Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (22%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Dave
(@DaveRosnerNY) reported
@googlenest NEST keeps turning on when im not home. Bad for the environment and $s. 45 min on hold -told to fix I need to b home. Im 1,500 miles away. With all this time on hold, I TWEET. Do not buy.
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Amanda Lewis
(@aLewy25) reported
@googlenest @googlenesthelp we bought a house. Old owners left the nest, no manual. Have reset it, cancelled settings but still seem to have some remain and doing crazy things with temp. Help us please!
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Agustín
(@AgustinB90) reported
@googlenest @VictorGlum @NBALPSupport I am having the same problem. I cannot watch games with my chromecast of NBA LP. My phone is an iPhone.
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Adam Swenson
(@aswenson86) reported
@googlenest to, my security system has been broken for a month+ and the support team screwed up the initial replacement and sent me a detect instead of the base unit. Help...
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Linda Vallo
(@bluecorngirl) reported
@googlenest temp is 65 until 2pm then is 72 til midnight. Help!!
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Richard Driese
(@rickydriese) reported
@googlenest my Nest Hello doesn't show up on my Nest Hub when someone comes to the door. I just get a black screen. Help please
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Marc Carlin
(@MarcCarlin) reported
@googlenest I’m having trouble accessing Netflix with google home
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Aj Okere
(@aj_okere77) reported
@googlenesthelp I have been having issues with my google nest thermostat not finding the wifi that next to it. I need help, its frustrating that i have reset this device for the upteenth time. Please provide support.
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K'Hadree Hooker
(@KHadreeH) reported
Anybody having problems with their @googlenest device? All the blinds in my crib keep going up and down 😡
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John Popenhagen
(@j_popenhagen) reported
@googlenesthelp my nest thermostat will not connect to wifi. i've done all the troubleshooting steps and still will not connect. i've read that this is a know issue and you are replacing the units. what do i need to do to get this replacement?
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Justin Searls
(@searls) reported
@miyagawa @googlenest This all seems bad.
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Dan Guymer
(@DAN_G82) reported
@googlenesthelp @googlenesthelp A £200 thermostat should last more than 4 years. If there is battery issue you should sell replacement parts. #nocustomerservice
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Richard Driese
(@rickydriese) reported
@googlenest It said "ok syncing devices for 10 providers, sorry trouble syncing with smart things and neato"
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FixFlare
(@fixflare) reported
@googlenest I need your help. I've been trying to warranty exchange a nest smoke alarm since October 1st and support is literally unable to make their RMA process work. Please advise, i have half a dozen RMA numbers.
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Bean
(@beantoon) reported
@googlenesthelp our best won’t work or connect to WiFi since the shutdown yesterday. Any direction on how we can turn the heat on in our house?
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Stu
(@13sen1) reported
@googlenesthelp my nest mini is not connecting, I have tried to submit a message online, but that is not working, so I have tried to call, but there are only options for thermostats, doorbells and smoke alarms. How on earth can I get some support? This is painful
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goose
(@goosy2fast) reported
@googlenesthelp Dear Google, looks like I have another faulty door bell. It loses connection constantly. I have spent days trouble shooting but to no avail. The support opening hrs are very limited, please can someone contact me. #nothappy
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Pavan Somusetty
(@thebrownshrink) reported
@googlenest I lost all of my Nest products after migrating account from Nest to Google home. They're not in my old Nest app or new Google Home. Lost 9 Nest Protects, 1 thermostat, Nest Secure, Nest Hello, 3 Nest Cams, 1 of which is our baby monitor. Demoralized... Need help ASAP!
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Michael Smigelski
(@MichaelSmigels2) reported
@googlenest Why can't jade just tell me about these updates herself? I'd have no problem with her talking when she feels the need even i haven't said "hey google" its not like she is in timeout or something?
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Emily Gonsalves
(@emilygonsalves) reported
@googlenest my mini speaker won't play the news for me anymore. How can I fix this? I'm trying to play @CBCNews highlights. The speaker says ”here's the latest news” and then goes silent. I don't know why.
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William Garrison
(@williamgarrison) reported
@googlenest Hey! I have Apple Music working with my Nest Home Mini, but when I, for example, ask it to play the latest Kid Cudi album, I get an error: “I can’t do that here, but you can ask me to play it on your other devices.” Older albums work fine. Any help? @AppleMusic
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Scott Parker
(@een1sp) reported
@BelkinCares @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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G. Laz
(@GCabrio93) reported
@googlenesthelp Hello, my Nest Thermostat 3rd gen lost connection to WIFI and now can't find any networks in the scan. Tried the troubleshooting on the help page with no success. The serial is 09DA02AC471815PN.
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T Pol
(@Martin14115909) reported
@googlenesthelp 2 weeks ago green light flashing above the Nest logo. App showed stat offline & the stat attempted several times to reconnect to wi fi. When I interrogated the stat it showed nest w5 error. Reset the stat in settings & reset network. Wont connect to WiFi. Still shows w5 error.
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Adam
(@UTDAdam3) reported
@googlenest The problem is fixed. Thank you. Just had to reset it couple of times and reconnect it to wife couple of times
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T Pol
(@Martin14115909) reported
@googlenesthelp Hi. Nest thermostat w5 error for past two weeks. I have attempted the recommended process in your troubleshooting guide on line and I am unable to resolve the w5 issue. What steps are now available to me please? Martin