Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • cdrider1 Craig (@cdrider1) reported

    @googlenesthelp Hi. Your product is meant to help save money but won’t allow two points on a schedule less than an hour apart so minimum time heating is on is an hour. Why not let us set this for less and save money?

  • Talenteduser Venture Crapital Liar (@Talenteduser) reported

    @googlenesthelp @io53ph Hey Nest/Google sign in for the app is down again

  • a_comonMan francis joseph (@a_comonMan) reported

    @madebygoogle why my #nestthermostat is having issues every month and the only solution I get from support is to do a replacement, where they send a defective piece again . It’s like living in the streets with #GoogleNest worst customer experience

  • andrewwatson AndyWatson@hachyderm.io (@andrewwatson) reported

    @googlenesthelp I'm in the US. It's a learning thermostat. It's a network issue because other devices have had to be reconfigured. The Comcast modem is giving them 127.0.0.1 to use as a DNS resolver.

  • odavidleal ❖ .David Leal/Primitive (@odavidleal) reported

    Is anyone else’s Google Hub Max gotten so slow that is unusable? @googlenest

  • tom_timothy Tom Timothy (@tom_timothy) reported

    Honestly say the worst customer experience I've had ever. For a @madebygoogle product, @googlenesthelp is dreadful. Humidity measure is totally wrong. Problem arose during warranty as shown on all Google Takeout data logs. Broken product and company size of Google won't support

  • michellekl michellekl 🌻 (@michellekl) reported

    @googlenesthelp This doorbell has been installed since 2018, purchased from Target July 2018. We haven’t had any issues like this before. I have turned it off and on through the app, flipped the breaker. Not sure what more can be done for troubleshooting. It is only down when pressed. Very odd.

  • cynvicioustm cynvicioustm (@cynvicioustm) reported

    @Google @googlenest @googlenesthelp finally hit the final straw to switch us to Amazon fully.After over 1k of cameras don’t work and are unreliable, now I got a yr auto-renewal w/ no reminder and it renewed today and they won’t refund- products don’t work and bad support exp. 😭

  • rezurrection Andy Bolton (@rezurrection) reported from Royal Leamington Spa, England

    Anyone have ideas how to resolve the W5 issue with #googlenest learning thermostat? Or maybe a reliable alternative? We’ve had a replacement about a month ago for this issue and now it’s happened again 🤬😡 @googlenesthelp @googlenest

  • 1kenobi_ob OB_1keNobi (@1kenobi_ob) reported

    @googlenesthelp @googlenest after 3 weeks of ownership my best failed. What a load of rubbish! Do not buy. Custer we services were rude and unreasonable. Worst smart thermostat on the market!!

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenest and don't give me the "we're here to help" because you ******* ARE NOT HERE TO HELP. Bin the ******* Nest system like Google bins everything else.

  • vaillantuk Vaillant UK (@vaillantuk) reported

    @humpy999 @AmyGrenham @googlenest Hi there, we apologise for the issue with the vSMART gateway, this issue should now be resolved. Please press the button on the gateway until you get a solid blue light. This will allow you to use your thermostat to control the heating instead if you experience future issues.

  • thomashabets Thomas Habets (@thomashabets) reported

    @googlenesthelp If anyone else is interested: After quite a few back and forths Google Nest Support replied that the devices don't support channels above 149. Which... is exactly what I asked them to fix. Oh well. Only 5.5 years since UK allowed these channels. Not like Nest is at the forefront.

  • inkee78 Chad (@inkee78) reported

    @googlenest any update on when nest cam cool down will be reduced to seconds rather than 5+ mins? Reviews are extremely poor based on this one "feature". I want to replace my current cam with nest cam but this is a deal breaker.

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenest made the mistake of setting up another Nest in a different room. Big mistake. Wrong device responded AGAIN. These things are garbage, they simply cannot detect proximity. Also, the "wrong device" prompt should cancel the mistake and allow you to redo it. It doesn't

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