Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 19, 12:50 PM GMT+5:30	0	0
Apr 19, 1:10 PM GMT+5:30	0	0
Apr 19, 1:30 PM GMT+5:30	0	0
Apr 19, 1:50 PM GMT+5:30	0	0
Apr 19, 2:10 PM GMT+5:30	0	0
Apr 19, 2:30 PM GMT+5:30	0	0
Apr 19, 2:50 PM GMT+5:30	0	0
Apr 19, 3:10 PM GMT+5:30	0	0
Apr 19, 3:30 PM GMT+5:30	0	0
Apr 19, 3:50 PM GMT+5:30	0	0
Apr 19, 4:10 PM GMT+5:30	0	0
Apr 19, 4:30 PM GMT+5:30	0	0
Apr 19, 4:50 PM GMT+5:30	0	0
Apr 19, 5:10 PM GMT+5:30	0	0
Apr 19, 5:30 PM GMT+5:30	0	0
Apr 19, 5:50 PM GMT+5:30	0	0
Apr 19, 6:10 PM GMT+5:30	0	0
Apr 19, 6:30 PM GMT+5:30	0	0
Apr 19, 6:50 PM GMT+5:30	0	0
Apr 19, 7:10 PM GMT+5:30	0	0
Apr 19, 7:30 PM GMT+5:30	0	0
Apr 19, 7:50 PM GMT+5:30	0	0
Apr 19, 8:10 PM GMT+5:30	0	0
Apr 19, 8:30 PM GMT+5:30	0	0
Apr 19, 8:50 PM GMT+5:30	0	0
Apr 19, 9:10 PM GMT+5:30	0	0
Apr 19, 9:30 PM GMT+5:30	0	0
Apr 19, 9:50 PM GMT+5:30	0	0
Apr 19, 10:10 PM GMT+5:30	0	0
Apr 19, 10:30 PM GMT+5:30	0	0
Apr 19, 10:50 PM GMT+5:30	0	0
Apr 19, 11:10 PM GMT+5:30	0	0
Apr 19, 11:30 PM GMT+5:30	0	0
Apr 19, 11:50 PM GMT+5:30	0	0
Apr 20, 12:10 AM GMT+5:30	0	0
Apr 20, 12:30 AM GMT+5:30	0	0
Apr 20, 12:50 AM GMT+5:30	0	0
Apr 20, 1:10 AM GMT+5:30	0	0
Apr 20, 1:30 AM GMT+5:30	0	0
Apr 20, 1:50 AM GMT+5:30	0	0
Apr 20, 2:10 AM GMT+5:30	0	0
Apr 20, 2:30 AM GMT+5:30	0	0
Apr 20, 2:50 AM GMT+5:30	0	0
Apr 20, 3:10 AM GMT+5:30	0	0
Apr 20, 3:30 AM GMT+5:30	0	0
Apr 20, 3:50 AM GMT+5:30	0	0
Apr 20, 4:10 AM GMT+5:30	0	0
Apr 20, 4:30 AM GMT+5:30	0	0
Apr 20, 4:50 AM GMT+5:30	0	0
Apr 20, 5:10 AM GMT+5:30	0	0
Apr 20, 5:30 AM GMT+5:30	0	0
Apr 20, 5:50 AM GMT+5:30	0	0
Apr 20, 6:10 AM GMT+5:30	0	0
Apr 20, 6:30 AM GMT+5:30	0	0
Apr 20, 6:50 AM GMT+5:30	0	0
Apr 20, 7:10 AM GMT+5:30	0	0
Apr 20, 7:30 AM GMT+5:30	0	0
Apr 20, 7:50 AM GMT+5:30	0	0
Apr 20, 8:10 AM GMT+5:30	0	0
Apr 20, 8:30 AM GMT+5:30	0	0
Apr 20, 8:50 AM GMT+5:30	0	0
Apr 20, 9:10 AM GMT+5:30	0	0
Apr 20, 9:30 AM GMT+5:30	0	0
Apr 20, 9:50 AM GMT+5:30	0	0
Apr 20, 10:10 AM GMT+5:30	0	0
Apr 20, 10:30 AM GMT+5:30	0	0
Apr 20, 10:50 AM GMT+5:30	0	0
Apr 20, 11:10 AM GMT+5:30	0	0
Apr 20, 11:30 AM GMT+5:30	0	0
Apr 20, 11:50 AM GMT+5:30	0	0
Apr 20, 12:10 PM GMT+5:30	0	0
Apr 20, 12:30 PM GMT+5:30	0	0
Apr 20, 12:50 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (35%)
Device Failure (26%)
Online Features (13%)
Sign in (9%)
Website Down (9%)
Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	12 days ago
Sarreguemines	App Crashing	12 days ago
Noida	App Crashing	19 days ago
St. Louis	Device Failure	23 days ago
Grenoble	Device Failure	25 days ago
Paris	App Crashing	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Christine McDonald (@Clubby_R8) reported 8 minutes ago from Gold Coast, Queensland
Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport
Sara (@Plant1Sara) reported 8 minutes ago
@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
Jo (@joannacsdr) reported 9 minutes ago
@FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?
Dale Kristina Valiukas (@dkvaliukas) reported 9 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 13 minutes ago
@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
Stacy NYC (@Hustlediva1) reported 14 minutes ago
@Katebrennan76 @FitbitSupport Just looking to collect our personal info. I’m not biting. This is an app issue not a user issue
Jason (@megabyte682) reported 15 minutes ago
Pretty sad to see that both .@FitbitSupport and .@madebygoogle don't want to my issue with my Pixel Watch 3.
Pee Wee (@peewee4331) reported 17 minutes ago
@FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?
🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 18 minutes ago
@FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!
Joanna 🩶 (@joanna19x0) reported 20 minutes ago
My Fitbit versa 2 is not syncing, I’ve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also can’t get the time to sync so it is 10 minutes delayed @FitbitSupport
Rin (@orbitael) reported 20 minutes ago
@FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working
Tom Brander (@dartdog) reported 26 minutes ago
Irritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 27 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
Danielle Hartley (@DanielleeH23) reported 28 minutes ago
@FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted
Professor Lycan (@ProfessorLycan) reported 29 minutes ago
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 29 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
Sukamal Dasgupta (@SukamalD95039) reported 32 minutes ago
@fitbit charging cable not working properly.holding sence 2 watch
Kurtis Stirling ⚡🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@Kurtis_NZ) reported 32 minutes ago
@FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX
Anil Jo Thomas (@thomasaniljo) reported 36 minutes ago
@FitbitSupport @fitbit is there an issue with your app? I've been trying to log in my food consumption today and the data disappears. What is going on?
ও ღ (@Zoe24354074) reported 37 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
Sandwichbagdad (@sandwichbagdad) reported 38 minutes ago
@Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport
Aden (@anaden2023) reported 39 minutes ago
@schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.
Paul DeKraker (@DeKrakhead) reported 47 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Mat (@mirko_atlas) reported 48 minutes ago
@FitbitSupport Fitbit 4.58 issue
Shikhar Bhargava (@prattersgeezers) reported 51 minutes ago
@FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?
Sofia_Petrillo (@GrumpySofia) reported 54 minutes ago
@susanelizabet28 @FitbitSupport @Google Yup. Canceled my premium. Not gonna keep paying for a system that has gotten worse, offers fewer benefits and now it's broken - regularly. In a bad economy, canceling was an easy decision.
Phil Baines (@Findel) reported 55 minutes ago
@madebygoogle @FitbitSupport Can you help with this?
Dale Kristina Valiukas (@dkvaliukas) reported 57 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Kerry Patricia (@Kerry_Patricia) reported 58 minutes ago
Kinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport
Timothy Columbus SR (@TimCoSrColumbus) reported 59 minutes ago
@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.