Amazon Prime Video

Is Amazon Prime Video down?

Some problems detected

Users are reporting problems related to: buffering, sign in and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 01/31/2026 14:15

January 31: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 12:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (24%)

    Sign in (24%)

  3. Crashing (23%)

    Crashing (23%)

  4. Playback Issues (21%)

    Playback Issues (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United KingdomLeeds Crashing
United StatesMinneapolis Crashing
United StatesCoraopolis Crashing
United StatesMundelein Buffering
United StatesArgyle Buffering
United StatesAnnapolis Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • saikirannemuri Sai Nemuri (@saikirannemuri) reported

    @PrimeVideoIN @PrimeVideo In the recently uploaded "One Cut Two Cut" Kannada movie, there is a miss in sync with video and subtitles. Subtitles are displayed in advance than the video screening. Kindly check and fix it.

  • DamnCameronCole Cameron Cole, Emotional Instability System, v41a (@DamnCameronCole) reported

    @PrimeVideo Not the worst reaction there is. My wife would have followed up with a double leg…

  • fullmoonyelena soph🧃euphoria spoilers (@fullmoonyelena) reported

    @AnnaKendrick47 @Showtime if you like gay women led plane crash shows you should watch the wilds on @PrimeVideo bestie

  • drybones72 Cesar Viramontes (@drybones72) reported

    @LastCallHIMYM @PrimeVideo Ted is the worst.

  • danwickline Dan Wickline (@danwickline) reported

    Something I didn't know I wanted is now stuck in my head. I want to see this happen. Both series are on @PrimeVideo . I could see Jack Ryan on a case and having Reacher brought in to help him. This would be a great crossover for two popular series. @alanritchson @johnkrasinski

  • joshuajeanmari2 ASHBORN (@joshuajeanmari2) reported

    @FaceMcnerd @PrimeVideo get help

  • TruthJusticeUS1 RJ Petrucci (@TruthJusticeUS1) reported

    @affauld @MaiselTV @PrimeVideo Work on it - people who cant laugh at their own group have issues. I was married to a Jewish man for 15 years. After WW2 $$$ became a survival goal. That toxified. One cousin drank himself to death, he was a teacher and not an exec like his CEO dad wanted. Hara$$ed to death.

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic My customer account is locked and also i havent intimated my issue and theres been 100 days also done everything to know my problem and solve accordingly bit unable to do that

  • julesy julesy (@julesy) reported

    @blairbn I enjoyed the first 15 min I got to watch of the 1st ep! @PrimeVideo gives me an error every time I try to continue my video. I mean, I bought the whole season so I dont get what the issue is but I will try again later!

  • dunc_561 Dunc (@dunc_561) reported

    @PrimeVideo fix your nuggets/nets link

  • LordCaptainCom2 Pedron Niall (@LordCaptainCom2) reported

    @Moridin1024 @PrimeVideo Well if they put out a season every 3 months I guess that could work...

  • kimberley2479 Kimberley (@kimberley2479) reported

    @hayu_uk @PrimeVideo @primevideouk RHOSLC episode not up again — EVERY SINGLE WEEK! Please fix

  • MoLene12 mariOliveira (@MoLene12) reported

    @PrimeVideo does anyone has a problem watching video on cellphone and CC is delayed?

  • RoneAmabile Cero Mano ! (@RoneAmabile) reported

    @PrimeVideo @alanritchson i would love to watch it offline, but sadly the subtitles don't work, like, for months all desync

  • adam13648254 addymo (@adam13648254) reported

    @PrimeVideo please help us fans #SaveNeighbours it has a loyal fan base and even just the afternoon viewing on @channel5_tv gets over a million viewers and it’s not even an expensive show. For 37 years it’s a institution that would bring people to prime in the millions

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic Worst experience of amazon ,worst system unable to do anything no customer solution and no intimation just block the account and after that nothing

  • marymac102 Mary MacMahon (@marymac102) reported

    @LeeChildReacher I figure I had two choices. Binge the whole #ReacherOnPrime, or go to work. Have to pay the bills, so, ya know! Not dissapointed. Love me some bad-*** Reacher. Okay @PrimeVideo bring it on. S2 Book 2? I'm IN! #ExposiveEnding #ExcuseMeChild @buypopcorn

  • DI82589 Di (@DI82589) reported

    @Mojo740 @PrimeVideo I usually see the error as soon as I’ve hit Reply!!

  • JonathanFulham Jonathan Fulham (@JonathanFulham) reported

    @ACMawards @DollyParton @PrimeVideo So many Dolly fans are upset! A lot of her fans are older and only have network TV. This was the worst decision you could have made. Money over fans!

  • ThomDCasal Thom C (@ThomDCasal) reported

    @MaiselTV @PrimeVideo The video quality is so bad that I thought that Rachel was actually Zoe Deschanel, which made the other face nearly impossible to decipher.

  • hecpara Hector 🗻 Parayuelos (@hecpara) reported

    Hey @PrimeVideo - why the heck can I not stream bonus material to the TV I'm watching something on? Forcing me to watch it in my phone instead is the most asinine decision. Please fix this!

  • kathryn_germain Kathryn Germain (@kathryn_germain) reported

    @Skydance @alanritchson @PrimeVideo Hope for the best. Plan for the worst.

  • SarcasmKazzy KazzyD (@SarcasmKazzy) reported

    @MrMiller23 @PrimeVideo I got to the last episode and just went back round to episode 1 again... They're gonna have to work harder to get these episodes out!!!

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic I am unable to resolve my customer account issue ,there is no relation of seller account with that so kindly give me the permission to pick up my stock asap as my account issue is not resolving on any end i have done everything to. Contact amazon but have'nt got any solution

  • Grumpyduck Chris (@Grumpyduck) reported

    Couldn't help myself, binged the whole of #ReacherOnPrime in a weekend. I really wanted to make it last but it was SO good. More please @PrimeVideo @Skydance

  • itsardhendu Ardhendu Sarkar (@itsardhendu) reported

    @PrimeVideoIN Amazon own AWS still PrimeVideo In restrict streaming in 1080p on Website and Desktop Apps. Do you still can't handle the traffic of user or something Else. Why don't you upgrade the servers🙄😒😑

  • vampfreak21 Aron Hill (@vampfreak21) reported

    @PrimeVideo the way you have Dr. Who is EXTREMELY messed up. Please fix this.

  • saintangelo Kurt St. Angelo (@saintangelo) reported

    I was running out of canned cat food. Before bed on Saturday night, I ordered a case from @amazon . It was delivered to my door before 10 a.m. Sunday morning. Problem solved. @PrimeVideo cc: @Walmart

  • blucy10 It’s my dad in the picture (@blucy10) reported

    @MaiselTV @PrimeVideo The first woman looks an awful lot like Bunny Swan. Or maybe it’s the second one.

  • Cornishdave1980 CornishDave (@Cornishdave1980) reported

    Being a major fan of the Reacher books, I will disappointed in the Cruise casting. Great that @PrimeVideo launched an epic remake with the imposing @alanritchson ..... Lets hope they work there way through all 26 books!!