Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie I have had 3 @fitbit and my LAST one is my LAST one. The face literally fell off when I was sitting down, they begrudgingly sent a replacement, it was still under warranty and that one did the same thing less than 2 months later...one week after the war. expired. DONE!
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C.J.
(@cjIsALock) reported
@FitbitSupport ...night and awake for hours. The numbers are showing no difference between the two. Therefore, I question either how they are measured or their error bars.
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Brandon Grabski
(@IvoryTower1729) reported
@fitbit @FitbitSupport What ******** is your problem, I can’t set up anything other than an Ace for a kid? What a ****** set up you have. What a ******* waste.
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Dave Griessmann
(@dgriessmann) reported
@FitbitSupport It's the poor design.
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Sanjay Sharma
(@SanjayS68888740) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit Hey fitbit, I need to repair my watch purchased about an year ago. Where is your service centre in New Delhi / NOIDA. The number given on your website is not responding. Please help!!!
-
hazel hryb
(@HazelHryb) reported
@FitbitSupport @fitbit please can someone help I have a fit bit that is less than a year old and the rate monitor has stopped working . will this still be under warranty ? As now the watch isn’t fit for the purpose I need it for Thanks
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Ross Wolfe
(@RossWolfe10) reported
@FitbitSupport Why can’t I just order a replacement today for your faulty product it’s not just me it’s my partners too that has the same issue why can’t I just go to the online store and order a replacement? And not get fobbed off with a refurbished second hand one ?
-
Lori P
(@LoriParm) reported
@FitbitSupport Still waiting to hear a reply from Fitbit about my replacement Charge 4 that broke. The replacement was only a little over 2 months old. Seems like something could be done from your company to help me with this.
-
B Taylor
(@twitster29) reported
@FitbitSupport It’s beyond that. You asked for info which I gave. Then Gave me generic advice that didn’t work. Then sent me a customer satisfaction questionnaire which I responded with “very dissatisfied”. Is there anything else you will do? This is not an individual issue. It’s your system.
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Leah Janosko
(@ljanosko) reported
@fitbit I did 59 minutes on the elliptical. Calf and flutes barking and my Fitbit has 629 steps. WTF??? I can’t set this thing to recognize my effort
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Lance
(@LinguisticBlues) reported
Hi @FitbitSupport - are you able to offer customer service other than what I have just received, which is 'just wait and see if it gets fixed :) ' ? Had this issue since October, still no resolution. Not good enough! #Fitbit #badcustomerservice
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The__Farmster
(@The__Farmster) reported
@fitbit @FitbitSupport @FitbitUK Me: Walks up 4 flights of stairs quickly, that takes me up two floors. My fit bit: “0 floors”. (The next day) Me: Has done nothing so far this morning, other than crawl out of bed and sit down. My fit bit: “3 floors”. Seems a bit odd.
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Springinkerl
(@Springinkerl28) reported
@FitbitSupport Thanks. My messages are no longer in the support chat. Sorry. It’s been going on for such a long time. I seriously have lost patience - pls let me know how I can contact you so you can help me pls. Thanks
-
Sarah
(@essbeevee) reported
@FitbitSupport hiya, really disappointed that my charge 3 is broken AGAIN 🙄 Won’t hold a charge, turns off due to low battery then when I plug in it reckons it’s on 70%. It’s my third faulty one - what’s up with this model??
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G.S.
(@gsmontrose) reported
@FitbitSupport I am SO DISAPPOINTED in my Fitbit Ionic and support. This is my second Ionic. The first one did great, lasted over five years. This one is not working properly. Often doesn’t record sleep, and very rarely does it actually notify me of incoming texts. Weeks working with support