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Bitstamp

Bitstamp Outage Map

The map below depicts the most recent cities worldwide where Bitstamp users have reported problems and outages. If you are having an issue with Bitstamp, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Bitstamp users affected:

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Bitstamp is a bitcoin exchange based in Luxembourg. It allows trading between USD currency and bitcoin cryptocurrency. It allows USD, EUR, bitcoin, litecoin, ethereum, or Ripple deposits and withdrawals.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Bitstamp Issues Reports

Latest outage, problems and issue reports in social media:

  • TheBitcoinerIO
    The Bitcoiner (@TheBitcoinerIO) reported

    MT GOX MOVES 10,422 BITCOIN WORTH $739 MILLION TO UNMARKED ADDRESS IN LARGEST SINGLE TRANSFER IN MONTHS The Mt. Gox rehabilitation estate moved 10,422.65 bitcoin worth approximately $739 million from cold storage to two new addresses at 04:47 UTC on Tuesday, recorded in Bitcoin block 952,072, marking the estate’s largest single on-chain transfer in months and arriving with creditors watching closely ahead of an October 31, 2026 final repayment deadline. Of the total, 10,306.35 BTC worth approximately $730.8 million was sent to a previously unseen address beginning with 14FEEM, with no prior transaction history. A smaller 116.3 BTC was routed simultaneously to a known Mt. Gox hot wallet. A second transaction at approximately 06:46 UTC moved another 116.3 BTC to a separate address, along with a small test amount to a Bitstamp cold wallet. Blockchain analytics platform Arkham Intelligence data showed all transferred bitcoin remained marked as unspent, with no funds reaching exchange order books in the hours following the transfer. Mt. Gox still holds approximately 34,504 BTC valued at roughly $2.43 billion, the largest unresolved holding tied to any failed cryptocurrency exchange. Trustee Nobuaki Kobayashi extended the repayment deadline twice, with a Tokyo court approving the most recent extension in October 2025 pushing the cutoff to October 31, 2026 due to incomplete creditor procedures. The rehabilitation process began distributing coins to approximately 19,500 creditors in mid-2024 through partner exchanges including Kraken and Bitstamp. Creditors who held claims since the 2014 collapse acquired their coins at prices far below current market levels, meaning any eventual distribution creates potential selling pressure. Tuesday’s transfer is the estate’s largest since internal consolidation movements in late 2025, none of which preceded confirmed selling. On-chain data confirmed no exchange inflows attributable to the Mt. Gox wallets in the hours after Tuesday’s transfer, consistent with prior administrative consolidations. The movement arrived during a sharp Bitcoin sell-off already driven by record ETF outflows, Strategy’s first disclosed Bitcoin sale since 2022, and stalled U.S.-Iran ceasefire negotiations.

  • clenge_OBX
    Bill E (@clenge_OBX) reported

    Curious. Anyone else have any issues with Verifying an institution account with Bitstamp? I've been going back and forth with support for a month now and they are very slow to respond. As of now, I have cancelled my application as I'm afraid this would be a constant issue.

  • KoZmoh
    Brian (@KoZmoh) reported

    Four “features” I want to see Robinhood ( $HOOD ) implement @vladtenev @RobinhoodApp International Markets: Open up Europe, Japan, UK, and Canada to US users. Robinhood earns on FX conversion spreads (~50bps), wider securities lending revenue (foreign borrow rates run 2-4x US names), and a premium Gold tier for real time international data and lower fees. Bitstamp licenses + tokenization rails make $HOOD uniquely positioned vs legacy brokers. Forex Trading: Direct currency pairs (EUR/USD, GBP/JPY etc.) with 24/5 access. Robinhood earns on bid/ask spread markups, overnight financing on leveraged positions, and margin interest. Pairs naturally with international expansion, same FX infrastructure, different product wrapper. High margin and recurring revenue. Again can offer lower fees for gold members. Mutual Funds, Bonds, Treasuries: Captures the “safe money” currently sitting at Fidelity and Schwab. Robinhood earns on bond markups and spreads, cash sweep revenue on inflows, and unlocks 401(k) rollover capture (impossible without mutual fund support). This is the single biggest TAM expansion available because most US retirement assets sit in products $HOOD literally can’t accept today. Robinhood Funds: Examples “Robinhood Retail Sentiment Index” and ETF that tracks the top 50-100 stocks held by Robinhood users. “Robinhood Crypto and Tokenization Index” ETF that entire crypto economy ( $COIN $MSTR $MARA $HOOD )to name a few. Robinhood would make margin on expense ratios.

  • NatalieHarr21
    Natalie Harris (@NatalieHarr21) reported

    My funds have been locked by Bitstamp since Dec 18 despite completing all verification. No clear explanation. No timeline. This is now causing serious financial hardship. Can someone from the crypto community please help amplify this? @Bitstamp #Bitstamp #Crypto #ConsumerRights

  • HimugLamuh
    himug-lamuh (@HimugLamuh) reported

    @_winter_wonders that's crazy! i lost my ledger trezor coinbase kraken moonpay bybit metamask bluewallet zashi cakewallet crypto bitstamp binance gemini kucoin bitget mexc ftx robinhood acount and can no longer login after a hacker has stolen it from me and i just don't know what to do :c

  • AlbanDeprez
    Alban D. (@AlbanDeprez) reported

    @Bitstamp @BitstampSupport Ticket #BIT-2261402 Still waiting! It’s ridiculous! You have no legit basis to withhold the funds of your customers like that. I’ve now read dozens of the same messages from other customers, proving this is how you operate. UNACCEPTABLE for a simple refund issue!

  • DavidLawn7
    David Lawn (@DavidLawn7) reported

    Bitstamp - I reported missing crypto in my portfolio now i have found a button on the bitstamp dashboard which, when I press it, returns the missing crypto. The button was unknown to me previously. My problem is solved, the missing crypto has reappeared.

  • nadiia0x
    Nadi (@nadiia0x) reported

    Amazing service by @Bitstamp… Deposit was made on December 1st. I submitted all the requested documents and the next day received confirmation that everything was approved and my funds were available. In reality, I still can’t access them.

  • Kaique0819
    Alexander Pierce (@Kaique0819) reported

    BTC Is Back on the Edge of Danger: $75.4K Is Being Tested Again — Can It Hold? BTC is now trading around $75,394 on the Bitstamp 4H chart. After falling from the $82.5K area to nearly $74.4K, Bitcoin rebounded toward the $77.2K–$77.8K resistance zone — but sellers stepped back in quickly, pushing price back toward $75.4K. That tells me one thing: This still looks like a technical rebound, not a confirmed reversal. The short-term structure remains bearish: Lower highs. Weak rebound momentum. Selling pressure still active above. Three key zones matter now: $75.2K–$75.4K: Short-term defense. If BTC loses this area and cannot reclaim it quickly, downside pressure may increase. $74.4K–$74.6K: Key support. Holding here could trigger another rebound. Losing it may open the door toward $73.5K–$74K. $76.0K–$76.5K: Bull reclaim zone. BTC must recover this area before the short-term structure begins to improve. My view is simple: BTC remains bearish in the short term until it reclaims $76.5K. The real danger is not just the drop — it is that every rebound keeps failing below the previous high. Do you think BTC reclaims $76.5K first, or retests $74.4K? Follow me for the next key BTC level update. Not financial advice.

  • NatalieHarr21
    Natalie Harris (@NatalieHarr21) reported

    @Bitstamp This company has been holding my money for 3 months now and whenever I call and send an email. Is the same **** over and over again. I am struggling to pay bills as this is my life saving. Send me my money you thief’s!!!

  • kristiernn
    kristie renie (@kristiernn) reported

    @BitstampSupport you allowed my friend get hospitalized because you won’t release his money back to him ,please #Everyone Bitstamp by robinhood is a scam app ,they would take your money and their customer service team would suddenly stop responding,beware!!

  • Watchingthis21
    Watchingthis2☮️♥️🌎🍀🔺 (@Watchingthis21) reported

    @Bitstamp Wen can we get access these on Robinhood? I want the lend feature on RH too.

  • JoshFul74150960
    Josh Fuller (@JoshFul74150960) reported

    @Bitstamp @BitstampSupport Hi — I requested account closure and data deletion over a week ago via support ticket #2259522 and haven’t received confirmation. Could someone please help finalize this? Thank you.

  • LoschCode
    Laurent Schaffner (@LoschCode) reported

    @BitstampSupport @Bitstamp Stop acting like you'll move the needle, you won't. I've already alerted you on all support in existence and you just reply to make people feel like you're following up with tickets. You don't. My case is BIT-2306603.

  • NatalieHarr21
    Natalie Harris (@NatalieHarr21) reported

    @Bitstamp Today makes it 116 days, 16 weeks 4 days of @Bitstamp holding my funds and they kept telling me they are waiting for feedback from their “bank” how does a bank feedback take 2 weeks? Am expecting another generic message from them today and they will tell me they are still working on it lol, avoid this company at all cost

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