Facebook Messenger Outage Map
The map below depicts the most recent cities worldwide where Facebook Messenger users have reported problems and outages. If you are having an issue with Facebook Messenger, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Facebook Messenger users affected:
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Multimedia
Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Wissen, Rheinland-Pfalz | 104 |
| Köln, NRW | 3 |
| Oldenburg, Lower Saxony | 2 |
| Ashburn, VA | 2 |
| Bologna, Emilia-Romagna | 1 |
| Central, Central and Western District | 1 |
| Lublin, Województwo Lubelskie | 1 |
| Aalen, Baden-Württemberg Region | 1 |
| Henderson, NV | 1 |
| Danville, IL | 1 |
| Adelaide, SA | 1 |
| Tamuning-Tumon-Harmon Village, Tamuning-Tumon-Harmon Municipality | 1 |
| Fishers, IN | 1 |
| Puebla, PUE | 1 |
| Albuquerque, NM | 1 |
| Barrow in Furness, England | 1 |
| Mexico City, CDMX | 1 |
| Hannover, Lower Saxony | 1 |
| Vernon, Normandie | 1 |
| Sin-le-Noble, Hauts-de-France | 1 |
| North Canton, OH | 1 |
| Kraków, Województwo Małopolskie | 1 |
| Perth Amboy, NJ | 1 |
| Kemptville, ON | 1 |
| Øster Halne, North Denmark Region | 1 |
| Kirkcaldy, Scotland | 1 |
| Litchfield, NH | 1 |
| Clermont, FL | 1 |
| Istres, Provence-Alpes-Côte d'Azur | 1 |
| Maria da Fé, MG | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Facebook Messenger Issues Reports
Latest outage, problems and issue reports in social media:
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Nerali
(@nerali_patel) reported
@AirFranceUS How can I get hold of you? I need help with a booking and can't get through by phone or FB messenger.
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Aishwarya Pathak
(@a_pathak5) reported
@walmarthelp is there any way to connect to customer service? I am unable to reach any associate via Call/FB messenger or the website. My order got sent to the incorrect Walmart location and I’m unable to move it. Need help!!
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Kate Hamilton
(@katiemilton) reported
Hey @Bingo_loco, we’re trying to change time and venue as requested by your email yesterday, but we’re having issues using the vouchers. We have reached out via email and Facebook messenger but haven’t heard back. Can you help?
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Bob O'Leary
(@sfdcbob) reported
@TheNotoriousC96 @cineworld @CineworldDublin Cineworld are active on Facebook messenger. They told me the 7pm show on 15/12 was fully refunded but 3.30pm was not as it was not at 50% capacity. I asked would they ensure adequate social distancing but got no reply. I have emailed customer service requesting a refund for 3.30.
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Wes Derby
(@wesderby) reported
from
Mesa, Arizona
Interesting. So, FB Messenger has fixed the issue where hitting return on a BlueTooth keyboard didn’t send a message. Twitter still hasn’t fixed this for DM’s on the iOS app.
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Paco The Dog
(@GensanBoy) reported
Globe having trouble sending and receiving sms and calls. Good thing we have other means to communicate like sms. Viber. FB messenger to the rescue.
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Jesse Jerdeck the halls! 🎄
(@JesseJerdak) reported
I don’t always drink, but when I do? I sloppily issue words of encouragement to the people important to me on Facebook messenger like a big sappy sap.
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Heather Dahmer
(@dahmer_heather) reported
@WestJet I have been on hold for more than 2 hours to figure out changes to my flight. Your Facebook messenger app was no help - nor was the website you direct us to. The “call me back” function says to schedule a time for next Tuesday!! Would appreciate an update on ur call ctr
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Thee 5G Chip is Activated, Thanks Pfizer🍁
(@JJRothery) reported
As of this tweet I have phoned, emailed, sent information as requested via FB Messenger...and none of the above has gotten a response. So now you get the tweet thread. I'm pointing out a flaw in your customer service that really needs improving, @WestJet . This is the 2nd time.
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Wendy
(@diablofemm) reported
@MountainArtwear hi having trouble contacting you re an order. This is my 4th attempt! Where do I send my query please? FB messenger and email get no responses.
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Trickyc
(@Trickyc5) reported
@VOXI_Uk latest from voxi via Facebook messenger after ignoring me for 21 hours. "Sorry but we're not an instant messaging service". That's the first bit of truth I've had from voxi yet.
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mbachi kamwendo
(@Mbachichi) reported
@flyethiopian then on your Facebook messenger the agent just introduces themselves with on reply? #ethiopianairlines How are your 24 hours calculated? Because you are quick to cancel a reservation but can’t be asked to offer effective customer service? #youhavetodobetter
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~ DR Mohanty 🇮🇳
(@Diptis_tweet) reported
"Is it you in the video" a new kind of social engineering #scam came to notice. It comes with a link in your whatsapp or fb messenger. If you click, it will give you a fake login page. Then you will become the victim. #cybersafety #cybersecurity
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Sarah A
(@ke7zum) reported
Wow, they broke facebook messenger. I can't really go in and out of browse mode to read the thing. this thing used to be 100 percent accessible, now it's kind of broken.
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WinterWonderDawn
(@dsloandownes) reported
@barkbox Why do you make it impossible to talk to a human in customer service? I do not want to text with someone on FB Messenger!
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