Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Porter
(@Gemfruit) reported
@FitbitSupport My sensors are clearly broken. I'm climbing maybe 10 steps a day, but for the last 50 days it says 200+ daily. I know weather can mess with pressure, and thus steps, but not this much. It's been consistently off. I'm out of warranty, and your policy has been made clear.
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Sarah
(@startledsarah) reported
@FitbitSupport Me and my husband both have an issue with this on the Fitbit app where when we click on the sleeping portion after syncing our Fitbit, it freezes the app. Then after 30 sec of waiting it brings you in to the sleeping portion to wait another 30 sec to see the result
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Meredith McCurdy
(@MMcCurdy313) reported
@FitbitSupport I’m having trouble with my new Versa 3 and inaccurate step count. It’s undercounting dramatically and not showing any steps for most of the day. Help?
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Camilla Sukumaran
(@millasukumaran) reported
@FitbitSupport Thank you. It is so frustrating to be told the same thing over and over which doesn’t solve the problem.
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ReneJayeee
(@MorningInUSA123) reported
@FitbitSupport My Fitbit sense stopped charging. The green light would not come on. I replaced the device and am having the same problem. Trying different USB ports. Everything is new out of the box. No green light. Please HELP!!!
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Julie Christensen
(@jchriste_julie) reported
@FitbitSupport I am not getting the heart rate data in sleeping. I let my Alta HR go all the way down, have recharged, but the heart rate isn’t visible, just the average and a flat line. Please help. I have Premium.
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Sheri Karobonik
(@skaro964) reported
I have to tell you @fitbit , I have been using a #fitbit since one came out. Over the years you have become very unreliable. My #sense won’t even hold a connection to sync. Apple Watch in my future per DH. It’s your software, fix it.
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Jaimee Pascale
(@bklyndevil) reported
@FitbitSupport I have my Loftilla scale syncing to my Fitbit app but when the weight comes over it's not correct. Any fix to this?
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Hobo"President Biden”cat 💛
(@catmarketer) reported
@FitbitSupport This is for an issue reported by @Rizabellepow Can you please help her?
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jasinned
(@Jasinnedjd) reported
@FitbitSupport My Fitbit has a redline bordering the clock face screen and this red line remains on all screens, how can I fix this please
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erinlovesstan
(@ErinWinsett) reported
@fitbit editing a period in your app should not be this hard. I edit. Hit save. Goes back to the pre edit dates. Never once been easy to edit. Please fix.
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emma.ajourney2health
(@emmaaJ2H) reported
@FitbitSupport Hi, I don't have an issue with notifications. My posts are showing on the feed, but when I access my personal page I only see things I've posted some time ago, not my recent posts!!
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Sparky
(@Pecafan) reported
@FitbitSupport I did and unfortunately nothing worked. I have been through several sessions with technicians who are very patient but my Versa 3 has been a huge disappointment to me. Please help!
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𝕕𝕖𝕟𝕚𝕤𝕖 🌌
(@deniseeeeee_xo) reported
They do nothing to help and give me the run around time after time for the situation.. this is the most ridiculous customer service I have every received and Ive been a @fitbit user for over 5 years now. I just want my issue resolved and apparently that's too much to ask
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Sara Dabbous
(@saradabbous) reported
@FitbitSupport my charge 4 band broke and can’t be fixed. The plastic inside broke. What can I do to fix it?
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