Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (28%)
• App Crashing (28%)
• Errors (28%)
• Sign in (6%)
• Website Down (6%)
• Device Failure (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	1 month ago
Oldenburg	Sign in	1 month ago
Hamburg	App Crashing	1 month ago
Vincennes	Errors	1 month ago
Mainz	Errors	1 month ago
Le Mont-sur-Lausanne	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FINN JOAN (@Joan_techz) reported 7 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 7 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Front St. Finance (@luke4696) reported 11 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  Dennis Lokey (@DennisLokey) reported 12 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Kelli Bachman (@kabachman) reported 13 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  ⚔️Tala Smith⚔️ (@Tala_NoExcuses) reported 14 minutes ago

  @FitbitSupport I’m not paying for Fitbit premium to have Google garbage. Thanks so much for selling out. It looks like utter trash now. I will probably be canceling my paid subscription.

• 
  Rob Williams (@codeslubber) reported 14 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Potkin Azarmehr (@potkazar) reported 15 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Eneleak🍷 (@kaeleneak) reported 17 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 19 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Justin (@crossbosox) reported 21 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  David Klein (@DavidKlein719) reported 24 minutes ago

  @googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .

• 
  C-Dubya (@caw727) reported 27 minutes ago

  My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

• 
  POPs line (@Queen_PaulineD) reported 27 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 28 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  John Janis 🦞 (@johnjanis) reported 36 minutes ago

  @FitbitSupport The new Fitbit app is terrible. I woke up this morning to discover my Fitbit app was updated. My Fitbit is now useless. Bloated piece of software crap. Goodbye #Fitbit, #Google ruin what I bought from you. Normal people don't have hours to relearn your app.

• 
  Jake (@rugbyballs8) reported 38 minutes ago

  @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

• 
  Paul DeKraker (@DeKrakhead) reported 40 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Jessica Young (@Jessicayoung_99) reported 48 minutes ago

  @clevermonkey93 @FitbitSupport I’m having the same issue with mine

• 
  Barry Weis (@bdweis) reported 50 minutes ago

  Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 50 minutes ago

  @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

• 
  Crystal (@CryssyJ824) reported 50 minutes ago

  @mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.

• 
  jiminiowa (@jimmyd108) reported 50 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Charlie Fenton (@CharlieFenton2) reported 51 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Jemma Jonathan (@jemmajon) reported 52 minutes ago

  @googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 53 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Charlotte Anderson (@char_anderson94) reported 56 minutes ago

  @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

• 
  Evin Lamar (@SocialMediaEvin) reported 59 minutes ago

  There are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 59 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Robert Tarbuck (@bobbybrum) reported 60 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can