Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dave3997
(@Dave39972) reported
@googlenesthelp Samsung S9 suddenly can't save clips to phone on Nest app. I installed Nest app from APK from September and it resolved the problem. Reinstalled latest app and problem returned.
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XC
(@skyboy216) reported
@googlenesthelp @Google @googlenest You guys have the worst customer service. I’ve been trying to get a refund of a charged you made by “mistake” for over a week and you haven’t solved it yet. This is how you make money? Stealing from customers?
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Will Mon
(@willmonwah) reported
@googlenesthelp I’ve had issues since 8pm EST last night with my hello and tried switching off the circuit breaker and restarting other nest devices. It’s still offline with errors like NC024 or NC004 or NC006. Is it helpful to leave it off for longer? I use mesh wifi. Thanks!
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sylk
(@sylk) reported
@googlenest It's currently not showing up as a casting device on the home network but I haven't been able to walk through all the recommended troubleshooting steps yet. I've rebooted it but can't take the router down during the workday.
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Astrid
(@Diviner_Astrid) reported
@googlenest Thanks for reaching out! I get "ErrorNotSupported source: Unspecified code:4". Research shows that I need to turn down the FPS even if the stream is good quality with little to no tech issues. But I only see the option on Twitch for 1080p or 1080p60.
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Kelly
(@kelwha) reported
@googlenesthelp 🤞🤞 please help.
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Sief
(@BSiefkes) reported
@googlenest @octoturt Ah. Exact same head scratching problem. This is the first I’ve seen that it’s a staged rollout.
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Carl Wuyts
(@CarlWuyts) reported
@googlenest you keep ignoring this msg but are screwing up home lans by sending IPv6 ULA. Only the router can do this, not the thermostat!! what's next, play dhcpv4 server on lan as well ? please fix, its screwing up things!
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Jay Johnson
(@eastbayjay510) reported
@googlenesthelp Thanks for the quick reply. Isn’t the US one of the first countries? I can wait a few more days. I’ll hit you up next week if it’s not working.
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Sean Moore
(@luminaire23) reported
@googlenest Only my Google WiFi is connected to the modem. I have also used priority settings and still having the issue.
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sylk
(@sylk) reported
@googlenest So maybe eventually but I wasn't going to ping the help desk until I finished the standard recommendation list. :)
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Callum Mellor-Reed
(@callummr) reported
@googlenest a separate but similar issue is that both the Displays and my regular Google Home (Nest Home? Google Home Nest? who knows at this point) ignore the last word of EVERY query if I don't shout/over-enunciate it compared to the rest of the sentence. Sent feedback so many times.
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Marc Girard Alleyn
(@StevenAlleyn) reported
@googlenest Thanks for responding - I’ve been looking at the new HomePod Minis because the Apple Music issue has bugged me for a few years now, but I really like casting to ChromeCast so I’m stuck & the news about AM on US Nest was very exciting. Really hope to see it soon
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URHog
(@URhog) reported
Hey @googlenest I have w5 error. Tried all trouble shooting and nothing. WiFi chip seems to be disabled. What can I do?
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Will Mon
(@willmonwah) reported
@googlenesthelp Hi, thanks! I have restarted my wireless router which is in dual NAT mode but didn’t restart my main router. I can try that too if it’d help? I am in New Jersey, USA.
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