Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Indianapolis, IN | 1 |
| Sarreguemines, ACAL | 1 |
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ankit Srivastava (@ankit_0202) reported@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.
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Aden (@anaden2023) reported@schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.
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Kerry Patricia (@Kerry_Patricia) reportedKinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport
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Dale Kristina Valiukas (@dkvaliukas) reported@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
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pissdrinker (@pissdrinker7886) reportedLife is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport Fitbit, im a paid premium subscriber, and why am I anticipating a problem each morning? Now, I can't even send you a private message. What's going on? I get a spo2 score whenever they feel like giving it to me. Please straighten this out and tell me how to get my score, please?
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
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alt-your-ristics (@EugeneGeis) reported@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
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Ram Vyas (@vyas_ram) reported@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Kurtis Stirling ⚡🏴 🇳🇿 (@Kurtis_NZ) reported@FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX
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