IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	13 days ago
Markt Schwaben	Trading platform	14 days ago
Castleford	Withdrawals	20 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Casino Capital (@CasinoCapital) reported 5 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Matt (@MattySP500) reported 6 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Matt (@MattySP500) reported 6 minutes ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Neil Sanderson (@ChinUpChubbly) reported 6 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  Ruud Kist (@Ruud_Kist) reported 8 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 10 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Jam4U (@Jam4u_75) reported 17 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  Matt (@MattySP500) reported 20 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Matt (@MattySP500) reported 21 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  smudgedan (@Smudgedann) reported 22 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 24 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  Mark Thomas (@mtstormus) reported 25 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Jumpers for Goalposts (@UKFootie66) reported 28 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  Matt (@MattySP500) reported 29 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Mr•K (@Mr_K2015) reported 29 minutes ago

  @IGcom Can’t login to my account?

• 
  liam⚽️🏏 (@liam_S126) reported 30 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  RightOn (@RightOn10) reported 35 minutes ago

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  ForGodsGlory (@MojoSnowman) reported 36 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  Harald Hadrada (@HaraldHadrada2) reported 36 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  fundamentally its a bargain (@its_fundamental) reported 39 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  Matt (@MattySP500) reported 42 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  ATHAR (@Atharcrypto) reported 45 minutes ago

  @IGcom Let’s help your project get the attention it deserves. Work with us—DM me!

• 
  IG Client Help (@IGClientHelp) reported 46 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  Kryptogem110x (@kryptogem110x) reported 49 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Dino - GTFC (@DinoGTFC) reported 49 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  LairdElmski (@LairdElmski) reported 51 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  QuantumX (@QuantumStateX) reported 52 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Girish Menon (@wildlifegiri) reported 52 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Amynah (@Amynah_Aziz) reported 57 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Penny Share Trader (@Penny_Shares) reported 59 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue