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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features | |
| Mulhouse |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Teresa Kyritz
(@NJchick9128) reported
Help @FitbitSupport! Family gifted me a Versa, no box, and I can't get it to ping/sync with phone app. I just ran a factor reset & nobody know which series number it is either.
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Gail Kuhnlein
(@gailkuhnlein) reported
Do any other @fitbit wearers have pain in the arm they wear it on? I don't know why it took me so long to suspect this but I've had off and on bad/deep arm pain on my left side for years. Lately, pain's also in my wrist and hand. I'm taking it off to experiment!
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Nick Adams - Relentlessly #ProJoe #FBR #JoeMO
(@Mackworth12) reported
@FitbitSupport C’mon? Really? It’s a terrible design. Traditional watch band should be the standard. Why reinvent the wheel with an incredibly clumsy band? Makes no sense.
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Hhesserr
(@hhesserr) reported
@Jenny24Wren @FitbitUK @FitbitSupport 💔💔💔 all the shops here are out of stock of fitbits and they don’t fix it either
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Hhesserr
(@hhesserr) reported
@Jenny24Wren @FitbitUK @FitbitSupport Same happened to me this morning Please notify me if u find a way ti fix it
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Hhesserr
(@hhesserr) reported
@Jenny24Wren @FitbitUK @FitbitSupport It’s weird because mine was fine too until I was having trouble syncing it with the app Then when I successfully synced it, it broke?
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Hierislisa
(@hierislisa) reported
@FitbitSupport Hello! I have a problem. My Fitbit Versa 2 stopped working since this morning. The alarm worked but few hours later the Fitbit aint responding anymore. Even after a reset (I pushed all the buttons for 1 minute). Could you help me?
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EVES LH44 🔮
(@evenahguarts) reported
@FitbitSupport, I got a replacement pebble as my screen broke within warranty. Only problem I've got now is that all my previous data has been wiped from my account as I've replaced it. I have over a year's worth of data gone. Is there anyway to get this back? 🥴😩
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Prashanth Rao
(@Prashan32155051) reported
@FitbitSupport My 1+ year old Fitbit Charge3 broke after first exposure to water in the shower. Tried resetting with the 8s hold, left to dry and on charge for 12 hours. Isn't it supposed to be waterproof upto 50 feet? Mine broke on first water exposure. Please help.
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Mike Benkovich {coder : advocate}
(@benkotips) reported
Really pleased with @FitbitSupport, I had an issue with a new device and they've been super responsive. That's the way support should be!
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rogelio villegas
(@eltejanokid) reported
from
Katy, Texas
@fitbit good afternoon can you help me my Fitbit stop working .The screen went blank. What can I do to resolve the problem. Thanks
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Luisa Ovando
(@luisaovando2) reported
@FitbitSupport Why Everytime that I need support I have to come here? Damn! This is getting worse.. ugh! This tracker is the worst device ever!
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Renee Evans
(@politicallynuts) reported
Dear @FitbitSupport, Received Inspire 2 for Christmas. It has now stopped tracking my heart rate. I’m having difficulty logging in to attempt to fix it. Very disappointing.
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chaos queen
(@_mormaid) reported
This is a bad feature n u should feel bad @fitbit, get rid of sleep credit scores and bring back gold icons when you hit your goals, the green UI is ugly 😠
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liljava
(@Liljava15) reported
@FitbitSupport customer since 2014 here. This week my Versa stopped counting accurate steps from my dash to my challenges by 10k steps. I contacted cs 2x. Was told it’s a known issues for over a year?? I do not use 3rd party app either. Help!
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Rwitankar Coondoo
(@rwitankar) reported
@FitbitSupport @FitbitIN @fitbit can we run a diagnostic check to figure out what is wrong? Pls advice... I use the device regularly, and it's a problem if it does not work... and why is it that the device gets into trouble after every 5/6 months? That's the lifespan, is it?
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Sam
(@Bladesam1983) reported
@FitbitSupport another Fitbit, another problem. My Ionic is having issues. I’m pretty disappointed as I’m yet to have a Fitbit that has lasted much more than a year without something going wrong.
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Captain Haggerty
(@AngelaHaggerty) reported
I really think @fitbit could do with a "pushing pram" option on the exercise list because pushing a toddler around with shopping under the buggy is not the same as "walking" 💪🙌 @FitbitSupport
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sophia
(@sophia45698870) reported
@FitbitSupport hello I need some help please. I have a Fitbit charge 3, I purchased it on 6.5.2020. For the past month the vibrating function has completely stopped working. I’ve researched what to do to resolve this and nothing has worked. Please advise.
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Jamie the Vaccinated
(@Jamie_Wisconsin) reported
@Nancyontweets @fitbit I've never had an issue with the durability of the product itself
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Leslie Kammer
(@kammer_com) reported
@FitbitSupport Having problem with our scale. New batteries but message says ‘err’ every time.
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Bill Block
(@wtblock) reported
@FitbitSupport Thanks for the reply. Yes I have read the instructions and my problem is that I'm having to repeat those steps every one to two days.
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JanHollands
(@Janney_h) reported
My @fitbit Versa 2 is playing silly buggers. I sync it and syncs my steps etc from it to the app but it won’t update the time on my Versa to my phone. Stuck about an hour and a half slow for almost a week and I Can’t put it right & its making me cross
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Hhesserr
(@hhesserr) reported
@FitbitSupport I did both its still not working
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k
(@SadKyIes) reported
Imma get a bad ***** & imma wear her like a @fitbit
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LIZZ1O3E
(@lizzieRF20) reported
@FitbitSupport hello I cant get my Aria to sync inspite of following all the steps multiple times, help!!
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It's Just Reagan
(@Reagan2020) reported
Hey @fitbit @FitbitSupport my hooman is losing her steps when she walks me because her device isn't working right!!! Please help.
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Donna Gray
(@smallprintsfoto) reported
from
Lumsden, Scotland
@FitbitSupport Can’t get logged into the app, despite pw being correct. Can’t get aria air or charge to work. No help on email.
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Karin
(@karin_0r) reported
I have synchronizing issues with my Sense and the app.. since the update yesterday. Is there a general issue or is it just me? @FitbitSupport
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Teresa
(@Teresa89086981) reported
@FitbitSupport my alexa app has disappear can you help. I have a versa 3