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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (38%)
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Website (31%)
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Trading platform (31%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Daytona Beach |
Website | |
| Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Miguel Ferreira 🎱 🐢 🥷 🔮
(@WizDayTrader) reported
@etrade $TSLA down $14.69 (my client won't like that) lol
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Adam Minter
(@AdamMinter) reported
@etrade i can't access my account, and - when using your site - i can't access a human being to help me. so two things. first, how do i reach a real human being who can restore access to my ira account? and second, can you recommend a new online brokerage?
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Jonnysb ☮️
(@Jonnysbc) reported
@etrade Where? Perhaps, y'know, a link would be helpful. This is the worst social media account on Twitter.
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lindaramer@aol.com
(@lindarameraolc1) reported
@etrade @anbfair Just STOP WITH THE STUPID FAKE PHONE NUMBER. YOU GUYS ALWAYS DROP THE CALL AFTER YOU Make US WAIT TWO HOURS. WHY DO YOU INSIST ON GIVING OUT THIS BOGUS PHONE NUMBER
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Natasha
(@Jack687835) reported
@etrade The three major stock indexes closed down today, the Dow closed flat, the Nasdaq closed down, and the S&P closed down The last three trading days have fallen by 30%
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s
(@sabrams7) reported
@gabe_rich_ @etrade system down
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tes.3m.21
(@tes1m211) reported
@etrade has been spotty today. I could make some trades. But my #Ribinhood worked fine. My advice, & I said this before: split your money between multiple platforms in case only 1 is having an issue. At least you’re not stuck. I do NOT hold $HOOD
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Katie B
(@ACKKatie) reported
@etrade Testing out customer service for new brokerage; your wait time is 30 minutes. Nope.
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Adam Minter
(@AdamMinter) reported
@etrade i can't access my account, and - when using your site - i can't access a human being to help me. all that i can access is an auto-reply robot that can't help me. can you recommend a new online brokerage for me to use?
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Ethan Tate
(@__Detailing) reported
@etrade you’re customer service is absolutely terrible.
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Natasha
(@Jack687835) reported
@sturm60514 @etrade Today's three major U.S. stock indexes basically closed down. What do you think about the later stage?
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INDOMITABLE MOM
(@indomitable_mom) reported
@etrade Hi, my brother passed in 11/‘21, I never had access to his acct/w you. Benef Svcs had me trfr to Estate acct, I did, closed in Feb’21. Now my probate accountant says I need info fr bro’s personal acct for 2020 estate taxes due 2/15. Left msgs, no response - help?
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Bearisdumb33
(@bearisdumb33) reported
@tradinggrounds @etrade Is there a reason need to contact E Trade that I need to be aware of. I use E Trade. If it’s a personal issue, of course I’m not asking for personal or private info. Just when you said others as well I wanted to ask.
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𝕶𝖊𝖎𝖙𝖍 𝕴𝖓𝖈𝖍𝖎𝖊𝖗𝖈𝖆 💎
(@keith_inchierca) reported
If you are going to use a trading platform, DO NOT use @etrade . I have tried MANY times to get a hold of them over the past EIGHT days with ZERO response. Imagine trying to get your shares transferred in a timely manner. Customer service is non-existent.
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Talita Faria | ela/dela
(@talitapalitaeu) reported
@etrade I am having a really hard time trying to get my user Id retrieved and it’s also impossible to talk with your support by chat or phone! What am I supposed to do? #BadCustomerService #StockToTrade #StockMarket
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Norie Knipp
(@knippeee) reported
@etrade I am trying to login (with the correct username and password) and it says “Please log on to continue to the page you requested”…..I am trying to log on…please help!
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THEE Kathy Sandru
(@SandruSom) reported
@etrade Can you tell me whether or not your site is down? I have been attempting to contact Customer Service & there’s a 2 hour wait on the phone. I need to speak to a rep ASAP
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Goldguy_79
(@goldguy_79) reported
@etrade answer your damn support line! Good lord how do people even want to work with you as a brokerage???
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Joe Kunkle
(@OptionsHawk) reported
@OddStockTrader @etrade Feature not a bug, 3X the profits
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Lance Houston, J.D., LL.M.
(@lancehouston) reported
Sorry @etrade you just lost a customer. Slow customer service, 2 hour hold times to speak with an agent, barely working website and your app is glitchy. #etrade #dobetter
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lindaramer@aol.com
(@lindarameraolc1) reported
@etrade @KevinElston Why does it take TWO hours to answer a phone call? Can't email can't chat. WTF
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Yani ☀️ F4!
(@TheYanipopo) reported
Is @etrade down?? 😭 I cant login
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Giga 🤡 Gordon
(@ThetaSavedMe) reported
@tradinggrounds @etrade It is really bad
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lindaramer@aol.com
(@lindarameraolc1) reported
@etrade @KenBrower It's a joke. They don't help you. They tell you they will pick up your phone call and then drop your call what kind of BS is this
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nicoleyang.eth 🌊
(@_nicoleyang) reported
hey @etrade , i initiated a wire transfer thursday and it still has not gone out today. i’ve tried calling multiple times each day and it’s always a 2 hour wait w no online support. this doesn’t seem like good business practice when you claim next day wire and charge for it?
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Aninda Kar
(@AnindaKar7) reported
@etrade estimated wait time to reach a representative is more than 2 hours .Kudos to your awesome pathetic service !
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Cody Pavlak
(@OddStockTrader) reported
Yo @etrade @MorganStanley I've tested my mouse for glitches and... I've had multiple double clicks and even somehow gotten short a stock today without ever clicking the SHORT button. Please fix your software.
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chefski
(@__chefski__) reported
@etrade I can't log into my account because your login process rejects any password I give it (even if I _just_ changed it). What gives?
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lindaramer@aol.com
(@lindarameraolc1) reported
@etrade @rmartinezcc What the hell so I am holding for two hours to have my call dropped. WTF
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Sean
(@Sean06688005) reported
@etrade 90 + minute wait time to talk to Customer Service is ridiculous !!!!!!!!!!!!!!!!!!!!!!!