Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Device Failure (45%)
• Errors (27%)
• Online Features (14%)
• App Crashing (14%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Blain	Device Failure	6 days ago
Paris	Errors	6 days ago
Sale	Device Failure	6 days ago
Veneux-les-Sablons	Online Features	6 days ago
Paris	Device Failure	6 days ago
Rennes	Errors	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Legoboy2002 (@Legoboy20021) reported 2 minutes ago

  @googlenesthelp Hey Google can you help me fix stuff on the internet because when I search up The Owl House I can see That The Where To Watch is hiding Prime Videos and Apple TV How Can I Fix This?

• 
  brn (@Von_der_Land) reported 3 minutes ago

  **** you @googlenest you ******* piece of ****.

• 
  Luise #muddyankles 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈🇺🇦 (@luise_g) reported 3 minutes ago

  @googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UK… wholly pointless and VERY annoying, exceptionally poor customer service … I’m sure Google has loads of useless excuses though …

• 
  Sarah Hamilton (@SarahHamil78598) reported 4 minutes ago

  @looplunchrun @googlenesthelp I encountered this issue; TysonNerd1 on X fixed it.

• 
  Global Fcts (@globalfcts) reported 4 minutes ago

  @googlenesthelp NEST is down. Again. Any update please?

• 
  Barron (@mobn28) reported 6 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  @benignvanilla.bsky.social (@BenignVanilla) reported 8 minutes ago

  @zoomyzoomm I did the @googlenest upgrade to #gemini and now it'***** or miss if I can turn the lights on or off. Earlier this week I also discovered "shut the living room off" no longer does just lights, but everything in the room...including the thermostat. Garbage.

• 
  Nigel Hobden (@NHNTweets) reported 11 minutes ago

  @googlenesthelp I'd prefer to keep this public so others can learn from the issue, the simple fact is Google have dropped the ball on the Hot Water side of the options in Home, scheduling isn't possible whether new or existing which makes it absolutely useless to switch form Nest to Home

• 
  Phil Humphris (@PhilHumphris) reported 15 minutes ago

  @googlenesthelp So you don't want to help me then!

• 
  JMB 📚🖍🍓 (@Jelly4lover) reported 16 minutes ago

  @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house

• 
  brn (@Von_der_Land) reported 16 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  Don J. Rude (@_RudeDude) reported 18 minutes ago

  @stevemerckel @GoogleHome @googlenesthelp I had to scrap my old (v1?) Chromecast a couple of weeks ago. It just would NOT show up with full config/control in the home app. I even tried installing some janky old revision of ho.e-wifi configurator, still failed. Now it's in the trash

• 
  Jas Hans 71 (@JasonHanson1971) reported 19 minutes ago

  @googlenesthelp my just installed nest learning thermostat Wi-Fi is not working. It will not locate any networks. I have tried to connect from the device and also connecting via Bluetooth to the app no networks show up. I have reset the nest a couple times also.

• 
  The Handlebar Gamer (@RSDCDN) reported 22 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!

• 
  Mike (@PMad99) reported 27 minutes ago

  @googlenest hey can we please fix Familiar Face Detection? Its been the worst in its class by FAR for too many years! I have to correct it every single day. Its AWFUL!

• 
  Bill Dixon (@WOsloop_ORD) reported 27 minutes ago

  @googlenest Do you still manufacture Smoke/CO2 monitors? I am having a problem with one and probably need to replace.

• 
  Carlos Moreno (@carlitosjmoreno) reported 28 minutes ago

  @googlenesthelp Hello, I'm having issues with my nest thermostat. It doesn't connect to wifi. I tried all the troubleshooting suggestions but no success. Can you please help me out? Thanks.

• 
  Packetologist (@mikeroche) reported 30 minutes ago

  @googlenesthelp The First Alert SC5 alarms are an utter piece of **** compared to the original Google Nest Smoke/CO2 alarms.

• 
  Connor Skorupski (@ConnorSkorupski) reported 30 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

• 
  Financials 4 me (@Financials4me) reported 37 minutes ago

  @madebygoogle #GoogleNest down all morning. What is the official reason and estimated resolution?

• 
  Global Fcts (@globalfcts) reported 39 minutes ago

  @googlenesthelp UPDATE YOUR STATUS PAGE YOU USELESS PIECES OF ****

• 
  Rob Gaudette 🇨🇦 (@RobGaudette) reported 40 minutes ago

  Hey @AqaraSmarthouse! I’ve been a @googlenesthelp Nest user for close to 15 years. My most recent Nest Thermostat has been disconnecting from my wifi. It’s 3 years old. Nest don’t seem to care. I have a bunch of Aqara cams, hub and lock. How’s your thermostat? Can you help?

• 
  John&Neen (@john_bingman) reported 41 minutes ago

  @googlenesthelp @madebygoogle Others have same problem… what’s up ?

• 
  Fl guy (@Thesteve4) reported 43 minutes ago

  @googlenest thermostats are the absolute worst. Whether data farming or ending a set up because the brand new batteries shipped with the unit are bad, save yourselves the trouble and get an @ecobee

• 
  54V4G3 (@L354UV4G3) reported 43 minutes ago

  @googlenesthelp fix the Nest app! I heavily rely on my Nest cams daily. I do not want the Google Home app.

• 
  (Cobra) Kai⚡️ (@YOUNGLOVE619) reported 44 minutes ago

  @googlenesthelp doorbell is showing offline, but all other cameras are working. @googlenest

• 
  Prince Adam of Eternia (parody) (@GlendaleBorn) reported 46 minutes ago

  Google Nest thermostat is such a POS product, I fkn hate it. App never works right and support won’t help. I regret buying it. I thought Google would stand behind their products, but no. $280 wasted. 🖕 @googlenesthelp

• 
  jagadeesh (@jagadeesh1099) reported 50 minutes ago

  @googlenesthelp Case 1-9343000041461 – Chromecast with Google TV hardware failure (green lines). Support site and chat broken. Need escalation please.

• 
  Raymond Snijders (@rsnijders) reported 55 minutes ago

  @googlenesthelp Resetting the Nest Mini (unplugging/plug back in) does fix the problem temporarely but somehow the Nest Mini or the Tunein app fetches new and wrong geodata location info and it refuses a new radio session for Dutch stations like Radio 10 and Radio Veronica. Will DM tomorrow.

• 
  Wayan Lee (@lee_wayan) reported 55 minutes ago

  @googlenesthelp @looplunchrun This is wrong… not working for me too