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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gina Foster
(@FosterGina) reported
@FitbitSupport I was logged out for some reason not my doing. Had to reset password, now all my info is gone, data, friends, badges, and only showing my old Fitbit help
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kem patterson
(@kemski) reported
@FitbitSupport My fitbit 3 screen is frozen. Have tried many times to unfreeze. I can get the smiley face to come up, but goes back to 1st screen, and is frozen still. Please help!
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Lauren Heerschop
(@LHeerschop) reported
@FitbitSupport I initially spoke with a rep on chat who was great and seemed to understand the situation. We got disconnected and the next person I spoke with didn’t understand the issue and we also got disconnected. I then called and spoke to a lady who spoke to the supervisor and they advised
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Mike Jasinski
(@Mike_Skinksy) reported
@FitbitSupport hi, I have just started having issues with my charge 3 purchased in 2019. The battery will not retain its charge. Goes from 1% to 100% in a matter of minutes. Then when I take iff charge it dies within a minute? Please help!
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Michelle
(@Michell47753275) reported
@FitbitSupport HELP! It’s now been 4 months I am waiting for my 8 yr old replacement band for his fitbit. You have made excuse after excuse why we haven’t received it! NO one is getting back to me.I am constantly chasing this up!! It a child band! NOT ACCEPTABLE!!!!!!!!!!!
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steve WBA
(@WbaSteve) reported
@FitbitSupport my Fitbit sense is awful, trouble syncing it and try to reinstalling it on my iPhone 12 is a nightmare
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Dinah Hatch
(@DinahHatch) reported
@FitbitSupport Hi, my son’s Versa strap (with buckle) is broken. Bought it Dec 2019. How do I get replacement?
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Amanda Harrison
(@harrisonmaths) reported
@sphoenix78 @FitbitUK @FitbitSupport I’ve only had my Fitbit for 2 weeks and it’s not working. Doesn’t count steps and just seems to not work for an hour. Very frustrating.
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Angela Jardine
(@angelaramshaw) reported
@FitbitSupport can you help? New Fitbit just delivered. Receipt says £66.66 but you debited £79.99 from my account. Can you please get back to me.
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Tracey Morgan 💙💙💙
(@morgan_tracey) reported
@FitbitSupport Thank you. It hasn't worked and is about to shut down. Guess I need to contact Customer Service.
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DEEPAK
(@i_deepakp) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit Plz share New Delhi, India cervice centre details. I am facing issue with my fitbit 2 scale.
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𝕕𝕖𝕟𝕚𝕤𝕖🌌
(@deniseeeeee_xo) reported
I have to say I'm really disappointed in @fitbit lately. Nothing but problems with things syncing and other tracking issues. SMH please fix this!
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Leigh
(@leighno) reported
@FitbitSupport I’m having trouble logging into FitBit coach on my Premium plan. There is no support offered in the coach app
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triciaj95
(@triciaj95) reported
from
Livermore, California
@FitbitSupport hi I am having many issues with my Charge 4. It stops in the middle of a workout. It can’t find my heart rate. It loses the GPS. It stops vibrating. I have rebooted it several times. Please help. I have only had it 11 months
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Tam
(@Tammster911) reported
@FitbitSupport help!!!! I am not able to access my notifications thru the app I have them turned on on my iPhone
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Nick Latocha 🤓🤖🍕
(@nckltcha) reported
@FitbitSupport I'm unable to log in to the android app. It says my password is wrong. But the password works on the web app. I've reset and tried this many times now but it's just not working.
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Madeline Dmochowski
(@madeline_medrun) reported
@FitbitSupport Just remove the sales pitch to upgrade to premium and problem solved! I am no gent, I am annoyed! You QC is going hill.
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ellie taylor
(@ellietaylorr_) reported
@FitbitSupport my Fitbit versa will not pair after trying all of the trouble shooting tips.
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DEEPAK
(@i_deepakp) reported
from
New Delhi, National Capital Territory of Delhi
@FitbitSupport I am from New Delhi India. Facing issue with my fitbit 2 scale device. Want to visit service centre near me. Plz share the service centre location details.
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Jake Bull
(@jakebull700) reported
@FitbitUK @FitbitSupport I have had my versa 2 for less than 3 months and yesterday the screen went black and the battery is draining really quick. Any suggestions how to fix it?
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Sphoenix- Nic Owen 👂🏼
(@sphoenix78) reported
@FitbitSupport I’ve messaged you regarding my issue and no one has got back in touch.
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RaeofSunshine☀️
(@Rae8465) reported
Annnnd to make things even better, I cant even get my inspire hr set back up right now. Keeps saying error and ive done all that trouble shooting too 😡 @FitbitSupport @fitbit
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DonJon
(@Intentzion) reported
@FitbitSupport This is garbage. “Getting back to me” you requested my email address. U NEVER asked for it before. I had no problem providing it but I GAVE U THE INFO U ASKED FOR WHAT KIND OF GARBAGE HUMAN BEING IS HANDLING THE #FITBIT SOCIAL MEDIA ACCOUNT @Google @sundarpichai
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Paarth Gupta
(@PaarthG66338285) reported
@oneplus Um yeah ig I’m down for it I used to wear a versa But it is hot garbage It never tells the time right after I downloaded an update right after the google acquisition Finally a great alternative to @fitbit
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Ozarks Girl
(@OzarksGirl1) reported
@fitbit I have tried getting help with my broken Versa 3 for nearly a month. I shipped it out March 1 but now nothing is being done because you say you haven't received it with your own label. Please make it right and give me a replacement watch. #CustomerService
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Justine Patton
(@PattonJustine) reported
@andywwilby @gmtord @fitbit I've narrowed it down to the 645 and 745 but can't decide. Had to replace the ******** the Fitbit twice - they're really not made to be used.
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rachal
(@rachal26356483) reported
@FitbitSupport Every time I try to click on the sleep tracker in the app it freezes! I then have to completely close the app and try again. It has been doing this for almost a month now. Fix it.
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Amit Pathak
(@amit542) reported
My Fitbit screen is broken , where can I get it repaired in Delhi NCR region @fitbit @FitbitSupport @FitbitIN it’s just upper glass rest everything is working fine .
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Tam
(@Tammster911) reported
@fitbit I am not able to access my notifications I press it and nothing happens I have the notification turned on on my iPhone ???? Help plz
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Tamara Pigott
(@TamaraPigott) reported
Super unhappy with @fitbit; had a problem with my 4 month old Versa 2, used their warranty service and less than 24 hours after getting my replacement setup it locks up and cannot be reset. Their offer: replacement or 50% off a different model. Thinking @Apple Watch instead.