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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JimmyTrosper
    Jimmy Trosper (@JimmyTrosper) reported

    I have been on the phone with @googlenesthelp for over an hour, and this may be one of the worst phone support experiences I’ve ever had as an adult.

  • adamscott23
    Adam Scott (@adamscott23) reported

    @googlenesthelp my nest thermostat is showing as offline so went to check it and it’s completely unresponsive at the wall. What do I do?

  • Rex_Mas
    MasRex (@Rex_Mas) reported

    @googlenesthelp My Nest device will not connect to WI-FI. Please help!

  • dr18961665
    sf (@dr18961665) reported

    @MissionLoco @DeanPreston Yeah, it’ll help bust illegal grow houses as well. I’m gonna send over the log in for my @googlenest cam so he can keep tabs on me. Spoiler alert, I’m trying to spend as little time is SF as possible these days. It’s just depressing.

  • BoJo3210
    bojo (@BoJo3210) reported

    @googlenest you guys seriously need to get your head out of your asses. You need to have a permanent opt out of the rush bullshit because I'm about to sell all of the google smart **** because it's pretty bad anyway.

  • chrisfromthelc
    Christopher Smith (@chrisfromthelc) reported

    @googlenesthelp It was giving the w5 error previously though now since I've reset it, I can't complete the setup and and get the TD004 (0.65) error. Nothing near it that would interfere.

  • gilrogers
    Gil Rogers (@gilrogers) reported

    Finally broke down & paying someone to install the @googlenest devices that came with my home. Couldn't get them all synced up just right and have FOMO on all of my data being shared with @Google for reasons above my comprehension. What purpose does a wifi-enabled dryer have?

  • Leezshounia
    Leez (@Leezshounia) reported

    @googlenest I just wanna tell you guys what garbage garbage nest cameras you guys sell! do realize the night vision does not work on these cameras. is that an issue you guys are planning to fix? because I’m just telling you your fkin cameras are trash

  • myspivey
    Spivey 🌮👨‍💻 🌮 (@myspivey) reported

    @googlenest please fix your new wifi pro units. This is almost unworkable to have them crash every day. My router is a million degrees. For such a high price item this is terrible. I love you Google, fanboy for life, but this is not hitting the mark!

  • RamiroRangelJr2
    Ramiro Rangel Jr (@RamiroRangelJr2) reported

    @madebygoogle @Google I have been having issues trying to connect my @googlenest thermostat for the past couple of days. Everything was working fine since installed. Now it lost connection to the network and now can’t connect to network. Already restarted it. error codes M5,M15

  • RDRv3
    David Ruddock (@RDRv3) reported

    Nest Home / Away phone location detection is broken on both iOS and Android 13 right now. Just pathetic. I am flabbergasted with @googlenest. Great products, absolutely awful infrastructure and services.

  • SyrupTruthiness
    TruthinessSyrup (@SyrupTruthiness) reported

    @googlenesthelp @googlenest I have a 3rd gen Nest thermostat in my bedroom that goes offline several times during the day. I've tried rebooting it, even factory reset it. Its signal strength is strong (93), but the ping is all over the place from 400-4,000ms! What else can I do?

  • sebtweet
    Sebastien Lahtinen (@sebtweet) reported

    @googlenesthelp Yes I have signed in on the web fine. The iOS app just randomly goes back to the problem screen when using it.

  • Emm_McG
    Emma McGowan (@Emm_McG) reported from Camberwell, England

    @googlenest support is driving me insane. My doorbell no longer works with my Google home speaker (my ex removed himself from my group & caused havoc) can anyone help as Google support are driving me crazy

  • Leezshounia
    Leez (@Leezshounia) reported

    @googlenest it’s literally insane to me. How a freaking company like Google can’t even get cameras to work normally and I know the night vision is a current issue for you guys and I’m baffled you have yet to fix it

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