Amazon Prime Video status: streaming issues and outage reports
Problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 24: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 05:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (33%)
- Buffering (24%)
- Crashing (21%)
- Sign in (18%)
- Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Jose
|
Buffering | 47 minutes ago |
|
Memphis
|
Playback Issues | 1 hour ago |
|
Plainview
|
Crashing | 1 hour ago |
|
Lakewood
|
Crashing | 2 hours ago |
|
Washington, D.C.
|
Sign in | 3 hours ago |
|
Houston
|
Buffering | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Sasha Blouse (@Sasha_BIouse) reported@PrimeVideo I already subscribed to monthly prime, already paid, but there is an error saying there was trouble signing me up for prime. Until now I am still unable to watch with prime despite already paying for it. Please help
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TubButter (@RealTubButter) reportedAnyone else having @NBA audio issues with @PrimeVideo ? Announcers are only coming out of the right speaker? Still getting crowd noise in left speaker?
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Akneev (@AAMV70716670) reported@PrimeVideo "Unknown Visitor" - are you kidding? Stop wasting our money on *****ty movies. My dog has better acting skills than this! We want quality!
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SUPERHYPED (@SUPRHYPED) reported@PrimeVideo WHY ARE YOU DROPPING THEM AT 3 IN THE MORNING? PEOPLE HAVE WORK!
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Tim Smith (@tsmith4741) reported@SportsonPrime @PrimeVideo @TheMasters The color on your stream is terribly washed out compared to all other streaming sources. It’s awful. Augusta National’s gonna be pissed if they see their beautiful green being presented like this.
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ryanator109 🇳🇿 (@ryanator109) reported@eduffleppard @PrimeVideo @TheBoysTV No work tomorrow haha
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Hari om Shukla (@HariomShuk34751) reported@PrimeVideo Ihave purchased annual plan for ad Free content, but still it's shown the ads worst experience with prime ,this is my first and last time to spend money on prime.
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Sanna865 (@sanna865) reportedDid something go wrong with the new season of The Devil's Hour because why is it not out yet and why is there no trailer or date or anything?? The promotion for it is terrible. @PrimeVideo
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JTJR (@Jeff777Jtjr) reported@PrimeVideo @nba your video is terrible 😡
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Ferg The Reporter (@FergTheReporter) reported@amazon @PrimeVideo THE WORST CUSTOMER SERVICE EVER!!!!!!
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𝓙𝓸𝓱𝓷 (@its_johnboyy) reported@VintageJoyUK @PrimeVideo @HBO Sorry if this doesn’t help, but it is available on the Max App direct. Just download it to your device and sign in.
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Chris Jackson (@MicDropJackson) reported@YukonCornellius @PrimeVideo I can see that. Anything else I can help you with?
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Michael Scott (@MichaelScottDM0) reportedAmazon Prime Video is genuinely the worst OTT experience money can buy right now. Paid subscription. Full ads. One episode per week. I am not joking. You are paying them and they are still making you watch ads and then making you wait seven days for the next episode like it is 2009 television. Netflix figured this out years ago. Drop everything. Let people binge. Let the internet explode. That is how you win. The only reason Prime Video still exists in India is The Boys. That is it. One show. Holding an entire platform hostage. The day The Boys ends Prime Video loses half its subscribers overnight and they fully deserve it. #PrimeVideo #TheBoys #OTT
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S K Talks (@salllllman) reported@PrimeVideo Hi, I am having issues with app on my samsung TV. All of sudden, my profile shows blank and log itself out of the app. It's working fine on my phone,its just the TV. I have deleted the app and reinstalled. Still the same issues, please advise
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Carlos Braga (@Cryms0n) reported@PrimeVideo Can't watch... Updated app, restarted android box and TV, still no go... Asks me to go to a link (videohelp) that also doesn't work 🤷
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Sleeping Dalmatian (@RSchiltJr) reported@PrimeVideo @Crunchyroll why don't I have access to the new season of Re:Zero through my membership? I am very confused. Please help.
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Krish2060 (@Krish2060) reported@PrimeVideo Worst series in entireOTT platforms, who’s approving these nonsense content in Prime??
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Deven (@DevenLowry00) reported@PrimeVideo fix the cavs stream
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scott bonar (@scottbonar5) reported@PrimeVideo wake up the person in the studio and hit the video button to broadcast the masters terrible start to this
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Emilio (@Emilio_Anthony_) reported@PrimeVideo Why do I have audio for the Yankee game but staring at a black screen?!?!?! @JeffBezos @amazon Fix it you cowards.
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NoMorningJoeFan 🇺🇸 (@MorningJoeFan) reported@PrimeVideo @TheMasters @SportsonPrime Hire somebody competent to fix your sound!
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Venus Çipilgöd feat Bella Poğaçagöd 🤭 (@Venulikis) reported@PrimeVideo why do your Turkey servers apply censorship in this series? We want to have what we paid for. Full videos without any restrictions.
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Seattle Kraken GM (@SeattleKrakenGM) reported@SeattleKraken @PrimeVideo 0.6% chance to make the playoff. The only thing this #SeaKraken steaming bag of dog **** roster needs to do now is LOSE EVERY REMAINING GAME to help our draft position.
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TheTruth (@DHiddenTruth) reported@PrimeVideo Why can't prone video work with VPN.? Other video app allow it except prone video. Ypu people really need to work on this.
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𝟎𝐱𝐇𝐢𝐨𝐤𝐞 (@0xHioke) reported@PrimeVideo That punch could help NASA more
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Mike (@Mike87549718) reported@NBAonPrime @PrimeVideo Terrible picture quality blurry. Can’t even watch it!
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Not in Muellers Purview (@NYFreedom2024) reported@PrimeVideo must be doing terrible if you are buying ads to promote show. show went to ****
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Delightful Derek (@CricFootTenCine) reported@clayyytonbigsby Not only the content library, their UI, Ads everytime if you open live sports before beginning the stream even though u r a premium subscriber, Lag b/W Audio Video in Live Streaming Sports Content. @PrimeVideoIN @PrimeVideo was good now facing the same issue across all devices
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Regina Collins (@queengina1974) reported@NBAonPrime @PrimeVideo I have prime but wasn’t happy the picture quality was horrible for Knicks game.
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Icho ❁ (@funginho) reportedThe Knicks are *************** what the helly? Also why do we have British commentators on NBA playoffs? Fix IT Amazon @PrimeVideo it’s like having Americas commentary on EPL