Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • NFT_Shooter McGavin (@NFT_Shooter) reported

    @googlenest @Google when are u going to fix this? Seems like false advertising tbh. Nest Cam battery is not (currently) compatible with the Nest App and the Home App does not give access to 24/7 video even if you have purchased the $12/month nest aware subscription

  • shane_elliott Shane Elliott (@shane_elliott) reported

    TIP: When buying @googlenest devices you can't use them with G-Suite (Google) accounts. You're required to use Gmail (Google) accounts instead. So when you consider buying @google stock keep this in mind cause they bought Nest 8 years ago & still haven't figured this out #WTF

  • cferra Chris Ferrante (@cferra) reported

    @googlenesthelp I’m really upset I’ve been paying for brinks home monitoring and I had to reset my guard - they won’t deactivate - paying 33 a month for service that doesn’t work! Help would be great. #whataletdown #commitedtosupport

  • purpleparrotuk Purpleparrotuk (@purpleparrotuk) reported

    @thegino101 @googlenest The Timeline in the nest app is broken anyway. They are obviously forcing people to move away from Nest and look elsewhere.

  • posco P. Oscar Boykin (@posco) reported

    @googlenesthelp The Nest app with both of my two cameras has the same issue. The google home app is a bit better but doesn’t allow (that I can see) seeking to specific times. I only see detected events. (And it doesn’t notice Myna birds flying inside my house as events).

  • Tafisher10 Todd Fisher (@Tafisher10) reported

    @googlenesthelp , we've had our Nest for about a year and it suddenly can't find WiFi! I've reset, manually put in our router, nothing works. HELP!

  • Malhotra_29 Nikhil Malhotra (@Malhotra_29) reported

    @googlenesthelp nest doorbell not working and will not connect to WiFi.. have restarted both router and doorbell numerous times, no luck

  • jgpolster Jillarious (@jgpolster) reported

    @googlenest So we get an email inviting us to sign up for a new Nest subscription through the google store. We sign up & get billed $60, then a few days later get billed $100 for our old subscription. Called customer svc twice and they are not able to help. What scam is this?

  • dannygetsit Danny Davis (@dannygetsit) reported

    @googlenesthelp Hello, I need help removing another cameras “Nest” watermark. Can you please help?

  • Jesseisajerk Jesse (@Jesseisajerk) reported

    @Saphod @googlenesthelp Googles home automation is a ******* joke, cloud API’s talking to cloud APIs, at least with HomeKit i can run stuff locally, it works 99% offline. I would go zigbee if HomeKit weren’t a proper api for such things.

  • steehsile Eli Sheets (@steehsile) reported

    @MattSenter @googlenest That gets a big ACK from me - had the same issue over a year ago.

  • BusyBeingWhite BusyBeingWhite (@BusyBeingWhite) reported

    @googlenesthelp please help. My nest learning thermostat will no longer connect to Wi-Fi. I have tried resetting it and deleting from the app. It won’t detect my network and even manually entering the information doesn’t work.

  • joseeight José Antonio Márquez (@joseeight) reported from Weehawken, New Jersey

    @googlenesthelp 1 foot, basically standing in front of it. Already tried the trouble shooting of removing the battery for 10 minutes. This is happening to 4 of my sensors, none will connect and I even removed them from my account and tried to re-ad them.

  • majdoleen majdoleen. (@majdoleen) reported

    @googlenesthelp entire nest guard/aware system has suddenly gone offline, troubleshooting steps haven’t fixed it

  • compylight Compy aka Andy Snap 🏳️‍🌈 (@compylight) reported

    Nest cameras have to be the worst when you need them. Ring the doorbell and doorbell reboots. Try to use camera and all you get is a spinning circle, then app crash saying to sign in. Like why bother and why should I keep paying for it @googlenest

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