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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Lahde
(@GlennLahde) reported
@FitbitSupport I wasted a lot of time this morning going through the steps to fix the sync issue. Restarted phone and Charge 5 several times. Uninstalled and re-installed fitbit software, linked and unlinked blue tooth. Only to fine out it is an issue on your server
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Steven Sealey
(@StevenBSealey) reported
@FitbitSupport Im having a similar problem with my month old SENSE. it rebooted this afternoon and have been in a boot loop since, none of the long keypresses have fixed it.
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awoogadaytob
(@awoogadaytob) reported
@FitbitSupport You are not doing anything, same way you aren't refunding 5000+ ex customers for a broken watch. Your company is a disgrace
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Twidderhorn
(@GabrielHorns) reported
@FitbitSupport By turning on and off GOOGLE ASSISTANT the problem seems to have gone away, Don't know why but am able to once again sync.
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Jevone Lawrence
(@RanyeMan) reported
@FitbitSupport Issue is still persisting post application update from the Google PlayStore.
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Samantha Lindl
(@Samantha_Lindl) reported
@fitbit my Fitbit charge 5 won’t sync. I’ve followed all the steps suggested when it gives you the option to ‘fix it. My partners won’t either. We updated the app yesterday - is this as a result of doing so?
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Aidan Joyce
(@AidanJoyce) reported
@sassiecas @marybschneider @fitbit Same problem, can't sync. Followed all instructions precisely, still no joy. Does the problem have anything to do with the fact that my iOS updated today?
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Michelle cooke
(@Mcookie1991) reported
@FitbitSupport Still having the same issue tried everything event trying to contact support with no luck!
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Kes
(@violet02) reported
@FitbitSupport Please keep us updated on this. I have gone down the list @ least 3x to resolve this and my charge 5 still won’t sync. I’ve tried reaching out to someone via chat or calling and no answer. I know not everyone has a twitter, so maybe an email or instagram post would be nice too.
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Ashley Boeckholt
(@2x4seven) reported
@krozzer_mag @FitbitSupport Seems like @FitbitSupport can’t give much info. Large sync outage since early this morning. From what I see is troubleshooting won’t help until systematic problem is fixed.
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Mathew
(@krozzer_mag) reported
@FitbitSupport Can you explain how this would help a systemic issue on your end first?
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Michael Brown
(@dataguy2020) reported
@FitbitSupport I have all ready done this and spoke to you on the phone and it IA thr known issue. Unless your telling me you have fixed it
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Adam Shively
(@realashively) reported
@FitbitSupport Please keep us updated on a timeline for a fix. I wasted a lot of time this morning going through the steps to fix the sync issue when it was not anything I could fix myself.
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Letty 🌼🌻🏵️🌸🌺🌷🥀🌹
(@LettySpoghetti) reported
@FitbitSupport Can't fault them 👍 had an issue with my charge 5 and the pebble was replaced within 4 days 👍👍
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Lucie Hood
(@LucieHoodx) reported
@FitbitSupport Most unreliable device I have ever bought… constantly lets me down. Been through all the reset steps many times, every time it fails. Even your live chat link takes to you a page that doesn’t exist!
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NG
(@roborato) reported
@FitbitSupport Have syncing issue and update tracker to latest software. Have try with mix of iPhone, iPad and Android, 4 devices in total. Go through the web last 5 hours, Fitbit own forum and documentation, and other sites, none of “potential” fix/workaround work. Very disappointed !
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Nel
(@just_nell81) reported
@FitbitSupport @FitbitUK can you help? My fitbit versa lite won't update. It goes through the motions then says update failed. I've tried now on 2 different phones, I've deleted the app and started again and still the same outcome 😭😭😭
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Ryan Larimore
(@TeamCargoShorts) reported
@FitbitSupport @mariepeacock I went through three as well. Great all. Terrible quality.
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Emanuel Wall
(@LasalleRules) reported
@FitbitSupport My fully charged fitbit shut down after a quick swim. Its been shut down for 8 hours and re-charging does not help. Please advise
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Michael Hurt
(@rat_pack_fan) reported
@cjwilfy @FitbitSupport Apologies for jumping in. Had this problem. I went to b4b’s website today, sent customer services an email with my phone number. They rang me within 20mins and it was sorted. Hope that helps
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Rajput
(@kaptaan) reported
@FitbitSupport @FitbitIN my Versa 2 SE has suddenly blacked out from 90 percent battery remaining. Now not coming on neither getting charged. Please help.
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Kate Eaton 💙 🧡 🇮🇪🇪🇺🇺🇦🌈 #FBPE
(@kate_tweeton) reported
@FitbitSupport Yes I did! Several times! The display has vanished and other Charge 4 owners are saying the same. I think either an app update or a firmware update has done this and all the resets in the world won't fix this. I'll send you the case number and I want the matter resolved please.
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Stan Cook
(@StanleyCook01) reported
@FitbitSupport I purchased my charge 5 in July and the battery is terrible. It’s gone from 100% to 37% in 4 hours and all your online chat to update settings! It’s must be a faulty battery!! Can someone please help!!!
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Joost Wijnings
(@jwijnings) reported
@FitbitSupport Sync problem resolved, lost 2000 steps.
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Sassie
(@sassiecas) reported
@iam_venelly @fitbit I honestly think it’s the latest update and something they did within the last week. I’ve had my charge 5 since Mother’s Day no issue until now.
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Jen Alderman
(@delyn1967) reported
@FitbitSupport I can’t get my charge 5 to sync on iPhone 12. Phone and Fitbit have most updated software versions and I have followed all troubleshooting steps. Please let us know when the issue is resolved
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Chris Cleen
(@Chris_Cleen) reported
@fitbit @FitbitSupport your devices are CRAP at maintaining a Bluetooth handshake. Every time I charge this watch I have to forget the device and start over like it’s new. That’s terrible.
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Kes
(@violet02) reported
@FitbitSupport Please do keep us updated on this, I tried chatting and calling but no answer. Thank you for at least posting something about this issue.
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NewlandsChemistry
(@NGSChemistry1) reported
@FitbitSupport I have sent DMs about this exact issue. I’ve only had it 5 days. Ridiculous. I have iPhone 12 Pro.
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Debbie Welham
(@debbie_welham) reported
@FitbitSupport I have been trying to sync my charge 5 and use that online chat support all day today! It’s only because I checked Twitter feed that I saw that there’s a syncing issue. I’ve literally only had my charge 5 a few days so quite disappointed in its performance so far.