Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ganesh_king ganesh_king (@ganesh_king) reported

    Hi @googlenesthelp. My nest thermostat won't connect to WIFI. I have tried rebooting my router and resetting my thermostat. All my other nest devices (camera, doorbell) connects fine. I have tried pulling the unit out and putting it back in and still won't work. Please help!

  • XxSLiMLeGenDxX SLiM (@XxSLiMLeGenDxX) reported

    I need a better camera than this @googlenest because that thing goes offline constantly

  • MeesterWormwood the real G (@MeesterWormwood) reported

    @googlenest Ok found it now thanks. Then I get to the 'add product' problem which is a problem as: 1 - I already had it added on Nest and have for years 2 - It doesn't work

  • hidimpy Hiral Desai (@hidimpy) reported

    @googlenesthelp hey, my nest thermostat has suddenly stopped connecting to WiFi. Unable to fix after many reset attempts and troubleshooting steps through in-app help. Many other devices on the same WiFi work just fine, only seems to be an issue with the thermostat. Can you help?

  • KarnRulez It's Been Eric All Along (@KarnRulez) reported

    @SocialTechHD @TeamYouTube @googlenesthelp I'm having the same issue

  • SocialTechHD 𝓢𝓸𝓬𝓲𝓪𝓵𝓽𝓮𝓬𝓱𝓱𝓭💙🧡 (@SocialTechHD) reported

    @TeamYouTube Hey I'm having a issue on my Google Chrome cast with Google TV and YouTube not allowing me to watch age restricted videos yet I can with same on other devices? @googlenesthelp

  • morelifeis10 . (@morelifeis10) reported

    @Google @googlenesthelp @GooglePlay I need help!

  • rawdice David E Baker (@rawdice) reported from Salisbury, England

    @googlenesthelp what the... 30 mins on chat and no promised email or follow up ... just so poor thanks Dan

  • MiscoJackie Jackie Misco (@MiscoJackie) reported

    @googlenest I have been on hold 3 separate times today after having your Nest installers install my nest doorbell. On the phone for over 2 hours. ZERO HELP! I’ve paid more than the Nest cost to have it installed & it still doesn’t work. So irritated and highly disappointed. 👎🏼

  • AXCG__ P (@AXCG__) reported

    @googlenesthelp need help. Looking to buy the older nest subscription(Canada) as I only have 1 camera (doorbell) and the new plans has zero benefits for single camera holders.

  • keithneil94 Keith Saldanha (@keithneil94) reported

    @googlenesthelp looks like there's some issue with accessing calendar events via the Google Home Mini. There are multiple users who're facing the same issue (via r/googlehome). Could you please take a look at this? Thanks.

  • jubileeblue William Cunningham (@jubileeblue) reported

    @googlenesthelp It shows offline. I tried to re-add it to my Wi-Fi and found out it does not power on.

  • gavcav1 gavcav (@gavcav1) reported

    @googlenesthelp thermostat has no power from heat link, please help.

  • avaatrix avaatrix (@avaatrix) reported

    Don’t bother with anything @madebygoogle especially the nest mini. We’ve got three, two don’t work. Save your cash. The Google team are helpful but it’s almost 12 months and no fix. #googlenest #googlenestmini

  • ratb33 _RatB33_ (@ratb33) reported

    @googlenesthelp nest thermostat has worked amazingly well for 6 months. Now, it’s dropping Wi-Fi and can’t seem to find any networks. I’ve rebooted, reset network settings, and the whole unit. Please help. What else can I try? Thanks.

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