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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (26%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gale
(@ExC__Gale) reported
@sallymcmanus @fitbit Ditch the Fitbit. I went through two, both of which broke down within months. I'm pretty sure they're shoddy goods.
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David Haimes
(@dhaimes) reported
My daughter’s @fitbit has broken but it is difficult to get hold of customer Suport. Made worse when she borrowed my wife’s old one and that stopped working too!
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ʍǝɥʇʇɐW - 😷 it or ⚰️
(@mjhall) reported
@FitbitSupport Yeah - that’s what I do - assuming I remember. Thanks. Hope a fix gets pushed out.
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Sai Teja chowdary
(@AeruvaC) reported
@fitbit please first fix the problems of customers watch was not restarting and no customer service helped
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Mike Barber
(@MCBPhoto) reported
@FitbitSupport Me: Your app is not working...is it broken? Fitbit: We're sorry to hear about your experience. We know that this is a room for improvement for our team, product and services. Do monitor it and let us know if you're still seeing that behaviour Me: so it is broken then..!
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Rorny
(@ItsRorny) reported
@FitbitSupport I got a month old Charge 4 from a family member and set it up, but it is very slow and laggy, especially when swiping. Occasionally, swiping up or down is instead detected as a left swipe, and the animation is very choppy. I have already rebooted it to no avail.
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Karthikeyan Bharathi
(@InventorKarthi) reported
@jocktait @FitbitSupport Same issue here my watch stopped working before 8 months and still tracking it ...happy buying #fitbit
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Karthikeyan Bharathi
(@InventorKarthi) reported
@karishmam @FitbitSupport Issue resolved if yes then post it wt you done ? Same issue here got before 8 months and still resolving
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Shaz
(@Shaz13041024) reported
@FitbitSupport hi I’ve received a replacement Fitbit Charge 3 but I’m not getting my notification alerts. They come through sometimes but it does not vibrate. HELP!!!!
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Khadeeja Eid
(@jejeeid) reported
@fitbit @FitbitSupport Hi. I am having a problem with the application. Today i did some weight workout and i recorded it with the watch, I tried synchronizing the application but still didn’t record it.
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Francis L'Allier
(@ImKrysto) reported
@fitbit @FitbitSupport Since the latest update, my Charge 2 won't sync with application. Restart my phone, reinstall the application, follow the troubleshooting guide and nothing is working. Really disappointing. Please fix it.
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Richie Stack
(@Richie_Stack) reported
@FitbitSupport hi, my versa 2 keeps turning on and off on its own especially when exercising! Also the heart monitor is way off at times like today while exercising it was saying 110bpm while my heart was around lowest 150 doing 15 min burpee hiit. So frustrating! Please help.
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SamuraiGrl
(@GrlSamurai) reported
@sallymcmanus @fitbit Fit bit are the worst. I've been through 3 and it's an endless cycle of reconfiguring the watch face to get anything to work. Forget about syncing. Gave up and got an Android watch. Sorry, there's no positive news.
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Karthikeyan Bharathi
(@InventorKarthi) reported
@parkjames @fitbit To be honest first ever product I disappointed to the most is #fitbit .Do you think you are open to the customer in recalling your devices or admitting you have really hardware or sw issue in your devices but blaming the customers
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Joe Tomlinson
(@HungryQuant) reported
Absolutely disgusted with @fitbit @FitbitUK @FitbitSupport. Wife has AltaHR, failed to sync after 18m use. Fitbit aware of the issue, widely complained about on net, engineers working on a fix. It's been 6 months!! Will not refund her for a product that simply doesn't work.
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Sherry Jackson
(@Sher_Jackson) reported
@FitbitSupport The issue I have is that it is likely only 15 months old and the issue is because of a defective product not because of something my mother did. It is stuck in a firmware upgrade. The appropriate thing to do is replace it with a refurb one if not a new one.
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Jo Edwards
(@joedwards1984) reported
@FitbitSupport I have a Versa 3 and recently it’s stopped showing me notifications. It still vibrates, but nothing comes up on the screen, and nothing happens when I swipe down. I’ve checked all the settings and everything seems fine?
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Auntie Vikki’s Cakes
(@AuntieVikkiCake) reported
@FitbitSupport my charge 3 has gone black. Still syncs. I’ve tried the reboot and clock comes up but once it fades goes back to black screen and unable to wake. Tied several attempts.. help
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Rorny
(@ItsRorny) reported
@FitbitSupport Yes, those were the steps I tried were from that help article
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Sphoenix- Nic Owen 👂🏼
(@sphoenix78) reported
@FitbitUK Shame your fitbit fail to track your sleep and when I try to seek help from @fitbit I get ignored! #poorcustomercare
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Lindsey Stott
(@lindsey_stott) reported
@FitbitSupport App stopped syncing Mar 10. Have uninstalled & reinstalled several times, unpaired & tried to re-pair to Bluetooth, repaired but still not syncing. Please help
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@monica_mason
(@Monica_Mason44) reported
@FitbitSupport Still not working for me 😞
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Mhairi
(@mhairijohnston) reported
@FitbitSupport can anyone help with why my active minutes are recording incorrectly? It appears that my steps are recording as active minutes. I’ve tried rebooting and nothing.
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Krishna Mohapatra
(@Krish_Mohapa) reported
@FitbitSupport No resolves provided !! I have been requesting for solves of same issues since the day I bought I was told this being a software issue will not be covered under warranty and will be repaired.this still hasn't happened
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Tex for Life
(@KBPound) reported
@FitbitSupport my Fitbit versa 2 no longer shows me phone calls and text. Help
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Katie Goes Platinum
(@goes_katie) reported
@FitbitSupport My Fitbitsteps showed up in LoseIt today but the exercise calories aren’t transferring. I’ve refreshed loseit and Fitbit apps, restarted my phone etc but nothing works. Can you help?
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Kelli McGraw
(@mcgraw_kelli) reported
@FitbitSupport my versa 2 has the blue icon on it, won’t reset, track steps or sync. Can you help please?
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Rosie Kim Cowell
(@rosieunwin) reported
@FitbitSupport I have a fitbit versa and the screen is completely black. It still seems to be tracking steps etc and syncs to my phone I've tried restarting it by pressing bottom right button and left button together but nothing seems to happen. Please can you help?
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David G Riley
(@DavidGRiley) reported
@FitbitSupport my Fitbit has stopped recording sleep statistics for no apparent reason. Please help
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Hayley
(@hayley128) reported
@FitbitSupport are notifications down? I can’t get into them on my app.