HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Stuart, FL | 1 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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🇦🇸Oni’Bby🇫🇲
(@kikiwitkeoni) reported
@HBOMaxHelp No it says, “cannot play title. We’re having trouble playing this video. Please try again later” been saying that for the past 3 days. My app is updated, Roku system is updated and I’ve deleted HBO Max and redownloaded it, redid my internet connection and it still that error msg.
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Steve Reynolds
(@reynoldstop20) reported
@TVMoJoe @hbomax @Roku Ah, that’s why the profile screen and the loading icons look different. It worked so much better this weekend than the last few months. (Now if we only knew why the Apple TV app on Roku refuses to work. Had to improvise to watch Ted Lasso this weekend.)
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Godsrockstar
(@Godsrockstar) reported
@HBOMaxHelp charge problem.. u guys charged me on sunday for my regular monthly service.. I decided to do the full year deal however you were supposed to subtract what I was already billed from the amount for a year.. you are asking my credit card for the full amount
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Brendan McAdams | B2B Sales Guy
(@brendanmcadams) reported
@jodywhitesides They are literally incapable of fixing it. @Xfinity tells us it's @hbomax, and then HBO support tells us it's an Xfinity problem. We've swapped out boxes, rebooted countless times(>30?), had a tech onsite. BTW, stream HBO outside of Xfinity...works fine.
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Summer Smith (She/They/He)
(@SummerSmith80) reported
@kikiwitkeoni @Roku @hbomax My friend literally just went through this. Delete the channel and re-add it and it will work.
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Dad
(@GeekAndDad) reported
@HBOMaxHelp It seems to works fine in Firefox. Unfortunate it’s not working in Safari though. Thanks.
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BetteBoop57
(@betteboop57) reported
@HBOMaxHelp I signed up yesterday for the reduced rate for 6 months. I tried to sign in today and it says I'm not signed up. Now the sale is gone???!!! WHAT??! Help?
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Hope
(@JustineHMathews) reported
@hbomax hello, build 51645 on the Roku and my back button seems to no longer work. From my GUI changes I'm guessing a recent update broke it? Is this a known issue?
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Jennah
(@CaptainJennah) reported
Does anyone at @hbomax or @LastWeekTonight ever watch their own captions? Because they are awful and always have been. Always at least a full 5-10 second lag while still missing whole chuncks of monologue. How can you continue to put such **** quality out for folks who need CC?
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CondoSlattery
(@CondoSlattery) reported
@HBOMaxHelp ya folks gonna help me?
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Victorian Rose of the 23, Philistine
(@Victorianrose23) reported
@DCDoomPatrol @hbomax God help me, I live this show so much.
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SusanBrady
(@SusanBr91519165) reported
@HBO @hbomax Who will help me with advice?
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🇦🇸Oni’Bby🇫🇲
(@kikiwitkeoni) reported
Ima need @Roku and @hbomax to get it together. There should be no reason why I can’t play any of these movies/shows. It’s been like this for going on 3 days now! Charging me to stream but your app doesn’t work on my Roku tv? That’s a total rip off!
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Burt Zackarach
(@Quallzimodo) reported
@hbomax it would be delightful if I could enjoy all the great content on your app. Unfortunately, your app sucks, it flickers so bad I feel like I’m at a damn EDM concert. Please fix. 😒
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ZeRoFx
(@givezerofx) reported
Hey @hbomax can I borrow your login info please?