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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (35%)
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Sign in (30%)
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Buffering (18%)
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Crashing (12%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Salem |
Crashing | |
| Allentown |
Sign in | |
 Solidaridad |
Buffering | |
| Los Angeles |
Buffering | |
| Macungie |
Sign in | |
| Jiutepec |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Ronald L
(@ronluijr) reported
@HBOMaxHelp #WW84 #HBOMax trying to watch Wonder Woman for the past 30 minutes and it’s not allowing me to play it. Servers must not be able to handle this amount of viewers.
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Pablo McFluffington
(@Mrgw98) reported
@WadeBurnette @ATT @hbomax A bomb went off. It might not be safe to even go near the building to find out what can be done to help bring service online/see the damages.
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Leviticus Stroud
(@LeviticusGuitar) reported
@hbomax Now streaming- at 480p, with the odd moment here and there in 720, cos the servers can't handle the traffic.
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buzz
(@bbpitt412) reported
@HBOMaxHelp Thanks, did they already. Ppl over at Reddit having same issue with roku... and other streaming devices.... not sure servers are hammered and you guys were not ready for it for the bandwidth needed.... especially being the first thing in 4K on hbo max..
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NaughtyDog_Gaming
(@DP_NaughtyDog) reported
@HBOMaxHelp no sorry did not work
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Doug Nevin
(@dougnevin) reported
Hi @hbomax we are watching Wonder Woman on roku and it’s not streaming correctly, keeps halting. No other hbo max program seems to be having this issue. Please help!
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Eric Patty
(@patty_eric) reported
@ATT @hbomax Service is down in north AL. Maybe if AT&T invested more money in service and infrastructure and less in paid shills to troll anyone who criticizes them on their feedback sites we wouldn’t be having this problem. 👍🏻
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Prince of Themyscira
(@ApostleOfBatman) reported
My experience with @hbomax was a disaster. I can't believe I have to download Wonder Woman 1984 because 'the worst streaming service ever' can't ******* let me watch it more than 360p ! Hope they will fix this before #zacksnyderjusticeleague ! Netflix can chill.
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Ol Dirty Hawg
(@oldirtyhawg) reported
@hbomax Your channel is the absolute worst on Roku!
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CHIA
(@gy_zero) reported
@HBOMaxHelp Watching on google chrome desktop ( apparently cant watch it on Edge ) , stream quality looks poorly like 360p. Did some speed test is around 20mb , had 0 issue with netlfix or disney+ play at 1080p or even 4k . Any fix ?
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Diana Arena
(@diana_arena) reported
Besieged by death, destruction and crooked politians, the only thing I was looking forward to this Christmas was streaming @WonderWomanFilm but it appears that @hbomax servers crashed. Now I understand why Elvis shot out his TVs. #damnyou2020
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Tabali Tigi
(@tabali_tigi) reported
@hbomax not upgrading their servers before releasing a blockbuster movie is classic American capitalism...death by executive bad decision making that they will then blame on "streaming" itself because no one listened to the IT guy that said "UPGRADE THE ******* SERVERS"
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MdrnWeddingMom
(@MdrnWeddingMom) reported
@YoKissMyNeck Ahhhh... So download the HBO MAX App onto my Roku but use my Hulu login?? @hulu_support @hbomax
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Katy Samwell
(@TaperJeanLadyK) reported
@hbomax Not working!! Error message saying content not available try later
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Katy Samwell
(@TaperJeanLadyK) reported
@TheDCEU @hbomax Not working!!! Keep getting an error saying not available try later
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Del
(@Del60940851) reported
@hbomax All get is sound and no pictures and i restarted the app and my tv 1000 times. The issue is just with this movie 🎥.
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Buckeye4Life
(@bradsallmen2471) reported
@HBOMaxHelp Anyone else having issues streaming WW84 via the app on Xfinity? Keep getting the content not available message. Hope someone can help.
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Ron M
(@RonMc1213) reported
I literally ordered @hbomax just to watch #ww84. And all I can say is #IWantMyMoneyBack. Possibly worst super hero movie ever made.
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NoMaD
(@nomad_luvz_flix) reported
@urbanbarbarian @DCComics @hbomax It’s gonna be great! Would be watching it now but my wife & I are waiting for my daughter to get off work. Been trying to talk my wife into watching it & just playing dumb when my daughter gets home. She won’t go for it tho. 😕
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RevolutionReport
(@RevolutionReprt) reported
@HBOMaxHelp Unable to play any title on the #HBOMax App, in living on Sony android tv we’ve not had issues with the app for few months now.On roku device it has been working great also.Until last night,now I can play nothing and keep getting kicked backed to the “who’s watching” screen.
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Metal Maiden
(@MtlMdn) reported
@HBOMaxHelp Wonder Woman wont play on my hbomax app on my android tv. I tried uninstalling and reinstalling it to no avail. Other things will play on the app but not WW1984. HELP!!
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Theresa Stanley
(@BourbonBellePR) reported
@ATT @hbomax “Hello. Is this thing on?” - Every AT&T customer on @Twitter right now. Please respond AT&T. Blink three times if you need help.
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wandarful
(@wandarful) reported
Add more servers @hbomax
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Unrepentant Nastynaut
(@TraciKonrad) reported
@bradsallmen2471 @HBOMaxHelp I'm having the same issue
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Tom
(@tompie913) reported
@NiccoloCirchir1 @hbomax I think it's a issue with HBO Max on Microsoft Edge. Try using Chrome or Firefox.
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Russell
(@Russ219812317) reported
@HBOMaxHelp I'm having trouble playing WW84. I have the 1000 fiber optic plan with AT&T, so I assume it's not a connection issue. Movie will not play 😢
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Carol Smith
(@CarolCraftSmith) reported
@ATT @hbomax My cell service is down!!! Fix it!!!
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Højbjerg FC ☃️
(@KhaleesiBW) reported
@TheJonesest @hbomax I’m having trouble playing it?
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Sean Wood 🌳
(@BassicWood) reported
@MissDestructo @hbomax Did you work on the production or something?
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Scott P
(@oldgraychucks) reported
@AngCaples @ATT @hbomax Major outage across the country. Someone detonated a huge bomb in a RV right in front of the AT&T building in Nashville which houses a major switching station so it seems like it may have been a targeted attempt to knock out service.