Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • daz_jowsey Darren (@daz_jowsey) reported

    @FitbitSupport It wouldn't sync when she opened the app either, she clicked fix it and it appears to be working again.

  • MadManniMan MadManniMan (@MadManniMan) reported

    @FitbitSupport Since 03-19 it is known to the german fitbit community, that the synchronisation of the nutrition in the app is broken - why isn't this fixed yet? This more or less bricks my new Charge 4 for me.

  • dianeashworth Diane (@dianeashworth) reported

    @Emi1yJayne @fitbit Seriously? That’s not very positive feedback. I would not be happy either. I will researching alternative makes of that’s their attitude. Poor quality if they break so easy. Poor guarantee too.

  • trishatruffle Patricia Mackintosh (@trishatruffle) reported

    @FitbitSupport I have a black line that has appeared on the top if my screen. I've changed the clock face and rebooted but it us still there. Can you help?

  • sienita Christian Nägeli (@sienita) reported

    @FitbitSupport error 001. My Charge3 started showing random heartbeat values (160 sitting on a couch), then no sleep tracking scores. I did a hard reset several times. I get the smiley face but after a few minutes 001 error again. I unpaired the device. Doesn't connect again App

  • babeboomer60 babeboomer60 (@babeboomer60) reported

    @FitbitSupport had the Charge2, then upgraded to the Sense. The floors is reading like 178 floors a day which is crazy, it might be 12 or 22 tops but the altimeter or something must be off. It was working fine and after couple of weeks, this problem began. Help

  • stinacraven Christina Craven (@stinacraven) reported

    @FitbitSupport Please fix the calendar on the period tracker, it's very annoying having to scroll for so long to get to today and it's making me not want to use it when I really need to.

  • RPSPNP1 RPSPNP (@RPSPNP1) reported

    @FitbitSupport Hi! I need help with my Fitbit Versa 1. The screen displays nothing. No physical damage. It still vibrates, green light on the back still flashes, still counts steps, phone syncs with it, just screen blank. Have tried hard resets, nothing happens. Help please.

  • jackiesmith22 jackie smith (@jackiesmith22) reported

    @FitbitSupport I can see on my app there is a update for the Versa, but my device has stopes syncing with my phone so I am also unable to update firmware. I have uninstall and reinstalled the app, I have shutdown the device, I have also reset the device to factory settings.

  • adanolmeda Adan Olmeda Jr (@adanolmeda) reported

    @FitbitSupport my Fitbit is not allowing me to add new exercises to my shortcut. Everytime I go to the app and add new exercises it simply does not sync and deletes the ones I added. Please help.

  • jenniepeers jennifer peers (@jenniepeers) reported

    @FitbitSupport Had my Fitbit at Christmas and for some reason the illumination has deteriorated so that I can hardly see it. #Help

  • RosieBillTeam Rosie & Bill Mearns (@RosieBillTeam) reported

    @FitbitSupport The case number is: 40435612. I am very disappointed that I was told to revoke access by someone who had no idea how to get it back. The problem is NOT with the health care app. The only way to fix this is to "Unrevoke" or grant access.

  • DeOverdenking De Overdenking (@DeOverdenking) reported

    @FitbitSupport If you knew that, you'd be annoyed by it too and you wanted to fix this ASAP...

  • Janawal08336228 Jana wallace (@Janawal08336228) reported

    @FitbitSupport my sense battery went all the way down and now won’t come back on

  • TimTam958 Ed (@TimTam958) reported

    @FitbitSupport My Fitbit Inspire isn’t syncing. Is there an issue?

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