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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Online Features (24%)
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Device Failure (24%)
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Errors (18%)
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App Crashing (15%)
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Website Down (12%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Raddy
(@Radhaiyen) reported
@FitbitSupport @fitbit watch still detects biking despite switching off auto detection for biking in the app. And in your watch why does it keep vibrating if i had already answered the call? Pls release an update to fix this.
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Vikki
(@Wattsit01) reported
@FitbitSupport is there a problem with the app? I'm getting a blank screen when opening the app on my phone? It won't sync...
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SPOILER WARNING ☠️
(@meanlesbie) reported
@fitbit my watch is calculating my sleep apnea as a swimming workout in the middle of the night… is there a way i can fix this?
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Mrs Giles Farmer
(@MrsGilesFarmer) reported
@FitbitSupport Hi, returned from France to England 3 days ago & the language on our watches has changed to French. We have changed the time & location back to UK, turned it off & on again, but it’s still in French. Very annoying! Can you help please? Never had this before.
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dmb5_libra
(@dmb5_libra) reported
I am so sick of this app not working!!!! After installing and reinstalling as advised by you support on one of my two phones, now my device won't pair. Whoop is looking better and better every update. Google always destroys everything @FitbitSupport @madebygoogle @FitbitDev
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Wagner Bertolini Junior (he/him)
(@wagnerbertolini) reported
@fitbit @FitbitSupport, when are you guys going to fix these sh***y bugs that you have so my watch keeps working as expected? It's clearly software. I have more than one watch in my family, all with the same damn bug.
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wendy
(@wowindc) reported
@FitbitSupport But my Mom is having same issue, so it's now a "me" issue but a fitbit app issue.
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Kathleen A. Lynn
(@KathleenALynn) reported
When you new @fitbit @FitbitSupport device stops working and they want a credit card to help you. SERIOUSLY?!?! #worstservice
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Lisa KH
(@HeartandHolm) reported
I just received a Fitbit for my birthday last week and it says I claimed 27 sets of stairs today. I can assure you, I did not. However I drove over some big hills. @FitbitSupport, is there a fix for this? I see it’s a common issue on some blogs.
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Jared Kotz
(@Project_v3) reported
@fitbit are you ever gonna fix the Grey X Alarm bug on the charge fitbits?
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NC
(@herbalnc) reported
@FitbitSupport why the hell are you forcing all owners of your devices to move to linking their Google and Fitbit accounts!? Totally unnecessary. I've bn happily using my Fitbit username and password all these years with no problem. What possible benefit can there be for users?
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kmax
(@tayojaiyeola) reported
@FitbitSupport Fitbit recall was a scam, they deliberately try to defraud by taking your device and not replacing it, while they bug you down with endless emails.
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DS
(@denis_seget) reported
I bought a #Charge6 I can’t activate because Google linking is broken (account already used with Fitbit). Support looped me with no fix. Need Account Specialist to unlink/purge. Case 7-1116000039848 @FitbitSupport @madebygoogle
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Randi
(@Randilynne89) reported
@FitbitSupport is the app down? It hasn’t let me sync since yesterday.
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Fair
(@fairzs) reported
@FitbitSupport I have a serious issue with my Ionic recall. My registration from Sep 23 (Ref: 2025092304840494) has a "code not found" error. Your support process has failed and I need my case escalated immediately. (1/2)
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Hannah
(@HannahWalter15) reported
@FitbitSupport Same issue after doing all that. I’ll message now
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John Cook
(@Jacalakie) reported
Although not a massive Apple Watch fan..I’ve had mine for 6 yrs still going strong. My wife has had 2 @fitbit in 4 yrs & @FitbitSupport won’t with her broken 2nd as she can’t remember where she bought it. Thinks she’s now switching to Apple Lesson? bad support = lost customers
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William Gardner
(@williamgardner) reported
@FitbitSupport Hi, the strap clasp has broken on my Fitbit Charge 5 and it's just out of warranty. What are my options? I'm in the UK
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Brad Gallant
(@BradGGallant) reported
@FitbitSupport on my 6th fitbit. Screens always fail. My charge 6 failed after 9 months last weekend. I had to send it my broken one for them evaluate before a replacement is sent. Product quality????. Do @Apple #Watches last longer vs perishable @fitbit’s 14 month life span?
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Matt Hively
(@MattHively) reported
@FitbitSupport @Wattsit01 I'm having the same issue this morning.
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Abhishek Ranjan
(@risefromdashes) reported
@FitbitSupport sense 2 watch switching off multiple times during the day, batter back up of 2 days, not doing ECG..no way to reach customer care..it is u der warranty bought from amazon India..need help asap @fitbit
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Shweta Sharma
(@ShwetaSharma_SS) reported
@Google’s superpower: buy great products → kill them slowly. 🪦 Been a @fitbit user for 10+ years. Now the app can’t even show the correct TIME. ⏰ (Kinda imp for, you know… a WATCH.) At this point, I’m just waiting for the error message: “Time not supported in your region.”
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Michael Simms aka AntiKytherA
(@micsim35) reported
@madebygoogle I am really regretting buying the Fitbit Sense 2 as the app on my Pixel 8 for it has been nothing but trouble for the last 5 weeks. I reached out to @FitbitSupport via the help centre and email. They were extremely frustrating to deal with.
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Sean
(@Madders505) reported
@FitbitSupport Any chance of some help please?
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Kevin
(@monochromehill) reported
@fitbit is weird bc what do mean you have days where i can forget to close out my workout and suddenly I have a 13 hour, 8000 calorie strength training session. But then there are days where I stay still for 2 minutes and it closes out my ****
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Michael Krempasky
(@krempasky) reported
@FitbitSupport And every time, “something is not working, try again in a few hours”
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tiki
(@crazyzombienerd) reported
@FitbitSupport Why don't you help to sort problems out?
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Nemesis 🇺🇦
(@esiotrot54) reported
@FitbitSupport Thanks but there is definitely a battery issue as goes from 66% before bed then wake up and it is down to 6%—this morning — this was not always the case and got worse recently—my usage has not changed at all so this clearly is a defective battery
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Rory Middleton
(@METTTAL) reported
@MyFitnessPal / @MFP_Ops / @FitbitSupport Is there a new issue with syncing Fitbit data? My Fitbit data shows 9 steps and -600 calories today. It was fine yesterday and I see that the Fitbit app updated yesterday and MFP updated 3 days ago.
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Darwin .° ｡𖦹˚ 𓆝 (0 days binge free)
(@fish_inatree) reported
@FitbitSupport thank you i will go try and fix it soon!