Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 10
Adelaide, SA 2
Minneapolis, MN 2
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1
Paderborn, NRW 1
Jewar, UP 1
Leeds, England 1
Stendal, Saxony-Anhalt 1
Toronto, ON 1
Brockton, MA 1
Port Orchard, WA 1
Spokane, WA 1
Reading, England 1
Sydney, NSW 1
Moreno Valley, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • LandL2018 L and L (@LandL2018) reported

    @ArloSmartHome I am helping an elderly neighbor put up his cameras with your mobile service. Some came with arlo sim and a few didn't. We can't seem to get anyone to help us. We need sims to activate the other cameras. Some guidance would be great. Were to buy?

  • EdHayes87 Ed Hayes (@EdHayes87) reported

    @ArloSmartHome Just been on with your support chat about stolen camera. Once they discovered it was purchased from Amazon they declined to help. I have loads of Arlo stuff and this is a crap way to treat loyal customers - regardless of where they bought the kit

  • jackdingley4 jack dingley (@jackdingley4) reported

    @chimpiemunki @TeamKnowhowUK @ArloSmartHome Me too ! They respond quick enough if you leave a bad word but the minute you want you problems solved they go silent again. My patience has run thin been trying to resolve this for a week now, and Rory wanders why we are angry

  • loganthefirst Logan (@loganthefirst) reported

    @EufyOfficial Are there any plans to offer solar panels we can plug directly into the cameras so we don’t have to take them down to charge every 200 days or so? Similar to how @ArloSmartHome does it with their cameras?

  • dannybfmv Dan (@dannybfmv) reported

    @curryspcworld @ArloSmartHome If it's not a ps5 I don't give a ****

  • Diggvintage St Olaf Butter Queen (@Diggvintage) reported

    @curryspcworld @ArloSmartHome Your customer service is in a mess, your ordering system is broken with nothing actually arriving.

  • mishiii_24 Mishi (@mishiii_24) reported

    @ArloSmartHome I need help!

  • erica_l_perry Erica P (@erica_l_perry) reported

    @ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?

  • AnthonyScardina Anthony Scardina (@AnthonyScardina) reported

    @ArloSmartHome How can I open a support ticket? I'm having an issue with Arlo and Google Home Assistant.

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome @ask_Arlo still waiting for a reply regarding your poor UK customer service and your faulty goods also blaming @Duracell saying the batteries are different in England and the US despite saying the doorbell is compatible

  • VaneCadetto Vanessa C Campbell (@VaneCadetto) reported

    @ArloSmartHome my app is not working, it’s not showing me any recordings! i need help with this

  • Invyism Invy (@Invyism) reported

    @TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.

  • sexytesstie Tess Bernard/Fultche (@sexytesstie) reported

    Hello all another if you out there have @ArloSmartHome this service is the most unsafe service I’ve ever seen . They do nothing to help but tell you to buy more product . The Arlo dies in less than a year , snd now no ones responding. Covid? ? ?no to arlo

  • Zacctastic Zac (@Zacctastic) reported

    Trying out some @ArloSmartHome Ultra 2 cameras. Can’t connect to HomeKit with “unauthorized accessory”. Tried factory reset. No go. Now trying live chat help.

  • MrBlank Josh Nichols (@MrBlank) reported

    @ArloSmartHome I had to completely set up my Arlo cameras again because they suddenly stopped working with AppleHome. I got it done but need on the Arlo website to add my cameras to the Arlo Plus subscription. The Verify Device step on login doesn't work at all. (push or email)

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