Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • thallesvr Thalles Coelho (@thallesvr) reported

    @googlenesthelp my google nest thermostat lost the wifi connection and can't reconnect. In fact it can't find and wifi network in my house. I already restart the moden and the thermostat. Can you help me with this problem?

  • Essar388 SR388 (@Essar388) reported

    @ChanceKelch @googlenest what time do they go offline, amazon employee? at what time are you not safe? please be exact.

  • hopster301 K.Wils (@hopster301) reported

    @googlenesthelp how can I get live help with Nest Thermostat not connecting for 6hrs? Apparently the chat is a bit.

  • dutchoh1 Zardoz 👾🏴‍☠️ (@dutchoh1) reported

    My @googlenest has a faulty back plate. Thank goodness it is under warranty. However it says it is going to take 7-10 days to get to me? What if this was the middle of winter or the heat of summer? Thats a terrible wait. Could be a problem for someone older or ill health

  • shanebanegas Shane Banegas (@shanebanegas) reported

    @googlenest I need help powering my Nest Cam IQ over Ethernet. Trying to find the right adapter

  • Kernsie47 Ryan Kerns (@Kernsie47) reported

    @googlenesthelp Sent you a DM of the error from trying to connect account

  • mmi_sea MMI (@mmi_sea) reported

    @googlenesthelp Home Max randomly disconnecting from wifi is known issue. What's worse is how frustratingly ineffective the Google support is. My case no: GHT3 31370. No way to get phone support, trying to talk to a mgr. I have 7 Google smart devices + Pixel 3a. Regretting it!

  • Simm0700 Paul (@Simm0700) reported

    @googlenesthelp Can you make it supported, you're literally Google! Trying to manage 600+ photos on the app is literally terrible, it loads the images so slow, if it's assigned the wrong person to a familiar person taking them out is the worst experience.

  • MICKYIMP micky (@MICKYIMP) reported

    @googlenesthelp can you add a dial pad on nest hub to use it a home phone and give put those touch screens to use. Also give it options to add contacts or have a separate phone book for family to use. That would be some hot ****..@Google

  • FAfied32 Anthony Fiedler (@FAfied32) reported

    @fedor @googlenest That's a clever idea. Some wifi enabled unit or router that you can bring that will securely store your login for various services without having to log in and out. Connect to wifi and it serves the login to same network. Has to exist already....

  • dave1pickett Dave (@dave1pickett) reported

    @googlenesthelp I have an issue with my outdoor camera. The night vision is faulty. Reported via messenger and over the phone. Customer service is appalling. Day 5 and no one can give me a honest answer. Feel like I'm being fobbed off. Can you help?

  • apyrodesign 🔥A Pyro Design🔥 (@apyrodesign) reported

    @scoobydiesel @googlenest That's right. I do remember you saying that. That sucks so bad.

  • thallesvr Thalles Coelho (@thallesvr) reported

    @madebygoogle @googlenest @OpeolaBukola Nest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect to be controlled by the app. It is a known problem and you can search for it. Customer Support said they can't replace my unit anymore. It is a shame

  • r1ch1eb Dickie (@r1ch1eb) reported

    @googlenesthelp Nest Wifi restart. Nest Hello doorbell powered off/on. Mesh fine. 76 down 25 up. Latest firmware on all. Blah. 80 other devices all fine.

  • luciancanadian Jason Joseph (@luciancanadian) reported

    @BLAKEW00DALL @googlenest ****. That happens at your place too

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