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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Clarke
(@robwhclarke) reported
@FitbitSupport wont be using fitbit again after this refund process for ionic, no help on phone or chats. I now have a disabled watch and no compensation
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IseultC
(@c_iseult) reported
@FitbitSupport chat service not working and trying to order a replacement for defective product?
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Shiv
(@shvd_t) reported
@FitbitSupport Seems your refund process is broken. The agents were incapable to provide an update after several follow-ups! Pls escalate.
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.
(@Kronicccc) reported
@DarrenMaunu @fitbit I had a different kind that failed after 4 months of continual use but since its past the year warranty too bad. Its clearly a design flaw, ridiculous.
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ΩMEGA.
(@Neca_3) reported
@FitbitSupport on going issue, it's 1030am I woke up at 700am, went to the gym, did some weight training and 15 min walk on the treadmill. My Fitbit states I've climbed 38 floors. Does my versa 3 detect an incline on the treadmill?
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.
(@Kronicccc) reported
@FitbitSupport hey my fitbit charge 4 peice completely snapped off while i was sleeping, its just over a year old and I havent used it much, can I get a replacement? Ive read this is a common problem with this model
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.
(@Kronicccc) reported
@shayliii @fitbit Yup, their warranty is crap. Buy from a different company. Mine broke after 4 months of continual use, but past the warranty so too bad. Its clearly a design flaw and has happened to tons of people, for the cost of the watch thats unnacceptable for such a large company.
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Nishchal Upadri
(@nupadri) reported
@FitbitSupport Nothing has helped. I have done all that I could have. Please help.
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Nigel Simpson 🔴⚪🔴 💙
(@S1mpson) reported
@FitbitSupport hi i have a charge 5 and have not any trouble until the last couple of weeks , now when im running i keep getting a message saying something like GPS unavailable. It does it most times now, is there a solution to rectify this please ?
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Jacob J Coker
(@jacobcoker) reported
@fitbit I will… But I have 10 times. It’s a lost cause with you people. Send me my broken watch back!
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Janette Silleck
(@nettegoeddie) reported
@FitbitSupport My four-day old Versa 3 didn’t sync all my data last night. I’ve uninstalled and reinstalled both the Versa 3 and the app. Please help.
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Mrs C
(@MrsClark1889) reported
@FitbitSupport I have a Fitbit sense and neither the breathing rate or heart rate variability health metrics work. I have tried the solutions on Fitbit community but no luck. Also it regularly loses Bluetooth connection. Please help.
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c
(@dduurrgg) reported
Oop my tweets were protected when I sent this but now I’m public, pls help @FitbitSupport 😩
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Meg
(@RamblingMoth) reported
@FitbitSupport I can't send a screenshot of what doesnt exist... You can't assist further. You don't have simple, readable, watch faces. That's it. That's the issue. Make accessible faces with readable numbers in one line without clutter. That's how you fix it.
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Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport Help. I got my Replacement versa to yesterday August 27. However it is not showing me the active zone minutes icon only way active minutes icon how can I get the active zone minutes icon on my device?
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Monica Lara
(@monikalaraarias) reported
@fitbit 3 months ago I bought a sense and it is not working. can replace ?
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Bobbe Innes
(@BobbeInnes) reported
@fitbit Please help get a resolution to my Fitbit Sense continual problem. Struggling for months to get it corrected.
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Axs Reddy
(@ReddyAxs) reported
@Google @fitbit No no no google may be get your forget password **** figured out. Can’t do #software don’t go #hardware
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B
(@shortbumble22) reported
from
Bettendorf, Iowa
Premium content with no issue. What am I doing wrong? @FitbitSupport
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Paul Knott
(@PaulEspana15) reported
@fitbit @FitbitSupport - Time rolls on, no support, no answers, no feedback, how bad do you have to be to announce that the IONIC is a danger to you and then ignore people waiting for a refund?
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.
(@Kronicccc) reported
@fitbit Why do all your devices break after the 1 year warranty is up? I’m tired of large companies taking advantage of us. Theres thousands of reviews online of this happening to people, me included. Fix your product, the clips on the wristbands holding it together are defective
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TGG303 Jacqthew
(@Thegoodbyegirl1) reported
@FitbitSupport Updated my OS to android 13, pixel 4a, now my charge 4 has stopped being connected via Bluetooth, rebooted C4 & phone & nothing happening :( is there an issue???
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.
(@Kronicccc) reported
@jacobcoker @fitbit They have terrible customer service and their products always break right after warranty is over based on my research after what happened to mine. I’d honestly just buy with a different company.
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Ariana Pollack
(@arianapollack) reported
@FitbitSupport I sent my fit bit back to you on August 15th. It was received the 22nd. I STILL do not have an update and EVERY CSR tells me something different. I just want my NEW device. Can SOMEONE help!?
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BrendaCrawford
(@bcrawfo299) reported
@fitbit please send me a new Fitbit or my money back. This has been going on for a month now and no help from Fitbit support!!!!!!
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pranav dedhia
(@Datisprima) reported
@FitbitSupport @fitbit Horrible customer service case 46587850- watch under warranty broke down in less than a year , replacement sent which also breaks down in few months - and now they say the replacement is not under warranty. Appalling
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Ciaran Donnelly
(@DonnellyJCiaran) reported
@FitbitSupport I have a versa 3 and when driving short distances, I can see my watch counting steps while I am driving. It clearly has a problem. I have restarted many times, but to no avail. Please assist. The watch is no good, if it is not recording properly
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Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport my Fitbit versa two ent bad and it was returned 07/22. After waiting one month I got the replacement August 27. I am not able to get there active zone minute icon on the device please someone tell me what to do. All I am seeing is the active minute icon.
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Kristin Karnitz
(@KristinKarnitz) reported
Friends, looking for recommendations for a fitness tracker. @fitbit Versa 2 is garbage. I literally just watched it remove steps from my count. @FitbitSupport opened a ticket for me weeks ago. I’ve followed up several times and have gotten nowhere. So frustrated with #Fitbit 😡
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Dinesh Singh Rathore
(@Saheb17) reported
@fitbit Now Fitbit people are just hiding faces not even reverting on messages and on twitter....first day came very aggressive that yes we will short out your issue ...now hiding faces ...don't ever buy Fitbit products