E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Los Angeles, CA | 7 |
| San Diego, CA | 5 |
| Houston, TX | 5 |
| Miami, FL | 4 |
| New York City, NY | 4 |
| Seattle, WA | 4 |
| Dallas, TX | 3 |
| Columbus, OH | 3 |
| Pompano Beach, FL | 3 |
| San Francisco, CA | 3 |
| Chicago, IL | 3 |
| Colorado Springs, CO | 3 |
| Berryville, AR | 2 |
| Denver, CO | 2 |
| Grayslake, IL | 2 |
| Ashburn, VA | 2 |
| Oklahoma City, OK | 2 |
| Las Vegas, NV | 2 |
| Rochester, NY | 2 |
| Minneapolis, MN | 2 |
| Cleveland, OH | 2 |
| Atlanta, GA | 2 |
| Temecula, CA | 2 |
| Detroit, MI | 2 |
| Tucson, AZ | 2 |
| Salt Lake City, UT | 2 |
| San Antonio, TX | 2 |
| Katy, TX | 2 |
| Franklin, MA | 2 |
| Orlando, FL | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Megan Davie
(@megeagie) reported
Hey @etrade. I've been on hold with customer/beneficiary services for 3 hours and 31 minutes. You guys okay over there?
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We Trade Setups 📈
(@prosperousguy) reported
@etrade $BMBL is the worst dating app, I tweeted this a few months ago and said the same, they will go belly up unless they change that when someone "likes" you that it doesn't disappear in mere days.
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Bad Repo
(@TheBadRepo) reported
@WdesRosiers @etrade its the new stuff with morgan stanley. didnt used to be like this, even in the worst of covid smh
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da Ruckus
(@grundgetta49769) reported
@etrade went to fund my account, need to talk to a service rep to chance my phone number so its recognized. 30 minute wait time....... @TDAmeritrade <---took 5 minutes to set up my NEW account and fund it....Thanks @TDAmeritrade for being user friendly.
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OmegaMule
(@MuleOmega) reported
@etrade Getting update notifications for E-Trade app every 5 minutes. Please fix. Trying to focus on life here
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Charles Warnock
(@CharlesWarnock) reported
@etrade - impressive wait times you have going on recently. Using the old Morgan Stanley steam powered switchboard? How about some customer support chat?
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LaughingStock
(@Stocktilo) reported
@etrade Hey, I am signed up for paperless statements and you guys are sending me *paper* mail for every single trade. Seems like kind of a waste, no? I tried to call, but the wait times are forever. There is no apparent way for me to email you directly to fix this. What gives?
-
Scott Friedman
(@scottjf8) reported
90 minutes on hold to speak with a customer representative? C’mon @etrade that’s beyond f’ing ridiculous.
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Nicholas Bolger
(@_nicholasbolger) reported
@etrade wouldn't give me their customer service through my videophone relay call, so they wanted me to send them a letter with proof that I am deaf.I asked to talk to their superior, and he was very rude, yelled at the interpreter and hung up on me.What should I do next? @NAD1880
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_Maur1
(@SeLfMaDeTrAd3r) reported
@ETRADE fix your etrade pro plz, otherwise im gonna have to switch to @IBKR
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Sten Tamkivi
(@seikatsu) reported
Been an @etrade brokerage customer for 15y. Now got a "get out in 30 days" email, they stop serving EU. Looking at fax-based(!) asset transfer process, decided to just sell all remaining US public stock positions there. #defi will eat their lunch @kwenta_io @mirror_protocol
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julio💈
(@juliothebarber_) reported
Let’s see who answers first, @etrade y’all’s Dms or your customers service line I’m 4 hrs deep
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Ashley Hollenbeck
(@ash3cpa) reported
On hold now for 2 hours and 12 minutes with Etrade trying to reach a rep for help with an account as a beneficiary. Won’t be keeping the account with you when the time comes. @etrade
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ariel ʕ´•ᴥ•`ʔ
(@wr___x) reported
Thought the TV in the break room was broken but it turns out the @etrade ad that was airing features a genuine strobe light sequence. Y'all r gonna kill someone w that thing.
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Peter Estep
(@pestopo) reported
@etrade @profpalm Glad to hear they helped you. I've been waiting for 2 months for etrade to update the owner info on an account. $10,000 frozen since Oct 13th. Response is they are backed up and will get to it someday. Can't believe they are that bad at customer service.