Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • RichardVergara Richard Vergara (@RichardVergara) reported

    I think it’s absolutely **** that @fitbit @FitbitSupport claims there Fitbit Charge 5 is water resistant I got about 5 drops of water on it now it’s dead! How is that water resistant? Never buy there products they lie about what they can do and don’t do!

  • stechb0 stechb0 (@stechb0) reported

    @Kerry_Patricia @FitbitSupport I also have this issue which started this morning...

  • trjamallen TJ Allen (@trjamallen) reported

    @FitbitSupport is there an issue with the Stress Management score. I have a versa 2 & it works, then doesn’t & does again. Has nothing to do with me wearing it as I rarely take it off. It also keeps getting disconnected from Bluetooth. My charge 2 meanwhile has no issues.

  • GrannySmith1992 Lesley Smith (@GrannySmith1992) reported

    @FitbitSupport I've had my Versa for a while, it's suddenly showing a black screen. Tried a restart, seems dead, even though on charge for 36 hours! Any help would be appreciated-I miss it 😪

  • vermatanmay4 Tanmay (@vermatanmay4) reported

    @FitbitSupport I have a Fitbit Charge 6, purchased in Oct 2023, and it's now out of warranty. The watch is not charging at all despite trying multiple chargers. I believe the issue is with the charging plate or internal connector. (1/2)

  • WES_1711 S Williams (@WES_1711) reported

    @FitbitSupport I’ve done that but that’s just syncing it isn’t it? When I connect it to the charger it syncs fine, it’s getting it to not switch off randomly that’s the issue. I’ve just connected it and it came back to life with 97% battery thinking it was 8.06am, it was actually 10.57 am.

  • RaineHarts sarah raine (@RaineHarts) reported

    @FitbitSupport @fitbit Charge 2 has stopped syncing. Exercised, read readings on watch but the App will not pick up the data. This is the 3rd watch I have bought from you, was told to buy a new phone, which I have done, but problem still here!!! Yes, I Dmd you on Monday.

  • WES_1711 S Williams (@WES_1711) reported

    @FitbitSupport hi, my charge 5 keeps freezing and stopping working, it then has to be connected to the charger to work again and never has less than 70% charge when I reconnect it. Can you help? I’ve reset it, changed the clock face etc. Thet doesn’t help.

  • Bobo_19_77 Bobo (@Bobo_19_77) reported

    @FitbitSupport my Fitbit versa 4 is not working. I can’t even get it to turn on! I couldn’t get it to sync this morning. Now I’ve got nothing!

  • Rizabellepow Rita Powell (@Rizabellepow) reported

    Is anyone else having trouble with their @FitbitSupport ???

  • SarahMulchsx1 Sarah Mulchrone (@SarahMulchsx1) reported

    @JennBrindleyUbl @madebygoogle @fitbit Also seeing this issue for a number of weeks/ months now

  • Cavalcadewhimsy DeinGesicht 🍳 (@Cavalcadewhimsy) reported

    Is there a known issue with the android app today @FitbitSupport? Not logging food correctly in spite of trying every fix. Please advise. Ongoing for hours now

  • Rachel_Coombs Rachel (@Rachel_Coombs) reported

    @FitbitSupport hi my charge 6 keeps disconnecting from my phone constantly so when people ring me, it doesn’t notify me. Have to keep opening the app to re-sync which is v annoying. I had my inspire HR for over 5 years and never had this issue.

  • vermatanmay4 Tanmay (@vermatanmay4) reported

    @FitbitSupport Since I'm in India and there's no official repair center here, can you guide me on how to proceed? Is there a paid repair or replacement option available for out-of-warranty devices? It's a very expensive fitness tracker so help me someway to get it working again..

  • jackkart1011 Jack Elliott (@jackkart1011) reported

    @FitbitSupport please help. My @fitbit charge 5 is not turning on at all. I’ve put it on charge and used the charger reset button but still nothing. Before this the battery died and when I put it on charge turned it back on at 38%. But now it doesn’t even turn on. Please help

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