Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Boston, MA | 1 |
| Federal Way, WA | 1 |
| Riverside, CA | 1 |
| Barnet, England | 1 |
| Geneva, OH | 2 |
| Des Moines, IA | 1 |
| Portland, OR | 2 |
| Anchorage, AK | 1 |
| Shrewsbury, England | 1 |
| Winchester, TN | 1 |
| Miami, FL | 2 |
| Stockton, CA | 1 |
| Campbell River, BC | 1 |
| Albany, NY | 2 |
| Madison, WI | 1 |
| Minneapolis, MN | 1 |
| Atlanta, GA | 2 |
| Enfield Town, England | 1 |
| San Antonio, TX | 2 |
| Mammoth Lakes, CA | 1 |
| Wappingers Falls, NY | 1 |
| Little Elm, TX | 1 |
| Borough of Bryn Athyn, PA | 1 |
| Daytona Beach, FL | 1 |
| Perry, OH | 1 |
| Elgin, IL | 1 |
| Marquette, MI | 1 |
| Walsall, England | 1 |
| Cicero, IL | 1 |
| Martinez, CA | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Jose (@joseyawar87) reported@googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.
-
Kevin (@McNamara_Group) reported@googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.
-
Gavin Melling (@generationgav) reportedLooks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.
-
Madad Incorporated Cards and More (@micardsnmore) reportedDon't use @Weather_Makers in Northbrook if you are brown. The lady I asked if they had a backup battery option because our association harasses us by cutting the power. They don't know that @googlenest makes a power connector that connects to the furnace. No laws broken Karen.
-
K. A. (@kamyar1389) reported@googlenesthelp @SmithCLC have issue with my thermostat, not connecting to wifi, I've reboot the modem, reset the wifi on my nest device, still can not find the wifi to connect. Any idea how ro fix the issue?
-
Lisa Jensen (@oneofmany654) reported@p_e_a_c_e5566 @MAGABarbie317 @googlenest Sure that's why the CW didn't try and get any as they did in the Guthrie case... John was killed inside the house and then they threw him outside like trash.
-
Phil Humphris (@PhilHumphris) reported@googlenesthelp Seeing that you haven't answered me, I will take that as a no then... Looks like I'm buying a Amazon Alexa. Thanks for no help.
-
quad (@djquadrillion) reported@googlenesthelp @looplunchrun The dashboard says everything is fine but users here are reporting outages and on down detector… why is the page saying all is good when it’s clear that isn’t the case?
-
Staccato (@scgerber) reportedDo NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle
-
Ricky D (@Disisr) reported@Google @googlenest i have to say: you cust. ser. is very poor. I have been dealing with an issue since Monday and 2day is Friday and still not resolved. I have been on the phone everyday to be transferred from person to person or disconnected and still dont have a resolution.
-
JMB 📚🖍🍓 (@Jelly4lover) reported@madebygoogle @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house
-
Lesley Jenkinson (@LesleyJenkinson) reported@googlenesthelp Hi, my Nest Learning Thermostat (3rd gen) has lost connection to the wifi for no apparent reason. I've followed the suggestions on the help pages, but it's still not able to find any wifi networks when searching. Can you help please?
-
Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported@status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp
-
Raymond Snijders (@rsnijders) reported@TuneInSupport @googlenest @googlenesthelp After six years of listening to Dutch radio stations on my 3 Google Nest Mini device, i get a 'This station is not available in your country' notice several times a day! Please fix this!! It's getting on my nerves!
-
brn (@Von_der_Land) reported**** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.
Check Current Status