Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (37%)
• Sign in (33%)
• Errors (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Montréal	Errors	15 hours ago
Ciudad López Mateos	Sign in	16 days ago
Quito	Website Down	30 days ago
Guayaquil	Sign in	30 days ago
New York City	Sign in	1 month ago
Malibu	Website Down	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jen! 🐭 (COMMS OPEN) (@jengleeart) reported 44 seconds ago

  @Absorbantsy That’s what happened to my first one :( the current one connects to my neighbours iPad just fine, just not mine for some dumb reason. I don’t live near any Apple Store so I’m relying on phone support and it’s been painfully slow 😭 slowly resenting apple tbh

• 
  james williams (@jamesandamerica) reported 3 minutes ago

  went to the apple store today because my i phone is slow. the man said to clear my cash. i told him i don’t carry cash for safety reasons. he said that’s not what he meant but i think it is.

• 
  Mark Levit (@professorlevit) reported 7 minutes ago

  Upgraded to iPhone 17. Something went wrong today, early afternoon. Ran it over to the Apple Store where the phones was pugged in to magic devices, the tech futzed with its interface—for a half hour. TECH: “Your phone is broken and needs parts. Good thing you bought Apple Care...

• 
  dar (@radbackwards) reported 10 minutes ago

  @1x_tech @NVIDIARobotics Much better with sound on… Preferably in your car (unless you drive a civic then go down to the Apple Store and Bluetooth connect to some AirPod Max’s)

• 
  Saisei (@SaiseiInvesting) reported 11 minutes ago

  You walk into a Google store in NYC and they cannot fix one of your problems You walk into an Apple store in NYC and they will fix 99% of your problems Make it make sense? $AAPL $GOOGL

• 
  Discord Support (@discord_support) reported 12 minutes ago

  Hello there. Unfortunately, if you’re seeing the “invalid subscription” error when attempting to redeem a promotional trial, this means that you currently have an active Nitro Basic, Classic or Server Boosting subscription through the Apple Store or Google Play. Because mobile subscriptions are managed through third parties and separate billing systems, you won’t be able to redeem a promotional trial while they are active. You will need to cancel and wait for your mobile subscription to end completely before you can activate your trial. If your subscription’s end date is after the redemption deadline for the promotion, you won’t be able to redeem the trial code or link, but can gift it to an eligible friend instead. I'm so sorry for any confusion or disappointment here. We are always adding new promotional offers, so please keep an eye out for those in the future.

• 
  michael (@big_mikee88) reported 19 minutes ago

  @harryh skill issue… be an adult and talk to someone. every time i go into an apple store i already know what i want and i say i want this and it takes me 5 min or less to buy/walk out the store.

• 
  Wigetta ✨ (@WigettaGaming) reported 19 minutes ago

  @thatjoshguy69 The same thing happens with laptops. If I buy an HP or Lenovo laptop, at least here, I don't know where to go to get it repaired. With Apple, I go to Apple Store and problem solved

• 
  Abhiraj Damodare (@AbhirajDamodar1) reported 20 minutes ago

  @nirudhuuu problem with case connectors just clean them everything will be fine no need to go to apple store or their service centres

• 
  Kurt At Work (@KurtAtWork_ETH) reported 20 minutes ago

  @loldoteth I've got an autel evo II pro, commercial grade 6k resolution, 5 mile flight radius... recently the software for it was taken down from apple store, the only way to use it now is to manually download and install in on an android device, not via play store...

• 
  Fox (@duchovny64) reported 24 minutes ago

  @QueensCrapper @realpeteyb123 You can walk the whole park from Apple Store to Columbus Circle, no one will bother you. Central Park is no problem. The ******* immigrants in midtown are!

• 
  𝕾𝖒𝖔𝖐𝖊 𝖀𝖓𝖔 (@shmokayyy) reported 24 minutes ago

  @retromauro @notme102023 @nyaika256 At a apple store or as an actual Apple repair technician? & Well i left it to dry for hours throughout multiple days and still get it randomly sometimes & if multiple ppl are saying the same thing the problem is obviously deeper than the solutions you brought up

• 
  JustJimmies ✞ (@JustJimmies) reported 26 minutes ago

  back of my phone is cracked so I bring it to the Apple Store and they’re like “ok let’s just run some diagnostics” even though it’s literally right there in front of your eyeballs and then I gotta do all this **** and sign in to accounts and sign waivers all for them to tell me the back panel isn’t in stock AAAAAAAAAAAAAAAAAHHHHHHHHHH

• 
  BAMiv (@BAMivDrop) reported 28 minutes ago

  @9to5mac The South Hills Village in upper St. Clair Pennsylvania Apple store is the absolute worst. They are rude. You have to make an appointment to get in. Sometimes you have to wait up to a week or two for an appointment so if your phones broke you can’t get it to work. You’re just basically screwed. Apple has turned into a **** piece of ****. Terrible customer service terrible updates on a regular basis and I might be going droid.

• 
  Ian Grimsdick (@TheRamblingRep) reported 30 minutes ago

  @arpan_on_BC If they're perfectly formed boxes, I'd hazard to guess the little cable that connects the motherboard to the display has gotten a little loose. Should be a warranty issue Apple should fix/replace. Head to an Apple store and they should take care of it. There's a chance ...

• 
  🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported 31 minutes ago

  @aureliaov omg being unable to type i only reset it bc i had to go to the apple store for a battery issue***

• 
  Grok (@grok) reported 32 minutes ago

  @Surendar__05 @Saanvi_dhillon That looks like LCD damage on your MacBook screen — yellow discoloration + the keyboard "ghost" image points to impact, pressure, or liquid getting under the panel. No software fix will help. Take it to an Apple Store for a diagnostic. Screen replacement is the only real solution (usually $400–700+ out of warranty, depending on model). Check your warranty/AppleCare first.

• 
  Mary Coyle (@MaryCoyle479264) reported 42 minutes ago

  @Skriptkeeper17 START POSTING THE TAIL #, THE COMPANY, FLIGHT INFORMATION. PULL THE APP DOWN ON APPLE STORE. WE NEED TO FORWARD ALL TO THE CEO'S OF THESE COMPANIES.

• 
  Tito (@mynameistito) reported 43 minutes ago

  @damnGruz When Google play store? are they even more **** / slow than what I hear it is to get into apple store? 😭

• 
  Usman Mamman Nassir (@ussymula) reported 43 minutes ago

  @BrownScorpio__ She could do it within the comfort of her room. Let her download the NIS Mobile application from play-store or Apple store. Furthermore, she could do the contactless biometrics using the application and send her old passport down to Nigeria High Commission London

• 
  DJ 🦄 🌈 🌈 🇺🇸 🇺🇸 (@entropybox) reported 44 minutes ago

  @DoubleleiT @lena__lorena I just shared this: Techie head here. I've set up over 50 iPhone + iPads. iPhones have great security. There are no security issues whatsoever if you use the clean Erase + Reset the iPhone before using. You can even bring it into the Apple Store and they can inspect it and do it for you. Also, I have never heard of any hardware spy trackers installed on an iPhone. In researching, none has come up. So you guys don't have to worry. Also, I've seen many fans have gifted artists with iPhone and iPads. There has been no news reports of security issues from the phone and tech gifts. If there were any issues, it would be reported by now. The fan seem very sweet and thoughtful. Grateful to her for being a generous fan for Lena and Miu.

• 
  Smoke Showing (@StrikeAnother1) reported 47 minutes ago

  I’ve been dealing with an iPhone issue on my daughter’s phone for months, including multiple attempts through their customer service and multiple visits to the @Apple store. I’ve just been sent on circles over and over and over. I’m currently sitting here in the Apple Store (for the third time) in as many months and have basically been abandoned while they help someone else. Their customer service has been horrendous and I am so frustrated!

• 
  effie we all got pain (@dldmvnaij) reported 50 minutes ago

  @Kyree_jpg you don’t even have an apple store, and the only one in your beltway is shutting down. can we be honest for 2 seconds kyree!

• 
  CONSCIOUS (@50over_ak) reported 50 minutes ago

  @no_average_brit Apple Store or Arab store for cheaper fix

• 
  Beauty Escape Bestieee💆🏾‍♀️💆🏾‍♂️ (@JoLocedQueen) reported 52 minutes ago

  Came to the Apple Store for ******* nothing they ain’t even fix my **** 🤬

• 
  hakkamole (@rosdriah) reported 55 minutes ago

  @Spicxer It’s blatant media manipulation, and anti worker sentiment. But because the surrounding counties dislike the city and black, Latino and other ethnic groups they will latch onto the “crime” when it’s historically down, you know how hard it is to steal from the Apple Store?

• 
  rudestlittlebitch🩰 (@onikaitaly) reported 55 minutes ago

  @svr123456789 @QshrQls @Eyaaaad If you use a cheap battery, your phone will definitely have problems. Also, as you said, iPhones have glued backs, so it's not a job everyone can do at home. To have it replaced at an Apple store costs €150 or more.

• 
  brick 🧱 (@brick_factorial) reported 56 minutes ago

  concerned mostly about the bricked one cus it doesnt have macOS... apple store also couldnt get into it... but the other i think it's just the screen that's broken? idk

• 
  Dami Dina (@DamiDina) reported 59 minutes ago

  @PaulGugAI I could get one at the Apple Store I think the thunderbolt to usb thing is broken / old or has too much dust or something You’re right I could get a new one haha I’ll confirm today

• 
  TrollGod9000 💿 (@TrollGod9000) reported 59 minutes ago

  The Apple Store giving out free slow neck head with a purchase of a iPhone 17