Fitbit down? Current status and problems
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Device Failure (21%)
- Online Features (17%)
- Website Down (13%)
- Errors (13%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 5 days ago |
 St. Louis
|
Device Failure | 10 days ago |
 Grenoble
|
Device Failure | 11 days ago |
|
Paris
|
App Crashing | 13 days ago |
 Köln
|
Online Features | 15 days ago |
 Rotterdam
|
Errors | 19 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Les (@Les_Goh) reported@FitbitSupport I have a Versa 2 that has suddenly stopped working. I tried factory reset, removing Bluetooth and adding again and was trying to set up again from scratch. Now it won’t turn on even though it has been in charger. Help!
-
Ashley Clarke (@FoggyClarke) reported@FitbitUK I pity anyone who had problems with their Fitbits and tries to get help. @FitbitSupport are useless.... @fitbit
-
Joe Banks (@JoeBanksWrites) reported@FitbitSupport The MyFitnessPal app won't let me disconnect Fitbit. I uninstalled MFP and am having the same problem.
-
Hali (@hali_jk) reported@FitbitSupport I’m having the same problem and I have already disconnected and reconnected.
-
Krissy Fee (@TeamMyrnin4life) reported@FitbitSupport I need help with my sense watch. It is not updating the new software. I have factory reset the watch unpaired my phone deleted the app 2x. now I am getting that sinse is rejecting my pairing. Both times before I deleted both the app and the watch to factory reset.
-
laura (@llxnne) reportedwtf my @fitbit was charging for 8 hours and it only went from 13% to 81%
-
💙🐬Jamie Lynne🐬💙 (@BootsNHeels176) reportedIs anyone else having a problem with @MyFitnessPal syncing with @fitbit?
-
Dean (@Bix1985) reported@fitbit I wouldn't bother. Check out the forums, the products always have issues, from syncing, black screen, not charging, not notifying etc.... Waste of money. When you need help, you just get a copy and paste page from the website.
-
Hali (@hali_jk) reported@FitbitSupport @singformeent I’m having the same problem. Already disconnected and reconnected.
-
Hazra kapadia (@KapadiaHazra) reported@FitbitSupport Hi I am having a problem with my fitbit, the display has gone funny displaying light and dark grey vertical lines all over it. I have reset it and fully charged it but still the same. Can you help please?
-
Richard (@ChislonChis) reported@FitbitSupport The manual steps were put in way back in January or February, is there a quick way of tracking them down, and are manually entered steps identified in the app or on your website?
-
♥Perfectly ImPerfect♥ (@Stareyes116) reported@FitbitSupport I'm not able to sync my charge 2 to the app. Please help me! I've tried numerous times with same result.
-
Alien&DougieComics (@TheAlienComic) reported@Lisellecae @me0wmixalot @fitbit I'm wondering if this problem was ever resolved by the company? Currently waiting on a response from them about a faulty device and trying to find out how long we can expect that to take.
-
علي عبدالله المقوشي (@magwashi) reported@ybabateen @fitbit Thank you for letting us know, it is unbelievable that Fitbit screen when broken can not be replaced!
-
X Michaela G X (@goodBhind) reported@FitbitSupport I have the versa 2 and it keeps asking me to set Alexa in the app, it literally won’t let me do anything else! It then takes ages to re set it back up! What’s the fix for this as it won’t connect in the app! So frustrating
-
Clare Satterly (@ClareSatters89) reported@fitbit and @MyFitnessPal are not syncing right now, is there a current problem? #earnedcarlories #notsyncing
-
Vishal (@Vishal75795543) reported@FitbitSupport Hi, pls help me with service centre details near Kandivali W, Mumbai pin code 400067 I suppose the charging code is not working or issue with charging.
-
Matthew McCoag (@mattmccoag) reportedMy @FitbitSupport @fitbit has been idol for a couple of months, and I'm trying to get it booted it up. However, after having it on charge for 14 hours in the computer, followed by 10 in a wall plug it wont charge. Anyone have any suggestions on how to get this bad boy charged up?
-
Roger Duvernoy (@roger10956) reported@FitbitSupport Hi there Fitbit Support, I’m having trouble seeing anything on my Fitbit screen tracker; no date no steps no nothing! how can I fix this? thank you
-
CS SHANKAR JHA सी. एस. शंकर झा (@CS_SHANKARJHA) reported from New Delhi, Delhi@FitbitSupport @DeptConsumerAff I bought fitbit Versa Lite-2 in January and after two months it's stop working since than i am trying to follow instructions of Support executive but nothing has been happened till now... worst Band of the world #dontbuy #hellservice #irritating
-
graham wallace (@therod1) reported@FitbitSupport Thanks for the reply but Seriously tho, still no fix from 2019?
-
Dana Matusov (@daney_rae) reported@fitbit I have had 4 fitbits. I currently have the versa 2. It will not work. Voice to text doesn't work, and now won't turn on. And to top it off, no one will respond at customer service. I will be going out today to buy a samsung. Never again worst company and customer service.
-
Alien&DougieComics (@TheAlienComic) reported@CordeauxMelanie @FitbitSupport Well I just realized they are owned by Google who possibly actively buries negative reviews about their product & tries to corral complaints to their own community. Standard response is they sent the problem higher up, with no real resolution from what I've read.
-
megan dilley (@mega_1) reported from Township of Washington, Missouri@bhartiharbola @FitbitSupport Good luck. I have chatted with two people on my issue and they both have closed on chats before I have an answer
-
Joshua Vernon (@JV1734) reported@MyFitnessPal @fitbit and @MyFitnessPal are not syncing right now, is there an outage or disconnect? #workedallday
-
Alien&DougieComics (@TheAlienComic) reported@RicciJae26 @fitbit Was this the Inspire 2 device? My wife's crashed after the first charge. Trying to determine if this happened to others and how they resolved the issue.
-
Nm (@Najla10709978) reported@FitbitSupport Hello/my watch Fitbit versa2 I put it in the washing machine by mistake and now dosen’t work anymore i put it in the Charger put Still not working i’m from saudi arabia and we don’t have agent her. I hope you respond quickly
-
Sara☾☯ (@saracrp) reported@FitbitSupport I haven’t used my Fitbit versa lite in about a month and now that I’ve charged it the correct date won’t sync. It’s stuck in nov. Any idea how to fix this?
-
Nichole (@SquirelzNL) reported@FitbitSupport In August my 18 month old Versa died. I replaced it with a Versa 2. Not even 4 months later & it’s now continuously failing to sync w/ the app. Unacceptable! I wanted to give this company one more try & they blew it. I’ll be taking my business to Apple. #garbage
-
Dean (@Bix1985) reported@fitbit I wouldn't bother. Check out the forums, the products always have issues, from syncing, black screen, not charging, not notifying etc.... Waste of money. When you need help, you just get a copy and paste page from the website.