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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (42%)
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Website (36%)
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Trading platform (21%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Koll
(@eeyore274) reported
@etrade I am on hold trying to reach customer service for up to an hour at a time.
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Tradernator
(@Tradernator1) reported
@etrade Nice picture of a chart. It would be great if the charts would actually show up for your clients. Seems like an issue that’s been going on over a year could be remedied by now.
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Joe Cazz
(@Jcazz17) reported
@etrade Hour and a half on hold. Exceptional customer service 👏
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Ricky
(@rickyaz4) reported
@etrade 184 minute wait time for chat?! Do you need to hire more employees? If you guys don't care about customer service then I'll find a company that does.
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James Sun
(@LSKMSun) reported
@etrade Power Etrade app is slow today once again!!!!
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OHIO
(@camden0417) reported
@etrade @Freak_Ke I need y’all to contact me back. Customer service has been bad
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💲 Money Lobster 🦞 #Maine
(@MoneyLobster) reported
@etrade why does your computer call and ask me to call you? What kind of customer service is that.
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Bento Stox
(@BentoStox) reported
@Jcazz17 @etrade I just call in at 8am every morning so I'm in line when I have a problem @etrade
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Steve Wietgrefe
(@wietg001) reported
@etrade @simplyismail No you aren’t. There may be one dude answering all the customers questions who is working 24/7, but that doesn’t mean you are accessible 24/7. Worst customer service I’ve ever had.
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k . l o p e z 🦉
(@_krizzanne) reported
I love @etrade customer service. They say 2 hours until someone joins the chat service, LOL....it’s been 5 hours and I’m still waiting 😠
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The candidate!
(@kinkong007) reported
@etrade Fix your freaking app @etrade you suck, once I sell all my positions im out of your POS system
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The Fantasy Judge
(@fantasy_judge) reported
@etrade Correct me if I'm wrong about the process is supposed to work. A: I submit a deposit into my account. B: You take the money from my bank account. C: I buy stock We seem to have an issue with p Part C.
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Tobias Huntly
(@TobiasHuntly) reported
@etrade Spent over 7 hours waiting on the phone for cust. support to reactivate acct. Please help.
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Trevor Hunt
(@CoachHunt26) reported
@etrade your customer service is awful. 30 minutes and counting for someone to answer the phone...
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Youtube: IGLivetv
(@Mr_GoGetTheBag) reported
from
DeFuniak Springs, Florida
@etrade really done cost me lose out on so much money it's not even funny. I know what I'm getting into just accept my damn order.
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Anthony Montanino
(@AnthonyMontani3) reported
@etrade It insanity how bad the customer service is @etrade
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Claudine
(@claudine_photog) reported
@etrade I've tried several times calling and online chat to resolve a password issue with no luck. 40 minutes on hold on the phone and last night 309 minute wait time for chat?!
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Conor O'Phelan
(@conorop) reported
The one thing that Robinhood has going for it is that the app worked. For a week straight, @etrade has told me I have insufficient funds to make trades (I don’t) and @public keeps saying I have network issues (I don’t). Who should I try next?
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BrianandLindsey Travis
(@BrianMHTravis2) reported
@etrade I been trying to speak with account activation a week now to no avail each time same thing wait on hold 2 hours no one ever answers please help
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The Fantasy Judge
(@fantasy_judge) reported
@etrade Correct me if I'm wrong about how the process is supposed to work. A: I submit a deposit into my account. B: You take the money from my bank account. C: I buy stock We seem to have an issue with Part C.
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dj_HIGHharry
(@dj_HIGHharry) reported
Can’t show charts until 15 minutes AFTER open... WTF is that ***** ****?! @etrade @WebullGlobal @Apple Y’all are moving in the WRONG direction. HORRIBLE
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Daniel
(@DoonyTomatoes) reported
@etrade is down AGAIN #etrade
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The candidate!
(@kinkong007) reported
Danm @etrade is becoming the worst platform to trade
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Ceasar Hernandez
(@Ceased) reported
@etrade why does it take all day to make 2 buys?... what’s the problem?
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Paul Rizzo
(@PaulRizzo504) reported
@etrade Is Etrade ever going to allow fractional trading? Like if you have over 25k? If in the investments is more then $10 or something? You allow DRIP with no issue so why not fractional?
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Coach Matt Balshaw
(@mbalshaw17) reported
Spent two days on live chat and on the phone waiting for @etrade and someone to answer. Absolute garbage service.
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Daniel
(@DoonyTomatoes) reported
@etrade Your app crashes every morning because too many people log on at the same time. You have to fix it.
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fastnlite
(@fastnlite1) reported
@etrade hey, happy for your ad! but guys, why is the platform so consistently bad the last couple weeks? no one on the chat, no one on the phones, no response on twitter. would love to be able to actually trade on your platform without lag or breakdowns.
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James Sun
(@LSKMSun) reported
@etrade What day is today? Your junk power etrade app is slow! Chart can't be displayed!
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Mathew, pure sex in a hoodie vest!
(@mathew_dev) reported
@datSecuritychic @etrade Their phone support has been backed up for like a year; however it’s easy to initiate a transfer of account assets online.