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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte Cope
(@cope_charlotte) reported
Why does my Fitbit always loose my active mins?? Went from 170 down to 11? Help 🤔 #fitbit @FitbitSupport
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Patch
(@madebypatch) reported
@T_Aprimary @MissAWaters1 @fitbit Is it itchy, with little blisters? I get contact dermatitis/Nickle allergy. I don't wear a watch anymore. I have to be careful with glasses frames. I even used to get patches from the back of the rivets on my jeans when I was a teen! 1% hydrocortisone can help from time to time.
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DHRUV SOLANKI
(@DHRUVSO93704742) reported
Hello @fitbit @FitbitSupport @FitbitIN i have issue with my fitbit versa lite it has red cross on screen how to fix ?
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Nics
(@NTGrace) reported
@HPluckrose @fitbit Agree! Sense heart rate is completely wrong during workout. I’ve had fitbit since 2012 and never had this issue on previous models.
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Arun Singh Khokhar
(@arunskhokhar) reported
@FitbitSupport Fitbit charge HR band strap has broken from body. I want get strap and body of band replaced.
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Rob Brown
(@frobie) reported
@FitbitSupport doesn't seem like it has anything to do with my question. It is talking about battery level and my sync status but like I said it's a problem with the challenges, such as workweek hustle. I and the rest of the people on the challenge are often times unable to rematch
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Andy Burns
(@thewellbeing_gy) reported
@FitbitSupport Seems like a WiFi issue on the phone app it had forgotten the password. Took a while for it to accept it Hopefully sorted Ta
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Mr Todd
(@mto_mr) reported
@MissAWaters1 @fitbit I have same issue. Need to get in touch with @FitbitSupport a half term job!
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Jen Methven
(@jenniflower27) reported
@FitbitSupport There was maximum of maybe 1 or 2 below zone minutes at the end with cool down but other than that, they don’t exist so why is it showing me there was 22 below zone minutes?
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Devanathan
(@devanathan_sri) reported
@FitbitSupport I have Replied to your message with image. My Fitbit would not restart. Help me get a resolution, this is 2nd time in a row within /close to a year the charge 3 is giving me trouble.
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Tami Kreidler
(@TamiK10) reported
@FitbitSupport my bike rides are not being logged. I disconnected and reconnected and it’s still not working. This started shortly after update.
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Miss A Waters 🏴
(@MissAWaters1) reported
@MissAlice_SEN @fitbit It's what I'm reverting too aswell at the moment hopefully should help! 🙏
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Carina Moloney
(@carina_moloney) reported
@FitbitSupport the button on my Versa 2 has stopped working with the last few days, how can I fix it.
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Harish Krishnan
(@avengiyer) reported
@FitbitSupport That wasn’t the case. It shows deep sleep when infact I woke up and was sitting down resting for less than 30 mnts.
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Nics
(@NTGrace) reported
@HPluckrose @fitbit It’s not just us, seen plenty of complaints so I’m hoping they will fix at some point. I’ve been through full reset with support but no improvement 😞
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Sarah Day
(@geowriter) reported
@FitbitSupport Thank you. I promise I’m not running some sort of weird device replacement racket! You’ve sent me two replacements so far and both were broken on arrival. It’s tiring to keep sending them back.
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🐝
(@CoffeeTeachWine) reported
@FitbitSupport It is not the band, it is broken off before the band. You can see part of the fitbit is actually still in the band... It's broken off at the attachment part so a new band would not help the situation. Ive had this for like 6 months...
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🇬🇧 🇬🇧Yes Nigel for Prime Minister🇬🇧 🇬🇧
(@Mr__XYZ) reported
@FitbitSupport Hi, of course I know how to manually sync. But I dont want to have to. That's the whole point. I want to look down at my watch in the morning & see my sleep stats. Why can't i set it to auto sync each day? Its a complex digital mini computer, so why's this not possible? 🤔
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Ali rawi
(@rawi29) reported
@fitbit I've been using my third Fitbit with you you Fitbit charge for the last 6 or 7 month and now stopped anyone can help
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Sheila Randall
(@oasvcs1) reported
@FitbitSupport since the last update, syncing hasn't gone right. Now, my Versa 2 will not sync. I have tried restarting my phone. I have checked for additional updates. Help.
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Disappeared News
(@DisappearedNews) reported
@FitbitSupport Again, you don't need my email address to find out if the Fitbit app contacts Facebook and won't run if it can't do that, and the second issue of the date of birth which you ask for in registration being a potential security risk. Awaiting your reply on these two questions.
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Disappeared News
(@DisappearedNews) reported
@FitbitSupport You don't need my email address to find out if the Fitbit app contacts Facebook and won't run if it can't do that, and the second issue of the date of birth which you ask for in registration being a potential security risk. Awaiting your reply on these two questions.
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Marco
(@Marco13583722) reported
@FitbitSupport I did. I even removed and readded. Dane issue.
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Bill Speelman
(@WWSpeelman) reported
@FitbitSupport Thanks for your help. The forced quit worked.
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Jen Methven
(@jenniflower27) reported
@FitbitSupport That’s literally zero help, I know how it works. As stated my work out lasted just over 49 minutes, without the 2x activity minutes for cardio minutes and the unexplained 22 below zones minutes it lasted 63. How do you get 63 in 40? Where are the below zone minutes in the graph?
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Jamie Brigden
(@YOWJamie) reported
@FitbitSupport why am I prompted every time I open the app about location services?? I don’t want location services enabled which is why I disabled it. I don’t need to be reminded of this every time I open the app. So damn annoying. Fix it!!
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.
(@Char19_) reported
@FitbitSupport My Fitbit Alta HR isn't syncing my iMessage notifications no matter what I do. I've tried everything please help.
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Jordan McKittrick
(@jmckittrick15) reported
@fitbit how does someone cancel their premium subscription while they are still on their free trial. Have chatted with your help, they said they'd put a request in and still getting notices that they will still be charged.
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Marquel
(@marquelworld) reported
@FitbitSupport I need help
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Laura
(@itsjustmelaura) reported
Anyone else have issues with calorie inaccuracy when using @fitbit barcode scanner feature? Everything I scanned today was off. It didn't use to be this bad. #Fitbit