Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (58%)
• App Crashing (15%)
• Online Features (9%)
• Website Down (9%)
• Device Failure (7%)
• Errors (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr. Bill Davis (@Dr_Bill_Davis) reported 6 minutes ago

  @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

• 
  Eric Simpson (@ericjaysimpson) reported 11 minutes ago

  @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???

• 
  Luise #muddyankles 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈🇺🇦 (@luise_g) reported 12 minutes ago

  @googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UK… wholly pointless and VERY annoying, exceptionally poor customer service … I’m sure Google has loads of useless excuses though …

• 
  I didnt vote for him (@BirdChayser) reported 13 minutes ago

  @yashar Isn’t this the EXACT thing that AI should be used for? It shouldn’t require a ******* subscription. It SHOULD be monitoring for this kind of **** and alerting authorities. It would be great at it. @googlenest This should be your shining moment but instead you’re too greedy.

• 
  UB (@theubeing) reported 13 minutes ago

  @googlenesthelp please help me my email account recover please Google

• 
  PigwitFade (@sixseven7156) reported 16 minutes ago

  @zerohedge @googlenest @Google I think you got alot of people trying to sign in. Maybe they do that to any account seemingly getting attacked. Hopefully you get in!!

• 
  Teah ❤️⛹🏽‍♀️ (@LuvAndBball) reported 17 minutes ago

  @googlenesthelp hello! I have a friend in need of assistance with his nest thermostat. Could someone help!?

• 
  jason coyne (@thelongback) reported 18 minutes ago

  @googlenesthelp hey, I am trying to get help with a Google nest which is still under warranty that is faulty. I go warranty checker and confirm I'm under warranty and submit a claim. It just says "refresh this page and try again. Sorry, there was a problem with the form" help!

• 
  Carlos Moreno (@carlitosjmoreno) reported 18 minutes ago

  @googlenesthelp Hello, I'm having issues with my nest thermostat. It doesn't connect to wifi. I tried all the troubleshooting suggestions but no success. Can you please help me out? Thanks.

• 
  Lufifi (@lufitoom) reported 21 minutes ago

  @googlenesthelp You might want to update your service status. Thousands are reporting not being able to connect via app or login. Reddit and Downdetector going crazy.

• 
  Jordan (@jordank925) reported 21 minutes ago

  @googlenest Why is your **** down? Reddit confirms this is all over North America.

• 
  Shaggy Scurge (@ShaggyScurge) reported 25 minutes ago

  @googlenest why in ******** does my thermostat have a schedule that I ******* deleted yesterfuckingday?

• 
  brn (@Von_der_Land) reported 31 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.

• 
  🐐 (@MultigunFun) reported 38 minutes ago

  @zerohedge @googlenest @Google maybe all your federal offenses trying to hack it triggered a shut down

• 
  Lisa Jensen (@oneofmany654) reported 39 minutes ago

  @p_e_a_c_e5566 @MAGABarbie317 @googlenest Sure that's why the CW didn't try and get any as they did in the Guthrie case... John was killed inside the house and then they threw him outside like trash.

• 
  Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported 39 minutes ago

  @status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp

• 
  Barron (@mobn28) reported 44 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  johnnycadillac (@johnnynocannoli) reported 46 minutes ago

  @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

• 
  h0tr0d 🇺🇸 (@h0tr0d9) reported 54 minutes ago

  @googlenesthelp why cant I schedule my thermostat in 30 min increments ? You are costing me a lot of money for a simple fix.

• 
  K. A. (@kamyar1389) reported 54 minutes ago

  @googlenesthelp @SmithCLC have issue with my thermostat, not connecting to wifi, I've reboot the modem, reset the wifi on my nest device, still can not find the wifi to connect. Any idea how ro fix the issue?

• 
  M A X 1 3 8 2 .com (@MaxModz1382) reported 54 minutes ago

  @zerohedge @googlenest @Google Probably blocked it because the amount of sign in attempts 🙄 Don't blame them

• 
  the cro. (@verygonenotsoon) reported 56 minutes ago

  @googlenesthelp @googlenest #google #nest fix the app. It’s not working. Unreliable.

• 
  brn (@Von_der_Land) reported 56 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  Phil Humphris (@PhilHumphris) reported 57 minutes ago

  @googlenesthelp So Google any news on the @BBCSounds problem or are you just not interested!

• 
  Bryan Davis (@brycdavis) reported 57 minutes ago

  @Google @googlenest Nest devices are trash lately....Please fix

• 
  Robert E. Loser. (@Gargen123) reported 57 minutes ago

  @zerohedge @googlenest @Google I’m sure people constantly trying to login didn’t lock it or anything. Come on.

• 
  Phil Humphris (@PhilHumphris) reported 57 minutes ago

  @googlenesthelp I've done all that, even had your support team access my smart speakers to check they are working ok & have updated firmware & there is no problem. Now today no radio stations work not even @tunein

• 
  Jared (@Jared4692002) reported 1 hour ago

  @googlenesthelp Tried that… “You must sign in before contacting a support specialist. Please sign inand then refresh this page.” THE PROBLEM IS I CANT SIGN IN!!! What’s plan B.

• 
  John&Neen (@john_bingman) reported 1 hour ago

  @googlenesthelp @madebygoogle Nest down, I’m not the only one complaining

• 
  BlessedInGod (@Overcomer2090) reported 1 hour ago

  Something wrong with Nest app. It's a lengthy outage or google is purposely disabling Nest app. #nest @googlenesthelp