Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • 13_kirsty Kirsty Turner (@13_kirsty) reported

    @googlenesthelp can someone help me with the usage history for the Nest thermostat? It’s incorrect!

  • rossmaroon2 rossmaroon (@rossmaroon2) reported

    @IrvineWelsh @googlenest We have Hive and had similar problem. Sorted it by going on support chat and got taken through stage by stage

  • MDesignsLNK M. Designs (@MDesignsLNK) reported

    @googlenesthelp is there a current issue with services? All of my devices disconnected

  • Nireus Nireus (@Nireus) reported

    @IrvineWelsh @googlenest Yes, same for me, went to @madebygoogle who went through stuff (it was the heat link (no lights) broken not thermostat) they then replaced it free of charge via Boxt engineer.

  • bryantkintner Bryant Kintner (@bryantkintner) reported

    PSA: @googlenest thermostats have a widespread issue with the WiFi chip- it’s likely to burn up in 2-3 years after purchase and they don’t cover it outside 52 weeks. Save the hassle and get an @ecobee smart thermostat. Thanks @googlenesthelp

  • jazakelara Jacob A Lara (@jazakelara) reported

    @googlenesthelp Thanks for the help. I will get back with you tomorrow. I had to go to a backup router for now, have guests coming over. I am in the US.

  • dzcoyle Darren (@dzcoyle) reported

    .@googlenesthelp been 2 months since I submitted the invoice to be reimbursed for installation of a new heatlink to replace a faulty one. Your team say no timeframe for reimbursement and don't seem to think it matters I'm waiting so long out of pocket. Can you help?

  • jazakelara Jacob A Lara (@jazakelara) reported

    @googlenesthelp Thanks for the quick reply. I meant I verified the internet is good. The wifi is still down. I rebooted it multiple times. Any suggestions?

  • a1_plumbing Mick Smith (@a1_plumbing) reported

    @Damon_BPH @pbplumber @googlenest Had same last week . Guy from boxy came out spent 2 hours there and didn’t fix the issue . Told the my customer they need to get an Eletrician. I ended up (after several phone calls and a stressful 80 year old customer) having to get nest to send a a new heat link out direct

  • Rich_Thacker Rich Thacker (@Rich_Thacker) reported

    @googlenest I’ve tried every solution suggested and my google nest will not find a network or hotspot. Any help would be appreciated

  • kithrup Sean Eric Fagan (@kithrup) reported

    Doing "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder" brings it back without having to toggle WiFi on my laptop. @googlenest apparently you listen to these things? Can you fix our network?

  • warmyourhome Jay (@warmyourhome) reported

    @Damon_BPH @googlenest Pb had the same issue too!

  • jackiegoodman1 jackie goodman 🇺🇦 (@jackiegoodman1) reported

    @googlenesthelp Yes same problem with Google assistant - it won’t play BBC channels

  • achexche Andres Chexche (@achexche) reported

    @googlenesthelp Just to help other people with the same problem , i just want to add that after following all directions conclusion is that i have to options, i can fix it by muself ( no guarantee anymore) or buy a new one.

  • jackiegoodman1 jackie goodman 🇺🇦 (@jackiegoodman1) reported

    @googlenesthelp can you help please? My Google nest mini won’t play any BBC stations. It was fine until this morning. This seems to be a common problem looking at chat forums. Please can you provide a solution?

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