Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Device Failure (16%)
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Online Features (11%)
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App Crashing (11%)
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Errors (11%)
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Website Down (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Device Failure | |
 Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down | |
| Maynard |
Online Features | |
 Calgary |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Karan Nayak
(@NayakKaran) reported
@googlenesthelp home is unable to connect to wifi while setting it up, any help is appreciated
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Bigg #Coffee
(@BiggCoffee) reported
@googlenesthelp Very much related. Issue is, 4 well over a year owners have reported this but have not been provided a solution by @googlenest. People buy multiple Google products for seamless integration. Clearly Google displays have an issue and support is needed from @Google,it is way overdue
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NoMoreCommonSense
(@CmnSenseIsGone) reported
@madebygoogle @googlenest I have made way too many phone calls trying to replace a defective thermostat. DO NOT BUY A GOOGLE NEST THERMOSTAT - CUSTOMER SERVICE IS RUDE AND DOES EVERYTHING IN THEIR POWER TO REFUSE TO HELP
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Kyle Hayes
(@MrKyleHayes) reported
@googlenesthelp After totally uninstalling 4 Google speakers/displays, 5 Nest cameras and two Nest thermostats, deleting all home data and starting completely over. All to get one single camera to recognize the Nest network, I got it to work. This whole “use an assisting device” step is TERRIBLE
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ʞooן noʎ ǝpɐɯ
(@lrichardson727) reported
@googlenesthelp Well, I mean, I've gone through DMs on such a topic last time and it just turned into blaming my phone or device without an ability for Nest to look into (nor acknowledge) an issue on their end. I'm not interested in that again, so unless you now have that ability.. I'll pass.
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Kyle Hayes
(@MrKyleHayes) reported
Setting up a new @googlenest camera is one of the most frustrating, annoying, terrible experiences I’ve had as of late. What a convoluted process. Nest was an infinitely better company and customer experience before Google got involved.
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Hybridstarlet
(@Heatherstarlete) reported
@Google Google why is my Nest @googlenest looking like this. I can't control it from my phone and have signed in/ our many times. Please help
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LucasW
(@lucaswielgosz) reported
my battery nest cam (10 months old) no longer works and @googlenest @googlenesthelp are not even trying to help, very disappointing
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OLD PAINTY-CAN NED
(@Xirallics) reported
@googlenesthelp @googlenest And that's the problem. Literally every other thermostat on the planet lets me run the fan independent of heat/cool mode. I turned the system on, picked a high setpoint to run the fan for a couple hours without AC, then my schedule kicked in and it began running the AC
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Peaceful🦋Healer
(@TriciaDasilva1) reported
@googlenesthelp still waiting for u to do a simple troubleshoot, One of my five thermostats is not working I’ve been disconnected three times and nobody has had the audacity to call me back even though they asked me for my phone number they keep saying they will troubleshoot
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tinytheclanger
(@tinytheclanger) reported
@googlenesthelp I’ve just received a new router & have been trying to connect my Google Wi-Fi to it for the best part of 5hrs. I’ve tried everything I can think of, also some things suggested on other forums. Can you advise if it’s a known issue and is there a work around?
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Robert Kerns
(@RobbiePRguy) reported
@googlenesthelp My Nest Lock is appearing offline. My thermostat is appearing online. I am very concerned here. I am seeing something that some locks will no longer appear online starting this month. Please assist.
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﮷
(@Godisklown) reported
@googlenesthelp Today afternoon I saw the change on the screen. No, it has never been dropped or knocked over. I plugged out the power for half an hour, but the problem is still there.
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﮷
(@Godisklown) reported
@googlenesthelp Just tried! No luck..the fonts are really pixelated. The screen edge (pic shared, marked with red) issue is still there. The other issue comes back and forth. Thanks for your prompt reply.
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Bigg #Coffee
(@BiggCoffee) reported
@googlenesthelp @Albwiz222 Having the same exact issue with my Google Nest Cameras and Hub. Tried everything to correct and nothing has worked. Please help.
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Daniel Bowman
(@DanielB63128866) reported
@googlenesthelp It's still not working right. I've reset the router and the thermostat multiple times still won't stay connected
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Ryan Strug
(@ryanstrug) reported
That the @googlenest thermostat thought 4 degrees above the cool point was ok, presumably because of the bull **** eco mode, is a crime against humanity.
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BishnuBarman
(@Bishnubarman25) reported
@googlenesthelp plz help google tem my ads acouunt money add prolbm
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BabygirlTashGaming
(@BabygirlTash_01) reported
I'm debating on streaming right now I want to, But I'm worried about bad Internet. I'm debating on getting the #GoogleNest mesh network, if anyone has it, please give me some insight on it. Currently we have #Starlink, it's not the best connection, weighing my options currently..
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Allen Edwards
(@Alleedwards) reported
@googlenesthelp I had a power outage for 30 minutes and when it came back on the thermostat would not connect. It says it can’t find any Wi-Fi connections. I’ve reset the thermostat I’ve reset my modem. The agent on the phone hit me too I uninstall the app and now I can’t reconnect.
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Aaron Anderson
(@leviticus787) reported
@googlenesthelp When are you going to implement the simple fix of letting users fix it when the camera thinks 2 people are the same. It’s not hard but with hundreds of complaints in the forum you do nothing. Just let us select specific faces and rename them.
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Mark Fauntleroy
(@mFauntleroy) reported
@googlenesthelp Need help w/Nest 3rd G thermostat. It can no longer find wifi signal and no longer holds a charge longer than a day. I've only had this for 7 months. Help.
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Sycamore
(@ISUSycamores) reported
@googlenest @googlenesthelp stop being stupid and making me sign in every time I open the app, then half the time tell me I have the max amount of homes for an account.
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Melvin
(@MelvinVick) reported
@googlenesthelp I don’t stay logged into twitter so pardon slow reply.
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Manu Kumar (recruiting @HiHello 🚀)
(@ManuKumar) reported
@joshu @googlenest @googlenesthelp I find the Google Home app to be frustratingly bad… the original Nest app was so much easier to use when configuring the thermostats.
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Scott Anderson
(@SAndersonWJI) reported
I have 3 Nest thermostats, a doorbell, and a camera. Was going to buy 2 cameras for our pool that being built. But they don’t work with the Nest app? And the Google app is terrible. @googlenest
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Emaan Behboodi
(@emaan_behboodi) reported
@googlenest is a scam and @googlenesthelp is useless. Please if you are looking for devices to make your life easier stay as far away from this garbage as possible.
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datatrek
(@datatrek0) reported
@googlenesthelp YES, YES…! I have ton of recommendations and problems to share, still having issues. Happy to get on a call to talk. I switched from your competition for all home automation and i feel like there is lot of potential for you to fix things. We are all google for home automation.
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Chuck Canuck
(@ChuckCanuck3) reported
@kevin2m4 @googlenesthelp I got that, then only some sites/apps work. All devices say connected, no speed issue. @RogersHelps
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harshal
(@herreraoicc) reported
@googlenesthelp Thank you. I'll DM you guys if the issue persists. Reinstalling the app has worked for me so far. Let's give it another week.