HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dallas, TX 3
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Buffalo, NY 2
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1
Crestview, FL 1
Gustavo Adolfo Madero, CDMX 1
Magdalena Contreras, CDMX 1
Chandler, AZ 1
Córdoba, VER 1
Poza Rica de Hidalgo, VER 1
Kingwood, TX 1
Juárez, CHH 1
Carmel, IN 1
Smithton, MO 1
Iztapalapa, CDMX 1
Ciudad de Villa de Álvarez, COL 1
Holland, MI 1
Santa Barbara, CA 1
Beijing, Beijing Shi 1
Tlalnepantla, MEX 1
Albany, NY 1
Puyallup, WA 1
Montgomery, TX 1
Campinas, SP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ByronDPelton Byron Pelton (@ByronDPelton) reported

    Just finished Zach Snyder’s Justice League. Few takeaways: 1. Every film should be this long (content-rich, of course) 2. Snyder has made more off of the Mercedes logo than any dealership ever could 3. The HBO Max app is terrible @hbomax fix this thing, please

  • OneAtheistJew Queen Atheist of Jewville (@OneAtheistJew) reported

    @HBOMaxHelp the app keeps glitching on my Roku. Going back a page will sometimes land me back on the Roku home and I had to go back in 4x to get Labryinth to play b/c it froze and kept sending me back to the Roku Home page. What's up with the tech issues?

  • mmonast mmonast (@mmonast) reported

    @HBOMaxHelp having an issue with the app on appletv - auto play seems to always stall. For example watching Sesame Street with the kids and a new episode won’t start just spins and spins cannot even get to the app main page. Tried delete and reinstall 1/2

  • Flamingo_Burner Flamingo (@Flamingo_Burner) reported

    @hbomax you gonna fix your ****** app or not?

  • MickyBradfordJ Micky B Jones (@MickyBradfordJ) reported

    @hbomax for some reason your app doesn't keep things in continue watching, is this an issue thats being worked on?

  • JACOBMMXVI Jacob Rosenberg (@JACOBMMXVI) reported

    @HBOMaxHelp @SamsungTV All of your letterboxed content on the internal App is playing stretched vertically. The original aspect ratio is not being preserved and there is no setting to adjust. Send help!

  • kaitlynbreannne kait (@kaitlynbreannne) reported

    @HBOMaxHelp I keep getting a “Can’t Play Title” service error. It makes me exit out of the movie I’m watching… But then I can click on it again and it will play for 15 minutes or so and then happen again. Very frustrating to watch a movie like this. Can you help me resolve this?

  • HBO HBO (@HBO) reported

    Get your Nick fix in the latest episode of #TheNevers, now streaming on @hbomax.

  • _skidbladnir griffen (@_skidbladnir) reported

    @tpeopleswarrant @sarahsrio @hbomax While I don’t think it was completely awful, I think the first two movies are much better. They all have about equal levels of acting, but the first two were much more engaging plot-wise.

  • msciarabba Marc Sciarabba (@msciarabba) reported

    @HBOMaxHelp Still having the issue with the white line on Samsung app - it’s been an issue since 3/25 and we continue to get same standard response that you know of issue and working on it. Any chance you can fix this issue? It’s very annoying to watch a movie/show with the line

  • killjz JZ (@killjz) reported

    @hbomax @Sony @SonySupportUSA FIX THIS ****

  • TySpitsTruths TY (@TySpitsTruths) reported

    @HBOMaxHelp why is your app all of the sudden awful????

  • iDodgrMike ws champ mike 🏆🗯 (@iDodgrMike) reported

    @HBOMaxHelp No. Everything other streaming app and everything else connected to my router works fine. Including my work computer. Fix your app or I’m canceling my subscription and contacting the BBB

  • Flamingo_Burner Flamingo (@Flamingo_Burner) reported

    @HBOMaxHelp would love to watch mortal kombat after a long day of work. But instead of getting that all I get is a black screen. Pathetic.

  • jenna_hilw J.A. (@jenna_hilw) reported

    @romantashas @FOXTV @hbomax i think it’s over. we all worked hard to get it trending and using #RenewProdigalSon but nothing worked 😔. i’m not sure this will work either.

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