Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @DavidEakle @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself. My complaint is ongoing since OCTOBER. THESE LOT ARE JOKERS. Promised me compo of £50 but still nothing.

  • simonrraseley Simon R Raseley (@simonrraseley) reported

    @googlenest I can play it on anything, phone, nest hub, chromecast, no problem.

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @SeanSlater @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.

  • injured420 🇨🇦Injured420 (@injured420) reported

    @googlenesthelp Sitting before the notification that my cam was down watching online without any problems. I've unplugged both the router & cam. Shows video history but nothing live.

  • latincoffeepar1 latincoffeepartdeux (@latincoffeepar1) reported

    @madebygoogle @googlenest Customers should be aware that if the nest fails due to the WELL-DOCUMENTED w5 wifi error, only replacement options offered are: 1) An "authorization" of $130 til you get the broken one or 2) send the unit and have NO thermostat in winter until replacement shows up

  • mariam05581696 mariam (@mariam05581696) reported

    @googlenesthelp I have a wifi connection issue with my nest thermostat. Can you please give me some advice to help. Thank you.

  • AnthonyRhie syncing0x x0gnicnys (@AnthonyRhie) reported

    @googlenest New Login from: IP 175.176.72.203, Philippines

  • Kenneth050881 Ken Hickey (@Kenneth050881) reported

    @googlenest I need support for a Google nest which is faulty in Australia. Your offshore support team have been hopeless and basically refused to help. @Google

  • RichardBaehr Shore Thing Computer (@RichardBaehr) reported

    @googlenest three weeks later and 5 hours of phone calls and chats and the best advise I get is go to Home Depot buy a 30.00 thermostat send us the Bill and return the faulty one to us. You guys better get your act together as I’m. Or the only one complaining how poor your CS is

  • fishcotheque VG (@fishcotheque) reported

    @injured420 @googlenesthelp I've been having a similar issue with one of my cams. The other is fine. It feels like a service issue but Nest Status is green across the board.

  • _AdityaBajaj Aditya Bajaj (@_AdityaBajaj) reported

    @googlenest It is directly plugged into the wall socket I am waiting since past 20 mins but when nothing worked I rebooted the device when I didn't work I reset the device and still the same is going on... I think it is a problem with the device

  • simonrraseley Simon R Raseley (@simonrraseley) reported

    @googlenest I'm in the USA, everything else is fine, I just thought it was an interesting glitch.

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @ajwalwo @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.

  • mariam05581696 mariam (@mariam05581696) reported

    @googlenesthelp My thermostat is displaying the following message: Your thermostat has a problem and is unable to connect to Wi-Fi. I have restarted my thermostat however this hasn’t worked. Thank you.

  • ChizEWiz 1.20.21 is my Fav Number (@ChizEWiz) reported

    @googlenest It is fully wired up and professionally installed but we keep getting an E74 error. Happens every 3 days. So then we have no heat. Furnace is fine. We had to pay for HVAC as well so we will be taking it out and putting back up our old thermostat. This is ridiculous

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