Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 02/17/2026 08:35

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Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (24%)

    Sign in (24%)

  3. Crashing (23%)

    Crashing (23%)

  4. Playback Issues (21%)

    Playback Issues (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPort Saint Joe Playback Issues
United StatesChicago Playback Issues
United KingdomBirmingham Sign in
United StatesPalmdale Buffering
FranceLe Château-d’Oléron Buffering
CanadaBrampton Playback Issues
Map Full Outage Map

Community Discussion

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • gvandergoot Greg Vander Goot (@gvandergoot) reported

    Another week of poor video quality @PrimeVideo. It’s not my TV or my bandwidth. It’s like watching non hd shows on an hd tv. Be better!!! @KirkHerbstreit is at least sounding good.

  • seatpleasant33 Big Homie/Geezy (@seatpleasant33) reported

    @NFL are y’all really going to keep this up with #TNF on Prime… this is terrible #PrimeVideo

  • LadyKnightMeg ⚔️ Meg ⚔️ (@LadyKnightMeg) reported

    @PrimeVideo Lol nah… fix your own ish. I’ll just watch something else

  • CamryQueen11 Your Fav Kinder Teacher 💜💛 (@CamryQueen11) reported from Grandview, Missouri

    @KCkristin_d @PrimeVideo Right!!! I can’t relate to the folks saying they’re having issues

  • Josh_Hilla josh (@Josh_Hilla) reported

    @PrimeVideo your lag is terrible. @NFL stop streaming ****. This is terrible

  • LPTV_Live LP Live! - ебать Росію 🇺🇦 (@LPTV_Live) reported

    The worst part about the @NFL on @PrimeVideo is... Can't skip commercials.

  • cmrmimam Chris (@cmrmimam) reported

    @PrimeVideo - streaming is below average at best @NFL @nflnetwork Keeps buffering and no, my internet is not the issue.

  • KelJordanB Kel in 2020 Too (@KelJordanB) reported

    @KCkristin_d @PrimeVideo It was terrible last week. Thankful that KSHB had the Chiefs game.

  • KellyRitter Kelly Ritter (@KellyRitter) reported

    WTF #primevideo - get your **** together! We have NO choice but to watch your feed if we want to watch the 🏈 game and this is what we get? Choppy audio, blurry/pixelated picture, constant buffering. There are bigger things to be angry about but good God this is awful! #nfl #tnf

  • stillers79 Karen (@stillers79) reported

    @SunzInFour @Blitz_Burgh @PrimeVideo Same. My picture is great and not a single issue either game.

  • ccrowell33 Chris Crowell (@ccrowell33) reported

    @RoxanneMarie63 @PrimeVideo The entire #TNF broadcast is terrible. Freezing, stuttering, etc

  • wildbill129 Bill (@wildbill129) reported

    @nfl @PrimeVideo your streaming is terrible. It’s not me, all my other streaming services are great. Pixelated, buffering, garbage. Do better @JeffBezos

  • KellyRitter Kelly Ritter (@KellyRitter) reported

    @AmazonHelp Thank YOU!!!!! I turned off my auto motion setting and it solved the problem! Goodness- it’s a shame we have to do that but anything for #TNF #primevideo #NFL

  • FCKNJORDAN B*TCH, I’M HIM. (@FCKNJORDAN) reported

    @PrimeVideo FIX YOUR FCKN STREAM!

  • Timothy45696524 SULLY (@Timothy45696524) reported

    @LunaSeaGirl333 @AmazonHelp I think so "Amazon help"? Oh ok I hope they don't get it. We should be able to just click it and should have a quality picture. Shouldn't have to download anything. Don't need to do with regular stations WTF🤬😡 Pissed of viewer @PrimeVideo

  • SeaChick206 SeaChick🇺🇸 (@SeaChick206) reported

    The TNF broadcast on @PrimeVideo is awful and I keep getting a message blaming me and claiming my internet connection is “slow”. All my other devices work fine. It’s not the internet, it’s your awful streaming service @amazon!!! @NFL please put the game somewhere else!

  • evangelistmatt Matt Brown (@evangelistmatt) reported

    @MarriedMornings @PrimeVideo @NFL And Sling doesn’t do this so it’s not an internet/Wi-Fi issue in my opinion.

  • RoxanneMarie63 Roxanne Voorhees 🥃⚾️🏈🏝🎸🎶 (@RoxanneMarie63) reported

    Watching #tnf #TNFonPrime on Roku @PrimeVideo app. Anyone else having trouble with the audio and video getting out of synch?? Keeps happening. I have to leave the app and go back in. Happened last week too….

  • Alexzander23 Eduardo (@Alexzander23) reported

    @NFL @PrimeVideo Your picture quality sucks….

  • BObama44HI S Perry (@BObama44HI) reported

    I have the best internet speed, yet #ThursdayNightFootball is choppy and blurry. Fix it @PrimeVideo

  • jordanguest____ jordeazi (@jordanguest____) reported

    @PrimeVideo @JeffBezos your little Thursday night football GIMMICK you and roger goodell have going on is down right horrible. Never once did I miss a second due to buffering. Now since I have to stream this s**T all it does is BUFFER BUFFER BUFFER

  • LindaSnow27 Linda Snow (@LindaSnow27) reported

    @PrimeVideo it’s like watching a bunch of still pictures to create motion at times. What is going on? Are you working to fix this?

  • DaleBillsberry Charlton Houdabun (@DaleBillsberry) reported

    @kittyrawrous @PrimeVideo Lol false! It was actually terrible last week for a ton of people. This weeks has been foen hence my comment

  • J_RON_24 Jaron Miller (@J_RON_24) reported

    The stream on @PrimeVideo is awful. It’s not even watchable. This is going to be a problem every week #tnf

  • OULudaChris Chris Armold (@OULudaChris) reported

    @PrimeVideo Two weeks in a row your streaming broadcast having major issues guys. It kinda sucks when it’s the viewer’s ONLY OPTION to watch @NFL Thursday Night Football. The picture’s terrible, the audio is even worse!

  • FOX152 Ryan Gosling (@FOX152) reported

    @hazardoflove @PrimeVideo God, I thought it was just me. It’s terrible

  • Gr8DayJay GreatDayJay (@Gr8DayJay) reported

    Can I just say that this game on prime is awful! The Audio is Off Bad quality Continuous Lag I know it's not my wifi because every other streaming services work fine! My God @PrimeVideo

  • Jr965C JR965TheCave (@Jr965C) reported

    The @nfl on @PrimeVideo has been trash for me for two weeks now. Audio is fine, but the picture keeps buffering. Can watch other movies/shows on Amazon just fine with no buffering issues.

  • eldeemo Dmitry G (@eldeemo) reported

    The game is decent on @PrimeVideo however the halftime show audio is terrible

  • Steven79906969 Steven (@Steven79906969) reported

    @dirtyplants @NFL @PrimeVideo Real Steelers fans know where the problem lies and should want that fixed. No qb in history could do anything with this play calling.