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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (70%)
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Login (20%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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monir
(@udmon74) reported
@IGClientHelp what’s going on can’t log on? Rubbish service you guys are providing. Not taking calls either.. very poor.
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Li Li Huang
(@foxy_huang) reported
@IGcom Your system is not working and customer service cuts me off! Can someone please respond????
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Mimi Fontaine
(@mimifontaine) reported
@IGClientHelp Down once again. Can't see my positions. Can't trade. Can't even see my watchlist.
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Trelawney
(@trelawney89) reported
@IGcom Yet again your platform is down. This is the third time this week. Can you fix this urgently please?
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jonnywillamson
(@jonnywillamson) reported
@IGClientHelp IG Platform very unreliable - down five times this week alone - search for a better broker I would say.
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Krasimir Petrov
(@KrasimirBPetrov) reported
@milbshake @IGClientHelp This is how they seem to deal with the hassle to provide liquidity for thei positions their customers open. So instead to shut down specific stocks, they decide to “technically” forfeit their services for the sake of not making some hedge funds angry. Pathetic.
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Ivor Kovic
(@ivorkovic) reported
@IGcom App is down, web is down. Terrible. I have zero control over my stocks/money at the moment. Even more terrifying to see now that others have been reporting this for days. You need to fix this NOW.
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Elite Soldier
(@ESInvesting) reported
@IGcom GET YOUR ******* SERVER ONLINE RIGHT NOW! WILL NEVER USE YOU AGAIN YOURE LOSING ME CASH COULDNT LET ME BUY YOURE JUSR LIKE ROBIN HOOD GO **** YOURSELVES
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Tim
(@timpav7) reported
@IGcom do you have mice running your systems. Every day same time app and desktop goes down. Costing money everyday this week. Completely unacceptable
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WillH
(@Smildone56) reported
@IGClientHelp Hi, your server is struggling now for the 3rd day in a row at the US open. I haven’t been able to get into my SB or ISA account with you for 30 minutes. What are you doing to resolved those?
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Alex
(@thewinelake) reported
@IGClientHelp Do we think this might be a DDoS rather than bad platform design?
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a
(@ctbuk73) reported
@IGcom Probably the biggest trading day for retail traders ever and you close your platform down and stop us getting access to our own money. Disgraceful.
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HellishTrevTrader
(@HellishTrader) reported
@IGClientHelp are you aware your platform is down ??? I’ve been on hold to the phone line for 15 mins now 😡😡😡
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Andrew 75
(@Andmk75) reported
@IGcom Really bad customer service: Your phone line gives a dead tone instead of working, status says everything is all OK when in fact platform is down. For one of the biggest players, your platform consistently can't handle volatility.
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Jason Nicholls
(@jas251068) reported
@IGClientHelp No issues are sorted out you usless bunch of clowns
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Jason Nicholls
(@jas251068) reported
@IGcom Website down again , what a dreadful , shambolic outfit you lot are. I sincerely hope you have your operating license revoked.
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Sami Mansour
(@S_Dezigns) reported
@IGClientHelp @milbshake @IGClientHelp That is not right. Your system is still down and we can't log into our accounts.
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elly #KBF
(@elly_gov) reported
What is going with stock exchange’s @IGClientHelp @RishiSunak everything is down
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Steeve S
(@steeve_inv) reported
@milbshake @IGClientHelp and again today at market open... still ongoing issue
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Dave Dempsey
(@djdavedempsey) reported
@IGClientHelp This is the 3rd day on the run there has been issues. Sort this out @IGcom
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HellishTrevTrader
(@HellishTrader) reported
@IGClientHelp platform conveniently down again !!! 3 days running you’ve locked us in trades
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PITT
(@PITT21156447) reported
@IGClientHelp IG screwing us normal folk again by helping out the big hedge funds, taken the system down again today and they still dont care on impact. I hope someone does take legal action here as this is unacceptable and should be considered illegal.
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Vikas Kansra
(@VikasKansra) reported
@IGClientHelp I cant login my account
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Luke Foster
(@lukemfoster) reported
@IGcom Smart thinking.... if your system is down people can't buy gamestop/AMC ... you managed through the whole pandemic... but when hedge funds and rich c***s money is at stake your system magically ***** up.
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Richard J Farrell
(@cttricky) reported
@IGClientHelp Hi guys, more issues today, I just got logged out and can't log in again, same as Wednesday afternoon....
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dan brooksbank
(@dan_brooksbank) reported
@IGClientHelp, I see no tweets in your feed about todays shambles. Still down
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Jack
(@jack_r_m) reported
@IGClientHelp And you don’t even bother to dignify your customers will a Tweet explaining there’s a problem. Pathetic.
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TOM BEDFORD
(@Tom_Bedford) reported
@RichTheNewbie @IGcom Same issue. Very annoying of late.
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Mohammed Sabur
(@saburmo) reported
@IGClientHelp I've been getting a Service Connection Failure for the past 15 to 20 minutes. This is the third time it's happened in past 3 days. Get your act together because you're looking like amateurs. I could be forced to use another platform.
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DietCoke7
(@L4V1124610) reported
@IGClientHelp terrible Sort out the access to the platform!!