Arlo

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Arlo Outage Chart 12/08/2025 03:35

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  1. Sign in (41%)

    Sign in (41%)

  2. Online Features (23%)

    Online Features (23%)

  3. Device Failure (21%)

    Device Failure (21%)

  4. Website Down (11%)

    Website Down (11%)

  5. Errors (3%)

    Errors (3%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesNew York City Sign in
GermanyPinneberg Sign in
United KingdomLeigh Sign in
GermanyAachen Sign in
GermanyWillich Sign in
GermanyRieschweiler-Mühlbach Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Johnboy7141 Dude77 (@Johnboy7141) reported

    @ArloSmartHome Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!

  • therealjustdeb Deb (@therealjustdeb) reported

    At some point after 2:42am Eastern our cameras are no longer recording motion. Reboot of base station didn’t change anything. No other settings have been changed. Help! @arlosmarthome @toinecl

  • 15sasmith Shelly Ⓥ (@15sasmith) reported

    So disappointed with @ArloSmartHome new ultra cameras. Don’t work as unless subscription. Poor advice & detail on web. Arlo attraction was no monthly fee & why expensive hardware. Now arlo changed it completely. Bad for customers.

  • TexasFancyBoots Fancy Boots (@TexasFancyBoots) reported

    @knbpixels @ArloSmartHome I’ve been SO disappointed with the Arlo system. It’s supposed to be too notch but it has been absolute garbage since day one. Unreliable, massive lag, terrible battery life. I’m so pissed right now.

  • NBegasse Nicolas Begasse (@NBegasse) reported

    @ArloSmartHome has the worst customer service ever. I spent hours talking to respresentatives. Worst customer satisfaction ever for a defective product.

  • TweetNishit N. S. (@TweetNishit) reported

    Video 1 is from @ArloSmartHome simply superb and just works Video 2 is from @WyzeCam terrible waste of my money across 3 cameras and 1 doorbell. Support was not good either.

  • jocnav Jocelyn (@jocnav) reported

    @ArloSmartHome I am a loyal new customer and I need to complete a return. The terms are 30 days and I am out 7 days and you won't allow the return. This is poor customer service.

  • stasiakay stasiakay (@stasiakay) reported

    @ArloSmartHome I received a wired video doorbell for Christmas. Since I installed it have not been able to get smart alerts. I have been trying to get help from support. Nothing. No answers. No help. Nothing. Terrible.

  • Johnboy7141 Dude77 (@Johnboy7141) reported

    @ArloSmartHome @HomeDepot Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!

  • sheltonjb Shelt (@sheltonjb) reported

    @rayrobnate @ArloSmartHome @HomeDepot True. Terrible product. Mine fails all day long.

  • calidreamin1984 Cali (@calidreamin1984) reported

    @ArloSmartHome Why is it that my camera keeps going off? Now my house was broken into and bc it went offline, we dont know who came in my house? Why even have this camera if the wifi goes off and it doesnt notify you the camera isnt on?

  • Franko06207532 Francisco Maldonado (@Franko06207532) reported

    @ArloSmartHome now been trying 2 weeks to buy a subscription for Arlo cameras, been on hold with your customer support for hours-NO success. Arlo cameras cannot work without a subscription-they are useless. Who can help resolve this? Returning Cameras by week end IF NOT resolved.

  • jocnav Jocelyn (@jocnav) reported

    @ArloSmartHome Will someone respond to my request for a basic return and refund. This is really poor customer service.

  • tiggyboos Tiggy Boo (@tiggyboos) reported

    @SmokeytheET @ArloSmartHome Wait until it doesn't record when you need it to and tech support cant help solve anything after wasting months!

  • SuJeffrey Jeffrey Su (@SuJeffrey) reported

    @ArloSmartHome your Arlo pro base stations stop working after two years??? Support says they can’t do anything else to help...

  • dfjkl dfjkl (@dfjkl) reported

    @ArloSmartHome you folks having to a service outage? I can't reach anything related to my account currently.

  • notjohnlee notjohnlee (@notjohnlee) reported

    @ArtemR @ArloSmartHome @mbmcrae The freedom of wireless devices means they can go anywhere. It’s a glaring omission to not offer an elegant power source accessory so people don’t have to climb a ladder regularly to charge it. Plus accidentally changing the framing is bad if you have activity zones

  • jb_fast win + x, u, u (@jb_fast) reported

    I see @ArloSmartHome is all about the sweet, sweet PII, not enough to pay money for hardware, not enough to pay monthly fees, gotta monetize the customer data too, demanding phone numbers or killing your service and hardware under the auspices of security, smh. **** you Arlo.

  • inna_jolie InnaNessy (@inna_jolie) reported

    @ArloSmartHome i purchased a year ago almost not even using it and it is broken. I spen so much time on the phone just to hear that you cant help me! so its 300$ one year use only piece of shirt

  • philtcv22 Phil (@philtcv22) reported

    @ArloSmartHome app says I’m offline . But hub light is green. This has been like this for some time. Please help.

  • JunyrRaK JunyrRaK (@JunyrRaK) reported

    @ArloSmartHome pretty disappointed that I can’t have my Video Doorbell record locally (w/ base station) without buying a subscription. Y offer local recording at all? My other cams record no problem. I was trying to replace one cam w the doorbell so I dont have to change batts

  • KindleCutie Lucy Jane Danger (@KindleCutie) reported

    @ArloSmartHome Customer service reps are misleading, just bought a whole new system to find out it's not compatible w/ my plan even though I was told they would be. As a Realtor, I have recommended these to many clients, but can no longer recommend #arlosmarthome due to bad CS.

  • tiggyboos Tiggy Boo (@tiggyboos) reported

    @ArloSmartHome @mbmcrae I wouldn't bother, expensive rubbish that doesn't work and so called tech help useless, all 3 tiers u have to spend months explaining simple problems to that they can't fix

  • HelenRaw62 Helen (@HelenRaw62) reported

    @ArloSmartHome We bought 3 external cameras in May 2018 however 1 has stopped working. Technical guys told us it’s broken and we need to buy new as out of warranty. So that another £180 after only 32 months! Contact form completed but ignored by Arlo. #terriblecustomerservice

  • verano_frio WeBuiltThisJointForFREE (@verano_frio) reported

    I’m really about to drop kick this @ArloSmartHome pro 4 down the street because this garbage *** QR code setup does not work.

  • zav999 Zav Corin (@zav999) reported

    @ArloSmartHome Community ??? Is that for real ? There is 0 community when you are advocating tech obsolescence and products beyond 12 months are not serviced, repaired... Batteries are dreadful... if your lifespan is < 12 months the only community you help is landfills....

  • DBraben David A. Braben (@DBraben) reported

    @ArloSmartHome I'll take it back concerning your poor support. Robert in the UK was wonderful. Give him a gold star. :)

  • TexasFancyBoots Fancy Boots (@TexasFancyBoots) reported

    There’s a gap in notifications from 4pm Sunday to 4:30am Monday. There’s NEVER no activity at that time. I usually have between 30-50 notifications from that camera, during that time, each night. But not when it matters, apparently. @ArloSmartHome, that’s just absolute trash.

  • RyanStenson Ryan Stenson (@RyanStenson) reported

    @ArloSmartHome @appleinsider how do I change my doorbell to be connected to my hub - its currently on Wifi. Your in-app Help link points to an article that doesn't describe how to do this either.

  • sheltonjb Shelt (@sheltonjb) reported

    Ffs! @ArloSmartHome drives me bloody mental!!! It NEVER WORKS i have to restart my base hub about 20 times a day, it’s absolute ****. Please everyone never buy a #arlo product it’ll send you loopy. #ArloDumbHome