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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (38%)
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Website (31%)
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Trading platform (31%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Daytona Beach |
Website | |
| Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Smith
(@holland5a) reported
@etrade I am having troubles with ETrade Pro, amounts of shares goes back to 1000 and price goes back to $0.01 after every trade, please let me know what I can do to fix it?
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Blake Garrison
(@BGarrison128) reported
@etrade why don’t you spend less money on tv and radio commercials and spend more on some decent customer service options. #Joke
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Shawn Baker
(@SanDiegOmics) reported
I've been a customer of @etrade for over 20 years. I've currently been on hold for over an hour to fix a problem that cannot be resolved online (after being told there was a 2 hr wait the other day). Any guesses as to how much longer I'll be their customer?
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Emmers
(@Emmers8675309) reported
@etrade If you want your money secure, dont ever use E*Trade. I have fraud on my account and haven’t been able to get through to customer service for two weeks.
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Leslie
(@snideoptimist) reported
@etrade I am having issues with my account with you. I have been on hold for over 2 hours for 3 days in a row. Is there a better way to get help? Please respond back.
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EverythingAnnoysMe
(@1getannoyed) reported
@etrade I have been trying to get ahold of customer service for a month! I am about to give up opening an account with you at all.
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JTradz
(@TradzJ) reported
Between online help never being available and phone wait times over 2 hours @etrade basically doesn't have customer service anymore. What a genius move after a giant merger..lol Time for a new broker!
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Shawn Baker
(@SanDiegOmics) reported
Oof - after 70 minutes they just shunted me to voicemail. Ok, @etrade, I guess I'll be spending some time setting up bill pay with one of my other banks so I can shut down my account with you. Way to drop the ball.
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Emmers
(@Emmers8675309) reported
@etrade Do not EVER use this company. I have fraud on my account and can’t get through to customer service over the last two weeks.
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Emmers
(@Emmers8675309) reported
@etrade If you want your money secure, dont ever use E*Trade. I have fraud on my account and haven’t been able to get through to customer service for two weeks.
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Ramiro
(@weareoysters) reported
@etrade has the absolute worst customer service I’ve ever encountered. Over 2 hours wait time no matter when you call. I get no info on the problem with my account, just “call us” and wait half the day. #badcustomerservice
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Robbo♻️
(@Robbo15_) reported
These damn e trade people @etrade count your days
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Richard Kogut
(@KeaganKogut) reported
@MarcusFrampton @etrade I had this issue with Ally. Went all over the place trying to track it down and nobody could figure it out. I had to move my account over to Schwab and then one day the dividends popped up in my account and I didn't even own BVERS anymore. I have no solution for you, sorry.
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James Coleman
(@jt_coleman) reported
@etrade No, I don’t need a sandbox key, I already have that. As I noted in my original tweet the documentation refers to using topics in the drop down that aren’t actually there. Could you escalate to the right team to get that corrected?
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Yvette Grimes
(@GrimesYg) reported
@etrade anyone else having trouble transferring stock now that Morgan Stanley has taken over?
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MAYRALOVE
(@Mayrahlove) reported
Is anyone else having issues trading in @etrade this morning? when I try to get into a trade or even just get to the tickers information just get a blank screen??
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Steve Topper
(@Steve_Yo72) reported
@etrade Why do I have to sit on hold for 30 minutes just to contact customer service??? Why does your live chat not work? Why can't I send a secure message? Why are you leaving your customers out in the cold???????
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MF
(@MarcusFrampton) reported
@rsosa8 @etrade It’s so frustrating- needless to say I like $bvers a little less at 0% yield… guess I’ll be spending some time on hold with customer service
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Rev.William T Casey
(@RepentNowOr) reported
@etrade Worst customer Service in United States History, Wait times in excess of 90 mins, cutoffs, NO Human interaction whatsoever, will be bankrupted quickly with such great service, congrats
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Julien Rousseau
(@evarouss) reported
Hi @etrade, I've been on the phone waiting for customer service for over 2 hours listening to your one song that plays in a loop. I have not been able to place online trade for days. I've been a customer for 10 years. This is ridiculous. Please help.
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Michael
(@Striff17) reported
This week @etrade is running slower than molasses, anyone else having this issue?
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Love On Tour. Long Island, NY
(@pepinowater) reported
@etrade smells like pizza in the bad way
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Christian Wolff
(@HansonEmpire) reported
@etrade You guys doubled the margin equity requirement of DKNG FROM ******* 30% to 60% over night. I was forced to sell at a 5k loss. What kind of god damn practice is this?
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John Simonson
(@JFSimonson) reported
@etrade bank. Been on hold an hour and a half and still no one picks up. No responses to email either. This has been typical the last few months. @MorganStanley you need to fix this quickly if you don’t want to damage your customer reputation.
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MrCosmoKramer
(@MrKramerTrades) reported
@damalen96 @ProfitsTaken @etrade I had the exact same issue. Was super pissed and took an L
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Emmers
(@Emmers8675309) reported
@etrade If you want your money secure, dont ever use E*Trade. I have fraud on my account and haven’t been able to get through to customer service for two weeks.
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Rev.William T Casey
(@RepentNowOr) reported
@MorganStanley @etrade 90mins plus holdtimes and cutoffs when account just quit working is bad news dude
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DAMALEN96
(@damalen96) reported
@ProfitsTaken @etrade I will. Took a 22 percent gain on dis. I rode it down to far, I'll agree, but I just felt it wouldn't go lower than the opening gap. Rode through chop, might have gotten out early, don't care. I need to accumulate green.
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Shelly Holten
(@HoltenShelly) reported
@etrade why is it completely impossible to speak to anyone! I have been emailing and calling for months for support and no response. Now I’m told my W-8BEN has expired!! Please HELP
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Tyler Kelley
(@tylerdotjs) reported
Wow. @etrade forcing an app update for a new logo, but letting security patches and bug fixes fly is the height of corporate bullshittery.