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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Houston |
Trading platform | |
| Pompano Beach |
Trading platform | |
 Colchester |
Login | |
| Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Davidpark2019
(@davidpark2019) reported
@SmallCapSurfer7 @etrade Still down. Sell orders stuck.
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Mike Glenn
(@MikeGlenn79) reported
WTF @etrade this is bullshit
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Krishna Mohan Nerella
(@njkmohan) reported
@etrade - Now this is plain ole pathetic 🥺. Quotes and Positions are working but Order entry seems stuck now. Come on now, get your act together #Etrade #outage
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Lux Veritas
(@LuxVeritas2016) reported
@etrade nothing is working on the platform. Get yourselves together. You’re the worst.
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Stockspotify
(@stockspotify) reported
@etrade why cant orders go thru and why isnt anyone answering the platinum members????????????// Jesus Christ I have never seen a co go down like you have in last 24 months ever...
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Wild Jason
(@SmallCapSurfer7) reported
@etrade Still down, been on phone 20 minutes nobody picking up.
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P Shah
(@jpc41121) reported
@etrade What's going on w/etrade? I can't close my position due to a "open order" which I never made. Please help me!!
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KJS
(@KeithSendzik) reported
@etrade is down, mid market collpase nobody can sell and they have everoyne trapped monster on longs and you can't exit... lmao $DOCU $ROKU $TSLA $SPY $ entire market,
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Linda Tang 🇺🇸
(@LindaTangUSA) reported
@etrade Hello, Is there an outage on E*trade? my order didn't go through and I can't sell either. It says "pending" forever.
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Wild Jason
(@SmallCapSurfer7) reported
@davidpark2019 @etrade I have contracts that were down were $1.80 when the system crashed. They went to $1.05 back to $2.3 and now back to $1.7. I have a feeling nobody is going to pick up before the Close which is going to screw us over.
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EvelK01 🦁
(@EvelK01) reported
@etrade customer service is horrible! a 2 hour wait to speak someone. Ridculous! Now they wonder why I want to pull my assets and go elsewhere! UNACCEPTABLE!
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CS
(@CS786110) reported
@etrade Is there an ongoing issue with placing orders ? Your phone hold time are ridiculously long and your online chat says agent will be available in 3 minutes and it has been 20 minutes since that time.
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Patrick Gushue
(@GushuePatrick) reported
@SmallCapSurfer7 @etrade Yeah I lost a solid profit because of my orders not getting filled and then my cancellations not getting filled…as the ticket goes lower and lower and then of course @etrade finally cancels my orders when I’m in a losing position. I’m switching brokers **** them.
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Wild Jason
(@SmallCapSurfer7) reported
@etrade Live Chat "There are problems, please call back"? Strange the help desk is down too. I don't understand after making so much money why we can't get help.
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Wild Jason
(@SmallCapSurfer7) reported
@GushuePatrick @etrade Stuck orders send out "Not Enough Shares or Contracts" error. We got screwed, kind of feels nice losing money?
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Black Doll
(@hooglyboo) reported
wont be surprised to learn @etrade under some kind of attack - trades not going through online - phone calls on forever hold - hold music just went berserk, super loud digital static over music for about 4 seconds, then went back to the normal awful music. almost an improvement.
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Kenny
(@Taxman302) reported
@etrade Are you going to credit me back from when my order was suppose to fill? Lost out on 3K and now I'm down 3K 6K swing so far on this outage!!!
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Wild Jason
(@SmallCapSurfer7) reported
@etrade I spoke to a nice broker, his hands are basically tied. They are being told "We are hearing a few people are having problems wit stuck orders". Honestly, everyone in our trading group has stuck orders. Online Reps can't bust trades or get you "Order Out"anymore.
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Lower Your Expectations Ottin
(@Kevottin) reported
@etrade trying to cancel an order but it won’t let me. I hope ******** it doesn’t fill
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phamologist
(@gamerphamer) reported
@etrade fix your **** now. Can’t fill orders. Changing brokerages. This is bs.
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Wild Jason
(@SmallCapSurfer7) reported
@LindaTangUSA @etrade Lisa, even during the crash of 1999-2000, 2008 never experienced this kind of outage madness. It was never this bad. I get Covid, they are making a fortune off PFOF and could have back up. On the phone for almost 40 minutes, something is wrong.
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TheSnakeJake
(@TheSnakeJake519) reported
@GushuePatrick @etrade i got ****** too! can't close positions, market tanked. ****!
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JB
(@bgdisc) reported
Props to @etrade tech support. I had a technical software question on E*trade pro performance data refresh rate settings and they said they would call me back once they had an answer. Took a few weeks but they did call back! If you’ve wondered whether to use Default … 1/2
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Patrick Gushue
(@GushuePatrick) reported
@TheSnakeJake519 @etrade Yeah I had a winning position, went to sell was saying I didn’t have enough shares , kept adjusting because the price was going down…and then my cancellation orders weren’t getting filled…frustrating…went from a win to a loss, we should get a compensation.
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Kenny
(@Taxman302) reported
@etrade WTF trying to sell and nothing is working!!!!!! losing out on $$$
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Stockspotify
(@stockspotify) reported
@etrade @beckerdev19694 Your CEO makes how much & you cant hire enough support staff, programmers etc etc to keep this clunky pos working for more than a week at a time! Answer the darn phone
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Watchotrade
(@WatchOtrade) reported
@zerohedge Damn you @etrade a mess today
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Christopher Richards
(@DigitalKinfolk) reported
@DJPennyTrader @etrade looks like its back up, I spoke with customer service and they said they are not having their order data going through to the market but it should be coming back up now as it is for me and they said anybody with losses (not opportunity cost unfortunately for me) would be credited
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Lux Veritas
(@LuxVeritas2016) reported
@etrade @jasoneil74 Even the phone system for customer service isn’t working. You’re the absolute worst trading platform.
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Wild Jason
(@SmallCapSurfer7) reported
@etrade On Phone or Hold for 35 minutes now, where else can you get this kind of service?