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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 63% Login (63%)
  • 22% Trading platform (22%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 2 days ago
Brest Trading platform 2 days ago
Valence Website 2 days ago
Le Puy-en-Velay Login 2 days ago
Elne Login 2 days ago
Paris Trading platform 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • djp4976
    Dave (@djp4976) reported

    @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

  • easterbunnycard
    easterbunnycard (@easterbunnycard) reported

    @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

  • JJJorange
    dismantle_ (@JJJorange) reported

    @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

  • Jasonhopps
    Jason Hopps (@Jasonhopps) reported

    @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

  • Wally_Was_Here
    Wally ****** (@Wally_Was_Here) reported

    @IGcom Damn bro, how do we get into the action

  • MBdaytrading
    MB (@MBdaytrading) reported

    @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

  • theWiseFool8
    the Wise Fool (@theWiseFool8) reported

    @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

  • OD2Trades
    OD2 Trades (@OD2Trades) reported

    @ggreynaomi @Molibar @IGcom sorry. down for me too

  • MrShitbagger
    Mr ********** (@MrShitbagger) reported

    @IGClientHelp IG down ?

  • KarmjitR
    Karmjit Riarh (@KarmjitR) reported

    @TheMoneySponge @IGcom It’s down in Singapore too

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • Qblivionn
    𝕺 (@Qblivionn) reported

    @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

  • Molibar
    Molibar (@Molibar) reported

    @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • GonzaloCanete
    Gonzalo Canete (@GonzaloCanete) reported

    Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

  • anandhichetlur
    AnnRaj (@anandhichetlur) reported

    @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

  • paapikeeda
    अनिल (@paapikeeda) reported

    Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

  • kashyapgagan
    Gagan Kashyap (@kashyapgagan) reported

    @IGClientHelp @IGClientHelp IGgroup down ?? no update

  • Mister_Ryno
    Ryno (@Mister_Ryno) reported

    @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

  • Helix1985
    jm (@Helix1985) reported

    @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

  • A7068AP
    peter (@A7068AP) reported

    @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

  • emeka89
    Emeka N (@emeka89) reported

    @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

  • LairdElmski
    LairdElmski (@LairdElmski) reported

    @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

  • A7068AP
    peter (@A7068AP) reported

    @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

  • GeordiePhilUK
    ⚡️GeordiePhil⚡️ (@GeordiePhilUK) reported

    IG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!

  • MBdaytrading
    MB (@MBdaytrading) reported

    @conradcarter66 @JMHDeakin @IGcom Awful

  • options_222
    options_222 (@options_222) reported

    @IGcom @Polymarket Damn right 😬

  • Penny_Shares
    Penny Share Trader (@Penny_Shares) reported

    @ShareSpeculator @IGClientHelp Yep seems to be a id login issue