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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maya kunis
(@anudhkadilani) reported
@Brookedavis1984 @FitbitSupport My account was deactivated some days back for no just course but with the help of a good tech guy named superb_cr4ks on Instagram,my account was reactivated.....I strongly recommend him,he can help you too
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Mark S
(@MarkSharkShark) reported
@FitbitSupport had an issue for months where the app is showing 2 different step counts for the same day... Support not replied to my emails for 12 days now despite chasing. Service is so poor, can you help? Been using Fitbit for 8 years, but really considering changing.
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𝕕𝕖𝕟𝕚𝕤𝕖 🌌♌♐♌️
(@deniseeeeee_xo) reported
@FitbitSupport @fitbit your company is a joke. I am so sick of wasting countless hours on trying to fix something and getting no where. I literally had to purchase a new device....brand new and it doesn't work. I am so fed up!!!!!!
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Katty Mark
(@kattymark23) reported
@74S_H @fitbit Send a message to @RebusProxy for help he can get back your account
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Jess Ackroyd
(@JessAckroyd) reported
@FitbitSupport I've not yet been sent a dm. I've previously been sent articles to work through and the problem still persists.
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Samantha
(@superbadsam) reported
@FitbitSupport my versa2 suddenly stopped recording my sleep patterns, help! Nothing has changed.
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Cherise Challenger
(@challengerlaw) reported
@FitbitDev @fitbit @FitbitSupport - why are you removing the challenges and adventures?! That’s a terrible idea! I like the competitive nature with my Fitbit friends to get in my steps. And that’s really the only reason why I didn’t get an I-watch. I joined 10 years ago!
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Robert Smalls' Freedom Cruise & Casino
(@dumble_derp) reported
@fitbit @FitbitSupport Why are you taking away the challenges and adventures?? This is a terrible and disappointing direction.
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Ms. Tree; (Vaxxed and Boosted AF * Thanks Science)
(@Unesdala) reported
@FitbitSupport Oh, I know how it's supposed to work. I was making a funny. I assume it counted a floor every time bent, picked up a box then set it back down again, my hand bumping against the altimeter hole. It's just humorous that I never once climbed a single step but ascended 60+ floors.
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Barbs
(@Babsalosa) reported
@fitbit Hi, I wonder if you can help my strap has broken off my Fitbit which is weird as it just snapped off. Do you do repairs? Also the surface has a few marks on it so was wondering do you replace the screen? Hope you can help :)
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Amy Sansom
(@sansom_amy) reported
@FitbitSupport @Brookedavis1984 Having the same problem! The password reset form is broken!
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Hadassah Diamond
(@HadassahDiamon0) reported
@FitbitSupport Hi, I’m trying to reset my password, every time I have keyed in the new password and changed it, it has failed. Please can you help for me to get back into my account.
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𝕄𝕚𝕜𝕖 𝔸𝕟𝕥𝕙𝕠𝕟𝕪
(@incrazilysane) reported
@fitbit @FitbitSupport can you please fix the issue where mindfulness sessions from Sense don't reliably sync to the app? I've done all of the workarounds (reboot the watch, reboot the phone, turn Bluetooth off and back on, force stop the app and restart, etc...)
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Dr. Maren Podszun
(@MC_Podszun) reported
Idea for @fitbit... Can you please make a parent setting in the app so the sleep score doesn't constantly say poor but rather says congratulations - you woke up only 4 instead of the usual 8 times a night? @Momademia
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Lindsay Bishop
(@linthompson) reported
@FitbitSupport I'm unable you reset my password despite trying several times. Can someone help please
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Norah Friedman
(@Breensy26) reported
@FitbitSupport I bought a Luxe in October and the notifications are inconsistent and unreliable. I wish I could go back to my Blaze. Is this a system wide problem?
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Navs
(@navs888) reported
@fitbit need to do better, i have had multiple fit bits over the last 6 or 7 years and the straps always break, but i have a cheap @Casio_USA watch from 20 years ago and no issue with that, up your game fitbit, you shouldn’t expect users to buy £25 straps every 2.5 years.
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Miss Beth, AKA LilDiva12💙
(@lilkaraokediva) reported
@FitbitSupport if inspire3 performs as bad as inspire 2 I will be returning it. Once again I have no sleep data, which is why I decided to go ahead & buy an inspire 3. You get 1 more chance, & then, after years & years of being a loyal Fitbit fan I’ll drop you like a hot potato!
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isit.zzz
(@PalS58256178) reported
@FitbitSupport app is acting funny even after update, not able to reset my password either. This looks really bad, any idea?
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Amy Sansom
(@sansom_amy) reported
@Brookedavis1984 @FitbitSupport Yeah, I was on my 3rd attempt of resetting and it not updating. I'm glad it's not just me though! Hopefully they fix it soon!
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Rachael Parkman
(@RachaelParkman) reported
Ok I really have had enough with my @fitbit . First someone tries to change the email, so I change the password. Can’t log in. 4 times I’ve tried to reset it and I can’t log in to the app. It’s been nothing but trouble, absolute waste of money.
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Anand Duvvuri
(@anand_duvvuri) reported
@FitbitSupport @fitbit Hey @fitbit I have trying to help a friend with a fitbit recall. We have logged a claim and my friend has not got the evoucher that they were supposed to get. I have been in touch with Fitbit support to no avail. They had asked to get in touch with expert inquiry but no answer.
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lilly bowes
(@blackpearl161) reported
@FitbitSupport @fitbit Hi Help I HATE MY FIT BIT WITH A PASSION its charge 5 I got it to log sleep and heart Its uselessss The band is uncomfortable Performance crap Time didplay UGLY UGGGGGH The menstrual thing in your face….. Having lost ****** to cancer this infuriates me i hate it waste of $$
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Hannah
(@Hannah_D_08) reported
@FitbitSupport @fitbit @FitbitUK can you please help me with how long my warranty is on my tracker?
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Amy Sansom
(@sansom_amy) reported
@FitbitSupport Have you tried turning your website off and on? The password reset form is the problem.
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seasonal dee-pression✨
(@OCDismay) reported
@FitbitSupport Hey if yall get rid of challenges I don't have any problem stopping paying for premium. Can you please reconsider your stupid decision?
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adi
(@ladydontmind) reported
@melissamcall @KatSaysKill @fitbit man, that is terrible news. that's literally the only reason i have this #pixelwatch
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Alexx Sloboda
(@AlexxSloboda) reported
@FitbitSupport hi, I can’t never seem to see the stats on my Fitbit. Whenever I swipe up, it’s just a black screen. How do I fix this because it’s always happening?!
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Devon
(@its_Holmes) reported
@fitbit killing off the Challenges feature is probably the tipping point that will cause me to get an Apple Watch. That is such a simple feature to keep around with limited maintenance. Give me a break.
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Andrew
(@57Gaughan) reported
Is @fitbit app down or is it just me?