Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • pellevanvlijmen Pelle van Vlijmen (@pellevanvlijmen) reported

    I can’t believe the real bad service of @googlenest, I have ordered a heatlink about 1 month ago, it got lost in the distribution via DHL. I have called the servicedesk multiple times, but still I don’t get the ordered Googlenest heatlink. Instead I receive a big mouth from them.

  • scober99 Scott lock him up! Berfield (@scober99) reported

    @googlenesthelp 2 of my Nest Wifi access points keep going offline every couple of days. I see multiple reports of this online. Is there any ETA for a fix? I really don't want to have to spend hundreds to switch to another brand.

  • leafgirl28 christina millner (@leafgirl28) reported

    @googlenesthelp my Nest eLearning Thermostat lost Wi-Fi connection a frlew days ago. I have resest device mutliple times including factory and have restarting my router. Still no luck. My doorbell is connected with no issues. Any idea what the issue is?

  • CJSully Chris S. (@CJSully) reported

    @googlenesthelp the Nest App 5.69.1 version is not allowing auto-rotate of the video display on my iPhone 13 mini. Wondering if this is a glitch or did you remove that ability. Much better to view the nest cam video in the landscape view. Version 5.69 on another phone still does

  • kunwar_gautam4 Gautam Kumar 💙 (@kunwar_gautam4) reported

    @googlenesthelp I have all the Google Apps and also removed the buds from paired device, reinstalled the Pixel buds app and done all the necessary setup. Still not working. Same error

  • DevilTCS DT (@DevilTCS) reported

    @googlenesthelp There's no error code, the save button for my new payment details just doesn't work. Now got 30 mins left 😭

  • nonumberhandle someonesmom (@nonumberhandle) reported

    @googlenesthelp I got it taken care of. We received our replacement yesterday and it works like new. It wasn’t connecting to our wifi which the agent said was a common problem so she sent us a new one.

  • appariciojunior AJ (@appariciojunior) reported from East Ham, England

    Best indoor security camera???? @googlenest ???? @EufyOfficial ???? Blink Amazon ???? @ring_uk ????? Im currently using xiaomi but it very bad.

  • NetEngMike Mike Bolitho 📶🏜️ (@NetEngMike) reported

    @CaNerdIan @googlenest Forced integration into Google Home which is garbage.

  • sameeran_das Sameeran Das (@sameeran_das) reported

    @googlenesthelp my nest thermostat gen 3 showing error not able to find wifi network. I bought it june 2022. I have tried reset network and reset all settings nothing worked.Please help

  • joemfbrown Joe Brown (he/him) (@joemfbrown) reported

    The only @googlenest appliance we have left are the cameras. Thermostats don’t allow fine-tuned control of advanced heat pumps. The smoke detectors are and always have been garbage. The ultra-loud, un-silence-able false alarm at 6AM today was the last straw.

  • Creepy_Reality Stefan (@Creepy_Reality) reported

    @googlenest hiya i got a nest mini speaker, its online but shows as offline in the app I have done a factory reset and set it up on both 2.4 and 5ghz and rebooted many times It appears online untill i add it to my house Anyway i can fix this?

  • c4pz Capz (@c4pz) reported

    @googlenesthelp please assist in resolving my thermostat issue. constantly showing “offline” in app despite several restarts and router restarts. this has been happening for weeks now.

  • joemfbrown Joe Brown (he/him) (@joemfbrown) reported

    The only @googlenest appliance we have left are cameras. Thermostats don’t allow precise control of advanced heat pumps. The smoke detectors have always been trash. Un-silence-able false alarm at 6AM today was the last straw. (Thanks for waking up my kid.)

  • kodachrxme koda (@kodachrxme) reported

    @googlenesthelp it gives me a W5 error code and I have tried the steps already

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