Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 11 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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M
(@M__Painter) reported
@ShaunStent @TheNameIsIsh @FitbitSupport Same thing happened when I tried to help my mom with hers. Did you deal with them directly or through a store you got it from? I ended up having to deal with the store and they gave me a new one because the old one was "destroyed" at the fitbit place+they just never followed up
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queenb
(@scorpiioqueenn) reported
Came back to tweet instead of just lurk to ask why the actual **** @Apple has the worst customer service I've ever experienced in my life. They are worse than @fitbit on god.
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Lokesh Sanapalli
(@LSanapalli) reported
@FitbitSupport my fitbit inspire 2 is not charging. I bought it from fitbit website. I don’t find order history anywhere and when i click on help it loads blank page. Need help
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Chadi Ghazal
(@chadi_ghazal) reported
@FitbitSupport Hello support, I am trying to add my ionic watch to my fitbit app after updating the app, it is not working, it says device is locked or something like that. Please let me know how to solve it.
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Joanne Buchanan
(@buchananj2807) reported
@fitbit he has contacted this number several times and nobody can help other than say refund was approved on 22 June. A delay is one thing but this is now double the time it should have taken. He is contacting consumer advice at present as to how to proceed from here.
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Kaatie ☆
(@katiefarmer3) reported
@fitbit @FitbitSupport @FitbitUK Why has my Versa 2 just stopped receiving my texts today? I've tried everything online. No idea why it just stopped. I updated the device last night. How do I fix it? I need it for work.
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Matthew Wragg
(@mattwragg94) reported
Absolutely terrible customer service from @fitbit as part of the Ionic recall, I’ve been waiting over 8 weeks for a refund when I was promised 3-6 weeks. Just called their dedicated recall team and all they could say was my refund was ‘processing’ but no date when I will be paid!
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Caitlin
(@inthejerseyrain) reported
Honestly though I'm kind of impressed with @fitbit for this. I would have expected it to chirp at me about getting my exercise in at all costs and today is exactly the kind of day that gets me into trouble from pushing myself when I shouldn't. I needed this reminder.
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MissMcButterfly
(@MissMcButterfly) reported
@fitbit Was just a bad update... it happens... but wish there had been notice on the app or email before panic set in thinking something was wrong with me. I already sleep like crap. Last thing I want to see is that my breathing stopped.
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Dawn Hall
(@Dawn___Hall) reported
@FitbitSupport I sent a video on Monday, the issue is the strap continously detaches from the device including falling off when I sleep. I've had to switch to the plastic strap. I bought the luxe for the jewellery style but now unusable like that. I should have stuck with the HR I was using
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Francis Roque
(@francisroque) reported
@FitbitSupport my Charge 4 no longer displays the screen when I rotate my wrist, any suggestions on how to fix? This one is less than a year old.
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Dr Eva Lantsoght
(@evalantsoght) reported
@ShaunStent @fitbit I wasn’t aware they are doing such a bad job! Are my right any different if I got it through the Dutch branch of Fitbit?
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Christopher Key
(@Christo43797315) reported
@MustafaAAEEA @fitbit Im having the same issue. Terrible service.
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Steven De Nazareth
(@stevedenazareth) reported
How can anyone be so religious to update their weight, what they ate, drank and what exercises they did?? Every minute of the day, 16 hours and yes, I've had trouble with my tracking and connecting to @fitbit and @Garmin...
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@evalantsoght @fitbit Dr Eva I can help you with that. A majority of us are now entering our 6 month of waiting. Fitbit will do noting to help us, only tell us to wait longer. I have reported them to the FTC, BBB and Consumer Product Safety Commission. It appears they are ignoring those also.
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