Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeRikeman Mike Rikeman (@MikeRikeman) reported

    @TedNesi @googlenest Ah dang, that sucks. Sounds like a different issue though. We got down to 60 but I got it working again.

  • asgreens Amy Greenstein (@asgreens) reported

    @googlenesthelp @googlenest I’m going to keep tweeting you as long as this ridiculous chat takes. My phone call would’ve been done 20 minutes ago. How many people are they helping at once ? Slow typers

  • mikeoconnell1 Michael O'Connell (@mikeoconnell1) reported

    @googlenesthelp I have the NEST 3rd generation wifi thermostat. No error codes. Have tried the troubleshooting. Does not even recognize the home wifi. The other 2 we have work fine.

  • stefbontinckx Stef Bontinckx (@stefbontinckx) reported

    @googlenesthelp Hi Google Nest 👋 when will you please fix the software bug where the indoor chime randomly stops working? It’s been going on for years now.

  • Guitarlord34 Eric Knockandknowall 🎸 (@Guitarlord34) reported

    Whenever I ask @googlenest to play @PaulMcCartney it plays “Hurt Myself”by Dino Jag. If I say “skip this song” it starts Hurt Myself again. If I let it play through it just plays the same Dino Jag song over and over again. WTF?!!!

  • heidi_waters Heidi Waters (@heidi_waters) reported

    @TedNesi @googlenest We disconnected the A/C wire and that did the trick. Temporary fix until we get a different power source. Apparently the a/c shuts down as a precaution in suoer low temps.

  • bails43 Peter Bailey (@bails43) reported

    @TedNesi @googlenest Yes - same issue.

  • TedNesi Ted Nesi (@TedNesi) reported

    @MikeRikeman @googlenest It had some kind of power failure and wouldn't power on the heat. Upstairs down to 52 degrees! Trying to manually charge it now. Ah, progress...

  • IntegrityTeach TeachWithIntegrity (@IntegrityTeach) reported

    @TedNesi @googlenest I threatened divorce if my husband installed one. Thankfully, he backed down.

  • TedNesi Ted Nesi (@TedNesi) reported

    @porttacksailor @googlenest Battery the problem for me too, I think! But not sure what initially kicked the Nest into a power problem.

  • nw3777 Neil Whitaker (@nw3777) reported

    @googlenesthelp Hi Google Nest. My Nest has suddenly stopped working on the App and shows offline. I've tried all the options in rebooting both the Thermostat,my Router and other options but still nothing.

  • MatthewPelkey Matthew K. Pelkey 🇺🇦 (@MatthewPelkey) reported from Buffalo, New York

    @RyanSajdak @googlenest keeps trying to turn my heat down and I keep having to yell at it.

  • MikeRikeman Mike Rikeman (@MikeRikeman) reported

    @TedNesi @googlenest What happened to yours? My furnace was on but not running this morning but there was an error code on the furnace so I assumed it wasn't the thermostat

  • Lewis_McPherson Catergory: SAD *****! (@Lewis_McPherson) reported

    @googlenesthelp my friends. I need help with nest thermo. It says offline and have done the necessary troubleshooting. Send help!

  • BillyJura Hit Em Where They Ain't 🍐🐢 (@BillyJura) reported

    @nicholosberry Yes, and often amazed. Looking up an error code from @googlenest this morning and nobody remotely local came up...yet 10,000+ agencies post the same cold weather tips

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