Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • njrsfan Michael Hand (@njrsfan) reported

    @googlenesthelp I’m in New Jersey. No error messages. Just a message that it’s disconnected from WiFi.

  • jacobscottm Jacob Moore (@jacobscottm) reported

    @googlenest The router (I use google fiber) is ~ 2 feet from the chromecast. I’ve only noticed the issue with my movies in the Google Play Library. It’s been an issue since I received the chromecast.

  • angelthepsychnp Angel (@angelthepsychnp) reported

    @googlenesthelp US.. 1 day ago.. tried all the trouble shooting from help desk.. nothing

  • Icelager Leigh Rzeznik (@Icelager) reported

    @googlenest @goognesthelp I have still not had a refund for my nest aware as advised by the support team.. I sent a DM with the info as requested a week ago and sent further requests for help to no reply after your offer of help

  • angelthepsychnp Angel (@angelthepsychnp) reported

    @googlenesthelp my thermostat is offline and not working.. Went back to factory settings and now I can’t connect HEEEELLLLPPP!

  • njrsfan Michael Hand (@njrsfan) reported

    @googlenesthelp No recent changes, upgrades or outages. I have many WiFi devices in the house and no problem with any of them. I also noticed the Nest Thermostat is not seeing any WiFi networks and when when I manually enter the network info it instantly states it’s unable to connect.

  • robertbeutel Robert Beutel (@robertbeutel) reported

    @googlenesthelp Still not working.

  • CarlWuyts Carl Wuyts (@CarlWuyts) reported

    hey @ColittiLorenzo. Google Nest thermostat is screwing up some home lans, playing router and announcing ULas on the LAN. Some devices on lan are not "happy" with that, so time to fix, very dodgy answer received from the @Googlenest support team, maybe you can help flagging it

  • NoAtNameIdeas Ny 🌸🎀 (@NoAtNameIdeas) reported

    @googlenest @googlenesthelp where is a HOLD feature? And who decided this **** should adjust itself

  • kacphl Kelly Campbell (@kacphl) reported

    @googlenest Thanks. Not really needing actual help. I figured everything out that I needed to. Your PM's may want to check this thread for ideas to improve the experience though. I'd venture to guess they're aware of most of it already though.

  • tiagofal Tiago (@tiagofal) reported

    @googlenest my Google nest mini keeps unlinking. Googling for an answer only gets me hundreds of people with the same issue. I’ve factory reset, joined firmware preview, etc. and nothing works - it randomly unlocks every 1-2 days. A Gen1 Google mini works fine though (same Wi-Fi)

  • rickyegan_ Ricky (@rickyegan_) reported

    @googlenesthelp hi you’ve sent me a warranty replacement it the new head unit won’t connect to the old heat link, it’s blinking blue ready to connect but I’m stuck with a h71 error

  • BurcAkbas B (@BurcAkbas) reported

    @googlenest Thanks for asking. I use this device like 14 hour nonstop. Maybe too much but it starting with latest news than continuing with music and podcasts. So it’s still buzzing after 5 hours of usage. I was thinking to buy the new nest audio but this issue scares me a lot :/

  • Scott2Hill Scott (@Scott2Hill) reported

    So @google @googlenesthelp announced the availability of #AppleMusic integration Monday. Still not showing for me. Another months long slow roll out for Google? A failed roll out? WTF #FML Worker don’t announce it or make it available. One or the other.

  • CarlWuyts Carl Wuyts (@CarlWuyts) reported

    @googlenest you keep ignoring this msg but are screwing up home lans by sending IPv6 ULA. Only the router can do this, not the thermostat!! what's next, play dhcpv4 server on lan as well ? please fix, its screwing up things!

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