Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Rezaian
(@jrezaian) reported
Anyone else have a @googlenest that doesn’t turn on when it’s scheduled to do so? I spoke to @googlenesthelp on the phone and they talked me through resetting it, but it still doesn’t work. Is this a common problem? It’s starting to get cold in the middle of night!
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John Grason III
(@Terpsfan54) reported
@googlenesthelp my nest quit connecting to WiFi all other devices can still connect can you help
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Saleem Hodge
(@leemstradamus) reported
@dejaVujevich @googlenesthelp I'm having the same issue and after five hours in about to throw this thing!
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Just Jody
(@Jody242424) reported
@googlenesthelp help me!!!!! I do NOT get an email code to verify my app. I’ve tried for a week now
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Lucas Nieto
(@lucasnieto) reported
@googlenest I have cameras, thermostat, doorbell, alarm, and lock. Today, I spent over 3 hours in a chat and it ended without any notice. I have had several 3+ chats when I face an issue. Any solution is always some sort of compromise rather than a complete resolution. Happy to provide more
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ACloset
(@AC30045722) reported
@googlenest Ps as said before your chat function is down - I’ve been trying for the last 2 days - screenshot attached
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Brandon
(@SantanaSamuels) reported
@googlenest I'm not at home is the issue. So I can't really reset it or anything
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Jacob Moore
(@jacobscottm) reported
@googlenest The router (I use google fiber) is ~ 2 feet from the chromecast. I’ve only noticed the issue with my movies in the Google Play Library. It’s been an issue since I received the chromecast.
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Lucas Nieto
(@lucasnieto) reported
@googlenest @Google we need a way to merge homes. The removal and re-adding is not a good customer experience. Or, there needs to be a way to migrate accounts. These are paid services. Please help. The people on the chat aren’t resolving my issue.
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lex scobey
(@octoturt) reported
@googlenesthelp i'm getting an "Apple Music currently unsupported" error when trying to play while my @Sonos PLAY:1 is set as my default speaker for my Nest Mini
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Brandon
(@SantanaSamuels) reported
@googlenest hi are there any reports of nest thermostat outages? Mine has been offline for 4 hrs
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Angel
(@angelthepsychnp) reported
@googlenesthelp There is no error message anymore because I reset it to factory settings.. but now as I use the app to get and set it up from the beginning it doesn’t allow me
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Keith
(@mbrown038) reported
@googlenest Yes I do. I tried the suggestion on checking accounts linked. I was not part of their home and only his account was linked. I have since rejoined their home to try and unlink everything again see if they will help?
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AlesSandro Scetta
(@SandroMEX) reported
@googlenest If I understand saying "ok google syncs my devices" tells me that it is not possible, that there is an error
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Steve James
(@SteveJames_M) reported
@googlenesthelp Hi, are you aware of any issues affecting the control of Tuya/SmartLife devices through the Google Home app? Devices are showing online but controls are not working. 🙁
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