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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (54%)
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Online Features (14%)
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Website Down (10%)
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Sign in (9%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
 Cork |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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tony losetos
(@AriShaffirFetus) reported
@FitbitSupport @tylaura21 Something is broken on the sync. I am running into issues suddenly as well.
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Mindy Murphy
(@MindyGirl62) reported
@fitbit I have had my Fitbit from amazon for only a few months, I barely knocked my arm and the band connection broke off and a new band will not go one. Help please! It should not have cracked off like that. It's a sports watch...
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Dylan Beattie 🇪🇺 @ 🏡🔑🔽
(@dylanbeattie) reported
I just got a @fitbit Versa 3. One of the advertised features is offline music. But the Fitbit Music app isn't available on the Versa 3. The only way to listen to your own music on your own device is via a £9.99 Deezer Premium subscription. I do not want or need Deezer Premium...
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jodib
(@jodi_b89) reported
@FitbitSupport @FitbitUK I have a versa 2 which isn’t allowing me to access the menu to turn off do not disturb mode and being extremely temperamental about what features it will let work. Help please.
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Cassie Luftspring
(@c_luftspring) reported
@fitbit Hello! I've been trying to buy a charge 4 for an hour and each time I press "place order" it freezes on the processing page and the circle spins forever and my payment never goes through. Please help me! I've messaged @fitbitsupport but haven't received a message back yet.
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matthew
(@max3719) reported
@FitbitSupport I am having problem with my fitbit weather app. It does not show my correct current location and yes all the permissions are turned on and I have sync it Manny times .
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Sam Eneman
(@sameneman) reported
@FitbitSupport I'm not getting any error messages. Just a spinning circle when I Place the Order. I use Chrome all the time for online purchases and have even purchased from you in the past. Maybe I'll clear the cache and try again. Then I'll try Safari. Thx
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Jim 🌹 BLM
(@jimcrushjr) reported
Yo @FitbitSupport who do I talk to about my ionic? The ionic doesn't connect to the strap anymore. I go to click it in (it doesn't) and just falls off. Please help
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Cynthia Ryan
(@cyn_runner) reported
@FitbitSupport Sense Fitbit quit syncing. The forum has many with the same issue.
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يااارب رضاك والجنة ❤️
(@NewHeart1980) reported
@FitbitSupport Hi.. My Fitbit watch screen is not working .. The charging good and there is normal vibation .. what is the problem
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E. N. Mattan
(@enyinda14) reported
@FitbitSupport @itsmelphere I have the same problem and contacted customer support. After several troubleshooting attempts, I was told to purchase a new Fitbit.
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Cassie Luftspring
(@c_luftspring) reported
@FitbitSupport Hi @FitbitSupport, I am waiting for a response to my most recent message still. In the meantime I've talked to someone else on live chat through your website AND a support person on the phone and no one can help me. All I want is a way to purchase your product. :(
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PatchAdamsBrasileiro
(@fefodelaplata) reported
from
Buenos Aires, Ciudad Autónoma de Buenos Aires
@fitbit trying to talk to your support and "curiously" three times the chat had 'connection issues', finishing without answer. I just bought Versa3 and can't use voice replies for msgs. I'm really thinking of return the watch and change to a TW Pro @TicWatches. Will u help?
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Rohit Jha
(@roohitjha) reported
@FitbitSupport I'm trying to install any music app like @gaana @WynkMusic or any other similar famus app, I did restart the watch, for O2 level it is asking to sleep. it is showing 400 error of amazon whn i tried to configure alexa, tried to add hdfc, sbi, citi bt none of the card is working
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Sam Eneman
(@sameneman) reported
@fitbit I've tried to checkout 3 times now and your website is not letting me complete my order. Please help.
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Karthik M S
(@Karthik38098093) reported
@FitbitSupport Still facing same issue. Fed up
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Jessie
(@jessiehannon10) reported
@fitbit @FitbitSupport Are you having server issues? I’m having trouble placing an order
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⭐️Jen Psaki is a slayer⭐️
(@TRObrian) reported
@fitbit These products don’t last! On my 4th with 2 replacements from defect products. My last one lasted 1 mo. I’m going with Apple Watch. so sick of this company selling **** products. No excuse for this, none! Don’t waste your 💰.
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Laura
(@Laura65715743) reported
@FitbitSupport Hi! My FitBit app stops synchronizing quite often and it doesn't seem to be a way to make it work again. This time, last time it synchronized was on Sunday. Restarting both my phone and the app doesn't work. Is there a way to solve this issue? Thanks
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Coog
(@Coog49278065) reported
@FitbitSupport The Versa I purchased went completely black and won’t turn back on. By the looks of it, there are tens of thousands that have the same problem. Are these watches designed to shut down just after warranty? What is Fitbit doing to rectify the problem?
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akanksha choudhary
(@akanksha_me1990) reported
I have paid my hard earned money to give my husband a gift and since a year I have bought this half of the months I have been following up for a good product; which I haven’t got even after replacement. Kindly help please literally this time I am disappointed in @FitbitSupport
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Justin
(@giustinoderosa) reported
@FitbitSupport @FitbitSupport Y'all and Deezer... SMH. Check your DMs from March. Power cycling. Pairing and un-pairing. It's your updates that need to resolve this stuff and I've already agreed to send you the data so just fix it please.
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Kaz
(@TheKaz1969) reported
@FitbitSupport online ordering down right now?
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megu ✌🏼
(@midnight917) reported
@fitbit @FitbitSupport Is something wrong with your site? I've tried 3 times now to pre-order it and it's not working. It just hangs after "place order".
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Zak Kanary
(@beardedbirdfit) reported
@FitbitSupport Hey there - I’m trying to purchase a watch on your website, but it will not complete the purchase for some reason. I keep getting the “thinking” circle. Any help?
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Cassie Luftspring
(@c_luftspring) reported
@FitbitSupport The DM read that my issue was resolved, but it was not resolved by anyone I spoke to. No one could figure out the issue. I was advised simply to "try again later when the servers aren't as busy".
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Sara Temptasia, Princess of Wisdom
(@SaraLynnNotLee) reported
@FitbitSupport I tried rebooting my charge 4, turning notifications on and off, resetting my Bluetooth and I’m still not getting notifications from my phone. Help please?
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Benjamin Kerr
(@BenjaminKerr1) reported
@FitbitSupport Shout out to @FitbitSupport, my watch broke, they investigated the issue with me and a replacement has turned up in under one week. Thanks guys!
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Citizen of the Weak
(@SmoothPButta) reported
@fitbit @FitbitSupport my charge 2 stopped syncing so I deleted it from my app and tried to add it again to resync. It finds it, gives me the code to out in the app but never finishes the sync. Please help.
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Odion W
(@Deon_tweet) reported
It's amazing how much you can tell by the way an organization responds to the needs of her customers. problem w the furniture I ordered, @DHPfurniture responds swiftly, & sends me an update the very next morning problem w the @fitbit I ordered, still chasing them 2 weeks later!