Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KiDSGoTGaMe5 White Mamba (@KiDSGoTGaMe5) reported

    @googlenest @SantanaSamuels Having the same issue for the first time. Shows offline in app but actual thermostat is working has great WiFi signal and battery is good. I’ve rebooted thermostat to no avail

  • robram81 Robert Ramirez (@robram81) reported

    the @googlenest mesh system used with @ATT fiber is total trash. I DO NOT recommend purchasing if you have @ATT 1gb plan. Speeds are capped at 100mbs up and down.

  • ponnaravi Aravind Ponnutw (@ponnaravi) reported

    One of worst customer service from Nest @googlenest . Accept you sent bad replacement but claim it is past warranty after update

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp As much as I'd love for y'all to be able to help, this is just as likely to be caused by any number of devices on the network that you don't have access to, and I'm not particularly happy that I don't have full access to a device in my home that I own.

  • RayLord Raymond Lord III (@RayLord) reported

    Cannot recommend enough NOT to buy a @googlenest ever since @Google got their grubby hands on it, total trash product. Never loads the history, app is constantly slow and awful, they couldn’t have made it worse if they tried. DO NOT BUY IT.

  • walterlavarias Walter Lavarias (@walterlavarias) reported

    @googlenesthelp Been waiting for your reply for two years. last tweet was April 25 on a ticket two years old and still ongoing. You guys have the worst service in the world

  • MT_Spartan Michael M.T Spartan (@MT_Spartan) reported

    @googlenesthelp Every time when I say something to my Google Home, The lights were flashing and didn’t what to respond. Please Help!

  • bmerf Brad Merfeld (@bmerf) reported

    @googlenesthelp any ETA on your system?? Haven’t been able to log on all day. Seems like a bunch of people having this issue see by your community posts.

  • TheresaZandi Theresa Zandi (@TheresaZandi) reported

    @GoogleNestHelp Nest cannot connect to WiFi. Tried resetting several times over a period of time to no avail. Unit is less than 2 years old. Help, please.

  • nrlarson79 Nathan Larson (@nrlarson79) reported

    @ring How about using Sezzle or another company for INTERNATIONAL payment plans. Affirm is a joke. Won't even let me use it in Canada. Still North America. Wtf is the problem? Might as well check out @googlenest products...

  • foochuck Charley Campbell (@foochuck) reported

    @googlenesthelp Help! My nest cannot connect to wifi whereas every other device in my house can. Please let me know what I can do to fix or get a replacement device.

  • uklee Lee 🇺🇦 (@uklee) reported

    @googlenest @googlenesthelp constantly seeing the blue animated circle when trying to view live feed this has been the case for the last 2 to 3 weeks this is a paid for service through nest aware which isn’t working. When are you gonna have this problem fixed?

  • MASobur Muhammad Sobur (@MASobur) reported

    @googlenest your nest protect smoke alarms are probably one of the worst things I’ve ever bought from @currys they constantly go off with steam, it’s a chore to change the WiFi connection. can’t put it in a kitchen #whatsthepointofit

  • juventuz Armando Testani (@juventuz) reported

    Update on the @madebygoogle saga, just got off the phone with their support. They won't refund me the $100 they charged me for a broken product from their store because they say they no longer make the item. Yet they sold it to me just last month. @googlenest are scammers.

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp Most video conferencing/screen sharing applications that aren't in the list of apps shown in "preferred activities" quickly degrade the video bitrate below 1Mbps, but without the ability to access diagnostics on the router it's impossible for me to determine if it's the problem

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