HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dallas, TX | 3 |
| Paris, Île-de-France | 2 |
| Seattle, WA | 2 |
| Zapopan, JAL | 2 |
| Philadelphia, PA | 2 |
| Buffalo, NY | 2 |
| Richmond, VA | 2 |
| The Hague, zh | 1 |
| Toano, VA | 1 |
| Minneapolis, MN | 1 |
| League City, TX | 1 |
| Naugatuck, CT | 1 |
| New York City, NY | 1 |
| Walnut Creek, CA | 1 |
| Makati City, National Capital Region | 1 |
| Adelaide, SA | 1 |
| Santa Clara, CA | 1 |
| Mission Viejo, CA | 1 |
| Clio, MI | 1 |
| Rolling Meadows, IL | 1 |
| Manises, Comunitat Valenciana | 1 |
| San Antonio, TX | 1 |
| Riverside, CA | 1 |
| Port Saint Lucie, FL | 1 |
| Los Angeles, CA | 1 |
| Chicago, IL | 1 |
| Houston, TX | 1 |
| Cornersville, TN | 1 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Joanna Barr (she/her/hers)
(@PeaceMamaJo) reported
@hbomax we need advice on how to cancel HBO Max from my daughter’s phone. She didn’t know I already have a subscription. We certainly don’t need to pay twice. She doesn’t see the option to cancel on the phone app. Please help.
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Idontneedaname
(@jewelsandwine) reported
@Roku That's great now what about that awful @hbomax app?
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Reel Analysis
(@reel_analysis) reported
@lancelotaustin @hbomax The problem is it plays as self parody so that the mainstream can enjoy it. I don’t want the film to make fun of the fantasy of it.Kano was used as that voice of the audience character when he says stuff like “never heard of him” The film lacks self confidence in its content.
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Tired all the time
(@humaniform) reported
@HBOMaxHelp So you're literally just going to repeat yourself over and over and hope that fixes the problem? I already told you, it's not my Xbox one, it's your service.
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Jon Artis
(@Mr_Ways_Guy07) reported
@HBOMaxHelp @humaniform Yeah we are having the same problem right now. I rebooted my TV and did an Internet speed test and everything appears normal on my end. I think the issue may be with HBO app.
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Walter F. Omansiek
(@HydrogenRod) reported
@HBOMaxHelp your app hasn't worked for a week now. Reinstalled, still won't work. All my other apps work fine. What's going on?
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Bart Welt
(@bartonwelt) reported
First the @hbomax delay. Now @YouTubeTV is removed. It’s starting to feel like maybe @Roku is the one causing problems.
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Nathan Martin
(@thedunkmaster91) reported
@hbomax fix the white line idiots.
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An Atom Eve Stan Account
(@PKMNPastrRod) reported
@hbomax I went to work today . #RestoreTheSnyderVerse
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Danny Linhardt
(@DannyLinhardt) reported
Has anyone had issues downloading the HBO Max app on their Samsung TV? I click “install” and then after a while of giving me the option to cancel, it just says “install” again. @HBOMaxHelp @SamsungSupport
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Janie
(@cyjahmm1) reported
@rainbowearper @hbomax @netflix You're right I need to have this one saved instead. You're doing gods work
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Millie M
(@Melanbunny) reported
@HBOMaxHelp HBO Max isn’t working. It starts, but won’t play anything. I restarted, but that didn’t help.
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Millie M
(@Melanbunny) reported
@hbomax HBO Max isn’t working. It won’t play anything. I unplugged my tv and restarted it, but that didn’t help.
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David (xI-PESTILENCE-Ix)
(@davidthebossman) reported
@hbomax thanks for nothing on your horrible streaming service. The fact that I need to actually use a VPN to even login to view your service is just rather ******. And I live in the US! . My speeds are good enough, yet I can't sign in.
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David (xI-PESTILENCE-Ix)
(@davidthebossman) reported
@HBOMaxHelp Oh sure, I can do this. But please don't waste my time suggesting to uninstall the app, reinstall the app, sign out of all devices, sign back in. I did that already. I can't even sign in through a provider without using My cell phone first is crazy. Then using a VPN to watch.
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