Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Device Failure (16%)
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Online Features (11%)
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App Crashing (11%)
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Errors (11%)
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Website Down (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Device Failure | |
 Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down | |
| Maynard |
Online Features | |
 Calgary |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Field May
(@Volcomfrm) reported
@googlenesthelp what gives? You can’t actually view or configure the new gen 2 indoor wired nest cameras with the nest app? I’m returning this garbage.
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Rachel Linton
(@xRachelhoggx) reported
@googlenesthelp my thermostat has stopped working saying no power code H72 tried resetting etc but still no heating after 2 days. Can someone help.
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Randy
(@RandyJAllDay) reported
@googlenesthelp I have a problem with my nest thermostat that isn’t even 2 years old. I have reset multiple times and CANNOT get the WiFi to connect. I need help
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Christopher "The Cloud Ninja" Hazlitt (he/him)
(@The_CloudNinja) reported
@googlenesthelp Canada, after I signed up for a new platinum subscription. The same problem occurs on my phone and nest hub...
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Peter Fox
(@SlyFireFox) reported
@googlenest I can't view my camera's history on the web anymore, when I do it just loads the camera and keeps loading. Doesn't matter what I do. It's been broken for some time now.
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Sara K Brown
(@skolc11) reported
Really hoping @googlenesthelp resolve our broken Nest. We need to be able to heat our house for the baby at night…
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Iain Carlton
(@IainCarlton) reported
@googlenesthelp my heat link is no longer working after being fitted for less than 2 years. Have error code H71 and tried everything online but looks to be that heat link is dead. Please advice how to get a replacement, I have tried calling help desk but noone ever answers. I
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Kim Nishida
(@KimNishida) reported
@googlenesthelp My Nest thermostat suddenly can't find any wifi networks. We've had our unit nearly one year and haven't had a problem with the wifi before. We have rebooted our router, connected successfully with other devices, restarted the unit and finally reset all settings
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Dashdoll ❣️
(@keepupwthmonnie) reported
Can @googlenesthelp help me understand this thing 😩 I need my air back on
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brenda
(@brenda87947812) reported
@googlenest I got a new ac system yesterday and now my app will not work … thermostat works but app says offline and on thermostat it says low battery on app
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Mitch Haile
(@bwahacker) reported
@DonoTippett @googlenesthelp This is super annoying every time it happens. Nest is mission critical stuff and shouldn’t go down. Can’t wait to no longer have any nest products.
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chris hartley
(@MASSIVEOWLS) reported
@googlenesthelp Is there anybody in at Google today?? DM`d from 6 this morning with an ongoing issue with the Nest thermostat, you haven't had the courtesy to respond! Second one I have had of these, pile of rubbish, if someone would like to respond before my wife and 12 kids🥶
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Amy Hubertus
(@madamehubie) reported
Know what’s funnier than a @googlenest thermostat no longer talking to a @googlenest WiFi point? A help desk that basically told me it’s planned obsolescence 👿 Capitalism at its finest!
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Tony Morris
(@TonyTalksTech) reported
Well @Nick_Craver I broke down and finally bought a @hatchforsleep Restore because the damn @googlenesthelp Hub kept rebooting at 3am
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defaultuser
(@default72429011) reported
@googlenesthelp The new googles cams still aren't showing up in the nest app. Please send us an eta when this huge technical issue will be solved. Thanks, ur customers.
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jbatt
(@jbattinieri) reported
@googlenesthelp I cannot get my Nest Protect to connect. The app shuts down when I get to the connect to Nest-xxxx Wi-Fi
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Major Monogram
(@MajorMonogram8) reported
.@madebygoogle it's okay to keep the @googlenest functional! I'll be returning the new Nest Cams I bought. You've already over bloated the Home app so it's almost unusable. Don't need my cameras split between a functional Nest app, and the garbage Home app.
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mac
(@macintosh) reported
It's fair to say @googlenest thermostat is the worst piece of tech I've ever used it create heating chaos. Currently basking in it thinking it's a good idea to be 24c and it love to come on at 2am. Useless and wasteful.
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Field May
(@Volcomfrm) reported
@googlenesthelp Your long term plan doesn’t take into account current user experience. Seems like poor planning. Can I please suggest allowing the nest app to acces these cameras?
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Timothy Dobbs
(@TimothyDobbs1) reported
@googlenesthelp Hi my Nest learning thermostat has stopped connecting to WiFi. I have tried all suggested solutions but it is failing to find the network. Please can you help me .Tim
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Jonty Mountford
(@Jonty_Lad) reported
@madebygoogle @googlenesthelp is the Google Nest customer services number 0808 1692307 and working as it’s just constantly playing music?! I’ve got an issue with Nest Thermostat I need resolving! #googlenest
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Amy Ross
(@St0ckwell) reported
@googlenesthelp I’m having the same trouble as other users. Can’t log in to the Nest app. It tells me my saved password or username are incorrect and when I request password reset nothing comes through to my inbox or junk folder.
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TruthinessSyrup
(@SyrupTruthiness) reported
@googlenesthelp Thanks for the response, but I'm not happy that not long ago I renewed my annual nest subscription + now that's $ down the drain. Should I delete my old doorbell from my Nest account first, or cancel my Nest subscription first?
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Abi 🐸
(@AbsterMcNabster) reported
Going back and fourth with @Google billing and @googlenesthelp for a product that I purchased, cannot use, and no help other than going from one to the other. Thought customer service would be better than this. Worst thing nest did was going to google!
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pk
(@themovieguy73) reported
@googlenesthelp can't login through browser on phone. Unable to use app.
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Lauren Swaffield
(@gogochaneln5) reported
@googlenesthelp I can’t log in to my nest account and password reset emails aren’t coming through. I think something has gone wrong when migrating from old nest to google nest. How can I fix this?
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LEBAM
(@mabel_alina) reported
@googlenesthelp our google nest cannot find wifi. All other devices in the house are connected to the wifi just fine. Can you help?
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Amy Ross
(@St0ckwell) reported
@googlenesthelp I didn’t think I had migrated it to google. Though when I hadn’t been able to login I did start the process to see if that helped. I last successfully logged in around 28 Sept I think.
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Abz
(@ha3un) reported
@googlenest @googlenesthelp the worst customer service experience ever! No heating, 2 young kids, on the phone for over 2.5 hours and no solution. How long can they get away with this. Every time you call you wait over an hour for an answer #poorcustomerservice #YNWA #FamilyFirs
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c a p t a i n a d i l
(@CaptainAdilio) reported
@googlenesthelp hi guys. Been having issues with nest thermostat and a web5 error. Countless resets and still have issues. Only 10months old. Help!!