Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Longmont, CO | 8 |
Paris, Île-de-France | 3 |
Toronto, ON | 2 |
Lézan, Occitanie | 2 |
Montauban, Occitanie | 1 |
Dallas, TX | 1 |
Norwell, MA | 1 |
Euskirchen, NRW | 1 |
Viersen, NRW | 1 |
Fujian, Guangxi Zhuangzu Zizhiqu | 1 |
Biebertal, Hessen | 1 |
Vénissieux, Auvergne-Rhône-Alpes | 1 |
Grenoble, Auvergne-Rhône-Alpes | 1 |
Priego de Córdoba, Andalucía | 1 |
Denver, CO | 1 |
Kyiv, Misto Kyyiv | 1 |
Cary, NC | 1 |
Gorakhpur, UP | 1 |
Memphis, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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TJ Sanders (@TJSandersHere) reported
@nadabakos @ArloSmartHome Maybe tech named after a hippie is a bad idea.
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Vito Scotti's Ghost (@VitoGhost) reported
@ArloSmartHome So tired of forced multi-factor authentication, particularly since it keeps resetting every time I have a software patch on my Mac. So hard to use my own frigging devices. Can you back it down please?
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Spectre (@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.
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Henrik Voss (@Vossi011984) reported
@ArloSmartHome May I have serious question, please? Why doesn’t my Arlo system sends an email/notification, in case a camera fails to connect? The camera seems to be offline, but I haven’t got any message from the system. Thanks for your support!
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SEDunlap (@TheDunlaps2001) reported
@mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!
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American Consumer (@operasingerBB) reported
@ArloSmartHome This company is AWFUL! I've had the security cams since 2015 and have had nothing but problems from 1st gen thru Arlo Pro 2. NOTHING BUT PROBLEMS and nowhere to get help!
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David Crist (@DavidCristTX) reported
@ArloSmartHome I really want to like Arlo, but your customer service is crap. I can't justify buying 1500+ worth of stuff and having the manufacturer barely support the product. If I have an issue, I want to get responded to reasonably and not a couple months later.
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Craig (@CraigNYC2) reported
Thank you @ArloSmartHome for offering zero help and compassion because my “BABY CAMERA” stopped working but is out of warranty by 3 weeks!!! Embarrassing customer service. #Arlo #Netgear @NETGEAR
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James Sadler (@freshtonic) reported
Never buy @ArloSmartHome gear if you want a home security camera setup that actually works. 1. Only one family member can use the iPhone/Android app or web interface at a time - everyone else is automatically signed out when someone else signs in. *slow clap*
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Sleeping Dahlia (@Sleeping_Dahlia) reported
Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.
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Spectre (@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome I literally reach out on the 1st or the 2nd, and it is days to get a response from the team that they have started working on it. Then days to receive the receipt. There is no self-help option. No e-mailed receipt. Nothing.
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Scottie Steph (@scottstephan) reported
@ArloSmartHome - I spent over 3 weeks trying to get your customer support people to replace your broken doorbell. I even called an actual electrician to have him confirm the issue. Then you just closed the case. Please reach out to me, this is infuriating
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John Parron (@Holosynthetic) reported
@ArloSmartHome would be awesome if the mobile app provided an audit report that provided timestamps for firmware upgrades, battery replacements, and going offline.
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Getting Us A Family (@gettinus) reported
WHY has @ArloSmartHome now started insisting on two-step verification when using a browser. That DOESNT work. Can someone fix it so I can actually use the overpriced baby monitor to see my baby?????
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SORTED (@Sortedman) reported
@ArloSmartHome Please advise on how to grant another person access on my new wireless video doorbell. I’ve granted additional access in the invite but is still not working. Not impressed so far - stuff like this should be totally intuitive 😢