HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 2
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Newnan, GA 1
Waynesville, NC 1
João Pessoa, PB 1
Porto Alegre, RS 1
Corning, NY 1
Cleveland, OH 1
Los Angeles, CA 1
Eau Claire, WI 1
Lexington, KY 1
Bellmore, NY 1
Rocky River, OH 1
Oklahoma City, OK 1
Indianapolis, IN 1
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • KHARMA__ B-Side Billy (@KHARMA__) reported

    @hbomax Fix your app.. every time I try to rewind it has a seizure

  • Josenavz Jose Narvaez (@Josenavz) reported

    @hbomax your app is so bad. Keeps freezing every 30 seconds. Fix it.

  • lisa32989 LisaCMac (@lisa32989) reported

    @egrattan @hbomax Same problem. You have 2 hours to fix or fired

  • taehway 호준이 (@taehway) reported

    @HBOMaxHelp why isn't my subtitles showing up on the screen? Just when I use the remote it appears. My tv is a LCT. Could you help me?

  • Valjones_6 Valerie Jones (@Valjones_6) reported

    @ATTHelp @hbomax please help. We are unable to access HBO Max. Have tried logging out and back in. We have AT&T wireless, fiber internet and Direct Stream tv. Our subscription is not expired. Please help.

  • MunecaTrapo13 Muñeca de trapo (@MunecaTrapo13) reported

    @HBOMaxHelp can’t get my ipad play any of your movies or shows! It’s driving me crazy! I’ve tried everything on your troubleshoot page! Help!

  • CastorTroy03 Jeff (@CastorTroy03) reported

    @Suddenlink @hbomax You’re service is completely garbage. My internet has been down for an hour and I work from home. This is the sixth time it’s been down for an hour or more since I moved here in May ‘21. I am FORCED to have Suddenlink bc it’s the only highspeed provider in my area.

  • BaltimoreOG J-Breezy (@BaltimoreOG) reported

    @HBOMaxHelp I'm having trouble with new release movies playing on my PS4. Literally everything else plays even the trailers for those movies but not the movies? Any suggestions please? Subscription is up to date. Reset system. Movies will play on my phone on same network..

  • Nothing2Autumn Nothing2Autumn (@Nothing2Autumn) reported

    @TheMatrixMovie @hbomax *Bro, what? I didnt even know that was Jada, I thought the whole time they got rid of Laurence & Jada and put two people who screwed up the original characters. But that was Jada? Bruh, Resurrections has to be the worst movie i ever seen. Worst movie ever

  • gman902105 G-man Da Black Film Nerd (@gman902105) reported

    @lawantgarde @JamesGunn @hbomax doing the lords work haha

  • Jackhamby84 Jack hamby (@Jackhamby84) reported

    @HBOMaxHelp sooooo i was wondering if maybe you could get your streaming service to work since yall willingness to take my money. Or you could.give me my money back since I cant watch nothing.

  • lrchwatt Lauren Chwatt (@lrchwatt) reported

    @HBOMaxHelp my app on my roku tv won’t work :((( it says my subscription is valid but whenever I try to watch a show it will load for a minute then go back to the home page please help!

  • MarcelBlg Marcel (@MarcelBlg) reported

    @hbomax True. I was expecting less than nothing. Matrix managed to deliver even less than that. Be it Eternals, Venom, RE or the Justice League. Matrix is worse than each of them. And it's not even close. 2021 ends with maybe the worst sequel ever.

  • Nikkomitchell12 Dominique Ballard (@Nikkomitchell12) reported

    @HBOMaxHelp Using my Google pixel 4xl it keeps saying I'm offline, which I'm not. I used other streaming apps with no issues.

  • joaoneto candoca (@joaoneto) reported

    @HBOMaxHelp Hey HBO. do you care to answer why my PS5 still won’t support HD streaming or far less 4K when my Xbox one never had the same issue?

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