Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (34%)
• App Crashing (21%)
• Device Failure (17%)
• Online Features (10%)
• Sign in (10%)
• Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	5 days ago
Dillenburg	Errors	5 days ago
Paris	Website Down	16 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ram Vyas (@vyas_ram) reported 3 minutes ago

  @FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 3 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 7 minutes ago

  @FitbitSupport Is there any help out there?

• 
  rachel mackinnon (@rachelmackinno2) reported 7 minutes ago

  @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

• 
  Rakesh R (@rakeshmoorthy) reported 8 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 9 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Jessica Young (@Jessicayoung_99) reported 12 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  KaLea in TX (@TexasKaLea) reported 16 minutes ago

  @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

• 
  Michael Baine (@MichaelBaine) reported 17 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  David Martinez (@DMARTINEZ_85) reported 27 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 33 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Mudit Saxena (@MuditSaxen56971) reported 34 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  Harikrishna (@_harikrishna_) reported 35 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Eneleak🍷 (@kaeleneak) reported 35 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Dennis Lokey (@DennisLokey) reported 35 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Shaun Thomas (@BonesMoses) reported 35 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  Marty (@Marty_FTT) reported 35 minutes ago

  @actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.

• 
  Simon Atherfold (@Grumpysworld1) reported 37 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  christine (@yankeegirl51680) reported 38 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Larry (@_TraderLarry) reported 49 minutes ago

  My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.

• 
  Peter Besenovsky (@Besenovsky) reported 51 minutes ago

  @FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?

• 
  Christine McDonald (@Clubby_R8) reported 52 minutes ago from Gold Coast, Queensland

  Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport

• 
  pissdrinker (@pissdrinker7886) reported 52 minutes ago

  Life is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too

• 
  Simon Atherfold (@Grumpysworld1) reported 56 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  POPs line (@Queen_PaulineD) reported 56 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 56 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Villanova Fan (@novafan1976) reported 56 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  David Martinez (@DMARTINEZ_85) reported 58 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  John Janis 🦞 (@johnjanis) reported 58 minutes ago

  @FitbitSupport The new Fitbit app is terrible. I woke up this morning to discover my Fitbit app was updated. My Fitbit is now useless. Bloated piece of software crap. Goodbye #Fitbit, #Google ruin what I bought from you. Normal people don't have hours to relearn your app.

• 
  Rob Williams (@codeslubber) reported 59 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken