Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	22 hours ago
Iztacalco	Website Down	5 days ago
Brisbane	Website Down	5 days ago
Salisbury	Website Down	5 days ago
Guayaquil	Sign in	8 days ago
Ambato	Errors	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  William AI (@wiliam23820a) reported 50 seconds ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  Peter C.B.A. (Just Drink Rioja) 🇬🇧 (@The_Baron_X150) reported 6 minutes ago

  @jonhoneyball @dhh Give me the Mac any day. Just had my M1 MPB Max back from the Apple Store repair (£125) and I couldn’t be happier. No interest in Windoze and its endless problems. 🙄 That’s safely confined to a VM.

• 
  Abidemi Babaolowo Rolihlahla 🇳🇬 (@enyola) reported 7 minutes ago

  Apple is not doing well at all, what the actual hell? Bought three MacBook Airs a week ago for my team members and almost forgot about it. Why did we unbox them like a kid on Christmas day, only to discover that two of them straight up had NO power adapters in the box. Just the laptop sitting there looking pretty and completely useless. I called the supplier and he's telling me two must be EU/UK and they don't ship with chargers, only US ship with adapters. Werey even sent me bill for two chargers immediately. What is all the nonsense “in the name of compliance” or whatever eco-friendly PR stunt? Where exactly do you expect me to magically pull chargers from @AppleSupport ? Thin air? The nearest Apple Store at 2 a.m.? Or My neighbor’s junk drawer? This is such a **** move. Paying full price for three machines and you’re making me run around hunting for bricks like it’s 2010. Ship every ******* box with adapter or fix your packaging and least slap a warning on the box. Ridiculous.

• 
  Claudiu (@ClaudiuSararu) reported 10 minutes ago

  @paulmcginley_ @MaxHirsch13 @seikv i've done this on all my apps - 2,3 local reviews from friends / family. no issues what-so-ever.. how does the Apple store know that those are my friends?

• 
  Christopher Woggon (@chrissyinspace) reported 14 minutes ago

  I just poured juice into my MacBook. It wasn't a lot, but enough to worry. Dried off, tent mode. You know what's really annoying about modern MacBooks? They turn on after the slightest touch of any key. The power button is touch-sensitive (no physical "push" needed). The thing turned on 6 times on the way home. Local shop in Bangkok won't fix it (it voids warranty). Not enough time for bringing it to the Apple Store (I leave in 3 days). There's an authorized shop in Da Nang, but it takes ~3 weeks (according to reviews). I leave after 2.5. After that I'm in Korea. No issue there, but it's 3 weeks after the incident. Apparently juice is the worst (corrosion). I always drink black coffee ... the one day I don't 😣 The upside: I have AppleCare+. It's covered no matter how far the corrosion proceeds, and what breaks. Also, I have my old MacBook Air. I can keep working. Kind of weird timing after my recent posts (see quoted). It'll be fine, but damn it's stressful. It's nice to be able to scream "liquid on keyboard, new branch, push everything, quick" at your agents. They really did hurry. Now I can continue working. </life-update>

• 
  stevie (@stevie_builds) reported 18 minutes ago

  @woocassh Man Claude’s security is a pain. Security always comes at the cost of UX, but I think they pushed that one a bit too far. Codex seems to just ask less questions and get it done. I’m literally just about to go out to the Apple Store to buy a big fat juicy MacBook. But maybe I should just rent a server instead 😵‍💫

• 
  Eric Smith (@Eric_Smith08) reported 22 minutes ago

  9. He replaced the battery himself in 30 seconds — and learned the AirTag is designed to last forever. The AirTag uses a standard CR2032 coin cell battery — the same battery in most watches, calculators, and garage door remotes. Available at any pharmacy, grocery store, or gas station for $3-$5. Battery life: approximately 1 year under normal use. How to replace it: Press down on the stainless steel back of the AirTag and twist counterclockwise. The back pops off. Remove the old battery. Drop in a new CR2032 (positive side up). Twist the back on. Done. 30 seconds. No charging cable. No charging pad. No proprietary battery. No trip to the Apple Store. No subscription renewal. A $3 battery swap once a year — and the AirTag runs for another 12 months. He set a calendar reminder: "Replace AirTag batteries" once a year in January. He buys a 10-pack of CR2032 batteries for $8. He replaces all 7 AirTags in under 4 minutes. Annual maintenance cost for his entire AirTag system: $8. Compare this to competitors: Tile trackers: some models have non-replaceable batteries. When the battery dies (1-3 years), you buy a new tracker. Tile's subscription service ($3/month) adds premium features that AirTags include for free. Samsung SmartTag: replaceable battery, but runs on Samsung's Find network — roughly 200 million devices versus Apple's 2 billion. Smaller network means less accurate and less frequent location updates. Apple AirTag: $29 upfront. $3/year in batteries. $0 subscription. Access to a 2-billion-device tracking network. No expiration date. The same AirTag you buy today works in 2030, 2035, and beyond — as long as you swap a $3 battery once a year. "The AirTag doesn't expire. It doesn't need upgrading. It doesn't have a subscription. You buy it once, replace a $3 battery every January, and it protects everything you own — forever."

• 
  Jack (@jackcoder0) reported 23 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Jack (@jackcoder0) reported 25 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.

• 
  Mostafa Ezzat (@mostafaezztaman) reported 25 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Eric Smith (@Eric_Smith08) reported 27 minutes ago

  A woman worked as an Apple Store employee for 6 years first as a Specialist on the sales floor, then as a Genius at the Genius Bar, then as a Creative leading workshops. She's helped over 20,000 customers. She said the same pattern played out every single day: a customer would walk in, buy a product, and leave. Or they'd come in with a problem, get it fixed, and leave. That was the entire interaction. In and out. "The Apple Store has free workshops that teach you photography, video editing, music production, and coding taught by trained professionals on the equipment you already own. It has a Genius Bar that runs free diagnostics, replaces batteries same-day, and fixes screens in an hour. It has a trade-in program that gives you instant credit toward a new device for phones, tablets, laptops, and watches in any condition, even broken ones. It has education pricing that saves students hundreds of dollars. It has a small business team that most business owners have never heard of. It has personal shopping appointments where a specialist builds your entire setup with you. And it has a Self Service Repair program that ships you the exact same tools Apple's own technicians use. Most customers walk in, buy AirPods, and walk out. They're treating a technology learning center like a vending machine." She said Apple Stores are the highest-revenue retail spaces per square foot in the world not because they sell expensive products, but because most customers never discover the 9 services that would make them come back every month. Here are the 9 things she wishes every Apple customer knew:

• 
  Adib Hanna (@adibhanna) reported 28 minutes ago

  [Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.

• 
  Morgoncé 💅🏽 (@Lovelightskin) reported 30 minutes ago

  I’m trying to troubleshoot this issue before going to the Apple Store ..

• 
  Marcus Anthony (@MarcusAnthony) reported 31 minutes ago

  @ParkerOrtolani Once battery health goes down below 80%, you can take your iPad Pro into the Apple Store to get the battery replaced.

• 
  Lulu (@petite_luluu) reported 31 minutes ago

  hey guys i missed you so bad. my phone decided to ******* die so i went to the apple store today to fix it and apparently i needed an appointment. I wanted to make my whole account about the trip to bangkok but it’s hard to it with an ipad😭

• 
  Rey Nemaattori (@ReyNemaattori) reported 33 minutes ago

  @UttarandhraPlus @sanpellyenjoyer Blacks looted, you mean: blacks looted the apple store. And you're right, the problem isnt cultural, its genetic.

• 
  Hardik Guliani (@haaardddikkk) reported 38 minutes ago

  My iPad Air, bought in Feb this year, has terrible battery drain during streaming or video calls—100% to 20% in just 4 hours. I’ve visited the Apple Store and contacted Apple Support, but still no resolution. @AppleSupport @Apple, please look into this.

• 
  Rickey 17 (@RickeySmiffDoe) reported 39 minutes ago

  @YungVersaceLord theres no need to ban it, if the issue doesnt exist. thats like me going to an Apple store and banning Androids from being sold. you dont have to ban something thats not already happening in your midst.

• 
  Omkaar🔆 (@buildwithomkar) reported 40 minutes ago

  Faced a similar issue at the Apple Store recently. Opted for credit card EMI on a MacBook, but the entire amount was billed upfront in one go. The store blamed it on the bank rejecting the backend EMI conversion. Credit card EMI processing in retail is notoriously messy.

• 
  AVOꘜon (@AVO7on) reported 41 minutes ago

  Business as usual Many people wrote today about Telegram being removed from the App Store, which sparked a mild panic, and even the Gram token reacted by falling to $1.29 on some exchanges. But there's really no reason to panic. Here's why: - Telegram was already removed in 2018: Apple also removed the official client and Telegram X due to user content issues. - WhatsApp, Discord, and TikTok have all faced similar "bans" due to content issues at various times. Twitter was on the verge of being banned several times. When removed from the Apple Store, smartphones with the app already installed continued to function normally, and access to the app was not affected. As Apple representatives and the messenger itself later officially confirmed, the brief removal was caused by just one user who was distributing strictly prohibited content on the platform that violated App Store rules. Due to automated algorithms or a harsh initial complaint, apps used by a billion people are at risk of being blocked on the iOS platform. This is more positive for Telegram users, and here's why: -Prompt removal: Telegram moderators immediately identified the offender, blocked their account, and completely purged the destructive content. -Direct dialogue with Apple: The developers immediately reported to App Store censors, confirming the vulnerability had been fixed. -Irony instead of panic: The entire process took about an hour and a half. Immediately after returning to the store, Telegram's official account on social media X responded to the incident with the legendary Mark Twain quote: "Rumors of my demise are greatly exaggerated," along with an apple emoji. The Gram token itself quickly returned to the point at which the incident occurred. This was an excellent opportunity to go long on Gram or buy a lot of promising memecoins, which provided good entry points. You have to look for the positive in everything.

• 
  RaymondMagoo2 (@RaymondMagoo2) reported 43 minutes ago

  @bertram_the_mom Right. Seems that way. My iPhone I had 6 years ago died maybe 1 month after paid off. Apple Store said no way to fix it!

• 
  Smart Chiemeka (@smartchiemeka) reported 46 minutes ago

  @patrickaigbogun Too many things might be the issue haha. Im tired. My Apple Store is US.

• 
  🍃 (@nikewrayy) reported 48 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  Footballgerald (@football_gerald) reported 48 minutes ago

  @AdrianDittmann I broke my phone a few months ago and went to the Apple Store to get it fixed. It was in a very bad shape. The casing was dented and the screen didn’t work at all. He’ll, the screen fell off. It took 2 hrs for them for fix. And that thing looked good as new. I know what he saying

• 
  Izuma Bakumatsu (@izumabakumatsu) reported 48 minutes ago

  I think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.

• 
  Jeff Sunday (@TheDegenWeekly) reported 49 minutes ago

  @BookitWithTrent @PrizePicks Well I'd like to answer but both options say "decline" which leads me to think that there might be an issue with my phone so I'd take it to the Apple Store for a diagnostics check

• 
  Abe Lincoln Vampire Hunter (@AbeLincolnlives) reported 54 minutes ago

  @EduMock I’ve been trying to make this app for myself but am not a good enough coder. Great stuff ! This app will be huge if Apple Store buys it. My apps problems have been consistently scanning and pulling up the right card.

• 
  The Augmented Path (@AugmentedPath) reported 55 minutes ago

  Tried Apple’s new hardware leasing option and got sent through @Klarna. Rejected with no explanation, then dumped back to the Apple Store home screen with an empty cart. Apparently Klarna wants you to build a purchase history with them before they’ll “trust” you. If they actually checked my credit history, approval wouldn’t be an issue. Really disappointing to see @Apple outsource financing to a company with a model like this.

• 
  Shayne (@shayne_snape) reported 58 minutes ago

  My app got rejected for a missing Terms of Use link in description.That's the Apple store Review experience. A static field. Checkable in seconds — at submission time.The automated check fired the NEXT DAY instead. Back of the queue. A weekend lost to a 10-minute fix. The tooling exists. It just runs a day late.

• 
  Jamaal (@VikingBuck10) reported 58 minutes ago

  @TheShowMobile yall really need to make the premium pass available outside of The app im so sick of the apple store having issues with my card or sonething dumb then it takes days for fix like right now i cant purchase anything on my phone, i NEED to get the premium pass and cant