IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (61%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	7 days ago
Stuttgart	Login	26 days ago
Brest	Trading platform	26 days ago
Valence	Website	26 days ago
Le Puy-en-Velay	Login	26 days ago
Elne	Login	26 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  STUPPYTRADER (@stuppytrader) reported 35 seconds ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  Tortoise investor (@InvestTortoise) reported 1 minute ago

  .@IGcom has been down for at least an hour but no acknowledgement from the company on their website or social media channels. V poor. @breoncorcoran

• 
  Mr ********** (@MrShitbagger) reported 2 minutes ago

  @IGClientHelp IG down ?

• 
  Ankit Atri (@ankit_atri_99) reported 4 minutes ago

  @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

• 
  Amynah (@Amynah_Aziz) reported 5 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Aimless (@Aimlesstrader1) reported 11 minutes ago

  @IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on

• 
  dismantle_ (@JJJorange) reported 12 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  the Wise Fool (@theWiseFool8) reported 14 minutes ago

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  Andy Smith (@andyajsmith1) reported 22 minutes ago

  @TheMoneySponge @IGcom App down too

• 
  DV8OR (@dv8or1) reported 23 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported 25 minutes ago

  @IGcom Ig down again!!!!!

• 
  Diz-Plin Trading (@DizPlinTrading) reported 25 minutes ago

  @IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!

• 
  MB (@MBdaytrading) reported 27 minutes ago

  @conradcarter66 @JMHDeakin @IGcom Awful

• 
  james kiernan (@jameski07874400) reported 27 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  wsbx (@wsbxsg) reported 27 minutes ago

  @IGcom IG down again!! wtf man

• 
  Breakout Capital Ventures (@BreakoutCV) reported 30 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  MB (@MBdaytrading) reported 32 minutes ago

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 34 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  cynicalanalyst (@cynicalanalyst2) reported 34 minutes ago

  @11invest @IGcom You're having problems as well?

• 
  Julian (@InvestingJulian) reported 36 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  DV8OR (@dv8or1) reported 38 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  MattBrookes (@MattBrookes3) reported 41 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  LairdElmski (@LairdElmski) reported 43 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  11invest (@11invest) reported 44 minutes ago

  @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 47 minutes ago

  @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

• 
  Dougparkspropertynest (@network_surrey) reported 51 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 56 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  OD2 Trades (@OD2Trades) reported 57 minutes ago

  @ggreynaomi @Molibar @IGcom sorry. down for me too

• 
  Mr R (@MrR1chmond) reported 58 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  NM1 - (@AimforProfit) reported 59 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.