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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (73%)
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Login (18%)
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Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Newman
(@GaryNTrader) reported
@Sierra117_Jon @ChrisyShields @IGcom Sounds like they’re reducing the stocks that they let people trade via CFDs and SBs on a permanent basis though, rather than this just being something temporary. Maybe they’re worried about the level of long risk if the markets were to crash
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Larus
(@MrLarus) reported
@IGClientHelp @Jessestone1st If only your client web and phone service was as prompt as your social media service
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Eddie
(@eddiedavis2707) reported
@ChrisyShields @Sierra117_Jon @IGcom Couldn’t agree more absolutely outrageous decision! Take EUA for example as if you would wanna close down here 😳
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Jonathan Scott
(@_scottjonnie) reported
@milbshake @IGClientHelp Agreed, this, combined with the constant outages and poor customer support is why I’m changing to a competitor. I think @IGcom have become complacent.
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Amanda Zhang
(@AmandaZ35514466) reported
@IGcom Hello ! I am Amanda from China. Your trademark rejected by CNIPA. It must file review within 15 days since you got the rejected notification, . We can help to overcome it . No.1556071- IG
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Gary Newman
(@GaryNTrader) reported
@Lol_Yiddo @IGClientHelp Doesn’t really affect me either - I just think it is a terrible way to run a business if you don’t inform all clients at the same time when it comes to a change like this
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Gu
(@GuiThebault) reported
@IGClientHelp Thanks, there is no problem of having payed in another stock and share ISA elsewhere in the same tax year? It's empty now
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ITWT
(@ITWT10) reported
@CarlosLpzC @IGcom Not sure what stocks you hold but for me, I have to find £4500 or close my open #EUA long and lose out what I am already down.
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Steeve S
(@steeve_inv) reported
@IGClientHelp @IGcom Why are major markets shown as closed? $SPX $OIL $GOLD $GBPEUR Anyone else having issues?
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Space Simian
(@DeedSpaceSimian) reported
@IGClientHelp @Toro_AIM Low return for you, high return for us the traders. You are just removing all the stocks that go up and keeping all the stocks that go down.
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Peter Molloy
(@PeterOMolloy) reported
@IGClientHelp terrible company no notice or list given of companies where margins will be 100 % all beware of these tactics
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Knejben
(@Knejben) reported
@CoinDesk @IGcom @Tanzeel_Akhtar ”...after the financial regulator said it considers the products to be too high risk for retail consumers.” Yeah but allow casinos, no problem there... the hypocrisy know no bounds... tbh, Im sick and tired of this BS.
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ITWT
(@ITWT10) reported
@CarlosLpzC @IGcom But to answer your question, I think stocks in the listed PDF will be completely closed on 26th March. And, said stocks will see a margin increase by 100% from 3pm Friday. Just hope we see some positive movement with #EUA before that time! Reach out to their support though!
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Garry
(@Garry27977708) reported
@IGClientHelp - IG must have the worst trading platform and customer service. Traders, avoid IG!!!
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Tradethetrend
(@Tradethetrendco) reported
@IGClientHelp why is my dax 1 min chart been removed in the middle with no candle sticks being shown and missing about 4hrs of data? Yet more technical problems??
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𝐁𝐚𝐛𝐛𝐥𝐞𝐫𝐬 𝐁𝐞𝐬𝐭 𝐁𝐞𝐭𝐬
(@BabblerBestBets) reported
@DavidBurton1971 @DDS_DocHoliday @IGClientHelp The issue may be people mis understanding and selling PHYISICAL shares thinking their share will crash and they can buy back lower. That may have an impact if enough people think that.
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Richard Deegan
(@RichardDeegan5) reported
@PeterOMolloy @IGClientHelp Leave them, I did. Worst broker out there.
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Ross Kirwan
(@Rosskirwan1) reported
@IGClientHelp @Toro_AIM Two days for clients to adjust their portfolios is bad, and could do irreversible damage to your company brand IG. Stop all the speculation and come out with your intentions @IGClientHelp
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Steeve S
(@steeve_inv) reported
@Tazamurghi @IGClientHelp They're broken. Imagine, I can't trade SP500 or Gold/Oil.
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David Rowland
(@david_rowland) reported
@IGClientHelp hi, unable to reach via chat/phone. Need help transferring my US account over to IG. Website says call existing broker but they say you should instigate. Can I get better guidance?
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Fletch
(@fletch000007) reported
@IGClientHelp @Toro_AIM Also “offer a low return”? So you’re saying as you don’t make huge profits on these, only some profits, you’re just not bothered about continuing the service for people with existing positions?
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Rashid
(@Tazamurghi) reported
@IGClientHelp What do you mean broken?
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DCAEP DCAEP
(@DCAEP) reported
@Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that goes down keep going "Down" and unable to LOGIN. Etoro and Trading212 conversely are NOT reliable at all. #ETORO #TRADING212 #IG
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I Know Nooothing
(@IknowNooothing) reported
@IGClientHelp please can I raise a formal complaint. It appears the changes to your spreadbetting were leaked at the weekend and are being weaponised by Shareprophets who have boasted about insider information previously. I believe this is serious to warrant FCA notification
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DCAEP DCAEP
(@DCAEP) reported
@Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that DOES *NOT* keep going "Down" Etoro and Trading212 conversely are NOT reliable at all and many many times you will have trouble logging in and will hang for ever and ever. #ETORO #TRADING212 #IG
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Garry
(@Garry27977708) reported
@IGClientHelp You have the most appalling customer service. No point sending you a D.M, that won't change anything.
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Fletch
(@fletch000007) reported
@SLowie100 @IGClientHelp @Toro_AIM Yep, agreed and no great issue with that. I understand wanting to maximise the profitability of the business of course. Step 1) stop taking new positions on certain stocks - they seem to have done this. Step 2) let your customers know that you wish to withdraw from this game 1/2
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Peter Molloy
(@PeterOMolloy) reported
@IGClientHelp @steeve_inv Terrible company closing positions come Friday with no notice
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stocksandsharesinvestingclub
(@stocksandshare3) reported
IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp
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gin&tonic
(@Woodysue) reported
Well finally got the official confirmation from @IGSquawk @IGClientHelp by email of the list of co's they're ceasing trading on ..bit late, bad form ,offering to trade in share dealing ac with them though...I don't think so..