Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Errors (25%)
- Device Failure (22%)
- Online Features (13%)
- Sign in (9%)
- Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 14 days ago |
 Gilbert
|
Online Features | 14 days ago |
 Reutlingen
|
App Crashing | 14 days ago |
|
Bangor
|
Device Failure | 15 days ago |
|
Charlotte
|
Errors | 16 days ago |
|
Tucson
|
Errors | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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sb (@redlionny) reported@edwoodplan9 @FitbitSupport I have the same issue
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KaLea in TX (@TexasKaLea) reported@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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Aden (@anaden2023) reported@fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.
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Jessica Young (@Jessicayoung_99) reported@bookishbish @FitbitSupport Day 8 for me since this issue popped up
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.
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aztecab (@aztecabhuijing) reported@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
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Rin (@orbitael) reported@FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working
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Jason (@megabyte682) reportedand again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Zoe (@Zoeee91) reportedI am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev
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Tallestpurpl (@Tallestpurpl) reported@charlesarthur A Nest thermostat is the worst bit of tech I ever bought. Privacy nightmare, limited functionality unless you give it all of your data, not designed for purpose. I would have said the @FitbitSupport that needed replacing four times but I got my money back for that. Both Google.
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Helena Rydfjord (@Rydanfjordan) reported@FitbitSupport hey, my screen on versa 3 isnt working properly. The screen shows time correctly, alarms etc, but won’t respond to my touch. Force restart didn’t help, am om 90% battery. What can I do to make it work properly :)
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Scrumblebum (@scrumblebum1) reportedFu k you @FitbitSupport useless. I just updgrqded after not having one and now yuu are changing everything and this is not working under Google. Bloody useless. Shoukd have known better than get an inferior product!!!!!
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Tim Hackett, Elder (@timmassage) reported@FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me send a private message. I just want some help please?
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pissdrinker (@pissdrinker7886) reportedLife is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
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Murthy Vipravarna (@MVipravarna) reportedMy Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
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Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.
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pissdrinker (@pissdrinker7886) reported@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
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Shaun Thomas (@BonesMoses) reportedI'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?
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Grumpy (@aGrumpyGitt) reported@FitbitSupport why is my exercise not showing in my @loseit app 🤫 Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.
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Charlotte (@CharlotteG333) reported@FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
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Willie Beamin (@3rdEye_Willie) reported@fitbit 108 minimum cardio load? FOH fix your algorithm
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John Rooney (@John_Rooney) reported@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old