Hostgator Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eduardo Morales (@chikipollo08) reported 7 minutes ago

  @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

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  Daniel Micovic (@DanMicovic) reported 7 minutes ago

  @HGSupport @HostGator Nothing is connecting. No cPanel or WHM access, sites and email still down.

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  Mgsilva (@Mgsilva70727329) reported 15 minutes ago

  @HostGator @HostGatorBrasil The customer service in Brazil is horrible and someone solve nothing!

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  Ken (@angelsthinking) reported 17 minutes ago

  URGENT! What’s wrong with HostGator? I need to contact my patient by email but HostGator just gives us the runaround. Anyone have similar problems?

• 
  True Signal Media (@TrueSignalMedia) reported 17 minutes ago

  Hey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?

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  TJ Dickerman (@thewartimephilo) reported 19 minutes ago

  @Codie_Sanchez I live in the middle of nowhere, I own a coffeehouse, I consult, I am running 12 agents currently one of which I had create a local newspaper, I gave it log ins to hostgator had it build a website, write the stories, do the research, email the people from the articles, and then uploaded it all and went live. We're only three days into that so nothing of substance is happening, but how cool, eventually sell ads, and help the community. That's just the first I have doing that but now imagine running any number of affiliate sites, blogs, scraper extraordinaire there's just so much to be doing right now. No one around me knows any of this stuff is happening yet. What an opportunity. Could go for days but you're 1000% right, I wish I was surrounded by more me types, but I will take the advantage of having no less than 5 counties near me where I may be the most educated on the subject.

• 
  Joe Youngblood - SEO, Futurology, AI, Marketing (@YoungbloodJoe) reported 20 minutes ago

  Rocketship SEO Plugin: We have identified a memory handling issue with our plugin that appears to largely impact Yoast users on Bluehost (though not HostGator which is the same company) and could impact other shared hosting environments. in 100% of cases we've investigated the issue goes away in a few hours as memory used subsides. You might get an error immediately after activating the plugin that says there has been a critical error on the site. Your site and Admin area are fine though you may not be able to edit plugins / posts / pages, this is the memory issue manifesting itself. You might also get a report emailed by WordPress saying the issue was caused by @Yoast using too much memory, but it is our plugin causing the problem not Yoast. Our best guess at the moment is that this error is caused by our compatibility settings with Yoast which is performed automatically upon install and activation. We are looking at making this process more efficient and improving our compatibility so sites in shared environments like Bluehost do not encounter this issue.

• 
  Rick Kapur (@rickkapur) reported 24 minutes ago

  @HGSupport trying to get second level escalation for critical email issues for 3 days. Two chats and 2 phone calls, and 5-6 hours invested but no line of sight to resolution or 2nd level support. Very disappointing

• 
  ZH Javali (@zahidjavali) reported 27 minutes ago

  @BigRock After Hostgator was migrated to Big Rock, service disruptions have become a daily affair during off peak hours. Support says process count exceeded 25, but doesn't give the exact cause of the downtime. Can you tell what's really happening?

• 
  Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported 28 minutes ago

  @ethanjaack Day 6 of @HGSupport and they arbitrarily closed the ticket without checking to see if their fix worked. Which it did not. So after all these years, a random, easily solved glitch, ends my time with them. Turning a likely 15 min. Tech call into 3 emails over 6 days? Failure.

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  Shailesh Patel (@Shaileshhp46) reported 30 minutes ago

  @BigRock after Hostgator migrated to Bigrock, pathetic service. Support numbers never works. No service support. Many glitches. Should not take responsibility which you can not deliver

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  Brian Modansky (@BrianModansky) reported 30 minutes ago

  Later on I designed the theme for the control panel that all their customers used. Then I redesigned the website. The business started to boom. We started hiring a lot of employees so I went from customer support and website designer to build HostGator’s employee training

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  Chris (@ccpharrell) reported 32 minutes ago

  I don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...

• 
  Russell Kaye (@russellskaye) reported 33 minutes ago

  @DanMicovic @HostGator @HGSupport I cannot access the WHM on my two Hostgator hosting products: VPS & Reseller Servers. I'm unable to get chat support either.

• 
  Joe (@JoeJavaJuice) reported 35 minutes ago

  @KenMediated Yep just ended a near 20 year relationship with HostGator. Changing terms of service, new tiers of disk usage limitations, 25% increased cost from last three year contract term and the latestest unethical billing practices. @HostGator is officially on the do not recommend list.