Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (38%)
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Website Down (24%)
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Online Features (19%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Keith Johansen
(@Nesnahojk) reported
@googlenesthelp yes i still need help. I have 2 Nest learning thermostats and 5 Nest Es. The notifications are received by push notification
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest @madebygoogle is such garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it forever. #smarthome
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hello world
(@iMADEitALLup) reported
And now @googlenest I am getting camera offline alerts constantly. You need to fix this it’s unnecessary if I had a remote reset feature. It would just reconnect to the same Wi-Fi but a differently placed router
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
@googlenest @madebygoogle Anyone thinking about getting a GoogleNest, think twice. Their online remote login system is crap! When it was just Nest, it was far easier and always worked, now it’s utter sh..e!!
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Paddy
(@Paddyitfc) reported
@googlenesthelp I have an issue with one of your google nests, took it back to the shop we brought from and given a number to call, called it and hangs up on me, tried online support but it gives me a number for America
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Joe Pilot, MD
(@JoeSilverman7) reported
@ThinkingYid @googlenest They were the 2nd Gen Nests. They’re in the trash now.
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Narinder
(@narinderdhami) reported
@googlenest has terrible customer service. I expected much more from @Google ...#CustomerService
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Adam Clegg
(@Cleggworth) reported
@googlenesthelp any closer to a fix on homes refusing to play @ARCountry? It's been months of it insisting on playing country hits on tunein instead. Wonder if @AmazonHelp's Alexa could manage it? 🤔
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp what can I do to have you resolve an issue? So far my case reference isn't recognised (twice) finally a follow up today asking what is wrong. Do you just want me to keep starting over? When I mentioned cancelling my PAID storage with you suddenly you are all ears
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Annoyed Richard
(@WhatAnnoysMe) reported
Just learned @googlenest can’t/won’t help me with a thermostat warranty claim because I already uninstalled it and don’t have access to the property now. They need to “troubleshoot” to identify the problem before they’ll replace it. I’ll tell you the problem. Your policy sucks!
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Chris Brown
(@chrisbrownjade) reported
@dt_joyce @googlenest @Sonos Totally agree. I hope Google can work out how to fix this issue for millions of their customers. Sonos made my smart home slightly dumber in 2022.
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J-Dude
(@jdudemill) reported
@WonderW97800751 @googlenest By the way, some may call this “OCD”. I prefer to call it “Not burning my house down because of a stupid mistake”
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TeslaTradeUp
(@teslatradeup) reported
@thejaykid7 @googlenesthelp Did you ever get a resolution to this issue? I have the same problem. :(
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest is such a wasteful piece of garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it.
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hello world
(@iMADEitALLup) reported
@googlenest if one router on a mesh Wi-Fi goes down the system should find the next closest. Unfortunately that’s not what happens the system just searches for it’s preferred router and I can’t reset it remotely. Please add remote reset function
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scott.shapiro
(@shapscott) reported
My @googlenest is not being found when trying to set it up in the google home app. I already followed the online support articles. Any other way to get help?
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Darline Rodriguez
(@darlineandco) reported
@googlenesthelp I can’t submit a help ticket bc it’s down?!
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John Dowe
(@onejendoll) reported
@bfkoontz @JoeSilverman7 @googlenest Oh, ****! This is happening to me too. I thought I had done something. I’ve had the nests in my home for two years. This just started happening. 🤬
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Stephanie Gagnon
(@stephfandisney) reported
@englishpaulm @googlenest @googlenesthelp So frustrated with Nest/Google. My app says my thermostat is offline so I can’t check my heat while away. Is my heat off? Hope not.
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rjherbein
(@rjherbein) reported
@JoeSilverman7 @mjcostel27 @googlenest You opt in via the power company. They constantly encourage me to join in automatic savings via my power provider. I say no and have not had an issue. I did not buy them via the provider at a discount though….
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Peoples Insurance
(@PeoplesInsuran2) reported
@googlenesthelp Nothing I’m spam I see this is a common problem with nest
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Rogue Squad
(@Rogue_Squad) reported
@googlenest It's been years. Can we please have the date on the home screen for hub/hub max. Frog + weather + time is great, but the date would help me miss the bin collection less!
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Kiki
(@KikiDCash) reported
@JoeSilverman7 @googlenest They did the same to me a few times I thought my furnace shut down 😑need to find a replacement
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Peoples Insurance
(@PeoplesInsuran2) reported
@googlenesthelp @googlenest help I'm trying to reset my password for two days and never receive an email! No one answers phones at nest support 😒 please advise 🙏
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Paul Clews
(@PaulClews2) reported
@googlenest is a really poor quality bit of kit. I am speaking from experience and I’m sure there is better out there. Don’t waste your cash on this app!
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Sachem Many Feathers Montauk
(@ronkonoma) reported
@JoeSilverman7 @googlenest Aside from Googlenest, the whole search engine sucks. I remember using Google before 2010 and I got to what I was looking for the fastest. Now it is broken.
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Robert Aldridge
(@RobertJALA) reported
@sonos is officially on my **** list. **** them and their patents setting up my @googlenest devices is now harder for no good reason.
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Peter Beerli
(@peterbeerli) reported
@googlenesthelp my 3rd gen nest thermostat lost the connection to my wifi, after following your instructions, still no go; I disconnected from my app and reconnect with network failed; now it is stuck on disconnecting, help please
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Jeremy
(@jrmotorworks) reported
@jmericksoniii @JoeSilverman7 @googlenest No ****? That's good to know!
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Phil Cherry
(@philctweets) reported
I've been using a Google Nest Thermostat since end of September 2021. Last week it suddenly went offline, gave a w5 network error and no matter what I do it cannot see any wireless networks (tried resetting everything) :-( @googlenesthelp