Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
DvP
(@DvPtm) reported
@googlenesthelp God please fix your stuff
-
Dave C
(@SeriousCrayon) reported
@googlenest you plan on fixing the connectivity issues with your doorbell software any time soon? @ring do your users have the same issue or do you actually fix issues instead of blaming them on user error or router placement?
-
Martin Yeager
(@yeagerale) reported
Hey, @googlenest, come get your ******* product out of my house. It’s 85 degrees here, not because my HVAC system is broken. It’s because your ******* “Eco” program overriding my scheduled temperatures. I’ve cancelled “eco” every day this week, but it keeps coming back. **** you!
-
Thor Strombom
(@mrstrombom) reported
@googlenesthelp I called tech support. They helped me for an hour the. Decided my nest is broken and no longer under warranty.
-
0OooOo000OooO
(@oo000_ooo) reported
@googlenesthelp Is there anyway to stop the “Smoke and C02” detector in my hallway from going off after taking a shower? Thanks for any help.
-
Bradley Carter
(@bradleycee) reported
@googlenesthelp First time. We have two of these thermostats. One we’ve had for several years and never had an issue. This one we just got a few months ago and has been busted for a couple weeks while trying to troubleshoot.
-
John Gray
(@JohnRGray) reported
@jnh002 @markbarrey @googlenesthelp Same here camera went down. Nest conveniently closed down chat support almost immediately afterwards.
-
MikeyJay
(@MackBrine) reported
@googlenesthelp is there an outage?
-
Karen
(@KarenJo3) reported
@googlenesthelp having AC issues. When we turn on the AC, it will kick on for 30 sec and then turn off and then just go on and off repeatedly. We had a technician come and it appears to be a nest issue, not a HVAC issue
-
John Spearin
(@Dubstompin86) reported
@googlenesthelp both my nest cams are down rebooted both and nest app says offline, gig speed internet, everything else works, zip cpde 02718
-
Maru
(@marucelya) reported
@googlenesthelp I sent you a DM with pictures of one of my nest thermostats.. it suddenly stopped working, please help :)
-
John Spearin
(@Dubstompin86) reported
@googlenesthelp Nest indoor cams, i rebooted my modem, unplugged and plugged back in both cams, everything else works except for the cameras. There must still be an outage, people all over the internet are saying the same
-
Keven
(@Aveelo) reported
@TukkaBag @googlenest No fix so fair
-
Brooke Jones
(@Jonesinator19) reported
@googlenesthelp The thermostat was installed over 2 years ago. It has been offline for 17 days.
-
Steve Francia 💉💉 🎉
(@spf13) reported
With solar my energy usage is mostly independent of the grid. Without my consent @googlenest enrolled our house in a "rush hour". Inside temp was 80 F and climbing. Starting to think the cloud is the problem more than the solution.