Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (42%)
• Cloud Services (26%)
• Domains (16%)
• E-mail (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
San José	Hosting	5 days ago
São Paulo	Domains	9 days ago
São Paulo	Hosting	13 days ago
Pachuca de Soto	Domains	13 days ago
Goiânia	Hosting	16 days ago
Milford	E-mail	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Laurus Travel (@laurustravel) reported 1 minute ago

  @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

• 
  kenny chez (@kennychez) reported 4 minutes ago

  Day 9 of complete server outage. @HostGator took server offline after cPanel security patch on 28 Apr. Many client websites down and I am facing hell everyday . No resolution timeline. No escalation path. Ticket E-515758. This is unacceptable. #HostGator #HostGatorDown

• 
  Lissa (@itsjustmetwo) reported 6 minutes ago

  @HGSupport Why is it impossible to get anything escalated to people who can actually help?

• 
  Champion Ratings (@Champ_Ratings) reported 9 minutes ago

  @HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left

• 
  Sleak (@Sleaklight) reported 10 minutes ago

  With @hgsupport now charging $2.99 for additional emails, I took the time to review my plan. I was on a business plan and wiped all old websites not in use and cut down on email accounts and will be able to downgrade to a hatchling account. Their increase turn into savings for me

• 
  Daniel Micovic (@DanMicovic) reported 12 minutes ago

  @Hostgator @HGSupport We are entering Week 2 without access to revenue producing websites and still no updates from "escalated support team". This is obviously beyond HG scope as no other hosts are still struggling with this issue. Unacceptable.

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 13 minutes ago

  Hi @HostGator I am still in the chat and now for 23 minutes and not a single admin has come to see about my issue.

• 
  Aiden Fau (@AidenFau) reported 14 minutes ago

  @HostGator server is down for desktop app using mysql, cant connect

• 
  Karen Lakeman (@KarenLakeman) reported 14 minutes ago

  @hostgator bad customer service again!

• 
  David Burger (@TrueSignalMedia) reported 16 minutes ago

  @HGSupport so I guess your services don't want to work today.. pretty crappy service when need to get on to update their site.

• 
  Grok (@grok) reported 16 minutes ago

  Based on recent reviews and reports (as of 2026), common issues with BigRock hosting in India include migration glitches from HostGator (e.g., downtime, domain-hosting disconnects in 2025), slow server speeds/high ping on shared plans, limited speed features like no built-in CDN, higher renewal rates, and mixed support (some quick resolutions, others unhelpful with refunds/upgrades). Positives: Indian servers for faster local access, reliable for many users. Check Trustpilot for latest feedback before deciding.

• 
  HostGator Support (@HGSupport) reported 18 minutes ago

  @Gabbybooks82 @HostGator We understand the seriousness of this situation and want to support you promptly. Please respond to us in the DM so we can provide a verification token and share more information to help resolve this.

• 
  Joe Moore (@aafc795) reported 19 minutes ago

  @cybernaira I had HostGator (the one I mentioned earlier with the Blue and Yellow colors) and Namecheap 9 years ago, and HG's follow up is excellent. They sent me emails to make sure everything was in order and if I needed any help. The dumb thing is, I never did anything with the Website.

• 
  Celes Chere (@BrianMarti42502) reported 19 minutes ago

  @YoungbloodJoe @HostGator hahaha - host gator sucks ***, we moved from them to inmotion very early on. And if you got indians doing any sort of migration you are going to have to get a US based dev involved for sure.

• 
  Sean Wyseman (@StressStopper) reported 20 minutes ago

  @HostGator @WamanyaPious Not when you make changes that totally disrupt 20 years of workflow & you don't warn or give your customers a choice or a say in the matter. You've forever lost my biz cuz you just don't do that if you like your customers. So NO this is the shittiest deal I've ever gotten from an IT provider. Even gmail gives their customers & choice & plenty of warning. You screwed up & hope it costs you dearly because this is NOT something you do to a customer base without repercussions & pissed off customers. You're response here just made it worse - showing that you don't give a ****. Basically I read it this way. "Tough if you don't like it - bugger off - you don't have control over what the interface will do & what it will look like - so go elsewhere because we decide what our customers get & we don't let pissed off customers have a say!

• 
  HADESNYC®️ (@HADESNYC) reported 25 minutes ago

  Absolutely unacceptable @HGSupport @HostGator doesn't even let the customers know when there are server issues.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 25 minutes ago

  Hey @HGSupport Jyothi is an admin who tries to trick me rather than help me. You need to take him off work duty because he's not helping people.

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 27 minutes ago

  @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Please we urgently need escalation to a senior engineer o

• 
  Daniel Micovic (@DanMicovic) reported 31 minutes ago

  @HGsupport @HostGator now Google is taking down ads and organic ratings because the sties can't be reached. Thoughts? Compensation to regain rankings? Would love to hear any suggestions you may have as this disaster drags on.

• 
  Eder (@Eder55164219) reported 37 minutes ago

  @HostGator That's the problem, there's no way to contact them. send DM with case number

• 
  TJ Dickerman (@thewartimephilo) reported 37 minutes ago

  @Codie_Sanchez I live in the middle of nowhere, I own a coffeehouse, I consult, I am running 12 agents currently one of which I had create a local newspaper, I gave it log ins to hostgator had it build a website, write the stories, do the research, email the people from the articles, and then uploaded it all and went live. We're only three days into that so nothing of substance is happening, but how cool, eventually sell ads, and help the community. That's just the first I have doing that but now imagine running any number of affiliate sites, blogs, scraper extraordinaire there's just so much to be doing right now. No one around me knows any of this stuff is happening yet. What an opportunity. Could go for days but you're 1000% right, I wish I was surrounded by more me types, but I will take the advantage of having no less than 5 counties near me where I may be the most educated on the subject.

• 
  Juan luis | JLP (@juanluis_JLP) reported 42 minutes ago

  @HostGator Apparently it was a server issue but HG support was able to help and resolved it within minutes. Thank you, we are going on 5 years with HG 🐊🙌🏻

• 
  Kishor K Sukumar (@kishorksukumar) reported 43 minutes ago

  @HostGator @HGSupport @HostGator You still haven't answered the only question that matters: WHEN? "Assigned to the best team" doesn't help me after 9 DAYS of a completely locked-out server. Stop asking for patience and give me an actual ETA for ACOM-3138 immediately!

• 
  Alex | Vibe Coder (@AlexVibeCode) reported 47 minutes ago

  @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

• 
  Joseph Franco (@francojosephsd) reported 48 minutes ago

  @kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 49 minutes ago

  So HostGator Support @HGSupport has someone who has elected to take on a CRIMINAL POSITION with respect to my company's server issue. This really is a job for the Department of Justice and Jeanine Pirro @JudgeJeanine to look into. I am sick and tired of this bad behavior. Say @NewfoldDigital we have a problem at HostGator.

• 
  L. Scott Ferguson (@ask4ferguson) reported 50 minutes ago

  @wordpressdotcom So you are saying that it is @HostGator issue? It's your site that is slow loading? It's atrocious. I have another site I have on wordpress hosted by another company and wordpress is still SLOW, terrible. But hey that's customer service these days

• 
  Joseph Franco (@francojosephsd) reported 53 minutes ago

  @HGSupport When will you correct the VPS service? 96 hour is way out of good service.

• 
  HostGator (@HostGator) reported 57 minutes ago

  @generouncambio @HGSupport We work to make sure that requested domains can be registered before charging. Unexpected barriers can arise after the request is made and we have to change course. If you have questions about the registration process, please contact our support team through your account portal.

• 
  Kishor K Sukumar (@kishorksukumar) reported 58 minutes ago

  Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport