E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oklahoma City, OK | 2 |
| New York City, NY | 1 |
| Atlanta, GA | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
| Phoenix, AZ | 1 |
| Palm Coast, FL | 1 |
| Sollentuna, Stockholm | 1 |
| Santo Domingo, Distrito Nacional | 1 |
| Las Vegas, NV | 1 |
| Camden, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Estep
(@pestopo) reported
@etrade how can I get someone to fix my account. $10,000 frozen since Oct 13. Paperwork turned in on Nov 29th. Customer service says they can't help. The department is backed up and no timeline when they can fix their problem. Horrible customer service
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Charles Warnock
(@CharlesWarnock) reported
@etrade - impressive wait times you have going on recently. Using the old Morgan Stanley steam powered switchboard? How about some customer support chat?
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ariel ʕ´•ᴥ•`ʔ
(@wr___x) reported
Thought the TV in the break room was broken but it turns out the @etrade ad that was airing features a genuine strobe light sequence. Y'all r gonna kill someone w that thing.
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Peter Estep
(@pestopo) reported
@etrade @profpalm Glad to hear they helped you. I've been waiting for 2 months for etrade to update the owner info on an account. $10,000 frozen since Oct 13th. Response is they are backed up and will get to it someday. Can't believe they are that bad at customer service.
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matt
(@mjk_519) reported
@etrade can I get some customer support, plz!
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Madam Groff Agility Champ
(@yepmeamalie) reported
@MartinOWDuPain I've been listening to @etrade hold music for 25 min. No actual human yet. Why do I have money with a company that doesn't care about my business and can't or won't help me?
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Nicholas Bolger
(@_nicholasbolger) reported
@etrade wouldn't give me their customer service through my videophone relay call, so they wanted me to send them a letter with proof that I am deaf.I asked to talk to their superior, and he was very rude, yelled at the interpreter and hung up on me.What should I do next? @NAD1880
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Diego Ricoy
(@DRLionZion) reported
@etrade Is the service down? I have tried to log in several times with no success.
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Scott Friedman
(@scottjf8) reported
90 minutes on hold to speak with a customer representative? C’mon @etrade that’s beyond f’ing ridiculous.
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Uhuh Nope
(@k33p_it_moving) reported
@etrade is there another way to get support in the phone? Two hour hold times?
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Ashley Hollenbeck
(@ash3cpa) reported
On hold now for 2 hours and 12 minutes with Etrade trying to reach a rep for help with an account as a beneficiary. Won’t be keeping the account with you when the time comes. @etrade
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Madam Groff Agility Champ
(@yepmeamalie) reported
@grundgetta49769 @etrade @TDAmeritrade Been on hold with ETrade for 25 min. As I wait I'm doing research to switch to another company. This is astonishingly bad customer service
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William F desRosiers
(@WdesRosiers) reported
@etrade me estimated wait time with customer service is greater than 2 hours. It was this way last week and the week before. Is there a way to schedule a call or even just send an email about my issue? I don't think anyone has 2 hours to wait and listen to your hold music?
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matt
(@mjk_519) reported
@etrade help?? Hello??
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Ulf Waschbusch
(@ulfw) reported
I don't think I've ever dealt with a worse bureaucratic and unhelpful company as @etrade from Morgan Stanley. Absolute disaster as they want to withhold taxes even though I am not US American and have used them for 5 years without issues. Have me jump through hoops for weeks
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