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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (26%)
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Errors (24%)
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Online Features (21%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Mulchrone
(@SarahMulchsx1) reported
@JennBrindleyUbl @madebygoogle @fitbit Also seeing this issue for a number of weeks/ months now
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Dawg Nature
(@DawgNature) reported
Hey @FitbitSupport, what's up with the SpO2 sensor not working on the Inspire anymore? Is there an ETA on a fix?
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Lesley Smith
(@GrannySmith1992) reported
@FitbitSupport I've had my Versa for a while, it's suddenly showing a black screen. Tried a restart, seems dead, even though on charge for 36 hours! Any help would be appreciated-I miss it 😪
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Cíara Herrity
(@ismiseciara) reported
Is there an issue with Fitbit syncing to the app? @FitbitSupport @fitbit #fitbit
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S Williams
(@WES_1711) reported
@FitbitSupport hi, my charge 5 keeps freezing and stopping working, it then has to be connected to the charger to work again and never has less than 70% charge when I reconnect it. Can you help? I’ve reset it, changed the clock face etc. Thet doesn’t help.
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Mrs. Kermit
(@Chuani) reported
@FitbitSupport What’s with the need to re-log in today but which is not working. Error message is “server error, try later.”
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Gordon Michie
(@gordmic) reported
@FitbitSupport The screen of my Charge 5 has gone blank and I’ve tried the various troubleshooting actions with no success. It was working fine this morning and is charged 66%. I’ve tried finding out how to factory reset it but have failed. HELP
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Rita Powell
(@Rizabellepow) reported
Is anyone else having trouble with their @FitbitSupport ???
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Helen Justine
(@HelenJustine) reported
@FitbitSupport hi, I sent in a warranty claim for my charge 5 3 weeks ago. It has just suddenly stopped working for no reason. I haven’t heard back. Can you help please? Thank you!
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Aishwarya Gupta
(@warya_g) reported
@FitbitSupport @fitbit my charge6 randomly stopped synching with my phone and now it won't connect please help i tried all the basic methods
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Kelly Green Jawn. (Top 0.3% of EaglesFans)
(@MrNYC1974) reported
@FitbitSupport Your systems and data management are absolute ****. I’m constantly losing data. I absolutely need different technology than Fitbit.
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BR Tractor Driver
(@BRTractorDrver2) reported
@FitbitSupport My Charge 5 is randomly turning off while I'm wearing it, even fully charged. I have done a reset, changed the clock face etc. However, it is still happening! Please can you help? Thanks
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JazzBand
(@jjazzyjane) reported
@FitbitSupport I’ve sent DM on messenger 3 days ago. No response. You replaced my Fitbit but I got no band back! Really poor response to my messages. Is no-one monitoring messages there??
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Magdalen
(@Atmosphaeria) reported
@fitbit can we please allow users to turn off the "you're at a risk of under training" prompt? It's like having a nagging parent constantly telling you none of your efforts are ever good enough. Just let us turn this **** off, thank you. It's NOT inspiring, it's annoying.
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Fr. Paul
(@BackwardsFeet) reported
What pretty solidly turned me against my @fitbit is that you can't sync data from your watch to your phone without an Internet connection, and if your Fitbit runs out of battery or turns off it loses everything it recorded. Internet-dependent services are trash. @FitbitSupport
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stechb0
(@stechb0) reported
@Kerry_Patricia @FitbitSupport I also have this issue which started this morning...
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super normal girl 🪷
(@bobacoups) reported
i’ve had 3 fitbits in my short 21 year lifetime and they’ve all broken out of nowhere. $600+ down the drain . i’m pissed at your company @fitbit
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Brenda Goldberg
(@msmissiepoo) reported
@FitbitSupport I purchased a Fitbit Luxe May of 2023. All of a sudden. It goes off. I always hit restart. And when it gets to 40% I lose all my steps. Help
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Magdalen
(@Atmosphaeria) reported
@PawnOfMusic @fitbit I'm fine with just the basics (I cancelled fitbit premium because it was just silly), I just have issue with a notification feature that tells me almost daily I'm not doing enough... that I cannot turn off. I googled it and other people hate it too!
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DeinGesicht 🍳
(@Cavalcadewhimsy) reported
Is there a known issue with the android app today @FitbitSupport? Not logging food correctly in spite of trying every fix. Please advise. Ongoing for hours now
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S Williams
(@WES_1711) reported
@FitbitSupport I’ve done that but that’s just syncing it isn’t it? When I connect it to the charger it syncs fine, it’s getting it to not switch off randomly that’s the issue. I’ve just connected it and it came back to life with 97% battery thinking it was 8.06am, it was actually 10.57 am.
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gijoedaisy
(@gijoedaisy) reported
@fitbit Is your app down again? All I get is loading and then the app times out. Using android.
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Ravi Sinha
(@SCBfraudvictim) reported
@Google @fitbit why you have made extremely difficult to register Fitbit devices for teens (15+). Fitbit says it’s Google issue and Google says contact Fitbit. How in the world of AI, you r not able to see user birth date and decide if they are mature enough to get charge 6 ?
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N A T H A N
(@Nath_2389) reported
I’ve been a Fitbit advocate for years. Loved every product I’ve ever had. Last March I bought the Versa4 and it’s now broken. I keep getting hardware failures and the battery is dire! @FitbitSupport. I’ve contacted Google Support about 6 times now and no outcome! Useless
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Liam Willis
(@MrLiamWillis) reported
@FitbitSupport Hi team - my Fitbit is playing silly buggers - won’t sync and will randomly vibrate on my arm and display the Fitbit logo and nothing else. I’ve tried all the troubleshooting steps. Can you help please?
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Michelle 💙
(@chellegall) reported
Hi @fitbit @FitbitSupport I am having trouble with my app ever since I moved across to the google version! Please help!
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David Gitlitz, MD
(@DGitlitz) reported
@FitbitSupport @fitbit Completely incapable of fixing months-long alarm issue failure on Inspire 3 and Charge 6 fitness tracker watches ever since March update. Clearly under pressure from Google to abandon customers and force migration to Google Health platform. "Don't be evil"
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Davee
(@EddieBanana) reported
@FitbitSupport please respond to case 7-593800038894 I heve sent new images but have had no response since 8th august. Very poor customer service
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Trixie Beresford 💙
(@victoria_a_mc) reported
@FitbitSupport my Health Metrics disappeared yesterday and aren’t updating anymore. I have restarted watch and app, signed out and back in and rebooted my phone. Is this a known issue?
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Brian
(@bflomlbfan) reported
@Jackalope_IRL @FitbitSupport Same issue here. All day. And past data is gone as well