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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Who Cares
(@WhoCare08153333) reported
@fitbit I'm having the same disappointing experience as others in the thread. Cannot get through to help on any of their communication channels. Their site will not accept my reference number 😠
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Tommynator
(@loelli06) reported
@FitbitSupport @gingerninja1974 I have the same Problem with the reference Code. The Code does Not work. Send DM to you no answer.
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vandelay industries
(@vandelayindust5) reported
@FitbitSupport Issue remains the same, despite suggestion to clear cache on my computer and re register. When will this be resolved? Do you have a resolution or are customers just going to be asked to re register over and over again? #terribleservice #Fitbit
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John Mitchell
(@sifu_mitchell) reported
@fitbit taken money from me even though I don't use fitbit at all. Then refuse to refund and a horrendous #CustomerService. Another reason not to buy #fitbit. You've just lost a future and a current customer because you wouldn't refund money taken without consent! Poor,very poor!
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Peter Hunt
(@1PeJa) reported
@fitbit 60hrs later, numerous tries and browsers to verify, still not recognised. Call's to support either not picked up or unhelpful in resolving issue. Advised on Twitter to DM, that no one has responded. Rediculous waste of time.
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BhaveshH Joshi
(@joshibhavesh13) reported
@FitbitSupport Issue remain same. Code not accepted
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Nathanielhawkes
(@nathanielhawke7) reported
@fitbit I have received a reference code for the ionic recall but when I verify, it says there's an error. How do I verify?
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黃瓊堯Justin
(@hcyao884) reported
@Odzbenz @fitbit I’ve already waited for about 3 DAYs....with the same problem😡😡😡
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Longsilver
(@bmueller123) reported
@GrietVanLoo @fitbit same here 3 codes but "could not be found" . Your support could not help either. Please advise! Thx #Ionic #Globalintake
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Paul Dixon
(@paul_dixon85) reported
@JadeHelena_ Same problem for me! I've tried twice now! @FitbitSupport
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vandelay industries
(@vandelayindust5) reported
@FitbitSupport The response was simply to wait and try again later. I was told that yesterday. Then you sent a link to re register. I did so and the reference code still doesn't work. How long is this going to go on for until you actually do something to help customers? #Fitbit #terribleservice
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Nandgopal #modified
(@Nandgop27941633) reported
@FitbitSupport @fitbit why is your app not working
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AmandaR
(@AmandaR79189076) reported
@fitbit @FitbitSupport Please fix the website for the refund claim. 'Reference number not found' message still showing after 24 hours.
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Linda Hughes
(@LindaGHug) reported
@JadeHelena_ Same problem here @FitbitSupport @FitbitUK
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Tommynator
(@loelli06) reported
@FitbitSupport i have a Problem with the refund procedere for the ionic. The reference Code i register, does Not work.
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B Conquest
(@BConquest2) reported
@FitbitSupport Charge 3 will add workouts that i havent done. How can i stop this OR how do i erase the workout. Ive tried turning it off but that doesn't help
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Michael1201
(@michaelk1200) reported
@fitbit I have entered my code several times, but it's always "unknown". I guess that my ionic does not have the mentioned problem and can be used further.
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nodamngiven
(@MaiBhiMayur) reported
@FitbitSupport Hello, While submitting request for refund of Ionic Watch, I accidentally submitted wrong payment details. I would like to change my refund payment medium. Please help.
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Jim Pannell
(@jimpannell) reported
@BeatmannJohnny @fitbit I have the same problem. Waited since Friday and also nothing from support.
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Longsilver
(@bmueller123) reported
@JadeHelena_ yes,same here @fitbitsupport has no idea. 3 reference codes can not be found... massive issue @fitbit
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DJ TRIX
(@TrixDnB) reported
@FitbitSupport @gingerninja1974 Same problem here
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Paul Rooke
(@thereal_rookie) reported
@FitbitSupport @FitbitUK @fitbit. Any chance someone can get in touch to help with my #fitbit ionic #recall. I phoned your hotline, was told someone would contact me, and I have had nothing.
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Faith
(@FaithThough) reported
@FitbitSupport @FitbitUK Have been trying to get someone to respond to me for 4 days. Online chat down, DMs not answered, nobody picking up the phone. Please can someone get back to me
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Jim Pannell
(@jimpannell) reported
@sq_ng46 @fitbit I have the same problem. Waited 48 hours so far and still it says "Reference Code not found."
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Gerry Marcus
(@Xponential70) reported
@fitbit what is the issue with your ionic refund website? Reference code could not be found error for the past three days... Can you please fix it it?
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Sherri Johnson
(@SherriJ72644767) reported
@fitbit trying to use my discount for the recall on my ionic is a nightmare. Live chat no response for 5 minutes. On hold for 5 minutes transferred twice and on hold again.
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Helena
(@HelenaRStewart) reported
@fitbit I’ve done the 1st step when trying to verify I get an error can not find ref code I’ve been trying since Friday.
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Maire Raven 🌒🌕🌘 🇺🇦 🌻
(@MaireRaven2) reported
@FitbitSupport my husband just gifted me with a charge 5 for an anniversary gift. It was fully charged and at 80-ish % last night. Now suddenly it went black and is down to 4%?!?! Is the battery length really that bad? Is this normal? It’s BRAND NEW. Help!
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Tracey Bateman
(@TraceyBateman8) reported
@JadeHelena_ Same issue here. It appalling customer service @FitbitSupport
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✊🏽✊🏾✊🏿 | 🏳️🌈 | 💉💉💉 | Rāwiri James
(@RawiriJames) reported
@FitbitSupport hey team, my recent order just got delivered here in New Zealand but its not correct. Is there a contact phone number down under to have someone sort this for me?