Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 16
New York City, NY 2
Proctorville, OH 2
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • druitchry Druitchry (@druitchry) reported

    @FitbitSupport I started a new account when I got a new device, unlinked the old account, linked the new, but no Facebook friends found. I had a bunch previously. How do I fix this?

  • AlexandraLSmith Alexandra Smith (@AlexandraLSmith) reported

    I really wish now that I hadn't left @fitbit for @GarminUK. Fitbit had the best customer service, Garmin is terrible! Trying now to get a refund on my 8 month old faulty Garmin watch so I can come back to Fitbit!!

  • Sizesevens Me (@Sizesevens) reported

    @FitbitSupport how do I get a refund on my Charge 4? It is my 3rd & worst Fitbit. I’ve had it a month, it does not receive WhatsApp/IMessage notifications & now it syncs if it likes. This is 3rd time contacting you and the issue has not been resolved.

  • max3719 matthew (@max3719) reported

    man this @fitbit @FitbitSupport for android is garbage !

  • tilak365 Tilak Kamath (@tilak365) reported

    @FitbitSupport Is Fitbit Coach down atm?

  • AmyLeeCope1 Amy Lee Cope (@AmyLeeCope1) reported

    @FitbitSupport my notifications don't work, I have reset my phone, my tracker, tried absolutely everything and still nothing 😭 can you help?

  • benny_barrel Ben (@benny_barrel) reported

    @FitbitSupport hi, I've been trying to download my workout session today but it keeps saying there is an error with the download. I've abandoned a few sessions, but it just does the same. Is there an issue with the servers please?

  • mrshauneeb Shaun (@mrshauneeb) reported

    @FitbitSupport Hey, is there a problem with the app? On ios with a charge 3 the notifications menu is unavailable. Everything else seems to work.

  • uzmapowell Untamed (@uzmapowell) reported

    @FitbitSupport Already been down that that road with they devices, and both times offered a discount to go buy another one of your crappy products. No thanks. Let's talk publicly so that others can also see how little help Fitbit offers. Here the case number [#39689387]

  • clairefarrell08 Claire Farrell (@clairefarrell08) reported

    @FitbitSupport hi I have a Fitbit charge 3. The screen has become dim and despite re starting it and change the clock face it remains that way. I can barely read the time inside and outside it is impossible. Can you help me? Regards Claire

  • redpolkadots17 stitch in time (@redpolkadots17) reported

    @FitbitSupport My Fitbit has turned black and won’t charge up at all. Please help 😢

  • langerslangford Andrew L (@langerslangford) reported

    @FitbitSupport my sons fitbit ace2 keeps popping out of its band. Its only 2months old. Surely it should be better quality than that. #ace2 looking at your community online this seems to be an issue With this model...

  • deb_k_alex Deborah Alexander (@deb_k_alex) reported

    @fitbit keeps hijacking me with a message to: "log in to Spotify from the Fitbit mobile app" How do I get this thing to go away? I need the health info. Can't find a help article. Honestly, I want the time, my heart rate and steps.

  • shriniwas90 Shriniwas Shukla (@shriniwas90) reported

    @FitbitSupport No response in last 10-12 days. Pleae help us here. It's a new versa 3 device which is facing so many issue.

  • IronMike1959 Mike Conway (@IronMike1959) reported

    @FitbitSupport If your team is working on this, why is that not being communicated to your customers in the ever-growing number of threads addressing the glitches? If there were some admission that “hey, we know there’s a problem, a fix is on the way”, that would help restore confidence.

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