Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Website Down (21%)
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Online Features (13%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Ward
(@andrewpward) reported
@googlenest We are having an issue between our Hue and Googles. It’s linked but doesn’t work by voice anymore
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M
(@Thiscrapsucks35) reported
@googlenest Yeah. I need them to stop responding to Google commercials where "Hey Google" is said. This is an issue that Google Marketing needs to be aware of.
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Felix Kuschel
(@Felix_Kuschel) reported
@googlenest I think there probably was a problem when I removed m hue account in the first place because when I try to reconnect it now I'm not getting the Hue Log in screen
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Migue
(@Peluki83) reported
@googlenest Thanks for the help. I've tried and still fail after few minutes. No idea what else I can do...
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Ricky
(@rickyegan_) reported
@googlenesthelp They’re on the same network. I’m trying to but it’s saying my thermostat is offline. It’s working perfectly manually but the thermostat won’t connect to the network, even though it sees it.
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Kevin85
(@ardattack) reported
@googlenesthelp I can’t add new devices due to not being able to connect to cloud. Trouble shooted, read to uninstall home app and reinstall and now I can’t log into app because I still can’t connect to cloud... help?
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Ricky
(@rickyegan_) reported
@googlenesthelp hi there my nest thermostat is no longer connecting to the WiFi. It’s saying a w5 error
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Mark Dixon
(@dixon_mark) reported
@madebygoogle are you able to help me with an issue I have returning a Nest Thermostat I bought from google store. Been in touch via web pages, chat, phone and @googlenesthelp but been referred back to webpages that follow round in a loop
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Ian Faraday-White
(@WhiteyMcPlan) reported
@googlenest 2 reset the router. I'm stumped. It seems from reading online that this may be a common problem. Any ideas welcome!
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DG
(@GD201201) reported
@googlenest Such as? I’d assumed it was an app error until it’s continued to work intermittently.
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Tyler Cronin
(@CroninTyler) reported
@googlenest @Google , @googlenest recommended that I reach out to you about this issue, to see if there are any odd settings on my email account that give me "Problem connecting to cloud" when using the Google Home app
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choru
(@osruerue) reported
@googlenest tried connecting the thing I wanna connect to Smart Life, problem is that I have a Nest Wifi and it's hard for me to connect it since the router is dual band, is there a way to force set the wifi to 2.4 GHz?
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Suzannah Kelly
(@Suzannah_jK) reported
@googlenest Problem solved. The clarifying fact is that I’m a Luddite. (The Chromecast was unplugged so the app didn’t have a device to speak to.)
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Brett Rogerson
(@snypelife) reported
Hey @googlenest my Protect has an yellow ring of death, and telling me to replace it. But I haven’t had this thing for that long. Pls help?
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Greg Slaton
(@Bama_man58) reported
@googlenesthelp @Google @GooglePEProgram y’all’s customer support is absolute garbage. Is there a chance I could talk to a human? Or get any help whatsoever? 🙄 #myshitaintworking
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Charles Cunningham
(@Crafty_Woodwork) reported
@TrboMode @googlenest @GELighting Same issue, google pixel 3. Reinstalled both apps. 4 lights will not work, c by ge app will not link to Google home now.
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nekki
(@nekki) reported
@googlenest Thanks for suggestion. But the issue should be causes by WEMO service. And apparently @WEMOcares doesn't provide answer.
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The Chumpasaurus
(@TheGrumpasaurus) reported
"Sorry something went wrong" should be Google Nest's ******* tagline. They're absolute garbage @googlenest
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Varun Parakh
(@varunparakh) reported
@Carpiiii @googlenest Hey, were you able to solve the problem?
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Bob Cooper
(@BobFoolery) reported
Does Hey @googlenest do the obnoxious "By The Way..." that @alexa99 keeps annoying me with? I'm ready to trash Alexa if Nest can just take commands and then STFU. Who wants a chattering bot?
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Darren Taggart
(@Dtinc) reported
@googlenest That works fine, but my kids wont remember to say that! Surely the original result is misleading maybe you should get that result removed! Thanks for your help just wanted to being it to your attention!
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Rob Bowron
(@beta_rank_fb) reported
If my idiot @googlenest turns up the temp one more time 30 minutes after I turn it down... Google's math, in their Google assistant, and elsewhere is just getting worse.
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Adam Riches
(@TeachMrRiches) reported
@googlenesthelp have been epic today helping me through an issue (and hopefully resolving it.) Proper customer service.
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Will
(@wlewis3) reported
@googlenesthelp @KasieBrown My nest stated this about three weeks ago. Today was first day I had an opportunity to follow every step to reset, restart, and manually enter with negative results. Please help
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Felix Kuschel
(@Felix_Kuschel) reported
@googlenest I'm using 4 Nest Hubs 3 Nest Mini 2 Google home Mini In my Home the video is Captured on a Pixel 4 XL but same problem occurs of a Note 10+
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nekki
(@nekki) reported
@googlenest Thanks for reaching and didn't get any update from @WEMOcares for 10 hours. @WEMOcares, your customer service is really the worst.
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Kristen
(@zoecharlucy) reported
@googlenesthelp Wanting to check thermostat while away but it has been showing offline almost every time I check. However my internet app says internet is working. What’s going on with our Nest?
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Jeff Williamson
(@iamjeffw) reported
@googlenest I actually haven't purchased the new one (that I was wondering where to place) but I will definitely check in when I do if I need help. I appreciate the follow up though!
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Piyush Kumar
(@pi_kumar) reported
Terrible customer service from @googlenest @googlenesthelp trying to get my Google TV replaced and getting weird excuses from the customer service agent. Can someone from Google help?
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Willis Bretz
(@willisbretz) reported
@TrboMode @googlenest @GELighting I don’t have a Nest Hub, so that may not be the issue. Google Home speaker keeps saying C by GE Seamless is not available. Only workaround is that I’ve been able to add them to the C by GE app, but still can’t use voice commands with Google Assistant. Seems like a GE issue to me.