Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • lstollenwerk Liz Crewdson (@lstollenwerk) reported

    @FitbitSupport please help a big red x and stated data not clear please try again came up. Tried to sync and it needed charging. So now what still says that. Thanks

  • ksattler Kelly Sattler (@ksattler) reported

    @FitbitSupport for over a week, there’s been a notification (red circle w/a 1 in it) on the fitbit icon on my iPhone. I have searched everywhere in the app and have no notifications. I rebooted my phone and even deleted and reinstalled the app. It won’t go away. Help me please.

  • abbascherub Daves Cave (@abbascherub) reported

    @fitbit Do not buy a Fitbit!!! 4th versa 3 (2 exchanged by Walmart and one by Fitbit) and still the same issue persisting !!!! It is an engineering problem and not something you can fix with them over the phone. Same issue always appears on replacemt device.

  • good_winjoh Danielle Goodwin (@good_winjoh) reported

    @lucasnieto @FitbitSupport Hello text me ASAP to resolve this issue Avoid messages from fake accounts

  • lucasnieto Lucas Nieto (@lucasnieto) reported

    @FitbitSupport will you please help with with adding a card to my wallet? I contacted AMEX and it isn’t an issue on their end. I am also entering the information correctly.

  • trinevillemann trinevillemann (@trinevillemann) reported

    @FitbitSupport After some troubleshooting that did not resolve the problem I was sent a replacement Fitbit.Great service! Thank you!

  • billpshort Will 🕊️🌷 (@billpshort) reported

    @FitbitSupport What is **** service??? How fix???

  • ooohwel4862 Michele Gannon (@ooohwel4862) reported

    @FitbitSupport Ok so today I did the update on my Ionic. Now it's not working. All I get is the fitbit logo or credit card pic. Sometimes a half a person running. Drop down menu is setting which only shows brightness and a music note and credit card icon. This watch is only 3 yr

  • WootiniGG Animal Chrissing (@WootiniGG) reported

    @seamonstr @FitbitSupport Oh, yes. I have a Charge 3. There is no on board GPS. It has to connect to my phone GPS. Hm. Guess we don't have the same problem after all. 🤔

  • VickiHazledine Vicki Hazledine (@VickiHazledine) reported

    @FitbitSupport still no resolution to my problem.

  • Nicurnmama 🦄Laura Scarborough (@Nicurnmama) reported

    Spent the entire morning troubleshooting to get my @fitbit Sense to sync and trying to get help from @FitbitSupport which was no help. Nothing else accomplished. Happy Wednesday!

  • lisachahn Lisa C Hahn (@lisachahn) reported

    My @FitbitSupport is not on correct time. How do I fix this?

  • Madhuri70038566 Madhurima (@Madhuri70038566) reported

    @Flipkart @FitbitSupport I have purchased a fitbit sense on 9th may. Ever since i am tryin to seek help forn fitbit but no use. I have not been offered the 6 month subscription to fitbit premium.

  • picklebackshotz easypeasy (@picklebackshotz) reported

    @fitbit @FitbitSupport Watch suddenly stopped performing all functions. #fitbitsupport #help

  • RupinderSra iamsra (@RupinderSra) reported

    @MillanKaul @what3words @fitbit Very poor performance in India

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