Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 05/22/2024 14:45

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (31%)

    Sign in (31%)

  2. Device Failure (25%)

    Device Failure (25%)

  3. App Crashing (20%)

    App Crashing (20%)

  4. Online Features (11%)

    Online Features (11%)

  5. Website Down (10%)

    Website Down (10%)

  6. Errors (3%)

    Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
NetherlandsTerneuzen Online Features
NetherlandsAmsterdam Device Failure
United StatesLos Angeles Website Down
United StatesRiverside Online Features
United StatesCelina App Crashing
United KingdomBirmingham Device Failure
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • kirsten811 Kirsten Penny (@kirsten811) reported

    @googlenesthelp moved house, purchased a new Nest 3rd gen thermostat, cannot log in with my account details or Google details and email request to rest password is not working. Completely stuck, cannot get the app working at all, let alone link to the thermostat

  • GatorEdJe Eddie Jesse (@GatorEdJe) reported

    @googlenesthelp Hi I’ve had a google nest learning thermostat for a year and it just recently stopped being able to find WiFi. I have tons through all the steps online to resolve this a none of my other devices have the issue. Please advise on steps to take. Thanks in advance.

  • DMDrummond Dan Drummond (@DMDrummond) reported

    For a Google owned company, the @googlenest Android app is terrible. When I tap a notification, don't show me a screen asking me to invite my family, or if you have to, please take me to the content after I decline.

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    @madebygoogle Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • MaxFlynt Ofimbunedu (@MaxFlynt) reported

    **** @Google @googlenest products. Quality is beyond subpar smh

  • zimm206 Zimm206 (@zimm206) reported

    @madebygoogle @googlenest A suggestion, can we rotate the image for our outdoor nest IQ in the app already? Very frustrating having to buy off brand brackets for a $400 camera to fix this issue when it can easily be changed in the app.

  • FizzMaster0 KFizzle (@FizzMaster0) reported

    @googlenesthelp for the love of God, fix your speakers so they don't respond to everything on tv.

  • bigjlindsey John Lindsey (@bigjlindsey) reported

    I just spent over an hour trying to fix a two-step verification issue with my @Google and @googlenest account to no avail. It was working perfectly yesterday, but now... I'm still not signed in!!! Big Tech are the owners of our lives now! Just like, MA-BELL they have to go!!

  • 4brarkhan Abrar (@4brarkhan) reported

    @googlenest @madebygoogle Any update or fix on this issue?

  • kkcherukuri9 Krishna Kiran Ch (@kkcherukuri9) reported

    @googlenesthelp facing issue with my nest connecting to wifi. It lost the connection and doesn't connect to my wifi anymore.

  • Curious47595032 Curious (@Curious47595032) reported

    @googlenest Hey, I've owned a Google Nest for about a year and really enjoyed it. Recently it stopped connecting to wifi and not responding to restarts or other things to fix. Please help.

  • AlexMorse Alex Morse (@AlexMorse) reported

    @googlenesthelp They suck. They don't obey schedules. They don't learn. It's going in the trash.

  • aaflores Aaron Flores (@aaflores) reported

    @googlenesthelp It seems my 3rd gen Nest Thermostat has been stricken with the busted WiFi issue and no longer detects or connects to any wifi networks even after resetting. Please help!

  • woody24 Dustin Wood (@woody24) reported

    @googlenesthelp Got an email that my payment couldn't go through. Tried to click on the "Fix It" link that was sent to me, and nothing happens. The page just go light, but doesn't go anywhere and nothing pops up.

  • LeeHunter Lee Hunter (@LeeHunter) reported

    @googlenest And then some of the settings like changing Cel to F can only be done from the buggy Home app which doesn't actually transmit the change to the device. Probably have to send the damn thing back and look for a 1st gen on eBay. You blew it @googlenest /end

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    @madebygoogle Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • JessieXinWei Jessie Wei (@JessieXinWei) reported

    @googlenesthelp No network change at all. This happened once maybe a week or so ago. We reset the nest, left it along to charge, then it worked until today. Now it must have shut down, the screen is completely dark and not responding.

  • adam100295 Adam Birch (@adam100295) reported from Merthyr Tydfil, Wales

    @googlenesthelp Hey team! My annual subscription renewed today And I never got a warning about it and I didn’t want to continue as I didn’t know it was automatic and I can’t afford the £100. Google online chat was very unhelpful and basically said tough luck! Help me please!!

  • EFL_Guy Stephen Davis (@EFL_Guy) reported

    @googlenesthelp 75 minutes… still not connected. What the hell happened to Nest??? Updating a WiFi router shouldn’t cause the whole system to crash. It’s 2021 FFS.. 2-3 taps and should be done. Nope.

  • Curious47595032 Curious (@Curious47595032) reported

    @googlenest Does that help?

  • JBeatty616 jonathan beatty (@JBeatty616) reported

    @googlenesthelp having issues with my nest not connecting to the wifi. Have reset the router, reset the nest several times and nothing. Any help troubleshooting this would be greatly appreciated.

  • max14characters ¯\_(ツ)_/¯ (@max14characters) reported

    You know what? @googlenest needs to shut ******** up!! Just do what I told you. I don’t need a ******* narrating of you doing it.

  • lgaona76 Leo (@lgaona76) reported

    I am sick and tired of @ring not connecting or taking forever to go live, would rather use a @googlenest or go straight to @vivintsecurity...this is ridiculous for the amount of money paid! Don’t ask for DM if you can’t fix the issue!

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    @googlenesthelp Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • Rubytaylor7 Ruby Taylor (@Rubytaylor7) reported

    @googlenesthelp My thermostat has error H71 and my hub has no lights at all. Less than a year old! Help!?

  • NathanLocal Nathan Martin (@NathanLocal) reported

    @googlenest all of a sudden I can’t login to my nest app and the reset password link doesn’t work. I have a home I am many hours away from and can’t reset everything because I have to control the temperature on that homes thermostats remotely. Please help

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • mgoodman06 Michael Goodman (@mgoodman06) reported

    Very disappointed that @Google @GoogleForEdu has purchased @googlenest and now will not honor my school’s tax exempt status. Tax exempt does not mean that you pay taxes and then get reimbursed. It means you don’t pay them at all. I have never had this issue with a vendor.

  • 41NAS Donny (@41NAS) reported

    @googlenesthelp: Hi! I have Nest thermostat and it’s completely lost the ability to find any Wifi connection. Have tried all troubleshooting techniques. Any help here?

  • DamnScenes Sam (@DamnScenes) reported

    Hey @googlenesthelp, the Heat Link to my thermostat has died. No lights, tried resetting, no problem with power. Looks like it’s a common thing. How do I get a replacement?