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Apple Store

Apple Store Outage Map

The map below depicts the most recent cities worldwide where Apple Store users have reported problems and outages. If you are having an issue with Apple Store, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Apple Store users affected:

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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ambato, Tungurahua 1
Ituiutaba, MG 1
Guayaquil, Guayas 1
Aubenas, Auvergne-Rhône-Alpes 1
Billy-Montigny, Hauts-de-France 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

  • wiliam23820a
    William AI (@wiliam23820a) reported

    6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

  • WDRutherfordII
    William Rutherford (@WDRutherfordII) reported

    @AppleSupport need massive help fixing an error from Apple Store…your people simply told me to contact legal? They were rude, and I will if this is the only way…but this just seems like bad business…

  • peachcider_bree
    bree🫀 (@peachcider_bree) reported

    @ABENIBABYYY It’s funny cuz I only go this one because John Lewis was on sales and it was £100 discount compared to what the prices were at Apple Store I didn’t have any issue until I started using my 16 and noticing the difference

  • deontologistics
    pete wolfendale (@deontologistics) reported

    @moneymaykah_ I have a VPN. The problem was the apple store lock in. I've managed to get around it now.

  • lustclouds
    jahbibi (@lustclouds) reported

    Just spent over 3 hours in the Apple Store tryna fix all my problems across devices, ain’t **** funny rn

  • MrMaxthegreat
    Maximilian Supr 🇨🇦 (@MrMaxthegreat) reported

    @_nonfigurativ_ Maybe you need to buy from the Apple Store and not your buddy down the street, nepotism will always forget something

  • Icingw3as
    Icing (@Icingw3as) reported

    Y’all my 8yo Apple Watch broke and the Apple Store couldn’t get it to connect with my phone. My step counter is so broken :(

  • ReyNemaattori
    Rey Nemaattori (@ReyNemaattori) reported

    @UttarandhraPlus @sanpellyenjoyer Blacks looted, you mean: blacks looted the apple store. And you're right, the problem isnt cultural, its genetic.

  • jackcoder0
    Jack (@jackcoder0) reported

    The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

  • buildwithomkar
    Omkaar🔆 (@buildwithomkar) reported

    Faced a similar issue at the Apple Store recently. Opted for credit card EMI on a MacBook, but the entire amount was billed upfront in one go. The store blamed it on the bank rejecting the backend EMI conversion. Credit card EMI processing in retail is notoriously messy.

  • thisisaxon
    Sk Samim (@thisisaxon) reported

    @johnternus hello john, please bring down the apple store revenue share cut....

  • casper_calls
    kasper (@casper_calls) reported

    Detroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.

  • kingroyaltae
    (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported

    MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

  • kreativesky
    Kofi Yeboah (@kreativesky) reported

    Laptop overheating again…to the Apple Store I go 😭 can’t afford to not fix it this week

  • Numan_Ai12
    Numan (@Numan_Ai12) reported

    So I asked the Apple Store technician the same question again: "Do these settings activated by default really protect the user... or are they slowly wearing down the device?" He didn't have an answer. But every iPhone he checked that day had exactly the same 2 options ACTIVATED. Silently heating up in their owners' pockets.

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