Fitbit down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Device Failure (31%)
• App Crashing (23%)
• Online Features (15%)
• Website Down (12%)
• Errors (12%)
• Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
St. Louis	Device Failure	3 days ago
Grenoble	Device Failure	5 days ago
Paris	App Crashing	7 days ago
Köln	Online Features	8 days ago
Rotterdam	Errors	12 days ago
Lincoln	Website Down	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Baz Roberts (@roberts_baz) reported 5 minutes ago

  @FitbitSupport Hi, I wonder if you could help. My touch screen is unresponsive, it keeps resetting and the app is struggling to connect to it. I have tried all the reset tips and nothings working. I also have a fitbit clock face.

• 
  JJ (@JJJenniferJJ) reported 10 minutes ago

  Hey @fitbit, I think y’all have a glitch. When I’m using my smart hula hoop you think I’m elliptical training and when I’m cycling you think I’m swimming. I can confirm I haven’t been near a body of water or an elliptical machine. What gives?? 🤔

• 
  Trish (@trishkall1) reported 11 minutes ago

  @FitbitSupport the app is still having issues!! Called customer support and we restarted etc it began working but now not working again!

• 
  Ruth Hannon (@RuthHannon7) reported 13 minutes ago

  @fitbit I am having trouble with my fitbit not charging correctly i have tried 3 different chargers nor is it tracking my runs and linking to strava. What would be the problem?

• 
  cherrywilliams4 (@cherryw80889327) reported 15 minutes ago

  @stu_rush @fitbit Washed the cars? My poor little Prius (Lacey) hasn't had a bath in many months. Plus I have to take her to a carwash. Ugh, I've come to realize everybody washes their cars during the weekend at the carwashes. Yay you Stu. A home wash is superior.

• 
  Keelin Fitzgerald (@KeelinFitzG) reported 15 minutes ago

  @fitbitireland @FitbitSupport Your online support is SHOCKING. Got Fitbit Versa in Jan21 stopped working Sep21. Been dealing with online support since. NO help. Told returning to DHL station only option. None close to me. Asked them could I post it. No. Going in the bin now!!!

• 
  M. Omar Frazier (@OMARSHINEZ) reported 19 minutes ago from Miami, Florida

  @thedoreenster @fitbit Right. I never had that issue. But my Charge 4 is working now.

• 
  sheenu jain (@sheenstastic) reported 20 minutes ago

  @FitbitIN @FitbitSupport @fitbit pathetic sense product , poor response to query. My sense battery issue, sync issue . Followed all tips nothing is working. Plz replace the product

• 
  Gaurav Aggarwal (@Gaurav_08_1986) reported 22 minutes ago

  @FitbitSupport I am having issue charging my versa.

• 
  oscar wilde’n out (@maharajaz) reported 22 minutes ago

  It’s shocking how bad @fitbit is. Like, everything - all the hardware, all the software - is just ******* garbage

• 
  Sachin Deshpande (@sachin2606) reported 27 minutes ago

  @FitbitSupport Model is fitbit charge 3. Display is not working.

• 
  Ghassan Kabbara (@gusskabbara) reported 31 minutes ago

  @FitbitSupport I have been using Fitbit for a few years and one little issue I have is the display is hardly visible in the sun especially when I want to start an exercise such as swimming . I am unable to do so . Although the automatic detection works.

• 
  David Lamondin (@mondovid) reported 32 minutes ago

  @fitbit terrible products. Don't work as advertised. Terrible customer service. Buy anything other than @fitbit

• 
  sarah whitaker (@sarahwh87274515) reported 37 minutes ago

  @FitbitSupport My versa2 is not working, I was offered a discount and received a code which I used and a replacement was ordered, I received verification of that. Checked the order status and its cancelled why? the code cannot be used again so I cannot reorder.

• 
  liv thinks 💡 (@liv_thinks) reported 41 minutes ago

  Don’t get a @fitbit unless you want to waste time. I had my charge 4 replaced once because the gps broke and this one has broken AGAIN. Very frustrated with their customer service I’ve called 5 times for this issue and the call team has been unhelpful. Still waiting on an email.

• 
  D Lo. (@thedoreenster) reported 41 minutes ago

  @FitbitSupport Can someone help? Chat was a waste. App suddenly does not work on cellular data, only wifi. This has never happened since owning my Versa in 2019. I've tried EVERYTHING; nothing has worked. Deleted app, reinstalled, updated. Nada.

• 
  Brad Friedman 😎 Digital Marketing Strategist (@BradFriedman) reported 43 minutes ago

  @FitbitSupport I already did all that. Now the message is that the system is down for maintenance. So, we're you truthful with me?

• 
  Jason Keller — #ImpeachDonaldAgain 🧡 (@orangejkel) reported 45 minutes ago

  Other cool things that have happened as I’ve been living healthier: - Lost 45 pounds - Reduced body fat by 11 percentage points - Average resting heart rate down 12 bpm - VO2 max up about 6 mL/(kg-min) - back running 5Ks in under 30 minutes! Thanks @noom and @fitbit!

• 
  Olga Ni Chaollai (@orkel) reported 45 minutes ago

  @FitbitSupport Have been trying to set up an inspire 2 yesterday and again today to no avail. The emails sent from you to verify our email address are taking hours to come. Is there an issue? They arrived during night and then said link had expired. Very frustrating. Can u help?

• 
  gagashead (@gagashead) reported 46 minutes ago

  @fitbit offers the worst customer service. My Versa 2 stopped working after < 2 yrs. They said they couldn't fix it & offered a discount. I lost the discount in my emails. When I asked for another one, they refused. I couldn't believe it. Ur not the only watch in town. #EPICFAIL

• 
  Thor Galle (@th0rgall) reported 48 minutes ago

  Lol, it's 8PM, I’m checking my Fitbit, and it still has a full-screen “Nice work!” notice from my 9AM workout that I’ve been too lazy too close all day. @Fitbit, putting no timeouts on screens is an endemic problem across the tracker UI.

• 
  D Lo. (@thedoreenster) reported 49 minutes ago

  @OMARSHINEZ @fitbit I had the same issue. It refuses to connect unless I'm on a wifi network. I did all the steps I found online and they tried telling me it was my data network, despite never having this issue in the last 2.5 years. Ridiculous.

• 
  Barleymash (@Barley_Mash) reported 51 minutes ago

  @fitbit @FitbitSupport You need to fix the glitch that forces people to surrender their GPS data in order to use your app. Your app does NOT rely on GPS data. You're just data mining. Illegal. Unethical. FIX IT.

• 
  Brad Friedman 😎 Digital Marketing Strategist (@BradFriedman) reported 54 minutes ago

  @FitbitSupport When will fitbit be running again? I can't log in from my phone. "Trouble connecting to network."

• 
  Andrew Lawrence (@YellowAL) reported 54 minutes ago

  @fitbit @FitbitSupport Is there an issue with the current charge 5 upgrade? My device is dead and the chat line help told me I’d get an email within 3 days (?!) - to help resolve this - After all the basic trouble shooting had not been successful … hmmm :( ?

• 
  Stacey Stewart (@StaceyAStewart) reported 55 minutes ago

  @FitbitSupport my step streak has gotten wiped and now says 5 days when it should say 120+. I've tried restarting the device, app & phone. Customer support was no help and said they can't fix it. Is there anything to be done? My daily data is all there

• 
  Kim Weafer (@KimWeafer) reported 55 minutes ago

  @FitbitSupport I have sent you guys a couple of messages. **help please!

• 
  Monica (@MonicaM1983) reported 57 minutes ago

  @FitbitSupport when is the deezer sync issue getting fixed? Deezer said 12 days ago that their partners would need to push their fix for the problem...it has not been fixed yet!

• 
  Chris Howard (@Howard139) reported 59 minutes ago

  The customer service @FitbitSupport is appalling, fitbit less than 2yrs old won’t hold charge an their resolution to the problem is for me to buy a new Fitbit @ a 35% discount. #fitbitfail

• 
  Jen (@jenconservation) reported 60 minutes ago

  @FitbitSupport Any news on android app updates? Fitbit has been only syncing intermittently since the last update and I can see many people are the same from the reviews on Google play. Is there plans to fix this issue?