Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ArquiluzP Arquiluz Panama (@ArquiluzP) reported

    RT Lutron "@NachturnL @googlenest There are widespread outages impacting certain features of our products. We're working to resolve this issue quickly & appreciate your patience. We apologize for the inconvenience & will update you when it's restored. Please contact Lutron c…

  • LeahMPhotonyc Leah Morgan (@LeahMPhotonyc) reported

    @googlenest terrible customer service. Been dealing with the runaround for 24 hours on a defective thermostat! Each rep makes me go through the same steps only to pass me off. I want a replacement!!!

  • RoseHaft Rose Ann Haft (@RoseHaft) reported

    @lolitataub What sort of features are you interested in? And what's your budget? Ring has very slow trigger and the camera is crap. I've actually considered building my own because the others aren't great and certainly have security flaws. Haven't tested @googlenest

  • LegendOfDub James Wong 🧢 (@LegendOfDub) reported

    Google Nest support chat wasted 2.5 hrs of my time and won't respond.. Probably went home for the day with no notice. Thanks @googlenest Trying to avoid servicing a customer with a known wifi issue with their device.

  • PhilippeBezard Philippe (@PhilippeBezard) reported

    @googlenest I reboot the box, the Google home. I ask to shut down this light in 2 mn Answer: unfortunatly i can't program some tasks on this switch.

  • Lutron Lutron Electronics (@Lutron) reported

    @NachturnL @googlenest There are widespread outages impacting certain features of our products. We're working to resolve this issue quickly & appreciate your patience. We apologize for the inconvenience & will update you when it's restored. Please contact Lutron customer service with any questions.

  • abhiroopbasuu Abhiroop Basu (he/him/his) (@abhiroopbasuu) reported

    @googlenesthelp All my Nest devices are unable to connect. Internet and WiFi is fine otherwise. Is there an issue on your servers? Google Home is also not able to connect.

  • DannyFrankish Danny Frankish (@DannyFrankish) reported

    @James_Barber_ @googlenest This is the same problem as I am having. Did you manage to solve?

  • jackoduker Jacko (@jackoduker) reported

    @googlenesthelp I have powered down the battery one; build a new connection true the app after deleting all the devices

  • gank41 Jeff (@gank41) reported

    Hey @googlenesthelp, is your service down because of the @AWSSupport outage? Seems weird that Google/Nest would use Amazon’s services and not your own, though. Right?

  • gank41 Jeff (@gank41) reported

    @googlenesthelp My Nest Thermostat was unresponsive during the AWS outage today. All seems to be working now, though.

  • gmontano74 GXM (@gmontano74) reported from Burbank, Illinois

    @googlenesthelp ....down again?! First the Ring system now Nest

  • kdarty Kevin Darty (@kdarty) reported

    @googlenest Okay, I uninstalled and reinstalled @PrimeVideo and the issue still persists. Keep in mind I only see the issue with SD video. HD and 4K are fine. It was better before the latest system update. No big deal, in sure it will get updated, I just wanted to report to help out.

  • ScheiTrump Scheiße Trump (@ScheiTrump) reported

    @googlenesthelp my fire alarm says to replace lithium batteries. I’ve replaced them twice. Still getting error message. Yes they are lithium

  • chelmore Chandler Elmore (@chelmore) reported from Loveland, Colorado

    @googlenesthelp My protect keeps on going off, so much so that we’ve had to take the batteries out of it just to get it to be quiet. Any help would be appreciated

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