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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (22%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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JVP
(@JVPang) reported
@FitbitSupport need assistance on my charge 3. Doesnt charge and it gets hot whenever i do. Its not working anymore and this item was just a replacement
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Trishla
(@Trisshla) reported
@FitbitSupport I did not accept the delivery at the time of delivery and I am still being charged. need help!
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Farradie
(@Farradie) reported
@WearOSbyGoogle @parkjames @fitbit I have a fitbit ionic, presses reset factory settings... Watch has not come back on... Bad watch
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Murda
(@MissMurda954) reported
@ravindramurty @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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christook
(@christook) reported
@FitbitSupport argghh! Just ordered a new Fitbit with you folks thanks to the discount code on the app. I was not prompted to fill in the code at any point & assume I’ve paid full price! Can you please help?
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(@StealthRadek) reported
@clairecarlile @fitbit @FitbitSupport "Look, by introducing this fake error our retention rates are off the scale. Let's keep it and if someone challenges us we blame technical issue. Now, time for Solitaire..."
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Murda
(@MissMurda954) reported
@felinefromspace That's what happens with @FitbitSupport. They send you a buddy software update and won't help you at all if your watch has any issues.. they might give you 35% discount code to buy a new watch or say to hell with you.
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Murda
(@MissMurda954) reported
@FitbitSupport @Praveen03392611 Oh look!!! They've given you a code... terrible company !!
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ravindra murty
(@ravindramurty) reported
@FitbitSupport dear team i have a fitbit versa watch out of warranty and its dead now can i still give for repair...kindly resolve my this issue. Its 1 year 6 month old product.
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Patricia Greenlee
(@thepsalmis) reported
@FitbitSupport app not syncing with my zip. Zip is working fine, but the fitbit app hasnt been syncing with my zip since 8/6/21 please help
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Sav G
(@salazartieri) reported
@MarrowofDoom @fitbit Hi sorry a question, you solved with your fitbit, I ask you why I too have the same problem
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Murda
(@MissMurda954) reported
@rbgloves @fitbit Don't even contact @FitbitSupport , they are truly no help
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andrew pright
(@Sirsk) reported
@FitbitSupport i have an issue with my payment method. IDKW Ihave two accounts and I’ve been paying but I don’t have the premium access
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Spacecat
(@felinefromspace) reported
@MissMurda954 @FitbitSupport It’s annoying when you know it’s a software issue too, not the watch. The android app is working now at least. That discount would do me no good (it was a gift and i’m broke) so I’m getting insurance. Thanks for the tip.
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andrew pright
(@Sirsk) reported
@FitbitSupport Help! @Google
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Skydancer
(@elizadoalot54) reported
@FitbitSupport They keep saying to@do the same thing that does not work They need to wake up and come up with effective interventions and one step every day is too slow other digital devices actually work you threw the process In one call this should. Not take weeks
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Mindy
(@MinThomp) reported
@MissMurda954 @FitbitSupport They took care of my watch while under warranty. My current issue is with the charger. It's not a great design...
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Murda
(@MissMurda954) reported
@StefanIrimia @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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Bruce Basen
(@brucebasen) reported
@FitbitSupport sure would like to be able to sync my Flex. Last update lost the 15 minute actual step. Now it doesn’t even sync. Yes I plugged in and did the reset thing. Any help.
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Skydancer
(@elizadoalot54) reported
@FitbitSupport After 2 weeks still no action that was effective asked for a refund why should you get my money if you don’t provide the service stillcant access terrible customer service contacted Apple
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Lenny
(@Alfiezig2) reported
@FitbitSupport hello. Could you please help me I have lost the icon on the fitbit app to post pictures it has just disappeared Many thanks
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Murda
(@MissMurda954) reported
@FitbitSupport my fitbit has been working just fine before this update and this battery issue is not because of my negligence.Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update
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RNB3
(@NevilleB53) reported
@FitbitSupport Well after a couple of attempts and reviews it’s the same result so at this point I’m gonna let the world know not to buy your product because if it breaks as a result of a poor design you will hide behind a warranty, been using a Fitbit for over 8 years, but now I’m switching
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Stefanee B
(@stefaneebarto) reported
@fitbit Really disappointed. Sent in defective item 7/26. Everytime I reach out, told a different story. 2x told rec'd @ warehouse, 3x told not rec'd. No one can help me. Told several x case closed. I'M FED UP!
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Murda
(@MissMurda954) reported
@SinghVibhakar @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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Murda
(@MissMurda954) reported
@AnthonyBraganz3 @FitbitSupport That's what happens with @FitbitSupport. They send you a buggy software update and won't help you at all if your watch has any issues.. they might give you 35% discount code to buy a new watch or say to hell with you.
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Brian
(@btskinn) reported
Hey, anybody out there with a @fitbit Inspire 2. We got one and it's overall fine, but the sleep stage tracking isn't working. It's showing awake/restless/calm, but not light/deep/REM stages. No complaints about bad heart rate sensing. Is there some trick to turn this on?
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Mitz_G
(@Mitesh_Gohil) reported
@fitbit absolute terrible customer service after receiving a faulty fitbit luxe directly from your website. Keep going round in circles and can't even resolve the issue. Advertised to say 4 days battery life yet dies in 1.5 days. Clearly an issue with the product yet no support.
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D²
(@dpdaza) reported
@FitbitSupport so I updated my Versa to version 72.1.15 and my battery life went from 4 to 5 days before (as advertised) to about a 1 day and a half now. Are y’all aware of this issue?
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vibhakar singh Deo
(@SinghVibhakar) reported
@FitbitSupport very dissapointed with fitbit support team, i had a replacement of fitbit versa whose screen went off, the product has been returned to fitbitindia, a replacment was promised but no communication for 1 month even after repeated mails,kindly help Case no: 41553923