HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Paris, Île-de-France | 2 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Queens, NY | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Berlin, Land Berlin | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
| Holly Ridge, NC | 1 |
| Racine, WI | 1 |
| St. Martin, Niederösterreich | 1 |
| Sherbrooke, QC | 1 |
| Innsbruck, Tirol | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Tiffany Jones
(@ilovebeansoo) reported
Yo @hbomax fix your ******* app or I’m removing my subscription.
-
Manda
(@Manda2787) reported
@HBOMaxHelp I think it’s all users. Trying to use on 2 different TVs through a roku. I made the mistake of signing out and it won’t let me back into the app telling me my credentials are wrong. Before that nothing was playing. Your app continues to have problems week in and week out. Fix it
-
OurBikelaneNYC
(@ourbikelanenyc) reported
@hbomax Hey your Apple TV app seems to be broken. It's a non stop endless series of buffering, loading and 'please wait' animations. It worked fine before the update, and all my other apps load no problem. Should I wait for an update, or just cancel my sub? It's unusable as is.
-
Simone Cromer 🎥
(@TheatreofZen) reported
Come on @hbomax, I didn't buy this subscription to be denied watching films you release day to date premiere. I'm trying to click on Conjuring 3, but I'm getting an error!
-
Clint
(@crc863) reported
@HBOMaxHelp None of this fixed the issue. Also saw on Reddit lots of other people complaining of the same issue.
-
Scott J. Saluga
(@SSaluga) reported
from
Lakewood, Ohio
@HBOMaxHelp I have been unable to watch #HBOMax on my Roku Premiere model 3920x for about a week. I have closed the app, restarted Roku. Please help. Thank you.
-
Perma-Bitchfaced and Unbothered
(@OverlySarcasmic) reported
@LittleBlueDotTx @hbomax The night of the finale we actually managed to get the app to work on my Samsung phone an hour later and were able to cast it to our tv. It’s beyond ridiculous that we had to do all that. Meanwhile, Netflix has very few streaming issues.
-
Leaping Lemur
(@TheLeapingLemur) reported
@anylaurie16 @hbomax My sister just bought a Vizio TV a couple of weeks ago. HBOMax's app is completely incompatible with this brand. You have to run some convoluted thing through Google to get it to work.
-
jeffgirten
(@jeffgirten) reported
@hbomax #HBOMax @CNN @thenewsjunkie Wow. Again HBOMAX sucks and freezes on a Sunday and won’t play anything. Is anyone else frustrated with paying for a service and it won’t work?? #HBO
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Gods Son
(@GodsSon4Evr) reported
@Showtime Your app keep crashing, and we cannot watch the fight. @hbomax wouldn’t have this issue. Refund.
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Ted Wexler
(@twexler) reported
@Roguelazer @hbomax It’s nigh on unusable.
-
Mallory
(@MalloryKateH) reported
Anybody else find the UX on the @hbomax app slightly... terrible?
-
Simone Cromer 🎥
(@TheatreofZen) reported
@iamzulugod @TheConjuring @hbomax It won't open for me. All I get is an error message.
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josh
(@josh59570320) reported
@HBOMaxHelp @LaneBar93224722 There’s more issues than just audio and you already know that. Address it now! Your paying customers have been complaining for days about the app on Apple TV! ADDRESS IT.
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Gods Son
(@GodsSon4Evr) reported
@ShowtimeBoxing We cannot watch the fight due to your app crashing. @hbomax wouldn’t have this issue. Refund!