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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Zürich, ZH 1
Hamburg, NY 1
Seattle, WA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • heidimc2
    Heidi McLoughlin (@heidimc2) reported

    @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it

  • irishman1952
    Gregory T Buggy Sr (@irishman1952) reported

    @FitbitSupport this google app is terrible i want the old one back or ill buy another device

  • caw727
    C-Dubya (@caw727) reported

    My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

  • Liberal2Core
    Proud Liberal NJ Momma 💙 (@Liberal2Core) reported

    @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

  • aztecabhuijing
    aztecab (@aztecabhuijing) reported

    @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

  • Joan_techz
    FINN JOAN (@Joan_techz) reported

    @DanielleGillie5 @FitbitSupport Send me a Dm for help

  • Fitbit_DE
    Fitbit_DE (@Fitbit_DE) reported

    @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

  • theresamch
    Theresa McHenry (@theresamch) reported

    @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

  • George_Girgis23
    George Girgis ™ (@George_Girgis23) reported

    @FitbitSupport When will the outage be resolved?

  • codeslubber
    Rob Williams (@codeslubber) reported

    I am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.

  • LilySydorenko
    Lily Sydorenko (@LilySydorenko) reported

    @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

  • jemmajon
    Jemma Jonathan (@jemmajon) reported

    @googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit

  • nikbus99
    Connie Jeffus (@nikbus99) reported

    @FitbitSupport was going to buy a new Fitbit, but it's impossible to sign in to the app, due to things migrating from old email and it will not let me create an account. Any other option besides getting a different device than Fitbit? Tech Support phone number?

  • mouzzam_mehmood
    Mouzzam Mehmood Mukadam (@mouzzam_mehmood) reported

    @FitbitSupport my Fitbit air almost never gets the distance I tried to manually set the stride length and it still never gets it right. How do I fix it ?

  • Ms01251977
    MH (@Ms01251977) reported

    @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

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