Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (36%)
-
Online Features (20%)
-
Errors (19%)
-
Website Down (10%)
-
Device Failure (10%)
-
Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie I have had 3 @fitbit and my LAST one is my LAST one. The face literally fell off when I was sitting down, they begrudgingly sent a replacement, it was still under warranty and that one did the same thing less than 2 months later...one week after the war. expired. DONE!
-
C.J.
(@cjIsALock) reported
@FitbitSupport ...night and awake for hours. The numbers are showing no difference between the two. Therefore, I question either how they are measured or their error bars.
-
Brandon Grabski
(@IvoryTower1729) reported
@fitbit @FitbitSupport What ******** is your problem, I can’t set up anything other than an Ace for a kid? What a ****** set up you have. What a ******* waste.
-
Dave Griessmann
(@dgriessmann) reported
@FitbitSupport It's the poor design.
-
Sanjay Sharma
(@SanjayS68888740) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit Hey fitbit, I need to repair my watch purchased about an year ago. Where is your service centre in New Delhi / NOIDA. The number given on your website is not responding. Please help!!!
-
hazel hryb
(@HazelHryb) reported
@FitbitSupport @fitbit please can someone help I have a fit bit that is less than a year old and the rate monitor has stopped working . will this still be under warranty ? As now the watch isn’t fit for the purpose I need it for Thanks
-
Ross Wolfe
(@RossWolfe10) reported
@FitbitSupport Why can’t I just order a replacement today for your faulty product it’s not just me it’s my partners too that has the same issue why can’t I just go to the online store and order a replacement? And not get fobbed off with a refurbished second hand one ?
-
Lori P
(@LoriParm) reported
@FitbitSupport Still waiting to hear a reply from Fitbit about my replacement Charge 4 that broke. The replacement was only a little over 2 months old. Seems like something could be done from your company to help me with this.
-
B Taylor
(@twitster29) reported
@FitbitSupport It’s beyond that. You asked for info which I gave. Then Gave me generic advice that didn’t work. Then sent me a customer satisfaction questionnaire which I responded with “very dissatisfied”. Is there anything else you will do? This is not an individual issue. It’s your system.
-
Leah Janosko
(@ljanosko) reported
@fitbit I did 59 minutes on the elliptical. Calf and flutes barking and my Fitbit has 629 steps. WTF??? I can’t set this thing to recognize my effort
-
Lance
(@LinguisticBlues) reported
Hi @FitbitSupport - are you able to offer customer service other than what I have just received, which is 'just wait and see if it gets fixed :) ' ? Had this issue since October, still no resolution. Not good enough! #Fitbit #badcustomerservice
-
The__Farmster
(@The__Farmster) reported
@fitbit @FitbitSupport @FitbitUK Me: Walks up 4 flights of stairs quickly, that takes me up two floors. My fit bit: “0 floors”. (The next day) Me: Has done nothing so far this morning, other than crawl out of bed and sit down. My fit bit: “3 floors”. Seems a bit odd.
-
Springinkerl
(@Springinkerl28) reported
@FitbitSupport Thanks. My messages are no longer in the support chat. Sorry. It’s been going on for such a long time. I seriously have lost patience - pls let me know how I can contact you so you can help me pls. Thanks
-
Sarah
(@essbeevee) reported
@FitbitSupport hiya, really disappointed that my charge 3 is broken AGAIN 🙄 Won’t hold a charge, turns off due to low battery then when I plug in it reckons it’s on 70%. It’s my third faulty one - what’s up with this model??
-
G.S.
(@gsmontrose) reported
@FitbitSupport I am SO DISAPPOINTED in my Fitbit Ionic and support. This is my second Ionic. The first one did great, lasted over five years. This one is not working properly. Often doesn’t record sleep, and very rarely does it actually notify me of incoming texts. Weeks working with support
-
Steve Crapper
(@scrapperuk) reported
Started taking @goustocooking meals again to see if it can help accelerate a bit of weight loss. Tasty, quick, easy recipes but no barcode to scan to quickly log against @fitbit or @MyFitnessPal. Disappointing. A missed opportunity
-
JannRonn
(@jannronn) reported
Sent my @fitbit watch for the 2x for the same problem (draining battery) and I still don't have my watch. @Apple watch commercials are looking really good because customer service at @fitbit is horrid
-
shelly-anne cupid
(@arrowgirl) reported
@FitbitSupport I need your help please. I purchased a Fitbit Versa 2 on May 4, 2020 but noticed today that the face of the watch is coming detached from the frame. Is this something that can be fixed?
-
Susan Cambier
(@susan_cambier) reported
@FitbitSupport my sleep is not being monitored for last 4 days. Neither is exercise shown on the app though device shows steps. Battery charged. Sensor clean. Wearing snug but not tight. Help
-
Dougie hall
(@Dougiehall1973) reported
@FitbitSupport Still not working properly, been out for a 90 walk with my dogs and the heart rate not picked up, not picked up the steps per hour and only logged 79 calories. The only thing that correct is the steps per day.
-
Nicky Henwood
(@henwoods1) reported
@FitbitSupport can someone help me please
-
Love Life
(@mjsellitall) reported
from
Henderson, Nevada
@FitbitSupport I can't get the Finish icon to pop up from an exercise I started this morning. I can't get the home screen either. Help
-
Lindsay Kutner
(@LindsayKutner1) reported
@fitbit My Fitbit has crashed. Can you help? X
-
Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie @fitbit The worst thing was how rude they were, acting like it was an anomaly and offering a discount on another one. I went online and found out this was happening constantly with the Versa 2. I still wear it but the screen is black. I can only see stats on the app. Saving for an Apple
-
Mindy Douglas
(@MinDDoug) reported
Hey @FitbitSupport I could use some help troubleshooting an issue with my device. I’ve researched online & on your website. Can you assist?
-
Abby
(@abbygreenx) reported
@FitbitSupport hi, I was speaking to somebody on live chat however it disconnected and it now says ‘it’s following a different trail’ so I can’t speak to anybody else. I have sent a dm, could someone help resolve my issue please.
-
Judith Malafronte
(@silvermomma) reported
Help! @FitbitSupport refuses to accept any password I am trying to invent. How more “unique” can it be?????
-
Sarah Bennetto in Melbs
(@sarahbennetto) reported
@drasticsturgeon @FitbitSupport @FitbitUK I used their Chat Live service on their “contact us” page, and it was phenomenal. They did troubleshooting with me, then confirmed it was a weird problem with the FitBit and arranged to send me a new one! Are you inside your warranty period?
-
Rach
(@Rachiepoops) reported
@FitbitUK Hi @FitbitUK the date on this advert shows the UK format but I am repeatedly being told by @FitbitSupport that this isn’t possible. Please could you advise how to fix this?
-
Blossimo🌼
(@MaisieDancer) reported
@FitbitSupport Hi- trying to fix my elderly dads Versa2. The battery ran down. Now recharged but it’s stuck on yesterdays date and the wrong time. I’ve synced it several times. Time zone is correct.