Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 18 |
| Proctorville, OH | 2 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
| Whitman, MA | 1 |
| Newnan, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme Soutar
(@SoutarGraeme) reported
@FitbitSupport @FitbitUK My last 2 Fitbit sense watches have stopped charging, is this a common fault? Can you help? I’m really keen to have this watch working properly for the lifestyle monitoring it gives.
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Maria Harper
(@Mazzykins) reported
@FitbitSupport I spoke via a live chat re my charge 4, the clip on the device that connects to the strap has broken can i get this repaired or covered under warranty (if Im still in warranty) live chat was not really helpful just said it would be passed on, had no email reply
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John Thomas
(@jt2354) reported
@FitbitSupport So, now it's the 11th business day since the replacement Sense you sent has not arrived. Silence is all I hear. I don't expect the replacement device will work any more reliably than the last one. Reading around there's probably something fundamental broken...
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ANKIT BHARGAVA
(@ANKITBH55007876) reported
@AmazonHelp @FitbitSupport I have purchased a Fitbit sense 2 from your website but the watch display is not working hence seeking your help in getting it replaced. As @FitbitSupport is denying to replace it. Sharing the details through DM
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Janene Scurfield
(@JaneneScurfiel1) reported
from
Bleasby, England
@FitbitSupport Ive received replies via email & Twitter. I’ve had to repeat my issue repeatedly. All I’ve asked for is a shipping label. I haven’t had use of my Fitbit since Oct 8. Do you want to keep me as a customer? If so, please act as if you do.
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LetsGoBrandon
(@Ben_ben_s) reported
@JeffKGutierrez @fitbit Not being a fatty in the first place would help a lot
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Arlene Shumaker
(@BoatMateARS) reported
@FitbitSupport I have tried those tips. This is an issue that’s been known to you for years. I just updated firmware and had high hopes that it contained a fix for this, but didn’t. It’s been 5 weeks without a sleep score.
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Smitty
(@NJSmitty8) reported
@FitbitSupport on my app for my Fitbit Charge 3 it is showing no measurements for active minutes. However it says I have 86 minutes on the main screen. I have reset my Fitbit. I have shut down and restarted my phone. Can let me know how to fix this?
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Yuric van Brenk
(@Yuricvb) reported
@FitbitSupport unfortunately I am unable to access my Fitbit app. At the moment im in the Himalaya, Nepal. Would love to sync my hike. The error message said my IP address had been blocked by Fitbit. @FitbitSupport
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Donald McCarty
(@donaldmccarty) reported
@FitbitSupport Let's keep the issue and the support public.
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Hélène Degryse
(@LNdegryseNL) reported
from
Amsterdam, Provincie Noord-Holland
@FitbitSupport Ok I just sent the details as requested. I hope you can solve this problem…
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S Davies
(@sallydavies06) reported
@FitbitSupport It’s stopped working , I’ve done all the recommendations but it’s not working 😳
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Nicolas
(@nerynicolasv) reported
@FitbitSupport Fitshit! website is having an issue, It does not sent email for password recovery, I just created my account and @Google Smart Lock messed up with the password It generated and now I ended up with a useless device
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Tsholo Thuntsi
(@Tsholos_Thu) reported
@FitbitSupport I am struggling to get call notifications on versa 4, had it on versa 2. I only want call notifications activated. Please help
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Lyriam Lobo
(@lobo_lyriam) reported
@fitbit We had 3 fitbits in our house hold. One worked for a few weeks, the rest was straight garbage, never worked. I contacted customer service who told to send it back for repair/refund and never heard from fitbit again. 100% not impressed.
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