Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Longmont, CO | 6 |
Hamburg, HH | 3 |
Detmold, NRW | 3 |
Levallois-Perret, Île-de-France | 1 |
Essen, NRW | 1 |
Liberty, SC | 1 |
Grafenrheinfeld, Bavaria | 1 |
Zürich, ZH | 1 |
Munich, Bavaria | 1 |
Eugene, OR | 1 |
Pittsburgh, PA | 1 |
Frankfurt am Main, Hessen | 1 |
Washington, D.C., DC | 1 |
Stolzenau, Lower Saxony | 1 |
Krummhörn, Lower Saxony | 1 |
Adelaide, SA | 1 |
Koblenz, Rheinland-Pfalz | 1 |
Mibu, Tochigi | 1 |
Köln, NRW | 1 |
St. John's, NL | 1 |
Edina, MN | 1 |
Bomaderry, NSW | 1 |
Duisburg, NRW | 1 |
Berlin, Land Berlin | 1 |
Kiel, Schleswig-Holstein | 1 |
Selb, Bavaria | 1 |
Gevelsberg, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Jose Gonzalez
(@JoseDotGonzalez) reported
@mbmcrae @ArloSmartHome I have tried it and it never seemed to work for me. It might be user error though. Ill test it again tonight.
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twistdwop
(@twistdwop36) reported
@ArloSmartHome Worst customer service ever! Couldn’t understand the rep. All he did was read from a script. You need a number for billing questions
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Rich Adams
(@RichDAdams) reported
Hey @ArloSmartHome your schedule & geofencing settings have stopped working and I'm having to manually arm & disarm the system... Any update coming to fix this? Using VMB3010r2, H16/H7 cameras & doorbell. With iPhone as my controller.
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sara
(@sm_stkt) reported
The alert video is not saved, my country was not added to the system, I bought the camera in December 2020 and so far my country has not activated, why was I not informed of this big problem before buying @ArloSmartHome @NETGEAR #Arlo #Netgear
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Rich Adams
(@RichDAdams) reported
@ArloSmartHome App is allowing me to select, then it just gets stuck or I have to deselect geofencing every day for it to recheck my GPS location. No error message, just nothing working properly. Will contact support tomorrow, thanks.
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Love Is Life #YNWA ✡️✡️🕎
(@billsaysthis) reported
@ArloSmartHome As a developer I know off by one errors are very common but I’d hope your team could fix the issue on the iOS doorbell app badge count
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MeanestMomOnTheBlock
(@MMomOnTheBlock) reported
. @ArloSmartHome switching to @ring today Bait & switch sales tactics ruined it 4 me. Waited weeks for CS to return inquiry Would help if agents had language skills
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AFPILOT
(@AFPILOT1) reported
@ArloSmartHome support team continues 2 disappoint-Since January I have been trying 2 update my credit card info-exp date changed-with no success-I must have 4 case numbers-latest one 42330551- I'm not sure how good they R at product support-but 4 account support- they R TERRIBLE
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🗣️ citizenswain 🗣️ (she-her-YO!)
(@citizenswain) reported
@ArloSmartHome @mbmcrae @reviewed i have just spent 45 minutes on the phone trying to get help with my Arlo account from someone who has only confused me 1000x more than I was when I called. Why are you farming out your customers service to non-english speakers? it's ludicrous. problem NOT resolved.
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Dave, Not Dave
(@davidcouncil) reported
@ArloSmartHome It is the same issue on your forums since 2018. Cannot drag cam from inactive to active. Now my smart notifications are off, and I get 100 notifications a day, and my battery dies in 2 weeks. Cannot ignore cars or animals.
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Roberto
(@bob_in_atlanta) reported
@ArloSmartHome I’m having trouble with a camera and I’m trying to get through to Support. I finally got into chat and got the message “Chat terminated by agent.” What gives?
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Gerardo
(@airfish777) reported
@arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.
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Mike.G
(@myke_gordon) reported
@ArloSmartHome Not happy with customer service. Spent over $400 with home smart security. Not working due to apps updated. Left without security. Cannot connect with new app😡
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Robbie
(@robbie_DM) reported
The only thing reliable about our Arlo is knowing that whenever we want to use it, it will tell us that the devices "appear to be offline". @ArloSmartHome
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Miles Larsen
(@Opinionatedwon) reported
@ArloSmartHome worst support I have ever seen. 5 open tickets no replies response or answer. Paid for overnight camera and it never came. 8 days and counting....