Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Wolfsburg, Lower Saxony | 1 |
| Oldenburg, Lower Saxony | 1 |
| Hamburg, HH | 1 |
| Vincennes, Île-de-France | 1 |
| Mainz, Rheinland-Pfalz | 2 |
| Le Mont-sur-Lausanne, VD | 1 |
| Bünde, NRW | 1 |
| Beaumont-Hague, Normandy | 1 |
| Karlsruhe, Baden-Württemberg | 1 |
| Quaregnon, Wallonia | 1 |
| Lille, Hauts-de-France | 1 |
| Montauban, Occitanie | 1 |
| Cavanac, Occitanie | 1 |
| Châteaulin, Brittany | 1 |
| Sainte-Geneviève-des-Bois, Île-de-France | 1 |
| Paris, Île-de-France | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reportedHey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours
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Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …
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Matthew Amick (@RunningAmick) reported@FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?
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Robert Tarbuck (@bobbybrum) reportedSince being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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Victoria Gleeson (@LadyGus) reported@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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кιяιη (@thecheekyscamp) reportedSo @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit
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aztecab (@aztecabhuijing) reported@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
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Michael Baine (@MichaelBaine) reported@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
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Barry Weis (@bdweis) reportedHello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife
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Trevor Elenbaas (@ElenbaasTrevor) reported@FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?
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Dennis Lokey (@DennisLokey) reported@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
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Bessents Mean Right Hook (@BessentsFist) reportedThe Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?