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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kev Hall
(@selbanev) reported
@FitbitSupport @fitbitsupport @fitbit I've been doing that for weeks. Your third party refund company don't help either so please escalate internally to get this sorted. Check out your community forum if you want to see how bad it is, not to mention your moderators deleting messages!!
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RRK
(@RRKDMK) reported
@FitbitSupport I have registered for the Fitbit Ionic Recall successfully 2 months before, I still haven’t got my refund amount? Can you please help. DM sent already with reference number.
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alexandra
(@ditton27) reported
@fitbit I feel robbed . I really need Fitbit to help. The refund centre always say end of the month for my refund yet 5 months on still no refund . I bought a new Fitbit for me and my son as was promised a refund on my ionic . Please can someone help
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T Edghill
(@t_123hill) reported
@fitbit What was the point of asking for the reference when you did NOTHING to help resolve the issue!!!!
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alexandra
(@ditton27) reported
@fitbit Im still waiting . I’ve tried messaging on a few different tweets. This is £299 I’m short of ! Please can someone help ?
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alexandra
(@ditton27) reported
@t_123hill @fitbit Have you had any joy ? Im so upset. Fitbit owe me £299 for@my ionic and I’ve followed instructions perfectly. Have you managed to get anywhere ? The refund centre seem useless and tell me each month to wait until the end of the month . Help ! Any advice ?
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sandi paquet
(@sandipaquet) reported
@FitbitSupport I am not knowledge about computer things and I did not understand what your support person was telling me to do. They tried to help me but I guess I am less knowledgeable than they assumed I was. I know it is my problem
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@WestcottTimothy @fitbit @FitbitSupport Be prepared for a long wait Timothy. I am now in my 6th month and still hoping each day this nightmare will end. $300 is a lot of money in the current climate.
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alexandra
(@ditton27) reported
@t_123hill @fitbit Such a shame . I am considering legal action now . I feel truly robbed . Why doesn’t someone from Fitbit help?! I hope we get some good news soon . Thanks for your reply
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alexandra
(@ditton27) reported
@fitbit still no refund . Was told end of July and still nothing for my ionic . Refund centre can’t do anymore than say it will be next month. 5months and still no refund. Please can someone help sort this for me?
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Matthew Gulick
(@mgulick276) reported
@FitbitSupport I have already been through that with your "support" team and they wouldn't help. So no thanks on going through that again. Also we were not provided with a "8 digit" support code. So maybe go back through all you cases to see whom you need to retrain. #fitbitsucks #NeverAgain
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John Mottershall
(@mottershall) reported
@FitbitSupport My fitbit Vera 2 stopped reading my heart rate all of a sudden. I have factory reset it twice and updated it to the newest firmware. Everything else is working fine.. Please help me correct this issue.
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T Edghill
(@t_123hill) reported
@Mikeemikeaw @fitbit @FitbitSupport So just contacted Fitbit using the number provided. After a nearly 20 minute phone call, they have no further information for me. It's an absolute nightmare. Will never EVER purchase another Fitbit. The customer service is appalling!
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pat frost
(@patfros65511313) reported
@fitbit trash dont buy it Mine failed after 11 months
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Louise Bro
(@LoudLoweyes) reported
@FitbitSupport I can't log in to either website or app, and therefore can't use the chat support. Tried with email, but got sent back to the website by customer service. Please fix this! At least tell your customers that you're working on the problem!
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@TheRealDymondz @fitbit @FitbitSupport Asking you to go to DM is also part of the scam. They they help you or just take info and then tell you to call the recall center?
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Tori C-S
(@TorCorSpro) reported
@FitbitSupport yet another issue - the 4th one in 2 months. I'm away on holiday & when I left yesterday I had 100% battery...now saying 6%?!
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pat frost
(@patfros65511313) reported
@fitbit @Beyonce My 11-month old fitbit died while in Europe. I bought a new one Charge 5 for $180. I can't set it up. It took 50 minutes to "update" and then froze. What a piece of trash. I feel totally taken in a scam.
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Tristan Louis
(@TNLNYC) reported
@FitbitSupport Note: if you have a Fitbit Sense with a bad battery, they will only replace it once. If the battery on the replacement dies, you're on your own.
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Dchamber
(@Dchamber18) reported
Beware of @fitbit. There support is terrible. They completely ignore what you say and answer with irrelevant comments. Don't be fooled my the charge 5. It does not do what's advertised and @FitbitSupport will essentially blow you off.
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alexandra
(@ditton27) reported
@fitbit @t_123hill So pleased for him . But where is my refund?? Fitbit please help
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@t_123hill @fitbit It’s what they do to all of us. They give use the run around and then end with saying…call the recall center. They have to ability to do that for you…but they are choosing to not help you.
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🇪🇺🏴Donald R Noble🏴🇺🇦
(@donaldrnoble) reported
Only had my @fitbit for 8 months and the strap has broken. Pretty shoddy but probably to be expected. Have glued it back together, but will see how long that holds. Suppose I’ll just have to #buyMoreStuff™
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🇪🇺🏴Donald R Noble🏴🇺🇦
(@donaldrnoble) reported
Only had my @fitbit for 8 months and the strap has broken. Pretty shoddy but probably to be expected.
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Desh Ki baat
(@DigitalforSme) reported
@FitbitSupport Hi.. .i got a fitbit sense.. need help... any support number in India?
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pat frost
(@patfros65511313) reported
@fitbit Fitbit are crap. Mine died after a year. The band broke after 5 months--they replaced it, but at month 11 the watch broke. I stupidly bought another, and it freezes in the set up and I cannot get it to work. Absolute trash. Do not buy a fitbit. Rubbish
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alexandra
(@ditton27) reported
@fitbit @JohnAnkenyJr Im still waiting too . Please can someone help me . I need the refund for my ionic and have been fobbed off each month . There is no email at the end of the month to offer a refund . What next Fitbit ? How can you help??
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Tristan Louis
(@TNLNYC) reported
I asked them if they were telling me that they would not replace a device they had sent me only a few months ago because that device itself was already fixing a problem that was under warranty? Turns out it's policy at @Fitbit to not replace a Sense more than once.
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Tristan Louis
(@TNLNYC) reported
Bad customer service experiences is how you lose lifelong customers. Don't be like @fitbit
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Sqemma85
(@sqemma85) reported
@FitbitUK Are @FitbitUK @FitbitSupport devices and customer services ****?! Yes Yes #shitbit