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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Martinson
(@DmartinsonJ) reported
@FitbitSupport so the app gets a update and now my fit bit won't sync. I have read others have same problem. Suggestions uninstall and re install. Why should we have to do that with a problem you created. How do you fix a versa 2 to sync.
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Katie Blaha
(@Katie_Blaha) reported
from
Queenstown, Maryland
Hey @fitbit and @onepeloton any time frame when the connecting glitch will be fixed? I miss my workouts being auto linked!
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Paul *******
(@j9paul31) reported
@FitbitSupport Just to finish up my thoughts On this, I also do remember the last time you guys wanted me to update the firmware this happened as well the glitch between Wi-Fi or Bluetooth and that was like a year or so ago or less
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.K.a.r.l.🌈
(@Yorkkdheb) reported
So #fitbit did an update. Now thousands of users can't use their #fitbit. No apologises or yes we are sorting it with another update. Just buy another fitbit. So poor @fitbit
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Sophie Evans
(@SophieeEvanss) reported
@FitbitSupport my Fitbit sense is around a month old and it already can’t hold it’s charge past two days when it’s meant to last six days.. can I have some help to sort this @fitbit @FitbitUK
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Rahul Saldi
(@rsaldi) reported
@FitbitSupport My Fit bit Blaze has suddenly stopped recording heart rate in past 3 days. Any clues on what I could do to fix it?
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Gemma Betts
(@gemmabettsphoto) reported
@FitbitSupport can I get some help re connecting my Fitbit With MyFitnessPal
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@Jillian05941957 @fitbit I never even got a sorry from them. It's really poor to update something and make thousands of users unable to use it. And not say sorry for promise to fix it.
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Christen Bennett
(@Chris10b2) reported
Hey @FitbitSupport and @fitbit . Any plans to fix the lousy app. I've only had my Fitbit Versa 2 since Christmas, and now since the latest update, it wont sync. You've got a lot of upset people in the Google Play app reviews who you're not even acknowledging. What's going on?
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@Jillian05941957 @fitbit That's bad. Thousands of people having the same issue. U should check out the reviews on Google play. They r down to 3.7 from 4.1 in 2 days. It's really bad. I just don't get why they can't just apologise and sort it. I've spent a whole day off trying to fix their mistake
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@bulbenik53 @fitbit @FitbitSupport Yeah just been giving a load of fixes that don't work. And been told to follow broken links trying to fix it. No apology and no promise of an update to fixed the ***** up with last update. All very poor
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Clare Fallows
(@fallows_clare) reported
@fitbit help! Just bought Charge 4 but simply cannot get it to pair with my phone. What can I do?
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Carl Lucas
(@CarlLuc30359229) reported
@FitbitSupport I have not gotten my year in review report and lately have not gotten my weekly report. Is there an issue with my account.
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Marie Damman
(@mcdamman) reported
@FitbitSupport lately my Fitbit doesn't synchronize alright. I did text you couple times about it and each time following your troubles shooting page. The issue is recurrent though...
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Cyrus deSouza
(@Cyrus4India) reported
@FitbitSupport my Fitbit Alta battery is bad. Can the battery be replaced? It is out of warranty.
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Cole
(@AkumaTheGoodOni) reported
@FitbitSupport It's not a syncing problem. I can not use Bluetooth to connect my Versa Lite to the app on my phone.
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Taspi
(@Taspi) reported
@FitbitSupport Hi, I'm having issues with vertical white lines appearing on the face of my charge 3. Please help!
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Dani Mallorca
(@daniburley) reported
Dear @FitbitSupport I am having trouble connecting my Versa to my Android 'phone since yesterday. It will not connect. I have already turned bluetooth on/off, restarted both Versa & 'phone, unistalled & reinstalled Fitbit app, none of your Faq's are working. Android 7.0 and
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216UnaBomber
(@216Unabomber) reported
@FitbitSupport im looking for help and advise. so this morning after an update through my Android app I was told I needed to update my tracker through my app I've been trying to do this all day do Wi-Fi through Bluetooth sensor update my Fitbit Versa has unpaired and not updated.
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Sandie Harper
(@SandieHarper14) reported
@FitbitSupport Hello my fitbit has stopped syncing with my mobile I tried everything suggested on the website. I also uninstalled everything and reinstalled now I get an error message saying I cant set up the charge 4. It was working perfectly fine until around 10pm last night
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Christen Bennett
(@Chris10b2) reported
@FitbitSupport @fitbit Hey Fitbit. Any plans to fix the lousy app. I've only had my Fitbit Versa 2 since Christmas, and now since the latest update, it wont sync. You've got a lot of upset people in the Google Play app reviews who you're not even acknowledging. What's going on?
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@FitbitSupport I've done all of your suggestions nothing works. I really need your team to update with a fix asap and offer your customers an apology. That's kinda the basic thing to do. Unlikely but there always hope
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Christen Bennett
(@Chris10b2) reported
@FitbitSupport @fitbit Hey Fitbit. Any plans to fix the lousy app. I've only had my Fitbit Versa 2 since Christmas, and now since the latest update, it wont sync. You've got a lot of upset people in the Google Play app reviews who you're not even acknowledging. What's going on?
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Whatsupdoc
(@Whatsup70924020) reported
@FitbitSupport Hi. No error message is appearing but when I click 'Proceed to Shipping Method' a blue circle appears momentarily and then I am returned to Shipping Address screen. Originally(yesterday) when I went on the site a banner saying site offline you are viewing a cloud version appeared
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𝕃𝕖𝕤𝕝𝕚𝕖 𝕁𝕖𝕟𝕜𝕚𝕟𝕤 (she/her)
(@WhoisLeslieJ) reported
@FitbitSupport I have the Bitmoji watch face on my Sense and I changed my Bitmoji and the watchface won't update. How do I fix this?
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Niki #Naxie #PaeveyPack
(@ItsADarcyThing) reported
So I think this last update from @fitbit is the problem and I refuse to do a factory reset on my phone/watch because of it. If multiple people are failing to sync/pair their devices, it is not our fault.
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Wendy Campbell
(@campbedream) reported
@FitbitSupport My versa has stopped syncing since I did the last update!! please fix the issues.
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JillianB
(@Jillian05941957) reported
@Yorkkdheb @fitbit They won't even admit they have a problem! 😤They better fix it and fix it fast! I paid enough for my damn fitbit!
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Paul *******
(@j9paul31) reported
@FitbitSupport I was finally able to update, I tried to update the normal way by trying to sync up and this time it gave me an option of going to Bluetooth or Wi-Fi so I chose Bluetooth and I was able to update. The glitch seems to be that it doesn’t offer Bluetooth /1
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Jesska Hyde
(@Jesskahyde) reported
@FitbitSupport my charge 3 has stopped reading my heart rate and the screen keeps freezing. Can you help?