E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 3 |
| San Francisco, CA | 2 |
| Needham, MA | 1 |
| Kralendijk, Bonaire | 1 |
| Charlotte, NC | 1 |
| Elmont, NY | 1 |
| Wellsford, Auckland | 1 |
| Idar-Oberstein, Rheinland-Pfalz | 1 |
| Las Vegas, NV | 1 |
| Peoria, IL | 1 |
| Troutdale, OR | 1 |
| Indianapolis, IN | 1 |
| Salt Lake City, UT | 1 |
| Dallas, TX | 1 |
| Redwood City, CA | 1 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Valerie Stern
(@VHS216) reported
@etrade I've been trying to get in touch with a customer service rep about an issue with my account for 3 days and every time I call it says there is 90+ minute wait (!!!!). Is there another number besides 1800etrade1 or place I can leave a message?
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Laura G, Sassy Sixty-something, old Hippie @ Heart
(@texasartmama2) reported
@etrade Words cannot express how truly awful your customer service is. I’m sure I can get an “Amen” from everyone except your most high-dollar customers.
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Sama
(@discount_eddy) reported
@IPODave @etrade I faced the same issue. I was also not able to reach out to online chat help.
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John Rosa
(@JohnFRos) reported
@etrade, totally unacceptable service via your customer service service platforms. Waiting on the phone for over a hour to verify a wire transfer is ridiculous. Chat is worthless too.
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stonkie ridah
(@stonkyridah) reported
@s7bake @etrade They ever **** up your orders on mobile? I order a 10 lot and then change it to a 5 before I order an it orders me a 10
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Joe Mohmah
(@JMohmah94) reported
@etrade OMG - 90 min wait! Kinda long time when you cannot login - cannot reset password …. If I had 90 min I would drive the 60 min to an office!
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Philthy
(@bornintheland) reported
@etrade you have some serious issues with new account openings and customer service. Been trying to link my old Morgan Stanley brokerage account for over a month and still can’t get it resolved.
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srin.nj
(@srinnj80) reported
@etrade waiting on the phone for 150 minutes now. this is the worst customer service.
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Katie Casper, the (Mostly) Friendly Gamer
(@katiecasper) reported
@etrade I had the best customer service experience with Righteous just now. He patiently and kindly helped me fix the errors on my account. He laughed at all my ridiculous stock jokes, too. I dunno how you get this info to his superior, but please do.
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SantiagoFuentes
(@santiagouentes) reported
Link from yesterday about transactions :BAD SERVER @etrade ?!?!!?
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Bijo61
(@Bijo611) reported
@etrade Same here - Estimated waiting time is greater than two hours ???? And no call back option . Used to was one of the best support . Time to move money to someplace else
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Matt Zillhardt 🦾
(@mattzdesign) reported
@etrade Why can't I buy a stock? Your app keeps giving me the error that limit trades are only accepted for stocks trading below $1, but I'm doing a market buy
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Derek Noakes
(@dereknoakes24) reported
@etrade E*TRADE has to be the worst platform. On hold for a combined 8 hours and still no one can help get my 1099.
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Jenni Vahter
(@jenni_vahter) reported
@etrade I have tried to change my settings for paperless communication but you keep sending me letters almost on a weekly basis. Your chat function gets me nowhere. HELP!
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KH
(@khaleessiiiiii) reported
@etrade hi! I have been trying to contact your customer support team for the past 3 months, each time I called, there is a 90mins+ wait time. There is no online chat option. You also do not operate during the weekend. Please tell me what is the best way to speak to someone??