Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • shanebanegas Shane Banegas (@shanebanegas) reported

    @googlenest I need help powering my Nest Cam IQ over Ethernet. Trying to find the right adapter

  • shandunc_ shannon reed duncan (@shandunc_) reported

    Hi just here to say do not, I repeat DO NOT, buy a @googlenest smart thermostat. the one we have is straight garbage. That is all.

  • JR0CK66 Jeff Lidstone🏳️‍🌈@🏠 (@JR0CK66) reported

    @madebygoogle @googlenesthelp @googlenest My original #GoogleHomeMini and original #GoogleHome has been glitching daily. I get "something went wrong, please try again in a few seconds" or "there was a glitch..." I rebooted and factory reset. It still glitches. Internet is fine.

  • JFisch_ Jordan Fischer (@JFisch_) reported

    Hey @googlenest @googlenesthelp my Nest Yale lock keeps going offline and I’ve tried it all to keep it online.. the connect is like 10-15 feet away from modem/router and about 6 feet away from the lock. Connect has a clear line of site to both devices, no walls.. help?

  • Simm0700 Paul (@Simm0700) reported

    @googlenesthelp Can you make it supported, you're literally Google! Trying to manage 600+ photos on the app is literally terrible, it loads the images so slow, if it's assigned the wrong person to a familiar person taking them out is the worst experience.

  • nellynosirrah Helen M (@nellynosirrah) reported

    @googlenesthelp I need a replacement Heat Link for my 3rd gen Nest thermostat. The one I have was installed only 15 months ago, electrician has been and checked everything but its the heat link that's broken. I've left details on forum. How do I replace through warranty?

  • Essar388 SR388 (@Essar388) reported

    @ChanceKelch @googlenest what time do they go offline, amazon employee? at what time are you not safe? please be exact.

  • dave1pickett Dave (@dave1pickett) reported

    @googlenesthelp I have an issue with my outdoor camera. The night vision is faulty. Reported via messenger and over the phone. Customer service is appalling. Day 5 and no one can give me a honest answer. Feel like I'm being fobbed off. Can you help?

  • Justice_Bulldog Justice Bulldog (@Justice_Bulldog) reported

    . @Google @googlenest @googlenesthelp I’m a loyal PAYING customer & STOCKHOLDER. Yesterday, 4 hours of my time was was stolen from & I received TERRIBLE 🤮 treatment from #GoogleNestHelp on phone. Still have issues. DM to resolve #Roboform

  • bsrishi Rishi B.S (@bsrishi) reported

    @googlenesthelp Team, am having a major issue with the nest WiFi router that I don’t get internet in a room. This is ridiculous. It doesn’t automatically switch bands..

  • KahlerRick Rick Kahler (@KahlerRick) reported

    @BLAKEW00DALL @googlenest While you may win the argument, you will lose the war...this feels like a very bad idea.

  • devidicus Devidicus (@devidicus) reported

    @rdbrockbank @googlenesthelp I had the exact same issue a few weeks ago. Possibly an update broke them and only way to resolve was to delete them and set up from scratch. A complete pain but all working again.

  • thallesvr Thalles Coelho (@thallesvr) reported

    @googlenesthelp my google nest thermostat lost the wifi connection and can't reconnect. In fact it can't find and wifi network in my house. I already restart the moden and the thermostat. Can you help me with this problem?

  • DillonLafaver Dillon LaFaver (@DillonLafaver) reported

    After an hour long chat with @googlenest CS they left me with two options for my defective product under “warranty” for W5 error 1) Sign up for @GooglePay and put a hold for the replacement or 2) Live w/ no thermostat until they send me one... #badservice #nomorenest

  • rdbrockbank Richard Brockbank (@rdbrockbank) reported

    @googlenesthelp 3 of my 5 smoke alarms are offline and won’t even start Wi-fi setup. No changes to my network recently and they’ve all been fine for months until now. Any ideas?

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