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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (26%)
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Hosting (26%)
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Cloud Services (20%)
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Domains (18%)
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Web Tools (10%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arlington Heights |
Hosting | |
 Cuauhtémoc |
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 Londrina |
Domains | |
| Atlanta |
Hosting | |
| Santiago de Querétaro |
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| Chihuahua |
Web Tools |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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HostGator Support
(@HGSupport) reported
@Yamaha_FZ09 Hello Yamaha, Hostgator does not sell our customers data. We're sorry to hear you're having issues with load time, please send us a DM and we'll be happy to help you with getting to the bottom of this.
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Odiaka Emmanuel
(@THRIBREED) reported
SOLUTION Wait! I've got a solution to your problem. Changing your hosting company to a reliable one will save you from this mess. I can recommend some fantastic hosting companies for you (Hostgator, Interserver,.e.t.c.)
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Dilo en Inglés
(@Diloeningles) reported
@NosnasMarketing Our issue also just magically fix itself. Hostgator said they didn't have any reports either. We're keeping our fingers crossed that it doesn't happen again.
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Héctor Mainar
(@hectormainar) reported
@HGSupport Yes, but it is not available for reseller accounts. Confirmed in two different conversations with your support team that they are not able to install it, and that I would have to wait until your official upgrade for those servers, with no estimated time.
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport Chat has never worked for me.
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport And what's up with the email? It's not working either. You really REALLY need to get it together!
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MK - WordPress Nomad
(@mgaak1dev) reported
@webhoststartups I rate hostgator as one of the worst webhost.
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Yamaha_FZ09
(@Yamaha_FZ09) reported
@HostGator is absolutely awful. Slowest webpage loading times, completely garbage hosting, their interface is not intuitive, and worst of all they sold my data and now I get 20 some spam calls a day. Eat my ***
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport What in the world have you all done?! Remember, support is 24/7 and I just called to get tech support and you're only open M-F, from 8-5? Are you kidding me?
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Feroz Khan
(@zoomnclick) reported
@HostGator @HGSupport why is my email constantly down. This is the 3rd time in less than 3 months!! I am not paying for your server teams to try and discover what the problem is AFTER I report the issue. Where are your proactive monitoring measures??
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¯\_(ツ)_/¯
(@Eight261) reported
@HostGator is cpanel has been down for some time now. Any update??? #hostgator #cpanel
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MK - WordPress Nomad
(@mgaak1dev) reported
@webhoststartups Server response time is very poor for hostgator, I have used hosgator too for years.
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Robert Fisher
(@RFPhotog) reported
Ready to shitcan @bluehost for my site hosting (Wordpress). Used HostGator previously. Anyone got any good recommendations for #Wordpress hosting that offer passable tech support?
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Rifat Ahmed
(@Rifat5670) reported
Dear @HostGator Day 1: Support says they'll fix it D2: They disable plugins, screws up my site. I spend the whole day fixing it D3: They tell me to upgrade to a costlier package, which I knew was unnecessary D4: I go to a friend. He fixes it in literally 40s Hire competent staff
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Nosnas Marketing
(@NosnasMarketing) reported
@HostGator @Diloeningles There was one yesterday for us and clients site. What's disturbing is that Hostgator denies it. Not a good thing for us. Just believe us. Support checked site to confirm outage, but site was already back online and working. Like they did not believe what I had encountered.
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Feroz Khan
(@zoomnclick) reported
@HGSupport Fourth outage in a week. Each support ticket I raise takes an average of 30 mins for me to get a resolution for the same issue each time. I'm done. Please let me know which team is responsible for account refunds
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Kiwami Livingston
(@kiwami) reported
Dear @HostGator your customer service rep is playing silent in hopes that I'll hang up lol .. c'mon guys
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XYUandBeyond
(@daehder) reported
@HostGator got an email my domain expired 22/3 trying to reach support to pay since early yesterday no response and no chat working. No invoice in my account to pay for domain HELP
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bernieborges
(@bernieborges) reported
Hey @HGSupport I've been trying to resolve an issue since last Friday. No response from cases-support email. I've spoken with 4 agents. No resolution yet. What's it gonna take to resolve my issue? #custserv #customerservice #CX
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Angela Boulle
(@boulle_ang) reported
@HGSupport Please assist, beyond desperate. Our website has been down for 4 (!!!) days. Our developer has contacted support every 3 hours since Tues and our backup folders still not uploaded. We are losing business plus massive reputational damage. Our ticket number is 39332050.
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HostGator India
(@hostgatorindia) reported
@busyrabbit_ @HGSupport @HostGator (2/2) The website is resolving but there are some coding issues that need to be checked with your developer. Our team has updated your case ID 39787417 with these details. Please get in touch with them if you have any more queries.
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Debra White Hughes
(@debra_w_hughes) reported
@HGSupport @HGSupport your support really is hopeless. Have been in chat over 30 minutes now and have been given a link to irrelevant info. 30 minutes wasted. What happened to yr previous intelligent & helpful support team?
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Feroz Khan
(@zoomnclick) reported
@HGSupport it's not and it hasn't been an individual customer issue. If you look at all the previous instances, it's been EXIM server issues on your side
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devourer snowbank
(@devoursnowbank) reported
@HostGator what is the issue with pages you host & your servers being so shockingly slow #snailweb #hosting
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Mrs. Jones
(@antarctopod) reported
@HGSupport The chat support isn't working for me. It just "spins" This has been happening since yesterday.
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Sonia Hughes
(@soniasez2u) reported
@HostGator @HGSupport I can't believe how TERRIBLE your customer support is! I have been trying for days to get help and spent a long time on the phone only to be "disconnected". How can I get a LIVE PERSON to help with my DOWN WEBSITE!?
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Once Upon A Time ...
(@storyexperiment) reported
@CodeGuard I’m so frustrated with your service. My website isn’t backing up and the reason is to request a CODEGUARD resource sync for your support But there is no way to talk to you because it’s through Hostgator
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XYUandBeyond
(@daehder) reported
@HGSupport I've been trying to reach you since yesterday. I got an email saying my domain expired on the 22/3 but there was no invoice in my account to pay now my site is down HELP
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Dilo en Inglés
(@Diloeningles) reported
@NosnasMarketing @HostGator @HGSupport We're currently having the same issue. I was signed in and suddenly it gave me a database error!🙈 Having a chat with customer service right now
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Nosnas Marketing
(@NosnasMarketing) reported
Is @HostGator down? I can't access my site, Lost wordpress updates completely. Such a pain. Is there a scheduled outage? @HGSupport