Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 17
New York City, NY 2
Proctorville, OH 2
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeLesNFT Mike Leslie (@MikeLesNFT) reported

    Love my @fitbit but EVERY time it goes bad. This time was just outside of the year mark. They gave me a 35% of coupon for the Fitbit site which is amazingly 35% higher prices than local stores. I’m not that hard on my devices. Make a better product.

  • andreas_n_ 4ndRea5 (@andreas_n_) reported

    @chadptorres @mabrownjr @fitbit I have exactly the same problem with my Fitbit Sense I also installed the last beta but no improvement

  • HJD2802 Helen Dolan (@HJD2802) reported

    @FitbitUK @FitbitSupport so now the Versa 3 I bought has lost the ability to connect to my phone after an update of the app. Been told 'you are aware but don't have a fix in the immediate future. So I now have a basic Fitbit not what I paid for and you won't refund me. 1/2

  • andreas_n_ 4ndRea5 (@andreas_n_) reported

    @mabrownjr @chadptorres @fitbit I did but still the same problem. My Sense doesn't sync with the app. Only after the restart of my Pixel 6 Pro once and then no more.

  • nitinsbs nitin sharma (@nitinsbs) reported

    @FitbitSupport @fitbit @FitbitIN none of your google gift card works and it shows me error. Please take these google cards back and return my money for ionic refund

  • AdamRam44412865 Adam Ramos (@AdamRam44412865) reported

    @fitbit I wouldnt know since the discount codes dont work and I cant even get a new fitbit. Either help or stop pretending to care. My period my gravy butt.

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @rmfornari @FitbitSupport It seems we have to help and support each other as @FitbitSupport has shown they care noting about us.

  • AdamRam44412865 Adam Ramos (@AdamRam44412865) reported

    @FitbitSupport I am trying to get my discount code to work. I have spoken to the representatives many times and they say they cant help me to get it to work since It expired. I didn't get the refund to just recently and the code already had expired. Please help!

  • BBlaksmi B (@BBlaksmi) reported

    @FitbitSupport hey fitbit, my app wont sync. so i remove the device from my acc now i cant add it again. is there a problem with the app?

  • Alacrity17 Alacrity17 (@Alacrity17) reported

    @FitbitSupport Any new on the problem with Sense watch not tracking BPM accurately? This is really hard to overlook.

  • kamilsardar Muhammad Kamil Sardar Ali (@kamilsardar) reported

    @FitbitSupport I have Fitbit iconic locked and cannot synced with black screen only. Help me to resolve this issue.

  • armstrong_lucy Luce Armstrong (@armstrong_lucy) reported

    . @fitbit My Fitbit versus 2 hasn’t synced for at least two weeks now which is becoming very frustrating- I’ve tried everything you suggest on your website, can you help?

  • loolobee Buba Loolo (@loolobee) reported

    @FitbitSupport help please! I am locked out of my Fitbit account. I am unable to change my password. Is there a problem?

  • Alacrity17 Alacrity17 (@Alacrity17) reported

    @FitbitSupport Yeah I read the articles. A whole of shrug we can’t help you.

  • LindaLoewy Linda Loewy (@LindaLoewy) reported

    @FitbitSupport I cannot understand how a problem that shows up REPEATEDLY in fitbit forums is not addressed by fitbit customer support. a fitbit user for years, switching to the Sense most recently. It's counting floors at a ridiculous rate..too new to be malfunctioning. help

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