Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (28%)
-
App Crashing (20%)
-
Online Features (16%)
-
Sign in (12%)
-
Website Down (12%)
-
Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Kat
(@ExpatKatUK) reported
@FitbitSupport Then if Twitter is one of them can you help on here? I'm having battery issues with my less than 1 year old charge 4. It's switching off completely at 20% battery while tracking exercise and won't come back on until plugged in.
-
Vinod
(@vinodkumar7363) reported
@FitbitSupport No use! I have to go for Apple, I get the accessories very easily from them! Not worst like FitBit
-
Manjot Singh Kharbanda
(@KharbandaManjot) reported
Parcel is just a fitbit strap replacement to be shipped to my address.@fitbit @FitbitSupport don't consider customer feedbacks and in no way would they change their delivery service.Coz they think I'm the first one having trouble with @Purolator coz of no mobile contact policy
-
Dean Boucounis
(@DeanBoucounis) reported
@FitbitSupport I currently have an iPad and an iPhone and it seems that when I have the application and one or the other one works well and the other one does not is there a special way that I need to make this done because it seems that my iPhone is not working
-
this fish flies🐟🌠
(@thisfishflies) reported
So @FitbitSupport is amazing. I have been having an issue with mine and used their chat to troubleshoot and it didn't help so I'm getting a replacement under warranty. Riza was great even tho we weren't able to solve it today she really tried. Thanks!
-
Julie Franklin
(@julevin) reported
@FitbitSupport My charge 4 quit sending me notifications. No calls, texts, or events are coming through. I've turned on all notifications. I've reset my fitbit, also deleted and set it back up. Not sure what else to do. Says it's up to date on updates. Please help.
-
BRIAN PELLOT
(@brianpellot) reported
I loved @fitbit 2015-2020. RIP. 1st Charge 4 I bought in Nov - bands don't fit, GPS doesn't work. 2nd one got water-logged during 1st swim and won't turn on. @FitbitSupport says I must pay to send from SA to Europe for repair, even tho I bought in SA. Bad, predatory business.
-
katie kincaid™
(@specialk3483) reported
is @fitbit pulling an @Apple and slowing down older products to get you to buy new? I had refresh five times to get my versa lite to sync this morning from 4 inches away. it’s just barely a year old 🙄
-
Manjot Singh Kharbanda
(@KharbandaManjot) reported
@Rappy35 Been 2 years buddy.They still use the same ****** delivery service 'Purolator' @fitbit @FitbitSupport. Their team can't resolve issues but ask customers to go and collect parcel from the Purolator depot.Coz apparently, once you make a policy you're free to trouble your customers
-
Maria Bellocci
(@BellocciMaria) reported
@FitbitSupport Received a response and Still no response to my issue of the wrong information being given to me. Get someone to call me!
-
Natasha Agarwal
(@natashaagarwal) reported
@FitbitSupport Have been facing this issue since a long time now. And as your automated voices says “the executive will call back Incase the call is connected once and due to whatever reasons the call gets disconnected the executive will call back. Well, that’s false! Stop fooling people.
-
harry
(@harrych1t) reported
@FitbitSupport Bought an inspire 2 and there is no heart rate data per split after runs at all? Can you help with this?
-
Scott Keenlyside
(@skeenlys1) reported
@FitbitSupport please help. My fitbit account has been hacked and you have sent me an email to confirm or reject the email changed within 72 hrs. When i click the link you sent it comes back with an error to contact customer support which also fails. Security is a joke!!!
-
Sepideh Yahyavi
(@sepi_y) reported
@FitbitSupport My Versa 2 screen is scrambling. Restating doesn’t fix it!
-
Hayley
(@HayleyTOfficial) reported
@FitbitSupport My ******** my charge 2 has broken in a really awkward place and I’m liable to lose my watch altogether - please help
-
Marie🦋
(@marie106310) reported
@skeenlys1 @FitbitSupport Same way my account got hacked too... I got locked out and I'd contacted support services but they wouldn't help me.. then I got referred to @essentialhackers01 on Instagram they helped me recovered my account.. you need to see how fast and reliable
-
🇩🇴 MariaGautier 🇵🇷
(@mamimaria) reported
I need an app that would guide me through workouts on treadmill, elliptical & other fitness equipments in the gym. Free preferably. @fitbit has but they are hard. They dont start slow how normal people start when they go back to they gym after an almost year hiatus.
-
Yaser Awan
(@yaserawan) reported
@FitbitSupport Hey thanks. I did all i could, the problem was strange, the display started to dim and then parts of it started disappearing until it all went dark.
-
Manjot Singh Kharbanda
(@KharbandaManjot) reported
Parcel is just a fitbit strap replacement to be shipped to my address. @fitbit @FitbitSupport don't consider customer feedbacks and in no way would they change their delivery service. Apparently they think I'm the first one having trouble with @Purolator coz of their policies
-
Brian R. Jurgensen
(@JurgoB89) reported
I know Ive said this before, dont get a @fitbit.If you do, get some 3rd party warranty and pray you dont have to deal with the chat support. Was literally just told they couldn’t escalate my issue because they couldn’t “transfer the chat” like they don’t have a ticketing system.
-
Natasha Agarwal
(@natashaagarwal) reported
@FitbitSupport No one from your team gets in touch once the call is disconnected. I personally have faced this issue twice and now I am sick and tired of it. If @fitbit can’t provide proper services and has inefficient people then I would kindly request you to pick up your filthy product and
-
SableCrow
(@Sablecrow) reported
Hi! Help me Twitter peeps w/ @fitbit devices! I’ve had 3 over 4 years and each has failed due to poor build quality. My current Alta HR display has gradually dimmed to nothing. Still tracks data. #fitbit offered insulting 10% off new one but is it just newer e-waste? Help!
-
Drucie
(@lai_2005) reported
@FitbitSupport my daughters ace 2 won’t connect to her phone anymore. I’ve tried taking the Bluetooth off but it isn’t even showing it was ever connected. Need help!
-
Sharon
(@Sharon67002517) reported
@FitbitSupport can you help me my fit bit watch the features are very dull, as if a bulb has gone and I can’t read anything.
-
Andy McGill
(@andymcgill78) reported
@FitbitUK @FitbitSupport U have kicked my wife out of the live chat facility twice now because she was inactive for 2 mins...She is trying to homeschool 2 primary school kids 🤬🤬 My daughters bday present is broken & trying to get a replacement strap shouldn't be this difficult
-
Ursula East
(@east_ursula) reported
@FitbitSupport when are you going to sort out your syncing problem, could you replace sync all day, because of this problem my watch loses time especially at night. Please listen to us the customer
-
tlr1492@gmail.com
(@tlr1492) reported
@FitbitSupport I keep trying to add a ZIP to my Fitbit app on my iPhone 12 Pro Max and I keep getting a message: "The operation couldn't be completed. (com.fitbit.HTTP error 400.) What is that? It is irksome and I'm not buying an Inspire 2 just because you abandoned ZIP!
-
Mark Ward
(@mark_is_caching) reported
@FitbitSupport You could just read the Google Play reviews over the last day or so as there's obviously a SERIOUS issue with synching atm - but as you've asked it's a Fitbit Versa Lite Mulberry - only way I can keep it synching is restarting phone every couple of hours - not good !
-
Tony
(@tonybrian1979) reported
@FitbitSupport Hi, can someone help please. I have had some replacement scales sent out by you but they have been with the courier since 12th February and I can't make contact with the courier.
-
Manjot Singh Kharbanda
(@KharbandaManjot) reported
Building buzzer not working,Purolator can't contact me any other way(stupid policies)@PurolatorHelp @fitbit @FitbitSupport.Apparently once you make a policy you're free to trouble your customers and ask them to collect it from depot. My issue wasn't resolved,they kept apologizing