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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (27%)
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Playback Issues (25%)
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Crashing (23%)
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Sign in (22%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 League City |
Buffering | |
| Hayden |
Playback Issues | |
| Petaluma |
Sign in | |
| Birmingham |
Playback Issues | |
| Newport |
Playback Issues | |
| Katy |
Video Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Karpinski
(@amber_kevin) reported
@mikeMaher @PrimeVideo same boat also. never have problems on Netflix, peacock, Disney, Hulu, ESPN. just this ****** Amazon
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Jason
(@notthedinners) reported
Hey @PrimeVideo the video for the football game is always out of sync with the audio. It’s the same for me on multiple @roku devices. Anything I can do to fix it?
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Margarita Mark
(@Margarita_Mark) reported
@PrimeVideo Picture quality is pure trash! @NFL Y’all have got to get this fixed! It’s like going back to the 90’s call Google and follow youtubetv plan!
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✨What would Chad Powers do?✨
(@JoeSteelerFan) reported
@BMBongiorni @PrimeVideo It’s terrible. Prime Video is getting smoked on every social network by viewers
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Margarita Mark
(@Margarita_Mark) reported
@PrimeVideo @NFL Please free is from watching this horrible video quality on Prime! We just went back 20 years! This is horrible!
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DinkleWombleStein
(@SteinDinkle) reported
@PrimeVideo @Bengals @NFLonPrime Prime better fix this buffering. 12 year olds playing Fortnite have streaming figured out, but not Bezos?
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dmitch
(@iisdmitch) reported
@PrimeVideo the NFL stream looks really good but the video freezes every now and again but the audio stays fine. This happens on a wired appletv 4K, and a current Firestick 4K, I do not have the problem on PS5 (wired) though. I have the bandwidth to stream, very disappointing.
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Brenden Bongiorni
(@BMBongiorni) reported
Does anyone else have a terrible visual experience watching the games on Amazon? We have YouTube Tv so I know it’s not our internet connection. Everything lags. @PrimeVideo
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Richard
(@richie9313) reported
@NFLFantasy So not only does the nfl stream suck from @PrimeVideo but you guys do too. Fix it
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Richard Cupitt
(@RichardCupitt) reported
NFL on @PrimeVideo - poor quality picture and too much buffering so far.
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BIG SIX
(@Coreyockk) reported
@PrimeVideo my #TNF broadcast has Been terrible the connection seems week! Y’all gotta do better yo
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Jameis Is Papa
(@MasonWhoDat) reported
@StevieRayMurrow @NFL @PrimeVideo It’s terrible, mine freezes every 10 minutes and I have to put it back on
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Ned Donovan (He/Him) 🔜 Something Exciting
(@neddonovan) reported
Just about everything about this @PrimeVideo #TNFonPrime broadcast is terrible. Video quality is a disaster, mics / sound mixing and pickup are awful. The NextGen stream is cool I guess. I’ll give them that
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JJ
(@Jonsey1071) reported
Okay the sound on Thursday Night football is terrible. Amazon needs to fix this. #thursdaynightfooball @PrimeVideo @NFL
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Darren Rector
(@mplscoder) reported
@PrimeVideo I'm not sure how much more of this I can take! Between the awful selection of talent and the streaming issues, you've ruined Thursday night football! I'll take Booger on the sideline cart over this garbage!
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Trent M.
(@trentmcc) reported
Anyone else having major video quality issues with @Bengals vs @MiamiDolphins football on @PrimeVideo? I have a 1 GBPS connection so it def isn’t me.
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Victor
(@Kronos831) reported
@NJRaiderG @PrimeVideo Whi knows, but I have noticed that many folks have and are experiencing problems.
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Naptown
(@naptown1983) reported
First NFL game watching on Prime and really disappointed with production quality. #PrimeVideo
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Jason Lamontagne
(@Jasonlamontagne) reported
@PrimeVideo why is your stream of the game such crap! Keeps freezing and then picture gets blurry. Download is 600 and upload is 400. My other apps are perfectly fine. I’ve restarted everything and keeps happening. Issue is YOU!!!!!!!!!
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Gavin Cruz
(@Mista_MistyEyed) reported
@PrimeVideo the TNF stream is laggy and choppy. Fix it plz losers @JeffBezos
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DV
(@dvincent2976) reported
@NFLonPrime @PrimeVideo You are not ready. Fix your picture
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G. Morty
(@WiscoMorty) reported
This @PrimeVideo NFL broadcast quality is so **** I swear I just saw Marino get picked off by Ken Riley.
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Lloyd
(@LloydVance86) reported
@PrimeVideo can you help with TNF? The stream is absolutely terrible. Constant buffering and the sound goes out. Even with the top of line internet speed.
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Geoff
(@GeoffOC_) reported
@PrimeVideo The picture quality for the @NFL games you’ve had so far this season so far has been poor. I don’t think it’s a problem on my end, as other people have mentioned the same thing.
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adam udinski
(@adamudinski) reported
@mikeMaher @PrimeVideo Same here. For me, it's gone in and out - it'll be pristine for a few minutes, then lose quality, then go back.
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ryan brashears
(@ryanbrashears2) reported
@PrimeVideo you’re feed sucks for Thursday night football streaming . Have Xfinity . Hulu live no problems .
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$ILK
(@ILK16217302) reported
@barstoolsports Roger needs to fix this and get @NFL off @PrimeVideo
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SteveWinford
(@winford_steve) reported
@nfl Good work going to @PrimeVideo for Thursday night football. The sreaming is so poor I stop watching. I have ultra fast cable internet and it looks like I'm watching on dial up. Do NOT leave directv for the Sunday Ticket. You'll lose my business.
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Coach Dorsey
(@TDorsey_MU) reported
This @PrimeVideo #TNFonPrime coverage is awful. Terrible experiment that I’m willing to bet is ruining many fans at home experience.
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Sharpey31
(@sharpey31) reported
from
Baldwin, Pennsylvania
Watching the #NFL on @PrimeVideo is terrible. I hate it.