Fitbit status: device issues and outage reports
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Device Failure (21%)
- Online Features (17%)
- Website Down (13%)
- Errors (13%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 7 days ago |
 St. Louis
|
Device Failure | 11 days ago |
 Grenoble
|
Device Failure | 13 days ago |
|
Paris
|
App Crashing | 15 days ago |
 Köln
|
Online Features | 17 days ago |
 Rotterdam
|
Errors | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Wheatley (@wheatley_martin) reported@Vitality_UK your app hasn't picked up activities from @fitbit since Tuesday. Is it just me or a general problem?
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Corey Mallia (@Cormal21) reported@FitbitSupport Is anything at all being done about the data syncing issue between fitbit and strava , will not automatically transfer data , and has been happening for 3 weeks
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RichF19.13 (@Rich13Fowler) reported@FitbitSupport I got the Google watch and received the free 6 months of premium Fitbit email. When I click to activate, it only gives me a monthly or annual sign on amount to choose from, no free 6 months. How do I fix this?
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Bob Francis (@bobfrancis33) reportedC’mon Fitbit- I sent my Ionic back months ago since it was on recall. I purchased a Sense w/the promise of the refund. It’s been almost 6 mos & no refund. I have called in at least 5-8 times & no results. Can somebody at Fitbit seeing this help? @FitbitSupport @fitbit
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Grimblepinch (@Grimblepinch) reported@fitbit Why make it so hard to buy a damn watch? You do not need to know my height and ****, it's a gift for someone. ffs. Custom lost.
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scott ferguson (@burstbaws) reported@FitbitSupport hi can you help me reset my device please.
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Jo larkin (@jolarkin2) reported@FitbitSupport after 2 months of trying to get my Fitbit fixed, I’ve had no support whatsoever-for anyone thinking of getting a Fitbit I would seriously look into the aftercare. I got offered a voucher for 35% off but got it a lot cheaper on Amazon! That’s their ‘fix’ 😡
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Dawn Freire (@DawnFreire) reported@FitbitSupport I need to file a warranty claim fir my versa 2. I used the return tool and my order # and billing zip code on my receipt is not being found. Please help.
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Ellen Heathcote (@ellenheathcote) reported@FitbitSupport @fitbit @FitbitUK 2) also, notifications do show when drag down from top of screen, but the watch is not buzzing when they are coming through or for phone calls, etc - same with husband's. Though it will buzz during exercise for heart rate zones and lap info, tips?
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Manish (@manishnf) reported@FitbitSupport Please help , getting this message "Data not cleared Sync & try again" on Fitbit Versa 2 , please help.
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iskandar iskandar (@is_0bw6969) reported@FitbitSupport I need help. My watch cant sync and instruct me to 'remove data'. How to do that?
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dave iseppi (@IseppiDave) reported@FitbitSupport You're kidding right? You win, I'm throwing this junk in the garbage and will find a new brand to work with. Thank you @fitbit for running such a stand up business.(I deal in sarcasm just so you're aware) you should be paying me to wear your product after this.
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dave iseppi (@IseppiDave) reported@fitbit Well still no answer from @fitbit, thank you for not helping me out I will not ever purchase any fitbit items of any kind. Very disappointed @fitbit, very poor service
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TM ekalF (@TEkalf) reported@FitbitSupport please sort out the Fitbit syncing issue and not able to delete alarms. Also when setting one alarm, it sets another one!!
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HurryupandVan (@Lindsey66927502) reported@FitbitSupport hi there my fitbit is not working again
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Sean 🇺🇸🇹🇹 (@seantrinis) reported@FitbitSupport I have had an issue with syncing to an android device ever since this happened, and your support team are not helpful. I would appreciate better support from @fitbit
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Rachel Todd (@RachelT65047063) reported@fitbit @FitbitSupport @FitbitUK shocking. 2 months after receiving a replacement , it has broken again. 4th one this year. Disgusting.
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Matt (@MattCarey8) reported@FitbitSupport hello. My Fitbit Charge 5 has been not working right today. Charged the battery to full, restarted on device and then while plugged in. Still having issue with the screen freezing, not tracking heart rate or steps properly. Any advice?
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Shalvi Kashyap (@ShalviKashyap8) reported@FitbitSupport chasing your support team since a week as need to replace faulty versa 2. Did not get any response. Need your help fixing this. @FitbitIN
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Teresa Ryan (@teresabeeryan) reported@thestevehallock @FitbitSupport Definitely an issue with syncing!! My 6mth old charge 5 stopped syncing 6days ago, did all the usual stuff to reboot and now my watch is 36hrs behind time wise and still won't sync!!!
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808Rookie (@CryptoRookie808) reported@FitbitSupport No error. When I tap add to cart it just refreshes page and nothing goes in the cart
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Caroline (@nickleback1709) reported@FitbitSupport hi, returned my fitbit to amazon for repair under warranty. I've had it back but not with the leather strap that I sent it off with and the heart rate sensor doesn't work properly. I can't find a way of speaking to amazon about it. can you help please?
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Adam khan (@adamadam4kr) reported@FitbitSupport There is some problem with my fitbit pairing. Kindly help.
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Edward Reilly (@EPR3) reported@fitbit I spoke with customer service on the phone for an hour. They were unable to resolve the issue. They will call me back in two days with a resolution after forwarding to a different office. I stand by my original belief that the Sense 2 is not worth a purchase.
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Teresa Ryan (@teresabeeryan) reported@FitbitSupport @thestevehallock You keep telling customers to do the same thing over and over and still no better. My belief is, it's a firmware problem, App needs checking from your side of things. Not the customers fault!!
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Edward Reilly (@EPR3) reported@fitbit Sense 2 is garbage. Calls don’t work (no volume); weather doesn’t sync; no Wi-Fi. Complete waste of money. Do not buy.
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gen z finally logging on to end ye’s career 🌎 (@reamscream) reported@Bundibugyo_ @fitbit They turned off comments bc they knew troglodytes like you can’t help themselves. Should “fat” people not have fitness goals? Does the notion of diverse body types being normalized in media make you that uncomfortable? All rhetorical btw, no one gives a **** about your opinion.
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bev davidson (@bevdavidson) reported@FitbitSupport what a shocking company and a terrible customer service. Wasting the customers time so that you can eek a few extra quid to bulk your profits. Your products are not fit for purpose and your ethics are questionable. You do not even comply with your own terms.
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jeanSL (@JeanLouisaJL) reported@fitbit Garbage though. It’s almost impossible to get it to charge.
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Jo. (@so_lovely_and_i) reported@FitbitSupport hi! I've been trying to get into the app and the website for nearly 12 hours and it says the server is down. Is this a known issue? Thank you!