Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
HJM
(@hjmurfee) reported
@googlenest @madebygoogle my Gen 3 Nest thermostat has stopped “learning”. I have the learn setting on, but changing temp throughout the day never adds new set points for temp in the schedule. Everything is online and up to date. Help?
-
Christian Taylor
(@Christi80373690) reported
@googlenest VERY POOR CUSTOMER SERVICE AND PRODUCT - do not buy
-
Ｍａｋａｖｅｌｉ
(@makbadat) reported
@googlenesthelp The replacement heatlink cannot pick up any SSIDs. My broadband router is working fine. I have rebooted it but still the same issue
-
✊🏽 Bryan Reynolds ✊🏽
(@BReynoldsMN) reported
@CBowman84 @googlenest That'll happen when your thermostat says, "Hey no one is moving in the house, they must have all left at 3am. Let's turn the temp down to 45."
-
Yasir M
(@yazz12345) reported
@googlenesthelp returned faulty nest thermostat, waited two weeks for replacement.they sent the same thermostat back and it had the same problem. What a nightmare this is turning out to be!!!!
-
Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp And Alexander and Marcus and Fritz Gerld and Geneil and Xean CLEARLY can't read an email thread. ONE supervisor learn the issue YOUR update has caused, APOLOGIZE and fix it . . . and stop calling me David in every email.
-
Ed Shorter
(@EdShorter) reported
@googlenesthelp been chasing a refund for replacing a heat link. Since 20th October. Lots of apologies and promises. More emails sent and still nothing. I've never experienced such poor customer service
-
Cristhian Martinez
(@stainles_style) reported
@googlenesthelp Yeah, I did that, and it is still not working
-
Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
Day 17 of @googlenesthelp wasting my time asking the same questions over and over. Let me try to talk slowly. Nov 1 - you pushed an update Nov 2 - my thermostats stopped functioning correctly STOP WASTING MY TIME. FIX YOUR FAULTY UPDATE
-
Roy
(@RoyRex122) reported
@BigGeordieGeek @googlenesthelp Had exactly the same issue but i was helped by a hacker called KridCrack on Instagram he's the best. Text or WhatsApp him +14144854707
-
Jay Alter
(@JayAlt13) reported
@googlenesthelp It worked fine 6 hours ago. I unplugged it and it's working again. I've had this for 8 months and that's the first time I've had that specific issue.
-
Dan Horbury
(@drangob) reported
@googlenesthelp Can you help me with an error when adding a structure in nest? Case number 7-2805000031047 I've followed up about a dozen times. But I keep being told to "contact the developers", nobody ever actually explains how i would do that...
-
Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It is now day 20 since @googlenesthelp Updated the thermostats causing them to no longer work. It is now 20 days of different customer support people asking me for the same screenshots that they keep losing and not looking at. Fix your update. Get it together
-
MaFt (Not Matt, ever!)
(@MaFt) reported
@dzanderson3 @googlenesthelp Just a quick one, are you still having the same issue Google/Nest WiFi?
-
jonny metcalf
(@MrJonnyMetcalf) reported
@googlenesthelp Still not working google!
Check Current Status