Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Rosati
(@mrosati11) reported
@googlenest customer service is terrible. Asked for a return box for my defective doorbell two months ago and have still heard nothing
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Logan Brown
(@LoganBrown87) reported
@googlenest My internet is down because of a firmware update on your router. Support has been unhelpful. Help me get my internet back up
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Made By Google
(@madebygoogle) reported
@dhavalpatel @googlenesthelp Oops, our bad. We meant Dhaval.
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Damien Kelly
(@a_Damien_Kelly) reported
@googlenesthelp Climate change I think is they key issue! Not a design problem, just the temperature in the room went over 32.2 degrees due to temperature outside & I was using the Nest as a thermometer, that maxed out.
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Dion De Lesia
(@DionDeLesia) reported
@googlenest Why do I keep having to sign in to my app? Why can’t I stay signed in? You’re tearing me apart.
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🦋✨
(@emiiiilyyy_) reported
I keep wanting to like @googlenest but it sucks! Wtf is this delayed sign? IT IS HOT
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HelloThere.
(@motherchuckles) reported
@googlenesthelp WITAF is going on with my thermostat? Ever "intelligent" and "smart" auto feature is turned off, yet this damn thing keeps going down? It matches the settings of my upstairs thermo which remains constant. Please help before I switch back to Honeywell.
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KAY
(@RX_92) reported
@googlenesthelp Hello. I am a Japanese user. Recently, I am having trouble with the temperature on the Google Nest Hub screen. Is this a known issue? Are there any plans to release a patch to fix this in the near future?
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Dr. Josh Roush
(@JoshRoush) reported
@plickjunel @googlenest @Google Same. I'm fully in their ecosystem. I had all my speakers speaker groups working fine, till I ditched Spotify for Tidal (can cast, but not truly supported). Now my speakers glitch. I know we're close to 1st gen tech here, but it really feels like they could clean this up easily.
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Graham Rodger
(@GrahamRodger56) reported
Anyone know how to fix a broken Google nest camera? #Googlenesthelp don't or won't! Shocking waste of equipment.
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Subbu Param
(@subbuparam) reported
@googlenesthelp is there a way to prevent nest wifi from disconnecting every time a new device joins the network or if a device moves between two points? I have suffered with this problem for the last few months with frequent disconnection. 5-6 times a day
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ConmigoTambienLosViernesParecenLunes
(@mitokon5) reported
Does @googlenest rush hour stagger the time periods by, say, +2min * the last digit of your account number so that when the period ends the sudden load jump doesn't cause an instant and predictable outage or are they all synchr
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Cole Guingrich
(@guiney15) reported
@googlenest the worst god damn thermostat on the ******* planet.
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Mr T. Peppermint
(@MrTPeppermint) reported
@googlenesthelp It’s a Nest mini. I do have other devices but tried not it on them. I’m in England. But someone else jumped on the conversation yesterday with same issue from, I think, Sweden. I’ve not tried other steps but think I might delete “play news” from that routine and re-add it.
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Jayakumar
(@JayakumarR74) reported
@googlenesthelp No changes to the HVAC and no messages. It just loses charge and goes offline.
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Greenfield_Irish 🇵🇸 🇺🇦
(@GreenfieldIrish) reported
@googlenesthelp was unable to fix my Nest Thermostat. Since they couldn’t fix it, and this is the second time my thermostat failed, I am going to find an alternative product. I’ll be sell my google products and replacing all of them. Thoughts?
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Jason Tipton
(@CECsec214) reported
never make the mistake of buying @googlenest smoke alarms the absolute worst.
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Dr. Josh Roush
(@JoshRoush) reported
from
Los Angeles, California
Since Amazon Cloud Cam is going away, I migrated to @googlenest cameras & what a joke of an ecosystem. Nest Doorbell cam uses the Nest app & all other Nest Cams only use the @Google Home App? Plus customization in Home is barely usable & buried in a deep dive of submenus. #WTF?
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Dr Antonia Dietmann 💙🇺🇦
(@AntoniaDietmann) reported
@googlenesthelp Thank you for offering help. No help required. Just a funny tweet about how hot it was. The nest had reached the top number I'd ever seen it show. Hope you are staying cool.
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Plick X. Junel
(@plickjunel) reported
@JoshRoush @googlenest @Google Yeah, not a big fan of Google Home either. Too many options, poor interface, difficult to navigate. I've got speakers all over my house and invariably at one time or another some disappear from the app or simply won't respond sometimes. Now if anyone on TV says Google they react.
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Ben Nicholson
(@nichobe) reported
@googlenesthelp 10 meters. Router rebooted. No electrical devices nearby. No change. Also, same issue occurs in another nest hub 5 meters from router. The second one is on dev early build.
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Nathan T
(@nathantdigital) reported
Literally just had one of the worst customer service interactions of my life with @googlenesthelp @Google. Perhaps time to switch back to @Apple.
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Will Templeton 💙
(@Willeth) reported
@googlenesthelp I don't need help. I didn't reach out or let you know. There is no issue, and I'm not sure why you'd think there was. Please don't contact me again unless I request it.
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Logan Brown
(@LoganBrown87) reported
@googlenesthelp All of my devices were disconnected two days ago. I called my internet provider and they said that the internet was not down and that many people with google mesh routers had similar issues over the previous two days.
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Filipson
(@filipsonSE) reported
@MrTPeppermint @googlenesthelp I have a similar problem: I was listening to VRT NWS, then the Swedish Ekot News, NPR News, ABC News and France info. Now VRT NWS no longer plays and the Swedish News plays all kind of news items, not the regular news and it just goes on… not what I want…
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NM
(@naresham) reported
@Google @googlenest Had ordered a new Android TV and Google Nest Mini for a friend, and set it up for him today. Same issues wherein when you command the speaker or Assistant on phone to play something from YouTube on Chromecast, it says "include the device's name" even when its included. Please fix
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NM
(@naresham) reported
@Google @googlenest Had ordered a new Android TV and Google Nest Mini for a friend, and set it up for him today. Same issues wherein when you command the speaker or Assistant on phone to play something from YouTube on Chromecast, it says "include the device's name" even when its included. Please fix
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Delawar Ahmed
(@delawarba) reported
Why is it so complicated to get in touch with google customer service? I need to fix a payment issue and it’s been a nightmare. @googlenest
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Jayakumar
(@JayakumarR74) reported
@googlenesthelp my thermostat battery is not retaining the charge. Even though I charge it fully, it goes offline in a day or 2.
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C P
(@CP25813683) reported
@googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring