Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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gramteri@hotmail.com
(@gramterihotmai1) reported
@FitbitSupport why can’t I get my inspire 2 to give information on sleep. Instructions needed. Set time for bed and wake up. Not tracking. HELP
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Nichole
(@SquirelzNL) reported
@FitbitSupport Thank you for your reply but that doesn’t resolve my issue. A smart watch that is 4 months old shouldn’t be having syncing & software problems. I’ve repeated myself 5 times now to service reps & have essentially been told that since it syncs eventually its fine (1/2)
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akay arora
(@akshayarora747) reported
@FitbitSupport i request you guys please provide immediate support if you guys really care for your customers. I giving my details on DM for support. Pls help of it matters to you.
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Cam
(@camstopwontstop) reported
@FitbitSupport I was never assisted. Worst customer service I have ever experienced
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Meghan
(@Megatron_2008) reported
@FitbitSupport Fitbit won’t sync, did all the troubleshooting, been asking for help, no response.
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Richard Topping
(@richtop71) reported
@FitbitSupport I am having issues with my Charge 3 screen disappearing again. Had the same issue on my previous model which ended up being replaced, the device seems to be still tracking, and it is vibrating when pressing the button on the side but I can’t bring the screen up.
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Abhinav Kr Sinha
(@AbhinavKumarSin) reported
@FitbitSupport hi team, where can I find address for all service center in India. Particularly in Delhi. My watch is broken and want to check if it can be repaired.
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Monarda B. Allen
(@MonardaB) reported
@FitbitSupport Can't seem to get in touch by phone. Had trouble with brand new Inspire2 giving me 7K extra steps. After 3 phone sessions w/you on consecutive days, was told to return it with the charger. I must have sent the wrong charger, because just found right one. How to send? Reuse label?
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UK Jewish Eating Disorders
(@UKJewishED) reported
@jessthegriff @fitbit Sorry I don't know how to help fix. Maybe the price of using a free service
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Beth Gotwalt
(@StarsPoemGirl) reported
@fitbit This is the stupidest commercial ever. I have a Fitbit and it only tells me how terrible my sleep was every night.
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Michael Sulu
(@michaelsulu) reported
@FitbitSupport my mother, has had her replacement Fitbit for around 6 months after the first broke. Now this one has broken and you appear to be refusing to fix or replace it? Can you explain why? If the device isn’t fit for purpose she shouldn’t have to buy a new one!
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Mark Howard
(@MarkHow06280475) reported
@FitbitSupport hello, I have just set up my versa but the heart rate monitor is not working, no led flashing at the back. What do you suggest? All settings are on and also tried restarting the device. Thanks
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Abhinav Kr Sinha
(@AbhinavKumarSin) reported
@FitbitSupport Hi @FitbitSupport it seems the display of my watch Fitbit blaze is not working or the watch is not working.
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Nichole
(@SquirelzNL) reported
DO NOT get anyone or yourself a @fitbit as a Xmas gift! My current watch started failing after 4 months. Contacted @FitbitSupport & have had to explain my issue AT LEAST 5 times. 0 resolution. The lack of customer service has been mind numbing. Spend the extra $ & get an @Apple
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Monarda B. Allen
(@MonardaB) reported
@FitbitSupport When I sent back my fitbit II inadvertently sent the wrong charger along with it. I just found the right one and would like to send it. How can "chat" help me with that? Can you issue me a new label?
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