IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Jason West
(@JWestDigital) reported
@IGcom Lost me as a customer. You were already the platform with the worst usability and now you want to babysit us too. Your systems should be able to handle spikes in traffic without falling to pieces and losing us trades!
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StockInvestor
(@StockInvestor16) reported
@IGcom @gamerti44700836 No one interested in your apologies. What they are interested in, is being able to access their accounts and investments, as they are losing money in a falling market all because of your supposed bad IT. If you can provide the proper infrastructure,you should handle clients funds
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Marcus McQueen
(@MarcusMcQueen16) reported
@IGcom @FSCS Did IG impose restrictions when Tesla shares went parabolic? Ofcourse not, so why restrict GME and AMC. cc @metpoliceuk this is criminal activity, a blatant attempt to crash the shares of GME & AMC so the Hedge fund shorts make millions & normal folk lose. Take Action!
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Life Is The Game
(@LifeIsTheGame3) reported
@jasoncartwright @Stevolution76 @IGcom So whats is the problem if i want to play yolostonks for the lolz? its supposed to be a free market, so im free to burn my money if i want
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hand
(@gus78617099) reported
@IGcom That's a shame i was going to keep using you. now i have to go to the trouble of finding a class action lawsuit i can join
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damianportaroAU
(@damianportaroAU) reported
@IGClientHelp looking at silver options. Via physical or ETF. With the longest date possible. Having trouble finding much of you can advise
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KingsDiamonds
(@mascaro_marc) reported
@IGcom I’m sure a “Big Brother” is behind the scene telling them help us out, please stop the trading on these stocks .
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Marcus McQueen
(@MarcusMcQueen16) reported
@IGcom @FSCS this is blatant market manipulation by IG. Everyone close your accounts and move to another Brokerage. By restricting buying this will crash the share price allowing Hedge fund Shorts to cover and make massive profits at the expense of the Retail Customer @FSCS ACT!
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StockInvestor
(@StockInvestor16) reported
@JohanDXB @IGcom Because they are absolute clowns. You can tell that, by the fact they offer a sharedealing service on the phone, but a lot of the time it takes 30-45mins to answer a form. They are a complete joke!!!!
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Sasha Taylor
(@RabbitualFender) reported
@jasoncartwright @IGcom I’ve looked and it seems that in the UK the brokers either aren’t required to make the % public, or they may only divulge it if you’re a customer. I can’t tell which. But it doesn’t seem like a coincidence to me, when they’re all added up.
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Ross Johnson
(@RossJohnson17) reported
@jasoncartwright @IGcom I have also been on the bad end of the stick with other trades related to the recent outages, but this isn't the first time IG have had difficulties with their servers. God help us if there's a crash.
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Alex Kent
(@AlexKentUK) reported
@IGcom The Irony. Have no problems taking our money in normal conditions, but cares about taking our money in volatile conditions. Just raise margin to 100% and let the people TRADE
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bob
(@lonewolf0102878) reported
@IGcom Who are you to tell people how they can and cant spend there money, we are allowed to go spend 50k at the casino, buy things we don't need and waste money on junk food, but now all of sudden companies care about our financial stability, how about some consistency with our chains
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StockInvestor
(@StockInvestor16) reported
@IGClientHelp There is something called TCF and IG index is regulated by the FCA. If you have been affected by the supposed IT issues/ Systems issues and have as a direct consequence lost money, or lost profit, then you need to detail this. Make a official complaint. If you don’t make a
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Sasha Taylor
(@RabbitualFender) reported
@jasoncartwright @IGcom People try to buy a stock but can’t. Other people are allowed to sell the same stock. Stock price goes down because people are only selling. People who can’t buy (but are allowed to only sell) must sell because accounts are blowing up. Citadel is the common denominator.
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