E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (32%)
• Login (25%)
• Trading platform (25%)
• Withdrawals (18%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Euless	Website	7 days ago
Chicago	Login	14 days ago
City of Saint Louis	Login	19 days ago
Westland	Withdrawals	20 days ago
Huntsville	Withdrawals	20 days ago
Virginia Beach	Trading platform	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mama Asp (@Mama_Asp) reported 1 minute ago

  @etrade 's hold music has now given me PTSD. I have never had such poor customer service in my entire life! A month into this nightmare and I still have no access or answers.

• 
  CCIObserver (@CciObserver) reported 4 minutes ago

  @etrade And the "new and improved" Etrade "Pro" strikes again. Recent tickers/drop down feature in every single window and field (inc. options chain) has disappeared. Great product guys.

• 
  Apis Equity (@apisequity) reported 5 minutes ago

  If @CharlesSchwab is giving you trouble purchasing $ntrp join us over at @etrade …they’ll let you load the boat down here and ride this one up…let’s go

• 
  Joe DeWitt (@xrpjoe) reported 6 minutes ago

  @etrade - fix your login issue! just got a notification that a trade has been executed but we can't log in. Not good!!!

• 
  Chad South (@TheRealCBones) reported 7 minutes ago

  Had a check washed (fraudulently cashed) from @etrade account. Filed a police report, filled out required paper work and it has been over 40 days. No resolution, despite weekly calls to customer service. Really shocking they aren't fixing this like normal banks.

• 
  BluntForceOptions (@BluntForceOpt) reported 7 minutes ago

  @etrade The deterioration of @ETrade since the @MorganStanley takeover has officially hit a breaking point. Today is a total system meltdown--options data failing to load, charts broken, and the platform is completely unusable. I’m fortunate to trade on a proprietary platform that keeps me operational, but that doesn’t excuse this. Even as a secondary backup, this level of service is a slap in the face to those of us who stayed loyal through the 2008 financial crisis and decades of market shifts. What was once a reliable tool has been hollowed out by corporate arrogance and gross technical incompetence. If you’re a serious trader, this is no longer a safe or viable home for your capital. I’m officially moving all capital out and scouting a new broker for my secondary accounts. This clown show is over.

• 
  mark lexus (@Mark_Lexus) reported 7 minutes ago

  fix it @etrade power etrade app for $TSLA "No Options are available for the requested symbol"

• 
  Ashley Ansley (@ashley__ansley) reported 10 minutes ago

  wtf @etrade what is happening!

• 
  Lee (@ldev117) reported 11 minutes ago

  @etrade market depth, L2 completely down, wth, fix this garbage.

• 
  hi (@byehiselllo) reported 14 minutes ago

  @etrade How about you guys fix your power trading app first

• 
  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 18 minutes ago

  --- Never trade on $MS @etrade its the worst trading platform I've ever seen. It was better 10 years ago.

• 
  Lionel Li (@lionelistic) reported 19 minutes ago

  @etrade Service is down? Phone line down?

• 
  Justin RootofGood, Worker Emeritus (@RootofGoodBlog) reported 22 minutes ago

  @Guyon_FIRE @etrade Now that's the E-Trade "service" that I can't wait to leave behind forever!!

• 
  John C9 (@FlatTax9) reported 23 minutes ago

  @etrade With bad executions, poor customer service, sorry horrible. You will lose all your money at E*Trade/Morgan Stanley.

• 
  hi (@byehiselllo) reported 24 minutes ago

  @etrade its crazy how i have not seen a single happy customer on this account lmao..

• 
  mblaso (@blaso96) reported 25 minutes ago

  @etrade are wires down?

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 29 minutes ago

  @etrade no 24 hour, horrible new platform loaded with bugs, bad charts, wtf. Where is $MS executives

• 
  Akshay Saraf (@akshaysarraf) reported 30 minutes ago

  @etrade Are you down? Can't login.

• 
  Bball Brainiac (@BrainiacBball) reported 31 minutes ago

  @etrade why doesn’t the download feature in the portfolio view work at all? I’ve tried two different OS (windows and OSX), different browsers and so on. Keep getting “invalid rewuest” errors showing up in the csv file. This has been ongoing for months

• 
  Anthony Alfidi 🇺🇸 🗽 (@tonyalfidi) reported 31 minutes ago

  @etrade Enabling crypto trading is a really bad move for a brokerage.

• 
  Author Brett Scott Ermilio (@BrettErmilio) reported 33 minutes ago

  @etrade Bad look and no info on the downage. Def need to move a chunk of my money to my Fidelity acct so I can at least have more balance. This happens too often with this platform.

• 
  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 33 minutes ago

  --- @etrade Your platform has become nearly unusable for active trading. Constant delays, broken links, and inaccurate data make it impossible to rely on. Real‑time performance shouldn’t feel optional. This needs serious attention. $MS

• 
  Tobias (@hostileunivers) reported 38 minutes ago

  @etrade E*trade will offer you money to open an account and never pay you, I’ve opened three with them, an IRA, a savings account and an individual brokerage account, never got paid their promotion for any of them, bad company

• 
  Heddge (@Bunty11311235) reported 44 minutes ago

  @BenBSP @etrade Etrade be ready this week to pay me my losses due to your glitch on Friday

• 
  Charlie Harper (@CharlieBHarper) reported 44 minutes ago

  Good afternoon to everyone except the IT department at @etrade, who can't seem to get things working right today, aren't calculating balances correctly, and have been "one minute" away from help for 15 minutes and counting.

• 
  AJBAL (@ASJUBAAL) reported 45 minutes ago

  @etrade and @jpmorgan are THE WORST

• 
  Randy Daniel (@NerdRandy) reported 45 minutes ago

  @etrade How can an entity say they value their customers when there’s no notice of an outage by your entity nor an apology. Don’t bother calling them, they have a clause regarding outages and won’t even offer a good faith credit for the ordeal. Customer service isn’t their priority, it’s charging fees.

• 
  Saurabh (@thes9h) reported 49 minutes ago

  @etrade is down across all platforms. Is there an ETA or customer communication that we can expect? #etradedown

• 
  Golden Tickets (@VE_Starr) reported 54 minutes ago

  Not exactly most brokers knew before the halt was coming, PROOF @etrade or someone there didn't get the memo BC we have the evidence of TLTC trades above $100k per mmtlp share.. mmat fix was in well before the halt

• 
  Brian (@Brian7722763252) reported 57 minutes ago

  @etrade I cant login. Im lossing money. How will u compensate for this?