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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (21%)
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Errors (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Krissy
(@Angrysloth21) reported
@FitbitSupport really not happy. The 3rd time there has been a problem with my Fitbit, now it is completely dead!
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Lee Taylor
(@Gavenlee2003) reported
@FitbitSupport My fitbit alta hr is not working. I woke up this morning and it was 40 minutes off and the screen either doesnt turn on or just freezes. I tried restarting it teice but that didnt fix anything.
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Jess Clark
(@WithoutTheIca) reported
@pricelessvic @NatAlaMcC @FitbitSupport There’s 100s of woman complaining over on the Fitbit website community board and one got a response from them saying “we may not be able to find a solution in the immediate future”. Like who do they have working there that can’t fix an app
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Biggi
(@brigitteallen) reported
@FitbitSupport - both my daughter and I have a charge 3 Fitbit. Lately, when either of us checks our sleep score, the date takes ages to load and the App gets stuck on that screen until the data loads. Is there a glitch that needs resolving?
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Funwithsharps
(@funwithsharps) reported
@Rami_Khalawi @FitbitSupport This, along with their issues with gps on the charge 4 plus issues with their assorted products not syncing reliably are on a long list of known problems that they won’t fix.
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Dterrain
(@WouldUkindley) reported
@fitbit hello, so my fitbit Alta started beeping last night, in the middle of the night, like a fire alarm. Goes for about 30secs and scared the poo outta me at 4am and it happend now at 8am. Any reason why this is happening? Any help would be grateful.
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Gordon B Brown
(@gordonbbrown) reported
@FitbitSupport, why did you guys change the period tracker of your mobile app starting point to 1969? It’s not really an issue just time consuming to scroll through 50 years of blank months to get to today’s date to view your current period cycle. Must not have female developers?
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Ania June Sherlock
(@AJSheerLuck) reported
@FitbitSupport bought a sense 2 weeks ago, HR has never worked. Issues with Bluetooth. done all the troubleshooting - still not working. Want to start the refund process now.
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Laura Dodsworth
(@dodsworth_laura) reported
@FitbitSupport my versa 2 suddenly is just displaying the Fitbit icon. It was working thus morning. I have deleted the app and reloaded but my phone can’t find the watch on Bluetooth. I’ve held down the button for 10 seconds to reset . The battery is fully charged please help
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Radhika
(@RadhikaDhadwal) reported
from
Rānchī, State of Jharkhand
@FitbitSupport Hi. My Fitbit Charge 2 was bought in the US (San Fran) & Ive had it since 2017. I love my Fitbit. H/e, it's now developed a crack, suddenly, for no reason. Reading up I find it's an issue that many have faced. Help!! How do I replace the cracked screen in India?
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Laura Hamilton
(@mslaura) reported
@FitbitSupport My Charge 3 display died, I was sent a warranty replacement, and now that display has gone completely black as well. It still gathers data for the app, but is useless as a watch. Have tried restarting multiple times. Is this an issue with the Charge 4 too? Help.
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Pete Olympian
(@PeteOlympian) reported
@FitbitSupport It's not an issue. I just don't want to trash a non-worling bit of electrical equipment if I can avoid it.
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panda on hiatus
(@PandaThighs) reported
@FitbitSupport The screen has black lines across it, assuming it’s the pixel display not working properly. It’s a charge 4.
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Gemma
(@GemmaJo86) reported
@smartestmommy @fitbit @FitbitSupport Have you managed to fix it? I try to view my sleep results and the app completely freezes 😱
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book-shelf ♡
(@B00kShelf) reported
@FitbitSupport hi, my screen has lost the light and I can hardly see the screen on my fit bit... can you advise what I can do please. I’ve tried changing the clock, tried resetting it. Not working :(
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Raj vihari Kongara
(@VihariRaj) reported
@FitbitSupport Since the day I got my Fitbit. I have turned on hourly movement notifications. But till date it’s not working. My device is up to date. My fitness tracker is up to date. Also, all the notifications are already turned on. Help me! Charge 4
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Laura Alexander
(@LauraAl21042560) reported
@FitbitSupport heart rate is not recorded for a few days, please resolve this issue. Also, my daily exercises are not tracked daily please fix this problem. Thank you
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Mark McCauley (team earthlings)
(@marktmccauley) reported
from
Daly City, California
Just a reminder that @fitbit is ****** company that doesn't stand behind it's product any more. @FitbitSupport is a joke and @Fitbit premium is useless garbage that they need to trick people into paying for.
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Paula Fuller
(@fuller381) reported
@FitbitSupport having trouble syncing my new Alta to my iPhone X. I ha an old Alta but now replacing it
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Zoe Gauvreau 🇨🇦
(@ZoeGauvreau) reported
@FitbitSupport Love my new Sense but as you know from the many many complaints it has a problem with accurately measuring HR. Mine is about 20 beats too high I’m figuring this is a firmware update to fix? ETA for fix?
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Rhiannon Jones
(@smartestmommy) reported
@FitbitSupport I have already tried all troubleshooting steps including reconnecting bluetooth and factory reset, as have most of the people on the forum. It can’t be a coincidence we all had the same issue at the same time
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Cat
(@chatcat13) reported
@fitbit your customer service is terrible! I've explained my self 10 times and sent pictures...still blaming me!
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Em
(@EmilyAllan14) reported
Don’t even want another one now, just want my money back as they are clearly not fit for purpose! And the person @FitbitSupport was telling me how to try and fix a completely different Fitbit, I had to say that won’t work for the person to realise!
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Joanna Jackson
(@joannaxx18) reported
@FitbitSupport help! The heart rate sensor has stopped working on my versa 2. I've restarted it and factory restored it and now I'm not sure what to do. The lights on the back are also off 😔
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Katie
(@katelbarnett) reported
@FitbitSupport do you have a timeline for updating your iOS app to fix the broken sleep tracking? It’s been broken a few weeks + seen many app review complaints on it...
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David
(@hodsoll26) reported
@FitbitSupport need help
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Julia ♥ Nollie
(@NollieMarie07) reported
@FitbitSupport It has been reported, received a discount code since it wasn't in warranty. However, there is issues with your website that I get an error message if I'm logged in or if an order does get placed the overnight shipping changes to standard shipping. 3 TIMES #annoyed
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Funwithsharps
(@funwithsharps) reported
@persiankultur @FitbitSupport What did it for me was their defective products, terrible customer service and the moderators who delete comments from frustrated users on the online help community forum.
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Cat
(@chatcat13) reported
@fitbit It's all about how customers are treated clearly fitbit does not care about their customers! Why do I have to explain 10 times and still no resolve to issue!
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Charlotte
(@EnviroHope) reported
I will never, ever for the love of God buy another @fitbit product again. Countless emails about my product not working, had a broken refurb sent, a bot would be more helpful with following up. I am out the cost of the watch for a piece of plastic that can't even tell time.