Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (32%)
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Online Features (26%)
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Sign in (21%)
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App Crashing (11%)
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Website Down (11%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hagerstown |
Device Failure | |
 Guayaquil |
App Crashing | |
| Novi |
Device Failure | |
| Olympia |
App Crashing | |
 Balham |
Website Down | |
| Plymouth |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Craig McLellan
(@stardottext) reported
@XnowhereXmanX @googlenest Did you get anywhere with this? I have the same problem with the new Chromecast and NowTV.
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nomadbakerdavid
(@nomadbakerdavid) reported
@googlenest Currently on the chat support thank you. It’s very slow though, hypothermia might take me first
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Vlada Pribylova
(@PribylovaVlada) reported
@googlenest Google nest is black w/green light flashing. Rebooting steps: took off thermostat&placing it back no help, pressing down for 30 sec light turns to orange once&continues to blink green. Placed it charging to the outlet, green light continues with no help.
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Aamir
(@doubl3_aa) reported
@googlenest Worst customer experience I have ever received!
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Kristin Hoddick
(@KHoddick9449) reported
@googlenest April 2020. No other changes and everything else connects to the wifi without issue.
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Syed Qadri
(@zeelfc786) reported
@googlenesthelp hello is there a issue with the nest app connecting with the thermostat ?
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nomadbakerdavid
(@nomadbakerdavid) reported
Our @googlenest is not working. Our flat is freezing 🥶
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Dr. Spicoli
(@DrSpicoli) reported
@googlenesthelp I’ve been chasing a humming doorbell for about a year. I’ve now realized when I moved I left the chime connector. Any help in how to get a replacement would be greatly appreciated.
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michael john day
(@XnowhereXmanX) reported
@stardottext @googlenest No disconnects not so much of problem now but sound picture sync problems persist. anyway glad to know it’s not just me ty.
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Matthew Armandi
(@MatthewArmandi) reported
@googlenest Don't buy! It worked great, but had a hardware issue that prevented it from connecting to the internet. Kept rebooting and wouldn't hold a temperature. I had to wake up every few hours to keep my family warm. Customer support was useless.
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Vlada Pribylova
(@PribylovaVlada) reported
@googlenest No clue. We were sleeping. Went to the app to increase heat and seen it was offline
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Qutey Pie
(@QuteyP) reported
@googlenesthelp Hi I need help with my nest mini 2. Every single time I want to use it I need to factory reset it or it keeps on saying it can’t find my Wi-Fi. I just factory reset the nest yesterday morning and by dinner time it was already telling me It can’t find wifi....
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Kristin Hoddick
(@KHoddick9449) reported
My @googlenest thermostat has been offline on the app for 6 months. We've done every recommended troubleshooting, uninstalled the app and reinstalled and nothing. It's extremely frustrating and I'm about to get rid of it all together.
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Aamir
(@doubl3_aa) reported
@googlenest Worst customer experience I have received
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Demon ©
(@DemonTraitor) reported
@googlenest Don't worry. I don't need help. Just venting.
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Erin McKay
(@ErinMcKjewelry) reported
@googlenest Well if your killing the Nest app then there’s nothing more to discuss. My home security is very important and it seems like google is only interested in killing everything that’s good about the companies it buys. The trust is broken!
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Original Pendla
(@OriginalPendler) reported
Hey @googlenesthelp, why am I not able to use #digitalwellbeing on my Nest Mini in Slovakia? I need to set downtime for the kids, desperately. Please help.
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Emma Starkie
(@emstarkers) reported
@googlenesthelp I’ve been waiting for help w my broken heatlink (hence broken heating) since reporting on 18th Dec but response times are really slow. When will someone respond to my email?
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Jeff Uden
(@udeyhawk) reported
@bryanrbeal @googlenest I have an outdoor one that goes offline about once per day because it won’t give up on a weak 5Ghz and just connect to 2.4 permanently. Has me considering breaking them into separate SSIDs. Other than that no issues.
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Kristin Hoddick
(@KHoddick9449) reported
@googlenest nest thermostat is a nightmare lately. No matter what setting or troubleshooting I do my thermostat keeps spiking 10 degrees at night. Not safe when you have a baby you dress for the temperature at bedtime then it's horribly hot overnight.
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Greg McKone fights #ClimateChange 🌎🇨🇦💚
(@gregmckone) reported
@googlenest hi, I set a “bell” forWeekdays at 6:45 AM. Now I can’t figure out how to make it stop. Help please
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Shari Weech
(@ShariWeech) reported
@googlenesthelp And I'll be continuing the conversation here as well until I get resolution. Other people need to know how terrible your service is when considering buying your products.
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Aamir
(@doubl3_aa) reported
@googlenest Worst customer service experience I have received
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Kat 🎄🔥 "War on Christmas Shock Trooper" Callahan
(@JezebelKat) reported
@googlenest And it started happening this morning, it hasn't been an issue before. But only, I presume, because none of my neighbors went looking or accidentally stumbled across it.
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Ste Hyatt
(@SteHyatt) reported
@googlenesthelp @weareboxt Hi can you help please? UK Nest constantly disconnecting from heat link several times a day. Wifi fine nothing else disconnects, nest in same room as router. Computer several rooms away on wifi never loses conection. Installed September with new boiler.
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Kat 🎄🔥 "War on Christmas Shock Trooper" Callahan
(@JezebelKat) reported
@googlenest It should absolutely NOT be allowed for a Chromecast, a wireless device, marketed as requiring the same base wireless network, to be accessible via the network OUTSIDE of the router generating the wireless LAN. Fix this.
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Ste Hyatt
(@SteHyatt) reported
@googlenesthelp @weareboxt forgot to mention H71 error. Reset nest several times. Even wifi even though that isn't the issue. Still disconnects throughout the day.
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James Cash Back
(@rakutencash1980) reported
@googlenest I have changed the home name, I have uninstalled and reinstalled the app. No this is not my first set up. A few months ago I noticed trouble with my devices and the app. I said today was going to reach out I did not want to go into the new year with bad or non working devices.
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James Cash Back
(@rakutencash1980) reported
@googlenest That is the error I keep getting. So frustrating I am just trying to get something hooked up. So starting with the nest.
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bork
(@DigitalBork) reported
Holy **** @googlenesthelp the nest mini ******* sucks, it’s half deaf, had bad audio. @AppleSupport I’m extremely happy with my HomePod mini. #GoodbyeGoogle #HelloSiri