Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (27%)
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Buffering (26%)
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Crashing (22%)
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Sign in (21%)
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Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Taiyuan |
Crashing | |
 Stephenville |
Playback Issues | |
| Cypress |
Playback Issues | |
| Baton Rouge |
Crashing | |
| Portland |
Playback Issues | |
| Hendersonville |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Stacey Horrocks
(@shorrocksalot1) reported
@lauren_khanh @PrimeVideo It really did. I can't understand how so much money, effort, support cranks out such crap. I am a disabled couch potato professional, and I couldn't blv how poorly done this was. It's like quality doesn't matter and shameless Coke can advertisement all through too.
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Ada
(@adahaman1) reported
@becksconnery @PrimeVideo I’ve literally rebooted twice thinking it was an issue with my device. @PrimeVideo why have you taken this off when it’s only been on for less than a week? And with no warning!
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Toss a Coin to Your Photographer
(@BrittA2211) reported
@AmazonHelp @PrimeVideo Signed into Amazon on the Amazon website, but when I click Prime Video, it makes me sign in again, but tells me my password is incorrect? I REALLY dont want to reset my password
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bombshell blonde by brooke
(@by_bombshell) reported
@PrimeVideo watching “ Tell Me Your Secrets” I’m enjoying it. However there’s some mastering issues. The background music is too loud and drowns out the dialog. It’s an easy fix
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Kate, the currant bun
(@kate_currant) reported
@PrimeVideo Worst ending! Clearly they scrambled to see how they could end it so they can do another season.
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KLAZOMANIAC KIP
(@TigerSquat) reported
@Titus1012 @PrimeVideo I KNOW I COULDNT HELP MYSELF AFTER I TYPED IT ALL OUT
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crumplecrap
(@crumplecrap) reported
@IhateBenRayner @Filterologist @PrimeVideo It’s terrible and not in a good way.
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Hank Selva
(@HankSelva) reported
@PrimeVideo @salmahayek Terrible movie.
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Pamela Mcl
(@pamcloughlin) reported
@BlueReamo @primevideouk @PrimeVideo Exactly - that's the issue.
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Ree Haney Varcoe
(@ReeVarcoe) reported
@PrimeVideo wouldn’t a better line for the #Flack promo be “The world keeps turning...we just help spin.” (Aren’t they spin-doctors, after all?)
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wookiee
(@fuzzieewookiee) reported
So @PrimeVideo, why does #TheExpanse work on my Samsung Smart TV App but not my Firestick on the same TV?
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Ada
(@adahaman1) reported
@PrimeVideo have you taken off criminal minds? Been trying to watch but keep getting an error code?
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Chris Schachern
(@ChrisSchachern) reported
from
Novato, California
Watching THE ODD COUPLE (1968) with Jack Lemmon & Walter Matthau on @PrimeVideo. Believe it or not, I never saw this one but ironically I’ve seen it’s sequel and the various incarnations. Does that make me a terrible person?
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Georgie Frost ❄️
(@GECFrost) reported
My relationship is on the line if we have to decide another movie to watch on @NetflixUK / @PrimeVideo... For the love of God, help me Twitter! What's good to watch out there? After Boris, obviously...
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Kiki
(@kshavu) reported
@AcornTV @PrimeVideo help! Episode 3 of Cold Call thru the amazon prime app (Canada) is only 15 mins, so much is missing!! Great show! Please fix.
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colin macarthur
(@macsmutterings) reported
We recently subscribed to #PrimeVideo and infuriatingly when trying to watch shows on here it keeps buffering or freezing up with annoying message “something appears to have gone wrong” but no issues with any of our other streaming services. Anyone else?
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peek a
(@peekA_education) reported
@PrimeVideo @salmahayek This movie was awful, truly a waste of time.
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hayu
(@hayu) reported
@LauraMa26383673 Hi. So sorry for the delay. @primevideo is aware of the issue and working to get the episode up ASAP. x
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rylee
(@ryleexjane) reported
@PrimeVideo will never work on my Roku anymore even though my internet speed is just fine. It’s so frustrating b/c I own so many movies that I can’t watch.
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ReallyReally
(@2020WasAPortal) reported
@obnoxious_sonny @myqueenlucyliu @PrimeVideo I hope not. You seem terrible. And a turn off.
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Alcânsauce
(@PassLikeThiago2) reported
@PrimeVideo @AmazonHelp Prime video are the worst football broadcasters. Discuss.
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colin maggs *stargarmy rdp
(@drlecter1976) reported
@JoshRoush @PrimeVideo 1 work c?!ts
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Kirsty Liv 🦋
(@kirstynimmo22) reported
@PrimeVideo it’s 8PM and still no rhoa , I’m considering cancelling my service as this is the only show I watch on prime and no attempt has been made to fix it.
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josephine
(@hongsharpay) reported
@PrimeVideo please fix your quality i'm not paying for 480p
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Kate Halls
(@MrsKateHalls) reported
@AmazonHelp That link is of zero use to me when the issue is that I can't sign into my account. Because primevideo keep sending an access code to an email address that no longer exists.
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Kate Halls
(@MrsKateHalls) reported
I have a username and password for primevideo. I need to update the email address, because it no longer exists. But now I can't sign in without a notification code sent to that email address. Which no longer exists.
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Lego Man
(@LukeRhysJones) reported
Considering it’s the richest company on the planet @PrimeVideo has the most awful user interface! Pathetic!
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Troy McClure
(@frinkatron) reported
@PrimeVideo Give Patriot a final season(s). I need finality. Help.
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Alcânsauce
(@PassLikeThiago2) reported
@primevideosport @PrimeVideo @AmazonHelp Prime video are the worst football broadcasters. Discuss.
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Tony
(@RUBICON41) reported
Hey @PrimeVideo can you guys fix mad men so the next episode just play without the app crashing.