Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bensalem, PA 2
Herndon, VA 1
Houston, TX 1
Fort Lupton, CO 1
Albuquerque, NM 1
Beulah, MI 1
Clementon, NJ 1
Santa Cruz, CA 1
San Francisco, CA 1
Duncan, BC 1
Zürich, ZH 1
London, England 1
Seattle, WA 1
Warren, OH 1
Leatherhead, England 1
Thomasville, NC 1
Englewood, CO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mad_pole Mad Pole (@mad_pole) reported

    @googlenesthelp Nothing has changed. A Google search found this to be a common problem. No error messages or anything and it controls the unit but no matter what I try it won't connect to the Wi-Fi. It doesn't even show any available networks when it scans, and I have 4.

  • spicynugnugs Adamastor (@spicynugnugs) reported

    @madebygoogle @googlenest Folks don’t bother buying chromecast with TV. It’s absolute trash, the remote WILL stop working after 13 months and google will just tell you to buy another one. Happened to me twice now. What a joke. Should have bought Amazon fire

  • jackofclubs_1 jackofclubs_1 (@jackofclubs_1) reported

    @WEMOcares @googlenest WEMO is currently not working with my Google Home. WEMO app is working fine independently. Can't figure out how to fix the disconnect. Please help. Thank you!

  • tyler_back Tyler Back (@tyler_back) reported

    @googlenesthelp @madebygoogle DAY 15 of no Nest products working after app migration. "Arthur" from customer support emailed through on the same Case ID to submit "feedback back via the login screen". Apparently, just more busy work to pretend they are trying to resolve.

  • Chops1586 Jeff H. 💉 💉💉 (@Chops1586) reported

    Don’t buy the @generalelectric switches made for @Google. They’re ******* terrible. Every update breaks their connections and I have one that died only months after install. I wish I would have use Apple instead of @googlenest products. Loosing functionality isn’t fun either.

  • scott_thewspot Scott (@scott_thewspot) reported

    Hey Google, turn on living room heater "ok, turning on fan" WTF @googlenest, how do you get this wrong? AI won't kill us by taking over the world, it will kill us through pure incompetence

  • subhramani Sowkydor SuBz (@subhramani) reported

    @TataPlayin @googlenest It's been 18 days now and still nothing. Shame that a big brand like Tata can have such bad pre-sales team.

  • spicynugnugs Adamastor (@spicynugnugs) reported

    @googlenest Folks don’t bother buying chromecast with TV. It’s absolute trash, the remote WILL stop working after 13 months and google will just tell you to buy another one. Happened to me twice now. What a joke. Should have bought Amazon fire

  • EdwardSpurrier Edward Spurrier (@EdwardSpurrier) reported

    @Screwfix I asked for help with a failed @googlenest thermostat on 23 May but you haven't replied to my customer service request yet. Could you please get in touch?

  • pjharvey Phil Harvey (@pjharvey) reported

    @googlenesthelp hi! My nest thermostat no longer connects to my wifi. I’ve tried all the troubleshooting steps with no luck. I think it’s broken and needs replacing. Can you help?

  • joemfbrown Joe Brown (@joemfbrown) reported

    @Tim_Stevens I don't think there is a good smoke detector. We have @googlenest Protects and they're also terrible. For a company that prides itself on UX, it's an incredibly bad experience. My daughter is terrified of the smoke detector because there is only one voice setting: SHOUTING.

  • _Cro_Magnon KT (@_Cro_Magnon) reported

    @googlenest spent three hours with google support to fix my nest wifi, and changing to router from another company worked. I am incredibly displeased with google- my less than two year google nest wifi router and point have been bricked 😒 (1/2) $GOOG #Google #WiFi

  • RHDarch RHD Architects (@RHDarch) reported

    @googlenest @karlnicholson Over four years later and you @googlenest still haven’t solved this compatibility issue #poorshow

  • therealdorozco David Orozco (@therealdorozco) reported

    @AbsterMcNabster @googlenesthelp Yes. I believe it was an issue on their end with iOS. Their customer support messaged me and they found the issue on their end and the next day it was fixed.

  • RPAThree RPA CRE (@RPAThree) reported

    @googlenesthelp Thanks for the reply. So the issue was I had to remove all my other nest apps bc they were connecting to a Spectrum router at 5ghz and I had to start with the connect on 2.4 for the lock then re add all the other nest apps.

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