Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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(@StealthRadek) reported
@clairecarlile @fitbit @FitbitSupport "Look, by introducing this fake error our retention rates are off the scale. Let's keep it and if someone challenges us we blame technical issue. Now, time for Solitaire..."
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RNB3
(@NevilleB53) reported
@FitbitSupport Well after a couple of attempts and reviews it’s the same result so at this point I’m gonna let the world know not to buy your product because if it breaks as a result of a poor design you will hide behind a warranty, been using a Fitbit for over 8 years, but now I’m switching
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Murda
(@MissMurda954) reported
@ravindramurty @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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Brian
(@btskinn) reported
Hey, anybody out there with a @fitbit Inspire 2. We got one and it's overall fine, but the sleep stage tracking isn't working. It's showing awake/restless/calm, but not light/deep/REM stages. No complaints about bad heart rate sensing. Is there some trick to turn this on?
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andrew pright
(@Sirsk) reported
@FitbitSupport i have an issue with my payment method. IDKW Ihave two accounts and I’ve been paying but I don’t have the premium access
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andrew pright
(@Sirsk) reported
@FitbitSupport Help! @Google
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Stefanee B
(@stefaneebarto) reported
@fitbit Really disappointed. Sent in defective item 7/26. Everytime I reach out, told a different story. 2x told rec'd @ warehouse, 3x told not rec'd. No one can help me. Told several x case closed. I'M FED UP!
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Mitz_G
(@Mitesh_Gohil) reported
@fitbit absolute terrible customer service after receiving a faulty fitbit luxe directly from your website. Keep going round in circles and can't even resolve the issue. Advertised to say 4 days battery life yet dies in 1.5 days. Clearly an issue with the product yet no support.
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Sav G
(@salazartieri) reported
@MarrowofDoom @fitbit Hi sorry a question, you solved with your fitbit, I ask you why I too have the same problem
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JVP
(@JVPang) reported
@FitbitSupport need assistance on my charge 3. Doesnt charge and it gets hot whenever i do. Its not working anymore and this item was just a replacement
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Mindy
(@MinThomp) reported
@MissMurda954 @FitbitSupport They took care of my watch while under warranty. My current issue is with the charger. It's not a great design...
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vibhakar singh Deo
(@SinghVibhakar) reported
@FitbitSupport very dissapointed with fitbit support team, i had a replacement of fitbit versa whose screen went off, the product has been returned to fitbitindia, a replacment was promised but no communication for 1 month even after repeated mails,kindly help Case no: 41553923
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Murda
(@MissMurda954) reported
@SinghVibhakar @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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Lenny
(@Alfiezig2) reported
@FitbitSupport hello. Could you please help me I have lost the icon on the fitbit app to post pictures it has just disappeared Many thanks
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D²
(@dpdaza) reported
@FitbitSupport so I updated my Versa to version 72.1.15 and my battery life went from 4 to 5 days before (as advertised) to about a 1 day and a half now. Are y’all aware of this issue?
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