Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 11 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Funwithsharps
(@funwithsharps) reported
@Ron11366 @mramitkr007 @fitbit Did they permanently ban you from the help forums like they did to me? They also delete comments from people complaining about the same list of ongoing issues.
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the biggest of them all
(@thebiggestofth3) reported
@FitbitSupport I've been a fitbit customer since 2013 and this by far is the worst year of service that I've ever seen in my life. I returned my versa 2 on Aug 9th with the return label from @fitbit and to this day they have not received it...so I've been without every since.
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pea karlsson
(@peakarlsson) reported
@fitbit does it have spotify offline capability?
-
Paula Lukas
(@penguinbar67) reported
@BoozyBrownGirl @fitbit They haven't responded to me. I had this issue a few years ago and just googled it. I have an Alta
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Kim -FullyVaxed- Watt
(@kswatt) reported
from
Chicago, Illinois
@FitbitSupport Received your lasted email. Regurgitating your policy isn’t exactly problem solving. Think out of the box and make a product that lasts more than a year. Off to buy an Apple Watch
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Lyle D4D
(@LyleD4D) reported
@FitbitSupport I've done that - repeatedly - and it all gets merged into one issue that Fitbit then ignore. And I know I can do it on the device, but it's about as usable as a chocolate teapot. When it was in the app, it was easy. And it's still there for everything except Charge.
-
Mochi
(@Mochi_and_Aki) reported
@FitbitSupport There is number and email address in DM. This is getting ridiculous and hope I don’t need to explain the same things over and over again. Fitbit should announce the issue of premium subscription properly.
-
Lisa
(@LoveAtl86) reported
Sent my broken @fitbit watch back on 7/23 and provided mailing address for replacement on 8/14 and crickets since. #badcustomerservice
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Boozy Brown Girl
(@BoozyBrownGirl) reported
@penguinbar67 @fitbit 1 year old, but it's been replaced twice. Also, I think it's hilarious that they responded to you, but not me, who has the problem.
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Shalabh Bindlish
(@shalabhb) reported
@FitbitSupport unable to pair a new fitbit sense. After entering 4 digit code it says unable to connect. Please help
-
Lee
(@JamileeD) reported
@FitbitSupport I am writing on behalf of someone who is having a problem with their Charge 2 and bedtime notifications. They have never used this feature but a few weeks ago they started displaying. It is paired with their iPhone. (1)
-
Diptesh Raithatha
(@diptesh_r) reported
. @fitbit @FitbitSupport @FitbitUK please don’t use COVID to justify your terrible customer service. Replied 5 times to incident 42058542 and not had a single response over 3 weeks. Can someone please respond!? #customerservice #complaint
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Marie
(@holistic_m) reported
@FitbitSupport my fitbit ionic doesn’t connect on my phone’s Bluetooth anymore. I have tried turning off my phone, removing and reinstalling the Fitbit app and nothing, it doesn’t get detected by my phone. I need your help
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emymoshaict1
(@emymoshaict1) reported
@ang_p73 @FitbitSupport In my honest opinion, I think there's a good chance of recovery, I suggest you reach out to cyberglobal_consultant on Instagram they helped me recover my account which was locked a week ago, pretty much the only viable option you've got they can help you out
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pickles
(@pickles61068) reported
@FitbitSupport The problem is still not fixed. I've sent you dms