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Amazon Prime Video

Amazon Prime Video down or not working? Problems, status and outages

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Brisbane Buffering 4 hours ago
Jasper Buffering 7 hours ago
Tucson Buffering 9 hours ago
Saint Paul Playback Issues 10 hours ago
Warrior Playback Issues 12 hours ago
Yeovil Playback Issues 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • canadiandynasty
    robyn (Taylor’s Version) (@canadiandynasty) reported

    @taylornation13 @thesummeritp @PrimeVideo Besties I’m supposed to leave for work in half an hour, how do you expect me to function?!?!?

  • SMedal6
    SpanMedal6 (@SMedal6) reported

    @TheWheelOfTime @PrimeVideo been reading the first book again... Holy **** this show is bad. Shame you all for making something so awful.

  • RHT_Stephen
    Stephen - Call 116 123 for Samaritans (@RHT_Stephen) reported

    @drjonty @netflix @PrimeVideo I find if you scroll too far down with prime it becomes incredibly slow & unresponsive, whereas Netflix you could scroll for hours and it would be fine. The only issue with Netflix is you be scrolling for hours as you’ve watched all the good stuff and all that’s left is dross

  • wlwmultifan
    cami 💛❤️ (@wlwmultifan) reported

    @thewildsonprime @EW @PrimeVideo is this the official release time? pls help

  • John89134964
    John (@John89134964) reported

    @PrimeVideo Well this looks terrible and not funny at all

  • MisterD80
    Mister D! (@MisterD80) reported

    Hey, @AmazonStudios I am owned money for days of work on SAG project--two which were more than THREE weeks ago. I tried calling your studios and they REFUSED to transfer me to payroll. Please respond!!! I'm sorry I have to contact you like this but I NEED the money! @PrimeVideo

  • SiulOczoro989
    Siul Oczoro 🎟🎧🎬💿📘 (@SiulOczoro989) reported

    Just finished the first season of #OuterRange on @PrimeVideo and it was an interesting ride. But it left too many unanswered issues and this without a guaranteed second season. Even with the presence of Josh Brolin.

  • KMKowalski
    Kathiann M. Kowalski (@KMKowalski) reported

    Arguing even in jest that men should be able to get away with killing their wives is never funny or okay, @PrimeVideo. This is even more awful given the statistics on violence against women and girls. 4/4

  • anglish15
    Andy English (@anglish15) reported

    @drjonty @netflix @PrimeVideo I find the exact opposite. My Netflix is glitchy AF and Prime, as ****** to navigate as it is, is relatively glitch free.

  • Silvan53032708
    samir (@Silvan53032708) reported

    @nicolerichie @MakingtheCutTV @PrimeVideo Hi all, I have a child that he needs heart surgery, I can't handle this problem alone, if it's possible to help, the TRC wallet address i wrote below, even a little bit help for us is big hope. Tron address TVz8B8m6GZD5y2MaA4t2Mar52BJVsMWUPD Thank you so much 🙏

  • brigadam
    Roxane virtue signalling defence of democracies (@brigadam) reported

    @PrimeVideo I’m quite deaf so use subtitles. Currently trying to watch the time travellers wife in Australia & the subtitles appear to be from a show that has something to do with cooking. Can you fix please.

  • amita_al73
    Amita Limaye (@amita_al73) reported from Arun Arekar -residence, Gujarat

    I never face this problem with @PrimeVideo and @DisneyPlusHS !!! @netflix already to you are down with subscribers.. and this does not help!!

  • cantanmouse
    mouse (@cantanmouse) reported

    @DaveSFoley @PrimeVideo —wheeze—pls—help— 😭

  • sweptmeoutagain
    ullis (Taylor’s Version) (@sweptmeoutagain) reported

    @taylornation13 @thesummeritp @PrimeVideo I couldn’t be more excited for this and I think I have to re-learn how to breathe help??? #ThisLoveTaylorsVersion

  • pieceofruel
    sof 🌹 (@pieceofruel) reported

    @taylornation13 @thesummeritp @PrimeVideo I was having breakfast when I saw the announcement and almost threw up, help

  • nirmalmotwani
    Nirmal motwani (@nirmalmotwani) reported

    i have a valid plan of @JioFiberVoice but unable to login @PrimeVideo pls help @JioCare

  • miss_shiko
    shix_wanjiku🇰🇪 (@miss_shiko) reported

    @PrimeVideo hello will i still be charged if my account does not work after the free 7 day trial. Thanks

  • SamTdA89
    Sam (@SamTdA89) reported

    @PrimeVideo @thewildsonprime 7:00am trying to wake up to go to work.

  • AaronNetsky
    Aaron Netsky (@AaronNetsky) reported

    Well, @Amazon @PrimeVideo thinks I'm travelling again and is limiting my ability to peruse what's available. Things like this are more amusing than serious problems, but I still wish someone from the company would explain to me why it happens so I could take steps to avoid it.

  • miss_shiko
    shix_wanjiku🇰🇪 (@miss_shiko) reported

    @PrimeVideo i recently registered to be an account with prime video and followed the necessary steps required till the end but now i cannot be able to sign in to watch anything. Kindly sort this issue. Thanks

  • karl_hurd
    Karl Hurd (@karl_hurd) reported

    @PrimeVideo Do you have registration problems in UK today? My prime account went down last night and after many attempts to re-register today have all failed, have even try’s using different payment methods, all without any success

  • TaylorWindset
    Taylor (@TaylorWindset) reported

    @PrimeVideo You have the worst customer service on this planet. What in the world is wrong with you?

  • Nasirnbe0021
    nasir NBE (@Nasirnbe0021) reported

    @PrimeVideo @heidiklum @TimGunn I need $50 for build nft and sell Can you help me?

  • CartyRubble
    Carty 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CartyRubble) reported

    Anyone else having an issue viewing @PrimeVideo via YouView on @BT on their tv? I just spent an hour chatting to a BT agent and the issue is still unresolved. Other apps load fine. Reboots and resets all failed. Grocery shopping it is then, lol

  • bevng1971
    bev ng ( 베브엔 ) (@bevng1971) reported

    @PrimeVideo hey prime, did u know that when u add a series, it should be full & NOT HAVE MISSING EPISODES? My husband has to go online & search SOME MISSING EPISODES of shows like BOSCH. How does yr programming department work? Hello, we're PAYING CUSTOMERS, its NOT FREE yeah! 😠

  • tayIorsel
    gio🧣 (@tayIorsel) reported

    @taylornation13 @thesummeritp @PrimeVideo omg im at work rn and im trying to play it cool but all i wanna do is scream and cry because THIS LOVE TAYLORS VERISON COMES OUT IN LESS THAN 24 HOURS?????? #thislovetaylorsversion

  • Leighswiftie08
    Leigh-Anne - This Love TV TONIGHT 🫶🏻 (@Leighswiftie08) reported

    @taylornation13 @thesummeritp @PrimeVideo OMG YOURE BREAKING ME. I NEED HELP PLEASE #ThisLoveTaylorsVersion

  • kfe1947
    Kat_1947 (@kfe1947) reported

    @DEADLINE @PrimeVideo Boring…. Are these shows less costly than quality films and productions. Reality tv is so common anymore.

  • everwhorez
    everwhorez (@everwhorez) reported

    @PrimeVideo @taylorswift13 That was the worst chopping of a song I have ever heard.

  • ThatMasonBoiii
    No Context Pingu (@ThatMasonBoiii) reported

    @drjonty @netflix @PrimeVideo I’ve had really low quality picture on Netflix for a while now. Not bad on a tv, laptop drops even on hd