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Apple Store status: access issues and outage reports

Problems detected

Users are reporting problems related to: sign in, website down and errors.

Full Outage Map

The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 12: Problems at Apple Store

Apple Store is having issues since 08:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

  • 35% Sign in (35%)
  • 35% Website Down (35%)
  • 31% Errors (31%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

CityProblem TypeReport Time
Montréal Errors 5 days ago
Ciudad López Mateos Sign in 20 days ago
Quito Website Down 1 month ago
Guayaquil Sign in 1 month ago
New York City Sign in 1 month ago
Malibu Website Down 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsErikabYo
    Erika (@ItsErikabYo) reported

    Next few months and I take elliana to Highpoint I’m going to the Apple Store I’m gonna ask how much for a new battery for my watch and if they can fix the speaker for my phone calls, I will also look at repair shops and see what’s the best quotes

  • EddyTheTechWolf
    Eddy (@EddyTheTechWolf) reported

    @Rusty_Foxxo The issue is that, it's not like having an Apple Store or gym near you, but which are nice to haves, but having a hospital is not a "nice to have," but a necessity. When your life is a stake, we shouldn't quantifying people's lives in terms of "being worthwhile"...

  • VaccineWaters74
    VaccineWaters 🇺🇸 (@VaccineWaters74) reported

    @WallStreetApes When the 5 came out, the latest update bricked my 4. Went to the Apple Store and they said there were a few other people came in with the exact issue.

  • discord_support
    Discord Support (@discord_support) reported

    Hello there. Unfortunately, if you’re seeing the “invalid subscription” error when attempting to redeem a promotional trial, this means that you currently have an active Nitro Basic, Classic or Server Boosting subscription through the Apple Store or Google Play. Because mobile subscriptions are managed through third parties and separate billing systems, you won’t be able to redeem a promotional trial while they are active. You will need to cancel and wait for your mobile subscription to end completely before you can activate your trial. If your subscription’s end date is after the redemption deadline for the promotion, you won’t be able to redeem the trial code or link, but can gift it to an eligible friend instead. I'm so sorry for any confusion or disappointment here. We are always adding new promotional offers, so please keep an eye out for those in the future.

  • rupalichawann
    Rupali C (@rupalichawann) reported

    15 days into owning an iPhone 17 Pro and facing extreme heating issues even on calls. Visited Apple Store BKC hoping for support, but was simply told this is “normal behavior.” That response is more frustrating than the issue itself. @AppleSupport @Apple

  • famous14u
    Famous14u (@famous14u) reported

    iPhone keeps freezing after restarting. Won't allow me to input passcode to start phone after turning it on. Wondering if I should go to Apple store. They want me to buy storage. I'm protesting. Hate when this happens. Battery at 100% now I need to let battery drain to shut down.

  • TurkovicAlija
    CoachAlija (@TurkovicAlija) reported

    My MacBook Pro just stopped working from error messages to having these options and tried it all - see image. Also ran diagnostics, spoke to Apple Support last night and took the mac to apple store today - they were not able to help! They couldnt find the storage device - thats it. I’ve used @grok thus far + @AppleSupport phone & in-store support. Who can help and get me past this problem?

  • lalexco
    Alex (@lalexco) reported

    @RyanHatesGovt the dont even know how to format a computer, or install anything that does not come up with the Apple Store or Windows Store, terrible video

  • SavanahChante
    Savvy💫 (@SavanahChante) reported

    Went to the Apple Store for them to fix my phone, left with a brand new one 🤸

  • ViceXXII
    VICΞ 𝕏 (@ViceXXII) reported

    @matveilp Please add a option to link more than one login method, the newest mobile game Neverness to Everness features this option where you can link E-Mail, Google, Apple ID etc. im currently stuck with Apple Store login and cant play on other devices which kinda sucks

  • landoscah
    little isa (@landoscah) reported

    I had this problem and it wasn’t water.I brought my phone to an Apple Store for repair and they said some of the charging connection points on my phone were burnt (they were visibly darkened). Since it was still under warranty they fixed it for free with a new entire logic board)

  • LadyEmmasGhost
    Cheryl Hunter 🏳️‍🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported

    I’m loving all the animal accounts. It’s a much needed laugh in a day where I spent most of the afternoon in the Apple Store going through Password Hell. And it wasn’t even MY problem. Long, dumb story.

  • KingElikem
    Elikem King (@KingElikem) reported

    @redjungle_077 @tech_twi But you Dey use google and Apple Store , that one you don't have issues with it

  • StrikeAnother1
    Smoke Showing (@StrikeAnother1) reported

    I’ve been dealing with an iPhone issue on my daughter’s phone for months, including multiple attempts through their customer service and multiple visits to the @Apple store. I’ve just been sent on circles over and over and over. I’m currently sitting here in the Apple Store (for the third time) in as many months and have basically been abandoned while they help someone else. Their customer service has been horrendous and I am so frustrated!

  • RealZaikTorek
    Zaik (@RealZaikTorek) reported

    @Grxit Wasn't this the "civil rights rally" where the burned down an autozone and looted an apple store lmao

  • TheRamblingRep
    Ian Grimsdick (@TheRamblingRep) reported

    @arpan_on_BC If they're perfectly formed boxes, I'd hazard to guess the little cable that connects the motherboard to the display has gotten a little loose. Should be a warranty issue Apple should fix/replace. Head to an Apple store and they should take care of it. There's a chance ...

  • MutnHeadDigest
    Bill Daily (@MutnHeadDigest) reported

    @coinbureau NO WAY! More scaminess in the digitized DPRK infiltrated OTC/BB Pinksheet griftcoin world. Don't believe it folks go grab your hardware wallet today, and update the app in the Apple store, right on the verge of mass adoption. I don't think we need to wait for quantum for trouble.

  • jengleeart
    Jen! 🐭 (COMMS OPEN) (@jengleeart) reported

    @Absorbantsy That’s what happened to my first one :( the current one connects to my neighbours iPad just fine, just not mine for some dumb reason. I don’t live near any Apple Store so I’m relying on phone support and it’s been painfully slow 😭 slowly resenting apple tbh

  • maddyluvzgaara
    maddy🌺 (gaaras real girlfriend) (@maddyluvzgaara) reported

    DREAM:wanted to have Sheldon cooper as my wallpaper and downloaded a virus and for some reason I had a rich guy that followed me around I said “hey can we go to the Apple Store” and he completely ignored me and we went to a prison to bail someone out instead so I had to fix my phone myself anyways my *** is going back to bed 😭

  • cory_schulz_
    Cory Schulz (@cory_schulz_) reported

    @tekbog paying $100 every 2-3 years to replace a battery at an Apple store is not a serious issue. I would be much more concerned about how it would affect the water resistance of the phone if I were to change the battery myself and not have the glue or seals line up properly

  • anilkrathee
    Anil Kumar Rathee (@anilkrathee) reported

    Working on android play store (around 77 Mb taken plus data-consumption), not available on Microsoft /apple store. That is sad. Printing is problem sir ji (@ECISVEEP)

  • TrollGod9000
    TrollGod9000 💿 (@TrollGod9000) reported

    The Apple Store giving out free slow neck head with a purchase of a iPhone 17

  • MRJEM0306
    MR JEM LIMITED 🛠 🪖 (@MRJEM0306) reported

    @sirmapy Official launch?.. I hope you were able to resolve the Apple Store issue on Peniremit.

  • MaryCoyle479264
    Mary Coyle (@MaryCoyle479264) reported

    @Skriptkeeper17 START POSTING THE TAIL #, THE COMPANY, FLIGHT INFORMATION. PULL THE APP DOWN ON APPLE STORE. WE NEED TO FORWARD ALL TO THE CEO'S OF THESE COMPANIES.

  • pa1nark
    PiX (@pa1nark) reported

    @johnennis @amazon oh, this is not just india problem but a world problem. my suggestion is straight forward - if buying online, buy it directly from their store - in this case, apple store or, buy it offline

  • MikeEndale
    Mike Endale (@MikeEndale) reported

    It’s easier to go heaven than trying to buy an iPhone from @Apple Store app. Yuck. Such a broken experience. @AppleSupport help! Please fix the app

  • AerynChristie
    Aeryn is on Other Blue Site (@AerynChristie) reported

    7. As a further courtesy, I'll give you one week from tomorrow (Which will be 5/8/26) to issue a refund to me and properly label the items in your app's store. After that, I will report the violating lootbox mechanics on both the Play store and the Apple store. 8/8

  • actuallykumail
    Komail Haider (@actuallykumail) reported

    @carbonbuns literally had the same issue. i went to the apple store bec my friends works there and he said iphone 14 has one of the worst batteries created by apple

  • Kirsten0Brien
    K🌸B (@Kirsten0Brien) reported

    @ashleyeleanor I went to the Apple Store with a different photo issue I had for weeks and the Gen Z Genius Bar kid solved my (very easy) issue in 2 seconds. Real let’s-get-you-to-bed-grandma moment. However maybe going to a store could help?

  • CosmicInglewood
    (Light Bringer) + (Black in German) (@CosmicInglewood) reported

    When the USB-C input power and data port of M2 MacBook Pro stopped working, I took it to the local Apple Store, about $100 to fix instead of $1400 for a new one, you see, fixing made more sense fiscally also, but also reduces e-waste, be smart and frugal fix your things