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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Brid Dervan
(@DervanBrid) reported
@FitbitSupport Hi hope you can help me. I tried connecting my Versa 2 to my new phone but it keeps asking to connect charger even though it is on charge. I cannot connect to bluetooth.
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Kirsty McCusker-Delicado
(@KirstyDelicado) reported
@FitbitSupport my Fitbit has totally died! Help!
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Sharon Wilson
(@EnchantressofDr) reported
@FitbitSupport Hi. Text messages to my fitbit versa 3 have suddenly stopped. I have tried all the online help to no avail.
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Venkat
(@Venkat90357557) reported
from
Santa Clara, California
@fitbit after warranty it breaks down 👎👎
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Amanda Faye
(@danceralamode) reported
So I'm going to just say this. If you want a fitness watch get anything but a @fitbit. They provide absolutely zero support and then you're going to be out the $250 cost of a useless watch. I've been waiting on an email response to my problem for weeks. They never respond.
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Gino FEYS
(@GiFe66) reported
@fitbit I tried to chat to the help support, but the chat is not working. My fitbit Charge 3 is not syncing anymore. It seems like bluetooth is not working. Can you please help?
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Gopal Sharma
(@_JJ_stent) reported
Fitbit Versa 2 has to be one of the worst smartwatches of all time...very poor software...time never gets auto updated and never gets synced with phone. @FitbitIN @fitbit @FitbitSupport
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TMase
(@TMase16) reported
@fitbit every device I've ever owned is now useless! Your products are TRASH!
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Jodi O
(@Jodi_Owens) reported
Made the mistake of going to @curryspcworld to buy my @fitbit today. system crashed half way through transaction money showing pending going out of my @LloydsBank curry’s manager insisting I had to pay a 2nd time! Poor apology telling me I hadn’t paid for it!
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Chris Fletcher
(@ChrisFl51512394) reported
@FitbitSupport Still no reply, your customer service is some of the worst I have ever experienced #disgusting #fitbit
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Amy 🌻🌞🍄
(@TheGingerine) reported
@FitbitSupport My watch won't sync and now it's not even telling me the right time. I've done everything in your little "how to fix it" list, and nothing. The problem is on your side. You need to sort it out. I even deleted the app and it took close to an hour to reinstall.
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Brian Dowling
(@bridowling) reported
from
Fingal County, Leinster
@RevolutApp @FitbitSupport Please can you help. Trying to add a new Revolut card to my fitbit ionic tap pay. Previous card worked no problem. Getting an error msg when trying to add new one.
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💧 💉 butcherbird #ProudSewerRat
(@butcherbird) reported
@sydney_ev @fitbit Bought a Braun Bluetooth toothbrush to keep track of the duration of cleaning, requires GPS to be enabled, WTF for? Stopped using the app.
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Krzysztof
(@Krzyszt00881984) reported
@FitbitSupport I've a problem with FitbitPay on my Charge 4. It worked fine for a year and it suddenly disappeared from band about a month ago and I can't set it up again. App shows error when I start FitbitPay setup.I tried reinstalling app and resetting band to factory settings
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PAUL
(@PAUL10072199) reported
@fitbit Am having trouble with my sense which is not even a year old won't stay connected cannot set up properlt
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Murda
(@MissMurda954) reported
@Ooners84 @FitbitSupport They have no regard for their customers... they send you a refurbished device if you're still under warranty and say to hell with you after. If your device is over 1yrs old, they won't help you at all
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Dodie Serrano
(@DodieSerrano) reported
@FitbitSupport Again issues with Charge 3. No green light flashing (pulse monitor);tried turning the Heart Rate in Settings off and on many times, rebooting tracker. This happened when my battery started to drain quickly as in after only a few hours. Thanks for your help.
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Rianne
(@xxRNM) reported
@FitbitSupport By developer you mean mapmyrun? I will do that, but maybe you should delete it from your website since this is not working anymore.
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Murda
(@MissMurda954) reported
@pratitimajumdar @FitbitSupport @fitbit They have no regard for their customers... they send you a refurbished device if you're still under warranty and say to hell with you after. If your device is 2 yrs old they won't help you at all
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Gauri Lonkar
(@gaurilonkar) reported
@FitbitSupport @FitbitIN My Fitbit charge 2 shows full battery, but it goes down to zero in less than 5 minutes when unplugged from the charger. It's out of warranty, but what are the options to get the battery replaced?
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Cori Weber
(@LifeofCorinne) reported
@FitbitSupport I’ve already chatted with customer service “We are aware of that issue with the Versa 3, but currently we have no timeframe on a fix.” My troubleshoot will be buying an Apple Watch because you provide no support in fixing the product you broke. Thanks.
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Hummingbird
(@Humming79780302) reported
@fitbit @madebygoogle Worst services seriously, what you guys expect. I need solution at earliest.
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Caroline Visscher
(@caro_visscher) reported
@fitbit Hi fitbit, since fitbit coach shut down, I can't play spotify during a fitbit workout: the volume doesn't decrease when the workout audio is playing. How do I solve this?
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Luke Jarmyn
(@LJarmynPte) reported
@FitbitSupport @FitbitUK My Ionic went dead y'day, this morning it is 4 hours behind real time and when I go to sync it, it doesn't load. I restarted it, it went backwards by a few minutes and still won't sync. I messaged Fitbit support through the website but no response. HELP!
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Amanda Faye
(@danceralamode) reported
@FitbitSupport Is it the experience you want us to have or you'd change the way you handle (or don't handle) things. You just copy/paste replies and never fix the problem, stringing us along until we can't get a refund. Predatory at the least.
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jon williams
(@jon16923) reported
@FitbitSupport my watch will not charge but my pc keeps making a sound when I plug the USB in any help please
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Timo Klabbers
(@timoklabbers) reported
Really bad service from @fitbit (@FitbitSupport) as my Fitbit broke just after the warranty, they gave a code for some discount. The code doesn't work on the expensive products, because they are 20 dollars in sale. My code goves more discount, but their system doesn't understand.
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Dr Ashley R Lister
(@ashleylister) reported
@FitbitSupport are you able to help? One of the buttons on my fitbit ionic is sticking to the point where it seldom works. Can you advise?
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Tim scott
(@scotty_1977) reported
@FitbitSupport My versa won,t charge. Tried another one on the charger and it charges with no problems. Any help please.
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Evelyn.L
(@EvelynEvelynkoh) reported
@FitbitSupport Lately my Fitbit charge 4 battery drains out in 2-3 hours , I tried to reboot but it doesn’t help , what can I do to fix the problem ?