Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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It’s all BS
(@ItsallBS4) reported
@niccolethurman @fitbit I’ve had my Charge 2 for 6 years! Sorry you have such bad luck!
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michael
(@michael47380969) reported
@fitbit I bought the luxe from Fitbit and I would like to exchange the band for a different color. Make sure you are confident with what you are buying. The exchange process is horrendous!! Bad customer service.
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boberto
(@thebobert) reported
@FitbitSupport I am trying to reset my password but every possible combination a come up with that meets Fitbit criteria (8 characters, with a number and unique character) keeps getting denied. A little help here please. Thanks.
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Ssr
(@Ssr19816554) reported
@FitbitSupport It's not yet resolved for me .am not able to login.
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ARPIT AGARWAL
(@coolarpit5) reported
@FitbitSupport my fitbit ionic is having problem...1)it's battery is draining in 1 day only...2)it's back side green light is continuously on.....3)I am not able to calibrate...
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Malcolm Horsley
(@MalcolmHorsley) reported
@FitbitSupport I managed to fix it myself. I had to register on a different Wi-fi network. Thanks for the response. I love my new Fitbit now
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Santosh Dharamsale
(@sam20022020) reported
@fitbit your products just run till the warranty after that it will not work? Disappointed with your quality decided to by normal fitness device no need to speed more in the cost of fitbit we can buy multiple devices whenever it stop working. The major problem
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Jen NM 🌊😎🍦
(@LiliJAzrael) reported
@FitbitSupport Your sleep app is terrible. Just bc I get up to go to the bathroom doesn't mean I don't go back to sleep.
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Ancestor Explorer
(@Ancestorology) reported
@fitbit, my ##Charge4 broke today at the clasp to the watch part. The plastic broke off in the watch area and I can't replace the band. I just bought this probably 2 months ago. How in the world can I fix this? I'm a single Dad on a very tight budget & this is all I use. Help!
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Christina Ann
(@Steena_2point0) reported
@mikekahnprivate @fitbit I've had the experience - it's the worst. This was my 4th one ... I think I'm just done
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Paul King
(@nopking) reported
@FitbitSupport Here's the thing - it *was* syncing. Steps, HR, just not battery. No errors. Just no updated battery after a charge. That was the only issue.
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Karen Redman
(@kaz74red) reported
@FitbitSupport hi since the update on the app this morning, my battery seems to b draining quickly. Its not even a month old. I have put it on dim, turned screen always on, off. Did all the things I think that could b draining it. Please help
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Saleel Dalal
(@SaleelDalal) reported
@FitbitSupport Hi, my Fitbit charge 3 has stopped working. Kindly help me with the same.
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Jett
(@JettDoughty) reported
@FitbitSupport Customer "service" what a joke. This msg, joke! An issue?? What issue?? Which of the 1000's of complaints are u talking about? I can't get clocked as bc the app says "you must have the latest update" but these geniuses claim there is no update. Their own chatrooms list the update
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Phyllo Dough
(@philadopolis) reported
@FitbitSupport This is not a new issue. You've fixed individual entries for me before, but that doesn't fix the root problem.
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