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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Website Down (16%)
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Device Failure (16%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Clifford Pride
(@clifford_pride) reported
@FitbitSupport The sleepy tile and heart beat display tile have disappeared from the dashboard since the earlier problem will they br restored — charge 2 Fitbit.
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Clifford Pride
(@clifford_pride) reported
@FitbitSupport My charge 2 not displaying Herat beat and sleep information some problem with the app.
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Lock Trump Up NOW 🌊
(@KarenThose) reported
@FitbitSupport @audreyholly320 If you don't give us an update, we can't tell if it's fixed or if you are still working on things. Example some things are working, but when I click on health metrics, I get a server error. New error? Or unresolved older error? An update would eliminate these questions.
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Barry Slattery
(@BarrySlattery18) reported
@FitbitSupport @fitbit Is there any solution to this problem coming soon
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Pan Der Gustos
(@PanGustos) reported
@fitbitsupport Fitbit server problems today but the ios app just has a generic can't sync error message. Surely the app is aware that it can't connect to a Fitbit server and could notify to that effect? In any case, last night's sleep data is still gone after finally syncing up.
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roger_this
(@rogerthis68) reported
@FitbitSupport any way to calculate sleep score, stages, etc after the crash? I only got time asleep last night.
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Peter Longman
(@PeterLongman5) reported
@FitbitSupport I assume it’s a web server issue, crash, hack etc. hence why the website isn’t acknowledging the issue. In those circumstances Social Media is the only way to communicate with customers. It’s a pity I didn’t check here before resetting my wife’s Versa 3 to factory settings 😭
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Jessi
(@UribeJessi) reported
@K_65 @FitbitSupport I’ve had same issue bought charge 5 Dec ‘21, have 2 replacements, none work properly. Was told basically charge 5 doesn’t track heavy activity (boxing, weights, etc), WTH is the point then?
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Vicki
(@vickilcastro) reported
@FitbitSupport @fitbit Glad to know it’s not just me! HR 5 finally did sync but all my apps in the app all out of whack and not in order anymore. Showing calories not steps. Seriously I’ve also been troubleshooting from help site only to come here for this outage notification.
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Enrico
(@EnricoTagFatacu) reported
@FitbitSupport MyFitnessPal not syncing with Fitbit app, are you aware of this issue? Thanks
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LuckyStella
(@LuckyStella) reported
@__Hello__Kitty_ @fitbit Same issue here, charge4.
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Nessybon
(@Nessybon) reported
@FitbitSupport Excuse you? I have to wait 24 hours to log into my account because of an issue on your end? That should be something that can restored on your end!
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moosejons_dad
(@moosejons_dad) reported
@FitbitSupport Imagine if you put a message on your phone line that there is a problem. Waiting a half an hour to speak to a rep and finally finding out that you’re fixing something is wasted motion for google and the people calling. shame on you.
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Nessybon
(@Nessybon) reported
@FitbitSupport I was told no one could help me with my account when I called, it was for device support only. I can't do the only chat because I'm locked out of my account. Can someone please help with that?
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🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒🇺🇦
(@FansoftheJets) reported
@FitbitSupport WOW, My Sense 2 won't display and a "moderator" on your forum declared the problem solved when the "best answer" wasn't even addressing the issue 1/2
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TK
(@tkballer12) reported
@FitbitSupport my app on my versa 2 isn’t syncing right. Calories, steps, readiness and sleep aren’t showing up. I’ve tried to turn my watch off and back on. Not working. Please let me know what to do. I am a Fitbit premium member.
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Paul
(@paolobofsm) reported
@xinaevans @FitbitSupport @FitbitUK Ahh mine was down this afternoon too.
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Jenni Kent
(@lights_rage) reported
@FitbitSupport As I said in my dm, you dont have a screen reader on the devices you sell so a totally blind person cannot use them at all. how the hell is making the device brighter going to help?
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Mel Davis
(@MelDavis36) reported
@FitbitSupport Finally able to re-pair device and looks like eve5is working again. Thanks for the fix!
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Evonne Benedict
(@evonnebenedict) reported
This @fitbit outage has thrown me - I have no idea how well I slept last night! 😯💤
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Jessica Marilyn
(@sdaizaz) reported
@FitbitSupport @joro55 Huh? Where's info about that defi free money glitch people are using(??().
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Brandi Berg
(@CaliforniaBran) reported
@cstdangereux @fitbit Nope, my issue is probably something to do with the outage. But they are so poor at communicating issues. Thinking it was a local issue I reset everything. Now I am locked out with no way to sync. Support was useless and awful
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Emma Faherty
(@EmmaFaherty) reported
@FitbitUK @fitbit @FitbitSupport Have had my second Fitbit for 3 months and the screen has gone white?! Help!
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le sixième
(@cstdangereux) reported
@CaliforniaBran @fitbit Thanks for responding! I hope they figure this mess out soon! It's awful that customer service is poor. Seems as though the customer base is more loyal than it should be based on the amount of issues we've had with the product overall....
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emg
(@emg178) reported
@FitbitSupport @fitbit Are the messages about having to wait 24 hrs before logging in again correct? I only logged out to try to resolve your problem.
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John P Tillison
(@jtillison66) reported
@FitbitSupport Is there an estimated timeline for the resolution of this problem?
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Paul
(@paolobofsm) reported
@xinaevans @FitbitSupport @FitbitUK That was my issue earlier but returned now.
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Brandi Berg
(@CaliforniaBran) reported
@fitbit I am blown away how bad your customer support is. Long time user and just bought my 4th device, but thinking of ditching you. #FitbitDown
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Amanda Fazekas
(@gwabbit32) reported
@FitbitSupport Is there something wrong with syncing to the app? I've uninstalled, shut it down, disconnected from Bluetooth and nothing works. I cannot get my Luxe to connect to my phone. It was working fine earlier this morning. Do you have any suggestions?
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Emma Barrett
(@Ms_Blodyn) reported
@FitbitSupport Does the problem include not syncing to MtFitnessPal?