Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (43%)
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Device Failure (16%)
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Online Features (11%)
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App Crashing (11%)
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Website Down (9%)
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Errors (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Device Failure | |
 Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down | |
| Maynard |
Online Features | |
 Calgary |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mike O'Sullivan
(@OsullivanUk) reported
@googlenesthelp Hey Google... No, nothing like that at all. Just an old (Humax) Freeview recorder, Xbox One, Nintendo Switch and a (non-smart) Panasonic blu-ray player. All powered off at time of issue. Couple of other people raised it as issue a few days ago on the Google TV forum also.
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Rain(er) 🍁
(@bett3r) reported
@googlenesthelp Since months ago. I use Samsung S21U. Troubleshooting so far none, unless I'm part of the Google Developers team. Also, restarting phone does help because this is a build-in Google native apps.
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Mr T 💪🏼
(@ToG) reported
Not impressed with our @googlenest ! Just as energy is its most expensive, it decides, despite my 2 attempts at reducing our hearing hours, to put our heating on all night last night! At least @home_assistant was there to keep an eye on it, so I could tell and try (again) to fix.
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Bilal
(@bilalnet5) reported
@njhorsley @googlenesthelp Have tried resetting the Nest itself? I tried to reset the heatlink, but it didn't help.
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Kaelan 👑
(@KaelanSays) reported
@googlenesthelp Thanks for the help, but please see into this problem. I’m a loyal Google user, but this can be quite annoying.
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Steve E.
(@sme_steve) reported
@googlenesthelp looks like google support is very busy ALL the time. Home away assist not working again. Good job google! Way to take a good product and drive it in to the ground. How about a fix instead of telling everyone to DM you!!
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Claude Thériault
(@Claude2052) reported
@googlenesthelp From the beginning of November. I can try the troubleshooting steps but where are they for this problem? Also, when it gives the weather, it mixes French and English words, the English words pronounced with a french accent!
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chaitanyamks
(@chaitanyamks5) reported
@googlenesthelp Hey, yes. I've installed it exactly 1 year ago in December 2020. It has been working fine since then. It started to cause trouble from a week and it does not connect to internet at all. I have factory reset it too, but nothing helped.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It’s been 6 weeks since @googlenest pushed an update that caused home/away asst to go nuts. They’re only suggestion - turn Homeaway assist off. Fix the update.
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Q
(@Kwenten75) reported
@googlenesthelp This issue started overnight. I’ve reset my WiFi several times. Restarted my thermostat serveral times, yet the device cannot find ANY nearby WiFi signals (including using a hotspot from an iPad)
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Jamie Mills
(@aaluka) reported
@googlenesthelp My nest thermostat cannot find any wifi network in my house. My Google nest hub near it can find 5. I’ve followed all steps to reset it. Please help
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Greg Matthews
(@chimoose) reported
@googlenesthelp My Nest Learning Thermostat lost wifi and hasn't been able to reconnect. I've done EVERY step to fix in the app, but nothing works. Can you help?
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Vivek Patel
(@Vii_vekk) reported
@googlenesthelp @Google @googlenesthelp 7 hours later. Still no “immediate” call from the “team” as DM’d. Still with a broken thermostat and NO HEAT. Have been trying to get a call back since yesterday - Still no call back or resolution. Every time I call -“Supervisor will call you back in 2hr”
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Q
(@Kwenten75) reported
@googlenesthelp My Nest Learning Thermostat lost wifi and hasn't been able to reconnect. I've done EVERY step to fix in the app, but nothing works. Can you help?
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Carol de Demko
(@CaroldeDemko) reported
@googlenesthelp Model: Display-3.6 Back plate model: Backplate-6.5 Software: 5.9.5-2 I'm not sure of the version, does the above help. Im in the UK
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Kaelan 👑
(@KaelanSays) reported
@googlenesthelp Hi! Thanks for checking in. That’s some good CS. I had to add the device that wasn’t connecting to a new home, and move all of my existing devices to the new home I created. It worked but this glitch can be quite a problem if I buy new Nest devices and run into the same problem.
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#NeverthelessShePersisted 🇺🇸
(@SmithCLC) reported
@googlenesthelp Okay but it says the is offline on my Google Hub, both ipads and iphone.
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Ted Wells
(@tedwells) reported
@googlenesthelp I tried connecting 3 times. The second time it said it was connecting but didn't. Error all 3 times.
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Leslie Ho
(@waihinho) reported
@googlenesthelp It started today. I have not changed any setting to my router. I have also tried to connect the nest to another router and my mobile phone as a hotspot. The same error code comes up.
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**** Buffman
(@Dick_Buffman) reported
@googlenesthelp Yes I charged it by plugging on the usb cable but it only holds the charge for a few minutes then shuts down again. I am in USA
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Jaythestingray
(@Jaythestingray) reported
@ring is down again. I also want to note that my @googlenest service has worked this entire time. Will I be refunded for the down time?
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Steven Manners
(@StevenManners) reported
@googlenesthelp My Nest lost Wifi connection after being fine for over a year. I've tried restarting my network, restarting the Nest, manually adding the network, but nothing is working. Thanks for your help!
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marklynn
(@marklynn) reported
@googlenesthelp Your latest software update has created an N72 error for many users (Nest community forum). No heat in 1 zone for over a month. Support said I needed a new base plate. Wasted $50 and still no heat. Any way to roll back the software so I can have heat again?
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**** Buffman
(@Dick_Buffman) reported
@googlenesthelp The thermostat keeps shutting itself down because it can’t hold a charge. It charges a little bit when left alone but once I start using it it shuts down and goes black
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Chris Kirsch
(@chris_kirsch) reported
I did phone @googlenesthelp support today, and they confirmed that this is not configurable through the app. If anyone has an idea of how to fix this, I'd appreciate it.
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Kevin Mogee
(@MogeeKevin) reported
@TeamYouTube This will most likely end up like the repeat function that disappears when casting to @googlenest speakers. I'll open a 'trouble ticket', you guys will say your 'investigating it', and then eventually just stop replying to emails because it's by design, not an error.
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Jason
(@Jason1112345) reported
@ring Ur cam is slow to load up and the new floodlight cam randomly decides to turn the lights on whenever it wants. I’ll be leaving to go back to @googlenest
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Edwin Johnson
(@Body13ag__) reported
@googlenesthelp now my nest won't load wtf
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nog
(@LHewings1) reported
@googlenesthelp my nest is suddenly not turning the heating off. Thermostat set to 15C, house at 22C and boiler not turning off - help pls!
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Kevin Lloyd 🇨🇦
(@kevinlovestech) reported
For a company that makes 160 BILLION a year, @google still can't build a reliable Home Hub or Nest Doorbell. Have told my office hub to "show the front door" 3 times today, and the camera has gone offline at least 4 times today. @googlenesthelp