Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Kwun
(@michaelkwun) reported
@flohmann @googlenest That's too bad. It sure does seem like the v1 mount was designed to be able to work with mount screw patterns from many types of prior smoke detectors. So v2 seems to have lost that, too.
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Chelle Neff
(@urbanbetty) reported
@madebygoogle We’ve tried it on an iPhone Pro and a normal iPhone 12 both got same error codes. We also tried in the Google Home app and @googlenest app.
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I Am DugLop
(@duglop) reported
@googlenest @madebygoogle nice job, Google home can't even do simple math now, asked it a minus problem, it broke it down to a word problem instead and said it didn't know how to help... real good job here
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Hangry Hippo
(@_hangry_hippo) reported
Hey @googlenesthelp - starting yesterday, with no other network changes, all my cameras - 1 indoor, 2 outdoor, 1 doorbell - started to drop offline *constantly*. They are able to connect momentarily but keep dropping. What is going on? I am a nest aware subscriber.
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Borjita
(@borjitasarria) reported
@googlenesthelp Yes, of course. I have factory reset both devices several times, I have connected them to different routers, I have reinstalled the google Home app, I have tried everything. The problem is not only with voice commands, from the music menu of the app it does not work either
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Ty Bourne
(@I_amHerKing) reported
@googlenest @googlenesthelp help! Nest will not connect to wifi
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Jennifer Fitzpatrick
(@niff0213) reported
@googlenesthelp my camera for my baby is currently cutting the sound and video out after 1 second of monitoring it. Help?
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rob alther
(@RobAlther) reported
@googlenesthelp still having issue with my nest connecting to the internet, it just randomly stopped connecting and i have tried everything.
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colin cartwright
(@arnielane) reported
@googlenesthelp I am so disappointed with my nest thermostat as it has stopped working again. It is not connecting to the heat link (H71) I have tried all problem fixes for this issue and it has not fixed it. 😔
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I Am DugLop
(@duglop) reported
@googlenesthelp in fact it doesn't even give enough time to finish asking the question.... how the hell can you screw it up so bad?
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Paul ‘Pops’ Drinkwater
(@drinkie) reported
So @googlenest in my unscientific tests turning away assistance off in the Google Home app, has meant my nest cams have remained online 24x7, so there is a problem with your app and cameras staying on line. Still leaving nest behind, but thought worth mentioning
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Robert Dring
(@robertodringo86) reported
@googlenest Feb 21 told nest H water not coming on from sched. 2 visits from a boiler engineer (£140) still couldn’t figure out issue. Call nest again today and they advised hot water sched not enabled on thermostat. Nest won’t cover cost of engineer visits. Useless tech support
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rob alther
(@RobAlther) reported
@googlenesthelp yes i do need your help i have read some threads and tried everything to get the unit back to normal. i have only had it for a little over a year and four months maybee and was told by the guy on the call i had with goole nest that there was nothing further he could do
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Frank Ribera
(@frankribera) reported
Extremely frustrated with @TMobile home internet. It’s been a nightmare to setup - @googlenest devices keep disconnecting / unable to reconnect. Tech support unable to resolve. #tmobilehomeinternet #tmobile
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AndrewP
(@andrewpatt12) reported
@googlenesthelp Why did you not notify customers, when they moved there Nest Account via migration to a Google Account it's irreversible once done. Also, migrated accounts do not work with Apple TV apps and now cant sign in via google as nest account deleted ?
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