Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (40%)
• App Crashing (20%)
• Device Failure (16%)
• Online Features (8%)
• Sign in (8%)
• Website Down (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	12 days ago
Dillenburg	Errors	12 days ago
Paris	Website Down	23 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mv (@lord_of_own) reported 6 minutes ago

  @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

• 
  Khoa Huynh (@Khoa_Huynh) reported 15 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  Kelli Bachman (@kabachman) reported 17 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  Rico McCoy (@_CoachMcCoy_) reported 22 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  S Selser (@SSelser) reported 23 minutes ago

  @FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 27 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Bessents Mean Right Hook (@BessentsFist) reported 28 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  sb (@redlionny) reported 29 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  Beccybecster (@beccybecster) reported 33 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Beccybecster (@beccybecster) reported 34 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  michelle ormsby (@michelleormsby) reported 35 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  Potkin Azarmehr (@potkazar) reported 37 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 38 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  ও ღ (@Zoe24354074) reported 40 minutes ago

  @FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)

• 
  John Rooney (@John_Rooney) reported 43 minutes ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  Mikko Tuomela (@mikkotuomela) reported 44 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Jessica Young (@Jessicayoung_99) reported 46 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  John Rooney (@John_Rooney) reported 46 minutes ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  Danielle Gillieron (@DanielleGillie5) reported 51 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 52 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Eneleak🍷 (@kaeleneak) reported 53 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Charlie Fenton (@CharlieFenton2) reported 54 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Eneleak🍷 (@kaeleneak) reported 55 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Larry (@_TraderLarry) reported 56 minutes ago

  My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.

• 
  Heidi McLoughlin (@heidimc2) reported 56 minutes ago

  @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it

• 
  Danielle Hartley (@DanielleeH23) reported 58 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Claudia (@claudiainbombay) reported 59 minutes ago

  @dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 1 hour ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  POPs line (@Queen_PaulineD) reported 1 hour ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 1 hour ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed