Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 5
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Cat_Sheridan Dr Caitríona Sheridan (@Cat_Sheridan) reported

    @FitbitSupport Hi, will you be adding more small options for Charge 4 bands to your website? My one has broken and the majority seem to have large only option. Thanks

  • HarleyRawrr Harley Dempsey (@HarleyRawrr) reported

    @FitbitSupport I have a Charge 3, my screen has turned off but it's still syncing/counting steps. Have tried resetting whilst on charge etc. The screen had been getting dimmer over the past few months, and from what I've seen online this looks like a common issue. Advice please?

  • dr_oboogie Dr.Winston O'Boogie (@dr_oboogie) reported

    @FitbitSupport Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?

  • RDavies94 Ryan Davies (@RDavies94) reported

    @FitbitUK @FitbitSupport Shame still no resolution. Poor service. Avoid!

  • Jen_Pharo Jen Pharo (@Jen_Pharo) reported

    @FitbitSupport hello. My Fitbit Versa 2 stopped working last night. It’s just under 2 years old and the logo is flashing every few seconds. Can’t restart it. Can you help? Have charged it.

  • tdemeyer Tom De Meyer (@tdemeyer) reported

    Appalling service from @FitbitSupport. 4 months waiting for a refund. Ionic support line asks to wait (not saying how long) and regular support doing nothing. No accountability or help. Disgraceful.

  • fxeya freya (@fxeya) reported

    @FitbitSupport Hi my fitbit Ionic is saying that it's locked and I cannot connect my phone to it? I haven't locked it myself so could I please get someone to help me unlock it x

  • JimHammer TXscrewdriver (@JimHammer) reported

    @fitbit That link doesn’t take me anywhere. I dm’ed Fitbit support because you wouldn’t show up on direct messaging. I’m having the same issue. Ever since I got my inspire 2, the hr has been so erratic. You’ll be able to tell when I switched from charge 5 to inspire 2.

  • carol39391624 carol (@carol39391624) reported

    @fitbit Good evening I have been a customer for your brand for nearly 5 years My Fitbit charge 5 has unfortunately died and not working after only having had it replaced earlier this year 😥 I have just got off the phone with one of your American colleague.

  • brian4dotcom Brian Alston (@brian4dotcom) reported

    Something's going on with my @fitbit Sense. Worked great during hike. Noticed at restaurant it turned off. At home, put on charger. Back on & recording steps but switching screens is slow/doesn't work. Now hard shut down to see what happens ⌚

  • hologramshana I'm here (@hologramshana) reported

    @FitbitSupport my Fitbit sense started burning my arm! I took it off and shut it down - why did this happen?

  • bdias32 Brian Dias (@bdias32) reported

    My @FitbitSupport Charge 5 is broken after 6 months. Even after using the water lock feature it won’t turn back on after swimming. Non stop vibrations from the moment I plugged it in! What a bad company!

  • sammilovemango Sammi (@sammilovemango) reported

    @FitbitSupport No error message! My friends are writing comments and they aren't appearing on anyone elses phones! Yes we have all done thr steps!

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @fitbit @lisamarieheslop You knew the number of watches you needed to recall AND YOU made the claim the process world be 3 to 6 wks. Now it’s closer to 3 to 6 months for the process. How could you have so underestimated the timeframe? Do you have a cash flow problem, or is it just incompetence?

  • BrutalDaddyCore Michael (@BrutalDaddyCore) reported

    @fitbit I bought my wife a Charge5 from your website on 6/11.It came broken we contacted support, we sent it back we've been waiting for weeks for a replacement.Your company sold us a faulty product and we are still waiting for that screw up to be corrected.Punishing the customer

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