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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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@maria.simmonds
(@mariasimmonds6) reported
@FitbitSupport I have a charge3 & i can't get notifications. It says "notification service not running. A phone restart is required to re-enable notifications on your tracker". Help, phones been off & on but still there?!?
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Carly Louise Carter
(@carlyloucarter) reported
@FitbitSupport It's only since the update!! I've tried all of those things. ALL of them. Multiple times. Any more help? As at the moment my fitbit is kind of useless to me?
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$ PLJ 🧢🤡 ( B⚠️NNED twice x2 from Facebook)
(@RealParkerJ) reported
from
Chicago, Illinois
@FitbitSupport you guys are so trash
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🦋kitana🦋
(@kitanadoyle) reported
It is incredibly disappointing after waiting 1 month since seeking my refund even though all info was supplied to @FitbitSupport. Now I know why customer care gets a bad rep with customer service as bad as this.
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roberto
(@MrJexo) reported
@FitbitSupport i lost my watch and tried to contact your support on chat which did not help at all. I'm very upset. I spent more than 250 on this and I've received nothing but poor service
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Penne Smith
(@SmithPenne) reported
@FitbitSupport Ever since the update my Versa 2 is not tracking my heart rate correctly during exercise. I have reviewed the forum about this and attempted all suggestions including adjusting where it is on my arm, resetting back to factory settings, etc. Please help!
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Carly Louise Carter
(@carlyloucarter) reported
@FitbitSupport Since the device update my Versa 2 hasn't been tracking my heart rate properly. Showing below zones for majority of a 50 minute cardio workout and barely goes above that. I've tried everything to fix it. Help please???
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Herchenroder 😷
(@Herchenroder) reported
@DogsRulex1000 @fitbit It’s tough to get 10k being a software guy sitting in a chair for 9 hours a day. I’ve found doing house chores instead of sitting down after work helps a lot. Also walking if I’m on a conference call is a real nice hack.
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit @FitbitSupport - Over the last 10 days, I have received the worst support possible, placed an order under a promo of 2 day shipping & they sent USPS ground with no delivery date, with no help by CSA and Escalation team saying my fault, I placed another order
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Yesenia Pena
(@CurlsNBakes) reported
@the_wellnessmom @FitbitSupport Was your issue resolved? I've tried all of that as well and still can't get my watch synced.
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SJD
(@sarajaneduffus) reported
from
Glasgow, Scotland
@FitbitSupport Sure I responded to say I had received my replacement unit but still the same issue because it was the software update which ruined my Fitbit
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit Evening Sir, I am sorry to say, I have experienced the worst service by your company and I am a loyal customer for over 5 years.... Not cool..!!!!
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Mohit Sharma
(@mohitcci) reported
@FitbitSupport HI, my charge 3 is showing black lines on display and is not holding charge of battery, it goes from full battery to 0 in 3 to 4 hrs. Tries rebooting but of no use. Charge 2 is still going on well. Pls help.
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NoneofYourBusiness
(@ivorytowerposts) reported
@FitbitSupport Fitbit app refuses to sync with my Versa 2 all the time even in my own house and my Versa 2 refuses to update steps properly when the app isn’t turned on. Fitbit seems like a waste of money at this point. The problem did not exist last week.
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Adele norman
(@adele2014) reported
@FitbitSupport my tracker keeps losing charge very quickly! Help!
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Kendal Killian
(@KendalKillian) reported
@Megz_MN @FitbitSupport I had the exact same issue.
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comeflywithme
(@teaorc0ffee) reported
from
Christchurch, England
@FitbitSupport Hello, my blaze has stopped syncing. App and android up to date. Please help.
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport Hi There has been no follow up actually. I have followed all the trouble shooting steps but the device simply has no GPS. Exactly like the last one you sent. It is not what you advertise. It does not work. AGAIN. Number FOUR
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Susan
(@beanie4u) reported
@fitbit I am seeing all these Bad reviews about Fitbit, I really hope its not as bad as I am reading! I JUST bought the "Sense" I seem to like it so far, still figuring it all out lol
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Mr Squiggle
(@SethRoma2) reported
@FitbitSupport what is with this POS @fitbit Inspire 2!!?? I bought it for my mum and it is the worst @fitbit !!! Won't sync, DND everyday!!!! 🤬
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#ThisIsGettingNormal
(@ladeyday) reported
@LaurieDefender Also men on the @fitbit app. Or on oil rigs. And all single fathers whose wives died in either a car crash or during child birth.
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TabbyCat 🌙🕸🍂👻🎃
(@TabbySilva) reported
It really irks me that @fitbit still does not have a snow shoveling option to track that exercise but they have gardening and lawn mowing?? Like help a New Englander out here cmon.
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Morgan Fykes
(@Shmorgan85) reported
Been a loyal @fitbit user for many years, got a replacement less than a year ago and the face just fell off but apparently the warranty is 1 year from original purchase so they basically said too bad so sad, but they emailed that to the account that tried to hack me... #DoBetter
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ZeniaLady
(@zlhiggins63) reported
@FitbitSupport i just bought a Versa last week. It does not hold a charge for more than 8 hours. What is the problem?
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Asha Christina
(@Ashachristinaa) reported
@FitbitSupport Dashboard steps not syncing with challenge steps. Any ideas how to fix this? Thanks
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$ PLJ 🧢🤡 ( B⚠️NNED twice x2 from Facebook)
(@RealParkerJ) reported
from
Chicago, Illinois
never buying a @fitbit again. worst customer service I have ever experienced @FitbitSupport
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Ayn Engle
(@AynEngle) reported
Was @fitbit support always this bad or did the Google takeover destroy it? 2 weeks and still no warranty reply. It should not take this long to look at a picture. Guess I’ll be going to my nearest @Apple provider this week.
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Frances Maxwell
(@francesmx) reported
Gutted that @fitbit's smartwatches don't allow offline music storage. I wanted to replace my Apple Watch (Fitbit's software is much more fun), but it'd be a downgrade if I have to then run with a phone. And I'm not going to sign up to @Deezer when I have a @Spotify account :(
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Bridget, PhD, RD
(@BwantsthePhD) reported
@RealParkerJ @fitbit @FitbitSupport Agreed. I tried for about a month to get an issue resolved, then crossed over to apple
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Frank Taylor
(@frank_thetankk2) reported
Reached out to @FitbitSupport for help getting the watch on my Fitbit to display the seconds (so I can count heart rates), and their solution was literally "buy a new phone." Like....seriously?