Google Nest

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No problems detected at Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Google Nest problems in the last 24 hours

The following chart shows the number of reports that we have received about Google Nest by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Google Nest Outage Chart 09/23/2021 06:00

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Device Failure 30.33% Device Failure
  • Online Features 24.17% Online Features
  • Sign in 18.96% Sign in
  • App Crashing 9.48% App Crashing
  • Errors 9.00% Errors
  • Website Down 8.06% Website Down

Google Nest Outage Map

The most recent outage reports and issues originated from:

GermanyHamm Device Failure
United KingdomLondon Online Features
ItalyBologna Device Failure
ItalyBologna Device Failure
United KingdomCrawley App Crashing
United States‘Ewa Beach Device Failure

Google Nest Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:
  • wolfofdena 𝔚𝔬𝔩𝔣 🐺 (@wolfofdena) reported

    @googlenesthelp Thanks for the response, the issue has been like this since we have had it, it works to control the air conditioner but thats it, I did a system reset and it still shows no active wifi network, I tried manually inputting our network with all 4 security options and nothing still

  • austinhanddoc Manish Patel (@austinhanddoc) reported

    @googlenesthelp My Google nest lost Wi-Fi and this is a known problem. I tried the online chat and they said that my warranty had expired but Tom’s hardware on YouTube states that he got one after 18 months. Could you please help me as the Wi-Fi does not work.?

  • skwisage Leo (@skwisage) reported

    @googlenesthelp Hi my Google nest no long can find any WiFi networks … please help.

  • chlaa1 Luke Avsejs (@chlaa1) reported

    @googlenest @stevemcniven Same issue here. I'm able to use a dummy Google account to create a new home but not from my original Google account. Spent a long time with support but they don't have access to remove the corrupted data.

  • bigred3xxx Guy Rousseau (@bigred3xxx) reported from Hoboken, New Jersey

    Just installed my new Nest E thermostat and it worked for 2 hrs and now it doesn’t see ANY Wi-Fi networks at all! I tried the troubleshooting steps and still nothing… HELP @googlenesthelp

  • Abcmsaj Alex Dixon (@Abcmsaj) reported

    @googlenesthelp hi, think my heat link has packed in after a power cut yesterday. Checked all fuses, rebooted everything, tried pressing and holding buttons on the heat link... No error code in app. How can I get help? Thanks

  • brucegreenberg brucegreenberg (@brucegreenberg) reported

    Hey @googlenesthelp , why does it take so long for support? My ticket was escalated a week ago and I still haven't heard anything. I know that not having a doorbell is a first world problem, but hey google, there are other companies and subscription contracts I can go with.

  • insanitystate Cory (@insanitystate) reported

    @googlenest can’t add my nest doorbell to the nest app. I don’t want to use the junk google home app! I have a camera and thermostat that I use with the nest app, want the doorbell there also. Help

  • PXGUY Utah Prevention Guy (@PXGUY) reported

    @googlenesthelp my nest thermostat dropped off wifi and refuses to find it (or any other wifi in the area). it just spins as it looks for wifi. Never been an issue for 18months that I've had it. I've gone through all the troubleshooting steps including a full reset, no luck.

  • mondeep Mondeep Bora (@mondeep) reported

    Hi, my google nest hub is just a year old and its display has turned pixelated with colored lines (burn -in). Reset didn't help. No physical damage. Please help. @googlenesthelp

  • YoMeanTweets There is NO PLAN ⚔️, #MeanTweets 🇺🇸 (@YoMeanTweets) reported

    @jajajojo415 @googlenest I don’t know. I had 2 nests. I got rid of the newer and more expensive one already. Down to 1. It will let my house get up to 78 to “conserve” energy. F that. I need the house at 7 at all times. Saunas don’t work for me.

  • jajajojo415 Jo (@jajajojo415) reported

    @YoMeanTweets @googlenest Is this the same as Google Home? We got a hand me down Google Home but don't use it much.

  • MatttBeannn Pack Bean (@MatttBeannn) reported

    @googlenesthelp Very sad, why not update your app so we can “login with Google”

  • ashkirk smash (@ashkirk) reported

    .@googlenesthelp My Nest Cam Indoor IQ works about 50% of the time. When I open the app to view the video I get the loading wheel, and then the camera restarts. My other devices in my house work well so it's not a wifi issue. Where can I find a solution to this?

  • MikeShreves1 Mike Shreves (@MikeShreves1) reported

    @googlenesthelp hi, my nest thermostat will not connect to my network. I’ve restarted my network several times as well as the thermostat. I’ve gone through all the troubleshooting instructions several times. Can you help? Thanks!

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp Usual stuff from your support team: 1, reboot the device 2, reboot your router 3, Factory reset your device 4, It’s your router, here’s some vague settings to you should alter It’s not my router, it’s something google need to fix.

  • michaelsyeoman Michael Yeoman (@michaelsyeoman) reported

    @googlenesthelp Sure, there’s no power at all going to the Heat Link - as a result we can’t control the boiler. The electrician who installed it came out to fix it and advised us that we need a new heat link. Is there anywhere we can purchase just this part?

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp …second and then pause. This continues until I kill the camera stream, at which point it all works again. Check your forums, it’s a known issue which has apparently been acknowledged but still not fixed.

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp I have 4 of the new indoor/outdoor battery cameras and the new video battery doorbell and honestly I've never felt so ripped off by a purchase in my life. This is the biggest issue (but there's a good few more) so lets tackle that first.

  • CindyMHenry Cindy Henry (@CindyMHenry) reported

    @googlenesthelp I have been having a problem with my google nest for a few months now. It no longer finds WiFi. Now it won’t stay charged. Please help.

  • DR0girl roasty🍞toasty🥖🥯🧇 (@DR0girl) reported

    Why is the @googlenest app such a steaming pile of ****? It logs me out at least once a day and won’t let me log in. WhAts the point if the app doesn’t work???

  • darthsi Simon Taylor (@darthsi) reported

    @googlenesthelp so 5 months + waiting and your “customer care” team still hasn’t replaced my defective outdoor camera, and now the nest Thermostat is acting up - What you gonna do to help?

  • CGostomski Christine Gostomski (@CGostomski) reported

    @googlenesthelp In the US. Says your thermostat is having trouble connecting to wifi right now

  • MichaelJStern1 Michael J. Stern (@MichaelJStern1) reported

    I really like the @googlenest cameras but if you have a problem, the @googlenesthelp is miserable to deal with. I hate to see a good product with horrible support.

  • meghals16 Meghal Shah (@meghals16) reported

    Hey @googlenesthelp @madebygoogle, please ask anyone to help me on this 6-6546000032020. Same issue is happening again.

  • meghals16 Meghal Shah (@meghals16) reported

    Hey @googlenest, please ask anyone to help me on this 6-6546000032020. Same issue is happening again.

  • aaravind20 Aravind Jai Don Bosc (@aaravind20) reported

    @googlenesthelp Hi my google nest is not connecting to the Wi-Fi and I tried all steps to reset and connect but says W5 error

  • TechnicalTrain Scott Marcus (@TechnicalTrain) reported

    @googlenesthelp Two of my nest gen 3 thermostats haven't been able to connect to the Nest app in quite a while. Others have stayed connected with no issues. All are connected to WiFi. Have tried rebooting the thermostats and the router. No luck. Help!

  • CGostomski Christine Gostomski (@CGostomski) reported

    @googlenesthelp my downstairs nest learning thermostat (3.4) can’t find wifi network. Upstairs one works fine. I have restarted the thermostat, the router and nothing is working. Confirmed wifi works and it’s working fine on my other nest. Help?

  • cole96215065 cole (@cole96215065) reported

    @googlenesthelp Hey my best has no wifi please help