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IG down? Current status and problems

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 50% Trading platform (50%)
  • 25% Website (25%)
  • 25% Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Berlin Login 7 days ago
Southwark Login 8 days ago
Radstock Website 25 days ago
Kendal Trading platform 1 month ago
Leer Trading platform 2 months ago
Portsmouth Trading platform 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • YananNara1
    Yanan Nara (@YananNara1) reported

    @IGClientHelp help me?

  • chris32598
    chris options (@chris32598) reported

    @IGClientHelp @ELurie7 is IG trading platform still working. i cannot login

  • _BlackSoulLord
    Usman (@_BlackSoulLord) reported

    @IGClientHelp ... hi, not able to login to my account from Pakistan... any issues... ?

  • DularRiley
    Riley Dular (@DularRiley) reported

    @IGClientHelp Need help with verifying debit card, is it possible for you to DM me?

  • Michael99122071
    Michael (@Michael99122071) reported

    @IGcom Why can't I login to my account?

  • SaintMarTn
    St Martin (@SaintMarTn) reported

    @JMahony_IG @IGcom @JMahony_IG With the banking financial reports, is it advisable to still keep FTSE 350 Banks' trade? Is there a conviction to find grounds somewhere as support?

  • rm_murry
    Randy Murry (@rm_murry) reported

    @IGClientHelp It seems that I cannot start Pro Real Time anymore from the portal, known issue ?

  • bo_kanan
    Hisham Bo Kanan (@bo_kanan) reported

    @IGClientHelp need help activating my account no one is answering me on the phone

  • JosephEno19
    joeboss01 (@JosephEno19) reported

    @IGcom Up initially. Potentially up to $600 but when the hype dies down should come back down to earth (100$-$200). When the bull run finishes, the price could fall even more. Good company long term though.

  • Rezu_c
    Rezu Chowdhury 🇬🇧🇧🇩 (@Rezu_c) reported

    @JMahony_IG @IGcom Would be interesting to see which executive made that stupid comment?

  • duncanmacgregor
    Duncan (@duncanmacgregor) reported

    .@IGClientHelp I sent a support email 13 days ago but not heard anything. I have sent you a DM on Twitter and have tired your phone line. Can you please help me with opening an investment ISA? Currently not allowed as I have another account that I don't need "pending".

  • Nowt4Owt
    Nowt (@Nowt4Owt) reported

    @IGClientHelp One of your advisors ended the call on me saying they'd be back in touch in 5 minutes, It's been 15. Time is money. How do I make a complaint?

  • riverkey79
    riverkey 3.5% FBPE, FBPA (@riverkey79) reported

    @IGcom From over a week ago? I also waited over an hour on live chat, went to make a tea and you hung up on me when I returned. My problem was right there, you didn’t even need further input from me to fix the problem.

  • mrunoko
    Daniel Robson (@mrunoko) reported

    @IGClientHelp it would help if you could respond to my DM about the specifics of zero commissions before next month.

  • JoeFoley84
    Joe Foley (@JoeFoley84) reported

    @IGClientHelp have not been able to sign into my account for nearly a week now. Password successfully changed, yet issue still persists. Have called and left on-hold for 50 minutes only to be cut off when someone finally answered - what's going on guys?

  • lawrence01
    Law (@lawrence01) reported

    @IGClientHelp when is the "Common error" issue be resolved?

  • rohanamonkar
    Rohan A (@rohanamonkar) reported

    Hi @IGClientHelp I am unable to login to my account or get help on any of your helpdesk numbers.

  • Bowen85AI
    AndY B (@Bowen85AI) reported

    @IGcom @VictoriaS_IG What to expect from IG. Steel your money, lock you out of open trades and lock your stop loss position. Then make you wait 8 weeks for a **** you not our problem.

  • philipbotelho89
    Philip Botelho 🔺 (@philipbotelho89) reported

    @IGClientHelp Im trying to withdraw funds using a card that I already verified and withdrawn from previously but I keep getting an error message saying I need to verify the card. When I try to go to the verification page I keep getting an error saying there are technical issues

  • PintadoAle
    Alejandro Pintado (@PintadoAle) reported

    @IGClientHelp I have emailed already and I was told IT is aware and to wait for a fix. It seems the platform doesnt like GTC orders and I need to cancel them and put a new one in or the platform breaks.

  • YananNara1
    Yanan Nara (@YananNara1) reported

    @IGClientHelp why some of the CFD I can only go short but not able to go long? is it liquidity problem or what?

  • rubenafo
    Ruben (@rubenafo) reported

    @IGcom @IGClientHelp Hi IG, customer support just confirmed me there are issues regarding the settlement of euronext stocks, any ETA of a fix for that?

  • Phirlly
    A. Oluleye (@Phirlly) reported

    @IGcom @VictoriaS_IG Does your platform work!? I opened an account over a month ago and submitted the required documents but no trading account was opened for me. My documents was reviewed and approved but trading account was not given. Help!

  • batcountrybets
    Erica **** (@batcountrybets) reported

    @IGClientHelp OK I have figured out what is happening the graphs don't show for my share dealing positions IF i have an order open on them. Please help.

  • Phirlly
    A. Oluleye (@Phirlly) reported

    @IGClientHelp Does your platform work!? I opened an account over a month ago and submitted the required documents but no trading account was opened for me. My documents was reviewed and approved but trading account was not given. Help!

  • FactsReason
    FactsReason (@FactsReason) reported

    @IGcom Who issues the coin?

  • Bowen85AI
    AndY B (@Bowen85AI) reported

    @IGcom Glad I wasn’t spread betting with @IGcom on this. @AMCTheatres ALL OVER AGAIN. STEELING MONET FROM YOUR CUSTOMER. Nice one IG

  • YananNara1
    Yanan Nara (@YananNara1) reported

    @IGClientHelp can u please fix the problem on why I cant go short in some CFD? its really pissing me off... its like restriction lol

  • TraderZo
    Lorenzo Farro (@TraderZo) reported

    @IGClientHelp Please note that this issue is for a US MT4 account.

  • YananNara1
    Yanan Nara (@YananNara1) reported

    @IGClientHelp Dear , But in demo account it doesnt happen and i thought real accunt also same why there is difference between demo and real in this stock split issue ? Why in demo profit is shown for split from old price?