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Google Nest status: device issues and outage reports

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Full Outage Map

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  • 58% Sign in (58%)
  • 15% App Crashing (15%)
  • 9% Online Features (9%)
  • 9% Website Down (9%)
  • 7% Device Failure (7%)
  • 3% Errors (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Dr_Bill_Davis
    Dr. Bill Davis (@Dr_Bill_Davis) reported

    @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

  • ericjaysimpson
    Eric Simpson (@ericjaysimpson) reported

    @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???

  • luise_g
    Luise #muddyankles 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈🇺🇦 (@luise_g) reported

    @googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UK… wholly pointless and VERY annoying, exceptionally poor customer service … I’m sure Google has loads of useless excuses though …

  • BirdChayser
    I didnt vote for him (@BirdChayser) reported

    @yashar Isn’t this the EXACT thing that AI should be used for? It shouldn’t require a ******* subscription. It SHOULD be monitoring for this kind of **** and alerting authorities. It would be great at it. @googlenest This should be your shining moment but instead you’re too greedy.

  • theubeing
    UB (@theubeing) reported

    @googlenesthelp please help me my email account recover please Google

  • sixseven7156
    PigwitFade (@sixseven7156) reported

    @zerohedge @googlenest @Google I think you got alot of people trying to sign in. Maybe they do that to any account seemingly getting attacked. Hopefully you get in!!

  • LuvAndBball
    Teah ❤️⛹🏽‍♀️ (@LuvAndBball) reported

    @googlenesthelp hello! I have a friend in need of assistance with his nest thermostat. Could someone help!?

  • thelongback
    jason coyne (@thelongback) reported

    @googlenesthelp hey, I am trying to get help with a Google nest which is still under warranty that is faulty. I go warranty checker and confirm I'm under warranty and submit a claim. It just says "refresh this page and try again. Sorry, there was a problem with the form" help!

  • carlitosjmoreno
    Carlos Moreno (@carlitosjmoreno) reported

    @googlenesthelp Hello, I'm having issues with my nest thermostat. It doesn't connect to wifi. I tried all the troubleshooting suggestions but no success. Can you please help me out? Thanks.

  • lufitoom
    Lufifi (@lufitoom) reported

    @googlenesthelp You might want to update your service status. Thousands are reporting not being able to connect via app or login. Reddit and Downdetector going crazy.

  • jordank925
    Jordan (@jordank925) reported

    @googlenest Why is your **** down? Reddit confirms this is all over North America.

  • ShaggyScurge
    Shaggy Scurge (@ShaggyScurge) reported

    @googlenest why in ******** does my thermostat have a schedule that I ******* deleted yesterfuckingday?

  • Von_der_Land
    brn (@Von_der_Land) reported

    **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.

  • MultigunFun
    🐐 (@MultigunFun) reported

    @zerohedge @googlenest @Google maybe all your federal offenses trying to hack it triggered a shut down

  • oneofmany654
    Lisa Jensen (@oneofmany654) reported

    @p_e_a_c_e5566 @MAGABarbie317 @googlenest Sure that's why the CW didn't try and get any as they did in the Guthrie case... John was killed inside the house and then they threw him outside like trash.

  • Sweetietweetttt
    Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported

    @status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp

  • mobn28
    Barron (@mobn28) reported

    @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

  • johnnynocannoli
    johnnycadillac (@johnnynocannoli) reported

    @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

  • h0tr0d9
    h0tr0d 🇺🇸 (@h0tr0d9) reported

    @googlenesthelp why cant I schedule my thermostat in 30 min increments ? You are costing me a lot of money for a simple fix.

  • kamyar1389
    K. A. (@kamyar1389) reported

    @googlenesthelp @SmithCLC have issue with my thermostat, not connecting to wifi, I've reboot the modem, reset the wifi on my nest device, still can not find the wifi to connect. Any idea how ro fix the issue?

  • MaxModz1382
    M A X 1 3 8 2 .com (@MaxModz1382) reported

    @zerohedge @googlenest @Google Probably blocked it because the amount of sign in attempts 🙄 Don't blame them

  • verygonenotsoon
    the cro. (@verygonenotsoon) reported

    @googlenesthelp @googlenest #google #nest fix the app. It’s not working. Unreliable.

  • Von_der_Land
    brn (@Von_der_Land) reported

    Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

  • PhilHumphris
    Phil Humphris (@PhilHumphris) reported

    @googlenesthelp So Google any news on the @BBCSounds problem or are you just not interested!

  • brycdavis
    Bryan Davis (@brycdavis) reported

    @Google @googlenest Nest devices are trash lately....Please fix

  • Gargen123
    Robert E. Loser. (@Gargen123) reported

    @zerohedge @googlenest @Google I’m sure people constantly trying to login didn’t lock it or anything. Come on.

  • PhilHumphris
    Phil Humphris (@PhilHumphris) reported

    @googlenesthelp I've done all that, even had your support team access my smart speakers to check they are working ok & have updated firmware & there is no problem. Now today no radio stations work not even @tunein

  • Jared4692002
    Jared (@Jared4692002) reported

    @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

  • john_bingman
    John&Neen (@john_bingman) reported

    @googlenesthelp @madebygoogle Nest down, I’m not the only one complaining

  • Overcomer2090
    BlessedInGod (@Overcomer2090) reported

    Something wrong with Nest app. It's a lengthy outage or google is purposely disabling Nest app. #nest @googlenesthelp