HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Berlin, Land Berlin | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Worthley
(@TekCharlie) reported
@PopPunkAlto @hbomax @warnerbros Yeah it's not the service as a whole, it's apparently too many people trying to access those new popular files/servers at once or something.
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Haze
(@HazeFrederick) reported
@HBOMaxHelp My TV supports Dolby Vision/Atmos and I'm using Xbox One X and none of the movies are supporting it T_T (I've tried other content from other providers and it does work! So is there a setting I need to change with HBO Max? Thanks for the reply ~LB
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SaltySquid
(@SaltySq66816070) reported
@THR The actors, Matt Rhys, John Lithgow, & Tatiana Maslany, carried the show. Losing 2 of their top actors jeopardizes Season 2. Perry Mason doesn't have a writer's problem; it has a casting problem. #perrymason #tv #mystery @hbomax
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Chris
(@EssOhVee) reported
@HBOMaxHelp #MortalKombat doesnt stream on #HBOMax app on #AppleTV4K, resetting AppleTV doesn’t help.
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Justin LaSalata
(@justinlasalata) reported
Hey @HBOMaxHelp - your audio volume issue with your app is unsolvable. People have tried everything to resolve it. Nobody has a definitive answer. You need to rectify this gigantic problem with your app.
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Cody Hutchinson
(@CodyHutchinson_) reported
Little late to the party due to the fact I work at a church, but I’m here and standing up for the vision of the directors and the fans who want to see those visions on screen! #RestoreTheSnyderVerse @hbomax @ATT @WBHomeEnt quit playing and make it happen
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Kara Zor-el
(@Kara_Luthor80) reported
I’m off to work. But before I go, just wanted to let @hbomax and @WarnerMedia know they should #RestoreTheSnyderVerse
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nick armstrong
(@mrnickarms) reported
@HBOMaxHelp Your streaming service is the only one that has problems. It buffers constantly whether I watch on Android or Xbox 1. I have followed the steps outlined in your canned reply. Fix the problem!!
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BatDan #RestoreTheSnyderverse #IStandWithRayFisher
(@batdan530) reported
Just got done with work. I feel like reminding @ATT @WarnerMedia and @hbomax to #RestoreTheSnyderVerse.
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Bor Nagol
(@TickngTmeBmb412) reported
@hbomax ive tried for 2 days to get into my account. Ive checked my information countless of times and still Wont let me log in. Ive looked into your help section, did that and still cant get in. Please help
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Jasmine
(@jn_wright) reported
@HBOMaxHelp @MoesesKIIINT I also have this problem. It was in sync last night, but it’s out of sync today.
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Chad
(@Chadleger86) reported
@CraveCanada @CraveTVHelp how is it that the states through @hbomax get mortal kombat and other films for free through hbo max service but here in Canada we have to pay for these films $30 bucks for a 2 day rental is ridiculous when they have them all for free fix this
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Squistol Squad memes #RestoretheSnyderVerse
(@GetSquistoled) reported
Hey @hbomax @HBOMaxHelp @jasonkilar do y’all want more subscribers? If so, then help us #RestoreTheSnyderVerse
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Haze
(@HazeFrederick) reported
@hbomax None of the content is playing with Dolby Atmos/Vision. I tried Netlix content and there was no issues with my TV is this a limited issue or the new norm?!
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Pookus
(@pookus_) reported
@Tranceaholic13 @hbomax Yeah, there was some fun to it. It’s just disappointing that they’ve had multiple chances to make this an amazing series of movies and they just can’t seem to make it work.