Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 1
Cape May Court House, NJ 1
Fort Lee, NJ 1
Englewood, FL 1
Zanesville, OH 1
Reading, England 1
Charlotte, NC 1
Berlin, Land Berlin 1
Milwaukee, WI 1
Chicago, IL 1
Tulsa, OK 1
Saint Paul, MN 1
Seaford, DE 1
Ingelheim am Rhein, Rheinland-Pfalz 1
Birmingham, England 1
Patterson, LA 1
Suffield, CT 1
Wertheim, Baden-Württemberg Region 1
Philadelphia, PA 1
Ghāziābād, UP 1
West Mifflin, PA 1
Neukirchen, Schleswig-Holstein 1
Traverse City, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • KevBeirne kevin (@KevBeirne) reported

    @FitbitSupport my step streak has gone back down to three days despite me logging 10k steps every day. Can you please restore it

  • zozzlepops Zoe 💕 (@zozzlepops) reported

    @FitbitSupport my versa won't start and won't charge. It went off with battery remaining and will not turn back on but is still clocking on the app. Please help

  • javadewd JavaDewd (@javadewd) reported

    So, honest question, if a company hooked you up to a @fitbit wrist device, slapped a body cam (with mic) on you, and other little gadgets (continuous glucose monitor, etc) and paid you universal basic income for your trouble, how much would you be worth as an IRL Tamagotchi?

  • KevBeirne kevin (@KevBeirne) reported

    @FitbitSupport my Fitbit just crashed, says it has zero battery despite being at 82% earlier today and now I have just lost all of my data for yesterday (July 12) which includes losing my 250+ day streak of 10k steps. Can you please help me

  • MrsP_to_be Hayley Davies (@MrsP_to_be) reported

    @Apple had my apple watch less than 2 months and the strap has gone green!! Don’t have this issue with @fitbit which I had for 5 years! Very disappointed!

  • BEESQUEAKS K Murray (@BEESQUEAKS) reported

    @FitbitSupport I was having black screen issues with my fitbit, bought a new fitbit to replce the 'broken' one, and it has the same issue ?? Is it a software issue, or what is going on ? Shame as I've had various fitbits for years, and they are usually so reliable.

  • wagnerbertolini Wagner Bertolini Junior (he/him) (@wagnerbertolini) reported

    @FitbitSupport are you going to solve this software problem that causes the Fitbit Charge/Luxe screen to go black until we put it on the charger, even when full of battery? Come on, guys! It happens to me, my mom's. It is not just my problem. Be serious about it. @madebygoogle

  • nevjamo N Jamo (@nevjamo) reported

    @FitbitSupport Can’t reset my password, as when I click “send instructions” after putting my email address in, no email is received…tried this 6 times and no email….and yes, I’ve checked my junk! Then when I ask for a call, it says I have to sign in to get a call 🤯

  • Kathlee96728001 Brian May of edtwt🪐 (@Kathlee96728001) reported

    @FitbitSupport The salt water won’t be an issue?

  • hayrek1963 kalvinder Singh Hayre 💛💙 (@hayrek1963) reported

    @FitbitSupport why does my Fitbit charge 5 keep turning off randomly?? Why was it showing that I walked a million steps one of the days ?? Is there any thing we can do to fix these problems??

  • Pradeepsah00 Pradeep Kumar Sahoo (@Pradeepsah00) reported

    @FitbitSupport No.1 defaulting company,I strongly believe. No support for any repair or damage happens. My sincere appeal not to opt for this worst product.

  • turnsworldtoo turnsworldtoo (@turnsworldtoo) reported

    I’m finally giving up with @FitbitSupport. My Fitbit Charge5 fully charges but then will not turn on. It was still in warranty originally and was replaced but 7 months later the same issue. Every Fitbit watch seems to last no more than 2 years. Not acceptable. Garmin here I come!

  • carnivoremouse Low grade dog food 🏋️🐭. . . 🐰🕳️ (@carnivoremouse) reported

    @madebygoogle @fitbit Fitbits are garbage. Just had another one die due to failure to sync.

  • hayrek1963 kalvinder Singh Hayre 💛💙 (@hayrek1963) reported

    @FitbitSupport Is the charger any better on the Fitbit charge 6 than the Fitbit charge 5 which is near impossible to use because any slight movement stops it from. Charging unlike the Fitbit charge 4 was more like a cradle #Fitbit #Google #Help

  • pcm_starwars Paul (@pcm_starwars) reported

    @FitbitSupport is there an issue wity fitbit? My android app had log out and i cant seem to get back in after entering my fitbit accont all morning?

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