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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Barbara Allsopp
(@BarbaraAllsopp) reported
@fitbit Huge amounts of people are having problems with their earlier Versas at the moment after a so called update tried all the suggested fixes and nothing works we are all left with watches not working not sure I’d buy another after this
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TyTyMom
(@TeamWalk88) reported
I contacted @fitbit again for, I lost track of how many times, and a supervisor changed my email address thinking that might help to get my reimbursement after almost 6 months, for their defective watch! NOPE!
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Islam Mohamed
(@islammohamed_1) reported
@Google @madebygoogle @fitbit I think these are the worst wearable designs in the world
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kristin HR
(@kristinHR1) reported
@FitbitSupport Hi, I have a problem with the water lock. How do I unlock it after swimming? It does not work to touch the screen twice.
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Sanjiv 🇮🇳
(@Sanjiv40551468) reported
from
Bengaluru, State of Karnataka
@xdadevelopers your review of @fitbit Sense 2 Inspire 3 and Versa 4 is Garbage 5? These reviews are all about quid pro quo which your gullible readers don’t know. Fitbit products are TRASH @google knows it.
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Abhishek Kandoi
(@heykandoi) reported
@fitbit i didn't say my band was defective. the design itself is bad. do you understand?
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Neelesh Tripathi
(@neelesht76) reported
@FitbitSupport Worst Technical support. After chatting all day they offer you a coupon to buy a new watch. Never buy @fitbit watch Save your money and run..
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Dinesh Singh Rathore
(@Saheb17) reported
@fitbit It's ok ...do help if you can ...
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Solar Hegemon WiLL
(@SiLLYhegemon47) reported
@FitbitSupport Yeah my atm has the symbol but when I use it I get an error message. Says “does not support this form of contactless payment”
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Vicki R
(@vrr24) reported
So my fitbit suddenly stopped working, @FitbitSupport investigated and kindly offered a discount on a new device. Ok I'd have rather they fix it but that's better then nothing, Oh well actually it is nothing - the discount is the same as the current offer so I have nothing.
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ani
(@ANIDEEP_BITAN) reported
@fitbit But how do i resolve this issue??
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BVR
(@balijepalli_rao) reported
@FitbitSupport Straps were broken, when I have received them. I requested for a replacement, even after receiving replacement they were not in a good shape.
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Sanjiv 🇮🇳
(@Sanjiv40551468) reported
from
Bengaluru, State of Karnataka
Hi @notebookcheck your @fitbit product review is all about quid pro quo? Otherwise I know Fitbit is trash and @google knows
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Sharleen Labonté
(@Sharbean1988) reported
@FitbitSupport at the end of my tether with your so called online support. Been cut off 3 times, done all the troubleshooting and watch still not working. Can someone come back to me with an actual fix or let me know how to change the watch for one that works?
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angeliccurls
(@rmbraziel) reported
@hoopzdadd @FitbitSupport @Cryptochilly Having the same issue since March still nothing!!
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Mike
(@Hotdiggitidog) reported
@FitbitSupport Can you help me. My Fitbit was recalled as a possible fire hazard when charging. I registered for a refund. I have been waiting more than 6 weeks. I was told it would be deposited in my PayPal account. It has not shown up. Thanks
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angeliccurls
(@rmbraziel) reported
@FitbitSupport issue with your recall process. Have not received the money you giving for the return of my ionic. Started the process in March and here it is August. I have received confirmation email you received my return watch. But Nothing else!
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Blake Panter
(@Blake_Panter) reported
@fitbit Are you having trouble with the website? I can’t login to preorder
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Neelesh Tripathi
(@neelesht76) reported
@FitbitSupport Worst Technical support. After chatting all day that offer you a coupon to buy a new watch. Never buy fitbit.. Save your money.
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Abhishek Kandoi
(@heykandoi) reported
hey @fitbit the default band you ship with charge 5 suck. they press on my hand and are an example of bad industrial design.
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ani
(@ANIDEEP_BITAN) reported
Its a bad decision to have a @fitbit in india, no proper customer support, no repair centre. Any issues you face, the only option is to throw it off.
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Dinesh Singh Rathore
(@Saheb17) reported
@fitbit Do help in resolving issue...of my watch which I brought by hard earned money
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Beccab06
(@beccablynn88) reported
@fitbit so after waiting for 6 months for the firmware to fix the battery, then syncing issue I now have a fitness tracker that doesn't count calories with no fix from tech support. At what point can get a working watch?
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Dinesh Singh Rathore
(@Saheb17) reported
@fitbit @narendramodi @DrSJaishankar Sir pls help as this Chinese company is not responding in their own mail...they have sent faulty watches twice ..these companies are playing with our money sir ..pls help
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Sangavi Selvaraj
(@sangaviselvara4) reported
@FitbitSupport My uncle's smart watch FITBIT VERSA SPECIAL EDITION is having charging problem purchased online. The 100% charged watch battery is draining out with in 4 to 6 hours time. Please provide a phone number of service centre/ address to seek assistance.
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jim
(@svttruck321) reported
@FitbitSupport who do I speak to about a broken Fitbit youth ?
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Sanjiv 🇮🇳
(@Sanjiv40551468) reported
from
Bengaluru, State of Karnataka
Hi @gsmarena_com your @fitbit Sense2 Versa4 and Inspire3 review is Garbage5. Your readers take you seriously and don’t know reviews are all about quid pro quo? Otherwise Fitbit products suck and are trash.
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Sanjiv 🇮🇳
(@Sanjiv40551468) reported
from
Bengaluru, State of Karnataka
@NeowinFeed promoting @fitbit through reviews is promoting trash amd your readers deserve better?
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Amy Hinton
(@hinton_amy) reported
@FitbitSupport I know from your community area that I am not alone on the Charge 4 issue where the update basically bricked the tracker and it's not usable. Also the 35% discount to buy a new tracker is taken off the list price, not the sale price, so it's not that big of a deal.
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సూరజ్ రెడ్డి 🇮🇳
(@ksurajk) reported
@FitbitSupport @FitbitIN My Fitbit Sense purchased on 8th June has stopped charging Automatically. I tried many options but issue is not getting resolved. How to get it repaired/ rrplaced Order ID# 405-3801613-8204343