Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TauntannAnn Angie (@TauntannAnn) reported

    @googlenest I have tried that it says command error

  • NathanVance1 Nathan Vance (@NathanVance1) reported from Trophy Club, Texas

    @googlenesthelp Hi, I am in the USA. This has been going on for a year. I’ve fixed it before by doing a hard reset on the advice of your support before, but it only worked for about a month before the problem intermittently popped up again

  • sandiek sandie (@sandiek) reported

    @googlenest yep. Never touched it. I just realized it did eventually stop, but I had the same issue last night. I'm trying to find another tv app with a livestream to test to compare. Far as I can tell it only shows up when casting (as opposed to native UI)

  • jovanik21 Nik Jovanovic (@jovanik21) reported

    @googlenest your website chat function is not working. Need help with Google nest wifi product selection for my unique situation. Please help!

  • xthecurlywurly Xanthe Dawson (@xthecurlywurly) reported

    @googlenest help! Two kids under 5 and no heating and it is cold! The heatlink of the gen2 thermostat is not connecting despite a factory reset and pulsing blue lights! Helppppp! No idea what we do next, we can’t heat out house and in the uk in winter....

  • davidhkelly David Kelly (@davidhkelly) reported

    @googlenesthelp how can the hot water show “off” on the app at a moment when it is set to on per the schedule ?? Have had nothing but trouble with this so far

  • abraham Abraham Williams (@abraham) reported

    @googlenest Youtube and CBS apps worked without issue today. It's a Chromecast Ulta. After restarting the Chromecast and foreclosing Disney+ app it started working again.

  • byWilliamLeigh byWilliamLeigh (@byWilliamLeigh) reported

    Nest WiFi does NOT work. I’ve exhausted all options and resources to rectify the problem to no avail. @googlenesthelp can you please send me a replacement unit.

  • xCael bob (@xCael) reported

    @googlenest Everybody is having the problem not just me and I have no issues with casting any other app to any other place lots of complaints about this on reddit nobody can get Amazon prime to work properly even after uninstalling and re installing

  • garratt_al Alan Garratt (@garratt_al) reported

    @googlenest Thanks for replying! It’s right next to the router and it’s been doing it since I got it back in September. It just says “help I can’t find the wifi”. I can’t reconnect it in settings, I have to reset and set it up from new

  • HairCutsDontLie HairCutsDontLie (@HairCutsDontLie) reported

    @googlenesthelp My door bell failed and was replaced under warranty. I have the Gen 1 Nest Aware for $50/yr. I contacted support and told me the only option is to cancel my subscription and subscribe to the newer plan for the replacement which costs more. Terrible policy!

  • Eddyc85 Eddyc85 (@Eddyc85) reported

    @googlenest I've had issues with Chromecast for awhile but this particular issue has been going on for a week and it's right by the router.

  • NathanVance1 Nathan Vance (@NathanVance1) reported from Trophy Club, Texas

    Really tired of my @googlenesthelp thermostat showing offline in my app when it shows that it’s connected to the network on the actual thermostat. Previously was an intermittent problem, but now has been doing this for 3 days straight

  • ant_ny97 Anthony Pham (@ant_ny97) reported

    @googlenest I’m having trouble with connecting my two accounts. Followed all the steps but instead of connecting my nest home and google home. It’s making a new home each time. #TechSupport

  • ahmadsajid1989 Ahmad Sajid (@ahmadsajid1989) reported

    @googlenest Sure, but from my understanding it's problem from the app side. Because I can cc with Netflix or from any other apps.

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