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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (49%)
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Website (33%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dallas |
Website | |
| Redwood City |
Trading platform | |
 Dublin |
Login | |
| Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Speaker
(@speak2me) reported
@SFWTrades @etrade Problem is, Power E*Trade does not have a saved desktop/layout. You start over like Groundhog Day every login...no saved chart settings, no layout across multiple monitors. Huge effort to re-setup every login - not even close to a PRO replacement! @etrade
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Anastasia
(@_____Tasia_____) reported
@etrade wtf is going on again?! orders that should be executing are not! fix this sh*t!
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Saul
(@adam49922419) reported
@fastnlite1 @etrade What would be cool is not to spend 3 hours with tech support, and 2 to 3 hours with chat.
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🃏♠️Niko♦️🃏
(@AnApatheticNiko) reported
I now have an account deficit on my robinhood account after deactivation and half of my funds never made it over to etrade on transfer. Does robinhood support not exist or? @AskRobinhood @etrade
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Airick
(@Yoitiseye) reported
@etrade @MorganStanley fix the app! The system sucks very slow
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Quiet Marvels
(@themarvies) reported
@QuantBot @etrade I've repeatedly had the same issue; wait times seem significantly longer since Morgan Stanley acquired them.
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$
(@youngVwap) reported
Been on hold for almost 2 hours now with @etrade. This is the second day in the past week they have restricted trading due to an error with my account. Is this really how you treat your clients @etrade ?
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Paulhallett
(@Paulhal74734769) reported
@etrade still can't trade xall holdings on etrade its kinda bs. You can call in order but takes forever. Tired of being handcuffed extrade. My choice my money. I pay you for service and trades
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Mike Speaker
(@speak2me) reported
@SFWTrades @etrade No, I even bought new PC. @etrade Tech support is well aware of the problem and just points fingers at their product team then it goes to a black hole and nothing happens. They truly don't give a F, called a dozen times and escalated.
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Todd Ackerman
(@miketoddack) reported
If you're looking for quality customer service with your investment account, stay away from @etrade , unless you like talking to a computer.
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PuffyPorter
(@LondonBoyPuffy) reported
Very disappointed in @etrade customer service. Calling tweeting emailing for over a week to get into my account. When you wanted my details you pestered me with phone calls now to get into my account I have to call you guys for weeks with no answer POOR service.
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Rashad
(@rashad_writes) reported
@KaneInvestments @etrade Yes! I have orders i sold that it shows on my overview screen that I still own. Idk wtf is going on @etrade
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badsushistocks
(@badsushistocks) reported
@etrade so 10000 shares just disappeared out of my account? I gotta close down pro and restart at market open missing any major moves to handle your screw up? Seriously? Where am I @CharlesSchwab
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Knowble Capitals
(@knnowble) reported
@etrade how bad is etrade support , on call for 60 mins , chat wait time is 75 mins for last 75 mins
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justreadtheinstructions ©
(@cloudforestchoc) reported
@etrade @etrade4rias You guys having issues, with regards to delayed orders, and non-functionality of transfers from one account to another?
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Jeff Gikas
(@JeffGikas) reported
@etrade Etrade is THE WORST PLATFORM FOR TRADING STOCKS. They take a week to clear checks and The worst customer service on the planet never open an account with the trade never. Nobody answering the phones it's ridiculous the worst company on the planet
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Carini
(@Carini_Trader) reported
@etrade Please hire more customer support people.. and hire a competent CTO the platform is getting worse and worse
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Stefanskis Stoics
(@BrownsStoics216) reported
@etrade Been on hold forever, is there another way to get some help?
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Becka Leah
(@leah_becka) reported
WTF?! @etrade is pulling a #RobinHood I currently CANNOT buy or sell anything #Asshats
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awake
(@awake87288167) reported
@etrade estimated wait time for customer service 100 minutes??
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Random Letters Capital
(@SFWTrades) reported
@speak2me @etrade I thought it was just my laptop. It’s gotten so bad that I use my phone for trading now, and it’s better. Happy the app usually works, though
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Jake Snyder
(@jakesnyder35) reported
@Giacobbo30 @TDAmeritrade @etrade help this man out
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John Salutare
(@JohnSalutare) reported
@TDAmeritrade that’s the worst customer service I’ve ever experienced there had to be better option to help you customers no wonder everyone tells me to switch to @etrade
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Billy Boutiette
(@Flupox) reported
@etrade you’re trash. Why ******** is it taking 5 days to clear my deposit? **** this app I’m changing brokers.
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NicksWorld
(@NickGre09905790) reported
@etrade Do NOT use them. They steal your money and have no customer service to help.
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NicksWorld
(@NickGre09905790) reported
@etrade Your customer service is non existent I need a DM for help immediately
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Algo Bundy
(@bri4343) reported
@etrade Every day with you guys. You have to be the worst broker. I’ve been with you for several years, but I’m done. You don’t even try to put out good product anymore.
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truthbus
(@truthbus) reported
Your light stream is all bad data fix it god dam it @etrade pro platform fd up
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DCR Charts
(@DcrCharts) reported
@etrade your service has become unbearable. Customer service on hold for 45 minutes before giving up. Your online chat says wait time is 133 minutes. Really? Time to move on.
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big depression goth gf
(@yawnfactory) reported
@etrade I've been trying to get through on the phone for hours. Your app is not user friendly and your customer service is abysmal.