Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan James Magee
(@realJordanMagee) reported
@googlenest you are the problem
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Mark Cannon
(@markcannon5) reported
@googlenest You know what would help people save hundreds during this winter fuel crisis Letting us set our hot water schedules in increments smaller than 30 minutes If our water tank takes 25 minutes to heat. Let us set it for 25 minutes #FuelPoverty #FuelCrisis
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Amit Tiwari 🇨🇦 🇮🇳
(@amitgtiwari) reported
@Honeywell its been more than 24 hours and your systems are down. I can not add my Wi-Fi Thermostat. Your customer service is not responding. I used @googlenest in past and never had any issue. #mytotalconnectcomfortdown #Honeywell #Honeywelldown
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Marc
(@marcbouvier) reported
@DomJBoyle @googlenest It's sadly enough also the case with the newest Samsung S22 Ultra smartphone after having a s10+... It's a disgrace that this problem is already known since 2017, so I don't believe it yet when you say it will be fixed 🙄
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Rye Guy Carpe
(@CarpeDeezTweets) reported
No other smart device in my home has as many issues as @googlenest and @Google Hub . They never work, they always drop signal and I'm constantly trouble shooting them. Worst Money I've Ever Spent on "Smart" products.
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Master CJ
(@mastercj77) reported
@BergwerkCraft @googlenest Poor kitty
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McGavin
(@NFT_Shooter) reported
@Google @googlenest your new cameras not having 24/7 footage even though u pay for the subscription is a down grade Noone wants event-only footage. Stop making ur products worse.
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chezshockley
(@thegaycpa) reported
@ADT Received 2 phonecalls from #adt today# Tech said he'd call me back which he did. He was clueless about @googlenest I was explaining issue AGAIN and suddenly I couldn't hear him. I paid a lot of 💰for @ADT sad when #customerservice is so bad. Never received my alarm permit
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Victoria Elder
(@Elder6Victoria) reported
@googlenest never ever buy one our broke within a year and after 4 months I’m still battling with their terrible systems and customer service to get a replacement and get a plumber out AGAIN to refit!! Shocking.
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Rohit Kulkarni
(@rkulkarni93) reported
Just realized that for the last few years my morning alarm solely depended on my @googlenest hub with no backup power consideration, new idea either put a battery in it, or for older models have some sort of app-based backup if the device loses power (or offline in general)
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Amber Mittlestat
(@MittlestatAmber) reported
@googlenest please help. Going in circles with your online chat support. Purchased a Nest during a Black Friday sale for our new house. Installed last week, low battery and will not charge on the wall or via usb. Now it shuts off in the middle of the night. 😭
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Chris Budde
(@ChrisBudde) reported
@googlenesthelp sent a device back for replacement and forgot to put a PDF in the box for the replacement. Help!?
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Wade L
(@wlewis) reported
@googlenesthelp howdy! My trusty nest thermostat has decided it doesn't want to detect WiFi (even though the router is like 10 ft away) I've tried all the usual approaches and no dice. Please help! 🙏
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HJM
(@hjmurfee) reported
@JohnTGrosso @googlenesthelp Hey I have the same problem. Reset both my router and the thermostat and nothing is working. Did full factory reset too and still nothing.
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philbert
(@phi1bert) reported
@googlenesthelp As devices join and then leave the network they are left attached but "offline". Eventually becoming Unnamed. Some that have moved to another network stay with "OK connection" for a few days and still become Unnamed, ultimately going offline but staying in the list.
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