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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (61%)
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Website (29%)
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Trading platform (11%)
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Withdrawals (%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Trading platform | |
| Camden |
Login | |
| Chicago |
Trading platform | |
| South Dennis |
Login | |
| Pacifica |
Login | |
| Berryville |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@SteveEsker) reported
What’s happened to @etrade? They lock my account and tell me to call and they don’t answer “account activation”…. Waited for over 30 minutes. No call back feature, no estimate of how much time of mine they are wasting, no help. I’m still locked out. 🤬
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Chad Ridings
(@ChadRidings) reported
@etrade Ridiculous! This post is from 2 years ago and you still haven't invested money into your Customer Support?! I bet you gave your CEO a ton of money, but none invested back into your product. This crap needs to stop! Leadership squandering money and not investing in the product.
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Jennifer Hanks
(@JenHanks) reported
@etrade @CoachSosland @etrade - no they are not. I have tried for weeks to get an issue resolved and get no service.... me thinks yall stole all the money and are f-ing people over.
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Anne-Caroline Tanguy
(@anecaro) reported
@etrade Btw the music is bad (I remain polite). You might want to hire people to answer the phone.
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Chad Ridings
(@ChadRidings) reported
@etrade Ridiculous! This post is from over 2 years ago and you still haven't invested money into your Customer Support?! I bet you gave your CEO & shareholders a ton of money, no questions asked. This crap needs to stop! Leadership squandering money and not reinvesting in their product.
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Bulllogic
(@BullLogic) reported
@etrade pro platform gone to ****. Alerts never work anymore. They only wanna use app. Power etrade the worst. Who the hell designed that pos. You guys just wanna drive away business? Look at webull and take a lesson.
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JohnBelleville
(@glengarrygl) reported
@GailHedglin @etrade the worst service- be like me. Start moving accounts. Over $1million there and they don't care. They don't deserve your business
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TB
(@TbBagger) reported
@Gianlu77Gian @7219Giangy @etrade yes private. no problem
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Dunkle McPhee Esq.🌻🌻
(@0bm) reported
@etrade The constant hour hold times is weak, and I’m positive the first person I talk to will not be able to help.
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Muffin Sniffer
(@SnifferMuffin) reported
@etrade Your service is beyond awful. Waiting on that message reply from you, it's only been 43 days since I sent it. Unprofessional clowns run this show that would rather have their clientele leave than hire more staff and pay them a living wage.
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MD H
(@MDH88931540) reported
@etrade Etrade told me to go file a police report and an affidavit when I contacted them about a fraudulent trade on my account in which I lost money (less than $50). Really?! I've been a client for over 10 years and these are the hoops I need to go through first before you'll help me?
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Harry Haller
(@harryhaller62) reported
Hey, @etrade - it's been more than an hour, and I still haven't gotten any response. Is this an ETrade problem or a result of ETrade Bank having been bought out by @MorganStanley?
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JohnBelleville
(@glengarrygl) reported
@etrade @Chunami no you don't. If you appreciated customers, you would service them. I'm currently in the process of moving accounts. a litttle over $1million in the accounts and they treat you like garbage
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Jennifer Hanks
(@JenHanks) reported
@etrade - your customer service sucks. I need help. After weeks and literally 22 hours on hold --- I keep getting hung up on and they don't call back. No one can help me resolve. F-ing do something.
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Matthew Graham
(@lapsu) reported
Why does @etrade keep emailing me about newly vested options that are underwater? Wtf kind of investment advice is that?
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uɐᴉ
(@0xAccessDenied) reported
Anyone else having issues login into @etrade ? Can't get in on website, or the two mobile apps.
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Matt Sosland
(@CoachSosland) reported
@etrade No matter what time I call, your hold time is over 30 min. You need a chat feature as well. I need help please.
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Jason Kawazoe
(@bcknbus) reported
I guess @etrade customer service has crashed with the market! Worst ever! 90min wait and worst service this is why offshoring work is a thing #Banking #trading
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Harry Haller
(@harryhaller62) reported
@etrade I'm a current ETrade customer, and I've been trying to open a checking account for the past week. I called customer-service number, and the system told me that the wait time was 2 hours! I want to open an account, and ETrade/Morgan Stanley is making it nearly impossible.
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MonsterMTG
(@MonsterMTG1) reported
@nobullshytrader Yea @etrade had become one of the worst brokerage companies...they allow insider manipulation and im leaving these clowns
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Brad Gould
(@PSLShutterbug) reported
Anyone continuing to experience awful customer service from @etrade ever since @MorganStanley took it over? After 25+ years there, @Fidelity is starting to look really good #customerservicefail
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MD H
(@MDH88931540) reported
@etrade Etrade told me to go file a police report rather than assisting me with a fraudulent trade on my account... this is the lack of quality service and loyalty I got as a client. Wow!
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Jennifer Hanks
(@JenHanks) reported
@etrade - your customer service sucks. No one answers emails, phone calls, chats - holding for hours and no service. UNACCEPTABLE.
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Dunkle McPhee Esq.🌻🌻
(@0bm) reported
There must be better support at @etrade. I was last able to login 3 years ago after my investment account was purchased by etrade, and I haven’t bee able to login since. Can’t reset my password online, the automated phone system “reset it” and it didn’t work.
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Senior Master Sgt Zach
(@SMSgt_Zach) reported
@etrade Since your Customer Chat doesn't work on my app and nobody answered my email to your brokerage... Do you foresee any issue delivering my #APE dividend to my account? #CHECKMATE
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JohnBelleville
(@glengarrygl) reported
@etrade @lapsu good luck - you will be on hold for literally hours. I'v'e already started moving accounts away from them. I hope to have all my accounts moved by the end of the year. Nobody there can help. Beleive, i've tried
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JohnBelleville
(@glengarrygl) reported
@JenHanks @etrade they are the worst. be smart and start to move accounts elsewhere. They have no appreciation for customers. Just read the same bot platitudes that respond to your tweet
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Gail
(@GailHedglin) reported
@etrade still a 30 min wait time and all i want to do is put chg address i dont see that on my acct..or website...bad cust serv
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Furinkan
(@furinkan) reported
from
Sydney, State of New South Wales
@etrade It's fine, my W8-BEN was submitted and processed quickly which is reassuring. :) This is a usability issue though, not a support issue. It'd be great if it gets passed up the chain for improvement
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Steve
(@SteveEsker) reported
@glengarrygl @etrade I agree. Morgan destroyed customer service @etrade