Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KathrynWPU16 Kathryn (@KathrynWPU16) reported

    Thought my @googlenest thermostat would help me save money but it’s only been screwing me over and my bill has been higher than ever because it just does whatever it wants 🫠🫠🫠🫠🫠

  • BenRattigan77 Ben Rattigan 🏳️‍🌈 (@BenRattigan77) reported

    The regionally targeted radio ads on @GoogleNest via @LBC are really not working.

  • TweeterTweaker Tweet Tweaker (@TweeterTweaker) reported

    @googlenest 3rd generation thermostats have a backup battery problem. The units require 3.8V from your hvac system in order to operate all functions. Many home systems do not provide this output level so the Nest uses its internal batteries to supplement.

  • pjharvey Phil Harvey (@pjharvey) reported

    @googlenesthelp hi! My nest thermostat no longer connects to my wifi. I’ve tried all the troubleshooting steps with no luck. I think it’s broken and needs replacing. Can you help?

  • spicynugnugs Adamastor (@spicynugnugs) reported

    @googlenest Folks don’t bother buying chromecast with TV. It’s absolute trash, the remote WILL stop working after 13 months and google will just tell you to buy another one. Happened to me twice now. What a joke. Should have bought Amazon fire

  • scott_thewspot Scott (@scott_thewspot) reported

    Hey Google, turn on living room heater "ok, turning on fan" WTF @googlenest, how do you get this wrong? AI won't kill us by taking over the world, it will kill us through pure incompetence

  • PezzellaNino Nino Pezzella (@PezzellaNino) reported

    @googlenesthelp You all have the worst customer service imaginable. After about 7 phone calls made with no resolution still to this day. Agents unable to fix a problem google made to begin with. Phone calls being disconnected no option to speak to a senior advisor or supervisor.

  • PezzellaNino Nino Pezzella (@PezzellaNino) reported

    @googlenesthelp y’all have the worst customer service I have ever dealt with. Several phone calls made and issues is still not resolved. I will not recommend Nest to anyone after this. Last time I buy anything for google or Nest.

  • Dr_Doom_Phd John Smith (@Dr_Doom_Phd) reported

    @googlenesthelp I have a thermostat e that refuses to connect to wifi when though there's 17 connections available. Anyway to fix this?

  • mitchxkramer MiTCH (@mitchxkramer) reported

    @googlenest has the WORST customer service.

  • NewHavenOnABike Mike (who's back on a bike-ish) (@NewHavenOnABike) reported

    @googlenesthelp I'm having a hard time getting the wiring to work properly. I disconnected my original thermostat without looking at the wiring. I know how the wires translate down at the furnace, but still have had no luck with Nest.

  • pdouglas Paul Douglas (@pdouglas) reported

    Why is it STILL not possible to set the volume of Google Assistant separately to music volume? At 50% on a @madebygoogle Nest Audio, music is a reasonable volume but the Assistant is obnoxiously loud. This should be an easy fix, @googlenesthelp.

  • dj_ez_sock Mark H,,♿ (@dj_ez_sock) reported

    Main thing I would like next is doorbell so I don't have to scream from my sofa 'wait hang on' or 'I'm coming' @googlenest or @GoogleUK if you are listening and can help a disabled guy out from missing or checking visitors you know where I am lol

  • pepijnniesten Peps and 23 others (@pepijnniesten) reported

    @googlenesthelp and what troubleshooting steps have you tried before contacting us? > What could i have tried? We just turned the temp down and now i just set the heating to off.

  • RHDarch RHD Architects (@RHDarch) reported

    @googlenest @karlnicholson Over four years later and you @googlenest still haven’t solved this compatibility issue #poorshow

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