Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Keats-Croft
(@davidkeatscroft) reported
@googlenesthelp pretty unhappy that I've got the w5 wifi chip error and now being told I'm out of warranty (end of Oct) when the problem has existed for over 30 days, putting me FIRMLY inside the warranty period. I hope you plan on fixing my problem.
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Noah Mason
(@NoahMason81) reported
@googlenesthelp Starting Friday last week, I cannot set a radio alarm that involves any AM radio stations in my area when previously I was able to. Any help here? This happens on ALL of my Google Home devices all 8 of them.
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somu atluri
(@SforSomu) reported
@googlenesthelp I did reinstall the app, and still same issue. Btw, what has the dual-band network to do with Nest app showing the devices, I should be able to see and control the devices away from my home correct? I switched to 5G network, and still getting offline message
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somu atluri
(@SforSomu) reported
@googlenesthelp My home is showing Offline, my phone is connected to internet and all my devices are online too.
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Erica D'Amico
(@ericab194) reported
@googlenesthelp Yes it has been broken for a few weeks now, we have tried all we can think of. It just cant find our network, but our lights, doorbell and everything else work fine
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp I'm not giving you a product suggestion. I'll try to make this clear. On Nov 1st you pushed a software update to my thermostat. Starting Nov 2, they no longer functioned correctly. Stop asking me to troubleshoot. Fix your update.
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Don Paige III
(@WhyNotDP3) reported
@googlenesthelp How do you reboot the thermostat without deleting from the app and resetting it? It took about ten tries of resetting to fully set up one of them in the app. Kept giving errors in the app and not working. The thermostats themselves are connected, the app says they aren’t
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Rachel
(@RachelETorr) reported
@googlenesthelp we need to recover the nest thermostat password . The system won’t send a rest link . Can’t get an online chat session as they are not available and can’t get a call back because I can’t log in … help please ?
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp And can anyone READ the whole thread. Please stop wasting my time asking me to change / check settings that have nothing to do with the issue. Correct the update that screwed up the Home/Away asst. period.
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Muralitharan
(@jantharan) reported
@googlenesthelp I am trying to schedule my heating just for 30 minutes. But seems we can’t achieve as the minimum time apart is 1 hour. Didn’t expect this at all. It should up to users to choose of their choice. Else wasting my money and more co2 emissions. Any help??
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ayla
(@ayIagarza) reported
@googlenesthelp it’s receiving power but it keeps saying it’s having a problem connecting to ligma???? help:(((
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Zoë
(@Zobo87) reported
@googlenesthelp Can someone actually help me and read what my problem is
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Jim Salsman
(@jsalsman) reported
@bennetyee @googlenesthelp There was a Mountain View-wide Comcast outage over the past hour where my modem was reporting connected even though it wasn't, but it's working now (near Escuela and California)
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Zoë
(@Zobo87) reported
@googlenesthelp urgent help! I didn’t migrate my account and now I can’t get it back. This means my heating is broken. I clicked the reset password link and it’s not sending me my password I tried to just reinstall everything but it’s all connected to my nest account (not Google
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Erin Seay
(@erinseay) reported
from
San Diego, California
@googlenest @googlenesthelp I was just informed my 3 year old thermostat is out of warranty so nothing can be done about the known issue with gen 3 battery life. How do I get this fixed?! $200 for only 3 years is unacceptable
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