IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	18 days ago
Markt Schwaben	Trading platform	19 days ago
Castleford	Withdrawals	25 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heetan J (@Heetan001) reported 3 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Mark Newton (@Mark_Newton1) reported 3 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  WARDELL (@MrFord_10037) reported 4 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  rohitchad18 (@rohitchad18) reported 4 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  jack (@johnmar74440222) reported 4 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Kryptogem110x (@kryptogem110x) reported 5 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Brooksy (@brooksyruns89) reported 6 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  Harald Hadrada (@HaraldHadrada2) reported 13 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  CT🪐 (@gercekci_V) reported 13 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  Mr Downs (@MrD23English) reported 14 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  WhatsaMata8 (@whatsamata8) reported 14 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  TheSecretTravelAgent (@japers_1984) reported 15 minutes ago

  @IGcom Worst take of the day goes to…..

• 
  Andy Gill (@andygill76) reported 19 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Singh V.R. (@Singhcricguy) reported 25 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  matt92 (@matt92__) reported 26 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Zaraq Afzal (@afzal_zara26257) reported 27 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  smudgedan (@Smudgedann) reported 30 minutes ago

  @IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor

• 
  Jumpers for Goalposts (@UKFootie66) reported 30 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 31 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 33 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Noah Silverman, PhD (@noah_phd) reported 35 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  DV8OR (@dv8or1) reported 38 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  Matt (@MattySP500) reported 48 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Amynah (@Amynah_Aziz) reported 48 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  andy mufc (@AndrewFearn95) reported 49 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Les Norton (@Les_NortonAU) reported 51 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  MB (@MBdaytrading) reported 54 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Matt (@MattySP500) reported 57 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Penny Share Trader (@Penny_Shares) reported 59 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  JJ (@investing256) reported 60 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?