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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (14%)
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Errors (14%)
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Sign in (13%)
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Device Failure (13%)
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Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Gotha |
Errors | |
 Utrecht |
App Crashing | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rohsik
(@Rohsik7) reported
@FitbitSupport Ton of users including me having issues with heart rate and syncing after the firmware update it’s been 2 months no one is listening whenever we raise the issue or post stuff about Fitbit ignorance the mods coming and deleting posts banning members contd..
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Halah AlEtani
(@HalahAlEtani) reported
@FitbitSupport where is your maintenance center in Saudi Arabia?
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Kristen Johnson
(@kj8531) reported
@FitbitSupport my charge 4 has broken and I need to have it replaced. I bought an extended warranty through Fitbit. How do I proceed with replacing it?
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sarah 💙
(@sarmackie965) reported
@FitbitSupport @Zierra28 That’s intersting my Fitbit screen has just done the same . Customer services couldnt t fix it so as it’s out of warranty I’ve been offer 35 % discount in a new watch but I’m not happy and reluctant to splash out again
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H is for Harp
(@HarpSilver) reported
@FitbitSupport Not a problem hugs
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Calliope
(@calliope2284) reported
@FitbitSupport I did all that. And uninstalled and reinstalled. Three times. It gives me this error:  The app you're trying to connect did not provide valid information to Fitbit. Please report this issue to them. Developer information: invalid_request - Invalid redirect_uri parameter value
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Groggy
(@Groggy_207) reported
@fitbit hello fitbit, I am using an Aria Air and each time I want to save my weight on my apps, it doesn't synchronize. I tried everything, shutting down the app, Bluetooth, my phone, restarting the Aria Air. It will synch only once, if I delete my Air from the app.
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Emma Byrne
(@_Emma_Byrne) reported
@FitbitSupport having trouble syncing my watch. Hasn't synced for days. This is not the first time I have had this problem. It's very frustrating.
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Tom
(@tom_macko) reported
@FitbitSupport Hi - my Versa 2 stopped synching to my phone all of the sudden. Following the online guide didn't help, my phone can't locate the device even though both are charged and on. I factory reset the Versa and it's still not connecting, stuck on the start screen.
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Kayleigh Teasdale
(@kaylsT) reported
@FitbitSupport your app is still not working properly, cuts out when trying to view daily heart rate data
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Michelle
(@MissMichelle61) reported
@colonelBOB2020 @fitbit I have to get back to exercising. Maybe it will help this arthritis.
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Nicky
(@NickyNickste) reported
@FitbitSupport I’m trying to cancel my free trial of premium before it converts to laying, but can’t find how to cancel it. I’ve looked at the help but it’s not showing what it says should show.
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Bro. TwentyFour
(@BroTwentyFour) reported
@FitbitSupport my screen has faded to the point I cannot see it. It’s fully charged but the screen is very dark. I see no wear in the app instructions to brighten the screen. The charge 3 is working as it is working in the app. But not able to read in the watch. Help.
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Pete Fernandez
(@chicofern) reported
@fitbit here we go again, 4th time. My Sense will not sync. Anyone else having this problem
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Leadpaintchips
(@Leadpaintchips1) reported
@FitbitSupport my Ionic keeps crashing while tracking a run. GPS or no GPS. Fully charged or not. Reset & Clock face change no help. Occurred for 6 to 9 months now.
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Maxime Puys
(@ShadShadow_00) reported
@FitbitSupport Fitbit Aria Air won't connect anymore (tested phone reboot, other phone, battery removal, bluetooth switch off/on, etc). Bought it less than a month ago. Can't seem to get any chat from France. Help?
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Carrie Dresser
(@carriedelight2) reported
@FitbitSupport I was just chatting with a customer service agent, followed what she said & got disconnected. Now I am unable to get any help- no customer support. My versa hasn’t been working. I love my Fitbit. What a mess. Glad I didn’t upgrade... yet. Help
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KJ
(@KrisTheFed) reported
Good Morning @FitbitSupport I submitted a help ticket 2 days ago regarding the battery not holding a charge any longer. > 24hrs. Now, after another factory reset, it won’t charge at all and only shows 0% when attempting to turn on. Three Years Old. I Need a replacement please.
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eddiehulme
(@eddiehulme) reported
If you own q Fitbit dont forget password or change mobile else Fitbit password reset system does not work. @fitbitsupport is useless they can only raise a case number & cannot reset password. Worst support of any company i have seen. 2 days now with a useless Sense @FitbitUK
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Gordon Watson
(@crashgoggz) reported
@fitbit I just placed an order but the order address auto corrected to the wrong address. How do I fix this?
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Philippa Kitchen
(@Flippa2) reported
@FitbitSupport hi can someone help me please, my versa 3 isn't synching to my phone, it won't let me change the clock face... The screen just says Clock Error and my dashboard won't display my steps. I don't know what's going on 🤔
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The Real Nina G ✌🏼☮️
(@The_Real_NinaG) reported
@JJBackeberg @fitbit @Apple I’ve had a Fitbit, a garmin, and now have my Apple Watch. Apple Watch hands down (all my other devices are Apple too). A close second would be the Garmin though.
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Sharon Farquharson
(@ShazF1981) reported
@fitbit @FitbitSupport the screen on my Charge 3 has started to fade... is there any way I can fix this?
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Kapil Sharma
(@ikapil18) reported
@fitbit @FitbitSupport acknowledges smiley face issue happening with their devices but making sure to do nothing about it. Worst product ever. DO NOT BUY.
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eddiehulme
(@eddiehulme) reported
So @FitbitSupport can you please FIX your password reset system so it actually does send out password reset emails. Tried for hours and getting nowhere. UK online chat now out of hours. So my very expensive Sense is useless as I cannot sync it to my account.
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Elizabeth Leonard
(@_dream3r1) reported
@FitbitSupport I’ve contacted you all on fb and have been told I HAVE TO FIX MY FITBIT the extra $40 warranty can’t be used unless you all decide to after I’ve reset and jumped through every hoop (troubleshooting) that support says to do. This is my now 3rd attempt
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David Maksymiuk
(@daveypoland) reported
@FitbitSupport hi there. I’d like to cancel my premium subscription which I got when purchasing my device in the Fitbit online store. From the advice shared in the online community they recommend contacting customer support. Can you pls help?
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Gregory Gulick
(@turkphish) reported
@FitbitSupport my battery isn’t lasting more than 12 hours on my ionic.. less than 13 months old.. have tried resetting... still same problem... any suggestions?
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Andrew L
(@langerslangford) reported
@FitbitSupport had a ticket raised a few weeks back for an issue with my sons fitbit. Was told it was going to be replaced have case number. Still no shipping or dispatch notice. This is poor service for such a big company
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عاشق وطن
(@dream2030s) reported
@FitbitSupport I bought Versa2 Watch from @NamshiDotCom and all of the sudden it stops working. So, they asked me to approach for support. I need your urgent help please!