Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:


amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 9
Sydney, NSW 8
Melbourne, VIC 8
São Paulo, SP 7
Chicago, IL 7
Houston, TX 5
Liverpool, England 4
Dallas, TX 4
Denver, CO 4
Bogotá, Distrito Capital de Bogotá 4
Los Angeles, CA 4
Mérida, YUC 3
Sheffield, England 3
Pune, MH 3
Perth, WA 3
Montréal, QC 3
Stoke-on-Trent, England 3
Porto Alegre, RS 3
Portland, OR 3
Birmingham, England 3
Medellín, Departamento de Antioquia 3
Minneapolis, MN 3
Coventry, England 3
Colorado Springs, CO 3
Kingston, ON 3
Toronto, ON 3
Montgomery, AL 2
Warwick, England 2
Luton, England 2
Calgary, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • lookinfortricks Baddie B (@lookinfortricks) reported from Los Angeles, California

    Please @PrimeVideo change this new Fire Stick format back to the original! This Samsung smart tv setup is NOT GIVING! I have a Verizon Stream TV - is it time to get rid of the fire stick?! Work smarter not harder 🤢

  • peaceun2u2003 Emma Kindred (@peaceun2u2003) reported

    @Angela_Rashida @PrimeVideo It’s not going to far. Sadly this has happened and worst

  • moonlluna24 Lluna (@moonlluna24) reported

    Some thing you just can’t fix with duck tape and paper clips! But we definitely can #SaveMacGyver @CBS @netflix @PrimeVideo

  • HaloIt Bewareoftheweird (@HaloIt) reported

    I'm so ******* tired of geo restriction on the internet, especially on services like @netflix, @PrimeVideo etc.. . If the problem is money then just give me the option to buy it. Wanting to support a show and not having a place to do it legally is just the worst.

  • militarymom4evr Joanna M. Camacho (@militarymom4evr) reported from South River, New Jersey

    @Mariano_G36 @PrimeVideo Still feel broken as you are so right .

  • Cwms84Cassandra Sage👀 (@Cwms84Cassandra) reported

    @PrimeVideo Awful. One of worst movies I didn’t finish watching.

  • elanasweaters Haston Pointchisel (@elanasweaters) reported

    @stuckupya @PrimeVideo The horror can be depicted without the terror porn. It was awful and I regret watching.

  • TheJASHJAY JASH JAY (@TheJASHJAY) reported

    Hey @amazon @PrimeVideo...I’m locked out of my account all because my phone number isn’t updated to receive a verification code. All I want to do is login to my AppleTV. Customer service says I have to create an entirely new account. I’ve had this one for years. Fix this please.

  • brbdentist1 Elizabeth Archer (@brbdentist1) reported

    @PrimeVideo It’s sooo good. But man did I have hard time sleeping last night. I can’t wait to watch after work tonight!

  • secretbutterfly Feral Queer on the Internet (@secretbutterfly) reported

    Hey @IMDbTV when I try to watch Leverage with ads through @PrimeVideo it says "Subtitles are unavailable for your selected language," which is English. When I outright bought an episode, suddenly the subtitles appeared no problem. Why aren't subtitles available w ads?

  • reallifemoana BLACK LIVES MATTER (@reallifemoana) reported

    @PrimeVideo why couldn’t you have thrown some coin at @JordanPeele and we could of gotten the US anthology series we deserve instead of fabricating an entire series based off of his work (?)

  • MRIDUL73659193 MRIDUL AGRAWAL (@MRIDUL73659193) reported

    @PrimeVideo @PrimeVideoIN I'm facing problems with streaming videos on your app. The videos are blurry and i can't watch them on 1080p hd despite my device is compatible please help

  • ShadmanMosaddek shadman Mosaddek (@ShadmanMosaddek) reported

    @PrimeVideo why so many tamil movies !!!! Why did you people stop uploading good movies !!! Right now I feel like you are worst streaming/rental service out there !!!! No good movies 😠😠😠😠😠

  • ElHeisenberg5 El Heisenberg (@ElHeisenberg5) reported

    @PrimeVideo Hello, I bought the detective pikachu movie and the audio in Latin Spanish is very bad, out of date since the audio is about 20 seconds ahead I hope they fix it

  • Sita5000 John Sita (@Sita5000) reported

    @Jennifer_N_TX @PrimeVideo difference is i don't worship Biden like he is my God, there are some things I don't like he does but for the most part he is trying to help all Americans while your leader only cared for about himself and straight white people, sent a mob to the capital, as traitor just like u

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