Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (27%)
-
Errors (24%)
-
Online Features (21%)
-
Website Down (13%)
-
Device Failure (12%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Mama Doubleyoo🇨🇦❤️🤍🌻💙💛🇺🇦
(@MaryJCannabian) reported
My @fitbit Charge4, a gift for Mother’s Day ‘21 & barely a yr old, wristband connector broke. Googling the problem I found multiple pages of others complaining of the SAME defect. Seems you ditched the formerly metal clasp for plastic.😑 Now I’m not wearing my Fitbit at all.😞
-
Emma Lou
(@Emma_Omalley) reported
@FitbitSupport is there a problem with the (UK) app? Three of us in the same household are unable to sync to our phones today
-
Andy Khan-Craig
(@Andy_Khan_Craig) reported
@MRedmagster @FitbitUK @FitbitSupport Cloudflare’s gone down, which has taken half the internet with it 😬
-
JimmyD
(@utini42) reported
@FitbitSupport Is the system down now? Before I try to troubleshoot more?
-
Emma Lou
(@Emma_Omalley) reported
@MaheshA62093212 @FitbitSupport Same issue here. Forced close on app, forgotten on Bluetooth and reconnected, restarted Fitbit. Still not working for three of us in the household
-
jeanna marie ✨💙💛
(@siobhanmairii_) reported
@FitbitSupport is there an issue with the server? I haven’t been able to sync and it looks like the website is down.
-
Pol
(@Pol_2) reported
@FitbitSupport morning, is there a problem with the servers this morning? I can't log in
-
David H.
(@DaveSpurs99) reported
@FitbitSupport what's wrong with your UK support? I can't get direct messages or live chat to work. I've got a case number now and was asked for a hand written note photographed with the broken fitbit but can't send it
-
Sarah Paget de la Fosse
(@sjpdlf) reported
@duncan_dodds @FitbitSupport I logged out to fix a sync problem and now it's unavailable. Website showing error @fitbitsupport
-
Shanelle
(@ShanelleHammond) reported
@fitbit straps are such poor quality, second one that’s snapped!! Shouldn’t have to keep renewing these 🤬
-
Heather B.
(@HBrownie22) reported
Hi @FitbitSupport @fitbit please help. My beloved #FitBit Versa died. 😭😭 AFTER wearing it to track laps in the swimming pool for the first time…which it’s supposed to be able to do. 😤😠 “Versa is water resistant to 50 meters” 2 hrs after my pool workout it stopped working
-
Karla A. Christian
(@OnlyOnEkArLiTa) reported
@MaheshA62093212 @FitbitSupport Im having the same issue.
-
Leigh Harrison
(@military_boots) reported
@FitbitSupport the Fitbit website appears to be offline with a 500 server error.
-
Phil Landsberg 🇺🇦 ✡️🗽
(@PhilTakeV) reported
@Dibber_Roy @AmazonHelp I have the same issue. @Fitbit setup actually claims it is a known issue and that once Amazon updates their shopping app it should resolve itself. Interestingly, every time I get this error in Fitbit, the Amazon app requires me to confirm which Amazon account I was using
-
Rachel Luchmun
(@RLuchmun) reported
Quick shoutout to @FitbitSupport who made the entire process so painless - problem solved and replacement shipped in a few hours.
-
keir
(@Kingkeir) reported
@Moomin1042 @FitbitSupport The website is down too
-
Mickey
(@Moomin1042) reported
@FitbitSupport is fitbit down at the mo? Nothing syncing on the app and no data from previous days. Based in UK . Thanks
-
Chris Yap
(@ChrisYap1199) reported
@FitbitSupport Hi, I have an issue with Fitbit Inspire 2. My sleep stages will not be recorded after every charge on it. I will need to delete the Fitbit app and reinstall it on iOS for it to work again. Been like this for 3-4 cycles and it’s annoying. Is there a fix to it?
-
Keith Hepburn
(@targettuition) reported
Dame @fitbit is down and I can't see how long I was asleep. What to do?!
-
Busy Whizzy
(@busy_whizzy) reported
@FitbitSupport I’ve already filled in the claim form and am waiting for it to be processed, perhaps you could help get it sorted? As I’ve only had it for 9 months I would expect it to be replaced under warranty. I’ve had a look at the store and the replacements are ridiculously expensive.
-
Mahesh A
(@MaheshA62093212) reported
@FitbitSupport Hi, Fitbit App is not working. Please check.
-
Manuel
(@ManuelM60709486) reported
@lotsford @fitbit Nope, I’m pretty sure it’s a scam. If you call the refund line after failed refund they escalate it but can’t track it down. I have filed a complaint with the Better Business Bureau. Refund customer service is garbage @fitbit
-
Redmagster
(@MRedmagster) reported
Is @FitbitUK down? @FitbitSupport Not able to connect at all #fitbit
-
Su Harris
(@suharrisnorfolk) reported
Is #fitbit going to be down for long? @FitbitSupport
-
Paulo Jabali
(@JabaliPaulo) reported
@fitbit But if it burns your wrist, you can only throw it away and buy an Apple Watch. My Ionic went broke and I’m waiting for a refund for more than a month. Terrible service, worst smartwatch. #FitbitIonicRefundPending
-
jess_ben_games
(@jessbengames1) reported
@FitbitSupport @MaheshA62093212 I'm having the same issue but when I tried to log back in, it said it was unavailable.
-
Steve White
(@stevewhite94) reported
@FitbitSupport the app is down for me, is this a known issue?
-
Cllr Nicole van Dyk
(@MyLeaderNicole) reported
And still no assistance from @fitbit All I wanted was fitbit. got one from my entire family (as that what is costs to get one). strap broke after 10 months of (not daily) use. and no help after reaching out for help Bottom line. Don't spend hard earned cash on #fitbit products
-
D Dodds
(@duncan_dodds) reported
@FitbitSupport My Fitbit has suddenly stopped syncing 25 minutes ago but is connected to my phone and receiving notifications - Fitbit website also not accessible - server issues?
-
chris burt
(@chrisburt85) reported
@FitbitSupport @MaheshA62093212 I’m having issues aswell device won’t connect to phone, remove device cannot reconnect it as error accepting terms. Remove app reinstall can’t log in.error 500 when trying to go to your website think Fitbit have an issue