Is Amazon Prime Video down?
Some problems detected
Users are reporting problems related to: sign in, buffering and playback issues.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 18: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 03:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Sign in (27%)
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Buffering (27%)
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Playback Issues (22%)
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Crashing (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 West Bloomfield Township |
Buffering | |
| Spokane |
Video Quality | |
| Hillsboro |
Sign in | |
 London |
Crashing | |
| Rockledge |
Buffering | |
| Chicago |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Barracuda208
(@barracuda208) reported
@NFLonPrime @PrimeVideo @macklemore Good game and I have no problems with the streaming. 👍
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Joe Brom
(@josephb2112) reported
@PrimeVideo why your stream so terrible? Could you please try to fix it? #TNFonPrime
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Josh
(@DonaldJKunt) reported
@PrimeVideo Why is the picture quality for 🏈 so much worse than literally every other network? Aren’t you based in Seattle? You would think this game would look amazing with so much time to prepare
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BulltheButcher
(@Bullthe_Butcher) reported
@PrimeVideo Your streaming quality of #NFL games is garbage.
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blaka (out here mopping up Wendy’s)
(@blaka__) reported
WHY IS THE QUALITY ALWAYS **** @PrimeVideo
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Oakland Sports Fan
(@AirMaxReborn89) reported
@mikeMaher @PrimeVideo That sucks. Hopefully it gets better. I’ve never had an issue with their streaming here in Sac.
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Sonny Amabile
(@iamsonny0) reported
@PrimeVideo @49ers @Seahawks fix how blurry your broadcast is please come on this can’t be like that 😭
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Lord Cerami
(@_cerami_) reported
@PrimeVideo if we have to pay to watch football at least make the quality half decent. This shits blurrier then the fuzzy cable porn channel from the 90’s
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Ayush Dixit
(@AyushDi01392182) reported
@PrimeVideo please help me with little knowledge why i am paying 1499/- per annum when i have to rent a movie ????
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donye west
(@DonnyForReal) reported
@PrimeVideo you gotta fix herbstreits levels his voice sounds like adam corolla wtf
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Mimmo
(@MimmoD7) reported
Fix your feed @PrimeVideo
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JD
(@HoosierBuckets) reported
@NFL @PrimeVideo The quality of Thursday Night Football is so bad that I can’t watch it. All other streaming services are fine on my AppleTV.
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Chad Dearth
(@SHOOTER162) reported
@PrimeVideo seriously, why is Thursday night football always blurry? I’ve updated the app, what is the problem?
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J Mar
(@marsroving) reported
Hey @PrimeVideo @NFL what’s the story with this janky @NFLonPrime feed. We are paying you and cannot even see a full play without stuttering, pixilation, or buffering. Don’t tell us our 240 mbps or our router is the issue either. Just Fixit!
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CptnOblivious
(@MatthewHartway) reported
@NFLonPrime @PrimeVideo @macklemore This game is a snoozer but at least the video quality is horrible
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Chiwa Mama
(@annabell414) reported
How in the heck did @PrimeVideo get this contract for @NFLonPrime when the picture quality looks like something from the 60’s w/bad rabbit ears? Everything else is fine, but this is crap every week. Gives me a headache to try and watch. Fix it or give it up!
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AM071621
(@am071621) reported
from
San Diego, California
@NFL @NFLonPrime Anyone watching TNF on Prime with AppleTV. Quality of the picture been horrible every week. Not a internet speed issue, plenty of Bandwidth. Amazon been saying Engineers have been working on it. No issue watching other programs on PrimeVideo, just live video
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Brent Smith
(@BrentSm46983218) reported
@PrimeVideo the picture quality of the Thursday night games have been bad the last few weeks
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Jeffrey David 🎣✝️
(@Bobwehadababy_) reported
Another TNF another terrible @PrimeVideo production
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Mike Maher
(@mikeMaher) reported
@jspam414 @PrimeVideo Yeah, this has been the issue all year. Different people get different streams. Mine were unwatchable the first month of the season but have been perfect the last several weeks. Now it's unwatchable again.
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Mike Maher
(@mikeMaher) reported
@AirMaxReborn89 @PrimeVideo Yeah, this has been the issue all year. The first few weeks, some people had an unwatchable stream while others had perfect ones. Mine have been perfect for several weeks after a few unwatchable ones. Now it's back to being terrible.
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GQBOILER #1
(@Gqboiler) reported
@PrimeVideo nfl video quality is awful. Please do something. Been awful all year
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Jim Brown
(@jbrown94305) reported
Watching TNF on @PrimeVideo. The picture freezes often and all sound was lost since before the first score by SF. WTF? This seems to happen every week. Ironically, no problem when the commercials are playing. Is this a problem with the feed from Seattle or the internet streaming?
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Matt
(@Salute2ThePOWr) reported
How is it that @PrimeVideo never actually works on my firestick? Isn’t that like yalls whole thing?? I’ve even reset the damn thing. The rest of my apps work just fine. This has been days. This firestick has been a mess
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debra Mallory
(@sayitaintsooo62) reported
@PrimeVideo I'm sorry, but your NFL coverage SUCKS!! The HD quality is great, but I feel like I'm watching Arena football! And you don't have enuf wide coverage😫😡
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morbital 🇺🇦
(@morbital) reported
from
New Westminster, British Columbia
Hey @PrimeVideo, TNF is almost unwatchable, fix your damn servers, ridiculous! #TNF
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Brain
(@brianjcarpenter) reported
Watching #tnf on @PrimeVideo is a terrible experience. Why can’t they figure out a better way to fast forward
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Lynn from OK, feral liberal housewife
(@uppityokie) reported
The video quality on #ThursdayNightFootball is so bad it's almost unwatchable. I can stream anything else on #PrimeVideo and it's perfect. The problem is only on TNF and by the way, video on commercials during TNF is perfect.
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Amanda
(@HDKapbt) reported
@jbrown94305 @PrimeVideo I was told by Amazon chat that this is a technical glitch and will be investigated and resolved in 2-3 days. Not sure how that helps…
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Heather McFarlin ☮️
(@volcanoHeather) reported
@NFL Maybe you should have checked that @PrimeVideo was actually good enough to have quality live streaming before signing a deal with them for every Thursday night game. Every week we have to suffer through a blurry stream on @PrimeVideo. You make enough to be better.