HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Stuart, FL | 1 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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QUEEN AMBER NEFERTITI
(@queenamberb) reported
@hbomax MANNN THE APP HAVE SOME MOVIES IN SPANISH AND DESCRIPTIONS TALKING THROUGHOUT THE MOVIE DO I NEED TO MAKE A NEW PROFILE TO FIX THIS TRIED EVERYTHING
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ScotOfTheSouth
(@TartanTaterTot) reported
.@hbomax has got to be the worst streaming platform in existence. Not the content, the actual app itself. The layout, the constant delayed response, the freezing/crashing. Hopeless.
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krashmax
(@krashmaxxx) reported
@hbomax fix yall ******* app
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Lauren (Styx and Helloween albums this week) McCoy
(@alissa914g) reported
Wow, @HBOMax.... Normally the video quality on shows is good, but someone really needs to reencode The Larry Sanders Show on your platform. It's pretty bad. Lots of dropped frames. When Mill Creek Entertainment's DVDs look better than your encoding, you know it's bad. :)
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Waukita Wright
(@kita_2) reported
@HBOMaxHelp I’ve been trying to stream In The Heights all day and it will not stream. I’ve been able to stream other movies today but not this particular one. It streams fine on my phone but I want to watch it via TV. Please help
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duchess ice
(@sar_i_am) reported
@hbomax we need to talk about how awful your subtitles are, please.
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Scott_BDGE
(@BdgeScott) reported
amazing that @hbomax isn’t owned by Comcast because their app is unusable FF button is more of a guess where you’ll end up surprise
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lek
(@peaceluvmusic92) reported
My god @hbomax FIX YOUR APP
-
Suzanne ✈️
(@philatravelgirl) reported
@Ali610 @HBOMaxHelp @XfinitySupport I thought it was just me! This is crazy - i put in code four times, reset xfinity box then got in only to loop to home screen as play doesn’t work! I pick any show hit play and go back to home screen.
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Fatal Z
(@OfficialFatalZ) reported
getting real tired of HBO Max on PS5 keeps having errors @hbomax you idiots gonna fix **** or? waste of $15 a month wth
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KayDub
(@katwalton) reported
A heads up. Our @HBOMax account was hacked and login was changed. HBO CS is useless. I cancelled the account and re-upped through another provider. If you are 1 of the lucky few who hasn't been hacked, go in and change your password NOW. 1/2
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Ange
(@angem25) reported
@HBOMaxHelp @dasilvalining It would be nice if you just fixed the app overall or told us what to do because seems all Roku users are having this issue. I just wanted to download the app on my Roku and the screen won’t even load when I try to get into the app. Don’t even have an account yet
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Jav Gutierrez
(@froggytheprince) reported
@hbomax your app keeps freezing and it's very annoying. Can you please fix it
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Reggie Wiz
(@reggie_wiz) reported
@HBOMaxHelp for some reason you're app keeps crashing on my Ps4 like every day and there are two of same apps on there for some reason but I think A good thorough search through to the app update will probably fix it
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Gandolfini The Grey
(@GandolfiniDaGry) reported
@hbomax and @VIZIOsupport kiss and make up plz, so I can put the stupid app on the stupid tv, so I don’t have to ******* cast shows from my phone, as I’m very bad at keeping my phone charged, and I don’t have a charger by my couch, so this is a BIG issue for me.