Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (16%)
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Device Failure (12%)
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App Crashing (9%)
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Website Down (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Melanopolis 😷
(@melanied333) reported
@HrishiHirway @googlenest This happened with my @Apple Mac book air. Hours on with customer service over faulty keys that all of a sudden started repeating after a system update no matter all the trouble shooting. They finally said my only option is to send it in for hundreds of dollars in repair costs.
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TLC
(@ringmeunp) reported
@googlenest It does not happen on another device in another room, both are in the same "group" when the one which has issue, is loosing the wifi, the other one is the other room is still playing. to troubleshoot this issue : I have reset the device.
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TrboMode
(@TrboMode) reported
@NopeNoWayNo @googlenest Did some trouble shooting with GoogleNest and then told this is a problem they are working on a fix for.
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🔵 Mr. Blue 🔵
(@OneKindOfBlue) reported
@HrishiHirway @googlenest I’ve had one for five years and it’s rarely been a problem. However, electronic equipment can be defective for a variety of reasons. I’m shocked that @googlenesthelp didn’t offer a replacement at no cost. 😕
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Nathan Nelson
(@nnelson658) reported
@googlenesthelp my Nest thermostat lost wifi. I've reset my router, reset my Nest thermostat, and all my other wifi devices in that area have no issues finding wifi. Help!
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Hrishikesh Hirway
(@HrishiHirway) reported
@googlenest I think I'm just shocked that we're still in an era where a giant tech company whose product has failed and they've wasted hours of your time on the phone won't just say, "you know, our bad, let us replace this for you." With all we know about the cost of customer acquisition.
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tomnorman
(@tomnorman) reported
@TPLINKHelp @googlenesthelp my Tapo mini smart sockets won’t connect to my google home mini. I’ve followed all the instructions... any help?
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Karl Billington
(@qualeboy) reported
@googlenest Both of my Google Home Max now have an issue, both the same issue, you play music or radio and they stop after a few mins. The Google Home app does not recognise them. When I factory reset them, the app still cannot add them. This is beyond a joke
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Rob Dickson 🇬🇧🇪🇺
(@robdicksonuk) reported
@googlenesthelp I tried to get help using the chat on your website (which states "<1 min wait"), but it says to "try again during support hours". The support hours are claimed to be 12:00 AM to 11:59 PM every day. How do I get support using the website?
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put a gamer in the white house
(@ChoiceCut) reported
@HrishiHirway @googlenest I have a Pixel and would absolutely love to evangelize about them except for the many, many horror stories people have shared about basic warranty repairs. Google is so afraid of committing funds to things that you're in for a bad time if you even need to contact support once
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Duncan Falconer
(@DGFalconer) reported
@googlenesthelp hi folks, my nest learning thermostat has recently stopped charging. Its hardwired to the 12vDC heatlink supply. I've followed trouble shooting guides. It only charges via the USB port from the base or direct to the display. The unit is 11month old. Any help pls!
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Claudia
(@ctofine) reported
@HrishiHirway @googlenest I had a similar nightmare experience with @LGUS and a dishwasher. I feel like we should grow used to such idiocy, but, apparently we keep hope alive for some semblance of genuine customer service. I’m sorry to hear you’re having such a shitshow with them. 💙💙
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Gavin Werbeloff
(@Travel_Buddha) reported
@HrishiHirway @googlenest I’ve been troubleshooting a serious issue on a computer for *18 Months* and I’ve finally gotten to a senior tech who acknowledges it might be a hardware issue. 🤯
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Rhys Morgan
(@f34nor) reported
@googlenest That's not acceptable. Seriously stick a decent engineer on it yesterday. There's no technical, financial, or ethical reason that you can throw some resources at this HORRIBLE problem right now and fix it. Either that or fix Family Link so those accounts can authenticate a .edu
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Penny HEUmer
(@socialsoprano) reported
@GrahamYapp I've gone through @googlenest's trouble shooting page without joy, restarted the thermostat (including factory reset), restarted the router. Currently just getting a "searching" page on the network connection. We've not changed our WiFi settings so not sure why the sudden change.
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Cory Wetzel
(@eidas007) reported
Day 1 of tweeting about how @googlenesthelp is incompetent as **** and stole my money.
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Jon (he/him/his) ✊🇺🇸🌈
(@jonhawkins) reported
@HrishiHirway @googlenest Almost as if quasi-monopolistic control of entire markets is a bad thing!
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Heather
(@CupcakeAnalyst) reported
@HrishiHirway @googlenest Someone hacked into my Nest security camera & locked me out. I had it set up to notify me if the email changed but it didn't - their response? "Well, if stalkers are really determined they're gonna find a way, lol. SHRUG. Not our problem."
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K @ t i e
(@KTesque) reported
@googlenest I just haven't had the time to do stuff. I just changed the name of my playlist to Xmas instead of Christmas as a work around. I'd love to help Google because I have all Google products and like to fix issues. If I have time I'll DM you guys. My two-year-old keeps me busy.
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JuicyFruit
(@JuicyFruit527) reported
I had trouble setting up my new google nest hub. Just couldn’t connect to my wifi and I know NOTHING about this stuff. I contacted @googlenest support via Twitter and they helped me step by step and it finally works!!!!
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Crystal Ramirez
(@CrystalJRamirez) reported
Pairing 2 Nest Audio speakers together & then Bluetooth connection to chromecast causes serious lag in audio to visual 😕 how can we fix this? I was hoping for surround sound, delay bar doesn't work either @madebygoogle @googlenest @CNET
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Hrishikesh Hirway
(@HrishiHirway) reported
I feel like retail customers are pretty quick to forgive a tech issue, or a problem with an order, if they're met with kind, apologetic service. It can even spur on more loyalty! So going this way with it…I mean, what the heck, @googlenest? I don't get it.
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Ari Shapiro
(@WhiskySails) reported
Well that's disappointing. @HrishiHirway experienced what loads of consumers face, and tweeted about it (corporations not responding well to customer service issues), regarding a @googlenest problem. He's since deleted the tweets; my guess is Google gave him special treatment.
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Scott Fotheringham
(@twistedpixel8) reported
@googlenest hey, my outdoor 4K IQ cam is refusing to “save” whatever decisions I make on new faces it sees. It’s just keeps showing me the same ones over and over asking if I know them. Is this a known issue right now?
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Tiger Daddy
(@JichaMan1974) reported
@googlenest I don't think it is the chromecast with google tv that is the issue, but youtube TV it's self. bandwidth here is just fine, but it keeps doing huge buffers, or just stops playing a channel all together.
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chiragsanghavi
(@chiragsanghavi) reported
@googlenest Hello @googlenest I am in US. I use a 2nd gen and a 3rd gen (My other 2nd gen stopped working last year. Some type of optical sensor issue I believe). Both of these are learning thermostat. I am not on newest but have been reading on it in case I need to replace my 2nd gen.
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cLee
(@cleetwit) reported
@googlenest no change whatsoever. My guess is that u r may now be using Google Podcast only, instead of Apple Podcast, and there’s some glitch with Google Podcast knowing THE DAILY is the NYT’s podcast?
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Ari Shapiro
(@WhiskySails) reported
@HrishiHirway @googlenest IMHO, the biggest problem is that your status may help you reach resolution while others are left to continue dealing with their BS
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Другая сторона Земли
(@Yurban) reported
@googlenest So... The problem was solved by my 8 year old daughter. I have two mini speakers paired. I turned off the one that is not the main one. The music from youtube music worked, but the radio did not. Daughter suggested turning on the second speaker - and voila, it worked!
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Distantly Social Rumpole
(@WendellSherk) reported
@HrishiHirway @googlenest @google needs to spin this company off and let it sink or swim on its own. That would be good for both companies and probably improve service. I have trouble trusting them given that they are just a hobby sideline of an advertising op.