Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (38%)
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Online Features (23%)
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App Crashing (19%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Albuquerque |
Online Features | |
| Beulah |
Device Failure | |
| Clementon |
Device Failure | |
| Santa Cruz |
App Crashing | |
| San Francisco |
Device Failure | |
 Duncan |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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DANIEL D. FOX
(@ZweihanderRPG) reported
@googlenesthelp We use Nest cameras for our front door, and our two children's rooms as a baby monitor. Our two Nest cameras have been down, but our Nest doorbell is working again. Was this a firmware error? Please help me understand what happened. We haven't changed our wireless.
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Andrey Bashirov
(@bashir_andrei) reported
@NBCTheVoice @googlenest People of the world. I'm asking for help, my son Artem needs urgent heart surgery. He has a heart defect. There's less and less time left. If you can help, go to my profile information there. I beg you on your knees, help save your son
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Powers87
(@stuartpowers48) reported
@googlenest It’s down again today. I pay a monthly subscription. I@need some credit. This is ridiculous
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Kenway
(@michaelkenway) reported
@googlenest your online forms not working
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Staffan Hesselbom
(@hesselbom) reported
@googlenest I don't own one since I haven't seen any positive reviews of it, that's the problem. Make a better sounding one that beat Sonos in sound and I will switch. Oh, and bring back Google Play Music, since YT Music sucks :) It's hard to be a Google fan when you want good music service.
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laxbears
(@brewsterlax) reported
@googlenest mini tells me I need a SiriusXM account to play but it is already linked. Never an issue on Alexa
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Warpness
(@TheWarpness) reported
@googlenesthelp Yes, resetting the camera worked. Thanks. Would be nice great if we could get a notification when the system goes down and comes back up.
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bill williams
(@mntnbikerbw) reported
@googlenesthelp Rebooted internet first, then doorbell. Still not working. I will try the factory reset when I get home.
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Ash
(@aburkho4) reported
@googlenest 1. Yes. Initially, the lights just didn't respond so I tried power cycling the light bulbs and the three Google home devices. They still said there was an issue with C by Ge seamless. I then removed them from Google Home & tried to readd them but Google no longer recognized them
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XC
(@skyboy216) reported
@googlenesthelp @Google @googlenest You guys have the worst customer service. I’ve been trying to get a refund of a charged you made by “mistake” for over a week and you haven’t solved it yet. This is how you make money? Stealing from customers?
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Aaron 🤫
(@TweetAaronMax) reported
@googlenest My Hub Max is in the Preview Software Program. Might that be what's causing the problem?
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Di Blah Cee
(@alex_diblasi) reported
@googlenesthelp United States. And I moved into a new apartment and haven’t been able to connect to the nest thermostat at all. Approximately 3 weeks with this issue.
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Shaun Bezuidenhout
(@5683FrEaK) reported
@googlenest Thank you for offering to help, so kind. I'm struggling to connect my home app with the LG Thinq app. It says that it is not supported in my country.
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Matthew Rideout
(@MatthewRideout) reported
@googlenest It heats up in the morning, and by 10am turns itself back down to a lower temperature, and every day I have to turn it back up once I realize it's cold inside. I walk by it regularly. I've never noticed a home or away status.
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Rob B
(@3rrorprone) reported
@googlenesthelp I'm now having trouble getting a picture in both the nest app and Google home app.the camera does appear in list of devices. It tries to connect but doesn't. I am signed into the se account. The other 3 indoor cameras work.
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Sean Moore
(@luminaire23) reported
@googlenest @madebygoogle Since the 13099.118.19 update for my Google Wifi my Galaxy Note 10 Plus has been losing connection frequently through the day. I've rebooted both the phone and the device many times and the issue comes back shortly. Any suggestions?
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Hope Vidal
(@HopeOprahVidal) reported
@googlenest hi google, I have been waiting for someone to get back to me for over a month now. I have yet to receive my google nest since order back in September and this issue is still yet to be resolved.We are now in December, can someone get back to me so this can be resolved.
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Staffan Hesselbom
(@hesselbom) reported
A bit disapointed on @googlenest Audio since it seems kind of bad sound wise. Wanted to change to a new system since @Sonos has gotten really, really crappy lately. One of my biggest misstakes to buy. Need a new solution for my music at home.
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Powers87
(@stuartpowers48) reported
@googlenest It’s about 8 ft. I have had 0 issue for over a year then last 6 months it’s terrible. Constantly going down and offline multiple to all cams. I have 3
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BabyYoda
(@BabyYoda2019) reported
@googlenest This is so disappointing! It’s strange - it’s basically just a Bluetooth speaker - I’m already licensed for the content though since I pay Apple monthly ... out of curiosity - what is the little glitch holding this up for your friends in the Great White North? Thx again!
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Kevin
(@kevinslawinski) reported
@googlenest I think this started with the cutover to YouTube Music. I don't remember it being an issue on GPM. I don't currently use other music streaming services
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Chris Orr
(@RomansProp) reported
@McCulloch1928 @googlenesthelp I am having the same issue here. In the US and have reinstalled the app as well
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Navin
(@Navinprakaash) reported
@googlenesthelp getting m15 error repeatedly on trying to setup up my new Nest Learning Thermostat.
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Di Blah Cee
(@alex_diblasi) reported
@googlenesthelp Hello! My nest thermostat cannot find or connect to my wifi network. Troubleshoot help? Thank you
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Gilad Berenstein
(@giladb87) reported
Hey @googlenest @googlenesthelp I cannot figure out how to login now that the login is no longer through nest but through Google home. Any easy way to fix this?
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Panayiotis
(@Panny1982) reported
@googlenesthelp FYI one camera has gone offline again...after a long outage last night.
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Tiger Daddy
(@JichaMan1974) reported
@googlenest all I can tell is that it seems like it happens more during the day, so maybe your servers are just getting bauged down, or one of the hops between me, and your server gets bauged down.
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Michael
(@MichaelEve92) reported
@googlenesthelp hi there, Apple Music doesn’t seem to show in my app, anyway to fix this? Thanks! :)
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RealDCN8ive
(@RealDCN8ive) reported
@googlenest Hello 👋🏼. Your Nest app is extremely slow and often freezes. When will you guys update it? I have a case #, opened on 10/31. It’s December and there’s been no resolution.
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp Okay went private no help