Google Nest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (39%)
• Website Down (21%)
• App Crashing (13%)
• Errors (11%)
• Online Features (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	4 days ago
Escondido	App Crashing	7 days ago
Chepstow	Sign in	21 days ago
Lincoln	App Crashing	22 days ago
Tequisquiapan	Sign in	24 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad Boudreaux (@ChadB0826) reported 3 minutes ago

  @googlenesthelp I have a nest thermostat that will not connect to wifi (2.4 ghz). I've tried everything from reset, to router reset, an other trouble shooting methods. It's never connected since the day I purchased it new. I firmly believe its the nest device not working.

• 
  K-Ray (@KodessAxK_Ray) reported 4 minutes ago

  @googlenest @madebygoogle doorbell rang tonight, and video froze. In the Google home app, it showed my doorbell camera offline for approximately 90 seconds before video restored. This is obviously problematic - thoughts? Any help is appreciated.

• 
  Bill Dixon (@WOsloop_ORD) reported 4 minutes ago

  @googlenest Do you still manufacture Smoke/CO2 monitors? I am having a problem with one and probably need to replace.

• 
  Raymond Snijders (@rsnijders) reported 5 minutes ago

  @TuneInSupport @googlenest @googlenesthelp After six years of listening to Dutch radio stations on my 3 Google Nest Mini device, i get a 'This station is not available in your country' notice several times a day! Please fix this!! It's getting on my nerves!

• 
  Joy (@____heyjoy____) reported 5 minutes ago

  I’m literally about to switch out my home devices. Broadcasting messages is a nuisance! I’d rather scream and yell! I liked the system better before Google Gemini was added! They say they’re going to fix it but it’s been months now! @googlenest @Google @Gemini

• 
  Bryan Davis (@brycdavis) reported 14 minutes ago

  @Google @googlenest Nest devices are trash lately....Please fix

• 
  brn (@Von_der_Land) reported 17 minutes ago

  **** you @googlenest you ******* piece of ****.

• 
  Dr. Bill Davis (@Dr_Bill_Davis) reported 17 minutes ago

  @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

• 
  Connor Skorupski (@ConnorSkorupski) reported 26 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

• 
  Rob Williams (@codeslubber) reported 27 minutes ago

  @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.

• 
  Jason (@JasonKatz633411) reported 29 minutes ago

  @googlenest both of my nest temperature sensors disconnected in the middle of the night. I've gone through all the troubleshooting to reconnect. They get added to my account but perpetually show no connection. Is this part of a larger outage? Can you assist?

• 
  Leslie 🏳️‍🌈 (@madetea) reported 30 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

• 
  Shawn Smith (@ShawnSm76068634) reported 33 minutes ago

  @madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.

• 
  Gavin Melling (@generationgav) reported 34 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Area Man (@lheal) reported 36 minutes ago

  @CdreMattDecker @googlenest Yeah, except we have fish that don't like to have the air temperature fall below 68. And I'm home, walking past the firking thermostat every few minutes to warm up my coffee. It's a great product technically, but their company zealotry is offensively, aggressively bad.

• 
  Janet Vuksta James🇺🇸 (@janetj100) reported 38 minutes ago

  @googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! I’ve rebooted router, phone, reinstalled app! Any help would be appreciated!

• 
  Raymond Snijders (@rsnijders) reported 38 minutes ago

  @googlenesthelp Resetting the Nest Mini (unplugging/plug back in) does fix the problem temporarely but somehow the Nest Mini or the Tunein app fetches new and wrong geodata location info and it refuses a new radio session for Dutch stations like Radio 10 and Radio Veronica. Will DM tomorrow.

• 
  Sam (@Scselig1) reported 43 minutes ago

  @googlenest down???

• 
  Jimmy (@jimmy071125) reported 44 minutes ago

  @googlenest After your Gemini update to Google home everything is slow and broken. I ask for the weather and it gives me the weather for New York City. I don’t live in New York City. Asking to play Spotify seems impossible for Gemini. This update is terrible.

• 
  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 45 minutes ago

  @googlenest what is going on? I can’t login

• 
  Bryan Davis (@brycdavis) reported 48 minutes ago

  @googlenesthelp I did and was ZERO help. Just make gemini work.

• 
  Beach Cafe (@BeachCafeNYC) reported 49 minutes ago

  @googlenest Please do not buy these Google Nest Cameras. They do not offer live over the phone technical support. If cameras fail you’re out of luck. Terrible Service

• 
  scrub (@scrub_i_am) reported 50 minutes ago

  @googlenest @madebygoogle why am I being billed for subscriptions I cannot cancel? Unable to cancel thru Nest app, Nest website, Google Account. Says I have no subscriptions yet I’m being billed for $240. I disputed it with my CC and requested a chargeback. Can someone please figure out wtf is going on?

• 
  Warwick Kirk (@Warwick_GB) reported 56 minutes ago

  @googlenest is there an intermittent service issue atm please?

• 
  brn (@Von_der_Land) reported 57 minutes ago

  **** you @googlenest your hardware is nothing but less than a piece of ****.

• 
  Raymond Snijders (@rsnijders) reported 57 minutes ago

  @googlenesthelp I don't have a Radio section under Services in the Home app. Could that be because i'm in the Netherlands? Anyway, it's a TuneIn problem i think. Even when i cast from the (working) TuneIn app on my phone, i get the same notice that the station isn't available in my country.

• 
  brn (@Von_der_Land) reported 57 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  Staccato (@scgerber) reported 57 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle

• 
  Amy Alkon (@amyalkon) reported 59 minutes ago

  @hamids @googlenest @Google Is there a way to downgrade from this pile of ****?

• 
  Manan Patel (@MaNaN94127) reported 60 minutes ago

  @googlenesthelp i have google nest 3rd gen. When i bought it was connecting to wifi easily. However, all of sudden it stopped connecting. I jave tried all possible troubleshooting for the nest to connect to wifi, still cannot connect. Please help