Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Big G Payne
(@garethpayne79) reported
@googlenesthelp Hi, is it possible to set the network to restart automatically. Say, 02.00 as I notice some of my mesh drops out over time and restarting fixes the problem. I just have a lot of WiFi that runs through the network daily, so need to keep the network top-top.
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Vitality UK
(@Vitality_UK) reported
@EmailChicGeek @Headspace @googlenest Okay, let us know if there's anything we can help with. - Sophia.
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Brad Eichner
(@brad_eichner) reported
@googlenesthelp my nest E thermostat will not locate my internet connection nor any networks. I have verified that my internet works on my other devices. How can I fix this?
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Tom Weaver
(@tom_weaver) reported
@kfury @googlenest I couldn’t help but wonder, though, how much having an email address signed up to a Google Suite service (or via Google Domain) is an edge case. You’d think logically it’s *easier* to treat it like a third party email. They must be doing some checks in the database.
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Kevin Fox is hopeful 🦊😷
(@kfury) reported
@tom_weaver @googlenest I came across that problem as well. Unfortunately it feels like the team was given a requirement to move to Google Accounts and the edge cases proved difficult so they ended up doing so in as minimal a way as possible and now there’s no requirement to fix it.
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Ryan
(@Ryanrmp) reported
@googlenesthelp definitely need help. Went to load the nest app and pair everything and it has sat on the same screen for an hour
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Akita the working class lord
(@PwnProblems) reported
Nearly two years of owning my @googlenesthelp thermostat and still once a week or so, I get the H71 error. (Means disconnected from the heat link, no heating) I have to go to my garage and hold the heat link for 30+ seconds to reboot, then come back and reconnect my thermostat.
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Akita the working class lord
(@PwnProblems) reported
I have contacted over the period @googlenesthelp and they have every time attempted to blame the H71 error on me or my environment I live in. So far they have included these reasons. I own mirrors in my home. I have to many windows in my house. I have not enough WI-FI AP.
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BTFU
(@BTFU2000) reported
@googlenesthelp I have a nest aware plus subscription. Video shows blurred screen with note no event detected, then camera was offline ( but none of my other cameras dropped). Again I scrolled through this 5 min of missing footage 10 mins earlier and when I went to save a clip footage was gone
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Dan Ruegamer
(@shicken684) reported
@googlenesthelp Yes, nest thermostat in the US. I never get an error message. It just constantly searches for network and never finds one. During setup through the app it's the white rings in a circle that spin for hours. Or if go through the device it's the blue circle "searching for network"
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp Definitely much better though. No idea what it was that did it but I would say definitely a network issue. Nest cameras unchanged. Occasional drop outs probably about right for consumer grade kit (i.e. not Enterprise).
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Dan Ruegamer
(@shicken684) reported
@googlenesthelp I've not been able to get my nest to connect to wifi the past two days. Wifi is working, I've reset everything multiple times. Who in support should I contact for a warranty replacement due to the wifi problem with nest 3.0?
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sandy (๑•̀ㅂ•́)و✧
(@pyropierced) reported
@googlenesthelp I haven't been able to connect my Nest thermostat to my wifi network for months now. I tried every fix, turning it off and on, resetting network settings, restart my router, even change my whole ISP.....without results. please help.
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Sharon Jennings
(@EmailChicGeek) reported
@Vitality_UK @Headspace @googlenest Hi, no, because the issue lies with Headspace (or maybe google) at this point.
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