Is E*Trade down?
Problems detected
Users are reporting problems related to: login, website and trading platform.
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 30: Problems at E*Trade
E*Trade is having issues since 03:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pompano Beach |
Trading platform | |
 Colchester |
Login | |
| Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website | |
 Reşiţa |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Tr. Randy Brown
(@SpotMonthEnergy) reported
Attn Finance bros on X: I want to send a certified letter to E-Trade's CEO but I am finding different names on different sites for current CEO of E-trade. Their support chat is of no help. @etrade . Does anyone have current info of current CEO & his/her mailing address?
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Marc Lehman
(@markflowchatter) reported
@IU_Tyler @etrade TOS is just as bad Tyler. I smell a merger of equals
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peter kaplan
(@peterkaplan269) reported
@etrade E*TRADE is unethical. E*TRADE is ripping off traders, each traders, trapping traders and trades because of their slow down in their system. E*TRADE refuses to pay back traders when their system cost them money. This is a warning not to use the trade. Their fees are ripping you of
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Pavan
(@drpavanjain) reported
@etrade your customer service sucks, my wife and daughter submitted all her documents to change her TIN to SSN almost a month back and we are still waiting, can't wait to switch to @Fidelity once they are switched
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CK
(@ckomagan) reported
@tbonetrades @etrade and @etrade does not care to respond. Poor customer service.
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Hercules 👜
(@Hercules_Trader) reported
@IU_Tyler @etrade THE WORST EXPERIENCE EVER. As a previous Pro user I really loved the OG Platform but @etrade has 100% Missed the mark for any actual trader ❌
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Tyler
(@IU_Tyler) reported
The new @etrade power platform is TERRIBLE. Charting, Hott keys, Zero cust support & Especially order entry- its one of the worst platforms I've ever used. After using Etrade Pro for years, an referring countless traders there I am leaving. Shocked how bad they missed the mark.
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VCC
(@vlsicareercraft) reported
@etrade has to be the worst brokerage account I’ve ever used. •Clunky interface 👎 •Terrible customer service 👎 •And honestly, it seems best at being the worst. Regret opening it. Never again.
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Joseph J. Soulamon - NMLS#2234526
(@josephlends) reported
@etrade customer service and fraud department are terrible. My first fraud investigation, after decades of being a customer, and they treated me as a culprit rather the victim. Escalating has been met with inaction. Very disappointed.
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Tbonetrades
(@tbonetrades) reported
@ckomagan @etrade I called them and gave them my (small) loss amounts from this morning, hopefully it gets resolved, it should. It looks like the glitch has been fixed now
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Kojiro Sasaki
(@KojiroSasaki) reported
@etrade GIVE THE OLD PRO PLATFORM BACK. The new one is terrible - Lvl 2 ❌ - UI ❌ - Entire Experience ❌
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Jinyoung Park-Turner
(@citrusbb88) reported
@etrade wtf. i transferred money out to fidelity and you guys RESTRICTED my account permanently without bothering to contact me, and also sold a fractional stock, again without getting my authorization. and i just wasted 30 minutes on the phone with a clueless agent. do better.
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lil retard
(@comic) reported
@tbonetrades @etrade There is a bug on the sell/limit orders that swaps everything to a buy or removes lot selection. What an expensive and ridiculous mistake for a company of their scale. It's still not fixed.
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Robin Paul
(@hokie94) reported
@etrade @MorganStanley "If you do the right thing by your clients, they're going to choose to do more business with you". -Walt Bettinger I have an open tkt (ofx server issue) for almost 3 months with no resolution in sight. Is this the “world class” customer service you tout?
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Hercules 👜
(@Hercules_Trader) reported
My hatred for how all brokers have changed trading platforms recently especially @etrade is wild. All are terrible I'll be a Full-Time @RobinhoodApp trader soon and even that hurts me to say 🫠
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CK
(@ckomagan) reported
@etrade All sell orders are executing as buy orders. Is this a known issue? @etrade
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CK
(@ckomagan) reported
@tbonetrades @etrade Atleast in my case it was Snowflake purchase so I am not feeling that bad lol
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Blocked0912
(@blocked0912) reported
You suck @etrade! $38 reorg fees, can't purchase fractional shares and you cannot log in on your phone and your computer at the same time. @Fidelity solved all 3 of those problems for me. Thanks Fidelity!
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Ø1
(@refactor01) reported
@etrade one of the worst places to place any of your resources. Ridiculous fees on top of waiting 3 business days for every jump around. I’ve been trying to liquidate and move my money from this crooked platform for weeks. Now magically my money has moved into a sweep- bank deposit program. A Morgan Stanley private bank. Go figure. Now another 3 days to clear and then another 3 days to transfer out. E*Trade blows
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Stock ****
(@StockJockAT) reported
I've been using @etrade for about 10 years now. I loved their Etrade Pro platform. But today, I got an error message when I tried to log in. I called customer service and they told me there have discontinued the service for me and there is nothing they can do. It was fun.
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MARDÜK the META® Guy
(@MetaGuyMarduk) reported
@JohnnyTabacco @etrade So @PlatnumSparkles is trying to say that because the drop down tab at the top (Order Status) says Rejected that ALL of the orders in this picture were Market Rejects... "TOO LATE TO CANCEL: THE REQUEST TO CANCEL IS RECEIVED AND THE ORDER IS NO LONGER ABLE TO BE CANCELED. THE ORDER HAS ALREADY BEEN EXECUTED OR IS IN THE POROCESS OF EXECUTING." You can do mental backflips accross the universe all you want but it doesn't make what you want to (and others) believe, true. MINCHIONE!
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CK
(@ckomagan) reported
@etrade site is broken again...you place a limit order and it executes a market order. Fix the site idiots.
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melissa burovac
(@m3lissab33) reported
@etrade is the ******* worst. don’t ever open an account there. incompetent thieves.
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mark lexus
(@Mark_Lexus) reported
the annoying thing about @etrade is that their software doesnt group your options trades as you add them... if i sell a weekly 310/300 put spread it should stay like that in portfolio... not broken apart and have the 300 strike paired with previously sold 327.50 strike
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HASHR Capital ☀️ 😶
(@khughbreslin) reported
TradFi nonsense. Is @etrade having liquidity issues? 7 weeks ago I liquidated a Roth IRA account in order to transfer funds to an existing @iTrustCapital Roth I’ve called them 6 times. Each time I get a completely different reason for the delay. Today BS reason #6 @FINRA
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Dan Elton
(@moreisdifferent) reported
I'm trying to get a new acct set up w/ @ETRADE, and can't get document upload to work. Max doc size is 5 Mb, & all they see is "white" PDFs. After 4 phone calls with support, I'll have to mail in the forms. These companies are tech dinosaurs, I see why $SOFI is skyrocketing lol..
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lil retard
(@comic) reported
@Etrade your web app is BROKEN I selected to sell specific lots which were in the profits, you executed on a different lot, causing me to take a loss. on TWO trades in a row. FIX YOUR ******* WEBSITE
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lil retard
(@comic) reported
@etrade fix your platform. Every time I try to sell a position since this morning your platform swaps the sell to a buy. Not sure what is going on...
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Ironic One
(@don_mash) reported
@LFree2021 @WDF1988 @etrade I also heard yesterday from an Etrade customer support that there is so much anger about the new lousy Power Etrade and he mentioned that it may not be cancelled (Etrade Pro) on Friday but nothing guaranteed .
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JB
(@OptnTrader) reported
from
Polk Village, South Carolina
@etrade why is it your business to ask why I am making a wire transfer? Especially if I am witing $$ to another account with my name on it. Its none of your damn business #etrade