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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Indianapolis, IN 1
Sarreguemines, ACAL 1
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • aGrumpyGitt
    Grumpy (@aGrumpyGitt) reported

    @FitbitSupport why is my exercise not showing in my @loseit app 🤫 Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.

  • anaden2023
    Aden (@anaden2023) reported

    @fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.

  • Plant1Sara
    Sara (@Plant1Sara) reported

    @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • sandwichbagdad
    Sandwichbagdad (@sandwichbagdad) reported

    @Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport

  • susanelizabet28
    Susan (@susanelizabet28) reported

    Apparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • Dave25480117468
    Constable Jones (@Dave25480117468) reported

    @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @yonenchi @FitbitSupport having the disappearing logged food glitch isn’t going to be fixed for 7 days? That is absolutely asinine and unacceptable. Having one of the most important app features down for a whole week is inexcusable.

  • joannalchin
    Joanna Chin (@joannalchin) reported

    @FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google

  • EugeneGeis
    alt-your-ristics (@EugeneGeis) reported

    @GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

  • PT_Analyst
    Part-Time Analyst (@PT_Analyst) reported

    Dear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesn’t involve deleting 100 records each day

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