HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Zapopan, JAL 2
Los Angeles, CA 2
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
Dallas, TX 2
Makati City, National Capital Region 1
Adelaide, SA 1
Santa Clara, CA 1
Mission Viejo, CA 1
Clio, MI 1
Rolling Meadows, IL 1
Manises, Comunitat Valenciana 1
San Antonio, TX 1
Riverside, CA 1
Port Saint Lucie, FL 1
Chicago, IL 1
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1
Portland, OR 1
Chihuahua, CHH 1
Monroe, NY 1
San Jose, CA 1
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • GarrettMImeson Garrett M. Imeson (@GarrettMImeson) reported

    @HBOMaxHelp on my @Xfinity app and get a "Title Not Available" option on the Friends reunion. Did a system refresh on the cable box. Not sure how else I could fix it. Also seems to have broken the main Friends series...

  • bmikeyp Mike Peterson (@bmikeyp) reported

    Is anybody else having issues with closed captions on @hbomax since last night's kerfuffle?

  • MikePeterson007 Mike Peterson (@MikePeterson007) reported

    @HBOMaxHelp trying to finish season 4 of Gomorrah but episode 7 doesn’t have subtitles. Is that a temporary issue?

  • chuckscumm Chuck Scumm (@chuckscumm) reported

    @HBOMaxHelp Still having problems on my Roku being able to watch. It's been like a week since it's working correctly.

  • xjerryx One-Sided War (@xjerryx) reported

    @HBOMaxHelp like for real, how difficult could it possibly be to fix the subtitle issue with Gomorrah s4e7? It's been over a week now! #bestcontentworstapp

  • Mpj1973Carl Carl (@Mpj1973Carl) reported

    @LinaMoon623 @hbomax Been acting weird for 3-4 days; Apple TV, Sony Bravia; intermittent, problems; especially, 4K programs; restarts are USELESS; FIX THE DAMNED THING!

  • tammyvent Tammy Vent (@tammyvent) reported from Fenton, Missouri

    @HBOMaxHelp Umm, this was 2 days ago when everyone's #HBOMax was down. And obviously restarting didn't work then and never does.

  • jeanontwiter JeanMarc Back on Twittęr (@jeanontwiter) reported

    Hey @hbomax please hire someone to work on tour streaming apps. Doesn’t matter if it’s on samsung, Roku, apple or Android all your apps are garbage. What’s the point of great content if it’s horrible to use.

  • scottmo61199325 Scott (@scottmo61199325) reported

    @HBO @hbomax Terrible ending. Felt like a wasted 7 hours.

  • Rachel32628958 Rachel (@Rachel32628958) reported

    @HBOMaxHelp I am still having issues in my Roku. I am trying to watch Snowpiercer, and last night and tonight, my TV has shut down and restarted. I am only 2 minutes in!

  • GoshZilla Stephen T. (@GoshZilla) reported

    @HBOMaxHelp It’s working fine now. I tweeted that after the major outage of Sunday night was supposed to have been over with.

  • ChapmanDan78 Dan Chapman (@ChapmanDan78) reported

    @HBOMaxHelp Sigh. Still not working on Roku App this morning. Your content is great but every week there's a bug, crappy performance or something.

  • xochristalynn christa (@xochristalynn) reported

    The @hbomax app is terrible

  • budmanmizzou Budmanmizzou (@budmanmizzou) reported

    @hbomax The app is not working on my TV. It keeps freezing up. Disney+ and all the other ones are working. What should I do?

  • rebyj Rebecca (@rebyj) reported

    I have been asked to tweet to @hbomax that you're not working on the Roku app and the man is unhappy.

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