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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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App Crashing (26%)
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Sign in (20%)
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Online Features (17%)
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Website Down (15%)
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Errors (11%)
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Device Failure (11%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Selb |
Sign in | |
| Gevelsberg |
Errors | |
 Greater Sudbury |
App Crashing | |
| Vancouver |
Sign in | |
 Longmont |
App Crashing | |
| Cary |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Wyldfyre
(@m_wildfire) reported
@ArloSmartHome @bluedogprinting This is the worst customer service I've had in a long time.
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Karl Kleiderer
(@Charlottetri) reported
@ArloSmartHome is your subscription server down? I added a doorbell but it won’t activate it because it says I don’t have a subscription so tried updating it. App will not let me.
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Kathryn Gainey
(@katp25) reported
@ArloSmartHome worst customer service ever! Refuses to cancel my service. I no longer have the device and have been trying to cancel since June 28th. No one calls me back or answers me in anyway. Crooks!
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SuniSkys78
(@SuniSkys78) reported
@ArloSmartHome @Maxillaria10 I agree, they use to have great customer service yrs ago. Not anymore, you can't reach a live person and chat is a joke. It seems their server is down again today for the last 4 hours I have no access. It's not my connection bc everything is working!
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Sherri
(@SimplySherriUSA) reported
@ArloSmartHome Cannot live view anymore. Your app is broken! In order to live view I have to toggle off ‘local 2k live streaming’ under video settings. Fix this!!!
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Arlo Camera Support
(@InfoarloS) reported
@DonaldSmallz @ArloSmartHome The Official Arlo Support to Resolve Your Technical Issues Regarding Your Arlo Security Cameras and Base Stations. For More Help Contact On: +1-855-955-4001.
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Donald Small 🚜 🇺🇸
(@DonaldSmallz) reported
@ArloSmartHome Ha your supports slow. This was in 2019. Right after that I got rid of arlo cause its over priced and sucks.
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Bryan Krux
(@Bkrux4real) reported
@ArloSmartHome fix your app tired of having to log back in for my mother every 2 days.
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Spn
(@SpoonBTW) reported
@ArloSmartHome your doorbell is terrible, isn't connected half the time and ya'll want a monthly subscription for it to barely work??
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Paul (Go Avs!)
(@Kahuna_2010) reported
You planning on fixing the 2K video streaming or nah? @ArloSmartHome and dont send a link to “how to _______”. I know how to ________. It’s also in your knowledge base as a know problem.
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J.P.
(@jaytheprofit) reported
@allanritchie911 @ArloSmartHome Replace the batteries They go bad
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—N—
(@NarlaForQueen) reported
@allanritchie911 @ArloSmartHome That's pretty bad service that availability to technical support depends on your subscription 😕
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Scot Parker
(@scot1711) reported
@ArloSmartHome The web interface has gone downhill! When will you fix the bugs that are listed all over the Arlo community? I won't buy another Arlo product until Arlo shows interest in fixing them!
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faces
(@facesOfEth) reported
@NoKapRich @ArloSmartHome Yeah they’re pretty bad. And their support is nonexistent. I hear the UniFi ones are much better.
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Michael Poli
(@mpoli2ny) reported
@ArloSmartHome this company is straight ****** trash. Don’t buy anything from them. I’m sincerely speaking from experience. Don’t believe me?? Look up Arlo and see how long it takes you to get a number and then when you get that #, tell me if you ever talk to some 1. F these guys
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rich (-448.eth)
(@NoKapRich) reported
Is it just me, or am I really only able to use this Arlo **** on one device.. Nor does it save footage.. What ******* purpose does that serve. Save y’alls money & time.. this is bullshit and fraud. Lmao. @ArloSmartHome
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Moose Tesourão
(@MooseTesourao) reported
@ArloSmartHome I’ve been having this problem for a while but the Arlo app randomly logs me out without any notification.
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Proud to be Ultra MAGA
(@InGodWeTrust614) reported
from
Tega Cay, South Carolina
@ArloSmartHome even though I've set video doorbell to no vehicles, I get every single frigging vehicle that comes or goes down my street. What's the deal????
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LUGA
(@luga2020) reported
@ArloSmartHome when are you going to fix geofencing in your ios app?. It is irritating cameras not activating automatically…
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dinsmore/steele
(@dinsmore_steele) reported
@ArloSmartHome we can’t get any help and the app is worthless
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Russ Douglas
(@rdouglas8) reported
@ArloSmartHome my pro 2 cameras went offline after a code update on 9/18/22. I was point to Support but there isn’t any help if your cameras are over a year old except for a bot or the Arlo community. Arlo pushes the updates but has no responsibility if they break you cameras.
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Sophie St. Clare
(@paratracker) reported
@ArloSmartHome Are you ever going to fix the server-side bug that shows two (of my twelve) cameras off-line on the web interface, when they show online on the app? It's irritating and it's obviously NOT the device or the network (i.e. a setup issue).
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dinsmore/steele
(@dinsmore_steele) reported
@ArloSmartHome why is nothing working? Tech support is useless. Help.
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RobXbalboa
(@Rob_balboa) reported
@ArloSmartHome you have the worst marketing setup in history, the software Charge of 9.99 per camera, is the worst idea yet, somehow we can get a 49.00 camera on amazon that has every feature INCLUDED, CVR everything . I have 10 arlo cams and have never once got to use the full software, sad
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Jim
(@James_Andrew33) reported
@ArloSmartHome products are such garbage. Only thing worse than the products themselves is their incredible lack of customer support. Looking for better options like @Ring
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Blue Dog Printing
(@bluedogprinting) reported
@ArloSmartHome I need support contact info. The info on the online support and chat bot have been unable to help. I need to contact a human.
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Windex Popsicle
(@WindexPopsicle) reported
@ArloSmartHome And all I’m trying to do is checnge the network and it can’t read a stupid QR code. Fix this ****.
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Windex Popsicle
(@WindexPopsicle) reported
I’m not sure which is a worst set up situation, @ArloSmartHome or MyQ. Both suck.
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TracksAllDay.eth
(@TracksAllDay) reported
Basura, my @ArloSmartHome video library is always having issues. I thought Ring was trash, but Arlo is there too.
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mia moore
(@mi4moore) reported
@ArloSmartHome I like Arlo systems, don’t get me wrong. But I have been trying to resolve this problem for 2 days. Two days.