Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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James Holton
(@Jimbob_H) reported
@IndigoWhisky85 @FitbitSupport I'm getting the same issue
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Chris Kinsman
(@AlsoKnownAsCK) reported
@FitbitSupport my Versa 3 barely ever synchronises. I've already factory-reset it and the problem continues. Any assistance would be welcome.
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Jon R
(@supersuperyon) reported
@FitbitSupport @TweetsByTimbo Don't get the charge 4...you might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Nigerski
(@nigerski) reported
@fitbit @Blklivesmatter @APTPaction My sympathies to Fitbit for turning into pieces of ****. Planned on buying the latest Versa for the oxygen sensor, no way in hell I'm giving your company a penny now.
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Kandia Appadoo
(@Kandia_Appadoo) reported
@FitbitSupport I bought an Inspire 2 as a gift for Xmas and the screen isn't working. Contacted support on Sunday and someone was meant to get in touch on Monday. Still waiting as apparently the issue is 'higher up'. What does that even mean? And when will my watch work?
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1ChiefsDan
(@1ChiefsDan2020) reported
@FitbitSupport is there a problem with the Versa 2 and sleep tracking? It consistently misses the first hour of two when I go to bed.
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Vickie Davies
(@Vickiedavies101) reported
My mums Fitbit is not tracking her distance correctly I have done nearly 6000 steps and 3 miles and hers is saying nearly 7000 steps and 0.6 miles can anyone help or have any ideas of what to do #Fitbit @fitbit @FitbitSupport @FitbitUK
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Leah
(@muggybonehead65) reported
@FitbitSupport Only to ask for details you already have, still no help whatsoever. You have my email address, the order number, the address to which it was delivered so why the delay tactics? The decent thing for you to do right now is have a courier pick the unwanted item up and issue a refund
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Julie cragg
(@Juliecragg5) reported
@FitbitSupport help my screen has gone blank even though still synced and has power! Cent do reset as can’t see the screen???
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No Clever Nickname Dan
(@Dansting) reported
@FitbitSupport Is there an issue with the app this morning? I could not sync up my device, and now that I am trying to set up the device again, it is not working. I'm not near another device, my One is charged to 95%, and it is on.
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Dr. Becky O'Brien ♠️ (Film Music Central)
(@musicgamer460) reported
so I've had two Fitbits over the last two years....both of which have now proven to be faulty in some way..... this is really eroding my confidence in @fitbit and their products (not to mention they have terrible customer service)
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Marie-Christine Bour
(@mcbour) reported
@FitbitSupport impossible to set up my new #fitbitcharge4 , tried 15 times and followed all advises found... could not join Fitbit support chat. Worst Christmas present ever.
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JF
(@JF90409999) reported
@FitbitSupport hey fitbit, my device should still continue working longer than 2 years correct? Mine no longer will even hold a charge and has lines through the screen. I've tried all the trouble shooting and updates offered, nothing works. Please replace.
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Darlene Vecchio
(@VecchioDarlene) reported
@FitbitSupport I need to get my cracked Fitbit sense screen fixed or a replacement. Please help respond to let me know how to proceed
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David D. McIntire
(@compositeur) reported
@musicgamer460 @fitbit I switched from Fitbit to a Garmin watch about a year ago and have been very happy with it. (Can't speak to customer service issue b/c I've had no problems.) I didn't have the issues with Fitbit you've had, but I wasn't crazy about it either.