Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 16
New York City, NY 2
Proctorville, OH 2
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
Bayonne, Nouvelle-Aquitaine 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • PraiseKier776 Donna Bond (@PraiseKier776) reported

    @FitbitSupport Same problem today. I've already gone through the steps of RE-syncing.

  • jenvec JenniferV (@jenvec) reported

    @FitbitSupport My Fitbit won’t sync… can you help?

  • JSollitto James Sollitto (@JSollitto) reported

    @FitbitSupport Are the sync issues still affecting scales? My Aria 2 shows a "Connection Error" message when it tries to sync.

  • NikishaNewton nikisha newton (@NikishaNewton) reported

    @FitbitSupport Still have problems syncing Fitbit sense. Missing steps, sleep, skin core temperature. Same issues as yesterday. Please fix this. This is a major inconvenience.

  • tsunqueen nadia 🖤 (@tsunqueen) reported

    @FitbitSupport My Fitbit is still down. Won't sync. I thought there was an issue with my device and removed it but now I'm unable to add it back.

  • kornelia731 Kornik (@kornelia731) reported

    @teejay814 @FitbitSupport It’s down for me too. I’m not doing all this resetting, downloading app and redownloading thing again. Clearly it’s their network issue.

  • DennisLokey Dennis Lokey (@DennisLokey) reported

    @FitbitSupport I’m having the same issues that others are having with my Fitbit app. It won’t sync with my device, my tiles are different, and it says I’ve had twice as much water as I’ve actually had. All of this happened after the balloon was shot down. Coincidence?

  • lltavakoli Louisa Tavakoli (@lltavakoli) reported

    @FitbitSupport Getting the same error messages again as yesterday. Cannot sync.

  • remarks999 remarks999 (@remarks999) reported

    @FitbitSupport still having issues after yesterday's outage. No sleep score again and readiness scores are gone. Help please?

  • FeBoggi FeBoggi 🇧🇷🇨🇦 (@FeBoggi) reported

    @caseypicker @fitbit @FitbitSupport Down. Worst support service ever.

  • The_Sarah_Chick That Sarah Chick (@The_Sarah_Chick) reported

    @FitbitSupport My Fitbit is messed up like yesterday morning again. I've had Fitbit for many years and I've never had an issue. And now yesterday and today. I'm very frustrated.

  • PommieMommie65 Barbara Merritt (@PommieMommie65) reported

    @FitbitSupport Day 2 of my Luxe not working...please fix the problem.

  • nathan5627 Nathan (@nathan5627) reported

    @FitbitSupport I didn't notice any issues yesterday with syncing, but seem to have the same problem as all these other people and keep getting "Couldn't sync your Charge 4" messages today.

  • ildetech Ildefonso Camargo (@ildetech) reported

    @FitbitSupport it is down again, yes. "DownDetector" confirms this with over 2000 reports. Will not waste time with "troubleshooting", it is unlikely 2000 people are having the same "on their side" problem, this is Fitbit.

  • EvaMarieKelly10 Eva Marie Kelly (@EvaMarieKelly10) reported

    @FitbitSupport I have tried all of the suggested procedures but issue remains

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