Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • thesepeoplearef ummm, yeah? (@thesepeoplearef) reported

    .@googlenesthelp can’t log into the app so can’t access any device. error message is: ‘There was a problem connecting to the nest service. Try again in a few minutes.’ hasn’t been working for at least the last hour.

  • NanceRed24 Nancy (@NanceRed24) reported

    @googlenest Nest is down again?

  • WouterSchuurma2 Wouter Schuurmans (@WouterSchuurma2) reported

    @googlenesthelp I'm having problems lately with the camera of my Nest Hub Max? It doesn't function like it should be? I've read all these helping threads on different channels but somehow I could not manage to solve the problem? Do you have a solution or a future update?

  • CdLooni Charlie Loose (@CdLooni) reported

    @Rajendra @googlenesthelp Seems so. Same problem here.

  • michaelcaldwell Michael Caldwell (@michaelcaldwell) reported from Woodstock, Georgia

    @googlenesthelp We have several nest thermostats in our house. One is unable to detect any wifi networks (all other devices see >dozen networks nearby). Reset does not help. How can we fix this? Thanks!

  • Atownatx ATX (@Atownatx) reported

    @googlenesthelp please fix your glitching logging in issues for Nest thermostat.

  • yuanhongyi TacticalPanda (@yuanhongyi) reported

    @googlenesthelp Still have this issue in WA

  • Richard19175749 Rich_N (Retired) (@Richard19175749) reported

    @googlenesthelp @yuanhongyi Same here in the UK - down detector has suddenly recorded a spike in people reporting connection issues.

  • FordEVFocus Sonny (@FordEVFocus) reported

    @luaninhAhhhhh @googlenest Since they took over years ago, it has been a useless piece of ****, google ruined nest

  • CruiseHandy Bopper music (@CruiseHandy) reported

    @googlenesthelp I Need help with my google account

  • mynameisharry Harry Llewelyn (@mynameisharry) reported

    @googlenesthelp It’s disappointing that I now need to turn off one of its main features.. I’ve had this for 4+ years and haven’t had this problem before. ¯\_(ツ)_/¯

  • dougbspencer dougspencer (@dougbspencer) reported

    @googlenesthelp I’ve lost all WiFi connectivity with one of my Nest units. I’ve done a device reset, mesh network reset and it still sees no networks. The other unit is still OK. I’ve had this a little over a year. What can be done to fix?

  • WouterSchuurma2 Wouter Schuurmans (@WouterSchuurma2) reported

    @googlenesthelp The Setup of the Hub Max camera is the only and big problem I encounter! I've done all necessary steps in the summary you send? But this doesn't work for me? I still can't get the camera working now?

  • michael82417438 michael (@michael82417438) reported

    @googlenesthelp is there a number for HVAC contractors with technical issues? Our client that we installed a Nest 2 years ago is getting the notorious W5 error. We tried all necessary steps to repair.

  • chillbyrne71 Byrne McLeod (@chillbyrne71) reported

    @CruiseHandy @googlenesthelp Sorry about that, I had the same issue with my Facebook in 2019 but I had @sapphireTechV3 help me out, he could recover your YouTube channel

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