Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

Hostgator signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (42%)
• Cloud Services (26%)
• Domains (16%)
• E-mail (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
San José	Hosting	5 days ago
San José	Hosting	12 days ago
São Paulo	Domains	16 days ago
São Paulo	Hosting	20 days ago
Pachuca de Soto	Domains	20 days ago
Goiânia	Hosting	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chan Walrus (@chanwalrus) reported 3 minutes ago

  I think you've done really well. As someone who hosts all my clients on Namecheap, yesterday was absolute chaos for me. :D Lots of phone calls. Woke up this morning and things were fixed. Thank you very much. I still trust Namecheap and I do have something that needs to be said: One of our customers is on wix, but their domain name is on Namecheap. To the people who were talking about hosting across platforms, their website lost connection. The more you split up your hosting information, the more problems can happen in a system. Let's say you host your site on Namecheap and your domain name is on Hostgator. If either go down for an outage like this, you still have the problem, there are just multiple risks. More potential points of failure.

• 
  Champion Ratings (@Champ_Ratings) reported 4 minutes ago

  @HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left

• 
  Rick Kapur (@rickkapur) reported 12 minutes ago

  @HGSupport trying to get second level escalation for critical email issues for 3 days. Two chats and 2 phone calls, and 5-6 hours invested but no line of sight to resolution or 2nd level support. Very disappointing

• 
  Eduardo Morales (@chikipollo08) reported 12 minutes ago

  @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

• 
  Cris R (@chriscrm) reported 13 minutes ago

  Hey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration

• 
  MilkmanHero (@MilkmanHero) reported 13 minutes ago

  Ah @HostGator broke all my websites, I know they're fire fighting to patch security which is fair enough and I've been patient hoping it'll resolve itself, it hasn't. Really grating is @HGSupport making up absolute nonsense and blaming all my sites being broken on "malware" 🙄🥱

• 
  Hussain Abeer (@hussainabeer_) reported 13 minutes ago

  Is hostgator blocked on your debit cards yes or no? @bankofmaldives your customer service has failed to give me a straight answer since monday. Aharunves kuranee viyafaari. This is unacceptable behaviour. First u say invalid cvc the u say platform issue now insufficient funds.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 14 minutes ago

  Hey @HGSupport @HostGator I am waiting for someone to respond to my presents in the help cue in my server. 10 minutes and counting.

• 
  Vrajesh Parekh (@yourwebcoders) reported 15 minutes ago

  @HGSupport @HostGator We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains had malware, but instead of suspending that particular domain, they shut down the whole server, and now more than 50 sites are held hostage,

• 
  Tommy Flavio (@tommyflavio) reported 22 minutes ago from Town of Hamden, Connecticut

  @ionos_help_US I called support. They needed my ID and something else. Sadly, I ended up just using @HostGator which went right through and I was up with cpanel in less that 20 minutes.

• 
  Kishor K Sukumar (@kishorksukumar) reported 25 minutes ago

  @HGSupport Yesterday your team gave hopeful mail like started transferring data new updated server, now it is back to square one they stopped it with some technical excuse and no estimate time for resolution to fix my issue and Also it is 1 week now since my service stopped

• 
  Daniel Micovic (@DanMicovic) reported 25 minutes ago

  @HostGator @HGSupport Today makes six days without access to my server and three revenue generating sites. No new sales, no access to email will lead to customer (revenue) loss. Zero updates and appears no progress being made. The class-action law firms are circling. Complete incompetence on display.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 25 minutes ago

  @HGSupport But the old HostGator would simply charge a fee to fix a “custom config” because it had experts who knew how to code and who knew Wordpress. Why would @NewfoldDigital shy away from making money?

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 25 minutes ago

  @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Please we urgently need escalation to a senior engineer o

• 
  HostGator (@HostGator) reported 26 minutes ago

  @darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.

• 
  Vrajesh Parekh (@yourwebcoders) reported 26 minutes ago

  @HostGator @ValeriaGadioli @HostGatorBrasil We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains was infected with malware. Instead of suspending that particular domain, they shut down the whole server. For the past 7 days, more than 50 sites are held hostage

• 
  Joshua Buesking (@jbuesking) reported 28 minutes ago

  @jonathan_wilke I was there when million dollar home page started. It was an epic time early 2000’s before cloud computing existed. There was a company called “theplanet” that you could rent dedicated servers from cheap. You’d have to host your own sites back then so was a great group of users active on the company’s forum and you’d never miss a thing. Think hostgator starting, Brent Oxely was posting, Gordon with putfile, all kinds of websites I can’t remember but would all show up there to get hosted.

• 
  Nicky D COYR! (@nick_donellan) reported 28 minutes ago

  @HGSupport our email server is running incredibly slow. Do you have an ETA on the fix for this?

• 
  Joseph Franco (@francojosephsd) reported 28 minutes ago

  @HGSupport When will you correct the VPS service? 96 hour is way out of good service.

• 
  Russell Kaye (@russellskaye) reported 30 minutes ago

  @DanMicovic @HostGator @HGSupport I cannot access the WHM on my two Hostgator hosting products: VPS & Reseller Servers. I'm unable to get chat support either.

• 
  Daniel Micovic (@DanMicovic) reported 33 minutes ago

  @HGsupport @HostGator now Google is taking down ads and organic ratings because the sties can't be reached. Thoughts? Compensation to regain rankings? Would love to hear any suggestions you may have as this disaster drags on.

• 
  HADESNYC®️ (@HADESNYC) reported 44 minutes ago

  @HGSupport my site is down. I need help now

• 
  Any Dummy (@RepAmWatch) reported 49 minutes ago

  @HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

• 
  Daniel Micovic (@DanMicovic) reported 50 minutes ago

  @kishorksukumar @HostGator @HGSupport They have no idea, they sent this email on 04/30 and server was taken down 05/03: Your website is secure. We have successfully applied a critical cPanel security patch to your server. No action is required on your part.What HappenedOn April 28, 2026, cPanel's security team disclosed a critical authentication vulnerability affecting cPanel & WHM. As soon as we received notice of this vulnerability and the corresponding patch, our team moved swiftly to apply the update.

• 
  Nes (@darthguero) reported 53 minutes ago

  @HGSupport @HostGator Absolutely horrible customer support. Gator AI told me a configuration was done and was not true. Tried email and it was rejected. Chats claimed my user ID was incorrect and unable to get it via email. Nothing ever came. Is this still a real company?

• 
  Rafael Polcaro (@rafaelpolcaro) reported 54 minutes ago

  @HostGator for the past 4 months my website was offline for about 7 days, the Brazilian branch of Hostgator sadly it’s terrible, I'm just a few hours from completing 48 hours offline. Seems nobody cares, never had a server provider like this. It takes days to get the website on

• 
  Daniel Micovic (@DanMicovic) reported 55 minutes ago

  @Hostgator @HGSupport We are entering Week 2 without access to revenue producing websites and still no updates from "escalated support team". This is obviously beyond HG scope as no other hosts are still struggling with this issue. Unacceptable.

• 
  Vella Gyaani (@vella_gyaani) reported 57 minutes ago

  Genuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 58 minutes ago

  @HGSupport Never. Ever. In this life or the next, refuse work. Understand? It’s a bad look.

• 
  Twitty (@tweetnoxious) reported 58 minutes ago

  @JPTheStrayDog @HostGator Ai is the worst thing ever to happen to customer service