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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Errors (21%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Hannahsholidayhome
(@HannahsAppeal) reported
from
Horndean, England
@FitbitSupport @FitbitUK @fitbit please help my husbands fitbit has completely frozen, wont charge & buttons feel like they r stuck tried all u tube suggestions & videos 😢
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فرانكوم
(@Frankom) reported
@FitbitSupport Thanks for the reply. Many people already opened and submitted about the same subject years ago! And still with the same promises from you that you will fix this soon!
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The Toxic Elitist
(@Pvtforlife) reported
@FitbitSupport please help me with my scale... It keeps assigning all weigh ins to me... It is so annoying
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Scott Caldwell
(@scottcaldwell) reported
@FitbitSupport No linking to social networks for me to help verify identity, or confirm that we actually know each other! And that’s just the beginning. I could whiteboard a complete overhaul with the team in like 20-30mins. It’s just BAD in its current form though.
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lozzie
(@lozitator) reported
@FitbitSupport I don't dispute it. My issue is the pebble is metallic rose gold coloured and my fitbit is purple latex. Now, as a consumer, aesthetics are important to me and as a manufacturer they should be important to your company. It's basic aesthetics - and I'm not paying for a new band.
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pankaj kashyap
(@kashyappankaj) reported
@FitbitSupport I got in touch with them but they said NSDL handles cases in India and I don’t find any contact no of same. Pls help me getting the contact details of same.
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport have the Fitbit ionic. Lots of issues. Didn't include a plug, just USB, and constantly says, "not charging." Was it purposefully defective or just bad design?
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Scott Caldwell
(@scottcaldwell) reported
@FitbitSupport And then on those friend requests I have to be friends in order to even see their “About Me” which is an optional blurb about fitness goals? On some I can see where they live? Which great, if I’ve lived in Dallas 24 years, that only narrows it down so much. But that’s about it.
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boardman
(@hawkstonpark) reported
@FitbitSupport can help me log in to my Fitbit account
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Hannah S
(@shrimpc0cktail) reported
@FitbitSupport Appalled by the terrible reliability of your devices. I've had 4 replacements in 2 years and current one is now faulty and you're expecting me to purchase a new device, having only had it since February.
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aaR Jae
(@Pinkfloyd_RJ) reported
@FitbitSupport @fitbit @FitbitIN it's been 10 days I am looking for replacement of my charge 4 . This is poor customer service from such a huge brand #FAIL
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lozzie
(@lozitator) reported
@FitbitSupport So, deliver what this customer needs - a wristband for her fitbit! One that matches the device!! Not gonna be a customer much longer tbh if this isn't resolved. Poor, disappointing customer experience for sure.
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BrwnSugaJD
(@BrwnSugaJD) reported
@fitbit you suck! Your replacement policy suck ***!! Yall straight TRASH CANS!!!
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Harley L Quinnzknight
(@TwiztidAthena) reported
@FitbitSupport i love my fitbit charge 4 but I HATE the new update for the app I can't share anymore wtf
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BARANI RAMAR
(@barani_2000) reported
@FitbitSupport Hi there my versa 2 is dead from last month. I need help to resolve the issue. Its not charging and there is no issue with the charger as i can charge the other fitbit i have.
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Scott Caldwell
(@scottcaldwell) reported
@FitbitSupport Then, can’t expand their profile photo. Bad enough if someone hasn’t set one up yet, but if they have, it’s damn near impossible to see what that 1cm diameter picture actually is. Which would help me know if maybe this is a John B. I actually know.
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Jen Haught
(@JenHaught79) reported
Ever since I got my @fitbit Charge 5, I haven't got a sleep score. Anyone else have an issue? Band feels bulky and uncomfortable. It's either too tight or not tight enough. It's a great watch but not getting a basic sleep score is frustrating for the price. #fitbit #fitbitcharge
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Ted Allen
(@TheTedAllen) reported
@SimonMajumdar @ConvoyofHope @fitbit I’m down to 147 pounds! Giving our wardrobe department fits (unfortunate choice of words, that). Down from a 33 waist to a 30, and sometimes have to cinch my belt to keep even those pants on! #FitBit
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Mowskii✨🏳️🌈 🧪
(@ThatOneLynx) reported
My stupid ******* fitbit refuses to sync the time properly now 🙄 Fix your **** @fitbit the mobile app is HORRIBLE
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Lauren Richards
(@Lozrich85) reported
@FitbitSupport I'm having trouble re-synching my Fitbit Alta now I'm back in the country. I can't get the time to change back. Everything else has updated.
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SD
(@SD57403221) reported
@FitbitSupport Hi, I have an Inspire 2 device and for last two days the footstep count gets stuck at 9998 even if I move after that, the device does not record the steps. Restarting the device does not have help. Please assist.
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Simon the Patriot. Love HM the Queen. Hate Woke
(@simongerrard18) reported
@fitbit @FitbitSupport So today’s excuse for not even attempting to resolve and issue with my faulty Fitbit sense, is to ask me for an email address that they have previously emailed me on. Customer service is a joke at Fitbit and I’m now going over their heads to their boss.
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Vikas KM
(@Vikas_KM) reported
@FitbitSupport I have DM the information, please do the needful and resolve the issue.
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Adorkably Shawn
(@Curvygal) reported
I bought my husband a @fitbit watch a few years ago, it stopped working 1.5 years later. I bought him another one because he loved it. 1.5 years later the logo flashes and won't reset. Looking online it is a common issue. Called @FitbitSupport sorry out of warranty here's ...
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Maxine shaw
(@shawmaxine01) reported
@fitbit hi.. I am the owner of a versa lite..blue My strap fastner has broken .silicone band can anyone help.where I can get a new one from please
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Lisanne
(@LisannePilk1) reported
@FitbitSupport I already troubleshooted a couple of times and as well put my watch back to the original settings, which doesn’t solve the problem
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Jaclyn Jones
(@JaclynBenJones) reported
@FitbitSupport you’re the worst. I’ve used Fitbits for several years and now when I have a defective Fitbit Charge 4 that breaks after only a few months, you send me a generic email saying it doesn’t fall under warranty, with no explanation as to why.
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- melody
(@Jachimma_x) reported
@FitbitSupport the app keeps hanging when I click on the icon to track my exercise. For one hour now, I’ve been closing & reopening the app, switching my phone off & on, & I even uninstalled & reinstalled. Still the same thing. Fix up, cos this has messed up my workout plans.
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Marc Rijnbeek
(@MarcRijnbeek) reported
@FitbitSupport my charge 4 is not bright anymore, I don’t know how to switch it to bright again. Tried sleep mode switching it on and off but nothing changed. Still not bright. HELP!!! Please!
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Shane-Marie
(@FaithIsAChoice) reported
@fitbit @FitbitSupport Happy Wednesday? Well here we go again. Just recently purchased the sense. And...It makes no SENSE that is has stopped operating altogether...Doesn't charge/no lights HELP Please #fitbit