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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 9: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 12:30 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 34% Playback Issues (34%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Charlotte Playback Issues 1 hour ago
Leeds Playback Issues 8 hours ago
London Crashing 10 hours ago
Cartagena Sign in 11 hours ago
Gainsborough Buffering 16 hours ago
York Playback Issues 24 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • From617_Now717
    Richard Hess (@From617_Now717) reported

    @PrimeVideo this is horrible quality #KCvsLAC

  • macroomboy
    Patrick Purcell (@macroomboy) reported

    @PrimeVideo Gigabit Service, on a hard wired Nvidia Shield, no one else in the house, WTF is with the buffering, picture quality, I almost adjusted the "cats ears"

  • Tylow237
    TW (@Tylow237) reported

    @e_livingston430 @PrimeVideo With the amount of money Amazon has this shouldn't be an issue.

  • Kmalbanese
    Kevin Albanese (@Kmalbanese) reported

    @Ericpothier4 @realOBF @PrimeVideo No it’s not. I have 400mbps and it’s choppy ASF. It’s the devices. Roku seems fine. Android TV and Chromecast is garbage for this. Choppy. Sound issues.

  • flater_anthony
    Anthony Flater (@flater_anthony) reported

    @PrimeVideo TNF audio is ahead of video. Happens every 10 minutes for me. Only fix is to exit the broadcast then go back to live

  • pdxrhc23
    Ronnie Coulam (@pdxrhc23) reported

    @JeffBezos @PrimeVideo y’all should figure out your Thursday night football video quality. Video and sound don’t match… again

  • jaybraz22
    Jordan Ŧ 🌵 (@jaybraz22) reported

    @MateoNoMayo @ttuninteytwo @PrimeVideo Same I have had no issues…

  • coachtraveling
    Sal Dini (@coachtraveling) reported

    @PrimeVideo The video quality of this game sucks.....

  • Ivan_J_Lucero
    Ivan Lucero (@Ivan_J_Lucero) reported

    @atk0224 @PrimeVideo I’m watching on Apple TV 4K and have been messing with all the settings for an hour. It’s choppy and looks terrible

  • NavyMom623
    Ella🎭WNY (@NavyMom623) reported

    @NFLonPrime @PrimeVideo You're picture quality sucks! It looks like I'm watching a game from 1980!

  • shananigan4803
    Shannon Lutz (@shananigan4803) reported

    @PrimeVideo @chargers @Chiefs The streaming has been awful for me.

  • bencreative
    bencreative (@bencreative) reported

    @PrimeVideo never ever ever have I had an issue streaming football at my house - including Sunday Ticket with 4 of us streaming on separate devices. You have hijacked football

  • SharkeyTim
    Flyover Zone Patriot 🇺🇸 (@SharkeyTim) reported

    Hey, @PrimeVideo, if your picture quality is going to be as bad as it was during that first half, I hope you don’t get any more @nfl games ever. PS we have fast cable Internet here with 400+ mb speed, so I doubt my connection is the problem. #LACvsKC

  • JoeHermitt
    Joe Hermitt (@JoeHermitt) reported

    Is it just me or is the picture quality on #TNF awful? Appears flat and dark, not a good look. @PrimeVideo

  • phaedraco
    PHAEDRA (@phaedraco) reported

    @BryanZorn @PrimeVideo Actually, it works better on the built-in app on TV, too. May be a problem on Roku?

  • Geespn
    . (@Geespn) reported

    Had to switch to the laptop, **** look 1,000 times better on here, just work on your casting wirelessly please @PrimeVideo

  • JamieB783
    Jamie Bell (@JamieB783) reported

    @PrimeVideo @chargers @Chiefs Can't watch it!! Streaming quality is terrible

  • r_yaus
    RYaus (@r_yaus) reported

    @PrimeVideo @NFLonPrime The video is terrible..can we go back to watching this on the NFL network

  • ReverendTHC
    ReverendTHC (@ReverendTHC) reported

    Nice disclaimer on @PrimeVideo to blame your device for any issues up front, well my @Roku TV apparently draws audio 4 seconds ahead of the video until it pixels out, clears up 4 seconds ahead again. Oh well I tried, pass on TNF…..

  • GOTAlee
    GOTA (@GOTAlee) reported

    @PrimeVideo @chargers @Chiefs Can you fix the quality of the picture? I renew Prime in 19 days. Give me a reason to do it because this game is unwatchable at 360p

  • ej9118
    ej911 (@ej9118) reported

    @PrimeVideo you need to fix this mess or give it up we need continuous football not this ****

  • BodhiD0203
    Bodhi D (@BodhiD0203) reported

    @PrimeVideo @NFL that was a terrible first half. Blurry almost the entire time. Everybody should shut this trash off

  • Linster55
    Linster! (@Linster55) reported

    @EddieTrunk @PrimeVideo The surfing issue ruins it....not watching

  • sometimessheis
    Meg Schomaker (@sometimessheis) reported from Ames, Iowa

    @PrimeVideo @amazon @AmazonHelp Your presentation of #TNF sucks! The quality is so bad! It’s halftime and you still don’t have it fixed?!?! #fail #nfl

  • stuhammer_
    Stu Hammer (@stuhammer_) reported

    Audio sync issues now for @PrimeVideo. Only way to go is up. #TNF

  • shaidezc
    Shaidez (@shaidezc) reported

    @PrimeVideo hopefully you make some halftime adjustments and fix TNF cause it looks horrible

  • TorDawg69
    Tory White (@TorDawg69) reported

    If these @NFL Thursday Night Football games on @amazon @PrimeVideo are gonna buffer all the time, I’ll just skip em and watch the Sunday games on cable.

  • glamisgal
    Kelly (@glamisgal) reported

    @NFL @PrimeVideo this is the shittiest product of a live stream I have ever witnessed! I love Thursday night football and this absolutely SUCKS! Thanks for Al Michaels and Tony Gonzales but WTAF? Please fix it.

  • Muppet_News
    Guy Smiley (@Muppet_News) reported

    MUPPET SPORTS DESK! This @amazon @PrimeVideo broadcast is awful. It’s 2022, how is the video and sound not in sync? Get your **** together @JeffBezos #TNF #LAvSKC

  • ratchy_rach
    Rachel Rodriguez (@ratchy_rach) reported

    The video qualify on @PrimeVideo for the NFL game is so awful 😭😭😭