Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (38%)
• Sign in (35%)
• Errors (27%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ciudad López Mateos	Sign in	15 days ago
Quito	Website Down	29 days ago
Guayaquil	Sign in	29 days ago
New York City	Sign in	30 days ago
Malibu	Website Down	1 month ago
Houston	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr Temi (@IamMrTemi) reported 2 minutes ago

  @inDrive @Lalapro_ I wish ALL comrades can just report this @inDrive App on playstores and Apple store.. So that they can be brought down... I am hate rubbish

• 
  Sir Alex Ferguson Jr. (@AbimbolaJobe) reported 3 minutes ago

  @suhkdeepdeekshi Had this problem many a time with my last pair of AirPods, it’s a *****. Knock on wood my most recent pair hasn’t had any problems. The Apple Store told me can be caused by either the case or the AirPods themselves. I think your problem could be the AirPod(s) not care

• 
  J🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@oPIXIEo) reported 4 minutes ago

  Really disappointed with my experience at the #Apple Store Edinburgh over the past month. I’ve had to visit multiple times for an ongoing charging issue with a 4-month-old iPad A16.

• 
  Brother Bear (@BrotherBears85) reported 8 minutes ago

  @Ledger Please focus on the Ledger Live issue on @Apple store.

• 
  Charlie Rybak (@charlierybak) reported 10 minutes ago

  I miss Chino Latino, Williams, and Stella’s too! The Apple Store and North Face were great. But get a grip and touch some grass. Go walk down there right now and you’ll realize that the doom and gloom is overblown. AND! The city needs to do more to support the area.

• 
  PiX (@pa1nark) reported 12 minutes ago

  @johnennis @amazon oh, this is not just india problem but a world problem. my suggestion is straight forward - if buying online, buy it directly from their store - in this case, apple store or, buy it offline

• 
  Danny DaMENACE (@DaMENACE37) reported 12 minutes ago

  @Juggalotus209 Working at the Apple Store, we would get them all the time. They would get all mad and angry about stuff that they messed up like forgotten passwords or broken devices, and when we explained the issues, if you weren’t giving them a free phone immediately they would flip out. No sense of responsibility.

• 
  Erika (@ItsErikabYo) reported 12 minutes ago

  Next few months and I take elliana to Highpoint I’m going to the Apple Store I’m gonna ask how much for a new battery for my watch and if they can fix the speaker for my phone calls, I will also look at repair shops and see what’s the best quotes

• 
  Mayur (@mayursb1111) reported 16 minutes ago

  @MausamMistry @AppleSupport yes im facing this problem on iphone 15 pro max. apple store informed me its a hardware problem. costs 60k for logic board replacement.. did your problem solved?

• 
  Ray Lin (@RayLin) reported 16 minutes ago

  every time a new popular thing drops and its always a BATTLE to buy it, is when i realize how good apple has streamlined the whole preorder pipeline. yeah sometimes the apple store takes 15 extra minutes before they take off the loading screen but ive never had issues checking out. thanks @tim_cook

• 
  Football Ferreira (@FootFerreira) reported 19 minutes ago

  @richnweirduke Take back to the Apple Store and report Arsenal for this problem

• 
  MOHAMMED (@MOHAMMEDolts) reported 19 minutes ago

  @AppStore There is a problem with the Apple Store.

• 
  Kurt At Work (@KurtAtWork_ETH) reported 20 minutes ago

  @loldoteth I've got an autel evo II pro, commercial grade 6k resolution, 5 mile flight radius... recently the software for it was taken down from apple store, the only way to use it now is to manually download and install in on an android device, not via play store...

• 
  Stivovo 🇺🇸🏈🏀🏐⚾️🏓 (@fattyk72) reported 25 minutes ago

  @OliLondonTV Why doesn't Bill Gates fart in an Apple store? Because there are no Windows. Fix your OS dude, leave the meat alone.

• 
  Justin Dean 🇺🇸 (@JustinJDean) reported 28 minutes ago

  iPhone pops up and says the battery capacity is under 70% and to click here to replace the battery for free. I click and make an appointment for 6:30pm. I drive an hour to the Apple Store and after sitting with the Apple “Genius” for 30 minutes while he enters my info, he informs me that they don’t have time to replace the battery before they close at 8pm, and that I can return tomorrow morning. I feel like I’m in Seinfeld episode. “You know how to take the reservation. Keeping the reservation is the problem”

• 
  Famous14u (@famous14u) reported 30 minutes ago

  iPhone keeps freezing after restarting. Won't allow me to input passcode to start phone after turning it on. Wondering if I should go to Apple store. They want me to buy storage. I'm protesting. Hate when this happens. Battery at 100% now I need to let battery drain to shut down.

• 
  ReligiousSinna💀 (@FlyboyJmb) reported 31 minutes ago

  @MegatronFFX @hawklaws @AsakyGRN lol no go check ur eba way Dey microwave 🤡, my sis way Dey uk way go fix her 15 pro max screen for direct Apple Store she no spend close to this amount way them just call for you for battery🔋 lmao Nigerians and mumu na 5&6 we too dull na why dem Dey use our head

• 
  Melox (@MeloxJourney) reported 31 minutes ago

  @athcanft Will wait :) quick question how do you create ur apple store screenshots ? That’s my biggest problem do you have an fast solution … I want to submit an app to the store

• 
  Ian Grimsdick (@TheRamblingRep) reported 32 minutes ago

  @arpan_on_BC If they're perfectly formed boxes, I'd hazard to guess the little cable that connects the motherboard to the display has gotten a little loose. Should be a warranty issue Apple should fix/replace. Head to an Apple store and they should take care of it. There's a chance ...

• 
  Kyatto Sky (@k_ttor) reported 40 minutes ago

  @ugogofx Take it to Apple Store, I had a M1 Pro, 16GB, never lagging, not issues at all, even some times the battery lasted an entire week

• 
  Alex (@lalexco) reported 46 minutes ago

  @RyanHatesGovt the dont even know how to format a computer, or install anything that does not come up with the Apple Store or Windows Store, terrible video

• 
  Bill Daily (@MutnHeadDigest) reported 46 minutes ago

  @coinbureau NO WAY! More scaminess in the digitized DPRK infiltrated OTC/BB Pinksheet griftcoin world. Don't believe it folks go grab your hardware wallet today, and update the app in the Apple store, right on the verge of mass adoption. I don't think we need to wait for quantum for trouble.

• 
  rudestlittlebitch🩰 (@onikaitaly) reported 48 minutes ago

  @svr123456789 @QshrQls @Eyaaaad If you use a cheap battery, your phone will definitely have problems. Also, as you said, iPhones have glued backs, so it's not a job everyone can do at home. To have it replaced at an Apple store costs €150 or more.

• 
  james williams (@jamesandamerica) reported 49 minutes ago

  went to the apple store today because my i phone is slow. the man said to clear my cash. i told him i dont carry cash for safety reasons. he said thats not what he meant but i think it is.

• 
  gen ♡’s lyn⁷ (@genderfer) reported 49 minutes ago

  made a friend at the apple store tonight (two friends if the guy helping me is down!)

• 
  Dami Dina (@DamiDina) reported 50 minutes ago

  @PaulGugAI I could get one at the Apple Store I think the thunderbolt to usb thing is broken / old or has too much dust or something You’re right I could get a new one haha I’ll confirm today

• 
  little isa (@landoscah) reported 57 minutes ago

  I had this problem and it wasn’t water.I brought my phone to an Apple Store for repair and they said some of the charging connection points on my phone were burnt (they were visibly darkened). Since it was still under warranty they fixed it for free with a new entire logic board)

• 
  Simon (@complexsimon) reported 57 minutes ago

  @mweinbach Just be honest. If you walk into an Apple Store with a one year device, or a 5 year device. The five year device is upgraded because the battery is old, it’s slow or not supported and they need something new. They’re not the one you’re selling the improvements to.

• 
  Mark Levit (@professorlevit) reported 57 minutes ago

  Upgraded to iPhone 17. Something went wrong today, early afternoon. Ran it over to the Apple Store where the phones was pugged in to magic devices, the tech futzed with its interface—for a half hour. TECH: “Your phone is broken and needs parts. Good thing you bought Apple Care...

• 
  TrollGod9000 💿 (@TrollGod9000) reported 59 minutes ago

  The Apple Store giving out free slow neck head with a purchase of a iPhone 17