Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • PsamOnline psam (@PsamOnline) reported

    @Dimitar52259503 @FitbitSupport Same issue for me. Now it is even worse than before, as it does not even work in standalone mode !

  • JamesCoulter9 James Coulter (@JamesCoulter9) reported

    @RenphoGroup since 3rd January the Renpho app seems to have stopped syncing my weight measurements to my @Fitbit account. Is this a Renpho problem, or a Fitbit problem? I have latest versions of both apps & have checked that the 3rd party access permission is still active.

  • Constan70576619 Constanza (@Constan70576619) reported

    @FitbitSupport My Fitbit versa 2 heart rate is completely inaccurate.I contacted support, we tried everything and none of their suggestions worked. I was told someone from technical support would get in touch but nothing has happened.This is impacting my fitness, can anyone help?

  • Andy12Grey Andy Grey (@Andy12Grey) reported

    @FitbitSupport I appreciate support operations are limited however over 18 days without being contacted is not what I expect from a company this size even with the recent restrictions in place. I sent a DM yesterday complaining about the same thing which appears not to be read. Poor service

  • emma_janehenry Emma Jane Henry (@emma_janehenry) reported

    @blackgirlinmain @fitbit This isn't an individual user issue. Your 3.37 update has stopped phones and watches syncing. Go and look on your forums @fitbit there are A LOT of unhappy customers. Stop giving nonsense answers and telling us to follow trouble shooting guides and fix it!

  • mrsmithsonICT Dave Smithson (@mrsmithsonICT) reported

    @FitbitSupport Any updates on this @FitbitSupport? My last Sync was 26th January. It is now the 29th (in 🇰🇷) and there's been little communication from you guys. Can you not get @Google to help you fix this? Annoying.

  • thewellbeing_gy Andy Burns (@thewellbeing_gy) reported

    @FitbitSupport I'm not able to log into my new account after filling in the app details. New Watch New Account. Help need pls. TA

  • DebbyMac123 Debby Mac (@DebbyMac123) reported

    @FitbitSupport Hi My fitbit wont sync it keeps saying on my bluetooth that I need the app which I have.I have uninstalled and replaced but still not working.bluetooth will not connect.Thanks

  • nicolab_cov83 Nicola Burton (@nicolab_cov83) reported

    @FitbitSupport i have a charge 2. It is only 6 months old. There are 2 lines that are not lighting up on the screen. How can I fix this problem?

  • EnigmaticMyth EnigmaticMyth (@EnigmaticMyth) reported

    @FitbitSupport what seems to be the problem with syncing to the phone? i have been having issues for days already. cant do anything with this watch at this point.

  • BookChick58 Melody Heck Gatto - Author (@BookChick58) reported

    @FitbitSupport Sounds like this is an ongoing issue with the latest update? (on Jan 20th)

  • jennoow Jenny Venhuizen (@jennoow) reported

    Dear @FitbitSupport @fitbit, I bought a new watch in November 2020, but it was never delivered. I just really want to know when I get it.. :( can you help me?

  • DebbyMac123 Debby Mac (@DebbyMac123) reported

    @FitbitSupport Is the app still down.Thanks

  • billeniumbeach Steve J (@billeniumbeach) reported

    @FitbitSupport @Chantal44786485 Stop wasting peoples time. A good response would be as follows: "We messed up and are working on fixing the problem. Please give us 24 hours to correct our error and update our app. We apologise for our screw-up and for any time that you have wasted attempting to fix the issue"

  • Sheilby24 Sheilby (@Sheilby24) reported

    @KHappygram @FitbitSupport Mistakes happen, but the fact that they won't take ownership of the issue is what is pissing me off. Blaming the consumer is never a smart move. Roll back the update and figure out the issue before the re-release.

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