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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (9%)
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Device Failure (9%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Oklahoma City |
Device Failure | |
 Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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CRISTINA RODRIGUEZ
(@KRISS_SOLFOCUS2) reported
@fitbit I CANNOT LINK MY CARD TO THE WATCH FOR DISTANCE PAYMENTS!!!!! Would you be so kind to help me, please? I bought this device especially for this, confirming beforehand that it was possible and if it turns out that it is not, I would certainly exchange it 😔😥
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Alan Epton
(@rexxcalibur) reported
@FitbitSupport Have done all the above. Issue persists.
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LMSapey
(@LmSapey) reported
@FitbitSupport @FitbitUK Is there still a problem with connection, I have a charge 5 , which is 6 months old and it will not connect or sync to the app. I have completed all the trouble shooting. It’s getting very annoying …
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Belinda White
(@missbelwhite) reported
@FitbitSupport I've been trying to contact you on live chat and on the phone or morning but having no luck, do you have a problem?
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*𝙎𝙠𝙮*
(@SkyRain001) reported
@FitbitSupport I have an issue with screen fade, the screen is virtually unreadable and the bottom of the screen is not readable at all.
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Jane Glennon
(@JaneGlennon3) reported
@FitbitSupport bought my husband a Sense Watch Christmas 2021, charger stopped working 9 months later, so he used mine which was bought 2020, it has also stopped working! Is this unusual? So my issue is the poor quality of the chargers, they have no signs of damage?
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v harish
(@vharish13) reported
@FitbitSupport Thank u for ur kind reply but my phone is also not pairing it.. Hence can not use the phone for changing device pin... Only option left is to reset the watch only pls help
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T Aceto
(@Ms_TACETO) reported
@FitbitSupport My app is down as a 1 PM Eastern today
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Biffmeister General
(@BaronBiff77) reported
@FitbitSupport is the service down again as I'm struggling to go in to my exercises and it's not correctly mapping my runs?
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Liz Farrell
(@LizzieF_C) reported
@FitbitSupport Dear god. This has nothing to do with the model. It has to do with your servers going down twice this week, resulting in no sleep metrics for two nights in a row. Yes, definitely time for a new brand. One with a support team that can pass a reading comprehension test.
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#MybodyMYchoice
(@UponDuhMnt4) reported
@FitbitSupport They’ll ask for all kinds of information then, they’ll just stop responding to you! Won’t help fix a problem you may have! Totally unreliable!!! RIDICULOUS!
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Kim Moran
(@lemonmoran) reported
@FitbitSupport Has the issue been resolved? My Charge 5 has had missing tiles and calories in place of steps since Monday. I’ve tried restarting the app and my phone, logging out of the app, deleting and reinstalling the app and logging out of my phone. Nothing has worked!
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Stewart McGill
(@shut_up_stewart) reported
@FitbitSupport Whilst you have now fixed it, the issue spanned over two days. No serious tech firm can possibly think this acceptable. Your tech team are clearly poorly supported and a bit of a shambles and that’s not good enough.,
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Christina Asburry
(@xtinarose622) reported
@fitbit why are you not giving back my refund for my #recalled #fitbiticonic watch? UPS shows delivered 9-15-22. Fitbit says they never received it. Today still don’t have refund and don’t know what Fitbit is doing to resolve the issue after 5 calls since 11-7-22.
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Laurie Campbell
(@LaurieC767) reported
@FitbitSupport No you didn't. Day three of this thing still not working
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suziallen@btinternet.com
(@suziallen5) reported
@jlkeeljr @FitbitSupport Mine has been unable to sync for a few days now. I’ve essayes Fitbit but still not working, although they told me it’s been fixed 😡
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Jonathan J, PhD
(@jonluvsmaddy) reported
@FitbitSupport the good news - the missing tiles problem on Monday and Tuesday is resolved. Bad news is Bluetooth unable to connect after about an hour, have to remove Versa 3 and reconnect it to sync. All day everyday since Monday’s problem. Please fix this.
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Puru
(@purukiy) reported
@FitbitSupport @fitbit you guys have absolutely horrendous aftersales support. If you can’t provide proper support stop pushing premium plans down everyone’s throat
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Elaine
(@Elaine79662315) reported
@FitbitSupport Hi Ihave deleted and re added the app. Deleted and re added the watch. Guess what still the same issue. On average my zone minutes are around 70. Last two days since your problems only 14. Please don't try to tell me it's not a fitbit issue. It needs looking into and resolvin
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nick cousins
(@nickcousins81) reported
@FitbitSupport @Terje123456 I’m having the same issue today too with the charge 5. I’ve sent you a DM
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◽️tweet◽️
(@_tweeeet_) reported
@FitbitSupport Well, though it's working now, detailed sleep data is lost for one night. I see a lot of people reporting the same issue, so I suspect a DM won't solve anything.
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Elaine
(@Elaine79662315) reported
@FitbitSupport I know exactly how they work and they were working fine until YOUR outage two days ago. Please investigate further. Thankyou
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Rachael
(@Rachael73193082) reported
@FitbitSupport anyone else having issue with their Fitbit again?
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#MybodyMYchoice
(@UponDuhMnt4) reported
@FitbitSupport They’ll as for all kinds of information then will just stop responding to a problem you may have! Totally unreliable!!!
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ScoutsHonor
(@ScoutsHonor) reported
@FitbitSupport Between the issues you were having with your servers and then the mood study that was constantly vibrating on my phone, my battery suspiciously wont charge now even though it says medium. Help???
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ꑄρą☾ҽվꌗԵ𝕣 ᗩ꒝ёყ๑
(@spaceyystraceyy) reported
@fitbit @FitbitSupport why can’t you replace my Fitbit luxe I purchased less than a month ago? the watch face doesn’t connect to the metal band properly so It fell off my wrist & is lost… this is a product malfunction- I doubt it’s intended to come off while wearing? Pls help!
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Hamidreza Sarafan
(@HSarafan) reported
@FitbitSupport @rtmcmjr It's not working for me
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Kelly S
(@punkykells) reported
@FitbitSupport Is there something else that can help? The watch displays 34% battery life and i haven’t been able to charge it all week
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Shannon Tuten
(@UDarnTuten) reported
@allin_dude @fitbit I have a bad shoulder (see ortho Monday for a plan) so it allows me to PT my shoulder and swim even though I have to make accommodations for the bad wing. I’m down 10 lbs since starting.
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Linda Scott
(@LindaSc81009138) reported
@FitbitSupport Fitbit can’t sync. It says it’s offline. Network is up and everything else connects