HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • MDRobG this seems bad (@MDRobG) reported

    @PiaGlenn @HBO @hbomax Ol big brain over here needs me to spell it out for her! You're not a comedian. Clearly, you don't understand comedy. Unqualified. Loud anyway. Biles needs no help. Nor does Che. But ur boldly claiming to know what's in his heart, I abhor arrogance, and it's spilling out of you.

  • Prysmith PSmith (@Prysmith) reported

    @HBO @hbomax I will continue to watch #The White Lotus until the series ends despite the fact that I have trouble recalling any show where the lead characters are so unappealing. I am just curious if a moment will come when it justifies all the hype it has received.

  • melissa_artemis Melissa M. (@melissa_artemis) reported

    I just had to reboot my roku, @hbomax . It's not my device, it's not my internet, it's your app; which is the only one I have a problem with.

  • sfJohn__c John Schneider (@sfJohn__c) reported

    @HBO @hbomax !!! Yes please !!! ps your website has a broken episode link leading to a 404. Just saying.

  • caphotog Carol Anne Hartman (@caphotog) reported

    @hbomax HALP! The app won’t play anything. And crashes every time we try to access Account. Followed all of the suggested steps and no help. Family movie night is sucking right now.

  • melissa_artemis Melissa M. (@melissa_artemis) reported

    I'm attempting to watch again for the 4th consecutive try and it's still freezing. Audio, no video. Black screen. @hbomax, do better. Please. Fix your app, find a new developer. Do something.

  • capt_ramious Ramius (@capt_ramious) reported

    @roomaline @HBOMaxHelp Same exact issue

  • sherees_joggers Valerie Cherish Stan (@sherees_joggers) reported

    @shangchunson @nbcsnl @hbomax He is the worst.

  • MikeAndTheMouse Michael (@MikeAndTheMouse) reported

    @HBOMaxHelp - What the heck is going on with your service? I can’t seem to get anybody to respond to me to help me. Only to acknowledge that you received my message. I am paying for a service that I cannot use. Please, somebody message me and let’s get this fixed.

  • ItsChrissyFitzy Chrissy Fitzgerald (@ItsChrissyFitzy) reported from San Diego, California

    @salvia011235 @HBOMaxHelp HBO Max is the only app I have issues with on Roku! The rest work just fine!

  • oldskoolpervert Robert Montgomery (@oldskoolpervert) reported

    Is anyone else having trouble with @hbomax ? Today all of my profiles and shows were deleted and access was turned off.

  • shangchunson deng yalan rights (@shangchunson) reported

    @sherees_joggers @nbcsnl @hbomax i started disliking him a LONG time ago when he said that a journalist (who gave a bad review of his standup) committed **********. you can be mad that someone doesn’t like your work, but why would you ever retaliate in that way? and he always harps on another writer for

  • PKing43081 Min. Patrick King (@PKing43081) reported

    @HBO @hbomax The characters are engaging, @natasharothwell is brilliant, Steve Zahn & Jennifer Coolidge pretty, pretty pretty good. The hotel manager, creep, good work so far, the fact that I don’t like him, good acting.

  • gabybrumbaugh Gabriela Brumbaugh (@gabybrumbaugh) reported

    @hbomax can you please fix your terrible app!!!

  • CrisHN19 Cristhian (@CrisHN19) reported

    @hbomax i need some help please

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