New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 20:20

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • gmrmde1 gmrmde (@gmrmde1) reported

    @playnewworld Game freezes on the new world logo startup screen, can’t even get to the amazon splash screen now. Using a 2070, others with the same card are having similar problems.

  • Wolfremmi Samayō ōkami (@Wolfremmi) reported

    @savag3calib3r @playnewworld It got already multiple times explained that the GPUS itself are faulty. Its not New Worlds Problem if EVGA ***** up there Product. Isnt it fascinating that only the 3000 Series and the new AMD Cards are beeing defect.

  • Kobiiiph KobIII (@Kobiiiph) reported

    @playnewworld fix faction token cap bug on accounts please

  • wazupbongo Bongo FPS (@wazupbongo) reported

    @CouRageJD @playnewworld This is a huge issue on our server. It takes a massive amount of coordination and planning to be able to declare war, but if Syn or Mar want to attack, it takes them about 5 minutes. Doesn’t help that they’re teaming on the little guys because our PvP is better when even #s..

  • donalron aLmiR (@donalron) reported

    @Explxcit_TV @ItsWhiskerzz @playnewworld Doesn't change the fact that it is broken. Either remove the "20%" from the tooltip or fix it

  • EDiMkAtaNa EDiMkAtaNa (@EDiMkAtaNa) reported

    @playnewworld Still waiting for you to fix some quests such as the Living Crystal ffs it's been ages

  • PvtProblemsgg Jacob 🇨🇦 (@PvtProblemsgg) reported

    @CouRageJD @playnewworld Proposal for you @CouRageJD Join my server and dont tell anyone the server. We have a purple plague issue that needs to be eradicated. The issue you're having is that you a a streamer.

  • chrono32123 chrono (@chrono32123) reported

    @arthemera @playnewworld @Suddenlink Bruh, like their one job is to provide internet service and they struggle so hard with it! I feel your pain! Time for SL to get good or get out lol

  • ferreira_edmund Edmund Ferreira (@ferreira_edmund) reported

    @playnewworld Just got (lag deteced) disconnected mid-game on AP Southeast Zara, put directly onto a 50 person queue! What's going on lads?

  • Arturus508 Artur Nowowiejski (@Arturus508) reported

    @playnewworld Amber gems are not working , focus scaling on other weapons is buggeed , please address it in a new patch as my brother spent many gold on focus gear and his axe doesnt deal damage wiht amber gem .

  • Kobiiiph KobIII (@Kobiiiph) reported

    @playnewworld Fix faction token cap bug accounts please

  • Cybrisbob Jaysen Bazinga (@Cybrisbob) reported

    @playnewworld Please try stay within the 5 hours maintenance period as this 9 hour stuff is not great, I know you are trying to fix things but please dont extend it.

  • SebastianNiight Sebastian Niight (@SebastianNiight) reported

    @playnewworld House still not working, i can't teleport to windsward because i dont have 250 azoth. Faction points cap is still 15k, even if i completed the last trial mission. 2 of the most important things in the games are blocked for me. i think i'm wasting my time here

  • quin1995 quinten tarentino (@quin1995) reported

    @playnewworld an emote doesnt fix ur bugs in the game please start fixing real issues instead of making emotes

  • TheJeydrick9 The Jeydrick 9 (@TheJeydrick9) reported

    @playnewworld LET US TRANSFER REGIONS! Had to choose West instead of US East servers cause they we're too unstable when the game released, now you're telling me I have to stay stuck on this server? Fix this ****, this isn't a F2P MMO, we payed for this.

  • hhhh32735025 AmazonSucks (@hhhh32735025) reported

    @playnewworld 2 weeks later and now 8 hours waiting Until we can finally play with our FRIENDS? I bet after these ****** 8 hours they lie to us again and have again any problems.... **** you are a billion dollar company you embarrassing idiots

  • GawainGames Gawain Games (@GawainGames) reported

    @playnewworld "Fixed issues with the T4 and T5 azoth staffs— go close those high level portals!" And how do we do that when the portals keep despawning?

  • Rikujokoro Jan Gajdůšek (@Rikujokoro) reported

    @playnewworld i am still waiting to some bigger amout of bug fixes, game is almost month in unplayable state, any idea when will any reasonable fix come?

  • HotFlakesTom HotFlakesTom (@HotFlakesTom) reported

    @playnewworld Good luck and fingers crossed that the infrastructure for server transfers have no problems.

  • bestsniper20k best-sniper (@bestsniper20k) reported

    @playnewworld nvm it worked after restarting my pc. it was the only game that have an issue updating it.

  • moussette62 Georgel Bénédicte (@moussette62) reported

    @DvalinDK @playnewworld For Real ? 😰 The french translation is super broken too, we don't even get the right numbers...

  • IxTwisTeDxI Twisted (@IxTwisTeDxI) reported

    @holmietweet @playnewworld I have watched the whole war, your team lost A,B and C in 10 mins, repeatedly wiped on point. You then lost 4 gates to the fort in 5 mins, then had nearly 100 ppl fighting at the fort point, server lag is bound to happen, both teams had ppl frozen throughout the fight.

  • Zepreh98 Zepreh (@Zepreh98) reported

    @playnewworld so i can't find the life crystal core, or any server has it, can you guys please fix it lol.... leveled arcana to 200 for nothing.

  • jeremykosm00 Jeremykosm00 (@jeremykosm00) reported

    @playnewworld how have you not fixed the bug for the main story quest after finishing tempest heart and not getting the following main story quest after it? how can anyone progress if you have not addressed this issue to fix it

  • ChrisSa92526473 Chris Sanders (@ChrisSa92526473) reported

    @Voiceof82927672 @playnewworld Not many LVL 60 out there yet. I think that might be the issue. Not sure what the issue is :D

  • Kobiiiph KobIII (@Kobiiiph) reported

    @playnewworld fix faction token cap bug on accounts please

  • bestsniper20k best-sniper (@bestsniper20k) reported

    @playnewworld i am having an issue updating the game in Steam "Content file locked"

  • Ghausght Damian (@Ghausght) reported

    @playnewworld But where is the ability fix? why is reap still broken when taking gravity, there is no way it hasnt been reported a ton. 33% of your playerbase uses a great axe

  • Wolfremmi Samayō ōkami (@Wolfremmi) reported

    @MalibuDill @playnewworld Not to defend Amazon here but crossregion stuff needs firstly to be build to be able to work. Thats a hardware problem as it seems and not just with a small dev fix done. Could be months till this is implemented.

  • jmyCarter Carter (@jmyCarter) reported

    @_CodedSky_ @Tidddleee @playnewworld PvP focused game... In a game where no one flags for PvP and wars are broken. But sure, its PvP focused. If this games best feature is suppose to be the PvP, then the game has a problem