Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 4
Zürich, ZH 2
Munich, Bavaria 2
Berlin, Land Berlin 2
Rochefort, Nouvelle-Aquitaine 2
Nürnberg, Bavaria 2
Neuwied, Rheinland-Pfalz 2
Ambert, Auvergne-Rhône-Alpes 1
Charlotte, NC 1
Columbia, MD 1
Clermont-Ferrand, Auvergne-Rhône-Alpes 1
Maryland Heights, MO 1
Olching, Bavaria 1
Great Yarmouth, England 1
Regensburg, Bavaria 1
New Delhi, NCT 1
Lyss, BE 1
Lewisburg, TN 1
Auckland, Auckland 1
Chérisay, Pays de la Loire 1
Marseille, Provence-Alpes-Côte d'Azur 1
Cardiff, Wales 1
Stoke-on-Trent, England 1
Köln, NRW 1
Manchester, England 1
Frankfurt am Main, Hessen 1
Essen, NRW 1
Albstadt, Baden-Württemberg Region 1
Neunkirchen, Saarland 1
Swansea, Wales 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • EG206 Eric Garcia (@EG206) reported

    @ArloSmartHome and now multiple support chats have randomly ended our discussion. This is garbage service.

  • bweeek Briek (@bweeek) reported

    lmao @ArloSmartHome your service is trash

  • ncgleason Nancy Gleason (@ncgleason) reported

    @ArloSmartHome I would like to, but 2 of my 4 cameras aren’t working correctly. Your tech ended the help chat without helping - I have the transcript. Your techs on email didn’t help either. Check your DMs for my message.

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.

  • thevjoiners jo church 😷 (@thevjoiners) reported

    Hey @ArloSmartHome. It’s nearly 5 weeks now and the only person from your company that’s ever responded is Kamil in tech support. Obviously he can’t help me coz I have no actual tech to support as it was never delivered. Please give me my money back!

  • BrooklynSEddy Brooklyn (@BrooklynSEddy) reported

    @ArloSmartHome the Arlo baby monitor I purchased does not work. Won’t connect, but plays white noise so it seems like it is. Wi-Fi works perfectly. Sometimes I have to login 10x just to connect, if it will at all. Sometimes I think I’m connected and I’m not. This is a hazard!

  • EG206 Eric Garcia (@EG206) reported

    @ArloSmartHome broken doorbell camera after 6 months and need help. Chat option is BRUTAL and phone number disconnects. Need to talk to someone - HELP!

  • BBBBillFarlie william f (@BBBBillFarlie) reported

    @ArloSmartHome Your camera is so sensitive it captures random *** cars driving up my street, but literally misses the SUV that drove across my lawn this afternoon and destroyed my lamp post??? WTF!!!

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.

  • hummelmose Hummelmose (@hummelmose) reported

    I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice

  • phinlib phinlib (@phinlib) reported

    @ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome

  • Buzzbeater Amar Reddy (@Buzzbeater) reported

    @ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?

  • BadgerEye Badger Eye (@BadgerEye) reported

    @ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.

  • s0naut Mark McEwen (@s0naut) reported

    @ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"

  • vivianjens vivi (@vivianjens) reported

    @ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴

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