Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • VickiWebb27 Vicki Webb (@VickiWebb27) reported

    @FitbitSupport I tried to reset my fitbit and also cleaned the prongs thinking that might help. Fitbit still won't charge or come on What now?

  • franklivaudais Frank Livaudais (@franklivaudais) reported

    Hey @fitbit @FitbitSupport my Fitbit one is losing its mind. It turns off for no reason. 10 mins ago I had 20k steps. Then it went to 1521 and now it says zero. Please fix it.

  • sassiisme ina marie hall (@sassiisme) reported

    @FitbitSupport. I am trying to ad apps and set my Versa 2 but certain apps tell me to make sure my Versa is up to date with updates. So, I check my Versa 2 and it says it's up to date but the apps aren't reading it as such. How do I fix this?

  • VickiWebb27 Vicki Webb (@VickiWebb27) reported

    @FitbitSupport I tried resetting by holding the button down. Nothing happened. No logo appeared

  • DebAG Debbie Gruger (@DebAG) reported

    @FitbitSupport I got a new phone and set up, but I can’t turn my message notifications on. Can you help

  • wrkirkwood Signaller (@wrkirkwood) reported

    @fitbit rip off Britain is now called Fitbit. Buy at £159 a new Versa2 in September have it certified broken in October and a refurbished second hand one sent as a replacement. Wish i had bought a superior iWatch and get a 1st class service instead of this rubbish shame fitbit

  • caroltACP Carol_Louise (@caroltACP) reported

    @FitbitSupport despite asking for help with my Fitbit last night - the problem has still not been resolved and now no-one is responding to my DMs

  • starsjulie Julie Stars (@starsjulie) reported

    Is @fitbitsupport meant to be a live chat when you DM? ....I'm still waiting....and this is after trying unsuccessfully throughout the last two days to get help via their website live chat.

  • Wattsit01 Vikki (@Wattsit01) reported from Swanley, England

    @FitbitSupport since adding my daughters ace 2 to my fitbit app it's been stuck, I've uninstalled and reinstalled twice, what is the problem please can someone help?

  • JXBach TheOtherJared (@JXBach) reported

    @maklelan @fitbit my solution to a similar predicament (got signed up for a christian singles dating website) - since I never got help from the website itself - was to simply block (mark as spam) the emails.

  • ScubaSteve80085 Craig Adams (@ScubaSteve80085) reported

    @FitbitSupport your online chat is "unavailable" can I get some help with my fitbit Ionic

  • HashtagZoid Nat (@HashtagZoid) reported

    Morning @FitbitSupport my Blaze has stopped charging and an overheating symbol keeps appearing on the screen when I try to charge it.. please help

  • Arina_Tmte Arina Victoria Tømte (@Arina_Tmte) reported

    @FitbitSupport I have a fitbit charge 3 and my wristbands have snapped... first the one with the holes snapped so i changed to the Large one. And now the strap with the clasp broke! This is the second watch I have had with the same issue....

  • JessicaKazemba Jessica Kazemba (@JessicaKazemba) reported

    @FitbitSupport I got my fitbit charge 3 in Feb 2020. Over the past 2 weeks the screen has gone dim the screen is no longer readable. I have tried all trouble shooting. Please advise.

  • Lorrainen611 Meagain (@Lorrainen611) reported

    @LizMakesNoise Ho no. Good to know. Bad enough @fitbit does that. But at least it reminds me to eat, LOL

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