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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (46%)
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Domains (25%)
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E-mail (21%)
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Cloud Services (8%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Niagara Falls |
Domains | |
 Caraguatatuba |
Hosting | |
 Deltona |
Hosting | |
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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THE IAC - Illegal Aliens Club
(@_illegalaliens) reported
@HGSupport WHEN ARE YOU GOING TO FIX THAT DAMN CHAT DISCONNECTION BECAUSE OF INACTIVITY?!?!??!? IT'S GETTING ON MY NERVES EVERY TIME AND YOU DON'T EVEN HAVE SOUND IN THE STUPID CHAT!!!
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Nichole Smaglick
(@MsBigFrog) reported
@NewfoldDigital Superb customer service?? Ha! @HGSupport changed my IP with NO permission, bad server settings and my site has been down for 5 days! No help. No accountability. Powerless reps have done nothing to fix what Hostgator has done.
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franklin veaux
(@franklinveaux) reported
Yeesh. I just accidentally stumbled across an enormous network of thousands of hacked Web sites, many of them hosted by @HostGator, that are being used to distribute macos.bundlore Mac malware and various bits of Windows malware. Working on a blog writeup. #infosec #infosecurity
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Robert Rappaport ST
(@SierraTechLLC) reported
Ever since EIG purchased @HostGator it seems @HGSupport no longer helps resellers. I have been a reseller on Hostgator since 2005, and always been able to call Tech Support, & they would assist me immediately. Now there telling me they can't assist, & need to hire Web Developer?
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Julie Kubiak
(@JulieKubiak) reported
@HGSupport 3rd week running & 3 out of my 6 websites are down. Every time I contact you to update the PHP version but something keeps rolling it back causing my sites to be unaccessible. AND THESE ARE JOOMLA SITES NOT WORDPRESS 😡 WTF is going on??? #support #business #PHP
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Unclemantis.btc
(@unclemantis) reported
@mrjwiley @SyAsteria @jamilbtc Requires a hub and a data storage backend. Okay. So hub is on AWS. And storage in on Hostgator. Is one goes down the whole thing goes down. Right?
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Mr. Not Her Dad
(@EyesOnNSFW) reported
@HGSupport is hostgator not working? I can only log in through my phone and not any bowser on any computer I own. Can't even get to a portal login page
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ᴋᴇɴ ʙᴇᴇʀ
(@kenbeer) reported
@HGSupport case #38325336 has been abandoned with the claim that you cannot reproduce the issue. Can we escalate this?
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Julie Kubiak
(@JulieKubiak) reported
@HGSupport You have totally annoyed me today. Been in front of my laptop since 10am dealing with issues; 1.5 hrs to fix an error, but the website is now down again. 1 site which has never had a problem, now has an error. At what point are you gonna take responsibility 😡 #PHP
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CryptoShields
(@cryptoShields) reported
@ICANN - Is there a way people can report Fraudulent Websites running NFT Scams and have them Shut Down ASAP? @Namecheap and @HostGator seems to be the 2 Favorite providers the Scammers go to.
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DK Design Studio
(@DKDesignStudio) reported
@HGSupport we have been trying to move a domain since the 19th. When we called support, they said it would happen today....6 days later. We called again, they said "You must continue to wait." What is up?
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Arunava Chowdhury
(@arunava_c) reported
@HostGator how about, instead of selling us $25 Malware protection, you pricks actually try to keep the servers you sell to your customer secure??
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Damián
(@damiancoar) reported
@HGSupport I have two sites down since 48 hours ago. In a shared windows hosting. I have contacted chat support three times. They escalated to admins but solution didn't came. Sites down should be priority for you. I will loose my business because of your laziness.
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screwtape
(@kanjuo) reported
@NewfoldDigital @HostGator I have been a loyal customer of Hostgator for 11 years, but its really been painful to watch the degradation of the levels of customer support over the period. I have been confounded by how your support team refuses to take responsibilty.
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THE IAC - Illegal Aliens Club
(@_illegalaliens) reported
@HGSupport Why are you lying? I have this problem since i made an account with you guys. 3 minutes and agent is gone. And then i have to wait for another one and to explain my problem again. FIX THIS!
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Bluehost
(@bluehost) reported
@mdabukozw @HGSupport @DreamHost Hello! Sinatra should work fine with Ruby, however, we recommend reaching our support team via phone at 888-401-4678 regarding this. Here are a few article that may be helpful to you: How to Set Up Sinatra on Bluehost | SoftArtisans & Ruby on Rails: Setup | Bluehost Support
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Learn & Be Curious Bias for Action Deliver Results
(@alfredo_tigolo) reported
@HGSupport @firefox @googlechrome resetting the router did not help either
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THE IAC - Illegal Aliens Club
(@_illegalaliens) reported
@HGSupport I'm not saying anything about agents, I can always get them and they are great. But your CHAT SYSTEM is a disaster. I am working and i can't always look at the chat and sometimes agents need more than 3 minutes and it gets disconnected! ITS NOT HELPFUL! PLEASE FIX THAT!
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Damián
(@damiancoar) reported
@HGSupport @HGSupport I have two sites down since 48 hours ago. In a shared windows hosting. I have contacted chat support three times. They escalated to admins but solution didn't came. Sites down should be priority for you. I will loose my business because of your laziness.
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Garrett
(@ReclaimMirth) reported
@HostGator Has it's databases randomly deleted, and then gets run around by support for 1 hour that thinks it is a DNS issue. Then has the audacity to charge me to restore it. HostGator support used to be so good.
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John Bunchanumbers
(@carmanavenue) reported
Third time in chat with @HostGator trying to get them to redirect my clients' domains. It's impressive how difficult they are, I'd have to try hard to be this bad at my job.
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HostGator Support
(@HGSupport) reported
@lokkalyandas @HostGator Hello there sorry to hear about your experience, we do pride our self in greet customer support. If there is a ticket that you could DM us with. We would be happy to help!
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Garrett
(@ReclaimMirth) reported
Use @HostGator if you want your website databases to disappear randomly one day and have support tell you that you are imagining things!!! This is the most outrageous experience I have had in my 13+ years of using you for my business!!!
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Garrett
(@ReclaimMirth) reported
@HostGator Update: a very helpful high tier support agent named Jed figured out the problem and was able to bring the database back. Thank you Jed I hope they give you a raise because you deserve it!!!
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Easy Mode Media
(@EasyModeMedia) reported
@HostGator is your support live chat having issues? or is it just me? I can't connect to an agent, just keeps trying to load...
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Jadeer Nandi
(@JadeerTK) reported
@BluehostIndia Your VPS is worse than a Hostgator Shared Hosting. Your customer support is even worse. I have contacted 26 times with your chat support in tha past 2 day. Still the issue is not fixed.
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CryptoShields
(@cryptoShields) reported
@ICANN @Namecheap @HostGator Great thank you. But in terms of reaction Speed, how can we make sure the Fraudulent Domains are shut down ASAP. Because 1 hr Running is enough to allow them getting away with thousands of dollars.
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Learn & Be Curious Bias for Action Deliver Results
(@alfredo_tigolo) reported
@HGSupport I've used @firefox @googlechrome and still cannot get to the login portal dashboard. I may resort to calling that 866-964-2867 number
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Muhammed Ashref
(@ashref_c) reported
@HostGator Waiting around 40 minutes for reply from your support at live chat
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Easy Mode Media
(@EasyModeMedia) reported
@HostGator is it just me or is your site down?