Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:


amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mumbai, MH 20
Bengaluru, KA 16
Delhi, NCT 12
Toronto, ON 11
Dublin, Leinster 9
Melbourne, VIC 9
Hyderabad, TG 8
Sydney, NSW 8
London, England 7
Seattle, WA 7
Brisbane, QLD 6
Gurgaon, HR 5
Patna, BR 4
Bhopal, MP 4
Cochin, KL 4
San Antonio, TX 4
Chennai, TN 4
Perth, WA 4
Adelaide, SA 4
Kolkata, WB 4
Denver, CO 4
Bogotá, Distrito Capital de Bogotá 4
Pune, MH 4
Lucknow, UP 4
Singapore, Central Singapore Community Development Council 4
Zapopan, JAL 3
Manchester, England 3
Los Angeles, CA 3
Indore, MP 3
Curitiba, PR 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • sh0vemedia Invalid Character (@sh0vemedia) reported

    @jhvilas @AmazonHelp @PrimeVideo My guess (and definitely a guess) is scene changes are heavier in bandwidth than additional frames of the previous scene. Subtitles aren’t part of the stream itself, so now there’s a contention problem…

  • coffee_n_curses Desiree, Slightly Unfiltered (@coffee_n_curses) reported

    @PrimeVideo This was awful. I was very disappointed. Javier Bardem was 10 years and 20 pounds too much for Desi. The timeline was hard to follow until about 3/4 through.

  • quincequinces biscoff baby (@quincequinces) reported

    @PrimeVideo so I’ve been keeping up with challenge: spies, lies and allies and now when it comes to the reunion I gotta pay £2.50 for episode 20?!?!!! I’ve literally been watching this season for free weekly with no issues and now I gotta pay? I’m not happy about this AT ALL! 😡

  • TalehTalia Talia Taleh (@TalehTalia) reported

    @bobm100 @PrimeVideo To the deaf and partially deaf like me, we're not as interested in the actors name in a scene as much as we are knowing what they are saying in the scene. Why else would we be watching? Yes, subtitles and the lack of them are a damn big problem.

  • Apicard33 CommonSense (@Apicard33) reported

    @PrimeVideo Terrible movie. Miscast and boring.

  • NEWJERSEY66 Anthony D. Chell (@NEWJERSEY66) reported

    @PrimeVideo I watched it. Just about got through it. Sorry but casting was awful! Just my opinion.

  • TsarNichII Tsar Nich 👻 (@TsarNichII) reported

    @charleydarbo @PrimeVideo He was the worst part of the movie by far. And I love his acting. He just wasn’t right for this movie for the reasons you said.

  • le_avion Avi Schwartz (@le_avion) reported

    There are so many issues with The Expanse X-Ray bonus videos: 1. They are available on a subset of platforms. 2. They run in a smaller window and cannot be expanded. 3. Only HD and not UHD. 4. No CC or subtitles so not for hearing impaired or for non-English speakers. @PrimeVideo

  • JoshSabol Josh Sabol (@JoshSabol) reported

    Biggest peeve: I want to throw my remote at my TV every time I finally find [desired media] only to find it's not free to stream. @PrimeVideo's the worst offender 👀

  • Tamaramonkey Tamara Kane (@Tamaramonkey) reported

    @PrimeVideo you guys need to fix your copies of Planet Terror and I Know What You Did Last Summer. The music is audible, dialog isn't. Tested on 5 different sets of speakers.

  • jhvilas Joseph H. Vilas (@jhvilas) reported

    @sh0vemedia @AmazonHelp @PrimeVideo I just had it happen without a scene change, but who knows. One problem is no one really cares about captioning.

  • StarTrekFan79 Trek Fan (@StarTrekFan79) reported

    @ECmadtown @PrimeVideo They have fixed the issue now and the last 2 epsidoes have been made available.

  • morin_tedronai Elan Morin Tedronai (@morin_tedronai) reported

    @PaulVanVleck @TheWheelOfTime @PrimeVideo And, you could have changed all that, and still you couldn't fix this season, fact that storyline is bound around everyone, but not Rand, Met or Perrin. And yes, ''girl power'' vs ''angry man''. Btw, you can't even be proper woke bunch xD!

  • dropdown94 Luana (@dropdown94) reported

    @PrimeVideo I wish it could be The Wilds s2, but you won’t help me, bestie..

  • Don_Chocolat Dan (@Don_Chocolat) reported

    Anyone from @PremierSportsTV or @primevideouk @PrimeVideo able to help with this ?

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