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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Anita
(@missyneats) reported
@FitbitSupport in the help manual I read that some devices record sleep patterns instead of the stages. Is the the old awake and restless and if so what device records that only as I find the sleep stages tell me I have more than I actually have. Even with mine set as sensitive
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Aniket
(@anikj01) reported
@fitbit why did you break my device via firmware update? Was it intentional? Why factory reset updates device to latest version where it's not working? Shouldn't it update to factory version where is worked? Isn't this misleading to users? Will you replace my device?
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Brett
(@Bamm720) reported
from
Bensalem, Pennsylvania
@FitbitSupport my mom is having trouble syncing her Zip to her iPhone 8 Plus since the March 1 update, is there a fix for this?
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LAURA KRUEMMEL
(@laura_kruemmel) reported
still under warranty yet claimed denied for my broken charge 3 that won't turn on @FitbitSupport sort it out @fitbit #poorcustomerservice
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Yvonne heaton
(@yvonne_heaton) reported
@FitbitSupport hi I’ve a sense but every night it says there is no spo2 data ... my red light on the back on the watch is on... help plz
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carol
(@carrie52267782) reported
@fitbit can we please get a fix? 3 days?
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AssedBaig
(@AssedBaig) reported
My @fitbit sense overstates the number of steps I’m taking, by around three times. Not sure why or if there’s a fix. Anyone else face this issue? My Garmin and even my phone is more accurate on general daily activity. It’s fine when I tell it I’m actually going on a walk.
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AreGeeJay
(@aregeejones) reported
@FitbitSupport Surge will no longer install completely. It has worked fine until about a week ago. Installation gets to the point where it says " we found your Surge" but then says " try again". Did factory reset but did not help. Any help is greatly appreciated.
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Broccoli Rob
(@robmonroe) reported
@FitbitSupport the scale is not working no matter what I try. It fails after I connect directly to it and will not setup. Disappointed.
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Graham Staff
(@GmsStaff) reported
@FitbitSupport i need help as my Deezer wont update
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Lynda Petrie
(@lynda_petrie) reported
@ashleyynicole_ @FitbitSupport @kaiolowen Same issue with sleep log crashing as well been nearly a week now. iPhone 11. Version 14 iOS.
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Hannah Barfield
(@barfield_hannah) reported
@FitbitSupport the app is not working properly since the last update!! The sleep function does not work. It tracks sleep, but whenever I open this part of the app is sticks and you then have to close the app as you can’t go back or get the app to do anything else.
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Monika N
(@MonikaNiemiec3) reported
@msree60 @FitbitSupport If you waiting for any issues to be resolved by @FitbitSupport you wasted your time! All what you can get from them there are the same standard replies send out to everyone! There is no support! I tried get my issue resolved for a week now without the success!
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Walter Audisio Priorities
(@rhorsman) reported
@FitbitSupport Thanks for the quick reply. 1) Charging cable is the one that came with the Sense. I do not have another one. 2) I did multiple restarts before the battery was completely drained. It did not fix either issue. Next steps?
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Matt Smith
(@mattsmith321) reported
Hi @FitbitSupport. Running Fitbit 3.39 on iOS 14.4 on iPhone X with Versa 2. After syncing in the am, going to Sleep page now takes 10-15 secs for last nights sleep to appear. This is new this week. Has been great for 2+ years. Suggestions? Known issue?
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Damian RJ Smith
(@DamianBrighton1) reported
@FitbitSupport hi. Is your site down? Been trying to purchase a new fitbit all morning.
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Mark Ward
(@mark_is_caching) reported
@FitbitSupport Synching on Android is still a major issue - phone needs rebooting twice a day to keep it working - not good for £ 120 product!
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ashley.
(@ashleyynicole_) reported
@FitbitSupport @kaiolowen Jumping on the thread. Currently still having the same issue.
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Judith Bradbury
(@JudithB67) reported
@FitbitSupport my Fitbit app is syncing with my Versa 2 but I can’t click in to sections of the app, eg sleep. If I can click in, I can’t then click to get further info nor can I click to go back. Have to close app to leave screen. Can you help?
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BeccaB
(@BBfangirltweets) reported
@FitbitSupport My versa lite is suddenly not working right. It is 100% charged, syncing to my phone & pc, vibrating for notifications, but the screen will not turn on. It's black. The back sensor lights work. I've tried to change the clock face, tried reset and still no screen. 😢
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Jason Matson
(@JJMatson77) reported
@fitbit Hey @fitbit can you tell someone at @FitbitSupport to read the tweets, video, DM’s I sent them?? Trying to get an issue with my Versa 2 resolved. Case# 4000276.
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Shoaib Taimur
(@shobz) reported
@AssedBaig @fitbit It's been buggy lately. Showing twice the exercise time, not syncing properly or logging.
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Broccoli Rob
(@robmonroe) reported
@FitbitSupport is the Aria totally dead now? Mine has been offline for some months. I put batteries in it today and can't set it up via phone or PC.
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Damian RJ Smith
(@DamianBrighton1) reported
@FitbitSupport There is no error message. And my internet connection is solid
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Karina Serrano
(@missalps) reported
Hi,the app shows the battery at 100%but the side button won’t turn on. This is the second time I used it :-( help !! @FitbitSupport
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LAURA KRUEMMEL
(@laura_kruemmel) reported
@FitbitSupport The issue doesn't appear to be with the charging....battery is currently at 75%. No data is displayed on the screen
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Cynthia J. Tutera
(@CynthiaTutera) reported
@FitbitSupport I have a text message on my Versa Lite watch that I can not delete. I deleted it from my phone messages but it will not clear from my watch. What can I do? Please help.
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AKA SillyMilly ✌
(@msree60) reported
@FitbitSupport Ok. I get the check my account part. But if other people are experiencing the same exact issue, I would deduce that it has nothing to do with my account. But I’m no expert, right? How was it corrected on those other accounts/issues?
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Shilpa Ojha
(@ShilpaOjha2) reported
@FitbitSupport I am having issues with my Fitbit Charge 3, the screen won’t come on. I tried to charge but still issue persist. I have checked on fitbit community and followed the given steps but it didn't work for me, can you assist asap on this?
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AKA SillyMilly ✌
(@msree60) reported
@FitbitSupport Wow. That’s a lot of info to give you. Since I’m not the only one this is happening to, why would I want to give that out? Can you give me info on what you know about this issue from previous reports without providing you with all my info?