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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Roman Matthews
(@rbmatthews92) reported
@FitbitSupport my Fitbit keeps going hours without syncing, no matter what I do. How can I fix this?
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Stephanie 🧢
(@sjsb_21) reported
@FitbitSupport Still having this problem and am so frustrated #FitBit is blocking access to their website to their customers.
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nydia girod
(@recetasmamaaida) reported
@FitbitSupport please cancel Fit Bit premium. My watch is not working
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Shea Jackman
(@SheaJIrl) reported
@FitbitSupport Hi FitBit. There is no end of detail of the issues in the link provided. Out of the box there are features not working (setting section, calender etc) and expected updates have not arrived.
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vishal purohit
(@vishalpurohit12) reported
@FitbitSupport Hi, my charge 3 screen black out completely. Can't repair it as it asks for code and because of screen black out can't see the code. Pls help fix it or replace the device
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C Muench
(@CMuench2) reported
@FitbitSupport I love my Alta HR so much I’m actually on my second one. The issue I’m having is the display light is out and I can’t read the display. How do I change the display light, or do I have to replace the whole thing?
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earthlove
(@earthlo39816847) reported
@fitbit the timer on the #fitbitsense is terrible. try putting it to a time and it spins to something completely different. hope you will do something to make it better in an update or something.
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Daxter
(@dbarn_the_3rd) reported
@FitbitSupport when are you going to fix the app. It’s so slow and not reactive. Can’t check my sleep stages at all. Ionic user.
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Alice Jom Makan
(@alicejommakan) reported
from
Cheras, Selangor
@fitbit 🇲🇾my Versa2 is just over a year old but HR tracker has stopped functioning. Tried factory reset several times to no avail. No flashing green light at the back, hv read thru community help page & tried everything but nothing works. Help pls??
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Nats
(@nanatay1) reported
from
Glasgow, Scotland
Hey @FitbitUK @FitbitSupport I need your help. I’ve got a Charge 3 but since Saturday it’s stopped tracking my heart rate, now not tracking sleep, not syncing and now not pairing.... I’ve followed all the advise, on a number of occasions now. Help, it’s so infuriating 😭😭
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Ashley
(@AAP4X_) reported
The #fitbit app has been absolute trash lately. I can’t even open my sleep part up. @fitbit @FitbitSupport
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Edd Mullins
(@EddMullins) reported
@FitbitSupport my fitbit versa screen is completely black - the app says its fully charged and neither reset seems to do anything.... can someone help
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Jo James
(@jojames100) reported
@FitbitSupport my Versa3 keeps dropping out of Bluetooth connection with my phone. Hope it’s a bug you can fix, because it’s dropped out at least once an hour since I got it yesterday! I can’t deal with that all the time!
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Bhavin Padshala
(@PadshalaBhavin) reported
@fitbit I want to show my sleep score but heart rate sensor is not working on fitbit versa 2. By the way my personal best sleep score is 91.
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Catherine Needham
(@cathy_needham) reported
@FitbitSupport I need help with my screen on my Fitbit charge 3, it’s so faded I cannot see anything on it but it is still functioning for the other bits I need, what can I do ?
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Sarah Howe | Parenting and Fitness Blogger
(@RunJumpScrap) reported
@FitbitSupport hi I’m still having issues with burning on my wrist with my Fitbit Versa. I was offered a refund in Dec but decided to see how it went. I’d like to go ahead with this now...can someone help please.
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Marcella Guerriero
(@GreenSciFi) reported
@FitbitSupport My Charge 3 is a little more than a year old. But, it started freaking out and seems to have lost its mind. Not sure what to do so I took it off. Won’t buy another if they only last a year. Too bad.
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Brian Jolicoeur
(@Brian_Jolicoeur) reported
@FitbitSupport I'm having the same Deezer problem as many users reported already. I've uninstalled, unpaired, retried, connected/unconnected.. seriously the only reason I got the watch is to listen to music without my phone while exercising. If this doesn't work what's the point?
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Aram Shahinfard
(@aram_shahinfard) reported
@FitbitSupport the app is broken. I need to disable notifications but i cannot open notifications
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Avocado Mustang
(@cambam2310) reported
@Seriously10001 @FitbitSupport Another great help in the thread. Tell me to avoid but don’t giving me better options 🤙🏻.
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Matt Sample
(@The_C0mputerGuy) reported
@FitbitSupport Appears to have been related to some outage you were having. Everything started working about the following day. Forgot to get back to you.
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SJGC
(@sjgpea) reported
@FitbitSupport my fit bit screen is broken. It’s been covered with lines since last year and now is completely blank. It had been recording data to my phone still until this weekend when it buzzed continually for 3 minutes & died! Can you help please?
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Robert Mares
(@RelaxedAndFunny) reported
@FitbitSupport I am unable to cancel the Premium subscription. I've bought a new Charge 4 exactly 3 months ago and now I can not cancel Premium. The mobile app is not helping, read your forums and I see this problem is known. Can you help? (Sent email to support, rejected)
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Pamela Peevy
(@PamPeevy) reported
@FitbitSupport I no longer get notifications on my Blaze for calls or messages from my iPhone. I have checked everything - Bluetooth, notification settings, syncing, etc. and nothing works. Please help. I relay on my Fitbit for these notifications.
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Jules ❤
(@Julezey193) reported
@FitbitSupport hello my fitbit is not showing active minutes and yesterday it wouldnt record my exercise (same exercises I have been doing for weeks) can you advise how to fix this please?
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Shirls
(@andShirlwaslike) reported
@FitbitSupport My problem has not been solved. I am telling you my heart rate monitor is not working correctly. They’re response was simply that it is working correctly. But I know for a fact it is not.
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Mrs R 🌱
(@MrsRo0) reported
@FitbitSupport sent me a discount code on a new watch because my old watch won't work since they have done an update. This is terrible. The watch worked fine before the update... there is nothing wrong with the watch. Has anyone else had this as it seems very suspicious? #fitbit
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hayley
(@haylesgrays79) reported
@FitbitSupport I have a fitbit versa lite and never had a problem with the gps mapping my exercise. On the last 2 runs I've done the gps hasn't connected and when I go into into settings it says 'gps will not be turned on. How do I change that. Many thanks
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Ebba Christine
(@ebbachristine) reported
@FitbitSupport my Fitbit versa lite won’t show its clock face, nor will it sync to my Fitbit app to try and change this. I can access exercise, timer, calendar etc. But I can not see the time, steps, heart rate as my Fitbit won’t sync. Can someone help me please.
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Christina Rodriguez
(@CROD1227) reported
@FitbitSupport How do I get my steps to sync correctly in team challenges? Problem only started two weeks ago. I have reinstalled app, checked wifi and Bluetooth, and restarted my fitbit. Correct steps in app, but incorrect in challenges. Thanks for help.