Fitbit down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (29%)
• Device Failure (21%)
• Online Features (17%)
• Website Down (13%)
• Errors (13%)
• Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Noida	App Crashing	5 days ago
St. Louis	Device Failure	10 days ago
Grenoble	Device Failure	12 days ago
Paris	App Crashing	13 days ago
Köln	Online Features	15 days ago
Rotterdam	Errors	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Blake (@Blake_kane12) reported 7 minutes ago

  @ChaseMe_NKOTB @FitbitSupport Had exactly the same issue but i was helped by a hacker called KridCrack on Instagram he's the best. Text or WhatsApp him +14144854707

• 
   DavieB 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪🇪🇺 (@davieb719) reported 9 minutes ago

  @QueenWeezy @FitbitSupport Not one Versa i’ve had has lasted longer than 18months, it’s a manufacturing fault yet they won’t address it (or don’t want to). They used to be very helpful but now they just fail to help their customers in general. The quote to me was “enforcing our policies”

• 
  Iain Halliwell 💙 (@ihalliwell) reported 9 minutes ago

  @FitbitSupport You already told me to do one , broken button on an ionic after it had already been replaced once , second one lasted 4 months , really poor as I own 8 devices in total

• 
  Kate Thomas (@katescolley) reported 9 minutes ago

  @FitbitSupport I've had my versa 2 less than a year and the battery has started running down really fast. Any ideas why this might be? Thanks

• 
  Mike (@Rhalken) reported 13 minutes ago

  You know @fitbit @FitbitSupport when someone pays for 2 day expedited shipping that usually means 2 business days, not a whole ******* week 😒 terrible shipping/processing department

• 
  Ben Thornton (@BCThornton) reported 13 minutes ago

  @FitbitSupport My daughter has a Versa 2 she got in October 2020 and it will no longer hold a charge. Bought it at Costco. Can you offer any help?

• 
  mario. (@AmazingMario15) reported 14 minutes ago

  “what’s strong with me” is the absolute worst slogan i’ve ever heard. @fitbit do better PLS

• 
  KJ #champions 🏆 (@renrocket07) reported 16 minutes ago

  @FitbitSupport Within the last few both the ladies fitbit versa 3 and my ionic have both stopped charging? Wtf is that all about 😡 #fitbit

• 
  Amar (@Amarnath11) reported 17 minutes ago

  @FitbitSupport @FitbitIN @fitbit my Fitbit Versa 3 feel off to the ground and display seems not working (barely see the screen). Tried rebooting but no use. Could you pls help sort.

• 
  Candy Nyangoya (@CandyNyangoya) reported 18 minutes ago

  @ReenaLahiri @FitbitSupport This must be the worst in the range really.

• 
  Hannah 🇪🇺🇬🇧 (@ravengurlxx) reported 18 minutes ago

  @FitbitSupport my Fitbit versa is a few years old, but this week it keeps flicking from screen 2 screen. Then when I changed clockfaces as suggested by FB, it's now frozen on the Fitbit clock face and I cannot move from it. I can't navigate the watch to factory reset either #help

• 
  𝕋𝟚.𝟘 (@_Teeena) reported 24 minutes ago

  @FitbitSupport 2/2 conjunction with any other offer! This is absolutely ludicrous. You have a known defect with your watches and you still continue to provide abhorrent customer service. The 35% discount was to compensate me for two broken Fitbit’s in a little over as many years! Be better!

• 
  Candy Nyangoya (@CandyNyangoya) reported 25 minutes ago

  @Roxana66126924 @FitbitSupport This is exactly how they die, my 3rd one died about a month ago and since it was out of warranty well its my own problem seeing as its the same exact thing that has happened to the previous 2 and the complaints on their page really points to appaling products.

• 
  @colinwhitear (@colwhitear) reported 27 minutes ago from Maidstone, England

  @FitbitSupport I bought my wife a Fitbit charge 3 in March 2020. It’s starting to have issues with missing pixels. We’ve tried several restarts but need more help. Anything we can do?

• 
  FearTheSpear🍢🦬 (@bill_mayville) reported 27 minutes ago

  @MrsSurvival @FitbitUK @FitbitSupport I had this same issue this year. Fitbit support was very unenthusiastic about resolving this problem. Kept telling me it’s out of warranty so they couldn’t replace it but gave me a promo code off a new one. Like I wanna drop another $200+ for shoddily-constructed trackers.

• 
  Mrs Survival (@MrsSurvival) reported 27 minutes ago

  @bill_mayville @FitbitUK @FitbitSupport I tried those. They’re a bit clunky. Also, the problem is that the watch is actually held together with glue. That’s what they need to address. Lack of craftsmanship

• 
  Manuel Montanez (@Man_Yo) reported 31 minutes ago

  Tried to get back to @fitbit after so many years because of the new charge 5 … wow! Is the word how downhill they are going. Customer support horrible and the charge 5 was just as bad. No help… in two days instant return big thumbs down

• 
  Warren Merrill (@merrill_warren) reported 31 minutes ago

  @FitbitSupport Tired of being out on hold so long by phone support who can’t do their job. Tired of being asked same questions about the problem after explaining the problem. Tired of problems with watch. Tossing it in the back of the draw. Back my more reliable $25 no name watch

• 
  Donal O'Sullivan (@DonalOS42918684) reported 38 minutes ago

  @FitbitSupport I’ve moved home and cannot connect my Aria to the new network I have. I have followed instructions but to no avail. I see this is a common problem many users have and clearly a fault with the Aria. Please advise

• 
  Louise Webster (@Louisewebster) reported 39 minutes ago

  @FitbitSupport hello, the display on my versa 2 has stopped working. Help

• 
  pawan (@pawankanthu) reported 43 minutes ago

  @FitbitSupport my charge 4 broke down with in 4 months. Can i get it replaced ??

• 
  Brian Kenny (@briankenny92) reported 44 minutes ago

  @FitbitSupport Hello, I have a versa 3 and for some reason it keeps disconnecting Bluetooth. Highly inconvenient. Is this a known fault or is there a way to fix it? It is about 1 year old and this has been an issue with it on and off for the last 8 months.

• 
  Chris Lion-Transler (@CMLion) reported 49 minutes ago

  I keep getting these emails from @fitbit re: their sale. I’ve tried twice to buy a #versa2 but the only option is small. Twice I’ve been so disappointed I canceled my order. My old Fitbit is barely clinging on. When I replace it, I guess I’ll go with an Apple Watch. #wtf

• 
  Miss B™ (@QueenWeezy) reported 50 minutes ago

  @FitbitSupport That article didn’t help. The flashing light don’t work anymore

• 
  Kieke (@Kiekekiwi03) reported 54 minutes ago

  @FitbitSupport hi fitbit, i have a lot of problems with my charge 4, but i can't contact any sort of customer service. the site either redirects me or shows an error. i would really appreciate some help!

• 
  Pau Fdz (@Panina_Fdz) reported 54 minutes ago

  @FitbitSupport need your help! Every time I’ve tried to set up my aria to a new network it takes me forever and this time the network is not appearing. After three changes of home I would expect this issue to be fixed with the upgrades but this seems a common issue among users

• 
   DavieB 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪🇪🇺 (@davieb719) reported 55 minutes ago

  @FitbitSupport I’m not really getting anywhere with this issue, i’ve sent another DM

• 
  Clare Bear (@ChaseMe_NKOTB) reported 56 minutes ago

  @FitbitSupport can you help me ? Your app has logged me out & I can't remember my password. I'm trying to reset it, but give me a clue here?? I'm putting in some of the most bizarre passwords & keep getting this error over & over. Thanks

• 
  Kim Plowman (@Kim_Badger) reported 57 minutes ago

  @FitbitSupport I bought a versa 2 in January and the pink strap is starting to split at the join. I can't seem to find a link to a genuine replacement. Please help, I don't want a black or blue one!

• 
  Erin (@erinava) reported 57 minutes ago

  @_Teeena @fitbit @FitbitSupport Terrible product. I will never buy one again. I discourage others from buying as well.