Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Sign in (31%)
-
Device Failure (23%)
-
Online Features (15%)
-
App Crashing (15%)
-
Website Down (15%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
Device Failure | |
 Hagerstown |
Device Failure | |
 Guayaquil |
App Crashing | |
| Novi |
Device Failure | |
| Olympia |
App Crashing | |
 Balham |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Thomas Kane
(@tommyk57) reported
@googlenesthelp no Wi-Fi connection on nest, but other devices can connect. Help?
-
Rob
(@Rob18913361) reported
@googlenest why are you thermostats so bad!!! Mine is constantly offline and can’t be controlled by the app!! Tried everything to resolve and every day it is the same!! Sort it out please
-
selena 1997
(@sbeams) reported
@googlenesthelp I just got off the phone with your customer service and they couldn’t help me. Basically told me to buy another nest thermostat 👎🏻
-
Dan Kessler
(@dkessler31) reported
@googlenesthelp It’s stuck in a reboot loop. Starts to boot up, locks up and then restarts. Saying it will be back in a bit. Based on what I see online it’s a faulty battery. The new one I had to buy to heat the house is working perfectly fine so we know the problem is with the unit
-
JJ Johnson
(@JJ_Wayne_J) reported
@googlenest of all days, my thermostat quits responded (wifi W5 error) during a ‘generational freeze’. This is the 3rd replacement in 1.5 years. Don’t buy them.
-
John Meyer, AF4JM
(@af4jm) reported
@googlenesthelp 3rd gen... I use 'em like set it & forget it and love it with a couple exceptions... this issue that started since I tried to turn on Nest Renew (only to find I get billed at constant rate, so doesn't help)
-
NM
(@naresham) reported
@Google @googlenest Also, If there is no 'for <day/date-time>' at the end of the command then everything after the word Alarm is a Label and as always, the next question from the speaker is 'ok, for what time' Please fix it asap. Its long due 😰
-
Pixel Preet
(@pixel_preet) reported
@josephradhik They did the same **** with @googlenest
-
Dan Kessler
(@dkessler31) reported
Temp: -6, Wind Chill: -40’s. Google Nest decides this is the perfect time for the battery to die (apparently known issue) and @googlenest says sorry we can’t help you. So glad I paid so much for the stupid thing just to have to buy another since it’s already installed 🤬
-
Theo Bennett
(@Theo_Bennett_) reported
Hey @googlenest instead of telling me my furnace may be broken, how bout just remind me to update my app? Seemed to resolve the issue immediately. I literally have 7 followers. You’ve been put on blast blast.
-
Chronic12-34
(@34Chronic12) reported
@SNAFU_Sara @googlenest Be careful with these. I switched my whole house and now regret it because 3 went bad and Google has a 2 year warranty policy and if it’s one day over that, they REFUSE to warranty their product. I went up two levels in google, still got told to bad. Im done with google products.
-
John Meyer, AF4JM
(@af4jm) reported
@googlenesthelp 2 other missing features (unrelated to this issue)... (1) 2-zone unit support (i.e. don't try to run fan only downstairs while cooling is running upstairs, because it's the same unit so cooling is on)... (2) Nest Away should support multiple phones because few people live alone
-
Theodor Heiselberg
(@sukkerfrit) reported
@googlenesthelp please fix the problem with casting to speaker groups. This feature is as stable as the pease in the middle east.
-
Michael L
(@theTURT_22) reported
After tonight you couldn’t pay me to ever use @googlenest ever again. These things are TRASH!
-
Andrea Marshall
(@Ang1681) reported
@googlenesthelp my heatlink has stopped working error H71, no power or lights showing so cannot reset
-
Cvalenx
(@cvalentinex10) reported
@googlenest It’s ben a good 2 years now, this is still a problem when is it ever going to be fixed. (Probably going to be a hardware issue idk but maybe a recall and new replacements?)
-
Dan Kessler
(@dkessler31) reported
@googlenesthelp The ultimate problem is that there is a known battery problem and it’s gonna cost me full price to fix it.
-
William Gaylord, MD
(@Doctor_GWill) reported
Turns out when weather gets below -4F your @googlenest doorbell turns off. Never thought I’d have this problem
-
kj
(@Kjerstinism) reported
My @googlenest acting up during a winter storm is the worst. This is already a replacement one I've had for some years.. however the same problem from last time just started. I've had to charge it multiple times. Wtf
-
selena 1997
(@sbeams) reported
@googlenesthelp You guys should have a 5 year warranty on your nest thermostats. Having one fail in only 3 years is terrible.
-
Mrs L
(@thelionandsnail) reported
@googlenesthelp had an email from Nest telling me my heat link had failed (after just 1yr!) & that they’d replace for free. No engineer turned up and it’s impossible to get through to someone who can rebook. I can’t wait any longer. What do I need to fix this myself?
-
PM -
(@Mitsa7Pm) reported
Hey @hydroottawa , U push the NEST thermostat but after 18 months, ours won’t connect to wifi , dead battery @googlenesthelp is saying the issue is ours, suggesting my HVAC breaker was off (it’s winter here) Reconsider the promotion. 👎🏼
-
Adam Ray
(@adamhray) reported
@googlenest you guys have the worst customer support I have ever encountreed. i do not recommend any google home products
-
Casper Chang
(@GIGIGUN) reported
@googlenest Today, the end of. 2022, I still encounter this problem.
-
talon
(@its44Talon) reported
@GoogleNestHelp Like many others, the wifi stopped working on my Nest Thermostat. I spoke with customer support and the steps did not work. I asked for a supervisor to contact me. No one has reached out in several weeks. I really need someone to help me fix this. Thank you!
-
Joey Ricard 💎
(@Joeyricard) reported
@googlenest I’m still perplexed with how bad your app is… we’re in 2022. 1. let people manage subscriptions in the mobile apps, 2. Let people choose the time zone they want on their cameras, stop forcing it. It’s annoying.
-
Shawn
(@macneys) reported
@googlenest Hey Google Nest, I have one Nest Audio and one Nest Mini. Both devices have been malfunctioning at stop. They can’t be stopped completely but continuing play the same radios after a while. I have received three replacements. But the same problem exists. What‘s wrong?
-
Alyssa Lee
(@thisisalyssalee) reported
Coldest day of the year and the Nest has a 🙃🙃 system issue 🙃🙃 Does anyone have a thermostat they like?? The @googlenest is the most annoying.
-
Jen
(@msgreenjeans) reported
@GraceMahoney26 @googlenest We had the same problem, called emergency heating company- they said it’s always nests, they won’t install them anymore. Our heater is fine. The best is the problem. They’re installing a new thermostat now.
-
Joshua Wright
(@joswr1ght) reported
@flakpaket @googlenest I just got a Nest (Display-3.7/Backplate-5.26/S 6.2-27) and I'm having problems where eco keeps turning on even though I've turned it off. It seems like if Nest doesn't detect motion, it decides to turn temp down, despite my telling it not to do that. 😡