Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Device Failure (80%)
• App Crashing (20%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
New Delhi	Device Failure	5 days ago
Oak Lawn	App Crashing	2 months ago
Morton Grove	Device Failure	3 months ago
Boston	Device Failure	3 months ago
Federal Way	Device Failure	3 months ago
Riverside	Sign in	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ABow (@Xeodus3) reported 9 minutes ago

  @googlenesthelp thanks for the terrible experience. I will be getting rid of my google home camera and will go with a new service that values their customers and don't steal their money.

• 
  brn (@Von_der_Land) reported 12 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  Eric Simpson (@ericjaysimpson) reported 13 minutes ago

  @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???

• 
  An Observer (@eyes_west) reported 15 minutes ago

  @googlenest fix your app

• 
  Sircoynie 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sircoynie) reported 19 minutes ago

  @googlenest my nest is connected to the internet but app showing it as offline?

• 
  Melody Catchpole (@MelodyCatch) reported 20 minutes ago

  @madebygoogle So i DM you as requested but you still haven’t solved my problem - where in the uk can i get a new thermostat so i dont have to replace my whole system? Awful product @madebygoogle @googlenesthelp and even worse customer service!

• 
  Green 6382 (@DbeanB51341) reported 22 minutes ago

  @zerohedge @googlenest @Google Why did you ask the ******* FBI for help genius?

• 
  KariArayot כארי (@KariArayot) reported 23 minutes ago

  Since @Google tookover @googlenest the service is garbage.

• 
  Barron (@mobn28) reported 24 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  Jason Lamer (@NotasLame24) reported 26 minutes ago

  @googlenesthelp any idea why my nest doorbell keeps restarting? Currently plugged into my wall. Went offline 2 weeks ago and never came back online. thanks! #help #googlenest

• 
  Beach Cafe (@BeachCafeNYC) reported 27 minutes ago

  @googlenest Please do not buy these Google Nest Cameras. They do not offer live over the phone technical support. If cameras fail you’re out of luck. Terrible Service

• 
  Beef Jerky (@Farr351226) reported 29 minutes ago

  @cotywithaT_ @googlenest @madebygoogle The thing I found work, the best was to unplug it and leave it unplugged for a week and it worked better but still not reliable enough for what you want a camera to be and my other two cameras that I didn’t update still work well Google sucks and did nothing to help

• 
  Non-Linear (@nonlinear_james) reported 30 minutes ago

  Hey @googlenest my smoke alarms are less than 2 years old and you marketed them as 10 year alarms. **** YOU EITH YOUR EXPIRING SOON BULLSHIT. I smell class action incoming.

• 
  Shaggy Scurge (@ShaggyScurge) reported 31 minutes ago

  @googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards

• 
  andytami (@andytami) reported 34 minutes ago

  @googlenest when will you fix your terrible video playback system. I wish I never migrated from nest. No rewind from a live video? Seems archaic.

• 
  Manan Patel (@MaNaN94127) reported 34 minutes ago

  @googlenesthelp i have google nest 3rd gen. When i bought it was connecting to wifi easily. However, all of sudden it stopped connecting. I jave tried all possible troubleshooting for the nest to connect to wifi, still cannot connect. Please help

• 
  🦣🤙Paul Cherrington 🍒🇺🇦🤙🦣 (@PaulCherrington) reported 34 minutes ago

  @GoogleHome @googlenesthelp It's my thermostat. I don't pay a subscription and don't need help with what I set it at. Imagine if Ford shifted your car from drive to 3rd because they felt you didn't need to be in that gear. Would you be OK with that?

• 
  quad (@djquadrillion) reported 37 minutes ago

  @googlenesthelp @looplunchrun The dashboard says everything is fine but users here are reporting outages and on down detector… why is the page saying all is good when it’s clear that isn’t the case?

• 
  Robert Chambers (@robbierooms) reported 37 minutes ago

  @googlenesthelp @JuliaYetter I’m having a similar issue, please help?

• 
  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 39 minutes ago

  @googlenest what is going on? I can’t login

• 
  Teah ❤️⛹🏽‍♀️ (@LuvAndBball) reported 39 minutes ago

  @googlenesthelp hello! I have a friend in need of assistance with his nest thermostat. Could someone help!?

• 
  Staccato (@scgerber) reported 41 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle

• 
  brn (@Von_der_Land) reported 41 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  ✂️🧵🪡😵‍💫 (@tensmoonwalk) reported 42 minutes ago

  No home owners are going to see this but I am still going to scream into the void: do not replace your working but ugly 1980s or 90s thermostats for a @googlenest thermostat. They are garbage.

• 
  Robert E. Loser. (@Gargen123) reported 45 minutes ago

  @zerohedge @googlenest @Google I’m sure people constantly trying to login didn’t lock it or anything. Come on.

• 
  Prince Adam of Eternia (parody) (@GlendaleBorn) reported 51 minutes ago

  Google Nest thermostat is such a POS product, I fkn hate it. App never works right and support won’t help. I regret buying it. I thought Google would stand behind their products, but no. $280 wasted. 🖕 @googlenesthelp

• 
  Rob Williams (@codeslubber) reported 54 minutes ago

  @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.

• 
  abhishek gupta (@guptab02) reported 54 minutes ago

  @googlenest it is really sad to see.. Google doesn't provide any support for damaged nest devices after warranty period.. And there are no stores as well who can look and fix it..

• 
  Wayne (@whiskey__wayne) reported 60 minutes ago

  @zerohedge @googlenest @Google Dude, you have 2.5 million followers and you posted about this **** publicly, notifying everyone of your activity. Doing everything for clout.

• 
  Sircoynie 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sircoynie) reported 1 hour ago

  @googlenesthelp my thermostat is connected to the internet but is showing as offline in the app?