Is Fitbit down?

Problems in the last 24 hours

Fitbit signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (27%)
• App Crashing (23%)
• Errors (23%)
• Device Failure (14%)
• Website Down (9%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	19 days ago
Hamburg	Device Failure	21 days ago
Seattle	Online Features	23 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MV Balaji (@MuVeeBalaji) reported 2 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  Jake (@rugbyballs8) reported 3 minutes ago

  @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

• 
  Marty (@Marty_FTT) reported 5 minutes ago

  @actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.

• 
  mv (@lord_of_own) reported 7 minutes ago

  @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

• 
  Bessents Mean Right Hook (@BessentsFist) reported 11 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Fitbit_DE (@Fitbit_DE) reported 16 minutes ago

  @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

• 
  Matthew Amick (@RunningAmick) reported 18 minutes ago

  @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

• 
  Mudit Saxena (@MuditSaxen56971) reported 19 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  Sharing King (@barn_burn) reported 20 minutes ago

  @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

• 
  Claudia (@claudiainbombay) reported 23 minutes ago

  @dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...

• 
  Victoria Gleeson (@LadyGus) reported 24 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Front St. Finance (@luke4696) reported 25 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 26 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 26 minutes ago

  @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 33 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Simon Atherfold (@Grumpysworld1) reported 36 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  Texas Peaker 💪 (@PeakerNation) reported 37 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  subba Taniparti (@subbu1299) reported 39 minutes ago

  @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!

• 
  MH (@Ms01251977) reported 39 minutes ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

• 
  mege (@mege69) reported 42 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Ryan Linville (@Linville34) reported 42 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 44 minutes ago

  @All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport

• 
  Sanjay D (@sanjayk0303) reported 45 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Rob Williams (@codeslubber) reported 48 minutes ago

  I am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.

• 
  Jennifer McFarland (@JenniferMcFar16) reported 49 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Harshad (@Harshad81545152) reported 50 minutes ago

  I bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK

• 
  Mikko Tuomela (@mikkotuomela) reported 51 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Seebee (@SeebeeNarra) reported 54 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  Eneleak🍷 (@kaeleneak) reported 56 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Paul DeKraker (@DeKrakhead) reported 57 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.