IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (62%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 11 days ago |
 Brest
|
Trading platform | 11 days ago |
|
Valence
|
Website | 11 days ago |
|
Le Puy-en-Velay
|
Login | 11 days ago |
|
Elne
|
Login | 11 days ago |
|
Paris
|
Trading platform | 11 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Mr R (@MrR1chmond) reported@IGSquawk @IGcom have you not woken up yet? System down?
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Mahakala (@waimeazach) reported@IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s
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Timthy (@ParafuryDeng) reported@IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia
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Gonzalo Canete (@GonzaloCanete) reportedHi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets
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AnnRaj (@anandhichetlur) reported@IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help
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Dougparkspropertynest (@network_surrey) reported@IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!
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jelt (@InfoJelt) reported@IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.
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peter (@A7068AP) reported@IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG
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nick h (@NickHol06) reported@IGcom having issues getting a quote anyone else ????
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Julian (@InvestingJulian) reported@igcom it’s working now. Why no announcement or customer service?
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TheSphinx 🐿️ (@TheSphinxRocks) reported@IGcom You seem to be having problems the last few days. Data migration not going well?
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Frankz (@frankzondervan2) reported@IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great
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fundamentally its a bargain (@its_fundamental) reported@IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.
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zenXV (@zenxv) reported@IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?
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Paul S (@Paul_S1979) reported@IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.
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the Wise Fool (@theWiseFool8) reported@IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported@IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking
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wsbx (@wsbxsg) reported@IGcom Down and no updates.just manage to logged in for 1 min to close 2 of my 4 positions before getting kicked out again. Seriously this is pathetic.
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George Wood (@GeorgeW31810800) reported@IGcom Down over 30 mins now.
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OD2 Trades (@OD2Trades) reported@ggreynaomi @Molibar @IGcom sorry. down for me too
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp if the ig app and website doesn’t work and there is no help (20 minutes on the phone, WhatsApp), what do customers do? This happens os often. What happens if there is margin call? Is there any regulator looking at these provides or are they above the law?
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Aimless (@Aimlesstrader1) reported@IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on
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Harald Hadrada (@HaraldHadrada2) reported@Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.
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peter (@A7068AP) reported@IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.
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George Wood (@GeorgeW31810800) reported@Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor
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11invest (@11invest) reported@IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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wsbx (@wsbxsg) reported@IGcom IG down again!! wtf man
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Joel Deakin (@JMHDeakin) reported@conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.
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MikeN (@Mikenarm) reported@djp4976 @IGcom They need to sort their **** out. Terrible atm