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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (29%)
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E-mail (25%)
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Domains (21%)
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Cloud Services (14%)
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Web Tools (11%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San José |
||
 Cuernavaca |
Cloud Services | |
 Nairobi |
Web Tools | |
 Fairborn |
Hosting | |
 Goiânia |
Hosting | |
| Homosassa |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline Toews
(@technolass) reported
@Loravara We're with Hostgator right now and haven't had problems with it in terms of adding email accounts or Wordpress installations. Previously we were with Dreamhost, and they were fabulous until they started forcing their anty-spam stuff on us rather than letting us do it ourselves.
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Gellman
(@SCUncensored) reported
@WrestlingTradi2 I had the same issue with my site earlier this week. Are you with Hostgator?
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Sean Spratt
(@seanspratt) reported
@HostGator you *really* need your browser based live chat support to have a sound notification feature. It's impossible to multi-task while working with live chat without any sound notifications. Bad for your CSRs and bad for customers.
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Mohit Bhatia
(@Imafia97) reported
@HGSupport The whole webmail is down, cant even access it. Please help
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Panos
(@tazmahan) reported
@HGSupport We did and the response was to send a mail to the recipient that couldn't receive it and that it did pass your mailgates without any problem. But the issue is that spf dns queries are still more than 10 when using hostgator's suggested spf record.
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Moti Kharel
(@motikharel) reported
@ionos_com worst web hosting, no cPanel, none of the file and folder are uploaded with correct file permission. Pay little extra a go to Hostgator.
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Tom Tolkien
(@tomtolkien) reported
@HGSupport @HostGator Your support chat said there was no PHP8…
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Progressively Disgusted Elizabeth
(@DoubtNQuestion) reported
Sooo disappointed I switched from HostGator to @bluehost BH has been nothing but problems since I signed up. Extra charges & unable to access my web-builder. Chat support worthless. Finally able to call in & they act like they're doing me a favor fixing what they screwed up.
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Marcelus Modesto
(@macelus) reported
@HGSupport I ALREADY TRIED TO SOLVE MY PROBLEM 5 TIMES, I JUST GAVE UP AND I'M CHANGING PLATFORM
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Mluhya Online
(@MluhyaOnline) reported
@HostGator your services have become bad and sh*t compared to last 5 years. Fix or migration happens.
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Vidushi Infotech SSP Pvt. Ltd
(@SspVidushi) reported
@HGSupport we raise more than 4 tickets on HostGator last few weeks and yet not get a resolution on that, we follow up with the support team, and we got the typical answer " our admin working on it and they will send an update on mail" . no one takes this on high priority.
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ontopdownunder
(@ontopdownunder1) reported
@DigitalPacific I joined you to get away from HostGator and the conglomerate that owns them, this is a bad joke
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Anuj Nagar
(@AnujKum25040178) reported
@HostGator @HGSupport @hostgatorindia you have the most untrained customer support. Call time is limited to 30 mins and your Exective takes 15 mins to understand the issue and put on hold for next 15 mins. I have made 15 calls in last week but issue isn’t resolved yet
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Abhishek Jain
(@abhishekdgeek) reported
@dantediakos @HGSupport +1. They have broken the trust of 3 years. They won't refund for remaining period even if I chose to cancel my services with them. Support will just waste your time. @EigGroup does that to every company they take over!
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Heath Dingwell
(@HeathDingwell) reported
from
Port Saint Lucie, Florida
@HostGator Your chat support down? Tried a couple of times now to speak with someone - get a message saying I’ll be connected to an agent within 5 minutes, and yet no one ever shows up. Need to renew my domain, but portal says my domain has been deleted. How’s that happen?
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Abhishek Jain
(@abhishekdgeek) reported
@HGSupport If you really want to help, make sure someone reviews the lame excuses your team makes to close on cases.
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Lora
(@Loravara) reported
I grabbed a domain and hosting at Hostgator, and I'm already having trouble. It says to configure my name server, and I follow their instructions, but I don't see what they're talking about. Is it a JAWS issue? This is not a good way to start.
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mike mcghee | BLM | #ECCC '22 | commissions open
(@mm_mmm) reported
@bySeronita @Orbitaldropkick @_Godotto Currently paying $14/month with dreamhost, which has gone up over the years (domain reg is now $20 with them). Will probably just plunk down a few hundred with hostgator for the $4/month promo soon. Those are base rates since i have ~no~ traffic There's also wix/squarespace etc
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Mohit Bhatia
(@Imafia97) reported
@HGSupport my webmail is super slow since a month, please help
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Juan José Ruiz
(@jjrruiz) reported
@HGSupport Is it possible to prioritize this issue, please? Please understand it's a really really urgent issue. It's #phishing which was reported a month ago (May 12th). Currently it continues stealing banking credentials from customers and is necessary to stop it as soon as possible.
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Abhishek Jain
(@abhishekdgeek) reported
@HGSupport I got 1 month credit but that's not something I need. I want the 99.9% uptime promise. Customer care gives random excuses like: 1. N/W connectivity issue at server. 2. DDoS attack . I asked for you to move me to some other server but request is not answered and ticket is closed!
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Megan Newman | eCommerce | Startups
(@Megannewman99) reported
@2Goodtoknow @HostGator True. Without digital and content marketing - the content will never be read.
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Hit shah
(@hitshah27) reported
@HostGator My site is down My business is stopped I can't be able to do payment for renewing my domain Thank you for your patience in advance. this is the case number for your reference: 41283118 This is what I get from chat support after 10hours. 3rd class service@HostGator
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Sandhya ᴿᵃᵃᵃ ᴬᵍᵉⁿᵗ 🇮🇳🇮🇳🇮🇳
(@SandhyaXYZ) reported
@HostGator What happened to Austin Data Centre? I'm unable to contact support. always throwing error "We are facing issues in accessing the services hosted in our Austin Data center."
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CryptoSmart
(@osas_engr) reported
@HostGator I don't want to be harsh but I have an issue that has not been resolved for the past 48 hours and it doesn't tell good of your service. I have spoken to more than 6 customer agent and submitted all necessary documents yet no results and is affecting my busines #badcustomerservice
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AA Media Studios
(@AA_MediaStudios) reported
@HGSupport @HostGator can you confirm that there are some server issues and the admin is working on it? We've had issues with some sites for 24 hours!
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Danté Diákos Fillyau
(@dantediakos) reported
@HostGator you have just lost a faithful client since 2008. In the past 10 days multiple sites have been down because of your internal server errors. Moving allllll my sites within the next 2 months.
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digiDZine Creative
(@ZineDigi) reported
@HGSupport cant log into hostgator my hostgator support doesnt even take me to teh support window. is hostgator down?
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Abhishek Jain
(@abhishekdgeek) reported
@nilanjanakcs @HostGator @HGSupport +1. They have broken the trust of 3 years. They won't refund for remaining period if I chose to cancel my services with them.
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Ruster
(@VeniceSprings) reported
@letsencrypt I'm not sure whats up but for a few months now my certificate has not been working. hostgator took a look, customer said they fixed it but it still isn't working on my side in any of my browsers, and friends said its not working on their side either. not sure what ive done