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HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bellevue, NE 1
Alpena, MI 1
Palm City, FL 1
Saint-Gildas-de-Rhuys, Brittany 1
Leeds, England 1
Liverpool, England 1
Brackley, England 1
Saalfeld, Thuringia 1
Max Meadows, VA 1
New York City, NY 1
Urbana, OH 1
Oklahoma City, OK 2
Denver, CO 1
Queens, NY 3
Springfield, MO 1
Charlotte, NC 1
Rice, MN 1
Providence, RI 1
Seattle, WA 1
Newnan, GA 1
Waynesville, NC 1
João Pessoa, PB 1
Porto Alegre, RS 1
Corning, NY 1
Cleveland, OH 1
Los Angeles, CA 1
Eau Claire, WI 1
Lexington, KY 1
Bellmore, NY 1
Rocky River, OH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • LoveMichelleXox
    LoveMichelleXox🇺🇦🇨🇦🇺🇸 (@LoveMichelleXox) reported

    @hbomax FYI… All my videos are playing in Spanish. Started doing that this morning. Every time I have to go into closed captioning to fix it.

  • TKDisco8
    Tim Kelleher (@TKDisco8) reported

    @hbomax officially has the issue that @hulu has where if you've ever watched a TV show before, you watch one episode and when it goes to the next it starts at the last scene of the episode, wildly annoying

  • CarrieHebert
    Not Normal is the New Normal. 🗽⚖️✌🏻✍🏻 (@CarrieHebert) reported

    Dang @hbomax. Just signed up for streaming w/ads. Quality is 1995. Fuzzy; jerky; at one point Spanish over-dub. Makes me think you intentionally make it so customers are forced to purchase ad-free package. @hulu is 100% better quality. Go back to @PrimeVideo.

  • ShadeX98
    ShadeX #SaveBone (@ShadeX98) reported

    @HBOMaxHelp fix your Android app! It says I am offline but my Android tablet is connected with other streaming services just fine.

  • princessjenx
    lil j (@princessjenx) reported

    @hbomax has the worst website in the world. i have never used it without a problem, for example for the past 24 hours it lets me browse but will not play anything

  • HRCDemocrat
    CK (@HRCDemocrat) reported

    @hbomax remains the worst streaming platform out there technically. I don't know why l bother.

  • SukiMarx
    Suki Marx (@SukiMarx) reported

    @etalkCTV I can’t believe @hbomax keeps an awful show like this around but cancels one of their best and highly rated shows Raised by Wolves. 🙄

  • WaywardGlitter
    Glitter (@WaywardGlitter) reported

    So @hbomax this is really annoying and having to MANUALLY restart every episode from the beginning defeats the entire purpose of auto play. I don’t know what you did to make this change, because it didn’t used to do this… but FIX IT FFS!

  • steven_badeau
    Steven Badeau (He/Him/His) (@steven_badeau) reported

    @hbomax worst of the entire series.

  • LauraIsabelMR
    Laura Isabel ټ (@LauraIsabelMR) reported

    @SpaceEcologist @hbomax @HBOMaxHelp Sorry,did yo fixed it? I’m having the same problem

  • MarkSlough
    Mark Slough (@MarkSlough) reported

    @smokeykyun @HBOMaxHelp I am having the same issue. HBOMax works fine if accessing through AppleTV. But when using the preloaded app on the Samsung Smart TV it does what nina says. I have several new Samsungs and same issue on all of them

  • HeyTraa
    Traci Bradshaw (@HeyTraa) reported

    @steelrzgirl @hbomax WOW so the glitch in the matrix is real. I just dm'd them the error code

  • ladysoftasilk
    tax churches (@ladysoftasilk) reported

    are @MarriottBonvoy and @hbomax fighting? it is literally the only app that won’t work on their wifi

  • NMergs
    Nick Mergler (@NMergs) reported

    @HBOMaxHelp How to rewatch episodes of anything without manually hitting “restart” at the beginning of each episode? This has been a known issue for months. One episode ends and instead of the next episode beginning, the app skips to the end credits.

  • CatHerder18
    Cat Herder 🤓 (@CatHerder18) reported

    @msm95334 @hbomax Wow. They told me I was the only one experiencing issues

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