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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maybe not so boring Michelle 🤔
(@HappydoggymomO) reported
@FitbitSupport I am getting "server error" for 2-3 weeks. Stopped recording Mindfulness HR or sleep numbers. Have reboot my fitbit versa2 & reinstall app. Help!
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WolfyThom
(@WThom86) reported
not sure if it's my pc tower or my usb charger for my @fitbit sense but now it says it malfunctioned. was fine last week. ughhh. zero issues with either until now x_x is it a known issue or anyway to troubleshoot it?
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𝓐𝓽𝓪
(@TeAtaMarama) reported
My Fitbit screen has literally popped out and separated from the base 😭 I’ve only had this for 10 months! Wtf @FitbitSupport
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Lauren Fisher
(@Babyjunebug08) reported
@fitbit @FitbitSupport Absolute garbage, new update breaks fitbits for many customers and all you do is offer your customers 35% off their next purchase, my Fitbit was working fine and I’m 3 months past warranty you won’t stand by your products, find a fix for your update or lose many customers!!!
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Shubhanshi Garg
(@sg_1791) reported
@fitbit Been trying to get in touch with customer support. Tried many numbers. No response. My versa watch is stuck and not able to reset it. Need help with that. Not sure if there any service centre in Bangalore to get it checked either.
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kevgnyc
(@kevgnyc) reported
Lost my beloved @fitbit so had to resort to my Amazon Halo, and Halo's app is **** show!
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Becci
(@Rebeckah_91) reported
Hey @FitbitSupport my watch won’t charge.. help?! Losing my top spot is upsetting
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Molly Johannes
(@mollyjoh_T1D) reported
Disappointed in @fitbit customer service. I’ve been a customer for a decade & never had issues getting replacements for broken products - til today. My Charge 4 band broke and I’m expected to shell out $35+ for a replacement?! Not cool. @FitbitSupport
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Fiona Muller
(@LadyFiona3) reported
@FitbitSupport @FitbitUK my alta hr has gone blank tried the support team but can't get any help.
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Chris Fletcher
(@ChrisFl51512394) reported
@FitbitSupport And surprise surprise, almost 16 hours later, still no contact from fitbit! So so poor!!! #fitbit #poorcustomerservice
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Lerato Kantue
(@luvies11) reported
@FitbitSupport The plastic nub that sticks out from the actual Fitbit charge 4 (and into which the band attaches) has broken, making the device unwearable. It's not the band itself, it's wide, black plastic nub that slips into the removable watch band that has broken.
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Stefan Olson
(@stefanolson) reported
@FitbitSupport Thanks - battery life is consistent with what I expected. ~3 days with always on display seems to be the norm. The samsung @glennzb was reviewing only does 42 hours. Which is terrible. The Amazfits are much better than everyone. Hopefully next Versa will make big gains in battery
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Lorna Brooks | Actress (SAG-AFTRA, AEA)
(@lornagrl) reported
I am very disappointed in @fitbit as a product. I purchased a #Fitbit Charge less than 2 yrs ago and in that time the device had to be replaced and bands broke twice. Now it has broken a 3rd time. Customer service won’t do much more because the warranty is 1/2
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Micheal King
(@superkiid) reported
@Q8lady88 @FitbitSupport I had similar issue, but I got mine fixed through @hack_ancheta on Instagram he's really good
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Dave Tilley
(@dgtill2021) reported
@FitbitSupport Have an issue with Fitbit charge 4. My battery periodically vibrates and changes the face of screen. Also, the function button on side of watch does not seem to work properly. The information is still being processed correctly for the most part.
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kevgnyc
(@kevgnyc) reported
Lost my beloved @fitbit so had to resort to my Amazon Halo, and Halo's app is a **** show!
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Frank Del1981
(@FrankDe1981) reported
@FitbitSupport is your app down?? Can’t sync or see and anything. App is up to date along with my phone
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TMase
(@TMase16) reported
Don't buy a FitBit! Just throw your money in the trash or burn it! That's all @FitBit is gonna do for you!
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the biggest of them all
(@thebiggestofth3) reported
Today makes 22 days that I mailed my versa 2 back to @fitbit & they have not confirmed receiving my product....Extremely poor service @FitbitSupport #loyalcustomersince2013
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Jakki Brooking
(@JakkiBrooking1) reported
@FitbitSupport why is my Fitbit versa frozen on the logo and won’t reset no matter what I do? 😡😡 seems like a common problem with your product after googling
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TMase
(@TMase16) reported
@fitbit This has to be some kind of scam because none of the Fitbit devices is reliable for longer than a year or two. This is highway robbery! Your products are GARBAGE!
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Darren Straniero
(@DarrenStraniero) reported
1/4 @FitbitSupport help. I received a new fitbit Charge 4 on 07/15. Within 10 days it stopped working. Let's ignore that optic for now. @fitbit sent a new device immediately🙏. Looked like a "refurbished" replacement device🤔. Let's ignore that optic as well. I digress...
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Michael Gammans
(@michaelgammans) reported
@FitbitUK @FitbitSupport My daughter bough a Fitbit Inspire 2 yesterday, but the app is not recognising her password. She tried resetting the password but the reset emails are not arriving. Please can you help as it's very frustrating. Thanks for your help
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Claudiahennessy
(@Claudiahenness4) reported
@fitbit i have an issue with premium on my new Luxe which I reported 9 weeks ago. I have asked every week on Twitter and by email for an update and today I get an email saying my case is closed because you haven’t heard from me??! How can I get my issue fixed????
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Dave Holguin
(@daveholguin18) reported
@FitbitSupport Help! My wife’s rose colored Fitbit charge 3 is dead and now she blames me because I told her it would be fine if she took a shower with it on. I have the same charge 3 only in black and I always shower with it on and have had no problems. She never showered with
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Amanda Beatty
(@Amanda_Triplett) reported
Hey @fitbit disappointed you sent me a broken refurbished product to replace my original so you can say it’s out of warranty. Please make it right!
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Graham Hardy
(@LordKatsamuro) reported
@FitbitSupport Hi, I have an issue with my Ionic, Cannot get the watch to charge. I have held down the bottom@buttons to reset the watch but that doesn’t work either. Normally I see the battery icon showing 0% and then it takes a charge. Nothing this time
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Sophie kneebone
(@Sophie60762662) reported
@FitbitSupport Not working
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Neha Kaul
(@NehaKau25109981) reported
@FitbitSupport hi, my fitbit verse2 fell down and display has broken. Where is the service center in delhi NCR?
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Barbie Oswestry
(@ShackladyB) reported
@FitbitSupport hi just purchased a Fitbit Versa 3 and very pleased with my watch but I'm having trouble getting the app to link to my WiFi it connects then when I go back into it it has disconnected so I'm not able to receive notifications direct to my phone.