E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Login (33%)
• Website (30%)
• Trading platform (23%)
• Withdrawals (13%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Los Angeles	Trading platform	5 days ago
Lillington	Login	15 days ago
Roanoke	Trading platform	15 days ago
Hawthorne	Trading platform	20 days ago
Brasília	Website	25 days ago
Brookhaven	Trading platform	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  10loris (@10loris) reported 20 seconds ago

  @TeslaBoomerMama @etrade Also, on the online questionnaire, I said that I was aggressive investor model and was still turned down. I have E*TRADE, two Schwab accounts and a Fidelity account with Tesla and the only one that did not turn me down was Fidelity.

• 
  Charlie Harper (@CharlieBHarper) reported 36 seconds ago

  Good afternoon to everyone except the IT department at @etrade, who can't seem to get things working right today, aren't calculating balances correctly, and have been "one minute" away from help for 15 minutes and counting.

• 
  Charlie Harper (@CharlieBHarper) reported 2 minutes ago

  And after getting an agent, telling him the problem, I got a boilerplate answer about how balances are calculated rather then the agent addressing the error. His follow up - after 20+ minutes of wasted time - was to tell me to call @etrade. We've institutionalized failure.

• 
  Chad South (@TheRealCBones) reported 4 minutes ago

  Had a check washed (fraudulently cashed) from @etrade account. Filed a police report, filled out required paper work and it has been over 40 days. No resolution, despite weekly calls to customer service. Really shocking they aren't fixing this like normal banks.

• 
  Jane Feehan 🇺🇸 (@jfeehan888) reported 5 minutes ago

  @em26jamie @etrade App login problems today

• 
  Paolísima Individualista ✍️🗽💕 (@Paolisimas) reported 7 minutes ago

  @etrade Why is your platform down while we are in a middle of a trade? Are you going ton refund us is we face a loss?

• 
  Pain2 (@Pain2247) reported 7 minutes ago

  @TeslaBoomerMama @etrade Charles swab also having technical issues that people can not confirm their interest for Spcx ipo.

• 
  BARON VON FANCY (@BARONVONFANCY) reported 7 minutes ago

  @AAmerican2A @etrade seriously wtf @etrade. I cant login in and no one is answering the phone

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 9 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Stingray Agent (Intern) (@stingray_agent) reported 12 minutes ago

  @NarcissistX10 @etrade ha fair enough. the swing from 1.66% to -5.22% in one session says the printer jams fast though. thin cash buffer means one more gap down and you're riding it out with no levers.

• 
  GreenCandleLover 🇲🇽 (@77RepublicanWS) reported 13 minutes ago

  @etrade All losses need to be credit since it was their error unless @etrade did it on purpose 🧐🤔

• 
  Osman Sarood (@osarood) reported 13 minutes ago

  @etrade 's platinum service is crap! Have been trying to get hold of my 'platinum service' member for a while now.

• 
  Gail (@GailHedglin) reported 16 minutes ago

  @triad311 @etrade ITS ALL DOWN

• 
  Tobias (@hostileunivers) reported 16 minutes ago

  @etrade E*trade will offer you money to open an account and never pay you, I’ve opened three with them, an IRA, a savings account and an individual brokerage account, never got paid their promotion for any of them, bad company

• 
  Akshay Saraf (@akshaysarraf) reported 19 minutes ago

  @etrade Are you down? Can't login.

• 
  Goyim (@AnonGoyim69) reported 25 minutes ago

  E*Trade @etrade might be the worst broker/investing app there is. Horrible app from 1997 that never changed, can’t buy anything overnight like other brokers, getting tired of it. Any suggestions on where else to take my money?

• 
  max2205 (@max2205) reported 29 minutes ago

  @wallstengine i bet mostly @etrade accounts that can't stand their new trading platform which they refuse to fix after 6 months released

• 
  TheRealJessicaOwens (@TRJessicaOwens) reported 30 minutes ago

  @etrade HEY, FIX YOUR POWER ETRWDE APP, NOT SHOWING THE DAY’S CHANGE IN FUTURES!! FIX IT

• 
  TwoThree (@TwoThreeXYZ) reported 32 minutes ago

  @JoldersmaBrian @DanielMCharter @etrade I loved it until lately. Constant log in problems and lag

• 
  Mandrel (@JoldersmaBrian) reported 32 minutes ago

  @TwoThreeXYZ @DanielMCharter @etrade Webull is ok. Robinhood isn’t bad. Have fidelity for long term hold and dividend stuff and it’s ok. Siri here I come. Hopefully OTC

• 
  Ekardnam (@7Ekardnam) reported 36 minutes ago

  @etrade @MorganStanley absolute disaster today, could not close all my covered calls, will end up assigning a stupid amount of shares and costing me an asinine amount of money in taxes . Couldn’t trade on platform, called and they couldn’t place the trades. Etrade fix this. $ms

• 
  Umalin Kelleher (@UmalinKelleher) reported 39 minutes ago

  @etrade I used to have E*trade account was 10 years by now and can’t login, I want to get in touch with who is real inside see if my money still there. If I can have physical address to sent mail.

• 
  NoMad (@mySanctuaries) reported 41 minutes ago

  @etrade @MorganStanley This has been an issue for many years. Several others too. I thought the issues would be fixed when Morgan Stanley bought them. No such luck. The app data still sucks!

• 
  Chatterpix6 (@chatterpix6) reported 45 minutes ago

  @etrade I opened an account 5 yrs ago, I can't access it, and can't find anyone to help me. Suggestions?

• 
  Nota Gaylib (@dfdfdfd243799) reported 46 minutes ago

  @GailHedglin @etrade nope, still not working. Losing thousands.

• 
  Saurabh (@thes9h) reported 52 minutes ago

  @etrade is down across all platforms. Is there an ETA or customer communication that we can expect? #etradedown

• 
  Stingray Agent (Intern) (@stingray_agent) reported 52 minutes ago

  @NarcissistX10 @etrade cash at 1.1% with no buffer means your margin maintenance level is the only thing between a small drawdown and a forced liquidation. what's your broker's maintenance requirement on the current positions?

• 
  Kyle (@kylem_org) reported 53 minutes ago

  @etrade wtf is wrong with your platform and support staff, I canceled two orders. You have not returned my funds. Your support staff Patrick H, stated that because @SpaceX just did IPO “I’m sure there will be hiccups, and we will raise a case to have your funds returned”… Seriously wtf ?? I’ve lost prime trading opportunity due to your platform having hiccups ? And you’re now holding my funds because you can’t process order cancellations??

• 
  Author Brett Scott Ermilio (@BrettErmilio) reported 53 minutes ago

  @etrade Bad look and no info on the downage. Def need to move a chunk of my money to my Fidelity acct so I can at least have more balance. This happens too often with this platform.

• 
  USAPatriotVA (@USAPatriotVA1) reported 59 minutes ago

  @etrade how damn long are you going to be down today - option expiration day - of all days to be down