Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (60%)
• App Crashing (13%)
• Online Features (7%)
• Sign in (7%)
• Website Down (7%)
• Device Failure (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	2 months ago
Dillenburg	Errors	2 months ago
Paris	Website Down	2 months ago
Bigastro	Sign in	3 months ago
Gilbert	Online Features	3 months ago
Reutlingen	App Crashing	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Villanova Fan (@novafan1976) reported 1 minute ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  Michael Baine (@MichaelBaine) reported 2 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 3 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Constable Jones (@Dave25480117468) reported 4 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Khoa Huynh (@Khoa_Huynh) reported 4 minutes ago

  Is there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport

• 
  Tim Hackett, Elder (@timmassage) reported 8 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 15 minutes ago

  @FitbitSupport Is there any help out there?

• 
  maz (@kittensmaz) reported 17 minutes ago

  @FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help

• 
  Ryan Linville (@Linville34) reported 18 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  Harikrishna (@_harikrishna_) reported 19 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Stacey Randall (@staceyrandall_) reported 19 minutes ago

  @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

• 
  Brad Newman (@bradmnewman) reported 19 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 21 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Rich Balgowan (@RichBalgowan) reported 22 minutes ago

  @fitbit please fix your app !!

• 
  mherrsch9 (@mherrsch9) reported 24 minutes ago

  @FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works

• 
  Stephanie McCrae (@smccrae13) reported 26 minutes ago

  @FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?

• 
  themainapp (@themainapp) reported 27 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 29 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 29 minutes ago

  Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours

• 
  Rico McCoy (@_CoachMcCoy_) reported 29 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Jessica Young (@Jessicayoung_99) reported 30 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Victoria Gleeson (@LadyGus) reported 30 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  sb (@redlionny) reported 36 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 39 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 40 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Constable Jones (@Dave25480117468) reported 43 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Crystal (@CryssyJ824) reported 51 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 56 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  Justin (@crossbosox) reported 56 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  Simon Atherfold (@Grumpysworld1) reported 59 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.