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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jon R
(@supersuperyon) reported
@dilipdoddy @FitbitSupport The answer is no...they won't help...but they will say they don't want you to be having the poor experience they are giving you...which is both nice and nosensical at the same time..
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Viktorija Budre
(@ViktorijaBudre) reported
Shout out to @FitbitSupport and @SpotifyCares customer support teams for they swift replies and all the help 🙌
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Jack Henry
(@JackHenryRoz1) reported
@FitbitSupport This was clearly a proforma response. If it wasn't a robot, it was someone clicking on a menu button. It didn't mean anything. This issue has been live since December 21 and left unresolved, despite undertakings. I was misled and left in the dark by @fitbit Appalling service 0/10
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Kevin McDonald
(@ScottishKev) reported
@FitbitSupport fix my watch!
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Larry Rheault
(@LarryRheault) reported
@FitbitSupport app has been down since 10:50 AM EST the 21st. Nothing I do will allow sync to my Android 8.0
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Farreece
(@farreece) reported
@fitbit i need help i did a factory reset now i can't get watch to connect at all or update Wi-Fi is good .
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Wake Up People
(@alex7257) reported
@FitbitSupport I mean, the demand is out there. Many people are returning the Versa 3 or outright switching to another manufacturer because of this issue.
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Bee Marett-Bird
(@beemarettbird) reported
@FitbitSupport my Alta hr keeps turning off even when charged. I have to plug it in and press button to reset about once a day. Help!
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Jon R
(@supersuperyon) reported
@alex7257 @FitbitSupport Hahaahah...they just so don't give a ****. Never seen a company care so little for the customer experience
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RedSunflower82
(@RSunflower82) reported
@FitbitSupport hi! Versa 2 tracks my stairs from my basement to main floor, but from main floor to upstairs. They are the same amount of stairs. I have tried resetting it. And tips on how to fix it? Thanks!
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Melissa Hatter
(@melissa_hatter) reported
@FitbitSupport I’m very disappointed that despite all the complaints of the new zone calculations and the custom max heart rate and custom zone not working that the update didn’t resolve any issues. Please listen to customer feedback or they’ll become Apple’s customers
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Betsy Ragusin
(@9Lilybets) reported
@FitbitSupport My let button doesn't work. Any idea why or if there is a fix for this?
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Jon R
(@supersuperyon) reported
@Meggxn__ @FitbitSupport Fyi...these guys are very unlikely to be any help...
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Holly Carlile
(@HollyCarlile) reported
@FitbitSupport Phones won't find Inspire device (new from Amazon device) so unable to set up. Can you help??
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Paul Anderson
(@paul_ando_85) reported
@FitbitUK @FitbitSupport I’ve contacted you a week ago via your website to claim against the warranty after the strap has broken my Inspire after 10 months but I’ve not had a response. Who else should I contact?
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Jon R
(@supersuperyon) reported
@imlove @FitbitSupport Get a different device. Lots of tech customers happy to help their customers... Fitbit most certainly do not
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J.R. Cowboy
(@JonatanRedondo) reported
@FitbitSupport I ve been more than 10 days asking for a refund and I keep getting the same empty answer that you guys are waiting for a confirmation from high support team. Meaning this is ur company inside issue, cant believe this nightmare after 1 month that I ordered the watch. Never again!
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Jon R
(@supersuperyon) reported
@dinaforeman08 @FitbitSupport Totally disappointing....but let's take it to DM so that no one can see how **** they are and how little they care...that's the one thing they do well...PR
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abi
(@abicopping_) reported
@FitbitSupport my fitbit versa's screen wont stay on, it goes off before i even get to swipe to the home screen, I've fully charged, reset twice AND done the update?? Help pls
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Brett Keane
(@goldenboy1978a) reported
@FitbitSupport hi I went swimming at the beach today and now my Fitbit versa 1 screen keeps jumping around from home screen to settings to pin and then resets and over and over. Shower with it every day and never had a problem b4?
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Alaina
(@laina182) reported
@FitbitSupport unable to sync my Versa for 3 days now. (Since the update) I have tried EVERYTHING. Seems I'm not alone in having this issue. Help! When is there a fix coming?
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Becks
(@Beckie_Boo) reported
Hey @FitbitSupport , please can you help me with my Charge 3 that keeps deducting steps and milage once accrued? 😣
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Holly Carlile
(@HollyCarlile) reported
@fitbit Phones can't find Inspire device so unable to set up (new from Amazon offer). Have tried all the steps but still nothing... Can you help??
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Paul Rawcliffe
(@PRawcliffe) reported
@fitbit Thinking about upgrading to a @FVersa3? Do ya homework, you cannot upload music files to be played offline, like with previous models.
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Annemarie Bradburn
(@anniebradders82) reported
@FitbitSupport morning, is there a problem with the app this morning? My versa won't sync since 10pm last night. I've turned Bluetooth on and off and uninstalled and reinstalled the app but it's still not working
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andrew "nazi punks **** off" rich
(@smartwatermelon) reported
Recent @onepeloton tablet software updates cause it to forget @FitbitSupport login after a day or so. Yes, I have “remember me on this device” checked.
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Kundan Bisht
(@kundanbbisht) reported
@FitbitSupport @fitbit I have bought fitbit versa special edition yesterday. It has very old firmware version 32.33.1.30 Due to this quick settings and many more options are still not visible on my device. Please help me how can i update my device to latest firmware version??
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LG
(@BaddLaurenG) reported
@fitbit is NOT making me happy! My Fitbit is less than a year old and now the screen is detaching from it like WTF @FitbitSupport
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Drlubricant
(@Drlubricant1) reported
@FitbitSupport hello, my Ionic battery seems to not hold a charge more than about 10 hours. It’s down to less than 7% each far around 7:30 pm despite starting with 100% in the morning. Can you help?
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Marea Quijano-Clark
(@mommamea13) reported
@FitbitSupport It didn't make it. It no longer works. Thankfully, I try to buy a new "backup one" whenever I start to use the current backup. Thank you for your help.