HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • rybo213 Rybo (@rybo213) reported

    @HBOMaxHelp Feedback on the new video player in your latest Apple TV app update. 1. The timeline does not work well with the new Apple remote. The outer ring doesn’t work for scrubbing or skipping forward/back or moving the cursor. 1/2

  • RickyJunquera Ricky (@RickyJunquera) reported from Miami, Florida

    Lord help me, @hbomax has uploaded the entire @HarryPotterFilm series! There goes my weekend. #HappyPride2021

  • gucciadIib astrokass 🚀 (@gucciadIib) reported

    .@hbomax fix your app

  • ChoasRising ChoasRising (Ozzrin) (@ChoasRising) reported

    @HBOMaxHelp I have a Roku TV with an Xfinity Flex box hooked up, which acts as the receiver, bypassing the internal Roku receiver. I've uninstalled the app, logged in an out, yadda yadda all the BS. It's not on my end, as no other streaming server I use has the issues.

  • neckra @neckra (@neckra) reported

    @hbomax Is there any issues going in with your platform?

  • juliabburke JBB (@juliabburke) reported

    @hbomax WHY DO SO MANY TITLES NOT PLAY??? I hit play then it just brings me back to the title page of what Im trying to watch. Its a KNOWN issue because Ive seen lots of posts about it!! FIX THIS!!!! Or refund me!!!

  • Justin200000 Justin🗿 🌌🌌🗿🗿🗿 (@Justin200000) reported

    @francis19857 @ArtfulDodgerCB @HBOMaxHelp Nope, still not working for me.

  • otheralaina otheralaina (@otheralaina) reported

    @HBOMaxHelp the app on my iPhone closes/crashes every time i try to download episodes of TV shows. what's the best way to fix this

  • BlindGirlTweets Annie Brady (@BlindGirlTweets) reported

    @HBOMaxHelp The flight attendant audio description tracks have disappeared. I tried to contact customer service but was disconnected. Can you help?

  • jkmcyrano1 John Mainieri (@jkmcyrano1) reported

    @hbomax the stupid narrative track is still overlaid on the new eps of HACKS. How long do we have to wait until you fix this??????????

  • C8isGreat22 Caitlin (@C8isGreat22) reported

    @hbomax is there an outage? App won’t play new episode of Hacks

  • jkmcyrano1 John Mainieri (@jkmcyrano1) reported

    @hbomax Hey guys, I don’t need ridiculous voiceover description of what’s happening on the screen while I have ears and eyes to watch “Hacks”. FIX IT!!!!

  • ChoasRising ChoasRising (Ozzrin) (@ChoasRising) reported

    @HBOMaxHelp service* ... Also, the issues you have with yours seems mainly with any of the TV shows. Movies tend to play fine, but the TV shows (Big Bang, Friends, Etc...) constantly freeze, fail to load, load with other languages (even tho i have it set to English, Subs off).

  • deepsoulvibin Nat S (@deepsoulvibin) reported

    The @hbomax app is the worst, makes watching anything a pain, fix it pls and thanks

  • otheralaina otheralaina (@otheralaina) reported

    @HBOMaxHelp the app on mi Phone closes/crashes every time i try to download episodes of TV shows. what's the best way to fix this

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