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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (42%)
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Website (34%)
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Trading platform (24%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website | |
 Reşiţa |
Login | |
| Metuchen |
Login | |
| Rochester |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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slisbin
(@slisbin) reported
@etrade is the worst! I put money into my existing verified account today to be told AFTERWARDS that the money will not be available to trade with for 5 working days. I guess when the funds are available I'll just close the account and go to Robinhood.
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crnalocum
(@crnalocum1) reported
@etrade worst customer service. Shouldn’t take 4 hours to get anyone on the phone. “Management” guaranteed my actions would be done in the following week. Still hasn’t been done and could have cost me a house! This has got to be the worst company in financial services!
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Phred Bear
(@Phred_Bear) reported
@etrade working on fixing your junk app?? your still hiding data on the trade page of the app. ? why you hide data?? get the trade size back on the trade page! #etradejunk and fix the junk L2 while your at it!
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Jason West
(@Westyrangerfan) reported
@hi5lefty90 @Jcazz17 @etrade If you sold it on the way down then bought again lower...it is apparently a “wash loss”.
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sillyslavebear
(@sillyslavebear) reported
@etrade Your site instantly logs me out within 15 seconds of logging on. Is this a known issue? It was working great yesterday.
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Yvette
(@Yvettethecrew) reported
@etrade That number 1-800-387-8331 no representative I’ve spent over 2 hours literally waiting. May I have email to support to reset logon. @etrade
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💲 Money Lobster 🦞 #Maine
(@MoneyLobster) reported
@jbrowder1 In January @etrade customers service cost me as much as $100,000. Said they couldn't help. They said they CANT sell /exercise shares/call options AMH. However, I later found @CarrieSchwab is able to SELL shares and exercise calls pre-market or post market (1 hour before/after).
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Mohammed
(@HamudiMD) reported
@etrade hey guys! Horrible customer service. I have to wait over 90 minutes to get my account deactivated because you don’t have simple technology to fix problems like this. I am switching to Webull. I guess you don’t value having customers.
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John Morina-If you build it they will come
(@JohnMorina2) reported
I need information for my @etrade account and they disabled CHAT, have no published email so I have to call which I did and the recording says I have a 2 ******* HOUR WAIT- That is unacceptable-service has degraded since the sale-ae they trying to be like Coinsbase
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Guillermo Serpa
(@gmo661448) reported
@etrade I just DM you about my account. Please reply. I need help
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Dale
(@yes2propone) reported
@BankBetterGuy @etrade has a really, really awful TV spot about saving up for a trip to Mount Everest. Weird recurring theme.
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Yvette
(@Yvettethecrew) reported
@etrade That number 1-800-387-8331 I’ve spent over 2 hours literally waiting & no answer May I have email to support to reset logon. @etrade
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Aisling
(@ash_looby) reported
from
Fingal County, Leinster
@etrade 6 times I contacted support in >2mnths, waiting over 45mins to speak to someone (calling from EU so VERY expensive). Twice I’ve been told a tech support agent would call me back,they have not. I am missing the deadline for my companies ESPP today..someone needs to DM me
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John Morina-If you build it they will come
(@JohnMorina2) reported
@MansaTariq @CoinbaseSupport WOW only 31 minutes- I am on hold with Etrade and they say it will be 2 ******* HOURS - I think @Etrade just took the WORST EXCHANGE place from Coinbase, OMG say it not so!
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Sushil Nayak
(@sushilnayak84) reported
@etrade When was the last time your customer service attended any calls? I have been on hold for over 3 hrs. Never experienced such a bad customer service.
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Phred Bear
(@Phred_Bear) reported
@etrade why dont you guys update the app and fix the data you are hiding from customers?
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SomeBronxBitch
(@somebronxbitch) reported
@etrade took my money and now I can’t login to my account
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TroyBuilt2000
(@built2000) reported
@FINRA Do you have specific companies already labeled? I can think of a broker (@etrade) that does terrible in regards to transparency and communication with their clients. #etrade
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Sarah Glaudy
(@GlaudySarah) reported
@etrade @ChatahMan I’ve been on the phone with the number recommended and y’all hung up on me what kind of customer service is that?!!! I just need my money back into my account so I can finally be done not having to do business with this company. This is SERIOUSLY a scam!!
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I tweet random things. Vaxed and boosted.
(@bjverzal) reported
Hello @etrade … knock knock. I just called again. 60 minute wait time. Are you all ok over there? What time should I call where wait time is less than an 30 minutes (even that’s terrible … but we must lower the bar somewhere)
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TAB78
(@SamKnows7) reported
@etrade @Phred_Bear And spend hrs on ignore, etrade is awful
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Dr. Michelle LaRue
(@drmichellelarue) reported
So I try to use Twitter for positive things so I'm sorry but @etrade do you feel that keeping a customer of 14 years on hold indefinitely, literally preventing her access to her account, is good business practice
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Dorothy Zbornak
(@DorothyZborna17) reported
@etrade @Spotify dear @etrade, how bad do you want this $1.50?
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Formerly DC Eric
(@DCEric2005) reported
How is it possible that @etrade has 90+ minute hold times and no way to reset a user ID online... TWO DAYS in a row. @etrade HELP ME!!!!
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Nobody
(@Nobody27063482) reported
@etrade Your Live Chat being consistently down defeats the purpose, especially when I was on hold for 85(!) minutes on the phone, only to be disconnected. The customer service so far has been a nightmare.
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crnalocum
(@crnalocum1) reported
@etrade WTH is wrong with your company… maybe the CEO should spend 60 hours and 7 months trying to get one thing done. Make sure you avoid ETrade if you value basic service and attention to detail.
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TraderZ
(@MccaslinAndy) reported
Dang, @etrade has got to have the most difficult customer support to get in contact with. Dumb
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MHL
(@Financi34544151) reported
@sushilnayak84 @etrade 3 hours and 45 minutes for me last month. Slowest funds settlement times, worst interface, highest OTC fees and, as mentioned, worst customer service. I can't believe @MorganStanley paid $13 billion to acquire this POS company.
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Circuit Trouble
(@McCurdy316) reported
@etrade hope all is well - been trying to get help on being unable to select wire account via desktop for international account for last 4 hours. E Trade assistants have been unable to help due to high inquiry volumes . Please advise if possible on who else to contact. 🙏🏽
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Faure Lorenzo
(@FaureLorenzo) reported
@etrade My wife opened an IRA account with you about a week ago and you don’t allow her to fund the account. The chat doesn’t work and after spending 2.5 hours on the phone waiting, she has decided she’ll just close it and move to Fidelity. Worst customer service ever!