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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pompano Beach |
Trading platform | |
 Colchester |
Login | |
| Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website | |
 Reşiţa |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Khalid
(@Khvlid55) reported
@idfwu97442645 @etrade Nah fr I’m thinking of saying **** it and let the 100 dollars just be trapped in there ****
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Jessica Ablamsky
(@jablamsky) reported
@TheMarkCooke @etrade Really? Good to know. @etrade used to be ok for customer service. Now it’s literally unreachable.
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chicken
(@notchicken69) reported
@etrade JUST F#%KED ME. Altered all of my price paid amounts WITHOUT me even buying anything! Down thousands on $AMC and $GME now. F you E*TRADE. I’m holding
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Akeem
(@Akeem95209415) reported
@jablamsky @etrade You8not the customer, you're the product...
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StonkDaddy
(@StonkDaddy3) reported
@etrade @ndscherer Lol yeah but no one answers, my account is all screwed up yet there is no one around to help
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Deyo
(@ndscherer) reported
Took a starter position of $lob at the pivot because I wanted exposure to financials; unfortunately, @etrade was having issues and I wasn't able to add to it. Looks great though
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Sharmila Viswasam ✝️🇺🇸
(@RealtorStarShar) reported
@shizzy96176993 @etrade I can’t I’m sorry I’m not a financial advisor. Plz give them a call directly I’m sure they can help you.
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EV Bike Dude 🇮🇪 ⚡👾👀😷🇸🇰🍕🍍😍
(@eu_bike) reported
@jeremyjudkins Mine is so buggy (mostly in PM/AH) that it shows 100% LOSS on random positions - very scary in the morning. Dear @etrade, please fix your mobile app, the new one is as buggy in its calculations as the old one. Likewise balances should be live/accurate in PM/AH too.
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Shred
(@SHRED3033) reported
@jablamsky @etrade I got through after about an hour on hold another 45 min on call finally resolved. Person I reached was good but I had given up two previous times due to wait. Pretty bad for sure.
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Jessica Ablamsky
(@jablamsky) reported
@anjumalimohamme @etrade It’s not hard to fix customer service. Add a callback feature.
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Scott Milener
(@milener) reported
@etrade I need phone support for some reason can't do a transfer yet HOURS of wait time. "Due to high call volume" really? or is it actually "Due to us not hiring enough support people to save a few dollars, we won't help you"
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Theparrothead
(@theparrothead) reported
OK Traders....After 20+ years trading online with different brokers I just had a CRAPPY experience with @etrade, I have traded with for the last 7+ years, that cost me 25% on a trade. No help because OTC stock.... Suggestions for my next Broker?
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Jessica Ablamsky
(@jablamsky) reported
@Rogers22283 @etrade I had problems with 1-800-Flowers once. Couldn’t find any contact for customer service.
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marco
(@Marco_1385) reported
Need help! @etrade
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Shaumikkua
(@shaumbp325) reported
@jablamsky @etrade I love @Fidelity customer service
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Ian
(@ianmatthew07) reported
@jablamsky @etrade @TDAmeritrade customer service is the best I’ve ever experienced.
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jakoby veronda
(@KobyV77) reported
@etrade how many people do you have at customer service? 1-2? It has to be less than 5
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Jessica Ablamsky
(@jablamsky) reported
Customer service at @etrade is the worst I’ve ever experienced—anywhere. After waiting on hold for 40 minutes, the call was dropped. Do they even have customer service reps anymore?
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HumbledInvestor
(@stlinvestor) reported
@jablamsky @etrade Had to move from E*TRADE and interactive brokers to schwab due to customer service. Had a wonderful experience relative to these brokers. First time realized, customer experience could be also a moat
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Benjamin Sedlecky
(@SedsGoBlue) reported
@jablamsky @TheMarkCooke @etrade Jessica, I find that almost nobody does customer service well. I just don’t get it. Has confused me for so long. Maybe companies are just set on keeping wages at a certain level and, thus, cannot get talent? idk.
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MJ Stock Trader
(@stock_mj) reported
When @etrade says 5 minutes for the next online customer rep, then mean 45 minutes. Is that standard for other platforms?
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Dennis Vega
(@TheCubedOne) reported
@shizzy96176993 @RealtorStarShar @etrade In TD Ameritrade when I tried buying as OTC at market price it gives me this error. I would assume the issue is the same for ETRADE. Setting a specific price fixed it for me. NOT ADVICE just my opinion.
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AJA4
(@j_aja4) reported
@spacathon @jablamsky @etrade IDK - they assigned somebody to me. His name is Nam and he is a real person. He occasionally calls me. Other times I always get a real representative and the issues are resolved on the spot, or Nam calls me back very quickly.
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Rob Thomas
(@RobxTom) reported
Feels bad that @etrade wouldn’t execute my sell order for GME calls. Not happy whatsoever. If the price drops I will have incurred substantive harm given that you wouldn’t let me sell. Looking for alternative brokers
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Benjamin Sedlecky
(@SedsGoBlue) reported
@jablamsky @TheMarkCooke @etrade I think part of the problem is the systems they’ve got to work with are probably pretty miserable.
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Jasmeet
(@Jasmeetbhatia17) reported
from
Amritsar, State of Punjab
@etrade Worst Customer service ever- Haven’t received my wire transfer for the trade I did on 21st January- Its been over a month now. Please track & recall my funds asap #jbhatiaa
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Shaun Hillary
(@shiller90) reported
@jablamsky @etrade I've seen it mentioned. Schwab customer service is excellente! That's why I remain a customer for years now
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Lee Evans
(@waitliketengo) reported
@jablamsky @etrade Tried 3 times for 30mins each to get through to @IGClientHelp in the UK today...’help’ smh
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Sam Sharples
(@SamSharplesMT) reported
@jablamsky @etrade I use @TDAmeritrade and they are good. No problems
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Bryan Fields
(@BryanFields24) reported
@stock_mj @etrade It’s awful I send messages Bc I wait forever