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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (38%)
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Website Down (24%)
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Online Features (19%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Njoku
(@davidnjoku) reported
from
Bracknell, England
@googlenesthelp My Nest 3rd gen cannot connect to WiFi any longer. It stopped 2 days ago. Everything else in my home, including other Google home devices, connect to WiFi. I've followed the steps on your help page too Any further advice?
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FoxValleyDentalCare
(@FVDentalCare) reported
@googlenesthelp two reps on the phone hung up the phone on me after I told them that I would be recording the conversation because they are admitting that there is a known issue with the Wi-Fi chip in the nest thermostat but because my units are out of warranty they won't help me
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Dae➐💿
(@xXPr0digyXx) reported
@googlenesthelp Yeah, tried that already. It's still beeping and low volume. I got help with the online chat and I was told I need to provide proof of purchase even though I bought them 3 months ago, recently moved and probably don't have the receipt anymore.
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Rajeev Krishnan
(@rajeevkrish) reported
@googlenesthelp - Nest Thermostat lost connection to Wi-Fi and now can’t find any networks. Gone through all options around rebooting and reconnecting as suggested but it just not picking any of the networks. This is frustrating and spending too much time. Please HELP!
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kay kay
(@Dogedutchess) reported
@googlenesthelp Just that it’s powering down battery is dead
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Abhay Shah
(@_abhayshah) reported
All of my @googlenest Protects went offline on Saturday night. I had NO CLUE until I saw one of them blinking orange at night tonight. Opened the app to see all my Protects offline for 48+ hours! No app notification, even the device itself didn’t indicate anything until later!
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Joe Collica
(@BrosephC) reported
@googlenesthelp help! Best thermostat won’t detect my wifi anymore. Just dropped the connection yesterday morning and hasn’t detected since
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Andrew 'Covarr'ubias (checkmark)
(@ItsCovarr) reported
@googlenest And don't even get me started on the "by the way" BS. No, I don't want tips for other things I already know I can do. Yes, I already disabled that in the Home app, and it keeps doing it anyway. The worst part is, this is still less annoying that competing smart speakers.
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Jeremy
(@spiderguy713) reported
@googlenesthelp Continue What?!?? You stated warranty is expired nothing you can help with! I guarantee if I had more followers you would be more helpful in “helping” me! 2 year warranty owned 3 years you could help if you cared!
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Amanda Oleski
(@AmandaOleski) reported
@googlenesthelp I’ve reinstalled the app twice and the problem continues. It’s very frustrating especially when we’re paying a lot of money for a service we’re not getting. Plus I can’t keep an eye on security for my home.
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Biju N
(@Bnbiju88N) reported
@madebygoogle ..Googlenest leaning thermostat not working after replacing the boiler ...it is 250 dollar leaning thermostat .. useless ..We have to buy it every two years ...
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Andriy Kravchenko
(@andr2k) reported
@googlenesthelp No baby monitors, no cordless phones, unplugging the microwave doesn’t help (I tried), no changes in network credentials, the router is the same, no moves, no thick walls. It doesn’t even see my mobile access point when I enable it nearby
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Sudheer P Veetil
(@sudheerpv) reported
@googlenesthelp I have a 3rd generation nest that lost connectivity to WIFI after using it for more than an year. I have tried to reset the device to factory settings, reset the wifi routers etc. and nothing helped. Need your help ASAP pls.
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Scotty
(@GTHING20) reported
@pdblythe @googlenesthelp Same issue here. Any way to fix?
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Linda Puckey
(@puckey519) reported
@googlenesthelp Hi I have sent you my last case number in hope to have my issue resolved we are going into the 4th month and still are no closer in getting the problem fixed
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Shanele Soares
(@shanele_soares) reported
@googlenesthelp 0/10 service. Issue still ongoing.
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Andrew Hall
(@andrew_hall64) reported
@googlenesthelp Hi my Nest Thermostat has lost the ability to find a network and connect. So far I've reset the device, I've manually added the network and completely factory reset the device, rebooted my router all to no avail. Help please I'm pulling my hair out🙈
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Biju N
(@Bnbiju88N) reported
@googlenest the google nest thermostat is not working
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NM
(@naresham) reported
@Google @googlenest When casting to Android TV, earlier when I said STOP Android TV or Stop Casting, the Mini speakers used to Stop the casting on TV. Now when I say Stop TV it switches TV off and STOP CASTING does nothing & the casting continues. Please fix it.😰
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David N
(@dnsing) reported
@googlenest Why am I all of a sudden being asked to sign in everytime I want to change my temp. Get rid of this or I’ll rip the Nest thermostat right off my wall. I went years without having to log on. Dave Singletary.
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Pedro Vicente
(@neteinstein) reported
I'm I the only to have a lot of Google Home Minis vanishing from Spotify "Play on device" list after enabling preview on @Google home app? cc @googlenest Also groups of speakers are not working at all.
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blakebarnes
(@bbarnes0491) reported
@googlenesthelp I need help as our Nest that has been working great for about 6 months, suddenly dropped its ability to connect to our Wi-Fi. We have no other issues with any of our devices or TV (we steam) on our wifi. Followed online troubleshooting guides but nothings worked
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NM
(@naresham) reported
@Google @googlenest It's been some time now that continued conversation is much delayed. Also, when the speaker asks "Do you want more context", the listening is much delayed and it says nothing after I say YES. Please investigate & you will be able to easily replicate to fix it.
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Linda Puckey
(@puckey519) reported
@googlenesthelp this is a warning to anyone hoping to get a simple issue rectified with Google for my nest doorbell don’t bother they are useless I have had issues since October and no one will sort out the problem I strongly advise you to think about a different doorbell
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Casper Chang
(@GIGIGUN) reported
@googlenest After got help from Google, I do the factory reset on my Nest Mini and the problem is almost gone. I only see this issue once in about 10 days normal usage. Thanks Google team’s help.
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Jez Rose
(@ThatJezRose) reported
@googlenesthelp My nest unit is less than 6 months old and suddenly won’t find internet. I’ve rebooted the router & nest unit; tried adding manually; moved closer to the router but still it’s disconnected and can’t find ANY wifi network. Please help!
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Mike Orozco
(@orozcom888) reported
@googlenesthelp We just did upgrade internet services but it wasn’t working before that either! I was hoping a new service and equipment would fix the issue but still remains unable to connect to WiFi.
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Alex
(@ajmhtg_ltd) reported
from
Lichfield, England
Bit disappointed @googlenesthelp I fitted a Nest 3rd gen 22 months ago for one of my customers and developed a Wi-Fi issue, after ringing nest and going through all the troubleshooting,you emailed customer to say it needs replacement, he emailed back and was told needs to buy one
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Jahnvi Mishra
(@MishraJahnvi) reported
@googlenesthelp worst customer service have no idea how to deal with customer situation even they say to customer that we can’t assist you if they have no solution and have to assist other customers and hung up now you guys charge my card and no one is ready to solve my problem
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Biju N
(@Bnbiju88N) reported
@googlenest Don't buy the googlenest thermostat ..It is was not working after two years ..$250. 00 going waste