Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (39%)
• Cloud Services (29%)
• E-mail (15%)
• Domains (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
Milford	E-mail	13 hours ago
Ciudad Jardín	Web Tools	3 days ago
Araguari	Cloud Services	10 days ago
Bogotá	Hosting	10 days ago
Bogotá	Cloud Services	11 days ago
Sorocaba	Hosting	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 2 minutes ago

  And then @hostgator does this thing where they pretend to fix the problem, @newfoldDigital- but they send you to a tech person who can’t fix it I spent hours on the phone — something about optimizing the site. Clearly … not the answer. Let’s not forget when the tech people pick up the phone to clock in and ignore you for an hour… who the heck runs Newfold Digital

• 
  Maxitrol 🏝️✈️🥥 (@maxitrol_404) reported 2 minutes ago

  @NamecheapCEO Keep prices low! I switched to Namecheap from Hostgator because you are 3x cheaper at least. Also your support is great, don't replace it with AI

• 
  JK’s Case History (@KenMediated) reported 3 minutes ago

  What’s wrong with HostGator? I need to contact my doctor but HostGator just gives me the runaround. Anyone have similar problems?

• 
  Daniel Micovic (@DanMicovic) reported 4 minutes ago

  @HGSupport @HostGator received an email from "escalated support" that my ticket has been closed, but nothing has been done to bring my server and sites back. Please advise: The case # ACOM-3384 you are responding to has been closed.

• 
  HostGator Support (@HGSupport) reported 4 minutes ago

  @DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 12 minutes ago

  @HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

• 
  Eder (@Eder55164219) reported 12 minutes ago

  @HostGator That's the problem, there's no way to contact them. send DM with case number

• 
  Joe Youngblood - SEO, Futurology, AI, Marketing (@YoungbloodJoe) reported 14 minutes ago

  We have a client hosted by @HostGator's shared hosting system and has been for around 20-years or so. They've hit the limit of 'inodes' on the highest shared hosting plan so were forced to upgrade either by leaving Host Gator or going to a VPS. After a discussion with Host Gator they decided to take a discounted offer and switch to an HG hosted VPS server, HG graciously tossed in free migration from the shared hosting to VPS for a smooth transition. It has been a nightmare since. The website's images are almost all no longer displaying. Host Gator's "migration" team is in India and has screwed up the migration twice now all while a USA based sales person keeps assuring our client that things are going to be fixed asap and it should be done any minute. At one point they took up ALL of the storage space on the VPS for this one site to be moved over. Then they were silent for a full 24-hours before sending a disclaimer and asking permission to delete the data on the VPS server. We are 5 full days into this ordeal without a successful server migration and client is now in a full blown panic. They decided to keep ads running, etc... after being told it would be done in less than 24-hours. They paid for a full year of this hosting up front saying HG's support had improved in recent years and are now getting completely wrecked. Client is worried they might accidentally delete the website or other websites they had built on the shared hosting (which they are keeping). GoDaddy often gets numerous (and extremely valid) complaints about being the worst hosting solution, but all of @NewfoldDigital is right behind them.

• 
  Kishor K Sukumar (@kishorksukumar) reported 15 minutes ago

  @HGSupport @HostGator still no follow up and telling me to wait until server is enabled then they will proceed with migration and the worst part is there is no Estimate time when will that happen Currently i got the same answer for 6 days repeatedly

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 19 minutes ago

  @HGSupport @NewfoldDigital I have emails from HostGator going back to 2010. I can show you many times HostGator Admins have done yeoman work in coding. I learned a lot from them. That should be your model, not this frankly lazy approach that HG has adopted. Make some coin and help your customers.

• 
  Shailesh Patel (@Shaileshhp46) reported 23 minutes ago

  @BigRock after Hostgator migrated to Bigrock, pathetic service. Support numbers never works. No service support. Many glitches. Should not take responsibility which you can not deliver

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 26 minutes ago

  @HostGator Pls, I can't see you solving this problem, it happened 3weeks ago, and you asked us to pay thousands of dollars and we paid. Now you are engaging us with tete talks that will certainly go no where, delay tactics so the money will expire without serving it's purpose

• 
  reisz (@Reisz_) reported 27 minutes ago

  @omouradobrasil @HostGator o meu chat simplesmente caiu :) 503 Service Unavailable No server is available to handle this request.

• 
  Dayna | Startups & Growth | #AI (@dayna12121) reported 27 minutes ago

  @voytekbereza @HostGator Support quality matters just as much as uptime and pricing. Hoping this gets addressed quickly. Would appreciate an update from the team soon.

• 
  Greg Saysso 🇨🇦🇺🇦🇵🇸 (@gregsaysso) reported 30 minutes ago

  @HostGator @juanluis_JLP Yes, you've been experiencing widespread outages for almost two weeks now. Don't lie to this customer.

• 
  Stella DiMarco (@Stelladmarco) reported 31 minutes ago

  @HostGator - their support staff has repeatedly displayed minimal to zero knowledge and are not much more than phone answering clerks. Numerous times we've been given false and varying info. as for the reason for issues #badwebhosting

• 
  Karen Lakeman (@KarenLakeman) reported 32 minutes ago

  terrible #CustomerService from @HGSupport today! @HostGator #CaveatEmptor if this organisation crashes your website they will blame you! #TheCustomerIsAlwaysWrong

• 
  Alex | Vibe Coder (@AlexVibeCode) reported 33 minutes ago

  @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 34 minutes ago

  Hey @HGSupport Jyothi is an admin who tries to trick me rather than help me. You need to take him off work duty because he's not helping people.

• 
  Sir Charles Cary (@SirCharlesCary) reported 36 minutes ago

  @HostGator @NewfoldDigital The overarching point is after 15 years and me choosing multiple years of service from you why is it that you simply cannot prorate the refund on unused time?

• 
  Vrajesh Parekh (@yourwebcoders) reported 40 minutes ago

  @HostGator @ValeriaGadioli @HostGatorBrasil We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains was infected with malware. Instead of suspending that particular domain, they shut down the whole server. For the past 7 days, more than 50 sites are held hostage

• 
  Sleak (@Sleaklight) reported 40 minutes ago

  Any we host recommendations? @hostgator now is going to limit how many email boxes we have and I want to jump ship. I only use it for email anyway as the sites there all got hacked and got no help from support.

• 
  Dustin (@DPRea) reported 42 minutes ago

  At 21 I started a web hosting company for under $500. - rented a server from HostGator - studied their "get your first 1,000 customers" ebook like scripture - pitched people in forums Shocker: nobody wanted web hosting from a college kid. So I changed the offer. I started selling websites instead. New website owners have the problem of "Where do I host this?" I would bundle the hosting as part of the website build in exchange for putting their credit card on file for next year. I didn't realize it at the time, but this is when I learned about the 'Front Doors' and 'Back Doors'. It's easy to fool yourself when researching a business or competitor when all you can see is their 'Front Door'. The offer on your competitor's website may look too good to be true and you may wonder how can they possibly do that? They have a 'Back Door' offer that must offset it and then some. You usually can't see it from the outside.

• 
  Geetha Prabhu (Workflexi) (@geetu11) reported 49 minutes ago

  @BigRock @hostgatorindia Can someone call me on my registered mobile no. pls? Every week our emails are down and your team takes one whole day to rectify the problem. When it was hostgator, we never faced this issue. What is that you guys are doing differently that we have to suffer every week!!??

• 
  DN (@danielnardicio) reported 50 minutes ago

  When looking to replace the dreadful @GoDaddy @GoDaddyHelp with a better company with better customer service, try out Bluehost SiteGround DreamHost HostGator HostPapa InMotion Hosting. You dont have to accept terrible customer service.

• 
  Zombyboy (@zombyboy) reported 56 minutes ago

  @DanMicovic @HostGator Not a single email has been sent to me since last week to let me know what is going on. For me, it's been two days (2 chat sessions and 3 phone calls at various times). The only email I received was last week telling me that our server had been patched and I didn't need to take any action. Then, a few days later, I woke up to our sales guys and editors asking why all of our sites are down. Tomorrow I will be looking at migration options.

• 
  Murder by Gaslight. (@GaslightMurder) reported 56 minutes ago

  @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

• 
  Tawheed (@tawheedsofia) reported 57 minutes ago

  @BigRock one of the worst companies every -friends be careful - they dont ifnrom u anything - they migrated me from hostgator then blackmailed me into taking expensive VPS server and then now emailed me to change name servers - did it - BOOM full crash !!!!!

• 
  Kudehinbu Oluwaponle (@koluwaponle) reported 57 minutes ago

  @HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use

• 
  Neumie Awards (@NeumieAwards) reported 58 minutes ago

  @HostGator I'm a reseller and all my customers' sites are STILL DOWN and where is the fix???