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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (24%)
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Device Failure (17%)
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App Crashing (13%)
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Website Down (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Knight 🎙️
(@GSpellchecker) reported
@FitbitSupport 1 I received a replacement Charge 4 on 28th June. The in-built GPS has never worked. Every time I raise this with your support, they tell me it's an "ongoing issue" with that model, yet no one else seems to be having it and my previous charge 4 connected just fine
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Redhead1957
(@hollycno) reported
@fitbit I can’t see my steps for the last 2 weeks on my iPad or my iPhone, even though I can see them every day on my Fitbit luxe. My heart rate either. Please help. The ‘edit scroll,down’ hasn’t helped.
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Pugs4Pete
(@Pugs4Pete4USA) reported
@fitbit @dixierudy Why wouldn't you at least update the "learn more" page so more people can easily find there is an issue? Giving people data that indicates they may need to speak to their doctor is kind of a big deal.
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Brad Geddes
(@bgtheory) reported
Does anyone know if @Google is just closing @fitbit ? I contacted support 9 days ago (and multiple times since) about a 3-month old fitbit not working and they refuse to help. It seems @fitibt is just abandoning its customers.
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Toni
(@Toni_w86) reported
@FitbitSupport hi my husband isn't able to get whatsapp notification on his versa 3. I don't have a problem with mine. Can you help please?
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lauren
(@lauren95350152) reported
@FitbitSupport I’m having trouble seeing my charge screen, I’ve altered the settings and still no improvement just always dull and cannot read it
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@FitbitSupport I have been having trouble syncing my fitbit, any advise will be helpful as it's taking me about 20mins each time
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dlr
(@dixierudy) reported
@MissMcButterfly @fitbit I thought I'd developed major sleep apnea over night! @Fitbit fix this please. This new chart and/or change in monitoring is useless now.
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❤ Clean Conscience, Pure Chaos💙
(@kelios) reported
Hey, @FitbitSupport...I'm having an issue connecting my fitbit to my phone.
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MrFancyPants
(@CallMeAdams) reported
@FitbitSupport Since your last update my fitbit has been useless. Battery goes from 70% to dead in an hour. Are you going to announce this? or a fix?
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Elaine 😊
(@ElaineyLainey) reported
@fitbit since the last charge5 update I'm having gps and synch issues. Did a restart on device and phone,turned bluetooth/location on/off and deleted/reinstalled the app. Still have issues. HELP! ALSO...if it's not fitbit recorded did the run even happen??!!! 😠😠😠😤😤😤😤
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Revolutionary Snow
(@Revolut02741265) reported
@ManitoGarcia4 @catladyactivist @fitbit Same. I am having the same problem with my Fitbit Sense.
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Stephen Knight 🎙️
(@GSpellchecker) reported
@FitbitSupport I've been a Fitbit customer since '16. I can't seem to get a replacement for this defective unit or an ETA when the issue will be fixed. I told them I'll get a Garmin instead & was essentially told "Ok, bye". Is this a known issue? Where's the public statement?
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Tia Phillips
(@tia_finder) reported
@fitbit My Charge 5 battery started draining rapidly not long after I purchased my Charge 5. The update did not fix the problem and Fitbit refuses to exchange my Charge 5 for one that works. Fitbit continues to advertise the Charge 5 as having a battery that lasts 5 to 7 days.
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Jen (she/her)
(@JRW_SocialMedia) reported
The biggest problem with @FitbitSupport is they assume the people who wear their devices are stupid, so they don't bother listening and talk down to people. | @fitbit Reporting a technical glitch doesn't mean I don't know how my watch works. It means some code is broken.
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Shayne
(@ohnoqueero) reported
@beer_diversity @fitbit For the Galaxy Active4. I go through roughly 25-30% of battery a day, but that's taking almost all my features down to nothing. No location, no always on, no gesture and brightness down. Granted. I do still love it.
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Diane McKie
(@DianeMcKie) reported
@FitbitSupport kindly respond to the community thread about the wildly inaccurate nutrition data in the app. You keep closing threads saying the issue is fixed but it is not!
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Shayne
(@ohnoqueero) reported
@beer_diversity @fitbit No problem!
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Darlene Montemarano
(@darleneintexas) reported
@FitbitSupport Hi - I have 3 times so far - they are absolutely no help at all 😞 They say the same thing EVERY time-yes, I'm registered, they have my information, refund is coming-no idea when, why delay, etc. - super frustrating 😞 especially when I was expecting it w/in 10 days, 10 was ago!
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Stephen Knight 🎙️
(@GSpellchecker) reported
@fitbit 1/2 I received a replacement Charge 4 on 28th June. The in-built GPS has never worked. Every time I raise this with your support, they tell me it's an "ongoing issue" with that model, yet no one else seems to be having it and my previous charge 4 connected just fine
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Sara Kropf
(@SaraKropf) reported
@JenSmithNYC @fitbit @FitbitSupport All 3 FitBits I owned stopped working within the first two years. Just …. stopped. (No it wasn’t the battery.) And outside of warranty. Garbage hardware.
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LKP (Radio Foodie)
(@Lkpnyc) reported
@fitbit @FitbitSupport Will this last longer than my luxe, which has crapped out on me numerous times in the less than one year that I’ve had it? Very frustrating to pay money for an item and not have it even last year. Have not had this problem with my last three Fitbits.
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Doug
(@skankman079) reported
@FitbitSupport my Versa2 just started acting very strange. It won’t hold a charge for more than 12 hours and the touch screen won’t work and it’s bouncing between screens. I’ve powered it down several times changed the clock face still no luck. Any suggestions?
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👽🌒Birb 👑🦄 She/Her
(@kendrybird) reported
@FitbitSupport my brand new Luxe's screen is flickering and glitching so bad I can't even read it, and I only got it a few days ago! :( help! I've tried changing the clock face already & it didn't fix it
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Jack Tucker
(@jacktucker5) reported
@fitbit new charts are terrible. Can't see a clear weight trend on the graph at all, yet your comment was to make reading the graphs easier?? 🙃🙃 do you market research your ideas before you implement?
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Marniekat
(@Marniekat1) reported
@FitbitSupport I was washing my hands when I felt a zap and when I looked down the entire screen of my Fitbit was hanging out by the wires. Is this a common problem with this and what can I do to remedy this situation??
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NewsHound
(@NewsHou55049348) reported
@fitbit I'm afraid your new charts are awful. Weight chart especially. If you don't fix it ( reintroduce lost functionality and look) Christmas is coming & I will move
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Stevie Steve
(@w0nder66) reported
@FitbitUK @FitbitSupport @parkjames I have been waiting 8 weeks for a refund. No one is willing to take accountability or move my issue along. I have been a Fitbit customer for more than 10 years. Refund expected 3-6 weeks and no response! Absolutely shocking.
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emma
(@_emmajr) reported
@FitbitSupport my Fitbit luxe is draining it’s battery entirely within one day, can you please help
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SAUMYA
(@iamsetshar) reported
@FitbitSupport I have tried everything possible on the forum but nothing seems to help! The screen won’t respond to any touch whatsoever! Pls help me