Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • yazz12345 Yasir M (@yazz12345) reported

    @ElenaVatamaniu2 @googlenesthelp Hi, did have any joy in resolving the issue with your thermostat? I have been trying for almost a year to get this sorted. Thanks

  • Tomlinson_Aiden Aiden Tomlinson (@Tomlinson_Aiden) reported

    @googlenesthelp No error codes it just crashes after failing to connect to the heat link.

  • Tomlinson_Aiden Aiden Tomlinson (@Tomlinson_Aiden) reported

    @googlenesthelp I’ve received a replacement thermostat as my original had a W5 network error and the replacement just crashes every time I try to set it up? Been on hold for 30 minutes trying to get through to your contact centre.

  • AbsterMcNabster Abi 🐸 (@AbsterMcNabster) reported

    @googlenesthelp nightmare with the support chat team. My subscription I paid for in July is not linked to my account . I’ve been sent to 3 people then being sent back to point 1. Who can actually assist me with the fact you’ve taken my money but I’m not getting the service?

  • ryny24 ryny24 (@ryny24) reported

    @googlenest @N_Peart I'm having the same problem! When will this be fixed?!?!

  • tulipp tulipp (@tulipp) reported

    @googlenesthelp our learning nest thermostat is not connecting to our network. Troubleshoot three times no resolution. Contacted center and it was escalated. Told our thermostat working but we cannot access thru phone app when away so all functions not working. Needs resolution

  • StayHungryPT 𝕊𝕥𝕒𝕪ℍ𝕦𝕟𝕘𝕣𝕪ℙ𝕋 🇬🇧 🙋🏻‍♂️ #KBF (@StayHungryPT) reported

    @googlenest Hi, can you help pls. Setting up Chromecast for someone. Went thru steps, completed. However try to access Chromecast via Google home app, says it’s disconnected. Also can’t see it as devices to cast to. I’m not near device now, just want ideas to try when there pls.

  • yazz12345 Yasir M (@yazz12345) reported

    @googlenesthelp why am I not getting anywhere with google in trying to help with my nest thermostat. All I keep being asked to complete a form which I have done about three times and they asking me the same questions again. What a waste of money buying a google product.

  • ATHEO_K An (@ATHEO_K) reported

    @googlenest disgusting customer service trying to fob me off with a broken thermostat currently speaking to lorena who is ‘trying’ again to find a senior agent who was supposed to call me on Thursday but they didn’t! It’s not even 2 years old!! Worst service ever @Google #Google

  • JJ1982 Jana Jakubowski (@JJ1982) reported

    @googlenesthelp So to be clear, the issue arises in the app. At the top menu where it says thermostats it even works but in the rooms listed below it doesn’t..

  • SNAFU_Sara SNAFU Sara (@SNAFU_Sara) reported

    I’m other news why did @googlenest get rid of the wired outdoor camera option. I don’t want to climb a latter once a month to replace my cameras to charge them and leave my area with no camera while it’s charging. That was a garbage idea.

  • thepartyphotos Norman Leftly (@thepartyphotos) reported

    @googlenesthelp Just one of my Mini's (firmw 250118) loses the BTooth setting. Power off and then on and it's back to using remote BT speaker. Next day, same problem. For your feedback, when linking to a BT speaker it would make sense for the response to come from the remote not the mini.

  • ElenaVatamaniu2 Elena Vatamaniuc (@ElenaVatamaniu2) reported

    @googlenesthelp my nest cannot find any wifi networks. I have tried (several times) all the ways to fix it that are mentioned in your help section and it is still not working.

  • PeterMullen61 Pedro (@PeterMullen61) reported

    @googlenesthelp on phone and chat 2 hours now no help. Please advise

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @Francis_Palma @googlenesthelp This issue has existed for a while. Support will run you around in circles with troubleshooting tips, and even ask you for the serial number of your camera when, bottom line, it’s VERY CLEARLY a bug within the app itself. In the meantime, you can adjust schedules via the web.

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