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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Website Down (16%)
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Device Failure (16%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Simon the Patriot. Love HM the Queen. Hate Woke
(@simongerrard18) reported
@ipa1869 @FitbitSupport Did you get you’re problem sorted or are they messing you around like they are me?
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Simon the Patriot. Love HM the Queen. Hate Woke
(@simongerrard18) reported
@ipa1869 @FitbitSupport Don’t DM them, once you do they’ll spin you around in circles and not solve the problem. Hopeless.
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Madhur Bhatnagar
(@BhatnagarMadhur) reported
@FitbitSupport Hi. I have a Charge model which suddenly has stopped syncing with the app. Have un/reinstalled the app but the problem persists. Need help.
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SuzyJW
(@SuzyWestcott) reported
Huge heads up to the @FitbitSupport team! Less than 12 hours after I first contacted them with a problem a replacement device has been shipped - many thanks guys!
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Tim Wilson49
(@spizzicina) reported
@FitbitSupport Why after 6 years has no major Uk bank been added to Fitbit pay. Really poor. Perhaps you should hire someone from Apple Pay to learn how to do it.
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Jon Hall
(@jonhall) reported
@pacificleo @fitbit I consider that bad data then, as Fitbit’s dont record brain waves and thus, cannot determine REM sleep. Makes me suspect of all their data at that point.
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Mark Barlog
(@LinkinMark5) reported
@FitbitSupport Hi, why is it that my Fitbit versa step count and Fitbit iPhone 12Pro Max step count don’t always match? Today the app is 3k steps less than my versa? Thanks for any help. #synceissues
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Hulinea
(@Hulinea2) reported
@hannari_eri @fitbit My husband’s new Sense band kept failing. 2 drops on grass ok, but one on concrete and it did the same thing. Band is defective and very poor service. Referring to Consumer Affairs as 3 mth old watch should be able to be repaired.
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Tyson Seburn
(@seburnt) reported
@FitbitSupport Hello - I was charged for an annual subscription yesterday after I clicked on the app to start the trial period. Plz help.
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Chris Fletcher
(@ChrisFl51512394) reported
@FitbitSupport It’s now been 4 weeks since I was promised a replacement and I still haven’t had any update. Your customer service is the worst I’ve experienced. So very poor! #fitbit #poorcustomerservice
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Will C. Smith
(@wcsmith40) reported
from
Severn Woods, Maryland
@FitbitSupport Here is the issue… I have to ‘forget this device’ multiple times a day! This is on your app and not on my phone unless you are saying it’s not compatible with an iPhone 6s?
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Courtney Canfield
(@CourtCanfield) reported
@FitbitSupport my fitbit versa is malfunctioning again. same as the last one, my battery is dying at an alarming rate now. i fully charged it on saturday night and this morning (monday) it’s completely dead. when i checked it yesterday around 11a the battery was fine. help.
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Cornel Palmieri
(@CornelPalmieri) reported
@fitbit just got a charge 4 and then i realize it doesn't count steps unless ur arm swings i am so dumb for falling for this dumb **** ******* garbage *** product
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Craig PS 💙
(@craigpinoshaw) reported
@FitbitSupport my ionic has stopped working, I have tried every update and hard reset possible online. It connected for 5 mins today but sensor has stopped working again. Help
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Sici (Debbie) PI$$ED OFF DEMOCRAT only friends dm
(@SicilianSapien1) reported
@fitbit I have bought a fitbit last Nov. and now on my 6th one being broken. I would never recommend anyone to buy this product.
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Simon the Patriot. Love HM the Queen. Hate Woke
(@simongerrard18) reported
@fitbit @FitbitSupport So if you’re thinking of buying any Fitbit product, think twice. When they work they are fine, when they don’t, Fitbit support do absolutely nothing to help. Disgusting, insulting customer service. Avoid, avoid avoid
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Šathėėsh
(@AmilineniS) reported
@fitbit we 4 family members traveled 200kms by car with 3 fitbits & 1 #fossil. Found fitbits clocked thousands (5k+ additional) of steps & fossil clocked (1k+ additional) steps. Looks like every bad patch on road clocked 1k+ steps. Data is not real ... so is the info. #Bengaluru
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Emma Bourke
(@Emmielou25) reported
@FitbitSupport hi my versa 3 keeps not doing my spo2 when I sleep. Always worked fine, but every night recently its not working. Can anyone help, please? Thanks
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Melanie Murray
(@MelanieSarai1) reported
@FitbitSupport what email address can I contact Fitbit on to arrange getting my Fitbit replaced or repaired, as it has broken after 6 months
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Larry Claxton
(@Larrybcm2019) reported
@FitbitSupport hi I bought my wife a Fitbit Versa 3 which she has under 1 year. Initially it worked fine and synced with her phone. After a couple of months it stopped syncing. She continued as she thought it was a problem with her phone. She has changed phones and was 1/2
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Hope Love the Cativist
(@hopelovethecat) reported
@FitbitSupport Using an app that has been stripped of a frequently-used element that users loved is not "using a new feature". It's using a stripped-down version of the former app. A new feature, lol, wtf. #Fitbit
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Hope Love the Cativist
(@hopelovethecat) reported
@FitbitSupport On the bright side, y'all played these reindeer games before I dropped the money I saved up to upgrade my Charge 3 to the latest Versa. I'll be dropping it on a different brand now. Fitbit app and share feature were the only things keeping me, bc Fitbit product quality is trash.
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Julia Marston
(@JuliaMarston) reported
Wow my @fitbit versa 3 lasted all of 9 months before the screen fell out of the watch … anyone else had this problem had Fitbit for years but this ?
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Hulinea
(@Hulinea2) reported
@scottlanders @fitbit My husband’s new Sense band kept failing. 2 drops on grass ok, but one on concrete and it did the same thing. Band is defective and very poor service. Referring to Consumer Affairs as 3 mth old watch should be able to be repaired.
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Larry Claxton
(@Larrybcm2019) reported
@FitbitSupport delighted when in started to sync with her new phone however it has now stopped again and the battery life is draining in 24hours were it use to last 4 days. It now also displays the wrong time. She uses her Versa every day and is now really frustrated can you help
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Will C. Smith
(@wcsmith40) reported
from
South Gate, Maryland
@FitbitSupport , @fitbit : Why does your Charge 4 have such a hard time staying connected to my iPhone? I understand my iPhone 6s is outdated but the Charge 2 was never an issue. I have to reconnect it everyday multiple times. Thank you
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𝕾𝖞𝖑𝖛𝖎𝖚𝖘 𝖙𝖍𝖊 𝕸𝖆𝖉
(@Sylvius_the_Mad) reported
@eyuzwa @fitbit I remember when Google Maps used to throw up error messages if you had location services disabled, would then magically work just fine if you dismissed them.
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Hulinea
(@Hulinea2) reported
@AnnTravers6 @FitbitSupport @fitbitireland My husband’s new Sense band kept failing. 2 drops on grass ok, but one on concrete and it did the same thing. Band is defective and very poor service. Referring to Consumer Affairs as 3 mth old watch should be able to be repaired.
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🌊🌊CeCe 🌊🌊
(@chezsheaNYC) reported
@FitbitSupport Ive been in touch w support & have a case # regarding my malfunctioning Charge 3. I performed the fixes suggested-short & long restarts-still not working. If no resolution or discount toward a new device is offered I’ll be taking my business to #garmin #AppleWatch
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nupur soni
(@NuPuRsoni) reported
@fitbit my Fitbit versa has stopped working entirely. Battery is draining out very fast! Please help with the resolution..