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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (50%)
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E-mail (25%)
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Domains (21%)
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Web Tools (4%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Salvador |
Hosting | |
| Recife |
Domains | |
 Ashburn |
||
 Bogotá |
Hosting | |
| Limeira |
Hosting | |
 Chandigarh |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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The Travel Bunny 🐰 | Mirela Letailleur
(@mirela_iepurela) reported
I'm so sorry the blog is down! I've been on chat with @HostGator for over an hour and a half. It's not just the blog, but also my email & Cpanel. Now I'm chatting with the 5th person. They either transfer me randomly to other chat agents or I get disconnected😭 #travelbloggerlife
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Tender Fig Branches
(@FigTender) reported
Parler will probably go down and maybe even Rumble. They will get control of big hosting companies like Hostgator, Blue Host, etc. and maybe even big registrars like Godaddy and Namecheap. So they will control the internet and all information. ...for 10 dark days.
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CHLOE MANSON
(@TheChloeManson) reported
@gloriousgemma My website was *constantly* down with HostGator; their shared servers are not reliable. They do offer individual hosting but it'll cost you $120+/mo. That's the only way I'd recommend using them for anything lol
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Spider Chris
(@chris5101520) reported
@BrandonStraka Get on hostgator and register your own domain, they provide emails with the service
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TheOne
(@onlysubas) reported
@HostGator why it takes days to provide the simple solution, we have been waiting for support since Jan 6, i believe you have higher standard support services. Case id:28636321.
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Odayne Haughton
(@OdayneHaughton) reported
@HostGator hey how do I get in touch with your customer service? I really need assistance with my hosting and website.
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Accessible Systems
(@AccessibleSys) reported
@HGSupport That doesn't help me. I have been emailing admin for 2 weeks and no backup file or answer. Who can escalate this to someone who can help me?
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Accessible Systems
(@AccessibleSys) reported
@HGSupport I have been a customer for 10 years at HostGator. I need serious help on Ticket #28173709. Our web server was migrated a months and 2 week of data in our php database is lost. Ticket is escalated to Admin group and no answer after 2 weeks. Can you help?
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SmartMediaMarketing
(@SmartMediaM) reported
@HostGator is HOT Garbage - DO NOT EVER USE THEm.. Billing and Security ISSUES- I promise you will regret it
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delilah is disappointed, but not suprised
(@queendelilahc) reported
@gloriousgemma I bought my domain with namecheap and I do my hosting with hostgator. Then I used wordpress website builder, so my website isn't a wordpress website technically, I just use their software. ya dig? I link out to all my adult platforms, so I don't think I'll get shut down!
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Chris @ HathwayCreative
(@HathwayCreative) reported
@HGSupport Thank you. Yes, I predate them I think. Support have tried to send me a link to reset it a couple of times but the emails never come. I'll look at the settings when I get a minute. Thanks again for the response.
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𝒜𝑔𝒽𝒶 𝓡𝓸s𝓱𝓪𝓪𝓷 k𝒽𝒶𝓃
(@AManAWarrior) reported
@mirela_iepurela @HostGator Maybe the server went down?
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NETSENTERTAINMENT.COM
(@NetEntertainer) reported
@ConstantContact @Endurance_Group Starting a business is good but hosting with @HostGator is very bad for your business
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MLSlavePuppet
(@MlSlave) reported
@carolyna_luna @BrigitWrites I’ve used Hostgator for a vanilla site and I was really dissatisfied because it lags, the help they provide isn’t the best and the site loads slowly
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CruelFindomAspen
(@VeryCruelAspen) reported
The site is down temporarily. I'm on the phone with hostgator to get it back up. Today is already kicking my ***.
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Krishna Chandran
(@krishna_7_7) reported
@HostGator @hostgatorindia @HGSupport What sort of support is this? Been trying to connect via chat for the past 1 hr and still its not getting connected. The websites hosted are crawling like a tortoise and not even able to connect to your support.
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Sam Gillespie
(@sgmgillespie) reported
@HGSupport I have tried around 12 times now to get help through your chat but it keeps failing (messages stop sending and chat support stops replying). How can I get support through email?
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The Travel Bunny 🐰 | Mirela Letailleur
(@mirela_iepurela) reported
@HostGator I've been on chat with @HostGator for over an hour and a half. It's not just the website that's down, but also my email & Cpanel. Now I'm chatting with the 5th person. They either transfer me randomly to other chat agents or I get disconnected😭
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Chris @ HathwayCreative
(@HathwayCreative) reported
@HGSupport Hi, Everytime I login to Live Chat I am asked for a PIN, I've never had a pin and it takes ages to verify me before we can continue. Just over 10 minutes to acheive verification which is a waste of my and your supports time. Is there a solution to this?
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The Travel Bunny 🐰 | Mirela Letailleur
(@mirela_iepurela) reported
@HostGator @HostGator does not offer 99.9% uptime and they don't offer speed, as advertised. In addition, the customer service is terrible. Can you prove me wrong?
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Jay Zippo
(@Beruud) reported
@HGSupport @HostGator No. Your servers were down, verified by a CSR. They just came back up. Down for over an hour. But all is well now. Thanks 👍
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NETSENTERTAINMENT.COM
(@NetEntertainer) reported
@HostGator You bad support surely gives customers, LateNightThoughts so bad
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Ronald Wojcik
(@RonaldWojcik) reported
@hgsupport @hostgator unilaterally changed my Production Support Site without AUTH & scrambled DB. Tried to charge $25 fix THEIR screwup. Must wait up to 72 hours for fix. After 5+ hours & multiple disconnected calls no resolution. No Mgmt. response #286684394 #28690811.
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Anthony Ruttgaizer
(@MyNameIsKingdom) reported
So, @mojomarketplace sold me a website theme that does not work. It took me 3 days and 10 calls to @HostGator tech support to figure out exactly what the problem was. I ended up buying a different theme elsewhere and now Mojo is refusing to refund my money. (1/3)
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Chemeyes Pet Health
(@ChemeyesLtd) reported
@HGSupport is there a problem with the online chat function, I've been 'holding' for hours 😒
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MindyIsEditingFirstDraft!
(@MindyJPeltier) reported
@HGSupport We have temporarily disabled /home2/mindyj/public_html because it was causing performance issues on the server. Generally, we attempt to resolve these issues without disabling sites; however, this site began to affect the performance for all users on the system.
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Jay Zippo
(@Beruud) reported
So @HostGator is down. Luckily I saved my content I wrote before it **** the bed. Took CSR 12 minutes to tell me, they are rebooting the server. Since I am in the industry, that should take 2-3 minutes. It's been over an hour. GRRRR. Oh well, guess I can watch #bills play.
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𝒜𝑔𝒽𝒶 𝓡𝓸s𝓱𝓪𝓪𝓷 k𝒽𝒶𝓃
(@AManAWarrior) reported
@mirela_iepurela @HostGator just checked. they set it up btw always take a whole site backup every week in case the server went down you would have your data.
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Kevin Holloman
(@Kevin_Holloman) reported
@HGSupport It's kinda messed up that literally every other shared hosting will allow me to alter my php to prevent timeouts, but you guys will not. That's a bad look.
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Amberly Rothfield
(@AmberlyPSO) reported
@MissLollipopMFC @HektekDesires @ManyVids That is the part that has me. Like when Hostgator ups my plan, because they have too, they never say excited. They like beg me not to scream at them