Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (21%)
• Sign in (19%)
• Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Sanford	Sign in	12 hours ago
Lake Wales	Buffering	17 hours ago
Cape Coral	Buffering	18 hours ago
Milledgeville	Sign in	18 hours ago
Baxter	Playback Issues	21 hours ago
Istanbul	Playback Issues	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fénix's here to take their medicine 🍂 (@daffodilrry_) reported 1 minute ago

  i have 99 problems and @PrimeVideo releasing the My Policeman trailer would fix 1.000 of them

• 
  Adele Amato Tamburo (@AdeleSellsNJ) reported 4 minutes ago

  @GiroMosca @PrimeVideo Yes Giro me too no issues today. I know it was their technical issue last time.

• 
  𝕴𝖘𝖆 𝕿𝖍𝖔𝖚𝖌𝖆𝖒 - UAMF (@asgardian200789) reported 5 minutes ago

  @PrimeVideo & @netflix should give the option of allowing the viewers to choose the video quality.

• 
  whitneyalways⚓️ (@whitneyalways) reported 5 minutes ago

  Amazon prime video need to fix it & get it together goodness! Charging to watch old movies @PrimeVideo Corrina Corrina 1994 why do you insist on charging customers to watch old movies. Customers are paying good money to be an Amazon prime account holder . @PrimeVideo

• 
  JHo (@JHo09541231) reported 10 minutes ago

  @_jvm2222jtk @PrimeVideo It has the single worst screenplay I've seen yet from any of Amazon's frequent bottom-feeders.

• 
  Marcy (@eyz35) reported 11 minutes ago

  @PrimeVideo @TheBoysTV Your phones are NOT working. There is no ringing. Tried the other number for Echo and music no ringing either. Are y’all down????????

• 
  chris owens (@chriso627) reported 11 minutes ago

  @PrimeVideo I LIVE IN NEW JERSEY AND GET @YESNETWORK ON MY BASIC CABLE PACKAGE! WHYYYY CAN I NOT WATCH THE @Yankees GAME ON PRIME? FIX THIS!!!

• 
  James Despo (@jdespo08) reported 13 minutes ago

  @Yankees Doesn’t work on the app @PrimeVideo

• 
  Melanie (Damore) Ohlbrecht (@Melanie79089717) reported 18 minutes ago

  @fabbalusmartin @PrimeVideo You're so lucky. As a woman with a broken back, a severe/rare autoimmune disease& an inoperable brain tumor I basically have NO life and appreciate ALL the good movie reviews i can get!

• 
  Kaylah (@duoet) reported 21 minutes ago

  @Salvester001 @PrimeVideo Yes and it’s driving me nuts. I’m not sure if I should restart my fire stick to see if that’ll help it

• 
  Hakam Jangid 🇮🇳 (@hakam_jangid) reported 29 minutes ago

  How people watch movie like heropanti 2. I salute their patience. Worst movie I seen in my life. @Bollyhungama @PrimeVideo

• 
  Yash Wani (@yashwani09) reported 29 minutes ago

  @PrimeVideoIN is primevideo down? Anyone getting "Cannot play render error"??

• 
  Carlos (@carlos921A) reported 33 minutes ago

  @PrimeVideo Acts 20:24 But my life is worth nothing to me unless I use it for finishing the work assigned me by the Lord Jesus—the work of telling others the Good News about the wonderful grace of God

• 
  ULTRA MAGA EXTREME DEPLORABLE (@KittieBang) reported 34 minutes ago

  @LukeDagnese @PrimeVideo It is not the best. Close to the worst woke fest one can watch. Amazon is picking up the Netflix slack apparently.

• 
  Sarah J. Crist (@ubiquitousurn) reported 39 minutes ago

  @primevideo Please assist. My prime video app on my Roku device isn't allowing me to access my profile. There is no internet connection issue.

• 
  OwenGrady31 (@OwenGrady31) reported 41 minutes ago

  @YESNetwork @Yankees games on @PrimeVideo are absolutely terrible. Very glitchy and a pain in the *** to watch

• 
  Wheeeee! (@MrsChibs) reported 41 minutes ago

  @Fernand1Barbara @PrimeVideo Not working for me either. Tried on my TV and my iPhone.

• 
  Tom Kosensky (@mryclept) reported 41 minutes ago

  @yanksgirl04 @AdeleSellsNJ @PrimeVideo I don’t get this as I am having no issues getting the games here :). Odd.

• 
  Narrow Path (@sp0r412) reported 42 minutes ago

  @PrimeVideo I can't tell if your videos are 4k or not. How do I know which ones are and how to play them in their highest quality?

• 
  aqeel (@aqeel05330626) reported 42 minutes ago

  @facebookapp @lizzo @PrimeVideo Hi, Facebook is not releasing my payment after sending me invoice. What to do? Can you help me out. It’s been more than 6 months. I tried contacting customer support but no satisfactory response. Please help me out. #facebookscam

• 
  umm (@gefiltefishee) reported 42 minutes ago

  @AmazonHelp is @PrimeVideo offline? Suddenly keep getting a connection error on Samsung tv. All other services are working fine (Netflix, Hulu, etc). Already checked connection and power cycled TV. Everything's fine except prime video. Account is active and in good standing too.

• 
  Döner_Kebab (@DnerKebab5) reported 42 minutes ago

  @PrimeVideo terrible trailer

• 
  bianka∞ (@biankaaxodg) reported 43 minutes ago

  @PrimeVideo why am I paying for a subscription to watch a show and half the episodes don’t work?? So dumb

• 
  Shock 🗿 (@prnouncdsparxen) reported 44 minutes ago

  @PrimeVideo @InvincibleHQ theyre a terrible concept anyway literally just crappy jpeg art that somehow goes for thousands and whoever buys it doesnt even actually own it its all just a bunch of stupid bs

• 
  umm (@gefiltefishee) reported 46 minutes ago

  Is @PrimeVideo offline? Suddenly keep getting a connection error on Samsung tv. All other services are working fine (Netflix, Hulu, etc). Already checked connection and power cycled TV. Everything's fine except prime video. @DownDetectorUS indicates major outages across US.

• 
  MonkeSle (@MonkeSle) reported 48 minutes ago

  @thegameawards @PrimeVideo This **** better not be like how they did Halo Kratos better not be besties with Zeus on some **** *** "gold" timeline or whatever franchises say these days to justify an awful release.

• 
  Adele Amato Tamburo (@AdeleSellsNJ) reported 50 minutes ago

  @GiroMosca @PrimeVideo Today no it’s a great picture and sound on the TV. I had contacted them earlier this morning telling her the problem.

• 
  Dhan (@dhanesshM) reported 52 minutes ago

  Release Season 3!!! I need my John Krasinki fix in @jackryanamazon @PrimeVideo

• 
  Barbara Fernandez 🇺🇦 (@Fernand1Barbara) reported 55 minutes ago

  @PrimeVideo WTH is Amazon Prime video not working tonight?!

• 
  Erin Olsen (@olsenerinj) reported 57 minutes ago

  Hey @PrimeVideo in case you haven't prioritized it, you've got until June 14th, when @SoundersFC play the Whitecaps, to fix your geo-restrictions on the broadcast that is supposed to be accessible to subscribers everywhere in Washington State but can't be viewed in Clark County.