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Hostgator status: hosting issues and outage reports

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Full Outage Map

HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

  • 36% E-mail (36%)
  • 26% Hosting (26%)
  • 24% Domains (24%)
  • 8% Web Tools (8%)
  • 6% Cloud Services (6%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

CityProblem TypeReport Time
Paraguaçu Paulista E-mail 2 days ago
Mérida E-mail 4 days ago
Brasília E-mail 10 days ago
Gloversville Domains 12 days ago
São Paulo Domains 13 days ago
Cachoeiro de Itapemirim E-mail 20 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hi @HostGator I am still in the chat and now for 23 minutes and not a single admin has come to see about my issue.

  • johnanthony33
    John Anthony (@johnanthony33) reported

    After 23 years being a customer of @HostGator they recently deleted/lost all database content for 4 sites during a hosting renewal. In an attempt to get a refund I got a runaround from 3 different companies including #BlueHost and #NetworkSolutions. No refund yet.

  • FeoAmante
    Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported

    @HGSupport @HostGator Your team did not. If they told you that, its false. I get a Hostgator email whenever I sign in. No problem. I got a Hostgator ad trying to sell me more stuff. No problem. Unfortunately your team of Escalated Techs have been unable to send a simple email since Friday, 9:14am

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

  • Eder55164219
    Eder (@Eder55164219) reported

    @HostGator That's the problem, there's no way to contact them. send DM with case number

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

  • KarenLakeman
    Karen Lakeman (@KarenLakeman) reported

    terrible #CustomerService from @HGSupport today! @HostGator #CaveatEmptor if this organisation crashes your website they will blame you! #TheCustomerIsAlwaysWrong

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    @HGSupport @HostGator @HGSupport "Updates will be emailed"? You haven't sent an email update in over 60 hours! 9 days of downtime with absolutely zero ETA is a massive failure. As a system administrator, I know this level of outage is unacceptable. Stop stalling and restore my server.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @ZennieAbraham62 @HostGator Thank you for the outreach. Support can assist with WP installs, login or admin access issues, installing, plugin and theme activation, plugin and theme errors conflicts and more. For other WP concerns beyond our scope try Pro Design Live subscriptions for personalized guidance.

  • seanrogers8
    I REFUSE (@seanrogers8) reported

    @HGSupport @HostGator @spamhaus Your tech support sucks. They have been working on it for 2 days. My company email still doesn't work!! If your employees were competent your service would work

  • surfingshreddie
    ✌ Brando™ 🇨🇦 Whistler (@surfingshreddie) reported

    @HGSupport I cannot access any of my websites. Are your servers down?

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @francojosephsd @HGSupport @HostGator Same, and they seem to think that the issue has been fully resolved. No communication to the customers, or among themselves.

  • devabram
    David Abram 🐊 (@devabram) reported

    @lucasMnts But you need to ship, you are riddle with skill issues and don't know linux. Also hostgator is dying from your ****** PHP code.

  • minaenathan
    Ⓜ️ina Nathan ⁦💻 (@minaenathan) reported

    I not recommend using HostGator or Bluehost. Their security is extremely weak, management is poor, and they consistently focus on charging extra fees instead of providing reliable service. My experience with them for over 8 years has been very disappointing. #bluehost #hostgator

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @Hostgator over 36 hours and no email or update, sites still down. Rep this morning cannot confirm who is or isn't on the list, as frontline reps have no access to the engineering team.

  • dayna12121
    Dayna | Startups & Growth | #AI (@dayna12121) reported

    @voytekbereza @HostGator Support quality matters just as much as uptime and pricing. Hoping this gets addressed quickly. Would appreciate an update from the team soon.

  • TheKingOfStank
    King Stanky (@TheKingOfStank) reported

    @MichaelFKane Time to set up your domain on a proxy that redirects traffic to a bunch of different services, 1 amazon, 1 hostgator, 1 idk something else. Then have them load distribute based on availability. You can never be too safe.

  • kennychez
    kenny chez (@kennychez) reported

    Day 9 of complete server outage. @HostGator took server offline after cPanel security patch on 28 Apr. Many client websites down and I am facing hell everyday . No resolution timeline. No escalation path. Ticket E-515758. This is unacceptable. #HostGator #HostGatorDown

  • juanluis_JLP
    Juan luis | JLP (@juanluis_JLP) reported

    Is Hostgator down for anyone? my sites are down all of the sudden and their support agent doesn't seem to find the issue.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    18 Days now since my dedicated server is locked out and down, still no fix or follow up @HGSupport @HostGator Not even giving SSH access to backup or transfer data #hostgatordown

  • juanluis_JLP
    Juan luis | JLP (@juanluis_JLP) reported

    @HostGator Apparently it was a server issue but HG support was able to help and resolved it within minutes. Thank you, we are going on 5 years with HG 🐊🙌🏻

  • KenMediated
    JK’s Case History (@KenMediated) reported

    What’s wrong with HostGator? I need to contact my doctor but HostGator just gives me the runaround. Anyone have similar problems?

  • koluwaponle
    Kudehinbu Oluwaponle (@koluwaponle) reported

    @HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    @francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet

  • Mrchispa8
    Mrchispa (@Mrchispa8) reported

    @HostGator Website down for almost 6 hours....

  • Achayan
    Kurian OS (@Achayan) reported

    @HostGator That's crazy, if we have some issues which we can't resolve through the online chat, then there is no way to contact a authoritative person ?. I guess I need to look in to other hosting options then..

  • okyall55
    OkYall (@okyall55) reported

    @HostGator is the WORST! Refuses to honor links (says file doesn't exist). More than 2x expensive as @IONOS. Loses posts, media and just generally SUCKS! Customer Service is AWFUL! I'm like IONOS they have a partner who will back up your file for an expensive fee. Otherwise, they just delete your stuff and you have no option if you haven't backed it up yourself. I paid to restore a backup and didn't get half of what they deleted. The reason I know I didn't delete it myself is because it's not in the trash folder. HOSTGATOR DELETED and it's my opinion that they did it intentionally so that they could charge me for a restore and then they didn't really restore much of anything. I lost a lot of memories.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @viva_trista @HostGator Please be aware that you will be receiving an email from escalated support outlining your path forward. Once you receive that email, please respond as soon as possible.

  • danielnardicio
    DN (@danielnardicio) reported

    When looking to replace the dreadful @GoDaddy @GoDaddyHelp with a better company with better customer service, try out Bluehost SiteGround DreamHost HostGator HostPapa InMotion Hosting. You dont have to accept terrible customer service.