Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (39%)
• Cloud Services (29%)
• E-mail (17%)
• Domains (12%)
• Web Tools (2%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
Araguari	Cloud Services	7 days ago
Bogotá	Hosting	7 days ago
Bogotá	Cloud Services	7 days ago
Sorocaba	Hosting	12 days ago
São Paulo	Hosting	13 days ago
Concepción	Hosting	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@ccpharrell) reported 4 minutes ago

  I don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...

• 
  HostGator Support (@HGSupport) reported 5 minutes ago

  @DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.

• 
  Laurus Travel (@laurustravel) reported 6 minutes ago

  @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

• 
  Daniel Micovic (@DanMicovic) reported 6 minutes ago

  @Hostgator @HGSupport We are entering Week 2 without access to revenue producing websites and still no updates from "escalated support team". This is obviously beyond HG scope as no other hosts are still struggling with this issue. Unacceptable.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 7 minutes ago

  I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

• 
  Alex | Vibe Coder (@AlexVibeCode) reported 8 minutes ago

  @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

• 
  🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported 10 minutes ago

  @RepAmWatch @HostGator I left them after nearly 20 years as a customer. It was a sad moment for me.

• 
  Any Dummy (@RepAmWatch) reported 13 minutes ago

  @HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 21 minutes ago

  And then @hostgator does this thing where they pretend to fix the problem, @newfoldDigital- but they send you to a tech person who can’t fix it I spent hours on the phone — something about optimizing the site. Clearly … not the answer. Let’s not forget when the tech people pick up the phone to clock in and ignore you for an hour… who the heck runs Newfold Digital

• 
  Oscar H (@oshunu) reported 26 minutes ago

  @HGSupport @HostGatorES I already sent them the message, I need help as soon as possible.

• 
  -=Extra=- (@a2611058) reported 27 minutes ago

  @HostGator been a customer for 13 years. no longer. @Porkbun here we come.

• 
  HostGator (@HostGator) reported 28 minutes ago

  @betocreativo @Hostinger If your account is US-based, we offer 24/7 phone & chat support with real humans, the AI can help route you to them if needed. If you are a HostGator LATAM customer they also offer chat support were you can reach a live agent, anytime.

• 
  Mehmet (@mettersoy) reported 28 minutes ago

  After 14 years as a HostGator customer, I’m leaving. Not because of price. Not because of performance. But because they silently blocked all outbound traffic and took down my ecommerce business. 🧵👇

• 
  OkYall (@okyall55) reported 29 minutes ago

  @HostGator is the WORST! Refuses to honor links (says file doesn't exist). More than 2x expensive as @IONOS. Loses posts, media and just generally SUCKS! Customer Service is AWFUL! I'm like IONOS they have a partner who will back up your file for an expensive fee. Otherwise, they just delete your stuff and you have no option if you haven't backed it up yourself. I paid to restore a backup and didn't get half of what they deleted. The reason I know I didn't delete it myself is because it's not in the trash folder. HOSTGATOR DELETED and it's my opinion that they did it intentionally so that they could charge me for a restore and then they didn't really restore much of anything. I lost a lot of memories.

• 
  Nes (@darthguero) reported 31 minutes ago

  @HGSupport @HostGator Absolutely horrible customer support. Gator AI told me a configuration was done and was not true. Tried email and it was rejected. Chats claimed my user ID was incorrect and unable to get it via email. Nothing ever came. Is this still a real company?

• 
  Artfool Politics (@artfoolpolitics) reported 31 minutes ago

  @HostGator @Trrance How about stop telling us how frustrating it is and actually do your freaking job and FIX IT????

• 
  DN (@danielnardicio) reported 33 minutes ago

  When looking to replace the dreadful @GoDaddy @GoDaddyHelp with a better company with better customer service, try out Bluehost SiteGround DreamHost HostGator HostPapa InMotion Hosting. You dont have to accept terrible customer service.

• 
  David Burger (@TrueSignalMedia) reported 37 minutes ago

  @HGSupport so I guess your services don't want to work today.. pretty crappy service when need to get on to update their site.

• 
  Sir Charles Cary (@SirCharlesCary) reported 38 minutes ago

  @NewfoldDigital @HostGator How is it that a customer of 15 yrs is treated w/ such little regard? I have not received any notice stating that your company's policy is not to refund customers on advanced hosting payments when svc is discontinued after 3 failures in 2 months

• 
  Sean Wyseman (@StressStopper) reported 41 minutes ago

  @HostGator @WamanyaPious Not when you make changes that totally disrupt 20 years of workflow & you don't warn or give your customers a choice or a say in the matter. You've forever lost my biz cuz you just don't do that if you like your customers. So NO this is the shittiest deal I've ever gotten from an IT provider. Even gmail gives their customers & choice & plenty of warning. You screwed up & hope it costs you dearly because this is NOT something you do to a customer base without repercussions & pissed off customers. You're response here just made it worse - showing that you don't give a ****. Basically I read it this way. "Tough if you don't like it - bugger off - you don't have control over what the interface will do & what it will look like - so go elsewhere because we decide what our customers get & we don't let pissed off customers have a say!

• 
  Twitty (@tweetnoxious) reported 43 minutes ago

  @JPTheStrayDog @HostGator Ai is the worst thing ever to happen to customer service

• 
  HostGator Support (@HGSupport) reported 44 minutes ago

  @Gabbybooks82 @HostGator We understand the seriousness of this situation and want to support you promptly. Please respond to us in the DM so we can provide a verification token and share more information to help resolve this.

• 
  Lissa (@itsjustmetwo) reported 45 minutes ago

  @HGSupport Why is it impossible to get anything escalated to people who can actually help?

• 
  Kishor K Sukumar (@kishorksukumar) reported 45 minutes ago

  Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

• 
  Joe Youngblood - SEO, Futurology, AI, Marketing (@YoungbloodJoe) reported 47 minutes ago

  We have a client hosted by @HostGator's shared hosting system and has been for around 20-years or so. They've hit the limit of 'inodes' on the highest shared hosting plan so were forced to upgrade either by leaving Host Gator or going to a VPS. After a discussion with Host Gator they decided to take a discounted offer and switch to an HG hosted VPS server, HG graciously tossed in free migration from the shared hosting to VPS for a smooth transition. It has been a nightmare since. The website's images are almost all no longer displaying. Host Gator's "migration" team is in India and has screwed up the migration twice now all while a USA based sales person keeps assuring our client that things are going to be fixed asap and it should be done any minute. At one point they took up ALL of the storage space on the VPS for this one site to be moved over. Then they were silent for a full 24-hours before sending a disclaimer and asking permission to delete the data on the VPS server. We are 5 full days into this ordeal without a successful server migration and client is now in a full blown panic. They decided to keep ads running, etc... after being told it would be done in less than 24-hours. They paid for a full year of this hosting up front saying HG's support had improved in recent years and are now getting completely wrecked. Client is worried they might accidentally delete the website or other websites they had built on the shared hosting (which they are keeping). GoDaddy often gets numerous (and extremely valid) complaints about being the worst hosting solution, but all of @NewfoldDigital is right behind them.

• 
  Block News Media Global 🌞 ಠ_ಠ (@BlockNewsMedia2) reported 50 minutes ago

  FFS @HostGator - hold for 25+min tech support line?

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 51 minutes ago

  @HGSupport WTF is going on?

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 55 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  Greg Saysso 🇨🇦🇺🇦🇵🇸 (@gregsaysso) reported 56 minutes ago

  @HostGator @juanluis_JLP Yes, you've been experiencing widespread outages for almost two weeks now. Don't lie to this customer.

• 
  John Peterson (@johnpetersontx) reported 57 minutes ago

  @YoungbloodJoe @HostGator Instead, it's often better to put them on a managed hosting service of some sort. I found this out the hard way when I got hacked on a VPS because then I didn't keep up with package updates.