Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Device Failure (38%)
• Online Features (25%)
• Sign in (25%)
• Errors (13%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Vreden	Errors	13 days ago
Sanford	Device Failure	17 days ago
Oberstdorf	Online Features	28 days ago
Schwarzheide	Sign in	28 days ago
Frankfurt am Main	Online Features	1 month ago
Oldenburg	Sign in	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  716 Fan From 908 (@716_Fan_Frm_908) reported 35 seconds ago

  @ArloSmartHome fix your servers. What good is a “security” system that is down for hours.

• 
  Steve Musselman (@SteveJMusselman) reported 3 minutes ago

  @ArloSmartHome your customer service is absolutely the worse!! You have no phone number to contact for support, nothing but automotive questions. I wish I had never bought your cameras!! Can’t get any help from any. Straight trash!!

• 
  Chris Szmergiel (@SzmergielChris) reported 9 minutes ago

  @BeljicaPeak @ArloSmartHome Even better they still lie to their android users forcing them to turn on insecure permissions. I dropped Arlo completely after they doubled down on the permissions.

• 
  Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported 15 minutes ago

  @SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.

• 
  Gaaiz (@gaaiz) reported 20 minutes ago

  @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.

• 
  DaZi (@daziphoto) reported 21 minutes ago

  @Its_Jamin @ArloSmartHome I’m trying to but it gives me a warning that I’ll lose that feature. I shouldn’t lose it. They’re aware of the conflict and are working on a fix.

• 
  John (@JohnBurke72) reported 21 minutes ago

  @ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality

• 
  Hot Dice (@WisconsinSport6) reported 24 minutes ago

  @ArloSmartHome Former customer here. Don't buy Arlo. Whatever they promise now they'll change after you buy it. This company is in bad financial shape and will take your money and run. Beware.

• 
  Spicy Bits 🤡 Show (@TheTruthSekr) reported 26 minutes ago

  @Arlo can go F off... Your EOL policy on 4-year old cameras is the last straw. Arlo has made many fumbles & poor service over the years, but I'm searching for new options, and when I find my replacement, I'm telling the whole world. @ArloSmartHome isn't a very smart company

• 
  Keith Meyer 🍎🌰 (@koyote19) reported 27 minutes ago

  Hi @ArloSmartHome - fix your network. Don't tell me to DM with my problem. All of us are having issues. A company with good customer service would update their customers on any issues.

• 
  FjR (@fjr2320gmailco1) reported 32 minutes ago

  @ArloSmartHome I used to like Arlo, I've spent a considerable amount on their products. NOW they refuse to answer my emails regarding a fault in my £179. Door Bell. It mysteriously stopped working, they gave me a few things to try and resolve this issue, none of them worked.

• 
  Craig Allen (@CraigAllen0921) reported 33 minutes ago

  @ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE

• 
  Doug (@BULLYDOG77) reported 34 minutes ago

  @ArloSmartHome Is arlo down today ?

• 
  Citizen Mane (@HoosierFordMan) reported 34 minutes ago

  @ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware

• 
  Chris’s Reviews & Unboxings (@C__Start) reported 35 minutes ago

  It seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin

• 
  Yotam Ben Ami (@ybenami) reported 38 minutes ago

  Just how bad is @ArloSmartHome set-up experience? Bad enough to get you to return the entire system and purchase one from Google or China instead. And that's pretty bad...

• 
  Arun 🇮🇳🇺🇸 (@arunt2016) reported 39 minutes ago

  @ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.

• 
  Denise (@DeniseGratia) reported 43 minutes ago

  @ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.

• 
  I am no one. (@mahasitavati) reported 44 minutes ago

  @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

• 
  Ed Moreau (@edmoreau) reported 45 minutes ago

  I have been spammed by @ArloSmartHome for a few weeks about a sale. I own several Pro 4 cameras and have questions about a newer model. But the AI chat (which IS NOT very intelligent at all) refuses to connect to a human because my cameras are too old. WHAT THE ACTUAL **** ?

• 
  Jeff Karotkin (@jhkarotkin) reported 46 minutes ago

  @ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!

• 
  Zephyr Linda Miller (@Zephyrmiller) reported 46 minutes ago

  @ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.

• 
  AJG (@AntJGumm) reported 46 minutes ago

  @ArloSmartHome Guys your support is unbelievably BAD .... first time I've had to use it and it's absolutely archaic in the way it operates. No access to your support cases and the WORST chatbot assistant I've come across in a very long time. Honestly will have a direct influence on any future purchase or comment from me.

• 
  Brian (@safcbee) reported 46 minutes ago

  @ArloSmartHome Hey! Can anyone reach out and help determine why the batteries in my Arlo Ultra 2 cameras are shockingly bad? The last a matter of days rather than months as advertised..

• 
  Mobinaut (@mobinaut) reported 53 minutes ago

  @ArloSmartHome One more question please because the new app design is so PAINFULLY bad....Which "settings" menus do you mean! there are a ton of settings and we cannot easily identify the one you mean!

• 
  SAMA (@SAMA92458684) reported 53 minutes ago

  @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

• 
  ARLO THE NIGHTMARE (@ArloSmartHomes) reported 55 minutes ago

  @ArloSmartHome No, it doesn’t pair well at all. In fact, it is one of the worst cameras in existence. #pos

• 
  Donna Rosser (@barefootphoto) reported 55 minutes ago

  @ArloSmartHome your customer service and secure plan are a joke. No help.

• 
  TCOLLEGECUSE (@TCOLLEGECUSE) reported 55 minutes ago

  @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

• 
  Jerry Norman (@JerryNo40834855) reported 56 minutes ago

  @ArloSmartHome the worst camera I've purchased sold by Walmart