IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Jônatas G. Martins
(@jonatas245it) reported
@IGClientHelp Also worthy mentioning: first time ever that I get a written letter both nice and informative like the one I just got, and also surprised since my deposits at IG were rather minor, nowhere near e.g. my Swiss FX/MCA Account (FINMA regulated but really awful support)...
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Jônatas G. Martins
(@jonatas245it) reported
@IGClientHelp ...I'd like to both suggest improvements in the support service for emerging markets, but also apologize as I definitely overreacted: just a few days later the money was fully in my account, and today (much to my total surprise) actually got a nice written letter...
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Jônatas G. Martins
(@jonatas245it) reported
@IGClientHelp Therefore, whilst I do maintain my strong suggestion that IG try and improve its online support together with MT4's spreads for those wishing to trade on MT4 instead of IG's online platform, I commend IG's resolution of the issue at hand and fully withdraw my previous complaint.
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eightiesfan
(@Venkman41) reported
@IGClientHelp your ftse100 is currently a whole six points off. Why? Fix it
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Heikin Ash
(@ichiandscratchy) reported
@IGClientHelp Will do. So it's not a known issue as far as you're aware? Has been happening for some time now.
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ceaser
(@ceaser) reported
I haven't seen this kind of a bad experience son far in finance industry. It has been more than 3 weeks can not withdraw money from your system, there is no clear instruction and responsible for cases, how you can claim that you are a leader of FX !!! @IGClientHelp
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PalmOlive
(@Palmolive76) reported
@IGClientHelp Is there an issue with your API? Getting Server problem: status code: 500, reason: Internal Server Error
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SlimJim
(@slimjim3425) reported
@IGcom tried to open an account and get info on L2 dealer. do you not have support in London anymore as customer service was poor on the telephone. sounded like a foreign call centre?
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King Nidge
(@KingNidgey) reported
Anyone having problems buying/selling $HYMC right now? @IGClientHelp are telling me there's a power cut at one of the brokers. I don't see anyone else mentioning it so I want to know if its BS.
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Ed1Mil
(@Ed1Mil) reported
@IGcom Hi. Any reasons why price alerts arent working? Had this issue all week now. Annoying
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Julien iZi-WEB
(@Julien_iZiWEB) reported
@IGcom My orders are all rejected today. How can I get some support?
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Mark Shares
(@sharkmares) reported
@crowthernrocke1 @IGcom I haven't got anything either despite numerous messages in the weeks and months prior @IGcom have been unbelievably useless even by their own crap customer service standards
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Brad
(@bradleysexton1) reported
@RhysHughes2 @cricvizanalyst @IGcom Won't lie I've not been watching, been working had assumed that it was another flat deck. Just turned it on to see Overton get castled. But, if its moving about you still shouldn't be playing 32% of false shots, you either hunker down or take the fight as it were to the bowler.
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bilhas
(@bilhas86) reported
@IGClientHelp is your app down??? Ruining my day . Wish there was an email notifying about this???
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daniel dadi
(@danieldadi_001) reported
@cricvizanalyst @IGcom Please can you support me with with a little financial push to help me trade I have built a working strategy I have tested it for a yr + now and it has been Consistent please I am looking for 500$ but I will accept more if someone be generous enough or less if u be so kind
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