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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Melly
(@squoctobird) reported
@FitbitSupport The problem corrected itself overnight. Thanks.
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Jo Buchanan
(@JoBucha30264134) reported
@FitbitSupport how long is acceptable to wait for an escalated issue response?
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Ugh
(@Dawn1900) reported
@FitbitSupport Thanks @FitbitSupport ! Your suggestion helped me fix my problem.
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Mae
(@MaeRiya21) reported
@fitbit - I reached out about the screen display failure on my charge 3 and was told my device is now “out of warranty” despite the fact that I’ve had ongoing issues since the first month of use and Fitbit didn’t acknowledge the underlying issue.
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Instramental1
(@petermayall52) reported
@nod_imbortad @FitbitSupport That's not a very nice way to start with a problem,Whatever your problem is I'm sure there's someone here that can and will help. I am new to 'Fitbit' having tried a few of the others. I had a problem and I was helped. I later found could be solved on the net.
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Gilles Gravier 🇨🇵🇨🇭
(@gravax) reported
@FitbitSupport the battery on my Versa 2 (bought in August 2020, so about a year and a half ago) is failing. When it used to stay charged for 4 to 5 days, it's now only 2 to 3 days, with a very unlinear discharge pattern. What can I do? Already done full charge cycles. No help.
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Alek Urosevic
(@screamifyacan) reported
@fitbit your registration form for refunds is broken. Please can you help me?
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Mae
(@MaeRiya21) reported
@FitbitSupport @fitbit If Fitbit had requested the device for inspection during the warranty period. I wouldn’t be sitting here with a broken device when it’s only 1.5 yrs old and outside of it’s warranty period
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Mae
(@MaeRiya21) reported
@FitbitSupport @fitbit Also, that response was besides the point. I take issue with the fact that I raised the issue of my screen display multiple times DURING the warranty period but Fitbit did nothing to trend and address the underlying concern.
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Kamaboko Gonpachirou
(@ennaojt) reported
@FitbitSupport I've been telling over and over again that there are 2 discount codes provided. And the promo bar only allows for 1 discount code to be applied. Understand the problem before responding with generic responses. Solve the problem.
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WTFTheyThinking
(@WTFTheyThinking) reported
Trying to register for the @fitbit recall. What is this sedgwick login? Not enabling cookies for some **** site that I know nothing about.
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kathy heel board
(@kathyheel) reported
@FitbitSupport hi the blood oxygenation isn't working on my versa 3, I've reset it turned it on off downloaded the o2 clock face . It was working when I first had it now its not working for the past 5 days, and I don't see any red sensors anymore. Thank yiu
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Peter Dunsdon
(@mysocalledsocks) reported
@FitbitSupport Hi! I have been affected by the Ionic recall. I have just registered to get my discount code, but when I enter it in the discount store it says the code has already been used. Can you help?
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Nigel Simpson 🔴⚪🔴 💙
(@S1mpson) reported
from
Durham, England
@FitbitSupport Is this issue causing a lot of phones to lock up.... It has been doing it for a few weeks on my android... I keep getting message and if I choose wait from the options it allows me straight back in ... Until the next lock up 1 minute later
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Maggie
(@maggiemp11) reported
@FitbitSupport I can't get the online chat to work on your website, so I sent some DMs explaining an issue I've been having
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Zach Silverman 🇺🇦
(@zsilvs303) reported
@fitbit customer service is absolute garbage
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Amy
(@amkb12) reported
@FitbitSupport had to manually log some exercise today and since then my steps sync, but then revert back to the previous number. Have tried ALL suggested fixes, still not working. Some help would be great.
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Abhyuday
(@abhyudaygurram) reported
@FitbitSupport, please fix the silent alarm duration. It’s way too short for many to wake-up!! #fitbitsilentalarm
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Brooke Oberwetter
(@brookeOB1) reported
@DeannaKathleen @fitbit @FitbitSupport Did this get solved? Having the same issue after the time switch.
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Instramental1
(@petermayall52) reported
@Maysoonandmimi @FitbitSupport Check Any search engine, Pose your problem and you'll find an answer.
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Νεπωκράτης | Nepocrates
(@nepo70s) reported
@FitbitSupport May I ask about my order of new Fitbit Sense that I’ve ordered on Saturday. But I heard about Shenzhen lock down. I want to know if there any problems could cause this shipment to be late? (I live in Thailand)
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Ivan Juwono
(@V4n5) reported
@FitbitSupport I am sending you a DM regarding false charged for trial premium membership. Please respond my DM as I dont know where else I can address this issue. I live in Canada.
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Melly
(@squoctobird) reported
@FitbitSupport please help, I have tried everything.
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Dave Nichols - Vaccinated & Boosted
(@disaster_dave) reported
Great service from @FitbitSupport (NOT) reading from scripts instead telling it was a known issue. Idiots
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Maryam ♡
(@violetsofagb) reported
@FitbitSupport Hi! My fitbit versa 2 is repeatedly disconnecting from my iphone. i have restarted both my phone and fitbit, uninstalled/reinstalled the app and disconnected/connected bluetooth multiple times. please help!
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themainapp
(@themainapp) reported
@fitbit @FitbitSupport why can’t your company ever fix their software to work properly when the time changes. Always have issues with charge devices when time changes.
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Kamaboko Gonpachirou
(@ennaojt) reported
@FitbitSupport Hi, discount for Ionic recall has 2 codes separate for devices and accessories. In the email, it says that we have to use all in one transaction. Promo code bar only allows one code to be used. I dm-ed already as well. Pls help. Tq.
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Prasad Routray
(@debunu) reported
@FitbitSupport can u help in replacing my watch band. Its broken and one is struggling to find any help .. I can be reached on 9686805400
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Lynda Shrager, OTR, MSW, CAPS
(@LyndaShrager) reported
@FitbitSupport I have the charge five and when I get a text or call I can see it if I scroll through to find notifications on the device but I get no vibration and it doesn’t come across in real time. I have tried all of the troubleshooting for syncing. Help!
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Dave Nichols - Vaccinated & Boosted
(@disaster_dave) reported
So my @Fitbit won't update, and Tech? Support had me jump through all the hoops we all know: Hard restart Turn Blue tooth off and on Re install and then I get this "Thanks for your efforts. We’re aware of this issue, but may not be able to provide a fix in the near future."