HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • aPARADOXatPLAY Rage Against the Maya (@aPARADOXatPLAY) reported

    @hbomax are you going to fix this audio narration issue?

  • _billyjacobs_ billy jacobs 🇺🇸🏳️‍🌈 (@_billyjacobs_) reported

    @hbomax app on PS4 is nearly unusable.

  • Sheenaisback She 🟢⚪🟣 (@Sheenaisback) reported

    @HBOMaxHelp It isn't about the episodes being out of order. As I said: seasons 3, 4, and 5 are incorrectly displayed at at 4:3 aspect ratio instead of 16:9. The whole series was made at 16:9. Please fix this.

  • theMarkSkelton 🇺🇸Mark The Vaccinated🇺🇸 (@theMarkSkelton) reported

    @DCTitans @hbomax Your app is terrible

  • rebel_reece Reece (@rebel_reece) reported

    @sweets32 @hbomax y’all gonna fix this? 👀

  • TradeandHustle Trade & Hustle (@TradeandHustle) reported

    @hbomax as far as contact you probably have the best streaming app. As far as app performance you are by far the worst please fix! The app crashes constantly at this point as good as your content is.. it's not worth the money because it never works.

  • protohelios pomegranate (@protohelios) reported

    @HBOMaxHelp PS5, I’m using a lan connection so it’s not my internet, I don’t have the issue with any other service. I have routinely had this issue with HBO MAX since it first released on the PS5

  • PDENorm Norm ♣ (@PDENorm) reported

    @HBOMaxHelp @chris_notcapn Get off twitter and fix ur god damn app

  • HuMbLeThNkR None ya damn business (@HuMbLeThNkR) reported

    @HBOMaxHelp @GLozanoJr You doing a lot of tweeting instead of fixing that damn algorithm. UX/UI is terrible. Ain’t no amount of troubleshoot gon fix this. We all have the same problem..

  • slayer_jaison Jaison #YoMeQuedoEnCasa (@slayer_jaison) reported

    @hbomax In LatinAmerica your app is the worst ever!!!

  • choloabel abel⚡️ (@choloabel) reported

    @HBOMaxHelp @MicahTheWarDog fix ur over priced streaming service challenge

  • GordonTarpley Gordon Tarpley (@GordonTarpley) reported from Los Angeles, California

    I think @hbomax needs to refund our subscription for the last few months. Whenever we have time to sit watch a movie (which is not often) HBO max can't play a damn thing without crashing, hanging, or the audio going out of sync. Literally ZERO times has it not had an issue.

  • UsaForMeToo1 USA-ForMeToo (@UsaForMeToo1) reported

    @HBO @hbomax #TheWhiteLotus is the worst series we have ever seen. The acting is horrible. You wrecked the beautiful vivid colors of Hawaii by adding a yellow hue. Hawaiian water is a beautiful blue & you guys wrecked it. 👎

  • sade_sakari mommy🦂 (@sade_sakari) reported

    @hbomax count your ******* days😭! I pay y’all every month for your **** to NEVER work is what you tellin me?

  • Kerensa Cirucci (Kerenzie) (@Kerensa) reported

    @hbomax please fix your app. I can stream everything on the app EXCEPT @LastWeekTonight. When I try to stream Last Week Tonight all I get is a black screen with the tv show's audio. I've uninstalled, reinstalled, reset my Chromecast. Tried different Chromecast. What is going on?

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