Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Cross
(@iammoonified) reported
@googlenest I need help!
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Darren Clarke
(@dm_clarke) reported
@googlenesthelp good morning. My heat link has gone dead. Followed all instructions online but no lights at all. Please help. Thanks
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Trey
(@tr3yg12) reported
@googlenest Hey @googlenest it’s been over a week and this still hasn’t been resolved. Pls fix! #alliwanttodoispay
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Cross
(@iammoonified) reported
@googlenesthelp I need help with my Google home nest hub, for some reason everytime I try to do something like voice match it keeps saying something went wrong please try again every Day!!
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Joe Dwyer
(@thejoedwyer) reported
@googlenest It has been happening for the past month. I changed the smart adjust setting on the app but the problem persisted. Your support team said “sometimes it’s better to make the change on the thermostat”. That is not smart, acceptable, and is putting all your customers at risk
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Lexi
(@Red_Pant5) reported
@googlenesthelp Since I upgraded my broadband to fibre and my router went from Sagemcom to Zyxel I cannot get my Nest to link to the new wireless network. I have tried both the 5G and 3G network broadcast on the unit, power cycled, reset my mobile network settings. Help!
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Krysten
(@WeirdGirlBlog) reported
Oh and I have 5 dogs in my home. So apparently @googlenest doesn't give a **** about animals freezing to death. So this company wants to kill humans AND animals.
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Raz
(@Razmataz38) reported
@googlenesthelp Completely awful service from customer support. One of the cameras has been offline for several days with countless lengthy phone calls and no resolution. What can be done about this?!
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Krysten
(@WeirdGirlBlog) reported
Ha, @TwitterSupport banned me because I dared to share that @googlenest sells subpar products with TERRIBLE customer service. My pipes are FROZEN in my house because my Google Nest died in the middle of a Wisconsin winter. It's -20 out! WTF!?!?!?!
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Sarah Pickup
(@SarahPickup1) reported
@googlenest my Google nest mini won't play @BBCR1 any more. It's says "playlist aren't available on the BBC" but plays any other BBC station. Can you help?
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Manon
(@manonnus_) reported
@googlenest hi! I'm still with a broken thermostat, I've contacted Google multiple times.... Help
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Chodie Foster ✊🏿✊🏾✊🏽#BLM
(@AugustOtter514) reported
Finally installed a @honeywell Lyric I received from @Feryl now that we're renovating the house, and I can't finish the setup because their service is down. It was like this 18 months ago when I tried too. Not a good impression. Debating getting a @googlenest if this persists. 😒
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Bert Sawicki🤙🥩☕️🥓🍳🍗
(@Bertleman) reported
@googlenest my nest stopped connecting to WiFi. I followed all the steps but it still won’t connect. Please help
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Zoya
(@tfazure) reported
@googlenesthelp why did my Nest screw up my furnace today after your update. Emergency call to my HVAC guy on the coldest day of the year only to find out all his customers today had same problem. Unplugged Nest and put old thermostat on and heat works. WTF?
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JaboJackson
(@JaboJackson1) reported
@googlenesthelp @googlenest Just set up 3 thermostats at our new home and wifi/ google home apps wont link. Says the devices belong to another account and require migration. But Migrating wont work. Help! We are freezing.
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