IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (45%)
• Trading platform (36%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Castleford	Withdrawals	6 hours ago
Paris	Login	14 days ago
Brussels	Trading platform	16 days ago
Upminster	Login	18 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ric₿ezos (@BezosRic) reported 0 seconds ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  TomMcAdamNo5 (@McAdamNo5) reported 43 seconds ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  dismantle_ (@JJJorange) reported 1 minute ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  mark (@sociedadboy) reported 4 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Martha (@Martha_aka_eve) reported 5 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 7 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  matt92 (@matt92__) reported 10 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  options_222 (@options_222) reported 10 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  Singh V.R. (@Singhcricguy) reported 11 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  dismantle_ (@JJJorange) reported 11 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  Mark Thomas (@mtstormus) reported 11 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  smudgedan (@Smudgedann) reported 12 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  smudgedan (@Smudgedann) reported 13 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Jam4U (@Jam4u_75) reported 13 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 17 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  liam⚽️🏏 (@liam_S126) reported 17 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Brooksy (@brooksyruns89) reported 19 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  K4bala (@k4bal4) reported 20 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Noah Silverman, PhD (@noah_phd) reported 24 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  Ruud Kist (@Ruud_Kist) reported 24 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  alexander ellison (@alhellison) reported 32 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Guy Edwards (@Nice_GuyEddie) reported 32 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  King (@KK39072403) reported 38 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Matt (@MattySP500) reported 39 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  peter (@A7068AP) reported 42 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Matt (@MattySP500) reported 43 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Sach 🌏 (@sachsyd) reported 48 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  Tom Norman (@plaste) reported 51 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Heetan J (@Heetan001) reported 58 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  IG Client Help (@IGClientHelp) reported 60 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.