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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (35%)
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Trading platform (21%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Metuchen |
Login | |
| Rochester |
Trading platform | |
| Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Deltron Jackson
(@elpincheguey24) reported
@etrade the fact that i was trading with no issues until you decided in the middle of the trading day that you needed my SSN card and locked my account is unforgivable. You cost me $$$!!!!! Your team’s stupid decision made me lose money.
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Cody Pavlak
(@OddStockTrader) reported
Yo @etrade @MorganStanley I've tested my mouse for glitches and... I've had multiple double clicks and even somehow gotten short a stock today without ever clicking the SHORT button. Please fix your software.
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vipin jain
(@jain_vipin) reported
@etrade I need to close my account . Tried doing it online , but it says I need to speak to a customer care executive for this . I have been trying to reach your customer care for last 4 days with waiting time of more than 2 hours . The call gets dropped after an hour .
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Ethan Tate
(@__Detailing) reported
@etrade you’re customer service is absolutely terrible.
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Adam Minter
(@AdamMinter) reported
@etrade i can't access my account, and - when using your site - i can't access a human being to help me. all that i can access is an auto-reply robot that can't help me. can you recommend a new online brokerage for me to use?
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Aninda Kar
(@AnindaKar7) reported
@etrade estimated wait time to reach a representative is more than 2 hours .Kudos to your awesome pathetic service !
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Art Badger
(@abadger) reported
@etrade Wrong. I have tried multiple combinations of cache clearing, private/incognito browse, other browsers (Chrome, Edge, Firefox, Brave), different computers (Windows, Mac), to no avail. And I know of at least one other user who is having the same experience. You have a problem.
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Lance Houston, J.D., LL.M.
(@lancehouston) reported
Sorry @etrade you just lost a customer. Slow customer service, 2 hour hold times to speak with an agent, barely working website and your app is glitchy. #etrade #dobetter
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Alex Garza
(@AlexGar19229948) reported
@SNICKERS That @etrade commercial was stupid. I’m eating a @milkyway
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SK
(@superusr2012) reported
@etrade I have been waiting for 1+ hour to get to a CSR for phone support because your website keep giving errors when doing transaction! Online chat was unhelpful as it can get. Why is your phone support so slow?? Please can someone get back to me ASAP!
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Talita Faria | ela/dela
(@talitapalitaeu) reported
@etrade I am having a really hard time trying to get my user Id retrieved and it’s also impossible to talk with your support by chat or phone! What am I supposed to do? #BadCustomerService #StockToTrade #StockMarket
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Inspiring Global Audiences to Feel Fantastic
(@toddcohenspeaks) reported
@etrade Really stupid commercial.
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JGSwift
(@JGLetsGo) reported
@etrade has made an error on my 1099 so please everyone look closely. It is showing “other income” from a Capital Mortgage Plus that I don’t have any affiliation with and yet no record of the transaction under “transactions” study your 1099-Misc page
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Jonnysb ☮️
(@Jonnysbc) reported
@etrade Where? Perhaps, y'know, a link would be helpful. This is the worst social media account on Twitter.
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Miguel Ferreira 🎱 🐢 🥷 🔮
(@WizDayTrader) reported
@etrade $TSLA down $14.69 (my client won't like that) lol
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THEE Kathy Sandru
(@SandruSom) reported
@etrade Can you tell me whether or not your site is down? I have been attempting to contact Customer Service & there’s a 2 hour wait on the phone. I need to speak to a rep ASAP
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⚡️Weezus⚡️
(@Weezus420) reported
@CampingOTC1978 Yeah well doesn’t help when @etrade or @TDAmeritrade don’t put out the press releases from company, just bash PRs from a third party. I think everybody who holds a position $rgbp $rgbpp should call their broker and express how much bs this is. How many eyes and $ haven’t seen yet
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Lovie Smith's Beard
(@MugsHalas) reported
@etrade WTF was that commercial?
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Deltron Jackson
(@elpincheguey24) reported
@etrade not to mention the 3 hours I spent on hold for your team to virtually shrug their shoulders and tell me that they don’t know what’s going on and can’t fix it…… fix my account TODAY before you cause more damage than you already have..
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s
(@sabrams7) reported
@gabe_rich_ @etrade system down
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Brian Payne🌕
(@BPayneAMC_GME) reported
@ILIKETHESTOCK35 ****. @etrade
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SK
(@superusr2012) reported
@etrade I have been waiting for 1+ hour to get to a CSR for phone support because your website keeps giving errors when doing transaction! Online chat was as unhelpful as it can get. Why is your phone support so slow?? Please can someone get back to me ASAP!
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Adam Minter
(@AdamMinter) reported
@etrade i can't access my account, and - when using your site - i can't access a human being to help me. so two things. first, how do i reach a real human being who can restore access to my ira account? and second, can you recommend a new online brokerage?
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Jeffrey Jones Jr
(@JeffreyJonesJr) reported
@listentotherowe @etrade I've had to remain on hold for 4 hours and 51 minutes before. E*Trade has terrible service in my opinion.
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Neil Strategy Group
(@NeilStrategy) reported
@PRSA_NCC @etrade wasn’t bad!
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chefski
(@__chefski__) reported
@etrade I can't log into my account because your login process rejects any password I give it (even if I _just_ changed it). What gives?
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tes.3m.21
(@tes1m211) reported
@etrade has been spotty today. I could make some trades. But my #Ribinhood worked fine. My advice, & I said this before: split your money between multiple platforms in case only 1 is having an issue. At least you’re not stuck. I do NOT hold $HOOD
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Deltron Jackson
(@elpincheguey24) reported
@etrade If you needed the stupid card you should have asked for it BEFORE you let me trade for a month instead of shutting off my f-ing account mid-day. Who does that?!?!?!? Cut me a check for the losses incurred!
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Deltron Jackson
(@elpincheguey24) reported
@etrade Friday you locked my account mid-day because you suddenly decided I need to provide you a SSN card, with ZERO notice. The $$ you cost me on expiring options is inexcusable! Your business practice is terrible. Fix this!!!!!!!!!!!!!!!!!!
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Katie B
(@ACKKatie) reported
@etrade Testing out customer service for new brokerage; your wait time is 30 minutes. Nope.