Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jill A. Greenberg
(@JillAGreenberg) reported
from
East Lansing, Michigan
@emilyymata Installed a @googlenest thermostat for my mom, and … well … she calls me on the reg totally confused. Too hot!! Too cold!! I ended up adding it my network so I can turn it up or down for her. LOL. Sigh.
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Richard Brown
(@Richbrown99) reported
@googlenesthelp Hi, my hub has been bricked by one of your updates and I have been speaking with your tech support since AUGUST. I was promised you would fix this and then you abandoned me for months! Its now the worst it has ever been 1/3
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Venkata Satya Puppala (Sekhar)
(@VSekharPuppala) reported
@googlenesthelp There is no error code.. the second one just not detecting the Wi-Fi.. I purchased it on Nov 2nd through NationalGrid Market place..
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Jayne 🍂🍁🐿
(@JayneB221) reported
@googlenesthelp why can’t anyone help me with my hub? I have called 3 times and no one can resolve my issue. Why am i getting this “glitch”
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Lydia Alix Fillingham, PhDed, JD the Obscure
(@FillinghamLydia) reported
@googlenesthelp The address wasn't set. I've fixed that and the other stuff, we'll see if that works. Thanks for your help. Can you tell me if this nest contains any camera or microphone? It shouldn't, but I wanted to check.
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Bart Brinker
(@BartTweeting) reported
@googlenesthelp The idea is that the Mini turns down the volume at the time that my children went to bed. It’s placed on the third floor to listen to music and to notify us when someone is ringing the Nest doorbell
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danthecloser
(@danthecloser) reported
@googlenesthelp my Nest thermostat needs to be replaced after less than two years. Please help! It dropped wifi and will not reconnect. And I did all the steps required via your support site. Thanks
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Lizzy Kyle
(@LizzyKyle4) reported
@abushabanrain @googlenest I had same issue with my account,I contact support but they couldn't help until I was referred to will_tech02 on Instagram, he is a technician, i'm sure he can fix yours...
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Joseph Medina
(@ItsJosephAgain) reported
@googlenesthelp Nice. It seems like that was the trick to fix it. Thanks.
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Lydia Alix Fillingham, PhDed, JD the Obscure
(@FillinghamLydia) reported
@googlenesthelp One specific problem: our Nest frequently switches from 'Home' to 'Away' while I'm just sitting here at home. What's up with that? The phone is connected to the same WiFi network as the Nest all in the same room so I don't get it.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp No. Continue it in public. I have gotten emailed from no fewer than 8 different people, none of them read the other emails, none understand what the issue is. I have been called the wrong name, been asked for the same info over and over. You do NOT take feedback seriously.
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Christopher D. Long (Кристофер Д. Лонг)
(@octonion) reported
There's been a weird bug for the past month or so with ads playing on Google Home/Nest devices, despite having YouTube Premium. Any update on fixing this problem yet, @googlenesthelp ?
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It is now day 20 since @googlenesthelp Updated the thermostats causing them to no longer work. It is now 20 days of different customer support people asking me for the same screenshots that they keep losing and not looking at. Fix your update. Get it together
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp And Alexander and Marcus and Fritz Gerld and Geneil and Xean CLEARLY can't read an email thread. ONE supervisor learn the issue YOUR update has caused, APOLOGIZE and fix it . . . and stop calling me David in every email.
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Socket to ‘em
(@SocketToEm) reported
@googlenesthelp @madebygoogle Differing properties, same issue
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