Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 10
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • thisisShireen Shireen (@thisisShireen) reported

    @FitbitSupport Hi, totally appreciate that. I've tried several routes including the one you've described. Is there anyone here who can help? I'm UK based, hence they were included into the tweet. I've ended up buying a new fitbit and was hoping to have the refund and use the discount.

  • Nellis_Bellis Helen (@Nellis_Bellis) reported

    Excellent customer service from @FitbitSupport. Just gave details of broken strap holder and shared pictures and a new device is on its way. This is how CS should be. 👍🏼

  • jillybeans92 Beanskeez (@jillybeans92) reported

    @fitbit WORST CUSTOMER SERVICE EVER! CALL! GET HUNG UP ON 2 TIMES. CHAT? GET DISCONNECTED AFTER THEY CONSTANTLY DO NOT LISTEN TO YOU! BUY AN EXPENSIVE AND YET DEFECTIVE DEVICE AND YOU DO NOT KNOW HOW TO MAKE IT RIGHT! TERRIBLE BUSINESS!

  • radtke327 Radtke (@radtke327) reported

    Watching the Nets go off and my guy @marcrebillet just threw down in a @fitbit commercial and I’m now going to get my fat *** a fitbit.

  • EDApps84 EDA (@EDApps84) reported

    @FitbitSupport @harriet852 looking forward to your help but you seem to struggle to answer questions on there about clarifying why you do not replace faulty products under warranty

  • zzzxxxyyy90909 TACOmeat (@zzzxxxyyy90909) reported

    @fitbit Just threw my Fitbit in the trash after seeing your garbage commercial.

  • Manish_Dharma dharmamanish.eth (@Manish_Dharma) reported

    Hey @GoogleIndia @fitbit @FitbitSupport does deleting tweets you are tagged in for #FitbitIonicRecall works fine. I have been asking for my refund since last few weeks, can anyone help on this. Pathetic service even if the registered contact number doesn't work for India.

  • yo_rocky D.M. Coe (Asahel Nettleton) (@yo_rocky) reported

    @fitbit I just thought that you should know that the “Ionic Upgrade Store” experience was absolutely terrible. I look forward to getting my new tracker and putting this whole experience behind me.

  • cristianliu Cristian Liu (@cristianliu) reported

    @Cascadia @fitbit @FDA I would love to be able to wind down for bed starting at 10am and ignore my work. Aspirations .. 🥱

  • michellehaverty Michelle Haverty (@michellehaverty) reported

    Frustrated and disgusted to how @fitbitireland @FitbitSupport have treated me today. My device is working incorrectly since august which they cannot fix, still under guarantee, and will not issue a replacement. Instead it’s suggested to wait until (1/2)

  • aky2878 Paul Atkinson (@aky2878) reported

    @FitbitSupport it's now 1 month since you unpaired my partner's Fitbit ionic due to safety issues but she is still waiting for her 40% off email to buy a new watch. Totally disgusting that 8 phone calls and constant lies from your team can't fix it. Why is sending 1 email so hard

  • Jokezfordayz_ Hello! (@Jokezfordayz_) reported

    @fitbit **** you. **** your company. I hope you burn in hell for stealing money from people.

  • SunilNarasimhar Sunil Narasimharaju (@SunilNarasimhar) reported

    @fitbit @FitbitSupport. Hi Team, i am trying to call your CS numbers as my payment needs to be reinitiated to my paypal account. It says call during business hours while it is within business hours, someone please help. India +44 (0) 20 7570 0343 Monday to Friday 9am to 6pm local time

  • runner8527888 runner852 (@runner8527888) reported

    @amazon super helpful customer centric amazon have agreed to refund me for my #fitbitionic #fitbit Fitbit Ionic recall. Saving me having to waste hours of my life dealing with the worst customer service in the world in my experience @fitbit @FitbitSupport

  • jamesbelderbos James Belderbos (@jamesbelderbos) reported

    After weeks of seeking support following your product recall you have emailed me sending me to a link that does not work. @fitbit @FitbitSupport @FitbitUK I’ve done all you’ve asked when can you actually help?

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