Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (30%)
• Buffering (25%)
• Crashing (24%)
• Sign in (17%)
• Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Aix-en-Provence	Crashing	2 hours ago
Toronto	Buffering	7 hours ago
Wrocław	Crashing	20 hours ago
Paris	Buffering	23 hours ago
Asheville	Sign in	1 day ago
Sydney	Crashing	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bob (@ajfassociates) reported 3 minutes ago

  @PrimeVideo NO IT DOESN'T! HE'S A TOTAL TRASHY GARBAGE ACTOR. THE ABSOLUTE WORST!

• 
  Vince Goddard (@vg1942) reported 3 minutes ago

  @NASCAR @NashvilleSuperS @PrimeVideo I wish nascar would start randomly selecting one top 16 drivers to live stream in car cameras on YouTube like they do for Cleet. Would help sell the experience you can get on HBO.

• 
  Ely Time (@patrickely) reported 4 minutes ago

  @ghartman02 @GarrettSmithley @PrimeVideo Reset your modem, that’s not an Amazon problem that’s a connection problem

• 
  Brian P McCoppin ✝️🥋 | Homeschooling Florida Man (@brianmccoppin) reported 11 minutes ago

  So @PrimeVideo #SpiderNoir does not work in B&W on every device. If your TV (or Fire Cube in my case) is one of the ones that doesn't work, you have to start it on your phone, watch for 30 seconds, then resume on the TV, and it doesn't always work. Or I can just pirate the B&W..

• 
  Freld (@freld) reported 12 minutes ago

  @PrimeVideo Can you fix the B&W options on Firesticks? It’s not available.

• 
  btmartin236 (@btmartin236) reported 16 minutes ago

  @DocPunchESPN Ive seen on social media other had issues as well, I had no issues with @PrimeVideo but its odd @hbomax kept freezing up on me

• 
  Rick schwartz (@RichardSchwartz) reported 17 minutes ago

  @truckindumbass @PrimeVideo Yea he was ready to get in car but rain ended it early. Personally I never thought him getting a waiver should of been a problem considering they gave Kenseth one in 2020 for missing 4 races that he never intended to race. Not to mention I went to indy to see him glad he stayed

• 
  Sballard12 (@Sballard121) reported 23 minutes ago

  @familybaptisttn @NASCAR @PrimeVideo Thats an internet issue not a prime issue, mine had absolutely zero issues at all but then again I have the fastest and highest internet offered through Verizon so its Definitely ur internet that caused the issue

• 
  Dinine (@Dinine03479979) reported 23 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Your issue may be your internet service and not Prime’s broadcast. …. Maybe.

• 
  Whitney Brock (@MyAlkalinebody) reported 27 minutes ago

  Why are you not working? @PrimeVideo

• 
  Philippe 🇨🇦🇪🇺🇨🇵🇨🇭🏳️‍🌈 (@Stargayte) reported 31 minutes ago

  @jondelarroz Already cancelled my @PrimeVideo subscription today, selling my Amazon stocks tomorrow. I guess the last thing is to be loud about what a terrible idea it was to kill this show. #Stargate

• 
  Joe Garner (@JoeGarn89771050) reported 32 minutes ago

  @familybaptisttn @NASCAR @PrimeVideo I had zero issues. Must be on your side

• 
  Back2Dust (@PSU_Lion_commit) reported 33 minutes ago

  how am I just now realizing that @PrimeVideo has content that absolutely laps Netflix in terms of quality?

• 
  TheSaturnV (@saturn91984) reported 34 minutes ago

  @orangebastard_ @GarrettSmithley @PrimeVideo The worst was when we had to endure both Jr Dale and screechy Jeff Burton at the same time.

• 
  Roberts Sports Show (@RobsSportsShow) reported 35 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo not a NASCAR issue, that's a you issue.

• 
  Problem Being (@BeingProblem) reported 35 minutes ago

  @PrimeVideo stop rolling out tech gimmicks that people cannot ever get to work. I just wanted to watch Spider-Noir in black and white and I’ve done all the things with the app and it STILL starts in colour and it’s infuriating. Not watching it until you resolve this.

• 
  Yvonne Todd (@toddyvonne) reported 36 minutes ago

  @amazon @movies_anywhere @PrimeVideo Update: You asked me to provide additional information and I do so and your response was for me to contact you via phone or chat to provide the same information that was previously provided!!! Are you serious? What is the disconnect? You have the information. Fix the issue!!!

• 
  TradeCNBC (@TradeCNBC) reported 37 minutes ago

  @nascarcasm @NASCAR @PrimeVideo They stated start time was 7pm to begin with, just stupid to begin with. Plus Prime sucks, it's fine in my office on the PC, but I'd like to sit on the couch and watch, not pretend I'm at work.

• 
  Ashaman (@_Ashaman) reported 37 minutes ago

  This is the worst thing @amazon has done F#ck you @JeffBezos @PrimeVideo

• 
  Super_Dahveed_64 (@Dahveed64) reported 40 minutes ago

  @memeslich @LVMandM9onPrime @PrimeVideo Id imagine they wont work on it until after they finish LoVM. A. I think working on 3 animated series simultaneously (as well as all their other projects) would be too much for them. B. BHs has a lot of spoilers from Vox Machina so they'll want to finish that story first.

• 
  Kathy Van Duzer, M.A. (@katwife) reported 41 minutes ago

  @PrimeVideo your ads have really gotten out of hand! Worst than cable! We pay for streaming not so you can make a gazillion dollars on top of our monthly subscriptions. #poorprogramming #noads

• 
  Lupita (@lupitaibarra25) reported 43 minutes ago

  @PrimeVideo FIX IT 😩😭😭😭 i don’t like watching the game like this!! @yankees @mlb 😭😭😭

• 
  HappiG!! (@JeffMiller63976) reported 45 minutes ago

  @PrimeVideo Sorry couldn't finish it! Terrible show, Cage was a horrible lead and that forced NY accent is terrible. Dumb.

• 
  Greg Hartman 🇺🇸 (@ghartman02) reported 47 minutes ago

  @GarrettSmithley @PrimeVideo I just cannot get it to work. A few hours ago, I went on Amazon, clicked the NASCAR thing watched some rain delay, but now it's just a spinner.

• 
  Brad S (@Bentley7652) reported 48 minutes ago

  @DocPunchESPN I think you need to consult @its_jpunch to work the hopefully get the bugs out! I also hear @PrimeVideo has also helped some customers through some speed bumps. I also believe they will re-air the broadcast on the NASCAR FAST Streaming channel so you could watch it in the next day or so. Sorry you missed it, Doc. It was FANTASTIC.

• 
  Wesley Reynolds (@Spiderwes88) reported 48 minutes ago

  @Bgordo92 @NASCAR @PrimeVideo Ur the only one having that problem.

• 
  Dale (@daleando86) reported 54 minutes ago

  @PrimeVideo I can't get my color option to work for Spider noise?

• 
  irie_ (@irie_inc) reported 58 minutes ago

  @PrimeVideo Multi billion company and doesn’t have a ******* quality control department. Fix the damn color option.

• 
  ASHURA (@Ashura_GG) reported 1 hour ago

  @PrimeVideo You lied to us.. you promised us scorched earth, we get NOTHING. One of the worst finale season of the history of all series 💀

• 
  Demonium. (@bookishengineer) reported 1 hour ago

  @JackRyanPV @PrimeVideo Worst movie, waste of money