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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Issoire, Auvergne-Rhône-Alpes 1
Dillenburg, Hesse 1
Paris, Île-de-France 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • DanielleeH23
    Danielle Hartley (@DanielleeH23) reported

    @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

  • mikkotuomela
    Mikko Tuomela (@mikkotuomela) reported

    @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • Grumpysworld1
    Simon Atherfold (@Grumpysworld1) reported

    @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

  • LoudDebiDowd
    Debi Dowd (@LoudDebiDowd) reported

    @FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?

  • NicolaBardon
    Nicola Bardon (@NicolaBardon) reported

    @FitbitSupport hi I have DMd you about a broken fitbit

  • barn_burn
    Sharing King (@barn_burn) reported

    @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

  • krimar
    Marvin Matthews 🇨🇦 (@krimar) reported

    @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

  • forbesygordi
    GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported

    @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

  • theresamch
    Theresa McHenry (@theresamch) reported

    @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

  • knarf74
    Frankie G (@knarf74) reported

    @Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?

  • silby21
    J Silbert (@silby21) reported

    @FitbitSupport all my friends are gone! Is there a glitch?

  • pecosROB
    ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • novafan1976
    Villanova Fan (@novafan1976) reported

    @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

  • kabachman
    Kelli Bachman (@kabachman) reported

    @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

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