Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Miss C.
(@misscliffex) reported
@FitbitSupport hi, I’ve had my Fitbit for less than a year and the strap has broken. Please can someone help me?
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Building Baltimore Better #sellmyhousefast
(@BuildBaltoBettr) reported
@FitbitSupport help! My Fitbit Alta is recharging when it’s plugged in. As soon as I unplug it, I cannot get a reading. I tried cleaning contacts where it charges. I logged in as a new account. Nothing works.
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melodiouscode
(@melodiouscode) reported
.@Lifesum; you have the best food database for tracking ( real shame that the @fitbit database is so poor). Do you have any intentions to allow a sync of food data into fitbit? Or do you have an API that I might be able to use to write a sync myself (presuming fitbit have an api)
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محمد ..
(@mohdalaamri42) reported
@FitbitSupport I have a problem with versa 3 the problem was sent in private messages
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Alan Dale Adams
(@AlanDaleAdams) reported
@realericeckhoff @fitbit The only good thing about your driveway when shoveling it is it goes down hill
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Choi Voong
(@talktometibbs) reported
@FitbitSupport the replacement Versa 2, for my non responsive Versa that you sent as replacement in June 2020 is now non responsive. Help please? 🙏🏼
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Barry Lieberman
(@ZotMeister) reported
@fitbit Please help... My fitbit lost connection to phone and pc. BlueTooth not seeing it on either device, since Dec 20th. What do I do? (Fitbit Charge 3) Thanks.
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WENDY
(@WENDY99425951) reported
@FitbitSupport My fully charged fitbit charge 3 is not counting steps or heartbeat. I have shut it down several times and synced it with my phone. I even did a factory restart. It tells time but does no other function. Please help, thanks.
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Raquel
(@r_jody) reported
@FitbitSupport Charge 3 screen is very dim & can not brighten... how do I resolve this issue? Thanks
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akay arora
(@akshayarora747) reported
@FitbitSupport I had already replied your mail but seriously there is huge communication gap between your shipping partner and your team. Both of them are blaming each other. Sir @parkjames i just want to draw your attention towards customers refressels in india. Pls help 🙏🏻🙏🏻
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George Wieggers
(@georgewieggers) reported
@FitbitSupport charge 3 is stuck and only displays a smiley. 8 second button press while connected to usb charging cable doesn't help. Any suggestions?
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Tigh De Gazon
(@tdgazon) reported
@FitbitSupport I know only kids devices may be connected to a kid’s account... THAT’S THE PROBLEM!!! In this day and she when you’re mass producing tech to be purchased, you should do your due diligence and support your customers do are making you billions in revenue!
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ked
(@kateedalton) reported
@fitbit I've had so many problems with my Fitbit Versa watch. It refuses to sync with my phone and the GPS link keeps dropping out. Fix, after fix, after fix... Non of which have improved the service. I've given up and bought a Garmin
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lindabmerry🎄
(@lindabtweeting) reported
@FitbitSupport was delighted to get verso 2 for Xmas and in general very happy with it. The biggest flaw is if I am out walking with our baby in a buggy, no steps are counted because my arm is stationary on the handle. Is there a way to overcome this?
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Eric
(@itznot_EZ) reported
@FitbitSupport I’ve had my Ionic for 4 years and it’s been great. Decided to pass on to my son and upgrade but Factory Reset caused permanent shutdown. Does @Fitbit stand by their product for a known issue on a very well cared for device even though it’s beyond warranty?
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