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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sciuridae Hero
(@attritionorg) reported
@fitbit Sure but kind of weird customers have to go out of their way to report a problem a second time, on a second medium, that should be common sense UX really.
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dan chall
(@danchall) reported
@FitbitSupport Clock-change Sunday is coming up. Can we expect a repeat of the semi-annual trouble with the hourly activity display? It’s not a big deal, but I was advised more than once to go through a bunch of the standard remedies, and those efforts always wasted time.
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Casey
(@Choorel) reported
@FitbitSupport we need to return a charge 4 that has failing gps. I don’t think we should have to pay for return shipping for something not working properly.
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victoria
(@anavictoriatuem) reported
from
San Diego, California
@FitbitSupport Please never buy a Fitbit. I’m not the only one with this problem! I had my first watch for only 8 months when it stopped working. Now the second one stopped working at 14 months! This is the quality and the duration of their products. Not worth it! 👎
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Evan
(@EvanHines1) reported
@fitbit please fix your fitbit aria setup page you have an invalid cert.....
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Jenn Rosen ツ
(@jwalsh_nyy) reported
@FitbitSupport Still no explanation to why my issue happened. No helpful information whatsoever.
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Mike Lee
(@MikeOWLee1) reported
@FitbitSupport Why is my post not working? As soon as I post it, it disappears. I have logged out from the Fitbit app, logged in, turned off iPhone, etc. - did not resolve the problem. Any suggestions? This has been occurring over the last 3-4 days.
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jitendra chaturvedi
(@rockjeevan) reported
@FitbitSupport Need support as my Versa lite left button not working...
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DMIL421
(@DMIL421) reported
@FitbitSupport As I said, poorly designed and doesn't work at all for those of us that are essential workers whose days start late at night. I'll post the request and feedback, but surely you can see where this is a problem and shows a significant lack of appreciation for people like me.
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Lisa Thacker Klarich
(@LisaKlarich) reported
@FitbitSupport i got the new charge 4 for Christmas and all has been good except for the last month the vibrate has gotten out of control and is soo loud. I have tried to adjust, i have reset it nothing seems to help. Thoughts?
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Em
(@embellydance) reported
@FitbitSupport is there an issue with Bingo today? My game is registering my miles and steps but none of my minutes. I've already restarted my phone and logged out and back in.
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Louise
(@weezy1988) reported
@FitbitSupport @StravaSupport @MyFitnessPal Having trouble with my apps all syncing. Some days strava doesn't sync to myfitnesspal. Others fitbit doesn't. Some days the calories don't tally up on fitbit home screen to exercise to myfitnesspal.
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Cat Shanley
(@CatCShanley) reported
@FitbitSupport Trying here. I can't turn the imessage notifications off on my Inspire2. Tried everything (uninstalling, installing, logging out, etc). Option wont open in the settings. Could someone help? I am seriously considering switching to Garmin after 6 years of FitBit.
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PeeplesVoice
(@PeeplesChoice85) reported
from
Chicago, Illinois
@CandyLand16 @fitbit @Target I'm finding out. And this could easily be resolved if they just fixed the issue.
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Elaine Dicken
(@dicken_elaine) reported
@FitbitSupport I have been trying for 4 days to sync my Fitbit & it’s not working, I have reset it twice & the lights flash so it looks like the Fitbit is working but not connecting to my IPad. I also tried to send an email but I get sent here to Twitter. I’m frustrated.
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Jouni Karlsson
(@nakkel) reported
I'm ******* livid. We are in a middle of a ******* pandemic and I find out that @fitbit is pushing alt medicine and mind-magic. **** this **** and **** you @fitbit for peddling that ****. Anyone wanting a cheap Versa2? I ain't touching that pos anytime soon.
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Fannie Schapiro
(@runninggirl48) reported
@fitbit Poor customer service - how to show you don't care about longterm customers!
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Leah Morgan
(@leah4cett) reported
@FitbitSupport I contacted you about notifications a while back and you fobbed me off with a load of links. It didn't fix it. I learnt to live with it. But now the watch won't even sync with the app to record my data. Really disappointing @fitbit
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Nirbhaya Pahwa
(@nirbhayapahwa) reported
@FitbitSupport Hello! Got a new device but a lot of the functions stopped working after first day itself. I'm not getting any message or call notifications on my tracker. Please help.
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Clark
(@wetwilly_08) reported
@FitbitSupport following the app crash last week, my fitbit is now tracking the distance I travel, even if it's by car.
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Sarah Cruz
(@xoSarahKJ) reported
@FitbitSupport Ive contacted support & got no help. I’ve had a fitbit for many years but I’m about to just throw it in the garbage! The app software is just terrible lately.
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Iam Mudlet
(@IMudlet) reported
@lecanardnoir @fitbit looks like the "forever young" idea of deepak's has turned to ****
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Kamau Ng'ang'a
(@kamaunganganew) reported
@FitbitSupport How do I resolve Error 1 in Aria 2 scale
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Jouni Karlsson
(@nakkel) reported
I'm ******* livid. We are in a middle of a ******* pandemic and I find out that @fitbit is pushing alt medicine and mind-magic with Deepak Chopra. **** this **** and **** you @fitbit for peddling that ****. Anyone wanting a cheap Versa2? I ain't touching that pos anytime soon.
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archblr
(@archblr1) reported
@FitbitSupport I am reiterating that my problem is that there is a blank screen with no logo or any notification. When I tried the factory reset by pressing three buttons I could not see anything only a light blue glow. Please understand and resolve the issue
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Richard Dorman
(@Sheridan01) reported
@FitbitSupport Syncing is not the issue lately, your app keeps freezing.
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WhoMe
(@BrentBr91625478) reported
@FitbitSupport Hey I’m not sure if you can help but it seems my Fitbit won’t sync. Last time was on the 1st and won’t track steps but alarm and calories work?
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HELP CENTRE🧑🏿💻
(@EmeraldPaschal8) reported
@bamfida @FitbitSupport I can help you get back your hacked account
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DMIL421
(@DMIL421) reported
@FitbitSupport You aren't helping me feel any better or any more heard on this issue. Just like the many pages of comments saying the same thing I am.
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JoJo ♠️
(@Joanna_DG) reported
@FitbitSupport your app needs some serious work, even after the most recent update the app constantly freezes and shuts down. Especially when I try to look at my sleep data.....