Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (38%)
-
Device Failure (17%)
-
Online Features (14%)
-
Sign in (10%)
-
Website Down (10%)
-
Errors (10%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Versailles |
Device Failure | |
| Saint Clairsville |
Device Failure | |
| Florence |
Device Failure | |
 Longquan |
App Crashing | |
| Clearwater |
Online Features | |
| Carrollton |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Mario Sellitti
(@mariosellitti) reported
@madebygoogle @fitbit Love my Pixel 7 Pro, but why would I buy Pixel Buds pro if my Pixel Buds 2ndgen were returned 3 times because I hear other peoples phone calls on them, they lose charge unevenly, & lose connection all the time? I feel CHEATED. I've been using @SamsungUS #galaxybuds2 Please help.
-
Wen Dombrowski MD MBA - it's ok to grieve & rest
(@HealthcareWen) reported
I guess @FitBit is too busy with product launches to address issues with their new devices. Not only are newest devices missing previous basic features & app menus not user-friendly… Sense 2 is BUGGY & @fitbitSupport hasn't replied to my msgs I sent over a week ago. #cx #fail
-
A-Aron in AZ
(@Cactus_Canuck) reported
@iamgeorgimusic @fitbit My Versa 3 is stuck on the logo screen. Fitbit doesn't care because it's our of warranty. **** you @fitbit Garbage products.
-
shirl dem
(@sdem07748) reported
@FitbitSupport owes me $199.50 for a watch that was not working and was returned. They promised a refund on July 30, 2022 and it was never received. After 46 emails back and forth they again promised me a refund. After 2 weeks they never contacted me again. DO NOT BUY FITBIT
-
Ben Land
(@BenLand8) reported
@FitbitSupport My partner's ionic has been desynchronised for nearly 6 months now and we have had no sign of any refund for this. Please can you update us on this issue? I received my refund in under 3 months. Can you help?
-
sizzlebizzle
(@BinnieSarah) reported
@FitbitSupport my versa 2 fit bit has suddenly switched off and won’t switch back on. Have tried to reset by holding down button but not working. App says battery still has 62%. Can you help?
-
Matthew Evan Eichler
(@bijkler) reported
Don't buy woven bands from @fitbit directly, they are low quality and you'll get Poor Customer Service from them.
-
Darla Bonk
(@Darlabetzer) reported
@FitbitSupport my hubby got me the Sense for my birthday. It still does not hold a charge like the ionic, it doesn’t stay connected to my Bluetooth and it still won’t sync my sleep to the app. How do I fix this? I have to charge it every single day. Ridiculous
-
RePS 5
(@itsrAti0) reported
@madebygoogle @fitbit White color not available via telus? Tf is this garbage as launch
-
Shawn Robinson
(@ShawnRob2022) reported
I am happy to tell everyone know that the issues that I was having and expierencing with my Fitbit Sense watch, and tracking my sleep are now working. I corrected the problem by adjusting the settings in the Fitbit App. I got an 86 sleep score last night. @fitbit
-
Stephen Hatfield
(@goavsroy) reported
Holy cow @fitbit and @FitbitSupport are no help. Been trying to resolve a warranty claim for over a month and a half and can't get any real help.
-
John Thomas
(@jt2354) reported
@FitbitSupport Same useless answer from your Support. "In order to fix the syncing issues we have to check the permissions provided from the Fitbit app. We suggest check the help article: What should I know about using the Fitbit app on my Android phone?" I've done all that, several times.
-
T Raim
(@RiamT76) reported
@BinnieSarah @FitbitSupport Mines done exactly the same after their “help” 🙄
-
Sad retail monkey
(@sadretailmonkey) reported
@fitbit these need a "damn it! I left it at home" option so you don't feel like a piece of **** for the 12 steps you managed between remembering/finding it and bed.
-
Ama
(@Scratchwriter) reported
@FitbitSupport It's not a problem - it's in the back of a drawer somewhere - I've since bought a Samsung Galaxy smartwatch - it's less erratic and has a superior app that links to my phone and tablet.
-
Jacob J Coker
(@jacobcoker) reported
@fitbit Still a garbage company @fitbit. Your products suck
-
Paulo Bud
(@paulo_bud) reported
@madebygoogle @fitbit I'd buy it for $200. I checked it in person at Google Store, and it's too expensive in my opinion. Let's get this price down.
-
Liam Lake 🌹
(@rezonant) reported
I got a @googlepixel watch today. The worst part about it is @fitbit and how crammed into the experience it is. Unbelievable how unsmooth all of this is. Extremely non-Google.
-
Rida Shahzad
(@RidaShahzad1) reported
@fitbit I can't connect my Fitbit versa2 to my phone anymore, upon visiting the website, it says my IP is banned. please help.
-
T Raim
(@RiamT76) reported
@fitbit well done Fitbit for wrecking my versa 2 with the update & now with “help” from the Fitbit support team it’s now completely dead & only getting a 35% discount for a new one! Can’t afford a new one at £100 This is your fault so u should be rectifying it!!!
-
Sharon Viellenave
(@Nvlilly) reported
@FitbitSupport I love my Fitbit Versa 4 except it is not staying charged more than 24 hrs. Help
-
Lanette williams
(@Badgirlnette) reported
@FitbitSupport Ok so I did all that you asked and its still not working smh
-
ExtraOrdinary Woman
(@MirandaBassagi) reported
Dear @fitbit, When there’s an issue with my device, it’s not an indication that I want to buy a new one. I’ve tried to call but your customer service isn’t helpful. - Your loyal client since 2019.
-
PeaceInUkraine
(@MikeValInvest) reported
@JenniferMainvi3 I called 5 times for the same situation My Fitbit Sense is dead. I got cut every time. My is only 4 months old and I cannot get anyone to help. Never ever buy this garbage product. Shame @fitbit @FitbitSupport
-
Tony Krohn
(@Krohn5Tony) reported
@fitbit may be the most unscrupulous out of all of them. They completely play stupid. Stupidity doesn’t excuse the incompetent actions or lack of action. DO NOT BUY ANYTHING FROM @fitbit BECAUSE THE PRODUCTS ARE GARBAGE AND THE SUPPORT IS WORSE AS WELL AS THERE PRACTICES.
-
shirl dem
(@sdem07748) reported
@Fitbit owes me $199.50 for a watch that was not working and was returned. They promised a refund on July 30, 2022 and it was never received. After 46 emails back and forth they again promised me a refund. After 2 weeks @fitbit never contacted me again. DO NOT BUY FITBIT
-
Robyn Figueroa
(@RobynFigueroaRN) reported
@fitbit You know what also enhances dopamine, serotonin & norepinephrine??? Is finally getting my refund from @fitbit after 6 months 🙌🏻🙌🏻🙌🏻 and so help me I will never own a Fitbit device again as long as I live.
-
Joshua Goose
(@goldengoose74) reported
@FitbitSupport thank you for updating my versa 2 with new software that rendered my device useless. Your customer support team said it was out of W and offered me a 35% off code for new device. That's outrageous. You guys messed it up now make it right! Replace my device or push fix software
-
Sharon P.
(@SharonP83626532) reported
@fitbit you have to fix this recall fiasco! My husband has been getting the run around for weeks from @fitbit and the gift card company. @fitbit asked him to send it back -- get him his reimbursement already. What a nightmare!
-
Elixir
(@pvptwits) reported
@madebygoogle @fitbit Started placing pre-order on 6th Oct (launch day). Either phone or watch would be out of stock. Kept on refreshing the GUI. Could finally place the order (on 7th Oct) after trying for 18 hrs. Now expected delivery date is November first week? Can u help? #UnpleasantExperience