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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (26%)
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Hosting (26%)
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Cloud Services (20%)
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Domains (18%)
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Web Tools (10%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arlington Heights |
Hosting | |
 Cuauhtémoc |
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 Londrina |
Domains | |
| Atlanta |
Hosting | |
| Santiago de Querétaro |
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| Chihuahua |
Web Tools |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Jeferson Rodrigues
(@jeferod83) reported
@HGSupport @HostGatorBrasil My website is down WHM down What is happening? Some trouble again with dedicated servers?
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Monroe&Co.
(@monroeandco) reported
When you migrate a site with .@HostGator to an upgraded server, they leave both accounts open and don't migrate all your services automatically... and then your site breaks. LIKE WTF
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Ryan Adams 🐺
(@AdamsRM1) reported
@HGSupport Your support staff keeps trying to charge me $25 to do a restoration of the site AFTER it went down. It is terrible @HostGator. The website was up on the 6th according to the internet archive, but the back ups are gone according to @HGSupport. It has not been repaired.
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Ryan Adams 🐺
(@AdamsRM1) reported
Hey @HostGator! You have the worst customer service I have ever encountered by a hosting site. Why is it impossible to get @HGSupport to do anything?
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Iain Muir
(@myscotlandtoday) reported
@HGSupport All good, Tommy. I reset the router and repointed my VPN. Seems to have solved the issue. My fault this time so apologies for blaming you guys.
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AJ
(@Ajaydeore1) reported
5) I asked support Email they don't have Finally after 20-30 chat support executive we finally decided to shift from #HostGator HostGator is super cook until your website wont meet with Malware Thank you
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Ryan Adams 🐺
(@AdamsRM1) reported
@skystracloud I can't believe it. @hostgator had an outage and it wiped out our wordpress database and our DNS records. They haven't fixed anything and everyone I speak to at @HGSupport is totally unable to help us. I will be switching to a far better service as soon as possible.
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AJ
(@Ajaydeore1) reported
@HGSupport we just clean site with infinity360 from other service provider - they included that in cpanel #HostGator not giving this simple thing if Hostgator reseller having 200-300 websites and hit with malware he/she will be dead for sure LoL
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Partha Goswami
(@partha06) reported
@hostgatorindia @BigRock Hostgator cloud hosting is much better than Bigrock, i spent whole day fixing speed things, But @BigRock team never accepted their fault - thats a feedback
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Borja Alcaraz
(@BorjaAlcaraz) reported
@HGSupport the Live Chat does not work and I cannot contact you to solve a technical problem.
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Monroe&Co.
(@monroeandco) reported
To reiterate, no one should EVER recommend .@HostGator .@HGSupport to their clients. Truly awful service for years and I can't believe I thought upgrading to a more $$$ expensive plan would make the support any better.
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Sanzhi Kobzhan
(@Sanji_vals) reported
Do you know what is the worst hosting company? @HostGator . I am using it for 6 months already, and I regret it. 1) ****** customer support. Solve 1 issue out of 10. 2) When I upload app files to the Hostgator, the design becomes broken 3)Cannot edit CSS files, only inside HTML.
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Ryan Adams 🐺
(@AdamsRM1) reported
@skystracloud I set up the DNS myself. @Hostgator utterly failed by: (1) letting the site go down and not alerting me to it (2) seeming to also wipe our backups that we are paying for And no one at @HGSupport seems to know what to do.
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Fuad Jalilov
(@caspianexplorer) reported
@VeronicaMitch1 @HGSupport They have unofficially discontinued ticket system. Making it hard to get help. And #hostgator chat only helps with basic issues
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AJ
(@Ajaydeore1) reported
@HGSupport I know the prices - my you promoting SiteLock too much?? Don't you provide services like infinity360 for resellers? Even it can be an add-on you should provide - instead of giving a solution for the third party also, What do you say about Support? No Tickets, No Support Email?
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Mutasim Eltayeb
(@Mutasim_Eltayeb) reported
Was your customers' support always this bad? @HGSupport
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outofmemory 🌻
(@oom_rl) reported
@abyssdomainxprt @HostGator Surprised to see Sophos picked it up. Never had good results with it. Guessing it's doing it on combo: heuristics of "tiny encrypted ISO" plus possibly a hash? I intentionally D/L'd on a box with MalwareBytes just to see whether it picked it up - nope.
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Ryan Adams 🐺
(@AdamsRM1) reported
@HGSupport So the website you host and whose domain name services you manage, which we pay for, went down and now we have to pay you to fix it? Even if you waive it, it doesn't fix the week of missing tech. Does @GoDaddy do this? Will I have a better experience with @GoDaddyHelp?
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Cherry Tree Therapy Centre
(@steps_to_change) reported
@HGSupport our emails are not working, are you experiencing problems?
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Julian Kennedy-they/them #amediting
(@jkennedy_author) reported
@ViviAnneHunt I feel you. Mines being all weird and i spent 2 hours trying to solve a hostgator issue with my computer working jankily
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Steven Cinquegrana
(@SteveCinq) reported
@HostGator Interesting, They deleted a previous identical post full of screaming (ex?-)customers - including me - last week. They've had us down three times in two weeks. And some imbecile "fixed" our site by deleting our carefully customised htaccess file! Move hosts. It's the only way.
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Fuad Jalilov
(@caspianexplorer) reported
They have unofficially discontinued ticket system. Making it hard to get help. And #hostgator chat only helps with basic issues. Asked chat guys for updates and the reply was: "Our team is working on the issue"
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S. Simkus
(@petsimk) reported
@HostGator 503 Service Unavailable. Can not do anything right now. I wonder how long this will take 🤔.
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Partha Goswami
(@partha06) reported
@BigRock your server is too slow but the support team blaming me and saying my script has an issue, But the same scripts does not show any server response issues on my previous issue hostgator i am not sure why you are denying your fault rather than fix it
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Are Morch
(@AreMorch) reported
@HGsupport I am not 100% sure but figure my blog is among the sites affected by the current issues not able to access or view the website. Just getting a critical error at this point.
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Sanzhi Kobzhan
(@Sanji_vals) reported
@HGSupport You were not able to solve my issues within the 6 months that I am using your services. Only solved 3 issues. For the rest, I was simply googling and found the answers.
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AJ
(@Ajaydeore1) reported
1) Support - The slowest support in work, it take 10-15 minute to connect, and 90% of the time does not resolve the problem 2) For example my reseller server got attacked with Malware - HostGator support chat suggesting me to try a third-party malware cleaner...
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Cameron Tarbell
(@TarbellCameron) reported
Time is money. Which is exactly why I don't do hosting business with GoDaddy. HostGator support wait time: <1 minute GoDaddy: Sometimes 5 minutes. Sometimes >8 hours. I need support now. not tomorrow. If you're thinking of hosting a site with GoDaddy, don't.
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Cherry Tree Therapy Centre
(@steps_to_change) reported
@HGSupport Yes, the issue has not been resolved
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Eunice Nicholus
(@Eunice_Nicholus) reported
@HGSupport what is your official email address for Customer support? kindly this is urgent