Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (11%)
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App Crashing (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Crissy
(@CrissyStone0505) reported
@googlenest @madebygoogle Im having a serious issue with my Neat thermostat and Heat Link? Can’t get through to anyone and it’s FREEZING 🥶 PLEASE HELP!
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Rye Guy Carpe
(@CarpeDeezTweets) reported
Hey looking for products that constantly drop wifi, won't display products connected to it, doesn't understand simple questions, won't connect/can't display/uninstalls cameras ,loses GPS and can be used in a terrible app on Android or IOS ? Use @googlenest and @googlemaps . A+++
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Rhett Wilson
(@rhettjwilson) reported
How do I get the @ring app to stop asking me to login? It is the only app I have that won't stay logged in. I'm about to replace it with @googlenest
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Matt Deborde
(@RowdyDawg1984) reported
Hey @googlenesthelp why is your customer service so terrible? My wide has been getting disconnected from chats while trying to replace our nest doorbell. No one is willing to help with a solution! This is ridiculous and unacceptable
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..
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Jarne Christiaens
(@JarneChris) reported
@arrobaratoncia @googlenesthelp I also have this problem with my Google nest hub since yesterday it doesn't rule at all
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Cornelius Hedegaard
(@Denzildk) reported
her @googlenesthelp did you guys remove the ability to ajust volumen for speaker groups in the google home app, or did i mess up a setting somewhere, because it used to be there and now it's gone. I can still do it on my nest hub, but it's a nest hub so... pls help -_-
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tbelete
(@tambelete) reported
@ecobee One of the worst and greedy company…you increase remote sensor price to $99 after you artificially created a shortage…shame on you. I hope ppl switch to Nest soon…you owe your customer $20 refund!!! @googlenest #buyNest
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Lars Prakken
(@larsprakken) reported
@Dutch_Guy @nestframework @googlenest Down the hole it is.
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Jules
(@julesf73) reported
@googlenesthelp Hi. Our Nest Thermostat disconnected from the wifi about 4 days ago. It says “your network may be be hidden or too far away” but we haven’t moved it. Thermostat and router rebooted to no avail. I believe this could be a known issue with the device. Please advise?
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Absolon
(@LordDeathstrike) reported
@googlenest what is going on with everything being down
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RST_
(@thatchman1) reported
I sure am about to buy an older @googlenest IQ camera instead of the latest & greatest one, because the latest one only works in the very crappy, no good very bad Google Home app. Uff. I'm disgusted.
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Infusion Plumbing & Htg Ltd 🔥
(@infusion_andy) reported
@googlenest why am I constantly having to sign in to my app all of a sudden????
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Lauren Foley
(@Lauren_foley) reported
@googlenest your app is TERRIBLE. It constantly logs you out while using it. Do you have plans to ever fix this or should we move to a different company?
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Seth Sherman
(@Shermanov11) reported
@googlenesthelp my nest is set to 68 but my house is only 58. I have had this problem on and off for weeks and at different times of the day. I need to manually turn off and on my furnace to start heating again. Suggestions?
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Pat Johnston
(@TheMeltingPat) reported
When I requested my video history from Google, I only needed 3 days' worth (for some reason I can't get just one specific day). They didn't send everything so I had to get it again. This time I need 12 days to find what I want. 51 folders to examine. Fix this. @googlenest
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Julie p
(@Juliedwi_) reported
@madebygoogle @googlenesthelp our 3rd generation Nest thermostat has suddenly stopped working . It has a no power message. We have no heating or hot water . We have gone through the trouble shooting steps & our electrician has confirmed our power supply is working correctly
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Kris
(@aHarmlessFly) reported
@googlenest @thacery1 This was 20 months ago, you going to fix it yet?
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Jarne Christiaens
(@JarneChris) reported
@googlenesthelp my nest hub (first generation) got stuck yesterday on a gray screen with a white Google logo. I can't reset it anymore because it doesn't do anything anymore. Apparently this is a known problem what can I do?
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Julie p
(@Juliedwi_) reported
@googlenesthelp our 3rd generation Nest thermostat has suddenly stopped working. It has no power error message we have no heating or hot water . We have gone through the trouble shooting steps and our electrician has confirmed our supply is working . Please help
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K-Ray
(@KodessAxK_Ray) reported
@googlenest Hello Doorbell camera completely dead for two days… then miraculously working flawlessly for 36 hours, now dead again. Someone help me make sense of this, since Google has washed their hands of it. #help #googlenest #hellodoorbell
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Crissy
(@CrissyStone0505) reported
@googlenest we are having problems with our heat link… all other electricity in the house is fine. I have tried calling and can not get through… please help! We are freezing 🥶
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IamYourBrotherInLaw
(@Iamurbroinlaw) reported
@googlenesthelp hi, your replacement nest you sent me now won’t connect to Wi-Fi. Please help!
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Kris
(@aHarmlessFly) reported
@GELighting @voteforgrant @googlenest Its been almost 2 years? You think you will fix this? I would like a refund, I have purchased about 20 lights.
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Travis
(@boldsytech) reported
@rhettjwilson @ring @googlenest I had that issue and finally deleted the app and reinstalled
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namastewoke
(@namastewoke2) reported
@madebygoogle @googlenesthelp You know what - I'll just have you work with my credit company on this and I'll also report you to the better business bureau — I hope others are too. I'm so aggravated, I've been patient for a few weeks hoping you'd fix this. **** you too.
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PJ Prachyabrued
(@pjoregon) reported
@googlenesthelp hello googlenest, I need help with my nest thermostat. Had the thermostat for 24 months or longer and never had issues with Wi-Fi until today. I’ve tried resetting the thermostat and it didn’t find my network. I tried typing in my network and it failed. Help plz?
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cabbagehead
(@_cabbagehead) reported
@googlenesthelp It looks like I’m still experiencing the same issue.
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Noah Arney
(@ndarney) reported
@ChelseaMDO1 I can't find @googlenesthelp @Google putting anything out about what to do to fix it. Did you get a work around?
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Crissy
(@CrissyStone0505) reported
@googlenest @madebygoogle Im having serious issues with my Nest and Heat Link!! Its reporting no power …. No idea why?! No issues elsewhere in the house. I can not get through to anyone… please help! It’s freezing 🥶