Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ian_fromBlighty ian_fromBlighty (@ian_fromBlighty) reported

    @googlenesthelp my nest learning thermostat heat link unit stopped working. Result is no ability to switch on heating and just before Xmas. I’ve now had to buy a new unit to get some warmth. Can you help me about the faulty unit - I’d like a refund or some recompense.

  • jimmylands Jimmy J (@jimmylands) reported

    Why do I have to restart and reconnect my Spotify account on my Google nest speakers every time I want to play music!!?? Someone @googlenest or @Spotify help me it is driving me insane!!!!!

  • orenjacob Oren Jacob (@orenjacob) reported

    So we bought this house with @googlenest thermostats in it 1.5 years ago, I finally caved and tried to connect them to my network to debug heating issue, and I'm now confused.. Nest app? Google home app? Why am I being asked to change my default browser? Argh. Help.

  • c_boddicker_ will (@c_boddicker_) reported

    @lri @orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.

  • brittniLRae Brittni Kingston (@brittniLRae) reported

    @googlenesthelp Even better news is that it was working within a couple hours of my original tweet the other day. Can’t fathom if I you’d have been down for 48 hours? I would have had to go buy THREE baby monitors by now 😜

  • miked Mike (@miked) reported

    @googlenesthelp @dorothyboruta I've been having the same problem over the last two days. Just factory reset and it still took multiple attempts to add my thermostat to my Nest account. Also I've been unable to add my two sensors to my thermostat too.

  • danilynntheging danielle (@danilynntheging) reported

    @googlenest I have a 2 month subscription and videos are being deleted before the 2 months are you able to help recover those videos? They are incredibly important

  • NickMillerUK Nick Miller (@NickMillerUK) reported

    @googlenest previously we used IFTTT to call people when smoke was detected, this way we could keep an eye on vulnerable family members and help them to stay safe. Since you deprecated “Works with Nest” and didn’t provide a replacement, we can’t any more.

  • Daybellesse Venom_Hackers☠️ (@Daybellesse) reported

    @renaasi @googlenest Kindy send me direct message to help recover your account

  • c_boddicker_ will (@c_boddicker_) reported

    @orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.

  • mashfreak the 0x king (@mashfreak) reported

    @googlenesthelp They are both model H1A. This issue has been going on for a couple weeks now on both devices

  • _MightyPotato D:\wight (@_MightyPotato) reported

    @googlenesthelp My issue is with Pixel Buds, not Nest.

  • EikaMohamed Mohamed Salem (@EikaMohamed) reported

    @googlenesthelp my nest app is showing the device is offline. Tried to reconnect the application account, tried go reconnect wireless on the device and no luck

  • renaasi bina (@renaasi) reported

    @googlenest can you help me get my account back? I need to see the camera from my phone. My account is associated with my old number so I can’t get in because of the 2factor authentication. This is ridiculous bc it sends codes to the old number which I don’t have access to

  • Pacifist_86 Josh (@Pacifist_86) reported

    @oldestsole @googlenest @jmwein I feel this to my core. New house has 4 Honeywell thermostats and we loved our Nest thermostat in our old house (which worked great with a G-suite account). Went to setup the first Nest in the new house and hit this error. Now what?! 5 Chromecasts, 2 Nest Cams, 4 Nest Wifi...

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