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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (24%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bridget Van Manen
(@bridgetvme73) reported
@FitbitSupport not impressed with ******** daughters ace2 that she got for Christmas strap around watch face broken already 😡
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Avsters
(@Avsterss) reported
@MopGarden @fitbit Yeah same, had an issue with my band, send two new ones. Best customer support!
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Janice Utley
(@janice_utley) reported
@FitbitSupport Again, can’t get Versa to sync after a zillion tries. 1) janice.utley @gmail.com 2) IPhone 10, updated to latest version - 14.4.1 3) Cell says Bluetooth is connected to Versa, but app says not, I have redone it a dozen times. 4) I have turned off phone, too. Help!
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Tabracadabra
(@Tabracadabra) reported
@FitbitSupport Is there a problem with the app at the moment or just me?
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Missy
(@myssmuhliss) reported
I've had my @fitbit Versa Lite for less than a year and it's already having major issues syncing with my phone 😭 @FitbitSupport please tell me you can help
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akiiKOMORI 🇨🇦
(@akiiKOMORI) reported
@FitbitSupport please explain this to me - I have a Charge 3. I use exercise mode - Walk. Yesterday I walked a path for a total of 1.57 miles. Today I walked the same path but this time I went faster and slow jogged and by the time I finished I had a total of 2.75 miles?
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Jesse Houwing
(@jessehouwing) reported
@FitbitSupport Still great if you'd fix it for everyone else...
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Amanda
(@Amanda_Duffy) reported
@FitbitSupport @fitbit Hi is there an issue with the apps just now? Fitbit won't connect to Bluetooth after multiple resets etc. Can someone help plz?
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Donna Spicer
(@dott1e1973) reported
@FitbitSupport I'm having trouble setting up my versa 3. I got a new phone and when I logged in it wouldn't connect to bluetooth. Followed all steps but not working. Help!!
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Barry House
(@sucksfacebook) reported
@fitbit Bought the Sense in January...turns out it’s buggy as hell. Even in your forums people complaining about the inaccuracies of the HR sensor. Fitbit refused to acknowledge the issues. So returned it for money back.
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Flyclops
(@flyclops) reported
@mamimaria @Yahoo @fitbit Yes, apologies, it wasn't the OS that needed updating to fix the issue. It was the Android System Webview and Chrome. Glad you got it worked out on your device!
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Sid harris
(@sidpurple2) reported
@fitbit my mom Fitbit screen is broke and she don’t know where to go the broken screen fix
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Katie
(@quietnerd) reported
@FitbitSupport Thanks for the help! It’s working now, takes a while to load but I can view my sleep data now. Any reason it takes so long to load everything?
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Henrietta Meire
(@McMeireKat) reported
@FitbitSupport My Mum was gifted a new Charge3 which she is unable to set up. I have tried to set it up for her - it connects, but says the tracker needs an update. When I do this it says “Something went wrong. There was an error while trying to update your device.” Please help.
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Rosycheeksmarie
(@RosyCheeksMarie) reported
@FitbitSupport I am so beyond frustrated I have to completely force restart everything every single day to get my push notifications to come through. I never had an issue before the last update. I don’t get any notifications anymore. I’ve tried everything.
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Isabel Sandoval
(@isasangu) reported
@FitbitSupport please help. DM 😖
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janet snakehole
(@vansciverju) reported
Hello @FitbitSupport every time I go to the app and sync my Fitbit then try to go to my sleep overview the app freezes. There aren’t any updates to the app available I’m wondering what the issue could be or how to resolve it?
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Rami M A Khalawi
(@Rami_Khalawi) reported
@sucksfacebook @fitbit That’s right, it’s not the right choice for health tracking. I bought it also and I’m very disappointed with its poor performance.
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Jean Anne Gloriod
(@jagloriod) reported
@FitbitSupport Heart rate feature is not working, consequently neither is the sleep tracking feature . I have tried troubleshooting through the forums, but it does not seem to fix the problem. Thank you!
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Chloe Leonard
(@chloeleonard_xx) reported
@FitbitSupport hi I got a new phone and having trouble pairing it uk to my watch, why might this be.?
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Peri Falls
(@periwinklefalls) reported
@FitbitSupport I'm trying to connect my vivofit 3 to the Fitbit app, but it's not in the list of devices. Please help.
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Caitlin is waiting until 4/19 😷
(@walshcaitlin) reported
@FitbitSupport I was going to buy a whole new one since the sensor is 4 years old. Who knows when it'll go considering the band has broken twice. Your shipping times are too slow. I'm literally carrying my sensor on my walks to get steps. So yes I went 3rd party.
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Digant
(@digant_soni3090) reported
@FitbitSupport I am having issues with the Notification. None of the notification are coming up on my CHARGE 4. I have done all basic trouble shooting from the articles such as reboot phone, disconnect Charge 4 and reconnect. Updating firmware. Reboot charge 4. Still no go.
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Dennis Berger
(@lb2mrvl) reported
@FitbitSupport My Fitbit versa will not show the time, only a blank screen, even when fully charged. This was happening intermittently but now all the time. Other functions seem to be working. It’s about 2 years old. Thanks for your help. Dennis Berger, Rochester Hills, Michigan
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Stephen Redmond
(@stephencredmond) reported
@FitbitSupport I have sent a DM with the case number. Will that help you answer the query more quickly? Because it seems to be taking a very long time.
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Ruth Kapelus
(@RuthKapelus) reported
@FitbitSupport Thanks. But I don’t think the Fitbit customer service bot can solve the problem of men being creepy.
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KK
(@kk54544) reported
@FitbitSupport @FitbitIN 2 weeks and the issue is still not fixed..thats ridiculous. Ref - 40139793
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One Your Mama Warned You About
(@jrocktalk) reported
Having the WORST experience trying to cancel a free trial of @fitbit Premium that came with my purchase. I didn’t directly sign up for it. @FitbitSupport you chat team should be able to manage this without additional run around. This confirms I will never pay for Premium.
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M.S. Prakash
(@Prakash_M_S) reported
@FitbitSupport my Fitbit Charge 2 notification is not working. Please look into this problem.
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Vicki Baird
(@vsbaird) reported
@FitbitSupport My Versa 2 has started recording unbelievable flights of stairs every day. Can anything be done to fix it?