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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (18%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Surendra Dasila / The Living Tiger of Kumaon
(@dasila09) reported
@FitbitSupport For couple of days my SpO2 level not available for Charge4. Please help me out. Regards
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Sidney Boston
(@sidneyb20) reported
@FitbitSupport It’s not working... can someone walk me through this!?
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Jodie Collins
(@collins_jod) reported
@FitbitSupport But still just passed on to another department rather than being any further forward! More interested in telling me to complete a feedback survey rather than resolving the problem
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Eva declair
(@AngelMclean11) reported
Why is @fitbit app still under maintenance this is ridiculous smh
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Lydia Paris - Davies
(@lydiapd) reported
@FitbitSupport please can I have some support about an issue I have with my Fitbit charge 3?
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chandra 🌎🌍🌏
(@canadachandra) reported
@fitbit That’s awesome. Thank you! I didn’t want to get a new Fitbit for work because it would get pretty beat up. A new screen would definitely help!
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Anushka Jansen
(@NushHJ) reported
@FitbitSupport need support assistance for a Versa Lite that started glitching about a week ago. Bought it in December 2020. Have tried hard reboot, resetting, updating and syncing many times but it’s still not working properly. Losing time and screen is going off. Please advise?
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Jay Ingram
(@jayingram) reported
@tvchick1313 @Apple @fitbit I had several fitbits but gave up on them when the straps inevitable detached - no amount of glue could fix
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Rich
(@RichardAubert) reported
@fitbit How do I reconnect my Charge 3? I've disconnected Sense, sending it back, but the Charge 3 won't re-connect, please help.
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danielle rawson
(@daniellerawson1) reported
@FitbitSupport I have two@fitbit which have stopped syncing and all app won’t down load this is a recent issue in the last two weeks my husband tried using a different phone and the app still doesn’t work
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Jasleen Nagpal
(@jasleennagpal) reported
@FitbitSupport I'm unable to login to the app, it says incorrect email or password. When I try forgot or reset password, I don't get the email. Can you help?
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Paula Lennon
(@Pal085) reported
@FitbitSupport Seriously again it wants me to log in and why would I buy another one when I have bought three already for the same thing to happen. Surely there has to be a way to contact support or get help without having an account.
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Eva declair
(@AngelMclean11) reported
@fitbit Really fed up- why is app under maintenance from last night totally unacceptable @fitbitapp
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Trent Hergenrader
(@thergenrade) reported
I was told by @AsurionCares last Aug that after 3 repair attempts I would receive refund for malfunctioning @fitbit watch. Now I'm told "full battery drained and needed recharge" is a different problem than "watch keeps on shutting down and reboot." Cmon @Asurion gimmie a break!
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Karen Duff
(@starskii1979) reported
@fitbit terrible customer service. Promises made and not kept. No call back service. Passed from one agent to another. Disgraceful.
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Matthew Hinkle
(@IveBeenHinkled) reported
@FitbitSupport Hello, again. I kind of think a month is a bit long to wait for a response to an issue that has now created scars on my wrist. Think I can get some assistance?
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Scott Jarvis
(@SJDigitalMedia) reported
@FitbitSupport I haven’t been trying to sync my versa lite for the last couple hours. I tried everything possible in every help guide and trouble shoot article. Is there some sort of server issue or software glitch between the versa lite and the latest app version?
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Jonny Huntridge
(@jhuntridge) reported
Not sure what's happened to @FitbitSupport. It used to be brilliant but it appears to have gone down hill. Only the twitter account responds to queries. Email replies about my case just get ignored. Maybe it's a Google takeover thing?
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Sidney Boston
(@sidneyb20) reported
@FitbitDev @fitbit @FitbitSupport This is my Third FitBit this year! And it's broken... it won't take my BP. Please Help!!!! Please Help!!!
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Janice MacDonald, MA
(@JaniceMinx) reported
@tvchick1313 @Apple @fitbit I like my apple watch 3, but I don't wear it overnight, I put it back on the charger most nights. It is easier to wear than a fitbit IMO. One problem is it diminishes the sound your iPhone normally makes. Haven't figured out how to stop that bug/feature.
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Gold Leader Tiffany 🏳️🌈
(@AllEliteTiffany) reported
from
Overland Park, Kansas
@FitbitSupport Hello, my app won’t let me share/save my stats as a photo anymore. Any idea how to fix this?
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Paula Lennon
(@Pal085) reported
@FitbitSupport I have tried this link and when I do it asks my to login or sign up. I don't have an account to login with. Is there any other way. Its for a broken strap, we have bought 3 so far and it keeps happening.
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Anshu
(@imnottalkative) reported
@FitbitSupport My clock face on Fitbit Versa lite has disappeared after the update today. Everything else is visible. Please help
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Eva declair
(@AngelMclean11) reported
@FitbitSupport Fitbit UK is saying under maintenance this has been going on for 24-hours totally unacceptable please advise I have cleared cache uninstalled and reinstalled still Fitbit under maintenance ridiculous guys please sort this out.
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Matthew Hinkle
(@IveBeenHinkled) reported
@FitbitSupport Resent the info, for the 2nd time. Also, I am reminded that my sync issue was never resolved on my wife's Fitbit, which can be found in my continued PM with you.
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Helen Climance
(@Bakerbikerchick) reported
@FitbitSupport @FitbitUK @fitbit Problems been going on for over a week keep getting told same things not impressed have even been insulted by your company can someone just please help with the problems I'm having.
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lauren
(@superdancer2010) reported
@deanna_montoya @fitbit Do you? I never thought this would happen, but here I am. I’ve just been using aquaphor on it to hopefully help it to heal quicker. Just really sucks
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Helen Climance
(@Bakerbikerchick) reported
@FitbitSupport Still getting no where been told same things over and over no one wants to help despite screen shots being sent. I have now emailed your CEO see if I get anywhere. Not impressed at all.
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GAF - Weary of the fighting. Be kind.
(@GAFGRM) reported
Yesterday and tonight has been a BAD pain day. Generally, a warmer day means less pain, so I'm going guess that it is stress. Stress does affect pain levels. Still upset about @Fitbit. I was really looking forward to using it.
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Natasha stokes
(@natasha_stokes) reported
from
Scarborough, England
@FitbitSupport Hi, I have an up-to-date Versa 3 and Fitbit app. But my Versa 3 has not given me a sleep score, but is showing sleep stages. I’ve followed help tips on the fitbit forums and none of it works. I did have to stop wearing it for 2 or 3 weeks due to a rash. Help please