E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 2
Camden, TN 1
Folsom, CA 1
Chicago, IL 1
Cincinnati, OH 1
Santa Clara, CA 1
Guayaquil, Provincia del Guayas 1
Valparaiso, IN 1
Horseshoe Bend, AR 1
Polk Village, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • bjverzal I tweet random things. Vaxed and boosted. (@bjverzal) reported

    Hello @etrade … knock knock. I just called again. 60 minute wait time. Are you all ok over there? What time should I call where wait time is less than an 30 minutes (even that’s terrible … but we must lower the bar somewhere)

  • sushilnayak84 Sushil Nayak (@sushilnayak84) reported

    @etrade When was the last time your customer service attended any calls? I have been on hold for over 3 hrs. Never experienced such a bad customer service.

  • slisbin slisbin (@slisbin) reported

    @etrade is the worst! I put money into my existing verified account today to be told AFTERWARDS that the money will not be available to trade with for 5 working days. I guess when the funds are available I'll just close the account and go to Robinhood.

  • Jcazz17 Joe Cazz (@Jcazz17) reported

    Anyone having an issue with @etrade saying your “Price Paid” is a lot higher then what you bought it at yesterday.??? Have 2-3 tickers showing my “price paid” almost a dollar higher then what i bought it at yesterday

  • Westyrangerfan Jason West (@Westyrangerfan) reported

    @hi5lefty90 @Jcazz17 @etrade If you sold it on the way down then bought again lower...it is apparently a “wash loss”.

  • sillyslavebear sillyslavebear (@sillyslavebear) reported

    @etrade Your site instantly logs me out within 15 seconds of logging on. Is this a known issue? It was working great yesterday.

  • Phred_Bear Phred Bear (@Phred_Bear) reported

    @etrade working on fixing your junk app?? your still hiding data on the trade page of the app. ? why you hide data?? get the trade size back on the trade page! #etradejunk and fix the junk L2 while your at it!

  • MoneyLobster 💲 Money Lobster 🦞 #Maine (@MoneyLobster) reported

    @jbrowder1 In January @etrade customers service cost me as much as $100,000. Said they couldn't help. They said they CANT sell /exercise shares/call options AMH. However, I later found @CarrieSchwab is able to SELL shares and exercise calls pre-market or post market (1 hour before/after).

  • _iBrandon__ Brandon Michael (@_iBrandon__) reported

    @thundt @etrade Been locked out of my account for over a month. Anytime I call for help it’s a 90+ minute wait time. Completely outrageous. Worse than a cable company.

  • Yvettethecrew Yvette (@Yvettethecrew) reported

    @etrade That number 1-800-387-8331 I’ve spent over 2 hours literally waiting & no answer May I have email to support to reset logon. @etrade

  • DCEric2005 Formerly DC Eric (@DCEric2005) reported

    How is it possible that @etrade has 90+ minute hold times and no way to reset a user ID online... TWO DAYS in a row. @etrade HELP ME!!!!

  • GlaudySarah Sarah Glaudy (@GlaudySarah) reported

    @etrade @ChatahMan I’ve been on the phone with the number recommended and y’all hung up on me what kind of customer service is that?!!! I just need my money back into my account so I can finally be done not having to do business with this company. This is SERIOUSLY a scam!!

  • crnalocum1 crnalocum (@crnalocum1) reported

    @etrade worst customer service. Shouldn’t take 4 hours to get anyone on the phone. “Management” guaranteed my actions would be done in the following week. Still hasn’t been done and could have cost me a house! This has got to be the worst company in financial services!

  • thundt Tom Hundt (@thundt) reported

    @etrade System problems? Can't login. Can't reset password (and it speaks it way too fast). Password includes numbers, are we supposed to type them out longhand? Hyphens? All caps? 30 minute wait time to get a human....?! TTYT, I guess

  • McCurdy316 Circuit Trouble (@McCurdy316) reported

    @etrade hope all is well - been trying to get help on being unable to select wire account via desktop for international account for last 4 hours. E Trade assistants have been unable to help due to high inquiry volumes . Please advise if possible on who else to contact. 🙏🏽

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