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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Device Failure (20%)
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Online Features (17%)
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Errors (17%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 West Mifflin |
Website Down | |
 Neukirchen |
App Crashing | |
| Traverse City |
Online Features | |
| Ingelheim am Rhein |
App Crashing | |
| West Chicago |
Device Failure | |
 Toronto |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Overeducated
(@heytheredude) reported
Bah @fitbit just offered me 60% off fitbit premium. Expires on the 17th. Gahhh don't you know i'm poor right now?!
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Tolis Tsakmakis
(@tsakapo) reported
@FitbitSupport my Charge 5 stopped working all of a sudden. I went through all troubleshooting steps and I even bought a brand new charger (in case that was the issue) but it’s still dead. That happened right after a recent firmware update. Please have a look!
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David Cudd 🌱
(@davidcudd) reported
@Fitbit, we were disappointed to find out that the Charge 5 is not as water-resistant as advertised. We hope you will take responsibility and address this issue with future products. #disappointed #waterresistance
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Matty Moo
(@ishita_mat) reported
@b_debangana @FitbitSupport @fitbit Such a flimsy product! My strap broke off too and I've already gotten the watched replaced because of an issue. This is the 2nd time it's conked off. I see that they've got a lawsuit in the USA for their products overheating. Only want to track burning calories, not my skin! :(
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Renate
(@Renate31386558) reported
@fitbit hi I can not log in to my fitbit akount in the web browser.. when I try the fitbit symbol Just ceep on running... is this a problem for enyone else or yust my??? I asked my husband to try on hes Phone and same problem...
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TGG303 Jacqthew
(@Thegoodbyegirl1) reported
@FitbitSupport Hi, I seem to be having issues charging my fitbit charge 4, purchased June 2021. Can you help?
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Christian S
(@Brakeman90) reported
@Monster_Anatomy @fitbit More banana data would help us all
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Cathy
(@CathyCadenf) reported
Hey @fitbit I shouldn’t have to charge my Fitbit multiple times a day. I’ve followed all the instructions on how to try to fix it that I could find. Anything else?
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Jodie Sullivan
(@jodielynch19) reported
@FitbitSupport I had to delete my app and reinstall it due to it not working properly and now all my menstrual health information has disappeared from the app completely. What is going on??? How do I get this info back???
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Ayesha Kiely
(@ayesha_kiely) reported
@FitbitSupport @fitbitanz my (waterproof) charge 5 has stopped working after swimming 😢 I'm trying to speak to someone through customer support but they keep ending the chat. Please can you help!
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hasbik
(@gudenvettdu1) reported
@FitbitSupport Why cant i login to my account on the website? Only shows the fitbit logo loading forever. I have tried several times to contact you customer support now…
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Sebames58
(@sebames58) reported
@FitbitSupport anyone else having an issue with the fitbit sense 2 not being able to set up to lock when it's off your wrist. It will only allow you to enable the lock function if you set up fitbit pay in ur wallet - I don't use FB pay and never had to with original sense.🤬
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Carol
(@Carolmcid) reported
Disgraceful service from @FitbitSupport my versa 2 was replaced last year, delivery date is one year and 13 days since ordered and device is faulty, the best offer is 35% discount on a new product. Given that this is the second faulty device, clearly indicates a problem. Avoid.
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hasbik
(@gudenvettdu1) reported
@FitbitSupport It is impossible to login to fitbit website to sync with lifesum app, also not working to enter customer support chat. Only shows the fitbit logo loading everytime i try
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Sunil Mishra
(@sun_man) reported
@FitbitSupport Today my fit bit app is not opening. I am using a charge2 tracker and have been a prime subscriber. I am using the app in Xiaomi 12 Pro handset. Need help to access my account.
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Sam
(@SamanthaPolden) reported
@fitbit I've tried pairing my Samsung flip and my charge hr but it won't connect. I have deleted the app, I have restarted my phone and I have made a new account and it still won't work. Please help
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Alison Jones
(@ajones1444) reported
@FitbitUK @FitbitSupport Assume this will make the already quite poor returns process…….even more lengthy
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Áine Cahill
(@AineCahillAC) reported
.@FitbitSupport my Fitbit won’t sync to the App, but the device is working fine. can you help? I’ve tried all the info online but nothing working! Thanks 👍🏼
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Khusboo Surana
(@KhusbooSurana) reported
@FitbitIN @FitbitSupport sent you a DM. lost my charger. Please help asap.
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Patricio Gonzales
(@gonzales_pgch) reported
@FitbitSupport I have bought a charge 5 last may 2022 in argentina and has recently stop working, the screen is black , the clock eventhough has a lot of functionalities when it works, is a real ****, only 7 months lasted since I bought it
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Krys
(@Monster_Anatomy) reported
Hey @fitbit if you’re working on updating the web based dashboard I have a request: let me run a report on how many bananas I ate this year. It would help me win an argument with my sister on whether she eats a reasonable amount of bananas.
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Tomas Martorano
(@tomasmartorano) reported
@FitbitSupport have a Charge 5 and after using in for swimming it stopped working. After contacting support I was told passed 1yr wrty. I was offered a 35% discount on a new one. Watch is supposed to be water resistance 50 Mts and is not. Poor manufacturing. Never buy again!
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Josef
(@JosefLCoffey1) reported
@fitbit /I'm charging my Flex 2 but no battery progress icon is showing. In fact, the screen is blank. Can someone suggest what might be the trouble?
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Ivan Rodrigues
(@london_gaymer) reported
@fitbit why is your product so user unfriendly? I'm laying in bed wanting to set a silent alarm but it's not syncing (happens like 3 times a week needing a restart). I can't restart the watch without getting out of bed to find the charger. It's such a bad design flaw!
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Dee
(@Dee16149888) reported
@FitbitSupport my Charge 4 no longer turns on the screen when I flick my wrist. I've looked at the online Help, there is no Quick View option that I can find. The Screen Wake icon is greyed out on my appliance. Any suggestions?
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Ken Brown
(@Ken_Brown_FL) reported
I was just told @fitbit charged me for a service I do not use. They refuse to refund my money. Thanks for no help @FitbitSupport
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KATHLEEN DAHLSTRAND
(@kathitwits) reported
@FitbitSupport SERIOUSLY!!could you make cancelling annual subscription ANY MORE DIFFICULT?? Leaves a very bad taste in my mouth...will stop using the device.
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Alex Bellissimo
(@alexbellissimo) reported
@FitbitSupport my versa 3 just died on me 😢. It’s not taking a charge it’s been plugged in for hours. I can’t reset or hold the button down. Completely donezo. Anything I can do?
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Nes
(@Thatonepaligirl) reported
@FitbitSupport help my Fitbit stopped working after 6 months 😔
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Nick
(@Nick95518607) reported
@FitbitSupport My Fitbit sense stopped working as soon as I entered Cuba. I use Xiaomi MiA 1 phone. I have been using Fitbit sense for 2+ years on same phone no problem. PL. Respond..🙏🙏🙏