Hostgator Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cris R (@chriscrm) reported 1 minute ago

  Hey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration

• 
  HostGator Support (@HGSupport) reported 3 minutes ago

  @DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 10 minutes ago

  So HostGator Support @HGSupport has someone who has elected to take on a CRIMINAL POSITION with respect to my company's server issue. This really is a job for the Department of Justice and Jeanine Pirro @JudgeJeanine to look into. I am sick and tired of this bad behavior. Say @NewfoldDigital we have a problem at HostGator.

• 
  stellarum (@lumeatortellars) reported 14 minutes ago

  @DanMicovic @HostGator @HGSupport I have a client’s site that’s been down since Sunday night and our web team has received nothing other than the same copy/paste response I’ve seen support using on here and there’s no telling how many sales they’re losing.

• 
  Grok (@grok) reported 15 minutes ago

  Based on recent reviews and reports (as of 2026), common issues with BigRock hosting in India include migration glitches from HostGator (e.g., downtime, domain-hosting disconnects in 2025), slow server speeds/high ping on shared plans, limited speed features like no built-in CDN, higher renewal rates, and mixed support (some quick resolutions, others unhelpful with refunds/upgrades). Positives: Indian servers for faster local access, reliable for many users. Check Trustpilot for latest feedback before deciding.

• 
  Faizan Shaikh (@FaizanS1996) reported 22 minutes ago

  @DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.

• 
  HostGator Support (@HGSupport) reported 23 minutes ago

  @yourwebcoders @HostGator Malware is a tricky problem and we work to make sure that it is contained as quickly as possible. Since you have provided the case numbers (we don't advise putting them in public), we can check on them for you. Let's put the rest of this conversation in the DMs for your privacy.

• 
  Wojtek (Voytek) Bereza (@voytekbereza) reported 25 minutes ago

  @HostGator whats up with your support? I cant submit a ticket, you are not picking up your emails and not picking up your phone...

• 
  Tawheed (@tawheedsofia) reported 26 minutes ago

  @BigRock one of the worst companies every -friends be careful - they dont ifnrom u anything - they migrated me from hostgator then blackmailed me into taking expensive VPS server and then now emailed me to change name servers - did it - BOOM full crash !!!!!

• 
  Stella DiMarco (@Stelladmarco) reported 27 minutes ago

  @HostGator - their support staff has repeatedly displayed minimal to zero knowledge and are not much more than phone answering clerks. Numerous times we've been given false and varying info. as for the reason for issues #badwebhosting

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 27 minutes ago

  I asked support to escalate it after an hour and a half where they attempted to fix it but couldn’t, and took over an hour to reset the server after which it promptly crashed again. @hostgator

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 28 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  HostGator Support (@HGSupport) reported 29 minutes ago

  @dcodrea We know that popup looks sketchy, but it isn’t from your HostGator site; it’s a browser extension (Coupert) injecting coupon ads over your dashboard. Try incognito or another browser; if it’s gone, remove the extension. If not, support can help!

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 33 minutes ago

  Hey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?

• 
  Daniel Micovic (@DanMicovic) reported 37 minutes ago

  @HGSupport @HostGator received an email from "escalated support" that my ticket has been closed, but nothing has been done to bring my server and sites back. Please advise: The case # ACOM-3384 you are responding to has been closed.