HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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💡
(@ILOVETHAGENIUS) reported
@hbomax yo. yall are so close to being the best streaming service. add a ****** next episode button. fix whatever bug u got going on wit the back button. & fast forwarding or rewinding shouldnt be as much of a hassle as it is.
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🤍
(@AMERlCANMARY) reported
why does @hbomax keep asking me what provider im signed up with when trying to do tv sign in code. i pay hbo max directly. i dont have any cable provider. why are you like this
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Michael Culver
(@culverm) reported
@hbomax I received an email about converting my subscription from Prime. The sign up link in the email is a bad link that goes nowhere. Please fix this. You make being an HBOMax customer painful. My subscription ended 2 days ago & the first email I've received doesn't work!
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Blue Swift
(@Kool11Keith) reported
Yall need to fix this ************ app @hbomax
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Lori J McKinney
(@vlrmckinney) reported
@AZVotes @hbomax @Roku We haven’t had that problem. Now BritBox is another story.
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Rowe
(@RomanSantistev5) reported
@hbomax has to be the worst streaming service app ever provided. This company does not care about its customers. Obviously!
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Kolt ☁️
(@KickItWithKolt) reported
@hbomax Your app is straight trash on PSN. Can’t watch more than 1 1/2 eps of anything without getting an error code that makes me close the app just to get buttons to work.
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Ben
(@captain__benny) reported
The @hbomax app on Xbox is so bad. I’ve tried watching Last Week Tonight idk how many times, but if you skip the pre-show add, it won’t play. Literally let it load/buffer for the length of the show and still didn’t play.
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e|save generation
(@rileysrue) reported
@projectsavegen @hbomax @hbomax my worst enemy…give generation back to us NOW #savegeneration
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Jax10cross
(@jax10cross) reported
from
Midwest City, Oklahoma
@hbomax I've been trying to set up my hbomax account on my fire stick and I keep getting a message that says string does not match pattern. What does that mean and what can I do to fix it?
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AAPullins
(@AAPullins) reported
@HBO @hbomax Nice special you have for 50% off for 6 months. The only problem with it is that it leaves out current subscribers. What, are we not entitled to the same promotions?
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trammgr
(@trammgr) reported
@hbomax I'd love to watch, but the app keeps freezing on my Roku TV. When's that fix coming? Getting tired of paying for something that I can't use.
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Homebrew Handy
(@Homebrew_Handy) reported
Yo @hbomax just signed up for your service a few days ago... I'm trying to add the 6 months at 7.49 deal but I can't figure out how. Please help me save some cash please! #hbo #amazon #WarnerBros
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Mario
(@ShiningTaiga) reported
@hbomax Yo fix your PS4 App man it crashed on me 3 times in an hour
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R H Wright
(@RHWrightIII) reported
from
Cary, North Carolina
@HBOMaxHelp @hbomax Yet I keep getting marketing messages to upgrade to a prepaid annual plan. Why would I do that when issues go unaddressed? That was the point of my original post. NOT a request for assistance.
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