HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Irving, TX | 1 |
| Painesville, OH | 1 |
| Stuart, FL | 1 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Nerd Incognito
(@Nerd_Incognito) reported
@ryanarey Why is @hbomax's streaming quality so terrible and the subtitles literally giant black boxes that take over a quarter of the screen?
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Antifa Chief Human Resources Officer
(@AbridgedThe) reported
@HBOMaxHelp Damn fools, I didn't ask for your help
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Biden won…again!
(@sues_reed) reported
@dunemovie @hbomax I loved the books but I have a problem with the #DuneMovie. The story takes place 20,000 yrs in the future but the dialogue is like 16th century English. I just can’t reconcile the 2 extremes. It may be one of those books that just doesn’t translate well to film.
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Tommy Spears
(@ZonerMight) reported
Hey @hbomax can you please fix your Xbox app? It's just...horrible.
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Rachelle
(@mrsBheathain) reported
@hbomax This movie was absolutely AWFUL! What a way to disrespect a book author!
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Thimk
(@tim_kenney) reported
@hbomax @HBO why did your servers crash mid-Dune? Why weren’t you ready? Why were you too cheap to mix the sound so we can actually hear the dialogue? And why do the captions for your badly mixed and muffled dialog taking up a quarter of the screen? #hbomax #DuneMovie #fail
-
Richard Gwilliam
(@kirth) reported
For those trying to get Dolby Atmos on @hbomax app, I had to side load a much older version ( 50.35.0.275 Android TV version ). Still can't get Dolby Vision to work ( Fire TV Cube ). Netflix etc... all work fine with Vision/Atmos so it's 100% HBO's app at fault #DuneMovie
-
Mike Evans
(@mikeev) reported
@anshelsag @hbomax Same. Peak nits of many theaters I've been to is poor. And often the audio is too loud. Villeneuve has it all backwards. He should want us to experience his work in a controlled environment. Anyone who isn't going to take those steps probably doesn't care in the first place.
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JyneeB☮
(@theJyneeB) reported
@hbomax @HBOMaxHelp Help! I just signed up for your service but it will only play on my laptop and not my ps4 connected to the tv which was the main reason I wanted it. Ever time I click on a movie to play it sends me back to the main screen.
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Thimk
(@tim_kenney) reported
@hbomax @HBO why did your servers crash mid-Dune? Why weren’t you ready? Why were you too cheap to mix the sound so we can actually hear the dialogue? And why do the captions for your badly mixed and muffled dialog taking up a quarter of the screen? #hbomax #DuneMovie #fail
-
Jandro Chamberlain🐋
(@EBombero9) reported
@hbomax What am I paying for HBO Max for if I can't cast? Error: "Sorry, we can't play that title right now." Time to cancel I guess.
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E. Lee Zimmerman 🇺🇸
(@ELeeZimmerman) reported
@BrienWannabe @dunemovie @hbomax Yeah, I’ve never been able to get the subtitles to work on HBO Max’s new releases. Everything else is fine, but new releases I can’t get for some reason. I use amazons fire cube.
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Justin Wolfe
(@_JustinWolfe) reported
Surprise to no one that, @HBOMaxHelp was in fact.. absolutely no help.
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John J Reid
(@JohnJReid4) reported
@dunemovie @hbomax This is not a movie to see on a TV. It's designed to be seen in a theater, in particular lighting conditions and with a quality sound system. The only reason to not see it in the theater (at least the first time) is because you're cautious about Covid.
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Amanda Allison
(@allisonaalli) reported
Weirdly I couldn’t watch Prisoner of Azkaban on @hbomax but it was pouring and thunder/lightning at the time. But I did have WiFi so idk why it wouldn’t work. :/