Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (11%)
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App Crashing (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Sherer
(@thrash4life) reported
@googlenest Hi Google it’s been about a month and a half. Is there a fix expected by the end of the year?
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Mike Diamond
(@MADiamond) reported
@googlenesthelp Your phone and email support has been atrocious. Sent wrong replacement item, been 2 weeks and haven’t sent right item, now threatening to charge me for wrong replacement even though I shipped and still in transit. DM me with someone who can actually help
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Just Paul
(@doghandleruk) reported
@googlenest Been happening since almost day 1. Tried: Rebooting Chromecast Rebooting Soundbar Rebooting TV Changing source One of the above will normally resolve until next time. It feels like a sync/refresh rate issue, but all devices & cables are capable of full 4k 60hz
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Adam Adam Bo Badam
(@27h3max_yo) reported
@googlenest I just don't know what this is a new issue.
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byWilliamLeigh
(@byWilliamLeigh) reported
Nest WiFi does NOT work. I’ve exhausted all options and resources to rectify the problem to no avail. @googlenesthelp can you please send me a replacement unit.
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Roberto Cosenza
(@robcos) reported
@googlenest Purchased in September but in use since March. Issue started a couple of days ago
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HairCutsDontLie
(@HairCutsDontLie) reported
@googlenesthelp My door bell failed and was replaced under warranty. I have the Gen 1 Nest Aware for $50/yr. I contacted support and told me the only option is to cancel my subscription and subscribe to the newer plan for the replacement which costs more. Terrible policy!
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Urmil Shroff
(@urmilshroff) reported
from
Thāne, State of Mahārāshtra
@googlenest I haven't noticed the issue for a few days, will get back if I do.
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Jeremy
(@kleppejm) reported
@googlenesthelp Nest thermostat E lost WiFi connection and will not reconnect - “No networks found yet”. Bought in May 2020, issue started shortly thereafter. Tried resetting WiFi (home and on nest) and reset the nest itself. No luck. Hope you can help!
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David Joo
(@davehjoo) reported
@googlenest why is your app so bad?! It’s barely usable. @Google
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Jeff
(@PrimeBot82) reported
@googlenesthelp Need help my wife has not been able to log in on her nest app for 3 days she has an iphone 11 pro
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Nathan Vance
(@NathanVance1) reported
from
Trophy Club, Texas
@googlenesthelp Hi, I am in the USA. This has been going on for a year. I’ve fixed it before by doing a hard reset on the advice of your support before, but it only worked for about a month before the problem intermittently popped up again
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Xanthe Dawson
(@xthecurlywurly) reported
@googlenest help! Two kids under 5 and no heating and it is cold! The heatlink of the gen2 thermostat is not connecting despite a factory reset and pulsing blue lights! Helppppp! No idea what we do next, we can’t heat out house and in the uk in winter....
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संतोष 🇮🇳
(@SantoshKu77) reported
@googlenesthelp @Google @GoogleIndia plz help me. I forgot my password to my Gmail account. I'm trying to sign in to my new device but your two factor authentication is not allowing me to reset my password. I need my Gmail account coz it has some important data in it. Please help me.
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mohsin
(@mohsin71189901) reported
@googlenesthelp Hi, for over a month my google nest has been showing a w5 error code. This has been factory reset and reset. Wifi router reset, for some reason uninstalled the all and downloaded it again. Can some please help.
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Douglas Evans
(@mrdwevans) reported
@googlenest @PaddyWV It is to try and force people to subscribe to YouTube music, which you shouldn't do. If I wanted music subscription I would use Spotify. Cancelled plans to buy any more Google speakers of the back of this decision by Google. The quicker YouTube music gets wound down the better.
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John
(@John85754737) reported
@googlenest replacement nest thermostat worked fine for months .Today dropped wifi and will not find any networks. Same issue as old thermo. spent many hours over many days in June before you sent a replacement. I have restarted,reset,entered wifi name/pw. Help!
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Jude Niro Abeyeratne
(@jude_niro) reported
@googlenest Hi, sorry for the late reply, I've been enjoying the Chromecast and was waiting for the weekend to do the factory reset. Same issue. Only detects 4K 30Hz on my LG E6 and is quite problematic with my Denon X7200WA - it doesn't go beyond 1080p 60Hz and doesn't detect audio formats.
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David Kelly
(@davidhkelly) reported
@googlenesthelp how can the hot water show “off” on the app at a moment when it is set to on per the schedule ?? Have had nothing but trouble with this so far
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Jens Reimann
(@ctron) reported
@googlenest Shopping list is a mess: shared lists are broken. It still can't delete entries, or be easily opened on a mobile phone. Turning on lights for a room turns on lights in the wrong room 50% of the time. Anyway, most requests get answered with "I don't know how I can help".
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Guy Fletcher
(@Guy_fletcher_) reported
@googlenesthelp I’m still waiting for emails to set up a replacement for a broken heat link. Has been nearly 36 hours now since I was told I’d get this email.
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Melody Catchpole
(@MelodyCatch) reported
@googlenesthelp my learning thermostat has a black screen. The green light is flashing but it’s non responsive. I’ve tried resetting it as per troubleshooting guide. My phone app just says it’s offline.
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katwa🌸
(@kwarr0) reported
@googlenest my mini won’t boot up, respond to a command, and only has 2 white dots on it.. help!
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John Howie
(@johnabhowie) reported
@googlenest Unfortunately, the issue is still there. Disconnected from the WiFi and showing low battery. Tried fault finding online with no success. Any suggestions?
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Melody Catchpole
(@MelodyCatch) reported
@googlenest my learning thermostat has stopped working after just a couple of months. Flashing green light but blank screen. I’ve tried resetting it as suggested but nothing works. Help!
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V Shukla
(@vshukl) reported
@googlenest So, are you going to fix it or not?
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sarcastic canadian ☘️
(@SarcasticCan) reported
@googlenest Too bad you have like nothing on sale ever...
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संतोष 🇮🇳
(@SantoshKu77) reported
@googlenest @Google @GoogleIndia plz help me. I forgot my password to my Gmail account. I'm trying to sign in to my new device but your two factor authentication is not allowing me to reset my password. I need my Gmail account coz it has some important data in it. Please help me.
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John Howie
(@johnabhowie) reported
@googlenest Just noticed a half hour ago. All other Nest devices are online. So the issue looks to be with the thermostat.
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Gautham
(@engeetham) reported
@googlenest Seriously? You don't even consider that your loss of service and inability to produce video recording for the period when your service went down, isn't worthy of a discussion? It's not so much the $ that's important here. Your brush off, is taking your customer for granted!