Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • joepmaes youp (@joepmaes) reported

    hello @googlenesthelp, i have a small problem with the assistant on my google nest device, can you help me.

  • _hangry_hippo Hangry Hippo (@_hangry_hippo) reported

    Hey @googlenesthelp - starting yesterday, with no other network changes, all my cameras - 1 indoor, 2 outdoor, 1 doorbell - started to drop offline *constantly*. They are able to connect momentarily but keep dropping. What is going on? I am a nest aware subscriber.

  • flohmann Fred von Lohmann (@flohmann) reported

    @procrasto @googlenest That at least makes sense in an evil way. Making it hard to replace your expiring Nest Protects, well, that's bad for everyone, including Google. #ChaoticEvil

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    @Lioness_Tee @googlenest @madebygoogle I don't want it saved on the server because there's still a time limit (expiry) on those.

  • N62294 Nathan (@N62294) reported

    @googlenest This is still an issue for anyone who’s concerned. A daily problem for my Google home. Very annoying still no fix

  • drinkie Paul ‘Pops’ Drinkwater (@drinkie) reported

    So @googlenest in my unscientific tests turning away assistance off in the Google Home app, has meant my nest cams have remained online 24x7, so there is a problem with your app and cameras staying on line. Still leaving nest behind, but thought worth mentioning

  • gcura45 GC94610 (@gcura45) reported

    @ring on the phone again for the probably the 5th time this week as usual, NO HELP. Seriously thinking about switching to @googlenest at this point. Two broken ring pro’s with zero customer service.

  • trishankkarthik Trishank Karthik Kuppusamy (@trishankkarthik) reported

    PSA 🚨 If you have @googlenest cameras, multiple @Google Homes, and see @madebygoogle "Chromecast" in your list of 3rd-party apps with access in your Google Account settings, do NOT delete it! There is a terrible bug Google hasn't fixed Will write a blog post later...

  • I_amHerKing Ty Bourne (@I_amHerKing) reported

    @madebygoogle @googlenesthelp @googlenest nest thermostat will not connect to wifi! #help

  • Bill_Cullen1 William Cullen (@Bill_Cullen1) reported

    @googlenesthelp need help with one of my thermostats, it will not connect to wifi. My other Nest thermostat works perfect. I’ve restarted the unit and the router with no luck. It does not identify any WiFi networks, all the other devices is my house see multiple networks

  • CNOTEZ •petty (@CNOTEZ) reported

    @CamiloCriviere @googlenesthelp shoulda done your research and you would have found out this is a common issue with this pos and the only way to fix it is to have a whole tech come by on your dime

  • roembowski Roembowski (@roembowski) reported

    @googlenesthelp Factory reset a couple times. Worked once. Noticed it disconnects for hours at a time then randomly connects without doing anything. Same WiFi network and password for a couple years now. Received w5 error a couple times. Now it just searches continuously unless I stop it

  • stevenliang84 Steven Liang (@stevenliang84) reported

    @googlenesthelp unable to renew my nest aware subscription. Website on my phone sends me on a sign in loop and using my laptop allows me to login but tells me the site can’t be reached when I click on subscriptions.

  • robertodringo86 Robert Dring (@robertodringo86) reported

    @googlenest Feb 21 told nest H water not coming on from sched. 2 visits from a boiler engineer (£140) still couldn’t figure out issue. Call nest again today and they advised hot water sched not enabled on thermostat. Nest won’t cover cost of engineer visits. Useless tech support

  • Bill_Cullen1 William Cullen (@Bill_Cullen1) reported

    @googlenesthelp Yes only 1 network and no does not end in _ext. The message is “Your thermostat is having trouble connecting to Wi-Fi right now”

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