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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Newell
(@MsSarahNewell) reported
@FitbitSupport No error message. Just going through the motions no results. I can send screen shots of step by step. Have them.
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Maryann Bailey
(@otisbailey) reported
@FitbitSupport I have an iPhone 6s (iOS 14) and a charge 2 I have had them and the message and phone calls show up on my fitbit which I love at work, recently this has stopped and I have tried toter bluetooth on and off but it doesn't help. Is there anything I can do?
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Rebecca
(@rebecca_rc8287) reported
@fitbit tried to place an order. Just kept getting the circle thinking. I’m not sure if my order got placed. Can you help
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matthew
(@max3719) reported
@FitbitSupport I am having problem with my fitbit weather app. It does not show my correct current location and yes all the permissions are turned on and I have sync it Manny times .
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Justin Reynard
(@framerate) reported
@FitbitSupport I bought a Charge 4 to replace my Sense and I don't have the newest firmware so I'm actively losing data from health metrics. Can you help me get the update or should I return it?
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citizen
(@lmanick1) reported
@FitbitSupport my Fitbit is 2 years old and looks like the battery is down. Where I get a replacement for the battery in Chennai, india.
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يااارب رضاك والجنة ❤️
(@NewHeart1980) reported
@FitbitSupport Hi.. My Fitbit watch screen is not working .. The charging good and there is normal vibation .. what is the problem
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⭐️Jen Psaki is a slayer⭐️
(@TRObrian) reported
@fitbit These products don’t last! On my 4th with 2 replacements from defect products. My last one lasted 1 mo. I’m going with Apple Watch. so sick of this company selling **** products. No excuse for this, none! Don’t waste your 💰.
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Linda Hill
(@redarlene) reported
@FitbitSupport good morning I'm the owner of a Versa 2 I needed to charge earlier than usual and the time is off it is 11:06 pm and the face reads 09:36 How do I fix this? I seem to have synced but time has no been corrected will you help me? Arlene Hill 617 650 2312
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Alan
(@AMasta007) reported
@FitbitSupport Thanks for the response. I did a live chat through my account and they were able to resolve the issue.
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Erica Zornes
(@ebzornes) reported
@FitbitSupport has anyone experienced a black screen on Versa 2? Or a scrolling introduction page that no matter what you do will not go away? I have an issue with the Fitbit product or app Atleast once a month as I use it religiously.....but the headache is more than it’s worth.
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Ed Brennan
(@edbrennan69) reported
@FitbitSupport Hi - the Sp02 clock is missing from my iOS app - does that help?
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Andi
(@aandii_madiba) reported
@FitbitSupport I want to sync my calendar to my fitbit but under notifications in my app I don't have the option to allow calendar notifications. Please help
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₪₪ M1CH4EL ₪₪
(@Pfeffer4ALL) reported
My Fitbit app does not work since 2 days.😟Me and my wife can't login anymore, the credentials are right. What's up @FitbitSupport @Fitbit_DE
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BurialPlot
(@BURIAL__PLOT) reported
@fitbit Have y’all looked at the Versa support boards lately? 👀👀 Because all of our watches are crashing since the latest update. Battery used to last 4-5 days and now it’s down within an hour or two.
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Laura Bojarzin
(@LindyLaura) reported
@FitbitSupport yall have absolutely terrible customer service. I've been emailing with yall for a week and you guys aren't even reading what I'm saying or looking at the screenshots I send. You just keep sending back emails with no real help. What ********? @fitbit
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Ira "get vaccinated, y'all”
(@IraDW) reported
@FitbitSupport my Versa 2 has a blank display. it is charged and recording activity, connects to the app. I've tried changing the clock face. If I restart it, the logo shows up but then it goes dark again. I successfully updated the firmware. any suggestions to fix blank display?
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Stu Levitan
(@StuLevitan) reported
Say @FitbitSupport - loving my Charge 4, but there's a problem with the exercise tracker. I follow the same 3.2-mile course every day, but the read outs vary by up to .4 miles. How do I fix? Thanks.
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audrey gran weinberg
(@Studyleaks) reported
@RachelintheOC @noom @fitbit Pain sucks, so sorry to hear! But good you're taking it nice and slow! Take care!
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Niaomh Rice
(@Niaomh1) reported
@FitbitSupport Hi my versa 2 only got in Oct 2020 has stopped tracking my steps. How can I fix it please?
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Rahul Sharma 🚩
(@tingarmarwari) reported
@AmazonHelp I hope from you to help me here. As @FitbitSupport is not at all trustworthy brand.
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Jim 🌹 BLM
(@jimcrushjr) reported
Yo @FitbitSupport who do I talk to about my ionic? The ionic doesn't connect to the strap anymore. I go to click it in (it doesn't) and just falls off. Please help
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Eleanor
(@imeleanord) reported
Hi @FitbitUK @FitbitSupport I was wandering if I could please have some help. I have the versa 2 which I bought not too long ago and I first had the original versa- I had no problems with it I just thought I would get an upgrade. But for the past few weeks it hasn’t worked (1)
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Benharira kader
(@ksafir) reported
@fitbit I am a loyal fitbit customer but very disappointed with the stability of my connected watch. I have a crash every 2-3 days and my only way to get it back to normal is to restart it. how can I do to have a connected bracelet that works over time?
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J. Marie
(@jmarieg___) reported
from
Dothan, Alabama
Think imma bite the bullet and get an Apple Watch. Since my Fitbit keeps going out and I can’t seem to get any help @fitbit @FitbitSupport I loved my versa 😔
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PatchAdamsBrasileiro
(@fefodelaplata) reported
from
Buenos Aires, Ciudad Autónoma de Buenos Aires
@fitbit trying to talk to your support and "curiously" three times the chat had 'connection issues', finishing without answer. I just bought Versa3 and can't use voice replies for msgs. I'm really thinking of return the watch and change to a TW Pro @TicWatches. Will u help?
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Tom Halpin
(@tomdhalpin) reported
@FitbitSupport Thanks but I am trying to contact support via Live Chat from a desktop web browser to get help with an issue with a Charge 3
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Catherine Sanderson
(@Caterinathess) reported
@FitbitSupport hi my charger has broken and my watch is still in warranty. Can you advise on how to get a replacement please
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🏴 🚵♂️ShaunAhabCarr 🚵🏴
(@ShaunAhabCarr87) reported
@FitbitSupport Hi I am still having Issues with Battery Life since updating my FitBit. How can I go about getting this issue checked? Gone from getting about 6 days battery to 2 days Max
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Stacey O'Flaherty
(@Staceyoflaherty) reported
@FitbitSupport I have two separate Fitbit Altas, both with battery issues. I’ve followed steps to restart them and I updated the software. I cleaned them with the methods given via the chat help but they still both don’t work. One won’t come on at all and the other knocks off constantly.