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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (60%)
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Trading platform (20%)
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Withdrawals (10%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Trading platform | |
| Saarbrücken |
Login | |
| Leipzig |
Website | |
 Osasco |
Login | |
 Vienna |
Trading platform | |
 Cuernavaca |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Gerald Picklestein
(@GPicklestein) reported
@IGClientHelp I've been trying to place short trades using my spread betting account, but I keep getting error messages about the stock being unborrowable. I don't understand because I'm not borrowing any stock, just trying to bet on the on price movement
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What?
(@petrichorldn) reported
@IGClientHelp hi, I tried contacting your email support but clearly they are misunderstanding me. I told them I want an ISA share dealing account and they are saying I’m not suitable for leveraged trading. I don’t want a CFD account, please sort this out.
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AndY B
(@Bowen85AI) reported
@javiery84 @IGClientHelp Nothing but trouble @IGcom they will take your money. And blame it on the platform crashing. Then make you wait 8 weeks and not hear a thing.
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@WalshyNick @IGClientHelp Still same problem this morning @IGClientHelp
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Tony Scott
(@tscotty37) reported
@IGClientHelp still no reply to my email, tweet & dm. This is after spending almost 2 hours trying to get through & getting cut off both times. Very poor customer service. Regards Tony
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Christian Horner’s Wide Stance Stan Account
(@Dylan_Is_Deaf) reported
@IGClientHelp hi there, Ive sent two emails regarding identity verification, one over a week ago, and both have gone unanswered. Live chat this morning told me theyd raise my issue with the relevant department and promised a reply but I’ve yet to get one. I need resolution please
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Anton Mitchell
(@AntonSnitch9) reported
@IGClientHelp My account is locked. I have reset my password multiple times but still cannot login. What is the process to recover my account? I've sent numerous emails with no response.
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Scrumpy222
(@Scrumpy222) reported
@IGClientHelp @JohnMorris1982 Weird that isn’t it. Seems every type of call centre experiencing high demand. Convenient excuse? Are all home workers doing sod all apart from fixing all the issues they have stacked up? Thought of employing more people or improving your system?
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp till now two weeks IG did not slove my issue Reminder Account HXV6B Real time pro launch link not working please Solve my issue Till now no help support person called me May be IG DO not like client.
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Mr. Nyea - こりーの
(@notcolino) reported
@IGClientHelp @pione3r Can you please answer the question. When will we be able to buy (open) positions again on $AMC? @TheFCA should be investigating what you're doing. I have already moved my business elsewhere because of your dishonesty and lack of help.
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CryptoDog
(@Deg092) reported
@IGClientHelp hey I'm using MT4 and for some reason when I edit one of positions SL and TP it effects my other positions that I currently have open on the same pair any idea on how to fix this?
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Willis Welcome
(@_AskWillis) reported
@IGClientHelp Hello I am having issues getting my account approved. I need to get information corrected and nobody answered the phone.
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Lion's Eye Entrainment
(@LionsEyeEntLLC) reported
@IGClientHelp Is IG a margin only based service? If not how do I make that selection within my account?
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Fuad
(@FuadAbodunrin) reported
@IGcom Since there is no demo option for share dealing, do you have any practical video/ documentation that can help?
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp IG real pro launch link not working send proof of pictures but still IG help sending information how to enable etc.plz IG support team Launch link from dash board next page not displaying plz 🙏🙏🙏🙏 fixed my issue two weeks now !!!!!!!
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AndY B
(@Bowen85AI) reported
@LionsEyeEntLLC @IGClientHelp I’d look elsewhere. Nothing but problems with IG. They will steel your money and ignore you.
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Gerald Picklestein
(@GPicklestein) reported
@IGClientHelp Thanks for your reply. So would I be able to avoid these issues if I just short the stocks myself, via my share dealing account? Or would I run into the same problem?
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Watchfulrabbit
(@watchfulrabbit) reported
@IGClientHelp hi have had 4 live chat sessions ended by operator before issue has been resolved ?!? What's going on
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Erol Direncay
(@Erol22d) reported
@IGClientHelp Hi, been waiting on the chat for “live” help for about an hour which happens often, phone lines not much better. Trying to find out if you are able to subscribe to/find info on UK IPOs? Thanks
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Aky malik
(@mamalik1) reported
@IGClientHelp i am so shocked with your poor customer service. I purchased #cbx shares via @PrimaryBid IG have still not put the shares in my account. Advisors not helping
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace
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Cristian Ravalli
(@cristianravalli) reported
@IGClientHelp Guys, I am really disappointed with you. You write about SPACs, it takes ages (2 weeks) to get an answer whether you split. And the answer is you don't because of a heavy workload? Why do you even advertise SPACs? Are you serious about your service?
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AndY B
(@Bowen85AI) reported
@IGClientHelp It was a spread bet but position. On the 28th. I got locked out and couldn’t open a sell position to hedge my bet and between the platform crashing and logging in issues. And then when I realised buying and selling positions were locked Locked I tried to move my stop and it was
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Ross 📈🚀🇬🇧
(@hometraderross) reported
@MaqsDad Hargreaves is ****, closed mine down. Try @igcom
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Barry evans
(@Pellyiss) reported
@gregsecker @IGcom I had the same problem thew month’s back stick two your own brokerage Greg
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Willis Welcome
(@_AskWillis) reported
@IGClientHelp Can someone answer the phone or their email for US customers? I have been trying to get information to you guys for the past 48hrs and I really need some help.
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?
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Success Bob
(@SuccessBob2) reported
@AntonSnitch9 @IGClientHelp With the help of #jay.tech792 on Instagram or +14087039131 on WhatsApp I was able to restore my disabled account within 30 minutes
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Ryan Gray
(@ryangraydj) reported
@IGClientHelp I’ve sent you a private message, please check your box. You made a partial sell order without my consent. I never ordered you to sell and at that time I had sufficient funds so that’s was not a stop loss problem!
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THR10C
(@c_thr10) reported
@IGClientHelp I'm having problems resetting my password, it says there is a technical issue. Would you be able to help me resolve this?