Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (25%)
- Device Failure (21%)
- Online Features (11%)
- Sign in (7%)
- Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson
|
Errors | 2 hours ago |
 Frankfurt am Main
|
Errors | 13 hours ago |
|
Phoenix
|
Errors | 16 hours ago |
 Paris
|
Errors | 16 hours ago |
|
Altoona
|
Errors | 1 day ago |
|
Indianapolis
|
Device Failure | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ruthy Corbett (@Ruthycorbett) reported@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
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Michael Baine (@MichaelBaine) reported@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
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Dave Kettley (@dkettley) reported@FitbitSupport The face plate on my Versa 4 has fallen off. I keep my fitbit dry, don't allow fat or oil to get on it, wipe it down daily when I take it off to shower. The first two both died the second the warranty died.
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Justin (@crossbosox) reported@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
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samantha ๐ค (@samanthamuskett) reported@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, itโs still doing it. Guessing a bug theyโll release a fix for soon โฆhopefully
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Mat (@mirko_atlas) reported@FitbitSupport Fitbit 4.58 issue
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Dennis Lokey (@DennisLokey) reported@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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Dale Kristina Valiukas (@dkvaliukas) reported@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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Jason Gaylord (@jgaylord) reportedTech companies like @Google and @Fitbit still have the same problem with navigating COPPA and allowing kids to have access to devices. As a result, parents have to opt to lying about ages or not using the devices. Guess which they choose? #coppa #smartdevice
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Rich Balgowan (@RichBalgowan) reported@fitbit please fix your app !!
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Jessica Young (@Jessicayoung_99) reported@yonenchi @FitbitSupport having the disappearing logged food glitch isnโt going to be fixed for 7 days? That is absolutely asinine and unacceptable. Having one of the most important app features down for a whole week is inexcusable.
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John Rooney (@John_Rooney) reported@FitbitSupport my Charge 6 wonโt synch. I tried disconnecting it from the app and now it wonโt reconnect. Help!
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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palindrome(NIT) ๐ซ๐ณ (@kumardprince1) reported@fitbit @FitbitSupport @GoogleFitBit In Hyderabad (or anywhere in India), how to fix a broken glass of a Fitbit watch? (I am interested in Versa 3)
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Joe Capobianco (@Joe_Capobianco) reported@tdbnz123 @fitbit I have same issue and on watch my steps are added to yesterdays but wonโt connect to Bluetooth or app so says 0 steps
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Sara (@Plant1Sara) reported@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
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Timothy Columbus SR (@TimCoSrColumbus) reported@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. Iโve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.
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John Rooney (@John_Rooney) reported@FitbitSupport my Charge 6 wonโt synch. I tried disconnecting it from the app and now it wonโt reconnect. Help!
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Part-Time Analyst (@PT_Analyst) reportedDear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesnโt involve deleting 100 records each day
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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pissdrinker (@pissdrinker7886) reportedLife is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport Iโm having same problem with my charge 6. Unresponsive, troubleshooting tips donโt work. Iโll put it on the charger and itโll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! Itโs become unreliable and useless.
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TheCynic (@Harryh999) reported@fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon ยฃ19.95, much more impressive than my fit bit
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Susan (@susanelizabet28) reportedApparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.
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DeinGesicht ๐ณ (@Cavalcadewhimsy) reported@FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Kerry Patricia (@Kerry_Patricia) reportedKinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport