Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • versebud Lillian (@versebud) reported

    @googlenesthelp my nest thermostat not connect to wifi and can’t recognize any network. I’ve tried everything like rebooting, resetting the device etc. nothing works. Please help.

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp I’d say approximately two weeks ago. I’ve rebooted my Nest Secure, as well as my and my wife’s iPhones and Watches. Turned Home/Away Assist off and on. But again, multiple people are having this issue and it started for them about the same time (1-2 weeks ago).

  • themaybeblock themaybeblock (@themaybeblock) reported

    @googlenest I just bought a brand new Google Nest Mini Gen 2 for the specific hope that it would improve the bluetooth connection when playing to my Soundcore. It does not. It is somehow worse, constant disconnects and pops. FIX THIS ALREADY! @googlenest

  • allegranw allegranw (@allegranw) reported

    @world @NYCMayor @googlenest this man I’m next to didn’t know it’s women’s history month. Pls reply with how you’re going to help. Or you hate women and months.

  • Christina_UK Christina Bellyou (@Christina_UK) reported

    @googlenesthelp On the other note, the Google nest help is better than the original nest help. I’ve been in contact with my ISP who have now given me a public IP address rather than a natted IP - all my smart devices now work! 🥳

  • DidnBet Bet you didn’t know (@DidnBet) reported

    @plainrocktweets @googlenesthelp please fix this

  • alecwh22 Alec Houston (@alecwh22) reported

    @googlenesthelp Why did it take contacting you on twitter to find that out? Your parent company was created to organise the internet and make information more accessable... Why are you bad at that? How how you lost your way this much?

  • HarleyPeyton Harley Peyton (@HarleyPeyton) reported

    So cool. If you have @googlenest products and change your wifi everything shuts down and you'll need an MIT engineer to change the wifi settings. (Unlike the ease with TVs, etc.). Thermostat doesn’t work. 33 degrees tonight. We have no heat. Thanks @googlenest !

  • Cinsike Cynthia Simon (@Cinsike) reported

    @googlenesthelp Terrible customer service. Every time I call it’s a complete waste of my time. Minimum of an hour phone call. Cameras have been hacked #TargetedIndividual

  • savagebeast488 Ben Savage (@savagebeast488) reported

    And the @googlenest support agent on the phone just hung up on me without allowing me to speak with a supervisor about this issue.

  • DJHill Himmy Neutron (@DJHill) reported

    @googlenesthelp I don't see any options for fall detection on the phone app or the watch menu itself...do I have to wait for a firmware update or server side push first?

  • roopesh_reddy roopesh CHINNAKAMPALLI (@roopesh_reddy) reported

    I finally upgraded my router at my home and now I can feel the real internet speed from ISP. I was blind sided these that my internet speed is slow and somehow it’s with the ISP. Upgraded from @geteero to @googlenest WiFi Pro6E Both products are great 👍🏼

  • tylerjordanwho The Real (@tylerjordanwho) reported

    @googlenest wtf you gunna do about my doorbell not clicking into the mount??

  • Planeguya223 MichaelM🇺🇸 (@Planeguya223) reported

    Why does? @googlenest throttle my speed down in the new Pro hub from my main internet provider.

  • savagebeast488 Ben Savage (@savagebeast488) reported

    @Google and @googlenest have some real account management issues, and their customer service falls flat. Hours of my life wasted on issues they've created, only to most likely have to trash some of their otherwise perfectly functioning devices.

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