Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • keatinglomas Keats (@keatinglomas) reported

    @FitbitSupport Poor response.... surely you must be aware of this issue.

  • Yazmin_trueman Yasmin Trueman (@Yazmin_trueman) reported

    @FitbitSupport Hello. I'd like some help with my order. I placed it on 28th November. Tracking isn't telling me anything. Please help!!!!

  • huddie71 Paul Anderson (@huddie71) reported

    @FitbitSupport @ChristosKonst17 We're all having this problem with Samsung phones and our Fitbits since updating to Android 13 and OneUI5. We've done the troubleshooting steps many times. This is a known issue with no user workaround, so @FitbitSupport need to work with Google and Samsung on a resolution pls.

  • Rebecca12185033 Rebecca Shaw (@Rebecca12185033) reported

    @fitbit @FitbitUK i have a versa 2 and ive had it since the beginning of 2022. Very disappointed to report that it's started faulting, touch screen isn't responsive and display is faulting. This after my ionic was recalled too! Tried all the recommended resets. Poor products!

  • Maggie_Roch maggie m 🦎💼🕷💃🇪🇺 (@Maggie_Roch) reported from Rochester, England

    @FitbitSupport is there an ETA for a fix on the Android 13 update issue for Samsung Flip phones? Unable to synch charge 5 for days now. @SamsungUK any ideas? #Fitbit #Android13

  • brighton009 Paul (@brighton009) reported

    @fitbit What assistance are you offering? Help chucking it in the bin!?

  • rajikjhaveri Rajik Jhaveri (@rajikjhaveri) reported

    @FitbitSupport I tried to call them a few times..there is no response...anyway you can help?if they can call me?

  • ChristosKonst17 Christos K (@ChristosKonst17) reported

    @FitbitSupport Please note the issue affecting Samsung foldable devices after upgrade to Android 13. It's widely reported in the fitbit community forum.

  • 2LuckyJs New Age (@2LuckyJs) reported

    @FitbitSupport @Android What is going on with Android 13 and Fitbit app?? My Fitbit won't connect and I'm stuck with a useless watch since the update to A13 and this has been a known issue with the Beta version of A13. Get it together!!

  • 2LuckyJs New Age (@2LuckyJs) reported

    @FitbitSupport Do not purchase if you are running Android OS 13. The device will *not* connect to the Fitbit app and you will have no functionality with any Fitbit device. Known issue and they have not resolved.

  • 2LuckyJs New Age (@2LuckyJs) reported

    @FitbitSupport I've done every troubleshooting item listed. The problem is that I can't even add my Fitbit device to the app because of the issue. This is 100% a known Fitbit/Samsung issue and has been known since Beta version. No DMs for this issue so others can benefit from the help

  • distinctchat Ben @ distinct chatter (@distinctchat) reported

    @FitbitSupport My Versa 3 won’t turn on. It is fully charged and I’ve pressed the button down for 10 seconds as recommended on your website. What can I do to fix the problem?

  • keatinglomas Keats (@keatinglomas) reported

    @FitbitSupport @2LuckyJs Hi @FitbitSupport it's an issue on Samsung folds and flips using the latest android 13 update, unable to sync with app after update. Are you aware off this issue and can you advise whether a fix is near ?

  • Jimb0Slice78 Jim Cwierley (@Jimb0Slice78) reported

    Dont buy a @fitbit They dont support their products past a year, and make inferior stuff. @FitbitSupport is less than helpful in fixing their broken charge 5 issues.

  • gyakhoe GS (@gyakhoe) reported

    In my @fitbit versa 4, I get fitbit pay notification (double tap to pay). Even though I haven’t setup my wallet, and I’m in Nepal. Pls fix this, checked online no solution yet. @FitbitSupport

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