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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Crashing (32%)
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Sign in (31%)
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Buffering (18%)
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Playback Issues (15%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Portland |
Buffering | |
| Los Angeles |
Buffering | |
| Pensacola |
Buffering | |
| San Jose |
Crashing | |
 Morelia |
Sign in | |
| Mexico City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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CM
(@TyronePartDeux) reported
@hbomaxhelp Hi, I have the bundle with Hulu and now I can't sign in. Keeps telling me to renew my subscription. I checked my Hulu, it's good.
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Matt
(@SteelerVol4Life) reported
I hate dealing with customer serivce especially ones that offer no help whatsoever like @HBO @StreamOnMax @hbomaxhelp
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Gamerz Üniversally Ünited
(@manylandu) reported
@JohnCena @hbomax @DCpeacemaker Put it on Netflix or Hulu... NOT GONNA keep subscribing to a Million stream services!!! ALL YOU COMPANIES SVCK. If its not on the 2 stream services then nope! And HBO should be included in reg Hulu package for free.... Work out a deal with Hulu to offer HBO free through Hulu
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mike gutkowski
(@MikeGutkowski) reported
@hbomaxhelp if you don’t get ride of this QR code sign in crap that takes forever to deal with Iam done with you’re service!
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✨
(@thegr8estsnail) reported
@HBO @hbomaxhelp your app is the worst like how does it just not load? I swear anytime I try to load your app on my tablet it just spins and never loads - particularly at night only. No I have internet issues and yes it’s updated.
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AJ Muffinstuffer
(@onlystuffilike) reported
@saddymayo @hbomaxhelp what can you do to make the app work correctly?
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Felon.Musk
(@GlitchThe64834) reported
@hbomax @HBO I’m having the toughest time trying to cancel my subscription ..why did hbo make it so difficult to cancel ?..need help , I will be posting about how hard you guys made this experience everyday ..been a life long hbo subscriber , this might be the last time I ever buy anything
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douglas
(@kimothychee) reported
@hbomax There used to be a bunch of language options for Sinners on HBO Max, including Chinese subtitles. Now I'm only seeing English and Spanish. fix this please?
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👨🏼🚀 ☻
(@6ixzag) reported
@hbomaxhelp check your dms! Help me out with my case! Case number: 19439369
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Cheryl Lauer
(@CherylLauer) reported
@hbomax Cannot understand why you would immediately cancel an enjoyable show like Duster. The quality of HBO/Max programming has gone downhill steadily in the last 5 years. I'm sorry it wasn't DC comics or realty crap you seem to focus on these days. HBO used to be top-notch.
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Joe Biggs
(@RealRamboBiggs) reported
Does anyone have issues with their @hbomax app always shutting down? @hbomaxhelp
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n🎱 di💤el
(@n8dizz3l) reported
@hbomaxhelp why is it only your app lags and buffers constantly? Netflix, Disney, peacock Amazon etc all work just fine. HBO is the only one.
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Steven Kingan
(@hardjerkinsteve) reported
@RFKracing Hope Cinnamon Toast Chris wins just because of the Sponcer. I can't watch it live though because @hbomax wants more money even though I ALREADY PAY FOR HBO MAX. If this was @PrimeVideo I would have this issue because they are not GREEDY
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Netflix and Will
(@teflon_will) reported
@hbomax fix your ****
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CarryOutFucking
(@CarryOutFucking) reported
@hbomax why do the subtitles on season 2 Gomorrah only work intermittently on a TCL TV? The English dub is so bad, but the show is so good. So sad!
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SillyE^2
(@K3nzzzie) reported
@hbomax got the worst streaming service in the world, stay glitching
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J-Rod
(@80_JRod) reported
@cullycat1 @GroundPasspod @hbomax The issue w ESPN is you need YouTube TV for the center court and maybe the 2nd & 3rd big court for the AO Wimbledon & USO. ESPN will eventually be available in their own package but it won’t be cheap. But yeah can’t get Centre at Wimbledon w just ESPN+ - they know.
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Libbie
(@DoYouEvenGnomie) reported
My request to @hbomax and @jk_rowling for this upcoming HP series - please, I beg, use proper lighting! I know each book is progressively darker but I can’t see anything in the movies without maxing out the brightness on my tv and it’s still dark! Let me see all your hard work!!
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Emily Huff
(@emilyhuff717) reported
Anyone else having issues getting @LeBatardShow on @YouTubeTV or through the app @hbomax ? Doesn’t seem to be working right
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Courty
(@NascarSTARlite) reported
@hbomax @HBO please fix your @Roku app. I shouldn’t have to hunt for the show I’m trying to finish binging! Also “continue watching” doesn’t need to feed me the previous episode that I just finished #bemorelikenetflix
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JTB♥️
(@jerzeyjaz) reported
@alea_kevon @HBO @hbomax Yeah they might need to write her off or something. It’s just not working anymore
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JTB♥️
(@jerzeyjaz) reported
@alea_kevon @HBO @hbomax Hear me out season 3 isn’t that bad or am I use to the awful writing 😭😭😭
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Laura 🦋
(@KyloElsa) reported
@hbomax No. Because JKR is harming people I love and I refuse to support her or her work.
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Marzipan 💋🌱😘
(@LadyChavira) reported
@hbomax seriously just spent over 30 minutes on the phone trying to fix the HBOMAX lagging issues -after doing all the troubleshooting I could possibly do - to then get transferred to a tier 2 specialist and get disconnected?!?!?? HBOMAX WTF?
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Jon
(@wakkabutler) reported
@hitskipintro1 @hbomax I watched 2 eps of the Hulu one that came out last year with Biel and watched the first 2 of the HBO one…kind of like Biel’s performance better. Olsen is just way too hot to play Candy. The makeup and costume work for Biel was excellent. She looked like candy
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Lynn.
(@feministardust) reported
@hulu_support @hbomax + are missing. I have no clue what characters like Eric and Pam are saying when they are speaking other languages besides English. Eric and Pam speak foreign languages a lot so it ruins the enjoyment of the show. I pay a ton of money for hulu no ads so it's absolutely terrible+
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Lynn.
(@feministardust) reported
@hulu_support Theres tons of time stamps. Contact the creator of the movie & tv show for the scripts and please fix it. Every single foreign language that several characters speak isnt there. Contact @hbomax and tell them that you need true blood hard-coded subs for all the foreign languages+
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Edward Dion Fariñas
(@edwardfarinas) reported
I’m kind of upset how this whole @hbomax situation is going. Oh great we get to keep 4k/Dolby Atmos/4 concurrent streams if we pay 20 bucks a month? Oh and guess what, now we get TERRIBLE reality shows as a bonus. Wtf? Just grandfather us in…
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Brigid Haragan
(@bharagan) reported
@HBOMaxHelp I’ve been paying $15.99 per month for over two years but tonight I’m being asked to sign in to access a series. After going thru sign-in steps twice, I’m told that i apparently do not have an HBO account. Can you help?
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Kitten T. Britches, Esq. 🏴☠️🏴☠️🏴☠️
(@KittenTBritche1) reported
@DatLe @hbomax They were called plumbers because they were hired by the White House to fix leaks. When I say leaks I mean policy leaks, too much sensitive information way being leaked to the press.