Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kat
(@KatDray) reported
@oddhogg @googlenest Totally. I understand you want to give them the benefit of the doubt and avoid bad feeling but the end result is still the same. They need to keep an eye on their pet and rectify its messes. That's why my cat is indoor only, not fair the way they mess up peoples' gardens.
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Ny 🌸🎀
(@NoAtNameIdeas) reported
@googlenest @googlenesthelp where is a HOLD feature? And who decided this **** should adjust itself
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Flinging Shade
(@flingingshade) reported
@googlenest Please fix the malfunctioning Google speakers. So many of them say “hmm something went wrong” Then the next command I give it it works fine. I already tried the factory reset didn’t work. Many angry customers online feel the same way and are having the same problem
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Carl Wuyts
(@CarlWuyts) reported
hey @ColittiLorenzo. Google Nest thermostat is screwing up some home lans, playing router and announcing ULas on the LAN. Some devices on lan are not "happy" with that, so time to fix, very dodgy answer received from the @Googlenest support team, maybe you can help flagging it
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ACloset
(@AC30045722) reported
@googlenest You keep talking about the nest hub but I said that it’s gone - I uninstalled it and got rid of it. I need help with connecting my lights to the google home app please
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Michael Hand
(@njrsfan) reported
@googlenesthelp I’m in New Jersey. No error messages. Just a message that it’s disconnected from WiFi.
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Marc Girard Alleyn
(@StevenAlleyn) reported
@googlenest Thanks for responding - I’ve been looking at the new HomePod Minis because the Apple Music issue has bugged me for a few years now, but I really like casting to ChromeCast so I’m stuck & the news about AM on US Nest was very exciting. Really hope to see it soon
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Angel
(@angelthepsychnp) reported
@googlenesthelp my thermostat is offline and not working.. Went back to factory settings and now I can’t connect HEEEELLLLPPP!
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Aisling O' Rourke
(@AislingORourke) reported
@googlenesthelp Hi I need help setting up a device. DM sent. Can you help?
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B
(@BurcAkbas) reported
@googlenest Thanks for asking. I use this device like 14 hour nonstop. Maybe too much but it starting with latest news than continuing with music and podcasts. So it’s still buzzing after 5 hours of usage. I was thinking to buy the new nest audio but this issue scares me a lot :/
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Stephen D. Vujevich
(@dejaVujevich) reported
@googlenesthelp Hi there, sorry to bother but my Nest Hello Can went down this afternoon and won't come back online.
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Robert Beutel
(@robertbeutel) reported
@googlenesthelp Still not working.
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Angel
(@angelthepsychnp) reported
@googlenesthelp US.. 1 day ago.. tried all the trouble shooting from help desk.. nothing
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Carl Wuyts
(@CarlWuyts) reported
@googlenest you keep ignoring this msg but are screwing up home lans by sending IPv6 ULA. Only the router can do this, not the thermostat!! what's next, play dhcpv4 server on lan as well ? please fix, its screwing up things!
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Kelly Campbell
(@kacphl) reported
@googlenest Thanks. Not really needing actual help. I figured everything out that I needed to. Your PM's may want to check this thread for ideas to improve the experience though. I'd venture to guess they're aware of most of it already though.
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