Fitbit status: device issues and outage reports

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Jul 3, 10:10 AM GMT+5:30	0	0
Jul 3, 10:30 AM GMT+5:30	0	0
Jul 3, 10:50 AM GMT+5:30	0	0
Jul 3, 11:10 AM GMT+5:30	0	0
Jul 3, 11:30 AM GMT+5:30	0	0
Jul 3, 11:50 AM GMT+5:30	0	0
Jul 3, 12:10 PM GMT+5:30	0	0
Jul 3, 12:30 PM GMT+5:30	0	0
Jul 3, 12:50 PM GMT+5:30	0	0
Jul 3, 1:10 PM GMT+5:30	0	0
Jul 3, 1:30 PM GMT+5:30	0	0
Jul 3, 1:50 PM GMT+5:30	0	0
Jul 3, 2:10 PM GMT+5:30	0	0
Jul 3, 2:30 PM GMT+5:30	0	0
Jul 3, 2:50 PM GMT+5:30	0	0
Jul 3, 3:10 PM GMT+5:30	0	0
Jul 3, 3:30 PM GMT+5:30	0	0
Jul 3, 3:50 PM GMT+5:30	0	0
Jul 3, 4:10 PM GMT+5:30	0	0
Jul 3, 4:30 PM GMT+5:30	0	0
Jul 3, 4:50 PM GMT+5:30	0	0
Jul 3, 5:10 PM GMT+5:30	0	0
Jul 3, 5:30 PM GMT+5:30	0	0
Jul 3, 5:50 PM GMT+5:30	0	0
Jul 3, 6:10 PM GMT+5:30	0	0
Jul 3, 6:30 PM GMT+5:30	0	0
Jul 3, 6:50 PM GMT+5:30	0	0
Jul 3, 7:10 PM GMT+5:30	0	0
Jul 3, 7:30 PM GMT+5:30	0	0
Jul 3, 7:50 PM GMT+5:30	0	0
Jul 3, 8:10 PM GMT+5:30	0	0
Jul 3, 8:30 PM GMT+5:30	0	0
Jul 3, 8:50 PM GMT+5:30	0	0
Jul 3, 9:10 PM GMT+5:30	0	0
Jul 3, 9:30 PM GMT+5:30	0	0
Jul 3, 9:50 PM GMT+5:30	0	0
Jul 3, 10:10 PM GMT+5:30	0	0
Jul 3, 10:30 PM GMT+5:30	0	0
Jul 3, 10:50 PM GMT+5:30	0	0
Jul 3, 11:10 PM GMT+5:30	0	0
Jul 3, 11:30 PM GMT+5:30	0	0
Jul 3, 11:50 PM GMT+5:30	0	0
Jul 4, 12:10 AM GMT+5:30	0	0
Jul 4, 12:30 AM GMT+5:30	0	0
Jul 4, 12:50 AM GMT+5:30	0	0
Jul 4, 1:10 AM GMT+5:30	0	0
Jul 4, 1:30 AM GMT+5:30	0	0
Jul 4, 1:50 AM GMT+5:30	0	0
Jul 4, 2:10 AM GMT+5:30	0	0
Jul 4, 2:30 AM GMT+5:30	0	0
Jul 4, 2:50 AM GMT+5:30	0	0
Jul 4, 3:10 AM GMT+5:30	0	0
Jul 4, 3:30 AM GMT+5:30	0	0
Jul 4, 3:50 AM GMT+5:30	0	0
Jul 4, 4:10 AM GMT+5:30	0	0
Jul 4, 4:30 AM GMT+5:30	0	0
Jul 4, 4:50 AM GMT+5:30	0	0
Jul 4, 5:10 AM GMT+5:30	0	0
Jul 4, 5:30 AM GMT+5:30	0	0
Jul 4, 5:50 AM GMT+5:30	0	0
Jul 4, 6:10 AM GMT+5:30	0	0
Jul 4, 6:30 AM GMT+5:30	0	0
Jul 4, 6:50 AM GMT+5:30	0	0
Jul 4, 7:10 AM GMT+5:30	0	0
Jul 4, 7:30 AM GMT+5:30	0	0
Jul 4, 7:50 AM GMT+5:30	0	0
Jul 4, 8:10 AM GMT+5:30	0	0
Jul 4, 8:30 AM GMT+5:30	0	0
Jul 4, 8:50 AM GMT+5:30	0	0
Jul 4, 9:10 AM GMT+5:30	0	0
Jul 4, 9:30 AM GMT+5:30	0	0
Jul 4, 9:50 AM GMT+5:30	0	0
Jul 4, 10:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (53%)
App Crashing (18%)
Device Failure (12%)
Online Features (6%)
Sign in (6%)
Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	1 month ago
Dillenburg	Errors	1 month ago
Paris	Website Down	2 months ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Jake (@rugbyballs8) reported 21 seconds ago
@FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.
FINN JOAN (@Joan_techz) reported 2 minutes ago
@DanielleGillie5 @FitbitSupport Send me a Dm for help
Beccybecster (@beccybecster) reported 2 minutes ago
@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
Michael Baine (@MichaelBaine) reported 6 minutes ago
@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
jiminiowa (@jimmyd108) reported 7 minutes ago
@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
Kelli Bachman (@kabachman) reported 7 minutes ago
My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
Kay Brooks 🇺🇸 (@KayBrooks) reported 19 minutes ago
UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport
POPs line (@Queen_PaulineD) reported 19 minutes ago
@FitbitSupport @MedicChris13 Same pb. I do everything and still problem
Rich Balgowan (@RichBalgowan) reported 20 minutes ago
@fitbit please fix your app !!
Danielle Hartley (@DanielleeH23) reported 22 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
@MikeBeach (@mike123qwe) reported 23 minutes ago
The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle
noah🔸🌱 (@ShynyMagikarp) reported 26 minutes ago
wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?
ও ღ (@Zoe24354074) reported 27 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
Jessica Young (@Jessicayoung_99) reported 27 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
Crystal (@CryssyJ824) reported 28 minutes ago
@FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!
Rakesh R (@rakeshmoorthy) reported 29 minutes ago
@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
andy elton (@EltonAndy) reported 29 minutes ago
@FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.
Greg (@Kygregb) reported 32 minutes ago
@FitbitSupport Replacement service is the worst! Defective Fitbit was received by you on 4/23/26. The replacement is just now shipping out (after I had to contact their stupid chat to inquire about it) Hire real people to take care of this!
Charlotte Anderson (@char_anderson94) reported 39 minutes ago
@FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!
ScotsVix 🦋🦋🦋 (@Scotsvix) reported 39 minutes ago
@FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.
Brad Newman (@bradmnewman) reported 41 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
MH (@Ms01251977) reported 44 minutes ago
@FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 46 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
themainapp (@themainapp) reported 47 minutes ago
@FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?
Matthew Halmshaw (@matthewhalmshaw) reported 49 minutes ago
@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
@MikeBeach (@mike123qwe) reported 50 minutes ago
The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle
Paul DeKraker (@DeKrakhead) reported 51 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 53 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
Ryan Linville (@Linville34) reported 58 minutes ago
Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.
rachel mackinnon (@rachelmackinno2) reported 59 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?