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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
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Website Down (53%)
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Errors (36%)
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Sign in (11%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Standish |
Errors | |
| Los Angeles |
Errors | |
 New Delhi |
Website Down | |
 Blackburn |
Website Down | |
| Ashburn |
Sign in | |
| South Park Township |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Hayman (Buwaneswaran) Buwan ⚕️
(@realHayman) reported
from
Sydney, State of New South Wales
... to him the absurdity of statement. No Canadian, or any customer for that matter, should ever back down from anything that’s clearly wrong. I know Apple Care Plus rules as I have many products, and knowing I was in the right, wanted the store’s team to verify their policy...
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Long_Live_Shontell_SFF
(@MrsAustinDuh) reported
from
Novi, Michigan
Apple store slow af 💕🌸🌷
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William James
(@WLaurento) reported
from
King of Prussia, Pennsylvania
@Apple The worse customer experience at the KOP Apple Store! The employee which later I found out was the Manager (red hat) took 2-5 minutes to try and help address my issue. Didn’t ask for my name or even offer to setup an appointment. I was told she couldn’t help me tonight!
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M.G. Siegler
(@mgsiegler) reported
from
Manhattan, New York
I should add: obvious first-world problem aside, I just hate that I can no longer even consider walking into an Apple Store off the street with the expectation that my issue will be resolved in a timely manner. That seems like a pretty fundamental issue.
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Doug Nazarian
(@dnazarian) reported
from
Parole, Maryland
Sitting in the mall Drinking Orange Julius Feels like ‘82 (Except I’m waiting for the Apple Store to fix my iPhone)
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Peg Herald
(@peg_herald) reported
from
Roma Capitale, Lazio
@sprintcare I’m having issues with the phone, and not being able to log in to my Apple ID. Sprint store has been of NO HELP. I have insurance on the phone, but they say they can’t do anything, even though it is broken.
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Ryan Strug
(@ryanstrug) reported
from
Portland, Maine
Hey @FTC, @Apple is abusing its App Store monopoly to force its login button. Apps are allegedly not allowed to use other third party login buttons, like @Google and @facebook, if they don’t use Apple’s. This is 100% in violation of antitrust laws.
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Michael Callaghan
(@walkingriver) reported
from
Lake Buena Vista, Florida
@Esteban_PR_11 I was going to get an XS, but then I'd run into that pesky can't-use-the-case-the-kids-got-dad-for-christmas problem. Right now I'm leaning toward an iPhone 8 at the local Apple Store. I understand they are the same size as the 7.
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👁🗨 𝚖𝚎𝚕𝚒𝚜𝚜𝚊 𝚌𝚘𝚕𝚎𝚖𝚊𝚗
(@_mlktea) reported
from
Burbank, California
@Karmama_ Your specs should be more than enough! I know a lot more about PC than Macs but a clean install may help. If not, your hard drive may be having some problems. I'd take her to an Apple store and ask them to run a diagnostic.
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William James
(@WLaurento) reported
from
Continental Arms, Pennsylvania
The worse customer experience at the KOP Apple Store! The employee which later, I found out was the Manager (red hat) took 2-5 minutes to try and help address my issue. Didn’t ask for my name or even offer to setup an appointment. I was told she couldn’t help me tonight.
-
E m i l y✨
(@emilypmelendez) reported
from
Camp Pendleton North, California
@savaaannaahh That’s why I like apple too cause you can go to the apple store and they can figure out what’s wrong with it. A lot of the times mines been slow it’s just needed to be updated then it’s good
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Gerry Savage
(@G4816) reported
from
Renfrew, Scotland
@tim_cook A new store and the money for Tim Cook & Apple keeps rolling in. Yet, Tim Cook & his Apple Support have ignored me since Oct. 2017 with regards to my faulty apple watch. Well done Tim Cook.....not. Please get a grip of your company & sort my problem out.
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Gerry Savage
(@G4816) reported
from
Renfrew, Scotland
@tim_cook A new store and the money for Tim Cook & Apple keeps rolling in. Yet, Tim Cook & his Apple Support have ignored me since Oct. 2017 with regards to my faulty apple watch. Well done Tim Cook.....not. Please get a grip of your company & sort my problem out.
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Hunter Paschal
(@photosbyHP) reported
from
Indianapolis, Indiana
I need my Mac to let me login so I can post pictures... got 2 sets to post, 2 to edit, and I’m shooting again today so....guess I might have to take this shit to the Apple store
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Sarah Cope
(@sarahlcope) reported
from
Northwich, England
@AppleUK_ epic fail in customer service. Spoken to 6 chat advisors, 2 customer service staff, had appointment with apple genius in store and still have the same issue with my phone! 2 calls scheduled from apple didn’t receive either of them
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draper
(@BrentDraper16) reported
from
Deer Park, Texas
the apple store is terrible, you walk in there because you charger port is broken and they beep bop around like "alright buddy lemme get a genius for ya" pretentious ***********
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tehror204
(@tehror204) reported
from
Winnipeg, Manitoba
@roxxlyy Yeah that’s a graphics card issue. Ya either gotta try and exchange it or go to an Apple store if you have one nearby. If it’s less than a year old they will just exchange it for ya.
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mace
(@twmsxo) reported
from
Edmond, Oklahoma
For years my iMessage icon had never shown the little red number of texts I have and the apple store told me it was a bug so I couldn’t fix it I googled it, turns out I have 1,687 unread texts. I know this because the badges had just been turned off this whole time
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Hayman (Buwaneswaran) Buwan ⚕️
(@realHayman) reported
from
Sydney, State of New South Wales
@AppleSupport - hey Apple, does Apple Australia have different rules for Apple care than Canada. I have apple care plus on my devices. But during travelling my cable had a burning issue not of my doing. Went to Apple store on George St and they refused to replace my cable!!
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Iskandar Bwefar ⚡
(@IskandarBwefar) reported
from
Rotterdam-Albrandswaard, Provincie Zuid-Holland
I complained to @AppleSupport. They asked for a DM, I send one, they kept silent. Meanwhile, I went to the Apple Store in Amsterdam. Basically asking for the same treatment as before. Just give me a new working machine. You’ve had your chance to fix it and you tried to screw me.
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(((i am europe)))
(@iameurope) reported
from
Ajaccio, Corse
@mgsiegler @ArnoSosna I had the same issue with my BeatsX after connecting them manually to a PC. Wouldn’t turn on or sync afterwards. Brought them into an Apple store but had to buy another pair as they were out of warranty.
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DANCINGKYE
(@DancingKye) reported
from
Houston, Texas
@TheDjTwalk I think it’s because logic is an actual app through the App Store unlike most DAWs , I feel like anytime apple is having bug issues I had issues with logic as well unfortunately 🙄
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Noe Magdaleno
(@Noe_Magdaleno) reported
from
Littleton, Colorado
Crazy... I’ll never forget the day she went BALLISTIC on me at a AT&T store I worked at when I was 18 right out of high school. Got new iPhones for her and the entire crew on launch day and the Apple/ATT system went down and I had to take all the grenades in the trenches solo 😂
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Karen Steel
(@SteelSteel14) reported
from
Ashbourne, England
@Apple well what poor customer service from your store in Bristol! My son’s MacBook has a battery problem The make and model has been reported with this error yet today my son was told by your Bristol store that they wanted £199 to look at it ! Shameful Apple !!!
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Lorena
(@lorilicious) reported
from
Los Angeles, California
Asked my sister to go with me to replace my broken Apple pencil. I left the store with a new pencil AND brand new iPad. I really have the best sister in the world 🥰😂 @mnky07
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Hayman (Buwaneswaran) Buwan ⚕️
(@realHayman) reported
from
Sydney, State of New South Wales
So I was at an Apple Store abroad and needed to get an Apple Care Plus issue attended to during my travels. A fellow Canadian who was sitting near me waiting for care asked me to not to embarrass #CANADA by asking for what I actually paid for!!! I really wanted to point out...
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Sarah Cope
(@sarahlcope) reported
from
Northwich, England
@Apple EPIC fail in customer service. Spoken to 6 chat advisors, 2 customer service staff, had appointment with apple genius in store and still have the same issue with my phone! 2 calls scheduled from apple didn’t receive either of them
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𝒪𝓃𝓎𝑒𝓀𝒶𝒸𝒽𝒾
(@paseomobolanle) reported
from
Port Harcourt, Rivers State
@Miss_Tofunmi I guess the problem is, she downloads directly from ITunes Store. Tell her to use Apple Music, it’s subscription based.
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Hayman (Buwaneswaran) Buwan ⚕️
(@realHayman) reported
from
Sydney, State of New South Wales
@AppleSupport I have DM’d. Very disappointed at Sydney CBD Apple Store on George Street. I was unable to get my iPhone‘s cable replaced for end overheating damage of shielding; it’s a well known issue. I was told “yes we can replace it, but you will have to pay!!” But I have apple care plus!
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Dave Malouf
(@daveixd) reported
from
Bayville, New York
UPDATE: Wenr to the Apple Store to be told that bc it is 4yo I can't get it replaced. "known issues" apparently have a time limit of 3 yrs. I guess I'm going to be watchless at least until Oct.