Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Corina Leuch 💉💉
(@CorinaLeuch) reported
@FitbitSupport hey fitbit. Why is my flex 2 not working? It‘s not charcjing and when plugged in, it keeps blinking. I tried restartimg ss suggested in the forum but that won‘t work either
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iamprimortal
(@iamprimortal) reported
@FitbitSupport Thanks confirming how inept you guys are. I provided a link to a thread on your own community describing what the problem is, but yet you still ask me what the issue is.
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Zoe Anderson
(@ZoeAnderson) reported
Help @FitbitSupport @FitbitUK I've gone from charging my Versa 2 every five days or so to having to charge it every day - this has only started this week. What do you advise?
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Frederico Ferrari
(@CucinaFerrari) reported
@fitbit Hey @FitbitSupport I upgraded to a Charge 4 becasue of the Sp02 readings and now the entire Fitbit community appears to be having a problem getting SP02 readings!!! What gives?
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Paul Barile
(@lyricalone) reported
@fitbit has the worst customer service model in the history of retail. #shameful
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Sparky
(@Dsparky120) reported
@FitbitSupport Why? You’ve never been able to help
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#sun
(@sun45775911) reported
from
Centurion, Gauteng
@FitbitSupport the worst service. For 3 months after numerous calls and emails my smart phone after 6 months broken and still waiting for delivery.
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WerLecktWenJetztWo
(@little_plumb) reported
@FitbitSupport What's up with the Bluetooth connectivity of your devices? Several reports can be found with no solution. Restarting devices didn't help. Can't even connect out of society (no other BT signals interfering) firmware up to date in my case it's a charge 2.
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Kaila Proulx
(@Healthy_Helper) reported
@FitbitSupport can’t acquire gps or sync to @Strava. Please fix this ASAP.
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hollie
(@gonegirIss) reported
@FitbitSupport my fitbit versa 2 has been failing to sync so many times over the past couple of weeks. i have managed to fix it once and now it won't do anything.
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Gaurav Jain
(@GauravJ12221987) reported
@FitbitIN @FitbitSupport @fitbit I have a charge 3 watch that suddenly turned black without me having any damage to it.What is this trash service.The watch screen is half black and I cannot even see the time properly.Never in my life will I buy a fitbit .Poor service.Give reply.
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Heidi
(@hcmp_heidi) reported
@FitbitSupport After looking at the Community page, there seem to be a lot of people experiencing the same issue with their Inspire trackers yet @fitbit doesn’t seem to be addressing this other than offering discounts that can’t be used.
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Shelley
(@Chiwilla) reported
@FitbitSupport @ashleyjm1287 But when it breaks a second time, which it will AND within the two-year time frame, then under those same regs, you HAVE TO offer me a full refund And so on. Every two years, a brand new Fitbit. Problem solved.
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fmckinnon
(@fmckinnon) reported
@NickKalkounis what's the chance that 1) you'll even see this tweet, and that 2) you can fix your AWESOME "Create Dayone Journal entry when Fitbit weight logged" IFTT applet? It hasn't worked for a while now. #Fitbit @dayoneapp @fitbit
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katie
(@katiemaeox) reported
@FitbitSupport hey my mum wants to cancel her trial but it is not letting us when we click the link you have sent us on email?? Please help
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