HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
Dallas, TX 2
Fort Myers, FL 2
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1
Portland, OR 1
Chihuahua, CHH 1
Monroe, NY 1
San Jose, CA 1
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1
Brasília, DF 1
Paris, Île-de-France 1
Lakeland, FL 1
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1
Green Bay, WI 1
Goiânia, GO 1
Conroe, TX 1
Zapopan, JAL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ericewing ericewing (@ericewing) reported

    I was really enjoying the content on @hbomax but I had to cancel it. They’re new releases like GodzillavKong and MK are unwatchable due to freezing lag every couple of seconds. Obv a known issue for them and I’m not going to pay them while they decide whether or not to fix it.

  • froggydanny Danny (@froggydanny) reported

    HBO Max has the gall to charge $15 a month and still have the worst captions I’ve seen on a streaming service yet? @hbomax let’s chat accessibility and why it isn’t important to you

  • JayRWren 🐦🐦Τζέι Βρεν 💉💉 (@JayRWren) reported

    @jasonkarns @hbomax it's actually pretty great. tons of content, studio ghibli, cartoon network, and the stream quality is great. But I get it for free with ATT fiber... so ain't like I'm paying for it.

  • ANGELA_CAPPETTA AngelaCappetta (@ANGELA_CAPPETTA) reported

    Did @hbomax crash today?

  • InsideTheCase Gabriel Cerda (@InsideTheCase) reported

    @hbomax Fix your Xbox One app you cowards.

  • ClemsonNyC CU•NY (@ClemsonNyC) reported

    @hbomax @HBOMaxHelp Both Godzilla vs. Kong and Mortal Kombat are unwatchable due to constant buffering. Not a network issue. Yes, I’ve deleted & reinstalled twice. Watching on Xbox One. And it appears I’m not the only one! 😔👎🏻

  • AladdinUllah Aladdin Ullah (@AladdinUllah) reported

    @hbomax Could be the best martial arts/fights on film ever but having them "grounded" is the worst idea. Martial arts films being grounded would have had them end quickly with a knife to the head or a "realistic" kick to the chest... MK isn't grounded in its fights but in its characters.

  • AndrewToniolo Andrew Toniolo (@AndrewToniolo) reported

    @hbomax hi there i have recently moved to london can you help me cancel the service. i can’t access the website to cancel from london

  • FadedPrincess08 Giz ✨ (@FadedPrincess08) reported

    @hbomax why buffer every 5 secs?

  • SammyRob18 Sam (@SammyRob18) reported from Kenosha County, Wisconsin

    @HBOMaxHelp if you could fix the white bar issue on @SamsungTV that would be great, also maybe check out your subreddit cause lots of people over there are pretty unhappy as well and would like a response after making you aware of the issue over a month ago

  • JamesQMurphy JamesQMurphy (@JamesQMurphy) reported

    @IamSawyerGreen @hbomax Same thing happening to me! Fix it!

  • mhernandez0813 Misael (Mish'ael) Hernandez (מִישָׁאֵל) (@mhernandez0813) reported from Dallas, Texas

    Recently, a white line appears on the right side of my @Samsung smart tv. This only appears with @hbomax. Is this a common problem that's going to be fixed? It's annoying to say the least 😒

  • AryaTheAssassin Arya H'Gar of Braavos (@AryaTheAssassin) reported

    // @hbomax As I re watch "The Long Night" GOT....we have a continuity error. @GRRMspeaking Arya gave her valerian steel dagger and told them to "Stick them with the pointy end." Yet, she had it to kill the Night King. Please tell me when she got it back. Another D&D mess up.

  • krogock Kendra Rogocki (@krogock) reported

    @HBOMaxHelp when do you issue credit for customers unable to use HBOMax for 2 days? We know we aren’t the only outage. Also, why don’t you allow for contact via email or phone. Definitely not top notch customer service...

  • ericewing ericewing (@ericewing) reported

    I was really enjoying the content on @hbomax but I had to cancel it. Their new releases like GodzillavKong and MK are unwatchable due to freezing lag every couple of seconds. Obv a known issue for them and I’m not going to pay them while they decide whether or not to fix it.

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