Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • BrienzaMark Mark Brienza (@BrienzaMark) reported

    Okay so my mom bought me a #googlenest hub and it’s terrible. What do I tell her tomorrow? Wrong answers only.

  • hua2501 Zhen (@hua2501) reported

    @googlenesthelp So what should I gonna do next ? Wait your to find the issue ? Or call the technician support ?

  • PennyMathis16 Penny Mathis (@PennyMathis16) reported

    @googlenesthelp My phone will not connect to the Nest thermostat. I have asked for help many times but no reply.

  • Ange_Mom2four Angela (@Ange_Mom2four) reported

    .@googlenest @madebygoogle what’s with the crappy customer service for products defective/broken out of the box? Is blame the customer your go to policy?

  • orenjacob Oren Jacob (@orenjacob) reported

    So we bought this house with @googlenest thermostats in it 1.5 years ago, I finally caved and tried to connect them to my network to debug heating issue, and I'm now confused.. Nest app? Google home app? Why am I being asked to change my default browser? Argh. Help.

  • c_boddicker_ will (@c_boddicker_) reported

    @lri @orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.

  • raphalph raphael (@raphalph) reported

    @googlenesthelp my nest thermostat is not finding my wifi whatsoever. i have tried restarting it, tried restarting my wifi modem, tried connecting to my wifi using other devices and it finds them perfectly fine, i tried a wifi hotspot. nothing works, how do i fix this?

  • wpallen1169 Bill Allen (@wpallen1169) reported

    @googlenesthelp I have a Nest learning thermostat that lost connection to WiFi and says it can’t find any networks. I’ve tried resetting the thermostat and I’ve rebooted my router. Still nothing. Heard this is a common issue with these devices. What can I do?

  • aar0nsadler A-A Ron (@aar0nsadler) reported

    @googlenesthelp Don’t worry @googlenesthelp, I’m already an hour and a half into talks with the support team. I don’t expect to fix the problem. Not because of anything to do with support help, they’ve been great, but simply because your product sucks.

  • mashfreak the 0x king (@mashfreak) reported

    @googlenesthelp They are both model H1A. This issue has been going on for a couple weeks now on both devices

  • NecieBillings Denise Billings (@NecieBillings) reported

    @googlenesthelp I need help. Our @NestBot_ went off again last night. Awoke to a freezing house. It’s plugged into the wall now. How can I get a new one?

  • Gabriel97344846 Gabriella Lowe (@Gabriel97344846) reported

    @googlenesthelp please can you help. I have only had my nest thermostats for a month and it has randomly disconnected from the Wi-Fi and won’t reconnect?

  • seeitbelieveit Stephen Fiedler (@seeitbelieveit) reported

    @googlenesthelp why does the nest app keep turning on heat and upping the temperature I’ve set? Auto schedule is off. This is annoying and wasting heat/money. Please help.

  • c_boddicker_ will (@c_boddicker_) reported

    @orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.

  • Gabriel97344846 Gabriella Lowe (@Gabriel97344846) reported

    @googlenesthelp The UK sorry, the thermostat was previously connected to Wi-Fi and has suddenly disconnected and when we try to reconnect it says your network may be hidden or too far away. However, it was previously connected and this was not an issue

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