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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (30%)
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App Crashing (28%)
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Online Features (15%)
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Device Failure (15%)
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Website Down (7%)
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Errors (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
 Parkville |
Sign in | |
| Cochecton |
Device Failure | |
| Lima |
Device Failure | |
| Tracy |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KLmoney
(@KLmoney8) reported
@FitbitSupport I cannot login. Keep getting message that email or password is wrong. Then when I ask for PW to be reset, I get Server Down message.
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OfficalJatman
(@Officaljatman) reported
@Seriously10001 @whomethed @FitbitSupport Since the new OS it's all gone wrong..i know about the duplicate data issue..but the heart rate and time is messed up sometimes. I can't keep resetting and rebooting all the time.
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Nat.
(@Eilatan__) reported
@FitbitSupport I have looked on my tracking for my watch and it says “could not be delivered as further address information is needed” please help!
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Candice Crawford
(@cmc1crawford) reported
@FitbitSupport you are offering a discount on a new verse when my 13 months old one just had the faceplate popped off. An issue that is obviously happens all the time. So what happens if the one that one, no confidence if all I get is a 35% discount off of the original price
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Jon Witkamp
(@jwitkamp) reported
@FitbitSupport Fitbit Sense Premium fell 30cm and the screen completely cracked. Poor quality! no replacements available?
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Dame Ineffable
(@DameIneffable) reported
Hi @FitbitSupport I have a fitbit versa and have started to seriously log water but when I add it through the versa, some crazy numbers sync with the app. I added 600ml and later on 570ml and it logged 17,744.1 ml and 16,856.9 respectively. Is this a known issue?
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🏡 The Baroness Lady K 🏡
(@Kristinnuendo) reported
I broke down and bought a @fitbit Inspire 2, since my Alta HR died in September, and I hate it. It CONSTANTLY vibrates. Anytime the screen lights up, it vibrates, anytime I bend my wrist and the sensors touch my skin, it vibrates. I miss my Alta 😫
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Emily Simpson
(@e_simpson13) reported
@FitbitSupport my Versa 2 hasn't been accurate, so I reset it to factory settings and now I can't get it to repair. I've restarted my phone, turned off Bluetooth, and I can't get anything. It just can't find the versa. Please help =( This device is less than 6 months old.
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Romaine Govender
(@PrincessFaye7) reported
@FitbitSupport received replacement fitbit. Touch screen doesn't work.. Please help!
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Mike
(@Mike34770552) reported
@FitbitSupport my Ionic is not charging and been unusable for a few months - need help please
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RaeofSunshine☀️
(@Rae8465) reported
Hey @FitbitSupport my inspire hr seems to be adding 30 000 steps to my days for the last 4 days. I've done a hard reset. I've disconnected it from all over devices & reconnected it.. I don't know what else to do.... help please... *its not even a year old yet- til May* #Fitbit
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NameLess
(@AuttPett) reported
@fitbit @FitbitSupport @BestBuy what are we going to do about this? It's a huge inconvenience and looks like ****. This device isn't cheap. I'm sick of going back and forth 😡😡😡🤬🤬
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Liane Langlois
(@TrmptRider) reported
@Sonofcorax @fitbit @Garmin Has he ever had issues with notifications not working? Fitbit after 4 years of a couple different watches can’t get their **** together. I’m pretty ready to make the switch.
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Michelle Morgan
(@mocha54) reported
@FitbitSupport my heart rate doesn't register during my meditation sessions anymore. What can I do to fix this?
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Sheena
(@colours_et_al) reported
@FitbitSupport my versa screen is not working since days. Cleaned the charger and the pins and yet. Please help urgently and miss it terribly
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James Freeman
(@JimmyboyFreeman) reported
@FitbitSupport I’ve have the Aria Air Scales and it is not picking up body fat percentage. I’ve tried taking out the batteries for 30 seconds and then standing in it 5 times to reset the scales but it’s still not working. I was bare foot when stood on it. Can you please help.
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Frankie
(@yaahsuure) reported
@FitbitSupport I need your help. My Fitbit is still broken. Please let me know how to proceed.
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seriously !
(@Seriously10001) reported
@WhichUK Please have a look at the thousands of complaints about @FitbitSupport their poor service and not fit for purpose watches
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Penne Smith
(@SmithPenne) reported
@FitbitSupport I tried that too. Jumping all over the place today...goes from 139 to 103 and my wrists aren’t bent or anything. Is there a fix in the works? Otherwise I think I’m giving up on Fitbit...
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Venkatesh Bhandare
(@BhandareVenky) reported
@FitbitSupport Hi team, I am unable to install the Fitbit app from Google playstore. Also this doesn't look like a phone/internet/playstore issue because I am able to install other apps. Please help.
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The Green Meetings Guru
(@GreenMtgsGuru) reported
@fitbit I'm disgusted that you are repeatedly ignoring your customers. You are well aware that the last update is seriously malfunctioning but you have not addressed the issue. At. All. This is not acceptable! #DoSomething #RT #FitBit
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zami31
(@zami31) reported
@FitbitSupport I forced quit the app and I think that worked. Thank for your help.
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🇩🇴 MariaGautier 🇵🇷
(@mamimaria) reported
@FitbitSupport No solutions in regards to this issue. It is an inspirational notification that is repetitive and not something I would want anymore.
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Daniel Cole
(@_DanielJCole) reported
@FitbitSupport hi guys, my Versa 2 (under warranty) is malfunctioning regularly - not counting steps, clock running slow, intermittent HR capture. I have reset on a number of occasions as advised, also checked forums for solution, but issue is persistent. Can you help, please?
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Eims
(@eimsflood) reported
@FitbitSupport Nothing works after full factory reset! Spent hours at this point trying to fix it?
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zain azri
(@zainazri) reported
@FitbitSupport Sent u guys a dm. Please help to resolve my issue.
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alexis belon
(@alexisbelon) reported
If my @fitbit isn’t going to tell me how many calories I burned in a single work out, what ******** is the point? Seriously.
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Sara Jarvis
(@sarsar1977) reported
@FitbitSupport my watch doesn’t notify me of text messages anymore? Can’t reset it? Can you help?
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Zoe Stubbing
(@ZoeHRStubbing) reported
@FitbitSupport I have a problem with my Fitbit versa 2. It’s got a black screen and won’t turn on. I’ve tried charging it but that’s not turned it on, I’ve tried to factory reset too and it’s not worked and still has black screen. help!
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Tony G
(@tgramels) reported
@FitbitSupport do your ever get complaints about the band of the charge 4 smelling bad and do you recommend a solution? Mine gives me a rash on my wrist and smells like a fungus or something. I thought the band is antimicrobial material and shouldn’t do this.