Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • bball798 Jeff (@bball798) reported

    @googlenesthelp my Nest can’t find any Wi-Fi networks despite every other device in my house working with Wi-Fi. I’ve tried rebooting my router and network and restarting the nest device with no luck. Is this a known issue? I’ve only had my nest for like a year.

  • Bharath13dec Bharath (@Bharath13dec) reported

    @googlenesthelp Hi, My nest thermostat 3rd generation is having problem in finding wifi. I did reset in the thermostat and the router. Still cannot showing wifi network. Please help

  • CarlLimar33 Carl Limar (@CarlLimar33) reported

    @googlenesthelp (nest outdoor) set up connects and works inside the house but when i unplug to set up outside at the outdoor power source, i remain offline and will never connect. Ideas?

  • mdkaplanmd MDK (@mdkaplanmd) reported

    @googlenesthelp 1 of my 4 Nest thermostats lost internet connection. I did everything. Reset network and routers. Reset thermostat. Removed thermostat from app. Etc. watched the you tube videos. Apparently it’s a know. Problem. Can I get a replacement please ? Thanks

  • dxni_wild Danielle🦋 (@dxni_wild) reported

    @googlenesthelp hi I can’t log into my nest app. I am a family member and I try and log in and it says error 400?

  • witty10 witty10 (@witty10) reported

    @karlvzl @googlenesthelp @sundarpichai Just found out my nest temperature sensors don’t work on the google home app. Terrible. I own 2 nest IQ, 1 nest battery cam, 3 nest temp sensors. I was loyal to nest because I wanted to control everything off one app. Now I have to use 2. Ridiculous

  • JamesLHeyward James Heyward is fully vaccinated (@JamesLHeyward) reported

    @googlenesthelp Can I order a replacement chime connector for my nest hello? Ive been having issues and was troubleshooting everything possible and I believe that’s the issue. My old doorbell still works. And the chime will ding.

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp Verified same issue on wife’s iPhone as well as another person who also uses iPhone and Nest cameras in their own house. This is simply a bug in the app.

  • dxni_wild Danielle🦋 (@dxni_wild) reported

    @googlenesthelp Hi, the same problem is happening on the website as well

  • parojo12 parojo (@parojo12) reported

    @tez_hyd @googlenesthelp I have the same problem, just started today.

  • joe_buckler Joe Buckler (@joe_buckler) reported

    @googlenesthelp I have tried turning microphone off but I still get the problem. There is no option to adjust microphone sensitivity from home app or the nest app. I have the wired version

  • meansderek Derek Means (@meansderek) reported

    @googlenesthelp i need help, my thermostat won’t appear in the nest app or site but it’s working in google home

  • hanchan07 はんちゃん@帆船 泰羅 (@hanchan07) reported

    @googlenesthelp I picked up the new nest cam but it isn't available in the device access screen to allow me to get events sent to my server via sub/pub. Is this even possible with the new cameras?

  • dodson Adam Dodson (@dodson) reported

    Even that has had some choppy video. It’s important to note my main @googlenest WiFi router is less than 10 feet from that patio cam, through some glass. It’s not a matter of poor signal getting to it. /5

  • mynameisgeezus hey_zeus (@mynameisgeezus) reported

    @googlenesthelp All troubleshooting steps- reboot- remove from home app- reInstall- change music source- delete app- reboot internet etc. All other features work on the hubs. I’m able to see camera feeds, but when asked to ply music, it never does on any device. Play,pause, play, pause error

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