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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (25%)
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Online Features (23%)
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App Crashing (23%)
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Website Down (14%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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The Urbie
(@TheUrbie) reported
@fitbit No fitbit because it doesn't work. Because you release garbage products that break in under a year and then refuse to honor your warranty.
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Sagewise
(@Sagewise6) reported
@FitbitSupport My Fitbit blaze has stopped showing any signs of working. No charging or any indication How can you help?
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rahul p
(@Rahul_P1986) reported
@Fitbit @FitbitSupport 47217791 this ticket given for what ? Are you going to fix my issue? it is already a month what kinda support are you running.
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Throw away
(@Throwaway755743) reported
@FitbitSupport I upgraded from a Charge 5 to the Sense 2. I cannot believe how bad the HR tracking is on workouts. Consistently 40-60 points below real HR. I have factory reset, restarted, reconfigured, etc. How did you guys release such a poor performer on your premium model???
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Gordo
(@Gordo_FlyersRok) reported
@fitbit You guys really gotta change this pic. Every time I scroll down, it quickly appears like someone’s taking a dump.
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Muralikrishnan Chinnadurai
(@muralibe) reported
from
Saidapet, State of Tamil Nādu
@FitbitSupport I got this one as a replacement my watch was damaged in accident. I was happy when I found this misplaced watch but still its not working.
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Aparna
(@chhuti_is) reported
Hi @FitbitSupport. Your sell a faulty Sense costing ₹22000. When I ask for replacement within a year you ask me to return it first & then only send the replacement. And you give a 6 year loyal customer with premium subscription 40 days timeframe. Slow clap to Jennifer and Lenny.
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👸🏻
(@Rezkhaaa) reported
Hi @FitbitSupport ! I’ve had my Versa 3 about 1 year and yesterday just started showing the Fitbit logo on the screen and will not show or teach my data. My app won’t sync and it will not seem to turn on. Please, help me. Thankyou.
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Ivson Passos
(@sonivex) reported
@FitbitSupport Another 15 days go by and crickets. Why do you treat your customers like that? All I need is help with a product I bought from you. So disappointed and frustrated.
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debamitra basu
(@DebamitraBasu) reported
@fitbit I am from India and is unable to create the payoneer account to claim tefund of the ionic recall. Worst my ionic has been disabled to sync with the android app. Please helo me
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‘Gars n Gains
(@El_Marinero1776) reported
@fitbit Twitter, stop putting fat pieces of **** on my feed. Do not normalize swine with nice watches
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Wajeeh Gay Lionوجيه المثلي الأسد
(@WajeehLionn) reported
Hi @fitbit I have two Fitbit watches and the chargers for both of them stopped working. Do you know why? Can you help me?
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Sarah Morris
(@samorrisar) reported
@PaulSuchman @fitbit I’m just glad to know someone else is having this problem. I love the app but it gets frustrating having to replace it every year if not months.
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Adam
(@walkadam) reported
@FitbitSupport how do I make a complaint with Fitbit about the terrible customer service and extensive delays I have received for owed refund.
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Buonafide
(@buonauito) reported
@judybugg2 @FitbitSupport is total garbage
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Philip Carman
(@Philipcarman) reported
Fair play to @FitbitSupport - inspire hr wasn't charging at all - and no hassle - they are sending out a replacemebt. In times when a lot of people are seeing bad levels of customer service, @FitbitSupport has gone above and beyond.
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stockethics
(@stockethics) reported
@FitbitSupport @JHartline11 Same with Fitbit charge 5. The clock faces are all the same poor style and NOT user customisable. Judging by the lack of response for over a year on the official forum, they never will be.
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Fitbit Support
(@FitbitSupport) reported
@VoteAkil @fitbit Hi, @VoteAkil. Copy that. Sorry for the trouble. We've responded to your DM. Please check your inbox. Thanks.
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rahul p
(@Rahul_P1986) reported
@FitbitSupport 47217791 this ticket given for what ? Are you going to fix my issue? it is already a month what kinda support are you running.
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Rohit Bajpai
(@RohitBa85062624) reported
@FitbitSupport not able to connect my sence,need help to connect.
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Buonafide
(@buonauito) reported
@fitbit Highly doubt the Fitbit will last that long…they are complete garbage now @FitbitSupport #Fitbit
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Jason Witt
(@WittDhmachine) reported
@fitbit I wont buy another. Both of the two I bought died way sooner than they should have and customer service just tells you too bad. If they are this disposable they should only be like forty bucks. Great product while it actually works……
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ellison
(@enderpotion) reported
@fitbit not in the app, but the stat/goal on the device itself (if you scroll down from the clock face). i dug through forums on your site and seems a ton of other people have pointed this out but you've done nothing to change it. it shouldn't have even been made with this as a default!
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rahul p
(@Rahul_P1986) reported
@FitbitSupport @fitbit 47217791: Are you going to fix my issue? it is already a month what kinda support are you giving. @elonmusk fire them pls.
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debamitra basu
(@DebamitraBasu) reported
@FitbitSupport pls help me for my ionic recall programme in india
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Buonafide
(@buonauito) reported
@yourmighty Definitely don’t get a @fitbit it’ll break three times before you can even charge an Apple Watch. They are total garbage nowadays don’t waste your time or money #Fitbit
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Paul Suchman
(@PaulSuchman) reported
@fitbit Why do your products always break? We have a drawer full of Fitbits. It’s too bad because when they work, they’re terrific. But they are essentially 6 month disposable tools.
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Allen Nicholson
(@allencodes2020) reported
@fitbit That post is from 2014 and flash is dead now. Follow the link on your site. You can no longer download flash. It isn't a choice you made to use it at this point. Your site is just broken.
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liz MacRae
(@LizMacRae) reported
@FitbitSupport Hi my strap keeps falling off on my Versa 3. It is attached properly however looking up on the forum this seems to be a common problem that needs to be addressed. I don’t want to loose my watch. It fell off yesterday in a shopping mall
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Muralikrishnan Chinnadurai
(@muralibe) reported
from
Saidapet, State of Tamil Nādu
@FitbitSupport Its not working. I tried! Now logo is also not coming