Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • VelvetDevil9 Everything is Everything ✊🏼 (@VelvetDevil9) reported

    @googlenest Ah. Duh 🙄 Therein lies the problem. Old Apple Music subscription expired yesterday. I intentionally waited for that expiration in order to change it to Apple 1. Just purchased. I have original Google Home devices. USA. Thanks so much.

  • ratzesberger Oliver Ratzesberger (@ratzesberger) reported

    @nestsupport_at One of our nest thermostats keeps loosing WiFi. Will not see any networks even though it’s less than 3 meters to the next AP. Installed less than a year ago. 2 others perfectly fine. Reset won’t help. Only removing it from base, draining the battery. @googlenest

  • ChrisTeso Chris (@ChrisTeso) reported from Portland, Oregon

    @googlenest @madebygoogle ordered nests on Dec 6th. Just checked website and says shipping delayed. No email notifications and no eta. **** way to run Xmas, grinches.

  • AmazinDavey David (@AmazinDavey) reported

    Honestly @googlenesthelp has been by far the worst support I've ever gotten. I ordered a Google Home Max that was defective out of the box. I've gone through every troubleshooting step Google asked me to do and was told I would receive a shipping label last week so it could be

  • NatalieNClark Natalie (she/her/hers) (@NatalieNClark) reported

    @googlenest Not the chromecast itself, no, it’s just the app I’m trying to cast from that’s the problem.

  • underwaterryan Ryan Offord (@underwaterryan) reported

    A riddle @googlenesthelp - x2 cameras on a dedicated WiFi setup keep dropping offline. Worked for months until this week. Nest hello works fine. It moans about upload speed. Full fibre 900mbps down 100mbps up (verified). Something changed recently, nothing my side. Ideas ?

  • derekwisz derekwisz (@derekwisz) reported

    @googlenesthelp can you help me my nest thermostat rarely finds a network and when it does find one it will not connect. I have a new born and I rely on this thermostat to keep her warm. Please respond asap. Thank you. My battery, Voc, Vin & Lin numbers all look good.

  • awraynor Anthony Raynor (@awraynor) reported from Spartanburg, South Carolina

    @googlenest Worked fine last night when turned off. Pulled it down and used another TV to reset it. I know now the location of the reset button, but odd it was working great and then it wasn't.

  • MrAlexCollins Alex ☘️ (@MrAlexCollins) reported

    @googlenest Nah, I'm good. I don't think the issue is with the chrome cast. I'm pretty sure it's the NBA League Pass app.

  • patt3k patt (@patt3k) reported

    @googlenest I am in the US. The issue is Google didn't push any security updates since release date . Factory reset won't resolve this .

  • AmazinDavey David (@AmazinDavey) reported

    Did I mention I've been asking for a phone call from @googlenesthelp for days now and I still haven't received one? Worst customer service I've ever had to deal with.

  • JackJack_IOT JJ. (@JackJack_IOT) reported

    @googlenest Hello! I get "Your name is Jack" (correct), and only one device in the kitchen. Both me and my Girlfriend have the same issue, it seems to have got worse since it updated to 229149

  • codeslubber Rob Williams (@codeslubber) reported

    @googlenest I don't think I need help. It's doing something crazy. I added her account so she could find her own stuff, like every service (Hulu, Netflix), but those don't stop a show from playing to ask you to sign in again. GoogleTV does that.

  • kushal__shukla kushal shukla (@kushal__shukla) reported

    @googlenest Happening since few months.. wasnt using it much. Tried resetting bluetooth settings in phone. Still the same problem.

  • VelvetDevil9 Everything is Everything ✊🏼 (@VelvetDevil9) reported

    @googlenest Receiving “a problem has occurred. Please try again” error message. Individual artists and playlists requests affected. I’ve rebooted, tried all usual suspects. Apple set as default, etc.

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