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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (29%)
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App Crashing (21%)
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Online Features (13%)
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Sign in (13%)
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Website Down (13%)
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Errors (13%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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adrian
(@aows) reported
@FitbitSupport Just updated the app (iOS) and now it won’t load. I hope you are aware of this issue.
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ki=mc^2
(@kikitaughtyuu) reported
I’m really about to throw this damn @fitbit in the trash. The heart rate monitor doesn’t work for ****. Really is so infuriating
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Statistics Guy 🤓
(@Stat_O_Guy) reported
@FitbitSupport worst products ever 3 fitbit 3's didnt survive a year combined. No value for money
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Jenz Book Jewels
(@jenz0225) reported
@FitbitSupport My Fitbit sense will not sync since the latest update was installed on my Samsung, works on laptop app though 🤔 Is the an Android issue?
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport It broken while doing exercise
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Gleb Ivanov
(@ivoglebe) reported
@FitbitSupport after less than a year in use my Charge 4 has developed multiple scratches on the screen surface. It is annoying and bring down the value of owning an otherwise good device
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Janine Maltman
(@Jabes41) reported
@FitbitSupport Help Please. My fitbit no longer works. Ive tried live chat and did not resolve issue as I was kicked out.PLEASE HELP😞
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👑Karishma👑
(@KarishmaCxxx) reported
@FitbitSupport I understand this. However, this is how you lose loyal customers, such as myself. My #Fitbit is only just out of warranty, which is an inconvenience. To invest in a new device with such a poor discount isn’t much of an incentive. How will I know if a new device will fail again?
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Kirsti Jones
(@Kirsteenjones) reported
Hey @fitbitsupport my versa 3 won't pair with my Samsung Galaxy s9. It was fine until I use the exercise function earlier and then wouldn't synch and now isn't even recognised. Have tried ALL the suggestions in the forum - help please!
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Alice75349572 Same problem I have but they’ve said I haven’t been active when I know I have and have sent photos of the exercise part on app which shows it!!!
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Janine Maltman
(@Jabes41) reported
@FitbitSupport please help! I have tried your live chat service but kept being logged out. Now I cant get back in because I've used up my chances😞I need my fitbit to be fixed!
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heidi walton
(@strudledoodle) reported
@FitbitSupport @LaurieSwinburne I had the same problem
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Tia Macintyre
(@tiamacintyre) reported
@FitbitSupport My versa 2 has counted my total steps from last week and synced them ALL to today. please can you help to fix this?
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Mark Adams
(@grizzlymw) reported
@fitbit it for 2 months...very very frustrating...can I return it if no fix / patch coming....or can I have my money back or another one that works properly..or do I go elsewhere? I don't undersatnd how you can still be marketing and selling them when you know you have a problem.
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David Pietrz
(@DavidPietrz) reported
@FitbitSupport will you replace my Charge 3 that is out of warranty that suffers from the common screen too dim problem? I can't use this darn thing and it was pretty darn expensive just to toss it away within 2 years
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Odditorium
(@Odditorium) reported
@FitbitSupport The aria air RARELY syncs on it's own. Get used to: going into app settings, force stop, clear cache, restart app. Soooooo tedious, too frustrating. Terrible experience daily. Not worth it.
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport Broken at one of edge
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₿@rries™
(@real_barries) reported
So apparently @fitbit or @FitbitSupport do not fix watches in South Africa. Even pulled an excuse on my warranty. NEVER buy a fitbit - buy anything else. Casio!
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💎 Cherish Carlton 💎
(@diamond_I3itch) reported
@FitbitSupport @fitbit now that @Google had purchased the company, is there any way to fix the bug that prevents iPhone users from seeing the entire friends list when creating challenges? I can only invite high averages friends to challenges.
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Karen Locking
(@KarenLocking) reported
@RobJefferson @fitbit Audiobooked in up didn’t I, not too bitter either. Yeah not so bad thank you .... made some difficult but necessary decisions linked to Stus work. Fun times still xxxx How are you? And what podcast floats your boat at the minute?
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heidi walton
(@strudledoodle) reported
@FitbitSupport Poor generic response, my active minutes have not changed since 09:00 and I HAVE been active
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Mary
(@Mary54307929) reported
@FitbitSupport my Charge2 has stopped recording active minutes. Example I had 12,875 steps and 0 active minutes. Any suggestions on what the problem might b?
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E_tokki12
(@e_tokki12) reported
@FitbitSupport can't open the app, it requests my user and password says they're incorrect, tried Forgot my password option and says it can't connect to the website. Tried website and I get error my IP is banned? What's going on?
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Mark Adams
(@grizzlymw) reported
@fitbit Please help...I have been onto tech support, via web chat, because my charge 4 won't sync....apparently there is a glitch with them, as I was told my your suport team...this has now been ongoing for 10 days...when is there a fix / patch coming?.I have only had the Fitbit
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Vinod Shankar 🧔🏾 🐳
(@almostaghost) reported
@FitbitSupport Same problem. It started when the app updated this weekend. Have quit and restarted. Stopped working immediately after that.
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Mark Nash
(@Nashrthedrummer) reported
@dhlexpressuk I'm waiting on a replacement @fitbit and when I enter the tracking code provided by fitbit I get an error saying "Sorry, your tracking attempt was not successful. Please check your tracking number. " Can someone help please.
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Mary54307929 I had the same problem
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Janine Pitcher
(@JaninePitcher) reported
@FitbitSupport I tried all of that several times, sent all of this info on Saturday.. .and basically I have the newest update etc but still not working.
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport my fitbit screen got broken, please let me know how to replace it
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Nicholas Adam
(@schneider573) reported
@FitbitSupport @fitbit I'm done. Please send me a return label. I'm not evening opening your new watch I just got because your support team is terrible!