Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • carina_moloney Carina Moloney (@carina_moloney) reported

    @FitbitSupport the button on my Versa 2 has stopped working with the last few days, how can I fix it.

  • NTGrace Nics (@NTGrace) reported

    @HPluckrose @fitbit It’s not just us, seen plenty of complaints so I’m hoping they will fix at some point. I’ve been through full reset with support but no improvement 😞

  • JSDreke Jeff Dreke (@JSDreke) reported

    Why does a @fitbit with no speaker or microphone have a “call back” feature. Really poor UX

  • DisappearedNews Disappeared News (@DisappearedNews) reported

    @FitbitSupport I don't know what you are selling. Please reply to my questions. It appears your app won't run without contacting Facebook. If correct, your app is telling Facebook that I am a Fitbit user. Also reply on the issue of why you think keeping users' DOB is not a security risk.

  • WWSpeelman Bill Speelman (@WWSpeelman) reported

    @FitbitSupport Thanks for your help. The forced quit worked.

  • thewellbeing_gy Andy Burns (@thewellbeing_gy) reported

    @FitbitSupport Seems like a WiFi issue on the phone app it had forgotten the password. Took a while for it to accept it Hopefully sorted Ta

  • ChrisWildePE ChrisWildePE #FE #HE (@ChrisWildePE) reported

    @MissAWaters1 @fitbit Yeah it usually takes me a while to figure out why my watch face is upside down when I’ve changed it! Ha!

  • MahnazSiddiqui Mahnaz Siddiqui (@MahnazSiddiqui) reported

    @MissAWaters1 @fitbit Removing it will clearly help but that’s not helpful advice. I get these sorts of rashes. Form of eczema or contact dermatitis. E45 should sooth it now but prevention ? Loosen strap? My fit bit strap fallen to bits but you could be allergic to the strap material. 🧐

  • tbandras Takács Bódis András (@tbandras) reported

    @FitbitSupport @Bobbybathhead Your forum moderator just closed the thread that was running for 10 months acknowledging the problem, but not providing any information on the fix. You are right, this is DEFINITELY not the solution we are expecting.

  • apellbob Bobby Joe (@apellbob) reported

    @MensHealthMag I wouldn't waste money buying the @fitbit Versa 3. Such a slow watch, poor stats- always behind. I miss the Ionic.

  • geowriter Sarah Day (@geowriter) reported

    @FitbitSupport Thank you. I promise I’m not running some sort of weird device replacement racket! You’ve sent me two replacements so far and both were broken on arrival. It’s tiring to keep sending them back.

  • SoSportySpice Shubbster (@SoSportySpice) reported

    @FitbitSupport @rita_hagan I just got a Fit Bit Versa 3 and I'm having trouble synching it to my Samsung A50. Any update on what I can do??

  • NTGrace Nics (@NTGrace) reported

    @HPluckrose @fitbit Agree! Sense heart rate is completely wrong during workout. I’ve had fitbit since 2012 and never had this issue on previous models.

  • Daniel63506422 Daniel (@Daniel63506422) reported

    Don't buy from @fitbit.Still waiting for my device I paid for on Black Friday as a Christmas Present and now its 3months later. Worst Customer Service ever that won't let me speak to a supervisor & have hung up on me+lied to me & have been nothing but rude even laughing about it.

  • marquelworld Marquel (@marquelworld) reported

    @FitbitSupport I need help

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