Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 20, 3:50 AM GMT+5:30	0	0
Apr 20, 4:10 AM GMT+5:30	0	0
Apr 20, 4:30 AM GMT+5:30	0	0
Apr 20, 4:50 AM GMT+5:30	0	0
Apr 20, 5:10 AM GMT+5:30	0	0
Apr 20, 5:30 AM GMT+5:30	0	0
Apr 20, 5:50 AM GMT+5:30	0	0
Apr 20, 6:10 AM GMT+5:30	0	0
Apr 20, 6:30 AM GMT+5:30	0	0
Apr 20, 6:50 AM GMT+5:30	0	0
Apr 20, 7:10 AM GMT+5:30	0	0
Apr 20, 7:30 AM GMT+5:30	0	0
Apr 20, 7:50 AM GMT+5:30	0	0
Apr 20, 8:10 AM GMT+5:30	0	0
Apr 20, 8:30 AM GMT+5:30	0	0
Apr 20, 8:50 AM GMT+5:30	0	0
Apr 20, 9:10 AM GMT+5:30	0	0
Apr 20, 9:30 AM GMT+5:30	0	0
Apr 20, 9:50 AM GMT+5:30	0	0
Apr 20, 10:10 AM GMT+5:30	0	0
Apr 20, 10:30 AM GMT+5:30	0	0
Apr 20, 10:50 AM GMT+5:30	0	0
Apr 20, 11:10 AM GMT+5:30	0	0
Apr 20, 11:30 AM GMT+5:30	0	0
Apr 20, 11:50 AM GMT+5:30	0	0
Apr 20, 12:10 PM GMT+5:30	0	0
Apr 20, 12:30 PM GMT+5:30	0	0
Apr 20, 12:50 PM GMT+5:30	0	0
Apr 20, 1:10 PM GMT+5:30	0	0
Apr 20, 1:30 PM GMT+5:30	0	0
Apr 20, 1:50 PM GMT+5:30	0	0
Apr 20, 2:10 PM GMT+5:30	0	0
Apr 20, 2:30 PM GMT+5:30	0	0
Apr 20, 2:50 PM GMT+5:30	0	0
Apr 20, 3:10 PM GMT+5:30	0	0
Apr 20, 3:30 PM GMT+5:30	0	0
Apr 20, 3:50 PM GMT+5:30	0	0
Apr 20, 4:10 PM GMT+5:30	0	0
Apr 20, 4:30 PM GMT+5:30	0	0
Apr 20, 4:50 PM GMT+5:30	0	0
Apr 20, 5:10 PM GMT+5:30	0	0
Apr 20, 5:30 PM GMT+5:30	0	0
Apr 20, 5:50 PM GMT+5:30	0	0
Apr 20, 6:10 PM GMT+5:30	0	0
Apr 20, 6:30 PM GMT+5:30	0	0
Apr 20, 6:50 PM GMT+5:30	0	0
Apr 20, 7:10 PM GMT+5:30	0	0
Apr 20, 7:30 PM GMT+5:30	0	0
Apr 20, 7:50 PM GMT+5:30	0	0
Apr 20, 8:10 PM GMT+5:30	0	0
Apr 20, 8:30 PM GMT+5:30	0	0
Apr 20, 8:50 PM GMT+5:30	0	0
Apr 20, 9:10 PM GMT+5:30	0	0
Apr 20, 9:30 PM GMT+5:30	0	0
Apr 20, 9:50 PM GMT+5:30	0	0
Apr 20, 10:10 PM GMT+5:30	0	0
Apr 20, 10:30 PM GMT+5:30	0	0
Apr 20, 10:50 PM GMT+5:30	0	0
Apr 20, 11:10 PM GMT+5:30	0	0
Apr 20, 11:30 PM GMT+5:30	0	0
Apr 20, 11:50 PM GMT+5:30	0	0
Apr 21, 12:10 AM GMT+5:30	0	0
Apr 21, 12:30 AM GMT+5:30	0	0
Apr 21, 12:50 AM GMT+5:30	0	0
Apr 21, 1:10 AM GMT+5:30	0	0
Apr 21, 1:30 AM GMT+5:30	0	0
Apr 21, 1:50 AM GMT+5:30	0	0
Apr 21, 2:10 AM GMT+5:30	0	0
Apr 21, 2:30 AM GMT+5:30	0	0
Apr 21, 2:50 AM GMT+5:30	0	0
Apr 21, 3:10 AM GMT+5:30	0	0
Apr 21, 3:30 AM GMT+5:30	0	0
Apr 21, 3:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (35%)
Device Failure (26%)
Online Features (13%)
Sign in (9%)
Website Down (9%)
Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	12 days ago
Sarreguemines	App Crashing	13 days ago
Noida	App Crashing	19 days ago
St. Louis	Device Failure	24 days ago
Grenoble	Device Failure	26 days ago
Paris	App Crashing	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Christine McDonald (@Clubby_R8) reported 3 minutes ago from Gold Coast, Queensland
Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport
Justin (@crossbosox) reported 6 minutes ago
@PosingforPink @fitbit @FitbitSupport For sure. I’ve done all the troubleshooting with no fix.
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 9 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
Dale Kristina Valiukas (@dkvaliukas) reported 9 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Amanda (@FatTrashCat11) reported 10 minutes ago
Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.
Ruthy Corbett (@Ruthycorbett) reported 12 minutes ago
@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
Marty (@fishtale13) reported 13 minutes ago
@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
Larry (@_TraderLarry) reported 16 minutes ago
My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.
Rico McCoy (@_CoachMcCoy_) reported 21 minutes ago
@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
Michael Petrelli (@TheRealPetrocs) reported 24 minutes ago
@FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix
Helen McGrane (@bodhicat) reported 28 minutes ago
@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
John Rooney (@John_Rooney) reported 28 minutes ago
@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
Timothy Columbus SR (@TimCoSrColumbus) reported 31 minutes ago
@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.
Dale Kristina Valiukas (@dkvaliukas) reported 32 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 32 minutes ago
@Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?
Marty (@fishtale13) reported 33 minutes ago
@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
Joanna Chin (@joannalchin) reported 33 minutes ago
@FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google
Danielle Hartley (@DanielleeH23) reported 37 minutes ago
@FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 41 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
rachel mackinnon (@rachelmackinno2) reported 43 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
samantha 🖤 (@samanthamuskett) reported 45 minutes ago
@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully
pissdrinker (@pissdrinker7886) reported 53 minutes ago
@FitbitSupport your app broke my iPad. How do I fix it
Trevor Elenbaas (@ElenbaasTrevor) reported 53 minutes ago
@FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?
Sanjay D (@sanjayk0303) reported 53 minutes ago
@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 54 minutes ago
@FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT
Hoffenbrau (@hoffenbrau51) reported 56 minutes ago
@blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.
Kind Transparency (@Afrye262632) reported 57 minutes ago
@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
Dale Kristina Valiukas (@dkvaliukas) reported 58 minutes ago
@FitbitSupport Fitbit, im a paid premium subscriber, and why am I anticipating a problem each morning? Now, I can't even send you a private message. What's going on? I get a spo2 score whenever they feel like giving it to me. Please straighten this out and tell me how to get my score, please?
Potkin Azarmehr (@potkazar) reported 58 minutes ago
@FitbitSupport I can not emphasize enough how **** your support is
Dale Kristina Valiukas (@dkvaliukas) reported 59 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.