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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
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Website Down (53%)
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Errors (33%)
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Sign in (13%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bishops Stortford |
Sign in | |
 Miami |
Website Down | |
 North Vancouver |
Errors | |
| Boston |
Website Down | |
| Fort Collins |
Website Down | |
 Machala |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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🐉
(@_vnerak) reported
from
San Juan Capistrano, California
Just my luck I go to tan on my roof and on my way down my phone fly’s off the roof and clips the ladder so my phone is shattered until the Apple store opens
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🇵🇭🏴
(@sheeeeeeeeessh) reported
from
San Diego, California
Sitting in the apple store with ****** anxiety... this is becoming a problem...😤
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Le LuCaS
(@aliaslu) reported
from
Serris, Île-de-France
@AppleSupport I called your hotline. My backlight of my MacBook Pro is broken....They could not really help. We did lots of test, but I need to wait the end of the stay at home order to go to an Apple store. The girl I talk too was super professional and apologized a lot for the inconvenience.
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Cara - Gloves Off #LFG2020!
(@RaskinsThe) reported
from
Manhattan, New York
Hold it down until it starts vibrating and an X appears. Then click the X and delete it. Then go to the Apple store and re-download it. Let me know if that doesn’t work.
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Chris Thalinger
(@christhalinger) reported
from
London Colney, England
@AppleSupport Difficult to say but usually the WiFis have a weak signal. But I have a feeling it’s some other factor I don’t know. Latest iOS 13.3.1. Problem is if I’d go to an Apple store I won’t be able to reproduce the issue
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Nai
(@MuvaMeltt) reported
from
Manhattan, New York
Been In this Apple store all damn day trying to fix my air pod case 🙄
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Alice Beth Fisher
(@AliceBethFisher) reported
from
Filton, England
Day one of lockdown and my phone screen is ****** and doing shit all on its own and I can’t get to an Apple store to fix it cuz they all be shut
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Paul Miskimmon
(@muskyinoz) reported
from
Sydney, State of New South Wales
I feel bad, I’m letting men down. I’m only running a MacBook Pro on the couch with a cup of coffee, and a Mac Pro with a 2-monitor setup (the other 2 aren’t plugged in at the moment) and the quietest keyboard I could find at the Apple store
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zed
(@zed1291) reported
from
Santa Barbara, California
The newest version of iTunes that supports iOS apps is iTunes 12.6.3 As of 25 May 2018 that iTunes version can no longer sign in with Apple IDs because “Apple implemented changes that prevent some devices that use older software from using the iTunes Store.” See: HT208104
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Kimberly Gore
(@GoreKim1967) reported
from
Joliet, Illinois
APPLE SUCKS! took chris phone to Apple store to get fixed, they kept it to fix it today. wasn’t getting calls saying fixed so go on website-they’re closed for 2 wks-hijacked chris phone-had to buy a new one. Apple could of had staff to fix phones they took. @Apple @AppleSupport
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®obocop
(@robE_rob) reported
from
Brooklyn, New York
My phone is starting to freeze the past few days and I’m sure the Apple store is not an essential place to be open 😭 maybe I should put it down 😂
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Ernesto Villalvazo
(@evilla209) reported
from
Stockton, California
Hey apple I have a question with Apple stores close and not sure when they will open my AppleCare gong to expire in August are you going to extend AppleCare because we can’t get to the store to fix my screen thanks on my kids iPhone 8 @AppleSupport
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Abbie, Cheesecake Enthusiast
(@MoMAbbieBurger) reported
from
Sheffield, England
I’m in a Facebook gardening group and they are arguing about if buying an Apple tree from the grocery store during lock down is reasonable or not.
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Selina Al-Shihabi
(@SelinaAlShihabi) reported
from
McLean Hamlet, Virginia
The @Apple store’s closing is just adding to the National crisis in the US. 45% of Americans and 85% of teens use apple iPhones. Now almost half of Americans can’t fix their phones if they aren’t working. This is adding onto the panic and the problem.... #Apple
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kylie
(@sxnofabxtchky) reported
from
Killeen, Texas
@DonCornellious I had a phone do that & the only way to fix it was to take it to an apple store so they can restore it, unless you have iTunes on your computer, then you can do it that way.
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ҒմεᎶ
(@FuegoBravo) reported
from
Manhattan, New York
@sbrunston @jacknorth @_SJPeace_ They took the app down in the Apple store smh
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whistlerdev
(@whistlerdev) reported
from
Seattle, Washington
My Apple Pro Display XDR unboxing video would have included wiping down a crushed external and damaged internal box with Clorox wipes. After 3 attempts to deliver to the Apple store, packaging takes a beating. #Apple
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Dad Bod Dan aka Beer Belly Blaze
(@YaBoyDannyBlaze) reported
from
Durham, North Carolina
It’s been acting a little funny so I tried to clean out my charging port and somehow made it worse. Shot isn’t charging at all now. The apple store isn’t open to fix it. I might just have to get a whole new ass phone tomorrow 😭
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Mike DiCarlo
(@mikedicarlo) reported
from
City of Berkeley, California
Had the video go out on my 13” MBP about a year ago. Finally got around to taking it to the Apple store and magically starts working. Like opened the lid and there was the bright beautiful login screen.
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🇨🇺Wilman 🇺🇲
(@HeatFan) reported
from
Olympia, Washington
@amanjo I've gone through stuff like that myself. 1 of my emails was used at apple store. Now I get an email when they buy something. Also I had someone forgot what country used another email to sign up for an apple account. I managed to sign in and remove my email from his account.
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Jason Thurlow
(@thurlow_j) reported
from
Cambridgeshire, England
So just thought I’d pop to Apple store in Cambridge got a problem with daughters phone ere sorry 😐 closing for two weeks!!
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Trish
(@TSUNNYB) reported
from
Wood-Ridge, New Jersey
@KarynOchiuzzo My mother in law is in Bonita springs and she went to the Apple store and they were making everyone wait outside the store in a single line and the workers were sent out to them and they showed the people what to do to fix their phones. They wouldn’t touch the phone themselves.
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Brianna Hughes
(@Brianna97490) reported
from
Rancho Cucamonga, California
All you have to do is look to see how it went down elsewhere. China is recovering, Apple is opening up, its not the end of the world. (So thankful I found bread today cause everyone is surely at the store now. Yay toast!)
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cindy
(@cindywu) reported
from
Mill Valley, California
the danger of walking into an apple store is i may walk in with a broken computer and walk out with a brand new one
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adam
(@letmeaddem) reported
from
Delano, California
Dude my phone broken as ******** and the apple store is closed 🥴
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Jason Tucker 👨🏻💻📸🎙
(@jasontucker) reported
from
Newport Beach, California
At the Apple Store the location in Brea, CA didn’t have any top cases. Only Fashion Island Newport Beach had 1 in stock for this 2017 MacBook Pro that had keyboard issues. Ends up all of SoCal didn’t have any top cases except for Fashion Island. Woah. #supplychain #coronavirus
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Kayla kakes
(@kayla_p11) reported
from
Louisville, Kentucky
My MacBook is broken and the apple store isn’t considered essential I guess🙄🙄🙄
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Yoko Gibo 🏡🗽
(@newyokor) reported
from
Manhattan, New York
In this situation where I’m always wearing a facemask when I shop at the store, it sucks Apple’s Facial recognition doesn’t work.. I have to either take my mask down for it to recognize my face or take off my gloves at the cashier to pay 🧤🥺 #newhabit
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Mr Clean
(@kasecoke_) reported
from
East Brunswick, New Jersey
Is like unno just wha jump down somebody throat at any given time to clarify I was talking about apple music then from me say set app store to us that should’ve been clear
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Kristin
(@MitchPlaidShirt) reported
from
Penfield Center, New York
@Wegmans hey my Apple Pay never works at your Eastway wegmans store- called Apple support and they said it’s a problem on your end. Please let me know how this will be resolved. Thanks.