Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mo just Mo
(@MojustMo7) reported
@fitbit Go **** Yourself Fitbit…Shitfit/// I bought an Apple Watch and love it…**** you snd your piece of **** half *** product that dies after 10 months battery life. You’re so embarrassed that you dropped down your price .
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allan
(@ahber58) reported
@FitbitSupport when I’m in the app and told by your rep to set up a device, my call gets disconnected. It’s happened repeatedly. Now, I’m disconnected with no hope. Case 44118169. Please help. I’ve been through five reps.
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Sarah Davies
(@_sarahdavies) reported
@FitbitSupport My comments about battery life were about the Apple Watch I recently bought, to replace my Fitbit ionic. I replaced my Fitbit b/c you weren’t able to answer my question as to whether the issue I had was fixable or I needed to replace. I was referred to FAQs which did not help.
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GLOBETROTTER
(@_globetrotter_) reported
@Hanfo2904 @FitbitSupport I have the same problem. Connected & verified both accounts multiple times. Steps Providers on support pages do not help (Sense/Mate 10pro, Austria)
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Alessandro S Silva
(@Alessandross77) reported
@FitbitSupport Too Bad. I would like to buy one but some friends said they bought FitBit Sense in the USA, however here in Brazil some apps are not allowed to be used, for example, ECG, payments, etc.
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Pat King
(@pstanleyking) reported
@FitbitSupport can you push out an update for the Ace 3 to switch it to 24hr time? I have my profile set for 24hr display but that doesn’t seem to carry down to the child profile. Thanks!
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KBT
(@KayBeeTodd) reported
@FitbitSupport Hi, my Charge 5 seems to be dead. I bought it from Kohls in late November or early December. I tried restarting it and it didn’t work. The battery was charged overnight so it isn’t that. Last night it froze. Today the screen is black. Please help. Thank you.
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Sarah Davies
(@_sarahdavies) reported
@FreakElectroPdn @fitbit The battery life is terrible 😩 - how do you get round that?
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Merlin (they/them, guys is not gender neutral)
(@merlinpatt77) reported
@FitbitSupport I understand the Fitbit app has to be open and nearby. That's literally the problem. That makes it inconvenient to use. The original Aria scales were better.
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allan
(@ahber58) reported
@FitbitSupport Short story: Shawn-Tea tried to help me yesterday and failed. Today, Andrew gave me directions, and now my phone doesn’t work at all and can’t connect with the app. In essence, Andrew broke my phone. The other reps have been no help. Who can help me?
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Nitin Jauhari
(@nitinjauhari) reported
Dear @FitbitSupport Need help. Charging of my Fitbit charge 2 has been erratic. @fitbit
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ddbbwfc10
(@DDBFPL2021) reported
@FitbitSupport help required please.
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Randolphdeerwood
(@Randolphdeerwo1) reported
@FitbitSupport **** you. You're team is worthless. Will never order from you again and will continually tell others to avoid you
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M Brixton
(@mbx_mary) reported
@FitbitUK @FitbitSupport just got a charge 5 for my birthday but cannot get email text notifications going on it! Turned off on uninstalled reinstalled done everything I can find suggestion wise...help please! I have a Samsung a35s
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Merlin (they/them, guys is not gender neutral)
(@merlinpatt77) reported
@FitbitSupport The Aria Air I got syncs fine. That's not the point. The point is that it should sync in the background automatically. Requiring me to open the app and save the weight log is inconvenient and bad UX. What if my phone is dead or what if I forget my phone in another room?
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