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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (32%)
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E-mail (29%)
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Domains (26%)
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Cloud Services (10%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Hosting | |
 Mérida |
Hosting | |
| Centro |
Cloud Services | |
| Tuxtla |
Domains | |
| Tepic |
Domains | |
| Iztapalapa |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Owusu Kwabs
(@capello_007) reported
@r_sotojr @EthaanJack Hostgator was always the best until this email issue. I really feel bad. I sent a test mail to my gmail account and it took 24hours to deliver.
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King of Car Rentals
(@Kingofcarrental) reported
@luisvelazmino @HGSupport No they have no news to share, I’m getting ready to pull my site from them as my customers can’t put up with such lengthy response times. @HGSupport is not doing enough to fix this issue!
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Pandita
(@SeamanPandita) reported
@HostGator Wish I could, but email is still not working for my reseller clients and it's hurting my business!
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Melissa 🌳🌎 👷♀️🐲🗡
(@MiaMoeX) reported
@capello_007 @HGSupport Yeah, talked to them two days ago, and had already been down 3 days.
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TomAikenhead
(@AikenheadTom) reported
@HostGator how long do you expect to have outbound email issues? Your DNS is blacklisted, so how long until we can send emails that don't take days to arrive? My biz is taking a hit, not happy... @dreamhost I'm looking your way...
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Televisiphonernapper
(@heymikejones) reported
@HGSupport @HostGator Color me weird but this email issue is pretty close to a catastrophic failure at least to customers enduring it. You’d think there could me some public updates. Maybe even a public apology by someone who manages the company.
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Nezumi Ronin
(@NezumiRonin) reported
@Benitez2Ines @HostGator Me too!!! same problem!
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Owusu Kwabs
(@capello_007) reported
@AffiliatesWatch @r_sotojr @EthaanJack No one is an affiliate. There is an issue and we are looking for solutions. I didnt advertise to him. I have been with Hostgator since 2017 and this is the first time I am experiencing something like this. It will always be the best for me.
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El de Sistemas
(@pinchejoss) reported
@SeamanPandita @HostGator And still not working on mine
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Pandita Seaman
(@SeamanDesign) reported
@HGSupport @Hostgator Is there an ETA on resolving the email issues? This is pretty ridiculous! I have clients who’s business are being seriously impacted by this insane lapse in service with no definite time frame for resolution. What’s going on? #Hostgator
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Russell Taylor
(@Russ_T_138) reported
@HostGator That would be great... You know if you could get my server up that's been down since yesterday. If you could get that done, so that my clients and I can actually be back up and running I would be happy to enjoy the weekend.
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Zoë Wundenberg 💉💉💪
(@ZoeWundenberg) reported
@HGSupport The system error has seemingly been fixed. You might want to invest in some customer service training for your staff. 15 minutes between messages, giving information unrelated to the issue and hanging up on customers is not how you keep them.
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ines benitez
(@Benitez2Ines) reported
@HostGator I need you to please resolve this problem more than a week with mail delivery delays of approximately 5 hours in the mail being delivered or more and in some cases my mail is not even arriving
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Ricky
(@r_sotojr) reported
@Benitez2Ines @HostGator Same here. Up to 24 hours of delay on all of my domains, and keep getting some bs. "We're still investigating the issue" response from them
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The Affiliate Watch
(@AffiliatesWatch) reported
@capello_007 @r_sotojr @EthaanJack Definitely don't do that, they're the same company as Hostgator...crappy service on both, don't listen to affiliates out for your money to make commission!!
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Juan José Ruiz
(@jjrruiz) reported
@HGSupport This #phishing issue and the following: hxxp://bancofalabella.pe.novadigio.com/ hxxp://bancofalabella.pe.novadigio.com/login were reported to your abuse team via that email address several days ago without avail. Would you mind helping us by reporting internally them, please?
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Kelton Morgan
(@keltonmorgan) reported
55 minutes on phone with @HostGator support is a complete and total waste of time. Any recommendations where I should move #hosting? #badservice
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Pandita Seaman
(@SeamanDesign) reported
@tyberco @HostGator I’m having the same issue - it’s the worst service I’ve experienced. I’m a reseller so I have clients hanging cause of this madness with no ETA!
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ET
(@tyberco) reported
@HostGator smtp email is not being delivered. This issue has been ongoing for days, if not weeks. They've been unable to resolve it. Cannot recommend @HostGator for web or email hosting.
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Ricky
(@r_sotojr) reported
@ZoeWundenberg @HostGator Same here. Been having this HORRIBLE delay on my sent emails (up to 24 hours delayed) for over 10 days and they just email me with some "I'm sorry but there is no ETA for fix" b.s. When I go into chat they just tell me to keep emailing them and leave the chat.
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ines benitez
(@Benitez2Ines) reported
@HGSupport I'm still waiting for a week for my problem to be solved
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King of Car Rentals
(@Kingofcarrental) reported
@luisvelazmino @HGSupport It’s a known ongoing issue with their gateways affecting all shared servers. It has not been resolved so far to the best of my knowledge and emails take hours to get received on the other end especially Gmail
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ET
(@tyberco) reported
@HostGator Was up early, trying to contact @HostGator support. You have an ongoing smtp issue. Outbound emails take hours to deliver, or fail to deliver at all. Agent said your engineers are aware of it, but no ETA to fix it. I asked how long they have known, and she said, "many days".
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Owusu Kwabs
(@capello_007) reported
@MiaMoeX @HGSupport They seem to not be on top of issues at the moment.
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Zoë Wundenberg 💉💉💪
(@ZoeWundenberg) reported
Seriously, is it just me, or is @HostGator's tech support incredibly bad? It's taken an hour on live chat for them to finally say there's a system error on their side, I ask when will it be fixed, and I was given an auto response and then the operator "left". WTAF???
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Ricky
(@r_sotojr) reported
@EthaanJack @capello_007 Where did you changed it to? This is so frustrating my customers are asking me to move them out of Hostgator because of the email issues. 10 days without being able to send emails. It's ridiculous.
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Panos
(@tazmahan) reported
@tyberco @HostGator Same thing here for over 3 days. Talked to a rep via live chat said they're aware of the issue and will fix it. Well 3 days passed the issue is still there...
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Mangi Tshikomba 🇿🇦🇺🇸
(@mangi_tshikomba) reported
@HostGator I have not been receiving my emails on my reseller account for days. Your support keeps saying you are aware of the issue. Many emails for clients hosted on my account. Why is it taking forever to resolve this?
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Marcelo Alva C.
(@malva618) reported
@HostGator I have not had a response from the support team for two days. Bad support. And the worst thing is that sometimes the chat does not work well and they have to be started again. They also don't have a ticket system.
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Luis V 🇻🇪🇪🇨
(@luisvelazmino) reported
@Kingofcarrental @HGSupport I spent hours checking if I had done something wrong with a plugin or my settings, and then I could see it is a Hosgator issue. Did they solve it for you?