Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Omari Allen
(@omariallen_) reported
from
Burbank, California
@mgrabois @googlenesthelp Having the same issue here! I already chatted with you guys today and you had me factory reset my Nest Thermostat E only for it to go offline again shortly after. Please release a fix ASAP. I’m seeing a lot of similar complaints online about v6.2-22.
-
Leivik
(@leivik) reported
@googlenesthelp out of the 3 google nests I bought a year ago. All have and continue to give me trouble.
-
Ms. Brtva
(@MsBrtva) reported
@MPICreates @googlenest I’ve had HVAC out 2x now because I thought this might be an issue with my 5yo furnace, but now from what I’m reading it might be a Nest issue. Haven’t had reliable firing of my furnace since the software update. It works one day but the next the thermostat doesn’t trigger the fan
-
Popo
(@podeniak) reported
@googlenesthelp @XiaomiSupport hi there's a massive issue about Google home/mi home link. Could you tell your customers when we can expect a resolution?
-
Ash
(@ashradon) reported
@googlenesthelp My Nest Thermostat E stopped recognizing Wi-Fi and won’t work. I tried all steps like rebooting my router, rebooted Nest. Nothing seems to work, please help
-
Arti Eero
(@idkartemis) reported
@googlenesthelp The app started working fine this morning but now seems to be having issues again. Nothing is wrong with the nest thermostat itself, just seems like the app/server stuff happening again
-
Kali
(@Arnis65) reported
@googlenest hey been waiting over a month for a partial refund and i’m not getting anywhere via emails, really unhappy. In fact I’m rethinking my position when buying further smart home devices since i’ve had such a bad experience.
-
Jay
(@thejaykid7) reported
I spent the last hour and a half trying to set up the Google nest hub gen 2 @madebygoogle and it keep bootlooping on me right as it's about to finish. Resting the device doesn't help any. Pretty crappy experience to say the least @googlenesthelp
-
Tweet Tweaker
(@TweeterTweaker) reported
@googlenesthelp Still not working.
-
col 🌸
(@colkeith2001) reported
@googlenest @googlenesthelp @madebygoogle Hi. I need help and not yet had an acknowledgement or any. My nest thermostat has gone completely awry. My heat link doesn't seem to be working with no lights and any amount of pressing or resetting doesn't work. H71 error initially.
-
Tracey Keogh
(@Traceyk2014) reported
@googlenesthelp Yes it is 15 to 20 feet away. Android yes. That it cannot connect. Internet provider has been changed and now it doesn't seem to be working with my new Internet any help would be amazing
-
dazed lex
(@dazedlexx) reported
@googlenesthelp can't connect google home to mi home! help pls
-
Satcare
(@AFMedDoc) reported
@googlenesthelp my Nest doorbell (wired) has started going offline for several seconds every time it is rung. It has worked fine for years, until now. I changed the transformer, but it still does the same. What can I do?
-
MPI
(@MPICreates) reported
@googlenesthelp I think I may have actually ended up resolving the issue with a full factory reset.
-
Tweet Tweaker
(@TweeterTweaker) reported
@googlenesthelp Not sure when it started, but it's been happening for around a week or so. I've disable and reenabled the Alexa skill, but that didn't help.