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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (25%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jerez de la Frontera |
Playback Issues | |
 Guwahati |
Playback Issues | |
 Turlock |
Crashing | |
| Santa Clara |
Video Quality | |
| Broken Arrow |
Sign in | |
| Bangor |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Gennie Cooper
(@GennieCooper) reported
Ugh the streaming quality of Amazon @PrimeVideo is terrible. I have good internet and can watch HD on other platforms. I would love to see the detail on the outfits they create on Making the Cut.
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END THE FILIBUSTER
(@1Shermanation) reported
@PrimeVideo Maybe fix the Prime Video app & user interface? It's badly broken, which would be okay if it hasn't been like that for YEARS. You're one of the richest companies in the world (maybe the richest) & your chairman is the richest guy in the world. We pay $100/year. Fix the damn UI!
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END THE FILIBUSTER
(@1Shermanation) reported
@PrimeVideo @nikatname Great job. But could you please fix your user interface and app? Look at Netflix, Hulu, Disney, hell, Paramount Plus! Your UI looks like it was designed circa 1999
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a baguette
(@getabaguette) reported
@PrimeVideo @AmazonHelp @amazonprimenow where can i get help i am having issues with amazon prime video payment
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Kabron James
(@KabronJames023) reported
Is someone having playback issues with the fire TV stick lite? Black screen while auto-resolution. Only with @PrimeVideo. Apps like YouTube and Redbull are working well.
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Emily 🕯
(@emilybookworm) reported
I would assume this is because the details of the foreign land would have no implications to the plot, and it is not necessary to waste precious screen time on portraying such details. This is exactly the problem I have with the two upcoming @PrimeVideo series - (8/19)
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Emily 🕯
(@emilybookworm) reported
[THREAD] Why I didn't have a problem with many of the previous stereotypical representations of Hong Kong in Hollywood movies, but I'm disappointed with the two upcoming @PrimeVideo series that are being shot (or will be shot) in Hong Kong - (1/19)
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Lucky☘️
(@DakiniBliss) reported
@PrimeVideo Like the @modernlovetv series, but this particular episode #StrangersOnADublinTrain had one of the WORST endings. Terrible. Felt like the last segment was missing. Such a let down. Anti-climatic. Poor writing.
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Scarlett Stone
(@scarlett_stone0) reported
@talkingdare @TheTomorrowWar @PrimeVideo They were cargo in another alien’s spacecraft which accidentally crash-landed on Earth. Also, did you watch the movie?
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nasty easterlochia nudum💙
(@Dendromecon) reported
@PrimeVideo Why are advert overlays showing up in the middle of kids’ programming? Are you high? Trying to get me to cancel my membership forever? When my kid asks “why is the scary man blocking Wallykazam again?” that is the worst marketing you could possibly do. @amazon
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Lucie Beal
(@Luciebeal) reported
@PrimeVideo can you let me know if Hayu is working for all programs on your platform, @NOW have had streaming issues for over a week now with no indication of when it will be rectified!
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END THE FILIBUSTER
(@1Shermanation) reported
@PrimeVideo @Sethrogen @CharlizeAfrica Maybe fix the Prime Video app & user interface? It's badly broken, which would be okay if it hasn't been like that for YEARS. You're one of the richest companies in the world (maybe the richest) & your chairman is the richest guy in the world. We pay $100/year. Fix the damn UI!
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Ryan Molina
(@ThatRyanMolina) reported
@RetroComYT @PrimeVideo It had so many asinine requirements and took FOREVER to get your videos posted. 2 weeks to a month if you were lucky not to get submission errors.
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RJ Ramrod
(@ramrod_rj) reported
@PrimeVideo @InvincibleHQ yeah the past year & a half has definitely been rough for a lot of people, especially those who work in Amazon's warehouses where conditions were horrific even before the pandemic, some of whom were actually fired for trying to keep their workplaces operating safely
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Jean-Paul Bevilacqua
(@jpbevi) reported
@hayuhelps @hayu_CA @PrimeVideo Another week, another show missing from the platform—this time, #RHONY. This has been a trend for MONTHS now and affecting many customers. How are you going to fix this?
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Megan 🍀
(@givemethewest) reported
@smshingteacups @PrimeVideo @STARZ Noooooo subscribing through Prime is so much better than their own app!! I’ve never had issues with the prime channel. Unlike the starz app which apparently crashes constantly… 😩
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James Vorel
(@JimVorel) reported
Q: “Hey Jim, why didn’t you give Amazon a chance to fix their busted UI before pointing out that it has existed this way for months?” A: Because I really wanted to publish something THIS decade? #PrimeVideo #AmazonPrime #UserExperience
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END THE FILIBUSTER
(@1Shermanation) reported
@PrimeVideo @JackQuaid92 Maybe fix the Prime Video app & user interface? It's badly broken, which would be okay if it hasn't been like that for YEARS. You're one of the richest companies in the world (maybe the richest) & your chairman is the richest guy in the world. We pay $100/year. Fix the damn UI!
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اللندني The Londoner
(@waleeda79340627) reported
@PrimeVideo amazon never trust never where the fix all amazon and app's is buggy and not work correctly and amazon co uk same issues and cinnection reset and bad support in saudi where the update ?
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vijay119ab@gmail.com
(@vijay119ab) reported
Fix widevine L1 support to Poco F1 @netflix @NetflixIndia @PrimeVideo
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ComunikMedia
(@ComunikM) reported
@TomZohar Don't watch "Modern Love" on @PrimeVideo ... you'll definitely be in trouble!
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jacob
(@loganutchy) reported
@PrimeVideo please fix your PS5 app it’s an absolute disgrace and just about unusable 😣
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Blue Pearl
(@DesignBluePearl) reported
@MakingtheCutTV @PrimeVideo @AmazonFashion Gary was by FAR the best designer. More tasteful women and men would wear his clothing that is infinitely higher quality, flattering, rich and interesting. Anyone could have his clothing for the long term or add items to spice up pieces in their collection. I want his clothes!!!
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Keithlondon
(@Keithlondon) reported
@AmazonHelp Any chance you can get Faizal or Ednar in your Advanced Tech Team in Cape Town to call me BEFORE they go home for the day again? This is as per THEIR OWN ADVICE? It's already 13:26 there! Been waiting all week for help. Shocking Amazon customer service. #PrimeVideo
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jactrack
(@loge23) reported
@MLBTV @PrimeVideo @Xfinity So here we are in the bottom of the tenth, Mets v Giants, and no sound. WTF is wrong with this service? FIX IT!!!!
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Diana Roland
(@dianamroland) reported
@smshingteacups @PrimeVideo @STARZ They need to fix their disagreement right now.
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Twilla Ramsey
(@RamseyTwilla) reported
@Pilks_GP @PDAnderNL @PrimeVideo A lot of great shows are missed because they get terrible time slots and no advertising. A shame for the fans.
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ranndi
(@ranndinicole) reported
@PrimeVideo @JackQuaid92 did not know he was in the hunger games, or that he was this piece of work either. love it
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1MeanEugene
(@1MeanEugene1) reported
@PrimeVideo My parents die in a car crash on the way to Grandma's for Christmas dinner. JUST KIDDING!
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BrokeDinger
(@skamm111) reported
@PrimeVideo Disney Star Wars. Because it is so terrible