E*Trade

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

E*Trade Outage Chart 12/07/2025 10:35

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Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

  1. Login (46%)

    Login (46%)

  2. Website (38%)

    Website (38%)

  3. Trading platform (17%)

    Trading platform (17%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesJuneau Login
United StatesClermont Website
IndiaPanaji Website
United StatesCypress Website
United StatesFort Lauderdale Login
United StatesPortland Login
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • F5Scott Scott Carlson (@F5Scott) reported

    @etrade Really appreciate it eTrade whenever I need to make an urgent transaction and my password and MFA code suddenly don't work anymore! Now I get to wait on hold for 3-4 hours because you don't have a dedicated line to resolve logon issues! Only the third time doing this!

  • ge19591 gary emanuel (@ge19591) reported

    @LadeBackk @SIRCStock @etrade e-turde is famous for that wtf

  • JapPhotography crypto photo guy (@JapPhotography) reported

    @etrade y’all are pissing me off with these restrictions then I have to wait an hr to ******* talk to someone! Just get a got damn chat!!!

  • kevinwa46330756 Kevin Watkins (@kevinwa46330756) reported

    @etrade Answer your customer service line.

  • TheRealDrip2Rip Drip2Rip (@TheRealDrip2Rip) reported

    @etrade I sure hope you aren't turning into a **** show like these other platforms. All my other trades updated at market open. Why did it take almost 2 minutes for my $AMC Puts to update? I know for a fact I was not the only one that had this issue. #trashy #scammer

  • joshuaserrano Josh Serrano (@joshuaserrano) reported

    @etrade You guys have the absolute WORST customer service. On hold for over an hour and a half last night to unlock my checking account. Finally got it done. Then AGAIN today the account is locked. Now I am going on one hour on hold just to talk to someone to restart this process.

  • kevinwa46330756 Kevin Watkins (@kevinwa46330756) reported

    @etrade has the worst customer service!

  • ToddzillaMusing Call me Dr FUD (@ToddzillaMusing) reported

    @tripelamusic @etrade Liquidity issue?

  • agarwalm Manish Agarwal (@agarwalm) reported

    @etrade - What has happened to your customer service? There is a 3-4 day wait time for a callback. Do you expect that is reasonable? #Time2Switch #CustomerExperince

  • kavita_says Kavita (@kavita_says) reported

    . @etrade why on earth am I not allowed to withdraw my own cash from my brokerage account? I’ve been on hold with customer service for cumulatively 2 hours. Outrageous. I was told a callback will take a WEEK…so it’ll be a week until I have access to my own money?!

  • dk1671 Dk1671 (@dk1671) reported

    @kerpen @etrade @MorganStanley Customer service stinks everywhere. Then they wonder why you leave

  • kerpen Phil Kerpen (@kerpen) reported

    Customer service at @etrade has really gone to crap since @MorganStanley acquisition.

  • TasteTestFilms chipgainz (@TasteTestFilms) reported

    @etrade I need help with my account please send a dm

  • TradeWithNinja TheTradingNinja (@TradeWithNinja) reported

    @etrade I hate to recommend people just to have issues.

  • RISKYBUSINEZZ1 Jesse (@RISKYBUSINEZZ1) reported

    @etrade Has anyone had any trouble with their stop losses not executing with E*trade or any platform? Despite good volume? I’ve seen my stop losses not executed then I have to log in and cancel them, then replace the order manually. Kind of defeats the purpose…

  • justgetbetter23 MERCUTIO (@justgetbetter23) reported

    @AMCbiggums Etrade is doing the same ****! @etrade you want to fix your mess up?

  • 2_7all_in Cathythepokerplayer (@2_7all_in) reported

    @LadeBackk @SIRCStock @etrade Not on Td either . They tweeted the other day they were fixing that problem

  • wheresthelounge Res Ipsa Loquitur (@wheresthelounge) reported

    @etrade have been trying since Friday to get thru to ETrade bank and no one picks up the phone EVER. Currently on the phone trying again and have been waiting 15 minutes so far. Is this the customer service you and @MorganStanley aspire to??

  • tripelamusic AAA (@tripelamusic) reported

    @ToddzillaMusing @etrade Restriction issue due to IRS and patriot act wanting more information in a ridiculous manner.

  • keenra Keenra (@keenra) reported

    Opens @etrade app, roots for numbers to go up. Opens the #Weather app, roots for numbers to go down.

  • libtusks Kaci (KC) (@libtusks) reported

    @etrade I'm not able to change my password online, every time I call, I'm told my wait time is longer than 60 minutes. I waited 80 mins last time and never even got to a rep. How can I get my pw updated if I can't get through to customer service in a reasonable time?

  • MichaelRColli10 Michael R Collins (@MichaelRColli10) reported

    @etrade That is so amazing I figured all that out about 5 months ago and have ben. Bracking it to ever sence I have figured out what it will do in the next gen and I need to invest but I'm in a tight spot I need help. I need a new phone and a good computer bad.

  • tw33tsr4kidz Erik (@tw33tsr4kidz) reported

    @JM50250829 @etrade Yes, it is annoying not to reach a person. But the CS reps aren't even the problem. All they could say is: we don't know, we are working on it. The person who caused us all to lose buying power for a full trading day is responsible for the buying power batch software: IMHO.

  • madhur60202727 madhur (@madhur60202727) reported

    @etrade worst customer service experience. No one will pick the call, try contacting 800-293-1621 and you will be made to wait for hours and yet no response. Atleast, install callback option and top killing customers time

  • JM50250829 J M (@JM50250829) reported

    @dd_trades @elLuckyLuciano @etrade They still don't. I've called twice. 3 hours later no resolve. I'll be transferring the account to Schwab this week. Tired of tech errors here

  • EitanCaspi_Life איתן כספי (@EitanCaspi_Life) reported

    @etrade Your service phone line wait time is 90 minutes!!! and I'm from abroad, I cannot pay this much for a phone call! Don't you have a web form or chat to reach customer support?

  • davidmccorkle David McCorkle (@davidmccorkle) reported

    @etrade #badcustomerservuce Customer service is horrible. They have restricted my account for security reasons which is good but been on hold for 2 hours trying to get account unlocked everyone I talk to transfer me somewhere else. I tried and gave up after 2 hours yesterday.

  • kevinwa46330756 Kevin Watkins (@kevinwa46330756) reported

    @etrade Pick up the f’n customer service line!

  • lightonyoga Steve Cull (@lightonyoga) reported

    @etrade has ignored my requests to. Edify my external account in order to transfer cash. They have effectively prevented me for@ accessing my money. I tried numerous times to get help via their chat. Now reply to my requests other than. “Oh well let me try to help.”

  • kentfrat1783 Kenneth 🏳️‍🌈🇺🇦🇺🇦🇺🇦 (@kentfrat1783) reported

    It's going to be fun correcting my Quicken account after the slight glitch @etrade had this weekend. They were appreciated I brought the issue to their attention but hopefully tomorrow I can get everything corrected.