Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (14%)
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Device Failure (12%)
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App Crashing (10%)
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Website Down (10%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
 Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Fox is hopeful 🦊😷
(@kfury) reported
@tom_weaver @googlenest I came across that problem as well. Unfortunately it feels like the team was given a requirement to move to Google Accounts and the edge cases proved difficult so they ended up doing so in as minimal a way as possible and now there’s no requirement to fix it.
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shana
(@babyspice__666) reported
hey @googlenest idk who to tag but i keep asking my google home to play fearless (taylor’s version) and it keeps trying to play the old version. pls fix this!!! @taylornation13 @treepaine
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Rob Macey
(@macey_rob) reported
Update phone and @googlenest cameras don’t work. **** off @googlenest
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Gareth Big G Payne
(@garethpayne79) reported
@googlenesthelp Hi, is it possible to set the network to restart automatically. Say, 02.00 as I notice some of my mesh drops out over time and restarting fixes the problem. I just have a lot of WiFi that runs through the network daily, so need to keep the network top-top.
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Tom Weaver
(@tom_weaver) reported
@kfury @googlenest I couldn’t help but wonder, though, how much having an email address signed up to a Google Suite service (or via Google Domain) is an edge case. You’d think logically it’s *easier* to treat it like a third party email. They must be doing some checks in the database.
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Brad Eichner
(@brad_eichner) reported
@googlenesthelp my nest E thermostat will not locate my internet connection nor any networks. I have verified that my internet works on my other devices. How can I fix this?
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Tildy Bayar
(@decentraleditor) reported
Hey @googlenesthelp, my Nest randomly logged me out (first time in 2 years). Says it sent me a password recovery email, but it hasn't arrived (not in spam folder either). Is there an outage or something...?
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Thalles Coelho
(@thallesvr) reported
@alexa99 @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Brad Eichner
(@brad_eichner) reported
@googlenesthelp I am setting up the thermostat for the first time and has had this error from the start. It will also not connect Bluetooth to my phone during the setup stages. I have reset my router and turned off all Bluetooth connections and cycled the Bluetooth on and off on my phone.
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Mehul Agarwal
(@mehulagarwal) reported
@googlenesthelp Voice recognition fails a lot more than it used to. Home Hub doesn't always detect "Ok Google" and I have to repeat it multiple times. Even simple commands (eg. Play Music) don't always work. Nest Cam is frequently offline and can't be streamed.
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Akita the working class lord
(@PwnProblems) reported
I have contacted over the period @googlenesthelp and they have every time attempted to blame the H71 error on me or my environment I live in. So far they have included these reasons. I own mirrors in my home. I have to many windows in my house. I have not enough WI-FI AP.
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Secret Reptilian Agent
(@genialreptilian) reported
@googlenesthelp It would certainly be awesome if my Nest Audio (made by Google) could pair with my Pixel 5 (made by Google) via Bluetooth instead of being undetected when in pairing mode. Even after rebooting. Why has just about every Google device I've had so bad with Bluetooth?
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BTFU
(@BTFU2000) reported
@googlenesthelp I have a nest aware plus subscription. Video shows blurred screen with note no event detected, then camera was offline ( but none of my other cameras dropped). Again I scrolled through this 5 min of missing footage 10 mins earlier and when I went to save a clip footage was gone
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Dan Ruegamer
(@shicken684) reported
@googlenesthelp I've not been able to get my nest to connect to wifi the past two days. Wifi is working, I've reset everything multiple times. Who in support should I contact for a warranty replacement due to the wifi problem with nest 3.0?
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(((Richard Arnold)))
(@richardfromla) reported
@googlenesthelp Why is there no 800 # to get help with a new Nest Wifi Mesh router? I'm returning a brand new one because it wouldn't connect to a Spectrum modem & there's no help to be had. I even swapped out the modem, still won't connect. Wish I could've talked to someone.😢
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Thalles Coelho
(@thallesvr) reported
@thepennyhoarder @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Thalles Coelho
(@thallesvr) reported
@alexa99 @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Shelley-Queen Sweet💖
(@mawmawshelley) reported
@googlenesthelp I have an IPhone. I think it’s an outage on your part. This is what happened with the last outage.
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Mehul Agarwal
(@mehulagarwal) reported
@googlenesthelp My Nest Home devices have become extremely unreliable in the last few weeks. "OK Google" is much more faulty, voice recognition fails very often. Nest cam is frequently offline. They used to work just fine, but something changed a few weeks ago for the worse.
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Thalles Coelho
(@thallesvr) reported
@alexa99 @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Akita the working class lord
(@PwnProblems) reported
Nearly two years of owning my @googlenesthelp thermostat and still once a week or so, I get the H71 error. (Means disconnected from the heat link, no heating) I have to go to my garage and hold the heat link for 30+ seconds to reboot, then come back and reconnect my thermostat.
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Scott C
(@adysworld31) reported
@googlenesthelp I have a Nest Thermostat E with a bad wifi chip. This is a known and common issue but Google will not replace it as my warranty has expired. A supervisor was supposed to call me yesterday to discuss but no call. Poor customer service and product backing.
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Mo
(@Carousel_Fancy) reported
@googlenesthelp @madebygoogle Nest Protect keeps saying they are disconnected from the internet. We troubleshooted and it still isn't working. Is there an outage?
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Dan Ruegamer
(@shicken684) reported
@googlenesthelp Yes, nest thermostat in the US. I never get an error message. It just constantly searches for network and never finds one. During setup through the app it's the white rings in a circle that spin for hours. Or if go through the device it's the blue circle "searching for network"
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Thalles Coelho
(@thallesvr) reported
@BestBuy @googlenest Thermostat has a major problem that cannot find any WIFI network. My device lost the WIFI connection and can't reconnect anymore. It is a known problem and you can search for it. @googlenesthelp doesn't want to replace my unit anymore
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Leo Thompson
(@That_SciFi_Guy) reported
@WackoMedia @googlenest I'm always up to date. Some devices can be, others cannot. A simple fix would be to let users overwrite this setting across ALL devices.
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Marc Peña
(@TXMP) reported
Getting rid of my @Ring in favor of @googlenest due to customer service. Replace your phone? Oh well, you're never allowed in your account again. Absolute trash.