Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ignSevenEleven Dog/* (@ignSevenEleven) reported

    @plainrocktweets Yeah, it's annoying. I feel you, but I feel like if you added "the" in "turn off living room lights" it may work. It even suggests that lol. Yeah, I know that's an extra word, but also maybe @googlenest can fix this.

  • DidnBet Bet you didn’t know (@DidnBet) reported

    @plainrocktweets @googlenesthelp please fix this

  • sboppana Sriram Boppana (@sboppana) reported

    @googlenesthelp My 3rd gen nest thermostat went offline while I was out of town traveling. After coming come, I followed the various troubleshooting steps the nest help guide provided, However it is still not connected to the internet. Please help.

  • itsmecraiglee Craig Lee Thomas (he/him) (@itsmecraiglee) reported

    @googlenesthelp Hey GNS, thanks for the reply! I’m in the US with a Google Nest Learning Thermostat. It worked for a few weeks, then disconnected from my network and cannot reconnect. I’ve been through every error, Reddit, reset and power cycle in the books. Thing just doesn’t do wifi anymore

  • Cinsike Cynthia Simon (@Cinsike) reported

    @googlenest all my cameras are hacked due to Pegasus. Continuous offline cameras that don’t record properly. Corruption at its finest

  • dannycormier Danny Cormier (@dannycormier) reported

    @CLWood123 @googlenesthelp I am getting the same issue with the @googlenest app

  • TheRealJoeyH Joey Hennessey (@TheRealJoeyH) reported

    @googlenesthelp Multiple of my cameras aren't streaming on either the nest app or the google home app, they just show the loading spinner. Speed test shows 867 Mbps down and 782 Mbps up on my nest router

  • MzMillicent Millicent Mcintyre (@MzMillicent) reported

    Do NOT purchase a @googlenest @NEST Thermostat @Lowes they will not help u on the phone 1 hour & can't get support! DO NOT BUY IT!!!!

  • tompereira88 tom pereira (@tompereira88) reported

    @madebygoogle @googlenest yea I have done that but doesn’t help, I’ve deleted my home from Google home app now and started a new home but my nest doorbell subscription isn’t working with my new home in the app

  • HarleyPeyton Harley Peyton (@HarleyPeyton) reported

    So cool. If you have @googlenest products and change your wifi everything shuts down and you'll need an MIT engineer to change the wifi settings. (Unlike the ease with TVs, etc.). Thermostat doesn’t work. 33 degrees tonight. We have no heat. Thanks @googlenest !

  • AMERSONGAMING AMERSON GLOBALGAMING (@AMERSONGAMING) reported

    @googlenest @jmwein I have two Nest *** Max that both use my G-Suite login. Yet the neat doorbell can’t be connected??

  • Christina_UK Christina Bellyou (@Christina_UK) reported

    @googlenesthelp On the other note, the Google nest help is better than the original nest help. I’ve been in contact with my ISP who have now given me a public IP address rather than a natted IP - all my smart devices now work! 🥳

  • DJHill Himmy Neutron (@DJHill) reported

    @googlenesthelp I don't see any options for fall detection on the phone app or the watch menu itself...do I have to wait for a firmware update or server side push first?

  • Farazsaleem07 Faraz Saleem (@Farazsaleem07) reported

    I was excited to have purchased a hive heating system, but terrible service from @HiveHomeUK from the get go - totally unacceptable. Returning it and moving on to @googlenest

  • versebud Lillian (@versebud) reported

    @googlenesthelp my nest thermostat not connect to wifi and can’t recognize any network. I’ve tried everything like rebooting, resetting the device etc. nothing works. Please help.

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