Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jwebbstevens c0aster 🇺🇦 (@jwebbstevens) reported

    Welp trying @googlenest and already miserable. Refuses to connect to my WiFi, error code P005 (4072). Product really is garbage if it can't simply connect. Tried everything, hard reset, deauth, 2Ghz validation etc.

  • WolframiteDAO Rugburn3000.eth (@WolframiteDAO) reported

    @googlenest @thedavidyoo how do you fix this @googlenest? Tons of us having this infuriatingly vague error blocking our cameras from not being $200 paperweights.

  • Aidy06 Aidy Kay (@Aidy06) reported

    @googlenest Today our thermostat stopped working and displays the following message ‘H72 HEAT LINK. The power to this thermostat is off’. There are no lights on the Heat link and we can’t use our heating. Any help? I’ve tried calling but can’t get through.

  • RobR71392278 Rob R. (@RobR71392278) reported

    @googlenesthelp is absolute trash. Disorganized and inept. Do not buy this over priced garbage.

  • fopocyrille Cyrille Fopoussi (@fopocyrille) reported

    @googlenesthelp my name is Cyrille Fopoussi and I bought a Google Nest Thermostat less than a year ago. It has completely lost connectivity to my network and I've done all the troubleshooting that had been suggested including restarting my network, resetting the Nest, please help

  • mmalcangio Mike Malcangio (@mmalcangio) reported

    Personal recommendation; don't buy @googlenest products. I don't know what happened internally but they continue to make terrible decisions in the transition from the Nest app to the Google Home app. Disappointed and moving away from them for any future products.

  • infosec_jess Jess_Imagined🌟 (@infosec_jess) reported

    @googlenesthelp your support personnel are terrible. I’ve been asked twice to bring a Nest Floodlight Cam into the house to connect it to Wi-Fi! It is one component. And it needs to connect via BT to add the Wi-Fi. Why don’t they know this?

  • BlokAmal Amal Blok (@BlokAmal) reported

    @googlenesthelp 6-1612000033380 this is the case ID the representative said a replacement needed to be ordered but I have yet to receive an email to order the replacement thermostat. The error code is W5.

  • CokerMuallim Muallim Coker (@CokerMuallim) reported

    @googlenesthelp @tmentele hello google i can't access my account yet, i was directed to appeal and i've done it, but google doesn't believe that it's mine. i ask for your help

  • beastlyfido Mike Cribier 🇺🇦 (@beastlyfido) reported

    @mmalcangio @googlenest How so? I use the wifi mesh routers and the Nest thermostat without issue

  • CokerMuallim Muallim Coker (@CokerMuallim) reported

    @googlenesthelp @tmentele hello Google I've received a notification about my appeal but Google can't recognize me please help

  • WolframiteDAO Rugburn3000.eth (@WolframiteDAO) reported

    @googlenesthelp yeah we totally tried that. we factory-reset everything.. it seems to be a UX issue, quite honestly. The screen doesn't throw an error consistently - its either just goes to a white screen of death.. or it times out and does C102 fails. across all cameras.

  • RobR71392278 Rob R. (@RobR71392278) reported

    @googlenesthelp contacted 5 days in a row, well over an hour each time. Zero help. Fix it.

  • RealSaxondale Rantallion 🛡️ (@RealSaxondale) reported

    @NexusBen Old @googlenest app is not better, its also shockingly bad. On my pixel 5, by the time someone rings the bell and you get to the live feed and the buffering spinner stops, the person has long gone. Still waiting for custom responses 4 years on. #theydontcare

  • AOdusina Ade Odusina (@AOdusina) reported

    @googlenesthelp Hi, The issue is yet to be resolved, the thermostat is still not connected to wi-fi. I spoke to Nest support services and we agreed to replace the device but when I took it off the whole heating and hot water shut down. I have had to call out boiler engine to have a look.

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