Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Website Down (21%)
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Online Features (10%)
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App Crashing (10%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rohan Budhiraja
(@RohanBudhirajaa) reported
@googlenesthelp Still nothing shows up on my nest connect. I think it’s faulty. The worst part is, it never worked and I have given up on it. Just use the lock to open with a codex so a hell lot of money going to garbage since it never worked 😕
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John Ee
(@heyJohnEe) reported
Locked out of my Adsense and all Google products just bc I changed phone numbers and can’t auth via 2fa. Backup codes and recovery emails were never set up back in the days when it wasn’t required. Dunno what to do at this point 😢 😭 @gmail @googlenesthelp @AdSense pls help
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Yekki
(@Yekki_1) reported
@Scott_Helme @googlenest I had problems similar to this and there was a thing on their help page about it being a known issue. I got a free replacement within 1/2 days and it's worked perfectly since then!
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Scott Young
(@Sc0ttY0ung) reported
@madebygoogle @googlenesthelp should have noted it's error h71
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TChals
(@TamarChals) reported
@googlenesthelp We’re in the US and have dealt with hours and hours of technicians. Very frustrating and quite frankly, shocked with the inability to problem solve and get back to your customers
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Rahim Jina 🇺🇦
(@rahimjina) reported
@Scott_Helme @googlenest YES! Happened me 6 months ago. H72 was my error, but could be related. Basically my heat link died. Is the light on on your HL? Mine was off, I called nest support and they were really good - known hardware issue
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(((Witz)))
(@aj_witz) reported
@googlenesthelp I need assistance with my Nest Doorbell. Help site said if I used the call option I’d be speaking to someone in 1 minute. I’ve been on hold for quite some time. What’s the deal? It won’t even let me try the live chat now so I’m stuck on hold…
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ayaonama
(@ayaonama) reported
@googlenesthelp google i have a account that has been hacked i know the gmail Address and latent password. The hacker has changed my password and my recovery Address. Its now impossbild for me to log in. I can't find anny help from your support website nor find a way to mail you.
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Philip Haywood
(@philntheblank_) reported
@googlenesthelp No error message. Simply can’t click on my Google account. It shows up but when clicked nothing happens
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katie kidd
(@kjkidd11) reported
@googlenesthelp I am having trouble connecting my nest doorbell to my WiFi. We have tried all the troubleshooting tips and I can not get it to connect. It’s a brand new doorbell.
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Peter
(@WackoMedia) reported
@That_SciFi_Guy @googlenest I want to say "computer" so bad. why won't they let me, Leo? Why do they want to make me sad?
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WealthSquad Obando
(@MisterObando) reported
@googlenest I am having trouble setting up a Nest and I’ve tried multiple times; Reset the nest itself, reboot router, reboot router + change wifi password, change Nest’s battery. I get the same error, Something went wrong please reset router. Help 🙏🏼
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Paul Lomax
(@PaulLomax) reported
@Scott_Helme @googlenest Mine did this a while ago. I can’t remember if I did something to fix it or if it resolved itself. But it did my nut in at the time. Been fine for a while. But I switched to Tado for our other boiler. It has its flaws too but a lot cheaper & can self install.
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Ruchi Behl
(@BehlRuchi) reported
@googlenesthelp terrible experience when we needed nest the most during my second delivery. Nest didn't let us add our backup care to it and now just stopped working.
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Gen Ness
(@generic5555) reported
@googlenesthelp The good news is a got a working replacement. The bad news is I've been charged for it. I want to return the defective thermostat, but Nest will not furnish a working fedex label. The original fedex label furnished was never usable or has expired. This whole support thing is scam
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Ruchi Behl
(@BehlRuchi) reported
@googlenesthelp @googlenest The reply was fairly insufficient. Help center articles and requests to troubleshoot when not at home.
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Callum Green
(@MrCLGREEN94) reported
@Scott_Helme @googlenest Google sent a email a few weeks back about getting the link replaced on mine for free apparently their is a issue that causes that, mine does the same. You might want to talk to Google Support.
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Scott Young
(@Sc0ttY0ung) reported
@madebygoogle @googlenesthelp Hey guys over the last several months my 3rd Gen Nest randomly disconnects from the heatlink. Nothing has changed except these disconnects. Have re-paired, reset etc. Have heard there may be a known issue?
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Patrick Campbell
(@0ne_ca11ed_pat) reported
@Scott_Helme @googlenest Had some recent issues myself. On the back side there is a micro usb. I plugged it in for a good 8 hours and been 💯 again. Not saying it will fix anything but worth a shot?
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Keith McMenamin
(@PhillyKeith) reported
@googlenesthelp can you help me find the best solution to bring reliable wifi to all areas of an old, 8500 square foot historical building with thick walls? Many rooms. One Google Nest router and a bunch of access points enough to get it down? #wifi
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「𝗠𝗮𝗿𝗰𝗼」🐕🚶🏼
(@marcodavids) reported
@Scott_Helme @googlenest Does the Heat Link still have the power LED on? Mine broke a while back. It's was a known issue (a single diode that malfunctions). Google replaced mine (even though it was just out of warranty.
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Nate Taylor
(@taylonr) reported
@googlenest won't show any videos for the events it recorded (like a person on my porch) Spent the first hour of support chat on a wild goose chase through the app (hint: it's not the app's issue) Just made it to level 2 support let's see how this goes.
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Sriram Boppana
(@sboppana) reported
@googlenesthelp My 3rd gen nest thermostat went offline while I was out of town traveling. After coming come, I followed the various troubleshooting steps the nest help guide provided, However it is still not connected to the internet. Please help.
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Scott Helme
(@Scott_Helme) reported
@Yekki_1 @googlenest Got a link to the help page or something I can search for? I’m not seeing anything like that!
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krazytoo100
(@krazytoo100) reported
@googlenesthelp Both my Nest Cams Indoor and my Nest Cam Outdoor cameras do this. The Outdoor one is THE WORST! Every night starting 6:45/7:00 it starts spinning and goes off/on multiple times for hours. I notice it does it during the day as well and I have two WiFi extenders!
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Da Bears 1985
(@dabearsfan1985_) reported
@googlenesthelp my nest cam outdoor with floodlight lost connection to the internet and I need help getting it back online. I can’t find any QR codes or digits that are supposed to be there according to your website. I’ve tried everything, please help
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Mitch🫡
(@MitchTheBailey) reported
Switched from Arlo to @googlenest and nest does not capture video or let me see live video 80% of the time wtf
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Paul Lomax
(@PaulLomax) reported
@Scott_Helme @googlenest Ah. I had a secondary issue which turned out to be a software bug they just couldn’t be bothered fixing to do with hot water schedules. I think my fix for the heatlink was moving a wifi mesh node (google nest too ironically) further away from the thermostat.
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Ben Woodford
(@IrregularExpr) reported
@Scott_Helme @googlenest We’re quite happy with our Tado setup, especially as they do smart radiator valves which has taken our gas usage down to half the national average due to lots of scheduling and tweaking
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Jeff
(@Dadhatescats) reported
@googlenesthelp one of my thermostats won't connect to wifi as of today. My other thermostats connect fine. Says no networks found yet on this unit. Reset doesn't help. Reboot router doesn't help