Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	16 days ago
Hamburg	Device Failure	18 days ago
Seattle	Online Features	20 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 31 seconds ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Frankie G (@knarf74) reported 4 minutes ago

  @Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?

• 
  Beccybecster (@beccybecster) reported 5 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Francisco Memoria (@FranciscoMemor) reported 8 minutes ago

  @FitbitSupport need some help please

• 
  Pete Richardson (@PeteRichardson7) reported 10 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  Carole Williams (@CWilliamsK12) reported 10 minutes ago

  Someone please help! Neither @Google nor @FitbitSupport is responding.

• 
  Giselle #FBPE (@giselle97) reported 12 minutes ago

  @LindaR39 @FitbitSupport @googlehealth And Google's App for it is garbage. I've stopped checking my FitBit.

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 15 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Harikrishna (@_harikrishna_) reported 16 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Evin Lamar (@SocialMediaEvin) reported 24 minutes ago

  There are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.

• 
  Fitbit_DE (@Fitbit_DE) reported 24 minutes ago

  @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

• 
  Tech Ironic (@techironic11) reported 24 minutes ago

  @googlehealth I want it so bad 😭 @FitbitSupport

• 
  Marty (@Marty_FTT) reported 27 minutes ago

  @actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.

• 
  Marty (@fishtale13) reported 27 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Jennifer McFarland (@JenniferMcFar16) reported 28 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  mege (@mege69) reported 30 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Ryan Linville (@Linville34) reported 31 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  Victoria Gleeson (@LadyGus) reported 32 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  MV Balaji (@MuVeeBalaji) reported 39 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  A.K.D. (@avasi01) reported 41 minutes ago

  @GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport

• 
  Seebee (@SeebeeNarra) reported 43 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  AmberPaw (@AmberPaw) reported 43 minutes ago

  @FitbitSupport is there a problem? I cannot sync with my Samsung droid phone

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 46 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 47 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  Rene (@rnnom) reported 49 minutes ago

  @FitbitSupport and here we go again! My sense 2 is freaking out, I have no clue what to do? All it shows is “sync from the Fitbit mobile app” but it doesn’t do anything! Please help,I feel like my Fitbit’s keep messing up and usually ends up in”you’re gonna have to buy a new one”

• 
  Cindy Marshall (@cmarshall1016) reported 51 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Mandeep B 🚢 (@mandeepmusings) reported 53 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 54 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  jiminiowa (@jimmyd108) reported 55 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  themainapp (@themainapp) reported 60 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?