Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Wendyed Wendy (@Wendyed) reported

    My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed! @madebygoogle

  • pinotconoir Connor 🏳️‍🌈🏳️‍⚧️ (@pinotconoir) reported

    @KxDoesUx @unicornkx @googlenest So we’ve got the same and it really depends on the amount of activity that triggers it, ours has lasted a month without charging, but we probably get like 15-20 events a day if that. Unfortunately a quoted battery life doesn’t work with this because it’s all down to triggers 😣

  • cwriches Clarence Richardson (@cwriches) reported

    @googlenesthelp my nest guard suddenly keeps going offline the last 2 days. I keep resetting it (press/hold #5) and it resolves it for some hours before dropping offline again.

  • bullish_kryptos Cryptomaster (@bullish_kryptos) reported

    @googlenesthelp Lol take money from your customers within minutes, but make the refund as painful as possible. And don’t tell me you're with me; nobody’s been updating me on anything for a whole MONTH. Seems like I'm not the only one with this issue either. Go check reddit. #scammers #liars #wtf

  • IvanEreiz Ivan Ereiz (@IvanEreiz) reported

    You only have to use @googlenest products to see how the company works. Broken out individual teams that have no communication among themselves. They find a way to continue to make the Nest experience worse and continue fragmenting it. What's up @sundarpichai ?

  • cwriches Clarence Richardson (@cwriches) reported

    @googlenesthelp Everything is good on the network. Even all of my Nest cams and anything else is working fine.. just the guard suddenly is dropping offline. Had it for a few years now and never had this issue..

  • Wendyed Wendy (@Wendyed) reported

    My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed!

  • TheTracerBullet Tom (@TheTracerBullet) reported

    If @googlenest support can go by business days, shouldn’t that apply to me and their return window? Tried to work with support in good faith and now they are refusing a return. Part of the delay was them and also waiting for shipment of replacement parts, that didn’t fix anything

  • Damon_BPH Damon Blakemore (@Damon_BPH) reported

    @kaPOWed @googlenest @Intergasheating It’s a combi so will control it via the front on the boiler. Press the thermometer on the left and the green light will go to the tap, then press up and down for desired temp. Then on the right you have constant or eco mode options.

  • photobug91 Joshua Gillis (@photobug91) reported

    @googlenesthelp Yeah the tech pinned the issue on the thermostat, we checked everything else and that's the only thing that could have caused it. We got told by the tech the thermostats can be finicky, on if they kick on or not. So maybe that's something to address in updates?

  • lilnambo Faviola (@lilnambo) reported

    @googlenesthelp App says it’s offline

  • photobug91 Joshua Gillis (@photobug91) reported

    @googlenesthelp We've got a tech coming, but we have a Learning nest. I've done the turning heat mode on and off, I've reset the schedule, I've adjusted the temp up and down. My landlord earlier did a reset as well, so we've done everything that was suggested online aside from messing with wires

  • maxdunn1978 Salvador_Dalis_Atmospheric_Skull (@maxdunn1978) reported

    @googlenesthelp Doorbell wired, showed offline in app.

  • andyhall49 Andy Hall (@andyhall49) reported

    @googlenesthelp Hi, having to re link up my nest wifi router and point. Home app finds the router, I scan QR code but then get message 'modem isn't giving wifi point an internet connection'. My broadband provider says this is problem with my nest router not them. Is it? thanks.

  • tylerclark Tyler Clark (@tylerclark) reported

    @googlenesthelp No problem

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