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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (41%)
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Login (41%)
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Trading platform (17%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Website | |
| Atlanta |
Login | |
| Concord |
Website | |
| Fremont |
Website | |
| Oklahoma City |
Trading platform | |
| Oklahoma City |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Rey LoweIffert
(@rey_lowe) reported
@etrade as a customer of a trade I am livid right now I have spent over an hour seven times during January trying to contact customer service. I am now sitting on the phone for 49 minutes waiting to talk to my dedicated team. Do you even have customer service ready to switch
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Flint Beckstone
(@flintb22) reported
Having troubles with @etrade the power etrade feature not working properly. Zeroing out all my gains
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Universal Trader
(@Nat10837922) reported
@ETRADE you're a pathetic joke ~ fix your ****
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Adel Al Alawi
(@adel_alawi) reported
@etrade Do you have a problem with your platform, you have been halting trading in all stocks
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danno23
(@danno23) reported
@etrade There's a big problem with your website today please investigate ASAP
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Chris Shaffer
(@DrShaffopolis) reported
That feeling when you're tweeting a stack trace at @etrade because their customer service person said "try refreshing the page" and hung up after waiting nearly an hour.
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danno23
(@danno23) reported
@etrade please fix your website I cannot trade any of my stocks?!!! What is going on? This is very worrisome I've never had a problem with E-Trade in 10 years....please let me know ASAP - this is CRAZY
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Rob Jones
(@realjonesie) reported
Need help @etrade, tax center wont load for me and I kind of need my tax documents. It hasn't worked for a month.
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GardenState
(@GardenState18) reported
@etrade @etrade the wait time for any kind of customer is horrible.
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Ben spartz
(@BakeryBoiBenji) reported
@etrade Why do I have to wait over 2 hours to talk to customer service?
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enoonmai
(@wmlane17) reported
@etrade Why is it, that Etrade requires funding an account, and then a customer has to activate the account to trade? Some say the process can take more than a week? Who gets the interest on the account holding the funds?
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Matthew Bristol Bryant
(@BristolBryant) reported
I want to join a class action against @etrade, @rosen_firm they have broken code that is likely losing people lots of money... I lost a insignificant amount, to me, but hold ****; what I just experienced, and am experiencing now with etrade is literally a crime @FBIWFO
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Cle Food and Brews🍻🦖⚾🏈🥃
(@CleFoodAndBrews) reported
@etrade I have DMed for help and messaged on the app with no luck. Can you help.
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Rob Jones
(@realjonesie) reported
Need a little help @etrade. I can't access my 2019 tax documents because my previous employer closed my account so tax center doesn't load for me. I also can't get help from customer service because I don't have an account.
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Matthew Bristol Bryant
(@BristolBryant) reported
I hate @etrade this is one of those "Never Again" experiences over stock **** that went down in my life in 1998, @FBIWFO remember that, when my mother was in Paris trying to sell her Cisco position? You sent an agent to a Place De Cliche McDonalds in 1999...
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PuffyPorter
(@LondonBoyPuffy) reported
@etrade doesn’t know not only have I reported them to the SEC I will bombard them with tweets and emails until they answer and resolve the issue. Your will is not stronger than mine. If I have to keep thing going for a year I will do it everyday I will continue to spam you!
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Ben spartz
(@BakeryBoiBenji) reported
@etrade Your customer service is actually the worst I have ever seen. Get better or I am leaving your company.
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wrist mittens
(@wristmittens) reported
@etrade I filed a couple of support tickets and the response was “sorry we’re busy, you can use this self-help stuff instead” with no indication of other options. So it sounds like you don’t offer actual customer support anymore?
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Matt Lucas
(@mattlucasva) reported
@etrade I've been on hold for 60 minutes trying to speak with a human. Etrade's password reset provided over the automated system didn't work either. Is there anyone that can help via Twitter?
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IV
(@IanVedder) reported
@etrade is dangerously close to losing a customer..... your app platform is garbage the last 2 weeks. **** YOU
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Hoopdr_mn
(@HoopdrM) reported
@etrade it is now impossible to talk to a customer service person at e-trade. Why the change? #onholdfordays
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me
(@woodruff_grant) reported
@etrade I was on hold for 40 minutes, just to be told that I'd have to wait another 20 to talk to a licensed trader who could answer my question. Per Reddit, 40 minutes is actually a short wait. Can't you just call people back instead of torturing them with God-awful hold music?
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PuffyPorter
(@LondonBoyPuffy) reported
Officially put in my complaint to the SEC in regards to @etrade disgraceful company. And if I don’t get a response I will be taking legal action against you too
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Matthew Bristol Bryant
(@BristolBryant) reported
@CNBC @Scaramucci Your error message needs to be "you have a active stop loss order, close the order and try a market order again" @etrade **** you forever... ******* tards
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Arun
(@arun24_tn) reported
@etrade Hi I created the account, transferred $$$$, trying to login, but system keep saying login is invalid, even after resetting the password. Customer call, in waiting for hours+ and couldn't reach. Help please!
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Kevin Caveny
(@Cherry_man_1) reported
So the @etrade rep said it would be 10-15 min for her to connect me with someone...after being on hold for 30min already...already been 30 min since I spoke to her...get some more customer service reps @etrade
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Pablo R
(@PabloR0bles) reported
.@etrade your platform is freezing for no reason today, fix it.
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Matthew Bristol Bryant
(@BristolBryant) reported
Your platform is a securities fraud crime @etrade I actually can't close a position because your site says it can't see I own the shares... now I'm on hold forever; @CNBC bad tech will crash this bubble @ARKInvest
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GardenState
(@GardenState18) reported
@etrade @etrade the wait time for any kind of customer service is horrible. Get it together!
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PuffyPorter
(@LondonBoyPuffy) reported
@etrade really getting on my nerves man this is gotta be one of the worst brokerages ever you email call use the chat nobody gets back to you. The service is actually disgraceful. There must be a way to formally complain.