Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (58%)
• App Crashing (15%)
• Online Features (9%)
• Website Down (9%)
• Device Failure (7%)
• Errors (3%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Oak Lawn	App Crashing	2 months ago
Morton Grove	Device Failure	2 months ago
Boston	Device Failure	2 months ago
Federal Way	Device Failure	3 months ago
Riverside	Sign in	3 months ago
Barnet	Device Failure	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan 💻🎧 (@therealryanhale) reported 52 seconds ago

  @googlenest are you deadass putting my thermometers on eco mode in 100 degree weather? My house just shot up to 80 degrees inside without notifying me or anything. This is legit one of the worst home products I have ever purchased. This hasn't helped us at all

• 
  Joy (@____heyjoy____) reported 3 minutes ago

  I’m literally about to switch out my home devices. Broadcasting messages is a nuisance! I’d rather scream and yell! I liked the system better before Google Gemini was added! They say they’re going to fix it but it’s been months now! @googlenest @Google @Gemini

• 
  Jayjose (@Jayjose4) reported 4 minutes ago

  @googlenesthelp @looplunchrun Still down. Not working

• 
  ✂️🧵🪡😵‍💫 (@tensmoonwalk) reported 9 minutes ago

  No home owners are going to see this but I am still going to scream into the void: do not replace your working but ugly 1980s or 90s thermostats for a @googlenest thermostat. They are garbage.

• 
  Staccato (@scgerber) reported 12 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle

• 
  Barron (@mobn28) reported 12 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  The Handlebar Gamer (@RSDCDN) reported 16 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!

• 
  brn (@Von_der_Land) reported 17 minutes ago

  **** you @googlenest your hardware is nothing but less than a piece of ****.

• 
  Rob Gaudette 🇨🇦 (@RobGaudette) reported 17 minutes ago

  Hey @AqaraSmarthouse! I’ve been a @googlenesthelp Nest user for close to 15 years. My most recent Nest Thermostat has been disconnecting from my wifi. It’s 3 years old. Nest don’t seem to care. I have a bunch of Aqara cams, hub and lock. How’s your thermostat? Can you help?

• 
  Robert E. Loser. (@Gargen123) reported 18 minutes ago

  @zerohedge @googlenest @Google I’m sure people constantly trying to login didn’t lock it or anything. Come on.

• 
  (Cobra) Kai⚡️ (@YOUNGLOVE619) reported 18 minutes ago

  @googlenesthelp doorbell is showing offline, but all other cameras are working. @googlenest

• 
  John&Neen (@john_bingman) reported 19 minutes ago

  @googlenesthelp @madebygoogle Others have same problem… what’s up ?

• 
  Jimmy (@jimmy071125) reported 26 minutes ago

  @googlenest After your Gemini update to Google home everything is slow and broken. I ask for the weather and it gives me the weather for New York City. I don’t live in New York City. Asking to play Spotify seems impossible for Gemini. This update is terrible.

• 
  Phil Humphris (@PhilHumphris) reported 26 minutes ago

  @googlenesthelp Seeing that you haven't answered me, I will take that as a no then... Looks like I'm buying a Amazon Alexa. Thanks for no help.

• 
  Global Fcts (@globalfcts) reported 28 minutes ago

  @googlenesthelp UPDATE YOUR STATUS PAGE YOU USELESS PIECES OF ****

• 
  johnnycadillac (@johnnynocannoli) reported 28 minutes ago

  @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

• 
  Ed Piotrowski (@EdPiotrowski) reported 30 minutes ago

  @johncu71 It’s a ring camera in night mode. @googlenest still far better but sucks that they don’t have time lapse like they used to. When will those capabilities return Google?! Please fix it!

• 
  🇺🇸Mr. Davis 🇺🇸 (@MrDavisII) reported 31 minutes ago

  @googlenesthelp @looplunchrun Nest is down; the status page is wrong.

• 
  Jerry Harvard (@rentmygeek) reported 32 minutes ago

  @googlenesthelp @YORKIE007 Wrong status page.. still down.

• 
  Leslie 🏳️‍🌈 (@madetea) reported 42 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

• 
  Raymond Snijders (@rsnijders) reported 43 minutes ago

  @googlenesthelp Resetting the Nest Mini (unplugging/plug back in) does fix the problem temporarely but somehow the Nest Mini or the Tunein app fetches new and wrong geodata location info and it refuses a new radio session for Dutch stations like Radio 10 and Radio Veronica. Will DM tomorrow.

• 
  brn (@Von_der_Land) reported 45 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep posting the same thing everyday and time this piece of **** breaks down for no reason.

• 
  Domenic (Italian Christmas Donkey) (@WGGPapaDom) reported 50 minutes ago

  Absolutely love when my @googlenest shits the bed out of nowhere when it’s single degrees outside. Useless support articles are zero help and they haven’t been updated in easily 5 years. Can’t wait to get rid of them.

• 
  Lesley Jenkinson (@LesleyJenkinson) reported 51 minutes ago

  @googlenesthelp Hi, my Nest Learning Thermostat (3rd gen) has lost connection to the wifi for no apparent reason. I've followed the suggestions on the help pages, but it's still not able to find any wifi networks when searching. Can you help please?

• 
  Alan Neveu (@AlanNeveu) reported 51 minutes ago

  Hey @googlenest have not been able to sign in using Nest un/pw for 36 hours. Everything okay over there? Also cannot migrate to Google signin because they requires Nest signin during migration.

• 
  Dawgged (@DawggedSoftware) reported 53 minutes ago

  @zerohedge @googlenest @Google You realize websites have security measures when someone does failed login attempts right? Imagine how many people tried the login after the initial screenshot...

• 
  Area Man (@lheal) reported 53 minutes ago

  @CdreMattDecker @googlenest Yeah, except we have fish that don't like to have the air temperature fall below 68. And I'm home, walking past the firking thermostat every few minutes to warm up my coffee. It's a great product technically, but their company zealotry is offensively, aggressively bad.

• 
  MANOJ MADHAVAN (@MANOJMMK) reported 54 minutes ago

  @googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?

• 
  Ryan Malacina (@RyanMalacina) reported 58 minutes ago

  Monthly @googlenest cameras are trash post. So terrible at staying connected to the WiFi network and actually loading. What good are cameras that constantly DC or stop loading?

• 
  🐐 (@MultigunFun) reported 58 minutes ago

  @zerohedge @googlenest @Google maybe all your federal offenses trying to hack it triggered a shut down