IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Markt Schwaben	Trading platform	12 days ago
Castleford	Withdrawals	18 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WARDELL (@MrFord_10037) reported 53 seconds ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  WhatsaMata8 (@whatsamata8) reported 5 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  Martha (@Martha_aka_eve) reported 6 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Heetan J (@Heetan001) reported 8 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Mouse Pillow (@ChazWood5) reported 11 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  RightOn (@RightOn10) reported 12 minutes ago

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  fundamentally its a bargain (@its_fundamental) reported 14 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  Trader nomad (@trader_nomad) reported 15 minutes ago

  Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous

• 
  Matt (@MattySP500) reported 21 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Matt (@MattySP500) reported 22 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Rosen (@AZMIH_Rosen) reported 26 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Wally ****** (@Wally_Was_Here) reported 29 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Tom Morris (@TomMorris16) reported 29 minutes ago

  @englandcricket @IGcom The worst bowling attack I've ever seen

• 
  Topinfo (@TopTradersADVFN) reported 30 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  fundamentally its a bargain (@its_fundamental) reported 30 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 30 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Matt (@MattySP500) reported 33 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Kryptogem110x (@kryptogem110x) reported 39 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  MB (@MBdaytrading) reported 40 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  DV8OR (@dv8or1) reported 41 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  Penny Share Trader (@Penny_Shares) reported 42 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Josh (@Josh56024482) reported 42 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  peter (@A7068AP) reported 44 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  andy mufc (@AndrewFearn95) reported 45 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  AnnRaj (@anandhichetlur) reported 46 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  IG Client Help (@IGClientHelp) reported 47 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  matt (@clarityenjoyer) reported 47 minutes ago

  @englandcricket @IGcom Terrible team

• 
  ShareSpeccy (@ShareSpeculator) reported 48 minutes ago

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  G. (@LArsenal96) reported 48 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  Emeka N (@emeka89) reported 49 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify