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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (21%)
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Errors (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Roly
(@_schnauzers) reported
@fitbit The screenshots are so you understand how incompetent Fitbit have been over a simple issue and how much of my time has been invested doing your job. Groundhog Day for 4 months. Ridiculous 🙄
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Mo just Mo
(@MojustMo7) reported
@fitbit **** you Shitfit…so glad your watch has a defect, you ******* Greedy Company. My Shitfit battery died in 1 year and the customer care would not compensate.
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Mr Aleman 💙
(@MrAleman23) reported
@FitbitSupport hi! Have just registered for the Ionic recall but haven't received my discount code. After registering, I got the confirmation email in German (I don't speak it). Also, when would we receive the refund? Could you help? Thanks
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Amit Parmar
(@amit_parmar1) reported
@FitbitSupport my fitbit inspire HR is no longer working. The display screen is blank however there is a green light at the back. Are you able to help?
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Paul Fenton
(@PaulFen60088158) reported
@FitbitSupport I need help with the ionic recall. I cannot get through to customer services on the phone. I cannot get past sms verification because I have changed my telephone number. Please help
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ranganna
(@RangaaRN) reported
@OnePlus_IN OnePlus should learn from @fitbit @FitbitSupport . After they identifing the hearing issue they started refunding for millions of devices . Your Nord phone balsted in india you people should care about the users. This make difference between Chinese company and Other company
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Ian kelly
(@IanKelly1987) reported
@FitbitSupport can you help me with the Fitbit ionic recall please I’ve gone through the process and I’m synced and disabled my device do you send me discount code and refund straight away ?
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Paul Mitchell
(@MitchelRacing24) reported
@FitbitSupport Re the recall for my fitbit Ionic I am getting no response from you Help page....
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Mo just Mo
(@MojustMo7) reported
@fitbit Worst Watch Ever…..Totally Defective… No Service after Sales
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Dan Biggs
(@D_Biggsy) reported
@FitbitSupport I think I’ve managed to request a refunded but it’s not told me the amount I am getting back, it’s not giving me details what to do with my ionic now OR how I’ll get the refund, not the best service for an issue @fitbit have caused
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ranganna
(@RangaaRN) reported
from
PETROL BUNK ORR, State of Karnataka
@OnePlus_IN OnePlus should learn from @fitbit @FitbitSupport . After they identifing the heating issue they started refunding for millions of devices . Your Nord phone were blasted in india, u people didn't care the users. This make difference between Chinese company and Other company
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Emmie
(@Emsyl_) reported
@fitbit please can you help? The page now says it no longer exists to register for the refund.
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Matthew Price
(@Matthew66693940) reported
@FitbitSupport ref the ionic recall, my ionic battery failed hence not on my account so I can not verify it, can you help?
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Allan Scott-Douglas
(@AlScottDouglas) reported
@fitbit Same issue as everybody else. Reference code doesn’t work. You’re not actually refunding anyone, are you? This is 100% a PR exercise. Please explain how to resolve this without saying “please DM us”, knowing full well your DMs are NOT OPEN. #IfItLooksLikeAScamAndSmellsLikeAScam…
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Cinders47
(@sobin49) reported
@fitbit I have two Fitbit ionics - my first one the display stopped working so bought another. Although it is connected to my account I cannot read the connection code - help..
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Lynette
(@lenticknap1) reported
@Thomas_Barnes_ @fitbit I have been told it may take a few weeks to receive the email regarding the refund. This isn't acceptable, we should have been provided with a full explanation of the process when we completed the form. Very poor service.
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Tim
(@coastie61) reported
@FitbitSupport 4th time now that I'm trying to contact you re the iconic issue. Not impressed so far...
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Emmie
(@Emsyl_) reported
@fitbit Hi @FitbitSupport, my registration code is not being recognised despite waiting the time requested. Can you please help?
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Jenna
(@JennaEmmm) reported
@fitbit Like others, filled everything out, still no discount code received to buy a replacement. No answer on live chat, no help on the phone...
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Gemma Dorling
(@Gemma_Dorling) reported
@FitbitSupport my ionic refund registration is saying my email doesn’t match my account but it’s the same email address! Help!
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Martin Cameron
(@Muttbunch82) reported
@fitbit Trying to verify my account but keeps coming up error, live chat goes to the same error page too
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Ian kelly
(@IanKelly1987) reported
@FitbitSupport hi can you help with my ionic discount code please ?
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Jon Taylor
(@JonTango) reported
@FitbitSupport Good Afternoon. Trying to deactivate my Ionic, but when I click on the Verify Account link it takes me to Fitbit Help and says the page cannot be located. Please send me the correct link if possible
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Ian kelly
(@IanKelly1987) reported
@paulaviki @FitbitSupport So have you had a discount code email ? I havnt had one yet ? Just wondered how long the process takes ? Their customer service used be excellent maybe after google bought them out it’s gone down hill
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Mart Jonsson
(@oxyuris) reported
@fitbit I've done the registering and verifying process without a problem, but I'm now on the store screen to get a replacement product and it's asking for an access code. I've tried my reference number but it doesn't work. Does this come by email later? Or have I missed it somewhere?
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Zoe salmon
(@ZESalmon) reported
@FitbitSupport please can someone help me to get sent my discount code, my ionic has been disconnected as it has been recalled but I haven’t received the email with the discount code that I should have had
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Biplip
(@biplip) reported
@FitbitSupport when trying to register for an ionic refund it says my code isn’t working and to wait 30m. 3h later it’s still not working and chat is unresponsive. What are the next steps ?
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Tee Singh
(@TeeSingh10) reported
@FitbitSupport need help with ionic return, reference code not working on your verification form
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finnsinead@gmail.com
(@finnsineadailc1) reported
@FitbitSupport I’m Having issues with my versa 2 . I charged it on Tuesday was 86% yesterday now down 7% haven’t made any changes to setting so don’t know what happening, help
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louise stratton
(@louisestratton) reported
@FitbitSupport I purchased my Fitbit versa 3 02/21. It’s been great and I have the premium to be about to see all the information. Over the past few month the charge hasn’t been lasting as long and I now have to charge this every day in order for it to work! Can you help?