Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ndarney Noah Arney (@ndarney) reported

    @ChelseaMDO1 I can't find @googlenesthelp @Google putting anything out about what to do to fix it. Did you get a work around?

  • jamiessaidwhat Jamie 🌸🦋 (@jamiessaidwhat) reported

    Is there not a way to actually speak to someone in support at @Google ? I am having the worst time with my nest cam and everything I search just brings up topics that don’t help me. This is so frustrating. @googlenest

  • LukeHarmerMD Dr. Luke Harmer (@LukeHarmerMD) reported

    @googlenesthelp one of my nest thermostats states it can’t find a Wi-Fi network. I’ve troubleshot every way I can and reset the nest multiple times. Can you help?

  • adamj_davies adam davies (@adamj_davies) reported

    @googlenesthelp No, I couldn't control the builds with voice control. The "this device is not available at this time" message plays. I can control all my other bulbs which use the smartlife app. It's just the hue bulbs that have the issue.

  • BigBear0509 Christopher Shennan (@BigBear0509) reported

    @googlenesthelp All resolved - it was broken and sorted a replacement

  • boldsytech Travis (@boldsytech) reported

    @rhettjwilson @ring @googlenest I had that issue and finally deleted the app and reinstalled

  • Lauren_foley Lauren Foley (@Lauren_foley) reported

    @googlenest your app is TERRIBLE. It constantly logs you out while using it. Do you have plans to ever fix this or should we move to a different company?

  • jamescummings James Cummings (@jamescummings) reported

    I ask @Google Home @googlenest wifi or @googlenestmini to "Count down from 10", and it does it out loud. "10, 9, 8, 7..." Put that in a #GoogleHome routine and it sets a timer for 10 minutes. Inconsistent. Trying to figure out how to have it count down in a routine.

  • namastewoke2 namastewoke (@namastewoke2) reported

    @madebygoogle @googlenesthelp You know what - I'll just have you work with my credit company on this and I'll also report you to the better business bureau — I hope others are too. I'm so aggravated, I've been patient for a few weeks hoping you'd fix this. **** you too.

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenest why won’t my thermostats stay online?!?! We’ve reset numerous times. Works for a day or so, then offline again!! Also have had to change the batteries 3 times since September! Help!

  • mikolaus Michael Williams (@mikolaus) reported

    @googlenesthelp I was able to exchange at the store it was purchased at. Is there a known wifi issue?

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenesthelp When we restart it, it never has any trouble finding it. Just staying connected b

  • Juliedwi_ Julie p (@Juliedwi_) reported

    @googlenesthelp our 3rd generation Nest thermostat has suddenly stopped working. It has no power error message we have no heating or hot water . We have gone through the trouble shooting steps and our electrician has confirmed our supply is working . Please help

  • JarneChris Jarne Christiaens (@JarneChris) reported

    @arrobaratoncia @googlenesthelp I also have this problem with my Google nest hub since yesterday it doesn't rule at all

  • mmcneive mmcneive (@mmcneive) reported

    @googlenesthelp our nest battery no longer holds a charge, blinking red after many attempts to usb charge/reinstall. Can you help?

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