HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Paris, Île-de-France | 2 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Queens, NY | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Berlin, Land Berlin | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
| Holly Ridge, NC | 1 |
| Racine, WI | 1 |
| St. Martin, Niederösterreich | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Rage Against the Maya
(@aPARADOXatPLAY) reported
@hbomax are you going to fix this audio narration issue?
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billy jacobs 🇺🇸🏳️🌈
(@_billyjacobs_) reported
@hbomax app on PS4 is nearly unusable.
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She 🟢⚪🟣
(@Sheenaisback) reported
@HBOMaxHelp It isn't about the episodes being out of order. As I said: seasons 3, 4, and 5 are incorrectly displayed at at 4:3 aspect ratio instead of 16:9. The whole series was made at 16:9. Please fix this.
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🇺🇸Mark The Vaccinated🇺🇸
(@theMarkSkelton) reported
@DCTitans @hbomax Your app is terrible
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Reece
(@rebel_reece) reported
@sweets32 @hbomax y’all gonna fix this? 👀
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Trade & Hustle
(@TradeandHustle) reported
@hbomax as far as contact you probably have the best streaming app. As far as app performance you are by far the worst please fix! The app crashes constantly at this point as good as your content is.. it's not worth the money because it never works.
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pomegranate
(@protohelios) reported
@HBOMaxHelp PS5, I’m using a lan connection so it’s not my internet, I don’t have the issue with any other service. I have routinely had this issue with HBO MAX since it first released on the PS5
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Norm ♣
(@PDENorm) reported
@HBOMaxHelp @chris_notcapn Get off twitter and fix ur god damn app
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None ya damn business
(@HuMbLeThNkR) reported
@HBOMaxHelp @GLozanoJr You doing a lot of tweeting instead of fixing that damn algorithm. UX/UI is terrible. Ain’t no amount of troubleshoot gon fix this. We all have the same problem..
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Jaison #YoMeQuedoEnCasa
(@slayer_jaison) reported
@hbomax In LatinAmerica your app is the worst ever!!!
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abel⚡️
(@choloabel) reported
@HBOMaxHelp @MicahTheWarDog fix ur over priced streaming service challenge
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Gordon Tarpley
(@GordonTarpley) reported
from
Los Angeles, California
I think @hbomax needs to refund our subscription for the last few months. Whenever we have time to sit watch a movie (which is not often) HBO max can't play a damn thing without crashing, hanging, or the audio going out of sync. Literally ZERO times has it not had an issue.
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USA-ForMeToo
(@UsaForMeToo1) reported
@HBO @hbomax #TheWhiteLotus is the worst series we have ever seen. The acting is horrible. You wrecked the beautiful vivid colors of Hawaii by adding a yellow hue. Hawaiian water is a beautiful blue & you guys wrecked it. 👎
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mommy🦂
(@sade_sakari) reported
@hbomax count your ******* days😭! I pay y’all every month for your **** to NEVER work is what you tellin me?
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Cirucci (Kerenzie)
(@Kerensa) reported
@hbomax please fix your app. I can stream everything on the app EXCEPT @LastWeekTonight. When I try to stream Last Week Tonight all I get is a black screen with the tv show's audio. I've uninstalled, reinstalled, reset my Chromecast. Tried different Chromecast. What is going on?
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