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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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lex
(@lexi_shannon) reported
@thatbitchymare @fitbit eisoofowowoeoror oh my god what ********
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𝓟𝓮𝓪𝓬𝓱 ۵
(@ahkee_tea) reported
@FitbitSupport The heartrate censor doesn't work consistently or properly. I take walks/ go running and it only places me "below zones" or "fat burn" I should easily be between cardio and peak. I don't think this issue is human error on my part
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Joey Lombardi
(@joeylombardi) reported
Why is updating my @fitbit firmware a nightmare EVERY. SINGLE. TIME. @FitbitSupport
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The Muse
(@The_AmusingMuse) reported
@Riverlife49 @fitbit I had the 1st gen tracker. LOVED my first one, had it for 3 years. Then the battery died. Got a new battery - it was already dead. Got another - it died after a week. Said "**** it". Never went back.
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Mrs JFT
(@mrsjft) reported
@FitbitSupport hi, I have a versa 2 and I’ve suddenly stopped receiving what’s app notifications, I’ve done all the restarts numerous times on my phone and Fitbit but it’s still not working. Please advise
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Pieter Colpaert
(@pietercolpaert) reported
@FitbitSupport Well I should not install an update if I cannot understand what the update is about right? So yes, please fix the link
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Rahul Purbey
(@purbeyrahul) reported
@FitbitSupport Please ask your seller to provide details of the cancellation and intended time to refund. Feedback--- Streamline your processes with them so that you could help your customer when they ask for it. Not keep them hanging dry over some dysfunctional retailer OEM relationship.
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Sreethala
(@sreethala) reported
@FitbitSupport @fitbit @FitbitIN my Fitbit Versa Lite stopped working after a firmware update a couple of days back. The device screen has gone blank. Contacted customer support but have received no solution oriented support . Help ! #fitbit
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Be Kude
(@be_kude) reported
@FitbitSupport Just had a message from @FitbitSupport. Problem not solved, got same standard answer again. Extremely disappointed, feel robbed. If your fitbit stops working, return it to the seller, do not ask for a replacement to avoid ending up with a 2nd hand device @FitbitUK
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Brandon
(@bmtsbrandon) reported
@FitbitSupport You have replied and continue to reply with snarky remarks. It’s almost like I am talking to someone automated! Address the issue, PLEASE! Don’t just say someone’s In chicago, Denver, New York and that affects steps. I was sleeping when chall start
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☕ MooseyGeek🎮
(@MooseyGeek) reported
@FitbitSupport @fitbit my versa started to screen tear and followed recommended tips nothing worked. Now the screen is completely black, but still operating. Anything i can do to fix? Or replace?
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Alanea Hanna
(@momma6hanna) reported
@grillfamilyof5 @fitbit @FitbitSupport Wow… poor customer service for sure!
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Deepak Kumar
(@dpkbit) reported
@Dione2691 @FitbitSupport Use mobile data instead any wifi. It may work, but the message is not justifying the actual issue
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Claudia Yeboah
(@claudiicaroline) reported
Don’t buy @fitbit products. They’re products are defective and their customer service refuses to exchange or refund you. Bought a brand new sense and it hasn’t functioned properly since I bought it. 240$ down the drain. I’ve been a customer for years. They don’t care about that.
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Matthew Lindsay
(@mathmatics227) reported
@FitbitSupport hi can you help me, my fitbit app has just stopped registering heart rate zones, how do I get it back?
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Brandon
(@bmtsbrandon) reported
from
Carpentersville, Illinois
@FitbitSupport steps shouldn’t go down in one challenge and up in another. I’m sure others having issues too. People need to be aware this product has issues. This isn’t the first time either. Very unhappy customer.
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LuckyGirl
(@LivelifeFully20) reported
@FitbitSupport please can you help my mums fitbit screen looks like this?
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Kartik Mandaville
(@kar2905) reported
@FitbitSupport did that / no use / same error
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Kelly
(@Kisouttahere) reported
@FitbitSupport @Williajc It would be helpful to post about this problem. I was considering an upgrade to the 4 but this stuff going on with the 3 is making me consider switching brands. I'm outside all day and can't read this thing anymore.
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Bridget
(@1MissBridget) reported
@fitncurvy89 @FitbitSupport If it's still in warranty have them send another one. If it's out of warranty, throw it in the trash. I hate Fitbit; they usually last a little over a year and then start messing up.
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Jan Williams
(@Williajc) reported
@FitbitSupport Please can you tell me if the issue with the brightness of the sceen on the Fitbit 3 has been rectified on the Fitbit 4? My screen is on normal I ave rebooted umpteen times but I continue to struggle to see the screen - sometimes it will go black also
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Yvonne Taylor
(@MrsVonnieT) reported
@fitbit @FitbitSupport another one here with the blank screen issue. It syncs but screen is blank. This is a replacement for a previous busted one. I give up. No more!
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Beth Ann
(@Uggerz) reported
I love it when a software update renders a device useless... @FitbitUK @FitbitSupport please help! My phone can no longer find my versa 2 on bluetooth and my Fitbit is stuck just showing your logo.
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Live Action Bolin
(@Japtain_America) reported
from
New Orleans, Louisiana
@fitbit Oh nevermind I fixed the second part. Why ******** would you I clude settings that can be managed form the device and not the app
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KRC
(@Closey41) reported
@FitbitSupport hi just wondering if u could help. Since the last update the screen on my charge 3 has gone really dim. Can hardly see anything on the screen. Brightness is on normal and I have rebooted it nothing has worked.
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Pieter Colpaert
(@pietercolpaert) reported
@FitbitSupport My Versa 2 has an update, but the link to the changelog is broken. It results in a 404.
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💜 Lucia 💜
(@LuciaPotter123) reported
@FitbitSupport is there an issue I can't get my Fitbit Versa 3 to sync? I got Bluetooth to forget the devices now I can't even get it to pair! Last time I had this frustration it was due to your servers being down.
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pgilhooly1
(@pgilhooly1) reported
@FitbitSupport @FitbitUK My wife is so disappointed with her Fitbit 3 because the display is so poor in terms of visibility-brightness non existent. Customer support also the same. Non existent. She has gone over to another company’s watch.
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cath buckley
(@cathbuckley1) reported
@FitbitSupport I am having trouble charging my Fitbit versa, not sure if issue is charger or watch?
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Maja Jones
(@ma_jone) reported
@FitbitSupport Still no reply from your team. It’s been a week since I’ve been trying to resolve an issue of my dead Versa. I’ve provided you with my details twice and sent emails that have been ignored. I deeply regret buying a product that didn’t even last 2 years. Poor, poor service.