Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • itsmecraiglee Craig Lee Thomas (he/him) (@itsmecraiglee) reported

    @googlenesthelp Hey GNS, thanks for the reply! I’m in the US with a Google Nest Learning Thermostat. It worked for a few weeks, then disconnected from my network and cannot reconnect. I’ve been through every error, Reddit, reset and power cycle in the books. Thing just doesn’t do wifi anymore

  • made_in_tha_901 Boogie Da Mane (@made_in_tha_901) reported

    Hey @googlenesthelp I have a question concerning Secure and it not working properly from the Pixel Watch.

  • marcusdiddle Marcus ****** (@marcusdiddle) reported from Columbus, Ohio

    @googlenesthelp while set to “Home and Guarding”, Nest Secure is sending multiple “Would you like to turn off the alarm before going inside” alerts, while I’m already home and inside. Multiple people are reporting this same issue on other sites such as Reddit. What changed?

  • tylerjordanwho The Real (@tylerjordanwho) reported

    @googlenest wtf you gunna do about my doorbell not clicking into the mount??

  • TweetieTRNJ TweetieTRNJ (@TweetieTRNJ) reported

    @madebygoogle @googlenest It doesn't matter 1 or 1001. If you have an issue and need tech support... it doesn't exist.

  • DJHill Himmy Neutron (@DJHill) reported

    @googlenesthelp I don't see any options for fall detection on the phone app or the watch menu itself...do I have to wait for a firmware update or server side push first?

  • versebud Lillian (@versebud) reported

    @googlenesthelp my nest thermostat not connect to wifi and can’t recognize any network. I’ve tried everything like rebooting, resetting the device etc. nothing works. Please help.

  • HarleyPeyton Harley Peyton (@HarleyPeyton) reported

    So cool. If you have @googlenest products and change your wifi everything shuts down and you'll need an MIT engineer to change the wifi settings. (Unlike the ease with TVs, etc.). Thermostat doesn’t work. 33 degrees tonight. We have no heat. Thanks @googlenest !

  • themaybeblock themaybeblock (@themaybeblock) reported

    @googlenest I just bought a brand new Google Nest Mini Gen 2 for the specific hope that it would improve the bluetooth connection when playing to my Soundcore. It does not. It is somehow worse, constant disconnects and pops. FIX THIS ALREADY! @googlenest

  • DidnBet Bet you didn’t know (@DidnBet) reported

    @plainrocktweets @googlenesthelp please fix this

  • Jasdfgsdfgsd Jayden Kearns (@Jasdfgsdfgsd) reported

    @googlenesthelp still not working

  • 0youngbs bIm (@0youngbs) reported

    @cycnet @googlenesthelp @vinculumn Also interesting Google clearly *can* do something about this class of problem, but are only motivated to do so for their own products.

  • roopesh_reddy roopesh CHINNAKAMPALLI (@roopesh_reddy) reported

    I finally upgraded my router at my home and now I can feel the real internet speed from ISP. I was blind sided these that my internet speed is slow and somehow it’s with the ISP. Upgraded from @geteero to @googlenest WiFi Pro6E Both products are great 👍🏼

  • dannycormier Danny Cormier (@dannycormier) reported

    @CLWood123 @googlenesthelp I am getting the same issue with the @googlenest app

  • savagebeast488 Ben Savage (@savagebeast488) reported

    And the @googlenest support agent on the phone just hung up on me without allowing me to speak with a supervisor about this issue.

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