Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jodie_coulson9 Jodie Coulson (@jodie_coulson9) reported

    @googlenest can someone assist me with H72 error on my thermostat please im hearing that there is an ongoing issue with Google updates to nest and once updated the heat link box is dead! Please get in touch as most are saying this will need a replacement if so! We have no heating

  • bennicaudie Ben (@bennicaudie) reported

    @googlenesthelp my Google nest 3rd gen learning thermostat is suddenly not finding any wifi networks. I have tried resetting my router and nest. No joy. Router and nest are close. The nest is 18 months old and firmware updated 10 months ago. How do I get help in UK? Thanks

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenest I've removed all but one Nest device. Why? Because the WRONG ONE RESPONDS EVERY DAMN TIME. They're useless and you want these to control people's homes?! Are you insane? They're terrible.

  • platinumaire1 Jim Caveats (@platinumaire1) reported

    @googlenesthelp still not working the way it was a few months ago, wifi not working correctly, need to turn off to connect to thermostat, to see images on Twitter. I can't be the only one experiencing problems

  • jodie_coulson9 Jodie Coulson (@jodie_coulson9) reported

    @googlenest someone can someone assist me with H72 error on my thermostat please im heating that there is an ongoing issue with Google updates to nest and once updated the heat link box is dead! Please get in touch as most are saying this will need a replacement if so!

  • Helenholton Helen Holton (@Helenholton) reported

    @googlenest desperately need help to get app back for my thermostat. No@idea how I managed to lose it. Ask for security code which is on back of thermostat. No idea how to remove it !

  • Bridget40317254 Bridget barry (@Bridget40317254) reported

    @imranniazi834 @googlenesthelp It's quite unfortunate🥲 and sadly report service could only care less about customers..try hit up a tech expert @NESSUS_HACK on Instagram he could help trace and recover your account as he did you mine

  • HearITfromMatt ᴹᵃᵗᵗ (@HearITfromMatt) reported

    @googlenesthelp What would be helpful is a concerted effort to troubleshoot this, along with several dozen others that were/are having the issue on the forums rather than a disingenuous attempt to "take this conversation offline".

  • JamesWilsonn65 James Wilson (@JamesWilsonn65) reported

    @imranniazi834 @googlenesthelp There is this dude on Instagram Kross_hack23,who help me recover back my hacked account i suggest you reach out to him to recover back your account okay

  • imsimondrake Simon Drake (@imsimondrake) reported

    @googlenest trying to get hold of the Nest support team, but keep getting a “Please try again during support hours” error. I’m within the support hours ( 12:00 AM-11:59 PM). How do I get help?

  • mexiwi Arturo Pelayo (@mexiwi) reported from Auckland, Auckland

    @googlenesthelp how can I activate grid view on chrome cast 4K dongle? It’s a pain I can view each camera by voice but can’t even login to app. It seems broken @Chromecast

  • alexpooles Alex Pooles (@alexpooles) reported

    @codeslubber @googlenesthelp This. I love @googlenest products, but the app is one of the worst to use on my phone. So slow and clunky…

  • kimuracartel Kimura Cartel (@kimuracartel) reported

    @googlenesthelp battery doorbell was "offline". After factory reset it cannot connect to wi-fi. Help

  • ryanmcd92 Ryan (@ryanmcd92) reported

    when I hook up my new smart thermostat, I’ve tried 5 different damn ones, they NEVER WORK! When I replace it back with my old honeywell, it works no problem. And its the same wires, the correct spot and everything. I’ve tried @googlenest twice, @ecobee , and now a @honeywell T5

  • lauren_sheible Lauren Sheible (@lauren_sheible) reported

    @googlenest we buy cameras, pay 4 the service, 1 camera decides 2 not work, call up, tell me it’s not registered, issues with serial number in computer on ur part, now we r out of luck with warranty when the issue wasn’t ours! We had both cameras working for a while!

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