Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Darren
(@DarrenWandless) reported
@googlenesthelp any date on a fix for the Nest camera drop outs? It’s not my network so don’t even suggest resetting it. The cameras fail.
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Matt (ssmmdd) #FBPE 🔶
(@ssmmdd84) reported
@HiveHelper The Save button is constantly showing the spinning loading icon so I can't save any changes. Your radiator TRVs are crap and the app is slow and useless. @BritishGasHelp you have the money, spend it and make Hive what it could be before @googlenesthelp beats you!
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Will Sansbury (he/him)
(@willsansbury) reported
@googlenesthelp can you help? No wifi setting in google home app on iOS anymore, so I can’t manage my google wifi mesh network.
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Ravi Mistry
(@Scribblr_42) reported
@madebygoogle @googlenesthelp I’m having trouble with my Heat Link, it’s stopped lighting up & receiving any signals. Can you help?
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Kurtis Haas
(@HaasKurtis) reported
@googlenesthelp I have identified 2 devices that are not supposed to be connected to my network. MAC addresses: a2:e0:e2:67:be:3c. ae:49:ab:1d:56:52. Both have used my own personal device name. How do I block the devices in the Google Home app? Secondly, who can help me ID them?
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Jin
(@jinshen_cn) reported
@googlenesthelp @MyrnaBreitbart my nest thermostat is offline too. It shows offline on the phone app as well as on the web page.
-
Kites, Cops, Coffee
(@Dadtagonist) reported
@googlenesthelp I've done every troubleshooting step I can find, and most recently I've reset each device to factory then deleted and made a new "house". Same issue.
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Snaggs_appusseven🃏🕹🎮🍀
(@snaggs816bit) reported
@PwnProblems @googlenest I seen you saying that was terrible.
-
karen ann ivory
(@67ives) reported
@googlenesthelp my nest app keeps saying offline but my thermostat is online? This is happening nearly every day!!
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Andrew J Mayar
(@Andy_J_Mayar) reported
May I have a little help from all you @googlenest installers please? Just installed two at a customers house, he’s a little annoyed that heating Is coming on at 4:30am when it’s not set till 6:30am. Is there any way to turn thermostat down below 9degrees to stop this happening
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp I had to restart the office speakers because only one was working and now they won't play any music! These are garbage.
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David
(@David14001391) reported
@googlenesthelp hello, my nest all of a sudden will not connect to my wifi. I have tried all the fixes and still won't work. Please help
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Mr. Rautela
(@vivekrautela01) reported
@googlenesthelp This is my first case ID from this morning related to the issues and the technician helped me with troubleshooting and ordering a replacement for my nest thermostat. The replacement url I received in my email is not working.
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Ashe Electrical Ltd
(@asheelectrical) reported
@googlenest hi im not sure whats happening over there at nest but seems like there are no phone numbers to call anymore for help, does anyone want to deal with a problem I have the old fashioned way
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Akita
(@PwnProblems) reported
@snaggs816bit Nice, I’m on my second smart thermostat, had a @googlenest before, worst product I have ever, ever, owned. Just never purchase a Google Nest if you enjoy a relatively stable level of sanity.