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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Issoire, Auvergne-Rhône-Alpes 1
Dillenburg, Hesse 1
Paris, Île-de-France 2
Bigastro, Valencia 1
Gilbert, AZ 1
Reutlingen, Baden-Württemberg 1
Bangor, ME 1
Charlotte, NC 1
Tucson, AZ 2
Indianapolis, IN 1
Frankfurt am Main, Hesse 1
Phoenix, AZ 1
Altoona, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • julieelliott65
    Julie Elliott 💙 (@julieelliott65) reported

    @FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?

  • Grumpysworld1
    Simon Atherfold (@Grumpysworld1) reported

    @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

  • thecheekyscamp
    кιяιη (@thecheekyscamp) reported

    So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

  • _CoachMcCoy_
    Rico McCoy (@_CoachMcCoy_) reported

    @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

  • char_anderson94
    Charlotte Anderson (@char_anderson94) reported

    @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

  • Liberal2Core
    Proud Liberal NJ Momma 💙 (@Liberal2Core) reported

    @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

  • ramitsheth
    Ramit Sheth (@ramitsheth) reported

    Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

  • riva_HH
    PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported

    @rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show

  • SoCalLakerGirl
    ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported

    @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

  • saisthelimitt
    S. AI (@saisthelimitt) reported

    @googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport

  • BessentsFist
    Bessents Mean Right Hook (@BessentsFist) reported

    The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

  • Scotsvix
    ScotsVix 🦋🦋🦋 (@Scotsvix) reported

    @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

  • Zoe24354074
    ও ღ (@Zoe24354074) reported

    @FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)

  • Dave25480117468
    Constable Jones (@Dave25480117468) reported

    @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

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