Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MrACambridge Andrew Cambridge (@MrACambridge) reported

    @googlenesthelp my Nest thermostat will not connect to wifi. I have done a full reset already and it will not find any networks even though my wifi is working with all other devices. Hope you can help. Thanks!

  • _flowerlover Memelítico (@_flowerlover) reported

    @googlenest Hi, could you help me with my Yale Nest Lock? It’s becoming offline the most of the time, I’ve tried all that the troubleshooting page said but still doesn’t work. Thanks in advance!

  • _Mike2112 Mike Hams (@_Mike2112) reported

    @googlenest All of a sudden I have no audio coming from my Chromecast. I had it plugged into a different device before but now in my receiver it won't work. Any idea how to fix this issue?

  • triwuwastaken mhailey (@triwuwastaken) reported

    @ClaireTheGreat3 @googlenest dice please i just want google to fix nest software

  • _Tallent_ Ryan (@_Tallent_) reported

    @googlenesthelp They are in different rooms but not far apart. My other nest is very far away and it finds the WiFi no problem.

  • ashthethroat Ashley Cleaver (@ashthethroat) reported

    @googlenesthelp my nest hub max camera is saying it's offline. I have rebooted the device and my WiFi, restored to factory settings, removed and put back from app. Took back to the shop as I thought it was faulty, got a brand new one and same issue.

  • LevelsSkush LEVELS CRISAFULLI (@LevelsSkush) reported

    @googlenesthelp My Nest thermostat's wifi stopped working 23 days ago. I've reset it multiple times and still the same issue - can't find wifi networks. We have multiple wifi networks near us. No other device in the house is having an issue - including the other 3 nests.

  • johncblandii John C. Bland II 🔸 (@johncblandii) reported from Pearland, Texas

    @googlenest It happens in every app. A forum user suggested changing the frequency on 5 GHz and that seems to be working ok, but I need to watch more to see. I've seen video freeze and audio continue quite a bit too. It is pretty bad on performance at this time.

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @_Mike2112 @googlenest Don't count on google to help. I've been promised 4 times I'll get an email within 24-48 hrs to replace my Nest (under warranty). That was 3 wks ago.

  • GanganaguntlaR Ganganaguntla Shiva Rohith (@GanganaguntlaR) reported

    @googlenest Mi note 9 pro max is my mobile and i has 4 device's at my home even though same problem but i can access my internet in other devices

  • richiejay Richie Jay (@richiejay) reported

    @googlenest Yes, the network I'm on recently got a new router (dual band). But the devices all share one band and were all successfully reconnected. This problem didn't start until days later, and impacts devices both on this network (in this home) and on a different network (another home).

  • nicholas__head Nicholas Head (@nicholas__head) reported

    I give up, after factory resetting my @googlenest thermostat “Display-2.12” model, it still randomly shows offline. My wifi is fine. This is nest’s fault. I cannot recommend their thermostats.

  • glennsm72 Glenn Smith (@glennsm72) reported

    @googlenest Made no difference, as expected considering it is on the same network...also tried another SSID with the same error process requiring yet another factory reset!

  • catdelbuono Cat Del Buono (@catdelbuono) reported

    @googlenest I’ve now had my Nest app crashing for over a month, unable to see any video history. Your team unable to help for whatever reason. I called numerous times. I wish I never migrated to google! You all need to refund me.

  • rudebob1562 Rudebob1562 (@rudebob1562) reported

    @googlenesthelp Installed about 9 months or so ago, and the wifi issue started about a month ago

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