Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • fridgitator Fridgitator (@fridgitator) reported

    @ConnorS52613955 @fitbit My previous Fitbits were good at sleep tracking. My current one not so much. When I upgraded, I went through all the help stuff, but never got it right. I hope my next upgrade does it. No complaints, really; They have treated me well, I'm sure it's my fault.

  • Jake_Icon jaketheicon (@Jake_Icon) reported

    @WKBN Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair

  • Nebraskangooner Nebraskangooner (@Nebraskangooner) reported

    @hansmast @fitbit @FitbitSupport Terrible design. I go to their website independently and it's the same result. Have to call. Which is annoying

  • CllrDent Cllr Matt Dent (@CllrDent) reported

    @FitbitSupport Hi Fitbit, I'm having issues with an order. @DHLexpress are supposed to be delivering it, but they've failed to do so the past two days. Today they say they've delivered it, but not to me, and I've no idea who or where it's gone to. Are you able to help please?

  • clarejdaly Clare Daly (@clarejdaly) reported

    If I increase my activity, my @fitbit Cardio Fitness Level goes down. If I rest, it improves. I am sick, not deconditioned. #MECFS

  • surreybohemian Surreybohemian (@surreybohemian) reported

    @FitbitSupport couldn't place any order because I couldn't access the shop - literally took me straight to a login page - I haven't got a fitbit yet so wouldn't even have a login! tried in both safari and chrome

  • mummysvampire Laura Williams Quinn (@mummysvampire) reported

    Hey @FitbitSupport - your customer service just ended an online chat, refused to help me and won’t fix an issue with a three month old Charge 5 - any suggestions on where to buy an Apple Watch

  • Charleenie13 Charlene (@Charleenie13) reported

    @FitbitSupport Many people on some threads on the Community boards, including myself, are having issues where our Sense has stopped recording skin temperature the last two nights. Can someone please look into this issue? Everything else is recording, sleep, HR etc.

  • lisa_tibbs ♥️🌟Lisa Tibbs🌟♥️ (@lisa_tibbs) reported

    @fitbit I have a FitBit Charge 4, just lately it keeps showing no HR. I have reset it. But I still have the same issue. What can I do?

  • BigMooseDogTrai KristinSandstede (@BigMooseDogTrai) reported

    A little help @fitbit Returned recalled Ionic, shopping for my replacement however credit not showing up in cart for accessory band or Premium Membership Did I miss a step?

  • AgneloDcosta agnelo dcosta (@AgneloDcosta) reported

    @FitbitSupport bought fitbit 5 on 9th Feb 2022, stopped registering sleep, first time experienced a problem since 2016, and 4 fitbit charge watches.

  • piersdrake Piers Drake (@piersdrake) reported from Kingston upon Thames, England

    Have been a big fan of @FitbitUK for a decade, premium sub and on my 3rd device..but absolutely done with @FitbitSupport after waiting 3wks for reply about broken Ionic after 2hrs on phone...all so I can 'prove' I still own it before they give me the recall-refund! Very poor.

  • surreybohemian Surreybohemian (@surreybohemian) reported

    @FitbitSupport guys what is up with your website? Trying to log in via ipad safari to view your store and all it's giving me is a login page. I don't want to log in I want to view products?! works ok on laptop but help chat is blanked out.

  • millie79 Lindsay Millward (@millie79) reported

    @FitbitSupport Hi, new Fitbit sense, set up and connected fine but after a day no notifications. Tried what I could find online re disconnecting Bluetooth, turning off device & phone and still nothing. Help!! Android phone.

  • Jake_Icon jaketheicon (@Jake_Icon) reported

    @wfmj Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair

Map Check Current Status