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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (26%)
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Errors (24%)
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Online Features (21%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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GfB 📚
(@Gavin_F_Brewis) reported
@Jack___1872 @fitbit @FitbitSupport Just bought 2 of the sense ones. New one coming out soon anaw but **** it. Expensive but whatever.
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Gregory Lopez
(@Gregory46292874) reported
@FitbitSupport @FitbitSupport Thanks but it does not help at all. I have contacted them multiple time since March 2022 and my problem has not been resolved. Just resend me that refund email with my compensatrion voucher. Here is my reference if you really want to help: 2022030805153731.
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𝕯𝓪𝓴𝓸𝓽𝓪 🆖9⃣🏁
(@Dakota48_19XX) reported
@Dawn9469 @fitbit Does he ever go into hiding when he is in trouble?
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GfB 📚
(@Gavin_F_Brewis) reported
@Jack___1872 @fitbit @FitbitSupport Aw **** sake lol. How are they off exactly?
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𝕯𝓪𝓴𝓸𝓽𝓪 🆖9⃣🏁
(@Dakota48_19XX) reported
@Dawn9469 @fitbit When I had my dog, he would always hide from me when he was in trouble.
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Dre
(@DreSurname) reported
@FitbitSupport Are you going to help me or just say more infuriatingly obtuse things that I've already said I've done?
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GfB 📚
(@Gavin_F_Brewis) reported
@FitbitSupport Is this for all Fitbits? I've not bought one yet, I'm looking at buying 2 just now and want to know what's best. I see a new Sense is coming out soon so grudging that money for it to come down a hundred by next month or so.
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Jess Goodwin
(@thejessgoodwin) reported
@fitbit please pass this along to the designer so they know what a terrible idea it was
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kelly hughes
(@kellyhu53198071) reported
@fitbit is it me or doesn’t anyone want to help. Fitbit charge 4 is not vibrating when doing interval workout ive updated app rebooted twice and still not vibrating
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Dr Mand
(@mandapen) reported
@FitbitSupport The problem is with me and my fatigue. Not the device. Cheers
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Scott
(@bloopbloopbeep) reported
@FitbitSupport the customer service I am receiving is terrible. I have communicated with 3 representatives and none of them are getting me a resolution I need. This is beyond FRUSTRATING
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mypifi
(@mypifi) reported
Hey @GarminUK just come to you from a really bad @fitbit device where no one could solve or seem to care. Hope to spend many years with yourselves like I did with them till it went sour. Anyone thinking of a Fitbit device, just don't trust me
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#EmbraceYourAmbition
(@BevBramwell) reported
@FitbitSupport my Fitbit Versa 2 has started randomly buzzing this past week. Tried restarting and shutting down but no luck. It’s now stuck on the opening sequence.
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dharboy
(@dharboy18) reported
@robdelaney @FitbitSupport did you try to adjust the ***** settings? first change the mode to settings, and then scroll down to *****.
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Dre
(@DreSurname) reported
@FitbitSupport Obviously the problem is that the sync isn't working correctly.
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awoogadaytob
(@awoogadaytob) reported
@fitbit I hope your company sinks. You promised your customers a refund and most have got nothing. You can keep trying but trustpilot, google and a whole host of other sites will come and take you down. I hope a class action suit really does cripple the company.
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Michael Whitfield
(@MichaelW_Rhino) reported
@FitbitSupport hi there my charge 4 won't sync unless I continually reset it ...how can this issue be sorted permanently please
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ً
(@imstephaniex) reported
@FitbitSupport hello I bought a Fitbit I’m December for Christmas. The band is now broken and I can’t use it as no other band. Can you advise on what to do please ?
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Susan Krob
(@KrobReads) reported
@FitbitSupport I appreciate the attempt to help! Unfortunately, my watch is out of warranty, and you don’t have any of my size bands in the color that matches my charge 4 available on the website.
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Tobiloba
(@jamesomitron) reported
Hello @fitbit @FitbitSupport I have spoken to the refund support team several times and still nothing after about 4 months Please help! I would really like to move on from this!
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Julianna Teh
(@julianna_teh) reported
@FitbitSupport I don’t know where to ask. I’ve ordered few items but one item still missing. I wonder how to check this. Your help support chat doesn’t seem to be working.
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astha kumar
(@asthakumar16) reported
@fitbit @FitbitSupport @parkjames Why is fitbit giving me Google Play vouchers, I cannot even use these to replace my ionic. Please help me out here, Who can spend INR 22k on movies and apps? This is quite absurd. This makes no sense
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Be yourself. The world will adjust
(@BiscuitGabs) reported
@fitbit @suburbanhood This is not true. In my household we sent both back at the same time. We got one refund but the other has been escalated. Your phone reps can’t provide a timeframe or any additional help. It’s ridiculous
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ً
(@imstephaniex) reported
@FitbitSupport hello I bought a Fitbit in December for Christmas. The band is now broken and I can’t use it as no other band. Can you advise on what to do please as it’s still under guarantee?
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Sarah
(@zephyr681) reported
@FitbitSupport hi my low battery notification hasn’t worked. Everything is turned on in app and phone..how do I fix please
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Claire Haw
(@HawClaire) reported
@fitbit I have already called you and because it is out of warranty you won't help, I has always been dim no matter what setting.
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negative creep (christy)
(@clmck1620) reported
@FitbitSupport This is a KNOWN issue with latest app upgrade reported by many other users. YOUR issue, not anything on my end that your instructions will address. Need to know when YOU plan on fixing this.
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The Casuals Warehouse
(@thecasualshouse) reported
@FitbitSupport is there anyone actually able to help me. 3 times I’ve contacted “customer support” and had zero support. I’ve tried to email, and the replies I’ve had don’t even relate to my query. Abysmal customer service
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awoogadaytob
(@awoogadaytob) reported
@fitbit My mother is dead and even if she wasn't I wouldn't give her a pos product from your company. You treat your customers like garbage. I hope a class action suit happens soon.
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𝕯𝓪𝓴𝓸𝓽𝓪 🆖9⃣🏁
(@Dakota48_19XX) reported
@Dawn9469 @fitbit "oh ****, mom's mad again."