Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • tancam1983 Tanya (@tancam1983) reported

    Hi @FitbitSupport my watch has stopped working. How can I get help with this?

  • chicho_vecchio Chicho Vecchio (@chicho_vecchio) reported

    @FitbitSupport hello, ive had problems with my fitbit versa 2 for 2 months now, the heart rate, sleeping are not working, and i cant reply to my messages with voice, ive contact support twice, and was advised to factory reset, still not working, i have not get a response since

  • Aditya_ram9 Aditya (@Aditya_ram9) reported

    @FitbitSupport pl suggest me ur service center near me as I am facing problem in ur fitbit versa special edition it's not getting switch on Gorakhpur Uttar Pradesh India

  • semraturg sture (@semraturg) reported

    @FitbitSupport both of my flex 2 gone dead today? Why is that? I need help!

  • okay_red Bex (@okay_red) reported

    @FitbitSupport I just got a brand new Charge HR. The display shows a full battery but will not turn on. I've let it charge all day and night and tried the reset thing holding down the button but it just flashes and shows an exclamation point on the battery.

  • ravengurlxx Hannah 🇪🇺🇬🇧 (@ravengurlxx) reported

    @FitbitSupport so I just bought the #versa 3 after my trusty old versa broke. Now the alarms won't work, as I found out this morning, nor the weather will sync no matter how many times I try to sync it. #help please! This shouldn't be so hard to use a flipping watch

  • JosBeckman Jos Beckman (@JosBeckman) reported

    @fitbit @FitbitSupport Just had bad experience with Fitbit support for my luxe tracker which has been malfunctioning very badly. No more Fitbit for me, unhelpful service. If you want a reliable device don’t go Fitbit. I’ve deleted my account. Very disappointed. #FaultyFitbit

  • ihalliwell Iain Halliwell 💙 (@ihalliwell) reported

    @FitbitSupport The replacement was only four months old before it failed again, Thanks for charging a premium price and creating such a poor product and support service.

  • adriandibrango ADRIANDIBRANGO (@adriandibrango) reported

    FitBit... When It Comes To Fitness, We Get Down To Bitness. idk just throwing it out there @fitbit @FitbitSupport @FitbitDev

  • OsirisKTJ Kathryn (@OsirisKTJ) reported

    @FitbitSupport I can't find anywhere on your website where I can start the ball rolling on a warranty return. I keep getting sent round in circles... This is the second Fitbit to break on me in exactly the same way in less than a year. Please can someone help me.

  • Megan53213612 Megan (@Megan53213612) reported

    @FitbitSupport I am able to get an Inspire 2 through my Medicaid (KY Wellcare) healthy rewards program but the Fitbit site I was sent to redeem it keeps saying my member ID code is missing or invalid. Are you able to assist with this issue?

  • daismnthsyrs daisy || (@daismnthsyrs) reported

    @fitbit why is ur food log so slow 😩😩

  • adsinuk Aarish Shah (@adsinuk) reported

    17. I'm an early adopter. I don't have a problem using janky tech because,,, why not? I bought a pebble on @Kickstarter, I had a @fitbit, then a @Xiaomi #miband, I was tracking steps, would download the latest calorie counter / food diary and churn quickly.

  • or_just_jaime jaimelyn gray (@or_just_jaime) reported

    @FitbitSupport I've been wearing a fitbit for years. This one was a gift and the most expensive (Sense) and also, like all expensive things, the worst, (I've found). That being said, exactly how can one wear one "high on the wrist" and "loose enough to move back and forth" at the same time?

  • christinedube14 christine dube (@christinedube14) reported

    @FitbitSupport trying to get hold of someone to change order I placed but chat email and phone are not working

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