Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

Less
More

google-nest Hero Image

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • moonflowerfliss felicity ☽ ☆ (@moonflowerfliss) reported

    @googlenest Maybe? I’ve had to reset it on two separate occasions because certain apps will stop showing the option to cast. I don’t know whether it’s an issue with the apps or if it’s on my end

  • kill_frost Iceman One Deicing (@kill_frost) reported

    @NestUK_ @googlenest Having issues with nest doorbell constantly connecting & disconnecting to wifi camera going offline. Have done factory reset on camera and Wi-Fi router still having problems. Offline Online Offline Online.

  • JazzyMcK Jason McKnespiey (@JazzyMcK) reported

    @googlenest @jmwein This crazy situation still rolls on, Google and Nest have ignored all us Family GSuite loyal (paying) customers for years being forced to use a separate @gmail.com email account is ridiculous. Extremely bad form. Irony is you can use Ring / Hive etc with GSuite accounts.

  • SarcasticCan sarcastic canadian ☘️ (@SarcasticCan) reported

    @googlenest Your google homes predictive tech is garbage. We have 2 homes setup in our house, I had the TV paused through harmony hub on home 1, I then told home 2 to pause the TV when it has a harmony hub in the same room and it unpaused the TV in home 1.

  • RotNHellJack Watchin' You! (@RotNHellJack) reported

    @googlenest What in the heck are you folks doing? How away assist is regulating the temperature in my house when I’m away? WTF? When I leave or spend extended periods of time outside in my garage, this system SHOULD NOT be adjusting ANYTHING. I have a schedule set and Nest

  • Prototype_Panda Prototype_Pandad (@Prototype_Panda) reported

    @googlenest It's been with the Google Assistant, I've rebooted and uninstalled the trouble app and still nothing

  • northie25 Pippi North (@northie25) reported

    @googlenest the WORST service I have ever experienced! Putting someone on the phone that speaks poor English and then having to tell them about the issue 10 times as it doesn’t sink in and still not sorted!! On hold for an hour on and off!!

  • Galaxygamerone Daniel Brennan (@Galaxygamerone) reported

    @googlenest Hi, it was working fine this morning and just got home from work and the apps just say this, unplugged the main router and restarted that and the Nest WiFi etc . I’m still connected to it, it’s just the apps that say it’s offline when it is

  • AdamWri60602977 Adam Wright (@AdamWri60602977) reported

    @googlenesthelp I can't connect to my best mini, keeps giving me the can't communicate error

  • kcab25 KC (@kcab25) reported

    @googlenest is there an outage? I was logged out of my nest account and cannot log back in. I keep getting a “network error. Nest app has trouble communication.”

  • mehraneha Neha Mehra (@mehraneha) reported

    @googlenesthelp hello! I have tried all troubleshooting steps and was unable to get my nest to connect back to the wifi. We’ve only had our house for about a year. Can you help?

  • sopranocrazy GLCMCFC (@sopranocrazy) reported

    @googlenest if you want a bad customer experience purchase a nest thermostat or anything in the nest range. The customer support is dreadful 0/10. If it brakes they will demand a holding credit card charge. The guarantee is the worse ever and customer service is awful

  • Rob_Laird Robin Laird (@Rob_Laird) reported

    @googlenesthelp in the UK and have an H1 error. Tried resetting the thermostat by holding it down, and the same with Heatlink. Any ideas?

  • stanemly Stan the Bailman (@stanemly) reported

    @googlenest Update... Google customer service is still non existent. As of yesterday the issue with my nest hello has been "bumped up to the THIRD level" Really never had responses to the first and second level.

  • maryann_wilhelm MaryAnn (@maryann_wilhelm) reported

    @googlenesthelp both of my nestcams are down again. I can't keep climbing up a ladder to reset. disappointing

Map Check Current Status