Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • laura77203268 laura (@laura77203268) reported

    @googlenesthelp help! Defective camera. Rec’d link to return and replace. Didn’t click on it in time. Can’t figure out how to get new link. Help page sucks.

  • Blairlactica BattlestarBlairlactica (@Blairlactica) reported

    @googlenest truly the worst customer support. I was hung up on for having a different problem then they called about - literally just said “Hi” & “Not quite” & disconnected. Went on chat instead - told them the nest is blinking orange & won’t charge. Kept getting “sure” answers.

  • posco P. Oscar Boykin (@posco) reported

    @googlenesthelp The Nest app with both of my two cameras has the same issue. The google home app is a bit better but doesn’t allow (that I can see) seeking to specific times. I only see detected events. (And it doesn’t notice Myna birds flying inside my house as events).

  • purpleparrotuk Purpleparrotuk (@purpleparrotuk) reported

    @googlenest 3 months now since I reported a problem scrolling through the history timeline on your app. I think you need to refund everyone who is paying for Nest Aware if you can’t use one of the main features and it seems you have no intention of fixing it.

  • dannygetsit Danny Davis (@dannygetsit) reported

    @googlenesthelp Why ask for my camera type if from the beginning you couldn’t help? I had one removed back in November no problem.

  • tharakan Robins (@tharakan) reported

    @madebygoogle @googlenesthelp Not getting a discount for Nest Wifi outside US was already sad, but would really wish you stop rubbing it in repeatedly by resending the same email again and again! I want to buy Google products but this is just sad + bad planning.

  • GuyFromDelhi GuyFromDelhi (@GuyFromDelhi) reported

    @madebygoogle @googlenesthelp Not getting discount for nest wifi items like my US brethren was already sad, but would really wish you stop repeatedly reminding me that my discount coupon wouldn't work by design... I want to buy google products but this is just sad + bad planning.

  • ehurtley Ed Hurtley (@ehurtley) reported

    @googlenesthelp iPhone 13 Pro, iOS 15.5, Nest 5.68.0. Now instead of just spinning, I get "There was a problem connecting to the Nest service. Try again in a few minutes." even though web UI works fine.

  • majdoleen majdoleen. (@majdoleen) reported

    @googlenesthelp entire nest guard/aware system has suddenly gone offline, troubleshooting steps haven’t fixed it

  • tmazza Todd Mazza (@tmazza) reported

    @googlenesthelp I keep getting this odd error TD016(4060) when trying to add my new Gen 3 thermostat to the house. Same / only wireless network and no issues with 4 other Google Nest devices on same network/app. Any help?

  • BusyBeingWhite BusyBeingWhite (@BusyBeingWhite) reported

    @googlenesthelp please help. My nest learning thermostat will no longer connect to Wi-Fi. I have tried resetting it and deleting from the app. It won’t detect my network and even manually entering the information doesn’t work.

  • jgpolster Jillarious (@jgpolster) reported

    @googlenesthelp The issue has not been resolved. We disputed the charge with our bank. Really terrible customer service. We were told the matter was “escalated” but haven’t heard anything back.

  • cferra Chris Ferrante (@cferra) reported

    @googlenesthelp I’m really upset I’ve been paying for brinks home monitoring and I had to reset my guard - they won’t deactivate - paying 33 a month for service that doesn’t work! Help would be great. #whataletdown #commitedtosupport

  • ImperialDesi Anuj Joshi (@ImperialDesi) reported from Ottawa, Ontario

    @googlenesthelp @googlenest Another day....promise of a resolution..and a call and nothing. More sorry's and we will fix the issue and nothing. Unacceptable..

  • shane_elliott Shane Elliott (@shane_elliott) reported

    Here's a quick warning... If you buy @googlenest devices, keep in mind that you can't set them up with a G-Suite (Google) account. You are required to use a Gmail (Google) account instead. So when you're considering @google stock, keep this in mind #WTF

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