Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Errors (29%)
-
App Crashing (20%)
-
Online Features (18%)
-
Website Down (14%)
-
Device Failure (14%)
-
Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Jane Wilson
(@janewilson90) reported
It really is astounding that so many years after its release, the @fitbit period tracker is still as garbage as it was on day 1.
-
Prasad Routray
(@debunu) reported
@FitbitSupport can u help in replacing my watch band. Its broken and one is struggling to find any help .. I can be reached on 9686805400
-
Brooke Oberwetter
(@brookeOB1) reported
@DeannaKathleen @fitbit @FitbitSupport Did this get solved? Having the same issue after the time switch.
-
Abhyuday
(@abhyudaygurram) reported
@FitbitSupport, please fix the silent alarm duration. It’s way too short for many to wake-up!! #fitbitsilentalarm
-
Dave Nichols - Vaccinated & Boosted
(@disaster_dave) reported
Great service from @FitbitSupport (NOT) reading from scripts instead telling it was a known issue. Idiots
-
Chad Wellington
(@Instablocked) reported
. @FitbitSupport you should change your name to Shitbit. Chad got in the pool for 30 mins today and when he got out, dead. Plenty of blogs show this is a problem. Why not take off the swimming setting and just tell people not to use it in water? Perfectly fine prior to getting in
-
themainapp
(@themainapp) reported
@FitbitSupport Again app is up to date and seems like could have fixed this within 4 years. Shows how “hard” you are working to fix this error lol.
-
knightsj
(@knightsjoker) reported
@FitbitSupport hi. I need help. Two days ago my fitbit battery drained too fast all of a sudden. I thought it was the gps. Then yesterday i charged fitbit and within just couple of hours battery is dead.
-
Nicola Bardon
(@NicolaBardon) reported
Hi @FitbitSupport, the screen on my charge 3 is not working properly, I can only see the bottom quarter of it. Where can I get it fixed?
-
Mae
(@MaeRiya21) reported
@FitbitSupport @fitbit Also, that response was besides the point. I take issue with the fact that I raised the issue of my screen display multiple times DURING the warranty period but Fitbit did nothing to trend and address the underlying concern.
-
Melly
(@squoctobird) reported
@FitbitSupport please help, I have tried everything.
-
Lynda Shrager, OTR, MSW, CAPS
(@LyndaShrager) reported
@FitbitSupport I have the charge five and when I get a text or call I can see it if I scroll through to find notifications on the device but I get no vibration and it doesn’t come across in real time. I have tried all of the troubleshooting for syncing. Help!
-
Ethan Szerlip
(@ESzerlip) reported
Hey @fitbit @FitbitSupport! Part of my fitbit’s frame popped off during exercise seemingly due to rusted screws. I even offered photos as proof, but was told it isn’t eligible for replacement and my only options was to purchase a new one. This doesn’t seem right! Please help!
-
eleanor
(@realeleanorb) reported
@FitbitSupport I need help
-
Kamaboko Gonpachirou
(@ennaojt) reported
@FitbitSupport Hi, discount for Ionic recall has 2 codes separate for devices and accessories. In the email, it says that we have to use all in one transaction. Promo code bar only allows one code to be used. I dm-ed already as well. Pls help. Tq.
-
Zach Silverman 🇺🇦
(@zsilvs303) reported
@fitbit customer service is absolute garbage
-
Amy
(@amkb12) reported
@FitbitSupport had to manually log some exercise today and since then my steps sync, but then revert back to the previous number. Have tried ALL suggested fixes, still not working. Some help would be great.
-
Νεπωκράτης | Nepocrates
(@nepo70s) reported
@FitbitSupport May I ask about my order of new Fitbit Sense that I’ve ordered on Saturday. But I heard about Shenzhen lock down. I want to know if there any problems could cause this shipment to be late? (I live in Thailand)
-
eleanor
(@realeleanorb) reported
@FitbitSupport please help me
-
The Loser Squad
(@LoserSquad4Life) reported
Bought a @fitbit @FitbitSupport versa 3, cant get text notifications, spent all day doing everything from their tips pages and multiple youtube videos, no avail, got phone call and snapchat notifications but no txts, $230 piece of garbage
-
Suzi Robinson
(@suzirobinson617) reported
@FitbitSupport Problem: I've tried. @fitbit will not send replacement without return. 3rd replacement bc the device is defective. @FedEx seems to have lost the return. Would be easier, less costly for both companies, myself to simply provide a new device. I have receipt of all correspondence
-
Mae
(@MaeRiya21) reported
@fitbit - I reached out about the screen display failure on my charge 3 and was told my device is now “out of warranty” despite the fact that I’ve had ongoing issues since the first month of use and Fitbit didn’t acknowledge the underlying issue.
-
Kamaboko Gonpachirou
(@ennaojt) reported
@FitbitSupport I've been telling over and over again that there are 2 discount codes provided. And the promo bar only allows for 1 discount code to be applied. Understand the problem before responding with generic responses. Solve the problem.
-
knightsj
(@knightsjoker) reported
@Oluwahoneybun @fitbit I just posted the same message about this. Mine not even 1 year old. Battery drainage suddenly occurred like 2 days ago...I thought it was the gps but i checked ...gps all turned off. So it has to be the update. I hope they do have a fix soon.
-
Mae
(@MaeRiya21) reported
@FitbitSupport @fitbit If Fitbit had requested the device for inspection during the warranty period. I wouldn’t be sitting here with a broken device when it’s only 1.5 yrs old and outside of it’s warranty period
-
Peter Dunsdon
(@mysocalledsocks) reported
@FitbitSupport Hi! I have been affected by the Ionic recall. I have just registered to get my discount code, but when I enter it in the discount store it says the code has already been used. Can you help?
-
eleanor
(@realeleanorb) reported
@FitbitSupport please help me with my warranty
-
Sade Bakare
(@sade_bakare1) reported
@FitbitSupport Hello. My watch is broken and the support keeps cutting off
-
Melly
(@squoctobird) reported
@FitbitSupport The problem corrected itself overnight. Thanks.
-
Dave Nichols - Vaccinated & Boosted
(@disaster_dave) reported
So my @Fitbit won't update, and Tech? Support had me jump through all the hoops we all know: Hard restart Turn Blue tooth off and on Re install and then I get this "Thanks for your efforts. We’re aware of this issue, but may not be able to provide a fix in the near future."