Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 18
Köln, NRW 2
Gotha, Thuringia 1
Utrecht, ut 1
Birmingham, England 1
Karlsruhe, Baden-Württemberg Region 1
Waukesha, WI 1
Doncaster, England 1
Burnaby, BC 1
Balma, Occitanie 1
Los Angeles, CA 1
Hartsville, SC 1
Whitby, ON 1
Kelowna, BC 1
Glasgow, Scotland 1
Kaiserslautern, Rheinland-Pfalz 1
Monroe, MI 1
Nashville, TN 1
Oconomowoc, WI 1
Covington, GA 1
Reading, England 1
New Portland, ME 1
Halls Crossroads, TN 1
Frankfurt am Main, Hessen 1
New Glasgow, NS 1
Germering, Bavaria 1
Istanbul, İstanbul 1
Valrico, FL 1
Wesel, NRW 1
Villafranca di Verona, Veneto 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • jackiesmith22 jackie smith (@jackiesmith22) reported

    @FitbitSupport I can see on my app there is a update for the Versa, but my device has stopes syncing with my phone so I am also unable to update firmware. I have uninstall and reinstalled the app, I have shutdown the device, I have also reset the device to factory settings.

  • becdavies91 Rebecca Davies (@becdavies91) reported

    @FitbitSupport Hi. My Charge 4 Fitbit isn’t syncing with the app on my mobile phone. My iPhone, the app and the device are up to date and I connected to Bluetooth. I’d be grateful for any help. Thank you

  • cocoabe88490973 cocoa bean (@cocoabe88490973) reported

    @FitbitSupport Google acquired fitbit in 2019. I am guessing not a coincidence. And I can’t even send them an email... have to tweet. And to be clear I have done everything to fix the problem multiple times so please don’t respond and say to forget device turn Bluetooth on

  • AdrienneOL11 AdrienneOL (@AdrienneOL11) reported

    @FitbitSupport Yes. I’ve tried that. It’s not just me. There are several in the support forum with this issue since the last update end of March.

  • MsTeeRenee 🍎Mz. Tee Renee🍎😄 (@MsTeeRenee) reported

    @FitbitSupport The app is not letting anyone start a new work week or restart a new work week. What’s going on with the app? All of the people in my work week group or having this issue since yesterday. We can’t restart our work week work out

  • Amy_Waterhouse Amy Waterhouse is Distantly Socialising (@Amy_Waterhouse) reported

    @FitbitSupport Hey, I havent been able to sync for 3 weeks. Tried factory reset and removing device and re-adding. The help page link that you're sending has no solution for me. Please can you point me in the right direction?

  • KiyoshiTheKidd Kiyoshi Kidd (@KiyoshiTheKidd) reported

    @11DanTheMan11 @fitbit I lost 2 in about a year. Thought the first was a “fluke” and they sent a replacement but it happened again. Looking on the forums, it looks like a common issue

  • TimTam958 Ed (@TimTam958) reported

    @FitbitSupport My Fitbit Inspire isn’t syncing. Is there an issue?

  • 86jlm Over It (@86jlm) reported

    @FitbitSupport My dominant hand is set to left for my Inspire HR. Im wearing button facing out. This is how I will continue wear it even though the info reads upside down. Is there a fix or will I just wait until sync to see stats? What’s the trick? #LeftiesAreCustomerToo

  • PauRgr PauRgr (@PauRgr) reported

    @FitbitSupport impossible to unsubscribe from my premium account. I'm still paying for a service that I definitely don't want. Can you please help me to cancel this ASAP?

  • TedOkonCOA Ted Okon (@TedOkonCOA) reported

    There is a problem with the charge 4 graphing (graph is BLANK) of sleeping heart rate in Premium @FitbitSupport. This is obviously a software glitch on your end that may have started with last update. Others have the same problem. Please fix ASAP. We pay for Premium. @Google

  • exhaustedPaige 💎💎💎 SHINee’s BACK!!!! 💎💎💎 (@exhaustedPaige) reported

    @FitbitSupport This doesn’t solve my issue. I’m not using it as a medical device. It’s a damn step counter and it isn’t counting steps. Are you kidding me?

  • JacquiMillerGl1 Jacqui Miller-Glentworth (@JacquiMillerGl1) reported

    @FitbitSupport hi. I’ve received my new replacement Fitbit Senco and the notifications have stopped working. I have tried going into settings and then notifications, but the section won’t open. My phone is receiving notifications but the watch isn’t. Please help😪😪

  • reshapeology anoukpascale (@reshapeology) reported

    @FitbitSupport I hate some minutes ! Can I change my device back to active minutes? Worst change ever - so upsetting !

  • adanolmeda Adan Olmeda Jr (@adanolmeda) reported

    @FitbitSupport my Fitbit is not allowing me to add new exercises to my shortcut. Everytime I go to the app and add new exercises it simply does not sync and deletes the ones I added. Please help.

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