IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	4 days ago
Brest	Trading platform	4 days ago
Valence	Website	4 days ago
Le Puy-en-Velay	Login	4 days ago
Elne	Login	4 days ago
Paris	Trading platform	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  easterbunnycard (@easterbunnycard) reported 5 minutes ago

  @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

• 
  TheSphinx 🐿️ (@TheSphinxRocks) reported 6 minutes ago

  @IGcom You seem to be having problems the last few days. Data migration not going well?

• 
  Noah Silverman, PhD (@noah_phd) reported 9 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 10 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Richard (@Richard85801567) reported 11 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  jm (@Helix1985) reported 14 minutes ago

  @IGcom I can’t log in!!! For the last hour when volatility is at its worst. No message back on what’s app or answering the phone. Disgusting service

• 
  Darren Neary (@neary_darren) reported 15 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  Joel Deakin (@JMHDeakin) reported 16 minutes ago

  Oh dear @IGcom appears to be down 😑

• 
  Nagu Lingampalli (@LingampalliNagu) reported 17 minutes ago

  @IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening

• 
  The Volatility Viking (@VolaViking) reported 19 minutes ago

  @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

• 
  james kiernan (@jameski07874400) reported 19 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported 19 minutes ago

  @IGcom Ig down again!!!!!

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 32 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 32 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  Ric₿ezos (@BezosRic) reported 33 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Julian (@InvestingJulian) reported 36 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  smudgedan (@Smudgedann) reported 36 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  AK (@avinashkaware01) reported 36 minutes ago

  @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

• 
  Daveodee (@daveodee) reported 38 minutes ago

  @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

• 
  Gonzalo Canete (@GonzaloCanete) reported 45 minutes ago

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

• 
  Brands (@ItsBrandon_FM) reported 46 minutes ago

  @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

• 
  MB (@MBdaytrading) reported 49 minutes ago

  @IGcom so says goto status page then get this !! @IGcom This page is currently inactive and can only be viewed by team members. To see this page, sign in or request an account.

• 
  Matt (@MattySP500) reported 51 minutes ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Dougparkspropertynest (@network_surrey) reported 51 minutes ago

  @IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !

• 
  Gagan Kashyap (@kashyapgagan) reported 53 minutes ago

  @IGClientHelp @IGClientHelp IGgroup down ?? no update

• 
  gold rutile 🌄 (@rutile369) reported 53 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  cynicalanalyst (@cynicalanalyst2) reported 55 minutes ago

  @11invest @IGcom You're having problems as well?

• 
  Harald Hadrada (@HaraldHadrada2) reported 56 minutes ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  Joel Deakin (@JMHDeakin) reported 58 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  11invest (@11invest) reported 59 minutes ago

  @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades