IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	5 days ago
Brest	Trading platform	5 days ago
Valence	Website	5 days ago
Le Puy-en-Velay	Login	5 days ago
Elne	Login	5 days ago
Paris	Trading platform	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AK (@avinashkaware01) reported 11 seconds ago

  @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

• 
  Ankit Atri (@ankit_atri_99) reported 1 minute ago

  @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

• 
  MikeN (@Mikenarm) reported 2 minutes ago

  @djp4976 @IGcom They need to sort their **** out. Terrible atm

• 
  Yoshiwatusi 𐤊 (@yoshiwatusi) reported 2 minutes ago

  @iKoppie @IGcom They doing the bitmex/coinbase cant login

• 
  Amynah (@Amynah_Aziz) reported 7 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  gin&pinklemonade (@Woodywudpeck) reported 13 minutes ago

  Just shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent

• 
  Alec Lo (@Alec_Lo) reported 14 minutes ago

  @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

• 
  Noah Silverman, PhD (@noah_phd) reported 19 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 21 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  Paul S (@Paul_S1979) reported 23 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  JJ (@investing256) reported 23 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  easterbunnycard (@easterbunnycard) reported 25 minutes ago

  @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 25 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 25 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  smudgedan (@Smudgedann) reported 26 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Alan McGee (@Alan_McGee_UK) reported 26 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  MB (@MBdaytrading) reported 30 minutes ago

  @conradcarter66 @JMHDeakin @IGcom Awful

• 
  DartronTrading (@DartronTrading) reported 33 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

• 
  Molibar (@Molibar) reported 33 minutes ago

  @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

• 
  Mahakala (@waimeazach) reported 37 minutes ago

  @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

• 
  Richard Knop (@richardknop) reported 41 minutes ago

  Seems both main website and mobile app are down, can't login @IGClientHelp

• 
  jm (@Helix1985) reported 43 minutes ago

  @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

• 
  zenXV (@zenxv) reported 45 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  Andy (@Blowster85) reported 47 minutes ago

  @MBdaytrading @IGcom System is down mate. Has been since 2:30pm

• 
  Ryno (@Mister_Ryno) reported 47 minutes ago

  @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

• 
  Jason Hopps (@Jasonhopps) reported 48 minutes ago

  @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

• 
  Amynah (@Amynah_Aziz) reported 49 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  Dougparkspropertynest (@network_surrey) reported 52 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  The Huntsman (@The_Huntsman23) reported 57 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  Aimless (@Aimlesstrader1) reported 60 minutes ago

  @IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on