Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Rachel37741805 Rachel (@Rachel37741805) reported

    @googlenesthelp one of the three thermostats has stopped connecting to wifi. I’ve followed all of the recommended steps but it’s still not working.

  • mexiwi Arturo Pelayo (@mexiwi) reported

    @googlenesthelp This was a feature removed from the device with no notice. You’ve made it very difficult for those of us with elderly parents who cannot accommodate for any of your new device suggestions. And honestly, why would I buy an android or google device after this experience? Fix it.

  • jrtoastyman Jamie 💉💉 (@jrtoastyman) reported

    Google Nest mesh system. Had a brief power outage yesterday that seemed to kick off the problem. @Ask_Spectrum for service. Cc @googlenesthelp

  • m_simmack M. Simmack (@m_simmack) reported

    @j1mr0ckf0rd @googlenest No. Issue still exists. Your devices update every morning. If there would be a change, we would hear it. 😔 To be honest, I don’t think that they will fix this because I’m not sure that they understand the problem.

  • DennisArepa A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮 (@DennisArepa) reported

    @googlenesthelp Hi Guys, yes, it's the same email address account. Also i switched to another house but the problem is still happing.

  • Helen40656265 Helen (@Helen40656265) reported

    @googlenesthelp any issues at the moment. nest is saying offline.

  • kerrilazur Kerri LC Lazur (@kerrilazur) reported

    @googlenesthelp It’s the indoor cam. I just keep hitting the try again button and it comes back temporarily. I did try logging in again but that didn’t help.

  • Reynald52753913 Reynaldo Barrera (@Reynald52753913) reported

    @googlenesthelp I have a 3rd Gen Nest Learning Thermostat that no longer can see wifi networks. I have rebooted the unit, factory reset and unplugged for a few hours with no luck. Can you assist me with a fix? The unit still works but doesn't see my wifi network.

  • Panatl Pan (@Panatl) reported

    @googlenest camera is the worst product you will ever buy. Avoid... Get something else

  • ____myah MEEZY❄️ (@____myah) reported

    Bro this nest thermostat is so damn aggravating. @googlenesthelp FIX ITTT before i die in here

  • kkent26 Kyle Kent (@kkent26) reported

    Another horrible and unprofessional experience with @googlenesthelp who directed my wife to improperly wire our thermostat at the end of winter while troubleshooting. Told to call a 3rd party technician who identified the issue but charged a hefty fee. Google refuses to reimburse

  • Thafashionshow House Husband (@Thafashionshow) reported from Avon, Indiana

    All smart thermostats are not created equally. I’m def going back to @googlenest this @honeywell joint is trash.

  • kkathrynhutson k (@kkathrynhutson) reported

    @googlenesthelp now I can’t even resubscribe because it won’t let me add any of my CC’s or visa debit. Please help.. this is insane

  • underwaterryan Ryan Offord (@underwaterryan) reported

    I'd hate to throw hundreds of pounds worth of @googlenest kit in the bin but this is getting stupid now. All support does is blame everything and anything I have. All I want is some error message or code as to why these ****ing cameras are on and off like a tarts knickers.

  • sammysamich Sam varghese (@sammysamich) reported

    @googlenest tweet #1 terrible product.

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