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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 07/20/2024 00:15

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (29%)

    Sign in (29%)

  3. Playback Issues (25%)

    Playback Issues (25%)

  4. Crashing (14%)

    Crashing (14%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesGrand Rapids Playback Issues
United StatesDallas Sign in
MexicoMexico City Sign in
United StatesDouglas Sign in
FranceNancy Playback Issues
United StatesAurora Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • YaBoiHanad Hanad (@YaBoiHanad) reported

    @HBOMaxHelp I’ve tried 18 times to fix this but I finished this episode in South Park and I’m trying to watch the next episode but when I leave to watch something else it just keeps showing the last episode that I watched

  • RealGhoulGaming Ghoul Gamebox (@RealGhoulGaming) reported

    @hbomax can you fix your ****** broken *** app please I have to restart my tv every ******* time I open it and it still freezes for two years on the menu it's a ******* joke and wasn't like this until you changed your highlight bullshit

  • 2019letsgopens 2019letsgopens (@2019letsgopens) reported

    @HBOMaxHelp @_tongueTYed Ps4, Roku and on pc and the app either takes forever to load or it stops in the middle and says I have an error. It’s not my connection. Netflix, prime and Hulu work just fine. If I wasn’t waiting on 2nd season of euphoria I would’ve canceled it.

  • RamiLo674 Ramiro Lopez (@RamiLo674) reported

    @hbomax fix the app for the Samsung smart TVs, please. We haven't been able to use it for weeks. Thank you!

  • staypnygldnboy blck. (@staypnygldnboy) reported

    @HBOMaxHelp @_tongueTYed xbox one or an iphone 11 the issues are the same

  • TrentHoyt Trent (@TrentHoyt) reported

    @HBOMaxHelp It’s been a constant problem for weeks. Not ok. But clearly you don’t care about customer service.

  • tacosyburritos Marcos Espinosa (@tacosyburritos) reported

    @HBOMaxHelp @_tongueTYed Fix your dam app. It pauses every time I watch my show randomly and I have to restart the app for it to load again. Watching from an xbox one and iPhone 12

  • j_wonderwoman WonderWoman_J (@j_wonderwoman) reported

    @HBOMaxHelp @_tongueTYed @HBOMaxHelp I stream on a Roku, but also have a fire stick in the home. The app is just slow, glitches, it takes about 10 minutes for the app to even work, fast forward? Rewind? Forget it. Wanna search a show? Gonna take you 30min. It’s slow and sometimes it just doesn’t work.

  • cmeds25 MC (@cmeds25) reported

    @HBOMaxHelp @NireeMusic PLEASE fix your Roku app!!! It takes forever to load, closely suddenly, and many times doesn’t play shows!!! I’m beyond frustrated with it

  • the_nuclearnut Bikini Bottom Thug (@the_nuclearnut) reported

    @hbomax fix ur app specifically the tv app shows constantly crashing for no reason

  • PeachinSeattle Liang Du (@PeachinSeattle) reported

    @HBOMaxHelp Every time I click to watch Gossip Girl, nothing happens. My remote makes a sound that I clicked the S1E1 and the screen refreshes but then goes back to the series screen, and the episode never plays. Is this a known error/bug?

  • NicoSanhuezaG 🧣 (@NicoSanhuezaG) reported

    @FriendsTV @hbomax FIX YOUR DAMN AUTOPLAY!!!! 🤬🤬🤬🤬

  • johnkrivit johnkrivit (@johnkrivit) reported

    @hbomax Trying to watch In The Heights before it disappears but I can not get your app to work on my 3 year old Samsung TV. Do I get a Refund???

  • bernicejay99 asïa (@bernicejay99) reported

    @HBOMaxHelp @_tongueTYed It’s definitely Roku that the app has the most problems with

  • CareThriving Thriving Self Care with Renee (@CareThriving) reported

    @hbomax You need to fix the next episode autoplay! It stopped working on my Roku!!

  • imjustinglenn Justin ミ☆ (@imjustinglenn) reported

    @PopCrave @hbomax This looks like such awful photoshop

  • chaseofnazareth ƇHASƐ ♡F ƝAƵARƐƬH (@chaseofnazareth) reported

    @HBOMaxHelp Crash everytime I use it on my PS4

  • debateurmom DebateUrMom (@debateurmom) reported

    @HBOMaxHelp @_tongueTYed I’m on ps4 and will constantly have “an unexpected error occurred” pop up and have to restart the app to continue the show or movie. It happens 3-5 times in the course of every movie I watch.

  • za1hhh Zah (@za1hhh) reported

    @HBOMaxHelp My **** is forever slow too fix it

  • rammthagreat TATA NKISI BARBAROSSA (@rammthagreat) reported

    @hbomax when y’all gonna fix PS4/PS5 streaming???

  • ameganmoss Megan Moss (@ameganmoss) reported

    @hbomax why does my app freeze after every episode! Help!

  • KataLeenuh kata 🖤 (@KataLeenuh) reported

    @hbomax wtf is wrong with the app? Fix it please

  • natalieswims Nat King Cole (@natalieswims) reported

    @hbomax excuse me but the audio for in the heights is not working for english- original

  • authorecfarrell E.C. Farrell - ORDER CURSED TODAY! (@authorecfarrell) reported

    Dear @Roku and @hbomax. The HBO app keeps crashing my entire TV. I've removed and reuploaded the app and restarted the system, but it's still not working. Help, please!

  • GoddessJoules Hypnodomme Goddess Joules 🐟 (@GoddessJoules) reported

    @HBOMaxHelp @_tongueTYed It's all of them. My tv, my boyfriend's tv, the computer, the PlayStations. Fix your app

  • Soulphire 🙄 (@Soulphire) reported

    OMG FIX YOUR ******* SITE @hbomax

  • racheljenna1 scheme queen (@racheljenna1) reported

    @HBOMaxHelp @_tongueTYed Your app is terrible lol

  • prittiebridge Queen B (@prittiebridge) reported


  • Whitmer_Whitma Earl, 86 (@Whitmer_Whitma) reported

    @cmeds25 @HBOMaxHelp @NireeMusic They need to fix every devices app lol. Im on Android TV version and it locks up for like a min at a time constantly. Massively lags behind.

  • QuesadillaHour HappyHourQuesadilla (@QuesadillaHour) reported

    @hbomax Fix the Playstation app already you lazy *****