Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KarlHansford karl hansford (@KarlHansford) reported

    @googlenest I only set the nest wifi up today! Tried changing all my settings on the nest wifi until as recommend on your help page. ISP router was in full modem mode so this wasn’t causing any throttling just a straight pass through.

  • texmod81 texmod81 (@texmod81) reported

    @googlenest @googlenesthelp Google Nest 2020... Worst smart product I've ever owned. 1. Immediately, it wouldn't install. 2. Spent 3 hours on the phone with support doing resets/reinstalls. 3. Has an equipment error. 4. Next week, Google Assistant stops being able to communicate

  • scott_eeeeeeee Scott Stevens (@scott_eeeeeeee) reported

    @googlenest i had to replace my thermostat as it wasnt holding charge and then i recieved a replacement yesterday which was a refurbished 1..now the new 1 wont connect to my heat link..i was on the chat help for hours yesterday and nothing they suggested solved the issue

  • fmalik89 Faizy (@fmalik89) reported from Germantown View, Maryland

    @googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help

  • m_Loyer mL (@m_Loyer) reported

    @googlenesthelp I'm getting a w5 error on my thermostat. I restarted it and still no Wi-Fi. My cameras are all working fine, so it seems to be a thermostat issue.

  • Nercis_M Matthe Johansson (@Nercis_M) reported

    @googlenest Gen 1 I think, Asus zenfone 6. Google home app is up to date. However, the UI of the home app is different from your support page instructions. I have a new router, so I'm trying to change/add Chromecast to the new network but there are no WiFi settings. Reboot unit doesn't help.

  • ohmybeulahland 🐝 𝓑𝓮𝓾𝓵𝓪𝓱 𝓛𝓪𝓷𝓭 🐝 (@ohmybeulahland) reported from Cullowhee, North Carolina

    @googlenest There's a lot of buggy behavior. I can't turn my TV with a Chromecast on/off half the time; the Assistant gets results completely wrong sometimes; when I try to adjust lights, Google says they're not set up. This behavior is new.

  • mrjordilicious Jordy aka MrJordilicious 🏳‍🌈🐺 (@mrjordilicious) reported

    @googlenesthelp Recently I noticed that our Google Home devices didn't seem to properly connect to our @Sonos anymore. When we ask Google to "play some music" it replies that it will play from Spotify on our Sonos, but it doesn't actually start playing. Any idea how to fix?

  • ms_potato_indy Ms. Potato (@ms_potato_indy) reported

    @googlenest I assure you WE ARE HOME this much. Please stop turning my heat down 😒

  • hscox030 Sean Cox (@hscox030) reported

    You advertise @googlenest works with @smartthings but no one can confirm this as no one can add a Nest product to ST. Advertise a date when we can add Nest or stop advertising this partnership until you can provide a date! Plus, fix your new app, it’s God awful, horrible app!!!!!

  • sarahhorsfield7 sarah horsfield (@sarahhorsfield7) reported

    @googlenesthelp Your chat function doesn’t work and never works. Please can you fix this! It constantly says “please try later, unavailable”

  • ohmybeulahland 🐝 𝓑𝓮𝓾𝓵𝓪𝓱 𝓛𝓪𝓷𝓭 🐝 (@ohmybeulahland) reported from Cullowhee, North Carolina

    @googlenesthelp I've tried sending feedback about my Google Home devices not working well and the devices are still buggy! Send help!

  • pkerchner Pierre (@pkerchner) reported

    @googlenest @googlenesthelp the command "turn down all radiators by 5 degrees" ... is not supported by you or by home automation device manufactures?

  • Tandyrymes___ Adeyinka (@Tandyrymes___) reported

    Is there a way to broadcast music from Apple Music to a Google Home Mini device @googlenesthelp . Apple Music is not a listed music service on my Google Home app. Please help

  • tdub_42 Tavarvess (@tdub_42) reported

    @googlenest nest thermostat reading 81 when it's actually 59. How do I fix just restarted.

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