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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (25%)
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Online Features (23%)
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App Crashing (23%)
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Website Down (14%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Brooks
(@BrooksAD) reported
@FitbitSupport hi there! Having issues syncing this morning. Was only showing calories & none of my history. I’ve restarted my Fitbit twice, turned my phone on and off, disconnected the Bluetooth, and deleted the app. Now I can’t login. Any help, please? Thank you!
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Dave Swykk
(@Dave_Swykk) reported
@JordanOSullivan @FitbitSupport There’s definitely some kind of outage/issue going on. Maybe instead of deflecting in your responses, @FitbitSupport, get on fixing it, please and thanks.
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Melissa Kolmus
(@MelissaKolmus) reported
@FitbitSupport @Floyd_Tori Same problem here. Nothing I've tried has worked.
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Graham
(@graham_allison1) reported
@FitbitSupport Are you aware that your app has stopped working? It's going crazy with data disappearing and reappearing. Hundreds of people reporting problems on down detector.
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Glenn B
(@glenn_1966) reported
@FitbitSupport @Floyd_Tori I am having the same issue with the Fitbit app this morning, can you guys please fix this issue !!!!! This is very annoying. I pay for the premium service and expect better
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Get Knitt3d
(@Getknitt3d) reported
@FitbitSupport @JordanOSullivan It’s a Fitbit issue. Nothing syncing and nothing loading
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Adam - MoneySavvyDaddy
(@moneysavvydaddy) reported
@BrooksAD @FitbitSupport Fine exactly same…seeing yours and other messages can only assume issue with the app
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Stefanie Roy
(@Stefani69722442) reported
@FitbitSupport @JordanOSullivan This is obviously an issue on Fitbit's end.
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Deborah A Novotny
(@Danovotny) reported
@FitbitSupport App seems broken today. IOS - no longer displaying Steps at top, cannot log Sleep. Please fix soon!!
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Get Knitt3d
(@Getknitt3d) reported
@FitbitSupport are you aware of an issue with the app and syncing.
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Lisa Schmid
(@lmschmid) reported
@FitbitSupport it seems your service is down today. I’ve done all the troubleshooting and my device, Charge 5, still won’t sync. It seems like a bigger issue than just a few users based on my google results. Is there an ETA for a fix?
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Sandra Barry
(@pigletandpuppy) reported
@FitbitSupport hello, I am unable to access the Fitbit app on both my android and apple devices. Android says down for maintenance, apple say 'oops something went wrong'
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RMKV
(@viormkv) reported
@FitbitSupport @JordanOSullivan Having the same issue.
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Rosie
(@rosiekn92) reported
@FitbitSupport I’m unable to sync my device and have tried all the troubleshoots online. It seems others are also having the same problem so can you confirm if this is an issue you are looking into?
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(((Randi)))
(@RandiACaras) reported
@FitbitSupport @Floyd_Tori Same. This is a @fitbit problem. I have tried to sync, checked Bluetooth connection, turned phone off & on, reinstalled app, etc. Second time in less than 6 months this has happened.
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Who dis? Proud Couch Potato
(@MizNikki) reported
@FitbitSupport I see you telling folks to log off and on. Nope! Let me know when you’ve acknowledged it’s an issue on your end and you fix it. Thanks.
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Mariela Diaz-Butler
(@tribilindiaz) reported
@FitbitSupport Please stop trying to get individual users to DM you about their synching/login problems. At this point, it is quite clear you're experiencing a systemwide issue. It's more efficient admitting to it in a general post than trying to address individual users.
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Daniella Moore
(@iamDaniellaa) reported
@JordanOSullivan @FitbitSupport Same issue as well! Tried all the help centre stuff.
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Binah
(@binahcooper) reported
@FitbitSupport the app is broken and won’t sync, please can you provide assistance. Thanks
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Fran 💙 #EnoughIsEnough
(@bonnieofclyde) reported
@FitbitSupport Judging by the amount of people tweeting that their app won’t sync like mine, when are you going to fix it Fitbit? Yes I have gone through all the troubleshooting steps like everyone else. Just own up & fix it please.
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Ali
(@AliAquarius) reported
My Fitbit isn’t working properly - is this a known issue at the moment @FitbitSupport ? #fitbit
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Laurel Boyer
(@laurax4trees) reported
@fitbit @FitbitSupport you very clearly have app issues. Please issue an ETA for resolution, we’re waiting.
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K8🌈🍁☃️
(@katelyn__ann) reported
The award for most obnoxious waiting music I’ve ever heard in my life goes to @FitbitSupport! Bad enough your help section is awful to navigate, but now this?? And no indication how long it’ll take? Feels like a circle of hell. Thanks I hate it.
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport I will do but I really don’t think that will help. Have you not see all the replies from so many people saying they’re having the same issue?! There’s clearly a problem with your app/servers
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Matt Rogers
(@Merlaak) reported
@Ric47054323 @FitbitSupport It looks like their servers are down. Hopefully they get it fixed soon.
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Adentro Translations
(@AdentroTrans) reported
Hi @FitbitSupport what is up with your app? My Versa won’t sync and the app is missing stats from the last hour or so. I see multiple ppl reporting the same issue, please fix!
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Adentro Translations
(@AdentroTrans) reported
@FitbitSupport @JordanOSullivan Same issue, started about an hour ago. I get an “unknown server error occurred” message. @FitbitSupport you need to look into this on your end
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Ryan Seifferlein
(@RyanSeifferlein) reported
@BrooksAD @FitbitSupport Everyone seems to be having same issue but Fitbit keeps acting like it’s an individual problem when you reach out.
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Melissa Call
(@melissamcall) reported
@JordanOSullivan @FitbitSupport I’m having this same issue.
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Aimée
(@DirtystinknAims) reported
@FitbitSupport Hi, my Fitbit isn’t working. It won’t sync and now I can’t login into my account. The support website isn’t working either. Can you tell me what’s wrong. Cheers.