Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jwwe11 Will (@jwwe11) reported

    @googlenesthelp They say it was fixed but my nest mini still not working. Still getting that message on voice commands. Trying to turn off my lights with my voice. Always worked til about 3 days ago. Google says the 'device not set up yet'

  • leemel Lee Melton (@leemel) reported

    @googlenest is there an issue with the nest thermostat syncing usage?

  • MichaelRBeck Michael Beck (@MichaelRBeck) reported

    @TuneInSupport @tunein This will likely be a @googlenest issue, but maybe your team can nudge them to look into it on their end.

  • Josieoct Josie🇺🇸♥️✝️🐾 (@Josieoct) reported

    @googlenesthelp my Nest is down in La Quinta, CA

  • lazy_products LazyProducts (@lazy_products) reported

    @googlenest Did you even read my message? I’m not interested in how “away” is enabled. Can you please tell me, in plain English, what “away” actually does???? I’ve read the article you sent carefully and it doesn’t help.

  • randybrobbins Randy Robbins (@randybrobbins) reported

    @googlenesthelp all of a sudden My nest thermostat will not connect to my WiFi network. Please help!

  • tommydublyou Tom (@tommydublyou) reported

    @SteveO1683 @googlenest @madebygoogle Change of name. Same **** support.

  • iammoonified Cross (@iammoonified) reported

    @googlenest I need help!

  • manonnus_ Manon (@manonnus_) reported

    @googlenest hi! I'm still with a broken thermostat, I've contacted Google multiple times.... Help

  • Bertleman Bert Sawicki🤙🥩☕️🥓🍳🍗 (@Bertleman) reported

    @googlenest my nest stopped connecting to WiFi. I followed all the steps but it still won’t connect. Please help

  • skeeter7544 skeeter7544 (@skeeter7544) reported

    @googlenesthelp I have a gen 3 nest and the wifi chip is not working. It cannot find any networks in the area when we know there is available networks, and then it gets stuck in search mode. Please help!

  • GJayasuriya1 George Jayasuriya (@GJayasuriya1) reported

    @googlenesthelp Nest IQ Outdoor camera has been stolen while offline. I need advice please.

  • ChrisJordan492 Christopher Jordan (@ChrisJordan492) reported

    @googlenesthelp Just want to close this loop publicly so people don’t think these issues go to DM & get resolved. It’s been 4 days of back & forth DMs waiting for level 2 to get back to chat support on my issue. Every day it’s “We’re waiting for a response.” Downhill since Google bought Nest.

  • nephiw Nephi Wright (@nephiw) reported

    @madebygoogle Unless you can refund the money I spent on the nest thermostat; I don't think you can help. The @GoogleStore said they couldn't refund because it's been more than 15 days. It's been that long because @googlenest sent the wrong item twice.

  • carynfor Cazz (@carynfor) reported

    @googlenest problem connecting to cloud - this error msg still has not been resolved

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