Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Elly Martin
(@Elly_mrtn) reported
@FitbitSupport I have reset my fitbit and I am still having the same issue
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H@xton
(@Haxton1988) reported
@FitbitSupport hi my Fitbit versa 2 isn’t linking up with my phone! I updated it and I have been on chat support but nothing is working! Can you help! I haven’t had my versa for a year yet! It had been playing up but which is why I was prompted to resolve the issue. Thanks
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BoyMom
(@BoyMom58554664) reported
@FitbitSupport Every time I open to the app I got asked if I would turn on GPS tracking. The options were no thanks or sure. I found comment threads going back to 2019 asking Fitbit to fix this without any resolution. Customer service chat told me there was no fix for it.
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Vanessa L
(@lanessa2911) reported
@FitbitSupport My Versa Lite is only 6 months old but the sleep score and sleep stages do not record anymore. Everything else is working perfectly fine. I already reinstalled the app again and also reconnected Bluetooth. The sensor is clean. What can I do to fix it?
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Eric N. Kniffin
(@ekniffin) reported
@FitbitSupport Follow up: Fitbit refused to tell me the serial number of my watch, which I need to make a warranty claim, because they have a policy against sharing such "internal information" with their customers. Unless you're a packrat and keep the box the watch came in, Fitbit won't help.
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Shakira Ela
(@shakirawest) reported
@FitbitSupport my Fitbit app steps have not updated on my CRUK Walk all over Cancer fundraiser page for 2 days now. It is synced as they were updating on my activity page everyday. Can you please help?
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Shakira Ela
(@shakirawest) reported
@FitbitSupport My Fitbit step activity is no longer updating the activity page on my fundraising page. This started yesterday and the same issue has occurred today. I have sent my email address linked to my Fitbit via DM.
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Jaime Ponce 🧢 ☂
(@TheRealJaimeP) reported
from
Los Angeles, California
@JayMansion1 @fitbit Pushing up and down, left to right. There was definitely some pushing going on.
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candy garvey
(@garveyco) reported
@FitbitSupport Whilst I appreciate you opening a case for me it now leaves me with no fitness tracker . I would much prefer you replacing the broken charge 4. 7 months I have had it and due to no fault of mine I now have no way of tracking my fitness. Thank you
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Ani Kotevvit
(@AnikoTevvit) reported
Hey @fitbit,I just realized my Alta hasn't had an RHR since March 1. Do I need to reset? Will that help? or, why isn't it working??? and what do I do about it? Weird.
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Prasanna Upadhye
(@PrasannaUpadhye) reported
@FitbitSupport I have an issue with Charge 3. It is showing 001 error. Tried everything as advised on Fitbit Community but without success. Kindly advise how do I get the device up again
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littlebluek
(@KyleLetot) reported
@FitbitSupport my Charge 4 isn’t showing my screen when I tap it. Only if I push the side button. How do I fix this? Thanks!
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Nikolai Mancouger
(@NtotheDM) reported
@FitbitSupport can you help me, please. The reset password does not generate an email, I have been trying for a few hours.
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BoyMom
(@BoyMom58554664) reported
@FitbitSupport I promise, I tapped no thanks daily for three days. Every time I opened the app, several times a day, I got the same pop up. No one I talked to at Fitbit or in the forums could figure out how to make it stop. I am not the only person with this issue.
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Amalia Serna
(@molly11_) reported
I love @fitbit but whats up with the charge 4... The charge 2 bands never had a problem...
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