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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle 💙
(@chellegall) reported
Help @FitbitSupport @fitbit My son’s strap has broken - within 10 weeks of starting to wear his Fitbit - help!
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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K Murray
(@BEESQUEAKS) reported
@FitbitSupport I was having black screen issues with my fitbit, bought a new fitbit to replce the 'broken' one, and it has the same issue ?? Is it a software issue, or what is going on ? Shame as I've had various fitbits for years, and they are usually so reliable.
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Hayley Davies
(@MrsP_to_be) reported
@Apple had my apple watch less than 2 months and the strap has gone green!! Don’t have this issue with @fitbit which I had for 5 years! Very disappointed!
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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kalvinder Singh Hayre 💛💙
(@hayrek1963) reported
@FitbitSupport why does my Fitbit charge 5 keep turning off randomly?? Why was it showing that I walked a million steps one of the days ?? Is there any thing we can do to fix these problems??
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Jessica
(@bayjb) reported
@FitbitSupport Hi there. I think the screen on my Charge 5 died. I’ve tried following some of the troubleshooting steps but need some extra help please.
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JavaDewd
(@javadewd) reported
So, honest question, if a company hooked you up to a @fitbit wrist device, slapped a body cam (with mic) on you, and other little gadgets (continuous glucose monitor, etc) and paid you universal basic income for your trouble, how much would you be worth as an IRL Tamagotchi?
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Low grade dog food 🏋️🐭. . . 🐰🕳️
(@carnivoremouse) reported
@madebygoogle @fitbit Fitbits are garbage. Just had another one die due to failure to sync.
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PJay❤️Ess❤️
(@gungirlnyc) reported
Ever since @Google bought @fitbit it turned to absolute GARBAGE. Not buying a new one every 9 months. Any recommendation for fitness trackers would be greatly appreciated!
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N Jamo
(@nevjamo) reported
@FitbitSupport Can’t reset my password, as when I click “send instructions” after putting my email address in, no email is received…tried this 6 times and no email….and yes, I’ve checked my junk! Then when I ask for a call, it says I have to sign in to get a call 🤯
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Paul
(@pcm_starwars) reported
@FitbitSupport is there an issue wity fitbit? My android app had log out and i cant seem to get back in after entering my fitbit accont all morning?
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Dan - Semh.co.uk
(@Semhlead) reported
@FitbitSupport @GSharks4NCL It's a vitality issue, not a Fitbit issue
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Pleasee extra help for me.
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kevin
(@KevBeirne) reported
@FitbitSupport my Fitbit just crashed, says it has zero battery despite being at 82% earlier today and now I have just lost all of my data for yesterday (July 12) which includes losing my 250+ day streak of 10k steps. Can you please help me
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Pearl Romero
(@SD_LeftHander) reported
@FitbitSupport Thank you for the link. I checked. My phone & OS are compatible but I still have a black screen on my Fitbit. I've tried multiple ways to fix it. So far nothing is working.
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monika
(@alternatehamlet) reported
@FitbitSupport I guess that's not entirely fair. The first several times, it was in warranty and you sent me a replacement original Sense and then it developed the same issue, and you denied it was a software error caused by trying to account for the 8' flight of stairs in my house.
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Carmen
(@portcitynative) reported
@fitbit @FitbitSupport When are you going to fix my streak? You made me sync to Google & took it away now I’m at 57 days & before that I was close to 600. You said you were aware of the issue & now you’ve stopped responding! Please fix it!
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lily
(@lilyanx3) reported
my fitbit stopped working for literally no reason and customer service had the audacity to say "we'll give you 35% off to buy a new device" or you can fix my less than 2 year old device??? it shouldn't stop working when i didn't even do anything to it. @FitbitSupport
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G.O.A.T.
(@grewal_gary) reported
@WestLoopTom @fitbit @FitbitSupport Common issue. Mine failed after exactly one year
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Brian May of edtwt🪐
(@Kathlee96728001) reported
@FitbitSupport The salt water won’t be an issue?
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Reality Chick
(@RealityChicks) reported
@fitbit it not working
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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lisa vann
(@lisajvann) reported
@FitbitSupport hi my fitbit charge 5 gas suddenly stopped recording my sleep data, us there anything I can try to fix this?
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kalvinder Singh Hayre 💛💙
(@hayrek1963) reported
@FitbitSupport Is the charger any better on the Fitbit charge 6 than the Fitbit charge 5 which is near impossible to use because any slight movement stops it from. Charging unlike the Fitbit charge 4 was more like a cradle #Fitbit #Google #Help
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turnsworldtoo
(@turnsworldtoo) reported
I’m finally giving up with @FitbitSupport. My Fitbit Charge5 fully charges but then will not turn on. It was still in warranty originally and was replaced but 7 months later the same issue. Every Fitbit watch seems to last no more than 2 years. Not acceptable. Garmin here I come!
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Pradeep Kumar Sahoo
(@Pradeepsah00) reported
@FitbitSupport No.1 defaulting company,I strongly believe. No support for any repair or damage happens. My sincere appeal not to opt for this worst product.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Please extra help for me.
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Ricky
(@CornishCracker) reported
@FitbitSupport Are you ever going to fix Aria Air scale not connecting to the app, multiple threads on your forum with this issue and it's still ongoing years later.
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Wagner Bertolini Junior (he/him)
(@wagnerbertolini) reported
@FitbitSupport are you going to solve this software problem that causes the Fitbit Charge/Luxe screen to go black until we put it on the charger, even when full of battery? Come on, guys! It happens to me, my mom's. It is not just my problem. Be serious about it. @madebygoogle