Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 5 |
| Phoenix, AZ | 2 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| City of London, England | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny Josephs
(@josephs1961) reported
@FitbitSupport REALLY ANGRY NOW!! Still not received my refund only to be told the case is CLOSED 🤬🤬So where is my money?? Really bad pr!!!
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𝙗𝙚𝙧𝙣𝙞𝙘𝙚
(@lostinkdh) reported
hello @fitbit / @FitbitSupport yesterday morning, i purchased a fitbit sense watch & was charged more than the amount i was supposed to pay for. i have tried to reach out to support but the links provided in the email is broken & unaccessible. hope to hear from you here.
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Dr Eva Lantsoght
(@evalantsoght) reported
@FitbitSupport I have received the email indeed but it does not inform me about the status of the refund - it's a ticket number for the helpdesk and my problem is still not resolved.
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Ashish
(@ashipande) reported
@fitbit @FitbitSupport My Inspire 2 has gone bad in One and Half years .There is repair option and on top of it when I raised this, you guys are suggesting me to buy a new Fitbit. Why on earth anyone will again buy such low quality product with poor service #FitbitSucks
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Emek
(@etuzun) reported
After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying...
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Nicky Hack
(@nickyhack5) reported
So after having a ‘replacement’ @fitbit (mine broke after a year) and asking for help from @FitbitSupport and @StravaSupport still not synching. Everything has been synched, revoked reset and followed to the T! Nothing! What do I do with a Fitbit Versa 3 which is now pointless!
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Ravi229815
(@ravi229815) reported
@FitbitSupport My fitbit ionic recall refund through Google play code are not working .it's been 5 month . Your customer care service is not responding .
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Michele newell
(@Michelenewell6) reported
@parkjames Ionic disabled in April. Refund meant to take 3/6 weeks. Still nothing 7 months later. Customer service has been disgraceful. Small claims court pending. @FitbitUK @FitbitSupport have been no help whatsoever
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Ian Thomas
(@iangt1023) reported
Fair play to @fitbit @FitbitUK responded well to my complaint and tweet, credit where it is due. Should not close down channels of engagement with customers but we are now talking. Let’s see how the support goes, usually Fitbit support is good. Fingers crossed
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Ramakrishnan Padmanabhan
(@Ramki4India) reported
@FitbitSupport I am unable to register through app or website. Is there an issue ?
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Desh Pardes
(@Aaryavarsh) reported
@kampwanyi @fitbit Good, just because she is ugly does not mean she is a bad person. Just not beautiful to promote a product.
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agask
(@GinosTribe) reported
@FitbitSupport Sorry @FitbitSupport but at the moment all I want to do is to give you a very negative public feedback and times for private messages has gone. After multiple emails there was no progress and I don’t think there’s anything you can offer to make up for the very poor service
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agask
(@GinosTribe) reported
Hey @fitbit @FitbitUK I have to say that your customer service went downhill which leaves me no option but to switch to a different fitness tracker. Refusal to accept that the tracker broke down after just 5 months and trying to gaslight me into believing that the ridiculous
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huehnerknie
(@huehnerknie) reported
@fitbit Hi Fitbit team, I do not have a ticket with your support. I am following all the advice in the article you shared. I am sure you are aware this is a well known problem raised by many people. So is Fitbit planning on fixing the incorrect kcal counting for exercises/activities?
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violetOnline3.0🏳️⚧️
(@TheDepressia) reported
@fitbitsupport is easily the worst product support team. I just ran across my Fitbit Sense whose screen popped off spontaneously in less than 6 months of ownership only for Fitbit to never actually send the RMA. Now it's out of warranty pretty sure. @Google is pretty ******* sad.
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