Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Robert
(@RobertvdBerg) reported
@fitbitsupport I don’t know what you changed in the app, but it is now as slow as a snail... The app freezes regularly. Just updated it this morning but no improvement.. version 3.39.1
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WeepingAngel
(@palawalla1) reported
Can't sync my @fitbit again. Is the system down AGAIN? I am NOT spending an hour trying to fix a network problem again. @FitbitSupport
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Paul Nixon
(@NixonPD) reported
@FitbitSupport I think I’ve just sorted it. I tried everything apart from deleting the app completely then reinstalling it. I’ve just done that and it seems to be working again. Cheers for getting back to me so quickly. If it goes down again I’ll be in touch.
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Writer Michele ✊🏽
(@MPittmanWrites) reported
@FitbitSupport are you kidding me??? I have to delete my account and set up a new one because I no longer have access to my login email in order to change my pw?? Why do you offer an option online for 'alternate ways to recover your account' if it's impossible? Unbelievable
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earth goddess
(@itonelovely) reported
@FitbitSupport they know wtf they’re doing. it’s on purpose
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Callum Honeybun
(@CallumHoneybun) reported
@FitbitSupport Syncing isn’t the issue, the issue is it doesn’t store on the watch. I add the water, it says water, today, 1000ml. I go back to the today menu and the amount I just logged has gone.
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Andre Chris
(@A_Christod) reported
from
Enfield Lock, England
@FitbitSupport I need help seeing my WhatsApp messages on my Fitbit. The notifications button on my app doesn’t work. Can someone please help me?
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Karl O'Sullivan
(@SullyK_23) reported
from
Kirk Ella, England
Hey @FitbitSupport can you contact me please, have an issue with my ionic 👋
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Writer Michele ✊🏽
(@MPittmanWrites) reported
Omg. 20 min on phone for the end result to be I'm **** out of luck because I dont have access to my login email. & when I kept saying to the supervisor "So what you're telling me is you can't help me" he just kept repeating You will need access to your login email. @fitbit sucks
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Rob
(@The_Real_Klaatu) reported
@FitbitSupport My device syncs to the app, but sleep tracking does not seem to be working for the last three days. Is this a known broader issue that's being worked on, or is mine an isolated case?
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Love Larsen
(@LoveLarsen1) reported
@FitbitSupport how do I fix the problem:Fitbit sence not change
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Jeanette broster
(@Jeanettebroste1) reported
@FitbitSupport why’s my versa 2 app frozen could you help
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John Butler
(@JohnBut12515827) reported
@FitbitSupport hi there I have the versa 2 iv noticed my use time has gone from 4 5 days to less than 24 hours please help
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Mandy K ︽✵︽
(@ImAmandaJulius) reported
Hey @fitbit @FitbitSupport why is the Sleep section of your app SO SLOW? I've noticed it over the past couple of weeks. I have to wait a long time to add/change sleep or even navigate around the area.
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Seona
(@_helloseona) reported
@FitbitSupport Thanks, correct cable, I’ve restarted it and everything works, tracker etc ...but only when on charge. I’ve tried to log in but again having trouble getting into my account too.
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