Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (42%)
• App Crashing (21%)
• Device Failure (17%)
• Online Features (8%)
• Website Down (8%)
• Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	16 days ago
Dillenburg	Errors	16 days ago
Paris	Website Down	26 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Beccybecster (@beccybecster) reported 16 seconds ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  sb (@redlionny) reported 2 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  aztecab (@aztecabhuijing) reported 3 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Kelli Bachman (@kabachman) reported 5 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  Jessica Young (@Jessicayoung_99) reported 6 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  PAR | Rose 🔜 Japan (@romanova) reported 6 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  christine (@yankeegirl51680) reported 8 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Kelli Bachman (@kabachman) reported 9 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 9 minutes ago

  @FitbitSupport Is there any help out there?

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 19 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Danielle Hartley (@DanielleeH23) reported 19 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Paul DeKraker (@DeKrakhead) reported 22 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Victoria Gleeson (@LadyGus) reported 22 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  andy elton (@EltonAndy) reported 26 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 27 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  FINN JOAN (@Joan_techz) reported 32 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Posing for Pink (@PosingforPink) reported 33 minutes ago

  @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

• 
  Jake (@rugbyballs8) reported 34 minutes ago

  @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 34 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Francisco Memoria (@FranciscoMemor) reported 36 minutes ago

  @FitbitSupport need some help please

• 
  See The Cinders Dance (@mckeg_r) reported 36 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  ও ღ (@Zoe24354074) reported 37 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Jessica Young (@Jessicayoung_99) reported 37 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  mege (@mege69) reported 39 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Helen McGrane (@bodhicat) reported 40 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Ram Vyas (@vyas_ram) reported 41 minutes ago

  @FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 42 minutes ago

  @FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 48 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Simon Atherfold (@Grumpysworld1) reported 55 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Heidi McLoughlin (@heidimc2) reported 56 minutes ago

  @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it