HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dallas, TX 3
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
The Hague, zh 1
Toano, VA 1
Minneapolis, MN 1
League City, TX 1
Naugatuck, CT 1
New York City, NY 1
Walnut Creek, CA 1
Makati City, National Capital Region 1
Adelaide, SA 1
Santa Clara, CA 1
Mission Viejo, CA 1
Clio, MI 1
Rolling Meadows, IL 1
Manises, Comunitat Valenciana 1
San Antonio, TX 1
Riverside, CA 1
Port Saint Lucie, FL 1
Los Angeles, CA 1
Chicago, IL 1
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • KCGreen17 Casey Green (@KCGreen17) reported

    @HBOMaxHelp @The3Rrrs Read the thread @HBOMaxHelp - seems like a lot of people are experiencing issues with your app....

  • Oreeezy Liz Lemon (@Oreeezy) reported

    FIX THE APP MY GOODNESS @hbomax

  • The3Rrrs RepeatRepeatRepeat (@The3Rrrs) reported

    @HBOMaxHelp Played HARRY POTTER 1 as test. 1 minute to load. Made it through about 1 minute of footage before audio cut out intermittently. Then video cut back to main roku menu- no prompting from me. App + roku fully up to date. All other streaming service apps work. Hbomax works on laptop.

  • Catzlaff Cat (@Catzlaff) reported

    Does @HBOMaxHelp just not work on any TV? I have exhausted all support recommendations. If I try to watch on my TV it freezes and my entire TV restarts or kicks me back to TV main menu.

  • ryanmcd92 Ryan (@ryanmcd92) reported

    @brgridiron @hbomax Poor kids dad is a terrible CB, and his favorite QB isn’t even the best QB in the east

  • morganfahey Morgan Fahey (@morganfahey) reported

    So, the @hulu app announced a price hike, did an update, and now I can't pause or fast forward during episode playback. I don't think streaming apps should be competing to be EVEN MORE unusable than the @hbomax app. @hulu_support, can you fix this??

  • Kskgadu gandalf (@Kskgadu) reported

    @Murali_47 @DisneyPlusHS @hbomax Ui lo sagam serials and hindi channels ye Worst app

  • _ItsJesus Jesus (@_ItsJesus) reported

    @hbomax is probably the worst movie streaming app of all time. Constant buffering even with really good WiFi.

  • zackyuro92 Zack 🚀🚀🚀 (@zackyuro92) reported

    @HBOMaxHelp I mostly use it on my PS5. But my parents use it on their smart TV and my friends use it on other devices. Everyone has the same problem. For $15 a month I should be able to watch The Wire without getting error message intermissions.

  • Softball237 softball237 (@Softball237) reported

    @HellerHighWat3r @hbomax Ya, it would be funny to see them try to pull this super elaborate prank and it doesn’t even work or #WynonnaEarp sees right throw it lol #BringWynonnaHome

  • The3Rrrs RepeatRepeatRepeat (@The3Rrrs) reported

    @ruff_bluffs Hey @hbomax and @roku, seems like there are at least 21,000 people aware of this problem. Any fix to use this app on roku?

  • cntbetamed solar power crusader (@cntbetamed) reported

    @hbomax fix your app!!!!

  • boyden_steven Steven boyden (@boyden_steven) reported from Omaha, Nebraska

    @TheEllenShow @CartoonitoCN @hbomax Im trying to get my wife to be from Nigeria and having lots of trouble with the money part can you help me

  • vlckow ☢ VLAD ☣ (@vlckow) reported from Bethesda, Maryland

    @hbomax Why your app freezes on my 1 year old #Samsung smart Tv? What to do? When I stream HBO channel from #AmazonPrime app on the same Tv, no problem

  • Softball237 softball237 (@Softball237) reported

    @HellerHighWat3r @hbomax Maybe Doc could help Nicole out in the sheriff’s department now that he’s human again? #WynonnaEarp #BringWynonnaHome

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