Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (53%)
• App Crashing (18%)
• Device Failure (12%)
• Online Features (6%)
• Sign in (6%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	1 month ago
Dillenburg	Errors	1 month ago
Paris	Website Down	2 months ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rakesh R (@rakeshmoorthy) reported 3 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  andy elton (@EltonAndy) reported 3 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 3 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  Helen McGrane (@bodhicat) reported 4 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 7 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 8 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Frankie G (@knarf74) reported 8 minutes ago

  @Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 10 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Rich Balgowan (@RichBalgowan) reported 13 minutes ago

  @fitbit please fix your app !!

• 
  Danielle Hartley (@DanielleeH23) reported 15 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Anna Basic (@AnnaBasic2) reported 16 minutes ago

  The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.

• 
  Eneleak🍷 (@kaeleneak) reported 16 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Constable Jones (@Dave25480117468) reported 17 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Charlie Fenton (@CharlieFenton2) reported 17 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Constable Jones (@Dave25480117468) reported 21 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Beccybecster (@beccybecster) reported 21 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Kelli Bachman (@kabachman) reported 24 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  Jessica Young (@Jessicayoung_99) reported 26 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  michelle ormsby (@michelleormsby) reported 28 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Potkin Azarmehr (@potkazar) reported 29 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Matthew Amick (@RunningAmick) reported 31 minutes ago

  @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

• 
  Peter Besenovsky (@Besenovsky) reported 38 minutes ago

  @FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?

• 
  Amanda (@FatTrashCat11) reported 39 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  Kelli Bachman (@kabachman) reported 40 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 48 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 51 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 52 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Jessica Young (@Jessicayoung_99) reported 57 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 58 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Jennifer McFarland (@JenniferMcFar16) reported 60 minutes ago

  Anyone else having trouble with @FitbitSupport