Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (26%)
- Device Failure (20%)
- Online Features (11%)
- Sign in (9%)
- Website Down (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 2 days ago |
 Gilbert
|
Online Features | 3 days ago |
 Reutlingen
|
App Crashing | 3 days ago |
|
Bangor
|
Device Failure | 3 days ago |
|
Charlotte
|
Errors | 5 days ago |
|
Tucson
|
Errors | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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Air Friar Tuck โ ๐โญ (@GeeNifty) reported@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
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Jason Gaylord (@jgaylord) reportedTech companies like @Google and @Fitbit still have the same problem with navigating COPPA and allowing kids to have access to devices. As a result, parents have to opt to lying about ages or not using the devices. Guess which they choose? #coppa #smartdevice
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๐บ๐ธBEARDO๐บ๐ธ (@Ranchwater12) reported@FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!
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pissdrinker (@pissdrinker7886) reported@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
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Stacy NYC (@Hustlediva1) reported@Katebrennan76 @FitbitSupport Just looking to collect our personal info. Iโm not biting. This is an app issue not a user issue
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Sara (@Plant1Sara) reported@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?
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Grumpy (@aGrumpyGitt) reported@FitbitSupport My sleep score has been consistently dropping the last few days. 77, 76, 74, 69 and today 68. Looking at the statistics I cannot understand why this is dropping. It would help you gave a brief explanation e.g. less deep sleep or more light sleep or not enough rem๐คซ
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aztecab (@aztecabhuijing) reported@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
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Samarth (@beardedpunjabi) reported@FitbitSupport I am unable to find a single Support center or contact detail for Fitbit, my versa 4 is not working from past 2 months and I got it just a year back, Really pissed with the support and service you guys are providing
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pissdrinker (@pissdrinker7886) reportedLife is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
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Part-Time Analyst (@PT_Analyst) reportedDear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesnโt involve deleting 100 records each day
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport Can you fix this please? Itโs been 2 days.
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Ram Vyas (@vyas_ram) reported@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards
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Brad Newman (@bradmnewman) reported@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
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Sanjay D (@sanjayk0303) reported@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
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Charlotte (@CharlotteG333) reported@FitbitSupport Iโve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!
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๐ธ๐ ๐๐ ๐๐๐ โ๐ ๐๐ ๐๐จ๐ค๐ป๐ (@AJ_OnTheRoad) reported@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
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Ankit Srivastava (@ankit_0202) reported@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport Iโm having same problem with my charge 6. Unresponsive, troubleshooting tips donโt work. Iโll put it on the charger and itโll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! Itโs become unreliable and useless.
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Grumpy (@aGrumpyGitt) reported@FitbitSupport why is my exercise not showing in my @loseit app ๐คซ Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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Eneleak๐ท (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isnโt working properly and Iโve tried to change it on the app but thatโs not working either. Whatโs going on?
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Just Plain Don't (@usernamehonest) reported@pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.
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๐ ๐ท๐ด๐ฝ๐ฐ the Diva ~ aviD eht anehS ๐๐พ๐ค (@leqtepie) reported@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I donโt my login details since you moved to Google login. I can tell you everything else. Please help.
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Rin (@orbitael) reported@FitbitSupport Inspire 3 hasnโt been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now canโt connect to Bluetooth Turning Bluetooth off & on didnโt work Nor did turning off & on my device Find my phone also not working
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Selim Oz (@selim_oz) reported@FitbitSupport Iโd love to know but my Sense 2 turned into a brick after I installed the update. Tech support said out of warranty and they didnโt even bother to understand why the update killed my watch. Terrible customer service and terrible product! I hope you guys canโt sleep yourselves!