Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 11 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maja Jones
(@ma_jone) reported
@FitbitSupport Still no reply from your team. It’s been a week since I’ve been trying to resolve an issue of my dead Versa. I’ve provided you with my details twice and sent emails that have been ignored. I deeply regret buying a product that didn’t even last 2 years. Poor, poor service.
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AArod
(@AmandA38802886) reported
@FitbitSupport I'm having trouble receiving text on my device. Please help. I've tried all I know what to do
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𝓟𝓮𝓪𝓬𝓱 ۵
(@ahkee_tea) reported
@FitbitSupport The heartrate censor doesn't work consistently or properly. I take walks/ go running and it only places me "below zones" or "fat burn" I should easily be between cardio and peak. I don't think this issue is human error on my part
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💜 Lucia 💜
(@LuciaPotter123) reported
@FitbitSupport is there an issue I can't get my Fitbit Versa 3 to sync? I got Bluetooth to forget the devices now I can't even get it to pair! Last time I had this frustration it was due to your servers being down.
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Millz61
(@wmillar08) reported
@FitbitSupport my Inspire2 sometimes responds to pinching buttons and sometimes doesn't. Is that a common issue? Tbh the unreliability means it is pretty useless.
-
Kelly
(@Kisouttahere) reported
@FitbitSupport @Williajc It would be helpful to post about this problem. I was considering an upgrade to the 4 but this stuff going on with the 3 is making me consider switching brands. I'm outside all day and can't read this thing anymore.
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pgilhooly1
(@pgilhooly1) reported
@FitbitSupport @FitbitUK My wife is so disappointed with her Fitbit 3 because the display is so poor in terms of visibility-brightness non existent. Customer support also the same. Non existent. She has gone over to another company’s watch.
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derya
(@deryabat) reported
@fitbit i bought a fitbit versa 2 smart watch from bestbuy in america now i am in turkey and the heart rate and sleep feature is not working please help
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kali xo
(@bpdbitchx) reported
@FitbitSupport @cerriecake no @FitbitSupport this does not help
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Matthew Lindsay
(@mathmatics227) reported
@FitbitSupport hi can you help me, my fitbit app has just stopped registering heart rate zones, how do I get it back?
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☕ MooseyGeek🎮
(@MooseyGeek) reported
@FitbitSupport @fitbit my versa started to screen tear and followed recommended tips nothing worked. Now the screen is completely black, but still operating. Anything i can do to fix? Or replace?
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Kate Blackport
(@kateblackport) reported
Wondering why when my @Fitbit goal is to GAIN weight it still shows my daily calories at 1200... WTF? It says it's set at 0 calorie deficiency. Recommended calories for women is 2000, 1200 is bare minimum.
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cath buckley
(@cathbuckley1) reported
@FitbitSupport I am having trouble charging my Fitbit versa, not sure if issue is charger or watch?
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Steph Hobbs
(@stephinbath) reported
@FitbitSupport from many tweets is there a universal issue with charging. Mine is almost 4 years old and stopped charging today. My daughter's is less than 2... won't charge today?? Very strange.
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Teresa Shaw εїз
(@TMShaw70) reported
@FitbitSupport was there an issue your end with sleep logs last night? As no log recorded on my versa 3