Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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micky
(@MICKYIMP) reported
@googlenesthelp when are you guys going to do the update to fix the nest detects from going off like
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redpaperrose.com
(@redpaperrosecom) reported
@googlenest and then about 15 mins later, doorbell goes offline until a power cycle (power off, power on)... this happens every time after someone rings... offline after 15 mins (not immediately) - power supply is fine, no powerline devices - nest has no online connection issues otherwise.
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Sarah BN
(@sbnbn6) reported
@googlenesthelp 6 wks ago we started trying to get our google nest replaced for the broken wifi chip. Were told they would follow up with an email to send us a new one. Then radio silence, despite repeated attempts to get back in touch. Very frustrated, terrible customer service!
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Gary Criswell
(@GaryCriswell) reported
Hey @googlenesthelp since yesterday my Nest hub has been saying there is a glitch and to try again. I'm also not and to use assistant on my Pixel 5. It just says Can't reach Google at the moment.
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B
(@Weeb3n) reported
@googlenest My Nest/Yale lock keeps saying "offline" Connect is good, I have two Google Wifi routers - mesh is strong, 800gbps up & down. Lock was already hard reset, did same with connect. Lock came back online for half a day, now stuck "offline" What gives?
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AJ Wold
(@ajwold) reported
@googlenest I own multiple chromecasts and like clockwork they break after a year. The chromecast gen 2 in particular is the worst with needing factory resets constantly to keep it functional. Constant crashing and freezing on gen 1-3 in general. I regret each purchase.
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Shaun Mullis
(@ShaunMullis23) reported
@googlenesthelp My wifi completely died on my Nest Learning Thermostat. It can no longer see any network. All other wifi devices are fine including 2 other Nest thermostats. I've already reset the thermostat once, but it did not help. Any suggestions on what else to try?
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Dave Shields
(@aykonsilvers) reported
@googlenest I need some help with. Google WiFi Spot. It was previously in my old home and we moved to a new house with new ISP. I did a factory reset and it allows me to attempt to add but then it fails at the “connect to WiFi” stage
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Steve Moss
(@SteveMoss123) reported
from
Wheathampstead, England
@googlenest just wondered if your servers are down? My cameras have been offline for 2 days. Everything else in the house working perfectly! Quite frustrating!! Look forward to hearing from you. Thanks
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Dr. Chandra Herring,The Kid in the Back!!
(@ChandraAHMorrow) reported
@googlenest 1) ✅ light source 2) turned on 3) tried again 4) tried other light sources. 5) followed steps in app 4 trouble shooting lights work but not as smart lights. When they work they work immediately, when they don’t they don’t. I have others that have worked so I know how to set up
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Pete Skomoroch
(@peteskomoroch) reported
What's the best way (if any) to get real @googlenest customer support? Can any friends at Google help point me in the right direction before I cancel my subscription?
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Ryan McKeon
(@RyanMcKeon1) reported
@googlenest No power outages in my area recently that I have been aware of. We did have one about a week or two ago but I didn't start having this problem until last Friday (2 days ago).
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Marc Akoley [Ekomak]
(@EkomAK) reported
@googlenest Seems to works now. What I do : Reset Hue Bridge Uninstall/reinstall Home App Use Chrome as default in-app browser Relink the 2 services (Home and Hue). I have to finish all my setting but the first bulbs i add works well. Thanks for your help and thanks to @AJBeaks too
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Geen
(@Geen82) reported
@googlenest I have a 2nd gen (puck). I've tried resetting it from the Home app and streaming a 20 minute video from YouTube to see if it had the same problem (YouTube worked fine).
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salty
(@salty_hurricane) reported
@googlenest will you please stop with the commercials that say HEY GOOGLE. It activates my **** and makes me angry lol
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