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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle
(@dhigglesdeee) reported
@fitbit hi :) I have an issue where my app won't update any challenge steps . It says it has but It doesn't. It syncs on main page however. Do you have any way to fix this please?
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Will
(@will_d1989) reported
@FitbitSupport But what do I do now with a broken watch that can’t be repaired?!
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Nick Fromherz
(@NickFromherz) reported
@legalwritingpro @fitbit There should be an option for "I don't know, but this sounds like a very bad idea for us neurotic types [read: at least 50% of the attorney population]."
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Dorcas Kagoya
(@kdorcas71) reported
@FitbitSupport I have tried all the options to set up versa lite after a reset and not succeeded please help me set up remotely
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daisy11112
(@randifarrell05) reported
@fitbit They ignore you after they break your stuff from bad advice in fixing it.
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Ann Marie Kennedy
(@ceolgra) reported
from
Limerick City and County Council, Munster
@FitbitSupport i have been trying since 29th april to buy a Fitbit from your online store. Checkout not working.I have logged the issue with your team. Very poor response from your company. ☹
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Manoj Bhatia
(@bhatia_manoj24) reported
@FitbitSupport My fitbit charge 2 display is not working however I can track the daily steps and other information on app.. kindly help to rectify this
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Heidi Andrews
(@MissAndrews79) reported
@FitbitSupport Thank you but I have tried for two days. My daughters band has broken and now can’t use it. I will check again tomorrow🤞
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daisy11112
(@randifarrell05) reported
@IngridNagy1 @fitbit Thankfully, in one email, an agent said they stand behind their product, while simultaneously saying they will not fix the issue. So I guess they don't actually stand behind their product.
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Profe Pao
(@laprofe_paos) reported
@FitbitSupport totally disappointed. 2 watches out of service less than 2 years uses... I lost my money... too bad!!
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Amanda
(@Jacksonsears) reported
@FitbitSupport I’m having an issue with my versa 2 no longer measuring my heart rate. Is there a way to fix this?
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saad
(@AbuYamen9988) reported
@FitbitSupport A fitbit ionic watch was purchased and now there is a problem with the screen does not work at all Please inform me where your maintenance centers are so that it is sent
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Kim Soy Yo 🇧🇷🏴
(@dishumor) reported
@FitbitSupport Limiting yourselves to say that sent me an email which I have already responded... @fitbit solution is "throw you charge 3 out to trash, get an small discount to spend your money in another #fitbit piece that should work for 6 or 12.months..."
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jax2020
(@jax20206) reported
@FitbitSupport Csn someone help me ?
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Scott McDonald
(@ScottMcDonald90) reported
@FitbitSupport customer service is appalling. Live chat: sorry we can’t help Phone: sorry we can’t help, maybe hang up and call back and you’ll get someone who can help 2nd phone call: line went dead I am trying to spend money with you. You are losing business
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daisy11112
(@randifarrell05) reported
@FitbitSupport Yet your agent made my issue even worse.. and its more then just that. But too many characters for a tweet. But yet its all in the dms that you are not responding too.
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Chris
(@CardsAddiction) reported
@FitbitSupport please dm me I need help
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daisy11112
(@randifarrell05) reported
@fitbit Agent trouble shoots, agent makes watch worse, fitbit won't make it right.
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Kim Soy Yo 🇧🇷🏴
(@dishumor) reported
Basically, the solution @FitbitSupport gives to my Charge 3 is "throw it out, this is now garbage, since all throubleshooting is done. So, in this case, will @fitbit remove all Charge 3 from stores and stop selling it?
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MS Avenger ♿
(@theMSAvenger) reported
@cuddle_my_beard @FitbitSupport I had that same issue with the Versa 2 and the Sense. It looks kinda like ringworm....
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Chanell Risatti
(@ChanellRizz) reported
Lost my Fitbit charger 😩😩😩 @fitbit send help!
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Will
(@will_d1989) reported
@FitbitSupport I do not understand! This is awful! You sell a product that is not fit for purpose, then when it is broken your response is just “hard luck”. I won’t be getting any Fitbit products in the future
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Sarah Evans
(@dollynocurls) reported
@FitbitSupport hi please advise why my emails for help are being ignored. When you sell a faulty product expect complaints #rude #BadService
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The wounded healer 🍀🧚🏽♀️🕊💜✨
(@DaDuchessx) reported
I loved my @fitbit guess I’ll just get an Apple Watch now since this ones broken 😢😢💔💔
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Marc
(@Gode34) reported
@FitbitSupport what is the deal with the heart rate tracking inaccuracy ever since the latest firmware update. It’s been months since it happened and there’s been no fix. Number one purpose of the Fitbit is to track heart rate. It no longer does that accurately. That’s a problem.
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megew
(@megew2) reported
@FitbitSupport I have a Fitbit Versa Health that I received on March 1st. The battery has always lasted about a week however the past few days has drained before the day is over. Any suggestions on how to fix this?
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Heidi Andrews
(@MissAndrews79) reported
Seems to be an issue with your UK website when looking at replacement Inspire hr bands @fitbit please help 🥴
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Kim Soy Yo 🇧🇷🏴
(@dishumor) reported
@FitbitSupport It is indeed very saddening. I had Alta, Alta HR, Versa, Aria 2, Charge 3, Charge 4... It is terrible to trust a brand like @fitbit for so long and now throw everything always to choose another brand. I would never expect that from #fitbit
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MissAnthrope
(@MissAnthropeDFW) reported
@KingNtheNorth2 @JesseKellyDC Does it measure sleep yet? I've about had it with my garbage @fitbit .
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Tracey
(@TRACEYBRO) reported
Anyone having trouble synching @FitbitSupport