Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (14%)
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Device Failure (14%)
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App Crashing (9%)
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Website Down (9%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
 Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in | |
| Doullens |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Arush
(@arush) reported
@googlenest Still need help
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Zahid Ramzan
(@zahid_ramzan) reported
@rom_j_patel @googlenesthelp Hopefully Google are trying to fix these glitches that the Nest thermostat is experiencing! annoying when you have to get up in the middle of the night to manually turn the heating on!
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Aden Elizabeth
(@adenlunceford) reported
Please don't buy a @googlenest My thermostat has had issues ever since I bought it and from the copious amounts of google searches I've done, I'm not alone. Ive been on the phone with their customer service for hours and still have the same problem I started with. Just don't.
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DJB
(@RabiDBadgeR87) reported
@aje4789 @ecobee @googlenest I am an HVAC technician. Trust me, Nests are straight up trash. You would be alot happier with an Ecobee.
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James Schindler
(@jam72007) reported
@googlenest I cannot seem to find contact number for support. I have 5 nest thermostats (at various locations) and when attempting to view the energy history via App and Website, no history is displayed. Obvious from web searches this issue is not isolated to me. ETA on fix?
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Colm Smyth
(@colmsmyth) reported
@Ricker666 @googlenesthelp @Ubiquiti Not yet.... Bit of a pain to take down the network even for 5 mins.... Kids will hunt me down...... Plus homeschool all that and business
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Stan the Bailman
(@stanemly) reported
@googlenest Worst customer support on the planet
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💫Adam👀
(@The_Change_666) reported
@googlenesthelp my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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Perrin
(@perrinrobinson) reported
@googlenest Thanks @googlenest! My chrome cast is working fine on others apps (Hulu, Netflix, etc.) but with @dailyburn the videos either don’t load, or only play for a few minutes and freeze. Problem started about 1 week ago.
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Pam Campbell
(@psoup) reported
@GoogleNest aI have forgotten my Nest password and am not getting an email for a reset. HELP!
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Adso of Melk
(@PalimpsestMan) reported
@googlenest Honestly I think the problem is the Sony TV, but it is hard to be certain without a lot more effort.
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Matt Porter
(@mattporta11) reported
@googlenest The replacement thermostat as we were preparing to move so we took the broken one with us to our new home as we had no return label. I forgot to address this issue. Now, about one year later, again, buy new house, buy 2 thermostats for it. One breaks in less than a year. Nest
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💫Adam👀
(@The_Change_666) reported
@googlenest my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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gbj
(@geoffj67) reported
@googlenesthelp @sk0rp10 I too have this issue. No history since January 20th. I had removed a Nest protect that had expired then. On weekend I removed all Nest products and re-installed. Still no history. I have a 2nd Gen Nest Thermostat.
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Elizabeth Greiner - stay home
(@elizgreiner11) reported
@googlenest Are you ever going to acknowledge there was an outage with the nest thermostat histories? For those of us that had to individually troubleshoot with your service this was frustrating. Glad it's fixed but you could have just announced the outage.
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Kristy
(@KristyKay5) reported
@geoffj67 @googlenesthelp @sk0rp10 Mine is back too without having done anything. Definitely points to an issue on Google's side that they seem to have fixed without ever publicly admitting there was a problem.
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Tom Holder
(@StubbyAngel9) reported
@googlenest Didn't help.
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Victor Law
(@MaverickVictor) reported
Hi @LGUKCare, in the LG ThinQ app I have 2 TVs in there which I can control without a problem. When I linked it to Google Home account it all worked fine until about 2 weeks ago when there was an update by @googlenesthelp to the Google Home app and the LG ThinQ app. Since then in
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Mehdi Rizvi
(@MehdiRizvi123) reported
@googlenest @perrinrobinson Hello @googlenest My Chromecast Is Working Properly But Device Was Not Shown On My YouTube App And Others Application Also? My Wifi Is Also Properly Connect In Same Wifi But Device Was Not Found Shown? Please Fix This Problem?
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Tom Callow
(@au_tom_otive) reported
My @googlenest thermostat 3 is throwing up a W5 WiFi error. Every other device in the house is connected fine, so it’s the Nest that’s at fault. Both Reset>Restart and Reset>Network have failed. Any suggestions?! @googlenesthelp
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Paul Roberts
(@PaulCRoberts) reported
@au_tom_otive @googlenest @googlenesthelp Good luck with that (& getting any help). Took me weeks to get response, had to send unit back then heard nothing, had to chase repeatedly before new unit arrived
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Albert
(@Albert93274987) reported
@googlenesthelp So not only my IOS app is not displaying my heating history for January, but after resetting the Nest 3rd gen, it suddenly discovered that my room temp was actually 1 degree centigrade lower than previously displayed. WTF? It’s a global issue.
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DOMINIC ODISHO
(@Cirocwithice) reported
@googlenest I had to remove it because it stopped working and was very buggy, I reset the bulb, redownloaded hue Bluetooth app, Switched it off, updated and so on
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damn it!
(@2Disabled) reported
@sundarpichai after my @googlenest thermostat broke, it was professionally installed by professionals, I contacted @googlenest and they wanted to trouble shoot. They wanted to swap wires but wouldn't be responsible if my system burned up. Oh and it was still under warranty.
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Adso of Melk
(@PalimpsestMan) reported
@googlenest Powered everything down, powered back up nothing.
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Queen✨
(@falyajx) reported
The camera I got for my house ******* sucks.. and their customer service is just as trash. @googlenest y’all suck.
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Dave3997
(@Dave39972) reported
@googlenesthelp GoogleNest has fixed the issue.
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Lean
(@Lean80159623) reported
@googlenest Well, that wasn't really my question. And hiding personal stuff is actually possible via recognition & personalization. The problem is: the calendar shared with all people I also share my Home with gets hidden too if I turn personalization off. Is there a workaround for that?
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Dave3997
(@Dave39972) reported
@googlenesthelp Both are Gen 3. I saw that Nest is aware of the problem and working on a solution. It's not just me with the problem.
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Ann Howarth
(@AnnLHowarth) reported
@googlenesthelp Like many others I’m not getting any history on my nest app since 21st January. This is an inconvenience as the change of weather means I’d like to keep a closer track on my energy usage. What is the problem?