Fitbit

Is Fitbit down?

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 03/21/2026 18:35

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. Device Failure (29%)

    Device Failure (29%)

  2. App Crashing (21%)

    App Crashing (21%)

  3. Online Features (13%)

    Online Features (13%)

  4. Sign in (13%)

    Sign in (13%)

  5. Website Down (13%)

    Website Down (13%)

  6. Errors (13%)

    Errors (13%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
NetherlandsRotterdam Errors
United StatesLincoln Website Down
United StatesClermont Sign in
United KingdomIpswich Device Failure
United StatesWoodbine Sign in
SpainBigastro App Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • linds_b Linds (@linds_b) reported

    @FitbitSupport After the last app update I’ve lost the silent alarm feature. It just says ‘not synced yet’ over and over and over. How do I fix it?

  • benzojones BenzoJones (@benzojones) reported

    @FitbitSupport My versa has stopped working with my Samsung s21. It's tracking steps, but the Versa3 Controls are no longer connecting via Bluetooth and I am not getting notifications etc. Is this a known issue?

  • AKnightleyMKT Amy Knightley (@AKnightleyMKT) reported

    @LatelyAI I experienced ✨ excellent ✨ customer service--and it was delightful. My new @fitbit's been acting weird & I'd tried all the reset, clock change tips & reached out for help. They dropped a replacement in the mail the next day, hassle-free. I now need to be friends w/ their CXO

  • WanderlustWB traveling light (@WanderlustWB) reported

    Also @FitbitSupport your chat support (once you can find it) is the worst i've seen. The person can't even cancel an order. Also - was rude. Thanks.

  • 66tweet66 wilson nadar (@66tweet66) reported

    @FitbitSupport PLEASE HELP in getting the serial number of my IONIC watch for refund. Any Service Center in Mumbai? Need to verify the account but watch is locked... Wilson Nadar

  • Katierebbeck Katie Cripps (@Katierebbeck) reported

    @FitbitSupport hello can you help me with my husband’s charge 3 please? The display has been really dark lately, and now it’s just black. He’s tried restarting, then installing a new clock face. Is there anything else he can try?

  • MrsF98015170 Mrs F (@MrsF98015170) reported

    @FitbitUK @FitbitSupport I have been waiting 2 months for a solution to my issue. I have a device I cannot use and am getting nowhere with customer support. Very unhappy.

  • TheresaRyder_ Theresa Ryder (@TheresaRyder_) reported

    Dear @FitbitSupport I'm spending too much time sitting down trying to work out your settings 🙃 there is no 'gear change icon in the food plan section' 🤔 ill have a snack while I try again.. 🍏or 🍪...

  • Krohn5Tony Tony Krohn (@Krohn5Tony) reported

    @fitbit @FitbitSupport sold me garbage defective devices and refuses to replace with a new device. I received it defective like most of their products since Google bought them a few years ago. @Klarna cleaned up fitbits mess out of there own pocket. Very classy. Fitbit is a bum.

  • ghorpade84 Vikings (@ghorpade84) reported

    @FitbitSupport Since more than a year my Fitbit ionic is not in sync and also my IONIC is locked condition and yet i am waiting to get an my refund because of the IONIC product issue I will think 100 times before buying Fitbit product going forward

  • danielobvt Daniel Buchholz (@danielobvt) reported

    Dear @fitbit @FitbitSupport seriously, I really do like my Sense and wear it all the time (now that I found a better band, that’s another story). But the charger. Whoever came up with that garbage never travels. Third time on vacation where one of the little prongs died.

  • defragger Dan Baran (@defragger) reported

    @cilantroversy @fitbit @madebygoogle Sorry for not getting back to you. Fits great, I've been using that one primarily over the last few days and haven't had much of an issue with it.

  • CrazyChokri CrazyChokri (@CrazyChokri) reported

    @FitbitSupport hi I'm having the same problem - app not tracking exercise. Was on treadmill 20 mins today. Does it take time to update?

  • BerkeleyGirl63 Laserbeam 🌹🇺🇦 (@BerkeleyGirl63) reported

    @krozzer_mag @FitbitSupport Did you ever get a response? I’m trying to get some tech help and their email is shut off permanently now and their live chat is inaccessible.

  • BerkeleyGirl63 Laserbeam 🌹🇺🇦 (@BerkeleyGirl63) reported

    @FitbitSupport Having this issue with a different FitBit device. Super annoyed, it’s only a month or two old.

  • dootah Noel Braganza (@dootah) reported

    @madebygoogle i think the #pixelwatch and the #fitbitapp @FitbitSupport have a calorie counting issue. I'm apparently burning at least an additional 1200 calories a day since i wore my Pixel watch. ⌚

  • JBackeman Jens Backeman (@JBackeman) reported

    @madebygoogle I've been waiting for a Pixel watch since you bought @fitbit. To bad it wasn't sold in Sweden so I had to buy it from a French store (hooray for the EU!).

  • 66tweet66 wilson nadar (@66tweet66) reported

    @FitbitSupport Please help in getting my Ionic watch serial number. I am following up since June 22. Without this, I am unable to get my refund. It is really frustrating... Wilson Nadar, India

  • Krohn5Tony Tony Krohn (@Krohn5Tony) reported

    @Klarna Klarna did a very classy move. Klarna stepped in a resolved an issue I had with Fitbit. At there own expense. Than you Klarna. Klarna should not allow Fitbit to be purchased off there service. That would be smart since @fitbit is garbage and the support is worse.

  • keithdsouza Keith (@keithdsouza) reported

    Hey @fitbit first of all your chargers are so bad they they break down and it's been 30 days since you shipped me a replacement but it's not here, your support is useless too, please get some competent people to fix this

  • BerkeleyGirl63 Laserbeam 🌹🇺🇦 (@BerkeleyGirl63) reported

    @FitbitSupport I need some “support” and cannot get to your live chat function. You discontinued email. Your “help” pages don’t. The problem has to do with my iPhone and your device so i don’t wish to call. Annoyed af. Please advise.

  • sumits35137 Sumit Srivastava (@sumits35137) reported

    @FitbitSupport Hi, your contact has an ISD no. And I don't have that facility in my phone. Could you plz help me connect on mail or my no.

  • sboswell Sam Boswell (@sboswell) reported from Reading, England

    Hey @imaginecurve , I'm a week into a replacement card and unable to get any help activating it in the app. I'm now just updating online payment places to @monzo , and my @fitbit pay notifications are sending me wappy as it keeps trying and failing to add the curve card!

  • Deadhawk666 Destiney (@Deadhawk666) reported

    @FitbitUK @FitbitSupport hi, me again, since you guys can't seem to help me and keep emailing me that my case is closed after FOUR months of trying to get into the damn account since YOU locked me out due to your system not working as it should.

  • debbief1011 Debbie Francis (@debbief1011) reported

    @fitbit - shame your customer service isn’t as quick to help as you taking people’s money for an order then refusing to follow on on the delivery. Extremely poor customer service - just be aware everyone! @FitbitUK @FitbitSupport

  • markyg10000 mark (@markyg10000) reported

    @FitbitSupport What am I supposed to do???? 12 month warranty, watch not working properly, no way of getting fixed! Please tell me what I can do??? I think these exchanges highlight my point. Good luck guys!!!

  • madeliefalbers Madelief Albers (@madeliefalbers) reported from Groningen, Provincie Groningen

    @FitbitSupport after moving between timezones 6 times this month, my Charge 3 refuses to get back into my current timezone. I've tried restarting, resetting back to factory settings, deleting and reinstalling the app, etc. Please help. 🥲

  • tleclaire66 Thomas Leclaire 🇺🇦 (@tleclaire66) reported

    @FitbitSupport For heavens sake, please remove the annoying "slow charge" message. Just charge the device slow, fast or whatever... that sucks!

  • narasimhan_sr SR Lakshmi Narasimhan (@narasimhan_sr) reported

    @FitbitSupport I purchased Fitbit charge 4. I lost its charger and not able to get original charger. Further the strap also broke. Please help me in getting new charger and new strap.

  • Scobu70 Scott (@Scobu70) reported

    @FitbitSupport ordered a screen protector through you. Received a sports band instead. Customer service is a joke. Called 5 times. Disconnected. Can't understand them and they cannot understand my problem. Not impressed so far as a new fitbit owner.