HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • trehitz 🍒🍊🪴 (@trehitz) reported

    ima need for y’all to fix Alpha Omega’s intro for the show. those letters are not correct 🥴 #LegendaryHBOmax @hbomax

  • venividiflevi 🌻Miss Anne Thrope🌻 (@venividiflevi) reported

    @HBOMaxHelp This app freezes and closes no matter where I've used it. On iPad, on fire stick, on new smart tv, literally everywhere. HBO GO never even glitched. Why change it when it wasn't even broken? What a waste of money.

  • Lil_Wallet Lil Wallet (@Lil_Wallet) reported

    @HBOMaxHelp downloads don't work

  • leeshxrosex Leesh🌹💀 (@leeshxrosex) reported

    @HBOMaxHelp This solution did not work

  • xbigmark mark (@xbigmark) reported

    @hbomax I have noticed the sound is really low watching using the app on Roku. Am I the only one with this issue

  • Nameofpethere Limerick (@Nameofpethere) reported

    @hbomax we have hbo max, on samsung TV running apps through Apple+ box. Used to work perfectly, now goes to black

  • oneHIGHprice Chris price (@oneHIGHprice) reported

    @HBOMaxHelp After reading reviews on xbox market place and reddit I HIGHLY doubt this is a problem on my end. All my other devices work just fine except the one i use the most. I understand most people get max for free, but some of us still pay for this service so a fix would be nice!

  • 1NDi60 indy (@1NDi60) reported

    once again @hbomax decides not to work in my browser, so i will be torrenting my movie for the night.

  • Native_Orchid NickManchester- Something Else (@Native_Orchid) reported

    @david_jenkins__ I brewed it and drank it like coffee. Does that work? And little tea cakes made out of the tidbits we keep going over. @hbomax #RenewOurFlagMeansDeath

  • taehyungyeji judith⁷ 💞 (@taehyungyeji) reported

    uhh @hbomax help?? cant even find anything about this online😭

  • leeshxrosex Leesh🌹💀 (@leeshxrosex) reported

    I’ve been watching Hacks on HBO Max but every other episode is in another language and I can’t figure out why. Wth @hbomax please fix this

  • Booooozle Booooozle (@Booooozle) reported

    @HBOMaxHelp Yeah nope, that didn’t work, still getting the “you’re offline check connection” & can’t play this video right now 😑

  • allabas101 Openly Black Bella🌈 (@allabas101) reported

    @hbomax I was charged twice this month for hbomax and need a customer service number to get this issue resolved but I don't see a number.

  • chubbles_mcgee Kelly Jo (@chubbles_mcgee) reported

    @HBOMaxHelp are you having issues?? Boondocks hasn't been working at all

  • CaseyMoore CaseyMoore (@CaseyMoore) reported

    @HBOMaxHelp Keep getting “Network error” message. Only happens with @hbomax, no other services.

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