Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Blade Marcantel
(@BladeMarcantel) reported
@Statua_IC @FitbitSupport Seems like it is a known issue from the DM I got. They’re working on an update.
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kamom2401
(@kamom2401) reported
@FitbitSupport My Fitbit screen is black - please help
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Amena🐈cat
(@AmenaSims) reported
So sad.... My fitbit charge 3 screen is just not working 😒 I never even shower with it . @FitbitSupport
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catherine lincoln
(@spudinthemud) reported
@FitbitSupport I cannot sync to strava recently tried reinstall, phone restart and all the usuals. Is there an issue?
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Michael Easom
(@MichaelEasom) reported
@neonamelia @FitbitSupport @StravaSupport Same problem. Generally have to wait a few days to a week and it normally gets resolved. For GPS tracked activities I manually export the tcx files from fitbit and upload to strava.
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Erica Zornes
(@ebzornes) reported
@BladeMarcantel @FitbitSupport Don’t worry, this isn’t the experience they want you to have but they’ll do nothing to fix it and tell you how to spend hours troubleshooting with processes that don’t work.
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @411Regan WHY ARE YOU STILL ASKING THEM TO PROVIDE THIS INFORMATION? Your entire Twitter feed is full of the same complaints. It is on YOUR end. Stop asking your customers to spend time fixing an unfixable problem on our end. I have never in my life seen such poor customer care.
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Nicki Breakwell
(@nickibreakwell) reported
@FitbitSupport hi I have a Fitbit charge 3 and have started to have terrible problems with it not holding a charge. It will charge to 100% then within an hour or two shows at 28%? It was at 80% last night but woke me up at 4.45am vibrating as it was dead. Please help 😫
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Clare Stubbs
(@ClareStubbs14) reported
@FitbitSupport Further investigations show that the problem is apparently with Fitbit, there’s been an issue for lots of users for days now, not just for me. I already unlinked/re-linked my accounts via desktop settings. I really don’t want to manually upload data files.
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Charley Teale
(@gin_n_barbells) reported
@FitbitSupport @AMMahers Yup, disconnecting and reconnecting does nothing. There’s a problem. Fitbit please fix it fast
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glenny5000
(@purplepenny3000) reported
@FitbitSupport @411Regan Fitbit ALL of your customers are having the same issue across the board! Your support told me Friday that Fitbit is no longer supporting Strava and basically told me “oh well.” Don’t give us the run around with troubleshooting to no avail!
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Sarthak Sharma
(@sarthak_shimla) reported
I bought Fitbit Sense watch (top model) few months back. The product and service are not up to the mark. I would say 2/5. The watch reboots intermittently and shows wrong heart beat many times. I told @FitbitSupport about the issue and its been month since I got any mail. 1/2
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @captainkudzu Lol! Don’t waste your time sending the information. The entire page is full of the same complaint. They are just buying time and tiptoeing around the issue that lies on their end....buy an Apple Watch. It’s a product that is actually functional.
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elane slade
(@ElaneSlade) reported
@FitbitSupport please help I have a fitbit inspire hr which I love but it won't charge to more than 94%
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daniel leiva
(@69_duff) reported
@FitbitSupport How am I supposed to screenshot an issue that's happening on my Versa 3? It doesn't have that technology. The microphone was working fine. It was showing what I was saying, just couldn't interface with my Google Home. 2 hours after my initial post it started working fine tho.
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