IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (61%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	3 days ago
Stuttgart	Login	22 days ago
Brest	Trading platform	22 days ago
Valence	Website	22 days ago
Le Puy-en-Velay	Login	22 days ago
Elne	Login	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Volatility Viking (@VolaViking) reported 40 seconds ago

  @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

• 
  smudgedan (@Smudgedann) reported 7 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  peter (@A7068AP) reported 9 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  अनिल (@paapikeeda) reported 9 minutes ago

  IG platform still down. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom #IGDown #IGnohelp

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 10 minutes ago

  @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

• 
  Anandhi Chetlur (@anandhichetlur) reported 13 minutes ago

  @LBC @IGClientHelp App has recovered but customer services is awful

• 
  nick h (@NickHol06) reported 13 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  Macro Joe (@wealthelf) reported 14 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Amynah (@Amynah_Aziz) reported 19 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Noah Silverman, PhD (@noah_phd) reported 21 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Tom Norman (@plaste) reported 23 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  gkandola79 (@gskandola79) reported 24 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  smudgedan (@Smudgedann) reported 25 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Barefooted Rascal (@bushy1113) reported 27 minutes ago

  @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

• 
  Aimless (@Aimlesstrader1) reported 29 minutes ago

  @IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on

• 
  George Wood (@GeorgeW31810800) reported 31 minutes ago

  @Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor

• 
  peter (@A7068AP) reported 33 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  AnnRaj (@anandhichetlur) reported 36 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Yoshiwatusi 𐤊 (@yoshiwatusi) reported 37 minutes ago

  @iKoppie @IGcom They doing the bitmex/coinbase cant login

• 
  OD2 Trades (@OD2Trades) reported 39 minutes ago

  @Molibar @IGcom down for me too

• 
  Ankit Atri (@ankit_atri_99) reported 43 minutes ago

  @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

• 
  QuantumX (@QuantumStateX) reported 43 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Alan McGee (@Alan_McGee_UK) reported 45 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  Joel Deakin (@JMHDeakin) reported 47 minutes ago

  Oh dear @IGcom appears to be down 😑

• 
  Dave (@djp4976) reported 51 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  Neverasked (@DCBW2025) reported 52 minutes ago

  @IGcom Why is the service down and when will it be back online? No announcement, support page not working. Jokers.

• 
  the Wise Fool (@theWiseFool8) reported 52 minutes ago

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  Mark Newton (@Mark_Newton1) reported 53 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  howsmygf (@howsmygf) reported 55 minutes ago

  @IGcom anyone can login?

• 
  Carl (@Tyranus2010) reported 56 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom