Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Device Failure (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 7 hours ago |
 Sarreguemines
|
App Crashing | 11 hours ago |
 Noida
|
App Crashing | 7 days ago |
|
St. Louis
|
Device Failure | 12 days ago |
|
Grenoble
|
Device Failure | 14 days ago |
|
Paris
|
App Crashing | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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cathy ๐๐ (@_quietlife) reported@FitbitSupport Everything is syncing but over 10.000 steps, 56 minutes walk and 5 something km and I've got no active minutes still. Surely this is an error? I get active minutes normally just walking round my house.
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Phillip J. Wargo (@phil_wargo) reported@FitbitSupport I still cannot get my sleep score from last night. That was Sunday night early Monday morning. 5-6 Feb. respectively. Please help. Phillip Wargo
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Nicola Timmins (@tikkin) reported@FitbitSupport Hi there, I'm continuing to have issues with the @MFP_Ops sync. I've disconnected and reconnected but I had a lot of trouble reconnecting, and even though it says it has now reconnected - it's still not syncing.
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Samantha Morley (@samjomorley) reported@pdcardosi @FitbitSupport I did manage to get through after a 30 min wait only to be told to call back in 4-5 hours (yes really!) if the issue with the outage wasn't resolved. In the meantime to keep trying to get my password reset as the app also froze me out of my account. Nine hours later.. nothing!
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Smith (@CauseICan84) reported@FitbitSupport Next try resolving your piss poor customer service without paying customers like us you guys are nothing ! Remember that when paying customers are asking for info and updates !!!
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Samantha Morley (@samjomorley) reported@FitbitSupport Still no data on steps, heart rate and sleep - totally disappeared lunchtime today and nothing I do seems to bring it back. Please help Fitbit!
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Samantha Morley (@samjomorley) reported@FitbitSupport @absolutmusic We all have the same issue - no longer tracks steps on the app and various other metrics. Come clean that this is a wider issue - can you not see the huge amount of conversation across various platforms to know that this is a massive problem?
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juss70 (@juss70) reported@FitbitSupport hi I understand you have advised the issue with pulling steps is resolved however my dashboard no longer has this information so still isnโt working. Are you able to help?
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John Thomas (@jt2354) reported@FitbitSupport No thanks. Your help is useless. Waste of my time.
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Barb Doyle ๐จ๐ฆ โค๏ธ ๐ป (@888phone) reported@FitbitSupport I didnโt know about the problems so I uninstalled and reinstalled now i canโt log in as it wonโt take my user nor password. Is this still an issue youโre looking at?
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Carrie G (@UnlessPA) reported@NoelleJ_SPNDC @fitbit @FitbitSupport So far it seems back and my streak is going. I really hope they fix it for everyone!
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Zachary Hardin (@zachary_hardin) reported@absolutmusic @FitbitSupport My layout was also messed up by the bug. Youโll have to go in manually and reconfigure the layout. That fixed my issue.
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Stevie Jackson ๐ณ๏ธโ๐ (@steviekayjay) reported@vickilcastro @JimBurnell @FitbitSupport Same. App is a mess now. Fitbit, maybe tell everyone they will need to reset everything - including their password if they logged out in an attempt to fix the issue hours ago.
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Daniel Castillo (@djca27) reported@FitbitSupport Still not working for me lol
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๐Kerry ๐ (@Kerry_lufc) reported@blackestclovers @MyFitnessPal @fitbit My sister is having issues with Fitbit too tonight and saw a reply to someone else on here that its a known issue so fingers crossed itโs sorted tomorrow
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Yvonne smith (@smithy12081971) reported@FitbitSupport Hello my app is still not working. Please check your resolution as itโs not fixed.
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John Thomas (@jt2354) reported@FitbitSupport You mean: We want to help! What can we do for you today? Engineer a device that works with a phone still within isupport when purchased. Sense is ridiculous. It cannot sync without manual effort and therefore cannot provide the health alerts promised in your marketing material.
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John Thomas (@jt2354) reported@FitbitSupport I'm pretty sure you can't help. If you buy a Fitbit device, make sure to send it back before 30 days, even if you don't have time to describe the tedious faults to support. (I will not take this private.) @fitbit
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LezzleSE3 (@LezzleSE3) reported@FitbitSupport Thanks.... it has gone back to normal mode now, thanks. Presumably because of the fix you put in place ๐
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Kim ๐บ๐ฆ๐ป๐ท #BLM (@KimDuke) reported@FitbitSupport Look at the number of people saying its not fixed! Add me to the list! Fix it on your end please.
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Erin Kathleen Curvey (Leahy) (@ekleahy) reported@evonnebenedict @fitbit I had no idea it was from an outage! My app was having issues with syncing this morning. It appears to be working now but no sleep info from last night ๐ญ๐ญ
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maureen smyth (@smythatsplash) reported@FitbitSupport I still cannot even get past defective login . This is very frustrating!!
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Swag Philanthropist (@This_Spicy_Man) reported@FitbitSupport This is a very small issue, but worth taking a crack at any way because Iโm a data fiend. My sleep stat was erased last night. Didnโt register until 6 am and then ended at 7:30 when I actually woke. Is this glitch because of the outages?
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Bones (@Hookemclark) reported@FitbitSupport The screen on my Versa 2 is unreadable. It has moving lines running up and down back and forth.
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Amy Burchard (@ahburchahb) reported@FitbitSupport Thank you for the reply and for owning up to the problem. My device has synced up to basics, but everything beyond that (sleep data, health metrics) is gone from every day I can access. Can we expect any of that to return?
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Barbirite (@barbirite) reported@FitbitSupport hourly steps not working. It's closing the app.
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Redlovesbubbles (@redlovesbubbles) reported@DeanTTraining @FitbitSupport Good luck. I had an issue a while back, and it took about 3 days of annoying them to get them to respond.
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Ethan Pontes (@EthanPontes) reported@FitbitSupport Update: Fixed the issue. I logged out of the app and deleted all data then signed in again.
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K8๐๐โ๏ธ (@katelyn__ann) reportedSo @FitbitSupport says it fixed the issue but I had already gone through all of the steps to try to troubleshoot before they posted that the issue was theirs and now I canโt re-pair my device and also their help feature is down ๐๐๐ this sucks
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MagsJustMags โพ๏ธ๐ #BBBCrew โ๐พ๐๐๐ถ๐ฅง๐x4๐ท (@JustMagsMags) reported@FitbitSupport Mine is still affected. Would uninstalling & reinstalling the app fix this? I couldn't DM. Thank.