Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 4
Charlotte, NC 3
Spring, TX 2
Köln, NRW 2
Pittsburgh, PA 2
Wheaton, IL 2
Llanelli, Wales 2
Ashburn, VA 2
Jacksonville, FL 2
Minneapolis, MN 2
Baltimore, MD 2
Washington, D.C., DC 2
Noida, UP 1
Altoona, PA 1
Whitesville, NY 1
Coalport, England 1
Nürnberg, Bavaria 1
Dracut, MA 1
Suwanee, GA 1
New Delhi, NCT 1
North Royalton, OH 1
Creston, NC 1
Miami, FL 1
Williston, VT 1
Pembroke, MA 1
Vernon, Normandie 1
Zaragoza, Aragon 1
Dudley, England 1
Sydney, NSW 1
Fort Wayne, IN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • terrypelan terry (@terrypelan) reported from Westhoughton, England

    @FitbitSupport hi there, I’ve changed my email address, and when I’ve received the ‘verify’ email, it says it can’t confirm. Now I’m logged out and can’t log back on to get any support - please help!

  • BronzeDragon111 Julie (@BronzeDragon111) reported

    @FitbitSupport I got my Charge 5 12/22. Display not working. Fitbit Chat not working, directs me to email fitbitsupport. Email says you no longer provide e-mail support. Restarting device doesn't help. Help?

  • AmandaJami1 Amanda Jami (@AmandaJami1) reported

    @FitbitSupport is the very worst customer service I’ve ever experienced @fitbit @FitbitUK

  • loud_bass_150dB nathen bass booster johnson🔊 (@loud_bass_150dB) reported

    @fitbit Thats stupid as ****. So how will i get new music now?

  • wishondarling Sharon Wilding #FBPE 🇪🇺🇬🇧 (@wishondarling) reported

    @johnnybonham @DrBravo2 @FitbitSupport Finally! I did not give up. Kept making my very reasonable case and, eventually, #fitbit has apologised and agreed to a refund. Thanks for your help!

  • MosesNJ91 Moses (@MosesNJ91) reported

    @FitbitSupport a change was recently made to the FitBit iOS app on the Health Metrics screen that made it less user friendly. Please hire a good UX designer to help you fix it or just put back the original screen. I want to be able to view everything on one screen and not have…

  • RachelBourne12 Rachel Bourne (@RachelBourne12) reported

    @fitbit @FitbitUK @FitbitSupport - Hey Fitbit - how come when I ask your support chat where you got my card details from to take a payment you end the chat? Just want to know where you bought the information from to help with my complaint.

  • eduardocolds Eduardo Frias (@eduardocolds) reported

    @FitbitSupport @fitbit Mexico city timezone and overall Mexico states timezones are setup to an hour later of the actual time. Please fix the timezones on your servers since it is making it really frustrating

  • sentinelamit Amit Das (@sentinelamit) reported from Bhubaneshwar, State of Odisha

    @FitbitSupport, my Fitbit Charge 4’s display has not been functioning since a week. Discharged fully today and put it on charge again. Shows the smiley face and then nothing. Has been working otherwise. The community page has not been useful at all. Help!

  • ginraiaround What the Fox (@ginraiaround) reported

    @FitbitSupport Hey, my fitbit account was hacked And i reported this issue long time ago After you reset my account i cant connect to my fitbit again Cause my fitbit was IONIC, and someone finished a refund process I reported this issue 2months ago but u were silence!

  • IdyllicMonk Idyllic (@IdyllicMonk) reported

    @fitbit @FitbitSupport My fitbit versa is not getting charged since last couple of weeks. Please help. @FitbitIN

  • AdrishThereal Adrish Ghosh (@AdrishThereal) reported

    @fitbit @FitbitSupport My Charge 5 died last week suddenly. Tried the suggestions mentioned in community but the device is dead. Please help replace the device it is under warranty. @FitbitIN

  • Cheria63 Cheria STANDS WITH UKRAINE (@Cheria63) reported

    @FitbitSupport I need help with my Sense 2. Time is not updating. Otherwise it seems to be working fine but this is my second time I’ve had problems with time updating. 😢

  • MarieEl07296030 Marie Ellen (@MarieEl07296030) reported

    Anyone else lost all interest in their #fitbit since there’s no challenges? Bad move @fitbit

  • Geoffre15443972 Geoffrey (@Geoffre15443972) reported

    @ginraiaround @FitbitSupport Sadly how bad do you need back your account? @hushcleck on Instagram is barely a dm away reach to them and get back your account in no time just got mine back now 👍✅👌

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