Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • democracy4pk amjaD (@democracy4pk) reported

    @FitbitSupport What is wrong with your android app? I cannot login again once I logout?

  • MCastroUNED Manuel Castro (@MCastroUNED) reported

    @FitbitSupport New issue with my FitbitCharge5. No reaction to any touch. Now when I put the fitbit in the charger cable it starts the logo but nothing more happen, and when removed it goes off. I can push the button of the cable but nothing happen as the logo is on. What to do ?

  • GinosTribe agask (@GinosTribe) reported

    @FitbitSupport Sorry @FitbitSupport but at the moment all I want to do is to give you a very negative public feedback and times for private messages has gone. After multiple emails there was no progress and I don’t think there’s anything you can offer to make up for the very poor service

  • velodyofficial VelodyQC (@velodyofficial) reported

    @FitbitSupport hi! My fitbit luxe is playing up - it's always been slow to respond / wake up - I thought it was normal but friends fitbits work much better, think it's actually faulty..it's under a year old. can something be done?

  • shadymarkny shadymarkny.eth (@shadymarkny) reported from East Northport, New York

    @smujdman @fitbit Man, this **** is hard

  • GinosTribe agask (@GinosTribe) reported

    Hey @fitbit @FitbitUK I have to say that your customer service went downhill which leaves me no option but to switch to a different fitness tracker. Refusal to accept that the tracker broke down after just 5 months and trying to gaslight me into believing that the ridiculous

  • CynthiaBostock Cynthia Bostock (@CynthiaBostock) reported

    @FitbitSupport fantastic service from Fitbit. Super impressed with their speed and efficiency at a time when UK service standards in general have massively declined, take note @ZARA where shockingly bad service in store was further compounded through their misnamed support team.

  • ravi229815 Ravi229815 (@ravi229815) reported

    @FitbitSupport My refund Google play coupons for fitbit callback are not working it's been .ore than 5 month now .

  • KitteninKC AmyV (@KitteninKC) reported

    Anyone else having trouble getting their @FitbitSupport Fitbit Ionic recall taken care of? So frustrating.

  • etuzun Emek (@etuzun) reported

    After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying...

  • GBR0X Gemma Brookes (@GBR0X) reported

    @FitbitSupport yet again my Fitbit has broken the strap won’t connect - only had 20 months

  • etuzun Emek (@etuzun) reported

    After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying... #Fitbit #BlackFriday

  • ravi229815 Ravi229815 (@ravi229815) reported

    @FitbitSupport My refund Google play coupons for fitbit call back are not working

  • nickyhack5 Nicky Hack (@nickyhack5) reported

    So after having a ‘replacement’ @fitbit (mine broke after a year) and asking for help from @FitbitSupport and @StravaSupport still not synching. Everything has been synched, revoked reset and followed to the T! Nothing! What do I do with a Fitbit Versa 3 which is now pointless!

  • Michelenewell6 Michele newell (@Michelenewell6) reported

    @parkjames Ionic disabled in April. Refund meant to take 3/6 weeks. Still nothing 7 months later. Customer service has been disgraceful. Small claims court pending. @FitbitUK @FitbitSupport have been no help whatsoever

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