HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • JakeDawsonPool Jake (@JakeDawsonPool) reported

    @HBOMaxHelp Yup. Don't know how, but it just started working again when I tried to login yesterday morning.

  • FPGarvin Deep State Space Force Commander🚀 (@FPGarvin) reported

    @msbutterfly1283 @hbomax Do something more fun like cleaning grout. It's awful.

  • gaysocialworker Social Worker for #BlackLivesMatter (@gaysocialworker) reported

    @HBOMaxHelp It’s @Neurofourier that needs the help.

  • sur4dye Bernie Tiano (@sur4dye) reported

    @HBOMaxHelp The suggested steps did not work. No matter what I do, my profile retains my progress. Erase, clear data / cache, restarts, etc — movie always starts where I left off — frozen on pause.

  • hugelgupf chris (@hugelgupf) reported

    @charlieabarto @hbomax Ok. That seems more advanced than just 5.1. So why doesn't 5.1 work? An app limitation probably then? (Idk if Atmos works well, but I get surround sound on WW1984, and receiver indicates "DD + DSur" (Dolby Digital + surround?))

  • DarkNookShop Darknook (@DarkNookShop) reported

    @ShadowMonkey987 @Crash1mill @hbomax I finally got it to work. Had to use Firefox in safe mode with all my web security apps disabled. Guess I should have expected an system running on an AT&T backbone would have functionality dependent on running intrusive tracking, bordering on malware.

  • A_MakNCHEZ Mak N' Cheeeeese (@A_MakNCHEZ) reported

    @jacquiomanning @hbomax I used to work there (it was much much tamer by then)

  • AndresBanus Andres Banus (@AndresBanus) reported

    @HBOMaxHelp - I do not get an image, I get a black screen with only audio. I tried other movies... and no issue. Only with WW84.

  • blackmouth210 BlackMouth (@blackmouth210) reported

    @hbomax why TF do I have to rewind a movie if I want to restart watching instead of where I left off. 🤬🤬🤬 seriously need to update your Xbox app. So f’n frustrating. Don’t do anything of that customer service garbage either “we’re sorry your experience..” just fix the damn thing

  • BlueWhiteUK Brian (@BlueWhiteUK) reported

    @hbomax One of the worst movies I saw in 2020. Don’t waste your time.

  • connerwonner98 conner (@connerwonner98) reported

    @naythenheff @hbomax HBO max has the best shows and the worst UI. Always gotta type in my whole show title bc they wanna recommend me something else. I don’t want to watch the Wonder Woman and I never will.

  • FPGarvin Deep State Space Force Commander🚀 (@FPGarvin) reported

    @AmyF1019 @hbomax @DCComics So, you work for Warner/DC?

  • wildarmor #SaveVentureBros (@wildarmor) reported

    @hbomax Also your app for android is still not working, as a heads up

  • sangeeths2201 sangeeths220@gmail.com (@sangeeths2201) reported

    @TheDCEU @hbomax Dceu's worst film wonder women 1984

  • RonMackPDX Ron Mack (@RonMackPDX) reported

    @HBOMaxHelp But the rest of the movie had zero issues

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