Fitbit

Is Fitbit down?

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 01/31/2026 00:55

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (27%)

    App Crashing (27%)

  2. Errors (24%)

    Errors (24%)

  3. Online Features (21%)

    Online Features (21%)

  4. Website Down (13%)

    Website Down (13%)

  5. Device Failure (12%)

    Device Failure (12%)

  6. Sign in (4%)

    Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesElyria Online Features
FranceMulhouse Website Down
United KingdomLivingston Errors
FranceVilleneuve-d'Ascq Device Failure
United StatesWaterford Device Failure
United StatesOklahoma City Device Failure
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • PushCurious A.T. P. (@PushCurious) reported

    @JordanOSullivan @FitbitSupport I'm having the same issue

  • loralye211 Laura Allen Honold (@loralye211) reported

    @JordanOSullivan @FitbitSupport Same - app looks like crap and it won’t sync. At this point Fitbit needs to stop replying to ppl about how to fix it on their own. It’s not user error.

  • KristinaAggas Kristina (@KristinaAggas) reported

    @FitbitSupport my fitbit isn't syncing correctly and it's just showing readiness score, exercise, and the food log. Not sleep, health metrics, or heart rate. I'm paying for premium. Why is it not working?

  • tK0322 ミシンさん (@tK0322) reported

    @FitbitSupport @FitbitSupport It's not working. I sent DM.

  • VivaLaVixa Victoria-Charlotte❤️ (@VivaLaVixa) reported

    @FitbitSupport your app is not working, it’s doing all sorts of odd things. I’ve seen quite a few people reporting it, please look into it.

  • lauravennard1 Laura vennard 🏴󠁧󠁢󠁳󠁣󠁴󠁿💡🇪🇺 (@lauravennard1) reported

    @FitbitSupport there’s a problem with the Fitbit app it’s went wonky,please fix it.

  • Lakers1949 Clayton doesn't care anymore (@Lakers1949) reported

    @fitbit down for maintenance?

  • ThomWolfy WolfyThom🏳️‍🌈🏳️‍⚧️ (@ThomWolfy) reported

    5 full shipping days later and nothing about my package from @fitbit . seemingly lost somewhere after reportedly leaving Chicago on the morning of the 31st. @USPSHelp ?? i've never had this issue before. i've had lack of updates, sometimes, but not 5 days of nothing?? and it'll

  • rlcfc20 RLCFC26 (@rlcfc20) reported

    @FitbitSupport @tadahitsjenni The Fitbit community has mentioned these issues for the past 5 months. Zero communication from Fitbit or Google leaving loyal customers who have spent their hard earned cash in the dark. Fitbit used to have such a good relationship with users, that has now broken down….

  • JordanOSullivan Jordzzz ♒️ (@JordanOSullivan) reported

    @FitbitSupport I deleted the app as not only was it not syncing, the display wasn’t working properly. It wasn’t showing steps as my main stat, or all of the functionality eg stress, readiness. I’ve redownloaded and can no longer login. The website doesn’t seem to be working properly either

  • DarklordBaba Sagar Y. Kulkarni (@DarklordBaba) reported

    I hv Fitbit charge 3, from almost 1.5 years, it’s display isn’t visible. After all the troubleshooting, this issue is present. It still tracks activities, sends info to app. On Fitbit community, I see many others have this issue as well. @FitbitSupport @FitbitIN @fitbit

  • shadowstar240 Sarah Marie Jones (@shadowstar240) reported

    @FitbitSupport my Fitbit Charge 4 hasn't synched since 31st January. I have worked my way through all of the troubleshooting but nothing is working. I've tried with multiple devices and they can see that my Fitbit is there but won't connect. Please help, it isn't even that old!

  • JakeSmethurst3 Jake Smethurst (@JakeSmethurst3) reported from Melbourne, State of Victoria

    @FitbitSupport Are you guys down? It won't let me login.

  • __Hello__Kitty_ Manddaaaaaaaaaaa (@__Hello__Kitty_) reported

    @FitbitSupport I definitely tried but since the screen isn’t working, it’s not able to restart… maybe y’all should focus on making devices that don’t break down after a year because you want me to buy the newest one. I’ve had a Fitbit for years but this is pathetic

  • atlolis1989 MwritIngAwaY (@atlolis1989) reported

    Hey @FitbitSupport I need to download my family's data and can't figure out how to do it - can you help?

  • tadahitsjenni Jenni Lee (@tadahitsjenni) reported

    @FitbitSupport Okay well that still doesn’t solve my problem. I was bragging on y’all last week for how helpful you were but I didn’t realize that help was just getting me to spend more money on a lesser product that is falsely advertised as a smart watch.

  • DefinitiveSVST CopperTop Dan (@DefinitiveSVST) reported

    @FitbitSupport @JordanOSullivan It’s definitely an issue with the app, not something we’re doing wrong, FitBit.

  • JordanOSullivan Jordzzz ♒️ (@JordanOSullivan) reported

    @FitbitSupport It’s definitely not just me… see all the replies to my tweet! Trying to login on the website just sends me round in a loop

  • doodle_bobby shuxedo tark (he/him) ➐ (@doodle_bobby) reported

    Oi @FitbitSupport the app is down

  • breamut Breanna Mutschler (@breamut) reported

    @FitbitSupport I think your app is broken. Tried all the steps to get my Versa 4 to sync. It did, but it was only showing my calories burned and something else, and not my full dashboard. Logged out to see if that would work and now cannot log back in.

  • DanielleMwny70 Danielle in Buffalo NY♥️🦬💙⚔️💛 (@DanielleMwny70) reported

    Ok @fitbit I have tried to follow your instructions, even tried the 24 hour live chat, not working. I pay for the subscription and YES I want my clock to light up every time I pick up my arm. Like a watch & I don’t see that setting anywhere. Not on the app on my phone HELP ⏰⏰

  • RobFroome Rob Froome (@RobFroome) reported

    @JordanOSullivan @FitbitSupport I’ve got the same issues. Lots of people also reporting this. Shame Fitbit won’t admit to it and are fobbing you off effectively saying it’s your problem!! Wish they were just honest

  • JordanOSullivan Jordzzz ♒️ (@JordanOSullivan) reported

    @FitbitSupport is the fitbit app broken? It wouldn’t sync and now I can’t login.

  • DJG_Consultancy Donna Gillespie (@DJG_Consultancy) reported

    @FitbitSupport @FitbitUK my fitbit Sense is a year old and the charger has stopped working. Can you help?

  • DefinitiveSVST CopperTop Dan (@DefinitiveSVST) reported

    @JordanOSullivan @FitbitSupport Same issue here.

  • StitchRedman Ritch Steadman (@StitchRedman) reported

    @FitbitSupport i’m having issues sorting Google Wallet with my new Versa 4. Do you know of any problems with the system? Just keeps telling me there’s a problem when all details are correct @Google @GoogleUK

  • JennyGill15 Jenny (@JennyGill15) reported

    @FitbitSupport hi, the little ******** my watch to keep the main strap in place has broken so now the main strap ***** around. Where can I buy a new one to save buying a whole new strap? Thanks

  • EmEnSea Miss Michelle Clemson (@EmEnSea) reported

    @FitbitSupport Are there issues again today as I cannot get my versa 2 to connect with app to sync? Had trouble yesterday too but finally got a connection doing all the usual tricks. Not today tho.

  • Lakers1949 Clayton doesn't care anymore (@Lakers1949) reported

    @FitbitSupport down for maintenance?

  • Nasreen3009 Nasreen Salot (@Nasreen3009) reported

    @FitbitSupport please help, my Fitbit is not syncing either my phone correctly. Was working find until the 28 January.