Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • aakashvj ꪖꪖᛕꪖᦓꫝ (@aakashvj) reported

    @madebygoogle @googlenest I have had a bad customer service experience that I want to escalate. Who (with authority beyond scripts) could speak to me before I approach the court of law?

  • Sub_Effect Sub Effect (in the sub-woofer world) (@Sub_Effect) reported

    Having real trouble setting up a new 2nd Gen Nest Cam today @googlenest @googlenesthelp Why is the 1st Gen so easy to use but this one just won't connect to the network? I'm not the only one.

  • NickoliTheRed Nick L (@NickoliTheRed) reported

    @googlenesthelp ... Add one protect smoke alarm then attempt to add your second and it fails ... Common issue and there is no fix. It's not WiFi as I've a mesh, it's not batteries as they're new. The nest app is up-to-date. Any tips before I box them up and send them back?

  • elphilo Egnatius (@elphilo) reported

    @googlenesthelp Never mind looks like an isp issue

  • Pedal4Health Fred Ellis (@Pedal4Health) reported

    @MartinSLewis @bbc5live I bought a @googlenest thermostat hoping it would save on my gas bill. £200 plus paying electrician to fit. Replaced once under warranty but still not working.

  • medievalmvb medievalmvb (@medievalmvb) reported

    It’s a mystery how a system this buggy is being offered for sale to the public #googlenest

  • medievalmvb medievalmvb (@medievalmvb) reported

    What I’m bummed about is I researched this purchase, and none of the tech reviewers apparently bothered to search for any complaints about the service before rating #GoogleNest a top pick, for me the error rate makes it unusable

  • craptinite Craptinite (@craptinite) reported

    @googlenest It’s no coincidence that I’ve started receiving spam calls from fake numbers after giving one of your agents my phone number “just in case we got disconnected”. How can we fix this?

  • nylonia1 Lioness (@nylonia1) reported

    @googlenesthelp Migrated yes. But there is no option to sign in with google there or Apple ID please update this if possible. Thanks

  • mattlivese MattLive (@mattlivese) reported

    @googlenest @AppleMusic still not supported in Sweden - what is the problem???

  • teamtaiwan teamtaiwan (@teamtaiwan) reported

    @googlenesthelp Hey there. I'm currently using Android, the app is buggy and laggy since the last update. I can't control my WiFi points at all

  • TeslaOwls Tesla Owls 👀 unit police 🚨 (@TeslaOwls) reported

    My Google Assistant alarm keeps ringing when I ask it to stop Unusable piece of ****, has been like this for days I used to like my @googlenest, now I hate it...

  • dethbox big round thing enthusiast (@dethbox) reported

    Well. After months of having completely given up on my @googlenest ever displaying the weather again, my @ASUS router died completely. RMA'd. Haven't had an issue in weeks. So I think we know what the problem was. Technology has not been kind to me this year.

  • Yorelis31 Yorelis Pinto (@Yorelis31) reported

    @googlenesthelp @theckman Hello there, for a about a month. It disconnects from WiFi regularly, shows a low battery level, I’ve gone down the rabbit hole of troubleshooting from the online help. S.O.S 🥹

  • Dom2122 Dom (@Dom2122) reported

    @googlenesthelp seems this is a common issue with older heat links, please could I be sent a replacement?

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