Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Stavers
(@karl_stavers) reported
@FitbitSupport hi over the past several days my ionic has been displaying my heart rate at over 300 whilst sitting, I have cleaned the sensors and reset the watch as per the forums, the readings are still reading high. I have had my ionic for approx 21 months pleas can you help
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Kristie'Kreme.❄️
(@KristieFenwick) reported
@FitbitSupport @ItsMeDaraB Hi! Did you get a fix for this?
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Melwell 💧
(@Melwell16) reported
@sallymcmanus @fitbit Take it back to place of purchase. Mine went back to JB twice. New one issued. No problem.
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Krishna Mohapatra
(@Krish_Mohapa) reported
@FitbitIN @FitbitSupport Sync issues Battery issues all from the day I bought this !! Seems while you're aware of this issue you still confuse everyone like you've heard it for the first time!!
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Susan Dust
(@classicq11) reported
@FitbitSupport I’ve been down this road every time change for several years. Editing the reminders isn’t not the issue. The issue is the delay in recognizing that the time has changed. I set my day for 7am - 7pm. This last time change the range moved with the time change to 8am - 8pm.
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Leigh
(@leighno) reported
@FitbitSupport I’m having trouble logging into FitBit coach on my Premium plan. There is no support offered in the coach app
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Kristie'Kreme.❄️
(@KristieFenwick) reported
@ItsMeDaraB @FitbitSupport Ah thanks for getting back! My uncles fitbit versa 2 just had a sudden blackout but looking at fitbit website seems it might be a wide software issue at the time of an update.. Hoping for a fix soon!
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Nicole Visser
(@DamnBTRboys) reported
@FitbitSupport my Fitbit app won't open. can you help?
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Eims
(@eimsflood) reported
@FitbitSupport issues with syncing since 27/1/21?!! Please don't sent a generated DM just fix it.... Its old and boring now 🙄
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Jason
(@jasonleemartin9) reported
@FitbitSupport hi can you help me I've bought a fitbit versa and it's not syncing via Strava also notifications are enabled on my phone but nothing is coming through I've got an Xiaomi android handset
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LA
(@LA_1985) reported
@FitbitSupport I need your help, my Ionic that I've had for just over a month won't charge and the screen is completely blank and wont turn on. Can you help?
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Sarah
(@sgibsone) reported
@FitbitSupport Reporting an issue I’ve been having with my app: The sleep page has been freezing so I can’t look at my sleep details.
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Madeline Dmochowski
(@madeline_medrun) reported
@FitbitSupport Just remove the sales pitch to upgrade to premium and problem solved! I am no gent, I am annoyed! You QC is going hill.
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Thomas Huysmans
(@thomashuysmans) reported
Hey @FitbitSupport, what’s going on with the iOS app? With the last couple of updates, the quality went down: the app's responsiveness is terrible, and the sleep feature doesn't work anymore. Are these known issues?
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Katie
(@quietnerd) reported
@FitbitSupport I’m still having issues with my Charge 3 sync. I can’t view my sleep data at all. It says my app is up to date and I’ve tried restarting my phone several times. #Help