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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Scotsjax
    Jacqui Hunter (@Scotsjax) reported from Wallsend, England

    Hello @FitbitSupport I am getting above error when I try to expand my heart rate information.i have tried rebooting my phone and switching blue tooth off and on?

  • managerdawn
    @ScoobysMom (@managerdawn) reported

    @FitbitSupport I am getting very frustrated with my Charge 3. Twice just recently it has completely shut down, even though it had plenty of charge. Both times it was on a long snowshoe hike. When I plug it in I get the happy face and wrong time, and no walk data for that day.

  • KGiz
    Kenneth Nicolson (@KGiz) reported

    Well, I tried restarting my @fitbit ionic to fix the GPS before today's run but unfortunately I was still having corners cut and distance chopped. Back to @Google GPS for my runs #ironicionic

  • Speedynek
    Speedy (@Speedynek) reported

    Never thought it would be such an issue to cancel Fitbit premium. Why making things that usually takes 3 clicks to resolve hard? On top of it their @FitbitSupport didn't help at all so far... 🙄

  • LauraHayleyx
    Laura (@LauraHayleyx) reported

    @FitbitSupport hi! I have a password on my Fitbit and now it won’t let me access my Fitbit or change the password: can you help please? 😭

  • joannestokes23
    joanne stokes (@joannestokes23) reported

    @FitbitSupport my charge3 screen has gone blank. A hard reset / clock change don't work. Please help. Only had it a year. Tks!

  • pjbatwbps
    peter byrne (@pjbatwbps) reported

    @FitbitSupport can you please help. I sent an email last Thursday regarding Ionic not working but have not heard back . Maybe email was not received. Could you please check..The case number is Re: Ionic - Battery not charging - #37790784 [ ref:_00D40N2lj._5000b1fanWC:ref ]

  • melanie_white
    Melanie White (@melanie_white) reported

    @FitbitSupport I received my new Versa 2 (replaced due to an issue) but I do not have Zone Minutes anymore, just Activity Minutes. How do I replace Activity with Zone minutes?

  • amichetti
    Adrienne Michetti (@amichetti) reported

    @FitbitSupport hi, is smthg going on w/ the Android Fitbit app? It has signed me out 2x today. On the most recent attempt to sign in, it tells me I have invalid email or password. However, I can sign in on the Web without any problem. Tried uninstall and reinstall. What gives?

  • toblerone06877
    Suzanne Davino (@toblerone06877) reported

    @FitbitSupport Black lines across display are making my watch unreadable. Wahat is the fix for this? I tried reboot.

  • ShazF1981
    Sharon Farquharson (@ShazF1981) reported

    @FitbitSupport Thank you resetting did work but now I’m not getting any notifications for phone calls or texts through my fit bit since resetting it, how do I fix this please

  • montetvcajun
    Monte St. Amant (@montetvcajun) reported

    @FitbitSupport How do I get my device to sync! It’s not working!

  • Barbara18316964
    Barbara Shearer (@Barbara18316964) reported

    @FitbitSupport why all of a sudden am I not able to connect charge 3 via Bluetooth on my s10. Husband and daughters are the same. It pairs but does not connect. Help driving me crazy

  • Norwayspruce8
    Norway Spruce (@Norwayspruce8) reported

    @FitbitSupport hey, I hope you can help. My app won’t let me select anything on my dashboard. I need to log my food etc and I can’t select anything. Can you help please. Thank you

  • sidshishoo
    SidShishoo (@sidshishoo) reported from PETROL BUNK ORR, Karnataka

    @FitbitSupport It hasn't yet .. It is still the same issue

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