Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lewis Huitson
(@LewisHuitson) reported
@jodoyle71 @FitbitSupport It went down as had to restart lost GPS data from my walk cheers
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Raman Kaul
(@killersnoop) reported
@FitbitSupport how can I reach customer support in Gurgaon India ? Toll free is not working 800-050-1057
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Sophi Wild
(@SophiAlexWild) reported
@FitbitSupport No that’s still not working for me sorry!
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Lauren
(@LaurenRandell) reported
@parkjames I don't suppose you could give me the contact of a department that can help me with tracking the whereabouts of my order? 5 weeks down and still no help from @FitbitSupport
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Matthew Noteboom
(@YOWBoomer) reported
@laura_payton @FitbitSupport Don't hold your breath. Crash test dummies have all been male for decades... 😕
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Lauren Gilger
(@laurengilger) reported
@timagne @fitbit That's rough, man. Listen to the last 2 minutes! Might help :)
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Zoe
(@zoeking1988) reported
Thank you @FitbitSupport contacted you this evening as my screen was not lighting up correctly, troubleshooting all options and no fix so offered free replacement right away! Great service thanks! Looking forward to being able to see my step count again!
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Kitty “make the Yuletide gay” Byrne
(@PharaohKatt) reported
@fitbit It’s not a small error either. The dates in the menstrusl tracker will suddenly change, so that it’s no longer accurate. Which basically stops it from being remotely useful at all. Yet still no fix? Since 2018? Clearly they don’t care half about their customers!
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Katherine Heyes
(@KatherineHeyes) reported
Hey @FitbitSupport I am having to reset my Versa 2 every morning for it to sync. Any idea on a long term fix?
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Grant Yoder
(@gryoder) reported
Just had a terrible customer experience with @fitbit!!! We ordered a device in early DEC as a gift but it arrived days after Christmas When we called @FitbitSupport they didn't care that it arrived so late & told us WE had to pay to return it. #CustomerService #customerexperience
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Tse Tsong Teo
(@tsetsong) reported
@FitbitSupport Hi, I need help with my wife's Fitbit Versa. We couldn't charge it (tried for many days) now the screen is totally black. I have tried to hold down the buttons to reset the device and then charge it but still doesn't work. What should I do? I live in Singapore.
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jill jamieson
(@gtijill) reported
@FitbitSupport I'm having issues with my new fitbit 4 not keeping it's charge. It was on 33% before I went for a long walk but before the walk was complete it had shut down. Brand new for Xmas so not happy as had issues with previous fitbit I had also.
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Fen
(@CoolEthan_) reported
Hi @FitbitSupport, recently bought a Versa 3 and trying to sync my Deezer playlists but it does not seem to be working. Taking hours to sync a tiny amount. Is this a known issue, or is there something I have missed? Thanks
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kaylea
(@KayleaHanson) reported
@FitbitSupport I've been trying to get customer support via your customer chat option and I've been waiting for over 3 hours. How do I receive timely help?
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Amanda D
(@AmandaD70063288) reported
@FitbitSupport help! My less-than-year-old Charge 3's display no longer works! No cracks, no damage, just faded to black. Everything else works (per the app), HR is reading and everything, but I can't see anything 😕