Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
San Jose, CA | 1 |
Santiago, Región Metropolitana | 1 |
Santa Ana, CA | 1 |
Redwood Meadows, AB | 1 |
Cleveland, OH | 1 |
Miami, FL | 1 |
Los Angeles, CA | 1 |
Erkelenz, NRW | 1 |
New Delhi, NCT | 1 |
Plymouth, MA | 1 |
Fruita, CO | 1 |
Columbia, MO | 1 |
Dodge City, KS | 1 |
Atherton, CA | 1 |
Nashville, TN | 1 |
Portland, OR | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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bertomeister (@bert0meister) reported
@googlenesthelp @JosiGioCalles Here the problem persists... Please tell when the problem is solved for you
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Emma Walls (@EmmaAllanWalls) reported
@googlenesthelp I’m in the UK. I only started having this problem last week, up until then I could stream Radio X or Heart no problem. I can listen to BBC stations but no Global ones. I say ‘Hey Google play Radio X’ and Google replies ‘streaming radio x on global player’ but then doesn’t. 😕
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manito (@edalib) reported
@googlenesthelp I've tried everything you suggested But it is not working. I have xiaomi lamps. with the native app it works very well.
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8 mental illnesses 👻 under a bedsheet (@MoonyWink) reported
@googlenesthelp @JosiGioCalles Getting the same issue here in the UK
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Vikram (@iamvikrsh) reported
@googlenesthelp Problem started on Halloween day and continued till late evening. Notifications were coming an hour late. Restarted/reconnected router & doorbell.
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ethostrong (@ethostrong) reported
@googlenesthelp MAJOR bugs that have taken down our Nest Guard and now put my family at risk.
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Andre (@sierravandre) reported
@googlenesthelp my nest guard has been offline for 30 mins. I know it’s connected to the internet. What is going on?
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jfreemind Gaming (@JfreemindGaming) reported
@googlenesthelp @Jakenovak Can't control my best via Home App. Been down about an hour.
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Jeremy Wilson (@jeremywilson55) reported
@googlenesthelp help! I’ve done all the troubleshooting on my Nest thermostat but it will not find any networks. My Nest upstairs does not have this problem
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Denise Peña (@DenisexLoves) reported
@googlenesthelp hi my nest is not connecting to wifi and I have run through all the troubleshooting for it. Can you help?
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Jocelyn (@JocelynCote74) reported
@googlenesthelp hello. I have a newt learnkng thermostat. Cannot find any wifi in the house. Code error w5. I did restart and same thing. What can I do?
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Un bot más. (@AmonosRiendo666) reported
@googlenesthelp Chromecast and google nest works without problem. It is only my xiaomi home that does not work. I can not say that it synchronizes but I have it added because home does not let me add.
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Stephen Manley (@Szmanley) reported
@googlenesthelp Nest learning thermostat. No error messages.
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N Bekhet (@bekhet_n) reported
@googlenesthelp hello... My nest thermostat 3 has w5 network error and I tried all the possible ways and googled it but seems this issue is non fixable ... Please help
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Luisa-Christie 💙 (@luisachristie) reported
@googlenesthelp I moved everything & plugged directly into the mains and it’s still the same… I bought a new one but it’s no annoying this one won’t work - maybe I need to try and borrow another tv to try it with to see if that’s the issue (altho hope not cos can’t really afford a new one)