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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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A.T. P.
(@PushCurious) reported
@JordanOSullivan @FitbitSupport I'm having the same issue
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Laura Allen Honold
(@loralye211) reported
@JordanOSullivan @FitbitSupport Same - app looks like crap and it won’t sync. At this point Fitbit needs to stop replying to ppl about how to fix it on their own. It’s not user error.
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Kristina
(@KristinaAggas) reported
@FitbitSupport my fitbit isn't syncing correctly and it's just showing readiness score, exercise, and the food log. Not sleep, health metrics, or heart rate. I'm paying for premium. Why is it not working?
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport It's not working. I sent DM.
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Victoria-Charlotte❤️
(@VivaLaVixa) reported
@FitbitSupport your app is not working, it’s doing all sorts of odd things. I’ve seen quite a few people reporting it, please look into it.
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Laura vennard 🏴💡🇪🇺
(@lauravennard1) reported
@FitbitSupport there’s a problem with the Fitbit app it’s went wonky,please fix it.
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Clayton doesn't care anymore
(@Lakers1949) reported
@fitbit down for maintenance?
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WolfyThom🏳️🌈🏳️⚧️
(@ThomWolfy) reported
5 full shipping days later and nothing about my package from @fitbit . seemingly lost somewhere after reportedly leaving Chicago on the morning of the 31st. @USPSHelp ?? i've never had this issue before. i've had lack of updates, sometimes, but not 5 days of nothing?? and it'll
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RLCFC26
(@rlcfc20) reported
@FitbitSupport @tadahitsjenni The Fitbit community has mentioned these issues for the past 5 months. Zero communication from Fitbit or Google leaving loyal customers who have spent their hard earned cash in the dark. Fitbit used to have such a good relationship with users, that has now broken down….
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport I deleted the app as not only was it not syncing, the display wasn’t working properly. It wasn’t showing steps as my main stat, or all of the functionality eg stress, readiness. I’ve redownloaded and can no longer login. The website doesn’t seem to be working properly either
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Sagar Y. Kulkarni
(@DarklordBaba) reported
I hv Fitbit charge 3, from almost 1.5 years, it’s display isn’t visible. After all the troubleshooting, this issue is present. It still tracks activities, sends info to app. On Fitbit community, I see many others have this issue as well. @FitbitSupport @FitbitIN @fitbit
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Sarah Marie Jones
(@shadowstar240) reported
@FitbitSupport my Fitbit Charge 4 hasn't synched since 31st January. I have worked my way through all of the troubleshooting but nothing is working. I've tried with multiple devices and they can see that my Fitbit is there but won't connect. Please help, it isn't even that old!
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Jake Smethurst
(@JakeSmethurst3) reported
from
Melbourne, State of Victoria
@FitbitSupport Are you guys down? It won't let me login.
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Manddaaaaaaaaaaa
(@__Hello__Kitty_) reported
@FitbitSupport I definitely tried but since the screen isn’t working, it’s not able to restart… maybe y’all should focus on making devices that don’t break down after a year because you want me to buy the newest one. I’ve had a Fitbit for years but this is pathetic
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MwritIngAwaY
(@atlolis1989) reported
Hey @FitbitSupport I need to download my family's data and can't figure out how to do it - can you help?
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Jenni Lee
(@tadahitsjenni) reported
@FitbitSupport Okay well that still doesn’t solve my problem. I was bragging on y’all last week for how helpful you were but I didn’t realize that help was just getting me to spend more money on a lesser product that is falsely advertised as a smart watch.
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CopperTop Dan
(@DefinitiveSVST) reported
@FitbitSupport @JordanOSullivan It’s definitely an issue with the app, not something we’re doing wrong, FitBit.
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport It’s definitely not just me… see all the replies to my tweet! Trying to login on the website just sends me round in a loop
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shuxedo tark (he/him) ➐
(@doodle_bobby) reported
Oi @FitbitSupport the app is down
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Breanna Mutschler
(@breamut) reported
@FitbitSupport I think your app is broken. Tried all the steps to get my Versa 4 to sync. It did, but it was only showing my calories burned and something else, and not my full dashboard. Logged out to see if that would work and now cannot log back in.
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Danielle in Buffalo NY♥️🦬💙⚔️💛
(@DanielleMwny70) reported
Ok @fitbit I have tried to follow your instructions, even tried the 24 hour live chat, not working. I pay for the subscription and YES I want my clock to light up every time I pick up my arm. Like a watch & I don’t see that setting anywhere. Not on the app on my phone HELP ⏰⏰
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Rob Froome
(@RobFroome) reported
@JordanOSullivan @FitbitSupport I’ve got the same issues. Lots of people also reporting this. Shame Fitbit won’t admit to it and are fobbing you off effectively saying it’s your problem!! Wish they were just honest
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport is the fitbit app broken? It wouldn’t sync and now I can’t login.
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Donna Gillespie
(@DJG_Consultancy) reported
@FitbitSupport @FitbitUK my fitbit Sense is a year old and the charger has stopped working. Can you help?
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CopperTop Dan
(@DefinitiveSVST) reported
@JordanOSullivan @FitbitSupport Same issue here.
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Ritch Steadman
(@StitchRedman) reported
@FitbitSupport i’m having issues sorting Google Wallet with my new Versa 4. Do you know of any problems with the system? Just keeps telling me there’s a problem when all details are correct @Google @GoogleUK
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Jenny
(@JennyGill15) reported
@FitbitSupport hi, the little ******** my watch to keep the main strap in place has broken so now the main strap ***** around. Where can I buy a new one to save buying a whole new strap? Thanks
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Miss Michelle Clemson
(@EmEnSea) reported
@FitbitSupport Are there issues again today as I cannot get my versa 2 to connect with app to sync? Had trouble yesterday too but finally got a connection doing all the usual tricks. Not today tho.
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Clayton doesn't care anymore
(@Lakers1949) reported
@FitbitSupport down for maintenance?
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Nasreen Salot
(@Nasreen3009) reported
@FitbitSupport please help, my Fitbit is not syncing either my phone correctly. Was working find until the 28 January.