Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • aadisriram Aaditya Sriram (@aadisriram) reported

    @madebygoogle chromcast with google tv has a ton of complaints online with the screen flickering issue, today I had it with my device conking off and I got on chat with customer support and they go from blaming my power strip to my wifi router (its a @googlenest router) .... #wtf

  • drlargepants Seán Connolly (@drlargepants) reported

    @silentbazz @hive @googlenest That sounds more like an issue with your WiFi tbh. I have Nest, was better before google took it over tbh.

  • Izzydust Madsybex (@Izzydust) reported

    @googlenesthelp Thermostat not connecting to wifi, doesn't see network and says offline.

  • AlanMcCaulley Alan McCaulley (@AlanMcCaulley) reported

    Hey @googlenest **** your system. It’s 77 in my house & 74 outside & my air is supposed to be at 70

  • eagle_xrp 👁🚀🛰 XRP and ZAP Holder (@eagle_xrp) reported

    @googlenest I'm trying to update my payment information for the last months (new CC) ... but for some reason your payment gateway, checkout isn't working anymore. Lot's of errors, and your support is terrible.

  • andrewpatt12 AndrewP (@andrewpatt12) reported

    @googlenesthelp Yes . error message you've entered an incorrect email or password

  • ruggio81 ruggio81 (@ruggio81) reported

    @googlenesthelp This appens only with residual timer command. If I say "Quanto tempo rimane" as indicated in linekd help page i got same result. The strange thing is that if i set two timers instead as one both command "quanto manca al timer" e "quanto tempo rimane" reply works.

  • ziqrammatt Ziqram Matt (@ziqrammatt) reported

    @googlenesthelp why cant i connect to my chromecast? Please help

  • ArturoRiosJr Arturo Rios, Jr (@ArturoRiosJr) reported

    @googlenesthelp I'm having a problem with my nest thermostat wifi connection. It does not find any wifi networks when my phone picks up a dozen or so networks including mine

  • c05micgirl Emi 🍋 (@c05micgirl) reported

    @googlenesthelp Hi, I own a Home Hub (Gen 1), and I cannot get it to pair a Bluetooth connection. I've tried rebooting it from the app, rebooting it from the device itself, and even factory resetting it, with no luck. Any other steps I can do to fix this? Thanks.

  • j_nothdurft Jason Nothdurft (@j_nothdurft) reported

    @googlenest my nest thermostat decided randomly it didn’t want to recognize my wifi networks. I did all the normal troubleshooting and that didn’t help. Any suggestions?

  • theslimshadyist Scott❌ (@theslimshadyist) reported

    @googlenest Your email authentication system is broken. Trying to log into my Nest thermostat account and no code being sent to my email. I’ve tried 4 times and even keep checking my junk folder.

  • dsv107 Denise (@dsv107) reported

    @googlenesthelp HVAC person came by and didn’t find anything… and that’s when it was determined that the thermostats probably went bad

  • jedimomm Jenn Westlein (@jedimomm) reported

    Still no help from @googlenest Thanks for taking it to DM just to tell me you can’t actually assist 😖

  • dsv107 Denise (@dsv107) reported

    @googlenesthelp not detecting the power wire … i’ve followed the trouble shooting on your site and spoken with an HVAC person

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