Is Amazon Prime Video down?
No problems detected
If you are having issues, please submit a report below.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
-
Buffering (29%)
-
Sign in (24%)
-
Crashing (23%)
-
Playback Issues (21%)
-
Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 West Haven |
Buffering | |
 Caterham |
Playback Issues | |
| Desert Hot Springs |
Playback Issues | |
| Fairfield |
Crashing | |
| Ashburn |
Buffering | |
 Berlin |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
-
Tripp Whitbeck
(@trippwhitbeck) reported
Hey, @PrimeVideo - Why are Seasons 1 through 14 of #First48 locked on @AETV app (each episode is disabled because of a BOGUS "connection error" - my connection is flawless and FAST!)? What's the point of #AETV app if episodes aren't available? Supposed to have more eps than @hulu
-
Gunjan shrivastava
(@Gunjans60501928) reported
@PrimeVideo it is not working, the app and phone both are updated, what's happening? My monthly subscription will end and I didn't watch it properly.
-
Chris brown
(@Chrisbr36607361) reported
@amazon @PrimeVideo was that a glitch in the matrix or did Amazon prime just show an advert on Amazon prime haha I've already got it hence why I watching prime haha
-
Tripp Whitbeck
(@trippwhitbeck) reported
Hey, @AETV - Why is your app "connection error"-ed on @PrimeVideo for #First48? I want ALL the episodes; Seasons 1-14 are "errors" on FireTV. 🐂💩 It's bogus. What's the point of the #AETV app if the episodes are disabled? 👎👎👎
-
Voidan
(@_voidan) reported
Worst customer experience with not being able to buy @PrimeVideo vids on @Apple. Who owns my iPad, me or Apple?!
-
Will Jensen
(@RealWill_Jensen) reported
Hey @PrimeVideo can you please start streaming your movies in their correct and original aspect ratio? I'm sick and tired of signing on to watch a movie only to find it's a low quality pan and scan fullscreen version of the original.
-
Diana James #EndIntersexSurgery
(@dianalouisej) reported
Any other student having trouble with their @PrimeVideo account, updated my payment some time ago had to do it again now account suspended whilst they sort it out. Perhaps they are not keen on mature students.
-
CJ
(@cjones1906) reported
@PrimeVideo , Amazon you have nailed the market for online shopping, please spend some of your profits improving the terrible interface for Amazon Prime Video. For user requirements, refer to @netflix (they just nail the user interface experience). Thanks!
-
Tripp Whitbeck
(@trippwhitbeck) reported
@AmazonHelp The gentleman, "Ron," is saying this is an @AETV issue. This is bogus and wrong. The gateway (@PrimeVideo) tells me Seasons 1-14 are unavailable because of a "Network Connection" error, but Season 15 is fine? That's a Fire Stick issue. 🐂💩
-
sm00sh
(@J_Dahlin) reported
Anyone else have issues with #HBOMax buffering? Almost every show (WW1984 did not) has a 1/4 second buffering pause every 5-8 seconds. I do not have this issue w/ @PrimeVideo or @YouTube or @netflix
-
Mark G.
(@Groucho1062) reported
@comcastcares Started having problems with my #Peacock #Flex box last week, now having to reboot it pretty much daily (it won't resume what I was watching on #PrimeVideo - reports an error has occurred).
-
Reeves 👑🎓
(@ColinioPowell) reported
@PrimeVideo hi, can someone help me with my access to prune video. I've recently moved back to us after 2 months in the UK and I think your app is confused!
-
KAMRAN
(@kami4515) reported
@PrimeVideo What the hell is going on since last week i m trying to login to new account and not able to login ... this message appearing : We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.
-
scott madden
(@scottma20269780) reported
@PrimeVideo dear prime, I just saw this series called patriot and all I have to say is how dare ya not take it to a 3rd season. Don’t Apologize to me!!!! Just fix it
-
Matt
(@CriticFromAfar) reported
My one issue with .@PrimeVideo is that it seems there's a lot of one season shows. When is "Carnival Row" going to receive its next season? Will it?
-
Randall Friedman
(@thrive4life) reported
@PrimeVideo a month ago my 65” Samsung smart tv used to play Prime. Now always get “Something went wrong” I’ve googled it over 17k people have had similar problems. I’ve tried everything I could find and no go. Crap!
-
• Varshith
(@vsvg_1812) reported
@PrimeVideo Downloaded dual audio movies on mobile, only being able to play in Original language, unable to change to different audio in the downloads section (downloaded Nd trying to watch without internet) Same thing even with subtitles... Need Help Asap!!
-
Sean Boyle
(@Shaybee7) reported
@SkyHelpTeam Can someone please help. @PrimeVideo isn't showing anywhere on my Sky Q box and i've tried all the online suggestions but it's no help. Tried calling to speak with someone but just get an automated service.
-
KAMRAN
(@kami4515) reported
@PrimeVideo are u people running a business or all goof gathered together ???? tried many times but issue of login is not getting solved . shame on ur part
-
Sam Fleming
(@Wolvensam) reported
@richardhobbs6 @PrimeVideo @NFL Part of the problem for me is just getting my head around the rules!
-
Jessi
(@itsmeTHEjmc) reported
@PrimeVideo are you experiencing problems? Our streaming isn't working.
-
Fidgey baby 4 jags❌
(@fidgets42) reported
Anyone else notice how much Prime Video sucks now. You used to get tons of free movies - and now the only ones you get are in a foreign language with no English audio - and they're awful. FFS Amazon @PrimeVideo we pay enough to you - get your **** together.
-
Satyajith
(@satyajithpinku) reported
@PrimeVideo help me with the steaming link for #KavalThuraiUngalNanban
-
Will Jensen
(@RealWill_Jensen) reported
Hey @PrimeVideo can you please start streaming their movies in the correct and original aspect ratio? I'm sick and tired of getting on to watch a movie only to find it's a low quality pan and scan fullscreen version of it and having no way to change it.
-
Waiting for #Wayne S2 or Whatever
(@wayneorwhatever) reported
I may sound like a broken record BUT WHEN WILL YOU @PrimeVideo ANNOUNCE #WAYNE S2????
-
Wil Mulder
(@wilmulder) reported
@PrimeVideo I keep getting errors auto-playing shows on the @AppleTV app - is this a known issue
-
Aditya Sood
(@adityasood) reported
@philiplord @AmazonStudios @PrimeVideo Warnock and Ossoff should have only campaigned on this issue and won by double digits.
-
Akhil
(@akhil09aug) reported
@PrimeVideo in movie "Howl" There are showing 4 audio but it is playing only in English. Unable to change audio language. Kindly fix this problem.
-
Chiv
(@Chiv_The_Viking) reported
@RetroPrincess1 @PrimeVideo Jealous. Unfortunately none of my 3 ad blockers seem to work Amazon.
-
Compost Mama
(@crystallcleear) reported
@PrimeVideo @Roku why does auto play keep popping up despite me going in the prime app and turning it off? And Roku won’t let me escape. I’m tryna hear the downton abbbey credits, that orchestra go hard plus it’s part of the user experience. Help!! Plz!