Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Errors (30%)
• Website Down (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	2 days ago
Capitólio	Errors	2 days ago
Adelaide	Errors	7 days ago
Ahmedabad	Sign in	9 days ago
Ahmedabad	Website Down	9 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Miro Jurcevic (@mirojurcevic) reported 28 seconds ago

  I think most nerds have been to the Apple Store and ordered every possible option for a Mac Pro or went to a server vendor and ordered a trillion servers.

• 
  Dack (@DackHasker) reported 3 minutes ago

  like sure I'm a nutjob or whatever, but "sir for $75 you can be taking it into the apple store, and we can be pleased to address your issue" just die lol. I don't care. waste my time, waste my life sure, but really? $75 just for me to bring it to you? How about $75,000 and you can go die.

• 
  Nethead (@nethead) reported 4 minutes ago

  Does @Apple have a iPad Pro USB-C charge port issue iPad Pro lasted less than two years USB-C port wouldn't charge, Apple replaced with New iPad (not refurbished) Applecare 2nd iPad Pro 17 months old has same issue, headed to Apple store on Sunday @AppleSupport #CookEra

• 
  Dawson Gibbs (@dawsbg) reported 5 minutes ago

  The biggest challenge for all consumer apps is acquiring users at the lowest cost. Sweatcoin was having the same issue before it exploded with new users. It was able to acquire users with traditional paid ads, but its CPI would always remain high. Sweatcoin's growth stayed linear until it decided to try a new strategy. And that strategy was mass UGC marketing. Sweatcoin partnered with creators and created organic feeling content. High volume testing of viral hooks and formats. It took these winning viral pieces of content and turned them into Spark Ads. UGC powered paid media. Sweatcoin never had to burn ad spend by guessing on creatives when the creatives were already proven to convert and get engagement. Sweatcoin 10x'd it's ROAS using this viral content made by creators. Hiring tons of creators and ad spend sounds costly, but in reality, Sweatcoin was able to lower its CPI by 53%. In fact, on Apple Store Sweatcoin had the lowest CPI possible. 60 million users acquired. And it all started with one shift in thinking. Mass UGC + UGC powered paid media = 📈 🚀 user acquisition Stop guessing on creatives. Let the market tell you what works. Then put money behind what's already proven. Organic tests it. Paid scales it. Simple as that.

• 
  Rahul Verma (@RahulVerma989) reported 9 minutes ago

  @HsanC_ shipping so hard you literally broke the hardware is a major flex ngl. hope the apple store fix is quick.

• 
  Roberta Ross (@wildflowerross) reported 10 minutes ago

  @maye23musk32 @Elonmarsmusk12 My phone is not working well, I have made a list to follow-it is all Apple controlled things. Hopefully tomorrow. The Genius Bar at the Apple store was no help. I can’t transfer it to a new phone until I get it solved or I will simply have a new phone that only half works.

• 
  I need more sunshine (@chicagoaudra) reported 10 minutes ago

  Anyone else having issues with newer @apple phones? I have an @apple iPhone 17pro that I’ve had problems with since I bought it through @ATT around Christmas. It has not worked consistently, with any of my Bluetooth devices, and is getting worse over time. Even my watch (series 11) is almost never connected and runs out of batteries really quickly now because it is constantly trying to connect and reconnect to the phone. Spent hours at the Apple Store a while back where they made me reset my phone and I couldn’t restore from the backup at all. I did that and the problem did not resolve. It mostly finds the devices but won’t connect or won’t stay connected or even paired. All of my devices work on my husband’s phone just fine (same phone). I have not been able to use any of my devices at all in over a week now, yet my phone somehow “passes” their diagnostics, despite not working at all in practical reality. It failed one test in the Apple Store but then passed when they redid it, so of course, they went with the pass. 🙄 Because of the “passing” the diagnostics, they refuse to replace the phone and won’t do anything about it. They just tell me it has to be a software issue and “the engineering team is working on it.” For months now. None of this happened with my iPhone 15pro and it doesn’t work with other phones either. How is this acceptable? They just took my money and I am SOL when it doesn’t work? No offer of a different device, a refund etc, no attempt to solve my issue. Just sucks to be me? Anyone have ideas of what I can try next? I have spent way too much time on this, but I would like a phone of my own that works. Also, if you are thinking of the Apple iPhone 17 pro, skip it. I feel like I’ve been ripped off and I don’t feel like they should be able to just take my money and leave me with this lemon of a product. Is there a lemon law for phones? Tired of this. I’m so sorry I got rid of my 15.

• 
  BeeDee (@T_B_T) reported 10 minutes ago

  @Kahamsha Probably take my flying car down to the Apple Store to buy a new iPhone 64 to have it installed in my left temple and rewatch it again?

• 
  FINMAN (@erikfinman) reported 11 minutes ago

  @jstamby @jstamby Massive domes solve survival. Taste solves the Apple Store problem.

• 
  Bernadette Turkenburg (@BJMTurkenburg) reported 12 minutes ago

  Sign of the time She is so ******* bored and distracted….she wasn’t really looking for trouble, yesterday. “I was just standing there,in an Apple store, USA,and got hit in the face for no reason at all.” What happened next?? Public fights are normal nowadays. Weird.

• 
  Savvy (@TechnovityTech) reported 13 minutes ago

  @techactually I can return it back to Amazon tho. But I remember it was locked down in Apple Store so I don't get to experience 🫠

• 
  ಅನಂತ್ ಸುಬ್ಬಣ್ಣ (@AnanthSubbanna) reported 17 minutes ago

  @usmantweets_ I got the same problem with my iPhone 14 plus. Rear camera is not working. Unfortunately, as per the apple store, the service program is not going to be covered for my device even though my device is manufactured in Dec 2023. @AppleSupport @Apple pls help

• 
  Erik Radle (@Radle) reported 20 minutes ago

  @JMakeley @ProhibitionUS You can't tell the difference between an Apple Store and a cartel? The PROBLEM is a poisoned supply, cut with fent and rat poison. People are dying not because of drugs but because of cross contamination. Notice how our booze supply isn't poisoned? Legal and regulated industries are not dressed-up cartels, friend. You don't want harm reduction, just control.

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 22 minutes ago

  @_TheJasonC Let’s not forget the trust factor. I’ve seen plenty of stories about the poor customer service with Samsung. I’ve experienced it myself with issues with trade ins. They’ve tried to tell me I didn’t send in a device in the condition I said it was. The minute I mentioned having photos and videos of the condition and me packing it up, all of a sudden, they weren’t going to try to issue a charge back to me anymore. That happened a few times. Then, there’s the turn around for repairs. I’ve had a few things repaired by Apple and they’ve had them back to me within a few days. Shipped out on Monday and back to me by Wednesday. I’ve seen people have Samsung take weeks to months. Also, the ability to easily message with Apple support through iMessage. There’s trust that if you have an issue, you will be able to get ahold of someone and they’ll do their best to help you if they can. Yes, there can be the occasional poor support, but it’s far less often than the numbers I’ve seen with issues with Samsung. Google has their issues as well. My sister had an issue with her Pixel 6 Pro. They replaced it 4 times before she got so frustrated that she ended up just buying the 9 Pro XL. Neither Google nor Verizon seemed to understand the importance of keeping the customer happy. She was close to getting an iPhone and switching carriers. She’s been a Pixel user since the first Pixel. Apple is about not only the ecosystem but their post sales support and how they stand behind their products. Things like, if I switch from individual services to Apple One, they’ll refund the unused days prorated. Things like, when I had some dead pixels form on a MacBook Pro Display, I took it into the Apple Store, they ran some test and while they were doing those tests, they had things my son could do so he wasn’t bored and as a parent that is significant. He played some games on an iPad and watched something on the Apple TV. I’ve not once walked into an Apple Store and been ignored. But, I’ve tried to get help from Samsung reps inside a Best Buy and it was like I was asking a lot of them. It’s about training of their staff and how their employees treat the customers. I’ve never felt rushed either. I was picking up an iPhone, last year and did a trade in and they let me make sure everything was transferring over and made sure I didn’t need anything while my apps and settings transferred over and my carrier service moved over. The store closed and they let us finish up what we were doing while they did their closing duties. When we left, then had a bag with candy that each of us (my wife, son and I) got to take some. It was around some holiday. For me, it’s like being part of a family or big friend group. It comes down to how often have I been frustrated vs how often have I been very pleased with my experience and even had someone go above and beyond what I expected. Those experiences create loyalty.

• 
  tom 🎸 (@uncreativetom) reported 23 minutes ago

  @Andrewislington I had to go to the Apple Store and they just plugged it into another Mac to restore it. I could have done it myself but I only own one, and no friends with Macs were nearby at the time hahaha. The main issue was that I hadn't backed anything up so lost loads of files oops

• 
  Omnicris (@Omnicris) reported 24 minutes ago

  Yeah, it could, but it won't. People steal things that are locked down all the time. I mean, even the Apple Store display models get stolen all the time, and those have a special version of iOS that runs on them, so you can't do anything with them anyway; they're paperweights. My concern is the ability for Apple, or any tech company for that matter, to be able to remotely disable a device, whether you are a criminal or not.

• 
  el. #BRINGBACKVALKO (@ellinightss) reported 25 minutes ago

  @purple_starzz14 like i said, the ratings does not influence on the game shutting down. the game shuts down either: a) the company pulls out the game itself or b) apple store pulls the app out because the app company did not comply to the t&cs met during the agreement

• 
  woofthevote (@woofthevote) reported 27 minutes ago

  @Lordmiles Therefore the supply chain means its not about just walking to buy the Iphone and Airpods from the Apple store down the street. Theres a whole supply chain of driving armored trucks down non existent roads for no reason at all because Zambu money is worthless.

• 
  ankuy (@ankuy) reported 30 minutes ago

  @UTDAhmard @Suzzy0310 I disagree, my 16 pro max last me for a whole day, also my second phone, 15 pro battery is excellent too, don’t buy gadget from computer village, enter the Apple Store in ikeja and get your gadgets you’ll have zero issue, 90% of phones in computer village are refurbished

• 
  Aurora Kosmik 🐏 ✨Vtuber ✨ 🐏 (@aurora_kosmik) reported 38 minutes ago

  @LottieStarshot Its slow but its starting to hit on apple store too

• 
  Rybear1977 (@Tourettes97) reported 40 minutes ago

  @TimSweeneyEpic You have no ******* room to speak on this. You had fortnite on the Apple store and coerced your players into paying you directly so you can avoid giving Apple a cut. Then had a whole animation rendered and ready before hand when you got in trouble with Apple. Shut. The. ****. Up

• 
  0xSuhar (@suhar_ceo) reported 40 minutes ago

  ok so I just saw the most unhinged tech setup and I need to talk about it someone stacked like 50+ Mac Minis on a shelf. yellow shelf. looks like a construction site met an Apple Store. and honestly?? this is lowkey genius and I'm mad nobody told me sooner because here's the ***** secret — the M-series Mac Mini might be the best value compute unit on the market right now. per watt, per dollar, per cubic inch of space. it destroys traditional server hardware in efficiency. it just doesn't LOOK like serious infrastructure so people dismiss it but some guy in a random office somewhere said you know what, I don't need a $400k rack from Dell. I need 60 of these bad boys, some ethernet, and a dream. and now he has a build/test pipeline that probably runs faster than your company's entire cloud setup no loud fans. no special power requirements. no "enterprise support contract" where someone charges you $800 to restart a service. just apples. wall to wall apples. the chair sitting lonely in the corner of the shot is sending me. someone WORKS there. they just sit next to the apple army every day and think nothing of it we are not the same #ai #macmini #macmini4

• 
  Prime AI (@primemans) reported 47 minutes ago

  A man noticed his phone storage kept showing “full” after 18 months — even though he barely had any photos. He deleted apps. Cleared messages. Removed downloads. Still, every couple of weeks, the same warning returned: “Storage Almost Full.” He was ready to upgrade and buy a new iPhone. At the Apple Store, an employee stopped him for a second: “Before you spend $1,000 on a new phone, check this first.” She opened Settings → General → iPhone Storage and immediately spotted the problem. “There are 7 things quietly eating your storage. Most iPhones have them enabled by default — and almost nobody knows about them.” Then she walked him through everything in less than 10 minutes. 🧵

• 
  Georgi (@GotinGeorgiG) reported 47 minutes ago

  @seckincreatives @aandreug @framer But why's that a problem, see the Apple Store for instance - it's the absolutely same system, there are millions of apps, most of them are buried and nobody cares for them, let the market decide what works and why. We're in 2026 and marketing and product go hand in hand, there's no way around that, the old way was outdated, so they changed it, my templates are buried as well, but that's no reason to cry just work harder and adapt to what's new.

• 
  Jami (@expertwith_AI) reported 49 minutes ago

  The uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  Vel0x (@vel0xAI) reported 49 minutes ago

  A student in the United States received a $3,000 university grant and spent the entire amount on five Mac Minis, not because he wanted a better study setup, and not because he was trying to impress anyone in his dorm, but because he was tired of waking up every morning and explaining his life to an AI that had forgotten everything by the next session. He did not use the money for textbooks, private tutoring, paid courses, or a new laptop like the university probably expected. He went to an Apple Store, bought five small machines, carried them back to his dorm room, numbered them from 1 to 5 with a black marker, stacked them on a cheap metal shelf beside his desk, connected a power meter to the wall, made instant noodles, and went to sleep while the machines began turning his room into something that looked less like student housing and more like a private AI lab built on scholarship money. His neighbors thought he was mining crypto, which made sense from the outside, because all they saw was a shelf full of computers running through the night, cables hanging behind the desk, a small fan pointed at the stack, and a student who suddenly cared too much about wattage. What they did not understand was that he was not trying to mine coins; he was trying to build a system that remembered his classes, his assignments, his codebase, his mistakes, his goals, and the product he was quietly building while everyone else was still treating AI like a smarter search bar. The problem he wanted to solve was simple but annoying enough to change everything. Every time he opened a new AI chat, he had to explain who he was, what he was studying, what project he was building, what the professor wanted, which parts of the codebase were broken, what he had already tried, what had failed, what he had learned the day before, and why the answer needed to fit his specific situation instead of sounding like generic advice from a model with no memory. He realized that the most valuable thing was not another chatbot, but a system that could keep context long enough to become useful. Each Mac Mini became responsible for a different part of his life. One machine processed his lecture notes and turned them into explanations he could actually understand. Another reviewed his assignments before submission and checked whether his arguments, code, and formatting matched the requirements. A third acted like a private tutor that questioned him until he could explain the material back clearly. A fourth wrote, tested, and refactored code for the product he was building outside class. The fifth coordinated the whole system, kept the rules updated, stored the context, and decided which task needed to run next while he was sleeping. There was no development team behind it, no manager assigning tickets, no daily standup, no productivity consultant, and no university department guiding the experiment. There was only a rules file, five machines on a dorm shelf, and a student who understood that local AI became much more valuable once it stopped being a conversation and started behaving like infrastructure. The university had given him money for education, but he used it to build an education system that did not forget him. That was the part most people missed when they saw the setup. The point was not only that the machines were powerful enough to run useful models locally; the point was that they belonged to him, which meant his lecture notes, unfinished code, business ideas, exam prep, personal mistakes, drafts, and prompts stayed in his room instead of being uploaded into somebody else’s cloud dashboard under somebody else’s terms of service. During the day, he still went to class like everyone else, listened to lectures, submitted assignments, and looked like a normal student trying to get through the semester. At night, the system summarized readings, found gaps in his understanding, generated practice questions, cleaned up code, tested features, wrote documentation, and moved his side project forward without needing him to sit there and manually push every step. When he woke up, he was not starting from zero like everyone else opening a blank chat window. He was starting from wherever the machines had stopped. At first, people in the dorm laughed at the shelf with the numbered Mac Minis because it looked excessive, strange, and slightly ridiculous for a student room. Then they started asking him to summarize lectures they had missed. After that, they asked whether it could help them prepare for exams, review essays, explain technical concepts, debug projects, and remember the context of their classes without forcing them to rewrite the same background information every time they needed help. That was when the private study system became a product. He packaged smaller versions of the setup for other students, not as a replacement university and not as another generic AI wrapper, but as a memory layer for people who were tired of using tools that forgot them every morning. It became private study agents, class note summarizers, exam preparation bots, coding copilots, and project assistants that remembered the user’s material, progress, weaknesses, and deadlines. The grant was $3,000, the machines cost less to run than most monthly subscriptions, and the first paying users came from the same dorm that had originally joked he was mining crypto. What started as a way to survive his own semester turned into a product other students were willing to pay for, because it solved the problem they had all accepted as normal. Now the system makes around $45,000 a month, and the strangest part is that none of it began as a startup pitch. It began as a student using university money to stop repeating himself to a machine. The university thought it was funding his education. What it actually funded was the infrastructure he used to rebuild it.

• 
  PK 🐢 👩🏻‍💻 (@PKodmad) reported 54 minutes ago

  Malko - my bedtime app blocker got REJECTED from apple store review. The turnaround time was quite fast! Last time I had to wait for 20 days for a rejection. Here are the reasons. 1. Incompatible with iPad - I have marked the app as iphone only. I'm not sure why they tested it on ipad. It may be easier to fix this than argue with them. 2. Paywall content - it does not clearly describe what the user will receive for the price. Seems an issue with messaging. Will rework and resubmit. Approval coming in any day now!

• 
  Campbell (@boomers_ass) reported 57 minutes ago

  The Apple Store is a joke. Went in last week to replace my iPhone battery. They had to order the part. Waited ~10 days, then got told: “Come in within 2 days or we might give the battery to someone else.” Made an appointment for today. Waited, then the rep says they can’t do the repair because “the system we use to track repairs is down.” Me: “You have the part. You have my phone. But you can’t install it because the computer is down?” Poor guy — not his fault. But the geniuses running the Apple Store aren’t quite as smart as they like to pretend. This is NOT the future.

• 
  Drunk Dividends 🥂 Small Biz & Finance (@DrunkDividends) reported 58 minutes ago

  @unusual_whales If the Apple Store alone was broken into it's own company it would be bigger than SpaceX

• 
  Chirag Singhvi (@chiragsinghvi15) reported 59 minutes ago

  @tim_cook Dear Apple Support Team, I am writing to express my extreme frustration regarding a persistent and severe heating issue with my device. Despite visiting the Apple Store approximately 7-8 times and undergoing multiple physical, software, and hardware checks, the problem remains unresolved. My case was reportedly transferred to the international team overseeing PAN India operations, yet I have received no effective response. Furthermore, the support messaging team has stopped replying to my messages. While an RMA was filed and I have submitted requested logs twice, every follow-up call results in a disconnection or a repetitive request for the same logs I have already provided. The heating issue I am experiencing is abnormal and paranormal in nature, persisting even after a full software reload and hardware inspection. This is not just a technical flaw; it is a significant health and safety hazard. Using a device that reaches these temperatures is dangerous, and I am deeply disappointed by the lack of customer centricity and urgency shown by Apple regarding this matter. I request that this case be treated as a top priority. I am seeking an immediate resolution, whether through a definitive repair or a full replacement of the device, as the current situation is unacceptable. I look forward to your immediate response and a concrete plan to resolve this issue. Case ID - 102905743860