Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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bodywisemum
(@bodywisemum) reported
@googlenesthelp Like I already said - it’s been a few weeks. I’ve tried it on the iPad too. Same thing. Works for a couple mins and then the spinning circle. I’ve uninstalled and reinstalled the app. Same issue
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gabby4life
(@dorcas171) reported
@Google @googlenest my nest broke down and doesn’t pick up Wi-Fi. Replacement ordered 10 days ago from rep.still not received.says I have to CONFIRM the request via email as well as talk to rep I confirmed. Now I wait another week for replacement. Long winded scripts from the
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Jared Dyet
(@islanq) reported
@googlenesthelp My Nest Learning went offline a few days ago, I have reset the Nest unit, my router/modem, full Nest reset (all data), and it still won't find ANY wifi networks. Please advise! :(
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Bat-Flip
(@johnasanchezjr) reported
@googlenest Hi! I keep getting an error message that my Doorbell Battery camera is not mounted. I don't know what I'm doing wrong. Help! 😖
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Misterr's Details
(@MisterrDetails) reported
@googlenest my thermostat isn't connecting to my wifi network all of a sudden. No change to my set up. I reset my router and my thermostat. I keep getting the no network error and I don't know to get it to connect
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bodywisemum
(@bodywisemum) reported
@purpleparrotuk @googlenesthelp Typical. Hundreds are complaining about this issue. This is clearly a bug
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Rocker
(@mopegdan) reported
The worst thing @googlenest did was force you to use the home app for any new cameras. The nest app is great works fine great replay time lapse of events. The nest cameras on the Google home app is an absolute disaster and with every home app update nothing is done to address it
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Mohit ♠️
(@itzbadboiiii) reported
@googlenesthelp Hello Google team, Sir please help me because sir i am unable to access my google account because sir i forgot account password and sir i also try to recovery my google account, i also got OTP on my ragisterd mobile number but unfortunately...
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Dr. Melon Musket
(@truebe) reported
@googlenesthelp What I do need help with is figuring out why my nest security system hasn’t had cellular backup for the past few weeks, thanks!
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Sherri 👻TWDFan4Ever👻
(@Specneedsmom4) reported
My @googlenest app, on both my iPad and cell phone (diff OS) is having trouble right now. It says, "There was a problem connecting to the Nest Service. Try again in a few minutes." Anyone else?
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Zach
(@Bauerpower1) reported
@vonralls @googlenest Did you ever find out what your issue was?
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Ben The Geek
(@RunAwayGeek) reported
Whoever is in charge of @googlenest at Google.. Slap yourself for being one of the worst managers of a migrated technology known to man. Your requirements for employment at Goolge don't match your output, it's awful the damage you have done to Nest.. be ashamed!!
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David Batty
(@dasabatty) reported
@googlenesthelp why are your heat links failing? Very poor service… no heating and no customer support.
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Burns Crazysoft
(@BurnsCrazysoft) reported
@googlenesthelp So, I haven't fixed my thermostat problem, are you still able to help?
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Angel Catherine
(@angelcatherinel) reported
@googlenesthelp your customer service mailed my thermostat to the wrong address and no one wants to make it right. In fact, they want to charge me for YOUR error!
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