Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • GrowthChap Ankit Gupta (@GrowthChap) reported

    @FitbitSupport Been more than 10 days since my watch got brocjed because of the faulty firmware update from @fitbit. No one is willing to respond or resolve. Don't understand why you released a buggy software without testing. #shame #Fitbit

  • MarkNMays Mark Mays #blm #cfc (@MarkNMays) reported

    @FitbitSupport @PRawcliffe Returning the watch. Massive error on Fitbit's part.

  • sianallen_ Sian Allen (@sianallen_) reported

    @FitbitSupport having issues with Fitbit & Strava, location is always on, I’ve tried turning phone off and removing the link between accounts but no luck! Can you help?

  • Laciee_ee Lacie✨ (@Laciee_ee) reported

    Soooooo checked my Fitbit location to see if it made it to the place it’s suppose to. Sent out last Saturday-told Tuesday delivery, moved to this Saturday, as of today it’s not Tuesday delivery. Sooo still Fitbit-less. Spent $350 & worst experience. @fitbit

  • Chobee1961 Chobee61 (@Chobee1961) reported

    @FitbitSupport mY Fitbit doesn’t sync anymore. No phone number for help???

  • Sophiopathic Sophie Something (@Sophiopathic) reported

    @FitbitSupport No, it doesn’t vibrate and doesn’t turn on when plugged in. I replaced my old charge 3 because the screen died after about 2 years. It is not a screen issue. the battery only lasted a couple of days too even when charged. I’ll DM now

  • _hokushin Dhruv (@_hokushin) reported

    Hey, @FitbitSupport I don't see my subscription under Manage Subscription in Account settings. Also, the online chat feature to seek help has all associated always busy!!

  • Sophiopathic Sophie Something (@Sophiopathic) reported

    @FitbitSupport hi! I bought a new Charge 4 a few weeks ago to replace a broken Charge 3 but the battery life is dreadful. It also was on charge all last night but won’t even turn on. It’s clearly faulty. How can I exchange please?

  • tvod2 Louise C 🦋 (@tvod2) reported

    @FitbitSupport Zone records 0 after an hour of cardio. In cardio zone!!! Garbage update!!!

  • MindyJOtx33 Mindy (@MindyJOtx33) reported

    @FitbitSupport I got charged $85.79 but I cannot find that I have a subscription anywhere. Help?

  • Truthse33875275 Truth seeker (@Truthse33875275) reported

    @FitbitSupport Since upgrading my tracking software at the app’s continued insistence my heart rate monitor is wildly inaccurate. It’s gone from giving me an accurate snapshot of my workouts to being wrong by about 50% or more. Fix please?

  • DaudaLoretta Loretta Dauda (@DaudaLoretta) reported

    @FitbitSupport I am officially frustrated my device has about 6 dark lines across the screen. I bought it in the U.S less than a year ago and I live in Nigeria. How can I fix this problem?

  • emilylongolsen Dr. Emily Long Olsen (@emilylongolsen) reported

    @FitbitSupport my Fitbit is broken! The plastic broke and doesn’t stay on the band anymore. I bought it in June from Target. It must still be under some kind of warranty?

  • PoieoEvents Poieō (@PoieoEvents) reported

    @VishalDesour @FitbitSupport Wow. I am shocked at this whole thread. It just goes from bad to worse!!!

  • detispify tj blm (@detispify) reported

    @simplynickg @fitbit No, Fitbit aria is the worst kind of kickstarter-style user-hostile half-baked product you can imagine. So so bad.

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