Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- Hosting (34%)
- E-mail (29%)
- Domains (18%)
- Web Tools (11%)
- Cloud Services (8%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pato Branco
|
Hosting | 16 hours ago |
 Tlalnepantla
|
9 days ago | |
 Chía
|
Hosting | 9 days ago |
 San Salvador
|
Domains | 12 days ago |
 Sunshine Coast
|
Web Tools | 12 days ago |
 Ludhiāna
|
Domains | 13 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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HostGator Support (@HGSupport) reported@DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.
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Kurian OS (@Achayan) reported@HostGator That's crazy, if we have some issues which we can't resolve through the online chat, then there is no way to contact a authoritative person ?. I guess I need to look in to other hosting options then..
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Rafael Polcaro (@rafaelpolcaro) reported@HostGator for the past 4 months my website was offline for about 7 days, the Brazilian branch of Hostgator sadly it’s terrible, I'm just a few hours from completing 48 hours offline. Seems nobody cares, never had a server provider like this. It takes days to get the website on
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Hephzibah Magazine TV (@Gabbybooks82) reported@HGSupport Hello @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Please we urgently need escalation to a senior engin
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Fabiyi | React | TypeScript (@script_codes) reported@MudiTheInvestor @myarmone The first time I experienced true customer care was with @HostGator after suffering in the hands of WhoGoHost(a Nigerian hosting company)
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Zombyboy (@zombyboy) reported@HostGator @DanMicovic I've been on two chats and three calls. I did get chat transcripts, but no emails with any information at all about how long I will be waiting. Not sure how sending you my information will help. I do know that tomorrow morning I'll be talking to my boss about KnownHost and InMotion as our new host. I'm hoping you will help make migration as easy as possible.
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Any Dummy (@RepAmWatch) reported@HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!
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Hephzibah Magazine TV (@Gabbybooks82) reported@HGSupport What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*
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Kishor K Sukumar (@kishorksukumar) reported@francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet
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Lucas Castro (@adiospipino) reported@HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedWow. @HostGator has never been closed at this time. Now it says "office closed". @HGSupport
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HostGator Support (@HGSupport) reported@ZennieAbraham62 @HostGator Thank you for the outreach. Support can assist with WP installs, login or admin access issues, installing, plugin and theme activation, plugin and theme errors conflicts and more. For other WP concerns beyond our scope try Pro Design Live subscriptions for personalized guidance.
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Joseph Franco (@francojosephsd) reported@kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport
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True Signal Media (@TrueSignalMedia) reportedHey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?
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Joan Reynolds (@JoanTReynolds) reported@HostGator I cannot login to my hostgator account. Support is now useless.
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Jordan Blum🤘 (@JordanBlum87) reportedCan any tech people help? We use Outlook for The Bookends Review and once a week, it'll stop sending and receiving mail because "503 Valid RCPT command must precede DATA." Then, I'll delete the emails we have in the HostGator CP and it'll work again. Any ideas how to fix?
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Hephzibah Magazine TV (@Gabbybooks82) reported@HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*
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Laurus Travel (@laurustravel) reported@HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported@HostGator Hi @HostGator I am still in the chat and now for 26 minutes and not a single admin has come to see about my issue.
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Ⓜ️ina Nathan 💻 (@minaenathan) reportedI not recommend using HostGator or Bluehost. Their security is extremely weak, management is poor, and they consistently focus on charging extra fees instead of providing reliable service. My experience with them for over 8 years has been very disappointing. #bluehost #hostgator
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Sir Charles Cary (@SirCharlesCary) reported@NewfoldDigital @HostGator How is it that a customer of 15 yrs is treated w/ such little regard? I have not received any notice stating that your company's policy is not to refund customers on advanced hosting payments when svc is discontinued after 3 failures in 2 months
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Dayna | Startups & Growth | #AI (@dayna12121) reported@voytekbereza @HostGator Support quality matters just as much as uptime and pricing. Hoping this gets addressed quickly. Would appreciate an update from the team soon.
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Shailesh Patel (@Shaileshhp46) reported@BigRock after Hostgator migrated to Bigrock, pathetic service. Support numbers never works. No service support. Many glitches. Should not take responsibility which you can not deliver
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Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reportedI think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.
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✌ Brando™ 🇨🇦 Whistler (@surfingshreddie) reported@HGSupport yes. chat said it was my fault. phone help says it is a HGator issue and is fixing one website at a time
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TBC🏄♂️❎ (@tennisballchips) reported@HostGator @WordPress Now it's created a whole new set of problems. At first, it kept directing me to some weird temporary domain. Then I logged in and updated the settings and now it's a 403 error page. Hours of my time is going down the drain for no reason.
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Aiden Fau (@AidenFau) reported@HostGator server is down for desktop app using mysql, cant connect
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Russell Kaye (@russellskaye) reported@DanMicovic @HostGator @HGSupport I cannot access the WHM on my two Hostgator hosting products: VPS & Reseller Servers. I'm unable to get chat support either.
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🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported@RepAmWatch @HostGator I left them after nearly 20 years as a customer. It was a sad moment for me.
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David Abram 🐊 (@devabram) reported@lucasMnts But you need to ship, you are riddle with skill issues and don't know linux. Also hostgator is dying from your ****** PHP code.