Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 18
Proctorville, OH 2
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
New York City, NY 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1
Port Charlotte, FL 1
Whitman, MA 1
Newnan, GA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • rich_may ʎɐW pɹɐɥɔıᴚ (@rich_may) reported

    @fitbit - Hi. Is there any update on fixing the issue on the app where the miles walked target only gets completed when you've walked a KM equivalent of miles (my target is 5miles but the indicator only completes at 8.05km). This has been talked about on the forums for a year now

  • marcandrestudio Marc-André (@marcandrestudio) reported

    @fitbit Are you down? Trying to register my new Charge 4 and always getting a 502 error. (cf @FitbitSupport)

  • gailkuhnlein Gail Kuhnlein (@gailkuhnlein) reported

    Do any other @fitbit wearers have pain in the arm they wear it on? I don't know why it took me so long to suspect this but I've had off and on bad/deep arm pain on my left side for years. Lately, pain's also in my wrist and hand. I'm taking it off to experiment!

  • ElCabro62223537 El Cabron (@ElCabro62223537) reported

    @FitbitSupport my sense is taking forever to sync with iPhone SE 2nd gen. Please fix this at your end. I simply didn’t buy a device to keep removing/adding removing/adding from the Bluetooth list. This IS NIT A FIX. Do a proper fix please

  • karinagw (((Karina 🖖🏼🫂💞))) (@karinagw) reported from Azalea Park, Florida

    @FitbitSupport I really wish that y'all would fix the reminders to move so that if we change the hours, it only counts moving forward and doesn't change the previous YEARS of records. It's really disheartening to see all the past little green stars we earned disappear.

  • wtblock Bill Block (@wtblock) reported

    @FitbitSupport Thanks for the reply. Yes I have read the instructions and my problem is that I'm having to repeat those steps every one to two days.

  • Bladesam1983 Sam (@Bladesam1983) reported

    @FitbitSupport another Fitbit, another problem. My Ionic is having issues. I’m pretty disappointed as I’m yet to have a Fitbit that has lasted much more than a year without something going wrong.

  • luisaovando2 Luisa Ovando (@luisaovando2) reported

    @FitbitSupport Why Everytime that I need support I have to come here? Damn! This is getting worse.. ugh! This tracker is the worst device ever!

  • rahulomarora rahul om arora (@rahulomarora) reported

    @fitbit My ionic is not recording steps, heart rate, sleep. I have reset but it didn’t help. Pls guide

  • AngelaHaggerty Captain Haggerty (@AngelaHaggerty) reported

    I really think @fitbit could do with a "pushing pram" option on the exercise list because pushing a toddler around with shopping under the buggy is not the same as "walking" 💪🙌 @FitbitSupport

  • Mary_KateD1 Mary-Kate Davidson (@Mary_KateD1) reported

    @FitbitSupport there’s a problem with live chat. My inspire 2 isn’t giving me notifications or exercise notifications. I have done all the trouble shooting

  • thekeswickrats Tracey Ratcliffe (@thekeswickrats) reported

    @FitbitSupport Ty for the response but as I said to Cust Serv originally & many others have complained before me, the Charge 3 does not adj. bright enough outside to be able to read the display. Has this problem been corrected? If I buy the Luxe, can I easily read the display in full sun?

  • evenahguarts EVES LH44 🔮 (@evenahguarts) reported

    @FitbitSupport, I got a replacement pebble as my screen broke within warranty. Only problem I've got now is that all my previous data has been wiped from my account as I've replaced it. I have over a year's worth of data gone. Is there anyway to get this back? 🥴😩

  • rich_may ʎɐW pɹɐɥɔıᴚ (@rich_may) reported

    @FitbitSupport 2/2... I know that the main screen will show target complete if I walk 8.05 miles. It somehow translates 5 miles to 8.05km but keeps the units as miles so expects me to do 8.05 miles, not 8.05km. This shows on your forums as a common issue for at least a year.

  • _mormaid chaos queen (@_mormaid) reported

    This is a bad feature n u should feel bad @fitbit, get rid of sleep credit scores and bring back gold icons when you hit your goals, the green UI is ugly 😠

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