Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (35%)
-
Online Features (21%)
-
Errors (19%)
-
Website Down (11%)
-
Device Failure (10%)
-
Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Deku Samuel
(@DekuSamuel4) reported
@JocelynMozak @fitbit @FitbitSupport Please I need your help
-
james creasy
(@jamescreasy) reported
@FitbitSupport No error code. Just wouldn't load the link that was sent
-
Vipul SHAH
(@vips_vipulshah) reported
@fitbit If you can't provide your product support or maintenance then why you are selling? you are really making a fool of people around the world.
-
Tommy McDonagh
(@tmcdonagh40) reported
@FitbitSupport I have an issue with inconsistent distance readings for a walk done plenty of times . It is now reading a longer distance, why is this and what needs to fixed .
-
Medha Seth
(@medha_seth) reported
Is this really the service provided to customers? First, you make us jump through hoops for days. Then, your agents don’t even bother reading the ticket to find out what the issue is. Kudos man. This is the epitome of pathetic CS. 2/2 @parkjames @FitbitIN @FitbitSupport
-
El Cabron
(@ElCabro62223537) reported
@FitbitSupport my sense is taking forever to sync with iPhone SE 2nd gen. Please fix this at your end. I simply didn’t buy a device to keep removing/adding removing/adding from the Bluetooth list. This IS NIT A FIX. Do a proper fix please
-
Shannon K. Steffen
(@LadyShannonK) reported
@FitbitSupport Your Versa died, support was no help & was given a 35% off next purchase code that didn’t work. 🙁 So, I bought an Apple Watch. 🥰
-
Marc-André
(@marcandrestudio) reported
@fitbit Are you down? Trying to register my new Charge 4 and always getting a 502 error. (cf @FitbitSupport)
-
Batgirl Brie
(@BatgirlBrie) reported
Since ******* @fitbit likes to cram ads for new watches down my throat every time I open the app it must mean I should buy a new watch today
-
Tim Coghill
(@TimCoghill) reported
@fitbit @FitbitSupport After knowing of the issue for 5 mos—created by your firmware update—it’s heartening to know Sense customers experiencing a technical stair count issue need to “wait only a little longer” for a firmware fix to this “priority” issue. #customerservicefail
-
Ishita Kanojia
(@ishitakanojia) reported
@FitbitSupport Thanks for the acknowledgement. Would really appreciate a quick fix to my problem as I have been a loyal customer to the brand.
-
dee
(@dee4change) reported
@FitbitSupport Fit bit only cares about money. Your support team is nothing but scripted responses and don’t pay attention to the problem. Keep the support it’s useless like your product
-
Courtney Mercury
(@Mercury_Ruleher) reported
@fitbit customer service is TRASH. Definitely going to look at @apple for my next fitness watch.
-
Tracey Ratcliffe
(@thekeswickrats) reported
@FitbitSupport @CrazyVet I have had the same issue with screen brightness on the Charge 3 since I first purchased. Cust Serv only said I shd submit a suggestion for improvement. It’s completely useless outside in full sun, can’t see run laps, pace etc. Has the Luxe coloured display resolved this issue?
-
Zara B
(@zaranosaur) reported
hey @FitbitSupport how can I get my Fitbit to register that sometimes I’m just lying down reading or resting and not sleeping? this is really screwing my ability to track sleep
-
Heather
(@Hwylie65) reported
@FitbitSupport given a Versa 3 for birthday last week. It keeps losing connection to Bluetooth and the versa controls won’t connect. I’ve tried shutting down and restarting, reset to factory settings and reinstalled twice. Help what can I do. calls or emails to Versa 3 not rec’d
-
ʎɐW pɹɐɥɔıᴚ
(@rich_may) reported
@FitbitSupport 2/2... I know that the main screen will show target complete if I walk 8.05 miles. It somehow translates 5 miles to 8.05km but keeps the units as miles so expects me to do 8.05 miles, not 8.05km. This shows on your forums as a common issue for at least a year.
-
Kreg Steppe
(@steppek) reported
Hey @FitbitSupport Why are Google Assistant routines not working any longer?
-
rahul om arora
(@rahulomarora) reported
@fitbit My ionic is not recording steps, heart rate, sleep. I have reset but it didn’t help. Pls guide
-
MOHAMMAD ZAHIDI
(@MOHAMMA60638145) reported
@FitbitSupport @FitbitIN @fitbit_india Need help my fitbit classic is not working properly need service assistant kindly share service center contact no n kolkata India on urgent basis You can contact me +918638546787
-
MissAnthrope
(@MissAnthropeDFW) reported
@FitbitSupport @i_deepakp Don't belive them, all @FitbitSupport does is send the same articles/"troubleshooting guides" over and over without actually ever fixing my issue and then blaming me for not using the device properly. #FitBitSucks
-
Karen Palmer
(@Kazziee) reported
Hello @FitbitSupport is there a problem with the app at present. Can't connect or sync with android phone
-
(((Karina 🖖🏼🫂💞)))
(@karinagw) reported
from
Azalea Park, Florida
@FitbitSupport I really wish that y'all would fix the reminders to move so that if we change the hours, it only counts moving forward and doesn't change the previous YEARS of records. It's really disheartening to see all the past little green stars we earned disappear.
-
Ashley S
(@ashuhley123) reported
@Fitbit is actual trash
-
Brendan Minish
(@b_minish) reported
@barryo79 @FitbitSupport I dropped it, trying to put it on. I was expecting to be able to pay reasonable fee for a repair. One might also expect a device sold as a watch to survive a static fall from the user's wrist. I'm stunned by the poor customer service though.
-
Mary-Kate Davidson
(@Mary_KateD1) reported
@FitbitSupport there’s a problem with live chat. My inspire 2 isn’t giving me notifications or exercise notifications. I have done all the trouble shooting
-
Brendan Minish
(@b_minish) reported
@FitbitSupport the consumer might expect something sold as a fitness watch to be reasonably durable especially considering how bloody difficult the strap is. I got to wear this thing once, I have used Fitbit products for 10 years. First issue ever and there's zero support, nada, zip
-
Saksham
(@Saksham23149871) reported
from
Noida, Uttar Pradesh
This is to inform you that i have purchased fitbit versa 2 recently and now it's not working properly it's taking the charging but the watch is hang and screen is not working properly sometimes it moves and sometimes it don't Please help @fitbit @FitbitSupport @FitbitUK
-
Helen young
(@Helenyoung3304) reported
@JamieAu79265636 @FitbitSupport They hardly respond to complaints like these so save yourself the stress and send a DM now to (hackmole01) on Instagram, he usually resolves issues like this, I bet he can help you out also
-
ʎɐW pɹɐɥɔıᴚ
(@rich_may) reported
@fitbit - Hi. Is there any update on fixing the issue on the app where the miles walked target only gets completed when you've walked a KM equivalent of miles (my target is 5miles but the indicator only completes at 8.05km). This has been talked about on the forums for a year now