Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Martin14115909 T Pol (@Martin14115909) reported

    @googlenesthelp Hi. Nest thermostat w5 error for past two weeks. I have attempted the recommended process in your troubleshooting guide on line and I am unable to resolve the w5 issue. What steps are now available to me please? Martin

  • rickydriese Richard Driese (@rickydriese) reported

    @googlenest my Nest Hello doesn't show up on my Nest Hub when someone comes to the door. I just get a black screen. Help please

  • MarcCarlin Marc Carlin (@MarcCarlin) reported

    @googlenest I’m having trouble accessing Netflix with google home

  • goosy2fast goose (@goosy2fast) reported

    @googlenesthelp Dear Google, looks like I have another faulty door bell. It loses connection constantly. I have spent days trouble shooting but to no avail. The support opening hrs are very limited, please can someone contact me. #nothappy

  • MichaelSmigels2 Michael Smigelski (@MichaelSmigels2) reported

    @googlenest Why can't jade just tell me about these updates herself? I'd have no problem with her talking when she feels the need even i haven't said "hey google" its not like she is in timeout or something?

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • GCabrio93 G. Laz (@GCabrio93) reported

    @googlenesthelp Hello, my Nest Thermostat 3rd gen lost connection to WIFI and now can't find any networks in the scan. Tried the troubleshooting on the help page with no success. The serial is 09DA02AC471815PN.

  • AgustinB90 Agustín (@AgustinB90) reported

    @googlenest @VictorGlum @NBALPSupport I am having the same problem. I cannot watch games with my chromecast of NBA LP. My phone is an iPhone.

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • j_popenhagen John Popenhagen (@j_popenhagen) reported

    @googlenesthelp my nest thermostat will not connect to wifi. i've done all the troubleshooting steps and still will not connect. i've read that this is a know issue and you are replacing the units. what do i need to do to get this replacement?

  • williamgarrison William Garrison (@williamgarrison) reported

    @googlenest Hey! I have Apple Music working with my Nest Home Mini, but when I, for example, ask it to play the latest Kid Cudi album, I get an error: “I can’t do that here, but you can ask me to play it on your other devices.” Older albums work fine. Any help? @AppleMusic

  • aj_okere77 Aj Okere (@aj_okere77) reported

    @googlenesthelp I have been having issues with my google nest thermostat not finding the wifi that next to it. I need help, its frustrating that i have reset this device for the upteenth time. Please provide support.

  • aLewy25 Amanda Lewis (@aLewy25) reported

    @googlenest @googlenesthelp we bought a house. Old owners left the nest, no manual. Have reset it, cancelled settings but still seem to have some remain and doing crazy things with temp. Help us please!

  • 13sen1 Stu (@13sen1) reported

    @googlenesthelp my nest mini is not connecting, I have tried to submit a message online, but that is not working, so I have tried to call, but there are only options for thermostats, doorbells and smoke alarms. How on earth can I get some support? This is painful

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

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