Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (34%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Kensington	Playback Issues	4 hours ago
Austin	Buffering	13 hours ago
Portland	Buffering	17 hours ago
New Windsor	Buffering	17 hours ago
Anderson	Buffering	20 hours ago
Rochester	Sign in	22 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rashmi (@Rush2220) reported 3 minutes ago

  Was watching Blue Bloods on @PrimeVideo In India till last night but now I cant find it. Is it a glitch? @amazonIN @amazon

• 
  (((cpltalk))) (@cpltalk) reported 6 minutes ago

  @AmazonHelp If you did you'd know that the current error message is misleading. Is that intentional then? @primevideo

• 
  R Poonia (@RealRajpoonia) reported 6 minutes ago

  @PrimeVideo seems like it's like impossible to connect to you guys. Facing issue with prime video account. Where am i supposed to go? First executive didn't even listen my problem properly n hung up, after that i Tried 3 4 times but no luck.

• 
  Northeast_waali (@chekla) reported 10 minutes ago

  @PrimeVideo Hi, I'm facing issue with prime on phone...can only see a black screen with sound. Tried unistalling/installing...restarting..nothing works. Please help

• 
  Manny (@eltrucker87) reported 10 minutes ago

  @MightyThor_LC @PrimeVideo Look at the sales. It was terrible lol. That is a fact. Go cry about it. Then look at the Hulk World Breaker sales.

• 
  Mahesha y s Mahesha y s (@MaheshaysMahes1) reported 11 minutes ago

  @thesuperroyal @PrimeVideo 3rd class player, worst shot sellection player, lazy player, worst keeper .

• 
  Mason Enalta (@MasonEnalta) reported 14 minutes ago

  @PrimeVideo You guys butchered Clancy's work.

• 
  𝙲𝚑𝚊𝚍 𝙲. 👨🏻‍💻 (@dominocollege) reported 17 minutes ago

  Its amazing how bad @PrimeVideo and @YouTubeTV apps are on Apple TV right now. YouTube TV is just a black screen when you resume the app after closing it. Prime Video has an issue if you pause the video or skip back…it often won’t resume playback properly.

• 
  Abdirahman Hassan (@ahyusuf22) reported 18 minutes ago

  @DebiFranklin1 @PrimeVideo @ThePeripheralPV Am serious . If it comes to consuming entertainment which am trying to reduce , I aim for high quality . Something that’ll make me feel like I didn’t waste my time on it. As Mr Orange Man said,”extreme vetting” lol

• 
  Myles August (@cinderstein) reported 19 minutes ago

  @PrimeVideo how do I record the game? I’ll be home late from work #TNFonPrime

• 
  Er Guiri 🔴⚪️ (@Er_Guirito) reported 21 minutes ago

  @PrimeVideo Prime Video in Spain…..I try to watch an American film included with Prime…..but no original language available, just horrific dubbed. So….I try to rent it in the hope of having original language. Again, only dubbed. This is awful. WHY?

• 
  SuraBir Karmakar (@SuraBir_k) reported 21 minutes ago

  @thesuperroyal @PrimeVideo This is what happens when you support trash, have some dignity and accept the fact. It will only help you grow.

• 
  Fone Cord (Pnut) (@foneplays) reported 27 minutes ago

  @PrimeVideo Your streaming service is absolute ***. No reason for all the problems your service displays. No wonder it’s free with Prime. Donkeys.

• 
  Duck on fire (@IncendiaryDuck) reported 30 minutes ago

  @PrimeVideo This looks terrible. Jack Ryan is not Bond or Ethan Hunt or the Gray Man or Rambo. He's first and foremost a thinker and analyst, not an action hero.

• 
  Patrick GreenClover (@GatelyPatrick) reported 31 minutes ago

  @PrimeVideo @CynthiaAddaiRob @DustinWMilligan No....it isn't...no by a long long shot...was a terrible disappointment...

• 
  diesel (@UtsavSi19614313) reported 31 minutes ago

  @PrimeVideoIN @PrimeVideo any problem with your watch party feature? Can you confirm it... I'm facing some problem with it...

• 
  Jacemandaspaceman69 (@Jacemandaspace2) reported 32 minutes ago

  @BobDigi69 @PrimeVideo They could recast whoever they need to recast to make it work. Let Snyder have Netflix level of creative control. #cinema #RestoreTheSnyderVerse on @PrimeVideo

• 
  k • 🐯 (@pughfieldaya) reported 37 minutes ago

  Work on my apple box before I throw it out the window, @PrimeVideo

• 
  Eshu (@Eshu47243576) reported 38 minutes ago

  @PrimeVideo @TheRock @blackadammovie Sir please i need your help i know you help the poors and needy my daughter i fighting with cancer please help me Sir i just need only $10000 please help me.Pakistan Bank Account.HBL PK20HABB0002157901344903

• 
  CMRS (@0_0hlala) reported 38 minutes ago

  @PrimeVideo I'm trying to talk to your customer care number in Australia since yesterday, wasted almost 80-90 USD and my problem is still unsolved. Can you solve my account issues?

• 
  diesel (@UtsavSi19614313) reported 39 minutes ago

  @PrimeVideo any problem with your watch party feature? Can you confirm it... I'm facing some problem with it...

• 
  ben kuscsik (@bkuscsik) reported 41 minutes ago

  @PrimeVideo every Thursday, the audio and video don’t match up. It’s like watching a 1980s ninja movie. #Terrible.#

• 
  Sreeparna Chaudhury (@blowfish_07) reported 42 minutes ago

  @PrimeVideoIN @PrimeVideo @AmazonHelp there's a bug in the audio of #Vadhandhi. Would appreciate if you can check and fix it. Thanks!

• 
  Rene Vail (@y_am_I_h3re) reported 43 minutes ago

  @PrimeVideo Maybe you should fix your video player first

• 
  STEVEN CHANG (@unclepings) reported 52 minutes ago from Annandale, Virginia

  If @amazon @PrimeVideo want to keep selling that movie that @KyrieIrving got in trouble for posting, than I believe Amazon should have to donate double what Kyrie got fined + a % of proceeds from the movie sold to charity. That seems fair for everyone involved.

• 
  STACKTV (@stacktv) reported 54 minutes ago

  @Highminded42 @PrimeVideo Hi there Pat! Episode 9 doesn't air until Dec 4. Episode 8, 'Analyze Piss', is currently available but it is unfortunately out of order and is listed as no. 4 on the list. We're working hard to fix this issue and apologize for the inconvenience.

• 
  🇺🇸SIGMA BALE🇺🇸 (@RENTISLATE) reported 56 minutes ago

  @NFLonPrime @PrimeVideo The worst crew in nfl history. Unwatchable. Fire everyone.

• 
  m (@shawsgill) reported 56 minutes ago

  have not known peace or happiness for the past couple weeks bc of my finals and i still have two or three more weeks of that but you know what would really help? aloto renewal!!!!!!!!!! @PrimeVideo i'm begging

• 
  Nathan Anderson (@NathanA87740658) reported 58 minutes ago

  @I_am_Dan_Ellis @PrimeVideo Funny you object to twitter being owned by the world's biggest narcissist and grifter but don't have a problem doing business with the world's 2nd biggest narcissist who exploits 1000s of workers and wants to monopolize every sector of the economy.

• 
  The Nobody Trader (@Gregory35057321) reported 59 minutes ago

  @ThePeripheralPV @PrimeVideo Best show out right now. Yall doing a terrible job of promoting it