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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ReaverScorpion
(@ReaverScorpion) reported
@FitbitSupport Zone minutes broken. Please fix
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AMTgooner
(@AMTgooner) reported
.@FitbitSupport So sick of this! Now, after all the recent server outages, my data is still not displaying correctly and/or bits of it are missing covering a period of 3 weeks…. Have tried all the fixes and nothing works. Some data that was there yesterday isn’t there today… 🤬
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Nolan Flodine
(@FlodineNolan) reported
@FitbitSupport How about you resolve the issue where you are scamming your customers and not refunding people for their fitbit ionics that we had to send in?
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openfrequency
(@openfrequensea) reported
bought a @fitbit to track my heart rate but every time i look at the screen i have to tap and swipe like 6 times to see my actual heart rate. wtf. soooo many unnecessary features. put everything else somewhere else. perfect example of product design trying to do way too much.
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Shaun Hughes
(@Shaunp37889056) reported
@FitbitSupport Hi is it playing up again? Just before i start all the trouble shhoting on my device. Versa 3 doesnt seem to be syncing like last week
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LMSapey
(@LmSapey) reported
@FitbitSupport @FitbitUK Is there still a problem with connection, I have a charge 5 , which is 6 months old and it will not connect or sync to the app. I have completed all the trouble shooting. It’s getting very annoying …
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Sky
(@calisequoiasky) reported
@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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TNCole
(@cole_tn) reported
@FitbitSupport I still can’t sync my Sense. Is there still a problem?
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Sky
(@calisequoiasky) reported
@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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ScoutsHonor
(@ScoutsHonor) reported
@thomasvm83 @fitbit This happened to my sense. Totally bricked. Timed a few days after their app glitch. And get this? My annual $88 premium fee had been charged 2/3 and now they refuse to refund. I've been a fitbit user since 2012. Shame on @fitbit
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champ
(@champ30000348) reported
@FitbitSupport i have bought Fitbit FB507RGPK Versa 2 from amazon in sep'22 and its not working. how to get it repaired?
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Patrick Hubbard
(@FerventGeek) reported
@FitbitSupport Yep, hence the frustration after lots of fiddling with it. My working theory is that time sync (plus any other device updates) only happens after 100% of the rest of the sync completes. And it’s throwing an uncaught error during data sync, so skipping the watch push.
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Prachi
(@Prachi38196583) reported
@FitbitSupport my Fitbit is not working or getting charged even. Fitbit inspire HR
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Chelsea Jane
(@RunWildMyChild2) reported
@FitbitSupport need some help here. I'm out of the country, the IP address is blocked, I can't access my Fitbit acct and my device died. We pay for Premium and can't log in to get assistance.
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Dr. Erin Kane
(@Diana_monkey) reported
@Enceladosaurus @fitbit I've had bad experiences with Fitbit's customer service - my Fitbit's screen died one week after the warranty ended and all they offered me was a $50 rebate for a new watch and wouldn't refund my brand new subscription to their "premium" app.
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#fraggle
(@herbert_ra) reported
@FitbitSupport Ok. So after the recent app update ( Feb 2023) my fitbit has been declared dead!! This was no fault of mine. The app should have been tested before release. Fitbit support now have said i need a new device. Been offered a 35% discount on a new device! Bad review incoming!!
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Nolan Flodine
(@FlodineNolan) reported
@FitbitSupport Are you aware of the issue where you're not paying people for fitbit ionics that were recalled months ago?
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Quotes for ℋES
(@oi2496) reported
@FitbitSupport Hi, I just received my new Fitbit Versa 2 in the mail and upon removing it from the box, I immediately noticed it has some small (but noticeable) scratches on one side. Can you help me?
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Shannon Tuten
(@UDarnTuten) reported
@allin_dude @fitbit I have a bad shoulder (see ortho Monday for a plan) so it allows me to PT my shoulder and swim even though I have to make accommodations for the bad wing. I’m down 10 lbs since starting.
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Robom
(@robom3171) reported
@FitbitSupport My charge5 is having problems since Monday. Very slow and unresponsive to movement.
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Carol's Little World 🏴☠️
(@cschiraldi) reported
@FitbitSupport Oh, thanks for the Support, FitBit. I have a Charge4 and I broke off the band connector when attempting to change the band (my bad, nothing on you.) I have already ordered a Charge 5, expected to arrive today. Ice cream (in the mean time) is still a go. (Lol!) TY!
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Mah Neh
(@MahNeh5) reported
@FitbitSupport Okey, I appreciate that you reply and I will try to calm down. It is just frustrating because I use it to partially track my health issues, and rely on it (that is why I spent all this money on the device.) I will probably need to switch to a different company anyways.
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Patrick Hubbard
(@FerventGeek) reported
Rebooting the phone to fix @fitbit timezone sync bugs seems like a lot. @killedbygoogle
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Hannah James
(@hannajames) reported
Sometimes tech support can be wonderful, other times just plain frustrating. I give up trying to make @FitbitSupport understand that my #Sense2 is crashing and discharging its battery randomly. No video or sync is going to help you. Anyone else have this issue?
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JeffJones
(@JeffJones333333) reported
@FitbitSupport @fitbit YOUR APP HAS BEEN “down for maintenance” since last THURSDAY!! Why?
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Sky
(@calisequoiasky) reported
@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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Colum O'Connor
(@Colum3) reported
@FitbitSupport is there an issue submitting broken band claims? The website just hangs on phone and laptop, using different browsers.
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Monte St. Amant
(@montetvcajun) reported
from
Woodruff, South Carolina
Hi @FitbitSupport My fitbit is not working. It’s charged and connected but it ain’t working. Can someone tell me what’s wrong. Y’all got a technical issue over there?????
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J. (Hrebinka) Shanahan 🇺🇦 🇸🇪
(@Enceladosaurus) reported
@Diana_monkey @fitbit Yikes - I've had bad luck with Fitbit in the past but hoped it was a fluke. I've had great experience with the @samsung Galaxy watch series but the integration with Strava is so bad, I decided to switch to something else.
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Marc Wolfsfeld
(@technologypro) reported
@fitbit @FitbitSupport any thoughts on why you are ignoring my issue?