Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (31%)
• Buffering (25%)
• Crashing (23%)
• Sign in (17%)
• Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Sydney	Crashing	16 hours ago
Modesto	Crashing	20 hours ago
Washington Court House	Crashing	21 hours ago
Plainfield	Crashing	21 hours ago
Kansas City	Playback Issues	22 hours ago
Atlanta	Buffering	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  👑KingJHip ⚾️ (26-27) 🚛🏁🏁 🦁🥉 (@KingJHip) reported 33 seconds ago

  @familybaptisttn @NASCAR @PrimeVideo I'll say one thing for Prime. Maybe offer a video quality option? Not everyone can constantly run 1080p. Seems like it decides it will either be 1080p or 480, but maybe you can normally get 720p. Just want to offer a middle ground for people, no need for arguing.

• 
  Lupita (@lupitaibarra25) reported 3 minutes ago

  @PrimeVideo FIX IT 😩😭😭😭 i don’t like watching the game like this!! @yankees @mlb 😭😭😭

• 
  I can not be named (@TotesNotLurking) reported 7 minutes ago

  @PrimeVideo It's a shame that some of us can't watch the show in black and white because you failed to put up a separate link to view the show in black and white. When I reached out to tech support, they blamed Roku. This is weak. It is entirely within your power to fix this, fix it.

• 
  deanalliecat66 (@starrygalx1s) reported 8 minutes ago

  @tryquinn got DeanAllie back from @PrimeVideo post just an hour ago. Help 😭

• 
  The Generalist (@GladiatorVegan) reported 8 minutes ago

  @GarrettSmithley @PrimeVideo it's crazy how good their feedback loop is Last week they got criticized for not showing some of the mid pack battles and this week they didn't even miss 1 battle They knocked it out of the park when Latarte explained the rotor issue with Prime showing the repairs in real time

• 
  Big Dave (@Dave58Big) reported 10 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo T-Mobile 5G is $30 a month. I didn't have one buffer like a majority of others. Get with the times and get better internet

• 
  Rick schwartz (@RichardSchwartz) reported 13 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo I had absolutely no problem must of been your internet connection and there is no need to record they archive all the races for you and keep them for months.

• 
  DestinyCaptain - Human of Earth (@DestinyCaptain) reported 13 minutes ago

  @MovieMantz @PrimeVideo @PrimeVideo screwed up the rollout. Some can watch either version. Others can’t. The Black and White version IS NOT the default either. Some have found work arounds. I haven’t been able to get it to work. Kinda sux.

• 
  Bill Bradley (@WPBradley) reported 14 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Never had an issue. More than likely its your internet connection.

• 
  Sballard12 (@Sballard121) reported 15 minutes ago

  @familybaptisttn @NASCAR @PrimeVideo Thats an internet issue not a prime issue, mine had absolutely zero issues at all but then again I have the fastest and highest internet offered through Verizon so its Definitely ur internet that caused the issue

• 
  Brandon (@WILDMANBS) reported 17 minutes ago

  This @NASCAR on @PrimeVideo is just terrible! Very pixelated, skipping, looks nothing like 4k, and a constant blur! Looks like its in 780p at best! Do Better!

• 
  KiteSmiter (@KiteSmiter) reported 17 minutes ago

  @PrimeVideo whatever update happened with the app with the live TV tab, it’s impossible to scroll past it to the other apps like Apple , paramount, just gets stuck on live tv and you must quit the app and search the show you want instead. Just FYI but pls fix thanks

• 
  Jason (@jasond_033) reported 18 minutes ago

  @PrimeVideo fix your damn stream. whether it's playoff basketball or regular season baseball it's always some bullshit with yall. sorry *** platform... go **** yourself bezos.

• 
  Moxie Million (@MoxiestMox) reported 19 minutes ago

  Anyone else hating how @PrimeVideo & @netflix have redesigned their TV interfaces to make them ike Apple TV? 🤮 Essentially making both of these suck now, too. The layout is awful!!! The pass code circle on Prime TV (@AmazonHelp) is gone, removing a key privacy/security layer,

• 
  EhJay (@EhJay33) reported 21 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Sounds like a you problem bud

• 
  NextGen (@NextGenReplacer) reported 23 minutes ago

  SpiderNoir player is broken i can't switch between Noir and True Hue colour @PrimeVideo the button to pick defaults on Noir

• 
  Wayne Reardon (@WayneReardon) reported 25 minutes ago

  @SHistorians @IndianaFever @PrimeVideo I have very little experience with video, but reckon I could do a better job than that. The cameramen and the producer are doing a terrible job. They obviously never played sport and don't know the "keep your eye on the ball" rule. As a viewer, I want to see where the ball is.

• 
  Uncle Davy Crockett (@DavyVFL) reported 29 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Literally no problem here, you absolutely can pause the broadcast, you’re just a boomer who doesn’t have good internet.

• 
  Sheree (@Sarend09) reported 30 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Sounds like a personal problem because I had no issues with it on my end

• 
  Dustin Wendel (@DustinWendel1) reported 36 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Sounds like a problem on your end. I started watching after it started and was able to pause never lost audio nothing.

• 
  Joey (@Degenerate0123) reported 39 minutes ago

  @Yankees @PrimeVideo @SportsonPrime Oh great, the worst place to watch Yankee games

• 
  STURDY CREATOR (@SJvrooms) reported 42 minutes ago

  @familybaptisttn @NASCAR @PrimeVideo Bro get better stuff. I have the lowest internet in my area and a great tv and I have no issues

• 
  T (@Buckeye102287) reported 44 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo That's a you problem. Get better internet.

• 
  Drew (@Drew_Sully) reported 45 minutes ago

  @SNYtv @PrimeVideo please fix the issue where you leave me on "stay tuned" while multiple innings pass. It's been happening for months.

• 
  Madisox (@Madisox43) reported 45 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Sounds like issue with your ISP,,

• 
  Chris Staats (@VikesTwinswin) reported 46 minutes ago

  @familybaptisttn @NASCAR @PrimeVideo That’s a you problem with your internet. I had zero issues and it was a better picture then Network.

• 
  Problem Being (@BeingProblem) reported 48 minutes ago

  @PrimeVideo stop rolling out tech gimmicks that people cannot ever get to work. I just wanted to watch Spider-Noir in black and white and I’ve done all the things with the app and it STILL starts in colour and it’s infuriating. Not watching it until you resolve this.

• 
  Mattbell21 (@mattbell211) reported 54 minutes ago

  @familybaptisttn @NASCAR @PrimeVideo Zero issues

• 
  ☘️ Murph ☘️ (@Murph_IT) reported 58 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Sounds like an ID-10-T problem.

• 
  Yvonne Todd (@toddyvonne) reported 60 minutes ago

  @amazon @movies_anywhere @PrimeVideo Amazon customer service is pretending that they are unaware of the syncing issue of Universal Studios movies purchased from Prime Video. They are telling customers to contact Movies Anywhere to resolve the issue. I’m cutting out the middle man