Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (60%)
• App Crashing (13%)
• Online Features (7%)
• Sign in (7%)
• Website Down (7%)
• Device Failure (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	2 months ago
Dillenburg	Errors	2 months ago
Paris	Website Down	2 months ago
Bigastro	Sign in	3 months ago
Gilbert	Online Features	3 months ago
Reutlingen	App Crashing	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mikko Tuomela (@mikkotuomela) reported 22 seconds ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Francisco Memoria (@FranciscoMemor) reported 3 minutes ago

  @FitbitSupport need some help please

• 
  mv (@lord_of_own) reported 4 minutes ago

  @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

• 
  John Cyrano's New Account (@John_Cyrano) reported 7 minutes ago

  @FitbitSupport the Google Health app is ugly and terrible. Is there any way to get the Fitbit app back?

• 
  See The Cinders Dance (@mckeg_r) reported 7 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  Rǝkha (@rekh01) reported 13 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  Constable Jones (@Dave25480117468) reported 14 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Dennis Lokey (@DennisLokey) reported 17 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 18 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Amanda (@FatTrashCat11) reported 18 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  Victoria Gleeson (@LadyGus) reported 20 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Proud Liberal NJ Momma 💙 (@Liberal2Core) reported 23 minutes ago

  @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

• 
  Stephanie McCrae (@smccrae13) reported 24 minutes ago

  @FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?

• 
  Beccybecster (@beccybecster) reported 26 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 28 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Constable Jones (@Dave25480117468) reported 29 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Danielle Hartley (@DanielleeH23) reported 30 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Cindy Marshall (@cmarshall1016) reported 30 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Simon Atherfold (@Grumpysworld1) reported 34 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Potkin Azarmehr (@potkazar) reported 34 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 38 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Beccybecster (@beccybecster) reported 39 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Khoa Huynh (@Khoa_Huynh) reported 40 minutes ago

  Is there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport

• 
  Shaun Thomas (@BonesMoses) reported 42 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  Khoa Huynh (@Khoa_Huynh) reported 54 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 55 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Rakesh R (@rakeshmoorthy) reported 55 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  jiminiowa (@jimmyd108) reported 56 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 56 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  J Silbert (@silby21) reported 59 minutes ago

  @FitbitSupport all my friends are gone! Is there a glitch?