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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (61%)
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Website (28%)
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Trading platform (10%)
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Withdrawals (1%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida |
Login | |
 Westminster |
Login | |
| Aiken |
Withdrawals | |
| Los Altos |
Login | |
| Katy |
Trading platform | |
| Camden |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Watkins
(@kevinwa46330756) reported
@etrade Pick up the f’n customer service line!
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Hank juicy
(@hankjuicy) reported
@Tmac46345804 @etrade It’s fixed now . After 3 diff customer service support reps
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AAA
(@tripelamusic) reported
@ToddzillaMusing @etrade Restriction issue due to IRS and patriot act wanting more information in a ridiculous manner.
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Durgesh
(@durgeshjhala) reported
@etrade frustrating experience with E*Trade . 10 over calls to customer care . No resolution to simple problem. I am not US resident and I certified W8BN around 8-10 times in last one week but not getting updated and you guys are keep cutting my tax and called customer care has
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Kevin Watkins
(@kevinwa46330756) reported
@etrade has the worst customer service!
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TheTradingNinja
(@TradeWithNinja) reported
@etrade I hate to recommend people just to have issues.
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Kenneth 🏳️🌈🇺🇦🇺🇦🇺🇦
(@kentfrat1783) reported
It's going to be fun correcting my Quicken account after the slight glitch @etrade had this weekend. They were appreciated I brought the issue to their attention but hopefully tomorrow I can get everything corrected.
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LifeyManicOmega
(@Tmac46345804) reported
@hankjuicy @etrade Not yet - buying power hasn’t been updated since Friday - is that the same issue you have?
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Res Ipsa Loquitur
(@wheresthelounge) reported
@etrade have been trying since Friday to get thru to ETrade bank and no one picks up the phone EVER. Currently on the phone trying again and have been waiting 15 minutes so far. Is this the customer service you and @MorganStanley aspire to??
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MERCUTIO
(@justgetbetter23) reported
@AMCbiggums Etrade is doing the same ****! @etrade you want to fix your mess up?
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Erick Carleton
(@tradesbeta) reported
@etrade balances showing zero. How much longer until “vendor” issues are resolved?
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chipgainz
(@TasteTestFilms) reported
@etrade I need help with my account please send a dm
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Call me Dr FUD
(@ToddzillaMusing) reported
@tripelamusic @etrade Liquidity issue?
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Amarnath
(@SynVeral) reported
@etrade @durgeshjhala guys.. are you serious? It's been over 4 hours now and still no fix, and I heard others have had their issues corrected.
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LifeyManicOmega
(@Tmac46345804) reported
@hankjuicy @etrade I have the same issue - the wait times for customer service are horrible
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Manish Agarwal
(@agarwalm) reported
@etrade - What has happened to your customer service? There is a 3-4 day wait time for a callback. Do you expect that is reasonable? #Time2Switch #CustomerExperince
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DDTrades
(@dd_trades) reported
@elLuckyLuciano @etrade I waited an hour and a half and talked to 3 people before they told me they have no good explanation as to why they hav ben experiencing balance issues.
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Eric P
(@eric11phillips) reported
@etrade I’ve been holding on the phone for 67 minutes. There’s no chat function working. No way to message. How is someone supposed to actually get account help?
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Erik
(@tw33tsr4kidz) reported
@JM50250829 @etrade Yes, it is annoying not to reach a person. But the CS reps aren't even the problem. All they could say is: we don't know, we are working on it. The person who caused us all to lose buying power for a full trading day is responsible for the buying power batch software: IMHO.
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Keenra
(@keenra) reported
Opens @etrade app, roots for numbers to go up. Opens the #Weather app, roots for numbers to go down.
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J M
(@JM50250829) reported
@dd_trades @elLuckyLuciano @etrade They still don't. I've called twice. 3 hours later no resolve. I'll be transferring the account to Schwab this week. Tired of tech errors here
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Nirnay Patil
(@nirnaypatil) reported
@CNBC @etrade When is the funds availability issue going to be resolved at Etrade? It is getting reported per chat as wide spread systems issue.
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Kevin Watkins
(@kevinwa46330756) reported
@etrade Answer your customer service line.
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Jimmy Hartzell
(@thecodedmessage) reported
So now I have a security in my @etrade that I can't sell due to a technical issue. If I enter all 6 digits of the fractional share value, it complains too many digits. If I enter only 4, it complains inexact value. Catch 22? @etrade fix your ****.
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Durgesh
(@durgeshjhala) reported
@etrade Pathetic customer service
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Erick Carleton
(@tradesbeta) reported
@etrade already doing it. @etrade another customer gone. Tick tock.
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J M
(@JM50250829) reported
@Tmac46345804 @hankjuicy @etrade Same. Trashed to customer service. If not resolved by tomorrow I'll move everything elsewhere
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David McCorkle
(@davidmccorkle) reported
@etrade #badcustomerservuce Customer service is horrible. They have restricted my account for security reasons which is good but been on hold for 2 hours trying to get account unlocked everyone I talk to transfer me somewhere else. I tried and gave up after 2 hours yesterday.
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J M
(@JM50250829) reported
@etrade are you going to resolve the balance issues at some point today? I'd it's not don't tomorrow I'm out and going to Fidelity or Schwab. This has cost me today in money and time on the phone.
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J M
(@JM50250829) reported
@hankjuicy @Tmac46345804 @etrade WTF did you have to tell them? Talked to one rep an hour ago who said it would be good in a few minutes