HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • DelBocaVista24 Del Boca Vista Treasurer (@DelBocaVista24) reported

    @HBOMaxHelp Fix your awful app, did children do your UX?

  • cat_canals Cat of the Canals (@cat_canals) reported

    @hbomax Worst father ever!!!

  • DaniSl99 DaniellaS (@DaniSl99) reported

    @MargaretMenefee @hbomax I had no issues but Curb is not streaming so what's up with that?

  • alwaysinblack87 Alex P. (@alwaysinblack87) reported

    @hbomax The episode is not on my tv yet. I see others are reporting the same thing. Are you guys having issues?

  • HallieParker__ Hallie Parker (@HallieParker__) reported

    @succession @hbomax Why can’t I play the latest episode?! I can see it listed at the top but no play button (just a trailer) and it’s not listed when I scroll down and see the other episodes!!! Help!

  • NiceRonnn Ron (@NiceRonnn) reported

    @hbomax Please fix the subtitles issue!!

  • boomereng Kelly Criterion Eng (@boomereng) reported

    @hbomax fix the app stupid!

  • ewcarlee carlee 🎮 (@ewcarlee) reported

    I wish the @hbomax app/site worked so I could actually watch what I pay for. The site wont work on my PC or laptop AND the app won't work on my iPad or Xbox 🥴

  • YourScheid YourScheid (@YourScheid) reported

    Is anyone else having this same issue with @hbomax putting subtitles on automatically every time?

  • antof Anthony Finucane 🏳️‍🌈 (@antof) reported

    @hbomax Hi. Your Apple TV app is broken in new way. Subtitles keep turning on after the static title card. On for the preview, turn them off manually, title card, they turn on again, turn them off manually, title card at the end of the ep, they turn on again for the post show.

  • NiceRonnn Ron (@NiceRonnn) reported

    @hbomax Please fix the subtitles turning on automatically even if you turn them off! I’ve turned them off 4 times back to back. You keep putting them back on why?!

  • NicoSAMCRO SAMCRO 💀 (@NicoSAMCRO) reported

    @HBOMaxHelp Why is my playback quality not optimal? How can you see in 4k quality, which I am paying for?

  • BTrouble86 barney_trouble (@BTrouble86) reported

    @HBOMaxHelp @ChaotiCliqueMom Succession season finale is not showing on hbo max. PLEASE FIX

  • KimAms Kim Barney (@KimAms) reported

    @j_smithcameron @hbomax Cold move with Roman. Helluva finale. I’m going to need tomorrow off from work to process it all.

  • helenkimgc Helen Kim (@helenkimgc) reported

    @betterinjeans It is the worst TV app ever! Why don't they fix it?? @hbomax

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