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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (33%)
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Device Failure (31%)
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Sign in (21%)
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Website Down (10%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Saint Charles |
Sign in | |
| Panama City Beach |
Sign in | |
| Willoughby |
Online Features | |
| Newland |
Device Failure | |
| Elk Grove |
Sign in | |
 Seedorf |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Grube
(@aligrube) reported
@ArloSmartHome The customer service for this company is terrible!!!!
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Alison Grube
(@aligrube) reported
@ArloSmartHome Your customer support is terrible. It’s been three weeks now with no help I keep getting emails telling me to do some thing that I’m not able to do and you’re not able to put me in touch with a human to help me. You’re a terrible technology company with no help to the customer.
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Alison Grube
(@aligrube) reported
@Fatima905769962 @ArloSmartHome I’m having similar and terrible problems with Arlo it’s been three weeks now and they haven’t put me in touch with a human to help me. In the end I had to call my credit card company and block them from taking my money and I’m getting a new system.
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dal
(@ramalad) reported
@Kaptivate @ArloSmartHome What ********...... I would be swapping that **** out for something from a company that cares more about their customers.
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Buddug~#We need a GE~FBPE~LongCovid~EDS ME ⚫🕷
(@pwsimerimiaw) reported
@ArloSmartHome I am desperate to have contact with customer care ar Arlo to return an item sent to me in error. I get through to technical support who cannot help. They sold me the wrong item, now say there are 'policies' to stop me getting a collection return.
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Brazen Iron
(@BrazenIron) reported
@ArloSmartHome cameras are trash.
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Alison Grube
(@aligrube) reported
@ArloSmartHome your support team and customer service is the worst I have ever experienced! Not only could you NEVER connect me with a human or solve my problem, you are now sending me unrelated problems to solve. You are NOT a smart technology company... not smart at all.
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Alison Grube
(@aligrube) reported
@ArloSmartHome It has been three weeks and you still haven’t resolved my case or put me in touch with a human to help me yet I still get email almost every night from you.
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Rockitaerials
(@rockitaerials) reported
@ArloSmartHome @ArloSmartHome - A year of library footage was taken from us with no warning when we replaced a broken Arlo camera. Our account is in good standing. Can you help us get all the footage we paid for back please?
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Kathleen Hennessy
(@khennessy07) reported
@ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device
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Joshua Dijamco
(@JoshuaDijamco) reported
@ArloSmartHome Is Arlo down at the moment? All of my cameras are suddenly offline and trying to re-add one of them is failing repeatedly.
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Alison Grube
(@aligrube) reported
@ArloSmartHome There is no relaxing with you when I can’t get a person on the phone to help me with the fact you’re billing me for something I don’t use and you can’t find my account. Daily I’m getting new emails about things that you think I have done wrong so that you can’t stop billing me.
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Kaptivate
(@Kaptivate) reported
@ramalad @ArloSmartHome I won't give them any more money that's for sure. I spent the extra time to figure out how to fix it all but wow it is just gross tactics.
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Alison Grube
(@aligrube) reported
@ArloSmartHome @Cawths01 Your DM support is terrible and it’s been three weeks now that you’ve been not able to help me. Please put us in touch with humans. I Will not let anybody I care about use your system.
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D. Elliot Woods (ELLIOT)
(@DElliotWoods) reported
@ArloSmartHome Hi... are you guys having some sort of issue with online purchasing? I've been trying to make a purchase from your website for 45 minutes now and am getting an error message that suggests I contact you. So... I'm contacting you. Thanks.
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TheAlphaSwede 🇸🇪🇺🇦🇺🇸
(@TheAlphaSwede) reported
@ArloSmartHome Fix your ****, for this money we want a better service!
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Doc Holliday
(@jiggywitit75) reported
@ArloSmartHome Do not buy! Absolute Garbage. Arlo Pro 3 is more troublesome than it’s worth. Base station won’t stay connected and camera battery life is pitiful. Customer support is horrible.
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Optimus (Parody)
(@TeslaOptimusAI) reported
@ArloSmartHome ai need help connecting my baby arlo, I am expecting my second baby but the camera wont connect to my network
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Musabbir H. Khan
(@MusabbirHKhan) reported
from
Paris, Île-de-France
@ArloSmartHome is there a limit to how many cameras I could see from HomeKit? I am planning to buy 10, but if there is a limit, it wouldn’t serve my purpose. Need some #help answering the question.
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Bre
(@bbreezyfbaby) reported
@ArloSmartHome is a terrible company. My camera is useless lol do not buy from them.
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Alison Grube
(@aligrube) reported
@ArloSmartHome @Cawths01 Arlo I’ve been trying to get a human to talk to me for three weeks now and you are of no help it’s so absolutely frustrating the worst customer support I’ve ever had
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Fatima
(@Fatima905769962) reported
@ArloSmartHome Your customer services in the UK are refusing to help us return cameras which we recently purchased. We have called several times but are told that we are to wait for an email which is never received. We have already bought and installed cameras from you
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Alison Grube
(@aligrube) reported
@ArloSmartHome Arlo! You have the very worst customer service I’ve been trying to cancel my subscription and you have me in a runaround loop of the same questions telling me I don’t have an account with you yet you’re billing me … And you cannot connect me with a human to help stop this
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Herrmann8er
(@Herrmann8er) reported
@ArloSmartHome why are you changing your logo fom a bird to a house? Do you know how many other apps use a house logo? Why not just leave it alone if it isn't broken? Lol
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Ryan Sam
(@ryansam06) reported
from
Stockton, California
**** you @ArloSmartHome !!!! Can not step **** up!!!! Lame asssss device. **** is annoying as ****. Yes I'm in wifi 2G piece of **** crap.
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tjroberts04
(@tjroberts04) reported
@ArloSmartHome you’d think when you’re having trouble with cameras that were pretty expensive that I could find somebody to talk to not just a robot.
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jeremygaffer (He / Him)
(@jeremygaffer) reported
from
Los Angeles, California
WTF @ArloSmartHome … Literally nothing has changed in my home, doorbell still works, lights still work, but ALL cameras take a ****? What update did you push out? Anybody else?
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Q
(@QIs4Quantum) reported
Security System on Oct 21 2022. As such, I am encountering blank pages when I try to pull up a number of web pages Please fix the damage you’ve allowed them to do to my iPhone within 48 hrs or I’ll switch my browser Thank you @AppleSupport @ArloSmartHome @Xfinity
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julianna
(@julbeelee) reported
Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product
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zephiK
(@zephiK0) reported
@ArloSmartHome your latest iOS update is bugged. Shows my camera and base is offline but it isn't. Data is still retrievable in the library