Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Indianapolis, IN | 1 |
| Sarreguemines, ACAL | 1 |
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bruce Townsend (@brucetownsendjr) reported.@FitbitSupport “…After initially suspecting user error, the Twitter account began advising Fitbit users to wait a few hours before trying to access their accounts again.” Typical for support to blame the consumer!
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Barb Doyle 🇨🇦 ❤️ 🌻 (@888phone) reported@FitbitSupport I didn’t know about the problems so I uninstalled and reinstalled now i can’t log in as it won’t take my user nor password. Is this still an issue you’re looking at?
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Diane (@dopplerdiane) reported@FitbitSupport @TracyHornschuch My sleep tile still not working and heartbeat either. I’ve done all the troubleshooting
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John Turner (@JohnTur10344748) reported@JustMagsMags @FitbitSupport Same issue $9.99 per month and no sleep function since Saturday...
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Kim 🇺🇦🌻😷 #BLM (@KimDuke) reported@FitbitSupport Look at the number of people saying its not fixed! Add me to the list! Fix it on your end please.
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Charles Colburn (@cmclbrn) reported@FitbitSupport ok I can now add heart rate, sleep and health metrics by clicking edit at top right hand corner , then scrolling down to “additional stats” and adding those to dashboard by clicking them. Will see if sleep will measure tonight. But I’m pretty much back to normal.
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Staci Weinschenk (@StaciWeinschenk) reported@FitbitSupport my app is still not working.
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Samantha Morley (@samjomorley) reported@FitbitSupport @absolutmusic We all have the same issue - no longer tracks steps on the app and various other metrics. Come clean that this is a wider issue - can you not see the huge amount of conversation across various platforms to know that this is a massive problem?
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Ethan Pontes (@EthanPontes) reported@FitbitSupport Update: Fixed the issue. I logged out of the app and deleted all data then signed in again.
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maryprata (@maryprata) reported@FitbitSupport Fitbit charge 4 . Is not working 100%. The weather is not syncing the current Location. I already uninstalled and installed the app. HELP!
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❄️Rys❄️ (@FaustianPacts) reported@FitbitSupport Apparently all the services were down? I managed to get back in but I'm not sure what was going on. It definitely did not log my sleep correctly last night and usually it's pretty good!
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Elle Gibs (@ElleGibs) reported@FitbitSupport My watch is still not syncing with the app!! Please help!
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Social Distancing is an Artform (@Capleesi) reported@FitbitSupport inspire 2 is not showing any data for past 24 hours or so. Had login issues this morning. Have logged in, synced inspire to phone app but still not showing sleep data or other things.
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Bones (@Hookemclark) reported@FitbitSupport The screen on my Versa 2 is unreadable. It has moving lines running up and down back and forth.
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Diane (@dopplerdiane) reported@CollontheCOB @FitbitSupport Great, after wasting time all morning trying to solve the problem, I decided it was my Fitbit finally wore out so I ordered a new one. It would have been helpful if Fitbit would advise when you go to internet to troubleshoot.
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