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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Crashing (33%)
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Sign in (25%)
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Buffering (20%)
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Playback Issues (17%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Joinville |
Crashing | |
| Uberlândia |
Playback Issues | |
 Dallas |
Buffering | |
| Natal |
Playback Issues | |
| Coeur d'Alene |
Buffering | |
| Palm Harbor |
Video Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Scorpionsting31
(@Scorpionsting39) reported
@hbomax Im having serious buffering issues and your customer service reps said it's nothing they can do. Wtf is this how watching movies from home is going to be like 😡
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Scott is Vaccinated, Still Masked and Distant
(@ScottMayBStoned) reported
@hbomaxhelp I have reinstalled and updated the ap many times, but the playback is still stuttering. It'll play normally for maybe five minutes, then it stutters repeatedly, it is so choppy. It's not a wifi problem. I know I'm not the only one with this issue.
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Javi
(@LeJaviM) reported
@hbomax Fix the PS4 app, nothing works…
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Mike Hall
(@MikeHall_Photo) reported
Dear @disneyplus and @hbomax, if you don't fix your ****** apps for @Roku, you are both about to lose a customer. I will still watch your shows, but if you want me to continue paying you for them, get your **** together.
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Jeffrey Pawlak
(@JeffreyPavs) reported
@AEWonTNT @hbomax 1. Jericho - the natural leader 2. Archer - the muscle of the group 3. Young Bucks - agile and know how to work as a team 4. Malakai Black - sadistic and knows no boundaries 5. Darby - will do anything no matter how much it hurts
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HeyMan800
(@HeyMan800) reported
@Srasgon Of course the @hbomax app is buggy and terrible so only getting in 15 minute stretches before it freezes each time, that hasn’t helped the viewing experience.
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RG | KingOfDeskopia 👑
(@KingOfDeskopia) reported
@hbomax You need to do some serious work on your app. Won't even load, which is nothing new.
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Unforgiven
(@Ken15485560) reported
@HBOMaxHelp For a few days now, I have tried to access my subscription on your site. Every time it returns an error. This is what I keep getting, We're having trouble retrieving the list of eligible plans. Please try again later.
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🅰️1️⃣
(@LakersxAD) reported
@daddyhoggballz @hbomax No it was a terrible movie.
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Isaiah Polly
(@isaiah_polly) reported
@AEWonTNT @AEW @hbomax It’s kinda weird you guys are doing promotional material for a movie starring a guy who has been the face of the WWE for over a decade, I don’t have a problem with it at all just seems like an odd choice
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Unforgiven
(@Ken15485560) reported
@HBOMaxHelp I'll just wait for it to expire. Too many problems with your service.
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tori
(@fakeredegg) reported
@hbomax your app is a ****** crime fix it
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Occidentally accidental
(@swarginverg) reported
@Scottie44291734 @hbomax Thanks! I tried it earlier and it didn't work. I even reinstalled the app and still didn't. I'll try again later because it eventually did start working on my phone again
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NorthCoastDad
(@NorthCoastDad2) reported
@hbomax your app keeps crashing on my roku tv! FIX IT!
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Turanga Leela 😷
(@BrandieChipman) reported
@smreine @hbomax Their UI is the worst!
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Michael Pappas
(@pappasmdz) reported
@HBOMaxHelp please fix your rewind and fast forward interface. It’s impossible to navigate within a program.
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SpaceDust
(@Sorosisaclone) reported
@hbomax what is up with your app? Always freezing taking forever to load. The rest of my streaming apps work fine so I know it's not my internet.
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Brent Reeves
(@BrentReeves) reported
@Samsung Smart TV says no memory suddenly. This is not accurate but cannot download apps like @disneyplus or @hbomax. This seems to be an issue many have without a viable solution. Be cautious with buying Samsung if you use these apps.
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willian
(@WillianClement) reported
@Wot2884 @HBOMaxHelp Same thing happened to me few weeks ago someone on here recommend @movicyberhelp to me and he help me recover my locked account in 30mins. His an expert
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RSCLE5
(@RSCLE5) reported
@HBOMaxHelp This isn't an issue with the app install but the way the app is set to display on my particular phone. Something is off with the placement of the buttons as shown in the picture.
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🤫quinnchi🤫
(@quinnchidubs) reported
@hbomax ayooo why won’t ur app on PlayStation work???
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Scottie Wiseman
(@Scottie44291734) reported
@swarginverg @hbomax Check for an update for HBOMax. It didn't work on my Xbox or my 4KUHD tv til I updated the app.
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:)
(@ukeleyy) reported
@hbomax I was streaming on my tv and it crashed a total of 4 times . Please fix the app
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Shelli Bain McNeil
(@Shelli_Bain) reported
@hbomax again you are having major streaming issues... what is going on?
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sabrina
(@sAbRiNaSjAms0) reported
@hbomax @HBOMaxHelp Ahhhhh there is a problem with the rush hour 2 audio!! It doesn’t sync up with the way their mouth’s move… I waited a long time but it’s still like that !
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PRIM4L
(@Optimus_Prim4l) reported
@hbomax Fix your damn streaming service so we can watch it then. **** hasn't worked since yesterday.
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siriuslyyellow 🖖⭕🐕 #ReleaseTheBOPGayCut
(@siriuslyyellow) reported
@hbomax Hi! Your app isn't working on PS4. We keep getting error code CE-34878-0. The system software and app are both up to date. We reported the problem four times now. Can you do anything to help?
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Mando83
(@TheTruth9683) reported
@hbomax FIX YOUR ******* APPS!!!! I swear not other service has a shity app then you dipshits and it's embarrassing
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Bob
(@BaabW) reported
@hbomax why is your app the worst streaming service out there? Is it down on PS5 or just insta-crashing because that’s the best you can make it?
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D.K.
(@DevKenney) reported
@hbomax why do you stink?!?!? You glitch every 5 minutes and it’s the most annoying thing in the world! HELP!!!!