Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Delhi, NCT 1
Plymouth, MA 1
Fruita, CO 1
Columbia, MO 1
Dodge City, KS 1
Atherton, CA 1
Nashville, TN 1
Portland, OR 1
Atlanta, GA 1
Staten Island, NY 1
Berthoud, CO 1
Brooklyn, NY 1
Edmonton, AB 1
Maple, ON 1
Richmond, BC 1
Phoenix, AZ 1
Columbus, GA 1
Painesville, OH 1
Ann Arbor, MI 1
Cibolo, TX 1
Bellport, NY 1
Aitkin, MN 1
City of Minneapolis, MN 1
Denver, CO 1
Piscataway, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Alex131284 Alex Askham (@Alex131284) reported

    @googlenesthelp our nest cam keeps buffering since it had an update a few days ago. Anything to fix this as it’s not good when trying to watch baby sleeping. Thanks

  • SuppleEsquire Miguel Suave (@SuppleEsquire) reported

    @wplate @googlenesthelp The new cameras are a monstrous step backwards. The 24hr smooth video functionality was why I bought Nest. I’m about to trash every Nest product I have and find something better. Why would they completely screw this up?!

  • jthoms1 Josh Thomas (@jthoms1) reported

    @dalmaer @googlenest Ya it is a terrible experience. BTW you can get the QR code from the front screen if it you need it.

  • ryguyrg ryan boyd (@ryguyrg) reported

    @dalmaer @bgalbs @googlenest honestly none of this **** “just works” and that’s why home automation has failed for so long. as uber geeks, if we get frustrated by it, it has no chance. last time i had nest alarms was when all of them went off simultaneously and refused to quiet without a screwdriver.

  • shariff305 Mohammed Sharif (@shariff305) reported

    @googlenesthelp hello my wifi on nest thermostat E just died out of nowhere can you please heLP?

  • zachfreitag Zach (@zachfreitag) reported

    @googlenesthelp It has been this way since October last year. Prior to that it did work, the doorbell would not reset after the button pressed. I’ve been sent a new chime connector. I installed that, but it didn’t fix the reset issue. Still resetting when the button is pressed.

  • BrentMNewman Brent Newman (@BrentMNewman) reported

    @googlenest @googlenesthelp really? I buy 9 nest protects for a new construction but I have to take everyone of them down to connect/setup?? Way to be up with the times and to truly disappoint your customer. Fantastic fail.

  • Alinaja20482680 Ali najafi (@Alinaja20482680) reported

    @googlenesthelp All my notes in google keep have been deleted. I hope you solve my problem

  • marino1023 Michael Marino (@marino1023) reported

    @googlenest really putting the screws to you when you try and replace a broken base plate. Itemized receipt/invoice? Three thermostats installed here, and have had similar issues resolved in a fraction of the time...smh

  • spyplanes spyplanes (@spyplanes) reported

    @googlenesthelp I was able to get help from the retailer I bought it from. Thank you.

  • amiraplayzrh amira :) (@amiraplayzrh) reported

    @chris_no_last @googlenest Text @hytechcyber to fix your account immediately

  • senadaruc Senad Aruc - deepdark (@senadaruc) reported

    @googlenest Nest app on Applke TV is still broken for users who mugrated to Google! any solution for this? Thanks,

  • _daisyfleurx daisy❀ (@_daisyfleurx) reported

    @googlenesthelp hey my mum is desperately trying to contact you regarding being locked out of her account, she has sent a forgot password email request 3 times but nothing is coming through and the house is freezing cold! Please can someone help us

  • cra Chris Aniszczyk (@cra) reported from Austin, Texas

    @dalmaer @googlenest I went through this a month ago and it sucked, terrible user experience, also the Google home app sucks compared to the old snappier nest app

  • CapitolRomance Bree Ryback (@CapitolRomance) reported

    So 1/5 of our @googlenest literally eats batteries - every 3-4 months it needs to be replaced and per the forums, this is a really common issue to which @googlenesthelp does nothing. So warning you all against buying this shoddy product.

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