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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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T Horne
(@petinalda) reported
@FitbitSupport my Fitbit charge 3 band keeps coming undone and the watch falls off. I’ve tried a few different bands and they’re all having this issue. What can I do?
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Debbie Marti
(@MartiDebbie) reported
@FitbitSupport The display on my Charge 3 quit. My Fitbit is only 6 months old. Can you help?
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Leslie Dice
(@LDice1019) reported
@FitbitSupport It stopped working as soon as I downloaded the update. The location/temp/how I workout hasn't change at all. One day, it worked and the very next in the very same situation, it did not. It's all over the help forum with others with the exact same issue.
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Yaniris Fernandez
(@ymfPR) reported
@Twitter @FitbitSupport I just got a new fitbit sense and I cannot get phone call notifications on my tracker. I have a reference number of 39625256. This is very frustrating. Thank you for your help.
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Mike
(@michaelbmulcahy) reported
@FitbitSupport @tideylouise Mine does the very same thing! I’m on the treadmill at 150 to 160 bpm, and it all of a sudden drops it down to 95 bpm. So many in their “community room” experiencing the same thing. I’ve done ALL of the troubleshooting they recommend, but still can’t resolve my problem.
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Bonny Romero
(@RomeroBonny) reported
from
Chelsea, Massachusetts
Anybody knows how to fix a versa 2 Fitbit. How to unlock it?? @fitbit I try everything and still can’t unlock that thing!!!
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Soumyajit Ray
(@RaySoumyajit) reported
@FitbitSupport please fix the syncing issue with phone and fitness tracker. It's not just me. So many people are facing this. Just look at the play store app ratings. #Fitbit @madebygoogle #GooglePlay #charge2
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Sid Myers
(@Sid_Myers) reported
@fitbit @FitbitSupport I have been trying to resolve an issue since January 17... messages on the 27th, 31st, 3rd have not had a response.. can I get some help?
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Sean eMperio
(@Kumitai) reported
@FitbitSupport You guys have already told me twice that you cannot help me because my issue isn’t covered by your warranty policy. I doubt you will tell me anything different.
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craig slaughter
(@slatts80) reported
@FitbitSupport Looking at various forums this has been requested by your customers for years!! Why have Alexa when you cannot have peoples music provider. Is it that big of an issue to provide.
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Mike
(@michaelbmulcahy) reported
@FitbitSupport My New Inspire 2 doesn’t drops the bps constantly! On the treadmill, I’m at 155-160 bpm, and then all of a sudden it drops down to 95 or 100 bpm -and stays there (while my heart’s coming out of my chest!!). I’ve tried EVERY fix recommended in the community chat!
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport #ThankYou it seems every time I have an issue with my #Fitbit you never replace it, always reset or restart. You have never offered to replace it or upgrade it. Your never fixed any faults yet. Again I found and have another major issue.
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loulove
(@tideylouise) reported
@FitbitSupport my Fitbit has stopped recording my heart rate accurately during workouts. I've tried restarting, re connecting to bluetooth etc but still doesn't work! Please help :)
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @fitbitindia Just received my FOURTH charge 3. GPS does NOT work on this device either. Like the other THREE. PLEASE PLEASE send a model the works or refund my money. You just keep sending me broken products.
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Susan A. Crawford 👩🌾🌿🍑
(@GardenSage) reported
@FitbitSupport Sorry to find out I can not sync my Inspire2 to both my iPhone and iPad. Are you working to fix this issue or should I return my Fitbit.
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Steve Granville
(@audiopioneers) reported
@FitbitSupport brand new fitbit won't sync to phone. @ArgosHelpers will you refund? Clearly a software issue. I want my money back!
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Jane Wool
(@JanieB1902) reported
@FitbitSupport My fitbit 3 is losing battery power very fast. I've tried all suggestions, just this minute it dropped from 99% to 69% as I am typing! Help!!
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Alishaajodi
(@alishaajodi) reported
@FitbitSupport @fitbit Hi @FitbitSupport I’ve done what is said on these steps. A lot of people have also complained about the same issue online?
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Dani Mallorca
(@daniburley) reported
For those of you having trouble with the #Fitbit #Versa's: there is hope. My 2nd one in 13 months stopped working last week. Amazon changed my 1st one, but asked me to contact Fitbit the 2nd time. After contacting @FitbitSupport here and then following up by email, I was told by
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Ursula East
(@east_ursula) reported
@FitbitSupport @t_r_durham Fix your app it is shocking!!
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Scotty
(@Scottymac2002) reported
My fit bit versa 2 changed its always on display over night and nothing I can do will fix it. I can't find anything online about this? @FitbitSupport #fitbitversa2
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JCBlues13
(@JC_Blues13) reported
@FitbitSupport yes I've tried the re-start several time.. it's a Samsung SM-J737A but you're missing the problem.. it's the WATCH not the phone.. the error message on the phone won't clear even after several re-starts
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Amy Atkinson
(@amyatkinson8) reported
from
Vancouver, British Columbia
@FitbitSupport my versa is not working properly. My HR and active mins are hugely elevated. Tried all the re-sets. Purchased Oct 2019 so still in warranty (purchased U.K.) but I now live in Canada. Can you please advise how I can get a replacement. Thanks
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Rain Pawsitive 🐾 change. 🏳️🌈🤓😷
(@SendSnow777) reported
@BlueWave_22n24 @SparkPeople @fitbit Hang on.... the My Pillow Guy's video yesterday was a flop soooo it's End Times; therefore, I can eat whatever✊ ( this is where a good app would say " Are you ******* kidding me ? You eat that Honey Bun and I'll hunt your *** down *****" and that idiot is still using ")
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Leslie Dice
(@LDice1019) reported
Maybe now that @Google owns @fitbit I should start reaching out to them for tech support. Because I can assure you my HR is not 105 when I'm 30 minutes into a spin class and just did a 75 second sprint 🙃 and fitbit isn't going to fix it...
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Rebecca Brenna
(@cheermombeckyb) reported
@FitbitSupport Hey..update idea... allow user to turn on continuous alarm or vibration from app to help with a lost Fitbit. I always put mine down somewhere in the house and can't find it. But a vibration would be so helpful!
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𝕊𝕥𝕖𝕧𝕖𝕟 ℂ𝕠𝕠𝕜
(@stevencook66) reported
@FitbitSupport Done as you suggest, the issue persists even after a reinstall.
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JCBlues13
(@JC_Blues13) reported
@FitbitSupport why are your devices so damned hard to pair? got a new Versa yesterday and as soon as I tried to pair I started getting a message that data didn't clear and a BIG RED X.. nothing in your 'help' is helpful on what to do next💀
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Steve Granville
(@audiopioneers) reported
@FitbitSupport No problem argos are refunding.
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Leslie Dice
(@LDice1019) reported
@FitbitSupport Buuuut when are you going to fix the heart rate issue? I know it's a known issue all over the help forum but don't see a fix coming? I know my heart rate is not "below zone" 30+ minutes into a spin class... Have done all the suggestions in the forum - HR still wrong.