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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (23%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (11%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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reno
(@kcaIbin) reported
@fitbit WHY DID U PUSH BACK THE LUXE RELEASE DATE WGAT ******** DO YOU MEAN I HAVE TO WAIT ANOTHER MONTH I WAS SO EXCITED
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Joy
(@Joytastic) reported
@FitbitSupport I want to understand *why* this happened so you can keep more of your loyal customers, b/c clearly it’s not user error. & if you’re going to offer a discount, at least offer to cover the extended 2yr warranty as well. Either that, or expedite a software fix to whatever killed it.
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PawPaw Jim has questions
(@ImJimR87) reported
@FitbitSupport notifications from Twitter are not coming in to my Versa. I’ve removed, reinstalled, turned off/on, checked all I know to check. Nothing. Calls/texts do come in to the Versa. Only the Twitter connection is broken.
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Joy
(@Joytastic) reported
@FitbitSupport I don’t know what update got pushed that absolutely nuked my Fitbit battery life, but this is unacceptable. My Versa 2 used to go 5-6 days on one charge, and as of 48 hours ago, it barely lasts for 1 day on a full charge. My usage has not changed. Please fix this!!
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Lesli Galluzzo
(@MrsGalluzzo) reported
@FitbitSupport My supposedly waterproof Versa 2 stopped working after a 15min swim in a lake. HELP!
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Maria Fuxet 🎗🎗
(@FuxetMaria) reported
from
Kildare, Leinster
@FitbitSupport I’m having issues with the calendar, cannot edit dates. P. Tracker not working. When is this going to be solved?
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Kathryn Shumate
(@WrittenbyKat) reported
@dazednbruised @fitbit No, I know they'll replace it, but that's not the issue. The issue is false advertising and their inability to stand behind their product after they replace it once.
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Alissa Ellen 🦋✨
(@lovealissaellen) reported
@jon_a_ross @FitbitSupport So strange! They told me I can buy a new one for 35% off. They messaged me & we tried everything to fix it. They saw none of it worked, and said I have to buy a new one. I was hopeful for a replacement since I consider 1.5 years still pretty new. Hoping you have a better outcome!
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jon_a_ross
(@jon_a_ross) reported
@FitbitSupport @lovealissaellen I am also having a similar problem. In the last couple of days my Versa 2 Fitbit has been draining the battery. It was charged up to 99% this morning and not even four hours later she is at 52% when normally we get 4-5 days out of a charge.
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Kat Drake
(@TheKatherinator) reported
@FitbitSupport just wondering if a new update for the Fitbit app will be released soon to help resolve the rapidly draining battery issue? Up until this recent update my Inspire HR battery would last for days and now it barely lasts a single day. Restarting does nothing.
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Malcolm French
(@MalcolmFrench) reported
@FitbitSupport I can see that sea tire on tour website as a way of catching typos (like if I wrote Cambidge instead of Cambridge), but suggesting I leave out Leamington was counterproductive. And not so obvious a problem, which meant it taking several tries to figure out that was the problem.
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Jarrod Eddy
(@JarrodEddy) reported
@FitbitSupport My Versa2 sent a low battery warning and within an hour was dead. I charged it for 2 hours, full 100% power. Went to bed, woke up and it’s dead. Help!
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Medha Seth
(@medha_seth) reported
@FitbitSupport - placed an order, but haven't received a confirmation email or message yet. Been over 12 hours. Shared screenshots of the payment on DM. Can someone please help me out with this?
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Greg Smith
(@gregsmithassoc) reported
@FitbitSupport my versa 3 shut down because of no battery during my walk. Can I update steps manually?
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Imran Mohamed
(@SM_Construction) reported
@FitbitSupport My fitbit versa lite app needed update. Updated it N now my phone won't sync. Called support.Said exhausted all troubleshoot N watch is bad.Can't not fix their own system software error that messed my fitbit watch. Now only offering me 35% off to buy another. 😤
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Barreh
(@barrynothere33) reported
@FitbitSupport my aria won’t tell me body fat or BMI despite resetting it, following trouble shooting questions and replacing batteries. It’s well frustrating - not exactly cheap.
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claire squires
(@squiresclaire1) reported
@FitbitSupport is system down my versa 2 won’t sync 😭
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Imran Mohamed
(@SM_Construction) reported
@FitbitSupport My fitbit versa lite app needed update. Updated it N now my phone won't sync. Called support.Said exhausted all troubleshoot N watch is bad.Can't not fix their own system software error that messed my fitbit watch. Now only offering me 35% off yo buy another. 😤
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Ravi Jakkula
(@ravi_jakkula) reported
@fitbit @GoogleIndia I had bought Fitbit Sense last month for 35k for my Mom. I am a big fan of fitbit. To my surprise, in just a months time, fitbit has dropped the price to 23k? I feel cheated for being a overenthusiastic fan of fitbit 😞. Poor pricing strategy. Continued....
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Jeff Meisenzahl
(@jmeiz25) reported
@fitbit Totally has the worst customer service ever. Cannot get a hold of anyone website does not allow any information to call email Tex carrier pigeon anyone.
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Joy
(@Joytastic) reported
@FitbitSupport I don’t know what update got pushed that absolutely nuked my Fitbit battery life, but this is unacceptable. My Versa 2 used to go 5-6 days on one charge, and as of 48 hours ago, it barely lasts 6 hours on a full charge. My usage has not changed. Please fix this!!!!
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KayT
(@kaynthomson) reported
@FitbitSupport my versa 3 used to work for a week on one full charge - now it’s barely 8 hours. No usage has changed - called your helpline and was told that the next update will resolve this but find that hard to believe. Can you help please?
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Malcolm French
(@MalcolmFrench) reported
Hello @FitbitSupport Is your website ordering system not working in New Zealand?
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Joey Sylve Jr
(@joeysylve) reported
I’ve had my @fitbit #Ionic for about 1 1/2 yrs now and it won’t charge anymore. Tried contacting @FitbitSupport and they’re no help. Think I’m done with Fitbit products bc this makes the 3rd watch I’ve bought and they’ve all messed us less than 2yrs after purchase
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Heidi Paterson (She/Her)
(@heidi_paterson) reported
@FitbitSupport There seems to be a configuration issue with synching Versa 2 with a new iPhone 12. I was able to connect using the Versa choice though.
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Malcolm French
(@MalcolmFrench) reported
@FitbitSupport It wouldn’t let me make a purchase. I eventually worked out the problem. Your website’s suggested a “correction” to my address, so my bank rejected the transaction because of the mismatch. When I said “use this address,” it worked. Maybe don’t suggest that?
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Michael Wilke
(@wilke_michael) reported
@FitbitSupport syncing my versa 2 on my iPhone is a constant problem or better put a constant fail.
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Sof
(@jace_normanxoxo) reported
@FitbitSupport Screw you. I’m so mad that my Fitbit broke and only having it after 2 years! Like wtf?!?! Worst customer service ever!!! I’m not trying to be rude, but like ughhh omggg
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Saraansh
(@Saraansh3) reported
@FitbitSupport Hello, I have misplaced my Inspire 2 charger and in need of a new one. Unable to find it on the Fitbit india store under accessories section. The ones I see on Amazon & Flipkart are cheap Chinese rip-offs. Help would be appreciated.
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Deyo - 데여
(@deyoaj) reported
@FitbitSupport Hi! I have some really weird data showing on my device app. For some reason its showing that i had 107k steps on wednesday but i had more lile 14 or 13k. Can i get some help please?