Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (28%)
-
App Crashing (24%)
-
Online Features (16%)
-
Website Down (12%)
-
Errors (12%)
-
Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Smashley McCool
(@SmashleyMcCool) reported
@FitbitSupport why is my entire Menstrual Health data all of a sudden completely deleted?! Are you kidding me? You broke your app 2 days in a row and when it comes back something extremely important is just gone?! FIX THIS!!
-
Glenn B
(@glenn_1966) reported
@FitbitSupport @AllieJayIsHere Finally you acknowledge that there still is an ongoing issue with your app / servers. Let’s get this resolved please !!!
-
cass 🌙✨
(@kaztlees) reported
@teejay814 @FitbitSupport Mine is also not working
-
Mary Holding
(@MaryHolding7) reported
@FitbitSupport The issue has not been resolved. I have the same issues I had all day yesterday.
-
Glenn B
(@glenn_1966) reported
@FitbitSupport @iimogenm Can you please get these issues resolved. It also would be great if you could put a tweet out saying that you acknowledge a problem and that you are working to resolve the issue(s). Would be helpful to the public if you did so !
-
Vicky
(@vicwin001) reported
@FitbitSupport Same issues overnight. No sleep score again and all my data is broken. Not even going to bother wearing the device today.
-
peopleRpeople
(@Rickstar646) reported
@FitbitSupport Down again? Like yesterday? Groundhog day??
-
Hurricane Fiona from 🇨🇦
(@Princess__Fiona) reported
@FitbitSupport My Fitbit is still not syncing from yesterday. I have tried all of the troubleshooting. I can't access the website to file support. Please help.
-
ess dub
(@essdubya_) reported
@sophie_parent @FitbitSupport I feel like @FitbitSupport is gaslighting us. Why can’t they just admit there’s an issue on their end instead of asking us to do the same “fixes” we did yesterday that didn’t work. Same problem again today 😫🇨🇦
-
JenniferV
(@jenvec) reported
@FitbitSupport My Fitbit won’t sync… can you help?
-
Terry Starchich 🇺🇸
(@T_Starch) reported
@FitbitSupport My Fitbit will not sync this morning. Is there still an issue? Followed all steps listed on website.
-
Lock Trump Up NOW 🌊
(@KarenThose) reported
@TylerMather @teejay814 @FitbitSupport their response earlier to someone having these repeated problems that sorry, their expensive premium service is nonrefundable. That's just plain bad customer support. 2/2
-
Marina Magnelli🌱
(@MarinaMagnelli) reported
@FitbitSupport I disconnected my Luxe from the app bc I thought it was a me problem at first yesterday, and it still won’t reconnect :( I enter the code at it tells me it’s invalid. Please help :(
-
♉️
(@trywhispering) reported
@FitbitSupport ….will the information missing for the last 2 days still be available after the fix?
-
Rebecca🌸
(@Rebecca_akaMom) reported
@Fitbit is really disappointing with @FitbitSupport There’s a larger issue that can’t be solved with opening and closing the app or installing and uninstalling or repairing device. Do better. #FitbitDown
-
Lock Trump Up NOW 🌊
(@KarenThose) reported
@FitbitSupport @bigonazzi So users are having the same problem over and over and over again while you fob them off with "try this, try this" while hundreds of people know it's on your end-- and your response is to say premium is nonrefundable. We will see! You can't charge people and not provide it.
-
Bella
(@iimogenm) reported
@FitbitSupport Problem is still persisting…
-
Matthew Muccia
(@mucciamatt) reported
@FitbitSupport app is back to not working today. Not syncing. Not properly tracking my sleep. What is going on with your software???
-
dissyteabag
(@dissy_teabag) reported
@FitbitSupport Hi my app down again
-
Lauren Straker
(@laurenstraker88) reported
@teejay814 @FitbitSupport Got the same issue. Only calories being displayed and it won’t let me edit the display to anything else. Also just been for a 5k walk which isn’t captured in my exercise list
-
Kathie Hogg
(@HoggKathie) reported
@FitbitSupport Still an issue….day 2
-
Jake
(@Jake431) reported
@FitbitSupport having the same syncing problem as yesterday morning. This is like like Groundhog Day, and not in a good way.
-
Elena B
(@EBambagioni) reported
@FitbitSupport it's not fixed and it was neveer fixed! still missing steps on al my challenges ( dashboard is showing correctly) furthermore the dashboard keeps going back to calories and all sort of crap. Almost 2 days on the same issue I have logged out/back into the app, reinstalled the app.
-
SlingshotJack
(@SlingshotJack) reported
@fitbit 2 days in a row Fitbit services are down - unacceptable. FIX IT!
-
Gene Stoker
(@GeneStoker) reported
@FitbitSupport Hello, My Charge 5 is not working, it's fully charged but dead. The app is working however. What do I do? Thanks
-
Lock Trump Up NOW 🌊
(@KarenThose) reported
@TylerMather @teejay814 @FitbitSupport I know that failures happen with this stuff, and apps get "updated" and then fail. But what bothers me most of all are their responses implying that it is user error making people jump through futile hoops, their post yesterday that they will not be able to give updates, and 1/2
-
♉️
(@trywhispering) reported
@FitbitSupport I uninstalled the app on my phone, thinking that would resolve the problem but now I can’t install Fitbit app back on my phone and I’m having all kinds of problems on my laptop site.
-
nadia 🖤
(@tsunqueen) reported
@FitbitSupport My Fitbit is still down. Won't sync. I thought there was an issue with my device and removed it but now I'm unable to add it back.
-
D.Mahovlich
(@DMahovlich) reported
@FitbitSupport Everyone in my workweek challenge is still unable to sync, we are missing steps, watches aren't correct etc... tried restarting watch/app, shut off blue tooth, reload app etc. Nothing is fixing it. I'm in Ontario Canada. I'm guessing the issue came back after fixing?
-
Andrew
(@DrewPhipps) reported
@FitbitSupport Down again today