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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Gardner
(@RafikiTwist) reported
Purchased a @Fitbit Luxe as a gift, it lasted 3 days before green lines and a lack of responsiveness rendered it useless Offered a refurbished replacement as oposed to a new product, tried to complain, told by Fitbit they have no complaints process Really poor customer service
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Barone RossiTardelliAltobelli
(@RossiTardelli) reported
@fitbit @FitbitSupport why do the strap connectors on your Charge 4 keep breaking? My wife's ust snapped off for the 2nd time. £100 of garbage. Shame, because she quite liked it. Why did you downgrade these to cheap plastic?? You just lost a customer to @GarminUK
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niamh
(@noddynator) reported
My fitbit account has been hacked please help me @FitbitSupport @fitbit
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Thomas Martin
(@de_w8tam) reported
I swear getting my vitals, food intake, and exercise, all logged in one place on Android with @Google #PixelWatch and @FitbitSupport is one of the worst technology experiences I've ever had. If I wasn't determined to control my data, my blood pressure would be better.
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Suz
(@SillyGooseFace) reported
I used to be a big fan of @fitbbit @FitbitSupport recommending them to many friends and family. Their customer service has gone down hill. I'm in shock at how disappointing my experience has been trying to work with them. Premium cancelled. #cancelfitbitpremium
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Tony
(@rivergodrsa) reported
Hey @fitbit where is my refund for the ionic! One year down!
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Rollo Tomassi
(@Lying_Politics) reported
@FitbitSupport There seems to be an issue with checking out in your Ionic recall store. Just spent 30 minutes on the phone with a very nice service rep. She couldn't help and ultimately told me to try again tomorrow. But, she tried.
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Jo Koroma
(@jokoroma) reported
@FitbitUK @fitbit @FitbitSupport I just wanted to raise how disappointed I am that you are stopping the challenges. They are the thing that has kept me going on fitbit and I’ve made some firm friends through it. It’s a terrible decision #keepworkweekhustle
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Anthony Emanuel
(@Anthony34085934) reported
@fitbit Very disappointed you are getting rid of Challenges. These have been providing a vital link with distant friends and family for years. Why are you doing it? Seems a very poor decision.
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jeanette hunt
(@jeanettehunt20) reported
@FitbitSupport worst customer services ever!!! In process of emailing ceo ..we’ll waiting for a response anyway and receive a message telling me my case has been closed due to not hearing from me for a while… REALLY 😡😡
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Michelle Traynor
(@minnyshell) reported
On my second @fitbit #sense charger since just before Christmas. They are possibly the worst made chargers ever. The pins don’t stay down. Think I’ll invest in a different brand. I’m not buying another one 🙄
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Loquacité
(@Loquacite) reported
Why are @fitbit products such garbage? Bigger question: why do I keep buying them when I know that they will always die after like 18 months? I'm done with fitbit. DONE. Hello @Apple Watch.
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..x!xCherylx!x..
(@Cheryl_D_89) reported
@FitbitSupport Hi! Hoping you can help my Fitbit 2 is not charging. I have tried cleaning the charger and Fitbit ports but that hasn't helped. Any advice would be very much appreciated.
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Christine Quigley (Ċristín Ní Ċoigliġ)
(@C_Quigley) reported
@FitbitSupport Hello! I bought my Charge 5 nine months ago and for the past week it keeps falling off the strap constantly and I can’t get it to stay on. Can you help? It should still be under warranty.
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Val
(@valeligios) reported
@FitbitSupport I have sent a message for incident with my Fitbit ! Could you please help me ?
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Nick Vipperman
(@NickVipperman) reported
Imagine being @fitbit and building a step tracking app that is literally meant to keep track of steps…and also keep up with long step goal streaks…then imagine multiple times because of updates…people lose streaks and your “customer service” can never fix it. DO NOT BUY FITBIT
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HARDEEP SINGH DANG
(@rojajimmy) reported
I bought 2 smartwatches that I always wanted to. @fossil & @fitbit & Both of them are like "**** YOU" worst watches. This needs to be said more often online. So people don't waste their hard earned money on these companies
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Chris Green
(@Greenking66) reported
@FitbitSupport I would never recommend Fitbit, I bought a Fitbit Ionic and it was recalled still waiting for a refund 1 year down the line and they just keep fobbing me off, WHAT A WASTE OF MONEY 🤬🤬🤬
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Richa Gupta
(@imrichag) reported
@FitbitSupport unable to sync my sense 2 with fitbit app, time is wrong on the device, tried everything restarted device, reinstallation of app, timezone settings etc but no luck. Kindly help fitbit team. @fitbit @FitbitIN
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Chris Green
(@Greenking66) reported
@fitbit I would never recommend Fitbit, I bought a Fitbit Ionic and it was recalled still waiting for a refund 1 year down the line and they just keep fobbing me off, WHAT A WASTE OF MONEY 🤬🤬🤬
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Soca Rebel 🇿🇦🇷🇺🇵🇸
(@Soca_ZA) reported
from
Baragwanath, Gauteng
Ok so @fitbit @FitbitSupport since you're removing the Deezer app on the 31st please tell me @spotify app will finally support offline music. I just got my Versa 3 a few months ago and I'm ready to jump ship 😤
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I'm a Glamma
(@ImaGlamma70) reported
@fitbit Getting rid of challenges and open groups. BAD IDEA. If my challenge groups are gone, I'll probably dump Fitbit for something else when this one breaks. And given Fitbits like to break after a year or so, will be any time now #Fitbit #badidea
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Vee 💜🎗🇺🇸🇪🇨☔️
(@ImtherealVee) reported
@fitbit is all together trash. How do you get custom service if no number is listed on the app? Then I call and I can’t understand what the person on the phone is saying?!!! Outsourcing may be cheaper for you…but it sucks!
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Dr. Puneet Kumar
(@dr_puneet) reported
Greatly appreciate @FitbitSupport for awesome experience....Best ever warranty claim experience I ever had with any company....went a ling way to sooth the disappointment of the broken strap within a few months of purchase... (1/3)
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Lee AW 🏴🏉 ⚜️⚜️⚜️
(@LWaunfawr) reported
from
Liswerry, Wales
@Bethaan92 @fitbit @MyFitnessPal I did it before and kept it off for years. Working from home and the pandemic done me. I got into bad habits. Comfort eating etc.
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Jake Rampart
(@JakeRampart) reported
Not only will your @fitbit device not work as intended but their customer service won’t help you, will tell you to send back any defective items and NEVER send you a replacement!!!
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tefl-on 🇺🇦 🌻
(@tefl_on) reported
Dear @fitbit Re: Pandora & Deezer Deactivation You may have noticed that I've quit wearing my fitbit recently. Due to poor design and quality control, I'll be looking for another brand of wearable tech. I probably won't write to Pandora about this either.
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BruceDC
(@Bruce35dc) reported
So @fitbit and @googledevs are ending all FitBit challenges and groups. They are destroying the inexpensive FitBit to force people to buy new expensive Google Watches. Making your user base hate you is a bad marketing strategy.
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Gašper Meden
(@GashperM) reported
when your sleep is so bad even @fitbit doesn't give you a sleep score
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jeanette hunt
(@jeanettehunt20) reported
@steven_emirates @FitbitSupport Having same issue with mine been replaced three times and screen all black again..seems to be an ongoing issue on all forums..customer services not interested neither is ceo office…offered 35% off a replacement 😡for the same to happen again