Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (43%)
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Device Failure (14%)
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Online Features (11%)
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App Crashing (11%)
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Errors (11%)
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Website Down (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down | |
 Maynard |
Online Features | |
 Calgary |
Errors | |
| Westerville |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Passi
(@MPassi23) reported
And @googlenest save the trouble from telling me to DM you because I’ve called your help center already for three separate products that needed to be reset on your end. Unbelievable.
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Maureen Conlon
(@MaureenRochdale) reported
@googlenesthelp @whatKatydidnext Did this help at all…….?
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Melissa Róisín ☘️
(@atomicginge) reported
@dcho_pnw @madebygoogle @googlenest I want a gift from Google soooo bad!!! This is epic!!
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Mike Polichronakis
(@mikepoly66) reported
@googlenesthelp I am having trouble with my Nest thermostat... It reads the wrong temperature.. and turns on the air conditioner when it's not needed.. Actual temperature is 71 and the nest reads it as 82... Can this be fixed? MikePoly
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deepti
(@Deepti_sharma13) reported
@googlenesthelp @googlephotos @googlephotos can you please help as i made the payment and it has been debited but still the storage is not upgraded. Is there any better number to reach as i need immediate help. My location is India
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Walmory
(@Joaozinho_0) reported
@googlenest hello I have one of your products and he is not working properly I’m trying to connect to network and this is not working I did all recommended steps but my product don’t get to find any Wi-Fi network can you help whit that ?
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Ashish
(@ashish210981) reported
@googlenesthelp team my nest thermostat has been offline for 12 hours.. i have done troubleshooting with all basic steps..Nest restart..Wi-Fi reboot, tried connecting to Wi-Fi on nest , it shows no network found ( whereas all other devices can view dozen Wi-Fi networks).
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TheMaje
(@TheMaje_Gaming) reported
@googlenesthelp Having an issue with my Nest Thermostat. Its stopped connecting to the Internet.l've tried multiple things to fix it: Factory/Hard reset my Nest Reset my router Confirmed my I have 2.4 and 5ghz signal Used a wireless hot spot Please advise on what can be done.
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Raquel
(@raquel_wofford) reported
I cannot disconnect my old @googlenest and get my new one connected properly. I’m paying and being charged for the Nest Aware service so I need to speak to a human to get my problems resolved ASAP please!! Can anyone help?
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Sumanth Shyam
(@Sumanth027) reported
@googlenesthelp hello my nest thermostat refuses to connect to the internet. I have tried all the steps discussed in google support forum and the only solution that worked was to replace the device itself. Can you please help!!!
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Mark N. Mielke
(@MNMilky82) reported
@googlenesthelp Upon further inspection the device appears to be broken. It seems paint somehow got inside the unit. Any chance you’d replace this for me?
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Lemi Boyce
(@rhymiz) reported
Worst decision I ever made was to buy a Nest Security system from @Google @googlenest. Depreciated less than 2 years after owning it. What a joke. A security system is not a phone that you should trade up every 2 years
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Legend Phoenix💎🤲
(@_LegendPhoenix) reported
@googlenesthelp The green dot light at the top flashes twice and then turns off and the nest doesnt record for maybe a minute before the nest comes back on. Have not tried to trouble further
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NJ skoberne
(@howdoyousaynejc) reported
@googlenesthelp please escalate Case ID [4-4656000033641] to someone that's actually willing to help me - it's now been 7+ days without a response.
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ECKO Tech
(@eckotech_) reported
Voice Assistants - use voice commands to get help with anything from playing music to checking the weather forecast @alexa99 @googlenest @siri
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markmacdonald
(@markmacdonald) reported
@OcaptMyObvious @googlenest Good luck getting any help.
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Paolo Gabriele Falcone
(@pagafalc) reported
@googlenesthelp bought a Nest Thermostat on Oct 20th. I was away for the last 2 months and came back to find that my thermostat was not working any longer. Your customer support is refusing to help.
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Stephen R. Beckham
(@stephenrbeckham) reported
@googlenesthelp Please consider creating a widget for the thermostat control or, even better, an attachment to the Android notification drop-down for the thermostat control.
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Captain Obvious
(@OcaptMyObvious) reported
@googlenesthelp honestly, the way the nest app works is better then the google home app for the thermostats. And I don't have a problem with the google home app. but since my new nest install sent me to google home, why would I ever think installing my not that old other nest would not?
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Arturinio
(@Arturinio2) reported
@googlenesthelp My Google Nest was not connecting to wifi so google sent me a refurbished one for free if I return the broken one. So I returned my thermostat via ups and have proof of delivery but Google charged me full price for the refurbished thermostat.
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Erin at The Front Yard Homestead
(@erinatthefyh) reported
@googlenesthelp Sorry, life's been busy. We're still having problems. We've turned it off and back on, factory reset it, reset the router, and uninstalled and reinstalled. Not only is the temperature way off, but it's still going offline. It's a 3rd gen.
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Mountain High Photography
(@mhphotofilm) reported
@googlenest I have to say I’m really disappointed with the experience I’ve had with issues with my device this past week. I would appreciate someone who would actually help me.
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deepti
(@Deepti_sharma13) reported
Is there any best number to reach Google Customer Support? Was trying to connect on the given num 1-800-419-0157 by Google. But its says invalid. Please help @GoogleIndia @googlenesthelp
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treacherous Fe
(@Lady_FeLee) reported
@googlenesthelp My app is always offline. I have to reset the nest basically everyday. Nothing wrong with my wifi so it’s not that
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Patrick Cutright
(@CutrightPatrick) reported
@googlenesthelp I've sent soooo many feedback reports and you never fix ANY of my reoccurring issues. I'm fed up! When are you going to fix your stupid product?!
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Captain Obvious
(@OcaptMyObvious) reported
@googlenesthelp oh no I solved my problem. apparently new nests have to use google home, old nests have to use nest app for install. it's a disaster. your decisions around functionality are awful. Google used to be great at "things work" now not so much
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Legend Phoenix💎🤲
(@_LegendPhoenix) reported
@googlenesthelp After restart, I get the same issue
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PAOLO HIMOTHY NAPOLEON JAMES BANCHERO ENJOYER
(@MagicFan90) reported
The @googlenest is the biggest piece of garbage and waste of money I’ve ever had. What a piece of trash.
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Jarrod Bromley
(@jarrodbromley) reported
@googlenesthelp hi folks, out of nowhere we are getting a H71 error message. Have tried the suggested trouble shooting bit nothing is fixing it. It's only been installed 4 months and other heat link is OK. Looks like online it's a common problem. Is heat link faulty?
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Erin at The Front Yard Homestead
(@erinatthefyh) reported
@googlenesthelp "About 21 min ago: OFFLINE" in the face on the app. Also, "Check your Wi-Fi network connection." Our connection is fine. We've tested it. All other Nest cams, Nest Protects, Hello, etc. are online with no issues.