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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (27%)
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App Crashing (26%)
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Device Failure (17%)
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Online Features (13%)
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Errors (8%)
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Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Buckingham |
Errors | |
 Waxhaw |
Errors | |
| Slough |
Device Failure | |
| Charlotte |
Errors | |
 Ingelheim am Rhein |
Device Failure | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport Let me tell you something, I have been battling and fighting with your team about heart rate drop. This is a similar issue in other users. It can't just drop suddenly during a long run. Their is no scientific explanation for that. It's 10 degrees and my arm is still moving.
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pradeesh
(@pradeesh31) reported
I am trying to find center for repairing the fitbit alta hr which is suddenly dead yesterday . I cannot find any support in website also the number they have provided is not working . Help me to solve the issue. @FitbitSupport
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florence
(@florenc74691069) reported
@DeepakChopra @tomsguide @fitbit Please don’t go down the Dr Phil road, Deepok
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eddiehulme
(@eddiehulme) reported
If you own q Fitbit dont forget password or change mobile else Fitbit password reset system does not work. @fitbitsupport is useless they can only raise a case number & cannot reset password. Worst support of any company i have seen. 2 days now with a useless Sense @FitbitUK
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Kristen Johnson
(@kj8531) reported
@FitbitSupport my charge 4 has broken and I need to have it replaced. I bought an extended warranty through Fitbit. How do I proceed with replacing it?
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Speedy
(@Speedynek) reported
Never thought it would be such an issue to cancel Fitbit premium. Why making things that usually takes 3 clicks to resolve hard? On top of it their @FitbitSupport didn't help at all so far... 🙄
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Pete Fernandez
(@chicofern) reported
@fitbit here we go again, 4th time. My Sense will not sync. Anyone else having this problem
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Kayleigh Teasdale
(@kaylsT) reported
@FitbitSupport your app is still not working properly, cuts out when trying to view daily heart rate data
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Bro. TwentyFour
(@BroTwentyFour) reported
@FitbitSupport my screen has faded to the point I cannot see it. It’s fully charged but the screen is very dark. I see no wear in the app instructions to brighten the screen. The charge 3 is working as it is working in the app. But not able to read in the watch. Help.
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Emma Byrne
(@_Emma_Byrne) reported
@FitbitSupport having trouble syncing my watch. Hasn't synced for days. This is not the first time I have had this problem. It's very frustrating.
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Frankie Mcstein
(@frankie_mcstein) reported
@FitbitSupport sync hasn't worked since Monday. I followed troubleshooting online and now my Fitbit won't pair with the app. I enter the code, the app says it's taking longer than usual, then eventually it times out. Help!
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Rahul Shukla
(@RahulSh06493523) reported
If you guys planning to buy @fitbit versa2. God!!! Please wait!!! Forget all your other bluetooth devices forever. There are 100 complaints of bluetooth and syncing of this watch on fitbit app ,but @FitbitSupport has no fix for this.
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Tom
(@tom_macko) reported
@FitbitSupport Hi - my Versa 2 stopped synching to my phone all of the sudden. Following the online guide didn't help, my phone can't locate the device even though both are charged and on. I factory reset the Versa and it's still not connecting, stuck on the start screen.
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The Real Nina G ✌🏼☮️
(@The_Real_NinaG) reported
@JJBackeberg @fitbit @Apple I’ve had a Fitbit, a garmin, and now have my Apple Watch. Apple Watch hands down (all my other devices are Apple too). A close second would be the Garmin though.
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Rohaaaann
(@iamrohan18) reported
.@FitbitIN @FitbitSupport I have fitbit charge 3. However, I am unable to fix the blank screen even after rebooting the device. The screen is not visible. Please help.
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emma henry
(@emmajivamukti) reported
@FitbitSupport my inspire bought 3 dec 2020 has stopped logging sleep and strap has broken
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Dean Stephen Turner
(@DeanT5) reported
@FitbitSupport Just downloaded the latest update and the app crashes when you look at your *sleep*. Please fix ASAP
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Rahul Shukla
(@RahulSh06493523) reported
@FitbitSupport I have already done that . It didn't help though. I would request if you could please fix the issue in your software
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Norway Spruce
(@Norwayspruce8) reported
@FitbitSupport hey, I hope you can help. My app won’t let me select anything on my dashboard. I need to log my food etc and I can’t select anything. Can you help please. Thank you
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Ashley Marie Lewis
(@AshMarieLewis) reported
@bettsontour @fitbit Hi! I upgraded from a Charge 2, and I think the brightness is very comparable to that, atleast indoors. I haven’t tried it outdoors yet. Sorry I couldn’t be of more help!
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Shoib Khan
(@khan_kubla) reported
@FitbitSupport got a charge 3 which is telling me I have done 22000 steps today...I have just got out of bed! This isn’t the first time it has registered thousands of phantom steps. Any idea how to fix the issue?
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Conwolf
(@Daartnell) reported
@FitbitSupport please respond to my issue in the DM
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Brandi Garrett
(@Niccarowan) reported
@FitbitSupport my fitbit won't sync. I have checked and made sure it's updated, I have restarted it, closed the app and re opened it. It keeps saying the red ! And won't sync. Help!
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H is for Harp
(@HarpSilver) reported
@FitbitSupport Not a problem hugs
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Adrienne Michetti
(@amichetti) reported
@FitbitSupport hi, is smthg going on w/ the Android Fitbit app? It has signed me out 2x today. On the most recent attempt to sign in, it tells me I have invalid email or password. However, I can sign in on the Web without any problem. Tried uninstall and reinstall. What gives?
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𝗔𝗻𝗶𝘃𝗮𝗿 𝗔𝗿𝗮𝘃𝗶𝗻𝗱
(@anivar) reported
@FitbitSupport No response so far, even after 24 hours for raising this in twitter. The issue is reported on 20th Feb. It is already a week without response
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PublicTransport4All
(@inquisitor111) reported
@HarpSilver @FitbitSupport @on_lothianbuses Hi. No problem. We're not sure if a driver on another bus may be able to take it. If that's not possible handing it in to a police station might be the best option.
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KJ
(@KrisTheFed) reported
Good Morning @FitbitSupport I submitted a help ticket 2 days ago regarding the battery not holding a charge any longer. > 24hrs. Now, after another factory reset, it won’t charge at all and only shows 0% when attempting to turn on. Three Years Old. I Need a replacement please.
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Sharon Farquharson
(@ShazF1981) reported
@FitbitSupport Thank you resetting did work but now I’m not getting any notifications for phone calls or texts through my fit bit since resetting it, how do I fix this please
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عاشق وطن
(@dream2030s) reported
@FitbitSupport I bought Versa2 Watch from @NamshiDotCom and all of the sudden it stops working. So, they asked me to approach for support. I need your urgent help please!