Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jahan_rafee Mohammad Ishfaque Jahan Rafee (@jahan_rafee) reported

    @googlenest It's more than 24 months since Google acknowledged this issue and more than 4 years this issue is raised by the customers. With arguably the smartest engineers on planet, one would assume it won't take so long to fix this, right?

  • 247BassMusic 24/7 Bass Music (@247BassMusic) reported

    @IrvineWelsh @googlenest had to call the plumber out to reset ours.. luckily he gave my dad a free spare, as Google supply him with loads. Proved impossible to fix the damn thing.

  • dtawarren david t.a. warren (@dtawarren) reported

    @googlenesthelp Its happened before but last time I checked and multiple Nest services were down so I figured that was it. It just started working again.. What trouble shooting would we do next time ?

  • Luciddestiny Warren Ryan Philips (@Luciddestiny) reported

    @pyoor @googlenest Feel your pain, we had the same issue with ours. Turns out it’s a common issue in smoke alarms as the radioactive element in the sensor degrades.

  • jackiegoodman1 jackie goodman 🇺🇦 (@jackiegoodman1) reported

    @googlenesthelp can you help please? My Google nest mini won’t play any BBC stations. It was fine until this morning. This seems to be a common problem looking at chat forums. Please can you provide a solution?

  • rbcjeff Jeff Lerner (@rbcjeff) reported

    @googlenesthelp Example of the problem..last night I set the thermostat to 75deg. Went to bed..woke up in the night to very hot house…Nest thermostat had somehow reverted to Eco mode and temperature was 77..my iPhone was 10 ft. from Nest. The phone was on, plugged in recharging 1/2

  • june_bug_june June MacKinnon (@june_bug_june) reported

    @googlenesthelp I’ve gotten at least half a dozen different error messages. I’ve followed every troubleshoot I could find online. I deleted my account. Started a new one via my Google a/c. Started with the other unit and it connected, but the 2nd one wouldn’t, even though it worked when done 1st

  • wplate Wes Plate (@wplate) reported

    @googlenesthelp Thank you. I found all that to be the case. My problem was the activity wasn’t identified as an Event, so there was nothing to select in order to download. A screen recording worked in the end, but I wish I could have marked a range to save from the app.

  • Catheri36060632 Catherine Green (@Catheri36060632) reported

    @googlenesthelp Hi, still not working. We’ve tried youtube videos and google help site. We’ve restarted the router and turned the electric off. We have no control over the central heating and are coming into spring, we are wasting a lot of energy. Please advise on replacement and time scales.

  • BestHeadhunter TheHeadhunter (@BestHeadhunter) reported

    Looking for a reliable alternative to @googlenest smoke alarms? Any help is much appreciated.

  • june_bug_june June MacKinnon (@june_bug_june) reported

    @googlenesthelp I’ve gotten both connected a few times, but within minutes or hours it’s offline or just doesn’t work. Tried setting up via scan and via codes on unit itself. Nothing works.

  • jackiegoodman1 jackie goodman 🇺🇦 (@jackiegoodman1) reported

    @googlenesthelp Yes same problem with Google assistant - it won’t play BBC channels

  • BinFederation Wheelie Bin Federation (@BinFederation) reported

    @IrvineWelsh @googlenest Had one that dropped of Wifi, used the Chat Help thing and after short "can you try this" had a new one ordered, then sent the old one back ( I think they took a deposit ). All fine a couple of years later. Hope you have a pleasant interaction and positive outcome.

  • jeffhay26 Jeff Hay (@jeffhay26) reported

    @june_bug_june @googlenest My Nest stopped connecting to the internet after 2.5 yrs. The support person said there was nothing they could do to repair it and suggested I could go and buy a new one - no rebate offered! WTF? The one key benefit of this unit is to use it remotely. 😡

  • Nireus Nireus (@Nireus) reported

    @IrvineWelsh @googlenest Yes, same for me, went to @madebygoogle who went through stuff (it was the heat link (no lights) broken not thermostat) they then replaced it free of charge via Boxt engineer.

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