Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Leslie Dice
(@LDice1019) reported
@FitbitSupport It stopped working as soon as I downloaded the update. The location/temp/how I workout hasn't change at all. One day, it worked and the very next in the very same situation, it did not. It's all over the help forum with others with the exact same issue.
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Soumyajit Ray
(@RaySoumyajit) reported
@FitbitSupport please fix the syncing issue with phone and fitness tracker. It's not just me. So many people are facing this. Just look at the play store app ratings. #Fitbit @madebygoogle #GooglePlay #charge2
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport #ThankYou it seems every time I have an issue with my #Fitbit you never replace it, always reset or restart. You have never offered to replace it or upgrade it. Your never fixed any faults yet. Again I found and have another major issue.
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Leslie Dice
(@LDice1019) reported
@FitbitSupport Buuuut when are you going to fix the heart rate issue? I know it's a known issue all over the help forum but don't see a fix coming? I know my heart rate is not "below zone" 30+ minutes into a spin class... Have done all the suggestions in the forum - HR still wrong.
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Dani Mallorca
(@daniburley) reported
For those of you having trouble with the #Fitbit #Versa's: there is hope. My 2nd one in 13 months stopped working last week. Amazon changed my 1st one, but asked me to contact Fitbit the 2nd time. After contacting @FitbitSupport here and then following up by email, I was told by
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𝕊𝕥𝕖𝕧𝕖𝕟 ℂ𝕠𝕠𝕜
(@stevencook66) reported
@FitbitSupport Done as you suggest, the issue persists even after a reinstall.
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Amy Atkinson
(@amyatkinson8) reported
from
Vancouver, British Columbia
@FitbitSupport my versa is not working properly. My HR and active mins are hugely elevated. Tried all the re-sets. Purchased Oct 2019 so still in warranty (purchased U.K.) but I now live in Canada. Can you please advise how I can get a replacement. Thanks
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Debbie Marti
(@MartiDebbie) reported
@FitbitSupport The display on my Charge 3 quit. My Fitbit is only 6 months old. Can you help?
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Patty Ochnikowski
(@POchnikowski) reported
@FitbitSupport My Fitbit charge 3 screen is too dark to read. I’ve rebooted the device numerous times and it’s still to dark to read. I can’t check settings, brightness, or sleep mode because it’s too dark to read. Help please.
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Mike
(@michaelbmulcahy) reported
@FitbitSupport @tideylouise Mine does the very same thing! I’m on the treadmill at 150 to 160 bpm, and it all of a sudden drops it down to 95 bpm. So many in their “community room” experiencing the same thing. I’ve done ALL of the troubleshooting they recommend, but still can’t resolve my problem.
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Ursula East
(@east_ursula) reported
@FitbitSupport @t_r_durham Fix your app it is shocking!!
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @fitbitindia Just received my FOURTH charge 3. GPS does NOT work on this device either. Like the other THREE. PLEASE PLEASE send a model the works or refund my money. You just keep sending me broken products.
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JCBlues13
(@JC_Blues13) reported
@FitbitSupport why are your devices so damned hard to pair? got a new Versa yesterday and as soon as I tried to pair I started getting a message that data didn't clear and a BIG RED X.. nothing in your 'help' is helpful on what to do next💀
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Alishaajodi
(@alishaajodi) reported
@FitbitSupport @fitbit Hi @FitbitSupport I’ve done what is said on these steps. A lot of people have also complained about the same issue online?
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Steve Granville
(@audiopioneers) reported
@FitbitSupport No problem argos are refunding.
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