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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Beddis
(@MBeddis) reported
@FitbitSupport just bought a versa 2 to replace my versa 1, it apparently needs an update to get the SpO2 clock face, this wasn’t the case with my versa 1, please help as your in app support was no use whatsoever
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Geoff smith
(@Geoffmarksmith5) reported
from
Stock, England
@FitbitSupport why does nobody reply to emails at Fitbit I spent all weekend talking by message and was told i would get an email Got the email and replied now heard nothing Really poor service
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Poochy Doos, LLC
(@poochydoos) reported
@FitbitSupport my Dad’s brand new Fitbit is frozen on “login to Spotify” Has been for days. The “fix it” video on community is a 5-minute youtube add sell on fitness. Is this a joke? Tell me how to fix it now or refund me.
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Sarah Janicek
(@SarahJanicek) reported
@FitbitSupport Fitbit won’t sync today. I see I have the updated app now. How do we resolve this sync issue?
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DeeRich
(@DeeRichDoHo) reported
I love my @fitbit Ionic and I rely on it everyday. Paid approx. $200 for it & it's only 2 years old. Out of nowhere, the face fell off.......Did I make a mistake and make a poor choice in my product selection....hopeful @FitbitSupport will help me find a resolution.
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Vic Williams
(@wolvesvic) reported
@FitbitSupport Is there any way to fix an Inspire HR? We foolishly presumed that having a swim tracker meant you could swim with it, but apparently not. We’ve had two break in the last few weeks.
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jillianmichelle
(@jillianmichelle) reported
@FitbitSupport please replace my sense that hasn’t worked properly since 7/28. Send me a replacement and then I’ll send you this broken one once I get one that actually works.
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Jo White
(@Joannewhite1978) reported
@FitbitSupport hi can someone please help me on my Fitbit battery situation - the life span is becoming so weak & am not happy considering the age of it 😤
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युगल - विद्रोही
(@S_k_pareek) reported
from
Bengaluru, State of Karnataka
@FitbitSupport my fitbit ionic showing, logo blink 5 sec and 2 sec black screen please help
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Sarah
(@sarahmichele83) reported
@FitbitSupport I can’t seem to sync my Fitbit. Is there an issue with the app or is it just me?
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Jay Yu
(@JessicaUno1) reported
@FitbitSupport do you have a take-back #recycling program for broken/malfunctioning/dead Fitbit devices? How do I responsibly dispose of my old nonfunctional Fitbit electronic equipment?
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Margaret Fraser
(@mafraspy) reported
@fitbit Piece of junk. Always issues with syncing. Never works right. Ready to toss in garbage
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AC
(@ragingtauras) reported
@fitbit Hi, I need help with a discount code that was sent to me.
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Geoffrey Gilbert
(@geoffgilbert1) reported
@FitbitSupport Another reply from you assuming that I am stupid and an idiot. No assumption that your product doesn't work right. Just returned from an hour and 10 minute walk and my heart rate when I sat down was at 115 and the Fitbit did not register the walk. It counted steps not exercise
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MaidenKitsune
(@ChkNrdy) reported
@FitbitSupport my app signed me out and I signed back in and it keeps kicking me out saying there’s an error and there’s a picture of a fish bowl. Is there some sort of issue going on? I’ve never had this happen before.
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Kayla
(@Wilbz0herb) reported
@valeahtine @fitbit @FitbitSupport Yup after the latest update thousands of us are left with useless watches. Fitbit’s response? It’s a warranty issue so if it’s passed warranty they’ll offer you a 35% discount for one of their newer pieces of garbage
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Kayla
(@Wilbz0herb) reported
@Nzeka19 @fitbit @FitbitSupport Did the issue happen after the update?
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leah
(@valeahtine) reported
@Wilbz0herb @fitbit @FitbitSupport Oh wow, that’s super garbage. Is it just versa’s or all fitbits??
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leah
(@valeahtine) reported
Has anyone else had issues with their @fitbit versa lite going crazy on them? Mine won’t read my heart rate anymore but will put itself into exercise mode multiple times in a row. @FitbitSupport please send help!
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Lee Wilbur
(@leew1) reported
@evleaks Can they maybe fix the app to allow more than one fitbit on the account again instead of coming up with new models? Most who know about this issue refuse to buy a new @Fitbit because it's a waste of money!
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Kayla
(@Wilbz0herb) reported
@FitbitSupport Now how about resolving the issue with the latest update that rendered thousands of watches useless? How about replacing them since the update caused the issues.
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Nokwenzeka Biyela
(@Nzeka19) reported
@FitbitSupport I’ve tried all those steps and it still doesn’t switch on. And yes I am using the correct charger, the one that came with my Versa. I’ve never had issues with it before, I don’t think the charger is the problem.
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Kayla
(@Wilbz0herb) reported
@theboopzone @FitbitSupport Probably best to throw it out. Sounds like Fitbit has the same answer and will try to say it’s a warranty issue. If it’s passed warranty they’ll offer you a 35% discount 🙄 Thousands of us are left with broken watches after the latest update.
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L🤍
(@theboopzone) reported
@FitbitSupport Hi, since the new update my versa 3 battery is draining a lot faster. I've tried updating/shutting down/turning brightness to dim etc nothing is helping. I don't know what else to do.
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Kayla
(@Wilbz0herb) reported
@endabxls @fitbit That’s ridiculous! Fitbit’s quality is absolute garbage anymore. They’ll probably offer you a 35% discount just for a final slap to your face 🙄
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kate pitman
(@katepitman88) reported
@FitbitSupport hi I've been trying for days to get through to someone on your chat and there's never any answer. This is my second broken watch in a matter of months.
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*Emma Marie Bennett*
(@emzie_1989) reported
@FitbitSupport my alta has stopped working it still syncs and says fully charged on the app but shows no display on the actual device, I've tried resetting it to no avail... Can anyone help?
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Jawwad Farid
(@rebootdude) reported
A week down the road battery is only down to 50% after one long run (90 minutes) and one short workout. I really like the real time feedback on training load after each workout. VO2max will take a week or more to sync back with where it was on @fitbit
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Susan KushnerResnick
(@suekush) reported
@FitbitSupport you replaced my defective mesh band with a second defective mesh band that broke in one day. Support says my case is closed. Is there a human I can contact for a refund? Please don’t make me start again with the help desk
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Lesley Marshall
(@LesleyM1961) reported
@fitbit a great product just shambolic customer service if a problem occurs