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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (26%)
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Hosting (26%)
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Cloud Services (20%)
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Domains (18%)
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Web Tools (10%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arlington Heights |
Hosting | |
 Cuauhtémoc |
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 Londrina |
Domains | |
| Atlanta |
Hosting | |
| Santiago de Querétaro |
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| Chihuahua |
Web Tools |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Rich DeBusk
(@rich_debusk) reported
@HGSupport what are you doing to fix the Weebly problem so that I can update? Is it time to leave HG?
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Kalin Schmoldt
(@kalinschmoldt) reported
@HGSupport My VPS has been offline more than 2 days. Support just says "wait 2 hours" over and over. Zero communication from @HostGator.
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LOUIS
(@CEOConsultants) reported
@HostGator @HGSupport is it acceptable for a dedicated server to be down an entire week? #Hostgator #TerribleHosting #BadCustomerService
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Sidd
(@abpcontent) reported
@shwnhll @JepsenThomas @kinsta is yet to disappoint me in 4 years. I have worked with Bluehost, Hostgator, Dreamhost, Hostinger, KH, WPEngine, SiteGround, Rocket, and probably some more that I can't recall right now. I think they compete for the top 3 positions in customer support IMHO.
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Stephen Martin
(@Stevemartin1974) reported
@HostGator Faster responses from tech support would help protect your customers for sure.
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Kalin Schmoldt
(@kalinschmoldt) reported
@HGSupport It's been OVER 2 days. It was supposed to take up to 2 hours overnight. The lack of communication is what bothers me. Support says no one is allowed to talk to the VPS admins, so they have no updates.
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Stephen Martin
(@Stevemartin1974) reported
@HostGator Totally beside myself that you feel 24 response time is acceptable when a site is down
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give them the cubes 🏴
(@yunhomatata_) reported
@HostGator why so long to respond. Please help, I need to get back online asap
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Dr. Mehmet Karaca
(@doctorkaraca) reported
@HGSupport I do not have an escalated case ID, there doesn't appear to be any other way of contacting your support team other than Live Chat and phone. The representative on Live Chat didn't give me a case ID. I'll DM you this anyhow.
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Tonathiu Vargas
(@TonathiuVargas1) reported
@HGSupport my VPS has been down for almost 24 hours, my business depends 100% on my server, from what I see I am not the only one with this problem, could you tell us what is happening? mi case # 44722279.
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Merve Sayın
(@mervesayin_) reported
@HGSupport My website doesn't work and I lost so many customers. Because of SSL Certificate. Even though I paid SSL Hostgator is responsible for this situation. Even though I asked for the support they did nothing because I don't give them a security pin!
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Craig
(@happycraig) reported
@HGSupport The issue was escalated 24 hours ago. Case 44712317 Tech support can give me no information on the issue. No ETA on the account being up. Nothing. Over 100 of my customer websites are down.
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Joseph Martinelli
(@dmv_tradesmen) reported
@elemntor host gator support @HGSupport has removed your plugin from my Wordpress site because it was causing an Error 500, have you received any other reports from anywhere else?
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Joseph Martinelli
(@dmv_tradesmen) reported
As per my Media Department All of our websites that are under a @HostGator server with Wordpress installed are down.
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Ashish Mhatre
(@AshishMhatre21) reported
Don't buy @HostGator their service is horrendous. #hostgator #ThirdClassHosting
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Merve Sayın
(@mervesayin_) reported
@HGSupport Customer support is terrible. I wish I'd known this before deciding on my host!! @HostGator @HGSupport
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Stephen Martin
(@Stevemartin1974) reported
@HostGator Can you imagine wanting to do this.. but your site is down?
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Stephen Martin
(@Stevemartin1974) reported
@HostGator For the record.. site was suspended over 16 hours ago and still waiting for your "crack" support team to respond to emails. #BadService
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Kalin Schmoldt
(@kalinschmoldt) reported
@HGSupport this is an honest question, but how long do you recommend I let my sites be down before I should switch hosts? What would you do?
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Craig
(@happycraig) reported
@HGSupport Thanks I'll do that. My VPS account has currently been down over 24 hours. It was down 12 hours last Saturday and down another four times before that. No help from tech support. Considering #HostGator for their website? Go elsewhere. They don't care about you.
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PerOla Hammar 陈家悦
(@perolahammar) reported
@HGSupport Yes. That way worked. I have been online with the chat support for about 45 minutes now. Thanks.
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Stephen Martin
(@Stevemartin1974) reported
@HGSupport Chat tells me to wait 24 hours before the admins will respond to my issue.
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Craig
(@happycraig) reported
@HostGator VPS has been down 24 hours now. Tech support cannot tell me why. HostGator is effectively killing my business. Sixth time my accounts have gone down.
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Joseph Martinelli
(@dmv_tradesmen) reported
Tech support is a 35-40 min wait. My media team is waiting, As of now they haven’t received a call back! @HGSupport
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Breezie Castell
(@BreezieCastell) reported
@perolahammar @HostGator I’ve been having issues too for the first time. Did you try the chat?
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Carol Moore
(@carolmoore1776) reported
anyone know why @Hostgator #Hostgator billed me 2 weeks before they said they would and I can't find similar billing #s on their account. are they hacked? their phone support useless.
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Volkan Ersan
(@VolkanErsan) reported
@Stefani19834478 I've been with them for over a decade. Honestly, their chat support is pretty up to par except for this on-and-off Chrome issue. Especially compared to GoDaddy's disastrous customer service #hostgator #godaddy
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Bill Dubs
(@billdubs) reported
@HostGator has got to be the worst hosting company on the planet! Been trying to reach support for 45 minutes; chat or via phone. What a joke!
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Joseph Martinelli
(@dmv_tradesmen) reported
@HGSupport An hour has passed and no tech support has been provided? Help?
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Joseph Martinelli
(@dmv_tradesmen) reported
@HGSupport @happycraig Just seen all my Wordpress sites are down