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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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claire robb
(@Spark1e) reported
@fitbit charge 4 for Christmas, paid for premium, support team can't fix access issue, pass to 'other' team. 18 days, 3 chases, no reply. Yet you take my money instantly. Rubbish customer services, what does it take to get a reply to my case #39030016
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Blaenafon Tours
(@blaenafontours) reported
@FitbitSupport are we having trouble with the app? Can’t get mine to open exercise, sleep or steps. Shut the app down fully and even done a phone restart but no difference. On an iOS.
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Rajika K
(@rajika25) reported
@FitbitSupport @FitbitIN @fitbit Didn’t knew earlier before purchasing my charge 3 that the band would’ve give up so quickly. Both the small as well as large band of my charge 3 have broken. With the buckle coming out in the latter’s case. Extremely poor built straps.
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notamythologist
(@notamythologist) reported
@FitbitSupport Hi. Normally my Charge 2 lasts multiple days online charge. Last night my Charge 2 went from 100% to 0% charge while I slept. I see folks are not finding improvement for this problem with a factory reset. Any other suggestions?
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Harriett Byrd
(@HarriettByrd14) reported
@FitbitSupport I need help, I can’t see the face of my Fitbit. The screen is black no light. What’s wrong with my device?It’s still working because when I go to the app I can see the data. Help!!
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Sathvik Shetty
(@SathvikShetty19) reported
@FitbitSupport @FitbitIN @FitbitSupport tried for more than 100 times still not working
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Mahendra Singh Dass (RAJPUT)
(@mahendrabdass) reported
@FitbitSupport I have fitbit charge 3, the problem is , its not getting on, also when charger is plugged in , only black srcreen is there, and itc vibtare only, what nto do ?
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Rajika K
(@rajika25) reported
@FitbitSupport @FitbitSupport @FitbitIN Didn’t knew earlier before purchasing my charge 3 that the band would give up so quickly. Both the small as well as large band of my charge 3 have broken. With the buckle coming out in the latter’s case. Extremely poor built straps.
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Dr. Donna Von Bargen
(@dvbphd51) reported
@FitbitSupport My Charge 4 display won't light up unless I use the button. I have restarted it and still have this issue.
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Jo Saunders // LinkedIn Connectfluence
(@JoSaundersAU) reported
@FitbitSupport Nothing there to help. I change the pool length if I need to. I’ll see if the software update helped.
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tracey webster
(@fugazi10) reported
@FitbitSupport please can you help with my Fitbit charge 3. The screen is black but it's still tracking my steps. Tried plugging into charger and holding button down and I get smiley face but then what? Thanks
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Dhananjai Prasad
(@djrajul) reported
@FitbitSupport I am having trouble with my fitbit versa 2 watch. The BPM blink is not workin. I tried every possible way. Could you please help me to find out service center in Copenhagen. So that I can visit store and get the necessary information.
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Guy Gissing
(@Gissgogg) reported
@FitbitSupport Just vlt my new Samsung FE20 and the Fitbit app will not download? HELP
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Wu Tuck Seng
(@tuck_seng_wu) reported
@FitbitSupport am not able to sync my inspire 2 Fitbit device to healthy 365 App after the latter has upgraded the version yesterday . Pls help advise what I can do
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Mrsherbert1985
(@charlenempursey) reported
@FitbitSupport Yes. Its has broken. I wasn't even doing anything that would cause it to break 😭 Being a key worker i rely on my fitbit to be my alarm.
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Me
(@garylarsen1609) reported
@FitbitSupport I need your help!! I have change my ionic for a verse 3. I uninstalled my ionic, and my wife tried to install it. The ionic is saying unlock with your Phone. I am trying to reinstall the ionic, but as the screen is locked. I cannot put in the 4 digit code.
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Me
(@garylarsen1609) reported
@FitbitSupport I need your help!! I have change my ionic for a verse 3. I uninstalled my ionic, but after some sort of error. The ionic is saying unlock with your Phone. I am trying to reinstall the ionic, but as the screen is locked. I cannot put in the 3 digit code. Please help
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james stasak
(@james_stasak) reported
@FitbitSupport my Fitbit Sense won’t charge at all. I just got it in December and the store won’t let me exchange it. Please help!
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Louise Alary
(@louisealary) reported
@FitbitSupport hi , I got fitbit Versa 3 for Xmas , having trouble getting my text , I get phone calls , messenger calls, amber alerts , got a IPhone 11XR , thank you !
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Emma Elliott
(@MrsElliott14) reported
@FitbitSupport Today my Fitbit Charge 3 has a black screen with white lines down it. Tried a hard reset and changing clock face but still not working. What should I do? Thanks.
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Niamh Rave
(@Alwaysaduff) reported
@FitbitSupport button not working on Versa have ticket no. 39295226 did troubleshooting but nothing worked. the watch only year old so still under warranty. can u let me know how can i get it fixed/replaced? tks
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Clayton Corley
(@opiatedsherpa) reported
@SammieM71 @fitbit Best case: in and out, same day. Worst case: 3 days. It all depends on my lungs and how they handle being under...
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Sandman1145
(@sandman1145) reported
@RiyazManjiyani @fitbit Take this down, it’s clearly Apple Watch by a mile
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Mahendra Singh Dass (RAJPUT)
(@mahendrabdass) reported
@FitbitSupport I have fitbit charge 3, the problem is , its not getting on, also when charger is plugged in , only black srcreen is there, and itc vibtare only, what to do ? where to contact in India ?
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Gordon McAlpine
(@GordM1) reported
@fitbit I have tried all the solutions that have been posted on the FitbitCommunity pages on each Charge 3 and nothing works, I have sent my email address to lots of your people and they could/would NOT help, I even sent an email to James your top guy but no reply, Fitbit never again.
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Debbie Dowker
(@dowker_debbie) reported
@FitbitSupport my fitbit inspire has started to add on thousands of extra steps that I haven't done. What can be done to fix it please. Thanks
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aimz
(@_aimz) reported
@FitbitSupport Hi I purchased a fitbit versa special just under a year ago, the last week or two it’s not been charging correctly, and sometimes wouldn’t charge at all then other times it would, however I cannot get it to charge at all now? i’ve tried all steps on your help page
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sarah chow
(@hashtagschow) reported
@FitbitSupport Hi there! Big Fitbit fan here for years, but my new Sense has been giving me trouble since I bought it in Oct. I think it’s defective as the connection goes out daily. Unfortunately customer service wasn’t helpful. Can you help please? Thank you!
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Guy Gissing
(@Gissgogg) reported
@FitbitSupport I have just got a new Samsung FE20 and I can't download the Fitbit app?HELP
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Rach
(@aela_ann) reported
@FitbitSupport hi there. I was wondering if you'd be able to help, I noticed last night that my total calories burnt each day has started to be really unrealistically. It says I'm burning 4000+ calories workout even exercising. I've restarted it and reinstalled the app..