Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (28%)
-
App Crashing (20%)
-
Online Features (16%)
-
Sign in (12%)
-
Website Down (12%)
-
Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Shane Stewart
(@ShaneSt01512970) reported
@FitbitSupport The band failed as I flushed the toilet, it fell in and disappeared down the sewer network!
-
Pam Salmon
(@pam_salmon) reported
@FitbitSupport The stair counter is not working on my or my mother Charge HR 2. Both units are new within the last 3 months and I climb over 4 flights a day in work and it says I haven't climbed any stairs. The same for my mother. Think there is an issue with the altimeter
-
Stephen Porter 💙
(@stephenporter70) reported
from
Widnes, England
@FitbitSupport good morning my Fitbit Ionic doesn’t seem to be picking up GPS signal, can you help please?
-
soumen
(@soumen18571077) reported
@FitbitSupport I am still unfortunate to hear that you do not have any service centre in India not Kolkata, West Bengal also. Such a bad customer service.
-
Amanda Luv
(@Luv3le) reported
@fitbit very disappointed in the Fitbit brand. My husband and I bought matching versa watches in dec 2019 and this month, they both died (battery issue and screen issue). Is there no longevity to products anymore?
-
Praveen Johri
(@PraveenJohri57) reported
@FitbitSupport hello I am using blaze wrist watch. Today I saw that my watch screen is not displaying any content it looks it is dead. I have pushed the switch on button so many time but no result. Please resolve the issue
-
Cally
(@Cally_Clifft) reported
@FitbitSupport My Luce is here and I can’t connect it to my iPhone! Says update the app but can’t see how or to what version. Please help
-
MEGA
(@matvd) reported
@FitbitSupport Too bad my online order can't be changed. Now I've got to wait the order and send it back immediately.
-
soumen
(@soumen18571077) reported
@FitbitSupport Kindly help me and replace my fitbit charge 4 band..else let me know an contact number to whom I can talk over phone in Kolkata
-
Shane Stewart
(@ShaneSt01512970) reported
@FitbitSupport My first failed and smashed the glass on contact with the ground which was uneconomical to fix!
-
Jason Wray
(@jasonwraynet) reported
@FitbitSupport please help! Coach is draining my battery on Versa 3 after FW update. Make it stop please.
-
twirlybirdy
(@twirlybirdy) reported
@FitbitSupport @FitbitUK Can you help please? My Charge 3 is not reminding me to move every hour like it used to with a vibration. I’ve checked my settings and pretty sure they are ok. Any ideas?
-
Katie Russell
(@KatieRussell_) reported
@FitbitSupport Hi. The past week or two my Fitbit is dying after 4 hours! Where as it would last 4 days before this. I cannot use my Fitbit due to this please can you help it’s ridiculous. Thankyou
-
Rachael
(@Rach13ael_) reported
@FitbitSupport Would someone be able to assist me in some trouble shooting?
-
Ri$h Aunt
(@TshinaN) reported
If there's ever a gadget I regret buying it is the @fitbit Versa 2. Once a week I have reinstall it because it wont sync. When I add or remove music there's always an issue. The moment I can afford another wearable I'm dropping this brand.
-
Sam Nutting
(@samnutster) reported
@FitbitSupport hi my versa 2 has stopped syncing only had it three weeks ,I’ve deleted app and re tried …the button on my left of versa 2 seems not to be working when pressing for stats please help 🙏
-
Hans Strijker ⭕😷
(@HaStry) reported
@FitbitSupport >> my original statement stands. You have an absolutely incredible watch, but all its good features are utterly void if I can't properly charge it. You need to fix the app to allow multiple devices, and you need to fix the design to allow a different charge method.
-
Bill Redfern
(@BillRedfern1) reported
@FitbitSupport i am seeing i am having the same issue lots are reporting with my Alta. A few days ago the battery stopped holding a charge. I see lots of people saying this. Now a full charge is drained in 2-3 hours. Is their a fix for this bug?
-
Hans Strijker ⭕😷
(@HaStry) reported
@FitbitSupport >> where it might get scratched, and keep another one for more watch-friendly environments. Please fix this and allow multiple devices to be registered on an account. I don't see why any properly designed system should have such an arbitrary limit. As it is now, >>
-
Cat Smit
(@MastiffMansion) reported
@FitbitSupport Its just trying to end the swim activity thats the problem. I get it to start no issues and water lock goes on. When done swimming i can't get it to stop.
-
soumen
(@soumen18571077) reported
@FitbitSupport I have fitbit charge 4 and brand / strap is broken , I have purchased on 8th of March 2021. Kindly replace it.
-
Hayley watson
(@minimummy13) reported
Anyone else's @fitbit &/or app ****? Constantly having to delete the app or reset my fitbit is driving me mad @FitbitSupport
-
Hans Strijker ⭕😷
(@HaStry) reported
@FitbitSupport Hi @FitbitSupport, Well, I gave it my best try, but the new one does exactly the same. Kinda expected as it's a common issue with any probing point style connector. I was hoping I could keep one unit charged and switch them if the other one wouldn't charge in the morning, but >>
-
S.K
(@Sazzle_O) reported
@minimummy13 @fitbit @FitbitSupport Yes. Been almost a week now...constantly deleting, reinstalling etc. In the hopes of getting it to work but to no avail. I honestly think it's an app issue as so many people are experiencing the same issue, yet we're all told to follow the instructions... Yes as that's the answer
-
Natalie Tracey
(@natalie_tracey) reported
@FitbitSupport my screen won’t come on and when I hold the button it continuously vibrates. Can you help?
-
アシユリー
(@HuggieBean) reported
The build quality of the @fitbit really has me question why I still give them money, they got that planned obsolescence down pat... I don't think I've had one yet that hasn't just stopped working for no reason at all... the stupid wifi scale too!
-
Catherine Johnston
(@mscathyanne) reported
@FitbitSupport Pardon? You sold a device without promised features and without notifying the consumer? Wow. Extremely disappointing and bad.
-
Louise Watts
(@DaisyDuck2109) reported
@mabj1992 @FitbitSupport I’ve got exactly the same problem. Disappointing 😢
-
Amanda Luv
(@Luv3le) reported
@FitbitSupport We’ve talked to support and done those things and #fitbit said too bad so sad. So we’re stuck with two dead watches that aren’t even 2 years old.
-
Sharon
(@chattyshaz1) reported
from
Bristol, England
@FitbitSupport please help? my Fitbit charge 2 display has gone blank I have already tried all the trouble shooting suggestion but to no avail, can you assist me please