Apple Store

Apple Store Outage Map

The map below depicts the most recent cities worldwide where Apple Store users have reported problems and outages. If you are having an issue with Apple Store, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Apple Store users affected:

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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Celaya, GUA 2
Ahmedabad, GJ 2
Turin, Piemonte 1
Mumbai, MH 1
Chennai, TN 1
Silver Spring, MD 1
Colón, QUE 1
Paris, Île-de-France 1
Oldham, England 1
Nuevo Laredo, TAM 1
San Antonio, TX 1
Jodhpur, RJ 1
Falls Church, VA 1
Pune, MH 1
Chhindwāra, MP 1
Sūrat, GJ 1
Baku, Baku City 1
San Diego, CA 1
Toulouse, Occitanie 1
Spring, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

  • startupsanjay Sanjay Jain (@startupsanjay) reported

    @AppleSupport Please help - billing issue and going back and forth with support, physical Apple Store, and Citizens. Purchased an iPhone 11 PMax enrolled in the Upgrade Program. When "upgrading" to the 12, it was registered as trade-in, not upgrade - now charged for 2 phones.

  • LilVic2001 Lil Vic (@LilVic2001) reported

    What you can only do inside the Apple store is either pick up your order or bring your broken iPhone to a genius bar for repair. Apple doesn't allow customers to come in to play with their devices or hang around and you can't do in-store purchase. All that due to COVID.

  • KellieLynn071 Kellie Lynn ❤️💚🎄🎁 (@KellieLynn071) reported

    I pray I don’t have to go into the apple store & we can solve this issue over the phone .... I should have just let it be & not tried to reset it 🙄🙄🙄🙄

  • ThomasTrain877 Thomas Swafford (@ThomasTrain877) reported

    @AppleSupport bought applecare, now phone dies at 20%. ‘Genius’ at Apple store says ‘sucks to be you’, our diagnostic says ‘no problem’ and I have to pay to replace battery. Really Apple? You are better than this!

  • verement1 verement (@verement1) reported

    @MKBHD 5. Would start to slow down the moment the next version of the car comes out. 6. The battery would stop charging in a couple of years 7. Windshield would probably crack 8. Would only let you buy accessories like Tires, floormats, wipers from the Apple store or sue you.

  • roadside_365 J'R (@roadside_365) reported

    @ATTexplore iPhone 12 Pro Max for me and #attexplore and #sweepstakes my iPhone screen is cracked and the apple store can't fix it atm!

  • peteindc Pete (@peteindc) reported

    @joshtpm Had the same problem. Phobio sent back my iPad. Called Apple Support and they had me bring the iPad to the Apple Store. They gave me an Apple gift card for the original amount of the trade-in.

  • 1AshleeRicci Ashlee Ricci (@1AshleeRicci) reported

    I’m so disappointed in @Apple I have the iPhone 11 and it has been nothing but problems from day one. My screen freezes, I have a weird occurrences where my phone completely turns off, and there is no Apple store open! #Apple

  • gotbizintros texpert 🧃 (@gotbizintros) reported

    @mcguired 2/2 with the GB customers who are already at the Apple Store with technical issues to begin with In this model specifically, we need to do a better job at setting up the cx and the store for success. Wrongfully setting up appointments for issues doesn’t do that.

  • mp102381 Maria Zack (@mp102381) reported

    @Apple issues!!! Been having trouble signing into Apple ID for months. I have updated my password it doesn’t work. I have called support and literally have been going around in circles. Try to go to an Apple store news an appointment.. need to sign into Apple to make apt. Help

  • carlos_paelinck Carlos Kelly (@carlos_paelinck) reported

    @ken_wheeler @mxstbr @rickhanlonii I'm almost certain Apple does some kind of server side rendered or driven native views in their Apple Store app. But I would bet everything a framework that allows that will NEVER be public or even allowed on the App Store.

  • SouthernTroubIe Southern Associate™ (@SouthernTroubIe) reported

    @HiighLiine LOL im staying my *** away from any stores. They literally shot someone in the Apple Store down here. We can no longer talk **** about Chicago

  • trevsharp stop the spread, wear a mask and wash your hands (@trevsharp) reported

    @AntGodber @Apple It is odd that this was a perennial problem with Apple products. My colleague used to take any broken cables back to the Apple store and complain (it there is one near by)

  • chris_arkley Chris Arkley (@chris_arkley) reported

    @urbanstrata I had this issue when restoring my 11 Pro Max a while back, Apple Store replaced it as it was down to a fault with the antennas

  • shonekelkar Shone X (@shonekelkar) reported

    @anirudhamudanYT @Apple Yes plzzz Take it to the Apple store asap If there's some genuine issue they will either fix it up or give u a brand new device! (Hope there's no external damage!) Don't hesitate just go and get it checked 👍

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