Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Pascal St-Jean
(@pstjean) reported
@FitbitSupport been a customer for over 6 years. Bought a new device less then a year ago. Steps aren't working. It's not syncing. Clearly it's broken. I just spent 30min with a very rude chat agent. WTF is happening with @fitbit you used to be a great company
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Randy Resnick (randulo)🎷🎸
(@randulo) reported
@FitbitSupport That did work. Funny how much ongoing "maintenance" Fitbits require. Still don't get message notifications, but the hours have been spent for today.
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penny.burke
(@pennylburke) reported
Paid £270 for a Fitbit sense watch 7 months ago....absolutely loved it.....screen cracks with a small knock on a cupboard and they won’t help or even offer a repair service....just not good enough! @FitbitSupport @fitbit @FitbitUK
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Kerri Todd
(@kdogg240) reported
@FitbitSupport I don't need to learn about your warranty. I need a product that isn't faulty. Two Versa's in less than 18 months And now I'm left with an expensive bracelet that doesn't do anything. You have threads on your support page of people with the same issue dating back to 2018 😳
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Leanne Gerrard
(@lealeagerrard) reported
Hi @FitbitSupport my mums versa is not connecting to Bluetooth anymore can you help
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Vicki Webb
(@VickiWebb27) reported
@FitbitSupport Is this issue why I still can't receive text msgs? Waiting on support to get back with me
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IMELDA PORTER
(@iconlan478) reported
@FitbitSupport @FitbitSupport my app is still not working tonight???
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Kim Marsala
(@Grateful795) reported
@FitbitSupport (2/2) but this this time it’s not working at all.
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Barbara Sheltraw
(@mbs54) reported
@FitbitSupport I am satisfied with FitBit, but seriously the same exact problem with every single band. My cheap Chinese bands from Amazon are okay so far, except I seem to be allergic to some chemical in the band.
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ann wall
(@shopshi) reported
@FitbitSupport Thank you so much. I’m having trouble with emails too will fix and get back to you
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Emily McGougan
(@EMcGougan) reported
@nickmcleanuk @fitbit @FitbitUK And they don’t even have anywhere to fix them, so if it breaks you just have to buy a new one. Mine was faulty hardware so completely not my fault, I’m so pissed! Horrible customer service!
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Devanand
(@dev19anand) reported
@FitbitSupport @fitbit my Fitbit is not able to connect or sync to my mobile.i have tried turning off my Bluetooth but still not working. Can you guys help me on this.
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Rose
(@sfROSE74) reported
Feel like I should send @fitbit a bill for my QA work this morning. Fix your product on your own dime!
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Ash Scott
(@H0wAboutNovak) reported
@FitbitSupport Still need support with this issue!!
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Kim Marsala
(@Grateful795) reported
@FitbitSupport I cannot get my Fitbit ionic to charge. I read the troubleshooting article on how to resolve the issue, but nothing is working. I’ve restarted it over and over. I tried cleaning the contact points. I have to go thru this process every time I try to charge it (1/2)
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