Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Robert
(@socalrob626) reported
@googlenest I purchased on the Google store a C by GE smart plug and it worked for about a week. Then every time I tell Google to turn on my lights it tells me sorry it looks like two outlets aren't available right now. I've tried all the tips to fix this issue but it doesn't work.
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Adam Wright
(@AdamWri60602977) reported
@googlenesthelp I can't connect to my best mini, keeps giving me the can't communicate error
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Robin Laird
(@Rob_Laird) reported
@googlenesthelp in the UK and have an H1 error. Tried resetting the thermostat by holding it down, and the same with Heatlink. Any ideas?
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DisneywithHolly (& Jonathan)
(@DisneyWithHolly) reported
@googlenesthelp Hey, my nest cam suddenly went offline this evening, I’ve tried everything unplug/plug back in, restart phone, reboot Wi-fi, reset up the Wi-fi connection in the app.. I’m at a loss. It’s less than 1 year old too! Please help!
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JB Bryant
(@JB_Bryant) reported
@googlenesthelp By the way the reason I even went on Reddit to research is because my AT&T gateway gives me about 700mbps down when I’m connected to its WiFi. Yet Google WiFi only gets about 100-150. The speedtest in the WiFi app shows about 750.
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Erhan Timur
(@timur_erhan) reported
@googlenest someone is messing with the servers tonight because all my all of my google nest products keep going offline/online/offline and this has nothing to do with my internet services.
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MaryAnn
(@maryann_wilhelm) reported
@googlenesthelp both of my nestcams are down again. I can't keep climbing up a ladder to reset. disappointing
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AustinAWD47
(@AAwd47) reported
@googlenesthelp hi there, my Google nest thermostat has lost wifi for the past four days now. Tried everything from rebooting the router, Uninstalled the nest from everything. Can you help?
-
Mike Hammett
(@mhammett) reported
Why is @googlenest so slow at software development?
-
Pippi North
(@northie25) reported
@googlenest the WORST service I have ever experienced! Putting someone on the phone that speaks poor English and then having to tell them about the issue 10 times as it doesn’t sink in and still not sorted!! On hold for an hour on and off!!
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Daniel Brennan
(@Galaxygamerone) reported
@googlenest Everything is connected fine, it’s just the apps that say it’s disconnected and offline when it isn’t
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Russ Jones
(@rjonesx) reported
.@googlenest I followed all the instructions including buying the second replacement Nest thermostat... and it arrives with a broken screen. I’m now out the cost of both. Can I get my case expedited.
-
East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@googlenest why oh why do you use a heating and cooling schedule, but then put the fan schedule all on its own. Let users schedule a fan event before a heating or cooling event to help regulate temperature. It's limiting and a disjointed user experience
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Prototype_Pandad
(@Prototype_Panda) reported
@googlenest It's been with the Google Assistant, I've rebooted and uninstalled the trouble app and still nothing
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Neha Mehra
(@mehraneha) reported
@googlenesthelp hello! I have tried all troubleshooting steps and was unable to get my nest to connect back to the wifi. We’ve only had our house for about a year. Can you help?