HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • dolphin4321 1 (@dolphin4321) reported

    @hbomax says my subscription through @YouTubeTV has expired. It hasn't. Can't use the HBOmax app, rendering the subscription useless. HBO sends me to YouTube tv for help. I'll just cancel. You need me more than I need you. I'm not working that hard to keep you. #ridiculous

  • Ann3Rivkah Rivkah_Ann 3.0 (2.0 account suspended) (@Ann3Rivkah) reported

    @hbomax Terrible!!! I can log into my account but nothing will play on my tv. I call support and they're completely useless. This sucks!

  • jodicollen Jodi Collen, CSEP (@jodicollen) reported

    @HBOMaxHelp—My HBO account was hacked and they changed the email and password. Can someone help me recover my account?

  • m_boro_19 David (@m_boro_19) reported

    Hey @hbomax, your @roku channel is the worst. The most unstable and glitchy piece of work I've ever seen. I feel like a 3rd grade computer class put this together on a Friday afternoon in April.

  • tonybarroslimon Tony Barros-Limon (@tonybarroslimon) reported

    @HBOMaxHelp someone has hijacked my account and none of the articles on your help center address how to get this resolved. Can I get some help?

  • jalenjbenton JENIUS (@jalenjbenton) reported

    @PlayStation y’all need to fix the @hbomax app on the ps5

  • FlashAndBlood Alexander Wrath STAN account (@FlashAndBlood) reported

    Watchmen, Lovecraft Country and Zack Snyder’s Justice League help carve a clear future for @hbomax. For them to not follow up with either of them is abysmal. But @Netflix will

  • MBerryM33 MBerry (@MBerryM33) reported

    @HBOMaxHelp Check your DMs. We’re still having issues. It has been weeks.

  • As1234Tom Tom_as1234 (@As1234Tom) reported

    Please #SaveProdigalSon #CallForBackup and upgrade your servers for all the new subscribers to your services @hbomax

  • Buddhists4Pete Buddhists #TeamPete 🐝🌉🏳️‍🌈🧘‍♂️☸️ (@Buddhists4Pete) reported

    @HBOMaxHelp After 3 days back up. On Roku. Had done all the trouble shooting steps multiple times. Started with server and "Ooops, something went wrong" errors. Then yesterday and today nothing would play but just jump right back to your home page. Probs w/Android phone ended earlier today.

  • GeneralKoA General KoA (@GeneralKoA) reported

    Ut's officual @hbomax ios app is truly THU WORST in ut's class.

  • pilfro Steve (@pilfro) reported

    @HBOMaxHelp Everytime an add comes on the app freezes. Just bought this tonight. #firestick Rebooted and factory reset no help

  • aplamondon314 plamondon (@aplamondon314) reported

    @hbomax your app never loads on my Samsung - well only about 20% of time it opens properly. I’ve tried deleting and uploading it again. It didn’t help. Love your channel but what can I do to improve this?😤

  • neo_rebel_x Alfredo Domínguez Roldán (@neo_rebel_x) reported from Xalapa de Enríquez, Estado de Veracruz-Llave

    @HBOMaxHelp where do I get help for Mexico?

  • cfc123123_ CFC20 (@cfc123123_) reported

    @DeadLiftinGamer @hbomax Same thing happened to me few weeks back I contacted support and there was no improvement. Someone on here recommend @rexxytech and they help me recover my hacked account back. His an expert

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