HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Philadelphia, PA 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Oak Harbor, WA 1
Bangor, ME 1
Reynosa, TAM 1
Santa Catarina, NLE 1
García, NLE 1
Brie-Comte-Robert, Île-de-France 1
Torrijos, Castilla-La Mancha 1
Bron, Auvergne-Rhône-Alpes 1
Quinns Rocks, WA 1
Lyon, Auvergne-Rhône-Alpes 1
Chelles, Île-de-France 1
Columbus, OH 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Tours, Centre-Val de Loire 1
Limoges, Nouvelle-Aquitaine 1
Clinton Township, MI 1
Couvains, Normandie 1
Brno, Jihomoravský kraj 1
Dunkerque, Hauts-de-France 1
Westerville, OH 1
Béthune, Hauts-de-France 1
Denton, TX 1
Richmond, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • jillibrarian Jill Markgraf (@jillibrarian) reported

    @HBOMaxHelp @chloesrose Same problem. Don’t know roku model . It worked last week. It works for all other streamed channels. HBOMax failed us on Christmas.

  • TheAngryInvest1 The Angry Investor (@TheAngryInvest1) reported

    I should pirate #WonderWoman1984 for better quality @PattyJenks @hbomax ? #AskNolan? The quality is delivered is the worst on any service I have used in 2020... I honestly just stopped to consider finding a better quality version from some illegal torrent sharing platform...

  • littlej1982 JP (@littlej1982) reported

    I have a feeling there is a lot of golden [lasso hehe] footage on the cutting room floor with #KristenWiig just making a masterpiece out of this character.... i suggest a 4 hours directors cut and a re-release in late 2021.... @hbo @hbomax @DCComics - you have time - fix it!

  • Nameless_Piska Matt Piška (@Nameless_Piska) reported

    @HBOMaxHelp you should allow people worldwide to click the "contact help" page. I've received a registration email to my email address and it's not for me.

  • MenzaJoe Joe Menza (@MenzaJoe) reported

    @ndrewharman @HBOMaxHelp Same here. Roku app playback is choppy other apps work fine in 4K

  • SabrinaMonet 𝚂𝚊𝚋𝚛𝚒𝚗𝚊 𝙼𝚘𝚗𝚎𝚝 (@SabrinaMonet) reported from Vallejo, California

    @HBOMaxHelp Just got it to work. Had to change range and rate.

  • keithandbelle Keith Mathews (@keithandbelle) reported

    @hbomax what’s up with all the skipping in Winder Woman? Fix it!!!!

  • cosmicmemories8 CAP (@cosmicmemories8) reported

    @hbomax So bad...and I LOVED the first movie...this one had terrible FX, plot line was confusing and corny....you can tell Hollywood is dying...which honestly, it needs to 😔

  • TBMNT1 TBMNT (@TBMNT1) reported

    @HBOMaxHelp Having run through all the support steps on HBOMax website, I'm still having issues on my Roku series 5 TV. Everything else I try (on HBO and other platforms) streams fine. Network is solid. But Wonder Woman 1984 is choppy/low frame rate and audio sync off, no matter what I do.

  • ZackDavisson Father Zackmas (@ZackDavisson) reported

    Why does every streaming service except for Netflix have such a shitty interface? Like... @hbomax is just garbage. Difficult to navigate. No idea how to find what content they actually offer other than their idea of "best!" Zero subtitle options... they are the worst.

  • valannin Dr. Valannin, MSEd., Psy. M, PhD, The Unburnt (@valannin) reported

    @hbomax At least 2015’s Fantastic Four is no longer the worst comic book movie ever made.

  • TheBoldPursuit TheBoldPursuit® (@TheBoldPursuit) reported

    @Roku @hbomax That’s great, but your #@hbomax app crashes after login. Every time

  • sonya415 Sonya (@sonya415) reported

    Impossible to watch #WW84 Because of streaming glitchy issues! @HBOMaxHelp

  • JakeDawsonPool Jake (@JakeDawsonPool) reported

    @HBOMaxHelp I can't login on any device. I did all of the steps on your troubleshooting page and contacted support who referred me to your specialized support team. I replied to their email and haven't heard from anyone for 3 days. Can someone help me!?!?

  • JasmineAlexis Jasmine Alexis (@JasmineAlexis) reported

    @HBOMaxHelp I don’t think the “Clear Continue Watching” function works. It doesn’t actually reset the movie or show as if you weren’t watching it. All it does is remove the movie or show from a list. So frustrating! Please fix!

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