Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • syddmaracle syddmaracle (@syddmaracle) reported

    @FitbitSupport my versa lite hasn’t been working for a few weeks - won’t sync properly; wrong times; not putting in correct workouts etc - pls help bc idk what to to - I’ve looked on your help section, I’ve done that but nothing works.

  • saints_gambit Jordan St.John (@saints_gambit) reported

    The problem with using @fitbit to count calories is that there's no entry for "indeterminate amount of peanut butter I scraped off the bottom of the jar with a fork."

  • LaurenNell89 Lauren (@LaurenNell89) reported from Los Angeles, California

    I’m really over my Fitbit app crashing every day when I try to get my sleep data. From reading tweets I’m clearly not the only one, is there some sort of fix for this @FitbitSupport?

  • paru_life पारूष डोगरा (@paru_life) reported

    @FitbitSupport Ur going through the same drill again and again. Confirm u can really fix it. Model no , yera etc info I already gave two months back . Nothing happened after that. Ur support told me that new update will take care of this issue but still nothing correction happened.

  • shontalcargill Shontal Cargill (@shontalcargill) reported

    @FitbitSupport It’s the charge 3. I have done all of the steps already to try and fix it. Didn’t work

  • CanusMiler Marcus 🦇 (@CanusMiler) reported

    @FitbitSupport Thank you. This has been requested for about 6 years now in forums and continuously shut down. Curious why? I know 15 year olds that make apps with dark mode if need help

  • BenJSDurrant Ben Durrant (@BenJSDurrant) reported

    @FitbitSupport I am glad you acknowledge that the service has got worse. I spent an hour trying to work out where it was, apparently it was sent from DHL to Royal Mail. It is stuck in Germany, and no one can help. I have written to your CEO Mr Park, and magically it is being sorted.

  • ebzornes Erica Zornes (@ebzornes) reported

    @tabbyrani @fitbit Happens all the time. Their products are trash.

  • EithneMorrow Eithne Morrow (@EithneMorrow) reported

    @FitbitSupport I have an issue with my charge 4 which I got last Christmas. It's display is not visible outside, tried changing settings but didn't work. Tried contacting you through chat online. Please advise.

  • gagashead gagashead (@gagashead) reported

    @fitbit I was given a Fitbit Versa 2 in Dec of 2019. It got stuck in a boot loop 2 days ago and your support wasn't able to fix the problem. The only alternative offered was to buy a new one w/a 35% discount. So, you're devices are only supposed to last a yr and a half? #fail

  • BenJSDurrant Ben Durrant (@BenJSDurrant) reported

    @FitbitSupport Jeez do you guys even listen to yourself? And you wonder why people are complaining? I just said that it was frustrating that I have to contact DHL myself, your response wait 10 days then contact DHL. Unreal Amazing how poor the service is now.

  • BenJSDurrant Ben Durrant (@BenJSDurrant) reported

    @FitbitSupport The trouble is, I purchased this as a gift based on the excellent support I received with mine. You have not improved the services.....you have made them worse.

  • BudLatanville Willem DaFOMO(cc) 🇨🇦 ϕ (@BudLatanville) reported

    @Apple @fitbit ** I know that it's an interface problem because the side button on my 1-yr old Versa 2 failed a few months ago, and i get stuck in settings modes with no way out but to let the battery run out, then re-charge the watch... #UXFail #UIFail

  • Madhuri70038566 Madhurima (@Madhuri70038566) reported

    @FitbitSupport its been more than 10 days ...after puchase....the fitbit suplort in india is very bad l. I am not receiving any satisfactory support. Beware ppl in India before purchasing!!

  • 70sGhostChild the ghost in the corner of the room 👻 (@70sGhostChild) reported

    @FitbitSupport Hi, my Versa 2 has stopped syncing to the app and I can’t tell why. Can you help?

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