Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Kjerstinism kj (@Kjerstinism) reported

    My @googlenest acting up during a winter storm is the worst. This is already a replacement one I've had for some years.. however the same problem from last time just started. I've had to charge it multiple times. Wtf

  • naresham NM (@naresham) reported

    @Google @googlenest Also, If there is no 'for <day/date-time>' at the end of the command then everything after the word Alarm is a Label and as always, the next question from the speaker is 'ok, for what time' Please fix it asap. Its long due 😰

  • pixel_preet Pixel Preet (@pixel_preet) reported

    @josephradhik They did the same **** with @googlenest

  • sbeams selena 1997 (@sbeams) reported

    @googlenesthelp You guys should have a 5 year warranty on your nest thermostats. Having one fail in only 3 years is terrible.

  • dictionaryhill Meccanica (@dictionaryhill) reported from Coronado, California

    @EZebroni @Google @googlenest Yea, Nest IQ cams. Sometimes alerts are timely. Other times they come way after the motion happened. This morning when opening Nest app it was super slow so maybe they are having issues?

  • its44Talon talon (@its44Talon) reported

    @GoogleNestHelp Like many others, the wifi stopped working on my Nest Thermostat. I spoke with customer support and the steps did not work. I asked for a supervisor to contact me. No one has reached out in several weeks. I really need someone to help me fix this. Thank you!

  • cvalentinex10 Cvalenx (@cvalentinex10) reported

    @googlenest It’s ben a good 2 years now, this is still a problem when is it ever going to be fixed. (Probably going to be a hardware issue idk but maybe a recall and new replacements?)

  • fryboy4361 MA (@fryboy4361) reported

    @googlenesthelp Google nest refuses to refund my money. My sub automatically renewed, I forgot to cancel. Haven't used nest cams since last July. But they refused to refund me even though I don't use the cams any longer. Don't use Google nest. Their CS is terrible. all about $$$

  • Mitsa7Pm PM - (@Mitsa7Pm) reported

    Hey @hydroottawa , U push the NEST thermostat but after 18 months, ours won’t connect to wifi , dead battery @googlenesthelp is saying the issue is ours, suggesting my HVAC breaker was off (it’s winter here) Reconsider the promotion. 👎🏼

  • msgreenjeans Jen (@msgreenjeans) reported

    @GraceMahoney26 @googlenest We had the same problem, called emergency heating company- they said it’s always nests, they won’t install them anymore. Our heater is fine. The best is the problem. They’re installing a new thermostat now.

  • dkessler31 Dan Kessler (@dkessler31) reported

    @googlenesthelp The ultimate problem is that there is a known battery problem and it’s gonna cost me full price to fix it.

  • Rob18913361 Rob (@Rob18913361) reported

    @googlenest why are you thermostats so bad!!! Mine is constantly offline and can’t be controlled by the app!! Tried everything to resolve and every day it is the same!! Sort it out please

  • adamhray Adam Ray (@adamhray) reported

    @googlenest you guys have the worst customer support I have ever encountreed. i do not recommend any google home products

  • tommyk57 Thomas Kane (@tommyk57) reported

    @googlenesthelp no Wi-Fi connection on nest, but other devices can connect. Help?

  • af4jm John Meyer, AF4JM (@af4jm) reported

    @googlenesthelp 3rd gen... I use 'em like set it & forget it and love it with a couple exceptions... this issue that started since I tried to turn on Nest Renew (only to find I get billed at constant rate, so doesn't help)

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