Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (31%)
-
App Crashing (23%)
-
Online Features (15%)
-
Website Down (12%)
-
Errors (12%)
-
Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Jessie
(@jessie_ventura) reported
@FitbitSupport hi guys, my app has been crashing every time I try to synchronise my versa 3 with Android. Can you help? Cheers.
-
Helen Mc83
(@HelMcQ83) reported
@FitbitSupport any reason why the phone app has decided to kick me out and ask me to login again using my login details?!
-
Lynda Jennings
(@walkermac) reported
@FitbitSupport On Facebook, gotta reply that Fit bit is having trouble with servers. Look at Facebook, many, many people are complaining they cannot synch. This has been all day
-
Donald Mascola
(@ndcar) reported
@FitbitSupport Any ETA on a fix ???
-
Corinn
(@cmc10706) reported
@FitbitSupport It's not difficult to send an email blast to all your customers. Lord knows you have no trouble emailing us about sales and products. This should be no different
-
Rajeev Verma
(@rvermausa) reported
@ca_m_ira_pas @FitbitSupport Looks like everyone is issue. It's still down.
-
HonestlyOllie
(@HonestlyOllie) reported
@FitbitSupport I have had issues with my Fitbit Sense syncing with my phone before, so I cleared my data and once I tried to sign back in, that's when I was notified that there was a problem on your end. Please figure out a way to notify people BEFORE they take those steps.
-
Michelle Verkest
(@Flip_flop_mom) reported
It appears that @fitbit is still down.
-
Mathieu Gagnon
(@TruPlaya1870) reported
from
Gatineau, Québec
@FitbitSupport Ok thanks and hopefully the fix will work. Yes my device and app are up-to-date. But honestly I hope that you change the way the app, watch and phone works so we don't need go rely on the servers.
-
Ms Yerling Mezquita
(@MsYerling) reported
@mailorderninja @FitbitSupport I have used fitbit for 7+ years and this is my first time. One of my trackers did go out before the warranty but Fitbit replaced it without an issue.
-
bsottawa
(@bs_ottawa) reported
@featherbooty @FitbitSupport I get it, but when they don’t post for 18 hours that it is down, lots of wasted time.
-
disporten
(@disporten) reported
I am utterly shocked that @fitbit is rapidly going to **** after being bought by google - look forward to many fruitless and downright idiotic exchanges with @FitbitSupport as they get replaced by the goog team
-
DorothyHL
(@DorothyOakey) reported
@FitbitSupport Is there still a problem- can you let us know Fitbit #Fitbit
-
Linda Vine
(@VineLinda) reported
@FitbitSupport Is your site down? None of us can get our FitBits to sync.
-
Pete
(@19mich24) reported
@FitbitSupport need help. Can't sync to my Sense. Tried everything that is recommended online.
-
ayodhya
(@Ayodhya30462143) reported
@FitbitSupport Do we have any update either it is good or bad
-
G.S.
(@gsmontrose) reported
@FitbitSupport @Porter_Anderson Haven’t tried to sync this morning yet (in Alaska). Will watch for your notice that the issue has been resolved before I try.
-
Monika N
(@MonikaNiemiec3) reported
@mailorderninja @FitbitSupport I’ve been with Fitbit for 5 years and my patience it’s now over. I had few Fitbit trackers, replacements, upgrades on more expensive ones and non of them last longer than a year! Now waiting to resolve an issue with my versa which died yesterday! Again!
-
Libby Cherry
(@MaddLibbsxo) reported
from
Olney, Maryland
@fitbit is the worst no one at @FitbitSupport can help me. App won’t let me log in had to change my password on desktop I did all the trouble shooting and still nothing. It’s been hours with no help. Website down call center no one answers. Should have gotten a iwatch
-
Nisha Nayyar
(@jan77) reported
@FitbitSupport I uninstalled my app as I didn't realize there was an issue with fitbit. Now I can't log into my account. Please help.
-
disporten
(@disporten) reported
@FitbitSupport Glad selling to Google is immediately turning your service to **** like the rest of Google services
-
Renee Hauch
(@ReneeHauch) reported
@Caitlin81925063 @FitbitSupport Same. I tried to log out to fix it but I can’t log back in either
-
Amanda Hillhouse
(@Milliehilly) reported
@FitbitSupport Thanks for letting us know. I had just tried all the usual things and was starting to think I’d broken something.
-
Nutsforweenat
(@nutsforweenat) reported
@FitbitSupport @DebWalt09832494 By suggesting she keep her Fitbit and app up to date you’re insinuating it’s her problem. All my Pt clients are having issues today! It’s on you!
-
Mike Harris
(@TheAthleticMike) reported
from
Jersey City, New Jersey
Hey @FitbitSupport - I updated your app and it is awful. Slow. Or non-responsive. Inaccurate. Don’t fix what isn’t broken
-
Liece♍♍
(@lieced) reported
I'm having the same problem RT @jan77: @FitbitSupport I uninstalled my app as I didn't realize there was an issue with fitbit. Now I can't log into my account. Please help.
-
Sharon
(@SharonieSF) reported
@Fitbit not syncing this morning. Called @FitbitSupport (877- 623-4997) and was told they are having an issue with syncing. Gave me a case # and said hoping it will be fixed in 2-3 hours.
-
Eowyn 💙
(@Statua_IC) reported
@FitbitSupport your service has been down in the UK all day. Any idea when service will resume?
-
WeepingAngel
(@palawalla1) reported
@FitbitSupport When will there be an update? How much longer will this outage last?
-
DorothyHL
(@DorothyOakey) reported
@FitbitSupport @thatsmejohnd88 Can’t keep App up to date - it’s not working!!