Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Jimbob_H James Holton (@Jimbob_H) reported

    @IndigoWhisky85 @FitbitSupport I'm getting the same issue

  • AlsoKnownAsCK Chris Kinsman (@AlsoKnownAsCK) reported

    @FitbitSupport my Versa 3 barely ever synchronises. I've already factory-reset it and the problem continues. Any assistance would be welcome.

  • supersuperyon Jon R (@supersuperyon) reported

    @FitbitSupport @TweetsByTimbo Don't get the charge 4...you might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.

  • nigerski Nigerski (@nigerski) reported

    @fitbit @Blklivesmatter @APTPaction My sympathies to Fitbit for turning into pieces of ****. Planned on buying the latest Versa for the oxygen sensor, no way in hell I'm giving your company a penny now.

  • Kandia_Appadoo Kandia Appadoo (@Kandia_Appadoo) reported

    @FitbitSupport I bought an Inspire 2 as a gift for Xmas and the screen isn't working. Contacted support on Sunday and someone was meant to get in touch on Monday. Still waiting as apparently the issue is 'higher up'. What does that even mean? And when will my watch work?

  • 1ChiefsDan2020 1ChiefsDan (@1ChiefsDan2020) reported

    @FitbitSupport is there a problem with the Versa 2 and sleep tracking? It consistently misses the first hour of two when I go to bed.

  • Vickiedavies101 Vickie Davies (@Vickiedavies101) reported

    My mums Fitbit is not tracking her distance correctly I have done nearly 6000 steps and 3 miles and hers is saying nearly 7000 steps and 0.6 miles can anyone help or have any ideas of what to do #Fitbit @fitbit @FitbitSupport @FitbitUK

  • muggybonehead65 Leah (@muggybonehead65) reported

    @FitbitSupport Only to ask for details you already have, still no help whatsoever. You have my email address, the order number, the address to which it was delivered so why the delay tactics? The decent thing for you to do right now is have a courier pick the unwanted item up and issue a refund

  • Juliecragg5 Julie cragg (@Juliecragg5) reported

    @FitbitSupport help my screen has gone blank even though still synced and has power! Cent do reset as can’t see the screen???

  • Dansting No Clever Nickname Dan (@Dansting) reported

    @FitbitSupport Is there an issue with the app this morning? I could not sync up my device, and now that I am trying to set up the device again, it is not working. I'm not near another device, my One is charged to 95%, and it is on.

  • musicgamer460 Dr. Becky O'Brien ♠️ (Film Music Central) (@musicgamer460) reported

    so I've had two Fitbits over the last two years....both of which have now proven to be faulty in some way..... this is really eroding my confidence in @fitbit and their products (not to mention they have terrible customer service)

  • mcbour Marie-Christine Bour (@mcbour) reported

    @FitbitSupport impossible to set up my new #fitbitcharge4 , tried 15 times and followed all advises found... could not join Fitbit support chat. Worst Christmas present ever.

  • JF90409999 JF (@JF90409999) reported

    @FitbitSupport hey fitbit, my device should still continue working longer than 2 years correct? Mine no longer will even hold a charge and has lines through the screen. I've tried all the trouble shooting and updates offered, nothing works. Please replace.

  • VecchioDarlene Darlene Vecchio (@VecchioDarlene) reported

    @FitbitSupport I need to get my cracked Fitbit sense screen fixed or a replacement. Please help respond to let me know how to proceed

  • compositeur David D. McIntire (@compositeur) reported

    @musicgamer460 @fitbit I switched from Fitbit to a Garmin watch about a year ago and have been very happy with it. (Can't speak to customer service issue b/c I've had no problems.) I didn't have the issues with Fitbit you've had, but I wasn't crazy about it either.

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