Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (45%)
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Online Features (18%)
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Website Down (14%)
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App Crashing (10%)
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Device Failure (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Thurlby
(@dt02400) reported
@googlenest Any idea why all of our Thermostats are not showing history, what is there is a few weeks old. We have 6 in our family and all of them have the same issue.
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John Smith
(@jsmithsthename) reported
@googlenest I’ve had my nest learning thermostat for about 5 years. Out of nowhere it is showing an indoor temperature reading 5 degrees higher than the actual indoor temperature (I have a thermometer next to the thermostat). How do I fix this
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Robert Remick
(@apfire21) reported
@googlenesthelp my nest thermostat is not connecting to wifi. I've tried resetting everything along with a factory reset. Still not working
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Stephanie
(@NuttyAllergyMom) reported
@_mrdisaster @googlenesthelp I appreciate the reply! Based on the number of Reddit users complaining of the same issue I would have to agree that it is unlikely the OS/Browser. Also, I have Protects and they all have perfect history. I hope you get an answer soon, and that it is resolved for all of us!
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.
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Jonathan Rawle
(@rawlejon) reported
@googlenest @dt02400 I have the same issue, and so do many people in the UK on Twitter and elsewhere. History disappeared 3 days ago. Clearly an issue with your servers and not with individual thermostats so please fix it rather than blame customers' setups!
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Kaitlyn C.
(@kaitlyn1526) reported
@Shaenei @googlenest Mine is like this too. Is there a fix coming?
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G3NO
(@Gen_Zer0) reported
@_mrdisaster @googlenesthelp I have this same issue and it has stopped showing history on the same date for both of my nest thermostats in two different homes.
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Kristy
(@KristyKay5) reported
@kdrlwilliams @googlenesthelp I agree 100%!! I refuse to participate in their troubleshooting steps since it's clearly an issue on their side. I've learned from past experiences that it just ends up frustrating me and making me angry.
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Richard Glover
(@richard_glover) reported
@googlenesthelp Is there a solution to the problem? Seems quite widespread by all the tweets about it.
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Dan van Tan
(@danvan_tan) reported
@googlenest It's happening when I CAST YouTube Music to any Google device - I have 2x Max, 2x Mini, a Hub & a TV. Shuffle is broken on all of them. Whatever device I cast from.Just when casting. If I use Bluetooth on any device shuffle is ok.
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Aine Morgan
(@AineMorgan) reported
@googlenesthelp my nest thermostat is not connecting to my wifi or nest app - stopped 6 hours ago. Just shows an image of a down arrow and a house. Its very cold weather for UK support to just be Monday-Friday 9-5! :(
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Jessica
(@jbirdypants) reported
@googlenest We have a puck, but it seems this might be a more widespread @ESPNPlusHelp issue. Prelim fights casted fine and we can cast anything from the same device.
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Kristy
(@KristyKay5) reported
@googlenesthelp I have Nest Learning Thermostat. App shows no data after Jan 21. If I login via web, History says "Welcome to Energy History. Check back tomorrow". I'm not the only one with this issue so I am assuming it is a problem on your side. Look forward to seeing a fix.
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Nephi Wright
(@nephiw) reported
In December I bought a new @googlenest learning thermostat from the Google Store. When connected and installed it repeatedly reboots every 5 to 10 minutes. I hired a certified nest installer to make sure I did everything correctly. I did. The problem was unsolved.
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Jonathan Rawle
(@rawlejon) reported
@Bigbadbaz3 @googlenest It seems to be a general problem with Google Nest's servers. I and many people in the UK have the same issue. History disappeared 3 days ago. It's not a problem with your new thermostats. Google need to fix their server issue!
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Cathy Ford
(@ceejford) reported
Gah, so frustrated with @googlenest I'm feeling like such a Karen, but seriously. Purchased a camera after my husband's work truck got broken into. Camera stopped working. Went through getting another cable sent out - it didn't make it work, so returned the camera w/adapter.
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Kristy
(@KristyKay5) reported
@markrowe84 @googlenesthelp I'm having the same issue. No data since Jan 21 on the app.
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp Two Nest Learning Thermostats (3rd gen) have given me the w5 Wifi error. I have gone through the steps to restart, reset wifi and reset the whole thing with no luck. Help!
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Gang__Green
(@gang__green) reported
@KristyKay5 @googlenesthelp Same issue here
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✏️ Scott Moore | 🎮 smoorez | BLACK LIVES MATTER
(@akaScottMoore) reported
@googlenesthelp I've seen this happen a few times a week, but Thursday night was the worst. My phone must have gone off 10 times that night. Wasn't aware of any troubleshooting I could do. Any suggestions?
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Sgt. LawandOrder
(@Idiocracy_1) reported
@googlenest hate this **** with google! I want the nest app likenit was, ******* **** now
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TKishore
(@Thanyakishore) reported
My nest wifi router is not connecting to the internet. I tried all troubleshooting techniques listed, doesn't help. @googlenesthelp
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Kim Williams
(@kdrlwilliams) reported
@googlenesthelp regarding the Nest Thermostat, I’m having the same issue as well- No energy history. I’m chiming in because this is CLEARLY a Google Nest issue, many have the exact same problem. Respectfully, please simply acknowledge the issue on the Google side & fix. Thanks
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Mo
(@YilmazMo) reported
@googlenesthelp hi can you please with my 3rd gen thermostat? The heat link connection is down. I've done a hard reset and the light on the heat link is blue
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Grant W
(@GrantWoolway) reported
@googlenesthelp Hi, our Nest thermostat has stopped showing any history. It still has the details on the thermostat but not on the app. Can you help?
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Nephi Wright
(@nephiw) reported
If you know me, you know how strongly I have supported @Google with mail, drive, music, video, youtube, nest, pixel, voice, etc. Recently @googlenesthelp has all but destroyed my trust. My $250 nest thermostat is broken out of the box and I am $600 into correcting this.
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Andrew Handley
(@reconfigured) reported
@googlenesthelp Same issue for the last 36 hours. No history in app or web using 3rd gen thermostat in the UK. History shows on thermostat
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wear a ******* mask
(@crackers8199) reported
from
Lake Elsinore, California
@googlenesthelp why does my doorbell keep "going offline" even though there are still notification bubbles that indicate motion or events in that section?
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Benny
(@Benny39726570) reported
@googlenesthelp Hi, all the sudden my nest hello doorbell will offline after someone ring the doorbell and I I have to disconnect the power in order to bring it back online. Any idea why? Thx