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Google Cloud Outage Map

The map below depicts the most recent cities worldwide where Google Cloud users have reported problems and outages. If you are having an issue with Google Cloud, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Cloud users affected:

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Google Cloud Platform, offered by Google, is a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products, such as Google Search and YouTube.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mexico City, CDMX 1
Chhindwāra, MP 1
Los Angeles, CA 1
Florence, SC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Cloud Issues Reports

Latest outage, problems and issue reports in social media:

  • CalebMccombs2
    Caleb Mccombs (@CalebMccombs2) reported

    @googlecloud @googlecloud @GoogleCloudTech Our S-Corp is actively processing enterprise AI workloads on Vertex, but we've been ignored by the Startup Program support queue for over a week (Case #00284484). Who handles escalations? We are evaluating our Azure options if we can't get unblocked.

  • gsmithw91
    Garrett Smith (@gsmithw91) reported

    @googlecloud billing support case 70049182 I have reached out over 36 times over the past three months to get a refund for a error that Google claimed was their fault

  • Ohhboyyyy_
    Ohhboyyyy (@Ohhboyyyy_) reported

    @MLB @googlecloud @CleGuardians These umpires are ******* horrible watching theses games is so bad it seem like hitters get 5 strikes and the strike zone the size of a baseball card cause strikes and getting called for ***** and teams are scoring when they should of been out the inning

  • jeffreybunn
    Jeffrey Bunn (@jeffreybunn) reported

    Ask: our @googlecloud project was charged ~$1.3k after ~5.6K unauthorized calls in a few hours to Gemini image models we don’t use. Support credited ~$660, but we’re still stuck with the rest. Looks like legacy API access may have been abused. Anyone at GCP able to review?

  • gsmithw91
    Garrett Smith (@gsmithw91) reported

    @googlecloud I have been having a billing issue for 90 days now in which i was charge $3000 improperly. You guys have admitted it but I still haven't received my refund and have had a hard time getting any follow up at all regarding the case.

  • arpraj
    Arpit Rajpurohit (@arpraj) reported

    @googlecloud Hey - we are facing issues with support . There is an ongoing cyptomining case we are trying to solve. Your support had not been able to help in anyway. Been your customer for so long and yet i see no help on the case . Can someone please look into this

  • shayanrm
    Shayan Mashatian (@shayanrm) reported

    @googlecloud What’s the point of replying to messages here, asking DM you with a case number, to send a auto-reply privately that your case is under review?! We know the cases are under review and the issue is that they are not getting resolved fast enough. Why wasting our time to send the case to you in DM if you have an AI just to send an auto-response to it with no new or valuable information? @sundarpichai

  • osorioleomar
    Leomar Osorio (@osorioleomar) reported

    Hi @askgcp @googlecloud, our CPTO has paused our company's GCP migration after a known Firebase API vulnerability led to 19k SEK in unauthorized Gemini charges. We provided proof of external abuse but haven't heard back in over a week. Need immediate help with Case #72859549

  • B4_winZ
    Bavin (@B4_winZ) reported

    @googlecloud @GoogleCloud_IN im getting this error : This action couldn't be completed. [OR_BACR2_44] for many times as I tried many times to upgrade my account. it was really urgent. my cards are currently unusable so I prefer GPay UPI Mandate plaease Help

  • Michael_WCD
    Michael Tierney (@Michael_WCD) reported

    @googlecloud Whats the protocol for passing context between agents in a network? Do you just pass the entire current state or some kind of delta?

  • ffeennddeerr
    Ffeennddeerr (@ffeennddeerr) reported

    Hi @googlecloud @GoogleDevs @Firebase ! My account disabled by mistake (false-positive bot detection) after travel. I'm trapped in a deadlock (SMS code doesn't send/'too many attempts'). Ticket ID: Case 10414028. Can someone please help escalate this? 4 months of work is stuck.

  • Aritan_lover
    Aritan (@Aritan_lover) reported

    @googlecloud Dear @Google, I’ve paid a significant amount for your services and now face a serious financial issue. For 24 hours, I’ve tried to reach a human support agent, but there is no clear way to do so. Please review this urgently and connect me with a specialist.

  • aroogle
    Shawn Sully (@aroogle) reported

    @googlecloud @GMapsPlatform @Google I need urgent help with an API billing issue case 73262938

  • confideleapnews
    Confideleap Partners Communication (@confideleapnews) reported

    @nvidia @googlecloud strong example of how innovation and trust can evolve together to support the next generation of AI-powered services.

  • TheBeyondUsual
    Jeremiah (@TheBeyondUsual) reported

    @Google @NOAA @googlecloud This is a major shift. Cloud infrastructure and AI are changing what’s possible in fields that depend on massive computation. The future won’t just be about predicting weather faster, it will be about using intelligence and data to make better decisions before problems happen.

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