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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Madelief Albers
(@madeliefalbers) reported
from
Groningen, Provincie Groningen
@FitbitSupport after moving between timezones 6 times this month, my Charge 3 refuses to get back into my current timezone. I've tried restarting, resetting back to factory settings, deleting and reinstalling the app, etc. Please help. 🥲
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iamchie
(@ChieArriola) reported
from
Las Piñas, National Capital Region
@FitbitSupport please help. I cannot pair my inspire 2.
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ಸುನಿಲ್ ಶರ್ಮಾ
(@sunilp_sharma) reported
@FitbitSupport , I have charge 3 Fitbit. I want to change the new strap as the old strap is broken. Strap is stuck and unable to remove it. Tried as per you tube guide and it's not working. Any suggestions?
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Scott
(@Scobu70) reported
@FitbitSupport ordered a screen protector through you. Received a sports band instead. Customer service is a joke. Called 5 times. Disconnected. Can't understand them and they cannot understand my problem. Not impressed so far as a new fitbit owner.
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Dan Baran
(@defragger) reported
@cilantroversy @fitbit @madebygoogle Sorry for not getting back to you. Fits great, I've been using that one primarily over the last few days and haven't had much of an issue with it.
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Vikings
(@ghorpade84) reported
@FitbitSupport Since more than a year my Fitbit ionic is not in sync and also my IONIC is locked condition and yet i am waiting to get an my refund because of the IONIC product issue I will think 100 times before buying Fitbit product going forward
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Stephen Balmer
(@stephenbalmer) reported
@fitbit how in the name of goodness do I actually get access to someone to help with why my Charge 3 is unreadably dull. I’v reset and tried all the settings as instructed.
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Linds
(@linds_b) reported
@FitbitSupport After the last app update I’ve lost the silent alarm feature. It just says ‘not synced yet’ over and over and over. How do I fix it?
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Charlotte Keyworth
(@lion_girl90) reported
@FitbitSupport Me and my family have recently purchased inspire 2's, mine and dad's year of premium has activated fine but my mum's keeps saying she's not eligible for a free trial. She's never had a fitbit before how do I fix this for her?
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BenzoJones
(@benzojones) reported
@FitbitSupport My versa has stopped working with my Samsung s21. It's tracking steps, but the Versa3 Controls are no longer connecting via Bluetooth and I am not getting notifications etc. Is this a known issue?
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Greg Hand, MBA, MSEE
(@gfhand) reported
@fitbit I've been an avid Fitbit user for 6 uears... ordered 18 products and spent more than $2,100... so, why is it your online support cannot handle special cases and seem unwilling or unable to escalate... How do I email a decision maker with an issue?
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Christopher
(@CJArndt) reported
@FitbitSupport The model itself was a bad idea. Perhaps I should have bought Charge 5
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George King
(@GeorgeK51791897) reported
@fitbit @FitbitSupport @FitbitUK have the worst customer support I have ever experienced.
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Mrs F
(@MrsF98015170) reported
@FitbitUK @FitbitSupport I have been waiting 2 months for a solution to my issue. I have a device I cannot use and am getting nowhere with customer support. Very unhappy.
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Daniel Buchholz
(@danielobvt) reported
Dear @fitbit @FitbitSupport seriously, I really do like my Sense and wear it all the time (now that I found a better band, that’s another story). But the charger. Whoever came up with that garbage never travels. Third time on vacation where one of the little prongs died.
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Noel Braganza
(@dootah) reported
@madebygoogle i think the #pixelwatch and the #fitbitapp @FitbitSupport have a calorie counting issue. I'm apparently burning at least an additional 1200 calories a day since i wore my Pixel watch. ⌚
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wilson nadar
(@66tweet66) reported
@FitbitSupport Please help in getting my Ionic watch serial number. I am following up since June 22. Without this, I am unable to get my refund. It is really frustrating... Wilson Nadar, India
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Nes Tea
(@IsaacClark87) reported
@FitbitSupport Hi. I sent a private message. I just purchased an accessory from your official website, and i made an error in choosing the correct strap size. Please help.
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Jens Backeman
(@JBackeman) reported
@madebygoogle I've been waiting for a Pixel watch since you bought @fitbit. To bad it wasn't sold in Sweden so I had to buy it from a French store (hooray for the EU!).
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wilson nadar
(@66tweet66) reported
@FitbitSupport PLEASE HELP in getting the serial number of my IONIC watch for refund. Any Service Center in Mumbai? Need to verify the account but watch is locked... Wilson Nadar
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Vansilli
(@Vansilli) reported
The @FitbitSupport Aria has got to be the worst ******* scale to try to sync to your @fitbit app. Been on this **** for 45 mins trying to connect it from my desktop or my phone. Gimme your smart scale recommendations.
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Pete Sematary
(@hearnesque) reported
@FilmProProdPod @fitbit Yeah I imagine part of mine is active brain at night but I need to get my sleep apnoea under control as I’m sure it’s ruining everything else. I wish my apnoea was a weight thing, as that would be a (relatively) easy fix, but it’s not :(
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TCAnelle
(@TCAnelle) reported
@FitbitSupport My Inspire2 won't update time after travel. App set to automatic time zone. I've synced multiple times, rebooted device, and reinstalled the app. Recently app hasn't retained time zone setting, but when turned on again it's fixed it, but not today. Pls fix ASAP.
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Debbie Francis
(@debbief1011) reported
@fitbit - shame your customer service isn’t as quick to help as you taking people’s money for an order then refusing to follow on on the delivery. Extremely poor customer service - just be aware everyone! @FitbitUK @FitbitSupport
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Michael Gammans
(@michaelgammans) reported
@FitbitUK @FitbitSupport. I bought a Versa 4 through Blue Light Card and want to return it as it's not working correctly. Apparently, watches bought through Blue Light are not sold by Fitbit so they will not refund me even though the link on the blue light card to contact Fitbit
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SR Lakshmi Narasimhan
(@narasimhan_sr) reported
@FitbitSupport I purchased Fitbit charge 4. I lost its charger and not able to get original charger. Further the strap also broke. Please help me in getting new charger and new strap.
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Mewded Y
(@Ms_Mewded) reported
@IanChri47809496 You think that’s bad, it’s been 28 weeks and I keep being sent on a wild goose chase. #fitbitionicrecall #fitbit @fitbit @FitbitSupport you can’t possibly be trying to dodge refunds after a recall
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Keith
(@keithdsouza) reported
Hey @fitbit first of all your chargers are so bad they they break down and it's been 30 days since you shipped me a replacement but it's not here, your support is useless too, please get some competent people to fix this
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Destiney
(@Deadhawk666) reported
@FitbitUK @FitbitSupport hi, me again, since you guys can't seem to help me and keep emailing me that my case is closed after FOUR months of trying to get into the damn account since YOU locked me out due to your system not working as it should.
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Cathy Cardinal
(@CathyCardinal) reported
Lessons learned: Dog actually gets *less* ***** at dog park when it's raining; bringing towel = good idea, not wrapping dog *before* entering car = bad idea, she shook off in the back seat; the rain will stop as soon as you come home; @fitbit registers drying the dog as cardio.