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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Brittany 1
Berlin, Berlin 1
Barrow in Furness, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • mazzatgiz
    Marion Shanly (@mazzatgiz) reported

    @FitbitSupport hi my Fitbit Alta HR has not logged my walk sleep or active mins in last 24 hours And I've really stepped up my exercise regime please help

  • CarolynOtley
    Carolyn Otley (@CarolynOtley) reported

    @FitbitSupport I think you’ve misread the thread @FitbitSupport - I’ve not got a problem myself?

  • ccameronoates
    Cameron Oates (@ccameronoates) reported

    @FitbitSupport Already done all that, this is a problem on your end, every single time this has occurred it’s ended up being a server issue, this is not the first time this has happened

  • JayJoachim76
    JJ (@JayJoachim76) reported

    @drazbad @fitbit Bad Fitbit

  • LiveLikeMusic5
    Stella 🌟 (@LiveLikeMusic5) reported

    Apparently my fitbit is fine, their app just sucks for Android and most users are having a problem syncing any fitbits to it. I found out this has been going on for users for over a year too! Do better @fitbit!!! 😡

  • hardikrshah007
    Hardik Shah (@hardikrshah007) reported

    @FitbitSupport Is there any plans to support Spotify offline in the future? I live in India and both Deezer and Pandora dont work here. Disappointed with upgrading from Versa 2 to 3, no longer can njoy music on my runs

  • Becca97380781
    Becca (@Becca97380781) reported

    @FitbitSupport hey there, recently got an update on my versa lite. It's not even a year old, and I don't often have bluetooth on. However, my battery is draining in less than 24 hrs. What can I do to fix this? I have never had this problem before.

  • 3DD50
    DeeLove (@3DD50) reported

    @FitbitSupport My band won’t stay on. Please help.

  • smartestmommy
    Rhiannon Jones (@smartestmommy) reported

    @StevanG @FitbitSupport I’ve noticed a large group of us in the fitbit forums have Versa2s that suddenly stopped tracking sleep/HR a few days ago. No fix seems to work and factory reset completely killed mine it seems.

  • heartksm
    uckfayumptray (@heartksm) reported

    @fitbit @Pac12Network @StanfordMed My 3 month old Versa 3 is no longer tracking floors. How do I get help?!?

  • Annette_Dashofy
    Annette Dashofy (@Annette_Dashofy) reported

    @FitbitSupport It's functioning normally this morning. All-day yesterday, it wouldn't let me log in on my phone, stated my password was incorrect but said Fitbit dot com was down when I tried to reset it. I could log in on my tablet but it wouldn't sync.

  • LyndaMMG
    Lynda Mason George (@LyndaMMG) reported

    @FitbitSupport help to cancel subscription anyone???

  • Hutton1946
    Rebel Country (@Hutton1946) reported

    @fitbit This is my second FitBit that will NOT accept a new wristband. One side snapped on with no problem; the other side, would accept my new band. THIS WILL BE MY LAST FITBIT. I’m done.

  • Melinda00986268
    Melinda Weeks (@Melinda00986268) reported

    @FitbitSupport my fitbit apps have never loaded after around 2months. Have told about this issue before and still having the same issues

  • christinIa16972
    christina1697@gmail. (@christinIa16972) reported

    @FitbitSupport my versa 3 will not connect to my wife modem. Is there something else I need to do to fix it?

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