eToro Outage Map
The map below depicts the most recent cities worldwide where eToro users have reported problems and outages. If you are having an issue with eToro, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
eToro users affected:
eToro is a social trading and multi-asset brokerage company that focuses on providing financial and copy trading services. eToro offers trading and investing in cryptocurrencies, stocks, ETFs, currencies, indices, commodities and more.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Zaragoza, Aragon | 4 |
| Hamburg, HH | 2 |
| Adelaide, SA | 1 |
| Reading, England | 1 |
| Kuala Lumpur, KUL | 1 |
| Maintal, Hessen | 1 |
| Nice, Provence-Alpes-Côte d'Azur | 1 |
| Paris, Île-de-France | 1 |
| Duisburg, NRW | 1 |
| Newport, England | 1 |
| Leeds, England | 1 |
| Bastia, Corse | 1 |
| Haywards Heath, England | 1 |
| Melbourne, VIC | 1 |
| Schwäbisch Gmünd, Baden-Württemberg Region | 1 |
| London, England | 1 |
| Cardiff, Wales | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Mansfield, England | 1 |
| Toulouse, Occitanie | 1 |
| Chelmsford, England | 1 |
| Manchester, England | 1 |
| Mössingen, Baden-Württemberg Region | 1 |
| Leipzig, Saxony | 1 |
| Friesoythe, Lower Saxony | 1 |
| Venelles, Provence-Alpes-Côte d'Azur | 1 |
| Köln, NRW | 1 |
| Hettenshausen, Bavaria | 1 |
| Munich, Bavaria | 1 |
| West Liberty, KY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
eToro Issues Reports
Latest outage, problems and issue reports in social media:
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joe
(@insidefw1) reported
@Everton @eToro Embarrassing from Moyes not bringing on Dibling. Should have took Ndiaye off (Not because he has played bad but just give him rest) and gave Dibling a run to show what he’s made of.
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Mr. Cold
(@Javier_Cold_) reported
@eToroTeam 15 days now waiting for @eToro to "review" my documents to return MY money. 15 days where my money was generating interest for them and not for me. How often does this happen? How much money are you keeping from customers to make a full interest for you? It looks bad.
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Darius
(@trocyszyn) reported
@eToro Hello, why the platform stopped working? I cannot log in. When trying to: a) start chatting at help center it tries to log in (not working) b) open ticket -> moves to start chatting c) Clicking on: ‘problem signing in’ -> just refreshes same page pls help
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Niren
(@Niren_) reported
@Everton @eToro wtf Pickford. Consistency.
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Andy Lee
(@andyleeck) reported
@eToro @lale_akoner I have Etoro. I cannot cancel a pending order. I am Etoro Platinum Club member. I asked customer service for help. No help came! Etoro account name is Andy Chien Kuan Lee
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men sch
(@mensch_613) reported
@TheEssentialEc1 @eToro @lale_akoner Huge spreads to help you never make any money !!!
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Mr. Cold
(@Javier_Cold_) reported
@eToro 27 days with my money held by @eToro, ignoring their own T&Cs as they did not communicate it to me. And 23 days to review my bank statement and confirm it is MY money. Why is eToro so incompetent? Why does your customer service sucks? Why don't you follow your own T&Cs?
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Mr. Cold
(@Javier_Cold_) reported
@eToro 27 days with my money held by @eToro, ignoring their own T&Cs as they did not communicate it to me. And 23 days to review my bank statement and confirm it is MY money. Why is eToro so incompetent? Why does your customer service sucks? Why don't you follow your own T&Cs?
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Richard Gold
(@muki_richard) reported
@CPFC @eToro But he was running very first here, why is he slow in Arsenal.
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Rod Kimble
(@AmosUndies) reported
@Everton @eToro Terrible from Pickford.
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Allocation Lab HQ
(@AllocationLabHQ) reported
@eToro I have a few feature ideas that could improve the eToro platform for both investors and Popular Investors. 1. Lock in option for Copy Trading and Smart Portfolios It could be interesting to introduce an optional lock in period where an investor commits capital for a defined time, for example one quarter as a minimum. If someone is confident enough in a strategy to lock their funds, Popular Investors could potentially receive slightly higher incentives for this type of committed capital. Investors who commit their capital could also receive something extra on top. You are smart people, I am sure you could come up with a good mechanism for this. 2. Calendar based take profit Currently we have standard TP and trailing TP, but a calendar based exit could also be useful. For example an investor could set a rule such as “close this position on a selected date” regardless of profit or loss. 3. Lower crypto sell minimum in the wallet The current $100 minimum for selling crypto in the wallet feels quite high for smaller traders/investors. Many traders use other exchanges like Bybit or Binance for active trading while treating eToro more as a long term investment hub. Allowing smaller crypto sell amounts in the wallet could make the platform more flexible and attractive for crypto users by lowering the entry barrier. Since the minimum investment is $10, the minimum sell amount could reasonably be something like $20. 4. Improve chart settings persistence Please i beg you to consider improving how chart settings are saved. At the moment charts reset to default when switching between assets. Many users do not want to constantly reconfigure their chart setup every time they open a new instrument. For example I personally use Heikin Ashi candles and currently I have to change this repeatedly. Even with the save option, indicator styles and chart settings are not always properly preserved. Improving this would significantly improve the overall quality of life on the platform for active traders. Thanks for reading and considering these ideas. 👍
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Mr. Cold
(@Javier_Cold_) reported
@eToro Day 17 of @eToro "reviewing" my bank statement and confirming if it is my money. @yoniassia, your customer service team refuses to tell me when my funds will be released. Could you please take a look?
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Mr. Cold
(@Javier_Cold_) reported
@eToroTeam Sure! (irony) That's what you said a few days ago, and I am still waiting. My money is not working for me; it's working for you, as you are the one holding it. You can't be trusted.
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Andy Lee
(@andyleeck) reported
@eToro @lale_akoner Please @Etoro please help
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Donat
(@Salimcard) reported
@Wendy8544417517 @JabroniTV @eToro Same problem here