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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (21%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Northjerseynik7
(@northjerseynik7) reported
@FitbitSupport Thanks for the reply. However, Fitbit support didn’t provide any SUPPORT or help. Referring me to links and the refund center didn’t resolve my issue.
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Ruth Brown👩🔬🧪🦠🧬🔬
(@DiddygirlRuth) reported
Paid £130 for a @fitbit Charge 4 in Aug 20. It is broken on the attachments for the strap. @FitbitSupport does not offer a repair so it's essentially useless. Obviously won't be buying another. What fitness tracker (not🍏) do you recommend.
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katrina stretton
(@strett11) reported
@FitbitSupport fitbit inspire 2 screen gone black #help
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Reformed hater
(@ReformedHater69) reported
@fitbit Yo your customer service page isn’t working. Pls fix
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carol abuli
(@carowanjugus) reported
@fitbit fitbit inspire not tracking running and sleep. Please help
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BoulderThinking
(@boulderthinking) reported
Well @fitbit gave me a reason to buy an Apple Watch. The Fitbit software is so buggy that it crashed and lost my 605 day streak of 10K steps.
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Scott Trafford
(@Traff) reported
@starlite157 @fitbit My wife is having this issue @FitbitSupport don't seem to be bothered. They should be really communicating this out
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Terri Donaldson
(@TerriDonaldson) reported
@FitbitSupport anyone having issues with Charge 5 battery draining within a few hours? I've only had it 1 Yr. Fitbit support via the app have tried to help, but now there l seems to be a server error, and I can no longer long into my app or follow the link to my warranty options!
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Sarah Beadnell
(@sarahbeads) reported
@FitbitSupport my sp02 readings won't sync to my phone app. They display on my sense but not my app. This is the second time in 3 weeks, I've gone through the stages listed on your help and this time I can't get it to show on app at all. Can you help?
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TVTweets
(@TVTweeties) reported
@sosaysShelze @fitbit I don’t find some of their instructions helpful either. And out of calling 3x for help, I’ve had arrogant male customer service reps 2x. 2/2
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Burnedpancakes
(@Burnedpancakes1) reported
@fitbit Fix the compatibility with foldable devices (in particular samsung). Peope are not able to sync data. 😑 it's been a month of this problem. People will return their new devices soon.
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Synthia Creates Synthia
(@SynthiaWrites) reported
Does anyone have a @fitbit charge HR that went blank and won't turn on? Could you help me troubleshoot? This is a new device and Christmas gift for my little brother I am trying to help him with.
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Corey Mallia
(@Cormal21) reported
@FitbitSupport @fitbit Any update on when the data issue with strava will be fixed , has been over 2 months now that data will not automatically transfer , and yes have tried everything several times
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TVTweets
(@TVTweeties) reported
@sosaysShelze @fitbit Good ideas. I’d never figure out how to. I don’t find the @fitbit to be user friendly-at all!! Why can’t we get a written manual?? I’ve had to call 3x for issues and it’s still not working right. I may return it next week if it doesn’t completely run correctly. 1/2
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Saska
(@Saskaurrr) reported
@FitbitSupport Hi, I haven't received my refund after 10 business days and when I email it says my case has been closed. Can you help here please?
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Skykam 🦈 Vtuber EN🔞
(@SkykamTheShark) reported
Today I learned never factory reset a Fitbit. It’s a guaranteed way to destroy it. Owned my versa for a few years now and never had any issues with it, factory reset it last night and it’s just dead. Support walked through same trouble shooting steps I did last night. Ty @fitbit
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Trapped-in-a-parallel-universe
(@othertimeline) reported
@fitbit Your Charge 5 SUCKS - screen stopped working after a couple of months and won't reset. Tried to go through your support people, was treated like a fraud, then told to wait for the update. Big surprise - update came and no change. $150 down the drain - do not buy. My last Fitbit!
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BoulderThinking
(@boulderthinking) reported
Funny how I complained about my @fitbit and now it is completely BROKEN. @FitbitSupport how do I do a repair ticket?
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carol abuli
(@carowanjugus) reported
@FitbitSupport fitbit inspire not tracking running and sleep. Please help.
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voxpoppuli
(@voxpoppuli2) reported
@FitbitSupport my free premium membership for 6 months is already active and due to an ordering issue my Fitbit has not been delivered. Can it be put to start when you deliver.
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NC Cannonball
(@PattyHe25807405) reported
@fitbit @FitbitSupport @FitbitDev did you find a fix for the fitbit not syncing with the Samsung Z Flip after the 13 update?
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BoulderThinking
(@boulderthinking) reported
@fitbit My 2023 win will be dumping my Fitbit for an Apple Watch. My Fitbit completely broke and Fitbit was no help. Bye Felicia.
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Sara Davenport
(@sardaven) reported
@FitbitSupport is there an issue currently affecting fitbits syncing? I'm having trouble with my charge4
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Polygon
(@PolygonTransit) reported
@FitbitSupport Thanks for the help, I might need to try @Deezer instead
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Lawrence Feldman
(@Lawrenc78953780) reported
@FitbitSupport BPM (77) on Charge 5 face is ridiculously different from both the Fitbit ECG (118 BPM with Afib, which matches my Kardiamobile reading). How do I fix this discrepancy? Just bought unit today
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Debellatio
(@debellatio1) reported
@FitbitSupport my new sense stopped charging a few days ago. I’ve cleaned both sense and charger, changed the plug. No change. Need help
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Lavinia
(@lawinia_toth) reported
@FitbitSupport got my son a kids fitbit for xmas and have been trying since then to set it up. need to verify email, where I get a constant error message, when signing up I get the message that he is too young for a fitbit account. Heelp! wtf is this, we just want to count steps
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priyadarshani
(@priyada44671427) reported
@FitbitIN @FitbitSupport My Fitbit Versa 3's strap came out and doesn't get locked in to its groove when I try to attach it back. Need help on getting that checked. Let me know what options I have, in Bangalore India.
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ChrisJ❄️ 🌻🇺🇦🌎💙💛🇺🇸
(@HappyPawsJ1S) reported
@FitbitSupport I’m on my 5th or 6th charger for my Sense in 18 mths. I was going to get a new Fitbit, but the only ones with the crash/fall feature are Google. I have Apple devices. I’m getting an Apple Watch. I’ve loved my Fibits for over a decade. I’m no happy I have to leave.
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fran meow
(@FrandaPandas) reported
@fitbit is actual garbage, save your money everyone, its really really pointless to have and its never accurate, and the accuracy dwindles as you own it. Dont say nobody warned you.