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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (38%)
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Trading platform (19%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Daskam
(@cdperspective) reported
@etrade why would the golf ball come back down to the moon on your commercial?
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Dough Rakers
(@DoughRakers) reported
Stay away from @etrade. Very understaffed and could address simple account issues. Go elsewhere. @morganstanley got a dud.
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Russel Maxwell
(@theLoveHouse) reported
@etrade I'm a former Capital One Investing customer. I get this message "Your account(s) have moved to E*TRADE. For access, you'll need to retrieve your user ID and reset your password." but it won't reset password. I don't want to have to sit on hold. make this easier. Please
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DJ No Delay
(@DjNodelay) reported
@IvanC58299890 @etrade stole your money it’s the worst platform for trading penny stock or any stocks too much feel even for ticker change $40 and reverse splits too @etrade horrible company they are thieves
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Swetal Patel
(@swetalp) reported
@etrade @lkngrrr Worst customer service ever. Long wait time for reaching customer service. Unable to update person phone number after log into account. Reaching customer service over phone takes 30 to 40 minutes. After connecting them, even they can't update customer's personal information.
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🇳🇬LLAJ🇳🇬
(@2Coolington) reported
@etrade horrible customer service i will be writing an email to discuss my displeasure.
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i make 🦄 robots 🦄
(@lkngrrr) reported
Kinda stupid that I can transfer thousands of dollars casually through the @etrade app and website but can’t request a replacement debit card without having to dial Customer Service.
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🪐🌘🌻🌓🌎
(@nerdygayfrom718) reported
@etrade: a “more that 30 minute hold time” in 2022 for someone trying to open an account is a fantastic advertisement for Charles Schwab and Fidelity. This is Robinhood level service. I’ll take my business elsewhere.
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Chewkytrades
(@URIELNUNEZVALL1) reported
@teslaeconomist I would buy tomorrow but @etrade messed up my account and their customer service is terrible
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Rich Blue
(@RichBlue18) reported
@etrade spb crash 000000
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Narin
(@NarinnSE) reported
@etrade Please talk about the people of Iran and bring our situation to the world Mehsa Amini, a 22-year-old Iranian girl, was killed by the police She was killed because of hijab Please help us we were scared They kill us in Iran #مهسا_امینی #MahsaAmini 💔💔💔💔💔
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kendale scott
(@kendalescott) reported
@etrade I have been on hold for over 45 minutes with your customer service. This is miserable. #custmerservicefail. #stocks #etrade
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Jay
(@Jay1959Jay) reported
@etrade If they keep dropping that means our economy will be headed towards a BAD,BAD recession.
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Mike Mayers
(@mikeymayers) reported
@etrade I provided an example from my account but this isn't an account-specific issue. This is a *general* query about how you are marking option prices to market in accounts and why/how you're using something other than the bid/ask prices.
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Rich Blue
(@RichBlue18) reported
@etrade Spb falling knife crash 0000000
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tgnewzr
(@tgznwr) reported
@etrade I’ve been locked out my account pending reactivation by your “account access team”. on the phone with the same hold music 2+ hours today. If another hour goes by I’m closing the accounts the min I get access. Miserable service
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Jacki Bauer
(@mazzifer) reported
Hey @etrade, listening to your terrible hold tune on endless loop for 4 hours in one week is making me miserable. Still no answer, still can't trade. Why do you treat your customers like this?
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Chewkytrades
(@URIELNUNEZVALL1) reported
@squawksquare Squawk, what brokerage firm do you use? I use @etrade but their service is bottom level
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Robin Brecher
(@rb1963j) reported
@etrade this surprises me, but as of now, looks like I will be taking my business elsewhere when I leave my current job. Not the least bit happy with the service I am getting today and while trying to respond to latest message the system is not working at all.
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digitalcleavage 🔺
(@digitalcleavage) reported
@etrade can you guys support regular auth apps like Google Authenticator or Authy? The VIP Access thing really sucks.
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anna bee
(@thebannabee) reported
@etrade your security is insane. I can't get my money because you decided I'm defrauding myself. I've been kicked around to multiple departments and finally got someone on the phone, verified my identity, but now I have to get on a 3 way call? You've lost a customer for life.
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BoozeNBiscuits🌦️
(@BoozeNBiscuits) reported
@etrade E*Trade is awful. Constantly changing margin requirements to screw investors over. So many better brokers out there.
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Silk Tha ShockerBR
(@SilktheShocker3) reported
@etrade You guys need to hire more call center agents ...due to the poor service you lost an account . It should be a crime to be on hold for two hours. I should report you to @bbb_us
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Aubrey Battle
(@AubreyBattle) reported
@etrade I have lost access to my symantic authenticator so online password reset is impossible. There is no phone assistance for this and e-mail requires authenticator. Help needed
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TheRealJagermeister 🌎
(@RichJaeger) reported
NASDAQ: ADTX @etrade Why is your system not recognizing $ADTX stock this morning its stock split? Fix it now !!
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Skooma Rex 🇺🇸
(@ryptoRex) reported
@etrade You guys are grimy AF. Don’t let a customer know their account went negative until you can accrue some daily interest? I cannot wait to see this **** company fold.
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Aanyi Piētro Lizx
(@AanyiiPTO) reported
@BoozeNBiscuits @etrade So many better brokers out there and so many awful brokers 🤔!
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doughmesstic
(@doughmesstic) reported
@etrade help. For some reason the app is saying my 144 shares of PR are worth zero dollars. Why?
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Chert Channel
(@Tooting77) reported
my prediction @SBF_FTX buys customer assets moves to ftx, @shingolavine gets #vgx, wallet and tech, plans recovery for vgx holders, citadel etc gets app 4 day auction seems is where we are headed or else @etrade or someone else comes in higher to take everything at a higher value
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Scott
(@Scottandco7) reported
@etrade is the worst financial institution that I have encountered in50 years. They accepted funds, but will not give them back no matter how many documents you send or hours on the phone. They used to call that robbery.