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Bitstamp

Bitstamp Outage Map

The map below depicts the most recent cities worldwide where Bitstamp users have reported problems and outages. If you are having an issue with Bitstamp, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Bitstamp users affected:

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Bitstamp is a bitcoin exchange based in Luxembourg. It allows trading between USD currency and bitcoin cryptocurrency. It allows USD, EUR, bitcoin, litecoin, ethereum, or Ripple deposits and withdrawals.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Bitstamp Issues Reports

Latest outage, problems and issue reports in social media:

  • MIKS_ae
    MIKS (@MIKS_ae) reported

    @Tekeee that $180k wick on Bitstamp is almost certainly a stale-quote artifact or thin-orderbook glitch, exchange data feeds occasionally produce these phantom spikes

  • consensus128
    Onedotfour (@consensus128) reported

    @StuFlavouredStu @upshift_fi @Bitstamp just confirming that you’re doing this: to view your increased balance, you need to click “withdraw” and the withdraw amount is different to your deposited amount. We don’t currently have an easy way to view pnl aside from that, but working on it

  • NatalieHarr21
    Natalie Harris (@NatalieHarr21) reported

    @Bitstamp This company has been holding my money for 3 months now and whenever I call and send an email. Is the same **** over and over again. I am struggling to pay bills as this is my life saving. Send me my money you thief’s!!!

  • HammerToe
    Matt Hamilton (@HammerToe) reported

    @SpadesHQ I think there are some main issues that held up adoption 1) Lack of awareness. Most people just don't know it exists. And certainly a lot of people not aware of the better experience it has. 2) Lack of central exchange support for issued assets. Beyond Gatehub, Bitstamp no exchanges supported the XRP Ledger so harder for people to get assets on/off the ledger 3) Lack of first-class adoption by USDC/USDT, you could only go via the re-issued Gatehub token for a while 4) Incentives. Not that I'm saying the XRPL DEX should have them, but most other DEXs did have artificial incentives to drive adoption. 5) "Its not Ethereum". It is just different to what a lot of people are first introduced to. Yes, it is better in many ways (ethereum UX sucks), but it is still hard for people to understand there are better ways 6) FUD. A lot of negative association to Ripple by OGs. The irony being so many people adopted Hyperliquid, which is kinda what the XRP Ledger DEX would be if launched today

  • manbitman
    biT (@manbitman) reported

    @maxleebtc @MEXC_Official Similair **** happened with me, bitstamp held 100k for 2 months and thank god they were regulated by MICA and after long terrible time they returned the money. Dont trust anyone with your money, MEXC or Bitstamp or any cex. Dex should be the standard !

  • PauleyRob76961
    Rob Pauley (@PauleyRob76961) reported

    @ZachRector7 Hey Zach, love what you do to educate! Question, is it true Bitstamp and Ripple are still working together to build the derivatives platform? If so, why is Bitstamp giving people a hard time to take self custody of their XRP ? Not a good look for either of them.

  • JosephBlackma1
    Joe Blackman, RH ACGM® (@JosephBlackma1) reported

    @NatalieHarr21 we're sorry to hear about the ongoing issue with your Bitstamp account. As Robinhood acquired Bitstamp, our teams are aligned on support. Please DM with your case/reference number so we can escalate and assist directly. We'll get this reviewed ASAP.

  • TweeterIsToxic
    switchbacksidecork (@TweeterIsToxic) reported

    @Bitstamp @RobinhoodApp Not a single post since June 2024. Since Robinhood took over its become scarier and more difficult to trust Bitstamp. Even after all the KYC, its never enough. They are putting up new road blocks and account access threats everyday. Sad to see an OG exchange sink so fast.

  • DefiIgnas
    Ignas | DeFi (@DefiIgnas) reported

    Ironically, the more 'compliant' the exchange, the more I worry about the problems they'll cause me. Bitstamp bombarded me with extra SoF documents and wallet address verifications. Want to switch to Coinbase but worried it'll be the same or worse. How common are proof-of-wealth / source-of-funds requests on Coinbase these days? Coinbase already closed my account once. Since creating a new one I worry to actually use it. Btw Binance, Bybit, and OKX (before it moved to OKX EU).... not a single issue since 2017. CS is great, no extra documentation requests, just KYC doc updates. But Binance has been shady with their listings, pumps & dumps etc. Not really a fan anymore. Also for fiat in/out, banks probably prefer Coinbase... Is Kraken any better? Their fiat deposit limits are relatively low and they won't raise them for me. Not a great sign. Thoughts?

  • 300_preston
    George Preston (@300_preston) reported

    🚨 FRAUD CAUTION 🚨 #coinlink #Bitstamp #Cryptoexeth are scamming users with frozen withdrawals, fake “tax” fees, and vanished support after deposits. ❌ Stay alert and stop all new payments immediately.

  • fiksn
    Gregor Pogačnik (@fiksn) reported

    @MandelDuck Congrats! And if you fixed your poor support that would also be much appreciated. I can't log-on w/ bitstamp. Cleared cache, reinstalled and no difference. Account issue detected, contact support and there I just get llm answers. Luckily I don't keep much in custodial wallets

  • Petersmith12348
    Petersmith1234 (@Petersmith12348) reported

    @Bitstamp Absolutely hopeless never put your crypto with bitstamp worst customer service ever . Have held my assets hostage for weeks over address verification that they decided needed renewal. Never put your money with them if ever want to access it ever again .

  • DefiIgnas
    Ignas | DeFi (@DefiIgnas) reported

    Binance is still best CEX from user perspective. Listing choice aside. But truly… - super quick customer support - fast crypto and importantly EUR withdrawals - many chains supported - never asked for additional proof of wealth reports (Bitstamp tortured me for weeks recently) - no weird account closures - low fees Etc etc It’s still the north star for UX for crypto companies.

  • uptownsaul
    Saul 🌱 (@uptownsaul) reported

    As an exchange with such a deep and rich history around the XRP Ledger, why doesn't @Bitstamp support the XRPL version of @Ripple's RLUSD?

  • NatalieHarr21
    Natalie Harris (@NatalieHarr21) reported

    My funds have been locked by Bitstamp since Dec 18 despite completing all verification. No clear explanation. No timeline. This is now causing serious financial hardship. Can someone from the crypto community please help amplify this? @Bitstamp #Bitstamp #Crypto #ConsumerRights

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