E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Oklahoma City, OK | 2 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Phred Bear
(@Phred_Bear) reported
@etrade Could ya just fix your app?? get a update or something .. come on now... its just gotten worse!!
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Phred Bear
(@Phred_Bear) reported
@etrade can you fix your #shitbox app? Stop hiding data?? Keep the data straight and the prices with the right ticket? #FIXYOURJUNK #etradejunk
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LeFa
(@AfroDoveL) reported
@etrade @SeanPour1 Your services are terrible & you have a prejudice culture. Your security has been hacked & you lack transparency to inform . As a South African to be asked to take selfies holding my ID (after # calls)has stripped me of my dignity &I don't ever want to experience such treatment🤢
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Courtney Lynn
(@grotesquebabyd) reported
@etrade Is that why it takes hours on hold to reach any kind of support?
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JD
(@JeanD38334689) reported
@etrade which department at ETrade who can help remove the " Broker Block" on the account? On the phone with support for hours and issue remains.
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EvelK01 🦁
(@EvelK01) reported
@Fidelity & @etrade customer service sucks! You’d be better off putting your money under a mattress than to deal with their lying firms!
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Seam Abderson
(@AbdersonSeam) reported
@etrade why are your hold times so long? Are you that understaffed? Switching to Fidelity because you clearly don’t prioritize customer service. #CustomerExperience #CustomerService
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JD
(@JeanD38334689) reported
@robmzimmerman @etrade It has been few months since my husband has tried to resolve an issue with his account. Called many times. Not solution YET! Nightmare
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Rob Zimmerman
(@robmzimmerman) reported
@etrade my account is locked for “suspicious activity” and I’ve been unable to get anyone on the phone. I’ve done over 3 hours on hold now - is there anyone to at can help?
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StockyPenny
(@StockyPenny) reported
@etrade DOWN FIX IT!!!
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MellyMed
(@mel_med_larson) reported
Seriously is your live chat EVER available? I’ve tried every day of the wk—at all times of the day. Never available. And each time I call it’s at least a 2 HOUR HOLD TIME. What I need help w/can’t be done on the site bc you won’t verify my cell. What the hell am I to do? @etrade
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Biologist Ellie
(@biologist_ellie) reported
@etrade I don’t usually do this but your services are a joke. 8 weeks of failed transfers and zero support. Averages of 50 minutes wait to speak to representatives. Loss of interest on failed transactions. No remedies. No help. My own bank at a loss of how to work with you.
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Rebecca Ann Hutchins
(@beckerdev19694) reported
@etrade your customer service is awful. 4 days of MINIMUM 30 minutes on hold and ZERO help. I've emailed and again, NOTHING. I'm trying to get my father's account settled, with no help from you.
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ᴘʜɪʟ
(@PhilThuene) reported
@etrade, you guys should really think about a callback option for customers needing to get in touch with customer service — being on-hold for 2+hours is not a great customer experience...
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ClayTon_Warrior
(@clayton_warrior) reported
@SeanPour1 @etrade @etrade is the absolute worst. Been on hold for beneficiary services once again. Just trying to close out my DECEASED mothers account. Absolute shame how they treat people who have gone through a loss. Now adding to the stress of dealing with financial liabilities. This is not OK
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