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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (24%)
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Device Failure (21%)
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Sign in (16%)
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Website Down (16%)
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Online Features (13%)
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Errors (11%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Englewood |
App Crashing | |
| Zanesville |
Sign in | |
 Reading |
Errors | |
| Charlotte |
Website Down | |
 Berlin |
Website Down | |
| Milwaukee |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Gorham
(@gorhamsd) reported
@FitbitSupport I am having major issues with Inspire 2. On chat the agent advised to remove Inspire 2 and reinstall. Now it is asking for 4 digit code which is not displaying. HELP!
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle @Google Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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sunsetlover
(@_sunset_lover7) reported
@FitbitSupport is there a problem with the app? Fitbit App is not synching with my Luxe tonight….
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TD
(@SentientTD) reported
@FitbitSupport is ****. Worst products ever.
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Paulo Ferreira ❌️ 💩🔎🇵🇹🇪🇺
(@pfrr) reported
@FitbitSupport thank you for "frying" up my charge 6 with your latest app look. Not syncing, installed app twice, tried to pair the tracker 4+ with "something went wrong". Every single time you make a change everything goes down the toilet!
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
@2drinks2many @FitbitSupport I can sign in but can't sync my watch at all so messed up!!! 🥺
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Brandin Waffle 📸
(@2drinks2many) reported
@ChelseaAMusic @FitbitSupport Yea I noticed. Followed all the troubleshooting ****, worthless. :(
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
If your a Fitbit user like me be prepared for the app to not let you in due to a server error & don't expect @FitbitSupport to help you cause they won't even message you back to let you know what's going on!!! 😡😤
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
@FitbitSupport the app is down can't even sign into my account like so messed up thanks for giving @Google complete control of your services!!! 😡😤
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Irene
(@ReniBhardt) reported
@FitbitSupport I’ve noticed issues with my Fitbit battery charge since the app was updated: e.g. Fitbit says 100% battery charge vs app says 52% after sync. Thus, battery goes out often because I don’t know the true percentage. Help!
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Chris Mestaz
(@ChrisMestaz) reported
@madebygoogle I got a #FitbitAriaAir and for the last 18 days it has not synced and I have tried repairing it to my app and phone and nothing works , what can I do? Not even @FitbitSupport responds to me and I'm getting annoyed #HELP #help
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Rusty Shackleford
(@shackleford_2) reported
@Fitbitsupport Having problems syncing with my iPhone and iPad. Fitbit hasn’t fully synched for a few days now. I’ve tried everything. Is there an outage?
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Dj Kitty Mittens
(@DjKittyMittens) reported
Hey @fitbit @fitbitsupport Bought my Fitbit May1,2023 Never showered with it, never swam with it, always kept it clean etc Yesterday the charging plate fell off and within four hours the whole device was dead not a trivial purchase but it lifespan was trash Disappointing
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Teddy 🧸
(@TeddyBearHeart_) reported
Is anyone else having issues with the @fitbit app not opening the camera for scanning barcodes? This has been happening since yesterday. @madebygoogle, I’ve tried closing and reopening the app, uninstalling and reinstalling, and restarting my phone. Your app is broken.
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KR †
(@Keerryy) reported
@FitbitSupport hi I’m having trouble - Fitbit hasn’t tracked walk and will also not manually log, when I manually log it says 1/7 days exercise then disappears. Have deleted app, checked Bluetooth and rebooted my phone. Seems I’m having the same issues as the above user.
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Kenny Wong 🇲🇾
(@kennywong) reported
Hi @FitbitSupport is there an outage? Having problems syncing for the last half day. Had even uninstalled and reinstalled...
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Mike Minoff 🇮🇱 🇺🇸 🇮🇱 🇺🇸
(@MikeMinoff1) reported
@FitbitSupport On charger get an x on the screen, off charger it won't light up. Holding button down, nothing happens
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Vinay Pole
(@vinaypole) reported
@FitbitSupport I bought a Fitbit versa 2 in Costco and it's not counting steps. ( It's primary function). Tried factory reset couple of times and doesn't help. Can Fitbit replace it's defective product and satisfy a customer who is demotivated on fitness due to this?
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marie
(@marie_parker) reported
@FitbitSupport is there a current product/app issue happening? It seems that loads of people are having problems recently, and a statement about what you're doing to fix it and estimated time of fixing would be good
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Astronomical𓂀
(@nuclearChelo) reported
@fitbit @FitbitSupport Kinda ****** the app does not have any option for weight gain, only for weight loss. Bad programming.
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Edward Gonzalez
(@edwardgonzalez) reported
@FitbitSupport My Fitbit is not connecting, anyone else having this problem on Pixel phones?
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Gary Motteram
(@garymotteram) reported
@FitbitSupport -- I'm trying to report a broken Fitbit, but no one is responding.
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Kathleen White
(@KathleenWhite1) reported
Does anyone else have problems keeping their @fitbit charged? Mine has always been crazy. I had 99% last night at 12-midnight. I put it on and went to bed. I woke up at 7 and it's now at 47%. It's been 9 hours and 43 mins! Wtf.
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Ayush Goel
(@named_none) reported
Wtf! My resting heart rate is 70 on good days (using @fitbit ) Is this normal for Indian males or I am an outlier in the wrong sense
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Heather
(@GEPdays) reported
Hi @FitbitUK / @FitbitSupport - I've had my Fitbit Charge 4 Fitness Tracker Rosewood for less than 5 months (bought from @currys) and the strap has already broken - Preston Curry's advised you may be able to replace it for free, under the warranty?
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Abiodun M. Tijani
(@murphytjay) reported
@naomicp1 @FitbitSupport Correct, that how bad their products can be more especially Fitbit
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Leah Hansen
(@Leah__Hansen) reported
@FitbitSupport having trouble with my Versa 2 battery dying on me in a day. I’m running a half marathon in a month, and I’ve never had probs like this before. Any recommendations for troubleshooting, pls?
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MD
(@Beckyforever999) reported
@fitbit a week on and still no resolution to problem- lost count of resets, doesn’t count steps; stairs or probably anything correctly - been fitbit user for years- Poor UK customer service
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Darren carr
(@DazCarr82) reported
@FitbitSupport Can you tell me if there is an issue with the Google assistant on the versa 3? I have to keep activating it.