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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (20%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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harperholt
(@harperholt) reported
@fitbit Hello - I purchased a Charge 4 on 09/09/20 & the attachment where the band plugs into broke. The claim page only seems to address broken bands not the watch body. How do I file a claim or get this fixed? I have the rcpt.
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dee ni lunnigh
(@dee1916) reported
@FitbitSupport I have had problems with my Charge 3 and it couldn't be resolved with troubleshooting or help from @FitbitSupport. Finally its back working but only because I installed firmware from Dec 2020... It seems to be the January update that has caused the issues with Android.
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Lallen
(@LAllen1014) reported
@FitbitSupport I haven’t been able to sync all day. Tried going to my laptop instead of iPhone, but that’s not working either. Can’t even log in
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Hurricane Diana
(@dianamcqueen) reported
@LFCMoSadio @FitbitSupport I'm so used to it not working that I go through all those steps before I realize lol
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Mrs Survival
(@MrsSurvival) reported
@FitbitSupport Now not getting any message notifications. Only calls. SORT OUT YOUR ****.
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browne8228
(@browne8228) reported
@FitbitSupport Bet the outage happened when they screwed up an update.
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Dr. Theda Rose
(@ThedaRose14) reported
@FitbitSupport Hi I was just told by Fitbit support via chat that this issue is not resolved. I still cannot sync. The last time I could was 10am EST
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Diane Beaulieu
(@DianeBeaulieu9) reported
@FitbitSupport i have problem since today shutdown. The section <<sleep> of the fitbit application on my iPad is not working Wells. It take many seconds to open. When i try to go back, it freeze. Also, in my account, when i press thé charge 3 section, fitbit crash and close automatically.
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Lallen
(@LAllen1014) reported
@FitbitSupport Still not working
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Himindraa R Saxena
(@Himendra60) reported
@FitbitSupport You are not helping anyway .. my Fitbit is not working for past 1.5 years, you are such a pathetic company and Noor at all customer friendly#no-to Fitbit
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dee ni lunnigh
(@dee1916) reported
@PaulWeb65625030 @realpalmtrees11 @FitbitSupport Install firmware from Dec 2020, seems to be new January update that is the problem with Fitbit and Android.
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Kevin Perkins
(@kjperkins72) reported
@FitbitSupport For what?? Just like millions of others It's still not working!!??
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Matt
(@MattSeagulls360) reported
@FitbitSupport Not sure what is wrong with people, there is a problem they are working on it..
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Mama Snowie
(@SnowQueenTgrClw) reported
@FitbitSupport Apparently it's fixed now. Except I'm not getting notifications on my watch and I don't know how to fix that. All the settings are correct.
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Yvette Fish
(@YvetteFish1) reported
@FitbitSupport Hi, my fitbit isn't working. Nothing shows up on the screen. I did the restart on it a couple of times and it didn't fix it. I take such good care of it and all the one's in the past. And they all quit working. Can you let me know if it can be fixed? Thanks Yvette
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Chloé Hourmouzios
(@CHourmouzios) reported
@FitbitSupport Thanks. Looks like there was an issue with the Fitbit server. All resolved now.
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Chelsea Martin ǂ
(@fellsea) reported
@NefraG16 @FitbitSupport I’ve got an ancient flex as well & currently have the same issue. I’ve hit 10,000 today & mine reads as 0. It’s not synced since 22:09 last night. So frustrating!
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margaret
(@magzengland) reported
@FitbitSupport I’m still having issues syncing 😞 followed all advice on the link to solve the issue but still not working
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Ratchet
(@OldManRatchet) reported
Hey @Fitbit, when are you going to fix all the damage your update did the other day? You know what I'm talking about, it's all over your support forums
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Lowell
(@LRinker1) reported
from
Kalamazoo, Michigan
@KateInTheTrees @FitbitSupport A whole bunch of people wasted a whole lot of time....a heads up sure works have been appreciated once the issue was identified.
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NotABot
(@NotABot69627073) reported
@FitbitSupport Cant sync or login
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Chelsea Martin ǂ
(@fellsea) reported
@PaulWeb65625030 @realpalmtrees11 @FitbitSupport I’m having the exact same issue!
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Micro Import Service, Inc.
(@MicroImportServ) reported
@AngieRose54 @FitbitSupport What’s the issue? I’m not having any issues with my Fitbit that I’m aware of. Appears to be working well.
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Karen Anderson
(@kannieanderson) reported
@AlectayPS2 @FitbitSupport Funny how they insisted this was fixed. Everyone on this thread has a different issue. I’m also having issues with WW. Def not fixed.
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Takaaki Igarashi
(@autumntk) reported
@FitbitSupport hi! Firmware version of my charge 4 is still 48.2. could you help why I can not update?
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Capital Markets CAN
(@reconnreport) reported
@FitbitSupport I see the issue. No Active Zone minutes are being recorded or displayed on the App.
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Karen Anderson
(@kannieanderson) reported
@rihardxl200 @FitbitSupport Had this issue all day. Finally deleted and downloaded app, for the billionth time and turned off my phone. Magically, 3rd party apps are working again. Good luck!
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Hollis
(@HollisHHenry) reported
@FitbitSupport Hey @FitbitSupport you know what would be super awesome? At the beginning of an issue/outage notify your users there's a problem. Spent far too long troubleshooting when it wasn't on my end, but yours.
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Nick (Dizz-knee)
(@ndisney) reported
One month after my warranty expires, @fitbitsupport bricks my device. It had a problem with the button but could still operate. They then offered me a crappy discount instead of fixing the problem they caused.
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Dammit Janet 💙📚🇪🇺
(@_Janet_) reported
@TheNicktarine @FitbitSupport I have this issue. I've done over 10000 steps every day since October 2019 but the app is stuck on 6000 and won't sync. So frustrating, especially if my steps don't reappear.