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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (25%)
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Online Features (23%)
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App Crashing (23%)
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Website Down (14%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Melvo
(@hossydossy) reported
@FitbitSupport Aaaand... here we go. Usual response. Not our fault/not our problem. disgusting service from @FitbitSupport
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Melvo
(@hossydossy) reported
Worst customer service available. I'll be dumping my Fitbit in a drawer somewhere and get myself a fitness tracker that actually works. Avoid @fitbit @FitbitSupport if you can!
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Ms. Chrzanowski
(@mschrzanowski) reported
@kjbmeetsworld @fitbit After multiple broken fitbits, the best thing I ever did was switch to an Apple Watch 🙌🏻
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🖤🎄steffy claus🎄🖤
(@stephanieohdee) reported
@fitbit never got a receipt emailed to me and your online support options are glitching big time. help!
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jordan {KJB Meets World}
(@kjbmeetsworld) reported
Soooooo my @fitbit is still very broken and my dms are dry
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nooj years eve
(@bikevnooj) reported
@crsofr @fitbit is it pinging an aws server that's down, not getting a response, and auto-requesting until it does maybe?
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport It still needs to be resolved. I think I have stumped them, as the issue keeps getting bumped to different people. To answer definitively, Yes I have read the support pages. Yes I have been wearing the device for 4+ nights continuously.
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NoNwo
(@xxxfionaxxxjane) reported
@FitbitSupport can you please tell me what is happening with the return of my watch? It is one u sent me to replace my broken one. Fiona Lyon
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Helen Brady Keenan
(@hbkeenan) reported
@FitbitSupport @cdubgma Think he was being sarcastic. The point is your products are not lasting. Poor quality for the outlay.
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Reality Chick
(@RealityChicks) reported
@FitbitSupport i have a versa 3 . my text stop working. when will it be fix...
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Pinkal Raval
(@pinkalraval) reported
@FitbitSupport @FitbitIN my charge 2 is not syncing with the app since long and i've tried all the steps shown on website for resolving the issue but still the problem persists.
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kathleen
(@wrika) reported
@FitbitSupport Versa 2 screen died & support has been terrible. A tiny discount code that I can't use is useless. Please escalate! I'd like a reply that hasn't been copy/pasted. A $300 device should last longer than 2 years, specially when I can't add extended warranty in Canada?
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Mark O'Donnell
(@markod0101) reported
@FitbitSupport hi there is there an issue with Fitbit and MyFitnessPal? Mine has disconnected and won’t allow me to reconnect either through the apps or on desktop. I go through the process and click connect, but it doesn’t actually work
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Bill Stewart
(@BillStewart415) reported
@FitbitSupport Yes. The Charge 3 had an altimeter built in. The Charge 5 doesn't, and says it doesn't, and the app doesn't show stairs results, so it's working as designed. (Too bad you can't use GPS to help.)
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CHARMAINE Bostrom
(@CHARMAINEBostr1) reported
@FitbitSupport what are your timescales to responding to a complaint?? I logged a complaint last Wednesday 8 December and I am yet to receive a response?? This issue has now been ongoing since 22 November and I feel no closer to closing this down?
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chezzasworld
(@cherylscally) reported
@hossydossy @fitbit Similar experience for me with an inspire. Doesn't charge properly and very poor sync. They weren't interested. Dad's was the exact same and forums say it's a common fault.
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ElTony32
(@PapaPca32) reported
@FitbitSupport My Fitbit Sense says I climb the empire state building everyday when all I really do is climb some stairs in my home. Fix this bug, it's annoying.
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Rahul A
(@asrani_rahul) reported
@FitbitSupport bought two months back and it’s Totally stoped working. No charging n Screen not working....
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StayKinky🔞
(@tgirlsadie) reported
@Hanah_North @FitbitSupport Yeah but you have to login once you click that link, decent companies will automatically take you off the list
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Craig Snowball 🇬🇧
(@CSnowballCrypto) reported
@FitbitUK @FitbitSupport Is it normal to have a very painful sensation in my wrist from the Versa 2? Going into my hand and has been several days. Can barely use my left hand to do anything. The strap is not a problem and no skin irritation. What would cause this?!
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Liam O'Flaherty🌊🇪🇺🇺🇸🎼🇮🇪🇨🇦🏴
(@fahey_tom) reported
@fitbit @FitbitSupport Just retired my 1 year old €330 Fitbit . Worst and most expensive piece of crap I bought in 50 years Be warned!
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Chance™
(@mrplayboytn) reported
@MyFitnessPal Hello, is there a sync issue currently with @fitbit ? Nothing seems to sync between the two apps correctly.
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BaldHeadedKillerBear
(@rittenhouse09) reported
@nowthisnews @fitbit Suddenly segregation ain’t so bad 🙉🙈🙊 and who exactly is “of color”?!
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Rowanlousie
(@rowbowlou) reported
Totally fobbed off. Charge3 less than 12 months old. Screen not working and told will not replace. No good reason!!!! Extremely poor service!@fitbit @FitbitSupport @FitbitUK
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Shanonymousti🌈
(@ShantiPixie) reported
@FitbitSupport Actually. I've logged stuff in Myfitnesspal today and it is not showing up still. I have already unlinked the accounts, logged out, uninstalled both apps and started again from fresh. What is the issue now?
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Helen Brady Keenan
(@hbkeenan) reported
@FitbitSupport really unhappy about the poor longevity with your charge series. Another one has bitten the dust and barely 2 years old. Reviews of the charge 5 not wowing me. Anyone recommend a watch similar that lasts longer and doesn’t look like a huge diving watch or is Apple?
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vandana chopra dewan
(@vandanacd) reported
@FitbitSupport But how can you say that with such ease? such a poor policy and you have done nothing on it so far? how many customers like me must be sitting around with damaged pieces. You are encouraging the unauthorized black marketeers. Have you no social responsibility?
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Melvo
(@hossydossy) reported
Contacted @fitbit to tell them my Ionic isn't working properly. This has become a recurring theme - I've had 3 different models in the past 5 years - they all inevitably do this after a few years. Customer service has been terrible - won't even discuss it. Time to change brands.
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J K
(@Fazedx90) reported
@FitbitSupport Yeah I’ve tried that and reinstalled both apps, the issue is I think it’s mfp keeps removing Fitbit from connected devices
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Midterms 2022 - Stop Voter Supression Laws! 🌊🌊🌊
(@JoIn5D) reported
I was told there would be a return label to return this broken thing, but all that was in the box was the @FitBit and a wristband. I have no idea where the broken one is supposed to be returned to. Is there a return label hiding somewhere for me to print out? SMH. 2/2