Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 01/23/2022 09:25

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Most Reported Problems:

  • Sign in 34.78% Sign in
  • App Crashing 21.01% App Crashing
  • Device Failure 15.58% Device Failure
  • Errors 10.87% Errors
  • Online Features 10.14% Online Features
  • Website Down 7.61% Website Down

Fitbit Outage Map

The most recent outage reports and issues originated from:

United StatesMadison Errors
LuxembourgLuxembourg App Crashing
GermanyLeidersbach Sign in
IndiaBengaluru Sign in
United KingdomGlasgow Device Failure
FranceToulon Sign in

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • DeltaAlphaEcho Damian Edwards (@DeltaAlphaEcho) reported

    @FitbitSupport Hi there, I have a Versa 2. It's refusing to update. It starts the update procedure but then fails. I have tried by WiFi and by Bluetooth. Can you help?

  • SwareshPawar Swaresh (@SwareshPawar) reported

    @FitbitSupport We bought Fitbit Sense in Nov 2021 and today somehow it stopped working. The Watch discharges in 2 hours max and gets really Hot. Cannot wear watch seems some issue. Please can we get this fixed. Please let me know if any further details needed.

  • XpressionAST Janene Visser (@XpressionAST) reported

    @FitbitSupport Good day, I have a Fitbit Charge 3 which is not even a year old. It is start g to malfunction, it keeps vibrating and the screen flashes when charging. I have done a device reset but with no success, please can you help?

  • SharmaPratibbha Pratibbha sharma (@SharmaPratibbha) reported

    @FitbitSupport @fitbit @FitbitUK the glass dial of my fitbit cracked from the corner. The shop owner contacted you but they said its unrepairable. This is happened just after 3 days of buying. Please help me it cost me a lot!!!

  • MadameCJAlbrite Chrissy Albrite (@MadameCJAlbrite) reported

    @fitbit I can’t believe just starting following y’all …and of course I have a problem will follow up with @FitbitSupport 👋🏾

  • LouiseXBurton louise burton (@LouiseXBurton) reported

    @FitbitSupport help. Given my daughter mt charge2. Currently the date & time is completely wrong. How do I change it?

  • beccastephanied Becca (@beccastephanied) reported

    Anyone else ever have trouble with @fitbit ? The shoddiest devices I have ever wasted money on with no help or cop on/common sense from customer service. Any smart watch suggestions?

  • mrxinu Steve Klassen (he/they) (Mister Zee-New) (@mrxinu) reported

    I'd like to send a "**** you" to Rejection Sensitive Dysphoria. While my @fitbit appreciates the elevated heart rate, I do not need to implode because I think someone doesn't like me. 😭 Okay, onward with the day!

  • Sandeep41582611 Sandeep (@Sandeep41582611) reported

    After using almost 8 months of #fitbitsense my review The worst smartwatch #fitbitsense It has number of Issues A. Touch almost irresponsive, pathetic i must say B. SYNC issue... C. Hardly measures any parameters, SPO2, temp. WORST PURCHASE 👎👎 @fitbit @FitbitSupport @FitbitIN

  • poonam_badyal Poonam Mundepi (@poonam_badyal) reported

    @FitbitSupport @FitbitIN my Charge 3 screen has gone blank, the device vibrates but the screen is blank. Tried restarting the device but still not working.

  • suditibhagat $uditi Bhagat (@suditibhagat) reported

    @FitbitSupport I have purchased fitbit sense in last June. It was working fine until few days back. It stopped working and it’s not switching on. Did all the troubleshoot method. They are also giving me a new one. But I really want to say this is my third Fitbit. And same issue.

  • MorganJaquith Morgan (@MorganJaquith) reported

    So the steps your customer service made me try are useless. Apparently I have to pay $80 to get a water notification when the $300 watch and app are already capable . With such bad experience I don’t see why I’d pay your company more. @FitbitSupport @fitbit

  • MichelleKnorr10 Michelle Knorr (@MichelleKnorr10) reported

    I will NEVER buy another @fitbit The most recent update caused the battery to go from from 100-0% in 30 min. Many others online saying they are having the same problem. Fitbit’s fix? “Here’s a 35% discount code to buy a new model”. Get bent Fitbit.

  • Suzeeeeh Suzy 🧬 (@Suzeeeeh) reported

    @FitbitSupport hello, my versa 3 keeps losing its Bluetooth connection, it’s happening every week. Please advise how I can fix this issue. Thanks.

  • MorganJaquith Morgan (@MorganJaquith) reported

    Theyy were telling me to add the reminder in the reminder to move section. Looked like they copied and pasted of the forum of random users responses that I already checked I thought asking help from support would get me actual answers @FitbitSupport @fitbit

  • MorganJaquith Morgan (@MorganJaquith) reported

    @FitbitSupport @fitbit Im trying to get reminders to drink water. I was talking with live chat they gave me a bunch of instructions. After trying several solutions I told them it didn’t solve my problem and they ended the chat on me.

  • TylerUllberg tyler ullberg (@TylerUllberg) reported

    @FitbitSupport Thank you Fitbit for your prompt support and getting my problem resolved!

  • coeliac_v CoeliacV (@coeliac_v) reported

    @FitbitSupport HELP with partners Fitbit Ionic. No longer counting steps (frozen on 66) and not recognising heart rate. Purchased December 2020!

  • Melis_power Mel (@Melis_power) reported

    Hey @fitbit @FitbitSupport help! My one month old Fitbit sense is no longer holding charge for more then a day. Specifically at night. Even if I shut Bluetooth off. 50 percent of the battery drains at night

  • akosovar12 akosovar12 (@akosovar12) reported

    @FitbitSupport I am in a never ending loop over a 1-year premium subscription promised to me but not delivered. In a constant run around with barely intelligible messages. Please help.

  • k4pitan K4pitanN3mo (@k4pitan) reported

    @FitbitSupport please fix this, I lasted longer then 21 min

  • HollyCronin2 Holly Cronin (@HollyCronin2) reported

    @FitbitSupport I would like to start a business, charge $300.00 for a product that doesn't work, then make my customers go to a "support" to figure out how to fix MY faulty product, have them waste weeks trying to fix MY product,then refuse to refund their $ because "45 day return window"

  • themainapp themainapp (@themainapp) reported

    @FitbitSupport Why you guys never fix anything when I contact your support.

  • alice_lake1 alice (@alice_lake1) reported

    @FitbitSupport so the connector where my Fitbit charge 4 watch strap attached is broken meaning I can’t wear it. I’m out of warranty, can you still repair it?

  • Ihsay Earth Angels (@Ihsay) reported

    @FitbitSupport thank you but i think that’s a cold trail. i told and provided daniel with receipts for him to be coy & tell me to have a nice day because he doesn’t want to help nor is he reading to comprehend.

  • UliDiG Ulrike G. 🦉🐦🍦 (@UliDiG) reported

    @flagrantlynerdy @fitbit I did some Googling, and cold, dry air and exercise are both asthma triggers, and coughing and chest pain are both asthma symptoms. If the pandemic every calms down to the point where I can schedule an annual physical, I might mention it to my doctor. ;-)

  • Ihsay Earth Angels (@Ihsay) reported

    @FitbitSupport what feedback? you have yet told me how to file a complaint. you’re not helping me at all. this is comical. stop with the babble and help me.

  • _Dawkinsss Briana J. Blige (@_Dawkinsss) reported

    I have tried to stick to @fitbit watches. This is my third watch and I’m over it. I did a factory reset on my watch and now it will not sync to my phone. I was supposed to go to the gym over an hour ago but I’ve been trying to fix my watch. Guess I’ll be getting an Apple Watch

  • LoriParm Lori P (@LoriParm) reported

    @FitbitSupport 2. or anything was offered from Fitbit. Because of their poor response to me and my broken tracker that is 2 months old. I have decided to leave Fitbit and shop for a different tracker.

  • gautamsikri Gautam Sikri (@gautamsikri) reported

    @FitbitIN @FitbitSupport Really Poor Service! Fitbit Versa2 Needs to be repaired. However there's no auth service centre in India to be contacted! Why should I bother to buy a Fitbit ever again?? Fitbit Chat Inquiry - #43685386