Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (16%)
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Device Failure (12%)
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App Crashing (9%)
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Website Down (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Wendy
(@Wendyed) reported
My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed! @madebygoogle
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a
(@tacohotbellsauc) reported
@googlenesthelp Wow so impressed! 2+ hours on a call, and 45 minutes on support chat trying to get a refund for my Nest Hello that is peeling and cracking. No it’s not covered under warranty anymore. I just had the worst experience ever. You guys really hate your customers.
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Angloman
(@Angloman_GB) reported
@googlenesthelp Sorry, but a converter is a converter. Little point in having a Nest if it can’t be used to it’s full potential. There does seem to be an industry aversion to this situation. Considering Open Therm was conceived in 1996 implementation is abysmally slow.
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Christopher Morace
(@thinkoutloud) reported
@adamnash @googlenest I have felt your pain. Home was not created with what the customer wanted in mind, but as a leap toward some PM’a vision. The awkward middle ground is terrible:
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Salvador_Dalis_Atmospheric_Skull
(@maxdunn1978) reported
@googlenesthelp Doorbell wired, showed offline in app.
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Tyler Clark
(@tylerclark) reported
@googlenesthelp No problem
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Tony
(@safoian) reported
I hate that @googlenest subscriptions and services don't work with @GoogleWorkspace accounts. Many people use workspace for their family accounts. And for whatever reason we can't integrate into all of the consumer / residential products and services easily. Help!
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Alex Johnson
(@ajohn2550) reported
@googlenest @jmwein So, Have known this was an issue for over a year. However having my nest forcefully disconnected from the account its been connected to for years is really poor experience. Used to be my recommendation for almost a decade. Part 1 of hopefully 2.
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Dan Patrick
(@danpaddy) reported
@googlenesthelp as of today our nest minis in a speaker group arwe not changing the volume when asked. How can these speakers continue to be such a buggy mess?
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Kai
(@kaigradert) reported
@adamnash @googlenest Google Home app is the worst 😠
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Brad Legge
(@bradlegge) reported
2 days on @googlenesthelp all the while without heating. All 3 customer service peeps confirm @googlenest heat link is the issue. No one can approve new heat link device to be sent out. Have to wait 2 working days to speak to safety department! For a £180 device!
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Faviola
(@lilnambo) reported
@googlenesthelp App says it’s offline
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Paul Schiele II 🦊
(@sactokings4life) reported
@googlenesthelp It has happened from the moment we set up. When we had the wired version we didn't have this issue. I added a zone to test out.
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Dayna Goad
(@NoComingBack) reported
@Google @googlenest has literally the worst customer service ever. So done buying their products.
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Pravin
(@jha4pravin) reported
@googlenesthelp @googlenest .. urgent my thermostat learning 3 is unable to identify/find any network, I tried all resetting , rebooting, restarting wifi everything. I feel like it is it is kind of useless for me. please help asap. thanks a lot
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Andy Hall
(@andyhall49) reported
@googlenesthelp Hi, having to re link up my nest wifi router and point. Home app finds the router, I scan QR code but then get message 'modem isn't giving wifi point an internet connection'. My broadband provider says this is problem with my nest router not them. Is it? thanks.
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a
(@tacohotbellsauc) reported
@googlenesthelp It is extremely disappointing to see such a big company not be able to give a refund to a customer who has already had bad issues with chrome cast delivery, thermostat malfunctions, etc. That is not my focus and I don’t care about that right now. My doorbell is.
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Dan Patrick
(@danpaddy) reported
@googlenesthelp I'm in the UK, they work individually if I tap them, and they all give the same response. It works fine on two other speakers that I have which are not in a pair. Here are some forum threads of loads of people with the same issue:
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Damon Blakemore
(@Damon_BPH) reported
@kaPOWed @googlenest @Intergasheating It’s a combi so will control it via the front on the boiler. Press the thermometer on the left and the green light will go to the tap, then press up and down for desired temp. Then on the right you have constant or eco mode options.
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black octagons
(@oldestsole) reported
@googlenesthelp @googlenest this device not working with GSuite is literally absurd. you mean that every other Smart home product I own can be used with my google account, but not the product I actually bought from google. Never buying another google product. It’s not 2009, wtf?
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Tom
(@TheTracerBullet) reported
If @googlenest support can go by business days, shouldn’t that apply to me and their return window? Tried to work with support in good faith and now they are refusing a return. Part of the delay was them and also waiting for shipment of replacement parts, that didn’t fix anything
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Cryptomaster
(@bullish_kryptos) reported
@googlenesthelp Lol take money from your customers within minutes, but make the refund as painful as possible. And don’t tell me you're with me; nobody’s been updating me on anything for a whole MONTH. Seems like I'm not the only one with this issue either. Go check reddit. #scammers #liars #wtf
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Wendy
(@Wendyed) reported
My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed! @madebygooggle
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Salvador_Dalis_Atmospheric_Skull
(@maxdunn1978) reported
@googlenesthelp We have a nest thermostat. No recent changes to the network. -- Powercycled both. Wifi from router back up. Doorbell only showing a steady green light with no ring. (Has been showing steady green light no ring since it went offline two weeks ago)
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Wendy
(@Wendyed) reported
My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed!
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Pravin
(@jha4pravin) reported
@googlenesthelp yes, the network name got changed, but the issue is however and whatever I am trying it is saying unable to find network. I tried to restart network, tried to connect using 2.4 or 5 ghz , resetting entire thermostat to factory setting, everything. no luck.
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Ivan Ereiz
(@IvanEreiz) reported
You only have to use @googlenest products to see how the company works. Broken out individual teams that have no communication among themselves. They find a way to continue to make the Nest experience worse and continue fragmenting it. What's up @sundarpichai ?
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Salvador_Dalis_Atmospheric_Skull
(@maxdunn1978) reported
So that's cool. When you order a Nest product and it breaks in two weeks, under warranty you get a refurb unit. Which is ****! @googlenest Why wouldn't we be getting a new unit?
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Scott Armour
(@the_names_scott) reported
@googlenesthelp having issues with my Nest thermostat going offline since it’s last update. Walking up to thermostat all ok, on app says offline. Checked my router, all connections and no issues. Looks like your software is at fault. How can you help with this please
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The Sports Bros
(@SportsBros) reported
@googlenesthelp I have done no trouble shooting. My phone is an iPhone 11 and my wife's is an iPhone 7 (I think).