Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • left_tack Tack Left (@left_tack) reported

    Hey @googlenest can you just admit you changed your app so it won’t work with iPhone? You’re never gonna fix it and basically all@your @Apple IOS customers should go elsewhere? Nest locks just suck now?

  • dandimson Dan Dimson (@dandimson) reported

    @googlenesthelp the worst customer care please review case number is 1-6946000031724… honestly just want to get refund and move whole system to ring - appealing customer care - avoid

  • jordanfd Jordan DeJarnette (@jordanfd) reported

    @dcborn61 @googlenesthelp Hi David, my app is doing the same thing. I'm thinking this is another Google issue.....Google, what is being done?

  • dcborn61 David Heyman (@dcborn61) reported

    @googlenesthelp @jordanfd @elizgreiner11 And when you send us to DM, you give instructions to restart thermostat, sign out/sign in to the app. You treat it like a local issue, make customers do pointless troubleshooting. Do better, please! Fix the issue and then tell us what was wrong to begin with.

  • tomcolontonio Tom Colontonio (@tomcolontonio) reported

    @googlenest man I wish password reset worked for nest. I wish the general login even worked 😮😮

  • andCKsays CK (@andCKsays) reported

    Own a @googlenest thermostat & been sleeping like trash for a couple weeks? You probably got enrolled in “Seasonal Savings” - a program designed to determine which you value more: comfort or the opportunity to hypothetically save a few bucks. You can turn it off in “history” tab

  • michaeldawdaw Michael Daw (@michaeldawdaw) reported

    I just got home and my @googlenest for some reason decided I wanted to return home to a 90 degree house. What the actual **** is happening?

  • wkevin79 Kevin Wright (@wkevin79) reported

    @googlenesthelp Sorry a Nest Thermostat. Get a W5 error if I go into Network. If I try to do a software reset which looks for a network it gives me the Searching blue ring and doesnt find anything. I’m in the UK is this the correct Twitter account?

  • RebeccaOutloud Rebecca Dessonville (@RebeccaOutloud) reported

    Yes, I'm am edge case, but just straight up denying the ability to sign in with my @google workplace account is short-sighted. Give me more options in the workplace admin area, hell, make them opt in and 5 levels deep. My @googlenest max display camera is useless rn due to this

  • Raeoxoxo Rae xoxo (@Raeoxoxo) reported

    @googlenesthelp Why isn’t my google nest cam iq indoor allowing playback anymore. The clips are recording but I’m not getting the 3hr playback??? Hope you can help please 🙏🏻 I love the camera xoxo

  • _carlosferrel Carlos Ferrel (@_carlosferrel) reported

    @googlenesthelp I have a Nest Thermostat Pro Edition. It was installed last August of 2020. The issue started about 6 months ago when I noticed it was not connecting to my Nest App on my phone.

  • JanineZeeCheng Janine Zee-Cheng, MD (she/her) 🏳️‍🌈 (@JanineZeeCheng) reported

    @googlenesthelp You can’t help. Thanks, though, social media person. Nest setup and use was easy and straightforward. The Google Home app is awful. New thermostats need new homes by themselves (a known bug, apparently). I liked my nest cameras but won’t buy new ones.

  • mikebender13 Mike Bender (@mikebender13) reported

    @googlenesthelp It showed no usage on the app again for yesterday. When you click in it shows the usage. Is there another outage or problem?

  • ARCountry Absolute Radio Country (@ARCountry) reported

    @googlenesthelp It looks like it's @TravelGraeme that needs your help. 😎

  • smenor Scott #BLM #ACAB #AbolishThePolice Menor (@smenor) reported from Gilbert, Arizona

    @JYuter I don’t have or want that kind of security. I don’t even use the «smart» learning features of @googlenesthelp because they’re so bad they’re worse than worthless and I despise that I got suckered into buying this POS that they’re trying to use to strong arm me into the Home app

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