Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (39%)
• Cloud Services (29%)
• E-mail (15%)
• Domains (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
Ciudad Jardín	Web Tools	2 days ago
Araguari	Cloud Services	9 days ago
Bogotá	Hosting	9 days ago
Bogotá	Cloud Services	9 days ago
Sorocaba	Hosting	15 days ago
São Paulo	Hosting	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ken (@angelsthinking) reported 16 seconds ago

  URGENT! What’s wrong with HostGator? I need to contact my patient by email but HostGator just gives us the runaround. Anyone have similar problems?

• 
  Aiden Fau (@AidenFau) reported 1 minute ago

  @HostGator server is down for desktop app using mysql, cant connect

• 
  Mgsilva (@Mgsilva70727329) reported 1 minute ago

  @HostGator @HostGatorBrasil The customer service in Brazil is horrible and someone solve nothing!

• 
  Oscar H (@oshunu) reported 3 minutes ago

  @HGSupport @HostGatorES I already sent them the message, I need help as soon as possible.

• 
  Joseph Franco (@francojosephsd) reported 6 minutes ago

  @HGSupport @DanMicovic @HostGator There is no service in my VPS since monda. One whole work week lost.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 8 minutes ago

  I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

• 
  Oakland Movies - Oakland News - Zennie Abraham (@OaklandMovies) reported 8 minutes ago

  @HGSupport Hey HostGator, fix my server. Where is @NewfoldDigital in all of this?

• 
  Murder by Gaslight. (@GaslightMurder) reported 9 minutes ago

  @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

• 
  Chris (@ccpharrell) reported 11 minutes ago

  I don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...

• 
  Dustin (@DPRea) reported 11 minutes ago

  At 21 I started a web hosting company for under $500. - rented a server from HostGator - studied their "get your first 1,000 customers" ebook like scripture - pitched people in forums Shocker: nobody wanted web hosting from a college kid. So I changed the offer. I started selling websites instead. New website owners have the problem of "Where do I host this?" I would bundle the hosting as part of the website build in exchange for putting their credit card on file for next year. I didn't realize it at the time, but this is when I learned about the 'Front Doors' and 'Back Doors'. It's easy to fool yourself when researching a business or competitor when all you can see if their 'Front Door'. The offer on your competitor's website may look too good to be true and you may wonder how can they possibly do that? They have a 'Back Door' offer that must offset it and then some. You usually can't see it from the outside.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 12 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  Mehmet (@mettersoy) reported 15 minutes ago

  After 14 years as a HostGator customer, I’m leaving. Not because of price. Not because of performance. But because they silently blocked all outbound traffic and took down my ecommerce business. 🧵👇

• 
  Matt Tankersley (@txtanks) reported 17 minutes ago

  @HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!

• 
  TJ Dickerman (@thewartimephilo) reported 17 minutes ago

  @Codie_Sanchez I live in the middle of nowhere, I own a coffeehouse, I consult, I am running 12 agents currently one of which I had create a local newspaper, I gave it log ins to hostgator had it build a website, write the stories, do the research, email the people from the articles, and then uploaded it all and went live. We're only three days into that so nothing of substance is happening, but how cool, eventually sell ads, and help the community. That's just the first I have doing that but now imagine running any number of affiliate sites, blogs, scraper extraordinaire there's just so much to be doing right now. No one around me knows any of this stuff is happening yet. What an opportunity. Could go for days but you're 1000% right, I wish I was surrounded by more me types, but I will take the advantage of having no less than 5 counties near me where I may be the most educated on the subject.

• 
  Kudehinbu Oluwaponle (@koluwaponle) reported 22 minutes ago

  @HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use

• 
  Josh Humble (@joshhumble) reported 22 minutes ago

  Looks like @HostGator, @HGSupport's website installer is down (both attempting Wordpress install and blank site)? Freezing up on my account, can't proceed. Browser refreshes and multiple attempts don't work. Ugh - technology.

• 
  Vrajesh Parekh (@yourwebcoders) reported 23 minutes ago

  @HostGator @ValeriaGadioli @HostGatorBrasil We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains was infected with malware. Instead of suspending that particular domain, they shut down the whole server. For the past 7 days, more than 50 sites are held hostage

• 
  Joseph Franco (@francojosephsd) reported 24 minutes ago

  @HGSupport How many sites do @HostGator have down?

• 
  Tommy Flavio (@tommyflavio) reported 28 minutes ago from Town of Hamden, Connecticut

  @ionos_help_US I called support. They needed my ID and something else. Sadly, I ended up just using @HostGator which went right through and I was up with cpanel in less that 20 minutes.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 28 minutes ago

  @HGSupport @NewfoldDigital I have emails from HostGator going back to 2010. I can show you many times HostGator Admins have done yeoman work in coding. I learned a lot from them. That should be your model, not this frankly lazy approach that HG has adopted. Make some coin and help your customers.

• 
  Cris R (@chriscrm) reported 28 minutes ago

  Hey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 30 minutes ago

  @HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

• 
  Daniel Micovic (@DanMicovic) reported 36 minutes ago

  @HGSupport @HostGator Nothing is connecting. No cPanel or WHM access, sites and email still down.

• 
  Faizan Shaikh (@FaizanS1996) reported 39 minutes ago

  @DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.

• 
  Stella DiMarco (@Stelladmarco) reported 42 minutes ago

  @HostGator - their support staff has repeatedly displayed minimal to zero knowledge and are not much more than phone answering clerks. Numerous times we've been given false and varying info. as for the reason for issues #badwebhosting

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 44 minutes ago

  Hey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.

• 
  Daniel De la Cruz (@dadeze) reported 46 minutes ago

  @HostGator My server has been down for three weeks, and I still haven't received a response. They don't have any backups. I want to know if I should consider the data from my two accounts on the VPS lost.

• 
  Laurus Travel (@laurustravel) reported 47 minutes ago

  @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

• 
  Lucas Castro (@adiospipino) reported 54 minutes ago

  @HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.

• 
  Sleak (@Sleaklight) reported 55 minutes ago

  With @hgsupport now charging $2.99 for additional emails, I took the time to review my plan. I was on a business plan and wiped all old websites not in use and cut down on email accounts and will be able to downgrade to a hatchling account. Their increase turn into savings for me