Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
| City of Hazel Park, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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wes
(@383outlaw) reported
from
Lac la Biche County, Alberta
@googlenesthelp Hi i have a nest thermostat and it won’t connect to my wifi all my other devices that use wifi work good can anyone help thanks
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Andrew Glidden
(@AndyGlidden) reported
@googlenesthelp Hello, my Nest thermostat has lost WiFi connection and keeps rebooting. It eventually says “Date & time incorrect” but the dial is unresponsive and the nest shuts down and reboots. I’m in the UK, can you help? Thanks
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DIGITALid
(@DIGITALidTWEETS) reported
@googlenest @madebygoogle Cool wonder if they fixed their buffering issue after the move? *plugs in my nest cam…nope. Back to storage.
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Kristie Sarmiento
(@misskmay728) reported
@googlenest @madebygoogle My Google Nest Thermostat stopped connecting to WiFi. Contacted the company, they sent a replacement. Not even 5 months later, the replacement has the SAME ISSUE! Now, they are saying that their defect replacement pushed me past my original warranty period and to buy a new one!
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Wes Reed
(@wesareed) reported
@googlenesthelp my nest thermostat is not finishing any WiFi networks. Tried troubleshooting based on the information you provide online with no success. Please help.
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Paul
(@Paul06267032) reported
@googlenesthelp Next Aware 1st gen. I went through three service agents who couldn’t help.I was told to send screen shots of my account which I did. I simply wanted to update my payment details but the link on the email sent by you will allow new details to be added but wont allow the swap.
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Ajit Kumar
(@ajitkumarrajan) reported
@madebygoogle Hola! My google home mini connects to the bluetooth device but doesn't playback any audio or doesn't respond to my actions via connected device. Is there any fix for this issue? #googlehomemini #googlenesthelp
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M Comp
(@MComp44) reported
@googlenesthelp 1 year old Nest thermostat GEN3 and will not see any networks. tried resetting nest, rebooting router, manually connecting and nothing works. need help!
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Steve
(@stephenbarker74) reported
@googlenest the worst customer service experience I’ve ever had. Broken heatlink on my #nestthermostat. 3 #googlenest support calls, 2 Britishgas engineers test it and confirm plus drafted a pdf and still being told it’s not enough.
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HIGHINCIDENT
(@HIGHINCIDENT1) reported
@googlenesthelp nest camera been offline since 5.30 pm , tried rebooting but no good
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Eliezer Yachini
(@eliezermyachini) reported
@googlenesthelp my nest thermostat keeps popping up the notorious unable to find network connection screen. Can you please help
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Flim Springfield
(@WTFistheIntrnet) reported
@googlenesthelp It has been migrated to Google. The subscription status is showing as ‘Pending Activation’. Support said they don’t see any actual subscription in Google Store. Also get an error when trying to sign up again
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Lucas Francois Ed.D.
(@LukeFrancois) reported
@googlenesthelp I have a Google Nest thermostat that worked great for 9 months and now no matter what I try the Nest can not find the WiFi connection it used to connect to. Router is good. Please help
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JIMI MANUWA
(@POSTERBOYJM) reported
@googlenest are the worst 📷
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JFo
(@JennJanel) reported
@googlenesthelp my Nest thermostat will not connect to my WIFI no matter what trouble shooting steps I take! I’ve reset 3 times and now I can’t connect it back to my app! I have not had it that long. Help!
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