Is Apple Store down?
No problems detected
If you are having issues, please submit a report below.
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
-
Website Down (48%)
-
Errors (32%)
-
Sign in (20%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hamburg |
Errors | |
 Dallas |
Sign in | |
| Chicago |
Sign in | |
 Sofia |
Website Down | |
| Wetumpka |
Website Down | |
 Mont-Royal |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
-
Tom Brandt
(@twbrandt) reported
from
Ann Arbor, Michigan
@melaniersumner I *think* what they mean is that if you have an app in the Apple Store that offers third-party signon, such as sign on with your Google or FB credentials, you must also offer Sign in With Apple. But that does need clarification.
-
Corey Tollefson
(@tollyc) reported
from
Eden Prairie, Minnesota
@DougHoffert @pandoramusic Go to the Apple store and proceed to buy an iPhone X. Problem solved.
-
symon’s playhouse.
(@symonsays___) reported
from
Fort Washington Forest, Maryland
apple support says that they are having a imessage, facetime, & app store download global outage. they are working on it and trying to have it fixed by the morning. if u turned your ft off and turned if back on, it should be activated by the morning.
-
ahnja
(@close_ahnja1) reported
from
Phoenix, Arizona
going to the apple store to fix my bfs phone and he really tryna convince me not to get airpods bet😎
-
Alyssa
(@uhhhlyssaaa) reported
from
Ephrata, Pennsylvania
I feel like I should make a PSA for the public: if your phone is doing the “i. D.o.n.t.” Thing go into your keyboard shortcuts and add a shortcut for “i dont” to be “i don’t” and it will override it and fix it! This solution is Apple approved lmao I went to the store asking 😅
-
Greg Battle: gbattle
(@gbattle) reported
from
Jersey City, New Jersey
@mmallin @Apple Fix iTunes. Fix App Store. Fix Apple Music. Fix the AppleTV remote. Fix notification management.
-
Luis Ascorbe @ Layers, AltConf
(@Lascorbe) reported
from
San Francisco, California
So they got the new Powerbeats Pro at the Apple Store Union Square TODAY. You can try/buy them: - Play/pause was not working properly (at least with Spotify) - Case quality is not great, hard plastic and the cover was shaking already - They hold great on the ear #WWDC19
-
bergonzoli
(@bergonzoli) reported
from
Alpharetta, Georgia
@Apple bought a new iPhone 7 in August 2017 and the audio is not working anymore. Apple store tells me that I would need to replace the phone for $300. I am appalled!
-
Lord Relliam Regal
(@Keepn_It_Rell) reported
from
Dallas, Texas
@UrbanGem It stay out of stock down here. The store I found it at had to put a 2 bottles per person limit cause people were buying it like crazy. Hopefully they'll make it a regular edition like the apple and vanilla cause it's a hit.
-
zeldman
(@zeldman) reported
from
Manhattan, New York
@pal2tech I bought this one directly from Apple. Either Apple or AT&T dropped the ball. It should have just worked—like always. Was online with Apple customer support till 10:30 last night. Great person on CS, but couldn’t fix remotely. Taking to store today.
-
Jake Fisher
(@jakefisher) reported
from
Oklahoma City, Oklahoma
@andyokc @Apple Update. Talked to the Apple Store manager. They say that they didn’t break it. They can probably fix it. But maybe not. Best case scenario I don’t have it for a week and I pay a hefty bill.
-
Patrick Miller
(@rellimstap) reported
from
Minden, Louisiana
@Apple please tell the Apple Retail Store at the Galleria in Dallas, TX to fix their phones. I have tried, Apple Support has tried, and Apple Customer Relations has tried. The system keeps hanging up when you ask to speak with a manager. I need some help from the Manager ASAP.
-
Jonathan Kay
(@jonkay) reported
from
Toronto, Ontario
Just bought a new Mac computer. As is now standard procedure for all new Macs, I then had to go down to some other store to buy the converter required to plug in all my old crap into whatever new kind of Mac hole that Apple is now fetishizing. (This year's mac hole is USB-C)
-
Ellen Jakub
(@ellenjak) reported
from
Verona, Pennsylvania
@hqhelps deleted the app after a glitch knocked me out of tonight’s Words. Can’t download from Apple store!
-
sam ϟ
(@honeyMcLennon) reported
from
Toronto, Ontario
Maya’s phone is broken so we have to go to the apple store :/
-
Ryan Brennan
(@ryanbrennan18) reported
from
Dillsburg, Pennsylvania
@FedPorn If so, there is a known issue. You have to take it to an apple store. They will give you a loaner phone while they fix it, or give you a new 7.
-
Michael Heap
(@mheap) reported
from
Five Points, Georgia
At 17:30 I called @AppleSupport about a broken touchscreen on my phone. By 20:30 I was walking out of the Apple store with a completed screen replacement, free of charge. It sucks to have a device break on you like that, but the support + turnaround time have been incredible 🙌
-
Brennan Prill ⚡︎
(@WxBrenn) reported
from
Grand Rapids, Michigan
Users are also reporting that FaceTime and iMessage activation is not working as well. Reports on Down Detector are now at 900+ for the Apple - Apple Store. No word yet from Apple on the cause or estimated restore time.
-
zeldman
(@zeldman) reported
from
Manhattan, New York
Truth is—and I was online with Apple CS ‘til 10:30 last night—it should have just worked, like always. iPhone 7 to XS auto-activation at home via iTunes is not a problem. But Apple or AT&T screwed up my order. A visit to Apple Store today will fix.
-
Patrick Balestra
(@BalestraPatrick) reported
from
Solna socken, Stockholm
The podcast highlights the big issues about the App Store. When Google tried to launch G-Voice, they rejected it for 11 months because they didn’t want it to replace the Phone app. This goes to show that Apple doesn’t welcome competition, they only approve what benefits them.
-
Siobhan O'Loughlin🌹
(@siobhan_solo) reported
from
Atlanta, Georgia
I have had laptop problems the ENTIRE time I’ve been on tour. I have cried so much about it and I will be making my 7th trip to the apple store this weekend. I just. Need to vent how ******* hard this is and how it is prevented me from being my best.
-
Jake Fisher
(@jakefisher) reported
from
Oklahoma City, Oklahoma
@andyokc @Apple Keyboard on my Macbook starting acting flaky. Not a fatal problem but an annoyance. Took it to Apple Store for repair. They took it in the back for about fifteen minutes. Came back and said that the repair would be $450. [MORE]
-
santosh singh
(@santosh0929) reported
from
Thāne, State of Mahārāshtra
@tim_cook sir need your help . We are from india .Purchased Apple MacBook Air on 12 may 2019 from Apple store Ginza Tokyo.The charging ports not working .We r back in india but the service support says it needs to get repaired . It can only be replaced in japan .please help
-
Cedric
(@cedallan) reported
from
Atlanta, Georgia
Terrible experience at T-mobile store on 6/1/19 trying to add to my prepaid data only SIM card. Reps iPad had to restart 6+ times Left unsuccessful. Arrived 12pm. Left after mins. No urgency in reps part. Rep had to keep resetting iPad 6+ times. Apple Pay Cash card issue.
-
Will Lee
(@willLEEam) reported
from
Los Angeles, California
Black dude at the Apple Store came in clutch today finding a way to fix my iPhone screen out of warranty for free
-
RK Jones
(@RyinNotRyan) reported
from
Edmond, Oklahoma
@jakefisher @andyokc @Apple Hey @AppleSupport @Apple ... add this to the list of people I know who’ve had issues like this at the @PennSquareMall Apple Store recently. I think you have a problem location. Starting to feel as reliable as a car dealership over there.
-
Derek Jensen
(@resimplify) reported
from
Des Moines, Iowa
“Sign in with Apple” is HUGE! Giving more purpose to an Apple ID outside the App Store and iCloud. #WWDC19
-
Andrew Yee (new account - follow again!)
(@AndrewYee2) reported
from
Manchester, England
Had service battery warning on MacBook for several weeks. Not got round to going to Apple Store/replacing battery 🔋. But last 24 hrs my MacBook is almost usuable w/ how slow it is. Always plugged in but battery power percentage keeps going down. Was 61%! Just rebooted - says 4%!
-
Elizabeth Gonzales
(@lizzyy_dianee) reported
from
Shallowater, Texas
Apple support swears up & down that the App Store & FaceTime app is not down but clearly it is. 😤😤
-
TProphet
(@TProphet) reported
from
Tacoma, Washington
Google isn't Apple and nowhere is this more evident than if you have a problem with your order on the @madebygoogle store. It's like dealing with Microsoft when they first got into retail.