Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	16 days ago
Capitólio	Errors	16 days ago
Adelaide	Errors	22 days ago
Ahmedabad	Sign in	24 days ago
Ahmedabad	Website Down	24 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joey Hansen (@joeydhansen) reported 56 seconds ago

  Big props to me for successfully ordering a USB-C cable from the Apple Store website after 4 days of unsuccessfully attempting to do so. I kept sitting down to order the cable, got distracted and then at some point the following day remembered I didn't finish the order.

• 
  ☀️Sunny Day⁷☀️ ❤️COMMS OPEN❤️ (@IntotheFrisson) reported 3 minutes ago

  @LucianSkye I read the rice trick doesn’t work well because there will still be debris 😭 so it might make it worse…. The problem with the Apple Store is that it’s 5 years out of warranty- so I’m not sure how much they can actually do past telling me to buy a new computer :(

• 
  Manish Modi (@manishmodi80) reported 4 minutes ago

  @Apple @AppleSupport team facing lot of difficulty in 17 pro max with network issue, as submitted at apple store kindly support

• 
  Patrick Carter (@PatrickRCarter) reported 6 minutes ago

  1/ Parents, we don’t have to choose between protecting our kids and protecting our privacy. Unrestricted smartphones should be treated like alcohol: 21 and older only. Nothing changes for adults. 2/ Here’s the part no one talks about: I cannot protect my child from what’s on their classmate’s phone. One unrestricted device and the whole group has access to the full adult internet. That’s the real problem we need to solve.3/ Privacy is the line between a person and a possession. A slave was property because someone else claimed the right to watch, record, control, permit, and deny his life. A free person requires privacy.4/ Some people say “if a liquor store can check an ID, so can the Apple Store.” That sounds simple… but it’s not the same thing. A liquor store checks you once, in person, for one item. Turning every app, website, and device into a permanent ID checkpoint creates a surveillance system for adults. That’s not protection — that’s control.5/ We all agree kids shouldn’t have unrestricted access to pornography, gambling, addictive feeds, and strangers. The easy fix is right in front of us: Stop handing children unrestricted adult-grade devices by default.6/ Make youth-safe electronics the standard for anyone under 21 — unless a parent is directly supervising. If a company wants its phone, app, or operating system in a child’s life, it should prove it belongs there. Adults keep buying and using whatever they want. No digital ID. No face scans. No adult internet passport.7/ This protects kids at the device level before they ever reach the adult internet. It keeps adults completely free. Privacy for grown-ups. Safety for kids. We can have both.8/ Parents — does this make sense? Drop a 🔥 if you agree we should protect children without forcing every adult to surrender their privacy. What’s the one thing that worries you most about kids and phones right now?

• 
  Jesse Jr Lim (林振燊) (@Jessejrlim) reported 15 minutes ago

  @alphaque Apple store??dafuq should be getting him his own server rack

• 
  Pooja (@poojaofficial5) reported 16 minutes ago

  My friend's iPhone 13 suddenly started malfunctioning At first, she thought the battery was simply draining too fast. But after a few days, it became clear that the problem was much more serious. The battery had started swelling, and the phone's body was beginning to bulge from the inside. The biggest surprise ? "The phone was completely out of warranty." No AppleCare. No extended coverage. Both of us assumed that replacing the battery would cost thousands of rupees. But what happened at the Apple Store in DLF Mall, Noida completely surprised us. The staff inspected the device and explained that a swollen battery is considered a safety hazard. A little later, they informed us that the battery would be replaced FREE of charge. We thought it might be some special discount or adjustment, but when the bill arrived, it showed "₹0.00" At a time when many companies shift the entire cost to customers once the warranty expires, receiving a free battery replacement for an out of warranty phone was genuinely unexpected. This experience taught us an important lesson If your phone's battery is swelling, the screen is lifting, or the body of the phone is starting to separate, don't ignore it. It's not just a device issue it can also be a serious safety risk. Sometimes, a company's true reputation isn't built through advertisements, but through the way it helps customers when they face unexpected problems. Have you ever received a service that exceeded your expectations ? Share your experience in the comments.

• 
  T ✿ (@tbeenbrazyyy) reported 17 minutes ago

  locked myself out my phone and have to go to Apple Store tomorrow 2 fix it. so i can't see any of my tele messages :( ill get back to everyone tomorrow

• 
  Caffe' Satoshi (@CaffeSatoshi) reported 22 minutes ago

  I hate scammers who use "crypto" as an excuse, they give everyone and all legitimate businesses a bad name I have been following this scam "Crypto" company for a long time. They even had the audacity to open 4 shops in Malta promoting their scam to innocent people in person. They are called DistributeX and have also been organising cult-like "community events" to recruit victims They promise easy money for simple daily tasks (clicking green crypto icons on their app) + big returns on deposits starting from €140. Higher tiers require thousands of euros with massive claimed payouts. 180-day lock-in, referral bonuses, luxury rewards… the classic Scammer's pitch. I have since discovered they have: - NO clear registered company in Malta - No verifiable withdrawals (180-day rule + daily task requirement) - Physical “community centres” that feel like recruitment offices - Targeting mostly immigrant foreigners and using dodgy testimonials - App not on Apple Store but they are on Google Play! I have found warnings and court cases in other countries for this eg. Mauritius FSC alert I NEED YOUR HELP TO HELP DELETE THEIR APP ON GOOGLE PLAY This app should NOT be on Google Play. Apple already rejected or removed it, Google needs to do the same. Please report the DistributeX app on Google Play as a scam / fraudulent app. Spread awareness so more people don’t lose their money. Let’s shut this down before more people fall victims. I will keep you posted with updates and more info very soon. They have almost no official social media presence. Instead, only their “employees” and recruiters promote the scheme on personal profiles. I strongly suspect many of these recruiters are victims themselves, caught in the same trap and incentivised to bring in more people to keep the cycle going. When this inevitably collapses, they’ll likely be left holding the bag. @GooglePlay @Android

• 
  Lucas (@Lucas62949380) reported 25 minutes ago

  Download session app from your Apple Store or play store let’s chat secretly over here concerning hack deals, let’s access her account and login then you can go through everything which you need to know in there 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  Dogwidahat. I Follow If you Love God and Freedom (@dogwidahat) reported 26 minutes ago

  @ProtonSupport Here’s what the proyon ai says. The operation couldn’t be completed. (Common networking.VpnApiService) Error error 0.) Once that was cleared then this popped up on trying to access the account “Invalid Refresh Token”. Proton support couldn’t get past that but did give me a web page to try to figure it out. I searched the forums and tried the sequential steps from the link given me until bed time. Next morning I removed the VPN file and reloaded a fresh file. I then got a message from Pay Pal ( I had made a purchase through the Apple store. ) So I immediately got connected to Pay Pal and showed them the files. She sent a file that showed I had been charged for a software I already had a paid contract for a year ago. I was told they would check out my info and get back to me. I got an auto email and the charge had gone through so it couldn’t be stopped. At that point I had no vpn on two lap-tops but still had proton mail on both. Awhile latter I received an email that Pay Pal would cover the refund that will take several days to show up. I have a Proton Plus that has Mail and VPN that Proton Ai immediately the blocked now 4 days ago they say because I filed a greviance. It won’t be addressed until July 5th. I have received NOTHING from proton? I suspect I’m not the only one that has run into this. Look through all your support tickets and fix them all not just mine that’s in the public.

• 
  Ms. Humble Diva (@humble_diva81) reported 26 minutes ago

  @jolissaxo_ I cried bc after my dad died all I had were his voicemails. Went to the apple store bc I had an issue with my phone , the worker reset my phone without asking me. The way I bawled in that store! I would've kept my phone broken to never lose those. This one had me in my feelings!

• 
  StephanInc (@IncStephan) reported 26 minutes ago

  @durreadan01 I have a broken Air right now , after 4 trips to the Apple Store, it’s still not fixed correctly!

• 
  Josh Vibes Up (@JoshVibesUp) reported 29 minutes ago

  AC not working in the house, garage broke, Phone broke and at apple store to get fixed. More then likely gonna have to cancel the trip to Blackhawk plus the money I had save was to FINALLY get an alignment and new battery in car and now can't even do that. I can never win

• 
  robyn (@robyn90695219) reported 29 minutes ago

  @Escargot4U @0x_Mattt The GME e-commerce issue was with regulation. Remember Gary Gendler was in charge at the time and heavy issues with the Apple Store. He was smart to scrub it back then. I think you’ll like Ryan. This guy picks up the phone and calls customers personally all the time.

• 
  idrin74 (@EdyVG74) reported 30 minutes ago

  @MrCreator1 No. I can’t use Apple Store. That s The point. I want To download apps and i can t because i can t put the account and login

• 
  ThatMedChidi👩🏽‍⚕️🩺💓 (@chidi_jenny) reported 32 minutes ago

  Went to @Apple store in Arndale to diagnose/fix my screen that’s been going dark & they told me the screen & battery were done for & it’ll cost like 600 quid to fix; advised me to get a new one instead 😩. In the meantime I’ll just keep connecting it to my TV w/ HDMI 😩😭😭😭.

• 
  mkb (@mkbraudaway) reported 32 minutes ago

  @FloreFlos Smart move. I had an issue w/cell service. Went to get it resolved & the employee literally referred me to the Apple Store to fix an issue THEY created. 🤯I went back on a diff day & told the manager. Said I was in cust serv for a very long time & I was mortified. He was too.

• 
  ᴛᴀʏʟᴏʀ ꩜ (@silvertongues28) reported 33 minutes ago

  A week after getting my 17 I went into AT&T with this issue and he said “Yeah it’s happening a lot. We’re not sure what to do. You can try going to Apple” and then the Apple Store near me requires an appointment and it said it could be up to $80 to see someone so I said nvm🙃

• 
  Don_Devvs (@Agbovictor20) reported 36 minutes ago

  @WALEBNXN Download 1.1.1.1 on Apple store or play store .. turn it on whenever you want to login x and you will see everyone

• 
  Watthewat (@Haptraz) reported 38 minutes ago

  @Somniss Quality Indie games are the future. It's just super easy to make a prototype. Steam has to find a solution to this problem. Their market will turn into google play apple store at some point.

• 
  rameshinder (@masalanumberone) reported 38 minutes ago

  @Apple hi Apple - worst service at Square one Apple Store, Mississauga. I spend 2 days for battery replacement and now I have to book appointment again because there is some other issue. So spending 3 days of my life and work for this ? @tim_cook @AppleSupport

• 
  baby bear’s daddy (@babybearsdaddy) reported 45 minutes ago

  how did we even learn to double click & close apps? i learned in 2011 when i visited the apple store over some issue with my iPod touch the person taught me how to close & delete apps she also downloaded temple run & taught me how to play that too

• 
  Adam Koszek (@wkoszek) reported 45 minutes ago

  It's interesting how Apple Store changed servicing - I can now use the Mac as my part is being shipped. Whoever did this (@tim_cook is it you? - thank you!) Next step: let people just run self-service, and when I come over, perhaps just scan some magic code of my screen and that's it to verify it's the same machine. And the step after next would be to have Apple folks inspect the laptop and suggest fixes under AppleCare. e.g.: you have keyboard marks on LCD - we'll fix it for you. Improvement after this one: just book appointments for fixes and do them just-in-time, almost like doctor visits. So I bring my Mac in 2:54pm, then the service starts at 3pm, and on 3:45pm or so I get a Mac with new battery etc. because all parts were already in that store waiting for me. No need of 4 day stay for a flu. I don't get why there's like 3-7 day wait time for a fix anything. Bettery is like a 10-30min job. Is it because people from half of California send computers to handful of stores? Can't it all be offloaded by having people further away from Apple Store mail computer via Fedex/UPS? Those boxes should go to some big fix center where 50 people can be fixing 50 Macs per hr. It could be perhaps 2-3 days to get computer back, so it'd be better/faster for folks further away. And it'd be amazing experience for folks close to stores.

• 
  Octaine (@octainebg) reported 47 minutes ago

  @that_john_doe @aaronp613 Firstly these device are obsolete now, second the firmware that was unsigned was the newest one for the model not some old firmware Also iPhone's slow down and overheat when the battery is bad, change that battery in an Authorized Service or Apple Store and see performance go up

• 
  Great Draper’s Ghost (@wunderdog13) reported 48 minutes ago

  @marlene4719 I don’t know- how much **** got broken by the guys? Normally when 400 bkack guys get together, someone gets shot or an Apple Store gets raided. Tell me I’m wrong…..

• 
  Chidanand Tripathi (@thetripathi58) reported 51 minutes ago

  Reclaiming Your Device The man walked out of the Apple Store that afternoon with his original battery still inside his phone and his eighty nine dollars still safely tucked into his pocket. A week later, he sent the Genius Bar worker a short message. He was finishing his entire work day with forty percent of his battery still remaining. He had not touched the Low Power Mode button a single time. We have somehow accepted a strange reality where we think our expensive modern devices just naturally degrade in a few short months. But the truth is much simpler than that. Tech companies design these phones to constantly harvest data, build their corporate networks, and serve their massive ecosystems silently in the background. They are actively using your hardware and your battery life to do their heavy lifting. Stop letting your own phone work against you. Take fifteen minutes tonight, sit down on the couch, and go through this list. You bought the phone to serve you, so make absolutely sure it actually does.

• 
  Kat (@visiogene) reported 51 minutes ago

  @thevirdas @ZeptoNow @zeptocares I buy apple products at Apple Store or Apple web site only. Never had a problem.

• 
  AI With Ridi (@RidiTechAI) reported 51 minutes ago

  If this saved you $70 or helped you realize the Pro 2 is worth $70 more one ask: Repost the first post so the next person standing in the Apple Store staring at two boxes has the breakdown before they buy. Follow [ @RidiTechAI ] I break down the hidden comparisons, features, and pricing games that companies bank on you not questioning.

• 
  Jinder Singh (@JinderSinghCA) reported 55 minutes ago

  @AppleSupport It’s been more than a week since I visited Apple Store to get my iPhone 17 PM fixed. Which has issue with its charging port. I was told to drop the device at genius bar for the repair. Since then I am continuously taking update from the Apple team and crazy part is.. 1/2

• 
  白知白（科技与生活） (@qiqi_caijeff) reported 57 minutes ago

  @ShishirShelke1 The Apple Store in Taiwan looking like a giant MacBook from above is exactly the kind of detail-first design Apple is known for. Most companies would slap a logo on a box. Apple treats every retail touchpoint as a product design problem. This level of commitment to the brand experience is why Apple's retail stores generate more revenue per square foot than any other retailer in the world.