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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (23%)
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Crashing (23%)
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Playback Issues (22%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Video Quality | |
| Los Angeles |
Playback Issues | |
| Stone Mountain |
Sign in | |
 Montréal |
Buffering | |
| Louisville |
Playback Issues | |
| San Francisco |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Ammar Borovnica
(@ibibrov) reported
@PrimeVideo If you guys screw this up like Rings of Power, mf we gon have problems
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Lee D'Arcy
(@_leedarcy) reported
@johnkrasinski @PrimeVideo plenty of people experiencing sound sync issues from episode 2 season 3 onwards let’s see if we can get a fix asap and enjoy it properly.
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Giacomo
(@jock0mo) reported
@kdot25115706 @PrimeVideo Is your audio not synced either? Episode 1 was good, but 2 isn’t. I even checked 3; same issue. 😠
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Patriot Honk
(@PantryHonkler) reported
@PrimeVideo I don't care what you do as long as you have Baldermort doing voice-over work. If you don't have him as a narrator or voice actor, you're missing out on a great opportunity to win favor among the real fan base.
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Cyberlawyer
(@CYBEResq) reported
@osustc @PrimeVideo It’s awful!
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Lorenzo Perez
(@lorenzoperez) reported
@PrimeVideo c’mon prime video. What’s going on with the audio and video sync for the new Jack Ryan season??? I’m tech savvy and I’ve restarted the app and my Apple TV and it’s continued to be off. I have to stream from my phone to the tv. Let’s fix this.
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Bill Donald
(@CoachBillDonald) reported
Anyone trying to watch @PrimeVideo and their season three of #JackRyan? Seems that the editing on the sound is totally off on episodes two and three. Just wondering if anyone else was having issues with it. Hard to watch when the sound is that far off.
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Arthur Charles
(@ArtieChuckles) reported
Dear @PrimeVideo while your new app has had its extremely annoying session restart issues for two months, tonight’s error 28 appearing Deutsch and some other languages then closing out the app totally is a major problem. You doke messed up somewhere! @AppleTV check it.
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Magnus Swenson
(@swedishhammer) reported
@PrimeVideo JackRyan season 3 episode 2 has a coding error on sound it’s behind by 2-3 seconds; episode 1 no such issues. Please check and fix.
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PW
(@grizz_wald1731) reported
@PrimeVideo figure out the audio visual lag for #JackRyan Episode 2 is awful and unwatchable
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Kiran Alluri
(@kiranvarma) reported
@CoachBillDonald @PrimeVideo Same issue for me as well, totally out of sync. All other languages work well, english is the only issue.
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Kiran Alluri
(@kiranvarma) reported
@PrimeVideo @johnkrasinski @JackRyanPV JackRyan Season 3,Episode 2 audio and video are out of synch. Lots of people have the same issue . It works for other languages but English is ******. Maybe check before releasing next time ? #jackryanseason3
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Shiloc7
(@BoondockGt) reported
(2) i checked other shows on @PrimeVideo and they are fine. I jumped ahead to see other episodes of #JackRyanSeason3 and the rest, there is this sound issue. Un-watchable. Any one else have #soundissuesjackryanseason3
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Chad McCormick
(@CM_Cattle) reported
@osustc @PrimeVideo Same issue, phone works TV no go!
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kdot
(@kdot25115706) reported
@PrimeVideo fix the audio on jack ryan. Way to ruin it
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The Far Yeast
(@TheFarYeast) reported
If you’re having an issue with Jack Ryan audio then playing the episode on your iPhone and AirPlay it to your TV (I have AppleTV). Audio sync issues gone and CC matches as well. Too bad @AmazonHelp sucks! @JeffBezos you got to get them and @PrimeVideo to communicate better.
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Music & Motors
(@Les79510809) reported
@PrimeVideo It appears i will be losing over 25% of my fire stick usage this month so i dont expect to be paying for this outage. What say you amazon ??
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Alec
(@ajweIsh) reported
@PrimeVideo @amazon Jack Ryan has severe audio issue on episode 2,3, etc. They are unwatchable. Tried contacting customer service and they were not helpful at all. Disappointed.
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Beemer
(@beemerplays) reported
@JackRyanPV Episode 2 the audio is way off from the video. 3 second delay. I thought it was my end of things, refreshed, same problem. The primevideo intro in on track. So its the episode itself.
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Robert Peter
(@rpeter99) reported
@grizz_wald1731 @PrimeVideo See I’m not the only one. Episode 1 was fine. Lag is awful.
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･͛𝕜ꪊꪀᦔꪖꪀ･͛ ॐ
(@kundanvyas1) reported
@ohfishitsish @PrimeVideo solve our problem 😢
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AB
(@frost6ite99) reported
@PrimeVideo Please don't ROP this 🙏 just let the man do his work, he's deep into the lore.
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Charles Hickey
(@chickey253) reported
Hey @PrimeVideo thanks for unwatchable Jack Ryan due to audio sync issues. #JackRyan #PrimeVideo
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Dallas MacDougall
(@runrunshawblack) reported
@frost6ite99 @MicMachan98 @PrimeVideo Why people talk about you negatively and every company that works with you don’t continue. It creates an impression that he’s the core of his career problems not Warner, paramount, and Netflix all being at fault and he’s a victim.
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Cody edwards
(@Codyedw80026247) reported
@PrimeVideo why is my tv green everytime I try to watch a movie or tv show how do I fix it?
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mnmallis
(@mnm5060) reported
@PrimeVideo @JackRyanPV is unwatchable. Streaming issues starting at S3E2. Audio out of sync & getting “something went wrong error”. Not happening on any other title. Problem exists across Apple TV4K 2022 & native Sony Android TV app.
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𝕿𝖍𝖊𝕸𝖆𝖉𝕾𝖈𝖔𝖚𝖓𝖉𝖗𝖊𝖑
(@Sinsmadeclear) reported
@PrimeVideo He needs to get others who he trust that are completely die hard fans like himself in order to make this series work in my opinion plus its a lot to deal with
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Vic Hudson
(@vichudson1) reported
@PrimeVideo having terrible trouble trying to watch Jack Ryan on the latest gen 4K Apple TV. Episode 1 played fine, but when I started episode 2 your app keeps crashing and the brief time it plays the audio is out of sync by several seconds.
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Brooke Hagel
(@Brooklit) reported
Trying to watch the new #JackRyan but the sound isn’t synced to the vid. I’ve tried everything, unplugging tv, reinstalling app, skipping to next episode, nothing works. @PrimeVideo pls help.
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AD The Second
(@AADickinsonII) reported
I wish Amazon would spend money fixing the worst video player in the world. #primevideo is always off in sound. Jack Ryan is especially bad today.