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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Errors (22%)
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Online Features (21%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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t Mills MSci
(@tMillsSciTeach) reported
@FitbitSupport Can you fix it?
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Wayne Bristow
(@therealwannieb) reported
@FitbitSupport Utter crap support, went on your webchat and they gave me wrong advice and then just ended the chat. I know my device is an old one but it shouldn't just go wrong with no reason. Might have to rethink what product I buy next as you don't seem to want to help!
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Jillster
(@herroj) reported
@RueFox13 @barnabas777 @fitbit Throw it in the trash and forget about it. You don’t need stupid *** devices like that. Be smart. Eat smart. Everything in moderation. Take the steps.
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Stacey
(@lemonaxe2) reported
@FitbitSupport Hi I have been trying to sync my Fitbit up to the app after it stopped syncing but it keeps just saying connecting then comes up with an error. I have deleted the app and reinstalled it, turned off my Versa 2 and charged
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matthanon
(@matthanon) reported
Hi @FitbitSupport , I cannot log in as new user on app/website. Multiple app uninstalls/reboots/cache clears,... later, nothing helps. Password recovery not working either. TIA for the help. DM?
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Derek Simpson
(@DerekJSimpson) reported
@fitbit I have complained within this year how poor the battery has been. Now it won't last more than 12 hours I've only had it approx 14 months
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Shtopdelights
(@shtopdelights) reported
Hi @FitbitSupport, my Fitbit won't sync to my pixel 6 Pro since I downloaded android 13. Is there any update or fix for this issue yet?
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Diana 🇨🇦
(@MsDee73) reported
@adpunton @fitbit @FitbitSupport It's totally related to the firmware update.😡 I had zero issues prior to that. Very frustrating, indeed! I will be researching other trackers, as I know my new one will not last. Too bad, because their products and customer service used to be exceptional.
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Shaun Tibballs
(@tibblet79) reported
@fitbit Also can you fix the app so that kids can have PIN or something to access their own profile so they can be independent in syncing their devices and not require me and my password every time they want to change between kids views.
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Ricardo de Azambuja
(@ricarbotics) reported
@FitbitSupport This watch is rubbish, that's the problem. I've been complaining about many random stuff for a long time now. @fibit by @google did something to the software in the last 6 months that destroyed my investment... rubbish.
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Teresa Napier
(@Ariesmum10) reported
@FitbitSupport After the last update my Fitbit charge 5 freezes with the logo on the screen. Tried the 3 button press, changing the clock face, and multiple times letting the battery run down and recharging. After recharge it works for one day and then the logo all over again. Help please
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P. Warren Brown
(@pwarrenbrown) reported
@fitbit I'd like to request a way to tap a metric and save it as feeling bad with symptoms I have noticed that i get nausea when my pulse spikes and would like to log the event by tapping the pulse number on my device and saving it with notes to help me to discuss with the Dr.
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Debt Peon @humintelpro@cityofchicago.live
(@humintelpro) reported
@fitbit "My apology but we have a process to follow. What I can suggest is to keep your device and app updated so you can receive the quickest resolution." is a pretty terrible way to replace a malfunctioning watch.
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Becky Eldridge
(@RebeccaEldridg3) reported
@FitbitSupport @fitbit @FitbitUK how do I talk to a member of your team? My Fitbit isn’t working and your website won’t help me get any support! #notfair
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The__Farmster
(@The__Farmster) reported
Hey. @FitbitSupport - my app is set to a KM goal of 8.2km, but my watch and all the displays are set to 13km? How can I fix this? Thanks
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Srinivasan
(@callmesrinivas) reported
@FitbitSupport - I am in need of some serious support , I’m trying to reach out to your customer service thru chat & call but couldn’t make it.. could you help pls?
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LifeofPlotTwists
(@Life_PlotTwists) reported
@FitbitSupport I don't have skin allergies, I never wear it when showering, arm was dry. I have worn your devices for years. What exactly would contacting you for being burnt by your device help?
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Fnu Akshay
(@FnuAkshay) reported
@FitbitSupport Very frustrating customer support . My watch is not working from past three months.Raised replacement request in Nov and haven’t received watch yet. Now Fitbit is saying they need old watch first which was not communicated at all.This is how you harass ur customer.
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Melisa Hunt
(@melisamhunt) reported
@FitbitSupport your lovely support team sent me a replacement watch which @parcelforce received on 29.12 and they have failed to deliver it to me even though they have sent it out for delivery every. Is there anything you can do to help? They have been so unhelpful. Thanks
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Brody
(@sucker_punch) reported
@FitbitSupport I'm not receiving any kind of error code, I just don't have the option to share anymore 🤔 I'll DM in a moment. Tia
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fiona houghton
(@fionahoughton) reported
@fitbit I’m struggling to activate my 1 year free subscription to premium. Chat and calls aren’t working. Please help
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ミシンさん
(@tK0322) reported
@fitbit @Forbes Hey Account page is always loading. fix please. I want to register credit card. ```Failed to load resource: the server responded with a status of 404 () clientlib-all.min.904b9fe360e4b48694fc5449da8968d2.js:2019 TypeError: Cannot read properties of undefined (reading 'substr')
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darren
(@darren78746423) reported
@FitbitSupport I’ve currently got a versa 2 and I love it, get me motivated to get moving! However, I currently drive for a living and I’ve noticed say I’ve done 1000 steps in the morning get in a vehicle drive for an hour or so then it will read 1700 or so. How to fix?
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Debt Peon @humintelpro@cityofchicago.live
(@humintelpro) reported
Hey @fitbit I contacted customer support a few months ago about my Sense not working correctly and was basically told to wait for you to get back to me. Can you just send me a new watch? This one doesn't work and it doesn't seem like you're going to fix it.
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SUBRAMANIYAN S
(@SUBRAMANIYANS2) reported
Hi @FitbitSupport . I bought a charge 5 tracker watch around 23rd November 2022 through Amazon. The watch stopped working for the past two days and even after charging charge lasts only 2 hours. I have disabled the GPS and other features but still the battery is low. Please help.
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Susan Geller
(@SusanGeller7) reported
@FitbitSupport I am agailin having this issue . My watch thinks I've been swimming laps for 3 hrs now and I can't use it for anything else. This seems like a defect, it should NOT hard
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bye bye birdie app
(@DadJokeEnabler) reported
Why are your products so bad @fitbit?
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#prochoiceAF // On Post: @saysshetoday
(@SaysSheToday) reported
@FitbitSupport would love to be able to jot a brief note about my nightly sleep log, for example: "bad storms" because there wasn't much sleep in NorCal last night. Another could be "writing" or family issue. Brief notes would add context to the sleep data.
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Atomic Julie
(@AtomicJulie) reported
@FitbitSupport Nope, when my stupid fitbit "synched", it was still a half hour off, and thought it was November - then dropped back another hour two weeks ago when it thought daylight saving came. Can't I fix it manually?
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KJF
(@Kirsten143) reported
@FitbitSupport @FitbitUK 3 is months on and I am still waiting for my Ionic issue and account hack to be resolved. Want to send me another generic response/email?