Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra Foy
(@Monkbythesea) reported
@fitbit hello. My Fitbit has died on me, it has no lights on the back and won’t charge. Do you have any ideas what the problem would be? it is 2 years old, how long should they last? Thank you.
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Dolly Wilson
(@dwblessed8) reported
@FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.
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WalterAkana
(@WalterAkana) reported
@FitbitSupport Patience? Y’all have given me no choice but to wait…and wait…and wait! Worst customer service experience of my life.
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K.
(@ido_keri) reported
@FitbitSupport 96%, sorry. Please help, my Fitbit is my alarm in the mornings
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Craig S
(@CraigRunner) reported
@FitbitSupport Any help?
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secret cook
(@secretcook4) reported
@fitbit hi, I received a redemption code for a refund on my fitbit but i keep getting an error on your site, could you please assist me
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Honeysalgal
(@Honeysalgal) reported
@FitbitSupport my husband ‘s Fitbit screen has broken. He would like to get it replaced. Can you direct him? Thank you
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Sagi Shimonovitz
(@SagiShimonovitz) reported
@FitbitSupport a new Charger 5 stopped measuring heart rate twice in a month a couple of weeks apart. Restarting the device fixed it. Is it a known issue?
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John Bassili
(@johnbassili) reported
My son has @fitbit ace 3 and after you setting a countdown or a timer, once you leave that screen and go back to it, it resets and the timer has been cancelled? Can you help? You should be able to check other things while a timer has been set and go back to it? @FitbitSupport
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Alan Burley
(@monkeboy2042) reported
@fitbit @FitbitSupport is 7 months the normal life of the Versa 3? I got my flex in 2012, my charge 2 in 2018, my versa in 2019, and each one is still working. I bought my versa 3 Apr. 2021, it stopped working in nov2021 and support replaced it, and now it's not working again.
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LadyWhistledown
(@Ladywhistledwn_) reported
@FitbitSupport need help with my fitbit not even a year old and won’t switch on! In UK and can’t find a contact number
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Peter Martin Baggett 🏳️🌈
(@elektromote) reported
Really fed up with @FitbitSupport. Reminders to move stopped working with my Charge 5 with the last release of the app and they refuse to help. Just tell me to do things I’ve already tried and told them don’t work. #poorcustomerservice
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Tom Meuleman
(@Tombeau1972) reported
@0wninat0r1 @fitbit because Fitbit isn't anymore what it used to be. Now it became a company that looks down on their customers.
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Chris Williams
(@cjwilfy) reported
@FitbitSupport I still haven’t had my ionic refund and it’s been well over 6 weeks since 2nd May when you sent confirmation and email stating 3-6 weeks for refund!!! WHEN IS IT BEING REFUNDED SHOCKING SERVICE AS USUAL … and yes I’ve called your ‘helpline’ two times zero help!
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just like that
(@ialisha) reported
@FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0
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