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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (43%)
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Website (30%)
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Trading platform (26%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laredo |
Login | |
| Needham |
Login | |
 Kralendijk |
Website | |
| Charlotte |
Website | |
| Elmont |
Login | |
 Wellsford |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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CLETalkingHead
(@etalkinghead) reported
@etrade tell someone in customer service to answer the phone. I’ve been on hold for 2 hours and counting….
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#️⃣RichestOpp!!
(@SchoochyMoney_) reported
@etrade I need help creating account customer service says experiencing issues & hang up on me
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Human Person
(@Iluvjavascript) reported
@etrade Traders think: @etrade customer service sucks. 90 minute wait time to speak to someone? For comparison, @TDAmeritrade wait time is between 2-4 minutes. Fix it.
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Schito
(@Schito_74) reported
@Jcazz17 @etrade It's amazing isn't it. TOS still has the level2 issue on stocks that move incredibly fast at the open. One would think they would have peeps that know what they do for this stuff.
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Regan Hentz
(@ReganHentz) reported
@etrade @atomly Are you kidding?!? 90min wait for customer service on your ‘24/7’ phone line??? That’s outrageous.
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Apurv
(@Apurv50337123) reported
@etrade trying to reach customer service from past 2 weeks via call, have been on hold for hours and hours, still no response.
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David E. Lovas
(@davidelovas) reported
I would strongly caution anyone considering an account at @etrade to consider elsewhere. I have been on hold now for over 30 minutes and my money is essentially trapped. This is completely unacceptable and I have filed a complaint with the BBB. Please contact me AT ONCE.
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EBITDAtiger 🇺🇦
(@EBITDAtiger) reported
Anyone else having problems with Power Etrade? @etrade
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Yog-Sothoth
(@VirtAberration) reported
@Jcazz17 @etrade maybe it will catch up to fidelity's god awful mobile app lol.
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Olataytay
(@Olataytay) reported
@Jcazz17 @etrade Td just as bad anymore. Seems they all suck
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KiKi 🐚
(@123Kiki) reported
@etrade Your customer service is horrible. I’m not waiting two hours !!
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Xing
(@Xing22377061) reported
@daytradingmom22 Was your issue with TD resolved? It's weird that @etrade showed the correct info yesterday, but today the price paid shows $0 instead of $9.90ish. I will wait a day or two to see if the website updates.
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Philthy
(@pnm8) reported
@etrade do you have any actual humans working customer service? I’m been trying to get ahold of someone for the past week re:an account issue and I just wait on hold non stop. Piss poor service.
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Vic⁷ | Namseoks wife (REAL)
(@hobious613) reported
@etrade been trying to call you twice now. Can someone help me?
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Animesh Sharma
(@INS_animesh) reported
@etrade Estimated wait time of 90 minutes!! Please let me know if I can get help some other way!!
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🍋💎🦍Your Mktg Girl 🦍💎🍋
(@your_mktg_girl) reported
@etrade In that time, I found several bugs that could have exposed several financial security risks (at one point people could login to other peoples accounts on tablets if it was cached, no 2-step security or anything.
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BOURNETOBERICH
(@BOURNETOBERICH) reported
@Jcazz17 @etrade Agree, because they trying to copy other people, just keep it simple, if it not broken don’t fix it .
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BoredInTheHouseTrading
(@bored_trading) reported
@AmaraDabbara @etrade @ClarkWGriswold0 That's what we call Customer NO Service. I noticed today the layout has changed and when you sort by gains, losses for the day it only does so for a hot second. I suspect it's NOT worth my time to call them. Ugh.
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Elisa F
(@elisa4000) reported
@etrade trying to reach someone in customer service both your phone and live chat are not working/down.
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🍋💎🦍Your Mktg Girl 🦍💎🍋
(@your_mktg_girl) reported
@etrade I had access to customer's live data even though it wasn't necessary. I could easily get in to the production environment and see anyone's stocks or holdings.
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My Name Is Not Jonas 🥃
(@theRealNotJonas) reported
Hey @etrade - why does it sound like all of your CX agents just rolled out of bed and would rather be doing anything else? I mean, it’s probably true but damn. #etrade
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SmokinJoe
(@BeastofBayonne) reported
@etrade Is there any way to get customer service besides the telephone? The wait times are ALWAYS over 30 minutes, even when I've tried in the middle of the night! I need assistance!!! #etrade
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Martin Farley
(@MartinFarley55) reported
@etrade Three hours on hold, worst customer service ever. Different story every time on rollover account transfer.
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Lane Buchanan
(@LaneBuchan219) reported
@etrade your mobile app is complete garbage. Fix it !
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KiKi 🐚
(@123Kiki) reported
@etrade you don’t have message center available and your wait tile on the phone is 90 minutes !!! Wtf
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SalTrades💰
(@SalsTradingOTC) reported
Man ETRADE is such a horrible ******* brokerage @etrade. The app is incredibly slow, I’m over here trying to market sell my shares and these mfers can’t even get their app to function properly
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Texascarman2
(@texasman1957) reported
Been on hold for 2 hours and 35 min. I spoke to a person for 35 seconds and naturally she doesnt know ****. Why is she answering phones if she cant help ****? @etrade @MorganStanley
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TwoThree
(@TwoThreeTrades) reported
@Jcazz17 @etrade Yeah I noticed that too, wtf. I thought my connection was bad haha.
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🍋💎🦍Your Mktg Girl 🦍💎🍋
(@your_mktg_girl) reported
@etrade Once news that I was being let go spread through the company, employees were queuing up in the HR head's office to complain that I should not be let go and that I was a priceless asset to the company. Most of those people no longer work there either. I wonder why.
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Adam
(@TheToonofToons) reported
@etrade Please roll back this update for the mobile app. It’s slow and it sucks.