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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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AIMInvestor1978
(@AIMInvestor1978) reported
@IGClientHelp sort your platform out keeps going down
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Andrew Gunn
(@andrewgunn) reported
@IGcom has the WORST 2FA experience! You add the 2FA code to the end of your password 👀 What makes it worse is they don't tell you about this behaviour. I know that security gets in the way of convenience but this is taking it to another level. Gets me every time.
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PG Trading
(@PG_Trades) reported
Anyone else having issues with alerts on the IG mobile app? @IGClientHelp no price alerts have gone off this morning at all, just closing trade notifications.
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Ryan Noles
(@RynoTheGreat) reported
@IGcom Alerts do not seem to be working properly on the iPhone app. I'm not able to set a new alert at all and the ones I do have set are getting no notifications when the market should be triggering it. Is this a bug from the latest update that took place over the weekend?
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Will3572
(@Tradeanator) reported
@PG_Trades @IGClientHelp I had the same issue and didn't receive alerts on trades so I could review the position... its kinda a BIG F'ING PROBLEM you cant get a simple trigger system to work... do I need to write your code? If x > y then "trigger above alert"... convenient it happens now dont you think!
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Andrewdc208
(@andrewdc208) reported
hey @IGcom why are your prices not updating on the desktop app? Server issues?
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Mark Alan Wilkinson
(@Highbury_heroes) reported
@IGClientHelp @shaunie233 “At IG ,we will do our utmost to shake of corporate fill and bill boiler service even though we invented it@..wow
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ellynvannin.nft
(@Samira74514506) reported
@IGClientHelp I can access my dashboard but not "My IG" on @IGcom ? Was there a maintenance scheduled again? I didn't get an email at ~10pm gmt either so assuming its linked? Just want my stats from the week :) Ta, Sam :)
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Equity Investments
(@EquityInvestme2) reported
@IGcom @IGClientHelp Please fix downloading trade history, excel files coming out blank! Last week trades were showing as SELLS but were actually BUYS! Shoddy service once again.
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Asaph Choo
(@asaph_choo) reported
@Dh11L0n @IGClientHelp The issue is also happening on iOS
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Darren Cook
(@DarrenC76665860) reported
@englandcricket @IGcom Payne and Dawson must be pissing themselves watching Mahmood! I still think Mahmood will make a quality Test bowler though...
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Malcolm Boyle
(@nottm28) reported
@IGClientHelp What is going on with log in? I can only log in from one device at a time. If I log in on my ipda, my phone logs out - this is something new - and annoying - please fix it
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Daniel Sio
(@DanielSio10) reported
@IGClientHelp why cant i withdraw my money into the same bank card i been using to deposit and withdraw? Emails never get answered. Please help!!! IG is feeling like a scam now.
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Phil McCullough 🇮🇪🇳🇬
(@PhilMcC38) reported
@IGcom What is going on with your website and app? I’ve been trying to complete my application but it says “technical issues” can you please update us ??
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Demetrius Woodward
(@DemetriusWoodw1) reported
Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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Michael
(@mikey0404) reported
@cricvizanalyst @IGcom Not surprising given England's top six's attempted slogging. What I don't understand is when the third wicket goes down they still carry on the same. Was Morgan attempting the Root rotating strike role? Abysmal if so.
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Singh Dhillon
(@Dh11L0n) reported
@IGClientHelp Hi I've noticed since Saturday alerts are no longer working. I have checked every setting on my side and everything seems fine. I am using android. I have also tried on desktop and same issue price alerts are not being triggered. Any issues on your side?
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Steven
(@flyingscotsmn) reported
@IGClientHelp My charts disappeared yesterday from both iPad and iPhone. Any ideas on how to fix?
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Tim Spanoudakis
(@spanout) reported
@IGcom So far have waited 1 whole week for withdrawal to show in my bank account. Why is it so difficult to get profits out when putting money in is instantaneous? Love the platform, but if it is always this slow, then will have to look elsewhere.
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🐒tozzer🐒
(@tozzer121) reported
IG price alerts not working @IGcom aware
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TW
(@twizzer31) reported
@IGClientHelp my trade history is not working properly; it says I’ve not made any trades but I know I have (in a particular period, last 3 days). Please advise
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Brando Flux
(@ephemeral_money) reported
damn. @IGcom platform is the ****. cant wait to lose all my money
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Thibault Salomon
(@Tcs1061) reported
@IGClientHelp I'm unable to download my statements to a csv file at the moment. The csv file is created but there is no data inside it. Do you know if a fix will be implemented soon?
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Tabhair
(@tabhaircom) reported
@DeepValueInv Fantastic news. As much as I like @IGcom platform and customer service, they have no interest in adding new exchanges to their ISA platform.
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Darren Cook
(@DarrenC76665860) reported
@basedharry_ @englandcricket @IGcom Which game has Payne played? Yet Jordan plays time and again, we've only given these debuts because we are forced to, no issues after the Ashes Tour and it would have been the same 11/12.
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Equity Investments
(@EquityInvestme2) reported
@IGClientHelp @IGcom Can someone please tell Tech support that Trade History downloads are coming out with blank data (AGAIN!)
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Gary Newman
(@GaryNTrader) reported
@IGcom Thanks for the response - only seemed to be a temporary/intermittent problem for a short while and is all working fine again now (as it generally does and very rare there are issues).
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Sasuuni
(@Sasuuni) reported
@IGClientHelp Trying to download trade history reports and they are showing the direction incorrectly as sell rather than buy. Any way to fix this?
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Equity Investments
(@EquityInvestme2) reported
@IGcom @IGClientHelp Seems to have gone down again - please fix. Downloading trade history I receive this... {"globalErrors":["error.server-error.bad-gateway"]} Whilst you're at it, please ALSO fix the return cell "% change" on watchlist for "GATC Gattaca" as its shown 0 for the past 2 months!
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A1R386X
(@A1R386X) reported
@IGcom your price alerts aren't working on the #Android IG app, needs a fix.