E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Trading platform (34%)
• Login (32%)
• Website (29%)
• Withdrawals (5%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Vancouver	Login	4 days ago
San Jose	Website	18 days ago
Winter Park	Login	23 days ago
Lilburn	Website	23 days ago
Brooklyn	Trading platform	23 days ago
Camarillo	Login	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fibonacci's Ghost (@Super_DaveO) reported 5 seconds ago

  @SimpleStocks_ @etrade Worst move I have made moving to them from schwab.

• 
  Cabe (@cabeGOD) reported 1 minute ago

  @etrade Your api kind of sucks. It's slow and missing information. I could help you fix this.

• 
  Brand Guy (@brandguy2020) reported 1 minute ago

  @etrade For past 2 years I submitted >100 feedback issues on how to make power E-Trade Pro the same as E-Trade pro desktop Nothing has been done except some tiny tweaks. ETrade management needs to get somebody to crack the whip and get this thing working

• 
  William Wagner (@William09450383) reported 3 minutes ago

  @etrade By the damn stock, not the calls

• 
  robin zinn (@robinzinn6) reported 6 minutes ago

  @etrade E-Trade ,Power E-Trade the worst confusing software today .

• 
  AJBAL (@ASJUBAAL) reported 8 minutes ago

  @etrade is the worst financial institution. For three weeks they have locked me out of my own money due to "suspected fraud". They mirror my account, new log in credentials and they are giving me the rounds. Abuse by corporate america

• 
  Virtualarry (@Vocabutesla) reported 9 minutes ago

  @TeslaBoomerMama @etrade I have been with etrade for over 10 years. They have always been great. Absolutely no fees for banking with minimum balance which my Roth satisfied. With that comes the ups and downs of “virtual banking” I have not had a traditional brick and mortar bank since year 2000. Back then people thought i was crazy “your information will get hacked etc”. The etrade acquisition by Morgan Stanley complicated some things. Extremely slow to update systems to modern day standards. Took years to fix some online issues and services offered. Simple things like access to Zell. I registered for ipo access over a year ago. Nothing to do with Soace X. Everything to do with being prepared for future opportunities. I would be cautious with situations where someone is registering too close to the time they want to participate in an ipo. Not saying this person is not qualified but sometimes the things need time to iron out. Phone calls with etrade representatives etc.

• 
  himanshu tiwari (@himanshutiw2794) reported 10 minutes ago

  Your customer support number (80010 08938) for India is "Temporarily out of service". How can I connect? @etrade

• 
  J C (@J450NCH4N) reported 17 minutes ago

  @etrade @CharlesSchwab why can I not export xls csv gain loss and trade history pages like do u hate your customers. Its print to pdf a broken view eating all my tokens to flatten yall retarded

• 
  Darren Wilson (@darrenhydro) reported 18 minutes ago

  @etrade Can you guys stop with the damn "come trade crypto now!" pop ups inside the customer accounts on the website? Morgan Stanley is turning E Trade into Twitter.

• 
  jmac3 (@jamminmac) reported 21 minutes ago

  @etrade Is the service currently down or intermittent?

• 
  Javier Gonzalez (@JavierHustle) reported 30 minutes ago

  @etrade Etrade=Bad News...zero customer service. Their interests are their own, not yours ******PICK A BETTER BROKER*******

• 
  J Hoss ATX | Ye Shrug 🤷🏾‍♂️ (@PappaHoss) reported 32 minutes ago

  @SPYderMomTrades @etrade If tsla can just stay down for 45 min, mine can be too 🥹🙏🏾 Dear God , good fortune, please 🙏🏾 (im in 397.5p for today exp)

• 
  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 33 minutes ago

  --- @etrade Your platform has become nearly unusable for active trading. Constant delays, broken links, and inaccurate data make it impossible to rely on. Real‑time performance shouldn’t feel optional. This needs serious attention. $MS

• 
  reduce-reuse-recycle (@NotAppropriate2) reported 34 minutes ago

  @etrade Signed up for new account. Attempted to add security questions/answers. Asked for phone number to complete process. Despite providing valid phone number no code is sent, just get "Unable to use your phone to verify your identify." Agent acknowledge this is known issue

• 
  TwoThree (@TwoThreeXYZ) reported 35 minutes ago

  @etrade Fix the broken charts on your app

• 
  GF Vault (@GfVault) reported 36 minutes ago

  @etrade @JedFinn — your Wealth Management organization has a customer with nearly $10,000 inaccessible, legitimate payments reversed, and approximately $6,815 of personal funds diverted to clean up the resulting damage. I’ve called 15+ times. Still no answers.

• 
  Rae Shore (@RShore19) reported 36 minutes ago

  @etrade Whoever uses @etrade is an idiot...4 hrs and the platform shuts down..I was a customer since 1995 and I did a commercial for you..Now i will do a commercial for @Schwab!!They're the best

• 
  GreenCandleLover 🇲🇽 (@77RepublicanWS) reported 39 minutes ago

  @etrade Worst trading app! Stay away! Execution latency and platform lag are major complaints among active traders on E*TRADE, especially during periods of high market volatility. The platform frequently frustrates day traders and options scalpers.

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 40 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Edmund J. Janas (@slumbum) reported 47 minutes ago

  @ETRADE @MorganStanley Froze all my accounts, including Social Security, over a $118 overdraft. Blocked me from linking outside funds to fix it. Phone and chat both dead ends today. Need funds for food and meds. Zero urgency/care Twenty years a customer. I need this resolved.

• 
  Ben June (@benjune) reported 48 minutes ago

  Anyone having issues with @etrade and sending orders? I try to send and it's swirling.

• 
  Nick Jose (@nickgg10) reported 48 minutes ago

  @etrade E*TRADE is a brokerage built in 2007 and maintained by carrier pigeons. Awful communication, archaic platform, and customer service that exists only in legend. Don’t switch for the bonus. If you’re already there, leave—you don’t know what good service feels like.

• 
  Springer (@Springer_Wreckr) reported 50 minutes ago

  @etrade HOLY ****< what is going on right noW!?!?!

• 
  Middat Yildiz (@middatyildiz) reported 50 minutes ago

  Is @etrade having market data feed error, feed corruption, or a quote dissemination issue? @MorganStanley

• 
  🦔◎ソニック・ザ・ヘッジホッグ◎🦔 (@AzulSonikku) reported 51 minutes ago

  @etrade FALSE ALARM. I just now remembering the password and email. I really need to write down my credentials. 😓😓😓😓😓😓

• 
  ZTrades (@TheSwingTrad3r) reported 53 minutes ago

  @etrade Best trading day of my life and your bogus website can’t log me in. WTF!! “website too busy” Come on!!!

• 
  Rick Leggett (@Badgerfan0001) reported 54 minutes ago

  @TeslaBoomerMama @etrade Agree, @etrade has still not helped me in regard to the SPCX IPO. Terrible.

• 
  Edmund J. Janas (@slumbum) reported 54 minutes ago

  @ETRADE @MorganStanley Froze all accounts, including Social Security, despite funds sitting right there to cover it. Won't let me rectify the overdraft myself either. "1 min to live agent" 1 hour, then hangs up. Every time. 20 yrs a customer. food/meds #etrade #MorganStanley

• 
  TwoThree (@TwoThreeXYZ) reported 60 minutes ago

  @etrade I would share that etrade needs to fix it’s app