E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 1
Palm Coast, FL 1
Sollentuna, Stockholm 1
Santo Domingo, Distrito Nacional 1
Las Vegas, NV 1
Camden, TN 1
Folsom, CA 1
Los Angeles, CA 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • tweeez1 Kevin Gordon (@tweeez1) reported

    @etrade what’s up with the website and mobile app being down? Having been able to access the site since Thursday and mobile app since Saturday.

  • ken_daigle Ken Daigle (@ken_daigle) reported

    @FinesseAk @etrade I get error messages anytime I attempt to transfer settled funds between my accounts. I’ve called customer service and their automated system stated I have over 2 hour wait time. Totally unacceptable. @etrade

  • LISAkaur_stocks Lisa (@LISAkaur_stocks) reported

    @etrade : again not working... really making me thinking that I need to take my portfolio somewhere else.

  • JamesFlanagan12 James "GOP betrayed America" Flanagan (@JamesFlanagan12) reported

    @etrade Terrible Customer Assistance. No ability to send an email or secure message or email web form. Greater than two hour wait time for phone support. Meanwhile, I am unable to get assistance on transactions in my account. Is this how @MorganStanley does business?

  • thommic i_like_bb_stock (@thommic) reported

    @etrade this worthless security liquidation form is no longer working. It is important to get this fix since its the end of the year.

  • ErnestC_Smitten Ernest C. Smitten (@ErnestC_Smitten) reported

    @etrade Your pages for viewing orders and for viewing options chains have just now broken. Redirects to a page that just says "Error:" Was working a few minutes ago. Quote pages are still working (for now).

  • Bennyhills12345 Bennyhills (@Bennyhills12345) reported

    @thommic @etrade Yeah. And FYI the customer service is horrible

  • xndra Xandra van Wijk (@xndra) reported

    @DrCarlisC @etrade No it’s for setting up a will via @Farewill. If I’d have foreign assets I can’t do the online service but have to do via phone with a lawyer (and thus more expensive)

  • dan1elos_ Camilo (@dan1elos_) reported

    Your DRS button is nonfunctional, please fix. @etrade

  • darren__music Darren (@darren__music) reported

    maybe I need a new broker. Missed a beautiful opportunity but couldn’t set a bracket/conditional order.. error message claims OTC/pinksheet/under $1 can’t set conditionals but that isn’t true for $GNFT @etrade

  • Cerberus0fHades Cerberus (@Cerberus0fHades) reported

    @SOULbeautifulme @etrade Seriously you can get better service from a retail company when you want to get $5 back. This is supposed to be a financial services company and they are a joke.

  • SouthfieldBear Alex Hardesty (@SouthfieldBear) reported

    @etrade Missed the reponse. I called in today about 7 am and Caine picked up at about 9 am (automated message indicated approximate wait time of 60 minutes). He solved my issue in less than 5 minutes. But still reconsidering moving due to bad CS.

  • SOULbeautifulme (Raquel) KOBE 🖤🐍 (@SOULbeautifulme) reported

    I have been on hold with @etrade for over an hour & half … I just want my money back & to close out my account. But this is hands down been the worst service I’ve ever received from any company.

  • adamslife365 Adam White (@adamslife365) reported

    What gives @etrade? On the phone with customer service for 30 minutes and cut off. I just want to transfer my account. Is it that hard? Holding onto my money seems really nice. 🤔

  • xndra Xandra van Wijk (@xndra) reported

    Does anyone know if anything I own on an account like E*trade counts as foreign assets if I’m a UK resident? Or does that depend on which company I own stock in specifically? Asking here because it is impossible to get in touch with @etrade customer service

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