Fitbit status: device issues and outage reports

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If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 30, 1:10 AM GMT+5:30	0	0
Apr 30, 1:30 AM GMT+5:30	0	0
Apr 30, 1:50 AM GMT+5:30	0	0
Apr 30, 2:10 AM GMT+5:30	0	0
Apr 30, 2:30 AM GMT+5:30	0	0
Apr 30, 2:50 AM GMT+5:30	0	0
Apr 30, 3:10 AM GMT+5:30	0	0
Apr 30, 3:30 AM GMT+5:30	0	0
Apr 30, 3:50 AM GMT+5:30	0	0
Apr 30, 4:10 AM GMT+5:30	0	0
Apr 30, 4:30 AM GMT+5:30	0	0
Apr 30, 4:50 AM GMT+5:30	0	0
Apr 30, 5:10 AM GMT+5:30	0	0
Apr 30, 5:30 AM GMT+5:30	0	0
Apr 30, 5:50 AM GMT+5:30	0	0
Apr 30, 6:10 AM GMT+5:30	0	0
Apr 30, 6:30 AM GMT+5:30	0	0
Apr 30, 6:50 AM GMT+5:30	0	0
Apr 30, 7:10 AM GMT+5:30	0	0
Apr 30, 7:30 AM GMT+5:30	0	0
Apr 30, 7:50 AM GMT+5:30	0	0
Apr 30, 8:10 AM GMT+5:30	0	0
Apr 30, 8:30 AM GMT+5:30	0	0
Apr 30, 8:50 AM GMT+5:30	0	0
Apr 30, 9:10 AM GMT+5:30	0	0
Apr 30, 9:30 AM GMT+5:30	0	0
Apr 30, 9:50 AM GMT+5:30	0	0
Apr 30, 10:10 AM GMT+5:30	0	0
Apr 30, 10:30 AM GMT+5:30	0	0
Apr 30, 10:50 AM GMT+5:30	0	0
Apr 30, 11:10 AM GMT+5:30	0	0
Apr 30, 11:30 AM GMT+5:30	0	0
Apr 30, 11:50 AM GMT+5:30	0	0
Apr 30, 12:10 PM GMT+5:30	0	0
Apr 30, 12:30 PM GMT+5:30	0	0
Apr 30, 12:50 PM GMT+5:30	0	0
Apr 30, 1:10 PM GMT+5:30	0	0
Apr 30, 1:30 PM GMT+5:30	0	0
Apr 30, 1:50 PM GMT+5:30	0	0
Apr 30, 2:10 PM GMT+5:30	0	0
Apr 30, 2:30 PM GMT+5:30	0	0
Apr 30, 2:50 PM GMT+5:30	0	0
Apr 30, 3:10 PM GMT+5:30	0	0
Apr 30, 3:30 PM GMT+5:30	0	0
Apr 30, 3:50 PM GMT+5:30	0	0
Apr 30, 4:10 PM GMT+5:30	0	0
Apr 30, 4:30 PM GMT+5:30	0	0
Apr 30, 4:50 PM GMT+5:30	0	0
Apr 30, 5:10 PM GMT+5:30	0	0
Apr 30, 5:30 PM GMT+5:30	0	0
Apr 30, 5:50 PM GMT+5:30	0	0
Apr 30, 6:10 PM GMT+5:30	0	0
Apr 30, 6:30 PM GMT+5:30	0	0
Apr 30, 6:50 PM GMT+5:30	0	0
Apr 30, 7:10 PM GMT+5:30	0	0
Apr 30, 7:30 PM GMT+5:30	0	0
Apr 30, 7:50 PM GMT+5:30	0	0
Apr 30, 8:10 PM GMT+5:30	0	0
Apr 30, 8:30 PM GMT+5:30	0	0
Apr 30, 8:50 PM GMT+5:30	0	0
Apr 30, 9:10 PM GMT+5:30	0	0
Apr 30, 9:30 PM GMT+5:30	0	0
Apr 30, 9:50 PM GMT+5:30	0	0
Apr 30, 10:10 PM GMT+5:30	0	0
Apr 30, 10:30 PM GMT+5:30	0	0
Apr 30, 10:50 PM GMT+5:30	0	0
Apr 30, 11:10 PM GMT+5:30	0	0
Apr 30, 11:30 PM GMT+5:30	0	0
Apr 30, 11:50 PM GMT+5:30	0	0
May 1, 12:10 AM GMT+5:30	0	0
May 1, 12:30 AM GMT+5:30	0	0
May 1, 12:50 AM GMT+5:30	0	0
May 1, 1:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (29%)
Errors (26%)
Device Failure (20%)
Online Features (11%)
Sign in (9%)
Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	4 days ago
Gilbert	Online Features	5 days ago
Reutlingen	App Crashing	5 days ago
Bangor	Device Failure	6 days ago
Charlotte	Errors	7 days ago
Tucson	Errors	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Hoffenbrau (@hoffenbrau51) reported 18 seconds ago
@blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.
Anil Jo Thomas (@thomasaniljo) reported 5 minutes ago
@FitbitSupport @fitbit is there an issue with your app? I've been trying to log in my food consumption today and the data disappears. What is going on?
Sanjay D (@sanjayk0303) reported 5 minutes ago
@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
ও ღ (@Zoe24354074) reported 5 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
PAR | Rose 🔜 Japan (@romanova) reported 5 minutes ago
@clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.
Khoa Huynh (@Khoa_Huynh) reported 10 minutes ago
Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport
KaLea in TX (@TexasKaLea) reported 11 minutes ago
@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
Shashank (@joinshashank) reported 13 minutes ago
@fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???
K (@ATLBravesGirl49) reported 13 minutes ago
@FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue
Tallestpurpl (@Tallestpurpl) reported 19 minutes ago
@charlesarthur A Nest thermostat is the worst bit of tech I ever bought. Privacy nightmare, limited functionality unless you give it all of your data, not designed for purpose. I would have said the @FitbitSupport that needed replacing four times but I got my money back for that. Both Google.
Selim Oz (@selim_oz) reported 22 minutes ago
@FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
Dale Kristina Valiukas (@dkvaliukas) reported 27 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
SANJEEV SETHI (@sanjeevsethi1) reported 31 minutes ago
@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
DeinGesicht 🍳 (@Cavalcadewhimsy) reported 33 minutes ago
@FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.
aztecab (@aztecabhuijing) reported 33 minutes ago
@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
Constable Jones (@Dave25480117468) reported 38 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Justin (@crossbosox) reported 39 minutes ago
@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
Jason Gaylord (@jgaylord) reported 42 minutes ago
Tech companies like @Google and @Fitbit still have the same problem with navigating COPPA and allowing kids to have access to devices. As a result, parents have to opt to lying about ages or not using the devices. Guess which they choose? #coppa #smartdevice
ও ღ (@Zoe24354074) reported 48 minutes ago
@FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)
Jason (@megabyte682) reported 48 minutes ago
and again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.
Rin (@orbitael) reported 50 minutes ago
@FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working
Ruthy Corbett (@Ruthycorbett) reported 50 minutes ago
@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
Eneleak🍷 (@kaeleneak) reported 50 minutes ago
@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
temoc (@temaska_) reported 50 minutes ago
@FitbitSupport this didn't help
Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 57 minutes ago
@Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?
Sara (@Plant1Sara) reported 58 minutes ago
@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
Joanna Chin (@joannalchin) reported 58 minutes ago
@FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google
Dennis Lokey (@DennisLokey) reported 58 minutes ago
@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
Jason (@megabyte682) reported 59 minutes ago
Pretty sad to see that both .@FitbitSupport and .@madebygoogle don't want to my issue with my Pixel Watch 3.
David Martinez (@DMARTINEZ_85) reported 59 minutes ago
@FitbitSupport Took all those steps, still not working.