Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 17
Proctorville, OH 2
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
New York City, NY 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1
Port Charlotte, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • nerynicolasv Nicolas (@nerynicolasv) reported

    @FitbitSupport Fitshit! website is having an issue, It does not sent email for password recovery, I just created my account and @Google Smart Lock messed up with the password It generated and now I ended up with a useless device

  • annieraeee Annie (@annieraeee) reported

    @FitbitSupport hey! I’m having trouble with my Fitbit. 5 day trip to Malta from UK. Daylight savings adapted fine but my watch is now appearing to be stuck one hour ahead. I’ve synced it, checked for software updates etc and nothing is working…

  • Jenrenel wrenifer (@Jenrenel) reported

    @fitbit I’m on my third Fitbit. This is the worst yet. Barely records time and steps. Never again

  • JaneneScurfiel1 Janene Scurfield (@JaneneScurfiel1) reported from Bleasby, England

    @FitbitSupport @FitbitUK Most of who know me, know I’m a bit obsessed with hitting 20k steps a day. For the last month, I’ve been unable to track because my 1.5 year old Fitbit broke. Warranty replaced it with a refurb model that won’t take a charge. Still waiting for help!

  • Ben_ben_s LetsGoBrandon (@Ben_ben_s) reported

    @jr_allred @fitbit Most of them, I had some help with the last bit

  • gwsgn Gary Woodford (@gwsgn) reported

    @FitbitSupport If you'd only offer to send a new charging cable, the problem could be solved. No one has offered that, so I've ordered one myself.

  • devslashkev fiveevilsorfewer (@devslashkev) reported

    @FitbitSupport For the record I've DM'd Fitbit and will report their solution to this design problem.

  • Ben_ben_s LetsGoBrandon (@Ben_ben_s) reported

    @logophobe @fitbit No all fatties should be locked down to stop the fatness spreading. 2 weeks to flatten the tummy.

  • PubStorck who am I (@PubStorck) reported

    @FitbitSupport @MrBuff22 Same problem here too with a Charge 5. All previous data has gone too

  • JaneneScurfiel1 Janene Scurfield (@JaneneScurfiel1) reported from Bleasby, England

    @FitbitSupport Ive received replies via email & Twitter. I’ve had to repeat my issue repeatedly. All I’ve asked for is a shipping label. I haven’t had use of my Fitbit since Oct 8. Do you want to keep me as a customer? If so, please act as if you do.

  • enigmaneo Richard Montgomery (@enigmaneo) reported

    @FitbitSupport My device is not syncing. I rebooted the phone and device. Uninstalled and reinstalled the app. Is there an outage?

  • Ben_ben_s LetsGoBrandon (@Ben_ben_s) reported

    @whynotyeaha @fitbit No send help, lots of angry fatties

  • sallydavies06 S Davies (@sallydavies06) reported

    @FitbitSupport It’s stopped working , I’ve done all the recommendations but it’s not working 😳

  • BoatMateARS Arlene Shumaker (@BoatMateARS) reported

    @FitbitSupport I’m still waiting for my Charge4 to give me a sleep score consistently. I haven’t had a sleep score in 5 weeks. You said this is a known issue for years. What are you doing about it?

  • Ben_ben_s LetsGoBrandon (@Ben_ben_s) reported

    @homunculusdick @fitbit No all fatties should be locked down to stop the fatness spreading. 2 weeks to flatten the tummy.

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