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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (27%)
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Buffering (26%)
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Crashing (22%)
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Sign in (21%)
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Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Anglet |
Crashing | |
 Boardman |
Crashing | |
| Renton |
Video Quality | |
| Bolingbroke |
Playback Issues | |
| Marietta |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Scorpio King
(@SeifferEdward) reported
@BeauLWagner @PrimeVideo Xbox one x, Ethernet cable, fiber internet, a 4K tv, I’ve been able to watch these games problem free, looks better than the Sunday games tbh
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IMBILLS
(@IMBILLS) reported
from
Pembroke Pines, Florida
Worst Thursday Night Football game @NFL @PrimeVideo
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Mike Lewis
(@mdrx_io) reported
Not that I'm encouraging a potential monopoly, but @NFL via @PrimeVideo is the only way to watch that doesn't make me want to blow my brains out. This is how #NFL+ should work. And I would pay for it if it just had every game. Please nuke all the stupid network exclusives.
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Pence
(@wpence21) reported
@Hogwylde1 @PrimeVideo @ProFootballTalk It's terrible. The game is bad enough , at least have a good quality picture
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TravisHoo78
(@TravisHoo78) reported
@PrimeVideo @NFL should pay me to watch this awful display of football 😭😭😭. I would almost rather watch the Hallmark Channel with my wife.. Christmas in January, February, March, April, May, June, July, August, September, October, November @hallmarkchannel
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B.Mint.1
(@B_Mint_1) reported
from
Valparaiso, Indiana
@DarthHendrick How is ur @PrimeVideo 🏈 feed tonight? Mine is awful.
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Mike
(@Mike01693409) reported
@NFL @nflcommish @PrimeVideo hey so when is the picture quality gonna improve on Thursday nights? Think you’ll get it fixed by week 16? You guys suck. Amazon and NFL Billion dollar businesses and you can’t get it right.
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mike d
(@mad52ny) reported
Hey @PrimeVideo maybe fix your audio issue?? #dobetter
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Always dreamin’ …
(@MsAJF) reported
@Lew_Jetton @NFL @PrimeVideo For what it’s worth, it’s not working for me as well. Must be on their end. Worked fine last few weeks.
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Clutch
(@windycityclutch) reported
@PrimeVideo audio is so bad. You can barely hear the crowd. 6 weeks into the season and it’s still this bad. Use that bezo money and fix it already. #DaBears
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Airbear
(@truthaaron77) reported
Watching football on @PrimeVideo is so bad. I hope they lose the contract. #terrible #TNFonPrime #trash
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Chris Meister
(@chris_meister) reported
Given up on Thursday night football. Another awful game by @PrimeVideo and @NFL. #NFL #TNFonPrime #trash
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𝓐𝓷𝓰𝓲𝓮
(@angieekoch96) reported
@PrimeVideo remind us again why y’all host TNF when the quality is worse than TV in the 90’s? Quality is 🗑🗑🗑
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Joey D
(@JoeyD94_13) reported
The @PrimeVideo sound mixing is terrible. I’m constantly turning my tv down during the blaring commercials, then can’t here anything when the game is back. #TNF
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David Lawrence
(@Bluefacedavy) reported
@Hogwylde1 @PrimeVideo @ProFootballTalk It’s bad. On mobile it’s awful.
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Joe Schneider
(@tiptoejoe33) reported
Bears helmets look pretty awesome tonight ngl. Other than that Amazon Prime is *** for watching TNF. Bad enough I gotta pay for this but this game lagging worse than Call of Duty servers @PrimeVideo I want a refund. Make TNF free, u don’t need the money Jeff Bezos
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sabreflier
(@sabreflier) reported
Did @NFL purposely give @PrimeVideo the absolute worst #TNf matchups, or was it purely “accidental”
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Phintasm
(@Finsation1) reported
Amazon broadcast is still like the worst Dofu stream you can get. Don’t buy Sunday Ticket @PrimeVideo please
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barb
(@barb17364181) reported
@PrimeVideo @NFL Thursday Night Football is horrible to watch! Maybe you should have delayed implementation until the influx could be handled. Terrible.
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Mike Stencel
(@njcowboysfan) reported
@NFL needs to fix the nonsense with these Thursday night games. I can’t watch the game at home because my son who is in college has the game on. Really, contact @PrimeVideo and their answer is buy another Prime membership - corporate greed on both ends
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@KenMantel
(@KenMantel) reported
from
Jacksonville, Illinois
@PrimeVideo @amazon @nfl why is the game quality look grainy and crap, 1984 broadcast looks better then this!
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Nate 🫡🇺🇲
(@nathannolandpkr) reported
@NFL Fantastic job on providing the two worst back to back games to @PrimeVideo - It's a good look, really.
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USMNT_2026
(@USMNT_4_2026) reported
@samhicks615 Mine is doing it every 5 minutes tonight and I’m constantly streaming other stuff off @PrimeVideo with zero issues.
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JB
(@Schatzie27) reported
@NFL The @PrimeVideo feed is awful!!!! #TNF deserves better than this! @ChicagoBears
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Ruben Westbrook
(@DATKIDBLESSED22) reported
Tf is going on with @PrimeVideo it’s not working I want my money back for this month football is why I got it
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Lawrence
(@andknowtheledge) reported
It’s brilliant @PrimeVideo killing it on advertisement money with these terrible Thursday Night NFL games
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Jesus Fernandez
(@chompiras84) reported
@PrimeVideo you guys need better quality video if you are going to show football games!!!! This is garbage and I have high speed internet!!!
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brad webb
(@bee_dubb) reported
The @NFL on @PrimeVideo is terrible. Sure the game might suck IF I could get the damn feed to load.
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Robbie Demien
(@robbiedemien) reported
@NFL @PrimeVideo THESE THURSDAY FOOTBALL GAMES HAVE GOT TO BE THE BIGGEST JOKE IN HISTORY. THEY ARE TERRIBLE. GET RID OF AMAZON
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Dei Lynam
(@dlynamCSN) reported
@PrimeVideo please help! We are trying to watch #TNF and the stream keeps disconnecting. I keep logging back in and it disconnects in not even a minute. Why am I paying for a service that is not serving and is offering me no resolution on my app?