Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Sawczak
(@Sawbuck73) reported
@googlenest Everything else works perfect. This is not the 1st and only problem I have had with this Chromecast. I've re-installed, clear cache and data etc multiple times
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helen reid
(@hpattle) reported
@googlenesthelp have not had a working thermostat since the 17.11.2020, W5 error! Have just been cut off from your customer service centre after an hour! Email correspondence for over 2 weeks and no resolution reached! This is disgraceful customer service.
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Ricky
(@therickyshow) reported
@googlenest again, of this week all C by GE lights are not working and cannot be re-added to Google Home. Rebooting devices doesn't help. Already been through many hours of troubleshooting, resetting, power cycling, etc. They just stopped working and Home app doesn't see.
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🅲🅷🆁🅸🆂
(@ChrisLew300) reported
@googlenesthelp Not right now, and everything was off earlier in the day when I unplugged to change some smart bulbs. This started happening when Google Music closed down. Never happened before that. The other infuriating thing it does is...
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Mänï 🗺️
(@Mista_Mani) reported
@googlenest Hi nest people . My Heatlink has gone kaput and I need it fixed ASAP . Could you help !!!!!
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Ricky
(@therickyshow) reported
@googlenest Doesn't fix anything 😢
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Marshall Brennan
(@Organometallica) reported
from
Naperville, Illinois
@lisamjarvis @googlenest Problem is that WiFi is down so I need my phone for work... and it’s the only device I have with a cellular connection. I think the real answer is to switch over to a standalone white noise generator
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Jamie Mead 🇬🇧
(@jimboandandrea) reported
from
Saint Agnes, England
@googlenest I have a warranty problem following a second faulty Wi-fi chip please can you DM me to continue our conversation
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Ben J. Ditzel
(@BenJDitzel) reported
from
Fresno, California
@WEMOcares @BelkinCares @googlenest This is getting to be ridiculous. Dimmer switches from WeMo have been down for over a week AGAIN. No % control from #GoogleAssistant / #GoogleHome. This happened in October and they finally fixed it. Now it's down again. Been waiting...nothing.
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Sheepdogs Baseball
(@SeniorEarls) reported
from
Wilmot Centre, Ontario
@Rubbers29 @googlenest Good idea! I have booster fans installed in our current house, but adding smart switches would allow me to boost ‘output’ to a specific room. The system may overwork a little bit at least I would have boosted output to the problem areas.... The baby room is an issue!
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Homosexual Cruella Deville 🥺👉🏻👈🏻 ❄
(@MyringReece) reported
@googlenest The voice tends to glitch when I ask it to spell a word or ask a question in general
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yaramaz kavanoz
(@yaramazkavanoz) reported
@tomnorman @googlenest I am experiencing the same problem. no solution so far on the internet. Could you please tell me how did you solve this problem. If it isn't solved yet, I appreciate it if you update here whenever you figure out. tnx
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The Mayor Of Raleigh, NC
(@RaleighBoyMayor) reported
@googlenest Yeah :/ love my Chromecast, but it seems to have a bit of trouble connecting to the internet these days
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Just some girl
(@LollW) reported
@googlenesthelp We have had our nest about 4 weeks and it has gone offline and will not find any network. Tried everything and been on hold to the support line about 3 times for an hour... still nothing.
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Marshall Brennan
(@Organometallica) reported
from
Naperville, Illinois
WiFi going down means @googlenest won’t play white noise again... just in time for nap time 😢. Is there a way to cache ambient sounds locally so that my kid can nap through our next outage?
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helen reid
(@hpattle) reported
@googlenesthelp After 2 additional phone calls it has hopefully been resolved. Shame that I had to tweet to get the matter to get it moving. 3 weeks to resolve an issue which should have been done in an hour
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Michael Sawczak
(@Sawbuck73) reported
@googlenest I have google wifi. Never had an issue with band switching on any other devices. I have plenty of devices that only run on 2.4 and they don't have any issues
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Zach Ritter
(@SnackRitter) reported
@googlenest Just reset the bulb and still the same issue. Google home is not connecting to bulb. Bulb is still about to communicate to C by GE app
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Erik
(@dogguyerik) reported
@googlenest Google just says that the device is no longer connected and then it tells me to reconnect and/or reboot and reinstall device. I can move it, sure. Don’t think it’ll make a difference. Seems to be an ongoing issue on all your online forums for customers.
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Robert Fenton
(@robert_fenton17) reported
@googlenest I was initially getting an error stating could not access instant pot account. However, when I tried it again now, it worked flawlessly. I didn’t make any other system changes. I guess either instant pot or Google may have been down when I was trying. Sorry to be a bother.
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Internet Explorer
(@knabb215) reported
@googlenesthelp My case(s) have been escalated to your Order Management team, several times. No one from that team has ever contacted me. This has been going on for a month. Can I please have someone look at my cases and help me get a refund for my RMA gone wrong?
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Alex Dean
(@alexjdean) reported
@googlenesthelp forgot my nest password and when I request a reset email I don’t get one. Very frustrating as I need to sign in and was just about to by a new nest door bell! No more....
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🦎👱♀️🍳☀
(@DrewsClues) reported
@googlenest Make and model is GOOGLE PIXEL 3. It seems to be a pretty easy two-step thing and nothing happens when I do the two steps. I have now returned and purchased a second Google TV and same issue on this one. I've uninstalled and reinstalled the Google home
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Sunny Rai
(@SunnyRai29) reported
@googlenesthelp hey! I've been using your Google nest thermostat e-learning product and my scheduling has stopped working. Can you help me with my settings to ensure everything is setup correctly?
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LastSplash
(@SplashLast) reported
We got a @googlenest mesh router and now we can't hook up our @EcovacsUS to it because the deebot won't go on the 5ghz. We tried walking down the street to get on the lower one but it's just not working. Help!
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eric uchalik
(@superfungo) reported
@aburkho4 @googlenesthelp @GELighting Can I jump in too? same issue, lights stopped working. Factory reset everything - trying for about 2 weeks, but google home app does not recognize (previously working) light bulbs. C by ge app will synced them though... no problem but then I have to factory reset them again lol.
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The Mayor Of Raleigh, NC
(@RaleighBoyMayor) reported
@googlenest I haven’t gotten any messages, just slow loading video
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$BP
(@bpauwels) reported
@googlenest No thats working fine. Its an ISP problem 👌
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Krishnapradeep
(@smkpradeep) reported
@googlenest Again I want everyone to know the bad practices you guys are following. Nest protect has a life of 10 years. I bough a March 27 2020 product. If that product is defective I need a replacement (refurbished is perfectly fine) which is manufactured at the same date.
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Cory Wetzel
(@eidas007) reported
Day 2 of tweeting about how @googlenesthelp is incompetent as **** and stole my money.