Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Gerard Doherty
(@GerardDoherty19) reported
@googlenesthelp hi guys I’ve had my nest now for about 6 months and it worked great until a few days ago. It has lost WiFi and after a lot of testing and following you help section I have had no success in the device finding any networks at all. I have followed all your advise
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Stefanie
(@Stefani48377763) reported
@WFLAJosh @googlenest Mine was throwing electric error code but it was an issue w my gas valve. If self help troubleshooting isn't working you probably need to call a technician
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Dan Wilson
(@dwilson17) reported
@googlenest Your Wi-Fi router stopped working after two months. Your support is terrible. Time for me to stop buying your products.
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Meccanica
(@dictionaryhill) reported
from
Coronado, California
@EZebroni @Google @googlenest Yea, Nest IQ cams. Sometimes alerts are timely. Other times they come way after the motion happened. This morning when opening Nest app it was super slow so maybe they are having issues?
-
PM -
(@Mitsa7Pm) reported
Hey @hydroottawa , U push the NEST thermostat but after 18 months, ours won’t connect to wifi , dead battery @googlenesthelp is saying the issue is ours, suggesting my HVAC breaker was off (it’s winter here) Reconsider the promotion. 👎🏼
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Crazy Pup
(@crazy_pup3) reported
@WFLAJosh @googlenest I had a similar issue in Dec 2021. I contacted Google Nest Support and they replaced my unit.
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Rajeev Krishnan
(@rajeevkrish) reported
@googlenesthelp - Nest Thermostat lost connection to Wi-Fi and now can’t find any networks. Gone through all options around rebooting and reconnecting as suggested but it just not picking any of the networks. This is frustrating and spending too much time. Please HELP!
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Donny
(@Donny_Dingo_) reported
@googlenesthelp hi, when I try to play a programme on BBC iPlayer or a radio station on BBC Sounds I get the message “voice actions aren’t available for that app”. Have rebooted nest hub and all apps up to date. Please help!
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MA
(@fryboy4361) reported
@googlenesthelp I forgot to cancel my automatic renewal as I don't use nest cams anymore. And basically I'm being told to bad, I'm screwed, there's nothing that can be done. I haven't used the cams since last July. Utterly ridiculous and horrible.
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Chronic12-34
(@34Chronic12) reported
@SNAFU_Sara @googlenest Be careful with these. I switched my whole house and now regret it because 3 went bad and Google has a 2 year warranty policy and if it’s one day over that, they REFUSE to warranty their product. I went up two levels in google, still got told to bad. Im done with google products.
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NM
(@naresham) reported
@Google @googlenest When casting to Android TV, earlier when I said STOP Android TV or Stop Casting, the Mini speakers used to Stop the casting on TV. Now when I say Stop TV it switches TV off and STOP CASTING does nothing & the casting continues. Please fix it.😰
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Kyle
(@Kyle58478254) reported
@googlenesthelp my 3rd generation chromecast isn’t working. I have tried a factory reset multiple times. The remote works perfectly. I have it on the right HDMI setting. The chromecast just stays on a black screen and nothing changes when I press the home button or back. Help!
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MA
(@fryboy4361) reported
@googlenesthelp Google nest refuses to refund my money. My sub automatically renewed, I forgot to cancel. Haven't used nest cams since last July. But they refused to refund me even though I don't use the cams any longer. Don't use Google nest. Their CS is terrible. all about $$$
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DMM
(@fr8party) reported
@Mwyco8656 @googlenesthelp It was a bad batch by @googlenest. Should FACTORY RECALL
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Jez Rose
(@ThatJezRose) reported
@googlenesthelp My nest unit is less than 6 months old and suddenly won’t find internet. I’ve rebooted the router & nest unit; tried adding manually; moved closer to the router but still it’s disconnected and can’t find ANY wifi network. Please help!