Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Sandford
(@RichardSandfor7) reported
@FitbitSupport The screen of my Charge3 initially faded and has now gone blank. My fitbit still records steps and sleep etc as I can view the results on the app but I can't see anything on the screen. Please help.
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Nemesis
(@esiotrot54) reported
@FitbitSupport so Fitbit AFTER A MONTH have provided a meaningless reply to the question of refund for a faulty Inspire 2 falling back on the 45days issue. A disgraceful company whose products should be avoided at all costs -buy Garmin or Apple products!
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Sandra Thompson
(@ariansandra) reported
@infopage2019 @FitbitSupport Same issue with my replacement Charge 3. Products clearly have built in obsolescence
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Felix Perez
(@FelixjrPerez) reported
@FitbitSupport have you been able to fix your "cannot connect to the server" issue yet? Still happening and it's been months that i cannot start a challenge with my friends.
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Lotte
(@Lott3_) reported
@fitbit @FitbitSupport Keep having trouble to check my fitbit app. Screen just stays white, wheel keeps spinning. Have to reinstall the app every single time. Even tho the app gives trouble, there's no problem connecting to versa 3, notifications do come in. Oneplus 5, versa 3
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Gemma
(@xxGemGxx) reported
@FitbitSupport hello, I’m sorry to have to contact you again but my replacement Fitbit has done the same error again! It was under a year since you last sent a replacement. Please help 😭
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Liz Jarmin
(@JarminLiz) reported
@FitbitSupport Mines still not working, tried everything.
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Christina
(@Christina_1983) reported
@Tracey_Osborn @FitbitSupport Charge 3 was broken with the latest firmware update. Only solution provided thus far is to purchase a new device with a 35% off coupon. Hope they have a better option for you.
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Sandra Thompson
(@ariansandra) reported
Extraordinary poor products and service from @fitbit as demonstrated on this account @infopage2019 Their own customer community forums show the same issues in their hundreds. Just how long can a huge name like @fitbit get away with this?
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Milla Killick
(@milla_killick) reported
@FitbitSupport any help?
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karmickey27
(@karmickey27) reported
@FitbitSupport hi! I am experiencing an issue with my Charge 2. Yesterday, I synced with my app and had 70 active minutes. Today, I re-synced and it dropped it back to 14. Is there something I can do to get back the accurate reading?
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Emily Schwegman
(@SchwegeC) reported
@FitbitSupport Are you working on a fix for the syncing problem with the Versa and the app? I've tried all of the suggestions from the community boards and nothing is working. Also, I know this is a wide-spread problem based on the number of people posting about it online.
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KDenomme🌎😷✌️🌊🌈
(@KHappygram) reported
@margaretlees4 @FitbitSupport I had that problem on my Versa 3 with an Android phone, the new Fitbit 3.37.1 update fixed it...if it didn’t work check to make sure your battery on phone is not putting your Fitbit app to sleep after awhile. Mine was clicked on...after I shut it off my Versa 3 synced.
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.
(@7acq_) reported
@fitbit In KSA Fitbit Pay is not working ... WHY? 😭 @FitbitSupport
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Avantgarden
(@avantgard) reported
I bought Sense as I saw it support Spotify, only to learn that it cannot store music offline as it is possible with Deezer/Pandora. Can anyone from @fitbit explain this? I hope this will be fixed soon, as I'm used to listen to music and podcasts on Spotify on my run.
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