Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
PeteS
(@peteds) reported
@FitbitSupport having an issue with android app. App not showing any data for heart rate but when I check “my dashboard” via web browsers, data is there. I cleared cache & forced stop app but still do data on sync. device is a charge 3. Thanks for any guidance you may have.
-
Michael Gammans
(@michaelgammans) reported
@FitbitUK @FitbitSupport. I bought a Versa 4 through Blue Light Card and want to return it as it's not working correctly. Apparently, watches bought through Blue Light are not sold by Fitbit so they will not refund me even though the link on the blue light card to contact Fitbit
-
Katie
(@KurvyKatie) reported
@FitbitSupport my watch doesn’t recognize when I’m on the treadmill. Is there a way to fix that?
-
Greg Hand, MBA, MSEE
(@gfhand) reported
@fitbit I've been an avid Fitbit user for 6 uears... ordered 18 products and spent more than $2,100... so, why is it your online support cannot handle special cases and seem unwilling or unable to escalate... How do I email a decision maker with an issue?
-
Stephen Balmer
(@stephenbalmer) reported
@fitbit how in the name of goodness do I actually get access to someone to help with why my Charge 3 is unreadably dull. I’v reset and tried all the settings as instructed.
-
John Pimento
(@JohnPimento) reported
@FitbitSupport Hi. I'm having problems in synchronizing my Charge 4 with the app. I erased the App and installed it again an the error that I gives is that the watch does not sync. It just stays there waiting...
-
Michael Gammans
(@michaelgammans) reported
@FitbitUK @FitbitSupport bought Versa 4 through Blue Light Card, it's not working correctly so want to return for refund. Apparently watches bought through BLC aren't from Fitbit even though the website says contact Fitbit for refund and warranty issues. No one will help!
-
RobertDanson
(@RobertDanson1) reported
@FitbitSupport Hi Fitbit. I’ve not had a tangible reply. We’ve been left in a situation where I still have a broken watch and whilst you know the problem you don’t want to solve it for me. Please can I have a better reply #customerservice #brokenfitbit #fitbit
-
Pete Sematary
(@hearnesque) reported
@FilmProProdPod @fitbit Yeah I imagine part of mine is active brain at night but I need to get my sleep apnoea under control as I’m sure it’s ruining everything else. I wish my apnoea was a weight thing, as that would be a (relatively) easy fix, but it’s not :(
-
George King
(@GeorgeK51791897) reported
@fitbit @FitbitSupport @FitbitUK have the worst customer support I have ever experienced.
-
Mewded Y
(@Ms_Mewded) reported
@IanChri47809496 You think that’s bad, it’s been 28 weeks and I keep being sent on a wild goose chase. #fitbitionicrecall #fitbit @fitbit @FitbitSupport you can’t possibly be trying to dodge refunds after a recall
-
#Bekind
(@bennettm0207) reported
Is anyone in their 11th week of waiting for the 3-6 week reimbursement of the recalled Fitbit Ionic? @FitbitSupport @fitbit @FitbitUK How bad is the service here?!
-
TCAnelle
(@TCAnelle) reported
@FitbitSupport My Inspire2 won't update time after travel. App set to automatic time zone. I've synced multiple times, rebooted device, and reinstalled the app. Recently app hasn't retained time zone setting, but when turned on again it's fixed it, but not today. Pls fix ASAP.
-
Jaimé Turner 🇨🇦✊🏿🌈🌎
(@jaimeturner) reported
@madebygoogle with @fitbit #Charge5 I could see steps in the app update in real-time. When I have #FitBit app open using #PixelWatch I have to manually refresh. Am I doing something wrong or is there a setting or connection issue?
-
Sarah Evans
(@sazmi) reported
@FitbitSupport just messaged you again, my fitbit app is still not working after the update
Check Current Status