Fitbit down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (28%)
• Device Failure (24%)
• Online Features (16%)
• Website Down (12%)
• Errors (12%)
• Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Noida	App Crashing	3 days ago
St. Louis	Device Failure	8 days ago
Grenoble	Device Failure	10 days ago
Paris	App Crashing	12 days ago
Köln	Online Features	13 days ago
Rotterdam	Errors	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luis (@Luis_Nord) reported 1 minute ago

  @ihalliwell @fitbit Same problem - reference codes don't work - Unserious company, should be avoided #NeverAgainFitbit

• 
  hannah louise (@hannah_tuthill) reported 4 minutes ago

  @TrixDnB @clareqhill @fitbit I'm having the same problem been like it for 48hrs even tried getting a new reference number still the same problem

• 
  Frances Morris (@Frances56135962) reported 5 minutes ago

  @fitbit hi been trying to register for a refund for my ionic.your website will not accept my registration code. Been holding on your phone lines for over an hour to try and get support.can you help please?

• 
  Jozz (@jozzerlene) reported 6 minutes ago

  @Andrewmciver @FitbitSupport Same here, it’s such a poor service!

• 
  chanandaler bong (@PakPCBnotaCLUE) reported 8 minutes ago

  @FitbitSupport ionic recall issue please can someone contact me as I’m having issues submitting claim

• 
  mark (@mark92031655) reported 8 minutes ago

  @gra5105 @FitbitSupport Having the same issue here & can’t contact them by phone or live chat

• 
  karen (@kj_x13) reported 11 minutes ago

  @FitbitSupport Thanks but the issue isn't resolved

• 
  Andrew Hibbert (@HibbertAndrew) reported 11 minutes ago

  @FitbitSupport My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch nothing works, can you help

• 
  Neil Gibson (@neil_gibson1975) reported 14 minutes ago

  @FitbitSupport cant get through on phone. Live chat cant help and my reference code for ionic recall is not recognised and fitbit support hasn’t answered messages. Someone please help me

• 
  Janpy (@Janpy76187166) reported 16 minutes ago

  @fitbit 40 hours on and I still get the message “Reference Code not found” I have contacted support via chat who just say try again later, and DM’d but I have had no response to that. Please issue an official statement and guidance about this process.

• 
  Janice Reynolds (@Jellybean10000) reported 20 minutes ago

  @FitbitSupport Hello. Still experiencing this problem. Are you any closer to a resolution?

• 
  Lisa Sutcliffe (@mischieflisa71) reported 21 minutes ago

  @shane_phoenix2 @fitbit Got my discount all ordered within 24 hours of registering - just waiting for the email saying dispatched. My issue is not sure how getting refund as no details taken for payment unless a cheque?

• 
  Janice Reynolds (@Jellybean10000) reported 22 minutes ago

  @FitbitSupport Hello. I'm still experiencing this problem. Are you any closer to a resolution?

• 
  Zoe Jane Dowd (@ZoeJane77) reported 25 minutes ago

  @Moosical @fitbit Just had email in my junk folder came at 3.40 am this morning, thanks for your help x

• 
  Mark Sinnett (@MarkSinnett177) reported 33 minutes ago

  @fitbit If you could kindly answer my dm, your refund system is not working as intended. The refence code supplied is not recognised. Thank you.

• 
  Msb Bhatt (@MsbBhatt) reported 34 minutes ago

  @FitbitSupport Dear, I have purchased fitbit charge4 from Amazon India in November 2020, yesterday the support meant for stap fixing on the body of fitbit device was broken. I am residing in jaipur Rajasthan, please guide how can I repair that device.

• 
  Deurnes (@Deurnes) reported 34 minutes ago

  Hi @fitbitsupport , I’m trying to complete the recall of my Ionic device but the reference code doesnt seem to work. Can you help?

• 
  Jozz (@jozzerlene) reported 34 minutes ago

  @FitbitSupport Trying for over a week to get a replacement for a replacement that also broke! Perhaps your products are just not fit for purpose? Shockingly bad customer service. #badservice #bbcwatchdog #CustomerService

• 
  Msb Bhatt (@MsbBhatt) reported 35 minutes ago

  @FitbitSupport I have purchased fitbit charge 4 from Amazon India in November 2020, just yesterday the *** for step from the body broken, presently I am in Jaipur Rajasthan India, how the fitbit charge 4 be repaired please guide

• 
  Freya (@Royaleimp) reported 37 minutes ago

  @FitbitSupport in Ireland, no one answering telephone call support line. No one answering your live chat. Very poor customer service. Trying to find form to return in warranty Fitbit. Web site literally linking me around in circles

• 
  Camilla Greene (@HelloCams) reported 38 minutes ago

  @FitbitSupport can you help? My Fitbit and Strava simply won’t sync. Strava says it’s linked to fitbit, fitbit says it’s linked to Strava. I’ve de-linked and re-linked and checked sync activities. Nothing.

• 
  Clare Owen (@clareqhill) reported 39 minutes ago

  @TrixDnB @fitbit I've tried every way I can think of. Copied & pasted it in, checked for spaces at the start & end, typed it in,😣...Same error every time. Like you say, there is A LOT of people they need to refund.

• 
  Hannah (@MissHGarbutt) reported 39 minutes ago

  @JadeHelena_ Same issue for me too. @FitbitSupport @FitbitUK

• 
  mark (@mark92031655) reported 48 minutes ago

  @poolnudel_koch @clareqhill @fitbit Did you sort this? Having the same issue

• 
  Ted Mellor (@tedmellor) reported 48 minutes ago

  @FitbitSupport introducing the New Ionic recall programme. Issue a notice then don’t allow you to process it. Chat not responding. Marvellous service

• 
  Clare Owen (@clareqhill) reported 49 minutes ago

  @fitbit Still unable to enter my reference code three days after receiving it. No reply to my DM from Friday. No response to my live chat on your website. Is anyone actually receiving the Iconic refunds? It seems lots are having the same issue ?

• 
  Caitríona Redmond (@wholesomeIE) reported 49 minutes ago

  @FitbitSupport I have an ionic reference number that works but can’t power up my device to sync and proceed to the next stage. Contacted chat 3rd March who were to respond in 48 hours but nothing received. How can I progress this further? Chat not working this morning.

• 
  Poolnudel Samurai (@poolnudel_koch) reported 51 minutes ago

  @clareqhill @fitbit Same problem here. Code is not working. Tried a new registration but second code is not working, too.

• 
  Andrew McIver (@Andrewmciver) reported 58 minutes ago

  @jozzerlene @FitbitSupport Still not working for me. Not sure they can cope with the demand.

• 
  Luis (@Luis_Nord) reported 59 minutes ago

  @shukribasiron @annerchist @fitbit Same problem - reference codes don't work - Unserious company, should be avoided #NeverAgainFitbit