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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Online Features (24%)
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Device Failure (24%)
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Errors (18%)
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App Crashing (15%)
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Website Down (12%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Becky
(@Becky_lea_97) reported
@FitbitSupport hi - my Fitbit steps went from 1,300 to 9,823 in 5 mins. Obviously something is wrong. How do I fix this? It’s a Charge 3
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MC
(@MaggyMae728) reported
@FitbitSupport I am having problems again today on syncing. Is this problem fixed or what?
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Stephanie dennis
(@maidment84) reported
@FitbitSupport please help me. My fitbit would not sync then uninstalled its self I am now trying to re install and connect my fitbit to the app but it keeps saying its not working. Please can you advise me what I can do
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Natalie Roberts
(@Natalie63257483) reported
@FitbitSupport My Fitbit is still not syncing on my android. I've talked with support and still not working. This is terrible
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RoseBlossom
(@RoseBlossom30) reported
@FitbitSupport hi, I was doing a update for my charge 3 and then it stopped updating then I left it for a day. I have done everything you have said to do on the help page but it isn't working, it is now a black screen. I deleted the Fitbit app and removed the Fitbit from my 1/2
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Viviana Hokie
(@foureyemonkey) reported
My @fitbit device is fried from yesterday's glitch and this device is only 7-months old. The original purchase was fried 8 months in. @FitbitSupport had denied replacement. A 35% discount is sad and not doing the job for a worldwide glitch.
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Bethany
(@bethanymorris83) reported
@FitbitSupport my fitbit sense hasn't synced since 12:45am EST. It keeps telling me it cannot sync. Seems like the same issue as yesterday.
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Scott Pulvermacher
(@Castincowboy) reported
@Robin90676764 @FitbitSupport Yes return it quickly. I’ve had 5 #ShitBit and all were problematic. Warranty dept will not help until warranty is past then they tell you they can’t help you! #NeverFitBit
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PROJECT BLUE BEAM
(@truthalan) reported
@FitbitSupport Last time you wanted to DM you waited for days to reply to me !!!! By which point the battery had run out on the lost ( faulty strap ) device leading to absolutely no hope of it being able to be tracked down 👏 do you understand 2 devices you have shafted me with now!!!!!????
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JudiBootie
(@flwr6pwr9_) reported
@FitbitSupport Oh, it started working whenever you fixed the server issue. But thanks.
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bremer28
(@bremer281) reported
@FitbitSupport Ionic sw release 3.39 is very slooooow. For example, The sleep details page did not open so I wanted 10 seconds. Still no response. Double tapped. Nothing. Tapped again and five instances of the sleep details page opened. Are you guys working on a fix for this?
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Scott Dodge
(@scootie1958) reported
@FitbitSupport Thank you! I can't get my phone calls or text alerts on my watch? I have the notifications turned on..but it doesn't come thru? HELP lol
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Jacqueline Shaw
(@x_Jables_x) reported
@FitbitSupport I have not been able to sync my fitbit since 23rd Feb and is still ongoing would like some help with this please i am I premium customer and getting no benifit from this at all.
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Barbara
(@bumkins1) reported
@FitbitSupport No problem my app is working, I didn't need to logout, it's been ok since yesterday afternoon. My message was a pleasantry
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D.S
(@1slandb3auty13) reported
@FitbitSupport Thank you but what now? Do I need to send the issue in chat again? Will it be reopened?
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Claudius Rück
(@ClaudiusC) reported
@FitbitSupport Sorry - that is wrong. Most items can not be synced. Please solve the problem properly.
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MT
(@TaryMellers) reported
@FitbitSupport It's still not working for me
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Rock & roll baby
(@out_o_the_woods) reported
@fitbit @Apple How about making some products that function in the out doors? I’m sick and tired of your **** failing every time it is colder than a San Fran afternoon
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Kusalananda
(@kusalananda) reported
@FitbitSupport That is very good. The issue is that with your servers being down, the app becomes unusable. This implies that data that the app is showing comes from your servers. This suggests that the data is going from tracker, to the phone, your servers, and then back to phone. Roundtrip.
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Teja Bajaj
(@BajajTeja) reported
@FitbitSupport I think this problem was because of technical issue you had yesterday. Now it's working fine. Thanks.
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Mark
(@mewarner1960) reported
@FitbitSupport Before I knew this was a problem on fitbit’s end, I deleted the app and reinstalled it. The problem is that I lost all my historical data! Can it be retrieved and re-installed to the app? Looking forward to your answer, thanks
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Diane Beaulieu
(@DianeBeaulieu9) reported
@FitbitSupport I did not have any respond from you since my last tweet yesterday. This morning, the sleep section is working well. But everytime i check my account on the app, at section <<CHARGE 3>>, the app crash and close instantly. Excuse if my english is not good, i live in Quebec.
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D.S
(@1slandb3auty13) reported
@FitbitSupport I also reported another issue in the DM but it looks like my chat was closed as I received a feedback message.
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Rip
(@hiprip1) reported
@FitbitSupport Still can't login with password? What's up, thought you said it was fixed?
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Joan Baker
(@joanfbaker) reported
@FitbitSupport FYI... the problem has not been resolved. Please advise
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The librarian
(@TheUrbaninnit) reported
@FitbitSupport versa lite not auto syncing, time wrong, tried all the usual steps many times. This is a replacement for my original one which developed EXACTLY same problems approx. 6 months into use. Built in obsolescence? Appalling. Please sort this issue out
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Bethany
(@bethanymorris83) reported
@FitbitSupport @mamazine224 It might have been fixed yesterday, but I woke up with the same issue this morning. Not able to sync yet again
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D.S
(@1slandb3auty13) reported
@FitbitSupport I didn't get one. I posted images of the issue and what I did. Then the app/website was glitching so I posted images regarding that. I think everything got put as the same when it was 2 different issues. I did message again regarding it but no reply.
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Nicolette
(@N1C0L3TT3) reported
@FitbitSupport Syncing still down? I've been unable to sync with app since yesterday?
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Jane Sait
(@swy78) reported
@FitbitSupport My versa lite front screen is showing calories I want to show steps I tried clicking left hand corner then find goals and change to steps but I cannot see goals can you help thank you