Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Clare Winton
(@clare_e_winton) reported
@FitbitSupport I now have a new problem! I bought a Charge 4 to replace my old Charge 3. I then signed up for the 90-day premium trial via the email sent to me after I set up my new watch. But the premium content does not work on my Fitbit app...
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Laura
(@itsjustmelaura) reported
Anyone else have issues with calorie inaccuracy when using @fitbit barcode scanner feature? Everything I scanned today was off. It didn't use to be this bad. #Fitbit
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Shivani Joshi
(@ShivaniJoshi216) reported
@fitbit @FitbitSupport @FitbitIN the display on my charge 3 refuses to work. I've been trying to contact you for the past 3 months without success. Have sent emails, placed calls. Please help! Really tired of your awful customer service.
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rit748
(@rit748) reported
@FitbitSupport Thanks for the reply. I have just run into an issue on my Versa 3. WhatsApp and Outlook email notifications are not popping up as seamless as they were previously. How does one resolve this?
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Jamie Brigden
(@YOWJamie) reported
@FitbitSupport why am I prompted every time I open the app about location services?? I don’t want location services enabled which is why I disabled it. I don’t need to be reminded of this every time I open the app. So damn annoying. Fix it!!
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Tami Kreidler
(@TamiK10) reported
@FitbitSupport my bike rides are not being logged. I disconnected and reconnected and it’s still not working. This started shortly after update.
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Lorna Marter
(@Skeetergirl5) reported
@FitbitSupport you seriously need to fix the bingo game. It's irritating and frustrating that once again my minutes don't show up in the game. It's locked at 21 minutes and I've had 149 minutes of activity since then. Why can't this game be fixed?!?
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.
(@Char19_) reported
@FitbitSupport My Fitbit Alta HR isn't syncing my iMessage notifications no matter what I do. I've tried everything please help.
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Arun Singh Khokhar
(@arunskhokhar) reported
@FitbitSupport Fitbit charge HR band strap has broken from body. I want get strap and body of band replaced.
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Rachel❌❤️⚓️
(@finbren) reported
@fitbit @FitbitSupport @FitbitUK any chance of having a clip on Fitbit like the Fitbit one. Me an others have to take out Versa off for work & we keep losing steps because it’s not on wrist. It counts steps but then shuts down and we have to reset...
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Jessica van der Laan
(@thekaroomommy) reported
@FitbitSupport need assistance where and how to fix my Fitbit? The screen is blank but the device is on and I have tried restarting it
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Harry Williams
(@hastingsnow) reported
@FitbitSupport please fix the well-reported 'not enough heart rate data available' bug that occurs when using the app to track exercise (whilst wearing the device), this is a basic fix that has got me looking at @garmin devices next.
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Rachel Tennison
(@rachel_tennison) reported
@MissAWaters1 @fitbit Speak with fitbit. Its a common problem and they may be able to change the back for you.
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Gerry Adams Appreciation Society
(@quakdo) reported
@NeiceyWatson @FitbitSupport Brought mine back to retailer with no issue anyways, Fitbit has a 24 month manufacturer warranty which I didn't realise, good to know.
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Jordan McKittrick
(@jmckittrick15) reported
@fitbit how does someone cancel their premium subscription while they are still on their free trial. Have chatted with your help, they said they'd put a request in and still getting notices that they will still be charged.
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