Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (45%)
• App Crashing (20%)
• Device Failure (20%)
• Online Features (5%)
• Sign in (5%)
• Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	29 days ago
Dillenburg	Errors	29 days ago
Paris	Website Down	1 month ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Potkin Azarmehr (@potkazar) reported 3 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Rǝkha (@rekh01) reported 6 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  Jemma Jonathan (@jemmajon) reported 8 minutes ago

  @googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit

• 
  MV Balaji (@MuVeeBalaji) reported 11 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 13 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 15 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Sara (@Plant1Sara) reported 16 minutes ago

  @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

• 
  Nicola Bardon (@NicolaBardon) reported 20 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit

• 
  Phil Baines (@Findel) reported 22 minutes ago

  @madebygoogle @FitbitSupport Can you help with this?

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 27 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Harikrishna (@_harikrishna_) reported 30 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Cindy Marshall (@cmarshall1016) reported 31 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Lily Sydorenko (@LilySydorenko) reported 33 minutes ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Joseph Russo (@NGridEconDev) reported 34 minutes ago

  Okay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport

• 
  Paul DeKraker (@DeKrakhead) reported 35 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Rich Balgowan (@RichBalgowan) reported 40 minutes ago

  @fitbit please fix your app !!

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 42 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 43 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Paul DeKraker (@DeKrakhead) reported 44 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Peter Besenovsky (@Besenovsky) reported 48 minutes ago

  @FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?

• 
  MV Balaji (@MuVeeBalaji) reported 49 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  AmberPaw (@AmberPaw) reported 50 minutes ago

  @FitbitSupport is there a problem? I cannot sync with my Samsung droid phone

• 
  Charlotte Anderson (@char_anderson94) reported 51 minutes ago

  @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

• 
  Robert Tarbuck (@bobbybrum) reported 51 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 55 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Amanda (@FatTrashCat11) reported 59 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 59 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 59 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  Eneleak🍷 (@kaeleneak) reported 60 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Potkin Azarmehr (@potkazar) reported 60 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is