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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (31%)
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Online Features (22%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel White
(@RachelKennedy32) reported
@FitbitSupport She can't remember that's the problem. Why are copies of my purchase receipts and photos of the ionic and box not enough? She has tried all email addresses she can remember & you have said it's none of them but you can see & identify her ionic - proof of purchase should be enough
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Mark Fletcher-Robson
(@markfr2018) reported
@FitbitSupport That's not the explanation I got from them, they say the pass messages on to you guys. I'm now over the 6 week period, are Fitbit just waiting for me to get fed up and go away. No action, no help, talk about poor !!!!!!
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John J
(@johnny51981) reported
@FitbitSupport Having trouble connecting Versa to FitBit account on both iPhone X and iPad Mini 5. I have removed it from my account many times today, would get it connected and then it would disconnect. All devices have had their Bluetooth and Power turned on/off multiple times
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Joey the Horse
(@Joey86305413) reported
@fitbit just saw your commercial chucked your product in the garbage #fit$hit
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CathyRULEZ
(@Carrrot_Cake) reported
@FitbitSupport I've tried this multiple times. This has been an issue since my first Fitbit. Every phone, every Fitbit. The "change time zones automatically" setting automatically turns off every time..
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Kyle Johnson 💪🏻🧠
(@ThatKyleJohnson) reported
@FitbitSupport Doesn’t seem like any of the info here is very relevant to my issue
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Vicki Adams
(@vickijo82) reported
@FitbitSupport My issue is I think it’s unfair that I’m being told I don’t qualify. The keeper has broken off, I have friends and family who have had their band replaced. I’ve had fitbits since 2015 and I’ve never had a problem with customer service, the issues have always been fixed
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Mark Fletcher-Robson
(@markfr2018) reported
@FitbitSupport Thanks Fitbit support, unfortunately I have already contacted the Ionic recall line. Turns out they are Fitbit at all, just a centre taking calls and can't offer any help. Any suggestions that might actually help me ??????
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The Beast and The Bear
(@TheBeastNBear) reported
They offer to prolonged it even more. I was expecting that mo ey financially to help me transition into a new career while taking care of myself. But how do I do that, when @fitbit is my biggest stress. If I have a heart attack they're why. [3/3]
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Krishan Shah
(@krishan5405) reported
@fitbit , totally unacceptable treatment after surrendering my fitbit ionic a month and half back.. I was given refunds on Google play which doesn’t help me to buy another Fitbit device in India… the refund center number helpline team is not able to sort the issue.
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Sarah Sabir
(@SarahRSabir) reported
@gazmoore77 @FitbitUK @FitbitSupport It's been a very slow process!
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Bhanu
(@bhanubel) reported
@fitbit Ionic refund is completely scam . I m following with all fitbit support since 2nd April 22 . No help at all. Ionic refund Center not responding at all refund Reference number 2022030204316088. Kindly help
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Dr. Richi
(@DrRichiMD) reported
Anybody know how long a @fitbit watch is supposed to last for????? I only got mine 14 MONTHS ago and I’ve been through numerous warranty replacements only for it to just KEEP dying out on me. Is there even a point in getting a new one if it’s just poor quality like this?! 😩
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Vicki Adams
(@vickijo82) reported
@FitbitSupport This doesn’t help me when my keeper has broken off, my strap comes loose and could be lost. I can’t buy the petal strap, but I also shouldn’t have to when it is a known issue and as I said, family members with the same problem have had a replacement
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Ali Hutcheson
(@alishutcheson) reported
I’ve had to replace my @fitbit nearly every 2 years for the last decade because they always die out of nowhere and my current just one died after 10 months. The process for trying to get a replacement under warranty is trash. Learn from my stupidity and don’t buy a Fitbit.
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Remko
(@SuperRembo) reported
@FitbitSupport It seems to be quite a common problem with the Charge 5. Have there been any changes in the connection to make this less likely? Of course I could order a new one every 3 months, but yeah... a pricey solution
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Christine Ferea
(@BKMISFITMAFIA) reported
@FitbitSupport They don't stay clipped in regardless of new or not I've been through a lot it's a poor design
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TheLaurynShow
(@TheLaurynShow) reported
It's 6:30pm. My Fitbit has not even been charged in a week, HOW ******** DO YOU KNOW MY NEW SLEEPING SCHEDULE?! I'm feeling attacked. @fitbit Also still pissed, filled out the Recall on my Ionic over a month ago, and STILL NOTHING!! No money back, no link for new one. NOTHING!
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The Beast and The Bear
(@TheBeastNBear) reported
so @fitbit was supposed to send me my #IONICREFUND and it's been over 6 weeks. i call, and they go... "oh it failed... weird" i asked to emt or put the money on my visa and i get put on hold for another 5 minutes and counting. this is horse ****.
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Darren Cook
(@DarrenJamesCook) reported
@FitbitSupport I’ve got a new Charge 5 and it’s very poor at retaining charge. I charged fully last night and by 7am the following morning it’s already on 56%. I am not using the ‘always on’ function. Are you able to exchange it?
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WishfulWriter
(@Wishful_Writing) reported
@FitbitSupport I don't own a fitbit. And I was talking positively about the syncing system. But I understand how the 'it would sync when I told it too' Taken out of context, would sound like a syncing issue.
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ToniJane
(@ToniJaneF) reported
@Siziniho @FitbitUK @FitbitSupport Did you receive any update on claiming for a broken watch?
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Christine Ferea
(@BKMISFITMAFIA) reported
I grabbed the new @FitbitSupport and it's trash. Wont stay on my wrist under my glove when I'm boxing it unhooks. Plus it doesn't read my heart rate right or detect sleep.
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Kai Talks Hockey
(@Kaitalkshockey) reported
@ThatGuy72 @fitbit Yeah I work out a lot but my step count is ****. This is wildly impressive. What’s your strategy? Do you work a job that has you walking? Do you just walk aimlessly to get the steps in? I need to channel your step strategy, whatever it is.
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Jeremy McDermott
(@jerrymcdermott) reported
Do NOT buy a Fitbit Charge 5. Stay with the 4. The 5 has no button and the touchscreen is slow and unresponsive. @fitbit put the button back.
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Rach (she/her)
(@wholenewrach) reported
@FitbitSupport Help! The display on my Charge 3 is blank and it won’t reboot when it’s plugged in to change and I hold down the button. (The device is fully charged.) Please can you help?
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Dinsdale
(@Dinsdale81) reported
@HeardC82 @newbalance @fitbit Ha ha we can give each other moral support on the days when we just can't be arsed. I need to get my mileage up, and my waist circumference down lol
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Vicki Adams
(@vickijo82) reported
@FitbitSupport is there anyone who can help with getting a part replaced for my versa 2 strap? I filed a claim and it has been denied. Yet I know this is a fault and have friends who have had theirs replaced. The piece that holds the strap together when fastened has snapped off!
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richard brown
(@richardconnect) reported
@claire11eden @FitbitSupport I have the same, email with payment amount, login to my paypal and nothing to accept. Is this correct @FitbitSupport
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trpdo
(@trpdo) reported
@FitbitSupport The Fitbit app does not work when the ISP is down.