Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bensalem, PA 2
Sannois, Île-de-France 1
Herndon, VA 1
Houston, TX 1
Fort Lupton, CO 1
Albuquerque, NM 1
Beulah, MI 1
Clementon, NJ 1
Santa Cruz, CA 1
San Francisco, CA 1
Duncan, BC 1
Zürich, ZH 1
London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ashdivecha1 Ash Divecha (@ashdivecha1) reported

    @owletbabycare Hog wash, your support team have been utterly useless. We’ve had this issue over and over again. This time I’ve had enough because the camera is completely gone from the app. How buggy can one system be And we have @googlenest cams everywhere else in our home, they run flawlessly

  • Arturinio2 Arturinio (@Arturinio2) reported

    @googlenesthelp My Google Nest was not connecting to wifi so google sent me a refurbished one for free if I return the broken one. So I returned my thermostat via ups and have proof of delivery but Google charged me full price for the refurbished thermostat.

  • markmacdonald markmacdonald (@markmacdonald) reported

    @OcaptMyObvious @googlenest Good luck getting any help.

  • KathrynBrito Dr. Kathryn Brito, PT, DPT (@KathrynBrito) reported

    This is the 3rd winter in my home, & it wouldn’t be winter w/out a heat issue. Thanks @googlenest for dying without warning. Even better, the warranty expired on Christmas, which is when I got it as a gift. Thanks @Google. Shoutout to my @Columbia1938 jacket for keeping me warm

  • MagicFan90 PAOLO HIMOTHY NAPOLEON JAMES BANCHERO ENJOYER (@MagicFan90) reported

    The @googlenest is the biggest piece of garbage and waste of money I’ve ever had. What a piece of trash.

  • MNMilky82 Mark N. Mielke (@MNMilky82) reported

    @googlenesthelp Upon further inspection the device appears to be broken. It seems paint somehow got inside the unit. Any chance you’d replace this for me?

  • rhymiz Lemi Boyce (@rhymiz) reported

    Worst decision I ever made was to buy a Nest Security system from @Google @googlenest. Depreciated less than 2 years after owning it. What a joke. A security system is not a phone that you should trade up every 2 years

  • TheMaje_Gaming TheMaje (@TheMaje_Gaming) reported

    @googlenesthelp Having an issue with my Nest Thermostat. Its stopped connecting to the Internet.l've tried multiple things to fix it: Factory/Hard reset my Nest Reset my router Confirmed my I have 2.4 and 5ghz signal Used a wireless hot spot Please advise on what can be done.

  • Lady_FeLee treacherous Fe (@Lady_FeLee) reported

    @googlenesthelp My app is always offline. I have to reset the nest basically everyday. Nothing wrong with my wifi so it’s not that

  • Sumanth027 Sumanth Shyam (@Sumanth027) reported

    @googlenesthelp hello my nest thermostat refuses to connect to the internet. I have tried all the steps discussed in google support forum and the only solution that worked was to replace the device itself. Can you please help!!!

  • Joaozinho_0 Walmory (@Joaozinho_0) reported

    @googlenest hello I have one of your products and he is not working properly I’m trying to connect to network and this is not working I did all recommended steps but my product don’t get to find any Wi-Fi network can you help whit that ?

  • _LegendPhoenix Legend Phoenix💎🤲 (@_LegendPhoenix) reported

    @googlenesthelp After restart, I get the same issue

  • stephenrbeckham Stephen R. Beckham (@stephenrbeckham) reported

    @googlenesthelp Please consider creating a widget for the thermostat control or, even better, an attachment to the Android notification drop-down for the thermostat control.

  • OcaptMyObvious Captain Obvious (@OcaptMyObvious) reported

    @googlenesthelp honestly, the way the nest app works is better then the google home app for the thermostats. And I don't have a problem with the google home app. but since my new nest install sent me to google home, why would I ever think installing my not that old other nest would not?

  • erinatthefyh Erin at The Front Yard Homestead (@erinatthefyh) reported

    @googlenesthelp Sorry, life's been busy. We're still having problems. We've turned it off and back on, factory reset it, reset the router, and uninstalled and reinstalled. Not only is the temperature way off, but it's still going offline. It's a 3rd gen.

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