Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (38%)
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Website Down (24%)
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Online Features (19%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sam 🐙
(@slashequip) reported
Bought a load of @googlenest stuff. Created a new gmail account for the house. Set some devices up. Google disabled my account and now I can't access anything. Have to wait ~2 days to get a reply. Great. @googlenesthelp help a brother out?
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp My Google Home keeps saying about a few articles from the google help center when I ask a question, how do I stop this?
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Sean Eric Fagan
(@kithrup) reported
@googlenesthelp @googlenest Multiple clients do experience the other issue, wherein I can ping the main, routing AP, but cannot get DNS from it. But not *all* of the clients have that problem, usually.
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Joey Huerta
(@MrJoeyMaverick) reported
@googlenesthelp I’m having issues with my Nest Thermostat error W5. I’ve restarted and still nothing. Can you help please?
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Scott Parker
(@een1sp) reported
@googlenesthelp My Nest Hub Max Camera is offline will not turn back on in Home or Nest app rest of device is functioning perfectly help please!
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💖
(@vlexisbar) reported
I absolutely hate our @googlenest. On the hottest days, our air suddenly stops working and in the coldest nights suddenly our heat stops working. Get your **** together.
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That Guy
(@Mountaineers80) reported
@JimBobFisherman @googlenest Let me come over and fix it lol
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joei19
(@joei19) reported
@googlenest please, please think twice about subscribing to this service after having now spent the better part of 4 hours trying to get my service cancelled. Ugh! What a nightmare.
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Jeff Hay
(@jeffhay26) reported
@june_bug_june @googlenest My Nest stopped connecting to the internet after 2.5 yrs. The support person said there was nothing they could do to repair it and suggested I could go and buy a new one - no rebate offered! WTF? The one key benefit of this unit is to use it remotely. 😡
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Malteaser
(@Malteaser379) reported
@googlenesthelp Is this normal? I’ve told you I have a problem with home away assist not working on all three if my thermostats. I’ve spent hours sending you screen shots and explanations of what is happening. Your customer services are useless and still I have three thermostats that don’t work
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J 🦅
(@J_Tatum4) reported
@Tyrus_J11 @googlenest Yea this **** is legit
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Reginald Carey
(@ReggieCarey) reported
@googlenest The Nest Thermostat subApp on iPhone has to be the WORST possible UI design I've seen in decades. Complete and utter crap. Someone needs to teach Google some Human Factors. You make the most basic thing - changing the temp virtually impossible.
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Fine, Great
(@dadmask) reported
@googlenest allow local network access to cameras and devices when the internet is down. Seems like such an obvious thing and yet here I am, no internet, no camera views, no changing thermostats. 👎
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Tim Levert
(@timlevert) reported
@googlenesthelp My nest hasn’t worked right since install. It connects to Wi-Fi but not the Nest server. Support team was nice, but not helpful. After their troubleshooting suggestions my device will no longer connect to Wi-Fi either. And now I have to start the process over!?
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Malteaser
(@Malteaser379) reported
@googlenesthelp And when I do that you will say that you therefore can’t resolve my issue and close my complaint. I’ve already asked for replacement thermostats and that has been refused. You are not actively doing anything to sort this out you just keep sending me emails with ridiculous tasks.
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joei19
(@joei19) reported
@googlenest the company won’t help me cancel my subscription. help!
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joei19
(@joei19) reported
@googlenest no wonder subscriptions are falling when a subscriber isn’t able to get anyone on the phone who can help
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Kamil Brzeziński🇵🇱
(@KamilBrzezinski) reported
@jaylwebster @Google @googlenest Hi Jay. What happened? I'm not working on the Nest, but maybe I can somehow help.
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Scouse African®
(@AcerbicRed) reported
Some tips: Buy a @googlenest or similar brand of connected smoke alarm with carbon monoxide detector. Trust me it’s worth it! Leave some windows open in your house if you are leaving pets at home, even if it’s just to help with the funk!
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KMB Computers
(@KMB_CHSS) reported
@googlenesthelp Hi, my nest thermostat can’t connect to wifi, I did reset it, and my router too, I have nest learning thermostat 3rd gen. Help please
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Paul King
(@nopking) reported
@googlenesthelp We've had this conversation before. Problem comes and goes in severity. Not particularly interested in being told the same lines such as my internet isn't fast enough (300mbit at devices, gig backend) - it's not first level tech support and that's all I've managed to get.
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rose king
(@rosekin23069596) reported
@googlenesthelp hi google Do you have suspended me for no reason so can u help bc i need it and why the do u Suspend people with out telling them why
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Rob Williams 🇺🇦
(@codeslubber) reported
@googlenest is such garbage that when someone hits their doorbell, the app beachballs before you can get a single sentence out. On top of the line Android and iOS phones.
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Dr. Satenik Margaryan
(@mekquirik) reported
@jaybrannan I agree! Why isn't there a humidity detector in a smoke detector for our @googlenest? Seems like an easy problem to fix.
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Malteaser
(@Malteaser379) reported
@googlenesthelp Last week I was asked to spend three days with the home away assist switched off. I did that and sent the screen shots. The CS representative told me it showed the thermostat worked with the schedule. Yes! 😡I know that. It’s the home away assist that is not working.
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Mallory Ream
(@MalloRae) reported
Oh @googlenest I am pretty upset with you. I have a bad detect but since I'm out of warranty I can't get a new one.. I can't even buy a new one.. you have them, but you just cant give me one and that is pretty ****** since I've been a customer long enough to go out of warranty..
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An tUasal Ginideach
(@Johnnymc_hicks) reported
From time to time #tunein can't find @RTERadio1 @RTERnaG etc. on my @googlenest speaker. Is there anything I can do to fix this?
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💖
(@vlexisbar) reported
It’s so inconvenient to keep having to call maintenance every time it stops working. I work from home with my kid I don’t need people in here every week messing up my schedule bc our @googlenest is a POS
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Edith Perez
(@edithperez1983) reported
@googlenesthelp please help! My nest thermostat has completely lost wifi and will not find any networks. I have rebooted it several times and restarted my wifi router. Nothing works
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Goatmasterfunk
(@Goatmasterfunk) reported
Used to have a @googlenest smart thermostat and it was the most over-engineered, infuriatingly unreliable, buggy piece of tech in the house. I’ve switched it for a @HiveHomeUK and am so impressed. The Support desk are also fantastic. @googlenesthelp were useless