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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (41%)
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Website (38%)
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Trading platform (21%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Cam Iadeluca
(@camiadeluca) reported
from
Manhattan, New York
@Pigeonomics @etrade Yeah I waited 30 minutes, but the help was A1 and from an American native speaking rep. Slightly annoying, but worth it in the rare cases I call.
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david
(@spy0dte) reported
@etrade an etrade futures glitch happened and etrade completely messed up my account
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Texas Justice
(@TexasJustice5) reported
@etrade fix your damn options chain!!! Deep in the money on those 421c and your bid and ask is all ****** up! Won’t let me sell
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Steez
(@tony09410800) reported
@etrade Hello ?? I tried calling multiple times just to be left on hold for hours . Live chat and messaging are also unavailable for some reason . Where’s customer support !?
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Layman investment
(@KumareshPunyak1) reported
@etrade So far I tried reaching you guys 34 times in customer call waiting for 30 min at least each time. Useless portal. My stocks are executed in one price but next day the paid price is shown higher price. My profits are entirely rated by your frustrating system.
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Hector H Sandoval
(@Chhampagnepapii) reported
@etrade @adam22 Damn ur baby already grinding
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Shamacamarie
(@shamacamarie) reported
@etrade I've called your customer service line several times. I'm currently on hold. It's been 45 minutes.
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Holo
(@Holo_Thunder) reported
@etrade - when will I be able to trade #crypto in the Etrade account? How long will it take you to offer this service?
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Cam Iadeluca
(@camiadeluca) reported
from
Manhattan, New York
Tremendous customer service from @etrade just now. Unwarranted activity in my Roth IRA and the team handled swiftly and accordingly. Highly recommend their brokerage.
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1000101
(@lyokomode) reported
For reference, these were imported from @etrade, which you’d think they’d support considering I pushed the big ETrade button when asked to select my bank
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creative scorpio
(@vinivinidogo) reported
@etrade I have some custodial accounts I need to remove from under my name. Downloaded the forms, but there’s not much in the way of instructions. Who do I contact for help?
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D. "Orville" Brodbeck
(@N8SRE) reported
@etrade You need a better way to recover from lost 2-factor authentication. I had to get my phone reset, so I lost my VIP Access codes. I've been on hold for 3.5 hours trying to talk to a customer service rep to get back in.
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J̷̼̼̻̹̏͗̌̆À̸̛͔͇̦͆́̓̈́̍͝͝Y̶̛̍̕͝✪
(@jeridmg) reported
@etrade Except you'll delete (yes delete) a loyal customer account and refuse to even speak to them. Why would anyone trust their money to a company that will close a 25 year account and then when asked why repeatedly they mail you their TOS that basically says "because we can"... RUN
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kdcnett
(@kdcnett) reported
@etrade etrade pro down, message "connection failed on 2 different desktops
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Ernest C. Smitten 🇺🇦
(@ErnestC_Smitten) reported
@CallsPuts1 The @eTrade website seems to actually be getting worse since $MS acquired them. Things are breaking, like the "positions" window on the order placing page (checkbox can't be checked), and they don't even try to fix them, customer service pretends I'm requesting a new feature. 🙄
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D. "Orville" Brodbeck
(@N8SRE) reported
@etrade, do you in fact HAVE customer service representatives, or just an endless hold queue?
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fuckleberry finn
(@Hailee4inn) reported
@etrade brother help tax forms are missing
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Johnny Pen
(@msac1985) reported
@etrade I transfer for Merrill Lynch to E trade Money on Friday 03/11/2022. And On Monday 03/14 /2022 Merrill Lynch confirmed transfer successfully,E Trade told still Processing transfer money SO SLOW. THIS IS TOO SLOW, ETRADE CEO or top management SHOULD CORRECT THESE Laid back PEOPLE.
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e11ebin
(@e11ebin) reported
@andiemain @ngaio420 @etrade once they went to a call center "management team" business model (maybe 5-8yrs ago) there service has been ****. if it wasnt such a hassle to pull my money i would have left a while ago.
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Shannon Black
(@shannonblack995) reported
@etrade I’ve been trying to talk to an actual person for two days. Online FAQs is not what I need - who can help me ?
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Joey of Brego.com
(@slumbum) reported
Anybody getting the following horrific customer service through @etrade banking? 1)Can't order a new debit card. 2)When calling wait time is 90 minutes 3)Can't complete ACH purchase for funds in my account. #EtradeBanking...too bad we can't report them.
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Stephen Aghaulor
(@saghaulor) reported
from
Hayward, California
This morning I attempted to exercise stock options but accidentally sold them instead. I called @etrade support and after explaining my mistake and what I was attempting to do, they were able to undo my snafu. I really appreciated Ryan's assistance! Thanks again!
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yuetsu 🇺🇦 ☮️🖖☯️ he/him #BlackLivesMatter
(@yuetsu) reported
@FTrader2022 @andiemain @etrade uh... are you even READING what we're posting here, mistah boombastic? we're saying we GOT Etrade reps on the line, after hours on hold, and they were seriously NO HELP and i even had one with a rooster crowing loudly in the background as they worked from home.
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Layman investment
(@KumareshPunyak1) reported
@RonanKeane @etrade Better not to use ETrade. Useless customer service and they execute orders at one price and display the paid price lot higher swallowing ur profits.
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Layman investment
(@KumareshPunyak1) reported
@etrade @MarkkanenJarkko F****ing customer service number to reach. No one answers the call. Tried 34 times on my false price execution by @etrade. No one responds and I am loosing more than 600 USD in my portfolio.
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feedb4k
(@feedb4k) reported
@etrade How do I get support from you all? Every time I call the number its a wait time of hours! Who can I email or who can call me?
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4Winners
(@4WinnersUSA) reported
@missteencrypto Mine too - @etrade. They FROZE my account and basically interrogated me because I sent $ to an exchange. The minute the acct was unfrozen I closed all my eTrade accts - 12 year customer gone. DON'T USE ETRADE FOR ANYTHING.
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J̷̼̼̻̹̏͗̌̆À̸̛͔͇̦͆́̓̈́̍͝͝Y̶̛̍̕͝✪
(@jeridmg) reported
@etrade Except you'll delete (yes delete) a loyal customer account and refuse to even speak to them. Why would anyone trust their money to a company that will close a 25 year account and then when asked why repeatedly they mail you their TOS that basically says "because we can"... RUN
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Mikkel Hansen
(@Pastrydane) reported
"Your estimated wait time is 60 minutes" @etrade How is THAT for customer service
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J̷̼̼̻̹̏͗̌̆À̸̛͔͇̦͆́̓̈́̍͝͝Y̶̛̍̕͝✪
(@jeridmg) reported
@etrade Except you'll delete (yes delete) a loyal customer account and refuse to even speak to them. Why would anyone trust their money to a company that will close a 25 year account and then when asked why repeatedly they mail you their TOS that basically says "because we can"... RUN