Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Enid, OK 1
San Jose, CA 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1
New Delhi, NCT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • tyler_back Tyler Back (@tyler_back) reported

    Support has admitted that the issue is on their side "There is no eta as to when or if there will be another resolution available". #dontbuynest I am now left with thousands of dollars in Nest products that just don't work. #NEST #Google @googlenest

  • payytah Paytah (@payytah) reported

    @tyler_back @googlenest Yup, same. It appears it's a known and reported issue with Wifi6 routers and Nest Audio, yet they have done nothing to address it. I picked up some Echos, plugged them in and they are working flawlessly. Done with Google products. Lack of support and updates.

  • cspiering Chris Spiering (@cspiering) reported

    Had @googlenest support technician literally hang up on me about a faulty thermostat their own technician confirmed was not working properly.

  • leonlampin Leon is Lampin’ (@leonlampin) reported

    Hey @Google @googlenest Your Nest Hub Max SUCKS ***! The screen CONSTANTLY goes black for no reason. CONSTANTLY. The online help instructions basically say unplug it and plug it back in. For a multi-hundred dollar product that’s crap! Any response?

  • yangtheman yangtheman (@yangtheman) reported

    @googlenesthelp In the USA. No error codes.

  • NerdanelTheWise Nerdanel (@NerdanelTheWise) reported

    @googlenesthelp my 4th gen chrome cast is not working. I have tried all the troubleshooting steps and now I can’t even get it connected to wifi. I have tried to restart my wifi too. Nothing is working…

  • bran_tweets Bran (@bran_tweets) reported

    @googlenesthelp This happens to any camera, it’s not my wifi. It’s you buggy app. I’m going to fix it by switching to @Ubiquiti Unify Protect!

  • naresham NM (@naresham) reported

    @Google @googlenest Can somebody please fix the bug urgently. Its irritating to keep saying OK GOOGLE-STOP after every alarm or timer goes off because the speaker now since some days ignores the STOP command. No Rocket Science here 😢

  • payytah Paytah (@payytah) reported

    @googlenest you guys need to fix this with a firmware or software update, because this is unacceptable for me to pay money for a speaker that is only 2 yrs old and it not work. Won't be recommending these anymore..

  • designedbyross rpg321《TYR》🟠 🍌 (@designedbyross) reported

    @LuSchmoo @googlenesthelp It was user error, my nest aware subscription had expired whoops

  • payytah Paytah (@payytah) reported

    Hey @googlenest , your garbage speakers won't stay connected to a Wifi 6 Router. And before you even say it (like your other "tech" people ), it's not a range or interference thing. My 5 yr old router worked, your speakers don't like modern mesh networks.

  • genre_practice Marianna Martin (@genre_practice) reported

    It has now been a week. No word. I need a working smoke detector I'm not afraid of. I need @googlenest to make this very reasonable need reality. Don't Be Evil, and help a customer out here? 6/6

  • cpolney Carole Polney, Ed. D. (@cpolney) reported

    Hey @madebygoogle & @googlenest all of a sudden my Nest can’t find WiFi (it’s working & reset router). I’m pretty techie— bad device what do I do? Tried all the support articles. HELP! TY

  • nleya3 Nate (@nleya3) reported

    @googlenesthelp nest thermostat can’t connect to Wi-Fi. Seems to be an issue with others as well. I’ve followed all the steps online including restarting my nest Wi-Fi and resetting the best thermostat but still can’t find any wifi networks.

  • NFT_Shooter McGavin (@NFT_Shooter) reported

    @googlenest battery camera is trash U guys really made the newer product worse. Only works in the google home app which is terrible and the battery life sucks. I installed it literally 2 days ago and already at 80% Deff going to be replacing this soon

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