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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (45%)
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Errors (16%)
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Online Features (15%)
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Sign in (11%)
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Device Failure (11%)
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Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cascavel |
Errors | |
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
 Zaragoza |
Online Features | |
 Tacna |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Blaise Faint
(@blaise_faint) reported
@FitbitSupport You are not acting or good faith, or you would fix the well-documented problem. Why do you think your customers want you to gaslight them?
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Vivek Softouch(✍️🇮🇳✌️)
(@vivek24sharma) reported
from
Noida, Uttar Pradesh
@FitbitSupport facing notification issue in versa 2. Asking restart again bt no help. I am using one plus 6.
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Snootyfx1
(@1Snootyfx) reported
@FitbitSupport I have had success with Fitbit Support! They have rapidly solved my problem and walked me through needed steps! Thanks for explaining Fitbit 4 dummies it was great! If your lucky I won’t need more help🥵!
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Lizzie
(@Lizzie8778) reported
@FitbitSupport feeling quite frustrated as my Fitbit seems to be working fine but it will not sync to my phone anymore. It tells me that there is no Fitbit. There’s a button on the right that says ‘fix it’ and that does absolutely nothing. What can I do??????
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alixx 😷✊🏼
(@meowlickss) reported
@FitbitSupport I have been syncing it fine for a year. The problem is the app/software update that just came out
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JD
(@J_oshd) reported
@fitbit hey Fitbit peeps, I paid $400 for a watch and have had to pay for 4 more bands as they all keep breaking, all Fitbit bands. Wtf??? How can they be so cheap when the consumer spends so much? $400 for the watch and $50 each band replaced??? Won't buy another one currently.
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Lynda Morris
(@coronersgirl) reported
@FitbitSupport my Fitbit charge 3 screen is really dark. I followed the guidelines and scrolled left to settings. Pressed settings but couldn’t read what it said. Tried changing clock face on app no joy. Tried charging till smiley face shows but nothing happens. Help
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alixx 😷✊🏼
(@meowlickss) reported
@FitbitSupport when are you going to fix the issue with the app taking forever to sync? It seems the last app update broke it
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ChadM
(@ChadM47822588) reported
@FitbitSupport Very disappointing online chat. Seemed rushed and offered very little help
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Heather Ziph
(@HeatherZiph) reported
@FitbitSupport Yes. We live in the U. S. and it was already installed on the watch. We tapped the app to start it and put fingers on the watch where the app said to and it counted down and said there was a normal sinus rhythm. Then restarted itself. 3 times. Normal or broken?
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IOTinHome
(@iotinhome1) reported
@fitbit Tried multiple times to download my data. 1. Tried clicking on the email confirmation. 2. From fitbit bashboard - Error is - <Code>SignatureDoesNotMatch</Code>
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Paritosh Mehta
(@wanderingpeeps) reported
@FitbitSupport not able to connect my charge hr with the app Please help
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JHam
(@Jham1027) reported
@FitbitSupport haaalp!!!!! My fitbit Versa Lite has stopped taking my heart rate and sleep. I have done absolutely everything recommended in the community to fix this.
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Blaise Faint
(@blaise_faint) reported
@FitbitSupport Apparently the gist of your reply is that you are not going to correct the glaring defect with your product that has been receiving complaints for over a year. Or you'd say something like you are going to fix this issue with an update. So I'm shopping for a new watch.
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Colin Parke
(@ColinParke3) reported
@FitbitSupport hopefully you can help. The screen on my Fitbit charge 3 is black and only seems to work when it’s on charge. I’ve tried the 8 second and 15 second reboot cycles and it doesn’t fix the issue. Before this happened the screen was flickering
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Dom Many
(@iDoAL) reported
@FitbitSupport Hey my Fitbit Ionic stopped working a couple days ago ( it will not power on) tried charging it overnight and holding all three buttons as well as only the bottom two buttons to reset it but no success. Please help
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Dana D'Amico
(@damico_dana) reported
@fitbit my Versa 2 never syncs sleep data with other data. Been waiting on last night's data to show up, nowhere to be found. Is this an Android or BT issue? It happens a lot.
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Louise
(@Louise06675791) reported
@FitbitSupport. I have had an email for upti 40%off but when I click on the link there is no where that has the sale items or anywhere to put in the code . Can you help?
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Juan Pablo Aranda
(@jparanda) reported
@fitbit honestly try some other brand, these are garbage and the support is the same, expensive disposable watch
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Gcwdodgersfan
(@GailWhaley1) reported
@fitbit “we've received similar reports, and have escalated the issue to our engineering team. While we don't have a timeline for resolution, we will continue to investigate these discrepancies.” Can’t offer me a discount to upgrade to a newer model just sorry it doesn’t work??
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Jerome Moorhead
(@jeromemoorhead) reported
@FitbitSupport no, it syncs just fine as soon as I open the app. The problem is the Fitbit widget I have on my home screen just sits there for hours without updating on its own like it used to.
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MaThenjRM
(@MaThenjM) reported
If looking for smartwatch, dont buy @Fitbit no matter what. Watch bought 3 Jun stopped working around 6 Aug,replacement sent 11 Aug, stopped working on 18 Nov. Pathetic @FitbitSupport too. Convinced they dump their bad quality in emerging markets
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Lovey Agarwal
(@lvagarwal23) reported
@fitbit @FitbitSupport @FitbitIN I have bought fitbit charge 3 in March 2019. In December 2019, I got it replaced already and again in November 2020, it's just broke again. Kindly help
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Lili Gu
(@wiwigoo) reported
@FitbitSupport Hi, thank you, but I should have specified that I have already done these steps and been through all the help materials available. I believe there is something wrong with the device itself.
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Lili Gu
(@wiwigoo) reported
@FitbitSupport hello! My Flex 2 isn't holding a charge or displaying steps. Can you help?
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Sam May
(@oiblondie) reported
@FitbitSupport my GPS on my Versa2 is sooooo unreliable, only connects intermittently. Have uninstalled the app and also strava and reconnected several times but keeps happening! HELP PLEASE!!
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Hellen Koufakis
(@HellenKouf) reported
@FitbitSupport my Fitbit has trouble connecting and I keep getting error messages
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Kimberley
(@Kimberley__01) reported
@fitbit hi, are your systems down? My Fitbit didn’t track my sleep and my 35 minute walk was recorded but said I burned 35 cals... i deleted the app and reinstalled, rebooted my watch. removed device etc. but still nothing...
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Connie Maier
(@ConnieMaier7) reported
@FitbitSupport my versa screen went black. Uninsgalled and reinstalled a different watch face. Reset by holding all buttons. Updates are current, it is synced and reports info to app but display is black. Plesse help!
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Jaspreet Singh
(@jasforall) reported
@FitbitSupport Dont buy any fitbit products. They don't have any service centers in India and their customer care number is out of service. They are not able to solve customers problem regarding their product.