Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Earth Day is Every Day
(@susanelove) reported
@FitbitSupport Hi. The problem is not the band. The problem is the piece of plastic that the band attaches to. I followed the link you provided and it was for a band replacement which i don’t need AND it sent me into a never ending loop where i couldnt file a claim. Do you have a betyer link?
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Ron Martin
(@RonMart54636479) reported
@fitbit @FitbitSupport Denied a refund on my Premium subscription which auto-renewed after my watch was stolen. Very disappointing, very poor customer support. Policy or not, they should listen to their customers and do right by them. #fitbit #customerservice @bbb_us
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Mostafa S. Elsaadany
(@mostafasiam122) reported
@fitbit your customer service is really terrible. I would not recommend anyone to buy any of your products again. I just hope that @Apple creates a watch that has a battery that can stay for 5 days. I will make the switch immediately
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Rebecca
(@come_play_w_me) reported
@FitbitSupport It appears there’s water in the screen. I’m not sure how to fix it. It’s difficult to read because of the water inside.
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Sheron Rourke
(@SheronnieRoo) reported
@FitbitUK @FitbitSupport every time I request a password reset email I never receive it. It doesn’t go into junk or spam. I don’t want to create a new account so I don’t lose all my progress #help
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Wendi Isted
(@WendiIsted) reported
@FitbitSupport I could but it didn’t help I’m afraid 😳
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Mostafa S. Elsaadany
(@mostafasiam122) reported
@FitbitSupport @fitbit you did nothing to solve my problem as usual … can’t wait to ditch your terrible products and services!
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Javier Martinez
(@_____javi____) reported
Can't lie the @fitbit Charge 5 is trash. It's battery doesn't hold up and it isn't as responsive to touch. It's stats haven't improved. It might be time to switch to @whoop
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Arjun
(@slyarjun) reported
Bought fitbit charge 5, 4 days back. Money got deducted and did not receive a order confirmation. Running after them for ages.Thats what I call customer satisfaction. Let the customer be confused. Worst experience I had with fitbit. @FitbitSupport @FitbitIN @fitbit
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Marcia B
(@MarciaBadowski) reported
@FitbitSupport my Fitbit Versa2 stopped syncing with my iPhone last night. Please help
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sean
(@seanab876) reported
Seems I’ll be changing from @fitbit @FitbitSupport to Apple Watch after less than a year. Versa 2 has a white line going down the screen & checking on the community forum it’s a common problem. I thought this would be durable but again, proven wrong. You were right @chevixter.
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Mohan Murali Tarakesh
(@mohanmurali12) reported
@FitbitSupport I am using fitbit versa lite smart watch.. It is not working from 10 days. I am from India.. Is Authorized Service centres are available in india? . In andhra pradesh?.. Kindly help me
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Rosie Gratwick
(@rosiegratwick) reported
@FitbitSupport how do I request a return please? Your website just takes you round in circles. I’ve reported a fault with my new Fitbit via chat that they couldn’t fix with troubleshooting. I asked to repair or return and they still haven’t responded days later. Poor service
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Simba Chinawah
(@simbadogg) reported
@FitbitSupport @fitbit had to replace sense cable 2x in a year, pins are getting stuck and not charging. in fitbit forums MANY people have the same issue, some are taking apart cables to fix. support just told me to "buy another cable"...is that really how support is handling?
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Diarmuid Beegan
(@dbeegan) reported
@FitbitSupport bought my wife a Fitbit Luce which comes with a 6 month trial of premium. There is no info about how to activate the trial though. Can you help?
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