Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Clarea 67
(@clarea67) reported
@FitbitSupport Hi, still not received any further contact about this. Please help.
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Alex
(@alexalcocks) reported
@FitbitSupport Hello my Fitbit screen has faded that bad that I can’t see it in the day light? I’ve tried the settings and still no good. This is the second problem I’ve had with this watch can you help please??
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Jon Carrano
(@CarranoJon) reported
from
Sydney, State of New South Wales
@FitbitSupport anyone else currently having issues with their Aria scale not syncing with WiFi, just like the outage last week causing me & other users to spend hours trying to debug the issue, before Fitbit resolved it, after initially trying to deflect it as a user WiFi issue?
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Delia Patino
(@fAiRyJeM3) reported
@FitbitSupport I cannot log into my fitbit account since yesterday. Message on app says down for maintenance and on computer ip address blocked. Is fitbit down?
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Joan Macrusky
(@jmacrusky) reported
from
Elkton Heights, Maryland
@fitbit I cannot get my versa to sync. I can’t see any reason why it will not. Can you help?
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Thibault Seynaeve
(@Yethibault) reported
@FitbitSupport Yes this FAQ tells me to download Fitbit Connect. The problem is, I can't find where to download it. It seems like the software is gone?
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Chris Clayton
(@chrisdoesthis) reported
@FitbitSupport ordered a new watch before new year, still no sight of it, no help from support. Is everything ok?
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cheyyy ✨
(@cheyyygirl) reported
@FitbitSupport My Charge 4 will no longer sync with the Fitbit app for Android while connected to my WiFi. It only syncs if I switch to mobile data. This is a very recent issue. What's up?
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport So basically still I am £150.00 down when #fitbit should have replaced it.
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David Morison
(@Dunskeig1) reported
@FitbitSupport Thank you for fixing tha Aria issue. My problem is now that the scales are showing a body fat reading of 43 when it was 28 before. How do I reset/correct?
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Emma Killick
(@parkbenchpoet) reported
@FitbitSupport Hi, no that doesn't help at all? I'm not talking a few steps out. 22 steps for a 79 minute walk is wildly inaccurate
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Colly🇮🇪
(@collykavo) reported
@FitbitSupport can you help guys got a new Fitbit charge 4 and notifications have not worked at all have rebooted uninstalled and reinstalled and no joy please help 🥺
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Joan Macrusky
(@jmacrusky) reported
from
Elkton Heights, Maryland
@FitbitSupport my versa will not sync. Can you help?
-
Shards
(@Shards91143539) reported
@FitbitSupport hi, my versa 2 will not sync properly. It’s not tracking my sleep. I’ve tried multiple times - it keeps saying unable to sync. Please help!
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Emma T
(@ETusty) reported
Annoyed. Replaced my broken Charge 2 with a versa 2 after recommendations etc. Tracked sleep fine for a week, now nothing. Looks like last year lots of people had issues. Can only think it was the firmware update (& took 50 mins) that caused it as was fine before @FitbitSupport