Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• App Crashing (23%)
• Device Failure (17%)
• Online Features (10%)
• Sign in (10%)
• Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	1 day ago
Dillenburg	Errors	1 day ago
Paris	Website Down	12 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  michelle ormsby (@michelleormsby) reported 3 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Simon Atherfold (@Grumpysworld1) reported 6 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 6 minutes ago

  @FitbitSupport Is there any help out there?

• 
  Lex (@TheLexTimes) reported 8 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  John Rooney (@John_Rooney) reported 8 minutes ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  Beccybecster (@beccybecster) reported 13 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Simon Atherfold (@Grumpysworld1) reported 14 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  Jason (@megabyte682) reported 14 minutes ago

  .@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.

• 
  Constable Jones (@Dave25480117468) reported 17 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Jessica Young (@Jessicayoung_99) reported 18 minutes ago

  @FitbitSupport Can you fix this please? It’s been 2 days.

• 
  Rico McCoy (@_CoachMcCoy_) reported 22 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Eneleak🍷 (@kaeleneak) reported 23 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 31 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Ken Baldwin (@kenno_the_kenno) reported 32 minutes ago

  @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

• 
  Ram Vyas (@vyas_ram) reported 34 minutes ago

  @FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards

• 
  ও ღ (@Zoe24354074) reported 34 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Victoria Gleeson (@LadyGus) reported 37 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  michelle ormsby (@michelleormsby) reported 38 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  Marty (@fishtale13) reported 42 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Danielle Hartley (@DanielleeH23) reported 42 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Timothy Columbus SR (@TimCoSrColumbus) reported 42 minutes ago

  @FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.

• 
  FINN JOAN (@Joan_techz) reported 43 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 45 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Danielle Hartley (@DanielleeH23) reported 46 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Michael Baine (@MichaelBaine) reported 47 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  Theresa McHenry (@theresamch) reported 47 minutes ago

  @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

• 
  Posing for Pink (@PosingforPink) reported 50 minutes ago

  @bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 50 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Harikrishna (@_harikrishna_) reported 55 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Kelli Bachman (@kabachman) reported 55 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit