Facebook Messenger Outage Map
The map below depicts the most recent cities worldwide where Facebook Messenger users have reported problems and outages. If you are having an issue with Facebook Messenger, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Facebook Messenger users affected:
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Multimedia
Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Wissen, Rheinland-Pfalz | 93 |
| Köln, NRW | 3 |
| Ashburn, VA | 2 |
| Mexico City, CDMX | 1 |
| Hannover, Lower Saxony | 1 |
| Vernon, Normandie | 1 |
| Sin-le-Noble, Hauts-de-France | 1 |
| North Canton, OH | 1 |
| Kraków, Województwo Małopolskie | 1 |
| Perth Amboy, NJ | 1 |
| Kemptville, ON | 1 |
| Øster Halne, North Denmark Region | 1 |
| Kirkcaldy, Scotland | 1 |
| Litchfield, NH | 1 |
| Clermont, FL | 1 |
| Istres, Provence-Alpes-Côte d'Azur | 1 |
| Maria da Fé, MG | 1 |
| Pamiers, Occitanie | 1 |
| London, England | 1 |
| Chicago, IL | 1 |
| Dublin, Leinster | 1 |
| Velbert, NRW | 1 |
| Viroinval, Wallonia | 1 |
| Essen, NRW | 1 |
| Upper Sandusky, OH | 1 |
| Tarlac City, Central Luzon | 1 |
| Ontario, NY | 1 |
| Lugo, Galicia | 1 |
| Héming, ACAL | 1 |
| Saint-Maur-des-Fossés, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Facebook Messenger Issues Reports
Latest outage, problems and issue reports in social media:
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chlosterbaby. BLM.
(@chlosterbaby) reported
@funsweets so, I’m having a problem and I messaged on Facebook messenger and didn’t receive a response. How can I speak with someone regarding this?
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Sandy Stewart🇨🇦
(@sandywithastar) reported
@WestJet Could you please respond to my messages on twitter and /or Facebook messenger! What’s the point of offering 24/7 customer service or support if we have to beg for someone to actually talk to that can solve issues!
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Anita
(@AnitHarvey) reported
@NewLookHelp I need help with an order that has not been received correctly but you are not answering on any platforms I’ve tried Facebook Messenger, WhatsApp, Chat but no one answers!
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Shannon
(@junethewonder) reported
Hey @paramountplus I’ve contacted you by email, phone and Facebook messenger about my account being hacked 3 days ago. I haven’t heard from anybody, would be great to get an ounce of customer service…
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klly
(@oheyitskells) reported
@airtransat Hi, I have reached out on Facebook Messenger regarding the issue but the bot is telling me it may take a few days to get a response from an agent. Please advise
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I
(@idaloveyou) reported
@united Trying to get help from FB Messenger and getting the runaround that they couldn’t find any extra charges even though it’s clearly visible in the screenshot! Ridiculous!
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SuzieM
(@SuzieM92445533) reported
@ParentPay I cannot log in and when I attempt to send an online query I get an error message. I am not getting any response to messaging you via FB messenger. Can you advise?
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Jasmine Williams
(@NewsGirlTweets) reported
Hello @British_Airways I know you’re busy but is there any chance someone could help with a cancellation? Can’t be done online or via webmail form. No reply to Facebook messenger. Spent an hour on hold to call centre yesterday only to be cut off without speaking to anyone. Help!
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Jessica Mann
(@jessicasamra) reported
@WestJet Hi! My flight is within 72 hours and so far no response via Facebook Messenger and call back scheduled but no contact.Flight changed on your end & I need to cancel a portion of my flight. On hold for nearly 2 hours now, needing help ASAP as my trip is quickly approaching
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Stephanie Taylor
(@iluvsnaxx) reported
@didiano_lora Well it went through the Wendy’s app so I think they are the ones who actually have to issue a refund. 😕. I did leave a complaint with DD just in case tho. Wendy’s did finally say SOMETHING on my FB messenger msg I sent. They asked for my email and order date 🙄
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Mailone
(@MaiiLadyGalz) reported
@KLM Hi I’m Neville my flight has been cancelled I try to contact on Facebook messenger and what’s app I need your help please
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Saidah Asilah
(@Saida_CFPCertTm) reported
ALERT Someone DMed me in FB messenger. She paid RM3.5K fee for "Road to Financial Freedom" She paid to non licensed person. She was unsatisfied, and already invested almost all her savings. Again. Issues unresolved by the authorities. So many people claimed himself as "sifu".
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Henry Dean
(@hendeanio) reported
@boohoo_cshelp please can you respond to my order issue on Facebook messenger. You have not complied with the Consumer Rights Act 2015 and have tried to force me to report my undelivered parcel to the police, despite it being YOUR responsibility to investigate this. NOT happy
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Sylvia Chrobak
(@sylviaadamross) reported
@RelianceCares Furnace died 12 hours ago - house has no heat in -35C YEG weather. Called at least 10 x looking for updates - agents are either misleading or confused why a tech didn’t show last night. Tried FB Messenger and every number online - no results! HELP! #RelianceComfort
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y'all'dn't've
(@tachycardigan) reported
@RaraSensei ~6 years ago I stopped posting bday msgs publicly & send privately instead, not via FB messenger if possible. I've stopped posting anything else or even reading the TL. As soon as someone creates a bday reminder service that imports from FB, I think I'll actually close the acct.
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