IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 4 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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David Peterson
(@DavidPe37451789) reported
@IGClientHelp Terrible service recently. 2nd time in 2 days and happening more and more often. No one answering the phones and a live chat that no one responds to. What goodwill gesture will you offer to stop me going elsewhere because I'm out of pocket over the last 2 days?
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Hussaimo
(@hussaimo) reported
@IGcom Its still not working, absolute joke
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JAN
(@frinton63) reported
@IGcom Terrible service from a terrible company , I’m moving
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Angello B
(@AngeloR30700761) reported
@dirossiale @IGcom @aussieg7 Remove your cash from IG use other brokers...tried to blame my home network today when their platforms are down. Any excuses not to compensate.
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Equity Investments
(@EquityInvestme2) reported
@Rseabiscuit @IGClientHelp @TheFCA Maybe. IT issues also down to volatility with dealing with large volume orders and being able to settle the orders - money flow. So easier for them to 'turn off the system' and let them catchup back office.
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Origami lover
(@mojn89) reported
@IGcom Poor service
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フアン
(@segagamer) reported
@IGClientHelp So when are you upgrading your server infrastructure?
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Ale
(@dirossiale) reported
@AngeloR30700761 @IGcom @aussieg7 I'm holding large spread bets positions. Once, I close these, I will close my account. They've been bad more times than not. I'm going to spend the weekend gathering all the evidence of the issues I had with them since the summer of 2020. The Fca needs to act. Too many complaints
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Jason Nicholls
(@jas251068) reported
@IGClientHelp Truly shocking service, no explanation offered , I’m moving away from these cowboys
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titan1234M
(@Titan1234M) reported
@IGClientHelp @IGSquawk IT IS A RECURRENT PROBLEM AS SOON AS USA OPENS. YOU NEED TO INVEST IN A BETTER SERVER/BANDWIDTH ETC. CAPS WERE NOT INTENDED.
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Claudiu Hoban
(@ClaudioHoban) reported
@IGClientHelp Coincidently when my account was 6000 higher than when you resumed trading. Absolute thieves. Every need to leave a review with this service.
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Kasedale
(@kasedale) reported
@IGClientHelp @IGSquawk service noticably deteriorating...
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Khalid Razouki
(@krazouki) reported
@maneco1964 @IGcom It’s an absolute disgrace. Do you think refunds / reimbursements will happen? I will 100% leave as a customer if they don’t.
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Nedsir
(@Nedsir1) reported
@IGClientHelp Do IG ever respond to these threads? very poor service
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Nedsir
(@Nedsir1) reported
@IGClientHelp Could use web access, live chat timed-out, phone line would not connect, app would not connect. What kind of a half arsed service is this?
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