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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (33%)
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Online Features (28%)
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App Crashing (17%)
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Errors (11%)
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Sign in (6%)
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Website Down (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
City | Problem Type | Report Time |
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App Crashing | ||
Device Failure | ||
Errors | ||
Online Features | ||
Device Failure | ||
Online Features |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Gaffney🇨🇦 (@pmgaffney) reported
@googlenesthelp 1 of 3 I'm having the same problem as others that I've seen on Nest community support. I used to be able to access schedule but was away for 4 days, turned off schedule now I can't get in the schedule function. Read an article on nest community help that directed
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m4xhog (@m4xhog) reported
@googlenesthelp What's the deal with your customer service. They force people to chat and go through dozens of steps over and over, just to tell the customer that theirs nothing they can do when it's a known issue and the warranty no longer applies? Disappointing..
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Ree-land, not Rye-land (@aykmwt) reported
@googlenesthelp Yesterday, it was 81 deg in my office (upstairs, and near the Nest). I opened the app and it was set to 77 I turned it down to 74, and nothing happened. The AC didn't kick on for about an hour. This hasn't happened before, which is why I believed it was tied to Xcel. /end
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тупин ров (@burlamur) reported
Stay away from @googlenest products. I do not remember a single product buggier and less reliable. Insanely buggy, horrible.
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Keyur Prajapati (@er_keyur) reported
@googlenesthelp I have got Google nest learning thermostat and it's not finding my wifi network. I have tried resetting my wifi and resetting my thermostat couple of time nothing seems to work, if you could help me address this issue would be helpful. Thanks
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Derrick Jackson (@jackson0810) reported
@googlenesthelp Hi… I just tried these steps on 2 iPhones and an iPad and this did not work on either of them. I am still seeing the message to setup a schedule but no way to do so. Please note prior to having this issue I had a schedule set to turn on 4 cameras at 10 PM and turn off at 7AM
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jawn 🇵🇱🇺🇸 (@IamAndyFTP) reported
@googlenest wow. After having nest cams for years, the one time i need to export a clip for something, i find there's no timestamp. Even the garbage recorder from Costco can do this. Pretty basic security cam feature, what a MISS.
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m4xhog (@m4xhog) reported
@JsInN_VoRh33z @googlenesthelp Same issue here, started this morning. Nest Learning Thermostat. Reset network on the nest and home router.
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Josh Kaczmarek (@joshkaczmarek) reported
@googlenesthelp I’ve had 2 calls about my Nest Doorbell. The call I just had today ended abruptly after ~45min. My issue did not get resolved again & I was expecting a callback (considering they confirmed my # at the beginning of the call, in case this happens) - never got one 😤
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Ju$t Amit (@Amitsachdeva) reported
@googlenesthelp Nest Hub Max no longer shows up as an option to cast to from phone (Chromecast does). It used to work. Rebooted. Reset device. Removed from Google Home app. Restarted. Added back to Home App and Group. Still won't show up. Any help? Device is less than a month old
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Mick (@Cougars1964) reported
@googlenesthelp It's done it since I've owned it. Around 5 years. Camera is 30ft from router, nothing but an outside wall btween. Very disappointing. I've been lucky to have help. Tho camera is offline for 3-6 weeks
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Mick (@Cougars1964) reported
@googlenesthelp Every time internet goes out (storm, power outage) camera goes offline and doesn't reconnect to WiFi. This is a security camera 600 miles away from my home. I have no access to the camera. So it stays offline until I can get someone (security guard) to unplug or power off router
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Arbiter (@Ape_of_Verity) reported
@madebygoogle I just got rid of my #googlenest. Went back to manual control. You have no ******* right to remotely turn off people's AC during a heat wave. **** you.
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Jon Brach (@Brach2Brach) reported
@googlenesthelp I dont want to see the energy usage form the thermostat display, i am not at that location. I want to see if from my mobile device, bottom line it should be working properly, but its not. Fix it or I’m moving to another thermostat company
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Adam Fitzgerald (@Fitzy80) reported
Hi @googlenesthelp I have no power/lights to my heat link and Learning thermostat can’t connect. I believe this is a known issue and needs replacing? Can you contact me please? Thanks. 🥶
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prncssgiantsfan (@prncssgiantsfan) reported
@googlenesthelp @er_keyur Is there some sort of outage ? Mine is not connecting.
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Ree-land, not Rye-land (@aykmwt) reported
@googlenesthelp The issue wasn't that the temp changed unexpectedly. The app and thermostat stopped responding. My Nest is set to 77, but when the inside temp was 81, it didn't start the AC. When I used the app to lower the temp 3 deg to kick start the AC, that did not work for 1+ hours.
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Rob Williams 🇺🇦 (@codeslubber) reported
@googlenesthelp Same things: if you have a hub, it works great, comes up immediately. I have a Pixel 6 Pro and by the time I am able to respond, the person is gone. The app is SO SLOW. Do you really need customers to tell you this?? the Nest app is seriously one of the worst apps I use.
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jawn 🇵🇱🇺🇸 (@IamAndyFTP) reported
@googlenest And don't tell me subtitles, that is a garbage solution.
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Ree-land, not Rye-land (@aykmwt) reported
@googlenesthelp Having said that, I have a model Display-3.4, Backplate-5.4. I just have one, and the schedule is set to 77 deg 24/7. Sometimes I temporarily adjust it up or down depending on circumstances.
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Jose Coca (@jcocaf) reported
@googlenesthelp Hi, I have a 3rd Generation Nest Thermostat that after one year of seamless operation stopped synchronizing to Internet 2 months ago. I have other Nest products (Protect, Door Bell) that are not experiencing the same failure. Saw an early post on this same issue
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prncssgiantsfan (@prncssgiantsfan) reported
@googlenesthelp why won’t my nest connect on my phone all the sudden ? Says can’t login.
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Jigua Pendleton (@JiguaPendleton) reported
@DailyCaller I'd throw that garbage out and buy a standard non-programable stat. The ****** @googlenest is trash that has a new generation every year because they can't get it right.
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Brooks Conkle (@BrooksConkle) reported
Can @googlenest and @Airbnb talk to each other? Should be able to happen. Would be next level. Knows I have guest checking in tomorrow after 4pm, so turns down air...
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Ree-land, not Rye-land (@aykmwt) reported
@googlenesthelp Well, hi! I didn't expect you to ride to the rescue! :) I assumed this was part of the Xcel decision to take control of thermostats because my issue was happening during the time frame the article discussed.
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Mick (@Cougars1964) reported
@googlenest Google nest cameras are inefficient. If you don't have immediate access to camera when internet connection is broken your camera is useless. Buy something more reliable
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madmusings (@MadMusingsdotme) reported
@googlenesthelp returned nest doorbell as it was draining battery every 5 days, tracking shows that i returned item, and its sitting in USPS facility, but i was charged $195.51 for the device anyways. called support and they say they cant help. i should just wait and see.
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DElizabeth V (@Mizzizrjv) reported
@googlenesthelp You can take it as feedback, and here is some more feedback. The HVAC tech that I called said that NEST Thermostats have been the WORST to work on, and not user friendly, known to cause many problems! Good job Google with Nest & with lousy customer service.
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internet mogul (@internetm0gul) reported
I swear. @googlenest is supposed to be a "smart" thermostat, but it does nothing that is smart. It goes into eco mode and lets me house get up to 83 degrees during the day while I'm literally here walking past it. It turns down to 68 degrees while it's freezing cold inside. WTF?
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Kolgrath (@Kolgrath) reported
@IFTTT doesn’t work with @googlenest any more. Can’t add them as a service to the Home app since IFTTT gets stuck in a login loop. What a shame. Any recommendations on a better integration for Google Home that actually works?