Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Valentino Gonzales (@nodoubt212005) reported 6 minutes ago

  I’m having trouble with the video or securing my @googlenesthelp camera. I’ve watched all the videos, but none of them mention a secure loop that’s connected to the camera.

• 
  Jose (@joseyawar87) reported 7 minutes ago

  @googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.

• 
  Miriam Hale (@MirBHw) reported 8 minutes ago

  @googlenest app is not working since 2am

• 
  OperationalGoon (@OperationalGoon) reported 9 minutes ago

  @googlenest who's the idiot at Google that absolutely ruined the Nest with this Gemini crap? Absolutely horrible, it has completely ruined my Nests. I won't be buying any more Google products unless you roll this **** back. Everyone is complaining about this, everywhere.

• 
  Louis Glaser (@looplunchrun) reported 10 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 13 minutes ago

  @googlenest what is going on? I can’t login

• 
  Wendy Bunt (@wendy_bunt) reported 13 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest In your last post....this quote from you "he was framing John's death as an accident"....please explain! If you are already signed into the Ring app, you do not need to sign in again to use it, as it is designed to keep you logged in for, at minimum, 30 days of consistent use!

• 
  lepxii stands for: Λ{ε * π} = ξ × ι (@lepxii) reported 14 minutes ago

  @zerohedge @googlenest @Google Well, it could've been all of these login attempts and 2FA requests.

• 
  Kelly Smith (@4kellysmith) reported 21 minutes ago

  @googlenesthelp My landlords installed one and they/I don't have a user's manual. pls help.

• 
  Prince Adam of Eternia (parody) (@GlendaleBorn) reported 28 minutes ago

  Google Nest thermostat is such a POS product, I fkn hate it. App never works right and support won’t help. I regret buying it. I thought Google would stand behind their products, but no. $280 wasted. 🖕 @googlenesthelp

• 
  (Cobra) Kai⚡️ (@YOUNGLOVE619) reported 31 minutes ago

  @googlenesthelp doorbell is showing offline, but all other cameras are working. @googlenest

• 
  Gavin Melling (@generationgav) reported 31 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Global Fcts (@globalfcts) reported 32 minutes ago

  @status_is_down Yes down for me too. Status page says all is ok which is total BS. @googlenesthelp sort your **** out!!

• 
  Financials 4 me (@Financials4me) reported 42 minutes ago

  @madebygoogle #GoogleNest down all morning. What is the official reason and estimated resolution?

• 
  Kevin (@McNamara_Group) reported 44 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.