IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (40%)
• Trading platform (40%)
• Website (13%)
• Withdrawals (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	7 days ago
Narbonne	Login	7 days ago
Charleville-Mézières	Website	8 days ago
Figeac	Login	8 days ago
Clichy	Login	13 days ago
Sérignan	Trading platform	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 4 seconds ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 1 minute ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Sengoku (@Sengoku21524499) reported 1 minute ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Harald Hadrada (@HaraldHadrada2) reported 4 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Heetan J (@Heetan001) reported 5 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Mouse Pillow (@ChazWood5) reported 6 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  JJ (@investing256) reported 7 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  scottie (@dingle1964) reported 8 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  Jess-No flags because I actually am British (@JessSalop) reported 10 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  CT🪐 (@gercekci_V) reported 12 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  paul Borrowdale (@BorrowdalePaul) reported 12 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  KryptoBeast (@BeastKrypto10x) reported 16 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  MattBrookes (@MattBrookes3) reported 29 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Noah Silverman, PhD (@noah_phd) reported 30 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 31 minutes ago

  @IGcom flash crash again huh

• 
  IG Client Help (@IGClientHelp) reported 31 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Mark Newton (@Mark_Newton1) reported 33 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Harald Hadrada (@HaraldHadrada2) reported 34 minutes ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  smudgedan (@Smudgedann) reported 34 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  IG (@IGcom) reported 36 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Jam4U (@Jam4u_75) reported 36 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  Zaraq Afzal (@afzal_zara26257) reported 40 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Amynah (@Amynah_Aziz) reported 41 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  fundamentally its a bargain (@its_fundamental) reported 53 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  QuantumX (@QuantumStateX) reported 55 minutes ago

  @IGcom Customer Service Down

• 
  Stephen Hampson (@StephenHampson) reported 55 minutes ago

  @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo

• 
  Dave (@djp4976) reported 56 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  MB (@MBdaytrading) reported 58 minutes ago

  @conradcarter66 @JMHDeakin @IGcom Awful

• 
  Andy Gill (@andygill76) reported 58 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Breakout Capital Ventures (@BreakoutCV) reported 59 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2