Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (28%)
• App Crashing (28%)
• Errors (28%)
• Sign in (6%)
• Website Down (6%)
• Device Failure (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago
Vincennes	Errors	2 months ago
Mainz	Errors	2 months ago
Le Mont-sur-Lausanne	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 9 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Mikko Tuomela (@mikkotuomela) reported 10 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  themainapp (@themainapp) reported 10 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  Amanda Blount (@amandablount2) reported 10 minutes ago

  @Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 12 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Rakesh R (@rakeshmoorthy) reported 13 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Carole Williams (@CWilliamsK12) reported 14 minutes ago

  Someone please help! Neither @Google nor @FitbitSupport is responding.

• 
  aztecab (@aztecabhuijing) reported 15 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Stephen Rudman (@RudmanEsq) reported 15 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Fitbit_DE (@Fitbit_DE) reported 18 minutes ago

  @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

• 
  JC5412 (@JC5412154088) reported 22 minutes ago

  @FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye

• 
  michelle ormsby (@michelleormsby) reported 24 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  Mandeep B 🚢 (@mandeepmusings) reported 27 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  AmberPaw (@AmberPaw) reported 28 minutes ago

  @FitbitSupport is there a problem? I cannot sync with my Samsung droid phone

• 
  Crystal (@CryssyJ824) reported 32 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Beccybecster (@beccybecster) reported 32 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Beccybecster (@beccybecster) reported 34 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Gregory T Buggy Sr (@irishman1952) reported 39 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Dennis Lokey (@DennisLokey) reported 40 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 40 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Jennifer McFarland (@JenniferMcFar16) reported 42 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 44 minutes ago

  Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours

• 
  LilithNYC (@NycLilith) reported 50 minutes ago

  Ever since #Google took over the @FitbitSupport app, it no longer automatically tracks how far and how long I swim. I have to enter it manually. One more reason to hate the merger. Absolutely a first world problem.

• 
  Anna Basic (@AnnaBasic2) reported 50 minutes ago

  The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.

• 
  Francisco Memoria (@FranciscoMemor) reported 50 minutes ago

  @FitbitSupport need some help please

• 
  Shaun Thomas (@BonesMoses) reported 52 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 54 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Mikko Tuomela (@mikkotuomela) reported 54 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Rǝkha (@rekh01) reported 54 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  Nicola Bardon (@NicolaBardon) reported 1 hour ago

  @FitbitSupport hi I have DMd you about a broken fitbit