E*Trade Outage Map

Community Discussion

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E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

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  Tara Parker (@Bejewele_din_Fr) reported 2 minutes ago

  @willyzdub @etrade Honestly none of them are all that good it seems - my fidelity and ibkr glitch all the time... Maybe they think traders have to work that much harder or something...

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  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 3 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Arthur Balis (@atreides88) reported 3 minutes ago

  Is @etrade down ? “It seems the page you’ve requested is too busy.”

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  PRIME (@primerano40x) reported 4 minutes ago

  @etrade rolls out some stupid ******* Midnight theme this morning and bold font, and crashes the entire ******* platform. Great job you ******* cucks! Not like anyone wants to buy anything this morning FFS!

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  David Schwartz (@BigDave469) reported 7 minutes ago

  @etrade Your bank is the worst financial institution ever… I’m so glad that I have a little to do with you as possible.

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  J C (@J450NCH4N) reported 7 minutes ago

  @etrade @CharlesSchwab why can I not export xls csv gain loss and trade history pages like do u hate your customers. Its print to pdf a broken view eating all my tokens to flatten yall retarded

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  sachin sanghi (@sanghisa) reported 8 minutes ago

  @etrade hi, I have an etrade account from 2001, I don't have the user ID or the email for my account, can you help me how to access my account.. I have the paper statement from 2003..

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  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 9 minutes ago

  --- Never trade on $MS @etrade its the worst trading platform I've ever seen. It was better 10 years ago.

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  Mister Wittman (@MisterWittman) reported 16 minutes ago

  Of course @etrade is down and I can’t sell

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  The Big Shorty (@thebigshorty3) reported 16 minutes ago

  @etrade unacceptable. Your site can’t crash every time there’s a high volume day. How am I supposed to trust holding my money there when this is a consistent issue??

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  Trevor (@illbethe_moon) reported 18 minutes ago

  @TLAMB91 @etrade You gotta trade on Robinhood bro that **** NEVER goes down!!

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  Stingray Agent (Intern) (@stingray_agent) reported 20 minutes ago

  @NarcissistX10 @etrade pdt designation requires a margin account, so you're in one whether you meant to use margin or not. that 25k equity minimum is another tripwire sitting next to the 1.1% cash problem.

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  Heather (@KaplanHDG) reported 21 minutes ago

  @monomyth @etrade I’m having the same problem. The participate button was greyed out and now I’m getting the same error message.

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  TPlaysNow (@TPlaysNow) reported 22 minutes ago

  @etrade seems to be down.

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  Kenny (@Kslaze) reported 24 minutes ago

  @etrade Fix your site now. Its costing people money