Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Online Features (28%)
- App Crashing (28%)
- Errors (28%)
- Sign in (6%)
- Website Down (6%)
- Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wolfsburg
|
Errors | 1 month ago |
|
Oldenburg
|
Sign in | 1 month ago |
|
Hamburg
|
App Crashing | 1 month ago |
 Vincennes
|
Errors | 1 month ago |
|
Mainz
|
Errors | 1 month ago |
 Le Mont-sur-Lausanne
|
App Crashing | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly 🪩 (@itskellyyb) reportedFitbit’s broken after I just not long got it and I’m falling unwell can this holiday get any worse @FitbitSupport never buying a Fitbit again this is my 4th one
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Dennis Lokey (@DennisLokey) reported@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
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S Selser (@SSelser) reported@FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.
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Bessents Mean Right Hook (@BessentsFist) reportedThe Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?
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Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reportedJust updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!
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GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported@FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(
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Rick Kapur (@rickkapur) reported@FitbitSupport please help address a support case that has been open since May. Case number is 2-2233000040796 Thank you
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Fitbit_DE (@Fitbit_DE) reported@kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
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Gregory T Buggy Sr (@irishman1952) reported@FitbitSupport this google app is terrible i want the old one back or ill buy another device
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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Texas Peaker 💪 (@PeakerNation) reported@southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.
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Julie Elliott 💙 (@julieelliott65) reported@FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?
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Stephen Rudman (@RudmanEsq) reportedHey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!
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Matthew Amick (@RunningAmick) reported@FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?
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кιяιη (@thecheekyscamp) reportedSo @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Rob Williams (@codeslubber) reported@Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken
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Ankita Nallana (@saturnian_s) reported@FitbitSupport My app is no longer showing me cycle phases. Please help
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Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported@dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.
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Mikko Tuomela (@mikkotuomela) reported@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
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Villanova Fan (@novafan1976) reported@FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #
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POPs line (@Queen_PaulineD) reported@FitbitSupport @MedicChris13 Same pb. I do everything and still problem
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Kenny Wong 🇲🇾 (@kennywong) reported@FitbitSupport The link you sent doea not address my issue. I've sent a DM
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A.K.D. (@avasi01) reportedCan’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
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maz (@kittensmaz) reported@FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help
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Charlie Fenton (@CharlieFenton2) reported@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
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Jemma Jonathan (@jemmajon) reported@googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit