Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • CrissyStone0505 Crissy (@CrissyStone0505) reported

    @googlenest @madebygoogle Im having a serious issue with my Neat thermostat and Heat Link? Can’t get through to anyone and it’s FREEZING 🥶 PLEASE HELP!

  • JarneChris Jarne Christiaens (@JarneChris) reported

    @arrobaratoncia @googlenesthelp I also have this problem with my Google nest hub since yesterday it doesn't rule at all

  • pjoregon PJ Prachyabrued (@pjoregon) reported

    @googlenesthelp hello googlenest, I need help with my nest thermostat. Had the thermostat for 24 months or longer and never had issues with Wi-Fi until today. I’ve tried resetting the thermostat and it didn’t find my network. I tried typing in my network and it failed. Help plz?

  • julesf73 Jules (@julesf73) reported

    @googlenesthelp Hi. Our Nest Thermostat disconnected from the wifi about 4 days ago. It says “your network may be be hidden or too far away” but we haven’t moved it. Thermostat and router rebooted to no avail. I believe this could be a known issue with the device. Please advise?

  • aHarmlessFly Kris (@aHarmlessFly) reported

    @googlenest @thacery1 This was 20 months ago, you going to fix it yet?

  • thatchman1 RST_ (@thatchman1) reported

    I sure am about to buy an older @googlenest IQ camera instead of the latest & greatest one, because the latest one only works in the very crappy, no good very bad Google Home app. Uff. I'm disgusted.

  • Lauren_foley Lauren Foley (@Lauren_foley) reported

    @googlenest your app is TERRIBLE. It constantly logs you out while using it. Do you have plans to ever fix this or should we move to a different company?

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenesthelp It looks like I’m still experiencing the same issue.

  • Juliedwi_ Julie p (@Juliedwi_) reported

    @madebygoogle @googlenesthelp our 3rd generation Nest thermostat has suddenly stopped working . It has a no power message. We have no heating or hot water . We have gone through the trouble shooting steps & our electrician has confirmed our power supply is working correctly

  • RowdyDawg1984 Matt Deborde (@RowdyDawg1984) reported

    Hey @googlenesthelp why is your customer service so terrible? My wide has been getting disconnected from chats while trying to replace our nest doorbell. No one is willing to help with a solution! This is ridiculous and unacceptable

  • aHarmlessFly Kris (@aHarmlessFly) reported

    @GELighting @voteforgrant @googlenest Its been almost 2 years? You think you will fix this? I would like a refund, I have purchased about 20 lights.

  • CrissyStone0505 Crissy (@CrissyStone0505) reported

    @googlenest we are having problems with our heat link… all other electricity in the house is fine. I have tried calling and can not get through… please help! We are freezing 🥶

  • Poolmanouvre Rob Sands (@Poolmanouvre) reported

    @googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..

  • ndarney Noah Arney (@ndarney) reported

    @ChelseaMDO1 I can't find @googlenesthelp @Google putting anything out about what to do to fix it. Did you get a work around?

  • namastewoke2 namastewoke (@namastewoke2) reported

    @madebygoogle @googlenesthelp You know what - I'll just have you work with my credit company on this and I'll also report you to the better business bureau — I hope others are too. I'm so aggravated, I've been patient for a few weeks hoping you'd fix this. **** you too.

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