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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (18%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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John Liddell
(@lijdodhenll) reported
@I_am_Colleen19 @fitbit My @Garmin stopped holding a charge after a couple years and they replaced it. That device had an issue with its screen so they replaced it. They've been awesome to work with and totally stand by their product.
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Vish
(@BombayBanker) reported
@FitbitSupport Her fitbit just went dead.. even after charging they wudnt start… When the Fitbit support team diagnosed it, they said some issue with the device and replaced it 3 times and now my mom just doesnt want it. DMing u the email address
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Sqemma85
(@sqemma85) reported
@fitbit Smart? Yes you are very smart blocking me from commenting in Facebook and telling people how poor your devices and customer service is!
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Ajaz Lone
(@ajazlone) reported
Name three companies you think they should pay back your money (aganist unfair policies, poor service/faulty product). Mine is; 1. @AdityaBirlaGrp 2. @KotakBankLtd 3. @fitbit
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Raquel Adamus
(@RaquelAdamus) reported
Wow @fitbit @FitbitSupport that’s how you treat customers? I have a Versa2 that is only 3 months old not working probably. I just got off the phone with a supervisor who told me there’s nothing they can do about it, it’s a software issue. Won’t replace my watch either!
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melissa graeff
(@melmarathon) reported
@FitbitSupport trying to reset my step moms Fitbit. Wrong email input and doesn’t know the password. Please help.
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Sqemma85
(@sqemma85) reported
@fitbit Happiness? All my happiness has gone after my experience with your poor devices and and even worse customer service! Devices that malfunction after less than a few months and customer service that refuse to offer a suitable resolution unless you pay more money!
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Leah Giles
(@leahgiles254) reported
@FitbitSupport I did not know about the tips but to clarify, it was lost when I took it off for a medical procedure. It was definitely not lost in my house or work. I called, they looked, it’s gone. My mom has a second Fitbit and does t need this one back. I’m really hoping to fix the pairing
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Fembot Stays Home
(@_Fembot) reported
@FitbitSupport My second Versa 2 is faulty, it was recently replaced. Support says I can't get a replacement - doesn't vibrate and speaker doesn't work. It's not right under Australian Consumer Law. How can I get a replacement for the bad original replacement? Chat didn't help :(
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K e l l y
(@barbiekellys) reported
@FitbitSupport Is there an issue at the moment? I’ve not been able to sync my sons Ace 2 for a couple of days as my phone is ‘looking’ so it can sync. Same with my Luxe today. I’ve restarted both devices which hasn’t helped either.
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▪️Neil H▪️
(@neilhamshaw) reported
@fitbit Sense is a bit of a let down. Battery life is less than advertised, and most apps/widgets need a phone nearby/unlocked/synced to be able to operate. Ah well. #Fitbit #Sense
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Robin
(@reb8) reported
@FitbitSupport My Charge 3 battery is draining quickly, down to 39% in about 2 days according to display on pebble. But when I attach charger battery icon says 72%, which would be about right. I think it's a software glitch.
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Tired.
(@I_am_Colleen19) reported
Not to be dramatic, but the screen of my @fitbit Versa 2 popped off out of nowhere today, and they're doing nothing to replace it. Sucker only lasted 15 months. My Alta lasted years. Wouldn't have upgraded, if I'd known their quality was so poor...
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indermamc
(@indermamc87) reported
@FitbitSupport : Super disappointed on your apathy and worst customer experience. Inquiry No: 42978845 #Fitbit #CustomersShouldNotPayForYourGlitch
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Rowanlousie
(@rowbowlou) reported
@FitbitUK @FitbitSupport @fitbit completely let down.15 emails& phone calls!still no help. Told I am wrong when I can prove with emails from yourselves that I’m not. Fitbit completely useless, still in warranty and you refuse to help.
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Mitch Mitchell
(@Mitch_M) reported
If some of you are having trouble connecting your @Fitbit to #Myfitnesspal, it's probably because you haven't okayed all the new terms and conditions from #Myfitnesspal. One of those conditions say you agree to give them information on your friends; I refused so I can't connect.
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Maeka
(@MaekaGaming) reported
It's been a month since I sent my #Fitbit Luxe in because it was broken. Still waiting for the replacement @fitbit @FitbitSupport. 😔
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Dave Griessmann
(@dgriessmann) reported
@MyFitnessPal your app still is broken with @fitbit - whatever maintenance you're doing you should undo! It's not working.
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milou
(@moonIightlines) reported
my fitbit dropped from 45% battery to 0% in less than 7 hours. what ******** @FitbitSupport
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Kip Linton
(@KipLinton) reported
@FitbitSupport My issue after a month and a half wait for you to delivery me a all black fitbit isn't over yet. Please answer me why can't you just send me a all black versa 3 that I ordered.i stead of me having to send the wrong item you sent back to me.the one that disappeared for 50 days.
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grinch_variant|mp
(@mpdoh) reported
Definitely regretting buying @fitbit @FitbitSupport Versa 3 instead of just sucking it up and getting an Apple Watch. They’re about the same price. This Fitbit is so glitchy and constantly needs to be shut down and restarted just to work properly. Love that for me.
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Raquel Adamus
(@RaquelAdamus) reported
Wow @fitbit @FitbitSupport that’s how you treat customers? I have a Versa2 that is only 3 months old not working properly. I just got off the phone with a supervisor who told me there’s nothing they can do about it, it’s a software issue. Won’t replace my watch either!
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Eltonjohnseyebrow
(@Eltonseyebrow) reported
@FitbitSupport Hi. My watch was dead for a week while I was I’ll and today after setting it back up it’s not auto detecting walks. I have it set to pick up 10 minute walks but still not doing it. I have to actually click exercise and walk which is a pain. Can you help?
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Lipika Mitra
(@lipiks) reported
@FitbitSupport It’s not working for me
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Crazy Lady
(@anglosoccer) reported
@FitbitSupport I have already done this more than once. Everything indicates I am connected but nothing syncs. MFP says I am connected, however under manage 3rd party apps in fitbit it shows nothing. I have had no issues until this past monday and nothing seems to fix the issue.
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Mark Sunshine
(@MarkSun1962) reported
from
Ardsley, New York
@FitbitSupport On my cell phone when click on photo with the 5 of 14 it goes to the spinning circles (still shot) photo and not past to the data. A power off restart of my cell did not help, nor did an app update 3 days ago, or force stop. It works fine on my tablet. Help, Mark
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Hanelore Dumitrache
(@sugaryums_uk) reported
@FitbitSupport hi Fitbit, I bought my gran an inspire HR last Christmas and now the plastic slot where the strap fits in has broken. Is this replaceable under warranty? She’s a super keen user and has been upset she can’t wear it anymore 🥲
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Apoorv
(@hence_poorved) reported
@FitbitSupport You ask for my details in a tweet as if you're going to solve the problem. When i gave you details, you give me a generic reply to contact support even after telling you that I've already reached out to them twice. Apparently it takes them 5 weeks to ship a single product.
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Lipika Mitra
(@lipiks) reported
@fitbit @FitbitSupport @FitbitIN can’t sync strava with Fitbit versa 2 thought issue was resolved apparently it wasn’t
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Leah Giles
(@leahgiles254) reported
@FitbitSupport hello! After losing my versa light last Friday I snagged one of my moms. She swore it didn’t work but I was pretty sure she just couldn’t figure out how to make it work lol. Sure enough I charged it and was able to pair it to my phone and MyFitnessPal no problem.