Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 02/13/2026 16:40

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (24%)

    Sign in (24%)

  3. Crashing (24%)

    Crashing (24%)

  4. Playback Issues (21%)

    Playback Issues (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
IndiaHyderabad Sign in
United KingdomDerby Crashing
United StatesColumbia Crashing
United StatesCincinnati Sign in
MexicoCuautla Sign in
United StatesBerkeley Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • next_baker Baker Mayfields Next Wife (@next_baker) reported

    Hey @amazon @PrimeVideo I JUST WANT TO CHANGE MY ******* PHONE NUMBER!!! why won’t you let me do that. You ask me stupid questions about what I ordered & my cc # & that’s not good enough for you. I should cancel over that. This makes twice you have refused to help me

  • JordanTennis1 Jordan Tennis (@JordanTennis1) reported

    @einnej1113 @paramountplus @PrimeVideo I’m having the same issue! So frustrating I waited up last night to watch it with no luck!

  • occamy Linnea (@occamy) reported

    Stuck in an endless loop of @PrimeVideo saying I cannot update my payment settings because I "don't have a subscription", and I cannot get a subscription because there's a problem with my payment settings, AND YET THEY JUST PULLED MONEY OUT OF MY ACCOUNT. This is not my evening.

  • carly_dolphin Carly 🦋 (@carly_dolphin) reported

    @PrimeVideo I just went into my app to watch one of my shows, and nothing is showing up in my library. I don't know what to do. Help?

  • ecfenforcer Kernal 64 (@ecfenforcer) reported

    Hey @PrimeVideo, why can't I buy S5 of Leverage? I've been buying each season as I watch them & was surprised to see that only this season is unavailable, despite it being available just a day ago. I don't want to watch a low quality IMDB stream w/ads instead of the 4K version.

  • zago_vasna Benedict Cumberbatch’s Hair (@zago_vasna) reported

    @tavriany @PrimeVideo That’s awful! I’m so sorry! 😢

  • lukeshiru LUKESHIRU (@lukeshiru) reported

    Having subtitles on for Mr. Robot in @PrimeVideo is an extremely painful experience when there is people talking in other languages. You literally get a subtitle saying stuff like Name: [speaking mandaring] In top of the subtitle with the translation. Please fix it, is horrible

  • donniedagon1 Dragonblood (@donniedagon1) reported

    @SeatAmyrlin @TheWheelOfTime @PrimeVideo Same, I moved from Denver to central New York State last year. I seriously thought about the 4 hour drive but it being a Monday didn’t help. Happy for those that get to go though.

  • runwrites ∆RUN SHOWRI (@runwrites) reported

    @PrimeVideoIN @PrimeVideo Found a major problem in your content. Any one there?

  • KulksThoughts Pranav Kulkarni (@KulksThoughts) reported

    @AmazonHelp When I try to login to the primevideo app in a new device, it tells me to hit accept on the notification that is supposed to come in my other already-logged in devices. But this notification never comes.

  • katygwizdala Katy Gwizdala (@katygwizdala) reported

    @Thirdmanmovies @PrimeVideo Just awful.

  • brittanyfred10 bitty ♌️ (@brittanyfred10) reported

    @PrimeVideo the mentalist is my comfort show and i went to watch it for a third time and now i have to pay for it…i’m already paying for prime pls help a struggling college student out

  • MCOdontsuck Beth (@MCOdontsuck) reported

    @einnej1113 @paramountplus @PrimeVideo I came to Twitter to see if anyone else was having this issue. It’s still not fixed. 😩

  • pinkleshah2 Pinkle (@pinkleshah2) reported

    @reliancejio @_MukeshAmbani @PrimeVideo Kudos , if you are buying TATA salt from a retail store, and if the shopkeeper charges extra to you , then you have to contact Mr. RATAN TATA for the issue . I think the Customer care team was directly hired from NASA .

  • toomuchnoise Matthew LaPointe (@toomuchnoise) reported

    Yesterday I went out and bought @Roku for all my TVs, signed up for @YouTubeTV, and dropped cable (#SorryNotSorry FIOS), only to read today that Roku and Google are in a fight and Google may pull the YouTube app from Roku. This sucks for consumers. Fix it. PS you too @PrimeVideo.

  • otter_monkey 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈🦦 Choriza May Stan Acc (@otter_monkey) reported

    What is it with billion $ companies having a ******* AWFUL user experience? @AppleTVPlus @PrimeVideo @disneyplus have the worst UX. It’s almost as though the market didn’t exist. As though Netflix hasn’t worked on it for over a decade and provided an easily copyable framework.

  • ShadabHusain07 Shadab Husain (@ShadabHusain07) reported

    What’s going on with @PrimeVideoIN unable to login @PrimeVideo

  • RobinCarlton3 Broccoli Rob (@RobinCarlton3) reported

    @shivapishdad @PrimeVideo @imoliviamullins Mel is the best. Summer is the worst. Karma on the house. 🥸

  • Jason_Jones01 Jason Jones (@Jason_Jones01) reported

    @PrimeVideo Why is the quality of the stream for the ATP Paris so poor? Just constantly stuttering making it almost unwatchable

  • statistrician Statistrician (@statistrician) reported

    @dhewlett @PrimeVideo @LEGO_Group Now I'm imagining the Lego Wraiths' hands snapping into place on people's chests. It could work.

  • rckeenan7 Carter (@rckeenan7) reported

    Hey @PrimeVideo your streaming is awful let’s figure this out, literally buffering every 30 seconds while watching @NFL

  • abdurahmansa996 الرمح الذهبي (@abdurahmansa996) reported

    @PrimeVideo @KidCudi Password reset was not accepted by request Help us protect your account * We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

  • jpbevi Jean-Paul Bevilacqua (@jpbevi) reported

    @hayu_CA @hayuhelps Latest episodes of Potomac, Vanderpump Rules and RHOBH all still not available on your @PrimeVideo channel *days* after airing. Viewers have been sending you messages about this for literally months now. When is this problem going to be fixed?

  • WritingGopher Bart Leahy (@WritingGopher) reported

    @verrrawest @Roku @PrimeVideo Hmmmm. No, that didn’t work, either. Hahrumph! 😕

  • laalaalaalala little bit alexis (@laalaalaalala) reported

    Hey! @PrimeVideo Im trying to login on my Amazon prime video acc. on MacBook Pro, it’s asking me to subscribe to Amazon prime when I already have an active account (subscription for a year).

  • ejgallagher1 Ed Gallagher (@ejgallagher1) reported from Pasadena, California

    @DaddySaurusFlex @PrimeVideo Saw that. Thought it was an old one. They’re regurgitating a lot of movies that they decided to never release because they were god awful - been fooled a few times but will give this one a shot.

  • clivepsharkey Clive Sharkey (@clivepsharkey) reported

    @Sonjamclaughlan @PrimeVideo Bit early for a g & t to help?

  • bh_xir cribrto (@bh_xir) reported

    @PrimeVideo Hi I have a LG TV in Saudi Arabia and there is no Arabic subtitles. So what the problem

  • knowssomethings Spacehog (@knowssomethings) reported

    @RedCrossTN @PrimeVideo No. maybe you should spend that money that you used for the trip to hawaii to help actual people.

  • averyhalloween Brian Avery (@averyhalloween) reported

    2 weeks until the #WheelOfTime debuts on @PrimeVideo ... I purposely scheduled a doctor's appointment in the morning so I could take the day off work. #TaiSharManetheren #ImNoAesSedaiMeat