IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 8 days ago |
 Brest
|
Trading platform | 8 days ago |
|
Valence
|
Website | 8 days ago |
|
Le Puy-en-Velay
|
Login | 8 days ago |
|
Elne
|
Login | 8 days ago |
|
Paris
|
Trading platform | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Alec Lo (@Alec_Lo) reported@IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?
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STUPPYTRADER (@stuppytrader) reported@IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?
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Frankz (@frankzondervan2) reported@IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great
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D.B.A. Galbraith (@DeeBeeEyyGee) reported@CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route
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Andy Smith (@andyajsmith1) reported@TheMoneySponge @IGcom App down too
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Tom Norman (@plaste) reported@wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)
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Tanja Bergermeier (@HPschorr) reported@IGcom Update on Login issues pls !!!!!
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George Wood (@GeorgeW31810800) reported@Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor
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Fred Coloe (@FColoe) reported@IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.
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jelt (@InfoJelt) reported@IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.
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AK (@avinashkaware01) reported@IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.
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DV8OR (@dv8or1) reportedNot able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom
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Joel Deakin (@JMHDeakin) reportedOh dear @IGcom appears to be down 😑
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Tim Spanoudakis (@spanout) reported@IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??
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Nassar Sandusky (@NassarSandusky) reported@TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in
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Gagan Kashyap (@kashyapgagan) reported@IGClientHelp @IGClientHelp IGgroup down ?? no update
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Rob ⭐⭐️ (@LordBadshot) reported@Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.
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The Volatility Viking (@VolaViking) reported@DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that
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smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
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MattBrookes (@MattBrookes3) reported@LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?
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Barefooted Rascal (@bushy1113) reported@IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable
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It's No Joke. (@Read_That_Right) reported@2grokornot2grok @11invest @IGcom It's got to have something to do with it................to be honest I want to leave IG. too expensive.........too any issues like this. cheaper alternative about, but worried about the migration time as i've got active positions Long and anticipating a BO soon.
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Ankit Atri (@ankit_atri_99) reported@englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.
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Cushnut (@stockupnow1702) reported@IGcom I am having problems logging in and your status page is not working. Is there a problem?
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Dave (@djp4976) reported@IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price
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Tortoise investor (@InvestTortoise) reported@andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp App has recovered but customer services is awful
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Ryno (@Mister_Ryno) reported@IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.
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gin&pinklemonade (@Woodywudpeck) reportedJust shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent
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Nagu Lingampalli (@LingampalliNagu) reported@IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening