Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Jasper	Buffering	1 hour ago
Tucson	Buffering	3 hours ago
Saint Paul	Playback Issues	3 hours ago
Warrior	Playback Issues	6 hours ago
Yeovil	Playback Issues	7 hours ago
Tucson	Buffering	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  #Blame00 (@00Jets) reported 7 minutes ago

  @JeffBezos @PrimeVideo Fix your platform this **** blurry asf lil sis 🤡🤡🤡🤡

• 
  Adam Cantrell (@jadamcantrell) reported 14 minutes ago

  @PrimeVideo y’all have to do better on the video quality on #TNF it feels like we’ve gone back 10 years on it

• 
  michael skitowski (@theskitter) reported 18 minutes ago

  @PrimeVideo @HoustonTexans Game won’t come in error code 5004. Glad I paid for this

• 
  Aaron Fertig (@GoForBrokeAF) reported 22 minutes ago

  @PrimeVideo why the hell did you just put the worst HS football team in Texas on tv ? I kept waiting for a point, some tragedy or some sort of triumph. No, just that classic loser line "winning isn't everything". Weirdest thing I've ever watched. #thursdaynightfootball

• 
  Roger Bailey (@OneShotRog31) reported 23 minutes ago

  @NFL on @PrimeVideo another Thursday night of terrible product!!! Buffering, grainy, glitchy video.

• 
  eye-dal-is (@itsidalis) reported 24 minutes ago

  anyone else having @PrimeVideo @NFLonPrime stream issues? like there’s a continuous buffering so the game feels like a glitch? not smooth at all? it’s awful.

• 
  ana (@henitorry) reported 24 minutes ago

  dear @amazon @PrimeVideo people should be able to have a fire tv under one account and login into another prime video account

• 
  Phil Makensal (@philmacrevis1) reported 25 minutes ago

  @NFLonPrime @PrimeVideo @SMBofficial This feed is awful again! Nothing has pissed me off more this football season then having to watch this **** show of a live feed. And IM A BROWNS FAN! Smh 🖕🏻 you amazon

• 
  Ryan (@SlyFlyAndHigh) reported 25 minutes ago

  Al Michaels has been terrible @PrimeVideo

• 
  Nick Schmitz (@ProducerNickLB) reported 25 minutes ago

  The @NFL on @PrimeVideo sucks ***. Every week the video quality is ****. Pay all this money for ****, subpar content from the wealthiest company on Earth. Absolutely unacceptable.

• 
  Dave (@DaveM1280) reported 29 minutes ago

  Can the camera view for @PrimeVideo get any further away? Maybe show it from space. ******* awful.

• 
  molly (@dangitdorothea) reported 30 minutes ago

  @hsdaily @PrimeVideo is it not working for anyone else it says unavailable in my location

• 
  Nero Italiano (@kalzoneJack) reported 31 minutes ago

  Aye @PrimeVideo your quality ain’t hitting on the game tonight man

• 
  HardenDaGoat (@Harden4T) reported 34 minutes ago

  @PrimeVideo is great and all but it taking 45 minutes to start up the live broadcast every Thursday is starting to get rough. How many times do I have to press “watch live” then get an error code?

• 
  B.Ross (@CoachRossLRHS) reported 37 minutes ago from Bradenton, Florida

  My #Amazon stream is dog water right now. Let’s pick it up #PrimeVideo it isn’t my high speed internet that is the problem. #PHIvsHOU

• 
  Jessie (@_jesseeka) reported 38 minutes ago

  @NFL my grandfather’s 10in tv in his kitchen with an antenna from the 90s had a better quality picture than this horseshit @amazon @PrimeVideo #TNF

• 
  Shawn Roderick (@SRoderick11) reported 39 minutes ago

  @PrimeVideo this may be the worst telecast of any game I’ve ever seen. The delay is a sold full 2-3 seconds and it’s unwatchable.

• 
  Phillip McDowell (@PhillipMcD53) reported 40 minutes ago

  @PrimeVideo You May own Thursday for football, but your video stream quality sucks. The game image keeps going in and out of focus. And of course all the stupid ads are crystal clear. Please fix it.

• 
  badut premium (@kangebadut) reported 41 minutes ago

  @NargleInAFez @Endlessliy @PrimeVideo Me too, what's problem?

• 
  Tyler B 🗯 (@TylerBellen) reported 41 minutes ago

  @PrimeVideo Please give up the rights for #TNF games! Always issues!

• 
  ◟̽◞̽ 🌈 ◟̽◞̽ 🐇²⁸ 💙💚 ANITAAAAAAAAAAAA ❤️❤️ (@only4matilda) reported 43 minutes ago

  @PrimeVideo sorry but there's a problem with you Spanish subtitles

• 
  The Ghost of Thaddeus Stevens (@GhostofThaddeus) reported 43 minutes ago

  @Ryan_n_Laguna @PrimeVideo @NFL I have seen lots of people complaining. I haven’t watched in the last couple weeks but when I did it was not a quality broadcast.

• 
  Paul Sabin (@SabinAnalytics) reported 44 minutes ago

  Exclusive streaming rights of NFL games never bothered me until I’m on a plane and I have to pay $30 to have a very low quality stream of TNF #PrimeVideo

• 
  Luke Goss (@LGoss326) reported 45 minutes ago

  Do the announcers on @PrimeVideo for Thursday night video know what they are talking about. And the amount of commercials are ridiculous. This is terrible!!!!

• 
  karol hugged louis on 9/21 🍂🥝×͜×🍀 (@khaotic_carol) reported 46 minutes ago

  my policeman is already available on @PrimeVideo & im scared of watching it cuz i know i’ll be emotionally unstable after this movie 😭 help!

• 
  Hew Williams (@Hewrace) reported 49 minutes ago

  @netflix Please sort your picture quality out, your compression algorithm just doesn't work. Most content is blocky in dark scenes and full of artefacts. #thecabinetofcuriosities is virtually unwatchable. No such issues and pic quality 10 times better on @PrimeVideo #mightcancel

• 
  PJD (@CAbluehen) reported 49 minutes ago

  @PrimeVideo football interface is terrible. FYI

• 
  Thomas True (he/him)☃️ (@ThomTrue) reported 51 minutes ago

  @PrimeVideo @NFLonPrime you video quality basically sucks.

• 
  Batman (@73oo73ie86) reported 57 minutes ago

  @PrimeVideo come on, horrible streaming quality for tnf

• 
  Nuckingham Bicks (@nathangordy) reported 1 hour ago

  Did Al Michaels just say “don’t touch that dial”? Is he talking about my Roku remote back button? Don’t worry Al, that’s too much trouble to get back into this 720p presentation. #NFL #Roku #PrimeVideo