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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Website Down (14%)
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Device Failure (14%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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bri_v3r | non-fungibly cheesed
(@caff3ine_fiend) reported
Also my @fitbit Charge 4 (purchased Dec 2020 and out of warranty now 😒😒) is on its last legs because 2 of the four cheapo plastic pegs used in the clip mechanism to hold the strap/band on are broken 😒 …Apple Watch time?
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Jenn
(@electricself) reported
@FitbitSupport I exercise in my house, I don’t need GPS enabled — all it does is invade my privacy and wear down my battery. Why did my app just start doing this? I didn’t change anything.
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James JM
(@JamesJM) reported
@FitbitSupport Yeah! From that page: “Sync your device regularly with the Fitbit app (at least once every 24 hours) to reduce the time it takes for the built-in GPS sensors to connect to GPS satellites.” Now guess what your Charge 5 is really bad at…syncing!
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Pushkar Singh
(@capushkarsingh) reported
@FitbitSupport Front glass cover for my Fitbit charge 2 has been damaged. Please help me how I can get that done. I am in Noida (UP) India Pincode 201304
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Christine
(@ineffable_cb) reported
@fitbit This is such poor customer service and makes me never want to buy another fit bit product again. This is the level of poor quality I expect from a random amazon product, not a name brand product.
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Dan Whiting
(@danwhiting) reported
My @fitbit just reminded me that I need to move 1 step to meet my move goal. Can't we just agree there is a margin of error and call it good? #closeEnoughIsGoodEnough #IUseHashtagsIronically
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Amolakh Nath Segal
(@amolakh) reported
from
Noida, Uttar Pradesh
@FitbitSupport wanted to check do you have any device that checks blood pressure, ECG and sends alert if i fall down or meet with accident ?
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Lucy Nuttall
(@lucynuttall89) reported
@FitbitSupport help! Fitbit Charge HR has flipped mirror image display. Have reset by pressing and holding the button while on charge. It works for a short period but then mirror image comes back. Sometimes, there are missing pixel strips, or no display at all! What can I do?
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DINESH RAMACHANDRAN
(@DINESHRAMACHA12) reported
@FitbitSupport my charge4 battery power goes down in less than 24hrs and today the screen brightness is very dull. How to fix this?
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Liz Christopher
(@LizCpher) reported
@FitbitSupport Thanks, will him being only 12 be a problem?
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home again & scared main character of Centretown
(@MissHelveticaB) reported
@FitbitSupport If by understanding you mean starting to look for an alternative product and app, no problem.
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Avantika Vohra
(@vohraavantika) reported
Hey @FitbitSupport, my device (Versa 2) doesn’t seem to be calculating the calories correctly - can you please help? Thank you!
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Samantha Freire
(@Mantamon) reported
@fitbit You should stand by your devices. My watch broke because of your poor craftmenship. You gave me a tiny discount to buy a whole new watch that will probably break again I feel like you're more interested in making a buck than actually helping your customers. I feel robbed.
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Karen Shilbach
(@ShilbachK) reported
@FitbitSupport hi have sent you a message just wondering if you can help sent my fitbit back over 3 weeks ago because it was faulty you are sending me a replacement one l have the shipping email but am still waiting it has now been a good few weeks without my tracker! Please help
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RICHA SUNDER
(@RichaSunder) reported
My Fitbit product experience was bad, the service experience is worse. I first tweeted about faulty product on 8/12 the product refund has not been initiated yet. It has taken over 5 days to even confirm receipt of package returned to their hub @fitbit @FitbitIN @FitbitSupport
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Lynleigh Keat
(@LoveLynleigh) reported
@FitbitSupport I plugged in my charge 3 to recharge and now it’s burning hot and won’t turn on. What should I do?Am I euchred? Please help!
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Bischon Freeze
(@BischonF) reported
My Fitbit Charge 2 ‘died’ and I am devastated! No alarms, running late to work. Help! @FitbitSupport @FitbitUK @fitbit
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Lynn Brennan
(@lynnbrennan1) reported
@fitbitireland @FitbitSupport Have been onto your customer service 3 times and told twice that your teams would get in touch with me but 3 weeks now and I still haven’t heard back on my issue!!!
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abhishek singh
(@abhishek216316) reported
@fitbit @FitbitSupport I bought fitbit sense watch on 24th jan but from the time since I purchased it, I am getting lots of problem , it is not connecting to bluetooth lot of fluctuations going on with the bluetooth device . Didn't expected this
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Karen Woods
(@lovelykarenx) reported
@fitbit Help! I have just bought a versa 3 but didn't realise it has nickle in it - I've only had it on 12 hours and I'm already really allergic to it! Can I exchange it for a fitbit without nickel please?
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Nat ionalist
(@Nat_tionalist) reported
@FitbitSupport My 15 month old Sense battery only lasts 3 days between charges Screen display min auto on time of 8 seconds. So I'm not happy. And charging is sometime slow even with a decent charger. The connections to back are iffy even though I scrub back of watch with soft nail brush Help!
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Balwinder Kang
(@Bal1982) reported
@FitbitSupport @FitbitUK can you help me with a problem with my Fitbit Luxe the GPS is not connecting
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Natalie Glynn
(@NR_Glynn) reported
@FitbitSupport why is your SERVER not working? I have been in contact with support all day today, and they keep asking if I have reset my password (spoiler alert: I have and it didn't solve my problem because it was never my problem). Can you actually read customer complaints?
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Darren Walsh
(@Darren_Walsh19) reported
@FitbitSupport hi my Fitbit 2 won’t charge - can you help me?
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N I C K L A K E
(@Lakey8588) reported
@FitbitUK @FitbitSupport can someone help please!?
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Louis Gray
(@louisgray) reported
Today I made the brutal error of leaving my @Fitbit watch at home. All my steps may as well not have happened. Data is everything. Since my Fitbit data is synced with @googleanalytics, I will have to mark this with an annotation.
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Lisa
(@Lisa07949041) reported
@FitbitSupport is the biggest joke! Tried to cancel my premium subscription and no one can help! Fitbit says it's a google issue and goole says it's a fitbit issue meanwhile they continue to rip me off!!! Your customer service SUCKS!!!!!
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Raghu@dream-works.in
(@RVDandavate) reported
@FitbitSupport @FitbitIN My Versa 2 died without any problem. It is still in warranty and need help in getting support for it..
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Warren Merrill
(@merrill_warren) reported
@fitbit I give up. Replacing Fitbit with anything after 14 months of not working properly. Past warranty. It’s junk. Haven’t worn it more than 20 times. At 100% Monday. Wed saying it’s not charging. Of course not. I’m wearing it. Can’t tell what time it is. It’s useless crap.
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Emma How
(@emmapage51) reported
My oxygen saturation when sleeping stopped working suddenly yesterday. I’ve not changed any settings so wondered if you could help @fitbitsupport #Fitbit