Google Nest down? Current status and problems
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (39%)
- Website Down (21%)
- App Crashing (13%)
- Errors (11%)
- Online Features (8%)
- Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa
|
Errors | 3 days ago |
|
Escondido
|
App Crashing | 6 days ago |
 Chepstow
|
Sign in | 20 days ago |
|
Lincoln
|
App Crashing | 21 days ago |
 Tequisquiapan
|
Sign in | 23 days ago |
 Rödermark
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Robert white (@Victorredrs) reported@googlenesthelp home/away assist is not working properly. Nest all shows me home and away, but does not turn on or off cameras like setup to do. Have to manually select home or away for the cameras to turn off or on.
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Jeureeka (@jurekmatlosz) reported@googlenest hi so I own a nest thermostat and the Wi-Fi is not working. I read up that this is a common problem for a batch that went out and I was wondering how would I go about getting a replacement.
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Paul (@PaulSkinner88) reported@googlenest @jmwein Oh good, some more pointless bullshit hoops to jump through just to get it working. I'm guessing there's no timeline to fix this ludicrous situation? Punishing your paying customers for paying you monthly AND buying your devices? How dare we!
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CHRIS HACK 10 (@Chris_hack10) reported@GarvitPrajapat1 @googlenesthelp Hi, I can help you recover your Gmail account. Send a direct message to me for your hacked account’
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Adele Tavish🐕🏴 (@Adele75809) reported@GarvitPrajapat1 @googlenesthelp I'm sorry to see your account been hack, but i know someone that can help you recover your account back contact him immediately on Instagram Hackwizards1 he helped me recover mine.
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Adele Tavish🐕🏴 (@Adele75809) reported@GarvitPrajapat1 @googlenesthelp I'm sorry to see your account been hack, but i know someone that can help you recover your account back contact him immediately on Instagram Hackwizards1 he helped me recover mine.
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Karalee 🤍 (@xoxoKaralee) reportedI used to recommend a @googlenest to anyone that would listen, but after deleting and reseting my schedule about 5 times now, and it keeps changing to to 79, yea google you can go **** yourself.
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S. E. (@Dukefrukem) reported@googlenest and @Google store continue to point fingers at each other on who can help me with a Product Return. 10 different a agents. Three Phone calls. Two chat sessions. @googlenesthelp 855-836-3987 / 855‑469‑6378 No one seems to understand their own policies or process...
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salvador cuevas (@scuevas99) reported@googlenesthelp having issue with my Nest Thermostat not finding a wifi
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@DeniseLund (@lundshopper) reportedDo not purchase a #googlenest thermostat. I found out I had a defective one and it was installed in November of this last year-Aftee 3 HVAC companies have worked on my unit- finally decided to take the Neat out and my unit has worked great-tried to get a refund being told to bad
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JIMI MANUWA (@POSTERBOYJM) reported@googlenest are useless. Terrible customer service
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Matt (@MattDaniel3) reported@googlenesthelp I am still having the same problem with the WiFi not connect to my thermostat like I was 2 weeks ago when I started to talk with you and you still have not helped me. @googlenesthelp What is going on??
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KEDRICFLEMIUS (@IMKEDRIC) reportedDear @googlenest since that update my nest hub been saying “there was a glitch”more than it answers my requests
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Bud (@vizagkid) reported@googlenesthelp all need help. Thermostat does not connect. Tried all standard stuff including resetting the router
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Nick smith (@Blacknight2332) reported@googlenest your app is causing my AOD to stop working after receiving a Nest Camera notification. I have a LG V60 model V600TM20i software is 20i. Nest app is up to date version 5.61.0.2. I have cleared cache / data / uninstalled / reinstalled. Same issue still.
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Diana Eatherly (@eatherlydiana) reported@googlenesthelp My google nest doorbell camera is still not working at all. I have done multiple resets, both hard and soft, but neither worked. Please advise or refund.
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Austin Rayburn (@a_ray88) reported@googlenesthelp my Nest suddenly can’t find any WiFi networks, even though all my other devices work on WiFi. Rebooted everything to no avail. Please help.
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Diana Eatherly (@eatherlydiana) reported@googlenesthelp My google nest camera doorbell camera is still not working at all. I have done multiple resets both set and hard but neither worked. Please advise or refund.
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Ossi Fritsche🇮🇪🇩🇪🇪🇺 (@OssiFritsche) reportedWhy is it that #YouTubeMusic and #GoogleNest are not compatible? Is it that they are ****, or forcing you to sign up for the premium YouTube Music?
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Diana Eatherly (@eatherlydiana) reported@googlenesthelp No power outage. I did not open an account for the doorbell because it only worked for two days. I have a google home picture frame.
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Chris Morse (@MorseCoad) reported@ecobee OMG, you guys are not doing well. After fixing things 2 days ago and claiming the firmware would not auto-update again to the broken 4.7.5.250, both thermostats auto-updated and are broken again. What will it take? A @googlenest ?
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Lane Departure Warning (@the_center_lane) reported@sundarpichai your @google @googlenest tech support group needs work and product quality control needs improvement. 2 techs have misdiagnosed an issue with my thermostat. I have now done the work for them but this indicates a systemic issue in your tech support organization.
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Pyro Gaming (@PyroGaming) reported@xoxoKaralee @googlenest We’ve seen on our neighborhood page where that’s happening to nest users because ercot is trying to reduce the grid load or some ****. Try disconnecting the internet to it? If it can’t communicate with Google they can’t push updates to it
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Clémence Prosen Art (@prosen_artist) reported@googlenest has the worst customer service I have ever seen.
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Daniel Smith (@_ifnull) reported@googlenest @jmwein Glad to know I'm not the only one experiencing this issue.
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TechBoi (@TechBoi253) reported@googlenesthelp How do I get support for an issue with Google nest thermostat Gen3? It will no longer see wifi connections.
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Karalee 🤍 (@xoxoKaralee) reported@googlenest i have literally deleted and re-input my temperatures, i've been turning the temperature down all the time. but it literally is overriding it to force 79 degrees. where do i return this faulty equipment?
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UCStanford (@UCStanford) reportedI've spent 4 frustrating years with my @ring doorbell that never actually works when someone rings the bell and never records video when something important happens. Last straw was when my phone broke and Ring wouldn't let me login on new phone. Finally switching to @googlenest
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René Michel (@darktrainer666) reported@googlenest hey cant login to my nest app neither from the app nor web :/ !!!
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Lauren H (@LaurenHavelka) reportedLol don’t buy a @googlenest system for your home- we spent $400 on an outdoor cam and it died for no reason 13 months later. Since it was 30 days after warranty, cust service was like yeah you can’t repair it, just buy another. Lol wtf so I have to replace all my cams each yr?!?