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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (39%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Krissy B
(@KrissyBwuteva) reported
@FitbitSupport @SilverAndFit is there anyway y’all can help me? FitBit says it’s on your end to do something
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Run Rica Run
(@Run_Rica_Run) reported
Oh yay @fitbit getting rid of more feature we already use/have. I should be able to see what my heart rate was doing this morning between 9am-12pm. I shouldn't have to wait until the next day to see my heart rate for the whole day. Wtf #fitbit
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Mary-Jane Turcotte🇨🇦🏳️🌈🔶️
(@cr8tive2) reported
Hi @fitbit I am having an issue with my watch. The time is incorrect. Tried to go on your site but now it says I don't have a fitbit account. Getting quite frustrated, can you help me??
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Wuji1688
(@wuji168888) reported
@Fitbitrefund @fitbit I have 3 ionics registered for recall on January 18 and have received a refund email. Now I haven't received the money for 7 weeks. Please help me check when I can receive it. Thank you
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Paul Woodward
(@PaulWoo02736845) reported
@FitbitSupport The last Fitbit failed just after the warranty period and reading all the reviews this is a common problem not happy with the reliability long term 😠
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Darren Creech
(@DarrenCreech) reported
Do not buy a @fitbit ! After offering me a free premium subscription, due to a product recall, they have auto-renewed it today charging me £79.99 for the privilege and are refusing a refund. Garbage customer service Fitbit.
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Matt Porter
(@Gemfruit) reported
@FitbitSupport If you read the alt text on the image, I simply said I broke it open because it was more valuable to look at the tech on the inside, than as a device, because it's such poor quality. That was an inspire BTW, the Luxe just doesn't display anymore. I don't need, but thank you.
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ThanhmaiB 💙
(@ThanhmaiUK) reported
Just a quick one to say that I had to contact Fitbit today as I had a problem with my device and the customer service today from @FitbitSupport @FitbitUK @fitbit was excellent. Thank you.
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eimyaj
(@eimyaj22) reported
@fitbit No you guys are ****** trash
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Buford "Mad Dog" Tannen 🐭
(@bufordmaddog) reported
@FitbitSupport Fitbit ionic recall, December 2021 Fitbit deactivated my ionic watch and would issue a refund within 6 weeks. Many phone calls/emails later I still have no refund. It’s clear you have no intention of refunding, can you please reactivate the watch ?
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eimyaj
(@eimyaj22) reported
@fitbit @FitbitSupport Absolute TRASH that you’re removing the BEST part of Fitbit. I guess I’ll just be switching to a nicer tracker that does the same basic bullshit. **** you all.
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Glenn B
(@glenn_1966) reported
@careerscaro @FitbitSupport I had that very issue late last night. I have the Charge 5 FitBit. So all I needed to do was to turn my Bluetooth off on my phone, I waited 2 minutes and then turned Bluetooth back on …, surprisingly that worked for me and was able to sync
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Cynthia
(@cicgold) reported
@FitbitSupport My watch is still giving me weather readings in Celsius. Have done everything recommended. It’s been over a month. Help!
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Gayle_Cyber
(@Gayle_c01) reported
@hannmarie__x @FitbitSupport I can help retrieve all Lost/Stolen account ✅
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Jen
(@rose_bud420) reported
@fitbit With how expensive your watches are I’d expect that they actually would work properly and not stop recording after less than 6 months. Technology is just garbage these days
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Jake Rampart
(@JakeRampart) reported
Can @fitbit @FitbitSupport please help me understand why I have called your helpline over 15 times and my versa 4 still doesn’t work at all??? What a complete joke!!!! @GarminFitness here I come!
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N
(@N86204988) reported
@FitbitSupport Tried on a tablet and laptop now - still the same - my partner has tried aswell and same issue (she has a cod as well due to a iconic refund) on your main website- the subscription goes into the bad - it’s not working on the discount website
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Akira Kimura
(@akiraakimura) reported
@sol_orwell @fitbit I don’t see anything wrong. We don’t sleep, we shut down completely. Basal metabolism is fake.
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Krissy B
(@KrissyBwuteva) reported
@FitbitSupport @SilverAndFit supplied my code to purchase the FitBit at a small discount. But multiple attempts to get my premium membership goes nowhere’s for 2 months now. DM’d you back, hope u can help me get what my insurance paid for.
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Michael Weible
(@Darklordmyke) reported
Crazy! @fitbit your warranty support is bad business practice. If you replace something for a defect, that new device replacement needs to have the same 1 year limited warranty starting from the replacement date and activation. If you use the existing warranty date
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Dr. Bobby J.
(@RealestBobbyJ) reported
@FitbitSupport For those following along at home, I now have version 3.76 of the app, and this issue persists. I'm told that Fitbit is "currently working to resolve it and hope to have a fix soon." Lol.
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Angela Madathil
(@IamAng404) reported
@fitbit - Please don't remove the games from fitbit! The games really help motivate me to get extra steps in.
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Margaret
(@Rustico44) reported
@FitbitSupport My Inspire 2 no longer reads my heart rate. Any ideas on how to fix?
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Michael Weible
(@Darklordmyke) reported
@fitbit you expire that warranty before that very same defect affects your replacement device and now you’re left having to pay for a new one, when the defect itself should have been addressed prior so it doesn’t happen again! Either fix the damn defect or extend the warranty
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fiorella campodonico
(@fiorellaxlucia) reported
@FitbitSupport The issue, was fixed. Thank you!
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Kimberly Kavanagh
(@4KimKavanagh) reported
@FitbitSupport for the love of God, is anything ever easy with this technology??? I’ve reset my password several times yet keep getting “wrong password” messages. WTF. Do you know how easy it is to switch to Apple Watch??
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Manya
(@ManyaK10) reported
@fitbit Hi do you have some way of recycling old fit bits? I have 2 old fit bits and plug in. Is there somewhere I can send them for some type of recycle. Don’t want to throw them in the garbage
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Sabrina Nandy
(@snandy95) reported
@FitbitSupport That is not acceptable. 35% is not enough to compensate for a watch that was $330 purchased with the promise that it wouldn’t crash after a short time. Your customer service team needs a more fair solution as I’m sure you have plenty of these watches in stock.
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carlie frithwilliams
(@carliefrith82) reported
@FitbitSupport please help my sense won’t charge … I have cleaned the ports changed chargers changed usb heads and nothing is working. It gets to the battery 0% sign and then nothing. 😫
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F1sortof
(@f1sortof) reported
Another broken charger for my sense @FitbitSupport why do these keep breaking