Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (50%)
• Website Down (33%)
• Sign in (17%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	25 days ago
Capitólio	Errors	25 days ago
Adelaide	Errors	1 month ago
Ahmedabad	Sign in	1 month ago
Ahmedabad	Website Down	1 month ago
Montréal	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cameron Hogan (@thecameronhogan) reported 4 minutes ago

  Most customer service conversations were never actually about the problem. A surprising number happen for one reason. People are lonely. We have all felt the edge of this. A stretch of days without real connection… And suddenly the cashier, the barista, the receptionist, the person on the help line… Feel strangely important. In 2020, a grocery run became the highlight of the week. A few words with a stranger landed like a feast. We were not shopping. We were starving for contact. Now carry that same hunger into ordinary life. The answer is on Google. The fix takes thirty seconds. The issue is small enough to solve alone. And still… We call. We wait on hold. We drive there in person. Because the problem was never really the problem. The contact was. I saw this clearly standing in an Apple store one afternoon. A man frustrated that his seven-year-old phone was not as loud as it used to be. Around him… A dozen more carrying problems just as small. Tiny inconveniences held up like emergencies. Each one quietly purchasing a few minutes near another human being. Those were not technology problems. They were connection problems. People reaching for human contact… Using the only doorway that felt socially acceptable. A broken phone gives us permission to be cared for. Loneliness does not. And this is what happens when a need goes unmet for too long. It starts disguising itself. Not manipulation. Not selfishness. Just an unmet human need… Looking for the nearest warm signal the only way it knows how. And it usually lands on whoever is paid to stay patient. Service workers absorb this all day. Hours of other people's quiet loneliness… Arriving disguised as complaints they cannot actually solve. Because the real ache was never on the work order. Which means much of what we call customer service… Is not actually a customer service problem. It is loneliness… Quietly rerouted through the one interaction people could justify having. So the real fix was never better support. Or shorter wait times. Or more efficient systems. It is connection… That does not have to be manufactured. Because when people feel genuinely seen in everyday life… A thousand invented problems quietly disappear. Along with the weight they place on everyone paid to carry them.

• 
  Kat (@visiogene) reported 6 minutes ago

  @thevirdas @ZeptoNow @zeptocares I buy apple products at Apple Store or Apple web site only. Never had a problem.

• 
  Yanik Guillemette (@YGuillemet17015) reported 6 minutes ago

  After a 750 km road trip from home, our @cybertruck threw the PCS2_a094 error. Apparently it’s a well-known issue that disables all AC charging. The truck will only charge at a Supercharger. Tesla’s response? A repair appointment 3 weeks from now, and they actually tried to reassure me by saying Supercharging would be free. So I guess I’m supposed to waste an hour every few days driving 9 km to the nearest Supercharger, waiting for an 80% charge, then driving back home. That’s completely absurd. If this is a known failure, why isn’t there a recall? Why are owners expected to live with a vehicle that suddenly loses a core function? And the service experience keeps getting worse. Last time I drove to the Service Center, waited 3 hours, only to be told the tires they had ordered never arrived. I had to come back two weeks later. @Tesla seems to have very little respect for their customers’ time. The attitude is starting to remind me of those teenage Apple Store geniuses who ask whether you’ve installed the latest software update when your battery is physically dead. Love the truck. The service? It’s becoming harder and harder to defend.

• 
  ☀️Sunny Day⁷☀️ ❤️COMMS OPEN❤️ (@IntotheFrisson) reported 8 minutes ago

  @LucianSkye I read the rice trick doesn’t work well because there will still be debris 😭 so it might make it worse…. The problem with the Apple Store is that it’s 5 years out of warranty- so I’m not sure how much they can actually do past telling me to buy a new computer :(

• 
  Josh Vibes Up (@JoshVibesUp) reported 11 minutes ago

  AC not working in the house, garage broke, Phone broke and at apple store to get fixed. More then likely gonna have to cancel the trip to Blackhawk plus the money I had save was to FINALLY get an alignment and new battery in car and now can't even do that. I can never win

• 
  zula ♪ (@evanmix) reported 14 minutes ago

  put your phones down tour but it’s just the apple store after a new iphone gets released

• 
  yessi (@yessicaster) reported 15 minutes ago

  I’m the kind of friend to surprise you at the apple store and wait out a bad day w you while they fix your phone.. or the friend who negotiates with the tow truck driver while your car is broken down in the middle of street

• 
  ChihuahuaLinda (@ChihuahuaLinda) reported 18 minutes ago

  @fiago7 Turning it into an Apple store is better than tearing it down!

• 
  StephanInc (@IncStephan) reported 18 minutes ago

  @durreadan01 I have a broken Air right now , after 4 trips to the Apple Store, it’s still not fixed correctly!

• 
  Rahul Verma (@RahulVerma989) reported 19 minutes ago

  @HsanC_ shipping so hard you literally broke the hardware is a major flex ngl. hope the apple store fix is quick.

• 
  billie (@morksenposting) reported 20 minutes ago

  @etemologypika thank you i’m trying to fix it I have acetabulofemoral joint pain from standing like gay little monkey in apple store without realizing it

• 
  🐈 Marney 🐈 - am forgetful housecat meow~ (@MarneyBoba) reported 21 minutes ago

  @rk9466 @faezznaq Lol, apple store peeps managed to fix it so I get to save moolah

• 
  I need more sunshine (@chicagoaudra) reported 21 minutes ago

  Anyone else having issues with newer @apple phones? I have an @apple iPhone 17pro that I’ve had problems with since I bought it through @ATT around Christmas. It has not worked consistently, with any of my Bluetooth devices, and is getting worse over time. Even my watch (series 11) is almost never connected and runs out of batteries really quickly now because it is constantly trying to connect and reconnect to the phone. Spent hours at the Apple Store a while back where they made me reset my phone and I couldn’t restore from the backup at all. I did that and the problem did not resolve. It mostly finds the devices but won’t connect or won’t stay connected or even paired. All of my devices work on my husband’s phone just fine (same phone). I have not been able to use any of my devices at all in over a week now, yet my phone somehow “passes” their diagnostics, despite not working at all in practical reality. It failed one test in the Apple Store but then passed when they redid it, so of course, they went with the pass. 🙄 Because of the “passing” the diagnostics, they refuse to replace the phone and won’t do anything about it. They just tell me it has to be a software issue and “the engineering team is working on it.” For months now. None of this happened with my iPhone 15pro and it doesn’t work with other phones either. How is this acceptable? They just took my money and I am SOL when it doesn’t work? No offer of a different device, a refund etc, no attempt to solve my issue. Just sucks to be me? Anyone have ideas of what I can try next? I have spent way too much time on this, but I would like a phone of my own that works. Also, if you are thinking of the Apple iPhone 17 pro, skip it. I feel like I’ve been ripped off and I don’t feel like they should be able to just take my money and leave me with this lemon of a product. Is there a lemon law for phones? Tired of this. I’m so sorry I got rid of my 15.

• 
  cupcakekitty (@cupcakekitty09.bsky.social) (@cupcakekitty09) reported 25 minutes ago

  I was chatting with an elderly friend recently. She said her husband locked his iPhone in error. They went to the Apple store. They couldn’t unlock it. Rather than wipe it, start over, they insisted on selling him a new phone. @Apple

• 
  Metal (@MetalXMeta) reported 29 minutes ago

  @TinyMetaX @Apple Ohhh that is a ****** PROBLEM 🫪 Find an Apple Store asap and bring it to their attention

• 
  Giaco (@On_edge99) reported 33 minutes ago

  @AnxiousHolly Had a similar issue a few days ago. Went to the Apple Store. They removed it for me. 👍

• 
  LibbyAnn C (@MarineLibby) reported 33 minutes ago

  I had to get some more alerts before I could reply to you since I can only use the bottom half of my touchscreen. Problems I never thought of in the year 2005! I do have to give a shout out to the Apple Store. They helped me when I was totally locked out of my account even though I bought my phone from a third-party and walked in with a cracked screen I honestly thought they were gonna be the worst and turned me away and the guy spent like an hour and a half with me

• 
  Andy Tran (@andyhtran_) reported 35 minutes ago

  Apple support has gone down the gutter. AppleCare+ doesn't help either. Waste of money My airpod pro 3 has a hardware defect where the right pod inner hardware starts to shuffle on long runs They denied my warranty claim because their 'test' didn't detect anything in a stationary environment I had an appt at the Apple Store scheduled but it took 30 mins to chat with someone. Another 30 minutes to chat with a manager All for them to say they can't help and that their test was rigorous enough to simulate my 'long run' use case. Sure I could've sworn that their Support used to be much better! Maybe it's location dependent

• 
  sivat.eth (@0xSiva) reported 36 minutes ago

  @poonamjourno @AppleSupport @Apple I'll recommend visiting the nearest Official Apple Store (if available in your city) If not, reach out to their international customer support from Apple official support iOS app Apple official customer care is top notch and it's very likely, all your issues will be resolved

• 
  giosaia (@giosaia) reported 37 minutes ago

  Still struggling. I need to create releases for 3 apps on the Apple Store, fix releases on Google Play, fix the web hook for RankGoat to create posts for my business, integrate the eBay API for inventory management in CAUN, test CoinTrade, finish the TubeBinder MVP, and make 1.5B. When will I get it done if I do nothing?

• 
  Georgi (@GotinGeorgiG) reported 38 minutes ago

  @seckincreatives @aandreug @framer But why's that a problem, see the Apple Store for instance - it's the absolutely same system, there are millions of apps, most of them are buried and nobody cares for them, let the market decide what works and why. We're in 2026 and marketing and product go hand in hand, there's no way around that, the old way was outdated, so they changed it, my templates are buried as well, but that's no reason to cry just work harder and adapt to what's new.

• 
  Samara Bx (@univsovlt) reported 42 minutes ago

  Now, if I ever walk into an Apple Store again, GET READY cause I’m going to be doing the same wave I did when I drove down the main street of Nimbin!!! @finkd

• 
  TheMediaLies🇺🇸 (@OzzyKona) reported 45 minutes ago

  @Verizon this is terrible. I buy a new iPad and need to go to store to activate the cellular. It is a half hour wait, is this the geriatric Apple Store. These guys working are old and slow.

• 
  sun 𓆩♡𓆪 (@theodysseis) reported 47 minutes ago

  the apple store cannot fix it (i think it’s my phone) pointed frustration. then a sedated acceptance washes over me………

• 
  Setlhomo Raymond Tshwanelang🕵🏾 (@StizzyWizzyRay) reported 49 minutes ago

  Anyone in Gaborone who specialises in Apple software issues? My Apple Watch got stuck in a boot loop after a software update & the Apple Store at The Fields Mall doesn’t seem to know how to fix it. Any recommendations would be greatly appreciated.

• 
  GoymResistanceAlliance (@GoymResistance) reported 49 minutes ago

  @durov Pavel....Apple store and Google App keeps shadow banning many good channels on Telegram. Any chance to fix that?

• 
  Oleh (@OlehProductFit) reported 50 minutes ago

  CHINESE DEVS PACKED 1,000 MAC MINIS INTO A SINGLE DATA CENTER AND BUILT A $9,000,000-A-YEAR AI BUSINESS OUT OF APPLE'S CHEAPEST BOX. one thousand silver boxes. rack after rack, floor to ceiling, a wall of fans roaring to keep the whole room cool. Apple sold every one of them for $599 as a desktop for students and creators. these guys turned all thousand into a private cloud that rents compute Western companies charge a fortune for. the build cost around $600,000 once. electricity runs a few thousand a month. and roughly a hundred clients pay monthly retainers to run their models on hardware that never touches the public cloud. run the math and it stops looking like a hobby — boxes bought once, power measured in the low thousands, revenue clearing tens of millions before anyone in the West notices. OpenAI raised billions to build data centers. these guys raised nothing, bought a thousand boxes off the shelf, and quietly undercut the entire industry. the craziest part isn't the scale. it's that every piece of it was sitting in the Apple Store the whole time. tomorrow I'm breaking down how a farm this size is actually wired — the racks, the cooling, the software holding a thousand machines together. save this before running your own cloud stops sounding insane ↓

• 
  Steve Jabs (@SteveJabs) reported 50 minutes ago

  @DisneyScoopGuy Honestly the hourly call center support dude (or dudette) doesn’t know **** all. Ask for a higher tier of support and that you’re willing to wait for a call back or go through email if need be. Also a good time to visit an Apple Store as someone there will have incentive to fix it for you and not just get you off the phone.

• 
  Bradley (@VerdeSelvans) reported 53 minutes ago

  Just wanted to share an update regarding this issue. I spoke with one of Apple's Senior Advisors in Indonesia, and they explained that my replacement request couldn't be approved because Indonesia doesn't have an Apple Store—only Apple Authorized Service Provider. The Apple Authorized Service Provider denies to replace my phone. They suggested that I visit an Apple Store in Singapore or Malaysia instead, as those are the closest countries to me with official Apple Stores, and they should be able to replace my phone there. Will I fly to Singapore or Malaysia just for a replacement? Definitely not. Plane tickets aren't cheap these days. I'll treat this as a lesson learned, and hopefully it can be a lesson for you guys too—especially if you live in Indonesia or another country without an Apple Store. Do I blame Apple? No. They actually offered to replace my phone from the very beginning, but I chose not to accept it. That said, I really wish Apple would open an official Apple Store here in Indonesia.

• 
  Doughmination Gaming (@DoughminCEO) reported 57 minutes ago

  @Apple @AppleSupport If Apple sees this, yes, these are official Apple AirPods, brought from the online Apple Store. I have issues with them, but the Apple Support app is saying I can't get help with them?