Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • autumnpippi Vicky Knight (@autumnpippi) reported

    @FitbitSupport my charge 4 GPS seems to have stopped tracking activities with GPS. It tracks distance, HR etc but no GPS data -no map in activity history and tried exporting the .tcx file to Strava but couldn’t as file was empty. Removed Strava, added again, issue still there.

  • 4x6daily Mia McKee (@4x6daily) reported

    @FitbitSupport I have a Charge 3 that wouldn’t sync. After I let it sit for a few weeks it then just went dead, and never turned back on. I’ve tried everything!!! Please help!

  • hngamelue26 Hope NC (@hngamelue26) reported

    @FitbitSupport is it just me or is anyone else having a horrible experience with fitbit trackers. This is my 4th tracker in less than 3 years. I had the fitbit ionic Adidas.. in less than two years had to be replaced twice under warranty. The 2nd was bad again within months

  • agent2812 kartik (@agent2812) reported

    @fitbit before pushing out marketing emails to the customers please improve your customer service team. Most unhelpful customer service I have ever seen , I am sorry to say! I have been trying to make them understand my issue but no luck . #38953362

  • Juliecragg5 Julie cragg (@Juliecragg5) reported

    @FitbitSupport help my screen has gone blank even though still synced and has power! Cent do reset as can’t see the screen???

  • nigerski Nigerski (@nigerski) reported

    @fitbit @Blklivesmatter @APTPaction My sympathies to Fitbit for turning into pieces of ****. Planned on buying the latest Versa for the oxygen sensor, no way in hell I'm giving your company a penny now.

  • deejustdee deejustdee (@deejustdee) reported

    @fitbit @FitbitSupport = worst customer service ever!

  • PriscillaInPink Priscilla (@PriscillaInPink) reported

    @FitbitSupport My Versa Lite hasn't been syncing. My app is up to date, I've turned on/off Bluetooth, and it is charged. Help!

  • IndigoWhisky85 IndigoWhisky85 (@IndigoWhisky85) reported

    @FitbitSupport I just bought a Fitbit sense and I can't seem to do the ECG check. Despite being in the UK and it being approved here it's telling me it's not available in my country. It's been set to UK and now automatic but still not working. Any thoughts? Thanks

  • Kandia_Appadoo Kandia Appadoo (@Kandia_Appadoo) reported

    @FitbitSupport I bought an Inspire 2 as a gift for Xmas and the screen isn't working. Contacted support on Sunday and someone was meant to get in touch on Monday. Still waiting as apparently the issue is 'higher up'. What does that even mean? And when will my watch work?

  • lolitalolipops anna ortado (@lolitalolipops) reported

    @geofellingham @fitbit yes just now worst part- it wasn't even mine

  • my777 Marie (@my777) reported

    @FitbitSupport hello.. I have a #fitbit and the #facecameoff for no reason. The fit bit was sent to me from you earlier this year. It's not that old. And its not working now. What options do I I have.

  • AlsoKnownAsCK Chris Kinsman (@AlsoKnownAsCK) reported

    @FitbitSupport my Versa 3 barely ever synchronises. I've already factory-reset it and the problem continues. Any assistance would be welcome.

  • ___Kanika___ kanika kashyap (@___Kanika___) reported

    @FitbitSupport I tried factory resetting my Versa Lite. Since then it's giving me 'Data Not cleared Sync & try Again' error every time I try setting up. Please help, been struggling for 3 weeks now.

  • Jimbob_H James Holton (@Jimbob_H) reported

    @IndigoWhisky85 @FitbitSupport I'm getting the same issue

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