E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 1
Palm Coast, FL 1
Sollentuna, Stockholm 1
Santo Domingo, Distrito Nacional 1
Las Vegas, NV 1
Camden, TN 1
Folsom, CA 1
Los Angeles, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • lyokomode 1000101 (@lyokomode) reported

    For reference, these were imported from @etrade, which you’d think they’d support considering I pushed the big ETrade button when asked to select my bank

  • ECrick Esilla Crick 🇻🇨 (@ECrick) reported

    @etrade I've been trying to use my ATM card for two weeks but I keep getting an error message. Every time I call customer service the wait time is over two hours. This is not okay and #unacceptable yet to speak to someone

  • camiadeluca Cam Iadeluca (@camiadeluca) reported from Manhattan, New York

    @Pigeonomics @etrade Yeah I waited 30 minutes, but the help was A1 and from an American native speaking rep. Slightly annoying, but worth it in the rare cases I call.

  • msac1985 Johnny Pen (@msac1985) reported

    @etrade I transfer for Merrill Lynch to E trade Money on Friday 03/11/2022. And On Monday 03/14 /2022 Merrill Lynch confirmed transfer successfully,E Trade told still Processing transfer money SO SLOW. THIS IS TOO SLOW, ETRADE CEO or top management SHOULD CORRECT THESE Laid back PEOPLE.

  • 4WinnersUSA 4Winners (@4WinnersUSA) reported

    @missteencrypto Mine too - @etrade. They FROZE my account and basically interrogated me because I sent $ to an exchange. The minute the acct was unfrozen I closed all my eTrade accts - 12 year customer gone. DON'T USE ETRADE FOR ANYTHING.

  • bgameduck91 Mark Hartley (@bgameduck91) reported

    @etrade After 2 hrs on hold waiting for a cust service agt on Friday and today 1 hr 50 min on hold my frustration level is at an all time high. Your online messaging directed me to call the cust service #. Pls DM to get my very simple request resolved. #badcustomerservice

  • Shitco_investor shitco_investor (@Shitco_investor) reported

    taxes have me down... trying to use @turbotax but it won't import my @etrade 1099 --- it worked fine last year. What's going on e-trade? turbotax? I see this is a typical problem people are having this year (but not everyone...)

  • Pastrydane Mikkel Hansen (@Pastrydane) reported

    "Your estimated wait time is 60 minutes" @etrade How is THAT for customer service

  • bgameduck91 Mark Hartley (@bgameduck91) reported

    @etrade after waiting close to 2.5 hrs I finally connected with a agent who listened to my situation then sent me to a cust sat survey with no resolution. Do I get to spend 2.5 hours more on hold? Are you kidding me? #awful

  • moTahawy mo (@moTahawy) reported

    @etrade in what world is putting your customer on hold for 90 mins ok?

  • saghaulor Stephen Aghaulor (@saghaulor) reported from Hayward, California

    This morning I attempted to exercise stock options but accidentally sold them instead. I called @etrade support and after explaining my mistake and what I was attempting to do, they were able to undo my snafu. I really appreciated Ryan's assistance! Thanks again!

  • camiadeluca Cam Iadeluca (@camiadeluca) reported from Manhattan, New York

    Tremendous customer service from @etrade just now. Unwarranted activity in my Roth IRA and the team handled swiftly and accordingly. Highly recommend their brokerage.

  • Arab_Amreekiya Arab Amreekiya (@Arab_Amreekiya) reported

    @etrade can I have customer support? thanks

  • Bananaz2017 Banana (@Bananaz2017) reported

    @IBKR Since 24 Jan I have been in touch with #IBKR customer service to help solve a critical issue with my portfolio positions. It's end of March and very little to no progress has been made. Defo NOT a no. 1 #Platform . @etrade did a much better job in a fraction of time.

  • socialstcatmom lyss (@socialstcatmom) reported

    @etrade isn’t the baby already a meme? Your add is stupid and so are your business practices

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