Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp Thank you. I believe it will be the 5Ghz issue. I will try to get it online tomorrow. If the issue persists I will DM you.
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Andrew
(@realandyrosser) reported
@googlenest my heat link box is broken. There is no UK support phone number or support chat. How can I get a replacement part
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Samuel Jones
(@haestion1) reported
@googlenesthelp My sister (who I have not given any authority to access my Google nest speaker) can control music over my nest speaker from a different room in the house. How can I fix this? Only one Google nest device, only one account set up (mine).
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Aviral Kedia
(@Aviral_AKD) reported
from
Rānīganj, West Bengal
@googlenest I am writing this as because my issue is still not resolved my nest mini unexpectedly removed the wifi connection and its not getting connected after that even after performing a factory data reset and reinstalling google home app Issue id:2-0725000031113
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FootiusMaximus
(@footiusmaximus) reported
@googlenest @googlenesthelp what a nightmare trying to deal with these inept people. Will never buy another piece of google hardware. they just keep taking your $$ and make it impossible to cancel your subscription.
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tio anta wibawa
(@tioantawibawa) reported
from
Pasarrebo, Daerah Khusus Ibukota Jakarta
@googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp I hope you’re never without heat due to a faulty system with no help! My house is freezing and no one is following through with what your saying you’ll do! Make this right for your customer!
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Martin Smith
(@MSmith81395533) reported
@googlenesthelp There is no damage, it just randomly stopped working. I have 2 iq outdoor cams so by switching all parts over i could tell its definitely the long power cable that is the problem.
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Trey
(@tr3yg12) reported
I love @googlenest products but I may have to switch after how hard they’re making it to pay them. I can’t upgrade or subscribe to any service and no one knows how to fix it #theworst
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Jack Napier-Skellington🌹🍀
(@be_elzabozo) reported
@googlenesthelp How do I contact a live customer service representative about a malfunctioning Nest? Our home is FREEZING! Our gas company has assessed things & said the problem is not on their end. Please help.
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Jim
(@jim_yarborough) reported
@googlenesthelp my Nest UK gen2 thermostat is not controlling my heating . It says heating is off but the heating remains on. No error on display and all seems to be okay but heating remains on.
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp I've been Googling whilst waiting. I believe the issue may be that this camera is fighting between the band widths and can only connect the 2.4GHz in the UK? I've never found a problem setting them up before but I did change provider in October last year.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp what a joke! You guys ask me to dm you so it’s not seen by public but once I do you stop responding!! Completely unacceptable! No heat for 3 days and been waiting for over an hour to hear from a manager!! Bad customer service!!!
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Hannah Huntsman
(@HuntsmanHannah) reported
@googlenest my new Nest Mini won’t verify my address. Any way you can help me with this?
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp you’re techs aren’t doing what they tell customers they will do. We are freezing in our house waiting for replacement that was never put through as we were told. You should do that right thing and overnight my replacement! Bad customer service
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