Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 16
New York City, NY 2
Proctorville, OH 2
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Officaljatman OfficalJatman (@Officaljatman) reported from Hillingdon, England

    @FitbitSupport Let me tell you something, you have my details for months and months and months. True me it's not human control. How does a device just shut down, his does a device just reboot? It's a watch not a God dam computer..its simple, you click start and finish..but not this one.

  • andywexford1 andywexford (@andywexford1) reported

    @FitbitSupport I identified this issue in February 2020 and several times since. You've done nothing to fix it. Doesn't much look like striving to me.

  • shropshiregriff Griff (@shropshiregriff) reported

    @FitbitSupport Do you know when this issue will be resolved? Still not getting any notifications!

  • Jeanett08629929 Jeanette Kelley (@Jeanett08629929) reported

    @FitbitSupport Can someone please help me with my ionic? It will not sync, Bluetooth on phone won't even show it anymore.

  • chris_finnis Chris Finnis (@chris_finnis) reported

    @FitbitSupport Resoration data has been missing for a while now from my Fitbit Sense. How do I fix it?

  • AlisonMerchant5 Alison Merchant (@AlisonMerchant5) reported

    @FitbitSupport help ive got a rash where my fitbit sits, I clean the strap and don't use it in water no issues until today

  • RachelHillman Rachel Foy (Hillman) (@RachelHillman) reported

    @FitbitSupport my inspire2 is working terrible- overtracks steps and calendar is looking like it is June- trying to find someone to context for support and instead being sent to Twitter?? How can I get in touch with someone directly from your company?

  • andywexford1 andywexford (@andywexford1) reported

    @FitbitSupport I identified this issue in February 2020 d and several times since. You've done nothing to fix it. Doesn't much look like striving to me.

  • HenrySuperDog Henry (@HenrySuperDog) reported

    @FitbitSupport My Versa 2 isn't recording sleep data consistently. Sometimes it doesn't record at all and sometimes it stops during the night. Is there a fix for this please?

  • 0_anouk_0 KB (@0_anouk_0) reported

    @FitbitSupport I have a problem with my fitbit flex 2, I hope that you can help me fix it. If I tap the fitbit nothing happens and it doesn't register steps either. However when I place the fitbit in the charger all the lights start blinking very fast. Do you know what's wrong?

  • Claire0192 Claire (@Claire0192) reported

    @FitbitSupport had my Fitbit less than a year and the battery is dead in less than 24 hours. Pretty gutted! Can someone help?

  • Tinker6905 Laura Taylor (@Tinker6905) reported

    @FitbitSupport I have my husband's old charge3 but cannot pair it with my galaxy s8 please help

  • 1973Eclair Claire Smith (@1973Eclair) reported

    Thankyou to @FitbitSupport for your fantastic customer service and swift response regarding an issue with my fitbit tracker. 24 hours after contacting them a replacement is on its way👏👏

  • andywexford1 andywexford (@andywexford1) reported

    @FitbitSupport I identified this issue in February 2020 and several times since. You've done nothing to fix it. Doesn't much look like striving to me. Don't put the blame on me not wanting to work with you. I have, you've done nothing, ignored my questions and blamed me throughout.

  • aliciahnaomi Alicia Hannah Naomi (@aliciahnaomi) reported

    @FitbitSupport I’ve got a problem with my app’s cycle calendar. It’s not loading correctly. Can I DM you a screenshot?

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