Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Errors (24%)
- Device Failure (21%)
- Online Features (10%)
- Sign in (7%)
- Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
App Crashing | 7 hours ago |
|
Tucson
|
Errors | 9 hours ago |
 Frankfurt am Main
|
Errors | 20 hours ago |
|
Phoenix
|
Errors | 23 hours ago |
 Paris
|
Errors | 23 hours ago |
|
Altoona
|
Errors | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Shikhar Bhargava (@prattersgeezers) reported@FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?
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N Renham ๐ (@Nufctillidie7) reported@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Helena Rydfjord (@Rydanfjordan) reported@FitbitSupport hey, my screen on versa 3 isnt working properly. The screen shows time correctly, alarms etc, but wonโt respond to my touch. Force restart didnโt help, am om 90% battery. What can I do to make it work properly :)
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Anil Jo Thomas (@thomasaniljo) reported@FitbitSupport @fitbit is there an issue with your app? I've been trying to log in my food consumption today and the data disappears. What is going on?
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.
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Jessica Young (@Jessicayoung_99) reported@yonenchi @FitbitSupport having the disappearing logged food glitch isnโt going to be fixed for 7 days? That is absolutely asinine and unacceptable. Having one of the most important app features down for a whole week is inexcusable.
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Air Friar Tuck โ ๐โญ (@GeeNifty) reported@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
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alt-your-ristics (@EugeneGeis) reported@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
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Just Plain Don't (@usernamehonest) reported@pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.
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Kelli Bachman (@kabachman) reportedMy @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
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Samarth (@beardedpunjabi) reported@FitbitSupport I am unable to find a single Support center or contact detail for Fitbit, my versa 4 is not working from past 2 months and I got it just a year back, Really pissed with the support and service you guys are providing
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k a (@kkalex56gotrump) reported@FitbitSupport same here the mighty google cant fix the fitbit no food logging Motorola pure g phone you were the ones that took the dash off the desktop computer now you have this
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โฑษโตรโดโฑครเธฟ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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PAR | Rose ๐ Japan (@romanova) reported@clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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Jason (@megabyte682) reportedand again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.
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Stacy NYC (@Hustlediva1) reported@Katebrennan76 @FitbitSupport Just looking to collect our personal info. Iโm not biting. This is an app issue not a user issue
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Mat (@mirko_atlas) reported@FitbitSupport Fitbit 4.58 issue
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Justin (@crossbosox) reported@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
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TheCynic (@Harryh999) reported@fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon ยฃ19.95, much more impressive than my fit bit
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Kerry Patricia (@Kerry_Patricia) reportedKinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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๐ ๐ท๐ด๐ฝ๐ฐ the Diva ~ aviD eht anehS ๐๐พ๐ค (@leqtepie) reported@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
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rachel mackinnon (@rachelmackinno2) reported@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
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Thomas (@Type5Thomas) reported.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.
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Dennis Lokey (@DennisLokey) reported@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?