Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ShivT1971 Sober in The City (@ShivT1971) reported

    @googlenesthelp I’ve received another email asking what the problem is. It’s not being dealt with. Each time we go back to square 1.

  • Mrs_Gray1211 Maureen Gray (@Mrs_Gray1211) reported

    @googlenesthelp our hubs keep restarting randomly. Also camera stream video goes black for a few seconds before coming back up. Issue just started. What’s the deal?

  • ekcj Eric Jensen (@ekcj) reported

    @googlenesthelp I have a Nest thermostat and WiFi has stopped working. I replaced the thermostat with another one that I had and it instantly found the WiFi and connected to my network. I’ve done the restart, reset methods of troubleshooting and nothing worked. Help?

  • nickrao1972 Nick Rao (@nickrao1972) reported

    @googlenest Google Wifi Mesh is online but the Google home app shows it is offline. The Google home app even shows all my connected devices but when I test the wifi in the app, it still shows it is offline. No issues with connectivity.

  • AquaTeenMarxist Carl Marx (@AquaTeenMarxist) reported

    Okay so @googlenest @googlenesthelp Can we maybe NOT warn the house at 4am that the battery is low on one of our smoke detectors? I dunno, maybe make that happen at 9am please? Our phones woke up the entire house for nothing Fix your stuff please

  • rhjensen Robert Jensen (@rhjensen) reported

    @googlenesthelp I have been exp 10 minute delay, on the nest doorbell battery, from push to notification. It’s been several months. Any good ideas. I can see that it’s been a known problem earlier, but i’m still exp it.

  • newamerykahn newamerykahn (@newamerykahn) reported

    @googlenesthelp it has been happening since i purchased this thing about two years ago. there literally is a long list of complaints from iPhone users online & in the google forums 😒. most ppl say the best fix is finding a new wifi mesh system bc google isn’t trying to fix it.

  • queenjobo Joanna Kaplanis (@queenjobo) reported

    @Eelco_V @googlenest @BaeckerX1 I am having the same issue, did you manage to resolve this?

  • ChezHx Cheryl O'Neill (@ChezHx) reported

    @googlenesthelp hiya, my nest stopped working yesterday was saying it was offline and showing an error. I had someone out to look at it today and they said it’s failed and crashed during an update and to contact you. Can you help please? I am in UK

  • David_Lee_Evans David Lee Evans (@David_Lee_Evans) reported

    Two broken windows, If I ever get this house in good condition. Going to buy a Nest front door camera. @googlenest Wanted to do something similar in Newark, but other expenses like new glasses 👓, etc just came up.

  • nikpipp Nikki Davis (@nikpipp) reported

    @Google customer service is awful! 3 months out of our warranty when @googlenest thermostat dies & refuse to do anything to make it right. Whatever “savings” from the smart thermostat just went down the toilet when it needs to be replaced after 27 months.

  • achexche Andres Chexche (@achexche) reported

    @googlenesthelp Nest camera stop working as soon as somebody press the button. Problem is with internal battery after one year, camera disconnect after switching power to bell. is there anyway you can help resolve this? Now system is not as useful as it was.

  • achexche Andres Chexche (@achexche) reported

    @googlenesthelp Nest camera stop working as soon as somebody press the bottom. Problem is with internal battery, is there anyway you can help resolve this?

  • ShivT1971 Sober in The City (@ShivT1971) reported

    @googlenest when are you going to fix the thermostat app so that it works?? Still nothing for over a month.

  • David_Lee_Evans David Lee Evans (@David_Lee_Evans) reported

    Two broken windows, If I ever get this house in good condition. Going to buy a "Nest front door" camera . @googlenest Wanted to do something similar in Newark, but other expenses like new glasses 👓, etc just came up. #BuildBackBetter

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