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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (41%)
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Website (29%)
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Trading platform (29%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sacramento |
Login | |
| Daytona Beach |
Website | |
| Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Arin Kynaston, PT, DPT, IMH-E® (she/her)
(@AZarin) reported
@etrade currently at 2hrs 37min hold. Have issue that has to be handled by cust serv rep. Never heard back from message center. Why make it so difficult for clients to receive service?
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Edward
(@CoolObserver69) reported
@etrade By the way, all those corporate advertisements featuring grossly disproportional minority faces, voices - we are keeping a list & avoiding those products, stores, companies. Quotas are one thing, but blatant boosterism, pandering are unacceptable. Hope your customer base changed
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Alex Richards
(@cxinsider) reported
@etrade I have opened an account with you finally transferred money and now my account is restricted. Your support won't pick up the phone, chat, or email. I want to withdraw my funds and close this ASAP!!
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reTired 🚴♂️🏃💙 💉💉💉
(@RasNospam) reported
@MikaelaSkyeSays @etrade companies fail from the top down
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India Monique
(@india_monique2) reported
@etrade @etrade pls I need you guys have my account fix am tired of calling you guys and no one is picking since January 15 till now my account as been on restriction and have calling..
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tim
(@timsloan_18) reported
Estimated wait time for @etrade customer service is 2 hours, wow guys (please like this so they think I have clout and get back to me)
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Political Watch Dog.
(@Awesomeaswell) reported
@etrade you have a terrible customer service. I have been on the phone for 2 hours so far. I would rather be water boarded than dealing with @etrade
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BECKY
(@becky_befitz) reported
@etrade Why is there no way to get ahold of anyone. Customer Service is poor or nonexistent. Its frustrating when you have a question you need answered!
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Play your part in the comedy
(@55goodreasons) reported
@etrade The worst customer service in the brokerage industry.....
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Johhny Dang
(@William16789209) reported
@etrade equitable = communism and that is bad for stock prices DUH!
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Brandon
(@Brabbworld) reported
@etrade I understand that there is a wait to speak to a phone rep with you guys, but how come there is no call back option? Its crazy that I have to wait 2 hours to speak to a rep on the phone right now. Please help.
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PhilScott
(@philscott73) reported
@etrade how are we supposed to deal with customer service issues when the wait time is over 69 minutes every time we call?
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Ken Brower
(@KenBrower) reported
@etrade You placed a restriction on my checking because of a deposit I made from my Chase Acct. You won’t remove the restriction because Chase wait time to verify the transfer is 15 minutes, yet yours was over an hour. I am trying to buy a house… help
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Joella Duncan
(@JoellaDuncan) reported
@etrade warning every person I know not to do business with your company. On hour 3 of holding after being hung up on earlier. My account is frozen and I have no way to access money. And your poor customer service exacerbates the problem by no one knowing what they are doing.
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Brian Keith Dorf
(@BrianKDorf) reported
@cxinsider @etrade GET OUT WHILE YOU CAN. These thieves cost me a fortune….literally … by freezing my accounts with NO justification. Then try getting them on the phone and nobody wants to take your call. ETrade is the worst place you could put your money. GET OUT!
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Political Watch Dog.
(@Awesomeaswell) reported
@etrade after 2 hours of wait. The customer service representative put me on hold then he hung up because I got the after call survey. @etrade you suck big time now I called again it says I have 2 h and 15 minutes wait time. I’m canceling my account with you you suck
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Dave Bowman, Monolith
(@gigatexal) reported
I think it might be time to leave @etrade . It used to be that I could message support about seemingly anything and get an answer in 24 hours (usually sooner than that). Now it’s nigh impossible to get to a human. What are some better 0 fee stock trade firms?
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𝕶𝖊𝖎𝖙𝖍 𝕴𝖓𝖈𝖍𝖎𝖊𝖗𝖈𝖆 💎
(@keith_inchierca) reported
@abelcento @etrade Right? Same issue. Won't even answer the DM I sent days ago.
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It's all fun & games til...now
(@IwillbG) reported
@etrade I have an unexplained open call for 34.69 on one of my accounts. Customer service is closed(forever?) How do I find out what is causing this?
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Tamika Lopez
(@TamikaL19916110) reported
@Stinkeye22 @etrade Contact @amymatins78 for your account I had same issues some weeks ago dm immediately to rectify your account he’s an expert.
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A
(@Aaron97___) reported
@etrade and @MerrillLynch are two of the worst companies out there.
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JP
(@jp86580866) reported
@etrade How do you expect people to wait 2 hours on the phone in order to get in contact?? This is ridiculous and no live chat support either. It should not take that long to get support when it comes to having problems and no access to my funds. I am done with you guys
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David J. Muzina, MD, MBA
(@DocMuzina) reported
@etrade Zero access to customer service by phone or livechat but received a fraud alert. How do I get resolution asap?
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Kristi YummiCoochi
(@SadiquaP) reported
@etrade wtf is up with this 2hr hold time... I have stuff to pay and cannot access my account... u keep shutting my card off for NOTHING
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India Monique
(@india_monique2) reported
@etrade @etrade this is a very bad service from your activation center
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mike
(@SeattleMike14) reported
@etrade moved my account from fidelity, i dont know what ******** i was thinking. 2 days of 60 minutes on hold with account restriction stuff. wake up login and problems. might just move back at this point
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Stinkeye22
(@Stinkeye22) reported
@etrade No. They better not find him in time, I'd rather "they" get on the phones so I can get someone in customer service to unlock my account. 2 hour hold times are worse than the IRS.
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Padraig Huli IV
(@Reggiebush24) reported
I’d like to take this time to publicly congratulate @etrade on having the worst customer service out of any company ever 🤯
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Velda Tolbert
(@Denaice7) reported
@etrade I cannot log into my account and when I call I am put on more than 60mins wait time what is the issue with you?
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Xander
(@BalkinBozbay) reported
@etrade While I agree with you that the market has been very slow lately, there are some stocks that have really stood out over this time like #CLRD. It was very stable, even when the market was fluctuating. I believe it's an excellent investment. You should look it up.