Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ShawnFreyalden1 Shawn Freyaldenhoven (@ShawnFreyalden1) reported

    @googlenesthelp I have a Nest thermostat that will not connected to WiFi. I called support and they said It was out of warranty and there was nothing they could do. Just a little bummed and thought I would see if you could help?

  • roembowski Roembowski (@roembowski) reported

    @googlenesthelp Factory reset a couple times. Worked once. Noticed it disconnects for hours at a time then randomly connects without doing anything. Same WiFi network and password for a couple years now. Received w5 error a couple times. Now it just searches continuously unless I stop it

  • Boro_Rich Rich Cane (@Boro_Rich) reported from Cheadle Hulme, England

    @googlenest hello. I am unable to log into my nest thermostat. I don’t know username and/or password. I need it resetting so I can migrate to google and set up my doorbell and nest thermostat. Please help it’s driving me nuts!!!

  • I_amHerKing Ty Bourne (@I_amHerKing) reported

    @googlenest @googlenesthelp help! Nest will not connect to wifi

  • RobAlther rob alther (@RobAlther) reported

    @googlenesthelp still having issue with my nest connecting to the internet, it just randomly stopped connecting and i have tried everything.

  • gcura45 GC94610 (@gcura45) reported

    @ring on the phone again for the probably the 5th time this week as usual, NO HELP. Seriously thinking about switching to @googlenest at this point. Two broken ring pro’s with zero customer service.

  • SteveDavies2 Steve Davies (@SteveDavies2) reported

    @googlenest I strongly advise people not to buy certain google nest products particularly the nest cameras. the wire on one of ours snapped and they cannot replace the wire nor fix even though the camera itself is fine. manufacturing scam - waste of £300! Look elsewhere!

  • _YogeshYadav Yogesh Yadav (@_YogeshYadav) reported

    @googlenesthelp from last few days my Google nest hub device is giving something went wrong or there is a glitch. I have tried to reset the device multiple times. What to do? Pls help in resolving this

  • roembowski Roembowski (@roembowski) reported

    @googlenesthelp hey guys I could really use your help with my 3rd gen Nest thermostat. Been having WiFi issues for a couple months now. Just searches for a network and never finds one. Not getting w5 error. full resets and nplugged to let battery die and then charge again no luck

  • I_amHerKing Ty Bourne (@I_amHerKing) reported

    @madebygoogle @googlenesthelp @googlenest nest thermostat will not connect to wifi! #help

  • Bill_Cullen1 William Cullen (@Bill_Cullen1) reported

    @googlenesthelp Yes only 1 network and no does not end in _ext. The message is “Your thermostat is having trouble connecting to Wi-Fi right now”

  • dmond0625 Dominique M (@dmond0625) reported

    @googlenest I updated my subscription but it says error and customer service said I need to wait 24-48 hours. Please advise I need history

  • JankowiczStevie Stevie Jankowicz (@JankowiczStevie) reported

    @googlenesthelp I spent nearly three hours troubleshooting a clearly defective Hello Doorbell between four different technicians, including two senior, all to end up where I should have after the first one: with an RMA. A waste of my time and a terrible customer service experience.

  • JankowiczStevie Stevie Jankowicz (@JankowiczStevie) reported

    Shout out to @googlenesthelp for being terrible at their jobs

  • frankribera Frank Ribera (@frankribera) reported

    Extremely frustrated with @TMobile home internet. It’s been a nightmare to setup - @googlenest devices keep disconnecting / unable to reconnect. Tech support unable to resolve. #tmobilehomeinternet #tmobile

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