Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp It has been installed since end of June. Rebooted router and wi-fi. Rebooted nest. Nada. But you know about this issue with nests disconnecting from wi-fi. And I told you I went through all the steps. What gives?
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Tom Hernandez
(@tomsniper) reported
@googlenest @SantanaSamuels I am having the same issue with my Nest thermostat I got it 2 weeks ago, and I am getting tired of that. In the app shows offline, but it is online it self. I don’t think is a wifi issue, because I have smart lights, several google nest screens and a roomba.
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp I’ve been experiencing an issue with my thermostat for over three weeks. It refuses to connect to the wifi and it’s in the same room. I have TVs cellphone laptops nest doorbell ring and they’re all connected however the thermostat refuses to. I NEED HELP!🤬
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John Mooren
(@johmoo) reported
@googlenesthelp plumber has investigated issue with heating and concluded our 3rd gen Nest thermostat is at fault. What is guarantee on them? Stopped working all of a sudden.
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp I think I got it fixed thanks to your help. 👍
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I can control them using Tuya App (they're mostly from LSC) and I can also control them using Google Home's interface on my phone. Voice commands are the ones that seem to be broken and Google Assistant always thinks I am operating the Second Bedroom even if I try to...
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I also have a neat doorbell as you saw from my last compliant. It is failing too. I brought both 2 years ago (August 2019). You guys told me it was sun damage and that you won’t help me further.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Yes. I’ve tried everything but I can’t get any wifi signal out of the thermostat. The help docs on Google’s site were not helpful.
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ᴹᵃᵗᵗ
(@HearITfromMatt) reported
@googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.
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sleepytime768
(@newsbabes313) reported
@googlenesthelp hi my nest thermostat can’t connect to any WiFi network anymore. How do I fix this?
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp I will likely delete my entire home and start from scratch but I felt you needed to know this needs to be fixed since I will only solve my personal issue but your platform will stay glitchy.
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Ali Mason
(@alimason) reported
Despite having been promised a call from @madebygoogle @googlenesthelp within 48 hours we've heard nothing. No heating and no sense of when the problem might be fixed. Again: think long and hard before getting a Nest thermostat.
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Richard Holmes
(@Richard14679086) reported
@googlenesthelp Thanks for the response. Yes I’ve tried multiple different sockets and no luck. Same issue. I am using the official charger, yes. Any other ideas? I can see some other users had similar issues?
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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