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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (51%)
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Website (33%)
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Trading platform (16%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login | |
| Thousand Oaks |
Website | |
| Orlando |
Login | |
| Lakewood |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Hillarys30000s
(@hillarys30000s) reported
@etrade No, it may help if u provide an app that your clients can use. I'm in the tech space so don't put blame on the phone, a Google Pixel XL. We all know Google is a communist sympathizer, but they do know how to market and support a cell.
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Tesla Guy
(@TeslaGuy10) reported
@etrade please get skilled, experienced & knowledgeable folks who can understand customer’s need and accommodate clients request accordingly. I called 3 times and dealt with 3 different guys and instead of fixing the issue, they added more mess on it. Leaving you for sure!
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Daniel
(@DoonyTomatoes) reported
@etrade Was just on the phone with E*trade about a technical glitch on your site that is screwing up cost bases and making it inaccurate. The person on the phone had no idea what she was talking about and it turned into a 3 hour phone call. Really unacceptable. Will be moving to fidelity
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jerry
(@jerry99929656) reported
@etrade I've discovered it has been made needlessly difficult to even set up an account and deposit funds. Customer service has been no help. Can someone delete my account and all personal info asap? Gonna take my business elsewhere. Thanks. Dm me for any info u need.
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Daniel
(@DoonyTomatoes) reported
@etrade Was just on the phone with E*trade about a technical glitch on your site that is screwing up cost bases and making it inaccurate. The person on the phone had no idea what she was talking about and it turned into a 3 hour phone call. Really unacceptable.
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Mr. Monroe
(@mrmmonroe) reported
@peacefulpete80 @etrade SO STUPID
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James S
(@leterrripp) reported
@etrade I already did before I posted this. The management team said they saw the errors but said “oh well sorry about your luck we can’t help you”. As a day trader I pay hefty fees. Would thought I’d get better service.
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Red Pocket Aces 紅口袋王牌
(@redpocketaces) reported
I tried calling @etrade during the week and was told my average wait time would be 30 minutes. So I thought I'd call on the weekend since customer service is 24/7. Today I was told my average wait time would be 60 minutes. 🤔🤨
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leelarsen
(@leelars94490300) reported
@etrade the customer service was excellent before Morgan Stanley took over. It’s mistake-ridden and clueless and unresponsive now.
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xylinda morpheus
(@XylMorph) reported
@etrade @DuckingDapper it's not the mobile app.NYSE had problems.
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norcalRamsfan
(@DandyCans707) reported
@etrade Terrible company! Take your money elsewhere, you’re welcome!
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Jay
(@JasonSc82342716) reported
@etrade fix your damn options chain
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Buckeye Barbie
(@Buckeye__Barbie) reported
@ChrisGaskill @etrade Since January 12, 2023...is your computer broken...geeez.
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EnoughIsEnoughPodcast
(@AlbiknowMoses) reported
@etrade @Verizon and all other customer service departments stuck in the 20th century. #EnoughlsEnough !!! Implement automatic callback features across the board with no exceptions! @NewsHour how many millions of hours do Americans waste each year “on-hold”? En🙄ughIsEn😡ugh🧨
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DS
(@DavidSa94047018) reported
@Human3920251504 @etrade They don’t want to support Ponzi schemes, and that’s ok.
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apakabarciamis
(@ApaKabarCiamis) reported
@ChrisKe77173717 @etrade Eh?Where's th]at defi free mone;y glitch people are using????]?: "
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Mike Dee
(@maxhaus) reported
@etrade Wrong. The American public will reject EV's just like they rejected the metric system they tried to shove down our throats in the 70's.
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merrell
(@jublin11) reported
@WDF1988 @etrade $xcpl Not True at all! I just placed a sell order on TD after you said this and it was open and available to sell once market opened. I cancelled the order, of course. You need to contact your brokerage and inquire to their problem as it is not a problem for anyone else.
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☯️Joe✝️Romano♉️
(@WhampaOne) reported
@etrade @MorganStanley I would appreciate an honest answer not an automated response. Why did the mobile app, specifically the charting interface become such a worthless POS ever since the merge w/ Morgan Stanley? Issues w/; Latency Accuracy RealTime Loss of features Etc. 🔥🤮
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That dude who loves baseball
(@TheSportsSnob71) reported
@etrade hey there. Looking for a little bit of help. I made a small withdrawal from my account the other day, but sent the money to an account that I have already closed on accident. Anything I can do to rectify this? Thank you
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Clingdaddy
(@Clingdaddy1) reported
@etrade @etrade is tweeting about options volume, but you can’t answer a phone within 30 minutes from 7am-9-pm M-F. Houston, we have a problem.
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Andyrew :)))
(@AndwewF) reported
@etrade F—k Morgan Stanley (hope they didn’t pay a lot for this ad … bad financial decision)
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Jenna Witten
(@jl_witten) reported
what is a normal customer service waiting time? 10 minutes feels long @etrade
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Ashley DeAngelo MSW
(@AshleyD_MSW) reported
from
Portland, Maine
@etrade Starbucks credit card was my idea. Quadrupled their profits. Larry David from Curb Your Enthusiasm stole the idea. Tried getting a lawyer. No one wants to help not even Harvard. They never emailed me back. Suggestions? Homeless @MorganStanley @Fidelity told my bank USAA No help
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Jacobs
(@twitJacob) reported
@etrade : you can do better job or hire me to fix ..
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Moco Mom
(@MocoMom3) reported
@etrade you're about to lose a 15+ year customer with checking, investments, and two retirement acts because your telephone customer service agents couldn't help me. I have a browser open right now ready to transfer everything to @CharlesSchwab. Last chance to keep me, hit me up.
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Mira
(@mira_skye8) reported
@etrade I understand you can't help me here. But you could at least acknowledge that your website is broken, since it is directing me to send a secure message at a broken link.
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Crispy
(@Crispy88684431) reported
@etrade You what would be great? Stop locking my account for random reasons (customer service didn't even know why) and leaving cryptic messages to contact you so I have to waste 30+minutes of my day over a nothing burger.
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Rebirth
(@BatEmUpER) reported
$gns wtf E*Trade @etrade cancelled my order?
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Brook Tarr
(@tarrbaby33) reported
@ProfitsTaken I’m an @etrade user. I’ve never noticed an issue with orders filling slowly; however, maybe I don’t know what I’m looking for. IBKR option fees are quite higher than I’m paying now. I’m all ears for advantages IBKR has over E*Trade.