Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (32%)
-
Online Features (21%)
-
Errors (21%)
-
Website Down (11%)
-
Device Failure (10%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Marcelo Oliveira
(@Marcelo54034528) reported
@FitbitSupport hello, it's been 3 days today that app does not show SpO2 data anymore. Before that it was OK. Please help.
-
Claudiahennessy
(@Claudiahenness4) reported
@simongerrard18 @fitbit @FitbitSupport I’ve had the same experience, their customer support is shocking. 3 months and issue not resolved.
-
Tejeev Patel
(@Calandril) reported
@FitbitSupport If there is good reason, I'm happy to accept that, I've had to go buy a third party band on Amazon already anyway. Is it because I got the watch as a gift earlier this year? That still shouldn't be your out for bad design... It's clearly a design flaw..
-
Tejeev Patel
(@Calandril) reported
So @FitbitSupport Can you explain to me why this would not qualify for support? Publicly and in detail, please? I'm tired of bad designs and warranty dodging on expensive premium products
-
vinoth
(@vinoth_srmc) reported
@FitbitSupport my Fitbit versa lite is not working. It gets charged and restarts but nothing comes after that. Customer service is not available. How should I give it for service? Any online forum that I can contact with?
-
scott
(@scott28580778) reported
@here4thetree @fitbit @FitbitSupport Yes dog **** support wife’s versa lite after update and charge backlight you can see but screens black. Back if watch goes from green to red then back to green or off. Called just to get told discount. Tired of discounts I just want a watch that works for more than a few months.
-
Kaspar - MetroidVaniac
(@KasparMairowitz) reported
@FitbitSupport I’m out. Gave you guys a second chance already and you’ve proven to me that you are the same bad company that wouldn’t exchange my charge 1 a few weeks after warranty even after the product was so bad I had it replaced 3 times during the first year.
-
Melly Terui
(@MellyTerui) reported
@fitbit I am not receiving notifications since May! Support only says be patience... That is an error from the last update... Unbelievable they can't resolve!!! @FitbitSupport
-
Fix Dallas
(@fix_dallas) reported
@fitbit None of your devices work very well. Nor does your customer service. Email sends me to chat, chat sends me to email, I come to Twitter for help and get blocked. Go back to chat and told to wait for email, email sends me back to chat, and on and on and on.
-
Sachin Mayekar
(@sachumads) reported
What is wrong with fitbit site and login? How long would be the maintenance going to be? Unable to login to your fitbit app. @fitbit @FitbitSupport @FitbitIN
-
TPavdeja
(@tpavdeja) reported
@FitbitSupport I had to remove the luxe device from the app & Bluetooth and reinstall it. Tried everything else. Very weird . This was the iOS 15 update that caused the issue.
-
Linda Thompson
(@lindadthompson) reported
@FitbitSupport are you able to contact me about how to fix this problem please?
-
sarthak wadhwa
(@sarthakwadhwa24) reported
@fitbit @FitbitSupport It's very disappointing that we Indians can't access Fitbit wallet services. Please provide me with a solution or some sort of alternative. Help from your end will be really appreciable.
-
Marie Buttriss
(@Marie_0612) reported
@FitbitSupport It’s not recording any steps at all, it’s frozen. I’ve spoken to someone online who seems to have fixed the problem for now, we shall see
-
Mark
(@Mark69987736) reported
@FitbitSupport I have a Fitbit charge 3. Screen went black today. I have tried to reboot and get to the smiley face, but it stays black. Also tried changing the clock on the app but no joy. Help.
-
Joseph Brownell
(@josephlistens) reported
I know my @fitbit lying sometimes like when i am rolling out pretzel dough and that **** celebrating 10,000 steps. *****, i haven’t moved in an hour.
-
Marie Buttriss
(@Marie_0612) reported
@FitbitSupport absolutely fed up with Fitbit, had issue with charge 3 that couldn’t be resolved, upgraded to charge 4 literally weeks ago, now it won’t count steps, rebooted countless times and it STILL won’t work. Fuming
-
Kaspar - MetroidVaniac
(@KasparMairowitz) reported
@FitbitSupport I’ve wasted far too much precious time on this issue with your customer service already. I don’t want 35% off a piece of junk that will last just long enough to outlive the warranty. You make cheap products and I’m done buying them.
-
Jaz
(@JazzyAtTheDisco) reported
@FitbitSupport I'm not sure if you can help me because I think it has everything to do with the design, but if I start to sweat, I start getting an accurate HR readings which then records my calories burned wrong.
-
Barry H Flashman
(@BarryFlashman) reported
@fitbit I've currently got a Charge 3 and the biggest problem is that it's impossible to read the screen outside in natural light . Thinking of getting the Charge 5 but will I still have the same problem?
-
Tau'a Blockson
(@LadyLion68) reported
@FitbitSupport hello. I believe that there is a defect with your Versa devices. For the second time, the face has dislodged from the device. You just sent me a replacement in April and it’s already broken again in the exact same manner. I need someone to address this issue.
-
Bob K
(@grk1113) reported
@FitbitSupport my watch shut off again today for the fourth time this week! What can I do to fix this???
-
JaneyB 💫
(@MrsBarney) reported
@FitbitSupport hi, received my charge 5 today, doesn’t work. Unable to charge, screen totally blank/dark. Tried support but they just told me basic stuff. Need to return, can anyone help? Bought from Digital River Ireland.
-
Léo Bourdon 黄狮凯 👍🏿 He/Lui
(@leobourdon) reported
@FitbitSupport Can you explain how come I just spent half an hour on the phone with a support representative, that he still didn’t resolve my issue and that he treated me with a bunch of condescension? Really not impressed with Fitbit #fitbitsucks
-
Fitbit Support
(@FitbitSupport) reported
@Megz612 @fitbit Sorry for the trouble. We've updated your support case with the additional information provided. At the moment, we do not have an exact time when they'll respond.
-
Ruben Harris - IG: @rubenharris
(@rubenharris) reported
from
San Francisco, California
@fitbit my Aria 2 scale keeps recognizing me as a guest. How do I fix this?
-
Bob K
(@grk1113) reported
@FitbitSupport I need help with my Versa 2 please! It randomly shut off yesterday & had to be rebooted. When it came back on, it was saying 3pm. Then it shut off again overnight, so I rebooted again this morning and it came back on as 3pm again.
-
This Mummy Gig
(@ThisMummyGig) reported
@FitbitSupport Just fix your tech issues,train your staff& send the men out to buy ************ support for the menstruating staff based on their choice of protection.But mostly don’t expect women to email it dm rather than chat because staff are too embarrassed.They need to grow up.
-
Melly Terui
(@MellyTerui) reported
@fitbit DONT BUY FITBIT... FOR SEVERAL MONTHS NOW THEY DONT FIX A BUG IN THE LAST UPDATE AND THEY DON'T RESOLVE
-
ElayTr3s
(@EllieTres) reported
@FitbitSupport Hello! Help please. My Fitbit versa has black screen since yesterday. I thought it’s just batt empty but turns out its on as there’s a green light at the back and my alarm went on this morning 😩