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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (29%)
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App Crashing (21%)
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Online Features (13%)
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Sign in (13%)
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Website Down (13%)
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Errors (13%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Linds
(@linds_b) reported
@FitbitSupport After the last app update I’ve lost the silent alarm feature. It just says ‘not synced yet’ over and over and over. How do I fix it?
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BenzoJones
(@benzojones) reported
@FitbitSupport My versa has stopped working with my Samsung s21. It's tracking steps, but the Versa3 Controls are no longer connecting via Bluetooth and I am not getting notifications etc. Is this a known issue?
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Amy Knightley
(@AKnightleyMKT) reported
@LatelyAI I experienced ✨ excellent ✨ customer service--and it was delightful. My new @fitbit's been acting weird & I'd tried all the reset, clock change tips & reached out for help. They dropped a replacement in the mail the next day, hassle-free. I now need to be friends w/ their CXO
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traveling light
(@WanderlustWB) reported
Also @FitbitSupport your chat support (once you can find it) is the worst i've seen. The person can't even cancel an order. Also - was rude. Thanks.
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wilson nadar
(@66tweet66) reported
@FitbitSupport PLEASE HELP in getting the serial number of my IONIC watch for refund. Any Service Center in Mumbai? Need to verify the account but watch is locked... Wilson Nadar
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Katie Cripps
(@Katierebbeck) reported
@FitbitSupport hello can you help me with my husband’s charge 3 please? The display has been really dark lately, and now it’s just black. He’s tried restarting, then installing a new clock face. Is there anything else he can try?
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Mrs F
(@MrsF98015170) reported
@FitbitUK @FitbitSupport I have been waiting 2 months for a solution to my issue. I have a device I cannot use and am getting nowhere with customer support. Very unhappy.
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Theresa Ryder
(@TheresaRyder_) reported
Dear @FitbitSupport I'm spending too much time sitting down trying to work out your settings 🙃 there is no 'gear change icon in the food plan section' 🤔 ill have a snack while I try again.. 🍏or 🍪...
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Tony Krohn
(@Krohn5Tony) reported
@fitbit @FitbitSupport sold me garbage defective devices and refuses to replace with a new device. I received it defective like most of their products since Google bought them a few years ago. @Klarna cleaned up fitbits mess out of there own pocket. Very classy. Fitbit is a bum.
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Vikings
(@ghorpade84) reported
@FitbitSupport Since more than a year my Fitbit ionic is not in sync and also my IONIC is locked condition and yet i am waiting to get an my refund because of the IONIC product issue I will think 100 times before buying Fitbit product going forward
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Daniel Buchholz
(@danielobvt) reported
Dear @fitbit @FitbitSupport seriously, I really do like my Sense and wear it all the time (now that I found a better band, that’s another story). But the charger. Whoever came up with that garbage never travels. Third time on vacation where one of the little prongs died.
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Dan Baran
(@defragger) reported
@cilantroversy @fitbit @madebygoogle Sorry for not getting back to you. Fits great, I've been using that one primarily over the last few days and haven't had much of an issue with it.
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CrazyChokri
(@CrazyChokri) reported
@FitbitSupport hi I'm having the same problem - app not tracking exercise. Was on treadmill 20 mins today. Does it take time to update?
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Laserbeam 🌹🇺🇦
(@BerkeleyGirl63) reported
@krozzer_mag @FitbitSupport Did you ever get a response? I’m trying to get some tech help and their email is shut off permanently now and their live chat is inaccessible.
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Laserbeam 🌹🇺🇦
(@BerkeleyGirl63) reported
@FitbitSupport Having this issue with a different FitBit device. Super annoyed, it’s only a month or two old.
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Noel Braganza
(@dootah) reported
@madebygoogle i think the #pixelwatch and the #fitbitapp @FitbitSupport have a calorie counting issue. I'm apparently burning at least an additional 1200 calories a day since i wore my Pixel watch. ⌚
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Jens Backeman
(@JBackeman) reported
@madebygoogle I've been waiting for a Pixel watch since you bought @fitbit. To bad it wasn't sold in Sweden so I had to buy it from a French store (hooray for the EU!).
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wilson nadar
(@66tweet66) reported
@FitbitSupport Please help in getting my Ionic watch serial number. I am following up since June 22. Without this, I am unable to get my refund. It is really frustrating... Wilson Nadar, India
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Tony Krohn
(@Krohn5Tony) reported
@Klarna Klarna did a very classy move. Klarna stepped in a resolved an issue I had with Fitbit. At there own expense. Than you Klarna. Klarna should not allow Fitbit to be purchased off there service. That would be smart since @fitbit is garbage and the support is worse.
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Keith
(@keithdsouza) reported
Hey @fitbit first of all your chargers are so bad they they break down and it's been 30 days since you shipped me a replacement but it's not here, your support is useless too, please get some competent people to fix this
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Laserbeam 🌹🇺🇦
(@BerkeleyGirl63) reported
@FitbitSupport I need some “support” and cannot get to your live chat function. You discontinued email. Your “help” pages don’t. The problem has to do with my iPhone and your device so i don’t wish to call. Annoyed af. Please advise.
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Sumit Srivastava
(@sumits35137) reported
@FitbitSupport Hi, your contact has an ISD no. And I don't have that facility in my phone. Could you plz help me connect on mail or my no.
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Sam Boswell
(@sboswell) reported
from
Reading, England
Hey @imaginecurve , I'm a week into a replacement card and unable to get any help activating it in the app. I'm now just updating online payment places to @monzo , and my @fitbit pay notifications are sending me wappy as it keeps trying and failing to add the curve card!
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Destiney
(@Deadhawk666) reported
@FitbitUK @FitbitSupport hi, me again, since you guys can't seem to help me and keep emailing me that my case is closed after FOUR months of trying to get into the damn account since YOU locked me out due to your system not working as it should.
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Debbie Francis
(@debbief1011) reported
@fitbit - shame your customer service isn’t as quick to help as you taking people’s money for an order then refusing to follow on on the delivery. Extremely poor customer service - just be aware everyone! @FitbitUK @FitbitSupport
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mark
(@markyg10000) reported
@FitbitSupport What am I supposed to do???? 12 month warranty, watch not working properly, no way of getting fixed! Please tell me what I can do??? I think these exchanges highlight my point. Good luck guys!!!
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Madelief Albers
(@madeliefalbers) reported
from
Groningen, Provincie Groningen
@FitbitSupport after moving between timezones 6 times this month, my Charge 3 refuses to get back into my current timezone. I've tried restarting, resetting back to factory settings, deleting and reinstalling the app, etc. Please help. 🥲
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Thomas Leclaire 🇺🇦
(@tleclaire66) reported
@FitbitSupport For heavens sake, please remove the annoying "slow charge" message. Just charge the device slow, fast or whatever... that sucks!
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SR Lakshmi Narasimhan
(@narasimhan_sr) reported
@FitbitSupport I purchased Fitbit charge 4. I lost its charger and not able to get original charger. Further the strap also broke. Please help me in getting new charger and new strap.
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Scott
(@Scobu70) reported
@FitbitSupport ordered a screen protector through you. Received a sports band instead. Customer service is a joke. Called 5 times. Disconnected. Can't understand them and they cannot understand my problem. Not impressed so far as a new fitbit owner.