Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Mmurphy66 Mike Murphy (@Mmurphy66) reported

    @fitbit why are your chargers for the Sense such a problem? They work for 6 months and suddenly the connection pin is “broken”

  • kumardprince1 palindrome(NIT) 💫🇳 (@kumardprince1) reported

    @fitbit No specific problem as such, because there are no new features is my problem. There are no new devices of Versa Line. Lot of features can be developed basing the Microphone 🎤 and 🔊 speaker

  • muckaleelil Paul Allen (@muckaleelil) reported

    @FitbitSupport 7:57 PM Image 7:58 PM I have my versa 2 a while but went into a pool for the first time today and the screen opened from the body flooding the watch and killing it. I thought I could wear it swimming, had no problem at all until entering the pool.

  • Montana_Jim777 Montana Jim (@Montana_Jim777) reported

    @fitbit when are you bringing back the ole charts or at least the ability to zoom in. If you are doing long term weight loss with a big goal all the line trend lines flatten to a straight line. FIX THE CHARTS. BRING BACK THE OLD CHARTS. TH OLD ONES WERE USEFUL

  • dinnervilledon Don Dinnerville (@dinnervilledon) reported

    @FitbitSupport No, I will not DM you the details. It's very clearly stated here, and that article has the exact details of the issue. It looks like you've asked a number of users to DM you the details of this issue. Please, just fix it, and stop asking people to define the problem for you.

  • CasualGuy4U John G (@CasualGuy4U) reported

    Owned & supported @fitbit products for over decade. Most recent is #Sense (most expensive offering). Screen came off bezel which is significant issue by Google search. No support because of short lived warranty. JUNK! Never again!

  • TheTxBarron Barron (@TheTxBarron) reported

    @allylean89 @fitbit My wife had a similar issue and she received a discount on a replacement as well. Fantastic customer service @fitbit

  • larsmb Lars Marowsky-Brée (@larsmb) reported

    @FitbitSupport I mean this linked to your own support forum describing a generic problem, so I'm not sure how my account would help?

  • jl_ayres John (@jl_ayres) reported

    @GSpellchecker @FitbitSupport I’m on my fourth fitbit, the problem is, you wedded to the software so despite their unreliability you get another one. Well, that’s what I’ve done.

  • Robertopalmobit Rob Spruijt (@Robertopalmobit) reported

    @fitbit is there already a new update available for the charge 5? Still having big problem now for three weeks that the battery is running empty within 4 hours ! Eversince the last update. Everything that possible could cause this, is off. I expect a update soon,

  • jeffreading15 Jeff (@jeffreading15) reported

    @brendanxx1 @FitbitSupport I would suggest user error.

  • godloll Lunga Godlo (@godloll) reported

    @FitbitSupport I have Fitbit Inspire 2 when I exercise the heart rate increases to 114 then goes back to 100 and below. When I stop exercising it goes to more than 160. How can I fix that?

  • xDave2020x ⬛⬜⬛Dave⬛⬜⬛ (@xDave2020x) reported

    @FitbitSupport hi, I got a Fitbit Sense last June, paid £300 for it and the glass screen has popped out. Because I've had it just over a year my warranty has expired. Is there anything you can do to help? Kind regards, David

  • ahnlak Fippy Darkpaw 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ahnlak) reported

    @rsmck @FitbitUK @FitbitSupport Mind you, would be less of an issue if their whole approach to charging wasn't so terrible; every new device has yet another stupidly-designed clip thing and meanwhile the knockoff I bought of Amazon years ago just had a USB cable built into the strap :-)

  • GSpellchecker Stephen Knight 🎙️ (@GSpellchecker) reported

    @gertbighobbit @FitbitSupport Yup. This is why I just don't believe them. My Charge completely broke mid June (not an issue with GPS) & they replaced it without issue. However, the GPS function on the replacement Charge has NEVER worked. Feel like I'm being fobbed off

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