Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Clum Callum (@Clum) reported

    @googlenesthelp Hi, I don't think I ever migrated to Google. I get no messages in app, just it's asking me to login and saying wrong password. Still haven't received any emails regarding passwor reset though. Tried a few times now

  • superman_561 Superman_561 (@superman_561) reported

    @googlenesthelp I’m having trouble with my best device. I’ve reset my WiFi and even replaced my old WiFi box and still nothing. It won’t even pick up my neighbors network. What can be done?

  • KM4OOS 🦝KM4OOS🥦अस्मि (Paradox) (@KM4OOS) reported

    @googlenest I live 20 miles away from a nuclear power plant. **** you

  • StuartKeeble Stuart Keeble (@StuartKeeble) reported

    So sad the @BBC are shutting down the BBC Minute news service which has been providing a morning update on my @googlenest for the past few years. I would pay for that service!

  • jerulmer Jeremy Ulmer (@jerulmer) reported

    @googlenesthelp Hi, my nest has lost connection with WiFi. I have tried resetting the device, but it just keeps searching for WiFi and never finding it. Any help would be greatly appreciated!

  • InvalidVariant gs (@InvalidVariant) reported

    @HiveHomeUK When are you going to fix your products? I wish id never brought the hive system and gone with @googlenest. Fed up of constantly having to re-pair everything. Heat on demand has decided to stop working today.

  • MsMainH Marina (@MsMainH) reported

    @googlenesthelp @bwclaw4 Google Wifi products are not cheap and it’s really frustrating that there hasn’t been a way to resolve this sooner. Can you help @googlenesthelp??

  • NortonAngus Angus Norton (he/him/his) 🇳🇿🇺🇸 (@NortonAngus) reported

    Went down the @Google 1st party consumer services rabbit hole this morning. Wow, they improved a lot. UX, flow, value prop... Quality #youtubemusic #googlenest #googlehome

  • arusbridger alan rusbridger (@arusbridger) reported

    @googlenesthelp hey google nest support. My Heatlink is dead and it’s freezing. How do I get help? Preferably a human being to speak to

  • MartinDolce 🇺🇦 Martin Dolce 🇺🇦 (@MartinDolce) reported

    Hey @googlenesthelp! Over the last few months there has been a noticable deteriation in our Google speakers. They regularly misinerprit what we say, and often respond with 'there's been a glitch, please try later' Whats going on?

  • JZhelpslawfirm Justin "JZ" Ziegler (@JZhelpslawfirm) reported

    @googlenesthelp on hold for 17 mins with Nest thermostat and still no rep. Please hire a more agents. Bad customer experience

  • LongHairedNasty LongHairedNasty (@LongHairedNasty) reported

    @googlenesthelp The issue is all yours. You do not record when you turn the furnace on when the thermostat is OFF. There was never an option to turn the safety temperature OFF until we had this discussion 2 years ago. Now you don't wat to admit the furnace runs when the thermostat is OFF

  • fipz zdıɟ (@fipz) reported

    @rsmck @tado @googlenest The worst is Hive - Such a confusing, ugly device that everyone thinks is a dimmer switch for the room it's in. It also don't work with quite a few routers .... Don't know if it requires a subscription - that's pretty dire on tado's part

  • cdmarte1 CD Marte (@cdmarte1) reported

    @googlenesthelp Nest app has not been loading camera feeds again... hoping for a quick fix, this shouldn't be happening... 🕒

  • deanupton Dean Upton (@deanupton) reported

    Second @googlenest doorbell to break down. App has become unstable. Latency ridiculously long for a doorbell. I’m done, and taking my £10/month subscription with me.

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