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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Terese Bird
(@tbirdcymru) reported
.@FitbitSupport you say that you delivered our replacement FitBit but it has not arrived. We’ve been trying to solve this for months, please help.
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davold
(@davold) reported
@FitbitSupport was on your live chat and got disconnected. Not can't reconnect. What is the issue please?
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Sanket Ambre
(@BeingSanket1992) reported
@FitbitSupport Hi! May I know why such a basic facility of deleting clock faces is made so complicated on Fitbit Versa 2 that no where on internet I am able to find a resolution for the same. Please help! @fitbit @FitbitIN
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Ryan Wild
(@Wild1145) reported
@FitbitSupport Yep. And we've dmd before but because it's an intermittent fault a restart "fixes it" for a few weeks before it happens again and we go back through this process. This has been a issue for the best part of a year now...
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🕯Yvonne Gunn🕯
(@YvonneGunn) reported
@FitbitSupport my Ionic won't charge Have followed troubleshoot. Charger works with husband's Fb. Husband had My Fb is only 18mths old. Any help or suggestions welcome, thx. Husband's Fb Ionic had same issue last year. Fitbit said it was a known issue and replaced it.
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Jostein Hauge
(@jauhau72) reported
@FitbitSupport My fitbit ionic have started message me this every minute.. "Set up Wallet..." happened after a swim in the pool yesterday. I can't stop it. Tryed to reset the watch but it did not help.
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Rae
(@Rae02936643) reported
@FitbitSupport My Fitbit charge 4 is under a year old and today it just snapped off from the band. I thought I just needed to replace band but the whole thing is broken.
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Wattsy🅣
(@ChrisWattsy) reported
@Danni_heather @fitbit @FitbitSupport Very poor customer experience / service , especially when you see the reviews on line
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Deepak
(@magic_eye) reported
from
Mumbai Suburban, State of Mahārāshtra
Had a strange problem with my Fitbit Inspire2 so got in touch with @FitbitSupport to get it resolved. Happy to say that they were very responsive and helpful.
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one traveller
(@KAROLWES) reported
@FitbitSupport DON'T TRUST THEM! THEY ARE NOT HELPFUL AT ALL IN FIXING THEIR ISSUE. DON'T BUY THEIR PRODUCTS.
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Samantha
(@Samanthaajade_1) reported
@FitbitSupport help, I cant log in to my fitbit app since yesterday, it says invalid email or password. IVe uninstalled and reinstalled many times still won’t work.
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Peter Williams
(@meribelman) reported
@FitbitSupport how can joining an aria2 scale be so hard. Eventually “finds” my scale, been connecting for about 15 mins. Try other way via invite from existing user. Email arrives, tap accept invite - page not found. It’s appalling. Please help me?
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Ryan Wild
(@Wild1145) reported
My @fitbit has once again this morning decided to randomly disable the alarm I had set making me now an hour late... This is an exceptionally annoying intermittent bug they don't seem to want to fix.
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Bec
(@BeckyHales) reported
@fitbit my versa 3 strap has recently broken and I’ve thrown it away but a friend has said if I email that you do replacements? I haven’t got a photo of the strap now so just thought I’d ask!
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Clare J
(@claraclarabel) reported
@FitbitSupport my Fitbit inspire hr is recording that I have 8 x 250+ steps per hour but the app isn’t agreeing and only recording 7 . I tried a live chat but it sent me to a broken link
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Phoebe Bunts
(@Phoebebunts) reported
@FitbitSupport help! Clue app not working AND no option to track water intake on my brand new Versa 2.
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Tasha Dee
(@tashadee79) reported
@FitbitSupport I am trying to contact someone for Fitbit support. Met with many, many dead ends. I have tried live chat, PM and email. Your customer service is letting you down. I have a defective watch which is causing pins and needles in my wrist and nobody seems to care 🤷
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Sharon Clark
(@mkscribe) reported
@FitbitSupport My Versa3 is logging today's food oddly. It is adding the calories to today and yesterday but adding the item description to yesterday. Suggestions for a fix?
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Christopher Stanton
(@Stanto) reported
@MissSqui @FitbitUK Pretty much, maybe something would happen if everyone with a problem got together about it against fitbit? I just searched twitter for 'fitbit skin' and people dont realise its an allergic reaction. @FitbitSupport just say 'remove it and wash regularly' which doesnt help
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Giammaria Coscia
(@Giammariacosci) reported
from
Varese, Lombardia
@fitbit @Fitbit_Italy @FitbitSupport Your customer care is really a shame and returns are terrible. Do you need help to revise some procedures or ecommerce strategy.??
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SallyinFrance 3.5% #RejoinEU #StrongerTogether
(@sallydipple) reported
@Selhurstboys I’ve got NordVPN- but as I say - it messes up my Fitbit tracking and that messes up my WeightWatcher tracking. Can’t have that. The problem is with @fitbit as I understand it, so no point changing VPN. Probably get Garmin when this Fitbit stops working (as they all do).
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Holly SB Vaccinated and Masked
(@hollysymondsb) reported
@FitbitSupport need help getting my dad’s versa 2 battery replaced - he tried online to ask for help online and got a scammer instead help!
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Daire Moon (Pumpkin spice and kinda nice?)
(@DaireMoon) reported
@FitbitSupport the Valley Loop adventure has a bug. There is a diamond challenge that tells you to log water, but challenge does not recognize even after logging water. Checking threads, this issue has been going on for over two years.
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rob, but a ghost
(@sigmalives) reported
@FitbitSupport I've been using my Versa 2 for a couple years, and about a month ago it stopped tracking my sleep. I've tried shutting it down multiple times, it never worked. I finally tried a factory reset, and now sleep doesn't even appear on the Fitbit Today stat list or apps.
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L. Riley
(@rileyxxxx) reported
@FitbitSupport Fitbit screen broke and now screen is all white. Second time this year this has happened. As a user of almost 10 years and of many replacements, I’m so tired of this. Anyhow, please help with getting a replacement.
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Peter Williams
(@meribelman) reported
@FitbitSupport sorry one more - I have a recorded weigh in on my aria that doesn’t appear on my “dashboard” for the week. If the data record is in one place shouldn’t it appear in both? Thank you for your help
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Larry Chick
(@lchick19) reported
Either the @fitbit app has issue or its the Ionic that has the problem. Can @FitbitSupport explain why after a run I get 2 diff time results for avg pace? Especially when one says more than any of the per mile pace?
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H
(@H_Bevs) reported
@FitbitSupport It’s not a technical problem babes, unfortunately I’m just like a petulant child and I don’t like being told what to do
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Ciarán Offaly
(@biffo1977) reported
@FitbitSupport I bought a Fitbit ionic in May 2021. I’m currently getting less than 24 hours between it going from 100% to less than 20%. I was getting 2+ days between charges a few months ago. Have I got a broken device?
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Elaine Benes 🌿😷💉
(@SisterBenes) reported
I’ve been a Fitbit user for years. Last week I bought the new Charge 5 which cost almost $200. The battery was defective and would die in less than a day. Fitbit support was making me jump through hoops. I’m returning it and have a bad taste in my mouth. @fitbit @FitbitSupport