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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gaurav Roy🇮🇳
(@groyc) reported
@FitbitIN @FitbitSupport :Team my fibit sense purchased not more than 6 months ago is Dead and not charging.Let me know service center and process to fix this!located at Noida,UP,India.
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Jeff Farmer
(@metsnjesq) reported
@NjTank99 @fitbit Would someone help him with his goddamn Fitbit please
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Kyan
(@bravesplswin) reported
@BregmansWrld @NjTank99 @fitbit fitbit trash company
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Siddharth Agarwal
(@TheSidAgarwal) reported
@fitbit @FitbitSupport @FitbitIN Been waiting for more than 10 days with a Fitbit Sense that doesn't sync properly. Diagnosed the issue with the Fitbit team and still need to wait so much for a replacement. Bought it in Jan 2022. Hoped for better service from Fitbit. Pls help.
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Alan M.
(@BrooklineDad) reported
from
Brookline, Massachusetts
@FitbitSupport Having recent trouble with GPS on Charge 5 - repeated shutting off even with open and clear skies. Tried restarting with no change. When it does work, there are large errors (route going into body of water and 16 miles for a half-marathon route).
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Chuck Chew!
(@ChuckSeedNBreed) reported
@NjTank99 @fitbit What’s the problem, did it not make you fit?
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Dr Louise Harvey
(@louiseharvey) reported
@FitbitSupport Hello, the plastic connector on the body of my Charge 4 has just broken, meaning that it can no longer be connected to a wristband. My FitBit is less than 2 years old. I see from the forums that this is a common problem. What kind of support is available for this?
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Kim Sloan
(@thesocialtech) reported
@FitbitSupport my versa 3 has been having trouble charging. I have done everything including a restart. Now the versa 3 will not start. It flashed the fit it symbol but never started. You feel the haptic feedback to the button press, but never starts after the 10 seconds
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#Not my NYGiants
(@BigBlue42315671) reported
@NjTank99 @fitbit Android is garbage join the world of Apple
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Geoff, aka Old Man Who Bets
(@OldManWhoBets) reported
from
Manhattan, New York
@GrexDel @fitbit I haven’t opened the email they sent me yet, Reddit said was 35% for people with the same issue I’d rather just revert back to the last update and not spend another $100 with them
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Dan Roff
(@Dan_Roff) reported
@FitbitSupport hi my fitbit sense just stopped charging. I haven't had it very long I think the charging chord is faulty. One of the steel prongs doesn't spring our any more. I think this is the problem.
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Claire Carwardine
(@clairecarwardin) reported
@FitbitSupport my charge 5 has stopped charging. I’ve put it in rice for 24 hrs and tried restarting it 3 times. I have the Fitbit logo when initially charging and 0% battery power but then nothing after several hours charging. Can you help?
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Freya-Louise
(@freyalouise1992) reported
@FitbitSupport hi! I have an issue with my new Fitbit that over had less than 2 months. Can someone please pop me a pm to discuss!
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Christian Chibueze
(@donfamous40) reported
Good day sir, I have a report to make on my fitbit account i lost my two factor verification number, now i can not login to my account for the past 4 days, is there any possible way to resetting it with my email @FitbitSupport @fitbit @FitbitDev
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bobby
(@iwantafro) reported
@NjTank99 @fitbit Ok poor man’s Francis
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Corny Wilson
(@CarlWinslow6911) reported
@fitbit @NjTank99 Hopefully your response went something like “there is literally nothing we can do to help you. Godspeed.”
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Andre
(@AndreTheGeek) reported
@FitbitSupport It’s always up to date. Everything is. Article not required. Bit a little secret…I fully expected you to say that. My phone doesn’t execute YOUR code differently from another model. It’s done this before on other versions. You just haven’t fixed it yet. Fix your app.
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T-WILL
(@TYRONE9885) reported
@NjTank99 @fitbit put in the freezer for an hour and then put it in sand for about 30 minutes. I had the same problem.
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Lazy Man And Money (💰,🦥,🌴)
(@LazyManAndMoney) reported
@FitbitSupport Okay, I'll reach out to you, but because I'm helping you fix a core engineering bug we can talk about my reasonable rates. This is not my user error and I've already spent many hours on this. Normal devices should know better than record 1.6 million steps in an hour at 4AM.
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jimmy
(@jimmysunny85) reported
@FitbitSupport It's ok yet again I used videos on YouTube to fix the problems something your tech support is really needing to learn
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BuzzyBee007
(@BeeFitzy007) reported
@CitizensAdvice grateful for help. @FitbitUK @FitbitSupport forced recalls on Ionics due to faults & promised refunds within 3-6 weeks. I processed 2 recalls on 19th May’22. Chased many times & escalated recently. It’s been 18.5 weeks, still no refunds! Any advice? Thank you
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Hanna Skeppner
(@HannaSkeppner) reported
@FitbitSupport I've been in touch with you through DM with a customer support case, but haven't heard back in a couple of weeks now. Can someone help please?
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Sean Smyth
(@smythsays) reported
@FitbitSupport: Despite all advice on your website, my Charge 4 still won't hold a charge for longer than 12 hours. This only started happening after a firmware update. Do you have any advice for solving this issue? I'd prefer my $140 device not become a paperweight. Thanks.
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othersideofthedash
(@YolandaOSOTD) reported
@FitbitSupport My #Fitbit #Versa3 completely died. It was given as a gift in May 2021. Tried cleaning sensors and charger, tried resetting. Nothing. Worked yesterday, put it on charger last night... Now, nothing. Just like my planner, I can't live w/o my Fitbit. Please help!
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Karthik Murali
(@Karthik_Murali) reported
Extremely disappointed that @fitbit @FitbitIN @FitbitSupport just refused to do anything about my Fitbit Sense smartwatch.The watch just stopped working altogether after 1.3 years despite maintaining it perfectly.They simply said 1yr is over. Really poor support. Id : #46743237
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Joe
(@joeballeffect) reported
@NjTank99 @fitbit @FitbitSupport Help this man
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MH
(@Ms01251977) reported
@fitbit for the past 2 days my steps have not been tracked. How do I fix it?
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Masticgum
(@Masticgum2) reported
@AWPorterfield @BestBuyCanada @fitbit I dunno. Sorry you are having this problem.
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Denise 🇺🇸🇬🇷🇧🇷
(@deniknola) reported
@FitbitSupport I chatted with Fitbit support and the resolution was just to buy a new device with a discount. I don't want to buy a new device just bc the band is broken. My device works perfectly. I'll pay for the repair.
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Chelle
(@Pinkpp78) reported
@fitbit ever since purchasing my Versa 3 nearly a year ago the syncing is terrible. It’s taking around 20 mins to sync every time. I’ve rebooted, numerous force quits, deinstalled and reinstalled app and nothing works. This is not a good advert for the versa 3 🤯🤔