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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 05/21/2024 08:30

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (49%)

    App Crashing (49%)

  2. Errors (16%)

    Errors (16%)

  3. Online Features (15%)

    Online Features (15%)

  4. Device Failure (9%)

    Device Failure (9%)

  5. Sign in (7%)

    Sign in (7%)

  6. Website Down (5%)

    Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
BrazilLondrina App Crashing
GermanyIngelheim am Rhein App Crashing
GermanyIngelheim am Rhein App Crashing
FranceTroyes Website Down
United KingdomNottingham App Crashing
United KingdomGlasgow App Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • darshanmdave Darshankumar Dave (@darshanmdave) reported

    @PaulOBrien Hopefully @fitbit will do something about their silicon straps giving users rashes one day. The problem has been prevalent since a few years now.

  • skinnepa paυlιcy crιтιc (@skinnepa) reported

    @fitbit Terrible user experience. Almost as bad as the burns on my wrist.

  • JasonSoffer Jason Soffer (@JasonSoffer) reported

    @fitbit @MyDealSecrets Just curious why @fitbit can’t relay this on Rick’s behalf. He’s identified the issue already. It would be great if you could take owner of it for him now.

  • maddogwolfman mark livingstone (@maddogwolfman) reported

    @FitbitSupport what is going on? I'm trying to get help but chat screen it too zoomed in and zooming makes it unresponsive then I'm kicked out and can't access live chat on any device

  • Shawn79035802 Shawn (@Shawn79035802) reported

    @FitbitSupport @fitbit your recall website is terrible, I’ve been trying to use it for nearly 2 hours. You think being owed by Google you could have anticipated this, or maybe your just cheap. 😡

  • deepak_sakalle Deepak Sakalle (@deepak_sakalle) reported

    @FitbitSupport Heart rate for my Versa2 does not show any data. Sensors at the back of the watch does not glow. Please help me get it fixed

  • tyd601 T (@tyd601) reported

    so @fitbit not only do your products not work out of the box, yall have **** customer service, AND you also have to issue a recall for your stuff?? Pick a struggle ffs

  • TheManc36 TheManc 🐝 (@TheManc36) reported

    @annerchist @fitbit I have the same problem

  • Lindalambie3 Linda lambie (@Lindalambie3) reported

    @FitbitSupport I have an Inspire 2 and over the past few days it's only part recording walks. So if I walk 2 miles its only recording a distance of 0.23/0.6 miles. It stops recording the distance at some point although its still counting the steps. Please help. Thanks

  • bolkster Andy Bolk (@bolkster) reported

    @fitbit The website doesn’t work very well. I enter my information and it says my email doesn’t match. I contacted customer support and they said it was fixed. It’s still not working. Then I go to the site again and I can’t even get past the point of entering my country and state.

  • MattZinck7 Mattyz (@MattZinck7) reported

    @fitbit Still unable to access the site.. got timed out and now saying "error"..

  • themoogat23 Kate Moules (@themoogat23) reported

    @FitbitSupport I'm trying to register for the Ionic recall. Keep getting stuck before I can put ref code in. Can you help?

  • xapel wilhelm stapelberg (@xapel) reported

    @shane_phoenix2 @fitbit @ihalliwell I am having the same issue.

  • charliesaidthat Charlie Southwell 🐻 (@charliesaidthat) reported

    @priteshpatel9 @fitbit Horrific things happening in Ukraine. Genuinely awful. Here in Tbilisi we're trying our best to help efforts here, and given our flat to a Ukrainian family (with an 8month old) that were on holiday here when war broke out.

  • peculiarbpd misery (@peculiarbpd) reported

    @FitbitSupport why does my Fitbit sense not register that I’ve picked up phone calls? It keeps vibrating until I turn it off. Please help.

  • agilematrix Bikash Moktan (@agilematrix) reported

    @fitbit Site is not working

  • chrisbird69 Chris Bird (@chrisbird69) reported

    Does anyone else find their #fitbit charge 4 has essentially become useless, with dropped gps all the time? I’ve tried turning on both types of gps but it doesn’t seem to help. It hasn’t accurately recorded a ride or a run in quite a while now. @FitbitSupport

  • PaedRespNurse Paed CF Nurse (@PaedRespNurse) reported

    @FitbitSupport Hi, my fitbit inspire 2 has hurt broken. It's split where the strap goes in and won't hold the strap in. I bought it in May last year

  • Youngsie1974 Mark Youngs (@Youngsie1974) reported

    @FitbitSupport can you help please? Just bought my wife a new Sense but her fitbit account was registered to an old phone and old email address for her old fitbit. She's tried to create a new account with a new email but it isn't working. What does she need to do?

  • SassyTkay21 Tkay 🇿🇦 (@SassyTkay21) reported

    @FitbitSupport @fitbit @FitbitSAfrica I have been trying to register on the Fitbit ionic recall page and the screen just hangs. I have tried it on my laptop and my phone. Help

  • MissBlindGypsy A&W (@MissBlindGypsy) reported

    2/2 or swim with it. I take it off daily a few times to let my skin breathe. I keep calling your customer service, and they keep saying they can't hear me, yet I can hear them. Some help with this matter would be greatly appreciated. #fitbit #fitbitsupport @fitbit @FitbitSupport

  • IamCFOOT iamcfoot (@IamCFOOT) reported

    @fitbit Will you release a new watch that isn't plagued with terrible reviews? The incentive to buy another watch is enticing however the products available are few and far from the device we attempt to replace.

  • RosieDymond Rosie Dymond (she/her) (@RosieDymond) reported

    My @fitbit sense paused 3 times during my workout today.. this happens A LOT & it is due to my wrist pushing on the side button & there seems to be NOTHING I can do about it. I have tried wearing it higher on my wrist but sweat makes that a bad fix. 🤬 When will fitbit fix this?

  • Suzeeeeh Suzy 🧬 (@Suzeeeeh) reported

    Hi, I'm having ongoing issues with my fitbit. It repeatedly loses bluetooth connection with my phone. the only way to reconnect is to forget the connection and restart my fitbit. it's very annoying, any help? @FitbitSupport

  • psmtrimby maisy daisy (@psmtrimby) reported

    @DebiHarper1 @FitbitSupport I've had the same problem with irritated skin from the strap. I bought a stretchy fabric one and it's been fine since.

  • RobertJBrazeau Rob Brazeau (@RobertJBrazeau) reported

    @FitbitSupport Your product recall website is down and the help at your call centre is unhelpful. This whole process is working just about as well as your smart watches.

  • Shawn79035802 Shawn (@Shawn79035802) reported

    @fitbit your recall website is terrible, I’ve been trying to use it for nearly 2 hours. You think being owed by Google you could have anticipated this, or maybe your just cheap. 😡

  • leemcevoy1972 Lee McEvoy (@leemcevoy1972) reported

    Hey @FitbitSupport the battery on my fitbit versa 2 that I purchased in August 2021 seems to be broken. It goes from 100% charge to having no battery in an hour. How do i get this resolved?

  • shane_phoenix2 Captain Shaneway (@shane_phoenix2) reported

    @fitbit @ihalliwell Im having the same issue

  • ihalliwell Iain Halliwell 💙 (@ihalliwell) reported

    @fitbit I now have access to that page, but the other site logged me out so I cant find my registration number, most useful , just the three broken fitbits I have thus far,