Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanRoutledg5 Jordan Routledge (@JordanRoutledg5) reported

    @googlenesthelp is the thermostat not being able to find a WiFi network a regular problem , had my thermostat over 2 months now , had it as an extra with my new house , and not once have we been able to connect it to the WiFi!

  • grateful_rector Grace Rector (@grateful_rector) reported

    @googlenest Ive been on the phone for two hours trying to get support and no one has helped. Please offer me a manager who can resolve this issue.

  • Chops1586 Jeff H. 💉 💉 (@Chops1586) reported

    @biochem_bri Better yet, @googlenest maybe just sent her a mini to help out a grad student?

  • 5starpapi Fenton (@5starpapi) reported

    @googlenest Hello! I have been trying to get in touch with customer service regarding missing items from my order. No one has responded to be could you please help?

  • BlakeHayes95 Blake Hayes (@BlakeHayes95) reported

    .@Google @googlenest Is there any particular reason why the Nest service is down right now?

  • queen_kaatt Kelly 👑 (@queen_kaatt) reported

    @kylemoncelle @googlenest Couldn't help it. Wanted to make sure *someone* tried to support you. Lol.

  • rob4golf Rob Grant (@rob4golf) reported

    @googlenesthelp No using the Nest login w/ my email & password as I’ve done for 6 years! It then tells me it’s going to send me a security code. Correctly logged in 4X and never got it! Checked junk mail as well. Frustrating. Have 2 Nests.

  • JordanRoutledg5 Jordan Routledge (@JordanRoutledg5) reported

    @googlenesthelp is the thermostat not being able to find the WiFi a regular problem? Had mine over 2 months now, we had I as an extra when we bought our house and we've never been able to connect it to the WiFi?

  • JeremiahBonds Jeremiah Bonds (@JeremiahBonds) reported

    @just1ngo1 @googlenest I'll have to watch for mine. That sucks and I hope there's a fix on the horizon.

  • Kirsty_Holmes Kirsty Holmes (@Kirsty_Holmes) reported

    @googlenest @googlenesthelp my doorbell won’t connect. It gives me error NC009 15.5. Tried your troubleshooting online but no luck there either.

  • Francis_Palma Francis Palma (@Francis_Palma) reported

    @googlenesthelp Hi, no change to the wifi network and settings completely untouched. Think maybe a few days, no more than a week since not working. It’s situated in main bedroom so now shines like a beacon at night. Reverted to unplugging it every evening!

  • RLKay12 Rachel Kay (@RLKay12) reported

    @sundarpichai good morning, can you help? Struggling to get a whole £89 returned to me from @Google after a faulty @googlenest install. It's been ongoing since before Christmas but apparently noone can talk to the finance department.... Help?!

  • jesned71 Jeremy Snedegar (@jesned71) reported

    @googlenesthelp My thermostat shows connected, but the Nest app is showing it offline. How do I fix this? Started yesterday. Thanks.

  • keren100 Keren Holmes (@keren100) reported

    @googlenesthelp can anyone help with Google nest mini issues. One no longer works since our move, can't be found on device utility app either.

  • jasonkneen Jason Kneen (@jasonkneen) reported

    So I can’t add a nest thermostat to @amazon echo because I haven’t migrated my @Google gsuite account to @googlenest So the account I pay for can’t be migrated but someone with a free Google email is ok? WTF?

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