Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Sign in (32%)
-
App Crashing (32%)
-
Errors (18%)
-
Online Features (8%)
-
Website Down (5%)
-
Device Failure (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Device Failure | |
 Cavaillon |
Device Failure | |
 Tampa |
Online Features | |
| Milwaukee |
Website Down | |
| Pataskala |
App Crashing | |
| Kenney |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@fitbit Sitting here wondering why I bought bought your product because it is TRASH!
-
Mahshid
(@MahshidKar) reported
@sara_davis90 @fitbit I have the same issue as well. My purchase has been shipped on 4th still shows preshipment.
-
MaCKiN aSS Dee
(@D3AND12A) reported
@FitbitSupport versa 2 heart rate monitor stopped working, I've tried everything. Help
-
Yvonne
(@Yvonne89974618) reported
@FitbitSupport my Fitbit is not tracking my sleep accurately. This has always been an issue with this device, and I have been unable to remedy it. It records only a portion of my sleep time.
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@fitbit Another brand of fitness tracker because @fitbit is TRASH!
-
Dawn
(@dawney45) reported
@FitbitSupport Hi I've had my inspire 2 for a few days. The app will not sync to my Huawei pro lite anymore. I've rebooted the phone, force stopped, un/reinstalled, un/repaired. I've done it all. Also the dashboard widgets have gone. How do I fix this please. Thanks
-
Tha Doc's In
(@tha_great4kay) reported
@FitbitSupport That link is only for quick replies I have no issue with those its when I try to speak to the watch and it translates what I say and sends it .....
-
Abhinav
(@abhinavbans) reported
My @fitbit's measurements are off by 20%. It's a garbage piece of technology.
-
Scott Tofte
(@stofte) reported
Hey @fitbit - Girlfriend purchased a watch in 8/2019. In 6/2020 she called @FitbitSupport for help with a defective display, and they did NOTHING. Told her to "get out of the sun". She called again after her warranty was out because the screen touch screen and watch clasp broke.
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@haldankar_nami @fitbit Yes because @fitbit is TRASH!
-
Insta:@aceigh_medusa
(@Aceigh_Majesty) reported
There's nothing more disheartening than having a problem with a product like @fitbit @FitbitSupport charge 3 and you get sent from pillar to post because there's no service centre in your country, now I'm stuck😭😭😭
-
Scott Tofte
(@stofte) reported
..Guess what...NO HELP AGAIN. Ur agents basically nudged her past the warranty window and are now refusing to send a replacement. Thanks for the monumentally shitty devices and even worse customer service. Build better products, and be better people please @fitbit @FitbitSupport
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@supersuperyon @fitbit That’s because @fitbit is TRASH
-
Todd Shirasago
(@reddawg31) reported
@FitbitSupport the screen on my charge 3 started to fade on the left side and now the screen is completely dark. I've tried putting it on the charger and holding down the button but nothing happens. Any other suggestions? it still records steps and everything else as usual.
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@fitbit bought a Versa2 that has malfunctioned just after the warranty expired. The most you can do is offer a discount on another one and a free wristband? I spent 150.00 on your product, but I wouldn’t spend another dime. It’s TRASH and your policy is too! It is deplorable!
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@supersuperyon @fitbit That’s because @fitbit is TRASH
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@francine_faith @fitbit That’s because @fitbit is TRASH
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@runner8527888 @fitbit Yes because @fitbit is TRASH!
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@kennymac1972 @fitbit That’s because @fitbit is TRASH
-
el rofia
(@Elrofia3) reported
@FitbitSupport I can’t log in to my account. Could you please help me. I want to buy the new Fitbit
-
Jan McIntyre
(@Mrsmac2000) reported
@FitbitSupport hello I have been given a brand new unopened Fitbit charge2. However it is not charging at all. Nothing coming up on the screen. Using original plug/cable. Tried on usb in Pc as well. Can anyone help?
-
Kate Jones
(@K8Sue) reported
@FitbitSupport I placed an order on Monday and for some reason it says it’s in the Netherlands (my postal address clearly says UK) help please?
-
Olivia Churchill
(@isthatmyf_soup) reported
@FitbitSupport Your response didn’t help
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@Niladri_tweets @fitbit That’s just what they do! They got your money, you got a piece of crap that doesn’t work! Why because @fitbit is TRASH!
-
Phil Verghis
(@phil_verghis) reported
@FitbitSupport Need help cancelling premium. Tried restore purchases, no luck.
-
Shelley
(@Chiwilla) reported
@fitbit Absolutely atrocious customer service! Think twice before you buy a Fitbit product because when something goes wrong (which it inevitably will because Fitbit bands are terrible quality), you’re on your own, Fitbit Support couldn’t care less!
-
Shelley
(@Chiwilla) reported
@FitbitSupport Absolutely atrocious customer service! Think twice before you buy a Fitbit product because when something goes wrong (which it inevitably will because Fitbit bands are terrible quality), you’re on your own, Fitbit Support couldn’t care less!
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@bigEton @fitbit Don’t be...you’re learning what I just found out...@Fitbit is TRASH. IF IT EVER COMES, RETURN IT!
-
Mattie Annetta Tyson
(@itsmemattiet) reported
@AraceliHurtado8 @fitbit Return it before it’s too late. It is TRASH!
-
Jim Kollett Jr.
(@JimKollettJr) reported
@FitbitSupport with all the complaints I am seeing with Galaxy devices and Fitbit compatibility since early Dec, are there plans to update this soon? My device only 1/2 functions and the online help tech hosed my wife's and she is awaiting a new one that may not even work