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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (24%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Slater
(@Lslater143) reported
@FitbitSupport @VanBommel68 @FitbitSupport , when will we get an answer to the music problem???
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Pine Raven
(@pineraven) reported
I'm going to cry I'm so angry. Spent over $100 on a @fitbit. It stopped working properly the same day. Waited two weeks to get a replacement. Didn't work. Narrowed it down to the charger not working. Finally got the new charger. THEY SENT ME THE WRONG CHARGER.
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jessica ellis
(@jessicaellis89) reported
@FitbitSupport absolutely disgusted with a ‘template’ email I have received regarding BURNS that my versa 2 has caused in my wrist. No questions of how bad etc or even a request of a photo! Does @FitbitUK care about this at all? All you want is a simple return?
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Andrea Lipstein
(@aglipstein) reported
@FitbitSupport @psubuzzy same for me is there a fix?
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Dawn C
(@DawnCurrie1) reported
@FitbitSupport @PRawcliffe Hi it has nothing to do with my phone the Sense and versa 3 does not Allow you to play music offline. My versa 2 does .
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Galit sharpe
(@Galits100) reported
@FitbitSupport please help! I got a charge 3 in June and it now won’t hold its charge. Please can you arrange a replacement ASAP
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Brian Mc Guinness 🎬🎥✒️🎶
(@waxiebanjo) reported
@fitbitireland I have been a Fitbit customer for over 5 years. I upgraded my Charge to a Versa in December and there's been a problem syncing. I have contacted @FitbitSupport via Twitter, online chat and email. The same 'fixes' are suggested and acted upon without success. Also..
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Jessie
(@DontBeUncool) reported
@fitbit Got a notification about the new smart water bottle this weekend, tried to purchase and it won't add to cart. Tried again today and same problem. Is it not for sale yet?
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Shelley Clagg
(@shelley_clagg) reported
@FitbitSupport I've been having battery problems. The duration of the charge has reduced needing a daily charging. It does not last 24 hours. I charge my Fitbit versa 2 last night putting it back on around 11 pm. It is now 1230 PM and my versa 2 is down to 30%. I've removed ap
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Cindy
(@Cindy61577037) reported
@fitbit my fitbit is not sending mr notifications. Just bought the sense so not cheap. Checked all my notification setting on app and phone and all are as hey dhoikd be. Tried logging out refreshing and still not working
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Tarr Troll
(@Tarr_Da_Troll) reported
deep sigh* @FitbitSupport is the most confusing thing and it is frustrating trying to get support and resolution for issues with. They send emails saying they are glad you resolved your issue but you haven't resolved it.
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staceycjones
(@stacey1507) reported
@FitbitSupport my heart rate seems to be not working proper during workouts it goes high then drops really low this has been happening for a while now ?
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Julie Kay
(@JulieKay919) reported
@FitbitSupport I’m having an issue with my Versa 2 not acknowledging my workouts & saying i am below zones when I’m not. Any known fix to this?
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Louise Allen-Jones
(@LouAllenJones) reported
@fitbit Hiding behind DMs is setting a pretty low bar. When is someone going to help me out - this has been going on for 3 WEEKS?!?
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Kris Ball 🦉
(@krisball76) reported
@FitbitSupport I hope you can help me, I have to reboot my ionic everytime I want to sync it with the app. Please help #ionic #Fitbitionic #Fitbit
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Lauren Howlett
(@Lauren120491) reported
@FitbitSupport why is your app SO **** on android and GPS is a complete failure....doesn't track properly at all, seriously thinking about changing to Samsung or Garmin.
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Galit sharpe
(@Galits100) reported
@FitbitSupport please help, my Fitbit charge 3 won’t hold its charge!! Only had it since June, please replace asap
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Arjan van Bommel
(@VanBommel68) reported
@FitbitSupport That’s exactly the problem. I paid €100 more for a new watch after my Fitbit Ionic died and now I have to pay even extra for music services that we’ve never heard of? Why take away a feature that is obvious in a sports watch?
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⚡️ l i v ⚡️
(@piiperhalliwell) reported
@FitbitSupport I have been sent that link 3+ times now, and it’s not working. Nothing you have sent has worked. I paid good money for my Fitbit and it doesn’t do what it’s suppose to.
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Sam Abnett
(@Sammbambi) reported
@FitbitSupport hi, my blaze has been playing up recently, not syncing with the app and I have to reset quite a lot. Today it has stopped registering my steps altogether , zero steps... can you help please? 😌
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N0X
(@N0XC2J) reported
@androidcentral @fitbit Personally I’m not sure this will fix anything for Googles wear OS.
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Swamp King Arr
(@ArrTroll) reported
@Tarr_Da_Troll @fitbit I told you to stop buying those over priced pieces of ****. This is your 4th unit that has had an issue under a year of use
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nicole
(@nicolebutler89) reported
@FitbitUK @FitbitSupport utterly disappointed by your customer service always been a massive fan of your product but they have let you down after being told someone has got into my account they aren’t interested in resolving this quickly
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Louise Allen-Jones
(@LouAllenJones) reported
@fitbit I am SO, SO, SO sick of being fobbed off by FitBit DMs. All I'm trying to do is buy a new clasp for my Flex2 - you would think I was trying to take down the company. Please, PLEASE, please help me before I give up on you and buy an Apple Watch!
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Total waste of snakes
(@videoalex) reported
@fitbit you guys-I'm browsing your website, and it does a TERRIBLE job of of explaining what the differences are between your products. I need much more information then your site is willing to give. please consider a better design.
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Mark Goodge 🎶
(@MarkGoodge) reported
Dear @Google, now that you own @fitbit, please can you fix that annoying bug on the Fitbit website whereby the "Keep me logged in" option does not, in fact, keep me logged in. Thanks.
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uhhhh
(@minamums) reported
@fitbit has the worst period tracker I've ever seen
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whits
(@AlexWhits) reported
So annoyed by the amount of creepy men on @fitbit communities🙃 I’ve had to block three in the last 24 hours alone. Trying to lose weight not gain “friends”, **** off 🙄
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Kavita Bhatt
(@KavitaB89676431) reported
@FitbitSupport my fitbit watch is not working it's battery so what should I do?
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SineadF
(@SineadF5) reported
@FitbitSupport I purchased a Versa 3 on Sat & have had problems with it syncing to the app on my phone all day today. I have unpaired the versa 3 from my Bluetooth but now cannot set up the devise on the app. The next step is to contact customer support. Please can you help?