Google Nest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (39%)
• Website Down (21%)
• App Crashing (13%)
• Errors (11%)
• Online Features (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	3 days ago
Escondido	App Crashing	6 days ago
Chepstow	Sign in	21 days ago
Lincoln	App Crashing	21 days ago
Tequisquiapan	Sign in	23 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Popenhagen (@j_popenhagen) reported 5 minutes ago

  @googlenesthelp very disappointed with the outcome of this service. Even though this is a known issue with their faulty equipment, Google chose not to stand behind their product and replace it because it was out of warranty.

• 
  Gerry Sharma (@gerry2978) reported 5 minutes ago

  @googlenesthelp i am having a great difficulty connecting 3rd gen nest thermostat to wifi. It disconnected after 16 months and can't find any near by wifi network. Please help!!

• 
  Wolfgang Ziegler (@z1c0) reported 10 minutes ago

  A special WTF goes out to @googlenest requiring me to configure the WIFI on each single „mesh“ device

• 
  Wow! someone actually (@bratzzpjm) reported 12 minutes ago

  @googlenest It started happening a few days ago and I’ve not done anything to it, it just keep saying that there’s a “glitch”

• 
  Dr. Chandra Herring,The Kid in the Back!! (@ChandraAHMorrow) reported 19 minutes ago

  @googlenest 1) ✅ light source 2) turned on 3) tried again 4) tried other light sources. 5) followed steps in app 4 trouble shooting lights work but not as smart lights. When they work they work immediately, when they don’t they don’t. I have others that have worked so I know how to set up

• 
  Ryan McKeon (@RyanMcKeon1) reported 20 minutes ago

  @googlenest No power outages in my area recently that I have been aware of. We did have one about a week or two ago but I didn't start having this problem until last Friday (2 days ago).

• 
  Shaun Mullis (@ShaunMullis23) reported 31 minutes ago

  @googlenesthelp My wifi completely died on my Nest Learning Thermostat. It can no longer see any network. All other wifi devices are fine including 2 other Nest thermostats. I've already reset the thermostat once, but it did not help. Any suggestions on what else to try?

• 
  AJ Wold (@ajwold) reported 32 minutes ago

  @googlenest I own multiple chromecasts and like clockwork they break after a year. The chromecast gen 2 in particular is the worst with needing factory resets constantly to keep it functional. Constant crashing and freezing on gen 1-3 in general. I regret each purchase.

• 
  Sarah BN (@sbnbn6) reported 33 minutes ago

  @googlenesthelp 6 wks ago we started trying to get our google nest replaced for the broken wifi chip. Were told they would follow up with an email to send us a new one. Then radio silence, despite repeated attempts to get back in touch. Very frustrated, terrible customer service!

• 
  redpaperrose.com (@redpaperrosecom) reported 33 minutes ago

  @googlenest and then about 15 mins later, doorbell goes offline until a power cycle (power off, power on)... this happens every time after someone rings... offline after 15 mins (not immediately) - power supply is fine, no powerline devices - nest has no online connection issues otherwise.

• 
  Dave Shields (@aykonsilvers) reported 34 minutes ago

  @googlenest I need some help with. Google WiFi Spot. It was previously in my old home and we moved to a new house with new ISP. I did a factory reset and it allows me to attempt to add but then it fails at the “connect to WiFi” stage

• 
  Pete Skomoroch (@peteskomoroch) reported 35 minutes ago

  What's the best way (if any) to get real @googlenest customer support? Can any friends at Google help point me in the right direction before I cancel my subscription?

• 
  Shazad Khan (@shazadkhan) reported 36 minutes ago

  @Google has the worst customer service esp for their @googlenest product

• 
  Geen (@Geen82) reported 36 minutes ago

  @googlenest I have a 2nd gen (puck). I've tried resetting it from the Home app and streaming a 20 minute video from YouTube to see if it had the same problem (YouTube worked fine).

• 
  David Hay (@dhay55) reported 38 minutes ago

  @googlenesthelp Still awaiting an email allowing my return to be completed. This shouldn’t be this difficult. I’m going on a month with a broken thermostat.

• 
  cheekydollar (@cheekydollar) reported 41 minutes ago

  @paulrdon @googlenesthelp I've got the same issue. There is even a thread on Google support with hundreds of other people with same issue but Google have not solved it and closed the post.

• 
  Yadian Triana (@YadianTr) reported 44 minutes ago

  @googlenest Nest thermostats are unreachable very often from google home mini !!! Almost every day there is that failure...fix it or I will return all of them back to Best Buy

• 
  cheekydollar (@cheekydollar) reported 49 minutes ago

  @googlenesthelp UK. Tried removing device, reinstalling app. Been through it with your colleague on chat. They said it's weird I got the data so early after install. But all seems a bit weird considering other having same issue.

• 
  lisa (@panpan6222) reported 49 minutes ago

  @googlenest I can't delete routines in the google home app. I updated to see if it was the issue and it's not.

• 
  Gary Criswell (@GaryCriswell) reported 49 minutes ago

  Hey @googlenesthelp since yesterday my Nest hub has been saying there is a glitch and to try again. I'm also not and to use assistant on my Pixel 5. It just says Can't reach Google at the moment.

• 
  Bud (@Bud27345241) reported 54 minutes ago

  @googlenest Yes, it started when I just tried it first, and the "help" option didn't help.

• 
  salty (@salty_hurricane) reported 57 minutes ago

  @googlenest will you please stop with the commercials that say HEY GOOGLE. It activates my **** and makes me angry lol

• 
  Pete Skomoroch (@peteskomoroch) reported 57 minutes ago

  @dartdog @googlenest I've been in touch with their standard support channel for weeks. I'm stuck in an endless loop asking me to do the same system checks I've already done with other support folks. They repeatedly "close the case" at the end of their email replies without actually solving the issue.

• 
  B (@Weeb3n) reported 57 minutes ago

  @googlenest It's been offline for a couple of weeks. I've taken the batteries out numerous times, but I have not replaced them yet. I've also done a hard reset on both the lock and the Connect. And I've also deleted each from my Nest account and re-added them

• 
  cheekydollar (@cheekydollar) reported 58 minutes ago

  @googlenesthelp Installed for 10 days or so, on the 9th. Problem from the 14th onwards.

• 
  B (@Weeb3n) reported 60 minutes ago

  @googlenest My Nest/Yale lock keeps saying "offline" Connect is good, I have two Google Wifi routers - mesh is strong, 800gbps up & down. Lock was already hard reset, did same with connect. Lock came back online for half a day, now stuck "offline" What gives?

• 
  Steve Moss (@SteveMoss123) reported 1 hour ago from Wheathampstead, England

  @googlenest just wondered if your servers are down? My cameras have been offline for 2 days. Everything else in the house working perfectly! Quite frustrating!! Look forward to hearing from you. Thanks

• 
  micky (@MICKYIMP) reported 1 hour ago

  @googlenesthelp when are you guys going to do the update to fix the nest detects from going off like

• 
  redpaperrose.com (@redpaperrosecom) reported 1 hour ago

  @googlenest nest hello is connected to stable wifi. I can view it any time without issue. However if anyone rings it i get the following: 1) app fails to open up and show live view 2) i can close the app and then reopen it, live view shows after about 1 minute (by which time person has left)

• 
  David (@AmazinDavey) reported 1 hour ago

  @googlenesthelp I was told days ago that I would receive a shipping label so I can send back a defective Google Home Max speaker and receive a replacement, but I've been put around what feels like an endless loop by support. Please help.