Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 03/17/2026 14:10

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Playback Issues (29%)

    Playback Issues (29%)

  2. Buffering (25%)

    Buffering (25%)

  3. Crashing (24%)

    Crashing (24%)

  4. Sign in (19%)

    Sign in (19%)

  5. Video Quality (4%)

    Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesRound Lake Video Quality
United StatesConroe Sign in
AustraliaBrisbane Sign in
United StatesWoodbridge Buffering
United StatesNew Haven Playback Issues
United StatesBeaverton Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • bigdumptruck Jody L (@bigdumptruck) reported

    @ffranny @PrimeVideo My smart TV is a Roku TV, so I won't be more help!

  • laurier21 laurier21 (@laurier21) reported

    The new Amazon prime interface is HORRIBLE. Can't find my subscriptions, no continue watching list, search doesn't work right, just awful. I don't watch football and it has taken over my screen. Lots of pictures, very little usable content, totally unfriendly.@PrimeVideo

  • crumpledupfries running up that freaking hill (@crumpledupfries) reported

    @PrimeVideoIN PLEASE FIND A SOLUTION FOR THIS! So tired of even the customer care people not having any clue regarding this. ERROR CODE : PLAYBACK_RENDER_ERROR CC @AmazonHelp @PrimeVideo

  • luann_hat CJC (@luann_hat) reported

    @savinifan @PrimeVideo I thought I was the only one experiencing this problem.

  • bigdumptruck Jody L (@bigdumptruck) reported

    @Sklcrshrmtn @PrimeVideo If it happened to both of us they made a change to their app. No amount of calling customer support will fix that.

  • HouseOfDoggus House Of Doggus (@HouseOfDoggus) reported

    Yo @NFL, @PrimeVideo isn't providing quality service. I'm getting really low Frames on GB internet. Please tell them to do better.

  • JohnCar66906829 John Carter (@JohnCar66906829) reported

    @PrimeVideo It's quality not quantity.

  • essence_seer t01va ☮️🕊 (@essence_seer) reported

    bruh the texans game stream SUCKS *** I knew sports fans were pissed off about the blackout streamers caused but holy **** this quality is pure **** @PrimeVideo

  • AprilLigeia April🌈Ligeia (@AprilLigeia) reported

    @PrimeVideo @TopGunMovie Terrible picture.

  • ISayzWhatIWantz Hear Me Roar (@ISayzWhatIWantz) reported

    God the viewing exp of #TNFonPrime is the worst ever. Can’t scrub. Replay includes the ******* pregame and you can’t get past it. Finding the “recorded” game is a nightmare. Man trying to watch Thursday #nfl is going to massively suck ***. Thanks @PrimeVideo for ******* it up

  • HeyDivaD Hey, DivaD (@HeyDivaD) reported

    @PrimeVideo You have to restore the CONTINUE WATCHING and SUBSCRIPTIONS options on Prime Video interface or millions will leave. Its what we pay for. This is awful!!!!

  • SonnyJI14531211 Sonny JIM the ultra (@SonnyJI14531211) reported

    @PrimeVideo looks TO FAIL. Not Tolken's work

  • HeyDivaD Hey, DivaD (@HeyDivaD) reported

    @PrimeVideo Where is all of our content? Please fix what has to be an oversight in the new design. You just take away all of the hours of curated watch lists of customers? Loyal and PAYING ones that continue to return? Poof-- its gone?!?!?Thats....ridiculous.

  • GeneBeil Eugene Beil (@GeneBeil) reported from Jasmine Estates, Florida

    Anybody else having problems with @netflix and @PrimeVideo not remembering where you left off on shows or even which episode?

  • RealFredness Real Fredness (blue check here) (@RealFredness) reported

    @NFLonPrime @PrimeVideo I'm watching it now. The video quality is 2nd rate.

  • SchiavelloVOICE MichaelSchiavello PM (@SchiavelloVOICE) reported

    Panpayak will cause more problems for Savvas Michael than Rodtang would have. Mark my words @ONEChampionship @PrimeVideo

  • gavin_gintz Gavin Gintz (@gavin_gintz) reported

    The worst part about the @PrimeVideo Thursday night game is a) it’s streaming, b) you can’t easily flip channels

  • SusanHesse14 Susan Hesse (@SusanHesse14) reported

    @PrimeVideo your new interface sucks *****. Awful

  • OurEarn Earn our vote (@OurEarn) reported from Houston, Texas

    Anyone else think that Amazon’s CS has gone downhill? Terrible problem with @PrimeVideo & I keep getting agents who seem@to be recently hired & know nothing. Supposed software upgrades do nothing except keep kicking us off prime. So disappointing!!!!!

  • MelissaLePorte Melissa LePorte (@MelissaLePorte) reported

    @PrimeVideo fix your captioning for live NFL games. It’s been a nightmare trying to follow along and get to know the new players #TexansFootball

  • raised_616 Cody (@raised_616) reported

    @PrimeVideo @AmazonHelp #ThursdayNightFootball please fix the video/audio delay….they are way off and do not match.

  • Ericromero401 Eric Romero (@Ericromero401) reported

    @ONEChampionship @PrimeVideo Hi, unfortunately I have to work during the show. Will I be able to watch it on replay through my Prime video account? Thanks.

  • leviticus787 Aaron Anderson (@leviticus787) reported

    @PrimeVideo The interface to watch the NFL game is awful. You could learn a lot from the controls used by everyone else. Can’t FF or Rew worth crap. Going to be an ordeal watching your channel.

  • TheCaseyOBryan Casey O'Bryan (@TheCaseyOBryan) reported

    @PrimeVideo apparently you all updated the UI. And you ****** it up. Where is the “recently viewed” section? I don’t give af about sports all and all the other **** you’re trying to feed me. I really just want to watch the shows I’ve been watching. Fix your ****.

  • charlesbrown3rd 🍊C Brown🍊 (@charlesbrown3rd) reported

    @PrimeVideo R U having trouble viewing shows where you left off? I am all my shows are gone from my Amazon Prime app on my Roku box. Also, I have Acorn and it is not showing up either. You go out of town for three days...

  • junisonteddy juni (@junisonteddy) reported

    Just a reminder, @PrimeVideo ****** ul. @hulu fix this #THEWILDSSURVIVAL #SaveTheWilds #RENEWTHEWILDS

  • AussieDFENS Australian Nationalist 🦘 (@AussieDFENS) reported

    @lotrjbstst1933 @PrimeVideo Evidently you didn't have a problem with the all White cast as per reflection the source material, so why did Amazon have to do this?

  • CelticOutlaw78 🇺🇦Sorceress🇺🇸 (@CelticOutlaw78) reported

    Is anyone else missing their continue watching section on @PrimeVideo bc mine is missing on every device and getting help is a joke

  • MaryJurey1 Mary Jurey (@MaryJurey1) reported

    Why is the picture on the @PrimeVideo for Thursday Night NFL football so blurry? Like a terrible pic.

  • MiniTuxedo Brian (@MiniTuxedo) reported

    @EmChristine34 Same. Something is broken. @paramountplus @PrimeVideo