Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	9 hours ago
Iztacalco	Website Down	4 days ago
Brisbane	Website Down	4 days ago
Salisbury	Website Down	5 days ago
Guayaquil	Sign in	8 days ago
Ambato	Errors	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meցan Richmond (@MeganSuspended) reported 1 minute ago

  @BillyBostickson Yeah ‘advanced search’ is a privilege they expect us to pay for now. But if you do ever end up subscribing, make sure you do it via a web browser login and not via the iOS app. Apple Store adds a whopping 40% extra to the cost of a monthly/annual subscription. Extortion so high, it should be criminal.

• 
  Eric Smith (@Eric_Smith08) reported 1 minute ago

  9. He replaced the battery himself in 30 seconds — and learned the AirTag is designed to last forever. The AirTag uses a standard CR2032 coin cell battery — the same battery in most watches, calculators, and garage door remotes. Available at any pharmacy, grocery store, or gas station for $3-$5. Battery life: approximately 1 year under normal use. How to replace it: Press down on the stainless steel back of the AirTag and twist counterclockwise. The back pops off. Remove the old battery. Drop in a new CR2032 (positive side up). Twist the back on. Done. 30 seconds. No charging cable. No charging pad. No proprietary battery. No trip to the Apple Store. No subscription renewal. A $3 battery swap once a year — and the AirTag runs for another 12 months. He set a calendar reminder: "Replace AirTag batteries" once a year in January. He buys a 10-pack of CR2032 batteries for $8. He replaces all 7 AirTags in under 4 minutes. Annual maintenance cost for his entire AirTag system: $8. Compare this to competitors: Tile trackers: some models have non-replaceable batteries. When the battery dies (1-3 years), you buy a new tracker. Tile's subscription service ($3/month) adds premium features that AirTags include for free. Samsung SmartTag: replaceable battery, but runs on Samsung's Find network — roughly 200 million devices versus Apple's 2 billion. Smaller network means less accurate and less frequent location updates. Apple AirTag: $29 upfront. $3/year in batteries. $0 subscription. Access to a 2-billion-device tracking network. No expiration date. The same AirTag you buy today works in 2030, 2035, and beyond — as long as you swap a $3 battery once a year. "The AirTag doesn't expire. It doesn't need upgrading. It doesn't have a subscription. You buy it once, replace a $3 battery every January, and it protects everything you own — forever."

• 
  LibbyAnn C (@MarineLibby) reported 4 minutes ago

  I wonder how best to share my experience I fear if I did it real time for content It would be hours and hours and hours of me accomplishing minuscule things. Maybe I need time lapse videography for this. I would attach the photo that tells you how Apple won't let me rotate the settings screen or the Apple Store screen, but there's a really easy way that I could manage the selections of the menu in the top half of the screen using the accessibility voiceover feature and that just gives me like 10 steps to follow SMH, I am pretty sure I will try and do it through the laptop and sign in through the cloud and then go to subscriptions because it sounds easier than the 10 steps that I wish I could attach in a photo but then I can't hit the button to finish the attachment because you have the top half of the phone touchscreen won't work and.... I need to check how many days Walmart is giving me before I have to return this device because I just wanna make sure I could do everything in the cloud that needs to be done or that I do everything on the device that I'm supposed to before I send it backs.... I am completely accepting advice from everyone and anyone who has 100% dissociated from Apple, not just switched providers but made sure that they did not leave any data in the cloud behind

• 
  Maximilian Supr 🇨🇦 (@MrMaxthegreat) reported 7 minutes ago

  @_nonfigurativ_ Maybe you need to buy from the Apple Store and not your buddy down the street, nepotism will always forget something

• 
  Hardik Guliani (@haaardddikkk) reported 8 minutes ago

  My iPad Air, bought in Feb this year, has terrible battery drain during streaming or video calls—100% to 20% in just 4 hours. I’ve visited the Apple Store and contacted Apple Support, but still no resolution. @AppleSupport @Apple, please look into this.

• 
  Gram §ammie°°🌟 (@zannygramsammie) reported 8 minutes ago

  @Cyberjoe19 They don’t have an app on Apple Store thats my problem with them I no gbadu that website thing Mcheeetw

• 
  Chidwick (@Chidwick6) reported 8 minutes ago

  @ITalkOfChrist It absolutely looks like some redesigned fast food joint. I stand by what I said. If they went this way, we’d be known for building beautiful temples and boring modernist chapels somewhere between an Apple Store and the sleek new McDonald’s down the road.

• 
  🍃 (@nikewrayy) reported 9 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  Jamaal (@VikingBuck10) reported 11 minutes ago

  @TheShowMobile yall really need to make the premium pass available outside of The app im so sick of the apple store having issues with my card or sonething dumb then it takes days for fix like right now i cant purchase anything on my phone, i NEED to get the premium pass and cant

• 
  x (@toiletduck23) reported 12 minutes ago

  @UU_Ess_Pee @deandunham I haven’t yet had a problem. But it is misleading. Even if you buy a film on the Apple Store, it says ‘buy’. Unfortunately it’s a consumer misconception that the hand over of payment for a digital item is yours. When ‘digital’ is concerned, it’s not.

• 
  Abe Lincoln Vampire Hunter (@AbeLincolnlives) reported 12 minutes ago

  @EduMock I’ve been trying to make this app for myself but am not a good enough coder. Great stuff ! This app will be huge if Apple Store buys it. My apps problems have been consistently scanning and pulling up the right card.

• 
  Macrodosing Plastic (@RumIsGoodBoy) reported 14 minutes ago

  Couldn't cancel my Apple subscriptions because i dont have my phone anymore. Wanted me to go to an apple store to deal with it. I put a block payment on them and now theyre emailing me saying I got payment problems #GetFucked

• 
  givest (@usegivest) reported 17 minutes ago

  We finally got something from Apple that brings us one step closer. We got declined, but we only need to fix the issue and apply again. We need to add Face ID or a password to the app. After that, we should be in the Apple Store. Be ready. Givest will be the future of RWA on-chain. It’s never been this easy to send a stock. Soon, you’ll be able to send stocks like it was an SMS (like, for real).

• 
  Zhmana hakimi. (ژمنه حکیمی) (@zhamanahakimii) reported 18 minutes ago

  Today wasn’t a good day. I was already dealing with a lot and on top of everything, it was August 15th a date that carries so much pain for so many of us. Later there was an issue with my phone and I had to leave it at the Apple Store for about four hours .So I found a quiet corner and started reading with no phone I ended up reading for hours, until I fell asleep. When I woke up, I genuinely felt like a completely different person. And that’s when it hit me. Something as simple as reading, learning, escaping into a book, and understanding the words in front of you is a privilege that millions of Afghan girls have been denied for five years. Now imagine being told you cannot learn. That you don’t have the right to read or write. You might think, who would be crazy enough to say that? But yes this is the reality for girls and women in Afghanistan in 2026. Five years later, they are still being denied one of the most basic human rights: the right to learn.

• 
  soph (@s6ullys) reported 22 minutes ago

  i was having issues with my phone and had to go into this apple store once — the way my fear of heights kicked in on that staircase it wasn’t even funny 😭

• 
  PaoloG 🏦 🇮🇹 (@Paul250889) reported 23 minutes ago

  Most people in crypto are still chasing the next 10x narrative while completely missing what’s actually being built right now. $GARLY is building something unique and new. 99% of crypto projects that are born are larps/farms and often copy and paste just to farm and that’s it. Pure crap. People buy in FOMO projects that are only pump and dump — as we just saw with solana:HmTi3CQfKfXWbn1tNoiAxH7GzMV7L3tDAmPWabZEBAGS , which went from 4 million market cap down to 200k in just 3/4 days. Meanwhile it fades solid projects with legit teams that are developing something unique like $GARLY. $GARLY isn’t another recycled narrative. It’s the first real AI personal safety companion in crypto — privacy-first, proactive, and designed for the exact moment you can’t press a button. No other crypto project is doing this. The only real competitors are traditional companies already valued in the billions. Meanwhile the problem @appGarly is solving affects billions of people worldwide. Holders are growing every single day. The team is shipping real updates almost daily: • App submitted for final Google Play review • Apple Store (iOS) setup starting now • Jupiter verification submitted (likes needed to fast-track) • Premium version coming soon (name chosen by the community) • 30 automated test suites + 1532 checks, zero failures This is what an actual category-defining project looks like when it’s still early. Don’t sleep on it at just ~150k Mcap now. Millions are coming. $Garly 🧄💎

• 
  The Dealmaker (@harboreric) reported 25 minutes ago

  @TrungTPhan I remember walking into an Apple Store for the first time. It felt even emptier and more barren than this video. The staff looked almost as puzzled as the customers. Without Steve Jobs, most of us would have looked around, walked out, and called it a terrible retail concept. Vision sometimes looks ridiculous before it looks obvious.

• 
  Sarah Halsted (@SarahH255030) reported 27 minutes ago

  I think my iPhone is defective. My texts won't send so I was forced to phone someone at 8:45 am, yuck, and they told me it said "Unknown Caller". And I am having trouble getting the phone to turn off. I guess I'll have to visit the Apple Store again and try to get a new phone... @Apple

• 
  Rickey 17 (@RickeySmiffDoe) reported 29 minutes ago

  @YungVersaceLord theres no need to ban it, if the issue doesnt exist. thats like me going to an Apple store and banning Androids from being sold. you dont have to ban something thats not already happening in your midst.

• 
  j (@cosmj3ss) reported 30 minutes ago

  For the record, it was the passwords in the Apple password manager app that were compromised/had to be changed because were wrong password logging in/after visiting the Apple store & using their wifi?, (Using the Proton Pass app now & passwords are problem free)

• 
  Amy Dammit (@AmyDammit) reported 38 minutes ago

  @ssgtwrightusmc @Verizon We have had AT&T for over 20 years. I used to visit stores when I needed help, now I use the chat feature on their website. Have never had an issue, good results and I print off a transcript of the conversation. We have all Apple products and upgrade through the Apple Store.

• 
  Matteo (@matteodotsui) reported 38 minutes ago

  @vibhu Let me ask you a question @vibhu I got to know you via Solana Spaces. Those beautiful, minimalistic physical stores that gave out Apple Store vibes and sadly ended up closing down. Looking back, what made you conclude those were a mistake?

• 
  Jack (@jackcoder0) reported 45 minutes ago

  Your iPhone has shortcuts Apple never told you about. You've owned it for years and used maybe two of them. A former Apple Store Genius who spent 5 years teaching customers how to use their phones said the same thing happened every day: a customer would come in with a problem that a built-in shortcut already solved. Editing text. Undoing mistakes. Scanning documents. Switching apps. Selecting multiple items. All solvable with a gesture nobody taught them. "Apple builds shortcuts into every corner of iOS and never puts them on the box. There's no tutorial. There's no pop-up tip. There's no guided walkthrough. You either discover them by accident, hear about them from a friend, or use your phone for 5 years without knowing your keyboard is a trackpad, your back panel is a button, and three fingers can undo anything." He said most iPhone owners interact with their phone the slow way tapping, scrolling, switching between apps one at a time when a gesture, a shortcut, or a hidden feature could do the same thing in half the time. "You're doing 40 taps a day that could be 10. The shortcuts are already on your phone. Nobody showed you." Here are the 9:

• 
  バカリズム (@BakaLeethm) reported 47 minutes ago

  @apple @AppleSupport Dear Apple Support / Customer Relations, My name is Yukita, and I am contacting you on behalf of my friend in Japan regarding a serious unresolved issue with Apple Japan. My friend previously had his iPhone repaired at an Apple Store in Japan. However, the repair appears not to have been completed properly, and the iPhone later suffered water damage and is now unusable. He contacted Apple Japan regarding the issue, but he was told that he would need to travel to Tokyo so that Apple could determine whether the damage was caused by him or was related to the previous repair. He does not live in Tokyo, and traveling there would cost him more than USD 100. More importantly, he currently cannot use his iPhone at all. I have already contacted Apple Support in the United States, but I was told that they could not assist because the device and customer are located outside the United States. We understand that Apple needs to inspect the device to determine the cause of the problem. However, we do not understand why he must personally travel to Tokyo, especially when the issue may be related to an incomplete or improper repair performed by Apple. Because the phone is currently unusable, he has already suffered additional losses, including access to important photos and data, backups, and transportation-related funds stored on the device that cannot be refunded. We are therefore requesting that Apple escalate this matter and provide a practical solution that does not require him to travel to Tokyo at his own expense. For example, we would appreciate an inspection at a closer Apple Store or authorized service location, or another arrangement that allows the device to be evaluated as soon as possible. This matter is urgent because he currently has no usable phone. Please review this case and contact us as soon as possible. We would sincerely appreciate Apple’s assistance in resolving this matter fairly and promptly. Regards, Yukita

• 
  Marcus Anthony (@MarcusAnthony) reported 48 minutes ago

  @ParkerOrtolani Once battery health goes down below 80%, you can take your iPad Pro into the Apple Store to get the battery replaced.

• 
  William AI (@wiliam23820a) reported 55 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Jack (@jackcoder0) reported 56 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.

• 
  Jæy•Ones (@JBroomestix) reported 57 minutes ago

  2. Choose the right court and jurisdiction. • Small claims court: Often the most practical for modest consumer claims (defective product, denied refund, billing dispute). Limits typically range from about $2,500–$25,000 depending on the state (e.g., around $12,500 for individuals in California). Procedures are simplified, fees are low, and lawyers are often not allowed or needed. You may be able to file in your local small claims court if Apple has sufficient contacts there, though Apple may challenge venue based on its terms. fairshake. com • State superior/civil court: For larger amounts or more complex claims. • Federal court: Available for federal-question cases (e.g., certain intellectual property, antitrust, or securities claims) or diversity jurisdiction (parties from different states and amount in controversy over $75,000). Apple is a California corporation with its principal place of business in Cupertino, California. • Venue/forum clauses and personal jurisdiction rules apply. Apple sells products nationwide, supporting specific jurisdiction in many places for related claims, but contractual clauses often point to Santa Clara County, California. 3. Prepare and file the complaint (or petition). This formal document names the parties (Apple Inc. as defendant), states the facts, legal basis for the claims, and the relief sought. Use the specific court’s required forms/format. Pay the filing fee (can range from under $100 in small claims to several hundred dollars in higher courts). File with the court clerk (in person, by mail, or electronically where allowed). 4. Serve the lawsuit properly (“service of process”). This officially notifies the defendant and is critical—defective service can get the case dismissed. For Apple Inc. (a California corporation), the reliable method is service on its registered agent: • CT Corporation System, 330 N. Brand Blvd, Suite 700, Glendale, CA 91203. • Use a professional process server (or sheriff in some places). Do not rely on delivering papers to an Apple Store or Apple Park—these are generally not valid for the corporation. Obtain a proof-of-service affidavit to file with the court. undisputedlegal. com 5. Proceed through the litigation. Apple will typically respond (answer, motion to dismiss, etc.) within a set time (often 20–30 days). Then comes discovery, possible motions, settlement talks, and potentially trial. Apple has substantial legal resources and often vigorously defends cases. Practical Realities and Costs • Filing fees, service costs, and (if applicable) attorney fees add up. In higher courts you may face significant expenses; contingency-fee arrangements are sometimes available for certain claims. • Even in small claims, success is not guaranteed—Apple has defended (and sometimes settled or lost) product/warranty cases there. • Class actions exist for broader issues; individuals usually cannot start one alone without counsel. • Outcomes depend heavily on the strength of evidence and law. Many cases settle; few go fully to trial against a company of this size. Again, speak with a lawyer (consumer protection, product liability, or civil litigation specialist) who can review your specific situation, any contracts, evidence, and local rules. Legal aid societies, bar association referral services, or law school clinics may offer low- or no-cost initial consultations in some areas. Acting without proper guidance risks wasting time and money or harming your position.

• 
  bree🫀 (@peachcider_bree) reported 58 minutes ago

  @ABENIBABYYY It’s funny cuz I only go this one because John Lewis was on sales and it was £100 discount compared to what the prices were at Apple Store I didn’t have any issue until I started using my 16 and noticing the difference

• 
  Cheap Jibes 🏴‍☠️ (@AbsenceMalice) reported 59 minutes ago

  I actually took a 24” iMac to the ‘genius’ people in an Apple Store as I had 97gb system data. They pretended they didn’t know how to whittle it down.