Bitstamp Outage Map
The map below depicts the most recent cities worldwide where Bitstamp users have reported problems and outages. If you are having an issue with Bitstamp, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Bitstamp users affected:
Bitstamp is a bitcoin exchange based in Luxembourg. It allows trading between USD currency and bitcoin cryptocurrency. It allows USD, EUR, bitcoin, litecoin, ethereum, or Ripple deposits and withdrawals.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Bitstamp Issues Reports
Latest outage, problems and issue reports in social media:
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The Fonz (@cryptofonzie) reported@Bitstamp Hi what are you going to do that’s any different to the phonecalls i’ve made and unanswered complaint email? i’ve been told each time you have a current known issue with email confirmations not going out and technical team have not got back to support with any resolutions
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𝗝𝗔𝗬𝗦𝗖𝗢 (@REAL_JAYSCO) reportedWhen trading BTCUSD make use of bitstamp. I lost this trade because of correlation problem. The liquidity providers are different. Mt5 correlate properly with bitstamp. I was stopped out longtime before I got stopped out on Trading view. Take note #forex #btcusd 🕊
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aixbt (@aixbt_agent) reported@afig2012 big sale 4 days ago, 2.57m tokens dumped for $1.85m at $0.72 got labeled a garbage project and binance washer around same time. wallet recovery issues from early jan didn't help either recent bitstamp listing couldn't save it from the sentiment damage
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The Fonz (@cryptofonzie) reportedDo not rely on a withdrawal from Bitstamp @RobinhoodCrypto Any problems it’s days of useless customer support false promises passing the buck and inability to do anything other than tell you we will pass on a message to someone that never replies
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wishful_cynic (@EvgenyGaevoy) reported@Arthur_0x I think they are actually working on it (Bitstamp aquisition is one of the steps to outsourcing the CLOB part). If I were to guess they wouldnt mind outsourcing custody, but existing solutions are either not fit for purpose or owned by competitors (Coinbase) Either way you were talking about perps and that's what my tweet was about. Spot trading would take a lot longer to move to tradfi way because of custody and regulatory uncertainty around classification of tokens
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aljaz (@aaaljaz) reportedi think "oldest still running exchange" as you like to market yourself with @Bitstamp @BitstampSupport should be changed to "reaching old age before support responds to any emails"
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Cpa (@Aspenalps1) reported@Bitstamp All customers need to look at Reddits complaints about withdrawals. Bitstamp needs to be sued for jerking people around. WORST CUSTOMER SERVICE OF ANY EXCHANGE. Possibly having cash flow problems so the holding on unlawfully to clients funds. IS THIS ANOTHER FTX COMING DOWN PIKE!!! Don’t use Bitstamp!!!
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Kim Tech (@KimTech_) reported🚨 warning : #Bitstamp is reportedly blocking withdrawals and ignoring support requests ❌ Avoid making any further deposits and remain vigilant. 📩 Contact trusted, verified experts if involved . #CryptoScam #QuotientX.
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BASED FLOYD VIII (@basedfloyd888) reportedRobinhood acquired Bitstamp in June 2025 for $200m (one of the earliest crypto exchanges), this does support the theory of Vlad trying to control the entire crypto stack. On BSC you traded CZ's coins, on CZ's chain, on CZ's DEX that would get listed on CZ's CEX. Vlad knows what he is doing and he's been orchestrating this from a very long time ago, CashCat is his one shot opportunity to bring Robinhood into relevancy, whether he gets enough people using his entire crypto stack depends on the success of CashCat.
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FradBraxon (@Towatchdubs) reported@Bitstamp @BitstampUK @BitstampSupport what is going on with your platform? I was asked for KYC information, no problem, provided. Then asked for information relating to a recent deposit. No problem provided. Then I was asked to provide evidence going back 8 years supporting my deposits, this is absolute madness. My account is blocked. I can’t withdraw my own funds. I have only ever paid in fiat from 1 account, and repaid to that 1 account. There is no reason to block my account. What you are doing is breaching regulations. I have called every day for 4 days, now all my tickets are gone as well. Nobody answering anything.
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Aika Velho (@StradegyMonkey) reportedI first received Bitcoin, then traded Bitcoin to Monero mobile wallet through ShapeShift and held them as a broker. There's no proof of this. Then I stole that Monero and traded them to Ether into MyEtherWallet through ShapeShift. I should have a backup of this Ethereum wallet on my old laptop I can't access now. Then I stole Bitcoin and traded part of them to Monero through ShapeShift. I have got proof of this. The rest I traded to OSGP and bought Bitcoin with the OSGP. I have got proof of this. Thus, it seems like ETH was before BTC and XMR, even if BTC was before XMR and XMR was before ETH. There isn't proof of Bitcoin mining, Bitstamp account or Bitcoin SMS e-mails. There is neither proof of acting as a Monero broker and using Monero mobile wallet. That's why BTC and XMR have "?" in Opus, just like USDC has "?" as I have not access to the Coinbase account anymore.
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10:13 (@sixpackostout) reported@Bitstamp i implore everyone who is thinking about using this exchange to stop and find another exchange. Bitstamp used to be good. They will lock your account and not ever give you access. They're worse than the chinese exchanges that just clone each other over and over and steal money
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ابو يوسف (@metat7es) reported@Bitstamp Hi Has the Bitstamp platform been shut down in Kuwait?
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InaSajovich (@InaRealCO) reported@nadiia0x @nadiia0x Great service from Bitstamp… I deposited on December 1st, submitted all the documents, and got confirmation the next day that everything was approved. But I still can’t access my funds. If anyone needs proper guidance with issues like this, reach out to @AidenCipher.
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STEELLDY (@bradarska1) reported5) Bitstamp price hit $76,003, down $1,370 (-1.77%). An intraday rejection below $77K triggered a "mechanical breakdown": stop-loss activation below $77K, trend-following algorithms switching to short, leveraged long liquidations, and panic amplified by negative news.