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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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bremer28
(@bremer281) reported
@FitbitSupport Restarting my Charge 4 seems to have resolved the issue. The sleep time is now correct. Thanks for the help!
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planning meme queen
(@lilpastagoblin) reported
@FitbitSupport the chat function is getting me nowhere so this is my next attempt. I’ve tried a variety of troubleshooting methods to fix my Fitbit luxe, and haven’t had any success. It’s still under warranty- how do I go about getting it fixed/replaced?
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wwyd4aklondikebar
(@wwyd4aklondikbr) reported
@FitbitSupport I’m extremely disappointed in your sense watch. It is a huge step down from my 4 year old verse. Why does it constantly disconnect from Bluetooth and why is your response to continually recommend an unsustainable solution?
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John Rees
(@johnleerees) reported
@FitbitSupport My Son’s Fitbit Ace3 strap has broken again (2nd time). spoke with customer support and got a case number then I sent the pictures through within a few minutes and got an auto response that the case had been closed. Haven’t heard anything since. How to proceed?
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Raquel Almeida (She/Her)
(@RaquelA49027916) reported
@FitbitSupport I just bought a Versa3 for $250 a mere 12 days ago, accidentally hit my arm yesterday & now no options to fix my screen. @fitbit @FitbitSupport SHAME on YOU for selling expensive product only to then ask customers to buy a new one at a discounted rate vs helping w options.
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Teruppi
(@nottmycupoftea) reported
@fitbit I still can’t communicate with you and I’ve already done everything you have instructed me. Please provide another method to resolve this issue. #fitbit #fitbitburnedmyskin #fitibitinjury
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Bluestreak
(@BluestreakBTHR) reported
@fitbit WTF. It’s been suggested and voted on since 2015!! Just do it already.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@Tombeau1972 @fitbit As this is sold as a health monitor, I wonder how many lives are at risk. I hope the Fitbit support team, who do noting to help us, know their pay check comes from the money stolen from us!
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Marlene Stalter
(@yborgirl50) reported
@FitbitSupport Am getting a "Nothing new here"message on my Fitbit Inspire. Nothing else shows on the screen How do I fix it?
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nitin sharma
(@nitinsbs) reported
@FitbitSupport @fitbit @FitbitSupport what made you think i dint reach to your refund center. They only one answer “sorry but we cant help you” i mean what do you expect me to do now ??
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@MsLaydeeLala @fitbit When they reply they will just apologize and say they can’t help you, then suggest you call the recall center again. That what they have been doing to 1000s of us for months. I am soon to enter my 6th month of waiting.
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(((dontmesswithKarineJean-Pierre)))
(@CrossfitPurple) reported
Hey @FitbitSupport Ive had an open issue with you for a month... was supposed to get a call from someone yesterday... your support is a little weak and has not answered my questions
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Dr A'shek
(@abhshk2809) reported
Hello @FitbitSupport I hv a screen issue with fitbit versa 2. It's not working. Is it repairable or not..?? And if yes then where should I contact..?? Thanks...
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Mihai Maruseac
(@mihaimaruseac) reported
Two things to say to @fitbit @FitbitSupport @FitbitDev 1. Stop asking to login again each time I open the web UI on the same computer. 2. Please, SMS 2FA is bad. Only gives the illusion of security, but it is not. Either do TOTP one or none at all.
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OpinionatedTaterTot
(@TaterTots4Me) reported
@fitbit I'm sure it doesn't since it was a hand-me-down from someone who upgraded theirs. But even then two failures within the same 3 weeks is a bit much. And I cannot get this one to give me text/phone notifications either.
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Mo Hallaba - Datawisp.io
(@ElectronicMo) reported
Not my @fitbit Sense telling me to get up and walk around like I don't have **** to do.
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Ashgogate
(@Ashgogate) reported
@MUO_official @fitbit smart watches seemingly have a connectivity issue with certain brands of phones. My friend's watch is pairing sporadically with his Redmi and mine did the same with OnePlus. I gave away my fitbit. I did try online forums to solve it. No solution. @FitbitSupport
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🌻Dr. Angela🌻
(@prism68) reported
@fitbit I already went down this rabbit hole on Facebook with you. I was told to deal with it, basically. So, I just want to make sure everybody else is aware of what kind of company you are.
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Anna Shergold
(@annashergold) reported
@FitbitSupport yes, swipes on the screen (and i did try the change the clock too, as had seen that might help). Will dm my account.
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Karen Bavister
(@MrsBav77) reported
@FitbitSupport A week since I first contacted Fitbit with my issue still no resolution to my issue despite numerous attempts with direct messages. Promise I would get an email but nothing!! Disgusting customer service!
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ashley hickman
(@ashley01uk) reported
@FitbitSupport Any chance of my fitbit ionic recall refund? Its been over 3 months and nothing. Poor customer service.
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Karen Daugherty
(@karen78759) reported
@FitbitSupport Now they are saying that they have had a problem releasing PayPal payments for several weeks and have no ETA on when that will be resolved.
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samuel
(@samuelesque) reported
Brand new @fitbit (3 days old) had a defect. Important little bit of plastic snapped off. ~90 seconds in a live chat + a photo with the broken bit, and they had a replacement ready for me. Huge props to @FitbitSupport for their excellent headache-free service.
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Theamiadventures
(@amibeeton) reported
@FitbitSupport I tweeted the other day about my experience with the ionic recall and got a different response to the ones I’ve seen today. I’ve been waiting 10 weeks and have rung numerous times. Please help
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Abhi
(@i_ankittt) reported
@FitbitSupport Hi guys, I have received a replacement band from Fitbit couple of months ago and for the second time it was broken without even heavy usage.. it is out of warranty currently but I wonder if you can help me in any ways.
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Dr. D
(@thinkingshop) reported
@FitbitSupport worst customer service ever on the Sense defective Smartwatch. No one should buy this device as the screen dies/stops responding #fitbit #productfail #smartwatch
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Fiona Smith
(@Fionamarie22) reported
My less than a year old versa 2 was at 100% this morning after a charge, it’s now down to 50….somethings not right 🤔 @FitbitSupport
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ashley hickman
(@ashley01uk) reported
@FitbitSupport I called them today and still the same as a month ago and no one knows what is going on the team there are terrible @fitbit letting your brand down:(
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ashley hickman
(@ashley01uk) reported
@FitbitSupport @Bex07719 No one is getting there refund. @FitbitSupport 3 months and nothing worst customer service ever.
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Gabrielle Nemes
(@GabrielleNemes) reported
@FitbitSupport Hoping someone can help with this. Having trouble getting sleep data on either a 1-yr old Charge 5 or a brand new Versa 3. Because this happens on both devices, I'm wondering if this is an app/software issue???