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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jan Bloomfield
(@JanBloomfield1) reported
@FitbitUK @FitbitSupport @fitbit Calling those with a Versa 3 are you having problems with receiving notifications from your iphone I have been in regular connect with Fitbit who say it’s an ongoing issue and I must be patient Well nearly 6 months now been patient enough now 😳😳
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Jordan St.John
(@saints_gambit) reported
The problem with using @fitbit to count calories is that there's no entry for "indeterminate amount of peanut butter I scraped off the bottom of the jar with a fork."
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Erica Zornes
(@ebzornes) reported
@tabbyrani @fitbit Happens all the time. Their products are trash.
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Blkberry99
(@blkberry_99) reported
@dishumor @fitbit @FitbitSupport 100% agree I am on my 3 fitbit in 5 years after 2 years they just die. And the only thing fitbit support does is help you buy a new one... On to a new fitness tracker... becausr I am tired of this cycle of short lived devices.
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Ian Swatman
(@ianswatman) reported
@FitbitSupport outstanding service. Contacted about issue at 1855 replacement ordered within 2 hours, amazing service!
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Shontal Cargill
(@shontalcargill) reported
I’m having such a terrible time with @fitbit lately. Last year my watch stopped working and because it was just outside of the warranty - FitBit offered no solution. Now, new watch - less than a year old starts glitching abruptly 🙄
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gail masters
(@quail1970) reported
@fitbit please can you respond to my messages regarding poor service for my Versa 2.
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पारूष डोगरा
(@paru_life) reported
@FitbitSupport Ur going through the same drill again and again. Confirm u can really fix it. Model no , yera etc info I already gave two months back . Nothing happened after that. Ur support told me that new update will take care of this issue but still nothing correction happened.
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jo philippart
(@JoPhilippart) reported
@FitbitSupport i had a sense for Christmas 2020 that kept disconnecting , I had a replacement for it and now this has done the same - I’ve tried all of the trouble shooting things already
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Andre Morneault
(@andremorneault) reported
I will caution my followers into buying a @fitbit Versa 3: 1. HR zones don't work, never have, only got canned responses from @FitbitSupport. 2. Floor count is broken for alot of users, they won't acknowledge it publicly but @FitbitSupport confirmed to me. No plans on fixing it.
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport I am glad you acknowledge that the service has got worse. I spent an hour trying to work out where it was, apparently it was sent from DHL to Royal Mail. It is stuck in Germany, and no one can help. I have written to your CEO Mr Park, and magically it is being sorted.
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Michelle O'Hagan
(@MichelleOHagan5) reported
@FitbitSupport @FitbitUK To be sent a code for a discount code just isn’t good enough. My Charge 3 isn’t fit for purpose. Black blank screen. A friend is on her 4th Charge 3 .Do you have an issue with this model? #fitbitcharge3 #notgreatcustomerservice #wontwastemymoneyagain
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport Thanks for looking into this, seems the issue is it is stuck with DHL. Your response of my having to contact them is frustrating. I am still waiting to hear back. A warranty replacement should not take this long. My faith in the fitbit brand is now completely gone.
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gagashead
(@gagashead) reported
@fitbit I was given a Fitbit Versa 2 in Dec of 2019. It got stuck in a boot loop 2 days ago and your support wasn't able to fix the problem. The only alternative offered was to buy a new one w/a 35% discount. So, you're devices are only supposed to last a yr and a half? #fail
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Erica Zornes
(@ebzornes) reported
@tracey_carolan @FitbitSupport Following....interested to see what they say. I’ve had my Versa 2 less than 90 days and they told me how to “fix it” but 15 days later nothing :-)
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Joshua Morgan
(@josewa42) reported
So @fitbit I returned my Charge 4 due to a defect, and you replaced it.... Kudos! However, you also had me return the band with my broken device. Can someone explain why I didn't get a band with the replacement?
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Lauren
(@LaurenNell89) reported
from
Los Angeles, California
I’m really over my Fitbit app crashing every day when I try to get my sleep data. From reading tweets I’m clearly not the only one, is there some sort of fix for this @FitbitSupport?
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the ghost in the corner of the room 👻
(@70sGhostChild) reported
@FitbitSupport Hi, my Versa 2 has stopped syncing to the app and I can’t tell why. Can you help?
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport Jeez do you guys even listen to yourself? And you wonder why people are complaining? I just said that it was frustrating that I have to contact DHL myself, your response wait 10 days then contact DHL. Unreal Amazing how poor the service is now.
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Joshua Morgan
(@josewa42) reported
And NO CHARGER!!! WTF @fitbit
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Madhurima
(@Madhuri70038566) reported
@FitbitSupport its been more than 10 days ...after puchase....the fitbit suplort in india is very bad l. I am not receiving any satisfactory support. Beware ppl in India before purchasing!!
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Marcus 🦇
(@CanusMiler) reported
@FitbitSupport Thank you. This has been requested for about 6 years now in forums and continuously shut down. Curious why? I know 15 year olds that make apps with dark mode if need help
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Shontal Cargill
(@shontalcargill) reported
@FitbitSupport It’s the charge 3. I have done all of the steps already to try and fix it. Didn’t work
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Samantha Heywood
(@sammyheywood27) reported
@FitbitSupport my Fitbit keeps saying that it can’t sync I’ve tried the “fix it” button but keeps doing it when I next sync, any ideas
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me🇺🇸
(@ZHeatherChamp) reported
Hi @FitbitSupport Something is wrong with your app. With viewing my sleep data app gets stuck and I must force close. It’s been this way for months. Help please?
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syddmaracle
(@syddmaracle) reported
@FitbitSupport my versa lite hasn’t been working for a few weeks - won’t sync properly; wrong times; not putting in correct workouts etc - pls help bc idk what to to - I’ve looked on your help section, I’ve done that but nothing works.
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport The trouble is, I purchased this as a gift based on the excellent support I received with mine. You have not improved the services.....you have made them worse.
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Eithne Morrow
(@EithneMorrow) reported
@FitbitSupport I have an issue with my charge 4 which I got last Christmas. It's display is not visible outside, tried changing settings but didn't work. Tried contacting you through chat online. Please advise.
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Subhra Arabinda Mohanty
(@subhrarabind) reported
from
Bhubaneshwar, State of Odisha
@mishra_baibhav I had a @fitbit watch. Unfortunately cracked the glass in a fall. Had to run around for a replacement. Finally had to throw it to the back of my garage. Problem - lack of service center.
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Willem DaFOMO(cc) 🇨🇦 ϕ
(@BudLatanville) reported
@Apple @fitbit ** I know that it's an interface problem because the side button on my 1-yr old Versa 2 failed a few months ago, and i get stuck in settings modes with no way out but to let the battery run out, then re-charge the watch... #UXFail #UIFail