Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Device Failure (16%)
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Online Features (12%)
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App Crashing (9%)
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Website Down (9%)
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Errors (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Device Failure | |
 Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down | |
| Maynard |
Online Features | |
 Calgary |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp You couldn't help when I did get through, you don't recognise your own case reference, I've been asked 3 times what's the issue (& device) & promised an answer within 24 to 48 hours circa 168 hrs ago and counting. The suspense is killing me.
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Kris
(@aHarmlessFly) reported
@googlenest @thacery1 This was 20 months ago, you going to fix it yet?
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Jules
(@julesf73) reported
@googlenesthelp Hi. Our Nest Thermostat disconnected from the wifi about 4 days ago. It says “your network may be be hidden or too far away” but we haven’t moved it. Thermostat and router rebooted to no avail. I believe this could be a known issue with the device. Please advise?
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Dave Hunt
(@davehunt26) reported
Seriously @Google ? I have @googlenest cams and for two years and my @Apple iPhone gets all the notifications before my pixel5 does. The range varies from 1-10 mins. But a google product to a google phone should never be delayed. Wtf? (This has been a problem in my mind 4 years)
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Sujay Ramaiah
(@sujayramaiah) reported
@googlenesthelp My thermostat is not able to find networks and not able to connect to the app. Tried rebooting both router and thermostat. Not working. Can you please help?
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Cornelius Hedegaard
(@Denzildk) reported
her @googlenesthelp did you guys remove the ability to ajust volumen for speaker groups in the google home app, or did i mess up a setting somewhere, because it used to be there and now it's gone. I can still do it on my nest hub, but it's a nest hub so... pls help -_-
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cabbagehead
(@_cabbagehead) reported
@googlenesthelp I have the Gen 1 Nest Thermostat. I restarted my router this morning and it seemed to help. But this appears to be an ongoing issue where the app shows it online and then offline throughout the day.
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Amir Emami Ghaffari
(@EmamiGhaffari) reported
@googlenesthelp So nobody has contacted me so far to fix the nest thermostat. We were freezing whole last night. This is the level of customer service we receive from this company. That means let customer freezes whole night and we do not care!!!
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vibrazione79
(@vibrazione79) reported
@googlenesthelp our google nest wifi stopped being connected and with google nest support we can't even pair it to the heat link, and still not able to connect it to the wife. I think the nest is faulty. Please help we have limited control over our heating in the house!
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Maciej Olszewski
(@hey_maciej) reported
@balloob Just a word of warning to everyone using a nest doorbell in a colder climate. There is a well known issue with charging the nest doorbell when it's hardwired and outside temperatures as are anywhere near 0C or below (roughly). @googlenest seems to ignore the issue.
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Kurt
(@Zeechia) reported
@googlenest My nest mini keeps losing its connection to my new Chromecast Google TV. Its your products and they can't keep a stable Bluetooth connection with each other... I thought getting the chromecast would work, since it was losing its connection withe my shield TV too. The fix?
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Kris
(@aHarmlessFly) reported
@GELighting @voteforgrant @googlenest Its been almost 2 years? You think you will fix this? I would like a refund, I have purchased about 20 lights.
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Fercho Consigli
(@ferchoarg) reported
@googlenesthelp Hi, I have my Nest Hub stucked in the grey screen with the white G after a power outage :( . I've already tried unplugging it for a while and factory resetting it but it's still the same. Is there anything I can do to unbrick it?
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Kimberly Lancaster
(@newscaster) reported
Inheriting from a previous owner is a nightmare. Trying get @googlenest to relearn is a struggle and a lengthy process. In order to get the heat to go on, you have to move out of eco mode and you can wait 2+ hours for 4 degrees of temperature.
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Seth Sherman
(@Shermanov11) reported
@googlenesthelp my nest is set to 68 but my house is only 58. I have had this problem on and off for weeks and at different times of the day. I need to manually turn off and on my furnace to start heating again. Suggestions?
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..
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Brandon Robert
(@Money__McFly) reported
@googlenesthelp We’ve tried every setting and the heat will not come on until it wants to randomly…and when it is on it doesn’t heat the house to the desired temp, it cuts off prematurely…we even turned the smart/eco function…plz help lol
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Pat Johnston
(@TheMeltingPat) reported
When I requested my video history from Google, I only needed 3 days' worth (for some reason I can't get just one specific day). They didn't send everything so I had to get it again. This time I need 12 days to find what I want. 51 folders to examine. Fix this. @googlenest
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IamYourBrotherInLaw
(@Iamurbroinlaw) reported
@googlenesthelp hi, your replacement nest you sent me now won’t connect to Wi-Fi. Please help!
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RST_
(@thatchman1) reported
I sure am about to buy an older @googlenest IQ camera instead of the latest & greatest one, because the latest one only works in the very crappy, no good very bad Google Home app. Uff. I'm disgusted.
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Lars Prakken
(@larsprakken) reported
@Dutch_Guy @nestframework @googlenest Down the hole it is.
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cabbagehead
(@_cabbagehead) reported
@googlenest @SantanaSamuels I am running into this issue. App shows the thermostat is offline but the thermostat itself is online. This is getting very annoying.
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SabunandiQaBa
(@NgupeaceMagents) reported
@googlenesthelp I keep on receiving "Your password was changed 13 hours ago" and I can't sign in on my Gmail account. Please assist.
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Absolon
(@LordDeathstrike) reported
@googlenest what is going on with everything being down
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tasneem n choudhury
(@taschoudhury) reported
from
London, England
@googlenesthelp why is Google Podcasts not an app on Chromecast with Google TV? Because the phone app on my Samsung is such a disappointment. Also when I can put my phone down, I would like to.
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp still waiting on an update. I was told 24 to 48 hrs. It's been 3 days since that and 6 days since I reported the issue to you. Why don't you just say - we have your money couldn't care less. At least I'd then know.
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Scott
(@ScottGuminy) reported
@googlenesthelp Lots of problems with Assistant on Nest Audio lately. Many commands that used to work no longer work. Specifically integration with @Logitech Harmony remote controls are completely broken. Please fix ASAP.
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Avishek Saha
(@asaha60) reported
@googlenesthelp my home Wi-Fi got changed can’t reset Wi-Fi in google nest, thermostat not working. Can anybody help? Have 6 month kid in home, it’s 39 now don’t know what vll happen in night
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PJ Prachyabrued
(@pjoregon) reported
@googlenesthelp hello googlenest, I need help with my nest thermostat. Had the thermostat for 24 months or longer and never had issues with Wi-Fi until today. I’ve tried resetting the thermostat and it didn’t find my network. I tried typing in my network and it failed. Help plz?
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Marcelo P. Lima
(@MarceloPLima) reported
@googlenest your “forgot password” function is broken. Email never comes (and no, it’s not in spam).