Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tech Companies Suck
(@TheTopherToph) reported
Hey @FitbitSupport why did you guys **** up my readiness score and sleep profiles? For some reason, when I woke up this morning, after an 8.5 hour sleep, it told me that my readiness was 15%.
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Hollis (she/her)
(@hollisst) reported
.@FitbitSupport has the worst support I have seen in a long time and is about a lose a long term customer over a $150 replacement. Let's see if they respond to my email.
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Jade O'Malley
(@JadeOMalley) reported
Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all I have but been able to use my watch for ages 😤
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Kan C Ewe (@kancewe)
(@kancewe) reported
@FitbitSupport Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!
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MUNDO CORDOVA
(@mundoka) reported
@FitbitSupport i can't set the time in my charge 2, what can i do? Help please
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mark owens
(@mowensie) reported
@FitbitSupport Hi the screen has fallen off on my Fitbit Sense. It has also stopped working entirely now, literally just a blank screen. What can be done to help?
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Kan C Ewe (@kancewe)
(@kancewe) reported
@fitbit Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!
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Parag Grover
(@p_grover) reported
@FitbitSupport Hi My Fitbit charge 5 is showing red light continuously and not recording any data. Pls help . Your chat function is also not working under help & support. I have tried all possible troubleshooting steps but in vain. Kindly suggest the solution
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Manuel Maroño D.
(@MaronoD) reported
@FitbitSupport Hello, my Versa 2 shows one hour ahead of what it currently is and I have not been able to fix it. I went to my App and confirmed my city but it seems that it brings an old summer time, not the current one. How can you help me? Thanks in advance.
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Jade O'Malley
(@JadeOMalley) reported
Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all. I have not been able to use my watch for ages 😤
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CoolSilver 🇺🇸 // NINER TANGO ONE
(@coolsilver) reported
@FitbitSupport I hate your packaging for a replacement device. Glad I don't need new straps cause normally those snap first before the device goes to ****
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Rachel
(@Ask_the_birds) reported
@FitbitSupport @fitbit @FitbitUK bought a Charge 4 via Amazon July 20 (item number 202-2501663-7891565) which still works in general but screen no longer illuminates so most functionality is lost. It should have lasted longer than < 3 years. Please help!
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Azam khan
(@azamkhan0141) reported
@FitbitSupport Re: Smart watch not charging - #48936171 [ ref:_00D40N2lj._5005a2UsQP8:ref ] this is my complain no I request the CEO of fitbit company to solve my problem I have a fitbit senses 2 because i have not charged even once i tried many times but it is not charging
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AlanaDeadly
(@alana_deadly) reported
@RichieWray05 @Apple @fitbit I honestly havent had an issue, but so long as im never hungry, then im fully good. But yeah-If you love sugar etc, then it is a big lifestyle change
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Gilbert Midonnet
(@gilbertmidonnet) reported
@MeliD712 @fitbit Good luck with that. I used to love Fitbit. No longer. They sold me a Fitbit that burned me (literally). They were slow and completely unresponsive in the trade in. I don't know if they've gone down hill or if their customer care has always been this bad.
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