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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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The Maker of Trouble
(@TheAwkwardDrop) reported
@googlenesthelp Nest cam indoor wired. My partner has it set up & invited me to the house. Set up my account & it shows ‘living room’ and when I click on it, crash.
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Butch_tonys
(@ButchTonys) reported
@googlenesthelp Have help please
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Brady Dresselhaus
(@RockyTrails) reported
It's official, I think I hate my @googlenest thermostat, stupid thing is using energy while I'm on vacation, cooling the house down overnight and only because it doesn't have a simple hold temperature option or even use it's own home and away settings properly
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Vikash Kumar
(@Vikash_Outlook) reported
@googlenesthelp Google nest speaker is not working well. Issues: 1) when asked to stop playing, it reply sure but do not stop. 2) when ask to play a song, it reply playing the song but don't play. Similar issues with repeating songs or playing news.... I think some manufacturing issue it have
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Wrath of Kamala Khan
(@TheKTWalker) reported
@googlenest all of my merkury bulbs disconnected from my Nest and Home Mini. Everything works well in the Geeni app but will not show in Google Home even though the sync was successful. Help 😩
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Graham Rodger
(@GrahamRodger56) reported
@googlenesthelp raised a case online 2 days ago (camera - support -eu) following the breakdown of a replacement camera. Acknowledged but no action! Help
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Ryan Strug
(@ryanstrug) reported
That the @googlenest thermostat thought 4 degrees above the cool point was ok, presumably because of the bull **** eco mode, is a crime against humanity.
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Chris Hutton
(@chrismhutton) reported
@googlenesthelp hi ya any issue with the app today. Mine keeps erroring today
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josh dunn
(@tassiema32) reported
@RifatTa26135820 @googlenesthelp Contact @intelcrakk0 on twitter he was referred to me when I reach out for help regarding this same issue and he got fixed all thanks to him contact him now and I’m sure he will help you recover back your page
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Eat With Dan
(@EatWithDan) reported
@googlenesthelp I need help with my Google nest… please respond to my DM.
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Ryan Christensen
(@ryanchri15) reported
@googlenest why does my thermostat keep loosing wifi connection and needing to be rebooted every 2 days? Is this a known issue
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tRoUt
(@titanium_trout) reported
@googlenesthelp I tried that multiple times. I tried different wifi networks. I can't even see who it is registered to. Is there a way to look it up other than how it help says to in the instructions?
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Sub Effect (in the sub-woofer world)
(@Sub_Effect) reported
Tech has become so unreliable. So many tech support needs, so many forums. My new @googlenest camera still not working after 10 days chat with support. @SamsungUK SmartTV unable to stay connected to Wi-fi Very disappointing
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David Kuzma
(@DavidKuzma11) reported
My @googlenest thermostat doesn't seem too smart. I literally turn it down every day and it hasn't figured out that I want it cooler. I'm sure I'm doing something wrong, but I have higher expectations.
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mandeep
(@mandy8591) reported
@TechieKumar @googlenesthelp Even I have the same issue for last few days and now the thermostat is restarting every few minutes. Thinking to change back to the old manual one.
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a whole host of rollercoaster riders 🌐🎢🤌🥳
(@R0oTk1t) reported
@googlenesthelp i know you guys probably wont be able to help, but could you maybe pass this question over to someone you think could.
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Geeni
(@myGEENI) reported
@fraliex @madebygoogle @googlenesthelp We have been made aware about the situation regarding the Google Home Connectivity. We are happy to report that the issue has been resolved and we just have to unlink and relink the Geeni app to Google home. For assistance, just call us at +1 (888) 232-3143.
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Kyle Hayes
(@MrKyleHayes) reported
@googlenesthelp After totally uninstalling 4 Google speakers/displays, 5 Nest cameras and two Nest thermostats, deleting all home data and starting completely over. All to get one single camera to recognize the Nest network, I got it to work. This whole “use an assisting device” step is TERRIBLE
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Kyle Herbert
(@DiabetoLive) reported
@Brian_M_West77 @googlenesthelp I was having the same issue, my lights removed themselves and wouldn't let me add them back, but it seems fixed now, for me at least.
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DragonFlyy
(@DragonFlyy69) reported
@googlenesthelp @Brian_M_West77 I have also run into an issue. My Geeni lights are all "off line" and I tried re-linking geeni and now it just says my geeni account has no devices. They all work just fine in my Geeni app.
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Christian Ro
(@Christi07098739) reported
Even worse this could’ve caused a way worse incident like a house fire/electrical fire. Glad I was home and @googlenesthelp alerted me right away that my camera was offline via the app. Still very upset though how the cable can’t disconnected from the camera considering the price
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Sowkydor SuBz
(@subhramani) reported
@TataPlayin How many days, @TataPlayin ? Can you just answer just one question here? Can I only purchase a nest aware subscription? I already have cameras. @googlenest please help in getting me an answer.
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Devonta White
(@FitFlyFellow) reported
I'm always watching my @googlenest cam to see which neighbor is putting their trash in front of our house. 🤬
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Manu Kumar (recruiting @HiHello 🚀)
(@ManuKumar) reported
@joshu @googlenest @googlenesthelp I find the Google Home app to be frustratingly bad… the original Nest app was so much easier to use when configuring the thermostats.
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mandeep
(@mandy8591) reported
@googlenesthelp Hi, I bought Google nest thermostat 2 gen on March 05th. Yesterday it stopped connecting to wifi and today it starts restarting after every 1 minute 40 seconds. I did reset the thermostat,followed the other troubleshoot steps, still no luck. Please help.
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Daniel Bowman
(@DanielB63128866) reported
@googlenesthelp It's still not working right. I've reset the router and the thermostat multiple times still won't stay connected
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Peaceful🦋Healer
(@TriciaDasilva1) reported
@googlenesthelp still waiting for u to do a simple troubleshoot, One of my five thermostats is not working I’ve been disconnected three times and nobody has had the audacity to call me back even though they asked me for my phone number they keep saying they will troubleshoot
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Emaan Behboodi
(@emaan_behboodi) reported
@googlenest is a scam and @googlenesthelp is useless. Please if you are looking for devices to make your life easier stay as far away from this garbage as possible.
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Nickolas Means
(@nmeans) reported
My @googlenest thermostat just kicked into pre-cool mode, setting itself back to 74º to get ready for an Energy Rush Hour starting at 3:30p. The only problem is that there's no electric supply _now_ either. Law of unintended consequences and all that.
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Jon Sullivan
(@Jsullivan322) reported
@googlenesthelp all of my geenie lights and plugs suddenly all went offline and when I try to add them back to Google home it says they don't exist but they work fine in the geenie app