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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (22%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Corrine M
(@queencfm) reported
@FitbitSupport customers service is horrible my issue still not fixed my emails are being ignored or replies with no resolution!!
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Nick Handley
(@MarketingManNo1) reported
@fitbit Almost a week since raising the issue, I am still not getting my average daily steps in the friends log. What is going on?
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FaTs
(@DoctaFats) reported
@DemiWibberley @FitbitSupport I hope your outcome is better than mine, Demi. But be warned about buying their products in the future. They don’t care about their customers. @FitbitSupport won’t even respond to my DMs! That’s how terrible they’ve been.
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Richard Irvine
(@rairvine) reported
@FitbitSupport hey there, I have a charge 2 but the button of the left hand side has stopped responding. Any suggestions as to how I can rectify/fix this problem? Thanks
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Nikhilesh
(@nikhilesh_kosht) reported
@FitbitSupport I tried restarting phone and reinstalled app, but still forgot password is not working. Can you please check? Thanks in advance
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Brian Wayne Johnson
(@BWJohnsonMusic) reported
@fitbit my floors count is wayyyyy off. Saying I climbed over 100 floors in a day. There’s no way. What can I do to fix??
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Amalia Kay
(@MadMollyTheGrim) reported
Hay @FitbitSupport is your server ok, I can't sync my device, and it won't load any of my challenges, you guys ok?
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FaTs
(@DoctaFats) reported
@DemiWibberley @FitbitSupport Nope. I didn’t ask for one. Just asked for them to fix my screen. They said it’s out of the warranty period. I explained it started glitching during the warranty period and then it finally broke just after that period. They don’t care. Just one sad generic response after the next
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Sally Arnison
(@sarnison) reported
@FitbitSupport I can’t log into my dashboard and the password reset email isn’t arriving. Help!
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Ghistology
(@Ghistology) reported
@FitbitSupport Hello I just got a Fitbit sense and the watch won’t display my sleep score. I have reset the watch itself but that’s didn’t help. The app will show the score just not the watch.
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Zahra Khozema
(@Zahra_Khozema) reported
@FitbitSupport Hey there, so I connected my Bluetooth headphones to my Fitbit but every time I pay something from Spotify from my Fitbit, it automatically plays from my iPhone. Can you please help me?
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muhammad Ali khan
(@muhamma51196862) reported
@FitbitSupport Hey how’s you ? I hope you fine i have a problem in my fitbit versa lite I was factoryrest my watch then power off Then i on again there is no response or no show any light again please solve this issue Thankyou
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Tom MacDonald
(@Tmac1017) reported
@FitbitSupport recently received a Versa 3 and the heart rate monitor is off by at least 30 bpm while exercising, tried cleaning, reset, different positions in wrist, issue remains
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Simon Clarke
(@Spuddey23) reported
@FitbitSupport Hi folks. Is there an issue with the widget on Android? It won't show data and keeps asking to open app
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Michael Zdenovec
(@mikezdenovec) reported
@FitbitSupport I worked with one your reps on restoring my sleep score. It seemed to stop tracking that on March 12th. My case reference # is 40267945. My sleep score is still not occurring. Can you help me?
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andie male
(@andiem68) reported
@FitbitSupport where can I get help with my versa 2 watch ? The help page isn't loading. My watch screen looks like white noise on a TV without the sound
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carrie
(@carrie301275) reported
@FitbitSupport I cant sinc my new fitbit lite to my samsung s8. I add the code then it says its not working . Help
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Róisín
(@RooisinRyan) reported
So disappointed with the @fitbit app and my versa three lately. Noting seems to be working correctly sine I got it. All is a so slow and wrong with details lately 😭😭
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Saam Farhang
(@persiankultur) reported
@FitbitSupport Bands are to Fitbit what batteries are to iPhones . . .i.e. defective auxiliary hardware that regularly breaks down to force customers to buy new product. its also a great way to lose customers. congrats
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Ashley
(@BeamsandEllies) reported
@FitbitSupport are you no longer providing support for the Charge 3? I’ve tried getting help on the website and every page gives me an error or says access denied. Haven’t used my Fitbit since 1/2020 and and trying to get it started again 😣
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Pat Bodi
(@PatB1232) reported
@FedEx Your partnership with the USPS to deliver packages sucks. I know the @USPS is bad. Since it's your tracking info, guess who gets the blame for the delay. I sent a package to @fitbit that was picked up at a FedEx drop-off 3/16. Last known location was Yuma, AZ on 3/26.
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Ira Ray
(@iraray240) reported
@FitbitSupport reminders to move on my Fitbit Sense no longer work properly. I get the visual notifications on the device screen, but lately it doesn't provide the vibrate notification. Other vibration alarms work. Anyone else have this issue?
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Barry Gilliland
(@BGnz) reported
@FitbitSupport My Fitbit HR3 screen has gradually faded and is now totally blank. I have tried the reboot holding the button down for 8+ seconds while connected to a charger at least 3-4 times...but it's still blank. Does the unit need to be replaced?
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Jonathan Hall
(@Jonathan_DHall) reported
@FitbitSupport hi. Over the past few weeks my fitbit screen has been fading, and now it has completely faded. I have tried the restart process as recommended online but this has not resolved it, can you offer help?
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✨ jade
(@jadieverses) reported
@FitbitSupport hi i bought a fitbit versa 2 at the weekend and i can’t edit my notifications on the app? i click on notifications on the app and it doesn’t do anything, is there anyway to fix this?
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Nici Phoenix Malamoglou
(@NiciMal) reported
I don’t use Twitter. Except to complain about a brand. @fitbit @FitbitSupport responded here, but 6 days later (inc a myriad of emails / calls) customer service remained shocking, no fix. Epic fail! I went back to @amazon and despite out of return time, they’ve agreed to refund!
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David MacKenzie
(@DavidMa85204159) reported
@FitbitSupport Aria Air is a piece of junk. I am guessing that I need have premium in order for this to work properly. What a joke. It should not be this complicated. I follow your instructions repeatedly. #TRASH
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Sofia
(@sofspray) reported
@FitbitSupport love my Versa2 but the tiny silicone piece that holds down the band ripped from normal wear and tear. Cust Svc wants me to send the whole watch back for repair. Seriously? Forced to buy a whole new band. Shame on you FitBit that’s ridiculous.
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Excalibur
(@ExcaliburBlade) reported
@MyFitnessPal you're not syncing with my @fitbit. Is this a known issue?
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C. Knox
(@cdmk_catlady) reported
@FitbitSupport Hi, is the sync with MFP down?