Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	5 days ago
Iztacalco	Website Down	9 days ago
Brisbane	Website Down	9 days ago
Salisbury	Website Down	9 days ago
Guayaquil	Sign in	12 days ago
Ambato	Errors	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ibukun (@ibukunsznn) reported 9 seconds ago

  @minipay I’ll be ysing my minipay card to pay for apple store and google cloud payments as i am a developer and need a standard payment method for payments and subscriptions which has been a major issue for me.

• 
  Simon (@realsast) reported 46 seconds ago

  my macbook has started to die at 99% and i cant do anything about it cause even if i get a new one (i still got warranty) the thing that recovers from a backup straight up doesnt work and not even apple store can help you (ik this cus when i switched to this i had that problem)

• 
  Xyntesiz (@vielie9696) reported 6 minutes ago

  @Action_Taimanin Remove your game from Apple Store, that will make you trouble lot any future!!

• 
  Kings Of The South (@kots_ads1940) reported 8 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  Forest Ratchford (@Fofire3) reported 8 minutes ago

  @BrendanNyhan Any reason you don't take it to an apple store. This seems to be a hardware issue. Doesn't seem like you're gonna be able to fix it on your own without it.

• 
  Ebbi🍥🍤 VeXpo (@Ebbi_Scrimps) reported 10 minutes ago

  Apple Store guy “This is a easy fix you can pick up your phone tomorrow Also Apple Store guy “I have never seen this, we will need to send up the phone for further diagnoses” It’s just the Face ID being dead😭

• 
  Ryan (@SuperNetzel) reported 15 minutes ago

  @badlyer123 @grok I don’t use a case. Anytime my phone has been damaged, in the rare case that happens I go to the Apple Store and they fix it and I leave.

• 
  D1kE (@D1k3) reported 15 minutes ago

  @zachxbt If what he's showing is true it would be pretty easy to track him down, who buys that much at apple store lol

• 
  Izuma Bakumatsu (@izumabakumatsu) reported 16 minutes ago

  I think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.

• 
  Gram §ammie°°🌟 (@zannygramsammie) reported 19 minutes ago

  @Cyberjoe19 They don’t have an app on Apple Store thats my problem with them I no gbadu that website thing Mcheeetw

• 
  kasper (@casper_calls) reported 20 minutes ago

  Detroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.

• 
  Bonafide Brand (@everythingfxx) reported 20 minutes ago

  @theglobalZinny That #7,600 every 2 weeks no make sense at all — you're right to be confused. If it's meant to be 1 month, you shouldn't be paying twice. Let's sort it out quick: 1. Which premium is this? Is it Meta Verified, X Premium, TradingView, or Meta AI Premium? The #7,600 price sounds exactly like Meta Verified in Nigeria, and that one is supposed to last 30 days, not 14 days. 2. Why it might be disappearing after 2 weeks: • You might be on a 2-week trial that auto-converts • Your payment didn't fully renew, so it drops off and asks you to pay again • You have 2 active subscriptions running (one on Facebook, one on Instagram) — so it looks like you pay every 2 weeks • Network/bank declined the renewal, so it cancels early Can you check this for me so I can guide you properly: • Where do you see the expiry date? Is it in Settings > Meta Verified / Subscription? • Are you paying via Play Store, Apple Store, or directly with card? • Do you get a receipt email after each payment? What to do for now — don't pay again yet: 1. Go to your phone's subscriptions: • iPhone: Settings > Apple ID > Subscriptions • Android: Play Store > Payments & subscriptions > Subscriptions See if it says 2 weeks or 1 month, and if you have duplicate subs. 2. If it's Meta Verified, go to Accounts Center > Meta Verified > Manage — it will show the real expiry. 3. If it truly expires after 14 days but charges for 30 days, that's a billing error. Don't keep paying. Cancel it and I can help you raise a support ticket to get the refund for the extra charge. Tell me which app it's for and where you subscribed from, I will walk you through fixing it so you only pay once a month.

• 
  LibbyAnn C (@MarineLibby) reported 20 minutes ago

  Because Phone Broke and I couldn't AUTHENTICATE Myself on Google Laptop without @Apple @Walmart phone working, I was in N. Carolina driving north on i-95 alone, figuring out troubleshooting THAT my phone was broken and HOW it was BROKEN, but not BEFORE @Apple locked me out for perpetuity to not ever prove I was human until I entered an APPLE STORE for 3 hours of GREAT customer service in Bridgewater, New Jersey I could NOT call DOCTORS (chronic pain patient, stage 2b breast cancer survivor living with peripheral neuropathy, post-mastectomy pain syndrome, osteopenia, arthritic pain, IBS, to name a few...), I could NO ACCESS access PHARMACY (during mudbutt, as cancer survivor, finding Tick after walk w dogs next to Motel6 gross!), I could NO make a RESERVATION for a hotel down the road, I couldn't contact FAMILY for 48+ hours (until I literally drove up to their house troubleshooting New Jersey JUGHANDLES from suppressed memories?!?) I couldn't AUTHENTICATE Myself for small biz account for while I don't have a backup manager... I had no GPS, but I happen to be smart enough to travel half way across the country without picking up a map or a phone. ONE Lucky strike.

• 
  Jack (@jackcoder0) reported 21 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  hose (@nyconlychild) reported 24 minutes ago

  @Assurant I use my phone for work & this has cost me dividends & impacted me negatively. I’m getting the run around with replacing my iPhone 16 pro & I’ve paid you for coverage for well over a year. I visited the Apple Store diagnostics can’t detect the issue. Replace my device

• 
  Jeff Sunday (@TheDegenWeekly) reported 24 minutes ago

  @BookitWithTrent @PrizePicks Well I'd like to answer but both options say "decline" which leads me to think that there might be an issue with my phone so I'd take it to the Apple Store for a diagnostics check

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 25 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  Deff Jeezy (@DeffJeezus) reported 25 minutes ago

  @_GTAVI_ I don't. They had the opportunity of a lifetime to generate early 00's Apple Store hype for a midnight release of this game. Naa Code in a box and maybe a physical release down the road. I hope the story gets leaked TLOU2 style.

• 
  Kris Puckett (@krispuckett) reported 27 minutes ago

  There were two reasons I did this: 1. MOST IMPORTANT was an audit of the screens without being distracted. I wanted to just sit and stare at each one then write down my thoughts on how to make them better. Then pass that back to Claude Code easily. 2. Easy access to Apple Store/web assets.

• 
  sha (@starsssnine) reported 28 minutes ago

  @jreisosnica Maybe because of copyright issue from fnc & apple store

• 
  SaMi (@info_with_ai) reported 29 minutes ago

  🚨 BREAKING: A former Apple Store employee revealed what they say customers rarely hear at the Genius Bar. If your battery health is still above 80%, you may be pushed toward a new iPhone when a battery replacement could solve the problem. Before your next Genius Bar visit, here are 5 things Apple employees may not tell you—according to someone who worked behind the bar:

• 
  fullert (@fullert26) reported 31 minutes ago

  @Svntvmvriv Fix the bugs on the app in the Apple Store. It messes up every time you switch between watching streamers or if you click out of the app you lose the emotes and have to close and reopen it.

• 
  Jack (@jackcoder0) reported 43 minutes ago

  If this changes your upgrade decision or saves you from buying the standard iPhone 18 that won't arrive until March 2027 one ask: Repost the first post so the next person planning a fall upgrade sees the 12 features landing in September before they walk into the Apple Store. Follow [ @jackcoder0 ] I break down the hidden specs, upgrade decisions, and tech strategies that companies bank on you not comparing. Next thread: iPhone 18 Pro Max vs Samsung Galaxy S26 Ultra the honest 10-round comparison. Which flagship wins depends on one question nobody asks.

• 
  taylr (@taylr) reported 43 minutes ago

  chughtai brings up the paper source building and how it used to be a corner store. “you can’t send your kids to paper source to buy milk,” someone complained to her brings up the apple store in uptown. how we were told it would bring more investment to community. but then at the first sign of trouble, they left

• 
  PaoloG 🏦 🇮🇹 (@Paul250889) reported 45 minutes ago

  Most people in crypto are still chasing the next 10x narrative while completely missing what’s actually being built right now. $GARLY is building something unique and new. 99% of crypto projects that are born are larps/farms and often copy and paste just to farm and that’s it. Pure crap. People buy in FOMO projects that are only pump and dump — as we just saw with solana:HmTi3CQfKfXWbn1tNoiAxH7GzMV7L3tDAmPWabZEBAGS , which went from 4 million market cap down to 200k in just 3/4 days. Meanwhile it fades solid projects with legit teams that are developing something unique like $GARLY. $GARLY isn’t another recycled narrative. It’s the first real AI personal safety companion in crypto — privacy-first, proactive, and designed for the exact moment you can’t press a button. No other crypto project is doing this. The only real competitors are traditional companies already valued in the billions. Meanwhile the problem @appGarly is solving affects billions of people worldwide. Holders are growing every single day. The team is shipping real updates almost daily: • App submitted for final Google Play review • Apple Store (iOS) setup starting now • Jupiter verification submitted (likes needed to fast-track) • Premium version coming soon (name chosen by the community) • 30 automated test suites + 1532 checks, zero failures This is what an actual category-defining project looks like when it’s still early. Don’t sleep on it at just ~150k Mcap now. Millions are coming. $Garly 🧄💎

• 
  James (@jamescoder12) reported 47 minutes ago

  The uncomfortable truth. Apple shipped Wallet with every iPhone for 12 years. They added car keys in 2020. Home keys in 2021. Digital ID in 2022. Transit, boarding passes, insurance, and loyalty cards have been building quietly since 2014. But the app icon is a picture of a credit card. The setup wizard doesn't mention car keys. The Apple Store employee doesn't walk you through transit passes. The iPhone ad doesn't show someone unlocking their front door with their wrist. Apple marketed Wallet as a payment app. Then they built it into a physical-life replacement platform one feature per year, one category at a time, without ever updating the way they talk about it. Most iPhone owners see the Wallet icon and think: "That's where my credit card lives." They're right. It's also where their car key, their home key, their driver's license, their hotel key, their boarding pass, their transit card, their insurance card, their event tickets, and their cash card live. Or could live if they opened the app past the first card they added. "I used to empty my pockets every night onto the nightstand phone, wallet, keys, cards, badges. Now I set down one phone. Everything else is inside it. Has been for years. I just never set it up." Apple Wallet isn't a payment app. It's the app that replaces the objects you've been carrying your entire adult life. Apple just never told you because 'tap to pay' fits on a billboard, and 'digital replacement for your entire pocket' doesn't. 9 features. 35 minutes. One pocket. Everything else is in the drawer. The wallet was always in the phone. You just never unpacked it.

• 
  Amy Dammit (@AmyDammit) reported 48 minutes ago

  @ssgtwrightusmc @Verizon We have had AT&T for over 20 years. I used to visit stores when I needed help, now I use the chat feature on their website. Have never had an issue, good results and I print off a transcript of the conversation. We have all Apple products and upgrade through the Apple Store.

• 
  s! (@lethargium) reported 49 minutes ago

  guy at the Apple Store told me about how his neurodivergence leads to stomach problems that stopped him from continuing his PhD and he kept talking about the connection between chemistry and society. you know what yeah!!!

• 
  バカリズム (@BakaLeethm) reported 57 minutes ago

  @apple @AppleSupport Dear Apple Support / Customer Relations, My name is Yukita, and I am contacting you on behalf of my friend in Japan regarding a serious unresolved issue with Apple Japan. My friend previously had his iPhone repaired at an Apple Store in Japan. However, the repair appears not to have been completed properly, and the iPhone later suffered water damage and is now unusable. He contacted Apple Japan regarding the issue, but he was told that he would need to travel to Tokyo so that Apple could determine whether the damage was caused by him or was related to the previous repair. He does not live in Tokyo, and traveling there would cost him more than USD 100. More importantly, he currently cannot use his iPhone at all. I have already contacted Apple Support in the United States, but I was told that they could not assist because the device and customer are located outside the United States. We understand that Apple needs to inspect the device to determine the cause of the problem. However, we do not understand why he must personally travel to Tokyo, especially when the issue may be related to an incomplete or improper repair performed by Apple. Because the phone is currently unusable, he has already suffered additional losses, including access to important photos and data, backups, and transportation-related funds stored on the device that cannot be refunded. We are therefore requesting that Apple escalate this matter and provide a practical solution that does not require him to travel to Tokyo at his own expense. For example, we would appreciate an inspection at a closer Apple Store or authorized service location, or another arrangement that allows the device to be evaluated as soon as possible. This matter is urgent because he currently has no usable phone. Please review this case and contact us as soon as possible. We would sincerely appreciate Apple’s assistance in resolving this matter fairly and promptly. Regards, Yukita

• 
  James (@jamescoder12) reported 60 minutes ago

  The uncomfortable truth. Apple ships the Apple Watch with every feature enabled because the spec sheet is the sales pitch. "Always-On Display. Continuous heart rate. Environmental noise monitoring. Blood oxygen. Temperature sensing." Every feature justifies the price tag. Every feature sounds essential on the product page. But every feature also drains the battery. And Apple rates the watch at 18 hours with "normal use" a definition they control by choosing which features count as "normal." When your watch dies at 2 PM, Apple doesn't say "you have too many features running." They say "the battery lasts 18 hours." When your battery health drops to 80% after 2 years, Apple doesn't say "your charging habits degraded the cells." They offer a $79 replacement or a $449 upgrade. Apple makes money when your battery degrades. They make money when you upgrade. They do not make money when you change 9 settings and keep the same watch for 5 years. The guy who charges every other day and the guy who charges twice a day own the exact same device. Same chip. Same battery. Same hardware. One of them opened Settings. The other opened the Apple Store. "Your Apple Watch doesn't have a battery problem. It has a settings problem. And the company that sold it to you has no incentive to tell you the difference." 9 settings. 7 minutes. Same watch. Twice the battery. The watch was never dying. It was just running a marathon with every feature Apple could strap to its back.