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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Hibbert
(@HibbertAndrew) reported
@FitbitSupport My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch nothing works, can you help
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Deurnes
(@Deurnes) reported
Hi @fitbitsupport , I’m trying to complete the recall of my Ionic device but the reference code doesnt seem to work. Can you help?
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Ted Mellor
(@tedmellor) reported
@FitbitSupport introducing the New Ionic recall programme. Issue a notice then don’t allow you to process it. Chat not responding. Marvellous service
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Frances Morris
(@Frances56135962) reported
@fitbit hi been trying to register for a refund for my ionic.your website will not accept my registration code. Been holding on your phone lines for over an hour to try and get support.can you help please?
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Luis
(@Luis_Nord) reported
@ihalliwell @fitbit Same problem - reference codes don't work - Unserious company, should be avoided #NeverAgainFitbit
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Jozz
(@jozzerlene) reported
@Andrewmciver @FitbitSupport Same here, it’s such a poor service!
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Jozz
(@jozzerlene) reported
@FitbitSupport Trying for over a week to get a replacement for a replacement that also broke! Perhaps your products are just not fit for purpose? Shockingly bad customer service. #badservice #bbcwatchdog #CustomerService
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Poolnudel Samurai
(@poolnudel_koch) reported
@clareqhill @fitbit Same problem here. Code is not working. Tried a new registration but second code is not working, too.
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Luis
(@Luis_Nord) reported
@shukribasiron @annerchist @fitbit Same problem - reference codes don't work - Unserious company, should be avoided #NeverAgainFitbit
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mark
(@mark92031655) reported
@gra5105 @FitbitSupport Having the same issue here & can’t contact them by phone or live chat
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Zoe Jane Dowd
(@ZoeJane77) reported
@Moosical @fitbit Just had email in my junk folder came at 3.40 am this morning, thanks for your help x
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mark
(@mark92031655) reported
@poolnudel_koch @clareqhill @fitbit Did you sort this? Having the same issue
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karen
(@kj_x13) reported
@FitbitSupport Thanks but the issue isn't resolved
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Janice Reynolds
(@Jellybean10000) reported
@FitbitSupport Hello. I'm still experiencing this problem. Are you any closer to a resolution?
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hannah louise
(@hannah_tuthill) reported
@TrixDnB @clareqhill @fitbit I'm having the same problem been like it for 48hrs even tried getting a new reference number still the same problem
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Clare Owen
(@clareqhill) reported
@TrixDnB @fitbit I've tried every way I can think of. Copied & pasted it in, checked for spaces at the start & end, typed it in,😣...Same error every time. Like you say, there is A LOT of people they need to refund.
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Msb Bhatt
(@MsbBhatt) reported
@FitbitSupport Dear, I have purchased fitbit charge4 from Amazon India in November 2020, yesterday the support meant for stap fixing on the body of fitbit device was broken. I am residing in jaipur Rajasthan, please guide how can I repair that device.
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mark
(@mark92031655) reported
@gra5105 @FitbitSupport What was the issue, is it something simple or did they take your reference etc?
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Jozz
(@jozzerlene) reported
@FitbitSupport @Clodaghob96 Lucky you! I’ve been waiting a week for no reply. Really poor service to back up what appear to be really poor products that break constantly!
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Jarott
(@Jarothz) reported
@FitbitSupport Hi, thanks for the reply, it started working two hours later. Was just a bit frustrating since i just got the device, some apps were not working, later could not log in, but after a few hours it was, and is, all fine. Have a nice day :)
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Jozz
(@jozzerlene) reported
@FitbitSupport @SurajIy97934101 Hi Suraj this isn’t the experience they want you to have, but they gave it to you anyway and took days to respond! Such bad service from these people.
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chanandaler bong
(@PakPCBnotaCLUE) reported
@FitbitSupport ionic recall issue please can someone contact me as I’m having issues submitting claim
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Caitríona Redmond
(@wholesomeIE) reported
@FitbitSupport I have an ionic reference number that works but can’t power up my device to sync and proceed to the next stage. Contacted chat 3rd March who were to respond in 48 hours but nothing received. How can I progress this further? Chat not working this morning.
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Freya
(@Royaleimp) reported
@FitbitSupport in Ireland, no one answering telephone call support line. No one answering your live chat. Very poor customer service. Trying to find form to return in warranty Fitbit. Web site literally linking me around in circles
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BreadBin💙💛
(@Breadbin35) reported
@FitbitSupport please help me cancel my premium membership
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Msb Bhatt
(@MsbBhatt) reported
@FitbitSupport I have purchased fitbit charge 4 from Amazon India in November 2020, just yesterday the *** for step from the body broken, presently I am in Jaipur Rajasthan India, how the fitbit charge 4 be repaired please guide
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Janice Reynolds
(@Jellybean10000) reported
@FitbitSupport Hello. Still experiencing this problem. Are you any closer to a resolution?
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Mark Sinnett
(@MarkSinnett177) reported
@fitbit If you could kindly answer my dm, your refund system is not working as intended. The refence code supplied is not recognised. Thank you.
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Andrew McIver
(@Andrewmciver) reported
@jozzerlene @FitbitSupport Still not working for me. Not sure they can cope with the demand.
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Neil Gibson
(@neil_gibson1975) reported
@FitbitSupport cant get through on phone. Live chat cant help and my reference code for ionic recall is not recognised and fitbit support hasn’t answered messages. Someone please help me