Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • BlackSoBelle CF (@BlackSoBelle) reported

    Sometimes I wish I could get credit for minutes slept in @fitbit bingo. Exercise is great, but sleep deprivation is a real issue

  • rjseykora R Seykora (@rjseykora) reported

    @FitbitSupport I’ve started using a different Fitbit but now have good chargers and bands that no longer work. Is there a group or place I can send them too…other than trash?

  • aka_josie Stephanie 😎 (@aka_josie) reported from Dún Laoghaire-Rathdown, Leinster

    So trying to cancel @FitbitSupport @fitbitireland premium subscription but it's not showing up in the subscription page. Got charged for it through my revolut today but no way of cancelling the subscription through Fitbit app or my Play Store app. Help please?

  • jennyshipway Jenny Shipway (@jennyshipway) reported

    @FitbitSupport So the *look* of it isn't bad, and some of the data is presented really nicely. It's just the organisation of how you access different features, and the confusing differences between how things are presented in the mobile app and on the website.

  • dsm_fru Fidelis Fru (@dsm_fru) reported

    @FitbitSupport when a WhatsApp message is sent to me it appears on my phone as a calendar invite. When I turn off the calendar notification on the iPhone 11, the WhatsApp notification starts going through again. I need both. Help pls?

  • Heather_1705 H... (@Heather_1705) reported

    @FitbitSupport Yeah I tried all the trouble shooting options too 🤔 I’ve DM’d you x

  • StuartGSXR Stuart J💙 (@StuartGSXR) reported

    @fitbitsupport Just got a Versa2 so I factory reset my Versa to give to my girlfriend and now its dead. Seems to be a common fault, no C/Service contact on site either. Very poor.

  • myowntime12 Sherwin (@myowntime12) reported

    @FitbitSupport why did Fitbit slashed off price of charge 5 after just releasing it last quarter of last year? Is it because the product does not sell? Felt bad knowing in a matter of days after buying a new product, price is greatly reduced

  • Rachiepoops Rach (@Rachiepoops) reported

    @FitbitSupport Hi @FitbitSupport please could you confirm how many votes are required for the change to be made - wasn’t an issue on previous versions so why is it now? Thank you for the fix on the battery level.

  • alwaysmisty MistyS (@alwaysmisty) reported

    @FitbitSupport My expensive paper weight Charge 5 still doesn't work. Talked to a tech via chat and they said it needed to be replaced and got disconnected. Tried again and I typed out all of the trouble shooting the former tech had tried and the tech said have you tried any troubleshooting? 😭

  • sami_chanchan Sami Channon (@sami_chanchan) reported

    @fitbit @FitbitSupport @FitbitUK my Fitbit iconic has stopped charging again… this is a replacement refurbished one as my original watch stopped charging too can you help?

  • designcomputing R. Sosa (@designcomputing) reported

    Since @Google bought @fitbit I use mine offline. Useful daily feedback, a shame we can't have nice things without Big Tech using them for surveillance

  • Heather_1705 H... (@Heather_1705) reported

    @FitbitSupport hi, my Inspire 2 isn’t showing the battery level on my app. I’ve tried uninstalling the app but it’s still not working. Can you advise how I fix this please? Thank you x

  • E_PenEbus_Unum Katie Ka-Boom (@E_PenEbus_Unum) reported

    The face of my @fitbit just popped off😳😳😳. No idea how to fix this.

  • Ninny28354775 Jules N (@Ninny28354775) reported

    @FitbitSupport Hi, my Charge2 will now not sync to my phone Huawei P30 Pro. I have tried everything. Is there now an issue syncing to Huawei. Thanks.

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