Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (55%)
• App Crashing (15%)
• Device Failure (10%)
• Website Down (9%)
• Online Features (8%)
• Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Oak Lawn	App Crashing	7 days ago
Morton Grove	Device Failure	20 days ago
Boston	Device Failure	25 days ago
Federal Way	Device Failure	1 month ago
Riverside	Sign in	1 month ago
Barnet	Device Failure	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John (@TheKramalan) reported 31 seconds ago

  @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

• 
  Mike (@PMad99) reported 2 minutes ago

  @googlenest hey can we please fix Familiar Face Detection? Its been the worst in its class by FAR for too many years! I have to correct it every single day. Its AWFUL!

• 
  Rocky Mountain Air (@2ThinAir) reported 2 minutes ago

  @WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.

• 
  Robert E. Loser. (@Gargen123) reported 2 minutes ago

  @zerohedge @googlenest @Google I’m sure people constantly trying to login didn’t lock it or anything. Come on.

• 
  BlessedInGod (@Overcomer2090) reported 12 minutes ago

  Something wrong with Nest app. It's a lengthy outage or google is purposely disabling Nest app. #nest @googlenesthelp

• 
  Envelope Gravy (@dubsy54321) reported 14 minutes ago

  @brian1222333 @Google @googlenest Yeah the switch essentially killed my nest camera. It's always offline now.

• 
  Mark Nusbaum (@markjoby33) reported 17 minutes ago

  @googlenesthelp Hello, I have a recurring issue with my camera flood lights, the lights work but the app does not show the lights. Whenever I call support they ask me to reset the camera which I have done multiple times. I was told it is an issue that upper mgmt is aware of it,

• 
  Jason (@JasonKatz633411) reported 18 minutes ago

  @googlenest both of my nest temperature sensors disconnected in the middle of the night. I've gone through all the troubleshooting to reconnect. They get added to my account but perpetually show no connection. Is this part of a larger outage? Can you assist?

• 
  Phil Humphris (@PhilHumphris) reported 21 minutes ago

  @googlenesthelp So you don't want to help me then!

• 
  MAGA Barbie 🇺🇸👱🏼‍♀️ (@MAGABarbie317) reported 21 minutes ago

  @sheetnwinch @googlenest Dude. It’s a joke. I don’t actually think someone from Google nest is going to see my tweet and run down 4 year old footage. Go get some fresh air.

• 
  John&Neen (@john_bingman) reported 23 minutes ago

  @googlenesthelp @madebygoogle Nest down, I’m not the only one complaining

• 
  Robert Chambers (@robbierooms) reported 25 minutes ago

  @googlenesthelp @JuliaYetter I’m having a similar issue, please help?

• 
  I didnt vote for him (@BirdChayser) reported 27 minutes ago

  @yashar Isn’t this the EXACT thing that AI should be used for? It shouldn’t require a ******* subscription. It SHOULD be monitoring for this kind of **** and alerting authorities. It would be great at it. @googlenest This should be your shining moment but instead you’re too greedy.

• 
  MANOJ MADHAVAN (@MANOJMMK) reported 29 minutes ago

  @googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?

• 
  Unbiblical Cord (@UnbiblicalCord) reported 29 minutes ago

  I moved into a house with #Nest. Won't use Google products again. The @googlenest app constantly signs me out despite it being a Google sign-in. It's repetitively asking me to subscribe to Google Home Premium. If tech automates, why would I pay for it to do **** automatically?

• 
  The Handlebar Gamer (@RSDCDN) reported 31 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!

• 
  𝕔𝕠𝕣𝕣𝕖𝕫𝕡𝕠𝕟𝕕 🏳️‍🌈 🏳️‍🌈 (@correzpond) reported 32 minutes ago

  Hey @Google you have ****** up your entire #GoogleHome ecosystem & your assurances that you are listening to your customers & will fix things clearly are just more lies. Anyone who would actually consider *paying* for @googlenest must be insane or a MAGA supporter (same thing).

• 
  Chad Boudreaux (@ChadB0826) reported 33 minutes ago

  @googlenesthelp I have a nest thermostat that will not connect to wifi (2.4 ghz). I've tried everything from reset, to router reset, an other trouble shooting methods. It's never connected since the day I purchased it new. I firmly believe its the nest device not working.

• 
  Prabhnoor Singh (@Prabhnoor0007) reported 36 minutes ago

  @googlenesthelp @suzfly Hi. I need help with my nest thermostat

• 
  brn (@Von_der_Land) reported 41 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  SimplyScoops_ (@SimplyScoops_) reported 45 minutes ago

  @googlenest your online service is down. Fix it!!

• 
  Jose (@joseyawar87) reported 46 minutes ago

  @googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.

• 
  Dr. Bill Davis (@Dr_Bill_Davis) reported 50 minutes ago

  @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

• 
  brn (@Von_der_Land) reported 51 minutes ago

  @googlenest I am so sick of your ******* so called mesh routers and pucks going offline randomly multiple times a day. **** YOU!

• 
  Valentino Gonzales (@nodoubt212005) reported 52 minutes ago

  I’m having trouble with the video or securing my @googlenesthelp camera. I’ve watched all the videos, but none of them mention a secure loop that’s connected to the camera.

• 
  Kimber (@KimberA777) reported 52 minutes ago

  @chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.

• 
  Lesley Jenkinson (@LesleyJenkinson) reported 53 minutes ago

  @googlenesthelp Hi, my Nest Learning Thermostat (3rd gen) has lost connection to the wifi for no apparent reason. I've followed the suggestions on the help pages, but it's still not able to find any wifi networks when searching. Can you help please?

• 
  Amy Alkon (@amyalkon) reported 57 minutes ago

  @hamids @googlenest @Google Is there a way to downgrade from this pile of ****?

• 
  Louis Glaser (@looplunchrun) reported 57 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  (Cobra) Kai⚡️ (@YOUNGLOVE619) reported 59 minutes ago

  @googlenesthelp doorbell is showing offline, but all other cameras are working. @googlenest