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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (22%)
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Domains (22%)
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Cloud Services (9%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Caraguatatuba |
Hosting | |
 Deltona |
Hosting | |
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains | |
 San José |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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CynderHost
(@CynderHost) reported
@mayosdream @HostGator @HGSupport Ellen - that's ridiculous - I'm really sorry you have to deal with that. If you're open to moving to a much faster and responsive platform, we can help get you back up and running ASAP - and we promise, no long support queues, no crazy downtimes :)
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Om mapari
(@iamAngryOm) reported
@FreeKaaMaal No-one replying to my messages on mail.I am really sad to say that over the time your customer service is going worst. I have three cash back issues pending !!! 1. Hostgator 2. Sporto 3. Meddybuddy Been 3 days you guys didn't gave single update on them. 🥺🥺🥺
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CHLOE MANSON
(@TheChloeManson) reported
@gloriousgemma My website was *constantly* down with HostGator; their shared servers are not reliable. They do offer individual hosting but it'll cost you $120+/mo. That's the only way I'd recommend using them for anything lol
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Krishna Chandran
(@krishna_7_7) reported
@HostGator @hostgatorindia @HGSupport What sort of support is this? Been trying to connect via chat for the past 1 hr and still its not getting connected. The websites hosted are crawling like a tortoise and not even able to connect to your support.
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HostGator India
(@hostgatorindia) reported
@Moiztravadi1993 @HostGator @HGSupport Hi Moiz, we regret the inconvenience caused to you. Our Support team has sent you an update via Case ID: 28326724. Please do check the ticket and respond there if you have more queries.
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KK
(@KK35359713) reported
@GoDaddyHelp please you have been such an inconvenience! You have slowed down my business I’m tired of dealing with your company and the tech support staff who aren’t knowledgeable at all! Please help me @HostGator switch my account over!
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Gila von Meissner
(@gila_be) reported
@linziehunter @squarespace Easier than trying to get HostGator on the line, especially when the problem is basically my fault somehow. :) I am rebuilding site this week, so I am bitching the whole time... still like it better than Square.
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Otakukart.com
(@otakuanimeblog) reported
@HGSupport Absolutely worst experience with you guys. Every week all of my site go down in Hostgator VPS. No support provided whatsoever. I messaged email detail for the check-up.
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Ellen Mayo
(@mayosdream) reported
@HGSupport - Okay so another failed effort to receive tech support from chat system. Once again, the issue has to be elevated -- so now I have to wait for someone to contact me by email. How pathetically inefficient is that????
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Linda Miner Kleist
(@LindaKleist) reported
@HGSupport, 5 calls and chats with your techs since 12-17-20: our website is blocked and we have been escalated a higher level of support with NO solution or updates. #CustomerService 10 years w/ HG—so disappointed!
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Lay on semi-hiatus
(@booksoliloquies) reported
@yourwordsmyink via HostGator. I just used a tutorial that sadly didn't help and am now contacting their tech support 🙈
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Accessible Systems
(@AccessibleSys) reported
@HGSupport I have been a customer for 10 years at HostGator. I need serious help on Ticket #28173709. Our web server was migrated a months and 2 week of data in our php database is lost. Ticket is escalated to Admin group and no answer after 2 weeks. Can you help?
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KK
(@KK35359713) reported
@GoDaddyHelp My site keeps going down you fix it one day and it’s down again the NEXT DAY what is going on?!!! I’m moving to officially today I cannot TAKE THIS ANYMORE! @HostGator
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MG Gaskin
(@mgcoverz) reported
@HGSupport Tommy, your company sucks ***! Notice in the above response you never apologized?
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Anthony Ruttgaizer
(@MyNameIsKingdom) reported
Customer Support at @HostGator has always been amazing to me but I'm hoping that THIS is the call that finally solves whatever has kept my website down for the past two days because I've had more than enough of their frigging hold music. 🙄
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delilah is disappointed, but not suprised
(@queendelilahc) reported
@gloriousgemma I bought my domain with namecheap and I do my hosting with hostgator. Then I used wordpress website builder, so my website isn't a wordpress website technically, I just use their software. ya dig? I link out to all my adult platforms, so I don't think I'll get shut down!
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Chemeyes Pet Health
(@ChemeyesLtd) reported
@HGSupport is there a problem with the online chat function, I've been 'holding' for hours 😒
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KK
(@KK35359713) reported
@GoDaddyHelp YOU SUCK! @HGSupport please help me switch my account over! All my websites are down because of lazy go daddy!
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Amberly Rothfield
(@AmberlyPSO) reported
@MissLollipopMFC @HektekDesires @ManyVids That is the part that has me. Like when Hostgator ups my plan, because they have too, they never say excited. They like beg me not to scream at them
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Alberto Daniel Hill feat. ❤️ @darknetdiaries ep25
(@ADanielHill) reported
@CisoDiagonal now i understand why hostgator doesnt have a sla.... never got an internal server error in 20 years in pair networks unless it was my fault
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Danielle Slaughter
(@Mamademics) reported
@HGSupport I forgot to ask my live chat person how long it would take but hopefully I'll get an email from the support team soon. *fingers crossed*
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չเקɭ๏ςк
(@ziplock581) reported
I just spent 4 hours in @hostgator online support chat about an urgent problem before they hung up on me. Take heed people, they're quick to bill but crap support. Had been with them about 15 years and this isn't the first occasional problem but is the first time they hung up
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Ronald Wojcik
(@RonaldWojcik) reported
@hgsupport @hostgator unilaterally changed my Production Support Site without AUTH & scrambled DB. Tried to charge $25 fix THEIR screwup. Must wait up to 72 hours for fix. After 5+ hours & multiple disconnected calls no resolution. No Mgmt. response #286684394 #28690811.
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KK
(@KK35359713) reported
@SmartCherrysTho @GoDaddyHelp Absolutely the worst service, their managers are not equipped to help resolve issues, my sites been down for days! @HGSupport I pray when I switch to you I’ll be happy with your service!
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Doctors On Social Media
(@somedocs) reported
from
Tenafly, New Jersey
Our website crashed earlier today, after reaching out to @hostgator for a minor change. It is unfortunate to have to report that, 4 hours into being down, we are still on hold and cannot get the website up. Thk u for understanding. We may have to postpone tonight’s live lecture.
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Ellen Mayo
(@mayosdream) reported
@HostGator @HGSupport So, still waiting on email from Tech support - been 24 hrs - nothing. Website is still down. Obviously, my small business is not profitable enough for you to care. FYI Case ID 28575880 - just in case someone wants to do something.
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MindyIsEditingFirstDraft!
(@MindyJPeltier) reported
@HGSupport We have temporarily disabled /home2/mindyj/public_html because it was causing performance issues on the server. Generally, we attempt to resolve these issues without disabling sites; however, this site began to affect the performance for all users on the system.
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blenderfiftytwo
(@blenderfiftytwo) reported
I have had the absolute worst experience and service from @HostGator @HGSupport since moving to them. Repeated request for assistance ignored and now today they have managed to roll back my site to the day I moved and want to charge me $25 to fix their mistake
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Accessible Systems
(@AccessibleSys) reported
@HGSupport That doesn't help me. I have been emailing admin for 2 weeks and no backup file or answer. Who can escalate this to someone who can help me?
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Tosh Thakkar
(@ToshThakkar) reported
@HostGator @HGSupport @hostgatorindia seem to be too busy to respond to a generic query of a loyal long time customer...?