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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (42%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Boo Hurlock
(@boo_hurlock) reported
@FitbitSupport @EppBuckingham Absolute garbage company. A class action lawsuit should be started against them. Their software can update your watch making it unusable and when you try and get support all they say is you have to buy a new one.
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Rolla Bee
(@rollabahsous) reported
@fitbit @FitbitSupport Fitbit can't even tell you what's wrong with your device when it suddenly stops working. They just give you a small discount and expect you to shell out more money on a new one that will probably break down randomly too.
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Lee Heycock
(@leeheycock) reported
@fitbit #TellTheTruth my Fitbit Sense worked fine for 5 months then started miscounting floors by > 1000%. Your support is useless and have told me that it's not broken (seriously??), and that you might do an update to fix it. No replacement, no refund, just a £300 piece of junk.
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monsur chowdhury
(@ChowdhuryMonsur) reported
@FitbitSupport my Fitbit Ionic loosing battery power even after fully charged, after only two-three hours. Need help .
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Laverne Anderson 💙
(@laverne742) reported
@FitbitSupport Help! My Charge 4 won't sync and I cant reinstall 😭. What do I do? I just get the message "App is needed to sync this device"
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Anna W 🌿🕊
(@_itsawx) reported
@FitbitSupport having trouble with my Fitbit inspire HR the past few weeks issues with syncing can you help?
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Harley
(@iharley11) reported
I think @fitbit stress monitoring is broken. I consistently get higher stress "scores" when I sleep longer and significantly lower "scores" when I sleep shorter. I could have sworn bad sleep was a stress indicator.
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Mike
(@m_birac) reported
@getfittrack @fitbit YeAh and now I have to wait 24 hours for another response. This is by far the worst purchase I’ve made.
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Sara Mitchell
(@Sara_Mitchell13) reported
@FitbitSupport I love laying down and my versa 3 says my resting heart rate is 94… when I’ve avg 58 the last two months? I’ve done all the trouble shoots. What’s wrong with the new update
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MissAnthrope
(@MissAnthropeDFW) reported
@fitbit I have tried EVERYTHING, multiple contacts with @FitbitSupport . Tighten, loosen, move it up, move it down, resync, reboot, clean it, don't clean it so much - Support makes me jump through hoop after hoop and NOTHING FIXES IT! YOU ARE CHEATS AND LIARS!!!!!
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Eileen
(@EileenJenapoli) reported
@fitbit help as of July 1 my resting heart rate it showing in app
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Boo Hurlock
(@boo_hurlock) reported
@FitbitSupport @heyemk Don't waste your time with these canned responses. They're meant to appear on social media as being responsive, but in reality all you'll get is sorry we broke your watch but you'll need to buy a new one. Fitbit is the worst company I've ever had to deal with.
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𝔇𝔞𝔫𝔞-𝔏𝔶𝔫𝔢 𝔉𝔦𝔰𝔥𝔢𝔯
(@jazzchiq) reported
@FitbitSupport Issue with app not resolved. It still doesn't work and it prevents other apps from loading. Phone gets stuck. Have to reboot for phone to function again. Galaxy S10.
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Pankaj Jalan
(@pankajjalan2001) reported
@FitbitSupport my charge 2 sometime does not wake up when I try to see the time or hear rate..Can you pls help
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NovaLee
(@NovaLee04487436) reported
@FitbitSupport Here's the thing though, I shouldn't have to go through all of those steps EVERY time I want to sync my watch. Get your **** together and fix the app.
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💙🐾Lady Bonnie Boo BT 🐾💙
(@BonnieBooBT) reported
@FitbitSupport the screen on my fitbit charge 3 is so dim I can't see to increase the brightness! I've tried the restart by holding the button down but no change. Very sad as its only 2 and a half years old! Please advise!
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JAsh309
(@JAsh309) reported
Is there another @FitbitSupport problem? I can't log into my account; I keep getting a "server error" message.
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S S
(@Sarah97851167) reported
@FitbitSupport please advise I bought my son a Fitbit inspire for Xmas. He caught the strap while at school and has damaged the strap which I can replace but the bit that the strap connects to on the actual Fitbit piece (hole) has also broken. Is there anyway of repairing this?
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Julie L
(@julesLH79) reported
@FitbitSupport help needed my versa 2 has switched itself off and wont come back on after becoming extremely hot to touch and burning my wrist I removed it and it left a red mark please advise
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Rajarshi Goswami
(@npmrunstart) reported
@FitbitSupport Was finally able to get the issue fixed after over 2 weeks . Had to push support again. Thanks
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Aída Tarí
(@AidaTari) reported
@FitbitSupport very bad support service. No response no solution
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Karissa Cherry
(@CherryBerry202) reported
@FitbitSupport please, please fix the bug in your app asking for location to be enabled every time I sync my fitbit, sometimes it does a double pop up for the same sync. It’s annoying. It’s making me hate your product. Your forums have threads for years asking this to be fixed
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Boo Hurlock
(@boo_hurlock) reported
@heyemk @FitbitSupport Same. I've been venting for 3 days. It's my daughter's watch which she was relying on to track her workouts. It all started with clock face issue, they had me reboot it and now it's stuck in a boot loop. If she dropped it and broke it I'd buy her a new one, but @Fitbit broke it.
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K e l l y
(@barbiekellys) reported
@FitbitSupport Thanks for replying so quickly. I was all set to record the issue this morning but it didn’t happen! It worked ok today 🙈 I will keep an eye over the next few days & get ready to record it - will let you know all the details you’ve asked for if it happens again 🤞🏻Thanks!
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Mike
(@m_birac) reported
@getfittrack No one Is taking care of me. 24 hours for a response is poor service, and all your team is doing is just giving the same canned responses . I really wish I got a @fitbit scale. At least they respond in a reasonable time.
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Rolla Bee
(@rollabahsous) reported
@fitbit @FitbitSupport I have friends that have literally broken their 3rd party trackers from Amazon & they still work! @fitbit's Inspire HR stops working randomly & they can't even tell you why! What kind of scam is this? Are they just meant to break down so you keep giving them your money for more?
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Caitlin Barney
(@Cbarney86) reported
@FitbitSupport your support team is a joke. I've had an open case for over two weeks and have yet to receive a resolution or had anyone been in contact with me regarding the case. TERRIBLE CUSTOMER SERVICE
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Philip Masturzo
(@Phil_Masturzo) reported
@FitbitSupport Has been sending me in circles with zero help. Bad Business!
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Rajarshi Goswami
(@npmrunstart) reported
Facing issues with the 6 month trial subscription of Fitbit Premium with semse and @FitbitSupport your support sucks! 2+ weeks to check such a small issue.
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Philip Derrow
(@Spartan513) reported
@DrEricDing @fitbit Yep, proof! 33 people out of 37,000 participants (234 w/ + test) with average resting heart rate 5 bpm higher than their previous average. Sure seems like something worth shutting down the world.