Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (21%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jesse
(@Jesseisajerk) reported
@Saphod @googlenesthelp Googles home automation is a ******* joke, cloud API’s talking to cloud APIs, at least with HomeKit i can run stuff locally, it works 99% offline. I would go zigbee if HomeKit weren’t a proper api for such things.
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Chris Ferrante
(@cferra) reported
@googlenesthelp I’m really upset I’ve been paying for brinks home monitoring and I had to reset my guard - they won’t deactivate - paying 33 a month for service that doesn’t work! Help would be great. #whataletdown #commitedtosupport
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Aubrey Topper
(@AubreyTopper) reported
try your luck on ebay. How is that fixing the problem @madebygoogle ? You're supposed to be able to fix a problem with your product or provide a reasonable solution and going to a 3rd party and paying 2x is not that #Customerservice #nest @googlenest
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Jillarious
(@jgpolster) reported
@googlenest So we get an email inviting us to sign up for a new Nest subscription through the google store. We sign up & get billed $60, then a few days later get billed $100 for our old subscription. Called customer svc twice and they are not able to help. What scam is this?
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Sullivan Liu
(@SullivanLiu) reported
@googlenesthelp I’m using iOS. The same problem for YEARS. I’ve changed phones many times since I’ve first started to experience this. It’s simple: if you want to see a fresh footage by tapping on push notification, it DOES NOT LOAD.
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Jennifer Fitzpatrick
(@niff0213) reported
@googlenesthelp are there current outages? All of my cameras are offline
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Danny Davis
(@dannygetsit) reported
@googlenesthelp Hello, I need help removing another cameras “Nest” watermark. Can you please help?
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Julian Kelly
(@JulianKelly88) reported
@katebevan My @googlenest thermostat has had years to work out what temperature the household wants, but still does weird ****. I frequently just switch the heating off, but leave the water on. The ability to switch on the heating on the way home is handy though
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Luke 🍃MOTHER🍃
(@lu_kej) reported
@googlenesthelp so sick of my nest hub max only doing commands on second or third try. The device shows what I’m saying but then does not act on the command until I have asked 2-4 times. Something about all your nest products has gotten so bad over the last few months
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James Stark
(@jameseahawk) reported
@madebygoogle I was looking at this phone the other day and then I started reading reviews. And I remembered. @googlenest had the worst process for customer service and return ing am item that I have had in YEARS.
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T.K. Horeis
(@TKHoreis) reported
@googlenest def unhappy with Nest Protect smoke alarm. 1) After setup app tells me its offline. So I have no idea whether my family is protected or not 2) After all the PR about Nest integrating with Smartthings, come to find out only SOME devices integrate. #SmartHomeFail
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P. Oscar Boykin
(@posco) reported
@googlenesthelp The Nest app with both of my two cameras has the same issue. The google home app is a bit better but doesn’t allow (that I can see) seeking to specific times. I only see detected events. (And it doesn’t notice Myna birds flying inside my house as events).
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laura
(@laura77203268) reported
@googlenesthelp help! Defective camera. Rec’d link to return and replace. Didn’t click on it in time. Can’t figure out how to get new link. Help page sucks.
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BattlestarBlairlactica
(@Blairlactica) reported
@googlenest truly the worst customer support. I was hung up on for having a different problem then they called about - literally just said “Hi” & “Not quite” & disconnected. Went on chat instead - told them the nest is blinking orange & won’t charge. Kept getting “sure” answers.
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Todd Mazza
(@tmazza) reported
@googlenesthelp Negative to other devices nearby. It’s in a hallway by itself. iPhone 13 Pro Max. I disconnected one of the other thermostats and re-added it without issue, I don’t believe it’s the phone. Software is updated on the therm. Turned off and back on multiple times.
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Robins
(@tharakan) reported
@madebygoogle @googlenesthelp Not getting a discount for Nest Wifi outside US was already sad, but would really wish you stop rubbing it in repeatedly by resending the same email again and again! I want to buy Google products but this is just sad + bad planning.
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majdoleen.
(@majdoleen) reported
@googlenesthelp entire nest guard/aware system has suddenly gone offline, troubleshooting steps haven’t fixed it
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Purpleparrotuk
(@purpleparrotuk) reported
@thegino101 @googlenest The Timeline in the nest app is broken anyway. They are obviously forcing people to move away from Nest and look elsewhere.
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Jesse Overright
(@jesseover) reported
@googlenesthelp Right now it won’t recognize being plugged in, shows as offline, and turns a green light with the doorbell lit up after pressing the reset button for 5 seconds
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Shane Elliott
(@shane_elliott) reported
TIP: When buying @googlenest devices you can't use them with G-Suite (Google) accounts. You're required to use Gmail (Google) accounts instead. So when you consider buying @google stock keep this in mind cause they bought Nest 8 years ago & still haven't figured this out #WTF
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Shane Elliott
(@shane_elliott) reported
Here's a quick warning... If you buy @googlenest devices, keep in mind that you can't set them up with a G-Suite (Google) account. You are required to use a Gmail (Google) account instead. So when you're considering @google stock, keep this in mind #WTF
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Todd Mazza
(@tmazza) reported
@googlenesthelp I keep getting this odd error TD016(4060) when trying to add my new Gen 3 thermostat to the house. Same / only wireless network and no issues with 4 other Google Nest devices on same network/app. Any help?
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenest 3 months now since I reported a problem scrolling through the history timeline on your app. I think you need to refund everyone who is paying for Nest Aware if you can’t use one of the main features and it seems you have no intention of fixing it.
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Nikhil Malhotra
(@Malhotra_29) reported
@googlenesthelp nest doorbell not working and will not connect to WiFi.. have restarted both router and doorbell numerous times, no luck
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GuyFromDelhi
(@GuyFromDelhi) reported
@madebygoogle @googlenesthelp Not getting discount for nest wifi items like my US brethren was already sad, but would really wish you stop repeatedly reminding me that my discount coupon wouldn't work by design... I want to buy google products but this is just sad + bad planning.
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Danny Davis
(@dannygetsit) reported
@googlenesthelp Why ask for my camera type if from the beginning you couldn’t help? I had one removed back in November no problem.
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Compy aka Andy Snap 🏳️🌈
(@compylight) reported
Nest cameras have to be the worst when you need them. Ring the doorbell and doorbell reboots. Try to use camera and all you get is a spinning circle, then app crash saying to sign in. Like why bother and why should I keep paying for it @googlenest
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Dshinawatra
(@DrvnBySpd81) reported
@googlenesthelp Please help my Nest thermostat can't find any network.
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The Freak
(@thefreakman215) reported
@EngadgetDeals Just ended a 2yr + subscription with @googlenest due to a poor experience with account support. They assume transition costs are high enough to be able to force existing customers onto worse subscription plans over the years. Avoid this one.
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Eli Sheets
(@steehsile) reported
@MattSenter @googlenest That gets a big ACK from me - had the same issue over a year ago.