Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (21%)
• Sign in (18%)
• Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Sherwood	Crashing	10 hours ago
San Jose	Buffering	12 hours ago
Township of Evan	Playback Issues	12 hours ago
Sacramento	Crashing	1 day ago
Kokomo	Sign in	1 day ago
Ellicott City	Buffering	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  timothy forsman (@TimothyForsman) reported 4 minutes ago

  @PrimeVideo why do netflix and prime have all of these shows with gay and trans characters? It’s gotten ridiculous. I think they just do it to have us argue and get distracted from real problems that exist

• 
  Williamson “Peterson” Jacobson (@butteryfade) reported 8 minutes ago

  @PrimeVideo @TheMasters @SportsonPrime NOT WORKING

• 
  Hammock Beers (@Beerswilltravel) reported 9 minutes ago

  @Yankees @PrimeVideo @SportsonPrime To bad you can’t watch it. It claims I’m out of the area when I’m in Morris County. Streaming is the worst!!!!

• 
  RWBullet (@rwbullet) reported 11 minutes ago

  @SportsonPrime @PrimeVideo Prime has been horrible for the masters. App continuous freezing, switched to paramount and no issues.

• 
  Michael (@mc24bama) reported 13 minutes ago

  @PrimeVideo fix your delay in the Master’s!

• 
  Ashrith Sathu (@sathuashrith) reported 16 minutes ago

  @uwukko primevideo doesn't work on helium in india ( it says chromium version not supported ) Iam on latest version btw..

• 
  Mahek Shah (@MAHEK_SHAH__) reported 17 minutes ago

  @PrimeVideo @JioHotstar worst ever OTT platforms ever cause what do you mean I payed for your subscription and I still gotta watch those freaking advertisements and rent movies??? Like and then you all have the audacity to say “upgrade” for not watching stuff without adds?

• 
  Victor 🕊 (@MadeOnChinatown) reported 18 minutes ago

  Had to let my job know im doing zero work while im there cause ill be watching @TheBoysTV and @InvincibleHQ as soon as they drop at 2am on @PrimeVideo

• 
  Maximillion (@bubbytheboxer) reported 19 minutes ago

  @PrimeVideo Terrible show. Had potential but became a gimmicky show with stupid story line that was more for shock value than context.

• 
  s | hbh spoilers ! (@sickaqua) reported 23 minutes ago

  @Limoreaukisses @PrimeVideo @AmazonMGMStudio meanwhile the other show no one asked for gets green lit without any problems #nooticing

• 
  Retro Game Geeks (@RetroGameGeeks) reported 29 minutes ago

  @amazon @PrimeVideo You have failed to send me a replacement item and are refusing to help refund the faulty item. I am about to contact the police and my bank to report theft and fraud. I suggest someone from the UK contact me before I start legal action against you. @AmazonHelp

• 
  Justin Patrick he/him • • (@LWOSJustinP) reported 31 minutes ago

  @Oh_lalala_ @PrimeVideo we'll see, lol. Sometimes I like putting on movies I've seen a bunch while I work & having them in the prime app is easy. But the darkness is crap, so I might have to change

• 
  rae 🏒 szn (@raeziIla) reported 37 minutes ago

  hey @PrimeVideo fix the encoding on your movies that have the words not matching up with the film it is maddening and becoming unusable

• 
  Travel Addict NFT (@traveladdictnft) reported 38 minutes ago

  @intangible_eth @NBATopShot @PrimeVideo There is no hardware to copy. Just take any smartphone and set the video file to loop. That's the problem with public perception. Most people see these as video files and not NFT'S.

• 
  Glenn Platt (@gorsecurse) reported 39 minutes ago

  Watching #Worldbreaker on @PrimeVideo and Prime Sub is no longer sufficient. At a poignant moment an Ad. Break. The spell is broken. This is why @AmazonMGMStudio won't be able to revive Bond. Studio bosses can't see what it is that audiences respond to. There are precedents. 🧵

• 
  Nothing Else Matters (@0elsemattersMO) reported 39 minutes ago

  @PrimeVideo Worst show in history

• 
  EGC (@EGCIV) reported 43 minutes ago

  @PrimeVideo your stream is terrible.

• 
  Shreya Verma (@ShreyaVerm93821) reported 44 minutes ago

  @PrimeVideo Accidentally subscribed on Prime Video while trying to access Anime Times. Haven’t watched anything, but I’m unable to cancel or get a refund. It’s also asking for additional payment. Please help me cancel this subscription and process a refund ASAP.

• 
  SantiMessi10 (@SantiMessi01) reported 46 minutes ago

  @Yankees @PrimeVideo @SportsonPrime If Cam Schlittler isn't playing Imma crash out

• 
  Citrous 柑橘屬 (@Citrous) reported 47 minutes ago

  @Manhattva @FrMiller @PrimeVideo Worst hulk stays sucky.

• 
  Shooter McDadden 🎯 (@ShooterMcDadden) reported 52 minutes ago

  Wow @amazon @PrimeVideo ****** up the language for Star Wars Episode 1: The Phantom Menace. The introductory crawl is in German and all alien subtitles are in German! Apparently this has been an issue for over a year now. Not a good look for streaming services. Imagine what else they are changing for the content you paid for! I may have to go back to blue rays. This is appalling.

• 
  10 🦁 / 100 🐏 (@Donte______) reported 54 minutes ago

  @Withmyflawsnall Its not just that the quality of the game on @PrimeVideo sucks! Lagging, slow resolution, constant disconnections, etc. The @NBA sells itself to the highest bidder week by week main reason I havent watched much bb all year 👎🏾

• 
  Abhishek Yadav (@Er_Abhi_N) reported 54 minutes ago

  @PrimeVideo hello, just tell me, why is web series on prime videos is having so poor video quality,

• 
  scottish celts (@Scottishcelts) reported 55 minutes ago

  @GoToThePictures @InvincibleHQ @PrimeVideo Amazon prime is the worst plattform going. Try rewinding immediately after an ad break and bang more ads. Never mind if you have a new firstick and turns of no matter what after pausing for 30 secs.

• 
  Yoshi (@ja_y007) reported 57 minutes ago

  There is no way on Earth that this is a real poster. Why is it so cartoony(especially #PriyankaChopra's pose). This is like the parody of a parody poster. Just terrible Photoshop all around. #Citadel #Amazon(surely you could do better @PrimeVideo).

• 
  J.E (@johanna_e24) reported 58 minutes ago

  They just don't believe in their projects and that's why they keep cancelling things. @PrimeVideo you are the worst.

• 
  Akneev (@AAMV70716670) reported 59 minutes ago

  @PrimeVideo "Unknown Visitor" - are you kidding? Stop wasting our money on *****ty movies. My dog has better acting skills than this! We want quality!

• 
  Hari om Shukla (@HariomShuk34751) reported 1 hour ago

  @PrimeVideo Ihave purchased annual plan for ad Free content, but still it's shown the ads worst experience with prime ,this is my first and last time to spend money on prime.

• 
  THESPYHUNTER (@Hunterkillerst2) reported 1 hour ago

  @PrimeVideo Lemme say this: Thaedus was putting in work this episode, I honestly thought he’d be a defenseless old man, but it turns out that he’s still got it.

• 
  Todd Beavis IV (@titamarus69) reported 1 hour ago

  @PrimeVideo @primemovies @MeanGirls You made the Boys terrible.