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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Laurel Ann Kameleonalani Whitlock 🐊🌺🌈
(@twirlandswirl) reported
@FitbitSupport I got an update today and I was able to download the clock face I wanted! Still having trouble figuring a few things out, but that was the most pressing issue.
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Charlie Herbek
(@charlie_herbek) reported
@FitbitSupport absolutely unreliable, 30 min chat session for help just dropped off without resolution of poor charging and GPS. Help satisfaction at level 0
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JulsLive
(@JulsLive) reported
@FitbitSupport Continuing Case 39061471. Completed the suggested steps and Charge4 still not working. With it on the charger it displays "Download or update the Fitbit app to set up. 2020-12-30". Off the charger it won't display anything.
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Ryan Powell
(@jryanpowell) reported
@FitbitSupport I've not getting any help via the @fitbit support chat for a Family Account issue. Are you able to assist?
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Edhi Purnomo
(@EdhiPurnomo5) reported
@FitbitSupport hi fitbit, i used fitbit versa3, after update system, i can not connect apps fitbit with apps strava again. Pls help me
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Paula
(@Paula_Kaye) reported
@FitbitSupport is too helpful. I was hoping to need a new fitbit... but then they got my old one working again. Thanks for the help!
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nanda
(@nanda20615185) reported
@FitbitSupport I previously had my fitbit syncing with Noom. Syncing not occurring. Could u help
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Priscilla
(@PriscillaInPink) reported
@FitbitSupport My Versa Lite hasn't been syncing. My app is up to date, I've turned on/off Bluetooth, and it is charged. Help!
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Stephen
(@salred3) reported
@FitbitSupport the sleep score is why I got a device. Yet It’s worked only 25% of the nights. I googled it and saw this is a PERVASIVE issue over the last few years. I assumed it would be fixed by now - it isn’t. Any idea what the issue may be?
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Tori Moore
(@torimoori76) reported
@FitbitSupport aagghhh.. my fitbit app isn't working as it should. Is there a technical issue at the moment?
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Asnika Das
(@asnikadas) reported
@parkjames I am not able to use my @fitbit Versa lite. @FitbitSupport is not responding at all. I am sick and tired of watching YouTube videos on "how to fix Fitbit versa". It is not happening. you are advertising to wear Fitbit while sleeping....How how how. I am not able to use
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Franziska Sauer
(@FranziSa) reported
@FitbitSupport I deleted my charge 3 from the app since it wasn't synchronizing anymore. Now i can't match it again. I tried everything but it's not working. The app finds the watch, shows me the code and tries to match, but then nothing happens. What else could I do?
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Edhi Purnomo
(@EdhiPurnomo5) reported
@FitbitSupport hi fitbit, i am using fitbit versa3, before system update, my versa3 can connect apps fitbit with apps strava but after upgrade/update can not connect. Pls help me.
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Sal
(@Sal95590301) reported
@FitbitSupport why do I have no sleep score on my dashboard with my new inspire? How do I fix this?
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MrS
(@sootyboots) reported
@FitbitSupport I am having trouble synching with my phone it won’t pick up my versa 2 help
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Viewpoint Film
(@Viewpoint_Film) reported
@fitbit @FitbitSupport @FitbitUK YOU ARE A TERRIBLE COMPANY. I HAVE WAITED 3 MONTHS FOR A REPLACEMENT CHARGE 3 THAT DID NOT WORK OUT OF THE BOX AND YOU HAVE SENT BACK THE SAME UNIT WITH NO STRAP SO IT CAN’T BE WORN. SORT IT OUT NOW!!!!
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Nucoulous
(@GaetanPecheur) reported
I do not recommend all #Fitbit products. A few days before the warranty expires, the product breaks down. The one sent in replacement has problems after not even 4 months of perfect use and we cannot do anything because no longer under warranty. 👏 @fitbit @FitbitSupport
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Soo Eugene
(@sooeugene) reported
@FitbitSupport Hi there, I was in contact with someone from your end, but the communication has suddenly gone silent. The issue has yet to be resolved. Patiently waiting for your response. Thanks
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JulsLive
(@JulsLive) reported
@FitbitSupport This experience is getting irritating. When I connected with the new issue I was online w/ someone within a few min but now, trying to reconnect, putting my case # in the comments, I saw the position in line go from 8 down to 1 quickly but I held for over 20 mins.
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Asnika Das
(@asnikadas) reported
@DaleLampson I am sorry to say but your @FitbitSupport is not responding. I am not able to use my @fitbit Versa lite.i am sick and tired of writing to Fitbit support. I am in Mumbai,India. Is there any one who will able to help me
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franknolan
(@franknolan3) reported
from
Warrenpoint, Northern Ireland
@FitbitSupport my Fitbit click face is not working
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Rob de Turberville
(@rdet123) reported
@FitbitSupport Hello there. Have tried multiple re-sets to fix my Charge 3 blank screen without success. Have tried 8 second and 15 second button resets over the course of one hour.
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Michaela Davied
(@MGDavied) reported
Has anyone else's @fitbit watch (Charge 4, specifically) just completely stop syncing with their phone? I've tried everything I can to fix it, but I'm not getting any of my notifications or alarms.
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Priscilla
(@PriscillaInPink) reported
@FitbitSupport I have followed these directions and steps numerous times and not working. I deleted my Versa Lite from my Fit Bit account and now it will not re-pair AT ALL. I am so frustrated.
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Cassandra bartlett
(@othcassandra) reported
@FitbitSupport is there a known issue with your customers accessing their dashboard via the Fitbit login? Trying to figure out my plans based off the next badges I need however I get a notification that ‘user does not exist’.
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Megan Sarah
(@megansarae) reported
@FitbitSupport my mum ordered a Fitbit on 20th Dec and it still hasn’t arrived. I understand that Covid and Xmas probably makes processing time longer but the website says it hasn’t even been posted. Can you help pls!
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Tanveer Abbas
(@abbas1979) reported
@FitbitSupport hi I’m having trouble with my Fitbit not charging. I have tried cleaning the charge points and changing USB ports but no luck
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Dathlete
(@bigEton) reported
@fitbit I ordered a Fitbit for my wife as a Xmas present. Ordered online over 1 month ago and still hasn’t arrived. Fitbit tell me to chase the courier (their courier). So overall the online purchase and the customer service it’s very poor. I am saddened by the whole experience.
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Hope NC
(@hngamelue26) reported
@my777 @FitbitSupport My younger sister's did sane thing and even the replacement she got had same issue a few months after.. she has decided to switch to Samsung smart watch.. I might do the same
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Janell Harrell
(@jlashawnh) reported
@FitbitSupport my Versa Lite won't sync. I tried all the troubleshooting, now my versa is factory reset and won't even connect in the app or the Bluetooth at all. Its not even registering as a possible device on the Bluetooth. I've updated and tried everything! Help fix it!