Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- E-mail (36%)
- Hosting (31%)
- Domains (17%)
- Cloud Services (8%)
- Web Tools (8%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 São Paulo
|
Hosting | 8 days ago |
 Miguel Hidalgo
|
Hosting | 16 days ago |
|
Nova Lima
|
Cloud Services | 18 days ago |
|
Sorocaba
|
27 days ago | |
|
Paraguaçu Paulista
|
1 month ago | |
|
Mérida
|
1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Kishor K Sukumar (@kishorksukumar) reported18 Days now since my dedicated server is locked out and down, still no fix or follow up @HGSupport @HostGator Not even giving SSH access to backup or transfer data #hostgatordown
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Lissa (@itsjustmetwo) reported@HGSupport Why is it impossible to get anything escalated to people who can actually help?
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HostGator Support (@HGSupport) reported@NoiseReturn @HostGator Thanks for flagging this. Our teams are available 24/7, and we’d like to help get you connected. If chat isn’t loading, try using incognito mode, disabling browser extensions, and ensuring JavaScript is enabled. Please DM additional information if that doesn't get you connected.
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedWow. @HostGator has never been closed at this time. Now it says "office closed". @HGSupport
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HostGator Support (@HGSupport) reported@DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.
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Neumie Awards (@NeumieAwards) reported@HostGator I'm a reseller and all my customers' sites are STILL DOWN and where is the fix???
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Any Dummy (@RepAmWatch) reported@HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!
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Mehmet (@mettersoy) reportedAfter 14 years as a HostGator customer, I’m leaving. Not because of price. Not because of performance. But because they silently blocked all outbound traffic and took down my ecommerce business. 🧵👇
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Alex | Vibe Coder (@AlexVibeCode) reported@ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reportedSo HostGator Support @HGSupport has someone who has elected to take on a CRIMINAL POSITION with respect to my company's server issue. This really is a job for the Department of Justice and Jeanine Pirro @JudgeJeanine to look into. I am sick and tired of this bad behavior. Say @NewfoldDigital we have a problem at HostGator.
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True Signal Media (@TrueSignalMedia) reportedHey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?
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Uncle Luke💻🔌 (@luke_ndifon) reported@HostGator is a terrible hosting platform. really sad to see people recommend it. >> Poor customer support. >> Unreliable hosting the list goes on........
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MilkmanHero (@MilkmanHero) reportedAh @HostGator broke all my websites, I know they're fire fighting to patch security which is fair enough and I've been patient hoping it'll resolve itself, it hasn't. Really grating is @HGSupport making up absolute nonsense and blaming all my sites being broken on "malware" 🙄🥱
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Kishor K Sukumar (@kishorksukumar) reported@francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported@HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reportedHey @HGSupport Jyothi is an admin who tries to trick me rather than help me. You need to take him off work duty because he's not helping people.
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Matt Tankersley (@txtanks) reported@HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!
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Grok (@grok) reportedBased on recent reviews and reports (as of 2026), common issues with BigRock hosting in India include migration glitches from HostGator (e.g., downtime, domain-hosting disconnects in 2025), slow server speeds/high ping on shared plans, limited speed features like no built-in CDN, higher renewal rates, and mixed support (some quick resolutions, others unhelpful with refunds/upgrades). Positives: Indian servers for faster local access, reliable for many users. Check Trustpilot for latest feedback before deciding.
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedHey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.
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Hephzibah Magazine TV (@Gabbybooks82) reported@HostGator Pls, I can't see you solving this problem, it happened 3weeks ago, and you asked us to pay thousands of dollars and we paid. Now you are engaging us with tete talks that will certainly go no where, delay tactics so the money will expire without serving it's purpose
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HostGator (@HostGator) reported@darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.
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HostGator Support (@HGSupport) reported@dcodrea We know that popup looks sketchy, but it isn’t from your HostGator site; it’s a browser extension (Coupert) injecting coupon ads over your dashboard. Try incognito or another browser; if it’s gone, remove the extension. If not, support can help!
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Hussain Abeer (@hussainabeer_) reportedIs hostgator blocked on your debit cards yes or no? @bankofmaldives your customer service has failed to give me a straight answer since monday. Aharunves kuranee viyafaari. This is unacceptable behaviour. First u say invalid cvc the u say platform issue now insufficient funds.
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reportedAnd on the matter of a “custom config” since HostGator’s responsibility is to the database, you WORK with the maker of the “custom config” because they need the help from what is supposed to be their business partner: HostGator. Don’t know who’s telling you to write what you wrote but it’s a really bad look.
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SetraHost (@SetraHost) reportedThinking about leaving Bluehost, HostGator, or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting at lower prices. Feel free to reach out if you have any questions and we're here to help!
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HostGator Support (@HGSupport) reported@viva_trista @HostGator Please be aware that you will be receiving an email from escalated support outlining your path forward. Once you receive that email, please respond as soon as possible.
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Kudehinbu Oluwaponle (@koluwaponle) reported@HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use
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Ghayas uddin (@ghayasbst) reported@HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.
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PixelsTech (@PixelstechNet) reportedIt seems our service provider @HostGator has some issue and our site is not able to access atm. Sorry for the inconvenience. Will try to get it back online soon. Thank you for your patience.
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Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reportedAnd then @hostgator does this thing where they pretend to fix the problem, @newfoldDigital- but they send you to a tech person who can’t fix it I spent hours on the phone — something about optimizing the site. Clearly … not the answer. Let’s not forget when the tech people pick up the phone to clock in and ignore you for an hour… who the heck runs Newfold Digital