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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (50%)
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Website (32%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cypress |
Website | |
| Fort Lauderdale |
Login | |
| Portland |
Login | |
| Inkster |
Login | |
| Geneva |
Website | |
| Chicago |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Zirkle
(@davezirk) reported
@etrade I got your DM, not helpful at all. As others have noted, call wait times are ridiculous. Etrade decided to make this unnecessarily difficult - could choose to do what many companies done - customer leaves a message, gets a call back instead of waiting on hold.
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Jim Schmidt
(@JimSchmidt64) reported
@etrade You should support Yubikey 2FA
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Nick Sakai
(@nicksakai) reported
@etrade Your customer service is atrocious.Was on hold 4 2 hours yesterday&now 2day I've also been on hold 4 2 hrs & no1 even p/u. I was even on brunch with my friends this morning&left on hold,we made a bet whether someone will pick up and I won. This shouldn't be happening
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scorp5000
(@scorpion0864) reported
@etrade wait time to speak with customer service is 2 hrs right. Is that your excellent service?
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Nick C.
(@Nyk_Cas) reported
13 days and no response to this tweet.... No response to my letter....... and the account is still restricted. Hands down the most horrific customer experience I have had. @etrade
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TheGameGod
(@TheGameGod7) reported
@_CSchultz_ Stuck with gains from shorting. It’s insane the US exchanges have helped prop up the value of these companies.. would be sold down to nothing in the part month. Margin rates are 300% on ******* @etrade
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Anthony
(@Anthony_IV) reported
Fix your damn app!!!! @etrade I literally reboot it 10x a day
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Mandeep Gill
(@GillMandeep01) reported
@etrade trying to talk to a representative for an incorrect 1099 B, wait time is 2 hrs!! How does this even qualify as customer service?
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cupcake
(@thecupcakexo) reported
@etrade issues with wrong trade dates on tax documents and your support line personnel sounds high. this doesn't seem professional at all
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Helin
(@SkinnyGolfGuy) reported
@etrade your mobile chat has been down for over 24 hours how else can I get in contact with customer service?
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Michael Murphy
(@Michael85456978) reported
@etrade Customer service is horrible! Huge wait times on the phone???
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mmars
(@mmars123) reported
@OptionsMike @thinkorswim @etrade is very slow and glitchy as well. Not that it fixes your issue but just sayin
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Jonathan Carr
(@CarrJonathan) reported
from
Auburn, Maine
@etrade is Symantec the only TOTP you support for 2FA? Why is there no option to generate a QR code?
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Tatchi
(@Tatchi76) reported
Can we talk about how much @etrade customer service sucks? I cannot stay in the phone for an hour just to get a human. Le sigh.
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J. Knock
(@JKnock567) reported
As soon as someone like TD, @etrade, or someone other than webull and that other one... have the ability, you're entire customer base is gone.
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Stacey
(@msstaceyl) reported
@etrade Why is it so difficult to reach you by phone? I literally put my phone down for an hour, cane back and still on hold 😳
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Shiksha Patel
(@Shikshapatel2) reported
@etrade what a horrible service. Is there a way I can reach out to customer service regarding my E-Trade account concerns ?
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Amaranath
(@AmaraDabbara) reported
@etrade @ClarkWGriswold0 Etrade sucks..... I have been waiting for 3 hours for customer service. What a crap service
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Shiksha Patel
(@Shikshapatel2) reported
@etrade what a horrible service. Is there any way I can reach out to customer care ?
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TheGameGod
(@TheGameGod7) reported
@_CSchultz_ Stuck with gains from shorting. It’s insane the US exchanges past helped prop up the value of these companies.. would be sold down to nothing in the part month. Margin rates are 300% on ******* @etrade
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James Shea
(@sheafamily) reported
@morganstanley can you help me with a fraud issue. @Etrade doesn’t care to help a long time client. You own that mess now…. Right?
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Lance in Duitsland
(@Lance_in_DE) reported
@Etrade I have been trying to get support. Every time I call, I only get the voice mail bot and then the info the waiting time for a rep is 60+ min. That is completely unacceptable. No one wants to wait 60+min for something that should take no longer than a few minutes.
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James Shea
(@sheafamily) reported
@etrade anyway someone can help me. Fraud alert!
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James White
(@Accroya) reported
@etrade Is it possible to get help to stop all of the USPS mail I'm getting? It should be a lot easier to go paperless than this.
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Jcharanis
(@jcharanis) reported
@etrade 30-60 minute hold wait time for customer service‽‽!! Got a new phone and 2-factor soft token stopped working. I need a person to do this and can’t get to my account- unbelievable
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Alash
(@Yak_ZaddyAlash) reported
@etrade terrible
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picklenick🥒
(@picklnick) reported
@etrade has to be the worst brokerage in terms of customer service. Every time I try to call the wait time is longer than 90 minutes… ridiculous!
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Nick Sakai
(@nicksakai) reported
@etrade Ur customer svc is atrocious.Was on hold 4 2 hours yesterday&now 2day I've also been on hold 4 2 hrs & no1 picked up. I was even on brunch with my friends this morning&left on hold,we made a bet whether someone will pick up by the end and I won.This shouldn't be happening
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John J. Schiavo
(@JJSkivo) reported
@DLamb3rto @etrade About 2.5 hours on hold to speak with a rep the other day. Terrible.
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Biren Amin
(@bigbiren) reported
@OptionsMike @thinkorswim @etrade has issue that persist that are similar - brokers are woefully underinvesting in their tech and the mediocrity shows