Apple Store status: access issues and outage reports
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Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Sign in (43%)
- Errors (29%)
- Website Down (29%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Aubenas
|
Sign in | 8 days ago |
|
Billy-Montigny
|
Sign in | 16 days ago |
|
Nantes
|
Website Down | 1 month ago |
 Capitólio
|
Errors | 1 month ago |
 Adelaide
|
Errors | 2 months ago |
 Ahmedabad
|
Sign in | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Giaco (@On_edge99) reported@AnxiousHolly Had a similar issue a few days ago. Went to the Apple Store. They removed it for me. 👍
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iamprecious (@poshpwesh) reported@kenkenlewu Using the m5 till date, no issues Swore never to buy gadgets from Asaba again, I’d always get from Apple Store abroad I was so traumatized all through that period
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Ganesh Lohar (@ganeshlohar_) reported@devops_nk My magsafe charging gets paused after some time. I switched to type C and never faced any issue. Though get it checked from Apple store for any battery issues which are unlikely i believe Magsafe has always been a pain
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robyn (@robyn90695219) reported@Escargot4U @0x_Mattt The GME e-commerce issue was with regulation. Remember Gary Gendler was in charge at the time and heavy issues with the Apple Store. He was smart to scrub it back then. I think you’ll like Ryan. This guy picks up the phone and calls customers personally all the time.
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sun 𓆩♡𓆪 (@theodysseis) reportedthe apple store cannot fix it (i think it’s my phone) pointed frustration. then a sedated acceptance washes over me………
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Flecktarn Fella (@FlecktarnFella) reported@nafoviking Glad you like it, I worked in an apple store until earlier this year and those things were SUCH SLOW SELLERS. Absolutely nothing wrong with them, except the charging port sensor was to sensitive to humidity. Just a perfectly OK iPhone.
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Sarah Halsted (@SarahH255030) reportedI think my iPhone is defective. My texts won't send so I was forced to phone someone at 8:45 am, yuck, and they told me it said "Unknown Caller". And I am having trouble getting the phone to turn off. I guess I'll have to visit the Apple Store again and try to get a new phone... @Apple
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Thomas James (@rocky7586) reported@Derceto00 @2_Old_4_Gaming @RetroGamer_Daz Why do y'all say this? Where is it a rental? Please show me where a game has been completely removed after a certain amount of time from someone's library? It's NOT a rental! You are buying a license! That license CAN be revoked but so can your driver's license. Does that mean you're only renting your car if you break the law and they take away your license to drive? No. You are the owner of that license along with the publishers that you acquired it from. That agreement WILL NOT BREAK as long as you don't break any of the TOS. even if they close down forever. You still get to keep your games. I'm sick of reading this rental nonsense because it's simply not true and not how this works. "but what about the 500 movies Sony took!" Movies are not games! Movies you get from a third party EXPLICITLY tells you that YOU DON'T OWN THIS! What you're buying is a license to view it from that third party as long as THEY have their license to carry that movie renewed. There's never a time you can show me in the EULA for games where they can just arbitrarily take games from you and that you're only renting them. It doesn't state that. Movies have licensing agreements in place with platforms like Fandango, Apple Store, Google Play Store, Movies Anywhere, etc, where they can carry those movies on your behalf as you buy the license to watch them on those platforms. The EULA explicitly says this to you. The ONLY way a digital movie is yours forever is if you bought it first hand from the studios that made it. That means when you purchase a movie from their own website, the DVDs and Blu-ray codes that come in the boxes, or they gave you a code to use directly. You still watch them on those platforms but if one of those platforms ever shut down? They are obligated to move your collection over to another "locker", which is what they call it in the EULA, OR give you the ability to download the movies so you keep them forever. They HAVE to do this as it is in their EULA and that's what they agreed on with you as the purchaser. Games? They don't have limited licenses like that, typically. You'll run into a licensed game from Marvel or DC or Star Trek, Nickelodeon, or licensed music, etc, and those games have limited licenses physically and digitally. That's why a lot of those games get delisted or they have to remove the music just like GTA had to do a few years ago. Delisting doesn't mean you can't play what you've bought though. That's what I need people to understand. Delisting is not de-platforming. It's not the same thing. I have purchased delisted games since 2017 and they are still ready for me to play digitally. You keep them. They just aren't available for purchase for anyone else that may want them digitally. Physical games get delisted and moved from store shelves all the time too. Deadpool is a great example of a game no longer in regular circulation and you can only really find it used for high prices on eBay. Effectively that game is out of commission because of that physically. Digitally? You can still play it if you bought it before they delisted it. It's not gone forever. It's there. I hope you really take time out to read all of this and try to understand that You've been misinformed on this stuff and that digital gaming is not what you've been thinking. There's some drawbacks just like there will be with physical games. The true issue needing addressing with all digital platform is the refund, trade, and selling policies that Sony has to change up. They will have to change them to match Steam because that's their direct competition now. I do think they will announce changes to those soon.
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Thomas Rose 🍵🌹 (@thetroseshow) reported@saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!
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Ijuakos (@IjuakosXqwzts) reported@apple, I am waiting for my refund check for the products I’ve paid inflated prices as you passed those tariffs down to your customers. Fortunately, I bought everything through the Apple Store and all the applicable transaction details should be on my account.
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Ifediche (@esther_stan) reported@lynn_jatau If it’s google play store , you’ll keep having these issues. Pay through Apple Store
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Orian Holliday (@AvailableLite9) reported@MAGA_X_Times @udreams30 Yep. THAT’S the scam I expected from these ‘gift cards’. No accountability. No recourse. Just a chorus of “not our responsibility” and the theft of your cash. The scam is that thieves take many cards from the store’s rack to their ‘shop’… and carefully open them to steal the alphanumeric code inside. Then, they carefully put the ‘package’ back together, replace them on the store’s display rack and, wait for someone to load money on the card. Then they immediately load that balance into THEIR ‘account’ using the stolen code. Started with Apple Store cards then spread to all of them. There is NO SECURITY on these things. Whoever uses the code first… gets the cash. Merchants couldn’t care less. They get the money no matter what. So, there is ZERO motivation for them to fix the problem as addressing it would necessarily require them to ADMIT there IS a problem. So… the whole gift card thing is a scam from every angle. Unless you can purchase the card DIRECTLY at the actual merchant and verify the balance before leaving the store, your ‘gift’ will likely disappear before the recipient can use it. Even with these precautions, the cards cannot be left where just anyone can access them. They should be dispensed by a managerial type. It’s the only way.
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Josh Vibes Up (@JoshVibesUp) reportedAC not working in the house, garage broke, Phone broke and at apple store to get fixed. More then likely gonna have to cancel the trip to Blackhawk plus the money I had save was to FINALLY get an alignment and new battery in car and now can't even do that. I can never win
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G-Lanser (@G_Lanser) reported@Clintwestwood97 @mrpyo1 That’s not a Sony problem necessarily. It’s how things have evolved (e.g. some games are no longer available on the Apple Store). There may be a happy middle solution. I have 100s of physical games. And I’m kind of over it. Too much space. Im a little relieved to be honest.
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Majd Taby (@jtaby) reported@leonsasson like 6 inches. I didn't even think twice about it, but my screen had cracked and was replaced at the Apple Store so maybe if your screen is replaced then you have an issue?
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Jack (@jackcoder0) reported6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.
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Sniffer (@snifferrrrrr) reported@devops_nk I had the same issue on my mbp m4. The official Apple Store diagnosed it as a motherboard failure. My warranty had expired, so it costed me 68k to repair. Since yours is still under warranty, I’d recommend taking it to Apple instead of trying temporary fixes.
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SummonStars #BRINGBACKVALKO💕 (@PisceanBaker) reported@dimplelicker @yizhouyins Especially because it's the Google Play store, not the Apple Store and China has issues with Google
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Kossiso Udodi Royce (@kossisoroyce) reportedAfrican AI has an economy problem. We don’t have an Apple Store in Nigeria. We don’t have that kind of purchase power. Until we create proper consumer purchasing power we will just be renting ambition from foreign capital. Data is where we are and we need to do that well to get to the next level.
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Champs ♞ (@_champs4) reportedTelegram will be back on the Apple store, It's a little glitch from the App store team.
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WDW Vacationer (@WDWVacationer) reported@the_transit_guy Down that same stretch you also have the Apple Store and the Boylston entrance of the Prudential Center. It’s hardly an outlier let’s be serious. “Just a block for Newbury” means nothing. It’s not Newbury.
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Princess Celeste Rose (@CelesteRoseNoir) reportedWent to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾
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Roshan Chawla (@chawlaroshan) reported@AmazonHelp @amazonIN spent 1500 amazon pay balance towards 1500 apple store recharge. It is still stuck. Please extend support or issue refund.
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Don_Devvs (@Agbovictor20) reported@WALEBNXN Download 1.1.1.1 on Apple store or play store .. turn it on whenever you want to login x and you will see everyone
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Uniquesmau 🟩 (Almost-My-Turn) (@Thisis_Smau) reported@Coinvo Could it be the cause of it taken down by Apple Store?
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Dr. Anand (@DrAnandBherwani) reported24+ hours later my @TMobile eSIM still won’t activate on my brand new iPhone. I’ve spent hours with @TMobileHelp, visited a T-Mobile store for over an hour, and even went to the Apple Store. Apple believes the issue is on T-Mobile’s provisioning side.
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Fandom Pulse (@fandompulse) reportedStar Trek writer Peter David on why he hated Star Trek: Discovery: "I have no idea what any of it looks like. Every single scene was apparently filmed in a power outage. The sets are dark, the costumes are dark, everything is so dámņëd dark. I mean, yes, people said that the new Enterprise in the Abrams film looked like an Apple store, but at least you could see it. I can’t see crap in ST:D. " Is this a common problem with modern tv shows?
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Dylan Bishop (@DylanBishopX) reported@Metacogmission @spatialinsider ok yeah beginning to think its my Vision Pro guess I'll have to take it down to Apple Store thanks
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BBB (@lpajunior23) reported@Apple I’ve been having problems with my AirPods4 since I bought them. They keep losing connection all the time. I’ve been to the Apple Store several times, but unfortunately the issue is still there
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Lahngz_Da Alpha Dog (@LangelihleMaph1) reportedIPhone users in my circle are constantly stepping into an Apple store bc for some reason or another-their phones are not working! I own 5 Samsung phones as we speak, no issues!