HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Garrus
(@ISIandChill) reported
@HBOMaxHelp deleted hundreds of people's schedules. I was mortified, but we discovered that it was actually a bug in the system and that mistake that I caused helped us fix our system. Moral: Mistakes happen to everyone and are often beneficial to the business in the long run.
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Remmerts
(@remmert_s) reported
@Marymeowmix @HBOMaxHelp Omg. This comment is why we are a weak *** country. If you can’t handle the joking and ribbing, ITS YOU with the problem.
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Gwynne Monahan
(@econwriter5) reported
Paying for @hbomax is paying for frustration. I should get $1 every time it freezes, crashes, says "Oops," or generally doesn't work. I could retire comfortably by the end of the month! That'd be a great selling point. Get $1 back for every time an app stops working.
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*** O'Kelly
(@LenOKelly) reported
@HBOMaxHelp Dear Intern: My first night at my first full-time radio job I entered a wrong command into the computer. Locked the whole thing up for a half-hour and a 60,000 watt station aired nothing. PD came in all pissed off and he couldn't fix it. Engineer redid the system the next day.
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Dr. Jane Davis #BlackLivesMatter
(@jdavis025) reported
@HBOMaxHelp Dear intern, lemme tell you about the time I deleted 11,000 item records from the library database, told my boss, who gave me a hug and told me it’d be okay. Then I posted my mistake to a library listserv and a nice man wrote a script to fix it. We all make mistakes.
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Vanessa MacLaren-Wray
(@CometaryTales) reported
@HBOMaxHelp Actually, one of the nicest messages I got that day. Nobody tried to sell me anything or needed me to hurry and help them or wanted to complain. Somewhere, there was somebody quietly testing something. Ahhhh. Engineering poetry. Thank you. Pay that intern well.
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(((Glenn D)))
(@bccdny) reported
.@HBOMaxHelp #HBOMax is down on my tv still. All other streaming services work fine. It works great n my iPhone and i airplay it but that means losing my phone. Any etano when it’ll be back up in NYC? #HBOMaxdown
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MMoon
(@PrimeImageUS) reported
@HBOMaxHelp Love this response and the fact, HBO Max let's interns do real work is 👏. In the 80's, intern work was garbage...literally taking it out.
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Hot Girl Bummer
(@disaster_march) reported
@HBOMaxHelp Dear Intern, one time I accidentally pasted an image into a text-only spreadsheet software and caused it to crash in such a way that it deleted all the information for all of the orders we were currently processing. (I got it back eventually)
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Eide Bailly
(@EideBaillyLLP) reported
@HBOMaxHelp Dear Intern, Don't worry. We've all thought we could do our taxes by ourselves. Turns out, sometimes it pays to ask for a little help. P.S. no, your dog (cat/fish/bird) can't be claimed as a dependent. #DIYfail
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Jérôme Leroy
(@jeromeleroy) reported
@HBOMaxHelp Dear intern, I formatted a drive with all of my boss’ ongoing project files while “re-organizing”. Although I offered my resignation, my boss turned it down and said that he needed me more than ever—so I could fix my mistake. (I did.) 5 years later we became business partners.
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#sheCANic®
(@girlsautoclinic) reported
I know this intern joke at @hbomax is funny but why doesn’t my HBO max work on my Roku? I can only watch certain movies and no series. iPad and iPhone ok. I feel like HBO has the best streaming content but the worst servers. Work on that please!!
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matt col
(@mc_swaggletooth) reported
from
Oakland, California
Sooo, @hbomax, y'all just never gonna fix this fast forward and rewind issue huh?
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Kerry K. Taylor
(@squawkfox) reported
@HBOMaxHelp Dear Intern, As a software developer intern I once disabled the software’s “Save” default. So everyone who closed or crashed the product lost ALL their work. Customers were annoyed, but I kept my job AND learned the importance of setting the right defaults in all areas of life.
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Marc Boorshtein
(@mlbiam) reported
@HBOMaxHelp It's not the intern that needs help....
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