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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (31%)
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Sign in (19%)
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Crashing (12%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Sign in | |
| Newnan |
Sign in | |
| Waynesville |
Sign in | |
 João Pessoa |
Buffering | |
| Porto Alegre |
Playback Issues | |
| Corning |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Morgan
(@BaylorNick) reported
Hey @VIZIO and @hbomax - Get your acts together and get the #HBOMax app onto Vizio Smartcast tvs. I know you can Apple or Chromecast it, but it is not convenient. I am not sure who is being stubborn, but fix it.
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♔
(@king3366911) reported
@hbomax fix the ******* buffering issue. Sick of this ****
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Isaac
(@Yo_Isaac_) reported
@HBOMaxHelp getting a can’t play title error on most movies!!! Streaming from Xbox
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BG🔞
(@Bg007x) reported
@HBOMaxHelp Surround sound do not work Samsung TV HBOMax app with optical digital audio cable to Denon receiver with Dolby digital capability. For same setup - Surround sound works perfectly for Netflix &Hulu. So assuming this is HBOMax app bug
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Kishan Putta
(@KishanForDC) reported
from
Washington, D.C., District of Columbia
@hbomax neither the new Kong nor Snyder cut are streaming for me tonight. Other films work. But these two are new and I wanted to watch. Screen is blank. Audio works. Please contact me to rectify.
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Abdullah Al-Ejel
(@abdullah_ejel) reported
@GodzillaVsKong @hbomax This movie was doing so well then y’all just HAD to screw it up and use probably the worst way to end it off with how they win
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Andy
(@andyfbb) reported
@HBOMaxHelp someone has signed up to your service with my email address in error. Your help website is blocking me as I’m in the UK. Can you DM me to get my email removed from your service please.
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Gungan Fighter
(@FighterGungan) reported
@ZSJL_ @hbomax Probably true. Bringing him back to the big screen isn't a big problem though. Just make it good and connect well.
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Jerichoholic Ninja
(@ejc8713) reported
@HBOMaxHelp Can you please help I’m trying to sign up for hbo max n it keeps saying email already in use even though I never signed up for hbo max before
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MovieBuffBoyZackie
(@MovieBuffBoyZac) reported
Its safe to say, there is no vision at @wbpictures and their DC subsidiary. @hbomax @ATT, its time to litsen to the fans and fix your mess before it becomes any more messier. #ReleaseTheAyerCut #RestoreTheSnyderVerse Simple.
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Smitty76
(@KoppelmanAmy) reported
from
Kenmore, Washington
@InsideHBOMax @hbomax @markwahlberg I just wish you had more emotion in your face. I can’t tell if you really give a ****? Or just showing up? You have so much money, don’t be like your dad and work too hard. You needed him. Your kiddos (&wife) need you in person too. Just saying. 🤟
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Javion sanders
(@__JJsanders) reported
@hbomax why are my shows and movies in Spanish fix this ****
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𓆙
(@ireneseulqi) reported
i want to see succession type white rich people problems but high school centric what's not clicking !!!!!!! @hbomax
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TransitBiker
(@transitbiker) reported
Dear @hbomax **** you & your HDCP cable requirement. I’m not spending money on a cable when I have a functional HDMI cable already. That’s called e-waste and I’m not taking part in it. Fix this now or lose a customer.
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Higgs Monaghan
(@YDOMME_) reported
So so SO damn happy I don’t need to go to the movies or wait for it to sold digitally or physically to watch #GodzillaVsKong you’re doing god’s work @hbomax 👍🏻🙏🏻
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Pedro N. Chavez
(@x1PNC1x) reported
@GodzillaVsKong @hbomax This movie was a terrible cash grab that did not hold up the ethos of Godzilla at all. Can't complain too much since you foreshadowed this garbage since the first Kong movie. You keep force feeding us science fantasy full of plot holes and special effects with no substance.
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Lisa
(@LPFeinberg) reported
@GodzillaVsKong @hbomax Terrible movie! Pure garbage.
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Daniel T
(@DanielT55089239) reported
@NightMoonGirl_ @GodzillaVsKong @hbomax Because he doesn't have connection or bond to a little girl. I thought a better movie would have been it was mecha Godzilla all along and the real one shows up to help Kong. Plus, Without humans Godzilla had Kong's number.
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joedude
(@joedudemanguy) reported
@GodzillaVsKong @hbomax Movie was trash. If you want to be MILDLY entertained, watch the last 20 or so minutes. Otherwise, youre watching 80 minutes of god awful characters you dont care about
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𝓐𝓬𝓲𝓮 𝓢𝓱𝓮𝓷𝓪’👑
(@AcieDucie_) reported
@hbomax wassup with all this buffering? I don’t have this problem with Netflix or Hulu 😒. I feel like I’m watching a bootleg 🙄
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Chris C90
(@cyanblue85) reported
@Mr_Evertz @hbomax They can't announce something so quick. Like we fans desire. WB and Zack has to agree on a compromise ( character story wise. WB owns them). Make sure the actors are on board to continue. All of the. Ben, Cavill are difficult. Also budget wise. Too many issues. Long negotiations
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George Roush
(@elguapo1) reported
Took two minutes for a movie to start on @hbomax on my PS4. Can’t believe they charge $15/month and still can’t fix this garbage app.
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Produkt 🇵🇷
(@ProduKtJRG) reported
@GodzillaVsKong @hbomax This movie is terrible.
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Hotgyal22
(@Hotgyal222) reported
@hbomax so I’m watching the boondocks and why do keep spelling the n-word with a hard er with they’re saying with A... you think you want to fix that ****
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PennyLane 🌊🗳🦋
(@hellokitty11277) reported
@Pamyorkies @HBODocs @hbomax Was so awful after she left and took her name and talents and rose to the top they kept asking her about Ike. And Ike was the equivalent of a Dan Broderick that had caused her so much pain. But Tina’s resilience was amazing.
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ZUCK supports #RestoreTheSnyderVerse
(@zuck_jay) reported
@johnruns45 @GraceRandolph If WB choose not to work with Snyder, then we demand to #RestoreTheSnyderVerse exclusively on @hbomax !!!
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TheDarcBird 🇺🇸🇬🇧🇪🇺
(@TheDarcBird) reported
from
Jasper, Alabama
Just seen #TheLadyAndTheDale on @hbomax Fascinating, multifaceted documentary that starts off in one direction and before you know it, it's covering some of the terrible ways that trans people have been treated.
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✌️
(@davidxmichaelx) reported
@hbomax not receiving Dolby Atmos sound through Amazon Fire stick 4K.... The new WB movies only play in DD 5.1 Plus What is the issue?
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Miroslav Derevjanko
(@Miros_Love) reported
@AmmarAhsan02 @BatmanvSuperman @HBOMaxHelp That’s strange! Maybe reload the hbo max app and give it a time if it won’t work
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Joe Lamont
(@itismedesu) reported
@HBOMaxHelp Not optimal, using an Android Samsung phone. But since I got your service, 3 weeks ago, it had been working perfectly, not one glitch. But today, I just get statically sound and a black screen. Not even trying to watch Godzilla.