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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (40%)
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Trading platform (33%)
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Website (27%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform | |
| Camden |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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fitzy
(@fivewaylogjam) reported
@etrade It’s down literally less than one percent Jesus Christ that’s not a pull back that’s a blip
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Dollar Bill
(@Dollar_Bill_100) reported
@etrade was going bonkers showing my $NRZ and $COP positions at 0 and my account down thousands... way to scare the **** outta me on this beautiful Monday
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John
(@JJHils) reported
Bought 100 shares of $GBTC on the dip at 51 and sold 4 minutes later for just under 52. Got a terrible execution by @etrade . Not only do they no longer have customer service, but their app is constantly lagging and having all sorts of issues.
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John David
(@JD98278120) reported
@etrade Any recommendations on getting through to customer support been 5 days now with no luck
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mumkai
(@mumkai) reported
@etrade Possibly the worst experience I had to endure signing up to this place. Restricted my account with no reason. Been 48 minutes on the phone.... 173 for live chat. Cannot withdrawal or transfer my own money due to Etrades non-existent customer service.
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Natasha
(@natishtash) reported
@etrade I'm trying so hard to get in touch with someone. I need help transferring money from a trad IRA to ROTH IRA for 2020, not 2021. Please assist.
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Vinz BMM
(@BuahMerahMixEN) reported
@etrade HELLO SCAM!!! I've been on the line for 30 mins calling from international!!! You restricted my account and says call your Support!!! Is this how Your company making profit?! Your support is a Big SCAM and last time some of my money was not accounted and missing!
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mumkai
(@mumkai) reported
@etrade @RoseA80 Etrade customer service - copy and paste their worthless number to anyone having trouble. They will be sure force you wait over an hour on their line until you give up.
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Angela Booth
(@angelambooth) reported
@MCZdance @etrade i'm having same problem on about 5 of my different stocks
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Vinz BMM
(@BuahMerahMixEN) reported
@etrade Your International Call support service is like a criminal activity! Customers need to spend 1 hr on the line waiting to be assist and nothing but only financial cost!!! i also save proof ur support chat about my missing money! it i did not notice it will be stolen!
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Jason Garbis
(@jasongarbis) reported
Hey @etrade - what's it going to take to get a human being on the phone to help me? I need 2 minutes of someone's time, and have so far suffered through 90+ minutes of being on hold. 1. Unacceptable - hire more folks 2. Invest in a freakin' callback system 3. Answer the phone
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Celiac Cruz
(@hegemony_mony) reported
@etrade I will be watching your repeated ERROR messages whenever I try to withdraw funds from your app
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Vinz BMM
(@BuahMerahMixEN) reported
@etrade HELLO SCAM!!! I've been on the line for 30 mins calling from international!!! You restricted my account and says call your Support!!! Is this how Your company making profit?! Your support is a Big SCAM and last time some of my money was not accounted and missing!
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mumkai
(@mumkai) reported
@etrade thanks your complete lack of customer service and crap UI I am out $26. You restrict my account, but cannot close it. You allow funds to be deposited, which automatically CANNOT be withdrawn. Don't you see the issue here? Complete negligence and incompetence.
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Pretty Ricky
(@stringer5189) reported
@etrade I've been a customer for over 10 years. For no apparent reason I've been locked out of my account without the ability to reset my password. I've called your customer service number since Friday. I've waited on hold for over an hour SIX times without speaking to anyone.
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Nikku unban
(@Retry48979626) reported
@tru4777 @etrade for this to go well is no problem
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Eric T.
(@ERIC_in_RVA) reported
@etrade your customer service is server-less & not in a good way. It literally provides nothing, 2-3 hr hold times for calls and even longer for chat. You need to reach out to @awscloud to find better solutions. People's financial livelihoods are at stake. #etrade #AmazonConnect
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Vinz BMM
(@BuahMerahMixEN) reported
@zerohedge next should be @etrade just recently my money was less in my account after selling a shares.. if i did not notice it it will be stolen.. i informed them from customer service and my acct was restricted, spend 1 hr on the line w/ no support.. very costly.
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Vinz BMM
(@BuahMerahMixEN) reported
@etrade HELLO SCAM!!! I've been on the line for 30 mins calling from international!!! You restricted my account and says call your Support!!! Is this how Your company making profit?! Your support is a Big SCAM and last time some of my money was not accounted and missing!
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Vinz BMM
(@BuahMerahMixEN) reported
@etrade HELLO SCAM!!! I've been on the line for 30 mins calling from international!!! You restricted my account and says call your Support!!! Is this how Your company making profit?! Your support is a Big SCAM and last time some of my money was not accounted and missing!
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Vinz BMM
(@BuahMerahMixEN) reported
@etrade Your International call support service is like a criminal activity! Customers need to spend 1 hr on the line waiting for nothing but only financial cost!!! i also save screenshot of your customer support about my missing fund/money! if i did not notice it will be stolen!
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Devin Donagan
(@DDonagan) reported
@etrade 4 hours waiting for a customer service rep. Completely unacceptable. Moving my accounts out. Unreal. Fire your CEO and your customer service officers. $5 plus trillion annually and you cant staff CSReps. Smh.
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Willie Stroker
(@WilliamStroke11) reported
@etrade GET MORE THAN 1 ******* PERSON ON YOUR **** CUSTOMER SERVICE TEAM
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mumkai
(@mumkai) reported
@etrade @smrsole If you were truly sorry you have real people answer your customer service number you give out when anything is wrong. Restricts my account with no reason other than to call your number and wait on hold for over an hour.... This is beyond unacceptable.
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Mike MCZ
(@MCZdance) reported
@angelambooth @etrade not cool, I'm sure its just a short glitch but its quite alarming to see the amount missing from your account
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mumkai
(@mumkai) reported
@etrade on hold hour and thirteen minutes. maybe you can copy and paste your customer service phone number again to show you are "sorry"
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#MINO
(@TheeXwun) reported
man i had 11k & enzc & @etrade sold it.. wtf ??
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mumkai
(@mumkai) reported
@etrade @VerdyanHoldings This is such a ploy. You show more activity on twitter than customer service. Why give your customers a number knowing they will wait on the phone for over 3 hours??
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Pretty Ricky
(@stringer5189) reported
As of this tweet I've been on hold for 30 minutes still nothing. If I am not able to speak to someone and regain access to my account before market open then I will take my 10 years of loyalty and portfolio elsewhere. This is **** customer service @etrade
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mumkai
(@mumkai) reported
@etrade @hegemony_mony Just another vapid copy and pasted response that will solve absolutely nothing and clog your customer service line even more.