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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (14%)
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Website Down (13%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport May I ask again regarding #arianosync. your reply suggesting troubleshooting at the user end has all been done. No it is not a matter of troubleshooting this at the user end, it is a matter of Fitbit accepting there is a problem at their end.
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport Could someone at Fitbit find an aria gen 1 and try to connect it to Wi-Fi. I would expect you will find the same problem.
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Matt Bru
(@CaptainMattB) reported
@01higgaj061 @fitbit My Fitbit has been doing the same thing, got a sleep score for 1 night and then didn’t get anything for the next 2 nights...Any idea how to fix this?
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John D Bennett
(@iambeno) reported
@FitbitSupport #arianosync seems to be a big problem for @fitbit @FitbitUK
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Sharon Khan
(@sharonk27) reported
@erindavis @fitbit Oh, too much bother. I'm hoping positive thoughts will help me get fit? I've got a lot of those.
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David G
(@dhg703) reported
@FitbitSupport What is going on with your Aria scale? All of a sudden it isn't syncing. And when I run through your standard troubleshooting steps, I end up with a "linking to -no sync" error. It's peak weight loss resolution season. Please help.
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Jennifer Iudicello
(@rudabegga) reported
@FitbitSupport Yep, followed all the steps and my option is to contact customer support. Someone said that it’s a software issue on Fitbit’s end. Is this true? If so, when can we expect a resolution? #arianosync
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Cderham87
(@Cderham87) reported
@Mateus_FC @FitbitSupport Same here - it’s not a user issue clearly!!
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Ian Denison
(@IanDenison2) reported
@FitbitSupport my aria scales are showing NO SYNC. Have done all the troubleshooting that is advised with no result. From the community forum and Twitter it’s seems than this problem is widespread. What is the solution please
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mattalter
(@mattalter) reported
@FitbitSupport hey can you help me. Sence screen will not turn on but also vibrating.
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Tom Miller
(@TomMiller6) reported
@iambeno @FitbitSupport Same issue here. Started today. Hundreds reporting same issue on the Fitbit Community Board.
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Michelle Thurman🌺⚓
(@MichelleT2013) reported
@FitbitSupport Hi my son bought my Fitbit Versa 2 for Christmas last year. I'm very careful with it & it has been fine until now. Goes to sleep mode by itself. Will Not hold a charge suddenly either. I've tried all the trouble shooting tips, nothing is working. Please help!
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Robert McPhee
(@robertmcphee30) reported
@rudabegga @FitbitSupport It appears there is a problem at fitbit’s end with their software, they are beginning to accept it is a worldwide problem which started yesterday. #arianosync
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Sandra Hoskin
(@HoskinSandra) reported
@FitbitSupport the display on my charge 3 has become corrupt. I have re booted it several times as per trouble shooting advice without success, what do I do now?
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Ian Hartwell
(@ITRHartwell) reported
@FitbitSupport @FitbitUK Joining the number of other people also having #arianosync issue after absolutly no changes to our networks. As all others, I have followed all the troubleshooting guides & spoken to webchat support. But you guys don't seem to think its a central issue!?
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Joanne Phillips
(@jobeone1983) reported
@FitbitSupport hiya is there a problem with notifications on a versa? Both my mum and I cannot get our Versas to vibrate and we’ve tried all the troubleshooting steps. Thanks
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Ima Klotz
(@ima_klotz) reported
@Mateus_FC @FitbitSupport Hi, just wanted to add that I am having the same issue and came onto Twitter to send a DM.
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Mateus Corrêa
(@Mateus_FC) reported
@fitbit #Fitbit_Aria_Not_Syncing looks fine for you? When will you solve the issue? Hundreds of users loosing their time and patience on Fitbit useless technical support...it´s being a frustating start in 2021 😡
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Courtney
(@AlaskanCourtney) reported
@FitbitSupport My Charge 3 isn’t always tracking my sleep. I’ve manually synced it, restarted it and made sure my software is up to date. Please help! Thank you.
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Mike Morabito
(@MikeMorabito) reported
@FitbitSupport Hello Fitbit support team, I recently received a Charge 4 as a gift and one of the band clasps broke. One side of the bands keeps falling off because of this. What should I do to fix this? Thanks.
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David G
(@dhg703) reported
@FitbitSupport What is going on with your Aria scale? All of a sudden it isn't syncing. And when I run through your standard troubleshooting steps, I end up with a "linking to -no sync" error. It's peak weight loss resolution season. Please help. #arianosync
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport Yes I’ve done it all, I’ve spent hours in Fitbit chat help. It is a problem with fitbit’s software not replying correctly as far as I can understand. An expert in networking has posted on the forum that the Fitbit API is not responding. #arianosync
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Daniel Saunders
(@danjsaunders) reported
Really getting annoyed with @Fitbit, my #charge4 started losing GPS mid runs a month ago, today it turned off completely. Customer Service say it is a known issue, a month is too long for a fix! #running #ukrun
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Sarah
(@SL_Dee73) reported
@FitbitSupport please help. My Fitbit HR either doesn’t charge or takes 3 days to do 60%. The charger doesn’t connect properly to the Fitbit either. Considering the price for it I’d expect better. Do you do any items with proper chargers as I don’t want a magnetic one ever again
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John D Bennett
(@iambeno) reported
@FitbitSupport my issue couldn't be resolved. the chat support wasn't helpful.
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Cory Boehm
(@Cory_Boehm) reported
@ShelleyACook @fitbit Fitbit is in a weird state of limbo right now as the Google merger is pending. It could be things really change with them in a year or so or they could stay the same. No way to really know. As you are an Apple person the Apple Watch makes sense if money isn't an issue
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Bart Lepper
(@bart_lepper) reported
@robertmcphee30 @FitbitSupport @FitbitUK Same problem here in Netherlands
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KaboomPoker
(@KaboomPoker1) reported
from
Amsterdam, Provincie Noord-Holland
@FitbitSupport This is response is kind of frustrating cos we all over the world all of a sudden are having the exact same issue. If you would have read the thread you would have realized that it’s not are regular syncing error but an issue related to some kind of upgrade you did on your side.
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Ian Hartwell
(@ITRHartwell) reported
@runner8527888 @fitbit I echo this...i expect issues from time to time, dont expect to be ignored & lack of ownership. have tried various channels, where ive said "I have done all troubleshooting, the same as everyone else having the same issue" all replied "We recommend you do this troubleshooting"
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JohnDennehy
(@JohnDennehy) reported
@fitbit Hi. I ordered my first fitbit in November. It didn't arrive. I click on track order and get a 404 error. Can you help? Order number is 0a0iji5qp903k