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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (36%)
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Device Failure (30%)
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Sign in (18%)
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Website Down (9%)
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Errors (5%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Panama City Beach |
Sign in | |
| Willoughby |
Online Features | |
| Newland |
Device Failure | |
| Elk Grove |
Sign in | |
 Seedorf |
Sign in | |
 Perpignan |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Zac
(@Zacctastic) reported
Trying out some @ArloSmartHome Ultra 2 cameras. Can’t connect to HomeKit with “unauthorized accessory”. Tried factory reset. No go. Now trying live chat help.
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Ian Davies
(@iandavies391) reported
@ArloSmartHome @NETGEAR I know your support people are working at home but the last 3 calls I have made have been a waste of time. At least give your people good internet at home so they can work properly and be herd. 3 calls and an hour later still have the initial problem.
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HerbFromChicago
(@HerbFromChicago) reported
@ArloSmartHome Is the Arlo cloud down? I get alerts but nothing is being recorded to my library. I see my devices in the Arlo app but can’t “play” any of my devices. Yes, everything’s been restarted to no effect.
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atomicteacup
(@atomicteacup) reported
@curryspcworld @ArloSmartHome @curryspcworld Disgusting Service, 27/11 Ordered 2 Monitors, 27/11 Currys email me confirming Delivery on 3/12, 3/12 NO DELIVERY. Called Customer services 5 times, calls cut out, Tried webchat, they say they not allowed to help this is sales only????!
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Sean Cox
(@hscox030) reported
@ArloSmartHome @IFTTT I have a rule: If a @smartthings switch turns on Then arm an Arlo cam Problem is my Arlo Q cam isn’t arming I have another to disarm. I deleted the rules in IFTTT then created new but they still aren’t working. It used to work but no longer. Any help guys?
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...
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Arty
(@MaeecsX) reported
@ArloSmartHome is Arlo down? Hasn’t detected motion when there was motion entire day
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Phil
(@atkinphil) reported
@ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService
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Scott Craft
(@sabresfans2836) reported
from
Henrietta, New York
@ArloSmartHome what a joke your Arlo pro 3 cam is!! It’s a garbage cam! Can’t believe I wasted my $ on your cam! @alzassociation please don’t recommend this cam to any caretakers trying to protect their out of town family members!
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless... #arlosmarthome
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💥 B.C. 💥
(@bcar473) reported
@mbmcrae @ArloSmartHome Awesome! Thanks! Super frustrating to get surface level tech support from the chat that never fixes the issue!
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Scott Craft
(@sabresfans2836) reported
from
Henrietta, New York
@ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome yesterday’s update has shut down the ability for my new wireless doorbell to record video. Get alerts. No images. Can view live and manually record. FIX THIS!
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Trish Goggin
(@trishodonnell99) reported
@ArloSmartHome cancelling my subscription. Camera not working battery won’t charge. Arlo support not even responding. Buy Ring instead. @ArloSmartHome take your money but then ignore you
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Mark
(@Chick3nDinn3r) reported
Forgot to mention this all started because I had a package stolen and the 2 @ArloSmartHome pointed at it were both not working so they serve literally no purpose. Other than to give my ladder a workout when I have to get it out to resync or charge the things.
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Tre
(@LoudMouthTre) reported
Man @ArloSmartHome has the worst camera systems. Swear I spend more time changing batteries than anything else
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Lt. Andy Norris 🚔🇺🇸
(@LtAndyNorris) reported
@ArloSmartHome We sent our Video Doorbell and all parts as requested back on a RMA to have it replaced. We received the replacement doorbell but not the screws and part that is installed in the doorbell. Can you help?
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Kevin.
(@Km7D) reported
@ArloSmartHome Hi, I just purchased a Arlo Pro 2 to replace another base station that went bad. It doesn’t look like I can get my older cameras to record unless I have a subscription, but I should get 7 days free, correct?
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Jeryl Eastman
(@EastmanJeryl) reported
@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.
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walcy.carroll 😎
(@carroll_walcy) reported
@ArloSmartHome Horrible support from Arlo today. I’ve been a early adopter since 2014 back before the split from NetGear. There was an issue with my account which I didn’t realize until Saturday and which Arlo said I had two days to correct the issue so I call Monday.
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Rob's Podcast Mug
(@robspodcastmug) reported
Need some @ArloSmartHome @ask_Arlo help. Added my base/cameras to HomeKit and by default it added 3 of my 4 cams as “favorite cameras” on the My Home screen. For the life of me I can’t figure out how to add the last camera to the favorites. Any ideas?
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless... #arlosmarthome
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Ex Free school meals recipient in the High Peak
(@GiveMeSpace3) reported
@chadmccullough @ArloSmartHome We've had ours for a couple of years problem free
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Mark
(@Chick3nDinn3r) reported
If you were maybe thinking of purchasing an @ArloSmartHome product for someone for the holidays, maybe run far far FAR away. On top of all 3 of my cameras now not working, customer service just said "no refunds" and ended our conversation.
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david nico
(@davidenico) reported
and if the argument is they're terrible looking as to be a deterrent, thats nonsense, you need up close hidden cameras that can actually identify perps. @LOREXTECHNOLOGY @ArloSmartHome @googlenest
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Casey Wallace
(@cw4ll) reported
@ArloSmartHome trying to get in touch with a human at support, having an issue with a defective camera. Can you have someone contact me? Been on an infinite hold and finally requested a call back but I'm still waiting... 😴
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GASOLINE GLAMOUR
(@gasolineglamour) reported
just waited on @ArloSmartHome chat for 35 mins after being told I was next in line for an agent it then says no agents avail end chat. wtf #arlo
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome @HomeDepot We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...
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Team Knowhow
(@TeamKnowhowUK) reported
@Blockyarder @ArloSmartHome Hey Andrew, sorry about this; we try to make sure the website is as up to date as possible when it comes to stock levels, but given the sheer amount of different products we carry, it's not always possible. Let us know if you need any further help. - Rory
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DRC Electrical
(@DRCElectrical) reported
Very disappointed that my @ArloSmartHome cameras have both stopped working without warning and not getting any help to sort the problem out....unless I want to pay another £65 with no guarantees they will work after.....