Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @_Mike2112 @googlenest Don't count on google to help. I've been promised 4 times I'll get an email within 24-48 hrs to replace my Nest (under warranty). That was 3 wks ago.

  • MAXXTREMED TROY MAYER (@MAXXTREMED) reported

    @googlenesthelp I just started having an issue with my Nest thermostat is only months old and is not connecting to our WiFi is saying OFFLINE and does not see any networks my WiFi is working and I have trouble shooted everything I could find online.

  • rudebob1562 Rudebob1562 (@rudebob1562) reported

    @googlenesthelp Installed about 9 months or so ago, and the wifi issue started about a month ago

  • PDSNPH ★SHAYNE★ |NICEST OOMF•CHEF ERA| (@PDSNPH) reported

    @googlenest Oh no but is this like the help line for when I do need it?

  • LevelsSkush LEVELS CRISAFULLI (@LevelsSkush) reported

    @googlenesthelp My Nest thermostat's wifi stopped working 23 days ago. I've reset it multiple times and still the same issue - can't find wifi networks. We have multiple wifi networks near us. No other device in the house is having an issue - including the other 3 nests.

  • michael_lalonde Michael Lalonde (@michael_lalonde) reported

    @googlenesthelp I have two nest thermostats purchased 4 weeks ago. One unit lost wifi connection and is unable locate the wifi again. I don’t have the issue with the other nest unit or any other device. I’ve tried resetting and removing to power down. Need assistance.

  • CasualClau Santa Clau (@CasualClau) reported

    @googlenest Nope it was a problem with my wifi service! The device itself is working fine, thanks :)

  • _Tallent_ Ryan (@_Tallent_) reported

    @googlenesthelp one of my nest thermostats will not detect WiFi. Was working fine and now it won’t connect at all. Have tried restarting device only to have the same issue?

  • itsRajivShah Rajiv Shah (@itsRajivShah) reported

    @googlenest About a week ago give or take. No changes on the WiFi router & still happens after a reboot or factory reset. All of the 2nd gen ones in the house are falling off while the 1st gen ones are working fine - pretty poor at £50 a pop when I bought them😬

  • ashthethroat Ashley Cleaver (@ashthethroat) reported

    @googlenesthelp my nest hub max camera is saying it's offline. I have rebooted the device and my WiFi, restored to factory settings, removed and put back from app. Took back to the shop as I thought it was faulty, got a brand new one and same issue.

  • cktcomedy CKTKC (@cktcomedy) reported

    @googlenest add to the Nest Hello Ferris bueller's day off chime: Ferris : Who is it? Ferris : Oh, I'm sorry. I can't come to the door right now. I'm afraid that in my weakened condition, I could take a nasty spill down the stairs and subject myself to further school absences.

  • glennsm72 Glenn Smith (@glennsm72) reported

    @googlenest Made no difference, as expected considering it is on the same network...also tried another SSID with the same error process requiring yet another factory reset!

  • Pawsity pawsity (@Pawsity) reported

    @googlenesthelp Thanks for the prompt reply. It does not appear to show those things. I am worried the peeling issue may expose the camera to more damage.

  • _Mike2112 Mike Hams (@_Mike2112) reported

    @googlenest All of a sudden I have no audio coming from my Chromecast. I had it plugged into a different device before but now in my receiver it won't work. Any idea how to fix this issue?

  • AlliHeathe Alli (@AlliHeathe) reported

    @googlenesthelp The issue was with chrome - not really the Chromecast but it resolved on its own. My Chromecast sound is still randomly cutting out - definitely a bug you should look into

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