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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rob
(@Hark_Now_Hear) reported
@FitbitSupport I bought a new Charge 4 last week and it's already not working. I can't pair it with my phone and now it says I need to download or update the app to set up.
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T.J Rothwell
(@trothwell78) reported
@FitbitSupport my charge 4 is losing its charge much faster than normal. Yesterday it shut off in mid run after a battery notification within 2 mins. Low battery again after changing for 3 hrs yesterday please help
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TeeCee
(@GuiliaBest) reported
@FitbitSupport @MatthewSoley1 You guys know there is a problem with the heart rate tracking. Just admit you don't know how to fix it and refund people's money.
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Ursula East
(@east_ursula) reported
@CordeauxMelanie @FitbitSupport on my second fitbit can sync all my friend that have fitbit have the same problem, it's the app. I hope Google will do some thing, can I sync to my google home? This is the worse service EVER great when it does work but too stressful when it doesn't
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LeighJack
(@LeighJack34) reported
Anyone have a @fitbit #versa and a new #iPhone12? I got a new phone yesterday and now my #Fitbit isn’t getting notifications. Someone please help me out!
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Martin Nicolaisen
(@nic0dk) reported
from
Andrup, Region Syddanmark
@balloob @fitbit Maybe try to give them a call, you could be lucky. Else you need to buy a new one and write down serial number for future needs 🙄
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Lucy Holland
(@LucypHolland) reported
@FitbitSupport can you help please? My notifications are coming through on my Fitbit. I have synced it, turned off the notifications both on there and on my phone. #FitbitVersa2 #Notification
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ℂℍ𝔸ℝ𝕃𝕆𝕋𝕋𝔼
(@CharRJarman) reported
@FitbitSupport or any other Fitbit wizard help! So my Fitbit Inspire HR isn’t connecting to my phone. I’ve tried everything from restarting phone & watch. Turning off Bluetooth & every other option on google and it’s still not connecting. Help!!!!!! Plz.
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Bharat Paul
(@kiranaugust13) reported
@FitbitSupport Hi Team, My Fit it Versa not starting after done with factory reset. I done trouble shooting like press all 3 buttons for 3 minutes and keep the versa in charger, still getting the same problem. Kindly do the needful.
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lesley garratt
(@esle) reported
@FitbitSupport hi there my fit bit charge 3 has no display anymore, I have tried to reset but still not working Regards Lesley Garratt
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Trish
(@TrishMuren) reported
@FitbitSupport - I can’t find advanced settings to change from 24hr clock. I’ve read and searched everywhere and they all say it’s supposed to be in Account screen. Help!
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Russ Kane
(@RussellKane) reported
First World Problem. Walking the slowly recovering @MiniSchnau today, my @fitbit fell off my wrist & is lost forever. Lonely. Scared. Vulnerable. The wild streets of London are no place for an unaccompanied @FitbitUK. It's dark now. It will be missing me.
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Leanne Bird
(@leadawnbird) reported
@FitbitSupport How do I log a fault with my Fitbit? The tap function doesnt work properly and the waterlock function freezes my phone. Now its not working. Feels like I have a dud!
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Bonnie-Raye Louis
(@bonnieraye) reported
@fitbit @FitbitSupport please can you help me my fitbit has gone black , it won't charge xx
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Abbie Louise Holmes
(@AbbieLouiseHol1) reported
@FitbitSupport my screen has gone very dim. How do I fix this? Thank you
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Amanda Jenkins▲
(@amandajenkins__) reported
@FitbitSupport charge 3. lines through display. re-start and clearing data dose not work. less than a year old. please help. :)
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Ursula East
(@east_ursula) reported
@genesis_berry @FitbitSupport I wish someone would help sorting out my sync issue.
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M Andrews
(@mdandrews1974) reported
@FitbitSupport so, your Versa 2 product only lasts a year and then you only give a 35% discount on a new one?? Why would I buy another one?? Unbelievably bad product and horrible customer service. I will be filing a BBB complaint.
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aylin⁷
(@eljungkooks) reported
@fitbit please fix your app my versa 2 is useless right now
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Netts Kemish
(@CLOONEYROONEY) reported
@FitbitSupport . I have a Charge 3 and it hasn't sync'd since Dec 12th . I get the error code pin or passcode is incorrect when I try to pair it with blue tooth . I have tried on Motorola phone and also Amazon Fire Tablet . The problem is with my Fitbit not my devices .. Help
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******* Romae
(@Sandler_73) reported
@FitbitSupport So I reached out to your dm. No response. Reached out to help again. Was told, "oh that is user damage so we do nothing. we can give you a discount." Ask about warranty. Nothing. Ask about the discount and the response, "Oh actually, you are noT eligible for the discount."
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tiongson
(@ptiongson) reported
I am beginning to believe that my Fitbit was an ineffective buy. Heart rate monitor not working. Not syncing. App UX/UI so effing unfriendly. Can’t charge properly because of the chargers design. Argh. Argh. Argh. I should’ve bought an Apple Watch. @fitbit @FitbitSupport
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Rob H
(@RichAndStrange) reported
@FitbitSupport Hi, the battery in my Alta HR is suddenly failing: lasting less than a day. Can you help please?
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Princess Consuela Bananahammock
(@dizzytix) reported
@FitbitSupport my Fitbit screen has stopped working. It still vibrates but that’s it. Can you help?
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Pallavi Bhargava
(@pbharga1) reported
@FitbitSupport all of a sudden my inspire HR has stopped@connecting to my phone. It’s charged - sync up code appears, but then it says cannot connect. Please help.
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Johnny didn't know...
(@BornToEatBacon) reported
@balloob @fitbit FailBait should have totally stuck to software. When they bought Pebble, just to shut down a viable competitor, was a horrible day for me. I've spent over a grand on multiple devices, @fitbit devices being the worst of them all, and have yet to get what my Pebble watch provided.
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Izzy H
(@isabellaHYZOVA) reported
@CovaultRicky @fitbit Did you manage to fix this issue? My Fitbit has been tracking 3k - 4k calories everyday since 25th jan and I know it’s inaccurate - I’ve never burnt this in my life!Fitbit’s response is “but you burn calories when even when you sleep!” Lol. I’m going crazy 🙃
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M Andrews
(@mdandrews1974) reported
@FitbitSupport so, your Versa 2 product only last a year and then you only give a 35% discount on a new one?? Why would I buy another one to only last a year. Unbelievably bad product. You should stand behind your product. I will be filing a complaint.
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ClazzleStouty
(@ClareSPhoto) reported
@FitbitSupport Can you recommend a fix for an Inspire HR that the heart rate monitor has stopped working? We have tried resetting it to no avail. Thanks
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Izzy H
(@isabellaHYZOVA) reported
@FitbitSupport so many issues with my BRAND NEW Inspire 2. Says I’m asleep the entire day + doesn’t log when actually sleeping. Doesn’t track exercise. Tracks over 3k calories everyday which is not physically possible for me. Customer service is so poor