Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JJ_Wayne_J JJ Johnson (@JJ_Wayne_J) reported

    @googlenest of all days, my thermostat quits responded (wifi W5 error) during a ‘generational freeze’. This is the 3rd replacement in 1.5 years. Don’t buy them.

  • dkessler31 Dan Kessler (@dkessler31) reported

    @googlenesthelp The ultimate problem is that there is a known battery problem and it’s gonna cost me full price to fix it.

  • Kohaku1910 Kohaku (@Kohaku1910) reported

    Hey uh, @googlenesthelp, I'm having an issue with my nest cam. and when talking to online support, idk who was more confused, me, or the tech support. So uh..yeah..think we can get this resolved? I'd really like to figure out my cams issue.

  • macneys Shawn (@macneys) reported

    @googlenest Hey Google Nest, I have one Nest Audio and one Nest Mini. Both devices have been malfunctioning at stop. They can’t be stopped completely but continuing play the same radios after a while. I have received three replacements. But the same problem exists. What‘s wrong?

  • GIGIGUN Casper Chang (@GIGIGUN) reported

    @googlenest Today, the end of. 2022, I still encounter this problem.

  • rocan Roly (@rocan) reported

    @googlenesthelp It’s the home app that is the problem. It does too much and has a horrible UI and missing features. Like I cannot even control the hot water on the thermostat. The camera part crashes often and scrubs really poorly compared to the best app.

  • pixel_preet Pixel Preet (@pixel_preet) reported

    @josephradhik They did the same **** with @googlenest

  • sukkerfrit Theodor Heiselberg (@sukkerfrit) reported

    @googlenesthelp please fix the problem with casting to speaker groups. This feature is as stable as the pease in the middle east.

  • rocan Roly (@rocan) reported

    @googlenesthelp Don’t think that would help it’s buggy on my partners phone too. But beyond that the Ui is just less useful. I get you want to make things more seemless but not convinced the home app is the way.

  • BryceWGarcia Bryce Garcia (@BryceWGarcia) reported

    5. Thermostat Save yourself from high utility bills. Remotely manage the temperature in your home. Know if there’s a problem or prevent your guests from keeping it too hot or cold. I use @googlenest

  • rocan Roly (@rocan) reported

    @googlenesthelp The issue here is I want the new cam on the nest app or you to actually make the home app good. Which I think would be much harder than more specific apps focused on a particular use.

  • its44Talon talon (@its44Talon) reported

    @GoogleNestHelp Like many others, the wifi stopped working on my Nest Thermostat. I spoke with customer support and the steps did not work. I asked for a supervisor to contact me. No one has reached out in several weeks. I really need someone to help me fix this. Thank you!

  • Kohaku1910 Kohaku (@Kohaku1910) reported

    @googlenesthelp I have a Battery Nest Cam, I didn't get to troubleshooting. But it doesn't want to charge, I use the cord that came with it, and none of my other cameras have any issue at all, but just the one either doesn't accept the charger, or stops charging within 2 minutes of registering

  • dkessler31 Dan Kessler (@dkessler31) reported

    Temp: -6, Wind Chill: -40’s. Google Nest decides this is the perfect time for the battery to die (apparently known issue) and @googlenest says sorry we can’t help you. So glad I paid so much for the stupid thing just to have to buy another since it’s already installed 🤬

  • af4jm John Meyer, AF4JM (@af4jm) reported

    @googlenesthelp 2 other missing features (unrelated to this issue)... (1) 2-zone unit support (i.e. don't try to run fan only downstairs while cooling is running upstairs, because it's the same unit so cooling is on)... (2) Nest Away should support multiple phones because few people live alone

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