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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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fisette andré
(@FisetteAndre) reported
@FitbitSupport I cannot reset my inspire 2 , pressing both dires for 10 seconds. Refuse to connect ans sometime ask me to enter 4 digits that don,t appear on the watch screen. Try everything. Help.
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Heather Kovanic
(@HMaginnis) reported
@FitbitSupport Have not been able to sync my fitbit alta HR accurately since yesterday. Is there an outage?
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Red Wolf
(@RedWolf360) reported
@FitbitSupport That was NO HELP. How do I FIND them? I purchased them, shouldn't there be a purchased section?
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Aimée T
(@Aimee2e) reported
89 days since I reported an issue with my @FitbitUK watch and still no solution. @FitbitSupport
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Claire curtis
(@Clairec39495292) reported
@FitbitSupport My daughters fitbit has broken after just under a year! What can we do? She's gutted! The clip has broken that attaches the strap 😢
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Jim Groff
(@49Jim) reported
@FitbitSupport still have a problem with signing on says there is already an account with my sign on yet I can’t open it. Please clear all previous account with my email so I can start a new account
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Paul
(@paulrd1976) reported
@FitbitSupport Hi Fitbit, my Charge 3 has packed up and I’ve only had it 18 months. It just won’t hold it’s charge and goes off immediately after I unplug it. Please can you help?
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Isak Johansson
(@johanssonisak) reported
@fitbit @FitbitSupport worst customer experience in recent memory. Charge 3 breaks down in Dec ‘20 within the warranty, replacement is shipped Dec 21st and arrives malfunctioning last Monday (almost 4 month wait). Now I am told you can’t help me as the warranty is exceeded?
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Always Cold
(@candace61586341) reported
@FitbitSupport Got kicked off chat (probably a connection issue) now it’s not allowing me to get back in.
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lilrainy
(@earthlo39816847) reported
@fitbit the sense watch is horrible. Reads everything incorrectly. Never accurate and yet all you guys do is send me articles that don’t help #fitbit #sense I will never buy another Fitbit product
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Mirjam Roeder 🇪🇺🇪🇺🇪🇺
(@Mirjam_Roeder) reported
@FitbitSupport Fitbit Coach exercises are downloading again. Ur suggestions were not the fix though. Now please fix 7 day stats recording and sync with Fitbit Premium app for full and proper functionality. Ta!
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⚡You know the vibes
(@TennileCooper) reported
@FitbitSupport send help! My workout buddy has blacked out and won’t restart. 😩
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Stephen dunn
(@dunnthisone) reported
@FitbitSupport my wife updated her versa 2 and since she has updated it no GPS signal is found. How do I fix this.
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Karli A. Young🌲
(@Explorer_Kay) reported
from
Douro-Dummer, Ontario
@FitbitSupport Can someone fix the app crashing? I’ve been having this issue for a while now where I can’t look at my data without it crashing. Thanks
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sandy
(@sandy23206196) reported
@FitbitSupport My exercise tracking not working anymore, since last week. I tried to log out, update, reset everything but still did not work at all. Could you help me with this issue, please?
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David Bell
(@Slewgundy) reported
@FitbitSupport If I wanted advanced tracking or always on location services I would turn them on. Every time I open the app it keeps asking me for that it’s getting ridiculous and it’s about time I throw it away or you fix the problem
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KULDEEP ANAND
(@KULDEEPANAND5) reported
@FitbitSupport My fitbit versa 2 screen is damaged Can you help me get a screen replaced
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InComPletElyInSane
(@ShookysK) reported
I've had the worst time with my @fitbit order. And I mean the 👌🏾peak of terrible service. I been a #Fitbit user fr 5 years but after this....? NEVER
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Rick J
(@RickNoles44) reported
@FitbitSupport thanks, was able to get help with you chat. the housing that attaches the band has broken off, bought the product in Dec 20
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Nbrook
(@Nbrook14) reported
@FitbitSupport I’m having a problem with notifications. Stopped get them for texts and WhatsApp from my iPhone to my Ionic in the last few days. The App won’t allow you to access notification settings to check? Help?
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Beck
(@Beck_hammond_oz) reported
@FitbitSupport Hello! My Fitbit versa 3 is not syncing to my phone, I’m not getting any notifications. Of texts, calls, reminders to move, Facebook, nothing. I’ve done all of the trouble shooting steps, please help!
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Sahir Ahmed
(@MJAKIIIR) reported
@FitbitSupport hi my Fitbit account is being hacked I need help ASAP
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Anu
(@anuvenugo) reported
@fitbit I have had a terrible experience purchasing fitbit products in India via @amazon and @tata_cliq Both of them sent me damaged and non-working products.
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Isabel
(@IsabelSkelton_) reported
@FitbitSupport Hi. I can’t get my fitbit versa to turn on. When i charge it it just flashes up and says 0% battery however on the app it says it has full battery. Cant’t get the screen to even turn on. Any help/advice?
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Elise Zaremba
(@ez11) reported
@FitbitSupport my restoration chart is still not working - just FYI I had this same issue a year or two ago in case that helps you research the cause.
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Syma Chowdhry
(@SymaChowdhry) reported
@KristenJohanson @fitbit @FitbitSupport Wow!! I thought I was the only one with bad luck!
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Rachel Linstead - MSc Workplace health & wellbeing
(@Firecracker_RL) reported
Hey @FitbitSupport yet again my fitbit has gone rouge and got the black screen of death, it's responding when I put it on the charge cable & syncing with the app but the screen is completely blank, I've tried resetting it a few times and still doesn't work!! HELP!!
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Billy Slobin
(@wbslobin) reported
@SymaChowdhry My @fitbit died after two years. They are probably just bad products
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Yari Rodgers
(@YariRodgers) reported
@FitbitSupport I have gone down this road before. I have spoken to phone reps, correspond via email and through Twitter. Same result excuses at each level, dates promised not met. #fitbitsupportsucks so badly they told me I had to reach out to FedEx about where my device was. I am not hopeful.
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Sharee Nicole
(@sdottnicole) reported
@FitbitSupport when is the issue with the calendar going to be resolved. It’s been over a month now and it does not show the current date