Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (37%)
-
Online Features (20%)
-
Errors (18%)
-
Website Down (10%)
-
Device Failure (10%)
-
Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Faye hodgkins
(@HodgkinsFaye) reported
@FitbitSupport Hi . I’ve received my replacement face . I’ve just tried to go into the app I need to login which i tried and can’t asked for password email but haven’t got one come through. What next ?
-
Dave Harbuckle
(@2KnucklesIn) reported
@fitbit My favorite part about fitbit watches is how they work as expected for about 6 months and then do nothing they're supposed to do just in time for the next piece of garbage to be released. #plannedobsolesence #garmin
-
Dave Harbuckle
(@2KnucklesIn) reported
@fitbit My favorite part about fitbit watches is how they work as expected for about 6 months and then do nothing they're supposed to do just in the for the next piece of garbage to be released. #plannedobsolesence #garmin
-
KCK - Unapologetically American
(@Chitsk83) reported
@fitbit just returned couple of Fitbit Luxe I purchased. Worst product can’t rely on the metrics as at least 80% of activity it tracks is bogus especially over counts steps. And it stopped working after 3 weeks. Just returned them. There are products for $25 which work better!
-
EddyJr
(@EddyJrPogo) reported
Hi @FitbitSupport - can you help. My replacement watch I received a few weeks ago also stop working. Black screen, won't charge or reset. Thank you.
-
Andrew Farrimond
(@FurryMound) reported
@FitbitSupport Done all that. It’s every single time. Seems many other people have the same problem. I’ve raised it with you for years and it’s always the same. In fact, it’s worse.
-
Keelin o siochain
(@KSiochain) reported
@FitbitSupport FITBIT Ace 3 are Faulty. The first face fell out in school during P.E ,running laps. A huge effort by his classmates failed to find it so we replaced it. Yesterday the exact same issue happened, fitbit popped out of strap ! This is a design issue. Refund please
-
EmmelinePortia
(@missnathan1) reported
@FitbitSupport my charge 3 just vibrated a few time and has completely died! It won’t connect to the charger, it doesn’t buzz & the screen is blank 😣 it’s under 2 years old. Please help
-
BigBigWeenie
(@BigBigWeenie) reported
Anyone looking to up their workout game should get a @fitbit . I walked from my living room to my bedroom, it was 55 steps. I then sat down in a chair and stood up and I was at 78 steps. I'm getting an incredible workout without doing anything. #fitness
-
Max Norton
(@Maxamoochie) reported
@fitbit 26 Nov u told me, you’d shipped my replacement Versa, as mine broken & under warranty! I am STILL WAITING for this rep to arrive??? WHERE IS IT? The tracking No u sent me was FAKE! This is not good enough 👎🏼 looks like I’ve been lied to? #Fitbit
-
Tasha
(@muzik215) reported
@FitbitSupport bought versa2 to monitor my O2 and there is no clock face that is compatible HELP
-
Ɱike
(@MikeCustomTech) reported
@NateAdamCastle @fitbit only problem is im a privacy guy, fitbit im pretty sure owns the data or some bs. I know fitbits have been used negatively on people before. I would love a privacy focused health monitor
-
Craig Billups
(@CraigBillups) reported
@FitbitSupport cannot believe how poor the support pages are for Fitbit. Pages don’t load, no response to messages. Shambolic! #shouldvestuckwithApple
-
♡ bailey
(@baiIeyjoy) reported
@FitbitSupport my fitbit wont turn on anymore pls help
-
Scouter715
(@scouter715) reported
@FitbitSupport I tried that, I belive the problem is in the cord 🥺.
-
James McCormick
(@JamesMc32009653) reported
@fitbit @FitbitSupport My fitbit has stopped syncing, comes up data not cleared sync and try again but tried everything and still not working, it is a versa 2.
-
Kim Philp
(@KimmyPhilp) reported
@FitbitSupport I have just got the versa 2 and was receiving messages through my watch for the first could of days. I now don't get any and have a message that says notification service not running and I need to do a phone restart. I have done the restart with no look. Help!
-
David Owens
(@DROwrites) reported
My @fitbit was fully charged this morning and is already down to 80%
-
prthviraj
(@prthvraj25) reported
It's worst experience I am having with fitbit they was a software issues.They took month resolve it.I think fitbit is not reliable as they say @fitbit @FitbitIN @FitBits_
-
EarlOfRochester
(@WilmotEarl0fR) reported
@FitbitSupport Hello. FitBit seems to have deleted my account. Can you help please?
-
Alan Dean
(@alandean1878) reported
@FitbitSupport @FitbitUK - my Fitbit has gone a bit haywire. The screen looks like the interference on an old TV. (Tried to send a photo of it but failed.) Help please!
-
RAGHAVENDRA PRATAP SINGH 🇮🇳
(@Raghavendra_11) reported
@FitbitSupport Hello i want to change my Fitbit Alta battery. how it possible kindly give me the right suggestion to solve the issue. Thanks
-
hi.
(@lovesaroo) reported
@FitbitSupport I tried to talk over chat and it Didnt work. Now when i dm you there is no reply. Your app is not working. I have only had my Fitbit 4 days and i am already so dissatisfied and disappointed.
-
Surabhi Jain
(@surabhijain0190) reported
@FitbitSupport my Fitbit device (just a couple of months old) is not working. There is no physical damage that has happened to it, I have written to Fitbit support but to vain. Can I please request your help through this medium?
-
Holly Cloyd
(@socalilove) reported
@fitbit Really hate you took away the side button. Lemme say this real loud ✨✨It is WAY too difficult to manually control with swiping and touching while running and doing high intensity training ✨✨ Down with touchscreens - BRING THAT BUTTON BACK 🗣🗣🗣
-
Annette Muttler 🇨🇦
(@AnnetteMuttler) reported
@FitbitSupport Since upgrading to IOS 15.1 my Fitbit doesn’t receive texts. Is there a fix?
-
allaregone2day
(@allaregone2day) reported
@fitbit - When are you going to fix the issue of having multiple Fitbits that use apps on the same account with out having to remove one? This has been going on for way to long. Go the Fitbit community to see how moderators brush this off & move everything. WTF?
-
stephanie westfall
(@GSwestfall14) reported
@FitbitSupport I need help with my account please! It said try fitbit premium for 3 months free so I clicked on it then it said I have already done the free trial and charged me anyway, can someone please cancel my account and refund my money?
-
Vineet Subramani
(@vineetsub) reported
@FitbitSupport Unfortunately this is of no help! Google Support says @GoogleFit doesnt work with @fitbit !
-
prthviraj
(@prthvraj25) reported
@fitbit @FitbitSupport @FitbitIN Recently my fitbit versa2 special(1.8 yr old) had issue with its button.Suddenly it stopped working, which is why is I am able use the tracker.I contacted your support team through app.They told they can't replace or repair and not going help.