E*Trade down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Login (60%)
• Website (28%)
• Trading platform (10%)
• Withdrawals (1%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Columbus	Website	2 days ago
Ontario	Trading platform	3 days ago
Noida	Login	7 days ago
Westminster	Login	8 days ago
Aiken	Withdrawals	10 days ago
Los Altos	Login	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cody Pavlak (@OddStockTrader) reported 6 minutes ago

  @DividedChamp @etrade Nope. Shoulda took a damn screenshot.

• 
  Jesse Shao (@rabbitwoodrun) reported 8 minutes ago

  @etrade @_tizzle My phone was stolen this past weekend, and I was using Symantec VIP access to get into my eTrade account. Now I can no longer access it, and have been on 10+ hours of calls this week with no answer from Customer Support. On phone for 3 hours currently. Any help???

• 
  Jeremy Brown (@jerdoubro) reported 9 minutes ago

  Impressive wait time, @etrade. I'm up to 2 hours, 24 minutes so far. Very dramatic music. Reminds me of 80s action TV show intros. But only three of them - over and over and over... I also like how periodically it tells me I can solve access problems online. If only...

• 
  badsushistocks (@badsushistocks) reported 9 minutes ago

  As if trading wasn't stressful enough, @etrade has added unexplained and unapologetically bad software to the equation. I keep threatening to switch to IB. Guess it's time to make the move.

• 
  Debby Jacoby (@debbyj18) reported 10 minutes ago

  @etrade #CustomerService experience AWFUL I'm #AngrierThanWillSmith NOT OK #Etrade to drag a simple request more than 9 months. Each time a new excuse

• 
  Jocelyn Solar (@JocelynSolar5) reported 11 minutes ago

  @etrade Facing swapping issues?, NFT Issue, login error,Transaction delays,missing funds ,etc .try them trust wallet support instant team will help you rectify it immediately.... I was having similar issues i was fortunate to get help there

• 
  Zach (@midwestDataDad) reported 12 minutes ago

  I do NOT RECOMMEND @etrade as a broker for stocks. No chat support, 90 minute wait time on the phone. No customer service email.

• 
  Grayson Tumult (@GraysonTumult) reported 15 minutes ago

  @etrade Very disappointed in the lack of customer service. Live chat must be dead because no one is ever available. Apparently Morgan Stanley ruined your platform. Time to move my accounts to a new brokerage.

• 
  Sean Boyd (@Traveler1001) reported 18 minutes ago

  @etrade I’ve been waiting for over 90mins to get someone on the phone to help me with my ATM CARD. This is ridiculous! Please help

• 
  Peter Capek (@pcapek) reported 19 minutes ago

  @JulesPolonetsky @etrade Some firms offer the callback option. Even 5 Minutes delay is too long for a financial service provider.

• 
  Gail (@GailHedglin) reported 20 minutes ago

  @etrade I WISH THEY WOULD ANS PHONE DAMN

• 
  Doug Walkinghorse (@walkinghorseMT) reported 20 minutes ago

  @etrade As a POC, I’d be happy If customer service didn’t put you on hold for two hours.

• 
  Kyle. And you thought 2020 was bad... (@1Mind_the_Gap) reported 21 minutes ago

  @etrade y’all gonna fix the issue with watchlists on the power Etrade app or what?

• 
  iskitoofast4u (@iskitoofast4u) reported 23 minutes ago

  @etrade I've been on hold with you for 106 minutes so far and I'm literally ready to move my entire account to another brokerage just as soon as I get access to the damn thing again. BE BETTER.

• 
  Steven McLoughlin (@_tizzle) reported 24 minutes ago

  @etrade do you offer a 2FA solution using a third party authenticator such as Duo, Authy or Google? I would prefer to not use the Symantec mobile app. Thank you in advance for a prompt response.

• 
  HamChu (@Chunami) reported 28 minutes ago

  @etrade how do i get in touch with customer service. No one answers the phone!! I’ve been calling for days and on hold for 40+ minutes.

• 
  Debby Jacoby (@debbyj18) reported 31 minutes ago

  @etrade #ETrade #MorganStanley @MorganStanley GET IT TOGETHER! HORRIBLE. AWFUL. INEXCUSABLE. 7 months trying to move accounts and NOTHING but excuses. Phone wait times MORE THAN HOUR AND A HALF. This is NOT #CustomerService

• 
  Doug Walkinghorse (@walkinghorseMT) reported 33 minutes ago

  @etrade @DCarey3 Call customer service? All you get is a two hour wait time.

• 
  Gail (@GailHedglin) reported 39 minutes ago

  @etrade ETRADE HAVING ISSUES AGAIN. NEW POSITIONS NOT SHOWING ON PRO!!!

• 
  Anthony (@Anthony_IV) reported 44 minutes ago

  @etrade fix your garbage pro app on iPad!!! Option prices never show. I have to close out and reopen multiple times a day. This app is trash since MS took it over. :-( @MorganStanley

• 
  Tommy Deming (@TommyDeming2) reported 45 minutes ago

  @etrade @_tizzle Cant get ahold of anyone three days in a row 90 minutes on hold wtf!!!!!!!!!!!!!!!!!! Cant login!!!!!

• 
  Jack (@jgaff12) reported 47 minutes ago

  @etrade called the customer service number today and was on hold for 3 hrs and y’all never picked up. After being told 30 minutes on waitlist

• 
  gustavo (@unitedgus) reported 49 minutes ago

  @etrade is your system down? I've been on hold for 3 hrs and counting. I have a concern that needs immediate attention. Please let me know how else to get a hold of you. PS: also sent a msg via twitter

• 
  den dog (@dogbohn) reported 51 minutes ago

  @etrade Broken web site and 30minute Customer Service Wait time.

• 
  Everett Buirch (@everettbuirch) reported 52 minutes ago

  Is the @TeamTurboTax and @etrade integration broken? Can't import my form.....

• 
  den dog (@dogbohn) reported 58 minutes ago

  Frustration. @Etrade horrible since bought by @morganstanley. Web site is glitchy and cannot do many things. Called support with 30 minute wait. Was only a minute before. Anyone know a better alternative?

• 
  Jose w Rodriguez (@JosewRodrigue10) reported 59 minutes ago

  @etrade E*TRADE your customer service is worthless how are you still in business I can’t get transferred to a supervisor because there’s not one available will you guys are worth billions of dollars

• 
  den dog (@dogbohn) reported 60 minutes ago

  @etrade @etrade Web site has issues with transfers, circular refs when I try to delete a scheduled transfer. Garbage can icon, blank screen, wash rinse repeat. On hold for a loooooong time.

• 
  badsushistocks (@badsushistocks) reported 1 hour ago

  no trades for me today because @etrade #etradepro simply can not be trusted. Three crashes in a single day is my limit. Amazing how much money we entrust to such a shoddy program. By far it is the worst-performing piece of software I have ever used.

• 
  John Beilowitz (@JohnBeilowitz) reported 1 hour ago

  @etrade why is it so hard to reach customer service? 90 minute wait times? in the middle of the business day? I moved all my assets from @TDAmeritrade to you guys. Looks like I am moving those assets right back to @TDAmeritrade. This is seriously atrocious customer service.