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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (83%)
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Website (11%)
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Login (6%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Dominic hawkes
(@domhawkes) reported
@IGcom Thanks for the short notice with regards to the margin rate😖after going through this problem with @Trading212 your customer service team told me that if this happens on are Platform we will give you significant amount of time. Not sure 3 hours and 15 mins is good enough
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Sofia Benjelloun
(@sofia_benj) reported
@IGcom Why do you charge us 10 pounds per trade ? #injustice i trusted your platform #help
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Shamilfc
(@ShamimU61554433) reported
@IGcom Who cares about gamestop fix your damn platform. I hold alot of money with your platform and wasn't able to trade due to your system crash basically everyopen this week. Not the first time. Whether gamestop or not overall system should not be down. FIX It.
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Trs🌊🔻👁️⃤
(@rsspx) reported
@IGcom **** GAMESTOP AND DOGECOIN, BUY SLV ON MONDAY AUTISTS🚀🚀🚀🚀
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Tarjei Thomassen
(@technoteee) reported
@IGcom the platform was down three days in a row! And you do nothing for your customers who has lost money because of this
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Tarjei Thomassen
(@technoteee) reported
@IGcom because your service was down for hours and many customers lost a lot of money
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Spencey
(@FourFour_Stu) reported
@IGcom Well, you've managed to make and lose a customer in the space of one week.
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iSensing
(@i_sensing) reported
@IGClientHelp @IGClientHelp I still cant login. Been waiting 1hr for someone to answer the phone. Any help would be appreciated to fix this issue.
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JAESON Debarros
(@jaeson72) reported
@IGcom Good decision, happy to hear IG have taken stock and focussing on stabilising platform. Shocking reliability last week so looking forward to a return to normal! Generally been a great service.
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost a trade coz of their glitch after 2 hours on the phone waiting I maneged to get reimbursed for the trade that I lost
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Amit Panchal
(@amitpanchal76) reported
@IGClientHelp you live chat sucks as nobody types and you don’t respond here. DM me or it’s time to go to the some news agencies and complain.
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Jorge Bastida
(@jorgebastida) reported
@IGClientHelp Client here. There is no a clear place in your website where to raise complains. You only direct people to a public forum. Shall I proceed and contact the Financial Ombudsman Service directly given that that's the @TheFCA advise on their website?
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Fetts
(@MarkFetters) reported
@IGcom ‘Prioritise the service’...not quite sure you’ve been doing any service to your clients this week.
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost a trade coz of their glitch after 2 hours on the phone waiting I maneged to get reimbursed for the trade that I lost .. so please do the same if your In my position
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Rowlen Boiler Services
(@RowlenBoilers) reported
@IGClientHelp you have received multiple emails from me regarding rights issues with TUI, no response look at tui order on 14/01/21 and your order 22/01/21 on account RXSCR you have removed money out of my account, this has now been passed on the the financial ombudsman
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost money today because of your glitch
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maneco64
(@maneco1964) reported
@LawrenceLepard @Old_soul84 That's outrageous. They are destroying capitalism ( not that we have real free-market capitalism). I had a few hundred AG with a @IGcom but liquidated them as they kept freezing my account. I'm going down the Olivia Newton-John route: let's get physical!
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sid
(@SidsPhotos) reported
@AlexWriggleswo2 @IGcom This is exactly the problem. The brokers restricting certain stocks are losing a lot of credibility this week.
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ian minshaw
(@ism12) reported
@IGcom yet another institution trying to shut the retail investors down with huge margins but happy to take profit when they get it wrong GameStop corp a joke
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john charles
(@johncharles247) reported
@IGcom I have lost literally thousands of pounds through IG being an absolutely terrible platform - refusing to put trades on claiming ‘price no longer valid’. Your business is a disgrace and a shambles
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Rikki
(@rikkigouda) reported
@IGcom Your RestAPIs are down..
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Charlie Menegatos
(@Charlie_gatos) reported
@AndrewDem @IGClientHelp A few others have had similar issues, but agreed not good enough
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RLT
(@RLTFX) reported
@Bowen85AI @andrewmichaeli8 @IGClientHelp Yeah three days now I’ve had tonnes of trouble getting on for at least an hour.
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Steeve S
(@steeve_inv) reported
@maneco1964 @krazouki @IGcom They even liquidated a position I had in Oil by system 'accident'... during the meltdown. Heard a hell of a lot of excuses from their customer services... thank God the only one I didn't hear was that I had not enough margin money...
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Harry Wynn-Williams
(@harrywinmillion) reported
@IGcom More than login issues!
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pixie
(@prc162) reported
@IGcom Your platform was down Friday first hour and last 30 minutes corrupt to line your pockets I lost thousands on this behavior. Will be shutting down my account
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Londontrader 🇬🇧
(@Londontrader7) reported
@jaeson72 @Lol_Yiddo @IGcom This is not new to IG. They have done this in the past too during market volatility. They have enough experience and resources to fix it but they don't want to. My feeling is they themselves act as market maker and take opposite position. When the oprtuntiy comes they pounce on u
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Laurence
(@Lol_Yiddo) reported
@IGcom Platform has been utterly shocking this week - increased trading fees / unstable platform - maybe time to look elsewhere
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フアン
(@segagamer) reported
@IGClientHelp Still cannot log in as of 18:00 and support staff are most unhelpful, essentially saying "try later". Terrible service! Do they know that "later" can cost us a lot of money?
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The Deep State
(@TTwfake) reported
@IGcom Sounds like IG is facing insolvency from bad risk management. I'm moving my money out before they collapse and suggest everyone else do the same. This type of behaviour should not go unpunished.