Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • SteveO1683 Oh Steve 1683 (@SteveO1683) reported

    @googlenesthelp Can I get a case open to assist with visitor announcements and familiar face detection not working? I do have the Nest Aware Plus subscription.

  • Argh11320920 Argh (@Argh11320920) reported

    @googlenest Have you ever used your web interface to view security incidents for older Nest cameras? No way to get a photo. No way to pause at exactly the moment something happens. Clip feature is limited. It's an unbelievably bad interface that hasn't changed in years. Why?

  • naresham NM (@naresham) reported

    @google @googlenest Now its my bedroom Nest Mini again this time since today evening that suddenly Continued Conversation has got disabled for it. The only way to fix it is to remove it from the room, reset it physically, and then set it up & add back to the room. Ease-of-use! 🙏🏻

  • Tallestpurpl Tallestpurpl (@Tallestpurpl) reported

    @googlenesthelp So, if I understand, I cannot use the app unless I allow it to constantly track my location so that two features that I don’t want will work? Your app/device is a privacy nightmare and demands access that is not required with no options for consumers to choose what they provide.

  • RogerImbru Roger Imbru (@RogerImbru) reported

    @googlenesthelp Your home away os not working at all app keeps swiching away even when we home.

  • Rybot7000 Rybot (@Rybot7000) reported

    @googlenesthelp The 3rd gen learning one. Not getting any help or alert codes

  • zetty Matthew Baird (@zetty) reported

    @googlenest My V2 Nest doorbell hardware fails within single-digit days of the warranty expiration and the answer from support is "tough luck". Is this really your policy? It feels really bad. Anything you can do to remedy?

  • theclearestlens ⭐Smarty Pants⭐ (@theclearestlens) reported

    @googlenest I have HAD IT w/ the constant problems I’ve had with your #NestThermostat. Tired of hours of my life wasted on phone w/ support to keep encountering another issue. This has been going for a YEAR. I just want to heat my home. I wanted to like it but I HATE IT. JFC

  • JaydenKoleMusic Jayden Kole (@JaydenKoleMusic) reported

    I see @googlenest "sensors" next to it and thought, "Why not? It may help with temp issues upstairs." On the box it says, "For Nest Thermostats" It should say for SOME Nest thermostats as it is not compatible with the one I purchased that was RIGHT NEXT TO IT. #annoyed

  • spartridge737 spartridge (@spartridge737) reported

    So so frustrating trying to deal with @googlenesthelp. Terrible, terrible customer service.

  • TonyPelliccio Tony Pellicccio (@TonyPelliccio) reported

    @googlenesthelp Here's the issue i don't see heating in pro setup. What could be causing this because it has worked before.

  • PJMitchel Paul Mitchel (@PJMitchel) reported

    @googlenesthelp hello, my heat link has no lights and can't connect to my nest thermostat. I followed the error code link H71 and this said that boxt would repair and a google reference would be auto generated, this didn't happen. Can you send me a reference please

  • Skwerl23 Skwerl (@Skwerl23) reported

    @googlenesthelp It's still happening. But since you're about to release a whole new revamped version of home, it's pointless to fix now.

  • SteveO1683 Oh Steve 1683 (@SteveO1683) reported

    @googlenesthelp It hasn't worked for a while I just never got around to look into it until I set up for my mom and hers works without issue. We first installed it in April 2019. It still notifies all the home devices that "someone is at the front door" it just didn't say the known names.

  • ChefNoff Andy Lisnoff (@ChefNoff) reported

    @googlenesthelp Why is it that you helped me troubleshoot my issue then when everything you suggested didn’t work, you ghosted me? The moment you realized the issue wasn’t with my setup, rather with your equipment, you stopped responding.

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