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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (32%)
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Online Features (21%)
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Errors (21%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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seriously_not
(@hey__deary) reported
What is wriling with you @FitbitSupport ? After month of phone calls and mails, broken promises from you and a lot of time invested by me I FINALLLY received a mail today, with a code for the refund you owe me... But guess what? Registration...
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Fippy Darkpaw 🏴
(@ahnlak) reported
@rsmck @FitbitUK @FitbitSupport Do they have a weird problem where hoards of people use stock images of broken fitbits for ... some evil purpose?
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Koreangringo
(@koreangringo) reported
@FitbitSupport So far nothing from Fitbit support. Is Fitbit’s response for a broken Fitbit Luxe to make the customer buy another one?
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Joanne Dooley
(@JoanneJodooley) reported
@fitbit you just lost me as a customer! I didn't realise I had a premium subscription until you took the money from my card. I apparently signed up when I bought the watch but was not aware. You won't issue a refund. This is upselling by stealth and you are losing customers!
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me.
(@NFurneaux) reported
@FitbitSupport hi, I’ve had my FitBit versa 2 for a 1yr and half it been working absolutely fine til about 2 days ago when the touch screen stopped working. I’ve tried restarting it but that don’t seem to help just wondering if you knew what might be wrong?
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Bhaskar Dutta
(@Bhaskar23827662) reported
@FitbitSupport Within 7 months my belt's clip of Fitbit Sense broke, preventing me from wearing the watch. Repeated calls went unanswered while the email ids were shown invalid. It's unexpected seeing such bad customer service. Would be helpful if Fitbit looks into the matter.
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Mott Haven Maven 🌆
(@BlvckMagnolia_) reported
@FitbitSupport the heart rate monitor on my versa lite has stopped working. How can I fix this issue ? @fitbit
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Michael Denholm 🏳️🌈 🇳🇴 💙
(@TheCatsDad) reported
@Michaelaveyard @FitbitSupport @FitbitUK Same problem here. They told me to phone a number to see what’s happening, but they just keep fobbing you off with excuses. I rang them last week and was told a note would be placed to hurry things up. There’s absolutely no way to check progress either. My experience is rubbish.
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Deepak Luthra
(@DeepuLuthra) reported
@FitbitSupport @FitbitIN Team please help with my recall of ICONIC watch. Call me on number please 9820838394. No response from your team on emails
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Ainomia
(@Ainomia1) reported
@DaniielleeM @FitbitSupport I have the same issue. Today its not even starts
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Lars Marowsky-Brée
(@larsmb) reported
@FitbitSupport I mean this linked to your own support forum describing a generic problem, so I'm not sure how my account would help?
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Fabio Mesquita
(@fabiompalves) reported
@FitbitSupport app and website not working when I try to login! Can you please help?
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Dee
(@CanadianDee2019) reported
@FitbitSupport Is there a way to submit suggestions? Mine would be automatically taking us out of a race or game once it’s complete so we don’t have to scroll down 5 inactive bingos to reach the one that’s still going. The races, sometimes there’s no option to /
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Fippy Darkpaw 🏴
(@ahnlak) reported
@rsmck @FitbitUK @FitbitSupport Mind you, would be less of an issue if their whole approach to charging wasn't so terrible; every new device has yet another stupidly-designed clip thing and meanwhile the knockoff I bought of Amazon years ago just had a USB cable built into the strap :-)
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Jeff
(@jeffreading15) reported
@brendanxx1 @FitbitSupport I would suggest user error.
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Louise.I.Am
(@mooremalone) reported
@fitbit WTF. My Fitbit no longer charges!! Brought in January. Joke is you will only replace it when I just want my money back. £200 down the drain.
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Lindsey Westerhaus
(@LindseyWesterh1) reported
@FitbitSupport can someone please help me with my less than year old Charge 5? It died with 40% battery? I've tried restarting, two chargers, multiple outlets, and NOTHING.
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Liam Victor Delahunty.
(@liamvictor) reported
@FitbitSupport No issue, it just ran out of juice and I hadn't noticed. Thanks for checking with me.
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CVP23
(@kittenhobbes) reported
@ellep05 @FitbitSupport I've had the same issue for months. Fitbit seem unwilling to resolve.
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Marcelle
(@Marceydv) reported
@FitbitSupport charge 5 is not working. Tried all the usual fixes to no joy. The battery is running low extremely quickly. Its a waste of money and now I cannot even track my fitness!!!
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Lord Nyves
(@bromeetsplanet) reported
@fitbit is dogshit. Hasn’t synced properly in months. Have to wait forever to sync, if it does at all. Followed instructions on google searches. It is just a bad product.
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Sandeep Debnath
(@Sandeep23075875) reported
@FitbitSupport @fitbit Versa 2 battery suddenly drains off suddenly without any warning. This is just after it being charged to 100%. Display in dim configuration with a minimalistic clock face. Usage patter remains same as earlier, but battery performance has degraded. Help
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Memory Laney
(@memory_laney) reported
I'm getting so ******* tired of @fitbit and their ****** *** ******* updates. Not to mention the constant unsync between my device and my app. Tonight made the third time it happened (losing my sleep and heart rate logs) in August alone! **** you @fitbit
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Carrie
(@Carrie_2018) reported
@FitbitSupport It's the resolution I've had previously so didn't think it would be a problem...
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Andre
(@AndreTheGeek) reported
@FitbitSupport Can you explain why, if it says I got 6 hours sleep, with 40 minutes of REM, and 55 minutes of deep sleep, then I go back to sleep for another hour, the REM and deep go down to like 15 minutes? I simply don't believe these numbers any more.
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Philip Lobaton
(@PhilipLobaton) reported
@FitbitSupport Never every gift anyone a fitbit. I got a fitbit from my ex-coworkers when I left my job, it stopped working after a few months and when I tried getting help, I was told that since I didn't buy it, I can't claim the warranty.
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Diamond Dog Organa 🇨🇦🇺🇦
(@afterexposure) reported
So I just found out that @fitbit / @Google will increase the price of ownership of their smartwatches for Canadians by $138 - PER YEAR. WTF? The only option for local music is Deezer (no Pandora here), and that's $11/month. What a complete f'n crock. No longer recommend
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jill mulhern
(@millyj) reported
@FitbitSupport please help ! My Fitbit luxe is not syncing and I have tried all the usual fixes
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Wolfgang Mittermeyer
(@WolfgangMitter6) reported
@FitbitSupport my inspire 2 that I had for less than a year stopped working for absolutely no reason. I put it on sleep mode , woke up the next day and it won’t turn on or respond to the charging cable. Please help.
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Tina Henderson
(@C_tina_h) reported
@FitbitSupport @fitbit your watch quality has gone down and I won't be purchasing another. Your customer service is terrible and does not support fitness goals. #LastFitbit #dobetter