Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • bluecorngirl Linda Vallo (@bluecorngirl) reported

    @googlenest temp is 65 until 2pm then is 72 til midnight. Help!!

  • KHadreeH K'Hadree Hooker (@KHadreeH) reported

    Anybody having problems with their @googlenest device? All the blinds in my crib keep going up and down 😡

  • Heieis8 Heieis (@Heieis8) reported

    @googlenest hi I'm unable to link nest account to my Google account pls help

  • williamgarrison William Garrison (@williamgarrison) reported

    @googlenest Hey! I have Apple Music working with my Nest Home Mini, but when I, for example, ask it to play the latest Kid Cudi album, I get an error: “I can’t do that here, but you can ask me to play it on your other devices.” Older albums work fine. Any help? @AppleMusic

  • edgardo_block Edgardo Block (@edgardo_block) reported

    @googlenest @Jed_Trott It won’t be a call to action to remedy the problem though

  • GCabrio93 G. Laz (@GCabrio93) reported

    @googlenesthelp Hello, my Nest Thermostat 3rd gen lost connection to WIFI and now can't find any networks in the scan. Tried the troubleshooting on the help page with no success. The serial is 09DA02AC471815PN.

  • aj_okere77 Aj Okere (@aj_okere77) reported

    @googlenesthelp I have been having issues with my google nest thermostat not finding the wifi that next to it. I need help, its frustrating that i have reset this device for the upteenth time. Please provide support.

  • rickydriese Richard Driese (@rickydriese) reported

    @googlenest my Nest Hello doesn't show up on my Nest Hub when someone comes to the door. I just get a black screen. Help please

  • thebrownshrink Pavan Somusetty (@thebrownshrink) reported

    @googlenest I lost all of my Nest products after migrating account from Nest to Google home. They're not in my old Nest app or new Google Home. Lost 9 Nest Protects, 1 thermostat, Nest Secure, Nest Hello, 3 Nest Cams, 1 of which is our baby monitor. Demoralized... Need help ASAP!

  • 13sen1 Stu (@13sen1) reported

    @googlenesthelp my nest mini is not connecting, I have tried to submit a message online, but that is not working, so I have tried to call, but there are only options for thermostats, doorbells and smoke alarms. How on earth can I get some support? This is painful

  • AgustinB90 Agustín (@AgustinB90) reported

    @googlenest @VictorGlum @NBALPSupport I am having the same problem. I cannot watch games with my chromecast of NBA LP. My phone is an iPhone.

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • j_popenhagen John Popenhagen (@j_popenhagen) reported

    @googlenesthelp my nest thermostat will not connect to wifi. i've done all the troubleshooting steps and still will not connect. i've read that this is a know issue and you are replacing the units. what do i need to do to get this replacement?

  • Martin14115909 T Pol (@Martin14115909) reported

    @googlenesthelp Hi. Nest thermostat w5 error for past two weeks. I have attempted the recommended process in your troubleshooting guide on line and I am unable to resolve the w5 issue. What steps are now available to me please? Martin

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @googlenest I've been without Internet for a few days, and it looks like the thermostat doesn't record usage during an extended outage like that. Nest wasn't the only service affected. Google Assistant and SmartThings were both also unable to reach the Internet.

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