Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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alan rusbridger
(@arusbridger) reported
@googlenesthelp hey google nest support. My Heatlink is dead and it’s freezing. How do I get help? Preferably a human being to speak to
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Samuel Maiorano
(@SamuelMaiorano) reported
@googlenest Please help very bad experience. I returned a defective product of yours on December 8th. I called you to confirm and I was charged $300 for the product today. Been on the phone with your team for 40 minutes now. Not getting anywhere.
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Bibliophiliacs
(@Bibliophiliacs) reported
If @googlenest or @WyzeCam can go ahead and make menopause thermostats, I could use the help /2
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Martin Cleaver - #FBPE 🇺🇦 💜
(@MCleaver) reported
@HAL9000Machine @googlenest @googlenesthelp I fear we all have this problem. I hope a bugfix comes PDQ. I don't want to wake in the middle of the night to hear the radio is still on.
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Holy Ghost Winter
(@UrbanGem) reported
I can access the Google nest app from my iPhone but it's not working on my Samsung phone. Any time I try to view any of my cameras it's just spinning @googlenest @googlenesthelp
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🦝KM4OOS🥦अस्मि (Paradox)
(@KM4OOS) reported
@googlenest I live 20 miles away from a nuclear power plant. **** you
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🦊
(@MadDreamerXx) reported
@googlenesthelp I have 3 nest minis and an original chromecast. They all show offline in the home app but they are all connected to the internet and can be used as designed.
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Marina
(@MsMainH) reported
@googlenesthelp @bwclaw4 I am having this same issue. Have not had wifi for 2 days now. Spectrum confirmed no issue on their end. I have reset both spectrum modem and google wifi router multiple times to no avail. Have been reading forums and spoke to google support and have not found any solutions.
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vet381
(@vet381) reported
@googlenesthelp Yes, how do I fix it?
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I am to misbehave.
(@dustybeachrd24) reported
@googlenesthelp my #nestprotect has a "hardware issue" according to their own support, so I should "buy a new one". Wow. I'll buy a new one alright, it won't be a @Google brand though.
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Joshua Sanborn
(@JVentures7) reported
@googlenesthelp I’m having a wifi connection issue. I’ve only had this thing a few months and it will no longer detect my wifi, and the unit doesn’t wake when I walk by. It said it’s not charging, but my wires are all tested and working properly. I charged it with a usb for 4 hours and nothing..
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Alessandro Garofalo
(@YouFoundAle) reported
@googlenesthelp @kippietoktok1 I am in Canada and have the exact same problem. Caj see individual cameras but not on Nest app landing page. Forever spinning wheel. Using Pixel 6 Pro and Pixel 5. Tried deleting storage and cache as well as reinstalling app. Please fix @googlenesthelp
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Justin "JZ" Ziegler
(@JZhelpslawfirm) reported
@googlenesthelp on hold for 17 mins with Nest thermostat and still no rep. Please hire a more agents. Bad customer experience
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🦊
(@MadDreamerXx) reported
@googlenesthelp It's 3 nest minis and an original chromecast. They all show offline in the home app but they are all connected to the internet and can be used as designed.
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Oliver Queen 🏹
(@BrownArsenal) reported
@googlenest products are so **** do not waste your money on them
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