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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (10%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nicholas Adam
(@schneider573) reported
@FitbitSupport @fitbit I will be canceling my premium services and sending my versa 3 back unopened. Your customer support team is terrible! I won't be your customer ever again. Good bye forever
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Sriram Naidu
(@kanthriguy) reported
@flipkartsupport I don’t know how many more days should I’ve to face you people for my order but it’s my fault to believe you again and again @FitbitIN @FitbitSupport they won’t respond and you people won’t help such stupid stuff I’ve to face
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sara. mclaughlin
(@sara_bell88) reported
@FitbitSupport Is this also affecting setting up a fitbit? Because my versa 3 got removed from my account by a well meaning person trying to help me with the syncing problem and now I can't get it to reconnect...
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Amy Whitlock
(@mentalmom76) reported
@Vee_Burgess @FitbitSupport I'm having the same, exact problem! I send @FitbitSupport a message asking if they are going to fix it. I can see they've read the message...[crickets]. I think I'll be returning this and getting a different brand fitness tracker!
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Bas
(@Bas29735560) reported
@FitbitSupport charge 3 has a black screen. Its fullly charged. I did the update still nothing. I plugged into the computer fitbit vibrates but still a black screen. Also tried to change the clock face that didnt fix it either. Not sure whatelese to try so I can see the screen
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RKV
(@rahulvithani) reported
@FitbitSupport 2nd fitbit versa in about 2 years that failed exactly one month after warranty expiry. First one had malfunctioning HR monitor. The second one now is not discoverable by bluetooth and hence is a useless device now. Very bad quality of products.
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Sara Cohen
(@SaraC819) reported
@fitbit Instead of posting why not help ALL of your Android users who have not been able to sync their trackers for more than 2 days! Just wondering when. This "Fix" that Kate from fitbit spoke about will be out for us? Some help would be appreciated
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Lt Col Mark Benson ACF
(@Mrb6264) reported
@KeithGr11396417 @FitbitSupport Exactly the same issue. Tried the help line this morning. Not much help, only purchased the device on Monday! Far from impressed, now waiting for an e mail response.
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Ian
(@Ianto693) reported
@FitbitSupport I've been in conversation with you since Saturday and all I get is a holding message... Still waiting with a totally broken Versa2.
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DarrenL
(@Dalboydal) reported
@Dimitar52259503 @FitbitSupport I have the same issue and have tried everything to fix it but not luck. Please let me know if you solve it. Thanks
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BrendaDidn'tSeeJesus 🇪🇺
(@BrendaMadeItUp) reported
@FitbitSupport My charge 4 stopped connecting when the app updated 2 days ago, tried everything including unpairing now it won't pair up again and is running 10 minutes slow.
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Daniel
(@Daniel63506422) reported
@fitbit where is the watch I ordered & paid for back in November as a Christmas Present? Where is the phone call from a supervisor I was promised? Have been hung up on and made promises that I would receive it before Christmas. Terrible customer service.
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ŞØØŽ 🎧
(@Suziknott) reported
@FitbitSupport @FitbitUK could you please update me on this issue with my versa lite not pairing. I've tried everything again. Re installed etc shut down.. still won't pair. What am I to do. I need this sorting
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Jason Williams
(@jrock3x8) reported
@FitbitSupport Forgive me for not wanting to discuss this with you any longer. For years you’ve given me the same story. You’re sorry. You want to help. You even offer me discounts on new hardware. But you know what I just want what I paid for to work. Everyday. No questions asked. It doesn’t.
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Mandy Long
(@mandyjwu) reported
@FitbitSupport my Alta is not holding a charge after charging 100% how do I fix this issue?
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@JustJSK
(@JustJSK2) reported
@fitbit @FitbitSupport @Google my new fitbit4 will not sync with my phone. I have tried all of the advised solutions. Many complaints on the FB community. As well as the GPS issues, this is a joke of a product. Fix it please or refund my money. Shockingly bad......
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Eimear Fitzmaurice
(@TheMiseducation) reported
@FitbitSupport I have tried all of this. I move it, loosen it, tighten it, change arms etc etc. It's not working and incredibly frustrating. It's only when I'm completely stationary can it get a reading.
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stephen j davies
(@Sdavies1969) reported
@FitbitSupport No..done this so many times with the problem with my wife’s watch get same old rubbish “we are trying to sort it please be patient “
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Lt Col Mark Benson ACF
(@Mrb6264) reported
@FitbitSupport No issue with response time on the help line, the issue is the inability to give either explanation or a resolution.
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defero
(@Defero) reported
@FitbitSupport The virtual mission third part app I added to Fitbit to allow Fitbit to send steps to it supposedly at 2:00am on previous day steps (toronto Canada time) is instead sending steps at 7:00am on same day steps, missing all steps from previous day. Can you fix this from your end?
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AngieRCM🇮🇪
(@AngieRose54) reported
@Vee_Burgess @FitbitSupport Having the exact same problem, tried everything 😞
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just me
(@infopage2019) reported
@FitbitSupport Anybody else having massive problems with Fitbit versa three having to tap the screen vigourously battery running out overnight nightmare!!!
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raksha agarwal
(@CaRaksha) reported
@FitbitSupport I have been facing an issue with mobile notifications since the day I have purchased FITBIT Versa. It's been 4 months now but the notification triggers for few hours when I uninstall & reinstall app, again stops working. Have complained thru help too but luck.@FitbitSupport
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sai Krishna
(@saiKris23512199) reported
@FitbitSupport , I’ve purchased versa2 on jan 7 , 2021, which I’m trying to find a way to return as it is still in warranty period. But calls aren’t helping neither do the emails , please help
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Matthew Alex
(@MtthwChdwck) reported
@FitbitSupport hey fitbit team. Having troubles connecting a Versa 2 to our home WiFi, it's also paired with an IPhone 11 and fails to sync most days... any ideas? I've paired the Versa 2 with my samsung phone, still no connection to WiFi. Sync issue with IPhone 11 seems common.
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Gabbi Byrnes
(@GabbiByrnes) reported
@FitbitSupport @Chantal44786485 Too many complaints. There is no way you can keep up. Too many have already spent too many hours trying to fix an issue that is at your end. Maybe you should look into that so you are more helpful...
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AMoz
(@Andykmorris) reported
@fitbit Hi - I need to get an returns authorisation/label, but the website keeps sending me down rabbit holes. Can someone kindly assist?
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Ian_Leeds_UK
(@ian_Leeds_UK) reported
@FitbitSupport Stop telling people to try the syncing tips when you know it's your latest app update that is causing the issue.... We shouldn't have to mess about uninstalling/reinstalling and messing with bluetooth connections. Just sort the app out!
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Heppo
(@neilheppen) reported
@FitbitSupport Had syncing issues for around 10 days. None of suggestions work and clock now exactly 30 mins slow. What shall we do next?? If the latest update has caused problems please be honest and say what you're doing to fix it and likely timescale.
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samantha taylor
(@toothfairy81) reported
@FitbitSupport my fitbit watch display isn't working its partly black and unreadable is there anything that can be done to fix it??