Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 10, 2:30 PM GMT+5:30	0	0
May 10, 2:50 PM GMT+5:30	0	0
May 10, 3:10 PM GMT+5:30	0	0
May 10, 3:30 PM GMT+5:30	0	0
May 10, 3:50 PM GMT+5:30	0	0
May 10, 4:10 PM GMT+5:30	0	0
May 10, 4:30 PM GMT+5:30	0	0
May 10, 4:50 PM GMT+5:30	0	0
May 10, 5:10 PM GMT+5:30	0	0
May 10, 5:30 PM GMT+5:30	0	0
May 10, 5:50 PM GMT+5:30	0	0
May 10, 6:10 PM GMT+5:30	0	0
May 10, 6:30 PM GMT+5:30	0	0
May 10, 6:50 PM GMT+5:30	0	0
May 10, 7:10 PM GMT+5:30	0	0
May 10, 7:30 PM GMT+5:30	0	0
May 10, 7:50 PM GMT+5:30	0	0
May 10, 8:10 PM GMT+5:30	0	0
May 10, 8:30 PM GMT+5:30	0	0
May 10, 8:50 PM GMT+5:30	0	0
May 10, 9:10 PM GMT+5:30	0	0
May 10, 9:30 PM GMT+5:30	0	0
May 10, 9:50 PM GMT+5:30	0	0
May 10, 10:10 PM GMT+5:30	0	0
May 10, 10:30 PM GMT+5:30	0	0
May 10, 10:50 PM GMT+5:30	0	0
May 10, 11:10 PM GMT+5:30	0	0
May 10, 11:30 PM GMT+5:30	0	0
May 10, 11:50 PM GMT+5:30	0	0
May 11, 12:10 AM GMT+5:30	0	0
May 11, 12:30 AM GMT+5:30	0	0
May 11, 12:50 AM GMT+5:30	0	0
May 11, 1:10 AM GMT+5:30	0	0
May 11, 1:30 AM GMT+5:30	0	0
May 11, 1:50 AM GMT+5:30	0	0
May 11, 2:10 AM GMT+5:30	0	0
May 11, 2:30 AM GMT+5:30	0	0
May 11, 2:50 AM GMT+5:30	0	0
May 11, 3:10 AM GMT+5:30	0	0
May 11, 3:30 AM GMT+5:30	0	0
May 11, 3:50 AM GMT+5:30	0	0
May 11, 4:10 AM GMT+5:30	0	0
May 11, 4:30 AM GMT+5:30	0	0
May 11, 4:50 AM GMT+5:30	0	0
May 11, 5:10 AM GMT+5:30	0	0
May 11, 5:30 AM GMT+5:30	0	0
May 11, 5:50 AM GMT+5:30	0	0
May 11, 6:10 AM GMT+5:30	0	0
May 11, 6:30 AM GMT+5:30	0	0
May 11, 6:50 AM GMT+5:30	0	0
May 11, 7:10 AM GMT+5:30	0	0
May 11, 7:30 AM GMT+5:30	0	0
May 11, 7:50 AM GMT+5:30	0	0
May 11, 8:10 AM GMT+5:30	0	0
May 11, 8:30 AM GMT+5:30	0	0
May 11, 8:50 AM GMT+5:30	0	0
May 11, 9:10 AM GMT+5:30	0	0
May 11, 9:30 AM GMT+5:30	0	0
May 11, 9:50 AM GMT+5:30	0	0
May 11, 10:10 AM GMT+5:30	0	0
May 11, 10:30 AM GMT+5:30	0	0
May 11, 10:50 AM GMT+5:30	0	0
May 11, 11:10 AM GMT+5:30	0	0
May 11, 11:30 AM GMT+5:30	0	0
May 11, 11:50 AM GMT+5:30	0	0
May 11, 12:10 PM GMT+5:30	0	0
May 11, 12:30 PM GMT+5:30	0	0
May 11, 12:50 PM GMT+5:30	0	0
May 11, 1:10 PM GMT+5:30	0	0
May 11, 1:30 PM GMT+5:30	0	0
May 11, 1:50 PM GMT+5:30	0	0
May 11, 2:10 PM GMT+5:30	0	0
May 11, 2:30 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (28%)
Errors (25%)
Device Failure (22%)
Online Features (13%)
Sign in (9%)
Website Down (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	15 days ago
Gilbert	Online Features	15 days ago
Reutlingen	App Crashing	16 days ago
Bangor	Device Failure	16 days ago
Charlotte	Errors	18 days ago
Tucson	Errors	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Rico McCoy (@_CoachMcCoy_) reported 6 minutes ago
@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
Simon Atherfold (@Grumpysworld1) reported 6 minutes ago
@FitbitSupport It won't let me send a private message. I just want some help please?
John OConnor (@jeoconnor56) reported 7 minutes ago
@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
Professor Lycan (@ProfessorLycan) reported 7 minutes ago
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
DeinGesicht 🍳 (@Cavalcadewhimsy) reported 7 minutes ago
@FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.
Selim Oz (@selim_oz) reported 8 minutes ago
@FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
Jason (@megabyte682) reported 8 minutes ago
.@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.
Mikko Tuomela (@mikkotuomela) reported 9 minutes ago
@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
Plan 9 From Outer Space (@edwoodplan9) reported 10 minutes ago
@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
Brad Newman (@bradmnewman) reported 11 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
Shaun Thomas (@BonesMoses) reported 16 minutes ago
I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?
Paul DeKraker (@DeKrakhead) reported 16 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 17 minutes ago
Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
jiminiowa (@jimmyd108) reported 20 minutes ago
@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
Danielle Hartley (@DanielleeH23) reported 21 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
Aden (@anaden2023) reported 29 minutes ago
@WazT555 They are trash go with something else @FitbitSupport
Timothy Columbus SR (@TimCoSrColumbus) reported 31 minutes ago
@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.
Peter Besenovsky (@Besenovsky) reported 37 minutes ago
@FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?
rachel mackinnon (@rachelmackinno2) reported 38 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
temoc (@temaska_) reported 39 minutes ago
@FitbitSupport this didn't help
Danielle Gillieron (@DanielleGillie5) reported 39 minutes ago
@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
Beccybecster (@beccybecster) reported 41 minutes ago
@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
Jason (@megabyte682) reported 43 minutes ago
and again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.
GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 44 minutes ago
@FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(
Kelli Bachman (@kabachman) reported 45 minutes ago
My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
Christine McDonald (@Clubby_R8) reported 47 minutes ago from Gold Coast, Queensland
Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport
Zoe (@Zoeee91) reported 50 minutes ago
I am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev
𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 50 minutes ago
@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 55 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
Simon Atherfold (@Grumpysworld1) reported 58 minutes ago
@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.