Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 11 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Melanie Lethbridge
(@mellethbridge30) reported
@FitbitSupport I've synced the fitbit controls. I've synced the app. Everything looks correct on my end. Perhaps there is an issue 🤔
-
Andrew McJannett-Smith
(@andymcj) reported
@FitbitSupport Started having the same issue again with FitBit App, not Syncing with my Sense 2. Looking at a screen without data with an error saying "Couldn't Sync to your Sense 2". Downdetector also has lots of complaints about the App being down AGAIN!!!
-
Philippa Simmonds
(@pipkin2583) reported
@FitbitSupport all day Friday and most of Saturday my fitbit charge 4 would not sync or connect to Bluetooth, finally resolved the issue and now it won't hold its charge and goes from fully charged to empty in a couple of hours, any ideas on how to rectify this?
-
Celia Bueno
(@celia_b91) reported
@FitbitSupport I just wanted you guys to know I've only had a fitbit for like 2 weeks and my app made me login again and said my one and only password was wrong like 10 times in a row. I went to reset it and make it what I knew was right and it said no to making it that again lol
-
Scouser Abroad
(@scouser_abroad) reported
@FitbitSupport Just done a factory reset on my Fitbit Versa 2. Now it won't turn on at all. It had battery when I did the reset. I've tried all the different button variations and holding them down. Still a completely black screen. Please help with what I should do. Thanks.
-
Nikki
(@photos_by_nikki) reported
Would be nice if I didn't get booted out of my @fitbit app and told my login/password is incorrect when it's an auto-saved password... no emails coming through to inbox or spam when trying to reset either, and the support number on the website is inactive?? @FitbitSupport 😞
-
yagna Srinivas
(@Yagnasrinu) reported
@fitbit @Fitbitrefund still the status is same. the Fitbit promotion is going to expire with in todays. I would like to use this refund amount to by the some device before expire the devices. can you help to me in this regard.
-
ac 🤗🦂🍂🏺🌛🌳
(@angie0711) reported
@FitbitSupport Hi, I can not sync up my Versa 2. Could you help me, please?
-
Paul Bayley
(@paulbayley) reported
@FitbitSupport I have today been told my refund for ionic will be at least another 4 weeks despite already waiting 6 weeks and all detail being present. Worried as all I want to do is buy a replacement sense 2 and can't, also the discount expires in 20 days. Please help
-
Paula Worthington
(@MrsWortho57) reported
@FitbitSupport I’m having a problem charging my Charge 4. Can you help please? When I plug it in it shows 3%. It appears to be charging for a few seconds then the screen goes blank. It never gets past 3%. I’ve tried cleaning it gently but to no avail!
-
TravelByChance
(@connect2saikat) reported
@FitbitSupport @FitbitIN worst customer interaction ever … inspite of repeatedly doing the steps ur online DM team keep texting the same message…. #NeverBuyFitBit in India .Warning
-
Julian Druker
(@Julian5News) reported
@VacFx1 @FitbitSupport Because they’re very poor technology
-
Sandy
(@SandraEllaLee3) reported
@FitbitSupport I have had my Fitbit charge 5 for about 7 weeks. My charger is not charging. What should I do to correct? I do not have Premium. So this is the only way to communicate. Please help
-
Eva Lindegren
(@evalindegren) reported
@FitbitSupport I have tried that already. Also tried log in through web browser but same problem
-
riley
(@hidinginthevoid) reported
I am not overly happy that after having my @fitbit for just over a year, it's out of the blue just broken, screws on one of the band sides have sheared off. Checking the forums, this happens a lot. Kinda a joke really!
Check Current Status