Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	9 days ago
Hamburg	Device Failure	11 days ago
Seattle	Online Features	13 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fitbit_DE (@Fitbit_DE) reported 4 minutes ago

  @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

• 
  A.K.D. (@avasi01) reported 5 minutes ago

  Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

• 
  noah🔸🌱 (@ShynyMagikarp) reported 5 minutes ago

  wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?

• 
  Danielle Gillieron (@DanielleGillie5) reported 13 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  Smurf (@SmurfMurp) reported 24 minutes ago

  @googlehealth @FitbitSupport Hi its working again now, without any interaction or changes from me, so it looks like it was a server issue at your side.

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 25 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Jennifer McFarland (@JenniferMcFar16) reported 25 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  maz (@kittensmaz) reported 26 minutes ago

  @FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 27 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Marty (@fishtale13) reported 27 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Evin Lamar (@SocialMediaEvin) reported 28 minutes ago

  There are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 29 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  MV Balaji (@MuVeeBalaji) reported 31 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  Mouzzam Mehmood Mukadam (@mouzzam_mehmood) reported 32 minutes ago

  @FitbitSupport my Fitbit air almost never gets the distance I tried to manually set the stride length and it still never gets it right. How do I fix it ?

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 34 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Simon Atherfold (@Grumpysworld1) reported 34 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  Jessica Young (@Jessicayoung_99) reported 36 minutes ago

  @clevermonkey93 @FitbitSupport I’m having the same issue with mine

• 
  Villanova Fan (@novafan1976) reported 41 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  Simon Atherfold (@Grumpysworld1) reported 42 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Mudit Saxena (@MuditSaxen56971) reported 42 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  Charlie Fenton (@CharlieFenton2) reported 42 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 48 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Giselle #FBPE (@giselle97) reported 49 minutes ago

  @LindaR39 @FitbitSupport @googlehealth And Google's App for it is garbage. I've stopped checking my FitBit.

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 51 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Mihir Vaze (@mihirvaze) reported 55 minutes ago

  @FitbitSupport got yellow screen on inspire 3. Tried draining battery, hard reset by pressing 10 seconds on it but am no avail. Please help

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 56 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Stephen Rudman (@RudmanEsq) reported 57 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 57 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Lex (@TheLexTimes) reported 58 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  Namrata S (@NamrataS691142) reported 59 minutes ago

  Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!