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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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alexandra
(@ditton27) reported
@fitbit @t_123hill So pleased for him . But where is my refund?? Fitbit please help
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@t_123hill @fitbit It’s what they do to all of us. They give use the run around and then end with saying…call the recall center. They have to ability to do that for you…but they are choosing to not help you.
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Sandra ☮️🇺🇦❤️🤍💙#46
(@Sandra4Truth) reported
@raehanbobby @fitbit Oh no! I thought the Fitbit could be in water for 30 min? Yeah, rice should help it.
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🇪🇺🏴Donald R Noble🏴🇺🇦
(@donaldrnoble) reported
Only had my @fitbit for 8 months and the strap has broken. Pretty shoddy but probably to be expected.
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Kev Hall
(@selbanev) reported
@FitbitSupport @fitbitsupport @fitbit I've been doing that for weeks. Your third party refund company don't help either so please escalate internally to get this sorted. Check out your community forum if you want to see how bad it is, not to mention your moderators deleting messages!!
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Samantha
(@Samanthab130) reported
@FitbitSupport can not reboot by holding down side button for 5 seconds on the inspire
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Matthew Gulick
(@mgulick276) reported
@FitbitSupport I have already been through that with your "support" team and they wouldn't help. So no thanks on going through that again. Also we were not provided with a "8 digit" support code. So maybe go back through all you cases to see whom you need to retrain. #fitbitsucks #NeverAgain
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@WestcottTimothy @fitbit @FitbitSupport Be prepared for a long wait Timothy. I am now in my 6th month and still hoping each day this nightmare will end. $300 is a lot of money in the current climate.
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Mel
(@pinchrunn3r77) reported
@fitbit @FitbitSupport 👆Honestly expected better customer service this day in age. Me owning a company, I'd have no problem canceling the order or refunding the difference if the error was found within 2 hours.
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Aman Yadav
(@AmanYadavIAS) reported
@FitbitSupport @FitbitSupport I'm also not able to login now. It says the credentials are wrong. The same credentials that logged me in earlier.
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John Mottershall
(@mottershall) reported
@FitbitSupport My fitbit Vera 2 stopped reading my heart rate all of a sudden. I have factory reset it twice and updated it to the newest firmware. Everything else is working fine.. Please help me correct this issue.
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Sanjeevani Mishra
(@Sanjee_vani) reported
@FitbitSupport uncle’s charge 4 has a blank screen issue for a few days and resetting the fitbit isn’t resolving the issue.On trying to connect it to a device, the app needs a pin shown on the watch that again is not visible to us.Please let me know if there’s a workaround for it
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Sqemma85
(@sqemma85) reported
@FitbitUK Are @FitbitUK @FitbitSupport devices and customer services ****?! Yes Yes #shitbit
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🇪🇺🏴Donald R Noble🏴🇺🇦
(@donaldrnoble) reported
Only had my @fitbit for 8 months and the strap has broken. Pretty shoddy but probably to be expected. Have glued it back together, but will see how long that holds. Suppose I’ll just have to #buyMoreStuff™
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clairelouise
(@ClaireThackeray) reported
@FitbitSupport it’s been a couple days over a month since i reached out regarding the battery life on my charge no longer lasting even a day. i’m addition, it loses the sync and time time changes (but hours AND minutes so it’s not a timezone issue).
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phil
(@phil75) reported
@FitbitSupport trying the past 3 hours to setup my Fitbit and same error as reported by many other users today: Incorrect username and password, not nice when you gifted something like that and not even operating properly....
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Allison Middleton
(@arcticunicorn84) reported
@fitbit Fitbit: this is not the experience we want our customers to have Also Fitbit: sorry though we're not going to help you
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KatrinaBalli
(@Katrina4281) reported
@FitbitSupport @selbanev Same issue!!! 😡😡😡
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pat frost
(@patfros65511313) reported
@fitbit Fitbit are crap. Mine died after a year. The band broke after 5 months--they replaced it, but at month 11 the watch broke. I stupidly bought another, and it freezes in the set up and I cannot get it to work. Absolute trash. Do not buy a fitbit. Rubbish
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pat frost
(@patfros65511313) reported
@fitbit trash dont buy it Mine failed after 11 months
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sandi paquet
(@sandipaquet) reported
@FitbitSupport I am not knowledge about computer things and I did not understand what your support person was telling me to do. They tried to help me but I guess I am less knowledgeable than they assumed I was. I know it is my problem
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Louise Bro
(@LoudLoweyes) reported
@FitbitSupport I can't log in to either website or app, and therefore can't use the chat support. Tried with email, but got sent back to the website by customer service. Please fix this! At least tell your customers that you're working on the problem!
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alexandra
(@ditton27) reported
@fitbit Im still waiting . I’ve tried messaging on a few different tweets. This is £299 I’m short of ! Please can someone help ?
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alexandra
(@ditton27) reported
@t_123hill @fitbit Such a shame . I am considering legal action now . I feel truly robbed . Why doesn’t someone from Fitbit help?! I hope we get some good news soon . Thanks for your reply
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pat frost
(@patfros65511313) reported
@fitbit @Beyonce My 11-month old fitbit died while in Europe. I bought a new one Charge 5 for $180. I can't set it up. It took 50 minutes to "update" and then froze. What a piece of trash. I feel totally taken in a scam.
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Susie To Go
(@SusieToGo) reported
Oh, and @fitbit sent me a replacement model with no band and no instructions, so I guess I get to **** up TWO Fitbits this weekend. Thanks @fitbit?
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Aman Yadav
(@AmanYadavIAS) reported
@FitbitSupport It got sorted but then again the same issue. I checked and the website was opening. I tried loging into the app. I got logged in. Then while syncing my tracker, it got logged out. And I'm also not able to open the website again as it says my IP has been banned by the site. Help.
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KatrinaBalli
(@Katrina4281) reported
@FitbitSupport still waiting on my iconic refund. Team says refund was issued via email but I never received the email. I’ve called around 10 times now still no refund PLEASE HELP! Thank You
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phil
(@phil75) reported
@FitbitSupport I try the past 4 hours now to create my account but once I verified my email address, I am unable to login "wrong username password" so I tried with 2 other emails addresses and same issue! The option to reset the password also doesn't work as I tried 3 accounts, bad experience!
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@TheRealDymondz @fitbit @FitbitSupport Asking you to go to DM is also part of the scam. They they help you or just take info and then tell you to call the recall center?