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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (39%)
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Device Failure (20%)
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Errors (13%)
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Online Features (11%)
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Website Down (11%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kerpen |
Device Failure | |
 Swansea |
Website Down | |
 Norristown |
Errors | |
| Walsall |
Device Failure | |
| Hungenroth |
Device Failure | |
| Oklahoma City |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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MVH
(@mshvan) reported
@fitbit terrible customer service for my elderly mom. Trying to upsell locating software for 5-month old lost watch w/KNOWN band breaking issue, or discount on ANOTHER NEW one. She’s bought FIVE fitbits over yrs, loves them. Maybe treat customers better. #fitbit #CustomerService
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Zac
(@ZSaper2) reported
@fitbit please stop sending me emails. I threw that **** out in 2015
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Andreas Ronacher
(@RonacherAndreas) reported
@AndroidPolice Interesting is still that it will not be possible to have two fitbit devices within one account. Example Sense and Pixel watch. I tried to start the login process with pixel watch and immediately sense will be deleted. I ask @fitbit how it should be possible with a accu...1/2
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Gamzly
(@AnthonyPool450) reported
@madebygoogle @fitbit terrible battery life....
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S 🎃👻
(@imstephaniex) reported
@FitbitSupport hi need help ASAP. Is there an live chat option for United Kingdom
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Harm
(@iDingh) reported
@FitbitSupport Today I have the same problem.
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Emily Pierce
(@Pierceyyyy) reported
@FitbitSupport been waiting on a $300 refund since March….poor customer service and I will only talk poorly about your product.
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Harshit
(@HarshitK_1994) reported
@FitbitIN @fitbit @FitbitSupport request you to kindly take an action for IONIC refund, i have checked with payoneer team as well that there is no issue on my payoneer account and it is eligible to receive the payments. Seems like fitbit is not connected with payoneer
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Tony Krohn
(@Krohn5Tony) reported
@fitbit is GARBAGE AND DECEITFUL
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edgery #LoveWins 🇺🇦
(@edgery) reported
.@fitbit Telling me to wear my Luxe on the other wrist is NOT a solution to your product not working. Oh and tell your CSR Richardo that he’s terrible. #kthnx
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Sean Winn
(@seanmwinn) reported
@FitbitSupport To make matters worse, the customer support representative I spoke with had no knowledge of this issue at all when it's become viral on multiple news sites. This should be something everyone in customer support is well aware of. The lack of action by @fitbit is abysmal! 2/2
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TK | Darian Halliday | DuckMakesThings
(@duckmakesthings) reported
Hey Fam, I am not one to usually ask for help, but right now, I kinda need help. My dogs bit through my @Fitbit Charge 2 charger, and I need a new one. If you didn't know an important goal for me is staying healthy as much as possible. It'll cost 7.11 in total.
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Miss Gray
(@kelley_kg) reported
@FitbitSupport There's not an issue with my device band , it's a new device.
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jaganganapathi
(@jaganganapathi1) reported
@FitbitSupport sir, i have surrendered my fitbit ionic as per your advice but havent got my refund.. Kindly help me in this regard
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Scamuel L. Jackson
(@TalkBlerdyToMe) reported
@FitbitSupport my Fitbit versa 3 is stuck in boot loop. I need help
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Martin Halliday
(@bishboshbash65) reported
@fitbit Hi , I am having trouble syncing my Fitbit 2 to my I phone . Before all was ok and now …. When I go to settings it says all ok so I don’t know what else to do . Please advise 🙏👍
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Danish Tamboli
(@danishtamboli12) reported
@fitbit @FitbitSupport No mention about, hey your Sense should probably not overheat while charging and almost burn you, so let you help you out with bringing it back to life or suggesting a replacement or upgrade to a model that doesn't have a similar issue.
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Sodi K.
(@FishaBoi) reported
@Google Tell @fitbit and @FitbitSupport to stop messing about and issue me my refund for the Ionic recall. It's been several months.
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Jeff Alerman
(@JeffAlerman) reported
@fitbit I know how to fix it…because I have to do it every few months. It’s ridiculous that I have to do it every few months.
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Jeff Alerman
(@JeffAlerman) reported
I should have never gotten a @fitbit. I should have gotten an Apple Watch instead. This is a new Sense and it dies all the time. Out getting my steps in, look down to see where I am, dead. Also, it loses the link to my Withings scale every few months. Horrible experience.
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THEE Nelson 💉x5 #DarkBrandonRising #VOTE2022
(@cosmiquemuffin) reported
@fitbit @madebygoogle Hmmm!!!! I guess I'll have to check out the new devices... I love my current Sense but I'll see what other stuff is coming down the line!
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Theamiadventures
(@amibeeton) reported
@FitbitSupport I applied for my refund at the beginning of May. It’s now October. I have called the help line more times than I should have to, it’s been escalated and still nothing. Please can you help me and explain what it’s going on?!
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MichaelCayley
(@MichaelCayley) reported
from
Ottawa, Ontario
@FitbitSupport you told me to expect email follow up from an executive? Have been trying to resolve my faulty device problem for almost a month now ref #46870825
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manjunath.B
(@manjunath_boom) reported
@poorvika_india @fitbit @FitbitSupport Team, Still don't see the appropriate update from the respective team.if this is your way of support/service.Then definitely it's very poor customer centric "poorvika" and will look for next plan of action. I never recommended poorvika for any if this is your way of business.
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Andreas Ronacher
(@RonacherAndreas) reported
@fitbit Yeah you are kidding me, I´m upvote but these suggestion is since 2018, and still not available. And now with pixel watch this will increase a problem with it. I guess this would be a killer for fitbit users with an accu which longs only for a day without sleep tracking.
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Abena
(@abena_serwaa) reported
@FitbitSupport Still not working. Starts updating a bit and then goes off and then the same message comes on the screen. Now does to the fitbit logo and then goes off. Fitbit touchscreen is still not working. Very disappointed. Will send a DM
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Colie Ward ⭐⭐⭐⭐⭐⭐
(@colie_ward) reported
from
Dublin City, Leinster
@FitbitSupport Hi wondering could you help out? My wifes fitbit charge 4 the screen has gone blank and is only displaying a smily face is there any trouble shoot she could do to get the fitbit working again?
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Mary Welsh Schlueter
(@PIE_Innovation) reported
@fitbit @FitbitSupport my charge4 is losing battery charge after firmware update, pls tell me ur answer isn’t just “but a new one”. Fitbit Community posts are relaying this issue and ur taking them down! Pls DM me. Watch was working fine until I updated! @PIE_Innovation
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chandan upadhyay
(@chandan01495181) reported
Fitbit service is very bad ....my smart watch problem ....is not resolve from last six month @FitbitSupport @fitbit
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Michael W Stephens
(@mws0529) reported
@fitbit Missed the boat for me. Long time wear os user, LG, and Fossil. Metal bands only, hate leather and bad silicon allergies. See what Fossil Gen 7 offers.