Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • tricky974 richard morgan (@tricky974) reported

    @fitbit @Pac12Network @StanfordMed ABSOLUTELY DISCUSTING CIMPANY DECLINE TO HELP. I WILL BE GOING TO CALL BHAM AGAIN TOMORROW TO GET MY REGUND AFTER 9 DAYS WQITING SINCE YOU HAD IT NACK AND WILL NOT REFIN ME FITBIT DO NOT HELP STAY CLEAR OF THIS USELESS COMPANY!!!!!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 STAY AWAY

  • prudent_invstor Rudra Chowdhury (@prudent_invstor) reported from Kolkata, West Bengal

    @FitbitSupport Team - I have been in touch with DM already. You are diverting me to the same policy document which clearly states 1Y of service for new devices. Help me understand why you can't repair a faulty device well within Warranty period (8months old) - in clear words please

  • luisaovando2 Luisa Ovando (@luisaovando2) reported

    @FitbitSupport is only me? Three watches and nothing! Wtf? Not even a week and it's not charging, the same issue as the last one.. UGH!!

  • SnehJ Sneh Joshi (@SnehJ) reported

    @kfitzy @FitbitSupport So my flex2 hasn't been syncing and I wrote to Fitbit several times and they said that know of this problem and are looking into it. Today I received an email saying my device is out of warranty so it can't be replaced.

  • kfitzy Kathy Fitzgerald (@kfitzy) reported

    @FitbitSupport Help! My Charge 3 won’t synch. It’s been slow to synch over the past week, but now it utterly refuses. I’ve tried turning on and off Bluetooth as the forums have suggested.

  • pooheadbridie sandra (@pooheadbridie) reported

    @FitbitSupport My Fitbit won't sync to my phone. I have done everything it has said and it won't read on my Bluetooth. I have it 3 weeks and it has worked about 3times. What else can I do to fix

  • clarammasters Clara Masters (@clarammasters) reported

    @FitbitSupport Hello! I’ve tried all of the recommended fixes but my Fitbit Versa Lite is still showing the wrong time. How do I fix this?

  • kellew29 Kelly Foster (@kellew29) reported

    @fitbit my Versa has started to change the time by itself a d taking ages to sync, I have followed all the steps online to unlink Bluetooth but now it won’t find it when reconnecting. Please can you help?

  • tricky974 richard morgan (@tricky974) reported

    @fitbit ABSOLUTELY DISCUSTING CIMPANY DECLINE TO HELP. I WILL BE GOING TO CALL BHAM AGAIN TOMORROW TO GET MY REGUND AFTER 9 DAYS WQITING SINCE YOU HAD IT NACK AND WILL NOT REFIN ME FITBIT DO NOT HELP STAY CLEAR OF THIS USELESS COMPANY!!!!!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • Lib_Webb Libby Webb (@Lib_Webb) reported

    @FitbitSupport I keep reading that you reply to emails within 24-48 hours. So why haven't I received a reply since Monday? 🤔 You'd have thought replacing a device with a broken strap would be fairly straightforward...

  • deniseeeeee_xo 𝕕𝕖𝕟𝕚𝕤𝕖 🌌 (@deniseeeeee_xo) reported

    @fitbit used to have amazing customer service if an issue was happening with your device but boy has that changed. Wasting hours of my time weekly with their customer service because my device is having issues and not resolution is getting really frustrating. 😒😒

  • GrassieCarol Carol grassie (@GrassieCarol) reported

    @FitbitSupport I had assumed that this would have been prioritised considering the trouble that I have been having getting this sorted.

  • drkushvyas1 dr.kush_vyas (@drkushvyas1) reported

    @FitbitSupport my fitbit charge 3 screen is dim Tried restarting and setting options, nothing works Please help

  • bklyndevil Jaimee Pascale (@bklyndevil) reported

    @FitbitSupport I have my Loftilla scale syncing to my Fitbit app but when the weight comes over it's not correct. Any fix to this?

  • Hodobbs HollyO (@Hodobbs) reported

    @FitbitSupport Hi, the problem is still happening.

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