IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	15 days ago
Narbonne	Login	15 days ago
Charleville-Mézières	Website	16 days ago
Figeac	Login	16 days ago
Clichy	Login	21 days ago
Sérignan	Trading platform	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J-M (@JM1ZZX) reported 5 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  PeeKay (@PrasKon) reported 6 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  Andy Gill (@andygill76) reported 9 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Heetan J (@Heetan001) reported 14 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Noah Silverman, PhD (@noah_phd) reported 18 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Matt (@MattySP500) reported 20 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Ruud Kist (@Ruud_Kist) reported 22 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  IG (@IGcom) reported 25 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Watermelõn 🍉 (@wa7ermelon) reported 29 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  Dino - GTFC (@DinoGTFC) reported 31 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  smudgedan (@Smudgedann) reported 32 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  TomMcAdamNo5 (@McAdamNo5) reported 33 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Harald Hadrada (@HaraldHadrada2) reported 33 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  Sudhin ps (@Sudhinps15) reported 33 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  Paul S (@Paul_S1979) reported 34 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  peter (@A7068AP) reported 39 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  interactive investor (ii) (@ii_couk) reported 40 minutes ago

  @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

• 
  liam⚽️🏏 (@liam_S126) reported 41 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Frankz (@frankzondervan2) reported 44 minutes ago

  @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

• 
  Noah Silverman, PhD (@noah_phd) reported 45 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Mouse Pillow (@ChazWood5) reported 46 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  Kryptogem110x (@kryptogem110x) reported 48 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  A Reasonable Person (@DanielgDan) reported 48 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  WARDELL (@MrFord_10037) reported 48 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 51 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 53 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  Buttercup Serenity (@cthao2101) reported 54 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  Brooksy (@brooksyruns89) reported 1 hour ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  Ric₿ezos (@BezosRic) reported 1 hour ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Matt (@MattySP500) reported 1 hour ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp