Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Device Failure (48%)
• Errors (26%)
• Online Features (13%)
• App Crashing (13%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Blain	Device Failure	3 days ago
Paris	Errors	3 days ago
Sale	Device Failure	3 days ago
Veneux-les-Sablons	Online Features	3 days ago
Paris	Device Failure	3 days ago
Rennes	Errors	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shawn Smith (@ShawnSm76068634) reported 24 seconds ago

  @madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.

• 
  Alan Neveu (@AlanNeveu) reported 4 minutes ago

  Hey @googlenest have not been able to sign in using Nest un/pw for 36 hours. Everything okay over there? Also cannot migrate to Google signin because they requires Nest signin during migration.

• 
  Vince Ducote (@vducote) reported 4 minutes ago

  I’m fully in the ecosystem, but @Google is making it harder to stay. We shouldn't have to pay more for a "smarter" home that actually does less. Bring back Continued Conversation and fix speaker group playback! #GoogleNest #TechFail

• 
  I didnt vote for him (@BirdChayser) reported 5 minutes ago

  @yashar Isn’t this the EXACT thing that AI should be used for? It shouldn’t require a ******* subscription. It SHOULD be monitoring for this kind of **** and alerting authorities. It would be great at it. @googlenest This should be your shining moment but instead you’re too greedy.

• 
  Lufifi (@lufitoom) reported 6 minutes ago

  @googlenesthelp @YORKIE007 Fix your status page ffs.

• 
  Jas Hans 71 (@JasonHanson1971) reported 8 minutes ago

  @googlenesthelp my just installed nest learning thermostat Wi-Fi is not working. It will not locate any networks. I have tried to connect from the device and also connecting via Bluetooth to the app no networks show up. I have reset the nest a couple times also.

• 
  Lesley Jenkinson (@LesleyJenkinson) reported 10 minutes ago

  @googlenesthelp Hi, my Nest Learning Thermostat (3rd gen) has lost connection to the wifi for no apparent reason. I've followed the suggestions on the help pages, but it's still not able to find any wifi networks when searching. Can you help please?

• 
  Phil Humphris (@PhilHumphris) reported 13 minutes ago

  @googlenesthelp So Google any news on the @BBCSounds problem or are you just not interested!

• 
  brn (@Von_der_Land) reported 15 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

• 
  Sam (@Scselig1) reported 16 minutes ago

  @googlenest down???

• 
  Peter Kechukyan (@kecho1337) reported 16 minutes ago

  How do I tell my nest I dont care if its peak time? No matter what I do it goes up 1 degree for peak time if it wants to. If I cant change it: that's a terrible design. @googlenesthelp

• 
  Beef Jerky (@Farr351226) reported 20 minutes ago

  @cotywithaT_ @googlenest @madebygoogle The thing I found work, the best was to unplug it and leave it unplugged for a week and it worked better but still not reliable enough for what you want a camera to be and my other two cameras that I didn’t update still work well Google sucks and did nothing to help

• 
  Envelope Gravy (@dubsy54321) reported 26 minutes ago

  @brian1222333 @Google @googlenest Yeah the switch essentially killed my nest camera. It's always offline now.

• 
  UB (@theubeing) reported 30 minutes ago

  @googlenesthelp please help me my email account recover please Google

• 
  Unbiblical Cord (@UnbiblicalCord) reported 40 minutes ago

  I moved into a house with #Nest. Won't use Google products again. The @googlenest app constantly signs me out despite it being a Google sign-in. It's repetitively asking me to subscribe to Google Home Premium. If tech automates, why would I pay for it to do **** automatically?

• 
  An Observer (@eyes_west) reported 41 minutes ago

  @googlenest fix your app

• 
  Sircoynie 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sircoynie) reported 43 minutes ago

  @googlenesthelp my thermostat is connected to the internet but is showing as offline in the app?

• 
  brn (@Von_der_Land) reported 43 minutes ago

  **** you @googlenest your hardware is nothing but less than a piece of ****.

• 
  Stephanie George (@GeorgeStep18720) reported 44 minutes ago

  @looplunchrun @googlenesthelp I got help from Sylas_techz1 when this happened.

• 
  Leslie 🏳️‍🌈 (@madetea) reported 47 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

• 
  Chad Boudreaux (@ChadB0826) reported 50 minutes ago

  @googlenesthelp I have a nest thermostat that will not connect to wifi (2.4 ghz). I've tried everything from reset, to router reset, an other trouble shooting methods. It's never connected since the day I purchased it new. I firmly believe its the nest device not working.

• 
  Financials 4 me (@Financials4me) reported 52 minutes ago

  @madebygoogle #GoogleNest down all morning. What is the official reason and estimated resolution?

• 
  Allen Roe 🍍 (@flowmastr1x) reported 52 minutes ago

  OMFG @madebygoogle ever since I got told I need to move my @googlenesthelp nest cams to the home app I fight to get a feed from them. Why in the hell did you think you need to fix something that was not broken

• 
  Fl guy (@Thesteve4) reported 53 minutes ago

  @googlenest thermostats are the absolute worst. Whether data farming or ending a set up because the brand new batteries shipped with the unit are bad, save yourselves the trouble and get an @ecobee

• 
  Jerry Harvard (@rentmygeek) reported 55 minutes ago

  @googlenesthelp @YORKIE007 Wrong status page.. still down.

• 
  Rocky Mountain Air (@2ThinAir) reported 55 minutes ago

  @WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.

• 
  Shree (@ShreeYerram) reported 55 minutes ago

  @GoogleNestHelp could you please guide me how to fix it

• 
  Raymond Snijders (@rsnijders) reported 55 minutes ago

  @googlenesthelp I don't have a Radio section under Services in the Home app. Could that be because i'm in the Netherlands? Anyway, it's a TuneIn problem i think. Even when i cast from the (working) TuneIn app on my phone, i get the same notice that the station isn't available in my country.

• 
  Wayne (@whiskey__wayne) reported 57 minutes ago

  @zerohedge @googlenest @Google Dude, you have 2.5 million followers and you posted about this **** publicly, notifying everyone of your activity. Doing everything for clout.

• 
  Eric Simpson (@ericjaysimpson) reported 57 minutes ago

  @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???