Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • narkovian Nαɾƙσʋιαɳ💙 (@narkovian) reported

    @googlenest @mattsmithysmith As we are now nearly a year on from this post and the 2nd Gen Nest Hub has the same problems - when will we see a fix?

  • iayork iayork (@iayork) reported

    @googlenesthelp I have four Nest thermostats, have been fine for a year. One abruptly lost wifi last week, can’t find any network even when entering manually. Resetting the thermostat and the wifi doesn’t help. Three thermostats on the same wifi are still fine. What next?

  • MizSiriO Siri (@MizSiriO) reported

    What Kafka-esque hell is @googlenesthelp nest support? My office is 80 degrees and getting hotter and I can't log into the nest account to turn it down. To get assistance via the web I need to log in to the account. The chat help is down.

  • papaskia Justice Kyei (@papaskia) reported

    @googlenesthelp I'm having an issue with my Nest Thermostat. It has suddenly disconnected from the WiFi and won't reconnect

  • sricher007 Sylvie (@sricher007) reported

    @googlenesthelp Hi there, thanks for the follow up. Everything seems to be working fine. I suspect we were having some internet issues at the time with our provider causing the nest to go offline intermittently.

  • elgabito Kyle (@elgabito) reported

    @googlenesthelp Talking about the iOS assistant app, but yes we have several home devices (at least one of each). USA. If you do a quick google search you’ll see I’m not alone in this issue.

  • 404009457L 樱樱桃🍒 (@404009457L) reported

    @googlenesthelp Green light is gone while offline. We'd installed this doorbell for only 2 months. And this issue started from 12 pm yesterday.

  • narkovian Nαɾƙσʋιαɳ💙 (@narkovian) reported

    @googlenest @SeanSlater Media alarms don't work in the UK unless you change the persona to US English on all devices. This means losing voice recognition and having to put up with the wrong accent. Please fix it.

  • 404009457L 樱樱桃🍒 (@404009457L) reported

    @googlenesthelp Tried everything except open nest doorbell, still not working. I lost the pin to open doorbell. How can I reset the doorbell without open it.

  • danmiser Dan Miser (@danmiser) reported

    @googlenest might be the worst product line in history. New thermostats will not appear in the old Nest app, forcing you to use a crappy Google Home instead. Nest devices not appearing in Nest app. Great work, all!

  • vailDoubleBlack mikey (@vailDoubleBlack) reported

    @googlenesthelp @katievoutt Exact same issue for me. Every other WiFi device has been fine but the thermostat lost WiFi and can’t reconnect. Happened Wednesday or Thursday. I do have an Orbi WiFi 6 mesh system if that is a clue for SW issue vs HW issue with nest thermostat

  • underwaterryan Ryan Offord (@underwaterryan) reported

    @googlenesthelp Not convinced it's right just yet tbh. Total stability yesterday until the evening and then massive random outages for all cameras. Messages about insufficient upload speed (tested at 900mbps down and 100mbps up). Suddenly went fine again and been stable since. Nothing changed.

  • narkovian Nαɾƙσʋιαɳ💙 (@narkovian) reported

    @googlenest @mattsmithysmith Same problem here. Only works if I change the voice on Google Home to US English. I don't want to do this as 1. It loses voice recognition for the family, and 2. I have 6 devices and want the correct language settings.

  • AJDinmore Andrew Dinmore (@AJDinmore) reported

    FFS. The @googlenest ecosystem is so goddamn buggy. I can't believe people tell on this for security systems.

  • bryde09 Bryde (@bryde09) reported

    @googlenesthelp Thank you can this be called from the uk? It’s an issue with routines on nest mini. They worked fine and now don’t, I used them as an alarm with a set time to come on. Tried rebooting, creating new etc no luck

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