Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Chobee1961 Chobee61 (@Chobee1961) reported

    @FitbitSupport mY Fitbit doesn’t sync anymore. No phone number for help???

  • Mbaa_Tama mbaa Tama (@Mbaa_Tama) reported

    @FitbitSupport my versa 3 locked itself saying that i need my phone to unlock it. Then i tried to change the pass code but said their was an error to connecting i turned my phone off completely and tried to do it again but failed.

  • Stusername Stuart Davies (@Stusername) reported

    @FitbitSupport I am having trouble pairing and linking an Alta HR. The app recognises the device but it fails at the next step. Everything is up to date. Running Android 11.

  • TheLewView Natasha Lewis is STAYING HOME. (@TheLewView) reported

    @FitbitSupport @mixbecca is the one with the problem currently. Try reaching out to her instead. 👍🏻

  • ClareSPhoto ClazzleStouty (@ClareSPhoto) reported

    @FitbitSupport Can you recommend a fix for an Inspire HR that the heart rate monitor has stopped working? We have tried resetting it to no avail. Thanks

  • DaudaLoretta Loretta Dauda (@DaudaLoretta) reported

    @FitbitSupport I am officially frustrated my device has about 6 dark lines across the screen. I bought it in the U.S less than a year ago and I live in Nigeria. How can I fix this problem?

  • RichAndStrange Rob H (@RichAndStrange) reported

    @FitbitSupport Hi, the battery in my Alta HR is suddenly failing: lasting less than a day. Can you help please?

  • BornToEatBacon Johnny didn't know... (@BornToEatBacon) reported

    @balloob @fitbit FailBait should have totally stuck to software. When they bought Pebble, just to shut down a viable competitor, was a horrible day for me. I've spent over a grand on multiple devices, @fitbit devices being the worst of them all, and have yet to get what my Pebble watch provided.

  • Hark_Now_Hear Rob (@Hark_Now_Hear) reported

    @FitbitSupport I bought a new Charge 4 last week and it's already not working. I can't pair it with my phone and now it says I need to download or update the app to set up.

  • isabellaHYZOVA Izzy H (@isabellaHYZOVA) reported

    @FitbitSupport so many issues with my BRAND NEW Inspire 2. Says I’m asleep the entire day + doesn’t log when actually sleeping. Doesn’t track exercise. Tracks over 3k calories everyday which is not physically possible for me. Customer service is so poor

  • LauraNason1 Laura Nason (@LauraNason1) reported

    @fitbit @FitbitSupport @FitbitUK I have your inspire watch. The strap started falling off...replaced with a new one...still falling off. There is nothing wrong with the watch just the strap so I’m not paying for another watch when it is only just 2yrs old!! Help please #faulty

  • klchard Karie Lee Chard (@klchard) reported

    @FitbitSupport Yes I reached out to the support team and she took me through several options to fix it. Seems as though an update is needed but she was unable to get it off of the black screen to make that happen. So she said the warranty team would email me. They did to let me know it was

  • esle lesley garratt (@esle) reported

    @FitbitSupport hi there my fit bit charge 3 has no display anymore, I have tried to reset but still not working Regards Lesley Garratt

  • bonnieraye Bonnie-Raye Louis (@bonnieraye) reported

    @fitbit @FitbitSupport please can you help me my fitbit has gone black , it won't charge xx

  • nic0dk Martin Nicolaisen (@nic0dk) reported from Andrup, Region Syddanmark

    @balloob @fitbit Maybe try to give them a call, you could be lucky. Else you need to buy a new one and write down serial number for future needs 🙄

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