Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 Problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

December 07: Problems at Amazon Prime Instant Video

Amazon Prime Instant Video is having issues since 09:30 PM IST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Playback Issues
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Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Aachen Buffering
Grundisburgh Crashing
Buckhannon Buffering
Syracuse Playback Issues
Nottingham Buffering
Stuttgart Crashing

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • theEricCarr Eric (@theEricCarr) reported

    @AppleSupport Not able to watch any shows on Apple TV using Amazon Fire device. For every show I try to watch, I get the error message: ”This video isn't available to watch at the moment. try again.”

  • marmosteve Marmo Man (@marmosteve) reported

    @Sandeep59226381 @amazon @AmazonHelp @amazonIN Amazon customer service is awful. I won't be renewing my membership. With Disney plus for video and Walmart beating shipping times with a FREE account, and anfull real supermarket they can pull product from, amazon- byeeeeee

  • CA_MandeepModi CA Mandeep Modi (@CA_MandeepModi) reported from Ghāziābād, Uttar Pradesh

    @AmazonFireTVInd Facing low volume problem with many apps on Fire TV stick. Like MXPlayer, Amazon Video. At full TV volume and Fire stick volume at 10, difficult to listen properly.

  • IGot7_Inspirits IGot7 Inspirits (@IGot7_Inspirits) reported

    This is what I get for being a dumbass and not having an extra on hand at all times since my entire life is on my computer 🙃 I ordered a replacement from amazon but (again WORST timing) it’s Saturday so it won’t be here til Tuesday. And I’m supposed to post a video that day 🙃

  • BryndenBFish BryndenBFish (@BryndenBFish) reported

    I don’t have Disney+ or you’d be hearing awful baby Yoda takes. So the latter. But Amazon Prime video for real.

  • amaditalks Mx. Amadi (@amaditalks) reported

    Quite seriously, right now, if you have a Ring doorbell you are part of the problem and you should uninstall it this weekend. Also, no more making Ring videos go viral. There’s an Amazon deliverer video that’s circulating now. No more of that.

  • redraider1965 Gilbert Reyna (@redraider1965) reported from San Antonio, Texas

    @AOC You lie again if you are over 18 and live with parents and are in school you damn well can claim them as if they are in your basement playing video games doing nothing well then no amount of food stamps can help either one!!! Get a job at Amazon

  • ageofsadz 🌊eternal lizzie☀️ (@ageofsadz) reported

    ik amazon is terrible but i can watch spongebob on prime video and im So happy

  • DividingByZer0s Cindy P. (@DividingByZer0s) reported

    I am ready to buy the iPhone 11 Pro just to upgrade my camera. My #HighCastle screenshots suffer because Amazon's video quality is under-exposed (sorry if that's not the right term, but in still shots, underexposure leads to darker pictures).

  • SlasherTrash Slasher Trash (@SlasherTrash) reported

    @Horrorholic92 Same for the UK, really. I owned both on DVD and the video quality on both was nothing to shout about. Yeah, Train went OOP not long after I snapped up a copy for cheap on Amazon. 👍

  • 2OIegend Ole's Cardiff 2.0🔰 (@2OIegend) reported

    @1eerobinson @martynziegler Always going to have that on ANY service. Obviously prime video is built for Amazon devices first, then onto other devices. No issues at all on my Fire Stick Same as Now TV, Sky go apps work differently depending on what device/smart device, firmware, software etc etc

  • CarynAngelique Caryn Angelique (@CarynAngelique) reported

    @startrekcbs Help! I’m subscribed to CBS All Access through Amazon. When I look at thr CBS app (signed in,) I see the new Short Treks, but I’m told I must subscribe. When I’m using my Firestick or Amazon Video app, I don’t see this year’s Short Treks.

  • real_ryonegishi Ryo Negishi Ph.D. (@real_ryonegishi) reported from Riverside, California

    @YAMAD_YUHYA OK, I'll watch after back to Japan. I can not watch Amazon Prime video in here due to copyright issue.

  • _poneria Poneria / Megan O (@_poneria) reported

    i can play amazon prime video no problem all night long but twitch though endless spinning wheel of dead internet connection every 20-30min

  • scrodclambio Todd (@scrodclambio) reported

    This is nice! But I can’t help but wonder if Amazon, who owns Ring, might actually be behind this now viral video.

  • AceOfArrows Ace Of Arrows (@AceOfArrows) reported

    HDMI cap card #4 goes back to Amazon tomorrow. I'm starting to think I'm *never* going to find one that works well. I've tried: * 2 generics * the MiraBox * the Elgato All had problems like audio or video stutter, incorrect audio pitch, or other such.

  • smsnetwork Mikael Jakobsson (@smsnetwork) reported

    @AliSaboor9 @TCL_TV_Global TCL have many issues like bad support for Amazon Prime Video, and relly bad to give there cosumers long terms support, and information with devices some will get updated and a time frame, and thire HDR low 400 bits is bad as well compire to real HDR stuff.

  • mart69b martin brown (@mart69b) reported

    This prime video for football is shit you ain't no sky sports or Bt sport terrible commentary shit picture for tonight's game no UHD give up Amazon

  • dansmudger Daniel Mark Smith (@dansmudger) reported

    @primevideosport Amazon Prime Video still not working on PS4, all i get is a blank screen and ‘Success’ #poorcustomerservice #poorquality

  • ExileToffee Stoo ‘GU7 Cardinal’ Roberts #GTTO #FBPE (@ExileToffee) reported

    Amazon Prime video has more buffering than Thomas the Tank Engine. Absolutely awful.

  • SteelCityTintin Jack (@SteelCityTintin) reported

    @AmazonHelp Amazon fire stick says video unavailable, error code unknown_error. I can watch arsenal but not Sheffield United which is the game I bought the fire stick in order to watch

  • DarthKotcha Adrien Pierret (@DarthKotcha) reported

    @MKBHD The issue with that is only Google, Microsoft, Amazon and maybe Facebook have the cloud storage capacity to host a massive video streaming site and I don't trust the others much more than Google. We're stuck 😤

  • naressa_khan Naressa Khan (@naressa_khan) reported

    Polished the entire season of Modern Love on Amazon Prime Video in one sitting. It’s so good. Each episode triggered out a specific wound or issue that I either didn’t even know I have, or didn’t realise is still unresolved. Unexpected therapy session.

  • naressa_khan Naressa Khan (@naressa_khan) reported

    Polished the entire season of Modern Love on Amazon Prime Video. It’s so good. Each episode triggered out a specific wound or issue that I either didn’t even know I have, or didn’t realise is still unresolved. Unexpected therapy session.

  • audreahna aud (@audreahna) reported

    just added 7 movies to my amazon watchlist instead of paying attention to a video in class. send help

  • DSWlNCHESTER sara (@DSWlNCHESTER) reported

    the only problem is that on amazon prime video it's just until season 11

  • Dave_Holland1 Dave Holland (@Dave_Holland1) reported

    @primevideosport Amazon help - Amazon prime video. You say your showing all of Boxing Day games, now what happeneds if these games are cancelled with the bad weather - snow, fog. and when the games get's moved to another date, will you still show these games

  • MabizelaToda Furnispur (@MabizelaToda) reported

    @Robbo4479 Got the amazon video app on the Xbox and logged in on that. Aside from it freezing just before HT the picture quality was excellent

  • abyzien Abyzien ⛧ Serpentis (@abyzien) reported

    @sunshinesmile_s @belzebubs_band @yogslothoth @obesyxsyxsyx @hubbathofficial @samaelgamgee Oh, yeah, the "problems" are intentional in the video, but not supposed to be intentional for the band. I love the Belzebubs comics. I just bought their book on Amazon, and it got here today.

  • waynehazell Wayne Hazell (@waynehazell) reported

    @AmazonHelp Amazon, I have prime video on my smart tv, this did not have any links to the matches, I went online on my smart tv, only to be told my device is not supported. I went on my laptop and this is where I experienced issues, streaming issues. This is not acceptable.

  • AethyrUlf Aethyr | EXTRA WOLF (@AethyrUlf) reported

    Oh god, Amazon Video has a subscription where for £3/month you can watch all of Pokémon Help me I don't think I'm strong enough to resist

  • Marlow22 Marlow (@Marlow22) reported

    @PrimeVideoCA The Feed seems to have broken my Amazon Prime video app on my 4K Apple TV!

  • mellowist madz 🍀 (@mellowist) reported

    Me: (puts off an assignment that requires watching two documentaries until the night it’s due. One of the links provided is broken.) Also me: aw shit haha **** well let’s try something (searches on amazon prime video) Guess who found their documentary, boys.

  • Lamela11i Gin🇮🇹 (@Lamela11i) reported

    @AmazonHelp I appreciate the reply but I used a wired connection that's been working fine for years I've had no problems with streams. I know the premier league live streaming service is new to Amazon prime video and I hope your team are looking into these issues and they get resolved.

  • AFC_AdidasEra The Adidas Era (@AFC_AdidasEra) reported

    The football on Amazon Prime Video is an absolute shambles. Constant buffering/turning off.. server errors. The sooner this gets ****** off, the better. @amazon leave it to @SkyUK and @btsportfootball

  • Gigsandgadgets Wayne Andrew Carson (@Gigsandgadgets) reported

    Loving #Amazonprime cover of the #premierleague The quality of the #streaming is amazing. Time for #Nowtv etc to up their game. #Amazon how about calling it Prime Premier League instead of Prime Video. #Goal #Premiership #Football #Streaming #Quility #Choiceofmatches #Bestleague

  • ElliotBetts11 Elliot Betts (@ElliotBetts11) reported

    Also, Amazon prime video is awful

  • andrewlibra Andrew Libra (@andrewlibra) reported

    Thoroughly unimpressed by @primevideouk from #Amazon for tonight’s premier league game. Poor video quality many times throughout. #btsportfootball and #skyfootball have nothing to fear if this is what Amazon are offering

  • joe_hindmarsh Joe Hindmarsh (@joe_hindmarsh) reported

    People moaning about amazon prime video quality, stop moaning we are all abusing the 30day free trial to watch these prem games 😂😂😂

  • HazKhalifa13 Haz (@HazKhalifa13) reported

    Quality stream from Amazon Prime video! 💯🔥

  • radiothechis 𝙳𝚊𝚗 𝙲𝚑𝚒𝚜𝚑𝚘𝚕𝚖 (@radiothechis) reported

    I think Amazon might rename Prime video to Buffer. It also appears to be two minutes behind the live event.

  • emilysavage3 Emily Savage (@emilysavage3) reported

    Amazon prime video better sort out their live picture quality because if it’s like this on Boxing Day all hell will break loose in the Savage household! #absoluteshitequality

  • rodders_david David Stephen Rogers (@rodders_david) reported

    @GaryLineker Don’t worry, the picture quality and steaming is know why they are Amazon Prime watching VHS tapes.

  • inspiredlanky Paul Buckley (@inspiredlanky) reported

    @primevideosport For two nights running my Firestick has failed to show the match that I wanted. I get a message telling me that it's a video error and to try later or contact yourselves online. Yesterday I had a chat with someone from Amazon. I gave up after more than 30 minutes.

  • LukePingu Luke (@LukePingu) reported

    @DJNathyB Login to Amazon video on your computer and open multiple tabs.

  • thatguyuk Chris Field (@thatguyuk) reported

    @cookieonscreen Had that issue last night too. Try using the Amazon video app on your phone.

  • Grover19692 Grover1969 (@Grover19692) reported

    Amazon Prime. The quality of your football streaming service tonight has been shocking. I'm watching it on virgin media box not over the internet and the quality is #dodgy video, #80sTV , #NotHdtv

  • Holland_SZN Sofian #PellegriniOut (@Holland_SZN) reported

    Amazon Video on the laptop is terrible compared to the TV aswell, the stream quality turns from 480p to bloody 1080p every 30 seconds!!!

  • Cresswellstoe 3 (@Cresswellstoe) reported

    Btw, Amazon prime video is awful, just like watching a stream, I’m behind like a minute in the game, honestly awful and the commentators are dreadful

  • Christo43884926 Christopher Meehan (@Christo43884926) reported

    I've got 300mb broadband and never have an issue with anything but this Amazon Prime pish is bouncing up and down with video quality like **** knows what.

  • smnhndmch 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Simon H 🦁 (@smnhndmch) reported

    The football may be shit but the video quality on Amazon prime is bloody brilliant! #AVFC

  • thebluemadmax Jamie Mackenzie (@thebluemadmax) reported

    Pretty impressed with the picture quality on Amazon prime video. For a streaming site I thought it would be shite but it’s actually really good 👍🏻

  • icymru_digital Robert Geary (@icymru_digital) reported

    @Vicky1703 I shutdown the Amazon video app restarted it no problem sense

  • mrschalky25 Rita (@mrschalky25) reported

    Sky broadband is particularly crap tonight so the Amazon Prime Video is awful. The constant pause and load is so annoying. Going to watch the match on another link on my 4G.

  • afcolivxr Oliver (@afcolivxr) reported

    This Amazon Prime stream has worse quality than a ******* porn video on a budget of £10 ffs

  • Cazza7 Caroline Ames (@Cazza7) reported

    I’m not convinced with the picture quality for the football on Amazon Prime Video 😫

  • thorts182 jack (@thorts182) reported

    streaming a game on amazon video is a joke, worst idea ever. the game is two whole minutes behind where it should be. football needs to stop letting channels dictate when they play or how it’s watched

  • DanielWrightx Daniel Wright (@DanielWrightx) reported

    @premierleague disgusted at the quality of the picture on amazon prime video. Absolute disgrace! Ruining football.

  • TheRealNillian Neil Stapleton (@TheRealNillian) reported

    Watching Liverpool warm up on Amazon Prime Video, actually impressed with presentation and video quality #LFC #AmazonPrimeVideo

  • MNajeeulla N@J€€B Bin @bdull@h (@MNajeeulla) reported

    @iFFALCONIndia I m K31 43 user since Aug! Got official Amazon Prime video update from Google Play Store in Nov. So installed it & was working properly on month & again Prime video removed from Play Store and not working! Why not providing proper prime video for Iffalcon Andr tTv

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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