IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	9 days ago
Markt Schwaben	Trading platform	10 days ago
Castleford	Withdrawals	16 days ago
Paris	Login	29 days ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kryptogem110x (@kryptogem110x) reported 47 seconds ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Girish Menon (@wildlifegiri) reported 4 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  MattBrookes (@MattBrookes3) reported 4 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Fordy-PUFC (@MrFord89) reported 4 minutes ago

  @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 6 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  WARDELL (@MrFord_10037) reported 6 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  QuantumX (@QuantumStateX) reported 6 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Macro Joe (@wealthelf) reported 11 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Penny Share Trader (@Penny_Shares) reported 12 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Martha (@Martha_aka_eve) reported 12 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  KhanSahiba (@KhanSahibHu) reported 16 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  Third Man View (@3rdManView) reported 21 minutes ago

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  Tan Eriogerg (@nasteegee) reported 23 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  Andy Gill (@andygill76) reported 25 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Jess-No flags because I actually am British (@JessSalop) reported 25 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Tom Norman (@plaste) reported 27 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 30 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  peter (@A7068AP) reported 32 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 35 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  Sach 🌏 (@sachsyd) reported 36 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  IG Client Help (@IGClientHelp) reported 39 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  Ric₿ezos (@BezosRic) reported 41 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Stephen Hampson (@StephenHampson) reported 48 minutes ago

  @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo

• 
  fundamentally its a bargain (@its_fundamental) reported 49 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  Cam (@CamTortola97) reported 49 minutes ago

  @IGClientHelp Issue with platform?

• 
  gin&pinklemonade (@Woodywudpeck) reported 50 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  Mark Thomas (@mtstormus) reported 56 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Zaraq Afzal (@afzal_zara26257) reported 57 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  smudgedan (@Smudgedann) reported 58 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  TomMcAdamNo5 (@McAdamNo5) reported 58 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook