E*Trade status: trading issues and outage reports
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Full Outage Map
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Problems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
- Login (60%)
- Website (28%)
- Trading platform (10%)
- Withdrawals (1%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Columbus
|
Website | 4 days ago |
|
Ontario
|
Trading platform | 5 days ago |
 Noida
|
Login | 9 days ago |
|
Westminster
|
Login | 11 days ago |
|
Aiken
|
Withdrawals | 12 days ago |
|
Los Altos
|
Login | 13 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Gil (@beardbrewery) reported@etrade seeing errors while trying to order a hardware token for MFA.
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Olataytay (@Olataytay) reported@Jcazz17 @etrade Td just as bad anymore. Seems they all suck
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Apurv (@apurv888) reported@etrade So many hidden fees n charges!!I ws charged total $75 insufficient funds fee for a few transfers which failed due to issues in ur system as I had funds avlbl in my accnt.Hrs f hold tym to reach an agent only to b told dat nothin cn b dn to revert the fee!! @bbb_us @SECGov
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Adam (@TheToonofToons) reported@etrade Please roll back this update for the mobile app. It’s slow and it sucks.
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KiKi 🐚 (@123Kiki) reported@EVFollower1 @etrade I actually got a really good service rep today. If you do finally get somebody on the line after a very long hold make sure they take your number because sometimes say “accidentally“ disconnect you. They are not using any offshore customer service agents. Many complaints.
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SmokinJoe (@BeastofBayonne) reported@etrade Is there any way to get customer service besides the telephone? The wait times are ALWAYS over 30 minutes, even when I've tried in the middle of the night! I need assistance!!! #etrade
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SantiagoFuentes (@santiagouentes) reportedthey got me good **** @Fidelity @etrade and whoever supports them
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David Schlesinger (@DSchlesNYC) reported@etrade is your message center not working? I can’t send a message regarding my account.
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Chuck deNicolo (@denicolo_chuck) reportedHas anyone else had problems getting through to Customer Service at @etrade ? They rejected my 401K rollover check and I can't speak with anyone to fix it. Before @MorganStanley bought them was able to reach CSR. Losing confidence in E*Trade for my IRA.
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Mick Bryan (@mic_bryanD) reported@etrade Dm now if you need help on bills 💵 💯 legit #etrade
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Melissa Raulston (@mraulston) reportedWhat is the poin of this stupid @etrade commercial. - that infants run their trading floor??? Petty rant, I know, but I HATE that commercial and do not understand the messaging...at ALL.
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Xing (@Xing22377061) reported@daytradingmom22 Was your issue with TD resolved? It's weird that @etrade showed the correct info yesterday, but today the price paid shows $0 instead of $9.90ish. I will wait a day or two to see if the website updates.
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Brian Wacha (@brianwacha) reported@StarstreamEnt @etrade @etrade There is an urgent problem here that needs addressing. Please take a look ETrade $SSET
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akmk (@akmk) reported@ReganHentz @etrade @atomly Congress should pass a law requiring minimum ten minute wait for customer service representative on major financial institutions like etrade..
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Philthy (@pnm8) reported@etrade do you have any actual humans working customer service? I’m been trying to get ahold of someone for the past week re:an account issue and I just wait on hold non stop. Piss poor service.
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Paul Tucci (@ptucci) reported@etrade worlds worst customer service. They hide behind ‘self service’ but it’s always 90 minutes to get them on the phone e. A big corporate f—k you to E*Trade
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Elisa F (@elisa4000) reported@etrade trying to reach someone in customer service both your phone and live chat are not working/down.
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My Name Is Not Jonas 🥃 (@theRealNotJonas) reportedHey @etrade - why does it sound like all of your CX agents just rolled out of bed and would rather be doing anything else? I mean, it’s probably true but damn. #etrade
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KiKi 🐚 (@123Kiki) reported@etrade @etrade worst customer service in the world. I messaged you here on Monday… I have yet to receive a reply Then I tried the message center again on the app …unable to either chat or direct message. I tried calling again today but got dropped after a wait. #etradesucks
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Blue-Saga AR (@BlueSagaVirve) reported@MorganStanley @etrade 1099 error will cost a taxpayer - guess who....customer service is clueless - someone in consumer affairs should look into this - too much power and not enough accountability
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Vic⁷ | Namseoks wife (REAL) (@hobious613) reported@etrade been trying to call you twice now. Can someone help me?
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Valerie Stern (@VHS216) reported@etrade I've been trying to get in touch with a customer service rep about an issue with my account for 3 days and every time I call it says there is 90+ minute wait (!!!!). Is there another number besides 1800etrade1 or place I can leave a message?
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KH (@khaleessiiiiii) reported@etrade hi! I have been trying to contact your customer support team for the past 3 months, each time I called, there is a 90mins+ wait time. There is no online chat option. You also do not operate during the weekend. Please tell me what is the best way to speak to someone??
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Regan Hentz (@ReganHentz) reported@etrade @atomly Are you kidding?!? 90min wait for customer service on your ‘24/7’ phone line??? That’s outrageous.
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srin.nj (@srinnj80) reported@etrade waiting on the phone for 150 minutes now. this is the worst customer service.
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Yog-Sothoth (@VirtAberration) reported@Jcazz17 @etrade maybe it will catch up to fidelity's god awful mobile app lol.
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BOURNETOBERICH (@BOURNETOBERICH) reported@Jcazz17 @etrade Agree, because they trying to copy other people, just keep it simple, if it not broken don’t fix it .
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Joe Jenkinson (@jjenkinson68) reported@etrade I have been trying to get through the beneficiary's department for weeks now. I have requested multiple call backs with no response. My plan is to cancel all services, since Morgan Stanley acquired Etrade the service is horrible. I need someone to contact me
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Virve (@VirveVirtanen) reported@MorganStanley @etrade your 1099 error will cost me - customer service is clueless - someone #consumeraffairs should look into these guys - IRS is not coming after them....
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SantiagoFuentes (@santiagouentes) reportedLink from yesterday about transactions :BAD SERVER @etrade ?!?!!?