Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Finchley, England | 2 |
| Dallas, TX | 1 |
| Orangeburg, NY | 1 |
| Birmingham, England | 1 |
| Orange Park, FL | 1 |
| Tower Hamlets, England | 1 |
| Silver Spring, MD | 1 |
| Pontypool, Wales | 1 |
| Sutton Coldfield, England | 1 |
| Gainesville, FL | 1 |
| Melbourne, VIC | 1 |
| Denver, CO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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newamerykahn
(@newamerykahn) reported
@googlenesthelp Therefore, trying to connect say to my Sonos speaker or TV is not possible bc my iPhone is not recognized. From my research, the problem is with the IP address. I’ve tried to prioritize my iPhone & give a static IP address but this does not help.
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Nireus
(@Nireus) reported
You @googlenest heatlink goes down (no lights) and you find out you have to replace the whole damn thing, thermostat and heat link need replacing!? I’m good is that for the environment @googlenesthelp let alone my bank balance, only installed Dec 2019 too
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shoffmanrighteousone
(@hoffman_stacy) reported
@googlenesthelp $189 for a piece of crap that won’t connect. Never again. Garbage product
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Kevin
(@bklyndodger74) reported
@googlenesthelp My Nest Thermostat's WIFI mysteriously stopped working. It sees no networks. I followed all the recommended steps. My other Nest sees networks in area. This seems to be a known issue for this product. Please help.
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C
(@rryp0tter) reported
@googlenesthelp Well the app kicked me out about 5 times before I gave up last night. Some type of error. And I have a lot of trouble with setting up the sensor and getting my thermostat to pay attention to that sensor and keep that room at the temp I want - which is the sole reason purchased.
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jenni
(@sunshinejennni) reported
@googlenesthelp Private message so no one else can see that you won’t help me? I don’t like that option 😒 I’ve done everything you told me to do over the phone, you won’t send me a replacement. So what else is there do discuss?
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Engineerisaac.com
(@Engineerisaac) reported
I think @googlenest has a cost issue. Their product line has to be losing them money. The new product line is an effective downgrade disguised as an new product. It is very likely Google has expanded beyond its profit and now trying to recoup
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JustCB34🎶🏀
(@JustCB34) reported
The pronunciation of @IamAsiahn by @googlenest is not what that is. 🥴 How do we fix this? It would be really nice to say her name and it not give me Ozzie Osbourne. 🙄 @googlenesthelp —this is an serious inquiry.
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Jenna Gerstein
(@JennaGerstein) reported
@googlenesthelp app is down
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Mr Jones (Short Term Rentals)
(@Mr_JonesAndMe) reported
Thermostats We are fans of both @googlenest and @honeywell. Both allow you to remotely monitor the temperature settings of your STR and you can turn the system up or down depending on when your property is vacant to help maximize revenue 8/
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Greg Tannen
(@gregtannen) reported
@googlenesthelp @googlenest Nest camera is down - which seems to happen very few months? When is this getting fixed? This is our baby monitor, so...this is not great.
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Paul Lomax
(@PaulLomax) reported
@googlenesthelp I have 5 cameras. They’ve all been restarted. I’ve even disabled and re-enabled face detection. As you can see in the example, the view is fine. The problem started when I added Google-made products rather than just Nest ones (ie some use the Google Home app not the Nest app).
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Neil Holdstock
(@neilholdstock) reported
@googlenesthelp - do you have a phone number (uk) I can call to trouble shoot a nest thermostat please? I’ve tried everything in every online page and forum, and the wife moaning about being cold is really beginning to grind my gears.
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philbert
(@phi1bert) reported
@GoogleHomeUsers @googlenesthelp Every dev that cons 2 my WiFi network adds 2 devis lst When disconnects Offline entry is left in dev lst Forever! I've 133 such devs & no way 2 remove Scattered among 68 active devs impossible 2 manage network Please add Remove Dev by Pause Dev
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newamerykahn
(@newamerykahn) reported
@googlenesthelp The issue is persistent so everything you offer is only temporary. The software between Apple & Nest Wifi does not appear compatible. I’m sure the wifi connection likely drops or the IP address isn’t identifiable on the Google Home network to some apple devices..
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