IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Kuong
(@AndrewKuong) reported
@IGClientHelp hi why crypto is still inactive now on sat 4am UK time which is stated on the website and no help desk to help..
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp A disgrace at customer service level. Very, very difficult to actually speak to anyone!! Again and dealing with facts!! Cheap trading prices. Diabolical customer service. Bad for far too long, so obviously not interested in providing proper customer service.
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bergo
(@bergosbg) reported
@Share_investor @IGClientHelp Same experience - I had two issues that were never remedied. Gave up after countless emails and live chat
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Nazia Rizwan SLT
(@NaziaRizwanSLT) reported
@IGClientHelp Following on from my last message, without any response from you, my MT4 account became accessible to trade on again, but I lost out on my open positions. Disgusting. You have no customer service! I will raise this further
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Bulls&BearsPLC
(@BBearsplc) reported
@IGcom Amazing, sent a message to the 24 hour Client help line on Friday afternoon . Still no reply. Not much point in a 24 hour help line really.
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Samuel
(@samuelpresti1) reported
@IGClientHelp Problem regarding cancel limit and stop loss I mencioned 2 min. ago, has been solved
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@IGClientHelp can you remove these tweets from the IG news tweets feed in the UI please - not really interested in other users IG issues ! Thanks
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Share Investor
(@Share_investor) reported
For a company the size of @IGClientHelp there customer service takes so long it’s annoying!!
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Adnan Van Dal
(@AdnanVanDal1) reported
@IGClientHelp Hi, so we're into earnings' season, us banks kicking off this week, have twice raised with support that company earnings' calendar is not populated on platform. Any ETA on a fix? Thanks (great platform btw been using pbbly for abt a decade!).
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Samuel
(@samuelpresti1) reported
@IGClientHelp Hi. I have an open position in Wall Street Cash with a limit and stop loss, which I would like to cancel but the system is not allowing me to do so. I don't understand why. Can you help me?
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Jay
(@JayBXIII) reported
@IGClientHelp I am trying to close positions in my account. I have an EA running that has held positions for over 3 days and tht is not correct. When I try to execute it I get an error "Trade is disabled" on every thing I do.
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Mo
(@tradermo_) reported
@IGClientHelp why has your customer service gone **** the past few months?
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BCFC
(@carlbcfc) reported
@IGClientHelp I hold TUI AG, and have a right issue offer. How do I pay for the offer? Thanks
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp can somebody please call me because I have a serious complaint regarding the unnecessary market manipulation against my trading strategy using your platform? IG have moved the goalpost without any prior notifications to users, this is unacceptable & very unfair.
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Jamie muir
(@jamiemuirfilms) reported
@IGClientHelp I have tried to send myself a password reset. but nothing came through. My account has now been locked and I cannot get through on the phone and haven't had any response over email from IG support.
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