Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	4 days ago
Hamburg	Device Failure	6 days ago
Seattle	Online Features	8 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  christine (@yankeegirl51680) reported 2 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 2 minutes ago

  @All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 4 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Remixkid DCardinal (@DJDCardinal) reported 4 minutes ago

  @FitbitSupport Hi, I have 2 Fitbit devices, one of them an orange hue has developed at the top of the screen as well as the watch becoming glitchy. the other has a ❌ and lost sync data and won’t connect to the app, have reset both watches several times with now luck. Help!

• 
  Simon Atherfold (@Grumpysworld1) reported 14 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 14 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  subba Taniparti (@subbu1299) reported 16 minutes ago

  @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!

• 
  кιяιη (@thecheekyscamp) reported 20 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  Canada's TV Girl (@CanadasTVGirl) reported 21 minutes ago

  @FitbitSupport something going on this morning? I'm getting a server error and no data 😕

• 
  Mandeep B 🚢 (@mandeepmusings) reported 27 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Ramit Sheth (@ramitsheth) reported 28 minutes ago

  Fitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit

• 
  Ken Baldwin (@kenno_the_kenno) reported 31 minutes ago

  @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

• 
  mherrsch9 (@mherrsch9) reported 35 minutes ago

  @FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 35 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 36 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Mikko Tuomela (@mikkotuomela) reported 41 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Sanjay D (@sanjayk0303) reported 45 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Heidi McLoughlin (@heidimc2) reported 46 minutes ago

  @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it

• 
  Victoria Gleeson (@LadyGus) reported 47 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Texas Peaker 💪 (@PeakerNation) reported 50 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  Paul DeKraker (@DeKrakhead) reported 50 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  LilithNYC (@NycLilith) reported 50 minutes ago

  Ever since #Google took over the @FitbitSupport app, it no longer automatically tracks how far and how long I swim. I have to enter it manually. One more reason to hate the merger. Absolutely a first world problem.

• 
  Tim Hackett, Elder (@timmassage) reported 51 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  Harshad (@Harshad81545152) reported 54 minutes ago

  I bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK

• 
  Robert Tarbuck (@bobbybrum) reported 55 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  C-Dubya (@caw727) reported 56 minutes ago

  My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 56 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 57 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Eneleak🍷 (@kaeleneak) reported 57 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 60 minutes ago

  Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours