Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • danihigs Danielle Gaitan (Higgins) (@danihigs) reported

    @googlenest Still trying to use this gift. The camera keeps disconnecting from wifi 7-10x/day. Tried chat support, no help. Any ideas?

  • Desaulnier27 Jason Desaulnier (@Desaulnier27) reported

    @Google @googlenest Your product is absolutely trash. Your 2020 thermostat does not detect any wires even after connecting and reconnecting serveral times. Old thermostat works perfect. But not a nest

  • mojosusan Mojo Susan (@mojosusan) reported

    @googlenesthelp Hi, it’s an apartment; I don’t know what software. I’ve turned it down very low & the number remains the same. (Is the 81 the temp inside?). I stood on a chair & tried to feel air & It’s warm air. I switched it on & off trying to reset the system.

  • 909Xavier xman (@909Xavier) reported from Des Moines, Washington

    @googlenesthelp I lost the ability to find wifi on my Nest thermostat. I tried a reset with the same result. Left it off the wall for a few days and plugged it back in with the same result.. Help@

  • Dobby_1979_ James Davis (@Dobby_1979_) reported

    Does anyone else have problems with the Nest App? It constantly crashes when I access. Is this a common problem? @googlenesthelp #NestIQ #NestCamera #Nest

  • rodrigohandall Rodrigo HandallConde (@rodrigohandall) reported

    @googlenesthelp CUSTOMERS SHOULD START A CLASS ACTION AGAINST @googlenest @madebygoogle FOR THE ISSUES WITH 13099.118.19 FIRMWARE! INVESTED IN 8 EXPENSIVE WIFI POINTS, THEY CRASH DOZENS OF TIMES A DAY, INTERNET CRASHES, NO ANSWERS. NO RESPONSE, NO HELP FROM THEM. CLASS ACTION RECQUIERED.

  • cognac62 Southern Doc (@cognac62) reported

    @googlenest total screwed up disaster. No way to add spouse. So doesn’t recognize if she’s home or away. Gotta use google home. Nope. Doesn’t work. Total piece of useless garbage.

  • twas twas (@twas) reported

    @googlenesthelp I lost the ability to find wifi on my Nest thermostat. I tried a reset with the same result. Left it off the wall for a few days and plugged it back in with the same result.. Help@

  • T_J_McNulty Thomas McNulty (@T_J_McNulty) reported

    @googlenesthelp No the issue was resolved

  • Dobby_1979_ James Davis (@Dobby_1979_) reported

    @googlenesthelp It has been doing it for about 6 months. iPhone 12 Max. All software is up to date, app re-installed. This seems quite a common problem on the forums.

  • fabiomelania Fabio Orlando (@fabiomelania) reported

    @googlenesthelp Hello This is Fabio, my nest thermostat does not find any Wi-Fi network. I try to reset and do all the prestigious but nothing helped. I need some help!! Thank you

  • iam_lpettingill lindsay m. pettingill (@iam_lpettingill) reported

    Wtf is happening w @Google Home app? I upgraded to a @googlenest router explicitly bc it is backwards compatible w Google wifi. No wifi points are found, forced to use Home to set them up and a bug just sends me back to home screen whenever I try to add a device @googlenesthelp.

  • catchaslack Catchaslack (@catchaslack) reported

    My @ecobee is complete garbage. Time to switch to @googlenest. Need a good deal.

  • Brundle25 Wayne Turner (@Brundle25) reported

    @googlenest I have tried everything, but my best hello keeps going offline! Followed all Recommended Wi-Fi router settings for Nest products, but still goes offline. Downgraded quality too. Can't get more than a day, and have to power cycle the router each time!.#nesthello Help!

  • AwZamo ...andy... (@AwZamo) reported

    Omg again with @googlenest and the offline smart lock I am so disappointed with the fact that after almost 2 years with minor issues it is having disconnects a few times a day and not syncing with the app anymore.

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