Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (19%)
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App Crashing (7%)
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Device Failure (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Pierce
(@mattspierce) reported
@googlenest Thank you for the response. If you look at my Twitter history and Google support forums you'll see Google has made this claim several times. Is there a time frame for this issue being fixed?
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Jimmy Taylor
(@consentfactory) reported
@googlenest The problem isn't the Nest -- it recognizes children's voices just fine -- it's that @youtubemusic has age restrictions that @GooglePlayMusic didn't have.
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DipsB
(@Ndola19) reported
@googlenest Hi,thx for your reply. Yes, I get the option and that's how I reconnect it. #GoogleHome app tries to connect, but I need up set it up as new device. Hope we can sort this issue out. Already tried online chat option so you are last hope.
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Matthew Tang
(@matthewtang83) reported
@googlenest It's not only Google home but assistant around all platforms... My phone, both Google home kept telling me there's issue. I can cast music or control the loudness through my phone without issue. Just seemed that Google assistant gave up on me. So no voice control 😭
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Courtney
(@cmerrifield) reported
Hey @Google, @googlenest when you update your Nest Hub Max and it disconnects Yale locks, your entire Nest security system and your Smoke detectors….you would think you might want to publicly acknowledge that instead telling us to reboot, yet again. Worst. Service. Ever.
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Matt Pierce
(@mattspierce) reported
@googlenesthelp @madebygoogle So you've decided to end the experiment with Home Max. Are you planning to fix the latency issue before you turn down support?
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ZAmfi
(@alexzamfir) reported
@samanth28660481 @googlenesthelp I have the same issue. Tried to reset both thermostat and heatlink but got the same H71 error.
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micky
(@MICKYIMP) reported
@michaelv50211 @googlenesthelp Smh this is terrible for a home security system to be like this.
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david nico
(@davidenico) reported
and if the argument is they're terrible looking as to be a deterrent, thats nonsense, you need up close hidden cameras that can actually identify perps. @LOREXTECHNOLOGY @ArloSmartHome @googlenest
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Dave the Boy Scout
(@davetheboyscout) reported
@googlenesthelp Hey there - I’ve had my Nest about a year, and today it disconnected from my WiFi and will not find the network again. I went through all of the steps listed on the community, and I know my WiFi is fine - help!
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Kimberly
(@kimchampagne) reported
@googlenesthelp Not an issue on my iPhone. The schedule goes full screen there.
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Karl Billington
(@qualeboy) reported
55% of people on Amazon give Google Nest 1/5 stars!!! Terrible!! They have no customer services. No complaints process, no arbitration or legal options. Abysmal! @googlenest @Google @nestsupport_uk #nest #google #googlenest
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Karl Billington
(@qualeboy) reported
@googlenest @google @nestsupport_uk TOMORROW I WILL BE CONTACTING TRADING STANDARDS to report Google’s defective products, zero support, terrible customer service, I will be getting my money refunded from you #google #googlenest #nest
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MindyNeves
(@mindy_neves) reported
@googlenesthelp It’s technically not offline...green light is on and I’m receiving motion and people notifications
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Daddy Shark 🦈🧜🏿♂️
(@LagosJedi) reported
The @googlenest mini speakers are the worst don’t waste your money ....... caveat emptor
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Kimberly
(@kimchampagne) reported
@googlenesthelp Yes, I think this issue started after the last update.
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dewell johns
(@dewellmj) reported
@googlenesthelp did yall fix the problem with Bluetooth randomly disconnecting when paired with phones? Or is this still a on going issue?
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Jamie Cashin
(@va3jme) reported
@googlenest Hey both myself and a friend are having the same issue.... asking google assistant to set a timer is not working. A third friend has no issues. Google responds "I think you want to set a timer, is that correct"... saying "yes" results in "Sorry, I don't understand"
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Brianna
(@hippielunatic) reported
@googlenest I think there first time I noticed an issue was around 1 pm eastern today. All Homes and Minis (and I have, well, A LOT) say variation of "yo, there's a problem, try again soon."
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Dr. Leigh George
(@LeighGeorge) reported
@googlenest several weeks ago and it's gotten progressively worse. I have made no changes to my network settings and even tried rebooting the entire system but the problem continues. Google Nest is literally unusable for me at this point because it is so unreliable. I am extremely frustrated
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Michael
(@michaelv50211) reported
@MICKYIMP @googlenesthelp They only show offline in the app. They are still connected to the nest secure. This is something on nests side that they caused from the firmware update in the Google WIFI
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NakedFaerie
(@NakedFaerie) reported
@hippielunatic @googlenest it was worldwide news 3 days ago and they are still blaming us, the end user for their fault. We dont need to reboot or reset or even update, they need to get off their asses and fix the problem.
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samantha mullen
(@samanth28660481) reported
@googlenesthelp thermostat has suddenly stopped communicating with heat link which now has no lights and error h71 on thermostat. House is freezing and not happy
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Alex B.
(@AlexBosck) reported
@matthewtang83 @googlenest Same here. My nest minis, hubs and phones not working with voice activating. Casting music from spotify app is ok. Assistant is acting weird on all my @madebygoogle devices.
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Brianna
(@hippielunatic) reported
@googlenest System of devices has been in place for at least a couple of years, I think. Never had an issue last this long, or past my basic troubleshooting before.
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Luke Fry
(@Spooky_Luke) reported
@googlenesthelp My Hello doorbell stopped giving a video feed. Error NC009 (15.5) shown constantly when trying to setup after a reset at the point where it tries to add to nest account (Never had a nest account) I have done all of the steps detailed in support documents. #help
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Keir
(@KGravil) reported
If anyone is thinking of getting a @GoogleNest audio speaker, my advice is don't. They're horrifically glitchy and can barely make it through two songs before announcing an error.
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NakedFaerie
(@NakedFaerie) reported
@Ndola19 @googlenest its NOT your device thats broken its googles system is down. Has been for the last few days. My google hub max is just white screen so getting screen burn with this outage. Hope they will replace it as its just white for 2 days now.
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Dr. Simon Spence
(@macinfoirl) reported
One of the worst products I have bought for my home is a Google Nest camera. It has a badly designed, slow app, a subscription-only service to look back at your own camera recordings, and it frequently cuts out. @googlenest
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Sad Cosmic Arthropod 🌌🦀
(@cannibal_queer) reported
@googlenest thanks, I'm saving everything in order to reinstall, I'll let you know if the problem continues! thanks for your help!