Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • bell1602 Floyd Bell (@bell1602) reported

    @googlenesthelp Getting help in the chat

  • itsNERONi Jamie Neroni (@itsNERONi) reported

    @googlenesthelp I’ve only had my Google Nest thermostat for 10 months and it won’t connect to wifi. Nothing resolves the issue. Please contact me

  • shujosh #youaremadeofstars (@shujosh) reported

    @googlenest @avinashprograme I have the same problem! I cannot cast from my brand new realme7 phone to Google Chromecast, but works from all other phones and laptops

  • greggpress Gregg Press (@greggpress) reported

    @googlenest Is your whole system down or are your products faulty? I got no alerts and my home is 44 degrees and the minimum was set to 55?!

  • Chucko3033 Charles Lawrence (@Chucko3033) reported

    @googlenest Why doesn't the learning thermostat learn? I get chilly one time and turn it up a bit and that is all it wants to do. It never learns to turn it down. It has me ready to take it off the wall and throw it in the trash.

  • Bettys_Hotpot14 Bettys Hotpot (@Bettys_Hotpot14) reported

    @googlenesthelp I have a nest learning thermostat. It was working fine until this evening. It states the network is too far away or hidden. All other devices are able to connect to the WiFi and are functioning. Can you please help?

  • TrevLafave Trevor Lafave (@TrevLafave) reported

    @googlenest Just FYI, the "right" team has not done anything to address this issue. May as well disable wireless headphones altogether if you cant manually connect them when automatic connection fails 90% of the time. Also 21:9 support needs to be added, its a highly requested feature.

  • bell1602 Floyd Bell (@bell1602) reported

    @googlenesthelp my nest thermostat has the w5 error

  • mrmint23 Mrmint23 (@mrmint23) reported

    @googlenesthelp My Nest thermostat will not recognize wifi. I have 1) reset back to factory 2) powered on/off router and each google pod 3)charged nest thermostat PLEASE help

  • ade_robertson ARob (@ade_robertson) reported

    @doghandleruk @googlenest @TPLINKHelp I turned off the Wi-Fi from a hidden setting on my new SkyQ box and it fixed the interference issue with the nest!

  • SivChintapalli Siva (@SivChintapalli) reported

    @googlenesthelp my nest thermostat is giving hard time connecting to wifi. It doesn’t show any wifi network but all other devices can see my wifi network. Can you please help me?

  • cwarltier Candice (@cwarltier) reported

    @googlenest @madebygoogle @Google I spent hours trying to fix the Nest, then you sent a replacement. I sent the broken Nest back and now you say you want refund me my money?? WTF? I sent it back within the window you said and I have a receipt!!

  • jesseseogeek Jesse McDonald (@jesseseogeek) reported

    @mistrchristophr @googlenest Our camera would constantly disconnect and then we would have to go through an incredibly lengthy process to reconnect it in between naps and support didn't know how to fix it. We had the sock but had a scare the first night from a false alarm so determined it wasn't worth it.

  • natelukejordan Nathan Luke Jordan (@natelukejordan) reported from Brisbane, State of Queensland

    @googlenest @Google #googlehome #googleassistant Why can’t we change our assistant voice to @johnlegend, or even a male voice, down under just like they can in the US?

  • ade_robertson ARob (@ade_robertson) reported

    @doghandleruk @googlenest @TPLINKHelp I am having exactly same issue as you and have decos too

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