Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • laura_allen91 Laura frances (@laura_allen91) reported

    @fitbit staff have directed me to buy a new watch from you as a solution to my previous versa2 having screen pop out & replacement then malfunctions/dies a few months later. Won't be spending more money on poor quality products and service sadly..

  • mjwdejong wilmer de jong (@mjwdejong) reported

    @fitbit no problem with that

  • ameliakirkeco Amelia Kirk (@ameliakirkeco) reported

    @FitbitSupport Morning Fitbit, I’m having a problem with the Fitbit app on iOS 15.4.1 - every time I try to open the app it immediately crashes. Have tried restarting my phone and uninstalled and reinstalled the app several times. Any idea what else I could do?

  • WhiteleyHw Helen Whiteley (@WhiteleyHw) reported

    @FitbitSupport Sent a message, I know I'm not the only one having this problem

  • ellenheathcote Ellen Heathcote (@ellenheathcote) reported

    @FitbitSupport @FitbitUK @fitbit known issue? In last week, app issues logging food -eventually in list, but initially doesn't. Today, cals logged, but items not, trusting will later, as before. Checked app is updated & restarted phone - no action req'd on account unless isolated

  • E_Z_Ryder Jobu Needs a Refill (@E_Z_Ryder) reported

    @FitbitSupport please help, I purchased the #Sense yesterday from @BestBuy and accidentally skipped over the protection plan page, can I add it still?

  • hjsb Henry Bush (@hjsb) reported

    @FitbitSupport Restarting it doesn't help. Will send DM

  • flbeechchik Accountability 2022! (@flbeechchik) reported

    @fitbit The ratings on the app store tells you everything you need to know. Issue after issue. I've lost all notifications and have lost all hope of it ever being resolved. WOULD NOT RECOMMEND!

  • sheillaolga sheilla olga (@sheillaolga) reported

    @FitbitSupport Raised the issue

  • sanglamore CPO ALF (@sanglamore) reported

    This freaking @fitbit commercial that keeps running on Hulu is insane. That white guy high on coke needs help, not fitbit.

  • Jay_Hss70 Jay Willis (@Jay_Hss70) reported

    @FitbitSupport still no Ionic refund provided after disabling my device on 04/03/2020. This is bad by anyone's standards!!!

  • dsm1905 DSM (@dsm1905) reported

    @FitbitSupport Not much help. It’s 4 months old and one minute it kept battery charge for days, next minute for a few hours only. Can’t find my jbhifi receipt. They are supposed to email it but that happens only on 50% of the time

  • milaganmurugan milagan (@milaganmurugan) reported

    @FitbitSupport am from Chennai, my fitbit device is not booting, its struck in fitbit logo. please help me to share service center details.

  • KHIVENDRA KHIVENDRA SINGH ATTR (@KHIVENDRA) reported

    @FitbitSupport Hello Could you provide an update ? It’s already a month, that I have raised this issue.

  • kanishkabiyala Kanishka biyala (@kanishkabiyala) reported

    @FitbitSupport @FitbitSupport Still no update from your team. What's the eta?? What does it mean we are working? How long am i suppose to wait for the issue to resolve

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