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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Pammy
(@pamellarrr) reported
@FitbitSupport can you please help me get logged in. I click forgot password and it’s meant to send me an email. I’ve tried 4/5 times and haven’t got a single email. Currently can’t get into the app
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Jeff
(@jjfsls2) reported
@andrealm58 @FitbitSupport i'm having the same issue @FitbitSupport . Logging something like a walk or run does nothing to change the number of steps. Used to work until this week. Have tried everything as recommended but no luck
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Diane
(@SoCalValleyGal) reported
So @FitbitSupport why did sleep tracking stop working correctly? I'm seeing a lot of people having this problem, especially after the last update. I'm not getting a Fitbit next time, my son has a Amazfit and it seems to work a lot better.
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Albert Cuesta Zaragosí
(@albertcuesta) reported
Dear @FitbitSupport, why your Aria scales are measuring body fat and logging it in your mobile app, but not writing it to Android Health Connect so it can be shared with other health apps? This issue has been active in your forums for three years without any explanation.
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tiki
(@crazyzombienerd) reported
@FitbitSupport Why don't you help to sort problems out?
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TamaraDnomad
(@TamaraDNomad) reported
@sunsopeningband @fitbit But visible seems to be very successful. The only problem is that is limited and frankly quite expensive
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rin
(@freakorexia) reported
my fitbit side button wont ******* work its so annoying @fitbit @madebygoogle @FitbitSupport **** YOU
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Claire
(@delalune76) reported
@FitbitSupport Hello I seem to be having problems with the touch screen on my versa 2. I'm just wondering if there is a fix for this Thanks.
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💛MissTigz💚🏒
(@MissTigz74) reported
@FitbitSupport Hi, I was wondering if you could help with my Versa 4 fitbit? I charged it up last week, and a full charge lasted less than a day. I need to keep charging every day. it is going from 78% to 15% in less than a few hours. It is very frustrating. #ThanksInAdvance
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𝐌𝐫𝐃𝐫 𝑺𝒂𝒈𝑫𝒆𝒄𝑾𝒉𝒐
(@SagDecWho) reported
@FitbitSupport It's the fitdays app, every time I turn on Fitbit allow it takes me to login to Fitbit, then back to the on/off page without it ON, every time you try, it takes you to the Fitbit page
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janine o'kane
(@jokglassdrumman) reported
@FitbitSupport @Cultcaiine Totally useless emails back and forward and NO help whatsoever
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rin
(@freakorexia) reported
my fitbit side button wont ******* work its so annoying @FitbitSupport **** YOU
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E.LaCroix-Wagaman
(@lizzy_novel) reported
@FitbitSupport My versa2 isn't syncing with my phone. It was working fine until today. Please help!
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✨Chloe✨
(@ChloeEngland98) reported
Can @fitbit help me out here. I’ve updated app etc but… when loading my weekly statistics, they just won’t load or appear. If I go back through the days individually they will. Just not the weekly overviews?!! @FitbitSupport
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DooByte
(@DooByte) reported
Hey @fitbit Why are you so **** at syncing?
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Nemesis 🇺🇦
(@esiotrot54) reported
@FitbitSupport Thanks but there is definitely a battery issue as goes from 66% before bed then wake up and it is down to 6%—this morning — this was not always the case and got worse recently—my usage has not changed at all so this clearly is a defective battery
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Simon Wheeler
(@SimonWheeler8) reported
@FitbitSupport I purchased a Fitbit Inspire 3 just over two years ago and another in October last year. One of them will only charge up to about 60%, it then loses only very little charge over a few days and then drops down to less than 10%. I have tried a reset, help please!
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Yevgen Vynnyk
(@VynnykYevgen) reported
@FitbitSupport My Fitbit Charge 5 won't sync anymore. I am reset tracker, reinstall app, restart phone and trecker - and still have error after enter 4 digit pairin code. Do something alredy, please. Thank you.
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Megan Arrington
(@marrington12) reported
@fitbit I posted this over two weeks ago. Unfortunately, I could never get anyone to help me and it never turned back on. I decided to buy an Apple Watch.
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Juan Markos
(@_juanmarkos) reported
@FitbitSupport Fitbit goals is Down
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FAITH!
(@Bow2Butterfly) reported
7,521 @fitbit 11:32... Not too bad Lady P! 👟👟💖🌻🦋
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Keith Laster
(@Lasterk9) reported
Bought a Fitbit less than a year ago via Amazon’s suggested seller. Device now has blank white screen. Fitbit says no warranty since seller ‘unauthorized.’ Amazon won’t help either. Stuck with a broken $139 purchase. @FitbitSupport @AmazonHelp — can you make this right?
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Kim K ~ 🍁🇨🇦 🌻🇨🇦🍁
(@mrskingle) reported
@FitbitSupport @SrslyStressed I'm having trouble with my sleep log, too. It's inaccurate and won't let me edit or delete.
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🙂↕️SQUIGGLYGIRL
(@punchd0ll) reported
Fix android app @FitbitSupport
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hellogello1245
(@hellogsls12345) reported
@madebygoogle I absolutely love my @fitbit, can’t imagine life without it! my luxe has had trouble charging lately. If I buy a new charger and that doesn’t solve the issue, can I return the charger? Trying to be careful in this economy in case I need to buy a replacement Fitbit!
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Andrew Hickey
(@andrewmhickey) reported
@FitbitSupport can you help with a syncing issue?
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Andrea Meier
(@andrealm58) reported
from
Village of Shorewood Hills, Wisconsin
@FitbitSupport this recent update is trash. Logging exercise now doesn't reflect in daily activity 😤
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Bernard Kasparas
(@Bkasparas) reported
@FitbitSupport Why is your mobile app now so awful? Ver 4.52.1 running under Android 14, logs me out every night, loses the last 5000 steps and other activities of the previous day, won't store the first 3 ECG traces after logging in. Really poor. A living ad for @GarminFitness
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Todd Davenport
(@sunsopeningband) reported
@TamaraDNomad @fitbit I think it’s as depressingly simple as acknowledging that illness exists would be bad for their fitness branding. But I also think marketing for illness would bring new research and regulatory scrutiny most businesses don’t want to have to deal with.
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VC
(@v_chandrasekhar) reported
@FitbitSupport my Sense2 battery is draining fast, down to 75% within an hour of charging and no other support mechanism is available