Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 4
Köln, NRW 2
Pittsburgh, PA 2
Wheaton, IL 2
Llanelli, Wales 2
Ashburn, VA 2
Jacksonville, FL 2
Minneapolis, MN 2
Baltimore, MD 2
Washington, D.C., DC 2
Vernon, Normandie 1
Zaragoza, Aragon 1
Spring, TX 1
Dudley, England 1
Sydney, NSW 1
Fort Wayne, IN 1
Jinhua, Zhejiang Sheng 1
Medford, OR 1
Knoxville, TN 1
Chelmsford, MA 1
Cypress, TX 1
Ozawkie, KS 1
Kaaks, Schleswig-Holstein 1
Kitchener, ON 1
North Conway, NH 1
Magherafelt, Northern Ireland 1
San Bernardino, CA 1
Hamburg, NY 1
City of Westminster, England 1
Eau Claire, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Deejohn07 Deidre White (@Deejohn07) reported

    @FitbitSupport I am not getting a heart rate graph in my sleep analysis. The sleep tracking g is one of the top two reasons I chose this fit bit, please help!

  • JanetSm90210 Janet Smith (@JanetSm90210) reported

    @FitbitSupport your app has not been working right for months. My FitBit doesn’t update and constantly gets stuck especially when I’m looking for my sleep. Please fix this issue. Sleep was the entire reason I got this device.

  • peacelovedem TK-421 (@peacelovedem) reported

    @TruPlaya1870 @fitbit Same issue but with an Inspire 2 on an iPhone 11.

  • Kimaleya Sara Lucy Powell (@Kimaleya) reported

    @FitbitSupport Hi, I have an up-to-date Versa 3 and Fitbit app. For the first time ever, my Versa 3 has not given me a sleep score, but is showing sleep stages. I’ve followed instructions on the website for this issue but still no sleep score, help :(

  • julesdoyle Jules Doyle (@julesdoyle) reported

    @CherriBalm @fitbit Sigh. The app has been so buggy lately. It’s annoying.

  • texasredvelvet Texas Red Velvet (@texasredvelvet) reported

    @FitbitSupport I got sleep stages, oxygen & heart rate data, but no sleep score...it this an issue w/ the app?

  • DollyKittenJen Jenna (@DollyKittenJen) reported

    @FitbitSupport @FitbitUK My Fitbit Versa 2 isn’t working, the button doesn’t do anything and it’s now stuck on stopwatch ⏱😱🥺😭😭🤯🤬 Please help!!

  • kkindbom Kate Kindbom (@kkindbom) reported

    @FitbitSupport Please fix the fact that Sleep Scores are not appearing on multiple devices this morning. Thank you!!

  • TruPlaya1870 Mathieu Gagnon (@TruPlaya1870) reported from Gatineau, Québec

    @TomanNick @fitbit The issue has been fixed for most people on Reddit and for myself.

  • allanday01 Allan Day (@allanday01) reported

    @FitbitSupport my fit bit scales appear broken. They are constantly ‘weighing’ even when there is no weight on them, and therefore drains the batteries down in a couple days

  • fiona_horenkamp Fiona Barbour (@fiona_horenkamp) reported

    @FitbitSupport I have sleep stages, but no sleep score last night. Seems others are experiencing the same, is this a known issue that is being worked? Also, have not had my restoration sleep graph for at least two weeks.

  • Dowbiggin Diane Main she/her/hers (@Dowbiggin) reported

    @TruPlaya1870 @fitbit I’m on iPhone. Updated the app. Didn’t help.

  • rrmuckerheide Renee Muckerheide (@rrmuckerheide) reported

    @FitbitSupport I don’t get a sleep score anymore and it is very slow to respond.

  • MinhNhu43485684 MinhNhut (@MinhNhu43485684) reported

    @FitbitSupport My Fitbit ionic’s heart rate and step sensor are not working.

  • MarshaRaivid Marsha (@MarshaRaivid) reported

    @fitbit My Fitbit is not working properly. This is the second one I’ve had. I have sent you a DM

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