IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (45%)
• Trading platform (36%)
• Website (18%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	2 days ago
Brussels	Trading platform	3 days ago
Upminster	Login	6 days ago
Bouzigues	Website	27 days ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WhatsaMata8 (@whatsamata8) reported 2 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  ATHAR (@Atharcrypto) reported 4 minutes ago

  @IGcom Let’s help your project get the attention it deserves. Work with us—DM me!

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 5 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Harald Hadrada (@HaraldHadrada2) reported 8 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  10xHunter (@10xHunter) reported 9 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  IG Client Help (@IGClientHelp) reported 10 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Jess-No flags because I actually am British (@JessSalop) reported 10 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Zaraq Afzal (@afzal_zara26257) reported 15 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 20 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  IG Client Help (@IGClientHelp) reported 26 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  T Baba (@Boltlightning77) reported 29 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Gurkin (@gurkin192) reported 31 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  Noah Silverman, PhD (@noah_phd) reported 34 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  TomMcAdamNo5 (@McAdamNo5) reported 38 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  ShareSpeccy (@ShareSpeculator) reported 40 minutes ago

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  Harald Hadrada (@HaraldHadrada2) reported 40 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  David O'Brien (@DavidB87425) reported 41 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

• 
  AnnRaj (@anandhichetlur) reported 41 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Andrew Whitaker (@whitaker_andrew) reported 42 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  PeeKay (@PrasKon) reported 42 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  Rob ⭐⭐️ (@LordBadshot) reported 47 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Andy Gill (@andygill76) reported 48 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  J.Hick (@Hickbcfc) reported 49 minutes ago

  @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

• 
  King (@KK39072403) reported 50 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Matt (@MattySP500) reported 50 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 52 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Malcolm Ace (@Mal_Ace) reported 54 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Sengoku (@Sengoku21524499) reported 55 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  QuantumX (@QuantumStateX) reported 58 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 59 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock