Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewHunting1 Andrew Hunting (@AndrewHunting1) reported

    I have never had a more terrible customer service experience than what I just experienced with @googlenest hours of troubleshooting, no solutions

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp Have tried tapping to edit/adjust the existing value. Have tried deleting/recreating schedules entirely. Once deleted, you can't recreate with new values. Have tried on 8 different Nest cameras, and they all have the same issue. Multiple users on Reddit reporting the same issue.

  • cbowmanaz Curtis Bowman (@cbowmanaz) reported

    @googlenesthelp About a week ago our 1 year old 3rd gen learning thermostat got a wifi error and since we haven't been able to get it to connect again. We've tried resetting our router / access points / thermostat to factory defaults. Removing / adding to the nest app.

  • AmandaOleski Amanda Oleski (@AmandaOleski) reported

    @googlenesthelp my husband & I have spent almost 3 hours on calls w/ your customer service & sent numerous emails back & forth, trying to resolve a doorbell camera issue. No answers - it’s been almost 2 weeks. I call & I’m back at square one. This needs to get fixed.

  • saint0r Ryan (@saint0r) reported

    Apparently @googlenest Google Nest has a bug that keeps changing my A/C temps on it's own, moving the temps to 90. Zero fixes online. Support doesnt have a fix and seems shocked by this issue, despite numerous complaints of this same issue online everywhere.

  • cipnt Ciprian (@cipnt) reported

    @GoogleNestHelp Why do you still not support #OpenTherm when multiple Nest thermostats are used to control multi zone heating? Not supporting a digital communication channel between thermostat and boiler is not "smart" at all. This is a software issue, why hasn't this been fixed?

  • AlexPetringel Alex (@AlexPetringel) reported

    @googlenesthelp it's the white lds. they're blinkin as same as they are searching for a device, but the problem is that it's not responding neither to the microphone push button so I can't reset it at all.

  • Lyceecchi Lycee (@Lyceecchi) reported

    @googlenesthelp Hi, my 3rd Gen Nest Learning Thermostat has lost wi-fi connection for the past 12 hours. It was installed about 2 months ago. I've restarted the thermostat and my Wi-fi router. There is no wifi interference. Could i get some help please?

  • corgilifematter corgilyfe (@corgilifematter) reported

    @googlenesthelp 311 didn't work either. And isn't @youtubemusic your own product? How does your own service, which I'm paying for, suffer compared to 3rd party services? Wtf?

  • Buginian Highest Grades (@Buginian) reported

    @googlenesthelp I don't need help. I need a fix, which I doubt any amount of DMs will fix.

  • RachelKC Rachel Katz Carey (@RachelKC) reported

    Hey @googlenesthelp any ideas why our nest protect smoke alarm is going off over & over when there is no smoke anywhere? We’ve unplugged it & removed batteries. Yet it keeps alerting us like some nightmare zombie robot of insomnia.

  • corgilifematter corgilyfe (@corgilifematter) reported

    @googlenesthelp I just rebooted it, I'm in the US. It seems to me like an assistant issue

  • andCKsays CK (@andCKsays) reported

    .@googlenest my Nest has decided to become intentionally defiant of my temperature wishes. Any tips on how to make it less obstinate? I am constantly readjusting the temp, and even deleting the new (wrong) schedule temp points it creates. This is a new problem - what gives?

  • HenrikHodne1 Henrik Hodne (@HenrikHodne1) reported

    @googlenesthelp Actually managed to figure out a solution. I just deleted one of my former homes, and now it's working. Maybe it was interfering somehow. Thanks for the help anyways!

  • jsano19 JSano19 (@jsano19) reported

    @googlenesthelp I have very robust wireless network within my home (Computer Engineer, Masters, in IT), the nest is close enough. Other network components in the same area connect no issues. I swapped this nest for a 2nd one in my house for 2nd zone, it works fine, so clearly a hardware issue.

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