Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
kath 🌳
(@kathleengough) reported
One problem the @fitbit app has and it's quite a dangerous one. As soon as you go 1 calorie over the amount you have burnt it turns red saying over budget but it'll let you only eat 500 kcals a day without turning red. It's got to work both ways to promote a healthy lifestyle.
-
Eric Rosenberg
(@EricProfits) reported
from
Ventura, California
@VirtualisedReal @fitbit @techradar Same problem for months now
-
🌻aRBy🌻
(@r_brownlee) reported
@FitbitSupport please advise. Yesterday my app worked fine. Now it doesn't know me. It doesn't like my password either. I try to reset the password and it says an email is being sent, but it isn't being sent. Please help! Thanks.
-
Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@Jesskaplanart1 @fitbit Not to mention how bad their customer support is.
-
J Baldwin
(@jabaldwin03) reported
@FitbitSupport @FitbitUK Please help, I have Fitbit Sense and my strap keeps falling off, I have tried both straps but both keeps falling off, what do I do? #fitbit #faulty
-
Debjeet Majumdar
(@debjeetmaj17) reported
@FitbitSupport my charge 3 suddenly stopped working. Tried connecting to Power, it earlier was showing 001 error now, it's dead.
-
rKumar
(@blueuumbrella) reported
@Carrrot_Cake @Sedgwick @fitbit their refund process is full of BS. They call themselves technology companies but don't have a process to inform their customers. I have returned my newer one also after this recall **** show.
-
WalterAkana
(@WalterAkana) reported
@FitbitSupport I bought a new Fitbit Sense at the end of December 2021. The Sense never produced a readiness score. Your team is *finally* sending me a new device - but will not extend my free trial of Fitbit Premium. So, I never got the full experience Can you help?
-
Mr.Aubin
(@MrAubin1) reported
@FitbitSupport @fitbit @FitbitUK I've had appalling experiences with your "customer services" recently. Trying to resolve an issue with my fitbit watch: have had no help what so ever. Automated responses, passed over from team to team! I need this resolved now!
-
GG_Hades
(@GoodGodz_Hades) reported
@Charlie_Dimmock @FrankiBev916 @FitbitSupport 🙏 throwing down the truth bombs here 👆#Great Advice
-
Lanette williams
(@Badgirlnette) reported
@FitbitSupport you guys have the worst customer service ever I just got off the phone with you guys about a clock face that wasn’t working right and you guys did not help at all I’m so done
-
hot girl bummer ♓︎
(@goblin_dsay) reported
from
Cambridge, Massachusetts
@FitbitSupport restarting it hasn’t fixed the issue. how do i get it to stop thinking i’m exercising when my heart rate is elevated?
-
Suzy 🧬
(@Suzeeeeh) reported
Unbelievably terrible customer service. You are refusing to replace a Fitbit (that arrived defective!) that you sent me to replace my originally defective Fitbit - with no explanation! How could it possibly not meet warranty requirements? @FitbitSupport
-
Corrine Venema-Tucker
(@TuckerVenema) reported
@FitbitSupport my Fitbit charge three won’t sync, charge or count steps. Help!
-
Allison Barycki
(@Allison_Fred) reported
@FitbitSupport I haven’t gotten a sleep score on my luxe since May 21. Simplified only. Worked for months previously.Tried all troubleshooting advice, nothing changed. How do I fix this?
Check Current Status