Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Errors (25%)
- Device Failure (22%)
- Online Features (13%)
- Sign in (9%)
- Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 13 days ago |
 Gilbert
|
Online Features | 14 days ago |
 Reutlingen
|
App Crashing | 14 days ago |
|
Bangor
|
Device Failure | 15 days ago |
|
Charlotte
|
Errors | 16 days ago |
|
Tucson
|
Errors | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ruthy Corbett (@Ruthycorbett) reported@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport Is there any help out there?
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Aden (@anaden2023) reported@WazT555 They are trash go with something else @FitbitSupport
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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jiminiowa (@jimmyd108) reported@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
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Emma Lang (@EmmaLangPoole) reported@FitbitSupport hello, I have just discovered I have an impacted Fitbit Versa 3 which has stopped working & experiencing overheating. I have been made aware they have been recalled but your form is not working for the registration & appeasement, showing an error which states..
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Kelli Bachman (@kabachman) reported@FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported@FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT
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Sanjay D (@sanjayk0303) reported@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
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Danielle Gillieron (@DanielleGillie5) reported@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
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sentient ball of stardust (@WhatTheMrsHeck) reported@fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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Joe Capobianco (@Joe_Capobianco) reported@tdbnz123 @fitbit I have same issue and on watch my steps are added to yesterdays but won’t connect to Bluetooth or app so says 0 steps
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Kenny Wong 🇲🇾 (@kennywong) reported@FitbitSupport The link you sent doea not address my issue. I've sent a DM
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Charlotte (@CharlotteG333) reported@FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!
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aztecab (@aztecabhuijing) reported@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
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Michael Baine (@MichaelBaine) reported@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
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aztecab (@aztecabhuijing) reported@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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Professor Lycan (@ProfessorLycan) reportedI think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
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John Rooney (@John_Rooney) reported@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
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DeinGesicht 🍳 (@Cavalcadewhimsy) reported@FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
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Diane (@SoCalValleyGal) reported@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
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KaLea in TX (@TexasKaLea) reported@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.