Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (34%)
• App Crashing (24%)
• Online Features (21%)
• Sign in (7%)
• Website Down (7%)
• Device Failure (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	6 days ago
Oldenburg	Sign in	7 days ago
Hamburg	App Crashing	7 days ago
Vincennes	Errors	7 days ago
Mainz	Errors	7 days ago
Le Mont-sur-Lausanne	App Crashing	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stacey Randall (@staceyrandall_) reported 37 seconds ago

  @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

• 
  FINN JOAN (@Joan_techz) reported 2 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 3 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Alli (@AlliHeathe) reported 9 minutes ago

  @AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help

• 
  sb (@redlionny) reported 13 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  Namrata S (@NamrataS691142) reported 13 minutes ago

  Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 16 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Bessents Mean Right Hook (@BessentsFist) reported 18 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 18 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  subba Taniparti (@subbu1299) reported 18 minutes ago

  @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!

• 
  Trevor Elenbaas (@ElenbaasTrevor) reported 18 minutes ago

  @FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

• 
  Sanjay D (@sanjayk0303) reported 20 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Seebee (@SeebeeNarra) reported 20 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  C-Dubya (@caw727) reported 22 minutes ago

  My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

• 
  POPs line (@Queen_PaulineD) reported 23 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  maz (@kittensmaz) reported 27 minutes ago

  @FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help

• 
  кιяιη (@thecheekyscamp) reported 27 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  Kelli Bachman (@kabachman) reported 28 minutes ago

  Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 36 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  JC5412 (@JC5412154088) reported 37 minutes ago

  @FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye

• 
  Sharing King (@barn_burn) reported 37 minutes ago

  @FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?

• 
  George Girgis ™ (@George_Girgis23) reported 37 minutes ago

  @FitbitSupport When will the outage be resolved?

• 
  Marty (@fishtale13) reported 41 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Beccybecster (@beccybecster) reported 43 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Lily Sydorenko (@LilySydorenko) reported 43 minutes ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Harikrishna (@_harikrishna_) reported 45 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 45 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Ramit Sheth (@ramitsheth) reported 48 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

• 
  Eneleak🍷 (@kaeleneak) reported 52 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Nicola Bardon (@NicolaBardon) reported 56 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit