E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (33%)
• Trading platform (30%)
• Login (26%)
• Withdrawals (12%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Winter Park	Login	4 days ago
Lilburn	Website	4 days ago
Brooklyn	Trading platform	4 days ago
Camarillo	Login	4 days ago
Dade City	Trading platform	4 days ago
Menoken	Login	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  OptionalHellcat (@OptionalHellcat) reported 4 minutes ago

  $SPX $7500 SHORT was my setup; I was late Chased for the channel bottom @FiboNachoLibre & VWAP touch on the 14:00EST candle open. Bagged some profit @etrade account. And there’s the slide 🛝 RSI midline dive! Shame on me for not holding a runner; really need to work on that. Broken record.

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 6 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Charlie Harper (@CharlieBHarper) reported 6 minutes ago

  @etrade This call came at almost 9pm, I wasn't at my computer, and had largely forgotten about this incident. Then I get this stupid form letter that says nothing but had to come in a secure portal. It only serves to remind my how poorly this entire situation from beginning to now was handled by @etrade.

• 
  Mickey (@ELITESTOCKPICK) reported 7 minutes ago

  @etrade your system is down again, not dependable

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 9 minutes ago

  @etrade how the hell is your $SPCX quote different from my Schwab and Nasdaq quote? @MorganStanley please help and bring back pro

• 
  Golden Tickets (@VE_Starr) reported 11 minutes ago

  Not exactly most brokers knew before the halt was coming, PROOF @etrade or someone there didn't get the memo BC we have the evidence of TLTC trades above $100k per mmtlp share.. mmat fix was in well before the halt

• 
  Aaron Hamm (@Aaron_Hamm) reported 14 minutes ago

  @etrade oh my ******* God show me how many ******* shares I have so I know how many I can sell what the actual **** **** you I'm gonna lose money because of your ******** interface

• 
  jad (@jad14219655) reported 17 minutes ago

  @etrade Instead of tweeting can you fix your charts? Some of us are trying to make decisions.

• 
  LunchMeat3270 (@LunchMeat3270) reported 19 minutes ago

  PSA: I hope no one here uses @etrade Awful. Most fees. Use anyone but!

• 
  Joe Laubenthal (@laubenthal_joe) reported 22 minutes ago

  @adastral_trader @etrade I had some issues earlier, I can get on now

• 
  Cabe (@cabeGOD) reported 25 minutes ago

  @etrade Your api kind of sucks. It's slow and missing information. I could help you fix this.

• 
  robin zinn (@robinzinn6) reported 27 minutes ago

  @etrade E-Trade ,Power E-Trade the worst confusing software today .

• 
  Bekim Rizvani (@Bekim1977) reported 28 minutes ago

  @benjune @etrade yay We're experiencing technical issues, but your account is still secure. Please try again later. Some or all of your account balances cannot be displayed or included in your total assets, but your accounts remain secure. Please try again later.

• 
  Apis Equity (@apisequity) reported 28 minutes ago

  If @CharlesSchwab is giving you trouble purchasing $ntrp join us over at @etrade …they’ll let you load the boat down here and ride this one up…let’s go

• 
  More Life Global (@richbydemand) reported 29 minutes ago

  @etrade What ******** are ya’ll doing? You’re just gonna act like you didn’t **** thousands of people? My whole desktop app has been reset causing me hours of work just to reorganize my setup. Utterly ******* ridiculous

• 
  Cody Oakland (@codyoakland) reported 30 minutes ago

  @etrade Says the fucktardery carnival. I swear you are a meme born out of every bad biohacking shenanigans.

• 
  School Boy Q (@QuinnHaze) reported 35 minutes ago

  Etrade is down... get your **** together or I will leave the platform after nearly 20 years of being a customer. @etrade @MorganStanley

• 
  Miko (@wintament) reported 36 minutes ago

  @etrade finally got someone to answer - When they answer please be polite - not the fault of the rep - so keep it civil but do emphasize that being a customer is probably no longer in your best interest if you want to vent

• 
  Ben June (@benjune) reported 39 minutes ago

  @SouthSideDwayne @etrade @etrade this can't happen. FIX NOW

• 
  Will Still Thanks God (@william_Sjr) reported 39 minutes ago

  @etrade Etrade is not working

• 
  Heddge (@Bunty11311235) reported 40 minutes ago

  @BenBSP @etrade Etrade be ready this week to pay me my losses due to your glitch on Friday

• 
  Hammy (@HamweeHammy) reported 41 minutes ago

  @etrade sir please fix website

• 
  Ekardnam (@7Ekardnam) reported 44 minutes ago

  @etrade @MorganStanley absolute disaster today, could not close all my covered calls, will end up assigning a stupid amount of shares and costing me an asinine amount of money in taxes . Couldn’t trade on platform, called and they couldn’t place the trades. Etrade fix this. $ms

• 
  hi (@byehiselllo) reported 46 minutes ago

  @etrade yall gonna allow wash sale adjustments toggle for the site or na? or maybe spend time fixing power mobile etrade cause the app is terrible

• 
  More Life Global (@richbydemand) reported 52 minutes ago

  @Kslaze @etrade This **** is on purpose I’m convinced. When a big move is made and they owe a lot of money suddenly the site is down and you can’t fulfill orders. Not the first time this has happened to me. Every time I’m up huge they glitch. Such bullshit. Moving my money after this

• 
  John C9 (@FlatTax9) reported 53 minutes ago

  @etrade With bad executions, poor customer service, sorry horrible. You will lose all your money at E*Trade/Morgan Stanley.

• 
  Jay Fletcher (@jayrfletcher) reported 55 minutes ago

  @etrade @MorganStanley Need someone from Executive Customer Support to contact me ASAP. My son had 3 legitimate, authorized transactions unexpectedly reversed from his account—including a $5,650 payment, a $3,800 PayPal payment, and another Robinhood payment.

• 
  bed-stain (@I_ate_it) reported 55 minutes ago

  @Fidelity y'all are ******* up with my girlfriend's money. Better fix you bootstraps or these boots are walking over to @etrade

• 
  Miko (@wintament) reported 60 minutes ago

  @etrade now holding for 45 minutes!!!!! WTF!

• 
  max2205 (@max2205) reported 60 minutes ago

  @wallstengine i bet mostly @etrade accounts that can't stand their new trading platform which they refuse to fix after 6 months released