Amazon Prime Video

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 02/27/2026 20:55

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Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (23%)

    Sign in (23%)

  3. Crashing (23%)

    Crashing (23%)

  4. Playback Issues (22%)

    Playback Issues (22%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesLos Angeles Video Quality
United StatesLos Angeles Playback Issues
United StatesStone Mountain Sign in
CanadaMontréal Buffering
United StatesLouisville Playback Issues
United StatesSan Francisco Playback Issues
Map Full Outage Map

Community Discussion

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ibibrov Ammar Borovnica (@ibibrov) reported

    @PrimeVideo If you guys screw this up like Rings of Power, mf we gon have problems

  • _leedarcy Lee D'Arcy (@_leedarcy) reported

    @johnkrasinski @PrimeVideo plenty of people experiencing sound sync issues from episode 2 season 3 onwards let’s see if we can get a fix asap and enjoy it properly.

  • jock0mo Giacomo (@jock0mo) reported

    @kdot25115706 @PrimeVideo Is your audio not synced either? Episode 1 was good, but 2 isn’t. I even checked 3; same issue. 😠

  • PantryHonkler Patriot Honk (@PantryHonkler) reported

    @PrimeVideo I don't care what you do as long as you have Baldermort doing voice-over work. If you don't have him as a narrator or voice actor, you're missing out on a great opportunity to win favor among the real fan base.

  • CYBEResq Cyberlawyer (@CYBEResq) reported

    @osustc @PrimeVideo It’s awful!

  • lorenzoperez Lorenzo Perez (@lorenzoperez) reported

    @PrimeVideo c’mon prime video. What’s going on with the audio and video sync for the new Jack Ryan season??? I’m tech savvy and I’ve restarted the app and my Apple TV and it’s continued to be off. I have to stream from my phone to the tv. Let’s fix this.

  • CoachBillDonald Bill Donald (@CoachBillDonald) reported

    Anyone trying to watch @PrimeVideo and their season three of #JackRyan? Seems that the editing on the sound is totally off on episodes two and three. Just wondering if anyone else was having issues with it. Hard to watch when the sound is that far off.

  • ArtieChuckles Arthur Charles (@ArtieChuckles) reported

    Dear @PrimeVideo while your new app has had its extremely annoying session restart issues for two months, tonight’s error 28 appearing Deutsch and some other languages then closing out the app totally is a major problem. You doke messed up somewhere! @AppleTV check it.

  • swedishhammer Magnus Swenson (@swedishhammer) reported

    @PrimeVideo JackRyan season 3 episode 2 has a coding error on sound it’s behind by 2-3 seconds; episode 1 no such issues. Please check and fix.

  • grizz_wald1731 PW (@grizz_wald1731) reported

    @PrimeVideo figure out the audio visual lag for #JackRyan Episode 2 is awful and unwatchable

  • kiranvarma Kiran Alluri (@kiranvarma) reported

    @CoachBillDonald @PrimeVideo Same issue for me as well, totally out of sync. All other languages work well, english is the only issue.

  • kiranvarma Kiran Alluri (@kiranvarma) reported

    @PrimeVideo @johnkrasinski @JackRyanPV JackRyan Season 3,Episode 2 audio and video are out of synch. Lots of people have the same issue . It works for other languages but English is ******. Maybe check before releasing next time ? #jackryanseason3

  • BoondockGt Shiloc7 (@BoondockGt) reported

    (2) i checked other shows on @PrimeVideo and they are fine. I jumped ahead to see other episodes of #JackRyanSeason3 and the rest, there is this sound issue. Un-watchable. Any one else have #soundissuesjackryanseason3

  • CM_Cattle Chad McCormick (@CM_Cattle) reported

    @osustc @PrimeVideo Same issue, phone works TV no go!

  • kdot25115706 kdot (@kdot25115706) reported

    @PrimeVideo fix the audio on jack ryan. Way to ruin it

  • TheFarYeast The Far Yeast (@TheFarYeast) reported

    If you’re having an issue with Jack Ryan audio then playing the episode on your iPhone and AirPlay it to your TV (I have AppleTV). Audio sync issues gone and CC matches as well. Too bad @AmazonHelp sucks! @JeffBezos you got to get them and @PrimeVideo to communicate better.

  • Les79510809 Music & Motors (@Les79510809) reported

    @PrimeVideo It appears i will be losing over 25% of my fire stick usage this month so i dont expect to be paying for this outage. What say you amazon ??

  • ajweIsh Alec (@ajweIsh) reported

    @PrimeVideo @amazon Jack Ryan has severe audio issue on episode 2,3, etc. They are unwatchable. Tried contacting customer service and they were not helpful at all. Disappointed.

  • beemerplays Beemer (@beemerplays) reported

    @JackRyanPV Episode 2 the audio is way off from the video. 3 second delay. I thought it was my end of things, refreshed, same problem. The primevideo intro in on track. So its the episode itself.

  • rpeter99 Robert Peter (@rpeter99) reported

    @grizz_wald1731 @PrimeVideo See I’m not the only one. Episode 1 was fine. Lag is awful.

  • kundanvyas1 ・͛𝕜ꪊꪀᦔꪖꪀ・͛ ॐ (@kundanvyas1) reported

    @ohfishitsish @PrimeVideo solve our problem 😢

  • frost6ite99 AB (@frost6ite99) reported

    @PrimeVideo Please don't ROP this 🙏 just let the man do his work, he's deep into the lore.

  • chickey253 Charles Hickey (@chickey253) reported

    Hey @PrimeVideo thanks for unwatchable Jack Ryan due to audio sync issues. #JackRyan #PrimeVideo

  • runrunshawblack Dallas MacDougall (@runrunshawblack) reported

    @frost6ite99 @MicMachan98 @PrimeVideo Why people talk about you negatively and every company that works with you don’t continue. It creates an impression that he’s the core of his career problems not Warner, paramount, and Netflix all being at fault and he’s a victim.

  • Codyedw80026247 Cody edwards (@Codyedw80026247) reported

    @PrimeVideo why is my tv green everytime I try to watch a movie or tv show how do I fix it?

  • mnm5060 mnmallis (@mnm5060) reported

    @PrimeVideo @JackRyanPV is unwatchable. Streaming issues starting at S3E2. Audio out of sync & getting “something went wrong error”. Not happening on any other title. Problem exists across Apple TV4K 2022 & native Sony Android TV app.

  • Sinsmadeclear 𝕿𝖍𝖊𝕸𝖆𝖉𝕾𝖈𝖔𝖚𝖓𝖉𝖗𝖊𝖑 (@Sinsmadeclear) reported

    @PrimeVideo He needs to get others who he trust that are completely die hard fans like himself in order to make this series work in my opinion plus its a lot to deal with

  • vichudson1 Vic Hudson (@vichudson1) reported

    @PrimeVideo having terrible trouble trying to watch Jack Ryan on the latest gen 4K Apple TV. Episode 1 played fine, but when I started episode 2 your app keeps crashing and the brief time it plays the audio is out of sync by several seconds.

  • Brooklit Brooke Hagel (@Brooklit) reported

    Trying to watch the new #JackRyan but the sound isn’t synced to the vid. I’ve tried everything, unplugging tv, reinstalling app, skipping to next episode, nothing works. @PrimeVideo pls help.

  • AADickinsonII AD The Second (@AADickinsonII) reported

    I wish Amazon would spend money fixing the worst video player in the world. #primevideo is always off in sound. Jack Ryan is especially bad today.