Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 03/29/2024 05:40

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (27%)

    Sign in (27%)

  2. Device Failure (26%)

    Device Failure (26%)

  3. App Crashing (19%)

    App Crashing (19%)

  4. Online Features (17%)

    Online Features (17%)

  5. Website Down (11%)

    Website Down (11%)

  6. Errors (1%)

    Errors (1%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyBad Sobernheim Device Failure
CanadaSt. Catharines Device Failure
United StatesHuntington Beach Device Failure
CanadaMississauga Website Down
United StatesRuther Glen Website Down
FranceLormont Online Features
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • sg3x0 Peter Malandrinos (@sg3x0) reported

    Shut down @googlenest

  • demarco39730 DeMarco Langston (@demarco39730) reported

    @googlenesthelp my thermostat is having problems connecting to my router or my wife my Wi-Fi network is there someone that can help me with this

  • JSE922 JE (@JSE922) reported

    What am I doing wrong with my @googlenest ? I put the thing on 68° and then I come downstairs 30 min later it’s on 63. Later in the day it does same ****. I just want the damn thing to stay at the temp I put it to. #Nest #HelpMeFixIt

  • JoeyTParker J. Parker (@JoeyTParker) reported

    @googlenest I need help with the app/thermostat.

  • bertiec1 Bertie (@bertiec1) reported

    Hey @googlenest you need to fix yourself. No matter how many ways I say "Hey Google, play the 10 minute version of All Too Well, Taylor's Version, by @taylorswift13 " it keeps playing the old original version that she doesn't own the masters to. Not cool bro. #TaylorsVersion

  • Francorivero789 FRANCO RIVERO (@Francorivero789) reported

    @demarco39730 @googlenesthelp I’m having the same exact problem as of two days ago

  • another_CBJ_fan Jeremy Cunningham (@another_CBJ_fan) reported

    I love that I bought @googlenest cameras for my house so 1, sometimes 2, can be offline all the time. Seems like that defeats the purpose of a camera. Guess it's tuff to make quality things when you're a multi billion dollar corporation. #googlenestsucks

  • b_lumbersquatch Cheesesticks and Anxiety (@b_lumbersquatch) reported

    @googlenesthelp Led is white...it's a nest wifi router and point. There is a network switch hooked to the nest router with 6 connected devices to that. Wireless devices connected. . .maybe another 5-6. Again, never a problem with OnHub.

  • Kambham_Ashok అశోక్ కుమార్ రెడ్డి కంభం (@Kambham_Ashok) reported

    @googlenesthelp Wtf.. I am talking about volume dude. How does it even matter with the region, I am only concerned about it's sound quality, when connected to an android phone, playing some music.

  • ogeerunner Ogee (@ogeerunner) reported

    @HaddersIan @googlenest Yeah probably, I just googled the rh wire problem. With it being cold, lots of condensing pipes are freezing up ATM. Thankfully mine drains away internally through the bathroom.

  • HaddersIan Ian Hadders #FBPE (@HaddersIan) reported

    @googlenesthelp Hi, I have checked that, there are no lights on the heatlink, this is the second nest I have had now, the last heatlink broke with a similar problem, is this a common problem?

  • bnachee Nachée (@bnachee) reported

    I hate waking up to cold… @googlenest please stop turning my heat down… I’m cold and cant get up now…

  • Smarks90 Shawn Marks (@Smarks90) reported

    @googlenesthelp the last two days my Nest thermostat has shown offline in Nest and Google Home Apps. Nest itself is connected and online. Have restarted both phone and thermostat multiple times in the last 48 hrs. No internet issues in same time period.

  • BobbyTomTom1 Sophie’s Human (@BobbyTomTom1) reported

    @HobietheGolden @googlenest 100%, Nest is the worst.

  • Smarks90 Shawn Marks (@Smarks90) reported

    @googlenesthelp And currently, heat is on and running and App has no indication if that (orange color showing heat is on). Seems like server issue.

  • c4pz Capz (@c4pz) reported

    @Smarks90 @googlenesthelp Might be a Nest Server issue I’m guessing.

  • ChauTanuki Nuki Chau ㊙️ Vtuber (Pre-Debut) (@ChauTanuki) reported

    @googlenesthelp sure although i'm not really sure how to describe the problem specifically other than the thermostat decided 51 was a good temperature at night

  • timlm TimLM (@timlm) reported from Kingston upon Thames, England

    @googlenesthelp Hello team, I have x2 google nests. I’ve been happy to date but now one of them won’t connect to WiFi 🙁. The second one is connected but the one with the issue can’t find any Wi-Fi SSIDs. All other devices at home are connected fine. Please advise..

  • mia_tran92 Trang Tran (@mia_tran92) reported

    @googlenesthelp Hi yes I do. We have followed all the 6 troubleshooting steps on your website but the lock is very inconsistent, it went online and offline all the time. How can I fix this?

  • DanielMcMahon4 Daniel McMahon (@DanielMcMahon4) reported

    @googlenesthelp hi there, I've been having an issue with my Google nest thermostat, it is unable to find any WiFi networks. Are you able to help?

  • LesterCovax Lester チンポコモン Covax🐺 (@LesterCovax) reported

    **** @Sonos [and their extremely overpriced speakers] for taking away my ability to change @GoogleNest speaker group volumes. What a completely BS patent. Imagine if a car company did the same and req other manufacturers to have 4+ vol dials instead of just one. ***. Holes.

  • alertpedro Pete (@alertpedro) reported

    . @googlenesthelp just installed my nest learning thermostat and the heat turns on when it needs to cool. I have followed the directions and the original thermostat works correctly when I switched it back. Please help!!!

  • califa3c Francisco Agüera (@califa3c) reported

    Please @TuneInES @tunein I have not been able to use your app with #GoogleHome nor #googlenest device to listen Ondacero radio station in Spain since a long time ago. Any idea to solve this problem?

  • vinceeeeeenntt Vince (@vinceeeeeenntt) reported

    @googlenesthelp I just contacted you for some replacement wire connectors for my Nest Protects. But because they’re out of warranty you can’t help. So am I just supposed to throw them away? That’s not very sustainable…

  • HollyGrundy86 Holly Grundy (@HollyGrundy86) reported

    @googlenesthelp my Nest thermostat app has logged me out and I’m now unable to log back in. It says my password is incorrect when it’s not. I’ve tried to reset but the email isn’t coming through, nor is it in my junk/spam folder. Can you help?

  • C4D4M5 C ADAMS (@C4D4M5) reported

    @googlenest was working well. Went to enable my wife’s new phone to control the thermostat and can’t. Need to download Google Home app too?! WTF is Google doing? Christ! Bad user experience sucks ***. Stay away until Google finds their *** with their hands again!

  • ecarretto Elizabeth Carretto (@ecarretto) reported

    @googlenest so frustrated with y’all. 9 months pregnant, due any day, thermostat installed for less than 12 months stops working, support can’t help bc my “warranty expires today” and the best you can do is get back to me in 24 hours and maybe send a replacement in 4-7 days??

  • NH___87 NH (@NH___87) reported

    @googlenest I just want to let you know that you have made it ridiculously confusing and complicated to cancel a “1st gen” Nest Aware subscription. Unbelievable lack of support from your help agents as well.

  • David78690480 David (@David78690480) reported

    @googlenesthelp my nest wifi chip is not working, did all the troubleshooting on the website and still not seeing my wifi. Can I get some help, please?

  • PFTPMPosse PFTPMPosse (@PFTPMPosse) reported

    Come on @googlenesthelp! When I have an issue w/my #GoogleNest & I ask yall to call me for help, please make sure somebody’s READY to help me instead of calling me only to place me on hold for—going on 20 minutes now… @GoogleNest this is RIDICULOUS!