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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (23%)
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Domains (19%)
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Cloud Services (6%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains | |
 San José |
Hosting | |
 Votorantim |
||
 Sydney |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Sidd
(@abpcontent) reported
@shwnhll @JepsenThomas @kinsta is yet to disappoint me in 4 years. I have worked with Bluehost, Hostgator, Dreamhost, Hostinger, KH, WPEngine, SiteGround, Rocket, and probably some more that I can't recall right now. I think they compete for the top 3 positions in customer support IMHO.
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LOUIS
(@CEOConsultants) reported
@HostGator @HGSupport is it acceptable for a dedicated server to be down an entire week? #Hostgator #TerribleHosting #BadCustomerService
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Stephen Martin
(@Stevemartin1974) reported
@HostGator Totally beside myself that you feel 24 response time is acceptable when a site is down
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give them the cubes 🏴
(@yunhomatata_) reported
Hostgator, worst customer service in existence
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Tonathiu Vargas
(@TonathiuVargas1) reported
@HGSupport my VPS has been down for almost 24 hours, my business depends 100% on my server, from what I see I am not the only one with this problem, could you tell us what is happening? mi case # 44722279.
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Rich DeBusk
(@rich_debusk) reported
@HGSupport what are you doing to fix the Weebly problem so that I can update? Is it time to leave HG?
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give them the cubes 🏴
(@yunhomatata_) reported
@HostGator why so long to respond. Please help, I need to get back online asap
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Lee Kent Hempfling
(@LeeKHempfling) reported
@HGSupport hey guys... what's up. support chat is down, FTP will not list contents of a working domain.. what's up?!?!
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Joseph Martinelli
(@dmv_tradesmen) reported
As per my Media Department All of our websites that are under a @HostGator server with Wordpress installed are down.
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Hari
(@srihari147) reported
@HostGator wrost experience,Customer service is too slow they are not resolving my problem since 4 days .
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Joseph Martinelli
(@dmv_tradesmen) reported
@elemntor host gator support @HGSupport has removed your plugin from my Wordpress site because it was causing an Error 500, have you received any other reports from anywhere else?
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h0rnsby
(@H0rnsby_) reported
@HostGator Our entire server has been down for over a day. No help from support, they just keep saying they'll email us when it's fixed. No explanation. We do a lot of business with you and recommend you to clients. Definitely will be switching.
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MI
(@manuelaisazai) reported
@H0rnsby_ @HostGator We have the same problem!, no solution yet; we have lost sales and customers
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Joseph Martinelli
(@dmv_tradesmen) reported
@HGSupport An hour has passed and no tech support has been provided? Help?
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Volkan Ersan
(@VolkanErsan) reported
@Stefani19834478 I've been with them for over a decade. Honestly, their chat support is pretty up to par except for this on-and-off Chrome issue. Especially compared to GoDaddy's disastrous customer service #hostgator #godaddy
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Merve Sayın
(@mervesayin_) reported
@HGSupport Customer support is terrible. I wish I'd known this before deciding on my host!! @HostGator @HGSupport
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Ashish Mhatre
(@AshishMhatre21) reported
Don't buy @HostGator their service is horrendous. #hostgator #ThirdClassHosting
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Lee Kent Hempfling
(@LeeKHempfling) reported
@HGSupport cache does not save in my browsers.. just tried support nothing i said showed up except the first question which was repeated about 8 times. they asked for a PIN, godaddy perhaps but you were never that **** retentive. got no answer no help and no care what happened to hostgator?
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Merve Sayın
(@mervesayin_) reported
@HGSupport My website doesn't work and I lost so many customers. Because of SSL Certificate. Even though I paid SSL Hostgator is responsible for this situation. Even though I asked for the support they did nothing because I don't give them a security pin!
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Graham Talbot
(@turqnet) reported
@isobel_b @writerlane @HostGator This issue continues for my clients. What will it take to get this finally fixed? It is an embarrassment and I will potentially lose my biggest client if this isn't resolved asap.
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⚡️Critter - Recovering⚡️
(@Alder_Smoke) reported
@TehZee Hostgator. They used to be a lot cheaper, I dunno what ******** happened.
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Stephen Martin
(@Stevemartin1974) reported
@HGSupport Chat tells me to wait 24 hours before the admins will respond to my issue.
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Stephen Martin
(@Stevemartin1974) reported
@HostGator Faster responses from tech support would help protect your customers for sure.
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Joseph Martinelli
(@dmv_tradesmen) reported
Tech support is a 35-40 min wait. My media team is waiting, As of now they haven’t received a call back! @HGSupport
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Hari
(@srihari147) reported
@HostGator I’m trying to reach through call .The customer service number are not working now .please let me know do really care about customer.
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Stephen Martin
(@Stevemartin1974) reported
@HostGator For the record.. site was suspended over 16 hours ago and still waiting for your "crack" support team to respond to emails. #BadService
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Pandita
(@SeamanPandita) reported
@HGSupport Your chat support no longer works - loads for infinity with no end in sight. Is this the only support contact? If so I need to talk to someone about security issues and vulnerabilities.
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Carol Moore
(@carolmoore1776) reported
anyone know why @Hostgator #Hostgator billed me 2 weeks before they said they would and I can't find similar billing #s on their account. are they hacked? their phone support useless.
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Stephen Martin
(@Stevemartin1974) reported
@HostGator Can you imagine wanting to do this.. but your site is down?
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Dario D. Diaz
(@AttorneyDiaz) reported
@hgsupport Who's bag do I have to butter to get my outgoing email working? 4 weeks and 10 support sessions and my outgoing email is a dice roll. Maybe it shows up, maybe it doesn't. email roulette must be a thing @HostGator