IG status: trading issues and outage reports

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Stuttgart	Login	30 days ago
Brest	Trading platform	30 days ago
Valence	Website	30 days ago
Le Puy-en-Velay	Login	30 days ago
Elne	Login	30 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karmjit Riarh (@KarmjitR) reported 19 seconds ago

  @TheMoneySponge @IGcom It’s down in Singapore too

• 
  Nagu Lingampalli (@LingampalliNagu) reported 1 minute ago

  @IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening

• 
  Cushnut (@stockupnow1702) reported 5 minutes ago

  @IGcom I am having problems logging in and your status page is not working. Is there a problem?

• 
  The Volatility Viking (@VolaViking) reported 11 minutes ago

  @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

• 
  Mr ********** (@MrShitbagger) reported 15 minutes ago

  @IGClientHelp IG down ?

• 
  Julian (@InvestingJulian) reported 17 minutes ago

  @igcom still can’t login after over an hour. Anyone know what’s going on?

• 
  howsmygf (@howsmygf) reported 18 minutes ago

  @IGcom still cant login

• 
  Richard Knop (@richardknop) reported 18 minutes ago

  Seems both main website and mobile app are down, can't login @IGClientHelp

• 
  JJ (@investing256) reported 20 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  wsbx (@wsbxsg) reported 21 minutes ago

  @IGcom IG down again!! wtf man

• 
  Joel Deakin (@JMHDeakin) reported 22 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  ⚡️GeordiePhil⚡️ (@GeordiePhilUK) reported 23 minutes ago

  IG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!

• 
  Daveodee (@daveodee) reported 24 minutes ago

  @GeordiePhilUK @IGcom @IGClientHelp I see IG as quiet on here as their customer service was during the outage.

• 
  Dave (@djp4976) reported 25 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  DV8OR (@dv8or1) reported 27 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  smudgedan (@Smudgedann) reported 29 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Tortoise investor (@InvestTortoise) reported 31 minutes ago

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  Tim Spanoudakis (@spanout) reported 32 minutes ago

  @IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??

• 
  Jarvy55 (@Jarvy55) reported 33 minutes ago

  @henrymcivor @IGcom Terrible customer service no replys to emails.

• 
  DartronTrading (@DartronTrading) reported 34 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  wolfofperth (@wolfofperth) reported 34 minutes ago

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  options_222 (@options_222) reported 35 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  jm (@Helix1985) reported 35 minutes ago

  @IGcom I can’t log in!!! For the last hour when volatility is at its worst. No message back on what’s app or answering the phone. Disgusting service

• 
  dismantle_ (@JJJorange) reported 38 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Perihelion (@PeriHelion96002) reported 39 minutes ago

  @network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.

• 
  Andy (@Blowster85) reported 41 minutes ago

  @MBdaytrading @IGcom System is down mate. Has been since 2:30pm

• 
  GOD OF NOTHING (@GODOFFI) reported 48 minutes ago

  @Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬

• 
  Emeka N (@emeka89) reported 49 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  Neverasked (@DCBW2025) reported 54 minutes ago

  @IGcom Why is the service down and when will it be back online? No announcement, support page not working. Jokers.

• 
  Buttercup Serenity (@cthao2101) reported 56 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you