Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Skwerl23 Skwerl (@Skwerl23) reported

    If you own a Samsung Android, don't buy @madebygoogle @googlenest cameras. The 2 way talk is broken. They are using the wrong microphone on Samsung in the home app, and refuse to fix it.

  • Heissolex SOLO👑😊 (@Heissolex) reported

    @LUconQUESO @googlenesthelp Hey I can help fix that if you don't mind

  • donal_mcg Donal (@donal_mcg) reported

    @googlenesthelp Hi, can someone assist with a Nest doorbell (wired) that suddenly went offline and won’t reconnect? There is a flashing green light at the top. Have tried to factory reset and removed from app, but get a NC023 error when re-adding. Any advice how to recover this?

  • StevenCorujo Steven Corujo (@StevenCorujo) reported

    @googlenesthelp TY for your reply. No changes in the network even checked my NAT settings & firewall. It just randomly switched to Offline this morning and when I try to connect it just stays Searching without finding a network and if I try the nest app it says “Error M5” unable to connect.

  • Haych_AFC H (@Haych_AFC) reported

    @googlenesthelp I am unable to connect to wifi as I have a w5 error code on my Nest Learning Thermostat 3rd gen. I did all the troubleshooting and the issue is still there. Please advise.

  • Skwerl23 Skwerl (@Skwerl23) reported

    If you own a Samsung Android, don't buy @madebygoogle @googlenest cameras. The 2 way talk is broken. They are using the wrong microphone on Samsung and refuse to fix it.

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp I have already reported this issue as have a lot of other users. We are all waiting for an update and a fix. My enquiry is currently with the senior engineer team with a 48hour response, it’s been 4 days and nothing.

  • MrMilanes Fabian Milanes (@MrMilanes) reported

    @googlenesthelp I did contact support and David a representative who chatted with me wasn't able to help me. My nest is not finding any network at all. How I can get it solved? Thanks

  • shorn2222 ****** ❄️🎿⛷ (@shorn2222) reported

    @googlenest I need help getting to the nest

  • ShivT1971 Sober in The City (@ShivT1971) reported

    For the love of god is there ANYONE @googlenest who knows how to fix a thermostat??? Been on chat for over 4 hours this week. Now just being ignored in current chat. This is pure hell #Google #googleisshit

  • HappytheKnight Knight (@HappytheKnight) reported

    @Google @googlenest my doorbell keeps disconnecting and going offline. Where is your support? How many times do I have to hard rest it before you exchange it?

  • BsKneesVintage B's Knees Vintage DC (@BsKneesVintage) reported

    Seriously @googlenest wtf? Why don't you warn everyone that the new battery cameras do not show up on the nest app? DO NOT BUY!!!

  • DPTheCodeApe DP (@DPTheCodeApe) reported

    @HiFiMan5 @googlenesthelp Same issue, Sony KD55A8BU, was fine last night.

  • digantasarkar58 Diganta (@digantasarkar58) reported

    @googlenest I bought @Google Nest mini from @Flipkart, after using it for 15 days it was not working. I asked for help from the nest mini support team, they told me we will replace your product. From there 3 months over still Google is trying to replace my product.

  • BlairFurl0ng Blair Furl0ng (@BlairFurl0ng) reported

    @googlenest Now almost 2 years later, still having this problem. Is there a fix ETA?

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