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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (16%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olympia |
Online Features | |
| Parkland |
Errors | |
| Lexington |
Device Failure | |
 Landau in der Pfalz |
App Crashing | |
| Alexandria |
App Crashing | |
| Wausau |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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The Dove
(@dmaharajh10) reported
@fitbit @FitbitSupport Why is it that every one of my Fitbit devices from this loyal customer for over 5+years, conveniently seems to stop functioning in some capacity right after the formal warranty (1yr) expires? Customer support has been a terrible experience everytime too.
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Caroline Visscher
(@caro_visscher) reported
@fitbit Hi fitbit, since fitbit coach shut down, I can't play spotify during a fitbit workout: the volume doesn't decrease when the workout audio is playing. How do I solve this?
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MCasha
(@MCasha30118434) reported
@FitbitSupport @fitbit clip broke off from face of fitbit and cannot secure band to unit. HELP!
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Timo Klabbers
(@timoklabbers) reported
Really bad service from @fitbit (@FitbitSupport) as my Fitbit broke just after the warranty, they gave a code for some discount. The code doesn't work on the expensive products, because they are 20 dollars in sale. My code goves more discount, but their system doesn't understand.
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Lady_iz
(@Ladyiz7) reported
@FitbitSupport That's of zero actually help. I've had a fit bit for years because of my heart. I'm already doing the proper care. I'll just buy a non silicone band not not from you like I've had to do im the past because your bands have always been uncomfortable.
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Sara Harris
(@sweelips) reported
@FitbitSupport help!When I try to connect my Versa 2 through the app it asks me to put in the 4 digit code displaying on the watch but my watch only shows "unlock with your phone" in red! I’ve somehow also removed my versa 2 from the app!
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Jeff Mitton
(@mitton_jeff) reported
@FitbitSupport my Charge 4 quit telling me you are gaining zone minutes and also no longer says you’ve completed every hour nicely done Please help? TIA!
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Jason Flynn
(@jasonflynn999) reported
@FitbitSupport please can you confirm why the sleep data isn't consistently applying a score and stages data on daily basis when I record everyday. Known problem?
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Barrykj 🇮🇪 🇾🇪🔰
(@barrykj1984) reported
Hi @FitbitSupport Im getting error 1 on pearing devices on my Charge 3, any help on how to fix this?
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John
(@John85160207) reported
@FitbitSupport please help you product will not send me a password reset, you product will not accept my password that is correct and I can not contact you because you want me to log in - I cannot……….
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تركي العتيبي
(@aisforandy_as) reported
@fitbit Please just fix the sync issue that has been broken since last update. There's no way I'll be upgrading as I haven't been able to use my watch properly in weeks.
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jon williams
(@jon16923) reported
@FitbitSupport my watch will not charge but my pc keeps making a sound when I plug the USB in any help please
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Murda
(@MissMurda954) reported
@pratitimajumdar @FitbitSupport @fitbit They have no regard for their customers... they send you a refurbished device if you're still under warranty and say to hell with you after. If your device is 2 yrs old they won't help you at all
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PAUL
(@PAUL10072199) reported
@fitbit Am having trouble with my sense which is not even a year old won't stay connected cannot set up properlt
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Nirakar Sethy
(@iamNirakarSethy) reported
Everyone on EARTH.. Never buy @fitbit watches. Waste of money.... no help... I REGRET ...
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Brid Dervan
(@DervanBrid) reported
@FitbitSupport Hi hope you can help me. I tried connecting my Versa 2 to my new phone but it keeps asking to connect charger even though it is on charge. I cannot connect to bluetooth.
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Luke Jarmyn
(@LJarmynPte) reported
@FitbitSupport @FitbitUK My Ionic went dead y'day, this morning it is 4 hours behind real time and when I go to sync it, it doesn't load. I restarted it, it went backwards by a few minutes and still won't sync. I messaged Fitbit support through the website but no response. HELP!
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andywexford
(@andywexford1) reported
@FitbitSupport I've done all of this and more in the 18 months since I first informed you of the issue. You've done nothing to sort the problem out. Why?
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missy
(@Natalie_LiaSan) reported
@FitbitSupport I've had it longer than 45 days. Told to wait patiently while you fix the bug which u never actually have done.
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Gopal Sharma
(@_JJ_stent) reported
Fitbit Versa 2 has to be one of the worst smartwatches of all time...very poor software...time never gets auto updated and never gets synced with phone. @FitbitIN @fitbit @FitbitSupport
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TMase
(@TMase16) reported
@fitbit every device I've ever owned is now useless! Your products are TRASH!
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💧 💉 butcherbird #ProudSewerRat
(@butcherbird) reported
@sydney_ev @fitbit Bought a Braun Bluetooth toothbrush to keep track of the duration of cleaning, requires GPS to be enabled, WTF for? Stopped using the app.
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Hummingbird
(@Humming79780302) reported
@fitbit @madebygoogle Worst services seriously, what you guys expect. I need solution at earliest.
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Cori Weber
(@LifeofCorinne) reported
@FitbitSupport I’ve already chatted with customer service “We are aware of that issue with the Versa 3, but currently we have no timeframe on a fix.” My troubleshoot will be buying an Apple Watch because you provide no support in fixing the product you broke. Thanks.
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Evelyn.L
(@EvelynEvelynkoh) reported
@FitbitSupport Lately my Fitbit charge 4 battery drains out in 2-3 hours , I tried to reboot but it doesn’t help , what can I do to fix the problem ?
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The Pirate
(@NothingButTrubl) reported
@Angela_A_Clem @fitbit @FedExHelp FedExHelp is a bot. They won’t help you.
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Murda
(@MissMurda954) reported
@Ooners84 @FitbitSupport They have no regard for their customers... they send you a refurbished device if you're still under warranty and say to hell with you after. If your device is over 1yrs old, they won't help you at all
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Sophie Weatherley
(@SophieWeatherl1) reported
@FitbitSupport really unhappy with your service. I am unable to complete account registration so gift bought for my son’s 8th birthday 3 days ago still not working. Please can you just sort out the account so we can use his fitbitace 3 Case #42335363
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Rianne
(@xxRNM) reported
@FitbitSupport By developer you mean mapmyrun? I will do that, but maybe you should delete it from your website since this is not working anymore.
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Brian Dowling
(@bridowling) reported
from
Fingal County, Leinster
@RevolutApp @FitbitSupport Please can you help. Trying to add a new Revolut card to my fitbit ionic tap pay. Previous card worked no problem. Getting an error msg when trying to add new one.