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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Natasha kokkini
(@Tashartw2) reported
@FitbitSupport I think my fitbit is counting too many steps, how can I fix it?
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Sumitmishra980 Kingn
(@sumitmishra980) reported
@FitbitSupport The problem happening in my Fitbit is like a common default problem of all the fitbit charge 3 models.... I have 4 charge 3 in my friend circle n this problem occurs in 2 watches and there is no service center in Lucknow, mumbai,and delhi also...
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Rina
(@Rina62021173) reported
@FitbitSupport for the last week i am having problems syncing my fitbit versa resulting at time for the time on the actual watch not being correct. I saw that there had been a problem on twitter but this issue is supposed to have been resolved. Please advise.
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Sugalissa
(@sugalissa) reported
@FitbitSupport Hello I am not able to reply to text on my Fitbit versa 3. Also when I go into settings and click the notifications it does not open up could someone please assist me with this issue thank you.
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Lisa
(@Lischen192) reported
Hi @FitbitSupport as soon as I open the sleep analysis the app hangs up and I’ve to close it completely. Are you aware of this problem? I hoped with every update that you would fix it.
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hayley fitzjohn
(@FitzjohnHayley) reported
@fitbit hi, my sons charge 3 has stopped syncing to any device and isn’t even showing up in Bluetooth. I’ve reset it and tried multiple devices but it’s not working. The app says it’s connecting but times out. How can I fix this please
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Teena Bruzzone
(@TMBruzz1) reported
@FitbitSupport So no help from you @FitbitSupport @fitbit why is this so terrible???
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LisaStone
(@RealtorLNF) reported
@FitbitSupport my Fitbit charge 3 has no display that shows up. It is still working because I get the data on my app but it’s frustrating because I can’t even tell what time it is. That has been the biggest deficit of this Fitbit is the display, has never been great. Please help!
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Carl Rimmer
(@monkeycloud4) reported
@FitbitSupport my versa 2 has died after only being used for 2 months. I’m done the trouble shooting, there’s not an ounce of life in it! Unsure what to do now during Covid lockdown!
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Sumitmishra980 Kingn
(@sumitmishra980) reported
@FitbitSupport Hi.. my Fitbit charge3 screen not working and not powering on can u please support me on this.. I'm trying to contact you (fitbit) since last 5-6 month but no one is supporting and helping and not replying my mails too.. #Fitbit
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George Abdelmalek
(@gabdelmalek3) reported
@fitbit ordered a product over 2 month ago. Received and it was was not working correctly. Contacted customer support and was told to ship it back for support. Every time I contact customer service they say.....
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Jonathan John Thomas
(@JonathanJohnTh2) reported
@FitbitSupport I purchased ionic 2019 April and it was working all fine until 3 days ago and it just stopped all of a sudden. Have seen in the community and looks like a common problem. I feel disgusted. What’s the solution ?
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Lynn Harris
(@harrislynn) reported
@FitbitSupport Hi. Thought this was solved but it's not: My Alta CONSTANTLY disconnects itself from Bluetooth. Numerous times a day. When I'm not aware, of course, it misses all my steps. I've tried all the fixes I could find. Still happening. Help?
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Tommy V
(@tomv72) reported
@FitbitSupport hello can please advise why I get error 1006 when I try to got to Fitbit webs site and my app won’t allow me to log in? I have a Fitbit inspire hr. My wife has same issue on her app.
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Navjot Kataria
(@navjot_kataria) reported
@FitbitSupport please help me with my fitbit as it's completely dead ,I am in warranty period also ,I'll be happy customer if my problem is solved .
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Barbara Blake
(@bhblake) reported
@FitbitSupport HI, I have been waiting for some help with my previous issue since October. I have since gotten a new phone. The GPS worked the first time and it tracked my run but it has not worked since. I didnt change any settings.
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Mandy K ︽✵︽
(@ImAmandaJulius) reported
Hey @fitbit @FitbitSupport why is the Sleep section of your app SO SLOW? I've noticed it over the past couple of weeks. I have to wait a long time to add/change sleep or even navigate around the area.
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Lorraine parkinson
(@Loz0275) reported
@FitbitSupport my app keeps crashing this evening. Unable to look at my 2 last activities without it shutting down.. any advice welcome
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Paul Nixon
(@NixonPD) reported
@FitbitSupport I think I’ve just sorted it. I tried everything apart from deleting the app completely then reinstalling it. I’ve just done that and it seems to be working again. Cheers for getting back to me so quickly. If it goes down again I’ll be in touch.
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MrHippoZA
(@MrHippoZA) reported
Hi @FitbitSupport . Any suggestion to help with Bluetooth audio stutter? Since I got my Charge 4 two weeks ago, it's impossible to workout and listen to music simultaneously. Even causes stutters in the car. Help!
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Paige B
(@iampaigeb) reported
@FitbitSupport I have tried trouble shooting attempts but issue is it won't even appear in the phone bluetooth
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WeepingAngel
(@palawalla1) reported
Can't sync my @fitbit again. Is the system down AGAIN? I am NOT spending an hour trying to fix a network problem again. @FitbitSupport
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Ginny Meadows
(@1GinnyME1) reported
@FitbitSupport Why do you need to update do often again? It wasn't broken today.
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CMFree
(@CandaceMFreema1) reported
@FitbitSupport I need some help please!
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hg1923
(@hgbjk1923) reported
@fitbit hi, I need help with my new versa. The screen has stopped working.
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Jeanette broster
(@Jeanettebroste1) reported
@FitbitSupport why’s my versa 2 app frozen could you help
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Nicola Parkhurst
(@NickyParkhurst) reported
Anyone else TOTALLY DISGUSTED with @FitbitSupport @fitbit @FitbitUK customer service? Called them late Dec, Jan, Feb & March - my issue is STILL NOT resolved! They were going to send shipping details. Brand new watch as a gift - never worked!!! Fitbit my case number is 39448107
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Seonaide
(@Seonaide2) reported
@FitbitSupport my fitbit won't sync since yesterday. I deleted my fitbit from the app and tried to set it up again but it can't find the device! Followed instructions but not working!
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Peachey
(@Ruthi389) reported
@FitbitSupport Thank you. I have done a app update and that has fixed the problem!
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Stephen Renshaw
(@itb0ffin) reported
@FitbitSupport the IOS mobile app update today has broken the device notifications selection