Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Larry
(@iamterrylarry) reported
@FitbitSupport No trouble at all, thank you for the reply and sorry for the confusion. All is good. 👍🏼
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Bianca
(@warriorbianca) reported
@fitbitsupport my charge3 is showing a 001error on the screen. tried rebooting it several times, the way your employees have written in the community. But its all not working. I had the device since '19. I tried to charge it but its not turning on at all or showing the smileyface
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Snappy Just for Fun
(@granalvic) reported
@FitbitSupport carrying on. I tried changing my password I still can’t get on. Wants me to go through google. I don’t want to. I don’t have an account with google. I’m utterly ticked off. I’ve sent this private for now. Please solve this issue.
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Maddie Williamson
(@MaddieW12748639) reported
@FitbitSupport My Versa 2 won’t sync with the app and I’ve tried all the trouble shooting steps and like everyone else, it still doesn’t work. Maybe it’s time you guys admitted it’s a problem with your app.
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Dave Garside❤️🇾🇪🏴⚽️⛳️🎸
(@DaveGarside) reported
@FitbitSupport My 2 y/o Ionic has stopped working and is a replacement itself for the same reason. Please help!!!
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BIBL BINPAN, LET'S GO
(@splitpunched) reported
@GravySSB @FitbitSupport like. technically they don't have to do anything. they are fully within their legal right to tell me "**** off" that doesn't mean i have to like it, and pretending you are doing me a huge favor with a discount (that doesn't do much) and a free wristband is worse than "**** off"
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Saida BOUHMIDI
(@sbouhmidi) reported
@CryptoSnappy @fitbit @FitbitSupport I have same issue , my #fitbit icone screen turns into agua /blue screen .it seems many users having same issue
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Benoukat
(@BenouKat) reported
@FreyaHolmer @fitbit (And maybe you'll have more luck than me but the two kind of watch that track heart rate I got was not working well on DDR, it got a lot of signal interruption, necer know why. It worked perfectly fine with other "regular sports. Interested to check if you have this issue too.)
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BIBL BINPAN, LET'S GO
(@splitpunched) reported
@GravySSB @FitbitSupport it turns out that when my **** breaks two months out of warranty, and I find out that European customers get an extra year of warranty, i get annoyed when Fitbit pretends they are doing me a favor by offering me a discount* and a free wristband**, i get way more annoyed
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Rob Skrzyniak
(@screws1974) reported
@fitbit @FitbitSupport there is a significant issue with heart rate tracking being inaccurate with the Sense. The last response received is the issue is being looked at but no timframe being given to a fix. Some sort of promo code should be given to Sense users to purchase
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Snappy Just for Fun
(@granalvic) reported
@FitbitSupport I’ve contacted you numerous times about your sleep notification. Which wakes me most nights.😡 after being told to do several things, you told me to delete the app to solve the issue and now I can’t get back into the app or get through on your link.
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Ruck
(@Ruckyyyy) reported
Hi @Fitbit_FR @fitbit @FitbitSupport , my new Versa 2 is stuck on 35.70.7.14 firmware version, i need to update but the app say the firmware is up to date. Help?
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🧙🏰Auld Shane Gamer🕹️👾
(@AuldShaneGamer) reported
@fitbit My wife and I got each other Fitbits for Christmas. You aren't honoring the six month trial on the box. We can't use the same credit card in our wallet. The synching process is a nightmare! Why is this such a hassle? WTF did I pay for? #ChristmasRuined
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Richard Taylor
(@Viscount57) reported
Shout out to @fitbit . I called @FitbitSupport this morning, explained the problem with my Sense, filled in the form on line, replacement on the way this evening. Great customer service.
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Abby Freerksen
(@AF2313) reported
@fitbit your product is junk!!! I am so sick and tired of not receiving my texts or phone calls through my fitbit!!!! I've only been having this issue since February/March time frame! When I've reached out to @FitbitSupport I get the same song and dance "we are are working on it!
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