Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (46%)
-
Online Features (18%)
-
Errors (17%)
-
Website Down (10%)
-
Device Failure (6%)
-
Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Normand Vanessa
(@Geonessie) reported
@FitbitSupport hi my bpm tracker doesnt seems to Work anymore since yesterday and so does the sleep, respiratory, spo2 mesures... coule you help ? (Versa 2)
-
Anil R Karwa
(@karwa_anil) reported
@FitbitSupport Hello, I am using fitbit Charge 3 from the last 3 years and it started showing a glitch few months ago. But now it has stopped working entirely. Please guide me in what to do about the fitbit.
-
Carol grassie
(@GrassieCarol) reported
@FitbitSupport I had assumed that this would have been prioritised considering the trouble that I have been having getting this sorted.
-
Clara Masters
(@clarammasters) reported
@FitbitSupport Hello! I’ve tried all of the recommended fixes but my Fitbit Versa Lite is still showing the wrong time. How do I fix this?
-
𝕕𝕖𝕟𝕚𝕤𝕖 🌌
(@deniseeeeee_xo) reported
@fitbit used to have amazing customer service if an issue was happening with your device but boy has that changed. Wasting hours of my time weekly with their customer service because my device is having issues and not resolution is getting really frustrating. 😒😒
-
Adriana Freitas
(@adrianafreitas) reported
@FitbitSupport Is NOT a satellite problem - the photo next to it is from a device that was also on my Wrist at the same time... So the Satellite was not the Problem... I have proof they were working properly... BTW I worked w Location Based Services a big chunk of my career... no BS please
-
Neonetrambler
(@neonetrambler) reported
@Moeknows4 @Actifit_fitness @fitbit Great you have started! It's never too late. Unfortunately my mobile device started giving trouble but you know what I purchased this Fitbit using AFIT. No a single penny from my savings. Power of AFIT🚀🚀
-
Todd Ramirez
(@Todd_Ramirez) reported
After giving @fitbit several chances with various product that have died way too early through the years, I'm done with them. I'm now giving @Garmin a chance. Don't let me down like fitbit has!
-
Rimmel
(@John_Rimmel) reported
I went through two Fitbit Versa watches in 2 years. Both broken, and coincidently out of the 12 months warranty. That is the definition of a horrible product. Bottom line - Do not buy Fitbit! @FitbitSupport @fitbit
-
strangerbabble
(@strangerbabble) reported
@FitbitSupport I registered and set up a brand new Charge 4 yesterday that was supposed to have a 3 month free trial of premium but I’ve been billed. How do I fix this? Thanks.
-
Maleeka Jackson
(@sweetsmj73) reported
@FitbitSupport Hi, my fitbit versa 3 wouldn't let me go into the exercise option. So, I shutdown my versa 3. It won't comeback on. It comes on, shows the blue dots and goes back off, it keeps doing this, please help?
-
richard morgan
(@tricky974) reported
@fitbit supervisor Samantha thanks for not helping at all, or even trying to help
-
richard morgan
(@tricky974) reported
@FitbitSupport so another day and still no refund, no staff help at all
-
Rudra Chowdhury
(@prudent_invstor) reported
from
Kolkata, West Bengal
@FitbitSupport Team - I have been in touch with DM already. You are diverting me to the same policy document which clearly states 1Y of service for new devices. Help me understand why you can't repair a faulty device well within Warranty period (8months old) - in clear words please
-
Kelly Foster
(@kellew29) reported
@fitbit my Versa has started to change the time by itself a d taking ages to sync, I have followed all the steps online to unlink Bluetooth but now it won’t find it when reconnecting. Please can you help?
-
sandra
(@pooheadbridie) reported
@FitbitSupport My Fitbit won't sync to my phone. I have done everything it has said and it won't read on my Bluetooth. I have it 3 weeks and it has worked about 3times. What else can I do to fix
-
Luisa Ovando
(@luisaovando2) reported
@FitbitSupport is only me? Three watches and nothing! Wtf? Not even a week and it's not charging, the same issue as the last one.. UGH!!
-
Libby Webb
(@Lib_Webb) reported
@FitbitSupport I keep reading that you reply to emails within 24-48 hours. So why haven't I received a reply since Monday? 🤔 You'd have thought replacing a device with a broken strap would be fairly straightforward...
-
MummaShreeve
(@RachelCShreeve) reported
@FitbitSupport Still not working and now my 10,000 steps target achievement ticks are not working either!
-
Fat Boy Exercises! 🇪🇺🇬🇧🏳️🌈⚤
(@FatBoyExercises) reported
@FitbitSupport What issue!!! No issue was mentioned!!! Nor was it any other time you've responded to it over the past few months. It's an automated daily total sent using IFTTT. I've been using it for years!
-
lance gibbs
(@lancegibbs17) reported
@FitbitSupport took my fitbit off the charger this morning and the screen just keep flickering.. Not working at all
-
Lisa Coder
(@LPCoder) reported
@FitbitSupport your latest update has a crash problem. When in a group and you click on it to see the step rankings, it crashes.
-
Kathy Fitzgerald
(@kfitzy) reported
@FitbitSupport Help! My Charge 3 won’t synch. It’s been slow to synch over the past week, but now it utterly refuses. I’ve tried turning on and off Bluetooth as the forums have suggested.
-
Hope King
(@Hopester44) reported
@FitbitSupport I have tried calling for help but on hold too long. My Charge 3 has a blank screen. I have tried all the troubleshooting steps including changing the clock face and nothing works. How can I get help with this? Thank you.
-
Dave…
(@yeah_its_dave) reported
@FitbitSupport so why is my Charge 3 getting notifications for emails out of the blue? This just started today and I'd never set those notifications up in the app...and every time I go to disable them, they just keep resetting to enabled and buzzing me on every email. Please fix.
-
florencia sobrero
(@flosobrero) reported
@FitbitSupport Hello, my Fitbit versa 2 is broken, what can i do? I can change the screen?
-
dr.kush_vyas
(@drkushvyas1) reported
@FitbitSupport my fitbit charge 3 screen is dim Tried restarting and setting options, nothing works Please help
-
richard morgan
(@tricky974) reported
@fitbit how can so many customer advisors not help customers or advice
-
🐼
(@PandaMilk58) reported
@FitbitSupport Did that. Along with every other trouble shooting tip given from support.
-
HollyO
(@Hodobbs) reported
@FitbitSupport Hi, the problem is still happening.