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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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S.E.A
(@Syreetaakinyede) reported
@FitbitSupport What about the issue of the white screen on Charge 5? It's been raised on the community, but no solution yet after applying all the suggested steps from restart, to new clock face. None works.
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Erik Vlieks
(@maverik9057) reported
@fitbit 2 watches, both dead in under 2 years from water exposure. Offered a discount on a watch only to be told old watches only, nothing new, after I placed the order. Now they won't help with canceling orders, I have to figure it out. Not impressed, time for Apple or Garmin
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Lisa Newman
(@LisaNewmannews) reported
from
Chicago, Illinois
@fitbit even tho 1st customer rep heard this, I had to chat again w “Bianca” in Asia (who didn’t say “I appreciate you,” before en conversation when the device was STiLL broken)… and now I am awaiting word for device replacement. Do I believe it? Taking bets, peeps
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Juan
(@BigJuan4) reported
@FitbitSupport Gave up on @fitbit ..started having trouble exactly at the 2 year mark. Constantly going to the startup screen and battery running down within a few hours. Tried the factory reset several times that was recommended but no luck. Have had several Fitbits in the past..never again.
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KJF
(@Kirsten143) reported
@FitbitSupport @fitbit ionic. Your database has been hacked and as a result I can’t use my watch or reg for recall. No response from your team. Pretty poor service.
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TheRamsgateFerret
(@RamsgateFerret) reported
@FitbitUK @FitbitSupport terrible customer service from fitbit. Their courier, EVRi, appears to have lost my package and they couldn't care less. Told a "special team" would investigate and I'd get a confirmation email...... 🤥 #badcustomerservice
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PT Pete
(@petergchap) reported
@FitbitSupport I raised a warranty issue for a replacement band on the 3rd Sept. It’s now the 16th sept I’ve messaged and had no response. It’s not good enough. I’ve been 2 weeks now without my Fitbit.
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The__Farmster
(@The__Farmster) reported
Hey, @FitbitSupport - Why is my sense so appallingly slow at charging? I’m using the official cable with the a tablet chargers plug, any suggestions? Gone up a single percent in half an hour.
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Colin Farthing
(@Ronbus87) reported
@FitbitSupport I am still yet to receive an email pertaining the refund that should have been issued 22nd June at the latest according to the first email. I called in August and was advised it was marked as a priority. Still not heard anything? Please issue the refund.
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somnath kardak
(@yajur11) reported
Hello @FitbitSupport @fitbit , I have fitbit ionic watch , but recently I came to know that this watch has been asked for return , however for India there is no option to returned the watch, tried to connect to support but no proper help received. Could you pls help me here.
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Gluten Free Traveller (Text ACT to 644-33)
(@gf_traveller) reported
@kristenkeatsCPA @fitbit It's bad! The Alta never did this to be but my new Luxe is awful for it.
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george martin
(@stellagirl992) reported
@FitbitSupport Still not working what’s up
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Venkat
(@phaniksv) reported
@FitbitIN I have fitbit charge 5 whose straps support to device are broken. Is there any where I can get it repaired in Hyderabad.@FitbitSupport
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Gab Garcia
(@01Api) reported
@FitbitSupport Hi, I have changed my telephone from android to iOS and trying to access to my account and is sending me a message saying that my email account it does not exist. Could you please help me?
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ankit desai
(@ankitde88879379) reported
@FitbitSupport hi there need help as my fitbit versa2 is not getting started Fitbit logo keeps blinking on the screen
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MARY jOAN
(@MARYjOA19482130) reported
@FitbitSupport I want to cancel my fit bit Premium,, Help
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Leslie McFadden
(@McFaddenZoo) reported
/7 I could buy the Versa 2, but it doesn't have the built in GPS of the Versa 3. Which means I couldn't use "outdoor exercise" on it. Which is what started the problem with a perfectly good device. I'm almost ready to move on from @fitbit , and go to another tracker.
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The Nationalist?
(@amitsharmasir) reported
@FitbitSupport @fitbit unable to bu premium subscription in India via Fitbit app. Please help
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Robin Greenwald
(@RobinPoohG) reported
@FitbitSupport hello. The plastic piece that attaches my Charge 4 to the band broke. There was no impact or accident. It just broke off. Can you help please?
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MeenuJ
(@MeenakshiJ_adv) reported
@FitbitSupport Poor response by @FitbitSupport
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MeenuJ
(@MeenakshiJ_adv) reported
@FitbitSupport Almost 36 hours, unable to login my charge 4
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6LFC19♠️🇵🇸
(@Liverpool3131) reported
@FitbitSupport Need help and support
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Stephen Ignacio
(@stephenlgomez10) reported
@fitbit I had my Fitbit for less than 6 months and the device and the charging cable is defective, went to Costco they said I can’t do an equal exchange. I change from an Apple Watch to this and no help on just getting it replace. Are you able to help. All I want is an exchange.
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Linda Mepham
(@LindaMepham) reported
@fitbit Once again your product (Versa 2) self destructs just before the 2 year mark. Very disappointing. Poor quality, not made to last. “Sorry, you are not under warranty, but we will give you a discount off another product which will also die too soon. Repeat, repeat, repeat…
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Gab Garcia
(@01Api) reported
@FitbitSupport Hi, I have changed my telephone from android to iOS and trying to access to my account is sending me a message saying that my email account it does not exist. Could you please help me?
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Mayur Koulavkar
(@MayurKoulavkar) reported
@FitbitSupport Ionic recall coupons not working
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Marc Johnson
(@Hellsfire) reported
@FitbitSupport my Charge 5 is stuck on logo screen. Tried to reboot it by hitting the button 3 times on charger cable. Screen flashes black. Shows logo again and stuck. Please help
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Ashley Bunton
(@ashbunton) reported
@FitbitSupport oh yeah but unfortunately that does not help me
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Michael Bayles
(@Bayles_MD) reported
@FitbitSupport - I'm currently awaiting communication about the problem with the total number of calories burned dropping after syncing, a drop 500, then 250, is there an issue with fitbit?
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Lati
(@Lati45341960) reported
@FitbitSupport hi I am from India (Delhi) and gotten my Fitbit strap broken. Please suggest the authorised stores to reach out for replacement?