Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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David Elliott
(@RetiredPaPaBear) reported
@FitbitSupport Good afternoon. I purchased a Fitbit Surge 2 in September 2022. It will no longer charge. I tried the reset shutting it down and restarted, cleaned charging points, and even purchased a new charger to resolve the problem. It will not charge. Warranty return steps?
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Jane
(@Janey18060032) reported
@fitbit Not 3rd time lucky - bought Versa 4 on 08 Oct I’ve had it on my wrist for 11 nights (sleep stats) the rest of the time the 3 watches I’ve been through have been awaiting dispatch or stuck in transit - each time same problem - flashing logo and red cross- I want a refund
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
Perhaps it's time to start reporting @fitbit to a business bureau? The product doesn't work with certain phones, they are aware, no fix is forthcoming, and they won't refund if you purchased more than 45 days ago.
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Bailey (Andrew)
(@ASBailey55) reported
Yo, f*ck @fitbit! Y’all seriously can’t issue a refund for a product I don’t want, nor am going to use?? Y’all are a $2+ BILLION company and can’t give me $79 back??!
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Kim Le
(@Kiwi_Kimmy) reported
@FitbitSupport my versa3 keeps looping to reset but won’t start. Please help!! It’s my 3rd one in 4 years.
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Bailey (Andrew)
(@ASBailey55) reported
Yo, f*ck @fitbit! Y’all seriously can’t issue a refund for a product I don’t want, nor am going to use..something I cancelled LAST YEAR?? Y’all are a $2+ BILLION company and can’t give me $79 back??!
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Vik
(@123Viksta456) reported
@FitbitSupport my Charge 3 - a worthy companion for over 2 years - is starting to die already. The screen is unreadable most of the time and even when it is it’s very dark on the edges. Is there anything that I can do to fix it? I thought I’d get more than 2 years out of it 😭😭
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David Tong
(@mrdavidtong) reported
@fitbit Seems like @fitbit is ignoring the issue with Android 13 and syncing. Paperweights at this point. Almost 700 replies on their community forum and no resolution or response about the issue. What happened to the developers? Marketing seems on point though!
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Dr. Gaming Dude
(@Gaming_Dude) reported
@j_shehan @madebygoogle My Pixel Watch does not have functioning tracking any longer and i start to have the impression you are right. Very disappointed with the efforts to help me. cc @FitbitSupport
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rama iyer
(@ramavk) reported
@fitbit Worst company, pathetic service, no ethics, hopeless company
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Sarah Davies
(@_sarahdavies) reported
Sorry @fitbit the HR tracking on the sense, is really ****! Bring back the ionic! Regretting my sense purchase 😭
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Ansu MRCGP 💙 🌈🇬🇧🇮🇳
(@DrAnsuMRCGP) reported
@FitbitSupport Sent the DM, please do something! I am trying to get help from customer care team for last 2days…really frustrating…😢
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treblig
(@treblig307) reported
@FitbitSupport Thanks for replying so quick - much appreciated. My problem is when I notice I have started a workout without intending to the only options showing up on my watch are ‘return’ and ‘finish’, so either way the a workout is eventually logged without intention. How do I stop this?
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{ Pankaj Khattar }
(@pankajkhattar) reported
@FitbitSupport @FitbitIN Very poor service by Fitbit, the Versa 2 watch stopped working due to some known bugs in the watch but being told that its not covered. The best part, I am being told to consider buying a new Fitbit. Will never recommend buying Fitbit products.
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Susan Zell 🍓
(@SusanTheOdd) reported
@fitbit is just straight up ending my free trial 2 weeks early I guess because I still didn't get my Christmas present. PSA: you can't surprise the gifted bc they have to give you the login or it wants all your personal weight height etc. And sub starts the day you order!
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