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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jon R
(@supersuperyon) reported
@Leftyguitar1963 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Leah
(@muggybonehead65) reported
@FitbitSupport Only to ask for details you already have, still no help whatsoever. You have my email address, the order number, the address to which it was delivered so why the delay tactics? The decent thing for you to do right now is have a courier pick the unwanted item up and issue a refund
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Vickie Davies
(@Vickiedavies101) reported
My mums Fitbit is not tracking her distance correctly I have done nearly 6000 steps and 3 miles and hers is saying nearly 7000 steps and 0.6 miles can anyone help or have any ideas of what to do #Fitbit @fitbit @FitbitSupport @FitbitUK
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IndigoWhisky85
(@IndigoWhisky85) reported
@FitbitSupport I just bought a Fitbit sense and I can't seem to do the ECG check. Despite being in the UK and it being approved here it's telling me it's not available in my country. It's been set to UK and now automatic but still not working. Any thoughts? Thanks
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Vicky Knight
(@autumnpippi) reported
@FitbitSupport my charge 4 GPS seems to have stopped tracking activities with GPS. It tracks distance, HR etc but no GPS data -no map in activity history and tried exporting the .tcx file to Strava but couldn’t as file was empty. Removed Strava, added again, issue still there.
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No Clever Nickname Dan
(@Dansting) reported
@FitbitSupport Is there an issue with the app this morning? I could not sync up my device, and now that I am trying to set up the device again, it is not working. I'm not near another device, my One is charged to 95%, and it is on.
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Jason
(@JaJaJasonH) reported
@FitbitSupport The restart didn't fix the screen issue I'm afraid
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Amanda
(@aemeales) reported
@FitbitSupport Also, the 1st link asks me to login with my Facebook or Google accounts, I do not have them linked to my Fitbit account so your link did not work for me.
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Chris Brandt
(@CD_Brandt) reported
@daniel_kraft @fitbit Love the low wing and glide characteristics of the Diamond. Wish they could go a little faster - would help in traffic!
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JF
(@JF90409999) reported
@FitbitSupport hey fitbit, my device should still continue working longer than 2 years correct? Mine no longer will even hold a charge and has lines through the screen. I've tried all the trouble shooting and updates offered, nothing works. Please replace.
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Kandia Appadoo
(@Kandia_Appadoo) reported
@FitbitSupport I bought an Inspire 2 as a gift for Xmas and the screen isn't working. Contacted support on Sunday and someone was meant to get in touch on Monday. Still waiting as apparently the issue is 'higher up'. What does that even mean? And when will my watch work?
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Jon R
(@supersuperyon) reported
@CyberBLN @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Jared Morgan
(@jaredmorgs) reported
@FitbitSupport Yeah sure thing. Happy to help. How would you like me to provide more details?
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Dj_dbl84
(@DDbl84) reported
@fitbit @FitbitSupport how on earth can your customer support be so shocking ..... 40 minutes and counting to take down details for a Return is ridiculous!!!
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Suchit
(@suchitpathak20) reported
@FitbitSupport I have tried everything... there just yellow line at the side of display... I was hoping there would be a way to fix it
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Deborah
(@Deborah1539) reported
@FitbitSupport my charge 2 is no longer holding its battery charge. It’s a couple of years old. I have tried all suggestions to rectify the issue, but I’m still getting 2 days out of it? Can you help please ?
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1ChiefsDan
(@1ChiefsDan2020) reported
@FitbitSupport is there a problem with the Versa 2 and sleep tracking? It consistently misses the first hour of two when I go to bed.
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kanika kashyap
(@___Kanika___) reported
@FitbitSupport I tried factory resetting my Versa Lite. Since then it's giving me 'Data Not cleared Sync & try Again' error every time I try setting up. Please help, been struggling for 3 weeks now.
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Jon R
(@supersuperyon) reported
@FitbitSupport @TweetsByTimbo Don't get the charge 4...you might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Shelley Hart
(@hetusho) reported
@FitbitSupport my battery has died on my Fitbit Versa...won’t charge! Help!
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Suchit
(@suchitpathak20) reported
@FitbitIN @FitbitSupport ... is there no way to repair an out of warranty Fitbit versa special edition. Have a case of a device where display is not working and am gutted that it can’t be fixed
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katosadie
(@katosadie) reported
@FitbitSupport Help I accidentally deleted the weather app on my charge four. Please advise thank you
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Jon R
(@supersuperyon) reported
@APacifico7590 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Jon R
(@supersuperyon) reported
@Ragan98045834 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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David D. McIntire
(@compositeur) reported
@musicgamer460 @fitbit I switched from Fitbit to a Garmin watch about a year ago and have been very happy with it. (Can't speak to customer service issue b/c I've had no problems.) I didn't have the issues with Fitbit you've had, but I wasn't crazy about it either.
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Leah
(@muggybonehead65) reported
@FitbitSupport Big deal!! You are no help at all and have just told me something I already know . The item turned up yesterday, 4 days after Christmas and 28 days after ordering and now it will be sent back for a refund. Stop pretending you care!!
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Dr. Becky O'Brien ♠️ (Film Music Central)
(@musicgamer460) reported
so I've had two Fitbits over the last two years....both of which have now proven to be faulty in some way..... this is really eroding my confidence in @fitbit and their products (not to mention they have terrible customer service)
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Mary Nichol
(@marynichol3) reported
@FitbitSupport I can't get my Versa 2 to connect to my app. Please help.
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Christine Chappell
(@ChristineChapp1) reported
@fitbit can you please help with my new fitbit versa 3 not vibrating when receiving calls or messages thank you christine
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James Holton
(@Jimbob_H) reported
@IndigoWhisky85 @FitbitSupport I'm getting the same issue