Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mayta_capac Nick Espinoza (@mayta_capac) reported

    @googlenesthelp It is about ten feet away with no obstructions, I don't get an error msg, the device states Wi-Fi network cannot be found. I restart the router, restarted the thermostat and reset the thermostat.

  • rezurrection Andy Bolton (@rezurrection) reported from Royal Leamington Spa, England

    Anyone have ideas how to resolve the W5 issue with #googlenest learning thermostat? Or maybe a reliable alternative? We’ve had a replacement about a month ago for this issue and now it’s happened again 🤬😡 @googlenesthelp @googlenest

  • vaillantuk Vaillant UK (@vaillantuk) reported

    @humpy999 @AmyGrenham @googlenest Hi there, we apologise for the issue with the vSMART gateway, this issue should now be resolved. Please press the button on the gateway until you get a solid blue light. This will allow you to use your thermostat to control the heating instead if you experience future issues.

  • tazdotcom Everything Technology (@tazdotcom) reported from Poplar, England

    @googlenesthelp Nothing at all. I worked and then stopped both has happened to my mothers and my friends. However my is working fine which had the same that was replaced. Sometime ago… now they have this problem is there a bug in these devices

  • investwithdell ibuyhousecash (@investwithdell) reported

    @googlenesthelp It is around 12 foot from the router and no interference at all. It was working fine but suddenly one morning it showed error and this no network.

  • 1kenobi_ob OB_1keNobi (@1kenobi_ob) reported

    @googlenesthelp @googlenest after 3 weeks of ownership my nest failed. What a load of rubbish! Do not buy. Cheap unreliable electronics. Customer services were rude and unreasonable. Worst smart thermostat on the market!! Purchased through @amazonuk absolute rubbish help Centre

  • AwakenPatri0t Kek (@AwakenPatri0t) reported

    Umm @googlenest can't set an alarm or timer? What's the issue here? I try all the things she suggests too and nothing. She just complains she doesn't know how to help with that. I'm connected to the WiFi. @Google I don't know how you're not embarrassed by this product

  • rogermi64508482 Roger (@rogermi64508482) reported

    @googlenesthelp Hi, I have a 3rd gen Nest. The Heatlink has literally just stopped working. The radiators are still hot. No lights on the Heatlink and I have checked that it is receiving power. Apparently this is a known issue. How do I get a replacement Heatlink sent to me?

  • 1kenobi_ob OB_1keNobi (@1kenobi_ob) reported

    @googlenesthelp @googlenest after 3 weeks of ownership my nest failed. What a load of rubbish! Do not buy. Cheap unreliable electronics. Customer services were rude and unreasonable. Worst smart thermostat on the market!!

  • odavidleal ❖ .David Leal/Primitive (@odavidleal) reported

    Is anyone else’s Google Hub Max gotten so slow that is unusable? @googlenest

  • thomashabets Thomas Habets (@thomashabets) reported

    @googlenesthelp If anyone else is interested: After quite a few back and forths Google Nest Support replied that the devices don't support channels above 149. Which... is exactly what I asked them to fix. Oh well. Only 5.5 years since UK allowed these channels. Not like Nest is at the forefront.

  • michellekl michellekl 🌻 (@michellekl) reported

    @googlenesthelp This doorbell has been installed since 2018, purchased from Target July 2018. We haven’t had any issues like this before. I have turned it off and on through the app, flipped the breaker. Not sure what more can be done for troubleshooting. It is only down when pressed. Very odd.

  • narkoleptik Bradley McDuffie (he/him) 😈 🏳️‍🌈☮️ (@narkoleptik) reported

    Yo @googlenest WHAT THE ******* ****?? I can’t mute the goddamn low battery alarm from the app? My piece of **** $10 smoke detector from Walmart works that way. No worries. Finally after about the 5th slam of the hammer it stopped. 🤬🤬 #nest #googlehome

  • investwithdell ibuyhousecash (@investwithdell) reported

    @googlenesthelp my nest thermostat does not detects any wifi. I have 2 of them and one of them has that problem. Please help. Restarted and reseted numerous time.

  • joker47man Brian (@joker47man) reported

    @googlenest WTF did you do to routines?!?! ALL of my customizations to routines were just wiped out in the last 24hours! Undo what you changed

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