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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (45%)
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App Crashing (20%)
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Website Down (12%)
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Online Features (9%)
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Errors (9%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Creston |
Device Failure | |
| Miami |
Errors | |
| Williston |
App Crashing | |
| Spring |
Website Down | |
| Pembroke |
Website Down | |
 Vernon |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Murphy
(@_MarkM_) reported
@FitbitSupport Yes, just like everyone else on that linked support thread has … you guys have an issue … please acknowledge and address!
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JohnDennehy
(@JohnDennehy) reported
@fitbit Hi. I ordered my first fitbit in November. It didn't arrive. I click on track order and get a 404 error. Can you help? Order number is 0a0iji5qp903k
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Ian Hartwell
(@ITRHartwell) reported
@FitbitSupport @FitbitUK Joining the number of other people also having #arianosync issue after absolutly no changes to our networks. As all others, I have followed all the troubleshooting guides & spoken to webchat support. But you guys don't seem to think its a central issue!?
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Courtney
(@AlaskanCourtney) reported
@FitbitSupport My Charge 3 isn’t always tracking my sleep. I’ve manually synced it, restarted it and made sure my software is up to date. Please help! Thank you.
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Sarah
(@SL_Dee73) reported
@FitbitSupport please help. My Fitbit HR either doesn’t charge or takes 3 days to do 60%. The charger doesn’t connect properly to the Fitbit either. Considering the price for it I’d expect better. Do you do any items with proper chargers as I don’t want a magnetic one ever again
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FPL Greek
(@GreekFPL) reported
@FitbitSupport the Bluetooth on my device isn’t working, where can I get some help?
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Andrew Bourke
(@andrewbourke_au) reported
@FitbitSupport @fitbit Aria scales showing NO SYNC. Multiple reports worldwide of same issue and all reported around the same time. All troubleshooting done. Please resolve ASAP!
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Matt Bru
(@CaptainMattB) reported
@01higgaj061 @fitbit My Fitbit has been doing the same thing, got a sleep score for 1 night and then didn’t get anything for the next 2 nights...Any idea how to fix this?
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Stuart Manley
(@Manleyst) reported
@FitbitSupport I tweeted you (3rd time) you have eventually replied asking me to rate your service??!! You haven’t even addressed the problem with my Fitbit ! Awful service
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Andrew Bourke
(@andrewbourke_au) reported
@FitbitSupport @fitbit Aria scales showing NO SYNC. Multiple reports worldwide of same issue and all reported around the same time. All troubleshooting done. Please resolve ASAP! #arianosync
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David G
(@dhg703) reported
@FitbitSupport What is going on with your Aria scale? All of a sudden it isn't syncing. And when I run through your standard troubleshooting steps, I end up with a "linking to -no sync" error. It's peak weight loss resolution season. Please help.
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Michelle Thurman🌺⚓
(@MichelleT2013) reported
@FitbitSupport Hi my son bought my Fitbit Versa 2 for Christmas last year. I'm very careful with it & it has been fine until now. Goes to sleep mode by itself. Will Not hold a charge suddenly either. I've tried all the trouble shooting tips, nothing is working. Please help!
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Sharon Khan
(@sharonk27) reported
@erindavis @fitbit Oh, too much bother. I'm hoping positive thoughts will help me get fit? I've got a lot of those.
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Bart Lepper
(@bart_lepper) reported
@robertmcphee30 @FitbitSupport @FitbitUK Same problem here in Netherlands
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Ima Klotz
(@ima_klotz) reported
@Mateus_FC @FitbitSupport Hi, just wanted to add that I am having the same issue and came onto Twitter to send a DM.
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport Yes I’ve done it all, I’ve spent hours in Fitbit chat help. It is a problem with fitbit’s software not replying correctly as far as I can understand. An expert in networking has posted on the forum that the Fitbit API is not responding. #arianosync
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John D Bennett
(@iambeno) reported
@FitbitSupport my issue couldn't be resolved. the chat support wasn't helpful.
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Durbeen Doctor
(@doctorhitesh) reported
Never again will buy @fitbit in my life. Motherboard lasted only 1.5 years. Worst thing is they don’t even have motherboard to replace it. 15,000 worth watch goes into drain. @FitbitIN @HeliosWatches
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Rachel McCann
(@McCannRachel13) reported
@FitbitSupport Without access to another charger is there anyway to find out if a charging problem is with my Fitbit or the charger ? It frequently doesn't charge when plugged in then doesn't hold any significant charge when it does.
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John D Bennett
(@iambeno) reported
@FitbitSupport #arianosync seems to be a big problem for @fitbit @FitbitUK
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport @FitbitUK #arianosync Is it likely that Fitbit could solve this sync problem with the Aria which started yesterday (6Jan2021)? It sounds like it is a worldwide problem.
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Adrian Moisey
(@adrianmoisey) reported
@FitbitSupport @Mateus_FC I've got the same problem. "NO SYNC" after I stand on the scale. Is there a general problem?
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Mateus Corrêa
(@Mateus_FC) reported
Hi @FitbitSupport ! I‘m facing „No Sync“ problems with my Aria since this morning. Tried the support chat but it was useless. Now I‘m seeing hundreds of users around the world with the same issue. Please check!
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David G
(@dhg703) reported
@FitbitSupport What is going on with your Aria scale? All of a sudden it isn't syncing. And when I run through your standard troubleshooting steps, I end up with a "linking to -no sync" error. It's peak weight loss resolution season. Please help. #arianosync
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Stephen Goodwin
(@Goodas1975) reported
@FitbitSupport my charge 4 (recently bought) does not seem to be measuring sleep patterns. Never had a problem previously with my previous Fitbit.
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Joanne Phillips
(@jobeone1983) reported
@FitbitSupport hiya is there a problem with notifications on a versa? Both my mum and I cannot get our Versas to vibrate and we’ve tried all the troubleshooting steps. Thanks
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Daniel Saunders
(@danjsaunders) reported
Really getting annoyed with @Fitbit, my #charge4 started losing GPS mid runs a month ago, today it turned off completely. Customer Service say it is a known issue, a month is too long for a fix! #running #ukrun
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runner852
(@runner8527888) reported
@FitbitSupport Can you advise what your help team can do when over 200 people are complaining on your community forums that their Arias have been bricked due to a software update?. I can answer that for you - nothing. This is a software update issue. You need to get it fixed with your tech team
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Robert McPhee
(@robertmcphee30) reported
@rudabegga @FitbitSupport It appears there is a problem at fitbit’s end with their software, they are beginning to accept it is a worldwide problem which started yesterday. #arianosync
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Sandra Hoskin
(@HoskinSandra) reported
@FitbitSupport the display on my charge 3 has become corrupt. I have re booted it several times as per trouble shooting advice without success, what do I do now?