Google Nest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (41%)
• Website Down (22%)
• App Crashing (14%)
• Online Features (8%)
• Errors (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	6 days ago
Escondido	App Crashing	9 days ago
Chepstow	Sign in	24 days ago
Lincoln	App Crashing	24 days ago
Tequisquiapan	Sign in	26 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jack Hanlon (@JHanlon) reported 6 seconds ago

  @peteskomoroch @googlenest Same experience, *insanely bad* customer service. After 6 months of efforts that completely failed and wasted time they told me the product was out of warranty anyway, and even though it never worked out of the box I was out of luck.

• 
  Daniel H (@bakabreath) reported 20 seconds ago

  @googlenest “Something went wrong” “There was a glitch”. From the Google home app: “Cannot connect to Google” when trying to link a new device after the recommended resets: “Cannot link to Google account” Everything was fine 24 hours ago. No settings were changed in the meantime.

• 
  Daniel H (@bakabreath) reported 2 minutes ago

  @googlenest Also is this just a step to see what the issue is? If I link with a different Google account, won’t I lose all access to my Google photos and YouTube music account (on the smart devices)?

• 
  Neil Libby (@nlibby987) reported 3 minutes ago

  @googlenest I have reset my router and modem (shouldn't matter because on my phone it is not working either when on cellular data), my devices are no more than 10-15ft away from the wireless access point. The devices have been power cycled with no luck, they just load to the black screen.

• 
  Neil Libby (@nlibby987) reported 8 minutes ago

  @googlenest It only works on my wife's phone on or off wifi no problem, so I think it may have to do with my account .. any ideas ?

• 
  Kim Nicole (@funandfitkim) reported 9 minutes ago

  @googlenesthelp wifi speed drops to 10% of available speed. Even when disconnect and reconnect this is the issue

• 
  David (@AmazinDavey) reported 9 minutes ago

  @googlenesthelp I was told days ago that I would receive a shipping label so I can send back a defective Google Home Max speaker and receive a replacement, but I've been put around what feels like an endless loop by support. Please help.

• 
  Adam T (@AJBeaks) reported 14 minutes ago

  @EkomAK @googlenesthelp @googlenest If it's of any use, the issue ended up being with the bridge. I had to reset to factory settings and reload everything. If you have a square bridge there is a tiny hole on the back to reset with a pin. Doing this worked, but it forgot everything!

• 
  𝚊𝚖𝚋𝚎𝚛 (@garbageglamour) reported 14 minutes ago

  @googlenest Unfortunately, I don’t think it’s on your end. It only happens with the Crunchyroll app. Everything else is fine! It seems this has been an issue for years when I looked it up.

• 
  Jason Karns (@jasonkarns) reported 15 minutes ago

  @googlenest Being unable to see the actual date of a reminder message seems... like bad design.

• 
  Doc (@Docsaidit) reported 17 minutes ago

  Hey @google @googlenesthelp @madebygoogle even with the bass turned down completely, my Nest Audio paired speakers still have WAY too much bass. Any way around this?

• 
  Lulwa (@lullwaalhammadi) reported 20 minutes ago

  @googlenest It’s a Samsung TV and I’m using google chrome on Mac. YouTube connects fine to chromecast, but other sites including Netflix are not connecting, I get an error message of “source not supported”

• 
  Daniel H (@bakabreath) reported 20 minutes ago

  @googlenest Interesting. Different account. Factory reset hub is connected to the network but says “Problem connecting to cloud. Please try again later.” Same error I’m getting from my previous attempts with previous Gmail account. Brand new account. Everything works just fine. what’s next?

• 
  QC Adventures (@PsychicMoonSan) reported 21 minutes ago

  @RyanMcKeon1 @gmail @googlenest I created a new account. After either a day or two the new account will be broken as well. Do you have Hubs? I'm finding this appears to be an issue with the UI update being sent to the hubs. People who dont have hubs aren't having this issue.

• 
  damn it! (@2Disabled) reported 24 minutes ago

  Wow. @pureprotein has a minor issue and sends me a coupon to replace a couple bars and more. Cool! Made in America. @googlenest breaks under warranty and @google is too cheap to reimburse me $215. Made in China Too bad Pure Protein doesn't make thermostats.

• 
  redpaperrose.com (@redpaperrosecom) reported 29 minutes ago

  @googlenest I'm confident the issue isn't on the client side and would place my bets on an issue either with the software on the doorbell itself or on the nest server side - only thing i haven't tried is switching over from my virgin router to an alternative (I have no stable alternative)

• 
  Sean Bob (@SeanBob604) reported 29 minutes ago

  @googlenest It's working for both of us now. The point was to let you know of an issue with your systems. It was not at our end.

• 
  redpaperrose.com (@redpaperrosecom) reported 31 minutes ago

  @googlenest and then about 15 mins later, doorbell goes offline until a power cycle (power off, power on)... this happens every time after someone rings... offline after 15 mins (not immediately) - power supply is fine, no powerline devices - nest has no online connection issues otherwise.

• 
  Pete Skomoroch (@peteskomoroch) reported 32 minutes ago

  @JHanlon @googlenest Yes, I suspect that's the case as mine is a DropCam Pro from pre Google acquisition. In the last email exchange they told me to reset the wifi connection under settings, which has you type in the serial number for the DropCam. It doesn't recognize the camera so that's a bad sign.

• 
  Daniel H (@bakabreath) reported 39 minutes ago

  @gmail Hi, I was told by the @googlenest account to contact you in regards to some issues I have with my account. Attempted to troubleshoot a loss of connectivity with all nest devices. Not a network problem as I could use a brand new account and get everything to work.

• 
  Daniel H (@bakabreath) reported 40 minutes ago

  @googlenest BTW before I forget, thanks for your help. Off to factory reset all the things. Wish me luck.

• 
  Justin Merz (@JustinMerz4) reported 43 minutes ago

  @googlenesthelp @surajgaikwadg Having this same problem.

• 
  Joel Prushan (@JPrushan) reported 46 minutes ago

  @googlenest 🎶 IOT is bad for humanity🎶

• 
  Marc Akoley [Ekomak] (@EkomAK) reported 48 minutes ago

  @googlenest Seems to works now. What I do : Reset Hue Bridge Uninstall/reinstall Home App Use Chrome as default in-app browser Relink the 2 services (Home and Hue). I have to finish all my setting but the first bulbs i add works well. Thanks for your help and thanks to @AJBeaks too

• 
  nick ⛄️ (@_nicholasrogers) reported 52 minutes ago from Swansea, Wales

  @googlenest I’ve reset and moved my wifi to a new place but when I set it up it’s still showing me as being at my old location. How do I fix this please ?

• 
  Angelo Saks (@NBKGRK) reported 52 minutes ago

  @googlenesthelp is there an issue with notifications? Currently getting notified 15-20 minutes after camera records person. This is worse than normal!

• 
  DP (@MrDJP86) reported 52 minutes ago

  @googlenest having trouble connecting more than two nest products. I have my backyard/doorbell cam working perfectly. Try connecting my nest protects and has trouble connecting through my doorbell cam WiFi. Any suggestions?

• 
  Gary Criswell (@GaryCriswell) reported 55 minutes ago

  Hey @googlenesthelp since yesterday my Nest hub has been saying there is a glitch and to try again. I'm also not and to use assistant on my Pixel 5. It just says Can't reach Google at the moment.

• 
  Charlie Potatoes (@Charlie_Pot) reported 58 minutes ago

  @googlenest any issued with data flow. seems slow by 10-15 minutes right now. nothing close to real time thx

• 
  Alwaystheone (@Alwaystheone_) reported 59 minutes ago

  @googlenesthelp Everytime I turn the heat on at night, before I go to sleep. I will put it on 76, when I wake up. The thermostat is turned down to 60-63. Why?