Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • calliope2284 Calliope (@calliope2284) reported

    @FitbitSupport I had ParticipACTION app connected to my inspire2 app but now it won’t connect. I tried uninstalling and reinstalling both apps. Please help

  • detispify tj blm (@detispify) reported

    @simplynickg @fitbit No, Fitbit aria is the worst kind of kickstarter-style user-hostile half-baked product you can imagine. So so bad.

  • Sophiopathic Sophie Something (@Sophiopathic) reported

    @FitbitSupport No, it doesn’t vibrate and doesn’t turn on when plugged in. I replaced my old charge 3 because the screen died after about 2 years. It is not a screen issue. the battery only lasted a couple of days too even when charged. I’ll DM now

  • LeanAccountant Graham Foster (@LeanAccountant) reported

    @FitbitSupport They don't seem to have..? You're not getting confused with a problem the other week with the app..? Today's is a new one!

  • ClareSPhoto ClazzleStouty (@ClareSPhoto) reported

    @FitbitSupport Can you recommend a fix for an Inspire HR that the heart rate monitor has stopped working? We have tried resetting it to no avail. Thanks

  • LauraNason1 Laura Nason (@LauraNason1) reported

    @fitbit @FitbitSupport @FitbitUK I have your inspire watch. The strap started falling off...replaced with a new one...still falling off. There is nothing wrong with the watch just the strap so I’m not paying for another watch when it is only just 2yrs old!! Help please #faulty

  • Sophiopathic Sophie Something (@Sophiopathic) reported

    @FitbitSupport hi! I bought a new Charge 4 a few weeks ago to replace a broken Charge 3 but the battery life is dreadful. It also was on charge all last night but won’t even turn on. It’s clearly faulty. How can I exchange please?

  • TheLewView Natasha Lewis is STAYING HOME. (@TheLewView) reported

    @FitbitSupport @mixbecca is the one with the problem currently. Try reaching out to her instead. 👍🏻

  • esle lesley garratt (@esle) reported

    @FitbitSupport hi there my fit bit charge 3 has no display anymore, I have tried to reset but still not working Regards Lesley Garratt

  • tvod2 Louise C 🦋 (@tvod2) reported

    @FitbitSupport Zone records 0 after an hour of cardio. In cardio zone!!! Garbage update!!!

  • MarkNMays Mark Mays #blm #cfc (@MarkNMays) reported

    @FitbitSupport @PRawcliffe Returning the watch. Massive error on Fitbit's part.

  • Chobee1961 Chobee61 (@Chobee1961) reported

    @FitbitSupport mY Fitbit doesn’t sync anymore. No phone number for help???

  • Mbaa_Tama mbaa Tama (@Mbaa_Tama) reported

    @FitbitSupport my versa 3 locked itself saying that i need my phone to unlock it. Then i tried to change the pass code but said their was an error to connecting i turned my phone off completely and tried to do it again but failed.

  • ProudDevilAlum Dooby-Scoo (@ProudDevilAlum) reported

    I need some help. Which should I use, @fitbit Versa 2 or @apple watch Series 3? I am@having an internal struggle and could really use some guidance. #fitness #workout #goals

  • trothwell78 T.J Rothwell (@trothwell78) reported

    @FitbitSupport my charge 4 is losing its charge much faster than normal. Yesterday it shut off in mid run after a battery notification within 2 mins. Low battery again after changing for 3 hrs yesterday please help

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