Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnGuug John Guglielmi (@JohnGuug) reported

    @googlenesthelp terrible customer support

  • gcsaunders Glenn Saunders (@gcsaunders) reported

    @googlenesthelp nest protect, one of two hardwired devices is offline. The one very close to the router. Device is alive. Can press button ...reports it is offline and press to test. How do I get it back online?

  • tmeemail tobydog (@tmeemail) reported

    @googlenesthelp need help. My thermostat won’t find a network. I’ve reset it and and my other devices are working. It’s only 4 months old. I’ve done everything google walks thru on website but nothing works. What do I do?

  • EvanDuderewicz Evan (@EvanDuderewicz) reported

    So @googlenesthelp you can't help me reinstate a previous Structure, but you won't move my Nest Aware Subscription to the new Structure... so you've stolen my money?

  • MrAndradeHere Salvador Andrade (@MrAndradeHere) reported

    @googlenesthelp is there a problem with the nest hubs? I have 3 of them at home and all of them show “Network Problem” while the rest of the regular google home speakers and everything else in the house is connected to the network without any problem.

  • JamesSouthend Twiterati (@JamesSouthend) reported

    @ohdangFeng @googlenesthelp Hope you’ve managed to get it sorted. Google DM’d me an online form, filled it out and they’ve sent me a replacement unit (need to return my current one). Turns out the Wi-Fi chip is broken on my one

  • brentlintner Brent Lintner (@brentlintner) reported

    Did anyone else using @googlenest have their entire Nest account and data deleted, then have it unable to be re-added to your existing Google Home? With a broken Nest Aware option view?

  • ChrisSuttonSTL Chris Sutton (@ChrisSuttonSTL) reported

    @googlenesthelp Having issues with Nest Thermostat E. First had issues finding wifi network. Then stuck in searching mode. Was never able to connect. Now won’t charge when connected in the base. Appreciate any help you can provide.

  • bon_halen Frankie4000 (@bon_halen) reported

    @googlenesthelp Thank you. The problem is, I woke up at 2 AM to turn the heat up and I accidentally dropped the phone on my face and somehow it switched to cooling mode. Woke up to58° house. How do I put it on hold?

  • GuysItsLydia Lydia (@GuysItsLydia) reported

    Our @googlenest thermostat is a piece of **** - what should we switch to?

  • EnglishDanYT Dan Gage (@EnglishDanYT) reported

    @scottpeachey @googlenest I returned my Best, it was terrible compared to the original version. Went with an Orbi system and never looked back

  • HarryOh Harry Oh (@HarryOh) reported

    anything made by Nest / google is an absolute piece of ****. #nest @madebygoogle @googlenest

  • JungleJames JungleJames (@JungleJames) reported

    @CEMElectronic @cbcradio @googlenesthelp Lost CBC Toronto AGAIN! We can't keep rebooting our router to get the station. Why can't you fix this? Must we abandon CBC?

  • SheilaHensley Sheila Hensley (@SheilaHensley) reported

    @Masonicmoron @scottpeachey @googlenest Hate it for you, Scott. Sending good vibes your way. That may help.

  • LeighT1991 Leigh-Anne Tongue (@LeighT1991) reported

    @googlenest I seem to be having an issue with thermostat giving me a higher temperature reading. Also, it will show that a room is say 18 degrees, so I put it to heat to 20 and then moments later it says it is at 20 degrees? I reset it and it goes back down to 18 degrees. Help??

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