HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 2
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
Dallas, TX 2
San Antonio, TX 1
Riverside, CA 1
Port Saint Lucie, FL 1
Chicago, IL 1
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1
Portland, OR 1
Chihuahua, CHH 1
Monroe, NY 1
San Jose, CA 1
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1
Brasília, DF 1
Paris, Île-de-France 1
Lakeland, FL 1
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • brendanfraisure Law Street Commenter (@brendanfraisure) reported

    @Timmers34 @hbomax @hbomax fix this for my friend immediately

  • ACastanza Anthony Castanza (@ACastanza) reported

    @dunemovie Please please please fix the @hbomax version, there is zero legitimate reason for that to be 21:9 instead of the (almost full, almost IMAX) 16:9 version. Or at least make sure the BluRay gives us that one. It's 2021, stop releasing an inferior version outside of theaters!

  • KapNKhronic420 Saylor Moon (PSN: KapNKhronic420) (@KapNKhronic420) reported

    On a side-note, can @hbomax add the feature to set video quality? Why is that not an option?

  • Jacemandaspace2 Jacemandaspaceman69 (@Jacemandaspace2) reported

    @HBOMaxHelp help pls I need the Batfleck movie #MakeTheBatfleckMovie

  • mikesaenzsays Mike Saenz (@mikesaenzsays) reported

    @mikedeestro @hbomax Worst movie I've seen since Gigli

  • wwwshare WWWShare (@wwwshare) reported

    @HBOMaxHelp 24 hours no response; unable to sign in with new account, no response * hope ATT C Level pays attention DM asap

  • Itisdd heywhereuat? (@Itisdd) reported

    @hbomax Both Dune & Insecure are streaming poorly thru Fios. 😩 Can’t play title error message.

  • canaryfilmss hi hi || succession spoilers !! (@canaryfilmss) reported

    @HBOMaxHelp the new succession episode isn't loading for me and it's already 9pm est. please help !!

  • zackmccas Zack McCasland (@zackmccas) reported from Houston, Texas

    Who at @hbomax approved the UI to go public and when did they get fired? It’s literally the worst Streaming app in existence.

  • epicciuto Elizabeth Picciuto (@epicciuto) reported

    @HBOMaxHelp Happens on every TV in our house. Did everything on your troubleshooting site and it didn't work

  • lonthecelebrity yall slow as **** (@lonthecelebrity) reported

    I had to refresh the damn @hbomax app 1200 times for the show to pop up. Fix it!!

  • Krazyfool4 Kurt Strack (@Krazyfool4) reported

    @hbomax I'm trying to watch Dune. I'm getting audio but no picture, is there anything I could do to fix it? It's on a 4K firestick

  • DaveOscuro Grave Oscuro (@DaveOscuro) reported

    @SpookyNameHere @akstanwyck @hbomax Your assuming. But even if one is not enjoying it, how can you judge an unfinished work? Perhaps the 3rd act would have tied in what you may not have been enjoying? In 40 years I've not finished 2 movies- Battle Field Earth & Man of Steel. Its not that hard to give it its due

  • TatiAmare Tati Amare (@TatiAmare) reported

    @kendrick38 @insecurehbo I would be if @hbomax would fix it’s streaming!! I planned me entire evening around this premiere.

  • epicciuto Elizabeth Picciuto (@epicciuto) reported

    Couldn't watch DUNE at home because @hbomax doesn't work for more than a few minutes in our house. 😭 Will go to theater this week.

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