Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • andysc09 andymadf1 (@andysc09) reported

    @googlenesthelp I've stayed with the same supplier but have a new updated modem. The issue started previous to the new modem.

  • alex_diblasi Di Blah Cee (@alex_diblasi) reported

    @googlenesthelp United States. And I moved into a new apartment and haven’t been able to connect to the nest thermostat at all. Approximately 3 weeks with this issue.

  • skyboy216 XC (@skyboy216) reported

    @googlenesthelp @Google @googlenest You guys have the worst customer service. I’ve been trying to get a refund of a charged you made by “mistake” for over a week and you haven’t solved it yet. This is how you make money? Stealing from customers?

  • sylk sylk (@sylk) reported

    @googlenest It's currently not showing up as a casting device on the home network but I haven't been able to walk through all the recommended troubleshooting steps yet. I've rebooted it but can't take the router down during the workday.

  • RomansProp Chris Orr (@RomansProp) reported

    @McCulloch1928 @googlenesthelp I am having the same issue here. In the US and have reinstalled the app as well

  • alex_diblasi Di Blah Cee (@alex_diblasi) reported

    @googlenesthelp Hello! My nest thermostat cannot find or connect to my wifi network. Troubleshoot help? Thank you

  • HostPrairie Host Prairie (@HostPrairie) reported

    @googlenest My Nest Outdoor Cam is offline so I'm trying to reconnect it to my Nest Mesh WiFi Router but it's asking for a QR code and the device is up high and it's dark as heck out right now. Should be able to update WiFi without a silly QR code but flawed product design or app design.

  • bashir_andrei Andrey Bashirov (@bashir_andrei) reported

    @NBCTheVoice @googlenest People of the world. I'm asking for help, my son Artem needs urgent heart surgery. He has a heart defect. There's less and less time left. If you can help, go to my profile information there. I beg you on your knees, help save your son

  • stuartpowers48 Powers87 (@stuartpowers48) reported

    @googlenest It’s down again today. I pay a monthly subscription. I@need some credit. This is ridiculous

  • HuskinesisTTV Huskinesis🍂🌿✨ (@HuskinesisTTV) reported

    @googlenest Yes this has all been done i don't know if it's just me or if others too have this issue? All i know is it's a little frustrating having to reset the device everytime it goes down because the app fails to connect to it.

  • sylk sylk (@sylk) reported

    @googlenest So maybe eventually but I wasn't going to ping the help desk until I finished the standard recommendation list. :)

  • clogicca Steven (@clogicca) reported

    @googlenest [Boop from google nest mini] there is a reminder for Steven .. hey google what's the reminder? .. you have no notifications 🙄👎🙃 wtf did you guys do? another couple of updates and maybe it will be useful eh, lol

  • luminaire23 Sean Moore (@luminaire23) reported

    @googlenest I have 1 Google Wifi AC-1304. My modem is a Technicolor TC4400-RM. I live in a small house with the Wifi approx 10-15 feet from Note when it loses connection. It frequently displays a "!" next to the WiFi connection and says no internet.I can temp. fix it by switching WiFi off/on

  • willmonwah Will Mon (@willmonwah) reported

    @googlenesthelp I’ve had issues since 8pm EST last night with my hello and tried switching off the circuit breaker and restarting other nest devices. It’s still offline with errors like NC024 or NC004 or NC006. Is it helpful to leave it off for longer? I use mesh wifi. Thanks!

  • BSiefkes Sief (@BSiefkes) reported

    @googlenest @octoturt Ah. Exact same head scratching problem. This is the first I’ve seen that it’s a staged rollout.

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