IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	6 days ago
Badajoz	Trading platform	10 days ago
Ciempozuelos	Trading platform	11 days ago
Hackney	Trading platform	11 days ago
London	Login	24 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Deanna LeCoyte (@radiodandy75) reported 42 seconds ago

  @IGcom @DraconicIntel That's awful after so much hard work and expectations 💔

• 
  Humaira A (@BuksNCofy) reported 2 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Victor Cortino (@CortinoVictor) reported 3 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  Aaron ***** (@AaronCocks86016) reported 4 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  justaman (@justamantrading) reported 4 minutes ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  Ric₿ezos (@BezosRic) reported 11 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  matt (@clarityenjoyer) reported 11 minutes ago

  @englandcricket @IGcom Terrible team

• 
  T Baba (@Boltlightning77) reported 12 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Mr R (@MrR1chmond) reported 12 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  smudgedan (@Smudgedann) reported 16 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  andy mufc (@AndrewFearn95) reported 21 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  K4bala (@k4bal4) reported 22 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  ForGodsGlory (@MojoSnowman) reported 23 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  Matt (@MattySP500) reported 23 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Matt (@MattySP500) reported 26 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  G. (@LArsenal96) reported 27 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  Tan Eriogerg (@nasteegee) reported 30 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  To The Tick Trading (@_ToTheTick) reported 36 minutes ago

  @tradingview need to sort your app out too unreliable good job Ive had an IG CFD account there for years @IGcom never lets me down. 11:30 EST S&P shorts paid okay 👌🏻

• 
  Penny Share Trader (@Penny_Shares) reported 41 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Noah Silverman, PhD (@noah_phd) reported 43 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  richard bayliss (@rbaylis256) reported 46 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  WARDELL (@MrFord_10037) reported 46 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 47 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  Gurkin (@gurkin192) reported 48 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 49 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Jumpers for Goalposts (@UKFootie66) reported 50 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 52 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  jack (@johnmar74440222) reported 54 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Jess-No flags because I actually am British (@JessSalop) reported 58 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  QuantumX (@QuantumStateX) reported 60 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.