Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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GHS Weather
(@GHSWeather) reported
from
Goshen, Indiana
By switching every light in the house to LED, installing a @googlenest thermostat, setting lights on a timer and dialing down the temp on our water heater, our household saved over $150 on @NIPSCO utilities over the last year. #bigthingshavesmallbeginnings
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Dave
(@D_P_P_) reported
@googlenesthelp When I complete a network reset it shows the networks fine fine fails to connect. After that it shows the error in the picture where it states no networks found.
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Steven Le
(@steven_le) reported
@googlenesthelp hello. I’m trying to set up my Google nest learning thermostat and it refuses to connect to any wifi networks. It just gives me an M15 error and says return to the app for more information.
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EJ
(@ejcam3) reported
@googlenesthelp I’m trying to reset my password but no email is appearing from @googlenest ... I’ve already looked in the spam folder and there’s nothing there. Any help would be appreciated.
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Rob Rodriguez
(@rdubb7699) reported
@googlenest so we bought a nest battery operated alert in 2019 and now it is telling us there is a sensor issue and it needs to be replaced? After 2 years?? Really?
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Gemma Cholerton
(@Gemma_1806) reported
@googlenesthelp Ok. Would help if you had that on your website to avoid the likes of me contacting you! I’ve found a universal adapter on Amazon thankfully, although would have preferred the Google branded version.
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Martino
(@coffeehustler) reported
@googlenesthelp I opened up a ticket on Friday and haven’t heard back yet, still an issue impacting 3x cameras :-/
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮
(@DennisArepa) reported
@googlenesthelp I did it and I have the same error :(
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Troy Hunt
(@troyhunt) reported
@stebets @googlenest Yep, my bad
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david baeumler
(@sosundays) reported
@googlenesthelp my nest thermostat lost WiFi connection today - I have gone through all steps nothing works. Other google devices in my house work fine - the thermostat finds no networks at all. It’s only a few months old. Help!
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Mike
(@mikelabatt) reported
@ragusel @troyhunt @googlenest No air quality also because it detects CO (bad combustion, toxic emergency), not CO2 (exhaled by humans, indicator of air quality).
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Angie Mitrisin
(@a_mit14) reported
@DrewMitrisin @googlenest Your enchiladas will be in the garbage disposal if you put me on blast like this again!
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MEEZY❄️
(@____myah) reported
@googlenesthelp ... .. now how am i supposed to know what the problem is? That’s what i came to you for
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Kampe
(@NickKampe) reported
has anyone working @googlenest ever used the web UI for (multiple) cameras for any amount of time? It's truly a bad experience and performs really poor in all browsers even on some of the most performant machines, the recommendation is to open more browsers to see all of them too
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Dave
(@D_P_P_) reported
@googlenesthelp seems I have the same issue with my Nest thermostat. Suddenly lost network connection and will not reconnect. There’s been no change on my network and all other devices connect as they should. Followed your online support by no joy.
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Rob
(@AwesomeRob5) reported
@troyhunt @googlenest There was one thanksgiving when the turkey basin sprung a leak and the house filled with smoke but we had to keep cooking. The poor Protects couldn’t handle it. I had to take them all down and stick them in the beer fridge for a couple hours so they would stop yelling.
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Arturo Pelayo
(@mexiwi) reported
from
Auckland, Auckland
@googlenesthelp if you are truly in partnership to support the Matter standard for devices, this should not be an issue. You cannot be a steward for the planet with mandated obsolescence, increased eWaste and lingering user experience. Support your products. Fix the childish quarrel with Apple
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Kate Sansom
(@katherinesansom) reported
@google @googlenest Literally the worst customer service experience I’ve ever had. When the customer service rep says “I’m not just going to tell you something to make you happy” that’s when you realized it’s not about the customer.
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Dave
(@D_P_P_) reported
@DJBrewtal @googlenesthelp @googlenesthelp I have the same issue. Thermostat has suddenly lost connection and will not reconnect.
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Arturo Pelayo
(@mexiwi) reported
@googlenest @googlenesthelp at what point is the fix for authentication of the AppleTV app to view nest cams coming? Its been almost 2 years, the app is still in the app store, yet the porting of google accounts borked it.
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Galego Galeginho
(@sougalego) reported
@carrier Your Cor system is down. Again. For 30 hours. Anybody know if @googlenest or @ecobee will work with that system?
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Justin Gustafson
(@moolyjew217) reported
@LuisDeL27565104 @googlenesthelp I’m having the same exact problem. Tried everything, reset the settings, WiFi, everything works on every device in the house but cannot connect to WiFi so having to have to manually adjust thermostat. Looking for a fix as well!
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Arturo Pelayo
(@mexiwi) reported
@googlenesthelp This was a feature removed from the device with no notice. You’ve made it very difficult for those of us with elderly parents who cannot accommodate for any of your new device suggestions. And honestly, why would I buy an android or google device after this experience? Fix it.
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮
(@DennisArepa) reported
@googlenesthelp Hi guys, i want to subscribe to Nest Aware but in totally impossible for me. It appears contantly problems with the payment. Could you help me? The error is [OR-CPMS-03]
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david baeumler
(@sosundays) reported
@googlenesthelp Thanks. I have 2 Nest Learning Thermostats 2nd gen. The one downstairs works fine and is online. The upstairs one went offline yesterday and said “failure to connect”. I tried resetting the thermostat, reset the network, reset all nest WiFi routers and points.
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Kyle Kent
(@kkent26) reported
Another horrible and unprofessional experience with @googlenesthelp who directed my wife to improperly wire our thermostat at the end of winter while troubleshooting. Told to call a 3rd party technician who identified the issue but charged a hefty fee. Google refuses to reimburse
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david baeumler
(@sosundays) reported
@googlenesthelp (2) then I did a factory reset to the upstairs thermostat- and deleted it from the nest app and google home app. Then tried to reconnect it to the nest app and made it to connecting to the internet and then I got an m15 error: “Your thermostat couldn’t be added to your account”
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Soggy Okra Cologne
(@CrimsonRedleg) reported
@googlenesthelp Nest sensors not working, even after new batteries. Thermo is Gen 2, disconnecting even after factory reset and clearly displaying wrong temp (over). No issues with wifi.
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MEEZY❄️
(@____myah) reported
Bro this nest thermostat is so damn aggravating. @googlenesthelp FIX ITTT before i die in here
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Kerri LC Lazur
(@kerrilazur) reported
@googlenesthelp It’s the indoor cam. I just keep hitting the try again button and it comes back temporarily. I did try logging in again but that didn’t help.