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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 11/30/2023 16:25

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Sign in (35%)

    Sign in (35%)

  2. Buffering (28%)

    Buffering (28%)

  3. Playback Issues (22%)

    Playback Issues (22%)

  4. Crashing (14%)

    Crashing (14%)

  5. Video Quality (%)

    Video Quality (%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
SpainTorremolinos Sign in
BrazilArapiraca Buffering
United StatesParker Buffering
United StatesDerby Buffering
SpainSalamanca Sign in
SpainVillajoyosa Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • coasterswim Dustin (@coasterswim) reported

    @Kristinrssmith @hbomax They accidentally sent out a test email to what seems like their entire user base. Someone’s in big trouble.

  • Faeyas Faeyas🐦💙💜 (@Faeyas) reported

    @avalonstar @hbomax Poor HBO... Clearly the test didn't work as intended

  • LigerzeroGaming Sidequest | Ligerzero (@LigerzeroGaming) reported

    @OhkayPlays @hbomax Yup, that's gonna cost some serious coin to fix

  • Justhereto5 Justhereto (@Justhereto5) reported

    @hbomax yo, fix your email templates!

  • mikeethedude Mike Goulding (@mikeethedude) reported

    @hbomax your integration test email seemed to work 👍

  • vaspider Forged & Folded A Thousand Times in Rainbow Flame (@vaspider) reported

    Can I just say I'm really sorry for whoever at @hbomax sent that Integration Test Email #1 because they're NEVER going to live that down at work.

  • matthewcp Matthew Phillips (@matthewcp) reported

    @jessebeach @ljharb @hbomax To their credit there's no expletives or foo bars or Loren ipsum or "does this work?" Could have been more embarrassing

  • SimpleCove SimpleCove (@SimpleCove) reported

    @travisburgess @HBOMaxHelp Isn't your grandson a programmer? He should know how to fix it.

  • tonicfakedata (@tonicfakedata) reported

    @acolombi @hbomax Maybe it’s a cry for help?

  • LoriOfTheWild Kali Kúchis (@LoriOfTheWild) reported

    Yo @hbomax fix your ******* interface!!!

  • JLandIII Jack Land (@JLandIII) reported

    @VARBIX @hbomax Does HBO do two factor authentication? You should do two factor authentication. Fixes like 90% of account compromise problems.

  • andyplace2 Andy Aude (@andyplace2) reported

    @drjonsimpkins @hbomax On the flip side, this error will at least get people to talk about @hbomax

  • scottmonaghan Scott is Building Robots (@scottmonaghan) reported

    @stampfree @hbomax @HBOMaxHelp An integration test is an automated test performed to ensure integrated systems (like apps and email servers) work correctly. In this case a dev likely pointed it to the wrong list. Just a harmless mistake, but sent to 44 million subscribers.

  • TrevorsBeard Trevor (@TrevorsBeard) reported

    @gillenleeriggs @hbomax There’s exactly one person who is responsible for this and they’re having a truly terrible evening.

  • luckie_reubs ben (@luckie_reubs) reported

    @ianlasch Twitter account is gonna crash like the app does on big finales. Right, @HBOMaxHelp?

  • DrumpfyM Drumpfy McDonald (@DrumpfyM) reported

    @EduardoCuevas I came here to @hbomax on this topic. :D Evidently, HBO needs a new email dev. I'm looking for work. :)

  • shwood Brian Brushwood (@shwood) reported

    My internet stopped working & I had to waste 90 minutes talking to spectrum people who took FOREVER to just press the right button and fix it, and I thought "What a crap day. Such bullshit." Then I got @hbomax's email & realized that I won the ******* lottery of bad ****** days.

  • aribarchik Amanda Ribarchik (@aribarchik) reported

    @KittyHasFleaz @hbomax I think all of us who work in the field can sympathize. I know someone is having a really horrible night right now since sooooo many of us have been in a similar position before.

  • mattsingley Matt Singley (@mattsingley) reported

    @musa @hbomax @gofundme Well said, I feel the same way. My worst email fail went to a client's list of around 800,000 people. I will also contribute to the drink fund.

  • m_oregan reegz (@m_oregan) reported

    @HBOMaxHelp Error has continued after checking for updates and uninstall reinstall. No error codes. I hit play on media and it starts like it will play and goes right back to menu screen. Trailers will play but not full length media.

  • sachinofgoa Sachin Raghunathan (@sachinofgoa) reported

    @ballava_ @hbomax At least it worked. Some dude like us is probably in trouble. Stop giving them a hard time lol

  • KyleTreasure Kyle Treasure (@KyleTreasure) reported

    @abrampberry @hbomax I got this too! It makes my happy to know that other email marketers have terrible days.

  • StatMagician Stat Magician (@StatMagician) reported

    @hbomax Hey my HBOMAX app on Roku crashed because I was using it. It seems to crash a lot when using it. It works perfectly fine when I’m not using it but just seems to stop working while I’m actually using it.

  • bsuto Brian Sutorius (@bsuto) reported

    @emadow @hbomax I got these too, but at an email I use for spam instead of my HBO login 🤔

  • melissa_bee Melissa Bounty (@melissa_bee) reported

    @Awakeland3D @hbomax I got this also. Do we work at hbo now

  • way0utwest way0utwest 🎙️ (He/Him/His) (@way0utwest) reported

    @gbargsley @Pittfurg @hbomax We use processes because humans forget. They forget to set security, to change things etc If anyone ever restores production, a) a process should be used, and b) fix PII data.

  • jmarshallBKLYN Justin Marshall (@jmarshallBKLYN) reported

    I’m sorry to the team at @hbomax whose integration email test #1 seemed to work a little too well lolz

  • ux_brain Brian Craig (@ux_brain) reported

    @HulkDad79 @hbomax I love it. I got a similar email from VRBO last year marked “internal user test” and it just excited me that someone is doing the work!

  • frittersandclam D(oc) Oc(k) (@frittersandclam) reported

    @DearStefania @hbomax I got it at my work email rather than the email I have an account with -- so odd

  • TESTDR5VE bye (@TESTDR5VE) reported

    @HBOMaxHelp i need help