Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (31%)
• Buffering (28%)
• Crashing (21%)
• Sign in (16%)
• Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Colorado Springs	Crashing	13 hours ago
Kansas City	Sign in	13 hours ago
Hereford	Buffering	18 hours ago
Lansing	Crashing	20 hours ago
Dallas	Playback Issues	24 hours ago
London	Sign in	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chumly Pieplate (@Chumly_P) reported 2 minutes ago

  Hey @PrimeVideo! You know that HDCP protocol? Well, I'd really appreciate it if you'd tell me how to make your technology work correctly My PC, video card, cables, monitors are all compliant, but every time the computer wakes from sleep I need to turn off monitors for 10 sec.

• 
  Vishal Khandelwal (@vklucky05) reported 3 minutes ago

  Plz help I am unable to upgrade my prime subscription @PrimeVideo @amazonIN

• 
  The Real Lee Burridge (@leeburridge) reported 4 minutes ago

  @AmazonMGMStudio @PrimeVideo Are they using the Stargate glitch travel through time? We would have found out if you hadn't cancelled the new Stargate series I guess #savestargate

• 
  Levor Trawrence (@Levor_Trawrence) reported 5 minutes ago

  @PrimeVideo can we transfer money from the rocket building budget and put some in the "fix the reason why I can't rewind without triggering the same commercial block I just watched" budget

• 
  Ron Handley (@ronaldhandley) reported 15 minutes ago

  @The_real_Karzir @PrimeVideo Fair enough. :) To be fair, the I think the first Hulk movie was terrible, but I AM glad they made it.

• 
  jesus jones jr (@mexillentJunior) reported 16 minutes ago

  @Nina7Infinity @AmazonMGMStudio @PrimeVideo The Amazon writers and producers are probably gay as **** so this will probably work out better tbh

• 
  Jude Davies (@iam_judedavies) reported 19 minutes ago

  @PrimeVideo @PrimeVideo I’m having issues with my account. Can’t even reach your customer care

• 
  Nerd Cookies (@nerd_cookies) reported 21 minutes ago

  I had a terrible dream last night that @AmazonMGMStudio and @PrimeVideo canceled the new Stargate series. Can you imagine the fan backlash from such an unbelievably stupid decision? Stargate fans would NEVER stop talking about it. #Stargate #SaveStargate

• 
  Accused Scot (@AccusedScots) reported 21 minutes ago

  @UrGirl_xo @netflix @PrimeVideo The fact you’ve moved from discussing the issue to personal insults tells readers everything they need to know.

• 
  Sassy7_GeekChic (@FollowMyBehind) reported 22 minutes ago

  @PrimeVideo Huge snooze fest. Awful pacing, offensive acting, and just stale all around.

• 
  Cuz (@JustCuz55545537) reported 22 minutes ago

  @Jack2LOneill @PrimeVideo Holy ****, I totally forgot about War of the Worlds, by far the worst movie produced this decade.

• 
  EndeavourInspired (@Endeavourov1) reported 23 minutes ago

  @AmazonMGMStudio @PrimeVideo For some reason my posts keep tagging the wrong accounts. But I won't give up! Twitter errors cannot stop Stargate fans! #SaveStargate

• 
  Moze2k (@moze2k) reported 27 minutes ago

  Cancelling stargate is the worst decision ever made, please reconcider. @AmazonMGMStudio @PrimeVideo #SaveStargate

• 
  Babi (@BabiQuinones) reported 28 minutes ago

  @AppleTV @PrimeVideo I haven't been able to finish the Tehran series for two days. It just keeps loading every five seconds and nothing happens. I've tried everything Prime and Apple suggested to fix the problem but nothing has worked What are going to do? Thanks @AppleSupport

• 
  ࣪ ⋆ ♡ ℴ𝓁𝒾𝓋𝒾𝒶 ˚꩜｡ (@littlekwan13) reported 30 minutes ago

  @PrimeVideo I've watched this clip for a thousand times and I am still screaming and giggling and kicking my feet and panicking about the ending. Someone help me (actually don't).

• 
  /ɛrkæns/ (@Eircans) reported 31 minutes ago

  @klivesean @mybroadband @PrimeVideo The content is okay but I get your point. For me, Disney+ is the worst. They'll eventually outprice themselves and shut down the service.

• 
  Jay Phillip (@JayPhillip_) reported 32 minutes ago

  @PrimeVideo I have a problem I need customer support for. How do I do this?

• 
  Kevin Perry 💙 🖤👆🏽 (@kevp720) reported 32 minutes ago

  @alanbarcoff @SportsonPrime @PrimeVideo You're too funny and completely emotionally attached to a narrative you've already decided is true. Calling yourself a body language expert doesn't magically let you read minds. You're taking a few sec of video and inventing motives, insecurities, and secret agendas. Crazy work

• 
  Plankton, PhD (@Plankton445140) reported 33 minutes ago

  @Jack2LOneill Maybourne we need your help, thats how desperate we are @PrimeVideo @AmazonMGMStudio

• 
  _doesnotcompute (@_doesnotcompute) reported 34 minutes ago

  @PrimeVideo What's broken is your business model. Stop destroying classic franchises by trying to appeal to younger audiences, and bring back Martin Gero's #Stargate!!

• 
  Sachin Dhone / सचिन ढोणे (@sachin_dhone7) reported 36 minutes ago

  @PrimeVideo @PrimeVideoIN I'm facing an issue with my Amazon Prime account and haven't been able to get it resolved through regular support channels. Could you please look into this and assist me?

• 
  Nicholas Radoszewski 🍊 (@memyselfandmaga) reported 38 minutes ago

  @PrimeVideo I dont get it. Just like I dont get Canceling Stargate made by Stargate writers. In the midst of terrible tv/movies that are trashing current "cinematic universes," why are you continuing the failure trend, instead of doing something awesome? #SaveStargate

• 
  Badseminole (@nebseminole) reported 39 minutes ago

  The only problem with @NASCAR on @PrimeVideo is there is no replay to watch. Can we get that feature?

• 
  Sᴜɪᴛ 🇦🇺 (@YourselfSuit) reported 45 minutes ago

  @AmazonMGMStudio @PrimeVideo Please step up and help save minorities and marginalized shows like Stargate. We have too much crap and the good, well written, well acted, great story shows are now marginalized and are minorities. Step up and save Stargate!

• 
  Ginge -/Kev (@Kevc4d) reported 47 minutes ago

  @Nina7Infinity @AmazonMGMStudio @PrimeVideo A while back, Microsoft Flight Simulator 2024 had big problems. Others and I kept pestering them for a fix, their way of fixing it was just to block everybody. I expect Amazon to go down that route.

• 
  Peterhausen (@BigSpoonBear) reported 54 minutes ago

  Even @CodyRhodes managed to finish the Story... @AmazonMGMStudio @PrimeVideo sort it out and help Stargate fans finish their story.... #SaveStargate #WWE #Amazon

• 
  Amanda Parsons (M.ED) (@Amanda_Parsons) reported 54 minutes ago

  @AmazonMGMStudio @amazon @PrimeVideo Having the OG creators of #SG1 involved will decrease the amount of toxic fan issues & because the show is meta & explores various genres it will help with the broad appeal. Ignore the stupid people.

• 
  Kick Rock (@HamiJeMi) reported 59 minutes ago

  @PrimeVideo Who has watched this? Some say it's great, others say it's awful.

• 
  Will, politically homeless once again (@spudhawg) reported 60 minutes ago

  @PrimeVideo I’d much rather have Stargate. That’s a quality franchise people actually like.

• 
  Calla 💛💙 & 🖤🤍💚🍉 (@Survive_thriver) reported 1 hour ago

  @PrimeVideo Omg this looks so good!!!! I loved her in broken on CandyJar!