Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Device Failure (16%)
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Online Features (11%)
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App Crashing (11%)
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Errors (11%)
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Website Down (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Device Failure | |
 Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down | |
| Maynard |
Online Features | |
 Calgary |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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AIOTech LLC
(@aiotechnv) reported
@googlenesthelp I've been having the same issue on my first gen Nest Hub for the past three days. It disconnects numerous times a day and says to check my internet connection. I've had no trouble with any other devices or my internet connection.
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Brady Stolz
(@Brady_Stolz) reported
@googlenesthelp I need help turning off auto adjust on my thermostat
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Joe Dorman
(@JoeD4OK) reported
NEVER call the number on your @googlenest thermostat if you have power issues. I just got charged $129 for a 15 minute diagnostic where they told me to call an HVAC company to fix the issue. I had told them on the original call it was not the Nest having issues
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🛸
(@notarealpIace) reported
@jameseahawk @madebygoogle @googlenest Go spend some time on the Google pixel subreddit. They have the worst support of any major phone manufacturer. And it's not even close.
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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Kristy
(@KristyKay5) reported
@googlenesthelp No thanks. I mostly just wanted to alert you to the problem, not that you will ever admit it's a problem on your side. But in case you want to mention it to your technical folks, I have the 2nd Generation Learning and it has the latest software (5.9.4-5).
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Thomas
(@_thomasdawson) reported
@googlenest your wifi routers have been constantly going offline for the past 2 weeks. What is up? Something needs to be rolled back from your latest firmware push.
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ShotgunTortoiseCrypto
(@shotgun_crypto) reported
Can I just ask why the actual **** is my home thermostat reminding me about buying **** for fathers day. You had one job do it... #NEST #googlenest
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Jimmy Miloseski
(@dimitarmilo) reported
The last thing anyone wants to hear when they accidentally activate their voice assistant is some inane or quirky response. They want to hear nothing. Can someone at @googlenest pls fix this?
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Strange Parts
(@strangepartscom) reported
Also, @googlenest, you need to add bears to your “animal events” model. I have zero footage of the trash can actually disappearing…
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Dan Potter
(@laconictae) reported
@googlenesthelp my nest thermostat suddenly refuses to connect to wifi - some searching online revealed this is a common issue and led me here. I have reset it and tried a few other things, but nothing seems to work. Suggestions?
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Sullivan Liu
(@SullivanLiu) reported
@googlenesthelp None of that is the issue. I’m on auto update. The videos make it to the cloud just fine. I t’s not my wifi. Same problem when I’m on LTE. The issue has lasted 3-4 phones I had. As a software engineer: please formally triage this with the engineering team. It’s been long enough.
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kev
(@ITKaputt) reported
@googlenesthelp turning off Auto Play (Auto-play next video: Turn off for me AND when someone isn't recognised) for each Google Display's YouTube settings just does not work! This is annoying for adults but greater has consequences for parents Please fix it @madebygoogle
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Nic Acton
(@NicActon) reported
@googlenesthelp I constantly get the "there was a glitch" and need to ask my Google homes to do things twice. It's infuriating, I just want to set a pasta timer!
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Jillarious
(@jgpolster) reported
@googlenesthelp So, yeah, we still need help. Nothing has been resolved.
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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andee tao
(@bunnydoctor) reported
@googlenesthelp my nest learning thermostat cannot connect to wifi anymore. Tried all troubleshooting tips already! Help!
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Leon Heywood
(@leonheywood) reported
@googlenesthelp Yes I have done all the problem solving I have even reset the devices they just don’t listen anymore they wake up and after we speak they ignore us.
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Jillarious
(@jgpolster) reported
@googlenesthelp We also tried to cancel the old subscriptions online and kept receiving error messages. The frustrating part is that the come-on for the new $60/yr subscription made it seem like it would be a seamless transaction.
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Bryna Corcoran
(@BrynaTweets) reported
@googlenesthelp device won’t connect to Wi-Fi network. Did all the steps listed on Google forum/site (rest modem, reset nest etc). It still won’t find network and connect. Help 🙏
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Anuj Joshi
(@ImperialDesi) reported
from
Ottawa, Ontario
@googlenesthelp @googlenest Another day....promise of a resolution..and a call and nothing. More sorry's and we will fix the issue and nothing. Unacceptable..
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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RIE🪡
(@mariethemuse) reported
The @googlenest mini is worst home speaker I’ve ever used. It always crashes randomly I’ve set thing thing up 4 times since I installed it this week. DO NOT BUY it’s a waste of time and money.
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Deb Deitz
(@deb_deitz) reported
@googlenesthelp @googlenesthelp @googlenest Why doesn’t anyone seem to care that our cameras are continuously buffering and impossible to watch? But you continue to take $ from my account to pay the bill. For what? NOTHING! Fix it! Please!
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DeadHorse
(@DeadHorseBlues) reported
The #GoogleNest thermostat is the biggest piece of **** I've seen in a long time. Trying to get the temperature to hold at a comfortable level. Looked up the manual online. That in itself was a nightmare. Go to the Temp hold settings. Couldn't find it on my thermostat.
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D. E.
(@DE28408771) reported
@googlenesthelp @leonheywood They aren't the only ones having issues!! Fix this now! It's a problem with your integration. This isn't a single individual issue!!!
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MikeyWins
(@MikeyWinsAj) reported
@googlenesthelp @laconictae Same problem, nest learning thermostat bot 2018.
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bretthooper.eth
(@BrettHooper63) reported
@googlenesthelp A slight convex or concave added to the button geometry could help solve it or perhaps not having the contrast going to the camera housing but instead focusing on the button.
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Jillarious
(@jgpolster) reported
@googlenesthelp The issue has not been resolved. We disputed the charge with our bank. Really terrible customer service. We were told the matter was “escalated” but haven’t heard anything back.
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I still have not gotten instructions to return the supposedly new but faulty device. The issue is that for this faulty device you have charged me 200 dollars . Please give me the instructions.