Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Website Down (21%)
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Online Features (10%)
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App Crashing (10%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sad Cosmic Arthropod 🌌🦀
(@cannibal_queer) reported
@googlenest thanks, I'm saving everything in order to reinstall, I'll let you know if the problem continues! thanks for your help!
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Dr. Leigh George
(@LeighGeorge) reported
@googlenest several weeks ago and it's gotten progressively worse. I have made no changes to my network settings and even tried rebooting the entire system but the problem continues. Google Nest is literally unusable for me at this point because it is so unreliable. I am extremely frustrated
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Matthew Tang
(@matthewtang83) reported
@googlenest It's not only Google home but assistant around all platforms... My phone, both Google home kept telling me there's issue. I can cast music or control the loudness through my phone without issue. Just seemed that Google assistant gave up on me. So no voice control 😭
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Jimmy Taylor
(@consentfactory) reported
@googlenest The problem isn't the Nest -- it recognizes children's voices just fine -- it's that @youtubemusic has age restrictions that @GooglePlayMusic didn't have.
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samantha mullen
(@samanth28660481) reported
@googlenesthelp thermostat has suddenly stopped communicating with heat link which now has no lights and error h71 on thermostat. House is freezing and not happy
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Karl Billington
(@qualeboy) reported
55% of people on Amazon give Google Nest 1/5 stars!!! Terrible!! They have no customer services. No complaints process, no arbitration or legal options. Abysmal! @googlenest @Google @nestsupport_uk #nest #google #googlenest
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Kimberly
(@kimchampagne) reported
@googlenesthelp Yes, I think this issue started after the last update.
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micky
(@MICKYIMP) reported
@michaelv50211 @googlenesthelp Smh this is terrible for a home security system to be like this.
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JenFoto #LetTheMusicPlay #ExcludedUK
(@jen_foto) reported
from
Newburgh, England
@googlenest She spins her lights listening and 20s later says "sorry I'm having problem with that..." I'll reset the device and see what happens, cheers!
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Dr. Simon Spence
(@macinfoirl) reported
One of the worst products I have bought for my home is a Google Nest camera. It has a badly designed, slow app, a subscription-only service to look back at your own camera recordings, and it frequently cuts out. @googlenest
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Dan Wood
(@w00ds13) reported
@googlenest It is about 3 metres away from the router with a good signal shown when connecting the device to WiFi. No network changes recently. Tried rebooting router and also tried setting up from my phone hotspot with the same cloud error.
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Keir
(@KGravil) reported
If anyone is thinking of getting a @GoogleNest audio speaker, my advice is don't. They're horrifically glitchy and can barely make it through two songs before announcing an error.
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MindyNeves
(@mindy_neves) reported
@googlenesthelp It’s technically not offline...green light is on and I’m receiving motion and people notifications
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ZAmfi
(@alexzamfir) reported
@samanth28660481 @googlenesthelp I have the same issue. Tried to reset both thermostat and heatlink but got the same H71 error.
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Courtney
(@cmerrifield) reported
Hey @Google, @googlenest when you update your Nest Hub Max and it disconnects Yale locks, your entire Nest security system and your Smoke detectors….you would think you might want to publicly acknowledge that instead telling us to reboot, yet again. Worst. Service. Ever.
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Luke Fry
(@Spooky_Luke) reported
@googlenesthelp My Hello doorbell stopped giving a video feed. Error NC009 (15.5) shown constantly when trying to setup after a reset at the point where it tries to add to nest account (Never had a nest account) I have done all of the steps detailed in support documents. #help
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Michael
(@michaelv50211) reported
@MICKYIMP @googlenesthelp They only show offline in the app. They are still connected to the nest secure. This is something on nests side that they caused from the firmware update in the Google WIFI
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Dr. Leigh George
(@LeighGeorge) reported
Hi @googlenesthelp my google nest wifi is constantly disconnecting no matter what I'm doing (working on my laptop, surfing, video calls, etc.) It's become completely unreliable and disruptive. I know many others are having the same issue. When will this be resolved? Thanks!
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Emily Gonsalves
(@emilygonsalves) reported
@googlenest Still not working. It says “here's the latest news” and goes silent.
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Martin Bannister
(@mrtn_bannstr) reported
@googlenest Both Google homes have been reset recently due to a different problem & my router has been rebooted due to unrelated connection issues. I have problems with the assistant on my phone when I'm out in my car using mobile data. It's not an issue with my set up, ur assistant is broke
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1AN
(@qwerty23123455) reported
@googlenest they may have the best Thermostat but when they stop working, their customer support is the worst. Been 34 days and still no resolution. Advisor asked when to call, I told him when, but no call received. Been 2 days now. You should be ashamed of this lack of care.
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david nico
(@davidenico) reported
and if the argument is they're terrible looking as to be a deterrent, thats nonsense, you need up close hidden cameras that can actually identify perps. @LOREXTECHNOLOGY @ArloSmartHome @googlenest
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Bran
(@bran_tweets) reported
@googlenest Yeah I understand. I’ve been down this road before and did that previously, luckily. I just wanted to voice that it needs to be better. Be like the Nest doorbell.
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Brüste
(@bonersrule) reported
@googlenesthelp yes its since installation on the indoor model, every time it goes offline and I get notified via the app, it has no status light on it. power cycling it fixes it immediately or waiting 15-20 minutes seems to restore it too
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DipsB
(@Ndola19) reported
@googlenest Hi,thx for your reply. Yes, I get the option and that's how I reconnect it. #GoogleHome app tries to connect, but I need up set it up as new device. Hope we can sort this issue out. Already tried online chat option so you are last hope.
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Karl Billington
(@qualeboy) reported
@googlenest @google @nestsupport_uk TOMORROW I WILL BE CONTACTING TRADING STANDARDS to report Google’s defective products, zero support, terrible customer service, I will be getting my money refunded from you #google #googlenest #nest
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Atljagfan
(@atljagfan) reported
Is @googlenest down again? WTF?
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Alex B.
(@AlexBosck) reported
@matthewtang83 @googlenest Same here. My nest minis, hubs and phones not working with voice activating. Casting music from spotify app is ok. Assistant is acting weird on all my @madebygoogle devices.
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Brüste
(@bonersrule) reported
@googlenesthelp could your devs push an update to the Nestcam that makes its LED pulse orange or red if it cant connect to wifi? (the way the old dropcam does) I've got a camera thats 5 days old now that keeps going offline, and its impossible to tell if its a bad with no visual
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AndrewPranoto
(@AndrewPranoto) reported
@googlenest Hi Google don't worry i switch to other network and it connects to that network now. Will get back to you if the problem still happening