HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Philadelphia, PA | 2 |
| Buffalo, NY | 2 |
| Richmond, VA | 2 |
| Dallas, TX | 2 |
| Fort Myers, FL | 2 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
| Aurora, IL | 1 |
| Portland, OR | 1 |
| Chihuahua, CHH | 1 |
| Monroe, NY | 1 |
| San Jose, CA | 1 |
| London, England | 1 |
| Lakewood, NJ | 1 |
| Brewer, ME | 1 |
| Suzano, SP | 1 |
| Brasília, DF | 1 |
| Paris, Île-de-France | 1 |
| Lakeland, FL | 1 |
| Henrico County, VA | 1 |
| Farmville, VA | 1 |
| Angra dos Reis, RJ | 1 |
| Chesapeake, VA | 1 |
| Wheaton, IL | 1 |
| Green Bay, WI | 1 |
| Goiânia, GO | 1 |
| Conroe, TX | 1 |
| Zapopan, JAL | 1 |
| Woodland, CA | 1 |
| Orlando, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@Ryan022483) reported
@hbomax you might just have the worse app on my @Roku. Always freezes never loads takes forever play. All my other app work great. #hbomax
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Paul_IPv6
(@Paul_IPv6) reported
@hbomaxhelp, @XfinitySupport why is the hbomax app on X1 stuck with insisting i need to sign into hbomax but the web signin says i already have hbomax? which of you is broken on auth?
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PupTyke TL 50
(@PupTyke) reported
from
Lynchburg, Virginia
Hey @hbomax - your service sucks. I’ve been stuck in an endless loop of signing in, being verified, and being asked to sign again. Thank God I don’t pay for this subscription. Fix your ****.
-
Michael Creel
(@MichaelCreel) reported
Not sure how, but I forgot how completely incredibly (almost) unusable the @hbomax UI was on our Roku TVs
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Pie4Breakfast
(@sugarjacq) reported
Why does @hbomax never work?
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justcallme_Domo
(@DatDamn_DOMO) reported
Aye um… @hbomax. Every time I watch 1 episode of @FriendsTV the app crash.. What’s up?
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Jenn
(@jennnn_njuice) reported
@HBOMaxHelp hi I’ve tried watching the conjuring on both of my firestick devices and a Samsung tv and the volume when people speak is so low on the movie that I have to turn it up so loud. Can you please help?
-
JD Cataline, MA
(@joecatalineMA) reported
@HBOMaxHelp While searching the content, the app freezes or lags, when selecting shows; shows won't load or they force the app to crash, audio has a difficult time syncing. This has happened on multiple roku devices but I listed the device with the biggest problem.
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dave
(@dave97782417) reported
@HBOMaxHelp @CaptainWittwer On xfinity and keeps asking for sign in and then you go around in a big circle and wind up back on sign in screen
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Chris Degen
(@PrestigeWurlWid) reported
@hbomax your streaming service freezes every time I use it. It has been very frustrating. I also get random errors in the middle of shows.
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cancersznslut
(@Devonte_Hen) reported
@hbomax im begging you to fix your app🥲 I’m tired of it crashing every time I use it
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FuryTheGod
(@FuryTheGod2) reported
@hbomax so are you ever gonna fix your services or is everyone going to have to keep checking the outage reports continuously and keep paying for garbage streaming services?
-
Ms Hot Chocolate
(@kdub1119) reported
from
Houston, Texas
@HBOMaxHelp need help app does nothing but buffer and won’t play any content.
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Paul_IPv6
(@Paul_IPv6) reported
ah... hbomax web site now broken. answers that question. @hbomaxhelp is broken. ETA on fixing?
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Shay Sands
(@SandsShay) reported
Finally just canceled @hbomax. I wanted to see how Westworld ended but couldn’t take the constant login problems. Just not worth it.