Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
| Barrow in Furness, England | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Proud Liberal NJ Momma 💙 (@Liberal2Core) reported@FitbitSupport @jwla56 Janie, it's not you. My time is messed up too. My FitBit has the right time but the app went TWO hours ahead instead of one. It's a problem on their end, but they keep blaming the user. I've been dealing with this all morning. Wish @FitbitSupport would help us.
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cnfuhrer🌾 (@cnfuhrer) reportedMy Ionic Fitbit was fully charged yesterday. This morning, the charge was over 90% & stopped working. Help!!! @fitbit @FitbitSupport
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GABRIELA STANCU (@GABRIELASTANCU) reported@FitbitSupport Hi, @FitbitSupport .Still not working. I've done everything you requested, nothing is working. Cheers.
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Maura (@curlymo_99) reported@DeborahCurran @FitbitSupport The responses really are astonishingly poor!
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Maura (@curlymo_99) reported@FitbitSupport Fix the bug and I might. Otherwise, no chance.
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sennockIAN (@bettsontour) reported@SamsungUK I haven't bought it yet. I'm deciding whether to get the #Active2 or the @fitbit #versa and the poor battery life is a big factor.
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Aviva (@Clavivage) reported@FitbitSupport Worst customer service, its impossible to get anyone to help me. Apparently the wrong info is registered in their database for my account so even though my device is under warranty, they are refusing me service.
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Stu Gibeau (@gibeau_stu) reported@FitbitSupport damned hourly activity is messed up. I try to set it from 8am to 4pm and it keeps changing the time. Sometimes it changes the start time to 5pm!!! You seriously need to fix this flaw
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Steven Presley (@evetsleep) reported@FitbitSupport @AlanDoran I also went through ~4 bands and I gave up and got different watch. There seems to be a quality issue with the bands. It's a great device if you could keep it together for a long time.
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Jodie Stanton (@jodiestanton) reported@FitbitSupport bought my mum a versa 2 for Mother’s Day and when setting up at the ‘check if versa 2 is on’ stage it just says try again even tho it’s plugged in and charging/on. Her phone is a Samsung galaxy s9 with software up to date as well as the latest version of app. Help?
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John Downey (@DOW280TEN) reported@slickfixation @LeonieHilliard @FitbitSupport Are you kidding? I thought starting a yoga class when all I wanted was the time was a problem FitBit, you're AI is not that "I". Intelligent OR intuitive. Learn that.
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BM (@beemancini) reported@FitbitSupport I can't believe how terrible your website is. I have gotten kicked from customer support chat twice and now it says I have reached my limit of help? Extremely disapointed to say the least
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Proud Liberal NJ Momma 💙 (@Liberal2Core) reportedHey @FitbitSupport ...it’s spring forward ONE hour not two. The app is so messed up. I’ve tried all your recommendations regarding time zone and it still thinks it’s 9:51am. Why’d you go two hours ahead? My daily activity is totally off. Thinks I already did my 9am steps. Fix!
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Proud Liberal NJ Momma 💙 (@Liberal2Core) reported@FitbitSupport @gibeau_stu Hey @FitbitSupport you clearly have a time issue with your app. You skipped two hours ahead not one. My app thinks it’s 9:48am and it’s 8:48am. Can’t change daily activity nothing. You have a problem. Again.
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Sonal (@Sonal25661885) reported@FitbitSupport I had a conversation with this support team in DM last week and got no help. Please give me a number where I can call and talk to someone. The number mentioned on your website cannot be reached.
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