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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (37%)
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Device Failure (30%)
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Sign in (16%)
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Website Down (9%)
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Errors (5%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willoughby |
Online Features | |
| Newland |
Device Failure | |
| Elk Grove |
Sign in | |
 Seedorf |
Sign in | |
 Perpignan |
Errors | |
| Williamstown |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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MauiSunset
(@Mauisunset98) reported
@ArloSmartHome #offline! Everything is connected, strong signal, I have xfi , and yet…… offline!! What the heck @ArloSmartHome ? Cams are in a separate home and can’t get there so it’s useless.
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cbow
(@MvpCbow) reported
To my fellow consumers whatever you do, don’t buy anything @ArloSmartHome they have the worst customer support. 🤬🤬🤬🤬🤬
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Legal Phil
(@DaemonXar) reported
Hey @ArloSmartHome, you’ve got a real problem with base stations not recording video from your cameras, and it honest to god feels like an effort to make us pay a subscription fee for peace of mind. You going to actual fix this problem?
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No_Mattic
(@No_Mattic) reported
@ArloSmartHome why have my cameras been down all day? Why no outage notification via email or the app? Im still within the trial period of your paid service, this is not a good look.
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3000 Love
(@spense_goblue) reported
@ArloSmartHome SOMEONE BETTER CALL ME. You have the WORST customer service on the planet. It has been over 2 weeks since I uploaded proof that you were double-charging me for over a year. You owe me a refund of over $240. I’m done with your **** products and your **** service.
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Roei Eisenberg רואי איזנברג 🟣
(@roeiwrites) reported
been recommending @ArloSmartHome cameras for years but after adding several new Ultras, my phone has become unusable with constant and incessant false notifications when I asked Arlo for a one-month refund ($10), I was denied for not bringing up the issue earlier what a joke
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TenBear
(@Tenbear24) reported
@ArloSmartHome Can’t see birds on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡
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Do The Right Thing
(@NotAppropriate2) reported
@ArloSmartHome - My Arlo Go camera (first version) batteries have been draining very quickly in the past month or two. Is a bad firmware update responsible for this?????
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Rich
(@FSURich) reported
@ArloSmartHome How can we keep a lookout if our camera is offline and you have no timeframe for restoration?
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SMisenplace
(@SMisenplace) reported
@ArloSmartHome Your cameras are good but your customer support is garbage. I just bought the Ultra2 bundle this week and can't get it to connect. In order for me to talk to someone, I have to subscribe? I'm not paying you for service if I don't even know if your product works!
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Wlad Kocerka
(@wladmir_k) reported
@ArloSmartHome - For the last few months I've been trying to renew my subscription. I've tried to contact support, but all they know is to ask me to clear my browser. Can I get real help here please?
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Grant OParity
(@go_parity) reported
@ArloSmartHome @mbmcrae Would love to do that.....if your system worked. Got any plans to fix soon?
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Michelle Bruni
(@Michellchelle) reported
Regretting buying @ArloSmartHome cameras. This is some buggy tech. Our motion detection keeps triggering but no videos display and nothing in the library. Seems like a new issue every week.
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Grant OParity
(@go_parity) reported
@ask_Arlo @ArloSmartHome KINDLY fix this. I am not able to access recordings thru the website today. It's obvious my system is not offline because notifications and recordings are coming thru on the phone app. This has been an intermittent problem for YEARS. Please fix it.
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Grant OParity
(@go_parity) reported
@ask_Arlo @ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡
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JAMES BAILEY
(@JAMES91133) reported
@ArloSmartHome don’t buy this. I bought a unit that was defective. I have been trying to resolve thru chat help for over a month. Spending hours on the chat. And still no resolution and no real attempt to resolve the problem. Just tonight the customer service just disconnected.
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TenBear
(@Tenbear24) reported
@ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports
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Adam Zuckerman
(@AdamZ) reported
@ArloSmartHome, Arlo email support is a joke. They're now telling me I need to return a camera I bought last week and rebuy it to get a discount they're offering on a new camera b/c their support didn't reply to a warranty request ticket when a broken camera was under warranty.
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Shaquille Sunflower 🌻
(@UrbanGem) reported
I wish y'all camera battery life wasn't so trash @ArloSmartHome
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Harriett O'Toole
(@HarriettOToole2) reported
@ArloSmartHome What's up with the 'appearing offline message?' I see status that it affects devices connected to wifi...any ETA on fix?
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Grant OParity
(@go_parity) reported
@BrettAScudder @ArloSmartHome @ask_Arlo and once again, logging in though the website it says camera are offline - they are not bc am receiving notifications through the phone app. Been a couple years with this problem, will it ever be fixed permanently?
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TenBear
(@Tenbear24) reported
@ArloSmartHome Can’t see an owl on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡
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JAMES BAILEY
(@JAMES91133) reported
@ArloSmartHome I purchased an Arlo Go and immediately had battery trouble. I contacted customer service about a replacement. they agreed to send a replacement. a week with no replacement I again contacted customer service who still can’t figure out how to send it. I’m stuck.
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eternal optimist
(@dettybo) reported
@ArloSmartHome can't access my library videos, apparently you are working in the problem, you've been working in this for weeks, paid a lot for your security cameras - are you going to fix this
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GreekGod 🔙 FROM FORBIDDEN KINGDOM 🐉
(@GreekGodJP) reported
@ArloSmartHome yall are killing me I fully reset 1 camera by disconnecting the battery to fix the auto motion recording one week and then the next week the other one stops working and I need to do the same thing...
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themaster
(@themaster727) reported
@ArloSmartHome hello I'm having an issue with my wirefree door bell. No matter what I do I can't get motion alerts on my phone, echos, Nests or my Arlo Chime. Door bell ringing is working and motion alerts work on all my other Arlo cameras!
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cbow
(@MvpCbow) reported
These @ArloSmartHome cameras and support systems ******* suck!! The worst investment ever! Always give you the run around
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Grant OParity
(@go_parity) reported
@ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡
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Paul Tinay SDP
(@paultinay) reported
@NevialArolyn @ar_rothschild @ArloSmartHome Gosh you’re right. My bad. Looks like my Nest but on closer inspection I can see Arlo!
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Winterboarder
(@CryptoZooGuard) reported
@ArloSmartHome i got 2x Pro4 cams that show offline. One is still sending alerts and video. The other can’t detect it after trying to fix it. Can’t find any help just robots.