Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • CarlS_Matco Carl Schneider (@CarlS_Matco) reported

    @googlenest I have a nest thermostat. It will not find a network. I have tried resetting the fiber optic modem. The Google mesh network, and resetting the nest all in different orders and still nothing. Please help.

  • StevenCorujo Steven Corujo (@StevenCorujo) reported

    @googlenesthelp TY for your reply. No changes in the network even checked my NAT settings & firewall. It just randomly switched to Offline this morning and when I try to connect it just stays Searching without finding a network and if I try the nest app it says “Error M5” unable to connect.

  • puneet puneet (@puneet) reported

    @Google @googlenesthelp @googlenest help is there a way to reduce the sensitivity of motion sensor to just immediate vicinity for Nest doorbell Battery ?

  • Haych_AFC H (@Haych_AFC) reported

    @googlenesthelp I am unable to connect to wifi as I have a w5 error code on my Nest Learning Thermostat 3rd gen. I did all the troubleshooting and the issue is still there. Please advise.

  • colinza Colinator (@colinza) reported

    @TheHookUp1 @googlenest A good league or a bad league? What league is Unifi?

  • LGY1285 Lisa Y (@LGY1285) reported

    My google nest camera went offline, tried to reset it - not working - and @googlenest was NO help!

  • ShivT1971 Sober in The City (@ShivT1971) reported

    @googlenesthelp FYI issue is still not solved

  • donal_mcg Donal (@donal_mcg) reported

    @googlenesthelp Hi, can someone assist with a Nest doorbell (wired) that suddenly went offline and won’t reconnect? There is a flashing green light at the top. Have tried to factory reset and removed from app, but get a NC023 error when re-adding. Any advice how to recover this?

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp I have already reported this issue as have a lot of other users. We are all waiting for an update and a fix. My enquiry is currently with the senior engineer team with a 48hour response, it’s been 4 days and nothing.

  • BlairFurl0ng Blair Furl0ng (@BlairFurl0ng) reported

    @googlenest Now almost 2 years later, still having this problem. Is there a fix ETA?

  • damarksman Mark Dizon (@damarksman) reported

    @googlenest You’re customer service is atrocious. I am trying to resolve a billing issue and I keep getting re-routed to the wrong people!

  • BsKneesVintage B's Knees Vintage DC (@BsKneesVintage) reported

    Seriously @googlenest wtf? Why don't you warn everyone that the new battery cameras do not show up on the nest app? DO NOT BUY!!!

  • CarlS_Matco Carl Schneider (@CarlS_Matco) reported

    @googlenesthelp I have a nest thermostat that can't find any networks. I have tried resetting the fiber optic modem, the Google mesh network and resetting the nest all in different orders with the same results. Please help as I love my nest products.

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp I don’t need a conversation about this….You need to tell your customers that there is a problem and sort it out. I’ve already reported my issue but others reported theirs months ago, still nothing done.

  • StevenCorujo Steven Corujo (@StevenCorujo) reported

    @googlenesthelp Good Morning! I have a google Nest thermostat E that I’ve had for quite some time now and the wifi just stopped working on it. I’ve followed all the trouble shooting advices on your support thread online. Reset my router & modem. Even FR my nest and still nothing.

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