Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (38%)
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Website Down (24%)
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Online Features (19%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@paulscheib1) reported
@googlenesthelp your app is dogshit. I have to sign in on average once a month.
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Don Sharon
(@ds5cc) reported
@googlenesthelp @mjuarez331 Still waiting for you guys to fix this. Just ran a google speed test. 185mbps, iOS, brand new iPhone. It’s your App not the user…
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Sarah Baker
(@baker2702) reported
@googlenesthelp our doorbell is about two weeks old and has gone offline the last two nights in a row, only fix is factory reset. This is stupid and seems a common issue from twitter?! Do we need to return it?
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Craig
(@cdrider1) reported
@googlenesthelp Hi. Your product is meant to help save money but won’t allow two points on a schedule less than an hour apart so minimum time heating is on is an hour. Why not let us set this for less and save money?
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Chad
(@inkee78) reported
@googlenest any update on when nest cam cool down will be reduced to seconds rather than 5+ mins? Reviews are extremely poor based on this one "feature". I want to replace my current cam with nest cam but this is a deal breaker.
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Brian
(@joker47man) reported
@googlenest WTF did you do to routines?!?! ALL of my customizations to routines were just wiped out in the last 24hours! Undo what you changed
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Brian
(@joker47man) reported
@biancasmalley @madebygoogle ALL of my custom routines have vanished and Google fails to create new ones. You guys have something broken on your end. @googlenesthelp Don't bother asking users. Look at what's wrong with your infrastructure first.
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Everything Technology
(@tazdotcom) reported
from
Poplar, England
@googlenesthelp Nothing at all. I worked and then stopped both has happened to my mothers and my friends. However my is working fine which had the same that was replaced. Sometime ago… now they have this problem is there a bug in these devices
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Thomas Habets
(@thomashabets) reported
@googlenesthelp If anyone else is interested: After quite a few back and forths Google Nest Support replied that the devices don't support channels above 149. Which... is exactly what I asked them to fix. Oh well. Only 5.5 years since UK allowed these channels. Not like Nest is at the forefront.
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❖ .David Leal/Primitive
(@odavidleal) reported
Is anyone else’s Google Hub Max gotten so slow that is unusable? @googlenest
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenest and don't give me the "we're here to help" because you ******* ARE NOT HERE TO HELP. Bin the ******* Nest system like Google bins everything else.
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ibuyhousecash
(@investwithdell) reported
@googlenesthelp It is around 12 foot from the router and no interference at all. It was working fine but suddenly one morning it showed error and this no network.
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Venture Crapital Liar
(@Talenteduser) reported
@googlenesthelp @io53ph Hey Nest/Google sign in for the app is down again
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Sam Lee
(@datazndoood) reported
@googlenest @googlenesthelp the yale lock connecting/re-connecting process is actually one of the worst tech experiences I’ve had…
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Bradley McDuffie (he/him) 😈 🏳️🌈☮️
(@narkoleptik) reported
Yo @googlenest WHAT THE ******* ****?? I can’t mute the goddamn low battery alarm from the app? My piece of **** $10 smoke detector from Walmart works that way. No worries. Finally after about the 5th slam of the hammer it stopped. 🤬🤬 #nest #googlehome
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Kimberly McKinnis
(@starbreiz) reported
Bought a @googlenesthelp Nest doorbell battery on Black Friday - it's been nothing but trouble. Had to remove thermostat from google home to set it up, now it won't show camera bc it's 'unmounted' even tho it's on the damn wall. Stupid tech.
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michellekl 🌻
(@michellekl) reported
@googlenesthelp I am in the US. As of a couple weeks ago, my doorbell goes offline for about 30 seconds to one minute immediately after a doorbell press. Then the doorbell regains online status. The video footage is lost from being offline immediately after the press. Our doorbell is hardwired.
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Vaillant UK
(@vaillantuk) reported
@humpy999 @AmyGrenham @googlenest Hi there, we apologise for the issue with the vSMART gateway, this issue should now be resolved. Please press the button on the gateway until you get a solid blue light. This will allow you to use your thermostat to control the heating instead if you experience future issues.
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Steve
(@stevecarrillo) reported
@googlenesthelp I’m in USA. The device keeps searching for networks without end. Says “no networks found yet”. On one trouble shoot occurrence, it told my my wiring was wrong (but I’ve had it installed since before summer working fine)
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Keith R.
(@KOB1411) reported
@googlenesthelp @xXTecH_GuRuXx Hello. I have the same issue. Please advise.
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Roger
(@rogermi64508482) reported
@googlenesthelp Hi, I have a 3rd gen Nest. The Heatlink has literally just stopped working. The radiators are still hot. No lights on the Heatlink and I have checked that it is receiving power. Apparently this is a known issue. How do I get a replacement Heatlink sent to me?
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ibuyhousecash
(@investwithdell) reported
@googlenesthelp my nest thermostat does not detects any wifi. I have 2 of them and one of them has that problem. Please help. Restarted and reseted numerous time.
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Tom Timothy
(@tom_timothy) reported
Honestly say the worst customer experience I've had ever. For a @madebygoogle product, @googlenesthelp is dreadful. Humidity measure is totally wrong. Problem arose during warranty as shown on all Google Takeout data logs. Broken product and company size of Google won't support
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cynvicioustm
(@cynvicioustm) reported
@Google @googlenest @googlenesthelp finally hit the final straw to switch us to Amazon fully.After over 1k of cameras don’t work and are unreliable, now I got a yr auto-renewal w/ no reminder and it renewed today and they won’t refund- products don’t work and bad support exp. 😭
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michellekl 🌻
(@michellekl) reported
@googlenesthelp This doorbell has been installed since 2018, purchased from Target July 2018. We haven’t had any issues like this before. I have turned it off and on through the app, flipped the breaker. Not sure what more can be done for troubleshooting. It is only down when pressed. Very odd.
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AndyWatson@hachyderm.io
(@andrewwatson) reported
@googlenesthelp I'm in the US. It's a learning thermostat. It's a network issue because other devices have had to be reconfigured. The Comcast modem is giving them 127.0.0.1 to use as a DNS resolver.
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francis joseph
(@a_comonMan) reported
@madebygoogle why my #nestthermostat is having issues every month and the only solution I get from support is to do a replacement, where they send a defective piece again . It’s like living in the streets with #GoogleNest worst customer experience
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenest made the mistake of setting up another Nest in a different room. Big mistake. Wrong device responded AGAIN. These things are garbage, they simply cannot detect proximity. Also, the "wrong device" prompt should cancel the mistake and allow you to redo it. It doesn't
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Steve
(@stevecarrillo) reported
@googlenesthelp hi. I’m having trouble connecting my thermostat to the Wi-Fi. It can’t seem to find any Wi-Fi networks around me. I’ve tried many trouble shooting attempts
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Kevin Walker
(@KevinWa90365045) reported
@google @googlenest Nest stat failed. 2° & wife with MS is freezing. Told to contact BOXT. £89 to diagnose problem, they know it’s heat link won’t budge. Ive tried all ways to contact Nest but like all the tech giants you can’t contact them unless you’re buying