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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (32%)
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Sign in (26%)
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Errors (13%)
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Website Down (12%)
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App Crashing (9%)
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Device Failure (9%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
Sign in | |
 Kuala Lumpur |
Online Features | |
 Atlanta |
Device Failure | |
| Greenville |
Errors | |
| New York City |
Online Features | |
 Ballerup |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Allan Smith
(@_allansmith_) reported
from
Carpinteria, California
@ArloSmartHome how should activity zones work? I keep getting alerts for activity outside of the zone.I have adjusted my camera down such that most of the traffic is in the “gray” upper band but still get activity triggered
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Dan
(@dannybfmv) reported
@curryspcworld @ArloSmartHome If it's not a ps5 I don't give a ****
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Tim Hill
(@HillTim) reported
Hey @ArloSmartHome now that you have totally broken the app with your rubbish 2FA attempt... are you going to fix things??
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Tess Bernard/Fultche
(@sexytesstie) reported
Hello all another if you out there have @ArloSmartHome this service is the most unsafe service I’ve ever seen . They do nothing to help but tell you to buy more product . The Arlo dies in less than a year , snd now no ones responding. Covid? ? ?no to arlo
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jack dingley
(@jackdingley4) reported
@chimpiemunki @TeamKnowhowUK @ArloSmartHome Me too ! They respond quick enough if you leave a bad word but the minute you want you problems solved they go silent again. My patience has run thin been trying to resolve this for a week now, and Rory wanders why we are angry
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robert watson
(@rob_watson_96) reported
@curryspcworld @ArloSmartHome Can you help me with my order been on the phone over an hour and still nothing
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Larry Martin
(@LarryMartin) reported
from
Croton-on-Hudson, New York
@ArloSmartHome Bought a top of the line (supposedly) camera system from you and suddenly it stops recording at night?? Apparently lots of other customers have had the same problem. No solution online or via a support chat which was disconnected. Case 41928326.
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Anthony Scardina
(@AnthonyScardina) reported
@ArloSmartHome How can I open a support ticket? I'm having an issue with Arlo and Google Home Assistant.
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St Olaf Butter Queen
(@Diggvintage) reported
@curryspcworld @ArloSmartHome Your customer service is in a mess, your ordering system is broken with nothing actually arriving.
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Ace
(@Acee626) reported
from
Pasadena, California
@ArloSmartHome worst home security cameras out there. I can’t believe a product like this exist
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Erica P
(@erica_l_perry) reported
@ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?
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Vanessa C Campbell
(@VaneCadetto) reported
@ArloSmartHome my app is not working, it’s not showing me any recordings! i need help with this
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Invy
(@Invyism) reported
@TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.
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Logan
(@loganthefirst) reported
@EufyOfficial Are there any plans to offer solar panels we can plug directly into the cameras so we don’t have to take them down to charge every 200 days or so? Similar to how @ArloSmartHome does it with their cameras?
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Jesse Hyatt
(@JediCataclysm) reported
@ArloSmartHome help! I bought 6 ultra 2 cameras but when I change the settings away from super wide 180 I can’t change back! I’m stuck at 155 or 120. Also can I use 2 base stations? Thanks!
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William Bent
(@stryker369) reported
@ArloSmartHome I sent my in laws a request to access one camera on my system. I sent them the email invite and they got the app and set up an account. Now when they open the app, it wants them to set up an arlo system. They just want to view mine, not set one up. Help please.
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Scott Fortuna
(@ScottFortuna) reported
@ArloSmartHome your app is terrible. When I’m away from home and want to connect to one of my cameras, it should work instantly, and every time. You’ve failed, and there are competitors. That’s capitalism.
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Finchwizard
(@Finchwizard) reported
@ArloSmartHome @ArloSucks typical Arlo garbage. Don’t think I’ve seen a thumbnail update properly despite their being footage and a crap lod of it. Plus it’s not recording and missing things anyway. If I were paying for it I would be even more pissed off. #stayaway #arlo
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@ArloSmartHome @ask_Arlo still waiting for a reply regarding your poor UK customer service and your faulty goods also blaming @Duracell saying the batteries are different in England and the US despite saying the doorbell is compatible
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Josh Nichols
(@MrBlank) reported
@ArloSmartHome I had to completely set up my Arlo cameras again because they suddenly stopped working with AppleHome. I got it done but need on the Arlo website to add my cameras to the Arlo Plus subscription. The Verify Device step on login doesn't work at all. (push or email)
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Shane van de Boogaard
(@php_llc) reported
@ArloSmartHome So my replacement is set up and working but the battery has drained 40% in a lil over 24 hrs. The solar panel charger seems to do nothing. Now I gotta worry abt short battery life and a solar charger that does nothing? C'mon guys, wtf?
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Craig Strong
(@craigstrong) reported
from
Richmond, England
Been having loads of issues with my @ArloSmartHome in the last month. Stops recording for no apparent reason requiring a reset. The latest issue is the timeline is all out of synch and showing the older footage than the time stamp. Did you not consider daylight savings ??
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Ed Hayes
(@EdHayes87) reported
@ArloSmartHome Just been on with your support chat about stolen camera. Once they discovered it was purchased from Amazon they declined to help. I have loads of Arlo stuff and this is a crap way to treat loyal customers - regardless of where they bought the kit
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Mishi
(@mishiii_24) reported
@ArloSmartHome I need help!
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Charles Singer
(@Charlessinger) reported
@ArloSmartHome the worst customer service. Was on hold for 2 hours and 15 minutes only to have the call disconnected.
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
Pic isn't clear as @ArloSmartHome ArloQ video is so compressed it's doesn't give 1080 anymore. It's so bad it's almost unusable. Only use it to see if anyone entering the property. Even during the day you can't tell who someone is 2 metres away. Faces pixelated! Don't buy Arlo.
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Gators|Packers Above All Else
(@eazy_cheezy_) reported
@ArloSmartHome Your security cameras are garbage and do not work.
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S. C.
(@456csr) reported
@ArloSmartHome , my video library currently isn’t accessible. Any idea on a turnaround time for a fix?
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Scott Simmons
(@editblog) reported
Hey @ArloSmartHome despite your cameras not working very well I’m trying to like your product but getting 2 and 3 promotional emails a day is a bit much. That isn’t helping.
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Christine Madsen
(@cmadsen81) reported
@ArloSmartHome I’m getting an “There was an error obtaining your library. Arlo team is working on this issue.” message. When/how can this be resolved?