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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (29%)
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App Crashing (21%)
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Online Features (13%)
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Sign in (13%)
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Website Down (13%)
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Errors (13%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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divya ds
(@DivsDs_19) reported
@FitbitSupport Yes,we are using the right charging cable,which is provided by you,can you provide me someones number to talk to, any toll free call centre,that helps to explain the problem ,also the display doesn't work for 1 piece
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Whiskey Ape with 💎 👐
(@mockusc) reported
@fitbit Oh like your customer service rep telling me it's not our problem if every avenue you go down to cancel fitbit premium doesn't work. I actually had to go to forums to have non-fitbit employees help me.
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lucky kenny 🍀
(@kendallkotcher) reported
It’s been 2 weeks conversing with @FitbitSupport trying to fix my sense. It just erases steps when I sync. After my first sense shattering after 1 drop and 29 days having it, plus these issues, I cannot recommend this model at all. I’m so frustrated
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Catherine Ripley
(@cathripley) reported
@fitbit after my second fitbit failure I think I'm going to go with a real legit company like Apple...or maybe even Samsung. Fitbit is trash.
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CDMK
(@cdmk_catlady) reported
@FitbitSupport Sync w MFp still not working, since 3 March. Please acknowledge problem, are you working w them on a fix? I’ve tried everything I can many users very frustrated.
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Whiskey Ape with 💎 👐
(@mockusc) reported
@FitbitSupport No need to check unlike your employees I was able to get help from people that had the same issue. There are years of forum posts with the same issue. This is a problem your company apparently doesn't care to fix.
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زهرة اللوتس🌸القرني
(@7zn_alomh) reported
@fitbit I have a problem with my Fitbit watch that is not connected to the Xiaomi Pro 11
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Lauren Howlett
(@Lauren120491) reported
@FitbitSupport Hiya I had someone on chat help me in the end its still temperamental with syncing but works okay for now
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philguk
(@philguk) reported
@fitbit Anyone else having issues with their Charge 4 and GPS tracking? It seems to be a widespread issue amongst Charge 4 owners…….
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Sanjeev Jain
(@sanjeevjain3007) reported
@fitbit my versa 3 is not completely dead and would appreciate any help to get it back to life. I am not interested in buying fitbit every year.
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Lauren Howlett
(@Lauren120491) reported
@FitbitSupport hi I am having huge issues with my versa, was dismissed from your online chat earlier and now it is down. Can someone help me?
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Hemantika Srivastava
(@Hemantika_Sri) reported
@FitbitSupport My new charge 5 battery is draining within 1 day even when it's manual wake display and gps is on phone. Have been using fit bit since 2017(Alta hr) but never faced this issue.
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word girl ⚖
(@gminks) reported
hey @FitbitSupport - on day 2 of not being able to use my premium service because of an app issue. No response from support. Can I get some help here please?
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Lisa Cogan🌻
(@lisapaigecogan) reported
@fitbit @FitbitSupport My Charge 5 now only holds a charge for 3 hrs. Bought in January,had problems with Bluetooth, have reset numerous times and now it’s just not staying on. Support said it’s a known problem and I should just wait for firmware upgrades, but they don’t know when that will happen?
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Don McMillan
(@donmcmillan) reported
@FitbitSupport I just bought a Versa 3 to track my sleep. It consistently says I go to sleep 2 hrs after I really go to bed. I know I'm asleep but the tracker doesn't see it. The problem may be that I have a low resting heart rate - about 50. Can I tell it I am going to bed?
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Brandy
(@bookgirlb) reported
@FitbitSupport we’re trying to sync my sons charge 4 as the date and time are way off. I even uninstalled it and disconnect it from Bluetooth. But now it’s not finding it. I tried to restart the actual Fitbit in the charger but it’s not restarting. Help please.
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Dr Eva Lantsoght
(@evalantsoght) reported
@fitbit I've been trying for days to register for the return and the discount, but the website does not seem to work (it just keeps showing me the spinning gears). Can you help me with the refund and discount?
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Andrew Carrington
(@andymanc) reported
@FitbitSupport good morning. I have a brand new sense but haven’t received my calm access code? Can you help?
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No thank you I've had enough 2020
(@VeryFeministy) reported
@FitbitSupport I already have, but it would be a good idea to train your staff on this instead of trying to get help or support for issue that can't be changed. You could have just said it's not possible to hide your step count.
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Lisa Cogan🌻
(@lisapaigecogan) reported
@fitbit @FitbitSupport Also said replacement is not an option because battery problem could happen with a new Charge 5. 😡 I have only had this device for two months.
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Eims
(@eimsflood) reported
@FitbitSupport hi guys my fitbit took forever to sync today and lost all my steps when it did. Just wondering if there is an issue? Thanks
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Christine Sedam (she/her)
(@RunOnEmptyBlog) reported
I’ve been a @fitbit user for 9 years. I replaced my broken year old Ionic with another Ionic. The second one started acting wonky, too. I upgraded, staying loyal to the brand despite products breaking.
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Sonya
(@s_hunter88) reported
@FitbitSupport my Fitbit versa time is off by 11 minutes. I’ve tried restarting, re-syncing, changing the time zone and nothing works. Please help.
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daniel wandro
(@rocknmandan) reported
@FitbitSupport is fitbit support down? I have tried on 3 devices, wifi and over my cellular network. All bring me to "looks like you went down the wrong path"
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MaysamAdventures 💙
(@MaysamAdventur1) reported
@FitbitSupport @FitbitSupport the app is updated but still having the same issue 😭😭😭 Have DMd screenshots again
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☮ Brandi King ☮
(@sassib13) reported
@FitbitSupport You all opened a case for me a few days ago (for an issue I’ve been discussing with you all for a month now) and I was told you’d be in touch via email but I’ve yet to receive an email. The case # is 44636646.
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Sean Hyland
(@noleslegends) reported
@FitbitSupport Can I please talk to a human about my ionic refund. I've tried DM and the help line (which doesn't work)
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Ed Miller
(@coachedmiller) reported
@fitbit Speaking of support…my charge 4 breaks after 15 months (like so many others) and your customer service has no solution to fix or replace.
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Anirudh
(@anirudhabh) reported
@FitbitSupport Thanks for your help. I have finally received my refund
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auroraeosrose 🌻
(@auroraeosrose) reported
@heiglandreas @fitbit I know it's bad design. If you look in the forums this is a huge ongoing issue. I'll probably bite the bullet and get a new one without the design flaw but they should have me test their stuff! I found an app bug today too lol.