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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

E*Trade Outage Chart 04/18/2024 00:25

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Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

  1. Website (35%)

    Website (35%)

  2. Trading platform (33%)

    Trading platform (33%)

  3. Login (30%)

    Login (30%)

  4. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United KingdomRamsgate Login
United StatesSan Jose Website
United StatesEugene Login
United StatesLehigh Acres Login
United StatesBedford Login
United StatesAustin Trading platform
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • StockHollywood Stock Hollywood (@StockHollywood) reported

    @CheatCode_J @etrade dude wtf, luckily I'm lucky and they worked to my advantage, geesh

  • MikeyGunz88 TheAsset (@MikeyGunz88) reported

    @etrade I would love for your customer service to break out and improve for once. You guys are costing people money!

  • idfwu97442645 idfwu (@idfwu97442645) reported

    @etrade You need to stop marketing and working on your customer service. Whenever is behind this account is a nitwit!

  • jgharkins Jedidad321 (@jgharkins) reported

    @Benswinningpics @etrade Damn....

  • caduc1970 BK (@caduc1970) reported

    @etrade Another day and another E*TRADE issue... 45 minute hold times... get used to it

  • Ajadhao Amol (@Ajadhao) reported

    Experiencing worst customer service from @etrade

  • bri4343 Algo Bundy (@bri4343) reported

    @etrade You are such a terrible broker. Your platform goes down every single day. You used to have an excellent product. You used to have excellent customer service. It’s so painfully obvious that you decided not invest in either anymore.

  • mskryp Mike Scrip (@mskryp) reported

    Hi @etrade , why do I get locked out and have to call customer support and wait multiple hours just to unlock my password?? WORST customer experience. I’m still on hold on phone and chat not. This is rediculous. My advise, do NOT use E*TRADE #etrade #theworst

  • NestaNalah JCOB (@NestaNalah) reported

    @etrade I have been waiting over 30minutes to speak with someone - HELP. I am on hold both on the website and on the phone. I need urgent assistance. #EtradeNoCustomerService

  • cstobbs Clayton Stobbs (@cstobbs) reported

    @etrade I started in your chat support queue at about 11am with an estimate of 112 minutes. It's now 3:07 and still waiting... help...

  • HSeemanNC Howard Seeman (@HSeemanNC) reported

    @Marc_McLovin @etrade Imagine being in @etrade customer service. Yeah boss I really think making clients wait 280 minutes is totally reasonable. I'm mean we have a recording on the line stating due to high call volume you may experience longer than normal (LOL) waits.

  • patb1234567 Patrick (@patb1234567) reported

    I opened an @etrade account in December, only to be receive a “some features may be temporarily unavailable until we can speak with you” after funding my account. Now, @etrade won’t let me withdraw my funds that I have not even invested. I have called the customer service

  • LAgamden Lyssa Agamden (@LAgamden) reported

    @etrade doesn't respect your time. They do NOT offer customers a call back as soon as a customer support person frees up. Switch to another bank / investment platform.

  • Jericho_Battles Jericho_Battles (@Jericho_Battles) reported

    @etrade Do you guys ever read messages from the message center? You guys have cost me $400 because I’ve got 1000 shares of $cbbt that is untouchable due to a technical glitch!!

  • nina_luch Nina Luch (@nina_luch) reported

    @etrade i tried to login with an old password ONE TIME & now you have my account restricted so that i can't get my tax form (the only reason i logged in) i have been on hold now for 2 HOURS waiting to have someone help me, SOS i re-downloaded the twitter app just for this

  • ih8minraz Not Harold Melvin (@ih8minraz) reported

    @stocktrader300 @etrade Same issue. Restart did not help.

  • JBalldaymane Jaqellin Balake (@JBalldaymane) reported

    @etrade I have been trying to contact customer service for 3 days, over 2 hour waits on chat and then it just stops updating times, been on hold on the phone for over 2 hours a well and never get someone, this is ridiculous, you are costing me money here!

  • ChowYun_Fat168 Chow Yun-Fat (@ChowYun_Fat168) reported

    @etrade your E*TRADE pro platform sucks! It constantly freezes during volatile markets. Plz fix it! Losing ppl $$$$!!!

  • anyharder aging quickly (@anyharder) reported

    [tweet in which i would complain about @etrade customer support if they actually had any]

  • Cryptochick2020 #BTC PX_DISCOVERY (@Cryptochick2020) reported

    @etrade why is the GME I sold 30 minutes ago still showing in my account? @The_DTCC @etrade is having issues just not telling anyone?!

  • Humbltrader95 Jimmy (@Humbltrader95) reported

    @jesseforbey @etrade I’m having same issue. Shows random number for ticket

  • ACordleish BucsLightningSTOCKS!!!! (@ACordleish) reported

    @etrade I waited for a chat rep for 2 hours, finally got one, they instantly transferred me and have been waiting an additional hour now...this is PATHETIC customer service...

  • 3JackH3131 3JackH3131🏴‍☠️ (@3JackH3131) reported

    Yo @etrade .....60 mins to speak to someone? And your online chat doesn't work? And your updated app errors out now? What the hell?

  • HeyRogerThat Roger That (@HeyRogerThat) reported

    @etrade why can't i close my positions? The website and the power etrade platform is not working? Saying "Cancel Pending"!!!

  • jesseforbey Jesse Forbey (@jesseforbey) reported

    @Humbltrader95 @etrade It’s trading under TSNPD for about the next month; however, I’m unable to see any of my position details so it doesn’t help me much.

  • Benswinningpics 💥Ben$🚀Be$t🚀Lotto$💥 (@Benswinningpics) reported

    Why do I have to call @etrade to sell my damn CE stock $SCIE ? I understood before that you cannot buy CE stocks but you can sell it and now it’s not letting me sell it. Totally disappointed

  • DinaMarie84 Dina (@DinaMarie84) reported


  • ih8minraz Not Harold Melvin (@ih8minraz) reported

    @etrade FIX YOUR SERVERS!

  • momlifebycassie Cass (@momlifebycassie) reported

    WTF is happening with my $TSNP @etrade

  • StockHollywood Stock Hollywood (@StockHollywood) reported

    @etrade You guys come across like your nice guys, but really your a piece of ****. With your platform, You're a piece of ****. **** you. What are you gona do about it.?