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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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🧙🏰Auld Shane Gamer🕹️👾
(@AuldShaneGamer) reported
@fitbit My wife and I got each other Fitbits for Christmas. You aren't honoring the six month trial on the box. We can't use the same credit card in our wallet. The synching process is a nightmare! Why is this such a hassle? WTF did I pay for? #ChristmasRuined
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John
(@johnedavid) reported
from
Egham, England
@FitbitSupport I’ve had my Fitbit charge 4 for under a year and love it, but about a month ago it stopped working. Nothing I’ve tried via the community forums seems to work. Help!
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Grigorrr
(@weesaragregor_x) reported
Fitbit charge 3 screen went blank. Device is still recording steps/sleep etc and button vibrates on side when tapped. Tried changing the clock face and plugging in to restart but no luck. Can you help @FitbitSupport ?
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Sarah
(@sarahanicholls) reported
@FitbitSupport @FitbitUK would like some help because I’m really confused with what to do. She had an iPhone 7 Plus & I wondered if it was too old, so we upgraded to an iPhone 13 Pro & still the same issue. Thank you in advance.
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Ramon GoudeauIFBBPRO
(@sa7nt_) reported
@FitbitSupport just purchased a Sense last week and it's giving me some issues with readings. I'd like some help
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Monica McAlister
(@MonicaMcAlister) reported
from
Holly, Michigan
Noticed over the last month that my @fitbit Sense stopped giving me call notifications so I've spent the morning looking into it. Did all the troubleshooting checks and had my daughter call me. Still doesn't work. Getting real tired of fitbits not working after a few months.
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Booth
(@jjb70) reported
Had an issue with my @fitbit. @FitbitSupport was outstanding. Immediately helped and sent me a replacement without any hassle. Many companies could learn from their CS/tech support model.
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Evan
(@thee_cos) reported
@FitbitSupport Impressively bad move to remove this capability that was apparently present in previous models like the versa 2
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Nick Cottle
(@NickCottle4) reported
@FitbitSupport I have checked and the support is no good as the screen is dead it has lines running down it, all emailed but all I get is out of warranty, this versa has not lasted 2 years after my other versa screen did the same, I have been told I will get a discount email but nothing >
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DJWMONTREAL
(@DJWMONTREAL) reported
@fitbit charge five. Shite. Never synchronizes. Terrible customer support. Known issue to you - all over the forums. #wtf we are not your testers…
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Jay
(@jay____21) reported
@FitbitSupport Hello my Fitbit stopped working- it will not reset, connect or charge and I’ve visited all of your faq sites and nothing seems to help. It’s the inspire 2
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Saida BOUHMIDI
(@sbouhmidi) reported
@CryptoSnappy @fitbit @FitbitSupport I have same issue , my #fitbit icone screen turns into agua /blue screen .it seems many users having same issue
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Snappy Just for Fun
(@granalvic) reported
@FitbitSupport I’ve contacted you numerous times about your sleep notification. Which wakes me most nights.😡 after being told to do several things, you told me to delete the app to solve the issue and now I can’t get back into the app or get through on your link.
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Abby Freerksen
(@AF2313) reported
@fitbit your product is junk!!! I am so sick and tired of not receiving my texts or phone calls through my fitbit!!!! I've only been having this issue since February/March time frame! When I've reached out to @FitbitSupport I get the same song and dance "we are are working on it!
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Richard Taylor
(@Viscount57) reported
Shout out to @fitbit . I called @FitbitSupport this morning, explained the problem with my Sense, filled in the form on line, replacement on the way this evening. Great customer service.
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Beth Ann
(@Uggerz) reported
@FitbitSupport @FitbitUK quick question - Versa 2 has stopped tracking sleep, hours active, stress level and days of exercise. Tried restarting, deleting app and reinstalling it... Any suggestions on what else to try? Please help otherwise I will be back at @johnlewishelp #help
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Sheri Karobonik
(@skaro964) reported
@FitbitSupport and @cubii Since the last iOS update there seems to be a problem with linking up the data. Yes, I have already checked all my settings. Is there something your software engineers can do?
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Jay
(@jay____21) reported
@FitbitSupport hi I am struggling with my inspire 2. I bought it january 5 2021 and it will not charge, will not connect and won’t even reboot please help
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BIBL BINPAN, LET'S GO
(@splitpunched) reported
@GravySSB @FitbitSupport it turns out that when my **** breaks two months out of warranty, and I find out that European customers get an extra year of warranty, i get annoyed when Fitbit pretends they are doing me a favor by offering me a discount* and a free wristband**, i get way more annoyed
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Cassie Freund
(@CassieFreund) reported
Hey @FitbitSupport can you please fix the known bug in your app that incessantly asks me to enable location services, even when I’ve purposely set them to “never”? Google doesn’t need to know where I am 24/7 any more than it already does 🙄
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Maddie Williamson
(@MaddieW12748639) reported
@FitbitSupport My Versa 2 won’t sync with the app and I’ve tried all the trouble shooting steps and like everyone else, it still doesn’t work. Maybe it’s time you guys admitted it’s a problem with your app.
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BIBL BINPAN, LET'S GO
(@splitpunched) reported
@GravySSB @FitbitSupport *discount does not apply to anything on sale, meaning of the things I'd buy I'd save about $13 **i don't give a **** about a free wristband
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Jake
(@GravySSB) reported
@splitpunched @FitbitSupport Oh for sure, i totally agree. The discount thing was the main issue I had with the story. Its just backhanded as hell lmao
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Snappy Just for Fun
(@granalvic) reported
@FitbitSupport carrying on. I tried changing my password I still can’t get on. Wants me to go through google. I don’t want to. I don’t have an account with google. I’m utterly ticked off. I’ve sent this private for now. Please solve this issue.
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Steve MariHoochie
(@CoveredMyWagon) reported
@fitbit multiple users reported that their Fitbit stops tracking heart rates, mine is less than 2 years old, if I wanted products with usages that bad would buy Apple products. This is not acceptable
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Kristin House
(@ConfPlanning) reported
@FitbitSupport I have tried everything that is on line. The watch is charged to 60% and the face is just blank. I tried a hard restart, it's just completely dead and no flashing green light on the back. Going in the trash can!
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BIBL BINPAN, LET'S GO
(@splitpunched) reported
@GravySSB @FitbitSupport like. technically they don't have to do anything. they are fully within their legal right to tell me "**** off" that doesn't mean i have to like it, and pretending you are doing me a huge favor with a discount (that doesn't do much) and a free wristband is worse than "**** off"
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Jen Kerins
(@jenkerins) reported
@FitbitSupport hi there,I need to get a new strap for my versa 3, I tried chatting online but couldn’t get it working so hoping someone here can help me? Thanks a lot
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Alex
(@MedorraBlue) reported
@FitbitSupport Hello, just got a new versa 2 and can't set up. Type in the 4-digit pin and getting Error 400 on IOS, "try again" on android. Both phones fully up to date, reset multiple times. Customer support says it's an "known issue"... any news so far? :(
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John the Toymaker
(@MakrOfAdventure) reported
@FitbitSupport - Is Studio broken today - trying to work and it keeps failing to save or saying "Projects failed to load" ?