Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Brisbane	Buffering	4 hours ago
Jasper	Buffering	7 hours ago
Tucson	Buffering	9 hours ago
Saint Paul	Playback Issues	10 hours ago
Warrior	Playback Issues	12 hours ago
Yeovil	Playback Issues	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  robyn (Taylor’s Version) (@canadiandynasty) reported 7 seconds ago

  @taylornation13 @thesummeritp @PrimeVideo Besties I’m supposed to leave for work in half an hour, how do you expect me to function?!?!?

• 
  SpanMedal6 (@SMedal6) reported 19 seconds ago

  @TheWheelOfTime @PrimeVideo been reading the first book again... Holy **** this show is bad. Shame you all for making something so awful.

• 
  Stephen - Call 116 123 for Samaritans (@RHT_Stephen) reported 3 minutes ago

  @drjonty @netflix @PrimeVideo I find if you scroll too far down with prime it becomes incredibly slow & unresponsive, whereas Netflix you could scroll for hours and it would be fine. The only issue with Netflix is you be scrolling for hours as you’ve watched all the good stuff and all that’s left is dross

• 
  cami 💛❤️ (@wlwmultifan) reported 5 minutes ago

  @thewildsonprime @EW @PrimeVideo is this the official release time? pls help

• 
  John (@John89134964) reported 7 minutes ago

  @PrimeVideo Well this looks terrible and not funny at all

• 
  Mister D! (@MisterD80) reported 9 minutes ago

  Hey, @AmazonStudios I am owned money for days of work on SAG project--two which were more than THREE weeks ago. I tried calling your studios and they REFUSED to transfer me to payroll. Please respond!!! I'm sorry I have to contact you like this but I NEED the money! @PrimeVideo

• 
  Siul Oczoro 🎟🎧🎬💿📘 (@SiulOczoro989) reported 11 minutes ago

  Just finished the first season of #OuterRange on @PrimeVideo and it was an interesting ride. But it left too many unanswered issues and this without a guaranteed second season. Even with the presence of Josh Brolin.

• 
  Kathiann M. Kowalski (@KMKowalski) reported 12 minutes ago

  Arguing even in jest that men should be able to get away with killing their wives is never funny or okay, @PrimeVideo. This is even more awful given the statistics on violence against women and girls. 4/4

• 
  Andy English (@anglish15) reported 15 minutes ago

  @drjonty @netflix @PrimeVideo I find the exact opposite. My Netflix is glitchy AF and Prime, as ****** to navigate as it is, is relatively glitch free.

• 
  samir (@Silvan53032708) reported 16 minutes ago

  @nicolerichie @MakingtheCutTV @PrimeVideo Hi all, I have a child that he needs heart surgery, I can't handle this problem alone, if it's possible to help, the TRC wallet address i wrote below, even a little bit help for us is big hope. Tron address TVz8B8m6GZD5y2MaA4t2Mar52BJVsMWUPD Thank you so much 🙏

• 
  Roxane virtue signalling defence of democracies (@brigadam) reported 22 minutes ago

  @PrimeVideo I’m quite deaf so use subtitles. Currently trying to watch the time travellers wife in Australia & the subtitles appear to be from a show that has something to do with cooking. Can you fix please.

• 
  Amita Limaye (@amita_al73) reported 25 minutes ago from Arun Arekar -residence, Gujarat

  I never face this problem with @PrimeVideo and @DisneyPlusHS !!! @netflix already to you are down with subscribers.. and this does not help!!

• 
  mouse (@cantanmouse) reported 26 minutes ago

  @DaveSFoley @PrimeVideo —wheeze—pls—help— 😭

• 
  ullis (Taylor’s Version) (@sweptmeoutagain) reported 28 minutes ago

  @taylornation13 @thesummeritp @PrimeVideo I couldn’t be more excited for this and I think I have to re-learn how to breathe help??? #ThisLoveTaylorsVersion

• 
  sof 🌹 (@pieceofruel) reported 29 minutes ago

  @taylornation13 @thesummeritp @PrimeVideo I was having breakfast when I saw the announcement and almost threw up, help

• 
  Nirmal motwani (@nirmalmotwani) reported 29 minutes ago

  i have a valid plan of @JioFiberVoice but unable to login @PrimeVideo pls help @JioCare

• 
  shix_wanjiku🇰🇪 (@miss_shiko) reported 30 minutes ago

  @PrimeVideo hello will i still be charged if my account does not work after the free 7 day trial. Thanks

• 
  Sam (@SamTdA89) reported 30 minutes ago

  @PrimeVideo @thewildsonprime 7:00am trying to wake up to go to work.

• 
  Aaron Netsky (@AaronNetsky) reported 36 minutes ago

  Well, @Amazon @PrimeVideo thinks I'm travelling again and is limiting my ability to peruse what's available. Things like this are more amusing than serious problems, but I still wish someone from the company would explain to me why it happens so I could take steps to avoid it.

• 
  shix_wanjiku🇰🇪 (@miss_shiko) reported 39 minutes ago

  @PrimeVideo i recently registered to be an account with prime video and followed the necessary steps required till the end but now i cannot be able to sign in to watch anything. Kindly sort this issue. Thanks

• 
  Karl Hurd (@karl_hurd) reported 41 minutes ago

  @PrimeVideo Do you have registration problems in UK today? My prime account went down last night and after many attempts to re-register today have all failed, have even try’s using different payment methods, all without any success

• 
  Taylor (@TaylorWindset) reported 42 minutes ago

  @PrimeVideo You have the worst customer service on this planet. What in the world is wrong with you?

• 
  nasir NBE (@Nasirnbe0021) reported 42 minutes ago

  @PrimeVideo @heidiklum @TimGunn I need $50 for build nft and sell Can you help me?

• 
  Carty 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CartyRubble) reported 44 minutes ago

  Anyone else having an issue viewing @PrimeVideo via YouView on @BT on their tv? I just spent an hour chatting to a BT agent and the issue is still unresolved. Other apps load fine. Reboots and resets all failed. Grocery shopping it is then, lol

• 
  bev ng ( 베브엔 ) (@bevng1971) reported 45 minutes ago

  @PrimeVideo hey prime, did u know that when u add a series, it should be full & NOT HAVE MISSING EPISODES? My husband has to go online & search SOME MISSING EPISODES of shows like BOSCH. How does yr programming department work? Hello, we're PAYING CUSTOMERS, its NOT FREE yeah! 😠

• 
  gio🧣 (@tayIorsel) reported 47 minutes ago

  @taylornation13 @thesummeritp @PrimeVideo omg im at work rn and im trying to play it cool but all i wanna do is scream and cry because THIS LOVE TAYLORS VERISON COMES OUT IN LESS THAN 24 HOURS?????? #thislovetaylorsversion

• 
  Leigh-Anne - This Love TV TONIGHT 🫶🏻 (@Leighswiftie08) reported 48 minutes ago

  @taylornation13 @thesummeritp @PrimeVideo OMG YOURE BREAKING ME. I NEED HELP PLEASE #ThisLoveTaylorsVersion

• 
  Kat_1947 (@kfe1947) reported 53 minutes ago

  @DEADLINE @PrimeVideo Boring…. Are these shows less costly than quality films and productions. Reality tv is so common anymore.

• 
  everwhorez (@everwhorez) reported 53 minutes ago

  @PrimeVideo @taylorswift13 That was the worst chopping of a song I have ever heard.

• 
  No Context Pingu (@ThatMasonBoiii) reported 60 minutes ago

  @drjonty @netflix @PrimeVideo I’ve had really low quality picture on Netflix for a while now. Not bad on a tv, laptop drops even on hd