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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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margaret 🐶🐱🇬🇧🏴
(@margaretlees4) reported
@FitbitSupport I have been bk in the phone as the new device isn't syncing either but I cannot fault the people i have spoken to they were all helpful just cant get it to sync. I'm sure there must be a problem with the ap on Android
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Meryl Lockton
(@KeyMeryl) reported
@FitbitSupport Mine isn't syncing again..is there another issue?
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Deb Lee
(@DAllisonLee) reported
@ProfOrganizer @fitbit My problem is that I’m usually sitting down and “in the zone” when I’m reminded to get up. I should try standing while working.
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Bagya Nambron
(@BagyaNambron) reported
@FitbitSupport since I updated my Alta I am having trouble with keeping the device on despite full charge. My Alta is v21.40.2. Please can you help. I checked the Alta forum and others have faced similar issues. The restart solution didn’t work for me.
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Ayn Engle
(@AynEngle) reported
My 7-month old Charge 4 broke 10 days ago and @fitbit support still hasn’t told me whether my warranty will cover a replacement. Can’t help but think that @apple would have replaced an Apple Watch by now. Maybe I should just make the switch?
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NuritGR
(@GrNurit) reported
@fitbit i have a problem in the lighting of the clock It's getting very dark. Can i do something?
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Paul McLaine
(@boroboy71) reported
@FitbitSupport Any closer to getting the issue resolved with Huawei phones not fully working with the app ? I understand it's been a problem since July lady year
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Sash🇹🇹
(@Mrs_SashaPrince) reported
@FitbitSupport I did water aerobics in my swim proof Fitbit Versa and it does within 2 hours after my class! It should not have been the battery as I charged it before my class. Help please!?!
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Emily van Lierop
(@Emzyne) reported
@FitbitSupport Responding without addressing my issue still doesn't help - over a month re a broken band, c'mon Fitbit you're better than that.
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Isa Herico Velasco
(@notreallyisa) reported
what is a good #fitnesstracker that isn't fitbit? i tried my phone, but my phone is not always with me. i tried @fitbit versa but it led to a really bad irritation that lasted a whole year (& they just kept sending me cleaning instructions w/ a "boohoo" when i pinged them)
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Lyla Mason
(@lylaskymason) reported
@FitbitSupport I manually tracked a walk on my phone (watch out of battery) it’s all synced back up but the steps are not counting towards my workweek hustle challenge. Can you help.
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❤Shell ❤
(@Bubblyshell) reported
@FitbitSupport This company is going from bad to worse. I have waited a month for my email to be received only to see they about my inspire 2 when I don't even have an inspire 2 I have a versa
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Martin Harris
(@martinkharris) reported
@FitbitSupport I need help. My Versa 3 won't Sync. Has been that way for more than 1 week. Have followed all online advice, but now unable to re-add device to my account, Have tried resetting phone and Fitbit many times same keeps happening.
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mohamad al mehayawi
(@mohamad1160) reported
@FitbitSupport hi I have Fitbit lonic and it don’t work anymore can you help me with that please
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Kristine
(@kristastic) reported
@FitbitSupport My Sense hasn’t been able to sync in two days. I’ve tried removing the device and pairing it again. It’s not working.
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Cindy Perez
(@CindyPerez99) reported
@FitbitSupport my fitbit versa 2's screen has gone blank. Nothing is showing on the screen. I feel the vibration when I press the button but I can't see what's in the screen. Please help! Thank You, Cindy
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Faroopahclark
(@FHooper87) reported
@FitbitSupport Sent an email a few days now and not heard from anyone. I just want this issue resolved. I was looking forward to wearing my fit bit again but I'm not wearing someone's second hand one 🤢
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sethteel
(@sethteel) reported
I tell you this, 4000M on the rower in 15mins doesn't count for **** on a @fitbit. Now I gotta hoof it a couple more miles to hit my 10K. This is the price I pay to not be a fat *** any longer.
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Jake F. Anderson
(@jakefanderson) reported
Even better! The @fitbit Charge 4 did not record my bike ride either! I started my bike ride by using the BIKE shortcut I added in device settings on the web. Piece of junk recorded NOTHING! Not even the steps to get on the bike. What a piece of ****. Can I get my $$ back?
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Meryl Lockton
(@KeyMeryl) reported
@FitbitSupport my sense hasnt synced from yesterday at 4:30 UK time. I downloaded and updated new update as had problems a few days ago like many others but now it's gone again..is there another syncing issue?
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Jakelynn Falls
(@JakelynnFalls) reported
@FitbitSupport my zone minutes on my tracker never match my zone minutes in the app. Why? I have turned off tracker and iPhone a 100 times. Please help.
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Henry Hodgkins
(@HenryHodgkins) reported
Buying a @fitbit was a terrible idea. Now I just procrastinate by looking at more graphs of things I want to track. #fitbit #Procrastination #moremetrics
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Leopard
(@Rone11e) reported
@FitbitSupport I'm struggling to pair my Versa 2 to my Samsung A51. Please help. I've tried all the conventional trouble shoots.
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Sharon
(@_sharonroberts) reported
from
Nottinghamshire, England
@FitbitSupport Hi, my Fitbit strap has broken. Does it have warranty?
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James Horne
(@alexgotosleep) reported
@FitbitSupport please I need help. My versa has locked and the screen is only showing data not cleared sync and try again. The tracker won't sync with my app. I've tried all the suggested resets on the community forum, with no joy. I've by draining the battery. Any suggestions
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Meredith
(@meredith_angel1) reported
@FitbitSupport Please help me delete my weight loss badges. They are all over the place with my weight & wrong. I’d like to start over again with them.
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niamh🍒
(@niamhhollyy) reported
@FitbitSupport hello my wrist strap is broken :( is it possible to get a replacement please?
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Muriel Fingers
(@weekirst23) reported
@FitbitSupport hi, I'm having trouble in that my fitbit only ever seems to sync manually now and never automatically despite repeatedly setting it to sync at regular intervals
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Izzy H
(@isabellaHYZOVA) reported
@FitbitSupport hi, my Fitbit has started playing up for about a week. It’s tracking my active minutes through the roof (eg I just woke up, in bed and apparently have already done 73 active minutes). It’s also not tracking sleep properly. Can you help pls?
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Kelly Robinson
(@KJRobinosn09) reported
@FitbitSupport hi I’m Kelly Robinson and I has a question about my device when I go to charge it it charges and allows my to sync but when I take it off the charger will not sync. Also the screen seems to be not working. I’ve tried resetting it a few times already.