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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (34%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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DACHFCOE 14
(@DACHFCOE14) reported
@FitbitSupport First my Fitbit versa 2 started shutting down again and again which got corrected magically after complaining now it's HR sensor don't work. I just want to how come my Fitbit stop performing functions without any hardware damage , it must be you motivated by investors
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Nicole
(@nicolene1469) reported
Other I would get rid of my Apple Watch @FitbitSupport PLEASE FIX THIS
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LaLola
(@lamessino) reported
@FitbitSupport Yes I’ve done this twice and it’s still not working. Version is up to date still paying $10/mos and it’s not synching correctly.
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Daivik Darbar
(@Daivik82992683) reported
@ThomKlei @FitbitSupport Hey, just wondering if the problem was solved as I'm facing the same problem
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Izzy H
(@isabellaHYZOVA) reported
@FitbitSupport after the worst customer service battle with you last year I ended up returning the new fitbit that I bought. Now I’m being emailed a year later about my subscription payment!!! I’ve cancelled it but fyi records should be kept up to date
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Gemma
(@gems_83) reported
@FitbitSupport my Fitbit has stopped syncing is there an issue?
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Ashley Steen
(@aey1004) reported
@FitbitSupport why did my weather app on my Fitbit randomly start showing temperatures in Celsius? I've read all of the little community board threads, and they are for beginners. All settings are checked and everything has been rebooted and sync'd yet the problem persists.
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Sheila Mary Jones
(@Sheilapom) reported
@FitbitSupport great help here if your fitbit gives up the ghost. Received my free replacement for charge 3 eight months out of guarantee.
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Sarah
(@year_run2022) reported
@FitbitSupport Having problems attempting to sync my luxe to my phone yet again! Pls help.
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Teri Murashige
(@TeriMurashige) reported
@FitbitSupport Hi well looks like something is off here. Since I first contacted you the other day my Sense has been giving me the message on the app that it can't be synced. I've been having to delete the app and put it back on every evening. Do you know why I'm having this trouble? Thanks.
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🧠Dr Gareth Furber
(@FurberGareth) reported
Not sure my @fitbit can tell the difference between a step and my twitchy left leg when sitting down. Regardless, I am cranking the 'steps' today!
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John
(@johncoe64) reported
@FitbitSupport we have a fit bit versa 2 , it say Data not cleared sync and try again but it won’t let us do anything, I have reset it but it still comes up with the same message. Can you help John
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suzan189
(@suzan189) reported
Has anyone ever had a problem with @fitbit @FitbitSupport? I cancelled my “premium” membership,yet #Fitbit keeps charging my card w/o authorization.I read online that this is a common problem. Problem or theft? I want my money back! #FitbitScam I am beyond annoyed.
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Rosalind Hoogewoning
(@Roz_JamesLane) reported
@FitbitSupport After moving house i tried to connect my Aria to the router, spent a lot of time trying every trick in the book mentioned in the customer support pages and the community help pages but still no Aria connect. I am ready to bin 'fitbit', you are my last resort.
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Stacey-ann Gordon
(@STCYNN) reported
@FitbitSupport just received a refurbished device today when I was promised a new watch with the band would be sent for replacement. Kindly assist in rectifying this issue as I was told there are no more Charge 4 available in stock.
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Kavita Kumble
(@kumble_kavita) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport However there is no help extended . You are just sending me standard template information
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Kenneth Campbell
(@kceeeeeee) reported
@FitbitSupport my case was closed without a resolution and now my emails to your support team are being ignored. I have been trying to get an issue resolved for almost 10 MONTHS now :( very unhappy as I'm sure you can understand
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Melanie Harrison
(@faustinogirl) reported
@FitbitSupport I’m on my third Fitbit. Last year you replaced free of charge due to strap breaking off where attached to watch face, it’s happened again , I can’t claim as no receipt. It was free replacement. I’m disgusted that this product is such poor quality. Advise
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Sheila
(@sheeezy) reported
@FitbitSupport hi my Fitbit broke off my arm today 😫 not even 2 years old. Help!
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MegOmyeggo
(@earlyaprilfool) reported
@fitbit Put some of that strength fixing your premium subscription app. #FitbitCharge5 still doesn't work for #NightShift workers. As a brand new customer, I have had bad experiences with this company from the start. Save your money for another tracker.
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Ashley Steen
(@aey1004) reported
@FitbitSupport I had to find and resolve the issue myself. My Bitmoji set up still isn't working.. but anyways I was trying to find a way to uninstall the weather app when I found settings there and had to change it. Why would you have 2 different areas to control the weather unit?
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Courtney Canfield
(@CourtCanfield) reported
@karinchu @fitbit @FitbitSupport yeah, i agree. and the last thing i’m going to do is “troubleshoot” with them because it’s not an issue with how the app functions, it’s the CONTENT of the app and there’s nothing i can do about that.
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Varun Nayyar
(@varunbangalore) reported
Bought a Charge 5 from @fitbit a few days ago as its battery life was best in my research. It now lasts me around 1 day. When i contacted @FitbitSupport they mentioned its a known problem and wait for firmware update. 1/n @Google
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johnTK
(@jloh5555) reported
@FitbitSupport Hi i cant get fitbit app to accept my 2 debit cards to add to my wallet , i.e pay with my versa2. card is Revolut, which has to be allowed?? keeps saying oops error, try later?
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Varun Nayyar
(@varunbangalore) reported
Battery life is supposed to be 7 days and its 1 day for me. I want refund IMMEDIATELY. I am not going to my retailer who sold this to me as they said its not their problem. Its @fitbit problem. @FitbitSupport case id 44016007 @Google 2/n
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Varun Nayyar
(@varunbangalore) reported
Message from @FitbitSupport Thanks for the info. In regards to your inquiry about the refund, note that we can issue a refund when the product has been purchased from our online store and it's within the 45 days of purchase. To know more about Fitbit’s return and warranty policy
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miss poppy
(@misspoppy99) reported
@fitbit Versa @ showing Red X Data not cleared Sync and try again. Please help.
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Kenneth Campbell
(@kceeeeeee) reported
@jimpothier @FitbitSupport Very poor quality products. I have versa 3 and the floor count hasn't worked for around 10 months now. Only had the device for a year :( another family's members Fitbit doesn't sync at all anymore!
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themainapp
(@themainapp) reported
@fitbit @Google Fitbit devices have good potential but the software really pulls down the usability of these devices. Was really hoping after Google bought fitbit that the software would improve. Unfortunately not.
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Sunayana Arora
(@jkgrowling21) reported
@fitbit Very bad watch. Didn't last 6 months. I've had no heartbeat and calorie count. How can something so expensive not last a year?