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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 63% Login (63%)
  • 22% Trading platform (22%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 9 days ago
Brest Trading platform 9 days ago
Valence Website 9 days ago
Le Puy-en-Velay Login 9 days ago
Elne Login 9 days ago
Paris Trading platform 9 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Alan_McGee_UK
    Alan McGee (@Alan_McGee_UK) reported

    @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

  • GODOFFI
    GOD OF NOTHING (@GODOFFI) reported

    @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

  • cynicalanalyst2
    cynicalanalyst (@cynicalanalyst2) reported

    @11invest @IGcom You're having problems as well?

  • Helix1985
    jm (@Helix1985) reported

    @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

  • kashyapgagan
    Gagan Kashyap (@kashyapgagan) reported

    @IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??

  • KarmjitR
    Karmjit Riarh (@KarmjitR) reported

    @TheMoneySponge @IGcom It’s down in Singapore too

  • OD2Trades
    OD2 Trades (@OD2Trades) reported

    @ggreynaomi @Molibar @IGcom sorry. down for me too

  • CasinoCapital
    Casino Capital (@CasinoCapital) reported

    Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

  • noah_phd
    Noah Silverman, PhD (@noah_phd) reported

    @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

  • VVIIIVVIIIVVIII
    DustinDuster (@VVIIIVVIIIVVIII) reported

    @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

  • VolaViking
    The Volatility Viking (@VolaViking) reported

    @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

  • dv8or1
    DV8OR (@dv8or1) reported

    @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

  • MattBrookes3
    MattBrookes (@MattBrookes3) reported

    @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

  • Read_That_Right
    It's No Joke. (@Read_That_Right) reported

    @2grokornot2grok @11invest @IGcom It's got to have something to do with it................to be honest I want to leave IG. too expensive.........too any issues like this. cheaper alternative about, but worried about the migration time as i've got active positions Long and anticipating a BO soon.

  • DartronTrading
    DartronTrading (@DartronTrading) reported

    @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

  • MBdaytrading
    MB (@MBdaytrading) reported

    @conradcarter66 @JMHDeakin @IGcom Awful

  • InvestTortoise
    Tortoise investor (@InvestTortoise) reported

    .@IGcom has been down for at least an hour but no acknowledgement from the company on their website or social media channels. V poor. @breoncorcoran

  • neary_darren
    Darren Neary (@neary_darren) reported

    @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • djp4976
    Dave (@djp4976) reported

    @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

  • iKoppie
    iKopite 🏆*20 (@iKoppie) reported

    @11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha

  • Jasonhopps
    Jason Hopps (@Jasonhopps) reported

    @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

  • Amynah_Aziz
    Amynah (@Amynah_Aziz) reported

    @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

  • anandhichetlur
    Anandhi Chetlur (@anandhichetlur) reported

    @LBC @IGClientHelp if the ig app and website doesn’t work and there is no help (20 minutes on the phone, WhatsApp), what do customers do? This happens os often. What happens if there is margin call? Is there any regulator looking at these provides or are they above the law?

  • Amynah_Aziz
    Amynah (@Amynah_Aziz) reported

    @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

  • 11invest
    11invest (@11invest) reported

    @IGcom what on earth is going on with your website and app both going down just before US market open?? How are we meant to manage and close positions!?

  • spanout
    Tim Spanoudakis (@spanout) reported

    @IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??

  • GeordiePhilUK
    ⚡️GeordiePhil⚡️ (@GeordiePhilUK) reported

    IG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!

  • ParafuryDeng
    Timthy (@ParafuryDeng) reported

    @IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia