Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KodessAxK_Ray K-Ray (@KodessAxK_Ray) reported

    @googlenest Hello Doorbell camera completely dead for two days… then miraculously working flawlessly for 36 hours, now dead again. Someone help me make sense of this, since Google has washed their hands of it. #help #googlenest #hellodoorbell

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenest why won’t my thermostats stay online?!?! We’ve reset numerous times. Works for a day or so, then offline again!! Also have had to change the batteries 3 times since September! Help!

  • FunkaGelli Funkoga (@FunkaGelli) reported

    @googlenesthelp Just got a new Nest camera, set up it up the Google Home app and my Nest app doesn't recognize it? Help!

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenesthelp It looks like I’m still experiencing the same issue.

  • CrissyStone0505 Crissy (@CrissyStone0505) reported

    @googlenest @madebygoogle Im having serious issues with my Nest and Heat Link!! Its reporting no power …. No idea why?! No issues elsewhere in the house. I can not get through to anyone… please help! It’s freezing 🥶

  • LukeHarmerMD Dr. Luke Harmer (@LukeHarmerMD) reported

    @googlenesthelp one of my nest thermostats states it can’t find a Wi-Fi network. I’ve troubleshot every way I can and reset the nest multiple times. Can you help?

  • jamescummings James Cummings (@jamescummings) reported

    I ask @Google Home @googlenest wifi or @googlenestmini to "Count down from 10", and it does it out loud. "10, 9, 8, 7..." Put that in a #GoogleHome routine and it sets a timer for 10 minutes. Inconsistent. Trying to figure out how to have it count down in a routine.

  • mmcneive mmcneive (@mmcneive) reported

    @googlenesthelp our nest battery no longer holds a charge, blinking red after many attempts to usb charge/reinstall. Can you help?

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenesthelp When we restart it, it never has any trouble finding it. Just staying connected b

  • infusion_andy Infusion Plumbing & Htg Ltd 🔥 (@infusion_andy) reported

    @googlenest why am I constantly having to sign in to my app all of a sudden????

  • Iamurbroinlaw IamYourBrotherInLaw (@Iamurbroinlaw) reported

    @googlenesthelp hi, your replacement nest you sent me now won’t connect to Wi-Fi. Please help!

  • Juliedwi_ Julie p (@Juliedwi_) reported

    @madebygoogle @googlenesthelp our 3rd generation Nest thermostat has suddenly stopped working . It has a no power message. We have no heating or hot water . We have gone through the trouble shooting steps & our electrician has confirmed our power supply is working correctly

  • julesf73 Jules (@julesf73) reported

    @googlenesthelp Hi. Our Nest Thermostat disconnected from the wifi about 4 days ago. It says “your network may be be hidden or too far away” but we haven’t moved it. Thermostat and router rebooted to no avail. I believe this could be a known issue with the device. Please advise?

  • CarpeDeezTweets Rye Guy Carpe (@CarpeDeezTweets) reported

    Hey looking for products that constantly drop wifi, won't display products connected to it, doesn't understand simple questions, won't connect/can't display/uninstalls cameras ,loses GPS and can be used in a terrible app on Android or IOS ? Use @googlenest and @googlemaps . A+++

  • SimonTibbo Simon Tibbo (@SimonTibbo) reported

    @googlenesthelp Assume this new Nest wireless cam will never integrate with the Nest app, and therefore not be able to utilise the Nest Aware subscription I pay monthly for? Seems a little broken to have an ecosystem all working perfectly in one app and now one camera standalone.

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