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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jenz Book Jewels
(@jenz0225) reported
@FitbitSupport My Fitbit sense will not sync since the latest update was installed on my Samsung, works on laptop app though 🤔 Is the an Android issue?
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport my fitbit screen got broken, please let me know how to replace it
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₿@rries™
(@real_barries) reported
So apparently @fitbit or @FitbitSupport do not fix watches in South Africa. Even pulled an excuse on my warranty. NEVER buy a fitbit - buy anything else. Casio!
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o0angie0o
(@o0angie0o) reported
@FitbitSupport I just want to say that your customer support is the worst! I called and chatted and have bought my versa 2, 14 months ago and it’s not working and I am SOL is what I am told. What kind of products are you peddling now that cost over $200 and barely even last over a year.
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Vinod Shankar 🧔🏾 🐳
(@almostaghost) reported
@FitbitSupport Same problem. It started when the app updated this weekend. Have quit and restarted. Stopped working immediately after that.
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Tia Macintyre
(@tiamacintyre) reported
@FitbitSupport My versa 2 has counted my total steps from last week and synced them ALL to today. please can you help to fix this?
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Statistics Guy 🤓
(@Stat_O_Guy) reported
@FitbitSupport worst products ever 3 fitbit 3's didnt survive a year combined. No value for money
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Mary54307929 I had the same problem
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Paula Francis
(@paulafrancis8) reported
@FitbitSupport My Inspire HR has been dropping active minutes and calories that it had recorded itself. Help?
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💎 Cherish Carlton 💎
(@diamond_I3itch) reported
@FitbitSupport @fitbit now that @Google had purchased the company, is there any way to fix the bug that prevents iPhone users from seeing the entire friends list when creating challenges? I can only invite high averages friends to challenges.
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport It broken while doing exercise
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Abhilash Karli
(@Abhilash_33) reported
@FitbitSupport I have this update and the device doesn't even come up on my Bluetooth now. Its been more than a week with the syncing issues. Apple iwatch looks like trustworthy and reliable replacement. Very bad updates.
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Janine Maltman
(@Jabes41) reported
@FitbitSupport please help! I have tried your live chat service but kept being logged out. Now I cant get back in because I've used up my chances😞I need my fitbit to be fixed!
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Janine Maltman
(@Jabes41) reported
@FitbitSupport Help Please. My fitbit no longer works. Ive tried live chat and did not resolve issue as I was kicked out.PLEASE HELP😞
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Mary
(@Mary54307929) reported
@FitbitSupport my Charge2 has stopped recording active minutes. Example I had 12,875 steps and 0 active minutes. Any suggestions on what the problem might b?
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Sylvia Whitney
(@SylviaWhitney12) reported
@NidoBZ @fitbit I loved my Fitbit and the app.... until an update blanked the screen. No support to fix it sooooo I will never buy or recommend Fitbit again. Great product lousy support
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Mark Adams
(@grizzlymw) reported
@fitbit it for 2 months...very very frustrating...can I return it if no fix / patch coming....or can I have my money back or another one that works properly..or do I go elsewhere? I don't undersatnd how you can still be marketing and selling them when you know you have a problem.
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Kirsti Jones
(@Kirsteenjones) reported
Hey @fitbitsupport my versa 3 won't pair with my Samsung Galaxy s9. It was fine until I use the exercise function earlier and then wouldn't synch and now isn't even recognised. Have tried ALL the suggestions in the forum - help please!
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Odditorium
(@Odditorium) reported
@FitbitSupport The aria air RARELY syncs on it's own. Get used to: going into app settings, force stop, clear cache, restart app. Soooooo tedious, too frustrating. Terrible experience daily. Not worth it.
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Alice75349572 Same problem I have but they’ve said I haven’t been active when I know I have and have sent photos of the exercise part on app which shows it!!!
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ki=mc^2
(@kikitaughtyuu) reported
I’m really about to throw this damn @fitbit in the trash. The heart rate monitor doesn’t work for ****. Really is so infuriating
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David Pietrz
(@DavidPietrz) reported
@FitbitSupport will you replace my Charge 3 that is out of warranty that suffers from the common screen too dim problem? I can't use this darn thing and it was pretty darn expensive just to toss it away within 2 years
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Nicholas Adam
(@schneider573) reported
@FitbitSupport @fitbit I'm done. Please send me a return label. I'm not evening opening your new watch I just got because your support team is terrible!
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Janine Pitcher
(@JaninePitcher) reported
@FitbitSupport I tried all of that several times, sent all of this info on Saturday.. .and basically I have the newest update etc but still not working.
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport Broken at one of edge
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👑Karishma👑
(@KarishmaCxxx) reported
@FitbitSupport I understand this. However, this is how you lose loyal customers, such as myself. My #Fitbit is only just out of warranty, which is an inconvenience. To invest in a new device with such a poor discount isn’t much of an incentive. How will I know if a new device will fail again?
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Elf
(@ImAnElff) reported
@FitbitSupport Hi @FitbitUK Almost 2 weeks has passed by & I have yet to receive any response regarding my issue. This is really poor customer service 😢
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Mark Adams
(@grizzlymw) reported
@fitbit Please help...I have been onto tech support, via web chat, because my charge 4 won't sync....apparently there is a glitch with them, as I was told my your suport team...this has now been ongoing for 10 days...when is there a fix / patch coming?.I have only had the Fitbit
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E_tokki12
(@e_tokki12) reported
@FitbitSupport can't open the app, it requests my user and password says they're incorrect, tried Forgot my password option and says it can't connect to the website. Tried website and I get error my IP is banned? What's going on?
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heidi walton
(@strudledoodle) reported
@FitbitSupport @LaurieSwinburne I had the same problem