Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (45%)
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Online Features (14%)
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Device Failure (14%)
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App Crashing (10%)
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Website Down (10%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
 Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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duffaluffaguss.eth
(@Duffaluffaguss) reported
@googlenesthelp After 3 hours of troubleshooting I ultimately reverted to the nest connect that I thought was broken because the brand new one would not sync with my device. You need to update software, make the locks easier to update, allow users to assign custom locks within the same household
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Tiffany
(@talltiff21) reported
@googlenesthelp my nest indoor camera has all of a sudden started alerting me of movement even tho my setting is for when I’m away. I’m home when this occurs. Any suggestions for a fix?
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Jill A. Greenberg
(@JillAGreenberg) reported
from
East Lansing, Michigan
@emilyymata Installed a @googlenest thermostat for my mom, and … well … she calls me on the reg totally confused. Too hot!! Too cold!! I ended up adding it my network so I can turn it up or down for her. LOL. Sigh.
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Lydia Alix Fillingham, PhDed, JD the Obscure
(@FillinghamLydia) reported
@googlenesthelp Yes I was going to say it's going well. I think it is possible that sometimes when the app is updated on iPhone and it requires me to sign back in, it also resets the app settings, so I should check when it requires me to sign in.
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David H. Nguyen, PhD
(@d_hh_nguyen) reported
@googlenesthelp my Nest no longer detects any WiFi, even after resetting. Help!
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Bart Brinker
(@BartTweeting) reported
@googlenesthelp I bought this today. I’m in the Netherlands. And no, troubleshooting didn’t help me
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therealdavearnold
(@therealdavearn1) reported
@googlenesthelp I've been waiting over a week for a resolution of an issue that was escalated to a senior technician, and now they're giving me no response. This is after asking me to use an iPhone to fix it. Is this a joke?
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Ac
(@Mygirl1976) reported
@googlenesthelp not paying your 200 dollar hold charge due to your Google nest wi-fi connection issue on the nest. Unbelievable! Can't wait to get rid of this thing. Thanks for the crappy support and help
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Peter Bagarella
(@bagarella_peter) reported
@googlenesthelp Please help. Issues with WiFi connectivity is not resolved after reset of it and router. Thanks in advance
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Richard Brown
(@Richbrown99) reported
@googlenesthelp Hi, my hub has been bricked by one of your updates and I have been speaking with your tech support since AUGUST. I was promised you would fix this and then you abandoned me for months! Its now the worst it has ever been 1/3
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Bart Brinker
(@BartTweeting) reported
@googlenesthelp The idea is that the Mini turns down the volume at the time that my children went to bed. It’s placed on the third floor to listen to music and to notify us when someone is ringing the Nest doorbell
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Sharon
(@shaymc15) reported
@googlenesthelp No messages. It’s been doing this the whole time I’ve had it. When I try to adjust the schedule, it knocks me back down to 63° Is there a reason the schedule won’t stay the way I set it? Am I doing it wrong? And why can’t I just set it to the temp I want and stay there?
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Justice 🇨🇦
(@724pine) reported
@googlenesthelp Another issue. I turn on my heat remotely to go from eco to heat and I do that to all 8 thermostats. Sometimes the thermostats will go into eco mode again, likely because the house is automatically set to away. Do I need to change the house to “home”?
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Siavash
(@Fileless) reported
@googlenesthelp has very bad replacement policy, i have pre-ordered a nest doorbel (battery) on 17th August and it stopped working just last week, contacted them and after a long phone call and waiting in queue for chat they said returning policy is for US and Canada,
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Maryam.Monadi
(@MaryamMonadi) reported
@googlenesthelp Thank you. I was under the impression the issue was fixed based on the other threads. I just missed another bell ring & this is starting to become very frustrating.
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Fully-Vaxxed Megan
(@MeganLinMoore) reported
I am a poor tech lover, so I buy updated tech when it is on sale. I am stoked that the @blinkforhome doorbell was on sale for 33% off! The catch- I have a @googlenest & @alexa99. Of course, Blink doesn't work with #GoogleHome, even though it's interface is better than Alexa's.
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Arno Lesaint
(@arnolesaint) reported
@googlenesthelp Ok, so it does work in english (us), I was able to create media alarm (except the nest hub didn’t recognize some of the songs I asked for because of my terrible french accent). Tried again in french, still tells me it can’t do this, though it is officially supported in french.
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Timothy Graham
(@TCGRaven) reported
Summer 2021 Buy @googlenest Install Nest in New home. Nest works for 1st month Receipt and box are thrown away. Nest Breaks in 2nd month. Nest says warranty expired in 2016. Conclusion: Google Nest sells broken Nests that are out of warranty and recommends you buy a new one.
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Vishesh
(@bunty_jaanbaaz) reported
@googlenesthelp Do you have a customer support number in India? The Google Nest I purchased from @Flipkart in March 2021 has dead pixels. It’s still under warranty. Please help.
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Siavash
(@Fileless) reported
Given that for all these steps, I have to go to post office and wait for a long period of time while I have paid $329 aud and doan't have anything in my hand. In first case I need to pay another $329 and wait for refund after I send them back the broken @Google @googlenest
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Peter Bagarella
(@bagarella_peter) reported
@googlenesthelp I have a 3rd gen Thermostat that has lost WiFi. I followed steps to reconnect. Please help.
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danthecloser
(@danthecloser) reported
@googlenesthelp my Nest thermostat needs to be replaced after less than two years. Please help! It dropped wifi and will not reconnect. And I did all the steps required via your support site. Thanks
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Carl Draper
(@explodingwalrus) reported
@googlenesthelp This is more a Jellyfin issue than a Chromecast problem but thanks.
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Jason Rullo
(@J_Rullo) reported
@googlenesthelp my nest hello doorbell seems to have stopped working after a recent power outage. I seem to have power at the transformer so I don’t think it’s that. Any suggestions?
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Andrew Perry
(@awmperry) reported
@googlenesthelp It has no effect. Again, the issue is that there doesn't seem to be a setting for it; I want it to talk to me using the 24-hour clock, and I want it to understand that when I say "eleven" I don't mean 2300.
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Jaz🌷✨ (she/ella)
(@Jaz619) reported
@googlenesthelp I keep getting a connection error when trying to set it up. Ive restarted modem, the Google home, my phone, and factory reset the speaker and still doesn't wanna communicate with the app
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Unsung_Spartan
(@Unsung_Spartan) reported
.@Google @googlenest @googlenesthelp Your TV app won't allow me to log in because my Best account is linked with my Gmail account. Please help.
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Unsung_Spartan
(@Unsung_Spartan) reported
.@Google @googlenest @googlenesthelp Your TV app won't allow me to log in because my Nest account is linked with my Gmail account. Please help.
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Lizzy Kyle
(@LizzyKyle4) reported
@abushabanrain @googlenest I had same issue with my account,I contact support but they couldn't help until I was referred to will_tech02 on Instagram, he is a technician, i'm sure he can fix yours...
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joel from the very boring future
(@undefined_fun) reported
Hey @googlenesthelp my downstairs nest doesn't seem to be able to connect to any Wi-Fi networks anymore. I've tried everything, even resetting everything in my house back to factory settings. Help!