Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (32%)
-
Online Features (20%)
-
App Crashing (20%)
-
Sign in (12%)
-
Website Down (8%)
-
Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Kelli Bachman
(@kabachman) reported
@FitbitSupport suck! I need help now!!!!!
-
Banner
(@B4nner) reported
@FitbitSupport Hi fitbit, i have an Alta i am trying to login to UK App and it said down for maintenance is this correct as i have been trying since yesterday?
-
Banner
(@B4nner) reported
@FitbitSupport Ok so have you checked my email that you requested may 2 hours ago??? To see if there is a problem????
-
Sabrina ッ
(@SabrinaBratsch) reported
@FitbitSupport Yep (# 41632465). I was informed that your awful return policy is 45 from purchase (not arrival) and isn’t extended for replacements. After the call I learned that your agent even lied to me that I was the only one with sync issues, when there are now LOTS of bad reviews posted.
-
Allison Barycki
(@Allison_Fred) reported
@FitbitSupport If it has gps and it presumably knows the general length of my steps and how many calories I usually burn while walking, surely this can be solved with technology. Frankly it’s a real let down for parents and a lazy excuse. (2/2)
-
prabhjot kaur saini
(@prabhjotkaursai) reported
@FitbitSupport My bpm is still not working
-
Kelli Bachman
(@kabachman) reported
@FitbitSupport I need to contact you....wtf! HELP!!
-
Ashley McLoone
(@ash_mcloone) reported
Okay what is BEST screen protection items for your iPhone and your #Fitbit ? Had Spingen for phone - they're too easy to scratch. And @fitbit tempered glass screen protection just bubble up overtime? #help #screenprotector
-
Kelli Bachman
(@kabachman) reported
@FitbitSupport need help asap! ........no support from u? Wtf!!@
-
Kelli Bachman
(@kabachman) reported
@FitbitSupport help!!! You're customer service is the WORST!!! I NEED HELP ASAP!!!
-
Laura Lindsay
(@LauraALinds) reported
@FitbitSupport When I do that I get an error message saying that email is already in use with a Fitbit user. My correct email is already on file with Fitbit somehow, possibly from a past account.
-
vikrant nautiyal
(@vikrantnautiyal) reported
@FitbitSupport Is this issue resolved. Not able to sync my Fitbit
-
MP
(@mishpur) reported
@FitbitSupport your Fitbit customer support within the app is terrible. I need someone to assist me
-
shari
(@redlionny) reported
@FitbitSupport - charged my Inspire HR to 93% today. Worked for about a 1/2 after and now the watch is blank - nothing shows.. not the time not anything. Tried charging it again and nothing happens. Tried holding down the watch button. Nothing happens. Help.
-
Kelli Bachman
(@kabachman) reported
@FitbitSupport help!! Worst company!
-
Daniel Thomas Gollop
(@SmackBangGollop) reported
@FitbitUK @FitbitSupport @fitbit are you aware of a security issue where users of Versa 2 receive each others notifications when connected to the same wireless access point. I would say this is a bit of a problem ......
-
جميلةJamilla
(@JamillaTweets) reported
@FitbitSupport Hi, I did that and it worked for a bit but I’m still getting the same problem. Both apps are updated.
-
julie finch
(@juliefinch5974) reported
@FitbitSupport I'm having trouble with my messages, my phone is connected to the watch, when I look on the screen my messages are there but it doesn't alert me when the messages come through or if someone rings, I've tried a few fixes but it's not working still 😔
-
Bruce Louis Dodson
(@BruceLDodson) reported
@FitbitSupport You have a lot of issues. Fix this or stop selling faulty product.
-
Zwankima Walker🐳
(@LadyZNW) reported
from
Baltimore, Maryland
@fitbit I have patiently waited for an update on the device you guys had me send back due to it not working. You've had it for a week. And I'm without a device. WTH!
-
Ben
(@TopUmbreon) reported
@FitbitSupport My Fitbit randomly started vibrating nonstop about 20 minutes ago. Syncing didn't help, plugging in and resetting didn't help. Any thoughts or am I stuck with this thing humming at me until the battery dies?
-
Banner
(@B4nner) reported
@FitbitSupport I have uninstalled app and reinstalled and its the same problem all suggestions provided are about removing app ive done that what next?????
-
Peter Ruggeri
(@PeterRuggeri1) reported
@fitbit when are you planning on fixing the widely complained about Sense? In February you tweeted you were aware and still no solution? Hundreds of forum complaints. Do we need to group up and file a CA? We paid good money for product that doesn’t work. Fix it!
-
Girl in LA
(@la_girllife) reported
@fitbit I got my boyfriend a Fitbit Alta from the school bookstore and it doesn’t even turn on (we just tried charging it for the past 12 hours) … please help
-
Ben
(@TopUmbreon) reported
@FitbitSupport @fitbit I DMed you. It's an Alta. Yes, I reset it following that method, and also I tried holding the button down for a minute. Neither helped.
-
Ankit Kindra
(@Kindra_Ankit) reported
@FitbitIN @FitbitSupport Hi, My Versa is not working with no response even when put on charging. Could you help me with any service center in Delhi, India where I can get it fixed? Thanks
-
Banner
(@B4nner) reported
@FitbitSupport I have DM but question not answered is fitbit pp down for maintenance?
-
Ben Fathers
(@Lemonicelolly) reported
@FitbitSupport fobbed off with a 35% discount off new watch after my ionic battery failed for the second time..2 months out of 2yr warranty - terrible service from company who know the batteries are faulty
-
Philip Masturzo
(@Phil_Masturzo) reported
I hate how @fitbit just wants to steal my money and not help me with my problems
-
Allison Barycki
(@Allison_Fred) reported
@FitbitSupport Ugh this this is so annoying! Such a low tech fix for a purportedly high tech product that isn’t cheap. I’m really disappointed in the engineering here. (1/2)