HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Conroe, TX 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Philadelphia, PA 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1
Green Bay, WI 1
Goiânia, GO 1
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1
Bel Air, MD 1
Chamois, MO 1
Oak Harbor, WA 1
Bangor, ME 1
Reynosa, TAM 1
Santa Catarina, NLE 1
García, NLE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • tdcyphers cyphers〽️ (@tdcyphers) reported

    @HBOMaxHelp AppleTV. I keep getting the “can’t connect to HBOmax..we having trouble connecting..” error message. Can’t watch anything. I’ve tried resetting everything. Deleted the app. Redownloaded it and still doing the same thing.

  • jennifer3d86 ****Jennifer**** (@jennifer3d86) reported

    @hbomax @FlightAttendant It would be so lovely to watch the new season, but unfortunately your app has decided not to work, this literally happens all the time, and when it does it take almost all day to be able to sign back in 🙄😡

  • freeburlington Dale (@freeburlington) reported

    @hbomax The documentary was very biased in his favor. It left out a lot. He beat one of the family dogs bloody in front of two witnesses and screamed at them not to help the poor dog. That’s just one thing left out of the doc. I hope the HBO series is more truthful.

  • realJeffHarper Jeff Harper (@realJeffHarper) reported

    @HBOMaxHelp I’ve tried that, twice. I’ve also tried another Xbox completely, same result. What did your dev ops team say that those error codes mean? As a professional developer, I would guess it’s an encoding issue.

  • fakeArian arian (@fakeArian) reported

    @HBOMaxHelp hi i'm having trouble accessing young justice on the samsung tv hbo max app. any known issues? app itself loads fine, so internet isn't a problem

  • LBrijbasi Les Brijbasi (@LBrijbasi) reported

    @hbomax the commercials are terrible. Wtf! @netflix don’t do the same

  • woodsgood425 Sara Wood (@woodsgood425) reported

    Why is @hbomax such ****? The app on my iPad does not work at ALL. If i want to watch it, i have to use my tv and half the time it doesn’t work there either. #FirstWorldProblems #HBOMax #TheManOfGod

  • Epicmeme15 Dr Love (@Epicmeme15) reported

    @Froste @hbomax Froste i need your help. I will be traveling to albania sarande, do you have any reccomendation to visit there?

  • theeashleyray ashley ray (@theeashleyray) reported

    @HBOMaxHelp ok, i love your shows, i really wanna help. every time i watch a show on chromecast, pause it, exit the app and then connect to chromecast later and try to restart the episode from the main menu, right where i left off, it will connect, start the ep and freeze. EVERY TIME

  • MGMarano Matthew Marano (@MGMarano) reported

    @MovieEndorser @ZoeKravitz is my favorite after just now watching The Batman. Thanks, @hbomax. Sorry Michelle, but also not sorry to Halle or Hathaway. I'm not saying they're terrible actresses, but Halle's film was badly made and Hathaway felt miscast.

  • VanderjagtJohn thevander hammer (@VanderjagtJohn) reported

    @LeeAndasola @hbomax I am having the same problem!

  • THATBITCHJAY__ Yoncé offspring✌🏾 (@THATBITCHJAY__) reported

    @hbomax y’all be glitching too much for my liking! Fix it

  • theeashleyray ashley ray (@theeashleyray) reported

    @HBOMaxHelp the only way i can get it to work is if i connect to chromecast, search for the show, go to the latest episode and then select it and scroll all the way to where i was watching. or i delete the hbo max app and reinstall and it works

  • bIitxz ً (@bIitxz) reported

    @HBOMaxHelp Doesn’t work and now my kindle is bricked 🤪

  • TobiasRudin Tobias Rudin (@TobiasRudin) reported

    @Froste @hbomax Please also fix the responsiveness on Samsung TVs from 2016!

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