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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Doc Snoe
(@DocSnoe) reported
@fitbit What would bring my stress level down would be support for personal music storage on the Sense, exactly as was supported on the Versa 2. I bought my Sense yesterday from Costco and will be returning it for a refund for this reason. Goodbye, Fitbit!
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Judit
(@elwenion) reported
@fitbit #donotbuy So I have a new Charge 4 for new year's to track my hikes. Went on hiking GPS is not working. Contacting Fitbit support: we know about it - we will fix - we are not changing the faulty item even though guarantee is on. Charge 4 came out in 03/2020 still no fix
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Animus.Ac.orexis
(@AnimusAcOrexis) reported
@fitbit None since its taken more than a month to get the versa 2 replaced for a second time! How the F do I get a refund for this **** product and just awful support?
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Steven Payne
(@stevenpayne28) reported
@fitbit sync is broken again. Day 3 this time. And don't @ me about support, it's you, not me.
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Bubba Slay Lindy
(@jclindeman) reported
My @fitbit is not even 2 months past the year warranty and it's not working properly. What was I offered? A discount on a new one. I don't think so. Don't think I'll give them any more of my money.
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tzxAzrael
(@tzxAzrael) reported
@fosterthebeeple @fitbit @FitbitSupport that's probably a hardware issue. replacement time.
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staji82
(@staji82) reported
@FitbitSupport @ADeftTouch Sounds like you all are having a system wide issue? I’m having the same problem.
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Judit
(@elwenion) reported
so I should accept having a not working fitness watch and according to customer service just be happy that they might fix whatever time in the future #wasteofmoney @fitbit @FitbitSupport
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Elizabeth
(@lizzyde32) reported
@FitbitSupport my Fitbit is not responding to touch. I’m trying to sweep the screen up, down and sideways and it’s not responding. I’ve updated it and synced it and it hasn’t repaired itself. What can I do?
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Vanessa
(@vandruella) reported
Hey @FitbitSupport, I haven't used my Ionic for a while now (~3 months) and now it doesn't charge anymore. Same thing happened in 2019; back then I got a new watch. Is this a known problem? 😕
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Estberfer@gmail.com
(@estberfer) reported
@fitbit The worst watch that I never had! So disappointing. My husband bought for me two years ago, and suddenly not charging anymore, after talking to support for an hour, their best solution was gave me 35% discount and buy a new one , I paid $250 for versa 2, it is ridiculous
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Animus.Ac.orexis
(@AnimusAcOrexis) reported
@fitbit Not a single place I have shopped at support this feature, it's as bad as your products failure rate. Still waiting on my second replacement Versa 2
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Midlife Smarts - Jill Creighton
(@MidlifeSmarts) reported
@fitbit can someone contact me re a product issue. Been trying to contact your Help but no joy
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Judit
(@elwenion) reported
@FitbitSupport Do not buy Charge 4 - they know that GPS IS NOT WORKING but they won't do anything you have to live with your faulty item - welcome to fitbit customer support
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Bubba Slay Lindy
(@jclindeman) reported
My @fitbit is not even 2 months past the year warranty and it's not working properly. What was I offered? A discount on a new one. I don't think so. Just bought my wife a Sense and will probably be returning it.
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Diane Donnelly
(@didonnelly75) reported
@FitbitSupport -heart rate during workouts on my and my husbands versa 2 have been way off by for the last few weeks. Heart rate reading too low (at least 20 bpm). never had a problem with this until recently (since the update?)
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Matt Kruk
(@Chach9724) reported
@FitbitSupport hello, can someone help me fix my son's fitbit? The time is 7 hours off....
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Helen sims
(@helencsims29) reported
@FitbitSupport I have got a problem with my Fitbit Versa 2 the time on my Fitbit versa 2 has changed from London to Africa time and I want to change the time back to London.But Iam have problems changing the time on the Fitbit versa 2.
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Estberfer@gmail.com
(@estberfer) reported
@fitbit The worst watch I have never had. My husband bought me the versa 2 . He paid almost $300 with taxes and after two years, suddenly stop charging I called customer service and they could do anything, his best solution gave 35% discount to buy a new one, it is ridiculous!
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Maiden Auntie
(@toaoan) reported
@FitbitSupport Bought a Charge 3 in August 2020 and in the past week the display has become corrupt. I have tried rebooting but it doesn't help. Any suggestions?
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Jennifer
(@generalleehines) reported
@FitbitSupport my Fitbit charge 3 vibes but display won’t work. Tried to reset on charger but still having issue
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Carmel Winter
(@carmelwin) reported
@FitbitSupport my charge 4 has been dropping steps all week. Is there an issue?
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Eupraxia🐺
(@sempercoeur) reported
@FitbitSupport hi there, my fitbit won't sync, it freezes and its not cooperating. I've tried everything I can manually nothing works. Can you help me.
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Zach
(@Z_S01itary) reported
@FitbitSupport so my ionic stopped working today. Blue screened and I have already reset it twice and the issue persists. Any guidance will be greatly appreciated.
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Judit
(@elwenion) reported
@FitbitSupport Do not buy Charge 4 - they know that GPS IS NOT WORKING but they won't do anything you have to live with your faulty item - welcome to fitbit customer support
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Deadly Intent Gaming
(@DeadlyIntentUK) reported
@FitbitSupport my versa 2 is not syncing my sleep or showing it Please help
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Wes
(@ADeftTouch) reported
@FitbitSupport hi, my Fitbit won’t connect when I try to pair? Can someone please help. Thanks - Seán
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jameskro
(@jamesfradgley) reported
@FitbitSupport my mum hasFitbit Versa and the screen has gone black. Still connects to her phone but the screen is black. Tried resetting it and we just get a white line on the left hand side. Having been a reluctant Fitbit user (she’s 80) she now misses it. Help@!!!
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ellie taylor
(@ellietaylorr_) reported
@FitbitSupport is there a known issue with the app atm on the Google Pixel, haven't been able to access it since last night
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John Huff
(@JBHrunner) reported
@FitbitSupport My Versa Lite recently got a firmware update. It will not sync now. Followed steps and had my phone forget it. I cannot get it to pair again now. Please help!