Amazon Outage Map
The map below depicts the most recent cities worldwide where Amazon users have reported problems and outages. If you are having an issue with Amazon, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon users affected:
Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lake Butler, FL | 1 |
| Annecy, Auvergne-Rhône-Alpes | 2 |
| Frankfurt am Main, Hesse | 1 |
| Bridgeport, CT | 1 |
| Seattle, WA | 5 |
| Rochester, NH | 1 |
| Saint-Apollinaire, QC | 1 |
| Noisy-le-Sec, Île-de-France | 1 |
| Cuauhtémoc, CDMX | 1 |
| Iztapalapa, CDMX | 2 |
| Ciudad Jardín, MEX | 2 |
| Melrose Park, IL | 1 |
| Paris, Île-de-France | 17 |
| Romeoville, IL | 1 |
| Kefar Yona, Central District | 1 |
| Monterrey, NLE | 1 |
| Monroe, NC | 1 |
| San Jose, CA | 2 |
| Santa Cruz, CA | 1 |
| Volta Redonda, RJ | 1 |
| Libreville, Estuaire | 1 |
| Warner Robins, GA | 1 |
| Flers, Normandy | 1 |
| Owego, NY | 1 |
| Mississauga, ON | 1 |
| Grand Coulee, WA | 1 |
| Sanguinet, Nouvelle-Aquitaine | 1 |
| Bigastro, Valencia | 1 |
| Perth, WA | 1 |
| Dallas, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Issues Reports
Latest outage, problems and issue reports in social media:
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chiara antonucci (@chiaraonai) reported@UiSavior They will notice but they won't care. Like nobody stops buying from Amazon just because the UI is terrible. In this case it delivers the message and that's all that matters. (I've designed for living for years)
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T. Sachin (@srt0308) reportedDear @amazonIN @AmazonHelp #amazon #india The most customer friendly company in the world, so much so that we never had to reach out for support, they resolve the issues by themselves by not delivering.
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Henrikh (@henrikhinai) reportedGoldman Sachs analyst Jim Covello who called the AI spend problem two years early: "I don't think we have a valuation bubble I think we have an earnings bubble" (05:26) By his estimate, the world will have spent north of $3 Trillion on AI by the end of 2026 Enterprise adoption so far? "Very disappointing" - His test for any real tech revolution is simple: "What profit pool does it disrupt?" > Google killed print ads > Amazon killed retail > AI's? That's the question he says he "has a difficult time answering" The tell that worries him most: Circular financing - suppliers funding the customers who buy their chips. "In the olden days that used to be called vendor financing" - and that set off alarm bells And he's not a doomer. He says the skepticism itself is healthy - the exact opposite of the 1999 "gold rush" that had none. The people who can tell an earnings bubble from a valuation bubble are about to have a very different year from the ones just trading the headlines. 10 minutes with Goldman's top analyst ↓ Bookmark it and Watch Now
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idle (@idleggs) reportedone brand. one month. $400,000 paid out to creators making AI avatar videos. not split across thousands of influencers. paid to a small team of creators posting videos of characters that don't exist, promoting a supplement with tens of thousands of Amazon reviews. the creator at the top of that leaderboard made $200K profit. in one month. from one brand. he was a nursing student with zero experience 6 months before that. here's why a brand would pay that much to people making videos with fake faces 👇 it comes down to one number: customer lifetime value. most of these Amazon brands sell supplements. when someone buys a $40 supplement through your affiliate link, that's not a one-time sale. most buyers subscribe to monthly delivery. one customer subscribing at $40/month for 2 years = $960 in revenue for the brand. from one customer. so when the brand pays you $80-$120 commission for acquiring that customer (200-300% of the first sale), they're spending $80-$120 to make $960. that's an 8-12x return on what they paid you. and it gets crazier with spillover. for every 1 person who clicks your affiliate link and buys (tracked sale), roughly 6 more go straight to Amazon and buy the product without clicking your link. the brand can see the revenue spike every time creators post. they know you drove it. they just can't track it to your specific link. so your 1 tracked sale that paid you $80 in commission actually drove 7 total sales. 7 new customers x $960 lifetime value = $6,720 in revenue the brand will collect. they paid you $80. at that math, the brand would happily pay you $500 per sale and still come out ahead. $80-$120 is a bargain for them. this is why the commissions in this model are 5-10x higher than TikTok Shop (20-25% max), Amazon Associates alone (1-3%), or any standard affiliate program (5-15%). the brands spending the most on creators right now: health and supplement brands: $400K+ per month in creator commissions beauty brands: $100K-$200K+ per month pet brands: growing fast, $50K-$100K+ per month these are top 50-100 Amazon brands. tens of thousands of reviews. millions per month in revenue. they've spent hundreds of thousands optimizing their Amazon listings for the highest conversion rates. your job is just to send people there. 10% flat conversion rate on organic traffic to these listings is normal. that's insane compared to any other affiliate model. cold traffic to a random landing page converts at 1-2%. Amazon converts at 10% because people already trust Amazon with their credit card. and the brands pay retainers on top of commissions. $300-$500/month for beginners just to post videos. $3,000-$5,000/month for proven creators. guaranteed money regardless of results. one community of 600 creators working with these brands is collectively earning $1M+ in commissions and $250K in retainers every month. $1.25 million per month flowing to people making videos with characters that were built in 30 minutes on a laptop. the barrier to entry isn't money. the tool stack is $200/month. the barrier is getting connected with brands that actually pay these rates and don't scam you. most people trying to cold DM brands get ignored, lowballed, or burned. i wrote a 100+ page ebook breaking down the full system. how to build characters, write scripts, use the tools, understand the affiliate math, and start earning. 18 chapters. like this post and i'll send you the link to buy it.
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StockNewsRoom (@S_NewsRoomCOM) reported$AMZN: Barclays says rising CDS costs are making financing more expensive for Amazon and the other hyperscalers. The market’s favorite story is now that expensive little problem where growth needs a bond market to keep the lights on. #AI #Earnings
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Abigail, Pippa and Sophie (@AAbigail9052) reported@AmazonHelp TODAY IS THE 26th, EMILY. MORE PROBLEMS SINCE THE 24th. RESEND THE EFFING EMAIL AND DO DOME ACTUAL CUSTOMER SERVICE. Thank you.
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Clive Mitchell (@AliceMitch19535) reportedIs there a problem in UK with Amazon Firedticvk and Fire TV?
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Joe Pontillo (@JoePontillo) reportedAmazon has done a lot of terrible things but trying to recommend books might be the final straw.
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VulpineMac (@VulpineMac) reported@KeillerDon Let's not forget that between Y2K and 2015, Brazilian ranchers were cutting down and burning much of the Amazon rainforest.
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Boer in Christ-Soon in America (@PieterMarx1982) reported@Capri_Howell65 Sorry to say Lions is not in Amazon. Here is alot in South Africa, the problem in Kruger National Park they are being snared.
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tafraf-in-EarthlingsLand-444Φ-STEAM-♄-SMACKM🔴 (@MarsSteamer) reportedUnderstanding Finance, the Internet, and Web3: A Beginner’s Guide to the Next Digital Economy Understanding finance and understanding the internet can dramatically increase the number of economic opportunities available to you. That does not mean knowledge automatically makes you rich. Nothing does. It means that you become better able to recognize where value is being created, who controls the infrastructure, how money moves, and which businesses are likely to benefit from technological change. The rise of companies such as Visa, BlackRock, and Google illustrates this principle. Visa became one of the world’s most important financial networks by helping money move between consumers, merchants, and financial institutions. BlackRock became a financial giant by organizing, managing, and distributing investment capital. Google became one of the most powerful companies in the world by organizing information and controlling a major gateway to the internet. These companies operate in different industries, but they share an important characteristic: They occupy critical positions in large economic networks. They do not merely sell individual products. They provide infrastructure through which information, money, assets, advertisements, transactions, and economic decisions flow. Web3 should be understood from the same perspective. It is not simply “internet money.” It is not just Bitcoin, speculative tokens, digital pictures, or people talking about prices on social media. At its most important level, Web3 is an attempt to build financial ownership, programmable assets, and economic settlement directly into the architecture of the internet. To understand why this matters, we first need to understand how the web evolved. 1. From Web1 to Web3 The terms Web1, Web2, and Web3 are simplified models. The real history of the internet is more complicated, but the models are useful for understanding the general direction of technological change. Web1: The Internet of Information The early web was primarily a place where people consumed information. Companies and individuals created websites, and users visited those websites to read articles, look at images, or find contact information. Most users had limited ability to interact with the content. A simple description of Web1 is: Read. The important economic opportunity was publishing information online. People who understood domains, websites, search engines, and digital distribution early could build audiences before the rest of the world recognized how valuable internet attention would become. Web2: The Internet of Platforms Web2 made the internet interactive. Users could create profiles, upload videos, post comments, build communities, sell products, communicate globally, and generate enormous quantities of content. A simple description of Web2 is: Read and write. Companies such as Google, Meta, Amazon, Apple, Microsoft, and other platform businesses became extremely powerful because they controlled key parts of this interactive internet. Users produced content and activity, but the platforms usually controlled: The user accounts The databases The distribution algorithms The payment relationships The advertising systems The rules of participation The economic value generated by the network You may have thousands of followers on a platform, but you do not fully control the platform. Your account can be restricted. The algorithm can change. Your audience may be difficult to transfer elsewhere. Your digital identity often exists inside a private corporate database. Web2 gave users participation, but platforms retained most of the ownership and control. Web3: The Internet of Ownership and Settlement Web3 attempts to add a new layer: Read, write, own, and transact. The central idea is that users can hold digital assets, access applications, prove ownership, and execute transactions without depending entirely on a single platform’s private database. Instead of every company maintaining a separate, closed record of ownership, a blockchain can provide a shared ledger whose state is maintained across a network. NIST describes blockchains as distributed digital ledgers designed to be tamper-evident and tamper-resistant, usually without a central repository. This does not eliminate companies, governments, banks, or intermediaries. Nor does it mean everything should be decentralized. It creates a new option: internet applications can use open networks for ownership and settlement rather than relying exclusively on private databases. 2. What Is a Blockchain? A blockchain is a database with unusual properties. Traditional databases are normally controlled by an organization. A bank controls its account database. A social network controls its user database. A game company controls the database that records which player owns which item. A public blockchain distributes copies of its ledger across many computers called nodes. Participants follow a common set of rules for validating transactions and updating the ledger. Transactions are grouped, recorded, and cryptographically connected to earlier records. This makes unauthorized historical changes difficult to hide. NIST describes the resulting ledger as shared, tamper-evident, and increasingly resistant to modification as records accumulate. The basic innovation is not that blockchains store data better than every conventional database. They do not. The innovation is that people and organizations that do not completely trust one another can agree on the state of a shared ledger without giving one participant unlimited control over it. Imagine that ten companies need to maintain a common transaction record. In a traditional system, they might appoint one company, bank, clearinghouse, or technology provider to maintain the official database. In a blockchain system, they can use shared software rules to determine which transactions are valid and what the current state of the ledger should be. This reduces dependence on a single database administrator, although it introduces new costs and trade-offs. 3. Bitcoin and the Beginning of Digital Scarcity Before Bitcoin, digital information could be copied almost infinitely. You can duplicate a photograph, music file, document, or piece of software. That is useful for distributing information, but it creates a problem if you want to create digital money. If a digital coin can be copied like an image, the same coin could theoretically be spent repeatedly. This is known as the double-spending problem. Traditional financial institutions solve the problem by keeping centralized records. Your bank decides whether your balance is sufficient and records when the money has been transferred. Bitcoin introduced a peer-to-peer system in which a distributed network could agree on transaction history without requiring a bank to maintain the central ledger. Its original design was presented as an electronic cash system allowing online payments to move directly between parties without a financial institution processing every transaction. Bitcoin therefore demonstrated something economically important: Digital scarcity could exist on an open network. A digital asset could be transferable, globally accessible, verifiable, and difficult to duplicate fraudulently. Whether someone believes Bitcoin should be treated as money, a speculative asset, digital gold, collateral, or something else, the underlying breakthrough was larger than its price. It created a credible model for internet-native ownership. 4. Ethereum and Programmable Finance Bitcoin primarily demonstrated decentralized digital money. Ethereum expanded the concept by allowing developers to place programs called smart contracts on a blockchain. A smart contract is a program stored and executed on a blockchain. Users interact with it by submitting transactions, and the program follows predefined rules. Ethereum’s documentation describes smart contracts as blockchain accounts controlled by code rather than by an individual user. For example, a smart contract could contain rules such as: If a borrower provides sufficient collateral, issue a loan. If a payment is received, transfer ownership of a digital asset. If users deposit assets into a pool, calculate their proportional ownership. If a vote reaches the required threshold, execute an approved decision. If certain conditions are satisfied, distribute funds automatically. Traditional financial systems also use software and automation. The difference is that a public blockchain’s smart contracts can be openly accessed and combined with other blockchain applications. Ethereum describes decentralized applications, or dapps, as applications combining smart contracts with user-facing interfaces. Smart contracts can function similarly to open APIs, allowing one application to interact with contracts created by other developers. This property is often called composability. Think of it as financial Lego. A developer can build an application using existing components for: Asset exchange Lending Payments Identity Insurance Governance Collateral management Data verification This can accelerate innovation, but it can also spread risk. If multiple applications depend on one vulnerable contract, oracle, bridge, or asset, a failure can affect the entire connected system. 5. What Is a Wallet? A wallet is the primary tool people use to interact with Web3. The name can be misleading. A crypto wallet does not necessarily “hold coins” in the same way that a physical wallet holds cash. The assets are recorded on the blockchain. The wallet manages the credentials that allow you to control those assets and sign transactions. A wallet generally provides: A public address One or more private keys A transaction-signing interface Access to blockchain applications A way to view your assets and activity The public address is somewhat similar to an account number. Other people can send assets to it. The private key is more like an extremely powerful digital signature. It proves that you are authorized to control the assets associated with the address. Many wallets generate a recovery phrase, sometimes called a seed phrase. Anyone who obtains that phrase may be able to control the wallet. Ethereum’s security guidance explicitly warns that the recovery phrase acts as a master key and should never be shared with a website, support agent, or other person. This creates one of Web3’s most important trade-offs: Greater control also means greater responsibility. With a bank account, the institution may help you reset a password, freeze suspicious transactions, or recover access. With a self-custodied blockchain wallet, there may be no administrator who can reverse a mistaken transaction or restore a lost private key. Ethereum’s documentation notes that confirmed transactions generally cannot be reversed and that losing the relevant keys can make assets permanently inaccessible. Self-custody can provide independence, but it is not automatically safer for every user. 6. What Are Tokens? A token is a digital representation of value, access, ownership, rights, or utility recorded on a blockchain. Not all tokens serve the same purpose. This is one of the biggest sources of confusion for beginners. People often discuss “crypto” as though every token were economically identical. That is like discussing dollars, airline points, company shares, event tickets, software licenses, and real estate deeds as though they were all the same product. They are not. Tokens can represent very different things. Native Assets Native assets are built into a blockchain protocol. Bitcoin is the native asset of the Bitcoin network. Ether is the native asset of Ethereum. Native assets may be used to compensate network participants, pay transaction fees, provide economic security, or transfer value. Stablecoins A stablecoin is designed to maintain a relatively stable value compared with a reference asset, commonly a national currency such as the US dollar. A dollar-linked stablecoin is essentially an attempt to create a blockchain-compatible representation of dollar value. Stablecoins can be useful because they combine familiar monetary units with blockchain settlement. They can potentially move across borders, operate outside normal banking hours, interact with smart contracts, and settle on public networks. However, the token is only as reliable as its structure. Important questions include: Who issued it? What reserves support it? Where are those reserves held? Can the token be redeemed? Has the reserve information been independently verified? Can the issuer freeze addresses? Which blockchain carries the token? What legal rights does the holder possess? The word “stable” describes an objective, not a guarantee. Utility Tokens A utility token may provide access to a network, application, service, resource, or governance mechanism. For example, a token may be required to pay for computation, vote on protocol changes, access a digital community, or receive a service. The existence of utility does not automatically make the token valuable. Demand must be real, the supply design must be reasonable, and token holders must understand how economic value flows through the system. Governance Tokens Governance tokens allow holders to vote on certain decisions involving a protocol. Votes may cover: Fee structures Treasury spending Software upgrades Collateral requirements Incentive programs Risk parameters Governance tokens are sometimes described as the Web3 equivalent of corporate shares, but this comparison can be misleading. A governance token may not provide legal ownership, dividends, claims on assets, or the protections associated with regulated securities. Voting influence can also be concentrated among founders, investors, large holders, or organizations that control delegated tokens. Tokenized Real-World Assets A real-world asset token represents a legal or economic claim connected to something outside the blockchain. Examples could include: Government bonds Money-market instruments Company shares Real estate interests Commodities Private credit Fund interests Invoices Here, the token is not the entire asset by itself. Legal agreements, custodians, issuers, regulators, and redemption systems may still be required. The blockchain improves the digital representation and movement of ownership records, but it cannot make the off-chain legal system disappear. 7. Why Visa Is Interested Visa helps connect consumers, merchants, banks, payment processors, and other financial institutions. Its core strategic interest is not simply whether the price of a particular cryptocurrency rises. Visa cares about how value moves. Stablecoins create a potential new settlement rail. They can allow tokenized value to move over blockchain networks, including during periods when conventional banking systems may not be processing settlements. Visa has been expanding its stablecoin infrastructure, including settlement capabilities and tools for financial institutions. In July 2026, it announced a platform intended to help banks, fintech companies, and payment providers manage stablecoin issuance and movement. Visa has also expanded settlement pilots across multiple blockchains. This does not necessarily mean Visa believes traditional card networks will disappear. It suggests that Visa recognizes a possibility: Some future payment activity may use blockchain-based assets behind the scenes, even when the customer experience still looks like an ordinary card, application, or bank transfer. The important lesson is that financial infrastructure companies tend to follow transaction flows. When the way value moves changes, companies must decide whether to ignore the new rails, compete with them, integrate them, or provide services around them. Visa appears to be choosing integration. 8. Why BlackRock Is Interested BlackRock’s business is centered on assets, investment products, portfolio management, distribution, and financial infrastructure. From BlackRock’s perspective, one of blockchain’s most important applications is tokenization. Tokenization converts the ownership record of an asset or financial product into a blockchain-compatible form. A tokenized fund may potentially offer: Faster transfer of ownership More automated administration Programmable compliance Easier integration with digital financial systems More continuous settlement Improved collateral mobility Greater transparency of transaction records Fractional or expanded access, where legally permitted BlackRock has launched and supported digital-asset products, including its Bitcoin ETP and the BUIDL tokenized liquidity fund. In his 2026 chairman’s letter, Larry Fink described tokenization as a way to modernize financial infrastructure and make investments easier to issue and trade. The strategic question is much larger than, “Will the price of this token increase?” The deeper question is: What happens when stocks, bonds, funds, cash equivalents, credit instruments, and collateral become programmable digital objects capable of moving across connected financial networks? In today’s system, moving an asset often requires multiple institutions, reconciliation systems, databases, business hours, and settlement processes. Tokenization may reduce some of that friction. It may also create new regulatory, technical, legal, and cybersecurity problems. BlackRock’s interest indicates that major financial institutions do not view blockchain only as a speculative retail market. They are examining it as potential infrastructure for the creation, administration, distribution, and settlement of financial assets. 9. Why Google Is Interested Google’s role is different. Google Cloud provides computing infrastructure to businesses and developers. Web3 applications still require enormous amounts of conventional technology: Cloud computing Data storage Analytics Security monitoring Developer tools Network access User interfaces APIs Indexing Compliance systems Decentralized networks do not eliminate centralized infrastructure. In practice, many Web3 businesses combine blockchain systems with traditional cloud services. Google Cloud offers blockchain infrastructure, including managed node-hosting and blockchain RPC services. Its documentation explains that businesses can use this infrastructure to relay transactions, deploy smart contracts, and read or write blockchain data without operating all node infrastructure themselves. A node is a computer that communicates with a blockchain network. Operating reliable nodes can require technical expertise, maintenance, storage, security, and constant monitoring. Google can make money by selling the infrastructure that developers need, regardless of which particular application or token becomes popular. This is similar to selling tools during a gold rush. The tool provider does not need to predict which individual miner will find gold. It benefits from increased economic activity throughout the industry. 10. The Three Layers Represented by Visa, BlackRock, and Google The three companies provide a useful mental model. Visa: Movement Visa is interested in how money moves between people, merchants, institutions, currencies, and networks. Its Web3 opportunity is connected to payments, settlement, distribution, and interoperability. BlackRock: Assets BlackRock is interested in how assets are created, packaged, owned, managed, distributed, and traded. Its Web3 opportunity is connected to tokenization, investment products, collateral, and capital markets. Google: Infrastructure Google is interested in the computing, data, networking, and developer infrastructure supporting digital activity. Its Web3 opportunity is connected to nodes, APIs, data, cloud services, analytics, and application development. Together, they reveal that Web3 is not one industry. It is a technological stack involving: Infrastructure Networks Assets Applications Distribution Settlement Regulation User experience A beginner who looks only at token prices sees a very small part of the system. 11. What Is Decentralized Finance? Decentralized finance, commonly called DeFi, refers to blockchain-based financial applications that use smart contracts to provide services. These services may include: Trading Lending Borrowing Asset management Derivatives Insurance-like protection Payments Stablecoin issuance Collateral management Suppose a user wants to borrow a stablecoin. In a traditional system, the user may submit an application to a bank. The bank verifies identity, analyzes creditworthiness, approves or rejects the application, creates a loan agreement, and transfers the funds. In a DeFi system, a user might deposit a crypto asset into a smart contract as collateral. If the collateral meets the contract’s requirements, the user can borrow another asset. The smart contract monitors the value of the collateral. If the value falls below the required level, the position may be automatically liquidated. This can happen without a conventional loan officer. The system is efficient in some ways, but it introduces different risks: Smart-contract failure Oracle failure Collateral volatility Automatic liquidation Network congestion Governance attacks Liquidity shortages Stablecoin failure Regulatory uncertainty DeFi does not eliminate financial risk. It transforms financial risk into a combination of market risk, software risk, network risk, incentive risk, governance risk, and operational risk. 12. What Is an Oracle? Blockchains are good at verifying information already recorded inside their networks. They cannot independently know external facts such as: The current dollar price of an asset Tomorrow’s weather Whether a shipment arrived The result of a sporting event Whether a borrower defaulted The market price of gold An oracle provides external data to a smart contract. Ethereum’s documentation describes oracles as mechanisms that give smart contracts access to real-world data. This creates the oracle problem. A smart contract may execute its code perfectly but still produce the wrong economic result if the external data is incorrect, manipulated, delayed, or unavailable. Code can automate trust, but it cannot completely eliminate the need to evaluate where information comes from.
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Joshua Ray (@jahflyx) reportedYesterday, Gemini 3.6 Flash taught me that under every bloated Kindle tablet is a capable little Android device, ready to do whatever I want. They were giving these things away a few years ago, and as a dad of 3 children, you can imagine I have like 5 or 6 of these things around the house. Fire Toolbox allowed me to basically jailbreak my Amazon tablet into a Google Play-ready display or remote device. I’m using one for Discord to talk to my Hermes agents and another as a media remote for our home’s Plex server. Easy, fun, do it with the kids.
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David Poland (@DavidPoland) reported@David_M_Giles I have mixed feelings on this. Yes, every time we have seen this kind of merger, it has resulted in less rather than more. On the other hand, there is no way to pay off a $90 billion debt without creating a lot more revenue than any single studio, film and television, could be expected to do. The best studio could throw off about $10 billion in positive cash flow in their best years. WB has been at (roughly) half at that at their best. If PSKY primarily pillaged WB for IP and current hits, they would be in deep doo doo. They could never pay down that debt aggressively. And that is if things went well. PSKY's eyes are bigger than their stomach, as my grandmother used to say. Media and Wall Streeters talk about Ellison's deep pockets like they talk about Apple and Amazon buying every media business that comes on the market. It's greatly fantasy. In failure, obviously, the shrinkage would get bigger and bigger and the effort would become more and more desperate. And my main concern is that failure does not require bad intentions... success is not assured and the margins are not great, even in the best of situations.
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Eli Gaultney (@eligaultney) reportedAmazon needs to fix the email subjects.
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Shailja (@__shailja) reported@AmazonHelp Even after establishing contact and describing the problem in detail, the responsibility to resolve the assembly issue has been put on us. I kindly request you not to make false promises to customers.