E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Norristown, PA 2
Miami, FL 2
Overland Park, KS 1
Ramsgate, England 1
San Jose, CA 1
Eugene, OR 1
Lehigh Acres, FL 1
Bedford, NH 1
Austin, TX 1
Boston, MA 1
Lake Elsinore, CA 1
Port Orange, FL 1
Honolulu, HI 1
Naples, FL 1
Kampala, Central Region 1
Pompano Beach, FL 1
Tacoma, WA 1
Windham, NH 1
Seattle, WA 1
Philadelphia, PA 1
Cleveland, OH 1
Fort Madison, IA 1
Solana Beach, CA 1
The Villages, FL 1
Bloomington, IL 1
New York City, NY 1
San Diego, CA 1
Cedar Park, TX 1
Annandale, NJ 1
West Sacramento, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • cfromhertz Christian Fromhertz (@cfromhertz) reported

    is anyone else using Power Etrade @etrade and their daily gain / loss in not calculating correctly? I have had the issue since Dec 1st - their customer rep told me they were not aware of any issues (just trying to figure out if it is just me)

  • Watchdog005 Joe Barbera (@Watchdog005) reported

    @etrade OVER TWO HOURS AND COUNTING ON HOLD!!! YOUR SOFTWARE HAS GLITCHES THAT TURN BUY ORDERS TO SELL ORDERS AND SELL ORDERS TO BUY ORDERS!! ALSO MY BUY HAD A DIRECT HIT WITH AN ASKING PRICE AND WASN'T FILLED!!! **** ETRADE!! CAN'T ANSWER THE PHONE BECAUSE YOU KNOW YOU'RE WRONG!!!

  • hogwashexpress Hog Wash Express (@hogwashexpress) reported

    @etrade Worst customer service experience with Brendan in Utah and Blaine. 45 minutes on the phone no answers. Knew nothing about trading or hotkeys. I’ve had a terrible day Tues / Wed when E*Trade pro was down. Is anyone interest in helping a high net worth valuable client.

  • jon_torino Jon (@jon_torino) reported

    @InvestFits @etrade ToS desktop has been rocking out for me since I moved after the scanner was stolen from us. Fast execution and great fill prices so far. Not a single glitch in the system thus far, uses far less computing power than PRO did, with way more screens up than PRO ever ran stably.

  • bigbiren Biren Amin (@bigbiren) reported

    @cfromhertz @etrade I have been having issues when I close our a spread - it record a massive loss or massive gain but not both - making he p/l inaccurate

  • KeithSendzik KJS (@KeithSendzik) reported

    @etrade your service blows, get better

  • geefa_tweets Snuggle Demon 🏳️‍⚧️ (@geefa_tweets) reported

    @etrade having to do _20_ pages of recaptcha to ask for a reset email to never recieve it is a horrid user experience. (I don't need help as I am on phone number now.)

  • FibonacciSQNC G-Know (@FibonacciSQNC) reported

    @cfromhertz @etrade I don’t think its too much to ask either! It’s beginning to negatively affect my trading as I am (unfortunately) and active option trader. @Etrade it’s time to address this ISSUE on the Power E-trade platform

  • PalmeryDesir Palmery Desir (@PalmeryDesir) reported

    @cfromhertz @etrade I am experiencing the same issue. I was advised to clear the cache.

  • MattTeuteberg Matt Teuteberg (@MattTeuteberg) reported

    @etrade You guys. I have been on hold for over an hour. I cannot get in touch with an agent. This is pathetic. Can someone please email me or reach out to me? I am dying of bad customer service.

  • capital_chief Chief_Capital (@capital_chief) reported

    @StockAuthority gotcha, They ripped my scanner that I built in trade ideas. Now none at ALL Stupid @etrade

  • SueHen2016 Suzette Hendrick (@SueHen2016) reported

    @etrade over 2 hrs on hold to get help because customer service broke my account access...really would be nice to be able to get access to my $$! Looks like Schwab will be getting my business.

  • jon_torino Jon (@jon_torino) reported

    @etrade @alexanderjguy It's been nothing but issues lately. PRO was great, but stealing the scanner sealed the deal for me. Now using ToS desktop, running 3 times the screens PRO could handheld without glitches or freezing. Great fills and fast execution thus far. Seems to be a far better system.

  • dborrero142 Daniel Borrero (@dborrero142) reported

    @Amp_Trades @etrade Having problems here as well. Dammit

  • gatorchic127 1⃣Lizzie (@gatorchic127) reported

    @etrade had the worst customer service of all time!! 🤬

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