Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (45%)
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Online Features (14%)
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Device Failure (14%)
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App Crashing (10%)
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Website Down (10%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
 Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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duffaluffaguss.eth
(@Duffaluffaguss) reported
@googlenesthelp After 3 hours of troubleshooting I ultimately reverted to the nest connect that I thought was broken because the brand new one would not sync with my device. You need to update software, make the locks easier to update, allow users to assign custom locks within the same household
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Hennie High
(@henniehigh) reported
Help! @googlenesthelp My nest thermostat (installed Aug 2020) has stopped working completely. I've tried to charge it via the USB, and it displays to place it on its base, and then shows nothing when it's replaced. Please help - we have no heating/hot water!
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Peter Bagarella
(@bagarella_peter) reported
@googlenesthelp I have a 3rd gen Thermostat that has lost WiFi. I followed steps to reconnect. Please help.
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Carwyn Jones
(@CarwynJ94056800) reported
@googlenesthelp I am a qualified heating and electrical engineer, I decided to install Nest thermostats to three of my clients, every client now has problems with the thermostats not working. The support from Google is atrocious I am spending hours each day getting nowhere.
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Simon R Raseley
(@simonrraseley) reported
So I've been trying to reinstall my #googlenesthubmax since Sunday & last night it finally worked. The #nest app sees it & I can now review videos it makes. Thanks to @madebygoogle @googlenest for staying with me all thru the process. Not sure what the glitch was but it's over.
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AK
(@kamranazaan7) reported
@googlenesthelp hi my nest doorbell is so slow not playing videos my internet is perfectly fine but the doorbell since I bought 6 months ago is having issues.
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adam1273
(@adam1273123) reported
@googlenesthelp Its been roughly a month now, yes i rebooted the router that didn't help, i did a "reset all" on the thermostat its self with no change.
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Sewerprat🏆💙💛🍥
(@sewerprat) reported
@googlenest Both my Nest Learning E thermostats have gone offline in the last hour. No internet or wifi issues locally. Downdetector is reporting other ppl having similar issue in the last hour in UK. Can you check if there is an outage please?
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Benne
(@benneio) reported
@googlenest You guys need to make this happen - it is crazy that you can't let people decide for themselves if it is a security issue or not. People are throwing money at you for Google Workspace accounts, and on Nest products - and these things just needs to work together. Take my feedback.
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Maryam.Monadi
(@MaryamMonadi) reported
@googlenesthelp Thank you. I was under the impression the issue was fixed based on the other threads. I just missed another bell ring & this is starting to become very frustrating.
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Mike Honcho
(@Flyboymike) reported
Been battling a heater issue for almost 3 weeks now. I think @googlenest pushed out an update thats cost me about $1000 to troubleshoot and turned my thermostat into a paperweight.
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Carwyn Jones
(@CarwynJ94056800) reported
@googlenesthelp I spent an hour out of my busy day talking to nest help, it was left that I would receive an email detailing how the process of replacing the faulty item would be processed. Received the email no mention of the replacement back to the start again.
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Sharon
(@shaymc15) reported
@googlenesthelp No messages. It’s been doing this the whole time I’ve had it. When I try to adjust the schedule, it knocks me back down to 63° Is there a reason the schedule won’t stay the way I set it? Am I doing it wrong? And why can’t I just set it to the temp I want and stay there?
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Timothy Graham
(@TCGRaven) reported
Summer 2021 Buy @googlenest Install Nest in New home. Nest works for 1st month Receipt and box are thrown away. Nest Breaks in 2nd month. Nest says warranty expired in 2016. Conclusion: Google Nest sells broken Nests that are out of warranty and recommends you buy a new one.
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Cristian
(@Cristia01673698) reported
@googlenesthelp don't worry, I could solve the problem
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Cyper Bunk💉💉💉
(@bageler) reported
@googlenesthelp your support people are jerks. I keep getting tossed around like a chimp throwing feces and nobody wants to even try to solve my tech problem with your devices/software.
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Arno Lesaint
(@arnolesaint) reported
@googlenesthelp Ok, so it does work in english (us), I was able to create media alarm (except the nest hub didn’t recognize some of the songs I asked for because of my terrible french accent). Tried again in french, still tells me it can’t do this, though it is officially supported in french.
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Peter Bagarella
(@bagarella_peter) reported
@googlenesthelp Please help. Issues with WiFi connectivity is not resolved after reset of it and router. Thanks in advance
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Cristian
(@Cristia01673698) reported
@googlenesthelp because resolution 4k on my chromcast disabled me the dolby vision, I need help
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Carwyn Jones
(@CarwynJ94056800) reported
@googlenesthelp I called Google nest help the other day and instead of resolving the issue the gentleman suggested that I hire an attorney to defend myself in court due to the thermostats not working! Is this really the best route forward to resolving the faulty nest?
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Mark Walker
(@markwalker_) reported
@googlenesthelp Hi, thanks. I've tried that. It's an odd issue. I usually try to open/close the app or switch between locations and sometimes it connects properly. Really hard to diagnose. Is it possible to set manual network settings or is it DHCP only?
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Regular Timeline Hank
(@hanx3sports) reported
@googlenesthelp The wire has gotten bad to the point I have to twist it a bit to make it show—I doubt there’s a way to fix it but if u got a trick please share
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Kevin
(@skibumfitz) reported
@brinks_home @googlenesthelp my monitoring with Nest Secure stopped working 3 weeks ago. I have been trying to get in touch with support by email, text and waiting on the phone for over an hour. How do I fix or cancel my service?!?
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James Ronan
(@mrjamesronan) reported
@googlenesthelp Hello thanks for your reply. To be honest struggling to find our issue on troubleshooting guide. I believe we have a 2nd gen Nest. Would it be possible to get a support call?
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Joy
(@TheJoyOfJoy_) reported
Hey @Spotify and @googlenest, when I ask my google nest to play All Too Well by Taylor Swift it won’t get that I want it to be (Taylor’s Version) or that I want the 10 minute version. How can we fix that?
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Carl Draper
(@explodingwalrus) reported
@googlenesthelp This is more a Jellyfin issue than a Chromecast problem but thanks.
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Cyper Bunk💉💉💉
(@bageler) reported
@googlenesthelp you are the worst support organization on the planet
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Rebecca Ó Cearnaigh
(@Driff01) reported
@googlenest my nest protect keeps going offline even though it can reach the Internet. Have to keep taking it off the ceiling and resetting it - help!
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Fully-Vaxxed Megan
(@MeganLinMoore) reported
I am a poor tech lover, so I buy updated tech when it is on sale. I am stoked that the @blinkforhome doorbell was on sale for 33% off! The catch- I have a @googlenest & @alexa99. Of course, Blink doesn't work with #GoogleHome, even though it's interface is better than Alexa's.
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lawrence ablahad
(@ljmusclemilk) reported
@googlenesthelp your system deleted my whole Google Nest home, deleting all of my devices and your customer care is useless. Just told to reconnect it all, trash equipment, even worse customer service. SMH, buy Ring, GOOGLE does not have your back.