Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Cresswell
(@Lazycat28) reported
@FitbitSupport can I get a refund for my premium? I've had it on trial for 6 months and I do not use it at all. Thought my 1st payment was meant to come out next month. Please can you help?
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Greg
(@PleonasticTaunt) reported
@ChapmanJulieann @fitbit I like the FitBit app better than MyFitnessPal. I never understood the cult fascination with MFP when it’s a terrible app. So I’ve held on for so long, but this watch feels like the herald of Android-only support.
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Bobby Joe
(@apellbob) reported
@fitbit Get the Sense, Sense 2 or Versa 3 or 4 if you know what's good for you. Pixel isn't ready, has poor battery life.
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Green Bin Tax 👎👎
(@ChrisJeff888) reported
@ArgosHelpers @FitbitUK @FitbitSupport Fitbit you support is pretty naff 2 months no reply or replacement charging lead Very poor support 👎👎
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Hypnotix 🎃
(@Hypnotix802) reported
Can someone explain to me why @google acquired @fitbit and then took a watch that had almost a week battery life and chopped it down to a day?🤔#pixelwatch
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Icaro
(@SankoshRiver) reported
@FitbitSupport That's all you guys at support suggest and have in the past. It's not about syncing the data, not about my phone, not about the latest version. The problem is in your system and it gets lazier on weekends, if that could ever happen. Someone is not doing its job for a long time.
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NIO Finance
(@NIOFinance) reported
@FitbitSupport @FitbitES @FitbitUK Hi, since Jan 2022 you confirmed me for a fitbit ionic refund (ref number 2022031804837476). Since then you have never resolved the issue, after multiple escalations and phone calls. I am still waiting for a solution, emails are never answered.
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Michelle Clay
(@michmarieclay) reported
And to add insult to injury, I got this one because my last one got water damage despite claiming to be water resistant up to 50 meters and it was barely in water for very long. Did they help? Nope. It was out of warranty…cool. @fitbit @FitbitSupport
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Eileen Bare-Bones 🔜 Gamehole Con
(@grphcnvltywife) reported
@fitbit I've been a customer for nine or so years. Your terrible charger design just lost my future business. $20 plus shipping every four to six months for a charger that breaks is not a good look. I thought it was just me, but the reviews are pretty consistent.
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WeirderIsGood 🇺🇸
(@WeirderIsGood) reported
@FitbitSupport — is there a problem with the app?
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ᴅᴀᴠᴇ ᴍᴜʟ
(@Dave_Mul) reported
@FitbitSupport is there currently a known issue with call notifications not working on the fitbit charge 5 with a Samsung S21? I have noticed its not worked for several weeks now.
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Molly Dies
(@mollydies) reported
Why is @Google actively trying to make @fitbit terrible? Can we have some nice things in this world? 😐
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Shruti
(@_ShrutiShekhar) reported
@FitbitIN @FitbitSupport @fitbit it's been months since the ionic recall issue , multiple phone calls to your call centre and I still have not received my refund.Where is the accountability of your process?
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djSPUD
(@spudje) reported
@DigitalRiverInc Hello, I placed an order at @FitbitSupport and payed with Paypal through you. The Paypal transaction was successful and the Fitbit order seemed OK, but I never got a confirmation and Fitbit can't find the order. Can you help?
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Icaro
(@SankoshRiver) reported
@FitbitSupport Completed over 250 steps the first 2h, system confirmed and now wiped them out. This has been happening for months, mostly on weekend and Fitbit has known its system doesn't work as it should, but does nothing to fix it. I am fed-up and will write directly to Mr. Pichai.
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