Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Philip Masturzo
(@Phil_Masturzo) reported
@fitbit Don't bother talking to Sam or Dan from fitbit they don't actually want to help you
-
Matt Chamberlain
(@Mchamberlainart) reported
@FitbitSupport hi, I’ve just bought a versa 3 last weekend and it constantly disconnects from my iPhone, never had this issue with my charge 2. Is it faulty ?
-
Caitlin Barney
(@Cbarney86) reported
@FitbitSupport your support team is a joke. I've had an open case for over two weeks and have yet to receive a resolution or had anyone been in contact with me regarding the case. TERRIBLE CUSTOMER SERVICE
-
Sara Mitchell
(@Sara_Mitchell13) reported
@FitbitSupport I love laying down and my versa 3 says my resting heart rate is 94… when I’ve avg 58 the last two months? I’ve done all the trouble shoots. What’s wrong with the new update
-
bec 🌻
(@becscoble) reported
@FitbitSupport my Fitbit won’t stay charged for more than 1 day. Please help
-
Rajarshi Goswami
(@npmrunstart) reported
Facing issues with the 6 month trial subscription of Fitbit Premium with semse and @FitbitSupport your support sucks! 2+ weeks to check such a small issue.
-
Philip Masturzo
(@Phil_Masturzo) reported
@fitbit Your products are trash
-
monsur chowdhury
(@ChowdhuryMonsur) reported
@FitbitSupport my Fitbit Ionic loosing battery power even after fully charged, after only two-three hours. Need help .
-
Mike
(@m_birac) reported
@getfittrack @fitbit YeAh and now I have to wait 24 hours for another response. This is by far the worst purchase I’ve made.
-
NovaLee
(@NovaLee04487436) reported
@FitbitSupport Here's the thing though, I shouldn't have to go through all of those steps EVERY time I want to sync my watch. Get your **** together and fix the app.
-
Lee Heycock
(@leeheycock) reported
@fitbit #TellTheTruth my Fitbit Sense worked fine for 5 months then started miscounting floors by > 1000%. Your support is useless and have told me that it's not broken (seriously??), and that you might do an update to fix it. No replacement, no refund, just a £300 piece of junk.
-
Rolla Bee
(@rollabahsous) reported
@fitbit @FitbitSupport Fitbit can't even tell you what's wrong with your device when it suddenly stops working. They just give you a small discount and expect you to shell out more money on a new one that will probably break down randomly too.
-
Julie L
(@julesLH79) reported
@FitbitSupport help needed my versa 2 has switched itself off and wont come back on after becoming extremely hot to touch and burning my wrist I removed it and it left a red mark please advise
-
Aída Tarí
(@AidaTari) reported
@FitbitSupport very bad support service. No response no solution
-
Rolla Bee
(@rollabahsous) reported
@fitbit @FitbitSupport I have friends that have literally broken their 3rd party trackers from Amazon & they still work! @fitbit's Inspire HR stops working randomly & they can't even tell you why! What kind of scam is this? Are they just meant to break down so you keep giving them your money for more?
Check Current Status