Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

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  El Guapo (@Bwhite4363) reported 7 minutes ago

  @googlenesthelp @jburris69 @madebygoogle Don’t need to update you. Everybody complaining about Nest being down. You need to update your customers.

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  Julian Pompeo (@julian_pompeo) reported 11 minutes ago

  @googlenest if you are going to replace a product at-least do it with something worth of buying. The first alert SC5 is a terrible replacement for the nest protect.

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  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 13 minutes ago

  @googlenest what is going on? I can’t login

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  🐐 (@MultigunFun) reported 14 minutes ago

  @zerohedge @googlenest @Google maybe all your federal offenses trying to hack it triggered a shut down

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  John&Neen (@john_bingman) reported 15 minutes ago

  @googlenesthelp service is down you guys, need this to be fixed ASAP please…

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  @benignvanilla.bsky.social (@BenignVanilla) reported 16 minutes ago

  @zoomyzoomm I did the @googlenest upgrade to #gemini and now it'***** or miss if I can turn the lights on or off. Earlier this week I also discovered "shut the living room off" no longer does just lights, but everything in the room...including the thermostat. Garbage.

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  Dr. Bill Davis (@Dr_Bill_Davis) reported 17 minutes ago

  @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

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  bren (@brenrav1955qpr) reported 17 minutes ago

  @googlenest do you have a problem today

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  Jared (@Jared4692002) reported 18 minutes ago

  @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

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  Kevin (@McNamara_Group) reported 20 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

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  Leslie 🏳️‍🌈 (@madetea) reported 20 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

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  JOHNNYJET🇺🇸 (@JOHNNYJET3) reported 22 minutes ago

  @brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.

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  Adrock (@Adrock318) reported 25 minutes ago

  @googlenesthelp The connection between Google Home and Xbox servers is down for everyone since yesterday. Google Home is showing Xbox as offline and when we try to reconnect the service it says it cannot connect to Xbox. When can we expect a fix?

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  K-Ray (@KodessAxK_Ray) reported 26 minutes ago

  @googlenest @madebygoogle doorbell rang tonight, and video froze. In the Google home app, it showed my doorbell camera offline for approximately 90 seconds before video restored. This is obviously problematic - thoughts? Any help is appreciated.

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  Kerry C (@countryrunnerk) reported 27 minutes ago

  @Buff_Monkey @googlenest @iHeartRadio I’m having the same issue.