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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (23%)
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Domains (19%)
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Cloud Services (6%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains | |
 San José |
Hosting | |
 Votorantim |
||
 Sydney |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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biggeekemporium
(@biggeekemporium) reported
The Emporium is down..Hosting is working on a fix... Looking for better hosting suggestions. Currently on hostgator.
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Ardent Partners
(@ardentpartners) reported
@HGSupport @HostGator we are a loyal 14-yr. customer. Your support team mistakenly canceled our account based on a chat conversation. We did not get the notice and had to open a new account. Sites are down many days. Calls have gotten us nowhere. Can you pls help? case #46216852
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Jan Miklaszewicz
(@JanMiklaszewicz) reported
@LucyChalice I had a site running Wordpress with HostGator. No problems with it, but the site maintenance (security, updates etc.) can be a pain. Didn't renew after a year, just went free with Google Blogger. Very easy to use. Only downside is it's not much good for e-commerce.
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Kenneth Erwin Engelhardt
(@OnionfarmsMedia) reported
There have been issues with the website on and off all night. It has been on the server end with HostGator. If it is down again, I will resolve it when I get home from work this afternoon. Thank you.
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Sherif Al-Samman
(@sherifAlSamman) reported
@HGSupport service down again and again
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Midvana Technologies
(@MidvanaGroup) reported
@HostGator 007 Linux server is not working. still our most of the sites are down and facing the problems. if you couldn't solve the issue than return our money back. and your customer care are making people's fool.. Very Bad Experience :( #Hostgator #Badhostgator #hostissue
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Ko₿ra
(@KobraDynasty) reported
@HGSupport @HostGator how long does it normally take to push through an "escalated" support ticket for dedicated server clients? My support escalation ticket #46186569 has been open for 3 DAYS and I have to yet hear from an admin!
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Robb Alexander
(@soccerra) reported
@HostGator Id like to know in what world you feel that a now going on 8 hour outage is not considered "patient" as well.. I would also like to know in what world you consider a 24-48 hour response time to anything beyond the previous statement is considered "support".
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Kevin N
(@JunkieJiujitsu) reported
Here we are again with #hostgator and their horrible tech support, down for 24 hours and simply need a competent tech to reboot the server. :( I've had servers for 20+ years, this company is by far the worst.
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Michael Joshua
(@MichaelLJoshua) reported
@HostGator your support services is not helpful. My sites go down and. I response in the chat for over 15 minutes. I don’t know why I am still with you. Repeated issues
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Kevin N
(@JunkieJiujitsu) reported
@HostGator Sent... I've tried contacting support case-support, etc... your overseas people try to help, but say all they can do is update tickets, the escalated support is non-existent.
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moses kinuthia
(@moseskinuthia18) reported
@HostGator A simple refund and you keep shifting goals I would highly advise people to pay with prepaid debit so as to avoid your poor support game
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Antonio M.
(@antmonda) reported
@HGSupport The only big problem with their service is support, the server goes down on a Sunday and there is no one to help you until Monday at 10 am. "error establishing a database connection" 😡
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Kevin N
(@JunkieJiujitsu) reported
@HostGator What is going on over there, my server has been down since Saturday, is this how you treat your customers that have been with you for about 10 years? Lately, it's like support is non -existent? #hostgator
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HostGator Support
(@HGSupport) reported
@autobics @HostGator Hello, we are sorry for the inconvenience caused to you. If you are facing any outstanding issues, send us a DM with the domain name and the ticket number so we can look into it?
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Antonio M.
(@antmonda) reported
@HGSupport Hello, thanks for answering, but I have the service in hostgator Chile and it says that the support hours are from Monday at 10 AM, if you can help me that would be great.
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Robb Alexander
(@soccerra) reported
@HostGator Your idea of prioritized and my idea of prioritized are two different things. Why am I not able to be provided live support with this issue. Your frontline tech support are not able to do anything beyond "restart" and "fill out support ticket" both things that any user is able
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Indra
(@IndraAppala) reported
@HostGator today you lost a long time loyal customer due to lack of words how can I put it hmmmm.. yeah idiots who could not lift restrictions on my blog!! @HGSupport learn how to respect your loyal customers!! And email from escalated support with 20% discount is useless!!
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blendin indore
(@BlendinIndore) reported
@hostgatorindia @HGSupport Yes I have registered the complaint & received the case I’d just 2 days back but issues we are facing is 1 month old my case id : 46159967 , pls look into it & proceed with refund process as your services & solution don’t even last more than a hour properly & frustrating support
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Robb Alexander
(@soccerra) reported
@HostGator If any of my contacts are reading this and you have websites. Do not use HostGator. Literally the worst support/hosting company on the market today. #FriendsDontLetFriendsUseHostGator
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Julie King
(@KingRockLaw) reported
@HGSupport help! All of my sites are down AGAIN. This is happening at.least once a day and making it impossible for me run my businesses and local organizations.
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Kenneth Erwin Engelhardt
(@OnionfarmsMedia) reported
Update the problem is with the SQL server. HostGator is working on this and should be resolved permanently within 24 hours.
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Queen Simone 👸🏾
(@SimoneSavageX) reported
@BrattyBlkDomme I use HostGator. I have it on my todo list to call them. I have other sites with them and have never had this issue. Im gonna call them now
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Band Bajaate Raho (BBR)
(@BandBajaateRaho) reported
@BlendinIndore @HostGator Please look into this issue.. #bandBajaateRaho
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vrishal
(@vrish71) reported
@HGSupport very frustrated with Hostgator support. It’s been 72 hrs and 4 calls each lasting more than an hour with support team to reactivate the SSL certificate of my website that is hosted by hostgator. They are having issues and cannot resolve.
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Antonio M.
(@antmonda) reported
@HostGator The only big problem with their service is support, the server goes down on a Sunday and there is no one to help you until Monday at 10 am. 😡
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Leisurely Drives
(@leisurelydrives) reported
@HGSupport @HostGator Your support services are not very helpful. My CODEGUARD has been showing error messages ever since I subscribed. Escalated cases do not help even after 6 days?
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Kevin N
(@JunkieJiujitsu) reported
@hostgator, Does anyone out there have email addresses for the CEO, COO, etc of #hostgator, I can't reach anyone over there. The overseas tech support says they have no way of reaching anyone.
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Mia
(@tcan1337) reported
Dear @HGSupport It's still not true. Stop pushing the same lie to the customer. IF A WORDPRESS CARE OR RESPONSE CUSTOMER IS COMPROMISED THEY DO NOT HAVE TO PAY ANYTHING ADDITIONAL FOR THEIR CLEANING. Feel free to reach out if you need that louder.
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vrishal
(@vrish71) reported
@HGSupport DM sent two days back, no response yet nor resolution. No person to talk from admin team. Support team is unable to resolve. Many calls and more than 8 hours spend with support team yet website is not working due to lack of SSL certificate. Paid for certificate.