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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Walton
(@Jim_Walton221) reported
@FitbitSupport Hi Fitbit, My Charge 5 is not syncing with the app on my phone today. And main stats icon shows calories and I can’t change back to steps. I tried everything on your website and the manual. Issue on your end?
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Fran London
(@franlondon) reported
@FitbitSupport Is your system having trouble synching today, or is it me?
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lisa harris 🇮🇪
(@lisaduffyharris) reported
@FitbitSupport is there an issue with the app at the moment? My app has removed my steps and sleep sections and won’t let me add them back
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Ssewell71
(@ssewell71) reported
@FitbitSupport The app is down now it keeps saying in its down . I can't even log into my app.
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Stefanie Roy
(@Stefani69722442) reported
@AJ_tappp @FitbitSupport @Caroline_Arbour It's insane!! They're asking people to DM details and doing nothing to solve the issue.
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Atlas Hands
(@atlas___hands) reported
@phoenix_ledger @fitbit Same issue here this morning. Super annoying. Nothing fixes it.
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Moby: Football-Connoisseur ⚽️
(@Moby_Spurs) reported
@Crimson_wh0re @Caroline_Arbour @FitbitSupport Yeah, there’s clearly a problem at their end. The app is totally corrupted now. No Steps, and no Sleep on the homepage. As Caroline said, can’t add them back in. Need a proper response from Fitbit, not boilerplate troubleshoot.
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CS 🇺🇲🇺🇦
(@phoenix_ledger) reported
@FitbitSupport @EmEnSea Charge 5 not synching, many issues with the app, restarted phone and watch. Re-installed app, played with bluetooth settings. All didn't work. The issue is on Fitbit's end. Downdetector has thousands of reports.
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David
(@nobullmitt) reported
@FitbitSupport can you comment on the outage - multiple users reporting on downdetector
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lewi
(@LewisWrightVFX) reported
@LeanneAbbey1 @KSchnickelfritz @FitbitSupport Yep down but it will all still track in the device back to pen and paper recording for now
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Nicole
(@Nicole11327446) reported
Fitbit chat support says the app is under maintenance and will be back running in a few hours. Not sure why @FitbitSupport is still suggesting these are user based issues instead of saying they’re under maintenance
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ePeg
(@Just_me_Peg) reported
@FitbitSupport Just looked at my Fitbit app & it says you have a network error. My app is not functioning & doesn’t show my Premium features
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Danny🎗
(@Crimson_wh0re) reported
@Caroline_Arbour @FitbitSupport I think Fitbit is having some technical problems on their end. I'm seeing dozens with the same exact problem and Fitbit keeps just suggesting troubleshooting.
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BlackLanternRecds
(@BlackLanternR) reported
Also seems like it's all services. The Developer Platform is down as well. Someone somewhere is having a crappy day. #Fitbit #fitbitdown @FitbitSupport @fitbit @FitbitUK
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CS 🇺🇲🇺🇦
(@phoenix_ledger) reported
@fitbit Charge 5 not synching, many issues with the app, restarted phone and watch. Re-installed app, played with bluetooth settings. All didn't work. The issue is on Fitbit's end.
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Suzanne 🇬🇧🇪🇺💙🇺🇦
(@knittynora62) reported
@JordanOSullivan @FitbitSupport Oh come on #FitbitSupport Just tell the truth - there’s an issue and the tech guys are working on it. All this ‘try these steps’ nonsense is so old hat!
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Chrissy
(@chrissyhurst72) reported
@SammieClare28 @FitbitSupport Same problem with mine
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Glenn B
(@glenn_1966) reported
@SammieClare28 @FitbitSupport Having the same exact issue this morning, I also see many others are also experiencing the same problem
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skinny pete
(@skinny_pete_) reported
@FitbitSupport my charge 2 won’t sync with my Fitbit iPhone app!! Help!!
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Liselle Sandy (Edwards)
(@LiselleEdwards) reported
@AliAquarius @FitbitSupport My fitbit isn't syncing to phone app. Did log out and try logging back in but getting the 'down for maintenance' message. Fitbit itself is fine
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Michael S. Kallos P.Eng. he/him 🇨🇦
(@kallosm) reported
@fitbit @FitbitSupport App and login not working - app says website down - ETA on fix?
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lake
(@sadisticange1) reported
@FitbitSupport please fix the sync issue i need to get my steps in and if they don’t count im gonna cry 🥲🥲🥲
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Tuftufbana
(@Witajacyozieble) reported
Fitbit doesn't work Fitbit com down message @FitbitSupport
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(((Randi)))
(@RandiACaras) reported
@FitbitSupport, add me to the list of people whose devices aren't syncing. I have checked Bluetooth connection, turned both phone & device off & on, reinstalled app and now can't sign in to app or website.
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Ann-Marie Reynolds
(@Funkychick39) reported
@FitbitSupport with all the advise you are giving, any of us can find on google, like resetting apps, force closing the app etc and none of it is working. Are we to assume this outage is bigger than just resetting our watches? This is happening far to often now with @FitbitUK
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Ali Joy ⚓
(@AJ_tappp) reported
@FitbitSupport @Caroline_Arbour Don’t understand why they won’t acknowledge this as an outage yet
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D.M. Coe
(@yo_rocky) reported
The @fitbit app is broken.
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Stewart McGill
(@shut_up_stewart) reported
@Larnko @FitbitSupport @KristinaAggas I have just tried to speak to them through LiveChat about the same issue and I was told to get in touch at another point - no timeline for reaching out. Appalling.
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Sallyann Marshall
(@easternmoon) reported
@FitbitSupport Hi! My Fitbit has suddenly started showing calories instead of Steps, how can I change it, I can’t even find steps? 😭please help.
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Atlas Hands
(@atlas___hands) reported
@FitbitSupport @Floyd_Tori Same issue here. Have reset Charge 5, restarted phone, force stopped app, turned bluetooth on and off. It's you guys, @fitbit!