Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • towndrinker nosferatu mane (@towndrinker) reported

    @superpixels @googlenest my pre-Google Nests are as far as I’ve ever cared to go with smart home ****. it’d take some real specific lifestyle circumstances for me to branch out at this point… the cost/benefit just doesn’t add up, and corporate access to my basic personal life is a big part of that

  • ampang701 ampang701 (@ampang701) reported

    @googlenest camera experience has gotten so bad. I suspect if I switch to a Google login things will get better, but I can’t. Looking for an alternative

  • CityGasJoe CityGasJoe (@CityGasJoe) reported

    @googlenesthelp You made a statement last year that you would be replacing faulty thermostats with the W5 error. Yet you have refused my customer, telling him it is out of the 2 year warranty. Could you clarify.

  • MichaelJStern1 Michael J. Stern (@MichaelJStern1) reported

    I really like the @googlenest cameras but if you have a problem, the @googlenesthelp is miserable to deal with. I hate to see a good product with horrible support.

  • superpixels Victor Agreda Jr (@superpixels) reported

    @towndrinker @googlenest that's the problem -- this was pre-google (barely) Nest. Google came in, decided they wanted to hoover up more data, and changed the settings irrevocably. Close to monopolistic practice, removing a feature to require a hardware upgrade.

  • michaelsyeoman Michael Yeoman (@michaelsyeoman) reported

    @googlenesthelp Sure, there’s no power at all going to the Heat Link - as a result we can’t control the boiler. The electrician who installed it came out to fix it and advised us that we need a new heat link. Is there anywhere we can purchase just this part?

  • meghals16 Meghal Shah (@meghals16) reported

    Hey @googlenest, please ask anyone to help me on this 6-6546000032020. Same issue is happening again.

  • MikeShreves1 Mike Shreves (@MikeShreves1) reported

    @googlenesthelp hi, my nest thermostat will not connect to my network. I’ve restarted my network several times as well as the thermostat. I’ve gone through all the troubleshooting instructions several times. Can you help? Thanks!

  • Wisangel13 Wisangel (@Wisangel13) reported

    @googlenesthelp hello google can you help me regarding my google email that got HACK. thank you

  • towndrinker nosferatu mane (@towndrinker) reported

    @superpixels @googlenest yeah I’ve had the same problem. I bought this thing to dictate the temperature from my phone, not just view the temperature that’s been dictated for me

  • darthsi Simon Taylor (@darthsi) reported

    @googlenesthelp so 5 months + waiting and your “customer care” team still hasn’t replaced my defective outdoor camera, and now the nest Thermostat is acting up - What you gonna do to help?

  • TechnicalTrain Scott Marcus (@TechnicalTrain) reported

    @googlenesthelp Two of my nest gen 3 thermostats haven't been able to connect to the Nest app in quite a while. Others have stayed connected with no issues. All are connected to WiFi. Have tried rebooting the thermostats and the router. No luck. Help!

  • cole96215065 cole (@cole96215065) reported

    @googlenesthelp Hey my best has no wifi please help

  • GinaChixa Freckles and dimples (@GinaChixa) reported

    @google The google nest has got to be your worst product ever 🙈 #googlenest

  • dsperetz Daniel Peretz (@dsperetz) reported

    @googlenesthelp It's a Learning Thermostat, 3rd gen, purchased November 29, 2019 and installed within a month or so after that. I'm in the USA. I can't even get it added to the app. I got an M15 error at one point. But now nothing really.

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