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Fitbit status: device issues and outage reports

Some problems detected

Users are reporting problems related to: app crashing, device failure and online features.

Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 19: Problems at Fitbit

Fitbit is having issues since 06:50 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 35% App Crashing (35%)
  • 26% Device Failure (26%)
  • 13% Online Features (13%)
  • 9% Sign in (9%)
  • 9% Website Down (9%)
  • 9% Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Indianapolis Device Failure 11 days ago
Sarreguemines App Crashing 11 days ago
Noida App Crashing 18 days ago
St. Louis Device Failure 23 days ago
Grenoble Device Failure 24 days ago
Paris App Crashing 26 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • kumardprince1
    palindrome(NIT) 💫🇳 (@kumardprince1) reported

    @fitbit @FitbitSupport @GoogleFitBit In Hyderabad (or anywhere in India), how to fix a broken glass of a Fitbit watch? (I am interested in Versa 3)

  • joanna19x0
    Joanna 🩶 (@joanna19x0) reported

    My Fitbit versa 2 is not syncing, I’ve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also can’t get the time to sync so it is 10 minutes delayed @FitbitSupport

  • Kerry_Patricia
    Kerry Patricia (@Kerry_Patricia) reported

    Kinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • Harryh999
    TheCynic (@Harryh999) reported

    @fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon £19.95, much more impressive than my fit bit

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

  • crossbosox
    Justin (@crossbosox) reported

    @IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!

  • thomasaniljo
    Anil Jo Thomas (@thomasaniljo) reported

    @FitbitSupport @fitbit is there an issue with your app? I've been trying to log in my food consumption today and the data disappears. What is going on?

  • AnitaDreenk
    Anita Dreenk (@AnitaDreenk) reported

    @fitbit STILL not working to log my food. No matter. I have now canceled my premium account and will now track my food on myfitnssspal. Thank you for helping me to continue cutting expenditures in this down economy, #fitbit!

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @yonenchi @FitbitSupport having the disappearing logged food glitch isn’t going to be fixed for 7 days? That is absolutely asinine and unacceptable. Having one of the most important app features down for a whole week is inexcusable.

  • ken_manzel
    Ken Manzel (@ken_manzel) reported

    @payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.

  • dartdog
    Tom Brander (@dartdog) reported

    Irritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google

  • John_Rooney
    John Rooney (@John_Rooney) reported

    @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

  • brianarants
    Briana Lagos 👩🏽‍💻 {a6} (@brianarants) reported

    I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.

  • DanielleeH23
    Danielle Hartley (@DanielleeH23) reported

    @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

  • JindagiKyaHey
    🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported

    @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

  • scrumblebum1
    Scrumblebum (@scrumblebum1) reported

    Fu k you @FitbitSupport useless. I just updgrqded after not having one and now yuu are changing everything and this is not working under Google. Bloody useless. Shoukd have known better than get an inferior product!!!!!

  • TimCoSrColumbus
    Timothy Columbus SR (@TimCoSrColumbus) reported

    @FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.

  • samanthamuskett
    samantha 🖤 (@samanthamuskett) reported

    @FitbitSupport @Jessicayoung_99 4.58 has not fixed the issue. Sort it!

  • Nufctillidie7
    N Renham 💙 (@Nufctillidie7) reported

    @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

  • Zoe24354074
    ও ღ (@Zoe24354074) reported

    @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

  • ProfessorLycan
    Professor Lycan (@ProfessorLycan) reported

    I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?

  • TexasKaLea
    KaLea in TX (@TexasKaLea) reported

    @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

  • BonesMoses
    Shaun Thomas (@BonesMoses) reported

    I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

  • _TraderLarry
    Larry (@_TraderLarry) reported

    My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.