HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dallas, TX | 3 |
| Paris, Île-de-France | 2 |
| Seattle, WA | 2 |
| Zapopan, JAL | 2 |
| Buffalo, NY | 2 |
| The Hague, zh | 1 |
| Toano, VA | 1 |
| Minneapolis, MN | 1 |
| League City, TX | 1 |
| Naugatuck, CT | 1 |
| New York City, NY | 1 |
| Walnut Creek, CA | 1 |
| Makati City, National Capital Region | 1 |
| Adelaide, SA | 1 |
| Santa Clara, CA | 1 |
| Mission Viejo, CA | 1 |
| Clio, MI | 1 |
| Rolling Meadows, IL | 1 |
| Manises, Comunitat Valenciana | 1 |
| San Antonio, TX | 1 |
| Riverside, CA | 1 |
| Port Saint Lucie, FL | 1 |
| Los Angeles, CA | 1 |
| Chicago, IL | 1 |
| Houston, TX | 1 |
| Cornersville, TN | 1 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
| Aurora, IL | 1 |
| Portland, OR | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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CDRounds
(@cdrounds8) reported
@wbpictures @hbomax This movie is awful. Waste of an amazing cast.
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Honey Loup
(@LoupMccallgrey) reported
@HBOMaxHelp no sudden moves is on audio guide. I use a Roku. Help
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Sporadically Rude
(@nosympathy82) reported
@hbomax when are you going to fix your app? It's impossible to binge anything because of the error message
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Cielle$word
(@Ciellesword) reported
@spacejammovie @hbomax I think lola looks odd And uncanny conspired tot he other toons. Like an artist was told to work on her for a looooooong time to get her perfect and they stared a lt their creation for too long adjusting too many little details.
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp You already have my info from a previous issue that you weren't magically able to replicate. You have the video above, it's happening. I can't make this **** up. You have videos of me not being able to renew downloads, would you like me to post those here as well?
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Jamirish guy
(@pigeonbutler) reported
Clearly @hbomax @HBOMaxHelp don't want my money. I've tried to sign up numerous times since the launch last week and the process is strewn with dead end unhelpful error ids. Live chat with support to resolve it and there's no agents available...
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp Here's another bit of info. You already have my info. I had a problem a couple of months ago and you had ZERO explanation or solutions. The problem persists, you haven't fixed ****. The renew download option doesn't work and now playing offline doesn't work. It's not me, it's you
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Sandy
(@_therealcolonel) reported
@hbomax ya well your app I use to try and watch programs SUCKS ***. It's got some major technical issues that I have to deal with EVERYTIME I want to watch anything on the app. TOTAL POS. Fix this **** ASAP
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Casey Lee Danger
(@dykeules) reported
@HBOMaxHelp fix your ******* roku app
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AtticusThackery
(@AtticusThackery) reported
@hbomax App Dev is terrible. Cancelled roku sub let’s user go thru a the entire app w/o ever giving them a way to resub. 2mos You lost bc it wasn’t easy. When I did, WOW was it stupidly difficult. You guys hate money or something?
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Critterholic
(@critterholic) reported
@wbpictures @hbomax What a plodding, pretentious. ridiculous, boring movie. You've done something when you take this many wonderful actors and make a terrible movie.
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Skyler Chrisman
(@skylerchrisman) reported
@Joenziii @hbomax Worst birthday EVER NOW
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Brad
(@xthebread) reported
@HBOMaxHelp Hello my account was hacked earlier this evening I've been trying to get into contact with someone who can help but I've been unable to so far. Are you able to assist?
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Tom Colorado Jr
(@TomColoradoJr) reported
@hbomax @Roku I am seriously tired of paying for HBOMAX that won’t play on Roku. And, spending all the time deleting and reinstalling doesn’t ******* work.
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Mimo Azul
(@MimoAzul) reported
@hbomax fix the tv app! Subtitles on the left side and bad buffer! I feel robbed. I hope to see changes soon because I won't pay for months on the promise of fixes coming up.
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