Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (17%)
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Device Failure (12%)
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App Crashing (10%)
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Website Down (10%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Gabriel 🇨🇦🏳️🌈
(@AllInStride) reported
@googlenesthelp I've been on the phone for hours this week, getting transferred from one person to another, to get replacement camera .. I get expired links sent to me .. can anyone help me? Why is this so difficult?
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Vietec Heating
(@VietecHeating) reported
from
Sittingbourne, England
@chris_mounty @googlenest I’m sure it’s an app issue, so not sure how I can resolve it
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Jamie Mead 🇬🇧
(@jimboandandrea) reported
from
Saint Agnes, England
@googlenest I’m in the house so can either use the thermostat or my App but app reports thermostat as offline and has done since Thursday morning
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sparklers
(@sparklers) reported
@googlenest I have two chromecasts. One that I’ve had for a couple years & has NOT given me a problem. The new one is dropping the WiFi. The WiFi is private home WiFi.
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sparklers
(@sparklers) reported
@googlenest The new chromecast is on the 2.4 whereas the older one is on the 5. Could this be the issue? I don’t know how to switch it.
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kristin florin
(@krissyuva) reported
welp. google music is officially dead. so attempting to learn to love @youtubemusic. but i can't just say "play christmas music" on my @googlenest speaker and have that play a reasonably curated list. music from the grease soundtrack? music from the bodyguard soundtrack? wtf...
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Keilan Matthews
(@keilan1228) reported
@googlenesthelp Good morning, I have the nest learning thermostat (in the USA). This issue started about a week ago. I have restarted, reset, manually charged and entered wifi info, and reset my router. Nothing works to get my best thermostat back online.
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Bowler
(@Bowler_14) reported
@wobblyHaitch @googlenest I’m having the same problem. Ask the hub to play Mi Soul radio and you get a message saying, I looked for Mi Soul and it’s not available or can’t be played right now
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Rakesh Dhroovji
(@rakeshjd) reported
@googlenesthelp . I’ve tried to reset my Neet thermostat a dozen times but it still does not connect to the WiFi . I have multiple other devices at home which are connecting to my WiFi , so I know it is not an issue with the WiFi . Please help ASAP
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Hrishikesh Hirway
(@HrishiHirway) reported
@googlenest I think I'm just shocked that we're still in an era where a giant tech company whose product has failed and they've wasted hours of your time on the phone won't just say, "you know, our bad, let us replace this for you." With all we know about the cost of customer acquisition.
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Jon (he/him/his) ✊🇺🇸🌈
(@jonhawkins) reported
@HrishiHirway @googlenest Almost as if quasi-monopolistic control of entire markets is a bad thing!
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Art Vandelay
(@livinonprayer) reported
@googlenest - I am chatting with one of your support agent and I am having a hard time getting any help from the agent. No response to questions asked or just plain rude. It's sad that I have to contact you when all problems can be alleviated by just being courteous.
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Dean K Gibson ✝ 😷 📷 📶
(@AE7Q_) reported
@googlenest @googlesupport Attempting to use Kasa "scenes" in the Google Home app on my smartphone, shows only the last 20 Kasa "scenes" in "Adjust scenes." Limiting users to only 20 imported scenes is a "junior programmer" error. ps: Amazon Alexa app can handle all the scenes.
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Cleveland Henry
(@firehens) reported
@googlenest Can't control from the app as its offline, WiFi is working on all other things apart for the nest thermostat
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Cleveland Henry
(@firehens) reported
@googlenest despite following every troubleshooting article, still can't get my thermostat to connect to WiFi - w5 error
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Dominic Findlay
(@FindlayDominic) reported
@googlenest I have a nest mini. Set two alarms that have been working for a number of months now. This Wednesday my morning alarm failed to go off. Looked in Google home app, no alarms. Set them again, next day they disappeared again. Anyone else having this problem?
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AG
(@angandhi19) reported
@googlenest keep getting error “connection failed” on google home app for newly purchased google nest router. Followed all online support instructions but no luck. There is not even support phone number to call to get help. Didn’t expect this from google
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TLC
(@ringmeunp) reported
@googlenesthelp Guys, whan are you going to update and solve issues with Nest Audio and Wifi, there are too many disconnections, and don't say it is related to our wifi, cause i have also a google home ... no issue with it ... :( thanks for your reply
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Gavin Werbeloff
(@Travel_Buddha) reported
@HrishiHirway @googlenest I’ve been troubleshooting a serious issue on a computer for *18 Months* and I’ve finally gotten to a senior tech who acknowledges it might be a hardware issue. 🤯
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Penny Madashell (A Thot Bot 🤖)
(@rukiddingmelolz) reported
@googlenest I think it’s a Vimeo issue. Doesn’t look like it is compatible with Chromecast, only Apple TV, unless I’m missing something. If I am wrong, then it’s completely unintuitive.
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Hrishikesh Hirway
(@HrishiHirway) reported
Wow, @googlenest sucks. After 2+ hours of frustrating customer service calls where they tried to blame the issue on my HVAC system, they finally conceded that the Nest thermostat stopped functioning properly for no reason—but they won't send me a new one. I have to buy one.
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Claudia
(@ctofine) reported
@HrishiHirway @googlenest I had a similar nightmare experience with @LGUS and a dishwasher. I feel like we should grow used to such idiocy, but, apparently we keep hope alive for some semblance of genuine customer service. I’m sorry to hear you’re having such a shitshow with them. 💙💙
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Mohannad Hussain
(@mohannadhussain) reported
@googlenesthelp No longer needed, I turned to the community for help and they were able to solve the issue for me much faster. Either way, I wasn't provided with a case ID. As you can see from my screenshot, I barely got any responses from your rep 😔
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DB20
(@DB20_official) reported
@googlenest The hockey puck one (2nd gen). My phone was having trouble syncing with the Chromecast and factory resetting the Chromecast did not help. Turns out my phone's Bluetooth was somehow interfering with its connection to the Chromecast. It works now. Wonder why the curves are there...
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daviesnow
(@DaviesNow) reported
The perils of online shopping... A lack of human connection when problems arise. Deeply disappointed with @google customer service, as it fails to help customers of earlier generation @googlenest products. #HeyGoogle
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Cleveland Henry
(@firehens) reported
@googlenesthelp @googlenest despite following every troubleshooting article, still can't get my thermostat to connect to WiFi - w5 error
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Louise Murphy
(@louisemurphyuk) reported
@googlenest Both the router and the Google Homes have been reset but the problem still persists 😔
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Frank
(@yuggniiks) reported
@googlenest 1) no I'm not having issues playing other content. I've only noticed playback errors when playing my purchased content. 2) the problem still exists. Will Google be offering refund for defective units?
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put a gamer in the white house
(@ChoiceCut) reported
@HrishiHirway @googlenest I have a Pixel and would absolutely love to evangelize about them except for the many, many horror stories people have shared about basic warranty repairs. Google is so afraid of committing funds to things that you're in for a bad time if you even need to contact support once
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GIll James
(@GIllJames11) reported
@googlenesthelp recently migrated Nest to Google, since then had nothing but trouble. Heating turns off; shows ‘away’ when we’re home, turns on in the night. Want rid of the darn thing. It’s taking too much time. It is a dreadful product! Need something that’s truly SMART!