Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • designedbyross rpg321《TYR》🟠 🍌 (@designedbyross) reported

    @googlenesthelp Hi, we have a nest cam outdoor. I’m assuming the issue is with the app as it’s happening on multiple devices (two different iPhones) on both wifi and 4G. Tried updating and re-downloading the app, that’s all. Thanks

  • designedbyross rpg321《TYR》🟠 🍌 (@designedbyross) reported

    @LuSchmoo @googlenesthelp It was user error, my nest aware subscription had expired whoops

  • leonlampin Leon is Lampin’ (@leonlampin) reported

    Hey @Google @googlenest Your Nest Hub Max SUCKS ***! The screen CONSTANTLY goes black for no reason. CONSTANTLY. The online help instructions basically say unplug it and plug it back in. For a multi-hundred dollar product that’s crap! Any response?

  • xA__Fx AF (@xA__Fx) reported

    @ACakes20 @googlenesthelp It’s a known issue they refuse to fix. The 6.2-27 firmware update causes the issue. You can search the forums for other people with the same problem.

  • NerdanelTheWise Nerdanel (@NerdanelTheWise) reported

    @googlenesthelp my 4th gen chrome cast is not working. I have tried all the troubleshooting steps and now I can’t even get it connected to wifi. I have tried to restart my wifi too. Nothing is working…

  • cspiering Chris Spiering (@cspiering) reported

    Had @googlenest support technician literally hang up on me about a faulty thermostat their own technician confirmed was not working properly.

  • bran_tweets Bran (@bran_tweets) reported

    @googlenesthelp This happens to any camera, it’s not my wifi. It’s you buggy app. I’m going to fix it by switching to @Ubiquiti Unify Protect!

  • nleya3 Nate (@nleya3) reported

    @googlenesthelp nest thermostat can’t connect to Wi-Fi. Seems to be an issue with others as well. I’ve followed all the steps online including restarting my nest Wi-Fi and resetting the best thermostat but still can’t find any wifi networks.

  • yangtheman yangtheman (@yangtheman) reported

    @googlenesthelp In the USA. No error codes.

  • KeyArchibald Archibald Key (@KeyArchibald) reported

    @verge Why would anyone buy a overpriced @googlenest product with their poor record?

  • TxPiPhi128 Andrew Hawkins (@TxPiPhi128) reported

    @googlenesthelp I am having issues with the Nest not connecting to WiFi. I have tried resetting the nest and the router but it does not recognize any wifi even if very close to a mesh system. Please help.

  • naresham NM (@naresham) reported

    @Google @googlenest Can somebody please fix the bug urgently. Its irritating to keep saying OK GOOGLE-STOP after every alarm or timer goes off because the speaker now since some days ignores the STOP command. No Rocket Science here 😢

  • millbabe50 Lori Campbell (@millbabe50) reported

    @marcuslemonis @googlenest My ESA pup needs heart medication...139.50 a month. We could use the help.💖

  • tyler_back Tyler Back (@tyler_back) reported

    Support has admitted that the issue is on their side "There is no eta as to when or if there will be another resolution available". #dontbuynest I am now left with thousands of dollars in Nest products that just don't work. #NEST #Google @googlenest

  • yangtheman yangtheman (@yangtheman) reported

    @googlenesthelp @googlenest My nest thermostat suddenly lost connection to wifi, won't find any wifi networks, and won't connect to the wifi network it connected prior when connecting manually. It's been working fine for 30 months. Online search shows many with the same issue.

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