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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rebel Country
(@Hutton1946) reported
@fitbit This is my second FitBit that will NOT accept a new wristband. One side snapped on with no problem; the other side, would accept my new band. THIS WILL BE MY LAST FITBIT. I’m done.
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Melinda Weeks
(@Melinda00986268) reported
@FitbitSupport my fitbit apps have never loaded after around 2months. Have told about this issue before and still having the same issues
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Amanda
(@amantea1106) reported
@FitbitSupport my Fitbit’s battery is no longer holding its charge for very long. I having to charge it daily and continue to get the low battery alert. Is there anything I can do to help this?
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Rhiannon Jones
(@smartestmommy) reported
@StevanG @FitbitSupport I’ve noticed a large group of us in the fitbit forums have Versa2s that suddenly stopped tracking sleep/HR a few days ago. No fix seems to work and factory reset completely killed mine it seems.
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Becca
(@Becca97380781) reported
@FitbitSupport hey there, recently got an update on my versa lite. It's not even a year old, and I don't often have bluetooth on. However, my battery is draining in less than 24 hrs. What can I do to fix this? I have never had this problem before.
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WW⛵
(@YinYangIsReal) reported
@FitbitSupport The Tone and Lift your Butt 3 week program is not functional. There is no program. Only an error message when clicked on.
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Marco Pedroso
(@MARCOPEDROSOJR) reported
@FitbitSupport Hello there. I've recently bought a Versa after my Blaze finally failed after 4 years and I'm disappointed about the battery life. I've gone through your forums but nothing worked. The battery lasts less than 48h. Can you help me? I love it, but it's rough as it is
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Sanskaara
(@SanskaaraL) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport hi! The heart rate monitor on my My inspire 2 band has suddenly stopped working after just 1 month of use! I stay in Mumbai, India and can’t find a service center. Help please! This watch was a gift purchased in Dubai.
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Elaine Locke
(@lainybobs84) reported
@FitbitSupport This is the first page then when you click on product to add to basket the 2nd picture is what comes up. Seems I'm also not the only person having this issue. Same thing happens on a computer too.
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Andy Will
(@AndyDavidWill) reported
@FitbitSupport Same problem, its only when I select the Sense.
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Paul Six Day Cafe1
(@CafePaul1) reported
@FitbitSupport still no answer to screen problem.
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CM ❤
(@Ms_C_M) reported
@FitbitSupport any idea when the sync issue with @MyFitnessPal will be resolved? Still not able to track my step progress
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kayla ✌
(@Klamitchell) reported
Ill never buy another @fitbit product @FitbitSupport lacks care for the client and doesnt give a **** about loyalty. 4 trackers and all i get is a discount code for a corrupt screen that id due to their product failure
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Kirk Peterson
(@kirkpeterson8) reported
@FitbitSupport Hi there my sleep tracking is currently not working.
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Lynda Mason George
(@LyndaMMG) reported
@FitbitSupport help to cancel subscription anyone???
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john hemminghaus
(@haus499) reported
@mattfrancis24 @FitbitSupport ****, I did 196.
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Marion Shanly
(@mazzatgiz) reported
@FitbitSupport hi my Fitbit Alta HR has not logged my walk sleep or active mins in last 24 hours And I've really stepped up my exercise regime please help
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Bhagwat'z
(@sagarbhagwatz) reported
@fitbit @FitbitSupport Probably the same terrible design and flaw like Ace 2..
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DeeLove
(@3DD50) reported
@FitbitSupport My band won’t stay on. Please help.
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christina1697@gmail.
(@christinIa16972) reported
@FitbitSupport my versa 3 will not connect to my wife modem. Is there something else I need to do to fix it?
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Chloe Leonard
(@chloeleonard_xx) reported
@SamsungIreland_ @FitbitSupport got a new phone yesterday and it won't pair up to my fitbit, please help
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Paul Kelly
(@TheOnePaulKelly) reported
@FitbitSupport my walking and distance is not registering on my exercise wheel . Please help !
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CM ❤
(@Ms_C_M) reported
@MyFitnessPal any idea when the sync issue with @FitbitSupport will be sorted?
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humsuploe2
(@humsuploe2) reported
@FitbitSupport hi my charge 3 is black screen now. Tried many methods found on internet but none could solve the issue. Please advise
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Zita ™
(@MsNorthman1) reported
@FitbitSupport my versa 2 has stopped tracking my sleep and heart rate over night, done all the instructions on the community and still no green light only just over a year old ! Please help
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Stella 🌟
(@LiveLikeMusic5) reported
Apparently my fitbit is fine, their app just sucks for Android and most users are having a problem syncing any fitbits to it. I found out this has been going on for users for over a year too! Do better @fitbit!!! 😡
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Chris Whitehead
(@christof88) reported
@FitbitSupport Hi there. Over the last couple of days my Charge 3 battery has gone from lasting a week to less than 24 hours overnight. Roughly draining 10% every 2 hours. I haven't changed any settings in the last few days. Anything that could help? Thanks
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Alex Vöge
(@VogeAlex) reported
@FitbitSupport since the last firmware update, my Charge 4 is not tracking my sleep anymore. Started with tracking just parts of the sleep, and today it didn't track anything. Can't you help me? Is the problem known?
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MsSchwint
(@MsSchwint) reported
@FitbitSupport My Versa 2 is no longer tracking my heart rate accurately during exercise. Is there a fix for this?
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kristen curtis
(@kristencurtis01) reported
@FitbitSupport looking for help for my Fitbit sense Can get it to charge. Followed instructions for cleaning but nothing is working. Any ideas? Only had this 3 months