Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Errors (30%)
-
App Crashing (20%)
-
Online Features (19%)
-
Device Failure (16%)
-
Website Down (13%)
-
Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Natalie Keane
(@Natke05) reported
@FitbitSupport I have tried again this afternoon and just now and still having the same issue
-
Headbangerwoman
(@headbangerwoman) reported
from
Strathcona County, Alberta
Dear @FitbitSupport my watch hasn't recorded my sleep for the last 2 nights. It's giving me other random information, but I'm out of trouble shooting ideas. Can you help?
-
Ty
(@Extruded3d) reported
@FitbitSupport My wife's fitbit is telling her that the fitbit servers are offline
-
Carol Whitworth
(@CwhitworthTmc) reported
@FitbitSupport I'm still waiting for a fix I have been DMing your team today but I still don't have my issue resolved
-
Maryam Zahedian
(@mzahedia) reported
@FitbitSupport Thanks for letting us know but unfortunately my issue has not been resolved yet and my iPhone cannot recognize my Fitbit to pair and sync.
-
JustSqueakingBy
(@BirdieHammy) reported
@FitbitSupport @arube1 Please stop telling people to troubleshoot their device and app and jump through all these hoops for a problem only fixable on your end. It's ridiculous and frustrating for your users
-
Richard Burgess
(@Cover4Caravans) reported
Hey @FitbitSupport I totally appreciate the complex issues around finding your “bug” and applying the right fix but it is your lack of communication and honest updates that is annoying everyone. What is the actual current situation?
-
Someone
(@iAmMe1980s) reported
@FitbitSupport can’t believe the Fitbit app is down AGAIN! Exact same issue as yesterday. #FitbitDown
-
Jac Sinnott
(@JacSinnott) reported
@FitbitSupport Fitbit app is still down. Won't sync and the debice wont even pair with my phone. Tried all troubleshooting (many times).
-
Keri Kump
(@KeriKump) reported
@FitbitSupport Sleep tracker still not working. No data for Sunday & Monday nights.
-
CindyG
(@Mom23boyz22) reported
@FitbitSupport My Fitbit Sense in syncing everything except sleep score now. Please fix this! Many of us rely on this information.
-
Danielle
(@danniegurl) reported
@catester @FitbitSupport The fact that I as well as 2 of my friends were also unaware shows that they don’t inform their users. If they showed it on the app that would help. Bc I’m not going to go to their website I barely go there at all.
-
Ember 🧪🌙🔮
(@CrypticKawaii) reported
@FitbitSupport @fitbit Nothing is fixed. If anything mine just got worse. I’ve uninstalled and reinstalled, hard reset and logged in/out. Still broken.
-
John Bernardi
(@IntaglioJB) reported
@fitbit Haven't been able to view sleep stages for 2 days. Still not working even after Cutbit says issues have been resolved.
-
Rhona Quinn
(@sheepro) reported
@fitbitireland @FitbitSupport New Sense purchased yesterday, linked to Alexa today. Not syncing…. Help
-
donlester
(@dandydonlester) reported
@FitbitSupport Seriously. You guys did not have an outage. The product is behaving differently now. You deployed a server side upgrade that was not adequately tested, and rather than rolling it back until you fix the problems you are charging forward at the expense of the username.
-
Gail Harding
(@gailharding27) reported
@FitbitSupport Fitbit keeps loosing all my headings - is there a problem
-
Cate Eales ☕on Post https://post.news/@catester
(@catester) reported
@danniegurl @FitbitSupport I don't understand the problem with sleep, though, either. I'm not sure whether it's related to the outages or not. I have seen reports of people having this issue for a week or more. Waiting for the outage to settle down before pursuing the sleep issue. 2/2
-
Ann Vibert
(@RoseSam2081) reported
@FitbitSupport Still not working for me!
-
Danielle
(@danniegurl) reported
@catester @FitbitSupport My friend suggested it has a bug between the device and server so bc the server isn’t working it interrupts the syncing process.
-
Kim Lee
(@Kimlee1956) reported
@FitbitSupport @tinaclarke3 Why are you still telling people to do this? Is an issue on YOUR end! I have DMd you at least 2 times and no one has responded.
-
Kizzia Mildmay🦻
(@Kizzia30) reported
@FitbitSupport maybe, instead of having a 20 hour old tweet stating you fixed the problem at the top of your profile, you should acknowledge the problems are reoccurring by tweeting again. And also put a notice on your web page - not everyone who uses your product has Twitter!
-
🌸🌷Laura Grantham🌷🌸
(@LauraGrantham3) reported
@FitbitSupport no notifications all day?! Is it down again??
-
susannesquirrel
(@susanneca) reported
@FitbitSupport Any updates? App still not working right. I have tried all recommended tips.
-
Stuart
(@StuartHall19) reported
@FitbitSupport Hello, my app is refusing to sync anything other than my steps today. Is there an issue?
-
cait
(@lovestoned) reported
@FitbitSupport hey, so I did all of this initially thinking that was the problem and it didn’t actually fix it - i did eventually get it to sync randomly by selecting sync from the device menu in my profile though, but syncing seems to fail about 50% of the time doing pull-down on main page
-
Mask wearing Ally
(@entrenous_moore) reported
@FitbitSupport I read, in one of your responses, that the issue was resolved but this morning, when I tried to sync, it didn’t record most of my sleep. Still having issues?
-
Becky Buzalsky
(@BabsBuz) reported
@FitbitSupport I used the swim lock yesterday for the first time. That and the software issue killed my Fitbit. It won't recognize the charger to reset, doesn't vibrate, and doesn't do ANYTHING! Can't get help other than the standard how-to-reset.
-
Theresa Martin
(@theresa4him) reported
@FitbitSupport Is the app working again? Mine is still not updating sleep and readiness score, it’s tracking my steps. I’ve shut down the program and restarted my sense
-
Smurf
(@SmurfMurp) reported
@FitbitSupport The app is always updated to the latest version, this issue only happened when I last updated the app, do you know of other users who have these symptoms after upgrading?