HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Green
(@JasonGreenSTL) reported
@HBOMaxHelp No error message. The episode will start playing, then freeze or go black, then play for a few seconds without sound, then freeze again, then kick me out to the Roku home page. It’s not a network issue, I can immediately switch to Netflix/Prime/other competitors & they work fine.
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Kay Miraflor-Antonio
(@KayMiraflor) reported
Anyone else having trouble with @hbomax? Just renewed my subscription but it’s saying I’m not subscribed. Was supposed to watch a movie with my fam today. Super frustrating.😡
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ROCKETSURGEON
(@mdexster) reported
@AlyssaM_InfoSec @hbomax The UI is dark and full of errors!
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jr oats
(@jroats1) reported
@hbomax What is with this forced update. Not working
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SnowMarie❄
(@Lils3xiish0rtii) reported
@P1RU @hbomax Idk I love the shows they have its too bad they don't fix the actual streaming app for them to play
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Machop
(@GrayMachop) reported
@AlyssaM_InfoSec @hbomax Amazon is the worst by a million miles. Looks hideous and discovery is impossible. HBO’s isn’t great, but it’s serviceable.
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Francesca Fox
(@xoFrancescaFox) reported
@hbomax help! The app keeps shutting down. I just subscribed and I can’t even use it
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SnowMarie❄
(@Lils3xiish0rtii) reported
@HBOMaxHelp I was using my phone and then I tried my roku then I tried my tablet and I contacted your help chat and they weren't able to help me which is why they refunded me
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ColaEuphoria
(@ColaEuphoria) reported
@HBOMaxHelp @TheRedPrairie Out of sync on HBO Max Android app 50.36.0.2 on Galaxy S20 FE 5G model SM-G781U Android version 11 with June 1 2021 security patch, although the issue is most likely on the server side since everyone is experiencing the same issue across devices.
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ted
(@tedturnerisaliv) reported
@HBOMaxHelp Would be nice to watch if HBO would ever work for more than 5 minutes on a Samsung smart TV
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Stephen
(@stephensauceda) reported
@HBOMaxHelp I contact support and I’m sent through some troubleshooting steps to try to solve but obviously have no hope of fixing the problem. Reboot my router? Sure… Finally I’m told my email has an active subscription. When it ends next month all will be fixed. Just wait. I waited. NOPE
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Sandi (George) Claws 😻
(@Smaoka) reported
@hbomax I have been trying to put you on my television ever since I signed up a few months ago. I tried to call today to get help because it won’t work. was put on hold, nobody ever picked up.
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No Rest Holds
(@NoRestHolds) reported
@hbomax is the fyer fest of apps. Doesn't work on ps4, roku, Amazon fire, and doesn't have an lgtv app. Didn't even get the cheese sammich.
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Ryan
(@Jeeps_Jeeps) reported
I dont understand why the @hbomax and @disneyplus apps are such garbage on the ps4. I get better quality chromecasting from my phone to the TV. Absolute nonsense.
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Thomas Presti
(@TommyYankees) reported
@HBOMaxHelp No error messages. Just starts with three dots and then either the program doesn’t start at all and it just crashes or it glitches as described.
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