HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Queens, NY 3
Oklahoma City, OK 2
Hamburg, HH 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Atlanta, GA 2
Saint-Gildas-de-Rhuys, Bretagne 1
Leeds, England 1
Liverpool, England 1
Brackley, England 1
Saalfeld, Thuringia 1
Max Meadows, VA 1
New York City, NY 1
Urbana, OH 1
Denver, CO 1
Springfield, MO 1
Charlotte, NC 1
Rice, MN 1
Providence, RI 1
Seattle, WA 1
Newnan, GA 1
Waynesville, NC 1
João Pessoa, PB 1
Porto Alegre, RS 1
Corning, NY 1
Cleveland, OH 1
Los Angeles, CA 1
Eau Claire, WI 1
Lexington, KY 1
Bellmore, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Chris05313895 Chris (@Chris05313895) reported

    @HBOMaxHelp @hbomax please fix the app asap again getting message unknown problem

  • KEVIN_FREE1971 Kevin (@KEVIN_FREE1971) reported

    @HBOMaxHelp @Beachitmom I'm having the same problem. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider."

  • kitchenclatter Jo Ann Phelps (@kitchenclatter) reported

    @HughE_Dillon @hbomax Had the same problem so switched to HBO to watch

  • KEVIN_FREE1971 Kevin (@KEVIN_FREE1971) reported

    It would be nice to watch #FriendsReunion on @hbomax but I'm having problems. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider." @HBOMaxHelp HELP.

  • dustycarlson41 Dusty Carlson (@dustycarlson41) reported

    @hbomax fix the Roku issue

  • JeffMiller64 el Jefe (@JeffMiller64) reported

    @HBOMaxHelp @LucifersLiege23 Rebooted to Roku and still not working.

  • KatieNugent05 Katie Nugent (@KatieNugent05) reported

    @hbomax you are really making every viewer pissed bc your app isn’t working on the series finale of mare of eastown. I’m 25 minutes in and now it’s not working. You should’ve predicted high streams. Fix it.

  • theboysteiner milkman (@theboysteiner) reported

    How can you be pleased with this literally trash you call a streaming service? @hbomax been trying for an hour to watch the show you’ve been boosting for months and it decides to just crap out. Absolutely terrible.

  • Chris31705082 Chris (@Chris31705082) reported from Dallas, Texas

    @hbomax Fix the app please do I can watch

  • patrickohall Drinks On Me (@patrickohall) reported

    @BarstoolBigCat @hbomax Want to try my login and password?

  • Twitropolis Twitropolis (@Twitropolis) reported

    @HBOMaxHelp @Beachitmom Update, I was now able to load the app, download the episode I wanted and cast the download to my tv, stream/cast still seemed not to work.

  • zd00m z🕷 (@zd00m) reported

    @HBOMaxHelp Really, the boilerplate reply? Earlier today I did none of that and was able to watch True Grit (2010) without one problem. I have uninstalled and reinstalled the app a bunch of times and it makes no difference. This didn't use to happen with the HBO NOW app. What happened?

  • KEVIN_FREE1971 Kevin (@KEVIN_FREE1971) reported

    @HBOMaxHelp I'm having the same problem. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider."

  • SagaDeLobo LoboLook (@SagaDeLobo) reported

    @hbomax SO MISLEADING your app can’t even tell its a sever issue. So you have people attempting to call their TV provider, check wi-fi, restart their device. EVERYTHING TO AVOID ADMITTING #HBOMaxdown #MareOfEasttown #MareOfHBODown. slowly becoming a joke in the streaming wars

  • Cheenz23 Angelo Alvarado (@Cheenz23) reported

    @HBOMaxHelp Fix this please!!

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