IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	14 days ago
Badajoz	Trading platform	17 days ago
Ciempozuelos	Trading platform	19 days ago
Hackney	Trading platform	19 days ago
London	Login	1 month ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr•K (@Mr_K2015) reported 4 minutes ago

  @IGcom Can’t login to my account?

• 
  Reality (@Factchecker2000) reported 7 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!

• 
  CarlRambo2025 (@CarlRambo2025) reported 8 minutes ago

  @IGcom Why isn't XRP on your picture? Solano breaks down every 2nd month

• 
  matt (@clarityenjoyer) reported 8 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Jess-No flags because I actually am British (@JessSalop) reported 11 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  PeeKay (@PrasKon) reported 12 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  rohitchad18 (@rohitchad18) reported 15 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  smudgedan (@Smudgedann) reported 15 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  smudgedan (@Smudgedann) reported 21 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Harald Hadrada (@HaraldHadrada2) reported 22 minutes ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  fundamentally its a bargain (@its_fundamental) reported 23 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  Tom Norman (@plaste) reported 25 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Aaron ***** (@AaronCocks86016) reported 25 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  Matt (@MattySP500) reported 31 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  jack (@johnmar74440222) reported 32 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  DV8OR (@dv8or1) reported 33 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Les Norton (@Les_NortonAU) reported 36 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Singh V.R. (@Singhcricguy) reported 39 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Guy Edwards (@Nice_GuyEddie) reported 40 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Zaraq Afzal (@afzal_zara26257) reported 43 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Mark Newton (@Mark_Newton1) reported 44 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  fundamentally its a bargain (@its_fundamental) reported 44 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  Rosen (@AZMIH_Rosen) reported 45 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Stephen Hampson (@StephenHampson) reported 49 minutes ago

  @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 49 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  Ric₿ezos (@BezosRic) reported 53 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Trader nomad (@trader_nomad) reported 56 minutes ago

  Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous

• 
  matt92 (@matt92__) reported 57 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Matt (@MattySP500) reported 59 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  IG (@IGcom) reported 1 hour ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.