Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • lipiks Lipika Mitra (@lipiks) reported

    @FitbitSupport It’s not working for me

  • lipiks Lipika Mitra (@lipiks) reported

    @fitbit @FitbitSupport @FitbitIN can’t sync strava with Fitbit versa 2 thought issue was resolved apparently it wasn’t

  • rowbowlou Rowanlousie (@rowbowlou) reported

    @FitbitUK @FitbitSupport @fitbit completely let down.15 emails& phone calls!still no help. Told I am wrong when I can prove with emails from yourselves that I’m not. Fitbit completely useless, still in warranty and you refuse to help.

  • MarkSun1962 Mark Sunshine (@MarkSun1962) reported from Ardsley, New York

    @FitbitSupport On my cell phone when click on photo with the 5 of 14 it goes to the spinning circles (still shot) photo and not past to the data. A power off restart of my cell did not help, nor did an app update 3 days ago, or force stop. It works fine on my tablet. Help, Mark

  • barbiekellys K e l l y (@barbiekellys) reported

    @FitbitSupport Is there an issue at the moment? I’ve not been able to sync my sons Ace 2 for a couple of days as my phone is ‘looking’ so it can sync. Same with my Luxe today. I’ve restarted both devices which hasn’t helped either.

  • BombayBanker Vish (@BombayBanker) reported

    @FitbitSupport Her fitbit just went dead.. even after charging they wudnt start… When the Fitbit support team diagnosed it, they said some issue with the device and replaced it 3 times and now my mom just doesnt want it. DMing u the email address

  • sugaryums_uk Hanelore Dumitrache (@sugaryums_uk) reported

    @FitbitSupport hi Fitbit, I bought my gran an inspire HR last Christmas and now the plastic slot where the strap fits in has broken. Is this replaceable under warranty? She’s a super keen user and has been upset she can’t wear it anymore 🥲

  • anglosoccer Crazy Lady (@anglosoccer) reported

    @FitbitSupport I have already done this more than once. Everything indicates I am connected but nothing syncs. MFP says I am connected, however under manage 3rd party apps in fitbit it shows nothing. I have had no issues until this past monday and nothing seems to fix the issue.

  • magicvelcro pallavi sanyal (@magicvelcro) reported

    @FitbitSupport @FitbitIN oh and your chat customer care was totally useless. They said someone will email me. when asked when they said don't know! This is so terrible. I can't believe @Google acquired this junk

  • mbovell margo bovell (@mbovell) reported

    @FitbitSupport FITBIT SUPPORT????? HUHHH..USELESS...I WILL BE LEAVING YOUR FITBIT FAMILY AND GOING TO SAMSUNG.....YOU DONT WANT TO HELP.PEOPLE YOU JUST WANT TO TAKE OUR MONEY 🤬🤬🤬

  • I_am_Colleen19 Tired. (@I_am_Colleen19) reported

    Not to be dramatic, but the screen of my @fitbit Versa 2 popped off out of nowhere today, and they're doing nothing to replace it. Sucker only lasted 15 months. My Alta lasted years. Wouldn't have upgraded, if I'd known their quality was so poor...

  • _Fembot Fembot Stays Home (@_Fembot) reported

    @FitbitSupport My second Versa 2 is faulty, it was recently replaced. Support says I can't get a replacement - doesn't vibrate and speaker doesn't work. It's not right under Australian Consumer Law. How can I get a replacement for the bad original replacement? Chat didn't help :(

  • reb8 Robin (@reb8) reported

    @FitbitSupport My Charge 3 battery is draining quickly, down to 39% in about 2 days according to display on pebble. But when I attach charger battery icon says 72%, which would be about right. I think it's a software glitch.

  • sqemma85 Sqemma85 (@sqemma85) reported

    @fitbit Happiness? All my happiness has gone after my experience with your poor devices and and even worse customer service! Devices that malfunction after less than a few months and customer service that refuse to offer a suitable resolution unless you pay more money!

  • mpdoh grinch_variant|mp (@mpdoh) reported

    Definitely regretting buying @fitbit @FitbitSupport Versa 3 instead of just sucking it up and getting an Apple Watch. They’re about the same price. This Fitbit is so glitchy and constantly needs to be shut down and restarted just to work properly. Love that for me.

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