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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • yeagerale
    Martin Yeager (@yeagerale) reported

    Hey, @googlenest, come get your ******* product out of my house. It’s 85 degrees here, not because my HVAC system is broken. It’s because your ******* “Eco” program overriding my scheduled temperatures. I’ve cancelled “eco” every day this week, but it keeps coming back. **** you!

  • TheBarnCat10
    Cole Cornwell (@TheBarnCat10) reported

    @googlenesthelp my Nest thermostat has not been able to connect to wifi for about 30 days. Please help.

  • tas50
    Tim Smith (@tas50) reported

    @francesc @googlenest I can't get the thing to stay logged in for more than 2 minutes before it throws and error and logs me out

  • WWJD_2020
    GrammarMattersUnlessWineIsInvolved (@WWJD_2020) reported

    . @apple when are going to introduce a remote thermostat for homes? I’m beyond #frustrated trying to install #googlenest. Please!!! @timcook, help!

  • Jonesinator19
    Brooke Jones (@Jonesinator19) reported

    @googlenesthelp The thermostat was installed over 2 years ago. It has been offline for 17 days.

  • raj_kas
    Rajesh R Kassen (@raj_kas) reported

    @googlenesthelp I'm getting a W5 error try connecting to WIFI.

  • Aveelo
    Keven (@Aveelo) reported

    @TukkaBag @googlenest No fix so fair

  • SeriousCrayon
    Dave C (@SeriousCrayon) reported

    @googlenest you plan on fixing the connectivity issues with your doorbell software any time soon? @ring do your users have the same issue or do you actually fix issues instead of blaming them on user error or router placement?

  • michaelson_liam
    Liam Michaelson (@michaelson_liam) reported

    @googlenesthelp hey google, my Dn feature isn’t working can y’all help me?

  • JasonCZacher
    Jason Zacher (@JasonCZacher) reported

    Why is it that when I get an "Energy Rush Hour" alert from @googlenest and @DukeEnergy, my thermostat temperature actually goes down rather than up? It's frigging freezing in here.

  • mrstrombom
    Thor Strombom (@mrstrombom) reported

    @googlenesthelp I called tech support. They helped me for an hour the. Decided my nest is broken and no longer under warranty.

  • bxu21309051
    B (@bxu21309051) reported

    @googlenesthelp I will believe it when I see some resolution. It’s been days…lots of work productivity and time spent inefficiently trying to fix an issue which clearly has no resolution. Please escalate and find me a resolution today!!!

  • amoral_ASIAN
    Jacky Chen (@amoral_ASIAN) reported

    Trying to dismount my landlords Nest Doorbell but the pin won’t go into the little hole down below? @googlenest

  • MisterEric123
    Eric Wills (@MisterEric123) reported

    @googlenest I changed my Google password, now I can't sign into my Nest account..help!

  • pamjosselet
    pam josselet (@pamjosselet) reported

    @googlenesthelp my nest 3rd gen thermostat does not find my WiFi network. Reset nest, reset router/gateway multiple times and reset nest to factory. Still no WiFi! Help!!!

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