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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (33%)
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Device Failure (31%)
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Sign in (19%)
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Website Down (10%)
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Errors (5%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Panama City Beach |
Sign in | |
| Willoughby |
Online Features | |
| Newland |
Device Failure | |
| Elk Grove |
Sign in | |
 Seedorf |
Sign in | |
 Perpignan |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Shiba Inu Token
(@ShibaInuCoin13) reported
@Zenia1019 @ArloSmartHome Worst customer service ever. I'm convinced the product is trash. We all have the same complaints and we all get a copy and paste response on how to fix...which never ever works. They have sooooo many 1* reviews with the same complaints.
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Corndogger16
(@corndogger16) reported
@ArloSmartHome your product is trash. Your costumer service is the worst I’ve ever dealt with. How you’re still in business is baffling! After an hour of absolute frustration, you still didnt help. If this company bankrupts, it will all fall on this **** infrastructure. Get bendt
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DelNortez
(@delnortez) reported
@ArloSmartHome I spent four hours trying to get the simplest of questions answered by your support today. No luck, even when I tried to pay your support extortion. I guess tomorrow I’ll rip out your garbage equipment and find a company who cares about paying customers. #ripoff
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DelNortez
(@delnortez) reported
@ArloSmartHome Hey folks I found out how to get the attention of Arlo “support”. Call Bob at 408-824-7000 and he will forward your info to Arlo “support”. Bob’s a nice guy but doesn’t understand how Arlo support got so broken.
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Hummelmose
(@hummelmose) reported
I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice
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Steven B \m/ \m/
(@frizzlefry2) reported
@ArloSmartHome Support was not helpful. Trying to blame a battery issue when the batteries have run only three days. Awful, just awful
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Pär-Jörgen Pärson
(@pjparson) reported
Hey @ArloSmartHome - your support is closed on weekends - that is really crazy for a security company. My system is down and i have nowhere to turn until Monday. Not ok!
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John
(@GearheartJohn) reported
@ArloSmartHome No support and now 2 step verification. No wonder they have closed down phone support, probably couldn't handle all the complaints.
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amers kayla
(@AmersKayla) reported
@ArloSmartHome It sucks when you put a wall between the consumer and the company. customer service is terrible and you don't allow us to talk to anybody on the phone. The company "ring" does you can actually talk to somebody. Why would you not want to talk to your customers #arlo
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Yonica Squires
(@HRGirl411) reported
@ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise
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Ben Walter
(@BenjaminGWalter) reported
@ArloSmartHome Just an terrible install experience. I’m having issues and cannot contact support. #fail
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Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome Arlo has the WORST customer service I have ever received. I have been in communication with them for 2 months and have yet to get the problem solved. I never talk with the same person and have to re-explain….
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Chris Higham
(@rl_chris_higham) reported
@WHG17 @ArloSmartHome @omlet here - gerbils never even made an attempt... our black ninja hamster has trouble written all over him
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Chris Briggs
(@confusedmatrix) reported
@jbrooksuk @ArloSmartHome Another vote for @EufyOfficial from me. Battery can be an issue when using with HomeKit though
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Omlet UK
(@omlet) reported
@rl_chris_higham @WHG17 @ArloSmartHome Oh wow, I have not heard of this happening before, what a naughty little hamster. Please do let us know if there is anything we can help with. Omlet Team
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Brian P
(@Chefpuz) reported
@ArloSmartHome I’m not getting any help with the phone support people. They never call back or update cases and issues never resolved
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Eric Garcia
(@EG206) reported
@ArloSmartHome broken doorbell camera after 6 months and need help. Chat option is BRUTAL and phone number disconnects. Need to talk to someone - HELP!
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Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.
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Mischelle Watkins
(@bmwMischelle) reported
@ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.
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vivi
(@vivianjens) reported
@ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴
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Shiba Inu Token
(@ShibaInuCoin13) reported
@ArloSmartHome 8 weeks later still no fix, still no call back from customer service. You should just offer us all refunds if you know your product will never work as advertised. SO pissed I spent so much on this system. I was a stock holder, but this made me bail.
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Shiba Inu Token
(@ShibaInuCoin13) reported
@ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.
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Chris
(@mrchrxs) reported
@ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.
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Line 🤍🖤
(@MiHawkeye) reported
from
Northview, Michigan
@ArloSmartHome I’ve had Arlo for years.. have upgraded models twice. Recordings just randomly stopped working yesterday.. Internet connection great, all armed, all three cameras don’t work… and say online. I can only talk to a virtual bot? Terrible customer service.
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JF
(@ajkwestcoast) reported
@ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!
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Michael Carbon
(@carbonowski) reported
@ArloSmartHome hi there for some reason recently my wife and I can no longer be logged in at the same time. Can you help please?
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Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.
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Eric Garcia
(@EG206) reported
@ArloSmartHome and now multiple support chats have randomly ended our discussion. This is garbage service.
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Steven B \m/ \m/
(@frizzlefry2) reported
@ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful
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Chris von Krogh
(@cjvk) reported
@ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?