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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (27%)
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App Crashing (23%)
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Online Features (15%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Hoyty
(@hoyty) reported
from
Sammamish, Washington
Congratulations @fitbit @FitbitSupport the Charge 4 is so bad it has made me stop being a customer. Started with original clip on one and all Charge. Gave up and bought and @Apple watch.
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Barn
(@BarnsH) reported
@2RonaldNL @FitbitSupport Same with mine and many others on the Fitbit forum. I wish Fitbit would own up to this problem and admit they have a data issue instead if fobbing people off with stock answers. Maybe @Google should be aware of this now they own the company.
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Matilda Stanley
(@MatildaWithABow) reported
@FitbitUK @FitbitSupport I’ve only had my Versa Lite for a few months. Today it went down to 5% battery so I popped it on charge. Two hours later it said 0% - it won’t charge via usb or plug and I can’t do the force reset as it has no power. Any ideas?
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MABSHARED
(@mabshared) reported
@FitbitSupport My wife is trying to add feminine health data and the app is freezing. Tried all trouble shooting steps on your forum and nothing. What can we do to prevent losing data
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Jo Vandermarliere 🌈🦄🏳️🌈
(@jovdm_be) reported
so do help ;-) @fitbitsupport @fitbit or can I get a voucher to buy an apple watch now :-p
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Celia Enyioko-Hanniford
(@CeliaEnyioko) reported
@FitbitSupport We got our daughter a Fitbit Ace for her birthday this year. She was out today and the watch fell out of the strap. Now the watch is lost and she's devastated. Ive looked online but cant see where to buy just the new watch part. Are you able to help/advise. Please!
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Marie Damman
(@mcdamman) reported
@FitbitSupport As I wrote in my first tweet, troubleshooting page doesn't help
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Pascal St-Jean
(@pstjean) reported
@fitbit use to have the best support. I've been a loyal customer for over 8 years. Now that @Google bought them. They are ******* their responsibility to replace my broken Fitbit. And it's not even a year old. Already broken.
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1000 Hertz
(@1000HertzGigs) reported
@FitbitSupport Hi. My Versa keeps draining of battery within a few hours. Can you help? I’ve turned off all silent alarms and notifications and it’s still doing it
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Murphy
(@jasonmurphy123) reported
@losingitatlast @fitbit I love data. So I get it. But you've identified it as a problem slowing your progress. Might be time to put it away for a while. Early on, i put tape over my scale display and sent it directly to my phone with a smart scale. Only looked at the phone weekly but I had the data
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London CFR
(@LondonCFR) reported
@FitbitSupport Any idea why my Fitbit Aria has decided to no longer work? First Gen from 2012. Used daily. Still connected to WiFi. Just step off and then Err instead of results. Can I fix them?
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vsouders
(@vsouders) reported
@HilarySard @FitbitSupport I’m seeing the same issue. The FitBit app is asking me to download an app (already installed) or watch face for the Sense to track SpO2.
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Barn
(@BarnsH) reported
@FitbitSupport You have a serious problem where many users are being told to install the clock face and app for Spo2, even although they are already installed. The spO2 shows on the sense but not in the premium app.
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Marie Damman
(@mcdamman) reported
@FitbitSupport the constant syncing issue is getting on my nerves. Changed watch, problem is still there and your troubleshooting page isn't helping either.
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Ronald
(@2RonaldNL) reported
@FitbitSupport Hi @FitbitSupport what I told you all worked fine until two days ago. I see my Sp02 on the watchface but not in the Fitbit app. If you take a look at the Fitbit forum you'll find that I am not the only one with the issue. I hope this helps.
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E.L Jones
(@HausCrashBurn) reported
@FitbitSupport Yeah they are set up. I've turned it on and off to figure out why its not working. They were working just fine. Your support says to do a reset which I've done 4x to no avail. They are set up on my phone and the device.
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Weight Losington
(@losingitatlast) reported
@jasonmurphy123 @fitbit That makes sense. I think I'll just keep an eye on it and hope it's another number that goes down, even if it isn't super accurate.
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fedupfan
(@fedupfan4) reported
@fitbit refuses to sync - yet again - and phone message says the site is down for maintenance & can't log in (5 hrs I've been waiting). what's happening guys ?
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Dee
(@WeekendHiker00) reported
@FitbitSupport My husband's Fitbit Versa 2 is not working. The screen is glitchy and looks like he's in the Matrix. We have done a hard reboot and nothing is working. Please advise. TIA
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Tiffers
(@Tiffany65544319) reported
@fitbit can someone help me with why my fitbit has stopped reading my heart rate today? It was working this morning. Its less than a month old. Thank you.
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Weight Losington
(@losingitatlast) reported
@jasonmurphy123 @fitbit That's an issue I have, I notice all the real tangible things that show I'm making progress... But still obsess over all numbers and data available to me.
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Cassie
(@Cassie98535296) reported
@FitbitSupport Fitbit for Windows says Versa 2 is connected to wifi yet can't find watch to transfer music?? PLEASE FIX
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🌊The Mime is Silent 🌊
(@limimenda) reported
@FitbitSupport Thank you! It seemed to fix itself, so not sure what the issue was. I appreciate you getting back to me!
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sarah
(@_sarahmay__) reported
@FitbitSupport Hi, my Charge 3 display is gone and button is not working anymore. I have tried restarting it many times but nothing coming other than 001. Have tried everything, what else can I do fix if possible?? Was working fine once I got up and then an hour later not working.
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Marie Damman
(@mcdamman) reported
@FitbitSupport The email is about another issue, which has been solved
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Mathieu Gagnon
(@TruPlaya1870) reported
@j_natoce @FitbitSupport It's confirmed by Fitbit via a DM that it's on their side and they are working on it to fix this issue.
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Mick
(@MickLauchlan) reported
@FitbitSupport recently got a Charge 4 for the GPS and it is absolutely terrible, been doing runs and walks and the GPS cuts off and doesn't register, not once out of 7 times has it done its job, what can be done ? This seems like a con.
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Barry Walker
(@bazzarufc73) reported
from
Thurcroft, England
@fitbit im having troube logging all my data on my app .are you're systems down??
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Dhruv Chokshi
(@BombayBouy) reported
@fitbit @FitbitSupport I started a return for my faulty Fitbit Versa 2 via your return label. Its been almost 3 weeks, and I haven’t received next steps for my replacement. This is not acceptable- can you help?!
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Barn
(@BarnsH) reported
@2RonaldNL @FitbitSupport Hi, are you getting anywhere with this issue? They’ve asked me to do a reset and wait two hours , the fact I’ve reset it twice already seems to go over their head.