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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Harry
(@Harry405144233) reported
@googlenesthelp Is there any resolution on why is firmware 6.2.22 on my Gen3 learning thermostat. Because that caused my unit to die and not connect to Wi-Fi and Nest app. I tried working offline with you but it’s a joke.
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Harry
(@Harry405144233) reported
@googlenesthelp I am reverting back to this forum for sharing my unresolved saga with Nest 3rd Gen thermostat. offline assistance went nowhere and came to “Product is out warranty” rather than acknowledging the defect in the design (Chip set).
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qousqous
(@qousqous) reported
@googlenesthelp can you help with my Nest Thermostat? (3rd gen). It’s connected to our wifi and is getting updated weather data, but on the phone app and web app both, it says my thermostat is offline. I’ve tried rebooting.
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Sandy Neck Beach
(@Sandyneck) reported
@googlenesthelp Google reached out to help me replace my Nest I’m glad they did. I feel like a $200 smart thermostat (that provides Google with my personal thermostat habits) should last more than 2 years. I’m glad they agree.
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TW
(@timo_winter) reported
@googlenesthelp @googlenesthelp!have a major problem with my google nest thermostat. It has been “offline” for weeks now and I just completely reset it and deleted the nest app and created a new account. After scanning the QR code it gets stuck on cannot find Network with TD004
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Justice 🇨🇦
(@724pine) reported
Google’s Nest app keeps logging itself out all the time. It is not just my phone, everyone in my family experiences the same. @googlenest please fix this.
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TW
(@timo_winter) reported
@googlenesthelp @googlenesthelp TD004 error - but every other device in my house can easily connect to my wifi. At this point I think the nest thermostat is just faulty. Thanks for your help as soon as possible!
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Arizona State Mime Inspector
(@wandering_j) reported
So all of a sudden, my @googlenesthelp has started saying it has a problem with the Y1 wire. Yet nothing about it has changed since I installed it a few months ago. Everything looks right, and it worked great all summer. (shrug)
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Deepak Asrani
(@deepakasrani) reported
@googlenesthelp my nest thermostat stopped connecting to wifi. Just 2 months old. Got a m22 message, tried all possible options including factory reset but no luck. Pls help
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Big *** Fans
(@bigassfans) reported
@SyrupTruthiness @googlenesthelp Hello, our product & software teams are aware of Google users experiencing an integration outage and are working to resolve as soon as possible. Controller functionality is still available in the meantime. Thank you for choosing Big *** Fans & apologies for any inconvenience.
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cindy
(@xcindyw) reported
@googlenesthelp Sure, I've got the Learning Thermostat. The error messages displayed say that it can't connect to wifi and a w5 error shows up
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cindy
(@xcindyw) reported
@googlenesthelp My Gen 3 Learning Thermostat won't connect to wifi. Any help would be appreciated! Thx
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danielle
(@danilynntheging) reported
@googlenesthelp still having a significant amount of trouble downloading events and still see no option to download days at a time
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DowneagleSW16
(@downeagle57) reported
@googlenesthelp problems with the 3rd gen Nest, app on iPhone says offline, tried reboot phone/router and thermostat this did work for a few seconds but drops out again. like this for 2 weeks on all devices, very frustrating. tech info looks good, been using for 18 months
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Gregory Silvestri
(@gjs1219) reported
@googlenesthelp I've had my Gen 3 Nest thermostat for about a year and all of a sudden it can no longer find my wifi signal. I've restarted it, tried to input the wifi name and password multiple times. I've reset it and started from scratch and nothing works. Please help.
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Sandy Neck Beach
(@Sandyneck) reported
@googlenesthelp After this tweet, Google reached out to help me replace my Nest. I’m glad they did. I feel like a $200 thermostat (that provides Google with personal information about my home) should last more than 2 years. I’m glad they agree.
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Mike Wickett 🇺🇲🎙🏈🏀👨👧👧👩👦🤘🚀
(@mikewickett) reported
Need @googlenesthelp HELP: For the last two months at the new house, our Nest has worked 100% fine. Yesterday, it disconnected from wifi because it can't say at the necessary 3.6v. Yes, the red wire is connected correctly. This happened a year ago - 1/
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friedeggsum
(@friedeggsum) reported
@googlenesthelp Can the user modify cool down manually or is it set by Nest?
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TW
(@timo_winter) reported
@googlenesthelp I have the Nest Learning Thermostat and it’s still not working. Is not finding my wi-fi even though every other device can! Need actual help!
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Sandy Neck Beach
(@Sandyneck) reported
@googlenesthelp hi we are having the wifi chip issue (previously working Nest now says “type in network name”). We’ve reset it to no avail
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Stephen Loveless
(@stephenloveless) reported
@googlenesthelp hi, my Nest thermostat randomly stopped connecting to wifi. It cant find or connect to any WiFi signals near me. I already tried restarting my router, and I tried rebooting the nest thermostat. my wifi works cause it works with my other devices. Please help. Thx.
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Harry Oh
(@HarryOh) reported
@googlenest is the biggest piece of **** company out there. that’s the tweet.
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Gi
(@Gi95308697) reported
@googlenesthelp My Nest thermostat has been offline for 2 days and cannot find any WiFi networks (my other thermostat is still connected.) I've tried everything possible to troubleshoot. Any help on this?
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Nicole 🐯
(@poisonivyy007) reported
@googlenesthelp So the recent activity doesn’t really help for what I’m looking for as far as history. I want to be able to scroll backwards like in the nest app for each camera. Our new camera says “history” when I click it in the google home app but none of the others do.
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Mark Meikle
(@markmeikle1) reported
@HiveHomeUK @BritishGas Your customer service team is shockingly poor. I’ll be taking my custom to @googlenest.
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Nicole 🐯
(@poisonivyy007) reported
@googlenesthelp I want to scroll back to see when my kid woke up from her nap, and how long she napped. The recent activity doesn’t really help with that. It shows me clips of the history which doesn’t give me those parts of the history I need. We have nest aware as well.
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Automate Your Life
(@AutomateYouLife) reported
@TheHookUp1 @googlenest In other news, the front of this man's house ripped off and fell down today. Apparently, it was due to he weight of batteries and something called, "sheer".
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Frank
(@fppsmeets) reported
@googlenesthelp @butch10mcfc I got exactly the same problem since yesterday with my Nest Thermostat v3 since yesterday. There is voltage but it just doesn't work anymore.
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𝓦𝓪𝔂𝓷𝓲𝓮𝓸𝓪𝓴𝓼
(@waynieoaks) reported
@TheHookUp1 @googlenest I've always been concerned about the portability of such cameras. I know some offer a theft replacement guarantees but when you have been burgled and check the footage just to see the camera running down the street??
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Kay Regis
(@Ma1evo1ent) reported
@googlenesthelp Sorry for the delay, but yes. I still need help. I tried searching for my network again, this time I'm within 5 ft of my router. Still no networks are found