Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (18%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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John
(@John85754737) reported
@googlenest replacement nest thermostat worked fine for months .Today dropped wifi and will not find any networks. Same issue as old thermo. spent many hours over many days in June before you sent a replacement. I have restarted,reset,entered wifi name/pw. Help!
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Ahmad Sajid
(@ahmadsajid1989) reported
@googlenest @SonyLIVHelps Tried reinstalling app many times.. Looking forward to get some help from @SonyLIVHelps thanks
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tfaires
(@tfaires2) reported
@googlenest I have tried to get my nest WiFi to stay connected with all the forum’s suggestions. I will be throwing this $300 system in the garbage today and buy something that both works and has some actual customer support
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David Kelly
(@davidhkelly) reported
@googlenesthelp how can the hot water show “off” on the app at a moment when it is set to on per the schedule ?? Have had nothing but trouble with this so far
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Abraham Williams
(@abraham) reported
@googlenest Youtube and CBS apps worked without issue today. It's a Chromecast Ulta. After restarting the Chromecast and foreclosing Disney+ app it started working again.
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byWilliamLeigh
(@byWilliamLeigh) reported
Nest WiFi does NOT work. I’ve exhausted all options and resources to rectify the problem to no avail. @googlenesthelp can you please send me a replacement unit.
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Ahmad Sajid
(@ahmadsajid1989) reported
@googlenest Sure, but from my understanding it's problem from the app side. Because I can cc with Netflix or from any other apps.
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Xanthe Dawson
(@xthecurlywurly) reported
@googlenest help! Two kids under 5 and no heating and it is cold! The heatlink of the gen2 thermostat is not connecting despite a factory reset and pulsing blue lights! Helppppp! No idea what we do next, we can’t heat out house and in the uk in winter....
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Melody Catchpole
(@MelodyCatch) reported
@googlenest my learning thermostat has stopped working after just a couple of months. Flashing green light but blank screen. I’ve tried resetting it as suggested but nothing works. Help!
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Anthony Pham
(@ant_ny97) reported
@googlenest I’m having trouble with connecting my two accounts. Followed all the steps but instead of connecting my nest home and google home. It’s making a new home each time. #TechSupport
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Paul 〽️ Cleaveland
(@PaulCleaveland) reported
@googlenesthelp When I try to set the audio output to the Vizio soundbar, it says "Default Speaker could not be set". It appears multiple users have had this issue based on the screenshot I provided in my initial tweet.
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Angie
(@TauntannAnn) reported
@googlenest I have tried that it says command error
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Gautham
(@engeetham) reported
@googlenest Seriously? You don't even consider that your loss of service and inability to produce video recording for the period when your service went down, isn't worthy of a discussion? It's not so much the $ that's important here. Your brush off, is taking your customer for granted!
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bob
(@xCael) reported
@googlenest and fyi, once in a while it will work after reboots and all that, but as soon as you close it and open it again it stops working, everyone having that same issue. I suggest you use your own google search and you will find out this is a wide spread issue. get on it pls
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bob
(@xCael) reported
@googlenest Everybody is having the problem not just me and I have no issues with casting any other app to any other place lots of complaints about this on reddit nobody can get Amazon prime to work properly even after uninstalling and re installing
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HairCutsDontLie
(@HairCutsDontLie) reported
@googlenesthelp My door bell failed and was replaced under warranty. I have the Gen 1 Nest Aware for $50/yr. I contacted support and told me the only option is to cancel my subscription and subscribe to the newer plan for the replacement which costs more. Terrible policy!
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Mag Mitchell
(@MiVidaBonita) reported
@googlenest I have an iPhone 8 Plus, I have also reset the nest mini completely which hasn’t solved the issue.
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John Howie
(@johnabhowie) reported
@googlenest Just noticed a half hour ago. All other Nest devices are online. So the issue looks to be with the thermostat.
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Nik Jovanovic
(@jovanik21) reported
@googlenest your website chat function is not working. Need help with Google nest wifi product selection for my unique situation. Please help!
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Andreas Rolén
(@andreasrolen) reported
@googlenest When saying "resetting" what I mean is that the error screen shows up i.e. "your Chromecast faced an error" or whatever it says, then it reset. Yes that's how it is setup. No recent changes to the router no..
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Nathan Vance
(@NathanVance1) reported
from
Trophy Club, Texas
Really tired of my @googlenesthelp thermostat showing offline in my app when it shows that it’s connected to the network on the actual thermostat. Previously was an intermittent problem, but now has been doing this for 3 days straight
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Eddyc85
(@Eddyc85) reported
@googlenest I've had issues with Chromecast for awhile but this particular issue has been going on for a week and it's right by the router.
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Alan Garratt
(@garratt_al) reported
@googlenest Thanks for replying! It’s right next to the router and it’s been doing it since I got it back in September. It just says “help I can’t find the wifi”. I can’t reconnect it in settings, I have to reset and set it up from new
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Maheshshaha
(@ShahaMahesh) reported
Really bad experience. Look like known bug of faulty network card which does not allow to connect to WiFi and do not recharge later. See sevaral complaints over the net. #googlenest
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sandie
(@sandiek) reported
@googlenest yep. Never touched it. I just realized it did eventually stop, but I had the same issue last night. I'm trying to find another tv app with a livestream to test to compare. Far as I can tell it only shows up when casting (as opposed to native UI)
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Jeremy
(@kleppejm) reported
@googlenesthelp Nest thermostat E lost WiFi connection and will not reconnect - “No networks found yet”. Bought in May 2020, issue started shortly thereafter. Tried resetting WiFi (home and on nest) and reset the nest itself. No luck. Hope you can help!
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DC in Detroit
(@DC_in_Detroit) reported
@googlenest It didn’t actually. I was on with help again tonight because search on Google TV just isn’t behaving right.
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Nathan Vance
(@NathanVance1) reported
from
Trophy Club, Texas
@googlenesthelp Hi, I am in the USA. This has been going on for a year. I’ve fixed it before by doing a hard reset on the advice of your support before, but it only worked for about a month before the problem intermittently popped up again
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bob
(@xCael) reported
@googlenest done over and over along with everyone else that has the problem. its the app, it needs to be fixed. everyone knows that except you guys it seems
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Federico Martin
(@FedeMartin79) reported
@googlenest Hello I notice poor WiFi speed on 2.4 GHz band connected device (laptop, smartphone various brand and os). This will happen an all my 2 Nest router and 1 nest point with voice. On 5Ghz band it's all fine. 2 H2D 13099.94.9 & 1 H2E 229149. Thanks