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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dave
(@XBetadogX) reported
@AirParrot using nest hubs and max can connect to multiple hubs and Chromecast no issue but nest hub max disconnects after a few minutes if connect to more than 1 at a time it eats up system resources on PC. Any ideas? @googlenest
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𝔍𝔞𝔪𝔢𝔰 𝔚𝔯𝔞𝔦𝔱𝔥 🎃
(@jrronimo) reported
@DontBuyNest @googlenest They did replace it, and the replacement works. But of course the 2nd one I have has the same issues... and I got them both for free. It's just not worth it, though I do wish Google would recall them. It's clearly a hardware issue.
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#beintheconversation with Mary Long, @iGeopardy
(@marykslong) reported
@Pytlicek @googlenest Google Nest is terrible honestly: their products don't even connect with wifi. But the concept is there. You could use another infrastructure than they do. Their signals are bad.
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Jordan Gilroy
(@JordanGilroy) reported
@googlenesthelp It’s the nest learning thermo and it’s positioned halfway between the main router and a Wi-Fi point – both of which are nest. It’s been working fine up until now and I’ve had it months. All other products can find and connect to Wi-Fi fine so the thermo is the issue.
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Nest Learning Thermostat Adapter
(@dropairs) reported
from
Nerima-ku, Tokyo Prefecture
@googlenesthelp the led light is blue. it is blink very slow. it is near the router and my phone. so i think it is not the problem of the wifi signal. the nest app just can not access the bluetooth. so it can not go the page of the SSID list.
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christina millner
(@leafgirl28) reported
@googlenesthelp my Nest eLearning Thermostat lost Wi-Fi connection a frlew days ago. I have resest device mutliple times including factory and have restarting my router. Still no luck. My doorbell is connected with no issues. Any idea what the issue is?
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TL Moore
(@tom1tc) reported
@googlenesthelp i have opened my Thermostat E new out the box this morning and the device doesnt power up when plugged into the mains. Any help?
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Prakul Sairaha
(@PSaiLuvTravel) reported
@googlenest @googlenesthelp Got nest thermostats last yr & I got power adapters recently. The tech installed & didn’t worked. called the support & was told if thermostats were manufactured in 2020 those have issue but google won’t replace as they r out of warranty #googletrash
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Stefan
(@Creepy_Reality) reported
@googlenest hiya i got a nest mini speaker, its online but shows as offline in the app I have done a factory reset and set it up on both 2.4 and 5ghz and rebooted many times It appears online untill i add it to my house Anyway i can fix this?
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Capz
(@c4pz) reported
@googlenesthelp please assist in resolving my thermostat issue. constantly showing “offline” in app despite several restarts and router restarts. this has been happening for weeks now.
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ascii
(@nastyascii) reported
@googlenest Terrible customer support. I bought Google nest cam 4 just about a month ago before moving and cannot connect to my new wifi. Removed device, deleted device history, factory reset cam, no customer support articles. Nothing works. What a waste of money.
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Ldn_ Button
(@HarleyButtons) reported
@googlenesthelp have removed all phone numbers and online chat support…wonder why? My thermostat has broken for the third time, still not getting any help from google
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ascii
(@nastyascii) reported
@googlenest @googlenesthelp 🧵 1/2 nest cam has been terrible after only a few days of usage. then support asked me to dm them here where they take forever to respond. at first, the cam seemed good - until it wasn’t…
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Carmen Pérez
(@Carmenlp56Perez) reported
@googlenest Having problem connecting to outdoor cam and doorbell
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Carmen Pérez
(@Carmenlp56Perez) reported
@googlenesthelp Problem logging in to my outside cam and doorbell
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Rewdster
(@Rewdster) reported
@googlenest my Nest Learning Thermostat won’t find any WiFi networks. I’ve reset device twice, removed from account, tried re-adding to account. It won’t add to account now and still can’t find any networks to finish installation. Please help. I’ve done all troubleshooting.
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David Lowes
(@DavidLowes17) reported
@pbplumber @googlenest Happened to me the other day in Leicestershire being begged to help get the heating back on which I did.Even assisted getting through to Google only to find that boxt we’re making a visit . Why even be a so called nest pro as they are now in bed with boxt .
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Nest Learning Thermostat Adapter
(@dropairs) reported
@googlenesthelp @googlenest I'm having resetup issues with Nest Cam Indoor on IOS - NC023.I moved house. I deleted the Camera from the old house. It worked well before. Support site form useless and chat function isn't working. It seems the bluetooth is not working Any ideas?
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Michael Jones @ BFVR Labs
(@Moike_the_Squid) reported
from
Santa Clara, California
@HuygensCassini1 @googlenest @Google I used to work at Google, so I literally know what building to tailgate someone into so I can walk up to the Nest team and say, "Hey, WTF?" but I would hope it would never have to come to that.
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bumpiT.. All love No Hate
(@bumpit13) reported
@googlenest horrible UI on schedule, when you are going to fix this.. it’s been crappy for years! #thermostat #energy #Google.
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zwee
(@duyn9uyen) reported
@googlenesthelp Nest thermostat has continue to go on and offline for the last 2 years. What is going on? Both my thermostats do this. Tried the troubleshooting guide and it only fixes temporarily.
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Janet.
(@ping311) reported
@googlenesthelp Hi! It started just this past week and all system tests show normal. It was lighting up about every 20min last night. I'm hoping its just a glitch and not a ghost! 👻
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Jimmy Miloseski
(@dimitarmilo) reported
Where’s the setting to turn off responses on my @googlenest speakers? I never want to hear “ALRIGHT TURNING ON OFFICE LIGHT” blasting back at 2:30am. I can’t turn speaker volume down because it’s also our white noise machine. #dumbassistants
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J Lupercio
(@jalhtx) reported
@googlenesthelp Thank you, @googlenesthelp for helping me fix the issue I was experiencing!
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Todd B
(@Tbean1978) reported
@googlenesthelp Stand behind your product and improve your warranties. A $300 thermostat shouldn’t die after 4 years. The base plate is the obvious problem yet you won’t send me a replacement because it’s out of the 2 year warranty? Be better!
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Nest Learning Thermostat Adapter
(@dropairs) reported
from
Nerima-ku, Tokyo Prefecture
@googlenesthelp it is same when I use the website login. by the way the Nest hub time is correct.
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Don't Buy Nest Products
(@DontBuyNest) reported
@DanShike @googlenest Agreed. Don’t let them fool you. you’ll get the run-around for 6 months and won’t have it resolved. look at all the forums of people with the same issue including us. I suggest we team up for a class action lawsuit #dontbuynest #googlenestsucks #suegooglenest
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LOLmets
(@crackers8199) reported
@googlenesthelp my account seems to be frozen, can't see live view (spinning circle) and can't access previous 5 days. i need to get a clip from saturday off the server before it expires shortly...help!
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Sameeran Das
(@sameeran_das) reported
@googlenesthelp my nest thermostat gen 3 showing error not able to find wifi network. I bought it june 2022. I have tried reset network and reset all settings nothing worked.Please help
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Mike Bolitho 📶🏜️
(@NetEngMike) reported
@CaNerdIan @googlenest Forced integration into Google Home which is garbage.