Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Jo Le Page
(@F1_fan29) reported
@FitbitSupport your CS in the past has been great.This time it is not. My charge 4 does not charge properly. I raised this via your online chat and not only was my issue considered irrelevant but was dismissed and not resolved. I have screen shots of the conversation as proof
-
Brett Keane
(@goldenboy1978a) reported
@FitbitSupport hi I went swimming at the beach today and now my Fitbit versa 1 screen keeps jumping around from home screen to settings to pin and then resets and over and over. Shower with it every day and never had a problem b4?
-
Paul Anderson
(@paul_ando_85) reported
@FitbitUK @FitbitSupport I’ve contacted you a week ago via your website to claim against the warranty after the strap has broken my Inspire after 10 months but I’ve not had a response. Who else should I contact?
-
Chris Kirwin
(@Kirwinator) reported
@FitbitSupport latest update has made the heart rate monitoring completely inaccurate, which was previously within 5% (measured manually and against other devices when walking, high level activity and resting). I’ve done a factory reset to check but it did not help.
-
Craig Rapson
(@craigrrapson) reported
@FitbitSupport - Fitbit OS 4.2.1 Firmware Update (72.1.9) what is happening to fix the serious issues this update has caused we are hearing nothing! Your forums are swamped about incorrect heart rate monitoring, active minutes gone bonkers. You are losing customers!
-
J.R. Cowboy
(@JonatanRedondo) reported
@FitbitSupport I ve been more than 10 days asking for a refund and I keep getting the same empty answer that you guys are waiting for a confirmation from high support team. Meaning this is ur company inside issue, cant believe this nightmare after 1 month that I ordered the watch. Never again!
-
Viktorija Budre
(@ViktorijaBudre) reported
Shout out to @FitbitSupport and @SpotifyCares customer support teams for they swift replies and all the help 🙌
-
Betsy Ragusin
(@9Lilybets) reported
@FitbitSupport My let button doesn't work. Any idea why or if there is a fix for this?
-
Jon R
(@supersuperyon) reported
@alex7257 @FitbitSupport Hahaahah...they just so don't give a ****. Never seen a company care so little for the customer experience
-
Bee Marett-Bird
(@beemarettbird) reported
@FitbitSupport my Alta hr keeps turning off even when charged. I have to plug it in and press button to reset about once a day. Help!
-
Kimberley Davis
(@BlueAinsworth) reported
@FitbitSupport my Versa is no longer syncing! Its not being recognised as a device and the time is constantly wrong! It gets slower and slower throughout the day! I used to be able to fix this by syncing! But I can no longer sync! Dreadful if its an attempt to buy new product!!!
-
Lesley.
(@lesannxo) reported
@FitbitSupport I am not receiving invites to Fitbit bingo challenges, I do not have premium but I had in the past, could this be the issue?
-
Kundan Bisht
(@kundanbbisht) reported
@FitbitSupport @fitbit I have bought fitbit versa special edition yesterday. It has very old firmware version 32.33.1.30 Due to this quick settings and many more options are still not visible on my device. Please help me how can i update my device to latest firmware version??
-
Jay
(@jay_vyas1) reported
@FitbitSupport Hi, my versa watch is not working..it's been not even year long..I mailed to the customer care too. Kindly do the needfull
-
Robyn Januszewski
(@wolftraveller) reported
@FitbitSupport my new Charge 4 won't track exercise. I've gone through all of the suggestions made to another person with the same problem. It tracks everything else but does not detect exercise. Everything is up to date. What are my next steps to resolve this?
Check Current Status