Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (14%)
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Device Failure (14%)
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App Crashing (9%)
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Website Down (9%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
 Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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TruthinessSyrup
(@SyrupTruthiness) reported
@googlenesthelp @googlenest I have a 3rd gen Nest thermostat in my bedroom that goes offline several times during the day. I've tried rebooting it, even factory reset it. Its signal strength is strong (93), but the ping is all over the place from 400-4,000ms! What else can I do?
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Leez
(@Leezshounia) reported
@googlenest I just wanna tell you guys what garbage garbage nest cameras you guys sell! do realize the night vision does not work on these cameras. is that an issue you guys are planning to fix? because I’m just telling you your fkin cameras are trash
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Ramiro Rangel Jr
(@RamiroRangelJr2) reported
@madebygoogle @Google I have been having issues trying to connect my @googlenest thermostat for the past couple of days. Everything was working fine since installed. Now it lost connection to the network and now can’t connect to network. Already restarted it. error codes M5,M15
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birdperson
(@heryzenal) reported
@Kayla_Marie_1 @googlenest Well I’ve been filing appeals all day, cs is trash, increasing calls for developers to step in, so send in your complaint and I’ll have a look and ensure resolution
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Adam Scott
(@adamscott23) reported
@googlenesthelp my nest thermostat is showing as offline so went to check it and it’s completely unresponsive at the wall. What do I do?
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Spivey 🌮👨💻 🌮
(@myspivey) reported
@googlenest please fix your new wifi pro units. This is almost unworkable to have them crash every day. My router is a million degrees. For such a high price item this is terrible. I love you Google, fanboy for life, but this is not hitting the mark!
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bojo
(@BoJo3210) reported
@googlenest you guys seriously need to get your head out of your asses. You need to have a permanent opt out of the rush bullshit because I'm about to sell all of the google smart **** because it's pretty bad anyway.
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ali
(@aliii_cat88) reported
@googlenesthelp can someone help with my nest doorbell? Before I lose my mind
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Janet Berry
(@JBerryAuthor) reported
@googlenesthelp I have rebooted both my nest and home (I have 1 of each) and I have uninstalled/reinstalled YT Music app. Set to Pandora and it plays music no problem. Set default back to YT Music and it refuses to play. YT Music sub is up to date and paid.
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Leez
(@Leezshounia) reported
@googlenest it’s literally insane to me. How a freaking company like Google can’t even get cameras to work normally and I know the night vision is a current issue for you guys and I’m baffled you have yet to fix it
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Jon Brach
(@Brach2Brach) reported
@googlenesthelp Yes, why isn’t my air conditioner kicking on when it should, my program is set to no hotter than 73, it is 74 in the room. That’s what the thermostat is reading. It should be on why isn’t this happening? please fix it
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fb.com/artjcf
(@JCFart) reported
@googlenesthelp Unable to download. No error code. Video won’t even load and I’ve got full 5G and my house has 400mbps. As for the faces, it’s just lazy and doesn’t want to tell me who is at the door anymore. I go into the settings and everyone’s faces have names. But google just says “person”
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Ed O'Malley
(@EdOMalley) reported
@googlenesthelp Hi - it’s the Nest Learning Thermostat 3rd gen. Yes - first instance of Wi-Fi not working since install in Dec 2021. It has been offline from WiFi for 3+ weeks. I have a 2nd exact model connecting fine to WiFi.
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fb.com/artjcf
(@JCFart) reported
The @google home app paired with the @googlenest doorbell is terrible. Trying to replay and save a video is hit or miss 80% of the time. It takes way too long to answer. The AI face recognition just decides not to work. Get your **** together google.
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ArtLover✡️
(@ArtLover100000) reported
@googlenesthelp I clicked “Nest Renew” thinking it was a renewal of the subscription (it wasn’t explained to me) & nest is now giving me all kinds of grief! I don’t want this ! HELP!
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Arion
(@iamarionlaw) reported
@googlenesthelp hi, my Google Minis have noticeably slowed down in responsiveness. I've read on the Google support pages that many users have experienced the same and the suggested troubleshooting doesn't solve it (I've already tried). Is there a reason and what's the solution?
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MasRex
(@Rex_Mas) reported
@googlenesthelp My Nest device will not connect to WI-FI. Please help!
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J__m484
(@j_m4842) reported
@googlenesthelp Have a 3rd gen nest and keep getting the H71 error. I’ve tried pressing down the button on the heat link and there’s no lights. Any help?
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Janet Berry
(@JBerryAuthor) reported
@googlenesthelp I made sure that the Google Account I use in my Home App is signed into everything Google related on my phone (Chrome, assistant etc.) but it still doesn't work. Reset my router as well to see if that would help but it doesn't. Everything else works (directions, googling etc.)
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Shelina
(@shelo9) reported
Looks like the @googlenest apps have gone loco. Say on both that nest is offline but it’s online and working currently. Had to get up and go to room to change temp as its not showing on app. Seem others have issue as well from tweets to @googlenesthelp
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Sarah
(@sarahisoverit) reported
@googlenesthelp I have the doorbell and the hub. The chime for the doorbell has stopped working and I am now trying to get the doorbell to ring via the hub but it is not working. I have visitor announcements turned on. What else do I need to do?
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Gianluca Rizzo
(@gianluca7rizzo) reported
@googlenesthelp @Rex_Mas @googlenesthelp same issue here. Completely unable to reconnect after trying all steps. Rebooting, restarting etc. What other options do you suggest?
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Jon Brach
(@Brach2Brach) reported
@googlenesthelp Nope it’s not turning blue on my app when it should it’s seems like you’re Ali has a built in rounding error problem. The second the thermo reads 74 instead of 73 I need it to turn on.
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Michael Berger
(@MichaelLBerger) reported
@googlenesthelp Yea, other devices are having no problem finding the SSID. I also tried with a guest SSID in the house but to no avail. It was purchased in may of this year, new in box from eBay.
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Jimmy Trosper
(@JimmyTrosper) reported
I have been on the phone with @googlenesthelp for over an hour, and this may be one of the worst phone support experiences I’ve ever had as an adult.
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Michelle Passi
(@MPassi23) reported
Ever since I had to sign into my @googlenest with my Google account, it constantly signs me out and makes me sign back in about three times before I can see maybe 30 seconds of activity and then signs me out again. Frustrating. Any suggestions on a fix?
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Mario
(@coolmario88) reported
@googlenesthelp I have the old Google home mini and I am wondering what does it mean if the device keeps shutting off when it is reading something or just don't respond? Would replacing with a nest mini help?
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Ed O'Malley
(@EdOMalley) reported
@googlenesthelp hi - my Nest Learning thermostat is within warranty but suddenly cannot connect to WiFi at all. I’ve tried all remedies suggested on Google Support forums but no luck. Can you please help me?
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Jennifer Notariano
(@Jen_Notariano) reported
@googlenesthelp my 3rd gen learning thermostat will not find WiFi as of this AM. Have done all the troubleshooting and resets. The app won’t pick up my Wi-Fi either. Pls help.
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Eliomys Quercinus
(@LironCareto) reported
@googlenesthelp No, it didn't help. Alarm management in Spanish is not recognised.