Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Stefanee B
(@stefaneebarto) reported
@fitbit Really disappointed. Sent in defective item 7/26. Everytime I reach out, told a different story. 2x told rec'd @ warehouse, 3x told not rec'd. No one can help me. Told several x case closed. I'M FED UP!
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Skydancer
(@elizadoalot54) reported
@FitbitSupport After 2 weeks still no action that was effective asked for a refund why should you get my money if you don’t provide the service stillcant access terrible customer service contacted Apple
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andrew pright
(@Sirsk) reported
@FitbitSupport Help! @Google
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RNB3
(@NevilleB53) reported
@FitbitSupport Well after a couple of attempts and reviews it’s the same result so at this point I’m gonna let the world know not to buy your product because if it breaks as a result of a poor design you will hide behind a warranty, been using a Fitbit for over 8 years, but now I’m switching
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Melissa Allingham
(@m_allingham) reported
@FitbitSupport - I’m trying to work through some problems with my broken Fitbit and now a discount code not working. Person online is not being very helpful. It’s frustrating.
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andrew pright
(@Sirsk) reported
@FitbitSupport i have an issue with my payment method. IDKW Ihave two accounts and I’ve been paying but I don’t have the premium access
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Murda
(@MissMurda954) reported
@StefanIrimia @FitbitSupport No, @FitbitSupport won't help you at all if your watch is out of warranty.. they might give you 35% discount code to buy a new watch or say to hell with you. Or send you a buggy software update that will drain your battery
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Gaurav Lal
(@gauravlal30) reported
@FitbitSupport Hi. I’m facing issues with my Fitbit sense. It’s gone completely dead. Not sure if it’s the charger or the watch. Tried all the suggested trouble shooting options. Also no help or response from your online chat service. Please advice. It’s in warranty. Thx
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Farradie
(@Farradie) reported
@WearOSbyGoogle @parkjames @fitbit I have a fitbit ionic, presses reset factory settings... Watch has not come back on... Bad watch
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Bruce Basen
(@brucebasen) reported
@FitbitSupport sure would like to be able to sync my Flex. Last update lost the 15 minute actual step. Now it doesn’t even sync. Yes I plugged in and did the reset thing. Any help.
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Spacecat
(@felinefromspace) reported
@MissMurda954 @FitbitSupport It’s annoying when you know it’s a software issue too, not the watch. The android app is working now at least. That discount would do me no good (it was a gift and i’m broke) so I’m getting insurance. Thanks for the tip.
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Spacecat
(@felinefromspace) reported
@FitbitSupport Ok here is the issue. It’s sleep data not showing. I know i fully slept last night because normally a bad sleeper so I love to see the data. It’s worked right until your latest update. Sleep itself is not syncing.
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Murda
(@MissMurda954) reported
@FitbitSupport Support to find a way to reverse the last update from my device or fix the issue with the current update. Thank you. A discount code for me to purchase a new device for this same instance to occur is unacceptable.
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Mitz_G
(@Mitesh_Gohil) reported
@fitbit absolute terrible customer service after receiving a faulty fitbit luxe directly from your website. Keep going round in circles and can't even resolve the issue. Advertised to say 4 days battery life yet dies in 1.5 days. Clearly an issue with the product yet no support.
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Murda
(@MissMurda954) reported
@FitbitSupport my fitbit has been working just fine before this update and this battery issue is not because of my negligence.Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update
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