Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Jill McCauslin
(@jmccauslin) reported
@fitbit I spent all week dealing with (very polite) Fitbit Support & messing with lousy software. Now a watch is coming that I have to return. I missed the discount field. Nobody can cancel the order to let me try again. This is the worst customer experience I've had in ages.
-
ValleySettlements
(@VSettlements) reported
@FitbitSAfrica @fitbit @FitbitSupport our Fitbits are not syncing . Please help .
-
Bruce Vick
(@BruceVick5) reported
@FitbitSupport Thanks for screwing over the people that waited for their refund for the Ionic recall by limiting them to 1 band, where as the people at the start of the recall could get 5 bands. Bad customer service all around in my opinion
-
Greg Merrilees
(@GM7910) reported
@FitbitSupport Watch screen is locked. Trying to unlock via app on phone by changing pin and keep getting some golden gate error. What can I do?
-
Bayushi Tamago
(@BayushiTamago) reported
@FitbitSupport Well, here's the problem - the thread is locked and it's not possible to upvote
-
milkymum
(@milkymum1983) reported
@fitbit @FitbitSupport @FitbitUK my charge 2 won’t charge, it had an unexplained crack down the screen, I saw that this an be quite common. Is there any way of fixing it?
-
Vivek Mohan
(@vivekmohan116) reported
@fitbit I was had issue with reference code, i had long chats with customer support, but they couldn't fix the issue end up created case with some team, still waiting for response .case#44532508
-
Tradeformula
(@tradeformula) reported
@fitbit Your commercials are ****
-
🌪 Patty
(@buckeyewx1) reported
@fitbit your new commercial. I just threw your product in the trash. Bye 👋
-
Emily Quintin
(@emilyquintin) reported
@FitbitSupport @Fitbit — I got an email saying my account password has been changed but it wasn’t me. I can’t log into your online chat because my password doesn’t work. Concerned I have been hacked. Help ASAP
-
Tradeformula
(@tradeformula) reported
@fitbit Fitbit is total trash.
-
Amarjeet Ray
(@RayAmarjeet) reported
@FitbitSupport @FitbitIN We can't buy a Fitbit device from Google Play Store as it's not available to buy in india. Have been trying to reach customer support since last 1 month but call never gets connected. Pls look into the issue ASAP and provide some alternate refund option.
-
Jason Korzenko
(@jasonkorzenko) reported
Fitbit issues a recall for their Ionic watch, and it's been 6+ weeks for @fitbit to 'help' me with my ticket. Worst customer experience, and still no updates. @FitbitSupport
-
Susan B #WIMVP
(@CrazyCatsGot2) reported
@brandonleblanc @ray_vionne @fitbit Maybe if you stood on your bed and jumped up and down that would be 10 feet? LOL
-
John Creedon
(@jpac75) reported
@FitbitSupport my charge 5 recorded 4.1km, 5000+ steps, 500+ calories burned in a 15 minute period while I was asleep last night, my BPM at the time was 48. Is this a known issue?
Check Current Status