HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Portland, OR 4
Austin, TX 3
Streamwood, IL 2
Madrid, Comunidad de Madrid 2
New York City, NY 2
Colorado Springs, CO 2
Valencia, Comunitat Valenciana 2
Grand Rapids, MI 2
Göteborg, Västra Götalands län 2
Chicago, IL 2
Westminster, MA 2
Pereira, Departamento de Risaralda 1
Naha, Okinawa 1
Lebanon, NJ 1
Santa Clara, CA 1
Olympia, WA 1
Inwood, WV 1
Sandy, UT 1
Scottsdale, AZ 1
Svenljunga, Västra Götalands län 1
Stuart, FL 1
Parkville, MD 1
Milwaukee, WI 1
Caracas, D.F. 1
Muscat, Muḩāfaz̧at Masqaţ 1
Minot, ND 1
Ashburn, VA 1
Charleston, SC 1
Forest City, NC 1
Bay City, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • YourScheid YourScheid (@YourScheid) reported

    @HBOMaxHelp Didn’t work! Now even if I turn the captions off during the preview they turn back on during the recap and if i turn them off during the recap they turn back on during the show!

  • socialrefusenik arianna (@socialrefusenik) reported

    @hbomax The only surge is how truly awful ‘And Just Like That’ is. The writing is bad. The acting is bad. The neck lifts are bad. They all make Chris N assaults seem like par for the course. Gross.

  • lalaheeheehaha longlivedaqueen (@lalaheeheehaha) reported

    @notkdk3 @hbomax Agreed. 6 out of every 10 times I watch it I have an issue. 10 mins ago I tried to watch it on my tv and it wouldn’t load so I gave up. Get your **** together with the app @HBOMaxHelp

  • noturfatherscpa maybe: chris (@noturfatherscpa) reported

    @notkdk3 @hbomax espn app slightly edging out hbomax for worst

  • Brittanymroe Brittany Roe (@Brittanymroe) reported

    @ATTHelp hi! I haven’t changed my phone plan and all of a sudden my @hbomax account says it’s expired. but it still should be included. Any help? I need to finish binging #succession!!!

  • GRAYJEDI_Mn Bryan Erickson (@GRAYJEDI_Mn) reported

    @SouthPark nice call putting specials on @paramountplus. Cause getting people to subscribe to @hbomax wasn’t enough. You needed an app that doesn’t work. 👍

  • TheBobBecker Bob Becker (@TheBobBecker) reported

    @TXGenealogy @hbomax Did they help or just tell you to buy a newer chromebook? I’m having the same issue.

  • nottherealkiara Kiara (@nottherealkiara) reported

    @notkdk3 @hbomax Great streaming platform, terrible UX

  • AntonioFerdi88 AnthonyF (@AntonioFerdi88) reported

    @Luiz_Fernando_J Well @wbpictures should have known this will happen going head to head with #SpiderManNoWayHome. After all other worst part is exhibitors know that #TheMatrixResurrections is available in @hbomax and likely would be pirated big time and watch from home sadly. Bad timing.

  • BdonMack 🅱Ⓜ™ (@BdonMack) reported

    @HBOMaxHelp what's the fix for the app going straight to a black screen on Android tv. Dec 13th update has ruined the app. Cleared cache, data. Uninstall reinstall. Nothing works.

  • Bodie757 Bodie (@Bodie757) reported

    @HBOMaxHelp It’s literally only error messages @HBOMaxHelp

  • Bodie757 Bodie (@Bodie757) reported

    @HBOMaxHelp Looks like pretty much everybody is having trouble with the app yet @HBOMaxHelp is out here acting like nothing is wrong while their feed is blowing up because nothing works…you know something is wrong just ******* fix it!!

  • Black_Dynamite Donnie Parker (@Black_Dynamite) reported

    @HBOMaxHelp I don't know if your servers are maxed out or what but your app always crashes multiple times when streaming. And I know it's not my connection because it's the same wherever I try to stream. It's annoying

  • Bodie757 Bodie (@Bodie757) reported

    @HBOMaxHelp This doesn’t ******* work you ******** @HBOMaxHelp…You know something is wrong with your app just ******* fix it!!

  • NaviNabob NaviNabob (@NaviNabob) reported

    @HBOMaxHelp @ricardobairos I think he means the translations are bad. I recently learned its usually because they only have a certain amount of syllables to work with since the words have to match the scene beats and people's reading speed so liberties so it's smooth. Smooth is more important than accurate

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