IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	5 days ago
Brest	Trading platform	5 days ago
Valence	Website	5 days ago
Le Puy-en-Velay	Login	5 days ago
Elne	Login	5 days ago
Paris	Trading platform	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dismantle_ (@JJJorange) reported 6 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  The Huntsman (@The_Huntsman23) reported 7 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  Lord H (@LordHofH) reported 11 minutes ago

  @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

• 
  Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported 11 minutes ago

  @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.

• 
  Julian (@InvestingJulian) reported 14 minutes ago

  @igcom it’s working now. Why no announcement or customer service?

• 
  MB (@MBdaytrading) reported 15 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Peroni (@BantheGoldKit) reported 16 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  Carl (@Tyranus2010) reported 18 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  T Baba (@Boltlightning77) reported 22 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  smudgedan (@Smudgedann) reported 26 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Joel Deakin (@JMHDeakin) reported 26 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  ShareSpeccy (@ShareSpeculator) reported 26 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  peter (@A7068AP) reported 30 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Gagan Kashyap (@kashyapgagan) reported 34 minutes ago

  @IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??

• 
  Nagu Lingampalli (@LingampalliNagu) reported 35 minutes ago

  @IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening

• 
  Dave (@djp4976) reported 35 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  MattBrookes (@MattBrookes3) reported 35 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Breakout Capital Ventures (@BreakoutCV) reported 36 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  NM1 - (@AimforProfit) reported 37 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  Private Insto (@privateinsto) reported 38 minutes ago

  @IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?

• 
  smudgedan (@Smudgedann) reported 39 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Nassar Sandusky (@NassarSandusky) reported 41 minutes ago

  @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in

• 
  wsbx (@wsbxsg) reported 44 minutes ago

  @IGcom IG down again!! wtf man

• 
  wolfofperth (@wolfofperth) reported 44 minutes ago

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  LairdElmski (@LairdElmski) reported 46 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  11invest (@11invest) reported 47 minutes ago

  @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

• 
  Buttercup Serenity (@cthao2101) reported 49 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  JJ (@investing256) reported 55 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  Alec Lo (@Alec_Lo) reported 56 minutes ago

  @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

• 
  Ric₿ezos (@BezosRic) reported 1 hour ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.