Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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allan
(@ahber58) reported
@FitbitSupport @fitbit Let me get this straight. The app was working perfectly with the version of the app I have on my iPhone. #Fitbit changed it so now the app does not work on my iPhone. And my iPhone6 cannot update to iOS 13 to run your new app. Do you see the problem here?
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Farradie
(@Farradie) reported
@WearOSbyGoogle @parkjames @fitbit I have a fitbit ionic, presses reset factory settings... Watch has not come back on... Bad watch
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D²
(@dpdaza) reported
@FitbitSupport so I updated my Versa to version 72.1.15 and my battery life went from 4 to 5 days before (as advertised) to about a 1 day and a half now. Are y’all aware of this issue?
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Skydancer
(@elizadoalot54) reported
@FitbitSupport After 2 weeks still no action that was effective asked for a refund why should you get my money if you don’t provide the service stillcant access terrible customer service contacted Apple
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Pam
(@OCRose) reported
@FitbitSupport is there an issue with the app updating?
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vibhakar singh Deo
(@SinghVibhakar) reported
@FitbitSupport very dissapointed with fitbit support team, i had a replacement of fitbit versa whose screen went off, the product has been returned to fitbitindia, a replacment was promised but no communication for 1 month even after repeated mails,kindly help Case no: 41553923
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Spacecat
(@felinefromspace) reported
@MissMurda954 @FitbitSupport It’s annoying when you know it’s a software issue too, not the watch. The android app is working now at least. That discount would do me no good (it was a gift and i’m broke) so I’m getting insurance. Thanks for the tip.
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Ms. Political MBA
(@PoliticalMBA) reported
@FitbitSupport Your returned DM is the reason I will NEVER buy another one of your products. The screen being too dim is a KNOWN issue. You’ve had LOTS of complaints. There is message board after message board with the same complaint. Your customer service is 💩.
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ravindra murty
(@ravindramurty) reported
@FitbitSupport dear team i have a fitbit versa watch out of warranty and its dead now can i still give for repair...kindly resolve my this issue. Its 1 year 6 month old product.
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Melissa Mcdonald
(@mellimac8) reported
@spookytate @fitbit I contacted fitbit and they've sent out a replacement. DM them to see if they can help you
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Mindy
(@MinThomp) reported
@MissMurda954 @FitbitSupport They took care of my watch while under warranty. My current issue is with the charger. It's not a great design...
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JVP
(@JVPang) reported
@FitbitSupport need assistance on my charge 3. Doesnt charge and it gets hot whenever i do. Its not working anymore and this item was just a replacement
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Lani Yearicks
(@oilymamalani) reported
Is there a known issue with @fitbit not sending notifications? My fitbit is less than a week old and I'm not getting notifications. Not calls or texts or my 250 steps per hour.
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Chris Toft
(@ChrisToft1986) reported
@fitbit Hey, I have an account for my Fitbit so I can use it with the app and I have my sons on their too as a child account. My Fitbit randomly goes from displaying my steps to displaying my son’s steps for no reason. Can you help please?! #fitbit
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Trishla
(@Trisshla) reported
@FitbitSupport I did not accept the delivery at the time of delivery and I am still being charged. need help!
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