Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (38%)
-
Online Features (20%)
-
Errors (18%)
-
Website Down (10%)
-
Device Failure (10%)
-
Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Scouter715
(@scouter715) reported
@FitbitSupport I tried that, I belive the problem is in the cord 🥺.
-
$2₱ previously Rice$$🇵🇭🇺🇸
(@Dollar2Piso) reported
@FINANCEAFTER50 @fitbit omg can u help me too?? The end part of my charge 4 just fell. I saw one you created a case.
-
Ɱike
(@MikeCustomTech) reported
@NateAdamCastle @fitbit only problem is im a privacy guy, fitbit im pretty sure owns the data or some bs. I know fitbits have been used negatively on people before. I would love a privacy focused health monitor
-
James McCormick
(@JamesMc32009653) reported
@fitbit @FitbitSupport My fitbit has stopped syncing, comes up data not cleared sync and try again but tried everything and still not working, it is a versa 2.
-
prthviraj
(@prthvraj25) reported
@fitbit @FitbitSupport @FitbitIN Recently my fitbit versa2 special(1.8 yr old) had issue with its button.Suddenly it stopped working, which is why is I am able use the tracker.I contacted your support team through app.They told they can't replace or repair and not going help.
-
Keelin o siochain
(@KSiochain) reported
@FitbitSupport FITBIT Ace 3 are Faulty. The first face fell out in school during P.E ,running laps. A huge effort by his classmates failed to find it so we replaced it. Yesterday the exact same issue happened, fitbit popped out of strap ! This is a design issue. Refund please
-
KCK - Unapologetically American
(@Chitsk83) reported
@fitbit just returned couple of Fitbit Luxe I purchased. Worst product can’t rely on the metrics as at least 80% of activity it tracks is bogus especially over counts steps. And it stopped working after 3 weeks. Just returned them. There are products for $25 which work better!
-
Tasha
(@muzik215) reported
@FitbitSupport bought versa2 to monitor my O2 and there is no clock face that is compatible HELP
-
Kim Philp
(@KimmyPhilp) reported
@FitbitSupport I have just got the versa 2 and was receiving messages through my watch for the first could of days. I now don't get any and have a message that says notification service not running and I need to do a phone restart. I have done the restart with no look. Help!
-
Surabhi Jain
(@surabhijain0190) reported
@FitbitSupport my Fitbit device (just a couple of months old) is not working. There is no physical damage that has happened to it, I have written to Fitbit support but to vain. Can I please request your help through this medium?
-
BETTER AT SOCIAL DISTANCING THAN YOU
(@DykeSolidarity) reported
@FitbitSupport Thanks for response, but can't you see the pics? Even my Sense won't show realtime duration. Sync doesn't help. Not sure you understood what I'm saying. Fitbits have been around 14 years, I expect it to at least have the same functionality I had with a manual non-sensor app.
-
Dave Harbuckle
(@2KnucklesIn) reported
@fitbit My favorite part about fitbit watches is how they work as expected for about 6 months and then do nothing they're supposed to do just in the for the next piece of garbage to be released. #plannedobsolesence #garmin
-
EarlOfRochester
(@WilmotEarl0fR) reported
@FitbitSupport Hello. FitBit seems to have deleted my account. Can you help please?
-
Ann Lawrence
(@AnnLawr54223954) reported
@FitbitSupport to any1 thinking to buy a fitbit, DONT! If the product breaks and they send you a faulty replacement they wont replace the faulty product. I'm stuck with2 broken fitbits even tho they issued a faulty replacement and claim warranty doesn't apply. Very dissapointing
-
Faye hodgkins
(@HodgkinsFaye) reported
@FitbitSupport Hi . I’ve received my replacement face . I’ve just tried to go into the app I need to login which i tried and can’t asked for password email but haven’t got one come through. What next ?
-
BigBigWeenie
(@BigBigWeenie) reported
Anyone looking to up their workout game should get a @fitbit . I walked from my living room to my bedroom, it was 55 steps. I then sat down in a chair and stood up and I was at 78 steps. I'm getting an incredible workout without doing anything. #fitness
-
Alan Dean
(@alandean1878) reported
@FitbitSupport @FitbitUK - my Fitbit has gone a bit haywire. The screen looks like the interference on an old TV. (Tried to send a photo of it but failed.) Help please!
-
Dave Harbuckle
(@2KnucklesIn) reported
@fitbit My favorite part about fitbit watches is how they work as expected for about 6 months and then do nothing they're supposed to do just in time for the next piece of garbage to be released. #plannedobsolesence #garmin
-
Senka
(@senksonaplane) reported
People of the internet, help! Can’t decide whether to go back to @fitbit or get an @apple watch. Important to me: - robust sleep data - heart rate monitoring - real-time workout tracking I’m giving up on @ouraring (not a fan of the new biz model & unhelpful customer service).
-
Vineet Subramani
(@vineetsub) reported
@FitbitSupport Unfortunately this is of no help! Google Support says @GoogleFit doesnt work with @fitbit !
-
Mustafa Karagoz
(@mustafa_karagoz) reported
@fitbit I purchased a product from you and I want to return it (because the product sucks). I had to wait for like 30 minutes to get in touch with your CS rep who told me someone will contact me in 4 business days!!! Can u pls help? I just want to make a return!
-
Holly Cloyd
(@socalilove) reported
@fitbit Really hate you took away the side button. Lemme say this real loud ✨✨It is WAY too difficult to manually control with swiping and touching while running and doing high intensity training ✨✨ Down with touchscreens - BRING THAT BUTTON BACK 🗣🗣🗣
-
♡ bailey
(@baiIeyjoy) reported
@FitbitSupport my fitbit wont turn on anymore pls help
-
VISHWAS DIXIT
(@DIXITVv) reported
@FitbitSupport please provide me your active email address as my query no 43131824 is not closed yet. Issue is now over 6 weeks old. Your live chat icon is not operational. Not able to contact u and tweeter has limitation of no of characters to explain my issue.
-
Andrew Farrimond
(@FurryMound) reported
@FitbitSupport Done all that. It’s every single time. Seems many other people have the same problem. I’ve raised it with you for years and it’s always the same. In fact, it’s worse.
-
hi.
(@lovesaroo) reported
@FitbitSupport I tried to talk over chat and it Didnt work. Now when i dm you there is no reply. Your app is not working. I have only had my Fitbit 4 days and i am already so dissatisfied and disappointed.
-
Annette Muttler 🇨🇦
(@AnnetteMuttler) reported
@FitbitSupport Since upgrading to IOS 15.1 my Fitbit doesn’t receive texts. Is there a fix?
-
Ann Lawrence
(@AnnLawr54223954) reported
@fitbit to any1 thinking to buy a fitbit, DONT! If the product breaks and they send you a faulty replacement they wont replace the faulty product. I'm stuck with2 broken fitbits even tho they issued a faulty replacement and claim warranty doesn't apply. Very dissapointing and sly
-
EddyJr
(@EddyJrPogo) reported
Hi @FitbitSupport - can you help. My replacement watch I received a few weeks ago also stop working. Black screen, won't charge or reset. Thank you.
-
prthviraj
(@prthvraj25) reported
It's worst experience I am having with fitbit they was a software issues.They took month resolve it.I think fitbit is not reliable as they say @fitbit @FitbitIN @FitBits_