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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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peter byrne
(@pjbatwbps) reported
@FitbitSupport can you please help. I sent an email last Thursday regarding Ionic not working but have not heard back . Maybe email was not received. Could you please check..The case number is Re: Ionic - Battery not charging - #37790784 [ ref:_00D40N2lj._5000b1fanWC:ref ]
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Becky Hearsey
(@b61196402) reported
@FitbitSupport It is syncing, but not tracking my steps. How do I fix that?
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Sebastien Mezeret
(@smezeret) reported
@FitbitSupport I just said that i cannot download fitbit connect..? The download link on your website is going around in circles (cf previous video). The issue isnt on my end, your website has a problem. Do you understand the issue? I havent been able to install since download link doesnt work
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Jacqui Hunter
(@Scotsjax) reported
from
Wallsend, England
Hello @FitbitSupport I am getting above error when I try to expand my heart rate information.i have tried rebooting my phone and switching blue tooth off and on?
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Maria Crawford
(@mariaJAH) reported
@FitbitSupport my Fitbits notifications are not working, no vibrations for when I get calls, texts, or reached goals. Settings are correct and I’ve tried to reboot but still no joy. It’s a replacement and has never worked properly
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@ScoobysMom
(@managerdawn) reported
@FitbitSupport I am getting very frustrated with my Charge 3. Twice just recently it has completely shut down, even though it had plenty of charge. Both times it was on a long snowshoe hike. When I plug it in I get the happy face and wrong time, and no walk data for that day.
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JLMooney
(@K1faru) reported
@FitbitSupport can you help please. My Fitbit strap has broken again. Fitbit charge 3. On checking out the forums this is a known problem. It is worn as an everyday watch. No intense or heavy over use. Can you please advise as to the process for replacement please.
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Pusspuss
(@dawnybj) reported
@FitbitSupport I was bought my Fitbit charge 4 for my birthday last July, today, the fittings that hold the strap have fallen off when I was changing the strap. I don’t have the receipt to take back to the shop can you help please
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MsMandragora
(@CoraMandragora) reported
@fitbit I got a sense for the holidays, and now it dies within hours. Your support team wants me go though the motions for another week, and kept sending me to the same trouble shooting I've already done. Please, I just want a working device? Help me??
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SidShishoo
(@sidshishoo) reported
from
PETROL BUNK ORR, State of Karnataka
@FitbitSupport It hasn't yet .. It is still the same issue
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Sebastien Mezeret
(@smezeret) reported
@FitbitSupport I have already tried 3 browsers. The problem is on your website. Your links create a loop. The download fitbit connect link doesnt start a download, it resirects to a help page. Can you send me a real/new download link? Thank you
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joanne stokes
(@joannestokes23) reported
@FitbitSupport my charge3 screen has gone blank. A hard reset / clock change don't work. Please help. Only had it a year. Tks!
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Michael Bienstock
(@mikhfd) reported
@FitbitSupport 2 days ago the screen on my charge 3 had white lines. I did a reboot which did not work and then was sent a list of instructions from tech support which seemed to fix the problem. This evening the screen went white again. Re did steps and it didnt work
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Dustin
(@DustinHume) reported
Returned another @fitbit Charge 4. This is the 3rd one where the heart rate monitor does not work now. Fix your firmware already! @FitbitSupport #fitbit
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Monte St. Amant
(@montetvcajun) reported
@FitbitSupport How do I get my device to sync! It’s not working!
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Barbara Shearer
(@Barbara18316964) reported
@FitbitSupport why all of a sudden am I not able to connect charge 3 via Bluetooth on my s10. Husband and daughters are the same. It pairs but does not connect. Help driving me crazy
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Suzanne Davino
(@toblerone06877) reported
@FitbitSupport Black lines across display are making my watch unreadable. Wahat is the fix for this? I tried reboot.
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Leila
(@leilajass) reported
@FitbitSupport Hi I'm trying to use MyUniDays student discount on your website but its saying invalid...can you please help?
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waldemar freyre
(@WFreyre) reported
@FitbitSupport Saddened by the decline in quality of your products. 2 Fitbit Charge 3 trackers in a row with hardware issues(display goes bad). A 35% discount doesn’t cut it as an apology either. Smh
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Hsla
(@Hsla23428526) reported
@FitbitSupport when is the issue with syncing the Charge 4 going to be sorted? Sent phone logs and still won't sync to my phone
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Sarthak
(@Sarthak14986699) reported
@FitbitSupport there seems to be a problem with the Fitbit Versa 2, yesterday I was traveling by road and at the end of the day it showed that I had climbed 19 floors.
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Zoelovesbikes
(@Zoelovesbikes) reported
@fitbit my charge 3 never does the goal celebration. I really miss it and can’t see how to fix. Can you help?
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Just My Thoughts
(@JustMyT35340915) reported
@FitbitSupport y'all are the most difficult support team to contact. I have an issue & the Fitbit Community has zero answers. How do I reach y'all directly!?!? Your link doesn't work. Email address?? Phone #?? Where's the help when you need it?!? #unimpressed
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Kenneth Nicolson
(@KGiz) reported
Well, I tried restarting my @fitbit ionic to fix the GPS before today's run but unfortunately I was still having corners cut and distance chopped. Back to @Google GPS for my runs #ironicionic
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Sam
(@SamBeardow) reported
@FitbitSupport I don’t need any help, thank you though, was replying to KC
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Tim Skarda
(@SkardaTim) reported
@FitbitSupport Problem solved
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Melanie White
(@melanie_white) reported
@FitbitSupport I received my new Versa 2 (replaced due to an issue) but I do not have Zone Minutes anymore, just Activity Minutes. How do I replace Activity with Zone minutes?
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Il Principino
(@Sabertrax) reported
@fitbit is your app down? Can't login
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Bendixen Andersen
(@JacobAndersen78) reported
@FitbitSupport Thanks for The fast reply. The issue is that The Notifications-bar doesnt respond when I tap it. Do I need a reinstall of The app?
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Laura
(@LauraHayleyx) reported
@FitbitSupport hi! I have a password on my Fitbit and now it won’t let me access my Fitbit or change the password: can you help please? 😭