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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Candy Nyangoya
(@CandyNyangoya) reported
@fabiordasilva @fitbit Makes 2 of us, worst products ever 🚮🚮is where they belong.
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Lori Hunter
(@lorabell06) reported
from
Windsor, Ontario
@FitbitSupport HI! Waiting for a email,from support with some steps I have to follow before calling them back, about my heart rate monitor not working on my watch. How long should I be waiting for this email? It's been a couple hours Thank you
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Mark #MUFC
(@fbpe_mark) reported
@AJShafquat @fitbit I just noticed mine was starting to do this too, software issue?
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Rajarshi Goswami
(@npmrunstart) reported
@FitbitSupport Can you please help me get a fitbit sense replacement charger urgently. Device dead since yesterday. Tried a diy fix, didn't work. DM'd you the details.
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MANI KANT MANU
(@jodilkarewokaro) reported
@FitbitSupport hey I am in trouble with fit bit versa lite "data not cleared sync and try again"
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Teresa C {Wear A DAM Mask} 💙🇺🇸 Get Vaccinated
(@tcoleman1210) reported
@fitbit and @FitbitSupport has the worst products and customer service EVER!!!!
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Vas
(@VasVadum) reported
@fitbit appears to like to hide posts on their forums. Moderators keep deleting half my posts on their forums, including comments to other people's things, where I say I dislike a feature or find a feature troublesome. This is a very bad look for the company.
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Jeffilia
(@Jeffilia) reported
Hi @FitbitSupport ! My Fitbit Charge 4 doesn't work anymore. I tried to reset it as it's said on your website. However, even if it vibrates and I can see the smile, nothing happens after. Still off... Can you help me please ? Thanks a lot !
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Lucas van Staden
(@ProxiBlue) reported
@FitbitSupport I get the voting system. Just saying that flas was depricated mainly due to security vulnerabilities. It is rather poor from a vendor such as fitbit to use community interest as a measure to implement security improvements. Just saying.
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Drew
(@BlackLabzInc) reported
@RichBreaks @fitbit Yeah that's my bad. The Lions have actually covered the spread the last two games for me now though, so anything is possible I guess!
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ADRIANDIBRANGO
(@adriandibrango) reported
FitBit... When It Comes To Fitness, We Get Down To Bitness. idk just throwing it out there @fitbit @FitbitSupport @FitbitDev
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Tanya
(@tancam1983) reported
@FitbitSupport please can someone carry on my conversation in your inbox?? I’m having issues with my Fitbit and told you now can’t help!
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Aarish Shah
(@adsinuk) reported
17. I'm an early adopter. I don't have a problem using janky tech because,,, why not? I bought a pebble on @Kickstarter, I had a @fitbit, then a @Xiaomi #miband, I was tracking steps, would download the latest calorie counter / food diary and churn quickly.
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Cooper
(@Coopersmom05) reported
@5le @fitbit My battery is crap on Charge 5. I’m supposed to get 5 to 7 battery life. I’m getting about 16 or 17 hours. Customer service put me up to the next level of support 13 days ago. No one has contacted me. There is a problem with them, others are complaining.
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Wendy Stewart
(@woozystewart) reported
@FitbitSupport please help. Since yesterday my fitbit ionic has been stuck on the fitbit symbol. I've tried rebooting and everything but still isn't working. I think I've only had it over a year after my other one died 🙄 this is to much money to keep having to replace them. Help
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Candy Nyangoya
(@CandyNyangoya) reported
@OsirisKTJ @FitbitSupport Their product quality is horrible .. 3 Fitbits I have had i 1.5yrs and each just breaks down and dies 2 they have replaced and this 3rd one dies after 8 months they refuse to take responsibility for when it clearly is a pointer to their product quality.
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Jenny 💜
(@jenny__simone) reported
@fitbit is such garbage and i won’t ever purchase another. not even a year old and hasn’t been working.
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Taran Dhugga
(@TDhugga) reported
@fitbit Bull **** service@ fitbit 🖕🏻
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Addie Hume
(@AddieKHume) reported
@fitbit @FitbitSupport worst customer service. My Fitbit is stuck and no one can help so too bad. Oh but here's a discount code to get a new one but everything is on sale and code cannot be combined so it costs more to use the discount. Wow! 👎
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sture
(@semraturg) reported
@FitbitSupport both of my flex 2 gone dead today? Why is that? I need help!
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Anand Shetagar
(@AShetagar) reported
@fitbit @FitbitSupport worst customer service, don’t use their devices
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A. J.
(@AJShafquat) reported
@FitbitSupport Ok, I'm waiting for resolving this issue of my #Fitbit
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Candy Nyangoya
(@CandyNyangoya) reported
@VasVadum @fitbit The quality of their products it bad. I havr had 3 gitbits in a span of 1.5 years. Am now determined to atleast post something about it everyday for the next so long, no retreat no surrender.
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SYoung
(@sweidleryoung) reported
My @fitbit Charge4 fell apart and the best they can do is 35% off the same flawed product. Many have this same issue, yet they don’t fix or replace. May need to switch to @Apple after this bad experience!
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Dan Granger
(@regnarg) reported
@FitbitSupport Placed an order one hour and eight minutes ago. I'm trying to change the watch color and the support person is saying I will have to return it since "it processed while I was trying to cancel it" Any way you can help?
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christine dube
(@christinedube14) reported
@FitbitSupport trying to get hold of someone to change order I placed but chat email and phone are not working
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Shruthi Ravindran
(@shroozer) reported
@fitbit @FitbitSupport @FitbitUK Why is my promo code not working? I have received two today from your help support team and neither work?!
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Michele
(@Michele67642974) reported
@FitbitSupport Thanks for the reply. I hope your team can resolve this issue soon so we don’t have to remove one tracker in order to add another
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daz mitchell
(@dazzaboy_1972) reported
@FitbitSupport hi can you please help. I can't sign into my fit bit it says your password was found on a data base. So go to change it I can't remember the original password
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Bex
(@okay_red) reported
@FitbitSupport I just got a brand new Charge HR. The display shows a full battery but will not turn on. I've let it charge all day and night and tried the reset thing holding down the button but it just flashes and shows an exclamation point on the battery.