Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Online Features (28%)
- App Crashing (28%)
- Errors (28%)
- Sign in (6%)
- Website Down (6%)
- Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wolfsburg
|
Errors | 1 month ago |
|
Oldenburg
|
Sign in | 1 month ago |
|
Hamburg
|
App Crashing | 1 month ago |
 Vincennes
|
Errors | 1 month ago |
|
Mainz
|
Errors | 1 month ago |
 Le Mont-sur-Lausanne
|
App Crashing | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ramit Sheth (@ramitsheth) reportedVersa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit
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DeinGesicht 🍳 (@Cavalcadewhimsy) reported@FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reportedJust updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!
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Harshad (@Harshad81545152) reportedI bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK
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₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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кιяιη (@thecheekyscamp) reportedSo @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit
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@MikeBeach (@mike123qwe) reportedThe Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle
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Khoa Huynh (@Khoa_Huynh) reportedIs there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport
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MV Balaji (@MuVeeBalaji) reported@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
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Rǝkha (@rekh01) reportedGoogle Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit
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See The Cinders Dance (@mckeg_r) reported@FitbitSupport I hate you so much. Your changes to the app once again are ****.
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!
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Smurf (@SmurfMurp) reported@googlehealth @FitbitSupport Hi its working again now, without any interaction or changes from me, so it looks like it was a server issue at your side.
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PAR | Rose 🔜 Japan (@romanova) reported@clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.
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Rick Kapur (@rickkapur) reported@FitbitSupport please help address a support case that has been open since May. Case number is 2-2233000040796 Thank you
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Evin Lamar (@SocialMediaEvin) reportedThere are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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⚔️Tala Smith⚔️ (@Tala_NoExcuses) reported@FitbitSupport I’m not paying for Fitbit premium to have Google garbage. Thanks so much for selling out. It looks like utter trash now. I will probably be canceling my paid subscription.
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noah🔸🌱 (@ShynyMagikarp) reportedwow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?
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Canada's TV Girl (@CanadasTVGirl) reported@FitbitSupport something going on this morning? I'm getting a server error and no data 😕
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Kenny Wong 🇲🇾 (@kennywong) reported@FitbitSupport The link you sent doea not address my issue. I've sent a DM
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Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported@FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.
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S. AI (@saisthelimitt) reported@googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport
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LebowskiAchiever (@VPapillon7) reported@awalmartparking @FitbitSupport @googlehealth When Google changed so much of the original Fitbit app i just switched to an apple watch, which doesnt mean their app is better its trash but at least its synced to my phone :/ RIP FitBit app
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A.K.D. (@avasi01) reported@GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport
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Julie Elliott 💙 (@julieelliott65) reported@FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?
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@MikeBeach (@mike123qwe) reportedThe Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle
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Stacey Randall (@staceyrandall_) reported@FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete
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Front St. Finance (@luke4696) reported@FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!