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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (38%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login | |
| Torrance |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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anneliese
(@anneliesehope) reported
@etrade please save me from @TDAmeritrade. Their customer service is terrible. How do I open an account?
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MRM
(@mikmay20) reported
@etrade Congratulations! Your customer service is so bad that you lost me as a customer! Looking forward to leaving bad reviews wherever I can. You suck
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Jennifer Daniels
(@JenLDaniels69) reported
from
Palm Coast, Florida
@etrade you continue to advertise on a network which promotes lies regarding our election process? This has contributed to the act of Sedition which caused the death of five people. Blood is on your hands.
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Imagine
(@Paradyess) reported
@tayls1414 @etrade DITTO ! your customer service is ridiculous- starting my negative reviews on Yelp and Trust Pilot today.
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k3vl4r
(@k3vl4rh) reported
@etrade your charts are broken.. AGAIN!
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Hamid Mokhtari
(@hmokhtari92) reported
@etrade would you please help me to understand why after 35 mins on the line still no customer service agent has answered my call to help!!! Not first time this is happening.
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Imagine
(@Paradyess) reported
@etrade @tayls1414 Why are you advertising as a “no commission” broker when you charged me $14/ea for 2 recent sales of Nasdaq listed stocks (not OTC). Your customer service message responses are barely legible -when you bother responding. Chking out all your BBB complaints now
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Scott Lehman
(@ScottL0413) reported
@etrade I have to tell you E-Trade, as a new customer you have probably the worst customer service I have ever experienced. 4 hour hold times are not OK.
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Deyo 🧢
(@ndscherer) reported
restriction under federal securities regulations." Basically it takes 2-3 days for funds to settle, when I feel that it ought to be instantaneous, in my opinion. I am using @etrade but I assume many brokerage accounts also have slow 2-3 day settlement periods.
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Deb
(@ralstats) reported
@etrade momentum bar is not working.
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Imagine
(@Paradyess) reported
@etrade your customer service sucks ! Cannot make someone hold for over 44 minutes and 178 on the live chat! Is it b/c you’re secretly charging commissions on sell trades on stock that ARE NOT OTC ??? Answer your phone or my next call is to BBB.
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Scott Lehman
(@ScottL0413) reported
@CagerCreel @etrade Cancel and go with Robin Hood, it is absouloutely ridiculous that we pay them for this type of service.
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Zach
(@ztmingus) reported
Name a worse customer service experience than @etrade. I’ll wait.
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Melissa Barry
(@melissabarry) reported
Minute 56 on hold waiting for @etrade customer service. Wow. I understand you are busy, but at least implement a call back feature! This is really terrible.
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Jermain Garcia
(@JermainGarcia) reported
@ztmingus @etrade Are they down?!
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DS
(@Swarming_Zone_D) reported
@etrade why is the Strategy Scanner function in tools not working? I have several custom scans set up but they’re not accessible. What is the timeframe to have the functionality active again. Not having this capability is going to turn off short term traders.
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John Gonda
(@FollowGonda) reported
from
Forest Hills, Michigan
@etrade is it normal to be on hold for 39 minutes and counting trying to reach customer service? #FAIL
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HTbyJ
(@h_tby) reported
@etrade it's not comforting when I'm watching script errors popup in console, while trying to figure out why my order details won't show when I click on them. #imnotgettingpaidtodebugyou
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Corey Field
(@cfield23) reported
@oaslam2 @AskRobinhood It's ridiculous - go to @etrade as their support and platform is so much better. I've used them for the majority of my funds for a long time now, and decided to test robinhood out but I'm wildly disappointed.
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Wes Citti
(@simcitti) reported
@etrade Are there log in issues right now? I'm able to change my password but unable to use it to log in. Wait time for support is currently 134 minutes.
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J A Fields
(@jafieldstweets) reported
I just spent 4 hours on hold for a live chat with @etrade who told me they can’t help me since I’m not logged in and I’ll need to log in and open a new chat. The estimated wait time is another 3 hours 😡
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DOLO Buckwheat Steve
(@Loyal_dreamer) reported
Bruh pick up da Mf phone damn @etrade
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Subie Rumble
(@RumbleSubie) reported
Guess what, @etrade, not only am I still on hold (248 minutes), but you don't answer your messaging service via the website (230 minute wait time to go), you don't answer your Facebook messages, you don't respond via Twitter. Who is running your custom service department?
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Robert
(@robs3131) reported
Hey @etrade your ‘customer service’ wait times are atrocious - I was on the phone on hold for 2 hours yesterday and 1 hour today. Unacceptable!
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Biden is the President-Elect 🇪🇺🇺🇸 🏳️🌈 🏔
(@Presidentspank1) reported
@etrade can't access my account. Http/1.1 Service Unavailable
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erroneous
(@theerroneous1) reported
@etrade how about you get more people to answer the ******* phone because your costumer support sucks I wasn’t able to put money into my account. That stock went up $100 but I know I won’t see a dime of that from you guys #etrade #stocks #StocksToWatch
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Dornss
(@Dornss1) reported
Hey @etrade you can't keep traders on hold for 1.5 hours with $ on the line!! My etrade personal advisor is out on holiday and your live chat is down...so I should just go f myself? Shame on you @etrade #fintwit #DayTrading
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Just a city girl trying to make it in this big 🌍
(@mahoganytresure) reported
I'll be glad when I'm able to take my portfolio from @etrade to another broker because they do bad business and their customer service sucks!!
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steve
(@DiscreetCharmer) reported
@TipsTravis @etrade the mobile app seems to work. I'm having same trouble on desktop site tho.
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Anand
(@anand_rohra) reported
Hey @etrade , can you please implement some sort of wait time estimate when a customer calls in to speak to a service associate. 3 calls of 40+ mins and I am yet to connect with someone who can help me.