Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • DrSpicoli Dr. Spicoli (@DrSpicoli) reported

    @googlenesthelp I’ve been chasing a humming doorbell for about a year. I’ve now realized when I moved I left the chime connector. Any help in how to get a replacement would be greatly appreciated.

  • JezebelKat Kat 🎄🔥 "War on Christmas Shock Trooper" Callahan (@JezebelKat) reported

    @googlenest And it started happening this morning, it hasn't been an issue before. But only, I presume, because none of my neighbors went looking or accidentally stumbled across it.

  • syuen2888 Steven Yuen (@syuen2888) reported

    @googlenesthelp Hello. It’s the feed. The app is fine and I see similar issue when using a browser.

  • JezebelKat Kat 🎄🔥 "War on Christmas Shock Trooper" Callahan (@JezebelKat) reported

    @googlenest It should absolutely NOT be allowed for a Chromecast, a wireless device, marketed as requiring the same base wireless network, to be accessible via the network OUTSIDE of the router generating the wireless LAN. Fix this.

  • XnowhereXmanX michael john day (@XnowhereXmanX) reported

    @stardottext @googlenest No disconnects not so much of problem now but sound picture sync problems persist. anyway glad to know it’s not just me ty.

  • OriginalPendler Original Pendla (@OriginalPendler) reported

    Hey @googlenesthelp, why am I not able to use #digitalwellbeing on my Nest Mini in Slovakia? I need to set downtime for the kids, desperately. Please help.

  • zeelfc786 Syed Qadri (@zeelfc786) reported

    @googlenesthelp hello is there a issue with the nest app connecting with the thermostat ?

  • doubl3_aa Aamir (@doubl3_aa) reported

    @googlenest Worst customer experience I have received

  • bryanrbeal Bryan Beal 🎧 (@bryanrbeal) reported

    Does anyone else use @googlenest cams and just get the blue spinning wheel all the time when trying to view your cams in the app? This has been an ongoing problem for me.

  • emstarkers Emma Starkie (@emstarkers) reported

    @googlenesthelp I’ve been waiting for help w my broken heatlink (hence broken heating) since reporting on 18th Dec but response times are really slow. When will someone respond to my email?

  • SteHyatt Ste Hyatt (@SteHyatt) reported

    @googlenesthelp @weareboxt forgot to mention H71 error. Reset nest several times. Even wifi even though that isn't the issue. Still disconnects throughout the day.

  • ShariWeech Shari Weech (@ShariWeech) reported

    @googlenesthelp Nope - that conversation has been going nowhere. I will continue to post about your terrible service on here until you do something that satisfies me.

  • stardottext Craig McLellan (@stardottext) reported

    @XnowhereXmanX @googlenest Did you get anywhere with this? I have the same problem with the new Chromecast and NowTV.

  • KHoddick9449 Kristin Hoddick (@KHoddick9449) reported

    @googlenest nest thermostat is a nightmare lately. No matter what setting or troubleshooting I do my thermostat keeps spiking 10 degrees at night. Not safe when you have a baby you dress for the temperature at bedtime then it's horribly hot overnight.

  • doubl3_aa Aamir (@doubl3_aa) reported

    @googlenest Worst customer experience I have ever received!

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