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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

E*Trade Outage Chart 09/28/2023 00:25

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Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

  • Login 38.46%


  • Website 30.77%


  • Trading platform 20.51%

    Trading platform

  • Withdrawals 5.13%


  • Deposits 5.13%


Live Outage Map

The most recent E*Trade outage reports came from the following cities::

Loading map, please wait...
City Problem Type Report Time
GermanyNagold Login
BrazilSão Paulo Withdrawals
United StatesDearborn Login
United StatesChattanooga Website
GermanyFrankfurt am Main Login
United StatesNatick Trading platform

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulRizzo504 Paul Rizzo (@PaulRizzo504) reported

    Just going to say it. @etrade is just broken right now. Showing $CSCO at $46.25 but it is trading at $48.07. Might be switching brokerages very soon.

  • PaulRizzo504 Paul Rizzo (@PaulRizzo504) reported

    7pm (CST) and @etrade is still displaying incorrect prices on my portfolio. I literally cannot tell you how much I made today and I have tried logging in from different computers. The quotes are just completely wrong. Still displaying $CSCO @ $46.245 but it closed at $47.51 WTF

  • MrKobayashii Kobayashi (@MrKobayashii) reported

    @etrade Same here... Impossible to work, pro software has been having connection issues all day long... SMH #etrade #etradepro

  • stock_gambit Stock_Gambit (@stock_gambit) reported

    Is anyone else having problems uploading E*TRADE 1099 into TurboTax?? @turbotax @etrade

  • Stikeenote Tmoney 🤑 (@Stikeenote) reported

    @incrediblebob12 @etrade Bro, I've always had issues with Etrade, allll the timmme... I had to ditch them and now I run with TD Ameritrade. Has issues once in a while but nothing like Etrade.

  • hyecoffee Hye Park (@hyecoffee) reported

    @etrade WTF! No one is answering the phone?! I’m dumping your platform!

  • monicamonroe Monica Monroe 💛💛 (@monicamonroe) reported

    Dear @etrade your customer service sucks....! I just wanna trade ... not sit on the phone for hours waiting to figure out why I can’t trade my own money!!

  • CHISUM07 Joshua Chisum (@CHISUM07) reported

    @etrade Level 2 quotes have been down since 10am. I'm not the only trader with this problem. That MS money didn't go to tech maintenance I see...

  • strobist David Hobby (@strobist) reported

    @MorganStanley @MorganStanley I’ve been a loyal @etrade customer since it was a text-based service on AOL in the 1990s. That said, I will migrate to the first full-service brokerage that offers full $BTC custody integration for retail clients.

  • mikajones Mika Jones (@mikajones) reported

    @etrade why am I on hold over 45 min to shut my account down? Trash customer service

  • PaulRizzo504 Paul Rizzo (@PaulRizzo504) reported

    @etrade You guys are clearly having issues with your stock quote tracker today and have been dead silent. Not sure if it is the volume or what but this is very worrying. Watching my portfolio swing by entire percentage points from one refresh to the next is ridiculous.

  • iwanooze1 IWANOOZE (@iwanooze1) reported

    @OCMillionaire @etrade Damn Etrade pissed many today 😡😡😡 and today was not heavy volume

  • All_CEUs AllCEUs Counselor Education with Dawn-Elise Snipes (@All_CEUs) reported

    @Etrade level 2 data has been down ALL day, a service you charge EXTRA for. Can you give an estimated time it will be fixed? I am flying blind

  • hsntsdln1 KaMyOnCu BoYz (@hsntsdln1) reported

    @OCMillionaire @etrade my trade pro and everything in it was ok today. the problem might be partial

  • DavidEng315 Enginator of Penny Stocks (@DavidEng315) reported

    @OCMillionaire @etrade It happens to me everyday but I found a solution. Close out of the tab you opened etrade with and reopen a new one and then launch etrade pro. It solved the issue for me.

  • BullLogic Bulllogic (@BullLogic) reported

    @OCMillionaire @etrade I'm on the desk top but l2 coming and going all day. What a **** show. They have every weekend to get this right before open. I knew they had issues Friday when son had transfer problems. Likely the damned system lost information

  • BentoStox Bento Stox (@BentoStox) reported

    @etrade @etrade I'm trying to catch up on the market but PRO platform isn't working and people are losing money. Why don't you put out a statement on what you are doing to solve this problem rather than try and lure in new customers without being able to take care of the ones you have

  • nocturnugg Warren Colbert (@nocturnugg) reported

    @etrade Each time I call in, I’m on hold for 90 minutes waiting for a support representative. For the last 6 months I have heard “due to high call volumes, hold times are longer than usual.” I’m a pretty patient person,but this feels like negligence.

  • thecinemadoctor Drew Morton (@thecinemadoctor) reported

    Hey @etrade - your chat doesn't work and redirects to call your phone line. Your phone line has massive wait times. Your secure messaging service just sends back form letters to pointed inquiries. I've been waiting for almost a month on a simple recharacterization request!

  • 7071kevin Kevinvisible (@7071kevin) reported

    @OCMillionaire @etrade It does it to me every single day. @etrade Never disappoints in disappointing. Ask me about my 6 hrs on hold with them. *Literally 6 ******* hrs*, and 3 different people that couldn't help me.

  • Dollar_Bill_100 Dollar Bill (@Dollar_Bill_100) reported

    Gee **** @etrade is all over reporting my days’ P&L. Kinda makes you wonder sometimes when a glitch can make things off by that much....

  • s1player Ken Hurley (@s1player) reported

    @incrediblebob12 @etrade I called them yesterday and they said update was due today to fix.. I turned on, and no updates to be found. I hope it is better today.

  • BentoStox Bento Stox (@BentoStox) reported

    @etrade @etrade I'm trying to catch up on the market but PRO platform inst working and people are losing money. Why don't you put out a statement on what you are doing to solve this problem rather than try and lure in new customers without being able to take care of the ones you have

  • rayvin78 Ray Vinciguerro (@rayvin78) reported

    @etrade your customer service hold time are hours long. No bank would operate like this.

  • bri4343 Algo Bundy (@bri4343) reported

    @etrade Fix my L2 first!

  • GreenTeamDFLY DFLY (@GreenTeamDFLY) reported

    Come on @Etrade get your ish right my gosh. Again unacceptable L2 probs ALL day yet again! I mean now I am thinking this MS merger is the issue. I get it add compacity, new updates etc especially w/ all new traders out here but probs ALL day is NOT cool! My gosh f up worst times!

  • BullLogic Bulllogic (@BullLogic) reported

    @thetruejmac @Michael201409 @etrade they keep knocking down features real traders use to optimize the money they can take from app traders.

  • bri4343 Algo Bundy (@bri4343) reported

    @BentoStox @etrade Damn right! They can’t handle the customers they do have. Fix the platform and their customer service. It’s sad, but E*TRADE is trash now.

  • purplehaziness akshata almad (@purplehaziness) reported

    This is to get hold of anyone who works at @etrade . It has been impossible to reach anyone in your company! I have been on phone for several hours as I am unable to reset my password for the last 4 months!! As the tax season approaches, I need to get it done. Help!

  • GreenTeamDFLY DFLY (@GreenTeamDFLY) reported

    @SR25588901 @etrade all day probs..i hate to believe/think that this is ALL a result of the stupid merger and etrade getting changed by them when they should have left good enough ALONE! All my years with etrade L2s NEVER had more probs in all the years combined as have had over past months. Not coo