Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 12
Minneapolis, MN 2
Paderborn, NRW 1
Jewar, UP 1
Leeds, England 1
Stendal, Saxony-Anhalt 1
Toronto, ON 1
Brockton, MA 1
Port Orchard, WA 1
Spokane, WA 1
Reading, England 1
Sydney, NSW 1
Moreno Valley, CA 1
Montauban, Occitanie 1
Dallas, TX 1
Norwell, MA 1
Euskirchen, NRW 1
Viersen, NRW 1
Fujian, Guangxi Zhuangzu Zizhiqu 1
Biebertal, Hessen 1
Paris, Île-de-France 1
Vénissieux, Auvergne-Rhône-Alpes 1
Grenoble, Auvergne-Rhône-Alpes 1
Priego de Córdoba, Andalucía 1
Denver, CO 1
Kyiv, Misto Kyyiv 1
Cary, NC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • operasingerBB American Consumer (@operasingerBB) reported

    @ArloSmartHome This company is AWFUL! I've had the security cams since 2015 and have had nothing but problems from 1st gen thru Arlo Pro 2. NOTHING BUT PROBLEMS and nowhere to get help!

  • TJSandersHere TJ Sanders (@TJSandersHere) reported

    @nadabakos @ArloSmartHome Maybe tech named after a hippie is a bad idea.

  • DerHerzog DerHerzog (@DerHerzog) reported

    @punchpunch @ArloSmartHome Thanks man. Their not bad products…until they don’t work… then the service is just…just bad.

  • guychurchward Guy Churchward (@guychurchward) reported

    Hey @ArloSmartHome I have some #pro4 cameras, one of them the battery needs charging every 2-3weeks... not exactly 6 months ? .... what’s the issue ? How many videos is it good for on a full battery ?... other 2 are ~2x the length for a recharge but still way more than advertised

  • torialen Victoria Young (@torialen) reported

    @GomringerAdolfo @ArloSmartHome They won’t! Worst customer service I’ve ever had! Even after repeatedly chasing them!!!! This isn’t a small company but act like scam artists that simply take your money and run.

  • Jasonryan12 Jason Ryan (@Jasonryan12) reported

    @ArloSmartHome has sadly provided terrible customer service. We’ve tried to resolve purchasing some cameras with multiple cases opened and nothing has been resolved. They have yet to call back or email and it’s been over a week. They advertise promotions that aren’t available.

  • jfrydakis Jason Frydakis (@jfrydakis) reported

    @ArloSmartHome Your Customer Support team just refused to provide an address to where I can address a consumer complaint letter. You have failed to fix a service/product which I paid for during the last 7 months. You will receive a complaint letter. @CitizensAdvice #UK #Arlo

  • TheRealTomJames Tom James (@TheRealTomJames) reported

    So @ArloSmartHome talked me into trying their Pro 3 camera system again, and after a couple of months I have the same problem as with the last system. The base station randomly goes offline and my cameras are useless. Seriously disappointed!! May return to Costco!

  • TinCanAlastor Spectre (@TinCanAlastor) reported

    @boyscout137 @Arcon_ @ArloSmartHome I literally reach out on the 1st or the 2nd, and it is days to get a response from the team that they have started working on it. Then days to receive the receipt. There is no self-help option. No e-mailed receipt. Nothing.

  • VitoGhost Vito Scotti's Ghost (@VitoGhost) reported

    @ArloSmartHome So tired of forced multi-factor authentication, particularly since it keeps resetting every time I have a software patch on my Mac. So hard to use my own frigging devices. Can you back it down please?

  • TinCanAlastor Spectre (@TinCanAlastor) reported

    @boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.

  • Sleeping_Dahlia Sleeping Dahlia (@Sleeping_Dahlia) reported

    Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.

  • DisadvantaJESS Jessica (@DisadvantaJESS) reported

    @ArloSmartHome this is the worst purchase that I've ever made in my entire life...😡😡😡😡

  • TheDunlaps2001 SEDunlap (@TheDunlaps2001) reported

    @mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!

  • Holosynthetic John Parron (@Holosynthetic) reported

    @ArloSmartHome would be awesome if the mobile app provided an audit report that provided timestamps for firmware upgrades, battery replacements, and going offline.

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