IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (64%)
• Login (21%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Clichy	Login	4 days ago
Sérignan	Trading platform	10 days ago
Perpignan	Trading platform	10 days ago
Bordeaux	Trading platform	10 days ago
London	Trading platform	1 month ago
Markt Schwaben	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt (@MattySP500) reported 1 minute ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Mouse Pillow (@ChazWood5) reported 6 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  Kryptogem110x (@kryptogem110x) reported 8 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Peroni (@BantheGoldKit) reported 8 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  IG Client Help (@IGClientHelp) reported 9 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  DartronTrading (@DartronTrading) reported 9 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  nick h (@NickHol06) reported 10 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  Dave (@djp4976) reported 17 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  Topinfo (@TopTradersADVFN) reported 23 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Heetan J (@Heetan001) reported 24 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Mr Downs (@MrD23English) reported 24 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  Matt (@MattySP500) reported 24 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 24 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Bazzer (@baz_trading) reported 24 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Matt (@MattySP500) reported 25 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Tony S (@scotty648) reported 27 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  smudgedan (@Smudgedann) reported 29 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  ShareSpeccy (@ShareSpeculator) reported 29 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  PeeKay (@PrasKon) reported 31 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  Matt (@MattySP500) reported 31 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Rob ⭐⭐️ (@LordBadshot) reported 32 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Andy Gill (@andygill76) reported 32 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  alexander ellison (@alhellison) reported 33 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Malcolm Ace (@Mal_Ace) reported 36 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Ric₿ezos (@BezosRic) reported 43 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Harald Hadrada (@HaraldHadrada2) reported 48 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 53 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Kryptogem110x (@kryptogem110x) reported 59 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Wally ****** (@Wally_Was_Here) reported 59 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Harald Hadrada (@HaraldHadrada2) reported 59 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100