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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lorenzo Cancellara
(@2016Lorenzo2016) reported
@FitbitSupport My Fitbit wasn't syncing so I removed it from the app, now when I go to re add it it says Fitbit servers are down for maintenance. I haven't seen this info anywhere online, can you help me?
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Geoffrey Gilbert
(@geoffgilbert1) reported
@FitbitSupport It's a bot response. There's nobody behind the response you were sending on dm. It is all bought so it is one way and it is down the wrong road.
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Melly Terui
(@MellyTerui) reported
@fitbit Terrible... Last update resulted in not receiving notifications.... And now @FitbitSupport ignores me. 5 months and counting
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Nuno
(@nonnus140) reported
Why @fitbit Sense is not a GOOD smartwatch 1 Spo2 just works on sleep mode, no live, 2 iOS integration no offer all features (message/call) 3 NFC just small list of banks, 4 bad connect w Google Assistance 5 heavy for sleep 6 fake temperature sensor 7 monthly paid subscription
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Tasha
(@tashabha) reported
@FitbitSupport I went on the help pages, tried everything. I can only view the middle 2 numbers of a 24hr time and a small section of the stats at the bottom- BUT only in complete darkness.
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Peggy KUDRICK
(@PKudrick) reported
@FitbitSupport can you help me figure out how to set my calorie goal on my iPhone 7 I have the Charge 4 Fitbit
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Vaxxed Masked (She/Her)😷🏳️⚧️🏳️🌈⚖❤🌊
(@Starswami) reported
@FitbitSupport turned GPS on Sense, battery lasts half a day since. Appears many have the problem online. I followed many directions. Called support 2x still can't turn off. Won't let me file a claim with insurance I PAID FOR. Fitbit service is beyond disappointing
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StillAngryDavy
(@StillDavy) reported
@tashabha @FitbitSupport I loved my Charge 3, I really did. 1st one lost lines after 2 months, replaced, 2nd went completely blank, replaced, 3rd lost lines worst than the 1st, Fitbit sent new unit again. The 4th lasted almost 2 years. Great watch, perfect size, poor quality.
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🌈shiftkicker
(@shiftkicker) reported
@FitbitSupport Hello, the auto tracker for exercise is not working. 2 days- and I've logged over 100 minutes of active minutes, but it's not registering as exercise despite it being just that.
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Tasha
(@tashabha) reported
@StillDavy @FitbitSupport Couple of lines of pixels went a month back and then it's been very quickly downhill. My warranty just ran out a couple of weeks ago! Awful, no updates to sort a common problem.
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Becks
(@StokieBecks) reported
@FitbitSupport fitbit versa lite says it needs an update. Constantly fails. Tried everything I can think of. Reset it, changed device to update it with. Device is fully charged and unusable as won't go past the fitbit logo screen. Can't access menu via fitbit. Is it beyond help?
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Edy Rafani
(@RafaniEdy) reported
@fitbit i had problem with my charge 3 cant vibrated again...how to make it work?
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RepuTrack™
(@RepuTrack) reported
@FitbitSupport I'm sending a DM regarding a synch issue with my fitbit.
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Travel With Ram
(@travel_ram) reported
@FitbitSupport My VERSA 2 has a Battery Problem. Even after fully charging the battery drains out within 12 hours of use. I have tried various recommendations available in the User groups but no luck. Please help in resolving.
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Cyber_Mobility_BYOD_Pro
(@CyberSecure_US) reported
@fitbit @FitbitSupport is likely the worst supported product ever. I have yet to have a FitBit last more than 5-6 months b4 a screen blows (and this is on me).. got a new Inspire to give them a 2nd chance & I am going on 1.5 months to resolve now after it broke after just 4 weeks
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Nuno
(@nonnus140) reported
Some things to @FitbitSupport try in next smartwarch realease or to fix on sense product
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aanchal jauhari
(@aanchaljauhari) reported
from
Noida, Uttar Pradesh
@FitbitSupport Zero help till now.
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Kajal Brahmkstri
(@kajalpkhatri) reported
@FitbitSupport @FitbitIN my fitbit stops working every 2 days even after charging it. kindly help
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bayonetta fans hq
(@lanaryuus) reported
@FitbitSupport @fitbit count your days... YOU PISSED ME OFFFFF I literally got this yesterday and its not working
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Zara B
(@zaranosaur) reported
spectacularly terrible that @fitbit has no capacity to update your profile to reflect pregnancy even to its got an otherwise good period tracker, & despite requests for this since at least 2018! Final straw for me, selling mine to get sth much cheaper & prettier
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Sanjiv 🇮🇳
(@Sanjiv40551468) reported
My @fitbit Versa battery used to last 5 days. Today battery life is now reduced to 6 hours on full charge. Besides this issue and stuck button smartwatch is as good as new. Since no after sales service no battery replacement forced obsolescence’ have to throw in dustbin @Google
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Kimberly Low
(@kimberzilla) reported
Yo @fitbit your inability to edit a workout duration is shockingly idiotic. Can't believe ppl have been complaining since at least 2018 & u've done nothing. I forgot to hit Finish Exercise & now I have spinned for 3 hours. Seriously pls fix this! #fitbit #charge4 #fitbitcharge4
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Folkestone Iron
(@folkestoneiron) reported
@FitbitSupport And now dropped 2 minutes already. Please help urgently
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pension-software
(@PensionSoftware) reported
@FitbitSupport please help me solve my issue with Fitbit, ongoing since mid September - I AM UNABLE TO USE MY FITBIT, since I changed mobile phone handsets.. Unable to download sign into my account - come on, do something good and get in touch with me...Case Ref: #42676121
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Dineen Listoe
(@dineenkyla) reported
The auto-destruct function kicked in on my Fitbit this week. Stays on while charging, dead when not. Forced restarting doesn’t help. Guess there’s no hope for it. Damn. @FitbitSupport
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Folkestone Iron
(@folkestoneiron) reported
@FitbitSupport Hi Sorted!!!! Manually restart (shutdown) on the watch worked. Now visible and repaired!!!!
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greywolf
(@TRTLgreywolf) reported
a bit disappointed in my new @fitbit Charge 5. of the 23 clock faces available, NONE of them are the 24-hour format. used the @FitbitSupport chat to ask for help, and NOBODY responded. very poor #customerservice
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Bhargava Akula
(@BSAKULA) reported
@FitbitSupport - I bought a #Fitbitcharge5 and received the package yesterday. Surprisingly even after full charge, it is coming for 24 hours. #badexperience #rechargeissues. Team, please help me.
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Geoffrey Gilbert
(@geoffgilbert1) reported
@FitbitSupport Complete conversation through DM is with bot. Just walking me through setup steps I've done over and over. More bullshit from @FitbitSupport and NO HELP!!!!!!!
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Denis Akhiyarov
(@denfromufa) reported
@FitbitSupport Not working - export halted at 83% and now I need to wait one day more