Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 18 |
| Proctorville, OH | 2 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
| Whitman, MA | 1 |
| Newnan, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs G
(@NicolaG54212315) reported
@fitbit I have sent 4 emails of complaint to your CEO and no reply from his staff, really poor Customer Service! Can someone look into this please? Thanks
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Jenni Lee
(@tadahitsjenni) reported
@FitbitSupport Okay well that still doesn’t solve my problem. I was bragging on y’all last week for how helpful you were but I didn’t realize that help was just getting me to spend more money on a lesser product that is falsely advertised as a smart watch.
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport It's not working. I sent DM.
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Thomas Mathiesen
(@thomasvm83) reported
@fitbit Like promised I would. I know fitbit has read my messages, both here as welll as facebook, as well as trying in their words "to cool down". I am now dobling the outreach of my original post. If i wanted to cool down I wouldnt of been spending 5k on a tweet u fools @fitbit #google
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Laura vennard 🏴💡🇪🇺
(@lauravennard1) reported
@FitbitSupport there’s a problem with the Fitbit app it’s went wonky,please fix it.
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Sagar Y. Kulkarni
(@DarklordBaba) reported
I hv Fitbit charge 3, from almost 1.5 years, it’s display isn’t visible. After all the troubleshooting, this issue is present. It still tracks activities, sends info to app. On Fitbit community, I see many others have this issue as well. @FitbitSupport @FitbitIN @fitbit
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Ziek ElMeek
(@ZiekElMeek) reported
@fitbit cnet didn’t even rank the versa4 or sense2 as one of the best smart watches of 2023. The versa 3 made the list. Fix your mistake y’all. Ur charging full price for a product with a 3rd of the capabilities of previous models.
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nysportsfan45
(@nysportsfan45) reported
@FitbitSupport I love playing Bingo but my minutes never register. My steps and miles register but never mins. How can I fix this??? I tried to reset multiple times.
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Nahid Khan
(@nahidsakhan) reported
Fitbit just send me a new tracker because my older Fitbit was broken for some reason. Thank you @fitbit
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Miss Michelle Clemson
(@EmEnSea) reported
@FitbitSupport Are there issues again today as I cannot get my versa 2 to connect with app to sync? Had trouble yesterday too but finally got a connection doing all the usual tricks. Not today tho.
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MwritIngAwaY
(@atlolis1989) reported
Hey @FitbitSupport I need to download my family's data and can't figure out how to do it - can you help?
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WolfyThom🏳️🌈🏳️⚧️
(@ThomWolfy) reported
5 full shipping days later and nothing about my package from @fitbit . seemingly lost somewhere after reportedly leaving Chicago on the morning of the 31st. @USPSHelp ?? i've never had this issue before. i've had lack of updates, sometimes, but not 5 days of nothing?? and it'll
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Neil Stephenson 🏴
(@neilsalmon71) reported
@FitbitSupport Is there a problem connecting in the UK today? Haven’t been able to sync all morning
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Danielle in Buffalo NY♥️🦬💙⚔️💛
(@DanielleMwny70) reported
Ok @fitbit I have tried to follow your instructions, even tried the 24 hour live chat, not working. I pay for the subscription and YES I want my clock to light up every time I pick up my arm. Like a watch & I don’t see that setting anywhere. Not on the app on my phone HELP ⏰⏰
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport Hey myaccount is always loading, again Fix it please. I tried clear cache, and secret window.
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