Amazon Prime Video

Is Amazon Prime Video down?

Some problems detected at Amazon Prime Video

Users are reporting problems related to: buffering, playback issues and sign in.

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Amazon Prime Video problems in the last 24 hours

The following chart shows the number of reports that we have received about Amazon Prime Video by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Amazon Prime Video Outage Chart 01/23/2022 11:05

January 23: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 05:30 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Buffering 34.73% Buffering
  • Playback Issues 23.29% Playback Issues
  • Sign in 21.58% Sign in
  • Crashing 16.72% Crashing
  • Video Quality 3.69% Video Quality

Amazon Prime Video Outage Map

The most recent outage reports and issues originated from:

United KingdomLondon Playback Issues
United KingdomAirdrie Crashing
United KingdomLondon Playback Issues
United KingdomBarry Buffering
IndiaNew Delhi Playback Issues
BrazilPaulo Afonso Buffering

Amazon Prime Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:
  • Prashan28254471 Prashant Sharma (@Prashan28254471) reported

    @PrimeVideo Hi have registered for your services thru Airtel. But it still says we do not recognise you when I login. Whom should is call. It’s a pain

  • AmazonHelp Amazon Help (@AmazonHelp) reported

    @Dayamhamane We understand your concern regarding the Amazon PrimeVideo. We've checked and can see that everything is working fine from our end. Request you to try clearing the cache/cookies and reinstalling the app, and do let us know if the issue persists. -Mohsin

  • IntwalaChirag Chirag Intwala (@IntwalaChirag) reported

    @PrimeVideo prime video working till yesterday, suddenly stop working. Please check issue. Asking for recharge & my validity is upto 22 feb

  • MaitreyaGuduru Maitreya Guduru (@MaitreyaGuduru) reported

    Why does @PrimeVideo search feature doesn’t work properly? 🤔(Facing this problem from a long time tbh)

  • cpdarkknight 2legit2quit (@cpdarkknight) reported

    @PrimeVideoIN I will ask him to pay for my this years Amazon prime subscription!! Coz I’m broke. You think you can help @AmazonHelp @PrimeVideo

  • jhahilagyani agyani (@jhahilagyani) reported

    Dear @alluarjun the sound editing is so worst in @PrimeVideo that dialogues we can't hear...the film impact is reduced to 50%..#Pushpa

  • SairamSatyavad Sairam Satyavada (@SairamSatyavad) reported

    @PrimeVideo Hi Team, Not able to access my Prime videos on my mobile app and Fire TV from yesterday night. Called up customer service thrice 2 times got an answer telling that there is a server issue due to which many devices and overall app is not functioning. Any ETA for this

  • achandan47 Chandan Akiti (@achandan47) reported

    @PrimeVideo‘s fast forward and rewind options are the absolute worst and they spoil the whole movie experience.

  • beberibang bhaskarthakuria (@beberibang) reported

    @PrimeVideoIN primevideo not working cin #firestick Amazon please resolve ASAP

  • Savvysush Sushant Mendon (@Savvysush) reported

    @AmazonFireTVInd are you facing any outage on Firetv? I am constantly being greeted with "home screen is currently unavailable" error. All other apps work except prime services like primevideo etc. Tried calling customer care... too much wait time... is there an issue?

  • MarcStarvaggi Marc Starvaggi, MPA (@MarcStarvaggi) reported

    @PrimeVideo I rented a movie and wanted to cast it from my phone to my tv. I started it on my phone bc I didn't realize the casting had disconnected in the time it took me to rent. When I cast it, I got a message saying I was using too many devices. This is an enormous issue.

  • ashabraham12 Aashish Abraham (@ashabraham12) reported

    @PrimeVideo watch party doesn’t work well, huh? Even with your firetv box? That’s kinda sad right?

  • el_daddeo Chris⚡Boltson (@el_daddeo) reported

    @PrimeVideo @JackQuaid92 If you're not watching The Boys you need to fix that.

  • Twitchwatcher30 TW3000 (@Twitchwatcher30) reported

    @UDutchkitty @CriticalRole @PrimeVideo But apparently that only goes to the general audience and not Amazon paid reviews. Unfortunately when Amazon got involved the entire kickstarter changed. Some for the better and some for the worst. Ie David Tennant and needing prime to watch an already funded show.

  • grandrick7 Rick sanchez! (@grandrick7) reported

    @mahdi @PrimeVideo hi mahdi im from iran i want you support me to sell my nft for your brother in iran here is very hard for living with economic problems and selling this nft can help me pls

  • rahulkumar41191 Rahul Kumar (@rahulkumar41191) reported

    @PrimeVideo @AmazonHelp prime video has been down for ~2hours. Not working on apple app/ android TV/ firestick

  • AshfaqHussainK7 Ashfaq Hussain Khan (@AshfaqHussainK7) reported

    @PrimeVideo i m watching interstellar on ur platform with hindi subtitles but the problem is that subtitles timing not match with the dialogue can you fix it for the peoples who love to watch the movies on your platform... Thnx..

  • vikasbohraca35 CA vikasbohra (@vikasbohraca35) reported

    @PrimeVideo not able to login into system and also no help received online could you please help me

  • roxireco Roxi🌳| MESS ME UP OUT NOW (@roxireco) reported

    @PrimeVideo @Harry_Styles Help

  • Ankit00698297 Ankit (@Ankit00698297) reported

    Amazon prime not working on any of my device ,tv ,Alexa phone @PrimeVideo

  • Rushabh_Shah357 Rushabh Shah (@Rushabh_Shah357) reported

    @PrimeVideo @PrimeVideoIN is the video playback server down? Can’t play movies on my phone and pad.

  • j4_d JFord (@j4_d) reported

    @PrimeVideo why is the narrator voice taking over? Is there a glitch? All the settings are correct.

  • NaveenB54536627 Naveen Bansal (@NaveenB54536627) reported

    Very poor service Amazon prime customer care no response 15 min call hold.issue in movie streaming tata sky Bing. @AmazonePrime @PrimeVideo @TataSkyBinge

  • gulbakim_ Halil Varlı ( GüLBakim ) (@gulbakim_) reported

    I signed up in order not to watch illegal TV series, but there is no Turkish translation of the series. please help us stay honest. @PrimeVideo @primevideosport

  • npandit Nandan Pandit (@npandit) reported

    @niravjani @PrimeVideo I suspect it is some intern at work, not algo.. ;)

  • niravjani Nirav Jani (@niravjani) reported

    @npandit @PrimeVideo It is satirical in some explanations but comedy?? I also feel same for Succession, it's under dark comedy/humour some such but actually to me it's pure Drama,God only knows how these algos work.

  • thekenshain Ken Shain (@thekenshain) reported

    @DoItForMaMa @MaiselTV @PrimeVideo No problem. I once accused William F. Buckley of writing for US News & World Report. I didn't know he'd think of it as slander.

  • cydneypoppins2 Prin Poppins (@cydneypoppins2) reported

    On a serious note, @PrimeVideo has the worst interface of all time.

  • SomethingSubtle Dan Hollinger (@SomethingSubtle) reported

    @PrimeVideo can you help me explain region controls and copy right to a jet lagged toddler? I'll wait.

  • JustinRamirez Justin Ramirez (@JustinRamirez) reported

    @Tubi fix that resolution especially @PrimeVideo since I’m a prime member at least include that damn.

Amazon Prime Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
  • 2040
  • 2041
  • 2041
  • 2041
  • 2043
  • 2044
  • 2047
  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
  • 7135
  • 7202
  • 7202
  • 7203
  • 7204
  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023