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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Online Features (24%)
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Device Failure (24%)
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Errors (18%)
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App Crashing (15%)
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Website Down (12%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Erica
(@erica256) reported
@FitbitSupport hi, my fitbit won't vibrate for any notifications - calls, messages, during runs for HR changes, half way etc. Have tried resetting several times with no luck. Used to work fine. Vibrations are on strong. Help please?
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Hugh Langer
(@VVicobrien) reported
@fitbit @ZDNet Hi I paid for a 12 month subscription for my wife in March but got no sign in details
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Abhinav Kr Sinha
(@AbhinavKumarSin) reported
@FitbitSupport Hi @FitbitSupport it seems the display of my watch Fitbit blaze is not working or the watch is not working.
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Dave Kerr
(@DaveKer03820864) reported
@FitbitSupport my versa will not sync. I tried resetting it and had trouble getting it to come on again left it over night and today it loaded new version but it’s back to not syncing again. Reset Bluetooth and still not syncing. Can you help me please
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COAST
(@coastinvestment) reported
from
Penarth, Wales
@FitbitSupport hello I have white stripes on my display charge 3, from forum this doesnt seem to be a unique problem tried rebooting help please
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fil
(@lfgalvao) reported
@FitbitSupport Bought a versa 3 and can't set it up. I follow all the instructions and I the end all I get is a white fitbit logo on the screen. Tried with 3 different phones and the result is the same... Bad unit?
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Durai raj Palani
(@DurairajPalani5) reported
@fitbit @ZDNet Case 38838445 .. no response ..... poor customer service . No proper troubleshoot yet. Its a crap .
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Bibin Joy
(@bibinjoyk) reported
Hello #fitbit Support, I am unable to charge my Fitbit blaze. Despite of trying several times, my device is not responding. Can you pls help immediately? @FitbitSupport Regards, Bibin Joy +91-9611700229
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Jennifer
(@jlaughRN) reported
@Mark05592741 I’m having same problem and their reply was “not my problem, call USPS” ummmmm, if I cancel the charge then it’s definitely YOUR problem @fitbit . Oddly enough I also ordered on 11/30 and they’re #ruiningmykidschristmas
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Shambhavi
(@shambhavi1012) reported
@FitbitIN , i have been having issues with my versa 2 and it's not even a month old. 1st I had sync issues and now my fitbit decided to switch off on it's own and won't switch on again. Please help @FitbitSupport
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Stallionslaughter
(@SlaughterPony) reported
@Minty_Root @lav_sunrise @fitbit I would not pay even close to $100, and my pronouns are ****/no
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Andrés Álvarez
(@jandres_alba) reported
@FitbitSupport Hi I have a problem with my Fitbit charge 2 when I charge it, there are bars that appear on the screen, I’ve tried several reboot steps but none of them had worked, could you please give me personal assistance. Thanks
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Ediemay52
(@ediemay52) reported
@bartlett_steven @fitbit Interested to hear how you fix it. Have spent over 4 hrs with their tech Fitbit. Who tell me it’s fixed It won’t talk to phone. iPad it 10 hrs slow and other than steps didn’t do any other function. It’s 1 yr old
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Bowestoes
(@jackiebowe) reported
@FitbitSupport my Fitbit seems to have developed a fault, randomly in the middle of the night it starts vibrating constantly and will not return to the home screen. This has happened 3 times this week. Also the edge of the screen has developed an orange tint... help please?
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Mois
(@NohowGentleman) reported
@FitbitSupport You don’t understand that os most imp problem
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Richard Topping
(@richtop71) reported
@FitbitSupport I am having issues with my Charge 3 screen disappearing again. Had the same issue on my previous model which ended up being replaced, the device seems to be still tracking, and it is vibrating when pressing the button on the side but I can’t bring the screen up.
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Guadalohara
(@_areawoman_) reported
@FitbitSupport I returned a defective Fitbit Sense two weeks ago and every time I reach out I am told I have to wait much longer for any word on my return. Why is this process so excrutiatingly slow?
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Teach
(@Andy17106421) reported
@FitbitSupport please help me fix my Fitbit blaze. I have search through videos on the net, through the Fitbit community and through the troubleshooting section. But still nothing as yet. My blaze displays: clock display error. It also seems to be struggling to connect. Pls help!
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michael
(@madmcclure77) reported
@FitbitSupport I can’t seem to keep the Versa 3 controls connected to Bluetooth on my phone please help
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Dave
(@thebugeyedcow) reported
@FitbitSupport I purchased my Fitbit and was enrolled in the arrhythmia trial. I accepted and a month later I ended up in the hospital with a-fib at a heart rate of 240. I was disqualified because of an error. Look at the records if you keep them.
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UK Jewish Eating Disorders
(@UKJewishED) reported
@jessthegriff @fitbit Sorry I don't know how to help fix. Maybe the price of using a free service
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Erin
(@erinava) reported
My @fitbit sucks. I hate it. It doesn’t work. And fitbit doesn’t care how terrible their product is. They do nothing to help me. No offers of exchange or refund. When I ask they say NO. This thing doesn’t work!!!!
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🦄🏴 Rowena Aitken | Illustrator
(@rowenaaitken) reported
@FitbitSupport Hi there, thanks for that - I've done these things. It's syncing my sleep last night, the night before's sleep but a 3hr sleep inbetween hasn't tracked. This was an issue with another unit which got replaced.
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Melonie Milne
(@melonie_milne) reported
@fitbit is fitbit premium deferent prices depending on the fit you have ? I have a sense and it states it’s £9.99 per month although when I looked online it states the cost is £7.99 per month or they had the choice of paying in full for a year ?? Thanks for your help
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brother gorilla
(@b1ld3rb3rg) reported
@FitbitSupport Hi, my fitbit versa 2 died last night. I have tried rebooting it and charged it overnight. Could you help please?
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penalty kick
(@Pammyk21) reported
@fitbit don’t give me bullshit on trouble shooting cuz I do that every time and it doesn’t work
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George Murlewski
(@GMurlewski) reported
@FitbitSupport Hi, I have a Fitbit Sense and the built-in Find My Phone App is not working. Can you tell me how to fix this please?
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Abhinav Kr Sinha
(@AbhinavKumarSin) reported
@FitbitSupport hi team, where can I find address for all service center in India. Particularly in Delhi. My watch is broken and want to check if it can be repaired.
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Gaurav Shah
(@gauravshah301) reported
@FitbitSupport My fitbit versa left side button not working..kindly help me to solve the issue
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KvReddy
(@theKvReddy) reported
@FitbitSupport Not working😩