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Amazon Prime Video

Amazon Prime Video down or not working? Problems, status and outages

Some problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 6: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 11:50 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 34% Playback Issues (34%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 5% Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Madrid Buffering 3 hours ago
Mandeville Crashing 4 hours ago
Schaumburg Playback Issues 5 hours ago
Göteborg Playback Issues 6 hours ago
Slough Playback Issues 6 hours ago
Kensington Playback Issues 11 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • rfryer0791
    Russell Fryer (@rfryer0791) reported

    @Lavin85 @PrimeVideo No I don’t and that may be the issue, but for me all the more reason to leave it on Sky or BT. Those that do pay a subscription can get the quality and the matches they want to watch.

  • LucyGotMad
    Lucy Got Mad Because (@LucyGotMad) reported

    @RachelBros @PrimeVideo this looks awful. like really really awful

  • hollywstars
    Holly Stars (@hollywstars) reported

    @its_liquorice @chrisdclegg @PrimeVideo Work experience girl? She’s crap.

  • ACSlater_21
    AndyC_21 (@ACSlater_21) reported

    Does @PrimeVideo actually ever work? It’s constantly down and never plays videos, stops during videos and says please try again later 🤮

  • cllrmarkdobson
    Mark Dobson (@cllrmarkdobson) reported

    @hullablue @PrimeVideo @LUFC Or, maybe, she’s simply not the worlds best orator/pundit but with that much airtime to fill maybe networks take what they can get? That’s always going to lead to trouble when the ball gets dropped as in this case.

  • mikayla32016
    Mia (@mikayla32016) reported

    @PrimeVideo Terrible. Couldn’t get through the first episode.

  • CapitalCouncil
    General Biggus (@CapitalCouncil) reported

    @amazonfiretv @SportsOnPrime @PrimeVideo Still not working can I get my money back since your little piece of **** stick can't handle a stream of one HD football game that already happened. This is bullshit.

  • KingComplex26
    Poseidon’s Heir 🤴🏾🌊 (@KingComplex26) reported from Live Oak, Texas

    @PrimeVideo I need y’all to fix whatever deficiencies y’all are having cuz these delayed responses and freezing when I’m watching something AIN’T IT!!!!!

  • rfryer0791
    Russell Fryer (@rfryer0791) reported

    I’ll say it again and keep saying until they bin this off. @PrimeVideo for football is garbage. No issues with Sky or BT week I and week out. This rubbish you can get a good run for an hour and then constant freezing and goes off. Got nobody in the house on the WiFi to blame

  • LewKC
    Lewis Cowan (@LewKC) reported

    @PrimeVideo bulletproof audio cuts out for 10 seconds prior to commercial break... very poor editing on what appears to be a good show! Please fix!!!

  • infl3xian
    TC (@infl3xian) reported

    @PrimeVideo Can we have an update on the quality of the half time sandwiches please? #NEWLIV

  • JasonCox
    Jason Cox (@JasonCox) reported

    How is @PrimeVideo on Apple TV still such a pile of crap? Hey @amazon, hire me and I’ll fix it. I have zero experience with tvOS, but that shouldn’t be a hindrance because your devs don’t seem to have any experience either.

  • dhakasandeep007
    Sandeep Kumar (@dhakasandeep007) reported

    @KapilSharmaK9 @PrimeVideo One of the worst films... fell asleep...twice...left midway...cheap buffonary ...doesn’t fit in 2020s...👎👎👎

  • Hyper_aice
    Aishwarya S (@Hyper_aice) reported

    This is going to be my most problematic tweet of 2020 but I am going to admit that the worst thing that happened to me this year was @PrimeVideo cruelly removing #30Rock from its lineup. Who hurt y'all that you did this?

  • himnshu000
    himanshu patIdAr (@himnshu000) reported

    @AmazonHelp Hello The Vikings Season 6 Part 2 was supposed to be aired on 30th December on @PrimeVideo but it doesn’t appears when i search on my prime video app I’m located in India please help

  • natasharothwell
    Natasha Rothwell (@natasharothwell) reported

    TRUE FACT: @RachelBros was an honest to goodness dream to work with. #2020IsOverParty @PrimeVideo

  • TheFifeFlyer
    Andy Boliboli-Torbett-Cairney-McCafferty (@TheFifeFlyer) reported

    @LGUK Hi. Can you advise why my 65" C9 OLED won`t play Dolby Atmos via the @PrimeVideo app on the TV. It plays Atmos via my Firestick no problem. SW 05 00 10 installed. I have a Denon 3700 AVC

  • mikayla32016
    Mia (@mikayla32016) reported

    @adamTHX1138 @PrimeVideo I agree and it was terrible.

  • steve_einfinity
    Steven George (@steve_einfinity) reported

    @PrimeVideo shocking for live streaming of football. Nothing to what @skysports offer. Piss poor like @LFC tonight. Another awful advert for football tonight.

  • natasharothwell
    Natasha Rothwell (@natasharothwell) reported

    They shot Sterling on the day I didn’t shoot because they knew I’d be an HR issue. 🤤 #2020IsOverParty @PrimeVideo

  • tricia_morris
    T.M. (@tricia_morris) reported

    @jamieclarke @LFC @PrimeVideo Although the quality of football is appalling.

  • williamrlward
    Will 🇬🇧 (@williamrlward) reported

    @TheGingerback @PrimeVideo @ExpanseOnPrime Same issue

  • natasharothwell
    Natasha Rothwell (@natasharothwell) reported

    The first time @natashaleggero and I get to work together and we didn't even get to meet! 😭 I'm convinced it's because two comedy Natasha's in one place would break the spacetime continuum. #2020IsOverParty @PrimeVideo

  • riteaye
    Neil Galbally (@riteaye) reported

    Why is it @PrimeVideo works every time on @virginmedia but @NetflixUK has errors almost every other night and fails to load???!!!! 😡😡😡🤬🤯🤯🤬😡

  • MMcT86719000
    notabot (@MMcT86719000) reported

    @PrimeVideo youre not working right now what’s up

  • McCraigyDimples
    Craigy (@McCraigyDimples) reported

    @CEOEnterpriseNX @PrimeVideo I know right ?!!! It’s the worst

  • kmgg223
    THGG233 (@kmgg223) reported

    @lily_marston @PrimeVideo Fishing for complements is awful b

  • menapaws8430ya1
    menapaws8430@yahoo.com (@menapaws8430ya1) reported

    @of_illness @PrimeVideo They need ur help

  • KarleeLiberty
    Karlee Liberty (@KarleeLiberty) reported

    Hi, yes, I am once again late to the game. But how ******** did they not renew @utopiaonprime for a season 2? Like honestly. @PrimeVideo get on it and fix that please and thank you.

  • fosterblockley
    foz. (@fosterblockley) reported

    @PrimeVideo your quality is **** for the football give it back to @SkyFootball