Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (32%)
-
Online Features (20%)
-
App Crashing (20%)
-
Sign in (12%)
-
Website Down (8%)
-
Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
JLB2020
(@JLB20203) reported
@JaneLjaries @FitbitSupport I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
-
Ben
(@BenSmart1) reported
@FitbitSupport Guys, I'd been up an hour; there's ten paces between my living room and bedroom and five between my living room; I'd walked maybe 50 paces. The app is broken.
-
JLB2020
(@JLB20203) reported
@FitbitSupport @JaneLjaries I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
-
Laura Martin
(@lauraweir79) reported
@fitbit terrible customer service experience
-
Daniella
(@Daniell04797864) reported
@fitbit @FitbitSupport @FitbitUK please can somebody help my husband! He ordered a new strap from your website and it has been delivered to a post office! No idea which post office! We have tried to get in contact with customer support but no reply on the chat bar or phone!
-
MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport @RoxKins Good luck if you dm them, fitbit support is the worst. I bet they'll have plenty of help articles for you to read..
-
JLB2020
(@JLB20203) reported
@JaneLjaries @FitbitSupport I have the same issue with mine and they will not replace for you. it is a known issue with Charge 3. @FitbitSupport doesn't actually care about the customer. They will only give you a discount code to buy brand new not replace even though defective
-
JLB2020
(@JLB20203) reported
@fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. THEIR SUPPORT IS TERRIBLE AND THEY DO NOT CARE
-
JLB2020
(@JLB20203) reported
@FitbitSupport @Place_of_Zen I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
-
Яobbie Goodall
(@robbie_goodall) reported
@FitbitSupport This is quite possibly the worst way to issue refunds for a product that is faulty/dangerous. I just looked on the fitbit upgrade site, the bands available are horrid colours/ wrong size. Now you want me to get a 3rd(my bank) party involved in getting money 🤯
-
CJ 👾
(@ww0_cj) reported
@lucky225 @fitbit @USPS I’ve done that before, some post offices will forward it on to UPS (mine did). Only problem was it did take an extra few days for UPS to come grab it from them.
-
Jeff
(@Metal_Heart75) reported
@fitbit @FitbitSupport recalling our 300 dollar ionic watches, and sending money back with @paypal that has disappeared when we try to claim it is horrible... It is like you stole our watch.... Phone, twitter, and live chat have been no help either. #Horrible
-
George West
(@gwest51) reported
@FitbitSupport Thank you for your response, but while waiting I called #FitbitSupport. After determining the charging cable wasn't working properly, one is being sent as replacement. I'll keep you updated once it arrives. Again thank you for your help and your time.
-
JLB2020
(@JLB20203) reported
@FitbitSupport @sanasfifthphone no you are not, stop lying. you do not care and you do not reply, in fact you ghost customers and do not stand behind broken products.
-
JLB2020
(@JLB20203) reported
@FitbitSupport @hooked4iron REPLACE BROKEN PRODUCTS... PROBLEMS WILL BE SOLVED AND CUSTOMERS WILL HAVE A BETTER EXPERIENCE. OH WAIT... SUPPORT TEAM WON'T EVEN ESCALATE TO A SUPERVISOR WHEN ASKED.....
-
JLB2020
(@JLB20203) reported
@sanasfifthphone @FitbitSupport Oh, I have and they have ghosted me because I have asked for a supervisor and asked for more than a discount on a new product when there is a known issue with Charge 3 screens. They have not been pleasant nor cooperative at all
-
Cachelope
(@Cachelope) reported
@FitbitSupport I’ve sent two emails following your last email (Inquiry 44108698) and you’ve ghosted me. This is terrible customer service. Stand behind your products! Replace, or I go to Apple Watch. #fitbit
-
Kel L
(@kel_ice) reported
@FitbitSupport One of the latches on my Charge 3 has broken 🙁
-
jaketheicon
(@Jake_Icon) reported
**** @fitbit **** @FitbitSupport and any person involved there with returns, refunds or helping customers with those issues. I sent my Sense back a month ago through FedEx and it's still not at their facility. These cheapskate sob's must pay the absolute smallest contract they..
-
Nasty1988
(@Nasty19881) reported
@fitbit @FitbitIN @FitbitSupport Have registered for ionic refund however not received it yet. Please help. Fitbit Ionic Recall Account Verification- Reference 2022032104854263.
-
JLB2020
(@JLB20203) reported
@Place_of_Zen @FitbitSupport I Agree, worst support team I have encountered of any company I have ever used and yet @fitbit doesn't seem to care
-
Caspar
(@cbgoode_caspar) reported
@FitbitSupport “Sorry” doesn’t help.
-
GoddessGoddess
(@GoddessBurstall) reported
Ok, having a problem with my @fitbit app. When you log in food, the log food doesn’t immediately appear on your app, you have to get out of the logging area to see the food you’ve logged and there doesn’t seem to be any way to delete repeats and misclicks
-
Bob Koomans
(@KoomansR) reported
@FAANews @fitbit WOW! IS THIS REAL?! I though manufacturers had got all the Technology down pat by now!
-
Chlo
(@chloRaw101) reported
@FitbitSupport Hi Fitbit, I have received an email for my Ionic refund but the redemption number I've been sent in not recognised. Please could you help.
-
Daniel
(@Daniel11868419) reported
@FitbitSupport just sent you a dm -the screen on my Fitbit has gone blank - tried a hard reset but it’s not working ?
-
JLB2020
(@JLB20203) reported
@fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. FITBIT CHARGE 3, SCREEN DIM AND BLANK - A KNOWN ISSUE BY THEM & ALL THEY OFFERED WAS A DISCOUNT THAT ANYONE CAN GET WITH THIER CURRENT SALE ON A NEW PRODUCT. NOT IMPRESSED BUT THER SUPPORT
-
JLB2020
(@JLB20203) reported
@FitbitSupport @RoxKins all you are gonna tell her is there is nothing you can do... you do not care and I agree with @roxkins with how bad the support team is
-
pradeep menon
(@mpratheeb) reported
@FitbitSupport Hi have been writing for some time on the request for the bands , have child with all the possible stores and tried searching online but not avail anywhere .you guys had shared a link but of no help. Is there a way that I can find the wrist bands or should I scarp my versa 3.
-
Bridger Young
(@BridgerYoung23) reported
@heidiknits @fitbit Mine is draining too, they said it's a firmware issue and they're working on updating it