Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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emi
(@flwrofevil) reported
@googlenest It is at less than 10 ft of the router, there is always a changing beautiful picture on the tv screen from Chromecast so I think it is connvet to the witi. However it isnconnect to the tv usb for power. Coult that be the problem of under power?
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Gustavo Tandeciarz
(@dcinzona) reported
@marcoarment @googlenesthelp My Nest Learning Thermostat is connected to my Amplifi Alien Router over 2.4ghz. I disconnected the old thermostat and mounted and connected the new one. No error codes. WPA2 security.
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El Gapo Junior
(@Choreyknows) reported
@googlenest If you could help me stream ESPN to my tv via my chrome cast, that would be helpful
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Patricia
(@Asante_P) reported
@googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?
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Alex D'Alfonso
(@alexdalfonso1) reported
from
Toronto, Ontario
Was forwarded to a senior technical specialist to help me troubleshoot. Spent 20 minutes reading my issues and responded with "the unit is end of life. You should buy a new thermostat, we come out with new ones every year". Almost like its designed to fail at 2 years @googlenest
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Sarah
(@SaSa1175) reported
@googlenest Did all of what you said and still says offline
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Denny Roberts
(@ddraig_goch) reported
@googlenesthelp Thanks I’ve logged in, but I can login on the app too, it just randomly kicks me out again when trying to change a setting. I’m in Scotland
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Nicolas Garcia
(@nicolasgrcia) reported
@googlenest I tried to configure the chromecast with my data mobile and the VPN it doesn’t work. The connexion doesn’t appear in the wifi section using a VPN but yes if not. So this doesn’t solve my problem 2/2
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Mark Topham 🇨🇦
(@topham) reported
@marcoarment @googlenesthelp It's a "solved problem" so it doesn't interest Google engineers. Like most things they let rot
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Name cannot be blank
(@peaceandprotect) reported
Hi @googlenest . First thing I asked and you have many asking the same thing. 'How do I know what present temp is? ' Apparently it's the number you can see on the display. Bad u.i. .. think u need to have a 'current temp ' title or something. No need to thank me
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Jonathan Pike
(@jonathanpike) reported
@marcoarment @googlenesthelp I know this advice sounds stupid, but I went through this yesterday with a replacement Nest thermostat. I quit the Nest app then tried adding it again and it worked no problem.
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Dhurjati Dhar
(@KausSaha) reported
@googlenest I cannot cast Hoichoi Byomkesh season 6 to Chromecast. I am getting a message like DRM controlled content. However season 5 can be casted. I have tried Netflix or YT. No issue there. I believe Hoichoi has to allow the casting. It is not a Chromecast issue
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latincoffeepartdeux
(@latincoffeepar1) reported
@madebygoogle @googlenest The correct answer is: Zero, if it suffers from the same w5 error that my Thermostat E does less than a year after its purchase. The "return options" of having no thermostat for two weeks, or "temporarily" pay for a new one til you get the broken one are not options at all.
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Nicolas Garcia
(@nicolasgrcia) reported
@googlenest @expressvpn I've already tried, but they can't do anything because it’s not possible to configure my Orange Livebox router and my issue is precisely to bypass the detection of the router in wifi so their help doesn’t concern my problem. Thank you anyway!
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sadia atique
(@sadia_atique) reported
@googlenest I have been trying to contact best support regarding non functioning google nest as identified by HVAC professional. I called customer service they mentioned that they won’t return it and didn’t provide me any other information or help.
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Jordy aka MrJordilicious 🏳🌈🐺
(@mrjordilicious) reported
@googlenesthelp Recently I noticed that our Google Home devices didn't seem to properly connect to our @Sonos anymore. When we ask Google to "play some music" it replies that it will play from Spotify on our Sonos, but it doesn't actually start playing. Any idea how to fix?
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@marcoarment @googlenesthelp My nest smoke detectors had the same issue. I had to use my Pixel 2 to make it work.
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Anna Bradley
(@Bradders1012) reported
@googlenesthelp H71 error message. There are no lights on the heat link. It is dead. The boiler works as I get hot water BUT I HAVE NO HEATING as that will not work independent of the thermostat
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srikanth
(@ikru007) reported
My google nest will not detect or connect to wifi. It worked for 1 month and then one day stopped working. Tried resetting the router and the nest but no luck. Nest keeps searching for wifi. Help needed urgently!! @googlenesthelp @googlenest
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Alex D'Alfonso
(@alexdalfonso1) reported
from
Toronto, Ontario
@googlenest products and customer service are literal garbage. Been on chat for two plus hours to hear "you're one week out of warranty, you'll have to buy a new unit." Apparently one can't reasonably expect to have a google nest device to last 2 years and 1 week.
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Rich tenenbaum
(@rich_tenenbaum) reported
@marcoarment @googlenesthelp Such a garbage company owned by a garbage evil company. How can you buy that crap?
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Kasey Cuppoletti
(@kaseycuppoletti) reported
@googlenesthelp we renamed our “Home Info” in the Nest app & it rendered our Nest Aware sub useless even tho we paid for a year. Had to cancel & resub with no refund for the first sub. Can someone help? Your in-app support people aren’t helping. Sucky experience.
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Clemenza
(@Clemenza2020) reported
@googlenest Issue resolved
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Adam Green
(@theAdamGreen) reported
@thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.
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Park Silk
(@parks) reported
from
Austin, Texas
@marcoarment @googlenesthelp I recently migrated my Nest account to a Google account so that my Google Nest Hub will announce and show video when someone rings my Hello doorbell, and the Nest and Google apps are terrible. I’ve been randomly signed out and unable to login multiple times.
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Noah Guillory
(@Noah_Guillory) reported
@marcoarment @googlenesthelp I've actually had similar problems with my Nest thermostat in the past. The issue ended up being that my DNS configuration prevented it from connecting to its services. Do you have some kind of weird DNS config going on here?
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Sarah
(@SaSa1175) reported
@googlenest so your device app is telling me my thermostat is offline but when I goto the thermostat, it says it’s online. I’ve restarted and everything is fine with the device but app is still saying offline. Wth?!
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Proud Viking Jonas!
(@Jonas_Dev_) reported
@googlenest Hi! Our Google best mini seems to be less reactive to "hello Google" or do nothing at all with what I say and stop listening. Any idea how to fix?
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Charlie Tamara Piper
(@charlietpiper) reported
@googlenest The Nest Audio speakers came out not long ago, this is something that should’ve been fixed from previous models. This has been a known issue for years, how much longer should we wait for a fix?
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Ben Hayes 🤷♂️
(@benhayesnyc) reported
@marcoarment @googlenesthelp i had an issue with IGMP proxy on my fios router causing instability with nest fwiw.