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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (45%)
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Website (36%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Panaji |
Website | |
 Cypress |
Website | |
| Fort Lauderdale |
Login | |
| Portland |
Login | |
| Inkster |
Login | |
| Geneva |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Joel
(@Joel80974212) reported
@Chunami @etrade Perez_hack_ on Instagram will fix it for you in minutes.
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Vaughn Finefield
(@okeedoke90) reported
@etrade not sure why customer service sucks covid is over
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Banana
(@Bananaz2017) reported
@IBKR Since 24 Jan I have been in touch with #IBKR customer service to help solve a critical issue with my portfolio positions. It's end of March and very little to no progress has been made. Defo NOT a no. 1 #Platform . @etrade did a much better job in a fraction of time.
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John Beilowitz
(@JohnBeilowitz) reported
@etrade why is it so hard to reach customer service? 90 minute wait times? in the middle of the business day? I moved all my assets from @TDAmeritrade to you guys. Looks like I am moving those assets right back to @TDAmeritrade. This is seriously atrocious customer service.
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Anthony
(@Anthony_IV) reported
@etrade you app is terrible. It’s completely unreliable and I need to close my account and go elsewhere. It has gotten worse since Morgan Stanley got involved. Im so disappointed. This is my experience 20 time last a day. Loading circles and freezing!!
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Akshay Jha
(@akshayjha94) reported
@madmoneyrenato @etrade Did they find a solution for this? I still cannot log-in
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ErockSca
(@Erock03644728) reported
@concodanomics How different from @RobinhoodApp or @etrade ? Serious question. They're providing a service rt?
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gustavo
(@unitedgus) reported
@etrade is your system down? I've been on hold for 3 hrs and counting. I have a concern that needs immediate attention. Please let me know how else to get a hold of you. PS: also sent a msg via twitter
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Mike Visagie
(@MikeVisagie) reported
@etrade your customer service is awful. Been trying to change my tax status for a number of weeks. Service is atrocious! I phone, I hold and hold, and hold... Please could someone @etrade help me!
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HamChu
(@Chunami) reported
@etrade how do i get in touch with customer service. No one answers the phone!! I’ve been calling for days and on hold for 40+ minutes.
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Anthony
(@Anthony_IV) reported
@etrade fix your garbage pro app on iPad!!! Option prices never show. I have to close out and reopen multiple times a day. This app is trash since MS took it over. :-( @MorganStanley
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Jon Diesel
(@bustaroni) reported
@etrade I need help getting my password. Your automated phone system isn’t working. I have been on hold for 90 min
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Doug Walkinghorse
(@walkinghorseMT) reported
@etrade @DCarey3 Call customer service? All you get is a two hour wait time.
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Jesse Shao
(@rabbitwoodrun) reported
@etrade @_tizzle My phone was stolen this past weekend, and I was using Symantec VIP access to get into my eTrade account. Now I can no longer access it, and have been on 10+ hours of calls this week with no answer from Customer Support. On phone for 3 hours currently. Any help???
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zhil
(@socksoff5thave) reported
@etrade Why can I not log into my account? wtf
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shitco_investor
(@Shitco_investor) reported
taxes have me down... trying to use @turbotax but it won't import my @etrade 1099 --- it worked fine last year. What's going on e-trade? turbotax? I see this is a typical problem people are having this year (but not everyone...)
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Mark Hartley
(@bgameduck91) reported
@etrade After 2 hrs on hold waiting for a cust service agt on Friday and today 1 hr 50 min on hold my frustration level is at an all time high. Your online messaging directed me to call the cust service #. Pls DM to get my very simple request resolved. #badcustomerservice
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Doug Walkinghorse
(@walkinghorseMT) reported
@etrade As a POC, I’d be happy If customer service didn’t put you on hold for two hours.
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shitco_investor
(@Shitco_investor) reported
and I think this is an @etrade problem because I also purchased @HRBlock this year and went through the whole process -- same result (i.e., would not import my 1099)
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jkommer78
(@jkommer78) reported
@etrade Why is your customer service so terrible. I've literally been on hold for over an hour. Just pathetic
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Steven McLoughlin
(@_tizzle) reported
@etrade do you offer a 2FA solution using a third party authenticator such as Duo, Authy or Google? I would prefer to not use the Symantec mobile app. Thank you in advance for a prompt response.
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Everett Buirch
(@everettbuirch) reported
Is the @TeamTurboTax and @etrade integration broken? Can't import my form.....
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Jack
(@jgaff12) reported
@etrade called the customer service number today and was on hold for 3 hrs and y’all never picked up. After being told 30 minutes on waitlist
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Allie Habanero
(@alissetty) reported
Hi @etrade! Your wait time is grotesque. I’ve been on hold for an HOUR. No one is answering, just your stupid happy go lucky music on repeat. I understand other ppl need assistance but this is extreme.
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Gail
(@GailHedglin) reported
@etrade ETRADE PRO HAVING ISSUES AGAIN!! PRICE INCORRECT ON AT LEAST $PDD
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Jeremy Brown
(@jerdoubro) reported
Impressive wait time, @etrade. I'm up to 2 hours, 24 minutes so far. Very dramatic music. Reminds me of 80s action TV show intros. But only three of them - over and over and over... I also like how periodically it tells me I can solve access problems online. If only...
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Debby Jacoby
(@debbyj18) reported
@etrade #ETrade #MorganStanley @MorganStanley GET IT TOGETHER! HORRIBLE. AWFUL. INEXCUSABLE. 7 months trying to move accounts and NOTHING but excuses. Phone wait times MORE THAN HOUR AND A HALF. This is NOT #CustomerService
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Grayson Tumult
(@GraysonTumult) reported
@etrade Very disappointed in the lack of customer service. Live chat must be dead because no one is ever available. Apparently Morgan Stanley ruined your platform. Time to move my accounts to a new brokerage.
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Mark Hartley
(@bgameduck91) reported
@etrade after waiting close to 2.5 hrs I finally connected with a agent who listened to my situation then sent me to a cust sat survey with no resolution. Do I get to spend 2.5 hours more on hold? Are you kidding me? #awful
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Tommy Deming
(@TommyDeming2) reported
@etrade @_tizzle Cant get ahold of anyone three days in a row 90 minutes on hold wtf!!!!!!!!!!!!!!!!!! Cant login!!!!!