Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Gibbins
(@SimonGibbins3) reported
Anyone else having trouble with Google Nest. My other half cannot migrate her nest account to a Google account as the verification email don’t come through on Gmail! #googlenest #unconnectedhkme
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Don Curtis Jr.
(@don_lap15) reported
@googlenesthelp Only my wife and I have access and no trouble with the network. I actually removed the doorbell and added it back today but nothing changed. It’s like it doesn’t recognize the nest aware subscription
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Shawn Sutton
(@TheShawwzee) reported
Playing #cloudpunk finally and just completed a mission with some guy saying about the Androids/AI taking over and stuff… …then my @googlenest decided to ask to do “something fun”. I’m shook. Send help. 👀
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Shawn Pons
(@ShawnPons) reported
@googlenesthelp This is the third Nest Hello I've had. It's been replaced twice already for the same issue. So I don't recall the original purchase date or location.
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Suazo
(@Suazo_PR) reported
@googlenesthelp @rynterry1 You’ve been pretty much providing the same response for the past 2.5 years… are you going to work on a fix or not? this seems like a fairly straightforward problem to solve as all it requires is either an updated app with google sign in or some backend updates.
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Shelly D
(@Mom2JnA) reported
@googlenesthelp hey I've only had my Nest thermostat for a few months now (03/22) & about 2 was ago it lost wifi capabilities completely. I followed all the help tips online and even waited until I got a new ISP today to see if that would help. No luck. Help!
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Deryk Piper
(@derykp) reported
@googlenesthelp 2/ its fullscreen feed no problem.
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chris collins!
(@oolunchbox) reported
@googlenesthelp @madebygoogle I told a Nest rep, “this is not a software issue, this is an issue with the physical hardware.” re my Nest x Yale lock not working. After 17 min, “I have checked the details and it seems the issue is with the hardware part of the Nest Yale lock.”
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Chauhan Ashish
(@Him_Purush) reported
@googlenesthelp need help..Nest stopped responding..neither detecting Wi-Fi nor Bluetooth.
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Deryk Piper
(@derykp) reported
@googlenesthelp 1/ Google Home version 2.54.33.3. My phone is a Pixel 6 Pro. I haven't seen the freezing problem since updating the app a few days ago, however it's still the case that a camera will occasionally sit on "connecting" in the multi-camera feed, but tapping that camera will then show
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Don Curtis Jr.
(@don_lap15) reported
@googlenesthelp It is a wired doorbell. The issue started happening months ago. And we do have a nest aware subscription. We also had to create two homes due to an issue with the doorbell not being able to add on to the existing home.
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Kyle
(@kbonk28) reported
from
Chesterfield, Michigan
@googlenesthelp my kid just crawled out of their cage, cannot get the video footage from your app. Pay for nest awar, fix it
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initial B 🏳️🌈🏳️⚧️
(@NOSaturn) reported
hey @madebygoogle and @googlenest, ya'll should setup my Nest WiFi router so it can failover to my #GooglePixel hotspot when my internet goes down and keep the internet goodness going even through an internet outage!
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Maria Harrison
(@MariaHa30581898) reported
@googlenest @googlenesthelp I can’t log into the app,using the correct email, doesn’t recognise password, asked to reset but never receive email to reset it; check spam nothing Forums show this is a common problem that you are not sorting out; do I bin my Nest thermostat control
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Brett
(@talonbrett25) reported
@googlenesthelp i have had my nest from fall of 2018. About 3 weeks ago I lost connectivity to the wifi. I used a bunch of troubleshooting documents and I still can't connect. I haven't changed my network either please help
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