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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (43%)
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App Crashing (25%)
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Website Down (10%)
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Online Features (9%)
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Errors (9%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Izola |
App Crashing | |
 Jewar |
App Crashing | |
 Frankfurt am Main |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Frankfurt am Main |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Volume Talent
(@VolumeTalent_) reported
@FitbitSupport Your customer service is the worst
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Rachel Lester
(@LazyAtTheM0ment) reported
Never ever purchase the @fitbit Versa range. Never records heartbeat even though it says 24/7. Never had this issue once with the charge
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akemi
(@AiHime) reported
@FitbitSupport 2 hours later they tell me they cant help me, s.dh, this company is full of incompetent people
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Sandeep Talgaonkar
(@STalgaonkar) reported
@FitbitSupport Hello team this is Sandeep and customer from last 5 years. I have Fitbit Ionic model 72.1.15 and ordered strap for it ( ordered Versa2.0) but unfortunately it didn’t fit in for my watch. So wanted to return / replace. My order No was 220214-8800-3946458. Pl help
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☆Foxyknickers☆ 🔮🐾💙
(@fluff82J) reported
@ChipsSW @FitbitSupport @fitbit ****!!
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peter nilsson
(@peter_nilsson_m) reported
@fitbit & @Google given how poorly your devices work I sincerely hope that you shutdown your business like other Google acquisitions in the past. Distance - not working Heart rate - not working UI - working better for my shirt than my hands #fitbitIonic
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Jared Martin
(@elguapo543) reported
.@fitbit @bbb_us @ConsumerReports I'd like to know what this "policy" is that says an in-warranty device with a known problem cannot be serviced; I know I should "rest assured" Fitbit is trying to make products that don't break in-warranty, but why refuse service when they do?
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CA Kalpesh Jain
(@sap_kalpesh) reported
@FitbitSupport the rubber ******** my Fitbit Versa 2 came apart at where pin is inserted into. Can you help with with warranty replacement process ?
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Lloyd Morgan-Moore
(@Lloydm_85) reported
I swear my @fitbit Sense is the worst piece of tech I've ever had the misfortune of purchasing. I have to reset it every month and even then it doesn't stay connected. Not to mention the fact it constantly tells me it can't charge correctly. Stay well away, folks.
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Hannah
(@hannahlg01) reported
@FitbitSupport need to phone you to discuss an issue not resolved by chat/email. I can only find a US number which will be high charges to call. What is your UK support number please?
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✌Liz Franklin. 💉 X 3
(@Mcali4) reported
from
Narangba, State of Queensland
@fitbit How do I get a refund or new luxe since mine is not working. It hasn't worked (synced) for many weeks and I'm pretty fed up with it. Even to begin with it proved difficult to sync. I've tried all the tips and tried different phones etc.
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Yolande M-J
(@yolmalo) reported
@InterstellarEh @FitbitSupport Faulty products are covered by consumer laws! Please check the law in your country... For example @fitbit are liable for 6 years for repair or replacement in UK and Ireland! Don't get fobbed off with their out of warranty here is a 35% discount. Say no to poor quality products
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Elizabeth Stewart
(@wahistorian) reported
@FitbitSupport I cannot get my Fitbit Charge 4 to return to the Home Screen. It is stuck on stopwatch and no swiping will get the date to return! Help!
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Jane Morgan
(@JaneLjaries) reported
@FitbitSupport my charge 3 screen has gone black and won’t return. Still vibrates and I can see data on app on phone. Tried a restart but still no screen - I see this is a common problem - please advise.
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akemi
(@AiHime) reported
@FitbitSupport No they won't and they will waste your time before telling you they can't help! Buy an apple watch instead of anything from this company
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ConsumerAction
(@ConsumerAction4) reported
@HowdyNeighbor6 @FitbitSupport They don't want feedback because they don't want to change their bad customer service
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mary porter
(@maryluv2styleu) reported
@fitbit Too bad you lie and say your product is waterproof!!! $250 is a lot to spend have these things only last 16 months
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Matt Syp
(@MattSyp) reported
@FitbitSupport It's ok, I know the issue, just other brands work where yours hasn't since the HR. I was just hoping the charge 5 would do better since it has some really cool features like the ECG monitor. I've returned it already like the last few versions.
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Yolande M-J
(@yolmalo) reported
@FitbitSupport please can you tell me the complaints process. All I get is obstruction and no help
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SHRADHAA PARKAR
(@shradhaa_parkar) reported
@FitbitSupport Hello , I got a fitbit versa 2 for my dad from USA and I am trying to use the device in India. When I go to notifications on the watch it doesn't show calls , text , email section. It also doesn't show whatsapp in app notifications. Can someone please help me?
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Bri Archer, M.S., Civil PE
(@brianneg78) reported
@StephTheBlogger @FitbitSupport Hard restart can definitely help. But I’m on my fourth Fitbit because when they die they are completely dead.
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akemi
(@AiHime) reported
@fitbit Wow this is how I felt after trying to resolve an issue with my fit bit purchase. Buyer beware, very dishonest company
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ADITYA SHARMA
(@aditya24861) reported
@FitbitSupport @FitbitIN @fitbit ..Are you guys really exist when it comes to solve the problem of your customers who have been continuously struggling to find the pitty solution???
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Deb Perrett-Pearson
(@PerrettPearson) reported
@FitbitSupport @fitbit @FitbitUK I had a replacement Charge 3 (original faulty) 11 months ago & it’s now faulty. I’ve been told that fitbit won’t help me as the new Charge 3 didn’t come with a warranty of its own! As the original purchase warranty has expired 🤬🤬
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Kate Stevens
(@katesteven) reported
@FitbitSupport hi, my Fitbit sense keeps restarting. Several times in a row. I've looked on forums and tried to factory reset but it's still doing it. I've only had it since July. Can you help?
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The girl with her **** together
(@girlwithhershit) reported
@Fitbit has the worst, most offensive customer service ever. Do not waste your money on their product, I just wasted three hours of my time trying to explain to them that my device has an issue connecting to WiFi. All I got were useless suggestions such as restarting my phone or
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Craig Cameron
(@CraigCa16156765) reported
@fitbit the ongoing issue not being able to change music via deezer is absolutely shocking, this has been happening for over 12 months (see forums on your website) further to this the lack of contact from the support team is extremely underwhelming, no 2 messages from same person
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SH
(@Claretonmyshirt) reported
@fitbit Your straps have to be the most infuriating things on this planet, such a terrible design and some hard to put on. I truly hate this damn thing.
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Barsha Foxman
(@BarshaFoxman) reported
@FitbitSupport I only connected them today, but have followed your instructions. It hasn't corrected today's issue, but I will see what happens with the next meal I add. It's added the total lunch summary, plus the individual lunch summaries, giving a doubled amount.
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CarenB
(@carenbMom) reported
Hey @FitbitSupport what is going on with sync? Got slower and slower with each ‘bug fix’ update and now can’t sync at all. Maybe test your software before you push it out to users!!