IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	4 days ago
Brussels	Trading platform	6 days ago
Upminster	Login	8 days ago
Bouzigues	Website	29 days ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Norman (@plaste) reported 1 minute ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 2 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  Matt (@MattySP500) reported 4 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  QuantumX (@QuantumStateX) reported 6 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Harald Hadrada (@HaraldHadrada2) reported 6 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Cam (@CamTortola97) reported 14 minutes ago

  @IGClientHelp Issue with platform?

• 
  IG Client Help (@IGClientHelp) reported 14 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Kryptogem110x (@kryptogem110x) reported 15 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Saul Adom (@SunalotS) reported 15 minutes ago

  @OlbaumTech @IGcom @hanetf I had a different error at first, that my order failed to be placed. I bought mine using £. Perhaps try to re-log to the account, and if still happening, contact with their support team 👍

• 
  Matt (@MattySP500) reported 18 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Gaurav Jindal (@gj100596) reported 18 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 18 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  liam⚽️🏏 (@liam_S126) reported 24 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  King (@KK39072403) reported 26 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 27 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Gurkin (@gurkin192) reported 29 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  Tan Eriogerg (@nasteegee) reported 31 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  ForGodsGlory (@MojoSnowman) reported 32 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  WhatsaMata8 (@whatsamata8) reported 33 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  A Reasonable Person (@DanielgDan) reported 38 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  IG Client Help (@IGClientHelp) reported 39 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Macro Joe (@wealthelf) reported 44 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Les Norton (@Les_NortonAU) reported 44 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Malcolm Ace (@Mal_Ace) reported 45 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  smudgedan (@Smudgedann) reported 45 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Harald Hadrada (@HaraldHadrada2) reported 47 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  jack (@johnmar74440222) reported 47 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Abs B (@AbsB498343) reported 52 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  IG (@IGcom) reported 53 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Matt (@MattySP500) reported 58 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp