Is Fitbit down?

Problems in the last 24 hours

Fitbit signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (27%)
• App Crashing (23%)
• Errors (23%)
• Device Failure (14%)
• Website Down (9%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	19 days ago
Hamburg	Device Failure	20 days ago
Seattle	Online Features	23 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Pearce (@markyp46) reported 5 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Sanjay D (@sanjayk0303) reported 8 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Mihir Vaze (@mihirvaze) reported 12 minutes ago

  @FitbitSupport got yellow screen on inspire 3. Tried draining battery, hard reset by pressing 10 seconds on it but am no avail. Please help

• 
  Charlie Fenton (@CharlieFenton2) reported 13 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Rakesh R (@rakeshmoorthy) reported 16 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Eneleak🍷 (@kaeleneak) reported 17 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 28 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  кιяιη (@thecheekyscamp) reported 28 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  Paul DeKraker (@DeKrakhead) reported 33 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Rakesh R (@rakeshmoorthy) reported 35 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Mikko Tuomela (@mikkotuomela) reported 37 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  America First Won Big! (@TooBigToRig101) reported 39 minutes ago

  Apparently the Fitbit watch I just bought is a piece of trash I connected my B0 app and apparently Google takes the information hides it from me and will not let me see it in the consolidated space I thought I purchased Which Apple watch is recommend! @FitbitSupport

• 
  andy elton (@EltonAndy) reported 39 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 40 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Jemma Jonathan (@jemmajon) reported 41 minutes ago

  @googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 41 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Rob Williams (@codeslubber) reported 41 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 42 minutes ago

  @FitbitSupport Is there any help out there?

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 43 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Kelli Bachman (@kabachman) reported 45 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  Evin Lamar (@SocialMediaEvin) reported 48 minutes ago

  There are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.

• 
  Rick Kapur (@rickkapur) reported 49 minutes ago

  @FitbitSupport please help address a support case that has been open since May. Case number is 2-2233000040796 Thank you

• 
  Paul DeKraker (@DeKrakhead) reported 50 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  A.K.D. (@avasi01) reported 51 minutes ago

  @GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport

• 
  Dhaval Ved (@veddhaval) reported 51 minutes ago

  @FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.

• 
  Beccybecster (@beccybecster) reported 52 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 53 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  MH (@Ms01251977) reported 54 minutes ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

• 
  Seebee (@SeebeeNarra) reported 58 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  Ryan Linville (@Linville34) reported 1 hour ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.