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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (45%)
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Buffering (27%)
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Playback Issues (13%)
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Crashing (13%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Buffering | |
 Forno Canavese |
Sign in | |
 Vigo |
Sign in | |
| Anchorage |
Buffering | |
 Århus |
Sign in | |
 Barranquilla |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Allison Castner
(@AlliCastner) reported
@HBOMaxHelp I keep getting "We're having trouble with this video" error.
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JesusToutounji
(@jesustoutounji) reported
@The_Bill_Cobb @WonderWomanFilm @hbomax I saw with the whole family and no ones like it. The fact that last 2 and half hour, FX bad, sound quality poor. The history was so vague and finally the end...come on Diana asking to give back to the humans kind. Please No worthy. Sorry
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Chuckbluz
(@chuckbluz) reported
@hbomax Not a great movie. Glad I didn't have to see it in a theater. Only redeeming quality was seeing Gal Gadot.
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Joe commander
(@Joecommander5) reported
@hbomax good content, TERRIBLE APP jfc
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Thatonegirl
(@hopefloats317) reported
@hbomax why has @WonderWomanFilm stopped literally 35 times since I’ve started watching this? Literally the worst!
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Mark_in_MI
(@Mark_in_Mi) reported
@DynastySkyler @hbomax the quality of my "4K" stream isn't nearly as good as other 4K streaming I do. The audio is awful and isn't in Dolby Atmos as advertised
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LA_Erick🌊
(@Space_Boogie30) reported
from
East Los Angeles, California
Anyone else’s having trouble streaming Wonder Woman on @hbomax? 👎😑
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Christi Lott, MA in ECE
(@ChristiLott) reported
@andysignore @hbomax It was cheesy and way too much superhero tropes that didn’t work. The film could’ve worked if it had been executed right. Cheetah and the Golden Armor is completely wasted. Only thing enjoyable about the movie is Pedro Pascal
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Allison Castner
(@AlliCastner) reported
@Pasteur_SEA @HBOMaxHelp It's working on Chrome, but it stopped in middle of Prologue and gave me the error again. Had to refresh. Video quality is poor. (Internet signal is strong)
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Emil Koepcke
(@EmilKoepcke) reported
@hbomax @EugeneAuthor97 Bummer I’m having trouble logging into @hbomax tonight.
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JD
(@imsarcasticJD) reported
@DarrellRPeaceJr @hbomax It seemed to lack video quality on my end too even though it said it was in 4k
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Brian S. Bayless
(@ProphetJn316) reported
from
Columbus, Ohio
@hbomax We would try to enjoy this but your servers are crap. Pitiful service. All talk with the promotion leading up to this movie release and no one can seem to watch it? #WonderWoman1984
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Saad Khalil
(@saadk2020) reported
@hbomax truly sucks. Like just fix your app. PLEASE #WonderWoman1984
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howardrgold
(@howardrgold1) reported
Is anybody else having problems accessing @hbomax? Suddenly dropped off in the middle of WW84 & can’t get it started again despite reboots.
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Allison Castner
(@AlliCastner) reported
@HBOMaxHelp @LindaNg81822727 I'm running on Windows 10 PC on Microsoft Edge and keep getting same error. Other shows are working fine on the platform.
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*Ugh*
(@scottyb972) reported
@hbomax Watched it today. It was terrible. Loved the first one though.
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Ben Wallace
(@HandsomeWally) reported
@hbomax FYI, HBO Max on Xbox Series X not working, assuming it's due to AT&T outage in Nashville.
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offy
(@offy) reported
@hbomax 2 hours into this slogfest and regretting wasting my time. Terrible movie that moves so painfully slowly.
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Walt Kimbrough
(@kimbroughslice) reported
@decider @hbomax It was terrible
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Mark_in_MI
(@Mark_in_Mi) reported
@DynastySkyler @hbomax The issue certainly isn't on my end. I have nice equipment and I'm streaming well over 200 mbps
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Ben Kolodzinski
(@brkolo) reported
Hey @hbomax, do y’all do anything but buffer???
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Doc.
(@Doc_Rogers) reported
Lol. @hbomax servers are **** and WW84 is a B movie at best.
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Skyler Ooyen
(@DynastySkyler) reported
@Mark_in_Mi @hbomax Oh I’m more meaning is it the amount of it streaming or quality of streaming?
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Nate Lee
(@natedlee) reported
@HBOMaxHelp I downloaded the app before attempting to watch the movie this evening. It’s the latest, and too terrible to use to watch the movie. Needs another update.
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Jon J. Bivins
(@jonjbivins) reported
My fiancé & I been in a silent treatment for 3 days now. Still exchanged gifts but no talking today. I want to watch #ww84 but her login to @hbomax isn’t on the living room tv. She’s in the bedroom but not watching the app. What should I do?
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Izzy Alcantara
(@alcantara_izzy) reported
@hbomax Your content is great, your app is really really bad. Can you please fix the awful app?
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Greg Dillon
(@gregddillon) reported
@wearingacape @hbomax @HBOMaxHelp In the same boat right now. It's unwatchable. Also, I just updated HBO app to be sure. Watched Soul on Disney with no issue. 100mbps dow.
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Shannon Pfeifer
(@Shannon_fife) reported
@hbomax I’m trying to watch Wonder Woman and we get audio but no images on the screen. We already rebooted and it’s not working still. Help!
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David Wilder
(@RealWildmandt) reported
@hbomax Just as awful as the first one! The best part was the cameo during the credits
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OBar
(@IamKyleTheLame) reported
@brkolo @hbomax I assume you are watching WW84....I had no issues