Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (42%)
• App Crashing (21%)
• Device Failure (17%)
• Online Features (8%)
• Website Down (8%)
• Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	15 days ago
Dillenburg	Errors	15 days ago
Paris	Website Down	26 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 1 minute ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Kelli Bachman (@kabachman) reported 2 minutes ago

  Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!

• 
  ও ღ (@Zoe24354074) reported 3 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Lex (@TheLexTimes) reported 5 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  Jessica Young (@Jessicayoung_99) reported 15 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  PAR | Rose 🔜 Japan (@romanova) reported 17 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 19 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Charlotte Anderson (@char_anderson94) reported 19 minutes ago

  @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

• 
  sb (@redlionny) reported 19 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  mv (@lord_of_own) reported 22 minutes ago

  @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

• 
  Robert Tarbuck (@bobbybrum) reported 25 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  Eneleak🍷 (@kaeleneak) reported 26 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Stephen Rudman (@RudmanEsq) reported 28 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Brad Newman (@bradmnewman) reported 29 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  Beccybecster (@beccybecster) reported 30 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 30 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 31 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Kelli Bachman (@kabachman) reported 35 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  christine (@yankeegirl51680) reported 35 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Rakesh R (@rakeshmoorthy) reported 37 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 40 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Amanda (@FatTrashCat11) reported 40 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  @MikeBeach (@mike123qwe) reported 43 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Mandeep B 🚢 (@mandeepmusings) reported 46 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Danielle Hartley (@DanielleeH23) reported 46 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Barry Weis (@bdweis) reported 49 minutes ago

  Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

• 
  Claudia (@claudiainbombay) reported 53 minutes ago

  @dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...

• 
  michelle ormsby (@michelleormsby) reported 54 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Ram Vyas (@vyas_ram) reported 57 minutes ago

  @FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards

• 
  Jessica Young (@Jessicayoung_99) reported 60 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up