Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Begley
(@MrBSquared) reported
Dear @FitbitSupport: I have had the same login and password for a decade and NOW you refuse to let me login without a password at a level you approve of? Once again your customer service sucks. #customerserviceisdead #youworkforusnottheotherwayaround
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Helen Brady Keenan
(@hbkeenan) reported
@FitbitSupport really unhappy about the poor longevity with your charge series. Another one has bitten the dust and barely 2 years old. Reviews of the charge 5 not wowing me. Anyone recommend a watch similar that lasts longer and doesn’t look like a huge diving watch or is Apple?
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NoNwo
(@xxxfionaxxxjane) reported
@FitbitSupport can you please tell me what is happening with the return of my watch? It is one u sent me to replace my broken one. Fiona Lyon
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Helen Brady Keenan
(@hbkeenan) reported
@FitbitSupport @cdubgma Think he was being sarcastic. The point is your products are not lasting. Poor quality for the outlay.
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport It still needs to be resolved. I think I have stumped them, as the issue keeps getting bumped to different people. To answer definitively, Yes I have read the support pages. Yes I have been wearing the device for 4+ nights continuously.
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Pinkal Raval
(@pinkalraval) reported
@FitbitSupport @FitbitIN my charge 2 is not syncing with the app since long and i've tried all the steps shown on website for resolving the issue but still the problem persists.
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Mark O'Donnell
(@markod0101) reported
@FitbitSupport hi there is there an issue with Fitbit and MyFitnessPal? Mine has disconnected and won’t allow me to reconnect either through the apps or on desktop. I go through the process and click connect, but it doesn’t actually work
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Rowanlousie
(@rowbowlou) reported
Totally fobbed off. Charge3 less than 12 months old. Screen not working and told will not replace. No good reason!!!! Extremely poor service!@fitbit @FitbitSupport @FitbitUK
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Bill Stewart
(@BillStewart415) reported
@FitbitSupport Yes. The Charge 3 had an altimeter built in. The Charge 5 doesn't, and says it doesn't, and the app doesn't show stairs results, so it's working as designed. (Too bad you can't use GPS to help.)
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Melvo
(@hossydossy) reported
Worst customer service available. I'll be dumping my Fitbit in a drawer somewhere and get myself a fitness tracker that actually works. Avoid @fitbit @FitbitSupport if you can!
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Craig Snowball 🇬🇧
(@CSnowballCrypto) reported
@FitbitUK @FitbitSupport Is it normal to have a very painful sensation in my wrist from the Versa 2? Going into my hand and has been several days. Can barely use my left hand to do anything. The strap is not a problem and no skin irritation. What would cause this?!
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vandana chopra dewan
(@vandanacd) reported
@FitbitSupport But how can you say that with such ease? such a poor policy and you have done nothing on it so far? how many customers like me must be sitting around with damaged pieces. You are encouraging the unauthorized black marketeers. Have you no social responsibility?
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StayKinky🔞
(@tgirlsadie) reported
@Hanah_North @FitbitSupport Yeah but you have to login once you click that link, decent companies will automatically take you off the list
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Melvo
(@hossydossy) reported
Contacted @fitbit to tell them my Ionic isn't working properly. This has become a recurring theme - I've had 3 different models in the past 5 years - they all inevitably do this after a few years. Customer service has been terrible - won't even discuss it. Time to change brands.
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Liam O'Flaherty🌊🇪🇺🇺🇸🎼🇮🇪🇨🇦🏴
(@fahey_tom) reported
@fitbit @FitbitSupport Just retired my 1 year old €330 Fitbit . Worst and most expensive piece of crap I bought in 50 years Be warned!
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