Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 5 |
| Phoenix, AZ | 2 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| City of London, England | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Glen Meyerowitz
(@GlenMeyerowitz) reported
@fitbit I signed up for FitBit premium and was expecting a 90 day free trial but seem to have been charged today. Can I get help with this and confirm that I should be on a trial period first?
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Joy
(@Joytastic) reported
@FitbitSupport I want to understand *why* this happened so you can keep more of your loyal customers, b/c clearly it’s not user error. & if you’re going to offer a discount, at least offer to cover the extended 2yr warranty as well. Either that, or expedite a software fix to whatever killed it.
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jon_a_ross
(@jon_a_ross) reported
@FitbitSupport @lovealissaellen I am also having a similar problem. In the last couple of days my Versa 2 Fitbit has been draining the battery. It was charged up to 99% this morning and not even four hours later she is at 52% when normally we get 4-5 days out of a charge.
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Michael Wilke
(@wilke_michael) reported
@FitbitSupport Been through this at least 3 times. Either you have a compatibility issue with iOS or I have a defective product.
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Barreh
(@barrynothere33) reported
@FitbitSupport my aria won’t tell me body fat or BMI despite resetting it, following trouble shooting questions and replacing batteries. It’s well frustrating - not exactly cheap.
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Greg Smith
(@gregsmithassoc) reported
@FitbitSupport my versa 3 shut down because of no battery during my walk. Can I update steps manually?
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Joy
(@Joytastic) reported
@FitbitSupport I don’t know what update got pushed that absolutely nuked my Fitbit battery life, but this is unacceptable. My Versa 2 used to go 5-6 days on one charge, and as of 48 hours ago, it barely lasts for 1 day on a full charge. My usage has not changed. Please fix this!!
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Maria Fuxet 🎗🎗
(@FuxetMaria) reported
from
Kildare, Leinster
@FitbitSupport I’m having issues with the calendar, cannot edit dates. P. Tracker not working. When is this going to be solved?
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Jarrod Eddy
(@JarrodEddy) reported
@FitbitSupport My Versa2 sent a low battery warning and within an hour was dead. I charged it for 2 hours, full 100% power. Went to bed, woke up and it’s dead. Help!
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PawPaw Jim has questions
(@ImJimR87) reported
@FitbitSupport notifications from Twitter are not coming in to my Versa. I’ve removed, reinstalled, turned off/on, checked all I know to check. Nothing. Calls/texts do come in to the Versa. Only the Twitter connection is broken.
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Deyo - 데여
(@deyoaj) reported
@FitbitSupport Hi! I have some really weird data showing on my device app. For some reason its showing that i had 107k steps on wednesday but i had more lile 14 or 13k. Can i get some help please?
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Joy
(@Joytastic) reported
@FitbitSupport I don’t know what update got pushed that absolutely nuked my Fitbit battery life, but this is unacceptable. My Versa 2 used to go 5-6 days on one charge, and as of 48 hours ago, it barely lasts 6 hours on a full charge. My usage has not changed. Please fix this!!!!
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Alissa Ellen 🦋✨
(@lovealissaellen) reported
@jon_a_ross @FitbitSupport So strange! They told me I can buy a new one for 35% off. They messaged me & we tried everything to fix it. They saw none of it worked, and said I have to buy a new one. I was hopeful for a replacement since I consider 1.5 years still pretty new. Hoping you have a better outcome!
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KayT
(@kaynthomson) reported
@FitbitSupport my versa 3 used to work for a week on one full charge - now it’s barely 8 hours. No usage has changed - called your helpline and was told that the next update will resolve this but find that hard to believe. Can you help please?
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Medha Seth
(@medha_seth) reported
@FitbitSupport - placed an order, but haven't received a confirmation email or message yet. Been over 12 hours. Shared screenshots of the payment on DM. Can someone please help me out with this?
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