Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Frank W
(@iamunclebubba) reported
@FitbitSupport have you fixed the syncing issue yet? Right now my watch isn't even telling me the right time. Made for a rushed morning since I also use it as my alarm.
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David Eddy
(@dreddy99) reported
@FitbitSupport Had the same issue, done all the troubleshooting even deleted the app, reinstalled it it synced, thought problem was solved til it never did again, all since new update. Was told my phone was the issue by live chat tech, been using same device since August. Your update needs help
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Valerie Metcalf 💙
(@valmetcalf) reported
@debbied007 @FitbitSupport That is my next step. I always try and fix it outside the hours that online chat is available. I have tried all the troubleshooting recommended in the online guides though.
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AKSHAY RATHORE
(@akr_21_) reported
@FitbitSupport Can't login. Please help me in some other way. Please Please Please
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Nancy Lawler Wescott
(@Mysterygirl12) reported
@FitbitSupport I literally purchased a versa 2 because the specs stated I could use Spotify without paying for premium. I downloaded and it’s telling me I need a premium subscription. Tried Deezer...same thing. Should I return and purchase an Apple Watch instead? Help
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@FitbitSupport Really! I don’t seen that happening any time soon as I’ve been tweeting about this issue regularly and that’s what you promise every time and yet here I am again still waiting for some one to resolve my issue!
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katelyn
(@katelynmaddox_) reported
@FitbitSupport is probably one of the worst companies I’ve ever boughten from. If you want a defective watch and a customer service team that takes over a month to respond to you, only to tell you to just restart the device... go with Fitbit
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christine butler
(@inekagain) reported
@FitbitSupport I can't set up any challenge in the app as it says problem communication with fitbit server?
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!
(@StupidBeard) reported
@FitbitSupport hi, can you help me purchase a charger for my charge 2 in India? Not able to find one on the website. Thanks!
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Dean Boucounis
(@DeanBoucounis) reported
@FitbitSupport would like to see fix for inspire 2 for a stronger vibration or even a chirp
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Pam
(@Mindfulness_Is) reported
@juliefearnley1 @FitbitSupport Fitbit has sadly changed. They had top of the line customer support for awhile, 5 years ago, then it went down hill. They seem to be coming back though. I decided to give them another change and purchased the Sense. Sadly, the released it before it was finished. Keep at them.
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Sarah.C
(@sarahckm) reported
@FitbitSupport Cannot log into my fitbit app and it said it's down for maintenance 😒
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Emily Murphy ⭐️
(@EmilySNAngel) reported
The red light has stayed on non stop and is draining the battery ... The HR feature since the update is broken! @fitbit @FitbitSupport @fitbitireland
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jan
(@jan91372170) reported
@FitbitSupport I’ve had a Charge 4 for a few months but recently have noticed it no longer shows the time when I raise my wrist to read the time - I have to press the dude button . Is there an easy fix or is it faulty? Jan
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🇺🇲 Samantha Saves The World 🇺🇲
(@SamsClub_Sam) reported
@FitbitSupport Thank you for fixing the sync problem. So far mine seems to be working now I had to uninstall and reinstall the app a few times but doing that + user data reset on my Charge 4 seemed to make it finally sync
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