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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 62% Login (62%)
  • 21% Trading platform (21%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 16 days ago
Brest Trading platform 16 days ago
Valence Website 16 days ago
Le Puy-en-Velay Login 16 days ago
Elne Login 16 days ago
Paris Trading platform 16 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • MrR1chmond
    Mr R (@MrR1chmond) reported

    @IGSquawk @IGcom have you not woken up yet? System down?

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom still can’t login after over an hour. Anyone know what’s going on?

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    @GeordiePhilUK Provide a new option great - default for all customers awful 😑! Part of the #IGG @IGcom push to alienate customers.

  • howsmygf
    howsmygf (@howsmygf) reported

    @IGcom still cant login

  • cynicalanalyst2
    cynicalanalyst (@cynicalanalyst2) reported

    @11invest @IGcom You're having problems as well?

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

  • jameski07874400
    james kiernan (@jameski07874400) reported

    @IGClientHelp can’t login via app or web ??

  • 1forextrader1
    forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported

    @IGcom Ig down again!!!!!

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom it’s working now. Why no announcement or customer service?

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    Just shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    Oh dear @IGcom appears to be down 😑

  • 11invest
    11invest (@11invest) reported

    @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • ii_couk
    interactive investor (ii) (@ii_couk) reported

    @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

  • dv8or1
    DV8OR (@dv8or1) reported

    @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

  • HaraldHadrada2
    Harald Hadrada (@HaraldHadrada2) reported

    @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

  • Mikenarm
    MikeN (@Mikenarm) reported

    @djp4976 @IGcom They need to sort their **** out. Terrible atm

  • adythompson
    X (@adythompson) reported

    First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

  • paapikeeda
    अनिल (@paapikeeda) reported

    IG platform still down. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom #IGDown #IGnohelp

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!

  • bushy1113
    Barefooted Rascal (@bushy1113) reported

    @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

  • Mister_Ryno
    Ryno (@Mister_Ryno) reported

    @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

  • MattySP500
    Matt (@MattySP500) reported

    @IGClientHelp mobile login on iphone not working ?

  • TheSphinxRocks
    TheSphinx 🐿️ (@TheSphinxRocks) reported

    @IGcom You seem to be having problems the last few days. Data migration not going well?

  • BezosRic
    Ric₿ezos (@BezosRic) reported

    @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

  • iKoppie
    iKopite 🏆*20 (@iKoppie) reported

    @IGcom Can you at least update on the website outage? Zero comms or response from support

  • GODOFFI
    GOD OF NOTHING (@GODOFFI) reported

    @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

  • daveodee
    Daveodee (@daveodee) reported

    @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

  • MBdaytrading
    MB (@MBdaytrading) reported

    @IGcom so says goto status page then get this !! @IGcom This page is currently inactive and can only be viewed by team members. To see this page, sign in or request an account.