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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (73%)
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Login (18%)
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Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Kaine Hudson
(@kaine_hudson) reported
@IGClientHelp Please action my request via HX3NV to re-establish closed positions. You can’t close positions on accounts w/o permission w website failing to accept deposits and phone lines down. Giving an hour from margin call to clear without any means to deposit is ludicrous.
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Travel_crypto
(@Travelcrypto1) reported
@IGcom the app is still not working properly why?
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Luke Devlin
(@lxkedevlin) reported
@IGClientHelp I deposited £500 into my account but after your website crashed and I got back on it had disappeared. Please fix this
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Jack
(@jack_r_m) reported
@IGClientHelp This is terrible. Sort your platform out. We’re all losing money because of it
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Cap'n Jacky
(@desaiuditd) reported
@IGClientHelp Have been calling since 3 days. No one picks up the phone. No information on what time the helpdesk phone line will be open. Have emailed twice to file the complaint. No response yet. Are you for real?
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Mr Mitovsky
(@MMitovsky) reported
@Lilalush @IGClientHelp TBF all brokers are down. I have friends in HK and US saying same thing.
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gin&tonic
(@Woodysue) reported
@Owen4Mike @jpsc01 @IGClientHelp I actually find spreadex the most reliable service
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JayOne International 🇬🇧🇯🇲🇺🇲🌏
(@budgetballeresq) reported
@IGClientHelp , I have previously invested in ARKK and ARKF while being blocked from investing in ARKG and QQQ. Now I am being blocked from l investing in any of these, with the note that they are "complex instruments". What is the issue?? @IGcom
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n
(@kinderrbuen0) reported
@IGClientHelp I am getting an error message when trying to buy ETFs, that i am trading a complex instrument currently not available to trade on my account. Could you please assist?
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Chris Hennessy@hedgeguy
(@hedgeguy2) reported
@BANGONtrader @IGClientHelp JUST MOVE TO THEIR NEW PARTNER tastyworks..never down..
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Maria
(@planet_maria) reported
@IGcom log in issues again today!! Seriously?? 🙄
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MBTrading
(@MBdaytrading) reported
Anyone else problems with @IGcom ???
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Jon Dales💙
(@Jonno_Dales) reported
@Woodysue @IGClientHelp It's a bad day! Sit tight and wait for better days.
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A Jaradat
(@ALJaradats) reported
@IGClientHelp Are you serious guys???? Platform is down every day
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 1/2 Remedy does not involve giving your clients the cold shoulder when you're in the wrong. You have had more than sufficient time to properly & adequately address the issue but instead, your silence & inaction over the matter is worse than your original mistake! #forextrading
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espaddaa
(@Kemalism8) reported
@IGClientHelp IG I need urgent help ASAP
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I am David
(@loveisaduel) reported
@IGcom hi, I have been trading PLUG in IG. What is the leverage? It’s seems to be more than NIO? PLUG price goes up and down dramatically fast. Please advise
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Karl Barx
(@KarlBarx1) reported
@IGcom Down again, shambles of a company.
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Drew Faulkner
(@faulknerdrew) reported
@IGSquawk @Woodysue @IGClientHelp Can we expect the site to go down again in ten minutes??
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THR10C
(@c_thr10) reported
@IGClientHelp I've been locked out of my account because of a recurring address issue. Please could I speak to someone about sorting this out for good?
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JayOne International 🇬🇧🇯🇲🇺🇲🌏
(@budgetballeresq) reported
@IGClientHelp @IGcom Why is a 24 hour contact number provided to sign up new accounts, but nothing provided for existing clients to discuss ongoing issues?? #IG
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Etan_blanc
(@EtanBlanc) reported
@IGcom Good afternoon, I have tried accessing customer service on your email and telephone services, I was wondering if i could please have my account verified, thank you
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CoolHand Trades
(@11CoolHandLuke) reported
@JMahony_IG @IGcom I might add that almost exactly one year ago none of these brokers had a problem with millions losing millions but now they shut it down "to protect us". You cool with that? $AMC $GME
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#100%Trader
(@BANGONtrader) reported
anyone else been having problems with @IGClientHelp #IGindex this afternoon 😡😡😡
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Damon.Winnard
(@damonwinnard) reported
@simplyloveleeh @elonmusk @IGcom doing the same. Just says error when you try to buy.
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I am David
(@loveisaduel) reported
@IGcom funded IG with real cash about 30min ago. Just won three real shorts premarket AAL however my balance went down - what is going on ,can’t believe this, I’ve been using the demo account for weeks.
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🅡 Satoshi Nakamoto 🅡
(@simplyloveleeh) reported
@damonwinnard @elonmusk @IGcom Share anything AMC related mate! This is how the rich stay rich and the poor stay poor! **** the big boys
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elly #KBF
(@elly_gov) reported
@IGClientHelp Can you sort out your app it’s not working are you restricting low level investors now ?
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Kieran
(@tradingswings1) reported
@IGClientHelp Platform down again! Really isn’t good enough
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MrJunJunior
(@mrmrningstarr) reported
@IGClientHelp You platform is totally **** can’t login in 20min ,