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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Richardson
(@L_D_Richardson) reported
Finally help from @FedEx. So all I had to do was say @fitbit gave me permisson?! So I could've just lied?! This is a WILD system.
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Zoe Jane Dowd
(@ZoeJane77) reported
@FitbitSupport Just had an email to say my case is now closed and asking me to do a survey, nothings been resolved and I’ve waited over 2 weeks for them to just close my case, great help!!!
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Jose A. Alvarez
(@JAADodero) reported
I did returned it and … it has been 3 months and no money received so far. I called @fitbit several times asking for an update and … nothing. The issue has been escalated … people dealing with escalated issues must be very busy. Very disappointing.
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Annette Nuttall
(@nuttalla) reported
@FitbitSupport my charge 4 has started to lose its charge in 2 days for the past 2 weeks. I have reset it, turned off the GPS and the sp02 tracking and the other steps to increase battery life but nothing is working. Can you help?
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NoName Lastname
(@WantPS5BKLivin) reported
@FitbitSupport You're not sorry. You spout the same unhelpful nonsense! I've called the helpline at least 4 times and no one could tell me anything. "Allison" said the help was misleading re: time to get the refund. WHAT THE HELL?!
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Saravanan KP
(@iamsaravanankp) reported
@fitbit @FitbitIN @FitbitSupport Hi, my IP address is blocked and am not able to login to the app. Please help resolve this issue.
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Tripti Agarwal
(@TripsAgarwal) reported
@FitbitSupport I have broken my Versa 2 screen. I stay in Thane Mumbai. How can I get it repaired? It’s not under warranty.
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Shannσn.ℓσuisε❤
(@ShannoonCxx) reported
@FitbitSupport I have just had the face of my Versa 3 pop out of the base. Luckily the screen is still working, so it looks like it may be a problem with the glue. Do you know how I can get this looked into? I attempted to push it back in, but it popped out again.
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Saher
(@lonewolf_MSH) reported
@FitbitSupport hey my app is crashing immediately after opening it. Had anyone reported this issue?
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Veronica Grijalva
(@miss_veronicats) reported
@fitbit Sent my Ionic back due to your safety recall and get an error code when trying to access the discount store. Been trying to get help for a month. I literally just want to give the company more money for a new device but your support team ghosted me wth¿
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Saumya Vats
(@vats_saumya) reported
@FitbitSupport @FitbitIN @fitbit Applied for Ionic recall in March, faced validation issue for PayPal and the payment got reversed. Support said that it will be automatically sent in 30 days. Have called them at least 7-8 times since then but no resolution! Watch is disabled too!
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VS
(@VirajSh96066996) reported
@FitbitSupport @fitbit @FitbitIN My fitbit suddenly stopped working. It is neither charging nor the screen is coming up. I have tried all the suggestions outlined in the support section of your website. Please help
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alexandra
(@ditton27) reported
@fitbit I am almost 3 months down the line of waiting for my ionic refund of £299. It is impossible to get a straight answer from Fitbit. Please can someone help
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Saumya Vats
(@vats_saumya) reported
@FitbitSupport Can you at least take my details and attempt to resolve this issue by escalating it? Or arrange for a callback from the refund team directly instead of the customer care executives on the phone lines? It’s a request.
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Tom Meuleman
(@Tombeau1972) reported
Day 106 since @fitbit recalled my #Ionic and promised me a #refund of $ 329 USD. Still waiting. No more answers from @FitbitSupport or the management (cc @parkjames ). Customer service is as bad as their trackers these days #FitbitIonicRefundPending
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Saher
(@lonewolf_MSH) reported
@fitbit hey, my Fitbit iOS app crashes immediately after opening it. CAn you please help?
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Zan Dixon🇯🇲🇨🇦
(@zan_dixon) reported
I am convinced @fitbit is heading in the wrong direction. Twice now the device has shut down and Support says sorry warranty is up then offer a discount towards another Fitbit! Now why would I continue with Fitbit? Twice is too many times for me: @applewatchology am coming
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GhengisAhn
(@GhengisAhn) reported
@FitbitSupport A rep took care of it, said a return label will be sent. Issue:wife’s Fitbit battery died extremely fast (rep verified 2 weeks ago) said to wait on an update. Believe it’s tied to GPS lock; goes from 100% to 0% in 10 min. Done waiting, just want a new watch sent to her.
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Iona Mackenzie
(@IonaEMackenzie) reported
@fitbit I will DM, but as I have been logging with no problems for more than a year, it is unlikely the link provided will help at all.
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Zamph
(@Oscoey) reported
@KristyLKnapp @fitbit No. I had the same issue, no dairy whatsoever. I lost so much weight when I was nursing. I know other people too.
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Brenda Wong
(@brendaisarebel) reported
from
London, England
@kennywong @FitbitSupport @fitbit This has happened to all of my Fitbits too 😒 such poor quality!
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J Kaiser
(@Theystorian) reported
@FitbitSupport fix your macros/food tracker. Now I'm stuck paying $9.99/month for a Lifesum account to do something your premium membership is supposed to cover. It's been two weeks now. Much longer and I'm returning my Charge5 to Costco and done with Fitbits.
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alexandra
(@ditton27) reported
@FitbitSupport still waiting 3 months on for my ionic refund . No one seems to be able to help. This in unacceptable . Please can someone help. I was told I’d get a refund and 50%off new watch. I have new watch but still no refund for recalled ionic.
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VANDANA CHAWLA
(@VANDASIT) reported
@FitbitSupport With reference to my earlier Tweet, I submitted my complaint to the centre in Muscat and they refuse to replace it as its outside warranty, missing it by few months. Also they are not sure if it can be repaired. I request you to kindly help Serial Number- SPF2NNRV3
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VANDANA CHAWLA
(@VANDASIT) reported
@FitbitSupport Hi, I purchased Fitbit Versa 3 from Sharaf DG Muscat in March, 2021. Last week it started giving me burning rashes on my wrist and then it suddenly stopped working. I tried re-charging but it didn't help, instead it became so so hot that I had to unplug it.
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hayley andrews
(@hayleyl06) reported
@FitbitSupport not happy today with the service from fitbit customer support after being given a discount code that wont actually give me a discount after mine breaks down
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Art Garibay
(@agxxman1) reported
@FitbitSupport Very disappointed with Fitbit Customer Service. Particularly the Ionic Recall support agents & supervisors. Say one thing, then a week later during a follow up call something different! Very inconsiderate and unwilling to assist with promotion issue. Beware!!
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Ushoshi Sengupta
(@ushoshi) reported
Hey @FitbitSupport trying to get in touch for the last 3 months to help me fix my device . Your customer support is horrible . Please help.
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Palash Bolia
(@palashbolia) reported
@FitbitSupport @FitbitIN Still waiting for refund in my @PayPal account, my account is active while ionic is disabled, very bad experience
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Iona Mackenzie
(@IonaEMackenzie) reported
@fitbit What on earth is going on? For weeks now the entire food logging system has been broken. The nutrients are telling me I have eaten more than 100,000 mg of sodium, I cannot create custom foods, and recent foods are from nearly a month ago. I have been using Fitbit 1/3