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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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stevo c
(@ciesel00) reported
Fitbit support is absolutely useless @FitbitSupport. I have been dealing with an issue for over six weeks. Not a single agent to date has been able to help me nor able to understand the issue. Escalating is useless because the issue is complex. Can not speak with a decision maker
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Kallol Saha
(@KallolSaha) reported
@fitbit Request you to consider a free replacement of Band with my Fitbit Sense 2 . The original wrist band failed within three months of purchase. How to explain this. Shop owner could not respond. Please help.
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Melissa ~ Missy
(@twirlynao) reported
My @fitbit Inspire HR is exactly 2 years old and suddenly it won’t charge any longer. I bought a new charger thinking that was it - nope. Cleaned off any dirt. Nope. Nothing. Help @FitbitSupport ?
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Phil Galloway
(@philthyart) reported
@jpscd @FitbitSupport Where did you find it in the play store?? Having the same issue and can't find the official Fitbit one anywhere!
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Ushma
(@uhvyas) reported
@FitbitSupport Where do I send it? How is the procedure? I tried restarting and it still wouldn’t help.
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Bethan 🌼💛
(@Bethaan92) reported
@lucejane23 @FitbitSupport @fitbit I’ve done that a few times hasn’t resolved th issue!! 🫤😥
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Stuart
(@stuontheloo) reported
@iamgeorgimusic @fitbit The update is available for me. Why haven't they pulled the update until they can fix it? With my watch out of warranty, I don't feel like it's safe to update it. They won't do anything but offer me a discount on a new watch.
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Aalb
(@aalb876658) reported
@fitbit @FitbitSupport @FitbitDev I'm in dire need of assistance, I've been trying to get my refund for the Ionic since June, i've been chatting with support but they take 30 minutes to respond to each DM, this is very frustrating...HELP!!!
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cilantroversy
(@cilantroversy) reported
@defragger @fitbit @madebygoogle Keep us posted on how the stretch band fits please! I tried it on in a store and had the same issue
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Daddy Scarelax & SpookéKid🎃
(@SnorlaxPokekid) reported
Update: I found it. You have to pull down from the clock for extra settings like water lock and find my phone. @FitbitSupport
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Candace Bellinger
(@ChillCandace) reported
from
Los Angeles, California
@fitbit @FitbitSupport my versa 2 has stopped charging. My first Fitbit fell apart and I bought this one and now this one doesn’t charge. Can you help me?
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Lijo Chungath
(@CJ_Lijo) reported
@FitbitSupport This is based on the time it took for the previous replacement to arrive from China, which also turned out to be a broken piece.
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tony pizza
(@iamgeorgimusic) reported
@stuontheloo @fitbit It’s crazy they haven’t pulled it when this is happening to multiple people because of their bad update! It almost seems like it’s on purpose!
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CROW Mark2
(@JANEDART5) reported
Right. My Fitbit said I did 12k steps two Hours ago. Now it says I did 8. This piece of **** on my wrist is getting buried. We lay concrete. This is going in!!@fitbit
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Kevan
(@ZigZagKevan) reported
@FitbitSupport If we need help should we just message you? I did but just wanted to make sure.
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Ajay Pandey
(@AjayPan89836511) reported
@fitbit It’s not damage, not working ..
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Ashish Bahl
(@AshishBahl9) reported
@FitbitSupport Dear team, I bought a Fitbit charge 4 which is not working (no display) since I opened the box. I tried reaching customer care but no response. Can anyone connect with me and help urgently. Let me know if any further details are required.
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Stuart
(@stuontheloo) reported
@fitbit is the available update for my Versa 2 going to brick my watch? I'm reading a lot of terrible reports. I don't want to be forced to upgrade because of dodgy firmware. Can you confirm that the matter has been resolved?
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eangulo99
(@eangulo99) reported
@FitbitSupport I’m having trouble with my charge 4 since last night
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𝕒𝕟𝕥𝕠𝕟𝕚𝕒 𝕥𝕖𝕖✨
(@antonia_teee) reported
@FitbitSupport is syncing for charge 5 Fitbits down again? I haven’t been able to sync mine all day
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Ajay Pandey
(@AjayPan89836511) reported
Hi @fitbit I have issue with charging cable kindly do help for replacement. My watch is discharged kindly do help on priority.
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Z
(@Imseti369) reported
i bought a @fitbit and figured out the data it provides is **** all useless and the same thing can be accomplished by just having ur phone in your pocket and it having a heartbeat sensor
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adzict
(@adzic_tanja) reported
@fitbit I got my Fitbit Inspire 3 yesterday, installed the app, and followed the instructions. The app crashed twice in less than 24h, the first time around a simple reinstall worked. However, I have to wonder if I'll have to reinstall it twice a day? Bad experience.
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Ushma
(@uhvyas) reported
@FitbitSupport How is the process to get a replacement in india? I tried restarting and syncing the device but it still wouldn’t help.
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stevo c
(@ciesel00) reported
I rarely post anymore but @FitbitSupport via phone is useless. Ongoing problem for months now with this department. Unable to actually speak to a person who is able to help. PLEASA retweet and maybe I can get some help.
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Stuart
(@stuontheloo) reported
@FitbitSupport is the available update for my Versa 2 going to brick my watch? I'm reading a lot of terrible reports. I don't want to be forced to upgrade because of dodgy firmware. Can you confirm that the matter has been resolved & it's safe to upgrade?
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Daddy Scarelax & SpookéKid🎃
(@SnorlaxPokekid) reported
.@FitbitSupport I see “Find my phone” in the iOS Fitbit app but not available on my new Charge5. Bluetooth is on and paired. software version 1.171.50. Help?
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vinay binu
(@vinay_57) reported
@FitbitSupport i am having fit bit and there is no battery life for this device . I am fed up of this device and not getting option . Need help from Fitbit support system.
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MzReSister2u 🌊🌊
(@MzReSister2u) reported
@FitbitSupport i bought a Sense when it first came out and have had to have it replaced 3 or 4 times now. After time the display stops working and the seal holding the glass on is broken & glass front flops around.
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🔥THE GHOSTLY PLATEAU🔥
(@THEPOKEPLATEAU) reported
@SnorlaxPokekid @fitbit My issue with Fitbit is that my trackers constantly break. I’ve have 4…