E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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DS
(@Swarming_Zone_D) reported
@etrade why is the Strategy Scanner function in tools not working? I have several custom scans set up but they’re not accessible. What is the timeframe to have the functionality active again. Not having this capability is going to turn off short term traders.
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Tayls1414
(@tayls1414) reported
Oh my, @etrade you put me on hold, and here I remain. Where or where could a customer service professional from #eTrade be? 1:25. One hour and twenty-five minutes.....longer now, and now, and now....
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KevinMac
(@kevemac13) reported
Hey @etrade, why does trying to get through to any of your customer service channels consume one’s entire day?
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Scott Lehman
(@ScottL0413) reported
@etrade I have to tell you E-Trade, as a new customer you have probably the worst customer service I have ever experienced. 4 hour hold times are not OK.
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Dornss
(@Dornss1) reported
Hey @etrade you can't keep traders on hold for 1.5 hours with $ on the line!! My etrade personal advisor is out on holiday and your live chat is down...so I should just go f myself? Shame on you @etrade #fintwit #DayTrading
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Steven Marc
(@StrongSide23) reported
@etrade Tried to contact via phone...hours later—still nothing. Tried chat—161 minutes wait. Unbelievable! Leadership should be ashamed—help your people by hiring more people.
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John Keaney🇺🇲
(@jpkeaney111) reported
@etrade so Fox says this coupe on our Capitol was peaceful. I will never associate with any service you offer or sell
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MRM
(@mikmay20) reported
@etrade Congratulations! Your customer service is so bad that you lost me as a customer! Looking forward to leaving bad reviews wherever I can. You suck
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J A Fields
(@jafieldstweets) reported
I just spent 4 hours on hold for a live chat with @etrade who told me they can’t help me since I’m not logged in and I’ll need to log in and open a new chat. The estimated wait time is another 3 hours 😡
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Cager creel
(@CagerCreel) reported
@etrade I am experiencing account activation issues. It wants me to activate and I go through the process and says I am already activated. I have been on the phone for an hour and a half. Where are you guys?
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HTbyJ
(@h_tby) reported
@etrade it's not comforting when I'm watching script errors popup in console, while trying to figure out why my order details won't show when I click on them. #imnotgettingpaidtodebugyou
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Melissa Barry
(@melissabarry) reported
Minute 56 on hold waiting for @etrade customer service. Wow. I understand you are busy, but at least implement a call back feature! This is really terrible.
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erroneous
(@theerroneous1) reported
@etrade how about you get more people to answer the ******* phone because your costumer support sucks I wasn’t able to put money into my account. That stock went up $100 but I know I won’t see a dime of that from you guys #etrade #stocks #StocksToWatch
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Corey Field
(@cfield23) reported
@oaslam2 @AskRobinhood It's ridiculous - go to @etrade as their support and platform is so much better. I've used them for the majority of my funds for a long time now, and decided to test robinhood out but I'm wildly disappointed.
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DK
(@zeekernal) reported
@etrade I am calling for you to end your support & advertisements on FOX. They support & have contributed to the lies that resulted in the coup attempt against the US Government. I will NEVER purchase another product from you, or support your brand as long as you support FOX.
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