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Hostgator status: hosting issues and outage reports

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Full Outage Map

HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

  • 35% E-mail (35%)
  • 32% Hosting (32%)
  • 16% Domains (16%)
  • 8% Cloud Services (8%)
  • 8% Web Tools (8%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

CityProblem TypeReport Time
São Paulo Hosting 2 days ago
Miguel Hidalgo Hosting 9 days ago
Nova Lima Cloud Services 11 days ago
Sorocaba E-mail 20 days ago
Paraguaçu Paulista E-mail 24 days ago
Mérida E-mail 26 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • surfingshreddie
    ✌ Brando™ 🇨🇦 Whistler (@surfingshreddie) reported

    @HGSupport I cannot access any of my websites. Are your servers down?

  • PeterVadala
    Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported

    I think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    @HostGator Hi @HostGator and @HGSupport I am still in the chat and now for 29 minutes and not a single admin has come to see about my issue.

  • hussainabeer_
    Hussain Abeer (@hussainabeer_) reported

    Is hostgator blocked on your debit cards yes or no? @bankofmaldives your customer service has failed to give me a straight answer since monday. Aharunves kuranee viyafaari. This is unacceptable behaviour. First u say invalid cvc the u say platform issue now insufficient funds.

  • koluwaponle
    Kudehinbu Oluwaponle (@koluwaponle) reported

    @HostGator @HGSupport I requested using the money to cover cost of my existing snappy VPS, your support refused. They insisted on refunds, they tried refunding to my naira card, it failed and I told them to refund to my dollar card, they promised to do so but never did

  • angelsthinking
    Ken (@angelsthinking) reported

    URGENT! What’s wrong with HostGator? I need to contact my patient by email but HostGator just gives us the runaround. Anyone have similar problems?

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.

  • BrianModansky
    Brian Modansky (@BrianModansky) reported

    customer support and website designer to build HostGator’s employee training department while I was still doing website designer work also. We moved to Houston, TX when my buddy/boss bought a building in Houston, Tx. I ended up training over 1000 employees how to use their service and how to do chats, phone, and ticket customer service. I then taught several trainers on how to train employees and then went full time website and graphic designer for

  • luke_ndifon
    Uncle Luke💻🔌 (@luke_ndifon) reported

    @HostGator is a terrible hosting platform. really sad to see people recommend it. >> Poor customer support. >> Unreliable hosting the list goes on........

  • zombyboy
    Zombyboy (@zombyboy) reported

    @DanMicovic @HostGator Not a single email has been sent to me since last week to let me know what is going on. For me, it's been two days (2 chat sessions and 3 phone calls at various times). The only email I received was last week telling me that our server had been patched and I didn't need to take any action. Then, a few days later, I woke up to our sales guys and editors asking why all of our sites are down. Tomorrow I will be looking at migration options.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    So HostGator Support @HGSupport has someone who has elected to take on a CRIMINAL POSITION with respect to my company's server issue. This really is a job for the Department of Justice and Jeanine Pirro @JudgeJeanine to look into. I am sick and tired of this bad behavior. Say @NewfoldDigital we have a problem at HostGator.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    @HGSupport @HostGator @HGSupport "Updates will be emailed"? You haven't sent an email update in over 60 hours! 9 days of downtime with absolutely zero ETA is a massive failure. As a system administrator, I know this level of outage is unacceptable. Stop stalling and restore my server.

  • NeumieAwards
    Neumie Awards (@NeumieAwards) reported

    @HGSupport @HostGator my VPS has been up and down for almost five days now. Every chat session is "we know and we are working on it." Come on! What are you doing? I need this fixed

  • vella_gyaani
    Vella Gyaani (@vella_gyaani) reported

    Genuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?

  • dayna12121
    Dayna | Startups & Growth | #AI (@dayna12121) reported

    @voytekbereza @HostGator Support quality matters just as much as uptime and pricing. Hoping this gets addressed quickly. Would appreciate an update from the team soon.

  • TrueSignalMedia
    True Signal Media (@TrueSignalMedia) reported

    Hey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?

  • a2611058
    -=Extra=- (@a2611058) reported

    @HostGator been a customer for 13 years. no longer. @Porkbun here we come.

  • francojosephsd
    Joseph Franco (@francojosephsd) reported

    @HGSupport How many sites do @HostGator have down?

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    @HostGator @HGSupport Then please reply to the DM , My server is still down for 20 days now and no actual progress has been made till now @HGSupport

  • HostGator
    HostGator (@HostGator) reported

    @darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.

  • AlexVibeCode
    Alex | Vibe Coder (@AlexVibeCode) reported

    @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

  • rafaelpolcaro
    Rafael Polcaro (@rafaelpolcaro) reported

    @HostGator for the past 4 months my website was offline for about 7 days, the Brazilian branch of Hostgator sadly it’s terrible, I'm just a few hours from completing 48 hours offline. Seems nobody cares, never had a server provider like this. It takes days to get the website on

  • HGSupport
    HostGator Support (@HGSupport) reported

    @DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?

  • FeoAmante
    Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported

    @HGSupport @ethanjaack I did that. Repeatedly. Kept the transcripts. Your phone and chat techs openly admit that they can do very little and sent it up the chain, twice. Escalated Support means email only and "Try this. Works on our end!" and they close the ticket. It's Sunday.

  • JordanBlum87
    Jordan Blum🤘 (@JordanBlum87) reported

    Can any tech people help? We use Outlook for The Bookends Review and once a week, it'll stop sending and receiving mail because "503 Valid RCPT command must precede DATA." Then, I'll delete the emails we have in the HostGator CP and it'll work again. Any ideas how to fix?

  • juanluis_JLP
    Juan luis | JLP (@juanluis_JLP) reported

    @HostGator Apparently it was a server issue but HG support was able to help and resolved it within minutes. Thank you, we are going on 5 years with HG 🐊🙌🏻

  • laurustravel
    Laurus Travel (@laurustravel) reported

    @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    @HGSupport WTF is going on?