Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Eichner
(@brad_eichner) reported
@googlenesthelp my nest E thermostat will not locate my internet connection nor any networks. I have verified that my internet works on my other devices. How can I fix this?
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Mehul Agarwal
(@mehulagarwal) reported
@googlenesthelp Voice recognition fails a lot more than it used to. Home Hub doesn't always detect "Ok Google" and I have to repeat it multiple times. Even simple commands (eg. Play Music) don't always work. Nest Cam is frequently offline and can't be streamed.
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Scott C
(@adysworld31) reported
@googlenesthelp I have a Nest Thermostat E with a bad wifi chip. This is a known and common issue but Google will not replace it as my warranty has expired. A supervisor was supposed to call me yesterday to discuss but no call. Poor customer service and product backing.
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Rob Macey
(@macey_rob) reported
Update phone and @googlenest cameras don’t work. **** off @googlenest
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Thalles Coelho
(@thallesvr) reported
@thepennyhoarder @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Marc Peña
(@TXMP) reported
Getting rid of my @Ring in favor of @googlenest due to customer service. Replace your phone? Oh well, you're never allowed in your account again. Absolute trash.
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Thalles Coelho
(@thallesvr) reported
@alexa99 @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Westy
(@westy272727) reported
@googlenest @googlenesthelp Is there actually a number I can call to get help with my nest cameras?? I’ve been dealing with a signin issue for months and months. Or is there a buyback options so you can buy back your cameras if they’re not even gonna work for me?
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Tom Weaver
(@tom_weaver) reported
@kfury @googlenest I couldn’t help but wonder, though, how much having an email address signed up to a Google Suite service (or via Google Domain) is an edge case. You’d think logically it’s *easier* to treat it like a third party email. They must be doing some checks in the database.
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BTFU
(@BTFU2000) reported
@googlenesthelp I have a nest aware plus subscription. Video shows blurred screen with note no event detected, then camera was offline ( but none of my other cameras dropped). Again I scrolled through this 5 min of missing footage 10 mins earlier and when I went to save a clip footage was gone
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Tildy Bayar
(@decentraleditor) reported
Hey @googlenesthelp, my Nest randomly logged me out (first time in 2 years). Says it sent me a password recovery email, but it hasn't arrived (not in spam folder either). Is there an outage or something...?
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Dan Ruegamer
(@shicken684) reported
@googlenesthelp Yes, nest thermostat in the US. I never get an error message. It just constantly searches for network and never finds one. During setup through the app it's the white rings in a circle that spin for hours. Or if go through the device it's the blue circle "searching for network"
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