Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (24%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta |
Crashing | |
| Vacaville |
Crashing | |
 Perth |
Crashing | |
| San Diego |
Buffering | |
| South Lyon |
Sign in | |
| St. Louis |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Mara
(@Mara18181818181) reported
@RCNconnects @PrimeVideo Internet issues again and I live in Astoria! WTH?
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DBL
(@DivebarLiberace) reported
@PrimeVideo duuuude can you PLEASE add chronological filtering to movie search ? Your categories show me pretty much all the same things- I feel like your computers try so hard so fast to READ my mind they haven’t ever KNOWN it ! WTF ? Fix it please
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M ♡
(@juspopmolly) reported
anyone else’s @PrimeVideo not working on a smart tv???
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Chris Skillern
(@Talk2Skillern) reported
@PrimeVideo what’s up? Your app won’t open on any of my devices #help #refund
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Stephanie Michelle
(@0stephg0) reported
Hey @PrimeVideo can you fix your HORRID streaming so that I can actually watch shows that I PAY for instead of buffering every 3 seconds and then giving me an error message??? I don’t have this issue with any other streaming services!
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Dean Wiseman
(@WiseMade) reported
Hey @amazon @PrimeVideo your videos will no longer stream on 4k samsung TV. Keep getting the error a problem has occurred when trying to play the video. Restarting, unplugging everything, even reinstalling the app does not resolve the issue.
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Biff
(@iliastub1) reported
@B1878Terry It’s absolute shite isn’t it? Can’t stand it. The schedule for all 3 days is awful on BBC1 ... thank heavens for @NetflixUK @PrimeVideo 🙄
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🏳️🌈 קריסטל
(@stonedinegypt) reported
@PrimeVideo can you fix the POS description that you can never read ?????? It cuts off the entire description of the ******* film and there is no solution online. @amazon @PrimeVideo hellooooooooo
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Uday
(@Uday_9010) reported
Why you are not solving #WidevineL1 problem in #RedmiNote7Pro with @PrimeVideoIN app. I'm not getting HD support in #PrimeVideo app since March 2020 system update. I received the system update : MIUI 11.0.8.0.PFHINXM. then I lost HD support in @PrimeVideoIN app. @XiaomiIndia
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MuncieAgain
(@AgainMuncie) reported
@PrimeVideo what in the world is the point of @CBSAllAccess as a prime channel when it won’t work on a television. I get a “not available on this device” message Why??? Why should I pay for a channel I can’t watch on the TV?
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Laura Oppecini - wear a mask and be kind to others
(@vinegardog1) reported
@DamnedScientist @PrimeVideo @farscape LOL about spelling the vet - I had to spell it out too when Vin was around. If he heard the work, he'd start whimpering like a coward.
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•
(@MxGee_) reported
Why tf do I have commercials all of a sudden?? and how do I remove them? Customer service was no help @PrimeVideo
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shaun_no_Connery
(@Warpig1970) reported
@aijaffery @TrevyOnMars @PrimeVideo Look at you making assumptions. Well ***, I don’t work for, or get paid in any way by Amazon. I’ll I said I’d they are paying a starting wage where I live that is double our minimum.
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Massah D
(@klonokid) reported
@AmazonHelp I don’t have a problem with orders. #PrimeVideo is so messed up I am not watching. Thanks for letting #Alexa give me notifications today of items delivered yesterday
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Omsri Behera
(@BeheraOmsri) reported
@PrimeVideo why u video quality de grade on my poco f1
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Football Oracle
(@TorreviejaMatt) reported
@PrimeVideo @TheBoysTV @theboys love the TV show. Such a shame you have tried to ruin it with the ridiculous casting of non English actors in English speaking roles. As an Englishman, it really irks me to here such awful attempts at English
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ShadowX154 | Film, TV And Gaming 🎈
(@ShadowX154) reported
I Just watched #UncleFrank on @PrimeVideo.. Regardless of whether your left or right. I think we can all agree that this film submits a very heartfelt message to people who might not understand how it is to be gay. Although Im not gay, I couldn't help but empathize @GraceRandolph
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Mitch Manning 🦁💜💙
(@MitchM77) reported
@PrimeVideo why is season 5 of #ThisIsUs not coming until January??? I need my fix!!!
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tishe (tea-shay)
(@tishe_ef) reported
I’m not deaf but I love subtitles, the subtitles from Criminal Minds on @PrimeVideo are constantly wrong. Please fix this, it’s ableist for them to be incorrect and coveting a different story.
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melonfraufrau art & design
(@melonfraufrau) reported
Well @PrimeVideo @AmazonHelp I'm still having trouble paying for Amazon Prime. The last time you told me to call my bank and I called and they liberated all blocks imposed by VISA yet you still keep declining my DEBIT card even though I know I have sufficient funds. Why??? 😑
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shaun_no_Connery
(@Warpig1970) reported
@TrevyOnMars @PrimeVideo “They” being Amazon. I was saying that Amazon was paying a very good starting wage for the DC they opened. No I don’t work for them.
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Holly Jolly Christmas 🎄🎅🎁
(@Wheeliegirl1962) reported
@lindsayRaeg @HBO @PrimeVideo They didn't even address the problem! You HAVE AN HBO SUBSCRIPTION! Call them instead. That isn't right.
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Amaan Rizwan
(@amaanthinks) reported
Royal Society calls for lower streaming quality to cut emissions. There is room for decentralized content with encryption. Just putting it out there. #Netflix #PrimeVideo #Hulu
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Arnold García
(@Arnolds_Life) reported
@PrimeVideo @maddheadkurtis Free Britney 😭 she’s abused, her family and management are sh*t please help her
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SSATLJeff
(@SsatlJ) reported
@PrimeVideo Fix your sloppy @roku app. When I watch ANY trailer, it adds that title to my Watchlist. But I can't remove it b/c the * button no longer works (& the the title page says it's NOT IN my Watchlist). Buggy AF. Slack & sloppy. Sloppy & slack.
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DaveTheDude
(@dimarder) reported
@PrimeVideo I’ve been trying to watch @TheNeighborhood for two days on StackTV and it says there’s an error on your end. What’s up with that?
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Daniel Blundell
(@bigdan89) reported
Any chance @PrimeVideo can work with @SkyUK to get a Amazon Prime Video app on SkyQ boxes 👍🏻
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DirectorJaxPrice
(@director_jax) reported
Netflix and Amazon are terrible with their Christmas movies right now. For Amazon, the Christmas movies that we actually know, you have to either rent or pay. For Netflix, I don’t see a single Christmas movie that I know of except the Grinch! C’mon @netflix @PrimeVideo Really?!
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Kayla Boviall
(@kayla_ann2016) reported
The fact that Three’s company isn’t on any streaming platform really upsets me @hulu @netflix @PrimeVideo one of y’all needs to fix this!
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𝓢𝓾𝓰𝓪𝓻𝓑𝓮𝓪𝓽𝓼
(@SugarBeats) reported
@PrimeVideo is experiencing another network outage. Does anyone know what Error Code 9912 pertains to?