Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (58%)
• App Crashing (15%)
• Online Features (9%)
• Website Down (9%)
• Device Failure (7%)
• Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Oak Lawn	App Crashing	2 months ago
Morton Grove	Device Failure	2 months ago
Boston	Device Failure	2 months ago
Federal Way	Device Failure	3 months ago
Riverside	Sign in	3 months ago
Barnet	Device Failure	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vince Ducote (@vducote) reported 2 minutes ago

  I’m fully in the ecosystem, but @Google is making it harder to stay. We shouldn't have to pay more for a "smarter" home that actually does less. Bring back Continued Conversation and fix speaker group playback! #GoogleNest #TechFail

• 
  🐐 (@MultigunFun) reported 8 minutes ago

  @zerohedge @googlenest @Google maybe all your federal offenses trying to hack it triggered a shut down

• 
  jason coyne (@thelongback) reported 8 minutes ago

  @googlenesthelp hey, I am trying to get help with a Google nest which is still under warranty that is faulty. I go warranty checker and confirm I'm under warranty and submit a claim. It just says "refresh this page and try again. Sorry, there was a problem with the form" help!

• 
  🦣🤙Paul Cherrington 🍒🇺🇦🤙🦣 (@PaulCherrington) reported 9 minutes ago

  @GoogleHome @googlenesthelp It's my thermostat. I don't pay a subscription and don't need help with what I set it at. Imagine if Ford shifted your car from drive to 3rd because they felt you didn't need to be in that gear. Would you be OK with that?

• 
  Kevin (@McNamara_Group) reported 12 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Joy (@____heyjoy____) reported 14 minutes ago

  I’m literally about to switch out my home devices. Broadcasting messages is a nuisance! I’d rather scream and yell! I liked the system better before Google Gemini was added! They say they’re going to fix it but it’s been months now! @googlenest @Google @Gemini

• 
  (Cobra) Kai⚡️ (@YOUNGLOVE619) reported 15 minutes ago

  @googlenesthelp doorbell is showing offline, but all other cameras are working. @googlenest

• 
  Unbiblical Cord (@UnbiblicalCord) reported 16 minutes ago

  I moved into a house with #Nest. Won't use Google products again. The @googlenest app constantly signs me out despite it being a Google sign-in. It's repetitively asking me to subscribe to Google Home Premium. If tech automates, why would I pay for it to do **** automatically?

• 
  OperationalGoon (@OperationalGoon) reported 18 minutes ago

  @googlenest who's the idiot at Google that absolutely ruined the Nest with this Gemini crap? Absolutely horrible, it has completely ruined my Nests. I won't be buying any more Google products unless you roll this **** back. Everyone is complaining about this, everywhere.

• 
  Teah ❤️⛹🏽‍♀️ (@LuvAndBball) reported 19 minutes ago

  @googlenesthelp hello! I have a friend in need of assistance with his nest thermostat. Could someone help!?

• 
  Mike (@PMad99) reported 22 minutes ago

  @googlenest hey can we please fix Familiar Face Detection? Its been the worst in its class by FAR for too many years! I have to correct it every single day. Its AWFUL!

• 
  Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported 24 minutes ago

  @status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp

• 
  Prince Adam of Eternia (parody) (@GlendaleBorn) reported 26 minutes ago

  Google Nest thermostat is such a POS product, I fkn hate it. App never works right and support won’t help. I regret buying it. I thought Google would stand behind their products, but no. $280 wasted. 🖕 @googlenesthelp

• 
  Rob Gaudette 🇨🇦 (@RobGaudette) reported 26 minutes ago

  Hey @AqaraSmarthouse! I’ve been a @googlenesthelp Nest user for close to 15 years. My most recent Nest Thermostat has been disconnecting from my wifi. It’s 3 years old. Nest don’t seem to care. I have a bunch of Aqara cams, hub and lock. How’s your thermostat? Can you help?

• 
  Chad Boudreaux (@ChadB0826) reported 28 minutes ago

  @googlenesthelp I have a nest thermostat that will not connect to wifi (2.4 ghz). I've tried everything from reset, to router reset, an other trouble shooting methods. It's never connected since the day I purchased it new. I firmly believe its the nest device not working.

• 
  ABow (@Xeodus3) reported 31 minutes ago

  @googlenesthelp thanks for the terrible experience. I will be getting rid of my google home camera and will go with a new service that values their customers and don't steal their money.

• 
  DobieGillis (@EP1tch91469) reported 32 minutes ago

  @p_e_a_c_e5566 @MAGABarbie317 @googlenest So what you're saying is that it shows Karen hitting Officer Okeefe yet the MSP/NDAO didn't request it? Wouldn't that prove their entire case? Explain it like we're all 5 year olds as to why they wouldn't want the smoking gun or better yet the broken taillight?

• 
  Jason Lamer (@NotasLame24) reported 41 minutes ago

  @googlenesthelp any idea why my nest doorbell keeps restarting? Currently plugged into my wall. Went offline 2 weeks ago and never came back online. thanks! #help #googlenest

• 
  johnnycadillac (@johnnynocannoli) reported 45 minutes ago

  @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

• 
  Star Trek: Phoenix (@startrekphoenix) reported 46 minutes ago

  @googlenest My app is down and has been since last night.

• 
  Staccato (@scgerber) reported 48 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle

• 
  Connor Skorupski (@ConnorSkorupski) reported 48 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

• 
  54V4G3 (@L354UV4G3) reported 53 minutes ago

  @googlenesthelp fix the Nest app! I heavily rely on my Nest cams daily. I do not want the Google Home app.

• 
  Janet Vuksta James🇺🇸 (@janetj100) reported 54 minutes ago

  @googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! I’ve rebooted router, phone, reinstalled app! Any help would be appreciated!

• 
  CC (@TheDocsPond17) reported 54 minutes ago

  @googlenest is there an issue going on with the app?

• 
  K-Ray (@KodessAxK_Ray) reported 55 minutes ago

  @googlenest @madebygoogle doorbell rang tonight, and video froze. In the Google home app, it showed my doorbell camera offline for approximately 90 seconds before video restored. This is obviously problematic - thoughts? Any help is appreciated.

• 
  abhishek gupta (@guptab02) reported 58 minutes ago

  @googlenest it is really sad to see.. Google doesn't provide any support for damaged nest devices after warranty period.. And there are no stores as well who can look and fix it..

• 
  Envelope Gravy (@dubsy54321) reported 58 minutes ago

  @brian1222333 @Google @googlenest Yeah the switch essentially killed my nest camera. It's always offline now.

• 
  Bill Dixon (@WOsloop_ORD) reported 59 minutes ago

  @googlenest Do you still manufacture Smoke/CO2 monitors? I am having a problem with one and probably need to replace.

• 
  Miriam Hale (@MirBHw) reported 1 hour ago

  @googlenest app is not working since 2am