Google Cloud Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Cloud Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Creative Slave -Drew (@cr8vslave) reported 2 minutes ago

  Locked out of my Firebase project due to account suspension. Business-critical app affected. Appeals unanswered 7+ days. No access to support channels. Need escalation. @Firebase @googlecloud

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  Decent Cloud (@DecentCloud_org) reported 2 minutes ago

  @googlecloud @OZCreative22 Same support queue. The DM just makes wait times invisible to everyone else.

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  Stix (@Cubsz2016) reported 2 minutes ago

  @SayNoToTrading @ServiceNowNews @googlecloud It’s not broken. It’s overpriced and headed towards fair value

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  El Chon (@choonnn) reported 3 minutes ago

  @GoogleCloud Unexpected $10,225 MXN charge from Places API during development. Account 01B52E-22883E-48475B suspended. No quota limits were configured — this was unintentional. I need billing support to dispute this. Please help. #GoogleCloud

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  MECH AI (@mech_app) reported 7 minutes ago

  @googlecloud URGENT ESCALATION: CRITICAL PRODUCTION OUTAGE – DAY 3 I am requesting an immediate status update and escalation of this ticket. We have been waiting 3 days for a resolution to a backend Google billing desync bug, and this is causing catastrophic damage to our business. To be absolutely clear, the API failure ("No available credits") is a verified bug on Google's end regarding our Tier 3 Post-Pay linkage. I have completely exhausted all possible client-side workarounds, including creating a brand new GCP project to force a fresh billing link. Nothing works. Business Impact Metrics: Downtime: 72+ hours of complete disruption to our core application feature (wiring diagrams). User Impact: Over 30,000 Daily Active Users (DAU) are currently affected and locked out of the service. Direct Revenue Loss: We have already processed over 20 canceled user subscriptions directly citing this disruption, and our support inbox is flooded with angry customers. Account Value & Next Steps: My companies have spent thousands of dollars annually on Google Cloud over the last two years, in addition to spending multiple thousands of dollars every single month on Google Ads. If this backend bug is not manually overridden or fixed today, I will be forced to immediately migrate our application to a different AI provider. Furthermore, due to the severe lack of operational reliability and support response, we will begin the process of pulling all of our business and infrastructure entirely out of the Google ecosystem. We cannot operate with a provider where a backend billing bug causes multi-day production outages. Please escalate this to an Engineering Lead or a Technical Account Manager immediately and provide a status update today.

• 
  Malik umar (@malik850393) reported 8 minutes ago

  "This is a ridiculous response, @GoogleCloud. How can I 'link an active billing account' when your system is REJECTING every valid card I try to add (Error OR_BACR2_31)? ​Your automated system is blocking the very setup required to access support.

• 
  robweedn (@robweedn) reported 9 minutes ago

  17 days. 4 msgs. 2 cases. 0 responses. @AWSSupport hasn't even assigned our cases, no responses. Customer for 10+ years. 8 figures in spend. I invest in and advise startups. This experience makes it impossible to recommend building on AWS. @awscloud. Migrating to @googlecloud!

• 
  Decent Cloud (@DecentCloud_org) reported 12 minutes ago

  @OZCreative22 @googlecloud Fair correction. Paying across their ecosystem and still getting the startup support wall is its own problem.

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  Scott Wallace (@63green) reported 15 minutes ago

  I've never used Google Gemini API on my gcloud account, didn't even have it enabled, but today I somehow ran up $2,900 worth of bills on it in less than an hour. @googlecloud is a huge scam.

• 
  Ryan Nixon (@rnixon92) reported 16 minutes ago

  @MyTechMusings @googlecloud Worth flagging though: inferring meaning from query logs assumes current usage = correct usage. That quietly bakes in tribal knowledge and historical bad joins. Powerful for discovery, but you end up with the 'common' answer, not necessarily the 'correct' one.

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  Nikhil | നിഖിൽ | निखिल | ನಿಖಿಲ್ (@nikhilnarayanan) reported 16 minutes ago

  @shekhu04 @googlecloud @ThomasOrTK You are making it sound like they grew up in some village and were poor. Their dad was working with Graphite India in BLR IIRC.

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  Chris (@everestchris6) reported 18 minutes ago

  @googlecloud a leaked api credential caused anomalous places api charges on my account, support is apparently processing the adjustment, but your billing system just auto-attempted 18× $180 charges in 5 mins, can someone get this resolved asap??

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  Chris Tate (@ctatedev) reported 21 minutes ago

  @gabimoncha @googlecloud One day 🤞 For now, there's a flag that can help

• 
  Krishnav Kanoi (@KanoiKrishnav) reported 22 minutes ago

  I need some help from the @googlecloud / @GoogleMapsPlatform team 🙏 I’m a student building a hyper-personalised travel agent for myself and others using Maps + AI. My 300 USD trial credits expired and my prototype is now stuck. My college hasn’t enrolled in the student/education program yet, so I don’t have a way to get new Maps credits right now, but I’m actively pushing them to apply. If anyone from the Google Cloud / Maps startup or education programs could guide me on how to get Maps API credits as a student builder (or the right program to apply to), it would unblock my work. Happy to share the idea, architecture, and progress so far. DMs open.

• 
  Jyothi Venkat (@jyothiwrites) reported 23 minutes ago

  @googlecloud Cool numbers but I'm way more curious about what these customers are actually building with all those tokens. Processing trillions is neat but what problems are they solving?