Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (36%)
• Website Down (36%)
• Errors (27%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Adelaide	Errors	2 days ago
Ahmedabad	Sign in	4 days ago
Ahmedabad	Website Down	4 days ago
Montréal	Errors	2 months ago
Ciudad López Mateos	Sign in	2 months ago
Quito	Website Down	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  santosh Yadav (@santosh52681534) reported 3 minutes ago

  @Apple I forgot my password and visited the Apple Store in Mumbai to unlock my phone. I was informed that I should call customer care after 24 hours. Today, after waiting 24 hours, I contacted customer care and was told that the server would unlock my phone only after 6 days.

• 
  Christos (@cmallios89) reported 5 minutes ago

  @cmsj @aidler @ivanfioravanti Bcs of a person has bought iPhone and cannot afford to buy a new smartphone less than 4 or more 5 years after, this person should be protected. For example apple store is a rediculous issue. It was forcing small companies or even individuals to pay big tax to apple for no reason

• 
  Alex 🔔 | updatify.io (@_avdept) reported 8 minutes ago

  @VynseDev seem like situation with apple store reviews are terrible at the moment

• 
  NIJ Ruvos (@nahidulislam404) reported 10 minutes ago

  The uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  NivasKannan (@Nivaskannan) reported 14 minutes ago

  @dhans4all @ravikchandar @Vijaylocopilot Better take it to the Apple Store, they might change it free of charge. Recently I had done it for an iPhone 13(particular batch had quality issues with battery)

• 
  yessi (@yessicaster) reported 14 minutes ago

  I’m the kind of friend to surprise you at the apple store and wait out a bad day w you while they fix your phone.. or the friend who negotiates with the tow truck driver while your car is broken down in the middle of street

• 
  L (@benghazi_ebooks) reported 15 minutes ago

  Can’t find it because the search function is broken but I am thinking about the email exchange in the Epstein files involving Barak and Koren discussing headphones being returned at a specific Apple store location in NYC. Which was obviously coded talk about moving something

• 
  𝒂𝒍𝒍𝒊𝒆 ✨ (@alliebwoods) reported 18 minutes ago

  @brokeurtooth reminds me of the first time I experienced credit card fraud and Mastercard called me to tell me about $9,000 worth of charges at an apple store. I started crying and the Indian rep said "it's okay ma'am just get a glass of water and I will fix it. do not worry" 😭 it helped

• 
  bytez (@6uappi) reported 19 minutes ago

  someone stacked 5 Mac Minis on their desk and built a private AI cluster that runs models no single machine could handle no cloud, API key, no monthly bill and no data leaving the room. the tool is called exo(open source) it connects multiple machines over your local network and splits the model across all of them like one giant GPU. what this setup actually does: 5 Mac Minis networked together = combined RAM that can run 70B+ parameter models locally exo handles the distribution automatically you just point it at your machines and it figures out the rest the node graph on screen shows each machine as a node passing inference layers to the next one latency is fast enough for real use. not a toy or demo. a working private inference cluster total hardware cost: less than one month of serious cloud GPU rental the thing nobody talks about: when you run inference locally across your own machines, you own the entire stack. no rate limits. no context window restrictions from a provider. no terms of service. no outage at 2am killing your pipeline. most people think running serious AI locally requires a $30,000 server rack this guy built it from hardware you can buy at any Apple Store

• 
  Chop Talk (@choptalk14) reported 22 minutes ago

  @BriankDfw @iAnonPatriot Is there an Apple Store in Collin County? If not they will find a county with one and riot there. It’s not about the location of the issue, it’s about a location worth taking stuff.

• 
  John Drouin (@John_Drew65) reported 23 minutes ago

  @ramcharger22 My wife and were having security issues that might’ve involved her phone. Went to the Apple Store & they checked it out, no problem. Also told us that there is no real difference between a 13 - 17. If it’s working fine no need to change.

• 
  rameshinder (@masalanumberone) reported 29 minutes ago

  @Apple hi Apple - worst service at Square one Apple Store, Mississauga. I spend 2 days for battery replacement and now I have to book appointment again because there is some other issue. So spending 3 days of my life and work for this ? @tim_cook @AppleSupport

• 
  Dack (@DackHasker) reported 31 minutes ago

  like sure I'm a nutjob or whatever, but "sir for $75 you can be taking it into the apple store, and we can be pleased to address your issue" just die lol. I don't care. waste my time, waste my life sure, but really? $75 just for me to bring it to you? How about $75,000 and you can go die.

• 
  Maria Islam (@mariaislam6451) reported 33 minutes ago

  So, going back to the question l asked the technician at the Apple Store: "Are these default settings really protecting the user, or are they silently wearing down the device?" He didn't have an answer. But every iPhone he tested that day had the same 2 switches TURNED ON. Silently burning in the owner's pocket.

• 
  Dervish Bovine ∰ Village Remarkable (@chan_dolan) reported 33 minutes ago

  @eko32eko7 @DrClownPhD @9mmsmg That's exactly what happened to me, there was an issue with my Apple ID and no amount of support tickets or going into an Apple store got it fixed. I finally got so frustrated that I switched to Android. At first I didn't like it but now I can't imagine going back.

• 
  Revalation 2:9 3:9 (@ChristisKigrm8) reported 35 minutes ago

  @Nibiru1000 I got a gas station down the street owned by Indians and I swiped my card in there one time and a few days later I had a bunch of random charges from an Apple Store, we don’t have an apple store in my area. They are lowlifes.

• 
  Jack (@jackcoder0) reported 35 minutes ago

  Her Apple Watch battery dropped to 78% after just one year. She wore it daily. She charged it overnight. She used it like every other Apple Watch owner she knew. Yet her battery had degraded faster in 12 months than her iPhone had in 3 years. She took it to the Genius Bar, expecting them to confirm it was defective. The technician ran every diagnostic. "Your watch isn't broken. It's just been running 24 hours a day doing things it doesn't need to do. There are 4 default settings on every Apple Watch that hammer the battery overnight. Apple knows. They've known since the first Series 1 launched. They don't change the defaults." She asked why. He gave the same answer Apple Store employees have learned to give silence. Then he opened the Watch app on her iPhone and walked her through everything. Here's what he showed her. 🧵

• 
  ᵔ.ᵔ (@czzzen) reported 40 minutes ago

  i had to come to the apple store to fix (hopefully) my ipad

• 
  ⸜(｡˃ ᵕ ˂ )⸝♡ (@blublairies) reported 45 minutes ago

  So it turns out my phone charging problem is actually the charger itself, which is also my laptop charger, and then confounding factor that my car charger is also a bit dodgy in its own way bahaha so… I begrudgingly have to go to the Apple Store and buy a new one.

• 
  PK 🐢 👩🏻‍💻 (@PKodmad) reported 47 minutes ago

  Malko has officially been ReJECTeD by Apple Store for guideline 4.3 as spam. After going through all the five stages of grief, I did some research and realised contesting this decision will only bring flagging to my dev account. Only way forward is to change the concept of the app, perhaps turn it into something specifically for far in postpartum moms, a lot of whom have these issues. I’m currently parking this project until the vision becomes clearer to me. I will take the L. It’s a loss of a couple of months of work. I will continue working on Jodu and pick up one of my other ideas to work on for my next project.

• 
  DrPynz (@drpynz) reported 49 minutes ago

  Just spent nearly 5 hours on the phone with Apple support today and yesterday. As a customer since 2001, this is the worst experience I’ve ever had with them.Ordered a loaded 16" MacBook Pro + Magic Mouse + AirPods Pro, twice on their website. Both orders were cancelled with zero explanation.First order: Apple Pay/Apple Card issues. Reps kept saying “it’s your bank” even though Barclays confirmed no payment request ever came through. Spent hours getting bounced between pre-sales, post-sales, and tech support. Order status links broken, phone number problems, account linking issues. Second order made the next day after double-checking everything and it was also cancelled overnight.When I called back today, I was told they “can’t tell me why” it was cancelled and to “just keep placing the order until it works.” Asked for a supervisor and a rude rep hung up on me while I was waiting.Their only suggestions: call pre-sales again or go to an Apple Store (not an option for me).This is unacceptable. Long-time loyal customers deserve better than this runaround with no answers. Apple used to be top tier. What happened? #Apple #AppleSupport #BadCustomerService

• 
  Angelo (@Angelo98614610) reported 49 minutes ago

  @yonann An Apple laptop will last 10 years plus, if something goes wrong you can walk to an Apple Store and 9/10 they will fix the issue not charge you and advise you on much longer they believe the laptop can last you. These are one fk the those items where paying more gets you more

• 
  Mia🏹 (@faelriel) reported 50 minutes ago

  @mirr0rballerr_ @allieIaurentis I had the same issue but I change my region on the Apple Store and then it became available (get someone address who lives abroad)

• 
  freedom (@finallyspoken1) reported 50 minutes ago

  @pnj777 @karanaggarwal86 @Apple I can purchase it online, it will get delivered to me sealed! I bought one from Apple Store, no such issue! Unicorn store, wants to make more money! The moment I was asked to buy a cover, as mandatory purchase I walked out!

• 
  Lucas (@Lucas62949380) reported 50 minutes ago

  Download session app from your Apple Store or play store let’s chat secretly over here concerning hack deals, let’s access her account and login then you can go through everything which you need to know in there 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  Pooja (@poojaofficial5) reported 51 minutes ago

  My friend's iPhone 13 suddenly started malfunctioning At first, she thought the battery was simply draining too fast. But after a few days, it became clear that the problem was much more serious. The battery had started swelling, and the phone's body was beginning to bulge from the inside. The biggest surprise ? "The phone was completely out of warranty." No AppleCare. No extended coverage. Both of us assumed that replacing the battery would cost thousands of rupees. But what happened at the Apple Store in DLF Mall, Noida completely surprised us. The staff inspected the device and explained that a swollen battery is considered a safety hazard. A little later, they informed us that the battery would be replaced FREE of charge. We thought it might be some special discount or adjustment, but when the bill arrived, it showed "₹0.00" At a time when many companies shift the entire cost to customers once the warranty expires, receiving a free battery replacement for an out of warranty phone was genuinely unexpected. This experience taught us an important lesson If your phone's battery is swelling, the screen is lifting, or the body of the phone is starting to separate, don't ignore it. It's not just a device issue it can also be a serious safety risk. Sometimes, a company's true reputation isn't built through advertisements, but through the way it helps customers when they face unexpected problems. Have you ever received a service that exceeded your expectations ? Share your experience in the comments.

• 
  Chidanand Tripathi (@thetripathi58) reported 56 minutes ago

  The Ultimate Takeaway: Taking Back Your Phone She walked out of the Apple Store at 2:45 PM. Her wallet was exactly as full as when she walked in. Her battery was at 82%. And for the first time in six months, she didn't feel a knot in her stomach about finding a wall plug. The Situation: We almost always blame the physical battery. We think our phones are just getting old, or broken, or that we simply use them too much. We accept living in a constant state of low-battery anxiety, carrying heavy power banks and tangled white cables everywhere we go like we are carrying life support. The System Reality: When you take a brand new smartphone out of the box, it is not actually set up to serve you. It is set up by default to serve app developers, advertisers, and the parent company. It is set up to constantly pull data, refresh feeds, track your location, and report back to base. The Technical Drain: Think about it: you are spending over a thousand dollars on a device, but out of the box, that device is working a full-time, 24/7 shadow job behind your back. It is burning through its own life span and your battery percentage to do things you never even asked it to do. The Fix: Take 12 minutes today to walk through these settings. Turn off the background noise. Shut down the silent trackers. Put up boundaries. Tell your apps they are only allowed to work when you physically tap on them and ask them to work. The Result: Two weeks later, the woman went to bed at 11:00 PM. She placed her phone on her nightstand to charge for the night. The screen lit up: 34%. This is not just about saving your battery life. It is about taking back ownership of your device. It is about getting a clear peace of mind and making sure you own your phone, instead of letting your phone own you.

• 
  Cameron (@e_goeth) reported 58 minutes ago

  My friend did this with his laptop and when he brought it to the Apple Store he had to give them the password and they refused to fix it

• 
  Alida Antonia (@ArtByAlida) reported 1 hour ago

  @ATT Your tech support told me that I should go to the Apple Store because he could not fix my issue. Apple had full access to see my settings. It’s an @ATT problem. It’s not an Apple issue.

• 
  Greg - Israelite in Exile (surviving the Galut) (@anexiledjew) reported 1 hour ago

  I bought a set of AirPods Pro from Laptops Direct based in Huddersfield, England, about a year ago. I have a problem with the left AirPod charging, and I went to an Apple Store to have them look at it today. Astonishingly, I discovered at the Apple Store that the serial number is tied to a date of purchase from 2024 in a Walmart in the United States. Avoid this retailer.