Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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dustin. johns.
(@dustinjohns) reported
@googlenesthelp Hello. I have one of the new Battery Nest Cams. At night I get horizontal scrolling lines. Are you able to help?
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Alex Gallis
(@AlexGallis) reported
from
Croydon, England
@madebygoogle can I get some support here since @googlenesthelp won't answer help?
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp It has been installed since end of June. Rebooted router and wi-fi. Rebooted nest. Nada. But you know about this issue with nests disconnecting from wi-fi. And I told you I went through all the steps. What gives?
-
ᴹᵃᵗᵗ
(@HearITfromMatt) reported
@googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.
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Chris.Kilduff
(@kilduff_chris) reported
@googlenesthelp Heatlink has power supply but no lights on, can't turn heating on with button in center of unit as unit completely dead. Unit cannot be reset by any method on help pages so needs replacing. Cannot find just the heatlink to replace failed unit.
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Richard Doxey
(@DoxeyRichard) reported
@googlenesthelp please can you help with my nest learning thermostat - it has recently lost wifi connection and won’t reconnect! All other devices in the house work, and despite countless resets…. Still nothing 😡
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Liv
(@livphelps) reported
@googlenesthelp hi, my heat link isn’t working and I was wondering if someone could help me please. Thanks
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Brian Feagley
(@brianfeagley) reported
@googlenest your new cameras and app our awful. The nest app works MUCH better then google home. Slow loading times, new camera only works on home and not nest like the rest of my cameras. And forget the history, just spins. Lord help me if I ever need to see the history. #google
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Sean Dalgleish
(@DalgleishSean) reported
@googlenesthelp Done that, but unfortunately the issue is present
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp Hi Nest Help, Today my nest thermostat disconnected from the wi-fi and will not reconnect. I've tried every troubleshooting step and still nothing. Please help.
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John Mooren
(@johmoo) reported
@googlenesthelp plumber has investigated issue with heating and concluded our 3rd gen Nest thermostat is at fault. What is guarantee on them? Stopped working all of a sudden.
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Living_London
(@James_on_wheels) reported
@googlenesthelp @weecuppatea Same issue here. Google Speaker. UK. @BBCRadio2 no sound. System firmware version: 264660. Cast firmware: 1.56.264660.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Yes. I’ve tried everything but I can’t get any wifi signal out of the thermostat. The help docs on Google’s site were not helpful.
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Ali Mason
(@alimason) reported
Despite having been promised a call from @madebygoogle @googlenesthelp within 48 hours we've heard nothing. No heating and no sense of when the problem might be fixed. Again: think long and hard before getting a Nest thermostat.
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp I think I got it fixed thanks to your help. 👍