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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (30%)
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App Crashing (26%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida |
App Crashing | |
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Pelletier
(@UNH0316) reported
@FitbitSupport My fitbit screen is blank or so dim I cannot see the information. Please help?
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Sou at HotWhopper
(@Sou_HotWhopper) reported
@FitbitSupport Only recently, every so often the versa vibrates and I briefly see something brown on the screen - or I don't. There's nothing in the notifications. Is this a malfunction or by design? If the latter, would you fix it so I can see it (with time to put on glasses)?
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Jacky
(@Jacky46769826) reported
@FitbitSupport please can you help. I have the versa 2 since December it has never allowed my telephone calls or messages to come through. Rebooted it.. Recieved everything g for one day and now nothing. E en it my phone is nearby. It also won't store my WiFi to sync
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Lesley.
(@lesannxo) reported
@FitbitSupport I am not receiving invites to Fitbit bingo challenges, I do not have premium but I had in the past, could this be the issue?
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Craig Rapson
(@craigrrapson) reported
@FitbitSupport - Fitbit OS 4.2.1 Firmware Update (72.1.9) what is happening to fix the serious issues this update has caused we are hearing nothing! Your forums are swamped about incorrect heart rate monitoring, active minutes gone bonkers. You are losing customers!
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Pascal Hartig
(@passy) reported
@fitbit Since your 4.2.1 upgrade, the heart rate tracking on my Versa 2 is all over the place. I rely on this device a ton to stay active during lockdown. Are you working on a fix?
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Casey O'Connor
(@CaseyOBlottie) reported
Bought a @fitbit Versa2 in October. Have now developed a mystery allergy and can’t wear my wristband. Yeah, the hives suck. But having spent so much money on something I can’t use now is the worst.
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dragon_mama2016
(@DMama2016) reported
from
Swindon, England
@FitbitUK @FitbitSupport So let down sent u back the watch as asked now getting more emails asking for info I don't have as sent the box to you with everything you asked for!!!! #badproductservice #letdown #fitbitversa
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Sue Klesel
(@sueklesel) reported
@FitbitSupport OMG, brought a new Fitbit Chanrge 4 beginning of December and #broken already @FitbitSupport sent you direct messages. Getting really fed up with @fitbit products. This one lasted 6 weeks #gutted #disappointed
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Harleigh Doherty
(@razorrawr) reported
@FitbitSupport I'm having another battery issue with my Fitbit. The battery is going from 100% to around 60% in 1 day. I've sent a DM. #help
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Ken Adlam
(@ken_adlam) reported
@fitbit My Charge 4 fitbit (purchased july, 2020) is not working. the side button no longer functions and the unit will not charge. how do I get a replacement?
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Astrius Catyote
(@AstriusCatyote) reported
Hey @FitbitSupport - y'all haven't checked in on me since Thursday and my issue still isn't fixed. I've got Premium and I'm not getting what I'm paying for. An update at least wild be nice.
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Lauren Webb
(@lauren_webb1) reported
@FitbitSupport I bought my Fitbit back in September and the battery life is dying already. 24 hours and the battery dies. Please help.
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Ursula Mills
(@UrsulaFoxMills) reported
@FitbitSupport my Fitbit has stopped working, and looks like my Fitbit had been hacked. Your team replied that my Fitbit was replaced in May 2020. I’ve never had it replaced. If you can’t keep user data secure, then that’s not my problem. The warranty still stands.
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Sarah
(@samckendry915) reported
@FitbitSupport, I am having trouble when I select ‘Exercise, Run or Bike’. Normally it says to open the App and it records the activity. It will also sync to Strava but is not happening.
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Melinda Jeanville
(@femme_mel) reported
@FitbitSupport My fitbit versa 2 has suddenly stopped tracking my exercise 😒 It records calories and hr but not the exercises....help please #CustomerService
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Jay
(@jay_vyas1) reported
@FitbitSupport Hi, my versa watch is not working..it's been not even year long..I mailed to the customer care too. Kindly do the needfull
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Carlos Stewart
(@Cstewa7) reported
@FitbitSupport I have the Ionic and it is caught in a boot loop. I tried to hard reset from watch with no luck. My app is. It able to connect to the watch at all. From reading the past ionic board comments on same issue it’s likely that my watch is toast. What can be done?
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Kimberley Davis
(@BlueAinsworth) reported
@FitbitSupport my Versa is no longer syncing! Its not being recognised as a device and the time is constantly wrong! It gets slower and slower throughout the day! I used to be able to fix this by syncing! But I can no longer sync! Dreadful if its an attempt to buy new product!!!
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Jennifer Sojourner
(@JenSojourner) reported
@FitbitSupport A lot of us can’t work on recording our fitness goals because your customer service is now terrible. December 15, I started a claim for a brand new Fitbit that fell apart after 90 days. I gave up waiting for the “warehouse” to figure it out. Hello Garmin!
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SMc
(@smac289) reported
@fitbit @onepeloton my peloton rides have stopped syncing into Fitbit automatically every ride.. I disconnected and reconnected the two accounts. Is this a known issue?
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Milan
(@Milgee_Man) reported
@FitbitSupport Hi, I have a fitbit one and it will no longer turn on. It is fully charged and have tried all the troubleshooting steps but still no luck. Can you help please?
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Traci Filut
(@Onelilt) reported
@FitbitSupport I am so frustrated with your customer service. I received a faulty product for Christmas. I had to fight over and over to get a replacement. Then I sent mine back on January 8 and have never received a replacement. No help from customer service after many attempts.
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Axita Vincent
(@AxitaVincent) reported
from
Toronto, Ontario
@FitbitSupport Hi, My fitbit screen suddenly has black lines on the top of the screen. Can you please help me troubleshoot it? Thank you, Akshita
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Javier Aldrete
(@jaldrete74) reported
@FitbitSupport I have the Premium one year trial on but I don’t have the premium features like advanced sleep analysis enabled in my app. Please help.
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Amy Hillier
(@amy_hillier) reported
@FitbitSupport hello - how can I dispose of my old Fitbit? Is it possible to recycle broken Fitbits?
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Robyn Januszewski
(@wolftraveller) reported
@FitbitSupport my new Charge 4 won't track exercise. I've gone through all of the suggestions made to another person with the same problem. It tracks everything else but does not detect exercise. Everything is up to date. What are my next steps to resolve this?
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Koala B
(@easygoinuk) reported
@FitbitSupport Thanks for the reply! I managed to fixed the issue by restarting my Fitbit sense🙌
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Chris Kirwin
(@Kirwinator) reported
@FitbitSupport latest update has made the heart rate monitoring completely inaccurate, which was previously within 5% (measured manually and against other devices when walking, high level activity and resting). I’ve done a factory reset to check but it did not help.
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Steven Dempster
(@srdempster) reported
@FitbitSupport please fix your clock face store still showing a spinning circle on Win 10 and Android