IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (69%)
• Login (15%)
• Withdrawals (8%)
• Website (8%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Sérignan	Trading platform	5 days ago
Perpignan	Trading platform	5 days ago
Bordeaux	Trading platform	5 days ago
London	Trading platform	28 days ago
Markt Schwaben	Trading platform	29 days ago
Castleford	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  paul Borrowdale (@BorrowdalePaul) reported 5 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  justaman (@justamantrading) reported 6 minutes ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  K4bala (@k4bal4) reported 8 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  KryptoBeast (@BeastKrypto10x) reported 11 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  Aaron ***** (@AaronCocks86016) reported 14 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  logan (@logan_000711) reported 15 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  DartronTrading (@DartronTrading) reported 16 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

• 
  zenXV (@zenxv) reported 17 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  Amynah (@Amynah_Aziz) reported 18 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 19 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  dismantle_ (@JJJorange) reported 20 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Noah Silverman, PhD (@noah_phd) reported 22 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Andy Gill (@andygill76) reported 24 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Malcolm Ace (@Mal_Ace) reported 25 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  IG Client Help (@IGClientHelp) reported 33 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Grassroots North Wales (@NWSportDave) reported 33 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  Bazzer (@baz_trading) reported 35 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Matt (@MattySP500) reported 38 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Victor Cortino (@CortinoVictor) reported 41 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  matt (@clarityenjoyer) reported 46 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Heetan J (@Heetan001) reported 46 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  IG Client Help (@IGClientHelp) reported 51 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Victor Cortino (@CortinoVictor) reported 52 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  Penny Share Trader (@Penny_Shares) reported 52 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Matt (@MattySP500) reported 53 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Martha (@Martha_aka_eve) reported 53 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  scottie (@dingle1964) reported 54 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 57 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Watermelõn 🍉 (@wa7ermelon) reported 57 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  fundamentally its a bargain (@its_fundamental) reported 58 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.