Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Loretta Dauda (@DaudaLoretta) reported@FitbitSupport I am officially frustrated my device has about 6 dark lines across the screen. I bought it in the U.S less than a year ago and I live in Nigeria. How can I fix this problem?
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tj blm (@detispify) reported@fitbit Yes. The process is convoluted and rubbish. Go buy a Withings scale and compare. Then cry about how terrible the aria is.
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Dr. Emily Long Olsen (@emilylongolsen) reported@FitbitSupport my Fitbit is broken! The plastic broke and doesn’t stay on the band anymore. I bought it in June from Target. It must still be under some kind of warranty?
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Louise C 🦋 (@tvod2) reported@FitbitSupport Zone records 0 after an hour of cardio. In cardio zone!!! Garbage update!!!
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Rick Berry (@rickmmberry) reported@FitbitSupport Why is the time on my Charge 3 about 4 minutes slow? Tried to reset it, but time is still incorrect.
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Karie Lee Chard (@klchard) reported@FitbitSupport I also replied to the warranty department that this was the second one to crash and me and the response was basically “sorry it’s out of warranty”. I think I’ve had it just about 2yrs. The product should last longer than that.
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Mindy (@MindyJOtx33) reported@FitbitSupport I got charged $85.79 but I cannot find that I have a subscription anywhere. Help?
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Emily Pitman - Lash and Brow Artistry and Training (@emilypitmanuk) reported@FitbitSupport @FitbitUK my sons tracker isn’t counting steps, we’ve tried updating, restarting, uninstalling the all... please help 🙏
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Chobee61 (@Chobee1961) reported@FitbitSupport mY Fitbit doesn’t sync anymore. No phone number for help???
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Stuart Davies (@Stusername) reported@FitbitSupport I am having trouble pairing and linking an Alta HR. The app recognises the device but it fails at the next step. Everything is up to date. Running Android 11.
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Natasha Lewis is STAYING HOME. (@TheLewView) reported@FitbitSupport @mixbecca is the one with the problem currently. Try reaching out to her instead. 👍🏻
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mbaa Tama (@Mbaa_Tama) reported@FitbitSupport keep on trying to factory reset the fitbit by holding down the button and then releasing the bottom right when the logo disappears but i never get a strong vibration to reset again
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Karie Lee Chard (@klchard) reported@FitbitSupport Yes I reached out to the support team and she took me through several options to fix it. Seems as though an update is needed but she was unable to get it off of the black screen to make that happen. So she said the warranty team would email me. They did to let me know it was
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Sophie Something (@Sophiopathic) reported@FitbitSupport No, it doesn’t vibrate and doesn’t turn on when plugged in. I replaced my old charge 3 because the screen died after about 2 years. It is not a screen issue. the battery only lasted a couple of days too even when charged. I’ll DM now
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mbaa Tama (@Mbaa_Tama) reported@FitbitSupport my versa 3 locked itself saying that i need my phone to unlock it. Then i tried to change the pass code but said their was an error to connecting i turned my phone off completely and tried to do it again but failed.
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