Google Nest status: device issues and outage reports

Problems in the last 24 hours

Google Nest signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Device Failure (36%)
• Errors (24%)
• Online Features (20%)
• App Crashing (16%)
• Sign in (4%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Mexicali	App Crashing	5 days ago
Bend	Online Features	7 days ago
Houston	App Crashing	17 days ago
Spring	Online Features	17 days ago
Houston	Sign in	17 days ago
Blain	Device Failure	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad Boudreaux (@ChadB0826) reported 1 minute ago

  @googlenesthelp I have a nest thermostat that will not connect to wifi (2.4 ghz). I've tried everything from reset, to router reset, an other trouble shooting methods. It's never connected since the day I purchased it new. I firmly believe its the nest device not working.

• 
  Green 6382 (@DbeanB51341) reported 3 minutes ago

  @zerohedge @googlenest @Google Why did you ask the ******* FBI for help genius?

• 
  Nigel Hobden (@NHNTweets) reported 7 minutes ago

  @googlenesthelp I'd prefer to keep this public so others can learn from the issue, the simple fact is Google have dropped the ball on the Hot Water side of the options in Home, scheduling isn't possible whether new or existing which makes it absolutely useless to switch form Nest to Home

• 
  Lisa Jensen (@oneofmany654) reported 7 minutes ago

  @p_e_a_c_e5566 @MAGABarbie317 @googlenest Sure that's why the CW didn't try and get any as they did in the Guthrie case... John was killed inside the house and then they threw him outside like trash.

• 
  Kevin (@McNamara_Group) reported 11 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Aron Croft - Hidden ADHD (@aroncroft) reported 13 minutes ago

  @GoogleNest @MadeByGoogle I 'upgraded' my Home devices to Gemini and lost Continued Conversation. The help docs say I can't revert!? This is a major accessibility regression! Continued Conversation must be expedited for Gemini immediately. #GoogleHome #Gemini

• 
  ABow (@Xeodus3) reported 13 minutes ago

  @googlenesthelp thanks for the terrible experience. I will be getting rid of my google home camera and will go with a new service that values their customers and don't steal their money.

• 
  Louis Glaser (@looplunchrun) reported 14 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  Dustin 👌🏻 (@0xDustinP) reported 16 minutes ago

  @zerohedge @googlenest @Google Well this sure looks bad.

• 
  Ryan Hammer (@RyHammy) reported 22 minutes ago

  @googlenesthelp Hello, I am currently trying to enter a Google support chat (hours 12a-1159p) but the button is greyed out & says chat not available. Just looking for help on a nest wifi point that will no longer connect, thank you! -Ryan

• 
  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 27 minutes ago

  @googlenest what is going on? I can’t login

• 
  abhishek gupta (@guptab02) reported 28 minutes ago

  @googlenest it is really sad to see.. Google doesn't provide any support for damaged nest devices after warranty period.. And there are no stores as well who can look and fix it..

• 
  scrub (@scrub_i_am) reported 32 minutes ago

  @googlenest @madebygoogle why am I being billed for subscriptions I cannot cancel? Unable to cancel thru Nest app, Nest website, Google Account. Says I have no subscriptions yet I’m being billed for $240. I disputed it with my CC and requested a chargeback. Can someone please figure out wtf is going on?

• 
  Nigel Hobden (@NHNTweets) reported 33 minutes ago

  @googlenesthelp Nest appears to be down can't login, isn't WiFi or cell, logged out/in but Nest doesn't connect, bizarrely, shockingly Home seems to be connected which is useless as Hot Water control isn't resolved working properly in Home which again is quite ridiculous.

• 
  Wendy Bunt (@wendy_bunt) reported 38 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest In your last post....this quote from you "he was framing John's death as an accident"....please explain! If you are already signed into the Ring app, you do not need to sign in again to use it, as it is designed to keep you logged in for, at minimum, 30 days of consistent use!

• 
  MAGA Barbie 🇺🇸👱🏼‍♀️ (@MAGABarbie317) reported 40 minutes ago

  @sheetnwinch @googlenest Dude. It’s a joke. I don’t actually think someone from Google nest is going to see my tweet and run down 4 year old footage. Go get some fresh air.

• 
  Star Trek: Phoenix (@startrekphoenix) reported 43 minutes ago

  @googlenest My app is down and has been since last night.

• 
  Shawn Smith (@ShawnSm76068634) reported 43 minutes ago

  @madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.

• 
  Kimber (@KimberA777) reported 45 minutes ago

  @chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.

• 
  Eric Simpson (@ericjaysimpson) reported 45 minutes ago

  @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???

• 
  brn (@Von_der_Land) reported 49 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.

• 
  Phil Humphris (@PhilHumphris) reported 50 minutes ago

  @googlenesthelp So Google any news on the @BBCSounds problem or are you just not interested!

• 
  Shree (@ShreeYerram) reported 50 minutes ago

  @GoogleNestHelp could you please guide me how to fix it

• 
  Chris Danks 🇬🇧 🇺🇸 📐📐 (@christesla) reported 52 minutes ago

  @GoogleNestHelp Bug report for Nest 4th Gen (v2.4). Following a 33hr ISP outage, both thermostats failed to auto-reconnect once WAN returned. Because Master PIN lock was enabled, I couldn't fix it remotely. Had to send someone to manually enter PIN & restart hardware. The Wi-Fi stack needs an infinite exponential backoff retry loop or autonomous reboot when offline >24hrs. This ruins use for vacation homes. Please escalate to engineering. It went 3 weeks without connectivity due to this issue.

• 
  Phil Humphris (@PhilHumphris) reported 53 minutes ago

  @googlenesthelp Seeing that you haven't answered me, I will take that as a no then... Looks like I'm buying a Amazon Alexa. Thanks for no help.

• 
  Ryan Malacina (@RyanMalacina) reported 55 minutes ago

  Monthly @googlenest cameras are trash post. So terrible at staying connected to the WiFi network and actually loading. What good are cameras that constantly DC or stop loading?

• 
  JMB 📚🖍🍓 (@Jelly4lover) reported 57 minutes ago

  @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house

• 
  Wendy Bunt (@wendy_bunt) reported 57 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest O.M.G, you don't know how to google either? Persistent Login: The app remains active in the background, allowing you to receive notifications and live view camera feeds without re-entering credentials. Either Karen or her dad deleted it.

• 
  Jordan (@jordank925) reported 59 minutes ago

  @googlenest Why is your **** down? Reddit confirms this is all over North America.

• 
  K. A. (@kamyar1389) reported 59 minutes ago

  @googlenesthelp @SmithCLC have issue with my thermostat, not connecting to wifi, I've reboot the modem, reset the wifi on my nest device, still can not find the wifi to connect. Any idea how ro fix the issue?