Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Building Baltimore Better #sellmyhousefast
(@BuildBaltoBettr) reported
@FitbitSupport help! My Fitbit Alta is recharging when it’s plugged in. As soon as I unplug it, I cannot get a reading. I tried cleaning contacts where it charges. I logged in as a new account. Nothing works.
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Heena
(@heenybeeny10) reported
@FitbitSupport hey @FitbitSupport I had checked that, it didn't help. its really disappointing that the fitbit is picking up arm movements rather than actual steps. which is happening now while I'm sitting. Its brand new but not looks particularly accurate.
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Alan Dale Adams
(@AlanDaleAdams) reported
@realericeckhoff @fitbit The only good thing about your driveway when shoveling it is it goes down hill
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Laurie dennington
(@Lauriedenningt2) reported
@FitbitSupport Hi I only bought my fitbit this year & its broken how do I replace it using the warranty?
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Kate LeCourtois
(@KLeCourtois) reported
@FitbitSupport my credit card was changed for an annual premium membership without giving me the free trial offered... community says there are others out there having the same issue. Can I please be refunded as I wasn't given the trial offered!!
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cait
(@caitlincarrickm) reported
@FitbitSupport hi, my charge 3 seems to be broken and i believe it is within warranty — how do i go about getting this remedied?
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CD
(@csd2500) reported
@FitbitSupport Got an inspire 2 and cannot see the screen outside. Checked and not on dim or sleep mode. Very disappointing. Please fix or refund.
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NicLovesMetal
(@nic_loves_metal) reported
@FitbitSupport right guys, three days of nothing but trying to reset my device and I need help pls! Damn thing won’t vibrate for notifications which is my main use for this. Tried everything in the forums to no avail. Pls help!
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Kirti D.
(@DiyaMarketing) reported
I'm on my second @fitbit Versa 2 in less than 6 months--it has started vibrating continuously (super fun & distracting) & not syncing. I can't get it to reset or connect to anything. Can you help, @FitbitSupport? Beyond frustrating.
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Robin Horton
(@RHorton1967) reported
@fitbit @FitbitSupport it’s so nice to know that after spending over $300 on 3 devices in 5 years, you won’t replace your product when it dies shortly after the warranty expires. Bad customer service
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Premier Lipspeaker
(@LesleyCFmum) reported
@FitbitSupport my screen has gone grey. Have reset the watch. Screen remains grey. Please help:-)
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Twisted Tea saves 2020!
(@amarie1105) reported
@FitbitSupport I can’t get my notifications on my versa with my new iPhone, please help!
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cari_lou
(@swlondonraised) reported
@FeralinaCat @FitbitSupport I'm having the same problem my fitbit won't sync unless on charge so its no use to me
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ksliq
(@KSliq) reported
@FitbitSupport the SpO2 app on my fitbit versa 3 is not working in my region. How can I have it working? I am in Kenya and recently acquired the versa 3. Please help
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𒀭Ralf Muschall🐙
(@ralfmuschall) reported
@FitbitSupport I don't think there is a problem. I just want to learn how a sensor using a green LED is able to measure blood oxygenation (which requires red and infrared LEDs). My app and Ionic work fine.
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