Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Princess Funmill
(@PFunmill) reported
@googlenesthelp nothing worked. Pls help
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B
(@grossbrendon1) reported
@googlenesthelp seems like nest login is not working and kicked me out. Can you fix it?
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hey_zeus
(@mynameisgeezus) reported
@googlenesthelp All troubleshooting steps- reboot- remove from home app- reInstall- change music source- delete app- reboot internet etc. All other features work on the hubs. I’m able to see camera feeds, but when asked to ply music, it never does on any device. Play,pause, play, pause error
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Brian Blues
(@BrianBlues) reported
@googlenest Why dO get this email? “Nest was granted access to your Google Account” .. this is already setup and nothing was changed! BTW I’ll never setup two-step verification on my iPhone. My iPhone is always locked, there is no security issue unless you have been hacked.
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Princess Funmill
(@PFunmill) reported
@googlenesthelp Hi There, my Google Nest Thermostat (3.0) suddenly dropped off my wifi network after working fine for months. I tried to reset almost everything but unable to restore the connection. pls help!
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Carl Limar
(@CarlLimar33) reported
@googlenesthelp (nest outdoor) set up connects and works inside the house but when i unplug to set up outside at the outdoor power source, i remain offline and will never connect. Ideas?
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DTR 🇨🇦🇩🇪🏳️🌈♎️🚹
(@framer_dave) reported
@googlenesthelp no notifications for days on both cams at my shop. App only records motion now (constantly), no option to change back to ‘people’. No rewind/forward when viewing clips. How do I fix this??
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Oldest MF Tweeting Top 0.25% $3 OF
(@supafly__tnt) reported
@googlenesthelp please help… customer service is trying to kill me by installing a broken thermostat inside my Texas home when it’s 100°
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Evan Sgarbi
(@EvanSgarbi1) reported
@googlenesthelp my nest stopped seeing WiFi the other day and cannot connect. I’ve reset the router and thermostat and still has the problem.
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Adam Dodson
(@dodson) reported
Even that has had some choppy video. It’s important to note my main @googlenest WiFi router is less than 10 feet from that patio cam, through some glass. It’s not a matter of poor signal getting to it. /5
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jon camfield
(@joncamfield) reported
@mtzlblk @googlenest @jmwein At least stop trying to push account migration every app open if you're not going to fix this. I'm not going to set up another gmail account just to manage Nest, when I already have a managed gsuite one.
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•Fzael•
(@fzael) reported
@googlenesthelp So my Nest thermostat had the wifi problem (error w5). Was replaced but now the replacement device (just received today) doesn’t connect to the HeatLink (after 9 tries / error h71). Apparently, support is going to replace to full system (thermostat and heatlink).
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Manoj
(@therealmtk) reported
@googlenesthelp my nest unit < 1 year old is not connecting to wifi, tried reset, setup from scratch, looks like the unit is done, pl help!
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hey_zeus
(@mynameisgeezus) reported
@googlenesthelp I have 6 home hubs (5 hubs, 1 hub max) I’m unable to play any streaming service for video or music. YouTube launches but does not play. Same with any music player. I’ve reset, reconfigured and still nothing. Please help. These are crucial to my business
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Robert Hunt ADI
(@Bertie31) reported
@googlenesthelp hello. Please can you help. My gen3 thermostat has stopped picking up any WiFi. No list of network names appear on the screen. I’ve heard it’s a known problem your having and you send out a replacement. That would be great. I look forward to your reply. Rob Hunt
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