IG down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	3 days ago
Southwark	Login	3 days ago
Radstock	Website	20 days ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DCAEP DCAEP (@DCAEP) reported 2 minutes ago

  @Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that DOES *NOT* keep going "Down" Etoro and Trading212 conversely are NOT reliable at all and many many times you will have trouble logging in and will hang for ever and ever. #ETORO #TRADING212 #IG

• 
  Ian Morgan-Smith (@GrindertraderUK) reported 4 minutes ago

  At 12:42 today I received the worst kept secret in the world from @IGClientHelp .. What amounts to the The first margin call I have had since in ..well not in a very very very long time.

• 
  $5778 (@WahyuWicaksan17) reported 8 minutes ago

  @CoinDesk @IGcom @Tanzeel_Akhtar Help me 🙏🙏🙏🙏 I bought CRO at a price of $ 25 dollars 😭😭😭😭 help raise the CRO price again to $ 25 dollars🚀🚀🚀🚀

• 
  Mike James (@mikejamesone) reported 10 minutes ago

  @malinda63998104 @IGClientHelp i waited on hold for over 1 hour! why no phone help?

• 
  Mike James (@mikejamesone) reported 10 minutes ago from Barnet, England

  @IGClientHelp been on hold on the phone for over 1 hour. This is really bad compared to an average wait time of a few minutes for many other brokers As you're one of the largest brokers in the world, why is this the case?

• 
  Amanda Zhang (@AmandaZ35514466) reported 10 minutes ago

  @IGcom Hello ! I am Amanda from China. Your trademark rejected by CNIPA. It must file review within 15 days since you got the rejected notification, . We can help to overcome it . No.1556071- IG

• 
  𝐁𝐚𝐛𝐛𝐥𝐞𝐫𝐬 𝐁𝐞𝐬𝐭 𝐁𝐞𝐭𝐬 (@BabblerBestBets) reported 11 minutes ago

  @DavidBurton1971 @DDS_DocHoliday @IGClientHelp The issue may be people mis understanding and selling PHYISICAL shares thinking their share will crash and they can buy back lower. That may have an impact if enough people think that.

• 
  Steeve S (@steeve_inv) reported 11 minutes ago

  @Tazamurghi @IGClientHelp They're broken. Imagine, I can't trade SP500 or Gold/Oil.

• 
  David Rowland (@david_rowland) reported 13 minutes ago

  @IGClientHelp hi, unable to reach via chat/phone. Need help transferring my US account over to IG. Website says call existing broker but they say you should instigate. Can I get better guidance?

• 
  Tradethetrend (@Tradethetrendco) reported 15 minutes ago

  @IGClientHelp why is my dax 1 min chart been removed in the middle with no candle sticks being shown and missing about 4hrs of data? Yet more technical problems??

• 
  Larus (@MrLarus) reported 17 minutes ago

  @IGClientHelp @Jessestone1st If only your client web and phone service was as prompt as your social media service

• 
  gin&tonic (@Woodysue) reported 21 minutes ago

  Well finally got the official confirmation from @IGSquawk @IGClientHelp by email of the list of co's they're ceasing trading on ..bit late, bad form ,offering to trade in share dealing ac with them though...I don't think so..

• 
  Jonathan Scott (@_scottjonnie) reported 23 minutes ago

  @milbshake @IGClientHelp Agreed, this, combined with the constant outages and poor customer support is why I’m changing to a competitor. I think @IGcom have become complacent.

• 
  DCAEP DCAEP (@DCAEP) reported 24 minutes ago

  @Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that goes down keep going "Down" and unable to LOGIN. Etoro and Trading212 conversely are NOT reliable at all. #ETORO #TRADING212 #IG

• 
  Peter Molloy (@PeterOMolloy) reported 25 minutes ago

  @IGClientHelp terrible company no notice or list given of companies where margins will be 100 % all beware of these tactics

• 
  Peter Molloy (@PeterOMolloy) reported 27 minutes ago

  @IGClientHelp @steeve_inv Terrible company closing positions come Friday with no notice

• 
  Richard Deegan (@RichardDeegan5) reported 30 minutes ago

  @PeterOMolloy @IGClientHelp Leave them, I did. Worst broker out there.

• 
  Rashid (@Tazamurghi) reported 30 minutes ago

  @IGClientHelp What do you mean broken?

• 
  Critical Thinker (@SAThinker1) reported 32 minutes ago

  @IGcom Your client service is horrendous. waited over 45 mins on the phone and didn't get through

• 
  Mr Kipling (@conradcarter66) reported 32 minutes ago

  @MBdaytrading @WShak1 @IGcom I can tell you I told them exactly what I think. It’s bloody sharp practise, at best. The worst is I know some had this list LAST WEEK, giving obvious advantage.

• 
  ITWT (@ITWT10) reported 37 minutes ago

  @CarlosLpzC @IGcom Not sure what stocks you hold but for me, I have to find £4500 or close my open #EUA long and lose out what I am already down.

• 
  stocksandsharesinvestingclub (@stocksandshare3) reported 42 minutes ago

  IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp

• 
  Knejben (@Knejben) reported 45 minutes ago

  @CoinDesk @IGcom @Tanzeel_Akhtar ”...after the financial regulator said it considers the products to be too high risk for retail consumers.” Yeah but allow casinos, no problem there... the hypocrisy know no bounds... tbh, Im sick and tired of this BS.

• 
  Outlander (@WBInvesting) reported 48 minutes ago

  @IGClientHelp @ProRealTime , Is there any issue with Data after 0245 GMT? There was data missing on indices between 0245 and 0345 yesterday and today it is showing as spike around 0300 GMT. However I don't see anything like this on TradingView so issue sees to be localised.

• 
  Steeve S (@steeve_inv) reported 48 minutes ago

  @IGClientHelp @IGcom Why are major markets shown as closed? $SPX $OIL $GOLD $GBPEUR Anyone else having issues?

• 
  Garry (@Garry27977708) reported 51 minutes ago

  @IGClientHelp - IG must have the worst trading platform and customer service. Traders, avoid IG!!!

• 
  Garry (@Garry27977708) reported 52 minutes ago

  @IGClientHelp You have the most appalling customer service. No point sending you a D.M, that won't change anything.

• 
  I Know Nooothing (@IknowNooothing) reported 53 minutes ago

  @IGClientHelp please can I raise a formal complaint. It appears the changes to your spreadbetting were leaked at the weekend and are being weaponised by Shareprophets who have boasted about insider information previously. I believe this is serious to warrant FCA notification

• 
  Gu (@GuiThebault) reported 58 minutes ago

  @IGClientHelp Thanks, there is no problem of having payed in another stock and share ISA elsewhere in the same tax year? It's empty now

• 
  ITWT (@ITWT10) reported 60 minutes ago

  @CarlosLpzC @IGcom But to answer your question, I think stocks in the listed PDF will be completely closed on 26th March. And, said stocks will see a margin increase by 100% from 3pm Friday. Just hope we see some positive movement with #EUA before that time! Reach out to their support though!