IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	16 days ago
Badajoz	Trading platform	19 days ago
Ciempozuelos	Trading platform	21 days ago
Hackney	Trading platform	21 days ago
London	Login	1 month ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 2 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  John Dow (@jeffalan2112) reported 3 minutes ago

  @IGClientHelp Your QR code to verify debit cards is not working. The page that loads just spins and spins. Your IT should look into that.

• 
  QuantumX (@QuantumStateX) reported 4 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Amynah (@Amynah_Aziz) reported 15 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  mark (@sociedadboy) reported 15 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  DV8OR (@dv8or1) reported 16 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Amynah (@Amynah_Aziz) reported 21 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Macro Joe (@wealthelf) reported 24 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Casino Capital (@CasinoCapital) reported 26 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Harald Hadrada (@HaraldHadrada2) reported 27 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  ShareSpeccy (@ShareSpeculator) reported 29 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Tarjei Thomassen (@technoteee) reported 30 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  Abs B (@AbsB498343) reported 31 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  Mark Thomas (@mtstormus) reported 33 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Sengoku (@Sengoku21524499) reported 34 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Sudhin ps (@Sudhinps15) reported 37 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  Tony S (@scotty648) reported 40 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  gin&pinklemonade (@Woodywudpeck) reported 41 minutes ago

  @IGcom @IGSquawk ..I can't access your financial spreadbetting account ..message says "Bad request" ...any reported issurs please .I need to access my account on my laptop

• 
  IG Client Help (@IGClientHelp) reported 42 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 46 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  WhatsaMata8 (@whatsamata8) reported 50 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  Gaurav Jindal (@gj100596) reported 51 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  fundamentally its a bargain (@its_fundamental) reported 52 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  justaman (@justamantrading) reported 53 minutes ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  fundamentally its a bargain (@its_fundamental) reported 53 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  Christine Slimm (@chrissies141) reported 53 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  Martha (@Martha_aka_eve) reported 54 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  KryptoBeast (@BeastKrypto10x) reported 56 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  Kevin Shames (@kshames) reported 57 minutes ago

  @IGClientHelp please can you fix the data on Monster ($MNST) for the share split

• 
  Jay J (@JibbaJabb) reported 60 minutes ago

  @billericaybaggy @moving_charlie @IGcom Cost of money goes up = asset prices go down. It's not rocket science.