E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oklahoma City, OK | 2 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Atlanta, GA | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Jason ONeil
(@jasoneil74) reported
@etrade Crap data system. Trading DCRC that changed to SLDP ...data is not transferred, cannot trade without my data! Fix of loose customers
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Adrian
(@squawk_hawk) reported
Thank you @etrade for sending a ACH back even though there was more than enough to pay it and it's my damn DMV renewal and it's going to suspend my licence now. You should be paying for these damages
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LeFa
(@AfroDoveL) reported
@etrade @SeanPour1 Your services are terrible & you have a prejudice culture. Your security has been hacked & you lack transparency to inform . As a South African to be asked to take selfies holding my ID (after # calls)has stripped me of my dignity &I don't ever want to experience such treatment🤢
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Jakub Szunyogh
(@JakubSzunyogh) reported
just called @etrade support and was told my estimated wait time is greater than 2 hours imma take a quick nap tell the rep to scream louder if i don't respond
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saurabh agarwal
(@AgarwalNith16) reported
@etrade How to reach your customer care? I cant see a customer care email id. Nobody picks up the phone and live chat is also useless
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StockyPenny
(@StockyPenny) reported
Grrr..... sitting at .41 on $ilus. Not sure if it will get there. Might throw them at .407 BECAUSE @etrade is DOWN LET'S GO!!
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Nathan Michaud
(@InvestorsLive) reported
@pdtrader01 @etrade Way down b/c they're free (except ECNs) I haven't even looked I'll check it out later lol
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Rob Zimmerman
(@robmzimmerman) reported
@etrade my account is locked for “suspicious activity” and I’ve been unable to get anyone on the phone. I’ve done over 3 hours on hold now - is there anyone to at can help?
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MellyMed
(@mel_med_larson) reported
Also…the hold time sounds like this, but with bad guitar solos. And not funny. #bigfinish @etrade
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ClayTon_Warrior
(@clayton_warrior) reported
@SeanPour1 @etrade @etrade is the absolute worst. Been on hold for beneficiary services once again. Just trying to close out my DECEASED mothers account. Absolute shame how they treat people who have gone through a loss. Now adding to the stress of dealing with financial liabilities. This is not OK
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Brock Nicholson
(@BrockNicholson) reported
This problem could really be solved by @etrade actually having a customer service department customers can reach.
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Joseph Thiebes 💉💉💉😷
(@thiebes) reported
I spent 2 hours on hold with @etrade yesterday before I ran out of time to sit around listening to repetitive hold music. Still don’t have access to my account. Literally the worst.
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Mala Bawer
(@malabawer) reported
@etrade TWO HOUR customer hold times for last week. Thankfully I am @Schwab customer with their 2 min hold times, but my daughter's company is using you for their stock plan and she needs to reach you. Two hours hold really? With no call back feature? Are you kidding?
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Seam Abderson
(@AbdersonSeam) reported
@etrade why are your hold times so long? Are you that understaffed? Switching to Fidelity because you clearly don’t prioritize customer service. #CustomerExperience #CustomerService
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Biologist Ellie
(@biologist_ellie) reported
@etrade I don’t usually do this but your services are a joke. 8 weeks of failed transfers and zero support. Averages of 50 minutes wait to speak to representatives. Loss of interest on failed transactions. No remedies. No help. My own bank at a loss of how to work with you.
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