HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • TheAverageDoc redocted (@TheAverageDoc) reported

    @hbomax I know ps4's are a little outdated now but your app is actually the worst of em all. The UI is atrocious and response time os abysmal. Be better, especially considering how much per month you charge.

  • squidgel72 Jeremy Earley (@squidgel72) reported

    @HBOMaxHelp I have been unable to reinstall HBOMax on my Samsung Smart TV. It is Model UN65MU6300. I had the app installed previously but when I went to use it, it would not boot up. I uninstalled it and tried to reinstall it. Kept getting error 118.

  • JackCarlton0 This **** gon' be crazy, Jacc (@JackCarlton0) reported

    Fix your ****** app @HBO @hbomax @HBOMaxHelp

  • variantkang kang’s gf ¡! (@variantkang) reported

    @hbomax there is a problem with my app.

  • KalebHawkes1 K_Lo (@KalebHawkes1) reported

    @hbomax built their app like they ******* hate you for using it. Jesus Christ fix y’all **** man

  • IIYWpod Imagine,IfYouWill... (@IIYWpod) reported

    @NoNonsenseMofo @hbomax I watch ***** Work once every few months. Never gets old.

  • kevgal00 Kevin Gallagher (IamPengu1n) (@kevgal00) reported

    @hbomax why do you have the best shows/movies but the worst streaming program? I get 2 episodes into any show, and when I try and watch a 3rd, I get “Oops, something went wrong”, and I have to restart the app. Every. Single. Time. It’s unbearable #HBOMax

  • armbro19 Armbro19 (@armbro19) reported

    @HBOMaxHelp watched two movies today. Rewound, turned on subtitles, turned off subtitles. Didn’t quit the app. Took a break. Watched the second movie. No issues. Great job!!

  • IwasatBeychella Eagles Baybee! (@IwasatBeychella) reported

    @hbomax stop kicking people out every month and making them jump through hoops to get back in. Do a QR code sign in. This is ridiculous!

  • _sparkzz Jalen (@_sparkzz) reported

    @hbomax @HBOMaxHelp ayo fix your ******* app on PS4 and PS5. If I see one more error saying "SomEtHinG WenT wRonG" I'm going to lose my mind.

  • shebangie Sophie (@shebangie) reported

    @HBOMaxHelp I have the add-free subscription. I tried that and it didn’t work. It only worked when I signed in on my laptop and then tried to play it again on the tv and through my phone. Thank you though.

  • froobak02 Froobak (@froobak02) reported

    @HBOMaxHelp @_sparkzz You dont need to help him its probably human error

  • lowmagnet oo aa spicy (@lowmagnet) reported

    @HBOMaxHelp It's a LG CX, recently added to the HBO MAX family. Every show I try times out then gives me that message. Also, note that it says help@ for the email address, so please get your devs to fix it.

  • ReyCoTweets Ceauxrë (@ReyCoTweets) reported

    @HBOMaxHelp @branch_rj I’m having the same issue and have tried the steps above.

  • worldatmyfeet23 Lauren (@worldatmyfeet23) reported

    @hbomax why, dear God why, does your app suck so much. On TVs, devices, everywhere. It’s just God awful. I wish you would fix it

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