Is Fitbit down?
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (22%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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liberal from FL (she/her)
(@saltylib) reported
@FitbitSupport seems nobody answers the customer support line and your livechat isn’t working. How can I get help for my flex 2 that won’t sync? I’ve tried everything. Repaired it. Turned Bluetooth on and off. Restarted my phone. HELP.
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Amirale Cufckie
(@Cufkie) reported
@tidaljunk @fitbit @FitbitUK Same issue here, the servers are down.
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Lorraine Ripley
(@Lorryolly) reported
from
Darlington, England
@FitbitSupport I have just updated the app and I can no longer sync. I uninstalled the app the re installed now I can no longer log in 😢 send help!
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John
(@johnb76johnb) reported
@FitbitSupport Uninstalled and reinstalled app, says no internet connection. Tried WiFi and using my data now it says cannot reach server. Go to the website to log in and it says server error.
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Karl Adams
(@monkeyboyadams) reported
@gurmukhpanesar @FitbitSupport @LilOldMee Finally back in to the app but there’s very little of my data there. It appears to have wiped all records of steps and calorie burn and the oxygen variation section has now disappeared. Health Metrics also not working!
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Amirale Cufckie
(@Cufkie) reported
@Be4rdedBrother @fitbit The servers are down, worldwide.
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Jade Stephanie
(@jadestephanie12) reported
@FitbitSupport Has fitbit crashed??? I need help! Its all gone wrong and i cant get anywhere!!!
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Leah
(@leahchapman5) reported
The @fitbit app update has made my app unusable 👎🏻 won’t log my calories or water intake, and won’t sync to my watch so please @FitbitSupport fix it
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David B Hendo
(@hendo7d) reported
@FitbitSupport What’s the problem with Fitbit now!? I can’t log into my account!
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Carrie Jackson
(@Carrie_jackson1) reported
@reconnreport @FitbitSupport Same here. Think fitbit is down
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TP
(@thepublocal) reported
Is @fitbit down? #Fitbit
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amar.hz
(@maros177) reported
@FitbitSupport hi..i want to know why i can't pairing and log in to my fitbit account today..it shows server error?
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Sand Paul
(@SandyPa60500762) reported
@FitbitSupport New charge4 device arrived today, trying to do initial setup - ‘oops server error’! Great start @FitbitSupport @FitbitUK !!!😡😡😡
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Be@®Ded Brother 🇬🇧🇵🇸
(@Be4rdedBrother) reported
@fitbit is your website/app down won't sync, won't login!!!
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Jason Matson
(@JJMatson77) reported
@FitbitSupport Well, that’s just great. 1st my Versa 2 won’t work, not server issues. Really starting to regret leaving Garmin. Watch keeps freezing, won’t switch between screens, time lags, shows heartbeat when not wearing. Keep resetting, syncing, nothing fixes it.
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Josh Morris
(@Acrylic_J) reported
@FitbitSupport Fitbit & coach apps seems to be down. Just did my first 2 workouts on Fitbit Coach after paying for it... really hope this will sync to the app once its back online... Charge 4 wont sync either
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Gurmukh Panesar
(@gurmukhpanesar) reported
@FitbitSupport @Cufkie This isn't the best advice. Fitbit is down, nothing wrong with your setup Amirale
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LilyMarie
(@LilyMarie84) reported
@tweeva70 @FitbitSupport Same here!! Nearly every time I update the app I have some sort of trouble with it.
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Cooking Quidnunc
(@CookingQuidnunc) reported
@FitbitSupport — your app is broken after the update!! Can’t log in.
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René Power
(@renepower) reported
Is @fitbit app down? @FitbitSupport UK iphone not updating on 4G or Wifi
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Aurore
(@AurorAnneL) reported
@FitbitSupport @Be4rdedBrother Oh, cool...I thought it was coming from my phone. Last synched at 9 this morning (French time), and every time I want to pair, the app shuts down :( Guess I'll just have to wait of it's from your side !
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Sam Waldo
(@sam_waldo) reported
@FitbitSupport Just got two fitbits in the mail, but impossible to create accounts or do anything at all! Should I just return them or is this issue going to be fixed?
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alan bennett
(@meashamfox) reported
@FitbitSupport can't log onto fitbit is there a problem
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Rockets Sean
(@rockets9394) reported
@FitbitSupport @CycleKam I'm having the same issue now. I'll try back later.
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Amirale Cufckie
(@Cufkie) reported
@gurmukhpanesar @FitbitSupport Thankz Gurmukh! Indeed, as I have already told them I tried everything they described. Their automatic message won't solve the problem.
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Ben Crabtree
(@ibenunot) reported
@FitbitSupport @coffeeandcats89 So, with your servers down...sync between the phone and device doesn't work? Sounds like a design flaw. Versa 3
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Kylene Planer
(@kplaner26) reported
@FitbitSupport absolutely nothing about my app is working right now. I’ve tried everything, redownloading, signing out and back in, and I get error after error that something went wrong every step of the way. What is happening
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🎀Tasia™ (tAW-shUH) 🎀
(@tasiaevermore) reported
@Hannahjade01 @FitbitSupport @LilOldMee I'm having the exact same issue:(
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LilyMarie
(@LilyMarie84) reported
@FitbitSupport I had no trouble yesterday, but today I cannot sync my charge 4, nor can I get on the website to do live chat.
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OD
(@Olivia121994_) reported
from
Harrow Weald, England
@FitbitSupport can you advise on eta on a fix for your servers? Trying to pair a new device