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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (24%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Brown
(@Shellieb1) reported
@FitbitSupport Why no updates? Has the problem b.f been fixed yet? Horrible Customer service in Fitbits behalf for no updates. SHAME!
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Matthew Benfield
(@MatthewBenners) reported
Hi @FitbitSupport. I’ve just gone to check my steps on my watch and it has a black screen? I tried turning it on and plugging it in and nothing. Like it’s gone dead. Not sure if it’s linked to the serves but surely the watch would still work but the syncing would be the issue
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Gavin Lee Reed
(@GavinLeeReed1) reported
@FitbitSupport any closer to solving the issue I can't log in or pair my ionic
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport it would also be nice if you all would have updates as well about what your doing to fix the issues your customers are experiencing
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Paul B
(@PB10_Brady10) reported
@jackieshoes @FitbitSupport IT FRIED MY IONIC!!! And they take down my tweets when I mention it.
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Mr Montana
(@MattMontana87) reported
@FitbitSupport come on when's this going to be sorted...keeps going back up according to "is it down right now" site then back down again. Yet I still can't log in.
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💜 Lucia 💜
(@LuciaPotter123) reported
@jackieshoes @FitbitSupport Agree 100% I often have syncing issues I assumed that was the problem so installed app, Bluetooth to forget my versa 3 etc only to find out they've gone down! Terrible service could easily have put an alert on the app! BTW Fitbit not impressed with constant sync issues either!
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Neena Armitage
(@lilneenarose) reported
@FitbitSupport Been trying to figure out "my problem" for hours. Only to find this post. :( I went so far to uninstall the app and now it wont even let me reinstall.
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Lindsey Tomlinson
(@LMT4386) reported
@ShellyCall83 @FitbitSupport Yep, did the same thing. Just get an error.
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Mark Hamilton
(@MidtownRunner) reported
@FitbitSupport Be more proactive in alerting your customers in the future. Damn! A lot of time wasted trying to fix my connections
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Mrs Featherbottom
(@featherbooty) reported
@SarahEncrypted @FitbitSupport no arguments there. my comment is really only aimed at the ‘i’m throwing my fitbit away this sucks!!!’ because they’re down...which happens occasionally any time technology is involved. i think the big issue here is that fitbit has done almost nothing to update people.
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Lynsey
(@explorerdora4) reported
@FitbitSupport will the fitbit app sync to third party apps like strava once this bug/server issue is resolved? I have a run recorded today which is on my app but not updated to strava which it does immediately usually...
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mels
(@minimarsmel) reported
@dogs_r_e_a_m @FitbitSupport I think the problem is they don’t know how long it will take...
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Just Jenn
(@MrsGeminiStarz) reported
@mailorderninja @FitbitSupport This isn’t the first time. Go get an Apple Watch. This should have been a high priority issue resolved in less than 24 hours. It’s been longer than that. Took them a whole day to even acknowledge it was their issue.
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Daniel Flatt
(@mailorderninja) reported
@MrsGeminiStarz @FitbitSupport Personally I didn't start having an issue until this morning, and I can't log into the app at all.
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Paul McGuire
(@ScarboroughWx) reported
@FitbitSupport Will my ride upload when this issue is fixed of have I lost it now? 😬
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Bazzabee
(@Bazzabee4) reported
@FitbitSupport Come on Fit-Bit - This big problem as lasted ALL DAY to fix and this syncing problem as been going on for a year on and off. Looks like your whole system needs a big UPGRADE!!
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Funwithsharps
(@funwithsharps) reported
@mailorderninja @Abbie_thfc @FitbitSupport The rare times that it was working, I liked it. I got sick off all the uninstalling/resetting/rebooting after every update. Posting to the help forum didn’t get answers. Now my comments are deleted when they weren’t harsh or inappropriate. They don’t want the deletion comments up
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Natasha Carr
(@natashaMcarr) reported
@FitbitSupport I'm really disappointed Fitbit has so many technical issues. It's really getting to me now. I uninstalled the app and reinstalled it and now I can't even log back in. I'm BEYOND disappointed with this app! Put some money in the app and develop technology to fix these issues!
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🍀Shadira Anastatia Natasha Monsanto Williams🍀⚕
(@MsMonsanto) reported
@FitbitSupport @fitbit is the website down ?.
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Brian in Twinsburg
(@bsakes) reported
from
Twinsburg, Ohio
Due to the server issue, is it difficult to connect the watch faces? @FitbitSupport
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chesterghost
(@chesterghost) reported
@FitbitSupport what’s wrong with the app today ?! I’ve reinstalled it can’t set up the kids ace 2 as soon as you switch to kids view it crashes the app ! Also buggy and so slow . Help appreciated
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John
(@johnb76johnb) reported
@FitbitSupport Sent you a dm and still have not heard back from you. Still can't log in to the Fitbit app on my phone and I can't log in on the website. Keeps saying server error.
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Paul B
(@PB10_Brady10) reported
@FitbitSupport Your issue fried my Ionic and you take down my tweets when I mention it.
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Claire Pawley
(@cupcaketastic) reported
@FitbitSupport Is there an ETA to fix - a bit miffed to have taken delivery of my new Sense and now can’t use it as can’t set it up
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Chad H🇨🇦
(@blazer_85) reported
@MsDee73 @fitbit Their server is down. But I think it’s back up now.
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Just Jenn
(@MrsGeminiStarz) reported
@drguildo @adamwbb @FitbitSupport Exactly. There’s even a link to click on in the app when syncing fails that tells you it’s YOUR problem. If other tech company can add a banner to their page when experiencing issues so could Fitbit.
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Donaldtrumpismybitch
(@Donaldt91405081) reported
@FitbitSupport why don't you post your outage on your website so it isn't a freaking mystery. I just got a pop up in the app about the outage after dicking around with the Bluetooth pairing for 30 minutes. Your IT team and coders suck
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colin miller
(@dustyc09) reported
@FitbitSupport Poor, poor service
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ChrisCasa
(@ithinkyoustinks) reported
@FitbitSupport Can you tell me what's up with the app today? I am part of a work week challenge and everyone is having a hard time with the app. It isn't recognized by the phone, not syncing and not passing the messages through in the chat. Please help. Thanks.