Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 03/18/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. Device Failure (32%)

    Device Failure (32%)

  2. App Crashing (20%)

    App Crashing (20%)

  3. Online Features (16%)

    Online Features (16%)

  4. Sign in (12%)

    Sign in (12%)

  5. Website Down (12%)

    Website Down (12%)

  6. Errors (8%)

    Errors (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesLincoln Website Down
United StatesClermont Sign in
United KingdomIpswich Device Failure
United StatesWoodbine Sign in
SpainBigastro App Crashing
CanadaWinnipeg Online Features
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ReaverScorpion ReaverScorpion (@ReaverScorpion) reported

    @FitbitSupport Zone minutes broken. Please fix

  • AMTgooner AMTgooner (@AMTgooner) reported

    .@FitbitSupport So sick of this! Now, after all the recent server outages, my data is still not displaying correctly and/or bits of it are missing covering a period of 3 weeks…. Have tried all the fixes and nothing works. Some data that was there yesterday isn’t there today… 🤬

  • FlodineNolan Nolan Flodine (@FlodineNolan) reported

    @FitbitSupport How about you resolve the issue where you are scamming your customers and not refunding people for their fitbit ionics that we had to send in?

  • openfrequensea openfrequency (@openfrequensea) reported

    bought a @fitbit to track my heart rate but every time i look at the screen i have to tap and swipe like 6 times to see my actual heart rate. wtf. soooo many unnecessary features. put everything else somewhere else. perfect example of product design trying to do way too much.

  • Shaunp37889056 Shaun Hughes (@Shaunp37889056) reported

    @FitbitSupport Hi is it playing up again? Just before i start all the trouble shhoting on my device. Versa 3 doesnt seem to be syncing like last week

  • LmSapey LMSapey (@LmSapey) reported

    @FitbitSupport @FitbitUK Is there still a problem with connection, I have a charge 5 , which is 6 months old and it will not connect or sync to the app. I have completed all the trouble shooting. It’s getting very annoying …

  • calisequoiasky Sky (@calisequoiasky) reported

    @FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽

  • cole_tn TNCole (@cole_tn) reported

    @FitbitSupport I still can’t sync my Sense. Is there still a problem?

  • calisequoiasky Sky (@calisequoiasky) reported

    @FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽

  • ScoutsHonor ScoutsHonor (@ScoutsHonor) reported

    @thomasvm83 @fitbit This happened to my sense. Totally bricked. Timed a few days after their app glitch. And get this? My annual $88 premium fee had been charged 2/3 and now they refuse to refund. I've been a fitbit user since 2012. Shame on @fitbit

  • champ30000348 champ (@champ30000348) reported

    @FitbitSupport i have bought Fitbit FB507RGPK Versa 2 from amazon in sep'22 and its not working. how to get it repaired?

  • FerventGeek Patrick Hubbard (@FerventGeek) reported

    @FitbitSupport Yep, hence the frustration after lots of fiddling with it. My working theory is that time sync (plus any other device updates) only happens after 100% of the rest of the sync completes. And it’s throwing an uncaught error during data sync, so skipping the watch push.

  • Prachi38196583 Prachi (@Prachi38196583) reported

    @FitbitSupport my Fitbit is not working or getting charged even. Fitbit inspire HR

  • RunWildMyChild2 Chelsea Jane (@RunWildMyChild2) reported

    @FitbitSupport need some help here. I'm out of the country, the IP address is blocked, I can't access my Fitbit acct and my device died. We pay for Premium and can't log in to get assistance.

  • Diana_monkey Dr. Erin Kane (@Diana_monkey) reported

    @Enceladosaurus @fitbit I've had bad experiences with Fitbit's customer service - my Fitbit's screen died one week after the warranty ended and all they offered me was a $50 rebate for a new watch and wouldn't refund my brand new subscription to their "premium" app.

  • herbert_ra #fraggle (@herbert_ra) reported

    @FitbitSupport Ok. So after the recent app update ( Feb 2023) my fitbit has been declared dead!! This was no fault of mine. The app should have been tested before release. Fitbit support now have said i need a new device. Been offered a 35% discount on a new device! Bad review incoming!!

  • FlodineNolan Nolan Flodine (@FlodineNolan) reported

    @FitbitSupport Are you aware of the issue where you're not paying people for fitbit ionics that were recalled months ago?

  • oi2496 Quotes for ℋES (@oi2496) reported

    @FitbitSupport Hi, I just received my new Fitbit Versa 2 in the mail and upon removing it from the box, I immediately noticed it has some small (but noticeable) scratches on one side. Can you help me?

  • UDarnTuten Shannon Tuten (@UDarnTuten) reported

    @allin_dude @fitbit I have a bad shoulder (see ortho Monday for a plan) so it allows me to PT my shoulder and swim even though I have to make accommodations for the bad wing. I’m down 10 lbs since starting.

  • robom3171 Robom (@robom3171) reported

    @FitbitSupport My charge5 is having problems since Monday. Very slow and unresponsive to movement.

  • cschiraldi Carol's Little World 🏴‍☠️ (@cschiraldi) reported

    @FitbitSupport Oh, thanks for the Support, FitBit. I have a Charge4 and I broke off the band connector when attempting to change the band (my bad, nothing on you.) I have already ordered a Charge 5, expected to arrive today. Ice cream (in the mean time) is still a go. (Lol!) TY!

  • MahNeh5 Mah Neh (@MahNeh5) reported

    @FitbitSupport Okey, I appreciate that you reply and I will try to calm down. It is just frustrating because I use it to partially track my health issues, and rely on it (that is why I spent all this money on the device.) I will probably need to switch to a different company anyways.

  • FerventGeek Patrick Hubbard (@FerventGeek) reported

    Rebooting the phone to fix @fitbit timezone sync bugs seems like a lot. @killedbygoogle

  • hannajames Hannah James (@hannajames) reported

    Sometimes tech support can be wonderful, other times just plain frustrating. I give up trying to make @FitbitSupport understand that my #Sense2 is crashing and discharging its battery randomly. No video or sync is going to help you. Anyone else have this issue?

  • JeffJones333333 JeffJones (@JeffJones333333) reported

    @FitbitSupport @fitbit YOUR APP HAS BEEN “down for maintenance” since last THURSDAY!! Why?

  • calisequoiasky Sky (@calisequoiasky) reported

    @FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽

  • Colum3 Colum O'Connor (@Colum3) reported

    @FitbitSupport is there an issue submitting broken band claims? The website just hangs on phone and laptop, using different browsers.

  • montetvcajun Monte St. Amant (@montetvcajun) reported from Woodruff, South Carolina

    Hi @FitbitSupport My fitbit is not working. It’s charged and connected but it ain’t working. Can someone tell me what’s wrong. Y’all got a technical issue over there?????

  • Enceladosaurus J. (Hrebinka) Shanahan 🇺🇦 🇸🇪 (@Enceladosaurus) reported

    @Diana_monkey @fitbit Yikes - I've had bad luck with Fitbit in the past but hoped it was a fluke. I've had great experience with the @samsung Galaxy watch series but the integration with Strava is so bad, I decided to switch to something else.

  • technologypro Marc Wolfsfeld (@technologypro) reported

    @fitbit @FitbitSupport any thoughts on why you are ignoring my issue?