Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Bowes
(@coppertop2077) reported
@googlenesthelp I’m having issues with my nest thermostat. Randomly this morning it decided to not be able to connect to WiFi. I see from some Googling this is a common fault and is clearly a hardware issue. Can you please help.
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NickJames
(@BarberNickJ) reported
@googlenest it ******* shuts off every night. It’s the biggest piece of **** I’ve ever purchased. If I have the heat set to hold on 68 all night why is it 60 in my business when I walk in. Biggest piece of **** I’ve ever spent money on
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Dr. Kathryn Brito, PT, DPT
(@KathrynBrito) reported
This is the 3rd winter in my home, & it wouldn’t be winter w/out a heat issue. Thanks @googlenest for dying without warning. Even better, the warranty expired on Christmas, which is when I got it as a gift. Thanks @Google. Shoutout to my @Columbia1938 jacket for keeping me warm
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Naveen
(@naveenmadhawa) reported
@googlenest your downtime settings not working I want block YouTube on my nest hub max
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Gen Ness
(@generic5555) reported
@googlenesthelp You've billed me for a Nest thermostat that you shipped to a random stranger. No one at your organization seems willing to correct this error.
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Al Barclay
(@alhimself) reported
@googlenesthelp Hi! Help! My Nest thermostat has suddenly stopped being able to find my WiFi network. I've tried resetting it and my router many times but nothing. My phone connects to WiFi standing next to it and I've even moved the router next to it and no difference...
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Walmory
(@Joaozinho_0) reported
@googlenest hello I have one of your products and he is not working properly I’m trying to connect to network and this is not working I did all recommended steps but my product don’t get to find any Wi-Fi network can you help whit that ?
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Bunnymoon 🐰
(@kskaushal906) reported
@googlenesthelp hi my google nest is not working with my wifi at all. It was working initially, but for some reason it can’t find the wifi in my home at all
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Francesc
(@shawe) reported
@googlenest @_JayAtkinson Is there any solution to this problem? Because knowing that it has a manufacturing defect for 3 years or more, it is not noticed anywhere nor has it been withdrawn from sale.
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Ash Divecha
(@ashdivecha1) reported
@owletbabycare Hog wash, your support team have been utterly useless. We’ve had this issue over and over again. This time I’ve had enough because the camera is completely gone from the app. How buggy can one system be And we have @googlenest cams everywhere else in our home, they run flawlessly
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David Croxson
(@deejaycrox) reported
@googlenesthelp Is there no help at all beyond asking me what type of thermostat I have and where I am?
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NickJames
(@BarberNickJ) reported
@googlenest is the biggest piece of **** you could ever buy for your house don’t ever ever do it in your life. Save yourself.
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Frank Plunkett
(@frankplunkett) reported
One problem having my @googlenest smart thermostat in the dining room is that it thinks noone is home unless I walk by it. Lol.
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Jessica Rachel
(@JessBurgess_) reported
@googlenesthelp My Google nest mini will not play any radio stations. I've tried different commands but the nest says it will play said radio station but goes silent. Tried a factory reset etc. but still does not work. Is this a common fault? Any advice to fix this?
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Michele Buckler
(@mjbuckler) reported
@googlenest - you are just the worst. The frequent need to re-sign into my account to access my camera and thermostat - and the lack of compatibility with Alexa - is driving us to pull your products and send them to recycle.