Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Nicolas
(@nerynicolasv) reported
@FitbitSupport Fitshit! website is having an issue, It does not sent email for password recovery, I just created my account and @Google Smart Lock messed up with the password It generated and now I ended up with a useless device
-
Annie
(@annieraeee) reported
@FitbitSupport hey! I’m having trouble with my Fitbit. 5 day trip to Malta from UK. Daylight savings adapted fine but my watch is now appearing to be stuck one hour ahead. I’ve synced it, checked for software updates etc and nothing is working…
-
wrenifer
(@Jenrenel) reported
@fitbit I’m on my third Fitbit. This is the worst yet. Barely records time and steps. Never again
-
Janene Scurfield
(@JaneneScurfiel1) reported
from
Bleasby, England
@FitbitSupport @FitbitUK Most of who know me, know I’m a bit obsessed with hitting 20k steps a day. For the last month, I’ve been unable to track because my 1.5 year old Fitbit broke. Warranty replaced it with a refurb model that won’t take a charge. Still waiting for help!
-
LetsGoBrandon
(@Ben_ben_s) reported
@jr_allred @fitbit Most of them, I had some help with the last bit
-
Gary Woodford
(@gwsgn) reported
@FitbitSupport If you'd only offer to send a new charging cable, the problem could be solved. No one has offered that, so I've ordered one myself.
-
fiveevilsorfewer
(@devslashkev) reported
@FitbitSupport For the record I've DM'd Fitbit and will report their solution to this design problem.
-
LetsGoBrandon
(@Ben_ben_s) reported
@logophobe @fitbit No all fatties should be locked down to stop the fatness spreading. 2 weeks to flatten the tummy.
-
who am I
(@PubStorck) reported
@FitbitSupport @MrBuff22 Same problem here too with a Charge 5. All previous data has gone too
-
Janene Scurfield
(@JaneneScurfiel1) reported
from
Bleasby, England
@FitbitSupport Ive received replies via email & Twitter. I’ve had to repeat my issue repeatedly. All I’ve asked for is a shipping label. I haven’t had use of my Fitbit since Oct 8. Do you want to keep me as a customer? If so, please act as if you do.
-
Richard Montgomery
(@enigmaneo) reported
@FitbitSupport My device is not syncing. I rebooted the phone and device. Uninstalled and reinstalled the app. Is there an outage?
-
LetsGoBrandon
(@Ben_ben_s) reported
@whynotyeaha @fitbit No send help, lots of angry fatties
-
S Davies
(@sallydavies06) reported
@FitbitSupport It’s stopped working , I’ve done all the recommendations but it’s not working 😳
-
Arlene Shumaker
(@BoatMateARS) reported
@FitbitSupport I’m still waiting for my Charge4 to give me a sleep score consistently. I haven’t had a sleep score in 5 weeks. You said this is a known issue for years. What are you doing about it?
-
LetsGoBrandon
(@Ben_ben_s) reported
@homunculusdick @fitbit No all fatties should be locked down to stop the fatness spreading. 2 weeks to flatten the tummy.