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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Trading platform (31%)
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Website (25%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Mikk
(@RipityRappy) reported
@etrade I've been on hold for 1 1/2 hours waiting for your reps to answer the phone. I would not otherwise be calling but @etrade has put everything on hold and demanded my phone call... FIX THIS
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BullWinkle
(@NoGreatTrader79) reported
@etrade I want my $WNFT shares. I’ve been nice about it…no response. Time to fix this ****.
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Magic
(@SFResident20) reported
@etrade how do i solve this problem to access my account??? Your customer service doesn’t answer the calls.
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Guy Nae
(@guy_nae) reported
@etrade #Etrade This security hold is a sorry excuse for poor service. I call everyday and waste 45 mins on hold, no answer. Why don't you tag w/Priority accounts calling in for a security hold? My funds are HOSTAGE with the #WORST customer service #HOLD TIMES in the INDUSTRY!
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CJ Romig
(@CJRomig) reported
Dear @etrade ... I'm still waiting on my shares from the $WNFT split. You folks already shut down for the long weekend?!?!?
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DeeJay522
(@DJay522) reported
@etrade If you're thinking about @etrade and you're an active trader, this is not the place for you. Customer support is not good, and "dedicated account reps" are anything but dedicated.
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DrK stands with UKR 🇺🇦
(@DrKarthikN) reported
@etrade I'm struggling with how to do a direct rollover out of ETrade. The distribution options don't have an option related to I'm moving to a different vendor. And your CSRs are unwilling to help!
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Al
(@colitis_hunk) reported
@MerrillLynch the worst answering service of any brokerage. Won’t get anyone on the line for 30+min. Can’t trade this way. Supposed to be some fancy firm, it’s crap. Do not use. Go to @TDBank_US or @etrade
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Adam
(@TheToonofToons) reported
@Jcazz17 @etrade Ever since that update. So. Bad.
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DeeJay522
(@DJay522) reported
@tastytraderMike @tastyworks Hey could you guys give @etrade some tips on how to design a usable platform, how to provide customer service, and how to export a CSV file with the actual time of trade as apposed to every trade reading 3:00AM? Sadly I have an account.
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Yev
(@YevP) reported
@etrade hey is there ANY chance that you’ll offer 2FV without using Symantec’s weird solution? I don’t want to download a 3rd security app and there’s plenty of cross-platform protocols out there!
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Magic
(@SFResident20) reported
@etrade I was in Europe. I used my account and next day Etrade deactivated my account. For the last month I called Etrade many times and was on hold for appx 1 hour, every time. Still couldn’t talk to anyone…Time is money.definitely this is the worst financial customer service.
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Pravesh Shah
(@ShahPravesh) reported
@etrade very unhappy the way my fraud complain is being handled by E*Trade;it has been almost 3 months of having filed a complaint and have being following up continuously but not getting any support or information.All the enquires are just routed to different people bt no result
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Tvo
(@BagHoldenStocks) reported
@NoGreatTrader79 @etrade Hopefully before the announcement next week, if its semi bad news or a extended timeline it'll probably crash, I'd sell and buy a back cheaper, my average still in the 50s I don't want to wreck the potential split gains selling beofe Im already up big and like to get some profit
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DeeJay522
(@DJay522) reported
@TraderNickyBAT @tastyworks Could you guys give @etrade some tips on how to design a platform, how to provide customer service, and how to export a CSV file with the actual time of trade as apposed to every trade reading 3:00AM? Sadly I have an account their also and they SUCK!
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KJS
(@KeithSendzik) reported
$KZR this won’t be an easy short, any size you put out they’re swiping up off, and it’s easy to borrow at the horrible retail brokers, so they prob blow everyone out and down side halt in the same candle and bail out @etrade from having to pay anyone short side for a few days
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DeeJay522
(@DJay522) reported
@tastyworks Hey could you guys give @etrade some tips on how to design a usable platform, how to provide customer service, and how to export a CSV file with the actual time of trade as apposed to every trade reading 3:00AM? Sadly I have an account their also and they SUCK!
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Ben June
(@benjune) reported
@welthman #Etrade is pissing me off with these disconnections from PowerETrade. And it's not my internet as I'm able to use TDAmeritrade without issue. @etrade
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Per My Last Email
(@Noted_Thanks_) reported
@displace_dustin @etrade On almost all the platforms for a week now. The float was never big enough to qualify for options (their own words), they messed up and are hurting retailers now to fix their mistake
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DeeJay522
(@DJay522) reported
@etrade If you're thinking about @etrade and you're an active trader, this is not the place for you. Customer support is not good, and "dedicated account reps" are anything but dedicated.
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NC Greek
(@demoso) reported
Hi @etrade I held Rovi shares after you acquired Sharebuilder>CapOne brokerage accounts. Haven't traded in ages & went to buy a stock today: my account is closed, shares are gone & there are no funds or explanations. Can't get customer service b/c you closed my account—Pls advise
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Joe (He/Him)
(@KilgorePhish) reported
@rmondello It’s so well integrated with the macOS and iOS/iPadOS. If only @etrade would support the iOS password manager for 2FA instead of the Symantec “VIP Access” app!
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Paul Rizzo
(@PaulRiz504) reported
@caburke1 @etrade Try again. Worked for me but it was slow. Either a crash or coming up from maintenance.
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DeeJay522
(@DJay522) reported
@etrade If you're thinking about @etrade and you're an active trader, this is not the place for you. Customer support is not good, and "dedicated account reps" are anything but dedicated.
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mike
(@SeattleMike14) reported
$spy holy chit they are dropping the bid after the button is pushed, **** off @etrade
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Per My Last Email
(@Noted_Thanks_) reported
@displace_dustin @etrade Ok almost all the platforms for a week now. The float was never big enough to qualify for options (their own words), they messed up and are hurting retailers now to fix their mistake
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Zadeh_Capital
(@ardi__zadeh) reported
$bbig can't buy or sell on @etrade wtf. This happened to me with $amc back in the day. Anyone else having the same issue?
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DeeJay522
(@DJay522) reported
If you're an active trader don't consider @etrade. I opened an account after lots of promises from a "dedicated" account Mngr. He lost my number after I funded. No return calls or emails and cstmr support is slow and bad. The trading platform no good. Sorry I strayed @tastyworks
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Joe Cazz
(@Jcazz17) reported
I can’t believe how bad @etrade mobile L2 is. How is this not addressed ?? Been like this for months and months.
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Dennis Gustafson
(@udbedlg) reported
@guy_nae @etrade I was just told by customer service that wait times are over 2 hours!