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Bitstamp is a bitcoin exchange based in Luxembourg. It allows trading between USD currency and bitcoin cryptocurrency. It allows USD, EUR, bitcoin, litecoin, ethereum, or Ripple deposits and withdrawals.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Bitstamp reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Bitstamp. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Bitstamp users through our website.
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Transactions (50%)
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Website (50%)
Live Outage Map
The most recent Bitstamp outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Singapore |
Transactions | |
 Edermünde |
Website | |
 Guayaquil |
Login | |
| Steinbach am Taunus |
Mobile App | |
 Bilbao |
Mobile App | |
 Binghamton |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Bitstamp Issues Reports
Latest outage, problems and issue reports in social media:
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cookie
(@coookieslayer) reported
@bradmillscan Huh, bitstamp randomly closed my account and took my money, had no problems up until last week.
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I don’t agree
(@Notagreedwith) reported
@Bitstamp - @BitstampSupport - Deposit GBP > Buy BTC > Try to withdraw to wallet > Declined. Funds locked, ongoing, 36 hour mark, no support, no access to funds. Currently being stolen from, no contact back from support. What is going on??
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📈
(@pataguccibanker) reported
Opened a Bitstamp support ticket two weeks ago, case still not resolved and not getting any answers
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Z
(@user25609) reported
@Bitstamp @BitstampSupport Your withdrawals are currently disabled ( still ) Withdrawals still blocked help me They said they will get the specialist team to look at it and it has been over a day I need these funds asap Support ticket BIT-1649119
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Matt Hamilton
(@HammerToe) reported
@gadget78 @Bitstamp @GateHub I use Wise and no, it is not very costly or time consuming. Normally transfers take less than a day. But from other banks it can be longer. E.g. from Lloyds it takes a week. Revolut don't even support USD to Barbados.
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lowstrife
(@lowstrife) reported
@PRHillmann @fintechfrank I've been a Bitstamp (among others) customer for a decade. I'll be fine.
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Kügi
(@mkuegi) reported
@Bitstamp I seriously can't believe that elon is doing that. What a **** show...
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olek woznica
(@Szchachcic) reported
@zhaoyotsing @Bitstamp Hey I have same problem! They froze my funds since 2021! To managed to solve it?
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I don’t agree
(@Notagreedwith) reported
@Bitstamp @BitstampSupport - 36 hours now and my funds are still locked in BTC - can’t trade, sell or swap, you’re stealing my money right now and not allowing me to make the choices I should. Open case open, no help. 36 hours!!!!
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Six Casso
(@SixCasso) reported
Warning everyone to steer clear of @Bitstamp they have some bank issue and therefore bank withdrawals are not being received. In addition all their contact lines are inactive including support, complaints by email and phone. #****
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Andrej.H
(@Andrej49731732) reported
@BitstampSupport Bitstamp app not working!
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Zahra
(@Trader_zoe22) reported
Trying to withdraw xlm from my bitstamp account but it keeps saying that I do not have necessary permission to withdraw xlm. Could you let me know why is this happening? I logged in from a new device, could it be an issue? @BitstampSupport please help. Little urgent 🙏
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Will Madden
(@maddenw) reported
@NotChaseColeman I've been in this since Mt. Gox. Mt. Gox goes down, Kraken, Coinbase, and Bitstamp got the volume. The price and hype around crypto drives the volume, not the exchanges. COIN is a bet on trading fees diminishing, which requires crypto prices to fall further. That's the driver.
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Andrej.H
(@Andrej49731732) reported
Bitstamp app not working!
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𝓲 𝓪𝓶 𝓵𝓮𝓰𝓮𝓷𝓭
(@iamlegendsince) reported
@andrejurek @Bitstamp is the problem solved for you? I have been waiting for more 8 months and now we are in a lawsuit and this is very sad.
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HappilyNorth
(@HappilyNorth) reported
@WhyCaptainY @EmblemVault Good to read. Client Service across crypto is very poor on the whole. #Bitstamp just took 5 days to come back to me re a standard query and they’ve been around way longer than most. It’s not acceptable. Reminded me why I hardly use them now. h/t @EmblemVault ✅
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Jeison samudio
(@jeison_sam94623) reported
@user25609 @BitstampSupport @Bitstamp Hi I have the same issue for 5 weeks and they just say the are working on my case No one is fix in the problem they just bs 5 weeks I don’t have access to my money
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Matt Hamilton
(@HammerToe) reported
@gadget78 @Bitstamp @GateHub The problem is the "to bank" step.
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I don’t agree
(@Notagreedwith) reported
@Bitstamp & @BitstampSupport are easily the worst crypto platform and support team I have ever encountered whilst trading. Stay away in my opinion.
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Simon Nicholson
(@SimsNicholson) reported
Something weird happened the other day, it was payday and I was doing my regularly monthly crypto purchase, every month I take a small chunk of my salary and DCA into Eth and btc. Only this particular month I was having issues, my deposit wasn’t reaching Binance, or Bitstamp.
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Cheg Weg
(@WegCheg) reported
@Bitstamp GIVE ME MY MONEY BACK. You have blocked withdrawals from my account are you joking? Customer service hang up on me. My ticket number is BIT-1646071. Let me withdraw my BTC or I SWEAR I will come down to your London office tomorrow and call the police
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Cheg Weg
(@WegCheg) reported
@Bitstamp GIVE ME MY MONEY BACK. You have blocked withdrawals from my account are you joking? Customer service hang up on me. My ticket number is BIT-1646071. Let me withdraw my BTC or I SWEAR I will come down to your London office tomorrow and call the police
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PMA - XRP
(@SW_PMA7) reported
@DonnieSEvans @xrptoolkit @Bitstamp Oh I'm not sure about U.S sorry. I'm in the UK and have had problems with on and off ramps but sorted it now. I use Swissborg but I don't know if that's an available option in the U.S? Good luck
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$SHIB KNIGHT
(@army_shiba) reported
📌 #Bitstamp USA CEO: Stablecoins are solution to crypto’s banking problem
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Z
(@user25609) reported
@BitstampSupport @Bitstamp You are not letting me withdraw my funds . Support number BIT-1649119 If my funds are not available for withdrawal tomorrow I will be opening a bank claim
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Lafa
(@lafachief) reported
@1NDi60 my first bitcoin buy was p2p in an McDonald's from a Chinese guy in 2013 a few months later they shut down LocalBitcoins and i was forced to register on bitstamp since then it only became stranger and stranger each year
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shak
(@ShakLovesDefi) reported
@BitstampSupport @Bitstamp is someone going to fix this issue with my disabled withdrawals I will not be using your exchange again
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Sameer Shastri
(@Shastreetz) reported
@BitstampSupport Hi Bitstamp Support, I have not heard anything from your complaints team for the past 12 days (and counting). Any reason why? I don't think that this qualifies as "keeping me updated".
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Colton Munoz
(@DanteLu94967129) reported
Show your support for having XRPL tokens listed on Bitstamp in 2023. Sign up below! A great opportunity to get involved with XRP, cryptocurrency, and exchanges.
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RatPakXrpl
(@xrplstuff) reported
Is @Bitstamp ach deposits not working? And says @FlareNetworks is available on Bitstamp but it’s not showing up for me. @XRPjenna ?