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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (41%)
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Online Features (23%)
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Device Failure (21%)
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Website Down (11%)
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Errors (3%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pinneberg |
Sign in | |
 Leigh |
Sign in | |
| Aachen |
Sign in | |
| Willich |
Sign in | |
| Rieschweiler-Mühlbach |
Sign in | |
 Longmont |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Ex Free school meals recipient in the High Peak
(@GiveMeSpace3) reported
@chadmccullough @ArloSmartHome We've had ours for a couple of years problem free
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Abhishek Bhatnagar
(@Abhi26B) reported
@ArloSmartHome - Your Customer Service is worst of all! There is no after sales / warranty support in Australia. I had bought Pro2 cameras and within 1 week the battery died! I have been following with customer service since 2 months 42121207 and 42093876 no response from arlo
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Charlie Kwalwasser
(@ckwalwasser) reported
@ArloSmartHome video doorbell firmware update won’t work. It times out. Customer support is unhelpful. Please post a protocol for dealing with this issue.
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HSM
(@HSM41797107) reported
@ArloSmartHome are you ever going to fix the issue with connectivity on the Arlo Baby cam? It simply doesn't work
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Dip
(@1dipster) reported
@ArloSmartHome @gwaracha @ArloSmartHome my camera went dead after FW update and you are now even willing to fix my camera. It is only 18 months old. I will pay to fix my camera. How can you help me? #arlopro sucks
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Tiggy Boo
(@tiggyboos) reported
@ArloSmartHome @mbmcrae Wish mine had bothered to record when broken into but apparently motion detection can start recording minutes After it detects motion.....and cant record audio and motion together....useless, expensive piece of kit
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Caracuse
(@Caracuse) reported
@ArloSmartHome my arlo baby disconnects from our network every 30 seconds. It is NOT my router /network causing the issue which leads me to believe the WiFi in the monitor is going bad...
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Jason Szumlanski
(@szumlanski) reported
@ArloSmartHome Peace of mind? Try piece of junk. Replace my faulty Arlo camera (see case 42140169). Your customer service is a JOKE! Outsourced imbeciles. Or maybe robots. Worst customer service EVER!
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Caracuse
(@Caracuse) reported
@ArloSmartHome this is my second monitor now ....I love your devices, but when they are bad they are really realllyyyy bad.
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Paul
(@crazypeas1) reported
@ArloSmartHome trying to sign up to an account to set up the Arlo Pro 3 and not receiving the email confirmation. Tried a few times now to resend but nothing. Can you help?
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome Experiencing software issues. 4 different smart hubs 3 are shown offline - 2 CONFIRMED connected w/correct indicator lights. Receive notifications now and then. Cannot access or view videos. Need a fix!
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Scott Craft
(@sabresfans2836) reported
from
Henrietta, New York
@ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!
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Chad McCullough
(@chadmccullough) reported
@GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).
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Bob Kindulas
(@bobkindulas) reported
If you are shopping for security cameras, my advice would be stay away from @ArloSmartHome. Support is incompetent. Such a bad experience. The cameras are going back.
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Neel Patel
(@nbpatel11) reported
@ArloSmartHome All three of my Arlo Pro 4s went dead and I got NO help from the support team! Over $500 down the drain apparently!
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
.@ArloSmartHome Hi, You guys have got BIG problems. Arlo Library instead of having 7 days now only showing 2. All clips being deleted instead of the 7 days. No one to answer the Australian customer service line. People can't create new posts in the community. Please FIX this. TY
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Dan Ham
(@jangledbells) reported
@ArloSmartHome your baby cam is the most expensive, buggy, broken, piece of crap I’ve used. I’d only buy another one to give to someone I wanted to suffer enormously.
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Jason Szumlanski
(@szumlanski) reported
@ArloSmartHome why does your customer service suck SO BAD?! See case 42140169. Replace my SECOND faulty camera in my system during the warranty period. I'm tired of waiting (again). #Arlo
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Caracuse
(@Caracuse) reported
@ArloSmartHome pleaseeeeeeeee help a tired mom out here .....🙏🏻🙏🏻🙏🏻
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Ben BLM
(@benhm3) reported
@blacktechguru @ArloSmartHome Wouldn’t it be cool if we could offer a local, anonymized (zero trust) server for your customers for these?
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Jason Szumlanski
(@szumlanski) reported
@AlexTillas17 @ArloSmartHome I just got another unbelievably useless email from their team that supposedly handles warranty claims. I swear, it's a robot handling this department. This can't be an actual human... Unless they are purposefully screwing with me at this point. Worst customer service ever.
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chip black
(@chipblacklabel) reported
@AdamSinger @ArloSmartHome didnt someone hit your garage door too? or same issue
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Neel Patel
(@nbpatel11) reported
@ArloSmartHome - All three of my cameras stopped working 3 weeks ago and your support team has done nothing to help. Your customer support has been piss poor considering the price of your cameras! WTF???
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txogswell
(@txogswell) reported
@ArloSmartHome @HomeDepot Alright arlo has proven to be a crap brand. 1. Bad batteries 2. Cameras continue to go offline constantly! I will never recommend this brand again!
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Doty
(@tperodactyl) reported
@ArloSmartHome Poor customer service. Get an Arlo 3 for Christmas and give me an indoor mount and an outdoor mount for 2 cameras I want outside. So I have to pay $20 to mount my camera
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Raúl Güereque
(@raulguereque) reported
@ArloSmartHome, update your app please; it's buggin' again. 16x9 view is not working properly. Thanks! #CustomerExperience #customerservice @ask_Arlo
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Rafael
(@grillorafael) reported
My @ArloSmartHome baby camera is one of the worst baby products I have. This thing fails literally half the time I need to use it.
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Rob Mountjoy
(@bobrob1919) reported
@ArloSmartHome is arlo UK down,all my cameras are offline even after re-booting the base,and my internet connection is fine :(
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Doty
(@tperodactyl) reported
@ArloSmartHome Guess I'll look at returning it since you guys couldn't help me out. Would rather lose out on $400 than send me a $5 outdoor mount that shouldve came with the kit. One indoor and one outdoor makes no sense
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Jeryl Eastman
(@EastmanJeryl) reported
@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.