Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (22%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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✨shootmetodeath✨
(@hornydeathgod) reported
@googlenesthelp it keeps disconnecting. like a song will be playing and then boom, silence. then it’ll not want to connect again. also, it randomly logs me out of the app (another problem🤧). i have tried resetting the mini multiple times and even deleting and redownloading the app and nothing😔
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Danielle Lohan
(@danielleclohan) reported
Hey @googlenesthelp I didn't get a survey to review a customer call and it was one of the most frustrating two hours with CS ever. Can you help?
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Fiona O'Brien
(@FionaOB38464858) reported
@googlenest @googlenest @googlenesthelp yes I tried this and it works for a while and stops all other radio stations work so don't know what the issue is
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damn it!
(@2Disabled) reported
@AskAmex the HAVC system is Carrier brand. The broken thermostat is @googlenest . How can this be considered a package deal?
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Demon ©
(@DemonTraitor) reported
@googlenest fyi assistant is bluntly ignoring my action for tomorrow's weather forecast in my routine #nestaudio don't need help, as the things are simply flawed and can't be fixed.
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spinzone
(@spinzone12) reported
@googlenest Yes it's happening on all titles and all services. The TV won't allow me to even select Dolby Digital, it's greyed out. I had no issue with the Roku. Many people on the internet seem to be having the same issue.
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TC Courtney
(@tc_songs) reported
. @googlenest @googlenesthelp yesterday you promised an update with my issue within a day. It's been 24 hours, not a word from anyone. PS: this is the third time I've been promised a follow up and then got radio silence. #unacceptable #MakeThisRight
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Fiona O'Brien
(@FionaOB38464858) reported
@googlenest @googlenest @googlenesthelp I have 2 Google nest minis and 1 Google home device its not working on any of them. I have tried all options and not working. The message I'm getting is "I looked for rte 2fm on tunein but it's either not available or can't be played right now"
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Mrs. Angie Connell M.Ed
(@connellgt) reported
So is the @googlenesthelp number or chat link a big secret? I really want to fix my Google Home broadcasting issue and can’t. #FirstWorldProblems
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Christi Duncan
(@ChristiLDuncan) reported
@googlenest @googlenesthelp I am having trouble retrieving my email to reset my password. We use a different email address than the gmail account. We were adding a new nest account & are having trouble signing in to our account now. I am in need of assistance to resolve issue
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Brian
(@bhoovbhoov) reported
@googlenesthelp No changes that we know of, all three of our locks are offline in both the Nest App and Google Home. We have reset our router, unplugged the Google connects and reset each lock individually. Still offline.
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vixul
(@cannedwoter) reported
@googlenest started happening like 2 days, tried searching up the problem but got no results
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Philippe Rogge
(@progge) reported
@googlenesthelp I was promised twice that 'senior support' would reach out, including by you in DM. My 9th case number in getting same issue fixed 0-5826000030872
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Jackie Valori
(@jaequellin) reported
@googlenest The doorbell was installed about 5 days ago. This has been a constant issue
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Gary Hillyard 😷
(@GHillyard54) reported
@googlenest They are Globe. Two of them are new and two of them are over a year old. All 4 were randomly going offline and coming back. Problem seems to have resolved itself now.
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Brian
(@bhoovbhoov) reported
@googlenesthelp anybody else Yale Locks offline? Did all the troubleshooting and still no luck, three different locks on two different connects.
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Jason Stiefel
(@kphonik) reported
@JaysonElliot @honeywell @googlenest Im looking fwd to dumping my nests for the most dumbed down ecobees I can get. They’ll give us back local control via homeassistant. Nest hasnt improved user experience since their first versions imho.
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urbanbuzzmedia
(@urbanbuzzmedia) reported
@googlenesthelp Hi it gave a H71 error (i Think) and then i get a failed to connect wireless to the Heat Link
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ShaBrazil
(@4n6lady) reported
@googlenest Hey there! I am unsure if its on your side or Geeni's side: I have multiple Geeni lights and plugs that can't seem to be turned on/off when using Google Home app (shows offline), and the assistant says, "Unable to reach Geeni right now." I am able to use the geeni app though
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Paul Dower
(@Pauldower1980) reported
@googlenest It's not sure lights it's anything, it has a problem detecting the word on or off, I'll say turn the heating off, it turns it on, the the lights on it turns them off as so forth
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Luc Benninga
(@lucbenninga) reported
@googlenesthelp Hello, our Nest cam is offline and we can’t seem to get it back online. The internet is working and all the remainder of the devices work, just not the camera. Any suggestions please?
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Tim Schneider
(@T__Schneider) reported
@googlenesthelp Still down, and unable to log into accounts as of Noon MST
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Brian
(@bhoovbhoov) reported
@googlenesthelp I see the Nest Connects in the Nest App and have reset and reconnected them, the locks are still offline.
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Nick
(@NickNL85) reported
@googlenest The whole chromecast shuts down after a while. So I am unable to use any app, before I give it a hard reset and cut of power for like a minute. After the reset it works as it should. But when being used it shuts it self completely down.
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Brian Trammell
(@briant1969) reported
Update on @Google @googlenest WiFi issue: When router was replaced it was done by “advanced replacement”, meaning I would be charged to if I did not send the old router back. Google sent an e-mail explaining the process and pointing to an attached RMA and shipping label.
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vixul
(@cannedwoter) reported
@googlenest my google home mini will not connect to the app or listen to my voice. it just displays a pinkish white light and never turns off unless i unplug it. i also cannot factory reset it cause it doesn’t work. plead help me i can even send a pic
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Yiorgos Adamopoulos
(@hakmem) reported
@googlenest Not really. I connected it to another AP and am OK. I just put it out there because it may be an issue with others too.
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Tim Harms
(@Fixin77) reported
@googlenesthelp I have contacted Google support for an issue with my Nest thermostat 3 times. Every time they tell me I will be contacted via email to start the exchange process to replace my defective nest and no one ever contacts me! How do I get this process started?
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Andrew Dinmore
(@AJDinmore) reported
@googlenest I've established that the problem is limited to just the particular set of playlists (Daily Mix 2-6) and occurs on both my Nest Minis.
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ShaBrazil
(@4n6lady) reported
@googlenest Rebooting the router seemed to have resolved the issue. :) thank you!