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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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marzaan
(@marzaan31942570) reported
@FitbitSupport how do I fix my black screen on my versa light
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Rebecca Lewis
(@bexlewis361) reported
@FitbitSupport @FitbitUK Shocked at the poor customer service received today. Agent ended chat before I could continue conversation or get all the information I was looking for.
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microcopy patterns
(@tinywordsmatter) reported
Not entirely sure why @fitbit wouldn't just disable the future dates in the calendar to prevent it instead of showing the error message 🤔
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Tim Paetzel
(@MexiLow) reported
@FitbitSupport my fitbit versa recently had issues syncing, tried following the steps suggested by unpairing it and removing it from the app then re-pairing, after I unpaired I am now unable re-pair. Not sure whats causing this issue.
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Roscoe Desoto
(@puredobermans) reported
@FitbitSupport how do I get my replacement device with my fitbit warranty, I bought the extended warranty through you as well? I've had no response from anyone, and it is disappointing. Please help,
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Nikita B
(@iamnikitabhalla) reported
Never again am I buying gimmicky wearable technology **** by @SamsungIndia At least make products that could last a couple of years to say the least! Back to the good ol' @FitbitIN @fitbit - proved it that they truly were market disruptors in the wearable tech space!
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Claire Henderson
(@clairehenders) reported
Have to say @FitbitUK @FitbitSupport are outstanding. Had an issue with my charge 3 that I bought in March. Gave some advice to try and solve it, which didn't work. Less than 2 weeks later I have a new fitbit. This kind of CS is what all companies should aspire to
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Stacey Larkin
(@StaceyLarkin12) reported
@FitbitSupport my notifications have stopped vibrating and my alerts aren’t working yet.... please help
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Cat Jackson
(@catjackson86) reported
@FitbitSupport hello! I’ve got a sticky notification on my Versa 2, have tried clearing it, removing notifications etc but it just stays there. Can you help?
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NATITIA Hll
(@HllNatitia) reported
@FitbitSupport what do I need to do to make my phone alert me when it’s time to move? It’s set to let me know but clearly it’s not working.
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Michael Sulu
(@michaelsulu) reported
@FitbitSupport my mother, has had her replacement Fitbit for around 6 months after the first broke. Now this one has broken and you appear to be refusing to fix or replace it? Can you explain why? If the device isn’t fit for purpose she shouldn’t have to buy a new one!
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Myra🦢
(@MyrandaWilson2) reported
@fitbit @FitbitSupport I bought my Fitbit at Costco & I haven’t been able to use it because when I do I end up with an itchy burn mark that lasts for weeks. How do I fix this? I need my Fitbit because of my health conditions....
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Kory Chang
(@kory_chang) reported
@abskhonghun @FitbitSupport I’ll help!! What’s wrong jowaaaaaaaaa
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janet hawkins
(@janhawk71) reported
@FitbitSupport please help with charge 2 that wont sync. Tried everything to fix but now wont even pair
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Hannah
(@aka_hannah) reported
@FitbitSupport It definitely wasn't a syncing issue, and went back to normal pretty quickly. Probably j another weird quirk, I've gotten used to them.
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dylan todd
(@dylantodd97) reported
.@fitbit feel like pure **** just want my Get In Your Zone (Diamond) badge 😭
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kat - sometimes Offline
(@KatieWoof98) reported
@FitbitSupport hi I have a family member who has a problem with their device and they dont have a Twitter account, is there any other way to contact?
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Kevin McDonald
(@ScottishKev) reported
@FitbitSupport hi I have a sense ui and I am having trouble with the battery. It lasts significantly less than advertised and every time I try to charge it says 'slowly charging' what is the criteria for a normal/fast charge
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Kevin McDonald
(@ScottishKev) reported
@FitbitSupport This doesn't help, already read this. What is the specific criteria to stop the watch charging slowly? I've tried different laptops and power points.
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Marco
(@Marco45721817) reported
@FitbitSupport inspire 2 broken, no fix. How do I get a new one? PS: I live in South Africa. To say I’m disappointed is an understatement, my inspire 1 was great in comparison, even erroneous heart rates included.
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Pradeepan
(@Pradeep67471683) reported
@FitbitSupport My activity from 3rd December to 16th December is not showing up on my Fitbit app. I have tried linking my Fitbit to my app few times but it hasn’t rectified the problem. Any solutions to retrieve the data during the missing period?
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Monarda B. Allen
(@MonardaB) reported
@FitbitSupport Can't seem to get in touch by phone. Had trouble with brand new Inspire2 giving me 7K extra steps. After 3 phone sessions w/you on consecutive days, was told to return it with the charger. I must have sent the wrong charger, because just found right one. How to send? Reuse label?
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K
(@adayinthebay850) reported
from
Panama City, Florida
@FitbitSupport I have been waiting for weeks on an email or call back to get this trash versa 3 fixed. What is up?
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Monarda B. Allen
(@MonardaB) reported
@FitbitSupport When I sent back my fitbit II inadvertently sent the wrong charger along with it. I just found the right one and would like to send it. How can "chat" help me with that? Can you issue me a new label?
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Karen Weir
(@KWeir4) reported
@FitbitSupport This used to work fine but last 3 days no data. I am sleeping enough and all other stats coming through. Suggestions to fix?
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gramteri@hotmail.com
(@gramterihotmai1) reported
@FitbitSupport why can’t I get my inspire 2 to give information on sleep. Instructions needed. Set time for bed and wake up. Not tracking. HELP
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bernadette tilford
(@Bepractical2) reported
@FitbitSupport It takes weeks to get someone to respond for help. I’m planning to ditch the fitbit for a supportable Apple device. I wish fitbit had better responses. My first fitbit just worked so much better than what’s available now.
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PedroFernandezPhoto
(@peterpanda1970) reported
@FitbitSupport By the way, this happened after the app suggested me to install some sp02 app on the watch. The battery was full from yesterday and the thing just shut itself off. My problem us that I’m not at home until Saturday so I can’t use my charger
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Adiyekowe
(@Adiyekoweakati) reported
@FitbitSupport my fitbit versa lite is not syncing and the time is wrong. I've restarted the device and still not working
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Rakesh Mishra
(@RakeshMishra14) reported
@FitbitSupport hi Rakesh Mishra from India I have furniture versa and left button of watch not working and also tracker not working properly