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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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shoobh
(@shoobh3) reported
@FitbitSupport Followed the instructions given on the link provided. Watch is not responding at all. What should I do next?? The swimming pool I go to is only 5m deep. If versa is designed to work upto 50m, how come my watch is dead in a 5m pool . Is it a design issue ?? Pl fix my watch
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Srinivasan
(@callmesrinivas) reported
The way the @fitbit works is highly unethical. When d customer buys a product of 10K+ and encounters the problem, there is proper support mechanism in place. U guys are highly unresponsive, unethical and least bothered abt customer exp & satisfaction @FitbitSupport @FitbitIN
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Chris Rogan
(@chrisrogan) reported
@FitbitSupport A customer reports an issue prior to the holidays, you ask them to take photos. But they don't get back to you after national holidays, in the meantime their warranty has expired - by 4 days by the time they re-contact. It's absolutely appallingly bad #customerexperience
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andrew tan
(@andrewt13503595) reported
@FitbitSupport Fitbit team not fast enough reaching me, very slow how many days I had reached out to fitbit
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Steve LaMotte
(@steve_lamotte) reported
Gave my wife and daughter @fitbit watches/trackers for Christmas. One month later, both are dead. One won’t charge and the other won’t connect to a phone. Garbage.
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HENRI FANTHOME
(@HENRIFANTHOME) reported
@fitbit @FitbitSupport my charge 4 over two years old has broken both the attaching point ms for strap. Cannot fix straps. Tried a DIY but no success. Can you all change the watch case/ upgrade it. TIA #fitbit #charge4
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Rylan Tech and Crypto
(@RylanTech) reported
@SonOfATech @fitbit Same issue with the pixel watch on extended use. It's not fun.
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Susie
(@WildlifeSusie) reported
@FitbitSupport Hello? I am trying to resolve my problem but am not getting a response in DM. Live chat on your website doesn't work as it requires you to log in, which I cannot do...
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Wholesome Kylie😇
(@loveforcatiet) reported
@Dance10Alan @fitbit Software error maybe?
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SportsJunkie2749
(@sportsJunkie49) reported
@fitbit stay away from Fitbit devices, they stop working and customer service does nothing to resolve the issue but recommend buying a new device. @Apple has to offer better devices I’ll be sure to check them out
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Zachary Lyons
(@Zachary28936678) reported
@FitbitSupport My charge 5 won't sync. I've done everything you recommend to fix it. Now it's refusing to even re-link with my phone. Charge 5 is the worst Fitbit I've had. Really disappointed.
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L
(@Lorenainthesky) reported
@fitbit I’m so glad I got to experience just how bad the Fitbit customer support is in the return window of my Versa 2. What a terrible way to treat long time customers.
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cabs
(@cabalgata) reported
Anyway - @FitbitUK @FitbitSupport have been really good, sent a picture if the problem last night, replacement on the way now
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MATHEW TURNER
(@itsmathewturner) reported
@Dance10Alan @fitbit you wouldn't have this problem if you just got a damn apple watch
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Shawn Chong
(@ShawnChong7) reported
@FitbitSupport (2/2) again! They gave me the link, which was not helpful. I saw on Amazon that many people have the same issue... the band on the ACE 3 breaking within a year. There's even a big after market for these bands. I would simply like a replacement. I don't have photos of it, either!!
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Chris Williams
(@cjwilfy) reported
@hawthonne @FitbitSupport Exactly the same been waiting since November too they are useless when you call and just trot out a script saying your in for refund there’s a backlog - well why say three to six weeks then FITBIT FIT-**** more like 😡🤬😡🤬
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Frida
(@vaffelkoker) reported
@FitbitSupport I cant sign in to my account on the website to see my dashboard. The page doesn’t load at all. I’ve tried Chrome, Firefox, Safari and Safari on my phone.
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The Nth Review
(@NthReview) reported
Why in the world does @fitbit need me to sign in every single day on my own personal computer internet browser? Mmmm?
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Trevor May @trevor@idlethumbs.social
(@trvrmy) reported
@FitbitSupport Is there a problem with gps activity data syncing to strava? Just started running again after a few months break and my runs no longer appear in strava. Tried disconnecting and reauthorising the accounts but it hasn’t helped. It worked for years just fine.
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Chris Rogan
(@chrisrogan) reported
Does anyone in the world know a @fitbit email address where you can actually get any help rather than the crap twitter support or crap chat in the app?
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Angela
(@KiwiGirl82) reported
@FitbitSupport my fitbit versa 3 is stuck in the reboot cycle. I have tried pressing the button multiple times, holding it down for 10 seconds multiple times and charging but nothing works. How can i fix this?
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Stephanie Price
(@Steph100894) reported
@FitbitSupport Support is not very helpful if they don’t listen to the issue you are having changing an email address and then telling you to do it again but now you can’t and you need to wait 72 flipping hours when you only have access to the current email for 4 days. Thanks 😡
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Niflheim
(@HelKrampen) reported
Hi @FitbitSupport I was charging my fitbit & use the app’s mobiletrack to count my steps, but then when the app syncs to my fitbit, removes all my mobiletrack steps. Could you help me?
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Deepak Kumar
(@Raywiththeshado) reported
@madebygoogle @fitbit In India Not launch this is very Bad
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Chalkie
(@ChalkiexTurdle) reported
@FitbitSupport @fitbit I own a Fitbit charge 3 which I have had for 2 years but the screen no longer works 😞 I’ve been told to expect these to break after a couple years but that’s a lot of money to throw down the drain only to replace after 2 years
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Christopher Wade
(@Bugmanwade) reported
@FitbitSupport Not really an answer to my question. But thanks for reply. Guess I will have to wait and read it on Google somewhere down the road.
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Paul Moran
(@PaulMor36729103) reported
@FitbitSupport hi, my Fitbit 5 has a blank screen, I've tried all listed remedies to no avail. It's still recording and tracking but screen remains blank. *HELP*
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Adam Korzeniewski 🇺🇸
(@RealAdamK) reported
My @fitbit deleted about 8,000 steps of mine for the day. Buggy software and equipment that screws you when it doesn’t sync. This stuff matters. My health insurance is with @UHC @askUHC - which pays you for regular physical activity.
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Mike Thom
(@mikethom070) reported
@fitbit is the biggest rip off since Bernie Madoff, and the pixel watch with its inadequate battery life is staggeringly bad , they should have made it clockwork it would have been more convenient.
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Alison
(@milf1967) reported
@FitbitSupport The app will not sync to the Versa 2 after multiple troubleshooting attempts. Is the app down?