Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 14 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jodie Stanton
(@jodiestanton) reported
@FitbitSupport bought my mum a versa 2 for Mother’s Day and when setting up at the ‘check if versa 2 is on’ stage it just says try again even tho it’s plugged in and charging/on. Her phone is a Samsung galaxy s9 with software up to date as well as the latest version of app. Help?
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Sonal
(@Sonal25661885) reported
@FitbitSupport I had a conversation with this support team in DM last week and got no help. Please give me a number where I can call and talk to someone. The number mentioned on your website cannot be reached.
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Alison Davison
(@Allybell73Bell) reported
@FitbitSupport I have. The app can obviously find the pebble as it gives me a pair number but the app then says it is not working
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Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
Hey @FitbitSupport ...it’s spring forward ONE hour not two. The app is so messed up. I’ve tried all your recommendations regarding time zone and it still thinks it’s 9:51am. Why’d you go two hours ahead? My daily activity is totally off. Thinks I already did my 9am steps. Fix!
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Steven Presley
(@evetsleep) reported
@FitbitSupport @AlanDoran I also went through ~4 bands and I gave up and got different watch. There seems to be a quality issue with the bands. It's a great device if you could keep it together for a long time.
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Stu Gibeau
(@gibeau_stu) reported
@FitbitSupport damned hourly activity is messed up. I try to set it from 8am to 4pm and it keeps changing the time. Sometimes it changes the start time to 5pm!!! You seriously need to fix this flaw
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Martin Hayden
(@MartinHayden75) reported
@fitbit @FitbitSupport @Google There seems to be an issue with logging food in Fitbit. I constructed a complex homemade meal with 13 ingredients. When I want to log it it won't allow me to set a portion. It only allows the full family size meal to be logged. Can this be fixed?
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NandoJourneyman
(@NandoJourneyman) reported
Hey @FitbitSupport I love my @fitbit Charge 3, but it just died! Can you help a return customer with a deal on a Charge 4?
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Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @TheTwinGardener Hey @FitbitSupport it’s not working. I’ve done all this and my app is still not showing the correct time.
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Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @jwla56 Janie, it's not you. My time is messed up too. My FitBit has the right time but the app went TWO hours ahead instead of one. It's a problem on their end, but they keep blaming the user. I've been dealing with this all morning. Wish @FitbitSupport would help us.
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cnfuhrer🌾
(@cnfuhrer) reported
My Ionic Fitbit was fully charged yesterday. This morning, the charge was over 90% & stopped working. Help!!! @fitbit @FitbitSupport
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Shubham Mehra
(@ShubhamM1902) reported
@FitbitSupport Hi again. Chat support has been of no help. Cant open settings on the device, no syncing for calendar or weather. Basically, nthng is working except tracking. Pls help me in rtrng the device (hope it's not as painful as the setup). Bought it at virginmegastore UAE.
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Proud Liberal NJ Momma 💙
(@Liberal2Core) reported
@FitbitSupport @jwla56 I've tried all these troubleshooting suggestions and it's still not working. I've managed to completed my 12pm steps already and it's only 11am. It's ridiculous. Time to admit you had a problem with daylight savings @FitbitSupport
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Becky Hart
(@rahart1326) reported
@FitbitSupport my versalite stopped working today. It was fully charged and now the symbol just keeps flashing. I’ve tried to reset but that’s not working either.
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GABRIELA STANCU
(@GABRIELASTANCU) reported
@FitbitSupport Hi, @FitbitSupport .Still not working. I've done everything you requested, nothing is working. Cheers.