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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KAMAL BHARDWAJ
(@KINGKABBY) reported
@FitbitSupport my Fitbit versa is not working. Pls assist.
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Bob Francis
(@bobfrancis33) reported
@FitbitSupport can I plz get some help on my rebate for the watch u recalled? It’s been 7 mos. Every time I email support we start over & nobody follows through.
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Krys
(@Monster_Anatomy) reported
Hey @fitbit if you’re working on updating the web based dashboard I have a request: let me run a report on how many bananas I ate this year. It would help me win an argument with my sister on whether she eats a reasonable amount of bananas.
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Penelope Hof
(@PJHBookkeeping) reported
@FitbitSupport @FitbitSupport this problem was raised back on the 19th December and you are just replying now? It has been resolved as I used other channels to contact.
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Sarah "Off-brand" Tuttle
(@niais) reported
@m0nk3yphd is having the worst conversation with @fitbit @FitbitSupport. Somehow they've activated a fake 6mo "subscription" for a fitbit he doesn't have, so he can't subscribe for a fitbit for himself and they somehow can't fix it.
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Leo
(@nope_nope_nopi) reported
@FitbitSupport is there any update on when the android 13 issue will be fixed? I still can't pair with my phone, it gets to the point of giving me the code but just gets stuck on trying to pair after that. It's been over a month since this started and it's getting ridiculous.
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Ken Brown
(@Ken_Brown_FL) reported
I was just told @fitbit charged me for a service I do not use. They refuse to refund my money. Thanks for no help @FitbitSupport
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following: (1/)
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Prim Smith
(@smith_prim) reported
@FitbitSupport Help. I had a fall and have badly damaged the screen on my Fitbit versa 3 - it’s stopped working? Can it be fixed?
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following:
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following: (1/8) #Fitbit #fitbitsense2 #sense2
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❌ New York Mark ❌ 🇺🇸🇺🇸🇺🇸
(@NY_Mark) reported
Hey @FitbitSupport what? @UPS gave your package to @USPS who lost it. I'm going to need y'all to resend my watches. Overnighted of course! What do yall need from me? I sent you a DM too. Just seeing if one of the other two want to help track down the package #uspssucks in #Lenexa
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Dharmesh Patel
(@dharmesshpatel) reported
@FitbitSupport @FitbitIN I have this Charge 3 band which is not at all lighting up. Did loads of different troubleshooting available over the community but it's the same. Need help ASAP please.
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Pete Petty
(@RealPetePetty) reported
Got a new @fitbit for Christmas. I’m on my 3rd band since Christmas… every one that I’ve ordered has an issue with the clasps. Should I just throw the entire thing out now… or wait till it falls off and i randomly lose it?
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Nikos Papadopoulos
(@ngpdoc) reported
@FitbitSupport Daily Readiness is not working since Jan 1st
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Alex Pérez
(@alpabe) reported
@stefssite @fitbit Same issue wearing it. Had to buy bands from another vendor on Amazon
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Adriane Rothstein
(@fzwppcmnf2) reported
@FitbitSupport You gave not resolved my issue - I still have zero Fitbit after sending it to you in early December - I want you now to give me a new one !!! 45 Mike’s away and it never made it here? Impossible you’re not telling the truth
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Travis Juszkiewicz
(@TravisJ12) reported
@fitbit I love your product but (as someone who uses the app daily) the app is straight garbage
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dave iseppi
(@IseppiDave) reported
Dear @fitbit, I'm having issues trying to understand the problem on being refunded for a product you have deemed harmful(fitbit ionic watch) ive tried your site but will not work and you just keep sending me in circles? I cam send the watch back gladly for proof if you need.
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Christian S
(@Brakeman90) reported
@Monster_Anatomy @fitbit More banana data would help us all
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🌱
(@summ3rnotwinter) reported
@FitbitSupport Nope. I have been through every step. It doesn’t not work. Even tried different devices. Considering this day and age I feel like it should definitely not be an issue but yet here I am unable to track my heart rate.
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TimsRetroSessions
(@RetroTims) reported
@fitbit I just upgraded to the versa 4 not knowing that the spotify app is no longer supported. Is an update coming for it? I used the old versa 1 to control music at work but it was slow and clunky.
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Greg Fisher
(@grfisher) reported
from
Menlo Park, California
Been enjoying @fitbit since 2012, over 10+ devices. Sad to say it’s my last. Daily sync problems coupled with increasingly buggy software has led me here. Time for @apple Watch or something else?
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Nick
(@Nick95518607) reported
@FitbitSupport My Fitbit sense stopped working as soon as I entered Cuba. I use Xiaomi MiA 1 phone. I have been using Fitbit sense for 2+ years on same phone no problem. PL. Respond..🙏🙏🙏
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Tom Pandolfo
(@TomPandolfo) reported
Yet I'm getting this pop-up multiple times per hour, no matter what I'm doing at the time. Why and how is this happening? At best, it's aggressively bad UX. At worst, my phone is permitting connections it says it isn't. @Android @FitbitSupport Care to shed some light? 2/2
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Lenny D. 🇺🇲🙏☕️🐧🇮🇹🎄🎅☃️
(@pghracer) reported
@JoniKni56808241 @fitbit I am. I just have to get back to walking. I lost 15 pounds or so when I was walking around 10,000 steps each day. Our neighborhood is good for walking because there are hills to go up and down. For now, I have to get myself down on the stationary bike. Just have had lots to do
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Tolis Tsakmakis
(@tsakapo) reported
@FitbitSupport my Charge 5 stopped working all of a sudden. I went through all troubleshooting steps and I even bought a brand new charger (in case that was the issue) but it’s still dead. That happened right after a recent firmware update. Please have a look!
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marcus younis
(@993targatop) reported
@FitbitSupport what a joke….my wife has been waiting 2 months for support from Fitbit as her device failed and the replacement you sent is locked!….disgraceful poor lack of customer support and you will be losing 2 customers
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Saliq Saifi
(@ProudToBeJamian) reported
@FitbitSupport Yes issue persists even I had a talk with Angelly from customer support. Not even able to factory reset, tried all the steps whenever press the button it says to unlock with phone but it's unpaired with phone. Kindly help.
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Mel
(@mintiestmel) reported
Evening @FitbitSupport - does poor (cloudy / rainy weather affect GPS? My device has lost connection a few times recently on areas that have been fine before. Thanks