IG status: trading issues and outage reports

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Jul 28, 1:30 AM GMT+5:30	0	0
Jul 28, 1:50 AM GMT+5:30	0	0
Jul 28, 2:10 AM GMT+5:30	0	0
Jul 28, 2:30 AM GMT+5:30	0	0
Jul 28, 2:50 AM GMT+5:30	0	0
Jul 28, 3:10 AM GMT+5:30	0	0
Jul 28, 3:30 AM GMT+5:30	0	0
Jul 28, 3:50 AM GMT+5:30	0	0
Jul 28, 4:10 AM GMT+5:30	0	0
Jul 28, 4:30 AM GMT+5:30	0	0
Jul 28, 4:50 AM GMT+5:30	0	0
Jul 28, 5:10 AM GMT+5:30	0	0
Jul 28, 5:30 AM GMT+5:30	0	0
Jul 28, 5:50 AM GMT+5:30	0	0
Jul 28, 6:10 AM GMT+5:30	0	0
Jul 28, 6:30 AM GMT+5:30	0	0
Jul 28, 6:50 AM GMT+5:30	0	0
Jul 28, 7:10 AM GMT+5:30	0	0
Jul 28, 7:30 AM GMT+5:30	0	0
Jul 28, 7:50 AM GMT+5:30	0	0
Jul 28, 8:10 AM GMT+5:30	0	0
Jul 28, 8:30 AM GMT+5:30	0	0
Jul 28, 8:50 AM GMT+5:30	0	0
Jul 28, 9:10 AM GMT+5:30	0	0
Jul 28, 9:30 AM GMT+5:30	0	0
Jul 28, 9:50 AM GMT+5:30	0	0
Jul 28, 10:10 AM GMT+5:30	0	0
Jul 28, 10:30 AM GMT+5:30	0	0
Jul 28, 10:50 AM GMT+5:30	0	0
Jul 28, 11:10 AM GMT+5:30	0	0
Jul 28, 11:30 AM GMT+5:30	0	0
Jul 28, 11:50 AM GMT+5:30	0	0
Jul 28, 12:10 PM GMT+5:30	0	0
Jul 28, 12:30 PM GMT+5:30	0	0
Jul 28, 12:50 PM GMT+5:30	0	0
Jul 28, 1:10 PM GMT+5:30	0	0
Jul 28, 1:30 PM GMT+5:30	0	0
Jul 28, 1:50 PM GMT+5:30	0	0
Jul 28, 2:10 PM GMT+5:30	0	0
Jul 28, 2:30 PM GMT+5:30	0	0
Jul 28, 2:50 PM GMT+5:30	0	0
Jul 28, 3:10 PM GMT+5:30	0	0
Jul 28, 3:30 PM GMT+5:30	0	0
Jul 28, 3:50 PM GMT+5:30	0	0
Jul 28, 4:10 PM GMT+5:30	0	0
Jul 28, 4:30 PM GMT+5:30	0	0
Jul 28, 4:50 PM GMT+5:30	0	0
Jul 28, 5:10 PM GMT+5:30	0	0
Jul 28, 5:30 PM GMT+5:30	0	0
Jul 28, 5:50 PM GMT+5:30	0	0
Jul 28, 6:10 PM GMT+5:30	0	0
Jul 28, 6:30 PM GMT+5:30	0	0
Jul 28, 6:50 PM GMT+5:30	0	0
Jul 28, 7:10 PM GMT+5:30	0	0
Jul 28, 7:30 PM GMT+5:30	0	0
Jul 28, 7:50 PM GMT+5:30	0	0
Jul 28, 8:10 PM GMT+5:30	0	0
Jul 28, 8:30 PM GMT+5:30	0	0
Jul 28, 8:50 PM GMT+5:30	0	0
Jul 28, 9:10 PM GMT+5:30	0	0
Jul 28, 9:30 PM GMT+5:30	0	0
Jul 28, 9:50 PM GMT+5:30	0	0
Jul 28, 10:10 PM GMT+5:30	0	0
Jul 28, 10:30 PM GMT+5:30	0	0
Jul 28, 10:50 PM GMT+5:30	0	0
Jul 28, 11:10 PM GMT+5:30	0	0
Jul 28, 11:30 PM GMT+5:30	0	0
Jul 28, 11:50 PM GMT+5:30	0	0
Jul 29, 12:10 AM GMT+5:30	0	0
Jul 29, 12:30 AM GMT+5:30	0	0
Jul 29, 12:50 AM GMT+5:30	0	0
Jul 29, 1:10 AM GMT+5:30	0	0
Jul 29, 1:30 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

Trading platform (69%)
Login (15%)
Withdrawals (8%)
Website (8%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Sérignan	Trading platform	6 days ago
Perpignan	Trading platform	6 days ago
Bordeaux	Trading platform	6 days ago
London	Trading platform	28 days ago
Markt Schwaben	Trading platform	29 days ago
Castleford	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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IG Issues Reports

Latest outage, problems and issue reports in social media:

paul Borrowdale (@BorrowdalePaul) reported 2 minutes ago
@ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.
JJ (@investing256) reported 2 minutes ago
@IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?
Paul S (@Paul_S1979) reported 4 minutes ago
@IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.
Stephen Hampson (@StephenHampson) reported 4 minutes ago
@englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo
Kryptogem110x (@kryptogem110x) reported 9 minutes ago
@IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac
David O'Brien (@DavidB87425) reported 10 minutes ago
@RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.
Kryptogem110x (@kryptogem110x) reported 13 minutes ago
@IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.
Tan Eriogerg (@nasteegee) reported 13 minutes ago
@englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?
nick h (@NickHol06) reported 14 minutes ago
@IGcom having issues getting a quote anyone else ????
Casino Capital (@CasinoCapital) reported 15 minutes ago
Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.
Matt (@MattySP500) reported 16 minutes ago
Anyone else having issues with the charts on IG index @IGcom @IGClientHelp
AnnRaj (@anandhichetlur) reported 19 minutes ago
@IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help
K4bala (@k4bal4) reported 23 minutes ago
@IGcom does your platform is down? I can not trade
gin&pinklemonade (@Woodywudpeck) reported 24 minutes ago
@Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols
Zaraq Afzal (@afzal_zara26257) reported 30 minutes ago
@englandcricket @IGcom An innings of highest quality by Joe Root.
Matt (@MattySP500) reported 33 minutes ago
Anyone else having issues with the charts on IG index @IGcom @IGClientHelp
A Reasonable Person (@DanielgDan) reported 35 minutes ago
@englandcricket @IGcom Damn that looks innocuous
IG Client Help (@IGClientHelp) reported 36 minutes ago
@knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.
Gaurav Jindal (@gj100596) reported 37 minutes ago
@englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG
Ric₿ezos (@BezosRic) reported 38 minutes ago
@DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.
ShareSpeccy (@ShareSpeculator) reported 40 minutes ago
@baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.
smudgedan (@Smudgedann) reported 42 minutes ago
@ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed
Macro Joe (@wealthelf) reported 43 minutes ago
@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
Bazzer (@baz_trading) reported 45 minutes ago
@ShareSpeculator @IGClientHelp Yeah same error
dismantle_ (@JJJorange) reported 45 minutes ago
@IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.
peter (@A7068AP) reported 46 minutes ago
@IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG
Andy Gill (@andygill76) reported 48 minutes ago
@DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.
DartronTrading (@DartronTrading) reported 50 minutes ago
@MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.
Jam4U (@Jam4u_75) reported 57 minutes ago
@IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?
SimplyGreat (@MiaJenkinsonXXx) reported 59 minutes ago
@MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under