E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
| Phoenix, AZ | 1 |
| Palm Coast, FL | 1 |
| Sollentuna, Stockholm | 1 |
| Santo Domingo, Distrito Nacional | 1 |
| Las Vegas, NV | 1 |
| Camden, TN | 1 |
| Folsom, CA | 1 |
| Los Angeles, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Tatchi
(@Tatchi76) reported
Can we talk about how much @etrade customer service sucks? I cannot stay in the phone for an hour just to get a human. Le sigh.
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Marco
(@MarcoAndreas8) reported
Hey @etrade been trying to fix an issue for last 2wks. Tried to fix online, couldn't, called support 3x, 4hrs later support made mistake, now worse, called 3x more, 2hrs more on phone, still not fixed, no ETA, no contact for me to call/email. Pls help! Need to do taxes ASAP!
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James White
(@Accroya) reported
@etrade Is it possible to get help to stop all of the USPS mail I'm getting? It should be a lot easier to go paperless than this.
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Jonathan Carr
(@CarrJonathan) reported
from
Auburn, Maine
@etrade is Symantec the only TOTP you support for 2FA? Why is there no option to generate a QR code?
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Nick Sakai
(@nicksakai) reported
@etrade Your customer service is atrocious.Was on hold 4 2 hours yesterday&now 2day I've also been on hold 4 2 hrs & no1 even p/u. I was even on brunch with my friends this morning&left on hold,we made a bet whether someone will pick up and I won. This shouldn't be happening
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Helin
(@SkinnyGolfGuy) reported
@etrade your mobile chat has been down for over 24 hours how else can I get in contact with customer service?
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Alash
(@Yak_ZaddyAlash) reported
@etrade terrible
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cupcake
(@thecupcakexo) reported
@etrade issues with wrong trade dates on tax documents and your support line personnel sounds high. this doesn't seem professional at all
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mmars
(@mmars123) reported
@OptionsMike @thinkorswim @etrade is very slow and glitchy as well. Not that it fixes your issue but just sayin
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picklenick🥒
(@picklnick) reported
@etrade has to be the worst brokerage in terms of customer service. Every time I try to call the wait time is longer than 90 minutes… ridiculous!
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Jim Schmidt
(@JimSchmidt64) reported
@etrade You should support Yubikey 2FA
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Gail
(@GailHedglin) reported
@etrade pro has issues now i cant trade
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Tony Bolo
(@tonyboloj) reported
@etrade For 2 days ETPro will not stay connected. JMS server disconnects after about 20 min. Please fix asap.
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Biren Amin
(@bigbiren) reported
@OptionsMike @thinkorswim @etrade has issue that persist that are similar - brokers are woefully underinvesting in their tech and the mediocrity shows
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Anthony
(@Anthony_IV) reported
Fix your damn app!!!! @etrade I literally reboot it 10x a day
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