Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (42%)
• App Crashing (21%)
• Device Failure (17%)
• Online Features (8%)
• Website Down (8%)
• Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	15 days ago
Dillenburg	Errors	15 days ago
Paris	Website Down	26 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  aztecab (@aztecabhuijing) reported 5 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Ruthy Corbett (@Ruthycorbett) reported 8 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  Posing for Pink (@PosingforPink) reported 16 minutes ago

  @bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.

• 
  Seebee (@SeebeeNarra) reported 16 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 17 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported 20 minutes ago

  @rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show

• 
  Paul DeKraker (@DeKrakhead) reported 20 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Kelli Bachman (@kabachman) reported 20 minutes ago

  Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!

• 
  Robert Tarbuck (@bobbybrum) reported 22 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  @MikeBeach (@mike123qwe) reported 23 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Bessents Mean Right Hook (@BessentsFist) reported 24 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 25 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  jiminiowa (@jimmyd108) reported 30 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Lex (@TheLexTimes) reported 31 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  Dennis Lokey (@DennisLokey) reported 31 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 33 minutes ago

  @FitbitSupport Is there any help out there?

• 
  Texas Peaker 💪 (@PeakerNation) reported 34 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  Gregory T Buggy Sr (@irishman1952) reported 34 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Rǝkha (@rekh01) reported 36 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  Sheena Watts (@Sheena81) reported 38 minutes ago

  @googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport

• 
  J Silbert (@silby21) reported 38 minutes ago

  @FitbitSupport all my friends are gone! Is there a glitch?

• 
  MH (@Ms01251977) reported 40 minutes ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

• 
  See The Cinders Dance (@mckeg_r) reported 47 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 49 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  themainapp (@themainapp) reported 51 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  ⚔️Tala Smith⚔️ (@Tala_NoExcuses) reported 51 minutes ago

  @FitbitSupport I’m not paying for Fitbit premium to have Google garbage. Thanks so much for selling out. It looks like utter trash now. I will probably be canceling my paid subscription.

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 56 minutes ago

  @FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches

• 
  Jessica Young (@Jessicayoung_99) reported 57 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  S Selser (@SSelser) reported 59 minutes ago

  @FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.

• 
  Kelli Bachman (@kabachman) reported 60 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit