Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ciprian
(@cipnt) reported
@GoogleNestHelp Why do you still not support #OpenTherm when multiple Nest thermostats are used to control multi zone heating? Not supporting a digital communication channel between thermostat and boiler is not "smart" at all. This is a software issue, why hasn't this been fixed?
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corgilyfe
(@corgilifematter) reported
@googlenesthelp I just rebooted it, I'm in the US. It seems to me like an assistant issue
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Have tried tapping to edit/adjust the existing value. Have tried deleting/recreating schedules entirely. Once deleted, you can't recreate with new values. Have tried on 8 different Nest cameras, and they all have the same issue. Multiple users on Reddit reporting the same issue.
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Rachel Katz Carey
(@RachelKC) reported
@googlenesthelp Good morning. It’s 8 hours later. The smoke detector is in our living room, disconnected & with no batteries. Yet it just sent me ANOTHER notification that there are emergency levels of smoke in the bedroom. Dear reader, I’m in the bedroom-no smoke. I’m in the western USA. HELP!
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be the void
(@become_nothing) reported
@googlenesthelp hello! My Google nest will not connect to wifi! Just started happening... Everything else in my home is working. Did basic troubleshooting. Nest can't find network at all! Any help???
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mtzlblk
(@mtzlblk) reported
@googlenest My Chromecast Ultra, Home Mini & Nest Hub all integrated fine. Cancel Gsuite and stop paying? Probably not, but I will at least look into options. Dump Nest Thermostat and eat the $230 I paid for it? Probably..and post several low ratings with reviews to help people avoid same
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Amanda Oleski
(@AmandaOleski) reported
@googlenesthelp my husband & I have spent almost 3 hours on calls w/ your customer service & sent numerous emails back & forth, trying to resolve a doorbell camera issue. No answers - it’s been almost 2 weeks. I call & I’m back at square one. This needs to get fixed.
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corgilyfe
(@corgilifematter) reported
@googlenesthelp 311 didn't work either. And isn't @youtubemusic your own product? How does your own service, which I'm paying for, suffer compared to 3rd party services? Wtf?
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Ryan
(@saint0r) reported
Apparently @googlenest Google Nest has a bug that keeps changing my A/C temps on it's own, moving the temps to 90. Zero fixes online. Support doesnt have a fix and seems shocked by this issue, despite numerous complaints of this same issue online everywhere.
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Alex
(@AlexPetringel) reported
@googlenesthelp it's the white lds. they're blinkin as same as they are searching for a device, but the problem is that it's not responding neither to the microphone push button so I can't reset it at all.
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Mahmoud Abdel-Fattah
(@m_abdelfattah) reported
@N_Peart @googlenest @jmwein I have the same issue, with YouTube Premium and Nest!!
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Highest Grades
(@Buginian) reported
@googlenesthelp I don't need help. I need a fix, which I doubt any amount of DMs will fix.
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B
(@not_stopp1ng) reported
@googlenest @SantanaSamuels Mine says offline when I go to app…says online on thermostat
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ian
(@martenIRL) reported
@googlenesthelp Still not working. 😣
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subrata
(@subrata_m) reported
@Google @googlenesthelp Nest protect gave false smoke alarms and woke up everyone two times in the night. This is very frustrating and absolutely scary when you can’t ignore an alarm and then resulted in being a false one. Need immediate help to address that.