Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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will
(@c_boddicker_) reported
@orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.
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OnlySams | Premium Content
(@Wiseman36) reported
Hey @googlenesthelp I appreciate your team taking 22 days to identify my doorbell issue, finally agreeing with my first cause. In the time it took for the team to agree, the warranty expired and now I'm being told I have to buy a new one...
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bonbon
(@BeaudetteMaya) reported
@googlenesthelp you are terrible! If I didn’t invest so much in these cameras I would drop you! How you want me to pay for two cameras in the same house under same account when you made me do it #nestaware #nest #googlenest
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Bill Allen
(@wpallen1169) reported
@googlenesthelp I have a Nest learning thermostat that lost connection to WiFi and says it can’t find any networks. I’ve tried resetting the thermostat and I’ve rebooted my router. Still nothing. Heard this is a common issue with these devices. What can I do?
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Brittni Kingston
(@brittniLRae) reported
@googlenesthelp Even better news is that it was working within a couple hours of my original tweet the other day. Can’t fathom if I you’d have been down for 48 hours? I would have had to go buy THREE baby monitors by now 😜
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Zhen
(@hua2501) reported
@googlenesthelp I purchased in Best Buy at 2021 ! Reinstalled and reset nest again , reset our WiFi too , but same problems! I watched tuber , they said it happened many , it best Technically issue ! Should be contact nest support. Thank you
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Nathan Hart Get the ******* Vaccine
(@Sharkbaitnate) reported
@googlenesthelp home hub gen 1 has, for the last two weeks or so, lost the video component of youtube videos. It plays audio, but no video. There is no way to fix this beyond unplugging the device. What gives?
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S L
(@Lallyrs1) reported
@googlenest terrible customer service, a week without heating as their Thermostats are rubbish! Case ID [4-8914000032364]
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Mike
(@miked) reported
@googlenesthelp @dorothyboruta I've been having the same problem over the last two days. Just factory reset and it still took multiple attempts to add my thermostat to my Nest account. Also I've been unable to add my two sensors to my thermostat too.
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for example
(@EGF4) reported
from
Chicago, Illinois
@madebygoogle really means made “worse” when it comes to the @googlenest products. The historical cam video viewing is great on nest app, and totally sux on @google home app…but newest cams will no longer work with #nest app. How can #Google be so bad at this?!?! #designfail
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Josh
(@Pacifist_86) reported
@oldestsole @googlenest @jmwein I feel this to my core. New house has 4 Honeywell thermostats and we loved our Nest thermostat in our old house (which worked great with a G-suite account). Went to setup the first Nest in the new house and hit this error. Now what?! 5 Chromecasts, 2 Nest Cams, 4 Nest Wifi...
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the 0x king
(@mashfreak) reported
@googlenesthelp They are both model H1A. This issue has been going on for a couple weeks now on both devices
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Ashutosh
(@ash_ban) reported
@googlenesthelp This is more than 15 calendar days now. I didn’t install right away as I didn’t expect such a problem. Let me know how you want to help
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Venom_Hackers☠️
(@Daybellesse) reported
@renaasi @googlenest Kindy send me direct message to help recover your account
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dcs
(@di_chs) reported
@googlenesthelp My nest learning thermostat is having trouble connecting to the WiFi. It is failing to find the network, tried manually adding the WiFi name and password but it refused to connect, resetting the router, thermostat etc didn't work either.
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Jimmy J
(@jimmylands) reported
Why do I have to restart and reconnect my Spotify account on my Google nest speakers every time I want to play music!!?? Someone @googlenest or @Spotify help me it is driving me insane!!!!!
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MJ
(@HiddenAgenda420) reported
@googlenesthelp I have a wired doorbell camera, a nest outdoor IQ, and today just got a camera with floodlight. No errors, they just time out and say there must be an error.
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bina
(@renaasi) reported
@googlenest can you help me get my account back? I need to see the camera from my phone. My account is associated with my old number so I can’t get in because of the 2factor authentication. This is ridiculous bc it sends codes to the old number which I don’t have access to
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Zhen
(@hua2501) reported
@googlenesthelp My nest have network issue . We try everything we can try ! But still issue . And I checked all the information, it mean it’s your nest technically problem ! Could you send me the replace one . Thank you
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D:\wight
(@_MightyPotato) reported
@googlenesthelp My issue is with Pixel Buds, not Nest.
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will
(@c_boddicker_) reported
@lri @orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.
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Denise Billings
(@NecieBillings) reported
@googlenesthelp Thanks for getting back to me. I went online and found help from the Nest Community. I took off the display and plugged it into the wall for 90 minutes. That did the trick.
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𝒟𝑜𝓇𝑜𝓉𝒽𝓎
(@dorothyboruta) reported
@googlenesthelp hi, my thermostat recently keeps going offline (multiple times in a few days) despite wifi constantly working. The only fix so far is doing a factory reset. I have several other Google home devices with no issues - it’s just the thermostat. Please advise.
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Nick Miller
(@NickMillerUK) reported
@googlenest previously we used IFTTT to call people when smoke was detected, this way we could keep an eye on vulnerable family members and help them to stay safe. Since you deprecated “Works with Nest” and didn’t provide a replacement, we can’t any more.
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Oren Jacob
(@orenjacob) reported
So we bought this house with @googlenest thermostats in it 1.5 years ago, I finally caved and tried to connect them to my network to debug heating issue, and I'm now confused.. Nest app? Google home app? Why am I being asked to change my default browser? Argh. Help.
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Dhawal Parmar
(@parmar_dhawal) reported
@googlenesthelp Could you please help me with my Google Nest thermostat...It suddenly lost connectivity to wifi and now it doesn't recognize any wifi networks..I followed all the troubleshooting steps and reset router and nest too but nothing works. Could you please look into it?
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Patrick O'Leary 💉🇮🇪🇺🇸🏰🚢🏰
(@pjaol) reported
@googlenesthelp @NickMillerUK Like **** you will, you didn’t deprecate it, you decapitated it
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Ashutosh
(@ash_ban) reported
@googlenesthelp I have an apple device. Tried reinstalling as well. I would like to return the nest cams as I don’t want to wait around till you solve the problem. You need to allow users to manually select the wireless network in case assisting devices are not found
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raphael
(@raphalph) reported
@googlenesthelp my nest thermostat is not finding my wifi whatsoever. i have tried restarting it, tried restarting my wifi modem, tried connecting to my wifi using other devices and it finds them perfectly fine, i tried a wifi hotspot. nothing works, how do i fix this?
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kae
(@Kaewin) reported
.@madebygoogle I need tech support for a Google Nest W5 error. We completely reset our thermostat and now it can’t connect at all..or control our heat at all 🥶 #help #support #GoogleNest