Amazon Prime Video status: streaming issues and outage reports
Problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 9: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 12:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (34%)
- Buffering (24%)
- Crashing (20%)
- Sign in (18%)
- Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte
|
Playback Issues | 1 hour ago |
 Leeds
|
Playback Issues | 8 hours ago |
|
London
|
Crashing | 10 hours ago |
 Cartagena
|
Sign in | 11 hours ago |
|
Gainsborough
|
Buffering | 16 hours ago |
|
York
|
Playback Issues | 24 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Hess (@From617_Now717) reported@PrimeVideo this is horrible quality #KCvsLAC
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Patrick Purcell (@macroomboy) reported@PrimeVideo Gigabit Service, on a hard wired Nvidia Shield, no one else in the house, WTF is with the buffering, picture quality, I almost adjusted the "cats ears"
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TW (@Tylow237) reported@e_livingston430 @PrimeVideo With the amount of money Amazon has this shouldn't be an issue.
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Kevin Albanese (@Kmalbanese) reported@Ericpothier4 @realOBF @PrimeVideo No it’s not. I have 400mbps and it’s choppy ASF. It’s the devices. Roku seems fine. Android TV and Chromecast is garbage for this. Choppy. Sound issues.
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Anthony Flater (@flater_anthony) reported@PrimeVideo TNF audio is ahead of video. Happens every 10 minutes for me. Only fix is to exit the broadcast then go back to live
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Ronnie Coulam (@pdxrhc23) reported@JeffBezos @PrimeVideo y’all should figure out your Thursday night football video quality. Video and sound don’t match… again
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Jordan Ŧ 🌵 (@jaybraz22) reported@MateoNoMayo @ttuninteytwo @PrimeVideo Same I have had no issues…
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Sal Dini (@coachtraveling) reported@PrimeVideo The video quality of this game sucks.....
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Ivan Lucero (@Ivan_J_Lucero) reported@atk0224 @PrimeVideo I’m watching on Apple TV 4K and have been messing with all the settings for an hour. It’s choppy and looks terrible
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Ella🎭WNY (@NavyMom623) reported@NFLonPrime @PrimeVideo You're picture quality sucks! It looks like I'm watching a game from 1980!
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Shannon Lutz (@shananigan4803) reported@PrimeVideo @chargers @Chiefs The streaming has been awful for me.
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bencreative (@bencreative) reported@PrimeVideo never ever ever have I had an issue streaming football at my house - including Sunday Ticket with 4 of us streaming on separate devices. You have hijacked football
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Flyover Zone Patriot 🇺🇸 (@SharkeyTim) reportedHey, @PrimeVideo, if your picture quality is going to be as bad as it was during that first half, I hope you don’t get any more @nfl games ever. PS we have fast cable Internet here with 400+ mb speed, so I doubt my connection is the problem. #LACvsKC
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Joe Hermitt (@JoeHermitt) reportedIs it just me or is the picture quality on #TNF awful? Appears flat and dark, not a good look. @PrimeVideo
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PHAEDRA (@phaedraco) reported@BryanZorn @PrimeVideo Actually, it works better on the built-in app on TV, too. May be a problem on Roku?
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. (@Geespn) reportedHad to switch to the laptop, **** look 1,000 times better on here, just work on your casting wirelessly please @PrimeVideo
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Jamie Bell (@JamieB783) reported@PrimeVideo @chargers @Chiefs Can't watch it!! Streaming quality is terrible
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RYaus (@r_yaus) reported@PrimeVideo @NFLonPrime The video is terrible..can we go back to watching this on the NFL network
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ReverendTHC (@ReverendTHC) reportedNice disclaimer on @PrimeVideo to blame your device for any issues up front, well my @Roku TV apparently draws audio 4 seconds ahead of the video until it pixels out, clears up 4 seconds ahead again. Oh well I tried, pass on TNF…..
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GOTA (@GOTAlee) reported@PrimeVideo @chargers @Chiefs Can you fix the quality of the picture? I renew Prime in 19 days. Give me a reason to do it because this game is unwatchable at 360p
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ej911 (@ej9118) reported@PrimeVideo you need to fix this mess or give it up we need continuous football not this ****
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Bodhi D (@BodhiD0203) reported@PrimeVideo @NFL that was a terrible first half. Blurry almost the entire time. Everybody should shut this trash off
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Linster! (@Linster55) reported@EddieTrunk @PrimeVideo The surfing issue ruins it....not watching
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Meg Schomaker (@sometimessheis) reported from Ames, Iowa@PrimeVideo @amazon @AmazonHelp Your presentation of #TNF sucks! The quality is so bad! It’s halftime and you still don’t have it fixed?!?! #fail #nfl
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Stu Hammer (@stuhammer_) reportedAudio sync issues now for @PrimeVideo. Only way to go is up. #TNF
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Shaidez (@shaidezc) reported@PrimeVideo hopefully you make some halftime adjustments and fix TNF cause it looks horrible
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Tory White (@TorDawg69) reportedIf these @NFL Thursday Night Football games on @amazon @PrimeVideo are gonna buffer all the time, I’ll just skip em and watch the Sunday games on cable.
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Kelly (@glamisgal) reported@NFL @PrimeVideo this is the shittiest product of a live stream I have ever witnessed! I love Thursday night football and this absolutely SUCKS! Thanks for Al Michaels and Tony Gonzales but WTAF? Please fix it.
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Guy Smiley (@Muppet_News) reportedMUPPET SPORTS DESK! This @amazon @PrimeVideo broadcast is awful. It’s 2022, how is the video and sound not in sync? Get your **** together @JeffBezos #TNF #LAvSKC
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Rachel Rodriguez (@ratchy_rach) reportedThe video qualify on @PrimeVideo for the NFL game is so awful 😭😭😭