HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Philadelphia, PA | 2 |
| Buffalo, NY | 2 |
| Richmond, VA | 2 |
| Dallas, TX | 2 |
| Fort Myers, FL | 2 |
| Chicago, IL | 1 |
| Houston, TX | 1 |
| Cornersville, TN | 1 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
| Aurora, IL | 1 |
| Portland, OR | 1 |
| Chihuahua, CHH | 1 |
| Monroe, NY | 1 |
| San Jose, CA | 1 |
| London, England | 1 |
| Lakewood, NJ | 1 |
| Brewer, ME | 1 |
| Suzano, SP | 1 |
| Brasília, DF | 1 |
| Paris, Île-de-France | 1 |
| Lakeland, FL | 1 |
| Henrico County, VA | 1 |
| Farmville, VA | 1 |
| Angra dos Reis, RJ | 1 |
| Chesapeake, VA | 1 |
| Wheaton, IL | 1 |
| Green Bay, WI | 1 |
| Goiânia, GO | 1 |
| Conroe, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Jenkins
(@mikejenks101) reported
@hbomax can you either fix the compression and buffering issues on the playstation or get an app for the lg tvs. I have a 4k tv and I can easily watch Netflix in said 4k but hbo looks like I'm watching on 480p TV at best 720p
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Gustavo Hilsdorf
(@gushilsdorf) reported
@HBOMaxHelp guys I only found this handle now. Could you please follow up the thread to check this UX "error" in the browser + super wide screens. After your last update I'm not able anymore to watch movies full screen. Much appreciated.
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pandemic! at the disco
(@alaw312) reported
.@hbomax has some great content, but I can never get over how bad the user experience is. Biggest issues: - can't automatically skip intro or credits - you have to manually turn on subtitles for every new episode or movie that comes on - the option doesn't stay
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Antonio Graci
(@AntonioGrac1) reported
@hbomax still cannot watch @LastWeekTonight on my Apple TV... fix the navigation errors
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FireLord Ozai☄️
(@ItaMasta) reported
@hbomax yoooooo anytime I try to download the Snyder cut on the hbo Max app to watch on the plane it closes the app. No other movie has this problem
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Zack Allen
(@Lunchbox701) reported
@hbomax Oh and another quick thanks for being the only streaming service I watch that has to constantly buffer
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Francheska
(@HeyFranHey) reported
@liveloveblu @hbomax Let me see what I can work out 🤔
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Ready The Armada
(@swapnil36772103) reported
@ATT @hbomax @HBOMaxHelp just look at the servers crashing around the world for #ZackSnydersJusticeLeague n #RestoreTheSnyderverse
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All My Homies Hate Joss Whedon
(@datspvcecxwbxy) reported
@NathanHarkins7 @hbomax So only marvel fans are allowed to have movies they love of characters they love? Snydercut proved that DC can work and not follow the Marvel formula. DC fans and directors have been dicked over by Warner, then they spit in our faces. We reserve the right to be bothered by that.
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RVD the Dudar 🇨🇦
(@ReidWRDudar) reported
@getFANDOM Not with those awful titles!!! Lol lol the BATMAN movie with DEATHSTROKE was set up. Pretty much ready to go right? Then @wbpictures & #GeoffJohns worked against BEN. That could have happened. I hope it still could maybe with @hbomax that’s a story we all want to see!
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Whose Keevo 🤷🏾♂️
(@Ezzypiccins) reported
@hbomax can y’all help me?
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ηι¢ pederson
(@nicpederson) reported
hey @hbomax ..i know this sounds crazy, but the "up" button doesn't work w/ your app on the @NVIDIASHIELD ..works fine outside your app ..both controllers
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😊☺️😁🤓😎Andrew🎮🕹🎞📽📹🎥🎬
(@biohazardfan07) reported
@HBOMaxHelp Fix your app!! I'm watching on Roku and I can't watch Godzilla (2014) and it keeps freezing.
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✨ amanda ✨
(@toignoretrouble) reported
@HBOMaxHelp It will play content, the problem is there is a black bar on the right side of the screen when viewing your website. doesnt matter what video i click on, it’s still there. ive deleted cookies/cleared cache, signedout then back in, it doesnt fix the black bar issue.
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Robert Slater
(@Mrbiggles07) reported
from
Lincoln, California
@hbomax @ATT please stop this cycle or figure out an easier way to troubleshoot this constant issue. Log out, clear cache, uninstall, reinstall, log in through provider: "Renew your subscription." Nothing is fixing this.
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