Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • adiaditiwari Adi (@adiaditiwari) reported

    @youtubemusic I's facing issue to cast my audio only youtube music to nest mini but your support always transfer my chat to @googlenesthelp and nest help transfer my chat to YouTube music help, but problem not resolve. You guys are wasting my time.

  • petwhit peter white (@petwhit) reported

    @googlenesthelp Hi there, the problem started 2 days ago and the unit i think is just over 18 months old

  • twit_tawoo Anthony Jorge (@twit_tawoo) reported

    @googlenesthelp Thanks for the reply, it just went offline, Nest app says it’s offline, restarted, blue ring fires up as norma and green LED is offline. No error on app, just says make sure it’s on and connected to WiFi, nothings changed and is online.

  • twit_tawoo Anthony Jorge (@twit_tawoo) reported

    @googlenesthelp I’ve got an issue with my Nest IQ, I’ve seen reports online that there is an issue, but see no official confirmation, can you confirm there is a problem, it seems similar to March’s outage.

  • PrabhakarkKumar Prabhakar Kumar (@PrabhakarkKumar) reported

    @googlenest 2 calls with customer support to resolve Nest thermostat issue but it ended up with no result. The only reasons i selected Google nest over other similar product was, Google back support but unhappy with trouble shooting process for component like thermostat.

  • marino1023 Michael Marino (@marino1023) reported

    @verge Why is @googlenest so slow to the game on this? We need a Nest floodlight ASAP

  • Jonnskyywalker Jonathan (@Jonnskyywalker) reported

    NEVER buy another Nest thermostat or recommend them. WORST SUPPORT EVER! Going on two weeks of no thermostat replacement while is already warm and have spent hours with support just going in circles. Any other smart thermostats recommendations? @googlenesthelp @googlenest

  • t_ruch11 Tom Ruch (@t_ruch11) reported

    @googlenesthelp hello, I am having an issue with my google nest unable to find my WiFi network. My network is working and I have tried the reset function on the Nest. Any help is appreciated

  • GwennoHaf Gwenno Haf (@GwennoHaf) reported

    @googlenesthelp Hello! After a year, our Nest randomly disconnected from the WiFi. We’ve followed all Support steps but to no avail. Please help 😭😭

  • robynwebdesign Robyn Alexander (@robynwebdesign) reported

    I cannot get my thermostat to find my Wi-Fi. I have a W5 error and I reset the nest device and my router with no change @googlenesthelp

  • thallesvr Thalles Coelho (@thallesvr) reported

    @googlenest Nest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect to be controlled by the app. It is a known problem and you can search for it. Customer Support said they can't replace my unit anymore. It is a shame

  • bsrishi Rishi B.S (@bsrishi) reported

    @googlenesthelp Team, am having a major issue with the nest WiFi router that I don’t get internet in a room. This is ridiculous. It doesn’t automatically switch bands..

  • justinshuls uhhhhh (@justinshuls) reported

    @zackkanter Poor nest @googlenesthelp

  • bryde09 Bryde (@bryde09) reported

    @googlenesthelp I’ve reported an issue 3 times now with no help and cannot find a phone number for assistance? Is there a number for customer help?

  • Knisskid Wear a Mask Save a Life (@Knisskid) reported

    @googlenesthelp It's offline. I've tried the breaker. Right now it's plugged in via USB.

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