Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (41%)
• App Crashing (23%)
• Device Failure (18%)
• Online Features (9%)
• Sign in (5%)
• Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	24 days ago
Dillenburg	Errors	24 days ago
Paris	Website Down	1 month ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ও ღ (@Zoe24354074) reported 6 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Constable Jones (@Dave25480117468) reported 8 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  jiminiowa (@jimmyd108) reported 8 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 10 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Cindy Marshall (@cmarshall1016) reported 10 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 12 minutes ago

  @All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 13 minutes ago

  @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

• 
  Simon Atherfold (@Grumpysworld1) reported 14 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 20 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Ramit Sheth (@ramitsheth) reported 23 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

• 
  Theresa McHenry (@theresamch) reported 28 minutes ago

  @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

• 
  Posing for Pink (@PosingforPink) reported 28 minutes ago

  @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

• 
  michelle ormsby (@michelleormsby) reported 30 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Constable Jones (@Dave25480117468) reported 35 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  N Renham 💙 (@Nufctillidie7) reported 35 minutes ago

  @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 38 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Simon Atherfold (@Grumpysworld1) reported 40 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  POPs line (@Queen_PaulineD) reported 40 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Harikrishna (@_harikrishna_) reported 40 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Seebee (@SeebeeNarra) reported 43 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  Nicola Bardon (@NicolaBardon) reported 45 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit

• 
  Jessica Young (@Jessicayoung_99) reported 45 minutes ago

  @FitbitSupport None of that worked. Other users are now reporting the same issue, so it’s obviously a known bug/glitch now.

• 
  Texas Peaker 💪 (@PeakerNation) reported 46 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  Matthew Amick (@RunningAmick) reported 49 minutes ago

  @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

• 
  Kelli Bachman (@kabachman) reported 51 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Stephen Rudman (@RudmanEsq) reported 53 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Peter Besenovsky (@Besenovsky) reported 55 minutes ago

  @FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?

• 
  Marty (@fishtale13) reported 57 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Sharing King (@barn_burn) reported 58 minutes ago

  @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

• 
  Shashank (@joinshashank) reported 1 hour ago

  @fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???