Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Errors (28%)
-
App Crashing (21%)
-
Online Features (18%)
-
Website Down (15%)
-
Device Failure (13%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Laura Jane
(@FunkyFlamingo_) reported
@FitbitSupport hi, I've bought my mum a Fitbit but she's having problems with the initial login. She's requested a password reset numerous times but no email has come through (and yes she's typed the correct email in). Can you help so I can get her set up on it?
-
KayDeeNOLA #MaskUpLa
(@KayDeeNOLA) reported
@FitbitSupport Not necessary. Thanks. They're sending me a replacement. I just hope the same problem doesn't happen to the replacement. Have you found a fix? the Fitbit Community Chat is blowing up about it. You're losing customers!
-
jason trow
(@lowvoltagetech1) reported
@FitbitSupport you guys gonna fix the sync problem or just hang your customers out to dry. 2 weeks now ever since your update .
-
BuddingGenius bon Bitcoin
(@BuddingGenius) reported
@FitbitSupport I want to cancel my premium subscription, it’s not through ITunes. I can’t get hold of anyone to help me.
-
Carl Himel
(@HimelCarl) reported
@FitbitSupport It appears it’s not covered as a warranty issue. But I know it’s not a warranty it’s a very poor quality issue. What does a new band cost?
-
Rick O'Shae
(@ScotchSprocket) reported
@FitbitSupport I have already tried those options. This has been a systematic issue reported by many other users, why haven’t you patched this bug? You’ve systematically closed other users forum posts as answered without giving a fix.
-
Sian Kelly
(@SianKellyb) reported
Anyone had problems with @fitbit #charge4? Strap snapped after less than 6 mnths use. After customer services initially rejected the complaint, was told to send the broken pieces to a place in Netherlands. Been stuck in customs for a fortnight #nothappy #poorcustomerservice
-
icky 👑🍔 BLM!
(@ickypossum) reported
@FitbitSupport your customer service reps won't answer the phone, I was on hold for over 5 HOURS. your complaint site is "down for maintenance." I have a warranty on my charge 4, and I am wanting a refund; it's abysmal. (not yelling at the rep reading this!!)
-
Rhys Digenan
(@MelonLord91) reported
@FitbitSupport I finally got someone who helped me fix it. I ended up having to factory reset my device. Thank you for responding!
-
Wamachi Githinji
(@archiedol) reported
@FitbitSupport my charge 4 isn’t syncing with Strava. I’ve uninstalled, updated, revoke access and granted back but it’s not working. Please help
-
Carl Himel
(@HimelCarl) reported
@FitbitSupport my second band has broken in a year. I had a timex triathlon fir 4 years and never had a band break. Is there any type of warranty?
-
Breanna Simmons
(@athabaskan93) reported
@FitbitSupport warranty team told me that my Fitbit going from 90% to 0% is “normal battery life”. And that’s on how @fitbit continues to be a piece of ****. And that’s on how I’m getting rid of it. Don’t buy their products. #fitbit
-
Richard McKinney
(@richcountry) reported
Does anyone else have an issue with their @fitbit versa 2 not tracking their heart rate?
-
Hannah Roth
(@hlroth) reported
@fitbit @FitbitSupport all my charge 4 steps are not syncing to my challenge. Same time zone and no manual logged steps. Tried to restart, uninstall, turned off phone and Bluetooth. Can you help?
-
Sophie Ysenbrandt
(@Sophieke14) reported
@FitbitSupport And the syncing problems are back again. Could you just fix your app once and for all?
-
mellers1313
(@Mel_Navan) reported
So @fitbit is taking well over an hour to update my Versa2... Far too slow. Jesus, I'm losing the will to live. #Fitbit
-
Animal Chrissing
(@WootiniGG) reported
@seamonstr @FitbitSupport Well, I'm glad to know it's not just me. Unfortunately they blame it on GPS satellites & tall buildings, not their device. 😒 (never mind that it's not a problem when walking...)
-
Satvik♥️
(@Satug5) reported
@FitbitIN @FitbitSupport While I pair again & again. I face this Bluetooth pairing error. Firstly I thought it might be my phone's Bluetooth issue. But I try to reset my Bluetooth settings. And I also tried my phone with other Bluetooth devices but it works fine.
-
Fully vaxed & still masked
(@MeleahL) reported
@fitbit products have chronic battery problems that product after product they have failed to fix. Their products last just past their warranty and then they give you a coupon to get % off new. Why on earth would I want to buy more expensive junk that will fail before 2 yrs?
-
John *Wear*A*Mask* Lamont🇮🇪🇪🇺
(@lamontjp) reported
If I abandon my @fitbit Charge 4(which is increasingly likely) it will be because: (1) persistent ‘poor GPS’ message, regardless of location (beside HS modem, 4G, doesn’t matter) & (2) cumbersome food logging (designed for US market) which frequently does not save new foods. 👎🏻
-
Wynn Pelzer
(@WynnPelzer) reported
@fitbit @FitbitSupport How impossibly hard does my password need to be for me to login?
-
Laura
(@lauralou3000) reported
@MartinSLewis @FitbitSupport Fitbit broken, still under warranty, Fitbit can’t tell me when they sending me a replacement, can’t take back to the shop I brought it as it has been dealt with through Fitbit. Help ?
-
Rick O'Shae
(@ScotchSprocket) reported
@FitbitSupport : I can’t get my current heart rate to show anymore. I’ve already redownloaded the app, checked it’s the latest update, restarted my Fitbit and phone, reconnected my Bluetooth. This seems to be a common issue but none of the forum posts contain a solid working fix.
-
Pells Bells
(@kpelly) reported
@FitbitSupport It’s not inconvenience, it’s the fact that this device, for working out with, is fragile. It doesn’t stand up to what you are suppose to use it for. DO NOT BUY this @fitbit. It’s expensive and very easily broken.
-
Simon Woodward
(@seamonstr) reported
@WootiniGG @FitbitSupport Yes!! I have exactly this issue. GPS works when walking, stops after about fifty meters when running. Have you got a solution? Fitbit charge 4.
-
Lauren O'Brien
(@LaurenEileen) reported
@FitbitSupport hello! My Fitbit is telling me I'm burning nearly 2,000 calories a day which is absolutely incorrect. I've had it on an hour and it says I've burnt 548 but I've been sat down the whole time. Really putting me off even using it - can you help!? Thanks!
-
Jennifer Burns
(@jenburnsey) reported
@FitbitSupport My Sense stopped syncing to my iPhone a week ago. I’ve been through the steps suggested multiple times and still not syncing. Restarted, turned off Bluetooth, forgot the device, etc. Help, please?
-
Simon Woodward
(@seamonstr) reported
@WootiniGG @FitbitSupport The thread on the community site on this topic is equally unedifying... essentially a stock response, followed by a “we’ll fix it “, followed eight monts later by “soz, sucks to be you” and a closed thread.
-
Sparky
(@Pecafan) reported
@FitbitSupport At the 10th mile of my bike ride today, my #Versa3 #Fitbit sent me a “reminder to move”! Not working as advertised and apparently I am stuck with a useless fitness tracker
-
Benni Ceccarini
(@BenniRoma) reported
@FitbitSupport My Charge 4 yesterday didn't record any sleeping data. The whole night was missed like it wasn't worn. I saw that this kind of issue is widely spread in the forum. In fact in my case never happened before; (actually before the latest firmware update)