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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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auroraeosrose 🌻
(@auroraeosrose) reported
@heiglandreas @fitbit I know it's bad design. If you look in the forums this is a huge ongoing issue. I'll probably bite the bullet and get a new one without the design flaw but they should have me test their stuff! I found an app bug today too lol.
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport @mockusc This is fitbits response to eveything, oh and "Can I interest you in some support articles." I'm glad you were able to resolve your issue, I'm going to keep an eye on mine just in case. I canceled premium because it won't work for night shift workers.
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Christine Sedam (she/her)
(@RunOnEmptyBlog) reported
I’ve been a @fitbit user for 9 years. I replaced my broken year old Ionic with another Ionic. The second one started acting wonky, too. I upgraded, staying loyal to the brand despite products breaking.
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Lisa Cogan🌻
(@lisapaigecogan) reported
@fitbit @FitbitSupport My Charge 5 now only holds a charge for 3 hrs. Bought in January,had problems with Bluetooth, have reset numerous times and now it’s just not staying on. Support said it’s a known problem and I should just wait for firmware upgrades, but they don’t know when that will happen?
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Catherine Ripley
(@cathripley) reported
@fitbit after my second fitbit failure I think I'm going to go with a real legit company like Apple...or maybe even Samsung. Fitbit is trash.
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Vickey-Luanne Harris
(@vickeyluanne) reported
My @fitbit screen broke... any advice? Any suggestions? #smartwatch #fitbit #help
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Lauren Howlett
(@Lauren120491) reported
@FitbitSupport Hiya I had someone on chat help me in the end its still temperamental with syncing but works okay for now
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Whiskey Ape with 💎 👐
(@mockusc) reported
@fitbit Oh like your customer service rep telling me it's not our problem if every avenue you go down to cancel fitbit premium doesn't work. I actually had to go to forums to have non-fitbit employees help me.
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Hemantika Srivastava
(@Hemantika_Sri) reported
@FitbitSupport My new charge 5 battery is draining within 1 day even when it's manual wake display and gps is on phone. Have been using fit bit since 2017(Alta hr) but never faced this issue.
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Ed Miller
(@coachedmiller) reported
@fitbit Speaking of support…my charge 4 breaks after 15 months (like so many others) and your customer service has no solution to fix or replace.
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MegOmyeggo
(@earlyaprilfool) reported
@fitbit Just don't reach out to @FitbitSupport it'll raise your blood pressure, and nothing will be resolved. Because, the issue you were having is because @fitbit doesn't support #NightShift and won't disclose this information to the user.
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Mark O'Dea
(@aedokram) reported
@FitbitSupport Hi. I'm trying to purchase the Fitbit Sense through your online Ionic Replacement store, but when I go to pay the discounts that you outline in your email disappear. Any help greatly appreciated. Thanks
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Sean Hyland
(@noleslegends) reported
@FitbitSupport Can I please talk to a human about my ionic refund. I've tried DM and the help line (which doesn't work)
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Whiskey Ape with 💎 👐
(@mockusc) reported
@FitbitSupport No need to check unlike your employees I was able to get help from people that had the same issue. There are years of forum posts with the same issue. This is a problem your company apparently doesn't care to fix.
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Dr Eva Lantsoght
(@evalantsoght) reported
@fitbit I've been trying for days to register for the return and the discount, but the website does not seem to work (it just keeps showing me the spinning gears). Can you help me with the refund and discount?
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William Neilson
(@WilliamNeilson2) reported
@FitbitSupport just read about the ionic battery overheating problem/ update. I am prepared to switch to a sense $299 I believe. What do I have to do to get this process happening and refund on my ionic which goes towards purchasing of the sense. Please advise
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Lisa Cogan🌻
(@lisapaigecogan) reported
@fitbit @FitbitSupport Also said replacement is not an option because battery problem could happen with a new Charge 5. 😡 I have only had this device for two months.
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Eims
(@eimsflood) reported
@FitbitSupport hi guys my fitbit took forever to sync today and lost all my steps when it did. Just wondering if there is an issue? Thanks
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APW
(@APW28954189) reported
@FitbitSupport Hello I was offered a free trial for 6 months so signed up. A week later and the trial has disappeared. Various conversations on the chat feature have yielded nothing. Can you help? Thanks
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Sonya
(@s_hunter88) reported
@FitbitSupport my Fitbit versa time is off by 11 minutes. I’ve tried restarting, re-syncing, changing the time zone and nothing works. Please help.
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MegOmyeggo
(@earlyaprilfool) reported
I chose the #FitbitCharge5 based partly on your YouTube review. I watched others and read reviews, but none of them it seems were #NightShift From my research, it appears @fitbit has been aware of this issue for a while but refuses to acknowledge it outright.
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Lauren Howlett
(@Lauren120491) reported
@FitbitSupport hi I am having huge issues with my versa, was dismissed from your online chat earlier and now it is down. Can someone help me?
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☮ Brandi King ☮
(@sassib13) reported
@FitbitSupport You all opened a case for me a few days ago (for an issue I’ve been discussing with you all for a month now) and I was told you’d be in touch via email but I’ve yet to receive an email. The case # is 44636646.
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Sanjeev Jain
(@sanjeevjain3007) reported
@fitbit my versa 3 is not completely dead and would appreciate any help to get it back to life. I am not interested in buying fitbit every year.
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philguk
(@philguk) reported
@fitbit Anyone else having issues with their Charge 4 and GPS tracking? It seems to be a widespread issue amongst Charge 4 owners…….
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Don McMillan
(@donmcmillan) reported
@FitbitSupport I just bought a Versa 3 to track my sleep. It consistently says I go to sleep 2 hrs after I really go to bed. I know I'm asleep but the tracker doesn't see it. The problem may be that I have a low resting heart rate - about 50. Can I tell it I am going to bed?
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Anirudh
(@anirudhabh) reported
@FitbitSupport Thanks for your help. I have finally received my refund
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Andrew Carrington
(@andymanc) reported
@FitbitSupport good morning. I have a brand new sense but haven’t received my calm access code? Can you help?
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divya ds
(@DivsDs_19) reported
@FitbitSupport Yes,we are using the right charging cable,which is provided by you,can you provide me someones number to talk to, any toll free call centre,that helps to explain the problem ,also the display doesn't work for 1 piece
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G.S.
(@gsmontrose) reported
@CandyNyangoya @FitbitSupport This has been an incredibly disappointing and frustrating process. Worked with Fitbit since 3/3 when my watch was recalled. 30 emails, dozens of calls, never resolved. I ask the question: WHY would I want to own the next Fitbit when the customer service is SO bad?! GOOD QUESTION.