Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 08/05/2025 06:10

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Online Features (35%)

    Online Features (35%)

  2. Device Failure (26%)

    Device Failure (26%)

  3. Sign in (19%)

    Sign in (19%)

  4. Website Down (15%)

    Website Down (15%)

  5. App Crashing (4%)

    App Crashing (4%)

  6. Errors (2%)

    Errors (2%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPlymouth Online Features
United StatesFruita Online Features
United StatesColumbia Online Features
United StatesDodge City Website Down
United StatesAtherton Online Features
United StatesNashville Device Failure
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanAppleFan Jordan 👨🏻‍💻 | 🙂 (@JordanAppleFan) reported

    @googlenesthelp Things are going well only so that problem I haven't taken any steps. It started today. It was a lot of rain in Holland last 3 days.

  • GRB898 G (@GRB898) reported

    @GoogleStore @googlenest I cannot believe how badly you messed up the new generation of indoor cameras. They are completely useless to us now and have to return 3 cameras. No clue what you were thinking. Whoever had this idea should be let go. You made best camera into the worst.

  • RichardBirks8 RB Plumbing and Heating Cheltenham (@RichardBirks8) reported

    @pbplumber @googlenest BoXt…. The company that keeps on giving!!! All Iv ever heard back from their customers is crap feedback, nightmare company!! Don’t know much about googlenest and by the sound of it I don’t want to!!! 😵‍💫

  • asaikali Adib Saikali (@asaikali) reported

    @badnima I bought into the @googlenest ecosystem when I did my home reno smoke detectors, thermostat, and doorbell and was promptly shocked at how bad the user experience apps are stuff is scattered between nest app and home app, I now avoid any google branded home products.

  • ChrisBryant78 Chris Bryant (@ChrisBryant78) reported

    @pbplumber @googlenest Unfortunately, their customer and tech support is really poor nowadays. Shame, as I like their products.

  • JordanAppleFan Jordan 👨🏻‍💻 | 🙂 (@JordanAppleFan) reported

    @googlenesthelp Will be difficult unfortunately, we don't have a shelter for that, and I don't have these installed. So I'll just wait and see. Thanks in advance for the help.

  • brewing_code toasting_crumpets (@brewing_code) reported

    @elliegibson @googlenest @HiveHomeUK It’s worse. Don’t do it. If you ever want to use trvs the hive system is shockingly bad. I switched from hive to tado and couldn’t be happier. Everything just works. The hive was a daily, sometimes hourly battle to get temps right in individual rooms.

  • MakeANoteOfThat Leo Schmitt (@MakeANoteOfThat) reported

    @PaulLomax @googlenest Yes it is But There's a rechargeable battery in the thing and when it goes bad it takes down the thermostat.

  • kevgasandhtg Kevin B (@kevgasandhtg) reported

    @pbplumber @googlenest I’ve had two go down in the last month struggle to get replacements , customers ended up getting complete new ones and keeping the control for spare

  • HEheatingwarks HE Heating Supplies (@HEheatingwarks) reported

    @pbplumber @googlenest Help-Link rebranding was always destined to end up this way even with Worcester-Bosch trying to jump in. Look at directors list and you'll see WB people have now resigned. Manufacturers wanting a slice of installers pie!!!

  • B0wliawmpz B0wliwmpz (@B0wliawmpz) reported

    @googlenest why ******** does my #googlenest still disconnect from wifi after 30mins of reconnecting. How have you not fixed this yet!? How much are you techy ********* making every month. Fix your ******* products!!!!!!!

  • MakeANoteOfThat Leo Schmitt (@MakeANoteOfThat) reported

    @PaulLomax @googlenest Sorry for the confusion. When my gen 1 nest went bad these easy to replace batteries weren't available.

  • neilbridgeman Neil Bridgeman - Rail Electrical Professional (@neilbridgeman) reported

    @pbplumber @googlenest My heat link went down and Google sent a replacement and offered me up to £100 to have it changed. I thought that was excellent. TBH keeping a plumber away from the electrics is very sensible.

  • EllieSmith1992 oLr (@EllieSmith1992) reported

    @googlenesthelp my nest is connected to the internet and says it’s connected to the app but it’s not showing in the app. I’ve tried resetting the internet and also resetting my password but no emails are coming through either to reset. Help please!

  • BestHeadhunter TheHeadhunter (@BestHeadhunter) reported

    3 @googlenest Smoke alarms have now failed over the past few years. Expensive and unreliable. Customer care - poor.

  • n2unc John B (@n2unc) reported

    @googlenesthelp Less than 2 month old 3rd Generation Nest Learning Thermostat lost wifi. Have completely reset until & modem and router... Won't find ANY networks. Other devices have no issue. What is next ?

  • the_heating The Heat is On Heating Co.Ltd (@the_heating) reported

    @pbplumber @DrBoilers @googlenest I stopped fitting nest a few years ago Dreadful customer service and the worst technical line I have ever called !!

  • villagespud Leigh Mason (@villagespud) reported

    @googlenesthelp My Gen 3 thermostat won't contact to wi-fi - gone through full restart / rest procedure but nothing works. Don't really want to spend another £180 for another, can you help?

  • junalmeida Marcos Junior 🇨🇦🇧🇷 (@junalmeida) reported

    The main reason to buy @googlenest products, Home Away assist, still a piece of garbage. It doesn't work at all. Dozen of support tickets and still nothing.

  • manders2222 Mandy Sitz (@manders2222) reported

    @googlenesthelp We recently dug our best thermostat out of storage, and it is not connecting with wifi (Its not even trying). I tried manually tying the network info (I got a "failed to connect" error) and all the online troubleshooting on your website didn't work.

  • StevePeckandson Phill Peck (@StevePeckandson) reported

    @pbplumber @googlenest I fitted a replacement last week. Heatlink supplied by nest. No problem with me doing it but the customer said getting a replacement sent out was painful

  • manders2222 Mandy Sitz (@manders2222) reported

    @googlenesthelp Thanks for the reply! I have the Nest Learning thermostat - 3rd generation. And yes it is working to control the heat as a digital thermostat... Just none of the app or wireless features are working. I also get an error when i try to connect it to my Google home.

  • pbplumber P B Plumber (@pbplumber) reported

    @neilbridgeman @googlenest The first heat link that went down on one of my jobs Nest replaced and paid me £100 for a temp fix, and £100 for replacement, like you say excellent. But now they are pushing customers to BOXT.

  • MsDrasby Ms. Drasby (@MsDrasby) reported

    @madebygoogle I couldn't believe having to replace my Google Nest Router after 2 yrs. It was no longer possible to reset & reinstall points. After purchasing a refurbished Google Mesh Router problem solved. No longer happy w/Google quality @googlenest

  • evolvedute carbondated (@evolvedute) reported

    @DougTones @googlenesthelp Nest? These are not cheap and they shouldn’t be going bad this fast.

  • wikimtb1 Michael Brenner (@wikimtb1) reported

    @googlenest looks like it’s time for my annual call to tech support because the refurbished piece of junk (4th one in 4 years) **** the bed. Just plain garbage. Time to switch brands.

  • MakeANoteOfThat Leo Schmitt (@MakeANoteOfThat) reported

    @PaulLomax @googlenest The batteries go bad in the thermostats. I'm a electronics tech & found that the batteries are not replaceable. One must buy a new $300 nest thermostat every 10 yrs or so.

  • reddy_raka Raka (@reddy_raka) reported

    @googlenesthelp Hello, my Nest Thermostat is offline and is unable to detect the wifi. I have reset the thermostat and did everything shown on the support pages but did not help. Please advise

  • VerveGas Jon - Verve Gas (@VerveGas) reported

    @pbplumber @googlenest I ditched @googlenest their tech support if shocking!!! And in general aftercare is the worst ive ever experienced, used to fit loads but advise customer to run a mile amd be happy they don’t have one now

  • stephennoffke Steve (@stephennoffke) reported

    @googlenesthelp hello. My nest is not connecting to any network. Other devices are connected to wifi fine. I tried looking for my mobile hotspot. Neither worked. I reset the next. Problem continues.