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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (19%)
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Online Features (15%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Starz123sm
(@SmStarz123) reported
@FitbitSupport I only received an email from your support team because I REACHED OUT TO THEM/YOU. If I hadn't, I wouldn't even know my case no. I reported my device as broken on Saturday, now it's Tuesday and I finally was told that your warehouse has to confirm my device is actually broken 1st
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Chet Lives
(@GGreenII) reported
@fitbit Oh, I’ve had this for a couple years. The pixels in the display are just dying. No fix other than to upgrade. Thanks though.
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Garv e Hind
(@desi_solanki) reported
@fitbit @fitbit Trust me, your CS team is really useless,they disconnected the call on my face, and TL was so rude and not able to understand the case even. I am totally frustrated and mentally harassed. Let me DM the details,no option available for DM. Pls, advise. @parkjames Plz help
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Tessie McGough
(@TessieRuns) reported
@FitbitSupport @fitbit @FitbitSupport is there anything you can do to help?
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Paul Moran
(@PaulMor36729103) reported
@FitbitSupport have problem with blank screen on model Fitbit 5. Have tried all remedies to no avail. Help .
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Mike Thom
(@mikethom070) reported
@fitbit is the biggest rip off since Bernie Madoff, and the pixel watch with its inadequate battery life is staggeringly bad , they should have made it clockwork it would have been more convenient.
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Paul Beales 👣
(@pacerdude_uk) reported
@FitbitSupport Why would I contact @Deezer? I don't have any problem with my Deezer account?
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Chris Rogan
(@chrisrogan) reported
Does anyone in the world know a @fitbit email address where you can actually get any help rather than the crap twitter support or crap chat in the app?
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Steve LaMotte
(@steve_lamotte) reported
Gave my wife and daughter @fitbit watches/trackers for Christmas. One month later, both are dead. One won’t charge and the other won’t connect to a phone. Garbage.
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SportsJunkie2749
(@sportsJunkie49) reported
@fitbit stay away from Fitbit devices, they stop working and customer service does nothing to resolve the issue but recommend buying a new device. @Apple has to offer better devices I’ll be sure to check them out
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Chalkie
(@ChalkiexTurdle) reported
@FitbitSupport @fitbit I own a Fitbit charge 3 which I have had for 2 years but the screen no longer works 😞 I’ve been told to expect these to break after a couple years but that’s a lot of money to throw down the drain only to replace after 2 years
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Fartmistress_
(@Fartmistress1) reported
@FitbitSupport please help my Fitbit won’t charge over 19%
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Mehak Jamal
(@mehakjamal) reported
@fitbit @FitbitSupport Can't log into my Fitbit app. It's saying it's unavailable. I have a Versa 3. Please help.
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Rylan Tech and Crypto
(@RylanTech) reported
@SonOfATech @fitbit Same issue with the pixel watch on extended use. It's not fun.
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Paul Beales 👣
(@pacerdude_uk) reported
@FitbitSupport An explanation would be good. If this is a commercial issue with @Deezer, you need to provide a replacement music service. What is the improvement to Fitbit products which requires this to happen?
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Shawn Chong
(@ShawnChong7) reported
@FitbitSupport (2/2) again! They gave me the link, which was not helpful. I saw on Amazon that many people have the same issue... the band on the ACE 3 breaking within a year. There's even a big after market for these bands. I would simply like a replacement. I don't have photos of it, either!!
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Chris Rogan
(@chrisrogan) reported
@FitbitSupport A customer reports an issue prior to the holidays, you ask them to take photos. But they don't get back to you after national holidays, in the meantime their warranty has expired - by 4 days by the time they re-contact. It's absolutely appallingly bad #customerexperience
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L
(@Lorenainthesky) reported
@K9Freud @FitbitSupport Good luck! I’m dealing with the same and spent over an hour trying to get help from Fitbit. Their customer support has really gone downhill.
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L
(@Lorenainthesky) reported
@FitbitSupport So disappointed in Fitbit customer service. I spent over an hour trying to get help today, only to be hung up on then spoke to a very surly manager named Saskia after. I’ve been a Fitbit customer for almost 10 years, and the customer care has really gone downhill.
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Renada ♊ 👑🌹
(@kawgirl23) reported
@FitbitSupport I just received an email with an offer for premium yearly membership, but when I log in, it’s regular price. Can someone help?
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Adam Korzeniewski 🇺🇸
(@RealAdamK) reported
My @fitbit deleted about 8,000 steps of mine for the day. Buggy software and equipment that screws you when it doesn’t sync. This stuff matters. My health insurance is with @UHC @askUHC - which pays you for regular physical activity.
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Garv e Hind
(@desi_solanki) reported
@fitbit @FitbitIN This is really sad and a very bad experience I ever faced with a company like you. Bought a product from Amazon India 3 months back ( Fitbit Sence 2) and it is not working now and your team is not able to resolve the issue "a complete nightmare" @parkjames FYA
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Jimmy A
(@AtkinsJim2) reported
@FitbitSupport @FitbitUK @fitbit I have been trying to order a new Fitbit Sense 2 and have tried to purchase on my phone and computer and I can not get past filling in my details as there’s no next button and it’s really poor and annoying and I have completed all required fields
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Philip Wolfe
(@philipwolfe) reported
I am very frustrated that @fitbit won't support @pandoramusic on my watch after March. That is one of the main factors I choose to get a fitbit. What a waste @Google, and you just fixed the pandora login bug in the fitbit app. I will be looking at other options.
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ChazzaVee666
(@CVee666) reported
@FitbitSupport please help my Fitbit not charging above 19%
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Pauline Spring
(@HamptonFrau) reported
@FitbitSupport My Inspire 2 is two years old, and I can't read the screen any more. I have adjusted the brightness settings and it doesn't help. Charging it doesn't help. Do I need a new battery already? How do I get one installed?
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The MFJ 🥗✊🌹🇫🇷
(@MFJ_tweets) reported
@fitbit Sorry for the trouble? You're removing a major feature from my device, one which was promoted in the sale. I would have bought a lower spec and cheaper device has I known this to be the case.
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Zo
(@IBANinja) reported
@FitbitSupport @FlameSuzy I'm experiencing the same issue.
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cabs
(@cabalgata) reported
Anyway - @FitbitUK @FitbitSupport have been really good, sent a picture if the problem last night, replacement on the way now
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Anders Olsén
(@AndersOlsen) reported
from
Stockholms Kommun, Stockholm
Surprised to l learn that @fitbit is not reading weight from health connect. This means that the only way to track weight is manually in Fitbit => Fitbit worst ever health app. It's like a car without wheels.