Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • keithneil94 Keith Saldanha (@keithneil94) reported

    @googlenesthelp looks like there's some issue with accessing calendar events via the Google Home Mini. There are multiple users who're facing the same issue (via r/googlehome). Could you please take a look at this? Thanks.

  • Bugasm Shane G (@Bugasm) reported

    @googlenest why do you make such terrible hardware? Doorbells that can only last 3 years for $300. Sounds like the share holders are happy though...

  • zapata_36 •傑夫• (@zapata_36) reported

    Hey @googlenest, set a timer/alarm [for time]. "I think you want to set a timer, is that right?" Yes. "Sorry, I don't understand." LOOP. LOOP. LOOP. Timers and alarms BROKEN. @madebygoogle @Google

  • mzkatheryn MzKatheryn (@mzkatheryn) reported

    @googlenest Nest started beeping, no alarms, no notifications in app. Replaced with fresh batteries, same results. Alarm is going at about 2min interval...help.

  • SocialTechHD 𝓢𝓸𝓬𝓲𝓪𝓵𝓽𝓮𝓬𝓱𝓱𝓭💙🧡 (@SocialTechHD) reported

    @TeamYouTube Hey I'm having a issue on my Google Chrome cast with Google TV and YouTube not allowing me to watch age restricted videos yet I can with same on other devices? @googlenesthelp

  • ratb33 _RatB33_ (@ratb33) reported

    @googlenesthelp nest thermostat has worked amazingly well for 6 months. Now, it’s dropping Wi-Fi and can’t seem to find any networks. I’ve rebooted, reset network settings, and the whole unit. Please help. What else can I try? Thanks.

  • Mr_FGSuperman Marc Hill (@Mr_FGSuperman) reported

    @googlenesthelp I contacted google product support by chat service yesterday as I have a problem with my home hub. I was promised a call back or email today but nothing has happened. I've tried using the chat service again today and it isn't available, why?

  • avaatrix avaatrix (@avaatrix) reported

    @scottpeachey @googlenest It won’t ever fix. We had them replace one unit and now it’s happening in a second. I’ve given up and getting rid of mine now.

  • jubileeblue William Cunningham (@jubileeblue) reported

    @googlenesthelp It shows offline. I tried to re-add it to my Wi-Fi and found out it does not power on.

  • avaatrix avaatrix (@avaatrix) reported

    Don’t bother with anything @madebygoogle especially the nest mini. We’ve got three, two don’t work. Save your cash. The Google team are helpful but it’s almost 12 months and no fix. #googlenest #googlenestmini

  • MrJoeSterne Joe Sterne ☕️☁️ (@MrJoeSterne) reported from Twinsburg, Ohio

    I wasn’t informed of what a living hell changing your wifi password was in your house. Setting up my @googlenest system again has been a nightmare

  • MiscoJackie Jackie Misco (@MiscoJackie) reported

    @googlenest I have been on hold 3 separate times today after having your Nest installers install my nest doorbell. On the phone for over 2 hours. ZERO HELP! I’ve paid more than the Nest cost to have it installed & it still doesn’t work. So irritated and highly disappointed. 👎🏼

  • gavcav1 gavcav (@gavcav1) reported

    @googlenesthelp thermostat has no power from heat link, please help.

  • AXCG__ P (@AXCG__) reported

    @googlenesthelp need help. Looking to buy the older nest subscription(Canada) as I only have 1 camera (doorbell) and the new plans has zero benefits for single camera holders.

  • jordanpc93 Jordan Párraga (@jordanpc93) reported

    @googlenest Hi, you know if this problem was resolved?

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