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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 35% App Crashing (35%)
  • 26% Device Failure (26%)
  • 13% Online Features (13%)
  • 9% Sign in (9%)
  • 9% Website Down (9%)
  • 9% Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Indianapolis Device Failure 10 days ago
Sarreguemines App Crashing 10 days ago
Noida App Crashing 17 days ago
St. Louis Device Failure 21 days ago
Grenoble Device Failure 23 days ago
Paris App Crashing 25 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Santhebeach
    Sandra 💙 (@Santhebeach) reported

    Don’t buy a Fitbit @FitbitSupport They don’t last. Their support is useless. Will send you round in circles rather than fix the problem!!!

  • usernamehonest
    Just Plain Don't (@usernamehonest) reported

    @pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • kkalex56gotrump
    k a (@kkalex56gotrump) reported

    @FitbitSupport same here the mighty google cant fix the fitbit no food logging Motorola pure g phone you were the ones that took the dash off the desktop computer now you have this

  • FatTrashCat11
    Amanda (@FatTrashCat11) reported

    Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • Hustlediva1
    Stacy NYC (@Hustlediva1) reported

    @Katebrennan76 @FitbitSupport Just looking to collect our personal info. I’m not biting. This is an app issue not a user issue

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

  • TexasKaLea
    KaLea in TX (@TexasKaLea) reported

    @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

  • anaden2023
    Aden (@anaden2023) reported

    @fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.

  • Kurtis_NZ
    Kurtis Stirling ⚡🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@Kurtis_NZ) reported

    @FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX

  • EmirynnNTSC
    Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported

    @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

  • beardedpunjabi
    Samarth (@beardedpunjabi) reported

    @FitbitSupport I am unable to find a single Support center or contact detail for Fitbit, my versa 4 is not working from past 2 months and I got it just a year back, Really pissed with the support and service you guys are providing

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

  • _TraderLarry
    Larry (@_TraderLarry) reported

    My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.

  • 3rdEye_Willie
    Willie Beamin (@3rdEye_Willie) reported

    @fitbit 108 minimum cardio load? FOH fix your algorithm

  • DanielleeH23
    Danielle Hartley (@DanielleeH23) reported

    @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

  • Type5Thomas
    Thomas (@Type5Thomas) reported

    .@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.

  • krimar
    Marvin Matthews 🇨🇦 (@krimar) reported

    @FitbitSupport Is there any help out there?

  • prattersgeezers
    Shikhar Bhargava (@prattersgeezers) reported

    @FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?

  • hoffenbrau51
    Hoffenbrau (@hoffenbrau51) reported

    @blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.

  • joannacsdr
    Jo (@joannacsdr) reported

    @FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you haven’t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless

  • EmmaLangPoole
    Emma Lang (@EmmaLangPoole) reported

    @FitbitSupport hello, I have just discovered I have an impacted Fitbit Versa 3 which has stopped working & experiencing overheating. I have been made aware they have been recalled but your form is not working for the registration & appeasement, showing an error which states..

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

  • Plant1Sara
    Sara (@Plant1Sara) reported

    @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

  • DMARTINEZ_85
    David Martinez (@DMARTINEZ_85) reported

    @FitbitSupport Took all those steps, still not working.

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?