Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maku
(@makuu17) reported
@FitbitSupport Still not working, sent a DM
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Brandon
(@bmtsbrandon) reported
from
Carpentersville, Illinois
@FitbitSupport Fitbit shame on your lack of support on this known app issue. It’s like you don’t care, so why should customers care about buying anything Fitbit in the future?
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Isaac Munanira
(@imunanira) reported
@FitbitSupport unable to log into fitbit app. Says invalid password or email but able to log into website with the same credentials. Is there an issue you're aware of?
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Isabella Bravo
(@bravovogue) reported
@FitbitSupport That’s the issue. Majority of stores sell knock-off stating it’s Fitbit but reviews say otherwise with bands being flimsy and material breaking easily. I’ve checked Amazon bookstores electronic section and they only sell the current Fitbit models or Alta HR (not the bands)
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Shilpa Bindlish
(@shilpabindlish) reported
Hey team @FitbitIN @FitbitSupport My fitbit watch is isn't working for some time. Its not in warranty now. Could you please help me know if there are any service centres of yours in Chandigarh? Tried everything possible, but no solution.
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Greg Brooks
(@BrewGuy15206) reported
@stu_rush @MollyBethy @fitbit In the Before Times, my wife insisted I get a Fitbit to look at my sleep, which had always been crap due to production schedules that changed daily. After the shutdown of the entertainment industry my sleep scores improved by 20 points.
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Sanjay Myangar
(@sanjaymyangar) reported
from
Coventry, England
Hi @FitbitSupport my charge 3 is playing up. Charged to 100% removed from charger. Within 5 mins it is reading 6%. Repeated several times. Have rebooted. Have resynced to my phone. Problem persists. Are you able to help? Thanks.
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Debbie C
(@Debbiesg1) reported
@FitbitSupport It seems to have stopped doing it at moment but I will when it does it again maybe a fix has come through as a lot of people were complaining about it.
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Phil L The IV
(@PhilLTheIV) reported
@FitbitSupport your app is only allowing me to look back & see my past data, but I need to see tomorrow's to assist in meal planning. How can I carbo load appropriately without knowing how much exercise I'll get? How can I plan a movie night without my sleep data? Please fix.
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Vishal kumar
(@Vishalk69889136) reported
@FitbitSupport heart rate monitoring in my fitbit versa lite has stopped suddenly,I even don't see the green light blinking on the back of the watch. Can you help me out ?
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Amy garside
(@Amygarside77Amy) reported
@fitbit my fitbit has broken and it still under warranty. I have messaged several times over the last 2 weeks on here and have been told someone from support will email me regarding this but still haven't had any response. Absolutely shocking customer service
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Marcelo Matos
(@marmm1976) reported
@FitbitSupport my Fitbit app is not showing the watch skins! How can I solve this problem? Charge 2…
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Brandon
(@bmtsbrandon) reported
@FitbitSupport @ldmias You have a syncing issue you told me. Why you telling others it’s something else. Do you have a higher up area that listens and really looks into issues?
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william benstock
(@will6310) reported
@FitbitSupport Hi there I had a notification to update the software on my versa 2 it failed now the software update notification as disappeared for over a week and has not come back please help
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Alan Somers
(@Somers1741) reported
@FitbitSupport previous continued: Today the battery was on 57% and i went for a walk setting the exercise to walk. The battery was down to 7 % within 3 hours. It there a problem with the charge 4 battery??
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