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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Errors (22%)
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Online Features (21%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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The Urbie
(@TheUrbie) reported
@fitbit How about all the negative impacts of dealing with fitbit's garbage customer support trying to fix the defective watch, only for fitbit to not honor their warranty. I hope the government fines you into bankruptcy for your scams and ripping off your customers.
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Ev
(@EvieInCanada) reported
@FitbitSupport Looks like I don’t qualify and you don’t sell that little piece. I don’t need a new band just that small loop. Thanks though but I’ll just fix it with an elastic. Ps I am disappointed
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Lanette williams
(@Badgirlnette) reported
@FitbitSupport now Fitbit I have three watches from to guys one I ordered that came today why is it that the app notification is not working for third party apps i do not see any notifications on my watch even though on yall app it says the name of the app
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Ashley Nelson
(@AshleyN35448432) reported
@fitbit I need help getting into my account
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Jo
(@DaydreamingDays) reported
@FitbitSupport Fix this...
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lee coussons
(@cuzzyok) reported
@FitbitSupport so i’ve updated my watch now the heart rate is not working, support can’t help and because i bought from ebay you’ve wiped your hands of it, i’ve ordered a new one from amazon but i guess i best send it back because you won’t support it if not from you?
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i Boss
(@BossBosses) reported
@FitbitSupport synchronization via Bluetooth is slow with iPhone 13, why?
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JonCC
(@JonCC) reported
@FitbitSupport Well thank you for helping me resolve my problem so quickly. I appreciate it and the customer service is why I remain a fitbit customer
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potatomutt
(@potatomutt) reported
@garmin @fitbit @timex Do any of you make a device that tells me how far I have run (based on GPS) then uploads that to Strava? That's all I need. I don't need anything else. Bonus if it doesn't panic and crash/reboot if it doesn't have a constant BT connection to my iPhone.
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Videogamevision
(@Videogamevision) reported
@fitbit Here's a story about my Charge 5... i put good faith and money to a company promising a great working product. After a broken display, a "new" replacement that never updates & shuts off and an escalation team that never contacted, I'm bummed about the Fitbit "experience".
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Ian shepherd
(@shepkids4) reported
So... as Christmas approaches I thought about a nice new smart watch. I currently have a @fitbit versa. Are @Garmin any good? I've heard good things from fellow runners, what about a @SamsungUK watch? Help!!!
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**** Ferguson
(@TurdFer76886254) reported
@elonmusk Can you inquire with @fitbit if they purposefully wreck the heart rate with a “so called update” just to make users have to buy new ones? My perfectly working fitbit got an update and 💥 the heart rate stopped working. 🤔 No refunds and they cannot fix it. 🤬
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screw the patriarchy
(@freethewomen3) reported
@FitbitSupport when will Google pay be working on Versa 4? I have the feature but all my cards (all of which are already stored in Google pay) say they can't be added. Another feature down the drain.
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lee coussons
(@cuzzyok) reported
@FitbitSupport i’ve done a watch update yesterday on my versa 2 and now the led on the skin is not blinking and heart rate is not working is this an easy fix thx lee
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PUJA RUPAREL
(@PujaRuparel) reported
@FitbitSupport can you help out for the refund for Fitbit ionic recall India... The customer care numbers are a waste with no email id or chat support as well..
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Todd Ogasawara
(@toddogasawara) reported
Question for @FitbitSupport is there a problem with syncing in general for the past few weeks? Or, are all the sync problems I see related to upgrading from a Charge 4 to a Charge 5? Horrible sync experience since upgrading
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Elisa Cadavid Vélez
(@ElisaCadavid) reported
Dear @fitbit @FitbitSupport if you are going to sell and promote a watch that you can take out for a run but doesn't have @Spotify, just save us the effort and shut down your business #Versa4
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Melissa
(@mcbluejays81) reported
@FitbitSupport I've only had my FitBit Versa 2 since last November and the syncing issues are driving me crazy!! It won't sync AT ALL lately and I've tried everything to fix it. Unpaired it and uninstalled the app as a final try and now it won't pair again! And whenever I charge
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Jo
(@DaydreamingDays) reported
@FitbitSupport dang it, I input the wrong data and now my weight tracking is all wonky with badges I didn't earn etc.. how the hell do I fix this??
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Gerry
(@GerryTodd) reported
@FitbitSupport I just bought a Versa 2, in the U.K. where I live, I bought it specifically for the SpO2 and I can’t load the clock face to show it so can’t monitor my SpO2. So I am now wearing a useless piece of plastic. How can I get this issue resolved?
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Gemma Smith
(@glsfitness) reported
@FitbitSupport I need help! I have the charge 5 and it’s no longer tracking accurately, my steps are off and so is the sleep! I’ve done numerous resets and it’s still happening! Help
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Ashley Nelson
(@AshleyN35448432) reported
@fitbit It won’t let me login
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J Kumar
(@PatnaJagadish) reported
@FitbitSupport My charger of fitbit Sense watch is not working and the watch is useless without charging. How to replace charger ?, please provide details. The watch is purchased within a year.
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Saska
(@Saskaurrr) reported
@FitbitSupport hi! please can you help me with returning my Fitbit?
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Margie Lee
(@Margie_Sol) reported
@FitbitSupport Hi there. My LED lights went out on Nov. 21st. They haven’t come back yet. I’ve followed all the advice and steps on rebooting, cleaning and toggling the heart rate. I’m a premium member - please help!
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mommy downing gallons of booze in public
(@Rendog14704735) reported
@FitbitSupport my recently replaced charge 4 has stopped working. A reset has resulted in only a smiley face on the screen. Please help 🙏
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Vishesh ved
(@Visheshved1) reported
@fitbit Of course I will share the story, when it will work properly! I have Inspire 2 and I'm a premium member. The Tracker has a battery issue and brightness issue (goes black when I'm outside), it just doesn't work. The customer support is so lame, they keep giving same response.. {1}
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Jo
(@DaydreamingDays) reported
@FitbitSupport Fix my badges
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Rajiv Kapoor
(@RajivKapoor9) reported
@FitbitSupport My fitbit has gone black screen. Logo comes, fitbit vibrates on charging and pressing button on charging usb , shows connected with bluetooth but screen is black after showing the logo. Help please
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Vinita Srivastava
(@vinsri83) reported
@fitbit hello the display of home screen on the device just stopped working can you please help repair