Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • markbarrey Mark Barrey (@markbarrey) reported

    @googlenesthelp video playback is not working on my nest cams

  • ziadh1 Ziad Hamed (@ziadh1) reported

    @googlenesthelp as youbi tried manually adding...same problem as well

  • ziadh1 Ziad Hamed (@ziadh1) reported

    @googlenesthelp Nest .. .you said my serial number was outside the warranty to replace wifi known issue by Google nest but unit was bought last year. you should honor replacement . i don't think i will ever consider buying Google product

  • Superninja80 Delond Bush (@Superninja80) reported

    @googlenesthelp I cannot reset my password on my Nest Thermostat app. It signed me out, then when I try to sign in it says my password is invalid.

  • elizgreiner11 Elizabeth Greiner (@elizgreiner11) reported

    @googlenesthelp There's clearly a bigger issue with history not showing up on the thermostat for two days now based on other tweets. Can you let us know if this is being looked into?

  • ImLucasRibeiro Lucas Ribeiro (@ImLucasRibeiro) reported

    @googlenesthelp In my kids bedroom I have two google speakers for white noise and a nest camera. At night I set the noise and turn my bedside Google hub on to see them. This worked for ever. Now the white noise stops whenever I tune my hub to see the camera. How do I fix it?

  • elizgreiner11 Elizabeth Greiner (@elizgreiner11) reported

    @googlenesthelp @mikebender13 Again, this isn't an individual issue. Clearly nest has a bigger problem. Can you address all of us at once and let us know what @googlenest is doing to fix it?

  • TheTrueWillZhen Will (@TheTrueWillZhen) reported

    @prestuvius @googlenesthelp @elizgreiner11 I too am having the same issue

  • mikebender13 Mike Bender (@mikebender13) reported

    @googlenesthelp Your solution is to monitor? Really? No other guidance? Support told me nest knows there is an issue

  • TBlevins77 Tony (@TBlevins77) reported

    @grunstable @googlenesthelp It’s a known issue that multiple people have reported. Not sure why they don’t state that in their initial response before having you DM them.

  • pradeep_r85 Pradeep (@pradeep_r85) reported

    @elizgreiner11 @googlenesthelp Yeh I don’t think it’s an individual problem but an outage of some sort

  • elizgreiner11 Elizabeth Greiner (@elizgreiner11) reported

    @googlenesthelp There's nothing I personally can do to fix this because it's clearly a global problem. Can you let me know what your engineers are doing to fix it? Thanks!

  • Specneedsmom4 Sherri 👻TWDFan4Ever👻 (@Specneedsmom4) reported

    Anyone else having an issue with the @googlenest thermostat app, reporting no usage, when it was definitely used. In fact I have been using it quite a bit. I'm sure my electricity bill will show that. It's just nice to know on the app. It's been like this for 3 days now.

  • KoeijmansTony Tony Koeijmans (@KoeijmansTony) reported

    @googlenesthelp having a WiFi connection problem. Thermostat has been working great for about 9 months and all of a sudden the thermostat can’t seem to find any wireless networks. Networks are fine in fact 2nd nest thermostat is connected and working great. Reset - no luck

  • elizgreiner11 Elizabeth Greiner (@elizgreiner11) reported

    @pradeep_r85 @googlenesthelp They constantly do this where it's clearly a larger issue and they problem solved each person. Ridiculous.

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