IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Burhan Turgut
(@BurhanT07629773) reported
@IGClientHelp Account ID: TWZUK Username: burhan12624 I would like to trade 'complex' instruments: SIL, SILJ, GDX, GDXJ. It doesn't allow me to trade these. Can you help me with this?
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Wish Lalwani
(@wishlalwani) reported
from
Los Angeles, California
@IGClientHelp hi I have been having this problem of not being able to close my trade. I am having more of such issues now. Opening trades are ok but closing them is a hit and miss thing. need to exectue multiple times before the trade finally closed and by then.
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HH
(@HH11965784) reported
@ELurie7 @IGClientHelp Same issues on Forex since Thursday last week. GBP/USD is not updating in real time so Orders are not changing to Positons
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britney
(@britney39820980) reported
@IGClientHelp hello, i'm not able to log on to my IG account, i get an unexpected error. please advise
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shak
(@shak_m) reported
@IGcom worst ever customer service. On hold for over an hour and then get cut off. Waiting for my shares over 2 weeks still nothing. How do you operate
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Nik
(@Nik67067818) reported
@IGClientHelp dm you.. help resting password
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Harald Hadrada
(@HaraldHadrada2) reported
@IGClientHelp Whats up with you lot live chat nobody there call sent in circles 3 days to tell me passport photo blury when its not. No DM reply technical issue since Friday trying to upload proof of address. Yet im told your mustard...4 days and still no closer to account/OPEN
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick. The name in my IG account @profamazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please
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Sarah Hopkins
(@smiley_sare) reported
@IGClientHelp I can’t log on.. I’ve reset pw and still no joy. Has been a problem for months. I’ve been cut off your tel line after waiting 40mins for someone to ans @ 8am. waited hours for a live chat that came and went while I was working, with no email follow up. HELP
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp help
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Gareth Williams
(@williaga) reported
@IGcom can you please tell me HOW I get in touch with you people? My account is locked for some reason but nowhere can I see a way to get help..... This is ridiculous!!!
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Wouter
(@Wouts24) reported
@IGClientHelp hi ,my charts stopped working ,I made another min deposit but the charts are still missing ,no one answers and the live chat doesn't work,I urgently need help to get my charts working again,(pro real-time)
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Arun
(@arunbandi) reported
@IGClientHelp "[Trade is disabled]" MT4 not able to do trading..anyone got same issue?
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Gearoid
(@Nivag01) reported
@IGClientHelp #help it's a disaster every time I progress a chat on your system it gets to a point and your agents end the conversation. What the he'll is going on. Its bad enough your shutting all our accounts
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Mike
(@doctorcrank) reported
@IGClientHelp help! All my charts when set to a 1d interval are missing the data for Monday (2021-03-29) - is this a known issue, and will it be fixed?
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