Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (43%)
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Website Down (22%)
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Online Features (11%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Spydermb
(@Spydermb) reported
@googlenesthelp is nest door bell service down. Says offline, other wyze cameras that connect to same wifi are fine
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tio anta wibawa
(@tioantawibawa) reported
from
Pasarrebo, Daerah Khusus Ibukota Jakarta
@googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.
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Jerry
(@jp101) reported
@googlenesthelp our nest thermostat is only blowing out cold air now. Can you help troubleshoot?
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Dries Augustyns
(@AugustynsDries) reported
@googlenesthelp No other device on the network has a problem. The blue ring light around the button lights up. No yellow or red light as mentioned on the docs.
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dogs4prez
(@ReclinerLove) reported
@googlenesthelp I’ve been trying to connect Philips Hue strip lights for 2 hours. I’ve been in all the forums and tried everything they’ve suggested. When I go to connect in the home app, it says “linked” then “something went wrong.“ HELP ME BEFORE I CRY PLEASE.
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Ranjan
(@Ranjan90621696) reported
@googlenest Sadly Google Mini is Received in Damaged Condition. Help Desk is not willing to Help. They are not giving Proper Reply. They are Giving Contradictory and Wrong Replies They are Not Proving Escalation E Mail as well Kindly Provide the Contact Number for India
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Lauren Lockliear
(@LaurenLockliear) reported
@googlenest I need a replacement power cable for my wifi router, but your online chat agents are saying I can't get one. mine has holes in it and I need a new one. help?
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Hannah Huntsman
(@HuntsmanHannah) reported
@googlenest my new Nest Mini won’t verify my address. Any way you can help me with this?
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Playful Quips
(@PlayfulQuips) reported
@googlenesthelp my new nest can’t find my internet. It just keeps searching. I did all the trouble shooting things. Help!
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Hector
(@pchector9) reported
@googlenesthelp have Google nest built a flaw into their thermostat where WiFi drops out? I have tried all their trouble shooting tips but just get a W5 error. I note that this has happened to many others. Can anyone help, please.
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Justin St.Amour
(@stamourj) reported
@googlenest you folks really need to add nest aware 1st gen support back or offer a 2nd gen subscription that’s actually comparable. Your support team needs some teeth to actually deal with customer issues instead of punting people down the line.
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK to protect your customers from poor products, please remove Nest Cam IQ Outdoor from sale. Original, bought from you,and replacement lasted 13 months combined. @googlenest disown the problem, though the issues are widespread and documented.Told to buy replacement!
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Toolstation UK
(@ToolstationUK) reported
@scoutfarmjim @googlenest Good afternoon Jim, I am sorry to hear that you have experienced an issue with your Nest Cam IQ Outdoor. Can you please provide me with more details on the issue so I can feedback the information to Buying and Marketing team. Kind Regards, Filip
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David Evans
(@ecchimo) reported
@AnnaRCocco @googlenesthelp I’m also suffering from this today. Both of my thermostats intermittently say they are offline (not at the same time) in the app but on the stat itself it’s connected with no issues (internet is fine).
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Kailyn Reid
(@kailynreid) reported
@googlenesthelp Other than Google Minis (which don’t seem affected), that’s the only Nest device we currently have installed. I haven’t tried anything yet, just saw how many times it blipped offline in the past 24hrs and wasn’t sure what to do!
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the real G
(@MeesterWormwood) reported
My gosh the @googlenest setup process is beyond bad. Trying to add wife's account to manage thermostat, entry key doesn't work, google home setup just hangs (on iPad and on Macbook browser), half an hour of my life wasted so far. Awful.
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Dries Augustyns
(@AugustynsDries) reported
Hey @googlenesthelp! My Nest Doorbell shows as offline in the app but I can ping it. I've tried restarting it and my router as well. Any more solutions? Cheers!
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK @googlenest Thanks for reply. First purchased Oct 2019. Failed after two months due to moisture/ water ingress at power connector on back of camera (well known issue documented many times over internet). @googlenest replaced. Second camera lasted 11months then failed in same way. 1/2
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Anna C
(@AnnaRCocco) reported
@googlenesthelp my thermostat keeps saying offline but it is connected to internet?
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Amy Cassidy
(@amyloucass) reported
@googlenesthelp my google nest isn’t working and can’t find details to get in touch with you for any technical help, how can I get help please?
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bobbyricha
(@bobbyricha) reported
@googlenest I am having trouble logging into my Nest account, using Google login.
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David Martinez
(@davemartinez98) reported
@erinspooner @googlenest Omg, so creepy ****
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AK
(@AKtech2021) reported
@google the biggest search engine , cant fix their own underperforming nest wifi router ! @madebygoogle @googlenest , the issue from june 2019 and 5 firmwares passed cant fix it
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Jack Napier-Skellington🌹🍀
(@be_elzabozo) reported
@googlenesthelp How do I contact a live customer service representative about a malfunctioning Nest? Our home is FREEZING! Our gas company has assessed things & said the problem is not on their end. Please help.
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Gary
(@garoo1980) reported
from
Edmonton, Alberta
@googlenest Sure! It sounds like a pretty common problem. The rest of my nest stuff comes back but the doorbell stays offline. The best connects seems fine but I have to connect the doorbell to usb power, then back outside again before it works again
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Jim Vargo
(@Vargs120) reported
@googlenest Why is your #tvos app for @appletv such garbage? Never works. Why would I ever buy another one of your products? #nest #AppleTV
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Knapproductions
(@knapproductions) reported
@googlenest Hey Google! Have you fixed the Bluetooth disconnect issue? I have just purchased a Google nest hub and Bluetooth speaker disconnects overnight. Never had that issue with Amazon Alexa.
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🇺🇸 IN_Patriot 🇺🇸
(@USPatriot_2020) reported
Hello @googlenesthelp I can’t get my 2nd Gen Thermostat to connect to wifi no matter what I do. Was working fine then lost its wifi. I’ve rebooted router, reset thermostat will not find network. Don’t have any issues with any of my other 20+ connected wifi devices. Pls help.
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Ashok R
(@ashokrochwani) reported
@googlenesthelp nest learning thermostat not connecting for last 6 months, need help
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Playful Quips
(@PlayfulQuips) reported
@googlenesthelp my brand new nest can’t find my WiFi network. It just keeps searching! Help!