Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (30%)
• App Crashing (25%)
• Errors (25%)
• Device Failure (10%)
• Sign in (5%)
• Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Hamburg	Device Failure	8 hours ago
Seattle	Online Features	3 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago
Vincennes	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lily Sydorenko (@LilySydorenko) reported 41 seconds ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Paul DeKraker (@DeKrakhead) reported 3 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Ruthy Corbett (@Ruthycorbett) reported 3 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  Robert Tarbuck (@bobbybrum) reported 4 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  J Silbert (@silby21) reported 4 minutes ago

  @FitbitSupport all my friends are gone! Is there a glitch?

• 
  Barry Weis (@bdweis) reported 5 minutes ago

  Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 5 minutes ago

  @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 6 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Marty (@fishtale13) reported 12 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Nicola Bardon (@NicolaBardon) reported 13 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit

• 
  Bessents Mean Right Hook (@BessentsFist) reported 14 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Simon Atherfold (@Grumpysworld1) reported 15 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  Kelli Bachman (@kabachman) reported 16 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Jessica Young (@Jessicayoung_99) reported 18 minutes ago

  @clevermonkey93 @FitbitSupport I’m having the same issue with mine

• 
  Sharing King (@barn_burn) reported 18 minutes ago

  @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

• 
  Giselle #FBPE (@giselle97) reported 20 minutes ago

  @LindaR39 @FitbitSupport @googlehealth And Google's App for it is garbage. I've stopped checking my FitBit.

• 
  Khoa Huynh (@Khoa_Huynh) reported 22 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  jiminiowa (@jimmyd108) reported 32 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Beccybecster (@beccybecster) reported 35 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 38 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Rick Kapur (@rickkapur) reported 41 minutes ago

  @FitbitSupport please help address a support case that has been open since May. Case number is 2-2233000040796 Thank you

• 
  Crystal (@CryssyJ824) reported 41 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Tim Hackett, Elder (@timmassage) reported 44 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  A.K.D. (@avasi01) reported 45 minutes ago

  @GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport

• 
  Ryan Linville (@Linville34) reported 47 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  JC5412 (@JC5412154088) reported 52 minutes ago

  @FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 53 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  sb (@redlionny) reported 56 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  Ramit Sheth (@ramitsheth) reported 58 minutes ago

  Fitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit

• 
  Ramit Sheth (@ramitsheth) reported 59 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit