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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bonnie Beck
(@Blondoid) reported
@FitbitSupport Hello! My Fitbit app isn’t allowing me to sync Silent Alarms and also for some reason, when I tried to log in on the website to maybe fix this, it wouldn’t let me log in. It said account and/or password doesn’t exist. Help?
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Sarah Burgess
(@Sarahlbtweets) reported
@FitbitSupport problem with my account. Been paying monthly for premium even after I cancelled it. How do I get a refund?
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Dr Heliocentric 💎
(@theheliocentric) reported
@FitbitSupport help please. My son’s Ace won’t respond until it’s on the charger. Battery full but won’t respond to taps. Shuts down and forgets correct time. I’ve tried resetting and setting up as a new device via the app
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Daniela
(@onebookamonth) reported
@fitbit @FitbitSupport @FitbitUK how long should I wait to get an answer and some real help? Is the only reply still “be patient” or “our dedicated team is reviewing”? Anything more than we don’t want to experience this but actually not offering solutions?
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Daniela
(@onebookamonth) reported
@CitizensAdvice how can I raise a complaint or get help about @FitbitSupport @FitbitUK not responding and just ignoring my request on case status?!
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Ramona Thomas
(@Rbt1016) reported
@fitbit My Fitbit Sense after 2 months does not show any entry except time of day. No longer steps or any category. However it shows all of them on the app so the information is there, but I’m not able to use it during exercise. I cannot find anyone that is able to fix it
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Joan Phillips-Sandy New Yorker in Exile
(@JPS207) reported
@blackgirlinmain @fitbit Mine died a different death last year. Support checked and said mine was too old for help. They did offer me some money towards a new one though. I jumped ship to Apple Watch, mainly for larger display and compatibility with phone.
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Riggs
(@LindsRiggs) reported
@fitbit after a couple of weeks of trying to fix the settings, I’ve just realised my Charge 5 doesn’t have the hardware to measure stairs. I “upgraded” from the Charge 3 and expected more features, not fewer. It’s too late to return and I’m really disappointed.
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S_Squared ⚪️ 🇺🇸🇺🇸
(@sandyga2) reported
@FitbitSupport Inspire2 overslept as silent alarm didn’t work. Found them greyed out, unable to delete. Logged out/in, was able to delete one, repeated to delete all. Created a new one which duplicated on its own, both greyed out. Help! I see many people have same issue.
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Nandgopal
(@Nandgop27941633) reported
@FitbitSupport Replied my problem
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Degree laminated
(@Fightforbadser1) reported
@FitbitSupport This is the worst experience i have had in my life First of all,a fault came in the device is not my mistake,but your manufacturing defect, yet why i am the one suffering, spending money to call and ask for refund,and wait 6 months and you guys keep on assuring all the time
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Nice bike man
(@Nicebikeman1) reported
@FitbitSupport Tried doing this like everyone else on the forum reporting the same issue. Will send you email
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Mewded Y
(@Ms_Mewded) reported
@FitbitSupport Unfortunately I have already tried that. Calling the US help line and the International line, support chat as well. No one is able to resolve my issue.
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Greg Hand, MBA, MSEE
(@gfhand) reported
@FitbitSupport I have already been on Fitbit support chat twice in the past 3 weeks and they were unable to help me... I asked to escalate my issue and was told a supervisor would contact me... No one did.
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Tina louise
(@Tina75) reported
@FitbitSupport can anyone help me with my versa 2? I have a flickering aqua blue screen
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Dean Turner
(@DeanTTraining) reported
@FitbitSupport @fitbit Yo, fix your app. No one has been able to correctly sync silent alarms in almost a week! Do not send me back a trouble shoot guide. This is a YOU issue. Get your software/app devs on this!
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Lívia.
(@LiliRoberti) reported
Few days ago I came here to talk about @fitbit @FitbitSupport I thought that my problem was solved, but no! Didnt recive my replacement, cant track.... so disapointing
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Janet’s Scarf 🇺🇸🇺🇦
(@nanceecisme) reported
@FitbitSupport I bought two Luxe fitbits from. They were each supposed to come with a free 6 month trial. I signed my husband up first with Apple ID & when I try to sign up for my free trial I get a message saying I’m already signed up. Hope you can help.
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#Bekind
(@bennettm0207) reported
Is anyone in their 11th week of waiting for the 3-6 week reimbursement of the recalled Fitbit Ionic? @FitbitSupport @fitbit @FitbitUK How bad is the service here?!
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EDA
(@EDApps84) reported
@FitbitSupport I got bored of your poor customer service and refusal to fix your product under warranty. Luckily Amazon replaced it under their warranty. Hopefully your new owners will make you better as currently you are a joke
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sheenu jain
(@sheenstastic) reported
@FitbitIN @FitbitSupport need sense strap original in Jaipur India. Unable to find on any store as well as online. Plz help
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Th1nk1ng Th1ng
(@th1nk1ngTh1ng) reported
@FitbitSupport That doesn’t work in practice. I’ve had this problem repeatedly and never been able to get it cancel that way. That’s the feedback I’d like to offer you.
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RobertDanson
(@RobertDanson1) reported
@FitbitSupport Hi Fitbit. I’ve not had a tangible reply. We’ve been left in a situation where I still have a broken watch and whilst you know the problem you don’t want to solve it for me. Please can I have a better reply #customerservice #brokenfitbit #fitbit
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Dr Heliocentric 💎
(@theheliocentric) reported
@FitbitSupport Yes, I used the steps on that page twice. Then, according to Community discussions about the same problem I followed the last chance option of removing the device from Family and then adding as a new device
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#Bekind
(@bennettm0207) reported
@FitbitSupport Yes you have replied stating you can't give a timeframe as to when I can expect an email. It frightens me the level of poor customer service when @fitbit is holding my 'money' based on their faulty goods. #refundourmoney #refund
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Sarah Evans
(@sazmi) reported
@FitbitSupport just messaged you again, my fitbit app is still not working after the update
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Jack Elliott
(@jackkart1011) reported
My @fitbit charge 4 has stopped gathering notifications and is only keeping 1 on there at a time and the battery life is only 4-5 days. I’ve tried everything on your website and what you’ve sent me before but it still doesn’t work. Please help @FitbitSupport. @FitbitUK
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Annabel 🦄🦄🏳️🌈🏳️🌈🌈🌈
(@JodieWhitt_Stan) reported
@FitbitSupport versus 2 started to not working… got replacement but details needed because no information has been emailed to me… dm was sent
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Jamie Carzima
(@JCarzima) reported
@FitbitSupport Also, when I add an alarm, the synching just spins. Cannot use the toggle to turn the alarms on and off. Tried synching and updating my app. Nothing has worked. I’ve seen threads with the same issue, posted as early as March 2022 in the Fitbit Community.
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Susan Blakely
(@Lembsus) reported
@FitbitSupport I have a question about my Husband’s Versa 3 watch, where the band clips in on one side, it doesn’t really hold and his band is falling out about once a day. Help please