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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (34%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Benjamin Houy
(@BenjaminHouy) reported
@candiwrites @fitbit My wife bought an Apple Watch and never uses it because the battery life is terrible so you always need to recharge it.
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Zoey
(@zoeyjyvr) reported
Wtf is going on with @fitbit everyone in my house fitbit decided to stop working and restart and now won't work or load...wtf
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ansinha@30
(@ansinha301) reported
@FitbitSupport my fitbit ionic is stuck at the logo screen from a very long time.. I have almost all the mentioned debugging options I found on internet. But it is still stuck on that same screen. Please help
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Gcfan1987 ♊
(@Gcfan1987) reported
@FitbitUK @fitbit @FitbitSupport my Fitbit won't sync and is now 50 minutes off the accurate time Is this a ploy to wreck older versions for us to buy newer ones? This is the umpteenth problem that all fixes can't fix
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GabrielleGM524
(@GabrielleGm524) reported
Why is the @fitbit #Sense2 charger the worst thing in the world?? The cable is mad short so can't use a low plug and it still takes me 3 tried to find the right placement for the magnet. Then you can touch it because the magnet just pops off. Ridiculous.
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Ricky Cadden
(@rcadden) reported
Following up.... Not real pleased with how locked-down @fitbit is. I know it's not a Samsung problem, but it's an issue for me. I can sync *most* health stuff over using Health Sync app on my phone, but not everything. Man I hate ecosystem lock-in.
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Alina Cimpian
(@alina_cimpian) reported
@FitbitSupport hello, my Versa 3 has completely shut down while performing a sync. Before that the battery was 96% full. I cannot open it again, whatever I try. If I connect it to the charging tool, it makes a short vibration but is not opening again. Please advise! Thank you
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Deepali 🤖
(@FularaDeepali) reported
@FitbitSupport could you help me here? I paid the whole amount and received a used product. I am scared to attach it with my device. What if it has any spyware/malware/Trojan installed in it. What to do? I feel so scared. I have no expectations from @flipkartsupport anymore.
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P Deal
(@pdyoga52) reported
@lopcute @fitbit Having trouble cancelling mine which was also free for a year. They have made it difficult and no warning of charges!
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ANKIT BHARGAVA
(@ANKITBH55007876) reported
@AmazonHelp @FitbitSupport I have purchased a Fitbit sense 2 from your website but the watch display is not working hence seeking your help in getting it replaced. As @FitbitSupport is denying to replace it. Sharing the details through DM
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Candi
(@candiwrites) reported
People with Apple Watches: do you love them? The @fitbit Versa is truly one of the worst buys I’ve ever made. Terrible battery life, even more terrible service. Wondering if Apple Watch is the way to go next…
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Matthew Bonam
(@MattBonam) reported
@fitbit Garbage.
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Donald McCarty
(@donaldmccarty) reported
@FitbitSupport Let's keep the issue and the support public.
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Jen the Muse ✂️🧚♀️🧵☕🍻
(@cosplaydarkarts) reported
@snow_lynx @fitbit Nothing like having data on just how toxic someone is huh? Sorry I can't come for dinner..... you're bad for my adrenaline and cortisol levels. #selfcare
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Donald McCarty
(@donaldmccarty) reported
@FitbitSupport How does someone actually receive a Fitbit that is sent overnight? Your warehouse you ship from must just be a big blackhole. No support. @Google Can you help? #fitbit #horriblecustomerexperience #badcustomerservice
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Milind Bhadvankar🧢
(@bhadvankarm) reported
@FitbitSupport:sense was paired to prev phone. I removed sense from my fitbit account on new phone. Now, when I try to pair same sense to new phone, I can’t enter pairing code from phone. Pairing code is never displayed. Sense keeps on saying, Unlock with phone. Deadlock. help!
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Yuric van Brenk
(@Yuricvb) reported
@FitbitSupport unfortunately I am unable to access my Fitbit app. At the moment im in the Himalaya, Nepal. Would love to sync my hike. The error message said my IP address had been blocked by Fitbit. @FitbitSupport
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Lyriam Lobo
(@lobo_lyriam) reported
@fitbit We had 3 fitbits in our house hold. One worked for a few weeks, the rest was straight garbage, never worked. I contacted customer service who told to send it back for repair/refund and never heard from fitbit again. 100% not impressed.
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Place of Zen
(@Place_of_Zen) reported
@fitbit @FitbitSupport The Fitbit Sense is without a doubt the worst but of tech ever. It should come with a lifetime supply of chargers as they keep breaking. I purchased two and both have the same problem. Also 5 days charge my arse, 48hours max
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Maria Harper
(@Mazzykins) reported
@FitbitSupport I spoke via a live chat re my charge 4, the clip on the device that connects to the strap has broken can i get this repaired or covered under warranty (if Im still in warranty) live chat was not really helpful just said it would be passed on, had no email reply
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Alistair Barrie
(@AlistairBarrie) reported
@Vitality_UK Hello. App not updating from @fitbit since Monday. Have tried unlinking and relinking. Still not working. Any idea of a human I could talk to or a chat facility? Can't find anything on the website.
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Graeme Soutar
(@SoutarGraeme) reported
@FitbitSupport @FitbitUK My last 2 Fitbit sense watches have stopped charging, is this a common fault? Can you help? I’m really keen to have this watch working properly for the lifestyle monitoring it gives.
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P Deal
(@pdyoga52) reported
Any idea how to cancel FitBit Premium? Seems impossible and website instructions not working! @FitbitSupport #fitbitpremium
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Kelly champane
(@Kellychampane8) reported
@Vodacom @fitbit I'll help 15 people to earn R7000 in 48hours, but you will pay me 25% of your profit when you receive it. No Scam! No Hidden Fee OR Withdrawal Fee! Ask me How Or WhatsApp for more info +27657259157
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Mulder Foley
(@FoleyMulder) reported
@DARKDEXX @AndroidAuth @fitbit Fitbit is awful bad, just read the reviews on Amazon. I also had a friend who had to turn in three times his Fitbit after it locked up in a boot loop in less than a month. If you wanna spend your money on something reliable and accurate get a Garmin, Samsung or Apple watch.
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Smitty
(@NJSmitty8) reported
@FitbitSupport on my app for my Fitbit Charge 3 it is showing no measurements for active minutes. However it says I have 86 minutes on the main screen. I have reset my Fitbit. I have shut down and restarted my phone. Can let me know how to fix this?
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Laura Jane
(@FunkyFlamingo_) reported
@FitbitSupport hi, Fitbit inspire HR is losing its charge within a couple of hours. From 100% to 14% in just 2 hours for example. It's also not keeping the time correctly. Bought in May 2021, please can you help?
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Support Local Police
(@weare4police) reported
@fitbit Do not buy anything from this company. They do not stand behind their products! Try and report a unit that does not work and all you get is cut off and diverted. Garbage!
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george martin
(@stellagirl992) reported
@FitbitSupport my inspire device needs rebooting in order to track steps /been using Fitbit since 2010, I am being asked to take a video while I’m walking to track my steps in order to provide a solution to my issue is that normal? The device is not working as it intended.
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Hélène Degryse
(@LNdegryseNL) reported
from
Amsterdam, Provincie Noord-Holland
@FitbitSupport Ok I just sent the details as requested. I hope you can solve this problem…