1. Home
  2. Companies
  3. IG
IG

IG status: trading issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 44% Trading platform (44%)
  • 33% Login (33%)
  • 22% Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
London Login 6 days ago
Berlin Login 1 month ago
Southwark Login 1 month ago
Radstock Website 2 months ago
Kendal Trading platform 2 months ago
Leer Trading platform 3 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • gj100596
    Gaurav Jindal (@gj100596) reported

    @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Customer Service Down

  • nasteegee
    Tan Eriogerg (@nasteegee) reported

    @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

  • boisy12uws
    kris b (@boisy12uws) reported

    @IGcom This is a huge problem that needs to be addressed immediately. Why is no one discussing it? ;The l,ink to the MEV Bot process is on my TL - I retweeted it;}

  • wealthelf
    Macro Joe (@wealthelf) reported

    @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

  • LordBadshot
    Rob ⭐⭐️ (@LordBadshot) reported

    @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

  • Hickbcfc
    J.Hick (@Hickbcfc) reported

    @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

  • MojoSnowman
    ForGodsGlory (@MojoSnowman) reported

    @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

  • rohitchad18
    rohitchad18 (@rohitchad18) reported

    @IGcom , your online portal and app are not loading. Is there a server outage?

  • _ToTheTick
    To The Tick Trading (@_ToTheTick) reported

    @tradingview need to sort your app out too unreliable good job Ive had an IG CFD account there for years @IGcom never lets me down. 11:30 EST S&P shorts paid okay 👌🏻

  • Boltlightning77
    T Baba (@Boltlightning77) reported

    @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

  • sachsyd
    Sach 🌏 (@sachsyd) reported

    Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

  • MattySP500
    Matt (@MattySP500) reported

    Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

  • KK39072403
    King (@KK39072403) reported

    @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @IGcom @IGSquawk ..I can't access your financial spreadbetting account ..message says "Bad request" ...any reported issurs please .I need to access my account on my laptop

  • MattySP500
    Matt (@MattySP500) reported

    Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

  • Singhcricguy
    Singh V.R. (@Singhcricguy) reported

    @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

  • CamTortola97
    Cam (@CamTortola97) reported

    @IGClientHelp Issue with platform?

  • k4bal4
    K4bala (@k4bal4) reported

    @IGcom does your platform is down? I can not trade

  • MrFord89
    Fordy-PUFC (@MrFord89) reported

    @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

  • MrD23English
    Mr Downs (@MrD23English) reported

    @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

  • gurkin192
    Gurkin (@gurkin192) reported

    @IGcom Portal not working..... WTF?!

  • justamantrading
    justaman (@justamantrading) reported

    @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

  • trader_nomad
    Trader nomad (@trader_nomad) reported

    Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous

  • stuuk1
    SJ (@stuuk1) reported

    @joe31756 @IGcom @ChrisB_IG Exactly this. I was well down on FTSE and this week has been beautifully corrected! Same happened before Christmas on Dow

  • andrewdc208
    Andrewdc208 (@andrewdc208) reported

    Anyone else's @IGcom Desktop being insanely slow, or is it just me?

  • Sudhinps15
    Sudhin ps (@Sudhinps15) reported

    @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

  • DinoGTFC
    Dino - GTFC (@DinoGTFC) reported

    @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in