HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Raleigh, NC | 3 |
| Dallas, TX | 2 |
| Quito, Provincia de Pichincha | 2 |
| Mexico City, CDMX | 2 |
| Ciudad Apodaca, NLE | 1 |
| Saint Charles, MN | 1 |
| Niort, Nouvelle-Aquitaine | 1 |
| Paris, Île-de-France | 1 |
| Palmdale, CA | 1 |
| San Diego, CA | 1 |
| Apopka, FL | 1 |
| Bellmore, NY | 1 |
| Boston, MA | 1 |
| Sackets Harbor, NY | 1 |
| Orange, CA | 1 |
| Indianapolis, IN | 1 |
| Salto, SP | 1 |
| Täby, Stockholm | 1 |
| Rio de Janeiro, RJ | 1 |
| Sherbrooke, QC | 1 |
| Grantsville, MD | 1 |
| Boca Raton, FL | 1 |
| Oakwood, GA | 1 |
| Pierrelatte, Auvergne-Rhône-Alpes | 1 |
| New Richmond, WI | 1 |
| Lesquin, Hauts-de-France | 1 |
| Sevilla, Andalucía | 1 |
| Barcelona, Catalunya | 1 |
| Bismarck, ND | 1 |
| Kingston, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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samí
(@Samisvers) reported
@hbomax fix your website
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David, inactive 💛💛
(@oldmanswiftie) reported
@hbomax is the worst streaming app ever! And yes it’s because of the incidents from the past few days that triggered this tweet. But the app itself has so many bugs and I was thinking this long before I tweeted.
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Michelle
(@Michelle_523) reported
My first complaint about the #FriendsReunion is that the captions are way ahead of the audio. Like at least a full minute. I'm less than 3 minutes in and I turned them off because it's so annoying. Must be a huge bummer for anyone who truly needs the captions. @hbomax fix it pls
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jmeeks
(@dgiardini_) reported
@brianmd_ @HBOMaxHelp Being on private isn’t gonna help
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TotoToo
(@tototoo2) reported
@hbomax Your video player sucks! Why don’t you try syncing your closed captions in Mare of Easttown so that those of us who are deaf can enjoy the show! We are paying for this ****! Fix it!
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OGTrekker Rob
(@OGTrekker) reported
@hbomax The app on Apple TV and iPhone is useless tonight. Keeps turning on CC in Spanish. Can't change it. Stuttering video. Have to keep killing and restarting. "Can't play title" errors every 5 minutes. Needs a lot of work. 🙄
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Campbelldropout
(@campbelldropout) reported
@RaquelStecher @hbomax Watching tonight but their app is so wonky on Apple TV. Shuts down or runs into errors all the time.
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Juan Shez
(@ObiJuanKanobee) reported
@ATT @hbomax How are we supposed to watch anything with your power outage still not fixed for about 48 hours now and counting
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OGTrekker Rob
(@OGTrekker) reported
@e_bick @hbomax @HBOMaxHelp It's horrible on Apple TV and iPhone. Keeps turning on CC in Spanish. Can't change it. Stuttering video. Have to keep killing and restarting. "Can't play title" errors every 5 minutes. Needs a lot of work. 🙄
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Wholesome Faithful Black Queen 👸🏾
(@A_Pretty_ChemE) reported
Aye y’all done had some time to roll everything out so now it’s time to fix this app! @hbomax
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Everdinho (DaNewRicoSuave)
(@ever_dice) reported
@HBOMaxHelp your translations aren’t working on the app for any movie or show. Closed captioning is on but for example, Rush Hour 2 has Cantonese to English translations that should be in the movie with or without closed captioning on. Not the only person with this problem
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Allison Herring
(@AHerring11) reported
Things that really suck: the @hbomax app. It’s the worst streaming app out there and all I want to do is watch the finale of #MareOfEasttown
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ليون
(@kuntizzy) reported
@hbomax i’m literally begging yall to fix this app omfgggggg
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Andy Engin Utkan
(@enginutkan) reported
@jonathanbaltz @HBOMaxHelp No the streaming was choppy yesterday. Probably a technical issue.
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taters
(@ta_ters) reported
@hbomax why does your app suck so hard and barely work?? I’m paying $15 a month! Fix it!
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