HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Portland, OR | 4 |
Austin, TX | 3 |
Streamwood, IL | 2 |
Madrid, Comunidad de Madrid | 2 |
Colorado Springs, CO | 2 |
Valencia, Comunitat Valenciana | 2 |
Grand Rapids, MI | 2 |
Göteborg, Västra Götalands län | 2 |
Chicago, IL | 2 |
Westminster, MA | 2 |
Sydney, NSW | 1 |
Teziutlan, PUE | 1 |
Tallahassee, FL | 1 |
Wayland, MA | 1 |
Orléans, Centre-Val de Loire | 1 |
La Mesa, CA | 1 |
Columbus, OH | 1 |
Cedar Creek, TX | 1 |
Pensacola, FL | 1 |
Pereira, Departamento de Risaralda | 1 |
Naha, Okinawa | 1 |
Lebanon, NJ | 1 |
Santa Clara, CA | 1 |
Olympia, WA | 1 |
Inwood, WV | 1 |
Sandy, UT | 1 |
Scottsdale, AZ | 1 |
Svenljunga, Västra Götalands län | 1 |
Stuart, FL | 1 |
Parkville, MD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Will Parkinson (@insektman) reported
@HBOMaxHelp my subtitles are out of sync with the playback of the movie. I’m using a roku stick with the latest hbo max app. Can you help? The captions are appear ahead of the movie and give away the plot. It’s very annoying.
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michael franklin (@ekimnilknarf) reported
@trey_bluleo70 @fboyisland @hbomax There is quality and very interesting entertainment...but not this.
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El Jefe (@HitechRednech) reported
@HBOMaxHelp any plans to fix the dumpster fire of an iOS app? I mean how do you mess up a video player? It’s literally built in to the OS.
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kev- (@kev83969086) reported
@HBOMaxHelp Hi, why is my Hbomax still not working on my Apple TV but works everywhere else?
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Lords&Wolves (@lordsandwolves) reported
@hbomax has the absolute worst streaming app. Doesn't matter how good the selection is if you can't watch any of it.
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Carla Fiorella (@CarlaAFiorella) reported
@sturgeonbay111 @HBODocs @hbomax Yes, HBO max streaming isn’t as smooth as Netflix. However, have been subscribing to HBO/Max for 25+ yrs. Production quality & content far outweighs streaming issues by far for us. I will def watch this.
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Chicken Mandala (@KATErade5592) reported
@HBOMaxHelp known issue: HBO app for Android always shows videos off-center. Tried uninstalling and reinstalling, no phone updates, error persists. Pixel 5
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All the Flicks That Are Fit to Squint (@allflicker) reported
“….a lot of white men in backwards baseball caps…” Different time, same problems. #NowWatching #Woodstock99 @hbomax
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𝖏𝖊𝖋𝖋𝖊𝖗𝖞 (@jefferykitto) reported
@HBOMaxHelp everytime I pause the show, the app shouldn't freeze and crash. please update your app as soon as possible.
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Fesquire (@Fesquire) reported
@hbomax fix your autoplay function. Geez.
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Rose Grey (@Greyrossey) reported
@___pochita___ @Snapchat @hbomax any issue like this can easily be handled by #silent3tech on IG without paying a dime
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Charlie Nathanson (@CharlesGN) reported
@HBOMaxHelp autoplay not working. Fix this asap. Ridiculous
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steven gregory drozd (@drozd_stephen) reported
@Ty___Webb @hbomax It was terrible, hilarious and shocking
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Troy Stamer (@MaxThrasher007) reported
I would like to make an observation that I noticed! Some how I'm starting to really believe that we all are trying to work together despite our differences, because on @HBO & @hbomax, they brought back one of the greatest Movie Franchises in History, #PoliceAcademy!.....
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Will Parkinson (@insektman) reported
@HBOMaxHelp Hi there, I did as you directed and I still have the same issue. The captions are appearing on the screen 25 seconds ahead of the dialogue and pictures. What can I do?