Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Amitsachdeva Ju$t Amit (@Amitsachdeva) reported

    @googlenesthelp Nest Hub Max no longer shows up as an option to cast to from phone (Chromecast does). It used to work. Rebooted. Reset device. Removed from Google Home app. Restarted. Added back to Home App and Group. Still won't show up. Any help? Device is less than a month old

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp Well, hi! I didn't expect you to ride to the rescue! :) I assumed this was part of the Xcel decision to take control of thermostats because my issue was happening during the time frame the article discussed.

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp The issue wasn't that the temp changed unexpectedly. The app and thermostat stopped responding. My Nest is set to 77, but when the inside temp was 81, it didn't start the AC. When I used the app to lower the temp 3 deg to kick start the AC, that did not work for 1+ hours.

  • codeslubber Rob Williams 🇺🇦 (@codeslubber) reported

    @googlenesthelp Same things: if you have a hub, it works great, comes up immediately. I have a Pixel 6 Pro and by the time I am able to respond, the person is gone. The app is SO SLOW. Do you really need customers to tell you this?? the Nest app is seriously one of the worst apps I use.

  • Cougars1964 Mick (@Cougars1964) reported

    @googlenest Google nest cameras are inefficient. If you don't have immediate access to camera when internet connection is broken your camera is useless. Buy something more reliable

  • IamAndyFTP jawn 🇵🇱🇺🇸 (@IamAndyFTP) reported

    @googlenest And don't tell me subtitles, that is a garbage solution.

  • Kolgrath Kolgrath (@Kolgrath) reported

    @IFTTT doesn’t work with @googlenest any more. Can’t add them as a service to the Home app since IFTTT gets stuck in a login loop. What a shame. Any recommendations on a better integration for Google Home that actually works?

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp Having said that, I have a model Display-3.4, Backplate-5.4. I just have one, and the schedule is set to 77 deg 24/7. Sometimes I temporarily adjust it up or down depending on circumstances.

  • Cougars1964 Mick (@Cougars1964) reported

    @googlenesthelp Every time internet goes out (storm, power outage) camera goes offline and doesn't reconnect to WiFi. This is a security camera 600 miles away from my home. I have no access to the camera. So it stays offline until I can get someone (security guard) to unplug or power off router

  • m4xhog m4xhog (@m4xhog) reported

    @googlenesthelp What's the deal with your customer service. They force people to chat and go through dozens of steps over and over, just to tell the customer that theirs nothing they can do when it's a known issue and the warranty no longer applies? Disappointing..

  • jcocaf Jose Coca (@jcocaf) reported

    @googlenesthelp Hi, I have a 3rd Generation Nest Thermostat that after one year of seamless operation stopped synchronizing to Internet 2 months ago. I have other Nest products (Protect, Door Bell) that are not experiencing the same failure. Saw an early post on this same issue

  • IamAndyFTP jawn 🇵🇱🇺🇸 (@IamAndyFTP) reported

    @googlenest wow. After having nest cams for years, the one time i need to export a clip for something, i find there's no timestamp. Even the garbage recorder from Costco can do this. Pretty basic security cam feature, what a MISS.

  • prncssgiantsfan prncssgiantsfan (@prncssgiantsfan) reported

    @googlenesthelp why won’t my nest connect on my phone all the sudden ? Says can’t login.

  • Ape_of_Verity Arbiter (@Ape_of_Verity) reported

    @madebygoogle I just got rid of my #googlenest. Went back to manual control. You have no ******* right to remotely turn off people's AC during a heat wave. **** you.

  • MrSaber0 Bahgat Saber Morsi Solaiman (@MrSaber0) reported

    @googlenesthelp I have been waited for 1 day, and They Didn't answer me, please help me.

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