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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (24%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Parkhurst
(@NickyParkhurst) reported
Anyone else TOTALLY DISGUSTED with @FitbitSupport @fitbit @FitbitUK customer service? Called them late Dec, Jan, Feb & March - my issue is STILL NOT resolved! They were going to send shipping details. Brand new watch as a gift - never worked!!! Fitbit my case number is 39448107
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MrHippoZA
(@MrHippoZA) reported
Hi @FitbitSupport . Any suggestion to help with Bluetooth audio stutter? Since I got my Charge 4 two weeks ago, it's impossible to workout and listen to music simultaneously. Even causes stutters in the car. Help!
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hg1923
(@hgbjk1923) reported
@fitbit hi, I need help with my new versa. The screen has stopped working.
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Evie ✨
(@evaaaaange) reported
@FitbitSupport hey! My Fitbit screen has gone blank. It’s still syncing fine and tracking. Just nothing on the screen. This is the third Versa Lite it’s happened to now. Is this a common issue?
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Natasha kokkini
(@Tashartw2) reported
@FitbitSupport I think my fitbit is counting too many steps, how can I fix it?
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Sugalissa
(@sugalissa) reported
@FitbitSupport Hello I am not able to reply to text on my Fitbit versa 3. Also when I go into settings and click the notifications it does not open up could someone please assist me with this issue thank you.
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Rupal Vajar
(@rupsvaj) reported
@FitbitSupport Hi, i need help, I have looked at my account and it says i dont have a FitBit under warrantee? This fitbit i have had just for under 2 years. i would like to understand what you can help with? I still have the receipt
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Sjimmie Kort
(@alsnaap) reported
@FitbitSupport i've the same issue as before. Charge 4 doesn't sync with my phone. It's the same like a few days ago.
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LisaStone
(@RealtorLNF) reported
@FitbitSupport my Fitbit charge 3 has no display that shows up. It is still working because I get the data on my app but it’s frustrating because I can’t even tell what time it is. That has been the biggest deficit of this Fitbit is the display, has never been great. Please help!
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Lynn Harris
(@harrislynn) reported
@FitbitSupport Hi. Thought this was solved but it's not: My Alta CONSTANTLY disconnects itself from Bluetooth. Numerous times a day. When I'm not aware, of course, it misses all my steps. I've tried all the fixes I could find. Still happening. Help?
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Stephen Renshaw
(@itb0ffin) reported
@FitbitSupport the IOS mobile app update today has broken the device notifications selection
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Benjamin J. Jung von Haus Habsburg
(@ImBenYoung) reported
@FitbitSupport Can you please fix the bug with your #android app, when I'm editing the serving number, it keeps changing it back. I have to edit it several times to get it to stick.
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Navjot Kataria
(@navjot_kataria) reported
@FitbitSupport please help me with my fitbit as it's completely dead ,I am in warranty period also ,I'll be happy customer if my problem is solved .
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Mike Maughmer
(@maughmer) reported
Updating @fitbit. "Your battery is too low to continue. Make sure the device is turned on and charged to at least 50%." Srsly? It's plugged in and charging. Why is this an issue?
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Seonaide
(@Seonaide2) reported
@FitbitSupport my fitbit won't sync since yesterday. I deleted my fitbit from the app and tried to set it up again but it can't find the device! Followed instructions but not working!
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Lisa
(@Lischen192) reported
Hi @FitbitSupport as soon as I open the sleep analysis the app hangs up and I’ve to close it completely. Are you aware of this problem? I hoped with every update that you would fix it.
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CMFree
(@CandaceMFreema1) reported
@FitbitSupport I need some help please!
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Ginny Meadows
(@1GinnyME1) reported
@FitbitSupport Why do you need to update do often again? It wasn't broken today.
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Rina
(@Rina62021173) reported
@FitbitSupport for the last week i am having problems syncing my fitbit versa resulting at time for the time on the actual watch not being correct. I saw that there had been a problem on twitter but this issue is supposed to have been resolved. Please advise.
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Reality Chick
(@RealityChicks) reported
@fitbit @FitbitSupport Het I am not getting text anymore on my fitbit.. Please fix
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Sumitmishra980 Kingn
(@sumitmishra980) reported
@FitbitSupport The problem happening in my Fitbit is like a common default problem of all the fitbit charge 3 models.... I have 4 charge 3 in my friend circle n this problem occurs in 2 watches and there is no service center in Lucknow, mumbai,and delhi also...
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Peachey
(@Ruthi389) reported
@FitbitSupport Thank you. I have done a app update and that has fixed the problem!
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maya1234
(@maya1234) reported
@FitbitSupport Question for operation. My Fitbit screen “clock error” can’t find a fix.
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Sumitmishra980 Kingn
(@sumitmishra980) reported
@FitbitSupport Hi.. my Fitbit charge3 screen not working and not powering on can u please support me on this.. I'm trying to contact you (fitbit) since last 5-6 month but no one is supporting and helping and not replying my mails too.. #Fitbit
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Sjimmie Kort
(@alsnaap) reported
@FitbitSupport Problem is solved. I tried it 7 times and the charge 4 is connected again. Thanks for fast response!
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Barbara Blake
(@bhblake) reported
@FitbitSupport HI, I have been waiting for some help with my previous issue since October. I have since gotten a new phone. The GPS worked the first time and it tracked my run but it has not worked since. I didnt change any settings.
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George Abdelmalek
(@gabdelmalek3) reported
@fitbit ordered a product over 2 month ago. Received and it was was not working correctly. Contacted customer support and was told to ship it back for support. Every time I contact customer service they say.....
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Ellie🤍
(@_elliebywater_) reported
@FitbitSupport Hi, i went to charge my fitbit charge 3 and discovered the charger had melted? Presumably last time i charged it as it wasn’t plugged in. Is there anything you could do to help??
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Jonathan John Thomas
(@JonathanJohnTh2) reported
@FitbitSupport I purchased ionic 2019 April and it was working all fine until 3 days ago and it just stopped all of a sudden. Have seen in the community and looks like a common problem. I feel disgusted. What’s the solution ?
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Dr. Pardeep Kumar
(@Pardeep66157906) reported
@FitbitSupport Thanks for the superfast reply .. am amazed.. Regarding the restarting yes i did as u suggested and a week ago it used to come back to life but stopped doing it as the issue reoccurred . It still vibrates on pressing and syncing well with the app, no display.