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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (23%)
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Device Failure (19%)
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App Crashing (13%)
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Website Down (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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𝕕𝕖𝕟𝕚𝕤𝕖🌌
(@deniseeeeee_xo) reported
I have to say I'm really disappointed in @fitbit lately. Nothing but problems with things syncing and other tracking issues. SMH please fix this!
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Tamara Pigott
(@TamaraPigott) reported
Super unhappy with @fitbit; had a problem with my 4 month old Versa 2, used their warranty service and less than 24 hours after getting my replacement setup it locks up and cannot be reset. Their offer: replacement or 50% off a different model. Thinking @Apple Watch instead.
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Nick Latocha 🤓🤖🍕
(@nckltcha) reported
@FitbitSupport I'm unable to log in to the android app. It says my password is wrong. But the password works on the web app. I've reset and tried this many times now but it's just not working.
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ellie taylor
(@ellietaylorr_) reported
@FitbitSupport my Fitbit versa will not pair after trying all of the trouble shooting tips.
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Leigh
(@leighno) reported
@FitbitSupport I’m having trouble logging into FitBit coach on my Premium plan. There is no support offered in the coach app
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DEEPAK
(@i_deepakp) reported
from
New Delhi, National Capital Territory of Delhi
@FitbitSupport I am from New Delhi India. Facing issue with my fitbit 2 scale device. Want to visit service centre near me. Plz share the service centre location details.
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Sarah
(@sgibsone) reported
@FitbitSupport Reporting an issue I’ve been having with my app: The sleep page has been freezing so I can’t look at my sleep details.
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Tracey Morgan 💙💙💙
(@morgan_tracey) reported
@FitbitSupport Thank you. It hasn't worked and is about to shut down. Guess I need to contact Customer Service.
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Katie
(@quietnerd) reported
@FitbitSupport I’m still having issues with my Charge 3 sync. I can’t view my sleep data at all. It says my app is up to date and I’ve tried restarting my phone several times. #Help
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Sushanth Sayneni
(@mavericksush) reported
@FitbitSupport my charge 2 is not syncing with my google pixel phone. Could you please help me
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Lauren Heerschop
(@LHeerschop) reported
@FitbitSupport I initially spoke with a rep on chat who was great and seemed to understand the situation. We got disconnected and the next person I spoke with didn’t understand the issue and we also got disconnected. I then called and spoke to a lady who spoke to the supervisor and they advised
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triciaj95
(@triciaj95) reported
from
Livermore, California
@FitbitSupport hi I am having many issues with my Charge 4. It stops in the middle of a workout. It can’t find my heart rate. It loses the GPS. It stops vibrating. I have rebooted it several times. Please help. I have only had it 11 months
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Gillian Anderson
(@gdfanderson) reported
@FitbitSupport hi my charge 3 screen is looking like a bad photocopy with 3 bars across screen and hard to read. I’ve tried the holding button in, charging etc and nothing has worked.
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Paarth Gupta
(@PaarthG66338285) reported
@oneplus Um yeah ig I’m down for it I used to wear a versa But it is hot garbage It never tells the time right after I downloaded an update right after the google acquisition Finally a great alternative to @fitbit
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kem patterson
(@kemski) reported
@FitbitSupport My fitbit 3 screen is frozen. Have tried many times to unfreeze. I can get the smiley face to come up, but goes back to 1st screen, and is frozen still. Please help!
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Gina Foster
(@FosterGina) reported
@FitbitSupport I was logged out for some reason not my doing. Had to reset password, now all my info is gone, data, friends, badges, and only showing my old Fitbit help
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Angela Jardine
(@angelaramshaw) reported
@FitbitSupport can you help? New Fitbit just delivered. Receipt says £66.66 but you debited £79.99 from my account. Can you please get back to me.
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Jake Bull
(@jakebull700) reported
@FitbitUK @FitbitSupport I have had my versa 2 for less than 3 months and yesterday the screen went black and the battery is draining really quick. Any suggestions how to fix it?
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Jason
(@jasonleemartin9) reported
@FitbitSupport hi can you help me I've bought a fitbit versa and it's not syncing via Strava also notifications are enabled on my phone but nothing is coming through I've got an Xiaomi android handset
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Michelle
(@Michell47753275) reported
@FitbitSupport HELP! It’s now been 4 months I am waiting for my 8 yr old replacement band for his fitbit. You have made excuse after excuse why we haven’t received it! NO one is getting back to me.I am constantly chasing this up!! It a child band! NOT ACCEPTABLE!!!!!!!!!!!
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DonJon
(@Intentzion) reported
@FitbitSupport This is garbage. “Getting back to me” you requested my email address. U NEVER asked for it before. I had no problem providing it but I GAVE U THE INFO U ASKED FOR WHAT KIND OF GARBAGE HUMAN BEING IS HANDLING THE #FITBIT SOCIAL MEDIA ACCOUNT @Google @sundarpichai
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RaeofSunshine☀️
(@Rae8465) reported
Annnnd to make things even better, I cant even get my inspire hr set back up right now. Keeps saying error and ive done all that trouble shooting too 😡 @FitbitSupport @fitbit
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Madeline Dmochowski
(@madeline_medrun) reported
@FitbitSupport Just remove the sales pitch to upgrade to premium and problem solved! I am no gent, I am annoyed! You QC is going hill.
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Ahmad Alotaibi 🦁
(@Aotb_1) reported
@FitbitSupport That doesn't help me with any thing is there any plans to make it our i'm gonna change to apple watch
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Karl Stavers
(@karl_stavers) reported
@FitbitSupport hi over the past several days my ionic has been displaying my heart rate at over 300 whilst sitting, I have cleaned the sensors and reset the watch as per the forums, the readings are still reading high. I have had my ionic for approx 21 months pleas can you help
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Amit Pathak
(@amit542) reported
My Fitbit screen is broken , where can I get it repaired in Delhi NCR region @fitbit @FitbitSupport @FitbitIN it’s just upper glass rest everything is working fine .
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Ozarks Girl
(@OzarksGirl1) reported
@fitbit I have tried getting help with my broken Versa 3 for nearly a month. I shipped it out March 1 but now nothing is being done because you say you haven't received it with your own label. Please make it right and give me a replacement watch. #CustomerService
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steve WBA
(@WbaSteve) reported
@FitbitSupport my Fitbit sense is awful, trouble syncing it and try to reinstalling it on my iPhone 12 is a nightmare
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Kristie'Kreme.❄️
(@KristieFenwick) reported
@FitbitSupport @ItsMeDaraB Hi! Did you get a fix for this?
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DEEPAK
(@i_deepakp) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit Plz share New Delhi, India cervice centre details. I am facing issue with my fitbit 2 scale.