Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Aparna
(@chhuti_is) reported
Hi @FitbitSupport. Your sell a faulty Sense costing ₹22000. When I ask for replacement within a year you ask me to return it first & then only send the replacement. And you give a 6 year loyal customer with premium subscription 40 days timeframe. Slow clap to Jennifer and Lenny.
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Muralikrishnan Chinnadurai
(@muralibe) reported
from
Saidapet, State of Tamil Nādu
@FitbitSupport I got this one as a replacement my watch was damaged in accident. I was happy when I found this misplaced watch but still its not working.
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Wajeeh Gay Lionوجيه المثلي الأسد
(@WajeehLionn) reported
Hi @fitbit I have two Fitbit watches and the chargers for both of them stopped working. Do you know why? Can you help me?
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Philip Carman
(@Philipcarman) reported
Fair play to @FitbitSupport - inspire hr wasn't charging at all - and no hassle - they are sending out a replacemebt. In times when a lot of people are seeing bad levels of customer service, @FitbitSupport has gone above and beyond.
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Rohit Bajpai
(@RohitBa85062624) reported
@FitbitSupport not able to connect my sence,need help to connect.
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Gordo
(@Gordo_FlyersRok) reported
@fitbit You guys really gotta change this pic. Every time I scroll down, it quickly appears like someone’s taking a dump.
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rahul p
(@Rahul_P1986) reported
@Fitbit @FitbitSupport 47217791 this ticket given for what ? Are you going to fix my issue? it is already a month what kinda support are you running.
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rahul p
(@Rahul_P1986) reported
@FitbitSupport 47217791 this ticket given for what ? Are you going to fix my issue? it is already a month what kinda support are you running.
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The Urbie
(@TheUrbie) reported
@fitbit No fitbit because it doesn't work. Because you release garbage products that break in under a year and then refuse to honor your warranty.
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Sarah Morris
(@samorrisar) reported
@PaulSuchman @fitbit I’m just glad to know someone else is having this problem. I love the app but it gets frustrating having to replace it every year if not months.
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debamitra basu
(@DebamitraBasu) reported
@FitbitSupport pls help me for my ionic recall programme in india
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Buonafide
(@buonauito) reported
@yourmighty Definitely don’t get a @fitbit it’ll break three times before you can even charge an Apple Watch. They are total garbage nowadays don’t waste your time or money #Fitbit
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liz MacRae
(@LizMacRae) reported
@FitbitSupport Hi my strap keeps falling off on my Versa 3. It is attached properly however looking up on the forum this seems to be a common problem that needs to be addressed. I don’t want to loose my watch. It fell off yesterday in a shopping mall
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Fitbit Support
(@FitbitSupport) reported
@VoteAkil @fitbit Hi, @VoteAkil. Copy that. Sorry for the trouble. We've responded to your DM. Please check your inbox. Thanks.
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VelodyQC
(@velodyofficial) reported
@FitbitSupport hi! My fitbit luxe is playing up - it's always been slow to respond / wake up - I thought it was normal but friends fitbits work much better, think it's actually faulty..it's under a year old. can something be done?
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