Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • KathyMarsh Kathryn marsh (@KathyMarsh) reported

    Trying to contact @FitbitSupport . Get this message We want to help! What can we do for you today? Unfortunately it seems to be a dead link. As is their website one. Rubbish service from them as usual

  • stel_dl 🥳🥳 (@stel_dl) reported

    @FitbitSupport i have a problem with my watch i send you a DM

  • peachtree85 PeteyPops (@peachtree85) reported

    @FitbitSupport I brought a Fitbit Alta in August 2020 and it’s already not holding charge any help much appreciated

  • IamLeafAnn Lee Ann 🧡#BlackLivesMatter #IndigenousLivesMatter (@IamLeafAnn) reported

    Man @fitbit's are garbage for tracking bike rides. I can't get mine to sync consistently with my phone. Apparently you're supposed to be able to track a bike ride through the app. Uh nope, you can track a run, a walk, a hike, but not bike ride. Not an option. Doesn't make sense🙄

  • laur73088 Lauren (@laur73088) reported

    @FitbitSupport I'm having issues with my charge 3. I flick my wrist, it doesnt light up on the rt setting.BUT main prob is that it doesnt swipe.If I want to see stats I have to "swipe", flick the wrist so it goes off & back on.Then sometimes it shows.Rebooting doesn't help at all

  • shashah26 Kavisha Shah (@shashah26) reported

    @FitbitIN @FitbitSupport @fitbit I'm experiencing major bluetooth connection issue with my versa 3. I've been deleting and syncing my watch again and again but now it's not even sending me the code to connect. Please help. Tried calling customer service but no reply.

  • samanthasavin Sam (@samanthasavin) reported

    @FitbitSupport hi! It seems you have banned my IP address and now I have no access to my app. It’s there anything you can do to help??

  • Mrs_matson Joanne Matson (@Mrs_matson) reported

    @FitbitSupport Hi, my fitbit versa 2 will not update. Everytime it goes to a red cross comes on the screen. I have reset it and it is still happening. Help!

  • rachel_ldavies Rachel Davies (@rachel_ldavies) reported

    @FitbitSupport I have a Charge 4 with a faulty screen, tried contacting your website support but no response - can someone help with this?

  • amitkmn1 amitkmn (@amitkmn1) reported

    My Fitbit display is not working . Not sure how to fix it @FitbitSupport

  • IFeelTheGravity Donna (@IFeelTheGravity) reported

    @FitbitSupport Daily goals suddenly started showing +infinity. I see that’s been an issue for several years, question is, how do I fix it or do I need to switch to Apple Watch

  • xavierarul Xavier Arul (@xavierarul) reported

    @FitbitSupport Hello, in my @fitbit watch Health data such as Heart Rate and Burned calorie is not showing. How can I fix it??

  • DrLarryBurchett Dr Larry Burchett, MD (@DrLarryBurchett) reported from Berkeley, California

    The heart rate monitor on @fitbit is terrible.

  • Malakima Kevin Brew, PhD (@Malakima) reported

    @FitbitSupport First Charge 2 lasted me 3 years no issues. My next Charge 3 lasted 2 years barely and had 50% dead pixels after 1 year. My Charge 4 came broken and won't charge. What utter garbage! It is shameful and just creates e-waste.

  • shivi184sg Shivam Gupta (@shivi184sg) reported

    @FitbitSupport i have a problem with the battery of my charge 3 where do i get it fixed

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