Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JayTAC_OPR •°*”˜ pǝsnɟuoƆ puɐ pǝzɐᗡ ˜”*°• (@JayTAC_OPR) reported

    @googlenest You know what's embarrassing @google? Spending 90 mins to setup a Nest Protect with a Pixel 4 XL and giving up. I reattempt using my Iphone and setup was completed in 2 minutes. WTF?

  • leo_clavier Léo (@leo_clavier) reported

    @Abhinav251091 @googlenest I'm having the same problem in France now

  • jamesfr88 James Frederick (@jamesfr88) reported

    @raso @Pyxaron @googlenest What would be super for the CBC to do is when it has a problem like this to SAY SO rather than inordinately waste people's time figuring out themselves that IT IS THE CBC'S PROBLEM.

  • jamesfr88 James Frederick (@jamesfr88) reported

    @googlenest @perrinrobinson I have the same problem, nothing to do with dailyburn. Casting from Chrome - it casts briefly to Chromecast, then "poor playback quality, switched to mirroring" which then freezes. Can this be fixed? It is very frustrating.

  • PatrickAuld Patrick J. Auld (@PatrickAuld) reported

    The @googlenest Hub to Hub Duo calling is terrible. It takes 2-4 times calling to get video to work correctly or at all. Ever call over 15 minutes have terrible artifacts. I got it for my parents and now they just want to use their phones.

  • rkulkarni93 Rohit Kulkarni (@rkulkarni93) reported

    The support from @googlenesthelp is so bad I’m scared to call to get things fixed. Literally spent 21 hours on the phone for a single product replacement (got the phone logs and checked), that process took almost two and a half months. #badcustomerservice

  • ReclinerLove dogs4prez (@ReclinerLove) reported

    @googlenesthelp I’ve been trying to connect Philips Hue strip lights for 2 hours. I’ve been in all the forums and tried everything they’ve suggested. When I go to connect in the home app, it says “linked” then “something went wrong.“ HELP ME BEFORE I CRY PLEASE.

  • amyloucass Amy Cassidy (@amyloucass) reported

    @googlenesthelp my google nest isn’t working and can’t find details to get in touch with you for any technical help, how can I get help please?

  • stamourj Justin St.Amour (@stamourj) reported

    @EricTietje @googlenest I had the same issue with my nest aware. Seems like they are trying to purge all the 1st gen accounts.

  • lilxchristy Christy Hung (@lilxchristy) reported

    @googlenesthelp does anyone know why and how to fix the nest thermostat. The WiFi keeps on going on and off. I tried rebooting, I tried restarting and even reset the device and it’s still same. My WiFi has no issues and many of my other devices are connected to WiFi.

  • AKtech2021 AK (@AKtech2021) reported

    @google the biggest search engine , cant fix their own underperforming nest wifi router ! @madebygoogle @googlenest , the issue from june 2019 and 5 firmwares passed cant fix it

  • HeardCustomer Never Heard of Customer service (@HeardCustomer) reported

    @googlenesthelp is telling me to make manual adjustment and giving me all sort explanation as to why the device is not working as intended. I expect the nest to learn from me, any manual adjustment defeats(after 2.5years of use) the purpose of owning a nest,

  • Spydermb Spydermb (@Spydermb) reported

    @googlenesthelp is nest door bell service down. Says offline, other wyze cameras that connect to same wifi are fine

  • goodnorsk Eric H Jensen (@goodnorsk) reported

    @googlenesthelp My 3rd Gen Nest thermostat stopped connecting to WiFi. I have restarted it, and also reset it but it can't find any WiFi networks. Everything else in my home connects to WiFi just fine. I tried connecting manually and that did not work. Pls help.

  • zac_garbos zac garbos (@zac_garbos) reported from Nashua, New Hampshire

    @googlenest Ive tried restarting the problematic devices, factory resetting them, renaming them, deleting and recreating associated routines. All to no avail the issue really seems to be on the back end between the assistant and the devices. Using the on screen buttons works fine on my hub.

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