E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Oklahoma City, OK | 2 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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slisbin
(@slisbin) reported
@etrade is the worst! I put money into my existing verified account today to be told AFTERWARDS that the money will not be available to trade with for 5 working days. I guess when the funds are available I'll just close the account and go to Robinhood.
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crnalocum
(@crnalocum1) reported
@etrade worst customer service. Shouldn’t take 4 hours to get anyone on the phone. “Management” guaranteed my actions would be done in the following week. Still hasn’t been done and could have cost me a house! This has got to be the worst company in financial services!
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Phred Bear
(@Phred_Bear) reported
@etrade working on fixing your junk app?? your still hiding data on the trade page of the app. ? why you hide data?? get the trade size back on the trade page! #etradejunk and fix the junk L2 while your at it!
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Jason West
(@Westyrangerfan) reported
@hi5lefty90 @Jcazz17 @etrade If you sold it on the way down then bought again lower...it is apparently a “wash loss”.
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sillyslavebear
(@sillyslavebear) reported
@etrade Your site instantly logs me out within 15 seconds of logging on. Is this a known issue? It was working great yesterday.
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Yvette
(@Yvettethecrew) reported
@etrade That number 1-800-387-8331 no representative I’ve spent over 2 hours literally waiting. May I have email to support to reset logon. @etrade
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💲 Money Lobster 🦞 #Maine
(@MoneyLobster) reported
@jbrowder1 In January @etrade customers service cost me as much as $100,000. Said they couldn't help. They said they CANT sell /exercise shares/call options AMH. However, I later found @CarrieSchwab is able to SELL shares and exercise calls pre-market or post market (1 hour before/after).
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Mohammed
(@HamudiMD) reported
@etrade hey guys! Horrible customer service. I have to wait over 90 minutes to get my account deactivated because you don’t have simple technology to fix problems like this. I am switching to Webull. I guess you don’t value having customers.
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John Morina-If you build it they will come
(@JohnMorina2) reported
I need information for my @etrade account and they disabled CHAT, have no published email so I have to call which I did and the recording says I have a 2 ******* HOUR WAIT- That is unacceptable-service has degraded since the sale-ae they trying to be like Coinsbase
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Guillermo Serpa
(@gmo661448) reported
@etrade I just DM you about my account. Please reply. I need help
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Dale
(@yes2propone) reported
@BankBetterGuy @etrade has a really, really awful TV spot about saving up for a trip to Mount Everest. Weird recurring theme.
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Yvette
(@Yvettethecrew) reported
@etrade That number 1-800-387-8331 I’ve spent over 2 hours literally waiting & no answer May I have email to support to reset logon. @etrade
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Aisling
(@ash_looby) reported
from
Fingal County, Leinster
@etrade 6 times I contacted support in >2mnths, waiting over 45mins to speak to someone (calling from EU so VERY expensive). Twice I’ve been told a tech support agent would call me back,they have not. I am missing the deadline for my companies ESPP today..someone needs to DM me
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John Morina-If you build it they will come
(@JohnMorina2) reported
@MansaTariq @CoinbaseSupport WOW only 31 minutes- I am on hold with Etrade and they say it will be 2 ******* HOURS - I think @Etrade just took the WORST EXCHANGE place from Coinbase, OMG say it not so!
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Sushil Nayak
(@sushilnayak84) reported
@etrade When was the last time your customer service attended any calls? I have been on hold for over 3 hrs. Never experienced such a bad customer service.
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