Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Device Failure (24%)
- Online Features (16%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 3 days ago |
 St. Louis
|
Device Failure | 8 days ago |
 Grenoble
|
Device Failure | 9 days ago |
|
Paris
|
App Crashing | 11 days ago |
 Köln
|
Online Features | 13 days ago |
 Rotterdam
|
Errors | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dr.N.RAMESH (@drpnramesh) reported@FitbitSupport my Charge 3 bout from SFO, USA during June 2019 is not working plz help me. When I charge it opens about 40 sec and switch off
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Alexandra Smith (@AlexandraLSmith) reportedI really wish now that I hadn't left @fitbit for @GarminUK. Fitbit had the best customer service, Garmin is terrible! Trying now to get a refund on my 8 month old faulty Garmin watch so I can come back to Fitbit!!
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Druitchry (@druitchry) reported@FitbitSupport I started a new account when I got a new device, unlinked the old account, linked the new, but no Facebook friends found. I had a bunch previously. How do I fix this?
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Untamed (@uzmapowell) reported@VLebeter @fitbit How do I do that? I asked Fitbit if the lifecycle of their product is only a little over year, and the assured me their engineers tested. Lol! Empty assurance but terrible product
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siddharth girdhar (@siddharth7487) reported@FitbitSupport @parkjames @FitbitSupport Called your service centre but no solution was provided. I did firmware update still the problem persists
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Robyn (@EssexHebridean) reported@jjay1310 @FitbitUK @FitbitSupport Yes - thankfully I use GPS for distance too. Good job as well - I clearly can’t rely on the step count! The straps are generally pretty poor - thankfully the generic eBay cheap replacements are miles better!
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stitch in time (@redpolkadots17) reported@FitbitSupport My Fitbit has turned black and won’t charge up at all. Please help 😢
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𝕵 𝖊 𝖘 𝖘 𝖎 𝖈 𝖆.🌹 (@Jessicaa_Adamss) reported@fitbit Why does the app not let me log any food and crash everytime I try? This has been happening for a few days now and I've tried doing everything to solve this, but it's still happening! 😩
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David Jensen (@dwjensen1831) reported@FitbitSupport Brightness issues with charge 3. Gave rebooted with no sucess. Can't read in normal daylight, dim in dark. Saw on forum fix is a replacement. Next steps
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Me (@Sizesevens) reported@FitbitSupport how do I get a refund on my Charge 4? It is my 3rd & worst Fitbit. I’ve had it a month, it does not receive WhatsApp/IMessage notifications & now it syncs if it likes. This is 3rd time contacting you and the issue has not been resolved.
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OfficalJatman (@Officaljatman) reported from Hillingdon, England@FitbitSupport Hi, as I was saying, this is a #Strava issue where they only pull data with GPS. But I don't use GPS on my runs..so #Strava have to tell me what other options don't have.
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Tilak Kamath (@tilak365) reported@FitbitSupport Is Fitbit Coach down atm?
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Andrew L (@langerslangford) reported@FitbitSupport my sons fitbit ace2 keeps popping out of its band. Its only 2months old. Surely it should be better quality than that. #ace2 looking at your community online this seems to be an issue With this model...
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anand raithatha (@ARaithahta) reported@FitbitSupport help! Purchased Charge 3 in Jan 2019, last couple of days it’s losing it’s charge within 24hrs and heart rate monitor is all over the place and I’m sure I’m not having a heart attack!
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Mike Conway (@IronMike1959) reported@FitbitSupport If your team is working on this, why is that not being communicated to your customers in the ever-growing number of threads addressing the glitches? If there were some admission that “hey, we know there’s a problem, a fix is on the way”, that would help restore confidence.
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Mark Thomas (@SparkyMarky86) reported@FitbitSupport Hi there. Since my watch had a software update the other week my battery on the watch hasn't been good... for example, lastnight the watch consumed 40% battery. Anything you guys can help please?
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Amy Lee Cope (@AmyLeeCope1) reported@FitbitSupport my notifications don't work, I have reset my phone, my tracker, tried absolutely everything and still nothing 😭 can you help?
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James CT (@ablekramerjames) reported@FitbitSupport help screen extremly dark on auto and normal fit bit charger 3
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Untamed (@uzmapowell) reported@FitbitSupport Already been down that that road with they devices, and both times offered a discount to go buy another one of your crappy products. No thanks. Let's talk publicly so that others can also see how little help Fitbit offers. Here the case number [#39689387]
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Eims (@eimsflood) reported@FitbitSupport hi again guys. Once again my Versa 2 is not syncing and at this point maybe it's time to replace it? Constant issue at this point. Is it a fault?
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Ben (@benny_barrel) reported@FitbitSupport hi, I've been trying to download my workout session today but it keeps saying there is an error with the download. I've abandoned a few sessions, but it just does the same. Is there an issue with the servers please?
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Sally Chesterton (@SallyChesterton) reported@fitbit Your support is bad. tried online phone number 1st which doesn't work. tried the online chat - cut me off x 3, and then it didn't work the 4th time. I asked for a call, but just got sent the tbshoot link again which I'd already said I'd tried. this is poor cust service.
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Mark Beck (@Mark_Becks) reported@FitbitSupport hey, my Fitbit 4 has stopped responding it’s still syncing but it won’t charge or swipe to the right?! Any help? I can’t even reset it if I can’t swipe to settings
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Claire Farrell (@clairefarrell08) reported@FitbitSupport hi I have a Fitbit charge 3. The screen has become dim and despite re starting it and change the clock face it remains that way. I can barely read the time inside and outside it is impossible. Can you help me? Regards Claire
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Barry Ward (@barry_ward44) reported@FitbitSupport set up my new device, an ionic. Failing to download any apps. I keep getting an 'unable to install' notification. Please help. Thanks
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Joe Watts (@JoeWatts92) reported@trish_longley @fitbit Well you need a good Customer Service when they get used so often for broken items
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Patricia Longley (@trish_longley) reportedGreat customer service from @fitbit following problem with my charge 3. Prompt and satisfactory resolution thanks.
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Gemma Parkyn (@Sparkysgemmasue) reported@FitbitSupport my Fitbit one won’t synch with my phone since I updated my IOS last night. Help!!!
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matthew (@max3719) reportedman this @fitbit @FitbitSupport for android is garbage !
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type a few optimistic words here lol! (@Razzarach) reported@FitbitSupport When I logged into my app with my old login details, I either clicked on the Premium arrow at the bottom to see what the deal was or tried to access something that was only available for Premium users and was taken to it. DM'd rest