Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Online Features (30%)
- App Crashing (25%)
- Errors (25%)
- Device Failure (10%)
- Sign in (5%)
- Website Down (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hamburg
|
Device Failure | 1 day ago |
|
Seattle
|
Online Features | 4 days ago |
 Wolfsburg
|
Errors | 2 months ago |
|
Oldenburg
|
Sign in | 2 months ago |
|
Hamburg
|
App Crashing | 2 months ago |
 Vincennes
|
Errors | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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Barry Weis (@bdweis) reportedHello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife
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Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
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Bessents Mean Right Hook (@BessentsFist) reportedThe Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?
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MV Balaji (@MuVeeBalaji) reported@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
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Remixkid DCardinal (@DJDCardinal) reported@FitbitSupport Hi, I have 2 Fitbit devices, one of them an orange hue has developed at the top of the screen as well as the watch becoming glitchy. the other has a ❌ and lost sync data and won’t connect to the app, have reset both watches several times with now luck. Help!
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
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Ramit Sheth (@ramitsheth) reportedVersa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit
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C-Dubya (@caw727) reportedMy @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !
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Stephanie McCrae (@smccrae13) reported@FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?
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Marty (@Marty_FTT) reported@actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.
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Sharing King (@barn_burn) reported@FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?
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awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reportedthey turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me
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michelle ormsby (@michelleormsby) reported@FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!
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₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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Villanova Fan (@novafan1976) reported@FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #
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Mudit Saxena (@MuditSaxen56971) reportedMy @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit
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PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported@rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show
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S Selser (@SSelser) reported@FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Rob Williams (@codeslubber) reported@Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken
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noah🔸🌱 (@ShynyMagikarp) reportedwow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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Rob Williams (@codeslubber) reportedI am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.
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Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported@dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.
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Joseph Russo (@NGridEconDev) reportedOkay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport
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Sanjay D (@sanjayk0303) reported@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
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A.K.D. (@avasi01) reported@GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport
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ScotsVix 🦋🦋🦋 (@Scotsvix) reported@FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.