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Hostgator status: hosting issues and outage reports

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Full Outage Map

HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

  • 42% Hosting (42%)
  • 28% Cloud Services (28%)
  • 14% Domains (14%)
  • 12% E-mail (12%)
  • 5% Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

CityProblem TypeReport Time
São Paulo Hosting 17 hours ago
Pachuca de Soto Domains 19 hours ago
Goiânia Hosting 4 days ago
Milford E-mail 7 days ago
Ciudad Jardín Web Tools 10 days ago
Araguari Cloud Services 17 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Pls we urgently need escalation to a senior en

  • AlexVibeCode
    Alex | Vibe Coder (@AlexVibeCode) reported

    @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

  • KarenLakeman
    Karen Lakeman (@KarenLakeman) reported

    @hostgator bad customer service again!

  • BlockNewsMedia2
    Block News Media Global 🌞 ಠ_ಠ (@BlockNewsMedia2) reported

    FFS @HostGator - hold for 25+min tech support line?

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    @HGSupport @HostGator still no follow up and telling me to wait until server is enabled then they will proceed with migration and the worst part is there is no Estimate time when will that happen Currently i got the same answer for 6 days repeatedly

  • chikipollo08
    Eduardo Morales (@chikipollo08) reported

    @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    It's been 12 days now since my server gone down @HGSupport @HostGator no reply to the DM nor follow up mail for existing tickets and telling us our case in priority list and wait for infinite time without any estimate time #hostgatordown

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @ZennieAbraham62 @HostGator Thank you for the outreach. Support can assist with WP installs, login or admin access issues, installing, plugin and theme activation, plugin and theme errors conflicts and more. For other WP concerns beyond our scope try Pro Design Live subscriptions for personalized guidance.

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @HostGator @HGSupport Today makes six days without access to my server and three revenue generating sites. No new sales, no access to email will lead to customer (revenue) loss. Zero updates and appears no progress being made. The class-action law firms are circling. Complete incompetence on display.

  • yourwebcoders
    Vrajesh Parekh (@yourwebcoders) reported

    @HGSupport @HostGator We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains had malware, but instead of suspending that particular domain, they shut down the whole server, and now more than 50 sites are held hostage,

  • SetraHost
    SetraHost (@SetraHost) reported

    Thinking about leaving Bluehost, HostGator, or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting at lower prices. Feel free to reach out if you have any questions and we're here to help!

  • francojosephsd
    Joseph Franco (@francojosephsd) reported

    @HGSupport @DanMicovic @HostGator There is no service in my VPS since monda. One whole work week lost.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @viva_trista @HostGator Please be aware that you will be receiving an email from escalated support outlining your path forward. Once you receive that email, please respond as soon as possible.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    Hey @HGSupport @HostGator I am waiting for someone to respond to my presents in the help cue in my server. 10 minutes and counting.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    @HGSupport WTF is going on?

  • rickkapur
    Rick Kapur (@rickkapur) reported

    @HGSupport trying to get second level escalation for critical email issues for 3 days. Two chats and 2 phone calls, and 5-6 hours invested but no line of sight to resolution or 2nd level support. Very disappointing

  • laurustravel
    Laurus Travel (@laurustravel) reported

    @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

  • KarenLakeman
    Karen Lakeman (@KarenLakeman) reported

    terrible #CustomerService from @HGSupport today! @HostGator #CaveatEmptor if this organisation crashes your website they will blame you! #TheCustomerIsAlwaysWrong

  • SirCharlesCary
    Sir Charles Cary (@SirCharlesCary) reported

    @HostGator @NewfoldDigital The overarching point is after 15 years and me choosing multiple years of service from you why is it that you simply cannot prorate the refund on unused time?

  • francojosephsd
    Joseph Franco (@francojosephsd) reported

    @HGSupport When will you correct the VPS service? 96 hour is way out of good service.

  • yourwebcoders
    Vrajesh Parekh (@yourwebcoders) reported

    @HGSupport @HostGator And even after deleting and cleaning everything on 29th Jul, they are not even replying to the email, and their support is unable to do anything, just playing from pillar to post (senior tier 1, higher admin, level 2 and whatnot). I am extremely disappointed and want to migrate,

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @HostGator @HGSupport are hiding today...even escalated support is not responding...perhaps they finally gave up.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @Gabbybooks82 @HostGator We understand the seriousness of this situation and want to support you promptly. Please respond to us in the DM so we can provide a verification token and share more information to help resolve this.

  • HostGator
    HostGator (@HostGator) reported

    @darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.

  • aafc795
    Joe Moore (@aafc795) reported

    @cybernaira I had HostGator (the one I mentioned earlier with the Blue and Yellow colors) and Namecheap 9 years ago, and HG's follow up is excellent. They sent me emails to make sure everything was in order and if I needed any help. The dumb thing is, I never did anything with the Website.

  • mkrndmane
    Makarand Mane | Organising #WCAsia 2026 (@mkrndmane) reported

    @HGSupport I asked your support agent to create a ticket for 4 times. Then she created it. Provide an easy option to create support ticket instead of a chat option

  • HADESNYC
    HADESNYC®️ (@HADESNYC) reported

    Absolutely unacceptable @HGSupport @HostGator doesn't even let the customers know when there are server issues.

  • yourwebcoders
    Vrajesh Parekh (@yourwebcoders) reported

    @HostGator @ValeriaGadioli @HostGatorBrasil We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains was infected with malware. Instead of suspending that particular domain, they shut down the whole server. For the past 7 days, more than 50 sites are held hostage