Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (29%)
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Sign in (22%)
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Online Features (20%)
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Website Down (13%)
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App Crashing (9%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Helendale |
Device Failure | |
| New Castle |
Device Failure | |
| Phoenix |
Online Features | |
| Youngstown |
Errors | |
| Saint Paul |
Device Failure | |
 Wednesbury |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kristy
(@KristyKay5) reported
@googlenesthelp I have Nest Learning Thermostat. App shows no data after Jan 21. If I login via web, History says "Welcome to Energy History. Check back tomorrow". I'm not the only one with this issue so I am assuming it is a problem on your side. Look forward to seeing a fix.
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Elizabeth Greiner - stay home
(@elizgreiner11) reported
@googlenesthelp My nest history is missing for the last three days. On the app and browser. It looks like others are having this problem. Can you address this?
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Mo
(@YilmazMo) reported
@googlenesthelp hi can you please with my 3rd gen thermostat? The heat link connection is down. I've done a hard reset and the light on the heat link is blue
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NICHOLA
(@nichrey35) reported
@googlenesthelp Google nest has disappeared from my home group. And have had no heating. It looks like my home group is no longer listed either. Can u help?
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Gang__Green
(@gang__green) reported
@KristyKay5 @googlenesthelp Same issue here
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Austin.
(@aje4789) reported
@googlenest Will not find any networks. I’ve reset to factory defaults and gone through all the troubleshooting with one of your agents. Seems like it’s a known issue based on what I’m reading all over the internet. Unfortunately I’m out of warranty.
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Geovanny Henein
(@GeovannyHenein) reported
@googlenesthelp my nest thermostat 3rd generation WiFi is dead I can’t see any network, I tried resetting the system and everything. Still didn’t work. Please help
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Dan van Tan
(@danvan_tan) reported
@googlenest It's happening when I CAST YouTube Music to any Google device - I have 2x Max, 2x Mini, a Hub & a TV. Shuffle is broken on all of them. Whatever device I cast from.Just when casting. If I use Bluetooth on any device shuffle is ok.
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp Two Nest Learning Thermostats (3rd gen) have given me the w5 Wifi error. I have gone through the steps to restart, reset wifi and reset the whole thing with no luck. Help!
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Nephi Wright
(@nephiw) reported
In December I bought a new @googlenest learning thermostat from the Google Store. When connected and installed it repeatedly reboots every 5 to 10 minutes. I hired a certified nest installer to make sure I did everything correctly. I did. The problem was unsolved.
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Kristy
(@KristyKay5) reported
@kdrlwilliams @googlenesthelp I agree 100%!! I refuse to participate in their troubleshooting steps since it's clearly an issue on their side. I've learned from past experiences that it just ends up frustrating me and making me angry.
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Grant W
(@GrantWoolway) reported
@googlenesthelp Hi, our Nest thermostat has stopped showing any history. It still has the details on the thermostat but not on the app. Can you help?
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BuildPath
(@BuildPath) reported
@googlenesthelp my nest thermostat wifi is dead. Cant detect any networks anymore. I reset it but it didn't help. Please help
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Richard Glover
(@richard_glover) reported
@googlenesthelp Is there a solution to the problem? Seems quite widespread by all the tweets about it.
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Kaitlyn C.
(@kaitlyn1526) reported
@Shaenei @googlenest Mine is like this too. Is there a fix coming?
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NICHOLA
(@nichrey35) reported
@googlenest is @Google or @googlenest down. For some reason my home groups been Removed from my home and my thermostat is linked to it. So currently have no heating.
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Tom Caton
(@HThomasCaton) reported
@googlenest That worked with my wife's account o was able to do that but my none of my children's accounts will sign in that way...
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Kim Williams
(@kdrlwilliams) reported
@googlenesthelp regarding the Nest Thermostat, I’m having the same issue as well- No energy history. I’m chiming in because this is CLEARLY a Google Nest issue, many have the exact same problem. Respectfully, please simply acknowledge the issue on the Google side & fix. Thanks
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John Smith
(@jsmithsthename) reported
@googlenest I’ve had my nest learning thermostat for about 5 years. Out of nowhere it is showing an indoor temperature reading 5 degrees higher than the actual indoor temperature (I have a thermometer next to the thermostat). How do I fix this
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.
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Robert Remick
(@apfire21) reported
@googlenesthelp my nest thermostat is not connecting to wifi. I've tried resetting everything along with a factory reset. Still not working
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Nephi Wright
(@nephiw) reported
If you know me, you know how strongly I have supported @Google with mail, drive, music, video, youtube, nest, pixel, voice, etc. Recently @googlenesthelp has all but destroyed my trust. My $250 nest thermostat is broken out of the box and I am $600 into correcting this.
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Jonathan Rawle
(@rawlejon) reported
@googlenest @dt02400 I have the same issue, and so do many people in the UK on Twitter and elsewhere. History disappeared 3 days ago. Clearly an issue with your servers and not with individual thermostats so please fix it rather than blame customers' setups!
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Douglas Salz
(@dmsalz1978) reported
@googlenest It’s been installed for over 2 years and I’ve noticed the issue for approximately 2 weeks now but could be longer.
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Austin.
(@aje4789) reported
@googlenest (Cont) Ironically this thermostat is a warranty replacement for the same issue a few years ago.
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Ashley Perssico
(@AshleyPerssico) reported
@googlenest @dt02400 Jumping in to echo @rawlejon and Dave. Nest user here in Massachusetts, USA. My iPhone shows Wednesday Jan 20 as the last day of history, my SO’s shows Thursday Jan 21 (or DID… until he restarted his phone and now it’s showing NOTHING in history). Clearly a server/cloud issue.
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Jonathan Rawle
(@rawlejon) reported
@Bigbadbaz3 @googlenest It seems to be a general problem with Google Nest's servers. I and many people in the UK have the same issue. History disappeared 3 days ago. It's not a problem with your new thermostats. Google need to fix their server issue!
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Jeff
(@UseJeff) reported
@adamlaiacano @googlenest Also linking them to a subscription is also a nightmare. Especially when you move or introduce a new hardwares in to the eco system
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Elizabeth Greiner - stay home
(@elizgreiner11) reported
@googlenesthelp I've done all of this. You clearly have a bigger issue if many many other people are having the same issue...
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Kristy
(@KristyKay5) reported
@markrowe84 @googlenesthelp I'm having the same issue. No data since Jan 21 on the app.