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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (30%)
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E-mail (23%)
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Cloud Services (19%)
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Domains (19%)
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Web Tools (9%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Luziânia |
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| Cascavel |
Hosting | |
| Curitiba |
Hosting | |
 Shirley |
Domains | |
| Araras |
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 Cochin |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Kavita | Digital Marketer | Freelancer India
(@DigitalKavita) reported
@HGSupport @hostgatorindia facing some malware issue on our website & trying to communicate. No one giving the right resolution frm ur team of exec.Can anyone from HG connect and close the matter asap.facing critical issue.explained issue to 2-3 exec.
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Kavita | Digital Marketer | Freelancer India
(@DigitalKavita) reported
@HostGator we are facing some malware issue on our website & trying to communicate. No one giving the right resolution from your tea of executives.Can anyone from HG team connect and close the matter asap.we facing critical issue.since morning explained issue to 2-3 chat exec.
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Kavita | Digital Marketer | Freelancer India
(@DigitalKavita) reported
@HGSupport we are facing some malware issues on our few websites and trying to communicate. no one giving the right solution.can anyone from HG team connect and close the matter soon.very critical issue we facing.since morning i have explained this issue to 2-3 chat executives.
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Nancy C. Walker 📑📚📷
(@NancyCWalker) reported
@VictoriaRosePhD I'm using HostGator. Good customer service and reasonable pricing.
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Mark Gardner
(@markjgardner) reported
from
Houston, Texas
Tried going down the rabbit hole of getting the @github CLI utility installed on my @HostGator @CentOS 7 VPS without having to build from source. **** it, don’t need it *that* badly.
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HostGator Support
(@HGSupport) reported
@coachayanao @HostGator We don't operate under a different set of rules. If you could send me a DM with some account information, I'd like to help you out with this. -Val
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Bluehost
(@bluehost) reported
@mdabukozw @HGSupport @DreamHost Hello! Sinatra should work fine with Ruby, however, we recommend reaching our support team via phone at 888-401-4678 regarding this. Here are a few article that may be helpful to you: How to Set Up Sinatra on Bluehost | SoftArtisans & Ruby on Rails: Setup | Bluehost Support
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Ankur Jain
(@ajonit) reported
@HGSupport Tried that, Not working. Sending DM.
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HostGator Support
(@HGSupport) reported
@ChetoKavuncu Hey Cheto, if you notice on this invoice, it is to BlueHost not HostGator, unfortunately we can't help you with a charge from another company. You will want to reach out to @BlueHostSupport directly for assistance with this charge. Best of luck to you going forward!
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Billy Mitchell
(@designbilly) reported
Just told customer support at @HostGator there where wrong when they tried to steer me into using a payed SSL service. I figured out I had to use Run AutoSSL under SSL/TLS in cPanel to get the free Let’s Encrypt working. #webdevelopment
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All the nopes
(@MrMKoryJ75) reported
@HostGator For the past three years, something detrimental has happened to my VPS. HG support is always on point, but there's typically no explanation in regard to the root cause.
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mred
(@mred53) reported
I've opened a ticket with @HostGator to fix this, so hopefully that'll be done soon
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Julie Kubiak
(@JulieKubiak) reported
@HGSupport You have totally annoyed me today. Been in front of my laptop since 10am dealing with issues; 1.5 hrs to fix an error, but the website is now down again. 1 site which has never had a problem, now has an error. At what point are you gonna take responsibility 😡 #PHP
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Muhammed Ashref
(@ashref_c) reported
@HostGator Waiting around 40 minutes for reply from your support at live chat
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Roberto Bayardo | bayardo.eth
(@roberto_bayardo) reported
@HGSupport Feel free to shoot me a DM and I can provide the traceroute or other info you might need. I've already moved to another hosting provider though after too much finger pointing from previous support calls.
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Julie Kubiak
(@JulieKubiak) reported
@HGSupport 3rd week running & 3 out of my 6 websites are down. Every time I contact you to update the PHP version but something keeps rolling it back causing my sites to be unaccessible. AND THESE ARE JOOMLA SITES NOT WORDPRESS 😡 WTF is going on??? #support #business #PHP
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BlackKingKofi
(@blackkingkofi) reported
Never use @HostGator to host your website on they legit have the worst service and dumb customer support reps
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Jesse Williams
(@jessemwilliams) reported
I did it when working @HostGator. It sucked. Big issue happens when you have 300 employees that have to be on the clock at a given time, 300 employees that stay on the clock until that time, and only 310 desks. Supervisors chew you out for not finding a desk and being on time.
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❤Julie Spira
(@JulieSpira) reported
@HGSupport Please check your DM and have a senior supervisor call me re: an urgent matter. I've never been treated so horribly by a web hosting company, or any company for that matter.
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screwtape
(@kanjuo) reported
@NewfoldDigital @HostGator I have been a loyal customer of Hostgator for 11 years, but its really been painful to watch the degradation of the levels of customer support over the period. I have been confounded by how your support team refuses to take responsibilty.
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SovrumanoBRAT
(@SovrumanoBrat) reported
Actually, I think all of My accounts are hacked. Google, Twitter, Facebook, Paypal, Patreon, TeeSpring, BuyMeACoffee, Hostgator, and whatever else. I think they're hacked by rats. And they've never given Me any paperwork---no liens, judgements--nothing. I hear that they... 👇
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jacob the fox
(@JacobTheFoxxx) reported
@HostGator your service so **** I hope y’all go out of business and personally go bankrupt and have to work some **** mom wage job
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Just Exploring!
(@just_a_presence) reported
@hostgatorindia I had my hosting account badly infected with unknown virus only after hosting at you. I never imagined that shared hosting that big immense at hostgator. I now may lose a lot of client websites that costs thousands. You're solely responsible!
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T.J. Dickerman
(@2010ceo) reported
Yo @HostGator I'd love to have one support chat this morning actually turn out please... I have stuff that needs accomplished.
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Melanie Nyx 🔞
(@melanie_nyx) reported
@SibleyStamps I don't currently have a website but I did for something non-writing related and used NameCheap. Never had any problems with them. I've also used HostGator.
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Rahul Pandit
(@IMRahul_Pandit) reported
Very poor Service provider @HostGator .. No Customer Support
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T.J. Dickerman
(@2010ceo) reported
@HGSupport @HostGator Thanks, after reloading and getting a third support person they were finally able to stick around long enough to figure out the situation.
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Jose Angel Linares 🇸🇻
(@WarzoneHeatt) reported
@HGSupport Got it up & running, you guys do really have the best customer service 🙏🏽
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BlackKingKofi
(@blackkingkofi) reported
@HGSupport I don’t need assistance I just wanna let my followers know not to use your ****** service
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Robert Rappaport ST
(@SierraTechLLC) reported
Ever since EIG purchased @HostGator it seems @HGSupport no longer helps resellers. I have been a reseller on Hostgator since 2005, and always been able to call Tech Support, & they would assist me immediately. Now there telling me they can't assist, & need to hire Web Developer?