Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (41%)
• Errors (31%)
• Sign in (28%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Quito	Website Down	19 hours ago
Guayaquil	Sign in	24 hours ago
New York City	Sign in	2 days ago
Malibu	Website Down	4 days ago
Houston	Errors	7 days ago
Lille	Website Down	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dennis Murphy (@dennis_murphy) reported 2 minutes ago

  @vladgeorgescu It absolutely can - and does - still happen. Had a problem while traveling with my son’s AirPod Pros. One of them gave us nothing but static. Made a same day appointment at the Apple Store. Wait was unusually long - almost 25 minutes. Manager came over and asked what we were waiting for .. I explained it to him, he (literally) went over to a shelf, handed me a new pair of AirPod Pros, said “Sorry we kept you waiting - let me just record the serial # off the new box so I can go in the back and add AppleCare. You have a fantastic day.” And that was that. Walked out with a completely new set of AirPod Pros, no cost, and with an AppleCare extension to boot. Had a good friend a few (short) years ago bring in an iMac for a drive replacement …. they called him the next day, someone accidentally dropped it off the desk. So they told him to come on in to the store and pick out any iMac model he wanted. Gratis. Customer service still lives at Apple.

• 
  CryptoX (@CryptoClasher1) reported 4 minutes ago

  @Suno WTF !?! Fix the glitches on your app for the Apple store! I was going to subscribe, but can’t even upload anything seriously!

• 
  Sajid Khan (@Sajid06khan) reported 6 minutes ago

  i was using @Apple iphone x, suddenly phone got dead. i went to apple store and they simply said, its of no use. they didn't even have valid reason why phone is not opening.. its very heartful dat they can't diagnose this problem. n i had to bear loss @AppleSupport

• 
  ClairBear (@clair_2020) reported 12 minutes ago

  @VeryHelpers hi how would I go about getting a receipt from an order I made at the end of January? It’s an Apple Watch but I need to take it to Apple Store for an issue

• 
  Abdulwahab (@AbdulToTheMoon) reported 13 minutes ago

  @Apple you know I tried to buy a MacBook today by my international credit card, I hope you guy can fix the payment method soon, I’m with no laptop nor a physical Apple Store near by

• 
  DStv Nigeria (@DStvNg) reported 13 minutes ago

  @JuliusChijioke2 With MyDStv App, you can manage your account; check your due date, clear error messages easily, at your convenience. Download from Google or Apple Store. Thank you. -Bola057

• 
  HoodStoryteller✨ (@DatDamnJenay) reported 15 minutes ago

  @reddwiththefade its not on the apple store anymore it got taken down but it still works fa us who got it downloaded

• 
  Ryan (@Minot11b) reported 16 minutes ago

  @GrantCardone Have you seen the Apple store that looks prepared for the zombie apocalypse? If you have to build a cage around your building to protect it, there might be a problem. It's honestly sad what has happened to Portland. If crime isn't punished there will be consequences.

• 
  Noëlla Kondo (@noellakondo) reported 17 minutes ago

  My AirPods were not working as well as they did when I first got them and I’m so glad I brought them into the Apple Store because I got a brand new pair under my limited warranty!!!

• 
  MOHAMMED (@MOHAMMEDolts) reported 17 minutes ago

  @gregjoz There is a problem with the Apple Store.

• 
  Alejandro Romano (@alexromano1707) reported 18 minutes ago

  @belkin Hi I had a problem with a protection screen installed in an iPhone 14 pro max it has bubles and in Apple Store are not taking care.

• 
  DENNIS MATHIS (@STOGIEDADDY) reported 18 minutes ago

  The @Apple store reminds me of shopping at @CarMax . You know what you want purchase but the problem is getting someone to sell it to you.

• 
  DStv Nigeria (@DStvNg) reported 21 minutes ago

  @SUagbaoje With MyDStv App, you can manage your account; check your due date, clear error messages easily, at your convenience. Download from Google or Apple Store. Thank you. -Bola057

• 
  Elle Woods, but medicine (she/her/they) (@srattyshambles) reported 23 minutes ago

  I made myself a cup of tea in our lounge at school… the cup gave out on me… So the water spilled on my laptop… anndddd now it won’t turn on😭 I’m at the apple store rn… tg I pay for apple care so it’s only $300 to fix it but still hurts to fork that over🥲😭

• 
  madels🩹🧸🧃🫧 (@confettik1tty) reported 24 minutes ago

  MY APPLE ID HAS THIS GLITCH WHERE IT THINKS IM FUCDKING 13 AND I CANT CHANGE THE AGE NO MATTER WHAT like we even tried to go to the apple store one time and get help BUT THEY COULDNT EVEN HELP

• 
  Will (@_williamjohn_) reported 24 minutes ago

  @DMVAdventures I’ve done both. Micro Center is no better with tech support. Last issue I had my nephew looked up the solution online and typed in some commands. Fixed. Neither Apple Store or Micro Center did that. Wasted time.

• 
  ishu ʚ♡ɞ (@ishuika) reported 32 minutes ago

  taking it to the apple store…I know there is a problem with the batteries 😵‍💫

• 
  Postmodern_hell (@slickking10) reported 37 minutes ago

  @AppleSupport sent you a DM but @Twitter's DMs are a bit messed up rn. I've tried restarting my MacBook and I think it may have made the Touch Bar worse. going to take the Mac to the Apple Store on Monday. do you have any idea how long it might take for them to fix the issue?

• 
  ceo of palestinianism 🇵🇸 (@TheEggpie) reported 38 minutes ago

  @RORVK either way though the apple store should theoretically be able to fix it easily.. or if for some reason not, at least migrate the hard drive for you or something. i have no idea about costs or anything for that though

• 
  VitaminDynamite (@VitaminDynamite) reported 39 minutes ago

  @kaaaash____ Switched back. There are UI problems, but the Apple Store is more stable than the Microsoft Store. Pros and Cons on both sides. (Also shared environment problems when moving data or trying to use a unified KVM)

• 
  MOHAMMED (@MOHAMMEDolts) reported 40 minutes ago

  @AppStore There is a problem with the Apple Store.

• 
  AberdeenRed 🏴󠁧󠁢󠁳󠁣󠁴󠁿⭐️⭐️ (@StandFreeDon) reported 43 minutes ago

  @appltrack Apple now needing photo driving license uploaded Credit card number online and also you now need to log into the apple store to proceed Two updates in a week in uk so something must have been wrong Why has apple login now also been added to the digital id?

• 
  Akshar Patel (@Axr_patel) reported 47 minutes ago

  @Apple @AppleSupport . Support just keeps saying i have to go to a different apple store to get the issue resolved. I live 130km away from the second nearest apple authorized repair store. No help from apple. Really poor service.

• 
  🥝Kiwi 🐾 (@Kiwipuppo) reported 52 minutes ago

  @Techn0Fox Android for me. Imo apple software is extremely watered down, and I don't want my phone telling me I can't download or change something. I don't wanna drive an hour to the closest apple store to get my wallet cleaned for basic hiccups. Poor business practices.

• 
  K (@TheUnfazD) reported 53 minutes ago

  @TraderLogical Buy from official apple store or apple website and have the receipt. Does not need to be in your name If not Apple India probably denies warranty if there are issues. Better be safe

• 
  Mahyar McDonald (@mahyarm8) reported 54 minutes ago

  I went to an apple store to fix this, and it was a pretty quick fix at the shop, about 15m. They can replace individual keys now and don't need your username / password, so no wipes or backups needed.

• 
  BJ Nemeth (@BJNemeth) reported 56 minutes ago

  @vladgeorgescu I took it to the Apple Store, and I told them the truth, and asked how much I'd have to pay to fix the screen, or if I'd have to pay for a new one. He looked up my account (longtime loyal customer) and handed me a new one a few minutes later. I was on thrilled and relieved!

• 
  Taras Kindrat | anothervision.xyz (@kindrat_taras) reported 57 minutes ago

  The service checked it and said the machine is dead due to a technical issue. Since it wasn’t bought from an official Apple Store, the warranty coverage is only 1 year, and local regulations don’t seem to cover premium devices beyond that. Any ideas who I should contact?

• 
  Island Life (@galaxy_orion) reported 57 minutes ago

  @unusual_whales @AndersorCooper Visit any Apple Store, EASILY less than 50% of the traffic. EASILY. There ain't NOTHING WALL STREET can do about that. This baby is going down. Take PROFITS while you can.

• 
  Dan Wolfanger (@NQMPMARKETPLACE) reported 58 minutes ago

  Apple products are horrible. I was at an Apple Store for a defective product. The store was packed with people who had issues with their Apple crap they paid for. A two hour wait to get assistance. As I spoke with other there, all problems with newly purchased products