HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Philadelphia, PA 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1
Bel Air, MD 1
Chamois, MO 1
Oak Harbor, WA 1
Bangor, ME 1
Reynosa, TAM 1
Santa Catarina, NLE 1
García, NLE 1
Brie-Comte-Robert, Île-de-France 1
Torrijos, Castilla-La Mancha 1
Bron, Auvergne-Rhône-Alpes 1
Quinns Rocks, WA 1
Lyon, Auvergne-Rhône-Alpes 1
Chelles, Île-de-France 1
Columbus, OH 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Tours, Centre-Val de Loire 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • west_sndrs West Sanders (@west_sndrs) reported

    @JustinRoiland @HBOMaxHelp Their service is so bad it’s like they are testing the market of how much people will pay for a service that doesn’t work.

  • jeanniebowie Jeannie (@jeanniebowie) reported

    @HBOMaxHelp DM sent, I hope someone can figure out the issue!

  • sk0holm Viv. (@sk0holm) reported

    @JustinRoiland @hbomax I JUST signed up for @hbomax's $14.99/month subscription cause **** ads and their app has been giving me so many problems. Freezes constantly and functions don't work half the time. Already considering cancelling.

  • emotional_mua Mikey the Emotional (@emotional_mua) reported

    @hbomax has been up and running for too long for them to have not fixed the glitch where it says sometimes went wrong as the movie continues to PLAY AS NORMAL. So ******* stupid.

  • anynumberofrugs **** Yeah, The Achievers (@anynumberofrugs) reported

    @JustinRoiland @hbomax HBO Max notorious for that quality dial-up connection - always feel like im back in junior high trying to illegally download some weird **** on limewire when I open the app.

  • LAFCMatt Matt (@LAFCMatt) reported from Los Angeles, California

    @ATTHelp tried to verify my email for @hbomax and when I click link, it says it can’t find my subscription. The app works fine ✅✅ just can’t verify my email. Will this be an issue moving forward?

  • ABunchofComics ABunchofComics (@ABunchofComics) reported

    @JustinRoiland @hbomax Had that issue about 2 months ago. Fully uninstalled then reinstalled app and problem stopped

  • eenerksol Renee Losk Palace (@eenerksol) reported

    @imchriskelly @hbomax I swear to god, I am crying with laughter at this show constantly. Great work!

  • Clay_57 Chris P. Bacon (@Clay_57) reported

    @JustinRoiland @hbomax Now I don't feel so bad about mine crashing 4 times if a celebrity is having the same issue.

  • eldritch_phil hillbilly eilish (@eldritch_phil) reported

    @JustinRoiland @hbomax It is the single worst streaming app I have ever used. Between the low sound quality and constant buffering/crashing it makes me want to Uninstall every time

  • JoeSimoD Joe Simo (@JoeSimoD) reported

    @JustinRoiland @HBOMaxHelp Could be your ISP having problems with a route or DNS (ISP’s DNS), but is very difficult to tackle down the issue, I will just suggest to wait a couple of days and it should be fine whatever the issue is, if is still going on I would call your ISP

  • blomp4 blomp (@blomp4) reported

    @HBOMaxHelp Oh, and this is all after tweeting at yall for help because I encountered an error verifying my email address immediately after signing up and essentially getting ghosted by yall in DMs.

  • lexmastthemando AJ Mastrio (@lexmastthemando) reported

    @SmittyblackPH @JustinRoiland @HBOMaxHelp HBO max sucks and I’m starting to consider canceling for the second time. I have been trying to watch movies all week and every 10-15 minutes I get an error. My network is perfect and I stream everything on my ps4. No hiccups with any service except HBO Max

  • evakamiusa Evakami (@evakamiusa) reported

    The @hbomax interface on @Xfinity boxes is ***. Fix pls.

  • Tortile17 Tort - Erik (@Tortile17) reported

    @JustinRoiland @hbomax Had a similar issue watching GoT last night, thought my tv was haunted. Mid episode it would just close or open a different menu when neither of us had touched the remote.

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