Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Taz
(@tariqfilms) reported
@googlenest when you try and watch recorded video on the app, it does not play. You just see a still. The app is so bad.
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Jed Weeks
(@jedweeks) reported
from
Baltimore, Maryland
@raushel @googlenesthelp Was this resolved for you? Many other folks having this issue including me.
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Justin Hall
(@tekdrudge) reported
@googlenest Things are working again. I guess it was just an issue that morning. Thanks for checking.
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Dan Wood
(@w00ds13) reported
@googlenest Since the issues this week my Hub Max has been in a constant boot loop. Reset many times and always get ‘Problem Connecting to the Cloud’ during the Google Assistant, Music, Video setup sections.
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nick winsingh
(@nickcindy1202) reported
@googlenest Hello, I bought the cast in April and like since the beginning i had problems with it. The cast wont connect to phones mostly sometimes it works (1 time a month) and keeps saying wifi problems even tho i tried 3 wifi networks still same problem.. Resetting dont work either .
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Adam T
(@AJBeaks) reported
@googlenest Just tried, there was an update for the Hue app, but after updating and restarting I still get the same error
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Michael
(@michaelv50211) reported
@googlenesthelp @MICKYIMP Having the same problem been going on for 2 weeks now. They say offline in the app just they still function with Nest Guard. I can factory reset the detect and add it back it will show online but will eventually go back offline but still function when open or closed.
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carmelo
(@akk9897) reported
@googlenest Pulsing yellow lights on my router. Which is saying there is a network error. I contacted my ISP they said that my modem is connected to the gateway and that I should contact you for help with the router. Thank you
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carmelo
(@akk9897) reported
@googlenesthelp Pulsing yellow lights on my router. Which is saying there is a network error. I contacted my ISP they said that my modem is connected to the gateway and that I should contact you for help with the router. Thank you
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micky
(@MICKYIMP) reported
@jedweeks @michaelv50211 @googlenesthelp I was told today that by a senior advisor that they were disconnecting and other people were having the same issue. They should be testing updates properly before being released now. Seems like widespread issue.
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Michael
(@michaelv50211) reported
@jedweeks @googlenesthelp @MICKYIMP Did that happen last Tuesday? Last week everything went offline. Nest secure, Yale locks. I called support and they made me connect the nest connect to a hot spot,factory reset the locks and the secure and once connected change the wifi on the connect back to my home network.
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Rik D'huyvetters
(@RikDhuyvetters) reported
@googlenest Yes, it works, but response times are terrible, can take up to 10 seconds for the device to react, where before the outage it used to be much faster. It varies a lot.
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Jed Weeks
(@jedweeks) reported
from
Baltimore, Maryland
@googlenesthelp @MICKYIMP Having same issue also. Threads all over reddit and twitter about it. Google sending replacements out (mine on the way) but others saying replacements they got are having same issue. Seems like software bug.
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Jed Weeks
(@jedweeks) reported
from
Baltimore, Maryland
@michaelv50211 @googlenesthelp @MICKYIMP Yes, last Tuesday. And I reset everything and reconnected everything until it went offline again tonight.
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Claire Broadley
(@clairecircuit) reported
@googlenest The beet resolution would be to get a Nest Pro out to fix it, which you've said you won't pay for. So I'm going to have to set up oil radiators on timers for my kids this weekend because they're waking up at 5am. I just wish you'd give me a refund.
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🅀🅄🄰🅂🅂🅈™
(@quassihollic) reported
@googlenest Hey there 👋 Problem occurred when the google server died for a moment. Everything is running normally 👍 👍
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Swapnasheel S
(@SSwapnasheel) reported
@googlenest I got the new nest thermostat. It worked fine before. Now its not working via google assistant at all. Google assistant keeps sending me tabs on how to setup the thermostat. Its very irritating at this point. There are no updates to install either.
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AndrewPranoto
(@AndrewPranoto) reported
@googlenest Hi Google don't worry i switch to other network and it connects to that network now. Will get back to you if the problem still happening
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Atljagfan
(@atljagfan) reported
Is @googlenest down again? WTF?
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micky
(@MICKYIMP) reported
@michaelv50211 @googlenesthelp Yup same issue I here I went through the whole process and they keep going offline
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Dr. Leigh George
(@LeighGeorge) reported
Hi @googlenesthelp my google nest wifi is constantly disconnecting no matter what I'm doing (working on my laptop, surfing, video calls, etc.) It's become completely unreliable and disruptive. I know many others are having the same issue. When will this be resolved? Thanks!
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Jake
(@SnakeyJakey2) reported
@richproduce89 @googlenest Mine is offline as well today. Have been DM'ing @googlenesthelp but so far they haven't admitted there's an issue.
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Jake
(@SnakeyJakey2) reported
@googlenesthelp Correct. I've tried the obvious thing to reboot the camera but the fact that the settings in the web interface don't stick makes me think a problem on your end.
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Derek Jen
(@DerekJen) reported
By far the worst smart product i have purchased is the nest protect smoke and carbon monoxide dector by @googlenest I bought it to help save energy but instead its killing the environment and my budget because it consumes crazy amount of battery. I'm gonna sledgehammer it soon.
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Karl Billington
(@qualeboy) reported
Hey Google. I’ve been spreading the word about how bad the Nest service is. Quite a few people now are going with competitions. I’m glad I’ve helped them make the right decision and avoid your useless service @google @googlenest #nest #google #googlenest
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B
(@coyoteman5) reported
@googlenesthelp hey why in the hell are my camera’s going offline then coming back on then another one going off line then coming back on ever since Google has taken over it been a hassle and by the way the only thing running on my internet are the cameras 😡
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Nidhi
(@nidsnid) reported
My Google Home Mini just died. It wont start up. Tried everything like restart button etc @GoogleIndia @googlenesthelp Can anyone help?
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scaryuncledevin
(@scaryuncledevin) reported
@googlenest Why is there nothing in Google Home or the Assistant that can simply tell me the names of the two things it thinks are offline? If there is one device offline it would tell me that, but anything more than one becomes a guessing game.
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Martin Bannister
(@mrtn_bannstr) reported
@googlenest Both Google homes have been reset recently due to a different problem & my router has been rebooted due to unrelated connection issues. I have problems with the assistant on my phone when I'm out in my car using mobile data. It's not an issue with my set up, ur assistant is broke
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Dan Wood
(@w00ds13) reported
@googlenest It is about 3 metres away from the router with a good signal shown when connecting the device to WiFi. No network changes recently. Tried rebooting router and also tried setting up from my phone hotspot with the same cloud error.