Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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WB
(@tortadetortuga) reported
@fitbit More time wasted with @FitbitSupport answering questions— fool me twice, I guess—just to have them ignore my request and restate their return policy. I was paying $10/month for premium on a watch that hasn’t worked. $150 to break in 7 months is amazingly bad.
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Marc Kleinschmidt
(@MEKCodeWarrior) reported
@FitbitSupport 3. COPPA specifically allows for parental consent override or with 30 minutes of coding you could treat the data like you do with the Ace devices. This is problem of laziness and one (if you actually read your community boards) people have been complaining about for years.
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Rich Medved
(@RichMedved) reported
@FitbitSupport My wife's Luxe does not charge when plugged in and we can't find/don't remember ever using a button on the side of it. The online help, via the app, isn't (any help). How do we proceed?
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Anthony F. Flynn
(@ThnderRd) reported
@jwijnings @FitbitSupport My battery, less than 5 months old drains 100 % within 2 hrs. Is this due to the outage or the battery itself?
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Emily Pickrell
(@Emily_Pickrell) reported
@FitbitSupport Any ideas on what the issue is? The Fitbit no longer seems to be emitting any radio signal to other devices. It is less than a month old and was working up through Wednesday morning. I have tried turning both Fitbit and phone off and on, no luck.
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Matt McGuire
(@cybercrystal) reported
Anyone else's #fitbitsense quickly deplete its battery after the last firmware update and die? I'm unable to get it to charge and @FitbitSupport only gave me really basic troubleshooting steps with no resolution. $330 for a watch that can't even last 2 years is a terrible value.
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Aine Ryall
(@aineryall1998) reported
@FitbitSupport I’ve been waiting over 3 weeks for my pre paid package to send back my broken Fitbit. Who do I contact to get an update ???
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Jeremy *******
(@jeremypollock) reported
**** Mgr's dream? 4 weeks without my @fitbit, from busted charging cable. Learned to live without it. @FitbitSupport has said no help, out of warranty. Fine. I'm a Premium member. Cost of cable on Amazon is ~$10. I'm ending my $80/year Premium membership. Heading to @apple.
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kstou2001
(@kstou2001) reported
@FitbitSupport my charge 5 has the same issue. Black screen, hard reset doesn t work. Still under warrantly
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Doug Chasick
(@ThatFHGuy) reported
@FitbitSupport My Charge 5 has not worked for OVER ONE MONTH because of the battery issue. I purchased it in March 2022. I'm TIRED OF WAITING for a fix. How do I get a replacement?
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Sudhir Puthran 🇮🇳
(@SudhirPuthran) reported
@FitbitSupport is there no warranty for the adapter that comes with Fitbit Sense Watch ? It failed in 1 month. @cromaretail refused warranty I purchased 2 adapters on @amazon , both failed after 1 month of usage each! I am stuck! Pls help!
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E. V. Maynard
(@ELLSVM) reported
@FitbitSupport my versa is tracking steps and calories inconsistently, wherein calorie count is lagging massively behind - is this a known issue / is there any way this is likely to be resolved?
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Joan D. Harrison
(@joandharrison) reported
@FitbitSupport my Sense is not charging probably due to two of the pins on the charger being pushed in. How do I go about getting a replacement. Have had my Sense 4 months. Thank-you in advance for your help.
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Rebekah1986
(@Rebekah19861) reported
@FitbitSupport my app is not working, its the latest update,version, phone is upto date, its version 12 android. I have followed all support steps & chat, now been told it will take another week for me to get some form of response. Really not happy as I can't use it at all!
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Gráinne Larkin
(@GrainneLarkin) reported
@FitbitSupport my charge 4 isn’t working since swimming with it… your chat function isn’t working for me on the website! Help me out? Thanks
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