Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Google Nest by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Google Nest Outage Chart 12/04/2022 11:20

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 37.64% Sign in
  • Online Features 18.90% Online Features
  • Device Failure 16.54% Device Failure
  • App Crashing 13.23% App Crashing
  • Website Down 9.13% Website Down
  • Errors 4.57% Errors

Live Outage Map

The most recent outage reports and issues originated from:

Loading map, please wait...
United KingdomLondon Device Failure
United KingdomFarnham Sign in
United KingdomFarnham Sign in
United StatesDenver Sign in
MexicoJuárez Errors
United StatesBrooklyn Sign in

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:
  • Talenteduser Venture Crapital Liar (@Talenteduser) reported

    @googlenesthelp @io53ph Hey Nest/Google sign in for the app is down again

  • baker2702 Sarah Baker (@baker2702) reported

    @googlenesthelp our doorbell is about two weeks old and has gone offline the last two nights in a row, only fix is factory reset. This is stupid and seems a common issue from twitter?! Do we need to return it?

  • ds5cc Don Sharon (@ds5cc) reported

    @googlenesthelp @mjuarez331 Still waiting for you guys to fix this. Just ran a google speed test. 185mbps, iOS, brand new iPhone. It’s your App not the user…

  • odavidleal ❖ .David Leal/Primitive (@odavidleal) reported

    Is anyone else’s Google Hub Max gotten so slow that is unusable? @googlenest

  • starbreiz Kimberly McKinnis (@starbreiz) reported

    Bought a @googlenesthelp Nest doorbell battery on Black Friday - it's been nothing but trouble. Had to remove thermostat from google home to set it up, now it won't show camera bc it's 'unmounted' even tho it's on the damn wall. Stupid tech.

  • cynvicioustm cynvicioustm (@cynvicioustm) reported

    @Google @googlenest @googlenesthelp finally hit the final straw to switch us to Amazon fully.After over 1k of cameras don’t work and are unreliable, now I got a yr auto-renewal w/ no reminder and it renewed today and they won’t refund- products don’t work and bad support exp. 😭

  • joker47man Brian (@joker47man) reported

    @biancasmalley @madebygoogle ALL of my custom routines have vanished and Google fails to create new ones. You guys have something broken on your end. @googlenesthelp Don't bother asking users. Look at what's wrong with your infrastructure first.

  • joker47man Brian (@joker47man) reported

    @googlenest WTF did you do to routines?!?! ALL of my customizations to routines were just wiped out in the last 24hours! Undo what you changed

  • michellekl michellekl 🌻 (@michellekl) reported

    @googlenesthelp This doorbell has been installed since 2018, purchased from Target July 2018. We haven’t had any issues like this before. I have turned it off and on through the app, flipped the breaker. Not sure what more can be done for troubleshooting. It is only down when pressed. Very odd.

  • michellekl michellekl 🌻 (@michellekl) reported

    @googlenesthelp I am in the US. As of a couple weeks ago, my doorbell goes offline for about 30 seconds to one minute immediately after a doorbell press. Then the doorbell regains online status. The video footage is lost from being offline immediately after the press. Our doorbell is hardwired.

  • tom_timothy Tom Timothy (@tom_timothy) reported

    Honestly say the worst customer experience I've had ever. For a @madebygoogle product, @googlenesthelp is dreadful. Humidity measure is totally wrong. Problem arose during warranty as shown on all Google Takeout data logs. Broken product and company size of Google won't support

  • KOB1411 Keith R. (@KOB1411) reported

    @googlenesthelp @xXTecH_GuRuXx Hello. I have the same issue. Please advise.

  • andrewwatson AndyWatson@hachyderm.io (@andrewwatson) reported

    @googlenesthelp I'm in the US. It's a learning thermostat. It's a network issue because other devices have had to be reconfigured. The Comcast modem is giving them 127.0.0.1 to use as a DNS resolver.

  • inkee78 Chad (@inkee78) reported

    @googlenest any update on when nest cam cool down will be reduced to seconds rather than 5+ mins? Reviews are extremely poor based on this one "feature". I want to replace my current cam with nest cam but this is a deal breaker.

  • a_comonMan francis joseph (@a_comonMan) reported

    @madebygoogle why my #nestthermostat is having issues every month and the only solution I get from support is to do a replacement, where they send a defective piece again . It’s like living in the streets with #GoogleNest worst customer experience

  • paulscheib1 Paul (@paulscheib1) reported

    @googlenesthelp your app is dogshit. I have to sign in on average once a month.

  • KevinWa90365045 Kevin Walker (@KevinWa90365045) reported

    @google @googlenest Nest stat failed. 2° & wife with MS is freezing. Told to contact BOXT. £89 to diagnose problem, they know it’s heat link won’t budge. Ive tried all ways to contact Nest but like all the tech giants you can’t contact them unless you’re buying

  • Krystalita92 Krystal (@Krystalita92) reported

    @googlenesthelp Nest Hello, yes I’ve tried both methods. Concerning that it would require sign in to enable a chat feature.

  • Krystalita92 Krystal (@Krystalita92) reported

    @googlenesthelp Powered completely off, placed with another doorbell and confirmed it is not an electrical issue

  • Krystalita92 Krystal (@Krystalita92) reported

    @googlenesthelp when will the chat feature be available for help? All day it states chat support is not available- it’s been 3 days

  • agberg13 Alan Howard (@agberg13) reported

    @michaelperrigo @googlenest I've never had that issue with them. One thing I wish the smart displays would change (I also have Lenovo) = I'd like to have the curated art or whatever photo I choose remain fixed, instead of the on-screen photo changing every few minutes.

  • fotosbyterry fotosbyterry (@fotosbyterry) reported

    @Abigailj0618 @googlenesthelp Go through the process with the Twitter help team. I had two Nest thermostats, that were out of warranty, exchanged at no charge. It was all done so smoothly and promptly. Frankly I was amazed. Good luck!

  • SEnriqueBecerra 🏳️‍⚧️ Quique 🏳️‍🌈 (@SEnriqueBecerra) reported

    @googlenest @googlenesthelp I am having sound trouble when playing content on HBO MAX through the chromecast, and I get the same issue when Dolby Digital Plus content from netflix is displayed. It’s like a static sound, any idea what could it be?

  • thomashabets Thomas Habets (@thomashabets) reported

    @googlenest could you please push a firmware update to fix the broken wifi on your devices? Thermostat and Home Hub refuse to connect to the quite valid UNII-3 channels in the UK.

  • TheHealingHun ***** waddles MA, LLPC (@TheHealingHun) reported

    my nest thermostat is broken soo i have no heat until the replacement is installed and honestly this is soooo unacceptable @Google @googlenest

  • sarahisoverit Sarah (@sarahisoverit) reported

    @googlenesthelp No doorbell is not ringing. Have tried to restart the doorbell and took it apart to try to fix the wire and it works for a little bit after I do that but then it stops again and it’s probably been doing this for three weeks now

  • paul_arthur007 Paul Leahy (@paul_arthur007) reported

    @googlenesthelp Hey there. having issues with my thermostat- followed all troubleshooting steps but it will not find my network. Please help

  • erwinyi Erwin Yi (@erwinyi) reported

    @googlenest why is the night vision so bad on the 2nd gen wired cam is placed in a corner? The 1st gen nest cams had no problem. How far away from the corner does it need to be? A warning or a guide would be nice. Instead of drilling holes and finding out it’s unusable at night.

  • twisted_mental ✖️Toby✖️ (@twisted_mental) reported

    Guess I’ll try here for help. @googlenest @googlenesthelp my flood light with camera went offline earlier and hasn’t come back on. It’s still sending me notifications and recording, it’s wired, but the battery is running low and the green light is still on. All other devices stil

  • odavidleal David Leal 🇺🇸🇵🇹⚽️ (@odavidleal) reported

    Pretty lousy that my gen 1 @Lenovo smart clock can stream original Nest cameras, but not the new @googlenest ones. The Nest / Google merge was and still proves to be a nightmare. #smarthome #IoT #ripnest