HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Justician2 Joan Crowley (@Justician2) reported

    @TheClaudiaBlack @hbomax Virtually every streaming service glitches. And given how much we pay, it should be reimbursed. Won’t happen. I have a perverse pleasure in finding out that famous people have the same problem. Very egalitarian of the streamers to mess with us all.

  • Wolky48233957 Wolky (@Wolky48233957) reported

    @HBODocs @hbomax My issue was never him or his music per se, It was the sound engineering. it was the sonic equivalent of photoshop. Everything was so warm and fuzzy and the low end was over boosted to give it a richness but it just felt hollow and phony.

  • SindallStephen Stephen Sindall (@SindallStephen) reported

    @TheClaudiaBlack @hbomax Being smugly old school I never get that problem with dvds...

  • missheartcore Miss Heartcore (@missheartcore) reported

    @feliciamariek @iamcarriesoom Will @hbomax ever learn to fix their scroll lag?

  • Nervatel Nervatel (@Nervatel) reported

    @HBOMaxHelp I just want to make sure What I am understanding is that there is no way to report this directly from the website/software People with hearing disabilities have to use a 3rd party app to ask you guys to fix a subtitle timing issue ? What ********

  • UnlimitedHAX13 Hax (@UnlimitedHAX13) reported

    @TheClaudiaBlack @hbomax It's hard to believe just how bad this app is. Always a terrible experience.

  • RussEgan Russ Egan (@RussEgan) reported

    Hey @TomCruise, did you know that you can't hear the sound on #oblivion on @hbomax ? I asked them to fix it a while ago but so far nothing. Can you help? Thx

  • Este_Frey EsterFrey (@Este_Frey) reported

    @HBO @hbomax Who will help me with advice?

  • SeanHoover Sean Hoover (@SeanHoover) reported

    @TheClaudiaBlack @hbomax The @hbomax app is by far the worst of all apps. Continuing where you left off from in a show or movie is a nightmare. The app will just freeze for several minutes trying to load the content. I often have to force close the app and try again.

  • BredfruitBredda iRiE ViBES 🇯🇲🇻🇪 (@BredfruitBredda) reported

    @hbomax fix your buggy *** app! Or charge less! Idk what ******** I’m paying for

  • Dana92242151 Dana (@Dana92242151) reported

    @TheClaudiaBlack @hbomax I love when it freezes in the middle of a show and one has to then delete and re-install the app to get anything but black screen. Getting an actual error message would be a nice improvement!

  • willkriski Will Kriski (@willkriski) reported

    @succession @hbomax probably the worst show of all the seasons

  • tropic_bliss76 J'en 🌈 🎮🐓 (@tropic_bliss76) reported

    @TheClaudiaBlack @hbomax The only time I have issues with streaming, it's because our ISP is garbage. Fiber optic, my a$$. Almost never get the 250Mps I should due to those douche-canoes throttling. And don't even try to talk to them about NAT. They act like I'M speaking gibberish 🙄

  • tonygalloro Tone 🌱 (@tonygalloro) reported

    @HBOMaxHelp just sent a PM. Apple TV HBO max app is awful. Nothing loads. I’ve tried everything.

  • dbaEBONY ebony (@dbaEBONY) reported

    @HBOMaxHelp or … someone could fix your app

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