Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (41%)
-
Online Features (19%)
-
Errors (18%)
-
Website Down (10%)
-
Device Failure (8%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Foix |
Device Failure | |
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Richie Gulati
(@GulatiRichie) reported
@FitbitSupport @DoctaFats @fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
-
uckfayumptray
(@heartksm) reported
@fitbit @Pac12Network @StanfordMed My 3 month old Versa 3 is no longer tracking floors. How do I get help?!?
-
Subbu Param
(@subbuparam) reported
@fitbit my Versa 3 is going berserk with the counting of floors. don't seem to have too much help in the forums.. any suggestions?
-
Annette Dashofy
(@Annette_Dashofy) reported
@FitbitSupport It's functioning normally this morning. All-day yesterday, it wouldn't let me log in on my phone, stated my password was incorrect but said Fitbit dot com was down when I tried to reset it. I could log in on my tablet but it wouldn't sync.
-
Frances King
(@Frances20158823) reported
@FitbitSupport hello. My Fitbit Inspire HR is going mad! Today I'd done nearly 15,000 steps but now it says 7000! Other days it suddenly adds lots of steps for no reason! Please could you help? Thank you
-
Chris Hovington
(@ChrisHov) reported
@fitbit @FitbitSupport @FitbitUK only just bought my new Fit Bit Surge 4 and it has basically just fallen off on my way to work, poor quality strap & £129 lost. Not Happy.
-
Mayank Agrawal
(@MayankA84360862) reported
@FitbitSupport As there is no repair centre in INDIA. so how i can send my fitbit versa for repair and is there any way to fix my brick fitbit watch. also i try everything to start, but i fail . please help me to send my fitbit watch for repair
-
emily
(@NiffirgEmily) reported
@FitbitSupport can't sync to my inspire hr this morning! Stopped about 30 mins ago. Tried all the steps on your website but nothings working! Pls help
-
Megan Bauer
(@blitzkriegbauer) reported
@fitbit @DeepakChopra Chopra’s a hack - stop pushing him on me with notifications every time I sign in.
-
Richie Gulati
(@GulatiRichie) reported
@fitbit @fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
-
Richie Gulati
(@GulatiRichie) reported
@fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
-
Shane McDaniel
(@flamesplash) reported
@FitbitSupport The problem isn't silent alarms it is Smart Wake. It's on the Charge 4 but not Inspire 2. It's on neither product page.
-
Karyn Durupt
(@karyn_durupt) reported
@FitbitSupport My Fitbit keeps losing time. Right now it is 1:53 but my watch time shows 1:45. How do I fix this?
-
Craig L
(@Mancunia16) reported
Shocked at the appalling quality of @FitbitUK @fitbit products. Just had to post my 9 week old sense (top of the range apparently) as it died. sons too 3 weeks ago. Same as 2 of my ionic units. Of 3 devices 4 failures (133% fail rate!). Imagine fuss if @Apple were so poor?
-
Amanda Bothwell
(@mindyboth) reported
@FitbitSupport hey, I’m having trouble getting my HR data to export over to Strava. I’ve spoken to them and they said speak to you! I have a versa 3
-
Sanj.
(@Sanj_r1) reported
@FitbitSupport hi I am having trouble with my Fitbit, it now stops syncing every couple of days or so. I have to reset it then it works for 2 days then stops.
-
Cath
(@doctorwhofan1) reported
@FitbitSupport Hello what is procedure to get full refund and return fitbit versa3. Send to sister for gift and notifications are not working. Been on to support and not resolved
-
MA PT
(@MassPT) reported
@FitbitSupport @fitbit Joining the chorus about the heart rate sensor failing on Versa 2 models. Offering a discount on a new one isn’t a resolution to poor design and manufacturing. Fix or replace all of them please.
-
arunkumartyagi
(@arunkumartyag10) reported
@FitbitSupport Sorry, I'm unable to claim the replacement of broken wrist band as in claim format my country INDIA is not included. Pl help me to claim it. Regsrds
-
kathleen
(@kthl33n17) reported
@FitbitSupport My Versa 2 has stopped tracking my heart rate and is red on the back. I have restarted and done a factory reset and neither fixed it. Help!
-
Marjolein/Kaiser 😷 💉
(@AmsterdamNurse) reported
@FitbitSupport is there an issue w syncing to @MyFitnessPal
-
Theresa O Toole
(@TheresaOToole5) reported
@FitbitSupport My versa 2 recently updated and now its only showing 3 health stats instead of 7 and it won't allow me to add any more thru the settings. Can you help as I would like to have all the health stats I had before update
-
Richie Gulati
(@GulatiRichie) reported
@FitbitSupport @fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
-
TheymightbeJustin
(@TheymightbeJ) reported
@FitbitSupport I purchased a new HR 4 that doesn't charge. I use my Sister's HR4 cord and it charges just fine. Less then a month old and your customer service can't help. Sad I have to send the whole thing back.
-
Nicole
(@LittleOne1031) reported
@MyFitnessPal I’ve been having trouble syncing my @fitbit activity to your app for the past two days. I haven’t changed any settings and have tried to connect with and without WiFi. Any help would be greatly appreciated!
-
amjad
(@amjad36938134) reported
@FitbitSupport If I don't enabled location then notification not working if someone called.. Why we have to enaed to get notification?
-
JJ
(@JayJoachim76) reported
@drazbad @fitbit Bad Fitbit
-
MM
(@mmarsden2012) reported
@FitbitSupport absolutely appalled at the customer service . No help whatsoever with the sub standard product I have that has already been replaced once. Just been reading some of the terrible reviews. Wish I had read them before I purchased . Certainly would not recommend.
-
amjad
(@amjad36938134) reported
@FitbitSupport Hello, could you please let me know why we have to share loc to get notification on versa 2. Why fitbit asking to share loc forcefully to get notification. Let me know when it will fix else will return. don't want to use the **** who ask to share loc forcefully.
-
Kellie Korhonen
(@kelliejkorhonen) reported
@FitbitSupport I have a Sense and the estimated oxygen variation graph has been missing in my sleep reports for the last three days. Is this an issue?