Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Sign in
Playback Issues
Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Elche Playback Issues
Portsmouth Playback Issues
Bremen Sign in
Córdoba Playback Issues
Larrey Crashing
Kappeln Buffering

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • lalit_mohta lalit maheshwari (@lalit_mohta) reported

    Amazon prime video not supporting in screen casting on realme2pro please provide support or help @MadhavSheth1 @realmecareIN @realmemobiles @realme2pro @

  • ltsonlysteph Steph (@ltsonlysteph) reported

    @jpschaut @EvahDestruction Yes s1, no s2 because of the whole amazon prime video problem thing, I’ve seen the first two episodes of s2 but can’t watch the rest 😭 I just want what my parents payed for LOOOL

  • walshy_27 Jake Walsh (@walshy_27) reported

    Just got a phone call from my family to say they were successfully able to login to Amazon video w/o my assistance. Incredible.

  • POW2112 John Powell (@POW2112) reported

    @JetpackComics Pre-ordering comics should be no different than pre-ordering video games or books on Amazon. Credit card required. My LCS holds comics for two weeks. That's it. The bigger issue is not being able to send back books that don't sell and the poor overall quality of today's books.

  • rodiimus alex ❤️🦈🐰💜 (@rodiimus) reported

    I guess it's relative like, it wouldn't be the worst thing to like, do promo stuff for a video game, but I would literally rather eat dirt than make ads for Amazon

  • sketchit_ vico ♦️ (@sketchit_) reported from São Paulo, São Paulo

    Our news & media in Brazil isn’t giving enough attention to our Amazon issue, so I’m gonna ask for help beyond our borders bc Amazon isn’t being take seriously here. Watch this heartbreaking video. cc: @elpais_inter @cnni @nytimes @guardian @BBCWorld @lemondefr @SZ @globeandmail

  • kianworld Kian (@kianworld) reported

    Apple already has Music, News, and soon, Arcade subscription services and I would not be surprised if Apple bundled all of those together like how Amazon bundles Prime shipping, Prime Video, Kindle unlimited, Amazon Music, and other things eventually. That would help TV+.

  • 870Hog 870Hog (@870Hog) reported

    @RuscinIsRanting Best decision ever. Use Hulu Live personally with amazon prime video for backup incase I can’t find anything on Hulu. Only issue I have is my internet isn’t dependable and likes to drop which can get annoying but with my slow 15mbps line I don’t ever buffer with usually 2 TVs on

  • mrperrysk Marian Marko (@mrperrysk) reported


  • AbiBhat Abi Bhat (@AbiBhat) reported

    @AmazonHelp hi Amazon, FYI the sound quality on Endgame film on prime video is not great. It sounds muffled on my LGTV.

  • Ionic_Ayon Ionic (@Ionic_Ayon) reported

    Amazon video has ****** up for more than 4 hours now and I couldnt watch the show I wanted to watch on my PC. PS4 was fine but Couldnt be bothered to switch hdmi and shit for my so Im just watching it on some streaming site. The quality on this site is better than PC amaz video

  • mcobb0215 Mike Cobb (@mcobb0215) reported

    Watching the #freemeek documentary on #amazonvideo and everytime I see them put meek in handcuffs I feel that shit of the worst feelings in the world

  • NickArm09986615 Nick Armstrong (@NickArm09986615) reported

    @SamsungHelpUK Hi. I have a UE40ES8000 smart TV which appears to have lost functionality to its bundled apps, in particular Netflix and Amazon video. It's not however, letting me carry out a software update. Please help!

  • Devine8Dylan Dylan Devine (@Devine8Dylan) reported

    @hulu I’m cancelling my service because of streaming quality. I have fast internet and can stream 4k video on Netflix or Amazon no problem, but Hulu just gives me 480p and 360p trash. I set it to “best quality.” It’s not me. It’s Hulu. @Hulu is low-quality. Never again.

  • YukakoFujiiM Yukako F Masso( 藤井由香子) (@YukakoFujiiM) reported

    I think the driving records something help in case we need to learn. I don’t mind to go with driving records but those Japanese wrongly use to harass the some video footages just I randomly picked up in amazon was Chinese made and affordable once in 2012.

  • Mexigon_Ugita How do boob? (@Mexigon_Ugita) reported

    @ZerepRotciv You can do it tonight they're like a dollar each on Amazon. The video quality is shit though, some of the worst crushed blacks I've ever seen. You're better off getting them via torrent since the DVD money won't go towards the staff at this point anyway.

  • ana3206 MENTY💅 (@ana3206) reported

    Crapp! Missed dg glitch on chips kan ad riab alooj acrimony lo prime video. For real tho take advantage of ur amazon prime if u have any & watch from prime video.

  • ReneeLazz Renee Lazzareschi (@ReneeLazz) reported

    @willyuwaychang This video totally contradicts Yang’s thesis and claims that Amazon is creating jobs for humans and the robots just “help” the humans. I’d find a better video.

  • REEL_BRIEF Patrick King (@REEL_BRIEF) reported

    @RightNotLeft1 @UnplannedMovie @Wikipedia Right now on my Prime Video app for iPhone, the movie popped right up for me. This weekend, I used Comcast Xfinity to select Apps, where Amazon's Prime Video came up. It was here that I had the issue.

  • simbin1995 simran (@simbin1995) reported

    Worst service provided by Flipkart. Wont suggest anyone ever to buy from it.#Amazon is 1000times better than this in providing the services. Also attaching the video of the phone showing the conditions

  • wrkelly1 w r kelly (@wrkelly1) reported

    @DisneyAnimation @disneyplus Interested to see how good #DisneyPlus will be in #uk have #netflix but cheeky monkeys reducing quality, increasing price but stuck with them cause #amazonvideo is just rubbish. Will cancel Netflix and trial #disney when it comes. Still have to pay archaic #bbc for privilege tho

  • LookAtNumber2 Cameron DeLaney  † (@LookAtNumber2) reported

    how y’all watching “Free Meek” on amazon prime video. If you got the login info please let me know ✊🏾

  • mdmattdeangelo Matthew DeAngelo (@mdmattdeangelo) reported

    @AmazonVideo your streaming service sucks. Always buffering and now freezes barely watchable never ever had one problem with @netflix. Sell them the expanse so I can actually enjoy watching it please

  • NorthwoodsLstnr Northwoods Listener (@NorthwoodsLstnr) reported

    @TennisTV @DodigTennis Live streams for the Cincy singles final are not working. Via Amazon FireTV and via my PC, I get an error message: "This video has corrupt data. Please try another video." Replays work properly. It's Live that doesn't work. Help, please.

  • AroonDeep Aroon Deep (@AroonDeep) reported

    @vicramb Best streaming service to be on IMO. Netflix video quality isn't bad per se but Amazon makes no compromise in bitrate in the name of 'optimisation' if your internet connection is fast enough. Absolute visual feast.

  • xbleeple Mercedes (@xbleeple) reported

    @BlkDistraction You could have just said the amazon prime video interface is so bad - it’s terrible everywhere even on their own product 😂

  • sumitji Sumit Gupta (@sumitji) reported

    @tcl_india how to download amazon prime video on 65p2mus please help as there is no option

  • USSIndianapolis USSIndianapolis-Jim (@USSIndianapolis) reported

    I had no idea Amazon prime video was full of those terrible 1970's R rated films like, "The Hitchhikers", "Cheerleaders", and "If You Don't Stop, You'll Go Blind". After 45 + yrs I can finally see them. Oh boy

  • mzstvrj jay (@mzstvrj) reported

    Be forgetting Amazon has a whole video platform with some quality content

  • garyleff gary leff (@garyleff) reported

    @AmericanAir @rakeshlobster Actually @americanair you are mistaken. You are retiring the 767s (future home flying cargo for Amazon). The rest of your widebodies have seat back video. You are only getting rid of quality paxex on your domestic narrowbodies.

  • MuchmoreIT Heath Muchmore (@MuchmoreIT) reported

    Kind of interesting, @AmazonVideo tells me I don't have enough bandwidth to watch HD, yet @netflix has no problem streaming 4K. Same TV same internet

  • vanuganti Venu Anuganti (@vanuganti) reported

    @PrimeVideo Amazon prime video search is completely broken for last few weeks - voice results are different from direct search and annoy to navigate to find titles everytime

  • stephendunn $teve (@stephendunn) reported

    Hey VIZIO @vizio you some how bricked my model E50-E3 display...I just spent way to much time on message boards trying to fix it...Netflix works Amazon video works...send me a link that is not a huge was of time...not made just disappointed

  • cherukurohi Cheruku rohith (@cherukurohi) reported

    @MadhavSheth1 hey, i'm using realme2 pro and there seems to be a problem with opening the Amazon prime video app... I'm missing my favorite shows... Please solve the problem soon

  • ASillyHusky Glitch (@ASillyHusky) reported

    @FirriApril It could also be something software related. For some reason if I have Google Chrome open with a tab with Amazon video, I'll get random stutters. I've also got issues with certain devices not playing well with USB 3.0 and causing stutters

  • cursedquill ~S (@cursedquill) reported

    “The Boys” on Amazon Prime Video is pretty good. Do watch. Funny how Amazon can come up with quality exclusives while Netflix keep churning out shit every quarter.

  • souravkamalguha সৌরভ কমল গুহ (@souravkamalguha) reported from Kolkata, West Bengal

    @hotstartweets my 50 Mbps internet line through which I can see Netflix or Amazon streaming without any pause, your streaming paused atleast 5 times in first 10 mints of #MCITOT match and this is not exception. Rotten service. I have lowered the video quality and still same issue

  • NightmareHolic NightmareHolic (@NightmareHolic) reported

    @AmazonHelp The problem re-emerged: The Amazon Rep. had me do a factory reset on the Roku TV, reinstall prime video, and register the device again after deregistering it... Once again, It's back to streaming again; this is the third time, already, trying to fix the issue. Will see if fixed

  • nrajesh_kumar ராஜேஷ் குமார் (Rajesh Kumar) (@nrajesh_kumar) reported

    @TelecomTalk It doesnt support Amazon Prime Video. Even on side load app getting installed but its not working. Moreover the above mentioned offer came before 7 months itself, since i am one among hathway customer.

  • glergh a. (@glergh) reported

    To add insult to injury I’m watching this on amazon prime video and they have sent me the most obnoxiously compressed stream.. worst black levels I’ve seen since that winterfell got ep, literal huge on screen **artifacts** I’m telephone a la police

  • shingalz Eric Shingleton (@shingalz) reported from Hamilton, Ontario

    Listen, I aint tryna pay for Netflix, Amazon Prime Video, Disney+, Hulu+, ESPN+, AND NOW Crave TV. Help me out ok

  • avpbeach The AVP (@avpbeach) reported

    @OlavHelland @Nejnas We'll pass along this information to Prime Video! Unfortunately, there's not too much we can do about it, but Amazon has been trying to get to the bottom of the issue.

  • Aayush42002389 Aayush Kedia (@Aayush42002389) reported

    @AmazonHelp I have set the default video quality at 720p but it continues to play 1080p using Amazon Fire stick.

  • Robert__AV Rob x (@Robert__AV) reported

    Anyone got an Amazon Prime video login I can use for a bit to watch ‘Take us Home’

  • NoBuenoAtAll Not A Good Guy (@NoBuenoAtAll) reported

    @MalcolmNance Whoever at Amazon came up with this terrible idea should be fired and have their wages distributed among the workers. That would actually help rather than this gallery of folks who sound like they should be in a hostage video frantically blinking "please help us" in morse code.

  • maddiehajovsky madelyn hajovsky (@maddiehajovsky) reported

    @drewisgooden @dannygonzalez PLEASE I BEG OF YOU watch Alice in murderland it has less than two stars on amazon video, the quality is that of a poorly made home movie, and it has me rolling PLEASE look into it its so perfect

  • suzygeiger Sue Geiger (@suzygeiger) reported

    @AmazonHelp @hussain1585 Not just video, but, @Audible as well. My sister has spent a week trying to subscribe but keeps getting told her Amazon account is closed. Your customer support has been zero help. smh

  • jobadvisorlink Job Advisor (@jobadvisorlink) reported

    Amazon Prime Video appears to be suffering from at least a partial outage worldwide, with complaints piling up on Twitter about the lack of service. The tracking service Down Detector notes that outage reports have suddenly spiked.

  • mlevine007 Mark Levine (@mlevine007) reported

    amazon prime video is back up. I deregerested all devices thinking the problem was at my end.

  • negaimusume 願娘 (@negaimusume) reported

    I was suspended Amazon prime video because of a temporary error. Even though today is precious vacation...

  • BrandonLaSage Brandon La Sage (@BrandonLaSage) reported

    @AmazonHelp it appears prime video is having issues. Prime originals are unavailable, everything else is purchase or alternative non Amazon platform. Rochester, NY

  • JbHerrington Jason Herrington (@JbHerrington) reported

    @AmazonHelp is there something wrong with Prime benefits. Amazon Prime video content isn’t showing as free and Amazon app isn’t showing any products that are Prime eligible. Help!

  • Magnus919 mostly magnus (@Magnus919) reported

    Looks like Amazon Prime Video is suffering a major outage right now. "This title is currently unavailable"

  • pavankamineni Pavan Kamineni (@pavankamineni) reported

    @MobileSyrup HI.. Amazon Prime Video is down. It shows titles but doesn't play the video. It's not working in Northern Alberta. Not sure about the rest of the country.

  • mgavinsthename Martin Gavin (@mgavinsthename) reported

    Amazon Prime is down! Music and video services not working. Wonder if this has something to do with military movements in Hong Kong.

  • MarieDelaD MarieDelaD (@MarieDelaD) reported

    @AmazonHelp, my Prime video is gone. Everything says unavailable or content provider won't allow us to show this (even when Amazon is the content provider). This seems to be far-reaching. When will the problem be solved.

  • imperfektrhyme Candice Hall (@imperfektrhyme) reported

    Of course Amazon Prime video has server issues or something at the exact moment we wanted to start watching #TheBoysTV

  • kjstephe Kevin Stephens (@kjstephe) reported

    Amazon Prime seems to be having a significant outage. Can't play Prime Music or Prime Video. cc @AmazonHelp

  • brooke_shamblin Brooke Shamblin (@brooke_shamblin) reported

    AMAZON PRIME IS DOWN PEOPLE and I don’t know how to handle this type of disappointment... Send help, must watch prime video..

  • HMMADNESS Brandon Roy (@HMMADNESS) reported

    @AmazonHelp My account on Amazon prime video is not working on my PS4.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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