Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Lake Jackson	Sign in	12 hours ago
London	Buffering	12 hours ago
Indianapolis	Buffering	12 hours ago
Arlington	Crashing	19 hours ago
Seattle	Sign in	1 day ago
Galveston	Crashing	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Streetz (@O_P) reported 1 minute ago

  @netflix You could really learn a thing or two from the @PrimeVideo app on how to do sign in properly

• 
  me (@ea_morrison) reported 2 minutes ago

  @PrimeVideo please how do I cancel STACK TV? It’s horrible with all the adds. I have followed all the steps and tabs are missing where you can cancel it. They make it very tricky. I’ve tried emailing customer service but it won’t let me choose that as my issue.

• 
  Charlotte Elizabeth (@AGirlWrites) reported 3 minutes ago

  @PrimeVideo Watching Jack Ryan is so frustrating at the moment, the translations appear in the screen for half the episode and then stop. Is this something you/I can fix? Thanks

• 
  Powdered Toast Man (@PowPowToastMan) reported 7 minutes ago

  @PrimeVideo Please, Please, Please, Please, Please fix the @Xbox app. It's not very easy to maneuver through the app. There is no way to search watch history for one, and two the app crashes or freezes before I can scroll through my list of purchased items. It's annoying.

• 
  Meems (@TinyToni543) reported 11 minutes ago

  @TheLodai @PrimeVideoCA I don’t work for @PrimeVideo but talk about getting your money’s worth! This movie aside, you’ll be happy you have the subscription.

• 
  outrout (@mazonsellersuck) reported 11 minutes ago

  @PrimeVideo @MariaBakalova96 Worst customer service on Amazon sellers. They have been ignoring me for months. All they say is be patient . I need someone to call me!

• 
  🦋 🌺 GodWins OnePrdGma aka OPG🌺🦋 (@COL314) reported 14 minutes ago

  @PrimeVideo I purchased the Paramount+ channel through prime video and this is the first time I've ever had any problems. Whenever I watch a Paramount Plus show like Bull the remote control will not work when I pause and when I try to resume a video it goes back to the beginning

• 
  Chandan Hegde (@ChanduHegde) reported 16 minutes ago from PETROL BUNK ORR, Karnataka

  @PrimeVideoIN @PrimeVideo American Gods S01E08, Subtitle is delayed. Can you please fix this issue..!?

• 
  Charlie Fernandez (@osbrany) reported 18 minutes ago

  @PrimeVideo @MariaBakalova96 This is one of the worst noms in academy history. 🤡

• 
  outrout (@mazonsellersuck) reported 18 minutes ago

  @PrimeVideo Worst customer service on Amazon sellers. They have been ignoring me for months. All they say is be patient . I need someone to call me!

• 
  Noname (@Noname08052516) reported 20 minutes ago

  @PrimeVideo @ThomasJane what a hog! by the way, it was the worst episode.

• 
  James Windrow (@jameswindrow) reported 23 minutes ago

  @MaiselTV S2 finale is terrible. We’re back to square one? So S3 is just going to be a rehash of S1? Dreadful. Nope. I’m out. #MrsMaisel @PrimeVideo

• 
  madhan (@hope4_beast) reported 25 minutes ago

  @ajassy @PrimeVideo Sir please help me to find a work from home job sir I have lost my job due to covid please help me sir🙏🙏🙏🙏

• 
  DragonFlyEye (@dragonflyeye) reported 26 minutes ago

  Not that I think anyone cares but me. But @PrimeVideo has a real white history problem in its catalog. They suggest things to me based on my viewing, so much of it is historical. And old as ****. The exceptionalism can be gobsmacking.

• 
  SeaChel (@chelso67) reported 27 minutes ago from Ottawa, Ontario

  I am still getting the connectivity issue with @PrimeVideo on my PS4- I've uninstalled and reinstalled, and I still need to exit the app, go to my internet settings, and test the internet settings for Prime to recognize the internet connection...

• 
  Jaclyn (@motojax1) reported 28 minutes ago

  @PrimeVideo I've been trying to stream Heroes for 5 minutes. Other videos work but not Heroes. My internet is fine. What isn't it working?!

• 
  PokiDokiPanic - Montero 3 • 26 (@pokidokipanic) reported 30 minutes ago

  @Eric1459 @InvincibleHQ @PrimeVideo You are the worst person ever to exist

• 
  Carol Albert (@carol_albert) reported 30 minutes ago

  So disappointed, @PrimeVideo! The Nanny and now Monk! Help us to help you!

• 
  ciardha (@ciardha) reported 34 minutes ago

  @ColleenDoran @netflix @PrimeVideo I'm not even rural, but live in a hilly area. My internet speed is not so hot, even with cable WiFi. I get Netflix disks as well, the selection is getting pitiful. Just got a Roku because of these issues. Roku has been pretty decent so far. Don't know if it works in rural areas.

• 
  Ben Curtis (@iambencurtis) reported 40 minutes ago

  @Xbox Please help @paramountplus and @PrimeVideo update the flags in their apps to keep the controller active while watching video with headphones plugged in.

• 
  Thad (@wiredwiz) reported 42 minutes ago

  Hey @PrimeVideo and @paramountplus, why the hell am i paying for your service if CBS episodes are going to be constantly "unavailable"?? What am i paying for? Fix your crap service please, I'm about two days from writing off your channel and cancelling the subscription.

• 
  Emmett Bartley (@earnestnhonest) reported 43 minutes ago

  @PrimeVideo Unfortunately #Coming2America was awful. The original is a masterpiece.

• 
  Rohma Anzar (@RohmaCouture) reported 44 minutes ago

  Help @netflix and @PrimeVideo please give a fair warning at the beginning of movies and shows that have expressively LOUD elevator dings, smartphone key pad sounds and notification sounds! My dog has some weird anxiety will get up and walk away panting and shaking! #petanxiety

• 
  Chris Schachern (@ChrisSchachern) reported 45 minutes ago

  Watching PRIVATE PARTS (1997) on @PrimeVideo even guys like Howard Stern had to work hard to get where they are today.

• 
  outrout (@mazonsellersuck) reported 49 minutes ago

  @PrimeVideo @SachaBaronCohen @MariaBakalova96 Worst customer service on Amazon sellers. They have been ignoring me for months. All they say is be patient . I need someone to call me!

• 
  Steve Price (@QCPrice) reported 50 minutes ago

  The worst thing that FLACK on @PrimeVideo did was make @BradleyWhitford despicable. How dare you?

• 
  Colleen Doran (@ColleenDoran) reported 51 minutes ago

  @GSBCE1of4 @netflix @PrimeVideo We're rural. We don't have most of the services you would have elsewhere. We only have one local satellite provider. That's the problem.

• 
  Colleen Doran (@ColleenDoran) reported 54 minutes ago

  @JSWood75 @netflix @PrimeVideo Doesn't solve the data cap problem

• 
  Rejected Hypothesis (@RejectedHypoth1) reported 55 minutes ago

  @PrimeVideo I think this speaks to the dearth of quality movies this year, not to take anything away from Ms. Bakalova.

• 
  Georgina_B (@GIABCY_26) reported 58 minutes ago

  @PrimeVideo is there any reasons why american god's episode 9 is not working for France ? It's just showing a loeading mini screen next to the episode 8's one.