Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (18%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Sign in | |
 Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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DeMops
(@mops_de) reported
I have error when trying to connect Philip hue to google assistant, also “something went wrong”, what can I do @googlenest
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Mostly Peaceful Rioter
(@LibSelfOwns) reported
@googlenest This seems like a functional error. As if the chromecast doesn't realize it's in use and is going into standby mode. I'll try reinstalling, but I just got this 3 days ago, so I doubt that's the issue.
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naeb🎄
(@naebD) reported
@googlenest Just seems to be a problem with devices like my Pixel and the Nest (and at other times my TV) talking to each other on the wifi
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Michael
(@Realt3rp007) reported
@googlenesthelp Hello. I am having an issue with my nest thermostat. Unit no longer sees any WiFi & I get a w5 error. I have current firmware, reset the device, reset my WiFi several times, and tried to connect to different WiFi. WiFi has failed. Help please.
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Robert Bushell
(@Gadgetboy1980) reported
@googlenesthelp Yes, I too have seen your DM reply. Best to continue the conversation there, we wouldn't want the whole of Twitter to see the fact that no-one has looked into my issue since raised it back in August....5 MONTHS!!
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Rose Ann Haft
(@RoseHaft) reported
@lolitataub @googlenest Who is a mutual to try to ask him to calm down?
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Sofie
(@EtSofie) reported
@HiveHomeUK @HiveHelper So fed up with your system. Over the past 2 weeks, it's been offline several times A DAY, leading to no heating for hours! No point in home technology if it doesn't work. Thinking of switching to @googlenest as it's so rubbish. 😡
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Anthony Peters
(@Quickbeam_) reported
@googlenest Hey google, sure im trying to re-connect my philips hue account with my google home account and after various troubleshooting continue to get the error message " couldn't update the settings, check your connection" do you have any additional troubleshooting steps?
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Adam Daniel
(@mooneternal_) reported
These cameras arent even 2 months old and we are having technical difficulties with the nest cameras going offline all the time @googlenesthelp
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Daan Damhuis
(@daandamhuis) reported
@googlenesthelp I'm trying to change/remove my Google Home "Houses" to start fresh, but I can't remove it. It keeps saying, "Problem with connecting to the cloud". Even renaming a House doesn't work.
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naeb🎄
(@naebD) reported
@googlenest it could be a problem with the phone, because before I had the Pixel phone it worked fine with a non-pixel android phone.
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Paul Lunt
(@LuntPaul) reported
@googlenest My nest thermostat won’t connect to the WiFi all of a sudden (WiFi working fine with all other devices) and none of the reset routines work. After some research, I read that there is no fix for this? Can that be right?
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IPNetGeek
(@IPNetGeek) reported
@googlenest Suddenly my Thermostat says it cannot connect to wifi. Literally every other nest product we have here can. Internet has been restarted and everything else reconnected. It also complains time is wrong. I set it but loses after a restart. Help!
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Bacarumble
(@bacarumble) reported
@googlenesthelp is your chat online not working? Every time I go to submit it tells me something went wrong but doesn’t actually tell me what went wrong 🙄. I’m getting really frustrated with these products! I need to get in contact due to the THIRD failure of our IQ outdoor 😠
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Paul Ogdin
(@paulogdin) reported
@googlenesthelp hello my nest shows up a fault W5 and will no longer connect to my WiFi..please help I have tried everything on the help pages
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Jacko
(@jackoduker) reported
@googlenesthelp I have powered down the battery one; build a new connection true the app after deleting all the devices
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Adam Daniel
(@mooneternal_) reported
Not to mention none of this is actually my problem but its for my mom. Like wtf are you trying to pull on customers like this @googlenesthelp #dobetter
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Gilberto S
(@kiewic) reported
@daveandpenguin @googlenesthelp Mine got broken too, cannot connect to WiFi anymore. I called Nest support, but unfortunately this $250 thermostat only has warranty for 2 years. I’m in the third year, so I’m out of luck.
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Adam Daniel
(@mooneternal_) reported
Also Seth from @googlenesthelp You were absolutely no help
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Siva Namasivayam
(@nsiva) reported
@googlenesthelp You guys are lying. nothing has been resolved @sundarpichai. and support is pathetic. Looks like kindergarten kids have hired to resolve the issue and if it way past their bed time, they wont reply for 2 days.
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Anthony Peters
(@Quickbeam_) reported
@googlenest unfortunately these steps haven't worked, i have now tried on both the android and ios google home apps, on the android app when trying to link it states almost instantly the same error message >>
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Sofie
(@EtSofie) reported
.@HiveHomeUK So fed up with your system. Over the past 2 weeks, it's been offline several times A DAY! No point in home technology if it doesn't work. Thinking of switching to @googlenest as it's so rubbish. 😡
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Atiqul Hussain
(@ATZ007) reported
@googlenest and reconnecting the Nest Mini to WiFi every few days is absurd. Nest Mini only cost £35... I shouldn't have to spend so much time and effort on this. First person I had a chat with said it'll be replaced if it happens again, yet I had to spend more time on this issue.
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Karl Billington
(@qualeboy) reported
What a load of junk Nest Cams are. 3 months and still no fix for iPhone app crashing. Support are useless and never provide an update unless you take to Twitter. Not the support I expect. @googlenest #googlenest
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Connor 🔍👀
(@McConnortock) reported
@googlenest Actually no this is a distinctly Peacock issue, my other apps usually work with varying degrees of dependability
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DugLop Resists
(@duglopresists) reported
@googlenest this is absolutely pure 100% bullshit for the 5th time in 7 days my TVs are not available and the funny thing is one TV won't do anything and the other TV Google says sorry such and such TV is unavailable and yet it still controls it this is bullshit Google get your **** together
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Vuong Pham a bit salty. Doing the needful
(@digital_kungfu) reported
@RobSteele @googlenest Totally cool. But too bad the kids also have cellular antennas.... :-)
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John Hogan
(@The_Hogans) reported
@googlenesthelp Can you help me please? My internet network has been cut off and will not be available for the next 3 days. Will my Nest thermostat still work as I need heating and hot water
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Amie
(@Ami301789) reported
@Google @googlenesthelp Is there anyone that can help me with a Pixel 4a purchase?
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S
(@turtle9377) reported
@googlenesthelp Worst customer service and product ever. I have been working with support since last FRIDAY. No resolution.