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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Pritesh Bishi
(@creative_prit) reported
@vinethviswanath @fitbit @FitbitSupport Hey brother, Can you help me how you setup the payoneer account to get the refund. I never received the second email
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Michelle Cresswell
(@Lazycat28) reported
@FitbitSupport can I get a refund for my premium? I've had it on trial for 6 months and I do not use it at all. Thought my 1st payment was meant to come out next month. Please can you help?
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ABHISHEK BISHT
(@ABHISHE02059464) reported
@fitbit deer all don't buy any fitbit watch as I buy versa after 4 yrs my battery was running one day and now they said no service centers and ur watch is not return. So it means it's a garbage my watch as I spend 28 thousand rupees
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Maureen Sullivan
(@pimpmybrief) reported
@fitbit my Versa 3 won't stay connected to either of the previously installed networks. I thus can't use my Deezer. I just got this watch in February so not wanting to upgrade (and switch music providers again) just yet. Help! Thanks.
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george martin
(@stellagirl992) reported
@FitbitSupport My fit bit is not working and all of my data went back down to zero what is wrong with the product ?
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Aniket Rathi
(@RathiAniket) reported
@FitbitIN @FitbitSupport I have bought Fitbit sense 2 which includes 6 month premium membership, however I am unable to use any features. At the same time it is asking for money. Could you please help me in this?
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Erica Robinson
(@ericahrobinson1) reported
My @fitbit account Was hacked a month ago and someone treated themselves to a free watch. Mine died & they say sorry can’t help. If I can see the hack, they can too. #fitbitsucks
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Tendai N. Ramhewa
(@TendaiRam) reported
from
Derbyshire, England
@FitbitSupport what happened to the replacement Fitbit for case #46483406? It's been two months. Why is it taking so long to issue the replacement???
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Danielle Hance
(@Danielle_Hance) reported
@FitbitSupport Support this past year has not been helpful. On top of my other issues, the band on my watch just broke. Please help!
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Hope Dunleavy
(@hdunleavy) reported
@Bikebusdesigns @fitbit I am having the same issue after 2 months. No refund option, even though they know they are selling a subpar product.
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victoria gregory
(@vickygreg1) reported
@FitbitSupport Hi please can you advise me on how to replace/ repair my charge 4 Fitbit purchased in aug 2021 as it fell apart off my wrist and seems to be broken between the strap and the watch - have tried fixing a new strap but this hasn’t worked. Many thanks
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Rhyan Brandt
(@RhyanWithH) reported
Worst customer service ever @fitbit you guys are straight trash! Bought the versa 4 pre ordered! Still not here! You guys suck!!!
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Military Dollar
(@Military_Dollar) reported
@fitbit It’s very clearly not a problem of the battery draining too quickly due to the features on it, as it went from lasting about a week per charge on September 30th to lasting less than an hour per charge by October 2nd. So, am I supposed to DM you or what?
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ABHISHEK BISHT
(@ABHISHE02059464) reported
@FitbitSupport My versa is 100 charges but they running only one day so what can I do ur team said after warranty no repair centers no return policy so why we are purchase ur watch after warranty they not running tell I spend 28k it's a garbage now @fitbit @FitbitUK
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Military Dollar
(@Military_Dollar) reported
Dear @fitbit I bought a brand new FitBit Charge 5 at the beginning of Aug but 2 months later it won’t hold a charge. If I reset it I can sometimes get it to charge to 100% but within an hour it’s back down to <4%. I moved to Europe so I can’t just take it back to the store. Help?
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Lívia.
(@LiliRoberti) reported
@fitbit @FitbitSupport please help a brazilian who bought a fitbit in US! Using the brand since 2017, charge 2 was excellent and now my charge 5 is TOTALLY DEAD! Its still in the warranty, could you please help?
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Eileen Bare-Bones 🔜 Gamehole Con
(@grphcnvltywife) reported
@fitbit I've been a customer for nine or so years. Your terrible charger design just lost my future business. $20 plus shipping every four to six months for a charger that breaks is not a good look. I thought it was just me, but the reviews are pretty consistent.
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Michelle Clay
(@michmarieclay) reported
And to add insult to injury, I got this one because my last one got water damage despite claiming to be water resistant up to 50 meters and it was barely in water for very long. Did they help? Nope. It was out of warranty…cool. @fitbit @FitbitSupport
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Shafeen Ahmad
(@ahmad_shafeen) reported
@fitbit my watch isn't working fix the app!!!
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Bobby Joe
(@apellbob) reported
@fitbit Get the Sense, Sense 2 or Versa 3 or 4 if you know what's good for you. Pixel isn't ready, has poor battery life.
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Mahesh Patil
(@TheMPatil) reported
@FitbitSupport Can someone help for refund on this , problem is I can't use device and refund already been 4 months This is frustrating experience , I have not expected this from #Fitbit
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NIO Finance
(@NIOFinance) reported
@FitbitSupport @FitbitES @FitbitUK Hi, since Jan 2022 you confirmed me for a fitbit ionic refund (ref number 2022031804837476). Since then you have never resolved the issue, after multiple escalations and phone calls. I am still waiting for a solution, emails are never answered.
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george martin
(@stellagirl992) reported
@FitbitSupport my Fitbit hat went down to zero where is my data?
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WeirderIsGood 🇺🇸
(@WeirderIsGood) reported
@FitbitSupport It’s not synching. It starts, then stops midway through. Another issue is my Versa was at 87% and about 45 minutes later, it dropped down to 4%. That never happened before.
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Green Bin Tax 👎👎
(@ChrisJeff888) reported
@ArgosHelpers @FitbitUK @FitbitSupport Fitbit you support is pretty naff 2 months no reply or replacement charging lead Very poor support 👎👎
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Danielle Hance
(@Danielle_Hance) reported
@FitbitSupport Anything you can offer me for the trouble? Support hasn’t been helpful in fixing my issues, even when my tracker was within warranty.
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WeirderIsGood 🇺🇸
(@WeirderIsGood) reported
@FitbitSupport — is there a problem with the app?
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ABHISHEK BISHT
(@ABHISHE02059464) reported
@fitbit so it means if ur watch is not working g properly after warranty so fitbit no services centers and no return policy so it's a waste of money as I wasted 28k there is no return or repair policy now
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Tiffers
(@Tiffany65544319) reported
@FitbitSupport please can someone help in setting up an account. It won't let us set one up?? Why?? TIA
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Shelley Evans
(@shelleyevans83) reported
@FitbitSupport i am having serious problems with my Versa 3 battery, when i first purchased I got about 6 days battery. Now after 45days (funny that eh) im lucky if I get 36 hours, my activity/settings haven’t changed, what’s the issue ?