Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Cosette
(@Cosette31398758) reported
@googlenest your customer service is terrible! I had my doorbell for 3 years and stopped all of a sudden and being told that 3 years is good! 😳 the conversation cut off, did not bother to call me back! I should have bought @amazon your ring bell is not worth the money!
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Russ Hopkins
(@OnlyoneRuscoe) reported
@krags74 @googlenesthelp Im having exactly the same issue. I try and rewind on my IPhone 11 it comes up with a try again later message or just spins attempting to load. Exactly the same when I do it on Desktop Pc too it just won’t play anything
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Jace Christner
(@CallMeJace) reported
Last Wednesday I spent an hour on the phone with @googlenest trouble shooting, they emailed requesting info on my device but now everything has stalled. They are supposed to be sending me a shipping label to replace my device. What's the hold up? #googlenest
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eleanor
(@eleanorphilpott) reported
@googlenesthelp my google nest (about 1.5 years old) just won’t turn on (no lights and won’t respond to any voice). It was fine when I last used it a couple of days ago. Please help!
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Mike R
(@Dyc3r) reported
@googlenesthelp I saw a number of people online having similar problems who indicated that they fixed it by just connecting the C wire. So, I tried that (and gave the thermostat 24 hours to make sure the low power issue was truly resolved) then I tried reconnecting it to the wifi network.
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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FourMileRun Capital
(@4MileRunCapital) reported
@googlenesthelp Along with opening up a guest network for the thermostat only and that didn’t work either. Hopefully this issue doesn’t come back. I now see nest weave show remote control available. Thanks for responding quickly. Have a great day.
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jimgerrr
(@jimgreco87) reported
@DebiMeinwieser @Google @googlenest I have the same problem. Google wouldn't even consider replacing it.
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Kevin O'Donnell
(@FatWrecked) reported
@googlenest How do I permanently turn off eco mode? I'm tired of coming home to an 80 degree house because of this trash mode. This is the 2nd time asking as well. 😡😰
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Mohammad Essat
(@Momo_Essat) reported
@googlenesthelp hi hope you are well, we’ve had a problem with our nest thermostat where it’s gone faulty, would you be able to direct me to a contact number where we could get some help please, thanks
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Robert Punt
(@RobertPunt75) reported
@googlenesthelp i need some help with my (already) second 3rd generation nest thermostat. The first one could connect to any wifi network. So the company where i bought it exchange the thermostat. But now the second thermostat gives the same problem. What can i do?
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SyracuseNY25
(@Ny25Syracuse) reported
@googlenesthelp @krags74 I’m having the same issue. App just spins when reviewing history. The problem just started happening around the same time. It’s not my network.
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Marco Botticelli
(@m_botticelli) reported
I can’t capacitate myself how a company like @Google @googlenesthelp (owner of YouTube) cannot get a reliable streaming of their Nest Cameras (both old and new), especially those stored as part of a very expensive subscription. This is the case on both Nest and Home Apps. Fix it.
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DougLanghorn
(@DougLanghorn) reported
@googlenesthelp my nest thermostat has lost Wi-Fi connection and will not reconnect after resetting it per the online troubleshooting. All other nest devices in the house remain connected properly and internet is working. Please advise how to fix this
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Simon Matteson
(@s_matte100) reported
@googlenesthelp my first gen Nest Hubs have all given me the error message “Check Internet Connection”. I’ve reset router (all other devices connect), unplugged, and reset hubs. Works for a while then gives me the error again. Is this a known issue?