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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bhavna Agarwal
(@AgarwalBhavna) reported
Hi I purchased a fitbit Sense two months back and it is creating problem now. It doesn’t charge. I want a replacement for this watch . Worst buy🙁 @FitbitSupport
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Lluís Puig i Padrós
(@lluispuig) reported
@FitbitSupport @FitbitES Good morning, two weeks ago I bought a fitbit inspire 2 with Premium subscription. Since then I still can't do any training as I can't play audio or video. Can you fix it or give me an explanation? Thank you.
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alex korenori
(@alexkorenori) reported
@FitbitSupport help! My iPhone can’t find my Sense in its Bluetooth settings. What do I do?
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Surtur
(@Surtur) reported
from
Savage-Guilford, Maryland
@babroughton @fitbit Yes, they have a habit of "dumbing down" (lack of "smart watch" features) their trackers so people have to get the more expensive (and bulky) Watches. There is no reason why a C5 can"t have WX, CAL and 🎶 control. All of which the C4 + C3 had.
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Coolguy/Declan #SmashCon22 (DOING FOLLOW BACKS)
(@declansplanet) reported
yo @FitbitSupport trying to set up my fitbit that my friend gave me and it looks like the app is down, I forgot my password and tried to reset it and it gave me an error, same thing when I try to make a new account, can you try to fix it?
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Amber Briggle (she/her)
(@mrsbriggle) reported
@elaineversic @fitbit @FitbitSupport oh i do CG too! i've honestly never had much luck with a fitbit - they break so easily (and i'm not rough with them). this last one only lasted me a month. really trying to get back in better health since this last year has been ROUGH and hoped a tracker would help.
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Atul gupta
(@gatul28) reported
@FitbitSupport @fitbit need assistance on ionic issue. Please check DM
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Purnima RajtaDhillon
(@PurnimaRD) reported
@FitbitSupport my Fitbit versa 3 is causing pain on my wrist after wearing it for even a short duration. Have loosened the band, tried on both wrists but it is still continuing and slowly the intensity increases if I continue wearing it. Kindly help.
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Archit Sunger 🇮🇳
(@architsunger) reported
@FitbitSupport @FitbitIN Hey @fitbit , Am from India, my Fitbit is not working simply blank, 2 years passed recently. As I understand there is not service center in India. Its the first gift from my fiancee and I want it working at any how. Pls support !
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Maria
(@Mazzyrocks8) reported
@FitbitSupport my versa 2 not working properly, flashing logo on and off and black screen. I've tried factory reset, not working. Please help.
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Inanje Diedericks
(@InanjeDiederic1) reported
Really disappointed in the process and assistance of @fitbit with their @FitbitIonic recall. Multiple follow ups have been made since April 2022 with absolutely no indication or help to complete the process. No matter when I call the answer remains: "this could take weeks".
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Om
(@Om15121985) reported
Regarding Fitbit ionic recall, raised a request 3 months back and still waiting for the refund. Could you please help @FitbitSupport ?
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Annamari Lesonen
(@AnnamariLesonen) reported
@FitbitSupport I was adding a card to my charge 5 wallet but got an internal server error message after adding billing information and clicking next. Can you help me?
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Rahul De
(@Rahul_De7) reported
@FitbitSupport I'm well aware that you're responding to private messages. I'm just doing my bit to make sure people who are considering investing in this company are aware of how terrible it is.
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Elyse
(@Elyse75900854) reported
@fitbit I've tried your online support half a dozen times now and you still have not resolved my issue with the Charge5. It breaks every time it goes in water and you are wasting too much of my time.
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Jim P. He/Him
(@Migliore09) reported
@FitbitSupport My brand new Sense does not charge anyone. In fact, when connected to the charger, the percent is going down. I have followed all the instructions on your website-what do I do?
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Colin D. Speirs 🌧️🏴
(@dampscot) reported
If you get an email about one of the long delayed refunds for a @fitbit @FitbitUK refund, might as well not bother to register with @B4BPayments as they have made it impossible to log in and use it Even phoning them gets a "we can't help" answer Well done fitbit
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Elyse
(@Elyse75900854) reported
@FitbitSupport I've tried your online support half a dozen times now and you still have not resolved my issue with the Charge5. It breaks every time it goes in water and you are wasting too much of my time.
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Rahul De
(@Rahul_De7) reported
@FitbitSupport For example, there are over 5500 messages on the Fitbit forum for this issue, most saying they are having the same treatment of being asked to go from customer care number to number with no progress.
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GVP
(@gvp3387) reported
@Themangofellow @archanabaliga1 @fitbit Yes, thats what I meant. I had fitbit versa 2 which had this issue
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Yeh bhi theek hai
(@sabtheeek) reported
@FitbitSupport It’s still the same. The issue persists since last Wednesday. Kindly unblock the IP address, please.
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Retro Dickie from the Pop Culture Archivists
(@RetroDickie) reported
@revsully @Apple @fitbit I think the reseting option will probably be your best bet. If it doesn't work after that it's looking like an actual issue with watch. Try the network reset on your iPhone like it says then the watch reset. Good luck dude.👍
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Kimberly Austin 🇺🇸
(@Kimberly_Austin) reported
@FitbitSupport my step streak reset itself AGAIN. on Saturday I had over 10,100 steps then at some point in the last 24 hours my steps went down to 9,986 and my streak disappeared. How can this keep happening over and over?
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Pauline Hall
(@hall291) reported
from
Runcorn, England
@FitbitSupport what’s going on with Syncing my Charge 5 tried logging off and on app, switching phone off & on, turning Bluetooth on and off, resetting network settings etc and it’s still not working
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Gabriella Angevi
(@Gabriellaangevi) reported
@FitbitSupport my phone updated and now my charge 2 won't sync. It won't link to my phone with Bluetooth either. I have Uninstalled and installed the app, but it's still not working.
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Mandi Sano
(@beachitgirl) reported
@FitbitSupport Husband has been trying to get help all day. Started texting but then all communication has stopped. We need help and support as promised. Please help. #help
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Atul gupta
(@gatul28) reported
@FitbitSupport Your DMs are simply automated messages, my concern is dealt with extreme unprofessionalism. I need you to fix it, now
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Cj McConnell
(@Cjgonewild) reported
@fitbit Hey, I’ve had my fitbit for 2 years and it just completely died on me for no reason? Is there anything that can be done for the money I spent on it I feel like this is very poor?
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Shashank Tiwari
(@skt_wsn) reported
@fitbit : I boubht FITBIT Versa 2 Smartwatch and Its not working.. I tried reaching out on support However Its not reachable. Can you please let me know about the service center details in Pune ?
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Sharad Saluja
(@SalujaSaluja6) reported
@FitbitSupport @FitbitIN I am facing a recharging issue with my Fitbit smart watch. Kindly assist. My smart watch is under warranty. Kindly DM me if you want any more details.