IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Zubair
(@Zubairssss) reported
@IGClientHelp Extremely unimpressed by the quality of service I've received the last two weeks. Days to get a reply and from someone who didn't even read my query properly. And I'm being asked if the problem persists?
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp Still Can not launch Real pro on my IG live Account (HXV6B) please resolve my issue
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Charl
(@Charl16201311) reported
@IGClientHelp Hi I need help...cannot place a trade, the error is that i am hedging...the problem is that I have not placed any trades yet, so how can I be hedging? I can place a long, but not a short...?
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Lion's Eye Entrainment
(@LionsEyeEntLLC) reported
@IGClientHelp Is IG a margin only based service? If not how do I make that selection within my account?
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hesham barr
(@heshambarr) reported
@IGClientHelp Hi there - can't log in using password on computer, nor biometric details on 'phone. No one answers the 'phone nor the chat to get support.
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Gary Newman
(@GaryNTrader) reported
@hafiz_11120 @Hermes3456 @IGcom I suspect a lot will also come down to how many flights are booked using vouchers which they’ve already had the revenue from in 2019/20! Must be a lot of money worth of vouchers out there to be used
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CryptoDog
(@Deg092) reported
@IGClientHelp hey I'm using MT4 and for some reason when I edit one of positions SL and TP it effects my other positions that I currently have open on the same pair any idea on how to fix this?
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Ride Safe With Us LLC
(@DeWayneHensley) reported
@IGClientHelp MT4, Trying to place trade. Continue to get error “off quotes” , help PLEASE
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp i already send bundle off an email with screen shot also attached email from real pro teams reply Errors code 1003
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Punjabi Jams
(@PunjabiJams) reported
@IGClientHelp I have spent hours waiting on the phone, no email and social media response think you could do with some investment into customer service as this is ridiculous
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kje - FREE ASSANGE NOW🍎
(@zdok) reported
@IGClientHelp No. It's not something unique to me. It applies to all of your clients with long-dated spreadbets on the list of stocks for which positions will be closed on March 29. IG needs to publish its policy for resolving this problem. It's not rocket science.
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Mr. Nyea - こりーの
(@notcolino) reported
@IGClientHelp @pione3r Can you please answer the question. When will we be able to buy (open) positions again on $AMC? @TheFCA should be investigating what you're doing. I have already moved my business elsewhere because of your dishonesty and lack of help.
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Todd
(@RickyToddz) reported
@malinda63998104 @IGClientHelp @IGClientHelp I’m experiencing the exact same issue. Been waiting a long time for someone to answer the phone support through chat!!!
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Shivraj
(@Shivraj20053040) reported
@IGClientHelp Experienced Very poor service of IG
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@WalshyNick @IGClientHelp Still same problem this morning @IGClientHelp
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