HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Conroe, TX 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Philadelphia, PA 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1
Bel Air, MD 1
Chamois, MO 1
Oak Harbor, WA 1
Bangor, ME 1
Reynosa, TAM 1
Santa Catarina, NLE 1
García, NLE 1
Brie-Comte-Robert, Île-de-France 1
Torrijos, Castilla-La Mancha 1
Bron, Auvergne-Rhône-Alpes 1
Quinns Rocks, WA 1
Lyon, Auvergne-Rhône-Alpes 1
Chelles, Île-de-France 1
Columbus, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • LaceyMWade Squishy Le' Squish💙 (@LaceyMWade) reported

    @HBOMaxHelp I've been unable to play any season/episode of South Park without the error " Can't Play Title We're having trouble playing this video" Everything else plays fine. Is there an outage?

  • Bee4oreal Stros' B4Hoes (@Bee4oreal) reported

    @hbomax why won't my app work on roku or fire stick?

  • armbro19 Armbro19 (@armbro19) reported

    @HBOMaxHelp watching and loving “the flight attendant”!!! However, the sound has gone out 3 times in 2 episodes. In real time, no lag or hiccup in picture. Just gone! Also, during everything we watch - there is a hiccup or glitch in picture and sound. Annoying after awhile. Help!

  • TennesseyHoney MORANT JR. (@TennesseyHoney) reported

    So I get @hbomax and the sound won’t even work.... I need my funds back

  • Derek62238426 Derek (@Derek62238426) reported

    @jasonkilar @WarnerMedia @hbomax People like you are why I want to work at #WarnerBros one day

  • JohnThomasJR20 John Thomas JR (@JohnThomasJR20) reported

    @HBOMaxHelp Did you Fix"!!!!

  • JohnThomasJR20 John Thomas JR (@JohnThomasJR20) reported

    @HBOMaxHelp Left DM Fix FIX Your getting me Mad

  • devinganger Devin Ganger - BLACK LIVES MATTER (@devinganger) reported

    Hey @hbomax Babylon5 S1E21 “Babylon Squared” has audio sync problems that are preventing watching the last few minutes of the episode. How do we get support for this/get it fixed?

  • Reel_KA_Thomas K.A. Thomas (@Reel_KA_Thomas) reported

    . @hbomax trying to watch a program on your service but the closed captioning is not working. I’ve tried to solve on my own- can you assist in this matter?

  • yungyohnnyy JMX (@yungyohnnyy) reported

    @hbomax it is profoundly absurd to not have a ‘Play From Beginning’ option on the site. Having to watch a movie in reverse is awful. Get it together please, I beg you.

  • FatrickYuhomes Fatrick Yuhomes (@FatrickYuhomes) reported

    Yo @hbomax why on earth can I not stream 4k HDR on my TV app? It's 2021, there's literally no reason for this. Your compatible device list is a joke. #AmazonPrime and #DisneyPlus do this no problem. #StepYourGameUp

  • GetinTacos SillyTacosGetinMyBelly (@GetinTacos) reported

    @hbomax you need to fix your app. People watch things more than once. Have you hear of restart or play from the beginning? Great, common sense features that nearly every platform has

  • JohnThomasJR20 John Thomas JR (@JohnThomasJR20) reported

    @HBOMaxHelp ATT!! Fix Fix You Will Not Play Any Think Just say Can't Play This Title Doctor Who Torchwood or West Wing Fix!!!!!!!!!!!!!!!!!!!!!!!!

  • Shawnman71 Spanky (@Shawnman71) reported

    @HBOMaxHelp The Little Things is almost unwatchable. I have tried everything in your problem solving link. I have a 4K 2019 LG, Roku 4K, & Fire TV 4K. I get 600mbps download & have had no issues with other apps or other shows on your app. Just, The Little Things & WW1984. It’s your servers.

  • FatrickYuhomes Fatrick Yuhomes (@FatrickYuhomes) reported

    @hbomax @wbpictures Can't even watch 4K HDR on my TV app. Disney+ and Amazon do this no problem. Who ******** wants a roku it's 2021.

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