Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • socalrob626 Robert (@socalrob626) reported

    @googlenest I purchased on the Google store a C by GE smart plug and it worked for about a week. Then every time I tell Google to turn on my lights it tells me sorry it looks like two outlets aren't available right now. I've tried all the tips to fix this issue but it doesn't work.

  • AdamWri60602977 Adam Wright (@AdamWri60602977) reported

    @googlenesthelp I can't connect to my best mini, keeps giving me the can't communicate error

  • Rob_Laird Robin Laird (@Rob_Laird) reported

    @googlenesthelp in the UK and have an H1 error. Tried resetting the thermostat by holding it down, and the same with Heatlink. Any ideas?

  • DisneyWithHolly DisneywithHolly (& Jonathan) (@DisneyWithHolly) reported

    @googlenesthelp Hey, my nest cam suddenly went offline this evening, I’ve tried everything unplug/plug back in, restart phone, reboot Wi-fi, reset up the Wi-fi connection in the app.. I’m at a loss. It’s less than 1 year old too! Please help!

  • JB_Bryant JB Bryant (@JB_Bryant) reported

    @googlenesthelp By the way the reason I even went on Reddit to research is because my AT&T gateway gives me about 700mbps down when I’m connected to its WiFi. Yet Google WiFi only gets about 100-150. The speedtest in the WiFi app shows about 750.

  • timur_erhan Erhan Timur (@timur_erhan) reported

    @googlenest someone is messing with the servers tonight because all my all of my google nest products keep going offline/online/offline and this has nothing to do with my internet services.

  • maryann_wilhelm MaryAnn (@maryann_wilhelm) reported

    @googlenesthelp both of my nestcams are down again. I can't keep climbing up a ladder to reset. disappointing

  • AAwd47 AustinAWD47 (@AAwd47) reported

    @googlenesthelp hi there, my Google nest thermostat has lost wifi for the past four days now. Tried everything from rebooting the router, Uninstalled the nest from everything. Can you help?

  • mhammett Mike Hammett (@mhammett) reported

    Why is @googlenest so slow at software development?

  • northie25 Pippi North (@northie25) reported

    @googlenest the WORST service I have ever experienced! Putting someone on the phone that speaks poor English and then having to tell them about the issue 10 times as it doesn’t sink in and still not sorted!! On hold for an hour on and off!!

  • Galaxygamerone Daniel Brennan (@Galaxygamerone) reported

    @googlenest Everything is connected fine, it’s just the apps that say it’s disconnected and offline when it isn’t

  • rjonesx Russ Jones (@rjonesx) reported

    .@googlenest I followed all the instructions including buying the second replacement Nest thermostat... and it arrives with a broken screen. I’m now out the cost of both. Can I get my case expedited.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @googlenest why oh why do you use a heating and cooling schedule, but then put the fan schedule all on its own. Let users schedule a fan event before a heating or cooling event to help regulate temperature. It's limiting and a disjointed user experience

  • Prototype_Panda Prototype_Pandad (@Prototype_Panda) reported

    @googlenest It's been with the Google Assistant, I've rebooted and uninstalled the trouble app and still nothing

  • mehraneha Neha Mehra (@mehraneha) reported

    @googlenesthelp hello! I have tried all troubleshooting steps and was unable to get my nest to connect back to the wifi. We’ve only had our house for about a year. Can you help?

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