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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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eddymontreal
(@eddymontreal) reported
@FitbitSupport @_dawnw81 We’re stuck on the first page, it keeps clocking. Once the form loads and you click next, it gives an error message. FIX THIS!
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Daniel O’Neil
(@Dan_Iel78) reported
@7NewsAdelaide @fitbit Ionic is crap. One of the worst watches I’ve owned. Switched to Garmin. No comparison.
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Iain Halliwell 💙
(@ihalliwell) reported
@fitbit I now have access to that page, but the other site logged me out so I cant find my registration number, most useful , just the three broken fitbits I have thus far,
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Rob Brazeau
(@RobertJBrazeau) reported
@FitbitSupport Your product recall website is down and the help at your call centre is unhelpful. This whole process is working just about as well as your smart watches.
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misery
(@peculiarbpd) reported
@FitbitSupport why does my Fitbit sense not register that I’ve picked up phone calls? It keeps vibrating until I turn it off. Please help.
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Shawn
(@Shawn79035802) reported
@fitbit just got butter booted out of your website again! What is the matter with you guys, terrible and I will never buy from you again.
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Andy Bolk
(@bolkster) reported
@fitbit The website doesn’t work very well. I enter my information and it says my email doesn’t match. I contacted customer support and they said it was fixed. It’s still not working. Then I go to the site again and I can’t even get past the point of entering my country and state.
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Mattyz
(@MattZinck7) reported
@fitbit Still unable to access the site.. got timed out and now saying "error"..
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Scott Dodge
(@scootie1958) reported
@FitbitSupport I'm on the refund site you posted for my ionic..but it's not working? How to I get my refund & mailer to send it in? Thanks
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Shawn
(@Shawn79035802) reported
@Google @fitbit your recall website is terrible, I’ve been trying to use it for nearly 2 hours. You think being owed by Google you could have anticipated this, or maybe your just cheap. 😡
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Jamie B
(@liwjamie) reported
@fitbit hi i cant get it to sync and live chat are no help
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A&W
(@MissBlindGypsy) reported
2/2 or swim with it. I take it off daily a few times to let my skin breathe. I keep calling your customer service, and they keep saying they can't hear me, yet I can hear them. Some help with this matter would be greatly appreciated. #fitbit #fitbitsupport @fitbit @FitbitSupport
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Julia Moroney
(@juliamoroney) reported
@meghan_bee @fitbit Thank you 🙏🏼 this was a little while ago but it was traumatizing. We needed Serv pro to come clean and then a new floor and the fire crept into the closet and ruined a lot of clothes. BUT the house didn’t burn down and no one got hurt THANK GOD.
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Shawn
(@Shawn79035802) reported
@fitbit your recall website is terrible, I’ve been trying to use it for nearly 2 hours. You think being owed by Google you could have anticipated this, or maybe your just cheap. 😡
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iamcfoot
(@IamCFOOT) reported
@fitbit Will you release a new watch that isn't plagued with terrible reviews? The incentive to buy another watch is enticing however the products available are few and far from the device we attempt to replace.
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Cory Boehm
(@Cory_Boehm) reported
@fitbit Loved my Ionic but have completed the recall/refund process. That said seems there is an issue with the promised "40% discount" as it drops the prices to current retail for new customers. Care to explain ? Cc @FitbitSupport
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lumberto
(@soldicrypto) reported
@bolkster @fitbit Same here with the email issue. No one is answering their help chat or phone. 💀
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Shawn
(@Shawn79035802) reported
@FitbitSupport @fitbit your recall website is terrible, I’ve been trying to use it for nearly 2 hours. You think being owed by Google you could have anticipated this, or maybe your just cheap. 😡
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Tkay 🇿🇦
(@SassyTkay21) reported
@FitbitSupport @fitbit @FitbitSAfrica I have been trying to register on the Fitbit ionic recall page and the screen just hangs. I have tried it on my laptop and my phone. Help
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eddymontreal
(@eddymontreal) reported
@fitbit We’re stuck on the first page, it keeps clocking. Once the form loads and you click next, it gives an error message. FIX THIS!
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Dana Rose
(@DRoseDub) reported
@Shawn79035802 @Google @fitbit Same! And I even called and they said I have to get through the website…. Which is down 🙄
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Dana Rose
(@DRoseDub) reported
@fitbit @FitbitSupport your site is overloaded and not working and when I called I was told I had to go through the site and they couldn’t help. Are you doing something to fix this?
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paυlιcy crιтιc
(@skinnepa) reported
@fitbit Terrible user experience. Almost as bad as the burns on my wrist.
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S.I.I.
(@Sirviman) reported
@FitbitSupport oI WANT TO KNOW IF AN EMAIL THAT I RECEIVED IS SPAM! I JUST SENT AN EMAIL TO 2 OF YOUR SUPPORT-HELP EMAIL ADDRESSES. AND RECEIVED AM AUTORESPONSE SAYING FITBIT NO LONGER REPLYS TO EMAILS! I INCLUDED A SCREENSHOT OF THE EMAIL THAT I SENT. I GUESS THAT FITBIT IS TOO
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Darshankumar Dave
(@darshanmdave) reported
@PaulOBrien Hopefully @fitbit will do something about their silicon straps giving users rashes one day. The problem has been prevalent since a few years now.
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T
(@tyd601) reported
so @fitbit not only do your products not work out of the box, yall have **** customer service, AND you also have to issue a recall for your stuff?? Pick a struggle ffs
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Brynden Devenny
(@bsdevenny2009) reported
Hey @fitbit @FitbitSupport we ordered off @amazonca and received the wrong watch. They refuse to help us and told us to contact you. You can’t help us either. Any other suggestions?
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S.I.I.
(@Sirviman) reported
@FitbitSupport I WANT TO KNOW IF AN EMAIL THAT I RECEIVED IS SPAM! I JUST SENT AN EMAIL TO 2 OF YOUR SUPPORT-HELP EMAIL ADDRESSES. AND RECEIVED AM AUTORESPONSE SAYING FITBIT NO LONGER REPLYS TO EMAILS! I INCLUDED A SCREENSHOT OF THE EMAIL THAT I SENT. I GUESS THAT FITBIT OIS TOO
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Bikash Moktan
(@agilematrix) reported
@fitbit Site is not working
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TheManc 🐝
(@TheManc36) reported
@annerchist @fitbit I have the same problem