Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
| Westerville, OH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Remick
(@apfire21) reported
@googlenesthelp my nest thermostat is not connecting to wifi. I've tried resetting everything along with a factory reset. Still not working
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Austin.
(@aje4789) reported
@googlenest Will not find any networks. I’ve reset to factory defaults and gone through all the troubleshooting with one of your agents. Seems like it’s a known issue based on what I’m reading all over the internet. Unfortunately I’m out of warranty.
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Jeff
(@UseJeff) reported
@adamlaiacano @googlenest Also linking them to a subscription is also a nightmare. Especially when you move or introduce a new hardwares in to the eco system
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NICHOLA
(@nichrey35) reported
@googlenesthelp Google nest has disappeared from my home group. And have had no heating. It looks like my home group is no longer listed either. Can u help?
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.
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Elizabeth Greiner - stay home
(@elizgreiner11) reported
@googlenesthelp My nest history is missing for the last three days. On the app and browser. It looks like others are having this problem. Can you address this?
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Kristy
(@KristyKay5) reported
@markrowe84 @googlenesthelp I'm having the same issue. No data since Jan 21 on the app.
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J.T. O’Malley
(@jt_omalley) reported
@themovieguy73 @googlenesthelp I have the same problem. Nest thermostat history stops as of 20 Jan. Thermostat is still functioning fine. No network changes, no outages. I’m in USA
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Jonathan Rawle
(@rawlejon) reported
@Bigbadbaz3 @googlenest It seems to be a general problem with Google Nest's servers. I and many people in the UK have the same issue. History disappeared 3 days ago. It's not a problem with your new thermostats. Google need to fix their server issue!
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Kaitlyn C.
(@kaitlyn1526) reported
@Shaenei @googlenest Mine is like this too. Is there a fix coming?
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Ashley Perssico
(@AshleyPerssico) reported
@googlenest @dt02400 Jumping in to echo @rawlejon and Dave. Nest user here in Massachusetts, USA. My iPhone shows Wednesday Jan 20 as the last day of history, my SO’s shows Thursday Jan 21 (or DID… until he restarted his phone and now it’s showing NOTHING in history). Clearly a server/cloud issue.
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Dan van Tan
(@danvan_tan) reported
@googlenest It's happening when I CAST YouTube Music to any Google device - I have 2x Max, 2x Mini, a Hub & a TV. Shuffle is broken on all of them. Whatever device I cast from.Just when casting. If I use Bluetooth on any device shuffle is ok.
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Richard Glover
(@richard_glover) reported
@googlenesthelp Is there a solution to the problem? Seems quite widespread by all the tweets about it.
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Gang__Green
(@gang__green) reported
@KristyKay5 @googlenesthelp Same issue here
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John Smith
(@jsmithsthename) reported
@googlenest I’ve had my nest learning thermostat for about 5 years. Out of nowhere it is showing an indoor temperature reading 5 degrees higher than the actual indoor temperature (I have a thermometer next to the thermostat). How do I fix this