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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (38%)
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Online Features (33%)
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App Crashing (11%)
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Device Failure (9%)
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Website Down (7%)
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Errors (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Magstadt |
Sign in | |
 Adelaide |
Online Features | |
| Adelaide |
Website Down | |
 Albuquerque |
Website Down | |
| Longmont |
Online Features | |
| Paderborn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Mike.G
(@myke_gordon) reported
@ArloSmartHome Not happy with customer service. Spent over $400 with home smart security. Not working due to apps updated. Left without security. Cannot connect with new app😡
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Phill Hendry
(@phillhendry) reported
@ArloSmartHome anyone able to help with UK support? Raised a support case, waiting days on reply, call contact number and jump through automated hoops and wait for 10 mins only for it to cut off due to "technical difficulties" and no live chat for UK either! Awful service.
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Jose Gonzalez
(@JoseDotGonzalez) reported
@mbmcrae @ArloSmartHome I have tried it and it never seemed to work for me. It might be user error though. Ill test it again tonight.
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Miles Larsen
(@Opinionatedwon) reported
@ArloSmartHome worst support I have ever seen. 5 open tickets no replies response or answer. Paid for overnight camera and it never came. 8 days and counting....
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Jason Sutton
(@WantAGeek) reported
.@ArloSmartHome your products really are terrible. The baby cam shows a live stream that froze at some point in the night. It lags by at least a couple of seconds and quite often, it just sits there trying to connect. You should be ashamed of selling this as a baby safety device
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mypifi
(@mypifi) reported
@ArloSmartHome seriously I'm getting fed up coming home to find my cameras are offline, I have no confidence in your system and I'm on a subscription with yourselves. Really poor. Why not let the customer choose if they want an update and more importantly be there when it updates
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twistdwop
(@twistdwop36) reported
@ArloSmartHome Worst customer service ever! Couldn’t understand the rep. All he did was read from a script. You need a number for billing questions
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Gerardo
(@airfish777) reported
@arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.
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Ned Mollison
(@nedmollison) reported
@ArloSmartHome - same contact issues as other tweeters. Trying to subscribe but web, chat, and phone have not worked for days. Please help me give you money & save more nighttime wildlife recordings! (Related: no more subscription reminder emails needed.)
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MeanestMomOnTheBlock
(@MMomOnTheBlock) reported
. @ArloSmartHome switching to @ring today Bait & switch sales tactics ruined it 4 me. Waited weeks for CS to return inquiry Would help if agents had language skills
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Love Is Life #YNWA ✡️✡️🕎
(@billsaysthis) reported
@ArloSmartHome As a developer I know off by one errors are very common but I’d hope your team could fix the issue on the iOS doorbell app badge count
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markfriedler
(@markfriedler) reported
Hey @ArloSmartHome love the video doorbell but changing WiFi networks is almost impossible. The doorbell WONT scan the QRcode and there’s no work around. The support is terrible. No answer on phone. Help please
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sara
(@sm_stkt) reported
The alert video is not saved, my country was not added to the system, I bought the camera in December 2020 and so far my country has not activated, why was I not informed of this big problem before buying @ArloSmartHome @NETGEAR #Arlo #Netgear
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Gerardo
(@airfish777) reported
@arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.
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Dave, Not Dave
(@davidcouncil) reported
@ArloSmartHome It is the same issue on your forums since 2018. Cannot drag cam from inactive to active. Now my smart notifications are off, and I get 100 notifications a day, and my battery dies in 2 weeks. Cannot ignore cars or animals.
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AFPILOT
(@AFPILOT1) reported
@ArloSmartHome support team continues 2 disappoint-Since January I have been trying 2 update my credit card info-exp date changed-with no success-I must have 4 case numbers-latest one 42330551- I'm not sure how good they R at product support-but 4 account support- they R TERRIBLE
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🗣️ citizenswain 🗣️ (she-her-YO!)
(@citizenswain) reported
@ArloSmartHome @mbmcrae @reviewed i have just spent 45 minutes on the phone trying to get help with my Arlo account from someone who has only confused me 1000x more than I was when I called. Why are you farming out your customers service to non-english speakers? it's ludicrous. problem NOT resolved.
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sara
(@sm_stkt) reported
The alert video is not saved, my country was not added to the system, I bought the camera in December 2020 and so far my country has not activated, why was I not informed of this big problem before buying @ArloSmartHome #Arlo
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Gerardo
(@airfish777) reported
@tron1con @ArloSmartHome I'm running on to the same issue, once the subscription period ended (I never signed up for the subscription) Very frustrating
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tjrat25
(@TimRadtke7) reported
@ArloSmartHome worst system. I cannot change alert tones on a new iPhone 12. Burns through batteries. Run from this system
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Jimmy Gregory
(@Jim5ta) reported
@ArloSmartHome is your website down as I can’t log in it just shows a spinning wheel
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Paul B.
(@BonefishPaul) reported
@ArloSmartHome Suddenly stopped receiving notifications on iOS app. Problem began with latest app version 3.0.1. Kind of important to have notifications. When will this be fixed?
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PDXnowATX
(@greynraney) reported
@ArloSmartHome any chance we might get a firmware update soon? Constant false “vehicle alerts” are making me cranky. Camera records for 4-5 minutes and there’s literally nothing there. I’ve set the position well below the shaded area and turned sensitivity way down. Not helping
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Robbie
(@robbie_DM) reported
The only thing reliable about our Arlo is knowing that whenever we want to use it, it will tell us that the devices "appear to be offline". @ArloSmartHome
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gh_in_mo
(@ghinmo1) reported
@BrianfromSTL @googlenest Agreed. I LOVE my @ArloSmartHome setup. Have multiple wifi w 2way audio cams outside. Solar panel powered. Even have a very ancient gen1 of theirs STILL going like a champ. Was wooed by Google in the worst way to buy a Nest doorbell. Please don’t be a fool like me.
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Neel Patel
(@nbpatel11) reported
@ArloSmartHome My outdoor cameras stopped working 3 months ago and have been waiting on the replacements for 2 months. Any help at all here?
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Rich Adams
(@RichDAdams) reported
Hey @ArloSmartHome your schedule & geofencing settings have stopped working and I'm having to manually arm & disarm the system... Any update coming to fix this? Using VMB3010r2, H16/H7 cameras & doorbell. With iPhone as my controller.
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Cassius A Gray
(@408Cassius) reported
@ArloSmartHome @mbmcrae @reviewed You should tell your customers to look at your "Ask the Arlo Community" section prior to purchasing any Arlo products. It's full of complaints, issues, broken features, and no support. Even if you submit a ticket, it goes nowhere. #WorstCustomerServiceAwards
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Roberto
(@bob_in_atlanta) reported
@ArloSmartHome I’m having trouble with a camera and I’m trying to get through to Support. I finally got into chat and got the message “Chat terminated by agent.” What gives?
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Rich Adams
(@RichDAdams) reported
@ArloSmartHome App is allowing me to select, then it just gets stuck or I have to deselect geofencing every day for it to recheck my GPS location. No error message, just nothing working properly. Will contact support tomorrow, thanks.