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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (22%)
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Domains (22%)
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Cloud Services (9%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Caraguatatuba |
Hosting | |
 Deltona |
Hosting | |
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains | |
 San José |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HGSupport Hello, I have a problem with emails of some companies that I hot in you websites!!. The support not able to solve the problem since 4 days they are trying!. Companies are complaining and will make problems for their mails.
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vishad jain
(@vishadvj) reported
@HGSupport I have been trying to get the PHP version updated and spoke with your team and waited for almost 8-10 days now, but nothing has been done. I guess the only option that I have as a customer is to port out to a better service provider. #hosting #customerexperience
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Pacematic Logistic, LLC
(@Pacematic3PL) reported
@HostGator We have been dealing with your reps by phone to fix our email. We just keep getting a runaround. We are a business. We need our email in good order. Call Mohammed at 206 334-6627
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HostGator very bad company and bad support, I have problem more than 4 days they can’t fix it, just they said we will open ticket @HGSupport @HostGator
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TheNBW
(@TheNBW) reported
Unfortunately NBW is currently horribly hacked. I'm not sure when it'll be back up. Coincidence that @HostGator ENFORCED a PHP update that broke stuff using 5.6. Switching to 7.4 suddenly allowed it to be compromised. Don't have the time to clean up their poor security.#hostgator
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The Sysop
(@DrewTheSysop) reported
Just had to hop on an emergency call with a client who uses @HostGator as their webhost, and the problem they were having is the dumbest thing I could ever conceive of. If your website is using @letsencrypt for SSL certs, they auto renew every 90 days. No problem there.
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Diego A Perez
(@DiegoBetoPerez) reported
There was a time when @HGSupport @HostGator had a wonderful chat support. No longer there and the assistence by phone led to no solution. They promised me and email, no ticket number. That's how is it gonna be from now on?
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alok bhardwaj
(@alokbhardwaj) reported
@HostGator why do you have a live chat option that doesn't actually offer live chat and just redirects to your self support page?
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Sal Hants
(@Salhants) reported
Did @HostGator remove live support? @HGSupport
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The **** Pig
(@nude_pig) reported
Once again my apologies for being unable to update my website. #Hostgator has been down for over 12 hours now and doesn’t seem to care.
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The **** Pig
(@nude_pig) reported
From time to time if you find my website is down, just so you know, it’s an issue with my hosting company. I’m working on possibly switching to another since I’m within the 30 day money back guarantee window. Thanks for your patience. #thenudepig #Hostgator
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JustMe
(@justme2utoday) reported
@HostGator No. Fix your **** so I can contact you. I don’t do DMs. I need to contact you as a customer. Fix your chat option asshats.
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Pacematic Logistic, LLC
(@Pacematic3PL) reported
@HGSupport You did not do anything but tell us to contact the same people who have not been helping.. extremely poor customer service
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ChannelForbus
(@channelforbus) reported
@skystracloud Obviously…. On all ends of the spectrum I have 100% NO confidence in @HostGator. Fine, I’m not the highest paying customer but this should have been taken more seriously from the beginning. from the circumstances at hand they’ve exposed themselves enough.
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Karin Richey
(@yaykarin) reported
I'm not one to blast folks online, but you can only be ignored for so long before you get desperate. Will I really have to sue @HostGator to get them to provide the service I pay for? @HGSupport says they have no support for my being able to LOGIN. You know - basic support? 👇
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Kareem O’Buckwheat
(@StevePe96455974) reported
Anyone else ever try to get tech support from @HostGator ? Complete and utter nightmare. Can’t talk directly to escalation team and all calls go through a call center. My business has only been down for 7 days but who’s counting? #worstservice #techsupportajoke #nightmare
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lorlarz2
(@lorlarz2) reported
hostgator has had several very serious problems w/ their email system (not getting key emails, putting email in the wrong folder, not keeping a copy in the SENT folder & more). These problems have been on & off for 3mo.+ No one THERE understands OR is willing to FIX anything
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
More than 4 days @HGSupport can’t fix my issues, Very bad support I opened 3 tickets without any progress Why support team not professionals in @HGSupport @HostGator
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The **** Pig
(@nude_pig) reported
Website update: I want to issue a correction. #HostGator it seems has worked with my to get me back up and running. It seems my website needed to be verified. Funny how that happened since I've been using it for 3 weeks. Seems their verification email got tucked away in my..
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Pacematic Logistic, LLC
(@Pacematic3PL) reported
@HostGator We have been dealing with your reps by phone to fix our email. We just keep getting a runaround. We are a business. We need our email in good order. Call Mohammed at 206 334-6627 #hostgator
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JustMe
(@justme2utoday) reported
@HGSupport No I can’t. I don’t use the ****** web browser that is chrome. Fix your **** so your customers can contact you or I’ll be finding another hosting provider.
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Melissa Ann
(@MelissaBaBtravl) reported
@HGsupport Since no one is answering phone and live chat is down, I’ll wait until tomorrow for my issue. Hope you are available then.
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CaldeCito
(@xEngelSx) reported
where is Chat Support? @HostGator
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HostGator
(@HostGator) reported
@LukeDouglas49 @HGSupport @LukeDouglas49 Hello. Our chat support option should be available. If you see see anything different after using a private window, please send us a screenshot of this via DM.
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Vyom Jayaswal
(@vyomjayaswal) reported
Extremely disappointed with @hostgator 's service! Unable to access the backend of my website for weeks now due to error with Wordpress. I have called and emailed them multiple time but they have failed to respond, let alone resolve it. @hgsupport @hostgatorindia #hostgator
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The **** Pig
(@nude_pig) reported
I worked with #hostgator to fix my website issues. At least I think. I want to issue a correction. To no fault of theirs, the issue was due to my website not being verified. Apparently their verification email they sent me got swept away in my email spam folder....
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HostGator @HGSupport Hello, I have a problem with emails of some companies that I host in your websites!!. The support not able to solve the problem since 4 days they are not able to solve it. This is an urgent issue.
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Rad Web Hosting
(@RadWebHosting) reported
@justme2utoday @HostGator Contact us for free migration and credit for remaining HG service contract!
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HGSupport @HostGator Hello, I have a problem with emails of some companies that I host in your websites!!. The support not able to solve the problem since 4 days they are not able to solve it. This is an urgent issue.
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Defensor del Perú
(@DefiendetuPeru) reported
@HostGator you have eliminated the technical support by chat