Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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good at being ninja
(@andrewwatson38) reported
@FitbitSupport is there a problem with the ionic recall reference numbers as I’ve had 2 now and the returns process won’t accept either
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Al Sullivan
(@Claddaghman) reported
Dear @fitbit @parkjames I have been trying to verify my account for 6 days now for the Ionic refund and keep getting the error that my reference code is not in the database. Please DM to get this solved ASAP.
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The Bood Adides
(@PatBerWA) reported
@FitbitSupport ionic recall. I had a problem with the discount on my replacement order, I did not get the discount and need help to avoid having to do a return and forfeit my sales tax
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Ygeiafitness
(@Ygeiafitness22) reported
Yet again @FitbitSupport have gone above and beyond in being the worst support company in living history. Recall a product that I have never had a fault with, disable the device immediately but can't issue a refund for 3-6 weeks. Absolute joke, can't wait to get my @GarminUK
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Longsilver
(@bmueller123) reported
@andrewwatson38 @FitbitSupport you are not alone. Major issue for x days here. No registration code does work for refund... really nightmare. Never again #Fitbit , lousy support
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Emma
(@McFairyland) reported
@FitbitSupport Hi, you may have responded but it definitely seems like a copy and paste response. It makes no sense in relation to my query/problem !?
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Gavin Dow 🏴
(@GavinDow1874) reported
Any chance someone could help. I’ve been trying to verify but iconic not connected to account. How do I get refund. No reply on live chat after numerous attempts since Saturday 😡. @FitbitSupport
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Sandeep Saha
(@amb_sandip) reported
@FitbitSupport @fitbit I tried all steps suggested by you. But it is not solving my problem. Please treat this as urgent. Please suggest further action.
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Julie Blake
(@JulieLBlake) reported
@FitbitSupport please can you help me with my #iconic recall! No one has been able to sort since Friday: I have a watch that I can’t use and no@refund to purchase a new one?!
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JMCSHARRY
(@mcsharryjames70) reported
from
Sale, England
@FitbitSupport I am trying to contact you about the ionic recall but cannot get any help where can I get your Uk telephone number to speak to someone @FitbitUK @FitbitUK
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Kevin Steiner
(@steikp) reported
@fitbit Had a warranty issue, and both had this battery problem. I am unsure if I have either anymore. Why does a refund solely depend on still having a defective device from 2+ years ago???
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AML
(@alysha_lobo) reported
from
Panaji, Goa
Need some advice: I'm looking at buying the @fitbit Sense for my dad. I'm interested in the ECG/EKG feature as he just survived a massive cardiac arrest. I understand that these gadgets aren't 100% accurate but it's something that could help. Would appreciate any feedback.
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Nick Hartley
(@Nick_Hartley1) reported
@FitbitUK @FitbitSupport my wife's charge 3 has stopped working, the display won't come on and when it does it is so dim also it won't hold charge. Can you help please?
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MC
(@TheYellowOnes) reported
@fitbit @FitbitSupport This thing sucks. Another morning waking up to it having dropped to 40%, then reboot it and it’s at 19%. Battery life is garbage and Fitbit isn’t doing anything to fix it. GREAT JOB!
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K Lod
(@kruti715) reported
@FitbitSupport @fitbit my Fitbit has been dead for 2 days now! Please help! #44476950