E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 1
Palm Coast, FL 1
Sollentuna, Stockholm 1
Santo Domingo, Distrito Nacional 1
Las Vegas, NV 1
Camden, TN 1
Folsom, CA 1
Los Angeles, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • sagarvanteddu Sagar (@sagarvanteddu) reported

    Hey @etrade , what is the best way to reach customer service? 1. Been on the phone(8003872331) for over an hour with no response. 2. Live chat shows wait time of 247 mins.

  • NickGre09905790 NicksWorld (@NickGre09905790) reported

    @etrade You guys suck. You have no customer service.

  • AnApatheticNiko 🃏♠️Niko♦️🃏 (@AnApatheticNiko) reported

    I now have an account deficit on my robinhood account after deactivation and half of my funds never made it over to etrade on transfer. Does robinhood support not exist or? @AskRobinhood @etrade

  • jasondcurry Jason Curry (@jasondcurry) reported

    @ChristoCinco So frustrating! Bad @etrade !

  • rbgibbfarms carbon relocation expert (@rbgibbfarms) reported

    So I set up an @etrade account, now I’m having trouble logging in. If you need any customer service from them... don’t count on it! Been on hold for 4hrs, tried getting them to email log in stuff, and tried online chat wait time was 3hrs, there service is horrible.

  • BentoStox Bento Stox (@BentoStox) reported

    @etrade what is the point of having customer service if it is impossible to ever get through when you have a problem??

  • pmac92681135 P Mac (@pmac92681135) reported

    @etrade wow. You really need to fix your support. I’m still holding after an hour of waiting. This is unacceptable. And it’s starting to be the norm.

  • spinmesomesugar Monique (@spinmesomesugar) reported

    Thanks @etrade this is only the third day I’ve had these egregious wait times only to never have my issue reconciled. Also, why does your rep have a rooster crowing in the background?

  • JhaiWright Jhai Wright (@JhaiWright) reported

    @etrade your customer service is the worst lol, multiple people on hold for 3 hours???

  • rashad_writes Rashad (@rashad_writes) reported

    @KaneInvestments @etrade Yes! I have orders i sold that it shows on my overview screen that I still own. Idk wtf is going on @etrade

  • Cubfandanny Cub Fan Danny (@Cubfandanny) reported

    @etrade your customer service stinks. I call can’t get anyone over an hour multiple times. During a call 2 u I get a call from E*TRADE I take the call & recording to call or online support. I go online and wait time is 324 minutes.

  • rousseaujnjul Rousseau | 🚀 @get_nucha 🚀 |🇭🇹🇱🇹🇫🇷 (@rousseaujnjul) reported

    Hey @etrade how about you just close your online custumer support? It’s three days I’m trying to get someone for some support.

  • johnvoliva John Voliva (@johnvoliva) reported

    @etrade 313 minute wait for online chat? Been on hold on the phone for over 15 minutes? All to try to access my account I have been locked out of? Awesome customer service! /sarcasm

  • dmadan81 Deep Madan (@dmadan81) reported

    @etrade customer service is completely inadequate

  • JIMMYLINE James Line (@JIMMYLINE) reported

    Dear @etrade .... please improve your customer service. Your CHAT service is down. I have called twice today, and had to hang up the first time because my lunch break was over & I couldn’t wait any longer. Now, I am 15 minutes into my second phone call and nobody has answered

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