Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jacobkarnes Jacob Karnes (@jacobkarnes) reported

    Been on the phone with @googlenesthelp for over an hour without an answer yet. I convinced my mom that the Google Nest WiFi system was by far the best option for bar, and it has been a nightmare to set up. Would love some help.

  • BWinegarner Brett Winegarner - #VaxUp 💉 (@BWinegarner) reported

    @googlenesthelp Yep, they said they’d send someone in a few days. Hopefully it resolved the issue.

  • CDouchekowski Charles Douchekowski (@CDouchekowski) reported

    @googlenest @googlenesthelp I CANT BRING MYSELF TO EXPRESS THE JOY I FEEL WHEN ALL 400$ WORTH OF NEST SPEAKERS THAT I GET TO TURN ON AND OFF AND RESTART MY INTERNET TO GET THEM TO ******* WORK EVERY ******* DAY. LIGHTBULBS TRASH, SPRAKERS TRASH, DISPLAYS TRASH, SPEAKERS TRASH

  • chriswilkesbbk1 Chris (@chriswilkesbbk1) reported

    @pdblythe @googlenesthelp I'm having this issue need help

  • Sum_Ding_Dong David K (@Sum_Ding_Dong) reported

    To @googlenesthelp and anyone considering buying Nest Audio speakers, what a hot load of garbage! All they really do is tell you "sorry, I can't..." Listen to music? Sure, if you want to waste time trying to figure out what today's problem and workaround is.

  • demegali Deme Gali (@demegali) reported

    @googlenesthelp My nest thermostat can’t find any wireless network I checked in two different houses. Still the same issue. I need help.

  • miked Mike (@miked) reported

    @googlenesthelp I restarted it, not factory reset. I did a factory reset over the weekend and that didn’t help either.

  • BWinegarner Brett Winegarner - #VaxUp 💉 (@BWinegarner) reported

    @googlenesthelp Not great, but don’t think it’s an issue with the Nest Wifi. Set up my old system that I know was functional and was having the same connectivity issues. Think it’s an issue with my ISP’s cables, as we moved into a new construction house.

  • Sum_Ding_Dong David K (@Sum_Ding_Dong) reported

    Want to spend a hundred dollars to have something tell you the temperature outside? Well, here you are. Don't buy Nest Audio Speakers, they are the worst. And to @googlenesthelp - are these some kind of joke? Why does nothing work? They aren't even useful as Bluetooth speakers

  • Sum_Ding_Dong David K (@Sum_Ding_Dong) reported

    @bcaiwong @googlenesthelp I'm hoping to save at least one person who might be tempted to buy these pieces of trash. Apparently, they worked well until some kind of update? I have other Google home products and they work fine. It is frustrating to constantly be told "sorry I can't do that"

  • mia_tran92 Trang Tran (@mia_tran92) reported

    @googlenesthelp my Nest x Yale Lock kept going offline. I have tried all the troubleshooting options but nothing worked. Can you please help?

  • Phil_E_S Philip Schneider (@Phil_E_S) reported

    @googlenesthelp your customer support has been nothing short of horrific. 3 weeks trying to resolve an issue, waited over an hour on hold, then disconnect with no call back. This is very disappointing

  • SarahCrowe_3 Sarah Crowe (@SarahCrowe_3) reported

    @googlenest our thermostat malfunctioned (a faulty wifi chip) after only 2 years, a common issue apparently, but after talking to support I was told to bad your out of warranty we can’t do anything and to buy a new one! I am not happy with the “support”.

  • kumarutkarsh_ Kumar Utkarsh (@kumarutkarsh_) reported

    I’ve been trying to set up a brand new Google Nest Mini using an iPhone 11 for the past 3 hours but I haven’t been able to. The guys at Google support have been absolutely clueless about this as well. Please help. @madebygoogle @googlenestmini @googlenesthelp

  • LordRonaldBo BoKnows146 (@LordRonaldBo) reported

    Hey @Google this whole @googlenest transition is a **** show......change things over to Google Home, sure....but things, specifically with the camera is so much worse now

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