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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emmaberrow
(@EmmaBerrow) reported
@FitbitSupport Why is my Fitbit sense not sinking. It was syncing until yesterday morning. I have done an Apple software update on my phone just in case this is the problem. However it is still not syncing after doing the update. Please help.
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Cheryl
(@Cheryl23955367) reported
@FitbitSupport Help! I have a fitbit Versa 3, for a month now the heart rate numbers have disappeared and now I just have --- . I have checked all settings and all is on. I took off my watch and it's funny but the LED lights are no longer working on the back?
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Dave Cooke
(@DaveCoo78902337) reported
@KatieAnn_O @FitbitSupport Hi there I’ve just bought one and exactly the same problem did you manage to fix it?
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Jemm Kimberley✨
(@w1shingw3ll) reported
my Fitbit screen has gone white😪 @FitbitSupport any ideas on how to fix it? 🤞🏻
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Eric Deng
(@ericcdeng) reported
@noahsark769 @fitbit Yeah it’s the worst... @whoop app is pretty great too for analyzing sleep data
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Chris Drascic
(@chrisdrascic) reported
@FitbitSupport I have a charge 4 with the band pulling away from the screen. It leaves a gap. Is this a know issue?
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Michelle Mitchell
(@moshie2801) reported
@FitbitSupport Hi the screen on my Charge 3 has suddenly gone grey today with vertical lines down it. I tried the long restart process and rebooting, but the screen is still grey. I have owned it for a year. Please can you help?
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nadia
(@nadiakilled2020) reported
@rohantillu @FitbitSupport Hi I am also having trouble syncing my Fitbit versa with the app. It just suddenly stopped syncing and never started again. I tried everything. Plz help. Thank you
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Gina
(@PinkIsles) reported
@IslesFan_Ben @fitbit My Fitbit screen was unresponsive and it took them over a month to send out a replacement. It was a known issue on their forums and they still didn’t fix them. It was a bad batch
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Sarah Lea
(@sarahlouiselea1) reported
@FitbitSupport my charge 4, purchased in April 2020, has suddenly developed a problem with the strap. The top clip keeps coming loose and I'm close to it falling off permanently. Can you help?
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @fitbitindia Finally received my 3rd device in one year. It does not track. Like the two before. The GPS is not working. Charge 3 does not work with app. Now I can't even open the app. This is beyond a joke. Your products simply do not work.
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Greg Smith
(@gregsmithassoc) reported
@FitbitSupport thanks for resolving my sync issue with Versa3 and Samsung S9+
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Al Keller
(@Ultraman1973) reported
@FitbitSupport I'm having issue adding/switching clock faces. It keeps loading the face, and when I guess it tries install or switch to, the ribbon starts over. I've unpaired and re-paired, etc and it still repeats. I have Versa 2 I bought on 1st
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Patricia
(@PSchell24) reported
@FitbitSupport Reminders not working on Inspire 2. Reminders is turned on
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Varun Sahu
(@varunsahu) reported
@FitbitSupport ur pdts r filth. in last 6 yrs I hv used 5 diff devices wich included 3 replacd devics bt nothin hs lastd 4 more thn a yr. now my versa has died once I optd out of premium membership. Not sure if u guys do it intentionaly or ur pdts r genuinly bad. #trashfitbit
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Maureen Fisher
(@MoFish417) reported
@FitbitSupport Got a versa lite in April 2020. As of 12/10/20 it is completely dead, won’t charge. Tried all the help articles and advice, nothing works. Is my device defective?
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netengineer68
(@netengineer68) reported
@FitbitSupport I have to say, I just spent 45 minutes with your support and it was a horrible experience. I got nothing done. I'm a premier customer, I purchased 2 year additional support. The Sense is 2 months old and I can't resolve my issue. Think I'll move to another company
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michelle fitzgerald
(@16peewee16) reported
@FitbitSupport Is there a fix for the Aria scale? The fitbit community is disgusted all negative comments. Many issues regarding sensing error. Tried to recalibrate but can'tget past error
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Dave Cooke
(@DaveCoo78902337) reported
@KatieAnn_O @FitbitSupport Thanks for the reply I had the Alta Fitbit before and it was no problem at all only changed to this one cos the battery needed continually charging Good luck
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SURESH KUMAR
(@willsuresh) reported
@FitbitSupport I'm not getting msg or call notification. From starting it's not working. Need your help
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Alyssa
(@blys56) reported
@FitbitSupport can you please fix your DND function on the Inspire 2? it should not be popping up every 2mins. there’s clearly a glitch and you still haven’t updated it
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Osmar
(@WildOsmar) reported
@FitbitSupport When will Fitbit correct the software issue with Android 11 and older models of Fitbit such as Alta HR in term of sync issue? It only sync once or twice after reinstall and reset. This is unacceptable.
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ϟ • danica j • ⚯͛
(@danicaj) reported
@FitbitSupport hiii I tracked a run as Run instead of Treadmill by accident and didn’t realize till after my workout was done, so I only got 2KM instead of 5KM of distance. Any way I can fix that? When I manually add the treadmill activity it still only gives me 2.17KM. 😭
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Cheryl
(@Cheryl23955367) reported
@FitbitSupport None of those help. I rememeber for a week or more my wrist was red and irritated, I should have thought but my LED lights no longer are working. I have this Versa for almost 3 years
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Rita M
(@maoudis_m) reported
@FitbitSupport hi I had a fitbit for my birthday in November 2018, there was a fault with it and it was replaced in December 2019. This replacement is also my not working
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krystal ellen jones
(@krizij83) reported
@FitbitSupport hi i bought my 7 year old a fit bit ace 2 and the clip has already broken the strap so he cant wear it
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Shann
(@shannonhuxley93) reported
@FitbitSupport my versa lite will not update and hasnt worked for months. I have tried everything to fix it, and tried updating it multiple times on different devices and still nothing. Please help. I only managed to get use out of it for a couple of months.
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Vikas Suri 🍿
(@MrMrVikasSuri) reported
from
New Delhi, National Capital Territory of Delhi
@FitbitSupport I read this but was no help. I am trying to sync it with my new iPhone 12 max pro. I am also having issues to connect with it. It’s not connecting with my new device
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ievishh__
(@ievishh1) reported
@FitbitSupport hi. Fitbit doesn’t record my deep/REM/light sleep every night. This morning once again I had basic showing. Is this Fitbit ongoing problem? I read something online from 2019, people been complaining about same thing. Thanks. (I have charge 4)
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Christine Chappell
(@ChristineChapp1) reported
@FitbitSupport Hi I have checked all my settings but it is still not working can you please advise further