Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jawaharjasthi Jawahar Jasthi (@jawaharjasthi) reported

    @googlenesthelp our nest thermostat won't connect to wifi although all the other devices are able to connect. Reset and poweroff did not help either. Could you please help us ?

  • heidi_waters Heidi Waters (@heidi_waters) reported

    @TedNesi @googlenest We disconnected the A/C wire and that did the trick. Temporary fix until we get a different power source. Apparently the a/c shuts down as a precaution in suoer low temps.

  • OceanStateWitch Gina (@OceanStateWitch) reported

    @TedNesi @googlenest Hubby does hvac and we have American standard thermostats. No issue. Nest cameras have become useless needing two diff apps between google home and nest.

  • porttacksailor Jim (@porttacksailor) reported

    @TedNesi @googlenest Charged up the @googlenesthelp thermostat that had gone offline. Was back working but now it’s offline again. Might have to go back to the other thermostats.

  • dadekian David Dadekian (@dadekian) reported

    @TedNesi @googlenest I get it, first world problem, still annoying I’m sure.

  • TedNesi Ted Nesi (@TedNesi) reported

    @porttacksailor @googlenest Battery the problem for me too, I think! But not sure what initially kicked the Nest into a power problem.

  • tfinnegansr Timothy Finnegan (@tfinnegansr) reported

    @TedNesi @googlenest Too soon to blame the baby for the problem yet?

  • rbutler23 Roberta Butler (@rbutler23) reported

    @TedNesi @googlenest We just replaced our @googlenest thermostat with a good old-fashioned digital thermostat. Nest kept sending “offline” message and could only be fixed by being within about a foot of the device! Reason we got it was for remote management. Dump it!

  • mikeoconnell1 Michael O'Connell (@mikeoconnell1) reported

    @googlenesthelp I have the NEST 3rd generation wifi thermostat. No error codes. Have tried the troubleshooting. Does not even recognize the home wifi. The other 2 we have work fine.

  • porttacksailor Jim (@porttacksailor) reported

    @googlenesthelp Learning, either Gen 2 or 3. House is stuck at 55. Thermostat has been set to 65-68 all day but not warming. Furnance is running. Getting some heat, but thermostat 1 has gone offline 2x today.

  • porttacksailor Jim (@porttacksailor) reported

    @TedNesi @googlenest One of mine went offline, battery too low. Whole house dropped to 55. Fortunately no frozen pipes, but not a great performance by the @googlenest

  • bails43 Peter Bailey (@bails43) reported

    @TedNesi @googlenest Yes - same issue.

  • stefbontinckx Stef Bontinckx (@stefbontinckx) reported

    @googlenesthelp Everything in the chime is well connected. Like I said, and have shared before with other examples of people experiencing the same issue; it’s seems to be a software bug.

  • GRIPPEDx GRIPPEDx (@GRIPPEDx) reported

    @googlenest ARE YOU EVER GOING TO FIX THE APPLE TV APP FOR MIGRATED ACCOUNTS?

  • nw3777 Neil Whitaker (@nw3777) reported

    @googlenesthelp Hi Google Nest. My Nest has suddenly stopped working on the App and shows offline. I've tried all the options in rebooting both the Thermostat,my Router and other options but still nothing.

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