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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (10%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ceastwell
(@cathysinden) reported
@fitbit ive never been so stressed since I bought a Fitbit and can’t work out how to use it! No instructions in the box and terrible app walk through of how to use the watch once set up!
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Klock36
(@KlownShow36) reported
@JamesJM @FitbitSupport Hey James. My gf having same issue. Did they ever provide you with a fix?
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JW Pennington
(@JWPennington) reported
@FitbitSupport pixel 4a 5g android 12 security update 5 Jan 2022 .. Fitbit Sense has not recorded health data (metrics) except minimal pulse rate since this Pixel security update... Are others having this issue?
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Stacey plant 💙
(@Plantstacey) reported
@FitbitUK @FitbitSupport can someone help me with my fitbit that is not able to turn back on.
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Ela829
(@Ela829) reported
@FitbitSupport have the login servers been down all day??
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Mick Cartwright
(@mcartwright571) reported
@FitbitSupport Hi, having problems with Versa not syncing current battery level on the app. If I force quit the app it will, but if left alone or pulled down to make it sync, it stays at lest level shown!! Help please
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Jeff Stevenson
(@ukcomic) reported
@mrbarryrobinson @THEJayMcGee I’ve stuck with Fitbit Barry as it’s a lot cheaper . However I have been offered discount but it has not been applied. Now they are not answering my emails. @FitbitSupport help!
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Janet Nienaber
(@d0e699c8d0d04e0) reported
@fitbit I have owned two of your watches and this is the second time you gave not given me any service. I need my fit bit repair, it is outside is warranty and will be happy to pay but NO ONCE AGAIN cannot help me.......I am now done with you and will NEVER buy another one.
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Emy Mendoza (He / Him)
(@Mendoza_Emy) reported
@FitbitUK @fitbit my Fitbit seems to be broken and the heart rate sensor isn’t working. Help please!
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amit kaushik
(@kaushikamit1) reported
@FitbitSupport pl help. I gifted versa limited edition to my son and it’s not working now. Pl help
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ja3k
(@ja3k_) reported
@fitbit I really like the smart wake alarm feature. You should make a smart no wake alarm feature where if it detects your sleep quality was bad enough it cancels the alarm.
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Jos van der Velden
(@josvdv) reported
@FitbitSupport when I travel and the time zone changes the fitbit charge5 seems to loose an hour when analyzing sleep time. This happens when I sync. Is there any documentation on this issue?
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C H I L I
(@heyitschili) reported
The @fitbit charge 4 is such a clunky price of ****. What a downgrade from previous versions. Constantly freezes when I’m trying to start a workout. Hung again this morning so I stomped it to death.
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Charles Seymour
(@charliesey60) reported
@FitbitSupport Called customer support to inquire about the extra insurance offed for 39 dollars covers loss, breaking and if it’s lost. Agent wouldn’t listen misunderstood then hung up on me. Some of the worst service I’ve received. I was kind.
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Stephen Bishop
(@TheMisfitFarmer) reported
@rkbentley @fitbit @FitbitSupport Always been a fitbit user, but the Charge 5 has a some sort of glitch. I sent my first one back on Nov 28, said it was delivered according to tracking, but they couldn't find it at facility. Finally got replacement today. It does exact same thing, black screen of death. Good luck
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Kate Bristow
(@BristowKate) reported
On top of this it was clearly edging closer to his 5pm clock off time. He decided it was time to cut the chat and still leave my issue unresolved. Extremely frustrating when you pay a lot of money for one of these devices. I bet @Garmin has better support @fitbit @FitbitSupport
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Sagar Rabadiya
(@samcoolone70) reported
@FitbitSupport @FitbitIN Can someone let me know the process of claiming a warranty? I have a really bad experience of syncing versa 3 with my device, and I don't even find any service center in Ahmedabad.
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Stephen Bishop
(@TheMisfitFarmer) reported
@cathysinden @FitbitSupport Good luck. I had the same exact problem with the Charge 5. Brand new and black screen. Took them over a month to send replacement. Replacement gets here and does same exact thing. Customer support is a joke. Google black screen Charge 5. Apparently its a pretty common problem.
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lee Crompton💙💛
(@cromp74) reported
@fitbit Hi I've just received my fitbit versa 3, the longer band won't connect, the smaller one connects no problem, any advice please?
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Priyal Rathi
(@priyalrathi_) reported
@FitbitSupport The problem is sorted after a hell lot of tries.. Thanks @FitbitSupport @fitbit
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Kelly Jennings
(@kelljennings) reported
@FitbitSupport I have a charge 4 that has a blank screen after charging. Tried a reset and problem persists
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Maarten de Vries
(@maartenkdevries) reported
@FitbitSupport Hi there, I could use some help, I think. I just created an account and confirmed my email address. After that, both the app and the website won’t accept my password. The instructions for password reset never arrive. Am I doing something wrong?
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Martin Pilkington
(@MartinPilking10) reported
@FitbitSupport I’ve not had a response for almost a week… After a broken screen to my new watch (which cracked extremely easily after falling to the floor from a low side table)… told cannot be repaired, offered £8 discount on current price and told no complaints department!
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Martin Pilkington
(@MartinPilking10) reported
@fitbit broken screen after falling from low table to the ground. Not very resilient for a sports watch. I’ve been told by your support that no option to repair. Offered an offensive £8 off current UK price for new watch and told cannot deal with complaints. Poor service.
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Phil Wardega
(@PWardega) reported
@fitbit why are your products and support so bad. Luxe may be the worst product ever with no support. Don’t buy Fitbit
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Sqemma85
(@sqemma85) reported
@FitbitSupport @jessical6719 You don't strive to improve at all! Keep replacing devices with same poor model. Only give silly discounts towards a new one. Ignore people with issues. Then block people on Facebook for telling others the truth! AVOID FITBIT! @FitbitUK
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단
(@10x_dangineer) reported
@FitbitSupport As you can see, it happened over a week and i actually noticed it few months ago. Not sure how restarting is going to help and i am using the latest
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport I figured out the issue with hourly activity. Since fitbit is stuck to resetting at midnight, you cannot program hourly reminders to go past midnight. Example, if I wanted it to remind me between the hours of 4pm and 1am it simply breaks the app.
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Miss Kathy
(@MissKathyN) reported
@FitbitSupport My Versa 2 updated and now my sleep score doesn't work. Restarted watch and phone but no luck.i think the update is an issue!
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Tracey
(@Tracey20440439) reported
@fitbit Twitter account stops replying, get through to a person to talk too and she cuts me off after getting me disconnect my device? Reset to factory settings, I only brought it yesterday, poor customer service and I just want to know how to return and get a refund