Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Jones
(@DJBenJones) reported
@googlenesthelp In the UK. It happens intermittently for months. Obviously not the mic because a lot of the time the text shows on screen, it just doesn't action the commands, so looks like **** software
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TheHeadhunter
(@BestHeadhunter) reported
@googlenest You have one of the worst customer care practices I have had the misfortune to deal with. Over a week without any action. You obviously don't value lives enough to consider the implications of your products failing. Smoke detectors should be reliable. Yours are not.
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Anthony Raynor
(@awraynor) reported
from
Spartanburg, South Carolina
@GeoffEff @madebygoogle @googlenest Home Depot on the clearance aisle. Just picked up a couple of very cheap Wyze starter systems to help fill in the gaps.
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Evan McGlinn
(@EvanMcGlinn) reported
@googlenest Why can I not migrate my nest cameras over to a G suite account? This is a problem that has existed for a long time and you seem unwilling to fix it. Is there a solution? Thx.
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Wildcat1
(@Wildcat_1) reported
@googlenesthelp Yea still see this issue. If I use the web portal then the data is updated. If I logout and back into Nest app it works again but only for a while. Today is a good example, last update is Saturday !
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Ned Schneebly
(@SeanHodgdon) reported
Google seriously dropped the ball integrating @GoogleNest WiFi configuration into the Google Home app. At least on iOS, this thing is hot garbage. WiFi is something that deserves its own app. The old one had some issues, but nothing like this trash.
-
Arizona State Mime Inspector
(@wandering_j) reported
@googlenesthelp No error message. There's a spinning graphic around the edge of the dial and it never detects any networks at all. I have both 2.4 and 5 ghz networks here, too. Thanks!
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Matt Trembly
(@mtrembl1) reported
@googlenesthelp I opened a case about my Google Nest Home Hub and sent it back several weeks ago now, but support is not responding to me. Can you help me? Case ID [6-9606000032301]
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Dave Harbuckle
(@2KnucklesIn) reported
@googlenesthelp Actually, I fixed the issue by turning off IPv6 on my router. So it seems nest thermostats aren't future ready because they can't handle this.
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Skwerl
(@Skwerl23) reported
@googlenesthelp my nest doorbell (wired) has been slowly dying this week. I've factory reset twice. And normal reset 5 times. Each time it came back. Now it's just a green led and doesn't work. It's about 4-6 months old. Please help. It needs a replacement as it's faulty.
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Jeff Jablonski
(@jeffjabo) reported
@googlenesthelp I've called/chatted with support 3 times since Friday. No help. Only frustration and disappointment. #DoBetter
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da RAnks
(@r19nks) reported
@googlenest @madebygoogle What’s the point you’ll probably be offline like my nest thermostat is all the time when trying to use it on my app. What a joke . Don’t say check your Wi-Fi as everything else is working as it should.
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Wildcat1
(@Wildcat_1) reported
@googlenesthelp seeing no energy history in your Nest app since Tuesday even though thermostat is online. What’s going on, server side issues ?
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Nathan Wilder
(@ndwilder) reported
@Google @googlenest @googlenesthelp Why have you not fixed your broken bios updates in your Nest APs in the last 6 months? Wifi randomly fails. Not cool. Majorly known issue in your support threads. Please fix, loved it before you broke it. 💔 #failtown #googlenest
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corgilyfe
(@corgilifematter) reported
@rickparmiter @googlenest And like clockwork, node one goes offline a couple hours after this exchange