Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Device Failure (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 19 hours ago |
 Sarreguemines
|
App Crashing | 23 hours ago |
 Noida
|
App Crashing | 8 days ago |
|
St. Louis
|
Device Failure | 12 days ago |
|
Grenoble
|
Device Failure | 14 days ago |
|
Paris
|
App Crashing | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ginny Meadows (@1GinnyME1) reported@FitbitSupport Your "bug fixes" causes problems and doesn't improve anything, only causes more issues. Look at all the issues from yesterday when there was an app update yesterday and there was constant issues 🤔 Stop fixing what isn't broken. Common sense!
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Maisy Osbon (@maisyosbon) reported@FitbitSupport Hello, please help. My fitbit Inspire won't let me manually log exercise. When I click on the pink triangle, it goes onto map and then freezes
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fspanbauer (@fspanbauer) reported@FitbitSupport hi i need some help, my versa2 was at 50% and totally died overnight. it wont even take a charge now. like some advice as to what i can do about it Thanks
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Chelsea Martin ǂ (@fellsea) reported@realpalmtrees11 @PaulWeb65625030 @FitbitSupport The support team are trying to see if they can help via DM. Hopefully they can help me 🙏🏻
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amy reifler (@raims27) reported@FitbitSupport I have been waiting over an hour for someone to help me..anyone able to help quicker?
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Debra Glass (@GlassCollinsg2k) reported@FitbitSupport Still not working.
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Shannon Stone (@glorypush) reported@FitbitSupport the new iOS version is terrible, suddenly it is unresponsive and hangs up even crashes. Please roll it back.
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Jeanette Aka Mrs.P. (@JeanettePlatt) reported@FitbitSupport I’ve done that, I’ve spent the last two weeks waiting for my issue to be escalated to your highest level of support.
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Chauncey Thuss (@cthuss) reported@FitbitSupport my Versa 2 (bought 12/2019) only shows garbage on screen. Cannot reset it. Please cancel my Fitbit Premium.
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Lyta (@timmerman0921) reported@FitbitSupport I had to buy a new watch now ur saying I didn't need to, helloooooo wtf
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Ginny Meadows (@1GinnyME1) reported@FitbitSupport Stop updating an app that isn't broken, problem solved!!
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minnieme (@minnieme) reported@FitbitSupport Issue still persists. Unable to sync since 3/1. Have done all troubleshooting - toggling Bluetooth, restarting device and app, powering down phone, and removing and reinstalling the app. Otherwise, both app and device seem to be functioning. Please continue to resolve. Thanks!
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Helen (@morethanafeline) reported@FitbitSupport Hi, since this issue resolved, almost all of the mindfulness sessions have disappeared, there are only about 6 to choose from and 'favourites' has disappeared as well?
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Julie (@Julie63681439) reported@FitbitSupport since the outage yesterday, I have been unable to adjust my notifications. When I tap on notifications, nothing happens. I change them day and night so I don’t get interrupted.
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jackieh2009 (@jackieshoes) reported@FitbitSupport I have sent you guys two DM’s about the problem I am having with the app. Please could someone reply to me? Thanks Jackie
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Alison New (@AlisonNew1) reported@FitbitSupport Since the app went down yesterday its still not syncing to my Fitbit. You are saying the fault had been rectified but it obviously hasn’t. Please can you sort it ASAP as I am trying to track my steps for Prostate Cancer UK fundraising.
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Alexander Dean Music (@AlexanderDeanM3) reported@FitbitSupport No, I couldn’t log in to Fitbit coach and therefore do my regular workouts. Even with no connectivity I could have signed in to complete a downloaded workout. The issue wasn’t syncing, it was that no one could sign in. Bellends.
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PROJECT BLUE BEAM (@truthalan) reported@FitbitSupport @fitbit MANAGER & EXTENSION NO. PLEASE ! DISGUSTING CUSTOMER SERVICE—— TERRIBLE PRODUCTS EVERYONE I DO NOT RECOMMEND ! TERRIBLE CUSTOMER SERVICE / SUPPORT 🛑
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Robert Page (@pagey794) reported@FitbitSupport hi there, my fitbit Charge 4 has broken were the straps attach on so can't attach any straps. Bought under a year ago, is there anything you can do to help?
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Dave Kim (@davekim) reported@FitbitSupport after being a customer for 10 yrs and accruing 35M+ steps, I'm going to trash my Fitbit and move to Apple Watch. 4 days w/o service, support unable to figure this out. Reinstalled and rebooted multiple times. Consider Fitbit another Google Graveyard victim.
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Dave Allan (@Odonata22) reported from Torpoint, England@FitbitSupport I am at my wits end with Fitbit😡 I have just got rid of your Versa2 because I wasn’t receiving as my Notifications! Now just set up a new Versa3 only to find the same problem! What is going on at Fitbit? Is it your latest software update causing this
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JesusRememberUs (@JesusRememberUs) reported@fitbit My Versa has been having a black screen for the last 4 days. I held the button on the left and the lower right and it is still black. Is anyone else having that problem???
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Matthew (@MKenneth127) reported@fitbit why doesn’t the Charge4 go over 140 in HR monitoring? Seems like a big technical error? I just paid $150 for this?? Losing my business. What a mess.
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Jorge Chavez (@nocomputer27) reported@FitbitSupport Thanks, I needed to uninstall/reinstall the app and it worked just fine. Thanks for your help!
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Bonnie (@Bonnie14910090) reported@FitbitSupport are we down again? Getting an error message this afternoon
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EMoore (@shmeddiemoore) reported@FitbitSupport It was working again by mid day yesterday so I think the issue is resolved.
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patricia de middel (@MiddelDe) reported@FitbitSupport Hello, I am trying to get some help with my Fitbit. Could you please answer the messages? Cheers
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Matt (@mdcoop78) reported@FitbitSupport I’ve got a Fitbit charge 3 that is just over a year old and screen has all of a sudden got white line’s running through the middle, is there any help on how I can clear this? I’ve tried rebooting a couple of times but still nothing.
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amy reifler (@raims27) reported@JessInAmerica @FitbitSupport Same here! Not working on my new one I got today versa 2
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Samuel ferenc (@samuelferenc681) reported@FitbitSupport I've just bought this watch today , was really excited about the deezer option, but instead it keeps coming up as ''An unexpected error occurred. Please try again later''. I have the premium deezer sub.I've tried everything from reseting , reinstalling , relinking. Nothing works