Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • mountains2301 sep (@mountains2301) reported

    @FitbitSupport been waiting for your team to resolve my issue for more than 2 weeks.

  • nahmarketlady Nancy Holmes (@nahmarketlady) reported

    @Koldunya81 @fitbit fillhackz on Instagram should be of help to you get helped get my account back too

  • catpass Catherine Passanante (@catpass) reported

    @fitbit Yes. I have had a fitbit for the last 7 years and have always gotten a weekly email unless fitbit was having an issue on the back end. I will send a dm now.

  • ItsPointsOfView Dear Points of View... (@ItsPointsOfView) reported

    @FitbitSupport Hi, for the past 2 weeks I've not received my weekly summary email, despite having it set as on in my app settings. I had always received it prior to then. I got a new Fitbit 2 weeks ago, but I synced it with my Fitbit through the app. Can you follow me, DM & help?

  • bebrave1290 Rebecca (she/her) (@bebrave1290) reported

    @fitbit I always sync my fitbit usually multiple times a day. When I click the link to message you, it says that I "can no longer send messages to this person" and will not let me send you anything. Please help.

  • Toucalin Carebear Toucalin (@Toucalin) reported

    @lorrdevl @fitbit Same problem here. Sync every day but no email for the second week in a row.

  • NYPWFar Patrick (@NYPWFar) reported

    @FitbitSupport ... have not gotten my weekly update for the past 2 weeks ... is there an issue?

  • TravelsGringo ******. Volunteer. Traveler (@TravelsGringo) reported

    @CourtneyMRogers @fitbit It's a bit strange considering the many problems with Fitbit. But is this worse than their canned response about working hard to rectify the problem, and recommending restarting your Fitbit?

  • elifkrmzk PINK 💞 DREAM (@elifkrmzk) reported

    @Koldunya81 @fitbit @Rous_Cybertech helped me to retrieve my acc when I got issue and support services aren't responding

  • brsuttles Brandi (@brsuttles) reported

    @FitbitSupport I’m paying for premium yet none of the premium features are accessible on my app. Please help.

  • doodling_fool Doodling Fool (@doodling_fool) reported

    @fitbit I've had an issue for 3 weeks and no one's getting back to me. Chat support says to just wait for a response and ends the chat. Seriously frustrating.

  • Bazilifekoya Bazil (@Bazilifekoya) reported

    @fitbit @FitbitSupport Appreciate the help! Back to the grind 🔥

  • jenni_tracy Jennifer Tracy (@jenni_tracy) reported

    @fitbit Thank you. This is a problem with the app on my phone though, not while viewing it on an internet browser on a laptop or desktop.

  • jsaichaitanya BeingChaitanya (@jsaichaitanya) reported

    @FitbitSupport Hey.... I stopped receiving Weekly reports from 2 weeks. Can you please help me out

  • burritoni 🌸Dungeon Burrito🌸 (@burritoni) reported

    @fitbit So, either fix it instead of giving people the same suggestions that don't do anything, or I can delete the app, throw my Fitbit away and go for garmin or a better alternative.

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