Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mary lou 🟥
(@melluk2020) reported
@FitbitSupport App is still not working on phone.
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Megalodon _2🐭
(@Megalodon_2nd) reported
@RebeccaLAnders @fitbit Was the broken status of the CCTV common knowledge BEFORE Nicola’s disappearance, or were people only made privy to this by the police investigating? This is important as the prior knowledge would point toward possible intent instead of accident…
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Blaise
(@OneTinyTweet) reported
@FitbitSupport The app is still not working
-
K
(@KKP601) reported
@FitbitSupport I had done this several times without any success as it seems to be a hardware problem
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Bob Slawson
(@BobSlawson1) reported
@FitbitSupport Oh, I've done all of those things. I've had the device loose, tight, up and down my wrist/arm. Essentially the device is faulty and just doesn't read heart properly while exercising. It displays a heart rate of ~103/104 when it's in fact ~130bpm. This is dangerous.
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Stevie Jackson 🏳️🌈
(@steviekayjay) reported
@FitbitSupport Hi, app is completely down again, can’t login, can’t sync. Twice in one day, REALLY?? Please fix; this is infuriating.
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Ellen
(@Elwoww) reported
@FitbitSupport My Charge 4 is only displaying calories burned in my Fitbit app on my iPhone. Challenges, sleep and all other activities have disappeared. It seems that the issue has been resolved for some. When will it be fixed for all? Thank you.
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donlester
(@dandydonlester) reported
@FitbitSupport At this point it is clearly safe to say you have not fixed it, and more to the point you are not going to fix it. Those with missing data have permanently lost that data. You should grow a set and announce this rather than continuing to try and bullshit everyone.
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Santiago Granillo
(@santi1284) reported
@FitbitSupport garbage product! switch to garmin for quality
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GoSwift
(@followingswifts) reported
@FitbitSupport Still not working. Have closed and reopened app numerous times, disconnected Bluetooth, restarted phone. Most of my info is still not there.
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BonnieC 🐝🇺🇦🌻
(@BonMuss) reported
Anyone who has a Fitbit still having problems after the app outage yesterday? My Versa 4 still only has 2 tiles displayed. I’ve followed all recommendations to rectify this but nothing’s working @FitbitSupport
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BlackLanternRecds
(@BlackLanternR) reported
@FitbitSupport Hey @FitbitSupport missed exercise logging still not working. Tried to log a walk yesterday while my fitbit was on charge, not being accepted. Have tried 3 times over the past 12 hours. Any idea on when this will be fixed?
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Siri McDonnell
(@Siri_McDonnell) reported
@FitbitSupport @FitbitUK Any update on when this issue will be fixed?
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Tina Clarke
(@tinaclarke3) reported
@FitbitSupport still not working
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Souban
(@Souban51060802) reported
@FitbitSupport my fitbit sense locked with my iphone and forgot password please help me how can reset password