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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Kelly
(@TheOnePaulKelly) reported
@FitbitSupport my exercise 1of 7 is not syncing with my footsteps and kilometres , please help ....!!!!!
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Sanskaara
(@SanskaaraL) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport hi! The heart rate monitor on my My inspire 2 band has suddenly stopped working after just 1 month of use! I stay in Mumbai, India and can’t find a service center. Help please! This watch was a gift purchased in Dubai.
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Morten Larsen
(@larzendk) reported
@fitbit But not in Denmark and we also not got the ECG, fix it now Fitbit
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Moorfields Eye Charity
(@EyeCharity) reported
@FitbitSupport I charged my versa 2 last night and since then I can’t access time, step count or calories burned. Also though fully charged this morning now it’s down to 27% in less than 12 hours. And it won’t sync with the app. What can I do please?
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Kathryn Solly#EYFS rebel
(@SollyKathryn) reported
@FitbitSupport my inspireHR doesn’t seem to be logging my exercise since 9 March. Please can you help? It’s charged and App is up to date. Thanks
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kristen curtis
(@kristencurtis01) reported
@FitbitSupport looking for help for my Fitbit sense Can get it to charge. Followed instructions for cleaning but nothing is working. Any ideas? Only had this 3 months
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Todd Bryden
(@Medic_31) reported
@FitbitSupport I recently upgraded my phone to a Samsung 20 FE and now I do not receive notifications unless I am connected to Wi-Fi. Is there a fix for this?
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Brona Strutt
(@StruttyerStuff) reported
from
Firhouse, Leinster
@fitbit having terrible issues with my Fitbit versa2 have used the online portal and the issue still has not been resolved.
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Diana Garrod
(@garrod_diana) reported
@FitbitSupport - the display on my Fitbit Charge 3 is very pale. I have followed the instructions to turn it off and wait 8 seconds. The smiling face is very sharp but the display continues to be faint. I rang the helpline given 0800 069 8505 which does not work! Help!
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CousinMert
(@csnmert) reported
Hey, @FitbitSupport Can anyone help me get my NEW Fitbit Inspire to display the correct time?
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Cow TonguΞ
(@cowtung) reported
I got a fitbit sense, and I can't stand that the app tries to upsell me on their bullshit $10/mo subscription. **** @fitbit. What's a good fitness/sleep tracker with a clean app and no bullshit? Is there an Android app that can hack my fitbit, or am I returning it?
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Tooshy
(@Deftooshy) reported
@FitbitSupport My Charge 3 won't sync since March 14th. I tried all the troubleshooting on the web. When I try to connect it again it gets the number but it doesn't sync. Can yu help me with this?
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CM ❤
(@Ms_C_M) reported
@FitbitSupport any idea when the sync issue with @MyFitnessPal will be resolved? Still not able to track my step progress
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kayla ✌
(@Klamitchell) reported
Ill never buy another @fitbit product @FitbitSupport lacks care for the client and doesnt give a **** about loyalty. 4 trackers and all i get is a discount code for a corrupt screen that id due to their product failure
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Amanda
(@amantea1106) reported
@FitbitSupport my Fitbit’s battery is no longer holding its charge for very long. I having to charge it daily and continue to get the low battery alert. Is there anything I can do to help this?
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john hemminghaus
(@haus499) reported
@mattfrancis24 @FitbitSupport ****, I did 196.
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Stacy Gage
(@DrummerGrl32) reported
@FitbitSupport I can't get my versa 2 to pair back up with my fitbit app. Help!
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Marianne Springborn
(@MissAnnie0522) reported
@FitbitSupport I am on my 4th Fitbit. A Versa 2. No more.👎 10 months old, I don't get notifications on it anymore and can't get help to replace it. Done.
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CM ❤
(@Ms_C_M) reported
@MyFitnessPal any idea when the sync issue with @FitbitSupport will be sorted?
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anna
(@nalumarx) reported
Funny thing... I changed from android to iOS, and now I can sync my device. ... and @fitbit shared that wasn't an issue on android devices
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THX1142
(@thx1142) reported
@FitbitSupport This is the same canned response @FitbitSupport posts every time and then zero followup. It’s unacceptable. I’ve been a loyal fitbit customer for years and expect a real response about what you’re doing to fix it.
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Alex Vöge
(@VogeAlex) reported
@FitbitSupport since the last firmware update, my Charge 4 is not tracking my sleep anymore. Started with tracking just parts of the sleep, and today it didn't track anything. Can't you help me? Is the problem known?
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JøRø
(@Jo312o) reported
@FitbitSupport Hello, I had a problem with my Aria 2. It won't connect to the internet after hours of troubleshooting I'm coming to the conclusion that this scale is faulty and would like a refund or a new one sent. Please help me out! Thanks!
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Brona Strutt
(@StruttyerStuff) reported
from
Firhouse, Leinster
@fitbit anybody having trouble with their online support? Absolutely disgraceful have contacted this online portal the past 2 weeks still ongoing isuue with my Fitbit versa2 keep telling me to reinstall the app and download app. Terrible customer online service
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Chloe Leonard
(@chloeleonard_xx) reported
@SamsungIreland_ @FitbitSupport got a new phone yesterday and it won't pair up to my fitbit, please help
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humsuploe2
(@humsuploe2) reported
@FitbitSupport hi my charge 3 is black screen now. Tried many methods found on internet but none could solve the issue. Please advise
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Paul Kelly
(@TheOnePaulKelly) reported
@FitbitSupport my walking and distance is not registering on my exercise wheel . Please help !
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Rebecca *wear a mask*
(@franchise02) reported
Hey @FitbitSupport husbands new (post-Christmas) charge 4 has decided not to charge. Cleaned charger and device with rubbing alcohol. Acknowledges being plugged in then nothing. Help?
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Pinstripe
(@Pinstri83867494) reported
@FitbitSupport It’s sad how bad your product is. Not fun, just aggravating.
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MsSchwint
(@MsSchwint) reported
@FitbitSupport My Versa 2 is no longer tracking my heart rate accurately during exercise. Is there a fix for this?