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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Ciurdar
(@SamCiurdar) reported
Welp. Just got charged for a Nest Aware Subscription that I forgot I had since we moved states. @googlenesthelp was no help as I requested a refund. My ask seems fair since the payment just took place & haven't used the service in a year. Don't use @googlenest if you can help it.
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Victor M.
(@Victormorillo) reported
@generalelectric can you check an issue with connectivity? There is a widespread complaint about Cync by GE losing connectivity with @googlenest and Google home. I like your 800 lumens 💡being defending but now I too lost connection and can’t fix it despite my tech expertise.
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Neezers
(@Neezers) reported
@googlenesthelp My google hub won’t connect to my WiFi. Started a week ago. I reset it and now can’t even get it on my google home. No other WiFi issues with other tech in home. Please help.
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Cristian Veres
(@CristianVeres1) reported
@googlenesthelp when will we get back the video quality on the nest doorbells? It is currently a real bad quality and that needs to change.
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Lil Mochi 🦉
(@smallthangz) reported
@googlenest saved my life yesterday. Now I have write a short screenplay on wtf happened.
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Peter DeLuca
(@pjdeluca) reported
@googlenesthelp one of my 5 nest thermostats has gone offline and I have tried everything listing on the help pages. I’ve done the hard restart and tries to to add to app and it continues to fail. And it can’t find any WiFi. What should I do?
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp I am in India and I know you folks don’t support nest WiFi even though I got it from us. Also it was working fine till the recent firmware update .. everything was screwed by the update.. instead of looking what’s the issue with firmware you are telling to check with isp.
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Lou
(@safetysmith77) reported
@miket136 @googlenest Seriously, bought one of those google fire sticks and it took over every device we own, including the nest thermostat. It’s in the garbage now.
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Wesley Miller
(@wesdizzle93) reported
Hey @googlenesthelp I spent weeks emailing support only for them to confirm that my Nest Guard is broken but say that it's out of warranty and won't be replaced, despite it being less than two years old. Several hundred dollars of home security devices are entirely useless now.
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Rational Ideas
(@RationalIdea) reported
@googlenest Cams have a problem that they most of the time lost connection and stop recording exactly the moment they detect movement (this had happened in all my 6 cameras) and in all the events when I had to have evidence of some event
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Mr cellotape
(@MCellotape) reported
@googlenesthelp is it just me that has a dead nest heat link after 13 months or are other people having the same issue?
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Maximus Redneckish.
(@Jeff80827460) reported
@miket136 @googlenest Who allows that garbage in their home?
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Sam Ciurdar
(@SamCiurdar) reported
Welp. Just got charged for a Nest Aware Subscription that I forgot I had since we moved states. @googlenesthelp was no help as I requested a refund. My ask seems fair since the payment just took place & haven't used the service in a year. Don't use @madebygoogle if u can help it
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Alan Clarke
(@shoulderstweet) reported
@googlenesthelp Thanks for prompt reply, I got it back online by removing it and re-adding, my real issue is I didn’t know it was offline for 2 days, just happened to check the app. Can’t see a way to turn notifications on to tell me if it’s offline again
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Rebecca Martin
(@ToffeeReb) reported
Any update on this @googlenest? Well over a year since I first experienced the issue and still getting several Bluetooth disconnects per day from the Nest Mini. Really not good enough.
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Michelle Connolly
(@michelllec) reported
@goulcher @googlenest Didn’t turn the heating on once last month and still only in the 20th percentile. **** that. Win in for once
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AndrewP
(@andrewpatt12) reported
@googlenesthelp is this not an issue that google advised me to migrate. i thought the engineers were working on a fix ?
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AndrewP
(@andrewpatt12) reported
@googlenesthelp Why can we still not sign in to my Nest App on TV app When do you expect to fix the issue?
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Stephen Fleming
(@StephenFleming) reported
from
Tucson, Arizona
Credit where credit is due: after almost three hours spread over two phone calls, @googlenest Tier 2 tech support solved my problem. Lesson learned: a “WWN” reset clears network information that survives an “All Settings” factory reset!
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Alan Clarke
(@shoulderstweet) reported
@googlenesthelp got 3 new protects, putting aside the bizarre and inconvenient backplate incompatibility with the 1st gen product one device has been offline for 2 days since install and I haven’t received notification, please tell me how to fix this notification issue.
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Respect Truth - Hold the Fascists Accountable
(@Nateszen) reported
@Spotify and @googlenest aren't playing nice again, time to fix the last update
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Bill Prady
(@billprady) reported
Hey, @googlenest -- you ever going to fix the AppleTV Nest app you broke with the Google integration? Just wondering. cc: @googlenesthelp
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Sircoynie 🏴
(@sircoynie) reported
@googlenesthelp Thanks for checking up. I believe it was @ASUS issue (not that I got ANY support!) appears they disable IPv6 on local lan by default. Enabling appeared to fix the issue.
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AndrewP
(@andrewpatt12) reported
@googlenesthelp Yes . error message you've entered an incorrect email or password
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Michael Thomlinson
(@miket136) reported
Dear @googlenest, Sending advertising to my home thermostat is pretty creepy. Knock that **** off.
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp Time to throw this piece of **** to garbage.. never ever buying google products anymore @sundarpichai
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maria
(@petitejjong) reported
@googlenesthelp hi! i'm trying to set up my 2nd gen google nest mini again after moving. it's connecting to wifi and the local network access, bluetooth, etc. is all on/enabled but i'm still getting a "something went wrong" message. how can i fix this?
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serena
(@serenab_) reported
Right @googlenesthelp - my nest used to play Absolute radio with no issue. Now it will only play the specific 80s station. Why can’t I fix this?!
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp Both Nest WiFi router and support team are ****..bought this costly router and now I am repenting..releasing firmware updates which breaks the functionality.never seen a router which caps speeds from isp.. @sundarpichai #nestwifi
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Albert Diaz
(@albertd_2) reported
@googlenesthelp I’m having issues with my nest not finding any wifi. I’ve reset it a couple times as well as my router but that’s not the issue. I’ve only had it for a couple months now