Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
| City of Hazel Park, MI | 1 |
| Macomb, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Cory
(@insanitystate) reported
@googlenest can’t add my nest doorbell to the nest app. I don’t want to use the junk google home app! I have a camera and thermostat that I use with the nest app, want the doorbell there also. Help
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Leo
(@skwisage) reported
@googlenesthelp Hi my Google nest no long can find any WiFi networks … please help.
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There is NO PLAN ⚔️, #MeanTweets 🇺🇸
(@YoMeanTweets) reported
@jajajojo415 @googlenest I don’t know. I had 2 nests. I got rid of the newer and more expensive one already. Down to 1. It will let my house get up to 78 to “conserve” energy. F that. I need the house at 7 at all times. Saunas don’t work for me.
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𝔚𝔬𝔩𝔣 🐺
(@wolfofdena) reported
@googlenesthelp Thanks for the response, the issue has been like this since we have had it, it works to control the air conditioner but thats it, I did a system reset and it still shows no active wifi network, I tried manually inputting our network with all 4 security options and nothing still
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Guy Rousseau
(@bigred3xxx) reported
from
Hoboken, New Jersey
Just installed my new Nest E thermostat and it worked for 2 hrs and now it doesn’t see ANY Wi-Fi networks at all! I tried the troubleshooting steps and still nothing… HELP @googlenesthelp
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smash
(@ashkirk) reported
.@googlenesthelp My Nest Cam Indoor IQ works about 50% of the time. When I open the app to view the video I get the loading wheel, and then the camera restarts. My other devices in my house work well so it's not a wifi issue. Where can I find a solution to this?
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Reggie Owens
(@regowens) reported
@googlenesthelp I am in the US and this has been an ongoing issue for me for several months. I have read several posts online where several users are reporting the same issues.
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Reggie Owens
(@regowens) reported
@googlenesthelp I am CONSISTENTLY getting "Sorry I don't understand" after giving VERY basic commands to my Google Home device (Nest Max Hub,Mini, etc.). I am able to control all of my devices through the Google Home app. Can you please help me?
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Luke Avsejs
(@chlaa1) reported
@googlenest @stevemcniven Same issue here. I'm able to use a dummy Google account to create a new home but not from my original Google account. Spent a long time with support but they don't have access to remove the corrupted data.
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Utah Prevention Guy
(@PXGUY) reported
@googlenesthelp my nest thermostat dropped off wifi and refuses to find it (or any other wifi in the area). it just spins as it looks for wifi. Never been an issue for 18months that I've had it. I've gone through all the troubleshooting steps including a full reset, no luck.
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Boneyardigans
(@UConnFanDotCom) reported
@googlenesthelp Installed a couple of years ago. (US) We went away and apparently the base malfunctioned and the yellow wire was stuck “on” which ran the condenser when the handler was not on, so both became a block of ice. Ice formed, melted, water came down from the attic, rinse, repeat.
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drdrewdown
(@drdrewdown) reported
@hautlle @googlenest I agree, thought that was weird. Typical, I do love the video previews in the drop down notifications though
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Jo
(@jajajojo415) reported
@YoMeanTweets @googlenest Is this the same as Google Home? We got a hand me down Google Home but don't use it much.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp The issue persists. It seems Google Assistant only understands the question when it's very near sunset time, but that should be a valid question any time of the day. This issue is spread to other simple things it should answer or do instead of showing search results.
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Michael Yeoman
(@michaelsyeoman) reported
@googlenesthelp Sure, there’s no power at all going to the Heat Link - as a result we can’t control the boiler. The electrician who installed it came out to fix it and advised us that we need a new heat link. Is there anywhere we can purchase just this part?
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