Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 17
Proctorville, OH 2
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
New York City, NY 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1
Port Charlotte, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • philpot2015 LKPhilpot2015 (@philpot2015) reported

    @fitbit The new dashboard layout is HORRIBLE. Bring back the old one. If it isn't broke.... don't fix it.

  • refturner Andrew Turner (@refturner) reported

    After yrs as a loyal @fitbit customer I’m switching to an @Apple fitness watch. The Versa3 I bought last fall has never accurately measured heart rate or cals burned during exercise. Fitbit “is aware of the issue” & promises someday a firmware update. Hasn’t delivered. I quit.

  • KindraMari Kindra Mari (@KindraMari) reported

    @FitbitSupport iPhone 12 and Versa 2 keeps losing Bluetooth connection, have to open the app to get it working and it only stays connected as long as the app is open. Tried all trouble shooting tips, what’s going on?!

  • gillett_hazel Hazel Gillett (@gillett_hazel) reported

    @StaceyMissayn @MichelleJS71 @FitbitSupport I’m having the same problem at the moment! 🤬 they have confirmed it’s faulty but just outside it’s warranty & have in writing that they say “Fitbit devices are made to last” but can only offer me a discount that matches the sale price!! Joke!!

  • WolfieMocha Mocha&Wolfie (@WolfieMocha) reported

    @FitbitSupport Hi, my ionic's screen went all wonky yesterday without any warning; lots of lines, appears scrambled. I've tried resetting it as it seems to have now 'died'. Can someone please advise/help.

  • simensayz Charles Simoes (@simensayz) reported

    @UpFitbit @FitbitSupport @simensayz I have noticed that my Versa 3 charger has one of the four pins depressed. I have sent a picture to Fitbit and waiting for replacement. I understand that many people are facing the same issue with the same electrode getting depressed.

  • japester79 gianpaolo tirocchi (@japester79) reported

    @FitbitSupport hi support. My sense doesn’t want to charge any more. I’ve cleaned the contacts and I know the usb adaptor is good. Help!

  • ImpureSilver11 ぎんさん (@ImpureSilver11) reported

    @FitbitSupport Thank you for your answer. I've been using a FitBit Alta HR after consulting with my doctor.but it recently broke down and I'm trying to replace it. The doctor is not an expert in machines. Is there anything in the latest models that might have a negative impact on my pacemaker?

  • guddu57 yaagna (@guddu57) reported

    @FitbitSupport Hi I've got a fitbit charge 3 , the screen ain't working ..have tried resetting but didn't work.. kindly help.

  • mjschv Mark Smith (@mjschv) reported

    @FitbitSupport @hcmp_heidi It would improve the experience if the moderators were given useful information on problems that have been reported by many for months. Months of "fitbit takes concerns seriously" with zero feedback rings hollow. Don't care, can't fix it, or want customers to switch brands?

  • Claudiahenness4 Claudiahennessy (@Claudiahenness4) reported

    @fitbit how long til someone deals with my issue?? Please give me a time frame. No more generic requests to be patient!

  • MissAnthropeDFW MissAnthrope (@MissAnthropeDFW) reported

    @FitbitSupport But not the exercise app. It's been CRAPPY since day one, then you DM me and email me to ask about it and DON'T ANSWER ME. WORST. CUSTOMER. SERVICE. EVER!!! If you're not going to answer customer emails and messages, WHY DO YOU REQUEST THEM?!?!? HAD it with @FitBit AND @Google

  • dpkbit Deepak Kumar (@dpkbit) reported

    @FitbitSupport I installed the app fresh on my new mobile, still facing the same issue

  • Sofie54328368 Sofie (@Sofie54328368) reported

    @FitbitSupport Not helpful. I log food in MyFitnessPal and the issue is that as I modify calories in MyFitnessPal it doesn’t update correctly in FitBit app… FitBit only ever adds calories if I add them in MyFitnessPal, but FitBit doesn’t subtract them if I remove calories in MyFitnessPal.

  • JasonCrowe1984 Jason Crowe (@JasonCrowe1984) reported

    @FitbitSupport can someone please get in contact ASAP as have an issue once again with the Fitbit Charge Thanks in advance

Map Check Current Status