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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Fotheringham
(@twistedpixel8) reported
@sarahdkatz @googlenesthelp I have this issue too. Update caused it.
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp It is a Nest learning Thermostat. Only error is “w5” and it cannot find a wifi. I have another nest and it works perfect.
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Chris Davis
(@cdavis218) reported
@googlenesthelp Sure - it’s not working. Thermostat blinking red. Charge. Says put back on base unit then says needs to switch off to charge. Heatlink not working at all. LEDs only light up when plug in usb charger
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JU51LNS
(@JU51LNS) reported
Hi @googlenest your cameras are security devices, but when the speed to your servers is so slow despite solid internet connections, it just buffers, it makes them pretty useless. As I am paying for this service, I find it unacceptable
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Jeremy
(@JEREMYArmbriste) reported
@googlenesthelp I have a nest learning thermostat and for some reason, it has lost the ability to see wifi. I have 2 in my home, the second one is fine. I tried resetting the wifi, the device, and everything else I can think of. Please help me reconnect it.
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Jay Baker
(@JabariBaker) reported
@googlenesthelp I live in the U.S. and I have 100Mbps up/down fiber connection. When Im hardwired directly to my service provider ONT I receive speeds of 950 down and 920 up. When im hardwired to my Nest Wifi my avg speed is 650 down 300 up. This has been going on for months now.
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Sarah Katz
(@sarahdkatz) reported
@googlenesthelp I think the last iOS app update has a problem. Both the iPhone and iPad apps are suddenly doing the spinning circle thing frequently and/or freezing entirely when I try to go to specific times in the available video footage. Didn’t do this before the update.
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Claudia Bronzeworth
(@JusPrettyMe) reported
I hate I bought this #GoogleNest ****. The cameras are offline way too fkkn much. The thermostat fkkd up my system and I had to have my home warranty ppl replace it. I ONLY like the hub. The rest of this **** pure trash.
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Marco Luthe
(@Saphod) reported
The Google Nest (small speaker) and the Google Nest Audio (big speaker) are working fine. Same as back then. Nest Hub System Firmware Version on my device is currently 4.20210608.1.1146075. Cast Firmware version is 1.56.291758. Language AU. Country AU. Please fix. @googlenesthelp
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OldGreggStonks
(@tradi_b) reported
@googlenest your service since the changeover has gotten worse and worse by the week. It’s almost criminal to charge people the amounts you do for the cams and have such **** service.
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Rick
(@Rick_303) reported
@googlenest @madebygoogle On Google Nest Hub Max, Ambient EQ auto brightness slider STILL broken. Moving slider has no effect until max level, when brightness suddenly raises to max. Selecting slightly lower snaps the slider to the middle and decreases brightness to dark.
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JU51LNS
(@JU51LNS) reported
@twistedpixel8 @googlenest I agree, odd logic on zones/notifications, poor/slow image transfer. I think I need to look at a better system for security, as reliability needs to be 100%
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenesthelp The web seems ok. I think maybe the iOS app is not working properly.
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CD Marte
(@cdmarte1) reported
@googlenesthelp wasn't expecting my fav company not to get back to me on a pending issue with a nest cam 2nd gen... Match the dots, find me.... #help #workswgoogle #waittimes 🤔
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Brad Buchholz
(@BradBuchholz) reported
@Portland_Beer @ZiplyFiber Is it specifically the Ziply routers that are causing the issue, or is it the the fiber connection? I’ve been considering switching, and most of my computers are on Ethernet, or my own @googlenest mesh Wi-Fi.
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weezlebois
(@weezlebois) reported
@googlenesthelp i need help. our nest thermostat will NOT whatsoever connect to our wifi. I went thru the entire troubleshooting series last night. NO GO. Our wifi is perfectly fine, no other issues.…continued
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deejaye
(@sweetdandan) reported
@googlenesthelp Happy GOOD Friday! Trying to figure out how I obtain, per Rishi Chandra’s post on 9/29/21, a free additional charging cable as I just received my Nest indoor/outdoor 3-pack cameras; chat on the website is unavailable? Help!
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Aditi Shekar
(@aditishekar) reported
There should be a special place in hell for apps that let you buy an subscription in app but force you to chat with someone for 30 mins for them to finally send you a link to cancel. It’s one of the worst patterns and should be outlawed. Cc @googlenest
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Scott Eisenberg
(@rscotteisenberg) reported
The @googlenest Nest thermostat is the only piece of recent technology that I truly hate. It’s always doing something opaque. Our contractor installed it with a new ac system and it’s always been terrible.
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Luis Vihern
(@LuisVihern) reported
@googlenest i need help
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Matthew Badowski
(@Badow723) reported
@googlenesthelp the nest app keeps freezing after only a few minutes of viewing our cameras, I matter which device we use. Please help
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp my nest thermometer will not connect to wifi and I’ve reset it 10 times. Very frustrating. Please help!
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RoastMeat
(@RoastMeat1) reported
@googlenesthelp my heat link is dead, it’s 1am, I’ve been working 15 hours and have no hot water! I’m sick of your heatlink faults help asap!
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Torrey
(@t_cardinalli) reported
@googlenest Please fix your doorbell app. I have the premium version yet no videos ever replay, only thumbnails. Always loading, good tool but you guys can do better when it comes to peoples safety.
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Matthew Badowski
(@Badow723) reported
@googlenesthelp Looks like we still had the same problem intermittently throughout the night
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huckleberry finn
(@laelapsthedog) reported
@googlenesthelp just have to say your team may be a bunch of monkeys because your software is true bullshit and you don't offer comprehensive refunds for your products. **** your collective mothers.
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Mr N. Ormal
(@benjaminsinger) reported
@googlenesthelp Hi I’m not sure at this point. My two cameras dropped off last night at the same time, and are showing as offline despite being plugged in, on Wi-Fi and still on the same account. Meanwhile another duplicate home property has appeared in my nest app that has no devices attached？
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Micky52
(@Micky5211) reported
@googlenest @madebygoogle Support for these products is terrible since google bought them
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(((DJAnyReason)))
(@DJAnyReason) reported
@googlenesthelp @TPLINKHelp Last few days, when I ask my Google Nest speakers to turn on or off Kasa devices they do so without a problem, but then say "Sorry, I couldn't reach TP-Link Kasa" Seems like some sort of communication problem between Google Home/Nest and TP-Link Kasa?
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ADAM PILLER
(@AdamPllr) reported
Trying to set up a new #googlenesthome has been the most frustrating experience…. Won’t connect to wifi + have done all trouble shooting. I guess I have a nice $100 paperweight now @Google @googlenest #googlenest probably returning it tomorrow.