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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (73%)
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Login (18%)
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Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Trader nomad
(@trader_nomad) reported
Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous
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Zaraq Afzal
(@afzal_zara26257) reported
@englandcricket @IGcom An innings of highest quality by Joe Root.
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KhanSahiba
(@KhanSahibHu) reported
@englandcricket @IGcom Facing quality bowling with ease and playing sensibly
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Andrewdc208
(@andrewdc208) reported
Anyone else's @IGcom Desktop being insanely slow, or is it just me?
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J-M
(@JM1ZZX) reported
@IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.
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smudgedan
(@Smudgedann) reported
@IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor
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Heetan J
(@Heetan001) reported
I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.
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IG
(@IGcom) reported
@Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.
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Casino Capital
(@CasinoCapital) reported
Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.
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The Return
(@TumbleweedChase) reported
@englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒
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Joseph Mata CRYPTO
(@GetChillSnoopy) reported
@IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.
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J.Hick
(@Hickbcfc) reported
@englandcricket @IGcom I doubted him never felt so stupid in my life what a player
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Heetan J
(@Heetan001) reported
@IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.
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IG Client Help
(@IGClientHelp) reported
@its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.
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IG Client Help
(@IGClientHelp) reported
@Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.
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fundamentally its a bargain
(@its_fundamental) reported
@IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST
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mark
(@sociedadboy) reported
@englandcricket @IGcom Stupid shot
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Stephen Hampson
(@StephenHampson) reported
@englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo
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J.Hick
(@Hickbcfc) reported
@englandcricket @IGcom 37 💯 is crazy and he’s not slowing down
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ShareSpeccy
(@ShareSpeculator) reported
@Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.
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RightOn
(@RightOn10) reported
@englandcricket @IGcom High quality act . Class Act through and through
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Fordy-PUFC
(@MrFord89) reported
@imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful
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𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦
(@the_carpdiem1) reported
@englandcricket @IGcom It's okkk.. no problem
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𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦
(@the_carpdiem1) reported
@englandcricket @IGcom No problem brooky
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fundamentally its a bargain
(@its_fundamental) reported
@IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.
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Mr•K
(@Mr_K2015) reported
@IGcom Can’t login to my account?
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Jam4U
(@Jam4u_75) reported
@IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?
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Matt
(@MattySP500) reported
@IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.
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Rosen
(@AZMIH_Rosen) reported
@englandcricket @IGcom Absolutely school boy error from #HarryBrook
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Mark Thomas
(@mtstormus) reported
@englandcricket @IGcom Umpire been paid to help the Indians by the ICC again