Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Christina DeLusant
(@ChristinaD25) reported
@googlenest why is my thermostat and lock down while every other WiFi device is working?
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Nacho Lopez
(@natxolg) reported
Hi @googlenesthelp I'm trying to add family members to my nest protect and it claims that it should be done from Google Home, buy my google Home is not showing Nest Protect. Is a known issue or I'm doing something wrong? thx
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Aleem Kanji
(@andiamo944) reported
@googlenest Any help?
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Rebecca Andrews
(@andrewleyfam) reported
@googlenest I can replicate the problem by logging into my Google account on my kids’ iPhones. So pretty sure the problem I s connected to my Google account.
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Tshirts2Print.com
(@tshirts2print) reported
@googlenest @googlenesthelp when are you going to finalise my issue that has been ongoing since 5th October? I was promised a £50 cheque nearly 6 weeks ago. Nothing yet!
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President Elect BGH - (@kissmycamo / Parler)
(@KissMyCamo) reported
@googlenesthelp What utter bullshit, Google Nest. I've tried for a month to fix this defective thermostat using your messenger service and all you do is ask to fill out the same complaint form. I've filled it out three times now and still have a broken thermostat.
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Jens Zalzala
(@anakin78z) reported
One thing that was surprisingly terrible about 2020 is the state of home automation. The new @smartthings is a disaster. @googlenest longer works with Alexa. @WyzeCam continues to be barely usable for automation. My Hue Bridge is nearing EOL. They seem to have forgotten the user
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HRnandez
(@HR_nandez) reported
@googlenesthelp Hi there, my thermostat is offline. I tried all the different recommended trouble shouting and still does not connect to my wifi network. I have a T3007ES model (learning thermostat, 3rd gen. Help me please!
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Joey Parker
(@JoeyTParker) reported
@gedbannon70 @googlenesthelp Don't count on help from googlenest. They told me 3 weeks ago I could replace my (under-warranty) Nest thermostat for free. I've been told 5 times I'd receive an email in 24-48 hrs. 5 times! Those Nests are notorious for wifi problems
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Elaine Courtney
(@ECourtneyy) reported
@SeanCooney1 @googlenest @tc_songs Sssssssssssomebody HELP!!!!!
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President Elect BGH - (@kissmycamo / Parler)
(@KissMyCamo) reported
@googlenesthelp What utter bullshit, Google Nest. I've tried for a month to fix this defective thermostat using your messenger service and all you do is ask to fill out the same complaint form. I've filled it out three times now and still have a broken thermostat.
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Kalua
(@kaluafreeman) reported
@googlenesthelp I just received my replacement Hello and have set it up but now it's telling me I need to buy a new nest aware. I just purchased a years worth a month ago for the prior Hello that died. Please help merge these accounts for me
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Kat Michie
(@KatMich) reported
Just unexpectedly spent 2 hours talking to a @googlenest rep who couldn’t help me delete an old nest account so I could migrate to Google (can’t add guests) only to find out they couldn’t help me and I have to set up all my dumb smart home stuff all over again. I cried.
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MaccaGamer2020
(@MaccaGamer2020) reported
@googlenest @googlenesthelp Nest says it’s connected to heat link. Heat link has a green light. Have restarted both. Heating only coming on if I manually turn it on at the heat link though, despite the thermostat telling me it’s on. Controls the hot watr fine. Help urgently plz
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President Elect BGH - (@kissmycamo / Parler)
(@KissMyCamo) reported
@googlenesthelp What utter bullshit, Google Nest. I've tried for a month to fix this defective thermostat using your messenger service and all you do is ask to fill out the same complaint form. I've filled it out three times now and still have a broken thermostat.
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