Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jared Dyet
(@islanq) reported
@googlenesthelp My Nest Learning went offline a few days ago, I have reset the Nest unit, my router/modem, full Nest reset (all data), and it still won't find ANY wifi networks. Please advise! :(
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Angel Catherine
(@angelcatherinel) reported
@googlenesthelp your customer service mailed my thermostat to the wrong address and no one wants to make it right. In fact, they want to charge me for YOUR error!
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Luke Behnke
(@lukebehnke) reported
@prades_maxime @googlenest Totally. And look, as a Product person, I get that sometimes you have to build a new thing and deprecate the old thing. But they really ****** it up. It is like a bad A/B test that is dragging out over years. Frustrating and just weird.
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NM
(@naresham) reported
@madebygoogle @google @googlenest And I had already mentioned that earlier I was able to broadcast from one Home to a speaker in another Home which now does not work but thankfully I can use Assistant on Phone to broadcast to any speaker in any home. Fix the software on the 1st/2nd Gen MINIs
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Guillermo Tobar
(@Ghashiguchi) reported
@googlenest i think i was the only one with this problem, but i see many more are having this same trouble, it has been more than 2 years since this problem was reported and no solution yet. i think i'll going to drop google nest and buy an amazon echo.
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Ben The Geek
(@RunAwayGeek) reported
Whoever is in charge of @googlenest at Google.. Slap yourself for being one of the worst managers of a migrated technology known to man. Your requirements for employment at Goolge don't match your output, it's awful the damage you have done to Nest.. be ashamed!!
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Lori
(@Lori_T1776) reported
@googlenesthelp having to dispute old account with my credit card since migration in February. Being double charged since I migrated to new platform. After two conversations lasting nearly an hour each, Google can’t help. This is very frustrating!!
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Misterr's Details
(@MisterrDetails) reported
@googlenest my thermostat isn't connecting to my wifi network all of a sudden. No change to my set up. I reset my router and my thermostat. I keep getting the no network error and I don't know to get it to connect
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Guillermo Tobar
(@Ghashiguchi) reported
@googlenest i though i was the only one with this problem, but i see many more are having this same trouble, it has been more than 2 years since this problem was reported and no solution yet. i think i'll going to drop google nest and buy an amazon echo.
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Burns Crazysoft
(@BurnsCrazysoft) reported
@googlenesthelp So, I haven't fixed my thermostat problem, are you still able to help?
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Samuel Obirieze
(@samobirieze) reported
@googlenesthelp I noticed it recently. What do I need to do to fix it?
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ac_eco 🇺🇦
(@ac_eco) reported
@googlenest H, I have a Google nest battery doorbell & would like to connect it to my Samsung Smart TV via the SmartThings App Google nest wired doorbell connects but not the battery one as it uses Google home app & the wired one uses Google nest app Any help to resolve? Thx
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やまだ
(@Yamada30808772) reported
@googlenesthelp I wanted to fix it but I couldn't find how to do it. I thought I need to remake a house and connect the correct wifi. So I tried to delete B to connect wifi B but wifi A was deleted together and I was not able to connect wifi B to new house.
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3rd Party 🌹
(@BolanderKnows) reported
@googlenest @madebygoogle SO PISSED at google nest. I bought and installed this door bell and camera just to find out it doesnt work with smartthings...cant see anything unless i use my phone with the app? WHATS THE POINT? FIX THIS - unbelievable...waste of money
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venkatraghavan
(@VenkatRaghavan) reported
@googlenesthelp I have a gmail account associated with a nest camera. I never got around to migrating the nest account to the google account. For the nest account, I no longer have access to the phone I setup the 2 factor authentication with. Please help!
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