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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (33%)
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Buffering (23%)
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Crashing (20%)
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Sign in (18%)
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Video Quality (5%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Jose |
Video Quality | |
 Weymouth |
Buffering | |
| Suwanee |
Buffering | |
 Edmonton |
Sign in | |
| Waldorf |
Video Quality | |
| Franklin |
Video Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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(((Texy Lefty))) #UnderHisEye 💉💉💉😷
(@TexyLefty) reported
@PrimeVideo So, so, so bad. Not even Debra Messing could have saved it. Javier Bardem was awful, too, and so was the writing. I turned it off after 20 minutes.
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Ariana D
(@buddylady52) reported
@PrimeVideo Awful casting. Not believable. I was very disappointed.
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Ryan Shhit
(@RShhit) reported
@PrimeVideo Why is it that @PrimeVideo is the only streaming service that consistently has internet connection issues; tho netflix and HBO max and others can be used prior to and after getting these annoying messages in 5 different languages?
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Apotropaic_Psithurism
(@apotropaic) reported
So yeah…I went ahead and cancelled @netflix AND @hbomax because the former’s user interface SUCKS and the latter’s too expensive. Both have terrible subtitle options. Sticking with @PrimeVideo , subtitle options are outstanding. And they have #TheGreatCourses channel
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Mark Brown
(@Markbro1622) reported
@PrimeVideo How about Cronenbergs crash
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Dan
(@Don_Chocolat) reported
Anyone from @PremierSportsTV or @primevideouk @PrimeVideo able to help with this ?
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Invalid Character
(@sh0vemedia) reported
@jhvilas @AmazonHelp @PrimeVideo My guess (and definitely a guess) is scene changes are heavier in bandwidth than additional frames of the previous scene. Subtitles aren’t part of the stream itself, so now there’s a contention problem…
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annergizer
(@annergizer1216) reported
@PrimeVideo Unwatchable. I turned it off. Just awful
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joanjoyaP
(@DCala221) reported
@PrimeVideo I was totally distracted by her face …Was that a mask she had on or shot with a gazillion filters ? I know she’s had work done but this was alien-like. The storyline wasn’t what it could have been…. The whole movie chronicles one week/taping of the show.
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CaliforniaBUCK
(@CaliforniaBUCK) reported
@PrimeVideo Awful.
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BDA
(@mmck518477) reported
@PrimeVideo NK has a terrible American accent and a face full of poison and plastic. Carrot Top would have been a better choice.
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WendiValentine
(@Wend_Valentine) reported
@DavidSpade @PrimeVideo Who will help me with advice?
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Joseph H. Vilas
(@jhvilas) reported
@sh0vemedia @AmazonHelp @PrimeVideo I just had it happen without a scene change, but who knows. One problem is no one really cares about captioning.
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cobalt123
(@cobalt123) reported
@jhvilas @AmazonHelp @PrimeVideo And every episode of WoT has annoying hashtags floating mid screen in scene changes. May be same issue.
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(((Texy Lefty))) #UnderHisEye 💉💉💉😷
(@TexyLefty) reported
@zanesuniverse @MEinNJ @PrimeVideo She was awful! I turned it off after twenty minutes.
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RE-SISTER
(@Ottauquechee) reported
@PrimeVideo Awful- And film projected so dark it was nearly impossible to View. Another friend could only get dubbed German. Something is wrong - or it is an Xfinity problem?
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Avi Schwartz
(@le_avion) reported
There are so many issues with The Expanse X-Ray bonus videos: 1. They are available on a subset of platforms. 2. They run in a smaller window and cannot be expanded. 3. Only HD and not UHD. 4. No CC or subtitles so not for hearing impaired or for non-English speakers. @PrimeVideo
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Luana
(@dropdown94) reported
@PrimeVideo I wish it could be The Wilds s2, but you won’t help me, bestie..
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Matthew M
(@MATTMCMILL2) reported
@french_dispatch @PrimeVideo I saw another commenter below mention the same problem on @AppleTV , they are showing it in the wrong aspect ratio as well causing the English subtitles to get cut off? Are you fixing this problem??
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Tamara Kane
(@Tamaramonkey) reported
@PrimeVideo you guys need to fix your copies of Planet Terror and I Know What You Did Last Summer. The music is audible, dialog isn't. Tested on 5 different sets of speakers.
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Diego Elio Pettenò
(@flameeyes) reported
Followed up by clicking Rent and getting an error even before suggesting options. Went straight to @PrimeVideo because it freaking works.
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Chris P 💙
(@chrisbluemoon52) reported
@MullockSMirror Please @PrimeVideo, can you buy up the TV rights from the truly awful @btsportfootball? If would be a mercy killing
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Susan Harris
(@SusanHa04058212) reported
@PrimeVideo awful
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Lloydofd
(@Lloydofd1) reported
@PrimeVideo terrible movie....couldn't watch
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Anthony D. Chell
(@NEWJERSEY66) reported
@PrimeVideo I watched it. Just about got through it. Sorry but casting was awful! Just my opinion.
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Josh Sabol
(@JoshSabol) reported
Biggest peeve: I want to throw my remote at my TV every time I finally find [desired media] only to find it's not free to stream. @PrimeVideo's the worst offender 👀
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PD
(@PD72645889) reported
@TheWheelOfTime @PrimeVideo Have you fixed the poor quality stream yet?
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Rutnit
(@RRutnit) reported
@PrimeVideo This movie was an absolute tragedy. Just awful. Turned it off a third through. Debra Messing would have been so much better, despite every other actor and direction
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Longhair
(@LibAtheist1967) reported
@PrimeVideo She looks awful.
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biscoff baby
(@quincequinces) reported
@PrimeVideo so I’ve been keeping up with challenge: spies, lies and allies and now when it comes to the reunion I gotta pay £2.50 for episode 20?!?!!! I’ve literally been watching this season for free weekly with no issues and now I gotta pay? I’m not happy about this AT ALL! 😡