Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Stu_TheEvent Stuart Ridley (@Stu_TheEvent) reported

    @googlenesthelp My only problem is you said this 2 days ago, same time you said it can take UP TO 72hrs for a reply and neither has happened. I can’t wait another 2 days. It needs resolved today.

  • Stu_TheEvent Stuart Ridley (@Stu_TheEvent) reported

    @PTR1D @googlenesthelp Day 9 now of no heating thanks to faulty @googlenest and wrong replacement part being sent. Unacceptable from such a large company. No help from any of their support team or complaint staff so far...

  • itsdannycx Danny (@itsdannycx) reported

    @googlenest WTF! You're discontinuing the Nest Secure? Yeah, you said you're continuing to support for it's users, but basically no new features & updates! Bug fixes is not a real update. Hopefully you're planning to Launch a new system.. @simplysafes is looking better each day!

  • domturl Dom Turl (@domturl) reported

    @googlenesthelp Is there a problem with Google WiFi / Nest WiFi cloud services? My mesh network had suddenly forgotten all my settings and wants me to setup the home network as if it is day one! Help!

  • PTR1D Peter Duong (@PTR1D) reported

    @googlenesthelp @Stu_TheEvent I'm in the same boat, been without heating for 5 days now. Customer service haven't got back to me after initially sending me the wrong part. Now seems impossible to get them to help

  • DamianEdwards Damian Edwards (@DamianEdwards) reported

    @googlenest Seems the problem is more on the @disneyplus side

  • STLLuver Cortney Hoese (@STLLuver) reported

    Hey @googlenest @googlenesthelp - how can I get some senior level help? My Nest STILL randomly changes to Away. I've been talking to support off and on for A YEAR. I'd really like to be able to use my alerts...

  • JungleJames JungleJames (@JungleJames) reported

    @CEMElectronic @cbcradio @googlenesthelp Lost CBC Toronto AGAIN! We can't keep rebooting our router to get the station. Why can't you fix this? Must we abandon CBC?

  • Stu_TheEvent Stuart Ridley (@Stu_TheEvent) reported

    @googlenesthelp That’s the problem though, the cart link can take up to 72hrs. Another 3 days without heating. Then the delivery time also without heating. The fact you can’t do it any quicker is unbelievable

  • cee_beats christine beaton (@cee_beats) reported

    this weekend my @Google home mini's mic stopped working randomly during the night after less than 2 years and @googlenesthelp was the absolute worst /1

  • brentlintner Brent Lintner (@brentlintner) reported

    @googlenesthelp Hi thanks!! Yes I am the owner. Only have one home. Just stopped working over night. When I login to Nest app it’s like my account was reset (“hey set a new home”).

  • gatto_sal Sal Gatto (@gatto_sal) reported

    @googlenest @madebygoogle Do any of your customer service agents actually know how to help? I can’t enable Google assistant on Nest indoor iq cams and I can’t find a solution anywhere.

  • ChrisSuttonSTL Chris Sutton (@ChrisSuttonSTL) reported

    @googlenesthelp Began yesterday when I noticed on the app it was disconnected from wifi. Troubleshooted with no luck. Today when I tried again it said low power and it would shut down. Now unresponsive with blinking red light. Connected to power on the wall base.

  • theBFexperience BF (@theBFexperience) reported

    @googlenest I’m having an issue with logging into the app. It’s been like this for almost a week

  • itsdannycx Danny (@itsdannycx) reported

    @googlenest WTF! You're discontinuing the Nest Secure? Yeah, you said you're continuing to support for it's users, but basically no new features & updates! Bug fixes is not a real update. Hopefully you're planning to Launch a new system.. @SimpliSafe is looking better each day!

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