HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| Portland, OR | 2 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Sam - Get vaccinated! #TeamJoe
(@Saj15Sam) reported
.@hbomax Sorry to say but your app REALLY sucks. Are you folks going to work with manufacturers to include updates/apps for their TVs ( ie LG, etc.)?
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Serial Gramma 🌎
(@SerialGramma) reported
Hey @hulu or @hbomax ... why aren't certain shows not working ... interface looks different than usual... movie 42, series Hacks & others having issues not playing. We're paying and don't get content that we should
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Pupster76
(@jndz456) reported
@hbomax Figured out the problem
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Jonathan Badeen
(@badeen) reported
@HBOMaxHelp Things that are broken: 1) Native TV Provider sign-in w/ DirecTV 2) not-native DirectTV sign in doesn’t initially recognize account and tries to create a new one 3) Things often simply do not play 4) Subtitles do not remain on between episodes/viewing 1/X…
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🇦🇲 ARMENIAN SUMMER 🇦🇲
(@RockNRollGary) reported
@xlostpunkfoundx @AppleTV @hbomax YouTube is like broken right now what a mess
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tammy frazier
(@tam714) reported
@hbomax I can’t watch HBO max right now !nothing will play worst streaming channel ever. Soooo frustrating
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Margaret
(@MHCranberry) reported
@HBOMaxHelp Hello! I've got a problem with using HBOMax on my xfinity tv. When I select a show, ask it to play, it thinks, & then sends me back to the initial screen. I did try rebooting the cable box thing and it didn't help. I am able to watch on my laptop. What do I do?
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🥳 Sr. Knieves 🥳
(@SrKnieves) reported
@HBOMaxHelp @iamwlaw The app is straight up broken, just revert whatever atrocious changes were made.
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Curtis M. Dickson
(@BestHeadManager) reported
@hbomax I’m having trouble finding the conjuring 3 through the hbo max channel on Amazon. Any suggestions?
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Trevor Clark
(@trevoclark) reported
@hbomax you destroyed your app. Its unusable on Apple TV
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V. G. Harris
(@ProudUCFAlumnae) reported
@hbomax Please update/fix/modify @hbomax app. There’s a reason this app only rated 3 out of 5 stars. The constant restarts is getting to be a real nuisance.
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Curtis M. Dickson
(@BestHeadManager) reported
@HBOMaxHelp I’m having trouble finding it through the hbo max channel on Amazon. Iv restarted my computer a few times now and nothings changed
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Catlin Perrin
(@catlinperrin) reported
@benjaminhunter @hbomax Wait till you try their Roku app!!! It’s the most broken streaming app on the market
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Bernardo
(@BerniG) reported
Hey @HBOMaxHelp what happened with the @hbomax new update for Apple TV? The remote doesn’t work with the app to rewind or navigate the screen, it’s disastrous!!! Baffled this new update came out!
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TB2005
(@T_B_2005) reported
@HBOMaxHelp tried to watch The Conjuring 3 on a Roku TV. All I can get is an error message. CLOSE HBO MAX. An unknown problem has occurred Please contact your tv provider. That $14.99 a month comes out like clockwork. I never use it. But when I go to use it. It doesn’t work.
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