Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 12/04/2022 09:20

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Most Reported Problems:

  • Sign in 45.79% Sign in
  • App Crashing 21.65% App Crashing
  • Online Features 12.07% Online Features
  • Device Failure 7.28% Device Failure
  • Errors 7.09% Errors
  • Website Down 6.13% Website Down

Live Outage Map

The most recent outage reports and issues originated from:

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United KingdomLondon Sign in
GermanyFrankfurt am Main Sign in
SpainMaspalomas Sign in
GermanyKamen Device Failure
SwedenNorsjö Website Down
United StatesWest Monroe Online Features

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • AlaninSoFlo The Chalcenteric Kid (@AlaninSoFlo) reported

    @Fitbit Screen Wake Mode and no longer be changed to Auto on a Charge 5. You may want to fix that. Stuck at Manual.

  • gordon8rehovot Robert Hoffman רוברט הופמן ד'ר (@gordon8rehovot) reported

    @FitbitSupport my charge 4 screen went black yesterday with a smiley upon charge and a long vibration when I pressed the button. Nothing happened and now it won’t charge. I purchased 6/2021. I see this has been an issue since the summer. Any suggestions or solutions??

  • Cormal21 Corey Mallia (@Cormal21) reported

    @FitbitSupport I have tried this multiple times , and have been told it is a Fitbit issue , think I will be buying a Garmin

  • Cormal21 Corey Mallia (@Cormal21) reported

    @FitbitSupport still no fix or update with the strava syncing with Fitbit ?

  • PartyBear7041 Waylander.x (@PartyBear7041) reported

    @FitbitSupport can you help plz? When I press the run activity on my pixel watch, it immediately launches and after about 2 seconds starts tracking the activity. I really don't want it to start tracking the activity until I press start, not as soon as I simply click the run icon

  • TroyMinos Troy Minos (@TroyMinos) reported

    @MrRon9 @fitbit Yeah, there are a lot of web comments on this failure. It's just bad design and it can't be repaired. It was only 1.5 years old and I won't be buying another Fitbit product.

  • huddie71 Paul Anderson (@huddie71) reported

    @rusboyo @FitbitSupport I've not myself. It's an incompatibility between some Android 13 firmwares and Fitbit. It's up to Google (and their Fitbit subsidiary) to fix it and, if necessary, Samsung to incorporate this fix into an upcoming firmware release.

  • HollyRHProjects H R Hesson Projects (@HollyRHProjects) reported

    @fitbit @fitbit terrible impact, haven’t had a tracker in a month. You made me return mine first though only strap broken then sent 2 faulty replacements. After 3 claims numbers promised ‘an email from a supervisor’ 5 days ago but nothing from @FitbitSupport. No tracker, no data, no help

  • patelpoojan46 Poojan Patel (@patelpoojan46) reported

    @FitbitSupport made worst decision by buying @fitbit in #india

  • squirrelknutz Thig ar Latha (@squirrelknutz) reported

    @FitbitSupport Be honest, EDA feature is a very poor substitute. I’ve been missold as the literature clearly states it’s available and you’re saying now that it isn’t. I’ll vote for it but I’d also appreciate a link so I can make a complaint. Thanks

  • ElenaJo91030424 Elena Jones (@ElenaJo91030424) reported

    @FitbitSupport could you please help? My Fitbit charge 4 screen has gone black and rebooting doesn’t help. It’s still syncing to my app but I can’t see anything on the screen. Your help is much appreciated. Thank you.

  • liamvictor Liam Victor Delahunty. (@liamvictor) reported

    @FitbitSupport There's not an actual issue. The delivery is just taking longer than it says on your checkout form - and it's annoying to have hopes raised so high ;-) It's a minor thing but thanks for reaching out.

  • Subzi73 SARBAJIT SARBAJNA (@Subzi73) reported from New Delhi, National Capital Territory of Delhi

    @FitbitSupport Need help with my Versa2. The side button is malfunctioning. Pls assist

  • Matthewblue1875 Screamoblue (@Matthewblue1875) reported

    @FitbitSupport Hello.. I've not had a weekly update from Fitbit for 2 weeks and I can confirm that it is set up on the app correctly. Can you help please?

  • rusboyo Russ (@rusboyo) reported

    @huddie71 @FitbitSupport I'm having same problem since updating z flip to Android 13. Have you managed to find solution yet ? I have tried all Fitbit fixes unsuccessfully. Charge 5 does pair and sync with my other devices. Very frustrating.

  • PatnaJagadish J Kumar (@PatnaJagadish) reported

    @FitbitSupport My charger of fitbit Sense watch is not working and the watch is useless without charging. How to replace charger ?, please provide details. The watch is purchased within a year.

  • AshleyN35448432 Ashley Nelson (@AshleyN35448432) reported

    @fitbit It won’t let me login

  • JonCC JonCC (@JonCC) reported

    @FitbitSupport Well thank you for helping me resolve my problem so quickly. I appreciate it and the customer service is why I remain a fitbit customer

  • DaydreamingDays Jo (@DaydreamingDays) reported

    @FitbitSupport Fix this...

  • AshleyN35448432 Ashley Nelson (@AshleyN35448432) reported

    @fitbit I need help getting into my account

  • ElisaCadavid Elisa Cadavid Vélez (@ElisaCadavid) reported

    Dear @fitbit @FitbitSupport if you are going to sell and promote a watch that you can take out for a run but doesn't have @Spotify, just save us the effort and shut down your business #Versa4

  • toddogasawara Todd Ogasawara (@toddogasawara) reported

    Question for @FitbitSupport is there a problem with syncing in general for the past few weeks? Or, are all the sync problems I see related to upgrading from a Charge 4 to a Charge 5? Horrible sync experience since upgrading

  • shepkids4 Ian shepherd (@shepkids4) reported

    So... as Christmas approaches I thought about a nice new smart watch. I currently have a @fitbit versa. Are @Garmin any good? I've heard good things from fellow runners, what about a @SamsungUK watch? Help!!!

  • vinsri83 Vinita Srivastava (@vinsri83) reported

    @fitbit hello the display of home screen on the device just stopped working can you please help repair

  • mcbluejays81 Melissa (@mcbluejays81) reported

    @FitbitSupport I've only had my FitBit Versa 2 since last November and the syncing issues are driving me crazy!! It won't sync AT ALL lately and I've tried everything to fix it. Unpaired it and uninstalled the app as a final try and now it won't pair again! And whenever I charge

  • BossBosses i Boss (@BossBosses) reported

    @FitbitSupport synchronization via Bluetooth is slow with iPhone 13, why?

  • GerryTodd Gerry (@GerryTodd) reported

    @FitbitSupport I just bought a Versa 2, in the U.K. where I live, I bought it specifically for the SpO2 and I can’t load the clock face to show it so can’t monitor my SpO2. So I am now wearing a useless piece of plastic. How can I get this issue resolved?

  • Videogamevision Videogamevision (@Videogamevision) reported

    @fitbit Here's a story about my Charge 5... i put good faith and money to a company promising a great working product. After a broken display, a "new" replacement that never updates & shuts off and an escalation team that never contacted, I'm bummed about the Fitbit "experience".

  • Margie_Sol Margie Lee (@Margie_Sol) reported

    @FitbitSupport Hi there. My LED lights went out on Nov. 21st. They haven’t come back yet. I’ve followed all the advice and steps on rebooting, cleaning and toggling the heart rate. I’m a premium member - please help!

  • TheUrbie The Urbie (@TheUrbie) reported

    @fitbit How about all the negative impacts of dealing with fitbit's garbage customer support trying to fix the defective watch, only for fitbit to not honor their warranty. I hope the government fines you into bankruptcy for your scams and ripping off your customers.