Facebook Messenger

Facebook Messenger Outage Map

The map below depicts the most recent cities worldwide where Facebook Messenger users have reported problems and outages. If you are having an issue with Facebook Messenger, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Facebook Messenger users affected:

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Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mexico City, CDMX 3
Laval, QC 2
Brussels, Bruxelles-Capitale 2
Greenville, KY 2
Karlsruhe, Baden-Württemberg Region 2
Quezon City, National Capital Region 2
Navarre, FL 2
Drummondville, QC 2
Quito, Provincia de Pichincha 2
Madrid, Comunidad de Madrid 2
Dubai, Dubai 1
Plymouth, England 1
Arras, Hauts-de-France 1
Portsmouth, England 1
Lamezia Terme, Calabria 1
Cluj-Napoca, Judeţul Cluj 1
Port Talbot, Wales 1
Dayton, OH 1
Scarborough, England 1
Ciudad Apodaca, NLE 1
Albany, NY 1
South Bend, IN 1
Saint-Jean-des-Mauvrets, Pays de la Loire 1
Sterling Heights, MI 1
Regensburg, Bavaria 1
Surrey, BC 1
Sélestat, ACAL 1
Valladolid, Castilla y León 1
Tallahassee, FL 1
Crewe, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Facebook Messenger Issues Reports

Latest outage, problems and issue reports in social media:

  • laura_crowther Laura Crowther (@laura_crowther) reported

    @Morrisons hi Morrisons I replied to your DM on Monday 15th but haven’t had a reply, apologies if you have a delay but my first message was replied to same day. Already had a problem with fb messenger & no response since 7th Feb. TIA

  • Stigg00393870 Stigg (@Stigg00393870) reported

    DFW Serpentarium is boarding reptiles. Contact them through IG or FB messenger, phones are down. They have generators and will keep reptiles safe. #prayfortexas #TexasBlackout

  • hetheyeleven MATT ?! (@hetheyeleven) reported

    @GALLlFR3Y 👥 MSN Messenger, later rebranded as Windows Live Messenger, was a cross-platform instant messaging client developed by Microsoft. It connected to the Microsoft Messenger service while also having compatibility with Yahoo! Messenger and Facebook Messenger.

  • jdrolla JÐoge🐕 (@jdrolla) reported

    @JustNovel @itsALLrisky @cryptocom make sure your IOS/Android is the latest version and the App too. I always get a reply from the their official FB messenger for help, so try that

  • ChelsGorczyca Chelsey Gorczyca (@ChelsGorczyca) reported

    @society6 hi! I’m having trouble with my order - the customer service portal on the app won’t let me submit my message and I reached out on Facebook messenger and haven’t heard back.

  • maewithoutyou Mae (@maewithoutyou) reported

    is Facebook messenger broken?

  • rona_hc Rona Cook (@rona_hc) reported

    @MrDouglasCook @IKEAUKSupport I had marginally better luck with Facebook messenger (i.e. it only took 5 days for someone to get back to me rather than 2 weeks on Twitter) but only got a solution when I called customer service as soon as it opened and sat on hold for 45 minutes

  • nicolexjade Nicole Jade Taylor (@nicolexjade) reported

    @NewLookHelp I have been trying to contact you for a few days. Via fb messenger.. with no reply, via phone which no longer is connect and by chat - but the link doesn’t work. You only delivered one shoe when I ordered a pair.. please help!

  • hannaryy_ mäcy (@hannaryy_) reported

    is facebook messenger down or it's just me?

  • NickLovell86 Nick Lovell (@NickLovell86) reported

    @GAMEdigital - I’ve been trying to contact you for a week now in reference to an issue I have with an order but despite raising tickets and reaching out through Facebook messenger I’ve had no response...sort out your customer service please!

  • shami_rai SR (@shami_rai) reported

    @AskPayPal It's taken about a week just to get a hold of someone that can make an adjustment on my account. Tried the phone number (can't get through), tried the help center (can't get an agent), and tried the Facebook messenger option (3 people that redirect me to previous).

  • ElioYK0306 Elio Yukimura (@ElioYK0306) reported

    A guy is talking to me via Facebook Messenger, he seems like, maybe, 9 or 10 yrs older than me ahh, he says he wants to be friends with me, he's not being mean, but I can't help but to feel worried, SOMEONE HELP

  • Clarkiebaby Clark Stupple® (@Clarkiebaby) reported

    @SkyUK @SkyHelpTeam My broadband has gone down 6 times in the last month I can’t seem to ever get through to customer services I had experienced wait times of up to 40 minutes. The Facebook messenger robot keeps taking me around in circles and I can’t find a live chat anywhere.

  • McNealMaya Maya (@McNealMaya) reported

    Why doesn’t pretty little thing have a phone number or email for customer service? Why am I forced to Facebook messenger them????

  • SJCudaKing Jacob (@SJCudaKing) reported

    @nathancsn So mad that Facebook messenger apparently took down his comments of him bullying me after I unblocked him to see if I could get a photo of it

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