Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mateus Corrêa
(@Mateus_FC) reported
@fitbit #Fitbit_Aria_Not_Syncing looks fine for you? When will you solve the issue? Hundreds of users loosing their time and patience on Fitbit useless technical support...it´s being a frustating start in 2021 😡
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mattalter
(@mattalter) reported
@FitbitSupport hey can you help me. Sence screen will not turn on but also vibrating.
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Scott Perkins
(@scp6887) reported
@FitbitSupport is the app down?
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Angelica
(@ang_p73) reported
@FitbitSupport my Aria stopped syncing as of Jan 5 and from the community threads this is happening to a lot of people not just me. It’s not the first time either! I’m ready to throw it in the garbage.
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David Morison
(@Dunskeig1) reported
@FitbitSupport I am another with an Aria 1 that stopped working yesterday morning. Looking at the Fitbit Community board, that is at least 120 people worldwide!! What has gone wrong and what is being done to fix this as a matter of urgency?
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Mike Morabito
(@MikeMorabito) reported
@FitbitSupport Hello Fitbit support team, I recently received a Charge 4 as a gift and one of the band clasps broke. One side of the bands keeps falling off because of this. What should I do to fix this? Thanks.
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Bart Lepper
(@bart_lepper) reported
@FitbitSupport Aria scales showing NO SYNC. Try all solutions and issue starter yesterday without network of WW changes.
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Pete Jones
(@TreFrom09) reported
@FitbitSupport I just had the worst customer service experience. I cannot believe you’ll conduct business this way.
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport May I ask again regarding #arianosync. your reply suggesting troubleshooting at the user end has all been done. No it is not a matter of troubleshooting this at the user end, it is a matter of Fitbit accepting there is a problem at their end.
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Jennifer Iudicello
(@rudabegga) reported
@FitbitSupport Yep, followed all the steps and my option is to contact customer support. Someone said that it’s a software issue on Fitbit’s end. Is this true? If so, when can we expect a resolution? #arianosync
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KaboomPoker
(@KaboomPoker1) reported
from
Amsterdam, Provincie Noord-Holland
@FitbitSupport This is response is kind of frustrating cos we all over the world all of a sudden are having the exact same issue. If you would have read the thread you would have realized that it’s not are regular syncing error but an issue related to some kind of upgrade you did on your side.
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Amy
(@amkb12) reported
@FitbitSupport Serious syncing issues and now can't even log into the app or your website. Please don't attempt to tell me that it's my issue...
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport Yes I’ve done it all, I’ve spent hours in Fitbit chat help. It is a problem with fitbit’s software not replying correctly as far as I can understand. An expert in networking has posted on the forum that the Fitbit API is not responding. #arianosync
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Vyndil Tau
(@VyndilTau) reported
Aria scale works perfectly fine, get an email from @fitbit telling me it's time to change its batteries; Aria scale now broken. Thanks, Fitbit...
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Tom Miller
(@TomMiller6) reported
@iambeno @FitbitSupport Same issue here. Started today. Hundreds reporting same issue on the Fitbit Community Board.
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