IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (45%)
• Website (27%)
• Login (27%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	4 hours ago
Badajoz	Trading platform	4 days ago
Ciempozuelos	Trading platform	5 days ago
Hackney	Trading platform	5 days ago
London	Login	18 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harald Hadrada (@HaraldHadrada2) reported 3 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  Mark Newton (@Mark_Newton1) reported 6 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  MattBrookes (@MattBrookes3) reported 6 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Matt (@MattySP500) reported 12 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Kryptogem110x (@kryptogem110x) reported 13 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Gaurav Jindal (@gj100596) reported 14 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Zaraq Afzal (@afzal_zara26257) reported 17 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Noah Silverman, PhD (@noah_phd) reported 18 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  AnnRaj (@anandhichetlur) reported 20 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Naser (@Naser45613500) reported 20 minutes ago

  Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  Mouse Pillow (@ChazWood5) reported 24 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  Harald Hadrada (@HaraldHadrada2) reported 25 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 27 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  Andy Gill (@andygill76) reported 33 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  matt (@clarityenjoyer) reported 34 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Jess-No flags because I actually am British (@JessSalop) reported 34 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  smudgedan (@Smudgedann) reported 35 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Macro Joe (@wealthelf) reported 39 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Les Norton (@Les_NortonAU) reported 41 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  TomMcAdamNo5 (@McAdamNo5) reported 42 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Sudhin ps (@Sudhinps15) reported 43 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  Malcolm Ace (@Mal_Ace) reported 43 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Girish Menon (@wildlifegiri) reported 47 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Penny Share Trader (@Penny_Shares) reported 48 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  gin&pinklemonade (@Woodywudpeck) reported 48 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 50 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  Bazzer (@baz_trading) reported 50 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Tarjei Thomassen (@technoteee) reported 52 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  andy mufc (@AndrewFearn95) reported 57 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Reality (@Factchecker2000) reported 58 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!