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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Houston |
Trading platform | |
| Pompano Beach |
Trading platform | |
 Colchester |
Login | |
| Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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IPOWarrior
(@WarriorIpo) reported
@IPOmillie @etrade Yeah, glad to see they fixed the issue on $SIDU (called them.last night and asked them to issue a ticket to their tech desk, not sure if it helped, but wanted to be sure).
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Graham
(@PVofFCF) reported
@stock_mj @etrade Just food for thought b/c this was likely part of the new risk oversight from Morgan Stanley. Could be way worse given the alternative solution (E*Trade adopt MS's custodian & no longer able to buy the MSOs).
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Balaji
(@we_can) reported
@etrade How can I talk to someone? I have issues with setting up acct online and every time I try to call someone in the last week, it says over 1 or 2 hour waits and no options for you to call back :-|. This is bad…
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monizelia
(@pantera_lika) reported
@etrade There was a time my account was locked, I tried changing the password to give me access which continued for a long time after contacting support no response, I contacted #techietask_support on Insta and it was positive. I think they can help you too
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ThrowinShapes
(@ThrowinTrades) reported
@GreenTeamDFLY @ldev117 This problem is going on for me still too @etrade. For example a sell will partially fill a bid, but that bids size doesnt update for over 5 minutes sometimes. Still the same for you guys?
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Stockspotify
(@stockspotify) reported
@etrade This Pompas a$$ ceo makes me want to close my account asap. He just basically said @etrade wasnt a contributor to the bottom line and I guess thats why the service has gone to crap.
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Michael Hauff
(@TheFFRealist) reported
What’s cool is when your Mom has been trying to contact @etrade since MAY and has gotten ZERO help. Awesome Customer Service. 🤨
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IPOWarrior
(@WarriorIpo) reported
Feels like a bunch of trading desks are gonna be missing the $SIDU ticker when it IPOs tomorrow: just called @etrade customer service to inform them that it's not currently listing on their site ( $VINE, also tomorrow, is showing up, so the issue is isolated to $SIDU)
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Pam de Butler
(@pjdebutler) reported
@etrade Customer Service is non existent. On hold for 2 consecutive days and gave up. No live chat, no ability to send messages. Amazing merger with Morgan Stanley. Long term customer ready to head over to Schwab or Fidelity.
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Jose w Rodriguez
(@JosewRodrigue10) reported
@etrade Wow etrade my software is down you always do this class action lawsuit. Every time i make money the i lose it.
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加藤さとし
(@tanbonokusa) reported
@mnfriend1975 @etrade I also experienced this, i contacted support service and they didn’t do anything about but @mahajersey2 on Twitter helped me get regain access to my account✅...They’re trustworthy and reliable....:
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Shubham Agrawal
(@submagr) reported
@etrade Trying to reach customer care 800-387-2331 for two weeks now. Wait time is always greater than 2 hours. This is ridiculous. Please do something about it.
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Phred Bear
(@Phred_Bear) reported
@etrade Fix your junk app.
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JTATUNA 🩺
(@JTATUNA) reported
How do I get in touch with @etrade ? It's the absolute worst customer service in any industry that I've come across. There's basically no ability to even talk with anyone about the debacle from several days ago.
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earlpersipiii
(@bigearl198) reported
@etrade site not working and call times are greater than 2 hours. #time to move my #MONEY
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The Deep Dive
(@TheDeepDive_ca) reported
@stock_mj @OGSirBe @etrade The issue at hand in the warning is clearly the federal status of the plant, along with the related banking risks because of that status. OTC is inherently high risk.
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Robin
(@bitchincamaro72) reported
@AlbyBrewster @etrade It just worked for me. Set a $250 sell limit. Maybe a glitch?
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Jermaine B
(@JeremyMotivated) reported
@TheSnakeJake519 @GushuePatrick @etrade So Did I! now they don’t want to adjust the order to my original sale price y’all definitely should not turn a blind eye to this issue I already asked for an inquiry it’s ridiculous!
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Arletta Beasley
(@ArlettaBeasle11) reported
@etrade Sorry but your customer service has become atrocious! I have tried numerous times to get coherent answers to my questions. My letters are IGNROED! Over $1,000 discrepancy in my balance, other trade questions, hour+ hold wait times-- NO ANSWERS! SHAME on you!
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(Raquel) KOBE 🖤🐍
(@SOULbeautifulme) reported
I would highly suggest not banking with @Chase they don’t help their customers & they don’t follow up on claims properly. I also suggest not getting an @etrade they have taken my money & refused me access to my account. Yet won’t give me back my $1K. They have horrible service
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Jim Davis
(@JimDavisArt) reported
@etrade trying to retrieve a forgotten password, unable to do it onlin. Tried calling in & the wait time for a representative is 90 minutes… I’m at work & can’t sit on the phone that long. Can someone help me out? Please and thank you
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Abdel Presume
(@AbdelPresume) reported
@etrade So there is no way for me to get my user ID to login to my account for the first time without speaking to a Financial Advisor? No one answers the phone and the wait time is over 2 hours. I have 0 response via email. How do you do business this way?
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Stockspotify
(@stockspotify) reported
@etrade Maybe you should be spending $$ on fixing the platforms, apps and hiring customer service people instead of advertising??? @etrade huge fail
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StockRanger
(@StockRanger_) reported
$PUGE trying to add dips but @etrade won't fill me. Terrible
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MCK3EZUS
(@MCK3EZUS) reported
@etrade And wait 2 hours on hold? **** no I've waited over a week w money in my account. Nothing Took webull 24 hours
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Cognitively Speaking
(@OffdaMountain) reported
Hey @etrade are you kidding? Yesterday you announced 2 hours wait. This morning it is 90 minutes. What kinda effed up customer service is that??????
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Gail
(@GailHedglin) reported
@etrade Im not going to sit on hold for an hour .You have serious issues with pro and i thk you already know that. Im going to try to use the website not pro. Ive had same issue several times recently with pro. You just need to either fix the bugs in oro or cancel it.Freida Hedglin
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JoeGriesler
(@JGriesler) reported
@stock_mj @OGSirBe @etrade It's not the first time they put this release out... I wish other trading platforms used it to open up their custody issues...That would be a true catalyst 🔥
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加藤さとし
(@tanbonokusa) reported
@mnfriend1975 @etrade Are you trying to get over your account related issues?contact @mahajersey2 Twitter, they help with all hacked, banned, disabled,locked account related issues, she’ll help you ✅
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EvelK01 🦁
(@EvelK01) reported
@etrade I've been trying to get ahold of someone for over 5 days, been on hold for 90min-2hrs nobody answers... Help me!!