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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (40%)
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Online Features (19%)
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Errors (18%)
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Website Down (9%)
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Device Failure (9%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
 Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kim
(@klachance18) reported
Ok, @FitbitSupport I've got a 001 error screen on my Charge 3. I've been to the support community and tried restarting - no go...I'm out of ideas. You got anything brilliant?
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Suhaila
(@SuhailaSKB) reported
Wow @fitbit has the worst customer experience. Anyone else?? Bought mine, 2 mo later battery wasn't holding a charge, contacted support several times, told me to turn off all settings including HR (??) but won't replace. Now warranty is over, it died, told me to buy a new one..
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eve 🐬
(@miss_eviem) reported
@FitbitSupport live chat never replies, could I please get an answer as to how to resolve a battery issue with my Inspire HR? Just over a year old and having to charge every single day
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Jaibird
(@Silverthistle) reported
@FitbitSupport So I wake up to a discount on my next watch being the solution instead of a way to unbrick my watch even though a cursory search shows this is pretty damn common issue. Common enough I think I'm just gonna get a Garmin instead.
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Kirsten Joan
(@Kirsten143) reported
@FitbitSupport sleep tracker isn’t syncing is there an issue?
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Diana 🇨🇦
(@MsDee73) reported
Riddle me this, @fitbit. My house is 1 1/2 stories; my bathroom is on my top floor. I must've went up and down 14 stairs at least 10 times today, but my tracker says zero. Why is that?
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Jaime Velez
(@jaimevelez) reported
Hey @FitbitSupport ... If I have to spend more than 30 mins searching the web on a Saturday morning to figure out how to revert back to my correct time zone, then there's definitely a flaw with your product. Fix it. Should've got an @Apple watch. #Fitbit #Fail
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ʕ•͡ᴥ•ʔ
(@ScoobySnackNL) reported
@FitbitSupport hi, my charge3 has a black screen. I tried the reset option but still no luck. Please help me.
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Leigh
(@boxy_bird) reported
@FitbitSupport my Fitbit blaze keeps overheating when I try and charge it and will not hold any charge….. please help
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👾🤜🏻🤛🏻🧐
(@dammit_collins) reported
Well, it's been a full month since @fitbit @Google said they'd get back to me about an escalated support issue, and it's not happening. Remember that when you're shopping health trackers - Fitbit doesn't care if they ruin your purchase just to force to you buy more.
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Lauren Clark
(@lalauren83) reported
@FitbitSupport There are about 700 posts related to dancing in the Fitbit community. Still no dance fitness option in the drop down! Why??
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Kyle Ladd
(@NXMVD92) reported
@fitbit your wallet system is an EXTREME disappointment. Like more disappointing than any other electronics I’ve ever used… you don’t accept USAA, NavyFederal, Venmo debit or cash app debit. When I look at the list of banks you DO accept, I’ve never heard of them. Fix it.
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TANILA
(@taniladesilva) reported
from
Melbourne, State of Victoria
I've been using Fitbits for 6 years from their very first HR monitor to the Sense which I use now. My favourite was definitely the Ionic for my purpose which is primarily an active lifestyle. The Sense battery is terrible and the HR does not pick up as well 🥺 @fitbit
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BitBlock Systems, Inc. - Call us 604.629.8338
(@bitblocksystems) reported
Hey @FitbitSupport - calling you guys out here. I don't need help, I've given up after the last experience. I've bought a Garmin, but as promised, the reasons are now documented. You did get me started on the road to fitness but you've let me down too often. So long, farewell.
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Benjamin Tayehanpour
(@konaya) reported
from
Danderyds Kommun, Stockholm
@FitbitSupport The recent firmware update for my Ionic seems to have rendered the pulse sensor inoperative. Is this a known issue?
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Carcass Of Christ
(@CarcassOfChrist) reported
WTF @fitbit? my Sense just went from 100% to 5% in the space of about 4 hours!
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Kelly Long
(@kellylong21) reported
My @fitbit Sense notifications disconnect every night. Told them about the problem and they said to force quit the app so now I have to do that every morning to receive notifications on my smart watch. Really disappointing.
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Joyce Mogweng
(@Mogweng_joey) reported
@FitbitSupport @fitbit the versa lite is ****, what a waste of money. It switches off and won't switch back on at 80% battery.
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Jun-jun Lapid Lozada
(@jun2lozada) reported
@FitbitSupport Hi Good day please help me to solve the issue for my fitbit blaze i just want to change the clock face but in my fitbit apps account that i download to my iphone xs max the clock face menu is empty nothing to choose
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Gracie
(@SouthEastBird) reported
@CarcassOfChrist @fitbit I’m having the same problem, battery life was main reason I chose the Sense. Having to charge daily is not what I expected. Yesterday I had to charge twice.
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Sondra Keckley
(@SondraKeckley) reported
@FitbitSupport wanted to give feedback on bad design for magnetic clasp on Luxe stainless steel mesh band. Sticks to any metal, causing to loosen band or fall off wrist! Easy to lose or thief to walk around with magnet and easily steal!! Horrible design.
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lucy cray
(@lucycray1) reported
@fitbit I was told I would be contacted about my broken fitbit. I've received no emails and made calls. I was told I would hear by Friday and haven't heard anything!
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Gracie
(@SouthEastBird) reported
@CarcassOfChrist @fitbit 👍🏻 Restarted yesterday. Not draining quite as fast today but still lost 30% overnight (DND setting is on) Been with Fitbit since 2012, Sense is the worst device. Issues from day 1 😞
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Al-Nour
(@Q8lady88) reported
@FitbitSupport If i have issue with my fitbit versa 3 it locked and should open with i phone but i forget passward and i erase the watch from my account to install again but this not worked please i need your support
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Carcass Of Christ
(@CarcassOfChrist) reported
@SouthEastBird @fitbit Try restarting the device. Seems to have fixed it for me. Which is fine. But ******* is this device full of bugs.
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Mary Howard
(@SwanMtnShadows) reported
@FitbitSupport hello! My Fitbit Charge 3 quit working. I have tried doing a reset several times - both when plugged in and not - and it just vibrates really hard but the logo screen does not come up. Can you help?
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Michelle Gilleney
(@Sirenmedea) reported
@fitbit HELP! VERSA 2 flashing and blinking, looks like old school bad tv reception! Tried soft reset and factory reset. Nothing changed 😭
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lynco
(@lyncockerill) reported
@FitbitSupport My Fitbit Alta of 2 yrs has stopped working. It comes alive when plugged to charger. I looked on line & it says use a propped Fitbit charger & press button on it to reset it. I have the original Fitbit charger that came with it & there is no button on it. Help?
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Waider
(@waider) reported
Somehow managed to create an exercise event on my @fitbit that crashed the app and now I can’t do anything with it - edit, sync, share all crash the app 100% reliably. Obviously if I was a m4d h4x0r I’d figure out some way to exploit this to, I dunno, burn my own phone 🙄
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Danielle
(@charagirl33) reported
@FitbitSupport Hello! Your team was supposed to contact me today to check if my Fitbit is in warranty. I contacted you guys on the website around 3:15p Eastern. I haven't heard back yet and I'm concerned I won't get a response. Any chance you can help?