IG down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	7 days ago
Southwark	Login	8 days ago
Radstock	Website	25 days ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sphiwe (@Sphiwe70143069) reported 7 minutes ago

  @IGClientHelp I would really appreciate it if I can get help i have been waiting since yesterday for a reply

• 
  Saffron (@Saffron33996036) reported 9 minutes ago

  @IGcom I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice

• 
  Ken C Dolman (@thanksEU4_0) reported 10 minutes ago

  @oooooz48 @ft_content @IGcom You seem eager to support an organisation that doesn't need to account for it's expenditure. I think the matter reveals your contempt for honesty and integrity

• 
  fabios (@fabios23639271) reported 10 minutes ago

  @IGClientHelp need help on the account Rafael Longui - need somone to call to make a deposit the card system wasnt working please call asap.

• 
  Kat K (@Kaataa_K13) reported 14 minutes ago

  @NoCensCH @Trading212 @IGcom Sure and I don't think anyone had any issue with them having bigger spreads comlared to competitors before people were entering into position, but changing spreads to force people into losses on existing positions is not OK

• 
  Anthony Howells (@RevdAnthony) reported 16 minutes ago

  @IGClientHelp Anyone monitoring IT? Web and app platforms both down.

• 
  Saffron (@Saffron33996036) reported 18 minutes ago

  @IGClientHelp I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice

• 
  fabios (@fabios23639271) reported 20 minutes ago

  @foodielondoner @IGcom @IGClientHelp Market what? you must be kidding there is no move on the market and you are using this excuse come on! Help your clients!!!

• 
  Jiacoco (@Jiacoco1) reported 20 minutes ago

  @IGcom hi IG your app is not working properly. When I login I couldn’t open my share trading account. It says ‘unexpected error occurred’. Can you please fix this issue ASAP?

• 
  Mark (@TweetMeADollar) reported 20 minutes ago

  @IGcom who can I email regarding an dividend withdrawal issue on my share account. Tried @IGClientHelp but no luck, support chat but no answer, and email but no reply for a few days

• 
  Dylan Evans (@theotherdylan) reported 22 minutes ago

  @PeterSedge @IGClientHelp Just signed up with @IGcom yesterday and unable to login, how often does this happen?

• 
  Bruce Goodwin (@bj_goodwin) reported 23 minutes ago

  @ft_content @IGcom The pound is already cheap and any further fall would offset tariffs and help rebalance the economy and BOP with re-shoring and export boost. A good chunk of the FTSE has foreign earnings so would get a boost, not to mention support from inward investment.

• 
  Sean Brodie (@sean_brodie) reported 27 minutes ago

  Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  david allen (@davidalexallen) reported 29 minutes ago

  @IGClientHelp what is happening i cant even get to my account? app not working website not working? @IGTRADING1

• 
  blondeamon (@blondeamon) reported 31 minutes ago

  @IGcom It's disgraceful to raise your CFD prices by 250% for the same service. At least lower your minimum prices, £10 is way too much!!

• 
  david allen (@davidalexallen) reported 33 minutes ago

  anybody else having issues getting through to trading desk of @IGTRADING1 @IGClientHelp i wait 30mins and nothing, or 15 and then get cut off!

• 
  Sheila Chapman (@SheilaCArtist) reported 36 minutes ago

  @ft_content @IGcom A crash.

• 
  Will Cass (@ChangeEnactor) reported 37 minutes ago

  underwhelmed so far with the service. Locked out of my live account after 40 minutes on the help line and no one picks up. A little frustrating. @IGClientHelp

• 
  Jon (@Jon_FX) reported 40 minutes ago

  Oh joy. That awful moment when you need help, but its @IGClientHelp you need to contact! I wonder, will you help this time, or take several weeks to say 'not my problem' again?

• 
  PUMP MY BAGS (@ElcryptoEscobar) reported 44 minutes ago

  @CMCMarketsAusNZ Your customer service is **** I couldn’t even get my password changed through your website it wouldn’t send me the reset code I’m now using @IGcom

• 
  Kat K (@Kaataa_K13) reported 45 minutes ago

  @IGcom could you please DM me? I need help with opening CFD account

• 
  Martyn Paul (@MartynPaul1) reported 46 minutes ago

  @IGcom Morning. I've sent numerous emails to you regarding an ongoing issue. I keep receiving holding emails and promises of contact but nothing for weeks. Any chance of some help? Thanks (Name Martyn Paul)

• 
  Vibhor (@vibhorjains) reported 49 minutes ago

  @IGcom waiting for account activation since quite long and not able to get any help from your Helpdesk. Nobody is even reverting to emails.

• 
  Heather 3.5% #WeShallOvercome #ResistRejoin🇪🇺 (@heather09353201) reported 49 minutes ago

  @ft_content @IGcom Bad in any scenario, unnecessary, self-inflicted, reckless. What more can anyone say, but stop?

• 
  cryptobergo (@bergosbg) reported 50 minutes ago

  @JMahony_IG @IGSquawk @IGClientHelp Hi, the fact I couldn't move my stop resulting in me losing return! This is not acceptable...what's the email address so I can make a formal complaint?

• 
  Saffron (@Saffron33996036) reported 55 minutes ago

  @IGClientHelp @IGcom Why am I paying share commission fees for such poor customer service? @freetrade I am coming your way

• 
  Org (@Org7084) reported 57 minutes ago

  @IGClientHelp Dear sir I have been experiencing a problem with my Tesla account since the split. I have sent numerous emails to IG without any positive feedback. In the meantime, I have identified other problems with RR and Top Glove Corporation. Please assist.

• 
  Kat K (@Kaataa_K13) reported 57 minutes ago

  @chileshewabo Hi, it arrived this morning some of which is already sitting with @IGcom I had a look at @Plus500 - I know you were also looking for minimum 1:5 , but they had all EV at 1:1 so doesn't suit me. Also no pre & post market. Great customer service though

• 
  Tim Jones (@foodielondoner) reported 60 minutes ago

  Useless @IGcom @IGClientHelp this is the SECOND DAY in a row I have sat on hold for an eternity waiting for someone to be bothered to pick up the phone and help me switch my 2FA to a new device. I think I will be closing my IG account at this rate. Useless.🤬

• 
  Transfer your pension | Get Advice from UK Advisor (@experts_pension) reported 1 hour ago

  @IGClientHelp how bad is your customer service? I’ve spent 4 hours in two days on hold to you guys and all your staff are working from home and cannot be bothered to handle any issues. I’m trying to trade via your MT4 acc and it doesn’t work! No one calls back. All lies.