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HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Veracruz, VER 1
Paris, Île-de-France 2
Sandillon, Centre 1
Gland, VD 1
Perth, WA 1
Frontonas, Auvergne-Rhône-Alpes 1
Montpellier, Occitanie 1
Tijuana, BCN 1
Le Teil, Auvergne-Rhône-Alpes 1
Sainte-Marie, Réunion 1
Cachan, Île-de-France 1
Pont-du-Château, Auvergne-Rhône-Alpes 1
City of Saint Louis, MO 1
Rockford, IL 1
Pont-Évêque, Auvergne-Rhône-Alpes 1
Kīhei, HI 1
Lille, Hauts-de-France 1
Salon-de-Provence, Provence-Alpes-Côte d'Azur 1
Shawnee, OK 1
Utrecht, ut 1
Melbourne, VIC 1
Aurora, CO 1
Villeneuve-d'Ascq, Hauts-de-France 1
Olímpia, SP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ShaunORourke75
    Shaun ORourke Official 🖖🏻 (@ShaunORourke75) reported

    @JamesGunn @hbomax Trailer couldn't even get 10 seconds in and we hear an F-Bomb. One thing is for sure your DCU will go down in history as the one universe with the worst writers and almost all the content kids can't watch.

  • halibuckets
    Koby ☯︎ (@halibuckets) reported

    @RickandMorty @hbomax literally the worst character you could’ve chosen to make a spin-off of

  • WellWellWellUK
    Jackie Lynch (@WellWellWellUK) reported

    @hbomaxhelp I've tried that. It will only change it after July 2027. It was a simple error and I want to get onto a monthly plan, but your website and AI chat won't let me do it. I can't see how to DM you.

  • jcoehoorn
    Joel Coehoorn (@jcoehoorn) reported

    Tried to use the @hbomax app on my TV and it was SO. STUPID. SLOW. I had to switch to something else, will probably not keep the subscription long. Disney, Prime, Netflix, even Tubi, all work so much better.

  • geek3point0
    🇺🇲 That James 🍍🐉 (@geek3point0) reported

    So @hbomax support chat is complete trash. If I wanted canned answers and someone not empowered to fix my problem I would just chat with AI.

  • BarbadoSlim3
    Maurice Warren (@BarbadoSlim3) reported

    @hbomax whoever y’all got working on subtitles is doing terrible

  • BPOhio2015
    BP in Pepper Pike (@BPOhio2015) reported

    @hbomax @HBO The new Larry David “History Show” on HBO is terrible. He needs to go back to “Curb Your Enthusiasm” or just retire! 👴🏻

  • kittybiza217
    Kitty | SOMETHING INCREDIBLY STUPID🫃🏼🚁💨🌃🏟 (@kittybiza217) reported

    @macadamia012 @hbomax @HBO I think I read just a couple but my hc is a terrible sad background too😮‍💨

  • implodedduck
    The Other Guy (@implodedduck) reported

    Rewatching Superman. This time on @PrimVideo. The difference in sound quality and volumes is completely different than @hbomax . Levels are completely messed up on both sites but still different. Why can’t any streaming service give good quality sound?

  • ZakAttack1202
    Zak (@ZakAttack1202) reported

    @TomcatNASCAR_2 @hbomax They had audio issues more than once today. Glad it was fixed by the end.

  • capitolhillgirl
    Becky Forland (@capitolhillgirl) reported

    @hbomax I now have your app & I am watching The Equalizer with commercials, but after watching the commercials it freezes. I have to leave the app & then come back & start watching again but with about 30 minutes to go it will not unfreeze. Help

  • Angiepants
    pangie ants (@Angiepants) reported

    .@hbomaxhelp your customer service is the worst I have ever encountered in my 36 years of life. You should be absolutely ashamed. What a joke.

  • sheribassham
    Sheri Bassham (@sheribassham) reported

    @hbomax Curious why Lee Cronin’s The Mummy isn’t available to those who have HBO through the @amazon Prime app??? Others using the hbo app only can watch it no problem.

  • AliensExist15
    AlienSexist (@AliensExist15) reported

    @hbomax The ‘restart movie’ button hasn’t worked in months, I’ve tried multiple TVs. Fix your stuff.

  • JenniferCAspen
    Jennifer Aspen (@JenniferCAspen) reported

    But if you are producing 15 min instead of 30, do you get paid half? Or are you doing half the work but getting paid the same per episode? @hbomax

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