Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Evan McGlinn
(@EvanMcGlinn) reported
@googlenest Why can I not migrate my nest cameras over to a G suite account? This is a problem that has existed for a long time and you seem unwilling to fix it. Is there a solution? Thx.
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Sircoynie 🏴
(@sircoynie) reported
@googlenesthelp my nest protect just did a sound check at 6 in the morning even though it’s set to do one at midday, WTF?
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Ploy Radford
(@Ploy_Radford) reported
Hey @googlenesthelp my heat link is dead with no lights, the house is freezing and your customer support section is a labyrinth to navigate. How do I get this issue sorted quickly?
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TheHeadhunter
(@BestHeadhunter) reported
@googlenest You have one of the worst customer care practices I have had the misfortune to deal with. Over a week without any action. You obviously don't value lives enough to consider the implications of your products failing. Smoke detectors should be reliable. Yours are not.
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Ben Jones
(@DJBenJones) reported
@googlenesthelp In the UK. It happens intermittently for months. Obviously not the mic because a lot of the time the text shows on screen, it just doesn't action the commands, so looks like **** software
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp some feedback... Your products are ****.
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Steve
(@stephennoffke) reported
@googlenesthelp Thermostat to the router is about 15 yards away through the floor and wall. Computer and cell phone further down the hall have no issues connecting. No devices, baby monitors or microwave in the vicinity.
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MissLee💕
(@CharelleLee) reported
@googlenest is the WORST. I had to call a HVAC technician to my house because my AC was not working. After trouble shooting the technician said it was the NEST thermostat. Mind you this thermostat was working until 2 days ago.
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Arizona State Mime Inspector
(@wandering_j) reported
@googlenesthelp No error message. There's a spinning graphic around the edge of the dial and it never detects any networks at all. I have both 2.4 and 5 ghz networks here, too. Thanks!
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Skwerl
(@Skwerl23) reported
@googlenesthelp my nest doorbell (wired) has been slowly dying this week. I've factory reset twice. And normal reset 5 times. Each time it came back. Now it's just a green led and doesn't work. It's about 4-6 months old. Please help. It needs a replacement as it's faulty.
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MissLee💕
(@CharelleLee) reported
So here I am with a $372 bill because I didn’t call @googlenest first for troubleshooting. I guess you’re suppose to call a plumber if your electricity goes out in a room. CLEARLY the plumbing is the PROBLEM!
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Jeff Jablonski
(@jeffjabo) reported
@googlenesthelp I've called/chatted with support 3 times since Friday. No help. Only frustration and disappointment. #DoBetter
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Anthony Raynor
(@awraynor) reported
from
Spartanburg, South Carolina
@GeoffEff @madebygoogle @googlenest Home Depot on the clearance aisle. Just picked up a couple of very cheap Wyze starter systems to help fill in the gaps.
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Jim Gibson
(@Jimbargibs) reported
@elliegibson @googlenest @HiveHomeUK FFS! This is, arguably, the most tedious thread of all time in the entire history of the world. Btw I am trying to choose between M and S d underpants or Sainsbury's. Please help!
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Jeff Jablonski
(@jeffjabo) reported
@googlenest your customer support is terrible. 3 calls to support and all I get is the runaround. Do better.
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Dave Harbuckle
(@2KnucklesIn) reported
@googlenesthelp Actually, I fixed the issue by turning off IPv6 on my router. So it seems nest thermostats aren't future ready because they can't handle this.
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Scott Ashforth
(@scotta2700) reported
@googlenesthelp - I have an outdoor camera and have moved to a new home and in the move I've lost the magnetic mount for my outdoor camera. I cannot seem to find anywhere online that sells the mount. Can someone help me get one ordered?
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Nathan Wilder
(@ndwilder) reported
@Google @googlenest @googlenesthelp Why have you not fixed your broken bios updates in your Nest APs in the last 6 months? Wifi randomly fails. Not cool. Majorly known issue in your support threads. Please fix, loved it before you broke it. 💔 #failtown #googlenest
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Leigh Mason
(@villagespud) reported
@googlenesthelp My Gen 3 thermostat won't contact to wi-fi - gone through full restart / rest procedure but nothing works. Don't really want to spend another £180 for another, can you help?
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Justin Kuntz
(@justinkuntz) reported
So big disclaimer...when you upgrade your Nest camera account for additional history storage...it deletes all previous history! @googlenest @Google Terrible user experience...terrible.
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Steve
(@stephennoffke) reported
@googlenesthelp Hello. Here is the back of my nest. I was getting an error message that said “it’s been x days since connected the internet”
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Wildcat1
(@Wildcat_1) reported
@googlenesthelp seeing no energy history in your Nest app since Tuesday even though thermostat is online. What’s going on, server side issues ?
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Danielle
(@ElleTagie) reported
Hi @googlenesthelp @googlenest . Our Nest Heat link is broken over 24 hrs and STILL can’t get a call back from Nest support- no heat or hot water w/ 2 small children, we are freezing. Just keep being put on hold or wait for a call back! Case #0-0706000031819
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Arizona State Mime Inspector
(@wandering_j) reported
@googlenesthelp About 30 feet from router to Nest. I have 2 Deco mesh network units near it, one on either side. Nearest wireless device to it is a tankless water heater. Hasn't previously been an issue.
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Ed Tatton
(@etatton) reported
@googlenesthelp It's been happening for 3 years, getting progressively less reliable. I added more nest nodes as I was lead to believe it was an internet issue. Other nest items on the network work great including thermostats, smoke detectors, Yale lock, Phillips lights, kasa smart plugs.
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Ray Wheeler
(@RayWhee34870780) reported
@googlenesthelp I have a 4 month old Nest Learning Thermostat that no longer can find any networks. I have been through all trouble shooting steps multiple times including this morning. I believe there is a problem with the WiFi receiver. Please Help!
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corgilyfe
(@corgilifematter) reported
@rickparmiter @googlenest That's insane. You should get comped some equipment or something. If you're having trouble with that much coverage...
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Jo Osborne
(@Joeykins91) reported
@googlenest hiya, I’ve installed a nest thermostat E but the app keeps saying that it’s offline. Please help!
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NobodyImportant
(@Catptive) reported
@googlenest @jmwein This is rediculous! My family has a gsuite account so we have to create fake accounts to use nest? The nagging migration message needs to go away if this is the case. Also, my wife signed in and hit continue past the error so now it's an empty account not asking to migrate!
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Danielle
(@ElleTagie) reported
@googlenesthelp Heat link broken over 24 hrs and STILL cannot get a call back from Nest support to provide a new Heat link- no heat or hot water with 2 small children, we are freezing. Just keep being put on hold or wait for a call back! This is an emergency!!