Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 25
Charlotte, NC 3
New York City, NY 2
Frankfurt am Main, Hessen 2
Madison, WI 1
Cork, Munster 1
Phoenix, AZ 1
Apple Valley, MN 1
Madrid, Comunidad de Madrid 1
Hohenlinden, Bavaria 1
Nicholasville, KY 1
Köln, NRW 1
Chardon, OH 1
Chester, VA 1
Bremerhaven, Bremen 1
Naples, FL 1
Beverly, MA 1
Wallingford, CT 1
Walsall, England 1
Queens, NY 1
Casper, WY 1
Village of Shorewood Hills, WI 1
Madison, AL 1
Perkasie, PA 1
Toledo, OH 1
Portage, MI 1
Snellville, GA 1
Columbus, OH 1
Omaha, NE 1
Brentwood, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • hey__deary seriously_not (@hey__deary) reported

    @Dazjones75 @fitbit I'm waiting since April. Finally received an email bur processing the refund is not possible since I need a code for it which is send via SMS but that does not work and leads to an error. Fitbit support was and is totally useless.

  • TurdDominator Evil Sneevl (@TurdDominator) reported

    @FitbitSupport - Charge 5 is not syncing today. Tried all steps in troubleshoot. Please help.

  • _LewisMcDaniels Lewis McDaniels (@_LewisMcDaniels) reported

    @FitbitSupport my new charge 5 stopped syncing this morning. I’ve already tried all steps in your KB article with no change. Seems like many people are having this problem, can you confirm if you are having issues?

  • iDingh Harm (@iDingh) reported

    @FitbitSupport - My Charge 5 stopped syncing today. I tried all steps in troubleshoot/help without result. Please help.

  • Perryhanes perry hanes (@Perryhanes) reported

    Purchased my @fitbit Charge 5 last September. Swam with it once, it died, I was able to revive it. Swam again this weekend and it’s completely dead. @FitbitSupport please help

  • jr_hardman J.R. Hardman (@jr_hardman) reported

    @oozingoptimism @FitbitSupport I’m having this same problem on my iPhone today.

  • bayjb Jessica (@bayjb) reported

    @FitbitSupport My new Charge 5 hasn’t synched with my iPhone in 2 days. I’ve followed all the steps you outlined. What’s going on? Seems like this is a larger issue based on other tweets to you.

  • Tnndrw Andrew Tan (@Tnndrw) reported

    @jr_hardman @paul_maslanek @FitbitSupport Yes me too. Charge 5 cannot sync to Fitbit app on iPhone. 99% sure problem is with Fitbit sever.

  • ktfid K. Fidler (@ktfid) reported

    @FitbitSupport @fbcards2022 A ton of us lost connectivity around 4 AM EST, what’s going on? Timeline for fix?? I’ve done all the steps thrice and no luck.

  • abbysabstracts Abby Schiela Bukowski (@abbysabstracts) reported

    @FitbitSupport @FitbitSupport thank you. You did reply, but the suggestion didn’t work. Based on other tweets, it seems this is a system issue, not an individual user issue.

  • sempernarc back-alley abortionist (Ded/kids) 🇺🇦🏳️‍⚧️ (@sempernarc) reported

    @FitbitSupport is there a firmware issue causing the device not to sync with Android phones? Did a reboot, hard reset, forgot device and reinitiated and nothing. It tracks heartbeat but nothing else. Thanks.

  • ktfid K. Fidler (@ktfid) reported

    @WootiniGG @FitbitSupport Third major issue since May. Hate that I just renewed my annual plan… feels like a waste of $60

  • _kusaura_ saurav kumar (@_kusaura_) reported

    @FitbitSupport My Fitbit Charge 5 is not syncing. Tried everything like Application force close, Bluetooth of/Off, charge 5 and iPhone restart. Both Fitbit(v 3.65) and charge 5(20001.171.50) is upto date. Even I have re installed the Fitbit app. Can you please help?

  • EdwinChung Edwin Chung (@EdwinChung) reported

    @_LewisMcDaniels @FitbitSupport Having same issue, I called support, they said they are aware of the issue. They said the ETA for resolution is tomorrow.

  • WootiniGG Animal Chrissing (@WootiniGG) reported

    I really should just check the @FitbitSupport Twitter when there are sync issues because then I won't waste all that time trying all the suggestions to fix it restarting and reconnecting my phone & Charge 5 when it's a widespread issue affecting all users. 😒

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