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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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CQO
(@Command05652557) reported
@FitbitSupport It isnt a big problem im just a bit bored. My problem can be solved by putting flickon thing on before i do a run/workout
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John Hargadon
(@arrowangler) reported
@FitbitSupport I have sent a number emails about a problem with my charge 3 Fitbit. On 17th Nov I spoke with an agent who reset it. He advised me that a software update would issue in a couple of weeks. The issue is that my sleep is not syncing in the morning.
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Namz
(@Namlah95) reported
@FitbitSupport hello, why is your app down for maintenance and when will it work again
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CQO
(@Command05652557) reported
@FitbitSupport Yes thanks for some reason i thought my error existed must be my error or u fix really fast
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ActionCOACH Bolton
(@businesscoachnw) reported
from
Sale, England
@FitbitSupport my fit it charge 3 screen is so dim it is hardly readable. I have seen many other comments with the same issue. It was ok when I first got it, but now even on the brightest setting it is becoming useless. Its only 2 years old. What should I do? Paul
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Thomas Jones
(@ferricoxide) reported
@FitbitSupport Is the Charge 4's BlueTooth garbage, or did I just get "lucky" with the one I bought a couple weeks ago? Constantly having to redo the setup just to get it to go back to syncing to my app REALLY sucks.
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Sandra Dacres-Smith
(@DacresSmith) reported
@FitbitSupport I'm trying to set up my new Fitbit versa, but it's not working. It keeps trying to access my old device. I've let the battery die on the old one and still can't set up the new. Help.
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Megs_Cally
(@megan_cader) reported
@fitbit My Versa 2 is a nightmare, l am so disappointed with device.
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Karan
(@Karan_is_Shetty) reported
@FitbitSupport got my new fitbit charge 4 yesterday, everything works great, but the estimated Oxygen variation graph is not showing for some reason for my last night's sleep, please help
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Dorota Grzadkowska
(@Artemiss67) reported
@FitbitSupport I started having problem with syncing my blaze. It stopped syncing automatically. It takes me many times to sync it manually. Please advise.
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Keith Scheeler
(@keith_scheeler) reported
@FitbitSupport now there’s an update for my Fitbit after your update ****** up my wife’s phone. I won’t update to **** up my phone too.
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Tiffany McClure
(@mccluretiffany8) reported
@FitbitSupport my charge 2 screen went black but syncs all my info to my phone! Please help!!!!
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Manmohan Jangir
(@ManmohanJangir9) reported
@FitbitSupport Hi, My fitbit watch battery is dying within 10 minuted after charging it and there is no service center of you in India so please guide me how to overcome this issue
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D El Kerry❤️
(@KDelooze) reported
@FitbitSupport not heard back from you since you gave me a case number on19/01/21. Help!!!
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Marc Appleton
(@marc_appleton) reported
@fitbitsupport hey, I'm having trouble with my Ionic. The screen keeps flickering and sometimes won't come on at all. Tried reset and factory reset and no change. Can send video to demo what I mean
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Stephrhansen
(@Stephrhansen) reported
@FitbitSupport My charge 4 is broken, how do I file a factory warranty claim?
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Les
(@LeslieMccusker) reported
@FitbitSupport I have an inspire hr- my husband was given an inspire 2. He is getting my text messages. How do I turn this off. I went into notification and closed his messages but didn’t help.
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JMS
(@jackie0203) reported
@FitbitSupport I purchased a Charge 4 a little over two years ago and the latch the holds the band no longer works. Very light use. Help.
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Moments Made Easy
(@momentsmadeeasy) reported
@FitbitSupport my versa won't turn on and there is no life, it's charged and have held 3 buttons and nothing. Can you please help?
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Andrea Dolan 💙
(@xXandi_louXx) reported
@FitbitSupport is there a way to find out if my battery is broken? My Fitbit it struggling to hold a charge.
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Sandra74
(@Sandra750944313) reported
@FitbitSupport my Fitbit sense wont sync with my Samsung. I've tried uninstalled device and re installed it. I also unpaired it but it wont now pair! Can you help please?
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CQO
(@Command05652557) reported
@FitbitSupport Sorry im even wrong about this it isnt like how i think my bad
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Dave Lawson
(@davetlawson2) reported
Extremely disappointing service from @FitbitSupport have now contacted you over 4 times about my broken Fitbit which I send back to yourselves. I have now been waiting 4 weeks for the replacement which was only supposed to take 10 days & also promised emails non received.
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Marian
(@MarianRose76) reported
@FitbitSupport I've sent DM. My problem is that I can get notifications and then when I charge my fitbit they stop and I have to go through all these resets every time. Frustrating..
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ToeBeanBurrito
(@ToeBurrito) reported
@FitbitSupport - you should absolutely know how terrible your iOS software is. Use the face, (THE ONLY ONE) with SpO2 and the firmware doesn’t update. Sync times are truly awful. I honestly regret buying one. The firmware won’t even find my watch. I could never recommend Fitbit.
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Marian
(@MarianRose76) reported
@FitbitSupport can you please explain why my phone notifications stop coming to my fitbit every time I charge it. Have to reinstall app to get notifications again.Huawei P30 and versa 2. Help
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Makanaki
(@ay_fadare) reported
@Siddhalee @FitbitSupport You can text @richard_hack15 on Instagram he can help you get your hacked or disabled account back ASAP. I am a living testimony of his job💯
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Nancy MacPhail
(@Nnp40) reported
@FitbitSupport My heart rate is not working on my Inspire 2. I’ve rebooted it twice and it’s also not showing on my I phone app
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andrew "nazi punks **** off" rich
(@smartwatermelon) reported
Recent @onepeloton tablet software updates cause it to forget @FitbitSupport login after a day or so. Yes, I have “remember me on this device” checked.
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Paula
(@oolie2006) reported
@FitbitSupport Sorry I’m not willing to do this I think you need to focus on the actual issue and find a resolution. Sadly this was a gift for my husband which is now being returned