Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • VirenCh02417272 Viren Chauhan (@VirenCh02417272) reported

    @parkjames Hi James hope you can help. My daughters Fitbit has stopped working, blank screen. It is a known fault, all I want is either to fix it or a replacement. It is less then 5 years old. The customer service is poor. @FitbitSupport

  • alana_deadly AlanaDeadly (@alana_deadly) reported

    @RichieWray05 @Apple @fitbit I honestly havent had an issue, but so long as im never hungry, then im fully good. But yeah-If you love sugar etc, then it is a big lifestyle change

  • SuperSonya LaBlueEyes (@SuperSonya) reported

    @FitbitSupport Looks like I only broke my charger so my Charge 4 died. Not as bad as I thought!

  • JRReign13 jrreign13 (@JRReign13) reported

    @FitbitSupport worst customer service ever! Good riddance to @fitbit hello @Garmin

  • TheTopherToph Tech Companies Suck (@TheTopherToph) reported

    Hey @FitbitSupport why did you guys **** up my readiness score and sleep profiles? For some reason, when I woke up this morning, after an 8.5 hour sleep, it told me that my readiness was 15%.

  • coolsilver CoolSilver 🇺🇸 // NINER TANGO ONE (@coolsilver) reported

    @FitbitSupport I hate your packaging for a replacement device. Glad I don't need new straps cause normally those snap first before the device goes to ****

  • kancewe Kan C Ewe (@kancewe) (@kancewe) reported

    @fitbit Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!

  • BeardyLox BeardyLox (@BeardyLox) reported

    @FitbitSupport the whole top part of my charge 4 band/strap holder has come off. Is there a way to fix this?

  • Ask_the_birds Rachel (@Ask_the_birds) reported

    @FitbitSupport @fitbit @FitbitUK bought a Charge 4 via Amazon July 20 (item number 202-2501663-7891565) which still works in general but screen no longer illuminates so most functionality is lost. It should have lasted longer than < 3 years. Please help!

  • SkipStoddard Skip (@SkipStoddard) reported

    @FlyWJP @fitbit That be the worst

  • JadeOMalley Jade O'Malley (@JadeOMalley) reported

    Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all. I have not been able to use my watch for ages 😤

  • madhunainan Madhu Nainan (@madhunainan) reported

    @FitbitSupport Fitbit Charge 2 bought on 21.12.2022 from Helios, Adayar Chennai. battery which used to last 6 days now drains out in less than 3 days. Last few days time is also wrong. We went to Helios. They said they don’t repair and we have to approach you directly - HELP !!

  • PrettySpiggy Pretty Spiggy (@PrettySpiggy) reported

    @FitbitSupport My Fitbit is not syncing at all. Is the app down?

  • AngelDarknessX 🌙мαяια💚🤍💜 (@AngelDarknessX) reported

    @fitbit @Super_Mario5 So basically ur going to change the system up to try to force users to pay. That's what it will come down to

  • kancewe Kan C Ewe (@kancewe) (@kancewe) reported

    @FitbitSupport Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!

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