Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • spill82 Shaun (@spill82) reported

    @googlenesthelp hi, I have had a google doorbell, and when i talk to someone the volume is really low. It's up to full on the settings. The auto response options are loud and clear. Tried this with 2 different phones and it's the same. Can u help?

  • Nesnahojk Keith Johansen (@Nesnahojk) reported

    @googlenesthelp yes i still need help. I have 2 Nest learning thermostats and 5 Nest Es. The notifications are received by push notification

  • iMADEitALLup hello world (@iMADEitALLup) reported

    And now @googlenest I am getting camera offline alerts constantly. You need to fix this it’s unnecessary if I had a remote reset feature. It would just reconnect to the same Wi-Fi but a differently placed router

  • Cleggworth Adam Clegg (@Cleggworth) reported

    @googlenesthelp any closer to a fix on homes refusing to play @ARCountry? It's been months of it insisting on playing country hits on tunein instead. Wonder if @AmazonHelp's Alexa could manage it? 🤔

  • MightyCrotch Handy Andy (@MightyCrotch) reported

    My new thermostat came today! My @googlenest is such a wasteful piece of garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it.

  • magjon29 Jon (@magjon29) reported

    @googlenest it's 2022 and this problem with home mini still exists. when are you going to resolve this issue???

  • MightyCrotch Handy Andy (@MightyCrotch) reported

    My new thermostat came today! My @googlenest @madebygoogle is such garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it forever. #smarthome

  • Money__McFly Brandon Robert (@Money__McFly) reported

    @googlenest nice again is the WORST in home thermostat available! In the middle of an article blast it’s gonna tell no heat till 4am, like they bills in my crib!!! House is 65 degrees and dropping 🥶

  • philctweets Phil Cherry (@philctweets) reported

    I've been using a Google Nest Thermostat since end of September 2021. Last week it suddenly went offline, gave a w5 network error and no matter what I do it cannot see any wireless networks (tried resetting everything) :-( @googlenesthelp

  • davehunt26 Dave Hunt (@davehunt26) reported

    Seriously @Google ? I have @googlenest cams and for two years and my @Apple iPhone gets all the notifications before my pixel5 does. The range varies from 1-10 mins. But a google product to a google phone should never be delayed. Wtf? (This has been a problem in my mind 4 years)

  • SevSev24 SevSev (@SevSev24) reported

    having the most terrible experience with @madebygoogle. Purchased a @googlenest wifi that does not work, and different support teams keep re-directing me to each other and ignoring my messages for 3 weeks already :/

  • WhatAnnoysMe Annoyed Richard (@WhatAnnoysMe) reported

    Just learned @googlenest can’t/won’t help me with a thermostat warranty claim because I already uninstalled it and don’t have access to the property now. They need to “troubleshoot” to identify the problem before they’ll replace it. I’ll tell you the problem. Your policy sucks!

  • jdudemill J-Dude (@jdudemill) reported

    @WonderW97800751 @googlenest By the way, some may call this “OCD”. I prefer to call it “Not burning my house down because of a stupid mistake”

  • chrisbrownjade Chris Brown (@chrisbrownjade) reported

    @dt_joyce @googlenest @Sonos Totally agree. I hope Google can work out how to fix this issue for millions of their customers. Sonos made my smart home slightly dumber in 2022.

  • stephfandisney Stephanie Gagnon (@stephfandisney) reported

    @englishpaulm @googlenest @googlenesthelp So frustrated with Nest/Google. My app says my thermostat is offline so I can’t check my heat while away. Is my heat off? Hope not.

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