Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • PlayfulQuips Playful Quips (@PlayfulQuips) reported

    @googlenesthelp my brand new nest can’t find my WiFi network. It just keeps searching! Help!

  • jim_yarborough Jim (@jim_yarborough) reported

    @googlenesthelp my Nest UK gen2 thermostat is not controlling my heating . It says heating is off but the heating remains on. No error on display and all seems to be okay but heating remains on.

  • bstaros brandy (@bstaros) reported

    @Google @googlenest @googlenesthelp I hope you’re never without heat due to a faulty system with no help! My house is freezing and no one is following through with what your saying you’ll do! Make this right for your customer!

  • tioantawibawa tio anta wibawa (@tioantawibawa) reported from Pasarrebo, Daerah Khusus Ibukota Jakarta

    @googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.

  • Vargs120 Jim Vargo (@Vargs120) reported

    @googlenest Why is your #tvos app for @appletv such garbage? Never works. Why would I ever buy another one of your products? #nest #AppleTV

  • ToolstationUK Toolstation UK (@ToolstationUK) reported

    @scoutfarmjim @googlenest Good afternoon Jim, I am sorry to hear that you have experienced an issue with your Nest Cam IQ Outdoor. Can you please provide me with more details on the issue so I can feedback the information to Buying and Marketing team. Kind Regards, Filip

  • underwaterryan Ryan Offord (@underwaterryan) reported

    @googlenesthelp Over the last few days my doorbell keeps going offline. I have a number of Nest products which all stay online along with everything else. The doorbell is within a decent distance of the router and nothing my side has changed. Also have 900mbps. Why offline ?

  • HuntsmanHannah Hannah Huntsman (@HuntsmanHannah) reported

    @googlenest my new Nest Mini won’t verify my address. Any way you can help me with this?

  • belsey93 Steve Belsey (@belsey93) reported

    @googlenesthelp i have a nest thermostat that has worked great for the past 6 months. It recently lost its wifi connection and I can't get it to reconnect. It just searches and doesn't see any networks. All other devices in the house work fine. Can you help??

  • stamourj Justin St.Amour (@stamourj) reported

    @googlenest you folks really need to add nest aware 1st gen support back or offer a 2nd gen subscription that’s actually comparable. Your support team needs some teeth to actually deal with customer issues instead of punting people down the line.

  • tr3yg12 Trey (@tr3yg12) reported

    I love @googlenest products but I may have to switch after how hard they’re making it to pay them. I can’t upgrade or subscribe to any service and no one knows how to fix it #theworst

  • SrslyJosh Antifascist Josh Anderson (@SrslyJosh) reported

    @googlenesthelp Did ya’ll really kill my nest aware subscription because I didn’t migrate to using a Google account to log in? That’s sleazy as ****.

  • realandyrosser Andrew (@realandyrosser) reported

    @googlenest my heat link box is broken. There is no UK support phone number or support chat. How can I get a replacement part

  • MSmith81395533 Martin Smith (@MSmith81395533) reported

    @googlenesthelp There is no damage, it just randomly stopped working. I have 2 iq outdoor cams so by switching all parts over i could tell its definitely the long power cable that is the problem.

  • Aviral_AKD Aviral Kedia (@Aviral_AKD) reported from Rānīganj, West Bengal

    @googlenest I am writing this as because my issue is still not resolved my nest mini unexpectedly removed the wifi connection and its not getting connected after that even after performing a factory data reset and reinstalling google home app Issue id:2-0725000031113

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