Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • bkuhlorelse Ben Kuhl (@bkuhlorelse) reported

    @FitbitSupport Uninstalling the app and reinstalling it appears to have resolved the issue

  • tabtabcola Tab (@tabtabcola) reported

    @FitbitSupport breathing rate and detailed sleep have not tracked the last 3 nights. Please help fix.

  • PRawcliffe Paul Rawcliffe (@PRawcliffe) reported

    @RansariyaHritik @fitbit I suggest you take a look at your suggestions board @FitbitSupport. Almost a thousand people requesting restoring the ability of downloading music, to be able listen offline.

  • louisandivy louis and ivy (@louisandivy) reported

    @FitbitSupport Hello, I have just bought a Fitbit Versa 3. However the step count is vastly inaccurate - it measures 100 steps before I’ve got out of bed, and 10,000 steps when I’ve been working indoors all day. If this isn’t accurate I will need to return it - can you help pls?

  • zandiii_a zandiiLove! (@zandiii_a) reported

    @FitbitSupport my versa lite hasn’t turning on since last Friday, I charged it as usual and didn’t work. The screen is on for seconds but it shows black, the app/ Bluetooth phone is not detecting it. What can I do? Help 😭

  • steholmes Steve Holmes (@steholmes) reported

    @FitbitUK @FitbitSupport trying to cancel premium is ridiculous and has turned any association of the Fitbit brand into trash for me. Cancel my freakin premium!

  • FrankyRN51 Franky 55 (@FrankyRN51) reported

    Ok im@gonna get a @fitbit charge 4 to help me get healthier. Anyone else for one?

  • Rblifespeak Richa Barua (@Rblifespeak) reported

    @FitbitSupport my versa lite is within the manufacturing warranty period ( buy: August 2020) and it's stopped functioning. What is the procedure for replacement? Plssss help

  • cinzia4371 Cinzia Mastrosimone (@cinzia4371) reported

    Hi, the volume of the microphone, by answering a phone call, is really low. Would using Bluetooth headphones be of help to solve this issue? Thank you.@FitbitSupport

  • junnanmai ジュン (@junnanmai) reported

    @FitbitSupport Thank you for your help. Recently, the active time of the app has dropped sharply. The active time after exercising was 60 minutes, but the next time I open the app, it is reduced to 10 minutes. Why? please tell me.

  • jaxkat14 Jackii (@jaxkat14) reported

    @FitbitSupport I upgraded to the charge 4 after my 3 kept resetting/not counting my steps. I just walked about 11,000 steps and it’s back down to 3,800! I have reset it again but this is extremely frustrating!

  • x_lules Lourdes (@x_lules) reported

    @FitbitSupport hello!! My Bluetooth doesnt find my watch. I tried to restart the phone, download the app.. And nothing. It is a problem of thw watch, as Bluetooth cannot find it. The watch has 3 weeks!! Please, help!

  • mancbabe Tineka Owen (@mancbabe) reported from Manchester, England

    @FitbitSupport again the code you gave me isn’t working. Can you help?

  • WebDublin Patrick Comerford (@WebDublin) reported

    @FitbitSupport hi, my fitbit has stopped charging. How do I fix this?

  • bjverzal I’m just a Bill 🦅⛈🍕✝️🚴🚒💻 🍺 🏳️‍🌈 (@bjverzal) reported

    @fitbit @FitbitSupport hello. The past two days, my heart rate is not showing up in my sleep. I just deleted the app and reinstalled it… Do you know if this will fix the problem or not tonight?

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