Facebook Messenger

Facebook Messenger Outage Map

The map below depicts the most recent cities worldwide where Facebook Messenger users have reported problems and outages. If you are having an issue with Facebook Messenger, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Facebook Messenger users affected:

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Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wissen, Rheinland-Pfalz 115
Köln, NRW 3
London, England 2
Oldenburg, Lower Saxony 2
Ashburn, VA 2
Colchester, England 1
Manila, National Capital Region 1
Perth, WA 1
Vancouver, BC 1
Portland, OR 1
Paris, Île-de-France 1
Bologna, Emilia-Romagna 1
Central, Central and Western District 1
Lublin, Województwo Lubelskie 1
Aalen, Baden-Württemberg Region 1
Henderson, NV 1
Danville, IL 1
Adelaide, SA 1
Tamuning-Tumon-Harmon Village, Tamuning-Tumon-Harmon Municipality 1
Fishers, IN 1
Puebla, PUE 1
Albuquerque, NM 1
Barrow in Furness, England 1
Mexico City, CDMX 1
Hannover, Lower Saxony 1
Vernon, Normandie 1
Sin-le-Noble, Hauts-de-France 1
North Canton, OH 1
Kraków, Województwo Małopolskie 1
Perth Amboy, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Facebook Messenger Issues Reports

Latest outage, problems and issue reports in social media:

  • JiminieRnbws J ♡ (@JiminieRnbws) reported

    @eastwestbanker your customer service is the worst!!!!!! I REACHED OUT THROUGH YOUR FB MESSENGER/EMAIL/TWITTER and IM not getting any helpful response!!!!!!!!!!!

  • gLoJo79 gLoJo (@gLoJo79) reported

    @PayPal your customer service via facebook messenger told me that if i made a money request to a friend and i got a fee, he must have not chosen friends and family. I got a fee for something i have no control over. I return his payment but was not refunded the fee. help please.

  • mattriarchal me∀nderthal 👨🏼‍🎨 (@mattriarchal) reported

    @WritingnAfraid I treat all syntax and grammar rules as suggestions and focus on my own diction Then i write each line as if i'd been speaking in real life (accounting for pauses) or like messages on fb messenger (accounting for broken/pieced out chat bubbles) HAHA

  • KriguliPoeg Eduard Krigulson (@KriguliPoeg) reported

    @messenger @SHINeeStar633 The theme is present in Facebook Messenger, I can select it from the "Customise your chat" popup. Unfortunately, it changes the only emoji and not the chat background, same issue with all the themes. The app is up to date.

  • realnicetgirl realnicetgirl 🏳️‍🌈🇪🇺🇬🇧🇵🇱 (@realnicetgirl) reported

    Cheers Facebook messenger. Promoted ads for Wish in my chats. Now it looks as if I'm contacting Wish customer service to ask were those things for my car or my bottom. Actually I needed to have the Nicholas Cage sweatpants delivered the next size up.

  • ArchdukeAdam MEISTER 187 (@ArchdukeAdam) reported

    @LoganYenser1 @TheLimitSkye @TomiLahren The proliferation of child exploitative material on social media is a massive problem. Facebook messenger had over 12 million images/videos reported last year. So yeah, it's not necessarily circulating out in the open w/o being detected, but it's still linked to the platform.

  • wiIdgazelle gazelle (@wiIdgazelle) reported

    @Kumquat51937721 @Fabletics @lizakoshy Same issue with me. I can’t even connect to a live agent through a phone, live chat, Facebook messenger, or Twitter DMs. I also stopped getting tracking updates. It’s like they’re purposely refusing to communicate with customers.

  • TAXACCOUNTGURU Mark Ramos (@TAXACCOUNTGURU) reported

    @talk2GLOBE i cannot connect to globe business prepaid wifi i bought. I reported to through facebook messenger but you cannot recognize your prepaid wifi number. Help please

  • WesleenHaclao Wesleen (@WesleenHaclao) reported

    @gomo_ph please help. I already activated the sim but the internet is not working. Did some troubleshoot but still the internet is not working. Maybe the sim is defective? Your customer service in facebook messenger is not replying at all.

  • BruggerGrant Grant Brugger (@BruggerGrant) reported

    @CBSAllAccess getting awful customer support from CBS. Errors when trying to cancel my membership. No response from their recommended facebook messenger. How can this be allowed...

  • bradyv Brady Valentino (@bradyv) reported

    I hate that I previously convinced every person in my life to message me on FB Messenger because now I am stuck using it until the company shuts down

  • TKeilty Tracey Keilty (@TKeilty) reported

    @Matalan How do we contact if we have half the goods we expected. No manned phone line the Customer Service email is bouncing back. FB messenger you don’t respond to. I have tried sever times to email but it just isn’t going though. Please advise...

  • zeletrik Patrik Zelena (@zeletrik) reported

    @SuperSaf The problem with IMs that everybody has to use one or you need to have a lot of them installed. In central Europe the majority of the people uses Facebook and FB messenger. A reasonable size group may use Viber for IM but basically that's all, so we doesn't reall have an option

  • pi_11010 Pao (@pi_11010) reported

    Had a problem with @PLDTHome. Reported it via FB Messenger @ around 7am. They called and resolved it @ 12nn. I was actually worried that it won't be resolved because I just filed a ticket online. Nicely done.

  • raj221003 Raj Gajera (@raj221003) reported

    @pesaltruth @qrsupport @qatarairways I am waiting for last six months. Keep giving false hope and lying. Done plenty of tweet. Contact customer service over phone, email, Facebook messenger. No positive out come so far. They busy to cheat their customer. Avoid to travel to Qatar airline in future if possible.

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