IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 4 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Simona
(@s33m33P) reported
@el_Petrikaitis @IGClientHelp Hi, I have the same problem. Have you managed to sort it yet. So frustrating .....
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Monte M
(@Montage512) reported
@nickcawley1 @DailyFX @IGcom Apparently write these articles with no real information why the crypto market crashed. F2 mining pool dumped btc into the market. Probably because bitcoin futures are up on Friday. Second there was a flash crash on Kraken that plummeted the prices further and that caused panic.
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Muhammad Shad Arzani
(@ShadArzani) reported
@IGClientHelp Hi. If anyone available at all IG to help unlock an account. Tried online chat and phone but have been waiting for long!
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Ian Morgan-Smith
(@GrindertraderUK) reported
At 12:42 today I received the worst kept secret in the world from @IGClientHelp .. What amounts to the The first margin call I have had since in ..well not in a very very very long time.
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NamTab
(@NamTab70369080) reported
@IGClientHelp @HFlipster I have had the same issue all day. Open positions that I cannot see and right now I have a position open that I can see but can't amend my stop loss. I amend the level on the chart and then it just bounces back to where it was.... Not good honestly. I can't stay with IG
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peter deugenio
(@peterdeugenio) reported
@IGClientHelp i've been on hold for over 30mins to find out why you transferred my funds to the wrong currency account. Your live chat feature is a total waste of time and I'm wondering why your service is so hopeless for the amount of money I have onboard?
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Craig Holland
(@CraigHo62125246) reported
@IGClientHelp I signed up for an account today and now I can’t access it. It’s saying my password is incorrect. Can you help?
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kanda
(@cxeq) reported
@IGClientHelp Do you have some kind of liquidty problems
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Outlander
(@WBInvesting) reported
@IGClientHelp @ProRealTime , Is there any issue with Data after 0245 GMT? There was data missing on indices between 0245 and 0345 yesterday and today it is showing as spike around 0300 GMT. However I don't see anything like this on TradingView so issue sees to be localised.
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Mike James
(@mikejamesone) reported
@malinda63998104 @IGClientHelp i waited on hold for over 1 hour! why no phone help?
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The #DPMO C.E.O 🇯🇲
(@MayhemRVF) reported
Tried to average down and buy more $AMC earlier and @IGcom wouldn’t let me. Piss take #DPMO
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Tony B
(@TonyBonnerChef) reported
@IGClientHelp Been trying to withdraw for 2 days...I've emailed. The phone service is seemingly inadequate.
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gin&tonic
(@Woodysue) reported
Here we go again @IGClientHelp trying to partially close #VAR 1 of your hit list but get the message 'unexpected error occurred cannot close position ' forcing me to go to 100% margin..this must be against #FCA guidelines surely?
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Mark O'Donnell
(@markodonnell10) reported
@IGClientHelp Sorry - I can’t get through to your help desk - I don’t have hours to wait on the phone I’m afraid - can you help?
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Muhammad Shad Arzani
(@ShadArzani) reported
@malinda63998104 @IGClientHelp I am facing exactly same issue at the moment
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