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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (38%)
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Website (31%)
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Trading platform (31%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santo Domingo |
Trading platform | |
 Las Vegas |
Trading platform | |
| Camden |
Trading platform | |
| Folsom |
Website | |
| Los Angeles |
Login | |
| Chicago |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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akshata almad
(@purplehaziness) reported
This is to get hold of anyone who works at @etrade . It has been impossible to reach anyone in your company! I have been on phone for several hours as I am unable to reset my password for the last 4 months!! As the tax season approaches, I need to get it done. Help!
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NorCal49er
(@NorCal99064465) reported
@etrade Do you even realize how close you are to losing all of your customers? FIX YOUR WEBSITE!!!
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L8UR899
(@laura33838) reported
@etrade DO NOT USE! Trying to transfer legit money, and i’m having to wait 30 days! wtf! it’s my money! becuz you want to earn interest first, is withholding me to invest elsewhere! #noThx #etrade sucks!
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Tmoney 🤑
(@Stikeenote) reported
@incrediblebob12 @etrade Bro, I've always had issues with Etrade, allll the timmme... I had to ditch them and now I run with TD Ameritrade. Has issues once in a while but nothing like Etrade.
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Brian
(@TraderMeTimbers) reported
@theraceforever @etrade I owned 25,000 shares of $XMET on ETRADE and it's showing I have a 100% loss on that, and $XMETD does not show up in my portfolio. Are you having the same issue?
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Buttonwood
(@bbuttonwood1) reported
@StockHollywood @PaulRizzo504 @etrade Yeah their pro platform is as slow as I have seen it but realize that from their perspective they are setting up thousands of new accounts which is why they don’t care about performance
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Don BEARleone
(@CaptBear85) reported
@etrade is there a problem with the website reporting correct balances? When I log in I’m still getting yesterday’s balances.
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Paul Rizzo
(@PaulRizzo504) reported
@etrade You guys are clearly having issues with your stock quote tracker today and have been dead silent. Not sure if it is the volume or what but this is very worrying. Watching my portfolio swing by entire percentage points from one refresh to the next is ridiculous.
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MaidenLaneBoutique
(@tesch1045) reported
@etrade what's the problem with your numbers today? Not reflecting the actual stock prices and my balances are all off.
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Stock Hollywood
(@StockHollywood) reported
@PaulRizzo504 @etrade they've been broken af lately ever since Morgan Stanley bought them.
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Kobayashi
(@MrKobayashii) reported
@etrade Same here... Impossible to work, pro software has been having connection issues all day long... SMH #etrade #etradepro
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Niko Underwood
(@Niko_Underwood) reported
@etrade - 90 minute hold times? 👀I’ve been trying to call for days! Is there a better way to get login support?
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Monica Monroe 💛💛
(@monicamonroe) reported
Dear @etrade your customer service sucks....! I just wanna trade ... not sit on the phone for hours waiting to figure out why I can’t trade my own money!!
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Drew Morton
(@thecinemadoctor) reported
Hey @etrade - your chat doesn't work and redirects to call your phone line. Your phone line has massive wait times. Your secure messaging service just sends back form letters to pointed inquiries. I've been waiting for almost a month on a simple recharacterization request!
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Hye Park
(@hyecoffee) reported
@etrade WTF! No one is answering the phone?! I’m dumping your platform!
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AllCEUs Counselor Education with Dawn-Elise Snipes
(@All_CEUs) reported
@Etrade level 2 data has been down ALL day, a service you charge EXTRA for. Can you give an estimated time it will be fixed? I am flying blind
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Algo Bundy
(@bri4343) reported
@BentoStox @etrade Damn right! They can’t handle the customers they do have. Fix the platform and their customer service. It’s sad, but E*TRADE is trash now.
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Warren Colbert
(@nocturnugg) reported
@etrade Each time I call in, I’m on hold for 90 minutes waiting for a support representative. For the last 6 months I have heard “due to high call volumes, hold times are longer than usual.” I’m a pretty patient person,but this feels like negligence.
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Ray Vinciguerro
(@rayvin78) reported
@etrade your customer service hold time are hours long. No bank would operate like this.
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Ken Hurley
(@s1player) reported
@incrediblebob12 @etrade I called them yesterday and they said update was due today to fix.. I turned on, and no updates to be found. I hope it is better today.
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Paul Rizzo
(@PaulRizzo504) reported
Just going to say it. @etrade is just broken right now. Showing $CSCO at $46.25 but it is trading at $48.07. Might be switching brokerages very soon.
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Bento Stox
(@BentoStox) reported
@SyedAli30646433 @etrade @etrade no longer has customer service, they are just trying to get more customers they wont be able to take care of, just take their money. Take care of the customers you have already. If you cannot do that then don't try and get more
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Mika Jones
(@mikajones) reported
@etrade why am I on hold over 45 min to shut my account down? Trash customer service
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Bento Stox
(@BentoStox) reported
@etrade @etrade I'm trying to catch up on the market but PRO platform inst working and people are losing money. Why don't you put out a statement on what you are doing to solve this problem rather than try and lure in new customers without being able to take care of the ones you have
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Adam Borders
(@AdamBorders) reported
@etrade your app is not working. 3rd day now. No way to submit an issue
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Paul Rizzo
(@PaulRizzo504) reported
7pm (CST) and @etrade is still displaying incorrect prices on my portfolio. I literally cannot tell you how much I made today and I have tried logging in from different computers. The quotes are just completely wrong. Still displaying $CSCO @ $46.245 but it closed at $47.51 WTF
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Bulllogic
(@BullLogic) reported
@thetruejmac @Michael201409 @etrade they keep knocking down features real traders use to optimize the money they can take from app traders.
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Amelia Reivers
(@ameliareivers) reported
Hey, @etrade my portfolio isn’t updating. Is this a systemwide problem and could you give a status update on getting it fixed? Thx.
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Dollar Bill
(@Dollar_Bill_100) reported
Gee **** @etrade is all over reporting my days’ P&L. Kinda makes you wonder sometimes when a glitch can make things off by that much....
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Bento Stox
(@BentoStox) reported
@etrade @etrade I'm trying to catch up on the market but PRO platform isn't working and people are losing money. Why don't you put out a statement on what you are doing to solve this problem rather than try and lure in new customers without being able to take care of the ones you have