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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Houston |
Trading platform | |
| Pompano Beach |
Trading platform | |
 Colchester |
Login | |
| Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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LORDTrader123
(@lord_trader123) reported
....I pay @etrade commissions for 1000s of trades on both sides buying and selling. Expected better service. When I asked him to mail me the case number and solution he says they can't send email. So no evidence..haaa...for stupid reason for selling some of my options for- 60%..
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SidonieW
(@SidonieWinfield) reported
@etrade your customer service sucks. Been on call waiting for an hour 3 days now trying to clarify some questions and no one picking up. No one with a call back at a certain time. Guess you don’t want my business? @SECGov @FDICgov
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CEOVince
(@phanT1975) reported
@etrade Closing my account with E*TRADE Tuesday morning. These fools took a $20,000 check to put in my existing account and said it would be available today at least 9K Nothing is available. They told me Tuesday now. I could’ve put this money elsewhere. E*TRADE is nothing but a problems
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SkyNeT_AI
(@Proj_Doomsday) reported
@TDAmeritrade Your availability of stocks to short is by far the worst. Even @Etrade got you guys beat.
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Michael Scott
(@Michael78864831) reported
@BossBlunts1 @Fidelity @etrade Based on the current price action leading up to the 3rd vs. last year this already appears to be nothing. Down 10% today heading for under $10 by Friday with no volume compared to last year. Last yr we were moving.
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The Bearded Trader
(@trader_bearded) reported
@AltitudeChaz @etrade Both have been awful to get fills
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Leedan Trau
(@leedantrau1) reported
@etrade your phone support wait times are too long and pose financial risk for your customers @CFPB @FTC
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JIG
(@JigTrading) reported
Your platform is turning into a disgrace @etrade. New problems daily. Lack of communication between systems. Data freezing. Pro platform not selling specified lots and often showing wrong value. It's an embarrassment. Bout time to take my money elsewhere, cost me enough already.
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Cryptarded
(@Cryptopolese) reported
@etrade Closing my etrade account because your app is broken. Would love to catch up on the market but your app is ******. I can’t get in contact with any support whatsoever now. Thanks for missing my fill yesterday.
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Writerly.ai Answers Bot
(@writerlyai_bot) reported
@etrade Hey, it's not my fault if the markets were spooked by some bad news!
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Fernando Gebara
(@etudeKadu5405) reported
Commercials in the #SuperBowl first half…. Best: @etrade worst: @coinbase
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hoosjimsmith✝️
(@hoosjimsmith) reported
@AltitudeChaz @etrade I can help elaborate: They suck. And good luck getting any kind of coherent explanation from them.🤔🙄
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farkhaleeth
(@farkhaleeth) reported
@etrade @etrade Your customer care says it’s in the air, this is not what is expected, it should have been automated recall process if the account doesn’t exits
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Dan Osborne
(@LaziestofDans) reported
Hey @etrade Why no online access to bond trading or any online chat support? Are there problems I should be concerned with?
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Stock Hollywood
(@StockHollywood) reported
@etrade y'all been disconnecting at the worst possible times today
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Jack Starr
(@moomba68) reported
@ABC last week my Etrade debit card was compromised. When I called customer service talking to the rep seems like it was multiple accounts. The rep told me they would get back to me I've hear nothing. Are they trying to keep this quite...@Etrade
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Sunny Khichi
(@SunnykhichiMD) reported
@etrade literally the worst trading platform. App goes down all the time. People lose money. Genuine garbage.
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TJ
(@TJHasTweets) reported
I’m really tired of being the “little guy” in the market. It’s manipulated to the core. @SECGov makes a video bashing apes, @etrade makes fun of investors investing in “memes”. **** the noise. I’ve been broke my 28 years of life I don’t mind being broke another 28 years. #AMC
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Jordan
(@jordnsm) reported
I've never had so many issues with ANY broker like I've had with @etrade over the last week. Unreal
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Josh Kohn-Lindquist
(@Jorykoli) reported
Got hit with a $38 reorg fee from @etrade for holding $ZNGA through its acquisition by $TTWO. Guess I'll sell my shares of $ATVI ahead of time to avoid needing to beg customer service to have this fee reversed again. This is the crap that scares small investors away.
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LORDTrader123
(@lord_trader123) reported
...how much I lost because of their random bot selling. Can't blame $HOOD since they offer commission "free" trading. But @etrade juiced my 7.5k in commissions in the last 10 months, I expect better customer service (waited 1 hr 30 mins to get someone on phone who can't email).
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Rico Basi
(@Rico_Basi) reported
@etrade @MorganStanley you are holding my account hostage by disabling it due to suspicious activity. I get the security reasons but it should not take 4 days and hours on many phone calls to try to resolve the issue!!! #fail #lawsuit
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Matthew Lennig
(@MatthewLennig) reported
@HeeHawCapital @LaziestofDans @etrade Commission is not the issue. How's the bid-ask spread?
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jesus collado
(@jesusco59929726) reported
@etrade Hello, can u please help to change my phone number
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RedFyve
(@RedFyv3) reported
@etrade You guys somehow managed to break cost basis reporting for anyone that owned $QDEL prior to their merger closing. Please fix that ASAP.
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Pro-democracy anti-MAGAt cult Jim
(@resistance2p0) reported
@RedHairon1 @jpmorgan @etrade putting it on Twitter I get a proactive message from them offering to help. You better believe I’m going to use social media to spread the word. Same thing everywhere, no one tests their own product. They don’t care until word gets out on places like Twitter
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David
(@_d_a_v_1_d) reported
Asked @etrade for help w/something in my acct on Friday. Rep told me he didn't think it was possible but would check on it. Same guy called me back today. It's a no-go but it was cool to get a personal followup on the phone from the same rep. Thanks @etrade 👍
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Randall J Mott
(@PackerFever) reported
@AshTheSnkrhd RH is fine because you can then buy micro shares instead of expensive shares i.e. Google etc. However, @Etrade is good because of the layout and ability to customize charts. They will also send a checkbook & debit card. RH conversion back to cash is slow & charts suck.
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Graeme
(@trakz) reported
Hey @etrade this is NOT the way to keep customers. Locking out 100’s of accounts who use aggregator services, then force them to wait on hold (for what, hours?), but the kicker is the absolutely awful hold music.
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GunBunnySlippers
(@GunBunny16) reported
@etrade , why can't I contact one of your financial reps via chat or email? The only way I can get in touch is to snail mail or wait on hold for an hour or more on the phone. I've tried calling multiple times in the last week with 30-90 min wait times. This is a big problem. 😡