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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (31%)
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Buffering (25%)
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Crashing (22%)
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Sign in (18%)
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Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guadalajara |
Buffering | |
 Hyderabad |
Crashing | |
 Pembroke Pines |
Playback Issues | |
| St. Petersburg |
Playback Issues | |
| Brookline |
Crashing | |
 Derby |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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BlazingRaven495
(@Blazing_495) reported
@PrimeVideo @Twitch Your TNF stream is terrible. I get less buffers on the nobodies I follow. lmao. Surely someone as rich as you can afford a better connection.
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DreadPirateLek
(@LekMachine) reported
@PrimeVideo + @nfl Thursday night football blows. Thought my tv was broken. #Garbage
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Leg0
(@Leg0pc) reported
I know @PrimeVideo is really struggling for money but could you possibly fix your your terrible stream. #ThursdayNightFootball
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Antonio Hart
(@ahart713) reported
@PrimeVideo @JeffBezos this is extremely embarrassing!!! The network isn’t ready. Audio sounds great, good commentary, but terrible video. ATTFiber can’t fix this…smh!
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Hard Pill to Swallow
(@41RhymeStones) reported
Jeff Bizos, aka Bozos is a piece of s#it for putting Thursday Night Football exclusively on @PrimeVideo with that ****** *** quality. F*ck you, your money, and your bald head. And f*ck Goodell @NFL for allowing it.
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Ambak
(@ab_krause) reported
@PrimeVideo the tv quality is awful!!!!
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Ryan Smith
(@Like_a_simile) reported
@amazon @PrimeVideo @NFL I have a 575 mps connection and Thursday night football is basically unwatchable. It freezes 3-4 times a minute. All other streaming platforms work great. Why is this happening?
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Hsines
(@holly_sines) reported
@PrimeVideo audio is horrible totally out of sync Thursday Night Football is unwatchable! Save the trouble shooting tips every other service I have runs perfect.
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markbristow22
(@Markbristow22) reported
@PrimeVideo your NFL streaming sucks. Choppy. Like watching still pictures. Not my internet. Your issue
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Chris Crowell
(@ccrowell33) reported
This #TNF broadcast on @PrimeVideo sucks ***. You would think the largest cloud provider in the world would be able to provide a glitch free football game. Alas it’s not meant to be. #GoBrowns #clevelandbrowns
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USTrademarkLaw
(@JoeDreitler) reported
@NFL @PrimeVideo Please fix all the buffering of my TV. Spectrum is my carrier. You are buffering still on Browns game
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Michael Garvin
(@mfgarvin) reported
Watching the #Browns game via @PrimeVideo is about the same quality as streaming over dialup... That is to say, it's not good...
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jeffrey licker
(@shrimpy77) reported
@PrimeVideo My streaming quality on Thursday Night Football is Dog Water. Please get it fixed!
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Mandy Mazzola
(@mandy_mazzola) reported
Why is @PrimeVideo in charge of #ThursdayNightFootball when the camera quality is awful?!
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Speak the truth
(@Only_The_Truth4) reported
@PrimeVideo It would be nice to be able to watch TNF without the intermittent freezing and buffering. I stream everything and I dont have this issue watching games on YouTube TV. My internet is not the issue either. I have plenty of speed and bandwidth. AppleTV 4K @NFLonPrime
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TAY
(@tshelly13) reported
@NFLonPrime @PrimeVideo Please fix your Apple TV app. It is such a STRUGGLE to rewind and fast forward. The UI is a awful.
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Dave Taddei%Kickfam
(@TaddeiDave) reported
@NFL having Thursday games on @PrimeVideo sucks!!! Pls fix it ASAP #AmazonPrime #NFL
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CJV
(@NaplesWisco) reported
@NFLonPrime @PrimeVideo Worst visuals I have ever seen. I have seen better high school games on TV
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🌑hgtp://Scott (powered by $DAG)
(@LiningScott) reported
@PrimeVideo TNF video quality pretty bad, coupled with buffering it’s basically unwatchable tonight.
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Toni Newsome
(@TENewsome3) reported
@PrimeVideo and @NFLonPrime, maybe next game you try audio that syncs up with video, and maybe, just maybe high quality streaming. This looks like Tecmo football!
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Will Palaszczuk
(@WilliePStyle) reported
FWIW: no issues with @PrimeVideo tonight, though I can’t help but think the lessened matchup has something to do with it. #TNF
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Denise Rogers
(@MrsRogersHood) reported
@PrimeVideo needs to work on their camera work. This game is giving me vertigo.
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LΞΞRØBΞRT.ΞTH
(@leerobert44) reported
@amazon @PrimeVideo the usage for @NFL SUCKS ***!! Fix the rewinding/ fast forwarding. Billion dollar company???👎🏽👎🏽👎🏽
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Todd Wills
(@wtwills09) reported
Any issues with @PrimeVideo tonight? I can’t get it to come on my tv.
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Nico
(@THEnicwebster) reported
@PrimeVideo your words and picture are WAY off. Fix it. #Browns #Steelers #ThursdayNightFootball
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Andrew Peura
(@andypeura) reported
@PrimeVideo fix your ******* audio delay
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Matthew Deck
(@TheMattDeck) reported
@PrimeVideo your nfl streaming is horrific. Fix it @nfl
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Brian Freer
(@bfreer70) reported
@PrimeVideo video quality sucks for TNF. Fail.
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Sean Roschie
(@SRoschie) reported
Hey @PrimeVideo why does the Browns game look like I’m watching using rabbit ears?! Video quality on the game is awful.
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Dave Bradley
(@dbradley1953) reported
@PrimeVideo #nfl The quality of video for Thursday night games is so 10 years ago. HD is crap. Motion dissolves into pixels. What is this??