Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jeffjabo Jeff Jablonski (@jeffjabo) reported

    @googlenest your customer support is terrible. 3 calls to support and all I get is the runaround. Do better.

  • Wildcat_1 Wildcat1 (@Wildcat_1) reported

    @googlenesthelp Yea still see this issue. If I use the web portal then the data is updated. If I logout and back into Nest app it works again but only for a while. Today is a good example, last update is Saturday !

  • corgilifematter corgilyfe (@corgilifematter) reported

    @rickparmiter @googlenest And like clockwork, node one goes offline a couple hours after this exchange

  • achexche Andres Chexche (@achexche) reported

    @googlenesthelp Nest camera stop working as soon as somebody press the button. Problem is with internal battery after one year, camera disconnect after switching power to bell. is there anyway you can help resolve this? Now system is not as useful as it was.

  • nickrao1972 Nick Rao (@nickrao1972) reported

    @googlenest Google Wifi Mesh is online but the Google home app shows it is offline. The Google home app even shows all my connected devices but when I test the wifi in the app, it still shows it is offline. No issues with connectivity.

  • RayWhee34870780 Ray Wheeler (@RayWhee34870780) reported

    @googlenesthelp I have a 4 month old Nest Learning Thermostat that no longer can find any networks. I have been through all trouble shooting steps multiple times including this morning. I believe there is a problem with the WiFi receiver. Please Help!

  • mtrembl1 Matt Trembly (@mtrembl1) reported

    @googlenesthelp I opened a case about my Google Nest Home Hub and sent it back several weeks ago now, but support is not responding to me. Can you help me? Case ID [6-9606000032301]

  • ElleTagie Danielle (@ElleTagie) reported

    @googlenesthelp Heat link broken over 24 hrs and STILL cannot get a call back from Nest support to provide a new Heat link- no heat or hot water with 2 small children, we are freezing. Just keep being put on hold or wait for a call back! This is an emergency!!

  • Wildcat_1 Wildcat1 (@Wildcat_1) reported

    @googlenesthelp seeing no energy history in your Nest app since Tuesday even though thermostat is online. What’s going on, server side issues ?

  • BestHeadhunter TheHeadhunter (@BestHeadhunter) reported

    @googlenest You have one of the worst customer care practices I have had the misfortune to deal with. Over a week without any action. You obviously don't value lives enough to consider the implications of your products failing. Smoke detectors should be reliable. Yours are not.

  • justinkuntz Justin Kuntz (@justinkuntz) reported

    So big disclaimer...when you upgrade your Nest camera account for additional history storage...it deletes all previous history! @googlenest @Google Terrible user experience...terrible.

  • Garrick65 Garrick (@Garrick65) reported

    Steer clear of @ring ! Their login authentication process is an #EpicFail I can’t login via my desktop. 15 mins w tech support and they ended up telling me to wait 24 hrs. #CustomerExperience #CustomerService @googlenest @SimpliSafe

  • DH5tv Nathan Warnick (@DH5tv) reported

    @googlenesthelp no notification, wasn't even aware it was going offline until 15 mins ago. Zero changes to my network.

  • corgilifematter corgilyfe (@corgilifematter) reported

    @rickparmiter @googlenest That's insane. You should get comped some equipment or something. If you're having trouble with that much coverage...

  • sircoynie Sircoynie 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sircoynie) reported

    @googlenesthelp my nest protect just did a sound check at 6 in the morning even though it’s set to do one at midday, WTF?

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