HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Queens, NY | 3 |
| Hamburg, HH | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Springfield, MO | 1 |
| Charlotte, NC | 1 |
| Rice, MN | 1 |
| Providence, RI | 1 |
| Seattle, WA | 1 |
| Newnan, GA | 1 |
| Waynesville, NC | 1 |
| João Pessoa, PB | 1 |
| Porto Alegre, RS | 1 |
| Corning, NY | 1 |
| Cleveland, OH | 1 |
| Los Angeles, CA | 1 |
| Eau Claire, WI | 1 |
| Lexington, KY | 1 |
| Bellmore, NY | 1 |
| Rocky River, OH | 1 |
| Oklahoma City, OK | 1 |
| Indianapolis, IN | 1 |
| Lafayette, IN | 1 |
| Prospect, KY | 1 |
| Carlisle, PA | 1 |
| Irving, TX | 1 |
| Painesville, OH | 1 |
| Stuart, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Dushel
(@MichaelDushel) reported
@hbomax app on @AppleTV is terrible. Crashes each time! @HBO should return to using tvOS native controls.
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Adam Schwietz
(@arps23) reported
@tanman1 @letterboxd @hbomax I thought worst person in the world was a better film but both are def very deserving of nominations
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AT Money
(@mavsman1979) reported
@GameTheoryHBO @hbomax Bwahahahahahaha I need help with the front!
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Elite Davidson ✨
(@sugarbittease) reported
soooo apparently @hbomax crashed before euphoria finale premiered… and my **** STILL NOT WORKING so I haven’t seen the last episode. STILL. but thanks to Twitter I know every ******* detail and don’t have to watch it.
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Edwin🇸🇻/RIP Mamá Lydia
(@squid_win) reported
@hbomax @Roku which one of y’all want this fade? Fix the closed captions for Drive My Car. Right when there’s words on the Waiting for Godot scene, the closed captions are gone. Even when I have them on or reset the Roku, they still don’t appear.
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Chiefs Truther
(@JamalByke) reported
@GameTheoryHBO @hbomax “I need help in the front” Lmaoo
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helichopter pirate
(@helichobter) reported
@winningtimehbo @hbomax Is it too much trouble to make this show about the 90s Bulls?
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Edwin🇸🇻/RIP Mamá Lydia
(@squid_win) reported
@theallenbrand @hbomax @Roku My captions came on when the film started. After that brief Godot scene they never came back. On the iPhone app, they were good. It seems more of the Roku side so hopefully they fix it
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♚Mr. Elmore♚🦇
(@LevisnDreads501) reported
@JaviciaLeslie @CWBatwoman @hbomax how long before it hits the servers lol
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AIPT Wrestling
(@AIPTwrestling) reported
Q: “What are the plans at this point to get the library in a streaming service (@hbomax)? Any inroads made?” A: “it’s something we’re looking to do. I can’t say much more about it right now, but there would be great opportunities to work with @WarnerMedia” #AEW #AEWDynamite
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BIDENCEL 🏳️🌈🐬🛰
(@necrozoid) reported
@HBOMaxHelp Samsung. It occurs all the time. Like every episode it will come up an unexpected error that forced the stream to stop. I looked up troubleshooting online and have done everything from exiting out to logging out and logging back in. Sometimes that works but not always.
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CainUploads
(@CainUploads) reported
@hbomax I cannot log into my account please help! I'm getting the message " This email address or password is not correct " And now i'm getting Oops! Something went wrong. Please try again later. ID: 3d43f263-7145-4a2d-a7d8-9a0e4792f20f-hboMax
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Jules
(@StonehengeThree) reported
So stressed. Feel like an absolute idiot. I’ve been trying for over an hour to renew my @hbomax subscription & I can’t figure out how to do it. 🥵 Please tell me I’m not the only one who has had a problem with this. I mean, I consider myself a bright person, but here I am 🥺🥺🥺
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JayOmayO LegomyEggo
(@Jayomayo3) reported
@hbomax Please GOD HELP!!!! ACE VENTURA 3 animal king!
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Laurie Clark
(@laurieeconnors) reported
@HBOMaxHelp On an iPad. Movies/shows never load. Don’t have the issue on any other streaming apps.
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