Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (35%)
• Cloud Services (25%)
• E-mail (20%)
• Domains (18%)
• Web Tools (3%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
São Paulo	Hosting	1 hour ago
Concepción	Hosting	4 hours ago
León de los Aldama	Domains	4 hours ago
Itajubá	Hosting	4 hours ago
Deerfield Beach	E-mail	4 hours ago
Tijuana	Cloud Services	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HostGator Support (@HGSupport) reported 1 minute ago

  @ronimartinezz @HostGator From the screenshot, it looks like you are having trouble logging in to your account to cancel. If that's the case, send us a DM so we can get you verified and assist.

• 
  reisz (@Reisz_) reported 2 minutes ago

  @omouradobrasil @HostGator o meu chat simplesmente caiu :) 503 Service Unavailable No server is available to handle this request.

• 
  Dustin (@DPRea) reported 3 minutes ago

  At 21 I started a web hosting company for under $500. - rented a server from HostGator - studied their "get your first 1,000 customers" ebook like scripture - pitched people in forums Shocker: nobody wanted web hosting from a college kid. So I changed the offer. I started selling websites instead. New website owners have the problem of "Where do I host this?" I would bundle the hosting as part of the website build in exchange for putting their credit card on file for next year. I didn't realize it at the time, but this is when I learned about the 'Front Doors' and 'Back Doors'. It's easy to fool yourself when researching a business or competitor when all you can see if their 'Front Door'. The offer on your competitor's website may look too good to be true and you may wonder how can they possibly do that? They have a 'Back Door' offer that must offset it and then some. You usually can't see it from the outside.

• 
  Champion Ratings (@Champ_Ratings) reported 7 minutes ago

  @HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left

• 
  Ghayas uddin (@ghayasbst) reported 10 minutes ago

  @HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.

• 
  Josh Humble (@joshhumble) reported 10 minutes ago

  Looks like @HostGator, @HGSupport's website installer is down (both attempting Wordpress install and blank site)? Freezing up on my account, can't proceed. Browser refreshes and multiple attempts don't work. Ugh - technology.

• 
  Twitty (@tweetnoxious) reported 12 minutes ago

  @JPTheStrayDog @HostGator Ai is the worst thing ever to happen to customer service

• 
  Murder by Gaslight. (@GaslightMurder) reported 14 minutes ago

  @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 17 minutes ago

  I think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.

• 
  Artfool Politics (@artfoolpolitics) reported 17 minutes ago

  @HostGator @Trrance How about stop telling us how frustrating it is and actually do your freaking job and FIX IT????

• 
  Celes Chere (@BrianMarti42502) reported 19 minutes ago

  @YoungbloodJoe @HostGator hahaha - host gator sucks ***, we moved from them to inmotion very early on. And if you got indians doing any sort of migration you are going to have to get a US based dev involved for sure.

• 
  Joseph Franco (@francojosephsd) reported 21 minutes ago

  @kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport

• 
  Shailesh B Shah Sapan (@shaileshbshah99) reported 24 minutes ago

  @BigRock @HostGator @hostgatorindia My website is down since last 4-5 days. The business is in trouble. What are you doing? Now please dont ask to DM my details... It is not only my problem... There are serveral other business, too. Answer here only...

• 
  JK’s Case History (@KenMediated) reported 25 minutes ago

  What’s wrong with HostGator? I need to contact my doctor but HostGator just gives me the runaround. Anyone have similar problems?

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 25 minutes ago

  @HGSupport @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Pls we urgently need escalation to a senior en

• 
  Karen Lakeman (@KarenLakeman) reported 31 minutes ago

  @hostgator bad customer service again!

• 
  Lissa (@itsjustmetwo) reported 33 minutes ago

  @HGSupport Why is it impossible to get anything escalated to people who can actually help?

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 33 minutes ago

  @HGSupport I am a journalist so many Government systems depend on my brother who depends on your company. For two weeks the server has been down and he has never witnessed this kind of thing before. As a result of this my brother is totally confused, down and hospitalized

• 
  Tawheed (@tawheedsofia) reported 34 minutes ago

  @BigRock one of the worst companies every -friends be careful - they dont ifnrom u anything - they migrated me from hostgator then blackmailed me into taking expensive VPS server and then now emailed me to change name servers - did it - BOOM full crash !!!!!

• 
  HostGator (@HostGator) reported 35 minutes ago

  @darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.

• 
  Eduardo Morales (@chikipollo08) reported 38 minutes ago

  @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

• 
  I REFUSE (@seanrogers8) reported 39 minutes ago

  @HostGator Looks like you all have been hacked again. Duplicated records DKIM DMARC SPF! When will you fix this?! @HGSupport

• 
  Kudehinbu Oluwaponle (@koluwaponle) reported 41 minutes ago

  @HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use

• 
  Daniel Micovic (@DanMicovic) reported 43 minutes ago

  @HostGator @HGSupport entering day 6 without access to 3 revenue producing sites, and no one at HG has any answers, only cut-and-paste replies. Hearing nearly 50k sites still down and HG is recruiting help on Fiverr. Epic fail and clear signal that revenue producing sites cannot trust HG.

• 
  Kishor K Sukumar (@kishorksukumar) reported 51 minutes ago

  @francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 51 minutes ago

  @HGSupport WTF is going on?

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 53 minutes ago

  And then @hostgator does this thing where they pretend to fix the problem, @newfoldDigital- but they send you to a tech person who can’t fix it I spent hours on the phone — something about optimizing the site. Clearly … not the answer. Let’s not forget when the tech people pick up the phone to clock in and ignore you for an hour… who the heck runs Newfold Digital

• 
  Chris (@ccpharrell) reported 54 minutes ago

  I don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 54 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  Sacrifice for the Future (@AdvDefConcepts) reported 58 minutes ago

  @HostGator @JanesErica49730 I completely agree, the new Roundcube sucks. To make it worse, they are completely tone deaf to why we don't like it. Their comment "You will get used to it". 😳