Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • DH5tv Nathan Warnick (@DH5tv) reported

    @googlenesthelp no notification, wasn't even aware it was going offline until 15 mins ago. Zero changes to my network.

  • ElleTagie Danielle (@ElleTagie) reported

    @googlenesthelp Heat link broken over 24 hrs and STILL cannot get a call back from Nest support to provide a new Heat link- no heat or hot water with 2 small children, we are freezing. Just keep being put on hold or wait for a call back! This is an emergency!!

  • ndwilder Nathan Wilder (@ndwilder) reported

    @Google @googlenest @googlenesthelp Why have you not fixed your broken bios updates in your Nest APs in the last 6 months? Wifi randomly fails. Not cool. Majorly known issue in your support threads. Please fix, loved it before you broke it. 💔 #failtown #googlenest

  • r19nks da RAnks (@r19nks) reported

    @googlenest @madebygoogle What’s the point you’ll probably be offline like my nest thermostat is all the time when trying to use it on my app. What a joke . Don’t say check your Wi-Fi as everything else is working as it should.

  • RayWhee34870780 Ray Wheeler (@RayWhee34870780) reported

    @googlenesthelp I have a 4 month old Nest Learning Thermostat that no longer can find any networks. I have been through all trouble shooting steps multiple times including this morning. I believe there is a problem with the WiFi receiver. Please Help!

  • Garrick65 Garrick (@Garrick65) reported

    Steer clear of @ring ! Their login authentication process is an #EpicFail I can’t login via my desktop. 15 mins w tech support and they ended up telling me to wait 24 hrs. #CustomerExperience #CustomerService @googlenest @SimpliSafe

  • r19nks da RAnks (@r19nks) reported

    @googlenest @madebygoogle What’s the point you’ll probably be offline line my best thermostat is all the time . What a joke . Don’t say it’s my Wi-Fi because everything else works as it should

  • Debs252 Debora Smith (@Debs252) reported

    @googlenesthelp we have had our nest thermostat and heat link for 3 yrs and 5 days ago it disconnected from the WiFi. I have spent 45 minutes today on the chat support trying to resolve this problem. The email sent from yourselves we have done but it still will not connect. Help!

  • etatton Ed Tatton (@etatton) reported

    @googlenesthelp It's been happening for 3 years, getting progressively less reliable. I added more nest nodes as I was lead to believe it was an internet issue. Other nest items on the network work great including thermostats, smoke detectors, Yale lock, Phillips lights, kasa smart plugs.

  • jeffjabo Jeff Jablonski (@jeffjabo) reported

    @googlenest your customer support is terrible. 3 calls to support and all I get is the runaround. Do better.

  • Wildcat_1 Wildcat1 (@Wildcat_1) reported

    @googlenesthelp Yea still see this issue. If I use the web portal then the data is updated. If I logout and back into Nest app it works again but only for a while. Today is a good example, last update is Saturday !

  • nickrao1972 Nick Rao (@nickrao1972) reported

    @googlenest Google Wifi Mesh is online but the Google home app shows it is offline. The Google home app even shows all my connected devices but when I test the wifi in the app, it still shows it is offline. No issues with connectivity.

  • mtrembl1 Matt Trembly (@mtrembl1) reported

    @googlenesthelp I opened a case about my Google Nest Home Hub and sent it back several weeks ago now, but support is not responding to me. Can you help me? Case ID [6-9606000032301]

  • ekcj Eric Jensen (@ekcj) reported

    @googlenesthelp I have a Nest thermostat and WiFi has stopped working. I replaced the thermostat with another one that I had and it instantly found the WiFi and connected to my network. I’ve done the restart, reset methods of troubleshooting and nothing worked. Help?

  • Rick_303 Rick (@Rick_303) reported

    @madebygoogle @googlenest Code quality has become so unbelievably bad at Google under Sundar Pichai over the last 7 years Google products no longer inspire confidence as bureaucracy and endless rebranding takes priority over product reliability. #Google #UnpaidBetaTester

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