Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (32%)
-
Online Features (20%)
-
App Crashing (20%)
-
Sign in (12%)
-
Website Down (8%)
-
Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
laura
(@ldmias) reported
@FitbitSupport can you help me set my versa3 to add day sync. I can never use find my phone etc as isn’t syncing automatically . Thanks
-
Nomtha, first of her name (she/her/ref/sir)
(@NomthaGawe) reported
Doh! My poor @fitbit ionic failed to record steps or run this morning. Now I’ll have to do those steps again to keep up my #millionstepschallenge for #diabetesuk. The more I get days like this, the more I inch towards getting a #Garmin next time.
-
anamika
(@beinganamika) reported
Less than 9 months with my @fitbit #Charge4 and the strap clamp is already seasoned and broken. I have used an #AltaHR without any issues for more than 5 years before this. Your support team is not reachable. What am I suppose to do? @FitbitSupport
-
Ankit Maheshwari
(@ankitvgsm) reported
@fitbit - I ordered a watch which was not delivered , raised a case 1 month ago ...Support is always coming up with different reason and now have stopped completely ...pretty poor from a company which charges 20% premium for its products ...never again
-
Ameera Fletcher (Hill)
(@HillAmeera) reported
from
Newlyn East, England
@FitbitSupport one week later no support no contact fitbit sense still not working
-
derya
(@deryabat) reported
@fitbit i bought a fitbit versa 2 smart watch from bestbuy in america now i am in turkey and the heart rate and sleep feature is not working please help
-
rachel ♡’s alex 🇵🇸
(@lirryluvbot) reported
.@FitbitSupport can you help me fix my moms fitbit versa lite? your live chats suck.
-
emily
(@boogbite) reported
@FitbitSupport tried updating my Luxe yesterday and now it's unresponsive. Connecting to power cable and pressing button three times does not restart it. It won't sync in the app. Help!
-
Stephan Roth
(@adeeqa) reported
@FitbitSupport In other words: Fitbit only counts lengths, but DOESN'T break down the progress or show SWOLF, both of which were already tracked by my Samsung Active Watch 3 years ago...? Hmm... Are you guys at least working on enabling this? The functionality does exist for walks...
-
Sreethala
(@sreethala) reported
@FitbitSupport @FitbitIN @fitbit I have not received any useful response over the DM. I would appreciate a resolution to an issue that has been caused by Fitbit firmware updates.
-
kali xo
(@bpdbitchx) reported
@FitbitSupport @cerriecake no @FitbitSupport this does not help
-
Gifford Rocha
(@gifford001) reported
@fitbit you sell your products in India but is there no service center in India. What if my watch is out of warranty and has a broken screen where do I get this fixed? Tried @FitbitSupport but all they recommend is for something that is software based. I have a hardware issue.
-
derya
(@deryabat) reported
@fitbit i bought a fitbit versa 2 smart watch from bestbuy in america now i am in turkey and the heart rate and sleep feature is not working please help
-
MissAnthrope
(@MissAnthropeDFW) reported
@FitbitSupport I "replied" to you via email multiple times since YOU started the email string on 7/10 to see if the "issue" was resolved. It WAS not and IS not. And today... I finally heard back nearly a month later (Really?) and it wasn't even about the right issue!
-
Tim Eliason
(@tseliason) reported
@FitbitSupport Hi, the band loop broke on my Fitbit Alta HR. Can you help?
-
Gregory R
(@GregSRobert) reported
Really impressed with @FitbitSupport Within 26 hours after having a critical error on my fitbit, I have a new one on my wrist
-
Jonathan aka The Redd Raignger aka Strider Hiryu
(@SoundoftheRaign) reported
Exactly one week from today I’m down 2.2 lbs. I used to be in such a rush to lose weight but this time I am trusting the process. Tracking my calories with @loseit , replacing two meals with @SlimFast & @fitbit are my tools.
-
AArod
(@AmandA38802886) reported
@FitbitSupport I'm having trouble receiving text on my device. Please help. I've tried all I know what to do
-
Claudia Yeboah
(@claudiicaroline) reported
Don’t buy @fitbit products. They’re products are defective and their customer service refuses to exchange or refund you. Bought a brand new sense and it hasn’t functioned properly since I bought it. 240$ down the drain. I’ve been a customer for years. They don’t care about that.
-
Arieth Ninja
(@AriethNinja) reported
I feel bad, But I really need a break From my @fitbit. I didn't have this problem with my versa, But my sense? More and more I **need** it off. I have even taken it off in my sleep, which was weird. I dont know why. But the part under the watch feels really weird
-
Teresa Shaw εїз
(@TMShaw70) reported
@FitbitSupport was there an issue your end with sleep logs last night? As no log recorded on my versa 3
-
Diego Frisón
(@diego_frison) reported
@FitbitSupport hi, I’m trying to set up the wallet on Ionic from my iPhone X but I’m getting an error “unexpected error” I’ve tried several times and different days but still the same. Any idea? Thanks :)
-
cath buckley
(@cathbuckley1) reported
@FitbitSupport I am having trouble charging my Fitbit versa, not sure if issue is charger or watch?
-
Sanjeev N Bhandari
(@SanjeevNBhandai) reported
I have problem in my fitbit watch since I purchased, I m Mumbai based customer, where do I go for repair or replacement @FitbitSupport
-
Millz61
(@wmillar08) reported
@FitbitSupport my Inspire2 sometimes responds to pinching buttons and sometimes doesn't. Is that a common issue? Tbh the unreliability means it is pretty useless.
-
Steph Hobbs
(@stephinbath) reported
@FitbitSupport from many tweets is there a universal issue with charging. Mine is almost 4 years old and stopped charging today. My daughter's is less than 2... won't charge today?? Very strange.
-
MissAnthrope
(@MissAnthropeDFW) reported
@fitbit @jess I care more about a working Sense device than a clock face. Some of us value function. Clearly not FitBit or @FitbitSupport . Worst customer service ever. Device that doesn't work for crap. And ad campaigns that outright LIE about what devices can do. FITBIT SUCKS!!
-
Bill Braaten RN
(@BillBraaten55) reported
@FitbitSupport can't see in sunlight, user forums useless, no luck adjusting brightness FIX ME
-
Kate Blackport
(@kateblackport) reported
Wondering why when my @Fitbit goal is to GAIN weight it still shows my daily calories at 1200... WTF? It says it's set at 0 calorie deficiency. Recommended calories for women is 2000, 1200 is bare minimum.
-
Debbie Haslen
(@jig678_rudd) reported
@FitbitSupport my versa2 will not pair with my phone. I have tried several times but it keeps saying there’s a problem. The number comes up on the screen when it finds the Bluetooth but it then will not sync. I have tried to delete the device and start again but it still will not