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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Jennings
(@SoBeautiChelle) reported
@USCPSC @fitbit @fitbit has known about this for years. One million watches at $300 each....I'll let you do the math. They won't refund a tenth of what they profited because most of these watches are in trash dumps all across America!! That's not justice for anyone other than Fitbit!
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Sumit Dahiya
(@nomadicjaat) reported
@Fitbit how to proceed with recall of fitbit ionic whose display is not working. I am unable to pair it with my fitbit all as I can’t see the pairing code. Already a case is registered but there is no response form your higher ups ever though it’s been more than 48 hours.
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Sheri Karobonik
(@skaro964) reported
@fitbit Your last update may have caused a minor glitch. My sensi will not update the time until I press the button. The clock seems to be freezing.
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Suraj
(@SurajIy97934101) reported
@FitbitSupport @WineGoddess16 Hey! I have the same problem, did the registration and verification of my account yesterday, with my Ionic disabled now, I have not received discount codes nor the confirmation email of verification. I also sent an DM!
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Michelle Jennings
(@SoBeautiChelle) reported
@RedRosete @FitbitSupport They don't read! Their agent told me they don't have to refund me because I lost my watches. I didn't lose them, I threw them in the damn trash because they stopped working. They will never get another dollar from me.
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Ange W
(@Fragster) reported
@IagoMolist @FitbitSupport Mine went through OK but my other half has had the same issue, been over 12 hours since he got his code and support just said keep trying...obviously there is an issue somewhere... too many folk having same issue.
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Vineeth Mohan
(@Vineeth68241349) reported
@FitbitSupport need help on fitbit blaze service in chennai india. Kindly help.
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jon williams
(@jon16923) reported
@FitbitSupport hi i brought my fitbit ionic via amazon will this be an issue
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James Goodwin
(@J_A_Goodwin) reported
Dear @FitbitSupport, Your products are straight garbage
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MegOmyeggo
(@earlyaprilfool) reported
@AiHime @FitbitSupport I had seen people bringing up the heating issue with the Ionic as far back as 2020. What they do is close down old forums so users create new ones to make it look like it's a new problem, or not as widespread.
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Martin Cameron
(@Muttbunch82) reported
@Brimson1 @fitbit By what ive read the refund should be about £225 and with a code to get 40% off. A sense should come down to about £167. Thats just me piecing together comments from fitbit though
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Victoria Studd 💙💛
(@vickis76) reported
@FitbitSupport please can you help with my DM sent yesterday for a help request?
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Ange W
(@Fragster) reported
@Boroboy_David @IagoMolist @FitbitSupport Mine went through OK but my other half has had the same issue, been over 12 hours since he got his code and support just said keep trying...obviously there is an issue somewhere... too many folk having same issue.
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Michelle Jennings
(@SoBeautiChelle) reported
@fitbit This needs to be a class-action lawsuit! @fitbit needs to be held responsible for all the money they took for these faulty watches, causing some physical harm. A recall on faulty products that are more than likely in the garbage is not restitution! That's a cover my *** plan!
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Lewis Hughes
(@LewisHu11937959) reported
@fitbit I need help with my Fitbit ionic
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Jeff Creamer
(@jcreame8) reported
Thank you @FitbitSupport for the timely replacement of my broken charge 4. That was really quick and painless. never realized how much I depended on that clock face to tell me what time it was until I was without it.
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Lubna U Rifat
(@lubnaurifat) reported
Hi @FitbitSupport my Versa lite watch screen has just gone blank even though the green light keep flashing. Watch is fully charged. Have tried restarting but to no avail. Went to Fitbit community and saw this is quite a widespread problem. Can you fix this ASAP pls?
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Joan Byrne
(@jemb123) reported
.@FitbitSupport good god. In the middle of a global recall on ionic Fitbits the Support button on their website takes you to DMs on Twitter and they haven’t tweeted since before Xmas nor are responding to their DMs! Wtf like. That’s the worst customer service ever.
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Suraj
(@SurajIy97934101) reported
@FitbitSupport I have completed both registration and verification process and now my device is disabled too, but neither did I receive any confirmation of completing the verification process nor any discount codes. Please help!
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MegOmyeggo
(@earlyaprilfool) reported
@fermarotta @fitbit @FitbitSupport is the worst. I can't tell if they're untrained, or deliberately and actively acting unhelpful to hide or delay the reveal of the problems. It took, so long for a support agent to reveal to me that their products don't work if you're on #NightShift
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Sayi Sathyavan
(@pssayi) reported
@fitbit @FitbitSupport Ionic recall intake form is not working, it is not taking the address field. No one is answering the hotline. How do we submit our requests?
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Paul Rooke
(@thereal_rookie) reported
@FitbitSupport - how do I get help with my iOnic refund?
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Michelle Jennings
(@SoBeautiChelle) reported
@fitbit Yeah, after people have purchased them, they've died and been thrown in the trash, now you want to recall them?! Then refusing to refund customers affected by this cheap *** design because they didn't keep your terrible product after it died. 🙄
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Michelle Jennings
(@SoBeautiChelle) reported
@DJuggath @fitbit Exactly! Loyal customer for years. Owned 2 of these trash *** Ionics, neither lasted, now they are issuing refunds if you still have the watch. $600 later, lesson learned. Loving my Samsung watch; less money, more features, better customer service!
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Jacqueline Johnson
(@jakij_69) reported
@smpcomms @FitbitSupport @OldTrotts Me too, having a nightmare with the code, it won’t verify at all, been over 10 hours since they sent the email to verify and still not working. Tried tweeting them, no response, tried online chat, no one replies..
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Catrin
(@87caaat) reported
Hi @FitbitSupport I’m having trouble with the recall of my ionic, can you help me at all? I have send a message but no reply as of yet
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Jill Foley
(@jillfoleyphoto) reported
@FitbitSupport I’ve sent you a DM regarding the recall. Could you please help?
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Elliott Rodgers
(@madpoetuk) reported
@FitbitSupport 1) As a left below knee amputee and wheelchair user I am prepared to volunteer to help with any input to make this happen. I can ask my physio at Nuffield Orthopaedic Centre if she might help. Size of wheels would need to be factored in. Eg: wider wheels need greater effort.
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Boroboy 🇬🇧😎🇺🇸
(@Boroboy_David) reported
@IagoMolist @FitbitSupport Exactly the same message for me….and no help from @FitbitSupport or their online chat function. Also DM’d as per their request….you guessed it….no help what so ever.
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Attique Iqbal
(@Sportsguy786) reported
.@fitbit @FitbitSupport my #FitbitBlaze isn't charging anymore. I've had it in the charging port for two days now and nothing. Can you please help? #FitbitFail #Fitbitnotcharging