Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (40%)
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Online Features (23%)
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Website Down (14%)
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Sign in (11%)
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App Crashing (9%)
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Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Antonio |
Online Features | |
| Miami |
Sign in | |
 Birmingham |
Online Features | |
| Orlando |
Device Failure | |
| Wheaton |
Website Down | |
| Englewood |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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James Stark
(@jameseahawk) reported
@madebygoogle I was looking at this phone the other day and then I started reading reviews. And I remembered. @googlenest had the worst process for customer service and return ing am item that I have had in YEARS.
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Garry Hirst
(@garry_hirst) reported
@googlenesthelp I have changed internet provider and have forgotten my pin for my nest so I cannot unlock to input new wifi and I cannot remember my pin plz help
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Chris Stocker
(@23rdLcars) reported
@googlenesthelp I did a hard reset too - did not seem to help.
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Darksabre
(@DarksabreGaming) reported
@googlenesthelp When i try to add it to my google home app it will sometimes tell me it can't detect any of the wires, and then sometimes just that it cant see power to the C wire. So I've tried removing it and putting it back in. I also sometimes see an error code E298 on the screen.
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Marx8385 🐬
(@Marx8385) reported
Hey @Google I just had to turn off all my @googlenest wifi router & mesh units and change the network ssid over to my Netgear router to handle. You all need failsafes you can not take down entire home networks like this. This is not the 1st time, either.
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Ray
(@Ray31401784) reported
@googlenesthelp Well just stop. Everything doesn’t need to be integrated. It works fine just leave it alone it was so convenient to use and now it’s just irritating. You need less people trying to think at google. It’s not working.
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Mark
(@Mark1541) reported
@googlenesthelp Also the messages when motion is detect is slow takes also en few second 10 when receive the message
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Jesse Overright
(@jesseover) reported
@googlenesthelp Right now it won’t recognize being plugged in, shows as offline, and turns a green light with the doorbell lit up after pressing the reset button for 5 seconds
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Mark
(@Mark1541) reported
@googlenesthelp @Ray31401784 Do you have any date when that happens the nest app is very slow at the moment
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T.K. Horeis
(@TKHoreis) reported
@googlenest def unhappy with Nest Protect smoke alarm. 1) After setup app tells me its offline. So I have no idea whether my family is protected or not 2) After all the PR about Nest integrating with Smartthings, come to find out only SOME devices integrate. #SmartHomeFail
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Nearly Attractive
(@IAwooodMyPants) reported
Idk how I did it, but I've managed to totally break my @Google assistant shopping list system. I need them to fix that ASAP. Pls help me. Cc @googlenest @GoogleAI
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Christine Oliver
(@ChristineOliver) reported
@googlenesthelp iPhone 13 pro. Tried signing in on the web and it told me service was unavailable. Was there an outage?
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Brian
(@brianMkearns) reported
@googlenesthelp having serious problems with the app. None of our devices are connected to the app even tho all are on Wi-Fi. I cannot seem to resolve the issue. Our internet is completely functional.
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Fred Moyer
(@phredmoyer) reported
@jeanL_sf @googlenest Support confirmed it's an outage on their end.
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Migo
(@MiguelM_94) reported
@googlenesthelp I can’t sign in to my Google account through the nest app. It shows it loading and then stops and the screen freezes. I’ve deleted the app and tried downloading it and still has the same issues
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itzJET
(@JetCero) reported
@Google @googlenesthelp can you please fix your garbage app from spinning all the time!? Spent too much money for your app not to respond half the time. ATT GB up and down speed and a google mesh network thats perfect but your app blows. Please fix it, you’re better than this
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American Espresso
(@USespresso) reported
@googlenesthelp Thanks for the follow up. My ISP did a server update, and I traced the problem back to that server. Once they fixed it, everything worked fine.
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Migo
(@MiguelM_94) reported
@googlenesthelp please fix your app. I can’t control my AC through the app anymore.
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Mecha Journeyman
(@Pulsebolt) reported
@brianMkearns @googlenesthelp Still showing as offline? I'm currently still offline since last night.
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Luke 🍃MOTHER🍃
(@lu_kej) reported
@googlenesthelp so sick of my nest hub max only doing commands on second or third try. The device shows what I’m saying but then does not act on the command until I have asked 2-4 times. Something about all your nest products has gotten so bad over the last few months
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Mark Prebe
(@MPrebe) reported
@googlenesthelp My google nest thermostat is; "not connecting to my wifi". I have tried all of your suggested item to resolve the issue but nothing is working. This thermostat is located in my hallway. My other thermostat is working fine
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Dominique Karg
(@dkarg) reported
Thanks to @googlenesthelp for helping me sort out my transition from Nest to GoogleNest. At first they asked for a lengthy triple-checking with data-harvesting-forms but ended up handling my problem without me having to enter *all* my data again.
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Jesse Overright
(@jesseover) reported
@googlenesthelp my google doorbell battery is bricked. Reset doesn’t reset (light turns green not white) and app says offline at 20% battery. Help!
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ϜΞDΞ
(@fvezzoso) reported
@googlenesthelp @bwyazel What @bwyazel is describing is exactly the same that happened to me. I can even see the devices connected to the network, it's definitely not a problem on my end.
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Waleed Sonbol
(@WillySonbol) reported
@googlenest Can I get help with my Nest thermostat. I have been trying since this morning. The old Nest you could use without having to know the wires
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Dshinawatra
(@DrvnBySpd81) reported
@googlenesthelp Please help my Nest thermostat can't find any network.
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Paul Schafer
(@pschaf) reported
@madebygoogle My Nest cameras, thermostat, and hub are all offline and been like that since last night... service dashboard says that everything is normal. Help! @googlenest
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Dr. Britt Yazel
(@bwyazel) reported
@googlenesthelp I'm using the Nest app. This has been happening since the middle of the night last night. I woke up and non of my Nest products are showing as connected and the app endlessly loads. Inside Google Home they are shown as offline also.
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KevOgre
(@kev_ogre) reported
@googlenesthelp hi there my best learning thermostat is giving me an e103 code error. The wiring looks correct? Any way to get some support?
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pdxfoodsnob
(@pdxfoodsnob) reported
@googlenesthelp Can you give me a host name to trace route to so that I can see where the traffic is dropping? This may help to diagnose if it is a regional internet backbone issue in Portland/Seattle