Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• Sheila Finucane (@SheilaFinucane) reported a minute ago

  @FitbitSupport hi! My Versa 2 just went dead yesterday. It had >50% batt life still left. I have done all the troubleshooting suggested via the community. <2yrs old. Can you help?

• Neil Malcolm (@neilm365) reported a minute ago

  @FitbitSupport @FitbitUK stop apologising for your incompetence on PM and send me a response that has been promised. Your higher resolution team do absolutely nothing. Address the issue and provide a replacement device or full refund!!

• Laura Stavro (@laura1952) reported 8 minutes ago

  @FitbitSupport why am I constantly having a problem syncing my Inspire2 I got in November? I don’t get my notifications. This just keeps getting worse and worse. Sunday was the last time I could sync. It has been rebooted.

• Neil Malcolm (@neilm365) reported 9 minutes ago

  @FitbitSupport @FitbitUK I have now been waiting for 6 hours for an email response to a battery issue. Charge 5 discharges in an hour. Still under warranty so entitled to full refund or replacement. Fitbit failing to address issue. Have also been PMing with no response

• Elizabeth Brown (@ELIZCF18) reported 9 minutes ago

  @FitbitSupport I would really appreciate some actual customer service. I continue to be brushed off, expecting to be pacified by being told a firmware upgrade will fix a hardware issue. Frustrating.

• Katie Hauser (@K8ehauser) reported 11 minutes ago

  Still no response from @FitbitSupport about their terrible service twice when reaching out. The watch is at it again, restarting over and over again. Guess it is finally time to get a @SamsungUS watch.

• WB (@tortadetortuga) reported 12 minutes ago

  Wow, @fitbit watches & customer service are absolute TRASH. My watch has been buggy & completely stopped working at only seven months old. I just had to spend 45 minutes jumping through hoops (including filming 2 videos) to finally "qualify" for warranty service.

• Anna Wilkinson (@AnnieFordWilko) reported 15 minutes ago

  @FitbitSupport I bought my child a Versa 2, i have a charge 3, I've set up a family account but can't link new versa to her, it thinks its mine. On her acc it says about setting up Ace only. Pls help! It's her birthday, thanks

• KEO (@kkelizabeth) reported 17 minutes ago

  @fitbit @FitbitSupport unbeknownst to me my Fitbit hasn’t been working! I feel naked without it! Help! 😭

• vidit agrawal (@viditagrawal03) reported 17 minutes ago

  Been trying to get my Fitbit Ionic refund for the past 75 days. Wasn't even the user's fault for the refund the device itself is defective. Have been running rounds on their India customer service, which has a UK number but they have been of no help. @fitbit @FitbitSupport help

• Cat Herding Science Nerd 🔬 (@catladyactivist) reported 21 minutes ago

  @ddebiase @FitbitSupport @fitbit This is pretty standard for the brand. It used to be better, I've had Fitbits forever. Now? Terrible customer service, failing devices, slow turnaround, and they silence you when you try to discuss it in their community forums. I'd request a refund and go with another brand.

• Moto (Moustache Dad Era) (@MotoThePup) reported 21 minutes ago

  Hey @FitbitSupport @fitbit my order wasn't delivered, no one called, no information on when they'll try next, I created an account on your website to ask support but it's not working despite me verifying my address? What's happening here, can someone help?

• Stephen Knight 🎙️ (@GSpellchecker) reported 22 minutes ago

  @FitbitSupport Day 45 without any GPS tracking. Can you put a timescale on this please? It's very peculiar that this has been a known, ongoing issue with my model for this long, yet I can't see it acknowledged on your site/forums anywhere. My Fitbit is clearly defective

• Neil Malcolm (@neilm365) reported 25 minutes ago

  @FitbitUK @FitbitSupport I have just worst customer services experience with your org. My charge 5 is under a year old and battery discharges in under and hour fully charged. All options exhausted by online chat support. No further options offered!!

• John G (@CasualGuy4U) reported 29 minutes ago

  I laugh how @fitbit sounds concerned with wanting a DM on specifics of your issue with trash #Sense product. Then reply with cut & paste "we take all feedback seriously" statement & no REAL resolution to product failure. Trying to keep it out of the public eye. Save your money!!

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