Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (39%)
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Device Failure (26%)
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App Crashing (11%)
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Website Down (11%)
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Errors (11%)
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Sign in (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Jose |
Errors | |
 Santiago |
Errors | |
| Santa Ana |
Device Failure | |
 Redwood Meadows |
Device Failure | |
| Cleveland |
Errors | |
| Miami |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Tipton
(@CECsec214) reported
never make the mistake of buying @googlenest smoke alarms the absolute worst.
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Mindflux
(@mindflux) reported
@googlenesthelp I've reinstalled it. Upon first login everything was ok. Second time opening the app I get "There was a problem connecting to the nest service. Try again in a few minutes". I click try again and sometimes it works, sometimes it fails so many times I have to re-login.
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Subbu Param
(@subbuparam) reported
after recommending @googlenest mesh wifi to at least 25 people in the last 2 years, I now believe that it is absolutely the worst. plagued with tons of problems that @Google doesn't care about. the most important one being the frequent disconnects in the mesh system! Terrible!!
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Nav Jhans
(@navjhans) reported
@googlenesthelp , I have recently purchased a Google Nest cam outdoor battery, but it doesn't seem to be working correctly. It is not sensing motion in the activity zones I have set-up, and I have set the sensor to high sensitivity and to detect all motion - can you help?
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Juli Moore
(@cnd1) reported
@googlenesthelp I have been on hold twice for over and hour each time to get help on a warranty and the most recent person HUNG UP ON !a supervisor was 2contact me and of course no one ever did. I have a case number and nothing was ever done. Case #6-4044000033034 I need help!
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Ceci De La Montanya
(@Ceci_DLM) reported
@rick_manders @googlenesthelp I’m having the same issue @googlenesthelp
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Cole Guingrich
(@guiney15) reported
@googlenest the worst god damn thermostat on the ******* planet.
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Jen (Parsons) Woods
(@japarsons) reported
@rick_manders @googlenesthelp Same issue, it happened before I updated to 15.6 and after.
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Jayakumar
(@JayakumarR74) reported
@googlenesthelp my thermostat battery is not retaining the charge. Even though I charge it fully, it goes offline in a day or 2.
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Reena
(@reenaparekh28) reported
@googlenesthelp Yes our nest is still not working
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Die Lange
(@Dielange76) reported
@googlenesthelp No answer anymore? Why not just admit the trouble and deliver service to your customers? You are selling non conform product which isnt even allowed in European Union anyway? How about my guarantee? @GoogleNL
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Die Lange
(@Dielange76) reported
@googlenesthelp I am in The Netherlands. What happens is unstable mesh network and connections dropping off at random. ISP is stable and solid as a rock. Issue is in the Google Wifi. Already tried anything to fix and without any result. Paid a lot of money and very unsatisfied at this point
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Barry Schuler
(@barryschuler) reported
I've been yelling at @madebygoogle all morning long. Not a good day for automation. Woke up to a very hot house because @googlenest thought I was AWAY (turned that ******* feature off), then Google giving me **** everytime I tried to do something.. Ugh. Love automation, but damn
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ConmigoTambienLosViernesParecenLunes
(@mitokon5) reported
Does @googlenest rush hour stagger the time periods by, say, +2min * the last digit of your account number so that when the period ends the sudden load jump doesn't cause an instant and predictable outage or are they all synchr
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Andrew Grubb
(@iamandrewgrubb) reported
@googlenesthelp It’s easy! Three thermostats of the same model that all worked suddenly stopped charging. I replaced them with different model Nest thermostats (actually two different models) and the replacements don’t have a charging issue.
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Andrew Grubb
(@iamandrewgrubb) reported
@googlenesthelp This is exactly the issue I have with your support! I just gave you all the steps I took to identify that there’s an issue with 3 separate 3rd generation units, and the response I get is “have you tried charging it” YES!
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Joey Lombardi
(@joeylombardi) reported
@googlenesthelp My car was broken into last night and I am trying to use my door cam and I can't log in. Did a clean log in, signed into my google account and the nest website won't log me in. The one time I need this service and I can't log in.
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Adam Jones
(@official_adamj) reported
@googlenesthelp can you help me understand why my thermostat isnt turning on the AC? it seems stuck in "off" mode. #customerservce #customerexperience
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🏳️🌈Bitsy's Mom🏳️🌈
(@michelleismyna2) reported
@JerseyGirl1196 @amazon @googlenest Totally unacceptable, but the worst Amazon dtiver award definitely goes to the guy who actually took a dump on the street in front of a customer's house. Did you see that vid?
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Rick Stone
(@stoner1208) reported
@googlenest I inherited 2 Nest Therm. I had two Honeywell’s before. The Nests refuse to allow you to control your house. Constantly interfering. Very aggravating. Too bad. You should stop and just provide a product.
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Verified Jedi
(@LoZeno) reported
@googlenesthelp changing placement of any device in the Google Home app is impossible in Android. You select a new room and it just stays in the previous one unless you hard reset and re-add the device to your home. Ben like this for months, you never fix bugs do you?
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Sue
(@mema922) reported
@JerseyGirl1196 @amazon @googlenest What is googlenest? I’ve never heard of it before. Post the video on TikTok let it go viral then maybe company will do something about the bad attitude that person has. Hope your items where not damaged.
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C P
(@CP25813683) reported
@googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring
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Dion De Lesia
(@DionDeLesia) reported
@googlenest Why do I keep having to sign in to my app? Why can’t I stay signed in? You’re tearing me apart.
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Rick Manders
(@rick_manders) reported
@googlenesthelp Hi. It seems I have an issue logging into/opening the nest app since I updated my IPhone to IOS 15.6 yesterday. After opening, it asks to log in using my Google account and then defaults to log in screen afterwards. Are there any known issues?
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Derek Wiesemann
(@WiseMann88) reported
@googlenest is the worst smart home device I totally want to come home on a hot summer day to a hot houses because I’ve t been home for 8+hrs, then take half the night to cool down.
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Pinot & Paws
(@PinotNPaws) reported
@sassydogmom_ @googlenest Mine doesn’t run, goes into eco, then runs all night trying to cool it back down
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Mindflux
(@mindflux) reported
Is it me or has the @googlenest @googlenesthelp gone to pot? My sign in with google never saves and some days I have to log in multiple times.
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Jayakumar
(@JayakumarR74) reported
@googlenesthelp No changes to the HVAC and no messages. It just loses charge and goes offline.
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Joey Lombardi
(@joeylombardi) reported
@googlenesthelp Account is migrated to Google. It is just an endless cycle of "Login with Google" - I log in, I get an alert of my phone to approve permissions, then it takes me back to log in with google. Used a clean firefox install, same thing.