IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	8 days ago
Brussels	Trading platform	10 days ago
Upminster	Login	12 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ShareSpeccy (@ShareSpeculator) reported 17 seconds ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  alexander ellison (@alhellison) reported 1 minute ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Kryptogem110x (@kryptogem110x) reported 2 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  smudgedan (@Smudgedann) reported 3 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 3 minutes ago

  @IGcom flash crash again huh

• 
  Fordy-PUFC (@MrFord89) reported 4 minutes ago

  @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

• 
  Matt (@MattySP500) reported 12 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  jack (@johnmar74440222) reported 16 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Matt (@MattySP500) reported 21 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 23 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  IG Client Help (@IGClientHelp) reported 31 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  KryptoBeast (@BeastKrypto10x) reported 32 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  peter (@A7068AP) reported 34 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  ShareSpeccy (@ShareSpeculator) reported 35 minutes ago

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  Rich On Macro (@RichOnMacro) reported 35 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  QuantumX (@QuantumStateX) reported 35 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Topinfo (@TopTradersADVFN) reported 36 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  10xHunter (@10xHunter) reported 36 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  IG (@IGcom) reported 38 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Wally ****** (@Wally_Was_Here) reported 38 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Matt (@MattySP500) reported 39 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Penny Share Trader (@Penny_Shares) reported 41 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 43 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Foz (@flounders912) reported 45 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Casino Capital (@CasinoCapital) reported 45 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Mark Newton (@Mark_Newton1) reported 48 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Harald Hadrada (@HaraldHadrada2) reported 50 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Tony S (@scotty648) reported 54 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  KhanSahiba (@KhanSahibHu) reported 54 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  DV8OR (@dv8or1) reported 58 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service