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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 61% Login (61%)
  • 23% Trading platform (23%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
London Trading platform 5 days ago
Stuttgart Login 24 days ago
Brest Trading platform 24 days ago
Valence Website 24 days ago
Le Puy-en-Velay Login 24 days ago
Elne Login 24 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • waimeazach
    Mahakala (@waimeazach) reported

    @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • Alan_McGee_UK
    Alan McGee (@Alan_McGee_UK) reported

    @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

  • Mark_Newton1
    Mark Newton (@Mark_Newton1) reported

    @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

  • JJJorange
    dismantle_ (@JJJorange) reported

    @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

  • VVIIIVVIIIVVIII
    DustinDuster (@VVIIIVVIIIVVIII) reported

    @IGcom Your website and app are down!!!! I’m in a position !!! Fix it now!!!

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • jameski07874400
    james kiernan (@jameski07874400) reported

    @IGClientHelp can’t login via app or web ??

  • LordHofH
    Lord H (@LordHofH) reported

    @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

  • 11invest
    11invest (@11invest) reported

    @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

  • thedarkonexx
    JB (@thedarkonexx) reported

    @IGClientHelp Platform is down but no message on your X account?

  • avinashkaware01
    AK (@avinashkaware01) reported

    @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

  • cynicalanalyst2
    cynicalanalyst (@cynicalanalyst2) reported

    @11invest @IGcom You're having problems as well?

  • MBdaytrading
    MB (@MBdaytrading) reported

    @CJinvestor52365 @Jimzi1 @IGcom Awful

  • Molibar
    Molibar (@Molibar) reported

    @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

  • Jasonhopps
    Jason Hopps (@Jasonhopps) reported

    @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

  • MBdaytrading
    MB (@MBdaytrading) reported

    @IGcom not working on companies like vod even!!!

  • rutile369
    gold rutile 🌄 (@rutile369) reported

    @IGcom cannot log in - give us more info about the problem

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom it’s working now. Why no announcement or customer service?

  • BuksNCofy
    Humaira A (@BuksNCofy) reported

    @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

  • paapikeeda
    अनिल (@paapikeeda) reported

    Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom still can’t login after over an hour. Anyone know what’s going on?

  • daveodee
    Daveodee (@daveodee) reported

    @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

  • paapikeeda
    अनिल (@paapikeeda) reported

    IG platform still down. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom #IGDown #IGnohelp

  • wealthelf
    Macro Joe (@wealthelf) reported

    @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

  • 11invest
    11invest (@11invest) reported

    @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

  • djp4976
    Dave (@djp4976) reported

    @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

  • DizPlinTrading
    Diz-Plin Trading (@DizPlinTrading) reported

    @IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!