Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • pinkychelle1 Michelle Collins (@pinkychelle1) reported

    @googlenesthelp our nest doorbell is completely black. We have tried several things. Can you help?

  • GIllJames11 GIll James (@GIllJames11) reported

    @googlenesthelp recently migrated Nest to Google, since then had nothing but trouble. Heating turns off; shows ‘away’ when we’re home, turns on in the night. Want rid of the darn thing. It’s taking too much time. It is a dreadful product! Need something that’s truly SMART!

  • akazimirp Kazimir (@akazimirp) reported

    @googlenesthelp my tstat is offline and will not list any available wifi networks. My other best devices are functioning fine. Please assist

  • sparklers sparklers (@sparklers) reported

    @googlenest The new chromecast is on the 2.4 whereas the older one is on the 5. Could this be the issue? I don’t know how to switch it.

  • yuggniiks Frank (@yuggniiks) reported

    @googlenest 1) no I'm not having issues playing other content. I've only noticed playback errors when playing my purchased content. 2) the problem still exists. Will Google be offering refund for defective units?

  • jimboandandrea Jamie Mead 🇬🇧 (@jimboandandrea) reported from Saint Agnes, England

    @googlenest I’m in the house so can either use the thermostat or my App but app reports thermostat as offline and has done since Thursday morning

  • HelenBryant1 Helen Bryant (@HelenBryant1) reported

    @jtinenichols @googlenest I have the same issue

  • AllInStride Gabriel 🇨🇦🏳️‍🌈 (@AllInStride) reported

    @googlenesthelp I've been on the phone for hours this week, getting transferred from one person to another, to get replacement camera .. I get expired links sent to me .. can anyone help me? Why is this so difficult?

  • DannyValladar12 Danny Valladares (@DannyValladar12) reported

    @googlenest I’ve been waiting for an email for a replacement for over the 48 hours. Thermostat not working ....smh

  • keilan1228 Keilan Matthews (@keilan1228) reported

    @googlenesthelp Good morning, I have the nest learning thermostat (in the USA). This issue started about a week ago. I have restarted, reset, manually charged and entered wifi info, and reset my router. Nothing works to get my best thermostat back online.

  • pinkychelle1 Michelle Collins (@pinkychelle1) reported

    @googlenesthelp It’s blue and won’t connect to internet. The screen in the app is black and we see nothing but it will ring at the bell but not our phones. This is the first problem we have had. It has been great all along.

  • pinkychelle1 Michelle Collins (@pinkychelle1) reported

    @googlenesthelp @Djdevv7 We are having the same issue. We need help too.

  • eidas007 Cory Wetzel (@eidas007) reported

    @googlenesthelp Why can't you solve a simple issue of a lost package? Just replace the items or give me my money back so I can go buy something else... You literally don't have to work for google to figure out how to deal with a lost package...

  • NBKGRK Angelo Saks (@NBKGRK) reported

    @googlenesthelp getting frustrated even more with nest! Notifications are delayed or non existent! Not sure why anyone would continue to put up poor service!

  • AE7Q_ Dean K Gibson ✝ 😷 📷 📶 (@AE7Q_) reported

    @googlenest @googlesupport Attempting to use Kasa "scenes" in the Google Home app on my smartphone, shows only the last 20 Kasa "scenes" in "Adjust scenes." Limiting users to only 20 imported scenes is a "junior programmer" error. ps: Amazon Alexa app can handle all the scenes.

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