Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• Online Features (24%)
• App Crashing (24%)
• Website Down (10%)
• Sign in (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	10 days ago
Oldenburg	Sign in	11 days ago
Hamburg	App Crashing	11 days ago
Vincennes	Errors	11 days ago
Mainz	Errors	11 days ago
Le Mont-sur-Lausanne	App Crashing	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Williams (@codeslubber) reported 3 minutes ago

  I am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.

• 
  aztecab (@aztecabhuijing) reported 6 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Mandeep B 🚢 (@mandeepmusings) reported 7 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Crystal (@CryssyJ824) reported 8 minutes ago

  @mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.

• 
  Paul DeKraker (@DeKrakhead) reported 9 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Bessents Mean Right Hook (@BessentsFist) reported 11 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Crystal (@CryssyJ824) reported 14 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Potkin Azarmehr (@potkazar) reported 15 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 17 minutes ago

  @FitbitSupport Is there any help out there?

• 
  Robert Tarbuck (@bobbybrum) reported 18 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  Simon Atherfold (@Grumpysworld1) reported 19 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Jake (@rugbyballs8) reported 20 minutes ago

  @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

• 
  Ramit Sheth (@ramitsheth) reported 22 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

• 
  AmberPaw (@AmberPaw) reported 22 minutes ago

  @FitbitSupport is there a problem? I cannot sync with my Samsung droid phone

• 
  MV Balaji (@MuVeeBalaji) reported 28 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  Shaun Thomas (@BonesMoses) reported 28 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  mege (@mege69) reported 38 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Mudit Saxena (@MuditSaxen56971) reported 41 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 43 minutes ago

  Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours

• 
  Potkin Azarmehr (@potkazar) reported 45 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Mark Pearce (@markyp46) reported 45 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  J Silbert (@silby21) reported 47 minutes ago

  @FitbitSupport all my friends are gone! Is there a glitch?

• 
  Remixkid DCardinal (@DJDCardinal) reported 47 minutes ago

  @FitbitSupport Hi, I have 2 Fitbit devices, one of them an orange hue has developed at the top of the screen as well as the watch becoming glitchy. the other has a ❌ and lost sync data and won’t connect to the app, have reset both watches several times with now luck. Help!

• 
  Joseph Russo (@NGridEconDev) reported 48 minutes ago

  Okay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 48 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 51 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 57 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Mikko Tuomela (@mikkotuomela) reported 57 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  MH (@Ms01251977) reported 1 hour ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

• 
  Nicola Bardon (@NicolaBardon) reported 1 hour ago

  @FitbitSupport hi I have DMd you about a broken fitbit