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Fitbit

Fitbit down? Current status and problems

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 28% App Crashing (28%)
  • 24% Device Failure (24%)
  • 16% Online Features (16%)
  • 12% Website Down (12%)
  • 12% Errors (12%)
  • 8% Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Noida App Crashing 2 days ago
St. Louis Device Failure 7 days ago
Grenoble Device Failure 9 days ago
Paris App Crashing 10 days ago
Köln Online Features 12 days ago
Rotterdam Errors 16 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • smartwatermelon
    andrew "nazi punks **** off" rich (@smartwatermelon) reported

    Recent @onepeloton tablet software updates cause it to forget @FitbitSupport login after a day or so. Yes, I have “remember me on this device” checked.

  • Command05652557
    CQO (@Command05652557) reported

    @FitbitSupport It isnt a big problem im just a bit bored. My problem can be solved by putting flickon thing on before i do a run/workout

  • LarryRheault
    Larry Rheault (@LarryRheault) reported

    @FitbitSupport app has been down since 10:50 AM EST the 21st. Nothing I do will allow sync to my Android 8.0

  • jackie0203
    JMS (@jackie0203) reported

    @FitbitSupport I purchased a Charge 4 a little over two years ago and the latch the holds the band no longer works. Very light use. Help.

  • megan_cader
    Megs_Cally (@megan_cader) reported

    @fitbit My Versa 2 is a nightmare, l am so disappointed with device.

  • Drlubricant1
    Drlubricant (@Drlubricant1) reported

    @FitbitSupport hello, my Ionic battery seems to not hold a charge more than about 10 hours. It’s down to less than 7% each far around 7:30 pm despite starting with 100% in the morning. Can you help?

  • mccluretiffany8
    Tiffany McClure (@mccluretiffany8) reported

    @FitbitSupport my charge 2 screen went black but syncs all my info to my phone! Please help!!!!

  • alex7257
    Wake Up People (@alex7257) reported

    @FitbitSupport I mean, the demand is out there. Many people are returning the Versa 3 or outright switching to another manufacturer because of this issue.

  • marc_appleton
    Marc Appleton (@marc_appleton) reported

    @fitbitsupport hey, I'm having trouble with my Ionic. The screen keeps flickering and sometimes won't come on at all. Tried reset and factory reset and no change. Can send video to demo what I mean

  • businesscoachnw
    ActionCOACH Bolton (@businesscoachnw) reported from Sale, England

    @FitbitSupport my fit it charge 3 screen is so dim it is hardly readable. I have seen many other comments with the same issue. It was ok when I first got it, but now even on the brightest setting it is becoming useless. Its only 2 years old. What should I do? Paul

  • RSunflower82
    RedSunflower82 (@RSunflower82) reported

    @FitbitSupport hi! Versa 2 tracks my stairs from my basement to main floor, but from main floor to upstairs. They are the same amount of stairs. I have tried resetting it. And tips on how to fix it? Thanks!

  • mommamea13
    Marea Quijano-Clark (@mommamea13) reported

    @FitbitSupport It didn't make it. It no longer works. Thankfully, I try to buy a new "backup one" whenever I start to use the current backup. Thank you for your help.

  • ToeBurrito
    ToeBeanBurrito (@ToeBurrito) reported

    @FitbitSupport - you should absolutely know how terrible your iOS software is. Use the face, (THE ONLY ONE) with SpO2 and the firmware doesn’t update. Sync times are truly awful. I honestly regret buying one. The firmware won’t even find my watch. I could never recommend Fitbit.

  • Command05652557
    CQO (@Command05652557) reported

    @FitbitSupport Yes thanks for some reason i thought my error existed must be my error or u fix really fast

  • ScottishKev
    Kevin McDonald (@ScottishKev) reported

    @FitbitSupport fix my watch!

  • Namlah95
    Namz (@Namlah95) reported

    @FitbitSupport hello, why is your app down for maintenance and when will it work again

  • KDelooze
    D El Kerry❤️ (@KDelooze) reported

    @FitbitSupport not heard back from you since you gave me a case number on19/01/21. Help!!!

  • PRawcliffe
    Paul Rawcliffe (@PRawcliffe) reported

    @fitbit Thinking about upgrading to a @FVersa3? Do ya homework, you cannot upload music files to be played offline, like with previous models.

  • Beckie_Boo
    Becks (@Beckie_Boo) reported

    Hey @FitbitSupport , please can you help me with my Charge 3 that keeps deducting steps and milage once accrued? 😣

  • MarianRose76
    Marian (@MarianRose76) reported

    @FitbitSupport I've sent DM. My problem is that I can get notifications and then when I charge my fitbit they stop and I have to go through all these resets every time. Frustrating..

  • oolie2006
    Paula (@oolie2006) reported

    @FitbitSupport Sorry I’m not willing to do this I think you need to focus on the actual issue and find a resolution. Sadly this was a gift for my husband which is now being returned

  • HollyCarlile
    Holly Carlile (@HollyCarlile) reported

    @fitbit Phones can't find Inspire device so unable to set up (new from Amazon offer). Have tried all the steps but still nothing... Can you help??

  • BaddLaurenG
    LG (@BaddLaurenG) reported

    @fitbit is NOT making me happy! My Fitbit is less than a year old and now the screen is detaching from it like WTF @FitbitSupport

  • HollyCarlile
    Holly Carlile (@HollyCarlile) reported

    @FitbitSupport Phones won't find Inspire device (new from Amazon device) so unable to set up. Can you help??

  • MarianRose76
    Marian (@MarianRose76) reported

    @FitbitSupport can you please explain why my phone notifications stop coming to my fitbit every time I charge it. Have to reinstall app to get notifications again.Huawei P30 and versa 2. Help

  • Nnp40
    Nancy MacPhail (@Nnp40) reported

    @FitbitSupport My heart rate is not working on my Inspire 2. I’ve rebooted it twice and it’s also not showing on my I phone app

  • xXandi_louXx
    Andrea Dolan 💙 (@xXandi_louXx) reported

    @FitbitSupport is there a way to find out if my battery is broken? My Fitbit it struggling to hold a charge.

  • DacresSmith
    Sandra Dacres-Smith (@DacresSmith) reported

    @FitbitSupport I'm trying to set up my new Fitbit versa, but it's not working. It keeps trying to access my old device. I've let the battery die on the old one and still can't set up the new. Help.

  • keith_scheeler
    Keith Scheeler (@keith_scheeler) reported

    @FitbitSupport now there’s an update for my Fitbit after your update ****** up my wife’s phone. I won’t update to **** up my phone too.

  • Command05652557
    CQO (@Command05652557) reported

    @FitbitSupport Sorry im even wrong about this it isnt like how i think my bad