Is Fitbit down?
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (55%)
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Online Features (14%)
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Website Down (10%)
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Sign in (9%)
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Errors (6%)
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Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bellevue |
App Crashing | |
| Madison |
App Crashing | |
 Ingelheim am Rhein |
App Crashing | |
 Cork |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Simple Catholic Girl
(@smplcatholicgrl) reported
@FitbitSupport Still down. Please don't tell me to try the steps, just fix your system!!
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TheSerbianNinja
(@brane_S) reported
@FitbitSupport Hi Guys, seems like Thier are still some issues with the "Guided Programs" everytime I try to open one it says "There was a problem communicating with the Fitbit server, please try again" Any ideas?
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Devon Clark
(@DACMC2000) reported
@FitbitSupport You were hesitant to acknowledge the issue and you left people waiting on hold instead of swallowing your corporate ego and doing the right thing by playing a message for everyone on your customer service robot. The issue is back today. Acknowledge it early and fix it.
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Vikki
(@rockhunter) reported
@teejay814 @FitbitSupport Mine is down as well. Same as everyone else’s issues. Same as yesterday. Won’t sync. Data missing. Please don’t advise me to shut it off and turn it on again. None of that is working. It. Is. Not. On. My. End. Please fix the issue.
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lindsey robson
(@linzosmalingos) reported
@FitbitSupport @FitbitUK Can you please advise me how to escalate an issue I have with my Charge 5 which I've raised twice now? I've been on to live chat again this morning but don't think the advisor was understanding my point leading to a lot of frustration!
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Ken Nawrocki
(@HCTsag) reported
@FitbitSupport Down again. The past 24 hours have been maddening. Fix the damn problem!
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Ken Nawrocki
(@HCTsag) reported
@FitbitSupport Cannot get steps data. Nor sleep data. What happened? Fix this. Am paying Premium for what?
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Leanne Abbey
(@LeanneAbbey1) reported
@FitbitSupport same issue as yesterday again this morning. Unable to sync.
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Kristine B
(@pknanse) reported
@FitbitSupport It is down once again and even when it was briefly working it lost all my sleep data from Sun into Mon.
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Chris
(@realcsd) reported
@FitbitSupport is there another network issue? The app is acting weird and not showing a sleep analysis.
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LezzleSE3
(@LezzleSE3) reported
@FitbitSupport Oh dear… it seemed fixed yesterday, but today the same problem has occurred… getting ‘random’ changes of the info on the phone app. Suggestions? This is frustrating!!
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Cathy Wells
(@BecauseNo) reported
@FitbitSupport Same issue as yesterday
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Jocelyn Sherman
(@jocelyn_s) reported
.@FitbitSupport is fitbit down again? I'm running into the same synching issue as yesterday.
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Heather Edwards
(@Heather38137403) reported
@FitbitSupport And it’s down again this morning. Looks like I’ll be making the switch to an Apple Watch.
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Jackie Townsend 🌻
(@JTelphaba6) reported
@FitbitSupport The issue was resolved yesterday and this morning it is occurring again. I have reinstalled the app as well as reset my device and Inspire HR.
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Sophie Murray 💙
(@Soph__Murray) reported
@teejay814 @FitbitSupport Same issue here! Tried uninstalling/reinstalling app and unpairing/repairing but now it won’t allow me to re-setup my device :/
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Howard Kim 🇺🇲
(@howkim) reported
@FitbitSupport Not working again. #Fitbit #Charge5 😟
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Angie Mathis
(@AngieMa76859511) reported
@FitbitSupport Mine is not working properly. On the 3rd attempt, it appeared to sync but Only captured simplified sleep data for my 7 hrs of sleep & when I switch to health metrix it says “our servers seem to be having some issues …” On a 4th attempt the sleep data & health metrix disappeared
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mlathron
(@hebeegeebeads) reported
@FitbitSupport Can’t sync my Fitbit again this morning. Same issue as yesterday. Anyone else having the same problems?
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Taylor Price
(@SustainableIRL) reported
Is @fitbit still down? 😢
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Takeoff
(@Launch100) reported
@FitbitSupport No the tiles were correct after yesterday's issue was resolved now they gone wrong again today.
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Mantis Toboggan, MD 🥚
(@Erik_727) reported
@FitbitSupport it's broken again. Same issues as yesterday.
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Kim Smith ☮️
(@KimSmithLakeGal) reported
@FitbitSupport My Fitbit app is down again this morning, just showing a few tiles. And don’t tell me what I need to do when the fault is obviously on your end. Seriously looking at switching to an Apple Watch.
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M_crow666
(@crow666_m) reported
@FitbitSupport Hi my Inspire2 has trouble connecting and syncing for the last few days and can’t do so unless I reboot the device. Any advice or is this a general problem at the moment? I already updated the software of it. Thanks and kind regards
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TheSerbianNinja
(@brane_S) reported
@FitbitSupport Hi Guys, seems like There are still some issues with the "Guided Programs" everytime I try to open one it says "There was a problem communicating with the Fitbit server, please try again"
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Derek Keogh
(@keoghderek2009) reported
@FitbitSupport My watch wont sync my steps with the app or share the information with myfitnesspal Is the serve down again?
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Susy Christensen
(@SusyDLC) reported
@FitbitSupport It is down again!
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Gareth crane #cm
(@Shack1976) reported
@FitbitSupport Same as yesterday it is broken and only the calories are showing. Not a great result 😕 and no I don't need to have an dashboard refresh that is broken again or log put and back in the app is broken again.
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Jeffery Daniels
(@JSD137) reported
@FitbitSupport Day 2 of no readiness score, no health metrics. Server error when I try.
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spiceCAKE
(@cakerinsgames) reported
@FitbitSupport My Fitbit is still not connecting. I removed it from the app and now when I reconnect and enter in the code in the watch it constantly gives me an error message. Sent you a DM