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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Javier Pascuet
(@jpascuet) reported
Hey @FitbitSupport. Having problems with my #versa2 heartrate counter. It shows less bpm than other @fitbit devices I have been using (ionic), specially during workout. Other devices showed avg of 9 cals/min and now versa show 6 cals/min or less. Can you help?
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mark salter
(@msalter2009) reported
@FitbitSupport Funny you can check and point out it can sync when I've pointed out how I can get it to work but not admitted that others face same issue cos of your flawed update. So yes it's defective for sure. No doubt about it.
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Beau💞🌸💞
(@Beaujangl) reported
@FitbitSupport I appreciate that . However my watch is still completely broke and I’m curious to know how many others have experienced the same issue . Judging by the Fitbit forum it’s happened to loads of versa owners .
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mark salter
(@msalter2009) reported
@FitbitSupport And how does this help in resolving ongoing issue ? Not just for me but loads I see on your community board and on here. When are you going to issue a working app update or provide me with reference for a refund or exchange with @Argos_Online ?
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@dabunnyman
(@dabunnyman) reported
@FitbitSupport Hi I'm having issue with my Ionic it will not charge, it's completely dead showing the 0% screen. Have tried tips fr forum, factory reset etc which will not work just continues to display 0%. Very disappointed with this. Nov update seems to be when it started.
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tom w wolf
(@tomwwolf) reported
RE:Fitness wearables. I have been a longtime fan of fitness wearables, starting with a @GarminFitness Vivosmart in 2015. By the end of 2016 I had switched to a @Fitbit for two reasons: 1) Multiple broken Vivosmart display failures and resulting replacements, 1/8
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Elisa Duncan Cullen
(@ElisaD_C) reported
@FitbitSupport Hi, I’ve got my Fitbit Inspire HR maybe 18 months and it’s not holding the charge in the battery as it used to, Is there someway to fix this?
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Emiley Rose
(@rose_emiley) reported
@fitbit could you at least make the starter band hypo-allergenic i literally got skin burns and rashes and then blisters and then my sking frigging FLAKES OFF WTF 😤
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Beau💞🌸💞
(@Beaujangl) reported
@rjmmckie @FitbitSupport Same here my versa died yesterday after the update . Did they resolve your problem?
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Don Mazer
(@DonMazer) reported
@FitbitSupport my versa 2 has a problem I can’t swipe clock face to different screens
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🔥
(@MrsAtoB) reported
@FitbitSupport Thanks for your reply but I’ve been asking you since last October to help me with this and you keep referring me to your “Customer Support “ team. This is why I’m no further forward. Please feel free to contact @AppleSupport to learn about how customers should be treated.
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niyatisinghrathore
(@niyatisingh708) reported
@FitbitSupport 4/4 inexperienced group of people I have had to communicate with. It has been a terrible experience and I strongly condemn such casual behaviour.
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Leah Walkeden
(@_Walkeden) reported
@Officaljatman @FitbitSupport I have the same problem since getting the updated OS. The HR will track for about 10-15 mins of a workout and then tell me it’s about 80 or lower. No issues with this until I just updated the OS.
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Jenny
(@butterflywren) reported
@FitbitSupport I have tried to pair my charge2 to my new iPhone 12 and it won’t work. I’ve tried deleting the app, resetting my charge2, turning Bluetooth on/off but nothing. Help!
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🔥
(@MrsAtoB) reported
@FitbitSupport It’s amazing how unhelpful and uninterested Fitbit advisors are in customer issues with faulty products. So far I’ve been sent 2 faulty replacements and they still won’t help. I’d hoped that with @Google buying Fitbit their customer service would improve. Sadly not
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the bitter fairy
(@ultyme) reported
@FitbitSupport my stats say I didn’t walk 250 steps between 8&9am but also that I got 12 minutes of brisk walking in that same period because I was out walking. How can I fix it? Can YOU fix it.
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pandaamonium
(@kpolitowicz) reported
What is going on with @FitbitSupport ? Is everyone's experience as bad or am I the only one facing the wall of "can't do"'s ? I've seen my share of bad customer service, but the amount of stalling and helplessness of @fitbit support representatives is astounding #badexperience
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mark salter
(@msalter2009) reported
@FitbitSupport But in my notes was told don't bother getting an exchange as won't work because it's a problem with app your end affecting all models. @Argos_Online can you please help resolve this ?
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mark salter
(@msalter2009) reported
@FitbitSupport So was the advice right that problem with YOUR app since Last Software update has meant users will still face issues even after was claimed last week that issues resolved on 28th January?
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Gillian Scanlon
(@gillyvegas) reported
@FitbitSupport How much longer do we have to wait for fix? I contacted support on Monday to be told you're currently working to resolve and hope to have a fix soon. Still no updated app.
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Hugh DeBurgh
(@hughdeburgh) reported
@FitbitSupport Suddenly cannot sync with iPhone. Was working. Owned for less than 1 month. Does show accurate battery status and some data, but no sleep data. From watch says cannot find phone. Does not sync sleep data. Help!
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mark salter
(@msalter2009) reported
@FitbitSupport Read your community pages and you will see plenty of others with the same or worse syncing issues. So answer the question when are you applying a fix to the fault on your app as was told by a colleague of yours.
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Miss L Stephenson 📚👩🏫
(@Lauras95) reported
@FitbitSupport Hi, I've had an issue with my fitbit today whilst out jogging. It turned itself off whilst I was out so has failed to log the last 8 minutes of my jog therefore I didn't get accurate jog reading in terms of distance, calories, steps etc. Why has this happened?
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Michelle
(@mmmich_elle) reported
@FitbitSupport hi. I've got 2 fitbits and the strap is faulty on 1 of them. I can't request a replacement online as the device thats broken isn't registered to my email address. Can you help?
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GamingBoom
(@Gaming_IBoom) reported
@FitbitSupport my Fitbit sense screen cracked from the pressure of my head on my pillow. Was wearing the watch with my arm under pillow as I sleep. I woke up with it broken. Please advise.
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jennifer toner
(@jmiktoner) reported
@FitbitSupport called today bc my inspire won’t charge. DeJon tried to trouble shoot but nothing worked and it’s no longer under warranty. Got a promo code emailed for 35% off but it’s not taking anything off the price?! Help please.
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mark salter
(@msalter2009) reported
@FitbitSupport But is the advice correct that support told me that problem with YOUR app? Cos is it worth exchanging if not going to work as problem your end ?
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Sheila H.
(@sheila_h) reported
Gotta love when Fitbit support doesn’t believe you when you tell them your watch battery is ****. Sent screen shots & they’re still sticking with the claim that it has 5 days of battery life. I’d rather get an Apple Watch and know what I’m getting into. Thanks @FitbitSupport.
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felicity
(@felicitypg) reported
@fitbit hey! I’m having problems with my Versa not syncing and showing the incorrect time. Can someone help please?
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Argos Helpers
(@ArgosHelpers) reported
@msalter2009 @FitbitSupport No problem ~ Matt