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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ony M
(@Ony_GoodSoul) reported
Not really impressed with @fitbit Luxe. Horrible battery life (if not the worst in its latest lineup) and not as easy-to-use with too many function control on a tiny screen.
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srinivasvv
(@srinivasvamsi2) reported
@FitbitSupport disappointed with the poor customer service. Charge 3 screen stops responding and I am being told there is no way out by your customer service!
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Prof Counseling Svs
(@Fitsimones) reported
@fitbit Oh boy another subscription hard to cancel#sent watch back months ago# Cant reach anyone and when try to cancel says error occurs#still being charged
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Tony DeRiso
(@TonyCDeRiso) reported
Don't buy the @fitbit charge 5. The tracker doesn't track appropriately and actually deletes steps. Worst tracker watch. Highly recommend everyone to stay away from a tracker watch that deletes steps.
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☆ ℓα∂у αмєвα ☆
(@LadyAmeba_isOLD) reported
If you want to know what bad customer service is, contact @FitbitSupport for an issue that's going on since March & spend 2 weeks emailing back and for with 0 results. #fitbit #sense3 is not working & they can't change the script. #useless
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Jasmine
(@Simply_MJP) reported
What's up with this @fitbit app🤔....why is it not working?
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Samuel Verbruggen
(@wittachew) reported
Is there a backend problem @fitbit? The app logged me out and does not accept a valid #password. When I go through password reset procedure it does a valid reset. When I then try to log in: no go. I repeated the previous steps in a superset of 3.
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The Dude
(@Y0uD0ntMatter) reported
@FitbitSupport @BDumele Ohhh you know your product is garbage.
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Christopher Johnstone
(@ScottishBoy23) reported
@FitbitSupport is there an issue with the app my versa 3 wont sync and ive tried all of the steps from the online help page
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Mrs #FreeNessie
(@AyrDelighted) reported
@FitbitSupport @robots_windows I'm getting the same. Wider issue?
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The Dude
(@Y0uD0ntMatter) reported
@FitbitSupport @Padraig1991 Translation: you’re incompetent. Unfit. You sell **** for a living.
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Kathryn W.
(@katwhit921) reported
@FitbitSupport is fitbit down right now? Nothing displays in the app.
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Murphy
(@bmurphy13) reported
from
Minneapolis, Minnesota
@fitbit @FitbitSupport my Fitbit Ionic stopped working. I constantly get just the Fitbit logo displayed on the screen. I tried everything and ended up calling support. And guess what - worst support ever. Got hung up on 3 times. Don't buy a Fitbit
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Patricia Agudow
(@ThePatAgudow) reported
@FitbitSupport hi. Jut got a SG21+ phone and now Fitbit is not syncing with My Fitness Pal. Not sending my steps to MFP or Fitbit not picking up food logged for Fitbit dashboard. Any help here? What can I do?
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Tails 🇺🇸🏳️🌈 💉💉💉
(@tailsgmxcouk) reported
@alphaINTEL I was wondering why I got a @Google 404 error when viewing gallery on my @fitbit app. Thanks for the information. 👍
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Subbu Param
(@subbuparam) reported
@FitbitSupport is there an issue with the Fitbit app/server It's not syncing and the issue is not on my end for sure.
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Mimcee
(@mimcee) reported
@FitbitSupport @parkjames My issue is with your tracker itself giving me a rash that until now is giving me issues! I have already sent you pictures and a vid of my rash burn! Until now it gives me an uncontrollable itch! I had to go to a doctor to get it treated and medicated!
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Samuel Verbruggen
(@wittachew) reported
@FitbitSupport: is there a #fitbit backend problem? The app logged me out and does not accept a valid #password. When I go through password reset procedure it does a valid reset. When I then try to log in: no go. I repeated the previous steps in a superset of 3.
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Laura J
(@LJames2722) reported
@FitbitSupport @robots_windows I had the same problem all day too, but logging out and back in worked! Thanks!
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FreeMind
(@_Free_Mind_) reported
@fitbit I've just experienced some of the worst customer service I've ever experienced in my life - wasting days of my time - after receiving a product which didn't function from day 1....
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Buffy Saint Marie
(@smhbuffy) reported
@fitbit Too bad your product doesn’t last more than 1 yr! And the best that support can do is offer a long tome loyal customer 35% off a new product. I’ll just buy another brand for a tracker- garmin or Apple Watch. Extremely disappointed in the lack of customer service.
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Peter Sing
(@PeterSing64) reported
@FitbitSupport Website is down; App is not working. Any info or updates to share?
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Kathryn W.
(@katwhit921) reported
@FitbitSupport Thanks! I followed your suggestion and the problem is now resolved, was the Google cloud outage to blame?
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Candy Nyangoya
(@CandyNyangoya) reported
@_Free_Mind_ @fitbit Fitbit is the worst really.
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The Dude
(@Y0uD0ntMatter) reported
Hey!!! @fitbit How are you still in business? I got a Fitbit and it is absolute garbage. It hardly ever works like it should. I got a code to get it for free. If I paid money I’d have your ***. You should be ashamed and BANKRUPT!!!
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FreeMind
(@_Free_Mind_) reported
@fitbit ... given poor and frankly rude advice (at times) from people who didn't have a full grasp of English. Being told I would hear from support within 72 hrs but hearing absolutely nothing for a week....
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Mrs #FreeNessie
(@AyrDelighted) reported
@FitbitSupport @robots_windows The fix did work though, thanks 👍
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🍃 charlotte 🍃
(@newheaf) reported
@FitbitSupport Why is your Live Chat function constantly broken? I've been trying to get help for an hour to no avail.
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FreeMind
(@_Free_Mind_) reported
@CandyNyangoya @fitbit Have you had the same issue/s?
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The Dude
(@Y0uD0ntMatter) reported
@compscilaw @fitbit Gave mine to my son as a toy. They are garbage