Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (60%)
• App Crashing (13%)
• Online Features (7%)
• Sign in (7%)
• Website Down (7%)
• Device Failure (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	2 months ago
Dillenburg	Errors	2 months ago
Paris	Website Down	2 months ago
Bigastro	Sign in	3 months ago
Gilbert	Online Features	3 months ago
Reutlingen	App Crashing	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mherrsch9 (@mherrsch9) reported 4 minutes ago

  @FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works

• 
  Crystal (@CryssyJ824) reported 8 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Anna Basic (@AnnaBasic2) reported 14 minutes ago

  The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.

• 
  Victoria Gleeson (@LadyGus) reported 15 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Alli (@AlliHeathe) reported 15 minutes ago

  @AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 17 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Potkin Azarmehr (@potkazar) reported 18 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 20 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Barry Weis (@bdweis) reported 21 minutes ago

  Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

• 
  Kelli Bachman (@kabachman) reported 22 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 23 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  michelle ormsby (@michelleormsby) reported 26 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  A.K.D. (@avasi01) reported 26 minutes ago

  Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

• 
  ᗩᑎᑎE (@SrslyStressed) reported 27 minutes ago

  @FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up

• 
  Ryan Linville (@Linville34) reported 27 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 32 minutes ago

  @All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport

• 
  michelle ormsby (@michelleormsby) reported 35 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Charlotte Anderson (@char_anderson94) reported 41 minutes ago

  @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

• 
  Stephen Rudman (@RudmanEsq) reported 41 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Pete Richardson (@PeteRichardson7) reported 43 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 44 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 47 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported 48 minutes ago

  Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

• 
  Theresa McHenry (@theresamch) reported 53 minutes ago

  @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

• 
  Marty (@fishtale13) reported 55 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Sanjay D (@sanjayk0303) reported 56 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  sb (@redlionny) reported 58 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  aztecab (@aztecabhuijing) reported 1 hour ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Rǝkha (@rekh01) reported 1 hour ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  Mikko Tuomela (@mikkotuomela) reported 1 hour ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.