Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • schiodo3 Sergio (@schiodo3) reported

    @googlenest No, I can not get login to the app and it does not send an email to reset password. It has been months.

  • CarlCraven Carl Torkington-Craven (@CarlCraven) reported

    @googlenesthelp hi my Nest thermostat has started reporting a W5 network error. I have Reset network, restarted thermostat many times. It cannot discover any networks, several available. Worked for about 12months then started with error. Thermostat works manually

  • moonflowerfliss felicity ☽ ☆ (@moonflowerfliss) reported

    @googlenest iPhone 11. Once I had an issue with Stan, but apart from that it’s only been Disney+. Hence why I asked them the issue as I thought it might be their problem

  • lucyellrose Lucy Sims (@lucyellrose) reported

    @googlenesthelp no help offered to us with a broken heatlink. Snowing and baby in the house and no sense or urgency to fix it so we have heating 😔

  • sopranocrazy GLCMCFC (@sopranocrazy) reported

    @googlenest Amazon customer Service put your customer service to shame. Engaging helpful people who don’t put holding charges on people’s accounts for faulty broken equipment. They replace straight away

  • sopranocrazy GLCMCFC (@sopranocrazy) reported

    @googlenest if you want a bad customer experience purchase a nest thermostat or anything in the nest range. The customer support is dreadful 0/10. If it brakes they will demand a holding credit card charge. The guarantee is the worse ever and customer service is awful

  • Thakshi Thakshi (@Thakshi) reported

    @googlenest my 3rd Gen Nest heatlink stopped working. Less than 1y old. Electrician checked, said it’s faulty unit. House is freezing as no heating! Cannot get through to customer support. Help please!

  • kill_frost Iceman One Deicing (@kill_frost) reported

    @NestUK_ @googlenest Having issues with nest doorbell constantly connecting & disconnecting to wifi camera going offline. Have done factory reset on camera and Wi-Fi router still having problems. Offline Online Offline Online.

  • costillaman costillaman (@costillaman) reported

    @googlenest I have not contacted support but I have read a thread where people were having the same problem and they told them to switch to 1080p 60hz and another they said it could be a faulty product. I've returned and still have the same problem on the new one.

  • schiodo3 Sergio (@schiodo3) reported

    @googlenest I have two nest cameras on a nest account, I can no longer access the cameras, by app or web? Please help.

  • SandeepMSpeaker Motivational_Sandeep (@SandeepMSpeaker) reported from Bhubaneshwar, State of Odisha

    @googlenest I have checked with every step my all device are connecting with my wifi except this. I am facing this issue since I bought it. Kindly give me solution for same

  • AmyLou2681 Lou (@AmyLou2681) reported

    @googlenest Hello, can you help me with my subscription, I’ve signed my nest door bell account uo with the wrong email address ? How can I get a refund and set it to the correct account please ?

  • gabrana_1959 Gabriel Braña (@gabrana_1959) reported

    @googlenesthelp setting up a new nest wifi point I get an error “no internet signal”. I did it with google home app and all the previously steps were correct. I put the point one meter from the router. I had the new nest wifi working in my phone and I checked the nest wifi ok

  • gabrana_1959 Gabriel Braña (@gabrana_1959) reported

    @googlenesthelp I’ve reseted two times the router and the point and I always get the same error

  • KrisCoady ʞr¡s (@KrisCoady) reported from Middelburg, Provincie Zeeland

    @googlenesthelp since I got my broken Nest Smart Thermostat replaced over a month ago, it's been everything but smart; Heating the house up at night, overruling schedules but also ignoring geofencing and heating up when no one is home. Is this fixable?

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