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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kristy B
(@Kristy_B_) reported
@fitbitsupport Good morning, I’m having some trouble with my Versa 2 (regular screen scrambling, randomly restarting, not tracking exercise correctly). Can you please advise how I can get this fixed? I’ve only had it since the start of the year. Many thanks!
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Jessica Tsuzuki
(@LamentedPenguin) reported
I'd like to thank @FitbitSupport for their help with my issues. My tracker that always had syncing issues that only got worse over the months that I used it is being replaced and without me having to walk through it all again in Japanese. #thankyoufitbit
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Sylvia M #BlackLivesMatter
(@laptopjunkie) reported
@FitbitSupport Hi, after 15 months my charge 3 went crazy after a visit in the pool. Now it's dead. Saturn where I bought it said they can't handle the warranty anymore. Where will I get help?
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❤🦁 Lionheart 🐇❤
(@Kings_Lionheart) reported
Oh and I have to pay the return shipping too? Very, very bad form. Really, really disappointed in @fitbit and their service.
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Jack Elliott
(@jackkart1011) reported
@FitbitSupport how do I wipe data off of a @fitbit Charge 4 device without losing data off of my account. I’ve replaced the device with a different one but they both show the same display. Please help. @FitbitUK
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Steph Ellison💖
(@stephellison) reported
@FitbitSupport my Fitbit is broken where the fitting is for the strap to fit into the watch face. I have sent a DM could you advise please as I cannot now wear my watch? Thank you,
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John P de New 🇦🇺🇨🇦🇩🇪🇪🇺
(@DeNewJohn) reported
from
Melbourne, State of Victoria
Hi @FitbitSupport , i have a Fitbit Sense purchased last Dec. It just got a firmware update. However, the battery now drains from 100% to 0% inside of 24 hrs. Has a default setting changed? Help!! This is not sustainable!! What is draining my battery??
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🥩 Screenack 🐄
(@screenack) reported
from
Apex, North Carolina
@BiggestComeback @fitbit Simple. The right people leaned on the right people to game the FDA to continue its garbage dietary advice to support the right people with connections at the federal level with their favorable industrial policies. Fitbit is just another tool in the machine.
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Sophie
(@Soph2568) reported
@DaDasilva731 @FitbitSupport I've read many things others have posted about the lack of help I seem to have one issue or another this year with mine and never get any help from them, they created a case the last time and still did nothing
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Aida Da Silva
(@DaDasilva731) reported
@Soph2568 @FitbitSupport I've been having issues as well and they are unable to help me. Had to escalate but haven't heard from anyone. Been speaking to my coworkers who have had negative experience with fitbit
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bos gezen
(@bosgezenkalfasi) reported
@FitbitSupport @z0o0z89 I have the same issue. The notifications on the watch stopped after updating the fitbit app on android os 11
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Jatinder Raheja
(@jatinderraheja) reported
@fitbit @FitbitSupport My fitbit Ionic was 25% charged and then all of a sudden it stopped working, Handled it pretty well till now, Seems a hardware quality issue. Please suggest what should i do.
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Aida Da Silva
(@DaDasilva731) reported
@Soph2568 @FitbitSupport I hear you. It's frustrating. This is the 2nd one I've had to purchase cuz my 1st was no longer under warranty and it just stopped working. Wouldn't start and Wouldn't charge, the warranty had just expired but they apparently couldn't help then either
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Sophie
(@Soph2568) reported
@FitbitSupport What's the point, you never help & only give excuses and "steps" that have already been done 🙄 No matter how many times i have messaged with the info I've never had any help "fitbit support" what support? Absolute joke
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Safiye
(@SoffiMacsprog) reported
@FitbitSupport I've had a fitbit versa lite for 2 years now and all of a sudden it has stopped syncing to my android phone... as well as this over the course of a day I seems to fall behind on time so at the end of my day it can be 5 hours behind the actual time... please help!
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A-MAN LIFE
(@AMANAUTOMANIC) reported
What a pathetic service of Fitbit Company.... They have discontinued the paring feature from blaze device. My blaze is not getting paired now. Customer Support is too bad. @FitbitSupport @fitbit #Fitbit #Smartwatch #World
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Mukund Anant Joshi
(@muksmee1) reported
@FitbitSupport I have purchased fitbit band on 31/05/2021 on Amazon.I am facing a problem in syncing the band with my Oppo phone.Can I send the band to service centre.
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Debra Platt
(@DebraPlatt) reported
@FitbitSupport placed an order 14th and now after chasing told it is on back order. I could have gone to PCWorld and got on Monday but chose to FitBit direct but now regret. No comms of no stock, very poor, no complaints system - it feels like no customer support. #0nhph4gd0h8vs
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Sophie
(@Soph2568) reported
@DaDasilva731 @FitbitSupport I've got in touch with them many times for various issues and they have always used the same script and then I've given them the info they have asked for and everytime nothing has been done and no help given, it's ridiculous
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Shooter 1/2 on a 2x McGavin
(@getderb) reported
@fitbit Nobody's cares, fix your gps issues first before pandering with this woke bs.
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katie
(@ktbugz92) reported
@FitbitSupport @fitbit help! My screen is not working on my charge 3. Pixels are not functioning properly. Can't see part of screen.
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Arthur
(@TCChagman) reported
@FitbitSupport The DM was not helpful. Can you help me understand why Fitbit versas I have owned stop turning on a little over a yr. Instead of telling me to just buy a new one,are you not at all curious why its happening? It's getting hard to be invested in your brand 🥺@fitbit @PeteLau
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bos gezen
(@bosgezenkalfasi) reported
@FitbitSupport My issue was solved after uninstaling and reinstalling the fitbit app
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🌸✨
(@Sazzierose__) reported
@FitbitSupport Please can you help clock face error now it wont sync at all 😔😔 charge 3 tried everything
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katie
(@ktbugz92) reported
@FitbitSupport help my charge 3 screen is losing the pixals. Half the screen is dark and unable to see features.
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Catemonster
(@cate_ratcliffe) reported
@FitbitSupport I just bought a Charge 4,was so excited, got it all set up only to discover that the watch itself displays both my weight AND menstrual cycle information on my wrist for anyone to see?? No thanks! It seems this has been an issue for years yet Fitbit's done nothing?
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Aida Da Silva
(@DaDasilva731) reported
@Soph2568 @FitbitSupport I'm now on day 5 and my issue was escalated. Imagine how long the wait would be if it hadn't been 🤔🙄 @fitbit
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Kevin Shampoe🇺🇸
(@KevLeeS) reported
@FitbitSupport Support got my problem solved.
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Nickle101
(@Nickle1011) reported
@screenack @fitbit How come the folk freaking out about CGM are not concerned by the poor advice from devices like fitbit?
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Aida Da Silva
(@DaDasilva731) reported
Dear @fitbit @FitbitSupport 3rd day of Versa 2 not working. Followed all your reps instructions. They weren't able to fix the issue. Told it was going to be escalated and I would be reached via email. When may I expect this to occur?