Google Nest status: device issues and outage reports

Problems in the last 24 hours

Google Nest signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Device Failure (36%)
• Errors (24%)
• Online Features (20%)
• App Crashing (16%)
• Sign in (4%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Mexicali	App Crashing	4 days ago
Bend	Online Features	7 days ago
Houston	App Crashing	16 days ago
Spring	Online Features	16 days ago
Houston	Sign in	16 days ago
Blain	Device Failure	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Madad Incorporated Cards and More (@micardsnmore) reported 3 minutes ago

  Don't use @Weather_Makers in Northbrook if you are brown. The lady I asked if they had a backup battery option because our association harasses us by cutting the power. They don't know that @googlenest makes a power connector that connects to the furnace. No laws broken Karen.

• 
  Nigel Hobden (@NHNTweets) reported 4 minutes ago

  @googlenesthelp Nest appears to be down can't login, isn't WiFi or cell, logged out/in but Nest doesn't connect, bizarrely, shockingly Home seems to be connected which is useless as Hot Water control isn't resolved working properly in Home which again is quite ridiculous.

• 
  Alan Neveu (@AlanNeveu) reported 13 minutes ago

  Hey @googlenest have not been able to sign in using Nest un/pw for 36 hours. Everything okay over there? Also cannot migrate to Google signin because they requires Nest signin during migration.

• 
  Phil Humphris (@PhilHumphris) reported 13 minutes ago

  @googlenesthelp So Google any news on the @BBCSounds problem or are you just not interested!

• 
  Kyle Field (@mrkylefield) reported 14 minutes ago from Montalvo, California

  I can't wait until somebody replaces the garbage Google puts on its nest devices with @xai's @grok. It's frustrating having @googlenest hardware in the house when it's effectively useless for anything other than playing music and playing a slideshow of my photos.

• 
  Kimber (@KimberA777) reported 14 minutes ago

  @chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.

• 
  Jayjose (@Jayjose4) reported 16 minutes ago

  @googlenesthelp @looplunchrun Still down. Not working

• 
  Beef Jerky (@Farr351226) reported 17 minutes ago

  @cotywithaT_ @googlenest @madebygoogle The thing I found work, the best was to unplug it and leave it unplugged for a week and it worked better but still not reliable enough for what you want a camera to be and my other two cameras that I didn’t update still work well Google sucks and did nothing to help

• 
  abhishek gupta (@guptab02) reported 18 minutes ago

  @googlenest it is really sad to see.. Google doesn't provide any support for damaged nest devices after warranty period.. And there are no stores as well who can look and fix it..

• 
  Wendy Bunt (@wendy_bunt) reported 20 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest In your last post....this quote from you "he was framing John's death as an accident"....please explain! If you are already signed into the Ring app, you do not need to sign in again to use it, as it is designed to keep you logged in for, at minimum, 30 days of consistent use!

• 
  Kelly Smith (@4kellysmith) reported 24 minutes ago

  @googlenesthelp My landlords installed one and they/I don't have a user's manual. pls help.

• 
  brn (@Von_der_Land) reported 27 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  Lisa Jensen (@oneofmany654) reported 29 minutes ago

  @p_e_a_c_e5566 @MAGABarbie317 @googlenest Sure that's why the CW didn't try and get any as they did in the Guthrie case... John was killed inside the house and then they threw him outside like trash.

• 
  Peter Kechukyan (@kecho1337) reported 30 minutes ago

  How do I tell my nest I dont care if its peak time? No matter what I do it goes up 1 degree for peak time if it wants to. If I cant change it: that's a terrible design. @googlenesthelp

• 
  quad (@djquadrillion) reported 30 minutes ago

  @googlenesthelp @looplunchrun The dashboard says everything is fine but users here are reporting outages and on down detector… why is the page saying all is good when it’s clear that isn’t the case?

• 
  Ryan 💻🎧 (@therealryanhale) reported 31 minutes ago

  @googlenest are you deadass putting my thermometers on eco mode in 100 degree weather? My house just shot up to 80 degrees inside without notifying me or anything. This is legit one of the worst home products I have ever purchased. This hasn't helped us at all

• 
  Global Fcts (@globalfcts) reported 32 minutes ago

  @googlenesthelp UPDATE YOUR STATUS PAGE YOU USELESS PIECES OF ****

• 
  Gavin Melling (@generationgav) reported 32 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Manan Patel (@MaNaN94127) reported 36 minutes ago

  @googlenesthelp i have google nest 3rd gen. When i bought it was connecting to wifi easily. However, all of sudden it stopped connecting. I jave tried all possible troubleshooting for the nest to connect to wifi, still cannot connect. Please help

• 
  UYAUSSOAB, Esq. (@uyaussoab) reported 40 minutes ago

  @googlenesthelp @googlenest do not, I repeat do not use Google camera products. Their support used to be great they’re totally blowing me off. Frustrating because there is no other way to get help. They changed their subscription to screw the people like every other company FU!

• 
  Allen Roe 🍍 (@flowmastr1x) reported 40 minutes ago

  OMFG @madebygoogle ever since I got told I need to move my @googlenesthelp nest cams to the home app I fight to get a feed from them. Why in the hell did you think you need to fix something that was not broken

• 
  Jared (@Jared4692002) reported 44 minutes ago

  @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

• 
  JMB 📚🖍🍓 (@Jelly4lover) reported 44 minutes ago

  @madebygoogle @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house

• 
  Louis Glaser (@looplunchrun) reported 48 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported 50 minutes ago

  @status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp

• 
  Eric Simpson (@ericjaysimpson) reported 50 minutes ago

  @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???

• 
  Global Fcts (@globalfcts) reported 56 minutes ago

  @googlenesthelp NEST is down. Again. Any update please?

• 
  JOHNNYJET🇺🇸 (@JOHNNYJET3) reported 57 minutes ago

  @brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.

• 
  Phil Humphris (@PhilHumphris) reported 58 minutes ago

  @googlenesthelp I've done all that, even had your support team access my smart speakers to check they are working ok & have updated firmware & there is no problem. Now today no radio stations work not even @tunein

• 
  brn (@Von_der_Land) reported 59 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.