Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 12/18/2025 01:35

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Features (17%)

    Online Features (17%)

  3. Device Failure (12%)

    Device Failure (12%)

  4. App Crashing (10%)

    App Crashing (10%)

  5. Website Down (10%)

    Website Down (10%)

  6. Errors (2%)

    Errors (2%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesSeattle Sign in
United StatesHavertown Online Features
IndiaBhubaneshwar Online Features
United KingdomWhitchurch Website Down
United StatesRochester Device Failure
United KingdomDidcot Online Features
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jjart74 Joseph Artiglere (@jjart74) reported

    @googlenest my nest won’t pick up wifi. I have done everything in trouble shooting. I have a bad unit. How do I get another one.

  • TXdallasTaurus TripleT♉️🛩🇺🇸 (@TXdallasTaurus) reported

    Please help! My nest app keeps showing offline. I have reset the nest device, the app is up to date, my phone is up to date, internet has been reset, I have deleted and reinstalled app, battery/power is fine. @googlenest

  • MaxFlynt Ofimbunedu (@MaxFlynt) reported

    **** @Google @googlenest products. Quality is beyond subpar smh

  • cxtrndd 🤍 (@cxtrndd) reported

    @googlenesthelp Sorry for the late response. Upon trying all the recommendations, unfortunately, it's still not working. I always see a disappointment in my son's face everytime he tries to set a timer and it fails😭

  • MezameTV Mezame, The Mez Effect Warchief | 🇸🇬 (@MezameTV) reported

    Heya @googlenesthelp @googlenest @google. Google Home is asking me to login through the app. I *am* logged in. What did you guys change/break this time?

  • adam100295 Adam Birch (@adam100295) reported from Merthyr Tydfil, Wales

    @googlenesthelp Hey team! My annual subscription renewed today And I never got a warning about it and I didn’t want to continue as I didn’t know it was automatic and I can’t afford the £100. Google online chat was very unhelpful and basically said tough luck! Help me please!!

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    @googlenesthelp Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • heyemmahey emma schwartz (@heyemmahey) reported

    @googlenest seems like you could help me out

  • pkerchner Pierre (@pkerchner) reported

    @googlenest geee, I thought Google is so strong in server balancing. Google Voice recognition is so bad currently in Germany 😭

  • David_W_Martin David W. Martin (@David_W_Martin) reported

    @googlenest why has your iOS app started to make me login every single time it’s launched?

  • OttavioGM Ottavio (Otto) G Marasco (@OttavioGM) reported

    @googlenesthelp "connection problem during set-up Nestmini9650 could not connect to (Network Name) check Wi-Fi Network name. But the name of network it's trying to connect to is correct. And it's a private home.

  • rebooter6 rebooter (@rebooter6) reported

    @googlenest on call with #google #nest support. My learning thermostat is just (2)two years old and it’s dead. I paid $308 for it and it turns out they wont render me any support to replace for fix it. This is absolute waste of money and stealing attempt from @googlenest

  • cruz_marcum Janet Cruz Marcum (@cruz_marcum) reported

    Real laziness is sitting 2 feet away from your @googlenest and opening up your app to turn the temperature down.

  • TheBarnCat10 Cole Cornwell (@TheBarnCat10) reported

    @googlenesthelp my Nest thermostat has not been able to connect to wifi for about 30 days. Please help.

  • ali_maleki Ali Maleki (@ali_maleki) reported

    @googlenesthelp Hi, My Nest Thermostat, 3rd Gen no longer connects to WIFI. I have used it without issue since 1/2021, haven't changed anything w/WIFI. Can connect to WIFI with my iPhone and iPads. "Searching No Networks Found" Tried reboot and reset. Nothing works!

  • Curious47595032 Curious (@Curious47595032) reported

    @googlenest Does that help?

  • Neezers Neezers (@Neezers) reported

    @googlenesthelp Hi! The WIFI on my Nest thermostat stop working a few days ago. Can’t find any network. Can still control the heat/cooling, but no WiFi. Please help.

  • SuneKuntz Sune H. Kuntz (@SuneKuntz) reported

    @googlenesthelp Thanks for the reply. They are within 15 ft of each other. Unfortunately rebooting it for 2 minutes didn't help. After confirming the code on the screen it loads a few moments and then tells it can't connect to the Wi-Fi

  • j_whoberry Jennifer Whoberry (@j_whoberry) reported

    @googlenesthelp has the worst customer service, ever!

  • OttavioGM Ottavio (Otto) G Marasco (@OttavioGM) reported

    @googlenesthelp Need help. My Google next mini will not connect to my wifi. I have two other devices in home. A Google Home and a Hub Max. Both are connected but I cannot get the next mini connected. Have tried factory reset.

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    @madebygoogle Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • robdeleonjr BiciDude (@robdeleonjr) reported from McAllen, Texas

    .@ring do y’all wanna buy my @googlenest doorbell and get me back on team ring. @googlenesthelp is the worst!

  • Curious47595032 Curious (@Curious47595032) reported

    @googlenest Hey, I've owned a Google Nest for about a year and really enjoyed it. Recently it stopped connecting to wifi and not responding to restarts or other things to fix. Please help.

  • LLeontravelart CUBAN GOP REPUBLICANPROUD (@LLeontravelart) reported

    @geteero I’m very disappointed , bought 3 eero devices to make sure my less than 800 ft home will be completely covered and I still get very slow conection I get embarrassed specially at work every time I lost signal or poor quality @eerosupport @googlenest

  • tonyram31 TONY RAMIREZ (@tonyram31) reported

    @googlenesthelp Hi my nest thermostat won’t connect with the internet. My router has been reset and everything else works. Can you help? Thanks

  • smotrs smotrs (@smotrs) reported

    @Google @googlenesthelp STOP SCREWING WITH PEOPLE'S ****. WE PAY FOR IT, WE EXPECT IT TO WORK. OTHERWISE, GIVE US A REFUND AND TELL ME WHERE I CAN SEND THIS PIECE OF CRAP.

  • NatDoesNotExist (⚬⃔⚬N⚬⃔⚬)at (@NatDoesNotExist) reported

    @googlenesthelp I think it's a Spotify issue and not a Google Nest issue. When listening to my liked songs or a playlist on my phone and connecting it to my Nest, it can only get through one song before I can no longer change the song on my phone but it continues to play on my Nest.

  • EFL_Guy Stephen Davis (@EFL_Guy) reported

    @googlenesthelp 75 minutes… still not connected. What the hell happened to Nest??? Updating a WiFi router shouldn’t cause the whole system to crash. It’s 2021 FFS.. 2-3 taps and should be done. Nope.

  • the_center_lane Lane Departure Warning (@the_center_lane) reported

    Do not waste your money on @Google @googlenest overpriced garbage. Nest Aware service is horrible. Google customer service is useless and will misdiagnose their faulty hardware.

  • YanivC YC (@YanivC) reported

    So my @googlenest lock is broken and Google is saying sorry and I can’t leave my house? Uhhh something wrong with this scenario?