Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 25 |
| Charlotte, NC | 3 |
| New York City, NY | 2 |
| Frankfurt am Main, Hessen | 2 |
| Cork, Munster | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| Madrid, Comunidad de Madrid | 1 |
| Hohenlinden, Bavaria | 1 |
| Nicholasville, KY | 1 |
| Köln, NRW | 1 |
| Chardon, OH | 1 |
| Chester, VA | 1 |
| Bremerhaven, Bremen | 1 |
| Naples, FL | 1 |
| Beverly, MA | 1 |
| Wallingford, CT | 1 |
| Walsall, England | 1 |
| Queens, NY | 1 |
| Casper, WY | 1 |
| Village of Shorewood Hills, WI | 1 |
| Madison, AL | 1 |
| Perkasie, PA | 1 |
| Toledo, OH | 1 |
| Portage, MI | 1 |
| Snellville, GA | 1 |
| Columbus, OH | 1 |
| Omaha, NE | 1 |
| Brentwood, NY | 1 |
| Dallas, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gabriella Angevi
(@Gabriellaangevi) reported
@FitbitSupport my phone updated and now my charge 2 won't sync. It won't link to my phone with Bluetooth either. I have Uninstalled and installed the app, but it's still not working.
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Jim P. He/Him
(@Migliore09) reported
@FitbitSupport My brand new Sense does not charge anyone. In fact, when connected to the charger, the percent is going down. I have followed all the instructions on your website-what do I do?
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Maria
(@Mazzyrocks8) reported
@FitbitSupport my versa 2 not working properly, flashing logo on and off and black screen. I've tried factory reset, not working. Please help.
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Coolguy/Declan #SmashCon22 (DOING FOLLOW BACKS)
(@declansplanet) reported
yo @FitbitSupport trying to set up my fitbit that my friend gave me and it looks like the app is down, I forgot my password and tried to reset it and it gave me an error, same thing when I try to make a new account, can you try to fix it?
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Bhavna Agarwal
(@AgarwalBhavna) reported
Hi I purchased a fitbit Sense two months back and it is creating problem now. It doesn’t charge. I want a replacement for this watch . Worst buy🙁 @FitbitSupport
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Elyse
(@Elyse75900854) reported
@fitbit I've tried your online support half a dozen times now and you still have not resolved my issue with the Charge5. It breaks every time it goes in water and you are wasting too much of my time.
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ViRy Bt
(@viRyBuGarini) reported
@fitbit I just wish you would do your job and give customers our money back from the Ionic Recall! I was supposed to get my refund withing 4-6 weeks, and it's week 12 now... No money or updates! The worst decision I've ever made was to purchase another device from them! #wheresmymoney
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GVP
(@gvp3387) reported
@Themangofellow @archanabaliga1 @fitbit Yes, thats what I meant. I had fitbit versa 2 which had this issue
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Archit Sunger 🇮🇳
(@architsunger) reported
@FitbitSupport @FitbitIN Hey @fitbit , Am from India, my Fitbit is not working simply blank, 2 years passed recently. As I understand there is not service center in India. Its the first gift from my fiancee and I want it working at any how. Pls support !
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Yeh bhi theek hai
(@sabtheeek) reported
@FitbitSupport It’s still the same. The issue persists since last Wednesday. Kindly unblock the IP address, please.
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Annamari Lesonen
(@AnnamariLesonen) reported
@FitbitSupport I was adding a card to my charge 5 wallet but got an internal server error message after adding billing information and clicking next. Can you help me?
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alex korenori
(@alexkorenori) reported
@FitbitSupport help! My iPhone can’t find my Sense in its Bluetooth settings. What do I do?
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Mandi Sano
(@beachitgirl) reported
@FitbitSupport Husband has been trying to get help all day. Started texting but then all communication has stopped. We need help and support as promised. Please help. #help
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Purnima RajtaDhillon
(@PurnimaRD) reported
@FitbitSupport my Fitbit versa 3 is causing pain on my wrist after wearing it for even a short duration. Have loosened the band, tried on both wrists but it is still continuing and slowly the intensity increases if I continue wearing it. Kindly help.
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Inanje Diedericks
(@InanjeDiederic1) reported
Really disappointed in the process and assistance of @fitbit with their @FitbitIonic recall. Multiple follow ups have been made since April 2022 with absolutely no indication or help to complete the process. No matter when I call the answer remains: "this could take weeks".
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