HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Seattle, WA 3
Mexico City, CDMX 2
Pensacola, FL 2
Los Angeles, CA 2
Albuquerque, NM 2
Lisbon, Distrito de Lisboa 2
Dallas, TX 2
Oklahoma City, OK 2
Raleigh, NC 1
Atlantic Beach, FL 1
St. Louis, MO 1
Helsinki, Uusimaa 1
St. Petersburg, FL 1
Hudson, FL 1
Fort Bragg, CA 1
Omaha, NE 1
Kennewick, WA 1
Bluffton, IN 1
Lincoln, NE 1
Cypress, TX 1
San Francisco, CA 1
Visalia, CA 1
Portland, OR 1
San Jose, CA 1
Morelia, MIC 1
Oak Lawn, IL 1
Audubon, IA 1
Mar del Plata, BA 1
São Paulo, SP 1
Madrid, Comunidad de Madrid 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Softball237 softball237 (@Softball237) reported

    @HellerHighWat3r @hbomax Ya, it would be funny to see them try to pull this super elaborate prank and it doesn’t even work or #WynonnaEarp sees right throw it lol #BringWynonnaHome

  • Smoore1117 Steve Moore (@Smoore1117) reported

    It is astonishing just how god-awful the @hbomax app is to use. An absolute disaster.

  • Len1366 DeBo (@Len1366) reported

    @HBOMaxHelp @The3Rrrs Yes, every single person who has a Roku has this issue. No one on your social or customer service team is going to be able to “troubleshoot” people out of this.

  • Softball237 softball237 (@Softball237) reported

    @HellerHighWat3r @hbomax Maybe Doc could help Nicole out in the sheriff’s department now that he’s human again? #WynonnaEarp #BringWynonnaHome

  • BobbyCwell Bobby Cantwell (@BobbyCwell) reported

    @NFLFilms @hbomax Hope its better than the rest of the season. Other than the drone, its been pretty bad. I've seen every season and this will go down in my opinion as one of the worst!

  • ort OrT (@ort) reported

    @hbomax @Zwoltopia Big old SSL error.

  • boyden_steven Steven boyden (@boyden_steven) reported from Omaha, Nebraska

    @TheEllenShow @CartoonitoCN @hbomax Im trying to get my wife to be from Nigeria and having lots of trouble with the money part can you help me

  • gerbick William McBee (@gerbick) reported

    @HBOMaxHelp For the last 24 hours, I have been unable to view and alter my subscription in my settings on: iPad, macOS and if need be, Win10. Yet I have had to explain that this is a server-side issue. Not my browser(s), not my devices.

  • Tdoherty20 Tommy Takes (@Tdoherty20) reported

    @HBOMaxHelp PlayStation. And I’m not the only one having this issue. There is literally memes made of how bad this app is when it comes to everything I just listed.

  • zackyuro92 Zack 🚀🚀🚀 (@zackyuro92) reported

    @HBOMaxHelp I mostly use it on my PS5. But my parents use it on their smart TV and my friends use it on other devices. Everyone has the same problem. For $15 a month I should be able to watch The Wire without getting error message intermissions.

  • cntbetamed solar power crusader (@cntbetamed) reported

    @hbomax fix your app!!!!

  • nickiemprie1 nickithequeen (@nickiemprie1) reported

    @Nikilette @HBOMaxHelp @hbomax Hi! it also happen to my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with Elim_cr4ck on Instagram,she was the one who got me back into my account she will help you with your account

  • morganfahey Morgan Fahey (@morganfahey) reported

    So, the @hulu app announced a price hike, did an update, and now I can't pause or fast forward during episode playback. I don't think streaming apps should be competing to be EVEN MORE unusable than the @hbomax app. @hulu_support, can you fix this??

  • vlckow ☢ VLAD ☣ (@vlckow) reported from Bethesda, Maryland

    @hbomax Why your app freezes on my 1 year old #Samsung smart Tv? What to do? When I stream HBO channel from #AmazonPrime app on the same Tv, no problem

  • Murali_47 Murali (@Murali_47) reported

    @Kskgadu @DisneyPlusHS @hbomax True. Worst UX kuda and hbo content pothey hotstar inka em undadhu except IPL and marvel fans ithey Disney content kosam subscribe cheskuntaremo max

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