Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Rinaudo
(@NYCGuy1327) reported
@googlenesthelp There is no light at all. It’s off. It’s worked with no problem for 2 years…I’ve tried checking the wires and manual and powering down and restarting the breaker it is on. Everything powers back on but the doorbell
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Retro Zapper Gene
(@Andre_Cook_Jr) reported
@googlenesthelp my thermostat won't connect to wifi anymore and keeps changing temperature to really cold or 90 degrees before the wifi issue. I've fallowed all of the troubleshooting steps please help
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crazyray™ since 2001
(@therealcrazyray) reported
@googlenesthelp 3 units. Gas-Hot Water & AC. Worked fine for 3 years. Now one is giving me n72 and only AC works. Unit has clean wires (checked, stripped, put back into place). Said next has a c-wire, voltage is constant and not an issue.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
Hi @googlenesthelp! I switched two rooms (bedroom and second bedroom) and renamed their corresponding lights. It shows ok in the app but when I give a voice command it always toggles the second bedroom light on/off never the "bedroom" light, no matter what I do. How to fix?
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Manish Kumar
(@ManishK60499795) reported
@googlenest I had a problem with my recent purchased nest doorbell battery, it has been 3 months and no help from customer. Your customer service is pathetic! reference your case number is 0-9729000031263 Looking forward to hearing from you.
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp I’ve been experiencing an issue with my thermostat for over three weeks. It refuses to connect to the wifi and it’s in the same room. I have TVs cellphone laptops nest doorbell ring and they’re all connected however the thermostat refuses to. I NEED HELP!🤬
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.
(@madtantrik) reported
@googlenesthelp Nest learning thermostat. “Thermostat offline”. “Unable to connect”.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp The problem is I make changes on Google Home and on Tuya but Google Assistant won't sync the new information even if I use "sync all devices" on each and every Google Nest Hub / Speaker. I'll try the power cycle to see if it helps.
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Manuele R. Pennisi
(@FaintlightWolf) reported
@googlenesthelp want to report a really bad case that is still going for a faulty 3rdGeneration heatlink:so far I have been harrassed by a SeniorAgent,and been lied by a Manager(that apparently can't manage his day to day schedule).What can I do? Dealing with this since Saturday
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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Tim Tranter
(@Hg80UK) reported
@googlenesthelp been waiting over 22hrs for you to process my ticket. Heat link isn't working, have no heating! To make matters worse it happened while all at home due to my child testing positive for COVID! Really upset with your poor support and lack of empathy in this matter.
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp Nest Learning. I just did my research and the code is w5. Apparently your organization has been aware of the faulty hardware issue. This cannot be corrected (hence why attempts have failed) i need a new thermostat immediately
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Also, sometimes I buy and return a device I didn't like, Google seems to keep some phantoms hidden and complain from time to time device X or Y isn't found, but it's not listed for me to remove so I keep getting those error messages.
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steelgrooves
(@capitaltechno) reported
@kris_roge @GELighting Sorry to say but your Google Home is the real problem. Been using C by GE for years and connectivity issues always rooted in @googlenest so called made for Google’s BLE module. 🙄
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