Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Errors (35%)
- Online Features (25%)
- App Crashing (25%)
- Sign in (5%)
- Website Down (5%)
- Device Failure (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wolfsburg
|
Errors | 29 days ago |
|
Oldenburg
|
Sign in | 30 days ago |
|
Hamburg
|
App Crashing | 30 days ago |
 Vincennes
|
Errors | 30 days ago |
|
Mainz
|
Errors | 30 days ago |
 Le Mont-sur-Lausanne
|
App Crashing | 30 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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George Girgis ™ (@George_Girgis23) reported@FitbitSupport When will the outage be resolved?
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Kelli Bachman (@kabachman) reportedSo @FitbitSupport won't help me with ANYTHING.....neat
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sb (@redlionny) reported@edwoodplan9 @FitbitSupport I have the same issue
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Charlie Fenton (@CharlieFenton2) reported@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
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Sara (@Plant1Sara) reported@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
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Barry Weis (@bdweis) reportedHello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife
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Ruthy Corbett (@Ruthycorbett) reported@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
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A.K.D. (@avasi01) reportedCan’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport
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andy elton (@EltonAndy) reported@FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported@FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(
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Michael Baine (@MichaelBaine) reported@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
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Sharing King (@barn_burn) reported@FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?
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Mikko Tuomela (@mikkotuomela) reported@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
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Cindy Marshall (@cmarshall1016) reported@FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.
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mherrsch9 (@mherrsch9) reported@FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works
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Ryan Linville (@Linville34) reportedEver since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.
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Khoa Huynh (@Khoa_Huynh) reportedIs there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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Joseph Russo (@NGridEconDev) reportedOkay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport
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C-Dubya (@caw727) reportedMy @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !
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Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted
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Kenny Wong 🇲🇾 (@kennywong) reported@FitbitSupport The link you sent doea not address my issue. I've sent a DM
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Villanova Fan (@novafan1976) reported@FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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Justin (@crossbosox) reportedGosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help