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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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MummaLovesKittens
(@hatthora) reported
@908MariaPaz @FitbitSupport This is still an ongoing problem in 2022! Fitbit have not put a cancel button on the app for iphone users who paid via apple.. instead we have to go to apple support
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J. Birdie 🇪🇺🇳🇱🇺🇸
(@jamadoria) reported
@FitbitSupport my mom’s Fitbit Inspire 2 is only lasting 2 days per charge & she is only using it for walking. Can you help?
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Angus
(@simplyangus) reported
from
Alberton, Gauteng
I had a @fitbit it has broken for the third time with the same problem. The two previous occasions they replaced it. Apparently this time “it doesn’t meet their replacement requirements”. Ok #shitbit I am going to buy a @Garmin like I should have done from the start.
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chicken or beef?
(@iamagiraffe) reported
@FitbitSupport Hi Fitbit, my mum's Charge 4 has stopped working and we've tried resetting it with no luck. When it's charging that shows on the display but nothing else does. Nothing is showing on the dashboard either when synced. Can you help?? Thanks
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Pranav Yagnik
(@PranavYagnik3) reported
@FitbitSupport Have spoken to given no. However they are not able to help. Plz confirm
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shatrunjay singh
(@sksbvp) reported
@FitbitSupport hi my Fitbit charge 4 strap is damaged , still in warranty. Please help
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Chess Lions Bertrange, Luxembourg
(@ChessLuxembourg) reported
@FitbitSupport My heart rate monitor stopped working. I have completed the factory reset and it is still not working.. Is anything I can do?
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Andrew Joll
(@arjoll) reported
And @FitbitSupport try with their chat, but don't really understand the issue - fair enough, that'll be why they contracted Digital River to handle this end of things.
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Graeme Moffat
(@graemedmoffat) reported
@KordingLab @fitbit Ultimately it’s about the experience design, at which fitbit is terrible. The key is well timed prompts from data to motivate healthier behaviour. Oura seems to reliably cause people to improve their sleep.
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ramesh
(@rameee1) reported
@FitbitSupport Versa 3 syncing issues, sync is not working properly. After sync, display shows download fitbit app continuously
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Sharon Masters
(@thei999shadow) reported
@FitbitSupport My Charge 3 won't charge, doesn't work. ALL work arounds don't work. How do I download new software/firmware that supposedly fixes issue?
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《°Adam°》
(@BenchedGoalie) reported
@fitbit is woke trash. Cringe commercial
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KordingLab 🦖
(@KordingLab) reported
@FitbitSupport It's not a device, it's an algorithm logic problem. If the device does not solidly sense a heartbeat, it uses machine learning to estimate it. This is a bad and potentially dangerous way of solving the problem. I am sure some of your engineers felt nervous about it too.
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Freya Greaves
(@FreyaGreaves3) reported
@FitbitUK @FitbitSupport amazing products but why has it been over a week since I placed an order and the tracking hasn't been updated since the 20th putting it in the Netherlands? I have never had such slow and badly tracked delivery, especially for such an expensive item
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Akshay Kumar
(@kakshay92) reported
@FitbitSupport @fitbit @FitbitUK If you didn't wanna offer a refund for the Ionic, why the PR stunts? Stuck in procedural nonsense, getting the same template replies from your support staff, truly terrible from a company like Fitbit. 5 years of loyalty, repaid like this!
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DarcyR
(@drafoss) reported
@FitbitSupport after two months waiting on my ionic recall, got my new device and it’s a dud…2 days charge vs 6+ days advertised…customer support no help…terrible experience…you need to step up your game
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PK
(@Krejcikova13) reported
@FitbitSupport Bought a Fitbit 5 charge last week, The device said 100% when I charged it last night, 3,000 steps so far and right now it says it's 54%. That's a problem. Suggestions?
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Guillermo Ysusi
(@Ysusi) reported
@fitbit @FitbitSupport so the only answer from your support team was: it’s no longer in warranty. So there’s nothing to do to fix a 3-year-old versa, supposed to be water resistant, when it died after a few strokes (which it measured btw) in a pool?
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jammer Ⓥ
(@findjamski) reported
@FitbitSupport I have and none of them fit, that's the issue. No matter which device I choose I have to take my phone with me as none of your devices are now feature complete. Essentially, you've pushed me out of your eco-system.
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misery guts
(@guts_ache) reported
@fitbitsupport This is the 5th device of yours that's broken on me. The chat support could not do a full subject access request. Nor give me the details on where I can make a full complaint This is not only bad service, poor recognition of loyalty but also a beach of gdpr
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Matt Lavender
(@_MattLavender) reported
@fitbit customer support is one of the worst I’ve ever experienced, still waiting on my refund (so far has been 7 weeks) for my ionic watch was asked to message them and after them not supporting me, they just left me on read @itvMLshow
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Richard Twyning
(@richardtwyning) reported
@fitbit I'm tired of waiting for my Ionic refund! Disabling my device which was working, and then not refunding me is illegal! You've broken UK trading law!
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Heather R-J
(@Formida42) reported
@FitbitSupport Now @FitbitSupport tells me via DM that it’s all OK, because I got an email. Explained the problem (again) via DM and am waiting for a response. #fitbit
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misery guts
(@guts_ache) reported
@FitbitSupport This is the 5th device of yours that's broken on me. The chat support could not do a full subject access request. Nor give me the details on where I can make a full complaint Where can I make a full complaint to your awful after sales service
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Mitul Verma
(@mitul_verma) reported
@FitbitSupport my Fitbit is not turning on. Please help me find a repair centre in India.
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Paul Seaman
(@beaglesays) reported
So it seems the poor handling and excruciatingly bad customer service is affecting a lot of people and @FitbitSupport responds to each with the same extreme lack of care and responsibility. #FitbitIonicRefundPending
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Tina bender
(@tinbend) reported
@fitbit @FitbitSupport You have the worst customer service of any company I have ever dealt with. Will never purchase another one of your products again.
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Lynda B
(@LyndaBe) reported
@fitbit my versa 2 display is changing randomly between screens, I have tried everything I could find in forums. Can you please lmk what the issue is?
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《°Adam°》
(@BenchedGoalie) reported
@FitbitSupport Your commercial is the issue.
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Lsbanne
(@lsbanne) reported
@FitbitSupport And once again, it is a scripted response that doesn’t fix the problem. I want it fixed or replaced, how difficult is that to understand. Horrible customer service.