Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • BlairBlaire2 BlairBlaire (@BlairBlaire2) reported

    @iChosen1TV @googlenest It’s down right?

  • upsidedownowl48 Gregg Woodier (@upsidedownowl48) reported

    @googlenesthelp Hi, I'm having trouble with my Nest. It's lost wifi and is unable to reestablish a connection. I've tried rebooting the router, Nest and reconnecting, but nothing works. Any suggestions?

  • erinatthefyh Erin at The Front Yard Homestead (@erinatthefyh) reported

    @googlenesthelp "About 21 min ago: OFFLINE" in the face on the app. Also, "Check your Wi-Fi network connection." Our connection is fine. We've tested it. All other Nest cams, Nest Protects, Hello, etc. are online with no issues.

  • Michael_Scanlen Michael Scanlen (@Michael_Scanlen) reported

    @Google @googlenest for an "enviro friendly" company, bricking the OnHub is called EWASTE. Yes you gave warning and discounts (no help for non-US) but I will think long and hard before I purchase another Google hardware product. Buyer beware... #GoogleGraveYard

  • Lady_FeLee treacherous Fe (@Lady_FeLee) reported

    @googlenesthelp My app is always offline. I have to reset the nest basically everyday. Nothing wrong with my wifi so it’s not that

  • erinatthefyh Erin at The Front Yard Homestead (@erinatthefyh) reported

    @googlenesthelp Sorry, life's been busy. We're still having problems. We've turned it off and back on, factory reset it, reset the router, and uninstalled and reinstalled. Not only is the temperature way off, but it's still going offline. It's a 3rd gen.

  • singerplanning Marc Singer (@singerplanning) reported

    @googlenesthelp 25 feet. I have had a nest there for at least 5 years and have never had a wifi issue.

  • Shark_Survive Vincent Paul (@Shark_Survive) reported

    @googlenesthelp Kindly help me, my previous device lost and now I am not able to log into my gmail. I don't even remember the password kindly let me know what can be done now.

  • raquel_wofford Raquel (@raquel_wofford) reported

    I cannot disconnect my old @googlenest and get my new one connected properly. I’m paying and being charged for the Nest Aware service so I need to speak to a human to get my problems resolved ASAP please!! Can anyone help?

  • PewpewMF1 Ethan Williams (@PewpewMF1) reported

    @NKronmann @googlenesthelp I am having same issue with my nest camera

  • Jamsie Jamsie (@Jamsie) reported

    @googlenest ever since the 1.56.315675 software update, my nest mesh Wi-Fi extender keeps repeatedly going offline 3-4 times a day. It’s not moved, when it’s connected, it’s a great connection. A quick Google suggests I’m not the only one.

  • Deepti_sharma13 deepti (@Deepti_sharma13) reported

    Is there any best number to reach Google Customer Support? Was trying to connect on the given num 1-800-419-0157 by Google. But its says invalid. Please help @GoogleIndia @googlenesthelp

  • Sumanth027 Sumanth Shyam (@Sumanth027) reported

    @googlenesthelp hello my nest thermostat refuses to connect to the internet. I have tried all the steps discussed in google support forum and the only solution that worked was to replace the device itself. Can you please help!!!

  • singerplanning Marc Singer (@singerplanning) reported

    @googlenesthelp I have three next in my home. One of my nests has been unable to find any Wi-Fi since Sunday. I have tried all of the trouble shooting steps including resetting the unit.

  • svenj Riot SvenGG (Steven / Sven) (@svenj) reported

    It got down to 68 degrees in my apartment, so I set the @googlenest thermostat to heat • cool with heat at 66 so it wouldn't be too chilly in the morning. Just woke up to the "smart" thermostat having set itself to 75. So it's hot as hell and wasted energy and money. Perfect.

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