Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • surrideo Sam (@surrideo) reported

    @googlenesthelp I’d have Google would be interested in fixing product, not sending people to a forum:have a look,one of your specialists has been busy being told by a number of people in the last few months that he hasn’t helped fix this issue . He is, however, very adept at closing the threads.

  • dm_clarke Darren Clarke (@dm_clarke) reported

    @googlenest good morning. My heat link has gone dead. Followed all instructions online but no lights at all. Please help. Thanks

  • PJKle381 PJK (@PJKle381) reported

    @googlenest my nest stopped working, so I did some research and found out a lot of the nest have a problem with dropping the WiFi. I have gone through all the remedial actions and it still won’t connect. I’m looking for some help or a new nest to replace the faulty one I have.

  • mlanger ოarῐa ᥨaῃ𝙜әr 🚁 😷 🇺🇸 (@mlanger) reported

    @roach @googlenesthelp So does that mean your home’s climate control won’t work? Because that would be a very bad thing in the winter where you live.

  • surrideo Sam (@surrideo) reported

    @googlenesthelp No, I won’t do this. You can take the issue and fix your buggy thermostat software. It’s not an answer to ignore a widely experienced issue and say go to our community. You should fix the issue.

  • surrideo Sam (@surrideo) reported

    @googlenesthelp @googlenest DM me if you want the steps in the order I took that worked.I wrote them down for you.Taking the same steps in a different order didn’t work.I hope you update your support articles to cover this:they assume you have an error code/Wi-Fi issue. Not so.

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp I rebooted all of my devices including router, but the issue remains. Google home replies with 'That title seems to be unavailable on Netflix'. Seems like the connection to the database is missing, since it happens on al Netflix titles.

  • Dave39972 Dave3997 (@Dave39972) reported

    @googlenesthelp after installing latest vers of Android Nest App can no longer save clips to phone. I restored back to a version from Nov 2020 and that solved the problem.

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp 2/2 But I can start it via my phone. I am using Chromecast Ultra. The issue is for all Netflix title. Commands like Pause and Stop do work normal. I already updated the apps on phone, unlinked and linked my Netflix account to Google, reset the Chromecast. Thanks,

  • SurmanDavid David Surman (@SurmanDavid) reported

    .@googlenesthelp my 2 week old Nest Thermostat won't find the Wi-Fi network after being connected. 2 other thermostats and door ring work ok. How to fix

  • Dave39972 Dave3997 (@Dave39972) reported

    @googlenesthelp Just installed latest Nest and problem resolved.

  • rtookey r2key (@rtookey) reported

    Hey @google are you guys planning to EVER fix the @googlenest mini so it doesnt keep falling of wifi for majority of users?

  • jarsparky Johnny R (@jarsparky) reported

    @googlenest hi can you help, I have just had to change my WO fi router so new password etc. I can’t however get my two outdoor cameras to connect. I have tried everything, followed the on screen instructions etc it goes as far as connecting to wi fi and then fails. Any ideas?

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp Hello, I have an issue regarding my Google Home Mini and my Netflix account. Seems I cannot start anything on Netflix through voice command. e.g. When I say 'Hey Google, play Fuller House on Netflix' it response is that title isn't there. 1/2

  • Mystic_Meena Mystic Meena (@Mystic_Meena) reported

    @googlenest @madebygoogle But why is it so hard to get a nest doorbell replaced? It’s been over a week with no help

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