Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 14 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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steve wall
(@stevew9948) reported
@LanceStorm @FitbitSupport I'm glad you've had good luck with them. I've had 1 die a year on me and they kidna just say too bad
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Audrey
(@odeaubonheur) reported
Dear @FitbitSupport, I have contacted by DM regarding the refund of Ionic watch. Please let you check and solve my problem. Thanks in advance
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ACS™ NUFC 🇺🇦
(@Albertschipshop) reported
@FitbitUK @FitbitSupport hi there I’m trying to proceed to register my ionic for a refund and on the final intake page when I click verify account it returns an error code on various devices. Please advise what is the issue?
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Srinivasan
(@girivas92) reported
@FitbitSupport Where can I purchase Versa Straps? I couldn't either spot it in your site or anywhere in shops. Could you pls help.
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Janette Hellyer
(@janette_hellyer) reported
@fitbit Anyone else suffering from a shockingly poor customer experience whilst attempting to upgrade their recalled Ionic. Five contacts with FB support since the start of the recall. Discount code didn't work. Promises of getting back to me never materialise. Support is sh*t!
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Josh Nason
(@JoshNason) reported
@LanceStorm @FitbitSupport "Sir, did you charge it?" "****."
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Petra Malá
(@petramalaXOXO) reported
@FitbitSupport I have a problem with heart rate zone which are set incorrectly in the application. I cannon change it, can you?
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No thank you I've had enough 2020
(@VeryFeministy) reported
@FitbitSupport How does that help? Do you have a screenshot or more specific directions? Is there a way to make step count private or not?
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Ramon GoudeauIFBBPRO
(@sa7nt_) reported
@FitbitSupport I cannot wait to be rid of this Sense.... worst watch I've owned from Fitbit. The last.
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No thank you I've had enough 2020
(@VeryFeministy) reported
Uhh, wtf @FitbitSupport @fitbit - there's no way to hide your step count from friends? Why did you take this away? This seems like a really great way to trigger people who have exercise or disability issues.
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Jen Timms
(@Scarlettjen) reported
@FitbitSupport Hiya, my Charge 5 seems to have died (black screen), and isn't charging. Can I please get some help?
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Miss Crowe
(@Crowe1Leah) reported
@fitbit Your 24 hour live chat isn't working and noone on the customer service call is able to help me. How else is best to contact you about my Ionic refund please?
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Josine Krikke
(@JosineKrikke) reported
@FitbitSupport I can hardly read my screen. Only when it's dark I can see what time it is etc. But in bright conditions it is hardly visible. I've tried to adjust the settings, but to no avail. Can you help?
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🔮ISeeYousABitch🔮
(@deetrutoo) reported
Hey y'all. Just so y'all know, @fitbit doesn't GAF about it's users. My Fitbit quit reading my BPM. I went thru all the troubleshooting stuff and then contacted customer support. They pretty much said, "haha yeah. **** you. Eat my ****. Here's %20 off your next Fitbit purchase"
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Della Graham
(@Dellarie) reported
Had the most epically bad experience with customer service today while talking to @FitbitSupport They sent my order to their own returns department, then gave me a hard time when I called to ask them to resend it. 🙄 @fitbit should reconsider outsourced customer service…