Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (18%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Laura 🇦🇲
(@hildymac) reported
@googlenest Sure! I’m in the US. The issue started Saturday, but the heating tech who was out to check my furnace got it going again by turning off eco mode. I tried that again today and it didn’t fix the issue.
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Paul M. Cupach Jr.
(@q_pack) reported
@googlenest It says "your Google device has been setup but can't be found" I have factory reset the devices, restarted my router, AP isolation was already disabled, UPNP was already enabled. I am getting the same error message on my Chromecast my chrome audio and my Google nest.
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Lauren B
(@lbenn1993) reported
@googlenesthelp my nest mini disconnects from my wifi and home group daily and I have to set it up as a new device each time, I’ve submitted feedback on the device several times and moved it right next to my router. My home mini does not have this issue, so it’s not a wifi issue
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Mrs Tenzo
(@foxypinklady) reported
@MartinSLewis please help, I sent a faulty £200 thermostat back to @googlenest in Sept for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed to get my heating back on; now £100s out of pocket. @googlenesthelp
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Laura 🇦🇲
(@hildymac) reported
Oh, nuts, my @googlenest is not sending the message to heat to my heater again. Is this a known problem with these things?
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Art Francis
(@ArtFrancis80) reported
(6/6) So if you buy this product, don’t expect any help from google or bestbuy after 14 days. Terrible experience and they do not care. @googlenesthelp @googlenest
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Dr. David W. Brown DC
(@DrDaveBrownDC1) reported
@googlenest SUPPORT: Please push an update to the NestE to allow ability to schedule as low as, say 35 degrees. We don't want to heat the house to 50 while we are sleeping. This is a huge problem.
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jayne button
(@jayniephillbut) reported
@googlenesthelp is there a problem with Google nest as havent been able to connect to camera all day today
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Antoine Parrish
(@themoe85) reported
I love my @googlenest thermostat but sometimes when I turn heat on. It has problem turning off on it own when I want it to stay on idk why it does that. But yeah I know want save energy and go eco but no I want heat and that it. Just stay on nest. #googlenest
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Subdued Enlightenment
(@SubdUdNLItnMnt) reported
@googlenest @googlenesthelp You are SO BAD at helping people. Post something then silent. Screw you!
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Albert Ng
(@RealAlbertNg) reported
@googlenest is Nest Cameras having an issue? All my cams been down for about 15-20 mins, all other things are working fine. #nest
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Derek
(@d_viebran1) reported
@googlenest @googlenesthelp Is there an issue with the Home App? All my devices are not working and now the app won’t work.
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Mrs Tenzo
(@foxypinklady) reported
@MartinSLewis please help, I sent a faulty £200 thermostat (under warranty) back to @googlenest in September for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed so I’m hundreds of pounds out of pocket.
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JapeDizzle
(@japersdizzle) reported
@googlenesthelp Installed since approximately early November. The issue started about an hour ago. The camera is completely dead.
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Kai Schulz
(@KaiSchu96385935) reported
@googlenest I've been trying for 2 months to have my faulty nest cam outdoors replaced. Happy to pay shipping, whatever it takes. I'd just like a working camera please. Nobody ever replies. Your customer service is extremely poor.
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Hari Ranganadhan
(@_Hari_K_R_) reported
@googlenest I have been using Google Nest WiFi router and two access points for several months now - no issues until recently. Now connection drops every few minutes, ISP says signal is strong. Google search shows many customers are reporting intermittent connection issues. Help?
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Sarah
(@sarahspoon) reported
from
London, England
@googlenest What do you mean by another device? It’s an issue on all 3 phones in our household (all have up to date software). Thanks
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Tim King
(@hellotimking) reported
@googlenest From day one. As soon as started using it. The remote has always had terrible battery life. I was surprised that the supplied batteries lasted less than a month. I’ve tried 4 different battery brands so far. Still has the same battery drain regardless, both NiMH and Li-on.
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RB
(@raggoblunt) reported
@googlenest Google Home Mini issue. The ‘mic’ switches itself off and displays 4 solid orange lights. Power cycling resolves it but the issue reoccurs after 15 minutes. Please advise.
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Serge
(@024Serge) reported
@googlenesthelp Please help me. My case # is 8-0486000030898. I really need my camera for my drive way. I sent you a PM. Thanks!
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Sudeep
(@Sudeep87s) reported
@googlenest Disappointed at customer service professionalism. Like New Nest Hub has screen issues on its own and lack of receipt prompts customer service to easily dismiss case without trying to resolve issue. Won’t buy another Google product.
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Subdued Enlightenment
(@SubdUdNLItnMnt) reported
@googlenest Still waiting for someone to actually help me!
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Lucas Alves Lobo
(@LucasAlvesLobo1) reported
@madebygoogle @googlenest @OpeolaBukola Too bad that half of these functions are not available for the Portuguese language, tell me, what is the difficulty of releasing the conversation for the Portuguese language ??
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Kugelblitz
(@Aaron31441622) reported
Hey @googlenest my Protect smoke detector went offline 7 days ago and I never got a notification. I have a bunch of other nest stuff and use the app all the time. Seems like kind of a problem
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Mynus64
(@Mynus64) reported
@SmartThingsBeat @googlenest @smartthings Wish my Nest Detects migrated over so I could use automation with them. However they would probably need to move the Nest Secure too. Oh well, maybe in a patch down the road.
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Malibooyah
(@mali8ooyah) reported
Hey @Google @googlenesthelp let me choose the channel for my 2.4Ghz WiFi...wtf
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Tim King
(@hellotimking) reported
@googlenest Hey there! I’m aware that the assistant is off until the button is pressed, that isn’t the issue. The problem is that the Chromecast Voice Remote has an absolutely terrible battery life, even when using high-capacity AAA batteries. Often less than 2 weeks!
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Karzo
(@Karzo_22) reported
@googlenesthelp my unit has disconnected from WiFi and unable to find a network. Any help?
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Albert Ng
(@RealAlbertNg) reported
@googlenest I use Android, I got notification that cameras have been down. I checked thermostat and lock and they seem to be working, only cameras are offline
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vikas gupta
(@vikpriti) reported
@googlenest hello..need with some help with error 72 on my google nest In the morning home icon appeared and then it said it needs to **** down for charging..but nothing happened. So charged it for 45 minutes through the USB but again it is not working..please advise