Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ang_p73 Angelica (@ang_p73) reported

    @FitbitSupport my Aria stopped syncing as of Jan 5 and from the community threads this is happening to a lot of people not just me. It’s not the first time either! I’m ready to throw it in the garbage.

  • rudabegga Jennifer Iudicello (@rudabegga) reported

    @FitbitSupport Yep, followed all the steps and my option is to contact customer support. Someone said that it’s a software issue on Fitbit’s end. Is this true? If so, when can we expect a resolution? #arianosync

  • tha_great4kay Tha Doc's In (@tha_great4kay) reported

    @FitbitSupport Getting a Issue with voice Response to text message not letting send message.

  • Dunskeig1 David Morison (@Dunskeig1) reported

    @FitbitSupport I am another with an Aria 1 that stopped working yesterday morning. Looking at the Fitbit Community board, that is at least 120 people worldwide!! What has gone wrong and what is being done to fix this as a matter of urgency?

  • robertmcphee30 Robert McPhee (@robertmcphee30) reported

    @FitbitSupport May I ask again regarding #arianosync. your reply suggesting troubleshooting at the user end has all been done. No it is not a matter of troubleshooting this at the user end, it is a matter of Fitbit accepting there is a problem at their end.

  • ITRHartwell Ian Hartwell (@ITRHartwell) reported

    @runner8527888 @fitbit I echo this...i expect issues from time to time, dont expect to be ignored & lack of ownership. have tried various channels, where ive said "I have done all troubleshooting, the same as everyone else having the same issue" all replied "We recommend you do this troubleshooting"

  • scp6887 Scott Perkins (@scp6887) reported

    @FitbitSupport is the app down?

  • kxlxdub KW. (@kxlxdub) reported

    @FitbitSupport Can I ask how long this issue has been going on for? I got my watch 2 weeks ago and this has been happening from the start.

  • losowsky Andrew Losowsky (@losowsky) reported

    @mattmcarthur @fitbit Display Name, join date and number of steps. But why can't I lock down everything? I don't want to be forced into the Fitbit community.

  • StaceyKeast Stacey Williams (@StaceyKeast) reported

    @fitbit ... the app won't let me upload a profile pic or cover photo - says access denied ? #help

  • VyndilTau Vyndil Tau (@VyndilTau) reported

    Aria scale works perfectly fine, get an email from @fitbit telling me it's time to change its batteries; Aria scale now broken. Thanks, Fitbit...

  • amkb12 Amy (@amkb12) reported

    @FitbitSupport Serious syncing issues and now can't even log into the app or your website. Please don't attempt to tell me that it's my issue...

  • TomMiller6 Tom Miller (@TomMiller6) reported

    @iambeno @FitbitSupport Same issue here. Started today. Hundreds reporting same issue on the Fitbit Community Board.

  • charlotte_dewar Charlotte Dewar (@charlotte_dewar) reported

    @FitbitSupport is anyone from FitBit going to acknowledge that there is a global issue with syncing the Aria? What have you done to cause this and what are you doing to fix it? I speak to your customer service they ask to troubleshoot my device, which then doesn’t work. Obvs.

  • swilson20151 Sarah Wilson (@swilson20151) reported

    @FitbitSupport hi, my flex 2 has not synced since yesterday and I can’t get it to manually either. Please help.

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