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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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lesley ☀️
(@lesleyr23) reported
@fitbit Hi,I have a Fitbit charge 5 which is less than 9 months old. The battery life is now only lasting 1 day. I’ve checked all they usual - nothing running in the background. Help please. I know this is an issue lots of people are experiencing, please advise what is being done
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AlwaysLearning
(@ScienceOf2021) reported
@FitbitSupport I would be more interested in resolving the actual root cause to the problem. The firmware you are pushing out is bricking devices right and left on at least 5 different platforms. No comments,nothing official, just quiet. We cannot even trust any FitBit firmware updates!
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Blessed525
(@Blessed_525) reported
So mad @FitbitSupport right now. Yesterday I get a link to upgrade my broken Fitbit Sense to a Sense 2..button even said Sense 2. The code comes, but isn't good on the Sense. I am happy with the Sense.I am not happy that Fitbit made an offer and took it it in the 3rd link
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krisp 😷
(@krisp131) reported
Tonight I place a curse on @fitbit, every employee, & every marketing person who had a hand in making my mother want to buy one because the Bluetooth connection has failed between her device and her phone and it is now my problem. I hope my face haunts your dreams.
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Big Tucks
(@TuckerOnline7) reported
Poor customer service @fitbit @FitbitSupport @FitbitUK can't get them to deliver a product or get my money back
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Ramesh
(@Raidlevl_diffrs) reported
@FitbitSupport @FitbitIN My Fitbit versa 3 belt is Damaged, where can I buy it in Mumbai? Any quality Centers would be of Great Help! Please Suggest!
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JJ 🏳️🌈
(@JJDodders) reported
@GeorgeForth @fitbit Its been an issue for nearly 10 years. Way before Google bought Fitbit. They just refuse to integrate with Apple systems despite customer demand for it.
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Roya Kambin
(@RKambin) reported
@FitbitSupport Is anyone have a problem syncing their Sense?
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jorge veytia zazueta
(@discfunkcional) reported
@patylicius @fitbit Don't waste your time, they're going to tell you it's your problem and they're going to wash their hands...and they're going to give you a discount so you can keep buying their crap
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Josie DJ Imaginette
(@JosetteN) reported
@FitbitSupport I have a Fitbit Sense, and I have intermittent problems getting it to charge. Now it won't charge, even though I'm doing everything normally... What can I do? Cleaned back, ports, etc multiple outlets attempted. Very frustrating 😤😭 please help!
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^JD
(@jonodnz) reported
@JJDodders @Apple @fitbit Well it’s not a fight from ourside … we offered apple engineers to even help them do it .
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ZsA
(@ZsA99506933) reported
@FitbitSupport hi, the food section of my fit bit app is messed up - all of my food intake I add for a given day is registered for the next calendar day, and the calorie intake does not add up, regardless of the date Restarting, rebooting etc didn't help. What can I do?
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Nick G
(@Gyga_9) reported
Worst customer service experience of my life @FitbitSupport I bought my watch back in July had it for 18 days until it broke and had to send it back to Fitbit for assessment. I heard back from them about 4 weeks later asking for my information for shipping, nothing else.
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Ramesh Nama 2110
(@medhanama) reported
@FitbitSupport 8 months already still no update.. this is very bad.
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Dharmendra
(@_dharmen4real) reported
My replacement is stuck for last 1 month at customs because @DHLExpressIndia or @fitbit made a mistake in shipping address and none is doing anything to take responsibility, fix the problem and deliver the part.
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KTJ
(@1982ShOrTsTufF) reported
@fitbit Nightmare not story
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Emma How
(@emmapage51) reported
@FitbitSupport I am now very disappointed and frustrated. Recently you sent me a replacement Versa 3 as mine would not pair with my phone and remain paired. It was fine. I have swapped my phone and now I have the same problem again. My replacement only came in July.
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Dave Griessmann
(@dgriessmann) reported
@FitbitSupport your app is garbage. Constantly dropping @fitbit connection and doesn't work right. Don't have this issue connecting to anything else. You want $ for a broken app. Nope!
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Claire B
(@claireblair83) reported
@FitbitSupport my charge 5 screen is blank. I've reset by pressing the button 3x, the device did vibrate but still nothing on the screen. Can you help me?
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AlwaysLearning
(@ScienceOf2021) reported
@FitbitSupport How can you not know about this issue by now? Over a month since the reports started appearing and still not one single official response. Please explain...
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Lewis Kennedy
(@LewisDKennedy) reported
@fitbit My Versa 2 (bought in June 2020) has developed an issue where the screen has stopped working, displaying flashing lines even though it's still recording stats. Strange this happens just after its out of warranty 🤨
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Bianca ©
(@BionicBK) reported
@FitbitSupport Hello! Purchased by Fitbit in June 2021 and I use it everyday. However the battery will no longer charge and I keep getting an error on my Fitbit. I know this is now out of warranty but is there anything you can do please?
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Rob Williams
(@110866Rob) reported
@FitbitSupport Absolute garbage product - I will never purchase again or recommend anyone to purchase a Fitbit charge 5 - thrown in garbage
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jorge veytia zazueta
(@discfunkcional) reported
@lesleyr23 @fitbit Don't waste your time, they're going to tell you it's your problem and they're going to wash their hands...and they're going to give you a discount so you can keep buying their crap
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🌴Diane Lynn☀️
(@tropicalsparkle) reported
@fitbit It’s not working, not allowing me to vote or comment. All is closed or locked. I give up. I am due to upgrade in a few months. Going to change to a different brand. Charge 5 had 2 good features dropped. They are the reason I stayed with Charge. Charge 5 is not an upgrade from 4.
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Sandy Queen
(@SAQ102) reported
@FitbitSupport I have a fitbit versa 3 and it just stopped working. When I plug it into the computer I get an error on the watch. It has a big red X and says "data not cleared sync and try again I have tried to call the number but just get hold. I was on hold for 30 minutes no one ever answered
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Vicky is High Risk of Covid-19 🌈🦇🎃
(@meandmyaneamia) reported
I just wanna put music on my fitbit but no the windows app is to glitch, can't even log in. It should not be this hard @fitbit sort the windows app out
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Sean Stowell
(@seanstowell) reported
@fitbit rubbish £250 watch broken again after multiple replacements - I want my money back .. I need a watch ..!!!
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SimpleNotClean
(@FinalFatnasty7) reported
@JJDodders @fitbit Bad practices, move yo another watch as they don't respect their consumers
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Stacy
(@abbynormal92243) reported
@FitbitSupport I want to stop autopay but there is no way to do this from my account. Help.