Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Al Wirtes
(@AlWirtes) reported
@googlenest I just installed a Nest Hello video doorbell. It’s seems to work great, but I can’t login to my Google account via the Nest AppleTV app. After searching, this has been broken for over a year? When will it work? I’d like to buy more cameras, but not until this works!
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Neil B4Zod
(@NeilB4Zod) reported
@madebygoogle Nest Hellos go offline after someone rings the bell. That's bad @googlenest
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Alexis Kahn
(@Alexis_Kahn) reported
@googlenesthelp one of my cameras is frozen on the app and I can’t reset it. It’s been like this for a day. Help!
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TROY MAYER
(@MAXXTREMED) reported
@googlenesthelp I just started having an issue with my Nest thermostat is only months old and is not connecting to our WiFi is saying OFFLINE and does not see any networks my WiFi is working and I have trouble shooted everything I could find online.
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Norman
(@MLGMelon) reported
When I tell @Google @googlenest I'm not interested in school (I have no kids).. That doesn't mean show me like 10 more closure notices in the past 2 days on my now feed.. I said I'm not interested, bad suggestion. I havnt even googled school closures :S
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★SHAYNE★ |NICEST OOMF•CHEF ERA|
(@PDSNPH) reported
@googlenest Oh no but is this like the help line for when I do need it?
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Dahiver グェルラ 🍥
(@DaeDreamz_) reported
@googlenesthelp Nest Learning Thermostat won't find any wifi networks, how do I fix this. I'm in the Florida, United States
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1WE
(@qwerty23123455) reported
@googlenesthelp it has now been 67 days since I first reported the problem with my two thermostats. You still haven't bothered resolving the issue. Horrendous, horrendous behaviour for Google. When will you send new devices and will you provide something as a goodwill gesture?
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Richie Jay
(@richiejay) reported
@googlenest Yes, the network I'm on recently got a new router (dual band). But the devices all share one band and were all successfully reconnected. This problem didn't start until days later, and impacts devices both on this network (in this home) and on a different network (another home).
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Glenn Smith
(@glennsm72) reported
@googlenest Made no difference, as expected considering it is on the same network...also tried another SSID with the same error process requiring yet another factory reset!
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Ronnie Ronron
(@ronnie_sd) reported
@googlenest Just wanted to recognize you guys for having the absolute worst app thats ever been made. Congrats on being such a large global presence and not letting that affect your ability to have a poorly developed Nest app.
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Alli
(@AlliHeathe) reported
@googlenesthelp The issue was with chrome - not really the Chromecast but it resolved on its own. My Chromecast sound is still randomly cutting out - definitely a bug you should look into
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Glenn Smith
(@glennsm72) reported
I work with tech and have never had a worse UX than with @googlenest the Nest Hub simply appears to be a completely flawed device. Will not connect to wifi, then requires a factory reset only to repeat the same error process #FAIL
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mhailey
(@triwuwastaken) reported
@ClaireTheGreat3 @googlenest dice please i just want google to fix nest software
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Joel Adkins
(@mradkins) reported
@googlenest The documentation included in packaging had only 3 steps to connect by Google Home. This does not prepare a user to replace Google network with a Google NEST network at all. There needs to be more information included to help the end user with setting up their network.
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