IG status: trading issues and outage reports

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Stuttgart	Login	1 month ago
Brest	Trading platform	1 month ago
Valence	Website	1 month ago
Le Puy-en-Velay	Login	1 month ago
Elne	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  smudgedan (@Smudgedann) reported 59 seconds ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  gold rutile 🌄 (@rutile369) reported 9 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  Karmjit Riarh (@KarmjitR) reported 9 minutes ago

  @TheMoneySponge @IGcom It’s down in Singapore too

• 
  Matt (@MattySP500) reported 10 minutes ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Alec Lo (@Alec_Lo) reported 12 minutes ago

  @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

• 
  The Huntsman (@The_Huntsman23) reported 13 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  Brands (@ItsBrandon_FM) reported 13 minutes ago

  @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

• 
  Jason Hopps (@Jasonhopps) reported 13 minutes ago

  @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

• 
  Trafalgar (@tardigrade911) reported 14 minutes ago

  @IGcom It is down, and as usual no feedback from their clients support.

• 
  Frankz (@frankzondervan2) reported 17 minutes ago

  @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

• 
  options_222 (@options_222) reported 25 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  Molibar (@Molibar) reported 27 minutes ago

  @IGcom So is IG down now, or is it just me?

• 
  peter (@A7068AP) reported 28 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Aimless (@Aimlesstrader1) reported 29 minutes ago

  @IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on

• 
  Private Insto (@privateinsto) reported 33 minutes ago

  @IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?

• 
  Lord H (@LordHofH) reported 35 minutes ago

  @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

• 
  Dougparkspropertynest (@network_surrey) reported 36 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  iKopite 🏆*20 (@iKoppie) reported 37 minutes ago

  @IGcom Can you at least update on the website outage? Zero comms or response from support

• 
  Ric₿ezos (@BezosRic) reported 40 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  QuantumX (@QuantumStateX) reported 42 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Joel Deakin (@JMHDeakin) reported 42 minutes ago

  Oh dear @IGcom appears to be down 😑

• 
  alexander ellison (@alhellison) reported 45 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Molibar (@Molibar) reported 49 minutes ago

  @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

• 
  Dave (@djp4976) reported 51 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  LairdElmski (@LairdElmski) reported 52 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  james kiernan (@jameski07874400) reported 54 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  अनिल (@paapikeeda) reported 55 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  X (@adythompson) reported 57 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  MB (@MBdaytrading) reported 58 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  cynicalanalyst (@cynicalanalyst2) reported 58 minutes ago

  @11invest @IGcom You're having problems as well?