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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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merica
(@escfrizby) reported
**** @fitbit your products are ******* bullshit
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Ted Horski
(@AnEndlessTrek) reported
@FitbitSupport Guys: Fitbit Sense refusing to sync. Goes halway and then closes. 3rd time this week! Have tried ALL your sugestions-ALL of them. Most disappointed as have been in since the beginning! Please fix this. If you go to your forums, I am certainly not the only one.
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Andrea Ahmed
(@mrsandreaahmed) reported
@FitbitSupport trying to place an order, but keep seeing message that the system is having trouble and is being worked on - any estimated timing for ordering to be up and running again?
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Jordan
(@ClassicJodo) reported
I really feel like the "go to our website, go to our help section, go to another help section, click a link to do a chat option, wait in line, ask to cancel" policy for @fitbit is probably in violation of NY State Senate Bill S1475's guidelines around canceling subscriptions.
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Rae Lovejoy
(@Dweezil1968) reported
@FitbitSupport my Sense refuses to charge. Have tried trouble shoots. Please advise
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Sir Mark Frederick
(@Markfmckinney2F) reported
@FitbitSupport Hi, my parents bought a new in the box "fitbit versa 2" from some mail order company. No instructions. Specific written instructions. No PC in there home to download instructions. I don't have a printer either. HELP. BTW LOVE THE WATCH !
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Kelp23
(@kellyh23) reported
@FitbitSupport hi, my mum was told her faulty Fitbit had been fixed and returned on 3rd May but she's not got it, the tracking info she has is incorrect and your customer services are not able to help. Can you advise what to do next. Thanks.
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Rae Lovejoy
(@Dweezil1968) reported
@FitbitSupport help. Sense has stopped charging. Have tried the troubleshoots, nothing works
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Mom2SaxSon
(@TPedherney) reported
I’m about to throw my Versa 3 Fitbit in the garbage. It won’t sync, I’ve deleted the app twice and reinstalled, it’s 6 mins behind in time, Bluetooth won’t connect! I’ve charged it! Help please from @FitbitSupport
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frogdogs
(@frogdogs4) reported
@FitbitSupport My charge 3’s battery lasts for one day. It used to last for almost a week, but now I have to charge it every night or it won’t work the next day. Please help!
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Josie Heisig
(@josieinbc) reported
@Guy_Theriault @fitbit @FitbitSupport Guy, I have this problem sometimes too. I have the Fitbit Ionic (not the Adidas version like yours but I think it’s otherwise the same). No help from Fitbit but try YouTube.
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Barry williams
(@Redbwilliams) reported
@FitbitSupport when I go outside my Fitbit charge 3 goes completely blank and I can’t see it, I’ve tried everything suggested on the website and still nothing.Even when I’m inside the screen is very dull. Can you help.
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electronic max
(@emax) reported
dear @fitbit ; your high end devices are terrible for older adults with cognitive impairments. handling crashes, sync errors, random software updates and software freezes is not something this group can deal with ! in fact, no one should have to deal with it
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Helen Climance
(@Bakerbikerchick) reported
@FitbitSupport @fitbit @FitbitUK 31 emails still absolutely nothing. Can someone just help me or give me an email of someone who can please.
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Sharon D. 🎶🎗🇺🇸
(@SharonDevol) reported
@FitbitSupport The “update” you pushed out yesterday has broken my Sense. The battery is draining FOUR TIMES as fast, it will not sync with my iPhone, and I can’t even reboot the Sense by holding down the side button. So now what?? #FAIL
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Judith Cullen
(@cullensat422) reported
@FitbitSupport my ionic won’t charge!!! I have the black screen of death despite trying all recommendations on Fitbit help! It’s less than two years old! It’s a sad day 😢😢
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Neil Kennedy
(@kennedyneil) reported
@FitbitSupport Hello. There's nothing wrong with my account, there's just a lack of banks supporting Fitbit Pay in the UK so most people can't use it. But throwing a Google Pay app on there now you're the same company will fix all that
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Atz
(@Atz68270384) reported
@FitbitSupport I am utterly really disappointed that the second Fitbit that I was replaced with only lasted a few months and has given up yet again! I have sent numerous messages to which Fitbit has not assisted me in finding a solution nor have they replied! Terrible service
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Virpi Palviainen
(@virp_pa) reported
@FitbitSupport Exercises this week does not update correctly! I have enought exercise 3 times but it couts only 1, last tuesday. My hubby has the same problem so I thinks something is broken..?
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Jackson Peaks
(@jackson_peaks) reported
Hey @FitbitSupport my order shipped 5 days ago for 2 day delivery and we still don't have it. Tracking not available. For a bday gift this coming Wednesday. Help?
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Savannah Kitchel
(@s_vannah_) reported
@fitbit my versa 2 will not sync. I’ve tried all of the trouble shooting steps. Also, the main screen will not show up. I can see notifications, etc, but not the mains screen that shows steps, heart rate, & time. #help
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WaytoosaltyWrath
(@AmoHeals) reported
bah! I keep getting a bad link message from @Fitbit when I try to unsubscribe from the email list. Maybe @FitbitSupport can assist me?
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Justin Smith
(@mifty12) reported
@FitbitSupport another issue with a Charge 3 that has a black screen. The fitbit vibrates when connected to the charger. Have tried soft reset but no smiley face ?? Any assistance?
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roboticaly generated name*1
(@GeorgeW55924981) reported
@fitbit You can have one until the warranty runs out then it will automatically accidentally shut down
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Me
(@Sizesevens) reported
@FitbitSupport you have a huge problem with Charge 4, synching and notifications. When will you admit it and fix it?
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Carl
(@carlosox70) reported
@bramwell_mark @fitbit @TheBHF Wow, what a nightmare Mark. Hope you get better real soon
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Nina O'Brien
(@11Marcia) reported
@FitbitSupport can someone please reply. This is about my 5th or 6th time asking for help. I'm not getting sleep details and I've tried the suggestions. Directing customers to a Q&A for everything isn't really help.
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Angela pack
(@angelapack143) reported
@cathytramischus @FitbitSupport Oops so sorry, and I was having this same issue but i was told to contact someone on Instagram "Flexible_tech" he was able to sort it out. If you don’t mind you can try. Just letting you know....
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Samantha Newton
(@sammynicnic) reported
@FitbitSupport I am unable to sync my Fitbit with me phone or laptop. This has been going on for days. Is there an issue with the app, or is it my fit it? Thanks.
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Kimberley B
(@kbsweet01) reported
@FitbitSupport I'm trying to create a kids account and add a guardian. It keeps giving the invitee an error 404. What could it be?