Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (60%)
• App Crashing (13%)
• Online Features (7%)
• Sign in (7%)
• Website Down (7%)
• Device Failure (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	2 months ago
Dillenburg	Errors	2 months ago
Paris	Website Down	2 months ago
Bigastro	Sign in	3 months ago
Gilbert	Online Features	3 months ago
Reutlingen	App Crashing	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ও ღ (@Zoe24354074) reported 4 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 4 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Alli (@AlliHeathe) reported 7 minutes ago

  @AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help

• 
  Mikko Tuomela (@mikkotuomela) reported 8 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Jemma Jonathan (@jemmajon) reported 8 minutes ago

  @googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit

• 
  Front St. Finance (@luke4696) reported 9 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  Anna Basic (@AnnaBasic2) reported 10 minutes ago

  The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.

• 
  Mikko Tuomela (@mikkotuomela) reported 11 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 12 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Rakesh R (@rakeshmoorthy) reported 14 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported 15 minutes ago

  Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

• 
  Rǝkha (@rekh01) reported 15 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  PAR | Rose 🔜 Japan (@romanova) reported 19 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  michelle ormsby (@michelleormsby) reported 20 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Helen McGrane (@bodhicat) reported 21 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Mandeep B 🚢 (@mandeepmusings) reported 22 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Villanova Fan (@novafan1976) reported 22 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  Pete Richardson (@PeteRichardson7) reported 24 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  Constable Jones (@Dave25480117468) reported 27 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Seebee (@SeebeeNarra) reported 33 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  Potkin Azarmehr (@potkazar) reported 38 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Danielle Hartley (@DanielleeH23) reported 46 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Constable Jones (@Dave25480117468) reported 49 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Stephanie McCrae (@smccrae13) reported 50 minutes ago

  @FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?

• 
  A.K.D. (@avasi01) reported 52 minutes ago

  Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

• 
  jiminiowa (@jimmyd108) reported 53 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 57 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Crystal (@CryssyJ824) reported 57 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Eneleak🍷 (@kaeleneak) reported 57 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 59 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad