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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features | |
| Mulhouse |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Karen lindsay
(@Masmum) reported
@FitbitSupport my versa 3 syncs but isn't adding correct steps to challenges, is there an issue and if so when is it likely to be resolved?
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Murda
(@MissMurda954) reported
Dear @FitbitSupport @fitbit my fitbit has been working just fine before this update and this battery issue is not because of my negligence.Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update
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Sav G
(@salazartieri) reported
@MarrowofDoom @fitbit Hi sorry a question, you solved with your fitbit, I ask you why I too have the same problem
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Murda
(@MissMurda954) reported
@FitbitSupport Again, my fitbit has been working just fine before this update and this battery issue is not because of my negligence. Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update.
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Anthony Braganza
(@AnthonyBraganz3) reported
I called up @fitbit (6th time) and insisted that I want to speak with the technical team directly (it was already July). I was told that the technical team NEVER had my case and this was the first time they are hearing about it! The ONLY solution to battery issue is replacement!
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Sarah Janicek
(@SarahJanicek) reported
@FitbitSupport Fitbit won’t sync today. I see I have the updated app now. How do we resolve this sync issue?
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Kayla
(@Wilbz0herb) reported
@valeahtine @fitbit @FitbitSupport Yup after the latest update thousands of us are left with useless watches. Fitbit’s response? It’s a warranty issue so if it’s passed warranty they’ll offer you a 35% discount for one of their newer pieces of garbage
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Skydancer
(@elizadoalot54) reported
@FitbitSupport They keep saying to@do the same thing that does not work They need to wake up and come up with effective interventions and one step every day is too slow other digital devices actually work you threw the process In one call this should. Not take weeks
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leah
(@valeahtine) reported
@Wilbz0herb @fitbit @FitbitSupport Oh wow, that’s super garbage. Is it just versa’s or all fitbits??
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Patricia Greenlee
(@thepsalmis) reported
@FitbitSupport app not syncing with my zip. Zip is working fine, but the fitbit app hasnt been syncing with my zip since 8/6/21 please help
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Kartikay Sharma
(@Kartikay91) reported
@fitbit What's the point of buying a Fitbit if you people don't take any responsibility of the product after 1 year? I have a Fitbit Ionic $200, & it's out of warranty,now you people are telling me that it's a piece of garbage and useless. You won't repair or replace it. Insane
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Melissa Allingham
(@m_allingham) reported
@FitbitSupport - I’m trying to work through some problems with my broken Fitbit and now a discount code not working. Person online is not being very helpful. It’s frustrating.
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Murda
(@MissMurda954) reported
@felinefromspace That's what happens with @FitbitSupport. They send you a buddy software update and won't help you at all if your watch has any issues.. they might give you 35% discount code to buy a new watch or say to hell with you.
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Murda
(@MissMurda954) reported
@StefanIrimia @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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DeeRich
(@DeeRichDoHo) reported
I love my @fitbit Ionic and I rely on it everyday. Paid approx. $200 for it & it's only 2 years old. Out of nowhere, the face fell off.......Did I make a mistake and make a poor choice in my product selection....hopeful @FitbitSupport will help me find a resolution.
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Bruce Basen
(@brucebasen) reported
@FitbitSupport sure would like to be able to sync my Flex. Last update lost the 15 minute actual step. Now it doesn’t even sync. Yes I plugged in and did the reset thing. Any help.
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Murda
(@MissMurda954) reported
@FitbitSupport my fitbit has been working just fine before this update and this battery issue is not because of my negligence.Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update
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Skydancer
(@elizadoalot54) reported
@FitbitSupport After 2 weeks still no action that was effective asked for a refund why should you get my money if you don’t provide the service stillcant access terrible customer service contacted Apple
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Stefanee B
(@stefaneebarto) reported
@fitbit Really disappointed. Sent in defective item 7/26. Everytime I reach out, told a different story. 2x told rec'd @ warehouse, 3x told not rec'd. No one can help me. Told several x case closed. I'M FED UP!
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Murda
(@MissMurda954) reported
@AnthonyBraganz3 @FitbitSupport That's what happens with @FitbitSupport. They send you a buggy software update and won't help you at all if your watch has any issues.. they might give you 35% discount code to buy a new watch or say to hell with you.
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andrew pright
(@Sirsk) reported
@FitbitSupport i have an issue with my payment method. IDKW Ihave two accounts and I’ve been paying but I don’t have the premium access
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Mitz_G
(@Mitesh_Gohil) reported
@fitbit absolute terrible customer service after receiving a faulty fitbit luxe directly from your website. Keep going round in circles and can't even resolve the issue. Advertised to say 4 days battery life yet dies in 1.5 days. Clearly an issue with the product yet no support.
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RNB3
(@NevilleB53) reported
@FitbitSupport Well after a couple of attempts and reviews it’s the same result so at this point I’m gonna let the world know not to buy your product because if it breaks as a result of a poor design you will hide behind a warranty, been using a Fitbit for over 8 years, but now I’m switching
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Spacecat
(@felinefromspace) reported
@FitbitSupport Ok here is the issue. It’s sleep data not showing. I know i fully slept last night because normally a bad sleeper so I love to see the data. It’s worked right until your latest update. Sleep itself is not syncing.
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Murda
(@MissMurda954) reported
@FitbitSupport I've seen that there are other customers that have experienced this issue besides myself. Again, there were NO issues with my device before this update. This is not an acceptable resolution due to the fact that the only thing that occurred is the update. Please have technical
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Kayla
(@Wilbz0herb) reported
@theboopzone @FitbitSupport Probably best to throw it out. Sounds like Fitbit has the same answer and will try to say it’s a warranty issue. If it’s passed warranty they’ll offer you a 35% discount 🙄 Thousands of us are left with broken watches after the latest update.
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Skydancer
(@elizadoalot54) reported
@fitbit @BrotherVellies Well you billed me for premium and I can’t access it and customer support gives the same suggestions that don’t work good product terrible customer service
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Murda
(@MissMurda954) reported
@FitbitSupport Support to find a way to reverse the last update from my device or fix the issue with the current update. Thank you. A discount code for me to purchase a new device for this same instance to occur is unacceptable.
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john russell
(@jamruss23) reported
@FitbitSupport Has something changed in the app? used to be able to drill down on the steps and get the data in 15 minute increments. Cant do that anymore.
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Gaurav Lal
(@gauravlal30) reported
@FitbitSupport Hi. I’m facing issues with my Fitbit sense. It’s gone completely dead. Not sure if it’s the charger or the watch. Tried all the suggested trouble shooting options. Also no help or response from your online chat service. Please advice. It’s in warranty. Thx