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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (24%)
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Domains (20%)
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Cloud Services (8%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
| Hosting | ||
| Hosting | ||
| Cloud Services | ||
| Cloud Services | ||
| Domains | ||
| Hosting |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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delilah is disappointed, but not suprised
(@queendelilahc) reported
@gloriousgemma I bought my domain with namecheap and I do my hosting with hostgator. Then I used wordpress website builder, so my website isn't a wordpress website technically, I just use their software. ya dig? I link out to all my adult platforms, so I don't think I'll get shut down!
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SmartMediaMarketing
(@SmartMediaM) reported
@HostGator is HOT Garbage - DO NOT EVER USE THEm.. Billing and Security ISSUES- I promise you will regret it
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Chris @ HathwayCreative
(@HathwayCreative) reported
@HGSupport Thank you. Yes, I predate them I think. Support have tried to send me a link to reset it a couple of times but the emails never come. I'll look at the settings when I get a minute. Thanks again for the response.
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G2N HOST
(@G2N_HOST) reported
@HarishKaushik99 @HostGator If you were here you would not be angry, in addition to having support every day by phone and chat.
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Sam Gillespie
(@sgmgillespie) reported
@HGSupport I have tried around 12 times now to get help through your chat but it keeps failing (messages stop sending and chat support stops replying). How can I get support through email?
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G2N HOST
(@G2N_HOST) reported
@ScottSandry @Cloudways @HostGator If you were here you would not be angry, in addition to having support every day by phone and chat.
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CHLOE MANSON
(@TheChloeManson) reported
@gloriousgemma My website was *constantly* down with HostGator; their shared servers are not reliable. They do offer individual hosting but it'll cost you $120+/mo. That's the only way I'd recommend using them for anything lol
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Kevin Holloman
(@Kevin_Holloman) reported
@HGSupport It's kinda messed up that literally every other shared hosting will allow me to alter my php to prevent timeouts, but you guys will not. That's a bad look.
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TheOne
(@onlysubas) reported
@HostGator why it takes days to provide the simple solution, we have been waiting for support since Jan 6, i believe you have higher standard support services. Case id:28636321.
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Jay Zippo
(@Beruud) reported
So @HostGator is down. Luckily I saved my content I wrote before it **** the bed. Took CSR 12 minutes to tell me, they are rebooting the server. Since I am in the industry, that should take 2-3 minutes. It's been over an hour. GRRRR. Oh well, guess I can watch #bills play.
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MLSlavePuppet
(@MlSlave) reported
@carolyna_luna @BrigitWrites I’ve used Hostgator for a vanilla site and I was really dissatisfied because it lags, the help they provide isn’t the best and the site loads slowly
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The Travel Bunny 🐰 | Mirela Letailleur
(@mirela_iepurela) reported
@HostGator I've been on chat with @HostGator for over an hour and a half. It's not just the website that's down, but also my email & Cpanel. Now I'm chatting with the 5th person. They either transfer me randomly to other chat agents or I get disconnected😭
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CruelFindomAspen
(@VeryCruelAspen) reported
The site is down temporarily. I'm on the phone with hostgator to get it back up. Today is already kicking my ***.
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david curtis
(@_David_Curtis_) reported
@HGSupport hello. My email is down and I can’t access cPanel. Your live chat also appears to be down. Please advise.
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𝒜𝑔𝒽𝒶 𝓡𝓸s𝓱𝓪𝓪𝓷 k𝒽𝒶𝓃
(@AManAWarrior) reported
@mirela_iepurela @HostGator just checked. they set it up btw always take a whole site backup every week in case the server went down you would have your data.
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Spider Chris
(@chris5101520) reported
@BrandonStraka Get on hostgator and register your own domain, they provide emails with the service
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NETSENTERTAINMENT.COM
(@NetEntertainer) reported
@HostGator You bad support surely gives customers, LateNightThoughts so bad
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NETSENTERTAINMENT.COM
(@NetEntertainer) reported
@ConstantContact @Endurance_Group Starting a business is good but hosting with @HostGator is very bad for your business
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Anthony Ruttgaizer
(@MyNameIsKingdom) reported
So, @mojomarketplace sold me a website theme that does not work. It took me 3 days and 10 calls to @HostGator tech support to figure out exactly what the problem was. I ended up buying a different theme elsewhere and now Mojo is refusing to refund my money. (1/3)
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Amberly Rothfield
(@AmberlyPSO) reported
@MissLollipopMFC @HektekDesires @ManyVids That is the part that has me. Like when Hostgator ups my plan, because they have too, they never say excited. They like beg me not to scream at them
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𝒜𝑔𝒽𝒶 𝓡𝓸s𝓱𝓪𝓪𝓷 k𝒽𝒶𝓃
(@AManAWarrior) reported
@mirela_iepurela @HostGator Maybe the server went down?
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Tender Fig Branches
(@FigTender) reported
Parler will probably go down and maybe even Rumble. They will get control of big hosting companies like Hostgator, Blue Host, etc. and maybe even big registrars like Godaddy and Namecheap. So they will control the internet and all information. ...for 10 dark days.
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Jay Zippo
(@Beruud) reported
@HGSupport @HostGator No. Your servers were down, verified by a CSR. They just came back up. Down for over an hour. But all is well now. Thanks 👍
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Sandry
(@ScottSandry) reported
Hi @Cloudways I am on @HostGator but keep getting "reduce server response time" issues. They cant resolve it (we even disabled every plugin/used default theme) my site is optimized. They just keep suggesting same thing. Can we test the site on your hosting before fully switching?
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The Travel Bunny 🐰 | Mirela Letailleur
(@mirela_iepurela) reported
I'm so sorry the blog is down! I've been on chat with @HostGator for over an hour and a half. It's not just the blog, but also my email & Cpanel. Now I'm chatting with the 5th person. They either transfer me randomly to other chat agents or I get disconnected😭 #travelbloggerlife
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Odayne Haughton
(@OdayneHaughton) reported
@HostGator hey how do I get in touch with your customer service? I really need assistance with my hosting and website.
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Krishna Chandran
(@krishna_7_7) reported
@HostGator @hostgatorindia @HGSupport What sort of support is this? Been trying to connect via chat for the past 1 hr and still its not getting connected. The websites hosted are crawling like a tortoise and not even able to connect to your support.
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The Travel Bunny 🐰 | Mirela Letailleur
(@mirela_iepurela) reported
@HostGator @HostGator does not offer 99.9% uptime and they don't offer speed, as advertised. In addition, the customer service is terrible. Can you prove me wrong?
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Carolyn Hogarth
(@CarolynHogarth) reported
They are saying we have not paid for that site, when in fact we have. We paid for 3 years of service from this site through HostGator, and Word-press. And further someone has been removing my words, and pictures from my site. Why? It is a spam email....
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Chris @ HathwayCreative
(@HathwayCreative) reported
@HGSupport Hi, Everytime I login to Live Chat I am asked for a PIN, I've never had a pin and it takes ages to verify me before we can continue. Just over 10 minutes to acheive verification which is a waste of my and your supports time. Is there a solution to this?