Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • idkartemis Arti Eero (@idkartemis) reported

    @therealmania @googlenesthelp Yeah! My thermostat itself is connected to Wi-Fi and is working in general, just the server seems to think it’s offline so I can’t control it with the home app or google assistant 🤷🏽

  • jashansen Jason Hansen (@jashansen) reported

    @idkartemis @googlenesthelp I’m starting to have this exact issue. The app on my iPhone was stating the heat was on, but it wasn’t. I thought my furnace was broke. The physical thermostat showed it was not heating.

  • RobStormbreaker Rob (@RobStormbreaker) reported

    @googlenesthelp why are my Nest security products offline? Are you doing maintenance and just didn’t notify anyone? My doors sensors, thermostat, and alarm system are all offline.

  • luisachristie Luisa-Christie 💙 (@luisachristie) reported

    @googlenesthelp Thank you - I factory reset it from the device as it couldn’t be found on my Google home but even after that it still won’t show up. There is 3 bars of wifi in this room so I don’t understand why it’s not working… So frustrating

  • dieselshroom Joshua Cannon (@dieselshroom) reported

    @googlenesthelp @Skwerl23 My guard and Yale lock are offline for probably about an hour so far.

  • jashansen Jason Hansen (@jashansen) reported

    @idkartemis @googlenesthelp How about now? My app seems to be displaying correctly now unless it’s an intermittent issue.

  • jlrdfw Rubies are Red... (@jlrdfw) reported

    @googlenesthelp wth google. It’s been an hour with no comment or notification that your outrageously priced products aren’t working. Status page still shows all okay and down detector spiking. Note to self return the new generation google cams

  • lima8338 Li Ma (@lima8338) reported

    Hi @googlenesthelp is Nest Server down? My nest thermostats are connected to wifi, but they are offline in Home app.

  • MoonyWink 8 mental illnesses 👻 under a bedsheet (@MoonyWink) reported

    @googlenesthelp @JosiGioCalles Getting the same issue here in the UK

  • DenisexLoves Denise Peña (@DenisexLoves) reported

    @googlenesthelp hi my nest is not connecting to wifi and I have run through all the troubleshooting for it. Can you help?

  • luisachristie Luisa-Christie 💙 (@luisachristie) reported

    @googlenesthelp I moved everything & plugged directly into the mains and it’s still the same… I bought a new one but it’s no annoying this one won’t work - maybe I need to try and borrow another tv to try it with to see if that’s the issue (altho hope not cos can’t really afford a new one)

  • Skwerl23 Skwerl (@Skwerl23) reported

    @googlenesthelp the indoor wired cams just went offline in the home app. But they are still recording to nest aware. Halp!

  • sierravandre Andre (@sierravandre) reported

    @googlenesthelp my nest guard has been offline for 30 mins. I know it’s connected to the internet. What is going on?

  • RioWare Sam Riojas (@RioWare) reported

    @googlenesthelp Hey team, my Newer indoor nestcam is reporting offline suddenly. It’s connected on my wireless network, even after a power cycle. Do you have an outage issue?

  • mcclurejeff14 Jeff (@mcclurejeff14) reported

    @googlenesthelp 2 thermostat down. Connected to Internet but not showing online on app

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