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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (22%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Christian Loredo
(@CML) reported
@FitbitSupport my sense takes SOOOOOO LONG TO UPDATE. It renders it useless really. Engineers and SW devs fix it?!?!? I don’t want to have to wait up to 5 min to get my stats on my sleep. I really did love the product but I am absolutely switching to Apple Watch now.
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Holly
(@hollyjessomemua) reported
@FitbitSupport That article is not helpful. I am not in error here. I had a light day yesterday and had 150 floors recorded. I woke up from SLEEP and had 4 floors already. This is a known bug you haven't fixed yet.
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Viscount01
(@viscount01) reported
@MopGarden @fitbit I've got good news and bad news mop.
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Iain Halliwell 💙
(@ihalliwell) reported
@FitbitSupport The replacement was only four months old before it failed again, Thanks for charging a premium price and creating such a poor product and support service.
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Cynicurl 🗨️
(@Cynicurlz) reported
@FitbitSupport hello, My fitbit logged out and does not recognize my email/password anymore. My ID still work on the fitbit website though. Can't reset my pw either with the app. Help ?
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Iain Halliwell 💙
(@ihalliwell) reported
@fitbit How about some gratitude for a long suffering customer that owns 8 devices, but one broken ionic that you won't replace after just four months of having the device replaced ?
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daisy ||
(@daismnthsyrs) reported
@fitbit why is ur food log so slow 😩😩
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Jos Beckman
(@JosBeckman) reported
@fitbit @FitbitSupport Just had bad experience with Fitbit support for my luxe tracker which has been malfunctioning very badly. No more Fitbit for me, unhelpful service. If you want a reliable device don’t go Fitbit. I’ve deleted my account. Very disappointed. #FaultyFitbit
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jaimelyn gray
(@or_just_jaime) reported
@FitbitSupport I've been wearing a fitbit for years. This one was a gift and the most expensive (Sense) and also, like all expensive things, the worst, (I've found). That being said, exactly how can one wear one "high on the wrist" and "loose enough to move back and forth" at the same time?
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ShannT
(@motoShanno) reported
@CandyNyangoya @FitbitSupport @fitbit Ugh they will provide me a third C4 which will probably break in 6 months. Every product has a 50% off, not for the charge 5 tho! Why not upgrade me with that 50% and keep a customer?? It’s a repeating issue, I don’t want another flakey watch #climatechange
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Megan
(@Megan53213612) reported
@FitbitSupport I am able to get an Inspire 2 through my Medicaid (KY Wellcare) healthy rewards program but the Fitbit site I was sent to redeem it keeps saying my member ID code is missing or invalid. Are you able to assist with this issue?
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Aditya
(@Aditya_ram9) reported
@FitbitSupport pl suggest me ur service center near me as I am facing problem in ur fitbit versa special edition it's not getting switch on Gorakhpur Uttar Pradesh India
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Weez Face
(@Chezzatwarn) reported
@FitbitSupport @fitbit I have a versa 3 and this is the second strap since June to have broken (the 2 that came with it) really poor!
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Kenyon Crowley, PhD MBA CPHIMS
(@HealthIT) reported
The new award for the service most difficult to cancel a subscription is @fitbit ... my goodness I've wasted 10 minutes and the help is inaccurate and still can't find a way to cancel it either app or web interface. @FitbitSupport please help. Thanks.
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Hannah 🇪🇺🇬🇧
(@ravengurlxx) reported
@FitbitSupport so I just bought the #versa 3 after my trusty old versa broke. Now the alarms won't work, as I found out this morning, nor the weather will sync no matter how many times I try to sync it. #help please! This shouldn't be so hard to use a flipping watch
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Nimit Jethwa
(@NimitJethwa) reported
@FitbitSupport Your support website appears broken, the chat feature isn't working. Was trying to speak to someone about my 3rd Vera 2 in 17 months having the screen come away from the body.
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Rachael Hudson
(@LipstickKisses_) reported
@FitbitUK @FitbitSupport I've had my fitbit less than 2 years and the screen is completely blank. Can you help?
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Ada Lonsdale
(@AdaLonsdale) reported
@presentinglee @fitbit Hope you not feeling too bad, get well soon xx
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Louise
(@loulouxyz) reported
@FitbitSupport why is it so difficult to get my issue with my new charge 5 screen sorted? I’ve been on app chat twice, phone and multiple emails with videos. It’s a new device and the screen won’t work. Bought 5th Nov, received 9th, issues from 19th/20th! 😟
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देवांजना
(@Devanjana_) reported
Fitbit Versa stopped charging and a replacement watch was delivered. The replacement is faulty, contacted customer support, advised factory reset, problem persists. Can't connect to customer chat!!! @fitbit #disappointing
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Daniel McGrath
(@danboyfrcs) reported
@FitbitSupport Dear Team. My fully paid Premium Subscription is not active on the app. Please help
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Hu-Man #BRG
(@Hu_Man15) reported
@FitbitSupport dear fitbit team, pls my watch has just stopped working, won't charge and just gone bad. Won't come on et Al. I have only had this one for less than 6 months, after purchase I have tried chatting you guys online but can't connect.
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Ralf withF彡
(@Snowdriftaa) reported
@fitbit Worst Customer service you can imagine, waiting for a warranty replacement for about a month. Package was never picked up which tracking clearly shows, regardless the #fitbit rep had me contact the carrier...1.5h of my life wasted, terrible! Now waiting again, awesome 🤮
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Chicho Vecchio
(@chicho_vecchio) reported
@FitbitSupport hello, ive had problems with my fitbit versa 2 for 2 months now, the heart rate, sleeping are not working, and i cant reply to my messages with voice, ive contact support twice, and was advised to factory reset, still not working, i have not get a response since
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Vineet
(@Vineet17421613) reported
@FitbitSupport Hi can you please help me for not receiving notifications of my phone on my Versa watch
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Adam Vincent
(@entity_adam) reported
Hey @FitbitSupport, just got a new Charge 5. It appears to have a persistent battery drain issue. Often the battery drains very quickly and I have to restart the device and it corrects itself for less than a day. Will there be a fix soon, or do I need to return the device?
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Branddon Bourne
(@BranddonBourne) reported
@FitbitSupport @Cynicurlz There was a time my account was locked, I tried changing the password to give me access which continued for a long time after contacting support no response, I contacted #Programmer_jock on Insta and it was positive resultI think they can help you too
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P.K.
(@papakenway) reported
from
St. Louis, Missouri
Hey @fitbit if you gonna charge an arm & leg for your watch, make them to last longer than 6 months, **** you! Way to ruin a holiday! Then you only give a 35% discount off New one? I remember when we manufactured things In America that were built to last, so people had money!🖕
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Srikanth Gonuguntla
(@sreekanth4246) reported
@FitbitSupport there is an issue with setting weight goal in fitbit app. It's defaults to "gain" where I want to loose weight. can someone look into this.
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Tanya
(@tancam1983) reported
Hi @FitbitSupport my watch has stopped working. How can I get help with this?