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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Altoona, PA 1
Indianapolis, IN 1
Sarreguemines, ACAL 1
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

  • Afrye262632
    Kind Transparency (@Afrye262632) reported

    @FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

  • TexasKaLea
    KaLea in TX (@TexasKaLea) reported

    @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

  • sanjayk0303
    Sanjay D (@sanjayk0303) reported

    @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

  • Nufctillidie7
    N Renham 💙 (@Nufctillidie7) reported

    @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

  • dkettley
    Dave Kettley (@dkettley) reported

    @FitbitSupport The face plate on my Versa 4 has fallen off. I keep my fitbit dry, don't allow fat or oil to get on it, wipe it down daily when I take it off to shower. The first two both died the second the warranty died.

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @FitbitSupport Can you fix this please? It’s been 2 days.

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • MichaelBaine
    Michael Baine (@MichaelBaine) reported

    @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

  • susanelizabet28
    Susan (@susanelizabet28) reported

    Apparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.

  • markyp46
    Mark Pearce (@markyp46) reported

    Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

  • Rydanfjordan
    Helena Rydfjord (@Rydanfjordan) reported

    @FitbitSupport hey, my screen on versa 3 isnt working properly. The screen shows time correctly, alarms etc, but won’t respond to my touch. Force restart didn’t help, am om 90% battery. What can I do to make it work properly :)

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