IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (61%)
- Trading platform (23%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Trading platform | 7 days ago |
 Stuttgart
|
Login | 26 days ago |
 Brest
|
Trading platform | 26 days ago |
|
Valence
|
Website | 26 days ago |
|
Le Puy-en-Velay
|
Login | 26 days ago |
|
Elne
|
Login | 26 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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MB (@MBdaytrading) reported@conradcarter66 @JMHDeakin @IGcom Awful
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reportedas expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider
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Casino Capital (@CasinoCapital) reportedThinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)
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smudgedan (@Smudgedann) reported@DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares
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Matt (@MattySP500) reported@IGClientHelp mobile login on iphone not working ?
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Andrewdc208 (@andrewdc208) reported@IGClientHelp did ur system just go down?
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Yoshiwatusi 𐤊 (@yoshiwatusi) reported@iKoppie @IGcom They doing the bitmex/coinbase cant login
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wolfofperth (@wolfofperth) reported@IGClientHelp hello I need help can I provide help let’s see how long to get a reply
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Nassar Sandusky (@NassarSandusky) reported@TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in
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OD2 Trades (@OD2Trades) reported@ggreynaomi @Molibar @IGcom sorry. down for me too
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp if the ig app and website doesn’t work and there is no help (20 minutes on the phone, WhatsApp), what do customers do? This happens os often. What happens if there is margin call? Is there any regulator looking at these provides or are they above the law?
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jelt (@InfoJelt) reported@IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.
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Dougparkspropertynest (@network_surrey) reported@IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??
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Amynah (@Amynah_Aziz) reported@IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?
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gold rutile 🌄 (@rutile369) reported@IGcom cannot log in - give us more info about the problem
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Harald Hadrada (@HaraldHadrada2) reported@IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......
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JJ (@investing256) reported@IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?
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GOD OF NOTHING (@GODOFFI) reported@Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬
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peter (@A7068AP) reported@IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG
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Roberto Lorenzetti (@LorenzettiRob) reported@Molibar @IGcom it’s down for me too.
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Nagu Lingampalli (@LingampalliNagu) reported@IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening
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Tim Spanoudakis (@spanout) reported@IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??
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Noah Silverman, PhD (@noah_phd) reported@igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported@IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking
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𝕺 (@Qblivionn) reported@TheMoneySponge @IGcom How do you move to a different provider while IG is down?
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Tortoise investor (@InvestTortoise) reported@andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵
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Ric₿ezos (@BezosRic) reported@DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.
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peter (@A7068AP) reported@IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.
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Julian (@InvestingJulian) reported@igcom it’s working now. Why no announcement or customer service?
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iKopite 🏆*20 (@iKoppie) reported@11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha