Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • FamMD FamMD (@FamMD) reported

    @googlenest worse customer service ever. More than 4 hours spent in trying to sort out a faulty device return. Now I am being charged fir your mistakes. No help from anyone. Horrible

  • JimBenis Jim (@JimBenis) reported

    @TwitchSupport we gotta talk about your Twitch app for the Google Chromecast, after watching for 10 mins, it goes back to the home screen. It's like the Chromecast thinks the twitch app is idle even when streaming. .@googlenest has tried to help but it says it's a twitch issue

  • joeledmiston joel (@joeledmiston) reported

    @googlenest While it's a super convenient thing, the lack of consistency makes it extremely frustrating sometimes. When I say lack of consistency, I dont just mean connection, but also picture quality and also I have trouble depending on what app I'm using, not really your fault probably

  • drcrane88 Daniel Crane (@drcrane88) reported

    @googlenesthelp Yes - Nest App shows both as offline - same issue on both (after rebooting router and cameras). I have tried to hit the cog and rejoin to WiFi - just get code NC006(3.10)

  • drcrane88 Daniel Crane (@drcrane88) reported

    @googlenesthelp @Original_Heidi @googlenesthelp I have exactly this issue and error code at two different properties - so would be interested in the fix?!

  • drcrane88 Daniel Crane (@drcrane88) reported

    @googlenesthelp @Original_Heidi There are no lights at all on my IQ (presumably because it thinks / has lost connection to the Internet / Nest Server? The Hello Doorbell has no camera on (Green Light off) but the bell actually works normally (physically)

  • hardillb Ben Hardill (@hardillb) reported

    @googlenest Still the same problem

  • Original_Heidi Heidi (@Original_Heidi) reported

    @googlenesthelp Blue light on the hello, no issue there

  • DaveLack Dave Lack (@DaveLack) reported

    My 7 year old just told our @GoogleNest Hub that she "tooted." Sadly, the Hub said she was unable to help her with that.

  • michelalangello Alan Michel (@michelalangello) reported

    Having lot of trouble trying to unlock my @googlenest system. Being waiting for hours and no reply from the customer service. #feelingfrustrated #help #googlenest

  • KWiley4000 Stephan wiley (@KWiley4000) reported

    @googlenesthelp I have a Google nest thermast E and it is offline. I have done all the troubleshooting. It is not my wifi as everything connected is functioning fine. When searching for wifi with the Nest it cannot find a wifi signal of any kind. Please help.

  • joeledmiston joel (@joeledmiston) reported

    @googlenest For example, I almost always having a horrible time when watching CBS All Access through the chromecast. It's slow, bad quality and will often cut off connection in the middle of a show. I have this problem in other apps but mostly CBS All Access. I could rant on that app all day

  • drcrane88 Daniel Crane (@drcrane88) reported

    @googlenesthelp One household is Sky Broadband, another is Virgin Media - both not working with the same error. Honestly ever since Google acquired Nest these products have been a nightmare reliability wise .. what have you changed?

  • joeledmiston joel (@joeledmiston) reported

    @googlenest It connects now, still slow, but that could be slow internet. I have a question though. Do these things time out like phone chargers? I've had this for a year. Is it time already to get a new one?

  • WangChangBackup Erik Johnson (@WangChangBackup) reported

    @TomOB419 @googlenest No problem, Tom! I just thought you were cool, but it's fine.

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