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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oak Lawn, IL 1
Morton Grove, IL 1
Boston, MA 1
Federal Way, WA 1
Riverside, CA 1
Barnet, England 1
Geneva, OH 2
Des Moines, IA 1
Portland, OR 2
Anchorage, AK 1
Shrewsbury, England 1
Winchester, TN 1
Miami, FL 2
Stockton, CA 1
Campbell River, BC 1
Albany, NY 2
Madison, WI 1
Minneapolis, MN 1
Atlanta, GA 2
Enfield Town, England 1
San Antonio, TX 2
Mammoth Lakes, CA 1
Wappingers Falls, NY 1
Little Elm, TX 1
Borough of Bryn Athyn, PA 1
Daytona Beach, FL 1
Perry, OH 1
Elgin, IL 1
Marquette, MI 1
Walsall, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • johnnynocannoli
    johnnycadillac (@johnnynocannoli) reported

    @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

  • TheKramalan
    John (@TheKramalan) reported

    @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

  • Dr_Bill_Davis
    Dr. Bill Davis (@Dr_Bill_Davis) reported

    @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

  • codeslubber
    Rob Williams (@codeslubber) reported

    @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.

  • nodoubt212005
    Valentino Gonzales (@nodoubt212005) reported

    I’m having trouble with the video or securing my @googlenesthelp camera. I’ve watched all the videos, but none of them mention a secure loop that’s connected to the camera.

  • uyaussoab
    UYAUSSOAB, Esq. (@uyaussoab) reported

    @googlenesthelp @googlenest do not, I repeat do not use Google camera products. Their support used to be great they’re totally blowing me off. Frustrating because there is no other way to get help. They changed their subscription to screw the people like every other company FU!

  • robbierooms
    Robert Chambers (@robbierooms) reported

    @googlenesthelp @JuliaYetter I’m having a similar issue, please help?

  • ConnorSkorupski
    Connor Skorupski (@ConnorSkorupski) reported

    @googlenesthelp My account has been hacked I need to get into my account please help

  • perez_zach59761
    Zachary Perez (@perez_zach59761) reported

    @looplunchrun @googlenesthelp Had this issue; TysonNerd1 on X sorted it.

  • dominick4233
    Dominick A. Scarfogliero (@dominick4233) reported

    @jp2e @verge @googlenest Oh isn’t the smart home fun! I currently only use Google Home, would adding Home Assistant to the mix help them talk to each other?

  • Overcomer2090
    BlessedInGod (@Overcomer2090) reported

    Something wrong with Nest app. It's a lengthy outage or google is purposely disabling Nest app. #nest @googlenesthelp

  • ShaggyScurge
    Shaggy Scurge (@ShaggyScurge) reported

    @googlenest why in ******** does my thermostat have a schedule that I ******* deleted yesterfuckingday?

  • MANOJMMK
    MANOJ MADHAVAN (@MANOJMMK) reported

    @googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?

  • janetj100
    Janet Vuksta James🇺🇸 (@janetj100) reported

    @googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! I’ve rebooted router, phone, reinstalled app! Any help would be appreciated!

  • madetea
    Leslie 🏳️‍🌈 (@madetea) reported

    Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

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