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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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Online Features (21%)
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App Crashing (21%)
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Website Down (13%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Amy B 🌞🌜⭐️
(@amybuchwald) reported
Don’t bother trying to get customer service from @fitbit They’ll just gaslight you and tell you there isn’t an issue even when you show them proof and send them links to other people posting about the same issue.
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Amy B 🌞🌜⭐️
(@amybuchwald) reported
@FitbitSupport Thanks for more nothing. I’ve gotten five replies all saying the same thing. If you just said “we don’t know why this is happening and can’t fix it” I’d have more respect for you than just saying there isn’t an issue. I’m done getting the same response.
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ChrisWildePE #FE #HE
(@ChrisWildePE) reported
@MissAWaters1 @fitbit Yeah it usually takes me a while to figure out why my watch face is upside down when I’ve changed it! Ha!
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Shubbster
(@SoSportySpice) reported
@FitbitSupport @rita_hagan I just got a Fit Bit Versa 3 and I'm having trouble synching it to my Samsung A50. Any update on what I can do??
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Dave Allcock
(@wwfc_dave) reported
@FitbitSupport Thanks for your reply. DND had been turned on, not sure how! I have another problem though. Todays walk tracked GPS perfectly well with no dropouts, but the stats have recorded over 1 mile too short. My partners phone tracked the correct distance using komoot. Any ideas pls?
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Disappeared News
(@DisappearedNews) reported
@FitbitSupport I don't know what you are selling. Please reply to my questions. It appears your app won't run without contacting Facebook. If correct, your app is telling Facebook that I am a Fitbit user. Also reply on the issue of why you think keeping users' DOB is not a security risk.
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Andy Burns
(@thewellbeing_gy) reported
@FitbitSupport Seems like a WiFi issue on the phone app it had forgotten the password. Took a while for it to accept it Hopefully sorted Ta
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stitch in time
(@redpolkadots17) reported
@fitbit I paid over £200 for my Ionic watch just over 2 years ago and now it won’t charge. Your support team have agreed all troubleshooting methods have been exhausted and offered me a 35% discount on another watch!! Fix the watch I have! #Fitbit #fitbit #refund
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Bobby Joe
(@apellbob) reported
@MensHealthMag I wouldn't waste money buying the @fitbit Versa 3. Such a slow watch, poor stats- always behind. I miss the Ionic.
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Lee
(@lostgiraffe01) reported
@FitbitSupport help can't sync my fitbit sense with the app
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mark salter
(@msalter2009) reported
@FitbitSupport Hey Fitbit me again. Replacement Fitbit arrived today. Thanks for that. But within 30 mins the battery on Replacement went from 66 to 0. So this is faulty again. Now back using original faulty Fitbit. Is an Update from your broken software ever going to come?
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Disappeared News
(@DisappearedNews) reported
@FitbitSupport You don't need my email address to find out if the Fitbit app contacts Facebook and won't run if it can't do that, and the second issue of the date of birth which you ask for in registration being a potential security risk. Awaiting your reply on these two questions.
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Sheena Lakhani
(@Sheena_Lakhani) reported
@FitbitSupport This does not seem to be working. It turns on briefly and then turns off again. Can you help?
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Billy Hill
(@BillyHi47360310) reported
@FitbitSupport the iOS app on my iPad Air is not working right! It doesn’t sync correctly, IF AT ALL! I can sync it on my laptop, but that doesn’t skater the fact your iOS app is ma Functioning after the last updates!!!
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Nics
(@NTGrace) reported
@HPluckrose @fitbit Agree! Sense heart rate is completely wrong during workout. I’ve had fitbit since 2012 and never had this issue on previous models.
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Takács Bódis András
(@tbandras) reported
@FitbitSupport @Bobbybathhead Your forum moderator just closed the thread that was running for 10 months acknowledging the problem, but not providing any information on the fix. You are right, this is DEFINITELY not the solution we are expecting.
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Miss A Waters 🏴
(@MissAWaters1) reported
@T_Aprimary @fitbit I always take it off to wash. I find keeping on overnight is a big problem too!
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kristen whelchel
(@krissydolphin) reported
@FitbitSupport my Fitbit ionic charger was working and then all of a sudden it just stopped I have never had a problem with this one is just out I mean I haven't had this Fitbit ionic maybe three years and this is going to be the third charger I don't know what else to do
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Carina Moloney
(@carina_moloney) reported
@FitbitSupport the button on my Versa 2 has stopped working with the last few days, how can I fix it.
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Sarah Day
(@geowriter) reported
@FitbitSupport Thank you. I promise I’m not running some sort of weird device replacement racket! You’ve sent me two replacements so far and both were broken on arrival. It’s tiring to keep sending them back.
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Daniel
(@Daniel63506422) reported
Don't buy from @fitbit.Still waiting for my device I paid for on Black Friday as a Christmas Present and now its 3months later. Worst Customer Service ever that won't let me speak to a supervisor & have hung up on me+lied to me & have been nothing but rude even laughing about it.
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🇬🇧 🇬🇧Yes Nigel for Prime Minister🇬🇧 🇬🇧
(@Mr__XYZ) reported
@FitbitSupport Hi, of course I know how to manually sync. But I dont want to have to. That's the whole point. I want to look down at my watch in the morning & see my sleep stats. Why can't i set it to auto sync each day? Its a complex digital mini computer, so why's this not possible? 🤔
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Nics
(@NTGrace) reported
@HPluckrose @fitbit It’s not just us, seen plenty of complaints so I’m hoping they will fix at some point. I’ve been through full reset with support but no improvement 😞
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Amy B 🌞🌜⭐️
(@amybuchwald) reported
@FitbitSupport You’ve sent me numerous emails, all saying there isn’t an issue when there obviously is. There’s no point in more communication when you just keep saying the same thing.
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Jennifer Harper
(@JenniferdHarper) reported
@FitbitSupport My versa 2 screen won't swipe. Have followed troubleshooting ideas from forums: unpaired and re-pair via Bluetooth; Fitbit-specific clock face; uninstall & re-install app; hard reset--except cannot get to settings on device, obviously. Help!
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Mahnaz Siddiqui
(@MahnazSiddiqui) reported
@MissAWaters1 @fitbit Removing it will clearly help but that’s not helpful advice. I get these sorts of rashes. Form of eczema or contact dermatitis. E45 should sooth it now but prevention ? Loosen strap? My fit bit strap fallen to bits but you could be allergic to the strap material. 🧐
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Amy B 🌞🌜⭐️
(@amybuchwald) reported
@FitbitSupport Yes, I received the email and like all the other emails it denied there was an issue despite showing them the issue and sending links to other people posting about the same issue. I don’t need more emails saying the same thing.
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Jeff Dreke
(@JSDreke) reported
Why does a @fitbit with no speaker or microphone have a “call back” feature. Really poor UX
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Shylaroblox
(@DRoyalhigh) reported
@FitbitSupport hi! the calories i’m burning is wrong on fitbit. how do I fix it? says i burned 670 calories when i just woke up and wasn’t even wearing it - i have a new versa 2
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pippa longley
(@LongleyPippa) reported
@fitbit not working still