Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Ingelheim am Rhein, Rheinland-Pfalz 2
City of London, England 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • makuu17 Maku (@makuu17) reported

    @FitbitSupport Still not working, sent a DM

  • marmm1976 Marcelo Matos (@marmm1976) reported

    @FitbitSupport my Fitbit app is not showing the watch skins! How can I solve this problem? Charge 2…

  • shilpabindlish Shilpa Bindlish (@shilpabindlish) reported

    Hey team @FitbitIN @FitbitSupport My fitbit watch is isn't working for some time. Its not in warranty now. Could you please help me know if there are any service centres of yours in Chandigarh? Tried everything possible, but no solution.

  • bmtsbrandon Brandon (@bmtsbrandon) reported from Carpentersville, Illinois

    @FitbitSupport It’s your same message to keep sending you’re looking into it. Well it’s been over a week. Time is up! Refund me for this broken tracker and app or send me the newer version so we can see if it starts working right.

  • Amygarside77Amy Amy garside (@Amygarside77Amy) reported

    @fitbit my fitbit has broken and it still under warranty. I have messaged several times over the last 2 weeks on here and have been told someone from support will email me regarding this but still haven't had any response. Absolutely shocking customer service

  • OffndedPangolin Offended Pangolin (@OffndedPangolin) reported

    @FitbitSupport Thank you. Because it appears that another user with lots of community credibility misread the original poster's suggestion you linked to (just as you did mine) and largely shut it down, I've posted a more carefully worded suggestion on the forum.

  • bravovogue Isabella Bravo (@bravovogue) reported

    @FitbitSupport That’s the issue. Majority of stores sell knock-off stating it’s Fitbit but reviews say otherwise with bands being flimsy and material breaking easily. I’ve checked Amazon bookstores electronic section and they only sell the current Fitbit models or Alta HR (not the bands)

  • TomC99006971 Tom C (@TomC99006971) reported

    @fitbit 3 weeks into having a new Versa 3 watch, the band already uncoupled and fell off when getting into a stream. Was unable to find it after. Losing my brand new Versa 3 after 3 weeks due to the band design really sucked, never had an issue with Versa 2’s band….

  • sanjaymyangar Sanjay Myangar (@sanjaymyangar) reported from Coventry, England

    Hi @FitbitSupport my charge 3 is playing up. Charged to 100% removed from charger. Within 5 mins it is reading 6%. Repeated several times. Have rebooted. Have resynced to my phone. Problem persists. Are you able to help? Thanks.

  • will6310 william benstock (@will6310) reported

    @FitbitSupport Hi there I had a notification to update the software on my versa 2 it failed now the software update notification as disappeared for over a week and has not come back please help

  • bmtsbrandon Brandon (@bmtsbrandon) reported

    @FitbitSupport @ldmias You have a syncing issue you told me. Why you telling others it’s something else. Do you have a higher up area that listens and really looks into issues?

  • DeansterMc Dean (@DeansterMc) reported

    @FitbitSupport Troubleshooting done nothing its just a terrible GPS system judging by other people's complaints too.

  • Vishalk69889136 Vishal kumar (@Vishalk69889136) reported

    @FitbitSupport heart rate monitoring in my fitbit versa lite has stopped suddenly,I even don't see the green light blinking on the back of the watch. Can you help me out ?

  • KashKid_07 Kashif Mirza (@KashKid_07) reported

    @FitbitSupport So worried. Got given a fitbit luxe for my bday, screen not working after charge and bluetooth pairing. So dissatisfied

  • PhilLTheIV Phil L The IV (@PhilLTheIV) reported

    @FitbitSupport your app is only allowing me to look back & see my past data, but I need to see tomorrow's to assist in meal planning. How can I carbo load appropriately without knowing how much exercise I'll get? How can I plan a movie night without my sleep data? Please fix.

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