Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (17%)
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Device Failure (12%)
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App Crashing (10%)
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Website Down (10%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure | |
| Didcot |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ánnie 🇬🇧
(@nniesham) reported
@googlenesthelp Went back to January, "No recorded events". Yesterday I did a factory reset on the Nest Mini, & set it up again. This morning just the same problem! 🤬
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JU51LNS
(@JU51LNS) reported
Hi @googlenest your cameras are security devices, but when the speed to your servers is so slow despite solid internet connections, it just buffers, it makes them pretty useless. As I am paying for this service, I find it unacceptable
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp my nest thermometer will not connect to wifi and I’ve reset it 10 times. Very frustrating. Please help!
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OldGreggStonks
(@tradi_b) reported
@googlenest your service since the changeover has gotten worse and worse by the week. It’s almost criminal to charge people the amounts you do for the cams and have such **** service.
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Aditi Shekar
(@aditishekar) reported
There should be a special place in hell for apps that let you buy an subscription in app but force you to chat with someone for 30 mins for them to finally send you a link to cancel. It’s one of the worst patterns and should be outlawed. Cc @googlenest
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Scott Fotheringham
(@twistedpixel8) reported
@sarahdkatz @googlenesthelp I have this issue too. Update caused it.
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RoastMeat
(@RoastMeat1) reported
@googlenesthelp my heat link is dead, it’s 1am, I’ve been working 15 hours and have no hot water! I’m sick of your heatlink faults help asap!
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Shawn Terrell
(@Shorty44444) reported
from
San Francisco, California
Have had the worst experience with @googlenesthelp after 5 months a ‘supervisor’ called me back to inform me they won’t replace my defective google wifi units. Wouldn’t share his info or allow me to speak with his supervisor. I haven’t experience this level of service maybe ever
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenesthelp The web seems ok. I think maybe the iOS app is not working properly.
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Jay Baker
(@JabariBaker) reported
@googlenesthelp I live in the U.S. and I have 100Mbps up/down fiber connection. When Im hardwired directly to my service provider ONT I receive speeds of 950 down and 920 up. When im hardwired to my Nest Wifi my avg speed is 650 down 300 up. This has been going on for months now.
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Marco Luthe
(@Saphod) reported
The Google Nest (small speaker) and the Google Nest Audio (big speaker) are working fine. Same as back then. Nest Hub System Firmware Version on my device is currently 4.20210608.1.1146075. Cast Firmware version is 1.56.291758. Language AU. Country AU. Please fix. @googlenesthelp
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp It is a Nest learning Thermostat. Only error is “w5” and it cannot find a wifi. I have another nest and it works perfect.
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Rick
(@Rick_303) reported
@googlenest @madebygoogle On Google Nest Hub Max, Ambient EQ auto brightness slider STILL broken. Moving slider has no effect until max level, when brightness suddenly raises to max. Selecting slightly lower snaps the slider to the middle and decreases brightness to dark.
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Mr N. Ormal
(@benjaminsinger) reported
@googlenesthelp Hi I’m not sure at this point. My two cameras dropped off last night at the same time, and are showing as offline despite being plugged in, on Wi-Fi and still on the same account. Meanwhile another duplicate home property has appeared in my nest app that has no devices attached？
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Sarah Katz
(@sarahdkatz) reported
@googlenesthelp I think the last iOS app update has a problem. Both the iPhone and iPad apps are suddenly doing the spinning circle thing frequently and/or freezing entirely when I try to go to specific times in the available video footage. Didn’t do this before the update.
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Torrey
(@t_cardinalli) reported
@googlenest Please fix your doorbell app. I have the premium version yet no videos ever replay, only thumbnails. Always loading, good tool but you guys can do better when it comes to peoples safety.
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Claudia Bronzeworth
(@JusPrettyMe) reported
I hate I bought this #GoogleNest ****. The cameras are offline way too fkkn much. The thermostat fkkd up my system and I had to have my home warranty ppl replace it. I ONLY like the hub. The rest of this **** pure trash.
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deejaye
(@sweetdandan) reported
@googlenesthelp Happy GOOD Friday! Trying to figure out how I obtain, per Rishi Chandra’s post on 9/29/21, a free additional charging cable as I just received my Nest indoor/outdoor 3-pack cameras; chat on the website is unavailable? Help!
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Scott Eisenberg
(@rscotteisenberg) reported
The @googlenest Nest thermostat is the only piece of recent technology that I truly hate. It’s always doing something opaque. Our contractor installed it with a new ac system and it’s always been terrible.
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Micky52
(@Micky5211) reported
@googlenest @madebygoogle Support for these products is terrible since google bought them
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Chris Davis
(@cdavis218) reported
@googlenesthelp Sure - it’s not working. Thermostat blinking red. Charge. Says put back on base unit then says needs to switch off to charge. Heatlink not working at all. LEDs only light up when plug in usb charger
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Tony Li
(@jxtonyli) reported
The ambient sensor on my Nest Hub/Google home hub is now broken. Auto brightness is now always at level 0 and the screen warmth is off the roof. @googlenest @googlenesthelp
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Luis Vihern
(@LuisVihern) reported
@googlenest i need help
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huckleberry finn
(@laelapsthedog) reported
@googlenesthelp just have to say your team may be a bunch of monkeys because your software is true bullshit and you don't offer comprehensive refunds for your products. **** your collective mothers.
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Brad Buchholz
(@BradBuchholz) reported
@Portland_Beer @ZiplyFiber Is it specifically the Ziply routers that are causing the issue, or is it the the fiber connection? I’ve been considering switching, and most of my computers are on Ethernet, or my own @googlenest mesh Wi-Fi.
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Matthew Badowski
(@Badow723) reported
@googlenesthelp Looks like we still had the same problem intermittently throughout the night
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Jeremy
(@JEREMYArmbriste) reported
@googlenesthelp I have a nest learning thermostat and for some reason, it has lost the ability to see wifi. I have 2 in my home, the second one is fine. I tried resetting the wifi, the device, and everything else I can think of. Please help me reconnect it.
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(((DJAnyReason)))
(@DJAnyReason) reported
@googlenesthelp @TPLINKHelp Last few days, when I ask my Google Nest speakers to turn on or off Kasa devices they do so without a problem, but then say "Sorry, I couldn't reach TP-Link Kasa" Seems like some sort of communication problem between Google Home/Nest and TP-Link Kasa?
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JU51LNS
(@JU51LNS) reported
@twistedpixel8 @googlenest I agree, odd logic on zones/notifications, poor/slow image transfer. I think I need to look at a better system for security, as reliability needs to be 100%
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weezlebois
(@weezlebois) reported
@googlenesthelp i need help. our nest thermostat will NOT whatsoever connect to our wifi. I went thru the entire troubleshooting series last night. NO GO. Our wifi is perfectly fine, no other issues.…continued