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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Rubin
(@donnacansing) reported
@FitbitSupport my Fitbit Charge 3 just reset itself. It now thinks it’s a new day!! Help!
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José M. Giménez
(@Chemi2g) reported
@FitbitSupport Hi! I bought a Fitbit Charge 4 on 2021-02-08. The band started breaking. I tried to file a claim but I got a "You don’t have an in-warranty device associated with your account". I live in Europe so my warranty should be 2 years. Is there any way to fix this?
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Vikki Jayne Birch at 🏘🇺🇦
(@VikkiJayne80) reported
@FitbitSupport Messaged you. Still not working.
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Christopher P. Hood
(@HoodCP) reported
@FitbitSupport There was no issue with buildings or anything else, it's just a poor device. Have spotted a small discrepancy on 3 mile runs, but with a 13 mile run, the difference is huge.
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E
(@_cahhhhhh_) reported
@ChessaPituk @fitbit @FitbitSupport 3 weeks and seems like nobody received the refund yet. Slow refund process by a big company.
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Ben
(@systemconflict) reported
@AnaVK @FitbitSupport I’ve had the same issue and I’ve just sussed it… you need to put your email address in twice, where it is, and in the ‘box’ that isn’t obvious above
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mustistylez
(@mustistylezz) reported
@FitbitSupport how do I fix a broken versa3 screen? Where can I get support from fitbit. Thanks
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Caggie
(@caggiesrambles) reported
@FitbitUK @FitbitSupport My under a year old versa 2 no longer charges. Your website is impossible to get support on! Please help
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JLB2020
(@JLB20203) reported
@FitbitSupport @RedRosete @fitbitsupport is terrible with thier service
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Nilesh
(@nilu9484) reported
@fitbit fitbit I have purchased the fitbit versa in 2019 from Amazon.they have delivered the product of fitbit US.and now there is issue in touch screen and fitbit India is not supporting or giving service in India to me. Kindly help me to repair my fitbit.
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AJ
(@nyiiva) reported
@jasonband2019 @FitbitSupport We need to look into a class action lawsuit. I did a search on "fitbit screen popped out" and you will see pages and pages of people having the same issue. 35% off..umm yeah like I'm really going to drop another $200 after the initial $300. They know its a defect on their end!
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JLB2020
(@JLB20203) reported
@queenlori99 @fitbit They don't care, they have terrible support and don't back up technical issues with their products
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Ouissal
(@0uissal) reported
@FitbitSupport It's impossible to get support on your website, it keeps redirecting to an error page. I'm having issues with my tracker's heart rate sensor being quite inaccurate especially while walking/exercising and recording heart rate sometimes even when it is not worn.
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Nevermind just saw that I did 27 more floors in 2 hours even if I didn't even go to one set of stairs lol that's such a big issue!!
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GayleSchrierSmith,MD
(@MDPartner) reported
Dear @FitBit, you’re beginning to lose my loyalty. We met at your @TEDMed launch (plz don’t make me number the years…) but the business model is abandoning me. #help
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zoeSLT
(@zo_slt) reported
@FitbitSupport hello, I seem to be having issues with my Fitbit Versa2. When I go on a bike ride, it isn’t connecting to my phone’s GPS and says “connecting” all the time. I have location switched on always. Please can you help as I like to track route and distance cycled? Thanks
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joyce marnie
(@joycemarnie) reported
@FitbitSupport Hi decided to give Alta HR another try getting so frustrating as it just stops working. Reset numerous times first it wouldn’t charge now with full battery it’s stopped recording steps. Help please
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Lesley-Anne
(@LARumblex) reported
@FitbitSupport are you currently down for maintenance? I can't get logged in as it's timing out and when I try to set up a new account it says you're down for maintenance. I've just purchased a new fitbit today as my last one was faulty and cannot be bothered with the hassle. TY
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(((Encouragement Badger)))
(@Shoegnome) reported
@fitbit says I walked about 1,000 miles in the past 6 months. Not bad. #wherehaveyouwalkedtoday
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zoeSLT
(@zo_slt) reported
@FitbitSupport Hi, thanks for your help. Unfortunately non of the advice appears to resolve the issue
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I Stand with Ukraine 🇺🇦
(@Hawke7081) reported
@FitbitSupport I stopped wearing my ionic due to recall. I used my 40% of discounts to buy a charge 5. Paid for expedited service. Charge arrived late. Won't charge. Tried troubleshooting, no good. Stop I can't wear my ionic AND you sent a broken device.
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Dushyant Karwa
(@dushy_karwa) reported
@fitbit @FitbitSupport @FitbitIN just bought charge 5. I thought you guys were the pioneers in fitness trackers but what a let down! The tracker counts steps even when I'm on a bike! A flagship product and such a basic thing you got it wrong?!
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allan
(@ahber58) reported
@FitbitSupport Still haven’t received a response. Why can’t you find a competent support rep to fix my issue?
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JLB2020
(@JLB20203) reported
@FitbitSupport @nick_declue wow more proof of poor customer experience, this company does not care
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Nilesh
(@nilu9484) reported
@fitbit I have purchased the fitbit versa in 2019 from Amazon.they have delivered the product of fitbit US.and now there is issue in touch screen and fitbit India is not supporting or giving service in India to me. Kindly help me to repair my versa.
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JLB2020
(@JLB20203) reported
@DJuggath @fitbit agreed, they are terrible, I have had fitbit since 2013... 9 years and 1 terrible customer experience with a broken charge 3 and they lost a customer based on thier response. my money will go elsewhere.
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Dushyant Karwa
(@dushy_karwa) reported
@fitbit just bought charge 5. I thought you guys were the pioneers in fitness trackers but what a let down! The tracker counts steps even when I'm on a bike! A flagship product and such a basic thing you got it wrong?!
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Rakesh Sharma
(@raxy) reported
from
Jaipur, State of Rājasthān
@BigLadMd @fitbit @FitbitSupport Yes this is what exactly happened just a minute ago, the wasted my te is asking various details and finally saying we can't do anything, hilarious when they say we want to help but we can't bs
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Brett Jonas
(@BrettJonasWerst) reported
@FitbitSupport my grandma gifted me a Charge 4 a few months ago... The part that holds the band on snapped off in my sleep last night. Help! See previous tweet for a picture.
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THFC-Leggendario
(@RodBartram) reported
@FitbitSupport hi, wonder if you can help, I got my versa 2 in October and everything has been fine, however all of a sudden the screen has completely gone? I see lines when I press the side button?