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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (32%)
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Online Features (21%)
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Errors (21%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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awoogadaytob
(@awoogadaytob) reported
@FitbitSupport You are not doing anything, same way you aren't refunding 5000+ ex customers for a broken watch. Your company is a disgrace
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Aidan Joyce
(@AidanJoyce) reported
@sassiecas @marybschneider @fitbit Same problem, can't sync. Followed all instructions precisely, still no joy. Does the problem have anything to do with the fact that my iOS updated today?
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Mathew
(@krozzer_mag) reported
@FitbitSupport Can you explain how this would help a systemic issue on your end first?
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Jen Alderman
(@delyn1967) reported
@FitbitSupport I can’t get my charge 5 to sync on iPhone 12. Phone and Fitbit have most updated software versions and I have followed all troubleshooting steps. Please let us know when the issue is resolved
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Michael Hurt
(@rat_pack_fan) reported
@cjwilfy @FitbitSupport Apologies for jumping in. Had this problem. I went to b4b’s website today, sent customer services an email with my phone number. They rang me within 20mins and it was sorted. Hope that helps
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Ashley Boeckholt
(@2x4seven) reported
@krozzer_mag @FitbitSupport Seems like @FitbitSupport can’t give much info. Large sync outage since early this morning. From what I see is troubleshooting won’t help until systematic problem is fixed.
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Letty 🌼🌻🏵️🌸🌺🌷🥀🌹
(@LettySpoghetti) reported
@FitbitSupport Can't fault them 👍 had an issue with my charge 5 and the pebble was replaced within 4 days 👍👍
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Dave Garside🇺🇦🇬🇧❤️
(@DaveGarside) reported
@oozingoptimism @FitbitSupport Why are Fitbit offering steps to resolve if it’s a Fitbit problem?
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NG
(@roborato) reported
@FitbitSupport Have syncing issue and update tracker to latest software. Have try with mix of iPhone, iPad and Android, 4 devices in total. Go through the web last 5 hours, Fitbit own forum and documentation, and other sites, none of “potential” fix/workaround work. Very disappointed !
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Sickofitall
(@sickofitall2021) reported
@FitbitSupport Please fix the Charge 5 sync issues. I'm so over this product!
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Gimlet
(@gimlet_7) reported
Hi, @FitbitSupport team. i have a problem that charge5 and phone (android) cannot sync. tried to restart and reconnect according to the guidance of app, but not solve. It seem to be a problem not only in Japan. Please resolve this problem.
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Adam Shively
(@realashively) reported
@FitbitSupport Please keep us updated on a timeline for a fix. I wasted a lot of time this morning going through the steps to fix the sync issue when it was not anything I could fix myself.
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Kes
(@violet02) reported
@FitbitSupport Please do keep us updated on this, I tried chatting and calling but no answer. Thank you for at least posting something about this issue.
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Lucie Hood
(@LucieHoodx) reported
@FitbitSupport Most unreliable device I have ever bought… constantly lets me down. Been through all the reset steps many times, every time it fails. Even your live chat link takes to you a page that doesn’t exist!
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Alex G
(@HipstersChoice) reported
@FitbitSupport like a lot of people my charge 5 isn’t syncing. Seems everyone is having this problem. Is this likely to be fixed?
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Lynne M
(@LynneM54909830) reported
@FitbitSupport The Charge 5 has had issues since you first put it out. My first one had battery issues and people are still having battery issues with this watch. Why don’t you all just admit it and pull it from production? You give us no help and haven’t since day 1.
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Madame Mayor
(@LP_EQ_RM) reported
@FitbitSupport all I want is to update my Fitbit so it will sync. I’m not sure why it’s taking hours for someone to help me via your support function.
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Stan Cook
(@StanleyCook01) reported
@FitbitSupport I purchased my charge 5 in July and the battery is terrible. It’s gone from 100% to 37% in 4 hours and all your online chat to update settings! It’s must be a faulty battery!! Can someone please help!!!
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Broccoli Rob
(@robmonroe) reported
@FitbitSupport The fitbit app update released today appears to gave fixed this issue. I will monitor and report back if it's not fixed.
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Andi!
(@andreas_n_) reported
@FitbitSupport Always have sync problems with my Sense as soon as Google Assistent is activated in the Fitbit app. Please fix this!!!
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Gimlet
(@gimlet_7) reported
Hi, @FitbitSupport team. i have a problem that charge5 and phone (android) cannot sync. tried to restart and reconnect according to the guidance of app, but not solve. It seem to be a problem only in Japan. Please resolve this problem.
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vivienne
(@viviennejayne) reported
@katiemoffat @FitbitSupport Same here. I tweeted them about an hour ago. They have just put a message out saying they are aware of it and trying to fix it.
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Janna
(@Janana58) reported
@abbysabstracts @FitbitSupport Definitely looks like a system issue.
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Kes
(@violet02) reported
@FitbitSupport Please keep us updated on this. I have gone down the list @ least 3x to resolve this and my charge 5 still won’t sync. I’ve tried reaching out to someone via chat or calling and no answer. I know not everyone has a twitter, so maybe an email or instagram post would be nice too.
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Debbie Welham
(@debbie_welham) reported
@FitbitSupport I have been trying to sync my charge 5 and use that online chat support all day today! It’s only because I checked Twitter feed that I saw that there’s a syncing issue. I’ve literally only had my charge 5 a few days so quite disappointed in its performance so far.
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Rajput
(@kaptaan) reported
@FitbitSupport @FitbitIN my Versa 2 SE has suddenly blacked out from 90 percent battery remaining. Now not coming on neither getting charged. Please help.
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Kate Eaton 💙 🧡 🇮🇪🇪🇺🇺🇦🌈 #FBPE
(@kate_tweeton) reported
@FitbitSupport Yes I did! Several times! The display has vanished and other Charge 4 owners are saying the same. I think either an app update or a firmware update has done this and all the resets in the world won't fix this. I'll send you the case number and I want the matter resolved please.
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Michelle cooke
(@Mcookie1991) reported
@FitbitSupport Still having the same issue tried everything event trying to contact support with no luck!
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Rachel
(@musicislife9798) reported
@FitbitSupport I got a new phone and I can’t log into my account anymore because it’s requiring an sms code from the old number. Can you help me access my account again?
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Evil Sneevl
(@TurdDominator) reported
@FitbitSupport Yes, of course I have tried these steps. I have tried all troubleshooting steps available. There is a problem w/the Charge 5 and I am obviously not the only person having it. Would it not be appropriate to tweet out that you're aware of an issue and that you're working on it.