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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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jennifer peers
(@jenniepeers) reported
@FitbitSupport Had my Fitbit at Christmas and for some reason the illumination has deteriorated so that I can hardly see it. #Help
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Sasha Boersma (she/her)
(@sashaboersma) reported
@FitbitSupport If this is a known issue (as per DM) why did you not say so instead of the whole “did you try turning it on ans off again”, “now DM us your email address) nonsense? You could have just said that on my first interaction?
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LondonVic
(@LondonVic) reported
@jenni_tracy @FitbitSupport I have same problem
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Becky Banaszak
(@logan5516) reported
@FitbitSupport my fitbit is not working I have not yet even had it for a year. It is not tracking my workouts and it doesn't do the vibration when I hit my goal or to remain me to move each hour. The is my second fitbit and I am seeing a trend that they are only made for a year
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MadManniMan
(@MadManniMan) reported
@FitbitSupport Since 03-19 it is known to the german fitbit community, that the synchronisation of the nutrition in the app is broken - why isn't this fixed yet? This more or less bricks my new Charge 4 for me.
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Rebecca Davies
(@becdavies91) reported
@FitbitSupport Hi. My Charge 4 Fitbit isn’t syncing with the app on my mobile phone. My iPhone, the app and the device are up to date and I connected to Bluetooth. I’d be grateful for any help. Thank you
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Christian Nägeli
(@sienita) reported
@FitbitSupport error 001. My Charge3 started showing random heartbeat values (160 sitting on a couch), then no sleep tracking scores. I did a hard reset several times. I get the smiley face but after a few minutes 001 error again. I unpaired the device. Doesn't connect again App
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RPSPNP
(@RPSPNP1) reported
@FitbitSupport Hi! I need help with my Fitbit Versa 1. The screen displays nothing. No physical damage. It still vibrates, green light on the back still flashes, still counts steps, phone syncs with it, just screen blank. Have tried hard resets, nothing happens. Help please.
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babeboomer60
(@babeboomer60) reported
@FitbitSupport had the Charge2, then upgraded to the Sense. The floors is reading like 178 floors a day which is crazy, it might be 12 or 22 tops but the altimeter or something must be off. It was working fine and after couple of weeks, this problem began. Help
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De Overdenking
(@DeOverdenking) reported
@FitbitSupport If you knew that, you'd be annoyed by it too and you wanted to fix this ASAP...
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becks
(@becky_boo1981) reported
@FitbitSupport my Fitbit front has popped off in the pool - it’s not yet 2 years old 😭 can you help?
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Adan Olmeda Jr
(@adanolmeda) reported
@FitbitSupport my Fitbit is not allowing me to add new exercises to my shortcut. Everytime I go to the app and add new exercises it simply does not sync and deletes the ones I added. Please help.
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JC
(@jcspamsforfree) reported
@FitbitSupport my versa lite has gone black. It will recognise that it’s being charged and then will heat up and go black again. Pls help
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jackie smith
(@jackiesmith22) reported
@FitbitSupport I can see on my app there is a update for the Versa, but my device has stopes syncing with my phone so I am also unable to update firmware. I have uninstall and reinstalled the app, I have shutdown the device, I have also reset the device to factory settings.
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Brenda Lou
(@brennalou2013) reported
@FitbitSupport so last Friday my watch turned completely off at midnight I had to reboot the watch to have it come back on. Then today I was using the bike tracking turned it on before I started my ride and it did not tack at all. Not sure what I need to do to fix my watch.
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Dr.Samrat Harsh
(@samrat_harsh) reported
@FitbitSupport I can see display on my fitbit blaze all of a sudden. Need help to fix that.
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Diane
(@dianeashworth) reported
@Emi1yJayne @fitbit Seriously? That’s not very positive feedback. I would not be happy either. I will researching alternative makes of that’s their attitude. Poor quality if they break so easy. Poor guarantee too.
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Darren
(@daz_jowsey) reported
@FitbitSupport It wouldn't sync when she opened the app either, she clicked fix it and it appears to be working again.
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Michael Rambus
(@ual32) reported
@FitbitSupport lastnight I was trying to update my Fitbit Versa 2 as I noticed an update available, however now I only see the Fitbit logo on the screen and it now unresponsive. Tried reset and even a factory reset with the same results. Help!!
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Christina Craven
(@stinacraven) reported
@FitbitSupport Please fix the calendar on the period tracker, it's very annoying having to scroll for so long to get to today and it's making me not want to use it when I really need to.
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Savvy Richards
(@savvy_richards) reported
@fitbit @Apple please make a seizure setting available on every product! When someone feels a seizure coming they can press a button to time it. After 3 minutes it rings for help, also will track heart rate. Please help save my life!
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HollyO
(@Hodobbs) reported
@FitbitSupport Hi, I’m having this exact problem again. The coach app isn’t syncing with Fitbit so the last couple workouts I’ve had to log manually.
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joulsbear
(@jouls43252315) reported
@FitbitSupport Menstrual health app opening calendar in birth year!! Problem known since March, 14 pages of users with same issue on Community group. Your moderator has not updated when will be resolved..??? !!!!!
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King Ahron
(@AaronLastoff) reported
@FitbitSupport Fitbit screen went black. Tried changing watch face and tried resetting. No change. Send help!
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Li Stevens
(@lihicksstevens) reported
@FitbitSupport my charge 3 blew up mi March with everyone elses. I was to be sent an email with a discount to by another. Never got email. Can someone help?
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Chris Folan
(@chris_folan) reported
@FitbitSupport What is the process for returning a broken Fitbit within the 12 month warranty?
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Melanie Gibson
(@MellyJane63) reported
Thanks @FitbitSupport it would appear I had put my Fitbit into sleep mode by mistake, hence no alerts. Appreciate the prompt response to my request for help.
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Patricia Mackintosh
(@trishatruffle) reported
@FitbitSupport I have a black line that has appeared on the top if my screen. I've changed the clock face and rebooted but it us still there. Can you help?
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Jana wallace
(@Janawal08336228) reported
@FitbitSupport my sense battery went all the way down and now won’t come back on
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Ed
(@TimTam958) reported
@FitbitSupport My Fitbit Inspire isn’t syncing. Is there an issue?