Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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penny.burke
(@pennylburke) reported
Paid £270 for a Fitbit sense watch 7 months ago....absolutely loved it.....screen cracks with a small knock on a cupboard and they won’t help or even offer a repair service....just not good enough! @FitbitSupport @fitbit @FitbitUK
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Emily McGougan
(@EMcGougan) reported
@nickmcleanuk @fitbit @FitbitUK And they don’t even have anywhere to fix them, so if it breaks you just have to buy a new one. Mine was faulty hardware so completely not my fault, I’m so pissed! Horrible customer service!
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Barbara Sheltraw
(@mbs54) reported
@FitbitSupport At one point, you sent me a new band. However, all of the bands wear out at the connection to the actual Ionic timepiece. The receptionist at my office was a FitBit user and she had the same problem. She went up to Versa. And finally ended up with Apple.
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Erica Zornes
(@ebzornes) reported
@adams_bonnie @FitbitSupport You are not striving to fix anything. You post these issues EVERY SINGLE DAY. Aren’t YOU tired of fixing the same problems day in and day out???
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Randy Resnick (randulo)🎷🎸
(@randulo) reported
@FitbitSupport That did work. Funny how much ongoing "maintenance" Fitbits require. Still don't get message notifications, but the hours have been spent for today.
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ann wall
(@shopshi) reported
@FitbitSupport Thank you so much. I’m having trouble with emails too will fix and get back to you
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Devanand
(@dev19anand) reported
@FitbitSupport @fitbit my Fitbit is not able to connect or sync to my mobile.i have tried turning off my Bluetooth but still not working. Can you guys help me on this.
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joanne kerry
(@joannekerry1) reported
@FitbitSupport I literally gave up with fitbit a couple of months ago. Nobody will admit there is an issue connecting to a Hwawei p30lite. There is no point wearing one if I have to delete data to sync. 😤
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Rose
(@sfROSE74) reported
Feel like I should send @fitbit a bill for my QA work this morning. Fix your product on your own dime!
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Susan Saunders
(@Suesaunders62) reported
@FitbitSupport Good morning I am having issues with my Versa Lite. For quite a while I am not receiving notifications such as reminders to move or when my phone rings. Yesterday I did a workout at gym but it showed no zone minutes which can’t be right. Help please.
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Ash Scott
(@H0wAboutNovak) reported
@FitbitSupport Still need support with this issue!!
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IMELDA PORTER
(@iconlan478) reported
@FitbitSupport @FitbitSupport my app is still not working tonight???
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Erica Zornes
(@ebzornes) reported
@CountryIrish57 @FitbitSupport They aren’t trying to fix anything. I switched to an Apple Watch because Fitbit is a JOKE
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Barbara Sheltraw
(@mbs54) reported
@FitbitSupport I am satisfied with FitBit, but seriously the same exact problem with every single band. My cheap Chinese bands from Amazon are okay so far, except I seem to be allergic to some chemical in the band.
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Vicki Webb
(@VickiWebb27) reported
@FitbitSupport Is this issue why I still can't receive text msgs? Waiting on support to get back with me
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