Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dave (@D_P_P_) reported@googlenesthelp seems I have the same issue with my Nest thermostat. Suddenly lost network connection and will not reconnect. There’s been no change on my network and all other devices connect as they should. Followed your online support by no joy.
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david baeumler (@sosundays) reported@googlenesthelp Thanks. I have 2 Nest Learning Thermostats 2nd gen. The one downstairs works fine and is online. The upstairs one went offline yesterday and said “failure to connect”. I tried resetting the thermostat, reset the network, reset all nest WiFi routers and points.
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Arturo Pelayo (@mexiwi) reported@googlenest @googlenesthelp at what point is the fix for authentication of the AppleTV app to view nest cams coming? Its been almost 2 years, the app is still in the app store, yet the porting of google accounts borked it.
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Sean OConnell (@techsean) reported@googlenesthelp and you still managed to do nothing but waste more of my time in your DM. How about trying to actually solve a problem!
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Mike (@mikelabatt) reported@ragusel @troyhunt @googlenest No air quality also because it detects CO (bad combustion, toxic emergency), not CO2 (exhaled by humans, indicator of air quality).
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Kerri LC Lazur (@kerrilazur) reported@googlenesthelp It’s the indoor cam. I just keep hitting the try again button and it comes back temporarily. I did try logging in again but that didn’t help.
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Arturo Pelayo (@mexiwi) reported from Auckland, Auckland@googlenesthelp if you are truly in partnership to support the Matter standard for devices, this should not be an issue. You cannot be a steward for the planet with mandated obsolescence, increased eWaste and lingering user experience. Support your products. Fix the childish quarrel with Apple
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Galego Galeginho (@sougalego) reported@carrier Your Cor system is down. Again. For 30 hours. Anybody know if @googlenest or @ecobee will work with that system?
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Dave (@D_P_P_) reported@DJBrewtal @googlenesthelp @googlenesthelp I have the same issue. Thermostat has suddenly lost connection and will not reconnect.
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Jackson JR (@cusekingdome) reported@googlenest hi my nest thermostats will no longer connect to my wife network and it will not detect any other networks please help!
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Rob Rodriguez (@rdubb7699) reported@googlenest so we bought a nest battery operated alert in 2019 and now it is telling us there is a sensor issue and it needs to be replaced? After 2 years?? Really?
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Troy Hunt (@troyhunt) reported@stebets @googlenest Yep, my bad
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Kyle Kent (@kkent26) reportedAnother horrible and unprofessional experience with @googlenesthelp who directed my wife to improperly wire our thermostat at the end of winter while troubleshooting. Told to call a 3rd party technician who identified the issue but charged a hefty fee. Google refuses to reimburse
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮 (@DennisArepa) reported@googlenesthelp Hi guys, i want to subscribe to Nest Aware but in totally impossible for me. It appears contantly problems with the payment. Could you help me? The error is [OR-CPMS-03]
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david baeumler (@sosundays) reported@googlenesthelp (2) then I did a factory reset to the upstairs thermostat- and deleted it from the nest app and google home app. Then tried to reconnect it to the nest app and made it to connecting to the internet and then I got an m15 error: “Your thermostat couldn’t be added to your account”
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