Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jimmy (@jimmy071125) reported 31 seconds ago

  @googlenest After your Gemini update to Google home everything is slow and broken. I ask for the weather and it gives me the weather for New York City. I don’t live in New York City. Asking to play Spotify seems impossible for Gemini. This update is terrible.

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  I didnt vote for him (@BirdChayser) reported 2 minutes ago

  @yashar Isn’t this the EXACT thing that AI should be used for? It shouldn’t require a ******* subscription. It SHOULD be monitoring for this kind of **** and alerting authorities. It would be great at it. @googlenest This should be your shining moment but instead you’re too greedy.

• 
  Zachary Perez (@perez_zach59761) reported 6 minutes ago

  @looplunchrun @googlenesthelp Had this issue; TysonNerd1 on X sorted it.

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  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 13 minutes ago

  @googlenest what is going on? I can’t login

• 
  Jared (@Jared4692002) reported 14 minutes ago

  @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

• 
  Leslie 🏳️‍🌈 (@madetea) reported 17 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

• 
  Lesley Jenkinson (@LesleyJenkinson) reported 17 minutes ago

  @googlenesthelp Hi, my Nest Learning Thermostat (3rd gen) has lost connection to the wifi for no apparent reason. I've followed the suggestions on the help pages, but it's still not able to find any wifi networks when searching. Can you help please?

• 
  Dawgged (@DawggedSoftware) reported 19 minutes ago

  @zerohedge @googlenest @Google You realize websites have security measures when someone does failed login attempts right? Imagine how many people tried the login after the initial screenshot...

• 
  Coty (@cotywithaT_) reported 20 minutes ago

  @Farr351226 @googlenest @madebygoogle Yes it seems everyone that switched has same issue but Google makes it seem it’s not common and an issue on my end. Very frustrating

• 
  Kevin (@McNamara_Group) reported 25 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  🇺🇸Mr. Davis 🇺🇸 (@MrDavisII) reported 25 minutes ago

  @googlenesthelp @looplunchrun Nest is down; the status page is wrong.

• 
  brn (@Von_der_Land) reported 30 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  Gavin Melling (@generationgav) reported 31 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  (Cobra) Kai⚡️ (@YOUNGLOVE619) reported 32 minutes ago

  @googlenesthelp doorbell is showing offline, but all other cameras are working. @googlenest

• 
  Rocky Mountain Air (@2ThinAir) reported 36 minutes ago

  @WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.