IG

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

IG Outage Chart 02/22/2026 20:00

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  1. Trading platform (71%)

    Trading platform (71%)

  2. Website (14%)

    Website (14%)

  3. Login (14%)

    Login (14%)

Live Outage Map

The most recent IG outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyLeer Trading platform
United KingdomPortsmouth Trading platform
United KingdomBasingstoke Trading platform
GermanyBrandenburg an der Havel Trading platform
GermanyLeer Login
GermanyLeer Trading platform
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • JMahony_IG Joshua Mahony (@JMahony_IG) reported

    @gud2bheard Seen it is closing only. Perhaps @IGClientHelp can help.

  • John57515062 John (@John57515062) reported

    @IGClientHelp Anything? This has been down over a week!

  • Chocolatehhhhhh luosheng (@Chocolatehhhhhh) reported

    @IGClientHelp Yes,after that it need me to wait for 24h. Until now When I log in my account it tells me my id is not belonging to any account, but if I go to" forget password" it shows the account is already exist.I haven't entered my ins yet!I don't know why.Please help me.Thanks

  • monarch_uk_ • •♛ Monarch ♛• • (@monarch_uk_) reported

    @IGClientHelp your system froze, didn't allow me to close a position, everything blacked out, went down, didn't let me close then either, went further down and finally closed.. but according to your staff, you are not having any technical issues and cannot help. Absolute joke

  • NezCrypto CryptoNez (@NezCrypto) reported

    @IGcom Hi, when trying to connect to the my demo account using API via Postman I get error "errorCode": "error.public-api.failure.preferred.account.not.set" from what I can see there is no way to set a prefered demo account. Please can you help me out here!

  • Garry27977708 Garry (@Garry27977708) reported

    @IGClientHelp - When are people going to learn, IG is $HIT!!! Customer service is run by complete idiots with zero common sense. 'DO NOT' trust them with your hard earned money, you have been warned.

  • LawrenceAdisa Lawrence Adisa (@LawrenceAdisa) reported

    @IGClientHelp I'm in a live trade trying to get support and I've been on hold for 10 minutes? Where's the live support?

  • FrancisGane Sedo (@FrancisGane) reported

    @IGClientHelp Hi. I've emailed over an issue on a trade that didn't close and chased up multiple times. Can you help?

  • monarch_uk_ • •♛ Monarch ♛• • (@monarch_uk_) reported

    @chriftC @IGClientHelp I've had the same issue and was unable to close my position causing me to miss a profit and endure a huge loss instead. But according to their support team 'they aren't having any technical issues' and can't help any further. So, if their system plays up and you lose money, tough

  • RsgAsha AshaRSG (@RsgAsha) reported

    @IGClientHelp when will IG community come back up please it’s been down for days and days

  • gud2bheard - (@gud2bheard) reported

    @IGClientHelp It is £1Bn+ new issue ...not a micro cap ...this is not what I have come expect from #IGG Competitors are offering the ability to trade #MOON on SB platforms . Not what I would expect from a ‘world leader ‘ . Disappointed client. Disappointed shareholder

  • winenfunblog Ian Wilson (@winenfunblog) reported

    @IGcom When are you going to fix the APP and the L2 dealer platform, bother are a mess of bugs and non functionality. I am being lied to by Support, is this company policy?

  • RLacaprica lacaprica (@RLacaprica) reported

    @IGcom Will you allow existing customer to add to their EXISTING position of GameStop more shares? Why I need to wait 300 years to be able to trade GME again? The volume is incredibely low for this stock at the moment. Please, allow me to trade!

  • twmn888 Dmann888@gmail.com (@twmn888) reported

    @IGClientHelp can't login, when can get it can't see full screen of positions. Moved from phone to ipad, won't let me log in at all. Went to create different account to get more trading practice, verification error. Nothing is working properly

  • disposableacc13 disposableaccount (@disposableacc13) reported

    @IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help

  • RsgAsha AshaRSG (@RsgAsha) reported

    @IGClientHelp how long does it take to fix IG community

  • iwantlofi iwantlofi (@iwantlofi) reported

    @IGClientHelp Still waiting, no reply from you guys still. Please help me out here i legit don't know why its taking this long for verification.

  • allwiredtv allwired (@allwiredtv) reported

    @IGClientHelp after 2 months trying to transfer my accounts, 1 account sorted after 6 weeks. 2nd account still in limbo with missing shares. On hold daily for 1 hour+ and get busied out. How do customers contact you?? Even a complaint letter 3 weeks ago with no result.

  • tradepokerbox Tradingpoker (@tradepokerbox) reported

    @IGClientHelp Sorry, this is 365 days a year you have this terrible service. It's not now and again, it's every day of the year.

  • BarryLyndon1916 Barry Lyndon (@BarryLyndon1916) reported

    @IGClientHelp been waiting over a week for my account to be verified, can you please help?

  • aimraider AIM Raider (@aimraider) reported

    @IGClientHelp This was not responded to by @IGClientHelp so no further forward. The same as when I enquired via email. Sadly this is what IG help desk has become.

  • disposableacc13 disposableaccount (@disposableacc13) reported

    @IGClientHelp I have tried to deposit money into my cfd account and twice now it has said "unauthorized request, please close browser and navigate back to app" (I don't know if that's the exact message). Please help

  • TraderTits TraderTits (@TraderTits) reported

    @IGClientHelp they've shut down the opportunity to play long positions with so many shares you only can close on certain stocks; a form of market manipulation or what ?

  • LawrenceAdisa Lawrence Adisa (@LawrenceAdisa) reported

    @IGClientHelp I withdrew my funds...IG is the worst.

  • WassifAziz Wazza (@WassifAziz) reported

    @IGcom is doing some shady stuff. I was able to open a position on a ******** stock on the 28th of Jan. However trying to open one now and it doesn't work? Spoke to support and they said share dealing isn't allowed on ******** stock, however the website does not mention this.

  • Bishop83James JamesBishop83 (@Bishop83James) reported

    @IGClientHelp trying to deposit money but get an error saying card payments not accepted and to call, been on hold over 25mins!? Giving up, what’s going on?

  • fergulike Paul Ferguson (@fergulike) reported

    @IGClientHelp your "help desk" still insistent on not helping me despite being a customer for 2 years. 👍

  • iwantlofi iwantlofi (@iwantlofi) reported

    @IGClientHelp What is going on? Been waiting for verificaiton. It says a couple of hours but i've been waiting for days. Please help me out here Just let me know if the verification has been declined or what, so i know how to progress. Looking forward to your reply TMK.

  • mattnificent01 M (@mattnificent01) reported

    @IGClientHelp Help please! Having issues logging-in into my account. Many thanks

  • Chocolatehhhhhh 洛笙 (@Chocolatehhhhhh) reported

    @IGClientHelp Hi,there 2 weeks ago I register a new account by email then it require me to tide a phone number, tells me need 24hours to verified, but I can't log in to my account until now. I have tried many times on ins help center but failed.I don't know if my account exists.