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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (10%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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(╯°□°）╯︵ ┻━┻)
(@dizzy_thinks) reported
@fitbit @FitbitSupport outage today begs many questions about their architecture. Watch --> App comms ought to be local. Shouldn't require a backend network connection surely?
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Akshya Gupta
(@akshya11235) reported
@FitbitSupport I am not able to use my fitbit sense to make alexa commands. It is stuck at listening. I tried resetting the device, turning the microphone on and off. But that did not help. Pretty useless if the feature stops working after a few months of use. HELP!!
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Barbara Barfield
(@BarbaraBarfield) reported
@FitbitSupport My issue seems to be fixed.
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BTN
(@btnFan2020) reported
@mailorderninja @FitbitSupport This is my first experience of a major issue in 3-4 years however it only started affecting me a couple hours ago and is now fixed so nothing major for me
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Srikanth
(@srikanthkota14) reported
@FitbitSupport And @fitbit Please stop providing more updates and work on capturing HR accurately on your devices. The already faulty HR detection is getting crappier with each update. Please don't give me the restart and factory reset options. We both know it doesn't help.
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Raaghav Ram
(@idliwadachutney) reported
In the space of 3 days, I’ve seen the best and the worst that consumer service can offer. @FitbitSupport have been absolute champs the way they have handled my case and I’d like to meet up with the team for a beer sometime. Or an energy drink coz it’s Fitbit.
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Kay Wardlaw
(@WardlawKay) reported
@FitbitSupport I can’t click into the notifications tab to set the notifications/messages/calls to come to my watch. Is this part of the problem?
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Robbo
(@Robbo_EFC) reported
Hey @FitbitSupport you keep saying you hope to have a fix soon. Please define “soon”. Are we talking minutes? Hours? Days?
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Michelle Jarrett 💙
(@MicheJarrett) reported
@FitbitSupport Well going by your other replies it seems you have a technical issue so I assume it’s because of that
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Krutterlax
(@Krutterlax) reported
@FitbitSupport How can I restart my device if it says to press the button? The button is not working!
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Stuart O'Neill
(@studunmow) reported
@FitbitSupport Why bother? You never fix any other issues....
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Danny Eccles
(@dannyecho90) reported
@FitbitSupport Hi fellas, is it true that while your app is down, i will not need to count the calories i consume until it is fixed?
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Joe Raymond
(@dethK10) reported
@FitbitSupport Hey, social media person. Sorry everyone is yelling at you. I know it's not your fault. In the year I've had my Fitbit, the service has only gone down twice, so I'm not that mad. Hang in there, baby!
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Donna P
(@DonnaP2005) reported
@jackieshoes @FitbitSupport Unfortunately, #Fitbit is now too busy trying to make money on premium that they’ve lost sight of the bog standard features that are the reason most of us buy our devices. Then the poor support staff are on the frontline picking up the pieces. The decision makers hide away.
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Danielle 🏳️🌈🧙🏻♀️
(@heydw87) reported
@FitbitSupport Thanks but it is ok, your whole server was down. Every Fitbit user had the same issues but all back up and running.
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Eileen
(@neeno29) reported
@FitbitSupport My oh my people on this thread have nothing better to ***** about than fitbit being down? It isn't the end of the world, calm down and have some patience
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J
(@WHO211) reported
@FitbitSupport @Porter_Anderson Hey Fitbit, WTF!!!
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Liza Burlingame
(@LizaLiza925) reported
@JiJiJuNgJiJi @FitbitSupport Same. This fix sure is taking awhile...
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THX1142
(@thx1142) reported
@FitbitSupport I can report I can finally log into the app again. Now if you can fix the missing “Nutrients” drop down for the current day, that would be great. It’s only showing on past days - been that way for several days.
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Paul B
(@PB10_Brady10) reported
@FitbitSupport @LikesPaste If you send a DM they reply and then they don't EVER REPLY!!! Send a DM is an excuse to deflect your messages from public visibility. They take down my message on how they fried my Ionic with their issue.
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Janine Pitcher
(@JaninePitcher) reported
@Porter_Anderson @FitbitSupport I have had a problem with mine since 2nd day of having mine....that was over a month ago!!!
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grace cowhig
(@gracecowhig) reported
@FitbitSupport how much longer until this issue is resolved? I have been logged out of my account on the app and online for 2+ hours. My fitbit and app have both been glitching today and yesterday.
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KatieG81 🌈🏳️🌈
(@KatieG_81) reported
@AdalCarrol @FitbitSupport Yep i have changed my password twice before thinking to look on twitter for help! Now its saying password is wrong when i tried to get on just now. Going to wait until its back up before changing password again.
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rose treherne
(@burmarsh) reported
@FitbitSupport mine also wont sync please tell me that I can just leave it & it will automatically sync when problem sorted or do I have to go through all the hassle of setting it all back up again ?? I this is the case I will need your help again please a step to step guide
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Michael
(@MichaelJO1995) reported
@FitbitSupport Its working now. I believe it was part of your outage.
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Greno Owl
(@PaulWeb65625030) reported
@FitbitSupport Mine went down last Friday evening, after you sent through an update It literally screwed everything up. Whoever sent this through should be sacked. There is no automatic syncing on the update which is ludicrous. Why not inform people straight away of this and save all the hassle
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kate elizabeth
(@kateforbes) reported
@FitbitSupport Hey @FitbitSupport, was trying to buy a watch on your website, is it still down??? 😔
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Teresa Shaw εїз
(@TMShaw70) reported
@FitbitSupport Unable to access any apps, fingers crossed issue is resolved ASAP!
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Andrea Meier
(@andrealm58) reported
@FitbitSupport It's your issue, not mine. Re: you tweeted about it this morning. I don't need a link to an article.
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Bobbi L Dunfee
(@GKGsince86) reported
@FitbitSupport I'm a premium member. Had to reinstall. Not linking account info. can't get to chat. #help