Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (53%)
• App Crashing (18%)
• Device Failure (12%)
• Online Features (6%)
• Sign in (6%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	1 month ago
Dillenburg	Errors	1 month ago
Paris	Website Down	2 months ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharing King (@barn_burn) reported 22 seconds ago

  @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

• 
  Constable Jones (@Dave25480117468) reported 1 minute ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  aztecab (@aztecabhuijing) reported 2 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Pete Richardson (@PeteRichardson7) reported 2 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  noah🔸🌱 (@ShynyMagikarp) reported 3 minutes ago

  wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 4 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  S. AI (@saisthelimitt) reported 5 minutes ago

  @googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport

• 
  ও ღ (@Zoe24354074) reported 6 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 6 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  Debi Dowd (@LoudDebiDowd) reported 7 minutes ago

  @FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 8 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  POPs line (@Queen_PaulineD) reported 10 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Alli (@AlliHeathe) reported 13 minutes ago

  @AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 16 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Barry Weis (@bdweis) reported 18 minutes ago

  Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

• 
  Rich Balgowan (@RichBalgowan) reported 30 minutes ago

  @fitbit please fix your app !!

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 31 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Potkin Azarmehr (@potkazar) reported 36 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 36 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  mege (@mege69) reported 41 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  AmberPaw (@AmberPaw) reported 42 minutes ago

  @FitbitSupport is there a problem? I cannot sync with my Samsung droid phone

• 
  Mudit Saxena (@MuditSaxen56971) reported 47 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  maz (@kittensmaz) reported 50 minutes ago

  @FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help

• 
  Jennifer McFarland (@JenniferMcFar16) reported 50 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 53 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Ruthy Corbett (@Ruthycorbett) reported 55 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  FINN JOAN (@Joan_techz) reported 57 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 58 minutes ago

  @FitbitSupport Is there any help out there?

• 
  themainapp (@themainapp) reported 58 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  MH (@Ms01251977) reported 58 minutes ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?