Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Carol de Demko
(@CaroldeDemko) reported
@googlenesthelp Model: Display-3.6 Back plate model: Backplate-6.5 Software: 5.9.5-2 I'm not sure of the version, does the above help. Im in the UK
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Aaron
(@ADriftingNerd) reported
@googlenesthelp My Google home is working fine it's a device connectivity issue as it won't connect to my wifi right now. Thank you though for the response.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It’s been 6 weeks since @googlenest pushed an update that caused home/away asst to go nuts. They’re only suggestion - turn Homeaway assist off. Fix the update.
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Steve E.
(@sme_steve) reported
@googlenesthelp After about of week not working. Home away assist is now working properly. So, no I don’t need help. Thanks
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**** Buffman
(@Dick_Buffman) reported
@googlenesthelp Yes I charged it by plugging on the usb cable but it only holds the charge for a few minutes then shuts down again. I am in USA
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Justin Phelps
(@Linuturk) reported
@googlenesthelp It's a bunch of things that pile up and lead to a terrible user experience, and while you are "sorry", there's nothing you'll actually do about it.
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E
(@coyoteman5) reported
@googlenesthelp It’s been several weeks that I’ve noticed this and I finally remember to contact you to try to solve the problem
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Nick Link
(@PoorDeadShannon) reported
from
Pompano Beach, Florida
@googlenesthelp help! trying to install thermostat E and it’s not seeing any wifi networks. doesn’t show any serial number options after entering Entry Code.
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Ted Wells
(@tedwells) reported
@googlenesthelp I tried connecting 3 times. The second time it said it was connecting but didn't. Error all 3 times.
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ray chan
(@raychanchan) reported
@googlenesthelp have there been a fix for loss of wifi issues on Gen 3 thermostats? I have tried all the troubleshooting steps and the wifi works for all my other Google devices.
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Bilal
(@bilalnet5) reported
@njhorsley @googlenesthelp Have tried resetting the Nest itself? I tried to reset the heatlink, but it didn't help.
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Jaythestingray
(@Jaythestingray) reported
@ring is down again. I also want to note that my @googlenest service has worked this entire time. Will I be refunded for the down time?
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Vivek Patel
(@Vii_vekk) reported
@googlenesthelp @Google @googlenesthelp 7 hours later. Still no “immediate” call from the “team” as DM’d. Still with a broken thermostat and NO HEAT. Have been trying to get a call back since yesterday - Still no call back or resolution. Every time I call -“Supervisor will call you back in 2hr”
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corgilyfe
(@corgilifematter) reported
@googlenest I could not think of a more straightforward question than that. This is like Siri or Bixby bad
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Kaelan 👑
(@KaelanSays) reported
@googlenesthelp Thanks for the help, but please see into this problem. I’m a loyal Google user, but this can be quite annoying.