Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • turner_cb Chris Turner (@turner_cb) reported

    Google has sent me a hubristic email about feature drops on the Nest display, yet it disconnects, loses sound requiring a reboot, and I still can't wake to music after 4 years. I like Google Home but fix the things that don't work, please. #google #googlenest #googlehome

  • sundeepnijjar Sunny Nijjar (@sundeepnijjar) reported

    twitterverse: has anyone had issues w/ Google Nest IQ outdoor camera? I have never been able to sync with the app. all 7 other cameras work fine. #Google #googlenest I’m pretty burned out with their customer support. trouble shooting for like 2 years #customerservicefail

  • PwnProblems Akita (@PwnProblems) reported

    @snaggs816bit @googlenest “why’s the heating gone off” every time I nipped out. I liked been able to turn on the heating on the way home while out. Over all the regular H71 error, having to manually reconnect it each time, house freezing in winter because of it, made it 100% not worth it.

  • margarance 🇪🇺🇫🇷 Margaret 🇫🇷🇪🇺 #FBPE #EUPartisan (@margarance) reported

    @PhilBray @googlenesthelp @ClassicFM Same problem here. Same Answer. When I specify on Global Player it says it either ‘isn’t available or can’t be played right now’.

  • PwnProblems Akita (@PwnProblems) reported

    I’m having the Google nest ripped out, defo taking a hammer to what is simply the worst bit of tech I have ever owned, and can’t wait to have the Hive installed in its place. If your ever tempted to purchase a @googlenest thermostat Google H71 error. Read the millions of faults

  • 69nich Greg (@69nich) reported

    @googlenesthelp Music not working today on my Nest. Tried Sirius XM and Youtube Music and both cutout after 5 minutes or so. Can't this thing just work?

  • 1xmac Mac Navarro (@1xmac) reported

    Setting up my new @googlenest mesh network has been a complete nightmare. Where’s the simplicity? And still it doesn’t work, the app gets stuck when doing the final mesh, and there we go again…

  • cracker_jacq YellowBird (@cracker_jacq) reported

    @googlenesthelp From google store. The argument here is that the store site is misleading to say you only need a point if you already ha e a router. Doesn’t say anything about Point being WiFi only. We are out of time for ‘buyer’s remorse’ period but we feel let down that you won’t just exchange

  • sh00tfire Travis Wright (@sh00tfire) reported

    @googlenesthelp seems the nest camera is having issues today. Mine has been up and down a half dozen times today. Can you check into it?

  • SSwapnasheel Swapnasheel S (@SSwapnasheel) reported

    @googlenest since last 2 nights I am waking up just to see my nest thermostat is getting disconnected and stops working. Thermostat is not visible on the Home app as well, says its offline. Worst thing is that on thermostat, it shows that it’s connected to the network.

  • _Tyler_Selby_ Tyler Selby (@_Tyler_Selby_) reported

    @googlenesthelp United States, first installed about 2 years ago. Recently had to remove for paint wall and reinstall. Since then I’ve had this issue.

  • dmartin87 David Martin (@dmartin87) reported from Troy, Michigan

    @googlenest my nest is reading #E196 but A/C is still running.. help

  • 076Dennis Dennis (@076Dennis) reported

    @googlenesthelp Like I said, the Nest Hub has no connection problems on that spot. It worked for almost a year. Didn’t move the router. Mini is 4 meters from the router. When I reset the mini it works for about 24 hours before the trouble starts. I’m from the Netherlands. What can you do?

  • thedeathsiren Dr. Ol’ Smooth ***** (@thedeathsiren) reported

    Now it won’t even connect to the app. This **** is garbage @googlenest

  • _AhmedMetwally Ahmed Metwally (@_AhmedMetwally) reported

    @googlenesthelp on the phone with Google wifi customer support and it's been many hours of troubleshooting with no resolve, and they're now telling me that they need to escalate to a senior support rep. As of now I'm on with Mark who's telling me he's the highest leve. Pls help

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