Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (28%)
• App Crashing (28%)
• Errors (28%)
• Sign in (6%)
• Website Down (6%)
• Device Failure (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago
Vincennes	Errors	2 months ago
Mainz	Errors	2 months ago
Le Mont-sur-Lausanne	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MH (@Ms01251977) reported 2 minutes ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

• 
  A.K.D. (@avasi01) reported 7 minutes ago

  @GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport

• 
  Kelly 🪩 (@itskellyyb) reported 7 minutes ago

  Fitbit’s broken after I just not long got it and I’m falling unwell can this holiday get any worse @FitbitSupport never buying a Fitbit again this is my 4th one

• 
  Beccybecster (@beccybecster) reported 8 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  Ryan Linville (@Linville34) reported 11 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  aztecab (@aztecabhuijing) reported 14 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Rakesh R (@rakeshmoorthy) reported 16 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Simon Atherfold (@Grumpysworld1) reported 18 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  mege (@mege69) reported 23 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Mikko Tuomela (@mikkotuomela) reported 24 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Fitbit_DE (@Fitbit_DE) reported 26 minutes ago

  @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

• 
  Sanjay D (@sanjayk0303) reported 28 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Proud Liberal NJ Momma 💙 (@Liberal2Core) reported 28 minutes ago

  @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 30 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  See The Cinders Dance (@mckeg_r) reported 32 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  Rene (@rnnom) reported 34 minutes ago

  @FitbitSupport and here we go again! My sense 2 is freaking out, I have no clue what to do? All it shows is “sync from the Fitbit mobile app” but it doesn’t do anything! Please help,I feel like my Fitbit’s keep messing up and usually ends up in”you’re gonna have to buy a new one”

• 
  David Klein (@DavidKlein719) reported 35 minutes ago

  @googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .

• 
  Gregory T Buggy Sr (@irishman1952) reported 39 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Harikrishna (@_harikrishna_) reported 40 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Kelli Bachman (@kabachman) reported 43 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Evin Lamar (@SocialMediaEvin) reported 43 minutes ago

  There are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.

• 
  Simon Atherfold (@Grumpysworld1) reported 45 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 46 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 46 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Marty (@fishtale13) reported 49 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Francisco Memoria (@FranciscoMemor) reported 51 minutes ago

  @FitbitSupport need some help please

• 
  christine (@yankeegirl51680) reported 51 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Cindy Marshall (@cmarshall1016) reported 54 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  andy elton (@EltonAndy) reported 57 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  maz (@kittensmaz) reported 58 minutes ago

  @FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help