Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (28%)
• App Crashing (28%)
• Errors (28%)
• Sign in (6%)
• Website Down (6%)
• Device Failure (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	1 month ago
Oldenburg	Sign in	1 month ago
Hamburg	App Crashing	1 month ago
Vincennes	Errors	1 month ago
Mainz	Errors	1 month ago
Le Mont-sur-Lausanne	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 6 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  michelle ormsby (@michelleormsby) reported 7 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Amanda Blount (@amandablount2) reported 9 minutes ago

  @Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.

• 
  Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 9 minutes ago

  Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours

• 
  Khoa Huynh (@Khoa_Huynh) reported 10 minutes ago

  Is there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport

• 
  Stephen Rudman (@RudmanEsq) reported 17 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Ryan Linville (@Linville34) reported 17 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  POPs line (@Queen_PaulineD) reported 18 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Simon Atherfold (@Grumpysworld1) reported 18 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 21 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Simon Atherfold (@Grumpysworld1) reported 21 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  MV Balaji (@MuVeeBalaji) reported 22 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  Mikko Tuomela (@mikkotuomela) reported 25 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Beccybecster (@beccybecster) reported 28 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  subba Taniparti (@subbu1299) reported 29 minutes ago

  @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!

• 
  Frankie G (@knarf74) reported 29 minutes ago

  @Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?

• 
  Texas Peaker 💪 (@PeakerNation) reported 31 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  Shaun Thomas (@BonesMoses) reported 31 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  Rob Williams (@codeslubber) reported 35 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 45 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Ken Baldwin (@kenno_the_kenno) reported 45 minutes ago

  @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

• 
  LebowskiAchiever (@VPapillon7) reported 47 minutes ago

  @awalmartparking @FitbitSupport @googlehealth When Google changed so much of the original Fitbit app i just switched to an apple watch, which doesnt mean their app is better its trash but at least its synced to my phone :/ RIP FitBit app

• 
  See The Cinders Dance (@mckeg_r) reported 55 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 55 minutes ago

  @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

• 
  Harshad (@Harshad81545152) reported 58 minutes ago

  I bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK

• 
  @MikeBeach (@mike123qwe) reported 58 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 58 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Crystal (@CryssyJ824) reported 59 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 59 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Brad Newman (@bradmnewman) reported 60 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.