Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Sign in (52%)
-
Online Features (17%)
-
App Crashing (9%)
-
Website Down (9%)
-
Device Failure (9%)
-
Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Inkster |
Sign in | |
 Edmonton |
Sign in | |
| Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Gene Grygielko
(@GGrygielko) reported
@googlenesthelp I recently setup a new WiFi router hoping it would fix the situation- no luck.
-
EMore
(@EMoreorless) reported
@googlenesthelp I have installed eight google nest thermostats and on the direction of google support had On Tech to my home to resolve an issue of no power and On Tech did nothing to help or resolve the issue. product is terrible
-
Gabriella Lowe
(@Gabriel97344846) reported
@googlenesthelp The UK sorry, the thermostat was previously connected to Wi-Fi and has suddenly disconnected and when we try to reconnect it says your network may be hidden or too far away. However, it was previously connected and this was not an issue
-
chris
(@lionheartchris7) reported
I should start charging commission to @googlenest now that I’ve converted so many friends and family members. Don’t suffer through bad internet! Get what you pay for! It’s the best Wi-Fi purchase I’ve ever made!
-
Gary and Mystra
(@GaryUWorlds) reported
~36 hours ago, my @googlenest went offline. I googled this and found many articles. None said that the Nest has a Reset option that is essentially a reboot option. I only found it while on the way to reset my network information. 30 seconds later, it was online.
-
Philip Schneider
(@Phil_E_S) reported
@GoogelSupport @googlenesthelp your customer support has been nothing short of horrific. 3 weeks trying to resolve an issue, waited over an hour on hold, then disconnect with no call back. This is very disappointing
-
Cheesesticks and Anxiety
(@b_lumbersquatch) reported
Beggining to regret getting rid of the OnHub, even though support is ending next year, and going with the @googlenesthelp mesh router. Constant drops and lagging since install. Never an issue with OnHub.
-
Scrim_CZ
(@undeaddeerhear) reported
@inzi_roxen @googlenesthelp I was able to recover my banned account back with the help of @kenunlock. He is legit and highly recommended. Contact him now to fix your account ASAP
-
Nick Sharpe
(@sharpe5353) reported
@googlenesthelp my system has been working perfect. Today I come home to E72 code. My battery is going up and down and sitting at 3.910.
-
screwtheeast
(@screwtheeast) reported
@googlenesthelp so I have had a nest T-stat in my home for almost two years with no issue. On Christmas Day, I was 10 hours away with family and I checked my t-stat to ensure everything was ok. To my surprise my house was at 4 degree C and the t-stat was in eco mode.
-
Angela
(@Ange_Mom2four) reported
.@googlenest @madebygoogle what’s with the crappy customer service for products defective/broken out of the box? Is blame the customer your go to policy?
-
Brett Janssen
(@brettj147) reported
Just got a Nest Battery Doorbell for Christmas and it says I can't connect to a gsuite account?! @googlenesthelp @googlenest is this being fixed? It looks like this has been an issue for years... When's the bug fix coming through?
-
Mike
(@miked) reported
@googlenesthelp Thanks I gave it another try after resetting the thermostat and I’m having the same issue.
-
Gary and Mystra
(@GaryUWorlds) reported
@googlenesthelp It's always discouraging when support people copy/paste stuff to 'help' without either reading the issue, or what they're linking to, and end up annoying the person with the issue and wasting their time Sadly, it's all too frequent.
-
Philip Schneider
(@Phil_E_S) reported
@googlenesthelp your customer support has been nothing short of horrific. 3 weeks trying to resolve an issue, waited over an hour on hold, then disconnect with no call back. This is very disappointing
-
Kumar Utkarsh
(@kumarutkarsh_) reported
I’ve been trying to set up a brand new Google Nest Mini using an iPhone 11 for the past 3 hours but I haven’t been able to. The guys at Google support have been absolutely clueless about this as well. Please help. @madebygoogle @googlenestmini @googlenesthelp
-
ShriveOnTheTrack
(@ShriveOnTheTrak) reported
@googlenest one of my cameras stopped working and had a solid red light at the top? How can I fix this?
-
Richard Dean
(@rich_deano) reported
@lionheartchris7 @googlenest Enjoy it while it lasts, I did ... Then the firmware was updated and now I can't get an internet connection in the same room. Hopefully a temporary glitch.
-
Cheesesticks and Anxiety
(@b_lumbersquatch) reported
@googlenesthelp In the Northeast US. Only item plugged in to modem and this started the day I installed the router. Never an issue with OnHub.
-
ShriveOnTheTrack
(@ShriveOnTheTrak) reported
@googlenest @googlenesthelp one of my cameras stopped working and has a solid red light at the top, how can I fix this?
-
Steve Portigal 🇨🇦🇺🇸
(@steveportigal) reported
from
Montara, California
@googlenesthelp Yes eventually I could sign in. The yellow circle thing was just for a minute and there’s no status info in the app - but the light has long returned to normal thanks.
-
Deme Gali
(@demegali) reported
@googlenesthelp My nest thermostat can’t find any wireless network I checked in two different houses. Still the same issue. I need help.
-
Mike
(@miked) reported
@googlenesthelp I restarted it, not factory reset. I did a factory reset over the weekend and that didn’t help either.
-
Brett Janssen
(@brettj147) reported
@googlenesthelp Can you at least confirm whether there is a plan to fix this at some point or not please?
-
Mike
(@miked) reported
@googlenesthelp Yes I’ve tried that but no dice. I left the batteries out for a minute or so before putting them back in and trying again and I still get the same error.
-
Mark Brienza
(@BrienzaMark) reported
Okay so my mom bought me a #googlenest hub and it’s terrible. What do I tell her tomorrow? Wrong answers only.
-
Brando
(@aBostonGuy) reported
Really disappointed in @googlenesthelp for having a nest doorbell that doesn’t work in my existing nest app where I already have cameras and pay a subscription to for video storage. WTF is the point? Returning this **** to the store today. Will have to look into switching to Ring
-
Gabriella Lowe
(@Gabriel97344846) reported
@googlenesthelp please can you help. I have only had my nest thermostats for a month and it has randomly disconnected from the Wi-Fi and won’t reconnect?
-
adam davies
(@adamj_davies) reported
@googlenest hi. My nest mini and home hub have died in the past few days. Both won't factory reset, just stuck on a grey screen. Is there anything you can do to help?
-
One Fat Dog™
(@silverwuffamute) reported
@bipolarbear77 @googlenest Horses are terrible people, it's just warning you.