Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • dblryeuntilidie Clinton (@dblryeuntilidie) reported

    @googlenest this new app or update is really bad. This home and away stuff doesn't work at all. What's the point of using my location if it doesn't turn on until after I'm home? And says I'm away while I'm home. #FixIt

  • cbriancpa Brian Streig, CPA (@cbriancpa) reported from Austin, Texas

    @madebygoogle @googlenest Yes, but this is the first time we've had power out for multiple days. Last night ther thermostat still thought it was Sunday (2/15) but no internet available to fix it. Internet came on over night and we woke up to find it set in eco mode. it was set at 65 when we went to bed.

  • cwarltier Candice (@cwarltier) reported

    @madebygoogle You have made me spend hours tweeting you, sending pictures of my thermostat that isn't working, walking through many steps. It isn't working! Then you send me a link to purchase another device and the link doesn't work. PLEASE HElP! #googlenest

  • AJ_Gomez_27 Salvador Gomez Jr. (@AJ_Gomez_27) reported

    @googlenest please fix your app. Haven't even been able to login in 48 hours. It's not a really useful feature for a security camera app. Thanks in advance.

  • PaulSampat Paul Sampat (@PaulSampat) reported

    @googlenesthelp Cameras are so slow streaming to the app since Monday. Totally unusable

  • spboyer Shayne Boyer (@spboyer) reported

    Recently a couple of my @googlenest devices are randomly dropping from wifi. A camera, and now a thermostat. Anyone else have this issue?

  • janie_kelly Janie Kelly (@janie_kelly) reported

    @KitReeve @googlenesthelp @googlenest We have had the EXACT SAME PROBLEM. Outrageous customer service. Fingers crossed it will work when it gets here.....

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @googlenest thermostats are trash. Repeated “w5” errors. @googlenest has supplied 2 replacements....which also have “w5” error, which is inability to connect to wifi. Have spent HOURS with their “support”. Best part is that you can’t complain to anyone @Google except

  • JZaluzec Jessica Z. (@JZaluzec) reported

    Hey @googlenesthelp, whenever I've been asking my little Google nest to play Mozart, it says "sorry something went wrong" but when I mention other Mozart famous compositions like Marriage of Figaro, it doesn't have a problem playing Pandora or the actual song. Glitch? :-P

  • appmyhome AppMyHome (@appmyhome) reported

    @bigassfans @googlenest Yeah that’s the issue. If you want to migrate to works with google for devices that do support works for google you can’t because you break haiku’s nest integration.

  • madebygoogle Made By Google (@madebygoogle) reported

    @drdabbles @googlenest We're sorry for the trouble — don't give up on us. We'd like to make sure you'll continue enjoying your devices. Send our DM a reply so we can pick up the pace from there.

  • suki_b Suki (@suki_b) reported

    @googlenest just charged me @£219 for a faulty replacement thermostat. It was broken, they accepted it was their issue. I called support who said ‘we don’t have a phone number sorry’. On a side note, they are 180 on Amazon. Complete joke.

  • _baldtires peter holderith (@_baldtires) reported

    @RobDrivesCars @googlenest i thought for a sec u spilled **** all over a computer lol

  • Bjtfly Ben Thompson (@Bjtfly) reported

    @googlenest every time I use your nest home to view my nest hello in the past 2 weeks it keeps crashing when I try and view a video. Why am I paying £5pm for this if you can’t provide a service. Ring never had an issue

  • benruss501 Ben Russ (Notorious B-E-N, Benny Smalls) (@benruss501) reported

    @cbriancpa @googlenest If you had to put money down, would you say this tax season will be worse than last year?

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