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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Barleymash
(@Barley_Mash) reported
@fitbit @FitbitSupport You need to fix the glitch that forces people to surrender their GPS data in order to use your app. Your app does NOT rely on GPS data. You're just data mining. Illegal. Unethical. FIX IT.
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Brad Friedman 😎 Digital Marketing Strategist
(@BradFriedman) reported
@FitbitSupport I already did all that. Now the message is that the system is down for maintenance. So, we're you truthful with me?
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Chris Howard
(@Howard139) reported
The customer service @FitbitSupport is appalling, fitbit less than 2yrs old won’t hold charge an their resolution to the problem is for me to buy a new Fitbit @ a 35% discount. #fitbitfail
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Andrew Lawrence
(@YellowAL) reported
@fitbit @FitbitSupport Is there an issue with the current charge 5 upgrade? My device is dead and the chat line help told me I’d get an email within 3 days (?!) - to help resolve this - After all the basic trouble shooting had not been successful … hmmm :( ?
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liv thinks 💡
(@liv_thinks) reported
Don’t get a @fitbit unless you want to waste time. I had my charge 4 replaced once because the gps broke and this one has broken AGAIN. Very frustrated with their customer service I’ve called 5 times for this issue and the call team has been unhelpful. Still waiting on an email.
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D Lo.
(@thedoreenster) reported
@FitbitSupport Can someone help? Chat was a waste. App suddenly does not work on cellular data, only wifi. This has never happened since owning my Versa in 2019. I've tried EVERYTHING; nothing has worked. Deleted app, reinstalled, updated. Nada.
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Ghassan Kabbara
(@gusskabbara) reported
@FitbitSupport I have been using Fitbit for a few years and one little issue I have is the display is hardly visible in the sun especially when I want to start an exercise such as swimming . I am unable to do so . Although the automatic detection works.
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Elmedin Jašić
(@JasicElmedin) reported
@FitbitSupport Is fitbit down? I don't see any updates at the moment 😒
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Jason Keller — #ImpeachDonaldAgain 🧡
(@orangejkel) reported
Other cool things that have happened as I’ve been living healthier: - Lost 45 pounds - Reduced body fat by 11 percentage points - Average resting heart rate down 12 bpm - VO2 max up about 6 mL/(kg-min) - back running 5Ks in under 30 minutes! Thanks @noom and @fitbit!
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Keelin Fitzgerald
(@KeelinFitzG) reported
@fitbitireland @FitbitSupport Your online support is SHOCKING. Got Fitbit Versa in Jan21 stopped working Sep21. Been dealing with online support since. NO help. Told returning to DHL station only option. None close to me. Asked them could I post it. No. Going in the bin now!!!
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Stacey Stewart
(@StaceyAStewart) reported
@FitbitSupport my step streak has gotten wiped and now says 5 days when it should say 120+. I've tried restarting the device, app & phone. Customer support was no help and said they can't fix it. Is there anything to be done? My daily data is all there
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Jen
(@jenconservation) reported
@FitbitSupport Any news on android app updates? Fitbit has been only syncing intermittently since the last update and I can see many people are the same from the reviews on Google play. Is there plans to fix this issue?
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Sachin Deshpande
(@sachin2606) reported
@FitbitSupport Model is fitbit charge 3. Display is not working.
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sheenu jain
(@sheenstastic) reported
@FitbitIN @FitbitSupport @fitbit pathetic sense product , poor response to query. My sense battery issue, sync issue . Followed all tips nothing is working. Plz replace the product
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Monica
(@MonicaM1983) reported
@FitbitSupport when is the deezer sync issue getting fixed? Deezer said 12 days ago that their partners would need to push their fix for the problem...it has not been fixed yet!
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David Lamondin
(@mondovid) reported
@fitbit terrible products. Don't work as advertised. Terrible customer service. Buy anything other than @fitbit
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cherrywilliams4
(@cherryw80889327) reported
@stu_rush @fitbit Washed the cars? My poor little Prius (Lacey) hasn't had a bath in many months. Plus I have to take her to a carwash. Ugh, I've come to realize everybody washes their cars during the weekend at the carwashes. Yay you Stu. A home wash is superior.
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Olga Ni Chaollai
(@orkel) reported
@FitbitSupport Have been trying to set up an inspire 2 yesterday and again today to no avail. The emails sent from you to verify our email address are taking hours to come. Is there an issue? They arrived during night and then said link had expired. Very frustrating. Can u help?
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Gaurav Aggarwal
(@Gaurav_08_1986) reported
@FitbitSupport I am having issue charging my versa.
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gagashead
(@gagashead) reported
@fitbit offers the worst customer service. My Versa 2 stopped working after < 2 yrs. They said they couldn't fix it & offered a discount. I lost the discount in my emails. When I asked for another one, they refused. I couldn't believe it. Ur not the only watch in town. #EPICFAIL
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oscar wilde’n out
(@maharajaz) reported
It’s shocking how bad @fitbit is. Like, everything - all the hardware, all the software - is just ******* garbage
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M. Omar Frazier
(@OMARSHINEZ) reported
from
Miami, Florida
@thedoreenster @fitbit Right. I never had that issue. But my Charge 4 is working now.
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sarah whitaker
(@sarahwh87274515) reported
@FitbitSupport My versa2 is not working, I was offered a discount and received a code which I used and a replacement was ordered, I received verification of that. Checked the order status and its cancelled why? the code cannot be used again so I cannot reorder.
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Brad Friedman 😎 Digital Marketing Strategist
(@BradFriedman) reported
@FitbitSupport When will fitbit be running again? I can't log in from my phone. "Trouble connecting to network."
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Thor Galle
(@th0rgall) reported
Lol, it's 8PM, I’m checking my Fitbit, and it still has a full-screen “Nice work!” notice from my 9AM workout that I’ve been too lazy too close all day. @Fitbit, putting no timeouts on screens is an endemic problem across the tracker UI.
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Trish
(@trishkall1) reported
@FitbitSupport the app is still having issues!! Called customer support and we restarted etc it began working but now not working again!
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D Lo.
(@thedoreenster) reported
@OMARSHINEZ @fitbit I had the same issue. It refuses to connect unless I'm on a wifi network. I did all the steps I found online and they tried telling me it was my data network, despite never having this issue in the last 2.5 years. Ridiculous.
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Baz Roberts
(@roberts_baz) reported
@FitbitSupport Hi, I wonder if you could help. My touch screen is unresponsive, it keeps resetting and the app is struggling to connect to it. I have tried all the reset tips and nothings working. I also have a fitbit clock face.
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JJ
(@JJJenniferJJ) reported
Hey @fitbit, I think y’all have a glitch. When I’m using my smart hula hoop you think I’m elliptical training and when I’m cycling you think I’m swimming. I can confirm I haven’t been near a body of water or an elliptical machine. What gives?? 🤔
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Trish
(@trishkall1) reported
@FitbitSupport I’ve been trying to sync and check challenges all morning and it says not syncing then it syncs then says I’m not online then the moron who I’m talking to doesn’t understand English so it’s impossible for me to get help