Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • davidstamen David Stamen (@davidstamen) reported

    at least 5x a day @Spotify crashes my @googlenest display. anyone else have this issue and/or a fix?

  • CharlieStace3 Maninthecave (@CharlieStace3) reported

    @googlenest @googlenesthelp @Google when are you going to fix the pause streaming issue when viewing a nest camera live stream!?! Pretty tempted to ditch all of your products because of this bug, as are many others!!!! 😡

  • xThatcherx Thatcher (@xThatcherx) reported

    I think @googlenesthelp are fast becoming the worst customer support I have ever experienced. They deemed my device to be faulty over a week ago and despite chasing are still asking me to reboot it and factory reset 😭😭😭

  • jack_cruwys Jack Cruwys-Finnigan (@jack_cruwys) reported

    @googlenesthelp @spinphilly Hi Google, I have this exact same issue. Brand new a few months ago. Can you help?

  • lucidpeachbtw LucidPeach (@lucidpeachbtw) reported

    @googlenesthelp Status light is completely off on both doorbells (front and back door). This has happened before when google experienced an outage months ago, status lights were out but everything came back on its own. It rained yesterday evening, no known power outage. What should I try?

  • Curleymac Craig McCurley (@Curleymac) reported

    @madebygoogle Surprise surprise the help and concern lead to nothing again. @madebygoogle @googlenesthelp are once again not customer focused and have disregarded the fact that Google nest life span lasted 2 years. I expected a quality product but unfortunately Nest underdelivered.

  • aldixon Alfred (Al) Dixon (@aldixon) reported

    @googlenesthelp I had a neighbor power cycle the cams and they started back up, BUT why is that necessary? Why don't the cams have a restart feature built in after a power outage, especially a momentary outage? And why is it some cams and not all cams? I would love an answer.

  • nsimpson26 N. Simpson (@nsimpson26) reported

    @googlenesthelp My nest account logged me out the other day and now I can’t log back in. When I try to recover my password, the recovery email never shows up. Checked inbox, junk, spam and trash. HELP!

  • 1DoritoBandito Dorito Bandito (@1DoritoBandito) reported

    Is anyone nest smoke alarm keeping going off saying smoke when there no smoke? As my old dear one started today and keeps saying smoke when it's clear @googlenest help anyone

  • wimdehaan Wim de Haan (@wimdehaan) reported from Assen, Provincie Drenthe

    @googlenest my Google home Nest Hub is not booting! Just shows black G logo. Reboot (vol +/-) also not working. What to do?

  • crazychrises M&H Christiansen (@crazychrises) reported

    @googlenesthelp Seems like a common issue right now, but I also have a Nest e-Thermostat that stopped connecting to wifi a few days back. Can't find ANY network. I have restarted it, reset the network, manually tried to add the network. All resulted in no luck. Had awhile

  • jevo2205 Joshua Evans (@jevo2205) reported

    @googlenesthelp Thanks for the reply! I’ve had an issue with my thermostat for 3+ months. And I’ve reached out to your support team hoping for a resolution. It’s been a total waste of time with no resolution. It always reads 21+ degrees when in a cold room.

  • 1DoritoBandito Dorito Bandito (@1DoritoBandito) reported

    @electrician_247 @googlenest Yeah this one near the loft hatche, old dear said it's stopped now but I'll give it a clean hopefully sorts problem out

  • FeldBum Eli Feldblum (@FeldBum) reported

    Having my whole basement under 18" of water and losing so much of my stuff wouldn't be so bad if @googlenesthelp would just let me switch my drowned WiFi puck for another puck in the house, but of course that's completely impossible with the new Home app.

  • lucidpeachbtw LucidPeach (@lucidpeachbtw) reported

    @googlenesthelp our nest hello doorbells went offline yesterday evening and are still both off. We reset our router already. Does it take a while for them to power up? Not sure what happened? Any advice?

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