Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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BruceDC
(@Bruce35dc) reported
So @fitbit and @googledevs are ending all FitBit challenges and groups. They are destroying the inexpensive FitBit to force people to buy new expensive Google Watches. Making your user base hate you is a bad marketing strategy.
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Anthony Emanuel
(@Anthony34085934) reported
@fitbit Very disappointed you are getting rid of Challenges. These have been providing a vital link with distant friends and family for years. Why are you doing it? Seems a very poor decision.
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HARDEEP SINGH DANG
(@rojajimmy) reported
from
Sānand, State of Gujarāt
@FitbitSupport less than a year of use, no swimming, no showering or any kind of water damage and my Versa 3 touch screen suddenly is unresponsive. Tried restarting and resetting multiple times. This is an absolutely **** product.
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jeanette hunt
(@jeanettehunt20) reported
@steven_emirates @FitbitSupport Having same issue with mine been replaced three times and screen all black again..seems to be an ongoing issue on all forums..customer services not interested neither is ceo office…offered 35% off a replacement 😡for the same to happen again
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Chris Green
(@Greenking66) reported
@FitbitSupport I would never recommend Fitbit, I bought a Fitbit Ionic and it was recalled still waiting for a refund 1 year down the line and they just keep fobbing me off, WHAT A WASTE OF MONEY 🤬🤬🤬
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Jake Rampart
(@JakeRampart) reported
Not only will your @fitbit device not work as intended but their customer service won’t help you, will tell you to send back any defective items and NEVER send you a replacement!!!
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Brennan Erickson
(@bterickson24) reported
Anybody else ever get the green screen on their @fitbit? I’m unable to do anything to fix the item. I’ve had it for just over a year and @FitbitSupport will do nothing to help me. If you’ve had this issue and been able to fix it, please reach out to me. If not, Don’t buy Fitbit
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Suz
(@SillyGooseFace) reported
I used to be a big fan of @fitbbit @FitbitSupport recommending them to many friends and family. Their customer service has gone down hill. I'm in shock at how disappointing my experience has been trying to work with them. Premium cancelled. #cancelfitbitpremium
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🌞DJ Half-Song🌞
(@cortlynn927) reported
Ugh. @FitbitSupport My watch was working perfectly fine, and now for some reason my watch has reset itself overnight and refuses to sync. I did a phone software update, updated the fitbit app, restarted both, toggled on and off Bluetooth... I've had this for 3 months. 🙃 wtf
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Dr. Puneet Kumar
(@dr_puneet) reported
Greatly appreciate @FitbitSupport for awesome experience....Best ever warranty claim experience I ever had with any company....went a ling way to sooth the disappointment of the broken strap within a few months of purchase... (1/3)
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Ian Walker💙💛🇵🇸
(@efcianw) reported
@FitbitSupport Versa 2 heart and sleep not working after update. Rebooted and factory reset done. Worked for one night but went off again today. Tried rebooting several times today but still no good
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Chris Green
(@Greenking66) reported
@fitbit I would never recommend Fitbit, I bought a Fitbit Ionic and it was recalled still waiting for a refund 1 year down the line and they just keep fobbing me off, WHAT A WASTE OF MONEY 🤬🤬🤬
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primortal variant
(@iamprimortal) reported
@verge Let's not forget that @fitbit broke the "counter" for counting stairs a few years ago and has yet to fix it. They also haven't fixed related heart monitoring issues.
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Tim Gardner
(@RafikiTwist) reported
Purchased a @Fitbit Luxe as a gift, it lasted 3 days before green lines and a lack of responsiveness rendered it useless Offered a refurbished replacement as oposed to a new product, tried to complain, told by Fitbit they have no complaints process Really poor customer service
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Unlikely to Follow Inc.
(@DeviceCoders) reported
@FitbitSupport making users sign in to their accounts to UNSUBSCRIBE from marketing emails is bullshit, fix this. One click = unsubscribed.