Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 9 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny Noble
(@kissalive8) reported
@MissSeaPeaches @fitbit @Strava The syncing is as reliable as a chocolate fireguard. All you get as a reply is the usual troubleshooting which is only a temporary fix. Would never purchase fitbit again
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Obinna Ubah, PhD
(@DrObinna_Ubah) reported
@FitbitSupport My Fitbit Versa 3 syncs but doesn’t sync important events like my sleep and does not even record my oxygen sat. This has been going on for more than a week. I have tried to delete the device from my phone and added again (Bluetooth) but the problems persists. Please help
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Jenn
(@_reallyjenn) reported
@FitbitSupport I'm using the original charging port and I did a factory reset. I've tried plugging into other outlets but it's not working.
-
real
(@raacchael) reported
@FitbitSupport @FitbitUK @fitbit hi - replacement watch ordered 3 months ago and no sign. No response to emails and a v v v unhappy customer. Help please
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Dana Bentley
(@common_st) reported
@FitbitSupport Yep, have tried that. There is no option for GPS that I can find in the exercise portion of the phone UI at all. I spent a good chunk of my lunch hour today trying to find it. If I select walk I get about 1 sec to scroll down before the exercise starts, but there's nothing there.
-
Heather Moyes
(@xHEATHERMOYESx) reported
@fitbit @fitbit been there, done that. You don’t help, despite it being under warranty and faulty you don’t help, so what exactly would be the point in messaging you again? I’m making sure everyone knows #Fitbit is **** and that Fitbit are #fraudsters not honouring a legal warranty
-
Eileen Barnes🔜 Gamehole Con
(@grphcnvltywife) reported
@fitbit the charger for the Sense is terrible, please tell me that your future models won't use this design. I've now had two chargers break in the same way (the connector pins get stuck) and they aren't cheap to replace.
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Tara Nowlan
(@taraann8986) reported
@FitbitSupport The issue isn’t with my Fitbit syncing but it not communicating the synched information to other apps it’s linked to.
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Béate Vervaecke 💬
(@Beatever) reported
@evalantsoght @FitbitSupport They are terrible at admitting their products are failling
-
Liverpoolfan6
(@Liverpoolfan63) reported
@fitbit @FitbitSupport Hi, I have a Fitbit Versa and my screen cracked, are you able to fix it? Thanks
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amateur flower farmer 🇺🇦🇺🇦
(@wtfisameme) reported
@DairyCarrie @fitbit I never had a Fitbit last more than a year. Switched to Apple Watch and it’s last four years no problem
-
wilson nadar
(@66tweet66) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport I have not received my refund of Fitbit Ionic. Customer care is giving various excuses like device is not synched, serial number of watch required, longer wait etc etc. Going on since June. Very very bad & sad experience.... Wilson Nadar, India
-
Tony Krohn
(@Krohn5Tony) reported
@googlechrome Google SUCKS! Keep stealing from people with your garbage @fitbit Charge 5 defects.
-
Mrs Fifer
(@missfifer) reported
@asiayeah @FitbitSupport Cant be done. No 3rd party support. Effectively a downgrade from the Sense. Nightmare!
-
Rishit Mehrotra
(@Rishit_Mehrotra) reported
@FitbitSupport @FitbitIN @fitbit I had bought fitbit versa 2 from Zurich Switzerland in the month of March 2022. The touch of the watch is not working now. I request you to look into the matter and help me with this.