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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (23%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (11%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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EgeGirlforLife
(@Lauri9865) reported
@FitbitSupport I think it's going to be time to ditch my Charge 5 & Fitbit altogether. It registers my walks as elliptical, and the stats are incorrect. It seems I'm not the only one with this problem and you're doing nothing to correct it.
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Weird Purpose
(@Weird_Purpose) reported
@FitbitSupport @fitbit Sent my fitbit sense away for a replacement 3 months ago - have contacted customer service 4-5 times since then and still haven't had an email or a replacement - can you help!?
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Sue O'Connell
(@SOConnell64) reported
@FitbitSupport @fitbit What about the sleep tracking issue with the Sense 2? You don’t answer emails, it’s been a problem for years. I’m updating my review to say I DO NOT RECOMMEND!
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hobbo1972
(@hobson_com) reported
@FitbitSupport why is it taking so long to issue refunds for the ionic?? I've waited since Dec and still nothing . Keep being told my payment is in the next dump but no one can tell me when that is . Come on @FitbitSupport sort it out I want a new watch #fitbitIonic #refund
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🇺🇦LesCalculsSontPasBonsKevin ⬆️⬇️
(@AymPasdutout) reported
@FitbitSupport I'm back Still have problem
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Pathan Mudassirkhan
(@Mudassir2804) reported
@FitbitSupport I have sent. And I know only response I am going to get is, your warranty is expired and you are supposed to buy the cable. How do I trust the sustainability of the cable when it gets bad every 3-4 months
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Thaiti Tuoa (Phare54000)
(@Tyu67th8y) reported
@fitbit @madebygoogle Tyu67th8 Help Mee Set out Hacker Chiana To phone km
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Ivan Rodrigues
(@london_gaymer) reported
@FitbitSupport Hi, I appreciate your reply but I've been through the support around 3 times before on a previous model and I really don't have the time anymore. The device itself is shockingly bad, I thought a newer model would fix it but its the exact same issue 3 models later.
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Sue🙋🕍🇺🇸
(@Churchlady83) reported
@FitbitSupport @fitbit Why won't my device Sync?? 3 days now!!!! FIX IT!! Ice tried all to your suggestions
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Dave Wherry ☮️
(@Dmwherry) reported
@FitbitSupport seriously, I drove from the Central time zone to the Eastern time zone. Just after entering Eastern I opened the app. 6 hours later the time still has not updated. PLEASE give us a way to update the time. This has been a long time problem. Be responsive.
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Ray Holtz
(@rjholtz) reported
@FitbitSupport charge5 won't sync. I removed it from iphone, removed app, readded app. now app and regular website won't let me login. Can you please help me?
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Question Everything
(@AHappy_Place) reported
@d3irdr3 @fitbit Same here! And when you message @FitbitSupport all you get is a bot response saying ‘we hear your frustrations…blah, blah’. Really bad move and even worse PR.
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Mark Rutte
(@MarkRuttah) reported
@FitbitSupport I have a problem, when I want to connect my charge 4 to my new phone it won’t work, after I connect it and type in the code from the Fitbit it keeps loading and it won’t work. Please help
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Sudha Jamthe #Blacklivesmatter
(@sujamthe) reported
@fitbit I am not looking for help, was giving feedback to improve your product because asking you login to unsubscribe from your emails is not standard or even legal flow
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Randy
(@RandPitt) reported
@fitbit bad decision on removing the challenges.
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LaRonda Robinson
(@JamaicanVision) reported
@shannonajclarke The issue that made me drop @FitBit wasn’t a tech issue. It was the condescending attitude of their support reps.
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I'mjustsayin'
(@Deweylovespizza) reported
@FitbitSupport after a full month waiting and getting no help (including chat, tweets and email) bought an @amazon Halo- 10/10 highly recommend- does everything your device is supposed to do for a third of the price. (Promotional price $37!) Thanks for nothing.
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Sudha Jamthe #Blacklivesmatter
(@sujamthe) reported
@FitbitSupport When I get an email I should be able to click unsubscribe to any email. This leads me to login to Fitbit and I have logged in the Fitbit app and do not want to login on a browser just to unsubscribe. You should make unsubscribe 1-click from the email
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LDaisygirl🧘💙
(@sleeplessinNW) reported
@fitbit Why are you removing challenges? Its literally the only reason to use a fitbit over an apple watch. Terrible decision!! #fitbit Stop this now #workweekchallenge
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Emilio DomSa
(@emiliodomsa) reported
@FitbitSupport hi, can’t you help me? I tried to connect my Inspire 2, with a android, but a could not. I don’t know why!
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Leanne Gerrard
(@lealeagerrard) reported
@FitbitSupport my Fitbit has broken can you help please
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Gozirim Ben
(@Gozirimben2) reported
@fitbit for some days now I'm unable to send messages or comments. What's the problem?
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GuentherTheGeek
(@GuentherTheGeek) reported
@fitbit It hard to pick my sense 2 over my #applewatch y’all want to charge me a arm & leg for the “premium” that I get free with my Apple Watch then you guys take away everything else like apps and music functionality why? Can’t get pixel watch since I have iPhone. #wtf
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Robin Evans
(@therobinevans) reported
@FitbitSupport Good Evening, my Fitbit Flex 2 seems to have stopped reading my exercise minutes, can you suggest a fix
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ANAND KHADILKAR
(@AMKHADILKAR) reported
@FitbitSupport I am surprised to note that instead of providing support to sort out the problem @FitbitIN is indirectly suggesting to throw the device in dustbin as it is out of warranty and they are unable to find the solution. @FitbitDev
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Glenn Nolan
(@nolantium) reported
Ahoy @fitbit Have updated my Charge 5 to 1.88.58 and battery life has gone from 6 days to 3 hours despite my double checking of usual settings. Help!
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Matt
(@mattcpadua) reported
@fitbit is the fitbit workweek challenges permanently getting shutdown? Plz reconsider
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Offbԑatmammal 🇦🇺😷💉⁴
(@OffBeatMammal) reported
@madebygoogle you've invested a lot in @fitbit and hope to encourage premium subscriptions with Pixel Watch, yet right now it seems you are happy to let them trash their reputation with really poor software decisions in their app and in Sense 2 firmware/apps. Why?
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The__Farmster
(@The__Farmster) reported
F***ing hate how the #fitbit isn’t clever enough to realise when your sleeve accidentally catches it. You start recording exercise and it stops recording after a second. Then you walk 3km. Yeah. I’m just doing this for the laugh. Poor. @FitbitSupport
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Ivan Rodrigues
(@london_gaymer) reported
People please, no one ever buy any #fitbit watches. The sync's are always broken and takes over an hour to sync. I'd try set an alarm before bed, but actually lose sleep trying to set it up. Refund please @fitbit? #google watch for my birthday anyone?