Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • aje4789 Austin. (@aje4789) reported

    @googlenest Will not find any networks. I’ve reset to factory defaults and gone through all the troubleshooting with one of your agents. Seems like it’s a known issue based on what I’m reading all over the internet. Unfortunately I’m out of warranty.

  • aje4789 Austin. (@aje4789) reported

    @googlenest (Cont) Ironically this thermostat is a warranty replacement for the same issue a few years ago.

  • UseJeff Jeff (@UseJeff) reported

    @adamlaiacano @googlenest Also linking them to a subscription is also a nightmare. Especially when you move or introduce a new hardwares in to the eco system

  • elizgreiner11 Elizabeth Greiner - stay home (@elizgreiner11) reported

    @googlenesthelp My nest history is missing for the last three days. On the app and browser. It looks like others are having this problem. Can you address this?

  • JHanlon Jack Hanlon (@JHanlon) reported

    @adamlaiacano @googlenest Spoiler alert, spent over 6 months on a FB messenger support exchange with Nest about my Nest Protect having an error. The conversation went nowhere and was incredibly frustrating and repetitive. Don't get your hopes up.

  • HThomasCaton Tom Caton (@HThomasCaton) reported

    @googlenest That worked with my wife's account o was able to do that but my none of my children's accounts will sign in that way...

  • andyyang Andy Yang (@andyyang) reported

    @googlenesthelp Learning Thermostat. Located in USA. I looked at your Tweet history and see that several other people are experiencing the same problem.

  • BuildPath BuildPath (@BuildPath) reported

    @googlenesthelp my nest thermostat wifi is dead. Cant detect any networks anymore. I reset it but it didn't help. Please help

  • elshout_michiel Michiel Elshout (@elshout_michiel) reported

    @googlenest Well, I don’t think it’t a Chromecast issue. Other streaming media’s (NFL GamePass, Netflix, YouTube, Disney+ etc.) work great! Read a lot of comments regarding these issue with NHL GameCenter. They’re not keen on fixing this issue now for some years.

  • rufusjones1 rufus jones (@rufusjones1) reported

    Hi @googlenest - your hardware broke down and I was forced to buy new kit and have a plumber install as we couldn’t wait for your replacements in minus temps. You are now refusing to refund us for your broken product. Terrible- actually, zero- customer service. Do you care?

  • henryabennett henry bennett (@henryabennett) reported

    @googlenesthelp 2 days and nothing from nest help on replacement heat link. -4 temperarures and no heating, appalling customer support from google I'd expect better

  • nichrey35 NICHOLA (@nichrey35) reported

    @googlenest is @Google or @googlenest down. For some reason my home groups been Removed from my home and my thermostat is linked to it. So currently have no heating.

  • AshleyPerssico Ashley Perssico (@AshleyPerssico) reported

    @googlenest @dt02400 Jumping in to echo @rawlejon and Dave. Nest user here in Massachusetts, USA. My iPhone shows Wednesday Jan 20 as the last day of history, my SO’s shows Thursday Jan 21 (or DID… until he restarted his phone and now it’s showing NOTHING in history). Clearly a server/cloud issue.

  • nickpandher Nick Pandher (@nickpandher) reported

    @andyyang @googlenesthelp Their support leaves a lot to be desired. Wasted my time and no solution on this same problem I've had and as you saw others I'd be fine with "we're aware of an issue and investigating further". Pick a few people to help debug vs asking everyone to do the same things

  • wilsosb1 Simon Wilson (@wilsosb1) reported

    @googlenesthelp @Crap_ola I have the same issue. In UK with a Nest Learning Thermostat 3rd Gen. history stopped updating on app on January 20th. History still up to date on thermostat itself. Thanks. Happy for you to get in contact with me.

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