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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Domains (37%)
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Hosting (26%)
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E-mail (21%)
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Web Tools (16%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santo Domingo |
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 San José |
Domains | |
 Mexico City |
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| Zapopan |
Web Tools | |
 Chandigarh |
Domains | |
| Chalco |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Lathrop
(@amyalathrop) reported
.@HostGator problems with outgoing email for me. I cannot get support from chat or phone "help." Is this going to be resolved soon?
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Shamail Aijaz
(@shamailaijaz) reported
@HostGator's customer support is a huge disappointment! It's been 6 days and still no update on my ticket S-2195876. They don't seem to understand the issue and can't provide a solution. This is extremely unprofessional and their customer support is dead. @HGSupport
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Brenton Bostick
(@halting_brenton) reported
@HGSupport I'm trying to buy a new domain. I agreed to terms of service and clicked Checkout Now. And nothing happens.
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Bloom
(@Jwrbloom) reported
@HGSupport One of your tech support people had me flush my DNS. It solved the initial problem, but created two others. One, I can't connect my text editor to the server, and it won't let me get to your website portal either. I'm getting an Edge IP Address notification.
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Capitalware Inc.
(@Capitalware) reported
Update: The website is only unavailable to people from Canada. Weird but true. After getting a hold of HostGator's customer service, I switched on my VPN & set the location to a spot in the USA & now everything is working. Very strange. They say they are working on the issue.
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Brett Ruffell
(@Ruffell78) reported
@CynthiaSax we use hostgator and our site is down today too
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Guy
(@Hal_chair) reported
@HGSupport How to you access the live chat support. It has been disabled for months now. All live chat support does is show you a list of "is this your problem" crap.
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Er Rahul Rana
(@ErRahulRana2) reported
thirs class service @HostGator dont buy domain and hosting , Request to all , @HostGator server down , fraud sompany dont trust easily #TechnologyNews #Domains
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Shamail Aijaz
(@shamailaijaz) reported
Disappointed with @HostGator's customer support. No solution provided on ticket S-2195876 after 7 days. Very Unprofessional hosting company. #worstcustomerservice
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Austin Ross 🇺🇸
(@A_Ross) reported
@HGSupport do none of your support reps have access to WHM on shared accounts? I've been on the phone with a tech support for an hour. She's completely out of her league. The fix would have taken her 30 seconds on WHM to open phpmyadmin and change the definers of a function
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Shamail Aijaz
(@shamailaijaz) reported
Disappointed with @HostGator's customer support. No update on ticket S-2195876 after 5 days. Unprofessional compared to other hosting companies. #worstcustomerservice
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Aishwarrya Deepak
(@aishrudeep) reported
@HGSupport @HostGator Case #46908029: Frustrated with lack of updates from HostGator Customer Advocate Team. Expected response within 48hrs as mentioned in the email, but still no communication. Please provide an update or reason for delay.
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Egerton Sinclair
(@Eg_a_Sinclair) reported
@HGSupport nearly 24 hours later and issue still not resolved, spoke to Agent Cherry today who had said sites should be ok by 8am. It’s now 8pm.
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Steve Mulls
(@mulls2go) reported
@HGSupport Issue is back again.
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CJ Cornell
(@cjcornell) reported
Does anyone have any web hosting recommendations so I can get away from @hostgator and the awful @HGSupport ?? Happy to pay a premium to hopefully take lots of other unhappy customers with me.
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dana o
(@danaoren) reported
@HostGator is down for Rogers clients in Canada. Question is, who is at fault?
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Er Rahul Rana
(@ErRahulRana2) reported
hostgator locked my profile guys @HostGator Help me . My important customer here. Support me #hostgator #technology
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Egerton Sinclair
(@Eg_a_Sinclair) reported
@HGSupport all my sites are running slow and I can’t get access to your online chat, the page just refreshes …
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dana o
(@danaoren) reported
Seems like @HostGator email and websites are down for @Rogers clients in Canada. Question is, who is at fault? Bell and/or VPN work so it appears both are
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Brandon🇺🇦
(@bc3tech) reported
@HGSupport where can i get status on the ongoing email issue?
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Anne Ryan
(@RyanAssocs) reported
@hgsupport Help. Every time I try to have support upload new wordpress site while backing up old html site, the new site continues to refer to the subdomain I created it in. Good grief...no one in support knows what to do.
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dana o
(@danaoren) reported
@HostGator email and websites are down for Rogers clients in Canada. Question is, who is at fault? Bell and/or VPN works
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Cutearundhathi
(@cutearundhathi) reported
@HGSupport @adamfarrar Thank you for your reply. I have already shared my domain. Please try to understand that I have posted Important articles on it which I have written. I want my data to be retrieved and continue with your service. Yours faithfully... Arundhathi
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Bloom
(@Jwrbloom) reported
@HGSupport And I'm not able to login into my cPanel with my saved user credentials.
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Brandon🇺🇦
(@bc3tech) reported
@HGSupport @mulls2go appears local mailboxes are ok, but forwarders to external boxes are broken.
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James W
(@NightRaven1969) reported
@HostGator there is something going on with the Canadian sites. My servers have been down all day. I think it has to do with blacklisting. Been trying to get answers from host gator all day and they will not give the truth. Canadians that have lost today contact me
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Abol Ger
(@ger_abol) reported
@HGSupport @cjcornell They did the same with me injected a malware and i have never recovered, later they charged me $25 to recover emails, i lost 3 clients that i was working with
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Robert Tantalo
(@rtantalo) reported
@HostGator DO NOT use Host Gator. They have taken a month to complete a simple migration and just DO NOT respond. They keep saying they have prioritized the issue but no one ever replies. RUN!!!
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Shamail Aijaz
(@shamailaijaz) reported
@HGSupport I've already given you my ticket number in my yesterday's tweet S-2195876... It has been 6 days now... Your customer support is completely dead, including toll free number and chat.
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Jungle Jim
(@jungle__jim) reported
@HGSupport @HostGator This issue seems to be back again. My clients are complaining that the emails they are sending out are not being received.