Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
| City of Hazel Park, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Marianne_Barno
(@QuietRev0lution) reported
from
Eldersburg, Maryland
Hey @google @googlenest @googlenesthelp Who do I need to talk to to get a fair resolution to the expensive problems caused by your faulty product? Would a formal complaint + publicity of the issue help get you to do the ethical thing? Surely someone knows how to make it right.
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Aidar Temir
(@shahtemir) reported
@googlenesthelp I'm in USA. I have 4 Pro 6e routers, 3 on Ethernet backhaul, one not. The one that's not on backhaul intermittently goes offline, despite having great connection when tested via Google home app. It works for a week, then goes offline for no reason.
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Felipe Barousse Boué.
(@febb) reported
. @googlenest @googlenesthelp seems @Google just gives a damn about the wrong TIME problem in tons of devices in🇲🇽 DST was cancelled by our govnmt and no time change should have happened,yet Homes,Hubs,Chromecasts & more changed time. Many many affected. "Hey Google" fix, when?
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Keefer
(@ryan_keefer) reported
@googlenesthelp Google sold me a lemon. Now it's out of warranty with a known issue and they won't do anything. Thanks a lot.
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Damien Waite
(@damienwaite422) reported
@googlenest hey, I'm having problems with my nest. I keep getting the error code h1. I've tried resetting and factory resetting with no joy. Can anyone help me with more troubleshooting please? Thanks!
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Steve Galway
(@galway_steve) reported
@googlenesthelp Still having issues with playing BBC Radio on my Google Nest Hub. Been an issue for over a week now and I've reported it several times now. Is there an update on an ETA? Really frustrating. Thanks
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Camille Warren
(@camille8280) reported
@googlenesthelp I have been unable to access any bbc sounds stations for about 5 days via my google nest….. can you tell me what the problem is and if I need to do anything my end to try and fix it?
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Cynthia Simon
(@Cinsike) reported
@googlenesthelp my cameras keep going offline. I’m blocked out of my account. Tried more than 3x’s w Nest &even w google. Can’t change password either. Pls reach out someone is breaking into my home. #TargetedIndividuals #gangstalking
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JKelleybos
(@jkelleybos) reported
@Audacy @tunein @googlenest Google Assistant is broken and not streaming your radio stations.
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Matt McGlothlin
(@MattMcGlothlin) reported
@googlenesthelp is there an issue with cams only showing still images instead of a video image and showing up late? My cam is showing still images as a preview instead of video for over 24 hours now and less notifications and I have Nest aware. Help?!
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Jenny 🌵
(@Jennyt921) reported
About to absolutely lose my ****. We have 2 @googlenest thermostats in 2 different houses and BOTH go out today? BOTH say there's no power after 6 YEARS? I CAN'T GET OFF THE TECHNICAL INFO SCREEN. Help number is fast busy. WTF IS GOING ON @Google
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Restless in NY
(@_the_happy1) reported
@madebygoogle @googlenesthelp Having A LOT of issues with a brand new Nest wired doorbell. Tried troubleshooting only to find that you guys are aware of the issue! Well, what’s the solution for paying Nest Aware customers?? Need this to work!
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CONDITION.BLACK
(@Shadow0pz) reported
It’s a shame that @Ubiquiti won’t sponsor my security build. I recently had a serious security issue and having the G4 Cameras and the PTZ would really have helped but I guess I’ll have to look at @googlenest or something else unless someone gets back to me.
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Andrew Leeke
(@andrewleeke) reported
Without @bbc radio stations, @googlenest speakers are quickly starting to become useless in our house. Any fix coming?
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Raj Bhattacharjee
(@rajofindy) reported
@googlenesthelp regarding the dropcam replacement, it's unfair to retroactively decide eligibility of replacement. My camera was always "connected" to my account, but offline because of on going renovations in the room. But customer service says, i'm not eligible.
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