Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• App Crashing (23%)
• Device Failure (17%)
• Online Features (10%)
• Sign in (10%)
• Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	3 days ago
Dillenburg	Errors	3 days ago
Paris	Website Down	14 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Martinez (@DMARTINEZ_85) reported 3 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Villanova Fan (@novafan1976) reported 3 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  Khoa Huynh (@Khoa_Huynh) reported 4 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  Danielle Hartley (@DanielleeH23) reported 5 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Mikko Tuomela (@mikkotuomela) reported 8 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Paul DeKraker (@DeKrakhead) reported 10 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Simon Atherfold (@Grumpysworld1) reported 12 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  temoc (@temaska_) reported 14 minutes ago

  @FitbitSupport this didn't help

• 
  David Martinez (@DMARTINEZ_85) reported 14 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Kurtis Stirling ⚡🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@Kurtis_NZ) reported 18 minutes ago

  @FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX

• 
  Jessica Young (@Jessicayoung_99) reported 20 minutes ago

  @FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.

• 
  John OConnor (@jeoconnor56) reported 21 minutes ago

  @fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.

• 
  Christine McDonald (@Clubby_R8) reported 25 minutes ago from Gold Coast, Queensland

  Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport

• 
  Aden (@anaden2023) reported 26 minutes ago

  @fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.

• 
  🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 31 minutes ago

  @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

• 
  pissdrinker (@pissdrinker7886) reported 36 minutes ago

  @FitbitSupport your app broke my iPad. How do I fix it

• 
  Lily Sydorenko (@LilySydorenko) reported 36 minutes ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Jason (@megabyte682) reported 40 minutes ago

  .@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.

• 
  Rakesh R (@rakeshmoorthy) reported 43 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Sandwichbagdad (@sandwichbagdad) reported 45 minutes ago

  @Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport

• 
  KaLea in TX (@TexasKaLea) reported 45 minutes ago

  @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

• 
  Helen McGrane (@bodhicat) reported 46 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Potkin Azarmehr (@potkazar) reported 48 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 49 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Eneleak🍷 (@kaeleneak) reported 51 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 51 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Kelli Bachman (@kabachman) reported 51 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Mark Pearce (@markyp46) reported 52 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Jessica Young (@Jessicayoung_99) reported 55 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 60 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old