Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (42%)
• App Crashing (21%)
• Device Failure (17%)
• Online Features (8%)
• Website Down (8%)
• Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	18 days ago
Dillenburg	Errors	18 days ago
Paris	Website Down	29 days ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 3 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Lex (@TheLexTimes) reported 4 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 6 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 14 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Rich Balgowan (@RichBalgowan) reported 16 minutes ago

  @fitbit please fix your app !!

• 
  ও ღ (@Zoe24354074) reported 17 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  N Renham 💙 (@Nufctillidie7) reported 18 minutes ago

  @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

• 
  Victoria Gleeson (@LadyGus) reported 21 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Lily Sydorenko (@LilySydorenko) reported 23 minutes ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 23 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 27 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Julie Elliott 💙 (@julieelliott65) reported 31 minutes ago

  @FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?

• 
  Francisco Memoria (@FranciscoMemor) reported 32 minutes ago

  @FitbitSupport need some help please

• 
  Potkin Azarmehr (@potkazar) reported 34 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Sanjay D (@sanjayk0303) reported 35 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Potkin Azarmehr (@potkazar) reported 37 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Amanda (@FatTrashCat11) reported 38 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  Matthew Amick (@RunningAmick) reported 39 minutes ago

  @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

• 
  Mandeep B 🚢 (@mandeepmusings) reported 40 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  See The Cinders Dance (@mckeg_r) reported 41 minutes ago

  @FitbitSupport I hate you so much. Your changes to the app once again are ****.

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 42 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  andy elton (@EltonAndy) reported 43 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 43 minutes ago

  @FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 45 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Jessica Young (@Jessicayoung_99) reported 46 minutes ago

  @FitbitSupport Can you fix this please? It’s been 2 days.

• 
  Kelli Bachman (@kabachman) reported 49 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Dennis Lokey (@DennisLokey) reported 52 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Constable Jones (@Dave25480117468) reported 56 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Posing for Pink (@PosingforPink) reported 57 minutes ago

  @bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.

• 
  ⚔️Tala Smith⚔️ (@Tala_NoExcuses) reported 59 minutes ago

  @FitbitSupport I’m not paying for Fitbit premium to have Google garbage. Thanks so much for selling out. It looks like utter trash now. I will probably be canceling my paid subscription.