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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (21%)
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App Crashing (13%)
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Online Features (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Escondido |
App Crashing | |
 Chepstow |
Sign in | |
| Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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RK
(@RahK00) reported
@googlenesthelp my Nest thermostat will not connect to my wifi. I’ve reset the Nest and my router several times. My wifi is connected to everything else but won’t connect to the thermostat! Can you help please?
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AF
(@xA__Fx) reported
@googlenesthelp My Nest can’t find any networks after the 6.2-27 firmware update. Support refused to help even though they are aware of the cause of the problem. They’re response was to buy a new device.
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Bran
(@bran_tweets) reported
@googlenesthelp This happens to any camera, it’s not my wifi. It’s you buggy app. I’m going to fix it by switching to @Ubiquiti Unify Protect!
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Nate
(@nleya3) reported
@googlenesthelp nest thermostat can’t connect to Wi-Fi. Seems to be an issue with others as well. I’ve followed all the steps online including restarting my nest Wi-Fi and resetting the best thermostat but still can’t find any wifi networks.
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SSCNapoliNY
(@SSCNapoliNY) reported
@googlenesthelp My nest thermostat can’t connect to Wi-Fi. I've tried all the troubleshooting steps and nothing. It shows no network available but I have a few and no issues w/ other devices. Seems to be an issue that many others have experienced recently as well. Please help
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yangtheman
(@yangtheman) reported
@googlenesthelp In the USA. No error codes.
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Scott Marshall
(@RiggedTheGameIs) reported
@googlenest @googlenest And on top of that, it's been doing the location BS since day 1 like 8 YEARS AGO. PLEASE FIX YOUR ****** APP
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Shawn Sutton
(@TheShawwzee) reported
Playing #cloudpunk finally and just completed a mission with some guy saying about the Androids/AI taking over and stuff… …then my @googlenest decided to ask to do “something fun”. I’m shook. Send help. 👀
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Marianna Martin
(@genre_practice) reported
It has now been a week. No word. I need a working smoke detector I'm not afraid of. I need @googlenest to make this very reasonable need reality. Don't Be Evil, and help a customer out here? 6/6
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tismo74
(@iTarik) reported
@googlenesthelp I have n’est learning I purchased less than a year ago and now it saying it can’t find wifi networks. I have about 70 other devices that are connected to my wifi with no issues. I tried resetting, rebooting but nothing would make the wifi find wifi. Can you help?
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Maria Harrison
(@MariaHa30581898) reported
@googlenest @googlenesthelp I can’t log into the app,using the correct email, doesn’t recognise password, asked to reset but never receive email to reset it; check spam nothing Forums show this is a common problem that you are not sorting out; do I bin my Nest thermostat control
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rpg321《TYR》🟠 🍌
(@designedbyross) reported
@googlenesthelp Hi, we have a nest cam outdoor. I’m assuming the issue is with the app as it’s happening on multiple devices (two different iPhones) on both wifi and 4G. Tried updating and re-downloading the app, that’s all. Thanks
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armentage
(@armentage) reported
@googlenest How is it that we're still struggling to have software with anywhere near the capabilities of the old Nest apps, multiple years into the Nest/Google merger? The Google Home app is garbage, and the incompatibility between the Nest app and the newer devices sucks.
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Spend to Oblivion
(@klatoo304) reported
@googlenesthelp I’ve done all this except full factory reset. While it could be heat related being that it’s on a doorstep (sun exposure early am <30min), this has never been an issue for 4 plus years. Still goes offline around same time
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Spend to Oblivion
(@klatoo304) reported
from
Memphis, Tennessee
@googlenesthelp Nest hello (wired) goes offline twice a day, around 11a cst and 2p cst (+/- 60min or so) for the past week. Nothing else network wise has changed. Offline lasts anywhere from 2-10 min. Have attempted reset without any change. Device is 4+ hrs old maybe?
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yangtheman
(@yangtheman) reported
@googlenesthelp @googlenest My nest thermostat suddenly lost connection to wifi, won't find any wifi networks, and won't connect to the wifi network it connected prior when connecting manually. It's been working fine for 30 months. Online search shows many with the same issue.
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JamesBishop83
(@Bishop83James) reported
@googlenesthelp I’ve just DM’d you, you’ve cancelled my subscription AGAIN due to “non payment” despite paying for a year in May!? I’m currently on holiday and neighbour just told me alarm is going off!? Can you fix as a matter of urgency and ensure this doesn’t happen again!!!
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Chauhan Ashish
(@Him_Purush) reported
@googlenesthelp need help..Nest stopped responding..neither detecting Wi-Fi nor Bluetooth.
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Andrew Hawkins
(@TxPiPhi128) reported
@googlenesthelp I am having issues with the Nest not connecting to WiFi. I have tried resetting the nest and the router but it does not recognize any wifi even if very close to a mesh system. Please help.
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Rich Hansell
(@Rhansell) reported
Poor Nest.. that google acquisition just ruined the products. The @googlenest cam and the super ****** set up process when it doesn’t work - even after hard resets - and the only error is “something went wrong”. F-U. Never again with this trash
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tismo74
(@iTarik) reported
@googlenesthelp I have nest learning I purchased less than a year ago and now it saying it can’t find wifi networks. I have about 70 other devices that are connected to my wifi with no issues. I tried resetting, rebooting but nothing would make the it find wifi. Can you help?
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NM
(@naresham) reported
@Google @googlenest Can somebody please fix the bug urgently. Its irritating to keep saying OK GOOGLE-STOP after every alarm or timer goes off because the speaker now since some days ignores the STOP command. No Rocket Science here 😢
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Rob Commarota
(@robcom99) reported
@googlenesthelp My Nest Display-3.7 (6.2-27) lost the wireless network and can’t see any wireless networks available. I have tried restarting my wireless router and the Nest unit several times also reset the Nest. Battery voltage is fine. Can you help?
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Archibald Key
(@KeyArchibald) reported
@verge Why would anyone buy a overpriced @googlenest product with their poor record?
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Marianna Martin
(@genre_practice) reported
I finally locate a number to talk to @googlenest about my ordeal a few days later. Dude I speak to is nice, but we are having trouble understanding each other. He recommends I throw out my stupidly expensive device that could have caused untold damage and replace. 4/6
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Albags 🇬🇧🇺🇦
(@albags_2002) reported
@sfeld7 @googlenesthelp Does Nest display show WiFi networks it sees? Yours not in it? Of the WiFi in an issue I had, 2.4G in UK, the wireless channel number was too high. When I changed it, Nest saw it. Also, the router settings should include the normal (slow speed bands, not just the highest)
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AF
(@xA__Fx) reported
@ACakes20 @googlenesthelp It’s a known issue they refuse to fix. The 6.2-27 firmware update causes the issue. You can search the forums for other people with the same problem.
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Suazo
(@Suazo_PR) reported
@googlenesthelp @rynterry1 You’ve been pretty much providing the same response for the past 2.5 years… are you going to work on a fix or not? this seems like a fairly straightforward problem to solve as all it requires is either an updated app with google sign in or some backend updates.
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Paytah
(@payytah) reported
Hey @googlenest , your garbage speakers won't stay connected to a Wifi 6 Router. And before you even say it (like your other "tech" people ), it's not a range or interference thing. My 5 yr old router worked, your speakers don't like modern mesh networks.
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McGavin
(@NFT_Shooter) reported
@googlenest battery camera is trash U guys really made the newer product worse. Only works in the google home app which is terrible and the battery life sucks. I installed it literally 2 days ago and already at 80% Deff going to be replacing this soon