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Fitbit

Fitbit down? Current status and problems

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 27% App Crashing (27%)
  • 27% Device Failure (27%)
  • 15% Online Features (15%)
  • 12% Website Down (12%)
  • 12% Errors (12%)
  • 8% Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Noida App Crashing 2 days ago
St. Louis Device Failure 6 days ago
Grenoble Device Failure 8 days ago
Paris App Crashing 10 days ago
Köln Online Features 12 days ago
Rotterdam Errors 15 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • laurenattwoodx
    Lauren Attwood (@laurenattwoodx) reported

    @FitbitSupport trying to updated my mothers Versa and the watch won’t connect to WiFi have tried everything. Now trying to do it via Bluetooth but seems to be taking forever and gets stuck on ‘starting update’. Can you help please?

  • hyukme
    권혁무 (@hyukme) reported

    @FitbitSupport Hi, There is an error that the heart rate is not properly measured(frequently), but the Korean team only says it is normal. Can you help?

  • RAQClTY
    Raq (@RAQClTY) reported

    @FitbitSupport we've followed all the trouble shoot tips and phone recommendations, however we can't get my partner's dad's watch to pair to his phone, we can see a system update yet as it won't pair we can't update it. Do you have any advice?

  • UpFitbit
    fed up with FitBit (@UpFitbit) reported

    @FitbitSupport Yeah, that's exactly what you told me over two weeks ago when I talked with your team through your online help chat. Empty promises mean nothing without any sort of follow-up. Is @Google aware of how poorly their subsidiary treats customers?

  • Scooby286664864
    Scooby2 (@Scooby286664864) reported

    @FitbitSupport I understand that but there's a lot of people with the same issue

  • mjschv
    Mark Smith (@mjschv) reported

    @FitbitSupport @hcmp_heidi It would improve the experience if the moderators were given useful information on problems that have been reported by many for months. Months of "fitbit takes concerns seriously" with zero feedback rings hollow. Don't care, can't fix it, or want customers to switch brands?

  • abrinsky
    Felix Abrinsky (@abrinsky) reported

    Fitbit just died. Chat with support confirms this. But they will replace it. Immediately sent email with return details. Thank you @FitbitSupport for your help

  • Bunny_Sukz
    Suki (@Bunny_Sukz) reported

    @FitbitSupport the screen for my my Fitbit versa 2 just suddenly won’t come on. Only the set up for Alexa comes up when holding down the button. It’s won’t come on normally anymore.

  • Hadenough_Harry
    Harry D (@Hadenough_Harry) reported

    @LawrenceDutton5 @FitbitSupport Good luck, never had any joy with these guys... Officially moved over to Garmin because of the poor support!

  • NvdGoorbergh
    Nick vd Goorbergh (@NvdGoorbergh) reported

    @FitbitSupport dear fitbit. I made a watchplate and now I received a support question that somebody cant remove my plate. Can you please help?

  • _RoughCountry
    🇺🇸👁🦬 Dr No (@_RoughCountry) reported

    @FitbitSupport help. My versa 2 is losing 50% charge right away after a full charge.

  • metz
    Thomas Metz🚶🏻 (@metz) reported

    @fitbit Hi, I’m in The Netherlands and ordered a Large white deluxe band instead of Small for my wife. I would like to return and get the right size. Can you help with that? Thanks

  • russellclancy
    Russ Clancy (@russellclancy) reported

    @FitbitSupport Your customer service is terrible!!!!. First you ship a dead #FitBitLuxe to us and now 2 weeks after we return it to you, we again have to chase you to honor your commitments? #fitbitgrift

  • Claudiahenness4
    Claudiahennessy (@Claudiahenness4) reported

    @FitbitSupport You keep saying that, yet don’t do anything to resolve the issue. The DM just says thanks for your patience we’ll be in touch. I need a proper update and a contact name or department so I can log an official complaint. Thanks

  • john78814156
    johnycakes (@john78814156) reported

    @fitbit and now that’s it connected it needs another ******* half hour to update Jesus Christ your software is literally the worst

  • TravelsGringo
    ******. Volunteer. Traveler (@TravelsGringo) reported

    @FitbitSupport help me out? obviously you have major issues with charging as I've yet to meet someone who says it's not a nightmare. But why is it so difficult to download music? "Can't connect." Find it hard to imagine a scenario where I'd buy another watch. No responsibility taken for issues.

  • mtrgn1892
    Mt Rgn (@mtrgn1892) reported

    @FitbitSupport I can't get my notifications to work on my versa lite even though test calls work ok. I am using a new Xiaomi phone, can you help please?

  • Rink__aaaaa
    Rinkaaaaa~🇨🇦🌈 (sorry, I'm Canadian) (@Rink__aaaaa) reported

    @FitbitSupport I can't sync my weather app with my phone, cannot toggle location on. I have a Sense, what could be the issue?

  • GarethTeacher
    Gareth Davies (@GarethTeacher) reported

    @FitbitSupport I called earlier today and was told I would get an email from the warranty department, again this has not happened! Very poor customer service indeed.

  • onstage13
    jessica nicholls (@onstage13) reported

    @FitbitSupport my fitbit step counter is freezing a couple times a day and not counting my steps. Is that a glitch in the programming? I have a versa 3

  • FlundraMental
    FlundraMentalist (@FlundraMental) reported

    @HilarySard @FitbitSupport The same issue is affecting all Fitbit devices and worldwide. So it can't be your or my device, it's the Fitbit servers. So no use to the advices to do this or that with the app, or with your Fitbit at home. This is going on since over a week 😒

  • AmyCole13
    Amy Nicole (@AmyCole13) reported

    Looking for recommendations: my @fitbit Charge 3 battery **** out but I'm past being able to replace it. They offered a discount, but I'm wondering what other tracker/smartwatches y'all love that aren't crazy expensive. #whatchagot

  • ninjawtrader
    @ninjaWtrader (@ninjawtrader) reported

    @FitbitSupport I have read it, but do you mean that if I am driving uphill, it will count that as no. of floors climbed? If I I going on my bike, it will count that as no. of floors? If yes, it will really help people decide whether to buy this piece of crap or not!

  • janey656
    Janey (@janey656) reported

    @FitbitSupport hi I bought a Fitbit versa, after a while it stopped working so I complained and was sent a replacement. I have had the replacement for I’m not sure how long now 1yr?but it’s not working now. I bought a new charger as i thought it was that….it isn’t! What now?

  • slnuelken
    Angry granny #NastyWoman (@slnuelken) reported

    @FitbitSupport I have again had to reboot my Fitbit 4 because now the HRV Heart rate variability settings are now not working. Is this why you are putting them on sale because you know they are junk?

  • _the_free_bird_
    $@ (@_the_free_bird_) reported

    @FitbitSupport Hello @FitbitSupport you and your team are the ones that gave the arrogant response, so please this message doesn't help... #everyone DO NOT BUY #FitBit ... I already made a mistake by buying one....

  • GreenKerene
    GreenKerene (@GreenKerene) reported

    One of my favorite @fitbit wearers got an @Apple watch. Her main reason was the poor quality of @fitbit .. I have to replace mine almost 2x a year. Just putting Fitbit on notice of the bad product

  • ahfazmustaf
    Ahfaz Mustafa (@ahfazmustaf) reported

    @rebootdude @fitbit @Garmin Make sure u get the one that doesn't need to be charged every 2 days. Apple watch has that issue, needs to be charged every night, albeit it charges quickly. Garmins need to be charged 1 in 5 6 days depending on whixh on u get

  • holistickathy
    Kathy Ashley (@holistickathy) reported

    Bought a new #FitBit Ionic for my husband in Feb 2021. Clearly defective as it will not hold a charge, they refuse to honor the warranty a month after I reported the problem. One excuse after another. A Google search informs me that this is standard practice. @FitbitSupport

  • amandakendle
    Amanda Kendle (@amandakendle) reported

    @travelfish @fitbit Oh wow! That is terrible! (Esp the tweeting difficulty!!!)