Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • topherroach7 topherroach7 (@topherroach7) reported

    @googlenest why does your customer service in Honduras that serves the us suck so bad? So you not make enough money to keep jobs in the us

  • nathanvndmk Nathan (@nathanvndmk) reported

    Updating your wifi settings in your existing @googlenest products is painfully slow. Please fix this

  • farktal Aaron Knight is also farktal@higheredweb.social (@farktal) reported

    @googlenesthelp About 2 weeks or so ago? Coincided with maintenance work on furnace, though main thermostat’s been fine. Initially assumed needed to replace battery, but existing tested good and new one didn’t change.

  • r_hasselb Ryan Hasselbach (@r_hasselb) reported

    @googlenesthelp I'm in the USA and I don't get any message on my watch other than the option to login to the Fitbit app on my phone which opens the phone app. I try to sync it and get the same error message from the Fitbit pixel app every time

  • panton_chris ChrisPantonsTechWorld (@panton_chris) reported

    @RDRv3 @googlenest Do you have the Google home app at all? I had the issue and one app was using location presence while the other didn't so they conflicted with each other.

  • UnadjustedE UE (@UnadjustedE) reported

    Hey may I have some help @googlenesthelp I paid for my nest aware but my cameras aren’t showing any history.

  • Ddreddog Dennis Jay (@Ddreddog) reported

    @googlenesthelp still trying to get help. You sent me one direct message then left me hanging. Is there anyone there that understands customer support?

  • alixro Alix Rosenthal (@alixro) reported

    I just had the worst customer service experience with @googlenest - anyone have advice about how to escalate there?

  • gianluca7rizzo Gianluca Rizzo (@gianluca7rizzo) reported

    @BrentSickmiller @googlenesthelp Good luck in getting this sorted. Same issue for me and before sending the replacement they need to receive the device first. My heating has been off since

  • AlSurinck Al Surinck (@AlSurinck) reported

    @googlenesthelp I recently purchased a replacement HVAC system, and it came with a Google nest and my nest has lost Wi-Fi signal. I’ve rebooted my router and restarted my Nest. Is there any other help you can give me with this.

  • codeslubber Rob Williams (@codeslubber) reported

    @googlenesthelp What help? Yes I turned on ECO when I set it up. That apparently means it’s my fault it turns on the heat when the temp is 10 degrees higher than the setting I have in. Thanks so much!

  • farktal Aaron Knight is also farktal@higheredweb.social (@farktal) reported

    @wxgeek @googlenest Yup. Had it working fine since launch. Tried removing and re-adding; check connection spins then helpfully says something went wrong - alternating between trouble connecting to the Nest svc and thermostat, even though I can app control thermostat fine on its own.

  • theactivelife the active life (@theactivelife) reported

    We have currently been in The Bad Place for the last week and a half thanks to @GetSpectrum and @googlenest 😫

  • bigcomedown strange rock 'n roller (@bigcomedown) reported from Kansas City, Kansas

    @googlenest so apparently my nest is no longer getting power. It won't sit all the way on the base? I don't know what happened. Help?

  • roxyflawer Flor de Maria (@roxyflawer) reported

    @googlenesthelp Nest doorbell wired. My issue is with the app, it’s so slow. Its not my wifi because I don’t have any Issue with other apps.

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