Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • neilm365 Neil Malcolm (@neilm365) reported

    @FitbitSupport @FitbitUK stop apologising for your incompetence on PM and send me a response that has been promised. Your higher resolution team do absolutely nothing. Address the issue and provide a replacement device or full refund!!

  • AnnieFordWilko Anna Wilkinson (@AnnieFordWilko) reported

    @FitbitSupport I bought my child a Versa 2, i have a charge 3, I've set up a family account but can't link new versa to her, it thinks its mine. On her acc it says about setting up Ace only. Pls help! It's her birthday, thanks

  • TheLongsArms The Longs Arms (@TheLongsArms) reported

    My Fitbit @FitbitSupport just died, I know it’s not the heat, @FitbitUK please help, I realise it’s not just me, but without my steps and sleep score my day is ruined🥵

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @FitbitSupport @AndyHiggs1 Fitbit cares nothing for their customers Andy but I think I can help. Call the card company and have them add your cellphone number to your account. Then they will send a text to give you access to the card. I read that solution on another site.

  • onemoreshelley Shelley Alexander (@onemoreshelley) reported

    @FitbitSupport versa 2 has black screen, fully charged, won’t reset just vibrates. Need help!

  • kkelizabeth KEO (@kkelizabeth) reported

    @fitbit @FitbitSupport unbeknownst to me my Fitbit hasn’t been working! I feel naked without it! Help! 😭

  • yesihavereadit Michael j Hunt (@yesihavereadit) reported

    @GSpellchecker @FitbitSupport Known issue? So they know it dont work? I have a car that they know catches fire and the wheels fall off...

  • laura1952 Laura Stavro (@laura1952) reported

    @FitbitSupport why am I constantly having a problem syncing my Inspire2 I got in November? I don’t get my notifications. This just keeps getting worse and worse. Sunday was the last time I could sync. It has been rebooted.

  • neilm365 Neil Malcolm (@neilm365) reported

    @FitbitSupport @FitbitUK I have now been waiting for 6 hours for an email response to a battery issue. Charge 5 discharges in an hour. Still under warranty so entitled to full refund or replacement. Fitbit failing to address issue. Have also been PMing with no response

  • K8ehauser Katie Hauser (@K8ehauser) reported

    Still no response from @FitbitSupport about their terrible service twice when reaching out. The watch is at it again, restarting over and over again. Guess it is finally time to get a @SamsungUS watch.

  • Mufcwarrior Eclipz04 (@Mufcwarrior) reported

    @FitbitSupport @FitbitUK I have contacted support numerous times via twitter and the support line,aswell as the ionic recall line regarding potential fraud. However I've had no follow up on the issue. My device refund was claimed by another person and thus now my device is

  • ash_mcloone Ashley McLoone (@ash_mcloone) reported

    @FitbitSupport this doesn't really help. Its just shows you how to track your exercises. I know how to do that. I had done that and it did record on Fitbit, but not Strava

  • The_Badones The Badones (@The_Badones) reported

    @FitbitSupport can't fault customer support. Device died out of warranty and was replaced free of charge. Very impressed with speed of communication and resolving of issue. Jim

  • tortadetortuga WB (@tortadetortuga) reported

    Wow, @fitbit watches & customer service are absolute TRASH. My watch has been buggy & completely stopped working at only seven months old. I just had to spend 45 minutes jumping through hoops (including filming 2 videos) to finally "qualify" for warranty service.

  • markblevis Mark Blevis (@markblevis) reported

    @chrisbrogan @fitbit @Garmin BTW, my daughter had the Inspire. I only bring that up because the Fitbit longevity issue seems to be (or was at the time) not specific to a single model.

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