Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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JLB2020
(@JLB20203) reported
@FitbitSupport @uwsp92 I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
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Craig 🇺🇦
(@sickeningjar) reported
@fitbit please can you help me? I cannot access the prepaid card you sent me details for as part of the Ionic recall.
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yogesh sagar c b
(@yogeshsagarcb) reported
@FitbitSupport ever since I bought premium, I'm not getting notifications on my charge 4. I've followed every steps on the documents, restarted the devices multiple times. Still no use. Not even getting the test notification from the Fitbit app. Please help
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JLB2020
(@JLB20203) reported
@FitbitSupport @Daniel11868419 Hey Daniel..... don't worry they don't care Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
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JLB2020
(@JLB20203) reported
@fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. FITBIT CHARGE 3, SCREEN DIM AND BLANK - A KNOWN ISSUE BY THEM & ALL THEY OFFERED WAS A DISCOUNT THAT ANYONE CAN GET WITH THIER CURRENT SALE ON A NEW PRODUCT. NOT IMPRESSED BUT THER SUPPORT
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Ben
(@BenSmart1) reported
@FitbitSupport Guys, I'd been up an hour; there's ten paces between my living room and bedroom and five between my living room; I'd walked maybe 50 paces. The app is broken.
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JLB2020
(@JLB20203) reported
@fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. THEIR SUPPORT IS TERRIBLE AND THEY DO NOT CARE
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JLB2020
(@JLB20203) reported
@FitbitSupport @Vinothkumar0810 I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
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JLB2020
(@JLB20203) reported
@JaneLjaries @FitbitSupport I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?
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Chlo
(@chloRaw101) reported
@FitbitSupport Hi Fitbit, I have received an email for my Ionic refund but the redemption number I've been sent in not recognised. Please could you help.
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Daniella
(@Daniell04797864) reported
@fitbit @FitbitSupport @FitbitUK please can somebody help my husband! He ordered a new strap from your website and it has been delivered to a post office! No idea which post office! We have tried to get in contact with customer support but no reply on the chat bar or phone!
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morphieux
(@morphieaux) reported
my @fitbit account was hacked. Can you help, @FitbitSupport? No good.
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Janine
(@janinestr1) reported
@fitbit @PayPal receive Ionic refund mail 29/3/2022. From beginning shows error. Talked to Fitbit and PayPal. Still nothing #norefund#nonewfitbit.
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Jeff
(@Metal_Heart75) reported
@fitbit @FitbitSupport recalling our 300 dollar ionic watches, and sending money back with @paypal that has disappeared when we try to claim it is horrible... It is like you stole our watch.... Phone, twitter, and live chat have been no help either. #Horrible
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Daniel
(@Daniel11868419) reported
@FitbitSupport just sent you a dm -the screen on my Fitbit has gone blank - tried a hard reset but it’s not working ?