Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (23%)
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Online Features (18%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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🏳️⚧️ Quique 🏳️🌈
(@SEnriqueBecerra) reported
@googlenest @googlenesthelp I am having sound trouble when playing content on HBO MAX through the chromecast, and I get the same issue when Dolby Digital Plus content from netflix is displayed. It’s like a static sound, any idea what could it be?
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Thomas Habets
(@thomashabets) reported
@googlenest could you please push a firmware update to fix the broken wifi on your devices? Thermostat and Home Hub refuse to connect to the quite valid UNII-3 channels in the UK.
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Brian
(@joker47man) reported
@googlenest WTF did you do to routines?!?! ALL of my customizations to routines were just wiped out in the last 24hours! Undo what you changed
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AndyWatson@hachyderm.io
(@andrewwatson) reported
@googlenesthelp I'm in the US. It's a learning thermostat. It's a network issue because other devices have had to be reconfigured. The Comcast modem is giving them 127.0.0.1 to use as a DNS resolver.
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Paul
(@paulscheib1) reported
@googlenesthelp your app is dogshit. I have to sign in on average once a month.
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Alan Howard
(@agberg13) reported
@michaelperrigo @googlenest I've never had that issue with them. One thing I wish the smart displays would change (I also have Lenovo) = I'd like to have the curated art or whatever photo I choose remain fixed, instead of the on-screen photo changing every few minutes.
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Roger
(@rogermi64508482) reported
@googlenesthelp Hi, I have a 3rd gen Nest. The Heatlink has literally just stopped working. The radiators are still hot. No lights on the Heatlink and I have checked that it is receiving power. Apparently this is a known issue. How do I get a replacement Heatlink sent to me?
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Kevin Walker
(@KevinWa90365045) reported
@google @googlenest Nest stat failed. 2° & wife with MS is freezing. Told to contact BOXT. £89 to diagnose problem, they know it’s heat link won’t budge. Ive tried all ways to contact Nest but like all the tech giants you can’t contact them unless you’re buying
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Brian
(@joker47man) reported
@biancasmalley @madebygoogle ALL of my custom routines have vanished and Google fails to create new ones. You guys have something broken on your end. @googlenesthelp Don't bother asking users. Look at what's wrong with your infrastructure first.
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Sarah
(@sarahisoverit) reported
@googlenesthelp No doorbell is not ringing. Have tried to restart the doorbell and took it apart to try to fix the wire and it works for a little bit after I do that but then it stops again and it’s probably been doing this for three weeks now
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michellekl 🌻
(@michellekl) reported
@googlenesthelp I am in the US. As of a couple weeks ago, my doorbell goes offline for about 30 seconds to one minute immediately after a doorbell press. Then the doorbell regains online status. The video footage is lost from being offline immediately after the press. Our doorbell is hardwired.
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francis joseph
(@a_comonMan) reported
@madebygoogle why my #nestthermostat is having issues every month and the only solution I get from support is to do a replacement, where they send a defective piece again . It’s like living in the streets with #GoogleNest worst customer experience
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Krystal
(@Krystalita92) reported
@googlenesthelp when will the chat feature be available for help? All day it states chat support is not available- it’s been 3 days
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fotosbyterry
(@fotosbyterry) reported
@Abigailj0618 @googlenesthelp Go through the process with the Twitter help team. I had two Nest thermostats, that were out of warranty, exchanged at no charge. It was all done so smoothly and promptly. Frankly I was amazed. Good luck!
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Erwin Yi
(@erwinyi) reported
@googlenest why is the night vision so bad on the 2nd gen wired cam is placed in a corner? The 1st gen nest cams had no problem. How far away from the corner does it need to be? A warning or a guide would be nice. Instead of drilling holes and finding out it’s unusable at night.
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Paul Leahy
(@paul_arthur007) reported
@googlenesthelp Hey there. having issues with my thermostat- followed all troubleshooting steps but it will not find my network. Please help
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***** waddles MA, LLPC
(@TheHealingHun) reported
my nest thermostat is broken soo i have no heat until the replacement is installed and honestly this is soooo unacceptable @Google @googlenest
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cynvicioustm
(@cynvicioustm) reported
@Google @googlenest @googlenesthelp finally hit the final straw to switch us to Amazon fully.After over 1k of cameras don’t work and are unreliable, now I got a yr auto-renewal w/ no reminder and it renewed today and they won’t refund- products don’t work and bad support exp. 😭
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Venture Crapital Liar
(@Talenteduser) reported
@googlenesthelp @io53ph Hey Nest/Google sign in for the app is down again
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Krystal
(@Krystalita92) reported
@googlenesthelp Powered completely off, placed with another doorbell and confirmed it is not an electrical issue
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Keith R.
(@KOB1411) reported
@googlenesthelp @xXTecH_GuRuXx Hello. I have the same issue. Please advise.
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Don Sharon
(@ds5cc) reported
@googlenesthelp @mjuarez331 Still waiting for you guys to fix this. Just ran a google speed test. 185mbps, iOS, brand new iPhone. It’s your App not the user…
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Sarah Baker
(@baker2702) reported
@googlenesthelp our doorbell is about two weeks old and has gone offline the last two nights in a row, only fix is factory reset. This is stupid and seems a common issue from twitter?! Do we need to return it?
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michellekl 🌻
(@michellekl) reported
@googlenesthelp This doorbell has been installed since 2018, purchased from Target July 2018. We haven’t had any issues like this before. I have turned it off and on through the app, flipped the breaker. Not sure what more can be done for troubleshooting. It is only down when pressed. Very odd.
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Krystal
(@Krystalita92) reported
@googlenesthelp Nest Hello, yes I’ve tried both methods. Concerning that it would require sign in to enable a chat feature.
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Tom Timothy
(@tom_timothy) reported
Honestly say the worst customer experience I've had ever. For a @madebygoogle product, @googlenesthelp is dreadful. Humidity measure is totally wrong. Problem arose during warranty as shown on all Google Takeout data logs. Broken product and company size of Google won't support
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Kimberly McKinnis
(@starbreiz) reported
Bought a @googlenesthelp Nest doorbell battery on Black Friday - it's been nothing but trouble. Had to remove thermostat from google home to set it up, now it won't show camera bc it's 'unmounted' even tho it's on the damn wall. Stupid tech.
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❖ .David Leal/Primitive
(@odavidleal) reported
Is anyone else’s Google Hub Max gotten so slow that is unusable? @googlenest
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenest made the mistake of setting up another Nest in a different room. Big mistake. Wrong device responded AGAIN. These things are garbage, they simply cannot detect proximity. Also, the "wrong device" prompt should cancel the mistake and allow you to redo it. It doesn't
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Chad
(@inkee78) reported
@googlenest any update on when nest cam cool down will be reduced to seconds rather than 5+ mins? Reviews are extremely poor based on this one "feature". I want to replace my current cam with nest cam but this is a deal breaker.