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IG down? Current status and problems

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 50% Trading platform (50%)
  • 25% Website (25%)
  • 25% Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Berlin Login 7 days ago
Southwark Login 8 days ago
Radstock Website 25 days ago
Kendal Trading platform 1 month ago
Leer Trading platform 2 months ago
Portsmouth Trading platform 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Sphiwe70143069
    Sphiwe (@Sphiwe70143069) reported

    @IGClientHelp I would really appreciate it if I can get help i have been waiting since yesterday for a reply

  • Saffron33996036
    Saffron (@Saffron33996036) reported

    @IGcom I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice

  • thanksEU4_0
    Ken C Dolman (@thanksEU4_0) reported

    @oooooz48 @ft_content @IGcom You seem eager to support an organisation that doesn't need to account for it's expenditure. I think the matter reveals your contempt for honesty and integrity

  • fabios23639271
    fabios (@fabios23639271) reported

    @IGClientHelp need help on the account Rafael Longui - need somone to call to make a deposit the card system wasnt working please call asap.

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @NoCensCH @Trading212 @IGcom Sure and I don't think anyone had any issue with them having bigger spreads comlared to competitors before people were entering into position, but changing spreads to force people into losses on existing positions is not OK

  • RevdAnthony
    Anthony Howells (@RevdAnthony) reported

    @IGClientHelp Anyone monitoring IT? Web and app platforms both down.

  • Saffron33996036
    Saffron (@Saffron33996036) reported

    @IGClientHelp I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice

  • fabios23639271
    fabios (@fabios23639271) reported

    @foodielondoner @IGcom @IGClientHelp Market what? you must be kidding there is no move on the market and you are using this excuse come on! Help your clients!!!

  • Jiacoco1
    Jiacoco (@Jiacoco1) reported

    @IGcom hi IG your app is not working properly. When I login I couldn’t open my share trading account. It says ‘unexpected error occurred’. Can you please fix this issue ASAP?

  • TweetMeADollar
    Mark (@TweetMeADollar) reported

    @IGcom who can I email regarding an dividend withdrawal issue on my share account. Tried @IGClientHelp but no luck, support chat but no answer, and email but no reply for a few days

  • theotherdylan
    Dylan Evans (@theotherdylan) reported

    @PeterSedge @IGClientHelp Just signed up with @IGcom yesterday and unable to login, how often does this happen?

  • bj_goodwin
    Bruce Goodwin (@bj_goodwin) reported

    @ft_content @IGcom The pound is already cheap and any further fall would offset tariffs and help rebalance the economy and BOP with re-shoring and export boost. A good chunk of the FTSE has foreign earnings so would get a boost, not to mention support from inward investment.

  • sean_brodie
    Sean Brodie (@sean_brodie) reported

    Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

  • davidalexallen
    david allen (@davidalexallen) reported

    @IGClientHelp what is happening i cant even get to my account? app not working website not working? @IGTRADING1

  • blondeamon
    blondeamon (@blondeamon) reported

    @IGcom It's disgraceful to raise your CFD prices by 250% for the same service. At least lower your minimum prices, £10 is way too much!!

  • davidalexallen
    david allen (@davidalexallen) reported

    anybody else having issues getting through to trading desk of @IGTRADING1 @IGClientHelp i wait 30mins and nothing, or 15 and then get cut off!

  • SheilaCArtist
    Sheila Chapman (@SheilaCArtist) reported

    @ft_content @IGcom A crash.

  • ChangeEnactor
    Will Cass (@ChangeEnactor) reported

    underwhelmed so far with the service. Locked out of my live account after 40 minutes on the help line and no one picks up. A little frustrating. @IGClientHelp

  • Jon_FX
    Jon (@Jon_FX) reported

    Oh joy. That awful moment when you need help, but its @IGClientHelp you need to contact! I wonder, will you help this time, or take several weeks to say 'not my problem' again?

  • ElcryptoEscobar
    PUMP MY BAGS (@ElcryptoEscobar) reported

    @CMCMarketsAusNZ Your customer service is **** I couldn’t even get my password changed through your website it wouldn’t send me the reset code I’m now using @IGcom

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @IGcom could you please DM me? I need help with opening CFD account

  • MartynPaul1
    Martyn Paul (@MartynPaul1) reported

    @IGcom Morning. I've sent numerous emails to you regarding an ongoing issue. I keep receiving holding emails and promises of contact but nothing for weeks. Any chance of some help? Thanks (Name Martyn Paul)

  • vibhorjains
    Vibhor (@vibhorjains) reported

    @IGcom waiting for account activation since quite long and not able to get any help from your Helpdesk. Nobody is even reverting to emails.

  • heather09353201
    Heather 3.5% #WeShallOvercome #ResistRejoin🇪🇺 (@heather09353201) reported

    @ft_content @IGcom Bad in any scenario, unnecessary, self-inflicted, reckless. What more can anyone say, but stop?

  • bergosbg
    cryptobergo (@bergosbg) reported

    @JMahony_IG @IGSquawk @IGClientHelp Hi, the fact I couldn't move my stop resulting in me losing return! This is not acceptable...what's the email address so I can make a formal complaint?

  • Saffron33996036
    Saffron (@Saffron33996036) reported

    @IGClientHelp @IGcom Why am I paying share commission fees for such poor customer service? @freetrade I am coming your way

  • Org7084
    Org (@Org7084) reported

    @IGClientHelp Dear sir I have been experiencing a problem with my Tesla account since the split. I have sent numerous emails to IG without any positive feedback. In the meantime, I have identified other problems with RR and Top Glove Corporation. Please assist.

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @chileshewabo Hi, it arrived this morning some of which is already sitting with @IGcom I had a look at @Plus500 - I know you were also looking for minimum 1:5 , but they had all EV at 1:1 so doesn't suit me. Also no pre & post market. Great customer service though

  • foodielondoner
    Tim Jones (@foodielondoner) reported

    Useless @IGcom @IGClientHelp this is the SECOND DAY in a row I have sat on hold for an eternity waiting for someone to be bothered to pick up the phone and help me switch my 2FA to a new device. I think I will be closing my IG account at this rate. Useless.🤬

  • experts_pension
    Transfer your pension | Get Advice from UK Advisor (@experts_pension) reported

    @IGClientHelp how bad is your customer service? I’ve spent 4 hours in two days on hold to you guys and all your staff are working from home and cannot be bothered to handle any issues. I’m trying to trade via your MT4 acc and it doesn’t work! No one calls back. All lies.