Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • okay_red Bex (@okay_red) reported

    @FitbitSupport I just got a brand new Charge HR. The display shows a full battery but will not turn on. I've let it charge all day and night and tried the reset thing holding down the button but it just flashes and shows an exclamation point on the battery.

  • Coopersmom05 Cooper (@Coopersmom05) reported

    @5le @fitbit My battery is crap on Charge 5. I’m supposed to get 5 to 7 battery life. I’m getting about 16 or 17 hours. Customer service put me up to the next level of support 13 days ago. No one has contacted me. There is a problem with them, others are complaining.

  • lorabell06 Lori Hunter (@lorabell06) reported from Windsor, Ontario

    @FitbitSupport HI! Waiting for a email,from support with some steps I have to follow before calling them back, about my heart rate monitor not working on my watch. How long should I be waiting for this email? It's been a couple hours Thank you

  • dazzaboy_1972 daz mitchell (@dazzaboy_1972) reported

    @FitbitSupport hi can you please help. I can't sign into my fit bit it says your password was found on a data base. So go to change it I can't remember the original password

  • tancam1983 Tanya (@tancam1983) reported

    @FitbitSupport please can someone carry on my conversation in your inbox?? I’m having issues with my Fitbit and told you now can’t help!

  • adsinuk Aarish Shah (@adsinuk) reported

    17. I'm an early adopter. I don't have a problem using janky tech because,,, why not? I bought a pebble on @Kickstarter, I had a @fitbit, then a @Xiaomi #miband, I was tracking steps, would download the latest calorie counter / food diary and churn quickly.

  • CandyNyangoya Candy Nyangoya (@CandyNyangoya) reported

    @fabiordasilva @fitbit Makes 2 of us, worst products ever 🚮🚮is where they belong.

  • CandyNyangoya Candy Nyangoya (@CandyNyangoya) reported

    @OsirisKTJ @FitbitSupport Their product quality is horrible .. 3 Fitbits I have had i 1.5yrs and each just breaks down and dies 2 they have replaced and this 3rd one dies after 8 months they refuse to take responsibility for when it clearly is a pointer to their product quality.

  • TDhugga Taran Dhugga (@TDhugga) reported

    @fitbit Bull **** service@ fitbit 🖕🏻

  • ukrinnz ukr in nz (@ukrinnz) reported

    hi @FitbitSupport. My Fitbit versa 3 does not charge every time last month. It worked perfectly before. I use the same charger (2.1A). When I connect, it starts showing the charge, then show a normal screen, and then a message about slow charging, but does not charge at all.

  • Michele67642974 Michele (@Michele67642974) reported

    @FitbitSupport Thanks for the reply. I hope your team can resolve this issue soon so we don’t have to remove one tracker in order to add another

  • shroozer Shruthi Ravindran (@shroozer) reported

    @fitbit @FitbitSupport @FitbitUK Why is my promo code not working? I have received two today from your help support team and neither work?!

  • regnarg Dan Granger (@regnarg) reported

    @FitbitSupport Placed an order one hour and eight minutes ago. I'm trying to change the watch color and the support person is saying I will have to return it since "it processed while I was trying to cancel it" Any way you can help?

  • Jeffilia Jeffilia (@Jeffilia) reported

    Hi @FitbitSupport ! My Fitbit Charge 4 doesn't work anymore. I tried to reset it as it's said on your website. However, even if it vibrates and I can see the smile, nothing happens after. Still off... Can you help me please ? Thanks a lot !

  • AddieKHume Addie Hume (@AddieKHume) reported

    @fitbit @FitbitSupport worst customer service. My Fitbit is stuck and no one can help so too bad. Oh but here's a discount code to get a new one but everything is on sale and code cannot be combined so it costs more to use the discount. Wow! 👎

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