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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (47%)
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Website (35%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Salt Lake City |
Website | |
| Dallas |
Website | |
| Redwood City |
Trading platform | |
 Dublin |
Login | |
| Alden |
Login | |
| Farm Hill |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Zach
(@midwestDataDad) reported
I do NOT RECOMMEND @etrade as a broker for stocks. No chat support, 90 minute wait time on the phone. No customer service email.
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Dave Zirkle
(@davezirk) reported
@etrade I got your DM, not helpful at all. As others have noted, call wait times are ridiculous. Etrade decided to make this unnecessarily difficult - could choose to do what many companies done - customer leaves a message, gets a call back instead of waiting on hold.
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Debby Jacoby
(@debbyj18) reported
@etrade #CustomerService experience AWFUL I'm #AngrierThanWillSmith NOT OK #Etrade to drag a simple request more than 9 months. Each time a new excuse
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Gail
(@GailHedglin) reported
@etrade I WISH THEY WOULD ANS PHONE DAMN
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den dog
(@dogbohn) reported
@etrade Broken web site and 30minute Customer Service Wait time.
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Marco
(@MarcoAndreas8) reported
Hey @etrade been trying to fix an issue for last 2wks. Tried to fix online, couldn't, called support 3x, 4hrs later support made mistake, now worse, called 3x more, 2hrs more on phone, still not fixed, no ETA, no contact for me to call/email. Pls help! Need to do taxes ASAP!
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Biren Amin
(@bigbiren) reported
@OptionsMike @thinkorswim @etrade has issue that persist that are similar - brokers are woefully underinvesting in their tech and the mediocrity shows
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Jose w Rodriguez
(@JosewRodrigue10) reported
@etrade E*TRADE your customer service is worthless how are you still in business I can’t get transferred to a supervisor because there’s not one available will you guys are worth billions of dollars
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Jonathan Carr
(@CarrJonathan) reported
from
Auburn, Maine
@etrade is Symantec the only TOTP you support for 2FA? Why is there no option to generate a QR code?
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den dog
(@dogbohn) reported
Frustration. @Etrade horrible since bought by @morganstanley. Web site is glitchy and cannot do many things. Called support with 30 minute wait. Was only a minute before. Anyone know a better alternative?
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iskitoofast4u
(@iskitoofast4u) reported
@etrade I've been on hold with you for 106 minutes so far and I'm literally ready to move my entire account to another brokerage just as soon as I get access to the damn thing again. BE BETTER.
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badsushistocks
(@badsushistocks) reported
As if trading wasn't stressful enough, @etrade has added unexplained and unapologetically bad software to the equation. I keep threatening to switch to IB. Guess it's time to make the move.
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Alash
(@Yak_ZaddyAlash) reported
@etrade terrible
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Peter Capek
(@pcapek) reported
@JulesPolonetsky @etrade Some firms offer the callback option. Even 5 Minutes delay is too long for a financial service provider.
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Shiksha Patel
(@Shikshapatel2) reported
@etrade what a horrible service. Is there a way I can reach out to customer service regarding my E-Trade account concerns ?
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den dog
(@dogbohn) reported
@etrade @etrade Web site has issues with transfers, circular refs when I try to delete a scheduled transfer. Garbage can icon, blank screen, wash rinse repeat. On hold for a loooooong time.
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Lance in Duitsland
(@Lance_in_DE) reported
@Etrade I have been trying to get support. Every time I call, I only get the voice mail bot and then the info the waiting time for a rep is 60+ min. That is completely unacceptable. No one wants to wait 60+min for something that should take no longer than a few minutes.
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Tatchi
(@Tatchi76) reported
Can we talk about how much @etrade customer service sucks? I cannot stay in the phone for an hour just to get a human. Le sigh.
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Tony Bolo
(@tonyboloj) reported
@etrade For 2 days ETPro will not stay connected. JMS server disconnects after about 20 min. Please fix asap.
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Shiksha Patel
(@Shikshapatel2) reported
@etrade what a horrible service. Is there any way I can reach out to customer care ?
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Goldguy_79
(@goldguy_79) reported
@etrade #etrade People - ABSOLUTELY DO NOT USE @etrade Customer support DOES NOT EXIST. Worst service EVER!!!
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badsushistocks
(@badsushistocks) reported
no trades for me today because @etrade #etradepro simply can not be trusted. Three crashes in a single day is my limit. Amazing how much money we entrust to such a shoddy program. By far it is the worst-performing piece of software I have ever used.
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Gail
(@GailHedglin) reported
@etrade HOLD TOME 30 MINS WHT CANT THEY HIRE HELP TO ANS PHONE
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Gail
(@GailHedglin) reported
@etrade ETRADE HAVING ISSUES AGAIN. NEW POSITIONS NOT SHOWING ON PRO!!!
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STanne
(@Santa_Ana_20) reported
@etrade been on hold for an hour. What are you doing for customer service???
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James White
(@Accroya) reported
@etrade Is it possible to get help to stop all of the USPS mail I'm getting? It should be a lot easier to go paperless than this.
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Jocelyn Solar
(@JocelynSolar5) reported
@etrade Facing swapping issues?, NFT Issue, login error,Transaction delays,missing funds ,etc .try them trust wallet support instant team will help you rectify it immediately.... I was having similar issues i was fortunate to get help there
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Sean Boyd
(@Traveler1001) reported
@etrade I’ve been waiting for over 90mins to get someone on the phone to help me with my ATM CARD. This is ridiculous! Please help
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Goldguy_79
(@goldguy_79) reported
@etrade DO NOT USE ETRADE SERVICE PEOPLE!! UNABLE TO GET THROUGH TO CUSTOMER SERVICE - ABSOLUTELY HORRIBLE!!!
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Gail
(@GailHedglin) reported
@etrade pro has issues now i cant trade