IG status: trading issues and outage reports

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	10 days ago
Stuttgart	Login	29 days ago
Brest	Trading platform	29 days ago
Valence	Website	29 days ago
Le Puy-en-Velay	Login	29 days ago
Elne	Login	29 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  easterbunnycard (@easterbunnycard) reported 1 minute ago

  @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

• 
  Gagan Kashyap (@kashyapgagan) reported 2 minutes ago

  @IGClientHelp @IGClientHelp IGgroup down ?? no update

• 
  MikeN (@Mikenarm) reported 2 minutes ago

  @djp4976 @IGcom They need to sort their **** out. Terrible atm

• 
  DartronTrading (@DartronTrading) reported 2 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  iKopite 🏆*20 (@iKoppie) reported 2 minutes ago

  @IGcom Can you at least update on the website outage? Zero comms or response from support

• 
  Gagan Kashyap (@kashyapgagan) reported 3 minutes ago

  @IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??

• 
  𝕺 (@Qblivionn) reported 4 minutes ago

  @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

• 
  Ankit Atri (@ankit_atri_99) reported 7 minutes ago

  @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 10 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  DV8OR (@dv8or1) reported 11 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  It's No Joke. (@Read_That_Right) reported 19 minutes ago

  @2grokornot2grok @11invest @IGcom It's got to have something to do with it................to be honest I want to leave IG. too expensive.........too any issues like this. cheaper alternative about, but worried about the migration time as i've got active positions Long and anticipating a BO soon.

• 
  interactive investor (ii) (@ii_couk) reported 21 minutes ago

  @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

• 
  Emeka N (@emeka89) reported 23 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  STUPPYTRADER (@stuppytrader) reported 26 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  howsmygf (@howsmygf) reported 26 minutes ago

  @IGcom anyone can login?

• 
  Carl (@Tyranus2010) reported 27 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  dismantle_ (@JJJorange) reported 27 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  Noah Silverman, PhD (@noah_phd) reported 27 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  STUPPYTRADER (@stuppytrader) reported 29 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  George Wood (@GeorgeW31810800) reported 31 minutes ago

  @Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor

• 
  Buttercup Serenity (@cthao2101) reported 32 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  gkandola79 (@gskandola79) reported 37 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  11invest (@11invest) reported 39 minutes ago

  @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

• 
  Sach 🌏 (@sachsyd) reported 39 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  the Wise Fool (@theWiseFool8) reported 44 minutes ago

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 45 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  AnnRaj (@anandhichetlur) reported 54 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Ric₿ezos (@BezosRic) reported 58 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Ryno (@Mister_Ryno) reported 58 minutes ago

  @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

• 
  Trafalgar (@tardigrade911) reported 58 minutes ago

  @IGcom It is down, and as usual no feedback from their clients support.