Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Ramos
(@AdamRam44412865) reported
@fitbit I wouldnt know since the discount codes dont work and I cant even get a new fitbit. Either help or stop pretending to care. My period my gravy butt.
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Helen Dolan
(@HJD2802) reported
@FitbitSupport @FitbitUK once again terrible customer service and a product that isn't fit for purpose. Fobbed off with 'I will reach out to the team'. The team that has already said it can't be fixed at the moment. #fitbit
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B
(@BBlaksmi) reported
@FitbitSupport hey fitbit, my app wont sync. so i remove the device from my acc now i cant add it again. is there a problem with the app?
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Mohit Ishar
(@mohitishar) reported
@FitbitSupport - I purchased a Fitbit Charge 2. It just arrived. But doesn't seem to be charging. I have tried multiple USB A points. I have also tested the accompanying charger with an older Fitbit Charge 2 - works. Seems watch has an issue. Please advise.
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Abhishek Srivastava
(@abhishekdpsisb) reported
@fitbit @FitbitIN how do I get a replacement charger for my Fitbit sense - the charging cable isn't working! Can't find it on your website or on major e-commerce websites in India - pls help!
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Vickie Correll-Rick
(@ReportingTrue) reported
@fitbit Charge 3 watchbands are defective and fitbit has admitted to that when my first band snapped. Guess it’s time to stop buying fitbit. Unbelievable how you sell a defective product then refuse to replace it when it keeps breaking. Bad business!
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Christopher Key
(@Christo43797315) reported
@rmfornari @fitbit @parkjames Im having the same issue. They have no interest in customer service or refunding the money now the product is disabled!
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Melissa Yanchak
(@Melissa_Yak) reported
@FitbitSupport Notifications stopped working this afternoon. Is it a known issue?
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Linda Loewy
(@LindaLoewy) reported
@FitbitSupport I cannot understand how a problem that shows up REPEATEDLY in fitbit forums is not addressed by fitbit customer support. a fitbit user for years, switching to the Sense most recently. It's counting floors at a ridiculous rate..too new to be malfunctioning. help
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miryam
(@mmiryamm25) reported
@rmfornari @fitbit @parkjames Got the same bad experience waiting for months and called cs the advise me to wait a week longer so after 4 weeks the called again to the customer center they told me that my application was canceled and they hung op the phone . from wait 1 one to nothing without notice
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Adam Ramos
(@AdamRam44412865) reported
@FitbitSupport I am trying to get my discount code to work. I have spoken to the representatives many times and they say they cant help me to get it to work since It expired. I didn't get the refund to just recently and the code already had expired. Please help!
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Spencer Dawson, PhD, DBSM
(@sleepscientist) reported
@SleepAndSports @fitbit Doesn't it break it down by area? 50% TST & TWT 25% minutes deep sleep and percent REM 25% percent time < resting HR and percent restless I'm not sure exactly how they combine those pairs, though - is that what you mean?
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Muhammad Kamil Sardar Ali
(@kamilsardar) reported
@FitbitSupport I have Fitbit iconic locked and cannot synced with black screen only. Help me to resolve this issue.
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nitin sharma
(@nitinsbs) reported
@FitbitSupport @fitbit @FitbitIN none of your google gift card works and it shows me error. Please take these google cards back and return my money for ionic refund
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Rogerio Fornari
(@rmfornari) reported
@fitbit @fitbit the support reply didn’t help anything, it is the same answer I keep getting over and over. So, it was useless to provide my account and reference number. Unfortunately your recall center and nothing is exactly the same thing.
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