Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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OfficalJatman
(@Officaljatman) reported
from
Hillingdon, England
@FitbitSupport Let me tell you something, you have my details for months and months and months. True me it's not human control. How does a device just shut down, his does a device just reboot? It's a watch not a God dam computer..its simple, you click start and finish..but not this one.
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Sarah stoker
(@Sarahstoker16) reported
@FitbitSupport I can't update my Fitbit software on my Huawei as it won't find my watch. Is there an issue or is it just me please
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Rebecca Harrison
(@rfharrison) reported
@FitbitSupport I simply cannot get my Sense to sync. I disconnected it, and now, while it finds the device, it won’t connect. I’ve turned Bluetooth off & on many times, pressed the side button on the Sense and held it down, all to no avail.
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Alison Merchant
(@AlisonMerchant5) reported
@FitbitSupport help ive got a rash where my fitbit sits, I clean the strap and don't use it in water no issues until today
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Shauna Candella
(@Shauna_Candella) reported
@FitbitSupport Have not received my order have requested redelivery several times - been 2 weeks and customer service refusing to resend or refund. Help.
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susie ghahremani
(@boygirlparty) reported
@FitbitSupport Is it possible to get a human response from someone who actually can offer some support on a very expensive, broken device I can't afford to replace?
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ϟ • danica j • ⚯͛
(@danicaj) reported
@FitbitSupport @Donna_423 My period tracker is broken too, is there an update?
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🐼
(@PandaMilk58) reported
@FitbitSupport sucks, if I tell you I did all the trouble shooting **** on my one year old Versa 2 and it still isn’t working right, I don’t need you to tell me how to do them again. It’s clearly a faulty device.
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Alicia Hannah Naomi
(@aliciahnaomi) reported
@FitbitSupport I’ve got a problem with my app’s cycle calendar. It’s not loading correctly. Can I DM you a screenshot?
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Liana
(@twidrpated) reported
@FitbitSupport hi! My fitbit sense battery is draining quickly. For the past two days, it has required daily charging. Last charge lasted 12 hrs. I turned it off and on several times, disconnected bluetooth, restarted my phone, logged out of and back in to the app. Please help.
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Claire
(@Claire0192) reported
@FitbitSupport had my Fitbit less than a year and the battery is dead in less than 24 hours. Pretty gutted! Can someone help?
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Mark Emory Whitley
(@raddad1955) reported
@FitbitSupport was pushing buttons on Ionic watch and screen went blank! Help?
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MLVC
(@MLVC2018) reported
@fitbit @FitbitSupport I am wondering if buying a Fitbit was a bad idea. I've tried everything to get it to sync again with no success. @Google I thought you were going to fix the Fitbit app. apparently that was a lie
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Dr. Deborah Lee
(@deb07) reported
@fitbit yet again, the display on my Fitbit charge 3 is too low for me to see...to even change it. I am done with the poor design of @Fitbit products.
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marygemma57
(@MarySchumacher1) reported
@FitbitSupport My versa3 is still not working when i touch the screen and takes an age to sync
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