Google Nest status: device issues and outage reports
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Full Outage Map
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (41%)
- Device Failure (22%)
- Website Down (19%)
- App Crashing (9%)
- Errors (6%)
- Online Features (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dallas
|
Device Failure | 4 days ago |
 Montataire
|
Device Failure | 7 days ago |
 Kitchener
|
Device Failure | 9 days ago |
 Brentwood
|
Website Down | 14 days ago |
|
Wesley Chapel
|
Device Failure | 30 days ago |
|
Sandusky
|
Device Failure | 30 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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brn (@Von_der_Land) reported**** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.
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Kimber (@KimberA777) reported@chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.
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rabbitinnh (@Rabinnh) reported@googlenesthelp It's pretty obvious that your service is down since all these people are reporting it so it's not just me. You're returning 503 errors from a desktop. You guys don't seem to be too on top of things.
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Kevin (@McNamara_Group) reported@googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.
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Kyle Field (@mrkylefield) reported from Montalvo, CaliforniaI can't wait until somebody replaces the garbage Google puts on its nest devices with @xai's @grok. It's frustrating having @googlenest hardware in the house when it's effectively useless for anything other than playing music and playing a slideshow of my photos.
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Wayne (@whiskey__wayne) reported@zerohedge @googlenest @Google Dude, you have 2.5 million followers and you posted about this **** publicly, notifying everyone of your activity. Doing everything for clout.
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Vicki Russell (@VickiRussell62) reportedHey @AmazonAustralia I purchased a Google Nest and I have been sent a European plug. It will not work in an Australia and your site is not allowing me to replace it. Your chat bot did not help either. How do I get this exchanged so I can use it? @googlenesthelp
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The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported@JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.
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brn (@Von_der_Land) reportedGoing forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest
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Captain Cuddles (@CaptainCuddles4) reported@googlenesthelp thanks for nothing google support. I did everything your support told me, on the phone for nearly 2 hours with them, all for them to tell me there’s nothing they can do, but wouldn’t admit the device is the issue… I’m done with google.
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cesar (@Ceedizzy1) reported@googlenesthelp I need help, my nest thermostat lost wifi and I did everything and can't get it to work again. The thermostat works but no wifi connectivity. Did a reset , reset account connections, rebooted modem and router. PLEASE HELP!!
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John (@TheKramalan) reported@sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!
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Ricky D (@Disisr) reported@Google @googlenest i have to say: you cust. ser. is very poor. I have been dealing with an issue since Monday and 2day is Friday and still not resolved. I have been on the phone everyday to be transferred from person to person or disconnected and still dont have a resolution.
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Bill Dixon (@WOsloop_ORD) reported@googlenest Do you still manufacture Smoke/CO2 monitors? I am having a problem with one and probably need to replace.
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Prabhnoor Singh (@Prabhnoor0007) reported@googlenesthelp @suzfly Hi. I need help with my nest thermostat
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𝐇𝐀𝐈𝐋𝐒 (@ahails) reportedWhat’s that go with Radio App not working on @googlenest this week! Anyone else having the same issue? #radioapp
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Jared (@Jared4692002) reported@googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.
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Meny Ventura (@IamMenyfresh) reported@googlenesthelp are y’all down in the US?
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Judith Baumel (@JudithBaumel) reported@VerizonSupport After a tech did something to my router ("cleaned things up") all my @googlenesthelp products can't connect to home internet. I've called, gotten no help but why have you closed my case?
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scrub (@scrub_i_am) reported@googlenest @madebygoogle why am I being billed for subscriptions I cannot cancel? Unable to cancel thru Nest app, Nest website, Google Account. Says I have no subscriptions yet I’m being billed for $240. I disputed it with my CC and requested a chargeback. Can someone please figure out wtf is going on?
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🐐 (@MultigunFun) reported@zerohedge @googlenest @Google maybe all your federal offenses trying to hack it triggered a shut down
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Leslie 🏳️🌈 (@madetea) reportedHey @googlenest - your app is the worst ever. Switching to Hive immediately.
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Jason (@JasonKatz633411) reported@googlenest both of my nest temperature sensors disconnected in the middle of the night. I've gone through all the troubleshooting to reconnect. They get added to my account but perpetually show no connection. Is this part of a larger outage? Can you assist?
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brn (@Von_der_Land) reported**** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.
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Julian Pompeo (@julian_pompeo) reported@googlenest if you are going to replace a product at-least do it with something worth of buying. The first alert SC5 is a terrible replacement for the nest protect.
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M A X 1 3 8 2 .com (@MaxModz1382) reported@zerohedge @googlenest @Google Probably blocked it because the amount of sign in attempts 🙄 Don't blame them
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Ramesh Nukala (@rameshnukala) reported@googlenesthelp I have google mesh routers & every few months I’m having trouble with accessing internet. When I contact the customer care, only solution I get is reset router. Resulting in a new network name and setting up a new password on all the 50 +devices. VeryFrustrating
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Angel (@AngelOf1764) reported@Gardyloo_Alert Every man should have a camera facing their door and living area, not wifi but micro sd or usb thumb drive to protect themselves from bad people like this woman. **** like @googlenest from @Google goes to from cloud and they use it for their ai and spying on you, the evil cloud
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Shaggy Scurge (@ShaggyScurge) reported@googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards
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Nicholas Houston (@nichouston) reportedyo @googlenest every time you turn up my a/c when im gone and i come home to a warm house, i crank that **** way down to cancel out your woke climate change bs, how bout you tell your executives to turn in their private jets!!!!