IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 5
Hannover, Lower Saxony 1
Stade, Lower Saxony 1
Berlin, Land Berlin 1
Hamburg, HH 1
Sydney, NSW 1
Lienz, Tirol 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Andrea334506911 Andrea34 (@Andrea334506911) reported

    @wheeliedealer I have dumped all my #IGG, at 867.xx and 838.xx, second sale was when it went through my stop loss. I think they have vastly overpaid for the acquisition at approx 20 * EBITDA. Secondarily, it's also a reflection of how terrible I think the @IGClientHelp customer services is

  • EyeIgnite EyeIgnite (@EyeIgnite) reported

    @IGClientHelp Hello do you have any staff whatsoever? Your platform is not working during trading hours. Fix it please.

  • Ya_aqov J-ME (@Ya_aqov) reported

    @Andrea334506911 @wheeliedealer @IGClientHelp I opened a secondary account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.

  • Rasalafa Safa (@Rasalafa) reported

    @IGClientHelp Hi - I cannot login either via the app or online. Please help? Urgent that I can log in right now.

  • Ya_aqov J-ME (@Ya_aqov) reported

    @Andrea334506911 @wheeliedealer @IGClientHelp I opened an account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.

  • stimmi_neutron stimmi neutron (@stimmi_neutron) reported

    @IGClientHelp i cant login to my trading account help!

  • Mad_At_Markets MadAtMarkets (@Mad_At_Markets) reported

    @modges_m @IGClientHelp It's not specific to you. Global error

  • NainaBhaskar2 Naina Bhaskar (@NainaBhaskar2) reported

    @Kaataa_K13 @IGcom Mind doesn’t let me log in, “unexpected error” for the last 20mins. #IGcom. Trying to get through to them on the phone.

  • Kaataa_K13 Kat K (@Kaataa_K13) reported

    @NainaBhaskar2 @IGcom I am logged in and can do everything except accessing the trading platforms.. It keeps throwing errors. Their status page is saying all green and operational though - doesn't seem like it to me lol

  • Mitch9896 Mitch (@Mitch9896) reported

    @IGClientHelp It's all good, i was using hyperbole, i was only down a few quid.

  • Tody95641607 Tody (@Tody95641607) reported

    @IGClientHelp why is ur platform down now9?

  • galpination Adam Galpin (@galpination) reported

    @IGClientHelp why can't I log into my online account. Keep getting an unexpected error message. This is costing me money!

  • modges_m M@H (@modges_m) reported

    @IGClientHelp No one answering phone. Chat been loading someone to help for 20 mins. 2 phone numbers will not connect. My account has an unexpected error. How can i speak to someone pls?

  • M4Roberts MartinRoberts (@M4Roberts) reported

    @IGcom why can’t I access my account? Unexpected error!! Losing money??

  • fab_flamingoo FabFlamingoTuitionCo (@fab_flamingoo) reported

    @IGClientHelp My account has logged me out and now fails to recognise me as an account holder... help...please!

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