Fitbit down? Current status and problems
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Device Failure (24%)
- Online Features (16%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 3 days ago |
 St. Louis
|
Device Failure | 7 days ago |
 Grenoble
|
Device Failure | 9 days ago |
|
Paris
|
App Crashing | 11 days ago |
 Köln
|
Online Features | 13 days ago |
 Rotterdam
|
Errors | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Nicola Timmins (@tikkin) reported@FitbitSupport Hi - my FitBit doesn't seem to be recording my heart rate in the app, even though everything else is being recorded. Is there an issue with the Charge 4?
-
Samantha simpson (@sambags19) reported@dulciedarling1 @FitbitSupport I have the versus 3 same problem
-
Be The Change: Love Always & Laugh Often (@BuckeyeinBoca) reported@FitbitSupport Fitbit Sense chargers are in need of a redesign. Having to replace your charger often due to a broken pin is ridiculous. To support this comment, please read the many comments on Amazon and elsewhere. Love my Fitbit Sense. Not the charger.
-
Ramesh Chhajer (@anekaanthvaad) reported@steven_finch @fitbit Hi Steven, any progress on this? I had a similar issue of the strap hold coming off the Charge 4 watch frame.
-
syndexio (@syndexio) reported@FitbitSupport I used to like Fitbit. But I've had to buy the same charger 4 times over cause some idiot over there thought 4 tiny brass prongs was a good idea.. back to not being able to charge my perfectly good watch.. throwing it in trash and never buying another.
-
roxanne? (@whyroxannewhy) reported@fitbit @FitbitSupport my versa 2 battery is draining within 2 hours? i did a factory reset is there any other solution or fix
-
saurabh kaushik (@kaushik11) reported@FitbitSupport I am unable to find your customer care number for India. I have bought Fitbit Sense few months back and it stopped working. Need immediate resolution or some coordinates to connect to. Please help 🙏
-
Artman1304 (@artman1304) reported@FitbitSupport im not able to log in to my acc from my pc. help?
-
Ramesh Chhajer (@anekaanthvaad) reported@FSUAndrew @fitbit Hi Andrew, any progress on this? I had a similar issue with Charge 4.
-
Ronald Locke JR (@freewillagain) reported.@DeptofDefense buy a @Apple watch for mark Milley it made in USA vs the @fitbit you may find a different change of a man if this about how much #china and other fog down the industrial revolution what once he didn't have already. We are who are understand tough
-
Chelza Grospuf 🇨🇦🇩🇪 (@chelza_grospuf) reported@FitbitSupport what is the process to either repair or exchange a broken fitbit charge 4 that is still on warranty, bought on amazon? Thanks!
-
Extreme Perfect ✋انتہائی کامل (@ShabyAk) reported@FitbitIN @FitbitSupport @fitbit I have fitbit charge 3 which is lying unattended since last 6-8 months, its display is not working because i could not find any service center in new delhi nor any customer care number. If you could not provide service why do you sell in India.
-
who am I (@PubStorck) reported@FitbitSupport @Anthonybravo Been like this for a while now. They said wait for app update, that has been and nothing changed. Maybe Santa will fix it for Christmas
-
Matt Davies (@D0n_M4730) reported@FitbitSupport For some reason @elonmusk has decided I need to see this poor guy's email address on my timeline.
-
BeeRye (@BeeRye12) reported@fitbit **** that! Im not even gettimg another smart phone... and i will be happy.
-
Flasim (@Flasim1) reported@mochastarebb @fitbit I was thinking the same thing…. What is the problem to have a commercial with a built person? What is the point to have this “ultra fit” person and for sure, no matter how much you wish, you will never be fit like the person in the commercial??? Don’t get it! 👎👎👎
-
susan martin (@susanmartin54) reportedIs @fitbit having trouble syncing with @Strava as both of my runs today didn’t sync @StravaSupport
-
nyadguy (@nyadguy) reported@FitbitSupport my Sense 2 stopped syncing yesterday. I've turned my phone off, reinstalled the app and nothing. It doesn't show up in Bluetooth. Help!
-
Kate Smith (@lakateelizabeth) reported@FitbitSupport @fitbit Fitbit! My Fitbit was working perfectly until I did your update, now you can’t even read it so it’s worthless. Only solution I was given by support was to spend money on a new one. Come on, please help for real.
-
Andrew Littlefield (@FSUAndrew) reportedPretty disappointed by the build quality of my @fitbit Charge 4. Not even 18 months old and the strap broke once and now both brackets that attach the straps to the body have broken.
-
James Wilkinson (@NitroMH) reported@EthicalSkeptic Hey @Fitbit your otherwise fine products have increasing issues with BT sync in recent updates. We have grown used to a re-pair/reboot at times but this should not be necessary & wasn't before. This is an issue, for example, with my Versa 2 fw 35.72.1.23 et al. @FitbitSupport
-
Luc Saunders 💯 (@luc_14Twittor) reported@FitbitSupport woke up today to my versa 2 screen hanging off. Sounds like a regular issue from what I’ve seen online. Only bought december 2021. Please help
-
Ｙｕｉｌ🔑 (@amethxyuil) reported@bbmoguzo @FitbitSupport Same thing on mine!! Did they fix it for you?!!
-
Bryan Gruley (@BryanGruley) reported@fitbit just got a versa 3 as a gift and can’t wait to try it, but can’t for the life of me get it to connect to the app on my phone. Do you have a help desk that’s more than FAQs? Thanks
-
Vishi 🇮🇳 (@vishiyy) reported@FitbitSupport I having Fitbit ionic having some battery and display issue is there any service centre in Tamil Nadu or Karnataka
-
Jo Jo Ferrara (@ferrara6sicily) reported@Hoboscratchers @fitbit Worst concert ever....and I've enjoyed hundreds.
-
Dominique Stone Tres (@DRoc3) reported@FitbitSupport my inspire 2 isn't even 2 years old and it won't connect to my app. Tried all trouble shooting already. Lame.
-
Hoa ✶ (she/her) (@NoCaffeinePlz) reported@effies @howardtayler @fitbit Yes that's the issue with Garmin! 😔 You either can have a high heart rate alert: - once they detect you do an "activity" (based on their own criteria) - or once they detect you're at rest for more than 10min. Which probably means your "stress levels" should be low (in blue)
-
susan martin (@susanmartin54) reported@fitbit I’ve had no problems in the past it’s just today didn’t know if there was a outage problem?
-
Ramesh Chhajer (@anekaanthvaad) reported@FSUAndrew @fitbit Mine is just 19 months since purchase & the plastic piece came off. It's probably the weak link in Charge 4 design. There are dozens of threads on the @fitbit community page but they wouldnt do anything about it. Didn't expect such poor quality. No repair centre either.