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Hostgator status: hosting issues and outage reports

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Full Outage Map

HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

  • 38% Hosting (38%)
  • 27% E-mail (27%)
  • 16% Domains (16%)
  • 11% Cloud Services (11%)
  • 8% Web Tools (8%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

CityProblem TypeReport Time
Cianorte Hosting 1 day ago
Pará de Minas Hosting 1 day ago
Marabá Cloud Services 5 days ago
Pato Branco Hosting 8 days ago
Tlalnepantla E-mail 15 days ago
Chía Hosting 16 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @HostGator @HGSupport entering day 6 without access to 3 revenue producing sites, and no one at HG has any answers, only cut-and-paste replies. Hearing nearly 50k sites still down and HG is recruiting help on Fiverr. Epic fail and clear signal that revenue producing sites cannot trust HG.

  • GaslightMurder
    Murder by Gaslight. (@GaslightMurder) reported

    @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @kishorksukumar @HostGator @HGSupport They have no idea, they sent this email on 04/30 and server was taken down 05/03: Your website is secure. We have successfully applied a critical cPanel security patch to your server. No action is required on your part.What HappenedOn April 28, 2026, cPanel's security team disclosed a critical authentication vulnerability affecting cPanel & WHM. As soon as we received notice of this vulnerability and the corresponding patch, our team moved swiftly to apply the update.

  • PeterVadala
    Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported

    I asked support to escalate it after an hour and a half where they attempted to fix it but couldn’t, and took over an hour to reset the server after which it promptly crashed again. @hostgator

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    Hey @HGSupport @HostGator I am waiting for someone to respond to my presents in the help cue in my server. 10 minutes and counting.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport Hello @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Please we urgently need escalation to a senior engin

  • francojosephsd
    Joseph Franco (@francojosephsd) reported

    @HGSupport How many sites do @HostGator have down?

  • russellskaye
    Russell Kaye (@russellskaye) reported

    @DanMicovic @HostGator @HGSupport I cannot access the WHM on my two Hostgator hosting products: VPS & Reseller Servers. I'm unable to get chat support either.

  • francojosephsd
    Joseph Franco (@francojosephsd) reported

    @HGSupport When will you correct the VPS service? 96 hour is way out of good service.

  • denith969
    denith (@denith969) reported

    @HGSupport @HostGator been on hold for almost 30min, my website/email been down for around 8 hours, any ETA to resolve it? can't login into file manager or cpanel at all

  • KarenLakeman
    Karen Lakeman (@KarenLakeman) reported

    @hostgator bad customer service again!

  • JoeJavaJuice
    Joe (@JoeJavaJuice) reported

    @KenMediated Yep just ended a near 20 year relationship with HostGator. Changing terms of service, new tiers of disk usage limitations, 25% increased cost from last three year contract term and the latestest unethical billing practices. @HostGator is officially on the do not recommend list.

  • tchaloyi
    INALEGWU (@tchaloyi) reported

    Imagine a company the size of @HostGator still uses real humans in their support. I've been using them for years and their customer support is the number one reason I won't be leaving anytime soon. A company's CS is one of the best marketing strategies often ignored. They'd learn

  • KenMediated
    JK’s Case History (@KenMediated) reported

    What’s wrong with HostGator? I need to contact my doctor but HostGator just gives me the runaround. Anyone have similar problems?

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    @HGSupport But the old HostGator would simply charge a fee to fix a “custom config” because it had experts who knew how to code and who knew Wordpress. Why would @NewfoldDigital shy away from making money?

  • angelsthinking
    Ken (@angelsthinking) reported

    URGENT! What’s wrong with HostGator? I need to contact my patient by email but HostGator just gives us the runaround. Anyone have similar problems?

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

  • Achayan
    Kurian OS (@Achayan) reported

    @HostGator That's crazy, if we have some issues which we can't resolve through the online chat, then there is no way to contact a authoritative person ?. I guess I need to look in to other hosting options then..

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    18 Days now since my dedicated server is locked out and down, still no fix or follow up @HGSupport @HostGator Not even giving SSH access to backup or transfer data #hostgatordown

  • PixelstechNet
    PixelsTech (@PixelstechNet) reported

    It seems our service provider @HostGator has some issue and our site is not able to access atm. Sorry for the inconvenience. Will try to get it back online soon. Thank you for your patience.

  • Stelladmarco
    Stella DiMarco (@Stelladmarco) reported

    @HostGator - their support staff has repeatedly displayed minimal to zero knowledge and are not much more than phone answering clerks. Numerous times we've been given false and varying info. as for the reason for issues #badwebhosting

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport Or if you can recreate the current server with the latest OS and CPANEL and restore the service, I will renew the server. We have been in business with you for over ten years, paying heavily and you can't give us our data After your system collapse??

  • HostGator
    HostGator (@HostGator) reported

    @juhca @HGSupport @TitanEmail To assist you better, could you please send us a direct message with more details about the issue, including any relevant account or domain information?

  • HostGator
    HostGator (@HostGator) reported

    @generouncambio @HGSupport We work to make sure that requested domains can be registered before charging. Unexpected barriers can arise after the request is made and we have to change course. If you have questions about the registration process, please contact our support team through your account portal.

  • mkrndmane
    Makarand Mane | Organising #WCAsia 2026 (@mkrndmane) reported

    Dear @HostGator I am using your reseller hosting for more than 9 year & your @HGSupport quality is now gone down to dumb level. Seating for 2 hours on chat & no resolution yet. Your novice agent is not able to understand issue even after 2 hours. @NewfoldDigital

  • rickkapur
    Rick Kapur (@rickkapur) reported

    @HGSupport trying to get second level escalation for critical email issues for 3 days. Two chats and 2 phone calls, and 5-6 hours invested but no line of sight to resolution or 2nd level support. Very disappointing

  • gregsaysso
    Greg Saysso 🇨🇦🇺🇦🇵🇸 (@gregsaysso) reported

    @HostGator @juanluis_JLP Yes, you've been experiencing widespread outages for almost two weeks now. Don't lie to this customer.