Arlo

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Arlo by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Arlo Outage Chart 11/27/2022 14:55

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 27.27% Sign in
  • Online Features 25.00% Online Features
  • Device Failure 17.05% Device Failure
  • App Crashing 13.64% App Crashing
  • Errors 10.23% Errors
  • Website Down 6.82% Website Down

Live Outage Map

The most recent outage reports and issues originated from:

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GermanyNeuss Device Failure
United KingdomGrantham Online Features
FranceMarseille Device Failure
United StatesWashington Device Failure
United StatesMooresville Website Down
United StatesCollege Station Sign in

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:
  • DElliotWoods D. Elliot Woods (ELLIOT) (@DElliotWoods) reported

    @ArloSmartHome Hi... are you guys having some sort of issue with online purchasing? I've been trying to make a purchase from your website for 45 minutes now and am getting an error message that suggests I contact you. So... I'm contacting you. Thanks.

  • Kaptivate Kaptivate (@Kaptivate) reported

    @ramalad @ArloSmartHome I won't give them any more money that's for sure. I spent the extra time to figure out how to fix it all but wow it is just gross tactics.

  • ramalad dal (@ramalad) reported

    @Kaptivate @ArloSmartHome What ********...... I would be swapping that **** out for something from a company that cares more about their customers.

  • JoshuaDijamco Joshua Dijamco (@JoshuaDijamco) reported

    @ArloSmartHome Is Arlo down at the moment? All of my cameras are suddenly offline and trying to re-add one of them is failing repeatedly.

  • Herrmann8er Herrmann8er (@Herrmann8er) reported

    @ArloSmartHome why are you changing your logo fom a bird to a house? Do you know how many other apps use a house logo? Why not just leave it alone if it isn't broken? Lol

  • rockitaerials Rockitaerials (@rockitaerials) reported

    @ArloSmartHome @ArloSmartHome - A year of library footage was taken from us with no warning when we replaced a broken Arlo camera. Our account is in good standing. Can you help us get all the footage we paid for back please?

  • ryansam06 Ryan Sam (@ryansam06) reported from Stockton, California

    **** you @ArloSmartHome !!!! Can not step **** up!!!! Lame asssss device. **** is annoying as ****. Yes I'm in wifi 2G piece of **** crap.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome @Cawths01 Arlo I’ve been trying to get a human to talk to me for three weeks now and you are of no help it’s so absolutely frustrating the worst customer support I’ve ever had

  • aligrube Alison Grube (@aligrube) reported

    @Fatima905769962 @ArloSmartHome I’m having similar and terrible problems with Arlo it’s been three weeks now and they haven’t put me in touch with a human to help me. In the end I had to call my credit card company and block them from taking my money and I’m getting a new system.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome @Cawths01 Your DM support is terrible and it’s been three weeks now that you’ve been not able to help me. Please put us in touch with humans. I Will not let anybody I care about use your system.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome Your customer support is terrible. It’s been three weeks now with no help I keep getting emails telling me to do some thing that I’m not able to do and you’re not able to put me in touch with a human to help me. You’re a terrible technology company with no help to the customer.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome It has been three weeks and you still haven’t resolved my case or put me in touch with a human to help me yet I still get email almost every night from you.

  • QIs4Quantum Q (@QIs4Quantum) reported

    Security System on Oct 21 2022. As such, I am encountering blank pages when I try to pull up a number of web pages Please fix the damage you’ve allowed them to do to my iPhone within 48 hrs or I’ll switch my browser Thank you @AppleSupport @ArloSmartHome @Xfinity

  • khennessy07 Kathleen Hennessy (@khennessy07) reported

    @ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device

  • bbreezyfbaby Bre (@bbreezyfbaby) reported

    @ArloSmartHome is a terrible company. My camera is useless lol do not buy from them.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome Arlo! You have the very worst customer service I’ve been trying to cancel my subscription and you have me in a runaround loop of the same questions telling me I don’t have an account with you yet you’re billing me … And you cannot connect me with a human to help stop this

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome your support team and customer service is the worst I have ever experienced! Not only could you NEVER connect me with a human or solve my problem, you are now sending me unrelated problems to solve. You are NOT a smart technology company... not smart at all.

  • julbeelee julianna (@julbeelee) reported

    Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product

  • BrazenIron Brazen Iron (@BrazenIron) reported

    @ArloSmartHome cameras are trash.

  • tjroberts04 tjroberts04 (@tjroberts04) reported

    @ArloSmartHome you’d think when you’re having trouble with cameras that were pretty expensive that I could find somebody to talk to not just a robot.

  • Fatima905769962 Fatima (@Fatima905769962) reported

    @ArloSmartHome Your customer services in the UK are refusing to help us return cameras which we recently purchased. We have called several times but are told that we are to wait for an email which is never received. We have already bought and installed cameras from you

  • jiggywitit75 Doc Holliday (@jiggywitit75) reported

    @ArloSmartHome Do not buy! Absolute Garbage. Arlo Pro 3 is more troublesome than it’s worth. Base station won’t stay connected and camera battery life is pitiful. Customer support is horrible.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome The customer service for this company is terrible!!!!

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome There is no relaxing with you when I can’t get a person on the phone to help me with the fact you’re billing me for something I don’t use and you can’t find my account. Daily I’m getting new emails about things that you think I have done wrong so that you can’t stop billing me.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!

  • aligrube Alison Grube (@aligrube) reported

    Do not use Arlo security camera system! Arlo is still unable to cancel or suspend my services and stop billing me as asked and almost 2 weeks later still won’t connect me with a human to help!@ArloSmartHome every day you are making this harder on me.

  • aligrube Alison Grube (@aligrube) reported

    Hey @ArloSmartHome ! Your customer support is terrible and the fact that it’s taking me over a week to try to talk to a human and I keep getting different robots to not help me is terrible. You’re charging me monthly and telling me I don’t have a subscription that you can cancel.

  • BergTonyXbox ✖️Tony Berg and 1635 others (@BergTonyXbox) reported

    @ArloSmartHome so disappointed with you guys. Both my cameras won’t connect. Yes they are a little older but just because I don’t pay a monthly subscription you guys refuse to help me with my product. Shame on you. Time to switch to a different company.

  • CynthiaDrewT Cynthia D (@CynthiaDrewT) reported

    @ArloSmartHome I've spent a good deal of money on your system and the lack of customer support is unacceptable. The App is not connecting to the internet. The chat" is a study in circular frustration. I tried a subscription to "escalate" to no avail. Fix the problem.

  • dwitb dwitb (@dwitb) reported

    @ArloSmartHome iOS app says I’m offline but the lights on the base say otherwise.