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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Xeno
(@TaruPanther) reported
@FitbitSupport @TalmageMcG I'm getting the same problem on my Versa 3, no fix has worked.
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Andrea
(@TheAndreaChiang) reported
@FitbitSupport I'm unable to login to my fitbit App. It says server down for maintenance. When will the maintenance job be done?
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Democracy is still imperiled. Fight for it.
(@MadameBeloved) reported
@FitbitSupport This is the standard advice provided on the help forums but it doesn't address the problem with the Charge 4 adding random steps. I sent my email address via Facebook.
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HibikiRush
(@HibikiRush) reported
@FitbitSupport Placed order 15964bydsk2wc 6/11 w/ 2 day shipping. 6/16 still not arrived. You guys sent it FIRST CLASS with USPS. Terrible.
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Diane Ashby
(@DianeAshby2) reported
@FitbitSupport hi can you help me pleaseI have purchased a Fitbit Charge 4 and it will not charge. I have followed the trouble shooting guidance and rebooted it but still cannot get it to charge. Thank you
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Mukesh mihani
(@Mukeshmihani1) reported
@fitbit Case Id:41272161 U have sent the same instructions on your last mail and it worked for three days I don't think you have any serious intension of solving the problem that's why you are asking me to repeat the same instructions again after a week.anyways I am fed up now
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seaherne
(@seaherne) reported
@fitbit hey. One of your chat agents, while trying to "help" me sort a payment issue, cancelled my pre-order before telling me, and made me place a new order. Words cannot describe the frustration. I've been trying to sort this for 2 days, and now I feel tricked.
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♥ Lynsey ♥
(@LynseyTwinMum) reported
@FitbitSupport can you edit an exercise? I recorded a walk this morning but forgot to end it so left it on an extra hour when I got home so my Pace looks really bad! I would like to be able to edit the end time but there is no pencil to edit just the delete function!
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Lauren McGroggan
(@laurenmcgroggan) reported
@FitbitSupport Cannot log in! Says my email and password are incorrect which they aren’t as I have them saved to my mobile. Help
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Hèctor López 🎗️
(@hector_cat) reported
@FitbitSupport I have no answer via DM to an issue. Are you still giving support on this channel. Thanks.
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Christina Boyle
(@CBoyle312) reported
@FitbitSupport The absolute worst customer service. Been waiting on my watch with no updates and a customer service department who keeps saying different things.
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Mukesh mihani
(@Mukeshmihani1) reported
@fitbit Case Id:41272161 U have sent the same instructions on your last mail and it worked for three days.I don't think you have any serious intension of solving the problem that's why you are asking me to repeat the same instructions again after a week.anyways I am fed up
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IG: @ SHANEMICHAEL.CO
(@shanemichaelco) reported
@gretters15 @fitbit You'd win cause I have sleep problems but I'd still be down lmao
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Melissa Nethkin
(@thunderstorm106) reported
@FitbitSupport I got it fix
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Chris Dixon
(@Chris20702939) reported
@FitbitSupport good morning! I have the Fitbit sense and was really hoping to access the ECG app when it came out. However, I can't figure out how to download it... Can you help?
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Lauren McGroggan
(@laurenmcgroggan) reported
@FitbitSupport won’t let me log into my account and can’t get help through live support without having to log in first help!
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Dian
(@dianvisser) reported
@FitbitSupport Hello, my Charge 4 wristband is nearly broken after 8 months of usage. Is there any possibility you can send me a new one?
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Kevin kolongowski
(@kthomask11) reported
@fitbit SENSE SUCKS..... don't buy it.... Piece of ****.. constantly drops connection. !!! wait till a 3rd generation, lol
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🦋⚡️🏵
(@shisapoptart1) reported
@fitbit all day your site has been down for payment. Error submitting cart: Error: Request failed with status code 42. That error is even for Paypal.
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Kim (she/her) 🏳️🌈
(@akseabird) reported
both use the devices and May become pregnant at some point. @fitbit has been ignoring this issue & requests from a large chunk of the people who make up more than 60% of its user base for years.
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Stephanie Palmer
(@stephsophie91) reported
@FitbitSupport May I ask 1) My phone would be on silent mode as on "Vibrate" mode, I don't want my phone buzzing every 2 seconds - Would this be an issue? 2) I have multiple devices paired to my phone (Headphones etc.) but while they are paired, I am not using them. Is this still an issue?
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Bilal Md Khan
(@BilalMdKhan1) reported
@FitbitSupport hi...I did the factory reset of my Fitbit Versa... unfortunately it is not getting on afterwards....please help
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Democracy is still imperiled. Fight for it.
(@MadameBeloved) reported
@FitbitSupport I've had my Fitbit Charge 4 for ~8 months and it is randomly adding steps. Lots of people have this issue and none of the recommended solutions work. I just watched it jump from 960 to 1010 steps when I walk about 15 steps. What are y'all doing to address this??
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Charnette Pretorius
(@Charnettelovess) reported
@FitbitSupport please can you contact me wrt my Fitbit Versa 2 purchased from Takealot last year Feb. The battery is losing charge and the silicone strap holder is broken
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Simply Events
(@simply__events) reported
@FitbitSupport my display screen has completely faded away! Help ! Can’t live without my Fitbit 🥺
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01101001 01100100 01100010
(@iiimhotep) reported
Can we have a screenless fitness tracker from @fitbit or @Garmin that doesn't look terrible
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DHL Express India
(@DHLExpressIndia) reported
@anantsinghal84 @fitbit @FitbitSupport Hi Anant, We regret any inadvertent inconvenience caused. Please share/ DM your email ID/ contact number so we can help you with this.
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Kim (she/her) 🏳️🌈
(@akseabird) reported
both use the devices and may become pregnant at some point. @Fitbit has been ignoring this issue and requests from a big chunk of more than 60% of its user base for years.
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Beckie smith
(@Beckies73901953) reported
@FitbitSupport hi. New issue with my Fitbit the calories. It saying I have burned over 4000 today and over 5000 yesterday. Which is weird when I haven’t actually done anything apart from sit in the sun. This watch seems proper bust
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Debbie Jordan
(@debjordanpaints) reported
@FitbitSupport My Charge 3 screen is getting very dim. I did the reset and it did not help. I have had this device for about 2 years. What can be done to fix this?