Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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JLMooney
(@K1faru) reported
@FitbitSupport can you help please. My Fitbit strap has broken again. Fitbit charge 3. On checking out the forums this is a known problem. It is worn as an everyday watch. No intense or heavy over use. Can you please advise as to the process for replacement please.
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Allan Piperni
(@ZenyoNuck) reported
@FitbitSupport I have. Spent 20 minutes on the phone with them and they just kept repeating their script. Sorry there’s. I thing we can do about this. We don’t decide what gets sent out for replacement. Junk. Terrible service. Paid full or rice for refurbished unit.
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ジュン
(@junnanmai) reported
@FitbitSupport Thank you for your help. After updating the app, the app freezes and cannot be tapped. I can't even see sleep. I restarted it, but it doesn't change. Please take immediate action.
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Norway Spruce
(@Norwayspruce8) reported
@FitbitSupport Hey, my charge 3 no longer vibrates or notifies me of texts or calls. Can you help please. Thank you
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Caz Dixon (Rouse)
(@CazRouse) reported
@FitbitSupport I have received my new charge 3 to replace the corrupted one. It won’t pair with my phone. The Bluetooth has found it, but no code from the charge 3 - help!!
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Hsla
(@Hsla23428526) reported
@FitbitSupport when is the issue with syncing the Charge 4 going to be sorted? Sent phone logs and still won't sync to my phone
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vicmarg
(@vicmarg1) reported
@fitbit My Charge 3 only looks at me and smiles my @fitbit stopped displaying only will go to a smiley face while charging and mock me I hear this is not an uncommon problem - I need a to be fixed
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DonnWhoo??
(@its_Donn) reported
@fitbit FIX THE SYNCING ISSUES! “Forget device, reconnect” “uninstall, then reinstall” it’s like 3 times a week! I’m about to throw your product in the trash! #charge3
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Sam
(@SamBeardow) reported
@FitbitSupport I don’t need any help, thank you though, was replying to KC
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Laura Jackson
(@muhlau) reported
@FitbitSupport My fitbit does not clock my distance properly. I have done well over 27 km today but it has only logged me down for 20km.
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Janielle Vidal
(@JanSVidal) reported
I bought a @fitbit versa 2 in Nov 2019. Less than a year later, I had issues with the screen. They exchanged it no problem. 2 months later, instead of 6+days of charge I am down to 1. Fitbit refuses to offer me anything but a 35% discount on a new device.
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Bluestreak
(@BluestreakBTHR) reported
@FitbitSupport Can’t access in-app notifications menu. FIX IT. maximumCompanionAPIVersion 3.2.0 nudgeEncodingVersion 1.2.0 phone appVersion 3.39 (1027) manufacturer Apple model iPhone 11 Pro Max osVersion 14.4 FIXIT FIXIT #fitbitnotifications #fitbit
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Bendixen Andersen
(@JacobAndersen78) reported
@FitbitSupport Thanks for The fast reply. The issue is that The Notifications-bar doesnt respond when I tap it. Do I need a reinstall of The app?
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Allan Piperni
(@ZenyoNuck) reported
@FitbitSupport he only thing worse than a Fitbit is their support. Terrible. Paid full price for a brand new Fitbit. Failed after a month. Waited 4 weeks for support only to receive a refurbished fit bit to replace the failed new watch. Paid new for refurbished. Junk. Stay away.
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Sebastien Mezeret
(@smezeret) reported
@FitbitSupport I just said that i cannot download fitbit connect..? The download link on your website is going around in circles (cf previous video). The issue isnt on my end, your website has a problem. Do you understand the issue? I havent been able to install since download link doesnt work