Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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RichardsFamily
(@R1chardsFamily) reported
@FitbitSupport Sorry but not good enough to be sending out refurbished products to replace a faulty product that was only worn and used for 6 weeks. Hence why I feel this is the worst customer service Ive ever received. Online reviews reveal I'm not the only one to feel this way! #disappointed
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eyesofthejackal
(@eyesofthejackal) reported
Does anybody make an Android compatible smart/fitness watch that isn't a steaming pile of ****? Never had a @fitbit device last longer than a year - and my current @GarminFitness device decides at least once/week that my mid-workout HR is in the 50 BPM range (it isn't).
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Rev. Marcos Mendez
(@mendezmusic) reported
@karent161270 @FitbitSupport I've been reading terrible #FitbitSupportSux stories all morning. I'm in the same boat. My device malfunctioned and I've been waiting a month for a replacement device. Can I ask, how long did you wait to get your replacement device the first time?
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Sumeet Pasricha
(@PasrichaSumeet) reported
@FitbitSupport Hi team My fitbit blaze is getting charged, shows battery full but still after suppose 10-15 minutes, it's getting discharge. Sometime it shows dead nothing comes up till you restart it. Please help to get it resolved ASAP.
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Mukesh mihani
(@Mukeshmihani1) reported
@fitbit @FitbitSupport I am facing issue with notification service. I get the message notification service not running.i have uninstalled the app and reinstalled it but the problem again repeats after 24: hours kindly help
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RichardsFamily
(@R1chardsFamily) reported
Worst customer service I have encountered ever from @FitbitUK @FitbitSupport My daughters six week old Ace2 became faulty and has been replaced with a refurb! I find this totally unacceptable and not what I expected. I wish I had read the reviews online before purchase! #unhappy
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carrie rush
(@carriemrush) reported
@FitbitSupport hi there, urgent need your help. Just ordered my new FITBIT LUXE. I had discount code, however its taken full amount?
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quarantine_tarantino
(@lav_kd) reported
@FitbitSupport @fitbit My Fitbit inspire HR is not working properly. I am trying to reach you but unable to do so. Please look into this asap.
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🇨🇦Leah Brown
(@crbrowniegirl) reported
can anyone recommend a wearable tracker that monitors your heart rate and doesn't break the bank? And don't say @fitbit total garbage. Mine had a black screen, 1000s of people having same problem and @fitbit says too bad but here's a discount to buy another @fitbit!!! NOPE!!
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Henny Jenny
(@KnippaJen) reported
Any idea how long @fitbit is going to be down? I'm excited to set up my new Sence.
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Pete foley
(@foley_pete) reported
@fitbit @fitbitsupport you really have a horrible product. Unreliable, the bands break every few months (maybe talk to Swatch, they've worked that out?), you don't honor warranties, and your customer service is the worst I've ever encountered
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pushpak laddha
(@pushpakladdha) reported
Sent my @fitbit Sense because it was bad quality. Its been 11 days sent by Fitbit provided shipping label.. its still in transit Dont know what @fedex service used. Customer service at @FitbitSupport is very bad.. Complained no effect so far cant imagine its part of Google. bad.
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Zöe
(@zoemitch_) reported
@FitbitSupport hi! My Fitbit Ionic has just stopped working, will not switch on and have been through all troubleshooting steps, less than a year old, please help 🤞🏼
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EuroZag01
(@EuroZag01) reported
@dlynnbergs @FitbitSupport My Fitbit worked perhaps 2 weeks and I couldn’t sync it anymore now it’s just sitting around like unnecessary garbage in my house.
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Denise
(@DebtDiva) reported
@FitbitSupport @FitbitUK I bought myself a Versa2 around the end of March. Used it since 7/4/21 and it’s stopped working and won’t hold charge either? Can you help please?
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