Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Zürich, ZH | 1 |
| Hamburg, NY | 1 |
| Seattle, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Frankie G (@knarf74) reported@Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?
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Sharing King (@barn_burn) reported@FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?
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₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported@JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me send a private message. I just want some help please?
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Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
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Kelli Bachman (@kabachman) reportedMy @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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S. AI (@saisthelimitt) reported@googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport
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Debi Dowd (@LoudDebiDowd) reported@FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?
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Front St. Finance (@luke4696) reported@FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!
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Dhaval Ved (@veddhaval) reported@FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.
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Danielle Gillieron (@DanielleGillie5) reported@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google