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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wesley Chapel, FL 1
Sandusky, OH 1
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • justinjharman
    JJH (@justinjharman) reported

    @googlenest what is wrong with your product? Will not let me login after restarting the app and my phone. feel super safe with your product, not working and me not being able to monitor my house.

  • ConnorSkorupski
    Connor Skorupski (@ConnorSkorupski) reported

    @googlenesthelp My account has been hacked I need to get into my account please help

  • OperationalGoon
    OperationalGoon (@OperationalGoon) reported

    @googlenest who's the idiot at Google that absolutely ruined the Nest with this Gemini crap? Absolutely horrible, it has completely ruined my Nests. I won't be buying any more Google products unless you roll this **** back. Everyone is complaining about this, everywhere.

  • nindienation
    Nindie Nation (@nindienation) reported

    If you built a thermostat that can no longer change the temperature, did you build the worst thermostat ever designed? Because @Google @googlenest is disabling my Thermostat any day now that we installed when building our house in 2015.

  • TheKramalan
    John (@TheKramalan) reported

    @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

  • DeadlyDraws
    TWNPKS • Open For Commissions (@DeadlyDraws) reported

    @googlenest @googlenesthelp why are your nest devices suddenly garbage? Owned a nest mini for years and recently it has multiple times a day just lost connection to all other smart devices on the account. App shows them as “offline” but they are online and functional. Fix this

  • ellenberlin
    Ellen Berlin✌🏼🦞✡️🌍☀️⚾️🇺🇸 (@ellenberlin) reported

    @googlenest could you make it any harder to remove a NEST from an account!?? Pls help! 🙏

  • TheKramalan
    John (@TheKramalan) reported

    @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

  • nastyriff
    The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported

    @JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.

  • codeslubber
    Rob Williams (@codeslubber) reported

    @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.

  • leahmbass
    Leah Bass (@leahmbass) reported

    Hey @googlenest get your **** together. Why would you discontinue support on older generations of thermostats when they work perfectly fine. I bought mine brand new 11 years ago & it still works good as new. I’m not going to drop another couple hundred bucks just to use the app

  • oneofmany654
    Lisa Jensen (@oneofmany654) reported

    @p_e_a_c_e5566 @MAGABarbie317 @googlenest Sure that's why the CW didn't try and get any as they did in the Guthrie case... John was killed inside the house and then they threw him outside like trash.

  • Dr_Bill_Davis
    Dr. Bill Davis (@Dr_Bill_Davis) reported

    @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

  • scrub_i_am
    scrub (@scrub_i_am) reported

    @googlenest @madebygoogle why am I being billed for subscriptions I cannot cancel? Unable to cancel thru Nest app, Nest website, Google Account. Says I have no subscriptions yet I’m being billed for $240. I disputed it with my CC and requested a chargeback. Can someone please figure out wtf is going on?

  • WaltIsHereNow
    Walt (@WaltIsHereNow) reported

    @RepMikeCollins @epaleezeldin Good. Please enact Right to Repair legislation - people need to be allowed to fix what they purchased. Electronics depending on online services need to be open-sourced if that online service goes away. @googlenest is currently rendering tens of thousands of WORKING thermostats useless because they are discontinuing service.

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