Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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the real G
(@MeesterWormwood) reported
My gosh the @googlenest setup process is beyond bad. Trying to add wife's account to manage thermostat, entry key doesn't work, google home setup just hangs (on iPad and on Macbook browser), half an hour of my life wasted so far. Awful.
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Christopher Morris
(@morrischris) reported
@googlenesthelp My Google Nest Hello stopped working and I had two electricians come out, replace transformer, wiring etc & have determined unit is the issue. It’s only four months old. How do I replace it? Looks like warranty is a year. Thanks
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Ruben OUDE TANKE
(@rubenoudetanke) reported
@googlenesthelp Hello, it has been over 2 months that I'm waiting for Google to sent a replacement for my defective Nest Wifi router. I'm contacting support each week, each week they promise to send a replacement. And.. nothing happens. Support is the worst I ever experienced
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Antifascist Josh Anderson
(@SrslyJosh) reported
@googlenesthelp Did ya’ll really kill my nest aware subscription because I didn’t migrate to using a Google account to log in? That’s sleazy as ****.
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Jack Napier-Skellington🌹🍀
(@be_elzabozo) reported
@googlenesthelp How do I contact a live customer service representative about a malfunctioning Nest? Our home is FREEZING! Our gas company has assessed things & said the problem is not on their end. Please help.
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Jim
(@jim_yarborough) reported
@googlenesthelp my Nest UK gen2 thermostat is not controlling my heating . It says heating is off but the heating remains on. No error on display and all seems to be okay but heating remains on.
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Andrew
(@realandyrosser) reported
@googlenest my heat link box is broken. There is no UK support phone number or support chat. How can I get a replacement part
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Toolstation UK
(@ToolstationUK) reported
@scoutfarmjim @googlenest Good afternoon Jim, I am sorry to hear that you have experienced an issue with your Nest Cam IQ Outdoor. Can you please provide me with more details on the issue so I can feedback the information to Buying and Marketing team. Kind Regards, Filip
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp what a joke! You guys ask me to dm you so it’s not seen by public but once I do you stop responding!! Completely unacceptable! No heat for 3 days and been waiting for over an hour to hear from a manager!! Bad customer service!!!
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK @googlenest Thanks for reply. First purchased Oct 2019. Failed after two months due to moisture/ water ingress at power connector on back of camera (well known issue documented many times over internet). @googlenest replaced. Second camera lasted 11months then failed in same way. 1/2
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp I hope you’re never without heat due to a faulty system with no help! My house is freezing and no one is following through with what your saying you’ll do! Make this right for your customer!
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp when you’re told you will get a call back from a manger within 30 mins they should honor that & I’m still waiting for my call back. This is completely unacceptable and bad business. You should care more about customers freezing waiting on item
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The BOB
(@mackswift) reported
@googlenesthelp Really weird issue here. Since Tues, when I say "Okay Google, SiriusXM Channel 38" Google Home Max replies "sorry, I don't understand." The command works with any other SiriusXM Channel (39,40,41,125,etc). But for some reason, 38 doesn't since Tues. Thoughts?
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Trey
(@tr3yg12) reported
I love @googlenest products but I may have to switch after how hard they’re making it to pay them. I can’t upgrade or subscribe to any service and no one knows how to fix it #theworst
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK to protect your customers from poor products, please remove Nest Cam IQ Outdoor from sale. Original, bought from you,and replacement lasted 13 months combined. @googlenest disown the problem, though the issues are widespread and documented.Told to buy replacement!
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