E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (33%)
• Trading platform (27%)
• Login (24%)
• Withdrawals (15%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
City of Saint Louis	Login	14 hours ago
Westland	Withdrawals	1 day ago
Huntsville	Withdrawals	2 days ago
Virginia Beach	Trading platform	3 days ago
Milwaukee	Website	3 days ago
Los Angeles	Website	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Badboys03 (@Badboysmarket) reported 5 minutes ago

  @etrade Major move must be coming if your website is down.

• 
  Steel_City412 (@jason_hemphill) reported 6 minutes ago

  @GailHedglin @etrade They’ve been ******* with my account all week. Every day this week I have not been able to make round trip day trades as if I don’t have over 25k. I’ve called them every day, they say they fixed it but same problem the next day. I’ve been on the phone with them for 1 hour as I type this

• 
  Andrew (@Andrew99Blue) reported 6 minutes ago

  @Maximus_Holla Marekts sitting on critical support. E-trade mysteriously goes down. I'm guessing we'll get access on Monday and accounts will be empty. This is going to be criminal. Come on @etrade. Stop being China.

• 
  Shalin Shroff (@shroff_shalin) reported 8 minutes ago

  @etrade wtf etrade does it really take an hr and more to fix the problem??

• 
  Dhongi Baba 🇮🇳 (@BabajiKaThullaa) reported 9 minutes ago

  @etrade What is going on? Orders are not going through. Customer service is on hold for 20 min. Are the systems down??

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 13 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  🦄 Fund.Drone.DefenseTech.Photonics $LPTH $UMAC 🐋 (@fundmyfund) reported 13 minutes ago

  over half an hour down - wow @etrade think we can live with 2-3 minutes here or there but this is insane

• 
  Koushik Ray (@realKoushikRay) reported 13 minutes ago

  @etrade Why dont you post here how long will the outage last instead of leaving so many people guessing? If you dont have an estimate, that is fine too, but right now you have a lot of people anxious and helpless without any information.

• 
  Heddge (@Bunty11311235) reported 13 minutes ago

  @BenBSP @etrade If your in the trade and losing money take screen shots and file trade enquirey this common for Etrade in Feb they paid me for the app down issue

• 
  Middat Yildiz (@middatyildiz) reported 16 minutes ago

  @etrade is having feed error issues. $MU $WDC $SPCX $GS @GoldmanSachs

• 
  The Original (Beyonceless) Jay Z 🇺🇸 🇺🇦 (@zman14) reported 18 minutes ago

  yeah, that "expected wait time" from @etrade is not accurate...now over 32 minutes. fix this. @MorganStanley

• 
  Citizen Watch Report (@Citizenwatchrep) reported 20 minutes ago

  @Faf_314 @etrade I submitted my case for compensation. If they proved yours please update me. First time I ever lost money due to outage, scary af

• 
  Islander Bob (@Islander_Bob) reported 21 minutes ago

  @etrade down again. You suck! Moving to @RobinhoodApp !

• 
  Buns&Coffee (@schang76) reported 22 minutes ago

  @etrade @MorganStanley did they buy Etrade or did MS sell themselves in a merger because they are one of the worst shops on Wall St that survived by getting bailed out by American taxpayers through trickery and blackmail? can't even keep the lights on properly on a trading day.

• 
  Aashish Patil (@aashishpatil) reported 22 minutes ago

  @etrade 3 days before tax deadline you choose to have system maintenance so I can’t access my tax documents.

• 
  Country Boy Contrarian Energy Construct 𓃵 🏹 𓂀 (@BakkenShale) reported 22 minutes ago

  --- No LIE @etrade has to be the WORST trading platform in the world. Nothing works. Zero customer service. The last guy I spoke to there lied his pants off about their cheap platform.

• 
  Mark Nathanson (@deepbkln) reported 23 minutes ago

  @etrade Your website does not send a code to login from a new computer when requested. How long is this problem going to continue?

• 
  Woton (@BlueWizard777) reported 26 minutes ago

  @etrade ******* banks. 4% vs 18%+ for credit Hope I live to see it all come crashing down

• 
  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 26 minutes ago

  --- Never trade on $MS @etrade its the worst trading platform I've ever seen. It was better 10 years ago.

• 
  Nick Jose (@nickgg10) reported 27 minutes ago

  @etrade E*TRADE is a brokerage built in 2007 and maintained by carrier pigeons. Awful communication, archaic platform, and customer service that exists only in legend. Don’t switch for the bonus. If you’re already there, leave—you don’t know what good service feels like.

• 
  Christine Barnum (@christinebarnum) reported 29 minutes ago

  Is @etrade app charts not working?

• 
  Mickey (@ELITESTOCKPICK) reported 32 minutes ago

  @Bunty11311235 @BenBSP @etrade How can you take screen shots if the app is down

• 
  Brand Guy (@brandguy2020) reported 36 minutes ago

  @etrade For past 2 years I submitted >100 feedback issues on how to make power E-Trade Pro the same as E-Trade pro desktop Nothing has been done except some tiny tweaks. ETrade management needs to get somebody to crack the whip and get this thing working

• 
  max2205 (@max2205) reported 44 minutes ago

  @wallstengine i bet mostly @etrade accounts that can't stand their new trading platform which they refuse to fix after 6 months released

• 
  Gail (@GailHedglin) reported 52 minutes ago

  @etrade PLZ ANNOUNCE ON CNBC OR X WHATS HAPPENING WE CANT LOGIN ...IM ON HOLD 45 MINS NOW ON PHONE..MUST BE REALLY BAD .

• 
  Mickey (@ELITESTOCKPICK) reported 54 minutes ago

  @etrade You should focus on keeping your website up so it doesn’t go down on a trading day

• 
  Gail (@GailHedglin) reported 55 minutes ago

  @etrade ETRADES IN TROUBLE CANT LOGIN WEB OR PRO OR MOBILE BIG ISSUES IM ON PHONE HOLD 30 MINS

• 
  Melissa (@angelaira) reported 55 minutes ago

  @etrade You are only as good as you customer service, and yours is lacking.

• 
  BluntForceOptions (@BluntForceOpt) reported 55 minutes ago

  @etrade The deterioration of @ETrade since the @MorganStanley takeover has officially hit a breaking point. Today is a total system meltdown--options data failing to load, charts broken, and the platform is completely unusable. I’m fortunate to trade on a proprietary platform that keeps me operational, but that doesn’t excuse this. Even as a secondary backup, this level of service is a slap in the face to those of us who stayed loyal through the 2008 financial crisis and decades of market shifts. What was once a reliable tool has been hollowed out by corporate arrogance and gross technical incompetence. If you’re a serious trader, this is no longer a safe or viable home for your capital. I’m officially moving all capital out and scouting a new broker for my secondary accounts. This clown show is over.

• 
  Grigetio Dodger (@grigetio) reported 1 hour ago

  @etrade could you at least acknowledge that there is an issue? wtfbbqkthxbye