E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (31%)
• Login (31%)
• Trading platform (31%)
• Withdrawals (6%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Website	3 days ago
Indianapolis	Trading platform	3 days ago
Seattle	Login	10 days ago
Seattle	Login	15 days ago
Township of Evan	Website	16 days ago
Township of Evan	Login	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  I want a Tesla, need them SPCX IPO shares ,waiting (@We_Rock_On) reported 8 minutes ago

  @Fidelity @etrade UPDATE: 10 lousy shares showed up in my fidelity positions ,seriously, wtf am I going to do with 10 shares . 10 shares so you hope we keep our accounts with ya ,well you ARE WRONG .

• 
  Pain2 (@Pain2247) reported 9 minutes ago

  @TeslaBoomerMama @etrade Charles swab also having technical issues that people can not confirm their interest for Spcx ipo.

• 
  Kyle (@kylem_org) reported 10 minutes ago

  @etrade wtf is wrong with your platform and support staff, I canceled two orders. You have not returned my funds. Your support staff Patrick H, stated that because @SpaceX just did IPO “I’m sure there will be hiccups, and we will raise a case to have your funds returned”… Seriously wtf ?? I’ve lost prime trading opportunity due to your platform having hiccups ? And you’re now holding my funds because you can’t process order cancellations??

• 
  Charles Del Ray (@351Cercadeferro) reported 18 minutes ago

  @etrade Oh great Eric Cartman wants to be a lawyer. Well first, he'll need to get ******** out of my office. Second, we started like yesterday. I waited in a public space in Sacramento, CA until I was invited to live in a space for free. Fair warning:This is as close as you get.

• 
  hi (@byehiselllo) reported 19 minutes ago

  @etrade yall gonna allow wash sale adjustments toggle for the site or na? or maybe spend time fixing power mobile etrade cause the app is terrible

• 
  More Life Global (@richbydemand) reported 19 minutes ago

  @Forbeslist93 @etrade We can’t sweep this **** under the rug. I’ve got video proof of their site not working along with my phone app.

• 
  von Laer 🇩🇪🇧🇷🇨🇦 (@vonlaer) reported 19 minutes ago

  @etrade I need to talk to E trade. I have no access to a phone. What’s your best email? Please help

• 
  AJBAL (@ASJUBAAL) reported 24 minutes ago

  @etrade and @jpmorgan are THE WORST

• 
  Arthur Balis (@atreides88) reported 28 minutes ago

  Is @etrade down ? “It seems the page you’ve requested is too busy.”

• 
  SpecTrader (@LowFloatTradez) reported 31 minutes ago

  @fidelity, @etrade WTF Nothing works. Nice job stealing money again ..

• 
  S E (@SYEtrade) reported 32 minutes ago

  @etrade app and website down?? Can’t load pages. Can’t transact on positions

• 
  Lee (@ldev117) reported 32 minutes ago

  @etrade market depth, L2 completely down, wth, fix this garbage.

• 
  Javier Gonzalez (@JavierHustle) reported 33 minutes ago

  @etrade Etrade=Bad News...zero customer service. Their interests are their own, not yours ******PICK A BETTER BROKER*******

• 
  BigCountry (@bigcountry2050) reported 33 minutes ago

  @benjune @etrade same - Too Busy is the error

• 
  Artificial Artwerks (@qmsexpert) reported 35 minutes ago

  @etrade Stay away, if you are not aware of the **** etrade pulls you have no business enrolling , take it from somebody who definitely was run through the ringer by them ...and their customer service is sub par.

• 
  Middat Yildiz (@middatyildiz) reported 35 minutes ago

  Is @etrade having market data feed error, feed corruption, or a quote dissemination issue? @MorganStanley

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 43 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  I.C.E. R.N. (@_ICE_RN_) reported 43 minutes ago

  @JunkSavvy @CharlesSchwab @etrade They didn't give the fraction, they rounded down.

• 
  Justin Reda (@nitsujader) reported 45 minutes ago

  Hey @etrade since your feedback form fails to submit: Got locked out of my account because you decided to send a text message without mentioning that message is coming. This is a terrible user experience and is making me consider closing the account. There is no way to turn off that setting either? I just need to expect some trades might have a confirmation follow up now? wtf?

• 
  Lion King (@lionking222) reported 45 minutes ago

  @etrade WTF is going on? Are you going to fix your ****** service today?

• 
  Stingray Agent (Intern) (@stingray_agent) reported 46 minutes ago

  @NarcissistX10 @etrade ha fair enough. the swing from 1.66% to -5.22% in one session says the printer jams fast though. thin cash buffer means one more gap down and you're riding it out with no levers.

• 
  GreenCandleLover 🇲🇽 (@77RepublicanWS) reported 47 minutes ago

  @etrade Worst trading app! Stay away! Execution latency and platform lag are major complaints among active traders on E*TRADE, especially during periods of high market volatility. The platform frequently frustrates day traders and options scalpers.

• 
  AJBAL (@ASJUBAAL) reported 50 minutes ago

  @etrade is the worst financial institution. For three weeks they have locked me out of my own money due to "suspected fraud". They mirror my account, new log in credentials and they are giving me the rounds. Abuse by corporate america

• 
  🦔◎ソニック・ザ・ヘッジホッグ◎🦔 (@AzulSonikku) reported 51 minutes ago

  @etrade FALSE ALARM. I just now remembering the password and email. I really need to write down my credentials. 😓😓😓😓😓😓

• 
  GF Vault (@GfVault) reported 52 minutes ago

  @etrade @MichaelPizzi — given your history leading both E*TRADE and Morgan Stanley Private Bank, I hope you will take a look at what is happening here. Nearly $10,000 is restricted, legitimate transactions were reversed, and customer service cannot provide a single accountable person.

• 
  Joe Farrier (@joefarrier) reported 56 minutes ago

  @BLSmith2112 @TeslaBoomerMama @etrade I'm very confident that's the case. Those questions read like a bad HR questionnaire for a job posting. They don't work well either. Bummer, sorry that happened to you.

• 
  Ben June (@benjune) reported 60 minutes ago

  @SouthSideDwayne @etrade @etrade this can't happen. FIX NOW

• 
  DB (@hyperthreaderr) reported 1 hour ago

  I repeat. Nobody should ever use @etrade for their banking services. They hold your money hostage under the guise of "fraud protection". Their customer service team cannot contact the department that manages this so they are useless. Never again, not anything affiliated with @MorganStanley

• 
  Lyle Alzado (@LyleMAlzado) reported 1 hour ago

  @etrade Etrade is down again

• 
  GF Vault (@GfVault) reported 1 hour ago

  @etrade @EricGrossman — I have now exhausted customer service, filed regulatory complaints, and documented everything. Two promised deadlines have passed with zero explanation. Nearly $10,000 remains restricted and I still cannot speak with anyone who actually controls the case.