Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bluestreak
(@BluestreakBTHR) reported
@fitbit WTF. It’s been suggested and voted on since 2015!! Just do it already.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@Tombeau1972 @fitbit As this is sold as a health monitor, I wonder how many lives are at risk. I hope the Fitbit support team, who do noting to help us, know their pay check comes from the money stolen from us!
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Abhi
(@i_ankittt) reported
@FitbitSupport Hi guys, I have received a replacement band from Fitbit couple of months ago and for the second time it was broken without even heavy usage.. it is out of warranty currently but I wonder if you can help me in any ways.
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JoanneMaria #NeverForgetJan6 #UNION #Resist #Vote
(@JoanneMaria3) reported
@FitbitSupport My zone minutes aren’t showing up. I have an Inspire 2. How do I fix this. Please help. Thank you.
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🌻Dr. Angela🌻
(@prism68) reported
@fitbit I already went down this rabbit hole on Facebook with you. I was told to deal with it, basically. So, I just want to make sure everybody else is aware of what kind of company you are.
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Marlene Stalter
(@yborgirl50) reported
@FitbitSupport Am getting a "Nothing new here"message on my Fitbit Inspire. Nothing else shows on the screen How do I fix it?
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Mihai Maruseac
(@mihaimaruseac) reported
Two things to say to @fitbit @FitbitSupport @FitbitDev 1. Stop asking to login again each time I open the web UI on the same computer. 2. Please, SMS 2FA is bad. Only gives the illusion of security, but it is not. Either do TOTP one or none at all.
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Karen Bavister
(@MrsBav77) reported
@FitbitSupport A week since I first contacted Fitbit with my issue still no resolution to my issue despite numerous attempts with direct messages. Promise I would get an email but nothing!! Disgusting customer service!
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John Rees
(@johnleerees) reported
@FitbitSupport My Son’s Fitbit Ace3 strap has broken again (2nd time). spoke with customer support and got a case number then I sent the pictures through within a few minutes and got an auto response that the case had been closed. Haven’t heard anything since. How to proceed?
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samuel
(@samuelesque) reported
Brand new @fitbit (3 days old) had a defect. Important little bit of plastic snapped off. ~90 seconds in a live chat + a photo with the broken bit, and they had a replacement ready for me. Huge props to @FitbitSupport for their excellent headache-free service.
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Dr. D
(@thinkingshop) reported
@FitbitSupport worst customer service ever on the Sense defective Smartwatch. No one should buy this device as the screen dies/stops responding #fitbit #productfail #smartwatch
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Dr A'shek
(@abhshk2809) reported
Hello @FitbitSupport I hv a screen issue with fitbit versa 2. It's not working. Is it repairable or not..?? And if yes then where should I contact..?? Thanks...
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OpinionatedTaterTot
(@TaterTots4Me) reported
@fitbit I'm sure it doesn't since it was a hand-me-down from someone who upgraded theirs. But even then two failures within the same 3 weeks is a bit much. And I cannot get this one to give me text/phone notifications either.
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Karen Daugherty
(@karen78759) reported
@FitbitSupport Now they are saying that they have had a problem releasing PayPal payments for several weeks and have no ETA on when that will be resolved.
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nitin sharma
(@nitinsbs) reported
@FitbitSupport @fitbit @FitbitSupport what made you think i dint reach to your refund center. They only one answer “sorry but we cant help you” i mean what do you expect me to do now ??
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