Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • RafikiTwist Tim Gardner (@RafikiTwist) reported

    Purchased a @Fitbit Luxe as a gift, it lasted 3 days before green lines and a lack of responsiveness rendered it useless Offered a refurbished replacement as oposed to a new product, tried to complain, told by Fitbit they have no complaints process Really poor customer service

  • RossiTardelli Barone RossiTardelliAltobelli (@RossiTardelli) reported

    @fitbit @FitbitSupport why do the strap connectors on your Charge 4 keep breaking? My wife's ust snapped off for the 2nd time. £100 of garbage. Shame, because she quite liked it. Why did you downgrade these to cheap plastic?? You just lost a customer to @GarminUK

  • noddynator niamh (@noddynator) reported

    My fitbit account has been hacked please help me @FitbitSupport @fitbit

  • de_w8tam Thomas Martin (@de_w8tam) reported

    I swear getting my vitals, food intake, and exercise, all logged in one place on Android with @Google #PixelWatch and @FitbitSupport is one of the worst technology experiences I've ever had. If I wasn't determined to control my data, my blood pressure would be better.

  • SillyGooseFace Suz (@SillyGooseFace) reported

    I used to be a big fan of @fitbbit @FitbitSupport recommending them to many friends and family. Their customer service has gone down hill. I'm in shock at how disappointing my experience has been trying to work with them. Premium cancelled. #cancelfitbitpremium

  • rivergodrsa Tony (@rivergodrsa) reported

    Hey @fitbit where is my refund for the ionic! One year down!

  • Lying_Politics Rollo Tomassi (@Lying_Politics) reported

    @FitbitSupport There seems to be an issue with checking out in your Ionic recall store. Just spent 30 minutes on the phone with a very nice service rep. She couldn't help and ultimately told me to try again tomorrow. But, she tried.

  • jokoroma Jo Koroma (@jokoroma) reported

    @FitbitUK @fitbit @FitbitSupport I just wanted to raise how disappointed I am that you are stopping the challenges. They are the thing that has kept me going on fitbit and I’ve made some firm friends through it. It’s a terrible decision #keepworkweekhustle

  • Anthony34085934 Anthony Emanuel (@Anthony34085934) reported

    @fitbit Very disappointed you are getting rid of Challenges. These have been providing a vital link with distant friends and family for years. Why are you doing it? Seems a very poor decision.

  • jeanettehunt20 jeanette hunt (@jeanettehunt20) reported

    @FitbitSupport worst customer services ever!!! In process of emailing ceo ..we’ll waiting for a response anyway and receive a message telling me my case has been closed due to not hearing from me for a while… REALLY 😡😡

  • minnyshell Michelle Traynor (@minnyshell) reported

    On my second @fitbit #sense charger since just before Christmas. They are possibly the worst made chargers ever. The pins don’t stay down. Think I’ll invest in a different brand. I’m not buying another one 🙄

  • Loquacite Loquacité (@Loquacite) reported

    Why are @fitbit products such garbage? Bigger question: why do I keep buying them when I know that they will always die after like 18 months? I'm done with fitbit. DONE. Hello @Apple Watch.

  • Cheryl_D_89 ..x!xCherylx!x.. (@Cheryl_D_89) reported

    @FitbitSupport Hi! Hoping you can help my Fitbit 2 is not charging. I have tried cleaning the charger and Fitbit ports but that hasn't helped. Any advice would be very much appreciated.

  • C_Quigley Christine Quigley (Ċristín Ní Ċoigliġ) (@C_Quigley) reported

    @FitbitSupport Hello! I bought my Charge 5 nine months ago and for the past week it keeps falling off the strap constantly and I can’t get it to stay on. Can you help? It should still be under warranty.

  • valeligios Val (@valeligios) reported

    @FitbitSupport I have sent a message for incident with my Fitbit ! Could you please help me ?

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