Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Ingelheim am Rhein, Rheinland-Pfalz | 3 |
Charlotte, NC | 3 |
New York City, NY | 2 |
Frankfurt am Main, Hessen | 2 |
Spring, TX | 2 |
Llanelli, Wales | 2 |
Dallas, TX | 1 |
Lititz, PA | 1 |
Châteaudun, Centre-Val de Loire | 1 |
Manchester, England | 1 |
Stonington, ME | 1 |
Béthune, Hauts-de-France | 1 |
Izola, Izola | 1 |
Jewar, UP | 1 |
Noida, UP | 1 |
Altoona, PA | 1 |
Whitesville, NY | 1 |
Coalport, England | 1 |
Nürnberg, Bavaria | 1 |
Dracut, MA | 1 |
Suwanee, GA | 1 |
New Delhi, NCT | 1 |
North Royalton, OH | 1 |
Creston, NC | 1 |
Miami, FL | 1 |
Williston, VT | 1 |
Pembroke, MA | 1 |
Vernon, Normandie | 1 |
Köln, NRW | 1 |
Zaragoza, Aragon | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Roshan (@rsagrawal14) reported
@FitbitSupport one of my Fitbit charge 3 is not turning on and I tried all the steps mentioned on website for over 10 days and 100 times. Mailed the support centre as well but no reply. Can someone help here ?
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dipak parmar (@dipakparmar13) reported from Sūrat, State of Gujarāt
@FitbitSupport Last two days my versa 2 is not getting sync. Tried all the things as suggested in help but no success.
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Shana Page (@shanalpage) reported
@FitbitSupport I've only had the replacement Charge 4 you sent me for 2 days and it broke where the band attaches. Any help?
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DanieleG (@OSA_57) reported
@FitbitSupport Hi, I have serious issues with Heart Rate monitoring with my new Charge 4. After few minutes I have started a training session, on the display HR readings go from 60 to 120. At the same time, with a Garmin HR I can read 130. Please help
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Frank W (@iamunclebubba) reported
@FitbitSupport have you fixed the syncing issue yet? Right now my watch isn't even telling me the right time. Made for a rushed morning since I also use it as my alarm.
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Nancy Lawler Wescott (@Mysterygirl12) reported
@FitbitSupport I literally purchased a versa 2 because the specs stated I could use Spotify without paying for premium. I downloaded and it’s telling me I need a premium subscription. Tried Deezer...same thing. Should I return and purchase an Apple Watch instead? Help
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Jazz (@UberCoolTweeter) reported
@FitbitIN @FitbitSupport I need to replace glass of fitbit HR 4 in New Delhi. Please help. The screen is cracked
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Kat Betts | Element Editing (@elementeds) reported
@FitbitSupport I've restarted it multiple times. This morning it synced, and I was also able to change the clockface (which resolved an issue I had a few months ago) but this didn't resolve the problem, either. :(
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Emily Murphy ⭐️ (@EmilySNAngel) reported
Hi @fitbit @FitbitSupport my Fitbit is still broken since the firmwire update and I've still not had any correspondence? Can you please help? As I said I've tried the steps you already mentioned to try
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Natalie (@Nataliieee23) reported
@fitbit recently purchased a Fitbit Versa 3 and not happy that arm movements are counting as steps! Is there a way to fix this or is it faulty?
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David Eddy (@dreddy99) reported
@FitbitSupport Had the same issue, done all the troubleshooting even deleted the app, reinstalled it it synced, thought problem was solved til it never did again, all since new update. Was told my phone was the issue by live chat tech, been using same device since August. Your update needs help
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Marcus Gilchrist (@marcusg90) reported
@FitbitSupport Since the latest firmware update, my Versa battery dies very quickly (less than 1 day vs 4-5 days before). Can you help?
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Sarah.C (@sarahckm) reported
@FitbitSupport Cannot log into my fitbit app and it said it's down for maintenance 😒
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Valerie Metcalf 💙 (@valmetcalf) reported
@debbied007 @FitbitSupport That is my next step. I always try and fix it outside the hours that online chat is available. I have tried all the troubleshooting recommended in the online guides though.
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Nick Whitworth (@njwhitworth1978) reported
@FitbitSupport just bought a new Ace 2 for my son but it is not displaying any sleep data on the watch for last night. Kid view in the App ver 3.36 (1013) shows incomplete sleep data for last night - says we woke up at 23.15. Please help resolve