Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 16 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Druitchry
(@druitchry) reported
@FitbitSupport I started a new account when I got a new device, unlinked the old account, linked the new, but no Facebook friends found. I had a bunch previously. How do I fix this?
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Alexandra Smith
(@AlexandraLSmith) reported
I really wish now that I hadn't left @fitbit for @GarminUK. Fitbit had the best customer service, Garmin is terrible! Trying now to get a refund on my 8 month old faulty Garmin watch so I can come back to Fitbit!!
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Me
(@Sizesevens) reported
@FitbitSupport how do I get a refund on my Charge 4? It is my 3rd & worst Fitbit. I’ve had it a month, it does not receive WhatsApp/IMessage notifications & now it syncs if it likes. This is 3rd time contacting you and the issue has not been resolved.
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matthew
(@max3719) reported
man this @fitbit @FitbitSupport for android is garbage !
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Tilak Kamath
(@tilak365) reported
@FitbitSupport Is Fitbit Coach down atm?
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Amy Lee Cope
(@AmyLeeCope1) reported
@FitbitSupport my notifications don't work, I have reset my phone, my tracker, tried absolutely everything and still nothing 😭 can you help?
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Ben
(@benny_barrel) reported
@FitbitSupport hi, I've been trying to download my workout session today but it keeps saying there is an error with the download. I've abandoned a few sessions, but it just does the same. Is there an issue with the servers please?
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Shaun
(@mrshauneeb) reported
@FitbitSupport Hey, is there a problem with the app? On ios with a charge 3 the notifications menu is unavailable. Everything else seems to work.
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Untamed
(@uzmapowell) reported
@FitbitSupport Already been down that that road with they devices, and both times offered a discount to go buy another one of your crappy products. No thanks. Let's talk publicly so that others can also see how little help Fitbit offers. Here the case number [#39689387]
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Claire Farrell
(@clairefarrell08) reported
@FitbitSupport hi I have a Fitbit charge 3. The screen has become dim and despite re starting it and change the clock face it remains that way. I can barely read the time inside and outside it is impossible. Can you help me? Regards Claire
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stitch in time
(@redpolkadots17) reported
@FitbitSupport My Fitbit has turned black and won’t charge up at all. Please help 😢
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Andrew L
(@langerslangford) reported
@FitbitSupport my sons fitbit ace2 keeps popping out of its band. Its only 2months old. Surely it should be better quality than that. #ace2 looking at your community online this seems to be an issue With this model...
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Deborah Alexander
(@deb_k_alex) reported
@fitbit keeps hijacking me with a message to: "log in to Spotify from the Fitbit mobile app" How do I get this thing to go away? I need the health info. Can't find a help article. Honestly, I want the time, my heart rate and steps.
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Shriniwas Shukla
(@shriniwas90) reported
@FitbitSupport No response in last 10-12 days. Pleae help us here. It's a new versa 3 device which is facing so many issue.
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Mike Conway
(@IronMike1959) reported
@FitbitSupport If your team is working on this, why is that not being communicated to your customers in the ever-growing number of threads addressing the glitches? If there were some admission that “hey, we know there’s a problem, a fix is on the way”, that would help restore confidence.