Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 3
Suffield, CT 1
Wertheim, Baden-Württemberg Region 1
Philadelphia, PA 1
Ghāziābād, UP 1
West Mifflin, PA 1
Neukirchen, Schleswig-Holstein 1
Traverse City, MI 1
West Chicago, IL 1
Toronto, ON 1
Versailles, KY 1
Saint Clairsville, OH 1
Florence, SC 1
Longquan, Shanxi Sheng 1
Clearwater, FL 1
Carrollton, OH 1
Charlotte, NC 1
Düsseldorf, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • mowensie mark owens (@mowensie) reported

    @FitbitSupport Hi the screen has fallen off on my Fitbit Sense. It has also stopped working entirely now, literally just a blank screen. What can be done to help?

  • taimnisameer Sameer Taimni (@taimnisameer) reported

    @FitbitSupport Yes you did but it is not helping! You are giving me generic replies which are not working. I want to escalate this issue. Whom can I contact within your company?

  • RickvandeVoort Rick (@RickvandeVoort) reported

    @FitbitSupport I can't synchronize my Fitbit Sense since the latest IOS update, what's the problem?

  • p_grover Parag Grover (@p_grover) reported

    @FitbitSupport Hi My Fitbit charge 5 is showing red light continuously and not recording any data. Pls help . Your chat function is also not working under help & support. I have tried all possible troubleshooting steps but in vain. Kindly suggest the solution

  • kancewe Kan C Ewe (@kancewe) (@kancewe) reported

    @FitbitSupport Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!

  • LisaTho48730160 LB (@LisaTho48730160) reported

    Well that’s my @fitbit @FitbitSupport sense 2 died after 6 months. £300+ watch. This is the 3rd or fourth time I’ve had fitbit watches glitch and need replacement. Fitbit is great at giving you a replacement or 50% off a newer model but it’s the inconvenience. Sick of it

  • JadeOMalley Jade O'Malley (@JadeOMalley) reported

    Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all I have but been able to use my watch for ages 😤

  • JadeOMalley Jade O'Malley (@JadeOMalley) reported

    Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all. I have not been able to use my watch for ages 😤

  • SkipStoddard Skip (@SkipStoddard) reported

    @FlyWJP @fitbit That be the worst

  • azamkhan0141 Azam khan (@azamkhan0141) reported

    @FitbitSupport Re: Smart watch not charging - #48936171 [ ref:_00D40N2lj._5005a2UsQP8:ref ] this is my complain no I request the CEO of fitbit company to solve my problem I have a fitbit senses 2 because i have not charged even once i tried many times but it is not charging

  • MaronoD Manuel Maroño D. (@MaronoD) reported

    @FitbitSupport Hello, my Versa 2 shows one hour ahead of what it currently is and I have not been able to fix it. I went to my App and confirmed my city but it seems that it brings an old summer time, not the current one. How can you help me? Thanks in advance.

  • kancewe Kan C Ewe (@kancewe) (@kancewe) reported

    @fitbit Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!

  • BeardyLox BeardyLox (@BeardyLox) reported

    @FitbitSupport the whole top part of my charge 4 band/strap holder has come off. Is there a way to fix this?

  • ngumeh NgumeH (@ngumeh) reported

    @FitbitSupport hi I bought 3 pieces fitbit charge 4 for my mom, son and wife. All 3 have the band broken. Please help I'm in kenya

  • coolsilver CoolSilver 🇺🇸 // NINER TANGO ONE (@coolsilver) reported

    @FitbitSupport I hate your packaging for a replacement device. Glad I don't need new straps cause normally those snap first before the device goes to ****

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