Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hagerstown, MD 1
Guayaquil, Provincia del Guayas 1
Novi, MI 1
Olympia, WA 1
Balham, England 1
Plymouth, England 1
Finchley, England 1
Dallas, TX 1
Orangeburg, NY 1
Birmingham, England 1
Orange Park, FL 1
Tower Hamlets, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • lev_becker Lev Becker (@lev_becker) reported

    @BenGreenwood999 @googlenesthelp Same here, my devices are connected but the app says that my network is offline.

  • rusty0101 Rusty - "Quis custodiet ipsos custodes?" (@rusty0101) reported

    @googlenesthelp No, within eight hours of first discovering the issue, it was back to normal operations. Mostly it was an inconvenience for a few hours, but not enough information at the time to know if I was looking at a new "normal" state.

  • rusty0101 Rusty - "Quis custodiet ipsos custodes?" (@rusty0101) reported

    @googlenesthelp Some 4-6 hours later everything was working again. (After I posted my note.) This is the first note I've seen that anyone noticed I'd posted. (Which I'm actually OK with, but if there was some sort of an outage, information on it would be nice.)

  • dzanderson3 David Anderson (@dzanderson3) reported

    @MaFt @googlenesthelp Loads of people are having the exact same issue today (including myself). Something is wrong on @googlenesthelp side not ours. It's been an issue for me since 8:30am today (UK).

  • Saphod Marco Luthe (@Saphod) reported

    @googlenesthelp BTW: This issue applies to all devices and seems app-related. Please fix. Thanks!

  • BenGreenwood999 Ben Greenwood (@BenGreenwood999) reported

    @googlenesthelp 09.04 this morning I received a notification that nest WiFi is offline.

  • BalajiM05053380 Balaji Mani (@BalajiM05053380) reported

    @googlenesthelp my ticket is 0-9421000032002. worst experience... Im using google nest camera with Google Nest Wifi... the camera goes offline randomly... they want to connect to google wifi 2.4ghz. isn't the frequency select automatic with Google Nest Wifi? @googlenesthelp @sundarpichai

  • naked_techie Naked Techie 💻 (@naked_techie) reported

    @Phil_S_UK @BenGreenwood999 @googlenesthelp Same here. Internet access is fine. Primary device powered off and on but the Home app still shows it as being offline.

  • rusty0101 Rusty - "Quis custodiet ipsos custodes?" (@rusty0101) reported

    @DaveSchmarder @googlenesthelp @WyzeCam At a guess, there was an API update on one side or the other that caused a problem that they fixed later in the day. Might have simply been that both agreed to the change, but someone was behind the other in implementing.

  • JBickerton86 Jon (@JBickerton86) reported

    @Phil_S_UK @googlenesthelp I having the exact same issue right now with mine

  • djvc6972 David VanCuran (@djvc6972) reported

    @googlenesthelp Need help with my nest pro. Stopped receiving internet signal. I have two, the one downstairs still works fine. Did troubleshooting and reset still not seeing networks

  • rusty0101 Rusty - "Quis custodiet ipsos custodes?" (@rusty0101) reported

    @googlenesthelp It would be nice to know what the issue was for the next time. I'd already shut down lights for the night, a few hours later went to get up and the GE bulb I have worked, as did the non-WYZE switches and bulbs, but the Mini's all complained that they couldn't talk to WYZE Home.

  • MaFt MaFt (Not Matt, ever!) (@MaFt) reported

    @googlenesthelp UK. It's a Technicolor router in bridge mode connected to Nest WiFi (no change in 18mth). 1 other Nest WiFi, 2 Google WiFi in the mesh (4 in total). All working correctly except for Home app reporting network is offline and a few settings not working as it thinks it's offline.

  • cbturner Chris Turner (@cbturner) reported

    @googlenesthelp Battery version. It just reads Offline in the Nest app. Unfortunately I usually don't notice for three or four days when it happens.

  • Phil_S_UK Phil S (@Phil_S_UK) reported

    @googlenesthelp OK, I have reinstalled the app, without success. I have also checked my wife's phone and this also reports that the network is offline.

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