Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Carol Montgomery
(@Caro_Montgomery) reported
@FitbitSupport I have been sent several damaged Fitbit units including a supposed warranty replacement. Never had such poor product or customer service.
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Ray
(@rayjerrett) reported
@FitbitSupport hi on my Fitbit inspire hr, the screen keeps flickering/jumps and is unreadable, can u help I only got it on Xmas day!
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Kimberly Vance
(@kimvance80) reported
@FitbitSupport my Charge 3 has stopped tracking heartbeat and sleep and the firmware update continues to fail (tried about 7 times now). I have tried all advice (except a factory reset) in the community and linked articles to no avail. Any help would be appreciated. Thanks!
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Chris Williams
(@chris31799) reported
@FitbitSupport Dear Team, I'm sorry to report that my wife's replacement Fitbit Versa Lite appears to be going the same way as the original. It's losing time, hours not minutes or seconds and refusing to sync even after restarting. Help!
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Diaper 🧷Don...WAAAAAAAAAAAAAAAAAA!
(@LaurieSorensen7) reported
@FitbitSupport Jesus Christ, this is the most idiotic reply you could send me! What other ******* charging device would fit? Get your **** together, and don’t bother with the canned response! I’ll be shopping else where, from now on!
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Ashni
(@ashni_k) reported
@fitbit hi I've been trying to get calls and whatsapp notifications on my fitbit versa3 for a few weeks now. Managed to get calls working once but it has also stopped. Fitbit app re-downloaded. Devices restarted. Please help.
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rachael
(@rachNkev18) reported
@adam23536540 @FitbitSupport I have almost same issue with versa lite... screen went blank on me this morning tried everything and according to my app its firmware is up to date
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rachael
(@rachNkev18) reported
@FitbitSupport i have had my versa lite for approx a yr and the screen decided to go blank on me this morning tried full reset and charged fully! Please help??
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Sarah Bergg
(@LoobieLoo72) reported
Terrible terrible customer service from @FitbitSupport. I wonder who they outsourced support to? Or has this company just totally gone down the pan?
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anda
(@anda48761089) reported
@FitbitSupport I would leave a comment for yoga if i could. I have the impression that you close the subject. And i can see different answers with the same problem as me, that the yoga videos are no longer available. Maybe I will choose yoga international for the future instead of premium!
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Russell Hicks
(@Hicks32) reported
@FitbitSupport the heart rate and sleep tracker on my versa 2 has stopped working. The lazer on the back does not light up. I have tried every recommended action to resolve this issue and to no avail. Please help.
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Miss K
(@kic2040) reported
@FitbitSupport I have a fitbit versa 2 Rose gold and it has completely damaged my wrist. Not impressed I will not wear it anymore and all the money I've paid has gone to waste. This issue need to be sorted !!
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Lee Scott
(@leescott24) reported
@FitbitSupport forums and help pages offer no solid advice or guidance as to how to fix fitbit ace 2 watches showing no data for sleep on the device, yet its all on the phone device and syncs fine, also on latest software too... any ideas my children want to see there sleep time
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Scott McLean
(@AGingerScot) reported
@mhdalshami @FitbitSupport I'm just scrolling through to see who else has this issue... I'm exact same on a brand new Versa 3. 100% at 00.01 this morning. Now down to 67% 15 hours of ater. I've got a ticket with support but the issue has to be a software thing. Find out soon enough !
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Jocelyn Shuman
(@JocelynShuman) reported
@FitbitSupport my Charge 2 completely bricked, doesn't turn on, doesn't charge, no sign of life at all. Please contact me with advice on how to fix this issue.
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