Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (26%)
- Device Failure (21%)
- Online Features (12%)
- Sign in (9%)
- Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 9 days ago |
 Gilbert
|
Online Features | 9 days ago |
 Reutlingen
|
App Crashing | 9 days ago |
|
Bangor
|
Device Failure | 10 days ago |
|
Charlotte
|
Errors | 12 days ago |
|
Tucson
|
Errors | 12 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jo (@joannacsdr) reported@FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?
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N Renham ๐ (@Nufctillidie7) reported@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.
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๐ ๐ท๐ด๐ฝ๐ฐ the Diva ~ aviD eht anehS ๐๐พ๐ค (@leqtepie) reported@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
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Selim Oz (@selim_oz) reported@FitbitSupport Iโd love to know but my Sense 2 turned into a brick after I installed the update. Tech support said out of warranty and they didnโt even bother to understand why the update killed my watch. Terrible customer service and terrible product! I hope you guys canโt sleep yourselves!
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Eneleak๐ท (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isnโt working properly and Iโve tried to change it on the app but thatโs not working either. Whatโs going on?
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Murthy Vipravarna (@MVipravarna) reportedMy Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
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Tom Brander (@dartdog) reportedIrritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google
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Victoria Gleeson (@LadyGus) reported@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and Iโm having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
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John Rooney (@John_Rooney) reported@FitbitSupport my Charge 6 wonโt synch. I tried disconnecting it from the app and now it wonโt reconnect. Help!
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Dr. Ian Knopke (@ekponk) reported@fitbit @SonoranRed Just get a Garmin. The Ionic was so terrible I switched and found Garmin's tech was way more accurate on every metric
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แฉแแE (@SrslyStressed) reported@FitbitSupport why doesnโt the activity on my Fitbit show the same activity on my phone app? Iโve tried shutting it down, syncing but my hourly move goals donโt match up
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Michael Baine (@MichaelBaine) reported@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
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Emirynn ๐ ใ@Nostalgitismใ (@EmirynnNTSC) reported@Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?
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Hoffenbrau (@hoffenbrau51) reported@blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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Briana Lagos ๐ฉ๐ฝโ๐ป {a6} (@brianarants) reportedI order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me itโs been fulfilled and to check on that status with @FitbitSupport who also tells me they canโt check on the shipment status since I ordered thru third party. Someone ******* help me.
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๐ธ๐ ๐๐ ๐๐๐ โ๐ ๐๐ ๐๐จ๐ค๐ป๐ (@AJ_OnTheRoad) reported@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
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Jessica Young (@Jessicayoung_99) reported@bookishbish @FitbitSupport Day 8 for me since this issue popped up
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Posing for Pink (@PosingforPink) reported@fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you havenโt communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport Can you fix this please? Itโs been 2 days.
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Stacy NYC (@Hustlediva1) reported@Katebrennan76 @FitbitSupport Just looking to collect our personal info. Iโm not biting. This is an app issue not a user issue
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Rich Balgowan (@RichBalgowan) reported@fitbit please fix your app !!
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Constable Jones (@Dave25480117468) reported@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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Kind Transparency (@Afrye262632) reported@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.