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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kara DiSanza
(@KaraDiS) reported
@FitbitSupport I have a Fitbit Alta. My charger broke. I have bought a couple replacements on Amazon but they are not working well plus they do not have the reset button. Is there a way to get a replacement charger?
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brightsmilz
(@brightsmilz86) reported
@FitbitSupport Versa2 not working, stuck on logo screen. Tried to reset it many times.
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Jon Thurmond
(@Jon_Thurmond) reported
Hey @FitbitSupport I can't for the life of me get my Charge 3 to sync back to Eastern time zone, it's stuck in Central. Help!
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Carly Thomas
(@carlyt46) reported
@FitbitSupport hi I am unable to connect my watch. Finds device bit will not connect or sync? Please help thanks
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Barbara Risser
(@barbrisser) reported
We had friends over for dinner last night so lots of ***** dishes and since the dishwasher is broken I washed them all by hand this morning. The good news is that @Fitbit gave me credit for a 43 minute swim!
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𝐑𝐚𝐬𝐡𝐢𝐤𝐚 𝐆𝐮𝐩𝐭𝐚 🇮🇳
(@TheSpartanGal) reported
@abledoc @fitbit I bought Fitbit Versa back in 2018, and all I can say is, it is trash! Wasted my money! Should have gone for Garmin.
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Suzy C
(@SuzyC67393826) reported
@FitbitSupport please help! My Charge 3 has stopped holding a charge. I've done all the troubleshooting and changed USB ports several times.
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The MaineDeLorean
(@the_lorean) reported
@FitbitSupport I've been charging with the right cable and I tried restart. No help. I've tried to DM and do not see how. Do you have to follow me?
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Leigh
(@boxy_bird) reported
@FitbitSupport my Fitbit blaze keeps overheating when I try and charge it and will not hold any charge….. please help
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Jatin Thakkar
(@jatinst) reported
@prajwalrao Turns out all I had to do was move around to fix my comforter and I am at 10007 steps now, thanks @fitbit !
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Fortini Loredana
(@Loredan1Fortini) reported
@FitbitSupport hello. I actually have a problem with my fitbit versa. It doesn't charge anymore and besides the screen is totally black. It won't restart, I can't configurate it using the app... Can you help me please?
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yahya
(@y11554455) reported
@FitbitSupport @fitbit my Fitbit Versa Lite stopped working after a firmware update a couple of days back. The device no longer measures the pulse and does not count the steps I restarted the device but to no avail I also did a factory reset but to no avail please help #fitbit
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Tricia Silveira
(@Triciasilveira6) reported
.@FitbitSupport @FitbitIN A Fitbit Versa I purchased on 1st Oct, 2020, has stopped working. It refuses to come on despite being charged. Amazon support asked me to contact you directly, but all your support numbers are down. Please help me resolve this at the earliest
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Michelle Bartley
(@mgdjmb) reported
@FitbitSupport I just bought a brand new Luxe, and try as I can anywhere on your site and resetting the watch. I cannot set the timing to Pacific Coast time. It’s on East Coast time and I live in Los Angeles. Please tell me how to fix this issue. I’ve looked everywhere online.
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Molly
(@citygirl595) reported
@fitbit is there anyone that can provide customer service and tell me why I still have not received my replacement watch. You all have such POOR customer service. It has been months.
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Mirjam Roeder 🇪🇺🇪🇺🇪🇺
(@Mirjam_Roeder) reported
@FitbitSupport @Fitbit "full body" category is still not loading exercises. Logged out, in, phone rebooted, stop forced, app uninstalled and reinstalled tried to load with data,... Same problem on android and ios
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Brandon
(@bmtsbrandon) reported
@rachelmichelle @FitbitSupport same! They keep saying looking into it and aware of issue. I send screenshots and all. One challenge I have 0 steps other challenge 4900 steps . One with 0 started earlier. Poor product and support
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claud
(@Cahlaudia) reported
@KayNgwenyama @FitbitSupport Mine is doing the same thing as well as my mom’s and friend’s Versa Lite and Versa 2 and Fitbit won’t address the issue and continue to tell me that I’m not under warranty anymore so they won’t replace it…this can’t be a coincidence
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william benstock
(@will6310) reported
@FitbitSupport Hi there I had a notification to update the software on my versa 2 it failed now the software update notification as disappeared for over a week and has not come back please help
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The MaineDeLorean
(@the_lorean) reported
Hey @fitbit and @FitbitSupport is my #Fitbit versa 2 supposed to die after 20 months? is this a terrible product?
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Dr Able Lawrence🦉MD DM
(@abledoc) reported
Have been using @Fitbit since 2016 Time to leave as 1) They can't be repaired 2) Poor durability. Barely lasts an year or two 3) You buy their shirt lived hardware and they expect you to pay an expensive subscription service Thought Google would fix Nope! @FitbitSupport
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Kashif Mirza
(@KashKid_07) reported
@FitbitSupport So worried. Got given a fitbit luxe for my bday, screen not working after charge and bluetooth pairing. So dissatisfied
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Fourgrands
(@forgrands) reported
@FitbitSupport Anyone else having issues getting their Fitbit rebate? I’ve contacted CS and rebate center 10 times and still can’t resolve issue. They want me to RESEND box w/ serial number. It’s been sent! How can I resend?
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mustang sally
(@mustangsallyx) reported
Hi @FitbitSupport tried all ways to contact you , not answering any chats . Help
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Lindsey Moynes
(@CrayCrayLindsey) reported
@fitbit @FitbitUK how does a fully charged versa 3 that ahas been shut down run out of battery? Isn't the point of shutting it down to save the battery life. Almost £300 for this, not happy
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Offended Pangolin
(@OffndedPangolin) reported
@FitbitSupport Thank you. Because it appears that another user with lots of community credibility misread the original poster's suggestion you linked to (just as you did mine) and largely shut it down, I've posted a more carefully worded suggestion on the forum.
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Brandon
(@bmtsbrandon) reported
@FitbitSupport @ldmias You have a syncing issue you told me. Why you telling others it’s something else. Do you have a higher up area that listens and really looks into issues?
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brightsmilz
(@brightsmilz86) reported
@FitbitSupport Versa 2 stuck at logo screen. Tried resetting multiple times. Trying to understand problem as I read may were having the same problem. It's costly to just receive a discount to purchase another. Are you sure the problem won't happen again after purchase of new one
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Sarah-Jayne
(@karmacomesback) reported
@FitbitSupport my versa has just died with no warning. Been in touch with support and nobody has got back to me can you help please? Thank you. Have done all the troubleshooting 😞
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Emily x
(@EmilyOHanlon9) reported
@FitbitSupport Hi, I have took my charge 4 off charge and it won’t stop vibrating, it’s not responding to taps and there is nothing on screen. I’ve tried to restart can you help?