E*Trade status: trading issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Problems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
- Login (61%)
- Website (29%)
- Trading platform (8%)
- Withdrawals (2%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brasília
|
Website | 4 days ago |
 Brookhaven
|
Trading platform | 4 days ago |
|
Atlanta
|
Website | 4 days ago |
|
Minneapolis
|
Login | 4 days ago |
|
Schaumburg
|
Login | 5 days ago |
|
Belleville
|
Login | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
-
Ben Lam....... (@BenBSP) reportedAnyone having issues with @etrade ???
-
Ejret Knudsen 🇺🇸 (@EjretKnudsen) reported@etrade Down again.....
-
Nadia Lo Greco (@NadiaLoGreco) reported@etrade Do better @etrade have been trying for over a month to access my money to no avail. On top of it, I am now also out money because of your error. The case manager won’t let me escalate beyond him and I still don’t have my money. At my wits end and no one is willing to help me
-
Sema Willis (@SemaWillisp2k0) reported@etrade Please I can’t login to my account The email I think is associated isn’t accessible to me My phone got stolen Please help me out
-
BasedBigTech (@BasedBigTech) reported@BuyBooksNotBeer @_TheWhiteLion__ @etrade It’s a great platform for serious traders! This outage is unfortunate.
-
Steve-Sapphire01 (@Sapphire01Steve) reported@etrade Your site is down again!! Classaction coming.
-
mark lexus (@Mark_Lexus) reportedfix it @etrade power etrade app for $TSLA "No Options are available for the requested symbol"
-
Goodlife Capital (@goodlifecapital) reported@TheTradingNinja @etrade Yeah, the app is down for each trade
-
Nota Gaylib (@dfdfdfd243799) reported@GailHedglin @etrade nope, still not working. Losing thousands.
-
Lionel Li (@lionelistic) reported@etrade Service is down? Phone line down?
-
h4#xd (@JsP7Y8) reported@etrade hi, etrade web has been down for 30 min? what is going on?? I can't sell my position
-
Badboys03 (@Badboysmarket) reported@etrade Major move must be coming if your website is down.
-
Emre Taştepe (@tastepee01) reported@etrade Could you please send me the customer service email address privately? I need to contact them via email.
-
David Michael Berry (@DavidB94509) reported@BenBSP @etrade yes, cannot login just now
-
BeastModeStocks (@BeastModeStockz) reported@NotFinancialRep @SchwabTrading @etrade Same happening with TD Canada. Used to be great. Now cant make a trade there. Worsr decision they made was reviewing every trade and making people call in trades. Worst part is when someone answers they have to get approval for a trade cause they are not licensed. 10 min execution for a trade that moves in milliseconds. 🗑 is a compliment to TD. Junk.
-
glenn mosley (@glennymo369) reported@etrade Does anyone know of a trading software closer to etrade pro? The new one is absolute **** and probably used to **** the user. I am easing into cash so I can leave this pos.
-
It's only $ (@Jonny5_is_AI) reported@etrade your website, ios app, and desktop app are all not functional and i am unable to login. The customer service number has had me on hold for 30 minutes and no response to DMs here
-
꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported@etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.
-
GOAT (@DairyQu64778493) reported@etrade Your site, app and customer service lines are all down right now. I have buy/sell orders that I don’t know if they’ve been filled and cannot exist. What is going on?
-
Bren (@Brenw) reported@etrade What's the contact number for Ireland service desk? I've tried 1800 90 3588 (not regcognised) and +1 650 599 0125
-
THE PENNY HEIST (@TheeEvilHag) reported@TwoThreeXYZ @etrade My etrade was working … been trading without issue today
-
GreenCandleLover 🇲🇽 (@77RepublicanWS) reported@etrade All losses need to be credit since it was their error unless @etrade did it on purpose 🧐🤔
-
Zack (@Fr3nchMontana) reported@biswamohanm @TheTradingNinja @etrade Nah etrade is down
-
Aashish Patil (@aashishpatil) reported@etrade 3 days before tax deadline you choose to have system maintenance so I can’t access my tax documents.
-
Steel_City412 (@jason_hemphill) reported@grigetio @etrade Having the same issue
-
Gail (@GailHedglin) reported@triad311 @etrade ITS ALL DOWN
-
Jeff Gawlinski (@JeffGawlinski) reportedOur stock purchase is through @etrade but the service is awful and can't connect to anyone. Next employee pulse meeting, will bring this up to see if a different platform would be better who provides better support.
-
NoMad (@mySanctuaries) reported@etrade @MorganStanley This has been an issue for many years. Several others too. I thought the issues would be fixed when Morgan Stanley bought them. No such luck. The app data still sucks!
-
dayum.daniel (@dayumm_daniel) reported@etrade how would you allow someone to buy something and then not let them sell it. Wtf!?! Crooks
-
TraderMK (@mkarias1) reportedCharts are not working in @etrade platform!!!