Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Strug 🇺🇸
(@ryanstrug) reported
The amount of times that the so-called @googlenest “smart” thermostat has decided it’s ok to go outside the programmed temperature range is unreal. Easily the worst piece of tech I’ve ever owned. They’re too busy doing climate whacko **** to make a quality product.
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Steve Ens 007
(@Ens_007) reported
@googlenesthelp I have a 3rd gen Nest learning thermostat and the heat link has failed. I have tried all the troubleshooting suggestions on your support site. It seems that this is a known issue and that replacements are being offered - can you help with this please? UK based.
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Ivan Muñoz
(@IMDbacks) reported
@googlenesthelp This has been the issue since i bought them a week ago. It's never worked. I've removed all from Google home, did factory reset on hub AND doorbell. Still, no fees when the doorbell rings. If I ask the hub to show me the camera, it'll show me with no problems.
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MW
(@markwithers) reported
@googlenesthelp I've uninstalled and reinstalled. Tried accessing using mobile and WiFi but same error .
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ascii
(@nastyascii) reported
@googlenest @googlenesthelp 🧵 1/2 nest cam has been terrible after only a few days of usage. then support asked me to dm them here where they take forever to respond. at first, the cam seemed good - until it wasn’t…
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Nasir Qauym
(@NQauym) reported
@googlenesthelp sir my mobile is lost please help me recover my Gmail account
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Nest Learning Thermostat Adapter
(@dropairs) reported
from
Nerima-ku, Tokyo Prefecture
@googlenesthelp it is same when I use the website login. by the way the Nest hub time is correct.
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Robert Johnson
(@RobertJ14685869) reported
@googlenesthelp I have a 3rd generation Nest learning thermostat, only for four months now and still under warranty. I’m getting a w5 error code as it can’t pick up Wi-Fi signals and connect to the internet. I was told purchase new one and send old one back to get a refund
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Jimmy Miloseski
(@dimitarmilo) reported
Where’s the setting to turn off responses on my @googlenest speakers? I never want to hear “ALRIGHT TURNING ON OFFICE LIGHT” blasting back at 2:30am. I can’t turn speaker volume down because it’s also our white noise machine. #dumbassistants
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Todd B
(@Tbean1978) reported
@googlenesthelp Stand behind your product and improve your warranties. A $300 thermostat shouldn’t die after 4 years. The base plate is the obvious problem yet you won’t send me a replacement because it’s out of the 2 year warranty? Be better!
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MW
(@markwithers) reported
@googlenesthelp hi. The app has been displaying error all day saying there was a problem when trying to connect to nest service. I can't setup my smoke alarms or control heat . Is this a known issue ?
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Hornberger Mgmt.
(@HornbergerMgmt) reported
One of the astounding and utterly useless things I own is @googlenest Protect, the CO/fire detector. Came with the house I bought It’s been offline for…20 hrs for no reason, and no notification. Can’t believe people think this **** is useful. It’s so dangerous.
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Clemen
(@ClemenGronver) reported
@GuySie @googlenest Must be bad batteries, in my 10 nest protect batteries last years.
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Ted Pavlic (he/him/his)
(@TedPavlic) reported
Can someone explain why @GoogleNest/#GoogleHome is so terrible for home automation and even just basic home assistant stuff? The only thing they've got going for them over the Echo ecosystem is a better speaker on some of their video units. Otherwise, it's just fail fail fail.
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DanT 🌍
(@dantmobi) reported
@googlenesthelp seriously, who designed the battery compartment in the Nest 2. What a poor piece of work, impossible to replace the blinking batteries. #badlyDone
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⚜️ /ß⊕ηƒï/ ⚜️ 🇺🇦
(@abonfietti) reported
@ecobee app is having "technical difficulties" so you can't do what you probably bought a smart thermostat for. Then the app sends you to a status website... That is offline. I'm getting a @googlenest ASAP
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Flint Fredstone🏳️🌈🇿🇦 🇬🇧🎮
(@raining_bows) reported
@_pelf @googlenesthelp Same has happened to me, did you get a fix?
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Michael Jones @ BFVR Labs
(@Moike_the_Squid) reported
from
Santa Clara, California
@HuygensCassini1 @googlenest @Google I used to work at Google, so I literally know what building to tailgate someone into so I can walk up to the Nest team and say, "Hey, WTF?" but I would hope it would never have to come to that.
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Matthew
(@matthewwdavid) reported
@googlenesthelp Confirmed, also happening with my partners device/login. Attempted on both wifi and cellular on a separate iPad too. Seems like something on the backend with our home settings/database. I got logged out when I removed the original nest thermostat from our home.
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brn
(@Von_der_Land) reported
@googlenesthelp Yes. Make your devices and your home app stable and not go offline even though they are plugged in. 10 year old AirPort Express works better than your 2 year old device.
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bumpiT.. All love No Hate
(@bumpit13) reported
@googlenest horrible UI on schedule, when you are going to fix this.. it’s been crappy for years! #thermostat #energy #Google.
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Carmen Pérez
(@Carmenlp56Perez) reported
@googlenest Having problem connecting to outdoor cam and doorbell
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Carmen Pérez
(@Carmenlp56Perez) reported
@googlenesthelp Problem logging in to my outside cam and doorbell
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Kay
(@kay_Curiouser) reported
Said they would have someone call me back in 20 min. They were sending me an email to reply to if I didn’t get a call back in 20 min. No email no call. This is bullshit. I was on hold for over an hour. They tried absolutely nothing. Wtf @googlenest?!!!
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LOLmets
(@crackers8199) reported
@googlenesthelp my account seems to be frozen, can't see live view (spinning circle) and can't access previous 5 days. i need to get a clip from saturday off the server before it expires shortly...help!
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Jason
(@JSHoosier) reported
@googlenesthelp @markwithers @googlenesthelp Long time user, same issue, no resolution from suggestions. What gives?
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Jams N' Such
(@THE_James_Champ) reported
@googlenesthelp @CAD97_ I have also encountered this same issue
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MW
(@markwithers) reported
@googlenesthelp Hi. I can't get past the initial screen on the nest mobile app to control any of my devices. I've just tried the web app and it let me login. Any ideas ?
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Rachem
(@BlanketRacheler) reported
@googlenest just installed thermostat nearly 2 months ago. What is the point of having a device you can control from your phone for sole purpose of saving energy if it’s constantly going offline? We have troubleshooted everything - what gives?
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Jim Pelfrey
(@_pelf) reported
@raining_bows @googlenesthelp Nope. Same message. Talked to their customer service department and they didn’t know and suggested internet problems. Still offline as of now.