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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Candy Nyangoya
(@CandyNyangoya) reported
@OsirisKTJ @FitbitSupport Completely atleast with a cheap watch even if it breaks down you move on right ahead to the next one.
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Dave Harbuckle
(@2KnucklesIn) reported
@fitbit My favorite part about fitbit watches is how they work as expected for about 6 months and then do nothing they're supposed to do just in time for the next piece of garbage to be released. #plannedobsolesence #garmin
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Stuart
(@Stuart24159114) reported
@regnarg @FitbitSupport Had similar problem today. Wanted up upgrade device, CS told me too late to change order. Return product and ask for refund!
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Mustafa Karagoz
(@mustafa_karagoz) reported
@fitbit I purchased a product from you and I want to return it (because the product sucks). I had to wait for like 30 minutes to get in touch with your CS rep who told me someone will contact me in 4 business days!!! Can u pls help? I just want to make a return!
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Lori Berry
(@LoriBerrylori6) reported
@FitbitSupport not happy my replacement from May 2021 not working
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$2₱ previously Rice$$🇵🇭🇺🇸
(@Dollar2Piso) reported
@FINANCEAFTER50 @fitbit omg can u help me too?? The end part of my charge 4 just fell. I saw one you created a case.
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Dave Harbuckle
(@2KnucklesIn) reported
@fitbit My favorite part about fitbit watches is how they work as expected for about 6 months and then do nothing they're supposed to do just in the for the next piece of garbage to be released. #plannedobsolesence #garmin
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Lisa Swanson
(@swansonxlisa) reported
Ugh. @fitbit has the worst customer support @FitbitSupport
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Michele
(@Michele67642974) reported
@FitbitSupport Thanks for the reply. I hope your team can resolve this issue soon so we don’t have to remove one tracker in order to add another
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BigBigWeenie
(@BigBigWeenie) reported
Anyone looking to up their workout game should get a @fitbit . I walked from my living room to my bedroom, it was 55 steps. I then sat down in a chair and stood up and I was at 78 steps. I'm getting an incredible workout without doing anything. #fitness
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hi.
(@lovesaroo) reported
@FitbitSupport I tried to talk over chat and it Didnt work. Now when i dm you there is no reply. Your app is not working. I have only had my Fitbit 4 days and i am already so dissatisfied and disappointed.
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VISHWAS DIXIT
(@DIXITVv) reported
@FitbitSupport please provide me your active email address as my query no 43131824 is not closed yet. Issue is now over 6 weeks old. Your live chat icon is not operational. Not able to contact u and tweeter has limitation of no of characters to explain my issue.
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Teresa C {Wear A DAM Mask} 💙🇺🇸 Get Vaccinated
(@tcoleman1210) reported
@fitbit and @FitbitSupport has the worst products and customer service EVER!!!!
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Alan Dean
(@alandean1878) reported
@FitbitSupport @FitbitUK - my Fitbit has gone a bit haywire. The screen looks like the interference on an old TV. (Tried to send a photo of it but failed.) Help please!
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Surabhi Jain
(@surabhijain0190) reported
@FitbitSupport my Fitbit device (just a couple of months old) is not working. There is no physical damage that has happened to it, I have written to Fitbit support but to vain. Can I please request your help through this medium?
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ukr in nz
(@ukrinnz) reported
hi @FitbitSupport. My Fitbit versa 3 does not charge every time last month. It worked perfectly before. I use the same charger (2.1A). When I connect, it starts showing the charge, then show a normal screen, and then a message about slow charging, but does not charge at all.
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Holly Cloyd
(@socalilove) reported
@fitbit Really hate you took away the side button. Lemme say this real loud ✨✨It is WAY too difficult to manually control with swiping and touching while running and doing high intensity training ✨✨ Down with touchscreens - BRING THAT BUTTON BACK 🗣🗣🗣
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Fábio Silva 🇧🇷🇮🇪🇪🇸🇺🇸
(@fabiordasilva) reported
@fitbit Fitbit solution: before I've got NO support for YEARS! now I cannot use the app whatsoever! "perfect solution"! The app is not available for my device anymore! in other words, Fitbit products again? Not likely... the problem was solved by leaving me behind! customer service?
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Susan Dowse
(@sdowse) reported
@FitbitSupport the button on my Versa just stopped working. Help!
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Scouter715
(@scouter715) reported
@FitbitSupport I tried that, I belive the problem is in the cord 🥺.
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Senka
(@senksonaplane) reported
People of the internet, help! Can’t decide whether to go back to @fitbit or get an @apple watch. Important to me: - robust sleep data - heart rate monitoring - real-time workout tracking I’m giving up on @ouraring (not a fan of the new biz model & unhelpful customer service).
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Lizzie Mckeown
(@lizziemcke) reported
@FitbitSupport my versa3 doesn’t seem to be syncing this morning is there a problem this morning 🤔
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Cooper
(@Coopersmom05) reported
@5le @fitbit My battery is crap on Charge 5. I’m supposed to get 5 to 7 battery life. I’m getting about 16 or 17 hours. Customer service put me up to the next level of support 13 days ago. No one has contacted me. There is a problem with them, others are complaining.
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EarlOfRochester
(@WilmotEarl0fR) reported
@FitbitSupport Hello. FitBit seems to have deleted my account. Can you help please?
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Andrew Farrimond
(@FurryMound) reported
@FitbitSupport Done all that. It’s every single time. Seems many other people have the same problem. I’ve raised it with you for years and it’s always the same. In fact, it’s worse.
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Ann Lawrence
(@AnnLawr54223954) reported
@FitbitSupport to any1 thinking to buy a fitbit, DONT! If the product breaks and they send you a faulty replacement they wont replace the faulty product. I'm stuck with2 broken fitbits even tho they issued a faulty replacement and claim warranty doesn't apply. Very dissapointing
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Vineet Subramani
(@vineetsub) reported
@FitbitSupport Unfortunately this is of no help! Google Support says @GoogleFit doesnt work with @fitbit !
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BETTER AT SOCIAL DISTANCING THAN YOU
(@DykeSolidarity) reported
@FitbitSupport Thanks for response, but can't you see the pics? Even my Sense won't show realtime duration. Sync doesn't help. Not sure you understood what I'm saying. Fitbits have been around 14 years, I expect it to at least have the same functionality I had with a manual non-sensor app.
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Ann Lawrence
(@AnnLawr54223954) reported
@fitbit to any1 thinking to buy a fitbit, DONT! If the product breaks and they send you a faulty replacement they wont replace the faulty product. I'm stuck with2 broken fitbits even tho they issued a faulty replacement and claim warranty doesn't apply. Very dissapointing and sly
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Addie Hume
(@AddieKHume) reported
@fitbit @FitbitSupport worst customer service. My Fitbit is stuck and no one can help so too bad. Oh but here's a discount code to get a new one but everything is on sale and code cannot be combined so it costs more to use the discount. Wow! 👎