Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mindflux Mindflux (@mindflux) reported

    @googlenesthelp I've reinstalled it. Upon first login everything was ok. Second time opening the app I get "There was a problem connecting to the nest service. Try again in a few minutes". I click try again and sometimes it works, sometimes it fails so many times I have to re-login.

  • guiney15 Cole Guingrich (@guiney15) reported

    @googlenest the worst god damn thermostat on the ******* planet.

  • iamandrewgrubb Andrew Grubb (@iamandrewgrubb) reported

    @googlenesthelp It’s easy! Three thermostats of the same model that all worked suddenly stopped charging. I replaced them with different model Nest thermostats (actually two different models) and the replacements don’t have a charging issue.

  • rick_manders Rick Manders (@rick_manders) reported

    @googlenesthelp Hi. It seems I have an issue logging into/opening the nest app since I updated my IPhone to IOS 15.6 yesterday. After opening, it asks to log in using my Google account and then defaults to log in screen afterwards. Are there any known issues?

  • CECsec214 Jason Tipton (@CECsec214) reported

    never make the mistake of buying @googlenest smoke alarms the absolute worst.

  • subbuparam Subbu Param (@subbuparam) reported

    @googlenesthelp is there a way to prevent nest wifi from disconnecting every time a new device joins the network or if a device moves between two points? I have suffered with this problem for the last few months with frequent disconnection. 5-6 times a day

  • reenaparekh28 Reena (@reenaparekh28) reported

    @googlenesthelp Yes our nest is still not working

  • WiseMann88 Derek Wiesemann (@WiseMann88) reported

    @googlenest is the worst smart home device I totally want to come home on a hot summer day to a hot houses because I’ve t been home for 8+hrs, then take half the night to cool down.

  • Willeth Will Templeton 💙 (@Willeth) reported

    @googlenesthelp I don't need help. I didn't reach out or let you know. There is no issue, and I'm not sure why you'd think there was. Please don't contact me again unless I request it.

  • michelleismyna2 🏳️‍🌈Bitsy's Mom🏳️‍🌈 (@michelleismyna2) reported

    @JerseyGirl1196 @amazon @googlenest Totally unacceptable, but the worst Amazon dtiver award definitely goes to the guy who actually took a dump on the street in front of a customer's house. Did you see that vid?

  • official_adamj Adam Jones (@official_adamj) reported

    @googlenesthelp can you help me understand why my thermostat isnt turning on the AC? it seems stuck in "off" mode. #customerservce #customerexperience

  • motherchuckles HelloThere. (@motherchuckles) reported

    @googlenesthelp WITAF is going on with my thermostat? Ever "intelligent" and "smart" auto feature is turned off, yet this damn thing keeps going down? It matches the settings of my upstairs thermo which remains constant. Please help before I switch back to Honeywell.

  • stoner1208 Rick Stone (@stoner1208) reported

    @googlenest I inherited 2 Nest Therm. I had two Honeywell’s before. The Nests refuse to allow you to control your house. Constantly interfering. Very aggravating. Too bad. You should stop and just provide a product.

  • japarsons Jen (Parsons) Woods (@japarsons) reported

    @rick_manders @googlenesthelp Same issue, it happened before I updated to 15.6 and after.

  • PinotNPaws Pinot & Paws (@PinotNPaws) reported

    @sassydogmom_ @googlenest Mine doesn’t run, goes into eco, then runs all night trying to cool it back down

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