Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Wesley Chapel, FL | 1 |
| Sandusky, OH | 1 |
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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GrammarMattersUnlessWineIsInvolved (@WWJD_2020) reported. @apple when are going to introduce a remote thermostat for homes? I’m beyond #frustrated trying to install #googlenest. Please!!! @timcook, help!
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pam josselet (@pamjosselet) reported@googlenesthelp my nest 3rd gen thermostat does not find my WiFi network. Reset nest, reset router/gateway multiple times and reset nest to factory. Still no WiFi! Help!!!
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Rajesh R Kassen (@raj_kas) reported@googlenesthelp I'm getting a W5 error try connecting to WIFI.
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Mia Merrel (@miamerrel) reported@googlenesthelp my nest cams are cycling through online and offline. I have power cycled my internet. All other wifi devices are working. This has been going on since 8:30pm EST. Can you help?
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B (@bxu21309051) reported@googlenesthelp super frustrated with g-wifi extenders. signal keeps disconnecting/unable to connect. Spent so much time with support and don’t want to spend any more time. Let alone how reliant on internet we are. Please help us find an easy solution or swap for a new one..!
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Thor Strombom (@mrstrombom) reported@googlenesthelp I called tech support. They helped me for an hour the. Decided my nest is broken and no longer under warranty.
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Dalo (@DaLogans) reported**** @googlenest. 300$ device and it stops working in less than 3 years. Refuse to replace and had the ***** to tell me I could just buy another one. Last @Google device I'll ever buy.
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Martin Yeager (@yeagerale) reportedHey, @googlenest, come get your ******* product out of my house. It’s 85 degrees here, not because my HVAC system is broken. It’s because your ******* “Eco” program overriding my scheduled temperatures. I’ve cancelled “eco” every day this week, but it keeps coming back. **** you!
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Jason Zacher (@JasonCZacher) reportedWhy is it that when I get an "Energy Rush Hour" alert from @googlenest and @DukeEnergy, my thermostat temperature actually goes down rather than up? It's frigging freezing in here.
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Karen (@KarenJo3) reported@googlenesthelp having AC issues. When we turn on the AC, it will kick on for 30 sec and then turn off and then just go on and off repeatedly. We had a technician come and it appears to be a nest issue, not a HVAC issue
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Timothy Malone (@TimothyMalone01) reported@googlenest Adam, I guess my issue is not a priority for Google. You already have the customers money, so you could give a crap about googles replacement mistake. Get your act together. What an embarrassment.
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Tim Smith (@tas50) reported@francesc @googlenest I can't get the thing to stay logged in for more than 2 minutes before it throws and error and logs me out
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Liam Michaelson (@michaelson_liam) reported@googlenesthelp hey google, my Dn feature isn’t working can y’all help me?
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Bradley Carter (@bradleycee) reported@googlenesthelp First time. We have two of these thermostats. One we’ve had for several years and never had an issue. This one we just got a few months ago and has been busted for a couple weeks while trying to troubleshoot.
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laurbrown (@laurbrown) reported@googlenesthelp Maybe someday. I have 4 minis and dozens of devices and I just do not have the time to rebuild all that up from scratch again right now. I do appreciate your help, and will think about doing this when I have the time.
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