Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • spierjon John Spier (@spierjon) reported

    Hi @googlenesthelp my Nest Hello went offline at about 16:30 today, I've factory reset and removed it from the app, but now can't add it back - error NC009 (15.5), is there a wider problem? Thanks.

  • Dani_emmett Danielle Emmett (@Dani_emmett) reported

    @googlenesthelp are there issues with the cameras right now? I have one working camera and another not working.... has been this way for about 2 hours. Thanks.

  • MirrornaM Marcus 🇨🇦 (@MirrornaM) reported

    @googlenesthelp my Nest Hello has been offline since around 10EDT. I’ve RESTARTED it, RESET it, redownloaded iOS app, RESTARTED Google Mesh AND Router. Green light on, ring light on, doorbell activates. But offline.

  • itz0 Itso Slavchev (@itz0) reported

    @WheresWorm @googlenesthelp Samesies. Nest cam down for about an hour.

  • LeAntonioRN Le-Antonio Nelson (@LeAntonioRN) reported

    @googlenest I am having this exact issue. Are your systems down again?

  • quantum743 This isme (@quantum743) reported

    @googlenesthelp hi. The hot water in my nest app is showing as permanently on. Can’t switch it off. Can you help? (I’m in the U.K. 3rd gen nest)

  • aalind Lindy. 🇺🇸 🇺🇲🇺🇲🇺🇲🇺🇲 (@aalind) reported

    @googlenesthelp At this point it is a nest issue, can you send out a support update and or change you status that there is a issue

  • fakelawn fakelawn (@fakelawn) reported

    @aalind @googlenesthelp I like how Google Support tries to talk users through troubleshooting on their end when they know full well the issue is on Google’s end. The problems are widespread. Fix your servers, Google.

  • Mikey68771622 Mikey (@Mikey68771622) reported

    @googlenesthelp Nest Hello was down earlier and now there is no video feed. Are we having issues? Thanks

  • wjackter Warren Jackter (@wjackter) reported

    @googlenesthelp I see others reporting this but my Nest Doorbell is no longer connecting to wifi. I have tried reconnecting to the wifi and rebooted the doorbell but it is still offline. It still has power and other devices have no issues. It went offline around 11:20 AM (ET).

  • nicholash308 Nicholas (@nicholash308) reported

    @googlenesthelp You have hundreds of reports of the Nest Hello being down on Down Detector. My camera was down. I removed and tried to re-add, and now it will not connect. Keeps giving me NC009 Error. My thermostat and Protects are working just fine. No issues until this morning.

  • sfarieri Sal Farieri 🍥 (@sfarieri) reported

    @WheresWorm @googlenesthelp My bedroom camera is working but my Doorbell camera isnt. Been offline for over an hour.

  • TxDanny325 Danny C (@TxDanny325) reported

    Hey, @googlenesthelp my Nest Hello has been down all morning. Problems?

  • merchntm kilam (@merchntm) reported

    @googlenesthelp nest cams are not working. Is there a wider problem?

  • ashah_ohio ashah1969 (@ashah_ohio) reported

    @googlenesthelp MY nest doorcam went offline cannot get it online

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