Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (57%)
• App Crashing (15%)
• Device Failure (9%)
• Online Features (8%)
• Website Down (8%)
• Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Oak Lawn	App Crashing	1 month ago
Morton Grove	Device Failure	2 months ago
Boston	Device Failure	2 months ago
Federal Way	Device Failure	2 months ago
Riverside	Sign in	2 months ago
Barnet	Device Failure	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Warwick Kirk (@Warwick_GB) reported 13 seconds ago

  @googlenest is there an intermittent service issue atm please?

• 
  Domenic (Italian Christmas Donkey) (@WGGPapaDom) reported 2 minutes ago

  Absolutely love when my @googlenest shits the bed out of nowhere when it’s single degrees outside. Useless support articles are zero help and they haven’t been updated in easily 5 years. Can’t wait to get rid of them.

• 
  Staccato (@scgerber) reported 3 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle

• 
  KariArayot כארי (@KariArayot) reported 4 minutes ago

  Since @Google tookover @googlenest the service is garbage.

• 
  Barron (@mobn28) reported 5 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  Stephanie George (@GeorgeStep18720) reported 10 minutes ago

  @looplunchrun @googlenesthelp I got help from Sylas_techz1 when this happened.

• 
  brn (@Von_der_Land) reported 12 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.

• 
  Dawgged (@DawggedSoftware) reported 13 minutes ago

  @zerohedge @googlenest @Google You realize websites have security measures when someone does failed login attempts right? Imagine how many people tried the login after the initial screenshot...

• 
  Financials 4 me (@Financials4me) reported 14 minutes ago

  @madebygoogle #GoogleNest down all morning. What is the official reason and estimated resolution?

• 
  BlessedInGod (@Overcomer2090) reported 14 minutes ago

  Something wrong with Nest app. It's a lengthy outage or google is purposely disabling Nest app. #nest @googlenesthelp

• 
  UB (@theubeing) reported 15 minutes ago

  @googlenesthelp please help me my email account recover please Google

• 
  Kelly Smith (@4kellysmith) reported 17 minutes ago

  @googlenesthelp My landlords installed one and they/I don't have a user's manual. pls help.

• 
  Nigel Hobden (@NHNTweets) reported 18 minutes ago

  @googlenesthelp I'd prefer to keep this public so others can learn from the issue, the simple fact is Google have dropped the ball on the Hot Water side of the options in Home, scheduling isn't possible whether new or existing which makes it absolutely useless to switch form Nest to Home

• 
  The Handlebar Gamer (@RSDCDN) reported 20 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!

• 
  Lufifi (@lufitoom) reported 20 minutes ago

  @googlenesthelp @YORKIE007 Fix your status page ffs.

• 
  OperationalGoon (@OperationalGoon) reported 21 minutes ago

  @googlenest who's the idiot at Google that absolutely ruined the Nest with this Gemini crap? Absolutely horrible, it has completely ruined my Nests. I won't be buying any more Google products unless you roll this **** back. Everyone is complaining about this, everywhere.

• 
  Alan Neveu (@AlanNeveu) reported 22 minutes ago

  Hey @googlenest have not been able to sign in using Nest un/pw for 36 hours. Everything okay over there? Also cannot migrate to Google signin because they requires Nest signin during migration.

• 
  Wayan Lee (@lee_wayan) reported 22 minutes ago

  @googlenesthelp @looplunchrun This is wrong… not working for me too

• 
  Shaggy Scurge (@ShaggyScurge) reported 22 minutes ago

  @googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards

• 
  Jayjose (@Jayjose4) reported 26 minutes ago

  @googlenesthelp @looplunchrun Still down. Not working

• 
  Dominick A. Scarfogliero (@dominick4233) reported 26 minutes ago

  @jp2e @verge @googlenest Oh isn’t the smart home fun! I currently only use Google Home, would adding Home Assistant to the mix help them talk to each other?

• 
  Prabhnoor Singh (@Prabhnoor0007) reported 26 minutes ago

  @googlenesthelp @suzfly Hi. I need help with my nest thermostat

• 
  Jordan (@jordank925) reported 27 minutes ago

  @googlenest Why is your **** down? Reddit confirms this is all over North America.

• 
  Phil Humphris (@PhilHumphris) reported 36 minutes ago

  @googlenesthelp So Google any news on the @BBCSounds problem or are you just not interested!

• 
  Bryan Davis (@brycdavis) reported 37 minutes ago

  @Google @googlenest Nest devices are trash lately....Please fix

• 
  Jimmy (@jimmy071125) reported 40 minutes ago

  @googlenest After your Gemini update to Google home everything is slow and broken. I ask for the weather and it gives me the weather for New York City. I don’t live in New York City. Asking to play Spotify seems impossible for Gemini. This update is terrible.

• 
  Raymond Snijders (@rsnijders) reported 49 minutes ago

  @googlenesthelp I don't have a Radio section under Services in the Home app. Could that be because i'm in the Netherlands? Anyway, it's a TuneIn problem i think. Even when i cast from the (working) TuneIn app on my phone, i get the same notice that the station isn't available in my country.

• 
  abhishek gupta (@guptab02) reported 50 minutes ago

  @googlenest it is really sad to see.. Google doesn't provide any support for damaged nest devices after warranty period.. And there are no stores as well who can look and fix it..

• 
  Packetologist (@mikeroche) reported 55 minutes ago

  @googlenesthelp The First Alert SC5 alarms are an utter piece of **** compared to the original Google Nest Smoke/CO2 alarms.

• 
  Prince Adam of Eternia (parody) (@GlendaleBorn) reported 56 minutes ago

  Google Nest thermostat is such a POS product, I fkn hate it. App never works right and support won’t help. I regret buying it. I thought Google would stand behind their products, but no. $280 wasted. 🖕 @googlenesthelp