Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Dadto16kids Shannon Talley (@Dadto16kids) reported

    @googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.

  • ShariWeech Shari Weech (@ShariWeech) reported

    @googlenest has the worst customer support on this planet. It has now been a month that I’m without my thermostat while waiting for their ‘team’ to get back to me. #saveyourmoney #googlesupportsucks

  • Dadto16kids Shannon Talley (@Dadto16kids) reported

    @googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.

  • Georgiatalker Jumping Jack (@Georgiatalker) reported

    @googlenesthelp Nest protect gen2 suddenly shows offline from wifi in the current iPhone nest app. Nothing I do allows wifi to connect but device says all is fine. Nest does not appear in IOS 14.3 privacy>network access so cannot set wifi data. Help?

  • TullyJillian Jillian Tully (@TullyJillian) reported

    @googlenest @googlenest Hi there. I appear to have a problem with my Nest locating my wi-fi?? Every other gadget connects no problem but over last few days my nest has lost connection. Tried all recommended tips you offer but it still won't work Any other ideas or advice?! 🤔 TIA

  • MaartenWigman Maarten (@MaartenWigman) reported

    @googlenesthelp Do I lose all my settings? Sounds heavy. IOS user. As mentioned. Doorbell push notifications working smoothly. Not working on iPad and iPhone currently.

  • ShariWeech Shari Weech (@ShariWeech) reported

    @googlenesthelp And I'll be continuing the conversation here as well until I get resolution. Other people need to know how terrible your service is when considering buying your products.

  • kathitwits KATHLEEN DAHLSTRAND (@kathitwits) reported

    @googlenest so i need help...I got this message.. "Action required You are not using one or more paid subscriptions. You may no longer be a member of a home, or a home was deleted. Nest Aware (Leland) Yearly plan Renews 7/8/2021 Cancel" Why am I not getting this account I pd for

  • carlo3999 Carlo (@carlo3999) reported

    @googlenesthelp app has been offline for 40 minutes and wifi network connection has no problem. Is there a nest outage? This is Aurora, IL.

  • OriginalPendler Original Pendla (@OriginalPendler) reported

    Hey @googlenesthelp, why am I not able to use #digitalwellbeing on my Nest Mini in Slovakia? I need to set downtime for the kids, desperately. Please help.

  • bryanrbeal Bryan Beal 🎧 (@bryanrbeal) reported

    Does anyone else use @googlenest cams and just get the blue spinning wheel all the time when trying to view your cams in the app? This has been an ongoing problem for me.

  • MaartenWigman Maarten (@MaartenWigman) reported from Heemskerk, Provincie Noord-Holland

    @googlenesthelp Issue started 2 hours ago and was working well got for the last 6 months (installation date)

  • MaartenWigman Maarten (@MaartenWigman) reported from Heemskerk, Provincie Noord-Holland

    @googlenesthelp GD, suddenly my Nest Doorbell push notifications are coming in with a delay of 20 minutes. It only concerns the recognised activity notification, doorbell ringing notification works well. Help

  • DadSoonersData MD (@DadSoonersData) reported

    @googlenest A while ago honestly - just got busy and forgot about it. ~ 2+ months? Just 1 Google Home. As far as type - it's the traditional Google home (not the hub). Does that help?

  • carlo3999 Carlo (@carlo3999) reported

    @googlenesthelp After 3 hours of being offline it just went back online. Thx

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