HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Paris, Île-de-France | 2 |
| Seattle, WA | 2 |
| Zapopan, JAL | 2 |
| Buffalo, NY | 2 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
| Holly Ridge, NC | 1 |
| Racine, WI | 1 |
| St. Martin, Niederösterreich | 1 |
| Sherbrooke, QC | 1 |
| Innsbruck, Tirol | 1 |
| Crestview, FL | 1 |
| Gustavo Adolfo Madero, CDMX | 1 |
| Magdalena Contreras, CDMX | 1 |
| Chandler, AZ | 1 |
| Córdoba, VER | 1 |
| Poza Rica de Hidalgo, VER | 1 |
| Kingwood, TX | 1 |
| Juárez, CHH | 1 |
| Carmel, IN | 1 |
| Smithton, MO | 1 |
| Iztapalapa, CDMX | 1 |
| Ciudad de Villa de Álvarez, COL | 1 |
| Holland, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Art Chatkoo
(@ArtChatkoo) reported
from
Inglewood, California
@hbomax your terrible app is acting up for the millionth time. And I know it’s not my tv because literally every other app that’s of quality (@netflix, @hulu) etc work.
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Blind Marge Media
(@BlindMarge) reported
@hbomax Hi HBO Max can someone please help. You’re charging us every month yet we can’t access the platform and it says our subscription expired 9/9/2020 .. we’ve been paying for nothing for months and no one is helping us #help #whatarewepayingfor #hbomax
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Susan Finnigan
(@sfinnigan78) reported
So after getting hung up on three times today by @ATTHelp and @HBOMaxHelp, I've reached my limit. I've spent over five hours in the past week on the phone trying to get multiple issues resolved. You've lost a customer. We're heading to @TMobile. Bye!
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Michelle🌈🐘🐾
(@WinchesterShell) reported
@GameOfThrones @hbomax The absolute best character and I seriously give all the credit to Gwen. Knight of the Seven Kingdoms was my favorite episode. Two episodes later you took it away with the worst writing I've ever seen. Brienne and Jaime deserved so much better. And so did your viewers.
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Not: Sean
(@SquishyShaughn) reported
Big props to @hbomax who doesn’t throw up error messages, yelling about HDCP compliance and the like, after I wake up my computer and try to resume something I was watching.
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Tay
(@blackedflash) reported
I cant turn off audio descriptions on the app @hbomax help
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David
(@smithrockdavid) reported
@10NewsPaz @netflix @hbomax 3) Nostalgia. Watching movies like you did growing up on tv. 4) All of the above. “Hey look, The Princess Bride is on TNT so I can watch the first half while I clean the kitchen on commercial breaks until I need to work out at 4pm, which I won’t actually do either of.”
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Kaitlyn Clardy
(@ClardyKaitlyn) reported
@larissasmith69 @hbomax Better give me the login stuff when you get it lmao
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S. Sheridan
(@spydeyswebb) reported
What’s wrong with the @hbomax app? Go to select a show and won’t play. Then won’t let me back out of the shows page. Stuck! I’ve reloaded the app, still doesn’t work.
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chelebear74
(@Chelebear7) reported
@CutAyer @hbomax Lmao Ikr? HBOMax does it often, fix it and #RestoreTheSnyderVerse lol
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Amanda Delk
(@mandydarlin) reported
@hbomax why can't I get this app to work? I've done everything! HBO service code H-F7C5163D-CF484644-B217-B7561A79A36A
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Canna CDK
(@CannaCDK) reported
@hbomax since your live chat doesn't work and no one cares to reply to my emails I will try a more public approach. I haven't been able to stream ANY titles for 3+ weeks and tried 5 different devices and 3 different internet connections. Some support would be great.
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Mostly Peaceful
(@JoeB0106) reported
@hbomax @hbomax wtf is with white line on the right side of my screen? You have had ample time to fix this situation. What is going on? For this to have lasted days is unacceptable, but weeks later it's still there. You owe me a refund!
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GingerBeardMan
(@GingerBeard_7) reported
@hbomax iPhone app could use some work. Fills my with 2gigs when downloading a movie but I can’t remove the movie. I remove it and it the video stays, I have to delete the entire app every time.
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Ryujin kidd
(@Asylum2017) reported
@OweeeeenDennis @hbomax We need more infinity train if there was ever a show worth renewing this is it also glitch techs
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