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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Trading platform (31%)
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Website (25%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Elisa F
(@elisa4000) reported
@etrade trying to reach someone in customer service both your phone and live chat are not working/down.
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SalTrades💰
(@SalsTradingOTC) reported
Man ETRADE is such a horrible ******* brokerage @etrade. The app is incredibly slow, I’m over here trying to market sell my shares and these mfers can’t even get their app to function properly
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BoredInTheHouseTrading
(@bored_trading) reported
@AmaraDabbara @etrade @ClarkWGriswold0 That's what we call Customer NO Service. I noticed today the layout has changed and when you sort by gains, losses for the day it only does so for a hot second. I suspect it's NOT worth my time to call them. Ugh.
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Amaranath
(@AmaraDabbara) reported
@etrade @ClarkWGriswold0 Etrade sucks..... I have been waiting for 3 hours for customer service. What a crap service
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John J. Schiavo
(@JJSkivo) reported
@DLamb3rto @etrade About 2.5 hours on hold to speak with a rep the other day. Terrible.
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Nick Sakai
(@nicksakai) reported
@etrade Ur customer svc is atrocious.Was on hold 4 2 hours yesterday&now 2day I've also been on hold 4 2 hrs & no1 picked up. I was even on brunch with my friends this morning&left on hold,we made a bet whether someone will pick up by the end and I won.This shouldn't be happening
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Apurv
(@Apurv50337123) reported
@etrade trying to reach customer service from past 2 weeks via call, have been on hold for hours and hours, still no response.
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Nick Sakai
(@nicksakai) reported
@etrade Your customer service is atrocious.Was on hold 4 2 hours yesterday&now 2day I've also been on hold 4 2 hrs & no1 even p/u. I was even on brunch with my friends this morning&left on hold,we made a bet whether someone will pick up and I won. This shouldn't be happening
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🍋💎🦍Your Mktg Girl 🦍💎🍋
(@your_mktg_girl) reported
@etrade In that time, I found several bugs that could have exposed several financial security risks (at one point people could login to other peoples accounts on tablets if it was cached, no 2-step security or anything.
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David E. Lovas
(@davidelovas) reported
I would strongly caution anyone considering an account at @etrade to consider elsewhere. I have been on hold now for over 30 minutes and my money is essentially trapped. This is completely unacceptable and I have filed a complaint with the BBB. Please contact me AT ONCE.
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scorp5000
(@scorpion0864) reported
@etrade wait time to speak with customer service is 2 hrs right. Is that your excellent service?
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KiKi 🐚
(@123Kiki) reported
@etrade Your customer service is horrible. I’m not waiting two hours !!
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🍋💎🦍Your Mktg Girl 🦍💎🍋
(@your_mktg_girl) reported
@etrade I had access to customer's live data even though it wasn't necessary. I could easily get in to the production environment and see anyone's stocks or holdings.
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Texascarman2
(@texasman1957) reported
Been on hold for 2 hours and 35 min. I spoke to a person for 35 seconds and naturally she doesnt know ****. Why is she answering phones if she cant help ****? @etrade @MorganStanley
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Mandeep Gill
(@GillMandeep01) reported
@etrade trying to talk to a representative for an incorrect 1099 B, wait time is 2 hrs!! How does this even qualify as customer service?
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Nick C.
(@Nyk_Cas) reported
13 days and no response to this tweet.... No response to my letter....... and the account is still restricted. Hands down the most horrific customer experience I have had. @etrade
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Jim Schmidt
(@JimSchmidt64) reported
@etrade You should support Yubikey 2FA
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Animesh Sharma
(@INS_animesh) reported
@etrade Estimated wait time of 90 minutes!! Please let me know if I can get help some other way!!
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#️⃣RichestOpp!!
(@SchoochyMoney_) reported
@etrade I need help creating account customer service says experiencing issues & hang up on me
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Schito
(@Schito_74) reported
@Jcazz17 @etrade It's amazing isn't it. TOS still has the level2 issue on stocks that move incredibly fast at the open. One would think they would have peeps that know what they do for this stuff.
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🍋💎🦍Your Mktg Girl 🦍💎🍋
(@your_mktg_girl) reported
@etrade Once news that I was being let go spread through the company, employees were queuing up in the HR head's office to complain that I should not be let go and that I was a priceless asset to the company. Most of those people no longer work there either. I wonder why.
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EBITDAtiger 🇺🇦
(@EBITDAtiger) reported
Anyone else having problems with Power Etrade? @etrade
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TwoThree
(@TwoThreeTrades) reported
@Jcazz17 @etrade Yeah I noticed that too, wtf. I thought my connection was bad haha.
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KiKi 🐚
(@123Kiki) reported
@etrade you don’t have message center available and your wait tile on the phone is 90 minutes !!! Wtf
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Lane Buchanan
(@LaneBuchan219) reported
@etrade your mobile app is complete garbage. Fix it !
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Martin Farley
(@MartinFarley55) reported
@etrade Three hours on hold, worst customer service ever. Different story every time on rollover account transfer.
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CLETalkingHead
(@etalkinghead) reported
@etrade tell someone in customer service to answer the phone. I’ve been on hold for 2 hours and counting….
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Human Person
(@Iluvjavascript) reported
@etrade Traders think: @etrade customer service sucks. 90 minute wait time to speak to someone? For comparison, @TDAmeritrade wait time is between 2-4 minutes. Fix it.
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Animesh Sharma
(@INS_animesh) reported
@etrade I need help to reset my account password. It is really hard to get to your customer care on call.. is there any alternate way i can email you or receive a call back ? PS: I am based in India
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Stacey
(@msstaceyl) reported
@etrade Why is it so difficult to reach you by phone? I literally put my phone down for an hour, cane back and still on hold 😳