Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • theAdamGreen Adam Green (@theAdamGreen) reported

    @thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @marcoarment @googlenesthelp My nest smoke detectors had the same issue. I had to use my Pixel 2 to make it work.

  • nicolasgrcia Nicolas Garcia (@nicolasgrcia) reported

    @googlenest I tried to configure the chromecast with my data mobile and the VPN it doesn’t work. The connexion doesn’t appear in the wifi section using a VPN but yes if not. So this doesn’t solve my problem 2/2

  • Brian92610 Brian (@Brian92610) reported

    @marcoarment @googlenesthelp Does your Wifi name have an apostrophe or any other special characters? I had the same problem because I had an apostrophe in my WiFi name.

  • dcinzona Gustavo Tandeciarz (@dcinzona) reported

    @marcoarment @googlenesthelp My Nest Learning Thermostat is connected to my Amplifi Alien Router over 2.4ghz. I disconnected the old thermostat and mounted and connected the new one. No error codes. WPA2 security.

  • peaceandprotect Name cannot be blank (@peaceandprotect) reported

    Hi @googlenest . First thing I asked and you have many asking the same thing. 'How do I know what present temp is? ' Apparently it's the number you can see on the display. Bad u.i. .. think u need to have a 'current temp ' title or something. No need to thank me

  • kevinburg Kevin Burg (@kevinburg) reported

    @marcoarment @googlenesthelp Same thing happened to me with a Nest Cam. After hours of trying, calls and help chats they sent me a new one.

  • parks Park Silk (@parks) reported from Austin, Texas

    @marcoarment @googlenesthelp I recently migrated my Nest account to a Google account so that my Google Nest Hub will announce and show video when someone rings my Hello doorbell, and the Nest and Google apps are terrible. I’ve been randomly signed out and unable to login multiple times.

  • jonathanpike Jonathan Pike (@jonathanpike) reported

    @marcoarment @googlenesthelp I know this advice sounds stupid, but I went through this yesterday with a replacement Nest thermostat. I quit the Nest app then tried adding it again and it worked no problem.

  • joncamfield jon camfield (@joncamfield) reported

    @DanHalford @googlenest @N_Peart If you're not going to fix this, then add a "stop asking me" option to the constant and increasing hassling trying to get me to move to a google account.

  • Asante_P Patricia (@Asante_P) reported

    @googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?

  • emstarkers Emma Starkie (@emstarkers) reported

    @googlenesthelp Hi - no one is coming back to my emails regarding a replacement for my broken nest - can you help please?

  • HouMyDop Juan Too Tree (@HouMyDop) reported

    @googlenest For anyone wondering, the support person simply claimed that it's not working because Google Home devices aren't officially supported in my country -

  • Phillyfann 🇺🇸 Deplorable Philly Fan 🇺🇸 (@Phillyfann) reported

    @googlenesthelp I am having WiFi connection issues with with my thermostat 3rd gen. I have done all the steps required to getting reconnected but nothing works. This is my second thermostat to have the same problem. What do I do now. This is very frustrating

  • ALeighMitch Audra (@ALeighMitch) reported

    @googlenest @googlenesthelp has no concern for their customers. First you bully me out of $250 and now I have to wait a week to receive my thermostat. Don’t you think it should sent overnight??? Worst customer service EVER!!

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