Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	12 days ago
Hamburg	Device Failure	13 days ago
Seattle	Online Features	16 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sanjay D (@sanjayk0303) reported 1 minute ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Jennifer McFarland (@JenniferMcFar16) reported 9 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Stephen Rudman (@RudmanEsq) reported 15 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  POPs line (@Queen_PaulineD) reported 18 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  A.K.D. (@avasi01) reported 18 minutes ago

  @GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport

• 
  Amanda Blount (@amandablount2) reported 21 minutes ago

  @Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.

• 
  A.K.D. (@avasi01) reported 22 minutes ago

  Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

• 
  michelle ormsby (@michelleormsby) reported 22 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 23 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Beccybecster (@beccybecster) reported 24 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  George Girgis ™ (@George_Girgis23) reported 26 minutes ago

  @FitbitSupport When will the outage be resolved?

• 
  C-Dubya (@caw727) reported 27 minutes ago

  My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

• 
  See The Cinders Dance (@mckeg_r) reported 30 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  Potkin Azarmehr (@potkazar) reported 32 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Ramit Sheth (@ramitsheth) reported 34 minutes ago

  Fitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit

• 
  America First Won Big! (@TooBigToRig101) reported 34 minutes ago

  Apparently the Fitbit watch I just bought is a piece of trash I connected my B0 app and apparently Google takes the information hides it from me and will not let me see it in the consolidated space I thought I purchased Which Apple watch is recommend! @FitbitSupport

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 35 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Dhaval Ved (@veddhaval) reported 36 minutes ago

  @FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.

• 
  Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 36 minutes ago

  @All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport

• 
  Tim Hackett, Elder (@timmassage) reported 37 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  John Cyrano's New Account (@John_Cyrano) reported 37 minutes ago

  @FitbitSupport the Google Health app is ugly and terrible. Is there any way to get the Fitbit app back?

• 
  Beccybecster (@beccybecster) reported 43 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Greg (@Kygregb) reported 47 minutes ago

  @FitbitSupport Replacement service is the worst! Defective Fitbit was received by you on 4/23/26. The replacement is just now shipping out (after I had to contact their stupid chat to inquire about it) Hire real people to take care of this!

• 
  maz (@kittensmaz) reported 47 minutes ago

  @FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help

• 
  Cindy Marshall (@cmarshall1016) reported 52 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 53 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Crystal (@CryssyJ824) reported 54 minutes ago

  @mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 54 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Canada's TV Girl (@CanadasTVGirl) reported 55 minutes ago

  @FitbitSupport something going on this morning? I'm getting a server error and no data 😕

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 59 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad