Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Kazimir
(@akazimirp) reported
@googlenesthelp my tstat is offline and will not list any available wifi networks. My other best devices are functioning fine. Please assist
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Michelle Collins
(@pinkychelle1) reported
@googlenesthelp @Djdevv7 We are having the same issue. We need help too.
-
Alf #GSBOUT
(@tumbleweedface) reported
You only need to read the #Google reviews to realise this company has a shitty reputation and shitty customer service. The whole exchange was recorded on my @googlenest doorbell. It makes your company look bad @bol_com, suggest you consider finding a new company to work with...
-
Bilo
(@josh_bilo) reported
from
Burnley, England
@googlenest my nest mini keeps on disconnecting from the network, I noticed a lot of threads going back some months now, has this issue been sorted? Had no issues for 2 months up until about a week ago
-
Chris Berkie 🧢
(@BerkieMon) reported
@googlenest @googlenesthelp is there an issue with pairing new C by GE bulbs currently? My existing bulbs are working but Google home app cannot find me new ones.
-
kevin costello
(@kevincostello3) reported
from
Blyth, England
Now 2 weeks since my Google nest thermostat problem. @googlenest are still being obstructive and no help whatsoever. The call out fee I paid to the local company has still not been reimbursed and it doesn’t look like it will anytime soon. For a big company your service is rotten
-
DownHooligan
(@DownHooligan) reported
@googlenesthelp so my camera has been going offline a lot lately. Had my tech come in and take a look and stated that the problem isn't on my end. Talk to a few other people who said they've been having the same problem for the past week or so.
-
bubba_elf
(@bubba_elf) reported
@jhelyny @Vliveofficial @googlenest Mine was working fine the last time then suddenly it just stopped showing the subs. Thought it was just a glitch but it’s been months so I decided to just give up.
-
Danny Johnson
(@Djdevv7) reported
@googlenesthelp Hi, I just purchased a nest learning thermostat and i cannot get it to find any wifi networks in my home. When in try to search for a network it just keeps spinning. I've followed the recommended advice and reset the device and nothing works. Help Please?
-
Cory Wetzel
(@eidas007) reported
@googlenesthelp Why can't you solve a simple issue of a lost package? Just replace the items or give me my money back so I can go buy something else... You literally don't have to work for google to figure out how to deal with a lost package...
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Dan McGinley
(@DMcGins03) reported
.@googlenesthelp @google your NEST customer service has been atrocious. I have been working with them for 2 months to resolve a broken product. They sent me the wrong replacement product 30 days ago and they still can’t get it together to get me the right product....
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Erhan Timur
(@timur_erhan) reported
@googlenest It's coming from the Nest app, it's keeps logging out intermittently and I have to reselect my login details from the list of accounts I have and type my password.
-
Tristan Fernandes
(@trigga2586) reported
@googlenest Hi still not got this issue resolved please can you let me know if I'm just wasting my time trying to get it replaced or should I just buy another one?
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sk8r g8r
(@SK8RG8R) reported
Hey @madebygoogle @googlenest my #ThermostatE is no longer seeing any WiFi. I restarted it and still nothing. I then reset the thermostat and now I can't add it to my account. Please help.
-
Michelle Collins
(@pinkychelle1) reported
@googlenesthelp our nest doorbell is completely black. We have tried several things. Can you help?