IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (61%)
- Trading platform (23%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Trading platform | 4 days ago |
 Stuttgart
|
Login | 23 days ago |
 Brest
|
Trading platform | 23 days ago |
|
Valence
|
Website | 23 days ago |
|
Le Puy-en-Velay
|
Login | 23 days ago |
|
Elne
|
Login | 23 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Harald Hadrada (@HaraldHadrada2) reported@IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......
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smudgedan (@Smudgedann) reported@DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares
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howsmygf (@howsmygf) reported@IGcom still cant login
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Jarvy55 (@Jarvy55) reported@henrymcivor @IGcom Terrible customer service no replys to emails.
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
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iKopite 🏆*20 (@iKoppie) reported@IGcom Can you at least update on the website outage? Zero comms or response from support
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
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QuantumX (@QuantumStateX) reported@IGcom Customer Service Down
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wsbx (@wsbxsg) reported@IGcom IG down again!! wtf man
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Timthy (@ParafuryDeng) reported@IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia
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interactive investor (ii) (@ii_couk) reported@frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.
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Joel Deakin (@JMHDeakin) reported@conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.
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Sach 🌏 (@sachsyd) reportedRubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx
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Mark Newton (@Mark_Newton1) reported@djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?
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nick h (@NickHol06) reported@IGcom having issues getting a quote anyone else ????
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gin&pinklemonade (@Woodywudpeck) reportedAnyone else having issues logging into @IGcom can't get in on any apps of accounts
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George Wood (@GeorgeW31810800) reported@Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor
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Alan McGee (@Alan_McGee_UK) reported@IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.
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Roberto Lorenzetti (@LorenzettiRob) reported@Molibar @IGcom it’s down for me too.
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easterbunnycard (@easterbunnycard) reported@IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.
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MB (@MBdaytrading) reported@CJinvestor52365 @Jimzi1 @IGcom Awful
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Private Insto (@privateinsto) reported@IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp App has recovered but customer services is awful
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smudgedan (@Smudgedann) reported@ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed
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TheSphinx 🐿️ (@TheSphinxRocks) reported@IGcom You seem to be having problems the last few days. Data migration not going well?
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Tim Spanoudakis (@spanout) reported@IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??
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Matt (@MattySP500) reported@IGClientHelp mobile login on iphone not working ?
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11invest (@11invest) reported@IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing