Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • abhayes72 "Kwesi" Adrian ♒ (@abhayes72) reported

    @pellmellkell @googlenest Yep…mine also…that’s why I believe the issue is with Google/Nest. There is most likely a “bug” present that they are not aware of.

  • ramblincaddy Gary Sowell (@ramblincaddy) reported

    @googlenesthelp I’m getting the W5 Wi-Fi error code after a few months of using a new Google Nest Learning Thermostat. Have tried the Reset process and everything else suggested. Contact me at (404) 202-5135. Gary Sowell. Thanks

  • HAG624 Bob Dillon (@HAG624) reported

    @googlenest Seems to be a lot of people (myself included) complaining recently about their Nest thermostats constantly going offline. Any thoughts?

  • ImVaradi Varadi (@ImVaradi) reported

    @madebygoogle @googlenesthelp Been like this since the day I bought it, as have most complaining. It's just so slow. Renders it totally useless. Not even remotely up to ***** compared to a #RingDoorbell It wasn't cheap either.

  • QPRMatt1968 Matthew Wood (@QPRMatt1968) reported

    @googlenesthelp hello. Having trouble connecting Nest e thermostat to heat link. Old one was having issues so bought a new one and having the same issues. Connected thermostat to wifi via app, tried to connect heat to thermostat and it will not connect.

  • JavierPicture Javier (@JavierPicture) reported

    @googlenesthelp hello, I in need of some help for my 3rd generation nest not connecting to wifi and not charging, don't know whats the issue I already try to reset and recharge, nothing is working, please if there is any other way to fix it i will appreciated

  • blobdell Bryce (@blobdell) reported

    @googlenesthelp I bought these things (the assistant pucks) years ago and at the time I liked them a lot and used them a lot. Present day, Assistant never says anything useful. Now, I use them to set timers. For a not trivial query they either mishear what I said (in a silent room at close proximity) or say things not remotely germaine to the query. I don't expect you have a magic 🪄 wand to fix it, but I do wonder (a) whether there is a way to reset assistant in some way which will restore it to a functioning state? , and (b) if the Assistant team realizes how bad Assistant is.

  • TheAverageGuy83 Louie Ruiz (@TheAverageGuy83) reported

    @googlenesthelp please make the user interface easier to use, i have a Google Nest Cam installed in my disabled son's room & he had a 3 min Seizure & the stupid app said Nothing about the event happening on my phone on top of that i had a hard time trying to save the video! WTF!?

  • Becky_Fouts15 Becky Fouts (@Becky_Fouts15) reported

    @googlenesthelp Sorry. Busy week. I reset the modem and reset the thermostat. Still offline. This thermostat is closer to the router than the downstairs one that works fine.

  • ej_badger Eric Johnson (@ej_badger) reported

    @googlenest @googlenesthelp hey guys our Nest 4 is telling us to continue in the google home app we try to scan the qr code on the back of the device and the app says it is the wrong code or not what we are looking for I have a bunch of different codes from thermostat sensors and other and it's not working

  • ASimpleDough Dough (@ASimpleDough) reported

    My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp

  • RicBaumber Richard Baumber (@RicBaumber) reported

    @googlenesthelp hello I have a W5 nest error and completing a restart and factory reset has not helped. Now the thermostat cannot find any network at all

  • Lushi73 Amber (@Lushi73) reported

    @googlenesthelp Hi Google Nest. Please can you send me a telephone contact number as I do not use Twitter regularly as I work! The thermostat is still broken too. Thank you.

  • EarlIsNotMe Earline (@EarlIsNotMe) reported

    @Google Why are you shutting down the app for @googlenest Nest thermostats? What’s your end game?

  • ASimpleDough Dough (@ASimpleDough) reported

    My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp

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