Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Griessmann
(@dgriessmann) reported
@MyFitnessPal why do I have to disconnect and reconnect my @FitbitSupport each day with you app to get it to work? Prior to you last update it worked great. Now, this app....not so much! CS is zero help as well.
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Sophie Blackmore
(@SoBlackmore) reported
@FitbitSupport my Charge3 has a completely black screen. Can’t connect to your live chat. I have tried a reboot which didn’t work. Help please
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Rachel Johnson 🏴🇪🇺
(@mrswelshrachel) reported
@FitbitSupport just bought a redmi note 10s. my Versa has paired but no app notifications work. Have restarted phone as per red text in 'app notifications' but see on community some other redmi phones have same issue and it's being worked on. Any updates?
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Deborah Brand
(@dabrand5) reported
@FitbitSupport I would like some help
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Emy Mendoza (He / Him)
(@Mendoza_Emy) reported
@FitbitUK @fitbit my Fitbit seems to be broken and the heart rate sensor isn’t working. Help please!
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Nikhil Hemrajani
(@nikhilh) reported
Hi @fitbit, help me understand this correctly. Once the warranty period (1 year) is over for a Fitbit device and it starts malfunctioning, I am supposed to throw it away as you don't do paid repairs? @FitbitSupport @FitbitIN
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Hiroko Lacour
(@LamourDeCheval) reported
@FitbitSupport My Charge 4 just broke and bought Charge 5 to replace it. I am having a problem connecting it with iPhone through Bluetooth. However it is not finding… How can I wake Charge 5? There is no button on a side.
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amanda mason
(@masonpharma) reported
@masonpharma I have a versa 2 Fitbit the screen has stopped working the green lights are on the Fitbit community says this has happened to others i have cleaned as advised but no result can you help out fitbit @FitbitSupport
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Linda Smith
(@barrylinda45) reported
@FitbitSupport have just purchased Fitbit 5 will not sync to my phone can you help
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Stotecakes
(@stotecakes) reported
@fitbit hi Fitbit, just had truly awful customer service on chat. And they tell me that you don't have a complaints procedure. Is this true? How do I get my issue resolved?
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Clayton
(@claytonstoffel) reported
I have had 3 Charge 3 bands break in the last 18 months. It seems like a fairly common issue. Is @fitbit doing anything to improve band quality?
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Elizabeth Healy
(@libbamacushla) reported
@FitbitSupport Thanks for the prompt reply. I sent a reply DM but have had no response. Please can you let me know if you are investigating this on-going problem. I was told months ago that Fitbit were developing a "fix" which would be applied to users' apps on a rolling basis, when finalised.
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Jeff Stevenson
(@ukcomic) reported
@mrbarryrobinson @THEJayMcGee I’ve stuck with Fitbit Barry as it’s a lot cheaper . However I have been offered discount but it has not been applied. Now they are not answering my emails. @FitbitSupport help!
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Priyal Rathi
(@priyalrathi_) reported
@FitbitSupport help asap
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let ducDao = "🦆 Dao"
(@D_Squared_) reported
Forgot to set up my alarm on my phone. 🙃 I have an alarm setup on my @fitbit but there's an issue where it just shuts off when I'm sleeping and I have to reconnect it to the charger to turn it on
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