Google Nest status: device issues and outage reports
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Full Outage Map
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (41%)
- Website Down (22%)
- App Crashing (14%)
- Online Features (8%)
- Errors (8%)
- Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa
|
Errors | 9 days ago |
|
Escondido
|
App Crashing | 12 days ago |
 Chepstow
|
Sign in | 26 days ago |
|
Lincoln
|
App Crashing | 27 days ago |
 Tequisquiapan
|
Sign in | 29 days ago |
 Rödermark
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Fleck (@fleckd) reported@googlenest I have two Google WiFi mesh routers covering my house. The devices are directly between them. The issue is even after set up, I could control one bulb and not the other and then that would change. That's not a reliable enough experience.
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Matt Porter (@mattporta11) reported@googlenest The replacement thermostat as we were preparing to move so we took the broken one with us to our new home as we had no return label. I forgot to address this issue. Now, about one year later, again, buy new house, buy 2 thermostats for it. One breaks in less than a year. Nest
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Vex Mage (@dosmage) reported from Vandenberg Village, California@googlenest Hi, they're 1st gen sticks. One of the TVs is a 2020 with built-in Chromecast. Another one is a 2015 built-in Chromecast. Google Home audibly reports them being offline when I ask to turn on a specific room, for example 'livingroom on' results in 6 lights turning on and 2 offline
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DJB (@RabiDBadgeR87) reported@aje4789 @ecobee @googlenest I am an HVAC technician. Trust me, Nests are straight up trash. You would be alot happier with an Ecobee.
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Pete Lindgren (@halfkxsquared) reported@googlenest The only glimmer of any response is that the pace of flashing changes when I'm actually holding the button down. Usually, the rhythm is O (2sec), W (1sec), O(2sec). When I hold the button it is W (3sec), O (2sec), W(3sec). But as soon as I release, it resumes original rhythm.
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Adso of Melk (@PalimpsestMan) reported@googlenest Powered everything down, powered back up nothing.
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iamfreshy2010 (@iamfreshy2010) reported@richproduce89 @googlenest I am having the same issue
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Pete Lindgren (@halfkxsquared) reported@googlenest thanks for replying. I've removed and replaced power, I've tried adding as a new device in Home app (it doesn't get found at all), I've tried all manner of ways of holding the button down but the orange-white-orange resumes as soon as I release so doesn't appear to factory reset.
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Adso of Melk (@PalimpsestMan) reported@googlenest Honestly I think the problem is the Sony TV, but it is hard to be certain without a lot more effort.
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I am a real human in Brooklyn (@Brooklynwatch) reported@googlenesthelp Any problems in NYC? App not working.
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Anthony (@Science_Anthony) reported@googlenesthelp Please help! It's January in New York and my Nest Thermostat will not talk to wifi. 🥶 I have another one downstairs and it seems a dozen hotspots. I think we're sleeping downstairs tonight. I've tried everything!
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Pete Lindgren (@halfkxsquared) reported@googlenest Sorry - I can see I was ambiguous above. I got a power supply from a chromecast audio that I knew to be working. I tried it in the chromecast that is not working, and it had no impact. Still orange-white-orange.
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EmmanuelLeon (@eleon_82) reported@madebygoogle @googlenest I have about 30 devices and have terrible service. Contacted customer service and that is even worse. 2 months trying to get this resolved with no end in sight.
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iambobmae == ⚡🚗 + ⭐📡 + 🧢 (@iambobmae) reported from Stockton, California@googlenesthelp I'm having issue with my nest thermostat. it's not able to connect to my wifi. i follow a couple trouble shoot steps and it still not connect to my router. I've reset my router and the nest. please advise
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Vex Mage (@dosmage) reported from Vandenberg Village, California@googlenest This is a sudden change in Google Home's cloud logic. It started yesterday. Before yesterday she never reported Chromecasts as offline when they don't have power.
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Hard2knock (@HARD2KN0CK) reported@Brooklynwatch @googlenesthelp Yeap not working on my end as well...
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Maureen D (@MaureenDorsen) reported@googlenesthelp what is up with the e183 error on the Google nest thermostat?
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Dustin Dominiak (@Dustin_Dominiak) reported@googlenest Also @googlenest it's funny you mention wifi, as this thermostat can't find my wifi network. It says it can't find any wifi network, which is weird because the other 30 devices I have find/connect without any issue
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🇺🇲 James Finstrom (the James) (@geek3point0) reported from San Tan Valley, ArizonaI guess I just need to toss this @googlenest thermostat in the trash. It won't control the heat and hundreds of online post with the same issues and same useless advice
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Erick Morris (@E2da2ndpower) reported@googlenesthelp Hello Im having problems with my wifi on my nest thermostat e. I have tried all of the trouble suggestion and still nothing. My second Nest thermostat E works fine so I know its not the network. please help.
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alison kitten (@kittali) reported@googlenesthelp @kdrlwilliams This still appears to be an issue. What timeframe to resolve please
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Lean (@Lean80159623) reported@googlenest Well, that wasn't really my question. And hiding personal stuff is actually possible via recognition & personalization. The problem is: the calendar shared with all people I also share my Home with gets hidden too if I turn personalization off. Is there a workaround for that?
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Aden Elizabeth (@adenlunceford) reportedPlease don't buy a @googlenest My thermostat has had issues ever since I bought it and from the copious amounts of google searches I've done, I'm not alone. Ive been on the phone with their customer service for hours and still have the same problem I started with. Just don't.
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Canteen-o Heat (@chinosupersized) reported@googlenest I am trying to connect my speaker to another Wi-Fi network but I keep getting a connection problem. How do I solve this?
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Chris Fuller (@fullerc) reported@googlenest I lost my Nest Cam Outdoor Wall Plate. I have the magnet. Can you help me get a replacement wall plate?
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Queen✨ (@falyajx) reportedThe camera I got for my house ******* sucks.. and their customer service is just as trash. @googlenest y’all suck.
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Perrin (@perrinrobinson) reported@googlenest Thanks-casting from iPhone XR to 1st gen Chromecast. Although deleting/reinstalling the @dailyburn app appears to have fixed the problem! At least, so far.
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AndrewYW (@AndrewYW8) reported@madebygoogle @googlenest All Pixel phone sucks, Too many people have responded photo thumbnails display bug for long time, Over than 5 years, nobody want to fix it. Pixel team didn't intention to work on Pixel phones. Even there has been a long standing bug with Pixel phones until now.
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💫Adam👀 (@The_Change_666) reported@googlenesthelp my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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Vex Mage (@dosmage) reported from Vandenberg Village, California@googlenest You may be misunderstanding my problem. Google Home is the issue, the Chromecasts work fine. Suddenly Google Home is trying to power on my Chromecasts when I ask it to turn a room on. This is an impossible task and She should understand that. She cannot turn a Chromecast on.