HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • UnknownGoddess4 Unknown Goddess (@UnknownGoddess4) reported

    @HBOMaxHelp Hi, I reached out to y'all yesterday regarding some issues related to playing Wonder Woman on my Computer. I wasn't given any steps to reach a resolution, And Low and Behold the same issue is happening again today... "Can't play title" Very Poor Customer Service.

  • DoctorZPhD Dr. Z (@DoctorZPhD) reported

    @hbomax @GalGadot @PattyJenks This movie was so disappointingly awful.

  • bladev1 Naiche (@bladev1) reported

    @hbomax The streaming quality of #WW1984 is atrocious, definitely not 4k, barely HD. Resolution is horrible

  • cj2arts Entertainer of the Year (@cj2arts) reported

    @hbomax @GalGadot @PattyJenks Worst DC movie ever - ever worse than the one where Superman and Batman stopped fighting because both had moms named Martha

  • DPMielke1 DP Mielke (@DPMielke1) reported

    @HBOMaxHelp Help! No sound at all from any device from HBO Max streaming!!!! Please fix.

  • belle88 goonies (@belle88) reported

    @hbomax No plot, bad acting, terrible scoring. She has to be rescued by a man. The movie 2020 deserves.

  • Hunnyyx2 Lisa Morris (@Hunnyyx2) reported

    @HBOMaxHelp Getting a black screen for Ww84 on new fire stick. Is working on a much older version. How do I get it to work on new one? Audio is great. No visual. HELP!

  • Aryan723 apr (@Aryan723) reported

    @hbomax My question is why do y'all not have enough servers spun up??? Can't watch it!! Please let me know when more servers are spun up

  • TonyDolphinsFan T (@TonyDolphinsFan) reported

    @HBOMaxHelp what’s up with the terrible viewing experience when using the HBO Max app to watch @DCWonderWoman ??? Unbearable to watch - so disappointing...

  • JamiAna8 Jami Ana (@JamiAna8) reported

    @hbomax @GalGadot @PattyJenks I heard it's not that good a movie. I heard millions of customers couldn't even connect they were getting an error code after paying you to see it. Your overpriced network is simply not worth it.

  • mattankerich Matt Ankerich (@mattankerich) reported

    @hbomax We’ve spent the last 40 minutes trying to slowly enter a roku pass. Simply awful.

  • ___seeryandavis A Simp Named Slickback (@___seeryandavis) reported

    @HBOMaxHelp any idea why Wonderwomen 1984 isn’t working? It says we’re having trouble playing this video Service code H-2726A13A-9AED-48D4-9279-a4fb2e8571e4

  • hellokevers oldface (@hellokevers) reported

    @hbomax your new broken *** channel sux

  • SebastianTurcu Sebastian Turcu (@SebastianTurcu) reported

    @HBOMaxHelp Trying to stream WW84 on my Apple TV 4K and I have audio only and no video. Is there a fix? Thank you.

  • Spartan845 Ryan Banks (@Spartan845) reported

    @HBOMaxHelp @HBOMaxHelp we have picture but no sound on our Samsung Smart TV. Just reinstalled the app but still nothing...help!

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