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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Buffering (29%)
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Crashing (20%)
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Playback Issues (16%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Antonio |
Sign in | |
| Los Angeles |
Playback Issues | |
| Denver |
Buffering | |
 Göteborg |
Sign in | |
| Ann Arbor |
Buffering | |
| Canonsburg |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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MyiahStarships
(@MyiahStarships) reported
I’m not paying $14.99 to look at a blank screen when I try to watch @hbomax on @Roku somebody better fix the app 😤😤
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Denise Haak
(@DeniseHaakXD) reported
@purehoop @hbomax You're proud of mocking children, REAL children, who get no say in what they were born into much less your baseless portrayal of them? 😞 God help you if anyone does this to the children of any of your beloved crew. 😢
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Wind me up
(@readsalottt) reported
@hbomax why isn't your app loading? Is there an outage
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catvision
(@catvisioninc) reported
. @hbomax is the worst app out there. Won’t load at all anymore on @Roku, and loads on @SamsungTV but if you pause or leave it a bit, freezes up so you have to reboot the TV. Glad I get it free because it doesn’t work well enough to pay for
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CJirishlez
(@CJirishlez) reported
Hey @hbomax fix your stupid app!! So sick of paying for service that doesn’t work like it should on both #firestick and #roku so it’s not my stuff it’s ALLLLLL your issue. Had tickets no one ever gets back to me. I pay for this should freakin work.
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playpiece 🥪
(@playpiece) reported
@hbomax so great that I have to reboot my TV every time I watch one episode of anything on HBO Max. Are you working on a fix for your terrible app update please?
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֍pfizer princess
(@justtla) reported
@hbomax fix your trashy service y’all make too much damn money to suck this much
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Jane
(@Jane41805611) reported
@WileyNathen @HBOMaxHelp Support services ain't useful, i wonder what we've got them for. I also had same issue not until someone recommended WILL_TECH02 on Instagram to me. He got my account back, you should contact him dear.
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J S
(@spacenut10100) reported
I'm so glad I pay for @hbomax for it not to work!
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Sanity Rules 🌊
(@Sanity_Rules) reported
@hbomax Why does app repeatedly give me an error message, "Oops-something went wrong. Please restart the app." #FixIt
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eddy
(@midgardian22) reported
@hbomax Yo can you guys use some of the money to make HBO max work & stop crashing over & over & over. It’s annoying. I’m watching 1 ep & it’s happened 4 times now that I’ve gotten error msgs & it crashes. All in 1 ep. what’re we paying for? #HBOMax #fail
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【M】
(@itskaymonaye) reported
@hbomax I hate y’all, fix your app before we start a strike
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Tessacate
(@Tessacate) reported
@Mrs_Justice4all @hbomax Into abuse & ridicule of a real young boy & happy that they are trashing & warping his reputation all primed up so he can be bullied & suffer mental issues - for your entertainment. America has become a sick & hypocritical country.
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Lé Fogo
(@iamfogo) reported
Why is the @hbomax interface so trash? You’d think a company that’s been around for 40+ years would have a little bit of money laying around to fix that.
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Headshot
(@HeadshotTweets) reported
@HBOMaxHelp @marclafountain I'd just like to point out how absolutely wild it is that I've had a thread going here for two days, I've tagged the dude in charge of specifically this product and you guy's responded to another person commenting on my thread having issues... Your catch at incident command is
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maybe lindsay
(@lindsaylynnn) reported
It’d be cool if @hbomax actually worked…. my friend who’s account login I use shouldn’t be paying for this trash!!! The nerve 🙄🙄🙄
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RockStar Architect
(@rockstar_AR1983) reported
@hbomax Dc TV shows need to work on the costumes so hard, they suffer bad casting and costume design,..
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Jim
(@Horndog24534776) reported
@hbomax Please please 🙏fix your app Many other people are having this problem
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David Reagan
(@DavidReagan2) reported
@hbomax We unsubscribed because your app was so terrible.
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Scotty Bolden
(@TwistedJoker53) reported
@hbomax please fix your @PlayStation app everting I watch a tv show and says a error has occurred after the episode is over
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Facy🌋
(@QFacy) reported
Hello @HBOMaxHelp please fix your bugs on the IOS apps. It won’t let anyone rewind or fast forward properly.
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Daniel Goffreda
(@dgoffreda) reported
@TrekProfiles @hbomax Yes, it seems to work on my phone. It will not give me that option on Roku. I don't get it. Lol. Thanks though! I'll use my tablet.
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Colin MacPhail
(@sparkotronic) reported
@EntInsider @hbomax Watched it, its ****. Usual yank shock value comedy. Some folk will love it, some will hate but most will be meh. I have no problem with it being based round a child, The Simpsons, Family Guy are of a similar ilk. I'm sure the royals won't sleep any worse with its existence.
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Christopher Trino
(@ctrino68) reported
@hbomax you have the buggiest, worst app of any streaming service I subscribe to. If it weren’t for the show content, I would drop you like a bad habit. Do better!
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Matt Mobley
(@Mattman07) reported
@IAmRobWu @HBOMaxHelp Absolute worst timing for this.
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Headshot
(@HeadshotTweets) reported
@marclafountain @HBOMaxHelp @YouTubeTV Dude this is absolutely bananas. I've had an escalated ticket with YTTV since the weekend and they've basically done nothing in terms of communication or resolution. This is an outage and nobody will acknowledge it.
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Marc LaFountain
(@marclafountain) reported
@HBOMaxHelp I have already opened a support ticket via email with @YouTubeTV from my father’s account there. My sense is that this is a billing issue that needs to be fixed from the YouTube/Google end. Let me know if that’s not the case.
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SLY
(@slyproducer) reported
@hbomax Fix your interface/app. One of, if not the worst experiences I’ve had with a streaming service. Constant playback issues, horrible rewind and fast forward feature, cluttered browsing. The list goes on. Just all around flawed. Y’all got the money to make something good. Do it!
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Denise Haak
(@DeniseHaakXD) reported
@thatdanstevens @hbomax @GaryJanetti How could you actively participate in the mocking children, REAL children, who get no say in what they were born into, much less this baseless portrayal of them? 😞 God help you if anyone does this to your children. 😢
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dan.i.am.
(@AlmightyEspo) reported
@hbomax is the worst app for watching anything ever. Screen won't flip. I literally can't watch it anymore.