Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Leal 🇺🇸🇵🇹⚽️
(@odavidleal) reported
Pretty lousy that my gen 1 @Lenovo smart clock can stream original Nest cameras, but not the new @googlenest ones. The Nest / Google merge was and still proves to be a nightmare. #smarthome #IoT #ripnest
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✖️Toby✖️
(@twisted_mental) reported
Guess I’ll try here for help. @googlenest @googlenesthelp my flood light with camera went offline earlier and hasn’t come back on. It’s still sending me notifications and recording, it’s wired, but the battery is running low and the green light is still on. All other devices stil
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Thomas Habets
(@thomashabets) reported
@googlenest could you please push a firmware update to fix the broken wifi on your devices? Thermostat and Home Hub refuse to connect to the quite valid UNII-3 channels in the UK.
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Chad
(@inkee78) reported
@googlenest any update on when nest cam cool down will be reduced to seconds rather than 5+ mins? Reviews are extremely poor based on this one "feature". I want to replace my current cam with nest cam but this is a deal breaker.
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Paul
(@paulscheib1) reported
@googlenesthelp your app is dogshit. I have to sign in on average once a month.
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Krystal
(@Krystalita92) reported
@googlenesthelp when will the chat feature be available for help? All day it states chat support is not available- it’s been 3 days
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Krystal
(@Krystalita92) reported
@googlenesthelp Nest Hello, yes I’ve tried both methods. Concerning that it would require sign in to enable a chat feature.
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Paul
(@paulsmit_nl) reported
@googlenest Need some help with the Nest Learning Thermostat. Contacted 4 companies in total, 3 via the Next Pro service. Zero reaction after a week! Now what?!
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Christopher Lloyd
(@Dirxksks) reported
@googlenesthelp I don't think you're standing by to help. I've tried contacting you guy's at phone numbers and they have led me to be hung up on by your automated system. I have an issue that requires escalation. Microsoft Xbox Support asked me to reach out to you guys regarding issue 7010206127
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🏳️⚧️ Quique 🏳️🌈
(@SEnriqueBecerra) reported
@googlenest @googlenesthelp I am having sound trouble when playing content on HBO MAX through the chromecast, and I get the same issue when Dolby Digital Plus content from netflix is displayed. It’s like a static sound, any idea what could it be?
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Bino
(@Biiinnoo) reported
@googlenesthelp Ok because i have the battery version and it’s not working anymore 8 months … a battery issue…😰
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pjbranco.eth 🤙🏼
(@PJ_Branco) reported
Worst product feature I've used: Setting/updating a temp in my schedule on the @googlenest app. Sliders to update just 1-2 degrees difference is impossible 🤮 Also, LinkedIn notifications are terrible too
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🇺🇦 Nathan Warnick 🇺🇦
(@DH5tv) reported
@googlenesthelp No, literally every time I've DM you in the past you spend a week on an issue and haven't fixed any of them. The last time was realizing I don't pay for the premium nest service and my entire issue was why wasn't my recording 24/7 and you couldn't figure it out and had me rest
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Christopher Lloyd
(@Dirxksks) reported
@googlenesthelp I need to speak with Google support to escalate issue 7010206127. Xbox and Microsoft Canada asked me to reach out to Google and Gmail since I'm not receiving emails from them to my device. I need to speak with an agent in regards to the matter.
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Rafael Almeida
(@arcanjo) reported
@googlenesthelp I am a problem with my nest thermostat 3rd gen that can’t connect to Wi-Fi, out of nowhere. I have tried all troubleshooting on the w5 page, with no luck. It seems like a common issue, since I found lots of people with the same problem. What can be done?
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