IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• BlacStealth Music (@BLACSTEALTH) reported 7 minutes ago

  @IGClientHelp hello my name is Mr. Walker , I’m running an EA. On your platform and I continue to get a zero divide message and not sure how to solve this problem. I’ve changed the settings numerous of times without success. What should I do to remedy this issue?

• Bengu Pellegrini (@bengu31) reported 8 minutes ago

  @fundologist @IGClientHelp I have been trying to contact you in the last 3 days. What kind of a service is this? It must be a joke!

• James Tuck (@jtsays) reported 12 minutes ago

  @IGcom Why am I unable to withdraw from my ISA via the mobile app - it keeps saying contact help desk? I then called and 20 min later I get cut off. Very unimpressed with this service. Please advise ASAP.

• Bulls&BearsPLC (@BBearsplc) reported 12 minutes ago

  @IGcom Amazing, sent a message to the 24 hour Client help line on Friday afternoon . Still no reply. Not much point in a 24 hour help line really.

• Samuel (@samuelpresti1) reported 12 minutes ago

  @IGClientHelp Problem regarding cancel limit and stop loss I mencioned 2 min. ago, has been solved

• Salima Manji (@Salima_Manji) reported 16 minutes ago

  @IGcom please could you reply to my email as I can’t login to my account 🙏

• Bhav (@calculatorguy7) reported 16 minutes ago

  @IGClientHelp why can't buy some shares in a share dealing account. I get the error "not suitable for European retail clients" why is this?

• Simon Massey (@simonjmassey) reported 20 minutes ago

  @IGcom I have unable to deposit funds from debit card, is there trouble with your systems. Been on hold for an hour and a half and unable to get resolved!

• Brian Byrne (@BrianBy24507538) reported 21 minutes ago

  @IGClientHelp hi there. I applied to open an account a week ago. Have been told all my docs are checked etc but account still not active. User name is bbybby1. Any help appreciated.

• The Inhibited (@TheInhibited) reported 23 minutes ago

  @IGClientHelp @IGcom I’m having some real problems getting in contact. I’ve tried livechat, email and now on the phone? Is anyone actually there?

• Kieran Cassel (@kierancassel) reported 27 minutes ago

  @IGClientHelp I am unable to sign in on the mobile app or on the desktop website. I get redirected back the home page. Please advise.

• khureem (@khureem) reported 28 minutes ago

  @IGClientHelp been on phone for past 45 minutes and on chat too. no one responds. terrible customer service. my account is locked and no ones bother helping!

• James Tuck (@jtsays) reported 28 minutes ago

  @IGClientHelp Why am I unable to withdraw to my bank from my IG ISA? It says to contact the help desk but nobody answers the phone at your help desk?

• EllyDavis 🇬🇧 3.5% (@EllyDavis) reported 29 minutes ago

  @IGClientHelp @khureem It's still not working.

• khureem (@khureem) reported 31 minutes ago

  @IGClientHelp @EllyDavis terrible customer service!

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