Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Jul 30, 4:50 AM GMT+5:30	0	0
Jul 30, 5:10 AM GMT+5:30	0	0
Jul 30, 5:30 AM GMT+5:30	0	0
Jul 30, 5:50 AM GMT+5:30	0	0
Jul 30, 6:10 AM GMT+5:30	0	0
Jul 30, 6:30 AM GMT+5:30	0	0
Jul 30, 6:50 AM GMT+5:30	0	0
Jul 30, 7:10 AM GMT+5:30	0	0
Jul 30, 7:30 AM GMT+5:30	0	0
Jul 30, 7:50 AM GMT+5:30	0	0
Jul 30, 8:10 AM GMT+5:30	0	0
Jul 30, 8:30 AM GMT+5:30	0	0
Jul 30, 8:50 AM GMT+5:30	0	0
Jul 30, 9:10 AM GMT+5:30	0	0
Jul 30, 9:30 AM GMT+5:30	0	0
Jul 30, 9:50 AM GMT+5:30	0	0
Jul 30, 10:10 AM GMT+5:30	0	0
Jul 30, 10:30 AM GMT+5:30	0	0
Jul 30, 10:50 AM GMT+5:30	0	0
Jul 30, 11:10 AM GMT+5:30	0	0
Jul 30, 11:30 AM GMT+5:30	0	0
Jul 30, 11:50 AM GMT+5:30	0	0
Jul 30, 12:10 PM GMT+5:30	0	0
Jul 30, 12:30 PM GMT+5:30	0	0
Jul 30, 12:50 PM GMT+5:30	0	0
Jul 30, 1:10 PM GMT+5:30	0	0
Jul 30, 1:30 PM GMT+5:30	0	0
Jul 30, 1:50 PM GMT+5:30	0	0
Jul 30, 2:10 PM GMT+5:30	0	0
Jul 30, 2:30 PM GMT+5:30	0	0
Jul 30, 2:50 PM GMT+5:30	0	0
Jul 30, 3:10 PM GMT+5:30	0	0
Jul 30, 3:30 PM GMT+5:30	0	0
Jul 30, 3:50 PM GMT+5:30	0	0
Jul 30, 4:10 PM GMT+5:30	0	0
Jul 30, 4:30 PM GMT+5:30	0	0
Jul 30, 4:50 PM GMT+5:30	0	0
Jul 30, 5:10 PM GMT+5:30	0	0
Jul 30, 5:30 PM GMT+5:30	0	0
Jul 30, 5:50 PM GMT+5:30	0	0
Jul 30, 6:10 PM GMT+5:30	0	0
Jul 30, 6:30 PM GMT+5:30	0	0
Jul 30, 6:50 PM GMT+5:30	0	0
Jul 30, 7:10 PM GMT+5:30	0	0
Jul 30, 7:30 PM GMT+5:30	0	0
Jul 30, 7:50 PM GMT+5:30	0	0
Jul 30, 8:10 PM GMT+5:30	0	0
Jul 30, 8:30 PM GMT+5:30	0	0
Jul 30, 8:50 PM GMT+5:30	0	0
Jul 30, 9:10 PM GMT+5:30	0	0
Jul 30, 9:30 PM GMT+5:30	0	0
Jul 30, 9:50 PM GMT+5:30	0	0
Jul 30, 10:10 PM GMT+5:30	0	0
Jul 30, 10:30 PM GMT+5:30	0	0
Jul 30, 10:50 PM GMT+5:30	0	0
Jul 30, 11:10 PM GMT+5:30	0	0
Jul 30, 11:30 PM GMT+5:30	0	0
Jul 30, 11:50 PM GMT+5:30	0	0
Jul 31, 12:10 AM GMT+5:30	0	0
Jul 31, 12:30 AM GMT+5:30	0	0
Jul 31, 12:50 AM GMT+5:30	0	0
Jul 31, 1:10 AM GMT+5:30	0	0
Jul 31, 1:30 AM GMT+5:30	0	0
Jul 31, 1:50 AM GMT+5:30	0	0
Jul 31, 2:10 AM GMT+5:30	0	0
Jul 31, 2:30 AM GMT+5:30	0	0
Jul 31, 2:50 AM GMT+5:30	0	0
Jul 31, 3:10 AM GMT+5:30	0	0
Jul 31, 3:30 AM GMT+5:30	0	0
Jul 31, 3:50 AM GMT+5:30	0	0
Jul 31, 4:10 AM GMT+5:30	0	0
Jul 31, 4:30 AM GMT+5:30	0	0
Jul 31, 4:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (33%)
Online Features (24%)
App Crashing (24%)
Website Down (10%)
Sign in (5%)
Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	15 days ago
Oldenburg	Sign in	15 days ago
Hamburg	App Crashing	15 days ago
Vincennes	Errors	15 days ago
Mainz	Errors	15 days ago
Le Mont-sur-Lausanne	App Crashing	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Namrata S (@NamrataS691142) reported 2 minutes ago
Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!
Beccybecster (@beccybecster) reported 3 minutes ago
@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
кιяιη (@thecheekyscamp) reported 8 minutes ago
So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit
SANJEEV SETHI (@sanjeevsethi1) reported 10 minutes ago
@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
Mikko Tuomela (@mikkotuomela) reported 10 minutes ago
@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 11 minutes ago
@JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit
Plan 9 From Outer Space (@edwoodplan9) reported 11 minutes ago
@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
Constable Jones (@Dave25480117468) reported 12 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Rakesh R (@rakeshmoorthy) reported 14 minutes ago
@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
Lily Sydorenko (@LilySydorenko) reported 14 minutes ago
@FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.
Hayley Franklin (@HayleyFrank_) reported 16 minutes ago
I have 2 case numbers with @googlehealth - @FitbitSupport (7181000041819 & 4331000040983) & no one can seem to figure out a solution for my issue. They say they’re “escalating it” & someone should call me back. It’s been a month, no one has called me back.
Ken Baldwin (@kenno_the_kenno) reported 16 minutes ago
@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
Marvin Matthews 🇨🇦 (@krimar) reported 18 minutes ago
@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.
Amanda Blount (@amandablount2) reported 19 minutes ago
@Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.
Sara (@Plant1Sara) reported 19 minutes ago
@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
Kay Brooks 🇺🇸 (@KayBrooks) reported 33 minutes ago
UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport
Mudit Saxena (@MuditSaxen56971) reported 33 minutes ago
My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit
maz (@kittensmaz) reported 36 minutes ago
@FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help
Sheena Watts (@Sheena81) reported 40 minutes ago
@googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport
Kelli Bachman (@kabachman) reported 41 minutes ago
Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!
sb (@redlionny) reported 43 minutes ago
@edwoodplan9 @FitbitSupport I have the same issue
Simon Atherfold (@Grumpysworld1) reported 43 minutes ago
@FitbitSupport It won't let me send a private message. I just want some help please?
Heidi McLoughlin (@heidimc2) reported 47 minutes ago
@michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it
Jessica Young (@Jessicayoung_99) reported 51 minutes ago
@clevermonkey93 @FitbitSupport I’m having the same issue with mine
MV Balaji (@MuVeeBalaji) reported 53 minutes ago
@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
Bessents Mean Right Hook (@BessentsFist) reported 54 minutes ago
The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?
Rǝkha (@rekh01) reported 54 minutes ago
Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit
awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 56 minutes ago
they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me
Jennifer McFarland (@JenniferMcFar16) reported 57 minutes ago
Anyone else having trouble with @FitbitSupport
jiminiowa (@jimmyd108) reported 58 minutes ago
@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!