Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • fmalik89 Faizy (@fmalik89) reported from Germantown View, Maryland

    @googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help

  • Tandyrymes___ Adeyinka (@Tandyrymes___) reported

    Is there a way to broadcast music from Apple Music to a Google Home Mini device @googlenesthelp . Apple Music is not a listed music service on my Google Home app. Please help

  • fmalik89 Faizy (@fmalik89) reported

    @googlenesthelp Including my brother to help him troubleshoot @sufyanmalik99 Modem > nest WiFi router > 2 nest WiFi points

  • rbowersclan Sandra Bowers (@rbowersclan) reported

    @googlenesthelp I have e been on tweeter DM since 6:17 with no real help do I have any other options

  • ProCapture Genius on Demand (@ProCapture) reported

    @marcoarment @googlenesthelp Seriously though. I had some issue setting up an ikea hub recently. Set up went perfectly smoothly when I turned off the VPN on my iPhone Could be be something like that 🤔

  • ktm5050 Ajay (@ktm5050) reported

    @googlenesthelp Hello, my nest Thermostat lost WiFi connection and now I’m getting w5 error. I tried rebooting my modem and router then tried restart nest. Nothing is working. Please help!

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @googlenesthelp Finally got through on the phone and issue partly resolved

  • LouisSiegel57 Louis Siegel (@LouisSiegel57) reported

    @googlenest It's dual band, not sure the make and model. All I know is this is the only device in my house that consistently has this issue

  • hscox030 Sean Cox (@hscox030) reported

    You advertise @googlenest works with @smartthings but no one can confirm this as no one can add a Nest product to ST. Advertise a date when we can add Nest or stop advertising this partnership until you can provide a date! Plus, fix your new app, it’s God awful, horrible app!!!!!

  • Nercis_M Matthe Johansson (@Nercis_M) reported

    @googlenest That's the problem, the UI don't match the instructions. In the Google home app, my Google account profile is at the top right corner and there are only account settings. There are only home info, rooms and groups settings. No Chromecast or WiFi settings.

  • texmod81 texmod81 (@texmod81) reported

    @googlenest @googlenesthelp Google Nest 2020... Worst smart product I've ever owned. 1. Immediately, it wouldn't install. 2. Spent 3 hours on the phone with support doing resets/reinstalls. 3. Has an equipment error. 4. Next week, Google Assistant stops being able to communicate

  • mc_rowlinson Matthew Rowlinson (@mc_rowlinson) reported

    @ecstasias @googlenest @Apple Product is really just a fancy version of what you get at the hardware store at 3x the price. In theory, being able to mute from your phone and get notifications would add value, but setup is a nightmare. Weirdly, worse than 5 years ago when we got our first.

  • m_Loyer mL (@m_Loyer) reported

    @googlenesthelp I'm getting a w5 error on my thermostat. I restarted it and still no Wi-Fi. My cameras are all working fine, so it seems to be a thermostat issue.

  • KarlHansford karl hansford (@KarlHansford) reported

    @googlenest I only set the nest wifi up today! Tried changing all my settings on the nest wifi until as recommend on your help page. ISP router was in full modem mode so this wasn’t causing any throttling just a straight pass through.

  • motownpunk zac (@motownpunk) reported

    @googlenest do you sell replacement components for your nest outdoor cameras? I cannot locate just a power cable and had three fail unfortunately. Appreciate your help.

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