Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Loz13060322 Lorrainemcgowan54@gmail.com (@Loz13060322) reported

    @koprtop @FitbitSupport I have the same problem, I've tried deleting the watch with my phone then reload it, then it works but not the way to go every morning

  • TejasKat TejasKat (@TejasKat) reported

    @FitbitSupport Just found your reply. Already deleted @Pandora. Getting @Spotify set-up. Long time customer at both 🎶 sites. The problem was with your download not having the last 2 Versa and products on it. The HP app would not recognize the Versa 3. I want the data back Pandora gobbled up.

  • TejasKat TejasKat (@TejasKat) reported

    @FitbitSupport I just remembered I have a small (wimpy) HP Windows 10 laptop I bought for my weather station, that didn't work very well. Will get that out of storage, booted up, and get the Fitbit Connect running. Thanks for your help. Will let you know within the hour (hopefully) if it works.

  • citycntrybeach getreal (@citycntrybeach) reported

    @fitbit wtf? Why doesn’t the fibricheck work on versa2 I thought I bought one of the newest versions but the charge version has it???

  • DDBFPL2021 ddbbwfc10 (@DDBFPL2021) reported

    @FitbitSupport hi I need help ASAP please

  • NYC_Jen_ Jen (@NYC_Jen_) reported

    @FitbitSupport Customer service for FitBit is the worst i have ever experienced.

  • BeccMoore Becc Moore (@BeccMoore) reported from Melbourne, State of Victoria

    HELP @FitbitSupport my exercise app has stopped working. It just crashes every time and won't open! I've reinstalled and logged back in but no good...

  • MushroomWonders Mel Atonin ™ 🍄🍄🍄 (@MushroomWonders) reported

    @FitbitSupport Hi. The restart sorted it. Seems quite a common occurrence. Are your Devs looking at a fix? Cheers. 👍

  • ahber58 allan (@ahber58) reported

    @FitbitSupport when I’m in the app and told by your rep to set up a device, my call gets disconnected. It’s happened repeatedly. Now, I’m disconnected with no hope. Case 44118169. Please help. I’ve been through five reps.

  • NinaOBr77619554 Nina O'Brien (@NinaOBr77619554) reported

    @FitbitSupport free 12 months Premium subscription ends 21st but I can't figure out how to cancel (poor instructions which don't work). Please help.

  • GetUpForWhat1 80085.eth (@GetUpForWhat1) reported

    Hey, @fitbit - could you tell @Spotify to turn down the music when I fall asleep?

  • CarpeDeezTweets Rye Guy Carpe (@CarpeDeezTweets) reported

    @FitbitSupport My time will now update. How do I fix this?

  • seawitchursula1 seawitch (@seawitchursula1) reported

    @fitbit promised 2 day GUARANTEE just got notice now 1 week ? WTF going to buy today so i can return my promised 2 day GUARANTEE that doesnt happen !

  • RajuPat49668685 Raju Patil (@RajuPat49668685) reported

    @FitbitSupport My Fitbit Versa not getting charged ? I’m in India and seems you don’t after sales in India.please help

  • oldernsmarter Lilac (@oldernsmarter) reported

    @jaydee1389 @fitbit What? That's bullshit @fitbit needs to fix this NOW

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