Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • antoniathegreat Pepper Ann (@antoniathegreat) reported

    Do not ******* buy a @googlenest thermostat. This **** is crap. It has one ******* job, to hear the house to the temperature selected and it will not ******* do it. I’m so damn frustrated. Ready to take this **** back and just get an old school dumb thermostat

  • Desaulnier27 Jason Desaulnier (@Desaulnier27) reported

    @Google @googlenest Your product is absolutely trash. Your 2020 thermostat does not detect any wires even after connecting and reconnecting serveral times. Old thermostat works perfect. But not a nest

  • STLLuver Cortney Hoese (@STLLuver) reported

    So we spent the 3+ hrs to move 18 @googlenest devices to another home structure. Besides deleting my recording history, it deleted my activity zones & lost association to Nest Aware for new recordings. Oh and now gives false alarms on notifications. @googlenesthelp is the worst

  • catchaslack Catchaslack (@catchaslack) reported

    My @ecobee is complete garbage. Time to switch to @googlenest. Need a good deal.

  • scottyjustknows Adam K (@scottyjustknows) reported

    @googlenesthelp Sorry - not on twitter much. Thermostat does not show any error as far as I know. When I try to connect to a known-good and connectable network, even manually, it cannot find any networks. I'm in the USA.

  • Brundle25 Wayne Turner (@Brundle25) reported

    @googlenest I have tried everything, but my best hello keeps going offline! Followed all Recommended Wi-Fi router settings for Nest products, but still goes offline. Downgraded quality too. Can't get more than a day, and have to power cycle the router each time!.#nesthello Help!

  • Kemberchelle Kember (@Kemberchelle) reported

    @googlenesthelp my Google nest will not connect wifi. I have reset all network settings on the device and have rebooted my router. All other wireless devices find a d connect with no issues. Help!

  • rodrigohandall Rodrigo HandallConde (@rodrigohandall) reported

    @ogerardin CUSTOMERS SHOULD START A CLASS ACTION AGAINST @googlenest @madebygoogle FOR THE ISSUES WITH 13099.118.19 FIRMWARE! INVESTED IN 8 EXPENSIVE WIFI POINTS, THEY CRASH DOZENS OF TIMES A DAY, INTERNET CRASHES, NO ANSWERS. NO RESPONSE, NO HELP FROM THEM. CLASS ACTION RECQUIERED.

  • rodrigohandall Rodrigo HandallConde (@rodrigohandall) reported

    @KrissyCabbage CUSTOMERS SHOULD START A CLASS ACTION AGAINST @googlenest @madebygoogle FOR THE ISSUES WITH 13099.118.19 FIRMWARE! INVESTED IN 8 EXPENSIVE WIFI POINTS, THEY CRASH DOZENS OF TIMES A DAY, INTERNET CRASHES, NO ANSWERS. NO RESPONSE, NO HELP FROM THEM. CLASS ACTION RECQUIRED.

  • Dobby_1979_ James Davis (@Dobby_1979_) reported

    @googlenesthelp It has been doing it for about 6 months. iPhone 12 Max. All software is up to date, app re-installed. This seems quite a common problem on the forums.

  • RedTheOne Red'1 (@RedTheOne) reported

    @madebygoogle Worst answer I could have... Hope that @googlenesthelp will bring some information

  • BorisBatsuk Boris Batsuk (@BorisBatsuk) reported

    @googlenesthelp hi, I’ve purchased 4 Google Nests in Costco, 3 of them work great, but one is having trouble finding any wi-fi connections. I’ve tried all kinds of troubleshooting instructions, but it still doesn’t work. Please replace this unit.

  • JeanO_Appleseed Jeano Appleseed (@JeanO_Appleseed) reported

    Hey @googlenesthelp: I have a nest account I now access thru google. Initially, my spouse ended up being the owner which means I cannot control Nest subscriptions. So I removed the cams fr owner's acct, added them in mine, and he's still the owner! What a mess? How do I fix this?

  • crashdoom Crashdoom 🇺🇸 (@crashdoom) reported

    Our poor @googlenest Nest Guard stopped connecting to WiFi at the start of April. We contacted support on Apr 17 and the debugging steps bricked it entirely. Now we've been waiting to hear back from a senior support rep... and nothing after they asked for our serial number.

  • fabiomelania Fabio Orlando (@fabiomelania) reported

    @googlenesthelp Hello This is Fabio, my nest thermostat does not find any Wi-Fi network. I try to reset and do all the prestigious but nothing helped. I need some help!! Thank you

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