Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Charlotte, NC | 2 |
| Brooklyn, NY | 2 |
| Ingelheim am Rhein, Rheinland-Pfalz | 2 |
| Paris, Île-de-France | 2 |
| Montréal, QC | 2 |
| New York City, NY | 2 |
| Craigavon, Northern Ireland | 2 |
| Dallas, TX | 2 |
| Rochester, NY | 1 |
| Bradenton, FL | 1 |
| Provo, UT | 1 |
| Somerset, NJ | 1 |
| Kansas City, MO | 1 |
| Evansville, IN | 1 |
| Wertheim, Baden-Württemberg Region | 1 |
| Staten Island, NY | 1 |
| Georgetown, TX | 1 |
| Liverpool, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Fredericton, NB | 1 |
| Issy-les-Moulineaux, Île-de-France | 1 |
| Tyler, TX | 1 |
| Languidic, Bretagne | 1 |
| Lapeer, MI | 1 |
| Newton, NJ | 1 |
| Clementon, NJ | 1 |
| Chingford, England | 1 |
| Atlanta, GA | 1 |
| Daufuskie Landing, SC | 1 |
| Boston, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Carly Claire 💗
(@CarlyClaire333) reported
@FitbitSupport RESOLVE MY ISSUE
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Aimee Linfoot
(@Aimeelaycock2) reported
@FitbitSupport @FitbitUK i love my Fitbit but not when it breaks less than a year after having it. It would be great if you could answer your support emails to help me out! :)
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Eric Evans
(@jericevans) reported
from
San Antonio, Texas
@FitbitSupport Just tried that (clearing the cache in between), and it's still there. If I edit the dashboard I can drag that panel up or down the dashboard, but not remove it.
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Helena Handbasket 🦄🧜♀️
(@Helna_Handbskt) reported
@FitbitSupport lol yeah I've done so several times. I've read the Fitbit message boards for suggestions (,this happened to others) no fix yet.
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Carly Claire 💗
(@CarlyClaire333) reported
@FitbitSupport have no idea how to resolve an issue
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vikrant nautiyal
(@vikrantnautiyal) reported
@FitbitSupport Hello I have Fitbit versa, had to reset my watch as it became slow after downloading Fitbit SPO2 monitor face. Now it is not detected on any phone. I assume it’s Bluetooth turned off/ not working after factory reset
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Twisted Glam
(@Twistedglam_) reported
@FitbitSupport It has been an ongoing issue since I got the fitbit. It intermittently doesn't sync.
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Vinay Kumar Pandey
(@Binn_nit_rr) reported
@FitbitSupport Case#41457437 Refer above case number you will get all the details. I got replacement few months back, your device has aggravated my problem being caused by fitbit. Now your team says it can't be replaced. Have I spend my money on your crap that you sell globally? @parkjames
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heather zwerling
(@beautyonetwo) reported
@fitbit I have been trying for more then a month to get someone to help me with getting my Fitbit repaired! No one can help … sent emails to Corporate offices and nothing! @Google
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Simple 💙
(@centralsimon) reported
@looney02 @FitbitSupport Previous one had a faulty display as well. 2 broken units in 14 months of ownership speaks volumes of the quality. Problem was, the charge HR, the charge 2….. all broke. Only units I ever had that lasted were the flex and the original charge.
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Twisted Glam
(@Twistedglam_) reported
Had to disconnect and reconnect fitbit from my fitness pal like 10 times for it to finally start syncing. Why is this so buggy? @fitbit @MyFitnessPal
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Ray R.
(@Rondeau04) reported
@FitbitSupport you advertise the Fitbit Ionic as water resistant, I wore it in the shower once and now it won't even turn on. Is there something that can be done to rectify this problem?
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Carly Claire 💗
(@CarlyClaire333) reported
@FitbitSupport YOU STILL HAVENT RESOLVED MY ISSUE!!!
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David Skeoch
(@ski19640) reported
@FitbitSupport The ******** my fitbit charge 4 has broken after 6 months, can you arrange a replacement please.
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Rishi B.S
(@bsrishi) reported
@FitbitSupport Yes ! It’s a manufacturing defect. The issue I face qualify for a band replacement. I have seen a Fitbit thread where several users faced the same issue as mine and got it replaced under warranty. Kindly help me proceed.
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