Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
| Whitman, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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MEGHA MOOKIM
(@meghamm23) reported
My fitbit HR astra watch is not working and customer support is also not helping to resolve, bad after sales service, need resolution urgently it has already been a week now @FitbitSupport @FitbitIN #disappointed #needsupport
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Sian edwards
(@Edgum10) reported
@FitbitUK @fitbit @FitbitSupport my Fitbit has stopped charging. I have purchased a new charger but it’s still dead. Any help would be greatly appreciated. Thank you x
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Lynda Mason George
(@LyndaMMG) reported
@FitbitSupport @TravelsGringo Strap completely broken on fit bit no response from support team
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Amy Tovey
(@amy_tuvs7) reported
@robertsgem21 @fitbit Mine doesn’t even track my sleep properly anymore, it’s been replaced by @fitbit twice due to the screen freezing, no other support has been given to try sort the problem. Alot of people I know have swapped to Apple Watch.. I might too 🧐
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport If you state publicly you will solve the issues or stand behind your product and replace if you can't fix the product defect, then we can discuss privately. But every time I've had a problem you've deflected and ultimately done nothing.
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Rev
(@urbanangel87) reported
Hey @FitbitSupport I'm having an issue with listening to voice replies on my device. Any way I can rectify this?
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CineMeltdown
(@cinemeltdown) reported
@FitbitSupport See now we’re in the ‘blanking me’ part of the dance. No update on what’s happening…and you haven’t replied to my tweet asking for complaints information. It’s a repetitive, never-ending nightmare with you. Why are you doing this to me? Do you think I’m someone else?
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport Message received: you won't help. I'll start recruiting more people to drop Fitbit products. I want to continue our family weekly steps challenges, but I think we can do that with Xiaomi. I like my Xiaomi phone. Bought it 2 years ago and unlike my Fitbit Ionic it will charge.
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Pradhan
(@ATP_5) reported
@FitbitSupport But I am getting reply it is not possible to return as per the policy. Can you please help here, The product is of no use of me and i would request you please suggest me alternate option and I am too ready to pay restock fees.
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Chontelle Sundborn
(@luckleberry) reported
@fitbitsupport I need to login old acc but old email no longer active. Must log in to reset wifi on aria scales?
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport Since 2020 we have private messages about this issue. And it only gets worse. What will change this time? Do you consider that solving a problem by saying the same thing every time over the past 2 years with no result? If anyone reads this its been 2 years with the same problems!
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Amy W
(@amyaimez_86) reported
Lost all faith in @FitbitUK contacted @FitbitSupport as i can barely see my screen on my charge 3 as its "corrupted" and as its out of warranty they offer discount off a new one instead of fixing the issue that i know a number of people have had. Think I will find something else
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Toya R. Mac
(@tcreidmac) reported
@fitbit This is not a unique case based on my research…fix your **** and do better. The only mistake I made was to spend 300 bucks on a watch that last for two years..wtf?
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Toya R. Mac
(@tcreidmac) reported
@fitbit I’d rather eat broken glass than buy another Fitbit watch. My versa 2 just up and quit for no reason. Bought it in 2020. Working one day and the next day nothing. Support basically told me oops and offered me 35% off a new watch. Are you kidding!
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CineMeltdown
(@cinemeltdown) reported
@FitbitSupport NOTHING YOU SUGGEST WORKS! This is why I’m asking for your help. I don’t want to be told what steps to take. You’ve been doing that for a year. I just want you to do it from your end now. What part of my request don’t you understand? Unsubscribe me, it’s just that simple.
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