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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ME Foggy Dog 💙
(@MEFoggyDog) reported
@fundraisingkat @fitbit Ahhh, I wondered if that could be a cause. I had to wipe the inside of the strap 2 days ago because it was a bit damp, the problem started at the same time. Thanks Kat!
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Izzy H
(@isabellaHYZOVA) reported
@FitbitSupport after the worst customer service battle with you last year I ended up returning the new fitbit that I bought. Now I’m being emailed a year later about my subscription payment!!! I’ve cancelled it but fyi records should be kept up to date
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Bentley
(@getBentley) reported
@Fitbit App: Go ahead and use your phone while I update your device. Also Fitbit: SCREEN LOCK ENGAGED, SHUT IT DOWN, SHUT IT ALL DOWN. RESET EVERYTHING. @FitbitSupport might want to have a word with their Dev/UX Teams.
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Kryptonion.shib
(@BA12RY_AFG) reported
@endeavor54 @fitbit The beauty of not working to a timeline …. Everything is being worked on at the same time by different people… this deal was not done by anyone involved in development of #Shibarium. Everyone has a different role This was completed first hence being announced first..
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QuafiiBrown
(@quafii) reported
Help me @fitbit @FitbitSupport How do I get my missing badges🏅🏆🤷🏽
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🇺🇸Anna Clark🇺🇸
(@ManiaMaiden) reported
@fitbit Wanted to place an order Created an account Received email to verify account and did !!!!!! Was told to return to website and login Was told no username exists or wrong password Have yet to receive rest set password email after multiple tries Help please…
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Seapunk TrashJunkie
(@bulletprxfheart) reported
@inburningred89 @FitbitSupport @fitbit not after a year, but the face of my Blaze was coming off starting late last year. i taped it down and it was fine but i did need a new one, someone sent me an Inspire 2 which is exactly the same just smaller and slower... has more faces tho
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🎀Tasia™ (Taylor's Version)🎀
(@inburningred89) reported
@bnubs69 @FitbitSupport @fitbit I literally wasn't even doing anything, I don't even shower with it. all of a the sudden, I looked down and it was just flopping off
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Amolakh Nath Segal
(@amolakh) reported
from
Noida, Uttar Pradesh
@FitbitSupport wanted to check do you have any device that checks blood pressure, ECG and sends alert if i fall down or meet with accident ?
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Stacey-ann Gordon
(@STCYNN) reported
@FitbitSupport just received a refurbished device today when I was promised a new watch with the band would be sent for replacement. Kindly assist in rectifying this issue as I was told there are no more Charge 4 available in stock.
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Arista
(@SpankArista) reported
@FitbitSupport Thanks. Tried all of that & am aware of the other factors. For the money I spent on the Sense, I’ve done everything in my power to try to resolve the issue. It’s not me. It’s the Sense.
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Balwinder Kang
(@Bal1982) reported
@FitbitSupport @FitbitUK can you help me with a problem with my Fitbit Luxe the GPS is not connecting
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MegOmyeggo
(@earlyaprilfool) reported
@fitbit Put some of that strength fixing your premium subscription app. #FitbitCharge5 still doesn't work for #NightShift workers. As a brand new customer, I have had bad experiences with this company from the start. Save your money for another tracker.
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iceblueaccent
(@iceblueaccent) reported
@littlemumof4 @fitbit Suzy is just starting to lay down for short naps on the carpet in front of the balcony doors and on the ottoman. Up until recently she did not sleep unless she was attached to our body (sleeping on us or cuddled against us). Our baby is growing up!
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Arista
(@SpankArista) reported
@LisaBuckleyy @fitbit Well ****. Guess I should cancel that order. Back to my old busted Charge 2 then.
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Nat ionalist
(@Nat_tionalist) reported
@FitbitSupport My 15 month old Sense battery only lasts 3 days between charges Screen display min auto on time of 8 seconds. So I'm not happy. And charging is sometime slow even with a decent charger. The connections to back are iffy even though I scrub back of watch with soft nail brush Help!
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Amina ♚ Canada
(@phenamina) reported
@fitbit @FitbitSupport If someone could please reach out to me, I would like to share my experiences w my luxe (I loved my Alta HR) but Luxe has been exceedingly disappointing in both product (the gorjana band known issue & display) and customer service
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allaregone2day
(@allaregone2day) reported
@FitbitSupport Need a little help. 3rd cable for my Sense has gone bad. Last one only 3 months old. Why can't you resolve this quality control issue? The same pin has gone bad. The forum for this has been closed. What's going on? can some one please help me out?
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Chris Chapman
(@chrischapmanwrs) reported
@FitbitSupport My fitbit is not charging and thus not working. What can I do ?
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Kat Gower
(@fundraisingkat) reported
@MEFoggyDog @fitbit This happened to me with one a few years ago. Turned out it was down to moisture and water getting trapped in between the stap and my skin when I washed. I have to make sure both my arm and watch are fully dry everytime now.
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Arista
(@SpankArista) reported
Just bought a Charge 5 to replace my @fitbit Sense. I deeply regret the purchase of the Sense. Wish I had known the HR tracking on it was so terrible during moderate/intense activity & there would never be a fix. Maybe it’ll be worth the money I spent on it one day. Until then…
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LaLola
(@lamessino) reported
@FitbitSupport Yes I’ve done this twice and it’s still not working. Version is up to date still paying $10/mos and it’s not synching correctly.
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John
(@johncoe64) reported
@FitbitSupport we have a fit bit versa 2 , it say Data not cleared sync and try again but it won’t let us do anything, I have reset it but it still comes up with the same message. Can you help John
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(((Max)))
(@MaxSpikeAl) reported
@fitbit @FitbitSupport I must say your in-app customer service is among the WORST I have ever experienced. Was worse than unhelpful! Can you please have somebody contact me to fix an issue i am having.
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donna
(@donna85727949) reported
@FitbitSupport my partner got me a Fitbit inspire 2 for Xmas I’ve downloaded the app + it’s saying my email is already being used I’ve never had a Fitbit nor a fitness app please could you help
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🧠Dr Gareth Furber
(@FurberGareth) reported
Not sure my @fitbit can tell the difference between a step and my twitchy left leg when sitting down. Regardless, I am cranking the 'steps' today!
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Sheila Mary Jones
(@Sheilapom) reported
@FitbitSupport great help here if your fitbit gives up the ghost. Received my free replacement for charge 3 eight months out of guarantee.
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Pranav Rathi
(@pranavrathi_13) reported
@fitbit YOU HAVE THE WORST CUSTOMER SERVICE. I ordered 2 charge 5’s on January 31st and selected expedited delivery (as I have a flight on Feb 5th)for which it was supposed to be delivered on Feb 2nd.
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suzan189
(@suzan189) reported
Has anyone ever had a problem with @fitbit @FitbitSupport? I cancelled my “premium” membership,yet #Fitbit keeps charging my card w/o authorization.I read online that this is a common problem. Problem or theft? I want my money back! #FitbitScam I am beyond annoyed.
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Alex Chen
(@tweetslife) reported
@fitbit @FitbitSupport I am experiencing ghosting on my Fitbit Charge 4 *replacement* device...what is the procedure to request for a fix / replacement?