Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Errors (29%)
- App Crashing (25%)
- Device Failure (18%)
- Online Features (11%)
- Sign in (11%)
- Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Website Down | 10 days ago |
 Bigastro
|
Sign in | 28 days ago |
 Gilbert
|
Online Features | 29 days ago |
 Reutlingen
|
App Crashing | 29 days ago |
|
Bangor
|
Device Failure | 30 days ago |
|
Charlotte
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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Samarth (@beardedpunjabi) reported@FitbitSupport I am unable to find a single Support center or contact detail for Fitbit, my versa 4 is not working from past 2 months and I got it just a year back, Really pissed with the support and service you guys are providing
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Joanna 🩶 (@joanna19x0) reportedMy Fitbit versa 2 is not syncing, I’ve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also can’t get the time to sync so it is 10 minutes delayed @FitbitSupport
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Constable Jones (@Dave25480117468) reported@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
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Posing for Pink (@PosingforPink) reported@bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Professor Lycan (@ProfessorLycan) reportedI think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
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Frankie G (@knarf74) reported@Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?
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Danielle Gillieron (@DanielleGillie5) reported@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reportedHey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours
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🅂🄷🄴🄽🄰 the Diva ~ aviD eht anehS 💃🏾🤓 (@leqtepie) reported@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
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michelle ormsby (@michelleormsby) reported@heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’
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N Renham 💙 (@Nufctillidie7) reported@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.
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Kenny Wong 🇲🇾 (@kennywong) reported@FitbitSupport The link you sent doea not address my issue. I've sent a DM
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Jessica Young (@Jessicayoung_99) reported@clevermonkey93 @FitbitSupport I’m having the same issue with mine
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michelle ormsby (@michelleormsby) reported@FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!
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Jessica Young (@Jessicayoung_99) reported@bookishbish @FitbitSupport Day 8 for me since this issue popped up
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FINN JOAN (@Joan_techz) reported@DanielleGillie5 @FitbitSupport Send me a Dm for help
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Trevor Elenbaas (@ElenbaasTrevor) reported@FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?
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Alli (@AlliHeathe) reported@AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help
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sentient ball of stardust (@WhatTheMrsHeck) reported@fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad
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Ram Vyas (@vyas_ram) reported@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported@Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?
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Stephanie McCrae (@smccrae13) reported@FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?
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Grumpy (@aGrumpyGitt) reported@FitbitSupport My sleep score has been consistently dropping the last few days. 77, 76, 74, 69 and today 68. Looking at the statistics I cannot understand why this is dropping. It would help you gave a brief explanation e.g. less deep sleep or more light sleep or not enough rem🤫