Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (27%)
-
Errors (24%)
-
Online Features (21%)
-
Website Down (13%)
-
Device Failure (12%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @jwla56 Janie, it's not you. My time is messed up too. My FitBit has the right time but the app went TWO hours ahead instead of one. It's a problem on their end, but they keep blaming the user. I've been dealing with this all morning. Wish @FitbitSupport would help us.
-
Sara
(@IrishCeramFam) reported
@FitbitSupport how do I change the time on my Fitbit? It's two minutes slow 😩
-
Laura Brown
(@lmcfadyenBrown) reported
@FitbitSupport Replacement Offer [#4010276: ..however.. I cannot do it ..keeps saying server is busy.. Am curious.. I now see condensation.. On the sensors.. This should not happen when .. We r allowed to swim with it..??
-
Sophia 😘
(@Sophienie13) reported
@FitbitSupport Hey, my Fitbit heart rate sensor has stopped working. I have restarted it and washed the sensors. The sensor won’t even turn green anymore. Any idea on how to fix this?
-
Nerd
(@a90snerd) reported
@StevieSleazy @fitbit I've been using Fitbit for the last three years and haven't had this problem, I'm sorry bubs.
-
Liana
(@twidrpated) reported
@FitbitSupport hi! I am not able to edit my sleep schedule on my fitbit sense. The ellipsis that allowed me to do that is gone. There is another link on the time asleep page that says “edit schedule” but it only allows me to edit goals. Can you help?
-
Digital Zapper
(@digitalzapper) reported
from
North College Hill, Ohio
@classicq11 @FitbitSupport Susan are you also having problem with the App trying to set the reminder time & move time hours not working, hours not setting & changing to PM / AM & not the time that you’re trying to set. Very Frustrating 👎
-
Marianne Wendt
(@marianne_wendt) reported
@FitbitSupport My inspire band has broke again and I am having a hard time getting thru to customer service Looks like my warranty is out Is there anything that can be done since this is the 2nd time it broke maybe a design issue ? Thanks Marianne Wendt
-
roberto aguinaga
(@12Qmnbgt) reported
@FitbitSupport how do I fix the time on my Fitbit device? It shows eastern times zone when I'm in the central time zone US. THX.
-
Jodie Stanton
(@jodiestanton) reported
@FitbitSupport bought my mum a versa 2 for Mother’s Day and when setting up at the ‘check if versa 2 is on’ stage it just says try again even tho it’s plugged in and charging/on. Her phone is a Samsung galaxy s9 with software up to date as well as the latest version of app. Help?
-
Becky Hart
(@rahart1326) reported
@FitbitSupport my versalite stopped working today. It was fully charged and now the symbol just keeps flashing. I’ve tried to reset but that’s not working either.
-
Ruth Fenton
(@rfen25) reported
@FitbitSupport my mums inspire hr Fitbit won’t charge, have followed all the troubleshooting tips, and done updated, but still won’t sync. Please help. Asked you before and U responded, but when I opened your response it said it was deleted???? Thanks
-
Sonal
(@Sonal25661885) reported
@FitbitSupport I had a conversation with this support team in DM last week and got no help. Please give me a number where I can call and talk to someone. The number mentioned on your website cannot be reached.
-
sennockIAN
(@bettsontour) reported
@SamsungUK I haven't bought it yet. I'm deciding whether to get the #Active2 or the @fitbit #versa and the poor battery life is a big factor.
-
Jules Doyle
(@julesdoyle) reported
@FitbitSupport @DEBRAWi73476678 I am having the same issue with my Inspire HR. Cannot be found via Bluetooth on my phone or any other devices in our home.
-
Stu Gibeau
(@gibeau_stu) reported
@FitbitSupport damned hourly activity is messed up. I try to set it from 8am to 4pm and it keeps changing the time. Sometimes it changes the start time to 5pm!!! You seriously need to fix this flaw
-
Big Ron Knew
(@BigRonKnew) reported
@FitbitSupport My profile has been hacked and it won’t let me change the offending text. Please help.
-
Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @jwla56 I've tried all these troubleshooting suggestions and it's still not working. I've managed to completed my 12pm steps already and it's only 11am. It's ridiculous. Time to admit you had a problem with daylight savings @FitbitSupport
-
Martin Hayden
(@MartinHayden75) reported
@fitbit @FitbitSupport @Google There seems to be an issue with logging food in Fitbit. I constructed a complex homemade meal with 13 ingredients. When I want to log it it won't allow me to set a portion. It only allows the full family size meal to be logged. Can this be fixed?
-
Jam Cession
(@JZooniverse) reported
@FitbitSupport I didn’t need help but thanks.
-
Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
Hey @FitbitSupport ...it’s spring forward ONE hour not two. The app is so messed up. I’ve tried all your recommendations regarding time zone and it still thinks it’s 9:51am. Why’d you go two hours ahead? My daily activity is totally off. Thinks I already did my 9am steps. Fix!
-
Shubham Mehra
(@ShubhamM1902) reported
@FitbitSupport Hi again. Chat support has been of no help. Cant open settings on the device, no syncing for calendar or weather. Basically, nthng is working except tracking. Pls help me in rtrng the device (hope it's not as painful as the setup). Bought it at virginmegastore UAE.
-
GABRIELA STANCU
(@GABRIELASTANCU) reported
@FitbitSupport Hi, @FitbitSupport .Still not working. I've done everything you requested, nothing is working. Cheers.
-
Steven Presley
(@evetsleep) reported
@FitbitSupport @AlanDoran I also went through ~4 bands and I gave up and got different watch. There seems to be a quality issue with the bands. It's a great device if you could keep it together for a long time.
-
Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @gibeau_stu Hey @FitbitSupport you clearly have a time issue with your app. You skipped two hours ahead not one. My app thinks it’s 9:48am and it’s 8:48am. Can’t change daily activity nothing. You have a problem. Again.
-
cnfuhrer🌾
(@cnfuhrer) reported
I’ve tried charging it & nothing happens. I’ve tried holding down the left & bottom right buttons. These haven’t worked. @fitbit @FitbitSupport
-
NandoJourneyman
(@NandoJourneyman) reported
Hey @FitbitSupport I love my @fitbit Charge 3, but it just died! Can you help a return customer with a deal on a Charge 4?
-
Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @TheTwinGardener Hey @FitbitSupport it’s not working. I’ve done all this and my app is still not showing the correct time.
-
cnfuhrer🌾
(@cnfuhrer) reported
My Ionic Fitbit was fully charged yesterday. This morning, the charge was over 90% & stopped working. Help!!! @fitbit @FitbitSupport
-
Aviva
(@Clavivage) reported
@FitbitSupport Worst customer service, its impossible to get anyone to help me. Apparently the wrong info is registered in their database for my account so even though my device is under warranty, they are refusing me service.