Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Ingelheim am Rhein, Rheinland-Pfalz | 14 |
Charlotte, NC | 3 |
New York City, NY | 2 |
Frankfurt am Main, Hessen | 2 |
Walsall, England | 1 |
Queens, NY | 1 |
Casper, WY | 1 |
Village of Shorewood Hills, WI | 1 |
Madison, AL | 1 |
Perkasie, PA | 1 |
Toledo, OH | 1 |
Portage, MI | 1 |
Snellville, GA | 1 |
Columbus, OH | 1 |
Omaha, NE | 1 |
Brentwood, NY | 1 |
Dallas, TX | 1 |
Lititz, PA | 1 |
Châteaudun, Centre-Val de Loire | 1 |
Manchester, England | 1 |
Stonington, ME | 1 |
Béthune, Hauts-de-France | 1 |
Izola, Izola | 1 |
Jewar, UP | 1 |
Noida, UP | 1 |
Altoona, PA | 1 |
Whitesville, NY | 1 |
Coalport, England | 1 |
Nürnberg, Bavaria | 1 |
Dracut, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Al Keller (@Ultraman1973) reported
@FitbitSupport I'm having issue adding/switching clock faces. It keeps loading the face, and when I guess it tries install or switch to, the ribbon starts over. I've unpaired and re-paired, etc and it still repeats. I have Versa 2 I bought on 1st
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Cheryl (@Cheryl23955367) reported
@FitbitSupport Help! I have a fitbit Versa 3, for a month now the heart rate numbers have disappeared and now I just have --- . I have checked all settings and all is on. I took off my watch and it's funny but the LED lights are no longer working on the back?
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Sarah Lea (@sarahlouiselea1) reported
@FitbitSupport my charge 4, purchased in April 2020, has suddenly developed a problem with the strap. The top clip keeps coming loose and I'm close to it falling off permanently. Can you help?
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Mountain Standard Taco Time (@QueenofTacos) reported
@LeahDryad @fitbit @FitbitSupport ******** of it is that I can't update the Fitbit, likely because it's not connected to Bluetooth, which might be making it hard to connect on Bluetooth 😭
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Zoe Webb (@Eulalia91) reported
@FitbitSupport Fitbit hasn't synced since the 19th of December, none of the help tips are working, all the recent app reviews are 1 star due to this problem being so common. Please roll-back the latest update or fix it.
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Vickster is not 32 (@vickster32) reported
@FitbitSupport I’m really struggling with my Versa 3 and have followed all the advice and am still not able to receive notifications on my watch. I have an iPhone 12 and have unpaired, reset, and still not having any luck - can you help?
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Patricia (@PSchell24) reported
@FitbitSupport Reminders not working on Inspire 2. Reminders is turned on
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James Flashman (@Flashybike1) reported
@FitbitSupport @baldyboy78 I’m in the UK, had my sense 3 the last few days and can’t find the ecg app anywhere? Seems to be a common problem as I read through the forums. Will there be an update soon?
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Vikas Suri 🍿 (@MrMrVikasSuri) reported from New Delhi, National Capital Territory of Delhi
@FitbitSupport I read this but was no help. I am trying to sync it with my new iPhone 12 max pro. I am also having issues to connect with it. It’s not connecting with my new device
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Ronnie Stone (@ronnistone) reported
@FitbitSupport My Charge2 will not charge. Can you help?
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Greg Smith (@gregsmithassoc) reported
@FitbitSupport thanks for resolving my sync issue with Versa3 and Samsung S9+
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Maureen Fisher (@MoFish417) reported
@FitbitSupport Got a versa lite in April 2020. As of 12/10/20 it is completely dead, won’t charge. Tried all the help articles and advice, nothing works. Is my device defective?
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Varun Sahu (@varunsahu) reported
@FitbitSupport ur pdts r filth. in last 6 yrs I hv used 5 diff devices wich included 3 replacd devics bt nothin hs lastd 4 more thn a yr. now my versa has died once I optd out of premium membership. Not sure if u guys do it intentionaly or ur pdts r genuinly bad. #trashfitbit
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ievishh__ (@ievishh1) reported
@FitbitSupport hi. Fitbit doesn’t record my deep/REM/light sleep every night. This morning once again I had basic showing. Is this Fitbit ongoing problem? I read something online from 2019, people been complaining about same thing. Thanks. (I have charge 4)
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Tigh De Gazon (@tdgazon) reported
@FitbitSupport And then to say that ‘your thoughts are important so that we can continue to teach community demands over time’ is a FARCE!!! This is an ongoing issue that based on your support page, has been an issue for at least two years now! #getwiththeprogram #stopblowingsmoke