Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
| City of Hazel Park, MI | 1 |
| Macomb, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Cara Stewart
(@carastewart22) reported
@googlenesthelp It's a 3rd generation. Says WiFi connection error (W5) Can't find any networks (search just spins). Is right next to a repeater and we have no other devices that have problems finding the network.
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subrata
(@subrata_m) reported
@Google @googlenesthelp Nest protect gave false smoke alarms and woke up everyone two times in the night. This is very frustrating and absolutely scary when you can’t ignore an alarm and then resulted in being a false one. Need immediate help to address that.
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Zinho_Boxing.
(@D_Zinho) reported
@googlenesthelp It’s a 5ghz network & a virgin media hub 4, although I believe the issue is with the nest device as it cannot find any networks.
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Henrik Hodne
(@HenrikHodne1) reported
@googlenesthelp Actually managed to figure out a solution. I just deleted one of my former homes, and now it's working. Maybe it was interfering somehow. Thanks for the help anyways!
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Onyeoma 👑 #ENDSARS
(@UmeniynoraDaII) reported
Why does Nest automatically turn my A/C up when I set it to like 68? Like after two hours without me knowing it’s at 73 . ******** is wrong with y’all @googlenesthelp
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nicky
(@nickhenriquesss) reported
@googlenesthelp My nest thermostat won't connect to WiFi anymore! It's been a few months now and I've tried every troubleshooting option! Help please!
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CK
(@andCKsays) reported
.@googlenest my Nest has decided to become intentionally defiant of my temperature wishes. Any tips on how to make it less obstinate? I am constantly readjusting the temp, and even deleting the new (wrong) schedule temp points it creates. This is a new problem - what gives?
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Lycee
(@Lyceecchi) reported
@googlenesthelp No changes to wi-fi name or password recently. Also it shows no networks in the area. I have multiple other devices on my wifi network throughout the home, so it's not an issue with my wifi router or any interference.
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Jerry Smith
(@Whoopensocker3) reported
@googlenesthelp There is no damage on the wires and the Nest IQ was never without power during the wifi SSID change. But as soon as the SSID changed the IQ outdoor bricked itself like it is unpowered. Unplugging, waiting, reconnect power did not fix it.
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Rachel Katz Carey
(@RachelKC) reported
@googlenesthelp Good morning. It’s 8 hours later. The smoke detector is in our living room, disconnected & with no batteries. Yet it just sent me ANOTHER notification that there are emergency levels of smoke in the bedroom. Dear reader, I’m in the bedroom-no smoke. I’m in the western USA. HELP!
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Shahzad
(@MohammadShahzad) reported
@situationsarah @googlenest @googlenesthelp I brought google mini from Canada and had the same issue. I don’t remember exactly how I fixed it though think it was done through your google home app. Now it’s working perfectly in Islamabad
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nicky
(@nickhenriquesss) reported
@googlenesthelp It was installed just under a year ago. I am using Nest Thermostat E. online I read that this is a common issue with some of the models. Should I change to a new company or can this get resolved?
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Cara Stewart
(@carastewart22) reported
@googlenesthelp I have a 1 year old Nest thermostat that will no longer connect to WiFi. Other two Nests in my home are fine. Have tried all online suggestions and still no fix.
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Andromedia
(@SparkGoddess) reported
@googlenest @googlenesthelp It sucks that you pushed everyone off of Play music to YouTube Music but I still can't play my playlists on YouTube music through my nest devices. Never had an issue on Play Music. #fixIt
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John Conners
(@JohnConners) reported
@googlenesthelp I’ve got a 2nd gen Nest thermostat (U.K.) that is no longer able to see any wifi networks. Tried all the troubleshooting steps (including personal hotspot on my iPhone which the Nest couldn’t see). There’s no error, it just can’t see any wifi networks. Any ideas?
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