Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisrogan Chris Rogan (@chrisrogan) reported

    Does anyone in the world know a @fitbit email address where you can actually get any help rather than the crap twitter support or crap chat in the app?

  • Fartmistress1 Fartmistress_ (@Fartmistress1) reported

    @FitbitSupport please help my Fitbit won’t charge over 19%

  • philipwolfe Philip Wolfe (@philipwolfe) reported

    I am very frustrated that @fitbit won't support @pandoramusic on my watch after March. That is one of the main factors I choose to get a fitbit. What a waste @Google, and you just fixed the pandora login bug in the fitbit app. I will be looking at other options.

  • loveforcatiet Wholesome Kylie😇 (@loveforcatiet) reported

    @Dance10Alan @fitbit Software error maybe?

  • TessieRuns Tessie McGough (@TessieRuns) reported

    @FitbitSupport @fitbit @FitbitSupport is there anything you can do to help?

  • itsmathewturner MATHEW TURNER (@itsmathewturner) reported

    @Dance10Alan @fitbit you wouldn't have this problem if you just got a damn apple watch

  • PaulMor36729103 Paul Moran (@PaulMor36729103) reported

    @FitbitSupport have problem with blank screen on model Fitbit 5. Have tried all remedies to no avail. Help .

  • desi_solanki Garv e Hind (@desi_solanki) reported

    @fitbit @FitbitIN This is really sad and a very bad experience I ever faced with a company like you. Bought a product from Amazon India 3 months back ( Fitbit Sence 2) and it is not working now and your team is not able to resolve the issue "a complete nightmare" @parkjames FYA

  • SmStarz123 Starz123sm (@SmStarz123) reported

    @FitbitSupport I only received an email from your support team because I REACHED OUT TO THEM/YOU. If I hadn't, I wouldn't even know my case no. I reported my device as broken on Saturday, now it's Tuesday and I finally was told that your warehouse has to confirm my device is actually broken 1st

  • RealAdamK Adam Korzeniewski 🇺🇸 (@RealAdamK) reported

    My @fitbit deleted about 8,000 steps of mine for the day. Buggy software and equipment that screws you when it doesn’t sync. This stuff matters. My health insurance is with @UHC @askUHC - which pays you for regular physical activity.

  • milf1967 Alison (@milf1967) reported

    @FitbitSupport The app will not sync to the Versa 2 after multiple troubleshooting attempts. Is the app down?

  • cabalgata cabs (@cabalgata) reported

    Anyway - @FitbitUK @FitbitSupport have been really good, sent a picture if the problem last night, replacement on the way now

  • AndersOlsen Anders Olsén (@AndersOlsen) reported from Stockholms Kommun, Stockholm

    Surprised to l learn that @fitbit is not reading weight from health connect. This means that the only way to track weight is manually in Fitbit => Fitbit worst ever health app. It's like a car without wheels.

  • ChalkiexTurdle Chalkie (@ChalkiexTurdle) reported

    @FitbitSupport @fitbit I own a Fitbit charge 3 which I have had for 2 years but the screen no longer works 😞 I’ve been told to expect these to break after a couple years but that’s a lot of money to throw down the drain only to replace after 2 years

  • chrisrogan Chris Rogan (@chrisrogan) reported

    @FitbitSupport A customer reports an issue prior to the holidays, you ask them to take photos. But they don't get back to you after national holidays, in the meantime their warranty has expired - by 4 days by the time they re-contact. It's absolutely appallingly bad #customerexperience

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