E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 6
San Diego, CA 5
Houston, TX 5
Chicago, IL 4
Miami, FL 4
New York City, NY 4
Seattle, WA 4
Katy, TX 3
Dallas, TX 3
San Francisco, CA 3
Colorado Springs, CO 3
Aiken, SC 2
Los Altos, CA 2
Berryville, AR 2
Denver, CO 2
Grayslake, IL 2
Ashburn, VA 2
Oklahoma City, OK 2
Las Vegas, NV 2
Rochester, NY 2
Minneapolis, MN 2
Cleveland, OH 2
Temecula, CA 2
Columbus, OH 2
Pompano Beach, FL 2
Detroit, MI 2
Tucson, AZ 2
Salt Lake City, UT 2
San Antonio, TX 2
Franklin, MA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • DonalWaide Donal Waide (@DonalWaide) reported

    @etrade Live Chat down, Messaging Center unavailable, Phone wait time is approx 30 minutes. So how do I stop my compromised debit card from being used again? #LousyCustomerService since the @MorganStanley buyout.

  • strobist David Hobby💉💉💪 (@strobist) reported

    @etrade I’ve been a customer for almost 30 years. And a platinum customer for much of that. It’s hard to express my disappointment at the erosion of the quality of service and execution in your company. At this point, I assume you don’t really care. But I needed to say it.

  • hedgewonk Rishi (@hedgewonk) reported

    @stocktrader300 @etrade Yeah, I feel the same way. I’m so fed up with that app. I have the same issue: wrong quotes very often.

  • fredrockm Fred Meyer (@fredrockm) reported

    @kgm1050 @etrade We are having the same problem! I can't believe the nerve of their response. Dial 0 for customer service? That says it all. And if you do get anyone on the phone, good luck in them have any authority to do anything to help!

  • JulieSowash Julie Sowash (@JulieSowash) reported

    @etrade keep getting technical error and try again later message on the mobile deposit. Any idea when it will be back up? IRA 2020. :-)

  • newsgroupinky C Matthias (@newsgroupinky) reported

    @TheRealYoungAri @etrade Same! I've never had problems putting money in but the first time I try to take money out? No-go. Can't sell any of my stocks, either. E*TRADE is awful.

  • afewell afewell (He/Him) (@afewell) reported

    .@etrade Its a bad day for your tax center to not be working, do you have an eta when it will be working?

  • SpacFuru **** Furu (@SpacFuru) reported

    @etrade constant level 2 quoting issues what ******** @MorganStanley ****** everything up

  • BradSenne Brad Senne (@BradSenne) reported

    @etrade 2 hours and still no response about my account issues

  • CrainSports TheGARooster (@CrainSports) reported

    Who's having trouble with @etrade Hi Low scanner? What other brokerages are you considering?

  • prospectus30 Cameron (@prospectus30) reported

    @etrade your phone support is really bad right now. Been waiting on hold for 20+ minutes

  • LutskTrader Lutsk Trader (@LutskTrader) reported

    @BullLogic @etrade I got a response last week that the fix will be in the next update coming shortly. Small feature but annoying to not have it available.

  • a3210pd Andrea S (@a3210pd) reported

    @etrade my money has been stuck for months because nobody will verify my account. Who can help me get my money out?? I call customer service everyday to no avail.

  • Zurcher Zurcher (@Zurcher) reported

    Hey @etrade, maybe the day before taxes are due isn't the time to let your tax document servers crash

  • BullLogic Bulllogic (@BullLogic) reported

    @etrade fix your error loading alerts on pro. ffs what else is going to break or be taken away?

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