IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	16 days ago
Markt Schwaben	Trading platform	17 days ago
Castleford	Withdrawals	23 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TomMcAdamNo5 (@McAdamNo5) reported 4 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Ruud Kist (@Ruud_Kist) reported 15 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  Matt (@MattySP500) reported 15 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  MattBrookes (@MattBrookes3) reported 15 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  QuantumX (@QuantumStateX) reported 15 minutes ago

  @IGcom Customer Service Down

• 
  Heetan J (@Heetan001) reported 16 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Matt (@MattySP500) reported 22 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  matt92 (@matt92__) reported 22 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Heetan J (@Heetan001) reported 23 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Victor Cortino (@CortinoVictor) reported 23 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  K4bala (@k4bal4) reported 24 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 25 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  Harald Hadrada (@HaraldHadrada2) reported 25 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Dino - GTFC (@DinoGTFC) reported 30 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  smudgedan (@Smudgedann) reported 32 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Amynah (@Amynah_Aziz) reported 33 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  Malcolm Ace (@Mal_Ace) reported 34 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Steven Rowe (@Stevenrowe25) reported 40 minutes ago

  @AkshithJha88423 @englandcricket @IGcom Sometimes u have to lower ur expectations I guess cos of the fact it’s very hard to find a good opening combo these 2 do bat well together so maybe they just have to take this stability at the top is a good thing

• 
  Kryptogem110x (@kryptogem110x) reported 42 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Gaurav Jindal (@gj100596) reported 42 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  G. (@LArsenal96) reported 43 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  fundamentally its a bargain (@its_fundamental) reported 44 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  Matt (@MattySP500) reported 45 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Heetan J (@Heetan001) reported 49 minutes ago

  @IGcom so far your service has been atrocious. Not only have I called and emailed and filled a formal complaint but no one has had the decency to called me back…

• 
  Mr R (@MrR1chmond) reported 51 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  Matt (@MattySP500) reported 53 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Mark Newton (@Mark_Newton1) reported 53 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  IG Client Help (@IGClientHelp) reported 56 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Abs B (@AbsB498343) reported 60 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  Noah Silverman, PhD (@noah_phd) reported 1 hour ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.