Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- Hosting (42%)
- Cloud Services (26%)
- Domains (16%)
- E-mail (12%)
- Web Tools (5%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 São Paulo
|
Domains | 2 days ago |
|
São Paulo
|
Hosting | 6 days ago |
 Pachuca de Soto
|
Domains | 6 days ago |
|
Goiânia
|
Hosting | 9 days ago |
 Milford
|
13 days ago | |
|
Ciudad Jardín
|
Web Tools | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Rafael Polcaro (@rafaelpolcaro) reported@HostGator for the past 4 months my website was offline for about 7 days, the Brazilian branch of Hostgator sadly it’s terrible, I'm just a few hours from completing 48 hours offline. Seems nobody cares, never had a server provider like this. It takes days to get the website on
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HostGator Support (@HGSupport) reported@viva_trista @HostGator Please be aware that you will be receiving an email from escalated support outlining your path forward. Once you receive that email, please respond as soon as possible.
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Kudehinbu Oluwaponle (@koluwaponle) reported@HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use
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Block News Media Global 🌞 ಠ_ಠ (@BlockNewsMedia2) reportedFFS @HostGator - hold for 25+min tech support line?
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Daniel Micovic (@DanMicovic) reported@HGSupport @HostGator Nothing is connecting. No cPanel or WHM access, sites and email still down.
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Daniel Micovic (@DanMicovic) reported@HostGator @HGSupport entering day 6 without access to 3 revenue producing sites, and no one at HG has any answers, only cut-and-paste replies. Hearing nearly 50k sites still down and HG is recruiting help on Fiverr. Epic fail and clear signal that revenue producing sites cannot trust HG.
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Artfool Politics (@artfoolpolitics) reported@HostGator @Trrance How about stop telling us how frustrating it is and actually do your freaking job and FIX IT????
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Joseph Franco (@francojosephsd) reported@kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport
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Champion Ratings (@Champ_Ratings) reported@HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left
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HostGator (@HostGator) reported@darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.
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hassan chamas (@DrHassanChamas) reported@HostGator the worst service ever... don't do business with them, they will scam you
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedHey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?
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Rad Web Hosting (@RadWebHosting) reported@ZennieAbraham62 @HGSupport A better question is why does this process even require support, or for you to request it, then escalate your request? Automated SSL installs, renewals and replacements at $0 for life or ****!!!
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedHi @HostGator I am still in the chat and now for 23 minutes and not a single admin has come to see about my issue.
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Lucas Castro (@adiospipino) reported@HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedWow. @HostGator has never been closed at this time. Now it says "office closed". @HGSupport
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Hephzibah Magazine TV (@Gabbybooks82) reported@HostGator Pls, I can't see you solving this problem, it happened 3weeks ago, and you asked us to pay thousands of dollars and we paid. Now you are engaging us with tete talks that will certainly go no where, delay tactics so the money will expire without serving it's purpose
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Daniel Micovic (@DanMicovic) reportedAt this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport
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Rick Kapur (@rickkapur) reported@HGSupport trying to get second level escalation for critical email issues for 3 days. Two chats and 2 phone calls, and 5-6 hours invested but no line of sight to resolution or 2nd level support. Very disappointing
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Sean Wyseman (@StressStopper) reported@HostGator @WamanyaPious There's another issue that's worse than that. Hostgator just totally changed their webmail interface in their hosting service & is telling me that I have to live with the new interface. Here's why that's a problem. I've used the same interface for >20 years. I've got daily work habits that depend on it. But what did Hostgator do? They decided that ALL of their clients that use Hostgator are getting a new interface that's a disaster. If you liked the fact that all your stuff was laid out in a way that made working in it a breeze - YOU CAN'T HAVE THAT ANYMORE. Why is that a problem? Hostgator NEVER CONSULTED THEIR USERS - NEVER gave them a chance to TRY the new interface & choose. NO. WITHOUT ANY WARNING WHATSOEVER - The changed it & when I call for support they claim there's nothing they can do. Since I have to change interfaces - which is a massive problem - I might as well switch providers because forcing changes on your customer base without warning & without any opportunity to even express an opinion - is the dumbes think I've seen in hosting services. Therefore if I have to change interfaces I might as well get a new hosting service - despite being >20 years with Hostgator - looks like they hired too many DEI supporters. Still can't believe they did this. Please, if you read this far, someone suggest a better hosting service if you can recommend on that interacts with it's customers before changing their lives forever.
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TJ Dickerman (@thewartimephilo) reported@Codie_Sanchez I live in the middle of nowhere, I own a coffeehouse, I consult, I am running 12 agents currently one of which I had create a local newspaper, I gave it log ins to hostgator had it build a website, write the stories, do the research, email the people from the articles, and then uploaded it all and went live. We're only three days into that so nothing of substance is happening, but how cool, eventually sell ads, and help the community. That's just the first I have doing that but now imagine running any number of affiliate sites, blogs, scraper extraordinaire there's just so much to be doing right now. No one around me knows any of this stuff is happening yet. What an opportunity. Could go for days but you're 1000% right, I wish I was surrounded by more me types, but I will take the advantage of having no less than 5 counties near me where I may be the most educated on the subject.
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedHey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported@HGSupport @NewfoldDigital I have emails from HostGator going back to 2010. I can show you many times HostGator Admins have done yeoman work in coding. I learned a lot from them. That should be your model, not this frankly lazy approach that HG has adopted. Make some coin and help your customers.
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Daniel Micovic (@DanMicovic) reported@HGsupport @HostGator now Google is taking down ads and organic ratings because the sties can't be reached. Thoughts? Compensation to regain rankings? Would love to hear any suggestions you may have as this disaster drags on.
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HostGator (@HostGator) reported@juhca @HGSupport @TitanEmail To assist you better, could you please send us a direct message with more details about the issue, including any relevant account or domain information?
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HADESNYC®️ (@HADESNYC) reportedAbsolutely unacceptable @HGSupport @HostGator doesn't even let the customers know when there are server issues.
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Joe (@JoeJavaJuice) reported@KenMediated Yep just ended a near 20 year relationship with HostGator. Changing terms of service, new tiers of disk usage limitations, 25% increased cost from last three year contract term and the latestest unethical billing practices. @HostGator is officially on the do not recommend list.
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported@HGSupport But the old HostGator would simply charge a fee to fix a “custom config” because it had experts who knew how to code and who knew Wordpress. Why would @NewfoldDigital shy away from making money?
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Shailesh B Shah Sapan (@shaileshbshah99) reported@BigRock @HostGator @hostgatorindia My website is down since last 4-5 days. The business is in trouble. What are you doing? Now please dont ask to DM my details... It is not only my problem... There are serveral other business, too. Answer here only...
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stellarum (@lumeatortellars) reported@DanMicovic @HostGator @HGSupport I have a client’s site that’s been down since Sunday night and our web team has received nothing other than the same copy/paste response I’ve seen support using on here and there’s no telling how many sales they’re losing.