Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (19%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Erin at The Front Yard Homestead
(@erinatthefyh) reported
@googlenesthelp "About 21 min ago: OFFLINE" in the face on the app. Also, "Check your Wi-Fi network connection." Our connection is fine. We've tested it. All other Nest cams, Nest Protects, Hello, etc. are online with no issues.
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Peter Bucci
(@Peter_Bucci) reported
@sdamico @clawrence @googlenest I think the ideal formula would be: • Leave for work at 50% • Arrive at 15%, plug in • Charge to 85% (8am–4pm) This would be even better if workplaces had solar parking canopies. Reduces storage need, keeps parked cars cool, & solves "my apartment doesn't have chargers" issue.
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Raquel
(@raquel_wofford) reported
I cannot disconnect my old @googlenest and get my new one connected properly. I’m paying and being charged for the Nest Aware service so I need to speak to a human to get my problems resolved ASAP please!! Can anyone help?
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Riot SvenGG (Steven / Sven)
(@svenj) reported
It got down to 68 degrees in my apartment, so I set the @googlenest thermostat to heat • cool with heat at 66 so it wouldn't be too chilly in the morning. Just woke up to the "smart" thermostat having set itself to 75. So it's hot as hell and wasted energy and money. Perfect.
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Mark N. Mielke
(@MNMilky82) reported
@googlenesthelp Upon further inspection the device appears to be broken. It seems paint somehow got inside the unit. Any chance you’d replace this for me?
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Gregg Woodier
(@upsidedownowl48) reported
@googlenesthelp Hi, I'm having trouble with my Nest. It's lost wifi and is unable to reestablish a connection. I've tried rebooting the router, Nest and reconnecting, but nothing works. Any suggestions?
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Michael Scanlen
(@Michael_Scanlen) reported
@Google @googlenest for an "enviro friendly" company, bricking the OnHub is called EWASTE. Yes you gave warning and discounts (no help for non-US) but I will think long and hard before I purchase another Google hardware product. Buyer beware... #GoogleGraveYard
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Captain Obvious
(@OcaptMyObvious) reported
@googlenesthelp honestly, the way the nest app works is better then the google home app for the thermostats. And I don't have a problem with the google home app. but since my new nest install sent me to google home, why would I ever think installing my not that old other nest would not?
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Eudaemonius
(@Eudaemonius) reported
@googlenest @madebygoogle - Nest servers are NOT working. ETA for being back up??
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Jamsie
(@Jamsie) reported
@googlenest ever since the 1.56.315675 software update, my nest mesh Wi-Fi extender keeps repeatedly going offline 3-4 times a day. It’s not moved, when it’s connected, it’s a great connection. A quick Google suggests I’m not the only one.
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Sumanth Shyam
(@Sumanth027) reported
@googlenesthelp hello my nest thermostat refuses to connect to the internet. I have tried all the steps discussed in google support forum and the only solution that worked was to replace the device itself. Can you please help!!!
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Lemi Boyce
(@rhymiz) reported
Worst decision I ever made was to buy a Nest Security system from @Google @googlenest. Depreciated less than 2 years after owning it. What a joke. A security system is not a phone that you should trade up every 2 years
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Stephen R. Beckham
(@stephenrbeckham) reported
@googlenesthelp Please consider creating a widget for the thermostat control or, even better, an attachment to the Android notification drop-down for the thermostat control.
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Marc Singer
(@singerplanning) reported
@googlenesthelp I have three next in my home. One of my nests has been unable to find any Wi-Fi since Sunday. I have tried all of the trouble shooting steps including resetting the unit.
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Wonkish
(@captainwonkish) reported
As much as it's creepy as **** that @googlenest store logs of all motion near their thermostats/smoke alarms, it does at least mean you can do a full data request from them when you're trying to work out remotely if you've been burgled..
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markmacdonald
(@markmacdonald) reported
@OcaptMyObvious @googlenest Good luck getting any help.
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deepti
(@Deepti_sharma13) reported
@googlenesthelp @googlephotos @googlephotos can you please help as i made the payment and it has been debited but still the storage is not upgraded. Is there any better number to reach as i need immediate help. My location is India
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Captain Obvious
(@OcaptMyObvious) reported
@googlenesthelp oh no I solved my problem. apparently new nests have to use google home, old nests have to use nest app for install. it's a disaster. your decisions around functionality are awful. Google used to be great at "things work" now not so much
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Erin at The Front Yard Homestead
(@erinatthefyh) reported
@googlenesthelp Sorry, life's been busy. We're still having problems. We've turned it off and back on, factory reset it, reset the router, and uninstalled and reinstalled. Not only is the temperature way off, but it's still going offline. It's a 3rd gen.
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CraftBeerGuy
(@CraftBeerGuy1) reported
@googlenesthelp I think it’s ok, might have been a wifi issue
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Legend Phoenix💎🤲
(@_LegendPhoenix) reported
@googlenesthelp The green dot light at the top flashes twice and then turns off and the nest doesnt record for maybe a minute before the nest comes back on. Have not tried to trouble further
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Markiv
(@Evenafoolcansee) reported
@googlenesthelp recently purchased and moved to Google Wi-Fi nest. So far a bad experience issues with streaming. Previous competitors product had no issues. Called tech support no help. Will have to return the product.
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treacherous Fe
(@Lady_FeLee) reported
@googlenesthelp My app is always offline. I have to reset the nest basically everyday. Nothing wrong with my wifi so it’s not that
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NM
(@naresham) reported
@google @googlenest It's been really long since I have complained but the issue is still not resolved 😒 You cannot broadcast from one speaker to another REMOTE Speaker so you have to use Assistant on phone to broadcast to remote speakers. Please ask Dev to try it out & fix it 🙏🏻
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Mountain High Photography
(@mhphotofilm) reported
@googlenest I have to say I’m really disappointed with the experience I’ve had with issues with my device this past week. I would appreciate someone who would actually help me.
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Marc Musgrove
(@MarcMusgrove) reported
Demand response question - has @googlenest been used to help reduce community propane usage for heating? We have a delivery/supply issue up @kirkwoodmtn and need to take steps to lower consumption as well as address the root issue. Can nest temps be remotely lowered as needed?
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Michelle Passi
(@MPassi23) reported
And @googlenest save the trouble from telling me to DM you because I’ve called your help center already for three separate products that needed to be reset on your end. Unbelievable.
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Marc Singer
(@singerplanning) reported
@googlenesthelp 25 feet. I have had a nest there for at least 5 years and have never had a wifi issue.
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Vincent Paul
(@Shark_Survive) reported
@googlenesthelp Kindly help me, my previous device lost and now I am not able to log into my gmail. I don't even remember the password kindly let me know what can be done now.
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deepti
(@Deepti_sharma13) reported
Is there any best number to reach Google Customer Support? Was trying to connect on the given num 1-800-419-0157 by Google. But its says invalid. Please help @GoogleIndia @googlenesthelp