Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
jessica ellis
(@jessicaellis89) reported
@FitbitSupport absolutely disgusted with a ‘template’ email I have received regarding BURNS that my versa 2 has caused in my wrist. No questions of how bad etc or even a request of a photo! Does @FitbitUK care about this at all? All you want is a simple return?
-
John O'Sullivan
(@JohnOSu53239322) reported
@FitbitSupport How can you legitimately market the Fitbit Sense when you know there is a massive problem with Android software - no reliable and consistent notifications service has been reported by hundreds in the fitbit community across your range of devices for over 2 years.
-
Erika Brady
(@Vzerda) reported
@FitbitSupport I can no longer find the icon where I enter my day’s activity and time - for example, one hour bike, or 30 minutes walking. This is just in the last few days. How come? How can I fix?
-
Kavita Bhatt
(@KavitaB89676431) reported
@FitbitSupport my fitbit watch is not working it's battery so what should I do?
-
Jaime Jones
(@JaimeJ6177) reported
@FitbitSupport can someone come back to me please the issue is getting worse
-
Louise Allen-Jones
(@LouAllenJones) reported
@fitbit I am SO, SO, SO sick of being fobbed off by FitBit DMs. All I'm trying to do is buy a new clasp for my Flex2 - you would think I was trying to take down the company. Please, PLEASE, please help me before I give up on you and buy an Apple Watch!
-
G Jamaer
(@GJamaer) reported
@FitbitSupport Sent you the DM. Got an email my 2 year period ended, but mij problem ticket is already open before the date this period ended. Much appreciated when you propose a solution. Ionic is not reacting anymore, nor charging, nor rebooting, ...
-
Paul Yochum'63
(@PaulYochum63) reported
@FitbitSupport wife’s Alta HR went blank but the app says the battery is full. Syncing taking a very long time. Will u help? Thanks.
-
FlyCloud31
(@pdxpsu) reported
@FitbitSupport hello. I don’t use fitbit but annual subscription was on auto and I was charged $87 yesterday. I have cancelled my auto renewal now. Please help me with refund since I don’t use it and I was charged yesterday. Thank you.
-
Andrea Lipstein
(@aglipstein) reported
@FitbitSupport @psubuzzy same for me is there a fix?
-
nicole
(@nicolebutler89) reported
@FitbitUK @FitbitSupport utterly disappointed by your customer service always been a massive fan of your product but they have let you down after being told someone has got into my account they aren’t interested in resolving this quickly
-
M🌻
(@KO08103566) reported
@FitbitSupport can’t contact you any other way then through app sending me here. My Versa 2 doesn’t have the correct active zone minutes since the new update! Much lower than the same exercise done the weeks before the update. How do we fix this? Same with my husbands’ versa 3.
-
Sou at HotWhopper
(@Sou_HotWhopper) reported
@FitbitSupport Only recently, every so often the versa vibrates and I briefly see something brown on the screen - or I don't. There's nothing in the notifications. Is this a malfunction or by design? If the latter, would you fix it so I can see it (with time to put on glasses)?
-
Jessie
(@DontBeUncool) reported
@fitbit Got a notification about the new smart water bottle this weekend, tried to purchase and it won't add to cart. Tried again today and same problem. Is it not for sale yet?
-
Tarr Troll
(@Tarr_Da_Troll) reported
deep sigh* @FitbitSupport is the most confusing thing and it is frustrating trying to get support and resolution for issues with. They send emails saying they are glad you resolved your issue but you haven't resolved it.
Check Current Status