Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Sign in (40%)
-
Website Down (21%)
-
Online Features (17%)
-
Device Failure (10%)
-
App Crashing (7%)
-
Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave Shields
(@aykonsilvers) reported
@googlenest I need some help with. Google WiFi Spot. It was previously in my old home and we moved to a new house with new ISP. I did a factory reset and it allows me to attempt to add but then it fails at the “connect to WiFi” stage
-
micky
(@MICKYIMP) reported
@googlenesthelp when are you guys going to do the update to fix the nest detects from going off like
-
Steve Moss
(@SteveMoss123) reported
from
Wheathampstead, England
@googlenest just wondered if your servers are down? My cameras have been offline for 2 days. Everything else in the house working perfectly! Quite frustrating!! Look forward to hearing from you. Thanks
-
redpaperrose.com
(@redpaperrosecom) reported
@googlenest and then about 15 mins later, doorbell goes offline until a power cycle (power off, power on)... this happens every time after someone rings... offline after 15 mins (not immediately) - power supply is fine, no powerline devices - nest has no online connection issues otherwise.
-
Jack Hanlon
(@JHanlon) reported
@peteskomoroch @googlenest Same experience, *insanely bad* customer service. After 6 months of efforts that completely failed and wasted time they told me the product was out of warranty anyway, and even though it never worked out of the box I was out of luck.
-
Pete Skomoroch
(@peteskomoroch) reported
@JHanlon @googlenest Yes, I suspect that's the case as mine is a DropCam Pro from pre Google acquisition. In the last email exchange they told me to reset the wifi connection under settings, which has you type in the serial number for the DropCam. It doesn't recognize the camera so that's a bad sign.
-
B
(@Weeb3n) reported
@googlenest My Nest/Yale lock keeps saying "offline" Connect is good, I have two Google Wifi routers - mesh is strong, 800gbps up & down. Lock was already hard reset, did same with connect. Lock came back online for half a day, now stuck "offline" What gives?
-
Dr. Chandra Herring,The Kid in the Back!!
(@ChandraAHMorrow) reported
@googlenest 1) ✅ light source 2) turned on 3) tried again 4) tried other light sources. 5) followed steps in app 4 trouble shooting lights work but not as smart lights. When they work they work immediately, when they don’t they don’t. I have others that have worked so I know how to set up
-
lisa
(@panpan6222) reported
@googlenest I can't delete routines in the google home app. I updated to see if it was the issue and it's not.
-
Gerry Sharma
(@gerry2978) reported
@googlenesthelp i am having a great difficulty connecting 3rd gen nest thermostat to wifi. It disconnected after 16 months and can't find any near by wifi network. Please help!!
-
AJ Wold
(@ajwold) reported
@googlenest I own multiple chromecasts and like clockwork they break after a year. The chromecast gen 2 in particular is the worst with needing factory resets constantly to keep it functional. Constant crashing and freezing on gen 1-3 in general. I regret each purchase.
-
David
(@AmazinDavey) reported
@googlenesthelp I was told days ago that I would receive a shipping label so I can send back a defective Google Home Max speaker and receive a replacement, but I've been put around what feels like an endless loop by support. Please help.
-
Wolfgang Ziegler
(@z1c0) reported
A special WTF goes out to @googlenest requiring me to configure the WIFI on each single „mesh“ device
-
David Hay
(@dhay55) reported
@googlenesthelp Still awaiting an email allowing my return to be completed. This shouldn’t be this difficult. I’m going on a month with a broken thermostat.
-
Gary Criswell
(@GaryCriswell) reported
Hey @googlenesthelp since yesterday my Nest hub has been saying there is a glitch and to try again. I'm also not and to use assistant on my Pixel 5. It just says Can't reach Google at the moment.
-
Adam T
(@AJBeaks) reported
@EkomAK @googlenesthelp @googlenest If it's of any use, the issue ended up being with the bridge. I had to reset to factory settings and reload everything. If you have a square bridge there is a tiny hole on the back to reset with a pin. Doing this worked, but it forgot everything!
-
redpaperrose.com
(@redpaperrosecom) reported
@googlenest nest hello is connected to stable wifi. I can view it any time without issue. However if anyone rings it i get the following: 1) app fails to open up and show live view 2) i can close the app and then reopen it, live view shows after about 1 minute (by which time person has left)
-
Sarah BN
(@sbnbn6) reported
@googlenesthelp 6 wks ago we started trying to get our google nest replaced for the broken wifi chip. Were told they would follow up with an email to send us a new one. Then radio silence, despite repeated attempts to get back in touch. Very frustrated, terrible customer service!
-
B
(@Weeb3n) reported
@googlenest It's been offline for a couple of weeks. I've taken the batteries out numerous times, but I have not replaced them yet. I've also done a hard reset on both the lock and the Connect. And I've also deleted each from my Nest account and re-added them
-
Pete Skomoroch
(@peteskomoroch) reported
@dartdog @googlenest I've been in touch with their standard support channel for weeks. I'm stuck in an endless loop asking me to do the same system checks I've already done with other support folks. They repeatedly "close the case" at the end of their email replies without actually solving the issue.
-
Neil Libby
(@nlibby987) reported
@googlenest It only works on my wife's phone on or off wifi no problem, so I think it may have to do with my account .. any ideas ?
-
Pete Skomoroch
(@peteskomoroch) reported
What's the best way (if any) to get real @googlenest customer support? Can any friends at Google help point me in the right direction before I cancel my subscription?
-
Shaun Mullis
(@ShaunMullis23) reported
@googlenesthelp My wifi completely died on my Nest Learning Thermostat. It can no longer see any network. All other wifi devices are fine including 2 other Nest thermostats. I've already reset the thermostat once, but it did not help. Any suggestions on what else to try?
-
Jason Karns
(@jasonkarns) reported
@googlenest Being unable to see the actual date of a reminder message seems... like bad design.
-
cheekydollar
(@cheekydollar) reported
@googlenesthelp UK. Tried removing device, reinstalling app. Been through it with your colleague on chat. They said it's weird I got the data so early after install. But all seems a bit weird considering other having same issue.
-
Angelo Saks
(@NBKGRK) reported
@googlenesthelp is there an issue with notifications? Currently getting notified 15-20 minutes after camera records person. This is worse than normal!
-
Ryan McKeon
(@RyanMcKeon1) reported
@googlenest No power outages in my area recently that I have been aware of. We did have one about a week or two ago but I didn't start having this problem until last Friday (2 days ago).
-
Geen
(@Geen82) reported
@googlenest I have a 2nd gen (puck). I've tried resetting it from the Home app and streaming a 20 minute video from YouTube to see if it had the same problem (YouTube worked fine).
-
John Popenhagen
(@j_popenhagen) reported
@googlenesthelp very disappointed with the outcome of this service. Even though this is a known issue with their faulty equipment, Google chose not to stand behind their product and replace it because it was out of warranty.
-
Marc Akoley [Ekomak]
(@EkomAK) reported
@googlenest Seems to works now. What I do : Reset Hue Bridge Uninstall/reinstall Home App Use Chrome as default in-app browser Relink the 2 services (Home and Hue). I have to finish all my setting but the first bulbs i add works well. Thanks for your help and thanks to @AJBeaks too