Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 10/21/2021 03:20

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Device Failure 24.82% Device Failure
  • Sign in 23.76% Sign in
  • App Crashing 19.50% App Crashing
  • Errors 13.48% Errors
  • Website Down 10.64% Website Down
  • Online Features 7.80% Online Features

Fitbit Outage Map

The most recent outage reports and issues originated from:

United StatesSutton Device Failure
United KingdomLondon App Crashing
United KingdomWellingborough Device Failure
GermanyBerlin Errors
AustraliaPerth Online Features
FranceLyon Online Features

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • CelestialSandra CelestialSandra - Good trouble, necessary trouble (@CelestialSandra) reported

    @MrsMcLoudRI @fitbit @FitbitSupport I had bands break with the 2, but they were easy to replace. I'll let you know what they say. I'm not spending more on a bad, cheap design.

  • MrsMcLoudRI Mrs.McLoud (@MrsMcLoudRI) reported from Warwick, Rhode Island

    @CelestialSandra @fitbit @FitbitSupport I had the same thing happen to me! Apparently it’s a known issue and happens frequently. I was offered a 35% discount. I liked the 4 because with my Premium account I got so much info- but to have this break like this and be told to spend more money- so ridiculous!

  • realajmarini A.J. Marini (@realajmarini) reported

    Super disappointed with @fitbit and @FitbitSupport. Girlfriend's #versa3 bit the dust. We had to send it back, charger and all, in a protected box. They send back the fitbit, by itself, in an **** envelope. #wtf

  • _RobbJohnson Robb Johnson (@_RobbJohnson) reported

    @emmasonsmommy @fitbit Too bad their quality control department is letting us down

  • CyberSecure_US Cyber_Mobility_BYOD_Pro (@CyberSecure_US) reported

    @FitbitSupport @fitbit by the way geniuses the chat link you sent is a 404 error... Sorry, that page is following a different trail. Since it’s unavailable, step over to one of these instead:

  • CyberSecure_US Cyber_Mobility_BYOD_Pro (@CyberSecure_US) reported

    @FitbitSupport so this is the service @fitbit @FitbitSupport provides... more run around! (address is 100% correct)! "We're sorry for any trouble. We have seen that your replacement was delivered back to us due to Insufficient Address. To further assist you... you'll need to contact....

  • CyberSecure_US Cyber_Mobility_BYOD_Pro (@CyberSecure_US) reported

    @fitbit @FitbitSupport is still just a mess! they promised shipment Oct.. went out Oct 6 and its now Oct 20. Really? @USPS shipped it and then somewhere those geniuses sent it to the wrong state.. then bac to fitbit who did nothing with is since oct 14. Just the worst people

  • sanskaritweets 101% Sanskari Launda (@sanskaritweets) reported

    @FitbitSupport my fitbit versa 2 screen is broken and completely damaged in an accident. Need to replace the screen in Mumbai. Where can I get it done?

  • sarah85660358 RunForrestRun (@sarah85660358) reported

    @BrownieLB_1 @FitbitSupport Oh I hate setting stuff up! Sorry I’m no help!

  • front_end_code Ben Crook (@front_end_code) reported

    Trying to cancel a @FitbitSupport subscription and I get an error "Internal Server Error - Please contact the server administrator at root@localhost". Awkward. Funny how everything works except the cancelling of subscriptions 🤔

  • josmith13 Jo Smith (@josmith13) reported

    @FitbitSupport Problems with Charge 3 screen. Restart and clearing data isn't resolving the problem. Only had it 17 months. Can I get help?

  • DarleneLA5 Darls ⭐⭐ (@DarleneLA5) reported

    Just sat down on the light rail after the @foofighters show, why do I feel like I'm going to have a Barney Stinson moment after he ran the NYC marathon! @fitbit recorded a 60 minute run during the show! 378 zone minutes! #tired

  • shawn_dille Mr Shawn (@shawn_dille) reported

    @fitbit @FitbitSupport Garbage product and garbage tech support. Don’t waste your money. Charge 5 never monitored RBPM or sleep. Zero support from tech. Gave me the runaround for 2 weeks with no solution.

  • NicMar Nicolle Martin (@NicMar) reported

    Dear @fitbit, the alarm functionality is soooo bad on the Charge 5. You took the very best thing about the charge 2 and ruined it, basically rendering the feature useless on the charge 5.

  • Chuckadams13 Dadams (@Chuckadams13) reported

    @FitbitSupport Charge 4. Again, text notifications stopped out of nowhere. Have tried everything on every site on the internet. Still not working. So. Done. With. This. PS: Yes, do not disturb and sleep are off…

  • welth1908 W. (@welth1908) reported

    Fitbit products are unreliable and consistently have battery problems! Every 10 months I end up having a battery problem with NEW FITBITS. Now @fitbit wants me to buy yet a 4th item from their product line. I'll be looking for another brand to use! #ARipOff

  • carmel_ni Carmel Ni Ghairbhin (@carmel_ni) reported

    @fitbit Does anyone else feel very let down by Fitbit. They don't last and seem to have mega problems.

  • c5sable Carlye Penland (@c5sable) reported

    @FitbitSupport Please cancel my premium subscription. Received an email saying that I could cancel via a link. Have tried to do this via my mobile phone and my desktop. When I hit cancel, it states that an error has occurred. I have tried multiple times and days. Carlye Penland

  • dez1861 Darren Astley (@dez1861) reported

    @FitbitSupport terrible and disgusting customer service. Hung up on and chat terminated. Disgusting

  • thecrankys CrankyMitch (@thecrankys) reported

    @FITBITSUPPORT WOW! Have been a fitbit user for 10 years and prob bought ten devices. Screen died - out of warranty but it is a very common problem on Charge 3. Fitbit offered me a 35% discount - great! but only applicable to old technology. I'm done. #fitbitsucks

  • NeekaNou Domeneque di Ciacca (@NeekaNou) reported

    @FitbitSupport can I get some help. I sold my fitbit and forgot I had a pin in. The person tried putting in a pin but got it wrong 10 times so it asked to unlock with phone. The problem is I removed it from my phone. Is there another way to fix this?

  • brocket1980 brett rzucidlo (@brocket1980) reported

    @fitbit Hey Fitbit my wife is having a lot of issues with your product. We need help. Your customer service sucks!!!

  • OjasweeA Ojaswee Agrawal (@OjasweeA) reported

    My Fitbit Versa 3 is not showing notifications for more than 2 months now. It was bought in June 2021. It says restart the phone to receive notifications but restarting isn't helping. Please help me with the same. I am unable to use my watch. @FitbitSupport @FitbitIN @fitbit

  • RossMarva Maria R (@RossMarva) reported

    @FitbitSupport my Fitbit strap is broken can you help I have a 2 year guarantee

  • AlfMalmgren Alf Malmgren (@AlfMalmgren) reported

    @FitbitSupport @tashabha Have the some problem with my charge 3HR cant even read the screen at night. Understand this is a common problem. Restarting does not help.

  • adhdbrainfoglog fortherecord (@adhdbrainfoglog) reported

    I **** you not, every time I’ve gone to the toilet the past two days my @fitbit restarts. Wth? #Fitbit @FitbitSupport @FitbitDev Help!

  • jpaigesworld Jessica Paige (@jpaigesworld) reported

    @FitbitSupport My Versa 3 seems broken. The side button is stuck in, and can't get it to pop put.

  • AshishM2 Ashish Mehta (@AshishM2) reported

    Why can't I set time in my @fitbit device? I can only select time zone. My cell, laptop, etc show a different time and fitbit shows a different time. I prefer to sync it to the minute (if not seconds). Isn't this a basic feature? Help articles only show how to change zone.

  • CraftMeaRunner Give a Hoot Mask Your Snoot (@CraftMeaRunner) reported

    @FitbitSupport I paid for my premium subscription, but the app won’t let me access the content. Your customer service dept is a joke. Should be an easy fix, but I’m forced to sit and wait while you guys “escalate” the issue. Fix it. It shouldn’t be that hard to force your end to accept my info.

  • bobsmom52 FireSign (@bobsmom52) reported

    @ScottUhlTX @Apple @FitbitSupport I didn't want to embarrass them or have them feel they needed to replace it. So I bought the second one and now it too has broken. Just a ridiculous product. I am switching to Garmin.