Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
#RARAforMayor
(@zogdila) reported
@googlenesthelp I have been locked out of my google account and now I cannot use any of my Nest products. I have set up 2FA properly but I still can’t get into my account. Please help!
-
beto
(@EspinozaTerron) reported
@googlenesthelp hello, my Nest Learning Thermostat has lost connection to my WiFi and can’t find any networks. I restarted the device, did a network reset, router reset, and even factory reset yet it still can’t find a any networks. Could you please help out?
-
Lindsay 🎮 Who Pressed Mute on Uncle Marcus?
(@WitchOats) reported
@googlenesthelp I’m not sure how to check which I have? The unit’s back says K7KMNL and the app says Model Display 4.8, I don’t know if either is what you’re looking for. The unit itself displays the temperature, it’s solely an app issue. The app is version 5.68.0. I’m in Canada.
-
Tim Rider
(@timrider) reported
My Nest cam has been a huge help with my 1yo, but has failed after just over a year’s use. CS acknowledged product is faulty but they can’t do anything and to buy a new one. Not how a respectable devices co should behave, for the planet nor its customers @nestsupport @googlenest
-
Run DMc
(@dimitrimckay) reported
I give up on @WyzeCam - every single god damn time I need them, they just *happen* to be not working. Going back to @googlenest - so friggin’ done.
-
Catloverplayer 😺😺
(@catloverplayer) reported
@googlenesthelp My Google nest app is down but my wifi internet is up and working. This means your app is having server issues.
-
mcmalani
(@mcmalani) reported
@googlenesthelp Google wifi 2016 suddenly drop download speeds to 1/3 every day. Restart fixes it only to reoccur later in day. No other devices soaking up bandwidth. Worked perfectly for years- a bad firmware update, or is my primary pod at hardware fault?
-
Jeff Haagenstad, Temporary Ukrainian
(@jhaagenstad) reported
@AmazonHelp @alexa99 Removal or disablement of all Alexa devices in my home, complete. Give me a call if you ever figure out your **** #SmartHome #GoogleNest #IGiveUpAlexa
-
Malteaser
(@Malteaser379) reported
@googlenesthelp And when I do that you will say that you therefore can’t resolve my issue and close my complaint. I’ve already asked for replacement thermostats and that has been refused. You are not actively doing anything to sort this out you just keep sending me emails with ridiculous tasks.
-
Reginald Carey
(@ReggieCarey) reported
@googlenesthelp please help. I have a thermostat. The controls in the app don’t respond. It’s difficult to change presets or temp or time. UI really sucks.
-
Stephen Mellish
(@stephenmel) reported
@jonmaddison @googlenest @NodeRED That’s a bit poor and surely a basic requirement for a thermostat that’s been out for a while? We have Heatmiser here as Nest couldn’t manage underfloor heating when we had it installed, it’s a decent system even if the interface is a bit clunky
-
Jakob Külzer
(@ilikeorangutans) reported
@bradfitz @googlenest I hate google home/wifi with the fury of a thousand suns. The hardware has also been terrible so i literally two days ago ripped it all out. And now the app sends me notifications about the access points being offline. I could fill an entire thread just with how bad it is.
-
Harry Papadhimitri
(@papadhimitri) reported
@googlenesthelp Will they help me to solve this ?
-
Richard Holmes
(@richeholmes) reported
Google @googlenesthelp Nest thermostat is hands down the single worst product I’ve ever used. Just woken up yet again at 12.30am to sweltering heat despite the temperature being set to 9 degrees and then switched off entirely. This thing is so bad it’s shameful. And dangerous
-
Malteaser
(@Malteaser379) reported
@googlenesthelp Is this normal? I’ve told you I have a problem with home away assist not working on all three if my thermostats. I’ve spent hours sending you screen shots and explanations of what is happening. Your customer services are useless and still I have three thermostats that don’t work
Check Current Status