Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jed
(@jedkingman) reported
@LinusTech Linus! About your thermostat issue. My house had those same 2 wire thermostats, and I am running @googlenest Thermostats no problem.
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Haleigh Gonzalez
(@haleighgonz) reported
@googlenesthelp The router is within 8 feet of the problem thermostat, and we haven’t had any changes other than adding a 2nd nest learning thermostat to our home recently. That one is working just fine.
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illmindoftodd
(@illmindofTodd) reported
@OswaldTerre @googlenesthelp Same issue. Think it's an issue they aren't trying to acknowledge
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J
(@jweiss89) reported
@ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome
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Nigel Crabman
(@nigel_crabman) reported
@googlenesthelp @Pinzarie @Sonos I have the same issue on a Google Home Mini
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illmindoftodd
(@illmindofTodd) reported
@googlenesthelp apparently I'm not the only one who's thermostat decided to stop working on wifi today? What ******** google? What gives? Why are people's thermostats not working all of a sudden?! Mine included!
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fat ****, MD 🇮🇱
(@sloppywetcock) reported
Like what if I wasn’t home? My cats could have actually died lmao. The AC refused to turn off Heat unless I flat out shut off power to it. Fix this @googlenest it was funny at first but you’re another billion dollar company incapable of providing a decent product Annoying
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Sedat
(@Sedatcam1943) reported
@googlenesthelp Please help me Google, I lost my 8-digit code and can't get into my account, it has very important assets and money 🙏
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MKS Change
(@mkschange) reported
@googlenesthelp @dish the #ontech support for the #nestthermostat power connector is terrible. So disappointed.
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$partacu$ 👊💢💰
(@tradinspartacus) reported
Bought 4 new Nest thermostats in Dec. 6 months after they are damaging my furnace and A/C. Fix is to add power connectors. 8+ hours of getting the run around from cust service, Google will only send me 1, which I need 4. Junk @googlenest @madebygoogle I may have to buy @ecobee
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BJ Caruso
(@bj_caruso) reported
@googlenesthelp I have a learning thermostat, no recent network changes and I am getting a /w5 error
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illmindoftodd
(@illmindofTodd) reported
@41NAS @googlenesthelp Did google help fix the issue? I'm having the same issue
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GT CM
(@glenroy007) reported
@madebygoogle @Google @googlenest I’m really getting the run around but the support team here and I’m about to get charge for a second device that doesn’t even work please help urgently I have 2 open cases & nothings happening faulty nest hello.4-6393000031331 and 5-3902000031941
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Joel Adkins
(@mradkins) reported
Resetting a Google Nest Wifi point and I get the "Something went wrong error" and it just restarts the process over and over. No idea what went wrong. No idea how to fix it. I am seriously considering going back to using cables. #Google #Googlenest #TooMuchTrouble
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#GoSuns #rallythevalley
(@MicahWalker7) reported
I broke the internet. Someone please help. I’m trying to set up my new @googlenest mesh wifi router. My @CenturyLinkHelp supplied router is now not working either. Send help.