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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
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Website Down (50%)
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Errors (31%)
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Sign in (19%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Website Down | |
 Ashburn |
Sign in | |
| South Park Township |
Errors | |
 Illescas |
Website Down | |
| Ashburn |
Website Down | |
| Monroeville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Eli Blumenthal
(@eliblumenthal) reported
That said, while I had a processing error appear on the Apple Store app the whole thing for me appears to have taken no more than 90 seconds. YMMV.
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AJ Morris
(@ajmorris) reported
@curtismchale @dimensionmedia I was able to order 2 but through very different means. This means I'll now have to sit at the apple store and deal with returns and swap cards to my Apple card. Seems for me it was just the Apple Card was the issue -- similar to other reports.
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Aurelian
(@aurelianv) reported
@reneritchie Did you find the apple store was slow this morning?
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bohdan zachary
(@bohdan_zachary) reported
Apple Store disaster trying to order my iPhone13. Really not working as one would expect from Apple. Decided to wait #AppleStore
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Robin Laylin
(@rlaylin) reported
Errors galore in the apple store in checkout
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Jamie Hendrix
(@Jamie_R_Hendrix) reported
@shayes287 @Apple Ewwwwwww! I’m having issues checking out too, through the Apple store app.
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Andrew
(@turningbones) reported
@purplelime November 16-24 for 1TB Silver. Now I’m reading everyone using Apple Card is having issues. Fortunately mine worked. Setting up the pre-pre-order in the apple store app set me back 15 minutes thanks to it glitching. If I hadn’t noticed I’d have sent me a gold phone to California.
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Colin Humber
(@colinhumber) reported
@LeandroKendyB Nope, it keeps erroring out for me. I briefly saw my order when looking at it in the Apple Store app on my phone, but then it error’d out again or shows as no recent orders.
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Toby
(@ToobiiiCodes) reported
Dudes if the @Apple store has gone down for you… #apple just use #stormfront @stormfrontapr 👀🙌
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e
(@rosyaries_) reported
apple store is down ahead of the iphone 13 preorders….the mercury retrograde shadow working overtime LMAO
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Justin🔛Assassin's Creed Valhalla
(@crashingechelon) reported
@sammysayys___ @9to5mac @ChanceHMiller My wife ordered hers through the AT&T app without issue. I went through the Apple Store app to use iUP. Other than the store taking forever to load up I didn't have any issues with pre-ordering it for 9/24. She had her pre-order before the Apple Store even loaded.
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David Rye
(@DavidRye) reported
@AppleSupport Everything good with the Apple Store, trying to pre-order the iPhone 13 Pro and the app and the webpage seem to be a little broken.
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Hector Ricky Flores
(@rix530) reported
from
Sacramento, California
Lots of errors through the Apple store app for pre order. went to verizon app and it was a breeze but now I got an email saying Apple store order went through. So two iPhones coming? We shall see #iPhone13ProMax
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Anton Sten
(@antonsten) reported
Don't think I've ever experienced the Apple Store this slow.
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Matt Brenneke
(@mbrennek) reported
First world consumerism problems, but the Apple Store app kept rejecting my Apple Card # when trying to check out. After 3 failures I gave up and used another card, losing out on that 3% back :-(
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brooke
(@brookerhianne01) reported
apple store stop being terrible for 3 seconds challenge!!!!!!! literally been on the website since 7:50 and i still haven't been able to get my preorder in🥰
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Steve Riggins
(@steveriggins) reported
Another issue with this preorder is that the Apple Store app card information screen would not mark the card number field or security code field white unless I tapped the month picker. This is not acceptable quality software.
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Lan (he/him/his)
(@zhlansama) reported
The Apple Store is still loading. Is the website down? That is a really bad shopping experience. I am surprised how bad your web service is. #iPhone13 #Apple
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asher
(@asheerrr) reported
@Jasonblue17_ @ijustine Oh mines doing that too but I got an order confirmation email so I’m 99% sure that it’s just an Apple Store app glitch
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Adil Zohrri
(@AZohrri) reported
@DetroitBORG I noticed that the website was having a lot of issues. Thankfully, the Apple Store App didn’t have any problems. My preorder experience sure was smoother back in 2019 though.
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✨Scott Yoshinaga✨
(@kimonostereo) reported
I shouldn’t complain… but every year the experience and process of using the Apple Upgrade program via the Apple Store app has been painful. I get that the system gets overwhelmed, but the lack of error messages leaves you wondering what exactly the issue is.
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Sammy Angor
(@sammysayys___) reported
@9to5mac @ChanceHMiller Hate to say it, but I ordered my girls phone from AT&T 15 minutes before Apple had their website up and for the first time checking out through AT&T was a breeze. I prepared my order yesterday through the Apple store app and used chase with Apple Pay , no problem.
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🛵🇦🇺 Cam 🇦🇺🛵
(@OzScooter) reported
@AppleSupport Hi, is the Apple Store a bit broken? My order would not go through for an iPhone 13 and it has now deleted my iPad mini order from a few days ago too! I still have the email for that but the order is now not found 😞
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Vick
(@Yoo_Vick) reported
@phillymon15 I’m pick it it up at Apple store down the street from work ! I get it next Friday!
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Tyler
(@tording99z28) reported
@BrandonButch Process went fine for me. I did have to do two different transactions for two phones which was slightly annoying but all went through with no issues. Picking up phones next Fri at 8:00 am at my local Apple Store.
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Kaiz Hudda
(@kaizhudda) reported
@Jon4Lakers In Australia the site went down. Lots of errors when ordering. All the pick up slots @ the Apple store got filled up A$AP
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Patrick Perdue™
(@BorrisInABox) reported
iPhone 13 Mini ordered. The Apple Store was exceptionally slow (unsurprising), made slower by the fact that I changed credit card and shipping address from my primary. Saved $20 in taxes though, so there's that. However,, my preorder disappeared, and had to do it again.
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Kiana✨🐘
(@_KianaRJ) reported
Is anyone else experiencing issues with seeing your order status? I received a confirmation email with an order number. But the Apple Store app and website are saying I don’t have an order in their system? I thought the pre-pre-order was supposed to fix these issues?😑#Apple
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TheNolanK
(@TheNolanK) reported
The Apple iPhone 13 Pro Max Pre-Order did not go smoothly: - Apple Store Crashed - Apple Card Processing Crashed - Pre-Approval was ‘Denied’ *Waited 5 Mins* - Store Still Down - Delivery went from Sep 24 to Oct 11 *Waited 15 Mins* - Changed Colours - Used AmEx - Got Phone ✅
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Sam
(@purplelime) reported
from
South Shields, England
@turningbones NOVEMBER?!! I just checked on UK Apple Store and delivery date is still Friday 24th September which is very unusual for 45 minutes after the pre-orders went live. Store was down here until 1.10pm for me, I just wanted to check trade-in value for iPad Air 4 if I bought iPad mini.