E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 2
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Francisco, CA 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1
Columbus, OH 1
Atlanta, GA 1
Los Angeles, CA 1
Reşiţa, Judeţul Caraş-Severin 1
Metuchen, NJ 1
Rochester, NY 1
Loganton, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • investingmom Lara Druyan (@investingmom) reported

    @etrade @JimNich50718535 Really? I AM a customer (trying to become a bigger one), and you don’t answer my questions and don’t pick up the phone.

  • jablamsky Jessica Ablamsky (@jablamsky) reported

    @Rogers22283 @etrade I had problems with 1-800-Flowers once. Couldn’t find any contact for customer service.

  • jablamsky Jessica Ablamsky (@jablamsky) reported

    @TheMarkCooke @etrade Really? Good to know. @etrade used to be ok for customer service. Now it’s literally unreachable.

  • xhnis05 Philip Selena (@xhnis05) reported

    @JJHils @etrade my account got hacked too..I contacted support services but they wouldn’t help me...I got referred to @cyber_hack_security on Instagram and they were so helpful and reliable. They can help you.

  • Jasmeetbhatia17 Jasmeet (@Jasmeetbhatia17) reported from Amritsar, State of Punjab

    @etrade Worst Customer service ever- Haven’t received my wire transfer for the trade I did on 21st January- Its been over a month now. Please track & recall my funds asap #jbhatiaa

  • Nichola53689810 Bigol5 (@Nichola53689810) reported

    @etrade today is the 24 and your site still is not letting me trade or at least show my money that you all took out my account fix it Jesus

  • eu_bike EV Bike Dude 🇮🇪 ⚡👾👀😷🇸🇰🍕🍍😍 (@eu_bike) reported

    @jeremyjudkins Mine is so buggy (mostly in PM/AH) that it shows 100% LOSS on random positions - very scary in the morning. Dear @etrade, please fix your mobile app, the new one is as buggy in its calculations as the old one. Likewise balances should be live/accurate in PM/AH too.

  • DinaMarie84 Dina (@DinaMarie84) reported

    @decodeddreams @etrade Past month nothing but issues. Yesterday quotes were wrong in Pro for most of the day.

  • LarryDonnavon Laurence H. Donnavon😒 (@LarryDonnavon) reported

    @etrade customer service is some ****.

  • KBRADFORDGROUP Ken Ferman (@KBRADFORDGROUP) reported

    @etrade just spent nearly 45 mins on the phone for what I thought would be a fairly simple process. speaking to someone in another country and could barely make out what she was saying plus the delay and bad reception. TERRIBLE customer service as we have 5 accounts with Etrade.

  • ndscherer Deyo (@ndscherer) reported

    Took a starter position of $lob at the pivot because I wanted exposure to financials; unfortunately, @etrade was having issues and I wasn't able to add to it. Looks great though

  • theparrothead Theparrothead (@theparrothead) reported

    OK Traders....After 20+ years trading online with different brokers I just had a CRAPPY experience with @etrade, I have traded with for the last 7+ years, that cost me 25% on a trade. No help because OTC stock.... Suggestions for my next Broker?

  • milener Scott Milener (@milener) reported

    @etrade I need phone support for some reason can't do a transfer yet HOURS of wait time. "Due to high call volume" really? or is it actually "Due to us not hiring enough support people to save a few dollars, we won't help you"

  • decodeddreams a (@decodeddreams) reported

    @DinaMarie84 @etrade Every single day @etrade doesn't even try to help anymore

  • heyadamsilver Adam Silver (@heyadamsilver) reported

    @etrade what # should I be using to get my acct unlocked after an apparent lock out by trying and failing to login 1x? Still on hold for 25 mins via the # i called.

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