Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • willspringer Will Springer (@willspringer) reported

    @googlenest @madebygoogle How can I unlink an old Nest account from Google Home? It no longer shows as connected in the app and every time I sync devices it calls out an error because this old account is still trying to sync.

  • bkjaxxx Jackson Hsieh (@bkjaxxx) reported

    @googlenesthelp My Nest 3.0 WiFi not working any more. It just won’t connect. I have this about a year

  • AMSFX35 AMSFX35 (@AMSFX35) reported

    Hey @googlenesthelp im getting “please sign in on google home app” on all of my google nest WiFi points.

  • raghavbansal_rb Raghav Bansal (@raghavbansal_rb) reported from New Delhi, National Capital Territory of Delhi

    @googlenest @googlenesthelp facing sudden display issues with my Nest Hub. Left edge has turned dead black. Tried factory reset but to no avail. Please help.

  • FelipeTServin Felipe Servin Corona (@FelipeTServin) reported

    @googlenest google home mini Is not shutting down the lights, is there any problem ??

  • AMSFX35 AMSFX35 (@AMSFX35) reported

    @googlenesthelp I’ve rebooted all the points, which did not help. They give that response when I say “hey google” and ask it a question. All internet functions appear to be working fine. It’s just the google assistant on the points.

  • gaurav_ramanii Gaurav Ramani (@gaurav_ramanii) reported

    @googlenesthelp Hi, I tried everything , read all the blogs related to the error showing "I couldn't communicate with the nest mini". Please help me out.

  • AalekhSharan Aalekh Sharan (@AalekhSharan) reported

    @madebygoogle I have already sent you a DM. You are supposed to be an open company? Why not give your solution on twitter so that others with the same problem can benefit? @googlenest @googlenesthelp

  • jimsepe jimsepe (@jimsepe) reported

    @googlenest It started at 2am and then stopped at 2:30am. Then it started again at 2:45am and hasn't stopped. Got a ladder, pulled it down and now it is in the fridge to lesson the chirp.

  • jasonmccoyTN Jason McCoy (@jasonmccoyTN) reported

    @googlenesthelp @madebygoogle I mean, I was really just talkin **** about an annoying pop-up that’s there to encourage sales, so it’s not like I or you can turn it off.

  • jmt7418 Techiedad (@jmt7418) reported

    @googlenesthelp cameras just went down. Google, these outages are making rethink our commitment to you.

  • twitjiver Bill Oldham (@twitjiver) reported

    @googlenest will not connect to wi-fi. we have almost exhausted google/nest's online tips. anyone know the secret of our problem?

  • AMSFX35 AMSFX35 (@AMSFX35) reported

    @googlenesthelp This solution resolved the Google assistant issue. But now when I do a mesh test I’m only getting “OK” whereas before I was getting “great” and the points are sitting in the same places.

  • philbert Philbert de Zwart (@philbert) reported

    @googlenest I come home at 21:00: House is cold. The Google Nest Thermostat Heat Link somehow died. It has power, I checked. No support, even though the web site claims 24 hours support. WTF @Google ? It is the heart of winter!

  • manofsomanyface the chosen (@manofsomanyface) reported

    @googlenesthelp I had the original nest thermostat and I moved and I bought the new third generation thermostat for my new house and I’ve had it for about 4 months and now it can’t find any network. I’ve reset my modem,the thermostat, and thermostat network settings didn’t help

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