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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (24%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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The Unrepentant Dame
(@spicymeatball22) reported
@H2ocarpenoctem @badplfer @fitbit One day my co-worker walked up to me mid story and held my arms down. Then he said, ok, finish your story. I swear for like 10 seconds I couldn't talk LOL. When I finally was able to, I was concentrating so hard and the words were so slow LOL. His experiment was successful.
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🦄Laura Scarborough
(@Nicurnmama) reported
Spent the entire morning troubleshooting to get my @fitbit Sense to sync and trying to get help from @FitbitSupport which was no help. Nothing else accomplished. Happy Wednesday!
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Cat
(@chatcat13) reported
@FitbitSupport @fitbit this why you no longer offer email support? Your product is garbage! And you do not care we spend hundreds on a watch that doesn't work! And will not refund Customer!!
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Daves Cave
(@abbascherub) reported
@fitbit Do not buy a Fitbit!!! 4th versa 3 (2 exchanged by Walmart and one by Fitbit) and still the same issue persisting !!!! It is an engineering problem and not something you can fix with them over the phone. Same issue always appears on replacemt device.
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Kelly Sattler
(@ksattler) reported
@FitbitSupport for over a week, there’s been a notification (red circle w/a 1 in it) on the fitbit icon on my iPhone. I have searched everywhere in the app and have no notifications. I rebooted my phone and even deleted and reinstalled the app. It won’t go away. Help me please.
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🇰🇪Munzie🇳🇬
(@MrMunzie) reported
@FitbitSupport That is the most condescending reply I have ever seen. I've had the thing for a year you don't think I've looked up every article or help post I could find? I bought one for myself and my wife we both have similar issues. love the look, feel, and the colors. Not worth the price.
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Blythe Ulrich
(@blytheulrich) reported
@fitbit @FitbitSupport have the WORST customer service. I have been on their support chat 5 times and they literally will not help me. My Sense battery is going from 100 to 0 in 6.5 hours.
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Rifahbitar@hotmail.com
(@rifahbitar) reported
@FitbitSupport hi I have an issue concerning my watch and the synchronization with my iPhone 12 Pro since more than a week. Can you help me please it is unsupportable.
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Wayne Bruce
(@knojustice) reported
@fitbit @FitbitSupport So i purchased a fitbit for my wife and after the device updated the fitbit will not connect to any device. After multiple attempts to resolve this issue fitbit customer service is being disrespectful and unresponsive
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Nina Wilde
(@NinaWildeUK) reported
@FitbitSupport No you are a waste of space I'm logging a complaint at the moment and finding the fix elsewhere
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Danielle Goodwin
(@good_winjoh) reported
@lucasnieto @FitbitSupport Hello text me ASAP to resolve this issue Avoid messages from fake accounts
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Lucas Nieto
(@lucasnieto) reported
@FitbitSupport will you please help with with adding a card to my wallet? I contacted AMEX and it isn’t an issue on their end. I am also entering the information correctly.
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molly
(@magicalmolly) reported
@theawkwardbookw @fitbit My Fitbit doesn’t track **** I gotta enter it all manually I’m like YOU HAD ONE JOB
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Paul Weinrauch
(@WeinrauchPhoto) reported
.@fitbit @FitbitSupport. a battery stops working on my fitbit versa 2 after 14 months and you offer me a 35% off? Terrible customer service.
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Liz Crewdson
(@lstollenwerk) reported
@FitbitSupport please help a big red x and stated data not clear please try again came up. Tried to sync and it needed charging. So now what still says that. Thanks
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Michele Gannon
(@ooohwel4862) reported
@FitbitSupport Ok so today I did the update on my Ionic. Now it's not working. All I get is the fitbit logo or credit card pic. Sometimes a half a person running. Drop down menu is setting which only shows brightness and a music note and credit card icon. This watch is only 3 yr
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mstonge
(@Mstonge70) reported
@FitbitSupport can you review the community support topic surrounding the issue of weight entries being show as Manual in the app?
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lynsey reilly
(@lynseymarie86) reported
@FitbitSupport Me, my husband and my daughter have fitbits and they never synchronise or get notifications we are always disconnecting them or reinstalling them, just a waist of time, I have asked for help with this meny times and are always told the same things that only work for a short time
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Vicki Hazledine
(@VickiHazledine) reported
@FitbitSupport still no resolution to my problem.
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𝚉𝙰𝙲𝙺 𝚂𝚃𝚁𝙴𝙽𝙶𝚃𝙷
(@ZackStrength) reported
I feel naked without my @fitbit. Been wearing it religiously for years. Having data can really help if you know what to do with it.
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Lisa C Hahn
(@lisachahn) reported
My @FitbitSupport is not on correct time. How do I fix this?
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Audrey
(@_audrey_fox_) reported
Shoutout to the awesome folks at @fitbit customer service. It was so refreshing to talk to a real human, and my warranty issue was solved in a few minutes!
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®JayBee
(@JusB843) reported
@FitbitSupport I need help now. 3 watches and NO connection? This is UNACCEPTABLE
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Helen Climance
(@Bakerbikerchick) reported
@fitbit @FitbitUK @FitbitUK please can someone actually deal with me complaint or give me an email of someone in authority that can actually help me. Getting now whete after 2 weeks.
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trinevillemann
(@trinevillemann) reported
@FitbitSupport After some troubleshooting that did not resolve the problem I was sent a replacement Fitbit.Great service! Thank you!
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easypeasy
(@picklebackshotz) reported
@fitbit @FitbitSupport Watch suddenly stopped performing all functions. #fitbitsupport #help
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Animal Chrissing
(@WootiniGG) reported
@seamonstr @FitbitSupport Oh, yes. I have a Charge 3. There is no on board GPS. It has to connect to my phone GPS. Hm. Guess we don't have the same problem after all. 🤔
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Ann Parker
(@AnnParker49) reported
@FitbitSupport I've emailed several times since the beginning of last week after receiving a damaged Versa2 which was a replacement for my recently purchased faulty one. I have had no response. V poor customer service.
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Andrew Walker
(@andy_w74) reported
@FinvolaLyons @FitbitSupport That's unbelievable. So poor.
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Rebecca cartwright
(@rebkavdoula) reported
@FitbitSupport trying to set up Spotify on my versa , it says in the app i don't have a Facebook account linked to my Spotify so I cant sign in. My Spotify has been connected to my Facebook for years , is this a problem with fitbit software or the Spotify software