HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Philadelphia, PA 3
Paris, Île-de-France 2
Conroe, TX 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1
Brasília, DF 1
Lakeland, FL 1
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1
Green Bay, WI 1
Goiânia, GO 1
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ollie315 summer time (@ollie315) reported

    @Gialde @newarkmovie @hbomax I watched it and I wouldn’t say it was the WORST movie but the acting was terrible. I would like to see something from where this ends and the sopranos begins. But better actors

  • RealDonmichael Donmichael Thompson (@RealDonmichael) reported

    @HBOMaxHelp That didn’t fix it. Still unable to load Many Saints. Also unable to load Malignant. But everything else works. So why is it that the only things I am unable to watch through FireStick are premier movies? I was able to load HBOMax app onto the TV and they both load video/audio

  • mojowhit Mojowhit (@mojowhit) reported

    @newarkmovie @hbomax Worst movie ever!

  • hxkvge Führer (@hxkvge) reported

    Still butthurt I didn’t get to work Euphoria Season 2 😮‍💨 **** you @hbomax

  • RealDonmichael Donmichael Thompson (@RealDonmichael) reported

    @HBOMaxHelp So the problem specifically lies with FireStick and ONLY the premier movies. It’s not settings or updates or any of that.

  • DavidGYakow David Yakow (@DavidGYakow) reported

    @CGasparino @hbomax Poor bastard he was so desperate to post fake amc pictures of empty seats n the Internet been going hard with the packed amc pictures. He can’t help himself

  • mrjlturn3r Jason Turner (@mrjlturn3r) reported

    @HBOMaxHelp So, I found the issue: Your app is passing some non-http traffic on port 80 during the initial launch of the app. This was being blocked by my firewall because it is non-standard and irregular.

  • NHaf13 Nikki - #SaveProdigalSon (@NHaf13) reported

    Friendly reminder that Prodigal Son still needs saving and we want you to help @hbomax. The fans have been fighting for over 4 months and have shown how much we want it back! Please #SaveProdigalSon and #GiveUsBrightwell

  • AbigailADog Abby Miles (@AbigailADog) reported

    @HBOMaxHelp Samsung 9 series. I finally connected. Sometimes it works sometimes it doesn’t sometimes it takes an hour. Netflix, Hulu, Amazon, MLB and ESPN never an issue but HBO Max is an issue all the time!

  • cack1 Cack c (@cack1) reported

    @hbomax how does the intro skip still not work on apple tv?????? Still the worst streaming app

  • Mariestapel1 Marie stapel (@Mariestapel1) reported

    @jes_chastain @HBO @hbomax Jonathan has grown so much. Mira needs to grow, stand on her own two feet. She needs to work on being a mom for her daughter and growing up. It's scary to step out with no safety net.mira needs to do that.

  • NapsAndSarcasm Napping while the CMOH kills me (@NapsAndSarcasm) reported

    @DJPlaZma @hbomax No clue who you are but I just came on here to day I'd done the same (never did the final season on my first pass... Work got busy and I just forgot about it). You're right about the Finale. Sorkin did it right.

  • Shiny_Odin Shiny_Odin (@Shiny_Odin) reported

    @HBOMaxHelp The subtitles are all kinds of wonky in "Orphan". Can you fix this?

  • marywouldnt mary wood (@marywouldnt) reported

    @toesonherbells @newarkmovie @hbomax I don’t mean children. I’m talking about early 20s Those who were raised by feckless parents. The scene I can’t wipe out of my mind is the spinning lug nut drill inside that man’s mouth with blood and broken teeth flying out. There were more.

  • TheAdamCobb Adam Cobb (@TheAdamCobb) reported

    @SadBoyBarrett @hbomax Having the same problem with Doctor Who. All the previews for the next episode get cut out at a certain point.

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