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Hostgator

Hostgator Outage Map

The map below depicts the most recent cities worldwide where Hostgator users have reported problems and outages. If you are having an issue with Hostgator, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hostgator users affected:

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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Santiago, Santiago Metropolitan 1
San Miguel de Allende, GUA 1
Santa Clara, CA 1
Oaxaca, OAX 1
Thornton, CO 1
Chisinau, Chișinău Municipality 1
Torreón, COA 1
Noida, UP 2
Trowbridge, England 1
Mérida, YUC 1
Centro, TAB 1
Tuxtla, CHP 1
Tepic, NAY 1
Iztapalapa, CDMX 1
Puerto Vallarta, JAL 1
Gustavo Adolfo Madero, CDMX 1
Santiago de Querétaro, QUE 1
Chandigarh, CH 1
Nogales, SON 1
Benito Juarez, CDMX 1
Papudo, V Región 2
Ixtapaluca, MEX 1
Niagara Falls, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • westcoastgirl1
    Annie 🍁 Freedom Enthusiast (@westcoastgirl1) reported

    @HGSupport your team was not here to help! their response to me was to hire you instead of fixing my problem - I have requested my $$ back.

  • YoungbloodJoe
    Joe Youngblood - SEO, Futurology, AI, Marketing (@YoungbloodJoe) reported

    Rocketship SEO Plugin: We have identified a memory handling issue with our plugin that appears to largely impact Yoast users on Bluehost (though not HostGator which is the same company). in 100% of cases we've investigated the issue goes away in a few hours as memory used subsides. You might get an error immediately after activating the plugin that says there has been a critical error on the site. Your site and Admin area are fine, this is the memory issue manifesting itself. You might also get a report emailed by WordPress saying the issue was caused by @Yoast using too much memory, but it is our plugin causing the problem not Yoast. Our best guess at the moment is that this error is caused by our compatibility settings with Yoast which is performed automatically upon install and activation. We are looking at making this process more efficient and improving our compatibility so sites in shared environments like Bluehost do not encounter this issue.

  • Jwrbloom
    Bloom (@Jwrbloom) reported

    @HGSupport One of your tech support people had me flush my DNS. It solved the initial problem, but created two others. One, I can't connect my text editor to the server, and it won't let me get to your website portal either. I'm getting an Edge IP Address notification.

  • bc3tech
    Brandon🇺🇦 (@bc3tech) reported

    @HGSupport where can i get status on the ongoing email issue?

  • _tapish
    Tapish Jain (@_tapish) reported

    @BigRock The migration has so many bugs that it is impossible for me to renew my hosting that I had on hostgator. If I didn't renew by tomorrow, my servers will go down, while bigrock support says they are helpless. This video is misleading. @bhavintu

  • shawnbb13827
    Shawn Brown (@shawnbb13827) reported

    @HostGator I've been on the phone with your so called Customer Support. Straight useless. It would probably help if they spoke true American language, but like every other call center - your **** is all outsourced!

  • tommyflavio
    Tommy Flavio (@tommyflavio) reported from Town of Hamden, Connecticut

    @ionos_help_US I called support. They needed my ID and something else. Sadly, I ended up just using @HostGator which went right through and I was up with cpanel in less that 20 minutes.

  • halting_brenton
    Brenton Bostick (@halting_brenton) reported

    @HGSupport I'm trying to buy a new domain. I agreed to terms of service and clicked Checkout Now. And nothing happens.

  • Mgsilva70727329
    Mgsilva (@Mgsilva70727329) reported

    @HostGator @HostGatorBrasil The customer service in Brazil is horrible and someone solve nothing!

  • seochrismcelroy
    Chris McElroy SEO (@seochrismcelroy) reported

    I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

  • cjcornell
    CJ Cornell (@cjcornell) reported

    Does anyone have any web hosting recommendations so I can get away from @hostgator and the awful @HGSupport ?? Happy to pay a premium to hopefully take lots of other unhappy customers with me.

  • BlockNewsMedia2
    Block News Media Global 🌞 ಠ_ಠ (@BlockNewsMedia2) reported

    FFS @HostGator - hold for 25+min tech support line?

  • chikipollo08
    Eduardo Morales (@chikipollo08) reported

    @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

  • okyall55
    OkYall (@okyall55) reported

    @HostGator is the WORST! Refuses to honor links (says file doesn't exist). More than 2x expensive as @IONOS. Loses posts, media and just generally SUCKS! Customer Service is AWFUL! I'm like IONOS they have a partner who will back up your file for an expensive fee. Otherwise, they just delete your stuff and you have no option if you haven't backed it up yourself. I paid to restore a backup and didn't get half of what they deleted. The reason I know I didn't delete it myself is because it's not in the trash folder. HOSTGATOR DELETED and it's my opinion that they did it intentionally so that they could charge me for a restore and then they didn't really restore much of anything. I lost a lot of memories.

  • Mrchispa8
    Mrchispa (@Mrchispa8) reported

    @HostGator Website down for almost 6 hours....

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