Arlo

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Arlo Outage Chart 04/18/2024 20:45

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Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  1. Sign in (33%)

    Sign in (33%)

  2. Online Features (29%)

    Online Features (29%)

  3. Device Failure (13%)

    Device Failure (13%)

  4. App Crashing (8%)

    App Crashing (8%)

  5. Website Down (8%)

    Website Down (8%)

  6. Errors (8%)

    Errors (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesGrafton Sign in
GermanyHamburg Sign in
United StatesNewport Website Down
GermanyHamburg Online Features
United StatesHouston Device Failure
United StatesSan Antonio App Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Anonmis Anonmis (@Anonmis) reported

    @ArloSmartHome Hello, who can I reach out for support that can actually assist me with an issue with your cameras? I have opened multiple tickets on your website throughout the last year and support solves them simply by closing them with no response or solution

  • BJousiph Banan Jousiph حالمة (@BJousiph) reported

    @ArloSmartHome do you have customers service. I have an issue with my Camera.

  • laurakwhiteside Laura: Mom/Fur Mom/RN × 35 years now retired. (@laurakwhiteside) reported

    @ArloSmartHome So I have 5 cameras. I want to put one outside. I buy a solar panel at @BestBuy. They don't work together. Go back to BB , buy another panel but now told not available. So the only way to make this work is to buy a new camera? Arlo help support isn't helping.

  • guapeton4289 Hector Martinez (@guapeton4289) reported

    @ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol

  • TisheyeLens Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario

    @Explorographer @ArloSmartHome We have a Nest camera that goes offline constantly. We have up. Now we’re looking for a good alternative.

  • rakery81 Re-Anna (@rakery81) reported

    @punchpunch @ArloSmartHome Here to say I've had the same problem. Looks like there are a lot of people not happy with their so called support

  • DHead_GGSN Dwayne Head (@DHead_GGSN) reported

    @ArloSmartHome Can you explain to me how my car can get broken into and my Arlo spotlight camera didn’t even detect the motion from 5 feet away??? Unbelievable.

  • enhall1985 NateTheGreat (@enhall1985) reported

    @ArloSmartHome I just wanted to stop by and say, after 4 years of Arlo and multiple upgrades I realize your systems are absolute **** in all caps. So much is missed if I didn’t have multiple cams in the same area I would never have known. BE WARNED, DONT BUY THIS JUNK.

  • JimmyHLin Jimmy Lin (@JimmyHLin) reported

    @ArloSmartHome I've been ghosted by your CS team. My Arlo lights just stopped working. Help. Case Number: 42445853

  • bradleysiegel Bradley Siegel (@bradleysiegel) reported

    @ArloSmartHome My Hub says it is online with a solid blue light, but all of my cameras say they are offline. I rebooted my modem, what next?

  • ursonlybhaskar Bhaskar Saha (@ursonlybhaskar) reported

    @mbmcrae @ArloSmartHome Does this work? Been on support chats forever mahn! Cannot get my address registered! It's a nightmare to use your UI. It's 2021.

  • srbaker Steven R. Baker (@srbaker) reported

    @ArloSmartHome is the worst purchase I’ve ever made. It’s complete garbage. Unfortunately I think the competitors are all worse. :(

  • KlavsTaimins Klāvs (@KlavsTaimins) reported

    @ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.

  • davidchow 🄳🄰🅅🄸🄳 🄲🄷🄾🅆 (@davidchow) reported

    @ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.

  • Explorographer 🌎The Explorographer☮️ (@Explorographer) reported

    @TisheyeLens @ArloSmartHome Our Nest Doorbell goes offline once in a while. Turned out for us it was a bandwidth limiter on our Router booting it off as it was transmitting video. Also called a QOS setting. The wifi would get congested and the router would reset, booting off the camera.

  • TisheyeLens Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario

    @Explorographer @ArloSmartHome It just got to where it was offline more than it was on, so we stopped using it. Not a big deal as I’m home 24/7 these days, but when we start traveling again, I’ll want something in place.

  • rmsherriff Rebecca (@rmsherriff) reported

    @gardensimple @ArloSmartHome Good to know! That’s garbage.

  • kevingrice Kevin Grice (@kevingrice) reported

    Bought a 3 pack of @ArloSmartHome cameras from @BestBuy @BestBuySupport One bad camera and being told we have to return all 3 even though 2 are installed. Please help! #CustomerService

  • stuartsimmo Stuart Simpson (@stuartsimmo) reported

    @ArloSmartHome emailed last week to your customer support and haven’t heard anything back. 3 out of 4 of my products are useless and not working. This probably explains the similarities between product and customer care - shengus McKnight! Going to swap products to Ring!!

  • SamuelSolace Sam Solace (@SamuelSolace) reported

    Some @ArloSmartHome support techs require updated training. Two contacts (chat and phone call) neither solved issues and no help in online docs. Found solution on my own AFTER asking if it was a fix and was told NO.

  • jalex19100 Jason Alexander 🍮 (@jalex19100) reported

    Recording and videos for @ArloSmartHome constantly not working. Do we have any alternate firmware or router options yet or are we still stuck with Arlo’s crappy software? #arlo

  • paraskier Jesse Case (@paraskier) reported

    @ArloSmartHome why is services always down?

  • PresElectKalEl Kal El (@PresElectKalEl) reported

    @ArloSmartHome your camera system is complete GARBAGE my catalytic converter was stolen off my car ON MY DRIVEWAY and your stupid camera never went off 🤬 #arlocamera #arlo #timeforanewsecuritysystem

  • rakery81 Re-Anna (@rakery81) reported

    @JimmyHLin @ArloSmartHome I had the same problem Jimmy. Believe it took over a week to hear back finally. Then, when they finally do respond, they ask you to provide the same information you sent several messages ago.

  • askkevindotcom Calvin (@askkevindotcom) reported

    @ArloSmartHome sucks that it takes over 1m to sync up camera to my phone while on the same network. What is it with security about always been last to the show? Well I invested in the system and seems to be a big let down especially coming from a subscriber. #CustomerService

  • CSmyth2020 Curtis Smyth (@CSmyth2020) reported

    @ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport

  • CraigBeebe Craig Beebe (@CraigBeebe) reported

    @ArloSmartHome has been the second worst customer service I have seen... they are currently behind a cable company with no competitors in the area. Multiple unanswered support tickets and once you get someone on the phone they run you in circles and complete 1/3 of the agreement

  • Bronx161Street ⚾️🇺🇸Licker🇨🇴⚽️ (@Bronx161Street) reported

    @ArloSmartHome cameras intermittently connect and reconnect to WiFi. Let’s hope they are connected when it is no longer a drill... my camera has been offline for 3+ Hours

  • keoni3 keoni3 (@keoni3) reported

    @ArloSucks @ArloSmartHome They have gone to **** and worse. No annual plans, limited # of cameras supported per base station, and why the hell use base stations anyway! #arlosucks #netgearsucks

  • nmtttsd No More Thinking, Time To Start Drinking®️ (@nmtttsd) reported

    @ArloSmartHome why do I have to reboot my base station everyday to get the cameras to detect motion? Firmware 1.16.5.7_830_a530306. Fix it please. Annoying