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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (50%)
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E-mail (23%)
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Domains (23%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Recife |
Domains | |
 Ashburn |
||
 Bogotá |
Hosting | |
| Limeira |
Hosting | |
 Chandigarh |
Domains | |
| Chandigarh |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Banks ETH
(@IconIsland) reported
Why does @HostGator have the worst customer & technical support on the planet... like OMG. 😤 ya'll really love wasting people's time.
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Jay Zippo
(@Beruud) reported
@HostGator @HGSupport OK, I am guessing you are having serious issues. My one site just threw out a 500 error and the other one took 3 minutes to load. I am on Chat; it says talk in 5, but its been 7 minutes and nothing has changed, including the timer. #notsurprised
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Andrew
(@Andrew51750081) reported
@HostGator customer service agent are unable to do anything via live chat or via phone what exactly happened to this company you get paid so much money atleast hire some agents who can help customer
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devourer snowbank
(@devoursnowbank) reported
@HGSupport yes correct ( sloppy answer) I am asking you where I can go to see your prices etc that answer was one of the most useless support answers ever
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Jessica Mutuku
(@JessicaMutuku) reported
@Builderall are you a hosting company as in @hostgator where I can actually login to a cpanel. Trying to understand your software.
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Jay Zippo
(@Beruud) reported
I am furious. @HostGator @HGSupport 2-3 times a year I have huge issues with them, and now, they want me to UPGRADE my account, because why? So I can pay MORE money for ****** service? The ***** on them to try and upsell me after this crap! WOWOW.
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McJulie is a pissed off pro choice riot auntie
(@mcjulie) reported
I signed up with #hostgator after a positiver review in one of the computer mags and I have never regretted a decision more in my life
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WordPress.com
(@wordpressdotcom) reported
@chenebuah Got it. Are you able to contact @HostGator for help? They can likely tell why the email didn't arrive, and may be able to help with the @WordPress error, too.
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Nosnas Marketing
(@NosnasMarketing) reported
@HGSupport @OhRheally This was not mentioned to me or other users when we reported it. Other user had 13 sites down.
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SEB
(@sebremm) reported
@rexthetvterrier @HostGator So sorry you’ve experienced such horrible service from them. 😢
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Chrispin Griffiths
(@Salonekid) reported
@HostGator, please, can I have an update on this ticket reference 4018913? Your support is absolutely terrible. I'm considering moving on to another provider.
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Engineerisaac.com
(@Engineerisaac) reported
@HGSupport We Here at frustrated customers apricate direct and personal responses. We know that when support presses a single button to retort a tweet it activates the inability to act like a passionate human. At the end of this we understand these actions ultimately lead to bad support.
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Monica
(@mnxcloudx) reported
Hey @HostGator, picture this: You e-mail customers at least a day before re-billing them so they get a chance to cancel subscriptions they don't need, and save yourselves the embarrassment of negative reviews on all your social media posts!
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Andrew
(@Andrew51750081) reported
@HostGator worst customer service agents dont talk engkish usa teach noncommercial handle support so your stuck
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Nosnas Marketing
(@NosnasMarketing) reported
@HGSupport @Beruud Support is not that tech savvy.
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Zennie Abraham CEO ZENNIE62MEDIA, INC.
(@Zen62com) reported
@HGSupport I ask for update on 40046745, I get no answer. HG rep says "Tell me the issue?" The issue is game-playing - I want a status update on case 40046745!
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Muhammad Bilal Khan
(@Bil9255) reported
@HostGator two years back I left hostgator hosting services because of bad customer support and after two years i started using your services again, but i feel the customer support is still the same , nothing change .
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Jay Zippo
(@Beruud) reported
@HGSupport I'm just bitter because I haven't pulled my sites from HG yet. Angry at my laziness. So, you, personally, I don't have any problems with, its the Walmart grade hosting company you work for. Hoping the sites can last until the next billing cycle, so I can find a better hoster.
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Andrew
(@Andrew51750081) reported
@HGSupport who owns hostgator the service cost so much instead of quality he chose to give cheap labour and ruin the whole company customer service sucks defiantly need an alternative any recommendations?
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devourer snowbank
(@devoursnowbank) reported
@skystracloud defiantly as #hostgator just refuse to help so please send me info
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Julie Kubiak
(@JulieKubiak) reported
WTF is going on @HGSupport? Day 8 of waiting for paid SSL to be implemented on 6 sites. Only 2 have the correct certificates attached to them. Read the tickets before telling me it is a problem my end, clearing the cache won’t fix the problems I’m encountering 🤬🤬🤬🤬🤬
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Enki
(@enkitunes) reported
So after fighting it for a week Im super duper over HostGator and their **** *** service. Ive been looking at 1&1 for a decent replacement. but id like the hiveminds input on decent webhost.
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devourer snowbank
(@devoursnowbank) reported
Are then any Hosting sites out there that can advise of the prices for new & renewals cheers @HostGator doesn't wanna help!
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Jay Zippo
(@Beruud) reported
@HGSupport Can't, yesterday it told me my message could not go through to you...? I just finished the chat - it has been escalated. I need to know how you have the kajones to try and upsell me because you are having issues on your end. WOW. Anyways. Need to move on, calm down a bit.
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chenebuah david
(@chenebuah) reported
@wordpressdotcom I tried using login into the WordPress account I just open from the hostgator process and in the part for the admin. I'm think I didn't insert the right email because I have gotten an email from you guys yet and when I type my username and password I get an error
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Football Perspective
(@fbgchase) reported
@FO_ASchatz yeah, having some real trouble with Hostgator. I am going to need to get someone to help redesign the site. Any suggestions would be welcome!
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Gagandeep Nanda
(@nanda_gagandeep) reported
It's now 5 hours and still @HostGator is not able to fix its server issues all my 4 websites are down and I am continuously loosing customer just due to a irresponsible behavior by @HostGator @HGSupport
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Ashwani
(@Ashwanichy1996) reported
@HostGator @hostgatorindia My case I'd is - 40207581 This is regarding cpu load. All your support executive and backed team trying to convince me to purchase managed hosting then only they will help, they even don't try to understand my problem. It's already been 2-3 days.
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Voxin 🇧🇷🇷🇸♏
(@beli0135) reported
@PovilasKorop App does not start, gives 404. It should only load default welcome (didn't altered it yet). At 1st I thought it was .htaccess, but it is not. In local XAMPP works OK. I wonder was the google's recaptcha on login screen that makes problems (**** server is at Hostgator).
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Maynor
(@Un_tal_Maynor) reported
@mrhouseplant @TVBrasil_me @HostGator Did they solve the problem ?