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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (33%)
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Device Failure (31%)
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Sign in (21%)
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Website Down (10%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Saint Charles |
Sign in | |
| Panama City Beach |
Sign in | |
| Willoughby |
Online Features | |
| Newland |
Device Failure | |
| Elk Grove |
Sign in | |
 Seedorf |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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🄳🄰🅅🄸🄳 🄲🄷🄾🅆
(@davidchow) reported
@ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.
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James MN VKS FN
(@MNvksfn) reported
Hey @ArloSmartHome SO EVERYTIME I LOG INTO VIEW MY CAMERAS I HAVE TO PUT IN THE STUPID 6 DIGIT CODE? This is stupid, I have a password and change it often, I shouldn't have to login and do this every time. I love your products but you can have them back and I will go another way.
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Calvin
(@askkevindotcom) reported
@Skuli1000 @ArloSmartHome I see that same thing and it's disappointed and a waste of time each time I try and use my system. The company is trash.
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Sleeping Dahlia
(@Sleeping_Dahlia) reported
Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.
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Declan
(@walshi01) reported
@ArloSmartHome so I have a base station that will not update, comes online then cannot add cameras because it says the base station is offline. But it’s NOT. What now?
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Justin Purnell
(@jpurnell) reported
@nadabakos @ArloSmartHome Roubling down on the baby monitor, but only because it’s HomeKit secure, beyond that Arlo build quality seems a bit suspect
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DerHerzog
(@DerHerzog) reported
@punchpunch @ArloSmartHome Thanks man. Their not bad products…until they don’t work… then the service is just…just bad.
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Calvin
(@askkevindotcom) reported
@delphijunkie @ArloSmartHome agreed company is trash. the at Dr yem doesn't work half the time. Any advice on where to report this so more people know about this.
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David Crist
(@DavidCristTX) reported
@ArloSmartHome I really want to like Arlo, but your customer service is crap. I can't justify buying 1500+ worth of stuff and having the manufacturer barely support the product. If I have an issue, I want to get responded to reasonably and not a couple months later.
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Calvin
(@askkevindotcom) reported
@ArloSmartHome @CEOAction get better equipment and better app please. currently the service is terrible. #CustomerService
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Storm 💭
(@Storm87139704) reported
@ArloSmartHome I want a wireless replacement for my wired doorbell. No idea who designed this setup, but WTF?! Just to change the network, open it, insert metal between 2 LIVE terminals. Can't get the QR code to scan after 20 min. TO CHANGE THE NETWORK!! What?!
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C. D. Langlois🌊
(@SFLiberalMom) reported
@ArloSmartHome our cameras stops recording at different times of the day. 3pm, 11pm, 7pm. Live view works when it wants to & when it does, only for about a minute then kicks you off saying you're offline. Last time it recorded was 7pm last night. So much for "protect" your home.
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Craig
(@CraigNYC2) reported
Thank you @ArloSmartHome for offering zero help and compassion because my “BABY CAMERA” stopped working but is out of warranty by 3 weeks!!! Embarrassing customer service. #Arlo #Netgear @NETGEAR
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s kulinski
(@Skuli1000) reported
@ArloSmartHome after less than a year my cameras stop stop syncing and support is no help even after they acknowledge there is a product problem
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Tom James
(@TheRealTomJames) reported
So @ArloSmartHome talked me into trying their Pro 3 camera system again, and after a couple of months I have the same problem as with the last system. The base station randomly goes offline and my cameras are useless. Seriously disappointed!! May return to Costco!
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gallorody
(@gallorody) reported
Hey @ArloSmartHome why does your system always crash? We reset it, update it, make sure everything is charged and working and when we want to check in on our home while we’re away the damn system isn’t working. Why???
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Calvin
(@askkevindotcom) reported
@FernandoScheps @ArloSmartHome Company is trash and doesn't work half the time. WORD FOR WORD. SYSYEM WORKS HALF THE TIME. SO PISSED WITH #arlo
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Henrik Voss
(@Vossi011984) reported
@ArloSmartHome May I have serious question, please? Why doesn’t my Arlo system sends an email/notification, in case a camera fails to connect? The camera seems to be offline, but I haven’t got any message from the system. Thanks for your support!
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JTrussell3
(@Trussell3J) reported
@ArloSmartHome Servers are down and app history does not work. Care to comment on this!???
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CuriousLiberty
(@CuriousLiberty) reported
@ArloSmartHome No, you can expect a nearly unusable system after being forced to use an inordinately bad 2 step verification routine EVERY TIME YOU TRY TO VIEW YOUR CAMERAS.. Arlo is horrifically bad to use now, stay away, look elsewhere..
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TJ Sanders
(@TJSandersHere) reported
@nadabakos @ArloSmartHome Maybe tech named after a hippie is a bad idea.
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John Harper
(@handsomejohnh) reported
@niall_mccabe11 @ArloSmartHome I have the exact same issue.
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Gregory Hartley
(@GDH_27) reported
@niall_mccabe11 @ArloSmartHome Put it on the tree. Pointing at the house. Problem solved.
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David Clegg 🇳🇿 🤘😆🤘
(@delphijunkie) reported
I give up. Time to contact @ArloSmartHome support to get them to help me connect my video doorbell to my smart hub. Despite their FAQ docs telling me my hardware and firmware versions support this, their software (iOS or Android) just doesn’t give me the option to do this.
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Stuart Simpson
(@stuartsimmo) reported
@ArloSmartHome emailed last week to your customer support and haven’t heard anything back. 3 out of 4 of my products are useless and not working. This probably explains the similarities between product and customer care - shengus McKnight! Going to swap products to Ring!!
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Tommy Corbett
(@tcorbett1974) reported
@ArloSmartHome why does my arlo app opens and I have video but soon as I do anything on the app it tells me arlo is offline. My spotlight which is not through my base works fine. Ever since the last firmware update my base does not stay connected to the internet?
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Nada Bakos
(@nadabakos) reported
Is anyone else having issues connecting the app to the hub with the @ArloSmartHome? I have 11 cases of calling support with zero help.
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atley006
(@atley006) reported
@ArloSmartHome camera system is a absolute rip off!! Pay good money for a **** camera that doesn’t even record without a subscription! Fkn bullshit!
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Laura: Mom/Fur Mom/RN × 35 years now retired.
(@laurakwhiteside) reported
@ArloSmartHome So I have 5 cameras. I want to put one outside. I buy a solar panel at @BestBuy. They don't work together. Go back to BB , buy another panel but now told not available. So the only way to make this work is to buy a new camera? Arlo help support isn't helping.
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Serkan Uzbey
(@SerkanUzbey) reported
@eBay @ArloSmartHome Hey eBay, Why are you Stealing MY Money!!! I talked to your customer support for 2 hours and they hung up on me without a solution! Transfers between the same two departments over 10 times and no help! I just want my money! #Crookedebay