Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Luke L Rasmussen
(@13RWGuy) reported
@googlenest the stupidest thing ever. DO NOT BUY GOOGLE NEST. We are canceling our subscription. Go **** yourselves.
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CD Marte
(@cdmarte1) reported
@googlenesthelp wasn't expecting my fav company not to get back to me on a pending issue with a nest cam 2nd gen... Match the dots, find me.... #help #workswgoogle #waittimes 🤔
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ADAM PILLER
(@AdamPllr) reported
Trying to set up a new #googlenesthome has been the most frustrating experience…. Won’t connect to wifi + have done all trouble shooting. I guess I have a nice $100 paperweight now @Google @googlenest #googlenest probably returning it tomorrow.
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Jay Baker
(@JabariBaker) reported
@googlenesthelp I live in the U.S. and I have 100Mbps up/down fiber connection. When Im hardwired directly to my service provider ONT I receive speeds of 950 down and 920 up. When im hardwired to my Nest Wifi my avg speed is 650 down 300 up. This has been going on for months now.
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Zach
(@zachfreitag) reported
@googlenesthelp It has been this way since October last year. Prior to that it did work, the doorbell would not reset after the button pressed. I’ve been sent a new chime connector. I installed that, but it didn’t fix the reset issue. Still resetting when the button is pressed.
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Brad Buchholz
(@BradBuchholz) reported
@Portland_Beer @ZiplyFiber Is it specifically the Ziply routers that are causing the issue, or is it the the fiber connection? I’ve been considering switching, and most of my computers are on Ethernet, or my own @googlenest mesh Wi-Fi.
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Claudia Bronzeworth
(@JusPrettyMe) reported
I hate I bought this #GoogleNest ****. The cameras are offline way too fkkn much. The thermostat fkkd up my system and I had to have my home warranty ppl replace it. I ONLY like the hub. The rest of this **** pure trash.
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(((DJAnyReason)))
(@DJAnyReason) reported
@googlenesthelp @TPLINKHelp Last few days, when I ask my Google Nest speakers to turn on or off Kasa devices they do so without a problem, but then say "Sorry, I couldn't reach TP-Link Kasa" Seems like some sort of communication problem between Google Home/Nest and TP-Link Kasa?
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp It is a Nest learning Thermostat. Only error is “w5” and it cannot find a wifi. I have another nest and it works perfect.
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Name cannot be blank
(@melyanderson87) reported
FWIW we have had the @googlenest for about 6 years. Never had an issue. Today both thermostats set themselves to 50-55F in the middle of the night 😡 pretty sure we are getting sick.
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Wesley Fryer, Ph.D. 🌎🎙🚀 (He/Him)
(@wfryer) reported
from
Oklahoma City, Oklahoma
The @googlenest min speaker was frozen with just 2 lights on, was completely unresponsive. couldn’t find this problem documented online anywhere. Glad the multiple restart (11 times!) solution actually worked! /2
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Sarah Katz
(@sarahdkatz) reported
@googlenesthelp I think the last iOS app update has a problem. Both the iPhone and iPad apps are suddenly doing the spinning circle thing frequently and/or freezing entirely when I try to go to specific times in the available video footage. Didn’t do this before the update.
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Debbie
(@DebbieNiblett) reported
@googlenest when are you going to fix the issues with Nest switching to eco when I leave the house, but not switching back when I return
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JU51LNS
(@JU51LNS) reported
@twistedpixel8 @googlenest I agree, odd logic on zones/notifications, poor/slow image transfer. I think I need to look at a better system for security, as reliability needs to be 100%
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JU51LNS
(@JU51LNS) reported
Hi @googlenest your cameras are security devices, but when the speed to your servers is so slow despite solid internet connections, it just buffers, it makes them pretty useless. As I am paying for this service, I find it unacceptable
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