Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Website Down (21%)
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Online Features (13%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Naked Techie 💻
(@naked_techie) reported
@Phil_S_UK @BenGreenwood999 @googlenesthelp Same here. Internet access is fine. Primary device powered off and on but the Home app still shows it as being offline.
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David VanCuran
(@djvc6972) reported
@googlenesthelp Need help with my nest pro. Stopped receiving internet signal. I have two, the one downstairs still works fine. Did troubleshooting and reset still not seeing networks
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp No, within eight hours of first discovering the issue, it was back to normal operations. Mostly it was an inconvenience for a few hours, but not enough information at the time to know if I was looking at a new "normal" state.
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David Anderson
(@dzanderson3) reported
@Phil_S_UK @googlenesthelp Same issue on my end... It's a google problem.
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
@Phil_S_UK @BenGreenwood999 @googlenesthelp I have also woken up to the same issue.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp Some 4-6 hours later everything was working again. (After I posted my note.) This is the first note I've seen that anyone noticed I'd posted. (Which I'm actually OK with, but if there was some sort of an outage, information on it would be nice.)
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Wyze
(@WyzeCam) reported
@googlenesthelp @rusty0101 Thanks for the handoff! We identified a temporary issue that could cause commands sent to lighting and power devices to fail last night. Things should be back up and running now - @rusty0101 would you mind giving things one more try?
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Phil S
(@Phil_S_UK) reported
@googlenesthelp OK, I have reinstalled the app, without success. I have also checked my wife's phone and this also reports that the network is offline.
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Naked Techie 💻
(@naked_techie) reported
@googlenesthelp According to the notification on my phone it went offline at 9am GMT.
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MaFt (Not Matt, ever!)
(@MaFt) reported
@googlenesthelp It says "Unable to save settings". If I then kill the app and restart it then Cloud services is still on. Already restarted the network twice to no avail. @kidscomicsmore is having the same issue at hers too.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@DaveSchmarder @googlenesthelp @WyzeCam At a guess, there was an API update on one side or the other that caused a problem that they fixed later in the day. Might have simply been that both agreed to the change, but someone was behind the other in implementing.
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MaFt (Not Matt, ever!)
(@MaFt) reported
@googlenesthelp Everything seems to be pointing to an issue at your end.
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Adam Miarka
(@adammiarka) reported
@jp2e @googlenesthelp Ha...we had this with Paw Patrol and Fire TV devices so it's not specific to Google! Could never fix it.
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Lev Becker
(@lev_becker) reported
@BenGreenwood999 @googlenesthelp Same here, my devices are connected but the app says that my network is offline.
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Marco Luthe
(@Saphod) reported
@googlenesthelp BTW: This issue applies to all devices and seems app-related. Please fix. Thanks!
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MaFt (Not Matt, ever!)
(@MaFt) reported
Anyone else use Google/Nest WiFi and constantly being told the network is offline even though literally everything works on the network?! Seems to have started yesterday from what I can tell. Restarting network made no difference. @googlenest @GoogleUK
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Ben Greenwood
(@BenGreenwood999) reported
@googlenesthelp @Phil_S_UK Same here. The app or something is broken as actually everything is fine. I have a 3 point google WiFi mesh.
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Ben Greenwood
(@BenGreenwood999) reported
@googlenesthelp 09.04 this morning I received a notification that nest WiFi is offline.
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J.T.Y.-Y. 🇪🇸
(@Ysasmendi) reported
@googlenesthelp @EYFSBen Same here, except my phone is not working on wifi
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Jon
(@JBickerton86) reported
@Phil_S_UK @googlenesthelp I having the exact same issue right now with mine
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David Anderson
(@dzanderson3) reported
@MaFt @googlenesthelp Loads of people are having the exact same issue today (including myself). Something is wrong on @googlenesthelp side not ours. It's been an issue for me since 8:30am today (UK).
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Lightbody
(@lightbody) reported
@Phil_S_UK @googlenesthelp Same problem here, happened at the exact same time too.
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Lightbody
(@lightbody) reported
@BenGreenwood999 @googlenesthelp @Phil_S_UK Same issue here too.
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Diggariffic
(@daviegonzalez) reported
from
Milwaukee, Wisconsin
@googlenest what is the point of having “smart” products when you don’t stand behind them. The worst part is for 2 weeks I have been getting the run around. Just replace the defective product.refund the money you were so quick to collect.
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RisingToTheTop
(@LiquidBalloon) reported
@googlenesthelp @madebygoogle I am cold. 20 degrees outside/ similar inside my house. Nest thermostat STILL not working. Gone through troubleshoot, spent $$$ on techs and still issues. Chemo patient in the house. I need this fixed now. Case ID: 1-0073000032060. @bbb_us defect
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Phil S
(@Phil_S_UK) reported
@googlenesthelp I received a notification at 0830hrs GMT indicating that my network was offline. It was / is not, and all devices remain connected to the internet including Nest Cams etc. I have tried rebooting both the modem and each of the WiFi Points but the app stills reports as offline 🤷
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Chris Turner
(@cbturner) reported
@googlenesthelp Battery version. It just reads Offline in the Nest app. Unfortunately I usually don't notice for three or four days when it happens.
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MaFt (Not Matt, ever!)
(@MaFt) reported
@googlenesthelp UK. It's a Technicolor router in bridge mode connected to Nest WiFi (no change in 18mth). 1 other Nest WiFi, 2 Google WiFi in the mesh (4 in total). All working correctly except for Home app reporting network is offline and a few settings not working as it thinks it's offline.
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Lightbody
(@lightbody) reported
@EYFSBen @googlenesthelp Same issue here. Suspect everyone's affected.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp It would be nice to know what the issue was for the next time. I'd already shut down lights for the night, a few hours later went to get up and the GE bulb I have worked, as did the non-WYZE switches and bulbs, but the Mini's all complained that they couldn't talk to WYZE Home.