Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • RobertJBrazeau Rob Brazeau (@RobertJBrazeau) reported

    @FitbitSupport Your product recall website is down and the help at your call centre is unhelpful. This whole process is working just about as well as your smart watches.

  • elidawitthoeft Elida Witthoeft 🌻 (@elidawitthoeft) reported

    @fitbit is recalling devices because they can overheat and burn their wearers. Now that’s a way to get people to move (and flap their arms). And I thought it was bad when my #AppleWatch incessantly nagged me. By name. #WednesdayMotivation

  • scootie1958 Scott Dodge (@scootie1958) reported

    @FitbitSupport I'm on the refund site you posted for my ionic..but it's not working? How to I get my refund & mailer to send it in? Thanks

  • DRoseDub Dana Rose (@DRoseDub) reported

    @Shawn79035802 @Google @fitbit Same! And I even called and they said I have to get through the website…. Which is down 🙄

  • Shawn79035802 Shawn (@Shawn79035802) reported

    @FitbitSupport @fitbit your recall website is terrible, I’ve been trying to use it for nearly 2 hours. You think being owed by Google you could have anticipated this, or maybe your just cheap. 😡

  • eddymontreal eddymontreal (@eddymontreal) reported

    @fitbit We’re stuck on the first page, it keeps clocking. Once the form loads and you click next, it gives an error message. FIX THIS!

  • Sirviman S.I.I. (@Sirviman) reported

    @FitbitSupport oI WANT TO KNOW IF AN EMAIL THAT I RECEIVED IS SPAM! I JUST SENT AN EMAIL TO 2 OF YOUR SUPPORT-HELP EMAIL ADDRESSES. AND RECEIVED AM AUTORESPONSE SAYING FITBIT NO LONGER REPLYS TO EMAILS! I INCLUDED A SCREENSHOT OF THE EMAIL THAT I SENT. I GUESS THAT FITBIT IS TOO

  • skinnepa paυlιcy crιтιc (@skinnepa) reported

    @fitbit Terrible user experience. Almost as bad as the burns on my wrist.

  • juliamoroney Julia Moroney (@juliamoroney) reported

    @meghan_bee @fitbit Thank you 🙏🏼 this was a little while ago but it was traumatizing. We needed Serv pro to come clean and then a new floor and the fire crept into the closet and ruined a lot of clothes. BUT the house didn’t burn down and no one got hurt THANK GOD.

  • bolkster Andy Bolk (@bolkster) reported

    @fitbit The website doesn’t work very well. I enter my information and it says my email doesn’t match. I contacted customer support and they said it was fixed. It’s still not working. Then I go to the site again and I can’t even get past the point of entering my country and state.

  • bsdevenny2009 Brynden Devenny (@bsdevenny2009) reported

    Hey @fitbit @FitbitSupport we ordered off @amazonca and received the wrong watch. They refuse to help us and told us to contact you. You can’t help us either. Any other suggestions?

  • MattZinck7 Mattyz (@MattZinck7) reported

    @fitbit Still unable to access the site.. got timed out and now saying "error"..

  • tyd601 T (@tyd601) reported

    so @fitbit not only do your products not work out of the box, yall have **** customer service, AND you also have to issue a recall for your stuff?? Pick a struggle ffs

  • agilematrix Bikash Moktan (@agilematrix) reported

    @fitbit Site is not working

  • peculiarbpd misery (@peculiarbpd) reported

    @FitbitSupport why does my Fitbit sense not register that I’ve picked up phone calls? It keeps vibrating until I turn it off. Please help.

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