Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Alemayheu
(@SamAlemayheu) reported
@googlenesthelp It is 3rd Gen. stared to have the issue yesterday and I tired everything. I have two of them, the other one is working fine.
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Randi
(@Ideus04) reported
@googlenesthelp No error codes. Just keeps “Searching”. It’s about 20 feet from my router.
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Eric M
(@tygr20) reported
@googlenesthelp I'm having an issue setting up my Nest Hub- it's stuck on the Link account screen and refers me to the Google Home app, but there's nothing there. I have existing Google Home devices so this should've been an easy setup...
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Christina
(@christinamartz) reported
@googlenesthelp told me to buy a new wire base. I did, and still not working. I should’ve just called the AC guy in the first place. It’s so hot 🥵
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Sam Alemayheu
(@SamAlemayheu) reported
@googlenesthelp problem with my nest thermostat
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Jorge Ortiz
(@jorgeortiz12) reported
from
Manhattan, New York
@Google @googlenesthelp are really tough products to work with. Always crash, hardly works without a full reset. So frustrating.
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Linda brown
(@Lindabr84194095) reported
@googlenesthelp my nest will not find any wifi networks . Stopped working about 2 weeks ago. Every other appliance in house finds wifi straight away. I have reset and typed in wifi name and password so many times. At a loss what to do now. Can you help please. Thank you.
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drew
(@drewbee24_) reported
@googlenesthelp I would like some help with a nest audio charger not working pls
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TG
(@tarkenllc1) reported
@googlenesthelp need help with Nest thermostat. Cannot get to reconnect to wifi. All other devices connect. No luck with Nest???
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Denise
(@dsv107) reported
@googlenesthelp My phone has been in the house for days..lol.. It is learning thermostat.. has been happening for a couple of weeks..initially thought I didn’t set it on the thermostat but I checked today..problem is it is upstairs and I work downstairs
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Chris Simpson
(@simplechris) reported
@googlenesthelp It’s the infamous w5 error. Now, even after a full factory reset the unit seems unable to detect _any_ Wi-Fi network. Unit model is the Backplate-6.5
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Zeeshan Javed Hafeez
(@zjhafeez) reported
@googlenesthelp I followed all the steps on your support site. Also, no changes to the network as my nest thermostat upstairs is still working as is my Doorbell. Also, no issue with any of my other devices…
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Martin Raphael
(@MartinRaphael_K) reported
@googlenest @Google @GoogleIndia 5 weeks into reporting an issue with Google Nest Hub. Customer Diagnosed and confirmed replacement by redington, its been 5 weeks, no contact, update. Very disappointed !!!
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Brandon Diemer
(@badiemer) reported
@googlenesthelp I have a nest thermostat that will not connect to my WiFi network. I have reset it, my router, modem multiple times over the last week. Taken the unit off to power it completely down multiple times. It just will not find any WiFi signal when searching.
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Max
(@maxb_nyc) reported
@Lindabr84194095 @googlenesthelp I am having the same issue. Followed the troubleshooting instructions to the dot multiple times, to no avail. Three nest devices on the same wifi, everything worked perfectly for about a year then one stopped working, so it is definitely a Nest issue, not a wifi issue.
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