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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 29% App Crashing (29%)
  • 29% Errors (29%)
  • 19% Device Failure (19%)
  • 10% Online Features (10%)
  • 6% Sign in (6%)
  • 6% Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Charlotte Errors 14 hours ago
Tucson Errors 19 hours ago
Indianapolis App Crashing 1 day ago
Tucson Errors 1 day ago
Frankfurt am Main Errors 2 days ago
Phoenix Errors 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Type5Thomas
    Thomas (@Type5Thomas) reported

    .@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.

  • Dave25480117468
    Constable Jones (@Dave25480117468) reported

    @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

  • _TraderLarry
    Larry (@_TraderLarry) reported

    My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.

  • Joan_techz
    FINN JOAN (@Joan_techz) reported

    @DanielleGillie5 @FitbitSupport Send me a Dm for help

  • FatTrashCat11
    Amanda (@FatTrashCat11) reported

    Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

  • temaska_
    temoc (@temaska_) reported

    @FitbitSupport this didn't help

  • Khoa_Huynh
    Khoa Huynh (@Khoa_Huynh) reported

    Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

  • bodhicat
    Helen McGrane (@bodhicat) reported

    @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

  • CharlotteG333
    Charlotte (@CharlotteG333) reported

    @FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!

  • fishtale13
    Marty (@fishtale13) reported

    @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

  • joannalchin
    Joanna Chin (@joannalchin) reported

    @FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google

  • peewee4331
    Pee Wee (@peewee4331) reported

    @FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?

  • Khoa_Huynh
    Khoa Huynh (@Khoa_Huynh) reported

    Activity and sleep is not synching to the correct time when shown on the app. Please fix your back end systems. @FitbitSupport

  • Kurtis_NZ
    Kurtis Stirling ⚡🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@Kurtis_NZ) reported

    @FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX

  • _CoachMcCoy_
    Rico McCoy (@_CoachMcCoy_) reported

    @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • TimCoSrColumbus
    Timothy Columbus SR (@TimCoSrColumbus) reported

    @FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.

  • Afrye262632
    Kind Transparency (@Afrye262632) reported

    @FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.

  • ProfessorLycan
    Professor Lycan (@ProfessorLycan) reported

    I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?

  • BonesMoses
    Shaun Thomas (@BonesMoses) reported

    I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.

  • ATLBravesGirl49
    K (@ATLBravesGirl49) reported

    @FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

  • Besenovsky
    Peter Besenovsky (@Besenovsky) reported

    @FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?

  • DennisLokey
    Dennis Lokey (@DennisLokey) reported

    @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

  • ElenbaasTrevor
    Trevor Elenbaas (@ElenbaasTrevor) reported

    @FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

  • romanova
    PAR | Rose 🔜 Japan (@romanova) reported

    @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • Kerry_Patricia
    Kerry Patricia (@Kerry_Patricia) reported

    Kinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport