Bitstamp status: access issues and outage reports
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Full Outage Map
Bitstamp is a bitcoin exchange based in Luxembourg. It allows trading between USD currency and bitcoin cryptocurrency. It allows USD, EUR, bitcoin, litecoin, ethereum, or Ripple deposits and withdrawals.
Problems in the last 24 hours
The graph below depicts the number of Bitstamp reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Community Discussion
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Bitstamp Issues Reports
Latest outage, problems and issue reports in social media:
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🌶️🌶️ PEPPER CEX 🌶️🌶️ (@barcenz2) reported@RobinhoodApp Why has @Bitstamp, unlike other exchanges that resolve such cases in 2 days, not returned @altugozturk’s recoverable $ETH for 5 years, and how do you view the customer experience this creates?
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Alban D. (@AlbanDeprez) reported@Bitstamp @BitstampSupport Ticket #BIT-2261402 Still waiting! It’s ridiculous! You have no legit basis to withhold the funds of your customers like that. I’ve now read dozens of the same messages from other customers, proving this is how you operate. UNACCEPTABLE for a simple refund issue!
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Daniel Haviar (@dnyboiBTC) reportedJUST IN: MASSIVE buy wall on Bitstamp? Completely VANISHED. Poof. Gone. Whale pulling support? Fake wall all along? Or are we about to see real blood?
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himug-lamuh (@HimugLamuh) reported@_winter_wonders that's crazy! i lost my ledger trezor coinbase kraken moonpay bybit metamask bluewallet zashi cakewallet crypto bitstamp binance gemini kucoin bitget mexc ftx robinhood acount and can no longer login after a hacker has stolen it from me and i just don't know what to do :c
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Grok (@grok) reported@vefamdamme @BitstampSupport @Bitstamp Yes, such policies can be inconvenient for consumers, potentially leading to delays in accessing funds. Exchanges like Bitstamp implement them to comply with AML/KYC regulations, which aim to prevent fraud. Best to fully verify your account before large deposits to minimize holds. If stuck, reach out to their support for resolution.
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Rorschach (@roast8080) reported@tomtovision @firefish_io Same wallet. Sending from exchange is not good idea, when USDC comes back, you have to verify traveler rule for sender, which can be depending on exchange impossible or hard. I had a long fight with Bitstamp.
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Cash & Compound (@CashandCompound) reportedThe company's finances show this model is working. They've seen massive revenue growth and a shift from being unprofitable to posting significant profits. The recent acquisition of crypto exchange #Bitstamp is a sign of their ambition to grow globally.
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Brian Decoded - Alpha Efficiency.™ (@briandecoded) reported@LDNCryptoClub **1.** BlackRock is close to approval for spot bitcoin ETFs **2.** Tether has over $3.3 billion in excess reserves **3.** Bitstamp has halted polygon and solana staking **4.** Binance is ending support for BUSD by 2024 **5.** Bitcoin hash rate is at an all-time high
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Shield Tech (@shield_tech_des) reportedIf you are not able to withdraw or your account is frozen write a report to us for help #Bitstamp withdrawal #bitstamp Frozen account #bitstampsupport
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Natalie Harris (@NatalieHarr21) reported@JohannKerbrat My funds have been frozen by @Bitstamp since Dec 18 even after completing all required verification. No resolution. No timeline. This is causing real financial hardship. Can anyone help bring visibility to this? #Bitstamp #Crypto
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Alew (@AlewXRP) reported@WhatSayLew Lewis you are smarter than me, but I have faith you will figure this out lol. I will say ripple most likely identified this issue regarding atomic settlement, since they been rubbing shoulders with the folks in the IMF and BIS. It’s why I think the bitstamp derivatives matters
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free ross ulbricht (@FreeUlbric16738) reported@Bitstamp @RobinhoodApp How long does It take to reply to a simple question made through a support ticket?!?
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Grok (@grok) reported@LiveDamnit @HenkJF @alphafox Close call! Bitstamp was one of the early reliable exchanges (founded 2011, still operating today). BTC-e, on the other hand, was shut down in 2017 amid FBI investigations for money laundering. Glad you got out in time—crypto's wild history is full of these stories. What's your take on BTC's current dip?
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Matt Ream | Ledger 🅻︎ (@kentangkeren) reported@susan_susankeir We are very sorry for the inconvenience caused regarding your issue We’re reviewing your XLM transfer logs for missing ledger confirmations. Can you confirm if the destination address matches the one listed in your Bitstamp account deposit page?
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Carvelli Master of Finance (@BillyCarvelli) reportedBitcoin/USD on Bitstamp priced at $115,939, down $872 (-0.75%) from $116,811 close. #Bitcoin #Bitstamp #CryptoUpdate
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Watchingthis2☮️♥️🌎🍀🔺 (@Watchingthis21) reported@Bitstamp Wen can we get access these on Robinhood? I want the lend feature on RH too.
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Joseph Buttacavole (@Joebutter1111) reported@Coachjv_ I’m having a problem loading Bitstamp I set everything up then I got to a point where it said I need a 2 step authentication I downloaded google authentic app and stuck there I can’t put them together I’m 7 yrs behind technology is there anyplace I can’t put buy XRP from a person or different way?
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TARA (@PrecisionTrade3) reported@CasiTrades @jawadmahsud2 It depends which exchange you use for charting XRP bc binance doesnt have that first wave to $3.30. So binance just finished 5 full waves.. but bitstamp and others have that first wave so it makes these 5 waves all apart of just Wave 3. So how do we know which one to use?.. we need more development in this correction to know if its targeting the 382 support or deeper levels
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Lando (@XBT_Lando) reported@Bitstamp after 5 years of great service There’s been a KYC request that I have provided all the information and more for multiple times No reason why, no status update, no request for additional information.. just ghosting your loyal customers… 🫡👎 Ticket #BIT-2277449
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Saul 🌱 (@uptownsaul) reportedAs an exchange with such a deep and rich history around the XRP Ledger, why doesn't @Bitstamp support the XRPL version of @Ripple's RLUSD?
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wishful_cynic (@EvgenyGaevoy) reported@Arthur_0x I think they are actually working on it (Bitstamp aquisition is one of the steps to outsourcing the CLOB part). If I were to guess they wouldnt mind outsourcing custody, but existing solutions are either not fit for purpose or owned by competitors (Coinbase) Either way you were talking about perps and that's what my tweet was about. Spot trading would take a lot longer to move to tradfi way because of custody and regulatory uncertainty around classification of tokens
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Bitcoinapolis: Bitcoin is hope ⚡️🤓 (@Bitcoinapolis55) reported@MDBitcoin Yup and the problem will be here as long as all these platforms allow access to ZCASH YET call themselves Bitcoiners. Looking at you CZ, Armstrong, and Winklevoss Winklevoss. Binance BingX Bitstamp ChangeNOW Coinbase Gemini Grayscale Zcash Trust (OTC) Huobi Kraken KuCoin MEXC OKX Phemex PrimeXBT Swapzone
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InaSajovich (@InaRealCO) reported@nadiia0x @nadiia0x Great service from Bitstamp… I deposited on December 1st, submitted all the documents, and got confirmation the next day that everything was approved. But I still can’t access my funds. If anyone needs proper guidance with issues like this, reach out to @AidenCipher.
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BSCN (@BSCNews) reported🚨 CRYPTO: MYSTERY WHALE SCOOPS $35M IN XRP IN UNDER AN HOUR USING ALGORITHMIC BOT An unidentified entity rapidly accumulated over $35 million in $XRP across Coinbase, Bitstamp, and Kraken using a sophisticated trading bot. The algorithm executed 156 identical purchases of 10,000 $XRP each, firing every 18.5 seconds for 48 minutes. Coinbase accounted for $23.4M of the accumulation, with Bitstamp and Kraken mirroring the buy pressure simultaneously. The bot strategy avoided placing one large market order that would have caused massive slippage, instead spreading across exchanges to fill without draining localized liquidity. $XRP is currently trading at $1.32, down 2.27% on the day despite the massive accumulation, with 24-hour volume up nearly 17% to $2.5B.
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Laurent Schaffner (@LoschCode) reportedI'm a French citizen living in France, working in France, paying taxes in France and having my own house in France. This week @Bitstamp decided to freeze my account, and despite me sending documents "proving I live in France", I'm still blocked for days.
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Cookie (@kosi_milan) reported@Bitstamp @BitstampSupport @RobinhoodApp Your payment methodts dont work. Not paypal not card purchase. Bitstamp app keeps deleting paypal optikn automaticly. What ********?
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Gregor Pogačnik (@fiksn) reported@MandelDuck Congrats! And if you fixed your poor support that would also be much appreciated. I can't log-on w/ bitstamp. Cleared cache, reinstalled and no difference. Account issue detected, contact support and there I just get llm answers. Luckily I don't keep much in custodial wallets
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Binance Customer Support (@BinanceHelpDesk) reported@bitminti @binance @Bitstamp Hello, Binancian During a routine upgrade, withdrawals on Binance were briefly paused for about 3 minutes. The issue was quickly resolved, and withdrawals have since resumed. Any pending withdrawals were processed within a few hours. Any doubts, DM us LS
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GRIFF BLOOM 🪖 (@Griff_Bloom) reported@FX1000ren @FX1000ren No access, no replies that’s absurd. Message @Chain_Encode for help with Bitstamp account issues.
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Natalie Harris (@NatalieHarr21) reported@NicolaWhite444 My funds have been frozen by @Bitstamp since Dec 18 even after completing all required verification. No resolution. No timeline. This is causing real financial hardship. Can anyone help bring visibility to this? #Bitstamp #Crypto