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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (21%)
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Errors (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ϟ • danica j • ⚯͛
(@danicaj) reported
@FitbitSupport hiii I tracked a run as Run instead of Treadmill by accident and didn’t realize till after my workout was done, so I only got 2KM instead of 5KM of distance. Any way I can fix that? When I manually add the treadmill activity it still only gives me 2.17KM. 😭
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Terri Haycraft
(@TerriHaycraft) reported
@fitbit been trying to find a device to sync my dad’s Versa 2 to since 12-25. Not everyone has a smartphone. Your support is not supporting. If app is available for Kindle, Fitbit should sync to @AmazonKindle. Long going problem that needs to be fixed.
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Eric Deng
(@ericcdeng) reported
@noahsark769 @fitbit Yeah it’s the worst... @whoop app is pretty great too for analyzing sleep data
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Dave Cooke
(@DaveCoo78902337) reported
@KatieAnn_O @FitbitSupport Thanks for the reply I had the Alta Fitbit before and it was no problem at all only changed to this one cos the battery needed continually charging Good luck
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Al Keller
(@Ultraman1973) reported
@FitbitSupport I'm having issue adding/switching clock faces. It keeps loading the face, and when I guess it tries install or switch to, the ribbon starts over. I've unpaired and re-paired, etc and it still repeats. I have Versa 2 I bought on 1st
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Melissa Halby
(@MissyHalby) reported
@FitbitSupport Fitbit Versa 2 no text messages. Have tried ALL the troubleshooting. Not working
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Dave Cooke
(@DaveCoo78902337) reported
@KatieAnn_O @FitbitSupport Hi there I’ve just bought one and exactly the same problem did you manage to fix it?
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Osmar
(@WildOsmar) reported
@FitbitSupport When will Fitbit correct the software issue with Android 11 and older models of Fitbit such as Alta HR in term of sync issue? It only sync once or twice after reinstall and reset. This is unacceptable.
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Michel Elliott-hatch
(@michehatch) reported
@FitbitSupport I am not getting any of my notifications on my Fitbit versa 2, how do I fix this? No Text/ Calls/ calendar etc.
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Shann
(@shannonhuxley93) reported
@FitbitSupport my versa lite will not update and hasnt worked for months. I have tried everything to fix it, and tried updating it multiple times on different devices and still nothing. Please help. I only managed to get use out of it for a couple of months.
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Gina
(@PinkIsles) reported
@IslesFan_Ben @fitbit My Fitbit screen was unresponsive and it took them over a month to send out a replacement. It was a known issue on their forums and they still didn’t fix them. It was a bad batch
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netengineer68
(@netengineer68) reported
@FitbitSupport I have to say, I just spent 45 minutes with your support and it was a horrible experience. I got nothing done. I'm a premier customer, I purchased 2 year additional support. The Sense is 2 months old and I can't resolve my issue. Think I'll move to another company
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Jemm Kimberley✨
(@w1shingw3ll) reported
my Fitbit screen has gone white😪 @FitbitSupport any ideas on how to fix it? 🤞🏻
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Osmar
(@WildOsmar) reported
@FitbitSupport I troubleshoot for a living. This is a software issue and you have acknowledge it recently from others that complained the same. I need Fitbit to get its developers to provide a fix.
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Patricia
(@PSchell24) reported
@FitbitSupport Reminders not working on Inspire 2. Reminders is turned on
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Cheryl
(@Cheryl23955367) reported
@FitbitSupport None of those help. I rememeber for a week or more my wrist was red and irritated, I should have thought but my LED lights no longer are working. I have this Versa for almost 3 years
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Jen Silva
(@JenSilva1) reported
@FitbitSupport Have the same problem. However, around the entire screen. I’ve reset many times.
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michelle fitzgerald
(@16peewee16) reported
@FitbitSupport Is there a fix for the Aria scale? The fitbit community is disgusted all negative comments. Many issues regarding sensing error. Tried to recalibrate but can'tget past error
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Christine Chappell
(@ChristineChapp1) reported
@FitbitSupport Hi I have checked all my settings but it is still not working can you please advise further
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nadia
(@nadiakilled2020) reported
@rohantillu @FitbitSupport Hi I am also having trouble syncing my Fitbit versa with the app. It just suddenly stopped syncing and never started again. I tried everything. Plz help. Thank you
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ievishh__
(@ievishh1) reported
@FitbitSupport hi. Fitbit doesn’t record my deep/REM/light sleep every night. This morning once again I had basic showing. Is this Fitbit ongoing problem? I read something online from 2019, people been complaining about same thing. Thanks. (I have charge 4)
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Greg Smith
(@gregsmithassoc) reported
@FitbitSupport thanks for resolving my sync issue with Versa3 and Samsung S9+
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Maureen Fisher
(@MoFish417) reported
@FitbitSupport Got a versa lite in April 2020. As of 12/10/20 it is completely dead, won’t charge. Tried all the help articles and advice, nothing works. Is my device defective?
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Vikas Suri 🍿
(@MrMrVikasSuri) reported
from
New Delhi, National Capital Territory of Delhi
@FitbitSupport I read this but was no help. I am trying to sync it with my new iPhone 12 max pro. I am also having issues to connect with it. It’s not connecting with my new device
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Alyssa
(@blys56) reported
@FitbitSupport can you please fix your DND function on the Inspire 2? it should not be popping up every 2mins. there’s clearly a glitch and you still haven’t updated it
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Michelle Mitchell
(@moshie2801) reported
@FitbitSupport Hi the screen on my Charge 3 has suddenly gone grey today with vertical lines down it. I tried the long restart process and rebooting, but the screen is still grey. I have owned it for a year. Please can you help?
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Chris Drascic
(@chrisdrascic) reported
@FitbitSupport I have a charge 4 with the band pulling away from the screen. It leaves a gap. Is this a know issue?
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Emmaberrow
(@EmmaBerrow) reported
@FitbitSupport Why is my Fitbit sense not sinking. It was syncing until yesterday morning. I have done an Apple software update on my phone just in case this is the problem. However it is still not syncing after doing the update. Please help.
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SURESH KUMAR
(@willsuresh) reported
@FitbitSupport I'm not getting msg or call notification. From starting it's not working. Need your help
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Sarah Lea
(@sarahlouiselea1) reported
@FitbitSupport my charge 4, purchased in April 2020, has suddenly developed a problem with the strap. The top clip keeps coming loose and I'm close to it falling off permanently. Can you help?