Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Luis (@Luis_Nord) reported@ihalliwell @fitbit Same problem - reference codes don't work - Unserious company, should be avoided #NeverAgainFitbit
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hannah louise (@hannah_tuthill) reported@TrixDnB @clareqhill @fitbit I'm having the same problem been like it for 48hrs even tried getting a new reference number still the same problem
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Frances Morris (@Frances56135962) reported@fitbit hi been trying to register for a refund for my ionic.your website will not accept my registration code. Been holding on your phone lines for over an hour to try and get support.can you help please?
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Jozz (@jozzerlene) reported@Andrewmciver @FitbitSupport Same here, it’s such a poor service!
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chanandaler bong (@PakPCBnotaCLUE) reported@FitbitSupport ionic recall issue please can someone contact me as I’m having issues submitting claim
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mark (@mark92031655) reported@gra5105 @FitbitSupport Having the same issue here & can’t contact them by phone or live chat
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karen (@kj_x13) reported@FitbitSupport Thanks but the issue isn't resolved
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Andrew Hibbert (@HibbertAndrew) reported@FitbitSupport My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch nothing works, can you help
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Neil Gibson (@neil_gibson1975) reported@FitbitSupport cant get through on phone. Live chat cant help and my reference code for ionic recall is not recognised and fitbit support hasn’t answered messages. Someone please help me
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Janpy (@Janpy76187166) reported@fitbit 40 hours on and I still get the message “Reference Code not found” I have contacted support via chat who just say try again later, and DM’d but I have had no response to that. Please issue an official statement and guidance about this process.
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Janice Reynolds (@Jellybean10000) reported@FitbitSupport Hello. Still experiencing this problem. Are you any closer to a resolution?
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Lisa Sutcliffe (@mischieflisa71) reported@shane_phoenix2 @fitbit Got my discount all ordered within 24 hours of registering - just waiting for the email saying dispatched. My issue is not sure how getting refund as no details taken for payment unless a cheque?
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Janice Reynolds (@Jellybean10000) reported@FitbitSupport Hello. I'm still experiencing this problem. Are you any closer to a resolution?
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Zoe Jane Dowd (@ZoeJane77) reported@Moosical @fitbit Just had email in my junk folder came at 3.40 am this morning, thanks for your help x
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Mark Sinnett (@MarkSinnett177) reported@fitbit If you could kindly answer my dm, your refund system is not working as intended. The refence code supplied is not recognised. Thank you.
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