IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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HH
(@HH11965784) reported
@ELurie7 @IGClientHelp Same issues on Forex since Thursday last week. GBP/USD is not updating in real time so Orders are not changing to Positons
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Gareth Williams
(@williaga) reported
@IGcom Reset my login for the third time. Account still locked. Your last chance. Just tell me what to do or unlock the account. If not I'll just go to CMC. Life's too short
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick Aning. The name on my IG account @prof_amazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please.
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HH
(@HH11965784) reported
@IGClientHelp need you help with Forex for GBP/USD - chart is not updating properly since last Thursday - very slow and candle movement even on 10min chart is not consistent. Orders do not transition to Positions.
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@cperkin99 @LondonSouthEast If you compare LSE's poor performance, with IG's direct anti-client behaviors, gives you something to look at. One doesn't server investors so well, the other acts directly contrary to the interests of investors (their clients). @IGClientHelp Could not deal with IG again, ever.
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Aashish
(@Aashish18770606) reported
@IGClientHelp waiting on the support call for over an hour, is someone ever going to answer??!! I need to withdraw money from my account
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Larus
(@MrLarus) reported
@IGClientHelp Thank you. The numbers on your app don't respond in anything like a reasonable time for placing a trade, but I was given a direct line by a fellow investor. Your service frankly is crap at the moment.
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Harald Hadrada
(@HaraldHadrada2) reported
Right cant be assed with last 30. Good week but markets looking or aim market is looking wishy washy in general. Roll on next week and please @IGClientHelp help me get my III to IG transaction moving. Ile bring loads of new pi with me after.
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Harald Hadrada
(@HaraldHadrada2) reported
@IGClientHelp Getting silly now my post arrived last Wednesday and transfer process not started. I was told yesterday nobody had been to the post room for days but would go now. Common this is not good service so far.
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John Thornton
(@HakePirate) reported
@IGClientHelp trying to do a cash ISA transfer. Chat does not work properly, when I telephone no help is provided, just fobbed off. You received cash from other provider 30/3 but nobody will check what is going on. Have emailed a few times, but no progress.
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Andy Penson
(@Andy_Penson) reported
@IGClientHelp I have been trying to get hold of you guys to finalise a rights issue order but have been on hold for an hour. The live chat has been unanswered too. We are told to call but we can't if we're not answered.
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@fckisam1676 @IGClientHelp Do not deal with IG. Don't give a f--k about clients and customer service is SH1-E.
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graftkicks 👞
(@dangrafty) reported
@williaga @IGcom Hello go message Daniel_hacks001 on Instagram. He helped me in getting back my account, this support system sucks mate
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Ed Poole
(@_ewp) reported
@IGClientHelp Your volume indicators are broken and have been for a while - they don’t update unless you refresh the page. Any visibility on this? Given the lack of reply the last time I tweeted, I’m not holding my breath though…
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shak
(@shak_m) reported
@IGcom worst ever customer service. On hold for over an hour and then get cut off. Waiting for my shares over 2 weeks still nothing. How do you operate
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