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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (14%)
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Website Down (13%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Todd
(@mto_mr) reported
@MissAWaters1 @fitbit I have same issue. Need to get in touch with @FitbitSupport a half term job!
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DHRUV SOLANKI
(@DHRUVSO93704742) reported
Plz help asap @FitbitSupport @FitbitIN @fitbit
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Shivani Joshi
(@ShivaniJoshi216) reported
@fitbit @FitbitSupport @FitbitIN the display on my charge 3 refuses to work. I've been trying to contact you for the past 3 months without success. Have sent emails, placed calls. Please help! Really tired of your awful customer service.
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Jessica van der Laan
(@thekaroomommy) reported
@FitbitSupport need assistance where and how to fix my Fitbit? The screen is blank but the device is on and I have tried restarting it
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🐝
(@CoffeeTeachWine) reported
@FitbitSupport It is not the band, it is broken off before the band. You can see part of the fitbit is actually still in the band... It's broken off at the attachment part so a new band would not help the situation. Ive had this for like 6 months...
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Alison Davison
(@Allybell73Bell) reported
@FitbitSupport please help me? My fitbit charge 2 has gone weird. The display is showing back to front (like a looking in a mirror) how can I reset it?
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Gerry Adams Appreciation Society
(@quakdo) reported
@NeiceyWatson @FitbitSupport Brought mine back to retailer with no issue anyways, Fitbit has a 24 month manufacturer warranty which I didn't realise, good to know.
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Lorna Marter
(@Skeetergirl5) reported
@FitbitSupport you seriously need to fix the bingo game. It's irritating and frustrating that once again my minutes don't show up in the game. It's locked at 21 minutes and I've had 149 minutes of activity since then. Why can't this game be fixed?!?
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Rob Brown
(@frobie) reported
@FitbitSupport doesn't seem like it has anything to do with my question. It is talking about battery level and my sync status but like I said it's a problem with the challenges, such as workweek hustle. I and the rest of the people on the challenge are often times unable to rematch
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Laura
(@itsjustmelaura) reported
Anyone else have issues with calorie inaccuracy when using @fitbit barcode scanner feature? Everything I scanned today was off. It didn't use to be this bad. #Fitbit
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DHRUV SOLANKI
(@DHRUVSO93704742) reported
Hello @fitbit @FitbitSupport @FitbitIN i have issue with my fitbit versa lite it has red cross on screen how to fix ?
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Stephanie Dugas Whitmer
(@Eagle_Eyes_12) reported
@FitbitSupport ever since my last update on my Fitbit verse lite my Fitbit will not connect through Bluetooth. I’ve even deleted and reinstalled and it will work for about 3 minutes and then stops working. Plus help. I think last update was feb 10th. Thanks
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Rachel❌❤️⚓️
(@finbren) reported
@fitbit @FitbitSupport @FitbitUK any chance of having a clip on Fitbit like the Fitbit one. Me an others have to take out Versa off for work & we keep losing steps because it’s not on wrist. It counts steps but then shuts down and we have to reset...
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Marco
(@Marco13583722) reported
@FitbitSupport I did. I even removed and readded. Dane issue.
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Harish Krishnan
(@avengiyer) reported
@FitbitSupport That wasn’t the case. It shows deep sleep when infact I woke up and was sitting down resting for less than 30 mnts.
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Jen Methven
(@jenniflower27) reported
@FitbitSupport There was maximum of maybe 1 or 2 below zone minutes at the end with cool down but other than that, they don’t exist so why is it showing me there was 22 below zone minutes?
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Devanathan
(@devanathan_sri) reported
@FitbitSupport I have Replied to your message with image. My Fitbit would not restart. Help me get a resolution, this is 2nd time in a row within /close to a year the charge 3 is giving me trouble.
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Rachel Tennison
(@rachel_tennison) reported
@MissAWaters1 @fitbit Speak with fitbit. Its a common problem and they may be able to change the back for you.
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Jamie Brigden
(@YOWJamie) reported
@FitbitSupport why am I prompted every time I open the app about location services?? I don’t want location services enabled which is why I disabled it. I don’t need to be reminded of this every time I open the app. So damn annoying. Fix it!!
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rit748
(@rit748) reported
@FitbitSupport Thanks for the reply. I have just run into an issue on my Versa 3. WhatsApp and Outlook email notifications are not popping up as seamless as they were previously. How does one resolve this?
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Tami Kreidler
(@TamiK10) reported
@FitbitSupport my bike rides are not being logged. I disconnected and reconnected and it’s still not working. This started shortly after update.
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.
(@Char19_) reported
@FitbitSupport My Fitbit Alta HR isn't syncing my iMessage notifications no matter what I do. I've tried everything please help.
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Ali rawi
(@rawi29) reported
@fitbit I've been using my third Fitbit with you you Fitbit charge for the last 6 or 7 month and now stopped anyone can help
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Jordan McKittrick
(@jmckittrick15) reported
@fitbit how does someone cancel their premium subscription while they are still on their free trial. Have chatted with your help, they said they'd put a request in and still getting notices that they will still be charged.
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LikeThisorLikeThat
(@Amazonian589) reported
@LillzTrackLife @fitbit @FitbitUK You’re not going to get a proper response from them, because they’re pricks. But yea, this is a thing. Google Fitbit burns. You may want to loosen the strap to a loose fit, wipe down water/moisture being trapped under the strap, or stop wearing it. x
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Clare Winton
(@clare_e_winton) reported
@FitbitSupport I now have a new problem! I bought a Charge 4 to replace my old Charge 3. I then signed up for the 90-day premium trial via the email sent to me after I set up my new watch. But the premium content does not work on my Fitbit app...
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Harry Williams
(@hastingsnow) reported
@FitbitSupport please fix the well-reported 'not enough heart rate data available' bug that occurs when using the app to track exercise (whilst wearing the device), this is a basic fix that has got me looking at @garmin devices next.
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Sheila Randall
(@oasvcs1) reported
@FitbitSupport since the last update, syncing hasn't gone right. Now, my Versa 2 will not sync. I have tried restarting my phone. I have checked for additional updates. Help.
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Amber
(@MthrFinPrincess) reported
@FitbitSupport lately my exercise isn’t syncing properly and apparently my Husband is having the same issue. It will show up then disappear and not give me calories burnt.
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Arun Singh Khokhar
(@arunskhokhar) reported
@FitbitSupport Fitbit charge HR band strap has broken from body. I want get strap and body of band replaced.