Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 07/07/2022 02:45

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 33.88% Sign in
  • App Crashing 25.74% App Crashing
  • Online Features 11.54% Online Features
  • Device Failure 11.39% Device Failure
  • Website Down 9.17% Website Down
  • Errors 8.28% Errors

Fitbit Outage Map

The most recent outage reports and issues originated from:

GermanyRosenberg Sign in
United KingdomBirmingham Sign in
AustriaVienna Online Features
United StatesSanta Clara Sign in
FranceBrumath Device Failure
United KingdomBedford Device Failure

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • rajatgupta828 Rajat Gupta (@rajatgupta828) reported

    @FitbitIN @FitbitSupport I need some help as my Fitbit is not charging , I have tried restarting too . Could you please help.

  • nunya nunya bizness (@nunya) reported

    @FitbitSupport I got a charge 5 last week and it doesn't read my SPO2. can you give me any help or point me somewhere? thanks!

  • clef2205 Claudia EF (@clef2205) reported

    @FitbitSupport What a bloody waste of time, why bother asking for dm if you are not going to be bothered to read what the issue is

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @Tombeau1972 @FitbitSupport @SameerR72587622 I am now hearing people say the recall center is telling them they can no longer help because fitbit cancelled their refund. And guess what, fitbits suggestion is for them to…call the refund center.

  • Tombeau1972 Tom Meuleman (@Tombeau1972) reported

    @AWPorterfield @FitbitSupport Just post it, fitbit won't help you... I'm waiting for 125 days now, without any news from this rip-off company

  • Udumalai_Ramesh Ramesh रमेश (@Udumalai_Ramesh) reported

    @FitbitSupport Hi, is your server down? I'm from India & unable to log in since this morning. Pls let me know.

  • Anosmic1 Anosmic1 (@Anosmic1) reported

    @fitbit My Versa 3 clock was off 4 minutes. It took 2 contacts with support, 4 hours and unending frustration to fix the time. Your articles were not helpful. You’ve lost a customer.

  • billplante bill plante (@billplante) reported

    @SantanderBankUS Why is Santander always so SLOW to get with it. Nine million banks allow payment through @fitbit , but NOT Santander. Not shocked, they were SLOW to introduce app. Nearly 2 years after my other babk introduced theirs. Frustrating!

  • tomc72 Tom Clayton (@tomc72) reported

    @FitbitSupport can someone help me please? Need to change my email address linked to my account, but also need to reset my password

  • Sarahc73 Sarah Clayton (@Sarahc73) reported

    @FitbitSupport can someone help me please? I need to change my email address & reset my password

  • Michael09281610 Tiesomeflys (@Michael09281610) reported

    @FitbitSupport my versa 2 is not tracking steps and heart rate. I tried shutting it down, syncing, looked at fit bit community for help. The date, time, text message viewing work but it’s not tracking steps or heart rate. Help

  • WoelfertEd Ed Woelfert (@WoelfertEd) reported

    @fitbit Sorry, I think my point is that it does not attach securely. So telling me to attach it securely doesn't help. Though surely you mean well!!

  • WalterAkana WalterAkana (@WalterAkana) reported

    @FitbitSupport How else should I feel? This case has been ongoing since February. The support team has been part of the problem. I want to talk to an executive who has the power to expedite resolution of my case.

  • Sarahc73 Sarah Clayton (@Sarahc73) reported

    @FitbitSupport can somebody please help me? Nobody is replying to my messages on Fitbit support. I need help getting back into my account, but need to change my e-mail & reset my password, thanks

  • Sarahc73 Sarah Clayton (@Sarahc73) reported

    @FitbitSupport can someone please help, been messaging support, but nobody replies. Need help changing email & password

  • RosieSharp12 Rosie Sharp (@RosieSharp12) reported

    @fitbit my 3 week old Fitbit has broken and no replacement is being offered. I’ve been offered a 35% refund to buy another. Shocking service.

  • EyeDocFatima Fatima Abiodun Mahmud-Ajeigbe (@EyeDocFatima) reported

    @FitbitSupport @liderths Hello FitbitSupport. I hadn't logged into my app in a while, tried this morning, couldn't log into the app and saved password didn't work. Tried reset my password and it says Fitbit is unavailable. Went to the website and it says my IP has been banned by Fitbit. Confused, Help!

  • TKeva07 Tiffany G (@TKeva07) reported

    I got the Fitbit charge 5 in March and had nothing but problems. I've been sent a replacement one and it is literally broken. @fitbit won't do anything about it. worst product. worst customer service.

  • camdephilob Navy Veteran (@camdephilob) reported

    @fitbit Been there done that twice. Always an excuse. No real help.

  • marcorof MRof (@marcorof) reported

    @FitbitSupport Yes. Same issue. I ll continue the chat there. Cheers

  • AWPorterfield Andrew Porterfield (@AWPorterfield) reported

    @FitbitSupport As my original tweet noted, I have done that twice with ZERO success. There are a few online forums discussing how @fitbit is treating customers. Would @FitbitSupport like me to publicly complain about the service OR will you solve the problem and help me remain a loyal customer?

  • LadyGarland33 Steve Garland (@LadyGarland33) reported

    @FitbitSupport Thanks. Have restarted multiple times that way..sometimes it gets stuck on the boot up logo screen. Other times it reboots well but powers down after an hour or so, Other times it boots up with no touch screen. Very frustrating....Any other suggestions or is my fitbit kaput?

  • JeffCraigTV 🔫 Jeff Craig (@JeffCraigTV) reported

    This is insane. @fitbit somehow allowed someone to change my account email without having access to said email. Now someone has access to my personal data. @FitbitSupport says it will take days to resolve the issue. Don't buy a Fitbit if you care about your personal data.

  • lovesgolf70 GolferBill (@lovesgolf70) reported

    @crypto_skillz @fitbit @whoop So instead of buying a new Fitbit, you're going to spend $300/yr for whoop? I've had nothing but trouble with whoop. All hype and great marketing.

  • realphillipkop Phillip Kopczynski (@realphillipkop) reported

    Hey @fitbit is this **** water proof? I want to know how many calories I burn when swimming or *******.

  • daveguapp dave (@daveguapp) reported

    @FitbitSupport @FitbitSupport any help?

  • abhijitj78 TheOne (@abhijitj78) reported

    @FitbitSupport Restarted. Same problem. Have DM my email ID

  • HikaruBets Hikaru (@HikaruBets) reported

    Fitbit syncing is a disaster. Yeah restart this, blah, restart that, blah, bluetooth this, blah. Other products don’t have this issue. @fitbit @FitbitSupport

  • marcorof MRof (@marcorof) reported

    @FitbitSupport I bought a charge 4 less than 6 months ago and it is not working anymore. I cant believe the quality of your product….I want a refund/check if it still has a guarantee. Cheers.

  • QChris999 Chris Quelch (@QChris999) reported

    @FitbitSupport @fitbit I’ve sent you DM - why is Fitbit software update killing all Fitbit batteries ? Can you sort patch & fix this out asap - thanks 🙏