Hostgator Outage Map

Community Discussion

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Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 6 minutes ago

  And on the matter of a “custom config” since HostGator’s responsibility is to the database, you WORK with the maker of the “custom config” because they need the help from what is supposed to be their business partner: HostGator. Don’t know who’s telling you to write what you wrote but it’s a really bad look.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 8 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  Any Dummy (@RepAmWatch) reported 10 minutes ago

  @HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

• 
  Neumie Awards (@NeumieAwards) reported 12 minutes ago

  @HGSupport @HostGator my VPS has been up and down for almost five days now. Every chat session is "we know and we are working on it." Come on! What are you doing? I need this fixed

• 
  Vella Gyaani (@vella_gyaani) reported 14 minutes ago

  Genuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?

• 
  Aiden Fau (@AidenFau) reported 19 minutes ago

  @HostGator server is down for desktop app using mysql, cant connect

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 20 minutes ago

  @HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

• 
  stellarum (@lumeatortellars) reported 22 minutes ago

  @DanMicovic @HostGator @HGSupport I have a client’s site that’s been down since Sunday night and our web team has received nothing other than the same copy/paste response I’ve seen support using on here and there’s no telling how many sales they’re losing.

• 
  Sleak (@Sleaklight) reported 23 minutes ago

  With @hgsupport now charging $2.99 for additional emails, I took the time to review my plan. I was on a business plan and wiped all old websites not in use and cut down on email accounts and will be able to downgrade to a hatchling account. Their increase turn into savings for me

• 
  Daniel Micovic (@DanMicovic) reported 23 minutes ago

  @HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.

• 
  Kudehinbu Oluwaponle (@koluwaponle) reported 25 minutes ago

  @HostGator @HGSupport I requested using the money to cover cost of my existing snappy VPS, your support refused. They insisted on refunds, they tried refunding to my naira card, it failed and I told them to refund to my dollar card, they promised to do so but never did

• 
  Zombyboy (@zombyboy) reported 27 minutes ago

  @DanMicovic @HostGator Not a single email has been sent to me since last week to let me know what is going on. For me, it's been two days (2 chat sessions and 3 phone calls at various times). The only email I received was last week telling me that our server had been patched and I didn't need to take any action. Then, a few days later, I woke up to our sales guys and editors asking why all of our sites are down. Tomorrow I will be looking at migration options.

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 27 minutes ago

  I asked support to escalate it after an hour and a half where they attempted to fix it but couldn’t, and took over an hour to reset the server after which it promptly crashed again. @hostgator

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 28 minutes ago

  @HGSupport Never. Ever. In this life or the next, refuse work. Understand? It’s a bad look.

• 
  HostGator (@HostGator) reported 29 minutes ago

  @juhca @HGSupport @TitanEmail To assist you better, could you please send us a direct message with more details about the issue, including any relevant account or domain information?