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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Scorpio54
(@Scorpio54G) reported
Very angry with @FitbitSupport for not fulfilling their promotion. Husband & I bought Fitbit Sense with promise of 6 months Fitbit Premium Free. I have it and he hasn’t. Raised the issue & they say no as he had it in the past. Not in all the promotions! Next Apple watch I think!
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Annette Brent
(@CoachBrent) reported
@FitbitSupport Please check my dm. I now have a new problem since your site crashed.
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Nóra
(@nora_eats) reported
@FitbitSupport fitbit not functioning correctly all week eg day prior to major outage Support sorted briefly (very briefly) but now not working again. Been in the fitbitverse a long time & loyal because of sleep tracking & data history... but if I simply can’t use it then...?!
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Keith Amato
(@keith_amato) reported
@FitbitSupport Thanks. It seems things are slowly coming back to normal but the problem now is you can’t sync Fitbit with iPad and iPhone close to each other. This problem witnessed 2 hrs ago
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winsomebella
(@winsomebella) reported
@FitbitSupport That does nothing to solve the problem.
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Lee Hunt
(@DupeOfURL) reported
@FitbitSupport Sorry for your inconvenience was merely replying to @wnylibrarian about the generic nature of the msg he cited. I do hope the issue has been resolved to ALL parties' satisfaction.
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Anne Griffiths
(@a_nnegriffiths) reported
@FitbitSupport I am still having problems with the dashboard on my Fitbit. Whilst it will now sync after the proms you have encountered, the sleep icon will not open on the dashboard. Can you help
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Richard Erb
(@rchrderb) reported
@FitbitSupport my display grayed out again. Hard reset has not corrected the issue. Please advise what step I can take to fix it
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Andrea Danes
(@ASDanes) reported
@FitbitSupport Still having trouble. Very disappointing. 😞
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William Neilson
(@WilliamNeilson2) reported
@FitbitSupport My steps are not syncing to the phone, looking at other tweets it’s a problem, has it been fixed
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Tracey
(@TRACEYBRO) reported
@FitbitSupport is there still a problem...I cant sync up!
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GB
(@gb07011950) reported
@FitbitSupport my Charge 4 lost about 5,000 steps between last night and this afternoon. Yesterday the Fitbit and the phone app synced over 11,000 steps. Today the phone app only shows 6000 steps. I am on a 145 day streak. If this can’t be fixed it’s going in the trash
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Gem💙 STAY HOME *******!
(@CatFankles) reported
@FitbitSupport since I updated the app, my Versa 2 auto detects my "brisk walk" as a run. Not a massive deal I guess, but I'm only walking 16 mins/mile! Seem unable to edit it. Anything I can do to fix? Thanks.
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Melanie Morris
(@melaniemorris00) reported
@FitbitSupport Still an issue for me on the UK. And has done something to actual watch. No display and green lights on back flashing even after long charge.
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Samuel ferenc
(@samuelferenc681) reported
@FitbitSupport what a shame , I've asked for help and I've received no response.
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Samuel ferenc
(@samuelferenc681) reported
@FitbitSupport Really sad you guys do not want to respond , shameful service , having a problem and they cant even fix it smh
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Amy Spurway
(@AmyLSpurway) reported
@FitbitSupport Nope, issue is still not resolved. When I tap on the sleep stats, it doesn’t come up the first few times, then when it does the whole app freezes and the entire screen goes completely unresponsive and I have to force close the whole app.
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Seth Repp
(@pappa_repp56) reported
@FitbitSupport have tried everything but when I try to manage my notifications on the app it won’t open, click it repeatedly and it simply will not open. Have “forgot the device” on the Bluetooth setting, removed the Versa from my account, all failed attempts #help
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Joanne Hill
(@joannehill741) reported
@FitbitSupport @Delilah64 It’s not resolved! Stop telling people to log out and on again when this is a bigger issue and it’s at your end !
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markwmuk
(@westmiduk) reported
@FitbitSupport @AmyLSpurway Same problem here in uk - app freezes when trying to access sleep
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Louie Fhalora
(@louieVfay) reported
@fitbit I am trying to make an online purchase but can’t proceed has its saying my valid postcode is invalid. Please may I have help
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Lorcan O'Neill
(@forksinthebag) reported
@FitbitSupport Thanks. I've replied to the DM, unfortunately I don't think that helped me to solve my issue.
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defencless sunflower
(@IshipLarry26) reported
@FitbitSupport Yess I went on to that page for help and tried restarting multiples times but it hasn’t seem to have done the trick :(
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Michelle Scott
(@shellscott30) reported
@FitbitSupport I am forever having to sync my watch as doesn't sync by itself and never get notifications. I have followed all steps advised by yourself previously and still does the same very disappointment with my watch. Reboot, deleted app, update but nothing fixes the problem
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Nelly
(@NellCee) reported
@FitbitSupport Hello all of my technical issues seem to have been resolved now except one. The “Nutrients” drop down for the current day is missing. It only shows for the previous days. Is there any way to fix this?
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Geraldine T
(@GDMTGDMT) reported
@fitbit @FitbitSupport any update on this issue
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Beth Ann Chenoweth
(@BethAChenoweth) reported
@FitbitSupport my Fitbit Zip will not sync. I did see the message yesterday mentioning a problem was being fixed, but my problem is not fixed. What do I do to get my Zip to sync with the app?
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Joanne Hill
(@joannehill741) reported
@FitbitSupport it is obvious the logging in and out again and restarting isn’t working . It’s all been down since Wednesday !
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Stuart O'Neill
(@studunmow) reported
@FitbitSupport I'm sure that will fix your crappy support...... #useless
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JEWELS C.
(@jmcressy57) reported
@FitbitSupport I needed this watch for serious health issues that needed regular monitoring! With this watch being broken (& just past it’s warranty) I have a real dilemma as I cannot afford a new one! Why are you selling defective equipment, after so many similar complaints?