Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Jul 29, 10:10 PM GMT+5:30	0	0
Jul 29, 10:30 PM GMT+5:30	0	0
Jul 29, 10:50 PM GMT+5:30	0	0
Jul 29, 11:10 PM GMT+5:30	0	0
Jul 29, 11:30 PM GMT+5:30	0	0
Jul 29, 11:50 PM GMT+5:30	0	0
Jul 30, 12:10 AM GMT+5:30	0	0
Jul 30, 12:30 AM GMT+5:30	0	0
Jul 30, 12:50 AM GMT+5:30	0	0
Jul 30, 1:10 AM GMT+5:30	0	0
Jul 30, 1:30 AM GMT+5:30	0	0
Jul 30, 1:50 AM GMT+5:30	0	0
Jul 30, 2:10 AM GMT+5:30	0	0
Jul 30, 2:30 AM GMT+5:30	0	0
Jul 30, 2:50 AM GMT+5:30	0	0
Jul 30, 3:10 AM GMT+5:30	0	0
Jul 30, 3:30 AM GMT+5:30	0	0
Jul 30, 3:50 AM GMT+5:30	0	0
Jul 30, 4:10 AM GMT+5:30	0	0
Jul 30, 4:30 AM GMT+5:30	0	0
Jul 30, 4:50 AM GMT+5:30	0	0
Jul 30, 5:10 AM GMT+5:30	0	0
Jul 30, 5:30 AM GMT+5:30	0	0
Jul 30, 5:50 AM GMT+5:30	0	0
Jul 30, 6:10 AM GMT+5:30	0	0
Jul 30, 6:30 AM GMT+5:30	0	0
Jul 30, 6:50 AM GMT+5:30	0	0
Jul 30, 7:10 AM GMT+5:30	0	0
Jul 30, 7:30 AM GMT+5:30	0	0
Jul 30, 7:50 AM GMT+5:30	0	0
Jul 30, 8:10 AM GMT+5:30	0	0
Jul 30, 8:30 AM GMT+5:30	0	0
Jul 30, 8:50 AM GMT+5:30	0	0
Jul 30, 9:10 AM GMT+5:30	0	0
Jul 30, 9:30 AM GMT+5:30	0	0
Jul 30, 9:50 AM GMT+5:30	0	0
Jul 30, 10:10 AM GMT+5:30	0	0
Jul 30, 10:30 AM GMT+5:30	0	0
Jul 30, 10:50 AM GMT+5:30	0	0
Jul 30, 11:10 AM GMT+5:30	0	0
Jul 30, 11:30 AM GMT+5:30	0	0
Jul 30, 11:50 AM GMT+5:30	0	0
Jul 30, 12:10 PM GMT+5:30	0	0
Jul 30, 12:30 PM GMT+5:30	0	0
Jul 30, 12:50 PM GMT+5:30	0	0
Jul 30, 1:10 PM GMT+5:30	0	0
Jul 30, 1:30 PM GMT+5:30	0	0
Jul 30, 1:50 PM GMT+5:30	0	0
Jul 30, 2:10 PM GMT+5:30	0	0
Jul 30, 2:30 PM GMT+5:30	0	0
Jul 30, 2:50 PM GMT+5:30	0	0
Jul 30, 3:10 PM GMT+5:30	0	0
Jul 30, 3:30 PM GMT+5:30	0	0
Jul 30, 3:50 PM GMT+5:30	0	0
Jul 30, 4:10 PM GMT+5:30	0	0
Jul 30, 4:30 PM GMT+5:30	0	0
Jul 30, 4:50 PM GMT+5:30	0	0
Jul 30, 5:10 PM GMT+5:30	0	0
Jul 30, 5:30 PM GMT+5:30	0	0
Jul 30, 5:50 PM GMT+5:30	0	0
Jul 30, 6:10 PM GMT+5:30	0	0
Jul 30, 6:30 PM GMT+5:30	0	0
Jul 30, 6:50 PM GMT+5:30	0	0
Jul 30, 7:10 PM GMT+5:30	0	0
Jul 30, 7:30 PM GMT+5:30	0	0
Jul 30, 7:50 PM GMT+5:30	0	0
Jul 30, 8:10 PM GMT+5:30	0	0
Jul 30, 8:30 PM GMT+5:30	0	0
Jul 30, 8:50 PM GMT+5:30	0	0
Jul 30, 9:10 PM GMT+5:30	0	0
Jul 30, 9:30 PM GMT+5:30	0	0
Jul 30, 9:50 PM GMT+5:30	0	0
Jul 30, 10:10 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (33%)
Online Features (24%)
App Crashing (24%)
Website Down (10%)
Sign in (5%)
Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	14 days ago
Oldenburg	Sign in	15 days ago
Hamburg	App Crashing	15 days ago
Vincennes	Errors	15 days ago
Mainz	Errors	15 days ago
Le Mont-sur-Lausanne	App Crashing	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Crystal (@CryssyJ824) reported 16 seconds ago
@mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.
Charlie Fenton (@CharlieFenton2) reported 3 minutes ago
@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
Constable Jones (@Dave25480117468) reported 3 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Julie Elliott 💙 (@julieelliott65) reported 7 minutes ago
@FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?
aztecab (@aztecabhuijing) reported 8 minutes ago
@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
jiminiowa (@jimmyd108) reported 14 minutes ago
@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
Sheena Watts (@Sheena81) reported 15 minutes ago
@googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport
Justin (@crossbosox) reported 16 minutes ago
Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it
Matthew Amick (@RunningAmick) reported 17 minutes ago
@FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?
mherrsch9 (@mherrsch9) reported 19 minutes ago
@FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works
Ruthy Corbett (@Ruthycorbett) reported 19 minutes ago
@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
Shaun Thomas (@BonesMoses) reported 27 minutes ago
I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?
Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 27 minutes ago
@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …
noah🔸🌱 (@ShynyMagikarp) reported 28 minutes ago
wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?
See The Cinders Dance (@mckeg_r) reported 29 minutes ago
@FitbitSupport I hate you so much. Your changes to the app once again are ****.
Simon Atherfold (@Grumpysworld1) reported 33 minutes ago
@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
Anna Basic (@AnnaBasic2) reported 36 minutes ago
The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.
Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 39 minutes ago
@FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.
Danielle Gillieron (@DanielleGillie5) reported 39 minutes ago
@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 45 minutes ago
@FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(
Kelli Bachman (@kabachman) reported 46 minutes ago
Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!
Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 48 minutes ago
@FitbitSupport @googlehealth Getting error 500! What is happening?
ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 49 minutes ago
@FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches
Eneleak🍷 (@kaeleneak) reported 49 minutes ago
@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
Dennis Lokey (@DennisLokey) reported 50 minutes ago
@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
Paul DeKraker (@DeKrakhead) reported 51 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
кιяιη (@thecheekyscamp) reported 53 minutes ago
So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit
Khoa Huynh (@Khoa_Huynh) reported 56 minutes ago
Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport
Constable Jones (@Dave25480117468) reported 57 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Plan 9 From Outer Space (@edwoodplan9) reported 59 minutes ago
@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.