Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mjuarez331 Manny J (@mjuarez331) reported

    @googlenesthelp Nest app freezes when viewing history. Have to force close and re-open for it to work. Also, when opening app to view live or history it will go to a blue screen and say service is unavailable. That’s been going in for years!! How is this hard to fix? You’re a tech company!

  • vihaugen Vidar Haugen (@vihaugen) reported

    @donalmaher @tunein @googlenesthelp exact same problem here. went down a few days ago. just says "paying [insert station] on tunein" before it goes silent. tried all RTE stations and several others that works perfect on all other devices. except the google home speakers. dropped at the same time on both

  • SridharNelloru Sridhar Nelloru (@SridharNelloru) reported

    @googlenesthelp My Nest learning Thermostat suddenly lost internet access and not identifying any wifi networks. Tried all sorts of troubleshooting steps but no use. Not sure what to do. Appreciate any help.

  • Paulmh5 Paul Hughes (@Paulmh5) reported

    @ShivT1971 @googlenest Funny that this appeared in my feed today, I've been having a similar issue since I got the P6 Pro. Nest support was worthless and couldn't understand why you need both Home and Nest apps and even described my thermostat as "a legacy product."

  • EdwardABerry11 E.Berry (@EdwardABerry11) reported

    @googlenesthelp @buritica I am smashing mine with a hammer and posting my first U tube video. After it stold my privacy it is litterally attempting to work so bad it is a joke!

  • MiladDarvishi1 Milad (@MiladDarvishi1) reported

    @googlenesthelp I did message you with the information. I hope to get proper help within a day.

  • teamtaiwan teamtaiwan (@teamtaiwan) reported

    @googlenesthelp Hey there. I'm currently using Android, the app is buggy and laggy since the last update. I can't control my WiFi points at all

  • Sub_Effect Sub Effect (in the sub-woofer world) (@Sub_Effect) reported

    Having real trouble setting up a new 2nd Gen Nest Cam today @googlenest @googlenesthelp Why is the 1st Gen so easy to use but this one just won't connect to the network? I'm not the only one.

  • leviolson Levi Olson (@leviolson) reported

    @googlenesthelp for about 2 weeks now, nest cam in any app after about (max) 2 mins starts a loading spinner. Have to close app, and reopen to fix

  • nellawnoremac p i n k (@nellawnoremac) reported

    @googlenesthelp I mean yes I still need help but no I am not near Bluetooth devices.

  • SridharNelloru Sridhar Nelloru (@SridharNelloru) reported

    @googlenesthelp I reached out to Support and they solved the issue for me. Thanks

  • MackNDaly Mackenzie Daly (@MackNDaly) reported

    @googlenest is there a reason you ask if I want to subscribe to seasonal savings but enable it when I don’t respond? I now don’t know how to turn it off. The AI is so bad…

  • TaraWilkins1023 Tara Wilkins (@TaraWilkins1023) reported

    @googlenesthelp Hi! I have a near thermostat that refuses to connect to the wi-fi. It searches for networks and does not find anything. I’ve tried all of the recommended trouble shooting steps and still no luck. This device is less than a year old. Help!

  • Space_Taz 𝚃 𝚁Ξ𝚅Φ𝚁 𝚂 𝙲𝙾-𝟽𝟽 🏴‍☠️🦋 (@Space_Taz) reported

    @TeslaOwls @googlenest Yeah… after the Sonos lawsuit, all of my google/Nest homes have become ****. My google home hub is still decent. But the smart speakers are completely useless now.

  • samierpatel Samier Patel (@samierpatel) reported

    @googlenesthelp @Google @GoogleUK I am very disappointed, unhappy and angry with Google’s negligence in resolving an issue I have with the Google Hub Max. Support ticket: 5-4224000033140. The display has hardly been used yet its developed a black screen fault. Can you help?

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