Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (58%)
• App Crashing (15%)
• Online Features (9%)
• Website Down (9%)
• Device Failure (7%)
• Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Oak Lawn	App Crashing	2 months ago
Morton Grove	Device Failure	2 months ago
Boston	Device Failure	3 months ago
Federal Way	Device Failure	3 months ago
Riverside	Sign in	3 months ago
Barnet	Device Failure	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gavin Melling (@generationgav) reported 4 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Barron (@mobn28) reported 5 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  Warwick Kirk (@Warwick_GB) reported 6 minutes ago

  @googlenest is there an intermittent service issue atm please?

• 
  Unbiblical Cord (@UnbiblicalCord) reported 10 minutes ago

  I moved into a house with #Nest. Won't use Google products again. The @googlenest app constantly signs me out despite it being a Google sign-in. It's repetitively asking me to subscribe to Google Home Premium. If tech automates, why would I pay for it to do **** automatically?

• 
  The Handlebar Gamer (@RSDCDN) reported 13 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!

• 
  ContractBuddyApp (@UseCBApp) reported 18 minutes ago

  @googlenest @madebygoogle warnings every night despite "Nightly Promise" being OFF. You have broken my ecosystem. I need a full prorated refund for my 7 units immediately so I can switch to a supported UK brand. #NestProtect

• 
  Phil Humphris (@PhilHumphris) reported 19 minutes ago

  @googlenesthelp So you don't want to help me then!

• 
  Global Fcts (@globalfcts) reported 20 minutes ago

  @status_is_down Yes down for me too. Status page says all is ok which is total BS. @googlenesthelp sort your **** out!!

• 
  Jayjose (@Jayjose4) reported 21 minutes ago

  @googlenesthelp @looplunchrun Still down. Not working

• 
  jagadeesh (@jagadeesh1099) reported 25 minutes ago

  @googlenesthelp Case 1-9343000041461 – Chromecast with Google TV hardware failure (green lines). Support site and chat broken. Need escalation please.

• 
  andytami (@andytami) reported 25 minutes ago

  @googlenest when will you fix your terrible video playback system. I wish I never migrated from nest. No rewind from a live video? Seems archaic.

• 
  BlessedInGod (@Overcomer2090) reported 26 minutes ago

  Something wrong with Nest app. It's a lengthy outage or google is purposely disabling Nest app. #nest @googlenesthelp

• 
  Jason Lamer (@NotasLame24) reported 28 minutes ago

  @googlenesthelp any idea why my nest doorbell keeps restarting? Currently plugged into my wall. Went offline 2 weeks ago and never came back online. thanks! #help #googlenest

• 
  UB (@theubeing) reported 31 minutes ago

  @googlenesthelp please help me my email account recover please Google

• 
  brn (@Von_der_Land) reported 31 minutes ago

  **** you @googlenest you ******* piece of ****.

• 
  Joy (@____heyjoy____) reported 32 minutes ago

  Every since I paired my Google home device with Gemini, my system has been lagging, slow and giving frustrating responses. What’s up with this?! I’m getting pissed #googlehome #googlenest #Gemini

• 
  Shree (@ShreeYerram) reported 33 minutes ago

  @GoogleNestHelp could you please guide me how to fix it

• 
  Marcia Cooper (@MarciaC40558) reported 35 minutes ago

  @looplunchrun @googlenesthelp Faced the same problem; TysonNerd1 on X solved it.

• 
  Melody Catchpole (@MelodyCatch) reported 36 minutes ago

  @madebygoogle So i DM you as requested but you still haven’t solved my problem - where in the uk can i get a new thermostat so i dont have to replace my whole system? Awful product @madebygoogle @googlenesthelp and even worse customer service!

• 
  Wendy Bunt (@wendy_bunt) reported 40 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest O.M.G, you don't know how to google either? Persistent Login: The app remains active in the background, allowing you to receive notifications and live view camera feeds without re-entering credentials. Either Karen or her dad deleted it.

• 
  Amy Alkon (@amyalkon) reported 47 minutes ago

  @hamids @googlenest @Google Is there a way to downgrade from this pile of ****?

• 
  Jose (@joseyawar87) reported 49 minutes ago

  @googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.

• 
  Nicola young (@NickyyYoung) reported 50 minutes ago

  @googlenest cannot log into the app Just keeps saying try again is there an outage ?

• 
  Global Fcts (@globalfcts) reported 51 minutes ago

  @googlenesthelp NEST is down. Again. Any update please?

• 
  Star Trek: Phoenix (@startrekphoenix) reported 52 minutes ago

  @googlenest My app is down and has been since last night.

• 
  Domenic (Italian Christmas Donkey) (@WGGPapaDom) reported 54 minutes ago

  Absolutely love when my @googlenest shits the bed out of nowhere when it’s single degrees outside. Useless support articles are zero help and they haven’t been updated in easily 5 years. Can’t wait to get rid of them.

• 
  Louis Glaser (@looplunchrun) reported 54 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  Dominick A. Scarfogliero (@dominick4233) reported 57 minutes ago

  @jp2e @verge @googlenest Oh isn’t the smart home fun! I currently only use Google Home, would adding Home Assistant to the mix help them talk to each other?

• 
  Area Man (@lheal) reported 57 minutes ago

  @CdreMattDecker @googlenest Yeah, except we have fish that don't like to have the air temperature fall below 68. And I'm home, walking past the firking thermostat every few minutes to warm up my coffee. It's a great product technically, but their company zealotry is offensively, aggressively bad.

• 
  Staccato (@scgerber) reported 59 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle