Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (26%)
- Device Failure (20%)
- Online Features (11%)
- Sign in (9%)
- Website Down (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 1 day ago |
 Gilbert
|
Online Features | 2 days ago |
 Reutlingen
|
App Crashing | 2 days ago |
|
Bangor
|
Device Failure | 3 days ago |
|
Charlotte
|
Errors | 4 days ago |
|
Tucson
|
Errors | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Aden (@anaden2023) reported@schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.
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Justin (@crossbosox) reported@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Part-Time Analyst (@PT_Analyst) reportedDear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesn’t involve deleting 100 records each day
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Sukamal Dasgupta (@SukamalD95039) reported@fitbit charging cable not working properly.holding sence 2 watch
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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KaLea in TX (@TexasKaLea) reported@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport None of that worked. Other users are now reporting the same issue, so it’s obviously a known bug/glitch now.
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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Jessica Young (@Jessicayoung_99) reported@clevermonkey93 @FitbitSupport I’m having the same issue with mine
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Jason (@megabyte682) reported.@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.
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Kurtis Stirling ⚡🏴 🇳🇿 (@Kurtis_NZ) reported@FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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alt-your-ristics (@EugeneGeis) reported@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
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Josh Fields (@partiallypro) reportedPretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.
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Ruthy Corbett (@Ruthycorbett) reported@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
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Susan (@susanelizabet28) reportedApparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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Anil Jo Thomas (@thomasaniljo) reported@FitbitSupport @fitbit is there an issue with your app? I've been trying to log in my food consumption today and the data disappears. What is going on?
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🅂🄷🄴🄽🄰 the Diva ~ aviD eht anehS 💃🏾🤓 (@leqtepie) reported@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
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BigPoppa334 (@BigPoppa334) reported@FitbitSupport fix the food logging on your app. Don't bother with a reply, I don't need your standard help desk answer of logout and reboot. It's obviously an app issue affecting everyone globally. You'll you have to fix this with an app update. How about a fix ETA?
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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John OConnor (@jeoconnor56) reported@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
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Trevor Elenbaas (@ElenbaasTrevor) reported@FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?