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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Brennan
(@edbrennan69) reported
@FitbitSupport Hi - the Sp02 clock is missing from my iOS app - does that help?
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The_Ginger_Dad
(@TheGingerDad2) reported
Hey, @fitbit and @FitbitSupport why do you not work with USAA for FitBit Pay? It's counterintuitive and you kinda should fix that. The forums have been asking you to do so FOR FOUR YEARS. Fix yourself, then do burpees.
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Rahul Sharma 🚩
(@tingarmarwari) reported
@AmazonHelp I hope from you to help me here. As @FitbitSupport is not at all trustworthy brand.
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Ira "get vaccinated, y'all”
(@IraDW) reported
@FitbitSupport my Versa 2 has a blank display. it is charged and recording activity, connects to the app. I've tried changing the clock face. If I restart it, the logo shows up but then it goes dark again. I successfully updated the firmware. any suggestions to fix blank display?
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citizen
(@lmanick1) reported
@FitbitSupport my Fitbit is 2 years old and looks like the battery is down. Where I get a replacement for the battery in Chennai, india.
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Stu Levitan
(@StuLevitan) reported
Say @FitbitSupport - loving my Charge 4, but there's a problem with the exercise tracker. I follow the same 3.2-mile course every day, but the read outs vary by up to .4 miles. How do I fix? Thanks.
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Stacey O'Flaherty
(@Staceyoflaherty) reported
@FitbitSupport I have two separate Fitbit Altas, both with battery issues. I’ve followed steps to restart them and I updated the software. I cleaned them with the methods given via the chat help but they still both don’t work. One won’t come on at all and the other knocks off constantly.
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🏴 🚵♂️ShaunAhabCarr 🚵🏴
(@ShaunAhabCarr87) reported
@FitbitSupport Hi I am still having Issues with Battery Life since updating my FitBit. How can I go about getting this issue checked? Gone from getting about 6 days battery to 2 days Max
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Mrs. Lengert
(@mrslengert) reported
@FitbitSupport is the network down?
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Alan
(@AMasta007) reported
@FitbitSupport Thanks for the response. I did a live chat through my account and they were able to resolve the issue.
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Luis Felipe Alves
(@LFipe) reported
@FitbitSupport My charge 3 has a black screen. I tried to reboot it, but it didn’t work. Tried also change clock face without sucess. Please help
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Laura Curley
(@LauraCurley26) reported
@fitbit hi I purchased an inspire 2 in a local electronic store roughly 5 weeks ago and I have been having trouble with it and I'm wondering if someone could contact me to discuss it... Thanks
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Erica Zornes
(@ebzornes) reported
@FitbitSupport has anyone experienced a black screen on Versa 2? Or a scrolling introduction page that no matter what you do will not go away? I have an issue with the Fitbit product or app Atleast once a month as I use it religiously.....but the headache is more than it’s worth.
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Tom Halpin
(@tomdhalpin) reported
@FitbitSupport Thanks but I am trying to contact support via Live Chat from a desktop web browser to get help with an issue with a Charge 3
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Crionna
(@cri_rawks) reported
@FitbitSupport Upgraded to premium and it made my device stop working. Now can’t reset my device either. Continual vibration when I hold the button. Please help
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Rebecca
(@rebecca_rc8287) reported
@fitbit tried to place an order. Just kept getting the circle thinking. I’m not sure if my order got placed. Can you help
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Maryann Bailey
(@otisbailey) reported
@FitbitSupport I have an iPhone 6s (iOS 14) and a charge 2 I have had them and the message and phone calls show up on my fitbit which I love at work, recently this has stopped and I have tried toter bluetooth on and off but it doesn't help. Is there anything I can do?
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Linda Hill
(@redarlene) reported
@FitbitSupport good morning I'm the owner of a Versa 2 I needed to charge earlier than usual and the time is off it is 11:06 pm and the face reads 09:36 How do I fix this? I seem to have synced but time has no been corrected will you help me? Arlene Hill 617 650 2312
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Shubham Prajapati
(@simply_shubham) reported
@FitbitSupport Got new Fitbit sense last week. It stopped sync. Of data last night. I did factory reset and now it shows network operation issue, unable to add device. Its kind of a disappointing getting issues in the first week. Need help.
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Niaomh Rice
(@Niaomh1) reported
@FitbitSupport Hi my versa 2 only got in Oct 2020 has stopped tracking my steps. How can I fix it please?
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Sarah Newell
(@MsSarahNewell) reported
@FitbitSupport No error message. Just going through the motions no results. I can send screen shots of step by step. Have them.
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BurialPlot
(@BURIAL__PLOT) reported
@fitbit Have y’all looked at the Versa support boards lately? 👀👀 Because all of our watches are crashing since the latest update. Battery used to last 4-5 days and now it’s down within an hour or two.
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Kris Kumar
(@kris3018) reported
@FitbitSupport I am not able to change my clock face for blaze, when I open app (iPhone) and go to clock face just see blank page, nothing. Pls fix. Tried many times, this happened from last 2-3 days only. Also did reinstalled app but no improvement.
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Justin Reynard
(@framerate) reported
@FitbitSupport I bought a Charge 4 to replace my Sense and I don't have the newest firmware so I'm actively losing data from health metrics. Can you help me get the update or should I return it?
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J. Marie
(@jmarieg___) reported
from
Dothan, Alabama
Think imma bite the bullet and get an Apple Watch. Since my Fitbit keeps going out and I can’t seem to get any help @fitbit @FitbitSupport I loved my versa 😔
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₪₪ M1CH4EL ₪₪
(@Pfeffer4ALL) reported
My Fitbit app does not work since 2 days.😟Me and my wife can't login anymore, the credentials are right. What's up @FitbitSupport @Fitbit_DE
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Andi
(@aandii_madiba) reported
@FitbitSupport I want to sync my calendar to my fitbit but under notifications in my app I don't have the option to allow calendar notifications. Please help
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Catherine Sanderson
(@Caterinathess) reported
@FitbitSupport hi my charger has broken and my watch is still in warranty. Can you advise on how to get a replacement please
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LangoldDCS
(@LangoldDCS) reported
@FitbitSupport is there a problem with the latest software update on ionic? Mine is playing up terribly.
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Benharira kader
(@ksafir) reported
@fitbit I am a loyal fitbit customer but very disappointed with the stability of my connected watch. I have a crash every 2-3 days and my only way to get it back to normal is to restart it. how can I do to have a connected bracelet that works over time?