Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (41%)
-
Online Features (19%)
-
Errors (18%)
-
Website Down (10%)
-
Device Failure (8%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Foix |
Device Failure | |
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Phil Landsberg 🇺🇦 ✡️🗽
(@PhilTakeV) reported
@Dibber_Roy @AmazonHelp I have the same issue. @Fitbit setup actually claims it is a known issue and that once Amazon updates their shopping app it should resolve itself. Interestingly, every time I get this error in Fitbit, the Amazon app requires me to confirm which Amazon account I was using
-
Timothy Rogers
(@Timothy35802106) reported
@FitbitSupport Guys, my replacement fitbit broke again. Same issue. Love your products but this one has been a headache. :(
-
ankit vaidya
(@ankitvdy) reported
@FitbitSupport @FitbitSupport @fitbit what should i do if contacting them twice in past two months doesn't help??? I have already escalated twice but no help. Can you please do something about it?
-
Julie
(@upsidedownharry) reported
@fitbit excellent customer service! Fitbit stopped working, sent back and replaced with no issue 👌
-
Elliott Sprehn
(@ElliottZ) reported
Sigh, got my elderly Dad a @fitbit Versa 3 to have alarms to remind him to take his meds. Despite having a speaker the alarm feature is silent only... And in true Google style there's a forum post with 8 pages of people complaining for years. What garbage. :(
-
karldeeter
(@karldeeter) reported
I'm so used to expecting disappointment when dealing with large companies customer service that the folks at @fitbit and @FitbitSupport really blew me away. Quick help, focused and resolved within a few minutes. Kudos to them.
-
TheSingingEngineer (Sir)
(@atreoborfirst) reported
@Carol_A_Tennant @FitbitSupport Approached by Fitbit support via DM who then utterly failed to solve the problem. But they did demonstrate technical illiteracy combined with gaslighting: trying to blame the customer their poor software app. I'll never buy another Fitbit
-
çınar
(@cim_bom__bom) reported
@fitbit @FitbitSupport @FitbitUK I trusted the fitbit brand and bought it, but now I regret it. It broke down as soon as 2 years and I couldn't get my money's worth.branding does not make the customer suffer.I regret not buying an apple watch. I do not recommend the fitbit brand.
-
Mama Doubleyoo🇨🇦❤️🤍🌻💙💛🇺🇦
(@MaryJCannabian) reported
My @fitbit Charge4, a gift for Mother’s Day ‘21 & barely a yr old, wristband connector broke. Googling the problem I found multiple pages of others complaining of the SAME defect. Seems you ditched the formerly metal clasp for plastic.😑 Now I’m not wearing my Fitbit at all.😞
-
Manuel
(@ManuelM60709486) reported
@lotsford @fitbit Nope, I’m pretty sure it’s a scam. If you call the refund line after failed refund they escalate it but can’t track it down. I have filed a complaint with the Better Business Bureau. Refund customer service is garbage @fitbit
-
Hannah Wehr
(@hhwehr119) reported
I was very annoyed that my @fitbit was suddenly having issues and not tracking my heart rate, but A+ to their live chat support for responding quickly to help me fix it. @FitbitSupport
-
Rachel Luchmun
(@RLuchmun) reported
Quick shoutout to @FitbitSupport who made the entire process so painless - problem solved and replacement shipped in a few hours.
-
Paulo Jabali
(@JabaliPaulo) reported
@fitbit But if it burns your wrist, you can only throw it away and buy an Apple Watch. My Ionic went broke and I’m waiting for a refund for more than a month. Terrible service, worst smartwatch. #FitbitIonicRefundPending
-
Khalid Raza
(@khalidraza9) reported
@FitbitSupport I need help. Online claim form doesn't show India as a country. What do I do? @FitbitIN
-
Shantanu Panwar
(@ShantanuPanwar7) reported
@FitbitSupport Are you understanding the problem here? Your network is choked all the time. Can you please reach out to me for resolution?
-
B.A.
(@TheMindOfBA) reported
@FitbitSupport This Fitbit is less than a year old, I shouldn’t be needing “tips for battery life”. If your product is going from 64% charged to 4% charged in less than 5 seconds it’s BROKEN. That’s on YOU, not me.
-
TheSingingEngineer (Sir)
(@atreoborfirst) reported
@Carol_A_Tennant @FitbitSupport Approached by Fitbit support via DM wo then . utterly failed to solve the problem. But they did demonstrate their technical illiteracy combined with a gaslighting: trying to blame the customer their poor software app. I'll never buy another Fitbit
-
çınar
(@cim_bom__bom) reported
@FitbitSupport My fitbit versa lite model watch is neither charging nor the green light on the back is suddenly gone I don't understand why I bought the watch from the usa but I live in turkey I need help from fitbitsupport
-
Mike Prentiss
(@mwprentiss) reported
@FitbitSupport Are you going to update your app so it works with iOS 15.5? It crashes every time I try to open it. Have uninstalled/reinstalled, rebooted my phone, don’t everything your message boards say to try. Still broken. Please. Fix. Your. App.
-
Annette Duff
(@annette_duff) reported
@FitbitSupport Just bought a Charge 5 Fitbit to replace my old one. We’re supposed to get six months free Premium but can’t activate - can you help. Thanks
-
Cllr Nicole van Dyk
(@MyLeaderNicole) reported
And still no assistance from @fitbit All I wanted was fitbit. got one from my entire family (as that what is costs to get one). strap broke after 10 months of (not daily) use. and no help after reaching out for help Bottom line. Don't spend hard earned cash on #fitbit products
-
Bruce Stryd
(@bstryd) reported
@fitbit My Fitbit Inspire display flickers and drastically drains the battery. I noticed a long threat on the web other this - but no solution was every posted (No, restarting does not fix it). So any solution out there? #fitbit #inspire #NeedAFix
-
Katherine
(@RealCornishPubs) reported
@fitbit @FitbitSupport so all Charge 5's in the world are currently not holding their charge (ironically), with no date for a fix? Seriously? #charge5
-
Heather B.
(@HBrownie22) reported
Hi @FitbitSupport @fitbit please help. My beloved #FitBit Versa died. 😭😭 AFTER wearing it to track laps in the swimming pool for the first time…which it’s supposed to be able to do. 😤😠 “Versa is water resistant to 50 meters” 2 hrs after my pool workout it stopped working
-
ankit vaidya
(@ankitvdy) reported
@FitbitSupport @fitbit , that still doesn't resolve the problem. Any update or ETA?
-
singswell
(@singswell) reported
@FitbitSupport Hey I haven’t received a weekly update email since May 30th. I liked seeing these as they helped me to know if I need to make improvements. Did yall stop doing it or is this a glitch?
-
Busy Whizzy
(@busy_whizzy) reported
@FitbitSupport I’ve already filled in the claim form and am waiting for it to be processed, perhaps you could help get it sorted? As I’ve only had it for 9 months I would expect it to be replaced under warranty. I’ve had a look at the store and the replacements are ridiculously expensive.
-
David H.
(@DaveSpurs99) reported
@FitbitSupport what's wrong with your UK support? I can't get direct messages or live chat to work. I've got a case number now and was asked for a hand written note photographed with the broken fitbit but can't send it
-
B.A.
(@TheMindOfBA) reported
Hey @FitbitSupport, would love to know why my tracker went from 64% charge to 4% charge in the time it took to put it on the charger? No notifications all week. Nothing but trouble from the #charge5 this WHOLE TIME. 🙄 Should have taken the refund when the first one broke!
-
Shanelle
(@ShanelleHammond) reported
@fitbit straps are such poor quality, second one that’s snapped!! Shouldn’t have to keep renewing these 🤬