Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (58%)
• App Crashing (15%)
• Online Features (9%)
• Website Down (9%)
• Device Failure (7%)
• Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Oak Lawn	App Crashing	2 months ago
Morton Grove	Device Failure	2 months ago
Boston	Device Failure	2 months ago
Federal Way	Device Failure	3 months ago
Riverside	Sign in	3 months ago
Barnet	Device Failure	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Marshall (@marshallb60) reported 3 minutes ago

  @googlenest hi my doorbell won’t re attach to the plate. I think the pin at the top isn’t popping out. Is there a way to fix it?

• 
  Area Man (@lheal) reported 3 minutes ago

  @CdreMattDecker @googlenest Yeah, except we have fish that don't like to have the air temperature fall below 68. And I'm home, walking past the firking thermostat every few minutes to warm up my coffee. It's a great product technically, but their company zealotry is offensively, aggressively bad.

• 
  Peter Kechukyan (@kecho1337) reported 3 minutes ago

  How do I tell my nest I dont care if its peak time? No matter what I do it goes up 1 degree for peak time if it wants to. If I cant change it: that's a terrible design. @googlenesthelp

• 
  Julian Pompeo (@julian_pompeo) reported 4 minutes ago

  @googlenest if you are going to replace a product at-least do it with something worth of buying. The first alert SC5 is a terrible replacement for the nest protect.

• 
  Louis Glaser (@looplunchrun) reported 5 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  Shaggy Scurge (@ShaggyScurge) reported 8 minutes ago

  @googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards

• 
  MANOJ MADHAVAN (@MANOJMMK) reported 8 minutes ago

  @googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?

• 
  Lufifi (@lufitoom) reported 9 minutes ago

  @googlenesthelp You might want to update your service status. Thousands are reporting not being able to connect via app or login. Reddit and Downdetector going crazy.

• 
  John&Neen (@john_bingman) reported 10 minutes ago

  @googlenesthelp @madebygoogle Nest down, I’m not the only one complaining

• 
  Joy (@____heyjoy____) reported 11 minutes ago

  Every since I paired my Google home device with Gemini, my system has been lagging, slow and giving frustrating responses. What’s up with this?! I’m getting pissed #googlehome #googlenest #Gemini

• 
  Jose (@joseyawar87) reported 15 minutes ago

  @googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.

• 
  Melody Catchpole (@MelodyCatch) reported 16 minutes ago

  @madebygoogle So i DM you as requested but you still haven’t solved my problem - where in the uk can i get a new thermostat so i dont have to replace my whole system? Awful product @madebygoogle @googlenesthelp and even worse customer service!

• 
  Jayjose (@Jayjose4) reported 18 minutes ago

  @googlenesthelp @looplunchrun Still down. Not working

• 
  Phil Humphris (@PhilHumphris) reported 26 minutes ago

  @googlenesthelp Seeing that you haven't answered me, I will take that as a no then... Looks like I'm buying a Amazon Alexa. Thanks for no help.

• 
  Jared (@Jared4692002) reported 26 minutes ago

  @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

• 
  Rob Williams (@codeslubber) reported 31 minutes ago

  @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.

• 
  PigwitFade (@sixseven7156) reported 37 minutes ago

  @zerohedge @googlenest @Google I think you got alot of people trying to sign in. Maybe they do that to any account seemingly getting attacked. Hopefully you get in!!

• 
  Carlos Moreno (@carlitosjmoreno) reported 38 minutes ago

  @googlenesthelp Hello, I'm having issues with my nest thermostat. It doesn't connect to wifi. I tried all the troubleshooting suggestions but no success. Can you please help me out? Thanks.

• 
  John (@TheKramalan) reported 40 minutes ago

  @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

• 
  JOHNNYJET🇺🇸 (@JOHNNYJET3) reported 40 minutes ago

  @brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.

• 
  the cro. (@verygonenotsoon) reported 41 minutes ago

  @googlenesthelp @googlenest #google #nest fix the app. It’s not working. Unreliable.

• 
  Joy (@____heyjoy____) reported 41 minutes ago

  I’m literally about to switch out my home devices. Broadcasting messages is a nuisance! I’d rather scream and yell! I liked the system better before Google Gemini was added! They say they’re going to fix it but it’s been months now! @googlenest @Google @Gemini

• 
  MAGA Barbie 🇺🇸👱🏼‍♀️ (@MAGABarbie317) reported 43 minutes ago

  @sheetnwinch @googlenest Dude. It’s a joke. I don’t actually think someone from Google nest is going to see my tweet and run down 4 year old footage. Go get some fresh air.

• 
  Janet Vuksta James🇺🇸 (@janetj100) reported 48 minutes ago

  @googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! I’ve rebooted router, phone, reinstalled app! Any help would be appreciated!

• 
  Barron (@mobn28) reported 50 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  𝕔𝕠𝕣𝕣𝕖𝕫𝕡𝕠𝕟𝕕 🏳️‍🌈 🏳️‍🌈 (@correzpond) reported 52 minutes ago

  Hey @Google you have ****** up your entire #GoogleHome ecosystem & your assurances that you are listening to your customers & will fix things clearly are just more lies. Anyone who would actually consider *paying* for @googlenest must be insane or a MAGA supporter (same thing).

• 
  abhishek gupta (@guptab02) reported 53 minutes ago

  @googlenest it is really sad to see.. Google doesn't provide any support for damaged nest devices after warranty period.. And there are no stores as well who can look and fix it..

• 
  @benignvanilla.bsky.social (@BenignVanilla) reported 54 minutes ago

  @zoomyzoomm I did the @googlenest upgrade to #gemini and now it'***** or miss if I can turn the lights on or off. Earlier this week I also discovered "shut the living room off" no longer does just lights, but everything in the room...including the thermostat. Garbage.

• 
  UYAUSSOAB, Esq. (@uyaussoab) reported 56 minutes ago

  @googlenesthelp @googlenest do not, I repeat do not use Google camera products. Their support used to be great they’re totally blowing me off. Frustrating because there is no other way to get help. They changed their subscription to screw the people like every other company FU!

• 
  Gavin Melling (@generationgav) reported 59 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.