Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Sign in
Playback Issues
Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Eguisheim Crashing
London Playback Issues
Hazebrouck Crashing
Calgary Sign in
San Francisco Playback Issues
Newcastle under Lyme Crashing

Amazon Prime Instant Video Comments

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Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • hisway2016 mark (@hisway2016) reported

    @meganmorrone I checked, and apparently they are offering a free version with ads! On Amazon prime. So I think it went to that version. Soo confused. I didn't know that Amazon prime video had those either. Problem solved. Thanks Megan

  • pixelkitties Intellectual Duck Web 🍺 (@pixelkitties) reported

    @SophieAScruggs @datga_ @Over9000coffey @mylittleties @AmoraBunny "In this video, imma gonna steal Amazon boxes off of people's porches at Christmas to prove how broken the US Postal System is! LOLZ!"

  • BradKarg1 My name is not Jeff (@BradKarg1) reported

    @AyyMillerTime Oh it’s shit and their algorithms are terrible but have you tried amazon prime video cause it’s a joke

  • ArcadeAlchemist Arcade Alchemist (@ArcadeAlchemist) reported

    @getongab can you guys fix the amazon video issues. i still need to use chrome for that.

  • F1NBH DoratheExplora🎾❤ (@F1NBH) reported from Seighford, England

    @Nigel_The_Ram HELLO! Long time since we tweeted! Good to hear from you. I've got Amazon Prime Video so I've been watching loads of tennis. I went to Monte Carlo Masters in April for QF, SF, final. It was awful seeing Rafa play one of the worst clay matches ever against Fognini. So sad for him

  • Scrxtchy Scratch. (@Scrxtchy) reported

    Streamers shouldn't have to be afraid that content on their platform should get them banned. I understand that video streams could be a lot more harder to police programatically (are quite error prone), but for images, banners, panels, there should be no excuse why Amazon can't

  • Man_Myth_Legge Alex Legge (@Man_Myth_Legge) reported

    @AmazonVideo hey paid for the full season of @MTVShotAtLove and it’s not being updated. Fix it please.

  • CharlieAggro Charlie Calaveras (@CharlieAggro) reported

    @PHorseFeathers As for a camera, I don't know how new your phone is, but many have really good quality cameras on them, and you can find lenses and accessories on amazon to make it look more professional. As for editing, there's free programs like kdenlive for video and audacity for audio.

  • SavageJoyMarie1 SavageJoyMarieMann🌹 (@SavageJoyMarie1) reported

    @EllenRipley92 @XoXo__Kellie Bernie has been saying it for years. Bernie has gotten Disney, Amazon, and Whole Foods to up their wages to $15.00 an hour. Since 2016 when he brought this issue to the mainstream, 6 states have adopted it. Pete has never said a damn thing about $15 until this video. Never.

  • TheRealCharnick Jason Charnick (@TheRealCharnick) reported

    @AmazonHelp Thanks for proving my point, bot. My issue is a technical video issue with delivery to Prime Video Direct. Nothing to do with Amazon retail customer service. I still love you guys though!

  • vbriljx abril j. (@vbriljx) reported

    @AmazonHelp I can’t sign onto my amazon account and recently (on my bank statement) have seen that I got charged for a prime memebership and a prime video!! I am currently abroad and unable to make calls!! Please help

  • treyethan Trey Harris (@treyethan) reported

    @ernieJohnstn @PrimeVideo …it’d be awful nice to just be able to pause and hit a button to hide the UI like you can on the other apps or on TiVo. (My TiVos actually allow that with Amazon Prime, but they’re so old that using them for streaming video is painful—and they don’t do 4K.) 3/3

  • mwritten88 anna (@mwritten88) reported

    a small step we can take towards world peace: agreeing that amazon prime video is the the worst of the global streaming service options

  • housekeeping254 celeaner as job (@housekeeping254) reported

    had an awful day... took my 17 year old son to the kid's playground and he betrayed me in front of all the mothers... saying hes too old... it's all about fortnite and amazon video these days....

  • udit_h Udit Hotchandani (@udit_h) reported

    @hotstartweets @hotstar_helps I am unable to play MasterChef Australia S11 E15 on Amazon Fire TV Stick. Every other video can be played but this one. Whenever you hit play it says "Something went wrong, Please try after sometime". Please fix it ASAP

  • Joekennison Joe Kennison (@Joekennison) reported from Southend-on-Sea, England

    @Ameth7st @NetflixUK Download the prime video app login with your amazon details

  • riishikamihani Rishika Mihani (@riishikamihani) reported

    @AmazonHelp Tried everything nothing works... Highly disappointed... Never faced such issues with Google chromecast in years... If u had the chromecast option for amazon prime video wouldn't have bought the fire stick...

  • IvestonBolden 🌊Bubba🌊 (@IvestonBolden) reported

    Spent 30 min trying to login into my amazon prime video only to remember I don’t have prime video. Goodnight

  • njgingrich Nathan (@njgingrich) reported

    I'm impressed with just how terrible Amazon Prime Video's UI is. I don't think it's possible to design a worse one that isn't just a random video feed

  • JudsonCarmicha1 HereticalStoic (@JudsonCarmicha1) reported

    @mass_ave Prime video is a rounding error for overall Amazon P&L. For Netflix cost per user is almost THE metric.

  • BigBrother1988 Keith Adams Jr. (@BigBrother1988) reported

    @BDisgusting Well, that’s good to know except for one thing....I don’t have Prime Video and the Godzilla anime movies are AWFUL! Surely, there has to be more places other than Amazon!

  • Julie70029627 Julie (@Julie70029627) reported

    @AmazonHelp Here's my problem @PrimeVideo I don't have a computer all I have is my phone so I would like to stream Amazon prime video from my phone to my chrome cast, I don't get why that's not a thing...this is 2019 get on that shit...please.

  • Madness_Mark Mark McPherson (@Madness_Mark) reported

    @JeffMovieMan No joke. The version up on Amazon Prime has a one-second frame of a video error message. Only time I laughed during any of this.

  • TMarmontello timbo (@TMarmontello) reported

    @JohnJohnDaDon @AvocadoIsGod I don’t think it’s s bad idea. But for new people to discover batter rap if you don’t put on you tube.might be a problem. But comparing this to Netflix it not even comparable of amazon video. Don’t go that far

  • gbressie Gillian Bressie (@gbressie) reported

    My amazon prime video won’t load @JeffBezos fix this

  • The_Commish_8 Colton Mustoe (@The_Commish_8) reported

    Amazon Prime instant video is probably the worst out of all the streaming services. I haven’t been able watch anything for like 3 weeks on it lol

  • ColumbiaSkies Desta 💀💜 (@ColumbiaSkies) reported


  • _Uhlyssa_Marie SHOOK SHALYSSA 💫 (@_Uhlyssa_Marie) reported

    @101_Samm This camera that I just bought is discontinued But they do sell them still on eBay amazon etc I look up reviews on YouTube for video quality so do that first but girl dm me😇 also I think I told you about the software I use I’m not sure

  • Lean796 Lean79 (@Lean796) reported

    @TwitchSupport I still have problems. I don't know why. I have Amazon Prime Video. Im from Argentina. I need a solution. Thank you.

  • HashleyJeannie Jeannie Hashley🌊 (@HashleyJeannie) reported

    My internet and Wifi went out yesterday afternoon and they can't send someone out to fix to my country village until Saturday. 😪 Seriously limiting my entertainment! I have to use data on my phone too. I can watch my Dish channel lineup but no Netflix, HBO, Amazon Prime Video.

  • FUELZHD Rob (@FUELZHD) reported

    @YouViewSupport @AmazonUK Nope, nothing plays in the prime video app, I just get the insufficient bandwidth amazon error

  • HRWright Hugh R Wright (@HRWright) reported

    @andisn16 It's on Amazon Prime Video, please do watch it and let me know what you think! It's so terrible that it's wonderful!!🤣🤣

  • avetisk Avétis KAZARIAN (@avetisk) reported

    @adrienjoly He moved to Amazon Prime video. There's much less quality in quantity, but that keeps me away from the screen, a bit ;)

  • BrianTMcClellan Brian McClellan (@BrianTMcClellan) reported

    The last few days Amazon video has had weird video-to-sound syncing problems and it's driving me crazy.

  • TeenMegalodon Amanda (@TeenMegalodon) reported

    Even casting your computer screen while you're on amazon video makes it crash

  • FierceRobert robert. (@FierceRobert) reported

    You would think Amazon Prime Video have one of the best streaming catalogues (given it’s Amazon), but it’s one of the worst... and so old. Full of old titles

  • drew_type It's me! Drew (@drew_type) reported

    There are of course other options for rentals right now, but I'd imagine it won't be long until the problems I'm having with Amazon become more widespread. (incidentally, this is also why I'm apprehensive about the streaming future of video games.)

  • WhizzoUK Jason Wilson (@WhizzoUK) reported

    The #Eurovision song equivalent of the terrible low budget movies you find cluttering up Amazon Prime Video. #ISL

  • JediUcl Jedi Ucl Xbox Ambassador (@JediUcl) reported

    @WorkWombatman Still got Netflix 4K Guide button issues I see no new features yet, it would be nice if we was able to turn off notifications sounds when I'm watching Amazon the notifications still pop up & then the sound pops my ear drums I have the settings not to show during video mode

  • gaurav400 Gaurav (@gaurav400) reported

    @hotstar_helps Video/content not loading on amazon firestick. Tried changing account but of no use. Updted app, workd for 2 hrs then again same issue. Can view all listings but not load video on press ok.Kindly help to fix asap.

  • Buxton82DC Darren Buxton (@Buxton82DC) reported

    @Erssie @PrimeVideo @AmazonVideo @amazon That's great thanks. Yes we had a recent firmware update on our Samsung TV and then noticed the ratio problem. Not user error as we are using the TV as we always have. Some films ratios are off. Anyone that knows Christipher Nolan movies knows they are 16:9 with the full screen..

  • Erssie Erssie (@Erssie) reported

    @Buxton82DC @PrimeVideo @AmazonVideo @amazon #SamsungTV #amazonprimevideo I escalated it to Amazon exec tech team They know I've done troubleshooting. They've taken all the tech details & will deal with developers to fix. However, my contact is away 3 weeks. Hard to get across its faulty Prime app updates not my TV/skills.

  • leegil_1234 Lee Gilchrist (@leegil_1234) reported

    @PrimeVideo Amazon Prime Video UK is showing films in the wrong aspect ratio. John Wick 2 looks awful. What have you changed to mess this up.

  • dubyahMUFC Chris Williams (@dubyahMUFC) reported

    Going to record s video or two since I literally have nothing for this week. I need to write an amazon review for a company...and go out and fix my security camera once it stops raining. Fun day...

  • naklsonofnakkl Andrew Wilson (@naklsonofnakkl) reported

    @FreshSparkly After doing YouTube for years, im learning that every major corporation from Walmart to Amazon are literally garbage at audio/video communication. Poor mic quality, bad mic ettiquite, shitty camera quality, constantly fumble with technology,It is hard not to lol at the ineptitude

  • duranie68 Caroline (@duranie68) reported

    Sorry but I disagree. I watch TennisTV on an Amazon Fire Stick and the picture quality and lack of freezing/buffering vs Prime Video showing the same match at the same time is night and day. So it’s nothing to do with my internet or device.

  • tennisontelly 🎾 Tennis on telly 📺🇬🇧 (@tennisontelly) reported

    As we've always said, picture quality when streaming is often down to your internet connection and the device you use. Amazon don't put out poor quality video from their end.

  • NaiemKurumpelil Naieem Kurumpelil (@NaiemKurumpelil) reported

    Why is 'Amazon Prime Video' UHD/HD streaming not working on the Huawei P30 Pro. Its a shame after charging flagship kind of money from users. _/\_ @HuaweiMobile @Huawei @HuaweiIndia @HuaweiMobileUK @HuaweiMobileUK

  • TheBigFur86 Travis Fisher (@TheBigFur86) reported

    @XboxSupport @hulu @netflix @PrimeVideo everyone is having issues on xbox with achievements not working for netflix, hulu, amazon prime video and movies & tv

  • vasukiv Vinay Vasuki (@vasukiv) reported

    @hulu or @netflix —-pick this show up. It’s brilliant! Show @AmazonVideo the error of its ways!

  • _beneverard Ben Everard (@_beneverard) reported

    @magicroundabout @Keiron For non-streaming video there are editing tricks that help mask it, but for live streaming you'd need better lighting. Perhaps studio lights (loads on Amazon) if you're getting into it.

  • nabhatami Nina Hatami (@nabhatami) reported

    @DjokerNole @rogerfederer @RafaelNadal @ATP_Tour @amazon will the players come to their senses and accept that Amazon Prime video is appalling experience for fans. Poor picture quality, no score function, dreadful commentary, and still no sign of any matches today 16/5.

  • cilliansjawline raven (@cilliansjawline) reported

    we're watching the karate kid (1984) on amazon prime video for class and the volume of the voices is quiet, music is loud but theres no english subs,,, please fix this @PrimeVideo

  • stephenrirving Stephen Irving (@stephenrirving) reported

    @TalkTalk Amazon Video is causing problems. Won't even load, just buffers for a while then crashes out to TV. No difference after rebooting TV box. Other apps seem fine.

  • Harriet_R07 Harriet🖤🥀 (@Harriet_R07) reported

    @TalkTalk No, I go into amazon prime video. It loads and then goes straight back to regular tv. It doesn’t load up in time to show an error message

  • FUELZHD Rob (@FUELZHD) reported

    @YouViewSupport also no video will load on the @AmazonUK video app just get insufficient bandwidth error! Amazon prime video on every other device in the house works flawlessly tho

  • MummyDJ Carrie Perrin (@MummyDJ) reported

    @AmazonVideo my app is not working on my TalkTalk box they told me to contact you please help and get the servers back up

  • DTraynier David Traynier Ⓥ (@DTraynier) reported

    @TheCyberdevil @who_fx One can buy the content via Amazon Instant video for the normal price. I watched Ark and I can't honestly say I noticed any improvement in picture quality although the sound did seem better. I did enjoy rewatching the Time Baker Years though.

  • TheCyberdevil Matthew Purchase (@TheCyberdevil) reported

    @Morrellium I believe the discs are Region Free. The extra that's missing is the "Season 12 Times" documentary due to rights issues. Although you can buy the download version on Amazon Video for £2, so it's not too bad.

  • fairuse fairuse (@fairuse) reported

    @sliceofscifi Every streaming or file based service Warner had control of ended in disaster. As it stands, Netflix, Amazon Prime Video, Hulu, CBS, and Disney/Fox is enough. HBO/MAX go are standalone but there is the hassle of going to HBO and create accnt/login plus it's another monthly $.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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