Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • joncamfield jon camfield (@joncamfield) reported

    @mtzlblk @googlenest @jmwein At least stop trying to push account migration every app open if you're not going to fix this. I'm not going to set up another gmail account just to manage Nest, when I already have a managed gsuite one.

  • weslleynojosa Weslley Nojosa (@weslleynojosa) reported

    @googlenesthelp I have two google home minis and also use Google assistant on my phone. I live in Brazil and a workaround for this problem was changing my language from Portuguese to English, but now even that doesn't help. I also tried on other phones but the problem persists.

  • Curleymac Craig McCurley (@Curleymac) reported

    @madebygoogle Surprise surprise the help and concern lead to nothing again. @madebygoogle @googlenesthelp are once again not customer focused and have disregarded the fact that Google nest life span lasted 2 years. I expected a quality product but unfortunately Nest underdelivered.

  • iamwillprince William Prince (@iamwillprince) reported

    @googlenesthelp Hi Nest Help, my Nest Hello wired Doorbell seems to have bricked itself. It went offline at 03:30am; it has a small solid green status light, but no light around the doorbell button. Turning it off/on again and factory resets are not fixing it. Help! (Please)

  • 1DoritoBandito Dorito Bandito (@1DoritoBandito) reported

    Is anyone nest smoke alarm keeping going off saying smoke when there no smoke? As my old dear one started today and keeps saying smoke when it's clear @googlenest help anyone

  • electrician_247 Mark Allison (@electrician_247) reported

    @1DoritoBandito @googlenest Dust on the sensor maybe? We had that issue once or twice. Pretty common I think and quick clean sorts it

  • missmaryzrblu MissMaryzRBlu (@missmaryzrblu) reported

    @googlenesthelp App is not working and can’t log in via computer either. Keep getting notices from cameras but unable to check them.

  • Brommer64380981 Brommers (@Brommer64380981) reported

    @googlenesthelp Reset network, reset full thermostat, reset home WiFi network (although everything else is working), I’ve followed all your online trouble shooting. Only message is the WiFi sign and then no network in the settings menu.

  • framer_dave DTR 🇨🇦🇩🇪🏳️‍🌈♎️🚹 (@framer_dave) reported

    @googlenesthelp no notifications for days on both cams at my shop. App only records motion now (constantly), no option to change back to ‘people’. No rewind/forward when viewing clips. How do I fix this??

  • xThatcherx Thatcher (@xThatcherx) reported

    I think @googlenesthelp are fast becoming the worst customer support I have ever experienced. They deemed my device to be faulty over a week ago and despite chasing are still asking me to reboot it and factory reset 😭😭😭

  • FeldBum Eli Feldblum (@FeldBum) reported

    Having my whole basement under 18" of water and losing so much of my stuff wouldn't be so bad if @googlenesthelp would just let me switch my drowned WiFi puck for another puck in the house, but of course that's completely impossible with the new Home app.

  • davidstamen David Stamen (@davidstamen) reported

    at least 5x a day @Spotify crashes my @googlenest display. anyone else have this issue and/or a fix?

  • RollTideMan18 rolltideman18 (@RollTideMan18) reported

    @googlenesthelp constant issues “there was a problem connecting to the best service”. Whyyyyyy

  • SOFI__PRINCESS SOFI PRINCESS (@SOFI__PRINCESS) reported

    I read your privacy statement you posted yesterday about security. Is there anyway that you can go back to allowing login without a Gmail address? @googlenesthelp

  • Ct_purley Chris Thomas (@Ct_purley) reported

    @googlenesthelp I’m a now disgruntled user of 8 cameras, 7 WiFi, 2 thermostat and 2 protect. Why oh why is the google home app support for nest products so awful? You can’t access protect devices, camera history features much poorer. This is really disappointing!! Please fix this

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