Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • guppysrevenge Simon Turner (@guppysrevenge) reported

    @googlenesthelp Nest took a WiFi dump and won’t reconnect. Is there a fix for this?

  • ohdangFeng F 🍑 (@ohdangFeng) reported

    @JamesSouthend @googlenesthelp I have the same problem! Not sure how to fix it!

  • eshaanistic Eshaan (@eshaanistic) reported from Toronto, Ontario

    hey @googlenesthelp what do I need to do to get the right replacement of my New Chromecast with Google TV (sky colour) whose remote is not working. I have called and emailed multiple times for 2 months but I m never getting the right assistance. This is extremely disappointing!!

  • qwerty23123455 1WE (@qwerty23123455) reported

    @googlenest @madebygoogle You keep going in circles. It's been 3 months since I opened the case, and you have still not resolved the issue. How the hell do you consider yourself to have any decent customer service? You wanted my serial numbers and I gave them in November 2020 and now you want them again??

  • AlwysNxtYr There’s Always Next Year (@AlwysNxtYr) reported

    @googlenest my app or alexa is not able to control my thermostat but everything is connected correctly. Can you advise on the issue

  • drdabbles Tom C (@drdabbles) reported

    Just a reminder. When support refuses to escalate, do not follow any further instructions. They no longer know WTF they're doing, and you're going to have a very bad time. @googlenest

  • jumpmandaph baby hair & afros ✊🏾 (@jumpmandaph) reported

    You wanna know why I’m still up! It took me 2.5 hours to install my @googlenest no video in the world could save me...lol I’m the worst!

  • cbriancpa Brian Streig, CPA (@cbriancpa) reported from Austin, Texas

    @ShigeyoK @googlenest Oh no, that was my cousin's issue too. She still has a tree across her driveway.

  • Sara238177 Sara (@Sara238177) reported

    @googlenest I woke up @ 9am with a really bad headache. By 11:30 my nest protect alerted me 2 a carbon monoxide leak.The alarm my property management installed never went off. @PGE4Me came & caped off the gas line 2 my heater that isn’t venting well. Headache is gone. Thank you

  • Tobias_SDx Tobias Mann (@Tobias_SDx) reported

    My fiancé just had to stop me from smashing our @googlenest hub because Google assistant went rogue again and instead of turning on the lights started playing some terrible music and wouldn't stop. At this point I think I'd rather use Siri.

  • madebygoogle Made By Google (@madebygoogle) reported

    @drdabbles @googlenest We're sorry for the trouble — don't give up on us. We'd like to make sure you'll continue enjoying your devices. Send our DM a reply so we can pick up the pace from there.

  • Sangster70 Sangster (@Sangster70) reported

    @googlenest hi, I have the Nest ecosystem and lately the app has consistently shown that I am away when actually I am at home. It automatically changes its mode to away when it shouldn't.....how can I fix this please? Thanks

  • badmelonfarmer BadMelonFarmer (@badmelonfarmer) reported

    @googlenesthelp Are there any plans to fix the nest app? It has become really unstable and is almost unusable now. The app just becomes unresponsive and crashes after opening other times it just becomes unresponsive . It is impossible to review camera timeline on the iOS app.

  • The_Driveway_Co ResinBondedDriveways (@The_Driveway_Co) reported

    @googlenesthelp Thermostat and heat link will not pair have error code TH030, was expecting a call from Specialist Tech yesterday but still waiting, this is the second one of these I have had with same problem

  • MoJo_Sid Moseph Seedat (@MoJo_Sid) reported

    @JamesSouthend @googlenesthelp I am having the same issue

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