E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
San Francisco, CA 2
Elmont, NY 1
Wellsford, Auckland 1
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1
Columbus, OH 1
Atlanta, GA 1
Los Angeles, CA 1
Reşiţa, Judeţul Caraş-Severin 1
Metuchen, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • stlinvestor HumbledInvestor (@stlinvestor) reported

    @jablamsky @etrade Had to move from E*TRADE and interactive brokers to schwab due to customer service. Had a wonderful experience relative to these brokers. First time realized, customer experience could be also a moat

  • clancyryan Clancy Ryan (@clancyryan) reported

    @stock_mj @etrade All of them are beyond awful on customer service as none have scaled capacity to handle influx of retail investors.

  • shaumbp325 Shaumikkua (@shaumbp325) reported

    @jablamsky @etrade I love @Fidelity customer service

  • kkernttb KKern, TTB (@kkernttb) reported

    . @etrade think its possible to fix your laggy Level 2 data? I know it's only been a week, but maybe put it on the list... TYVM!!!

  • Michael31361816 Mike S (@Michael31361816) reported

    @jablamsky @etrade all companies should model customer service after @zappos

  • stock_mj MJ Stock Trader (@stock_mj) reported

    When @etrade says 5 minutes for the next online customer rep, then mean 45 minutes. Is that standard for other platforms?

  • notchicken69 chicken (@notchicken69) reported

    @etrade JUST F#%KED ME. Altered all of my price paid amounts WITHOUT me even buying anything! Down thousands on $AMC and $GME now. F you E*TRADE. I’m holding

  • tradeviewspy DD masked man (@tradeviewspy) reported

    @etrade Wtf are u guys doing charts not working L2 showing wrong prices

  • JRHeurung Josh Heurung (@JRHeurung) reported

    @jablamsky @etrade Always the worst when the call drops and they don't have a system in place to call you back, so you have to go through the whole thing again.

  • Marco_1385 marco (@Marco_1385) reported

    Need help! @etrade

  • webemikey Sittingunder (@webemikey) reported

    @stock_mj @etrade @CharlesSchwab I love Schwab. They have top tier customer reps and their system always works. Never an issue at schwab. I was trading AMC options when everyone in RH was locked out. They let you trade whatever OTC you want. You get to decide not the big boys.

  • stocktrader300 Sheldon Cooper (@stocktrader300) reported

    @etrade #etrade Etrade Pro sucking real bad today again. Prices lagging and the bid and ask sometimes are very delayed or frozen. Unusable today.

  • nismith_jam NI SMITH (@nismith_jam) reported

    @etrade platform cripple if try anything like refresh it freezes. Tech support can't fix issues despite multiple same issue customers complaints. A promise of call back by supervisor in 30min nonexistant. 2 hr weekly phone calls for issues instead of trading. What's up @etrade?

  • ZenRVN ZenRVN (@ZenRVN) reported

    @Ravenmode @coinbase @etrade I think tZERO could become a very real competitor if it gets its act together. The $20k daily limits that I’ve heard will be happening with the update in April would certainly help. They also need to allow people to sell coins on tZERO that weren’t purchased on tZERO, imho.

  • KobyV77 jakoby veronda (@KobyV77) reported

    @etrade how many people do you have at customer service? 1-2? It has to be less than 5

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