Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TriciaDasilva1 Peaceful🦋Healer (@TriciaDasilva1) reported

    @googlenesthelp still waiting for u to do a simple troubleshoot, One of my five thermostats is not working I’ve been disconnected three times and nobody has had the audacity to call me back even though they asked me for my phone number they keep saying they will troubleshoot

  • Vikash_Outlook Vikash Kumar (@Vikash_Outlook) reported

    @googlenesthelp Google nest speaker is not working well. Issues: 1) when asked to stop playing, it reply sure but do not stop. 2) when ask to play a song, it reply playing the song but don't play. Similar issues with repeating songs or playing news.... I think some manufacturing issue it have

  • GrahamRodger56 Graham Rodger (@GrahamRodger56) reported

    @googlenesthelp raised a case online 2 days ago (camera - support -eu) following the breakdown of a replacement camera. Acknowledged but no action! Help

  • DanielB63128866 Daniel Bowman (@DanielB63128866) reported

    @googlenesthelp It's still not working right. I've reset the router and the thermostat multiple times still won't stay connected

  • nmeans Nickolas Means (@nmeans) reported

    My @googlenest thermostat just kicked into pre-cool mode, setting itself back to 74º to get ready for an Energy Rush Hour starting at 3:30p. The only problem is that there's no electric supply _now_ either. Law of unintended consequences and all that.

  • DavidKuzma11 David Kuzma (@DavidKuzma11) reported

    My @googlenest thermostat doesn't seem too smart. I literally turn it down every day and it hasn't figured out that I want it cooler. I'm sure I'm doing something wrong, but I have higher expectations.

  • emaan_behboodi Emaan Behboodi (@emaan_behboodi) reported

    @googlenest is a scam and @googlenesthelp is useless. Please if you are looking for devices to make your life easier stay as far away from this garbage as possible.

  • DragonFlyy69 DragonFlyy (@DragonFlyy69) reported

    @googlenesthelp @Brian_M_West77 I have also run into an issue. My Geeni lights are all "off line" and I tried re-linking geeni and now it just says my geeni account has no devices. They all work just fine in my Geeni app.

  • ryanchri15 Ryan Christensen (@ryanchri15) reported

    @googlenest why does my thermostat keep loosing wifi connection and needing to be rebooted every 2 days? Is this a known issue

  • mandy8591 mandeep (@mandy8591) reported

    @TechieKumar @googlenesthelp Even I have the same issue for last few days and now the thermostat is restarting every few minutes. Thinking to change back to the old manual one.

  • MrKyleHayes Kyle Hayes (@MrKyleHayes) reported

    @googlenesthelp After totally uninstalling 4 Google speakers/displays, 5 Nest cameras and two Nest thermostats, deleting all home data and starting completely over. All to get one single camera to recognize the Nest network, I got it to work. This whole “use an assisting device” step is TERRIBLE

  • FitFlyFellow Devonta White (@FitFlyFellow) reported

    I'm always watching my @googlenest cam to see which neighbor is putting their trash in front of our house. 🤬

  • mandy8591 mandeep (@mandy8591) reported

    @googlenesthelp Hi, I bought Google nest thermostat 2 gen on March 05th. Yesterday it stopped connecting to wifi and today it starts restarting after every 1 minute 40 seconds. I did reset the thermostat,followed the other troubleshoot steps, still no luck. Please help.

  • ManuKumar Manu Kumar (recruiting @HiHello 🚀) (@ManuKumar) reported

    @joshu @googlenest @googlenesthelp I find the Google Home app to be frustratingly bad… the original Nest app was so much easier to use when configuring the thermostats.

  • myGEENI Geeni (@myGEENI) reported

    @fraliex @madebygoogle @googlenesthelp We have been made aware about the situation regarding the Google Home Connectivity. We are happy to report that the issue has been resolved and we just have to unlink and relink the Geeni app to Google home. For assistance, just call us at +1 (888) 232-3143.

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