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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Errors (22%)
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Online Features (21%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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🗽💉𝚖𝚎𝚐𝚊𝚋𝚢𝚝𝚎 𝚜𝚎𝚍𝚊𝚒🇺🇦🌻
(@megabyte407) reported
@fitbit YAY. finally got new band on. I think it'll help but I also think I'm allergic to the sensor on the back of the fitbit face. I'm sure if I ask them that won't be "a thing" but. I have gold and cobalt and nickel allergies.
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CalligraphyGirl
(@IshappyMichelle) reported
@fitbit Versa 3...I ONLY want to see the timer, find my phone, and settings apps on the watch. How do I delete any others? I have looked in the app and managed to get rid of Spotify and Pandora (Thank God), but not the others I don't want. HELP!
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jyoti sharma
(@jyo_sha) reported
I insisted I wanted to get my watch repaired instead of just throwing it out like a piece of garbage, and the response I received was, "Fitbit doesn't have repair centers". I am disappointed with Fitbit and its after-sales services. @fitbit @FitbitSupport @FitbitUSAtemp
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Mona Sohal
(@MonaSohal) reported
@FitbitSupport @fitbit my fitbit app has been having issues syncing for the last week, since I've done the update. At first it was taking a long time to sync and not it isn't syncing at all. Please help. Thank you.
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Walter Igor
(@WalterIgor1) reported
@fitbit hi. Is the issue resolved that was preventing me from changing my kids ace2 clock display to 12 hr format? Her ace2 is under my charge4 account and there doesn’t seem to be a way to make changes to it either through the app or the website
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Lady of the Flowers
(@LadyOfTheFlowe2) reported
@FitbitSupport please talk to the exercise app developer and put it back the way it was for swimming. I need my Versa 3 to count my laps/distance while I swim on the watch or it’s useless. My ionic did the job but it’s recalled… please fix the app.
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Tina Gould
(@examiner1955) reported
@FitbitSupport I have a brand new versa 3 but the weather has disappeared. The app/icon is still on the watch but it dates no location even tho all the location settings are on. It would seem like this is a fairly common problem please can you suggest a fix
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**** Ferguson
(@natalooch) reported
I got my @fitbit so I could stop being a piece of **** and I get annoyed when it reminds me throughout the day that I am a piece of ****
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Clark Sims
(@ClarkSims12) reported
I am ready to throw my @fitbit in the trash. There was some kind of update on Wednesday and my Versa 2 stopped talking to my cellphone. I spent 2 hours yesterday on chat with @FitbitSupport , and it still doesn't work. Can someone recommend another brand? 1/2
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𝔅𝔞𝔰𝔢𝔟𝔞𝔩𝔩⚾𝔅𝔯𝔦𝔤𝔤𝔰
(@BriggsBoom) reported
@RealityCheckSp3 @fitbit Better be, ****.
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Anthony Crook
(@YawnoftheDad) reported
@FitbitSupport Hi, how do I arrange a return? You're chat system isn't working on your website? My fitbit sense crashes often and the battery goes down by 30% per day at least with barely any features set as "on".
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SS
(@SteveSinghR) reported
Hi @FitbitSupport , you told me to stop wearing my iconic due to a recall. Your process/systems failed to recognise the ref number you generated to finish recall process- I reported the issue 4th March. you’ve failed to help me - point me to your complaints team #CustomerService
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Jessica Hyman
(@SewCraftPatsFan) reported
@fitbit @FitbitSupport your customer service is terrible! I've been trying to get my new Fitbit Luxe fixed for over a month! Why don't you ever stand by your products?
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Debby & Loki 🇨🇦
(@Delynn43) reported
@Renea_Siegl @fitbit I know, I have the same problem!
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John Dunne 🇺🇦#standwithukraine
(@_johndunne) reported
from
Limerick City and County Council, Munster
@FitbitSupport Thanks I’ve turned off absolutely everything to see if it makes a difference. Though it’s only happened in the past 2 weeks. I was able to get 5+ days upto then on 1 battery and everything was on. Could it be a battery issue?
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michelle
(@michellequest) reported
@fitbit went swimming with my versa 3 yesterday for the fist time. Now it's stone cold dead...none of the solution on the help forum address a gadget in this state! Please advise
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Darkseid
(@Darksei03426043) reported
@FitbitIN @fitbit @FitbitSupport its more than 4 weeks now still i didnt receive refund....dont tell me to dm...worst service....
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Rakhee
(@Rakhee88304011) reported
@FitbitSupport @_johndunne Are you hiding my tweets fitbit? I wonder why?! I don't think I'm the only one to know that your service is terrible.
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CalligraphyGirl
(@IshappyMichelle) reported
@LiveHappySober @fitbit @FitbitSupport What's the problem with USBs? I like 'em.
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Louis Peitzman
(@LouisPeitzman) reported
My @fitbit broke again. I will never buy another. Worst piece of technology I've owned!
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mat lewis
(@matlewis9) reported
@FitbitUK @FitbitSupport pay me my refund for my Fitbit ionic that has been recalled and then I can start my healthy fitness routine again. Customer services have been a let down!!
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🗽💉𝚖𝚎𝚐𝚊𝚋𝚢𝚝𝚎 𝚜𝚎𝚍𝚊𝚒🇺🇦🌻
(@megabyte407) reported
hurray. bought a new band for my @fitbit. thought maybe it would help with the allergic reactions. can't install it. absolutely can ******* not. fine. give up. try to put old band back on. nope, that won't work either. hurray.
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CalligraphyGirl
(@IshappyMichelle) reported
@JLB20203 @fitbit File a complaint with your state's Attorney General. Mine is a rottweiler who won't let go until the issue is solved.
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C. Scott Brown
(@c_scottbrown) reported
@FitbitSupport Thanks, but the watch is physically broken. No software support can fix it!
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Mark Tucker 🇺🇲 #StopRacism #EndHate #YouBelong
(@marktucker) reported
I have a new @fitbit Sense & enabled @alexa99 on it. A few times I got it to answer "what time is it?" but then I invoked a skill. Now, no matter what I say it gives the same response: "Sorry, <skill> isn't supported on this device." Ideas? Fix? @FitbitSupport #VoiceFirst
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nottrulyme
(@nottrulyme) reported
@cheesynug @fitbit @FitbitSupport fix this, my gf mad as hell
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Geraldine Curran
(@gercur) reported
@fitbit I bought the versa 3 yesterday and the message notification service is not running a phone restart is required etc. is in the notification section of the app, Ive tried everything online to fix this, happenned with my previous fit bit too. Im getting no support from online chat
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michealson
(@PalomaViola667) reported
@chenzhouhua_SNC @FitbitSupport Same thing happened to me few weeks back someone on here recommend @vbx0oexok44ss he help me reclaim my locked account In 30mins. His an expert.
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Michael leonard
(@Michael90530032) reported
@FitbitSupport hi how do you go about claiming a warranty on a Fitbit. The besel on my Fitbit has broken
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Matt Sells
(@TheBoozerweight) reported
My @fitbit Versa 2’s touch screen is non-responsive. This is the 3rd #Fitbit I’ve had where that’s occurred. Seems to be a common issue amongst many users. @FitbitSupport said it is still under warranty. Just got an email that said it’s not. Maybe I need an @Apple watch instead..