Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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a guy
(@iamnolez) reported
@googlenesthelp So I tried it again and it says they're all online?? Not sure what happened but everything shows working now! Thanks for your help!
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Connor Whitham
(@ConnorWhitham) reported
@googlenest my nest connect has broken. It will no longer connect to my WiFi or devices. Even though I’ve never moved it and my WiFi has been on the whole time. And this nest connect is new. Help!
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Keith
(@Krdz1) reported
@googlenesthelp i use Nest and Google Home software the nest software has been terrible for the past week or so and I mean terrible I’ve had nest cameras since day one when they were called Dropcam‘s very familiar, —- somethings up.
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OldGreggStonks
(@tradi_b) reported
@googlenest your service since the changeover has gotten worse and worse by the week. It’s almost criminal to charge people the amounts you do for the cams and have such **** service.
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Shelli Burnham
(@ShelliHope) reported
@googlenesthelp since the last app update, it’s impossible to livestream on an iPad (cameras in my kids rooms at night). Constant buffering and freezing. We have had the cameras for almost 5 years and it’s never been this bad. Not a router issue. I’ve restarted all devices.
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RoastMeat
(@RoastMeat1) reported
@googlenesthelp my heat link is dead, it’s 1am, I’ve been working 15 hours and have no hot water! I’m sick of your heatlink faults help asap!
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Wallabee32
(@BionicWally) reported
@googlenesthelp all of my Nest devices are not responding to voice commands on the first try...saying, "something went wrong, please give it a second" Been happening now for a week. Also our Google nest wifi will randomly cut out and two points will show offline incorrectly
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Boris The Doris
(@boristhedoris) reported
@googlenesthelp Restarted the iPad & rebooted the cameras, problem persist. Been atind 2 weeks now.
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Jack Reisbeck
(@jmreisbeck) reported
@googlenesthelp Can you help me sign into my Nest app on my Apple TV? I keep using my Google email and password and it will not take it. I migrated from Nest to Google so I’m not sure what the issue is. The app works fine on my iPhone. Please advise.
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Amy_47🐈
(@emmmmm47) reported
@googlenesthelp Thx for your reply! I have two speakers; they’re linked to Apple Music account, and I play directly from the speaker not from Bluetooth connection :)(hope this makes sense to you… Apologize for my poor ENG) rebooted the devices(speakers/apps/phones) & reconnected the AMusic. 😭
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instaSHINOBI ▶️ Glenn Batuyong
(@gbatuyong) reported
@BionicWally @googlenesthelp I've started having the same issue for a few days now. Rebooted the mesh network a couple times but it's still happening. It's like the devices are rebelling against us! 🤖🤖
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Tony Li
(@jxtonyli) reported
The ambient sensor on my Nest Hub/Google home hub is now broken. Auto brightness is now always at level 0 and the screen warmth is off the roof. @googlenest @googlenesthelp
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Amy_47🐈
(@emmmmm47) reported
@googlenesthelp Okay, Thanks! I’ve rebooted wi-fi rooters several times(not bc of this problem) but it didn’t changed the situation so I’m checking out if resetting works. 👀👀👀FYI, They are both mini, 1st and 2nd gen.
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Jason Foo
(@jason_foo) reported
The @googlenest app, at least on iOS, is one of the most frustrating UX make you shout experiences. Want to scroll to a specific time? 🚫 app doesn’t let you. Want to view the entire scene? 🚫 auto Mega Zoom of no choice. That’s aside from the slow loading of feeds. Grrrr
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Boris The Doris
(@boristhedoris) reported
@googlenesthelp what’s going on with your cameras? Notifications have been slow to come in & when trying to playback it just buffers endlessly. Paying for a service I can’t really use at the minute.
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Human 3500
(@human3500) reported
The free version of @youtubemusic is the worst thing ever. It can't even interface to @googlenest hubs and @googlenestmini speakers in a way that is respectful to me. This all worked with Google play music. I fully regret going all in on these speakers and hubs.
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Meta Mike Dominguez (I/me)
(@illumined1) reported
@googlenest Your Nest X Yale has a SERIOUS DESIGN FLAW that can result in a dangerous situation where someone gets locked out of their home. Your @googlenesthelp resources provide no help and will not even acknowledge the risks posed.
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Rick
(@Rick_303) reported
@googlenest @madebygoogle On Google Nest Hub Max, Ambient EQ auto brightness slider STILL broken. Moving slider has no effect until max level, when brightness suddenly raises to max. Selecting slightly lower snaps the slider to the middle and decreases brightness to dark.
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenesthelp The web seems ok. I think maybe the iOS app is not working properly.
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michael bannon 🇪🇺 #FBPE
(@mikeatupwey) reported
@cjh4rrison @googlenesthelp Yes my Nest thermostat app was also showing offline but thermostat was online. Bit annoying after going through fault finding with Google support, setting up hot spot etc etc it seems to be a problem at Google's end. The app came back online at about 11.30 with no more problems
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenesthelp Just to update this post. Browser works fine so it’s an IOS app problem. Lots of people experiencing the same thing on here and your discussion forum. I now have a case number with you that you are looking into.
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Dylan, a servant to Boba Fett
(@RevDMells) reported
@googlenesthelp No power outage, and we're not aware of any wifi issues at all. It seems to be maintaining connection just fine
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Darren
(@dzcoyle) reported
@googlenesthelp Please do. Every time i ask I get the same response, that there's a delay and they can't tell me when. I don't think that's reasonable. I also tried to complain formally, only to be told the team doesn't reply to complaints. Getting nowhere and fed up of the poor service
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FWhite
(@FleSeeksHim) reported
@googlenesthelp Nest learning lost wifi. Reset, rebooted router. All other devices connected. Help
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Richard Hodson
(@RichardHodson) reported
My @madebygoogle nest heat link failed in January under warranty. As per instructions I submitted invoices for work by an engineer for temp fix and then install of new heat link on 7 Jan. Told payment would take 4-5 weeks from 24 Jan. Still waiting to be paid @googlenesthelp
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Shawn Terrell
(@Shorty44444) reported
from
San Francisco, California
Have had the worst experience with @googlenesthelp after 5 months a ‘supervisor’ called me back to inform me they won’t replace my defective google wifi units. Wouldn’t share his info or allow me to speak with his supervisor. I haven’t experience this level of service maybe ever
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Ánnie 🇬🇧
(@nniesham) reported
@googlenesthelp Went back to January, "No recorded events". Yesterday I did a factory reset on the Nest Mini, & set it up again. This morning just the same problem! 🤬
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Martin Smith
(@martinb3) reported
@googlenest @trevin Is this fixed yet? Been broken for years.
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Neil Hopkins (he/him)
(@interacter) reported
Hello @madebygoogle & @googlenesthelp. Can you help - our Nests won't play any song from @youtubemusic which is marked 'E'. Eg new Wet Leg album Playing fine in phone/headphones. Relatively recent problem and seems to be common on forums. Can you help?
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Boris The Doris
(@boristhedoris) reported
@googlenesthelp Hi! Router has been reset, app downloaded again, but issue persists. Watching live is no issue, but trying to rewind history it just freezes. Impossible to watch playback.