IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Login (33%)
• Website (11%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	3 days ago
Narbonne	Login	3 days ago
Charleville-Mézières	Website	4 days ago
Figeac	Login	4 days ago
Clichy	Login	9 days ago
Sérignan	Trading platform	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  smudgedan (@Smudgedann) reported 22 seconds ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  G. (@LArsenal96) reported 1 minute ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  Harald Hadrada (@HaraldHadrada2) reported 1 minute ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  liam⚽️🏏 (@liam_S126) reported 1 minute ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Richard (@Richard85801567) reported 3 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  Rosen (@AZMIH_Rosen) reported 3 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  dismantle_ (@JJJorange) reported 4 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  WARDELL (@MrFord_10037) reported 5 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Macro Joe (@wealthelf) reported 9 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Reality (@Factchecker2000) reported 14 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!

• 
  TheSecretTravelAgent (@japers_1984) reported 15 minutes ago

  @IGcom Worst take of the day goes to…..

• 
  scottie (@dingle1964) reported 16 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  ShareSpeccy (@ShareSpeculator) reported 17 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  Casino Capital (@CasinoCapital) reported 17 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  peter (@A7068AP) reported 17 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 19 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  Heetan J (@Heetan001) reported 19 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  IG (@IGcom) reported 24 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  IG Client Help (@IGClientHelp) reported 27 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  QuantumX (@QuantumStateX) reported 29 minutes ago

  @IGcom Customer Service Down

• 
  DV8OR (@dv8or1) reported 29 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Victor Cortino (@CortinoVictor) reported 31 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  Peroni (@BantheGoldKit) reported 41 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 42 minutes ago

  @IGcom flash crash again huh

• 
  Noah Silverman, PhD (@noah_phd) reported 48 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  dismantle_ (@JJJorange) reported 51 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  matt92 (@matt92__) reported 52 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  MattBrookes (@MattBrookes3) reported 55 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  nick h (@NickHol06) reported 56 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  Jam4U (@Jam4u_75) reported 59 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?