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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (23%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (11%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tris 🍁Crescent
(@sherlockholmsey) reported
@FitbitSupport hi! I’m having a problem syncing my FitBit Inspire 2. Tried rebooting it, disconnecting BlueTooth, turning phone off & on. I logged out of the app & tried logging back in but it said I have to wait 24 hours because I tried too many times (only did it that one time)
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Empdizzle
(@Empdizzle) reported
@fitbitsupport is Fitbit having some issues? Haven’t been able to login to my homepage nor download on my device.
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Andrew D Brooks🇺🇸🏳️🌈✝️
(@andrewdbrooks) reported
@FitbitSupport Is there a server problem this morning?
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Bob Grange
(@bobgrange1) reported
@FitbitSupport Fitbit Sense 2 and Versa 2 not syncing. Seems to be a global issue
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Atomic Blonde
(@AndiLDN50) reported
@FitbitSupport is there an issue? App dashboard keeps losing items I track and can’t re add and won’t sync!
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Rai
(@UrRainness) reported
@FitbitSupport is there an issue currently going on?
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MtnrsRAlwysFree
(@MtnrsRAlwaysFre) reported
@FitbitSupport , Is there a problem with the App this morning?
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The Ruler of Rhyme
(@therulerofrhyme) reported
@fitbit @FitbitSupport as of this morning, my fitbit won't sync. I tried resetting and deleting the app and redownloading it but still won't fix. Bluetooth is connected and find phone works so it's just the Today app which tracks everything
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HarshadD
(@HSDesai16) reported
@FitbitSupport you have the best responses in live chat when notified about any issues.. “We are aware of the issue and developers are working on it. The issue will be fixed soon….” Can you explain “soon”.. 1 min? 1 hour?1 day? 1 week or 1 decade.. #Fitbit #liveChat
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Texas Red Velvet
(@texasredvelvet) reported
@doc2551 @FitbitSupport I’m having the same issue. I’ve removed the app & redownloaded, removed my device from Bluetooth & added it again, restarted, etc. Nothing works. Super frustrating!!
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sean
(@seanwyatt993) reported
@FitbitSupport I think your servers are down.
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ladylauraanne
(@ladylauraanne) reported
@FitbitSupport please fix the syncing issue.
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Mike the Therapist 🌈
(@sacwriter) reported
@FitbitSupport let me add my voice to the thousands of others. All my Fitbit data is screwed up. The interface changed to an ultra-simplistic look with no sleep data. I assume the problem is on your end since I did everything I could to fix it and still the problem persists.
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Jon Sheets
(@JonTSheets) reported
@FitbitSupport is the outage still on going? Just checking. Can’t sync
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Michael Baldelli
(@MichaelBaldelli) reported
Good Going @FitbitSupport @fitbit . The site is down, syncing is not working for people, we can't access the discussion/support forum, and you've been silent since 22.11.2022. Is there any ETA for a possible fix? Or has Google decided to screw a community?
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Tracy
(@tracyt0828) reported
@FitbitSupport all of the sudden my Fitbit app is not showing my steps on the main dashboard on my iPhone? I can’t figure out how to fix it, I have shut down the device, force closed the app, shut down my phone and restarted-no luck. It only shows calories.
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Gaetz’s Forehead
(@PatriotRick5) reported
@FitbitSupport @phoenix_ledger @EmEnSea Impossible to synch either my Charge 5 or Inspire 2. System wide issue? If so, please tweet so all can see. This just cost me an hour of frustration
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Leisa Stewart-Sharpe 🌍
(@Leisa_Stewart) reported
@FitbitSupport I didn't know you were having app issues and I tried to reinstall my device and now I'm getting red crosses on screen & it says the pairing code isn't valid. Will this sort itself when you're back up and running as concerned watch now broken.
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A Fennell
(@Finnas_13) reported
@FitbitSupport So- anyone else having sync issues? Google messing around with updates maybe? I get an error cannot sync, then it does but all data disappears
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SEVERAL LARGE SPIDERS
(@FrostyCobweb) reported
I just spent $$$ 5 days ago on a new @Fitbit that I use as a medical device for POTS but the app on iPhone just updated and broke, no longer shows the cardiac stats I need. I am absolutely furious. @FitbitSupport please help
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I/O Sam
(@IOSamFranco) reported
@FitbitSupport "A series of unfortunate events": App stops syncing. After troubleshooting, app won't login. After 3 attempts acc is locked. App asks to send email. Email asks to use chat. Chat won't open bc acc still locked. Call support to hear acc cannot be unlocked today... 🤦
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Sarah Thompson
(@metallicamayhem) reported
@FitbitSupport yes there's an outage. But it's frustrating. My app deleted measurement categories that are device specific. I've had issues where exercise events are randomly removed over the last few months. That is still bothering me. Is my data all gone for good this time?
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Natalie Crossan
(@nattylara) reported
@FitbitSupport Spent £170 for this to be down all day and now will not set up/recognise my Versa 3 no matter what I do. Not thoroughly impressed so far...
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Colin Blount
(@colinblount) reported
@fitbit seems there may be an issue. Both mine and my partners fitbit apps have gone odd. Dashboard has been rearranged and cannot reset it. Not able to sync device to phone. Both on iphoneXR??
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LaserGeek2000
(@lasergeek2000) reported
@KHoldsclaw @linghowley @fitbit Yes, I’m having issues too. My watch is tracking the steps but I can’t get it to sync with anything. Sounds like lots of people are having the same issue. #Fitbit
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Matilda Engman
(@detvilljagvetq) reported
@FitbitSupport Hi @FitbitSupport I need a new password but it can't be reset, I don't get an email from you now, can you fix it.
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jon vlassopulos
(@vlasso) reported
@FitbitSupport @Caroline_Arbour Good to know. Just reinstalled the app twice to try and fix the issue
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Evangeline Beechler | BLM
(@Vanforthewin) reported
Hey @FitbitSupport, I can’t log into my acct online and my app has lost all of its settings and won’t let me restore. Help?
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RunForestRun
(@xinaevans) reported
@dulciedarling1 @FitbitSupport @FitbitUK Seen quite a few are down . Mine won’t sync and my dashboard has disappeared
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Daniel Hill
(@dtheory24) reported
@FitbitSupport is there an issue with syncing to iPhone?