E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (31%)
• Login (31%)
• Trading platform (31%)
• Withdrawals (6%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Website	2 days ago
Indianapolis	Trading platform	2 days ago
Seattle	Login	9 days ago
Seattle	Login	15 days ago
Township of Evan	Website	15 days ago
Township of Evan	Login	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Craig Stephens | Access IPOs (@AccessIPOs) reported 5 minutes ago

  @HubSnub @CharlesSchwab @etrade And for the record, ETRADE has historically been the worst. This is an anomaly for them.

• 
  David Schwartz (@BigDave469) reported 6 minutes ago

  @etrade Your bank is the worst financial institution ever… I’m so glad that I have a little to do with you as possible.

• 
  S E (@SYEtrade) reported 6 minutes ago

  @etrade app and website down?? Can’t load pages. Can’t transact on positions

• 
  Neshimu (@Neshimu24) reported 10 minutes ago

  @etrade fix your stupid app!!! Thieves !!!!

• 
  AJBAL (@ASJUBAAL) reported 10 minutes ago

  @etrade and @jpmorgan are THE WORST

• 
  Charles Del Ray (@351Cercadeferro) reported 13 minutes ago

  @etrade Oh great Eric Cartman wants to be a lawyer. Well first, he'll need to get ******** out of my office. Second, we started like yesterday. I waited in a public space in Sacramento, CA until I was invited to live in a space for free. Fair warning:This is as close as you get.

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 14 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Edmund J. Janas (@slumbum) reported 16 minutes ago

  @ETRADE @MorganStanley Froze all accounts, including Social Security, despite funds sitting right there to cover it. Won't let me rectify the overdraft myself either. "1 min to live agent" 1 hour, then hangs up. Every time. 20 yrs a customer. food/meds #etrade #MorganStanley

• 
  William Wagner (@William09450383) reported 16 minutes ago

  @etrade By the damn stock, not the calls

• 
  PRIME (@primerano40x) reported 17 minutes ago

  @etrade rolls out some stupid ******* Midnight theme this morning and bold font, and crashes the entire ******* platform. Great job you ******* cucks! Not like anyone wants to buy anything this morning FFS!

• 
  More Life Global (@richbydemand) reported 20 minutes ago

  @Kslaze @etrade This **** is on purpose I’m convinced. When a big move is made and they owe a lot of money suddenly the site is down and you can’t fulfill orders. Not the first time this has happened to me. Every time I’m up huge they glitch. Such bullshit. Moving my money after this

• 
  Liz Kline (@lizkline) reported 21 minutes ago

  You suck E*trade. Been trying to shut down an old account for over four months and now it's going to take at least one more phone call (and one more being on hold for a long time) @etrade #etrade

• 
  Middat Yildiz (@middatyildiz) reported 21 minutes ago

  @etrade is having feed error issues. $MU $WDC $SPCX $GS @GoldmanSachs

• 
  Atlantastanian (@Atlantastanian) reported 22 minutes ago

  @etrade Terrible brokerage.

• 
  Javier Gonzalez (@JavierHustle) reported 24 minutes ago

  @etrade Etrade=Bad News...zero customer service. Their interests are their own, not yours ******PICK A BETTER BROKER*******

• 
  Eduardo Chak Iik (@MusicaLunar) reported 24 minutes ago

  @etrade hello I need some support with a wire transfer from my E*Trade account, do you any email for support?

• 
  J Hoss ATX | Ye Shrug 🤷🏾‍♂️ (@PappaHoss) reported 25 minutes ago

  @SPYderMomTrades @etrade If tsla can just stay down for 45 min, mine can be too 🥹🙏🏾 Dear God , good fortune, please 🙏🏾 (im in 397.5p for today exp)

• 
  BigCountry (@bigcountry2050) reported 26 minutes ago

  @benjune @etrade same - Too Busy is the error

• 
  Charlie Harper (@CharlieBHarper) reported 27 minutes ago

  @etrade This call came at almost 9pm, I wasn't at my computer, and had largely forgotten about this incident. Then I get this stupid form letter that says nothing but had to come in a secure portal. It only serves to remind my how poorly this entire situation from beginning to now was handled by @etrade.

• 
  Michael Liberman (@IsabodyMichael) reported 29 minutes ago

  @jpmorgan @etrade how do you change margin requirements on $nbis without any notice? It’s been trading in its current range for months. Getting an outrageous margin call without any notification is horrible customer service. 30 year customer now looking for another platform.

• 
  hi (@byehiselllo) reported 40 minutes ago

  @etrade yall gonna allow wash sale adjustments toggle for the site or na? or maybe spend time fixing power mobile etrade cause the app is terrible

• 
  himanshu tiwari (@himanshutiw2794) reported 42 minutes ago

  Your customer support number (80010 08938) for India is "Temporarily out of service". How can I connect? @etrade

• 
  James Bond 🇺🇸 🇧🇦 ☪️ (@BTC2TMOON) reported 45 minutes ago

  @CrispinCowan0 @etrade Bitcoin is a long term play. It rips violently when everyone gives up on it. There will only ever be 21M coins. MU will issue shares and dillute shareholders. A new competitor will steal market share. The AI trade is already unwinding. Bitcoin will rip to 500K and crash to 350K and you’ll have this same convo with someone else.

• 
  Ben June (@benjune) reported 45 minutes ago

  Anyone having issues with @etrade and sending orders? I try to send and it's swirling.

• 
  GF Vault (@GfVault) reported 47 minutes ago

  Based on my experience, I would strongly advise anyone against opening an account with @etrade or @MorganStanley. Nearly $10,000 restricted, legitimate payments reversed, two promised deadlines broken, 15+ calls, and still no explanation, timeline, or accountable person.

• 
  Lyle Alzado (@LyleMAlzado) reported 49 minutes ago

  @etrade Etrade is down again

• 
  hi (@byehiselllo) reported 54 minutes ago

  @etrade How about you guys fix your power trading app first

• 
  Crispin Cowan 🇺🇦 (@CrispinCowan0) reported 1 hour ago

  @ImmuteSheesh @etrade If price:value is a divide-by-zero error, then the "security" is pure scam. When you hold #crypto, you are a chump holding a bag of air.

• 
  Lion King (@lionking222) reported 1 hour ago

  @etrade Ok. Working now. But perhaps you should get more reliable servers. Damn.

• 
  TwoThree (@TwoThreeXYZ) reported 1 hour ago

  @etrade I would share that etrade needs to fix it’s app