Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ash
(@ashradon) reported
@googlenesthelp My Nest Thermostat E stopped recognizing Wi-Fi and won’t work. I tried all steps like rebooting my router, rebooted Nest. Nothing seems to work, please help
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Ian Winick, Translator & Copywriter 🇮🇪🇩🇪🇪🇺
(@JohnLovesJulie) reported
@googlenesthelp No, that didn't work either. I'll give TennisTV a shout but my hopes aren't high! Thanks for your help!
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Mike Molitoris
(@FlagshipWMG) reported
from
Cary, North Carolina
@googlenesthelp seriously worst customer experience. How many times do i need to say my device is dead and i have moved it and it doesnt work anywhere, so its done. 🤬
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp 5th day in a row, that our thermostats went to Eco. You must fix this. Software update???
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Ataraxy
(@BlaRe_GreGo) reported
@googlenest im confused. I have invited family member in the home app but the have no acess to the thermostat. It says they need a nest account and to log in with that which makes no sense. Help? Please!
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jordydev
(@jordanyonodev) reported
@googlenesthelp Nope. It can’t find any networks in range. Such as my neighbors, but my iPhone, android tablet, chrome book, and dell + Ubuntu Linux can find the networks no problem. Luckily the nest is working in offline mode now, but it wasn’t before.
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Conrad Taylor #BlackLivesMatter
(@conradwt) reported
@googlenesthelp @gmail It appears to be working now without me doing anything special. Thus, this issue can be closed and thanks so much for your assistance.
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Sharif Davis
(@SharifDavis9) reported
@googlenesthelp - My Help is Sharif Davis and my Google nest Thermostat is not connecting to my WIFI. I have reset it three times already with no success. Can someone please help me with this problem?
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MPI
(@MPICreates) reported
@googlenesthelp I think I may have actually ended up resolving the issue with a full factory reset.
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SupermanisClark
(@SupermanisClark) reported
@googlenesthelp I don’t have a family member added. I have the Samsung Galaxy Flip. This isn’t a phone issue as I’m receiving other notifications and its also no longer chiming in my home.
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TripDiam
(@TripDiam) reported
@googlenesthelp The service technician put his nest thermostat on the wall and it worked fine so it was just my unit. He actually has to carry one around with him because this is apparently a common issue.
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jimbo d
(@jimmdink) reported
@googlenesthelp thanks for being disconnected. Your CS is terrible. When asked to disconnect and reconnect power sources to an item that takes time to do, the Cs rep ends the chat. Thumbs up.
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Steve
(@DrAnnoyedGrunt) reported
@googlenesthelp I know you're a bot, but I think @Shudder could use your help fixing their app.
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Patrick Hastings
(@MageInput) reported
@googlenesthelp Hi google nest team, I think this is more a feature request than an active software issue
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Critical Bureaucracy Theory
(@aphofer) reported
@googlenesthelp U.S., latest version of Chromecast with Google TV. There isn’t a problem with functionality, just the UI. Is there a setting that restricts search results to services that the user has successfully signed in to? Also, can volume remote be programmed to control 3rd party spkr?
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