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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (26%)
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Domains (23%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lima |
Domains | |
 San José |
Hosting | |
 Votorantim |
||
 Sydney |
Hosting | |
| Salto |
||
 Chía |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Eisses
(@robeisses) reported
@HGSupport and @HostGator ... when you say respond 24-48hrs. it would be nice to actually do it. #FAIL #support
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MK - WordPress Nomad
(@mgaak1dev) reported
@webhoststartups Server response time is very poor for hostgator, I have used hosgator too for years.
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Dilo en Inglés
(@Diloeningles) reported
@NosnasMarketing @HostGator @HGSupport We're currently having the same issue. I was signed in and suddenly it gave me a database error!🙈 Having a chat with customer service right now
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Debra White Hughes
(@debra_w_hughes) reported
@HGSupport @HGSupport your support really is hopeless. Have been in chat over 30 minutes now and have been given a link to irrelevant info. 30 minutes wasted. What happened to yr previous intelligent & helpful support team?
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport And what's up with the email? It's not working either. You really REALLY need to get it together!
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HostGator Support
(@HGSupport) reported
@Yamaha_FZ09 Hello Yamaha, Hostgator does not sell our customers data. We're sorry to hear you're having issues with load time, please send us a DM and we'll be happy to help you with getting to the bottom of this.
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¯\_(ツ)_/¯
(@Eight261) reported
@HostGator is cpanel has been down for some time now. Any update??? #hostgator #cpanel
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XYUandBeyond
(@daehder) reported
@HGSupport I've been trying to reach you since yesterday. I got an email saying my domain expired on the 22/3 but there was no invoice in my account to pay now my site is down HELP
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Nosnas Marketing
(@NosnasMarketing) reported
Update: @HGSupport addressed my concerns and under 15 minutes, domains are active. Sucks that it took longer than expected.
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Charaf
(@charafmrah) reported
I left Hostgator for good. I had a great experience with them overall, but as soon as I wanted to leave, their support was terrible. They kept wasting my time by trying to convince me to stay even though I told them no explicitly and that I was busy.
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Angela Boulle
(@boulle_ang) reported
@HGSupport Please assist, beyond desperate. Our website has been down for 4 (!!!) days. Our developer has contacted support every 3 hours since Tues and our backup folders still not uploaded. We are losing business plus massive reputational damage. Our ticket number is 39332050.
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XYUandBeyond
(@daehder) reported
@HostGator got an email my domain expired 22/3 trying to reach support to pay since early yesterday no response and no chat working. No invoice in my account to pay for domain HELP
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Digital Entrepreneur
(@milanko_katic) reported
Of course, you need to be careful with howyou present your HostGator offer, as freelancing platforms won't look always look too kindly at your UPSELLS. I've got several hundred referrals over 3 years and never had issues. You just need to be SMART about it.
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MK - WordPress Nomad
(@mgaak1dev) reported
@webhoststartups I rate hostgator as one of the worst webhost.
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bernieborges
(@bernieborges) reported
Hey @HGSupport I've been trying to resolve an issue since last Friday. No response from cases-support email. I've spoken with 4 agents. No resolution yet. What's it gonna take to resolve my issue? #custserv #customerservice #CX
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport Chat has never worked for me.
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Feroz Khan
(@zoomnclick) reported
@HostGator @HGSupport why is my email constantly down. This is the 3rd time in less than 3 months!! I am not paying for your server teams to try and discover what the problem is AFTER I report the issue. Where are your proactive monitoring measures??
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Robert Fisher
(@RFPhotog) reported
Ready to shitcan @bluehost for my site hosting (Wordpress). Used HostGator previously. Anyone got any good recommendations for #Wordpress hosting that offer passable tech support?
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Sonia Hughes
(@soniasez2u) reported
@HostGator @HGSupport I can't believe how TERRIBLE your customer support is! I have been trying for days to get help and spent a long time on the phone only to be "disconnected". How can I get a LIVE PERSON to help with my DOWN WEBSITE!?
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Mrs. Jones
(@antarctopod) reported
@HGSupport The chat support isn't working for me. It just "spins" This has been happening since yesterday.
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Nosnas Marketing
(@NosnasMarketing) reported
Is @HostGator down? I can't access my site, Lost wordpress updates completely. Such a pain. Is there a scheduled outage? @HGSupport
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Yamaha_FZ09
(@Yamaha_FZ09) reported
@HostGator is absolutely awful. Slowest webpage loading times, completely garbage hosting, their interface is not intuitive, and worst of all they sold my data and now I get 20 some spam calls a day. Eat my ***
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Onwuka Tochukwu
(@Tochicreatesart) reported
from
Abuja, Federal Capital Territory
@HostGator has the best customer service and Tech Support. Resolved my wp-admin problem and were pretty nice. #wordpresswebsite #HOSTING #techie
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Rifat Ahmed
(@Rifat5670) reported
Dear @HostGator Day 1: Support says they'll fix it D2: They disable plugins, screws up my site. I spend the whole day fixing it D3: They tell me to upgrade to a costlier package, which I knew was unnecessary D4: I go to a friend. He fixes it in literally 40s Hire competent staff
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Feroz Khan
(@zoomnclick) reported
@HGSupport it's not and it hasn't been an individual customer issue. If you look at all the previous instances, it's been EXIM server issues on your side
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Feroz Khan
(@zoomnclick) reported
@HGSupport Fourth outage in a week. Each support ticket I raise takes an average of 30 mins for me to get a resolution for the same issue each time. I'm done. Please let me know which team is responsible for account refunds
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Héctor Mainar
(@hectormainar) reported
@HGSupport Yes, but it is not available for reseller accounts. Confirmed in two different conversations with your support team that they are not able to install it, and that I would have to wait until your official upgrade for those servers, with no estimated time.
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Odiaka Emmanuel
(@THRIBREED) reported
SOLUTION Wait! I've got a solution to your problem. Changing your hosting company to a reliable one will save you from this mess. I can recommend some fantastic hosting companies for you (Hostgator, Interserver,.e.t.c.)
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Everett Bailey
(@QtipBailey) reported
@HGSupport What's the status of Ticket number 39295338? ALL my email accounts are still failing login. Is it just me or is there a known issue?
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport What in the world have you all done?! Remember, support is 24/7 and I just called to get tech support and you're only open M-F, from 8-5? Are you kidding me?