Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Online Features (17%)
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Website Down (13%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ben The Geek
(@RunAwayGeek) reported
@Google stop buying things and making them uber ****, @googlenest is shite since you took over.. ffs. Just stop.
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greyghoul
(@greyghoul3) reported
@googlenesthelp Like I said haven’t moved anything and didn’t have a single issue for two years
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Luis Ugarte
(@LuisUg_NJ) reported
@googlenesthelp @IamRachKH I’m having the same issue here. My thermostat has been constantly going offline the past few days.
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greyghoul
(@greyghoul3) reported
@googlenesthelp I have 4 outdoor cams, they go down two at a time, then pop back up anywhere from 20 mins to 2 hours later. Plus no notifications. I’ve uninstalled the App, power cycled everything to no avail.
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Tosran
(@Tosran2) reported
@googlenesthelp can you guys please for the love of god, make it possible for a NEST cam(battery) to work on the NEST app ? Ghome interface is terrible for day to day use. When you compare the two.
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Randall Hunt
(@jrhunt) reported
I’m pretty sure @googlenest could not be more infuriating setup wise. I know a lot of it is due to security but inscrutable error messages that are literally “ungoogleable” are infuriating. When I google how to trouble shoot a google product and find the answer on Reddit… oof
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Frank Biscotti
(@littlecoinbruh) reported
@googlenesthelp My Nest is showing an error message and can't connect to WiFi.
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pluto
(@hammadus) reported
@googlenesthelp I live in the United States and have the forced air. None of the HVAC techs that have come in can fix the issue. The HVAC kind of turns on without prompting and we don't really have control. The Nest unit is just saying E24 no power
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Jeremy Schertzinger
(@theschertz) reported
@jrhunt @googlenest The last straw for me was when the previous owner of our home didn’t transfer the Nest to me before the sale closed. I followed the instructions of doing a reset and the HVAC shut down completely. I had to have emergency service because completing setup required a Nest “pro”
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Gishanka Perera
(@GishankaP) reported
@googlenesthelp Why does my iPhone say that I can’t download Google Home app because of my region but my android phone has no issue?
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Adam Davenport
(@Epic_1_Adam) reported
@googlenesthelp my nest learning thermostat lost internet connection two days ago and now can't find any wifi. I have restarted router and nest and reset all settings and nothing has worked out does have a w5 error some times. What am I missing is there any way to fix it?
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Jay
(@ChilledObserver) reported
@googlenest just spent 12 hours getting unable to connect to your Google home error while setting up. Something is very glitchy. It eventually worked but I'm unhappy.
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kj_kristinjohnson
(@kjkristinjohns1) reported
@googlenesthelp $150 cancellation fee after voluntarily paying into the subscription?! Shame on you. You should also fire #JamesThomas for his poor customer service.
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TheRealEMC
(@real_emc) reported
@googlenesthelp I am experiencing an issue with my Nest Learning Thermostat 3rd Generation. It disconnected from the woofing 4 days ago. I’ve tried all of the support suggested steps but cannot get it to reconnect to the WiFi or even find any WiFi networks. Thank you for any help
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Rob
(@wea5el83) reported
@virginmedia another night of downed internet means our @googlenest cameras and doordell cam don't work all night. Consider the this if you have Nest and are thinking of getting @virginmedia . Offline from 10:20pm - 7am. Again.
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Luis Ugarte
(@LuisUg_NJ) reported
@googlenesthelp No recent changes. Home app just says thermostat is offline and to check wifi connection.
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Ahmēd
(@Abukersh) reported
Anyone got real help from @googlenesthelp regarding the Google home screen burns?
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christina
(@travelonehappy) reported
@googlenesthelp verification codes are not being sent - please look into the issue
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Tony Horne
(@evenparsc) reported
@googlenesthelp having trouble with my nest connection to WiFi , the unit is only 2 months old and no settings were changed or adjusted!!!
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Claire Scott 🇪🇺 🚲
(@missclairescott) reported
@googlenesthelp is it possible to speak to someone, I have an issue with my heatlink and need a replacement. I have been emailing to no avail.
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vijay venkataraman
(@vijayprabhuv) reported
@googlenesthelp My Nest Thermostat shows a w5 error, and does not connect to the WiFi. I have tried restart and Reset....
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Jerry Knight
(@mastedium) reported
I wonder when @googlenest will improve its camera product. It's basically the same as when it launched. Slow. Terrible UI. No intelligence. You'd expect a company like Google to give you incredibly smart, relevant updates on what's happening in your home.
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Vik Dees
(@Veekdees) reported
@googlenesthelp hey. I accidently added my parents Google wifi to my Google home. Pretty annoyed that the only way to fix it is to delete my home and start from scratch, or fly to their house and factory reset their wifi.
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RachelKHansen
(@IamRachKH) reported
@googlenesthelp my nest worked and no longer will connect to wifi. I have tried all troubleshooting and resets and it still won’t find a network. Help!
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Laura ⫩ ☘️🇮🇪☘️🇮🇪
(@lauraryan79) reported
@Hunter711111 @googlenesthelp Im having the same issue also iPhone11
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Huge Jones
(@HuwTJones) reported
@googlenesthelp apparently the app has changed over the summer and I'm locked out of my account as I've forgotten the password and it doesn't seem to want to send me a reset email. Please help.
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Fort McMurray Caper
(@fmcaperfiddle) reported
from
Wood Buffalo, Alberta
@googlenesthelp my nest thermostat has lost it’s wifi connectivity. I still see all of the networks on my phone but see none on my thermostat. Restart didn’t fix.
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pitchtuck
(@pitchtuck) reported
@googlenesthelp is there an issue with cameras today. I have rebooted , have uninstalled and reinstalled the app and have checked the filters but not picking up people , sound or anything
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Ben 😈
(@BFBJSC) reported
I’m watching football and yelled the bengals are murdering the Vikings and my google nest turns on and says I hope everything is ok. Wtf #google #googlenest
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Rob Williams
(@codeslubber) reported
Doorbell rings today, get out my iPhone and open the @googlenest app, wants me to sign in, wants me to grant it permissions, then the screen finally comes up, showing me an Amazon guy, slow as hell like it’s underwater, tap to go live, like molasses, then I go to tap to speak