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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (50%)
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Website (32%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Trading platform | |
 Dublin |
Login | |
| Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login | |
| Thousand Oaks |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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BlockBuster
(@blockbusterOG) reported
@etrade Seems like you need a customer service adviser
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truthiness
(@truths_lib_bias) reported
@etrade Dear James P. Gorman, Michael A. Pizzi, I'm forwarding this email to you because for months I've tried to get support for etrade market traders that do not function properly. Mr. Vincenzo tried for a week or two back when, to get the traders working. I took my money and ran..
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romeo
(@iRomeoMedina) reported
@etrade fix your CPU usage issues with Java you ******* weirdos
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ThinkorSink
(@AaronKenyon14) reported
@ih8minraz @Jonk87 @etrade E trade is so bad. Took them hours to fill a market sell order for me the other day. I called them and they just gave excuses.
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3JackH3131🏴☠️
(@3JackH3131) reported
Yo @etrade .....60 mins to speak to someone? And your online chat doesn't work? And your updated app errors out now? What the hell?
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smoov
(@smoovthegoat4) reported
@etrade E trade is a joke whoever runs the app technology is a pure novice and I'm sure I can speak for a lot of people. For a company to have such a high budget in commercials you would think you had some good tech but I'd recommend T.D. ameritrade because you can atleast login.
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Ashok Sahu
(@AshokSa18778195) reported
@etrade What is wrong with you guys!!! Did you let go your whole support staff!!! 110 mins for chat, and 45 mins hold and no response!!!
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Vulture Capitalist Pig
(@VulturePig) reported
@etrade You have, by far, the most non-existent customer service of any company in America, not just stock brokers. Your money transfer will not work even though I have transferred money in the past. Your system is saying I have to verify my account again but does not work. 1/
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Earth
(@Earth35682510) reported
@etrade on hold with Customer Service over 2hrs this is crazy,
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smoov
(@smoovthegoat4) reported
@etrade When will you guys fix your trash mobile app? Your CEO should be fired. Can his ***!!
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djnos
(@djnos7) reported
@etrade how do I contact customer service and get through to talk to someone?
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Barrie
(@BarrieNJ) reported
@StockDaddy0 @AltitudeChaz @etrade Or Charles Schwab that "Is aware of the problem. We are working on it and it should be corrected momentarily. We apologize for any inconvenience" But FU, anyway because we don't care"
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BucsLightningSTOCKS!!!!
(@ACordleish) reported
@etrade I waited for a chat rep for 2 hours, finally got one, they instantly transferred me and have been waiting an additional hour now...this is PATHETIC customer service...
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Swing King
(@swingtradejunky) reported
@etrade how can you treat people like crap? I have been trying to help my friend get in touch with someone that isn't incompetent at ETRADE since 9:50am. Should he just go to Schwab now?
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Mahzhah OM
(@Mairesa) reported
@etrade why is it so difficult for you to provide customers with the customer support they deserve from an institution like yours?!
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truthiness
(@truths_lib_bias) reported
@etrade There are plenty of platforms out there, I've always had think or swim, but that really doesn't excuse lack of support from etrade... Sincerely,
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smoov
(@smoovthegoat4) reported
@etrade You need to revamp the whole damn system because it doesnt work. Alot of people cant even login.
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sabrinath
(@sabrinath) reported
@etrade have things got so bad that you arbitrarily lock customer's accounts and keep have 4 hr wait times for phone resolution?
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Hamzeh Murab
(@HamzehMurab) reported
@TomasStonkton @etrade Yes I bought the dip too early . Doesn’t matter though, not being able to sell was the issue
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idfwu
(@idfwu97442645) reported
@etrade You need to stop marketing and working on your customer service. Whenever is behind this account is a nitwit!
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mike nieve
(@mikenieve) reported
@thegoodlife4us @etrade Your fine. I'm having the same issues with td. It will be rectified soon enough. You haven't lost anything and you won't
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Nina Luch
(@nina_luch) reported
@etrade i tried to login with an old password ONE TIME & now you have my account restricted so that i can't get my tax form (the only reason i logged in) i have been on hold now for 2 HOURS waiting to have someone help me, SOS i re-downloaded the twitter app just for this
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💥Ben$🚀Be$t🚀Lotto$💥
(@Benswinningpics) reported
Why do I have to call @etrade to sell my damn CE stock $SCIE ? I understood before that you cannot buy CE stocks but you can sell it and now it’s not letting me sell it. Totally disappointed
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TheAsset
(@MikeyGunz88) reported
@etrade I would love for your customer service to break out and improve for once. You guys are costing people money!
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biz owner NYCM
(@fwitter4me2) reported
@McMontys @etrade @mokamoto Same! They cancelled a 60day limit I placed last week, on Friday. I saw they’re changing name as of Monday 3/1 so hoping that’s the glitch?!?
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Jedidad321
(@jgharkins) reported
@Benswinningpics @etrade Damn....
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A͎L͎T͎I͎T͎U͎D͎E͎ᴄʜᴀᴢ
(@AltitudeChaz) reported
@rokkman7 @etrade **** calling one time i was buying TSLA calls in a twenty lot cancelled and changed price 5 times and ended up getting filled for 100 and he’s trying to relay “so you wanna sell the 100 lot at xx.xx” and as he’s talking it’s already 1.00 off the mark i was screaming at him to
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Fraudstein
(@FraudsteinNews) reported
$TSNP / $TSNPD short sellers can call 1-800-273-8255 for help. Operators are on standby to assist. @TDAmeritrade @etrade @Fidelity
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Tomas Farren
(@TomasStonkton) reported
@HamzehMurab @etrade Im in the same boat. I bought at $1.05 minutes before the RS news and was down 40K in 5 minutes before Fridays rally. If we were able to trade Friday the panic selling would have us in a very different place. I'm grateful.
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Tim Rochte
(@trochte) reported
@etrade Way to go! NOT! I sent a support message nearly a month ago. Three times now, your team has eventually sent a form letter not answering the question at all and blaming Covid. If you care, DM me for details #BadSupport