Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Jones
(@MrADJ) reported
@FitbitUK @FitbitUK @FitbitSupport my replacement FitBit Charge 3 that you sent me a few weeks ago is no longer responding or functioning properly. Please can you help?! #Fitbit
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Elizabeth R. Bain
(@TrainWithBain) reported
Hey @FitbitSupport my Charge 2 refused to change to Central Time while I was in TN. I stopped in CO and it switched to Mountain Time. Now I'm home on the west coast and it is STUCK on Mountain Time--one hour ahead of me! Help?
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Ceri
(@CeriMorgan) reported
@FitbitSupport Hi, I was told by somebody on web chat ages ago that a manager would email me about the issue with my Sense. Pretty sure he lied as he's lied a few times, can you check please?
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Deborah Janz
(@JanzDeborah) reported
@FitbitSupport is the Sense terrible or did I just get a dud? Smarttrack doesn’t work and when I set it manually it randomly ends my walk or run. I’m seeing similar complaints here.
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Ageless Gardens
(@AgelessGardens) reported
@FitbitSupport Fitbit reports incorrect data on steps & steps defeating the purpose of the device. Others are having a similar issue yet errors haven’t been fixed! Not meeting merchants warranty!
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Full Gomez
(@Koltreg) reported
@FitbitSupport The problem is it's taken over a week to ship a replacement band
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Courtney
(@kittenmittens47) reported
@FitbitSupport I received an email about a free 3 month trial. Went to activate it & got charged for a full year! Now there is now way to get a refund OR be reimbursed for the remaining subscription that I WONT USE??? This is terrible customer service! No way at all? Why?
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Kirsty Allott
(@AllottKirsty89) reported
@FitbitSupport @FitbitUK so I cannot sync my versa to my husbands phone because it keeps saying use phone yo unlock and it’s now unpaired from my phone. No willingness to help after lots of contact. Poor service. Im sending my new product back #lostcustomer
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.
(@hwbrent1) reported
@FitbitSupport Hi there. I got a Fitbit Charge 4 for Christmas this year and despite having worn it as recommended (a finger’s width above the collarbone), the rubber part of the strap has broken, rendering it unwearable. What can I do about this? Thank you
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Kirsty Allott
(@AllottKirsty89) reported
@FitbitSupport @FitbitUK @fitbit shambles …. Still no help/ correspondence. Poor customer service. I think I’ll be sending my new smart watch purchase back.
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Ruben Verhack
(@NtynRuben) reported
@FitbitSupport It's been over two weeks since your last message. I've sent 3 mails since. Worst support ever and products break within a year time.
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Lelam
(@Girl36Lee) reported
@FitbitSupport I’ve been waiting 4 days for an update being sent to my email address. My current charge 4 is telling me it’s not charging, while strapped to my arm? Why am I being fobbed off? I’m happy to send all the broken pebble for a monetary refund
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George
(@george_0026) reported
@FitbitSupport stop telling me to wind down for bed please it’s getting weird now
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Tom Law
(@tlawman91) reported
@fitbit absolutely disgusted with the customer service. Bought 2 Fitbits, paid for overnight tracking for both of them. 5 days later they are still not here. Keep telling me FedEx is having system issues. FedEx is fine, Fitbit never shipped my stuff. Like wtf? #robbed
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Greg Bulmash - #DevRel #DevDocs #DevEx #ProdComms!
(@LetMyPeopleCode) reported
@FitbitSupport Additionally, your "Custom" option rounds fractional grams down. I entered an item with 3.9 grams of carbs. It was rounded to 3. While your tool is more convenient than a mobile spreadsheet, it comes at the expense of accuracy. One of your *** delivered an MVP, emphasis on M.
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