IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (45%)
• Trading platform (36%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Castleford	Withdrawals	5 days ago
Paris	Login	19 days ago
Brussels	Trading platform	21 days ago
Upminster	Login	23 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr R (@MrR1chmond) reported 2 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  Humaira A (@BuksNCofy) reported 3 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Jam4U (@Jam4u_75) reported 4 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  Mark Newton (@Mark_Newton1) reported 7 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  J.Hick (@Hickbcfc) reported 14 minutes ago

  @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

• 
  Tan Eriogerg (@nasteegee) reported 16 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  Saul Adom (@SunalotS) reported 18 minutes ago

  @OlbaumTech @IGcom @hanetf I had a different error at first, that my order failed to be placed. I bought mine using £. Perhaps try to re-log to the account, and if still happening, contact with their support team 👍

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 19 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Noah Silverman, PhD (@noah_phd) reported 20 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Heetan J (@Heetan001) reported 20 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Mr•K (@Mr_K2015) reported 20 minutes ago

  @IGcom Can’t login to my account?

• 
  Casino Capital (@CasinoCapital) reported 21 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Andy Gill (@andygill76) reported 22 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 26 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  peter (@A7068AP) reported 27 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Dino - GTFC (@DinoGTFC) reported 29 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  QuantumX (@QuantumStateX) reported 29 minutes ago

  @IGcom Customer Service Down

• 
  Amynah (@Amynah_Aziz) reported 29 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Harald Hadrada (@HaraldHadrada2) reported 29 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Sudhin ps (@Sudhinps15) reported 34 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  Cam (@CamTortola97) reported 38 minutes ago

  @IGClientHelp Issue with platform?

• 
  Harald Hadrada (@HaraldHadrada2) reported 38 minutes ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  Matt (@MattySP500) reported 41 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Terry and a turtle (@terryrus99) reported 43 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  Harald Hadrada (@HaraldHadrada2) reported 44 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  liam⚽️🏏 (@liam_S126) reported 44 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Harald Hadrada (@HaraldHadrada2) reported 44 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  fundamentally its a bargain (@its_fundamental) reported 51 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  LairdElmski (@LairdElmski) reported 54 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  AnnRaj (@anandhichetlur) reported 57 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help