Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jimmylands Jimmy J (@jimmylands) reported

    Why do I have to restart and reconnect my Spotify account on my Google nest speakers every time I want to play music!!?? Someone @googlenest or @Spotify help me it is driving me insane!!!!!

  • parmar_dhawal Dhawal Parmar (@parmar_dhawal) reported

    @googlenesthelp Could you please help me with my Google Nest thermostat...It suddenly lost connectivity to wifi and now it doesn't recognize any wifi networks..I followed all the troubleshooting steps and reset router and nest too but nothing works. Could you please look into it?

  • PennyMathis16 Penny Mathis (@PennyMathis16) reported

    @googlenesthelp My phone will not connect to the Nest thermostat. I have asked for help many times but no reply.

  • aar0nsadler A-A Ron (@aar0nsadler) reported

    @googlenesthelp Don’t worry @googlenesthelp, I’m already an hour and a half into talks with the support team. I don’t expect to fix the problem. Not because of anything to do with support help, they’ve been great, but simply because your product sucks.

  • NickMillerUK Nick Miller (@NickMillerUK) reported

    @googlenest previously we used IFTTT to call people when smoke was detected, this way we could keep an eye on vulnerable family members and help them to stay safe. Since you deprecated “Works with Nest” and didn’t provide a replacement, we can’t any more.

  • raphalph raphael (@raphalph) reported

    @googlenesthelp my nest thermostat is not finding my wifi whatsoever. i have tried restarting it, tried restarting my wifi modem, tried connecting to my wifi using other devices and it finds them perfectly fine, i tried a wifi hotspot. nothing works, how do i fix this?

  • ash_ban Ashutosh (@ash_ban) reported

    @googlenesthelp I have an apple device. Tried reinstalling as well. I would like to return the nest cams as I don’t want to wait around till you solve the problem. You need to allow users to manually select the wireless network in case assisting devices are not found

  • renaasi bina (@renaasi) reported

    @googlenest can you help me get my account back? I need to see the camera from my phone. My account is associated with my old number so I can’t get in because of the 2factor authentication. This is ridiculous bc it sends codes to the old number which I don’t have access to

  • Wiseman36 OnlySams | Premium Content (@Wiseman36) reported

    Hey @googlenesthelp I appreciate your team taking 22 days to identify my doorbell issue, finally agreeing with my first cause. In the time it took for the team to agree, the warranty expired and now I'm being told I have to buy a new one...

  • wpallen1169 Bill Allen (@wpallen1169) reported

    @googlenesthelp I have a Nest learning thermostat that lost connection to WiFi and says it can’t find any networks. I’ve tried resetting the thermostat and I’ve rebooted my router. Still nothing. Heard this is a common issue with these devices. What can I do?

  • orenjacob Oren Jacob (@orenjacob) reported

    So we bought this house with @googlenest thermostats in it 1.5 years ago, I finally caved and tried to connect them to my network to debug heating issue, and I'm now confused.. Nest app? Google home app? Why am I being asked to change my default browser? Argh. Help.

  • Lallyrs1 S L (@Lallyrs1) reported

    @googlenest terrible customer service, a week without heating as their Thermostats are rubbish! Case ID [4-8914000032364]

  • Pacifist_86 Josh (@Pacifist_86) reported

    @oldestsole @googlenest @jmwein I feel this to my core. New house has 4 Honeywell thermostats and we loved our Nest thermostat in our old house (which worked great with a G-suite account). Went to setup the first Nest in the new house and hit this error. Now what?! 5 Chromecasts, 2 Nest Cams, 4 Nest Wifi...

  • HiddenAgenda420 MJ (@HiddenAgenda420) reported

    @googlenesthelp I have a wired doorbell camera, a nest outdoor IQ, and today just got a camera with floodlight. No errors, they just time out and say there must be an error.

  • hua2501 Zhen (@hua2501) reported

    @googlenesthelp My nest have network issue . We try everything we can try ! But still issue . And I checked all the information, it mean it’s your nest technically problem ! Could you send me the replace one . Thank you

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