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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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amjaD
(@democracy4pk) reported
@FitbitSupport What is wrong with your android app? I cannot login again once I logout?
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Manuel Castro
(@MCastroUNED) reported
@FitbitSupport New issue with my FitbitCharge5. No reaction to any touch. Now when I put the fitbit in the charger cable it starts the logo but nothing more happen, and when removed it goes off. I can push the button of the cable but nothing happen as the logo is on. What to do ?
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agask
(@GinosTribe) reported
@FitbitSupport Sorry @FitbitSupport but at the moment all I want to do is to give you a very negative public feedback and times for private messages has gone. After multiple emails there was no progress and I don’t think there’s anything you can offer to make up for the very poor service
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VelodyQC
(@velodyofficial) reported
@FitbitSupport hi! My fitbit luxe is playing up - it's always been slow to respond / wake up - I thought it was normal but friends fitbits work much better, think it's actually faulty..it's under a year old. can something be done?
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shadymarkny.eth
(@shadymarkny) reported
from
East Northport, New York
@smujdman @fitbit Man, this **** is hard
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agask
(@GinosTribe) reported
Hey @fitbit @FitbitUK I have to say that your customer service went downhill which leaves me no option but to switch to a different fitness tracker. Refusal to accept that the tracker broke down after just 5 months and trying to gaslight me into believing that the ridiculous
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Cynthia Bostock
(@CynthiaBostock) reported
@FitbitSupport fantastic service from Fitbit. Super impressed with their speed and efficiency at a time when UK service standards in general have massively declined, take note @ZARA where shockingly bad service in store was further compounded through their misnamed support team.
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Ravi229815
(@ravi229815) reported
@FitbitSupport My refund Google play coupons for fitbit callback are not working it's been .ore than 5 month now .
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AmyV
(@KitteninKC) reported
Anyone else having trouble getting their @FitbitSupport Fitbit Ionic recall taken care of? So frustrating.
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Emek
(@etuzun) reported
After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying...
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Gemma Brookes
(@GBR0X) reported
@FitbitSupport yet again my Fitbit has broken the strap won’t connect - only had 20 months
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Emek
(@etuzun) reported
After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying... #Fitbit #BlackFriday
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Ravi229815
(@ravi229815) reported
@FitbitSupport My refund Google play coupons for fitbit call back are not working
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Nicky Hack
(@nickyhack5) reported
So after having a ‘replacement’ @fitbit (mine broke after a year) and asking for help from @FitbitSupport and @StravaSupport still not synching. Everything has been synched, revoked reset and followed to the T! Nothing! What do I do with a Fitbit Versa 3 which is now pointless!
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Michele newell
(@Michelenewell6) reported
@parkjames Ionic disabled in April. Refund meant to take 3/6 weeks. Still nothing 7 months later. Customer service has been disgraceful. Small claims court pending. @FitbitUK @FitbitSupport have been no help whatsoever
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Desh Pardes
(@Aaryavarsh) reported
@kampwanyi @fitbit Good, just because she is ugly does not mean she is a bad person. Just not beautiful to promote a product.
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srinivas
(@bullishnow) reported
@FitbitSupport still no response from your team on the complaints raised on DM. The device stops working within warranty and I am not being provided with an alternative. There is surely a quality issue here and the customers are not getting the solution they require.
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𝙗𝙚𝙧𝙣𝙞𝙘𝙚
(@lostinkdh) reported
hello @fitbit / @FitbitSupport yesterday morning, i purchased a fitbit sense watch & was charged more than the amount i was supposed to pay for. i have tried to reach out to support but the links provided in the email is broken & unaccessible. hope to hear from you here.
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Ravi229815
(@ravi229815) reported
@FitbitSupport My fitbit ionic recall refund through Google play code are not working .it's been 5 month . Your customer care service is not responding .
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Rob Coenen
(@borrobbor) reported
@FitbitSupport Just did. My private message with you reminded me that my previous Fitbit (charge 3) also broke. Now the Charge 4 is broken. There is a pattern here :-/
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Jenny Josephs
(@josephs1961) reported
@FitbitSupport REALLY ANGRY NOW!! Still not received my refund only to be told the case is CLOSED 🤬🤬So where is my money?? Really bad pr!!!
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Dr Eva Lantsoght
(@evalantsoght) reported
@FitbitSupport I have received the email indeed but it does not inform me about the status of the refund - it's a ticket number for the helpdesk and my problem is still not resolved.
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Ashish
(@ashipande) reported
@fitbit @FitbitSupport My Inspire 2 has gone bad in One and Half years .There is repair option and on top of it when I raised this, you guys are suggesting me to buy a new Fitbit. Why on earth anyone will again buy such low quality product with poor service #FitbitSucks
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Ian Thomas
(@iangt1023) reported
Fair play to @fitbit @FitbitUK responded well to my complaint and tweet, credit where it is due. Should not close down channels of engagement with customers but we are now talking. Let’s see how the support goes, usually Fitbit support is good. Fingers crossed
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👸🏻
(@Rezkhaaa) reported
Hi @FitbitSupport ! I’ve had my Versa 3 about 1 year and yesterday just started showing the Fitbit logo on the screen and will not show or teach my data. My app won’t sync and it will not seem to turn on. Please, help me. Thankyou.
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violetOnline3.0🏳️⚧️
(@TheDepressia) reported
@fitbitsupport is easily the worst product support team. I just ran across my Fitbit Sense whose screen popped off spontaneously in less than 6 months of ownership only for Fitbit to never actually send the RMA. Now it's out of warranty pretty sure. @Google is pretty ******* sad.
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Oisin Hughes
(@MichaelOisinSG) reported
@fitbit the interoperability between the Pixel 7 pro and the Fitbit sense 2 is poor. When it does pick up the steps there is a 20% difference in step count. I bought the Fitbit sense 2 because the Pixel watch isn't available in Singapore @Google Do more testing !
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ハヤ ♥ ฅ /ᐠ .ᆺ. ᐟ\ ฅ ﾉ ✧
(@Miracle_Haya) reported
@FitbitSupport Already done… just hope Fitbit team will get Thai language update before I have to sell it as second hand… 🫠 Not really help when the noti alert and I can read nothing, so finally I have to find my phone to check to message…🥲
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Ramakrishnan Padmanabhan
(@Ramki4India) reported
@FitbitSupport I am unable to register through app or website. Is there an issue ?
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Throw away
(@Throwaway755743) reported
@FitbitSupport I upgraded from a Charge 5 to the Sense 2. I cannot believe how bad the HR tracking is on workouts. Consistently 40-60 points below real HR. I have factory reset, restarted, reconfigured, etc. How did you guys release such a poor performer on your premium model???