Hostgator

Hostgator Outage Map

The map below depicts the most recent cities worldwide where Hostgator users have reported problems and outages. If you are having an issue with Hostgator, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hostgator users affected:

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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ixtapaluca, MEX 1
Niagara Falls, ON 1
Caraguatatuba, SP 1
Deltona, FL 1
Greater Noida, UP 1
Solidaridad, ROO 1
Lima, Provincia de Lima 1
San José, Provincia de San José 1
Votorantim, SP 1
Sydney, NSW 1
Salto, SP 1
Chía, Departamento de Cundinamarca 1
Salvador, BA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • bmatheka_KE Benson Matheka (@bmatheka_KE) reported

    @HostGator looks like things are not working any more. Support no longer helpful. Looks like hosting with you was the biggest mistake. When will Case Number: 43480764 be resolved?

  • JosephNeathawk J Neathawk (@JosephNeathawk) reported

    Yesterday there was an outage at @hostgator and as part of the fix, they changed my (and I assume others) home directory. Possibly due to a hardware failure? Anyway, they did not communicate how they corrected the problem and my sites never came back online. 🧵

  • ELwizeman Lewis Weitzman (@ELwizeman) reported

    @HostGator I have never experienced anything like this. All email accounts completely disappeared from C Panel. Email has been down for 7 days and support team has no answer for anything. Our business runs through these emails. At this point, a lawyer may need to get involved.

  • Aftab_Saraz Aftab Saraz (@Aftab_Saraz) reported

    @HostGator Any chance we are getting our servers back up? It is been more than 48 hours and all the sites are down. This is really killing our customer experience.

  • Barritz 𝔅𝔞𝔯𝔯𝔦𝔱𝔷 (@Barritz) reported

    @HostGator all websites & email down again. What is the issue now? What’s ETA on the fix? More importantly the reoccurrences are far too frequent now. What is quality issue on your side? Your reliability used to be excellent. Now it’s a guess if I’m online or not. #SolveIt

  • reelmockery Reel Mockery (@reelmockery) reported

    @HostGator Is it fixed? Would be nice if customers received an email so they could take steps to find other solutions until a fix is implemented.

  • reelmockery Reel Mockery (@reelmockery) reported

    @carmanavenue @HGSupport @emilioledesma_3 Glad it isn't just me. Doesn't work on Chrome, Fire tablets, iPhones, ect. Customer support tries to help, but they have only 1 or 2 tricks to tinker with. On the verge of filing a BBB complaint or just moving. The down time is unacceptable with no real attempt to fix anything.

  • insightsempire Eloquent Insights (@insightsempire) reported

    @HostGator ever since you— moved servers? Got bought out? Abandoned in-country/local customer service staff? My website uptime has not been stellar. Today, a few weeks ago, a few months ago… Not good. Is it time to switch to a more reliable web hosting service?

  • namadgisfc Namadgi Sports Flyers Club (@namadgisfc) reported from Canberra, Australian Capital Territory

    Hey @HostGator what is happening with your hosting? You have been down for over 8 hours and are not proving any information. Your last tweet was 4 hours ago and you are not responding on either your support chat or to the phone. How about an update asap

  • natural717 Valerie Morrison (@natural717) reported

    @HostGator i’m glad i only host two websites with HG. it might be easier to switch. i get emails from jetpack that my sites are often down for a few minutes. things happen but it shouldn’t be this often. last time it was down was thursday. today is tuesday?!?

  • insightsempire Eloquent Insights (@insightsempire) reported

    Hey @HostGator are you paying attention to your customers who are unhappy with your service this past year? I’ve received many offers from your competitors who promise better. There’s too much competition out there to justify pour uptime and inadequate customer service.

  • JunkieJiujitsu Kevin N (@JunkieJiujitsu) reported

    I have a dedicated server at #HostGator and my server has been down for about 29 hours, several tickets asking status, etc... no response, crickets. Absolutely the worst customer service EVER. @HostGator Time to start emailing board members.

  • SetraHosting SetraHost (@SetraHosting) reported

    @ethanjaack @thisisdanpearce I'm assuming you're referring to HostGator as we don't have any records of you using our services. Just wanted to make sure you weren't an unhappy customer of ours as we definitely don't want that, but I do see you're tweeting against HG so I think that's what you're referring to

  • renoseoexpert Sandy Rowley (@renoseoexpert) reported

    @HGSupport @HostGator So, it has been over a week. Tech support still has not responded. So dissapointing. Looking to move these sites to a new host.

  • SingletsSupreme Supreme Singlets (@SingletsSupreme) reported

    @HostGator Still here waiting on customer service to reply. Never got a call back, no response on website support chat, and cannot get thru. Over 24hrs and counting! Absolutely ridiculous! 2 websites I have you host for me.

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