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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (46%)
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Website (38%)
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Trading platform (17%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Juneau |
Login | |
| Clermont |
Website | |
 Panaji |
Website | |
| Cypress |
Website | |
| Fort Lauderdale |
Login | |
| Portland |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Carlson
(@F5Scott) reported
@etrade Really appreciate it eTrade whenever I need to make an urgent transaction and my password and MFA code suddenly don't work anymore! Now I get to wait on hold for 3-4 hours because you don't have a dedicated line to resolve logon issues! Only the third time doing this!
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gary emanuel
(@ge19591) reported
@LadeBackk @SIRCStock @etrade e-turde is famous for that wtf
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crypto photo guy
(@JapPhotography) reported
@etrade y’all are pissing me off with these restrictions then I have to wait an hr to ******* talk to someone! Just get a got damn chat!!!
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Kevin Watkins
(@kevinwa46330756) reported
@etrade Answer your customer service line.
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Drip2Rip
(@TheRealDrip2Rip) reported
@etrade I sure hope you aren't turning into a **** show like these other platforms. All my other trades updated at market open. Why did it take almost 2 minutes for my $AMC Puts to update? I know for a fact I was not the only one that had this issue. #trashy #scammer
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Josh Serrano
(@joshuaserrano) reported
@etrade You guys have the absolute WORST customer service. On hold for over an hour and a half last night to unlock my checking account. Finally got it done. Then AGAIN today the account is locked. Now I am going on one hour on hold just to talk to someone to restart this process.
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Kevin Watkins
(@kevinwa46330756) reported
@etrade has the worst customer service!
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Call me Dr FUD
(@ToddzillaMusing) reported
@tripelamusic @etrade Liquidity issue?
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Manish Agarwal
(@agarwalm) reported
@etrade - What has happened to your customer service? There is a 3-4 day wait time for a callback. Do you expect that is reasonable? #Time2Switch #CustomerExperince
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Kavita
(@kavita_says) reported
. @etrade why on earth am I not allowed to withdraw my own cash from my brokerage account? I’ve been on hold with customer service for cumulatively 2 hours. Outrageous. I was told a callback will take a WEEK…so it’ll be a week until I have access to my own money?!
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Dk1671
(@dk1671) reported
@kerpen @etrade @MorganStanley Customer service stinks everywhere. Then they wonder why you leave
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Phil Kerpen
(@kerpen) reported
Customer service at @etrade has really gone to crap since @MorganStanley acquisition.
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chipgainz
(@TasteTestFilms) reported
@etrade I need help with my account please send a dm
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TheTradingNinja
(@TradeWithNinja) reported
@etrade I hate to recommend people just to have issues.
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Jesse
(@RISKYBUSINEZZ1) reported
@etrade Has anyone had any trouble with their stop losses not executing with E*trade or any platform? Despite good volume? I’ve seen my stop losses not executed then I have to log in and cancel them, then replace the order manually. Kind of defeats the purpose…
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MERCUTIO
(@justgetbetter23) reported
@AMCbiggums Etrade is doing the same ****! @etrade you want to fix your mess up?
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Cathythepokerplayer
(@2_7all_in) reported
@LadeBackk @SIRCStock @etrade Not on Td either . They tweeted the other day they were fixing that problem
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Res Ipsa Loquitur
(@wheresthelounge) reported
@etrade have been trying since Friday to get thru to ETrade bank and no one picks up the phone EVER. Currently on the phone trying again and have been waiting 15 minutes so far. Is this the customer service you and @MorganStanley aspire to??
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AAA
(@tripelamusic) reported
@ToddzillaMusing @etrade Restriction issue due to IRS and patriot act wanting more information in a ridiculous manner.
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Keenra
(@keenra) reported
Opens @etrade app, roots for numbers to go up. Opens the #Weather app, roots for numbers to go down.
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Kaci (KC)
(@libtusks) reported
@etrade I'm not able to change my password online, every time I call, I'm told my wait time is longer than 60 minutes. I waited 80 mins last time and never even got to a rep. How can I get my pw updated if I can't get through to customer service in a reasonable time?
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Michael R Collins
(@MichaelRColli10) reported
@etrade That is so amazing I figured all that out about 5 months ago and have ben. Bracking it to ever sence I have figured out what it will do in the next gen and I need to invest but I'm in a tight spot I need help. I need a new phone and a good computer bad.
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Erik
(@tw33tsr4kidz) reported
@JM50250829 @etrade Yes, it is annoying not to reach a person. But the CS reps aren't even the problem. All they could say is: we don't know, we are working on it. The person who caused us all to lose buying power for a full trading day is responsible for the buying power batch software: IMHO.
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madhur
(@madhur60202727) reported
@etrade worst customer service experience. No one will pick the call, try contacting 800-293-1621 and you will be made to wait for hours and yet no response. Atleast, install callback option and top killing customers time
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J M
(@JM50250829) reported
@dd_trades @elLuckyLuciano @etrade They still don't. I've called twice. 3 hours later no resolve. I'll be transferring the account to Schwab this week. Tired of tech errors here
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איתן כספי
(@EitanCaspi_Life) reported
@etrade Your service phone line wait time is 90 minutes!!! and I'm from abroad, I cannot pay this much for a phone call! Don't you have a web form or chat to reach customer support?
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David McCorkle
(@davidmccorkle) reported
@etrade #badcustomerservuce Customer service is horrible. They have restricted my account for security reasons which is good but been on hold for 2 hours trying to get account unlocked everyone I talk to transfer me somewhere else. I tried and gave up after 2 hours yesterday.
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Kevin Watkins
(@kevinwa46330756) reported
@etrade Pick up the f’n customer service line!
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Steve Cull
(@lightonyoga) reported
@etrade has ignored my requests to. Edify my external account in order to transfer cash. They have effectively prevented me for@ accessing my money. I tried numerous times to get help via their chat. Now reply to my requests other than. “Oh well let me try to help.”
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Kenneth 🏳️🌈🇺🇦🇺🇦🇺🇦
(@kentfrat1783) reported
It's going to be fun correcting my Quicken account after the slight glitch @etrade had this weekend. They were appreciated I brought the issue to their attention but hopefully tomorrow I can get everything corrected.