IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	23 days ago
Southwark	Login	24 days ago
Radstock	Website	1 month ago
Kendal	Trading platform	2 months ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dino - GTFC (@DinoGTFC) reported 2 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  Tom Norman (@plaste) reported 2 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  smudgedan (@Smudgedann) reported 2 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Sudhin ps (@Sudhinps15) reported 9 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  Topinfo (@TopTradersADVFN) reported 12 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  NNNuman (@numann14) reported 16 minutes ago

  @IGClientHelp there's an error showing up everytime i try to open or close an position saying 'your account is restricted from opening new positions'. Need urgent help please.

• 
  IG Client Help (@IGClientHelp) reported 16 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  SJ (@stuuk1) reported 17 minutes ago

  @joe31756 @IGcom @ChrisB_IG Exactly this. I was well down on FTSE and this week has been beautifully corrected! Same happened before Christmas on Dow

• 
  fundamentally its a bargain (@its_fundamental) reported 17 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  Ahmed Mohamed (@sayed_sikaa3) reported 17 minutes ago

  @numann14 @IGClientHelp Try reaching out to Grahamtech14 on Instagram regarding any issues with your account they got mine fixed earlier today.

• 
  K4bala (@k4bal4) reported 17 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Guy de Jonquières (@guydej1) reported 19 minutes ago

  @IGcom @ChrisB_IG Link is broken.

• 
  Zaraq Afzal (@afzal_zara26257) reported 21 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Tarjei Thomassen (@technoteee) reported 22 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  Rosen (@AZMIH_Rosen) reported 24 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  PeeKay (@PrasKon) reported 27 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  shaun.russell (@shaunie233) reported 29 minutes ago

  @IGcom Thk **** thought it was going to be hugh grant

• 
  WARDELL (@MrFord_10037) reported 33 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Ric₿ezos (@BezosRic) reported 36 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 38 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  AnnRaj (@anandhichetlur) reported 43 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  IG (@IGcom) reported 47 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  smudgedan (@Smudgedann) reported 47 minutes ago

  @IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor

• 
  jack (@johnmar74440222) reported 52 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Sach 🌏 (@sachsyd) reported 53 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  A Reasonable Person (@DanielgDan) reported 55 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  Matt (@MattySP500) reported 58 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Macro Joe (@wealthelf) reported 58 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Tony S (@scotty648) reported 59 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  David O'Brien (@DavidB87425) reported 59 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.