Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • DarrenWandless Darren (@DarrenWandless) reported

    @googlenesthelp any date on a fix for the Nest camera drop outs? It’s not my network so don’t even suggest resetting it. The cameras fail.

  • ssmmdd84 Matt (ssmmdd) #FBPE 🔶 (@ssmmdd84) reported

    @HiveHelper The Save button is constantly showing the spinning loading icon so I can't save any changes. Your radiator TRVs are crap and the app is slow and useless. @BritishGasHelp you have the money, spend it and make Hive what it could be before @googlenesthelp beats you!

  • willsansbury Will Sansbury (he/him) (@willsansbury) reported

    @googlenesthelp can you help? No wifi setting in google home app on iOS anymore, so I can’t manage my google wifi mesh network.

  • Scribblr_42 Ravi Mistry (@Scribblr_42) reported

    @madebygoogle @googlenesthelp I’m having trouble with my Heat Link, it’s stopped lighting up & receiving any signals. Can you help?

  • HaasKurtis Kurtis Haas (@HaasKurtis) reported

    @googlenesthelp I have identified 2 devices that are not supposed to be connected to my network. MAC addresses: a2:e0:e2:67:be:3c. ae:49:ab:1d:56:52. Both have used my own personal device name. How do I block the devices in the Google Home app? Secondly, who can help me ID them?

  • jinshen_cn Jin (@jinshen_cn) reported

    @googlenesthelp @MyrnaBreitbart my nest thermostat is offline too. It shows offline on the phone app as well as on the web page.

  • Dadtagonist Kites, Cops, Coffee (@Dadtagonist) reported

    @googlenesthelp I've done every troubleshooting step I can find, and most recently I've reset each device to factory then deleted and made a new "house". Same issue.

  • snaggs816bit Snaggs_appusseven🃏🕹🎮🍀 (@snaggs816bit) reported

    @PwnProblems @googlenest I seen you saying that was terrible.

  • 67ives karen ann ivory (@67ives) reported

    @googlenesthelp my nest app keeps saying offline but my thermostat is online? This is happening nearly every day!!

  • Andy_J_Mayar Andrew J Mayar (@Andy_J_Mayar) reported

    May I have a little help from all you @googlenest installers please? Just installed two at a customers house, he’s a little annoyed that heating Is coming on at 4:30am when it’s not set till 6:30am. Is there any way to turn thermostat down below 9degrees to stop this happening

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I had to restart the office speakers because only one was working and now they won't play any music! These are garbage.

  • David14001391 David (@David14001391) reported

    @googlenesthelp hello, my nest all of a sudden will not connect to my wifi. I have tried all the fixes and still won't work. Please help

  • vivekrautela01 Mr. Rautela (@vivekrautela01) reported

    @googlenesthelp This is my first case ID from this morning related to the issues and the technician helped me with troubleshooting and ordering a replacement for my nest thermostat. The replacement url I received in my email is not working.

  • asheelectrical Ashe Electrical Ltd (@asheelectrical) reported

    @googlenest hi im not sure whats happening over there at nest but seems like there are no phone numbers to call anymore for help, does anyone want to deal with a problem I have the old fashioned way

  • PwnProblems Akita (@PwnProblems) reported

    @snaggs816bit Nice, I’m on my second smart thermostat, had a @googlenest before, worst product I have ever, ever, owned. Just never purchase a Google Nest if you enjoy a relatively stable level of sanity.

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