Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (16%)
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App Crashing (10%)
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Website Down (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
App Crashing | |
| London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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friedeggsum
(@friedeggsum) reported
@googlenesthelp I am an authorized user for my nest camera on the app. I enabled email notifications. I noticed I am receiving the email notifications and not the master user. How do I fix that?
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
Hi @googlenesthelp! I switched two rooms (bedroom and second bedroom) and renamed their corresponding lights. It shows ok in the app but when I give a voice command it always toggles the second bedroom light on/off never the "bedroom" light, no matter what I do. How to fix?
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp Nest Learning. I just did my research and the code is w5. Apparently your organization has been aware of the faulty hardware issue. This cannot be corrected (hence why attempts have failed) i need a new thermostat immediately
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RC
(@colozoline) reported
@googlenesthelp my Nest thermostat says it's offline on the app. On the unit itself it says it's connected on wifi. The Nest sensors and Doorbell are working fine on the app. Did the usual reboot, reconnect and no help
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Tom Hernandez
(@tomsniper) reported
@googlenest @SantanaSamuels I am having the same issue with my Nest thermostat I got it 2 weeks ago, and I am getting tired of that. In the app shows offline, but it is online it self. I don’t think is a wifi issue, because I have smart lights, several google nest screens and a roomba.
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RC
(@colozoline) reported
@googlenest my Nest thermostat says it's offline on the app. On the unit itself it says it's connected on wifi. The Nest sensors are working fine and displaying the proper temps. Did the usual reboot, reconnect and no help
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Tim Tranter
(@Hg80UK) reported
@googlenesthelp been waiting over 22hrs for you to process my ticket. Heat link isn't working, have no heating! To make matters worse it happened while all at home due to my child testing positive for COVID! Really upset with your poor support and lack of empathy in this matter.
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CAA
(@CAAnderson20) reported
@googlenesthelp just had a nest representative try and assist technical issues on my nest protects. Told me he couldn’t help and disconnected call. Is this the customer support google provides? What a joke.
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Nathan Eddy
(@nathan_eddy) reported
@googlenesthelp Hi. My Nest Heat Link seems to have completely died (no lights at all). Can you help?
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RC
(@colozoline) reported
@googlenesthelp And the web app says the same thing that it's offline
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp The problem is I make changes on Google Home and on Tuya but Google Assistant won't sync the new information even if I use "sync all devices" on each and every Google Nest Hub / Speaker. I'll try the power cycle to see if it helps.
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DPawsonGas
(@DpawsonGas) reported
@googlenesthelp problem with a nest stat. Doesnt click on and no green flame on heatlink. Works on manual button and stat acknowlages its on manual when button is pressed.
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Manuele R. Pennisi
(@FaintlightWolf) reported
@googlenesthelp want to report a really bad case that is still going for a faulty 3rdGeneration heatlink:so far I have been harrassed by a SeniorAgent,and been lied by a Manager(that apparently can't manage his day to day schedule).What can I do? Dealing with this since Saturday
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H O W
(@henrysview) reported
@googlenesthelp My Google Nest door bell has gone offline and will not come back online. Please help!
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Eric Rinaudo
(@NYCGuy1327) reported
@googlenesthelp hoping that you can help. I have a two year old hardwired Nest Hello doorbell which inexplicably powered off two days ago. I’ve checked everything but can’t seem to get it to power back on again.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I can control them using Tuya App (they're mostly from LSC) and I can also control them using Google Home's interface on my phone. Voice commands are the ones that seem to be broken and Google Assistant always thinks I am operating the Second Bedroom even if I try to...
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Scott Golonka
(@scottdg) reported
@googlenesthelp I am having trouble with my heat. The furnace turns on but there is no air blowing out through the vents. If I put the fan on manually it blows out cold air. I opened the furnace and confirmed it is lighting. Wondering if it could have anything to do with thermo.
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Cory
(@Bytor) reported
@Google @googlenesthelp @googledevs It's nice that your Home Minis use #IPv6, and all, but when the IPv6 tunnel goes down, they don't switch over to #IPv4 automatically and become pieces of junk.
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp I’ve been experiencing an issue with my thermostat for over three weeks. It refuses to connect to the wifi and it’s in the same room. I have TVs cellphone laptops nest doorbell ring and they’re all connected however the thermostat refuses to. I NEED HELP!🤬
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Also, sometimes I buy and return a device I didn't like, Google seems to keep some phantoms hidden and complain from time to time device X or Y isn't found, but it's not listed for me to remove so I keep getting those error messages.
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Osk
(@Osk84397552) reported
@madebygoogle why am I not getting notifications about my cameras being offline? @googlenesthelp #nestaware
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp I will likely delete my entire home and start from scratch but I felt you needed to know this needs to be fixed since I will only solve my personal issue but your platform will stay glitchy.
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Manish Kumar
(@ManishK60499795) reported
@googlenest I had a problem with my recent purchased nest doorbell battery, it has been 3 months and no help from customer. Your customer service is pathetic! reference your case number is 0-9729000031263 Looking forward to hearing from you.
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Michael Chandler
(@MikeChandler01) reported
@googlenesthelp when servicing your UK customers please employ people who understand English. Hopefully then your service levels will be acceptable and you can resolve my nest thermostat issue rather than me constantly calling and getting no where. #2ndrateservice
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steelgrooves
(@capitaltechno) reported
@kris_roge @GELighting Sorry to say but your Google Home is the real problem. Been using C by GE for years and connectivity issues always rooted in @googlenest so called made for Google’s BLE module. 🙄
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MamaMia
(@Nyxie420) reported
So my nest recently stopped working. It worked fine until the recent update. Now it's unable to connect to any network. It gives me the error code /w5. I've tried all steps to attempt a fix. @googlenesthelp Please help my heat isn't working and it's getting cold!
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Retro Zapper Gene
(@Andre_Cook_Jr) reported
@googlenesthelp my thermostat won't connect to wifi anymore and keeps changing temperature to really cold or 90 degrees before the wifi issue. I've fallowed all of the troubleshooting steps please help
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Eric Rinaudo
(@NYCGuy1327) reported
@googlenesthelp There is no light at all. It’s off. It’s worked with no problem for 2 years…I’ve tried checking the wires and manual and powering down and restarting the breaker it is on. Everything powers back on but the doorbell
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crazyray™ since 2001
(@therealcrazyray) reported
@googlenesthelp 3 units. Gas-Hot Water & AC. Worked fine for 3 years. Now one is giving me n72 and only AC works. Unit has clean wires (checked, stripped, put back into place). Said next has a c-wire, voltage is constant and not an issue.