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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Trading platform (31%)
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Website (25%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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James Sun
(@LSKMSun) reported
@etrade Fix the quote problem!!
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¡¿evetS
(@SteveIsAJackass) reported
Talking babies are never funny, especially when they have a second rate Ryan Reynolds voice and personality. @etrade @etradebaby Also, the fact that you've given this thing a twitter account. Bad marketing firm. Bad.
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John
(@bohnjaxter) reported
@WillyMeatsauce1 @etrade "Read the fine print. We trickling down tax payments, not money!"
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Tradez
(@Tradez502) reported
@etrade Hey you Fkn idiots. Fix level 2 on Etrade pro. Dummies I swear Etrade has gone to sh**
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tonia 💞 ✨🦄 warrior unicorn
(@tonia) reported
First time ever filing for a tax extension because @etrade can’t seem to send a form I understand or give me answers when I contact support. 🤬🤬🤬
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Elle Jay
(@lovey_sez) reported
@etrade I have been contributing POST tax dollars to my Rollover IRA. I want to move them to my new Roth IRA. One of the Roth benefits I want to use is withdrawing my post tax contributions without penalty. I can't do that because I put funds in the wrong account. Help...
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Ducky
(@simplegray) reported
me: i'm calling for help with fraud @etrade: that will be a minimum 90 minute hold...
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Elle Jay
(@lovey_sez) reported
@etrade This month I rolled 2020 Roth 401k contributions from TransAmerica to my eTrade IRA. U categorized the post tax contribution as 2022, creating an overage since I already maxed out 2022. Despite me & Transamerica letting u know the funds were 2020. How can u fix this?
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James Sun
(@LSKMSun) reported
@etrade Call for what??? I have pointed out the issue ... why you want to waste more of my time? Reckless reply
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sneaky cat
(@eliza_57) reported
@etrade horrible terrible customer service. I have to promise them my first born just to get a password reset to access my account. My account probably has less than $10. Maybe that's why the poor service.
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A.C
(@AtsmonNow) reported
@etrade What a disgrace, 3.5 hr waiting on the phone with your dumb music playing, and still no response. HELL of a customer service !. See you in court for not providing tax info in timely manner. You'll be liable for any latencies on my tax report !.
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CES
(@cesabeth_) reported
@HennyPennyGuy @etrade Didn’t even know I had any followers! Calm down Mr Bot!!
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Jadam Acobs
(@JadamAcobs) reported
@etrade I swapped phones recently and I think VIP access is no longer registered correctly. Been on hold with support for ages. Can you help please?
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Bill_Engel
(@Bill_Engel) reported
@etrade hey E*trade been on hold for 2 1/2 hours trying to setup a new account… WTF? @TDAmeritrade How long do you force be new customer wait on hold?
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dandantheman🍌
(@cryptoman115) reported
@etrade @beyondprotocol1 is down significantly from launch 4 months ago due to social engineering attack & botched unlock of 1/4 of tokens. Price is bottomed & should 10x due to mainnet & top 5 exchange listing. SOL type of growth. Solid fundamentals & long term play #DontMissOut #crypto
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Jenni Vahter
(@jenni_vahter) reported
@etrade I have done this and also your customer service has confirmed that I’m signed up emails only. Still getting letters…
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Sharp
(@OptionsSharp) reported
Anybody know how to upload 1099 form from E*trade to TurboTax? Really dont want to manually enter 1000+ trades... It's pretty clear @etrade and @turbotax aren't going to do anything to fix the issue since they have known about it for months
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Jazzartdesign
(@jazzartdesign) reported
@etrade where is deaf/hoh account support? I need immediate support for my account and I cannot call phone number.
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Andy
(@chitowndude312) reported
@etrade does anyone work there? Been on hold for 3 hours and you don’t answer my direct messages. Please help trying to find a wire.
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Jazzartdesign
(@jazzartdesign) reported
@etrade Where is deaf/HOH support accommodation? Not having an email or chat support feature to accommodate people who can't talk on the phone is a serious violation of the ADA.
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Roulette
(@RouletteKing4) reported
@etrade your app has a bug in it. If I have 10 options and want to sell 1 option at market, the preview screen will put the order for 10 and not 1. Then I have to cancel and do it again and then it will work. Happens every time. Just tried it now.
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TooTall
(@sellpropertyFL) reported
@WillyMeatsauce1 @etrade Who ******** does your taxes H&R block?
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chrisTgrace
(@chrisTgrace) reported
@etrade Any plans to fix your abysmal 2FA implementation? Add support for authenticators not supplied by @symantec?
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DEEP STATE
(@MtHoodSasquatch) reported
@etrade Hey your dumb system wont let me open my mandated employee stock brokerage account and no one at E-Trade is at work to help since it's a "bank holiday"
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Shinobi Signals
(@ShinobiSignals) reported
@WillyMeatsauce1 @etrade Unknown proceeds? For me that was $SPX causing an issue
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Shawna Kat Bell
(@kat_shawna) reported
@chitowndude312 @etrade I'm also have the same issues. I can't stay on hold for hours on end. @etrade seems to be willfully okay with this low level service.
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Steve Watne
(@swatne) reported
…Just wondering. Does this mean a) @etrade can’t hire enough customer service reps (poor pay?), b) E*Trade has problems & is being flooded with calls (it is the end of tax season), or c) a bit of both. Whatever it is doesn’t bode well for the company - time to move investments?
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Robert Dobson
(@Bob_Dobson) reported
@etrade your technology doesn’t work. Resetting password through IVR and temporary password does not work. Virtual chat flips off password reset process when trying to enter your user ID. Maybe fix your technology and you would not have two hour wait times for customer service.
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remix20
(@remix_2O) reported
@etrade Anyone working in Etrade customer service? Trying to reach Retirement Services by phone and nothing but elevator music for 25 minutes. No answer.
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Common Cents (Natural immunity) (Seed Oil Free)
(@Enorec) reported
@etrade waiting 2+ hours to speak to a customer service rep is outrageous and unacceptable.