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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (33%)
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App Crashing (31%)
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Device Failure (14%)
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Website Down (10%)
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Sign in (6%)
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Errors (6%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
| Longmont |
Online Features | |
| Longmont |
Online Features | |
 Wiesbaden |
Errors | |
| Longmont |
Online Features | |
| Bakersfield |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Erik Foss
(@Erikhfoss) reported
@ArloSmartHome is a garbage company , they will sell you cameras and then almost immediately turn them off and extort money from you for meaningless reasons! DONT BUY THIS PRODUCT!
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Nelson
(@Nechered) reported
@ArloSmartHome has the worst multi factor authentication. Using email and setting a low time limit (2 minutes) is crazy pants. Their email usually take 3-5 minutes to arrive. #silly2fa
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Matthew Patrick
(@Matt_Patrick5) reported
@ArloSmartHome you guys have the worst customer service I've ever seen.
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twistdwop
(@twistdwop36) reported
@ArloSmartHome I would be thankful if the site worked. I would be thankful if Arlo sent out a message when they were down. Oh wait they never have issues.
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Christopher Hill
(@DueVolteVero) reported
@ArloSmartHome are your servers down? The library shows no videos and the app freezes when trying to enter the support section
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Donna | Blogger and Writer
(@DangerCupcake) reported
Hey @ArloSmartHome we pay for a monthly sub program yet cannot get live chat. Your customer support options are BAD. Our camera remains offline. Pro 3 Floodlight w/solar. How do we get it connected to wifi again without climbing up and pulling it off the house?
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will i
(@irwiups) reported
@ArloSmartHome Absolutely the worst support of any company I’ve ever dealt with! Spent 4hrs trying to sync cameras to no avail and was disconnected from “live chat” twice! Complete joke!
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Min
(@Min57741512) reported
@ask_Arlo @ArloSmartHome Serious issues accessing my Arlo library this morning. I see service issue spikes for Arlo in DownDetector. What’s going on?
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Robert Oehlschlager
(@BobbyO_) reported
@ArloSmartHome How do customers obtain help with arlo products? Direct contact options seem not to exist.
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zyxo
(@zyxo) reported
receiving "500 error ... server issue" when responding to a ticket for a faulty product. What does that say about the technical ability of that business? @ArloSmartHome
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Its my Opinion
(@KMullowney) reported
@ArloSmartHome Took 6 days to get a response from you. After day 3 I returned the Arlo, bought a Nest and haven't had any issues. Its a shame Arlo's customer service is so poor.
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Snide
(@EstaSnide) reported
@ArloSmartHome Customers be warned: Arlo cameras will NOT automatically reconnect to internet after outage, nor can this be done via app. Requires physical reconnect. What good is this when you are away from your home…? #unfitforpurpose
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Corales
(@corales559) reported
@TechNinjaSpeaks @Arlo Just started.. seems to work fine.. only issue I’m having is trying to cast the camera video to a Roku tv.. “Siri show front door camera on office tv” keep getting a “some of your devices failed to respond” response from Siri.. @ArloSmartHome any help would be great!
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Werner
(@i_am_wv) reported
@ArloSmartHome Received an email stating there’s more info needed to process my order, asking me to call a number which is not accepting my order nr. No other way to reach anyone in support. Please help!
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Joshua Kelsey
(@WGSuckss) reported
@ArloSmartHome is there a server outage?
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Tre
(@LoudMouthTre) reported
Maybe it’s because of the AWS issues from yesterday but how in the hell is the entire @ArloSmartHome system down
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Blessed
(@Blessed_Beez) reported
@ArloSmartHome Is there an outage?
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Captured Productions
(@cpweddingfilms) reported
@ArloSmartHome My app says it doesn’t recognize my device from my phone & 2 computers (no way to login). Email verification doesn’t hit my inbox or spam box. I can’t use my camera and Arlo has no method to help me log into my camera. This is terrible. I need to speak to a human!
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Michael Leonard
(@mleonardaltoona) reported
@ArloSmartHome you have the worst customer service I have ever experienced. How am I supposed to have an active device and account if I can’t even get the doorbell to work? This has to be the dumbest way possible to approach install support.
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PS UPLOAD
(@PSUPLOAD3) reported
@ArloSmartHome hi, I’m trying to subscribe to be able to record and access my Arlo cam recordings however i get an error every time. I opened many tickets with the support but no one is responding to the tickets! Here’s my last opened ticket: #42809584
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JonSnow
(@JonSnowMusik) reported
@ArloSmartHome Thanks for having ZERO Customer support. I have to leave my dog for 10 hours tomorrow and my garbage cameras won't sync all of a sudden..... #Leftoutinthecold
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KenSpi
(@kenspi) reported
I’m not get any of my usual @ArloSmartHome and other alerts. Could this be another #AWS outage?
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Steve Young
(@steveynet) reported
@ArloSmartHome This would be a great product if it wasn't constantly on and offline randomly. Even following all of the support and having a router virtually on top of it, same problem. Stay as far away from these as you can. Check out the community forums - Arlo don't care.
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Erik Foss
(@Erikhfoss) reported
@ArloSmartHome Yo Garbage company! Turn my cameras back on you extortionists ! Stop charging your customers hidden fees , your all criminals!
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Danimal
(@m1ndhive) reported
@corprteUnicorn Not @ArloSmartHome . Straight garbage.
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will i
(@irwiups) reported
@ArloSmartHome @Verizon Absolutely the worst customer support of any company I’ve dealt with!
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Aaarav Khatri
(@AaaravK) reported
@ArloSmartHome Can't reach support, can't talk to anyone about my order, terrible customer support. Dropping this company and going to RING! Do NOT buy from their Website.
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Helga G Pataki
(@HelgaGP33231933) reported
@ArloSmartHome The worst scam on the market, your cameras battery life is 3 months, then you have to buy new cameras, now they charge you monthly as opposed to nothing the first 3 months, and without your knowledge, be aware…
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MisWired
(@Killhippy) reported
@ArloSmartHome The Arlo pro 4 has a known defect where the camera does not reconnect if your Internet goes down you have to take the battery out and put it back in so if away or if its up a ladder or you are in a wheelchair like myself you left vulnerable #ArloPatheticSecurity
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j
(@j85489059) reported
@ArloSmartHome I’ve purchased the chime 2. Set it all up but it won’t chime. It’s not on mute, I’ve tried resetting it and even removing it and re adding it, but still not working