Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TheSimArchitect 🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported

    @googlenesthelp The problem is I make changes on Google Home and on Tuya but Google Assistant won't sync the new information even if I use "sync all devices" on each and every Google Nest Hub / Speaker. I'll try the power cycle to see if it helps.

  • scottdg Scott Golonka (@scottdg) reported

    @googlenesthelp I am having trouble with my heat. The furnace turns on but there is no air blowing out through the vents. If I put the fan on manually it blows out cold air. I opened the furnace and confirmed it is lighting. Wondering if it could have anything to do with thermo.

  • colozoline RC (@colozoline) reported

    @googlenesthelp my Nest thermostat says it's offline on the app. On the unit itself it says it's connected on wifi. The Nest sensors and Doorbell are working fine on the app. Did the usual reboot, reconnect and no help

  • Osk84397552 Osk (@Osk84397552) reported

    @madebygoogle why am I not getting notifications about my cameras being offline? @googlenesthelp #nestaware

  • ManishK60499795 Manish Kumar (@ManishK60499795) reported

    @googlenest I had a problem with my recent purchased nest doorbell battery, it has been 3 months and no help from customer. Your customer service is pathetic! reference your case number is 0-9729000031263 Looking forward to hearing from you.

  • blkeagle17 John Yilmaz (@blkeagle17) reported

    @googlenesthelp I'm having issue where the nest is offline on the app but online and connected to wifi on the wall. Any ideas? I've reset and restarted the nests multiple times with issue just creeping up over again.

  • capitaltechno steelgrooves (@capitaltechno) reported

    @kris_roge @GELighting Sorry to say but your Google Home is the real problem. Been using C by GE for years and connectivity issues always rooted in @googlenest so called made for Google’s BLE module. 🙄

  • Bytor Cory (@Bytor) reported

    @Google @googlenesthelp @googledevs It's nice that your Home Minis use #IPv6, and all, but when the IPv6 tunnel goes down, they don't switch over to #IPv4 automatically and become pieces of junk.

  • Andre_Cook_Jr Retro Zapper Gene (@Andre_Cook_Jr) reported

    @googlenesthelp my thermostat won't connect to wifi anymore and keeps changing temperature to really cold or 90 degrees before the wifi issue. I've fallowed all of the troubleshooting steps please help

  • NYCGuy1327 Eric Rinaudo (@NYCGuy1327) reported

    @googlenesthelp There is no light at all. It’s off. It’s worked with no problem for 2 years…I’ve tried checking the wires and manual and powering down and restarting the breaker it is on. Everything powers back on but the doorbell

  • Ma1evo1ent Kay Regis (@Ma1evo1ent) reported

    @googlenesthelp My replacement thermostat won't connect to any networks. Please help!

  • DpawsonGas DPawsonGas (@DpawsonGas) reported

    @googlenesthelp problem with a nest stat. Doesnt click on and no green flame on heatlink. Works on manual button and stat acknowlages its on manual when button is pressed.

  • colozoline RC (@colozoline) reported

    @googlenesthelp And the web app says the same thing that it's offline

  • AaronBHolder1 Aaron Holder (@AaronBHolder1) reported

    @oreillypatrick @googlenesthelp Just set it up without wifi in the settings menu. Then you can scroll through and enter it another day. Just don't do a reset. I find that Google hardware just had terrible luck entering 2 wifi networks on a device. And it never clears old info

  • Olaindeach Ailean Riepsaame-Duffy (@Olaindeach) reported

    @googlenesthelp Also when I want to add the Nest app as a service in Google home, it wants me to login with an (old) Nest account that we don't have.

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