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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (52%)
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E-mail (24%)
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Domains (21%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Salvador |
Hosting | |
| Recife |
Domains | |
 Ashburn |
||
 Bogotá |
Hosting | |
| Limeira |
Hosting | |
 Chandigarh |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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HostGator Support
(@HGSupport) reported
@webmasterwebedu @HostGator Hello @webmasterwebedu We are sorry to hear that this has been your experience and would be happy to assist with any unresolved issues. Feel free to DM us with the domain name and primary email address for your account.
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Beverly
(@BevRoze) reported
@HostGator Yesterday morning when I went to chat support to report this issue, there was a message that there was a "known issue" with email servers being affected. Today, phone & chat support seem to not know a single thing about this.
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Beverly
(@BevRoze) reported
@HostGator 2 days now without outgoing email for me and my clients and I cannot get support from chat or phone "help." No one seems to understand anything. This is unacceptable!!
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Beverly
(@BevRoze) reported
@HostGator For two days now, cannot email anyone outside of my server. No bounce or failure messages are coming back but people are not getting emails from me or my clients. Chat told me yesterday there was some issue with the server and that I should just "keep checking."
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Beverly
(@BevRoze) reported
@copythat07 @HostGator No, today is day 3 without a solution from HostGator. Can’t get anyone on the phone who knows what they are doing to fix the problem.
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James W
(@NightRaven1969) reported
@HostGator there is something going on with the Canadian sites. My servers have been down all day. I think it has to do with blacklisting. Been trying to get answers from host gator all day and they will not give the truth. Canadians that have lost today contact me
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Joshua V. Best
(@squonk15) reported
@HostGator Stay away from Hostgator at all costs. They do not care about their customers' businesses, and their 24/7 support is simply a lie. I pity you if you try to upgrade to a new or better server because you are screwed.
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HostGator Support
(@HGSupport) reported
@webmasterwebedu @HostGator Hello @webmasterwebedu We are sorry to hear that this has been your experience and would be happy to assist with any unresolved issues. Feel free to DM us with the domain name and primary email address for your account.
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Michael Gbadebo FRSA
(@GbadeboUK) reported
Hiya @HostGator @HGSupport your support websiteand chat are down. What's going on?
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Egerton Sinclair
(@Eg_a_Sinclair) reported
@HGSupport nearly 24 hours later and issue still not resolved, spoke to Agent Cherry today who had said sites should be ok by 8am. It’s now 8pm.
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Joshua V. Best
(@squonk15) reported
@HGSupport @HostGator Hostgator is terrible. Do not use them under any circumstances, and if you are able to get away from them, do so immediately before you are completely screwed.
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Capitalware Inc.
(@Capitalware) reported
Currently, Capitalware's hosting provider (HostGator) is having technical issues. Both the website & email system are not working. If you have an urgent issue, you can call us at +1-226-980-7307 & we will try to help you over the phone. Hopefully, this will be resolved soon.
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Shamail Aijaz
(@shamailaijaz) reported
Disappointed with @HostGator's customer support. No update on ticket S-2195876 after 5 days. Unprofessional compared to other hosting companies. #worstcustomerservice
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Steve Mulls
(@mulls2go) reported
@HGSupport Issue is back again.
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dana o
(@danaoren) reported
@HostGator email and websites are down for Rogers clients in Canada. Question is, who is at fault? Bell and/or VPN works
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dana o
(@danaoren) reported
@HostGator is down for Rogers clients in Canada. Question is, who is at fault?
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Egerton Sinclair
(@Eg_a_Sinclair) reported
@HGSupport all my sites are running slow and I can’t get access to your online chat, the page just refreshes …
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Rajesh Acharya 🇨🇦
(@ra101) reported
After several days of going back and forth via twitter DMs, emails, and live chats, still frustrated with @Hostgator. I have sent them several direct messages, emails, screenshots to no avail. Publicly they claim they are helpful and will resolve the issue, but privately they…
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Brett Ruffell
(@Ruffell78) reported
@CynthiaSax we use hostgator and our site is down today too
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Amy Lathrop
(@amyalathrop) reported
.@HostGator problems with outgoing email for me. I cannot get support from chat or phone "help." Is this going to be resolved soon?
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Arpit G Shah
(@arpitgshah27) reported
Today we had many issues with loading the website on the Hostgator server. I still didn't get satisfy a request from the support team @hostgatorindia This is happening for the last 2 or 3 days but still do not have any proper solutions to this. Any idea?
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Barb Bowman 🌷💙💛
(@barbbowman) reported
@PlainOleMissy Maybe you should think about moving to a hosting service like Blue Host, Hostgator, Dreamhost, etc. ????
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Paul Kor
(@paulkor) reported
@HGSupport is there an issue with your servers? I can't access my website, nor the control panel.
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diogenes_the_antispammer
(@DAntispammer) reported
@HGSupport You never issued me a ticket number. I reported the details and confirmed in a dm to you a week ago. I was assured that someone would look into the matter. No-one did. Once again, @HGSupport simply ignore abuse reports.
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Shamail Aijaz
(@shamailaijaz) reported
@HGSupport I've already given you my ticket number in my yesterday's tweet S-2195876... It has been 6 days now... Your customer support is completely dead, including toll free number and chat.
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Beverly
(@BevRoze) reported
@HostGator I can't get your tech people to give me a case #! They are gaslighting me telling me there appears to be no issue.
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Jungle Jim
(@jungle__jim) reported
@HGSupport @HostGator This issue seems to be back again. My clients are complaining that the emails they are sending out are not being received.
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Austin Ross 🇺🇸
(@A_Ross) reported
@HGSupport do none of your support reps have access to WHM on shared accounts? I've been on the phone with a tech support for an hour. She's completely out of her league. The fix would have taken her 30 seconds on WHM to open phpmyadmin and change the definers of a function
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Capitalware Inc.
(@Capitalware) reported
Update: The website is only unavailable to people from Canada. Weird but true. After getting a hold of HostGator's customer service, I switched on my VPN & set the location to a spot in the USA & now everything is working. Very strange. They say they are working on the issue.
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dana o
(@danaoren) reported
Seems like @HostGator email and websites are down for @Rogers clients in Canada. Question is, who is at fault? Bell and/or VPN work so it appears both are