Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ChristosKonst17 Christos K (@ChristosKonst17) reported

    @FitbitSupport No one contacted me re the sync issue with Fold and Flip devices running Android 13. Only what appears to be a bot here providing automated responses. That's a disgrace for a company like fitbit. Please get your act together and figure out what's going on @FitbitSupport @fitbit

  • hassan02939252 hassan (@hassan02939252) reported

    @FitbitSupport I just want to say u have the worst website ever congratulate

  • dst3v0 David (@dst3v0) reported

    @FitbitSupport You didn't "tend to it in a jiffy" you wasted my time in anything but a jiffy and then didn't resolve the issue. Well done...

  • Lockesmithee Hans-E Sørensen (@Lockesmithee) reported

    @fitbit How do you get fitbitsupport to understand a problem? There is an issue with fitbits webpage and they keep telling me to log into my app

  • EbeGodwin Gdy (@EbeGodwin) reported

    @fitbit Pls I am experiencing battery drain on my charge 5 from 5/6 days to 1 day now the tracker is not coming up again what do I do o need to come back up pls help

  • ArmedIsPolite 🇺🇸Pete🇨🇦 (@ArmedIsPolite) reported

    My @FitbitSupport Charge 5 hasn’t recorded any sleep stages since the software “upgrade” this week. Buggy code?

  • lovesnowmen kelly snow (@lovesnowmen) reported

    @LincolnW @FitbitSupport I just googled that & that is exactly what happened to mine. The screen was unresponsive, and after trying everything including the factory reset as instructed my Fitbit is now not working at all. That’s unfortunate

  • bea_dema beatrice (@bea_dema) reported

    @FitbitSupport I have a problem with the battery of my Charge 4 2 times the Fitbit was completely dead but when I connected it to the charger it showed a battery of 35% and 42%.

  • DickyDodd Dicky Dodd - The voice of Wolverhampton (@DickyDodd) reported

    @FitbitSupport Yes and you're expecting me to purchase a New unit even though the latest one is only 7 momths old. Ridiculous customer service and poor product quality.

  • Lockesmithee Hans-E Sørensen (@Lockesmithee) reported

    @fitbit How do you get fitbitsupport to understand a problem? There is an issue with fitbits webpage and they keep telling me to log into my app

  • Tamseji Swapnil K. Tamse (@Tamseji) reported

    I want to invest in a rugged smart watch. I am leaning towards the @Garmin ones. I love my @fitbit and will continue using the app. Did anyone have bad connectivity issues syncing Garmin data to Fitbit?

  • andreiatameri Andreia.tribotameri (@andreiatameri) reported from Vila Nova de Gaia, Distrito do Porto

    @FitbitSupport No it doesn't and now I can't read what's on the screen after a factory reset. I just restarted my versa 3 times as your moderator adviced. I've already contacted support but this is just crazy. If you had reports of this, why update other devices and not fix it 1st?!

  • LyraRaglan Lyra Raglan / Cat Mom (@LyraRaglan) reported

    @fitbit @FitbitSupport when are you going to fix the Android syncing issues? Are you planning on refunding your products when Christmas gifts are not working because you can't figure it out?

  • PattyHe25807405 NC Cannonball (@PattyHe25807405) reported

    @fitbit Seems @fitbit does not have a fix for the 13 update on the Android phones as yet. This has been a problem since the beginning of December for some fitbit users. I have been a user since December 2015. THIS IS NOT A GOOD LOOK FOR YOU, especially at Christmas time.

  • dabaum77 Dana Baum (@dabaum77) reported

    @fitbit Getting an error that I can't send DM

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