Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Pawsity pawsity (@Pawsity) reported

    @googlenesthelp Thanks for the prompt reply. It does not appear to show those things. I am worried the peeling issue may expose the camera to more damage.

  • KissMyCamo President Elect BGH - (@kissmycamo / Parler) (@KissMyCamo) reported

    @googlenesthelp What utter bullshit, Google Nest. I've tried for a month to fix this defective thermostat using your messenger service and all you do is ask to fill out the same complaint form. I've filled it out three times now and still have a broken thermostat.

  • _Tallent_ Ryan (@_Tallent_) reported

    @googlenesthelp They are in different rooms but not far apart. My other nest is very far away and it finds the WiFi no problem.

  • ashthethroat Ashley Cleaver (@ashthethroat) reported

    @googlenesthelp Hi, I have rebooted the hub, rebooted the device, tested the WiFi signal strength in the room, removed the device and the nest app from my phone and reinstalled, factory reset the device. Got fed up and brought a brand nest hub max and still the same issue

  • KissMyCamo President Elect BGH - (@kissmycamo / Parler) (@KissMyCamo) reported

    @googlenesthelp What utter bullshit, Google Nest. I've tried for a month to fix this defective thermostat using your messenger service and all you do is ask to fill out the same complaint form. I've filled it out three times now and still have a broken thermostat.

  • DaveNelson07 Dave Nelson (@DaveNelson07) reported

    @googlenesthelp my best randomly disconnected from my WiFi network and won’t reconnect despite following all the troubleshooting steps! Please help.

  • johncblandii John C. Bland II 🔸 (@johncblandii) reported from Pearland, Texas

    @googlenest It happens in every app. A forum user suggested changing the frequency on 5 GHz and that seems to be working ok, but I need to watch more to see. I've seen video freeze and audio continue quite a bit too. It is pretty bad on performance at this time.

  • rudebob1562 Rudebob1562 (@rudebob1562) reported

    @googlenesthelp Installed about 9 months or so ago, and the wifi issue started about a month ago

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @_Mike2112 @googlenest Don't count on google to help. I've been promised 4 times I'll get an email within 24-48 hrs to replace my Nest (under warranty). That was 3 wks ago.

  • LittleStevieD Steve D'Amico (@LittleStevieD) reported

    @googlenest It was less than 50 feet away. It goes offline and online all day sporadically.

  • HackerottAaron Aaron Hackerott (@HackerottAaron) reported

    @googlenesthelp Out of the blue, my Nest cannot find the wifi. I have tried all of the tips and still nothing. Can you help?

  • RyanLounsbury Ryan Lounsbury (@RyanLounsbury) reported

    @googlenest Chromecast is fine; the vendor's app is the problem.

  • nicholas__head Nicholas Head (@nicholas__head) reported

    I give up, after factory resetting my @googlenest thermostat “Display-2.12” model, it still randomly shows offline. My wifi is fine. This is nest’s fault. I cannot recommend their thermostats.

  • Morn07 John Harley (@Morn07) reported

    @googlenest Yes, kinda. So basically, I'm using an Android phone, Pixel 4a, and if I can download the app to it then it should work on Android TV? And thanks for the help.

  • lordmattchoo Mattchoo (@lordmattchoo) reported

    @googlenesthelp I’ve had my nest for only a month and it just stopped connecting to WiFi and won’t find a network? I’ve reset the system multiple times. What’s going on! #help

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