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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Brittany 1
Berlin, Berlin 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ingajahn2
    Inga Lambert Jahn (@ingajahn2) reported from Grimes, Iowa

    @fitbit hi my beloved versa 2 watch is not working. Can I mail it to you to have the battery replaced? Ive had it since December 2019

  • Grdkdkrem
    Gavyn Griffin (@Grdkdkrem) reported

    @fitbit thanks for confirming through DM that fitbits don’t work with AirPods. Why is this information not displayed clearly? I would not have bought my Versa 2 if I was aware of this. Poor and misleading advertising.

  • Christo43797315
    Christopher Key (@Christo43797315) reported

    @fitbit POOR SERVICE. Fitbit ionic recalled as dangerous. Registered for refund and product to be disabled on 05/06/2022. Radio silence from company since and they have not disbled my device. These have been burning people through overheating. Scared to wear / out of pocket!

  • B4BPayments
    B4BPayments (@B4BPayments) reported

    @CairnRaider @FitbitSupport Hi Cairn, I’m sorry to hear that you had issue, this can be for a number of reason. If you’re still experiencing issues using your card please give us a call on 0203 475 5351 - 8.30am to 5.30pm Monday to Friday and we can get this issue resolved for you.

  • imvbhav
    Vaibhav (@imvbhav) reported

    @FitbitSupport it did not help. sent the DM.

  • SophieCharles64
    Sophie Charles 🇺🇦 (@SophieCharles64) reported

    @fitbit It's not just me who is having this experience. Check your own message boards. Check Amazon reviews. Look at the comments on YouTube videos. Do a Google search for "Sense won't charge." I'd say I think you'll be surprised, but I'm guessing you're fully aware of this problem.

  • Monkbythesea
    Sandra Foy (@Monkbythesea) reported

    @fitbit hello. My Fitbit has died on me, it has no lights on the back and won’t charge. Do you have any ideas what the problem would be? it is 2 years old, how long should they last? Thank you.

  • nGFX
    nGFX (@nGFX) reported

    WHY DO YOU NEED ALWAYS ACCESS TO LOCATION WHILE SYNCING, @fitbit ? NO YOU DON'T! Oh, then no sync? Luckily sync is potluck anyway, but this bloody thing is only used as watch anyway and now going to the trash.

  • WalterAkana
    WalterAkana (@WalterAkana) reported

    @FitbitSupport Patience? Y’all have given me no choice but to wait…and wait…and wait! Worst customer service experience of my life.

  • amanduhhleigh
    Amanduh (@amanduhhleigh) reported

    When you pay for @FitbitSupport premium and their app doesn't update things you track in the app and the solution is to restart the Fitbit. No. Your app is trash now and needs fixed.

  • SophieCharles64
    Sophie Charles 🇺🇦 (@SophieCharles64) reported

    Since @fitbit wants to pretend that my broken Sense charger is a me problem and not a defect in their product, I think it's time to cut my losses and buy a different brand of watch. I don't have an iPhone. What else is out there that's good?

  • john19671888
    john armstrong (@john19671888) reported

    @B4BPayments @FitbitSupport can someone contact me please I have had my Fitbit recall code but when I try to login to B4B I get a error saying my mobile number is not recognised. Tried phoning b4b but can’t get anyone to answer #frustration 😡😡😡

  • amanduhhleigh
    Amanduh (@amanduhhleigh) reported

    @FitbitSupport The issue isn't with my Fitbit. The issue is with the app. Things that I track (food, menstrual cycle, etc) aren't working in the app. Menstrual cycle predictions are way off, it doesn't accept when I put in a cycle.

  • Grdkdkrem
    Gavyn Griffin (@Grdkdkrem) reported

    @fitbit I’ve a Versa 2 and can only listen to downloaded music via AirPods at max volume which would damage my health. CS tells me it a known problem and nothing they can do. Purchased so I could listen to music and run without my phone but can’t. Also have to reset every day.

  • john19671888
    john armstrong (@john19671888) reported

    @FitbitSupport Hi no I have already been through the refund process and I have been given a code to claim a refund card from B4B payments. When I try to login to their system I get an error saying they don’t regognise my mobile number. I think they are trying to send me an sms for verification

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