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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (28%)
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E-mail (24%)
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Cloud Services (24%)
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Domains (16%)
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Web Tools (8%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cravinhos |
Web Tools | |
 Dallas |
Hosting | |
 León de los Aldama |
Web Tools | |
| Zacatecas |
Domains | |
| Orizaba |
Cloud Services | |
| São Paulo |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Waters
(@AgileWaters) reported
Hey @HGSupport you guys ever return those tech support calls? Or do you just want to dupe the first timers into waiting an hour for a callback that was supposed to be 10 mins?
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Kieran
(@GrangeWeb) reported
Hostgator support basically fobbing me off with BS at the moment - extremely frustrating
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Toby David White 🇪🇺🇩🇪🇬🇧🇺🇦
(@tobyw7) reported
@HGSupport @eliffio 👋 I’m seeing the same problem. 192.185.145.24 is on a blocklist
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Malcom 🇺🇸
(@chakery) reported
I am beginning to think that hackers are targeting servers at @HostGator it seems like every other day a site is targeted with malware or some type of malicious activity. I can never talk to someone at a higher level to discuss. So what are the better hosting provider options?
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Okuyasu the Hand
(@OkuyasuStand) reported
@BronsonOQuinn @HGSupport Sorry. I didn’t see this till now. Says service maintenance. However, the non planned nature of it and the length of time probably says something blew up in their face
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Graham Talbot
(@turqnet) reported
@HGSupport @eliffio I am on the cusp of losing my biggest client because of this issue. Is this escalated up the chain at HG?
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Malcom 🇺🇸
(@chakery) reported
I have the ability to track my emails to see when they are read. Hostgator has read support request emails that I have submitted and still has failed to respond to those emails. Support chat is useless, and phone support is no better.
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Chanelle Washington
(@RadiantLiving_) reported
@SquarespaceHelp @HGSupport still need help with DNS records. Site not pointing correctly.
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Eliffio Rodríguez
(@eliffio) reported
@HGSupport Hello. Is someone actually working on this? It has been ONE WEEK you can't fix something as simple as delisting an IP from Hotmail's blacklist. Is that such a hard task for your whole support team?
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Eliffio Rodríguez
(@eliffio) reported
@turqnet @HGSupport Exactly. Really POOR service to clients that trusted their service and PAY for it.
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mattrixxg
(@mattrixxg) reported
@HGSupport How many times do we have to call or chat to get an issue resolved? Let’s see if you can help escalating and resolving. Case 44365764 opened 8 days ago. Mind you it was apparently escalated but who knows?
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E-International Relations
(@E_IR) reported
@HostGator – our Escalated Case # 44538363 has not been addressed in 52 hours leaving our service/server completely offline /inaccessible. Can you please chase this up as our 5+ million readers would like to access our website! thanks
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Sayem Ibn Kashem
(@SayemIbn) reported
@HGSupport Your affiliate support team is the worst! I emailed them 1 day ago and there is no replay yet! You are not fixing the issue.
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The Affiliate Watch
(@AffiliatesWatch) reported
@ImAnthonyDaniel As much as GoDaddy sucks, it's quite possible that HostGator sucks even more, they'd probably do the same thing or worse, get your site hacked and do nothing about it. Pick a better company, not ones pushed by affiliates or marketers.
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The Affiliate Watch
(@AffiliatesWatch) reported
@josephmwood Any savvy WordPress guru would definitely tell you to stay far, far away from HostGator. They are horrible. If not long contracts, expect malware, downtime and minimal service. Don't listen to any affiliates or paid marketers. They just want commission. Buyer beware and be smart.
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Christopher Meek
(@clameek) reported
@HostGator what's happening with chat customer support? The last three days, I login, select chat, the window opens, and says that I will be connected with an agent within 5 minutes. Nothing changes for several minute after - 10, 15, 30 minutes.
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Malcom 🇺🇸
(@chakery) reported
I have been a @HostGator customer for 16 years and rarely need customer support. Lately, when I have needed tech support, I have been severely disappointed not only in response times but the level of support. The CSRs appear to lack basic comprehension of how hosting works.
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Anna Donald
(@Annadonald1812) reported
@eliffio @HGSupport Sometimes the support team is really frustrating, I had similar issue but it was later rectified by @hephaestuslock, I think you should hit him up on Instagram
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Ricardo dos Santos
(@Ricardo61333043) reported
@HGSupport I deactivated the coming soon button and my website is only opening on mobile and not on pc and tablet, can anyone help me?
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mattrixxg
(@mattrixxg) reported
@HGSupport the WORST technical support ever. When you call them they disconnect and when you chat they give you the same run around. They opened a case 8 days ago and still no resolution. Probably contacted them 5 different times. Complete incompetence and aggravation.
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Mike Mangold
(@MikeMangold17) reported
@HostGator I have been waiting for 5 days for an admin to delete a pending transfer. What a joke of a company 5 days!! No Email because I can't change name servers because of a pending transfer. I never received the acknowledged!!!! Admin do your job and fix the issue
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E-International Relations
(@E_IR) reported
@hgsupport our Escalated Case # 44538363 has not been addressed in 52 hours leaving our service/server completely offline /inaccessible. Can you please chase this up - with thanks
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Lance Finlinson
(@lancefinlinson) reported
Been working with @HostGator for days trying to fix a ssl problem. Very frustrating
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Malcom 🇺🇸
(@chakery) reported
It also appears that HostGator's servers are prone to and targeted with Malware. I miss the days when their support was based out of the US in Texas and Florida. If they are cutting corners on the support, I can't imagine how they are when it comes to server security.
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Rick Waters
(@AgileWaters) reported
@HGSupport Well, maybe live up to the "we'll call you back in 9 minutes" or say something that's more truthful, like "If you stay on the line you will get support in X minutes. Otherwise feel free to think we will call you back, but we won't."
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Chad
(@RealChadSummers) reported
@HGSupport Good Morning, I’m having issues uploading files through my FTP and was running into issues uploading through the file manager but that seems to be working now. This is something that I run into with your server multiple times per month. It tells me that disk is full
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CaptivateHospitality
(@CaptivateHosp) reported
@HostGator our server appears to be down again!
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Seriously, WTF!?
(@BolingWeinbaum) reported
@yourlocalcinema @HGSupport Was your issue resolved? I'm looking for a new host, but it seems like ALL of them are having issues constantly. Do you recommend this hosting service?
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Malcom 🇺🇸
(@chakery) reported
For example. The CSR told me that the DNS was not pointing to HostGator when in fact, the "A Record" was pointing to HG's IP address. This was not a one-time issue, as I have had to reach out for the same issue at least 5 times already for the same issue.
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Sebi
(@Seabass1998_) reported
Hostgator temporarily suspended my website because I didn't verify my damn email address in 15 days. Didn't know I was supposed to do that since your emails show up in my spam folder.