Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • adamj_davies adam davies (@adamj_davies) reported

    @googlenesthelp No, I couldn't control the builds with voice control. The "this device is not available at this time" message plays. I can control all my other bulbs which use the smartlife app. It's just the hue bulbs that have the issue.

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenest why won’t my thermostats stay online?!?! We’ve reset numerous times. Works for a day or so, then offline again!! Also have had to change the batteries 3 times since September! Help!

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenesthelp When we restart it, it never has any trouble finding it. Just staying connected b

  • 3Y6IX angelo (@3Y6IX) reported

    @tesla_raj @googlenest These thermostats and the rest of the suite have gone downhill since google acquired Nest and integrated them. They also canceled the "works with nest" program which cut off thousands of 3rd party integrations! Trash products

  • PlayByJ Jason Brown (@PlayByJ) reported

    @googlenesthelp Update: @googlenesthelp was amazing. They jumped right in and provided the help I needed. Defective unit has been replaced at no cost and replacement is working perfectly. Thank you!

  • Palolis_R Soy Palolis (@Palolis_R) reported from Denver, Colorado

    @googlenest Is there an outage? All of my cameras have been disconnecting and reconnecting for the last two hours. @madebygoogle

  • iben Iben Rodriguez (@iben) reported

    @mediaphyter @googlenest Use your phone as a hot spot to get it on line for the initial setup. It will download some updates and reboot with newer firmware that should help it to more easily connect to your existing home Wi-Fi network. Or make a temp open ssid on home network for for few days.

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I have two nests in different rooms but they can both hear when I speak. Music starts on the one I want then transfers to the other. God these things are garbage...

  • ved_a Ved Antani (@ved_a) reported

    @neilghosh @googlenesthelp Pretty good router. The problem is that you can access the config only through Google Home app. Cant install DD-Wrt etc. so you are stuck with the whitebox that way

  • Maruca2007 Maribel (@Maruca2007) reported

    @googlenesthelp need help with my Nest. It will not find Networks at all no matter how many troubleshooting steps I try. How do I resolve?

  • MALCOLMVINTON MALCOLM VINTON (@MALCOLMVINTON) reported

    @googlenesthelp No I called an engineer and spoke to one of your advisors on the phone to sort the problem.The engineer cost me some money .It would have been nice if they or you advised me to ring one of your advisors first as its a lot easier and she said there is set procedure to go through .

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenesthelp Yes. We have done that too. It was originally just one of our thermostats, now it is both that are giving us trouble.

  • apere006 Anthony Sanz (@apere006) reported

    @googlenesthelp Nest thermostat not connecting to wifi anymore. It can't see the wifi networks. All other devices continue to work. Restarting the Nest multiple times doesn't fix it.

  • M4rco72 Ferris Drooler (@M4rco72) reported

    @googlenesthelp Hi ,I need help… I tried resetting my router, resetting my nest thermostat and checking for interference. My Nest thermostat will not connect to wi-fi, no matter what I do.

  • adamj_davies adam davies (@adamj_davies) reported

    @googlenesthelp Hi, it looks like there is a issue with Philips hue Bluetooth bulbs and Google home. The bulbs don't use the bridge. They were working fine before Christmas but now they are not detected on the home app. There still work with the hue Bluetooth app. Any ideas?

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