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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (52%)
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Website (32%)
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Trading platform (16%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Login | |
 Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login | |
| Thousand Oaks |
Website | |
| Orlando |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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a
(@decodeddreams) reported
@DinaMarie84 @etrade Every single day @etrade doesn't even try to help anymore
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Felicia J.Bernados
(@felicia_j3) reported
@JJHils @etrade literally never believe all this hacking stuffs works not until I was recommended to cyber_hack_security on instagram they where able to unlock my account in less than 1hr they are good and reliable they can help you
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Khalid
(@Khvlid55) reported
@idfwu97442645 @etrade Nah fr I’m thinking of saying **** it and let the 100 dollars just be trapped in there ****
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AJA4
(@j_aja4) reported
@spacathon @jablamsky @etrade IDK - they assigned somebody to me. His name is Nam and he is a real person. He occasionally calls me. Other times I always get a real representative and the issues are resolved on the spot, or Nam calls me back very quickly.
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Dennis Vega
(@TheCubedOne) reported
@shizzy96176993 @RealtorStarShar @etrade In TD Ameritrade when I tried buying as OTC at market price it gives me this error. I would assume the issue is the same for ETRADE. Setting a specific price fixed it for me. NOT ADVICE just my opinion.
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Ken Ferman
(@KBRADFORDGROUP) reported
@etrade just spent nearly 45 mins on the phone for what I thought would be a fairly simple process. speaking to someone in another country and could barely make out what she was saying plus the delay and bad reception. TERRIBLE customer service as we have 5 accounts with Etrade.
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Scott Milener
(@milener) reported
@etrade I need phone support for some reason can't do a transfer yet HOURS of wait time. "Due to high call volume" really? or is it actually "Due to us not hiring enough support people to save a few dollars, we won't help you"
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Akeem
(@Akeem95209415) reported
@jablamsky @etrade You8not the customer, you're the product...
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Laurence H. Donnavon😒
(@LarryDonnavon) reported
@etrade customer service is some ****.
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Dina
(@DinaMarie84) reported
@decodeddreams @etrade Past month nothing but issues. Yesterday quotes were wrong in Pro for most of the day.
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Jae Junkunc
(@jasj8) reported
@etrade has a "brilliant" asset retention program - dont answer the phone, 2-4hrs for chat help, and no response to secured messages.
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Jessica Ablamsky
(@jablamsky) reported
@Rogers22283 @etrade I had problems with 1-800-Flowers once. Couldn’t find any contact for customer service.
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Adam Silver
(@heyadamsilver) reported
@etrade what # should I be using to get my acct unlocked after an apparent lock out by trying and failing to login 1x? Still on hold for 25 mins via the # i called.
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StonkDaddy
(@StonkDaddy3) reported
@etrade @ndscherer Lol yeah but no one answers, my account is all screwed up yet there is no one around to help
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Jasmeet
(@Jasmeetbhatia17) reported
from
Amritsar, State of Punjab
@etrade Worst Customer service ever- Haven’t received my wire transfer for the trade I did on 21st January- Its been over a month now. Please track & recall my funds asap #jbhatiaa
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Shaun Hillary
(@shiller90) reported
@jablamsky @etrade I've seen it mentioned. Schwab customer service is excellente! That's why I remain a customer for years now
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Benjamin Sedlecky
(@SedsGoBlue) reported
@jablamsky @TheMarkCooke @etrade Jessica, I find that almost nobody does customer service well. I just don’t get it. Has confused me for so long. Maybe companies are just set on keeping wages at a certain level and, thus, cannot get talent? idk.
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Philip Selena
(@xhnis05) reported
@JJHils @etrade literally never believe all this hacking stuffs works not until I was recommended to cyber_hack_security on instagram they where able to unlock my account in less than 1hr they are good and reliable they can help you
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Lee Evans
(@waitliketengo) reported
@jablamsky @etrade Tried 3 times for 30mins each to get through to @IGClientHelp in the UK today...’help’ smh
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Deyo
(@ndscherer) reported
Took a starter position of $lob at the pivot because I wanted exposure to financials; unfortunately, @etrade was having issues and I wasn't able to add to it. Looks great though
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Jessica Ablamsky
(@jablamsky) reported
@TheMarkCooke @etrade Really? Good to know. @etrade used to be ok for customer service. Now it’s literally unreachable.
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Deyo
(@ndscherer) reported
@etrade @MorganStanley I consistently, on daily basis, have trouble loading the portfolio page and receive the following message: "The service you requested is temporarily unavailable. Please try back later". Can you please improve this?
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Sharmila Viswasam ✝️🇺🇸
(@RealtorStarShar) reported
@shizzy96176993 @etrade I can’t I’m sorry I’m not a financial advisor. Plz give them a call directly I’m sure they can help you.
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Jessica Ablamsky
(@jablamsky) reported
@anjumalimohamme @etrade It’s not hard to fix customer service. Add a callback feature.
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Jessica Ablamsky
(@jablamsky) reported
Customer service at @etrade is the worst I’ve ever experienced—anywhere. After waiting on hold for 40 minutes, the call was dropped. Do they even have customer service reps anymore?
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Rob Thomas
(@RobxTom) reported
Feels bad that @etrade wouldn’t execute my sell order for GME calls. Not happy whatsoever. If the price drops I will have incurred substantive harm given that you wouldn’t let me sell. Looking for alternative brokers
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EV Bike Dude 🇮🇪 ⚡👾👀😷🇸🇰🍕🍍😍
(@eu_bike) reported
@jeremyjudkins Mine is so buggy (mostly in PM/AH) that it shows 100% LOSS on random positions - very scary in the morning. Dear @etrade, please fix your mobile app, the new one is as buggy in its calculations as the old one. Likewise balances should be live/accurate in PM/AH too.
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Theparrothead
(@theparrothead) reported
OK Traders....After 20+ years trading online with different brokers I just had a CRAPPY experience with @etrade, I have traded with for the last 7+ years, that cost me 25% on a trade. No help because OTC stock.... Suggestions for my next Broker?
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Philip Selena
(@xhnis05) reported
@JJHils @etrade my account got hacked too..I contacted support services but they wouldn’t help me...I got referred to @cyber_hack_security on Instagram and they were so helpful and reliable. They can help you.
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i.am.lackey
(@i_am_lackey) reported
Hey @etrade, want some business? @RobinhoodApp refuses to respond to customer service questions. Throw a signup code my way and I’m yours! #Robinhood