Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki Webb
(@VickiWebb27) reported
@FitbitSupport I tried to reset my fitbit and also cleaned the prongs thinking that might help. Fitbit still won't charge or come on What now?
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Frank Livaudais
(@franklivaudais) reported
Hey @fitbit @FitbitSupport my Fitbit one is losing its mind. It turns off for no reason. 10 mins ago I had 20k steps. Then it went to 1521 and now it says zero. Please fix it.
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ina marie hall
(@sassiisme) reported
@FitbitSupport. I am trying to ad apps and set my Versa 2 but certain apps tell me to make sure my Versa is up to date with updates. So, I check my Versa 2 and it says it's up to date but the apps aren't reading it as such. How do I fix this?
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Vicki Webb
(@VickiWebb27) reported
@FitbitSupport I tried resetting by holding the button down. Nothing happened. No logo appeared
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Debbie Gruger
(@DebAG) reported
@FitbitSupport I got a new phone and set up, but I can’t turn my message notifications on. Can you help
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Signaller
(@wrkirkwood) reported
@fitbit rip off Britain is now called Fitbit. Buy at £159 a new Versa2 in September have it certified broken in October and a refurbished second hand one sent as a replacement. Wish i had bought a superior iWatch and get a 1st class service instead of this rubbish shame fitbit
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Carol_Louise
(@caroltACP) reported
@FitbitSupport despite asking for help with my Fitbit last night - the problem has still not been resolved and now no-one is responding to my DMs
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Julie Stars
(@starsjulie) reported
Is @fitbitsupport meant to be a live chat when you DM? ....I'm still waiting....and this is after trying unsuccessfully throughout the last two days to get help via their website live chat.
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Vikki
(@Wattsit01) reported
from
Swanley, England
@FitbitSupport since adding my daughters ace 2 to my fitbit app it's been stuck, I've uninstalled and reinstalled twice, what is the problem please can someone help?
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TheOtherJared
(@JXBach) reported
@maklelan @fitbit my solution to a similar predicament (got signed up for a christian singles dating website) - since I never got help from the website itself - was to simply block (mark as spam) the emails.
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Craig Adams
(@ScubaSteve80085) reported
@FitbitSupport your online chat is "unavailable" can I get some help with my fitbit Ionic
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Nat
(@HashtagZoid) reported
Morning @FitbitSupport my Blaze has stopped charging and an overheating symbol keeps appearing on the screen when I try to charge it.. please help
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Arina Victoria Tømte
(@Arina_Tmte) reported
@FitbitSupport I have a fitbit charge 3 and my wristbands have snapped... first the one with the holes snapped so i changed to the Large one. And now the strap with the clasp broke! This is the second watch I have had with the same issue....
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Jessica Kazemba
(@JessicaKazemba) reported
@FitbitSupport I got my fitbit charge 3 in Feb 2020. Over the past 2 weeks the screen has gone dim the screen is no longer readable. I have tried all trouble shooting. Please advise.
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Meagain
(@Lorrainen611) reported
@LizMakesNoise Ho no. Good to know. Bad enough @fitbit does that. But at least it reminds me to eat, LOL
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