Fitbit

Is Fitbit down?

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 03/15/2026 07:35

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. Device Failure (32%)

    Device Failure (32%)

  2. Online Features (20%)

    Online Features (20%)

  3. App Crashing (20%)

    App Crashing (20%)

  4. Sign in (12%)

    Sign in (12%)

  5. Website Down (8%)

    Website Down (8%)

  6. Errors (8%)

    Errors (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesClermont Sign in
United KingdomIpswich Device Failure
United StatesWoodbine Sign in
SpainBigastro App Crashing
CanadaWinnipeg Online Features
United StatesOnley App Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • twirlandswirl Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 (@twirlandswirl) reported

    @FitbitSupport I got an update today and I was able to download the clock face I wanted! Still having trouble figuring a few things out, but that was the most pressing issue.

  • charlie_herbek Charlie Herbek (@charlie_herbek) reported

    @FitbitSupport absolutely unreliable, 30 min chat session for help just dropped off without resolution of poor charging and GPS. Help satisfaction at level 0

  • JulsLive JulsLive (@JulsLive) reported

    @FitbitSupport Continuing Case 39061471. Completed the suggested steps and Charge4 still not working. With it on the charger it displays "Download or update the Fitbit app to set up. 2020-12-30". Off the charger it won't display anything.

  • jryanpowell Ryan Powell (@jryanpowell) reported

    @FitbitSupport I've not getting any help via the @fitbit support chat for a Family Account issue. Are you able to assist?

  • EdhiPurnomo5 Edhi Purnomo (@EdhiPurnomo5) reported

    @FitbitSupport hi fitbit, i used fitbit versa3, after update system, i can not connect apps fitbit with apps strava again. Pls help me

  • Paula_Kaye Paula (@Paula_Kaye) reported

    @FitbitSupport is too helpful. I was hoping to need a new fitbit... but then they got my old one working again. Thanks for the help!

  • nanda20615185 nanda (@nanda20615185) reported

    @FitbitSupport I previously had my fitbit syncing with Noom. Syncing not occurring. Could u help

  • PriscillaInPink Priscilla (@PriscillaInPink) reported

    @FitbitSupport My Versa Lite hasn't been syncing. My app is up to date, I've turned on/off Bluetooth, and it is charged. Help!

  • salred3 Stephen (@salred3) reported

    @FitbitSupport the sleep score is why I got a device. Yet It’s worked only 25% of the nights. I googled it and saw this is a PERVASIVE issue over the last few years. I assumed it would be fixed by now - it isn’t. Any idea what the issue may be?

  • torimoori76 Tori Moore (@torimoori76) reported

    @FitbitSupport aagghhh.. my fitbit app isn't working as it should. Is there a technical issue at the moment?

  • asnikadas Asnika Das (@asnikadas) reported

    @parkjames I am not able to use my @fitbit Versa lite. @FitbitSupport is not responding at all. I am sick and tired of watching YouTube videos on "how to fix Fitbit versa". It is not happening. you are advertising to wear Fitbit while sleeping....How how how. I am not able to use

  • FranziSa Franziska Sauer (@FranziSa) reported

    @FitbitSupport I deleted my charge 3 from the app since it wasn't synchronizing anymore. Now i can't match it again. I tried everything but it's not working. The app finds the watch, shows me the code and tries to match, but then nothing happens. What else could I do?

  • EdhiPurnomo5 Edhi Purnomo (@EdhiPurnomo5) reported

    @FitbitSupport hi fitbit, i am using fitbit versa3, before system update, my versa3 can connect apps fitbit with apps strava but after upgrade/update can not connect. Pls help me.

  • Sal95590301 Sal (@Sal95590301) reported

    @FitbitSupport why do I have no sleep score on my dashboard with my new inspire? How do I fix this?

  • sootyboots MrS (@sootyboots) reported

    @FitbitSupport I am having trouble synching with my phone it won’t pick up my versa 2 help

  • Viewpoint_Film Viewpoint Film (@Viewpoint_Film) reported

    @fitbit @FitbitSupport @FitbitUK YOU ARE A TERRIBLE COMPANY. I HAVE WAITED 3 MONTHS FOR A REPLACEMENT CHARGE 3 THAT DID NOT WORK OUT OF THE BOX AND YOU HAVE SENT BACK THE SAME UNIT WITH NO STRAP SO IT CAN’T BE WORN. SORT IT OUT NOW!!!!

  • GaetanPecheur Nucoulous (@GaetanPecheur) reported

    I do not recommend all #Fitbit products. A few days before the warranty expires, the product breaks down. The one sent in replacement has problems after not even 4 months of perfect use and we cannot do anything because no longer under warranty. 👏 @fitbit @FitbitSupport

  • sooeugene Soo Eugene (@sooeugene) reported

    @FitbitSupport Hi there, I was in contact with someone from your end, but the communication has suddenly gone silent. The issue has yet to be resolved. Patiently waiting for your response. Thanks

  • JulsLive JulsLive (@JulsLive) reported

    @FitbitSupport This experience is getting irritating. When I connected with the new issue I was online w/ someone within a few min but now, trying to reconnect, putting my case # in the comments, I saw the position in line go from 8 down to 1 quickly but I held for over 20 mins.

  • asnikadas Asnika Das (@asnikadas) reported

    @DaleLampson I am sorry to say but your @FitbitSupport is not responding. I am not able to use my @fitbit Versa lite.i am sick and tired of writing to Fitbit support. I am in Mumbai,India. Is there any one who will able to help me

  • franknolan3 franknolan (@franknolan3) reported from Warrenpoint, Northern Ireland

    @FitbitSupport my Fitbit click face is not working

  • rdet123 Rob de Turberville (@rdet123) reported

    @FitbitSupport Hello there. Have tried multiple re-sets to fix my Charge 3 blank screen without success. Have tried 8 second and 15 second button resets over the course of one hour.

  • MGDavied Michaela Davied (@MGDavied) reported

    Has anyone else's @fitbit watch (Charge 4, specifically) just completely stop syncing with their phone? I've tried everything I can to fix it, but I'm not getting any of my notifications or alarms.

  • PriscillaInPink Priscilla (@PriscillaInPink) reported

    @FitbitSupport I have followed these directions and steps numerous times and not working. I deleted my Versa Lite from my Fit Bit account and now it will not re-pair AT ALL. I am so frustrated.

  • othcassandra Cassandra bartlett (@othcassandra) reported

    @FitbitSupport is there a known issue with your customers accessing their dashboard via the Fitbit login? Trying to figure out my plans based off the next badges I need however I get a notification that ‘user does not exist’.

  • megansarae Megan Sarah (@megansarae) reported

    @FitbitSupport my mum ordered a Fitbit on 20th Dec and it still hasn’t arrived. I understand that Covid and Xmas probably makes processing time longer but the website says it hasn’t even been posted. Can you help pls!

  • abbas1979 Tanveer Abbas (@abbas1979) reported

    @FitbitSupport hi I’m having trouble with my Fitbit not charging. I have tried cleaning the charge points and changing USB ports but no luck

  • bigEton Dathlete (@bigEton) reported

    @fitbit I ordered a Fitbit for my wife as a Xmas present. Ordered online over 1 month ago and still hasn’t arrived. Fitbit tell me to chase the courier (their courier). So overall the online purchase and the customer service it’s very poor. I am saddened by the whole experience.

  • hngamelue26 Hope NC (@hngamelue26) reported

    @my777 @FitbitSupport My younger sister's did sane thing and even the replacement she got had same issue a few months after.. she has decided to switch to Samsung smart watch.. I might do the same

  • jlashawnh Janell Harrell (@jlashawnh) reported

    @FitbitSupport my Versa Lite won't sync. I tried all the troubleshooting, now my versa is factory reset and won't even connect in the app or the Bluetooth at all. Its not even registering as a possible device on the Bluetooth. I've updated and tried everything! Help fix it!