Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Raju PP
(@rajupp) reported
Trying to revive an old Fitbit Charge 3 and its display is partially blacked out. I can't see the numbers for pairing with the phone. Have you encountered something like this before? Any idea how to fix it? Hard restart/reset doesn't help. #Fitbit @FitbitSupport
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Emily Payne
(@Emily_Payne322) reported
from
Conway, South Carolina
@fitbit @FitbitSupport why can't I get my blink camera notifications to my versa2? I don't even want the actual pic or video just notification that motion was detected! #help
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🍓
(@Strawberry0199) reported
OK but @FitbitSupport is the best I've ever had to deal with? My problem was solved in under 20min with no wait time to speak to an employee? Best customer service I've ever had the pleasure of dealing with and I feel so less stressed about the whole broken watch thing, 15/10
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MegOmyeggo
(@earlyaprilfool) reported
@PotsNash @fitbit Are you on nights per chance? I've found that a lot of features don't work for me because I am on night shift. Some settings will straight up crash the app if you try to set it to a night schedule.
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Nikki Gibson
(@nikkigibson1988) reported
@fast_junkie @ouraring @fitbit Did you get a fix for this from Oura? Having the same issue here
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Tracy
(@Tracybookaddict) reported
@duquesnemike @fitbit @FitbitSupport Thats too bad.
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Denise Downs
(@DeniseDowns) reported
@FitbitSupport the app on iPhone is showing the same battery charge level all the time, the same is happening with my husbands so I assume it’s an app error.
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AZyinzer
(@duquesnemike) reported
@Tracybookaddict @fitbit @FitbitSupport Thanks but the problem is where it is broken you cant replace the strap... won't work. We've tried it.... 2 months after and they wouldn't help. Very disappointing. Seems like Apple Watch is way to go
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joel k
(@slojodaddy) reported
@ChasDTompkins @fitbit @FitbitSupport same issue. Is there a solve?
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Lady_iz
(@Ladyiz7) reported
@FitbitSupport I know how to do a restart. I've had to do them a thousand times. I am using the original cord. It's not just my fitbit, if you look at your support board you'll see tons of people with fitbit sense having this issue.
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melissa jacobsen
(@MelissaIsArtsy) reported
@FitbitSupport My battery was literally 100% one hour ago. It is 80% now. I have done nothing but sit down for the last hour. Even using all these "tips" your product's battery life is AWFUL. Trash material.
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Nitin Agarwal
(@nitinagarwal198) reported
@rajupp @FitbitSupport So, the display is having a hardware issue?
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Leanne Simpson
(@LeanneS49406132) reported
@FitbitUK @FitbitSupport So my mum purchased a Fitbit Vera 3 direct from your sight and it’s basically died and burned her arm. She’s gotten no help or support on email she has used your products for over 6 years. Shocking
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bfh
(@bfh61301783) reported
@FitbitSupport Our son is a cyber specialist with a OHD and has written text books about hacks and cyber activities. If he couldn’t get the crappy watch to connect l doubt if it is on our end . You escalated my concern and that didn’t fix the problem. I have no confidence in you or your product
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melissa jacobsen
(@MelissaIsArtsy) reported
@FitbitSupport You know what shouldn't drain an additional 30% of your battery? Sleeping. While Bluetooth is off and all of these "tips" have already been considered. And it's not a "my device" problem, I know others having this same issue since the weekend. It's YOUR issue. Fix it.
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