Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (18%)
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App Crashing (10%)
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Website Down (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
App Crashing | |
| London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Geraint Dawe
(@geraintdawe) reported
@googlenesthelp do you have a senior contact I can escalate a support issue as Google nest support is not able to help me with, please? 8-205000003160
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Duncan Idaho
(@punyeta) reported
So one night I played Matrix & Jordo had no choice but he was all about it and nerding out too then the next day 9pm our @googlenest played an alarm counting down going, “10 9 8 7 6 5 4 3 2 1 IT’S TIME TO HACK!!” It’s been a year & that alarm has been going off at 9pm everyday
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Tony B
(@Saltbar) reported
from
Derbyshire, England
@TheyCallMeAfra @MikeHobsonEsq @googlenest I've looked on Google Home. It seems you can only speak to it to set the alarm but no other routes. Problem is Google Assistant doesn't understand me.
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Nick Link
(@PoorDeadShannon) reported
from
Pompano Beach, Florida
@googlenesthelp help! trying to install thermostat E and it’s not seeing any wifi networks. doesn’t show any serial number options after entering Entry Code.
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ray chan
(@raychanchan) reported
@googlenesthelp have there been a fix for loss of wifi issues on Gen 3 thermostats? I have tried all the troubleshooting steps and the wifi works for all my other Google devices.
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Matthew D. Lyons
(@mynameisnotmatt) reported
@googlenesthelp One of two new Nest thermostats has suddenly lost WiFi connectivity. I've reset the thermostat. Rebooted my WiFi networks. Nothing works. Oddly, the other thermostat works fine (so far). Please help!
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Lucie Rayner
(@lucierayner) reported
Can anyone help with google nest?! It’s driving me mad!! @googlenesthelp @googlenest
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Douglas Mallette
(@dmallette) reported
Bought my @googlenest Doorbell 2.5 years ago. Finally installed it 9 months ago (LOVED IT), but suddenly it’s not working. Called support, but they couldn’t fix it. Warranty expired 6 months ago. So I pay $300 for a camera doorbell and that’s it? What a rip off.
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Benny Boy
(@Bendijim) reported
@googlenesthelp Access the home screen where the (online) it says I should be able to access settings and do it from there. Both options seem to need me to do something the other won't allow HELP
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Faber Fedor
(@faberfedor) reported
@googlenesthelp Oh, THAT upper right hand corner! Here's more feedback: no other app afaik buries the cast icon like that. Even you thought it was in the "standard" place. That's some bad UX. Thanks for your help. It did.
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Steve E.
(@sme_steve) reported
@googlenesthelp After about of week not working. Home away assist is now working properly. So, no I don’t need help. Thanks
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The Golden Beefy 5 Layer
(@TheGoldenUnit) reported
@googlenesthelp this product is garbage. Always turns on eco randomly and never determines the right temperature.
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NiedermeyersDeadHorse aka NDH
(@NiedsG) reported
Freaking @googlenest Is there absolutely nothing that Google won't **** up?
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Dr Ellie Lyell
(@ellenaclyell) reported
@googlenest you are crap. We've had the nest for about two years and it's worked pretty averagely and intermittently. Now the module has broken and apparently "cannot be fixed" so we cannot heat our home. Gooooooood.
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corgilyfe
(@corgilifematter) reported
@googlenest I could not think of a more straightforward question than that. This is like Siri or Bixby bad
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Aaron
(@ADriftingNerd) reported
@googlenesthelp My Google home is working fine it's a device connectivity issue as it won't connect to my wifi right now. Thank you though for the response.
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Justin Phelps
(@Linuturk) reported
@googlenesthelp It's a bunch of things that pile up and lead to a terrible user experience, and while you are "sorry", there's nothing you'll actually do about it.
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Faber Fedor
(@faberfedor) reported
@googlenesthelp not an issue of bugs, but rather, missing features. 1. How do I play a subscribed podcast from November 1 on my GH (I'm writing this in December)? 2. I play the November podcast on my Pixel 6 with latest Android 12 fixes. How do I cast that to my GH? How to troubleshoot that?
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Jim Feldman 😷
(@jimfeldman) reported
@googlenesthelp Said it couldn’t find the wifi. Speakers said same thing. Unplugged and replugged so it could re-establish the connection. And have had to do that to the speakers 2-3 times in the last week. Never happened before. And the Nest Hub is dead. G-screen error for the last few hours.
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Jerry Schulze
(@jerryschulze) reported
@googlenesthelp @googlenesthelp The app on iPhone and iPad is frequently very slow to load the main page with cameras and 2 thermostats. Sometimes they will fail to load and kick me out to the login screen. Sometimes I need to force quit and end up at login again.
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Lee Widdowson
(@widdowsonatwork) reported
@googlenesthelp any issues with protect ? All 3 of mine have gone offline and I can't connect ?
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E
(@coyoteman5) reported
@googlenesthelp It’s been several weeks that I’ve noticed this and I finally remember to contact you to try to solve the problem
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Will🚀PR.D
(@prd_will) reported
@googlenesthelp I’m no longer receiving push notifications to my iOS device. Is this a known issue? I’ve tried all setting combinations and have run a full factory reset on my google nest camera indoor/outdoor battery
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James
(@jkmufc88) reported
@googlenesthelp Hello, if I sign in on your web app I cannot view video, it says I need to update browser but it’s fully updated
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Benny Boy
(@Bendijim) reported
@googlenesthelp The thermostat wants me to set up step by step, I reach the part where I add devices and it won't find the heat link. The nest app says I need to access a 7 digit code on the thermostat in order to add it yet the thermostat won't allow me to scroll down to the app or to....
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Leon
(@Rahul_Leo_Negi) reported
Chk ur bnk statmnts if you buy from @googlenest . There might be multiple chrgs. Been trying for 4 weeks to get duplicate charge refunded. And they still don’t know why it happened or how to fix it . #googlenestduplicatecharges
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Benny Boy
(@Bendijim) reported
@googlenesthelp Still here in need of help
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Jim Feldman 😷
(@jimfeldman) reported
@googlenesthelp What would that have to do with anything? These same devices have been connected to my WiFi for over 18 months with no issue. Now after an OTA update they stopped working, or needed a reboot to reconnect. Just admit the firmware update is bricking some devices.
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Chris Budde
(@ChrisBudde) reported
@googlenesthelp we had a power outage and now our Google Nest Hub is completely bricked. Tried to hard reset and it’s stuck on the grey screen with a G. What do I do?
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Matthew Allen
(@MatJAllen) reported
@googlenesthelp The shopping list function on our Home is broken. It won't add things, it just searches for the phrase. It's also suddenly forgotten my voice and won't let me set it up again, because it claims my phone doesn't have Wi-Fi (which it does)