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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 63% Login (63%)
  • 22% Trading platform (22%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 10 days ago
Brest Trading platform 10 days ago
Valence Website 10 days ago
Le Puy-en-Velay Login 10 days ago
Elne Login 10 days ago
Paris Trading platform 10 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • MBdaytrading
    MB (@MBdaytrading) reported

    @IGcom not working on companies like vod even!!!

  • investing256
    JJ (@investing256) reported

    @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

  • frankzondervan2
    Frankz (@frankzondervan2) reported

    @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • paapikeeda
    अनिल (@paapikeeda) reported

    IG platform still down. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom #IGDown #IGnohelp

  • HaraldHadrada2
    Harald Hadrada (@HaraldHadrada2) reported

    @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    Oh dear @IGcom appears to be down 😑

  • Jasonhopps
    Jason Hopps (@Jasonhopps) reported

    @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

  • GeordiePhilUK
    ⚡️GeordiePhil⚡️ (@GeordiePhilUK) reported

    IG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!

  • MattBrookes3
    MattBrookes (@MattBrookes3) reported

    @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

  • Blowster85
    Andy (@Blowster85) reported

    @MBdaytrading @IGcom System is down mate. Has been since 2:30pm

  • Molibar
    Molibar (@Molibar) reported

    @IGcom So is IG down now, or is it just me?

  • richardknop
    Richard Knop (@richardknop) reported

    Seems both main website and mobile app are down, can't login @IGClientHelp

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • emeka89
    Emeka N (@emeka89) reported

    @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

  • Alec_Lo
    Alec Lo (@Alec_Lo) reported

    @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

  • wolfofperth
    wolfofperth (@wolfofperth) reported

    @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

  • howsmygf
    howsmygf (@howsmygf) reported

    @IGcom still cant login

  • MBdaytrading
    MB (@MBdaytrading) reported

    @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom still can’t login after over an hour. Anyone know what’s going on?

  • DizPlinTrading
    Diz-Plin Trading (@DizPlinTrading) reported

    @IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!

  • ParafuryDeng
    Timthy (@ParafuryDeng) reported

    @IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia

  • LordHofH
    Lord H (@LordHofH) reported

    @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

  • its_fundamental
    fundamentally its a bargain (@its_fundamental) reported

    @IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.

  • options_222
    options_222 (@options_222) reported

    @IGcom @Polymarket Damn right 😬

  • BuksNCofy
    Humaira A (@BuksNCofy) reported

    @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

  • InvestTortoise
    Tortoise investor (@InvestTortoise) reported

    @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

  • Mark_Newton1
    Mark Newton (@Mark_Newton1) reported

    @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.