Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 5 |
| Phoenix, AZ | 2 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| City of London, England | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bazil
(@Bazilifekoya) reported
@fitbit @FitbitSupport Appreciate the help! Back to the grind 🔥
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awoogadaytob
(@awoogadaytob) reported
@fitbit @MoonWind75 I notice you are ignoring my posts. Well looks like I am gonna have to keep posting and bringing this up. Eventually you will get your comeuppance. Your company will be shut down and you will all be forced to pay those customers you promised refunds.
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avjeet
(@aksavjeet) reported
@FitbitSupport Bought new Fitbit, gps not working and support send a replacement offer to exchange with new one by paying 50%. What is this?
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Paulo Jabali
(@JabaliPaulo) reported
@fitbit Terrible product. I haven't received my Ionic refund, despite sending all information, photos, codes. I got an e-mail promising the refund, which has not come yet. I've tried to contact by Twitter and chat: worst service. All I got was: call our center in England. #FitbitFails
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Carebear Toucalin
(@Toucalin) reported
@lorrdevl @fitbit Same problem here. Sync every day but no email for the second week in a row.
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sep
(@mountains2301) reported
@FitbitSupport been waiting for your team to resolve my issue for more than 2 weeks.
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Patrick
(@NYPWFar) reported
@FitbitSupport ... have not gotten my weekly update for the past 2 weeks ... is there an issue?
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🌸Dungeon Burrito🌸
(@burritoni) reported
@fitbit I get it you have a thousand of automated responses because I have tried to get into customer service jobs, but there's something clearly broken with the app and I don't need your automatic response. Just fix it!
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BeingChaitanya
(@jsaichaitanya) reported
@FitbitSupport Hey.... I stopped receiving Weekly reports from 2 weeks. Can you please help me out
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Catherine Passanante
(@catpass) reported
@fitbit @_swarley_ Me and my mom have been having the same problem. No weekly report the last two weeks. We unchecked and checked the box for the notification. Anything fitbit can do about this?!
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sep
(@mountains2301) reported
@FitbitSupport Yes, but still haven't resolved my issue.
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Tasha Holloway
(@Fiesty_Pearl) reported
I wanna CRY!!!!! My @fitbit has practically stopped working and I've had it less than a YEAR! I've reset it 10 times in 30 days & its still not working right!!!! 😭😭😭😭
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🌸Dungeon Burrito🌸
(@burritoni) reported
@fitbit Jesus Christ, and I already said what I'm having issues with, including others on your googled play app. **** y'all.
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Catherine Passanante
(@catpass) reported
@fitbit Yes. I have had a fitbit for the last 7 years and have always gotten a weekly email unless fitbit was having an issue on the back end. I will send a dm now.
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Rebecca (she/her)
(@bebrave1290) reported
@fitbit I always sync my fitbit usually multiple times a day. When I click the link to message you, it says that I "can no longer send messages to this person" and will not let me send you anything. Please help.
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