Fitbit status: device issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Device Failure (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 1 day ago |
 Sarreguemines
|
App Crashing | 1 day ago |
 Noida
|
App Crashing | 8 days ago |
|
St. Louis
|
Device Failure | 13 days ago |
|
Grenoble
|
Device Failure | 14 days ago |
|
Paris
|
App Crashing | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
BeckyD7070 (@BeckyD7070) reported@FitbitSupport What’s up with my versa lite. Loses about 12-15 while I sleep. And also has slow synching issues. I’ve tried all the regular 💩 you suggest. Reboot. Turn off bluetooth. Delete readd app
-
Selina Cascone (@selcascone) reportedHave had a heart problem from birth and asked for the fitbit sense for Christmas only to find out that ECG is not supported in Canada... thats half the reason I got the watch. Will be returning and getting apple watch instead. @fitbit
-
scott seeland (@scottseeland) reported@FitbitSupport please contact me. I am looking for some help
-
jameshill (@jameshill1977) reported@emersonevans8 @fitbit When my blaze eventually gives up the ghost I’ll be going to an Apple Watch, It’s not done to bad though and put up with lots of abuse, knocks and dust on site for the past 3-4 years. Fitbit’s customer service and support is also second to none 👍🏻
-
KS (@kellylstocks) reported@FitbitSupport bought my charge 3 in May and now it’s not connecting to Bluetooth on my wrist only when charging and everything I’ve tried on your website to sync is not working?
-
Teena Bruzzone (@TMBruzz1) reportedSeriously @FitbitSupport can you please not have junk products... my replacement is not working again.
-
Signaller (@wrkirkwood) reported@FitbitSupport Still no delivety and i dont understand especially when i am unable to speak to DHL to find out where my item is and you are not even trying to help
-
Justine Victoria (@jupiterskunk) reportedOh good, now my Fitbit is magically unpaired from my iPhone and I can’t pair it. **** you @fitbit, after 3 wrist trackers and now one broken scale you won’t fix, I am officially done with you.
-
Steve (@SyerOne303) reported@FitbitSupport just purchased a Versa 3 that refuses to connect to my Note 20 Ultra. Need help.
-
🇺🇸Du 🏳️🌈 (@duve) reportedI went to sync my @fitbit and the app has lost all my data (except for some exercise stats from this October) going back to 2017. WTF?
-
Sagar Chaturvedi (@sagar_opines) reported@FitbitSupport my brand new Fitbit versa lite doesn't have an upgraded Firmware, it's not sending me notifications from my phone, and Spotify app is not getting installed. I have tried every solution recommended on the internet. Can't find your service center in Indore. HELP!
-
Jenny (@JennyWebb66) reported@FitbitSupport hi, hope you can help, my charge 3 fitbit strap has broken
-
fooftastic (@lifefooftastic) reportedI’ve never been super unhappy with any @fitbit product I’ve purchased...until now. #fitbitinspire is a massive let down. #shouldhavekeptthebox #wishicouldreturn
-
Bohn (@tweet_my_bot) reportedSuch a poor customer experience. Got @fitbit sense for Christmas, spent the whole day trying to get it to sync with the Samsung Note. Does not work!! If technology is not plug and play these days your company is not future proof, sending back will try get @Garmin watch!
-
ShaqJ (@ShaqJohnson9) reported@FitbitSupport hello. I’m having trouble updating my contacts on Fitbit. FB contacts nor regular contacts will add. Turning phone on/off did not fix the issue Tried contacting regular support and it is not working. Have you any suggestions?
-
Nikhil Jha (@NikhilJha1987) reported@FitbitSupport my watch is not working properly, what to do and whom to contact. Please help
-
Stubborn (@f_stubborn) reported@FitbitSupport I lost my Fitbit Versa 2 Charger. It's not available on either of the Online and Offline stores. Checked Amazon, Flipkart, Reliance Digital, Croma, Fitbit Store. From where can I purchase it?
-
Neznámý Záhadný (@neznamy_zahadny) reported@tweet_my_bot @FitbitSupport @Garmin Systems are down because of Christmas. Same thing with Xiaomi last year. Just wait one-two days.
-
Ben Taggs (@taggs_b) reportedNever order from the @fitbit website! They say delivery in 2 working days, then 4-5 on the email...it’s now been 5 days, no delivery! And the support is just terrible! Maybe go to @curryspcworld instead!
-
Lisa Reinders (@LisaCaroleR) reported@FitbitSupport I need understand how to use tap function on Fitbit charger 4, I have tried two fast, two slow, neither has worked yet
-
Clair Brothwood (@ClairLouise92) reported@FitbitSupport I ordered on 15/12 had an email confirming it had been shipped on 16th and was told 4 working days. It’s now 6 working days and still nothing When I try to track the shipping it says it’s was dispatched from the Netherlands!? on 16/12 but nothing after please help?
-
Key Behaviours (@keybehaviours) reportedHi @FitbitSupport, I can't upload a profile picture to fitbit. I get a message saying access denied as cropped images can't be used. Any help please?
-
Petey Pablo (@PeteyPablo623) reported from Phoenix, Arizona@FitbitSupport I'll try that and see if it works. I was thinking maybe that I'm having a battery issue.
-
🌏🚶🏻Hodophile 📷 (@CoolSky_) reported@FitbitSupport Fitbit Versa 2's screen turned to green all of the sudden. The screen is dim as well in all brightness modes. The problem remained the same even after the factory reset. @FitbitIN @fitbit
-
Paolo Roma (@proma0402) reported@FitbitSupport how could you create such a piece of trash product? 45 minutes wasted and still not setup. This thing is absolute trash! Anyone thinking of buying one of these do yourself a favor and DO NOT DO it! @fitbit
-
random_account9 (@Account9Random) reported@FitbitSupport I have been logged out of my account and it will not let me log back in. Are the UK servers down? :)
-
Marvin Bowers (@MarvinBowers) reported from Seaforth, EnglandIn the past 18 months I've had 2 @fitbit versa watch straps snap on me. Not just side, but both sides of the strap. Absolute dog **** of a watch. Might be time to switch brand @FitbitSupport @FitbitUK
-
Unda says: STAY INSIDE (@UndaNewNeon) reported@thai_stowell @fitbit when I was *finally* passed to their actual support team i just got a copy paste email about how it was broken but because of how old it was they wouldn't do anything but I could have some money off my next one. Like no I don't want more of their crap.
-
akay arora (@akshayarora747) reported@parkjames @FitbitSupport @FitbitIN My patience has crossed all limits and your team still cant find way out to address my issue. I know u might have lot of work to do but its only customers who make your company. Merry Christmas.
-
akay arora (@akshayarora747) reported@FitbitSupport @FitbitIN I think only santa can help with the watch now. No response has been received from your team except vague promises. Merry Christmas.