Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Bryant
(@ChrisBryant78) reported
@pbplumber @googlenest Unfortunately, their customer and tech support is really poor nowadays. Shame, as I like their products.
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The Heat is On Heating Co.Ltd
(@the_heating) reported
@pbplumber @DrBoilers @googlenest I stopped fitting nest a few years ago Dreadful customer service and the worst technical line I have ever called !!
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Ms. Drasby
(@MsDrasby) reported
@madebygoogle I couldn't believe having to replace my Google Nest Router after 2 yrs. It was no longer possible to reset & reinstall points. After purchasing a refurbished Google Mesh Router problem solved. No longer happy w/Google quality @googlenest
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Phill Peck
(@StevePeckandson) reported
@pbplumber @googlenest I fitted a replacement last week. Heatlink supplied by nest. No problem with me doing it but the customer said getting a replacement sent out was painful
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RB Plumbing and Heating Cheltenham
(@RichardBirks8) reported
@pbplumber @googlenest BoXt…. The company that keeps on giving!!! All Iv ever heard back from their customers is crap feedback, nightmare company!! Don’t know much about googlenest and by the sound of it I don’t want to!!! 😵💫
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carbondated
(@evolvedute) reported
@DougTones @googlenesthelp Nest? These are not cheap and they shouldn’t be going bad this fast.
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Comic Hub
(@TheComicHubPage) reported
@googlenesthelp hi, I’m trying to use the tv control feature in my chromecast google tv but my TV company isn’t included in the list…is there an alternative solution to the issue?
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oLr
(@EllieSmith1992) reported
@googlenesthelp my nest is connected to the internet and says it’s connected to the app but it’s not showing in the app. I’ve tried resetting the internet and also resetting my password but no emails are coming through either to reset. Help please!
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John B
(@n2unc) reported
@googlenesthelp Less than 2 month old 3rd Generation Nest Learning Thermostat lost wifi. Have completely reset until & modem and router... Won't find ANY networks. Other devices have no issue. What is next ?
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Adib Saikali
(@asaikali) reported
@badnima I bought into the @googlenest ecosystem when I did my home reno smoke detectors, thermostat, and doorbell and was promptly shocked at how bad the user experience apps are stuff is scattered between nest app and home app, I now avoid any google branded home products.
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Jordan 👨🏻💻 | 🙂
(@JordanAppleFan) reported
@googlenesthelp Things are going well only so that problem I haven't taken any steps. It started today. It was a lot of rain in Holland last 3 days.
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Jordan 👨🏻💻 | 🙂
(@JordanAppleFan) reported
@googlenesthelp Will be difficult unfortunately, we don't have a shelter for that, and I don't have these installed. So I'll just wait and see. Thanks in advance for the help.
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Michael Brenner
(@wikimtb1) reported
@googlenest looks like it’s time for my annual call to tech support because the refurbished piece of junk (4th one in 4 years) **** the bed. Just plain garbage. Time to switch brands.
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Leo Schmitt
(@MakeANoteOfThat) reported
@PaulLomax @googlenest The batteries go bad in the thermostats. I'm a electronics tech & found that the batteries are not replaceable. One must buy a new $300 nest thermostat every 10 yrs or so.
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Mandy Sitz
(@manders2222) reported
@googlenesthelp We recently dug our best thermostat out of storage, and it is not connecting with wifi (Its not even trying). I tried manually tying the network info (I got a "failed to connect" error) and all the online troubleshooting on your website didn't work.
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