HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Seattle, WA 2
Los Angeles, CA 2
Chicago, IL 2
Phoenix, AZ 2
Anchorage, AK 2
Riverton, UT 1
Converse, TX 1
Schaumburg, IL 1
Lancaster, SC 1
Columbus, OH 1
Manaus, AM 1
Bilbao, Euskal Autonomia Erkidegoa 1
Waukesha, WI 1
Mountain View, CA 1
Honolulu, HI 1
Virginia Beach, VA 1
Red Oak, TX 1
Santiago, Región Metropolitana 1
Longmont, CO 1
Madrid, Comunidad de Madrid 1
Somerset, WI 1
Tlajomulco de Zúñiga, JAL 1
Hartford, CT 1
South Portland, ME 1
Cincinnati, OH 1
Hickory, NC 1
Tampere, Pirkanmaa 1
Elk City, OK 1
Decatur, IL 1
Port Charlotte, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Tweety_Finiti Tweety_Finiti (@Tweety_Finiti) reported

    @HBOMaxHelp almost 3 months I still haven’t gotten any assistance .. calling the customer service line is useless. For a company with HBOs reputation this is certainly unacceptable . Can someone tell me when will request #04731800 be resolved.@jasonkilar can you help me

  • Telejah Telejah (Tuh-Lee-Yuh) (@Telejah) reported

    I’m trying to watch Insecure @hbomax!! Please fix whatever TF is wrong! 😡

  • KirkComandante Comandante Kirk (@KirkComandante) reported

    @hbomax I really hope you aren’t paying any bonuses to your devs this year because your app is basically unusable

  • alwaysbntaye BNTAYE (@alwaysbntaye) reported

    @hbomax This app is crazy. Everytime I want to watch using my phone it ask for a subscription yet I pay for it. On my television I never have any problems logging in.

  • thabstone Sol Maria (@thabstone) reported

    @untalraul__ @HBOMaxHelp @AllenRob00 Guys please is this a general issue ? The episode was there and now is just gone. I can’t tell if someone was able to see it or no.

  • DemiRiot_ Cinderella 👑 (@DemiRiot_) reported

    @hbomax fix that glitch ASAP I’m tryna watch insecure

  • NetteSullivan Andrenette Sullivan (@NetteSullivan) reported

    @HBOMaxHelp @BigSpiritEnergy On my firestick and laptop. Other episodes work, just not the latest.

  • ChristinaVanZ Christina Van Zuidam (@ChristinaVanZ) reported

    @HBOMaxHelp @nautanny_b They ain’t gonna fix it. The app is ****.

  • Dirty_Dionna Dionna Armstrong (@Dirty_Dionna) reported

    @hbomax issue with latest Insecure episode. Won't load on either device

  • stathasCREATURE 🏁 CREATURE 🏁 (@stathasCREATURE) reported

    @hbomax insecure ep 3 season 5 is not working. What’s going on with that?

  • dana_WHAT Dana DeRuyck (@dana_WHAT) reported

    @HBO @hbomax Yeah, it’s not. Crashing on the app, error message on desktop.

  • Pat_is_Back_ P (@Pat_is_Back_) reported

    @HBOMaxHelp That's a lot of work on my end. Just fix your app. It doesn't work on firestick, x-box, or my iphone.

  • pilamcjh Gardner Minshew II Stan Account (@pilamcjh) reported

    @hbomax the subtitles are killing me. Please fix this.

  • marrina Marrina (@marrina) reported

    @HBOMaxHelp Yep. Watching on a MacBook, via Chrome Browser. Tested in Firefox, didn’t work either.

  • LAURIESMOOZ Laurie Cruz (@LAURIESMOOZ) reported

    ok so everyone else having problems trying to watch the newest #InsecureHBO on the @hbomax app too, huh lol

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