Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ScottGuminy Scott (@ScottGuminy) reported

    @googlenesthelp Lots of problems with Assistant on Nest Audio lately. Many commands that used to work no longer work. Specifically integration with @Logitech Harmony remote controls are completely broken. Please fix ASAP.

  • chrisbrownjade Chris Brown (@chrisbrownjade) reported

    @dt_joyce @googlenest @Sonos Totally agree. I hope Google can work out how to fix this issue for millions of their customers. Sonos made my smart home slightly dumber in 2022.

  • MrTerrificPants MrTerrificPants (@MrTerrificPants) reported

    Hey @googlenest, 1 of my Nest Hubs has been mysteriously disconnecting from Nest Wifi recently for no apparent reason. My other 4 Hubs are fine. The problem unit is closest to the Wifi and there's nothing between them. Whenever it disconnects, I have to reboot it. Any tips?

  • ferchoarg Fercho Consigli (@ferchoarg) reported

    @googlenesthelp Hi, I have my Nest Hub stucked in the grey screen with the white G after a power outage :( . I've already tried unplugging it for a while and factory resetting it but it's still the same. Is there anything I can do to unbrick it?

  • iMADEitALLup hello world (@iMADEitALLup) reported

    And now @googlenest I am getting camera offline alerts constantly. You need to fix this it’s unnecessary if I had a remote reset feature. It would just reconnect to the same Wi-Fi but a differently placed router

  • MightyCrotch Handy Andy (@MightyCrotch) reported

    My new thermostat came today! My @googlenest is such a wasteful piece of garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it.

  • MightyCrotch Handy Andy (@MightyCrotch) reported

    My new thermostat came today! My @googlenest @madebygoogle is such garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it forever. #smarthome

  • vibrazione79 vibrazione79 (@vibrazione79) reported

    @googlenesthelp our google nest wifi stopped being connected and with google nest support we can't even pair it to the heat link, and still not able to connect it to the wife. I think the nest is faulty. Please help we have limited control over our heating in the house!

  • spill82 Shaun (@spill82) reported

    @googlenesthelp hi, I have had a google doorbell, and when i talk to someone the volume is really low. It's up to full on the settings. The auto response options are loud and clear. Tried this with 2 different phones and it's the same. Can u help?

  • magjon29 Jon (@magjon29) reported

    @googlenest it's 2022 and this problem with home mini still exists. when are you going to resolve this issue???

  • teslatradeup TeslaTradeUp (@teslatradeup) reported

    @thejaykid7 @googlenesthelp Did you ever get a resolution to this issue? I have the same problem. :(

  • hey_maciej Maciej Olszewski (@hey_maciej) reported

    @balloob Just a word of warning to everyone using a nest doorbell in a colder climate. There is a well known issue with charging the nest doorbell when it's hardwired and outside temperatures as are anywhere near 0C or below (roughly). @googlenest seems to ignore the issue.

  • EmamiGhaffari Amir Emami Ghaffari (@EmamiGhaffari) reported

    @googlenesthelp So nobody has contacted me so far to fix the nest thermostat. We were freezing whole last night. This is the level of customer service we receive from this company. That means let customer freezes whole night and we do not care!!!

  • eddie_monie Eddie Santos (@eddie_monie) reported

    Bought @googlenest products directly from the @GoogleStore to support them directly, but YIKES, what a nightmare in customer support...

  • Poolmanouvre Rob Sands (@Poolmanouvre) reported

    @googlenesthelp still waiting on an update. I was told 24 to 48 hrs. It's been 3 days since that and 6 days since I reported the issue to you. Why don't you just say - we have your money couldn't care less. At least I'd then know.

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