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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mirjam Roeder 🇪🇺🇪🇺🇪🇺
(@Mirjam_Roeder) reported
@FitbitSupport @Fitbit Fitbit Coach is not working properly. First sync with Fitbit App stopped, then tracking of exercise in 7 day overview, now no download of exercises possible. Spoke to other users, in various countries. Same problem everywhere. Pls get this fixed or refund!
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thea mann
(@theamann18) reported
@FitbitSupport hi, i have a Fitbit HR and woke up today to find it not working. The green light on the back is flashing and it does vibrate when I press the button. I have tried to restart it, no success. I have tried to change the clock face, no success. Please help me.
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Ammie Stretton
(@ammie_89) reported
@FitbitSupport any news on when the problem of devices not receiving notifications is gonna be fixed? Seriously thinking about getting something else!
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𝕕𝕖𝕟𝕚𝕤𝕖 🌌
(@deniseeeeee_xo) reported
They do nothing to help and give me the run around time after time for the situation.. this is the most ridiculous customer service I have every received and Ive been a @fitbit user for over 5 years now. I just want my issue resolved and apparently that's too much to ask
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erinlovesstan
(@ErinWinsett) reported
@fitbit editing a period in your app should not be this hard. I edit. Hit save. Goes back to the pre edit dates. Never once been easy to edit. Please fix.
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The Boogeyman
(@mferg082198) reported
@FitbitSupport I’m having major issues with my Versa 3 it stop syncing and I’ve done all the recommended corrections. Nothing. I deleted the account and app. Set them back up still no connection. Can you help!!!
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DEEPAK
(@i_deepakp) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit @FitbitSupport My fitbit versa 2 not working need help.
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Marc-A. Landry
(@MarcLandry) reported
@FitbitSupport @silvermomma It's not the app, it's the service. Website is randomly throwing error 502 bad gateway errors
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Rohit Bhatia
(@BhatiaRohit10) reported
@FitbitSupport do you have any service Centre in Delhi. My Fitbit verse screen came off, need help to fix it.
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Ryan Siu
(@ryanwsiu) reported
@FitbitSupport Think there's a bug in the Android app update that was pushed server side. Started getting email notifications on my Versa 2 and can't turn them off. Keeps turning back on. Have reinstalled app, cleared data, etc already
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Tracey McCrory
(@TraceyMcCrory1) reported
@FitbitSupport hi after my last phone update my Fitbit app cleared all my period details n the date changed the year to 1978 can u help to get this changed back please?
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Harsh Shah
(@isharsh) reported
Hi @fitbit, my Versa 2 isn't showing SPO2 reading even after downloading that particular watch face and sleeping overnight on it. Please help. @FitbitSupport @FitbitIN
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Louise Donaldson
(@LouiseD68790768) reported
@FitbitSupport my Fitbit display is fading on one side and I can barely see anything on the screen. Can you help?
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Rebecca Lewis
(@patandbex2309) reported
@FitbitSupport please can you help my charge 3 screen display is incomplete from the top again. This is already my 2 nd one with the same issue. It is also losing charge very quickly. Thanks
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MrsManson
(@UnderneathWhat) reported
@FitbitSupport Re: Charge 4 - Heart rate cardio - #40204625 [ ref:_00D40N2lj._5005a1l8sqA:ref ]please can someone help me in getting my replacement. It’s been nearly a month?
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Simon the Patriot. Love HM the Queen and PM Boris
(@simongerrard18) reported
@FitbitSupport My Fitbit Sense has once again started counting way too many floors. This is very disappointing, especially as we thought we were buying a superior product to the apple watch, it seems not. You know about this problem, why not fix it?
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nickie price
(@nickieprice) reported
@FitbitSupport I have problems w/broken sleep insomnia. Typically sleep for about 2-3 hours, then I wake for 30 to 45 min or more 🙁, then go back to sleep. Fitbit only tracking my second sleep. Is there a way to get my first sleep tracked in data? --New Charge 4, Prem member
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One Joyful Thing
(@OneThingJoyful) reported
@FitbitSupport my versa screen is flickering like a TV with bad reception. It is just under 2 years old. Any suggestions
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पारूष डोगरा
(@paru_life) reported
@FitbitSupport Wow Fitbit make defective products sell it at exorbitant prices and make fool of customers. In the name of service u want us to wait and make things right by itself. product was already worse now service is worst too Shame.
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Slekky
(@stamford4) reported
@FitbitSupport @FitbitSupport my smart Fitbit watch not working not paring with my phone Over a week now, I need your assistance, I can’t get through your line
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megha agarwal
(@meghaag37510057) reported
@FitbitSupport my screen wake is also not working it's in auto mode but not working I have to press the button thn only I can see screen
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Jules Doyle
(@julesdoyle) reported
@CherriBalm @fitbit I am having the same issue, except mine is defaulting to June 1974.
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Pheriche
(@pheriche) reported
@FitbitSupport i ordered my MIL a Fitbit on October 1 and now it won’t work- is there a way to fix or replace it?!??
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पारूष डोगरा
(@paru_life) reported
@FitbitSupport Earlier my notifications services were nt working on my fitbit tracker . But after when I tried ur step by step instructions as notified in the mail bluetooth and syncing services stopped too. This is the worst product from American market
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Marsha
(@MarshaRaivid) reported
@fitbit My Fitbit is not working properly. This is the second one I’ve had. I have sent you a DM
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Sara Hanley
(@Animikean) reported
@FitbitSupport Fitbit screen went unresponsive on my wrist yesterday (still had charge) + no green light on arm-facing side. When I hold button it just buzzes. Put it in charger and got a brief flash of screen (that’s how I knew it still had juice) and a smile. Still not working!
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tashbworth
(@tashbworth) reported
@FitbitSupport I recently received a replacement device and it won’t now show my notifications. All notifications are switched on in the app, and Bluetooth is working. Can you help?
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RenoufDesign
(@RenoufDesign) reported
@FitbitSupport - could not get my charge to sync, uninstalled app - now app can't find it. Need help
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Aimée T
(@Aimee2e) reported
88 days since I reported an issue with my @FitbitUK watch and still no solution. @FitbitSupport
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Yogita Chaudhary
(@YogitaC06001793) reported
@FitbitSupport my versa 2 screen is not working properly. Alarm hangs and it is not allowing to select any workout. Similar issues with other apps. Please help