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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 33% Errors (33%)
  • 24% Online Features (24%)
  • 24% App Crashing (24%)
  • 10% Website Down (10%)
  • 5% Sign in (5%)
  • 5% Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Wolfsburg Errors 13 days ago
Oldenburg Sign in 14 days ago
Hamburg App Crashing 14 days ago
Vincennes Errors 14 days ago
Mainz Errors 14 days ago
Le Mont-sur-Lausanne App Crashing 14 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Dave25480117468
    Constable Jones (@Dave25480117468) reported

    @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

  • DanielleGillie5
    Danielle Gillieron (@DanielleGillie5) reported

    @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

  • SSelser
    S Selser (@SSelser) reported

    @FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.

  • Plant1Sara
    Sara (@Plant1Sara) reported

    @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

  • SoCalLakerGirl
    ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported

    @FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches

  • forbesygordi
    GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported

    @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

  • kabachman
    Kelli Bachman (@kabachman) reported

    So @FitbitSupport won't help me with ANYTHING.....neat

  • Grumpysworld1
    Simon Atherfold (@Grumpysworld1) reported

    @FitbitSupport It won't let me send a private message. I just want some help please?

  • lord_of_own
    mv (@lord_of_own) reported

    @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

  • rekh01
    Rǝkha (@rekh01) reported

    Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

  • mikkotuomela
    Mikko Tuomela (@mikkotuomela) reported

    @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

  • Dave25480117468
    Constable Jones (@Dave25480117468) reported

    @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

  • potkazar
    Potkin Azarmehr (@potkazar) reported

    @FitbitSupport I can not emphasize enough how **** your support is

  • michelleormsby
    michelle ormsby (@michelleormsby) reported

    @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

  • JC5412154088
    JC5412 (@JC5412154088) reported

    @FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye

  • NGridEconDev
    Joseph Russo (@NGridEconDev) reported

    Okay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport

  • Tala_NoExcuses
    ⚔️Tala Smith⚔️ (@Tala_NoExcuses) reported

    @FitbitSupport I’m not paying for Fitbit premium to have Google garbage. Thanks so much for selling out. It looks like utter trash now. I will probably be canceling my paid subscription.

  • PeakerNation
    Texas Peaker 💪 (@PeakerNation) reported

    @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

  • redlionny
    sb (@redlionny) reported

    @edwoodplan9 @FitbitSupport I have the same issue

  • barn_burn
    Sharing King (@barn_burn) reported

    @FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?

  • avasi01
    A.K.D. (@avasi01) reported

    Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

  • michelleormsby
    michelle ormsby (@michelleormsby) reported

    @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

  • _CoachMcCoy_
    Rico McCoy (@_CoachMcCoy_) reported

    @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

  • kcsizzle
    Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported

    @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

  • MichaelBaine
    Michael Baine (@MichaelBaine) reported

    @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

  • RunningAmick
    Matthew Amick (@RunningAmick) reported

    @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

  • Liberal2Core
    Proud Liberal NJ Momma 💙 (@Liberal2Core) reported

    @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?