Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Jake_Icon jaketheicon (@Jake_Icon) reported

    @fox8news Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch & asking for a replacement & only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair

  • LucyGoo12561306 Lucy Goodwin (@LucyGoo12561306) reported

    @FitbitSupport your help page isn’t helpful, I need some advice on the data on my app, please can someone DM me on here

  • MaureenWilde3 Maureen Wilde (@MaureenWilde3) reported

    @FitbitSupport Nothing seems to work have restarted if restarted Bluetooth after it refuse to sync. This is third fitbit but never had this problem with first two

  • ganeshpn Ganesh P Nayak (@ganeshpn) reported

    @FitbitSupport Marking @FitbitIN. Extremely bad website for customer support.

  • Nebraskangooner Nebraskangooner (@Nebraskangooner) reported

    @hansmast @fitbit @FitbitSupport Terrible design. I go to their website independently and it's the same result. Have to call. Which is annoying

  • cherylwalshy Cheryl Walsh (@cherylwalshy) reported from Bexleyheath, England

    @FitbitSupport Fab service from Fitbit with a 18 month old broken device! Given the choice of a replacement or discounted new one. Replacement arrived in 3 days! 9/10! Would have been 10/10 but the box for the tracker was far bigger than the one for the tracker/charger/strap!

  • SarahHo37237680 Sarah Horner (@SarahHo37237680) reported

    Still no satisfactory response from @fitbit after sending me just a watchface in a plastic bag. In fact in their email they wrote “please apologize to us for this issue that was suffered your delivery.” I’m assuming they don’t want me to apologise to them!!

  • juliaobrien Julia O'Brien (@juliaobrien) reported

    @fitbit "we'll send you a replacement for your broken device" *sends another broken device to me instead* nice.

  • Jake_Icon jaketheicon (@Jake_Icon) reported

    @WKBN Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair

  • AgneloDcosta agnelo dcosta (@AgneloDcosta) reported

    @FitbitSupport bought fitbit 5 on 9th Feb 2022, stopped registering sleep, first time experienced a problem since 2016, and 4 fitbit charge watches.

  • queenlori99 Lori (@queenlori99) reported

    @fitbit WHERE IS MY REPLACEMENT??? I SENT MY BROKEN FITBIT BACK IN JANUARY. NOW YOU SAID YOU CLOSED MY CASE???? AND I LOOSE OVER $150.00..... IM IN TEARS.

  • surreybohemian Surreybohemian (@surreybohemian) reported

    @FitbitSupport guys what is up with your website? Trying to log in via ipad safari to view your store and all it's giving me is a login page. I don't want to log in I want to view products?! works ok on laptop but help chat is blanked out.

  • fridgitator Fridgitator (@fridgitator) reported

    @ConnorS52613955 @fitbit My previous Fitbits were good at sleep tracking. My current one not so much. When I upgraded, I went through all the help stuff, but never got it right. I hope my next upgrade does it. No complaints, really; They have treated me well, I'm sure it's my fault.

  • CllrDent Cllr Matt Dent (@CllrDent) reported

    @FitbitSupport Hi Fitbit, I'm having issues with an order. @DHLexpress are supposed to be delivering it, but they've failed to do so the past two days. Today they say they've delivered it, but not to me, and I've no idea who or where it's gone to. Are you able to help please?

  • clarejdaly Clare Daly (@clarejdaly) reported

    If I increase my activity, my @fitbit Cardio Fitness Level goes down. If I rest, it improves. I am sick, not deconditioned. #MECFS

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