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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kenneth Campbell
(@kceeeeeee) reported
@simongerrard18 @fitbit @FitbitSupport Terrible customer service. It feels like they are just giving me stock answers until my warranty runs out 2/2 #Fitbit #versa3
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Kevin
(@kevinmht88) reported
@FitbitSupport the Fitbit app sends a 10 pm reminder to wind down the bed even when I have bed time reminders turned off. Can’t turn off this feature and very much want to
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Darren Astley
(@dez1861) reported
@FitbitSupport terrible and disgusting customer service. Hung up on and chat terminated. Disgusting
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Ten Norgay
(@TenNorgay) reported
@fitbit hi guys. I think I'm out. This is my fourth Fitbit in two years. This newest one won't turn on when I turn my wrist, when I tap it, when I hold the button down. I can see it's still registered on the app So i can use my phone to see my steps, by thats not the thing right?
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Give a Hoot Mask Your Snoot
(@CraftMeaRunner) reported
@FitbitSupport I paid for my premium subscription, but the app won’t let me access the content. Your customer service dept is a joke. Should be an easy fix, but I’m forced to sit and wait while you guys “escalate” the issue. Fix it. It shouldn’t be that hard to force your end to accept my info.
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FairviewParkSchoolsHallOfFame
(@FairviewHOF) reported
@FitbitSupport I have a Charge 2. Screen went black. I have tried everything I can find on the Internet to solve this problem. No success. Is it possible to get a replacement? Love the device, hate that it’s little more then wrist jewelry right now.
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CrankyMitch
(@thecrankys) reported
@FITBITSUPPORT WOW! Have been a fitbit user for 10 years and prob bought ten devices. Screen died - out of warranty but it is a very common problem on Charge 3. Fitbit offered me a 35% discount - great! but only applicable to old technology. I'm done. #fitbitsucks
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Alf Malmgren
(@AlfMalmgren) reported
@FitbitSupport @tashabha Have the some problem with my charge 3HR cant even read the screen at night. Understand this is a common problem. Restarting does not help.
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Brett Koenig
(@brett9897) reported
@FitbitSupport are some of Fitbit's services down right now? My Aria has been trying to upload my weight for an hour and my Versa 3 has been trying to sync for about 10 minutes now.
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Stu Rushfield
(@stu_rush) reported
from
Rockville, Maryland
@emmasonsmommy @fitbit That's terrible. I'm not a big believer in them... my wife's fitbits always seem to die at the end of the warranty period. Probably better off with a five dollar pedometer.
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Michelle
(@Rivendell69M) reported
@fitbit @fitbitsupport 4 calls to 4 different people, 17 emails back & forth, well over a month waiting & still no joy replacing a Fitbit versa lite that had a meltdown while under warranty. Worst customer support ever, Will never buy again #fitbit #fitbitsupport
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Sonia T
(@SoniaTyding) reported
@FitbitSupport my Versa 2 is operating like a lemon car. A few days ago, I had trouble syncing it (fixed). During that time, my free premium trial got cut off (in progress). And now the GPS won't connect from my phone and watch face uninstalled on its own. I had a full signal too
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FireSign
(@bobsmom52) reported
@ScottUhlTX @Apple @FitbitSupport I didn't want to embarrass them or have them feel they needed to replace it. So I bought the second one and now it too has broken. Just a ridiculous product. I am switching to Garmin.
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Ojaswee Agrawal
(@OjasweeA) reported
My Fitbit Versa 3 is not showing notifications for more than 2 months now. It was bought in June 2021. It says restart the phone to receive notifications but restarting isn't helping. Please help me with the same. I am unable to use my watch. @FitbitSupport @FitbitIN @fitbit
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Domeneque di Ciacca
(@NeekaNou) reported
@FitbitSupport can I get some help. I sold my fitbit and forgot I had a pin in. The person tried putting in a pin but got it wrong 10 times so it asked to unlock with phone. The problem is I removed it from my phone. Is there another way to fix this?
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David Lamondin
(@mondovid) reported
@emmasonsmommy @fitbit Hi Amanda. @fitbit is the worst customer service I've ever encountered. They acknowledge my watch doesn't work but unwilling to do anything. I just want to get the word out. Thanks for responding
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David Lamondin
(@mondovid) reported
@fitbit. Fitbit sucks. Horrible customer service and they won't refund money on a product they acknowledge doesn't work as advertised. Lots of people have reached out to me with the same issue. Please continue to post about how Horrible they are.
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Rachel Ryan
(@RachelRyan91) reported
@fitbit very disappointed in Fitbit service. No reason to break, been hardly used just showing logo Won’t reboot, I’ve seen online a lot of people had this same problem. customer service very unhelpful. only offer discount to a new watch. Like I want a watch that works 2years
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Kenneth Campbell
(@kceeeeeee) reported
@mramitkr007 @fitbit I've waited 7 months for a solution. My @fitbit #versa3 is only 10 months old and it's been broken for 7!
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Jessica Paige
(@jpaigesworld) reported
@FitbitSupport My Versa 3 seems broken. The side button is stuck in, and can't get it to pop put.
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Carlye Penland
(@c5sable) reported
@FitbitSupport Please cancel my premium subscription. Received an email saying that I could cancel via a link. Have tried to do this via my mobile phone and my desktop. When I hit cancel, it states that an error has occurred. I have tried multiple times and days. Carlye Penland
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Amanda LHB
(@emmasonsmommy) reported
@MickLLF @fitbit I've had the same trouble, but with charge 2, charge 3, versa lite, and now versa 2! I now have a 3 month old $200 paper weight! @fitbit
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David Lamondin
(@mondovid) reported
@emmasonsmommy @fitbit Hi Amanda. @fitbit is the worst customer service I've ever encountered. They acknowledge my watch doesn't work but unwilling to do anything. I just want to get thenwotd out. Thanks for reaching out.
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brett rzucidlo
(@brocket1980) reported
@fitbit Hey Fitbit my wife is having a lot of issues with your product. We need help. Your customer service sucks!!!
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𝔻𝕒𝕧𝕚𝕕 𝕋𝕒𝕪𝕝𝕠𝕣
(@Davidntaylor) reported
@FitbitSupport hi. My Fitbit charge 3 - and my daughter’s - are both suffering from very dim displays. Have tried everything. Can you help?
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Ashish Mehta
(@AshishM2) reported
Why can't I set time in my @fitbit device? I can only select time zone. My cell, laptop, etc show a different time and fitbit shows a different time. I prefer to sync it to the minute (if not seconds). Isn't this a basic feature? Help articles only show how to change zone.
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Maria R
(@RossMarva) reported
@FitbitSupport my Fitbit strap is broken can you help I have a 2 year guarantee
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Scott Uhl
(@ScottUhlTX) reported
@bobsmom52 @Apple Are you fully powering down the @FitbitSupport , even after you do the “factory reset” ? (under (1) settings, (2) About, (3) Shutdown.
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Stacey plant 💙
(@Plantstacey) reported
@FitbitSupport @FitbitUK @fitbit has anyone ever had a problem with restarting their fitbit versa 2. Mine won't come back on again :🤔
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fortherecord
(@adhdbrainfoglog) reported
I **** you not, every time I’ve gone to the toilet the past two days my @fitbit restarts. Wth? #Fitbit @FitbitSupport @FitbitDev Help!