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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (25%)
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Errors (24%)
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Online Features (21%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Block
(@wtblock) reported
@FitbitSupport Thanks for the reply. Yes I have read the instructions and my problem is that I'm having to repeat those steps every one to two days.
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james creasy
(@jamescreasy) reported
@FitbitSupport No error code. Just wouldn't load the link that was sent
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El Cabron
(@ElCabro62223537) reported
@FitbitSupport my sense is taking forever to sync with iPhone SE 2nd gen. Please fix this at your end. I simply didn’t buy a device to keep removing/adding removing/adding from the Bluetooth list. This IS NIT A FIX. Do a proper fix please
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Vipul SHAH
(@vips_vipulshah) reported
@fitbit If you can't provide your product support or maintenance then why you are selling? you are really making a fool of people around the world.
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Prashanth Rao
(@Prashan32155051) reported
@FitbitSupport My 1+ year old Fitbit Charge3 broke after first exposure to water in the shower. Tried resetting with the 8s hold, left to dry and on charge for 12 hours. Isn't it supposed to be waterproof upto 50 feet? Mine broke on first water exposure. Please help.
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sophia
(@sophia45698870) reported
@FitbitSupport hello I need some help please. I have a Fitbit charge 3, I purchased it on 6.5.2020. For the past month the vibrating function has completely stopped working. I’ve researched what to do to resolve this and nothing has worked. Please advise.
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Ashley S
(@ashuhley123) reported
@Fitbit is actual trash
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Heather
(@Hwylie65) reported
@FitbitSupport given a Versa 3 for birthday last week. It keeps losing connection to Bluetooth and the versa controls won’t connect. I’ve tried shutting down and restarting, reset to factory settings and reinstalled twice. Help what can I do. calls or emails to Versa 3 not rec’d
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It's Just Reagan
(@Reagan2020) reported
Hey @fitbit @FitbitSupport my hooman is losing her steps when she walks me because her device isn't working right!!! Please help.
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Nick Adams - Relentlessly #ProJoe #FBR #JoeMO
(@Mackworth12) reported
@FitbitSupport C’mon? Really? It’s a terrible design. Traditional watch band should be the standard. Why reinvent the wheel with an incredibly clumsy band? Makes no sense.
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ʎɐW pɹɐɥɔıᴚ
(@rich_may) reported
@fitbit - Hi. Is there any update on fixing the issue on the app where the miles walked target only gets completed when you've walked a KM equivalent of miles (my target is 5miles but the indicator only completes at 8.05km). This has been talked about on the forums for a year now
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Mike Benkovich {coder : advocate}
(@benkotips) reported
Really pleased with @FitbitSupport, I had an issue with a new device and they've been super responsive. That's the way support should be!
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Hhesserr
(@hhesserr) reported
@Jenny24Wren @FitbitUK @FitbitSupport Same happened to me this morning Please notify me if u find a way ti fix it
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liljava
(@Liljava15) reported
@FitbitSupport customer since 2014 here. This week my Versa stopped counting accurate steps from my dash to my challenges by 10k steps. I contacted cs 2x. Was told it’s a known issues for over a year?? I do not use 3rd party app either. Help!
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EVES LH44 🔮
(@evenahguarts) reported
@FitbitSupport, I got a replacement pebble as my screen broke within warranty. Only problem I've got now is that all my previous data has been wiped from my account as I've replaced it. I have over a year's worth of data gone. Is there anyway to get this back? 🥴😩
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Sam
(@Bladesam1983) reported
@FitbitSupport another Fitbit, another problem. My Ionic is having issues. I’m pretty disappointed as I’m yet to have a Fitbit that has lasted much more than a year without something going wrong.
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Kreg Steppe
(@steppek) reported
Hey @FitbitSupport Why are Google Assistant routines not working any longer?
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chaos queen
(@_mormaid) reported
This is a bad feature n u should feel bad @fitbit, get rid of sleep credit scores and bring back gold icons when you hit your goals, the green UI is ugly 😠
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(((Karina 🖖🏼🫂💞)))
(@karinagw) reported
from
Azalea Park, Florida
@FitbitSupport I really wish that y'all would fix the reminders to move so that if we change the hours, it only counts moving forward and doesn't change the previous YEARS of records. It's really disheartening to see all the past little green stars we earned disappear.
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Batgirl Brie
(@BatgirlBrie) reported
Since ******* @fitbit likes to cram ads for new watches down my throat every time I open the app it must mean I should buy a new watch today
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Gail Kuhnlein
(@gailkuhnlein) reported
Do any other @fitbit wearers have pain in the arm they wear it on? I don't know why it took me so long to suspect this but I've had off and on bad/deep arm pain on my left side for years. Lately, pain's also in my wrist and hand. I'm taking it off to experiment!
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Marc-André
(@marcandrestudio) reported
@fitbit Are you down? Trying to register my new Charge 4 and always getting a 502 error. (cf @FitbitSupport)
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Luisa Ovando
(@luisaovando2) reported
@FitbitSupport Why Everytime that I need support I have to come here? Damn! This is getting worse.. ugh! This tracker is the worst device ever!
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rahul om arora
(@rahulomarora) reported
@fitbit My ionic is not recording steps, heart rate, sleep. I have reset but it didn’t help. Pls guide
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Hhesserr
(@hhesserr) reported
@FitbitSupport I did both its still not working
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ʎɐW pɹɐɥɔıᴚ
(@rich_may) reported
@FitbitSupport 2/2... I know that the main screen will show target complete if I walk 8.05 miles. It somehow translates 5 miles to 8.05km but keeps the units as miles so expects me to do 8.05 miles, not 8.05km. This shows on your forums as a common issue for at least a year.
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MissAnthrope
(@MissAnthropeDFW) reported
@FitbitSupport @i_deepakp Don't belive them, all @FitbitSupport does is send the same articles/"troubleshooting guides" over and over without actually ever fixing my issue and then blaming me for not using the device properly. #FitBitSucks
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Tracey Ratcliffe
(@thekeswickrats) reported
@FitbitSupport Ty for the response but as I said to Cust Serv originally & many others have complained before me, the Charge 3 does not adj. bright enough outside to be able to read the display. Has this problem been corrected? If I buy the Luxe, can I easily read the display in full sun?
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k
(@SadKyIes) reported
Imma get a bad ***** & imma wear her like a @fitbit
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Captain Haggerty
(@AngelaHaggerty) reported
I really think @fitbit could do with a "pushing pram" option on the exercise list because pushing a toddler around with shopping under the buggy is not the same as "walking" 💪🙌 @FitbitSupport