IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 4
Berlin, Land Berlin 2
Kassel, Hessen 2
Brisbane, QLD 2
Hechingen, Baden-Württemberg Region 1
Nortmoor, Lower Saxony 1
Watford, England 1
Camberwell, England 1
Bad Dürkheim, Rheinland-Pfalz 1
Solingen, NRW 1
Bremen, Bremen 1
Frankfurt am Main, Hessen 1
Munich, Bavaria 1
Flensburg, Schleswig-Holstein 1
Carlisle, England 1
Mering, Bavaria 1
Paignton, England 1
Saint Petersburg, Sankt-Peterburg 1
Hamburg, HH 1
Oslo, Oslo County 1
Hackney, England 1
Walthamstow, England 1
Köln, NRW 1
Paris, Île-de-France 1
Edinburgh, Scotland 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewdc208 Andrewdc208 (@andrewdc208) reported

    @IGcom - The alerts pop ups on the desktop version are terrible n never stop even once closed, (thus preventing new windows being opened)-really annoying, pls fix this

  • jonatas245it Jônatas G. Martins (@jonatas245it) reported

    @IGClientHelp Also worthy mentioning: first time ever that I get a written letter both nice and informative like the one I just got, and also surprised since my deposits at IG were rather minor, nowhere near e.g. my Swiss FX/MCA Account (FINMA regulated but really awful support)...

  • pankaj9996 pankaj kumar (@pankaj9996) reported

    @IGClientHelp I am Indian. I want to trade with I global. But due to wrong telephone number showing in your site, I an not opening the same, hence, legal support team address or number may be provided so that a live account may be open, please.

  • Julien_iZiWEB Julien iZi-WEB (@Julien_iZiWEB) reported

    @IGcom My orders are all rejected today. How can I get some support?

  • jonatas245it Jônatas G. Martins (@jonatas245it) reported

    @IGClientHelp ...I'd like to both suggest improvements in the support service for emerging markets, but also apologize as I definitely overreacted: just a few days later the money was fully in my account, and today (much to my total surprise) actually got a nice written letter...

  • slimjim3425 SlimJim (@slimjim3425) reported

    @IGcom tried to open an account and get info on L2 dealer. do you not have support in London anymore as customer service was poor on the telephone. sounded like a foreign call centre?

  • bradleysexton1 Brad (@bradleysexton1) reported

    @RhysHughes2 @cricvizanalyst @IGcom Won't lie I've not been watching, been working had assumed that it was another flat deck. Just turned it on to see Overton get castled. But, if its moving about you still shouldn't be playing 32% of false shots, you either hunker down or take the fight as it were to the bowler.

  • thomasfitz05 thomasfitz05 (@thomasfitz05) reported

    @cricvizanalyst @IGcom Just cant help himself. Blokes had one good year in the last 5

  • MarySequera Mary (@MarySequera) reported

    @IGClientHelp I cannot add funds to my account. Please help.

  • milbshake milbshake (@milbshake) reported

    @IGClientHelp Thanks. Also as of today, the platform is lagging on prices (1-2 secs - I have 2 accounts so can verify one from the other) and more imp the positions are out of date - they don't update, needs refresh every time. This happened before last year, can your team please fix asap. thx

  • seanprowse1 Sean Prowse (@seanprowse1) reported

    @Dr555888 @IGClientHelp Calm down mate ffs, I'm not selling or buying #mrbusy

  • Mang365 Tim O'Donnell (@Mang365) reported

    @IGClientHelp @IGcom intermittent Brent crude unavailable to trade issue for over a month now. Can anyone from IG let their customers know what’s going on? This is appalling service!!

  • WaliAhmade4 Wali Ahmade (@WaliAhmade4) reported

    @cricvizanalyst @benjonescricket @IGcom Help me

  • jonatas245it Jônatas G. Martins (@jonatas245it) reported

    @IGClientHelp Therefore, whilst I do maintain my strong suggestion that IG try and improve its online support together with MT4's spreads for those wishing to trade on MT4 instead of IG's online platform, I commend IG's resolution of the issue at hand and fully withdraw my previous complaint.

  • Woodywudpeck gin&pinklemonade (@Woodywudpeck) reported

    @IGcom @IGClientHelp @IGSquawk still no live price on website ac for share dealing #path now #DGI..awful customer service

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