IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	3 days ago
Markt Schwaben	Trading platform	4 days ago
Castleford	Withdrawals	10 days ago
Paris	Login	23 days ago
Brussels	Trading platform	25 days ago
Upminster	Login	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  QuantumX (@QuantumStateX) reported 4 minutes ago

  @IGcom Customer Service Down

• 
  Zaraq Afzal (@afzal_zara26257) reported 9 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Matt (@MattySP500) reported 11 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 12 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Third Man View (@3rdManView) reported 14 minutes ago

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  Matt (@MattySP500) reported 20 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Ruud Kist (@Ruud_Kist) reported 23 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  AnnRaj (@anandhichetlur) reported 36 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Andy Gill (@andygill76) reported 38 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Sengoku (@Sengoku21524499) reported 39 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  justaman (@justamantrading) reported 42 minutes ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  dismantle_ (@JJJorange) reported 43 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Matt (@MattySP500) reported 43 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 43 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  Rich On Macro (@RichOnMacro) reported 44 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Casino Capital (@CasinoCapital) reported 45 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 46 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 46 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Harald Hadrada (@HaraldHadrada2) reported 46 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Bazzer (@baz_trading) reported 47 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Harald Hadrada (@HaraldHadrada2) reported 47 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 48 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 49 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  QuantumX (@QuantumStateX) reported 49 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Casino Capital (@CasinoCapital) reported 50 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Casino Capital (@CasinoCapital) reported 58 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 58 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Cam (@CamTortola97) reported 59 minutes ago

  @IGClientHelp Issue with platform?

• 
  IG (@IGcom) reported 1 hour ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Matt (@MattySP500) reported 1 hour ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp