Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (16%)
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App Crashing (10%)
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Website Down (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
App Crashing | |
| London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sullivan Liu
(@SullivanLiu) reported
@googlenesthelp I’m using iOS. The same problem for YEARS. I’ve changed phones many times since I’ve first started to experience this. It’s simple: if you want to see a fresh footage by tapping on push notification, it DOES NOT LOAD.
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Robins
(@tharakan) reported
@madebygoogle @googlenesthelp Not getting a discount for Nest Wifi outside US was already sad, but would really wish you stop rubbing it in repeatedly by resending the same email again and again! I want to buy Google products but this is just sad + bad planning.
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The Freak
(@thefreakman215) reported
@EngadgetDeals Just ended a 2yr + subscription with @googlenest due to a poor experience with account support. They assume transition costs are high enough to be able to force existing customers onto worse subscription plans over the years. Avoid this one.
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P. Oscar Boykin
(@posco) reported
@googlenesthelp The Nest app with both of my two cameras has the same issue. The google home app is a bit better but doesn’t allow (that I can see) seeking to specific times. I only see detected events. (And it doesn’t notice Myna birds flying inside my house as events).
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Jillarious
(@jgpolster) reported
@googlenest So we get an email inviting us to sign up for a new Nest subscription through the google store. We sign up & get billed $60, then a few days later get billed $100 for our old subscription. Called customer svc twice and they are not able to help. What scam is this?
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Todd Mazza
(@tmazza) reported
@googlenesthelp Negative to other devices nearby. It’s in a hallway by itself. iPhone 13 Pro Max. I disconnected one of the other thermostats and re-added it without issue, I don’t believe it’s the phone. Software is updated on the therm. Turned off and back on multiple times.
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Shane Elliott
(@shane_elliott) reported
TIP: When buying @googlenest devices you can't use them with G-Suite (Google) accounts. You're required to use Gmail (Google) accounts instead. So when you consider buying @google stock keep this in mind cause they bought Nest 8 years ago & still haven't figured this out #WTF
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Compy aka Andy Snap 🏳️🌈
(@compylight) reported
Nest cameras have to be the worst when you need them. Ring the doorbell and doorbell reboots. Try to use camera and all you get is a spinning circle, then app crash saying to sign in. Like why bother and why should I keep paying for it @googlenest
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I am still having issue after a long time: 1) the new device that sent to me was even faultier than my own nest. ( they send refurbished devices without proper screening) and i had to put 200 dollars on hold for that.
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Jesse
(@Jesseisajerk) reported
@Saphod @googlenesthelp Googles home automation is a ******* joke, cloud API’s talking to cloud APIs, at least with HomeKit i can run stuff locally, it works 99% offline. I would go zigbee if HomeKit weren’t a proper api for such things.
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BattlestarBlairlactica
(@Blairlactica) reported
@googlenest truly the worst customer support. I was hung up on for having a different problem then they called about - literally just said “Hi” & “Not quite” & disconnected. Went on chat instead - told them the nest is blinking orange & won’t charge. Kept getting “sure” answers.
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenest 3 months now since I reported a problem scrolling through the history timeline on your app. I think you need to refund everyone who is paying for Nest Aware if you can’t use one of the main features and it seems you have no intention of fixing it.
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Chris Ferrante
(@cferra) reported
@googlenesthelp I’m really upset I’ve been paying for brinks home monitoring and I had to reset my guard - they won’t deactivate - paying 33 a month for service that doesn’t work! Help would be great. #whataletdown #commitedtosupport
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McGavin
(@NFT_Shooter) reported
@googlenest @Google when are u going to fix this? Seems like false advertising tbh. Nest Cam battery is not (currently) compatible with the Nest App and the Home App does not give access to 24/7 video even if you have purchased the $12/month nest aware subscription
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majdoleen.
(@majdoleen) reported
@googlenesthelp entire nest guard/aware system has suddenly gone offline, troubleshooting steps haven’t fixed it
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Todd Fisher
(@Tafisher10) reported
@googlenesthelp , we've had our Nest for about a year and it suddenly can't find WiFi! I've reset, manually put in our router, nothing works. HELP!
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Danny Davis
(@dannygetsit) reported
@googlenesthelp Hello, I need help removing another cameras “Nest” watermark. Can you please help?
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Aubrey Topper
(@AubreyTopper) reported
try your luck on ebay. How is that fixing the problem @madebygoogle ? You're supposed to be able to fix a problem with your product or provide a reasonable solution and going to a 3rd party and paying 2x is not that #Customerservice #nest @googlenest
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Cassandra Fooks
(@CassandraFooks) reported
@googlenest is the worst!! There’s absolutely no way to get help or talk to a live person. But yet, they take your money and charge unauthorized charges to your account. RIDICULOUS!!
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laura
(@laura77203268) reported
@googlenesthelp help! Defective camera. Rec’d link to return and replace. Didn’t click on it in time. Can’t figure out how to get new link. Help page sucks.
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GuyFromDelhi
(@GuyFromDelhi) reported
@madebygoogle @googlenesthelp Not getting discount for nest wifi items like my US brethren was already sad, but would really wish you stop repeatedly reminding me that my discount coupon wouldn't work by design... I want to buy google products but this is just sad + bad planning.
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Todd Mazza
(@tmazza) reported
@googlenesthelp I keep getting this odd error TD016(4060) when trying to add my new Gen 3 thermostat to the house. Same / only wireless network and no issues with 4 other Google Nest devices on same network/app. Any help?
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Nikhil Malhotra
(@Malhotra_29) reported
@googlenesthelp nest doorbell not working and will not connect to WiFi.. have restarted both router and doorbell numerous times, no luck
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BusyBeingWhite
(@BusyBeingWhite) reported
@googlenesthelp please help. My nest learning thermostat will no longer connect to Wi-Fi. I have tried resetting it and deleting from the app. It won’t detect my network and even manually entering the information doesn’t work.
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Ed Hurtley
(@ehurtley) reported
@googlenesthelp iPhone 13 Pro, iOS 15.5, Nest 5.68.0. Now instead of just spinning, I get "There was a problem connecting to the Nest service. Try again in a few minutes." even though web UI works fine.
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Eli Sheets
(@steehsile) reported
@MattSenter @googlenest That gets a big ACK from me - had the same issue over a year ago.
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Danny Davis
(@dannygetsit) reported
@googlenesthelp Why ask for my camera type if from the beginning you couldn’t help? I had one removed back in November no problem.
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Shane Elliott
(@shane_elliott) reported
Here's a quick warning... If you buy @googlenest devices, keep in mind that you can't set them up with a G-Suite (Google) account. You are required to use a Gmail (Google) account instead. So when you're considering @google stock, keep this in mind #WTF
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José Antonio Márquez
(@joseeight) reported
from
Weehawken, New Jersey
@googlenesthelp 1 foot, basically standing in front of it. Already tried the trouble shooting of removing the battery for 10 minutes. This is happening to 4 of my sensors, none will connect and I even removed them from my account and tried to re-ad them.
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Purpleparrotuk
(@purpleparrotuk) reported
@thegino101 @googlenest The Timeline in the nest app is broken anyway. They are obviously forcing people to move away from Nest and look elsewhere.