Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Tuan Nguyen
(@TuanNgu35226771) reported
@googlenesthelp Good evening! I just bought a brand new Google Nest. I just set it up like an hour ago. Everything works fine for me except the network connection! The Nest can’t find the Wi-Fi. So I need help please! Thank you so much
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Massimo C
(@massimo_c) reported
@googlenesthelp Pls help w/ my 1st gen Google Home (Nest). It keeps disconnecting from my Wi-Fi. If I unplug it and plug it back in, it connects back in fine. I’ve already done a factory reset on it in the hopes that it would fix my issue but it hasn’t. Automations not working.
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***
(@Lenodski) reported
@googlenesthelp Hi - there haven’t been any known power outages. I have looked on my google home app as well as NEST app and both are showing the thermostat as “offline”. I can’t see how else to reconnect device? I’ve tried turning the thermostat off and on again (by pushing in until it appears
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Eric Goebelbecker he/him
(@egoebelbecker) reported
What’s your favorite @googlenest feature? When the app forces you to login at random? When it notifies your that it saw something and fails to load the clip if you tap the notification? Mine is when I open the app and look at the spinning icon as it drains my battery.
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Jorsh
(@Pyronius1) reported
@googlenesthelp There seems to be a huge issue with Google Wifi/Nest pucks resulting in thousands of users experiencing daily severe slow downs until they restart their primary puck. The issue appears on forums for the last 7 months or so. Is there a fix coming for this?
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp It’s just a Google home, I paired Bluetooth from my iPhone, but for some reason it lags and disconnects automatically that I have to keep connecting this again. I also sent feedback about the issue
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***
(@Lenodski) reported
@googlenesthelp To power down and reboot. Help!!
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Scott Lowry
(@SBLowry) reported
@googlenesthelp my google nest is no longer connecting to my home wi-fi. i have attempted all remedies with no sixes getting it reconnect. please help.
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Tony Shabz
(@tonyshabz) reported
Google's new @googlenest cameras are so terrible. I've owned a bunch of the old ones without issues. These new ones are just littered with bugs. Also, not allowing feeds to the original nest app is a horrible idea. Just all bad.
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Jeff Tolson
(@jeff_tolson) reported
@googlenesthelp Hi, my nest thermostat recently stopped being able to connect to or find any Wi-Fi networks just after its warranty ended. I have followed all troubleshooting steps. Are you able to help get me a replacement?
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Dave 🏴🇪🇺💙
(@7drah) reported
@googlenesthelp For some reason incoming duo calls have stopped showing on my nest hub max. My phone and other Google devices ring, but the hub max doesn't. Outgoing calls work fine on it, though. Can you help?
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Kelly Baker, MPA
(@BakerKellyTN) reported
Today, I received a reply from @googlenest "We are not able to issue a refund, the subscription will continue up until it expires." Since I had no means to cancel the service, I believe this charge was not approved by me. 3/
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Jeff Tolson
(@jeff_tolson) reported
@googlenesthelp No message or help code. I just woke up one day and it say the device was offline. Hadn't ever had any issues or changed anything. Now it won't find ANY network. The device is about 5 feet away from my router.
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Matt Grover
(@MattGroverEN) reported
@googlenest We’ve spent the last week treating symptoms, and it keeps seeming like it works, only to fail again two days later. Any kind of response? Or just gonna ignore the problem?
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Manji
(@Manji2501) reported
@googlenesthelp I know how to turn then off so It goes bad, the main way I do it is to click on the camera icon from home and hit the 3 dots on the top right and hit tuen off all cameras, but there are one or two that don't turn off, they switch to live feed.
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richard juricic
(@RichJuricic) reported
@googlenesthelp what can I do since my Nest thermostat has lost wifi and rebooting didn’t help?
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Kelly Baker, MPA
(@BakerKellyTN) reported
BTW @googlenest, when you click on the customer care call back on your page, the wrong @Google division calls you a back and has to transfer you to Nest. You should fix that too. (PS your cs reps were nice. you should pay them more.)
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Kevin
(@niveknonrev) reported
@googlenesthelp It happens about a week or 2 ago. I got it back online but like I said it keeps going offline and then sees no networks untill a full reset. No code other than no WiFi connection/offline in Google Home
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Aidan Sansom
(@AidanSansom) reported
Hey @googlenesthelp . your customer service is atrocious. Trying to get a refund on a faulty product is impossible. I've been on the phone for over an hour in some kafkaesque nightmare, and ended up talking to an automated line. Be ashamed.
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Debi Meinwieser
(@DebiMeinwieser) reported
@googlenesthelp My doorbell is still peeling! You refuse to help.
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I have been incorrectly charged due to some automated issue on your side and some back and forth. Can you please resolve it.
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LAN SERO
(@serhatselck) reported
@googlenesthelp my account was hacked, can you contact me and help with this please?
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RWS
(@tinybossysassy) reported
@googlenesthelp Hi, about 2-3 months ago, my nest thermo suddenly can’t find any networks, even though I have not changed my network settings and all other devices are able to find and connect to wifi just fine. I’ve tried troubleshooting but no luck. Can you help?
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Joseph W
(@jowoseph) reported
@googlenesthelp @styronthe3rd Having the same issue with errors when trying to control my Nest Thermostat through Google Home - are there any updates for this situation?
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp This keeps happening a lot, I’m always closer to the Google home when connecting bluetooth, but I want to know what causes the issue why it keeps disconnecting my device. it wasn’t like this in the past years
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Jurgen
(@iamjurgenvald) reported
@googlenest your reset password link is not working. Check your bot support, same issue raised never actioned. #Google
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Brenton Poke
(@BrentonPoke) reported
It's amazing the what simple **** google fails at doing while touting themselves as the "best engineers in the world". I try to turn on the lights with @googlenest that's on the same network, no dice. Phone also on same network? Works just fine.
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Milad
(@MiladDarvishi1) reported
@googlenesthelp Hi, can you please ask your colleagues to help me. By mistake, i got charged for 203 dollars and it was not supposed to happen.
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Leonard's Ghost - Слава Україні! 🌻🇺🇦🌊🌎✊🏾
(@Leonards_Ghost) reported
@googlenest @NogueiraNico Hi. Following up on this. What is the issue with adding South America to the list? It's a pretty absurd omission. Thanks
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp Hi, My Google Home keeps disconnecting bluetooth every time when I connect from my device. Please Help how I can fix this issue