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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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The Badones
(@The_Badones) reported
@FitbitSupport can't fault customer support. Device died out of warranty and was replaced free of charge. Very impressed with speed of communication and resolving of issue. Jim
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Leanne Wilson
(@rufat_ruf) reported
@FitbitSupport Please think 100 times before you buy any fitbit. The response time of their support is extremely poor. I just got off twitter chat, and after 3 hours of chatting, I am being told to wait for an indefinite period of time for an email.
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Neil Malcolm
(@neilm365) reported
@FitbitSupport @FitbitUK stop apologising for your incompetence on PM and send me a response that has been promised. Your higher resolution team do absolutely nothing. Address the issue and provide a replacement device or full refund!!
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Mayank Kumar Mandal
(@MayankMandal27) reported
@FitbitIN @fitbit worst watch and worst customer care NO SERVICE CENTER NO SPARE PARTS AND No protection plan for India 🇮🇳..... I'll Never buy a fitbit watch ever again in my life......
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Anna Wilkinson
(@AnnieFordWilko) reported
@FitbitSupport I bought my child a Versa 2, i have a charge 3, I've set up a family account but can't link new versa to her, it thinks its mine. On her acc it says about setting up Ace only. Pls help! It's her birthday, thanks
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KEO
(@kkelizabeth) reported
@fitbit @FitbitSupport unbeknownst to me my Fitbit hasn’t been working! I feel naked without it! Help! 😭
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Katrina 🌸
(@archiekat) reported
@FitbitSupport Hi! My fitbit band broke out of nowhere. I don't know how to fix it or what to do?
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Stephen Knight 🎙️
(@GSpellchecker) reported
@FitbitSupport Day 45 without any GPS tracking. Can you put a timescale on this please? It's very peculiar that this has been a known, ongoing issue with my model for this long, yet I can't see it acknowledged on your site/forums anywhere. My Fitbit is clearly defective
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No Names
(@110110001000111) reported
@FitbitSupport Your support is worthless and restarting and a factory reset haven't worked. Your latest firmware is responsible. I need the date it will be fixed. Or if you aren't planning on fixing the firmware issue how do I go about getting my money back so I can get something that works.
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vidit agrawal
(@viditagrawal03) reported
Been trying to get my Fitbit Ionic refund for the past 75 days. Wasn't even the user's fault for the refund the device itself is defective. Have been running rounds on their India customer service, which has a UK number but they have been of no help. @fitbit @FitbitSupport help
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Mark Blevis
(@markblevis) reported
@chrisbrogan @fitbit @Garmin BTW, my daughter had the Inspire. I only bring that up because the Fitbit longevity issue seems to be (or was at the time) not specific to a single model.
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Don_Juan
(@Tsholanang_Z) reported
@FitbitSupport so it takes five days to send an email to adress my problem. Wow
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ManThing
(@ManTh1ng) reported
@catladyactivist @fitbit Terrible company. I knew they were hoping Google would buy them with all the data they were slurping up. They refused to let their customers turn off the Bluetooth on their devices, even though @Garmin allows it. Far happier with Garmin.
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Kimberly Austin 🇺🇸
(@Kimberly_Austin) reported
@FitbitSupport my Flex 2 stopped synching. It’s just showing a single flashing blue light. My app said my tracker needed to be set up again, but now all my step data seems to be missing along with active minutes, distance and a bunch of other stuff. Please help.
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Elizabeth Brown
(@ELIZCF18) reported
@FitbitSupport I would really appreciate some actual customer service. I continue to be brushed off, expecting to be pacified by being told a firmware upgrade will fix a hardware issue. Frustrating.
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John G
(@CasualGuy4U) reported
I laugh how @fitbit sounds concerned with wanting a DM on specifics of your issue with trash #Sense product. Then reply with cut & paste "we take all feedback seriously" statement & no REAL resolution to product failure. Trying to keep it out of the public eye. Save your money!!
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Doug
(@skankman079) reported
@FitbitSupport I’ve been trying to order a replacement versa2 for the past 10 days. My order keeps getting canceled, Fitbit has really been no help. Has anyone had issues and been able to resolve them. Getting ready to switch to an Apple Watch.
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Ron Bryson
(@RonBryson11) reported
@FitbitSupport The latest software update for Versa 3 has an issue that renders the fitbit watch unusable. The software update does not completely finish the install and leaves the watch with the fitbit logo permanently n the screen. Please provide a solution.
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WB
(@tortadetortuga) reported
Wow, @fitbit watches & customer service are absolute TRASH. My watch has been buggy & completely stopped working at only seven months old. I just had to spend 45 minutes jumping through hoops (including filming 2 videos) to finally "qualify" for warranty service.
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Susannah VoteBlue🦆🐝🐈🇺🇦🌻
(@KeeneSusannah) reported
@Kimberly_Austin @FitbitSupport @fitbit Scary thought! I hope they can help.
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Neil Malcolm
(@neilm365) reported
@FitbitUK @FitbitSupport I have just worst customer services experience with your org. My charge 5 is under a year old and battery discharges in under and hour fully charged. All options exhausted by online chat support. No further options offered!!
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Shelley Alexander
(@onemoreshelley) reported
@FitbitSupport versa 2 has black screen, fully charged, won’t reset just vibrates. Need help!
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thej9
(@thej9) reported
@FitbitSupport This week, both mine and my husband’s Fitbits (different ages and models) have both stopped working. My issue-Fitbit no longer in warranty- was resolved quickly with a substantial discount off a new Fitbit.
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Moto (Moustache Dad Era)
(@MotoThePup) reported
Hey @FitbitSupport @fitbit my order wasn't delivered, no one called, no information on when they'll try next, I created an account on your website to ask support but it's not working despite me verifying my address? What's happening here, can someone help?
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enemyscout
(@enemyscout) reported
@fitbit And again, Fitbit in use for one year ... aaand its broken. 2x Charge, Versa 2 now. Lets hope Suppport is better then Quality.
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Sheila Finucane
(@SheilaFinucane) reported
@FitbitSupport hi! My Versa 2 just went dead yesterday. It had >50% batt life still left. I have done all the troubleshooting suggested via the community. <2yrs old. Can you help?
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Eclipz04
(@Mufcwarrior) reported
@FitbitSupport @FitbitUK I have contacted support numerous times via twitter and the support line,aswell as the ionic recall line regarding potential fraud. However I've had no follow up on the issue. My device refund was claimed by another person and thus now my device is
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Neil Malcolm
(@neilm365) reported
@FitbitSupport @FitbitUK I have now been waiting for 6 hours for an email response to a battery issue. Charge 5 discharges in an hour. Still under warranty so entitled to full refund or replacement. Fitbit failing to address issue. Have also been PMing with no response
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Ashley McLoone
(@ash_mcloone) reported
@FitbitSupport this doesn't really help. Its just shows you how to track your exercises. I know how to do that. I had done that and it did record on Fitbit, but not Strava
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iSufi 🧢
(@iSufi071) reported
@FitbitSupport my Versa 2 is not working possibly because of moisture which may have entered during handwash. I couldnt find calling number or workable support email to contact. Kindly get back and help me resolve this so rhat i acn get back on my fitness goals.