Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (58%)
• App Crashing (15%)
• Online Features (9%)
• Website Down (9%)
• Device Failure (7%)
• Errors (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  I find Discounts, deals, and coupons for you (@HowToMoneyTruth) reported 16 seconds ago

  @CZEdwards @googlenesthelp i understtand your frustration consider scheduling regular maintenance to prevent issues like this check for deals on tools in my bio

• 
  Global Fcts (@globalfcts) reported 56 seconds ago

  @googlenesthelp NEST is down. Again. Any update please?

• 
  Nigel Hobden (@NHNTweets) reported 59 seconds ago

  @googlenesthelp I'd prefer to keep this public so others can learn from the issue, the simple fact is Google have dropped the ball on the Hot Water side of the options in Home, scheduling isn't possible whether new or existing which makes it absolutely useless to switch form Nest to Home

• 
  Ben Marshall (@marshallb60) reported 3 minutes ago

  @googlenest hi my doorbell won’t re attach to the plate. I think the pin at the top isn’t popping out. Is there a way to fix it?

• 
  Beach Cafe (@BeachCafeNYC) reported 5 minutes ago

  @googlenest Please do not buy these Google Nest Cameras. They do not offer live over the phone technical support. If cameras fail you’re out of luck. Terrible Service

• 
  Luise #muddyankles 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈🇺🇦 (@luise_g) reported 5 minutes ago

  @googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UK… wholly pointless and VERY annoying, exceptionally poor customer service … I’m sure Google has loads of useless excuses though …

• 
  Zachary Perez (@perez_zach59761) reported 10 minutes ago

  @looplunchrun @googlenesthelp Had this issue; TysonNerd1 on X sorted it.

• 
  Kelly Smith (@4kellysmith) reported 13 minutes ago

  @googlenesthelp My landlords installed one and they/I don't have a user's manual. pls help.

• 
  🦣🤙Paul Cherrington 🍒🇺🇦🤙🦣 (@PaulCherrington) reported 14 minutes ago

  @GoogleHome @googlenesthelp It's my thermostat. I don't pay a subscription and don't need help with what I set it at. Imagine if Ford shifted your car from drive to 3rd because they felt you didn't need to be in that gear. Would you be OK with that?

• 
  Ricky Nelson (@lip_richard) reported 14 minutes ago

  @googlenest From what I’ve read and researched there’s a major glitch in your system that won’t allow you to change your phone number to link it up to the thermostat.. now it’s sort of becomes useless doesn’t it and I have to spend money to buy a new one.

• 
  Manan Patel (@MaNaN94127) reported 19 minutes ago

  @googlenesthelp i have google nest 3rd gen. When i bought it was connecting to wifi easily. However, all of sudden it stopped connecting. I jave tried all possible troubleshooting for the nest to connect to wifi, still cannot connect. Please help

• 
  Dawgged (@DawggedSoftware) reported 19 minutes ago

  @zerohedge @googlenest @Google You realize websites have security measures when someone does failed login attempts right? Imagine how many people tried the login after the initial screenshot...

• 
  brn (@Von_der_Land) reported 24 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  quad (@djquadrillion) reported 24 minutes ago

  @googlenesthelp @looplunchrun The dashboard says everything is fine but users here are reporting outages and on down detector… why is the page saying all is good when it’s clear that isn’t the case?

• 
  Jason (@JasonKatz633411) reported 25 minutes ago

  @googlenest both of my nest temperature sensors disconnected in the middle of the night. I've gone through all the troubleshooting to reconnect. They get added to my account but perpetually show no connection. Is this part of a larger outage? Can you assist?

• 
  Domenic (Italian Christmas Donkey) (@WGGPapaDom) reported 25 minutes ago

  Absolutely love when my @googlenest shits the bed out of nowhere when it’s single degrees outside. Useless support articles are zero help and they haven’t been updated in easily 5 years. Can’t wait to get rid of them.

• 
  Rocky Mountain Air (@2ThinAir) reported 26 minutes ago

  @WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.

• 
  Mark Nusbaum (@markjoby33) reported 32 minutes ago

  @googlenesthelp Hello, I have a recurring issue with my camera flood lights, the lights work but the app does not show the lights. Whenever I call support they ask me to reset the camera which I have done multiple times. I was told it is an issue that upper mgmt is aware of it,

• 
  brn (@Von_der_Land) reported 33 minutes ago

  **** you @googlenest you ******* piece of ****.

• 
  MANOJ MADHAVAN (@MANOJMMK) reported 35 minutes ago

  @googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?

• 
  Angel (@AngelOf1764) reported 38 minutes ago

  @Gardyloo_Alert Every man should have a camera facing their door and living area, not wifi but micro sd or usb thumb drive to protect themselves from bad people like this woman. **** like @googlenest from @Google goes to from cloud and they use it for their ai and spying on you, the evil cloud

• 
  brn (@Von_der_Land) reported 38 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  CC (@TheDocsPond17) reported 39 minutes ago

  @googlenest is there an issue going on with the app?

• 
  Raymond Snijders (@rsnijders) reported 42 minutes ago

  @googlenesthelp Resetting the Nest Mini (unplugging/plug back in) does fix the problem temporarely but somehow the Nest Mini or the Tunein app fetches new and wrong geodata location info and it refuses a new radio session for Dutch stations like Radio 10 and Radio Veronica. Will DM tomorrow.

• 
  Connor Skorupski (@ConnorSkorupski) reported 49 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

• 
  Rob Gaudette 🇨🇦 (@RobGaudette) reported 50 minutes ago

  Hey @AqaraSmarthouse! I’ve been a @googlenesthelp Nest user for close to 15 years. My most recent Nest Thermostat has been disconnecting from my wifi. It’s 3 years old. Nest don’t seem to care. I have a bunch of Aqara cams, hub and lock. How’s your thermostat? Can you help?

• 
  PigwitFade (@sixseven7156) reported 51 minutes ago

  @zerohedge @googlenest @Google I think you got alot of people trying to sign in. Maybe they do that to any account seemingly getting attacked. Hopefully you get in!!

• 
  Neil (@OriginalNeilP) reported 53 minutes ago

  @googlenest @madebygoogle Why is all of nest down?

• 
  Wayne (@whiskey__wayne) reported 54 minutes ago

  @zerohedge @googlenest @Google Dude, you have 2.5 million followers and you posted about this **** publicly, notifying everyone of your activity. Doing everything for clout.

• 
  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 58 minutes ago

  @googlenest what is going on? I can’t login