Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (29%)
• Errors (26%)
• Device Failure (20%)
• Online Features (11%)
• Sign in (9%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	22 hours ago
Gilbert	Online Features	1 day ago
Reutlingen	App Crashing	2 days ago
Bangor	Device Failure	2 days ago
Charlotte	Errors	4 days ago
Tucson	Errors	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jessica Young (@Jessicayoung_99) reported 8 seconds ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Paul DeKraker (@DeKrakhead) reported 1 minute ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Paul DeKraker (@DeKrakhead) reported 1 minute ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Jessica Young (@Jessicayoung_99) reported 3 minutes ago

  @FitbitSupport Can you fix this please? It’s been 2 days.

• 
  Helen McGrane (@bodhicat) reported 8 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Scrumblebum (@scrumblebum1) reported 8 minutes ago

  Fu k you @FitbitSupport useless. I just updgrqded after not having one and now yuu are changing everything and this is not working under Google. Bloody useless. Shoukd have known better than get an inferior product!!!!!

• 
  Jason (@megabyte682) reported 12 minutes ago

  Pretty sad to see that both .@FitbitSupport and .@madebygoogle don't want to my issue with my Pixel Watch 3.

• 
  Danielle Gillieron (@DanielleGillie5) reported 15 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  Jessica Young (@Jessicayoung_99) reported 16 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Jo (@joannacsdr) reported 17 minutes ago

  @FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 19 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  sentient ball of stardust (@WhatTheMrsHeck) reported 23 minutes ago

  @fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad

• 
  Kerry Patricia (@Kerry_Patricia) reported 24 minutes ago

  Kinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport

• 
  Michael Petrelli (@TheRealPetrocs) reported 24 minutes ago

  @FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix

• 
  k a (@kkalex56gotrump) reported 24 minutes ago

  @FitbitSupport same here the mighty google cant fix the fitbit no food logging Motorola pure g phone you were the ones that took the dash off the desktop computer now you have this

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 25 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Diane (@SoCalValleyGal) reported 26 minutes ago

  @FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.

• 
  N Renham 💙 (@Nufctillidie7) reported 27 minutes ago

  @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

• 
  John Rooney (@John_Rooney) reported 32 minutes ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  Danielle Hartley (@DanielleeH23) reported 33 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 33 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Justin (@crossbosox) reported 35 minutes ago

  @PosingforPink @fitbit @FitbitSupport For sure. I’ve done all the troubleshooting with no fix.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 36 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 39 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Posing for Pink (@PosingforPink) reported 40 minutes ago

  @fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you haven’t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 41 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 43 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 45 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Constable Jones (@Dave25480117468) reported 57 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Marty (@fishtale13) reported 58 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor