Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • jodoyle71 jo Doyle (@jodoyle71) reported from Corringham, England

    @FitbitSupport can't log into my fitbit ..... is your system down.

  • ed_55uk Erica (@ed_55uk) reported

    @FitbitUK @FitbitSupport also just to confirm I have done all the troubleshooting available online numerous times to no avail before you suggest going down that route . Not made any difference

  • KatherineHeyes Katherine Heyes (@KatherineHeyes) reported

    Hey @FitbitSupport I am having to reset my Versa 2 every morning for it to sync. Any idea on a long term fix?

  • mribrad Brad Lightcap (@mribrad) reported

    @FitbitSupport my Charge no longer connects properly with the charger. Please help

  • YOWBoomer Matthew Noteboom (@YOWBoomer) reported

    @laura_payton @FitbitSupport Don't hold your breath. Crash test dummies have all been male for decades... 😕

  • cecorylus Joanna F (@cecorylus) reported

    @sarahtrg @fitbit It's a blaze which is one of the first fitbit watches. If you're interested in monitoring sleep, I'd recommend a smaller model; the blaze is terrible to sleep with on. Not even sure if they still sell the blaze tbh

  • PharaohKatt Kitty “make the Yuletide gay” Byrne (@PharaohKatt) reported

    There’s been an issue with @fitbit’s menstrusl tracker since 2018. Multiple people on the forums have complained of the sams issue. And yet nothing is done to fix it. Why is it now 2021 and still this error exists?

  • zoeking1988 Zoe (@zoeking1988) reported

    Thank you @FitbitSupport contacted you this evening as my screen was not lighting up correctly, troubleshooting all options and no fix so offered free replacement right away! Great service thanks! Looking forward to being able to see my step count again!

  • KayleaHanson kaylea (@KayleaHanson) reported

    @FitbitSupport I've been trying to get customer support via your customer chat option and I've been waiting for over 3 hours. How do I receive timely help?

  • gtijill jill jamieson (@gtijill) reported

    @FitbitSupport I'm having issues with my new fitbit 4 not keeping it's charge. It was on 33% before I went for a long walk but before the walk was complete it had shut down. Brand new for Xmas so not happy as had issues with previous fitbit I had also.

  • CoolEthan_ Fen (@CoolEthan_) reported

    Hi @FitbitSupport, recently bought a Versa 3 and trying to sync my Deezer playlists but it does not seem to be working. Taking hours to sync a tiny amount. Is this a known issue, or is there something I have missed? Thanks

  • PharaohKatt Kitty “make the Yuletide gay” Byrne (@PharaohKatt) reported

    @fitbit It’s not a small error either. The dates in the menstrusl tracker will suddenly change, so that it’s no longer accurate. Which basically stops it from being remotely useful at all. Yet still no fix? Since 2018? Clearly they don’t care half about their customers!

  • laurengilger Lauren Gilger (@laurengilger) reported

    @timagne @fitbit That's rough, man. Listen to the last 2 minutes! Might help :)

  • killersnoop Raman Kaul (@killersnoop) reported

    @FitbitSupport how can I reach customer support in Gurgaon India ? Toll free is not working 800-050-1057

  • joansmillet Joan Millet (@joansmillet) reported

    @FitbitSupport I continue to have a problem with my Alta HR skipping a nite or quitting around 2:45 am keeping my sleep data. I have done all u asked me too & it still continues.

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