Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewHerlands Andrew Herlands (@AndrewHerlands) reported

    @madebygoogle I would be calling @googlenesthelp for help in fixing my 3 Google Nest hubs...but after waiting for 2 months for tech support to resolve my issues successfully, I won't hold my breath that anyone would ever pick up.

  • RickOler Wear-A-Mask (@RickOler) reported

    @googlenesthelp is there a current issue with Google Nest Cameras not sending notifications. I have 4 outdoor cameras and a 5th doorbell camera. I used to see many many notifications a day. Now I get none. Not even from doorbell camera when I get a delivery.

  • mike_suddick Mike Suddick (@mike_suddick) reported

    @googlenesthelp I have a generation 1 Nest thermostat that constantly loses wifi. It’s only 30 feet from the router that consistently gives a speed of 500 mbps. None of my 3 protects have a problem. I have done all the things suggested online. It has done it since new. Any ideas?

  • john_brighenti John Brighenti (@john_brighenti) reported

    @verizonfios router died this morning causing me to miss work and my kids to miss school work. Ran to worst buy when it opened and picked up @googlenest mesh and it's working brilliantly.

  • ChrisJordan492 Christopher Jordan (@ChrisJordan492) reported

    @googlenesthelp Just want to close this loop publicly so people don’t think these issues go to DM & get resolved. It’s been 4 days of back & forth DMs waiting for level 2 to get back to chat support on my issue. Every day it’s “We’re waiting for a response.” Downhill since Google bought Nest.

  • nigelw92 Nigel Busy Wearing A Mask 黄智豪 (@nigelw92) reported

    Lesson of the day? If you have a @googlenesthelp thermostat and it has an issue, it is an absolutely FAFF trying to get a new one sent out.

  • chrisjenx Christopher Jenkins (@chrisjenx) reported

    @googlenest whens the fix for digital zoom due?

  • skeeter7544 skeeter7544 (@skeeter7544) reported

    @googlenesthelp I have a gen 3 nest and the wifi chip is not working. It cannot find any networks in the area when we know there is available networks, and then it gets stuck in search mode. Please help!

  • lukesaysmoo Luke Stark (@lukesaysmoo) reported

    The breaker tripped on my HVAC twice yesterday so it got cold af. And my @googlenest thermostat didn't notify me. My Nest camera will notify me out the ***** if it loses power or network. So why can't the server do the same for my thermostat?

  • john_brighenti John Brighenti (@john_brighenti) reported

    @verizonfios router died this morning. Lost a morning of work and the kids missed several hours of school. Ran to worst buy as soon as it opened and snagged a @googlenest mesh bundle and it's working brilliantly.

  • markbarrey Mark Barrey (@markbarrey) reported

    @googlenesthelp No changes. I did perform a wifi reset on both smoke detectors. They are never offline at the same time. The only indication that they are offline is by looking at my phone’s nest app while I’m looking at the nest cams.

  • Josieoct Josie🇺🇸♥️✝️🐾 (@Josieoct) reported

    @googlenesthelp my Nest is down in La Quinta, CA

  • TimRyan8888 Tim Ryan (@TimRyan8888) reported

    @googlenest long time user and since Google bought Nest the nest camera aware product has gone down hill. Bring back continuous video storage please.

  • paulonetovasc Paulo Vasconcelos (@paulonetovasc) reported

    @googlenesthelp Hello I'm having a problem with my google wifi. Its constantly crashing the conection, then I have to reset it. How can i solve this situation ? Thank you.

  • nyc_savvymom nycsavvymom (@nyc_savvymom) reported

    @googlenesthelp My Nest wont connect to Wifi & cant find any network. Please help.

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