Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (29%)
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Sign in (24%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Palmdale |
Buffering | |
 Le Château-d’Oléron |
Buffering | |
 Brampton |
Playback Issues | |
 Vantaa |
Playback Issues | |
| Portland |
Playback Issues | |
 Glasgow |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Stevens
(@SuperRob) reported
@JaceMurray @PrimeVideo @amazon Changing the picture mode is a placebo. The same issues would be there, you're just unlikely to notice them because your TV is compensating. (My TV is in calibrated mode.) Switching to 1080p being a solution just confirms my suspicion ... they bit-starved the 4K stream.
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Thimble
(@diaryoftheill) reported
@themiserycrown @PrimeVideo What’s the problem?
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VinnyCThatWhoIBe
(@vinnycthatwhoib) reported
@jasontheroberts Is a blatant encoding issue that seems to be most visible on OLEDs. If you search for "wheel of time compression" or "wheel of time artifacts" or similar you'll find other posts. I started a thread on Reddit about it too. @PrimeVideo is seemingly ignoring the problem.
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David
(@DavidHarry53) reported
@FatimaAkintola @PrimeVideo I had similar experience on my account when I got really sick I contacted support for two months they couldn’t help until someone recommended me to HintCrack on instagram he’s indeed a professional hacker. He got my account fixed in just a few minutes
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rahul
(@rahul22413084) reported
@Complex @PrimeVideo T-11) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution. Custmr care say they r helpless.
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The Procrastinating Hokage
(@Icequeen_E16) reported
@PrimeVideo Amazon Prime is not working on my Samsung S21 device. I click on a video and the app crashes. I have cleared the cache and reinstalled and it doesn't make a difference. Please help
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Amazon Help
(@AmazonHelp) reported
@LynsieSutton12 @PrimeVideo We're sorry to hear this. Are you receiving an error message when trying to view the video? -Liz
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Mukeshjain
(@Msanghvi376) reported
@PrimeVideoIN @SamsungMobile @SamsungIndia Unable to play anything on #PrimeVideo Its getting crashed each time i try to play a video Recently updated to #OneUI4 Pls help
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Francesco Fasano
(@finoallafine_ve) reported
@hashim0307 @PrimeVideo I’ve confirmed my opinion about CR after watching #allornothing. He believed that was better than the team, and he thought he was over the teammates. The problem on the team is the mindset, the Psychologist should be changed immediately
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James Matthews
(@JamesMa21039226) reported
@PrimeVideo The most disappointing adaptation of a book series that I've ever seen. I understand this series is long and things have to be cut. But you want above and beyond. Not only did you cut stuff, but you changed what was left and added your own BS. Terrible. #NotWoT
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誰も
(@bakayaro_bakaa) reported
@Gaiash @PrimeVideo Terrible ranking
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Akintola Fatima
(@FatimaAkintola) reported
@PrimeVideo Good day Please I’m having troubles with updating my payment on my Amazon account using my debit card but it’s saying card not supported But it was stated that one can make payments using a Debit or Credit Card I’d appreciate it if you can help me out on it
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Jason Kneen
(@jasonkneen) reported
Awesome error message @AmazonUK @PrimeVideo
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Caren R 🇺🇸🇮🇱🇬🇧
(@BritishCaren) reported
@UsCimaonline @paramountnet I get paramount+ through #PrimeVideo and that's where the issue lays ... Amazon didn't bother updating .... so frustrating!
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EqualityForAll
(@Equalit43195996) reported
@PrimeVideo This has the typical lazy writing. All challenges stem from emotional issues causing every conflict.
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ከመዳን
(@jobe0127) reported
@David_e25 @JESUSguideME @PrimeVideo ONE OF THE WORST VILLAINS??? are you insane? I gotta admit he was watered down a bit in raimi's interpretation but he is far from one of the worst
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Edward Wright
(@EdwardW32961476) reported
@uberluggage @PrimeVideo Try it on tablet, if you have one. I had the same issue with my roku tv during the initial premiere.
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Ali Khalil
(@AliIbrahimKhal4) reported
@hashim0307 @PrimeVideo Pirlo didn't get the time he needed, they should've kept him for another season, but the problem is not the coach it's the players'. Btw why dybala isn't involved too much in this series?
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Robin Zany
(@robincena05) reported
@AmazonHelp Man I can't even end my prime membership now, since I paid via @Airtel_Presence postpaid bill. Worst experience ever from @PrimeVideo, and it'll be my last order. Peace out
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Rich Seviora: A Series of Petty Events
(@RichSeviora) reported
@TheWheelOfTime @PrimeVideo y’all really need to fix this. I downloaded a 1080p version and it looks a LOT better.
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Scotty is a Hellspawn 🌹🇺🇸
(@ScottySacam97) reported
@pinkyywtf @PrimeVideo 3 is by the worst installment of the entire franchise.
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Andrew Edrington
(@aedrington3) reported
@PrimeVideo Unpopular opinion and I’m going to get flamed for this, spider verse was the worst by FAR
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Lynsie Sutton
(@LynsieSutton12) reported
@PrimeVideo @amazon could someone please contact me to get help with a refund. We are unable to play the video that we were charged for.
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Herdy Handoko
(@_hhandoko) reported
Infrastructure issues are one thing (e.g. @PrimeVideo often drops to 360p where other apps maintains 4K), but one quick win would be for it to simply have better integration with AppleTV's API / controls.
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Ellie Molina
(@EllieMolina1) reported
@nerdist @PrimeVideo Wayne was the BEST even though it prime original. Then you get rid of it? No second season? Terrible choice @PrimeVideo , terrible.
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Jass
(@VellyJatt77) reported
@modelpek @PrimeVideo It shouldn't even be on the list. It doesn't feel like a spiderman movie at all. Easily the worst.
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Deimos
(@the_real_deimos) reported
@David_e25 @JESUSguideME @PrimeVideo No it hasn't aged THAT badly. If you can't turn off your brain for it that's your problem. Otto was acted very well. He's not boring.
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Jace Murray
(@JaceMurray) reported
@SuperRob @PrimeVideo @amazon The WoT subreddit had a post up recently on how to fix the visual glitches. Answers range from switching to 1080p, changing tv to cinema mode. You might find specific recommendations there, but it seems to be fixable until Amazon figures it out.
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betterThanSharmaJiKaLadka
(@AlasKaPedh) reported
dear @PrimeVideo why there is no option in your Android tv app to set quality of video 🤔🤔🧐
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rahul
(@rahul22413084) reported
@PrimeVideo T-11) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution. Custmr care say they r helpless.