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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (25%)
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Errors (24%)
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Online Features (21%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Stewart
(@BillStewart415) reported
@FitbitSupport Yes. The Charge 3 had an altimeter built in. The Charge 5 doesn't, and says it doesn't, and the app doesn't show stairs results, so it's working as designed. (Too bad you can't use GPS to help.)
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Dee Lesley
(@DeeNeece55) reported
@FitbitSupport my sense counts flights of stairs every day. Today it says 42 flights. I have done none and only 2925 steps. How do I fix this inaccuracy?
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Chance™
(@mrplayboytn) reported
@MyFitnessPal Hello, is there a sync issue currently with @fitbit ? Nothing seems to sync between the two apps correctly.
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Rousagi
(@RousagiXO) reported
My @fitbit Versa 3 suddenly turned off. It won't charge or sync. Help? @FitbitSupport
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kathleen
(@wrika) reported
@FitbitSupport I've been on email, chat, phone and social support over the last two days. Some of the worst support & inflexible policies I've ever encountered. I strongly recommend avoiding @fitbit products. Used fitbit prods for 8 years, **** quality & client care is awful.
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Dionne C Monsanto
(@JoyousOcean) reported
from
Manhattan, New York
I loved my @fitbit charge 4. And when the same issue happened before @FitbitSupport was awesome. Let's see how long it takes before I get a response now that I'm complaining on social media. #CustomerService seems to be a forgotten art
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Melvo
(@hossydossy) reported
Worst customer service available. I'll be dumping my Fitbit in a drawer somewhere and get myself a fitness tracker that actually works. Avoid @fitbit @FitbitSupport if you can!
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CHARMAINE Bostrom
(@CHARMAINEBostr1) reported
@FitbitSupport what are your timescales to responding to a complaint?? I logged a complaint last Wednesday 8 December and I am yet to receive a response?? This issue has now been ongoing since 22 November and I feel no closer to closing this down?
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Shanonymousti🌈
(@ShantiPixie) reported
@FitbitSupport Actually. I've logged stuff in Myfitnesspal today and it is not showing up still. I have already unlinked the accounts, logged out, uninstalled both apps and started again from fresh. What is the issue now?
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🖤🎄steffy claus🎄🖤
(@stephanieohdee) reported
@fitbit never got a receipt emailed to me and your online support options are glitching big time. help!
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chezzasworld
(@cherylscally) reported
@hossydossy @fitbit Similar experience for me with an inspire. Doesn't charge properly and very poor sync. They weren't interested. Dad's was the exact same and forums say it's a common fault.
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Katie
(@OhWeeBeasties) reported
@jim_hostetler @FitbitSupport @MyFitnessPal Agree- same problem for me.
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BaldHeadedKillerBear
(@rittenhouse09) reported
@nowthisnews @fitbit Suddenly segregation ain’t so bad 🙉🙈🙊 and who exactly is “of color”?!
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eazy.eth
(@CryptoColbert) reported
@FitbitSupport watch fell off in airport. What a cheap. POS band. Domt buy this **** people
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Hayley Whitchurch ✨
(@haywhitchurch) reported
What shambles @FitbitUK @FitbitSupport customer service is! Broken Fitbit for two weeks & incorrect information on my replacement delivery???
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CovidIsAirborne - Wear Your Face Mask Properly!
(@Erouliismail) reported
@amanz I have bad experience with @FitbitSupport (Adidas Edition) can't replace the battery after KO in month 13, now using @suunto. 🤭
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Angela Theobold
(@ATheobold) reported
@fitbit my order has been sent to the wrong address - and was not able to be delivered. Please advise. Live chat not working
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nooj years eve
(@bikevnooj) reported
@crsofr @fitbit is it pinging an aws server that's down, not getting a response, and auto-requesting until it does maybe?
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ElTony32
(@PapaPca32) reported
@FitbitSupport My Fitbit Sense says I climb the empire state building everyday when all I really do is climb some stairs in my home. Fix this bug, it's annoying.
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eazy.eth
(@CryptoColbert) reported
@fitbit watch fell off in airport. Knew that band was cheap ****.
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Jordan Meyer
(@twitch2spark) reported
@FitbitSupport Latest versa 2 update from August (35. 72.1.15) broke heart rate sensor. Gradually got worse until no longer turns on. first a restart every few weeks, then every couple days would fix it. Then every 2 or 3 hours and now it won't come back at all
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Helen M
(@HelenM47102993) reported
@fitbit can you please help me unsubscribe from Fitbit premium? I have tried and failed numerous times.
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Amy Bruckman
(@asbruckman) reported
Dear @fitbit : if you know I'm asleep, why would you notify me that I met my week's fitness goal? (Memo: don't ever forget to turn on sleep mode.) Last night's poor sleep brought to you by: one part of the code that doesn't talk to the other part.
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Hitesh Nakra
(@NakraHitesh) reported
@FitbitSupport bought Fitbit sense through @amazonIN accidentally have broken the glass Iam ready to bear the cost also but no one bothers why the company is allowed to sell their products in India should be immediately banned @jagograhakjago
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Melvo
(@hossydossy) reported
@FitbitSupport Aaaand... here we go. Usual response. Not our fault/not our problem. disgusting service from @FitbitSupport
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Albey
(@albert_taylorr) reported
@MyFitnessPal @FitbitUK @FitbitSupport Can you help! My fitness pal and Fitbit wont stay connected with each other. I connect them and then they disconnect again and unable to reconnect
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🇺🇸Elaine✝️❤️
(@LarsonElaineM) reported
@fitbit I AM COMPLETELY FINISHED WITH THE PRODUCT. The problem: the Fitbit causes me anxiety because it doesn’t remind me to get up and move regularly even after I’ve set it to do so. @FitbitSupport usually almost always tells me I haven’t updated it which rarely fixes the issue.
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Stefan Caliaro
(@stefssite) reported
from
Sydney, State of New South Wales
@FitbitSupport I returned my Sense at JB and got a Charge 5. However it seems the new bands irritate my skin too much. Didn't have such an issue with my Blaze from 2016 or Versa 2 in 2020. #Fitbit
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Belladonna246
(@twigblu) reported
@fitbit Apparently I cannot file a claim because the country where I stay is not a value while choosing where to deliver a replacement, You have no problems shipping trackers to Nigeria and it becomes a problem I need to file a claim !!
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Rahul A
(@asrani_rahul) reported
@FitbitSupport Neither restart nor charging is working. Screen is dark indicating that it is off. Fitbit email address sent in DM.please help