Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Guy
(@mike_sec_eng) reported
@googlenesthelp Another six weeks later. Still no sign of my refund. Your organisation is either dishonest or embarrassingly bad. Its been over six months I've been waiting now. For £70. How does it take six months for an organisation of your size to refund £70 for defective kit replacement?
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp Most video conferencing/screen sharing applications that aren't in the list of apps shown in "preferred activities" quickly degrade the video bitrate below 1Mbps, but without the ability to access diagnostics on the router it's impossible for me to determine if it's the problem
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Theresa Zandi
(@TheresaZandi) reported
@GoogleNestHelp Nest cannot connect to WiFi. Tried resetting several times over a period of time to no avail. Unit is less than 2 years old. Help, please.
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp What's especially frustrating is that it looks like there used to be a way for me to access the kind of detailed information I'm hoping to get to help diagnose the issue, and it was actively removed as part of the migration to the google home app
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Walter Lavarias
(@walterlavarias) reported
@googlenesthelp Been waiting for your reply for two years. last tweet was April 25 on a ticket two years old and still ongoing. You guys have the worst service in the world
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp Every time when I say something to my Google Home, The lights were flashing and didn’t what to respond. Please Help!
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QuiteQuay 🇺🇸
(@QuiteQuay) reported
@googlenesthelp I just checked the cameras on the Nest website and I didn't encounter a blue spinning circle that never loaded, which has been my issue on the app. I'll check the app again today to see if it's performing better.
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Armando Testani
(@juventuz) reported
Update on the @madebygoogle saga, just got off the phone with their support. They won't refund me the $100 they charged me for a broken product from their store because they say they no longer make the item. Yet they sold it to me just last month. @googlenest are scammers.
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Raymond Lord III
(@RayLord) reported
Cannot recommend enough NOT to buy a @googlenest ever since @Google got their grubby hands on it, total trash product. Never loads the history, app is constantly slow and awful, they couldn’t have made it worse if they tried. DO NOT BUY IT.
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Neil J. Nadel
(@njnadel) reported
@googlenesthelp My Nest Thermostat dropped its connection a few days ago and I cannot get it reconnected. I've reset my internet, reset the thermostat, tried manually connecting to my WiFi. Nothing is working. Please help!
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Muhammad Sobur
(@MASobur) reported
@googlenest your nest protect smoke alarms are probably one of the worst things I’ve ever bought from @currys they constantly go off with steam, it’s a chore to change the WiFi connection. can’t put it in a kitchen #whatsthepointofit
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Mike Pugliese
(@MrPugliese) reported
@googlenest I’m having an emergency with my deadbolt and no one can help me. My son is standing outside in a monsoon unable to enter my house someone needs to contact me
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp As much as I'd love for y'all to be able to help, this is just as likely to be caused by any number of devices on the network that you don't have access to, and I'm not particularly happy that I don't have full access to a device in my home that I own.
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White Mamba
(@KiDSGoTGaMe5) reported
@googlenest @SantanaSamuels Having the same issue for the first time. Shows offline in app but actual thermostat is working has great WiFi signal and battery is good. I’ve rebooted thermostat to no avail
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp I'm not sure exactly when it began happening. I think it's likely been an issue the entire time I've had the router but I only started connecting the dots to suspect it was a systemic problem recently. It happens for wired devices as well.
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