Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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awoogadaytob
(@awoogadaytob) reported
@fitbit My mother is dead and even if she wasn't I wouldn't give her a pos product from your company. You treat your customers like garbage. I hope a class action suit happens soon.
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Sarah
(@zephyr681) reported
@FitbitSupport hi my low battery notification hasn’t worked. Everything is turned on in app and phone..how do I fix please
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Claire Haw
(@HawClaire) reported
@fitbit I have already called you and because it is out of warranty you won't help, I has always been dim no matter what setting.
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astha kumar
(@asthakumar16) reported
@FitbitSupport Why is fitbit giving me Google Play vouchers, I cannot even use these to replace my ionic. Please help me out here, Who can spend INR 22k on movies and apps? This is quite absurd.
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ً
(@imstephaniex) reported
@FitbitSupport hello I bought a Fitbit in December for Christmas. The band is now broken and I can’t use it as no other band. Can you advise on what to do please as it’s still under guarantee?
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𝕯𝓪𝓴𝓸𝓽𝓪 🆖9⃣🏁
(@Dakota48_19XX) reported
@Dawn9469 @fitbit "oh ****, mom's mad again."
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Dr Mand
(@mandapen) reported
@FitbitSupport The problem is with me and my fatigue. Not the device. Cheers
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Iain Rintoul
(@IainD03) reported
@FitbitSupport Oh yet another run around months down the road ionic blocked by Fitbit so no access to refund. And I am hard at hearing, 80 years old and your solution make a call.
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Tobiloba
(@jamesomitron) reported
Hello @fitbit @FitbitSupport I have spoken to the refund support team several times and still nothing after about 4 months Please help! I would really like to move on from this!
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Matt (Tech) Lloyd
(@TechLloyd) reported
@FitbitSupport @FitbitUK Your data export functionality appears to be broken for the last 3 days. I'm unable to export a CSV of my data and the route to download just returns a HTTP 404 error.
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awoogadaytob
(@awoogadaytob) reported
@fitbit I hope your company sinks. You promised your customers a refund and most have got nothing. You can keep trying but trustpilot, google and a whole host of other sites will come and take you down. I hope a class action suit really does cripple the company.
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Matt (Tech) Lloyd
(@TechLloyd) reported
@FitbitSupport It isn't a browser or cache issue, export-status.json on your legacy API is always returning fileIsReady:false. It's an issue in your API. Please pass on to an engineer internally, thanks.
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Allen 2xMVP (Manager of the VFW Pool)
(@guyforget) reported
You mean to tell me that @google closed the purchase of @fitbit @FitbitSupport a year and a half ago and there is still no native integration with Google Fit? The google watch was a piece of **** so I tried a Fitbit but with no integration w/ Google Fit I will return the POS.
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martin moore
(@martinm78110908) reported
@FitbitSupport Hi I got a new fitbit sense a couple of months ago and now it won't charge...I went on the help forums and see the problem is,one of the spring loaded charging prongs won't raise from the unit. I tried everything to no avail. Can fitbit replace the charger please ?
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Dre
(@DreSurname) reported
@FitbitSupport Obviously the problem is that the sync isn't working correctly.
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