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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@stephenbarker74) reported
@googlenest the worst customer service experience I’ve ever had. Broken heatlink on my #nestthermostat. 3 #googlenest support calls, 2 Britishgas engineers test it and confirm plus drafted a pdf and still being told it’s not enough.
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greyghoul
(@greyghoul3) reported
@googlenesthelp Like I said haven’t moved anything and didn’t have a single issue for two years
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Randall Hunt
(@jrhunt) reported
I’m pretty sure @googlenest could not be more infuriating setup wise. I know a lot of it is due to security but inscrutable error messages that are literally “ungoogleable” are infuriating. When I google how to trouble shoot a google product and find the answer on Reddit… oof
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Lucas Francois Ed.D.
(@LukeFrancois) reported
@googlenesthelp I have a Google Nest thermostat that worked great for 9 months and now no matter what I try the Nest can not find the WiFi connection it used to connect to. Router is good. Please help
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Tony Horne
(@evenparsc) reported
@googlenesthelp having trouble with my nest connection to WiFi , the unit is only 2 months old and no settings were changed or adjusted!!!
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Paul
(@Paul06267032) reported
@googlenesthelp Next Aware 1st gen. I went through three service agents who couldn’t help.I was told to send screen shots of my account which I did. I simply wanted to update my payment details but the link on the email sent by you will allow new details to be added but wont allow the swap.
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vijay venkataraman
(@vijayprabhuv) reported
@googlenesthelp My Nest Thermostat shows a w5 error, and does not connect to the WiFi. I have tried restart and Reset....
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Ahmēd
(@Abukersh) reported
Anyone got real help from @googlenesthelp regarding the Google home screen burns?
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Ben 😈
(@BFBJSC) reported
I’m watching football and yelled the bengals are murdering the Vikings and my google nest turns on and says I hope everything is ok. Wtf #google #googlenest
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DIGITALid
(@DIGITALidTWEETS) reported
@googlenest @madebygoogle Cool wonder if they fixed their buffering issue after the move? *plugs in my nest cam…nope. Back to storage.
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Jackie Valori
(@jaequellin) reported
Hey @googlenesthelp , our outdoor camera randomly stopped working. For a while it was intermittent and would go off for hours at a time but then come back on. It’s been totally off since August 15 now. Tried unplugging it, nothing works. It’s not even a old. Can you help?
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Gishanka Perera
(@GishankaP) reported
@googlenesthelp Why does my iPhone say that I can’t download Google Home app because of my region but my android phone has no issue?
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TheRealEMC
(@real_emc) reported
@googlenesthelp I am experiencing an issue with my Nest Learning Thermostat 3rd Generation. It disconnected from the woofing 4 days ago. I’ve tried all of the support suggested steps but cannot get it to reconnect to the WiFi or even find any WiFi networks. Thank you for any help
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Rob Williams
(@codeslubber) reported
Doorbell rings today, get out my iPhone and open the @googlenest app, wants me to sign in, wants me to grant it permissions, then the screen finally comes up, showing me an Amazon guy, slow as hell like it’s underwater, tap to go live, like molasses, then I go to tap to speak
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Frank Biscotti
(@littlecoinbruh) reported
@googlenesthelp My Nest is showing an error message and can't connect to WiFi.
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Jeremy Schertzinger
(@theschertz) reported
@jrhunt @googlenest The last straw for me was when the previous owner of our home didn’t transfer the Nest to me before the sale closed. I followed the instructions of doing a reset and the HVAC shut down completely. I had to have emergency service because completing setup required a Nest “pro”
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Austin Maddox
(@DJAustinMaddox) reported
@googlenesthelp My Nest lost connection to my wifi network, i reset the network, the nest, and all other troubleshooting steps and it wont work. Now i can't turn my AC on. I need help quickly please.
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Adam T. Forbes
(@AdamTForbes) reported
@googlenesthelp So because I migrated the account to Google my old nest login will not work anymore? Therefore the Shield app is useless, right?
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Ben The Geek
(@RunAwayGeek) reported
@Google stop buying things and making them uber ****, @googlenest is shite since you took over.. ffs. Just stop.
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greyghoul
(@greyghoul3) reported
@googlenesthelp I have 4 outdoor cams, they go down two at a time, then pop back up anywhere from 20 mins to 2 hours later. Plus no notifications. I’ve uninstalled the App, power cycled everything to no avail.
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Tosran
(@Tosran2) reported
@googlenesthelp can you guys please for the love of god, make it possible for a NEST cam(battery) to work on the NEST app ? Ghome interface is terrible for day to day use. When you compare the two.
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Claire Scott 🇪🇺 🚲
(@missclairescott) reported
@googlenesthelp is it possible to speak to someone, I have an issue with my heatlink and need a replacement. I have been emailing to no avail.
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SupraDriftTV
(@SupraDriftTV1) reported
@googlenest @CDeMay 4-5 years later and still haven't fixed this issue, is it really that hard to update the app to let people rearrange the cameras as they see fit? I figured after spending all this money on a security system that I would be able to have an app on pc and have the cameras how I want
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sir_deeda
(@sir_deeda) reported
Finally decided to set up my @madebygoogle next audio and it keeps giving me this annoying message on my Google home app " could not connect to your nest audio" Help @supersanusi @googlenesthelp
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Wes Reed
(@wesareed) reported
@googlenesthelp my nest thermostat is not finishing any WiFi networks. Tried troubleshooting based on the information you provide online with no success. Please help.
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Lucas Francois Ed.D.
(@LukeFrancois) reported
@googlenesthelp I have a google nest thermostat that worked great for 9 months and now no matter what I try the best can not find the WiFi connection it used to connect to. Router is good. Please help
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Jerry Knight
(@mastedium) reported
I wonder when @googlenest will improve its camera product. It's basically the same as when it launched. Slow. Terrible UI. No intelligence. You'd expect a company like Google to give you incredibly smart, relevant updates on what's happening in your home.
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Fort McMurray Caper
(@fmcaperfiddle) reported
from
Wood Buffalo, Alberta
@googlenesthelp my nest thermostat has lost it’s wifi connectivity. I still see all of the networks on my phone but see none on my thermostat. Restart didn’t fix.
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Jay
(@ChilledObserver) reported
@googlenest just spent 12 hours getting unable to connect to your Google home error while setting up. Something is very glitchy. It eventually worked but I'm unhappy.
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Ajit Kumar
(@ajitkumarrajan) reported
@madebygoogle Hola! My google home mini connects to the bluetooth device but doesn't playback any audio or doesn't respond to my actions via connected device. Is there any fix for this issue? #googlehomemini #googlenesthelp