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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Owain Little
(@owthlitt) reported
@FitbitSupport hello. I have an issue with my ionic - the battery only seems to last 2 days at the moment do you have any support for this? :)
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Shuchita Amilah
(@MissAmilahS) reported
Ummm... I promise that I do not wear it tight. It's loose, and slides down my arm to that point where the reaction happens. HELP. It's actually painful today. It's a birthday gift. I love it otherwise 🥺 @fitbit @FitbitSupport @FitbitUK
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Ashish Sharma
(@imashisharma) reported
As customer im sharing feedback not to purchase any @fitbit @FitbitIN Fitbit products as once it will complete its warranty it will become defective. And no fit team will help you out as there's no service center in India. They have only online support which is wrost.
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🐞🍄
(@insetofungo) reported
@fitbit Is Fitbit actually down for maintenance or is it just my Galaxy?
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Npauj Muas
(@captainbao) reported
@FitbitSupport when is @fitbit going to update their app to fix the period tracker issue of the calendar starting at the YEAR the person was born?
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Joy Dibia
(@Jayjazzy) reported
@fitbit It seems it's better to bring this here because support isn't doing much in the DM. My fitbit may just be fully charged but is not responsive. It keep showing the logo and won't restart.i purchased this Versa 2 in February! Help.... for the price point, it's too early.
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Simon Pizzey 🇪🇺🇬🇧🇮🇹🇫🇷
(@simon_pizzey) reported
@FitbitSupport This is not acceptable, I would like someone to Direct Message me so I can provide my phone number. I would like someone from @FitbitUK to call me and discuss this issue or I will contact the regulators this evening
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Marie Hackett
(@MDHack) reported
@FitbitSupport My Charge 3 screen is excessively dim, even with a full charge & in both the auto/normal settingfor brightness.Fitbit forums state this is a software issue?1/2
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Rony Lutanco
(@rlutanco) reported
@FitbitSupport HELP!! Charge 3 screen went blank but still vibrates. Tried holding the button down for 15 seconds, or changing the clock face. But nothing worked.
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josh
(@shmeattle) reported
from
Seattle, Washington
@FitbitSupport my bad, i figured I'd get more than a copy/paste response. i know all about the sleep score and how it works, i just think its dumb that the first few hours got a really good score and the rest brought it down despite me hitting my sleep goal. like, it's counterintuitive.
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mark kovalevich
(@HeydocMark) reported
@FitbitSupport So still no ability to use the SPO2 feature of my charge 4 which was a major factor in upgrading from my charge 3 its listed as part of the watches features not some future feature why do I have to wait for it to become available to me. This is a bad business practice really sad
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Nina Wilde
(@NinaWildeUK) reported
@FitbitSupport help My heart rate sensor keeps stopping Which means no sleep readings or anything Done everything possible to fix it
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Calliope
(@calliope2284) reported
@FitbitSupport hello. My inspire2 constantly stops counting my steps just before 10k steps. It gets stuck there for while then starts counting eventually. Why does it do this and how do I fix it????
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stephanie brockie
(@stephbrockie) reported
@FitbitSupport was on live chat and cut off, brand new versa 2 bought as a gift not working. Not charging can't even set up
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Joleen Nordstrom
(@JoleenNordstrom) reported
@FitbitSupport You wouldn't even help when my fitbit band broke, so pretty sure I will not get any help with a whole watch. 🙄 All you ever do is ask if it's over a year old and then tell me its past the warranty. You should back up your products.
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David
(@david_bell6) reported
@FitbitSupport You replaced my band In March last year as the 2 I had In the box also broke. There is clearly a quality issue here.
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Simon Pizzey 🇪🇺🇬🇧🇮🇹🇫🇷
(@simon_pizzey) reported
@FitbitSupport Surely it’s simply not acceptable to replace a brand new product with a refurbished product. I returned the product in a box as good as new apart from the broken pebble & I expect a replacement new product with a box (as @amazon would do)
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Kevin Fitzpatrick
(@KevinF01) reported
@FitbitSupport hi Fitbit Suppourt have a issue with a screen on my Fitbit can you point me in the right direct for repairs
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Simon Pizzey 🇪🇺🇬🇧🇮🇹🇫🇷
(@simon_pizzey) reported
2/3 After 30 minutes speaking with an agent from Fitbit I was told this was acceptable & I should have read the warranty before purchasing. How can do replacing a new broken item, with a refurbishment be acceptable. This is shocking customer service @fitbit @FitbitUK
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Kisava
(@Kisava) reported
@FitbitSupport hi. My #Fitbit inspire is not turning on. I have followed the steps from the website and did not work. Please help!
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Khoo Teng Boon
(@tengboonkhoo) reported
@JoleenNordstrom @FitbitSupport Is it any wonder Fitbit product and reputation is going down the sewer?!?
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Ashish Sharma
(@imashisharma) reported
@FitbitSupport Screen touch is not working for my fitbit blaze.
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Marsha Collier
(@MarshaCollier) reported
@lisagualtieri @fitbit Will they recycle or upcycle? Waste is such a big issue
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Redhill Geordie
(@Malfonzobonzo) reported
Fair play to @fitbit and @FitbitSupport I had a moan on Twitter about the HRM not working properly when on a rowing machine and they are sending me a replacement. Excellent customer service.
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nicole
(@nicolen_mn) reported
If your @fitbit says it’s waterproof that is apparently a load of ****
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JGU
(@jgillm) reported
@FitbitSupport I’ve checked in with a few friends, and starting at the birth year isn’t the only glitch with the period tracker. It keeps telling one friend every 3 days that her cycle is restarting.
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🦹🏻♀️✨
(@JenniNoWhy) reported
Funny how people have been complaining to @FitbitSupport about the issue with the period tracker for MONTHS and it has yet to be fixed. If it were a problem with any other function I’m sure it would be handled by now. But since it only affects menstruators, who cares right?
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Marie Hackett
(@MDHack) reported
@FitbitSupport 2/2 Despite help from Fitbit this has still not been resolved & all I was offered was 35% off a new one as mine is just out of warranty.
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Phil Winterhalder
(@pwinterhalder) reported
@FitbitSupport Ok done that, let’s see what happens tomorrow - to be clear, it does sync ok, but it does not sync in the background and this has been an issue on two iPhones
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Babalookan
(@Babalookan) reported
@fitbit fix you crappy software