Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (35%)
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App Crashing (25%)
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Online Features (20%)
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Errors (10%)
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Sign in (5%)
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Website Down (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Warren |
Device Failure | |
 Leatherhead |
App Crashing | |
| Thomasville |
App Crashing | |
| Englewood |
App Crashing | |
 Toronto |
Device Failure | |
| Torrington |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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RisingToTheTop
(@LiquidBalloon) reported
@googlenesthelp @madebygoogle I am cold. 20 degrees outside/ similar inside my house. Nest thermostat STILL not working. Gone through troubleshoot, spent $$$ on techs and still issues. Chemo patient in the house. I need this fixed now. Case ID: 1-0073000032060. @bbb_us defect
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Miggi from Figgi
(@miggi) reported
@DMons_ @googlenesthelp Yeah, the device doesn’t show as connecting to the wifi network though. I’d kill for just manual settings. Wizards with no way to manually configure is terrible UX.
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🌬🌸☔gingerbear🍀💜⁷
(@jesmy) reported
@googlenesthelp Still not working. If I could, I would return both of these devices. They rarely work as they are supposed to. I wasted $100 for two useless pieces of plastic.
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Maryam.Monadi
(@MaryamMonadi) reported
@googlenesthelp Hi, I just installed a new google nest camera & having this exact issue. Do I need to do something specific to resolve the delay?
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp when I came home 2 of my 3 protects where suddenly offline. I was able to get 1 back online but the second one will not connect annymore. What happend and how do fix this? And why wasnt I notified that the protects where offline?
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Diggariffic
(@daviegonzalez) reported
from
Milwaukee, Wisconsin
@googlenest what is the point of having “smart” products when you don’t stand behind them. The worst part is for 2 weeks I have been getting the run around. Just replace the defective product.refund the money you were so quick to collect.
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Rebooting
(@BumblingIdiot) reported
@googlenesthelp been trying to get help since I got it last year . this is the first time anyone has responded.
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp Hmm. I will try. I wanted to use the one which I got back online as support device but this ring shows orange and says that the device is offline. So I guess I will have to use the one that was online the whole time.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp No, within eight hours of first discovering the issue, it was back to normal operations. Mostly it was an inconvenience for a few hours, but not enough information at the time to know if I was looking at a new "normal" state.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp The floodlight is also saying offline even though it’s visible in the app. This has happened multiple times since I got it. It was installed by Best Buy.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp Some 4-6 hours later everything was working again. (After I posted my note.) This is the first note I've seen that anyone noticed I'd posted. (Which I'm actually OK with, but if there was some sort of an outage, information on it would be nice.)
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David VanCuran
(@djvc6972) reported
@googlenesthelp Need help with my nest pro. Stopped receiving internet signal. I have two, the one downstairs still works fine. Did troubleshooting and reset still not seeing networks
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David Gilbert
(@GilbertMath) reported
@googlenesthelp I don't think so. It has started having issues periodically where it will get very digitally scrambled. But if i unplug and plug back in it and to fix it for another week or so. The issue I mention here seems to be an F1TV problem.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp Got an alert a couple hours ago saying it went offline. I’m able to access it via the app but not see video. It was installed a couple weeks ago.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp No error messages, just that it went offline. Have 4 Nest 3rd gen thermostats, 7 nest protects, several speakers and a nest hello. All of those were still online.
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp Hmm. Now they are all three offline.
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Kate Martino
(@KateMartino) reported
@googlenesthelp @googlenest two weeks now and still no answer on when we will be getting the replacement we ordered 2 weeks ago even though we are under warranty.. completely ridiculous .. worst customer service I’ve ever experienced
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Marco Luthe
(@Saphod) reported
@googlenesthelp BTW: This issue applies to all devices and seems app-related. Please fix. Thanks!
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@DaveSchmarder @googlenesthelp @WyzeCam At a guess, there was an API update on one side or the other that caused a problem that they fixed later in the day. Might have simply been that both agreed to the change, but someone was behind the other in implementing.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp It would be nice to know what the issue was for the next time. I'd already shut down lights for the night, a few hours later went to get up and the GE bulb I have worked, as did the non-WYZE switches and bulbs, but the Mini's all complained that they couldn't talk to WYZE Home.
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Bryce Brown Artist
(@BDB1971) reported
@googlenesthelp No changes that I'm aware of... there's the possibility it could be a weird connection issue. My device is the puck sort. It's a clear 4 metres from the extender with a good signal to all devices.
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MaFt (Not Matt, ever!)
(@MaFt) reported
@googlenesthelp UK. It's a Technicolor router in bridge mode connected to Nest WiFi (no change in 18mth). 1 other Nest WiFi, 2 Google WiFi in the mesh (4 in total). All working correctly except for Home app reporting network is offline and a few settings not working as it thinks it's offline.
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Roger
(@RogerPauley2) reported
@googlenesthelp Help Google Nest support - my new 3rd generation Nest thermostat dropped the WiFi connection. I have restarted, reset, rebooted everything in the house and no luck. All apps are up to date. Please advise. WiFi network not recognized in app or thermostat
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David Anderson
(@dzanderson3) reported
@MaFt @googlenesthelp Loads of people are having the exact same issue today (including myself). Something is wrong on @googlenesthelp side not ours. It's been an issue for me since 8:30am today (UK).
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
Day 13 since the @googlenesthelp update, day 13 of my heat getting turned off . . . this time with a house full of guests walking around our house. FIX IT.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp any reason my Nest Cam (battery) with floodlight keeps going offline? It’s 20 feet from the router.
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TheAmusan
(@TheAmusan) reported
@googlenesthelp Hi my thermostat is showing a W5 error. I’ve rebooted and I followed all the instructions on the support page is there anything else I should do?
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MaFt (Not Matt, ever!)
(@MaFt) reported
@googlenesthelp Everything seems to be pointing to an issue at your end.
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Chris Turner
(@cbturner) reported
@googlenesthelp Battery version. It just reads Offline in the Nest app. Unfortunately I usually don't notice for three or four days when it happens.
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Wyze
(@WyzeCam) reported
@googlenesthelp @rusty0101 Thanks for the handoff! We identified a temporary issue that could cause commands sent to lighting and power devices to fail last night. Things should be back up and running now - @rusty0101 would you mind giving things one more try?