HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
Dallas, TX 2
Fort Myers, FL 2
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1
Portland, OR 1
Chihuahua, CHH 1
Monroe, NY 1
San Jose, CA 1
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1
Brasília, DF 1
Paris, Île-de-France 1
Lakeland, FL 1
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1
Green Bay, WI 1
Goiânia, GO 1
Conroe, TX 1
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Ryan022483 Ryan (@Ryan022483) reported

    @hbomax you might just have the worse app on my @Roku. Always freezes never loads takes forever play. All my other app work great. #hbomax

  • Paul_IPv6 Paul_IPv6 (@Paul_IPv6) reported

    @hbomaxhelp, @XfinitySupport why is the hbomax app on X1 stuck with insisting i need to sign into hbomax but the web signin says i already have hbomax? which of you is broken on auth?

  • PupTyke PupTyke TL 50 (@PupTyke) reported from Lynchburg, Virginia

    Hey @hbomax - your service sucks. I’ve been stuck in an endless loop of signing in, being verified, and being asked to sign again. Thank God I don’t pay for this subscription. Fix your ****.

  • MichaelCreel Michael Creel (@MichaelCreel) reported

    Not sure how, but I forgot how completely incredibly (almost) unusable the @hbomax UI was on our Roku TVs

  • sugarjacq Pie4Breakfast (@sugarjacq) reported

    Why does @hbomax never work?

  • DatDamn_DOMO justcallme_Domo (@DatDamn_DOMO) reported

    Aye um… @hbomax. Every time I watch 1 episode of @FriendsTV the app crash.. What’s up?

  • jennnn_njuice Jenn (@jennnn_njuice) reported

    @HBOMaxHelp hi I’ve tried watching the conjuring on both of my firestick devices and a Samsung tv and the volume when people speak is so low on the movie that I have to turn it up so loud. Can you please help?

  • joecatalineMA JD Cataline, MA (@joecatalineMA) reported

    @HBOMaxHelp While searching the content, the app freezes or lags, when selecting shows; shows won't load or they force the app to crash, audio has a difficult time syncing. This has happened on multiple roku devices but I listed the device with the biggest problem.

  • dave97782417 dave (@dave97782417) reported

    @HBOMaxHelp @CaptainWittwer On xfinity and keeps asking for sign in and then you go around in a big circle and wind up back on sign in screen

  • PrestigeWurlWid Chris Degen (@PrestigeWurlWid) reported

    @hbomax your streaming service freezes every time I use it. It has been very frustrating. I also get random errors in the middle of shows.

  • Devonte_Hen cancersznslut (@Devonte_Hen) reported

    @hbomax im begging you to fix your app🥲 I’m tired of it crashing every time I use it

  • FuryTheGod2 FuryTheGod (@FuryTheGod2) reported

    @hbomax so are you ever gonna fix your services or is everyone going to have to keep checking the outage reports continuously and keep paying for garbage streaming services?

  • kdub1119 Ms Hot Chocolate (@kdub1119) reported from Houston, Texas

    @HBOMaxHelp need help app does nothing but buffer and won’t play any content.

  • Paul_IPv6 Paul_IPv6 (@Paul_IPv6) reported

    ah... hbomax web site now broken. answers that question. @hbomaxhelp is broken. ETA on fixing?

  • SandsShay Shay Sands (@SandsShay) reported

    Finally just canceled @hbomax. I wanted to see how Westworld ended but couldn’t take the constant login problems. Just not worth it.

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