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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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pedro
(@pedroj_11) reported
@dlsherry @lexysavvides @fitbit I'm in the same situation... a piece of useless plastic on my wrist, and the only thing the technical service says is... wait for the update, that's how it's been for more than a month although the device is under warranty. too bad for fitbit. nothing recommended
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Sreerahul
(@SreerahulBS) reported
@FitbitSupport , I purchased my Fitbit Sense about 2 weeks ago, and the screen is already broken. I put my band on the Fitbit, I heard the click, I was about to put it on my wrist and suddenly, the band comes off and the Fitbit falls to the ground. Can’t believe there is no fix.
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dhrohan
(@dhrohan9) reported
@FitbitSupport hey, I have a Charge 2 that I bought few years back. It has stopped working. Not charging. How to diagnose what's the issue? How to get it start working again?
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jon williams
(@jon16923) reported
@FitbitSupport my sense completely tuned off on me yesterday at 56% and didn't come back on to I charged it when it did finally come back on it said 60% I fully charged it took it off charge 6hr ago now at 7% can u help please thanks
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steve richards
(@steverichards14) reported
@FitbitSupport GPS on new versa 3 keeps disconnecting during run and takes ages to connect in the first place (15 mins on full battery ).. I run with others and they have no such problem. Any suggestions ?? Thank you!
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Kelly Smith
(@KellySm87616711) reported
Isn't it bad that when you challenge @fitbit with terms under The Consumer Rights Act that that ghost you! Such a shame that sending me a replacement that breaks after a year is to be expected! Does @fitbit advertise this or include in their T&Cs
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Mara
(@Tazzleberries) reported
@FitbitSupport This has been a suggestion for over 4 years. Read your forums. Your moderators say “vote for it” then leave the issue as resolved. Why is it still not being considered? Surely this is a massive oversight.
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Dave Sherry
(@dlsherry) reported
@lexysavvides @fitbit Charge5 need to be removed as an Editor's Choice. They recently pushed an update to customers' devices that causes batteries to drain in a few hours, so fast that an update to fix the problem cannot be passed from a cellphone to the device successfully.
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Ryke Anne
(@rykekaplan) reported
@fitbit. My versa 2 is jammed. Screen says Data not cleared. Sync and try again. I have followed all steps on your sites to fix this. No change. Can't sync either. Please help.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@FitbitSupport @totally_amar I though you were unable to check on this. You have been telling us for 5 months only the recall center can help us? #FitbitIonicRefundPending
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Allyson Cohen
(@msallycat108) reported
@FitbitSupport Why is this annoying water lock feature overtaking my Inspire 2. I've had multiple Fitbits over 10 years & this one it the absolute worst. Is there a recall on the water lock feature? It's annoying enough to make me not want to even wear my Fitbit. Can you help me?
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Dave Sherry
(@dlsherry) reported
@lexysavvides @fitbit Charge 5 needs to be removed as best all around tracker. They recently pushed an update to customers' devices that causes batteries to drain in a few hours, so fast that an update to fix the problem cannot be passed from a cellphone to the device successfully.
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Yaakov WAtkins
(@YaakovWatkins) reported
@FitbitSupport Is there a way to get the Fitbit support without having to deal with twitter? I figured out what I needed to know without any help from you, but in the future I would like to be able to get support without twitter
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jseverance
(@jseverance) reported
@fitbit @A_5o5_8 Wait. I thought you had to take a picture of it on a piece of paper with a number? Did procedure for getting help change? Please send a refund
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ice trucker
(@adec1967) reported
@fitbit I am having problems with Blaze 4 GPS dropping out when using to record exercise. @FitbitSupport are telling me it's known issue but no date for a resolution, please advise why? Your devices aren't cheap and we deserve better customer service.
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Amy Mitchell
(@amymitchellart) reported
@FitbitSupport Then you failed at that goal. When people using your app tell you it's NOT easier to read the graphs, you have failed your customers. I won't renew Fitbit Premium if the problem isn't corrected.
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Moomettes
(@Moomettes) reported
@FitbitSupport Fitbit won't sync - tried everything to fix
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Maze
(@Gimmeclues) reported
@FitbitSupport im having trouble logging into my account, cant acces recovery code nor am I receiving sms codes
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jseverance
(@jseverance) reported
@JamesRedElk @fitbit The cover has popped off my versa 3. Link for help doesn’t work
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How is every year worse than the last?☮️
(@Settle4Revolt) reported
@FitbitSupport Having so much trouble with Fitbit Charge 5. Didn't track walk today, battery drained, sleep last night wasn't tracked properly. I restarted, still not working. Firmware update within last two days
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@LoveandRoad @fitbit If they bother to reply all they will say is, Sorry for the delay, it will be a bit longer…or we can’t help you, call the recall center. Sometimes they get you to DM to silence you but will still not help. In my 6th month now and know their scam by heart.
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Satyesh
(@prakashsatyesh) reported
@FitbitSupport such poor after sales experience
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David Hegarty
(@TheEggman83) reported
from
Seaforth, England
@FitbitSupport Okay….I have contacted the best team to discuss my refund, as you stated above. Each time I have been informed I would receive an email…this never happens, my Fitbit was un synced in may, not good enough this, terrible customer service
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Amar
(@totally_amar) reported
@FitbitSupport trying to speak to customer services about Fitbit Ionic Recall and refund, I've been asked to ring 3 different numbers. Of which, spoke to 2 supervisors and no one can help. Waiting over 2 months for the money!!!! 😡😡😡
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Stíofán Mhac an Bhaird🏳️⚧️ (Stephen Ward)
(@Stephen_C_Ward) reported
@FitbitSupport Actually it's not as bad as initial use made it seem. The previous version would show the data for a point on the graphs if you tapped it. It seems it's now a tap-and-hold method to get the data. That change to UI gave impression of functionality removed.
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piyukulkarni
(@Pkool03) reported
Hey @FitbitSupport my Fitbit versa 2 is not displaying Heart Rate! Please help. @fitbit i tried everything.
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Amy Mitchell
(@amymitchellart) reported
@AidanK31166257 @fitbit I agree. Came here to say the new graph format is terrible. My sleep heartrate, daily heartrate, and weight graphs are illegible. Bring back the old format!
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ANISH MATHEW@gmail.c
(@catchanish) reported
@FitbitSupport Appalled by the response of Fitbit, have written three mails to them about a 9 month old Fitbit sence which is not charging and is dead since 10 days. Do i consider a bad decision and throw away or wait for some resolution
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🕊
(@xashnia) reported
Bought a Fitbit Charge 5 today - someone tell me why it’s counting steps whilst I’m sat down (moving my arms only) 😑 @fitbit @FitbitSupport @FitbitUK
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jseverance
(@jseverance) reported
@fitbit I tried to sign in for a refund. Website doesn’t work.