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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Byrne
(@_Emma_Byrne) reported
@FitbitSupport The problem is the app will not update.
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Debby Mac
(@DebbyMac123) reported
@FitbitSupport Why is it still not working?
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EnigmaticMyth
(@EnigmaticMyth) reported
how many of you that have a @fitbit are having sync issues? @FitbitSupport your troubleshooting suggestions arent working and honestly if you put out something as stupid as getting the latest watch will fix this issue im going to be done with this!
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Anindita Mohapatra
(@AndyHowls007) reported
@FitbitSupport This is not what I expect when I am not at fault.I had provided the correct address. One simple mistake by your team has resulted in a nightmare. Now the courier team is reaching out to me to reach out to you for custom clearance approval for return of the shipment to you.
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James Coulter
(@JamesCoulter9) reported
@RenphoGroup since 3rd January the Renpho app seems to have stopped syncing my weight measurements to my @Fitbit account. Is this a Renpho problem, or a Fitbit problem? I have latest versions of both apps & have checked that the 3rd party access permission is still active.
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M. Bernard Bloom
(@TheMoneyMensch) reported
@FitbitSupport Mine's been down 2 days - you folks sure send many messages to buy stuff, update software etc. but I never got a message about probs. (Selling to Google-related?) My device has been my favorite thing for the past 2 mos, but if not fixed soon, it will be history.
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John Whittle🕷🇪🇺 #CampaignToRejoin
(@whij) reported
.@FitbitSupport After multiple attempts to sync my Versa 2, I connected it via my Android phone once, but this morning it’s unable to sync again. Last night your help page said the problem was with you; that message has gone. The problem remains. Are you fixing it properly? /1
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Debby Mac
(@DebbyMac123) reported
@FitbitSupport Hi My fitbit wont sync it keeps saying on my bluetooth that I need the app which I have.I have uninstalled and replaced but still not working.bluetooth will not connect.Thanks
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Elly
(@ellybelle) reported
@FitbitSupport Please just fix the issue with your app! Loads of users with this problem
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Israel D. Leas
(@idleas) reported
@FitbitSupport Hi, my Fitbit stopped syncing. Then I unpaired it from my Android phone (I know that was probably not a good idea now). Now I cannot pair it with my phone. I have tried all the troubleshooting techniques and now I am at a loss as to what to do. Can you help?
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Alan Baldock
(@alannbaldock) reported
@FitbitSupport Tried everything in the help, can't sync/connect or pair since Tuesday. Any ideas?
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EnigmaticMyth
(@EnigmaticMyth) reported
@FitbitSupport what seems to be the problem with syncing to the phone? i have been having issues for days already. cant do anything with this watch at this point.
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Stephen
(@thesnagel) reported
Leaving the @fitbit ecosystem because **** them and their shitty customer service. Any suggestions on a good fitness tracker?
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Mike Wetton
(@mikewetton) reported
@FitbitSupport following my chat with Sandy 39472753, I see that my sync problem occurred immediately after an App update on my Moto G5 and that this is a known issue that is being addressed.
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Livndeadgirlxx
(@livndeadgirlxx) reported
@FitbitSupport I have tried so many times pair it. Sense the update it won't pair up or won't even keep up with correct time. I have followed every step a million times. Nothing is working. My watch is not even a year old yet. Help please...
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pedromontalvophoto
(@pedromontalvo6) reported
@FitbitSupport hello, I don't know why from yesterday, I cant log the food with the option of grams. It just give me a fix amount, portions. How can I fix it? Thanks
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Sabina
(@Sabina90307377) reported
@FitbitSupport I am having trouble connecting my Fitbit to the phone app. It was connected before but not wont recognise or pair.
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Emma Jane Henry
(@emma_janehenry) reported
@blackgirlinmain @fitbit This isn't an individual user issue. Your 3.37 update has stopped phones and watches syncing. Go and look on your forums @fitbit there are A LOT of unhappy customers. Stop giving nonsense answers and telling us to follow trouble shooting guides and fix it!
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Charley
(@Charley79495634) reported
@FitbitSupport Is still ongoing? I've had this issue for 2 days now, and have tried every troubleshotting option. 😬
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Heidi Robson
(@heids1407) reported
@FitbitSupport @AngelaLackey19 Mine has also stopped synching since the last update, I've followed all the trouble shooting steps and nothing. 6 month old phone, updated to the latest version, 6 week old fitbit, and paying for fitbit premium while unable to use the app
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Sheilby
(@Sheilby24) reported
@KHappygram @FitbitSupport Mistakes happen, but the fact that they won't take ownership of the issue is what is pissing me off. Blaming the consumer is never a smart move. Roll back the update and figure out the issue before the re-release.
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Liv Knight
(@Liv_KnightDJ) reported
@FitbitSupport my device has decided not to sync anymore and is not working. Tried all your tips . Still not working. Pls can you help
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EnigmaticMyth
(@EnigmaticMyth) reported
@FitbitSupport @BookChick58 how about you fix the issues this thing always has. i have had it for over a year and im always having problems connection to use anything.
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Melody Heck Gatto - Author
(@BookChick58) reported
@FitbitSupport Sounds like this is an ongoing issue with the latest update? (on Jan 20th)
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Ali
(@PinkMagicAli) reported
@FitbitSupport My issues with Fitbit just keep growing. I want to add some food by grams but only have serving size for everything. I have no clue what the serving size is for everything. I used to have grams as an option, is this a glitch or an "update"?
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Tracey J
(@007taff) reported
@FitbitSupport can you help please? My phone messages and calls are no longer coming up on my Fitbit?
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Andy Burns
(@thewellbeing_gy) reported
@FitbitSupport I'm not able to log into my new account after filling in the app details. New Watch New Account. Help need pls. TA
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Sophie Ysenbrandt
(@Sophieke14) reported
@FitbitSupport Stop treating people like they're dumb and have not already tried all those steps over and over again. Just fix your damn app. All the problems started after the last update! Telling me I should buy a new fitbit when everybody is having the same problems is just bad service!
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Jeff Freeman
(@JFree26) reported
@FitbitSupport my new Fitbit inspire 2 seems to stop tracking the hourly 250 steps once I finish step 7 of 9. Not sure what’s going on. It’s happened two days in a row. At the same time in the early evening around 6pm. Please help?
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Nicola Burton
(@nicolab_cov83) reported
@FitbitSupport i have a charge 2. It is only 6 months old. There are 2 lines that are not lighting up on the screen. How can I fix this problem?