Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Quotes for ℋES
(@oi2496) reported
@FitbitSupport Hi, I just received my new Fitbit Versa 2 in the mail and upon removing it from the box, I immediately noticed it has some small (but noticeable) scratches on one side. Can you help me?
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Mah Neh
(@MahNeh5) reported
@FitbitSupport Okey, I appreciate that you reply and I will try to calm down. It is just frustrating because I use it to partially track my health issues, and rely on it (that is why I spent all this money on the device.) I will probably need to switch to a different company anyways.
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Nolan Flodine
(@FlodineNolan) reported
@FitbitSupport How about you resolve the issue where you are scamming your customers and not refunding people for their fitbit ionics that we had to send in?
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JeffJones
(@JeffJones333333) reported
@FitbitSupport @fitbit YOUR APP HAS BEEN “down for maintenance” since last THURSDAY!! Why?
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Colum O'Connor
(@Colum3) reported
@FitbitSupport is there an issue submitting broken band claims? The website just hangs on phone and laptop, using different browsers.
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Chelsea Jane
(@RunWildMyChild2) reported
@FitbitSupport need some help here. I'm out of the country, the IP address is blocked, I can't access my Fitbit acct and my device died. We pay for Premium and can't log in to get assistance.
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#fraggle
(@herbert_ra) reported
@FitbitSupport Ok. So after the recent app update ( Feb 2023) my fitbit has been declared dead!! This was no fault of mine. The app should have been tested before release. Fitbit support now have said i need a new device. Been offered a 35% discount on a new device! Bad review incoming!!
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champ
(@champ30000348) reported
@FitbitSupport i have bought Fitbit FB507RGPK Versa 2 from amazon in sep'22 and its not working. how to get it repaired?
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TNCole
(@cole_tn) reported
@FitbitSupport I still can’t sync my Sense. Is there still a problem?
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Carol's Little World 🏴☠️
(@cschiraldi) reported
@FitbitSupport Oh, thanks for the Support, FitBit. I have a Charge4 and I broke off the band connector when attempting to change the band (my bad, nothing on you.) I have already ordered a Charge 5, expected to arrive today. Ice cream (in the mean time) is still a go. (Lol!) TY!
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Sky
(@calisequoiasky) reported
@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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Dr. Erin Kane
(@Diana_monkey) reported
@Enceladosaurus @fitbit I've had bad experiences with Fitbit's customer service - my Fitbit's screen died one week after the warranty ended and all they offered me was a $50 rebate for a new watch and wouldn't refund my brand new subscription to their "premium" app.
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Nolan Flodine
(@FlodineNolan) reported
@FitbitSupport Are you aware of the issue where you're not paying people for fitbit ionics that were recalled months ago?
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Marc Wolfsfeld
(@technologypro) reported
@fitbit @FitbitSupport any thoughts on why you are ignoring my issue?
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Patrick Hubbard
(@FerventGeek) reported
Rebooting the phone to fix @fitbit timezone sync bugs seems like a lot. @killedbygoogle
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