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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (38%)
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Cloud Services (18%)
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Hosting (18%)
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Domains (13%)
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Web Tools (13%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Greater Noida |
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| Bulandshahr |
Cloud Services | |
| Bulandshahr |
Web Tools | |
| Bulandshahr |
||
 Austin |
Domains | |
| Noida |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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rajesh g nair
(@rajeshmgnair) reported
@HGSupport Hi ... We tried the live support chat , seems it is not showing ... Please help
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vishad jain
(@vishadvj) reported
@HGSupport I have been trying to get the PHP version updated and spoke with your team and waited for almost 8-10 days now, but nothing has been done. I guess the only option that I have as a customer is to port out to a better service provider. #hosting #customerexperience
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Chris Sutton, RN, OTR/L
(@ChrisOTRN) reported
@HostGator @HGSupport my site has been down since last night due to expired SSL. Called 7 hours ago and checked on status 3 times. Response: “you will be up and running in no time.” No real update or estimated time. I really expected better.
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alok bhardwaj
(@alokbhardwaj) reported
@HostGator why do you have a live chat option that doesn't actually offer live chat and just redirects to your self support page?
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Christian Reed
(@ReedChristian) reported
@HGSupport @ivanJespitia @HostGator Can't get a ticket if we're holding for support
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Melissa Ann
(@MelissaBaBtravl) reported
@HGsupport Since no one is answering phone and live chat is down, I’ll wait until tomorrow for my issue. Hope you are available then.
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The **** Pig
(@nude_pig) reported
Once again my apologies for being unable to update my website. #Hostgator has been down for over 12 hours now and doesn’t seem to care.
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Ivan Javier Espitia
(@ivanJespitia) reported
@HGSupport @ReedChristian @HostGator hi! where is the chat? i need support and i can't find it!
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Vyom Jayaswal
(@vyomjayaswal) reported
Extremely disappointed with @hostgator 's service! Unable to access the backend of my website for weeks now due to error with Wordpress. I have called and emailed them multiple time but they have failed to respond, let alone resolve it. @hgsupport @hostgatorindia #hostgator
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Diego A Perez
(@DiegoBetoPerez) reported
There was a time when @HGSupport @HostGator had a wonderful chat support. No longer there and the assistence by phone led to no solution. They promised me and email, no ticket number. That's how is it gonna be from now on?
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ChannelForbus
(@channelforbus) reported
@skystracloud Obviously…. On all ends of the spectrum I have 100% NO confidence in @HostGator. Fine, I’m not the highest paying customer but this should have been taken more seriously from the beginning. from the circumstances at hand they’ve exposed themselves enough.
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HGSupport Hello, I have a problem with emails of some companies that I hot in you websites!!. The support not able to solve the problem since 4 days they are trying!. Companies are complaining and will make problems for their mails.
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lorlarz2
(@lorlarz2) reported
hostgator has had several very serious problems w/ their email system (not getting key emails, putting email in the wrong folder, not keeping a copy in the SENT folder & more). These problems have been on & off for 3mo.+ No one THERE understands OR is willing to FIX anything
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
More than 4 days @HGSupport can’t fix my issues, Very bad support I opened 3 tickets without any progress Why support team not professionals in @HGSupport @HostGator
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ChannelForbus
(@channelforbus) reported
@HGSupport Already got it. Nothing to say. If it takes a couple days it takes a couple days. Just purge my name and info from your system and take care of that other crap and we can wipe our hands of each other.
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The **** Pig
(@nude_pig) reported
I worked with #hostgator to fix my website issues. At least I think. I want to issue a correction. To no fault of theirs, the issue was due to my website not being verified. Apparently their verification email they sent me got swept away in my email spam folder....
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HGSupport @HostGator Hello, I have a problem with emails of some companies that I host in your websites!!. The support not able to solve the problem since 4 days they are not able to solve it. This is an urgent issue.
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The Sysop
(@DrewTheSysop) reported
Just had to hop on an emergency call with a client who uses @HostGator as their webhost, and the problem they were having is the dumbest thing I could ever conceive of. If your website is using @letsencrypt for SSL certs, they auto renew every 90 days. No problem there.
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The **** Pig
(@nude_pig) reported
Website update: I want to issue a correction. #HostGator it seems has worked with my to get me back up and running. It seems my website needed to be verified. Funny how that happened since I've been using it for 3 weeks. Seems their verification email got tucked away in my..
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HGSupport I just Want my problem to be sloved!. I have very big pressure from my customers! hope to progress quickly! Otherwise I will lose my business!!.
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HostGator very bad company and bad support, I have problem more than 4 days they can’t fix it, just they said we will open ticket @HGSupport @HostGator
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Andre Daoust
(@AndreD) reported
@HGSupport Thanks for the information. Please be aware that some WP themes are breaking because version 5.6 is now considered obsolete. Upgardint to VPS hosting is too expensive leaves me with only two unpleasant options. 1) keep sites broken or 2) find new hosting
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CaldeCito
(@xEngelSx) reported
where is Chat Support? @HostGator
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Christian Reed
(@ReedChristian) reported
@HostGator @HGSupport The last 6 months have been a nightmare using your servers. I've been told so many stories about why they don't work, all untrue and never been fixed. This is just an awful way to treat customers
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Kareem O’Buckwheat
(@StevePe96455974) reported
Anyone else ever try to get tech support from @HostGator ? Complete and utter nightmare. Can’t talk directly to escalation team and all calls go through a call center. My business has only been down for 7 days but who’s counting? #worstservice #techsupportajoke #nightmare
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Defensor del Perú
(@DefiendetuPeru) reported
@HostGator you have eliminated the technical support by chat
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HostGator @HGSupport Hello, I have a problem with emails of some companies that I host in your websites!!. The support not able to solve the problem since 4 days they are not able to solve it. This is an urgent issue.
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Hanadi ⚓️
(@EnnabHanadi) reported
@HGSupport @AbduljalilSaleh Hi, I am one of his customers! I have to send very important and urgent email on Sunday! Waiting till now! Me too will lost my work not only him! It’s unbelievable! How an issue in such a big company can take all this time!!.
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Karin Richey
(@yaykarin) reported
I'm not one to blast folks online, but you can only be ignored for so long before you get desperate. Will I really have to sue @HostGator to get them to provide the service I pay for? @HGSupport says they have no support for my being able to LOGIN. You know - basic support? 👇
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The **** Pig
(@nude_pig) reported
From time to time if you find my website is down, just so you know, it’s an issue with my hosting company. I’m working on possibly switching to another since I’m within the 30 day money back guarantee window. Thanks for your patience. #thenudepig #Hostgator