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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (32%)
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E-mail (29%)
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Domains (26%)
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Cloud Services (10%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida |
Hosting | |
 Trowbridge |
Hosting | |
 Mérida |
Hosting | |
| Centro |
Cloud Services | |
| Tuxtla |
Domains | |
| Tepic |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Robb Alexander
(@soccerra) reported
@HostGator Id like to know in what world you feel that a now going on 8 hour outage is not considered "patient" as well.. I would also like to know in what world you consider a 24-48 hour response time to anything beyond the previous statement is considered "support".
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Trena V. Stubbs
(@trenavstubbs) reported
@HostGator My sites hosted with you have been randomly give error messages for weeks now. Is something going on that you can’t fix?
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Robb Alexander
(@soccerra) reported
@HostGator If any of my contacts are reading this and you have websites. Do not use HostGator. Literally the worst support/hosting company on the market today. #FriendsDontLetFriendsUseHostGator
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blendin indore
(@BlendinIndore) reported
@hostgatorindia @HGSupport Yes I have registered the complaint & received the case I’d just 2 days back but issues we are facing is 1 month old my case id : 46159967 , pls look into it & proceed with refund process as your services & solution don’t even last more than a hour properly & frustrating support
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HostGator Support
(@HGSupport) reported
@autobics @HostGator Hello, we are sorry for the inconvenience caused to you. If you are facing any outstanding issues, send us a DM with the domain name and the ticket number so we can look into it?
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Zennie Abraham CEO ZENNIE62MEDIA INC #CES2023
(@Zen62com) reported
@HostGator @HGSupport Why not just help me and charge for the service call? HostGator has done that before.
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Indra
(@IndraAppala) reported
@HostGator today you lost a long time loyal customer due to lack of words how can I put it hmmmm.. yeah idiots who could not lift restrictions on my blog!! @HGSupport learn how to respect your loyal customers!! And email from escalated support with 20% discount is useless!!
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Robb Alexander
(@soccerra) reported
@HostGator Your idea of prioritized and my idea of prioritized are two different things. Why am I not able to be provided live support with this issue. Your frontline tech support are not able to do anything beyond "restart" and "fill out support ticket" both things that any user is able
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Emiliano Carlesi
(@ecarlesi) reported
Possible threat on help-mygov-au[.]com #hostgator
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Robb Alexander
(@soccerra) reported
@HostGator Basically you told me that I could continue to experience this issue for possibly 48 hours.. Thats not support, thats a cop out. I needed this issue resolved 7 hours ago, we have a business that does not have email currently.. Who pays for their lost revenue?
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moses kinuthia
(@moseskinuthia18) reported
@HostGator Your support is horrible and one can hardly get a conclusive answer and you do shift deadlines , my very good friend asked for a refund in eaet January and they said it will be done in 7-10 business days and after they did not refund they started saying they are escalating it
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moses kinuthia
(@moseskinuthia18) reported
@HostGator A simple refund and you keep shifting goals I would highly advise people to pay with prepaid debit so as to avoid your poor support game
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Sarah Jezek
(@SJezek) reported
from
Montréal, Québec
@mikevolmar @GoDaddyCanada @HostGator Eek. Well, fingers crossed. Trial and error at this point. I'm just happy to be able to work with a support team to resolve issues.
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Mia
(@tcan1337) reported
Dear @HGSupport It's still not true. Stop pushing the same lie to the customer. IF A WORDPRESS CARE OR RESPONSE CUSTOMER IS COMPROMISED THEY DO NOT HAVE TO PAY ANYTHING ADDITIONAL FOR THEIR CLEANING. Feel free to reach out if you need that louder.
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Zennie Abraham CEO ZENNIE62MEDIA INC #CES2023
(@Zen62com) reported
@HGSupport @HostGator But again, what's the difference between them? I have NEVER had this kind of exchange in my entire history with HostGator. Ever. Is this Drake again?
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Teaching 4 Business
(@t4bacademy) reported
@HGSupport Thanks for the direct message. Is there anything you can do to speed up the process, waiting "24-48 hours" for a support person to look at rebooting our servers seems a very long time - especially for critical servers.
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Denis Warburton
(@orangecomma) reported
@HGSupport Is anyone there anymore??? FTP is still broken... and it’s not because of any disk space issues on MY end. I need someone who can actually help, and the last support person I waited an hour for wasn’t that. Really wish you all hadn’t gotten rid of tickets....
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Band Bajaate Raho (BBR)
(@BandBajaateRaho) reported
@BlendinIndore @HostGator Please look into this issue.. #bandBajaateRaho
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Zennie Abraham CEO ZENNIE62MEDIA INC #CES2023
(@Zen62com) reported
@HostGator @HGSupport I never asked for a customization at all. This, for the first time since 2010, has become a wordgame. In the past, HostGator has "done something" to repair corrupted database tables. That is what I thought I was paying $325 a month for, and HostGator helped.
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Sherif Al-Samman
(@sherifAlSamman) reported
@HGSupport service down again and again
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Denis Warburton
(@orangecomma) reported
@HGSupport Is anyone there anymore? FTP is still broken.....
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Xavi Fiu Fiu™
(@XaviNoWoke) reported
HOSTGATOR @HGSupport If you are not going to give me the service for which I paid, then return the money
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Zennie Abraham CEO ZENNIE62MEDIA INC #CES2023
(@Zen62com) reported
Ok @HostGator @HGSupport never had rude responses from anyone before. Drake just sent a real nasty one. Don't know what is going on.
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vrishal
(@vrish71) reported
@HGSupport very frustrated with Hostgator support. It’s been 72 hrs and 4 calls each lasting more than an hour with support team to reactivate the SSL certificate of my website that is hosted by hostgator. They are having issues and cannot resolve.
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Xavi Fiu Fiu™
(@XaviNoWoke) reported
@HGSupport I already did everything you asked, the domain is still free in Whois and I still can't use my hosting. And I've already wasted a lot of time talking to support so they always tell me that they can't do anything.
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Xavi Fiu Fiu™
(@XaviNoWoke) reported
HOSTGATOR @HostGator If you are not going to give me the service for which I paid, then return the money
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Zennie Abraham CEO ZENNIE62MEDIA INC #CES2023
(@Zen62com) reported
@HostGator @HGSupport HostGator did not sell me a dedicated server to experiment but for extra space. That was never the sell point.
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Robb Alexander
(@soccerra) reported
@HostGator My Cpanel has been down for going on 7 hours now.. You have escalated the issue but literally everything is down.. When can I expect a resolution, I have dm'd, online chat, phoned.. I need some help here, its on your end we need it fixed
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Chris Desatoff
(@ChrisDesatoff) reported
THINKING OF STARTING A BLOG? 1. Ignore all that confusing Wordpress .COM vs .ORG stuff 2. Buy your domain and web hosting from a reputable hosting service like Hostgator, Godaddy or Greengeeks 3. In your Cpanel, do a one-click install of Wordpress 4. DONE #bloggingtips
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Teaching 4 Business
(@t4bacademy) reported
@HGSupport - any idea when our web and mail servers will be back up and running. They have been down for over 9 hours so far, and support chat can't help, saying it needs to be Admin Support who reboot the server. The problem is there is no way to contact Admin Support.