Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ctofine Claudia (@ctofine) reported

    @HrishiHirway @googlenest I had a similar nightmare experience with @LGUS and a dishwasher. I feel like we should grow used to such idiocy, but, apparently we keep hope alive for some semblance of genuine customer service. I’m sorry to hear you’re having such a shitshow with them. 💙💙

  • HrishiHirway Hrishikesh Hirway (@HrishiHirway) reported

    I feel like retail customers are pretty quick to forgive a tech issue, or a problem with an order, if they're met with kind, apologetic service. It can even spur on more loyalty! So going this way with it…I mean, what the heck, @googlenest? I don't get it.

  • AE7Q_ Dean K Gibson ✝ 😷 📷 📶 (@AE7Q_) reported

    @googlenest @googlesupport Attempting to use Kasa "scenes" in the Google Home app on my smartphone, shows only the last 20 Kasa "scenes" in "Adjust scenes." Limiting users to only 20 imported scenes is a "junior programmer" error. ps: Amazon Alexa app can handle all the scenes.

  • WhiskySails Ari Shapiro (@WhiskySails) reported

    @HrishiHirway @googlenest IMHO, the biggest problem is that your status may help you reach resolution while others are left to continue dealing with their BS

  • FindlayDominic Dominic Findlay (@FindlayDominic) reported

    @googlenest I have a nest mini. Set two alarms that have been working for a number of months now. This Wednesday my morning alarm failed to go off. Looked in Google home app, no alarms. Set them again, next day they disappeared again. Anyone else having this problem?

  • ringmeunp TLC (@ringmeunp) reported

    @googlenesthelp Guys, whan are you going to update and solve issues with Nest Audio and Wifi, there are too many disconnections, and don't say it is related to our wifi, cause i have also a google home ... no issue with it ... :( thanks for your reply

  • CupcakeAnalyst Heather (@CupcakeAnalyst) reported

    @HrishiHirway @googlenest Someone hacked into my Nest security camera & locked me out. I had it set up to notify me if the email changed but it didn't - their response? "Well, if stalkers are really determined they're gonna find a way, lol. SHRUG. Not our problem."

  • yuggniiks Frank (@yuggniiks) reported

    @googlenest 1) no I'm not having issues playing other content. I've only noticed playback errors when playing my purchased content. 2) the problem still exists. Will Google be offering refund for defective units?

  • chiragsanghavi chiragsanghavi (@chiragsanghavi) reported

    @googlenest Hello @googlenest I am in US. I use a 2nd gen and a 3rd gen (My other 2nd gen stopped working last year. Some type of optical sensor issue I believe). Both of these are learning thermostat. I am not on newest but have been reading on it in case I need to replace my 2nd gen.

  • mohannadhussain Mohannad Hussain (@mohannadhussain) reported

    @googlenesthelp No longer needed, I turned to the community for help and they were able to solve the issue for me much faster. Either way, I wasn't provided with a case ID. As you can see from my screenshot, I barely got any responses from your rep 😔

  • ChoiceCut put a gamer in the white house (@ChoiceCut) reported

    @HrishiHirway @googlenest I have a Pixel and would absolutely love to evangelize about them except for the many, many horror stories people have shared about basic warranty repairs. Google is so afraid of committing funds to things that you're in for a bad time if you even need to contact support once

  • krissyuva kristin florin (@krissyuva) reported

    welp. google music is officially dead. so attempting to learn to love @youtubemusic. but i can't just say "play christmas music" on my @googlenest speaker and have that play a reasonably curated list. music from the grease soundtrack? music from the bodyguard soundtrack? wtf...

  • GIllJames11 GIll James (@GIllJames11) reported

    @googlenesthelp recently migrated Nest to Google, since then had nothing but trouble. Heating turns off; shows ‘away’ when we’re home, turns on in the night. Want rid of the darn thing. It’s taking too much time. It is a dreadful product! Need something that’s truly SMART!

  • rakeshjd Rakesh Dhroovji (@rakeshjd) reported

    @googlenesthelp . I’ve tried to reset my Neet thermostat a dozen times but it still does not connect to the WiFi . I have multiple other devices at home which are connecting to my WiFi , so I know it is not an issue with the WiFi . Please help ASAP

  • firehens Cleveland Henry (@firehens) reported

    @googlenest despite following every troubleshooting article, still can't get my thermostat to connect to WiFi - w5 error

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