Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kevin (@McNamara_Group) reported 21 seconds ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Wendy Bunt (@wendy_bunt) reported 4 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest In your last post....this quote from you "he was framing John's death as an accident"....please explain! If you are already signed into the Ring app, you do not need to sign in again to use it, as it is designed to keep you logged in for, at minimum, 30 days of consistent use!

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  Beef Jerky (@Farr351226) reported 6 minutes ago

  @cotywithaT_ @googlenest @madebygoogle The thing I found work, the best was to unplug it and leave it unplugged for a week and it worked better but still not reliable enough for what you want a camera to be and my other two cameras that I didn’t update still work well Google sucks and did nothing to help

• 
  Valentino Gonzales (@nodoubt212005) reported 10 minutes ago

  I’m having trouble with the video or securing my @googlenesthelp camera. I’ve watched all the videos, but none of them mention a secure loop that’s connected to the camera.

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  Jared (@Jared4692002) reported 11 minutes ago

  @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

• 
  Luise #muddyankles 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈🇺🇦 (@luise_g) reported 12 minutes ago

  @googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UK… wholly pointless and VERY annoying, exceptionally poor customer service … I’m sure Google has loads of useless excuses though …

• 
  JMB 📚🖍🍓 (@Jelly4lover) reported 12 minutes ago

  @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house

• 
  Packetologist (@mikeroche) reported 19 minutes ago

  @googlenesthelp The First Alert SC5 alarms are an utter piece of **** compared to the original Google Nest Smoke/CO2 alarms.

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  Bryan Davis (@brycdavis) reported 21 minutes ago

  @Google @googlenest Nest devices are trash lately....Please fix

• 
  Non-Linear (@nonlinear_james) reported 25 minutes ago

  Hey @googlenest my smoke alarms are less than 2 years old and you marketed them as 10 year alarms. **** YOU EITH YOUR EXPIRING SOON BULLSHIT. I smell class action incoming.

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  Green 6382 (@DbeanB51341) reported 26 minutes ago

  @zerohedge @googlenest @Google Why did you ask the ******* FBI for help genius?

• 
  Kyle Field (@mrkylefield) reported 27 minutes ago from Montalvo, California

  I can't wait until somebody replaces the garbage Google puts on its nest devices with @xai's @grok. It's frustrating having @googlenest hardware in the house when it's effectively useless for anything other than playing music and playing a slideshow of my photos.

• 
  Kelly Smith (@4kellysmith) reported 27 minutes ago

  @googlenesthelp My landlords installed one and they/I don't have a user's manual. pls help.

• 
  JOHNNYJET🇺🇸 (@JOHNNYJET3) reported 30 minutes ago

  @brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.

• 
  Kerry C (@countryrunnerk) reported 32 minutes ago

  @Buff_Monkey @googlenest @iHeartRadio I’m having the same issue.