Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (40%)
• App Crashing (20%)
• Device Failure (16%)
• Online Features (8%)
• Sign in (8%)
• Website Down (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	11 days ago
Dillenburg	Errors	11 days ago
Paris	Website Down	21 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sb (@redlionny) reported 3 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 4 minutes ago

  @FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches

• 
  Mikko Tuomela (@mikkotuomela) reported 4 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Mandeep B 🚢 (@mandeepmusings) reported 7 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 7 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 16 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Simon Atherfold (@Grumpysworld1) reported 20 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 20 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  pissdrinker (@pissdrinker7886) reported 22 minutes ago

  @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

• 
  Jennifer McFarland (@JenniferMcFar16) reported 25 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  mege (@mege69) reported 29 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  David Martinez (@DMARTINEZ_85) reported 31 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Ruthy Corbett (@Ruthycorbett) reported 33 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  Danielle Gillieron (@DanielleGillie5) reported 33 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  Ryan Linville (@Linville34) reported 34 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  christine (@yankeegirl51680) reported 36 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  FINN JOAN (@Joan_techz) reported 36 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Dennis Lokey (@DennisLokey) reported 37 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  David Martinez (@DMARTINEZ_85) reported 40 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Justin (@crossbosox) reported 42 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  Danielle Hartley (@DanielleeH23) reported 44 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Gregory T Buggy Sr (@irishman1952) reported 44 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Heidi McLoughlin (@heidimc2) reported 46 minutes ago

  @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 49 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Constable Jones (@Dave25480117468) reported 51 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Marty (@Marty_FTT) reported 53 minutes ago

  @actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.

• 
  Frankie G (@knarf74) reported 55 minutes ago

  @Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?

• 
  Rob Williams (@codeslubber) reported 56 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  pissdrinker (@pissdrinker7886) reported 58 minutes ago

  Life is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 58 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM