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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (19%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Balderston
(@LBalderston) reported
@googlenesthelp our Nest thermostat (3.0 version) has been offline and not able to find any network. We have gone through the restart steps with WiFi and with the Nest several times with no luck. Our WiFi shows all devices in the area and it doesn’t see the Nest signal at all.
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🍎 #LFGM 🍎
(@DcMasta85) reported
@googlenesthelp Looks like its out of warranty (Bought & Installed in July 2020). It appears that's the reason my order was cancelled. Just searched on Google and looks like this is a very common issue (probably a defect). I guess I'll start looking for an alternative solution/doorbell.
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B
(@not_stopp1ng) reported
@googlenest @SantanaSamuels Mine says offline when I go to app…says online on thermostat
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Amanda Oleski
(@AmandaOleski) reported
@googlenesthelp my husband & I have spent almost 3 hours on calls w/ your customer service & sent numerous emails back & forth, trying to resolve a doorbell camera issue. No answers - it’s been almost 2 weeks. I call & I’m back at square one. This needs to get fixed.
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be the void
(@become_nothing) reported
@googlenesthelp hello! My Google nest will not connect to wifi! Just started happening... Everything else in my home is working. Did basic troubleshooting. Nest can't find network at all! Any help???
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Highest Grades
(@Buginian) reported
@googlenesthelp I don't need help. I need a fix, which I doubt any amount of DMs will fix.
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parojo
(@parojo12) reported
@tez_hyd @googlenesthelp I have the same problem, just started today.
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harvcsj
(@harvcsj) reported
@googlenesthelp I have spent two days on the phone to you to try to find out why I can’t upgrade my nest aware subscription. I keep getting passed around and no one cares. Why is your uk login for nest aware subscription not working. My nest cam battery is useless without a sub.
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Have tried tapping to edit/adjust the existing value. Have tried deleting/recreating schedules entirely. Once deleted, you can't recreate with new values. Have tried on 8 different Nest cameras, and they all have the same issue. Multiple users on Reddit reporting the same issue.
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Christopher Denson
(@coolchris951) reported
@googlenesthelp Hello. I am having network issues (won't find / won't connect) with my nest wifi thermostat. This has been an ongoing problem. All other network devices work as expected. Can someone please help me ?
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Tyler Yasa
(@TylerYasa) reported
from
Chicago, Illinois
@googlenesthelp AND it doesn’t have 24/7 video?! @googlenest y’all made a trash product man. Sending this crap back. All of your competitors have you beat on this...
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mtzlblk
(@mtzlblk) reported
@googlenest My Chromecast Ultra, Home Mini & Nest Hub all integrated fine. Cancel Gsuite and stop paying? Probably not, but I will at least look into options. Dump Nest Thermostat and eat the $230 I paid for it? Probably..and post several low ratings with reviews to help people avoid same
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Matt B
(@measurecheck) reported
@googlenesthelp The Nest iOS app logs me out about once a day. It seems any time it has trouble loading it gives up and logs me out. Very frustrating.
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Mahmoud Abdel-Fattah
(@m_abdelfattah) reported
@N_Peart @googlenest @jmwein I have the same issue, with YouTube Premium and Nest!!
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Alex
(@AlexPetringel) reported
@googlenesthelp well i might searchfor the guarantee to get it replaced because i think it's a hardware problem
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Chris Ortiz
(@ChrisJOrtiz) reported
@trabernlaw @googlenest We’ve come in and thought we left our backdoor wide open (we’re bad at locking it) so I’m guessing this isn’t her first time. We’re more upset that she’s on the table (a big no no). :)
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Andrew Hunting
(@AndrewHunting1) reported
I have never had a more terrible customer service experience than what I just experienced with @googlenest hours of troubleshooting, no solutions
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Christopher Denson
(@coolchris951) reported
@googlenesthelp This has been a persistent issue
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tej
(@tez_hyd) reported
@googlenesthelp Hi Nest help, My Nest Thermostat is disconnected and unable to find any networks since two days. I tried restarting and resetting and all possible options but it still couldn't find any networks to connect to wifi. Could you please address how to fix the issue?
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Sandra
(@drsanjci) reported
Please do not buy @googlenest thermostat, we have ours 2.5 years, wi-fi chip is gone, and they do not offer any help nor replacement since warranty is only 2 years?!?! Problem with chips is well documented but they don’t care.. Not recommend them at all!
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tasneem n choudhury
(@taschoudhury) reported
@googlenesthelp I am disappointed to learn that as I pre-ordered the Nest Doorbell, there was no offer for free nest mini included. I only saw this offer in the UK today on your store. Also, I was slow on the uptake that it doesn't have a speaker and that you need a nest mini.
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Alex
(@AlexPetringel) reported
@googlenesthelp it's the white lds. they're blinkin as same as they are searching for a device, but the problem is that it's not responding neither to the microphone push button so I can't reset it at all.
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Ciprian
(@cipnt) reported
@GoogleNestHelp Why do you still not support #OpenTherm when multiple Nest thermostats are used to control multi zone heating? Not supporting a digital communication channel between thermostat and boiler is not "smart" at all. This is a software issue, why hasn't this been fixed?
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Ryan
(@saint0r) reported
Apparently @googlenest Google Nest has a bug that keeps changing my A/C temps on it's own, moving the temps to 90. Zero fixes online. Support doesnt have a fix and seems shocked by this issue, despite numerous complaints of this same issue online everywhere.
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Curtis Bowman
(@cbowmanaz) reported
@googlenesthelp About a week ago our 1 year old 3rd gen learning thermostat got a wifi error and since we haven't been able to get it to connect again. We've tried resetting our router / access points / thermostat to factory defaults. Removing / adding to the nest app.
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Tyler Yasa
(@TylerYasa) reported
from
Chicago, Illinois
Hey @googlenesthelp can you help me understand why the “Nest” doorbell isn’t compatible with the Nest app? Also, is there seriously no way to make the camera landscape??? How quickly did you rush this through product development? This thing blows...
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp I’m on iOS 14.7.1 (iPhone 12). I’ve not tried reinstalling the app, but given the number of others reporting this issue, I don’t anticipate that will resolve it. I have logged in via the web and was able to set schedules there. That’s a sufficient workaround for the time being.
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ian
(@martenIRL) reported
@googlenesthelp Still not working. 😣
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Martijn Wieringa
(@Joe_ZuCK) reported
@googlenesthelp It's not an issue. You could implement it as a feature. Let us choose from different themes (ringtone). I was used to the old one and suddenly I hear another theme I did not choose and can't alter.
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marie
(@maries_twit) reported
@googlenesthelp I don’t think I need the help anymore, I’ve got it to work somehow