IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	7 days ago
Markt Schwaben	Trading platform	8 days ago
Castleford	Withdrawals	14 days ago
Paris	Login	28 days ago
Brussels	Trading platform	29 days ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rohitchad18 (@rohitchad18) reported 2 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  fundamentally its a bargain (@its_fundamental) reported 3 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  richard bayliss (@rbaylis256) reported 7 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  King (@KK39072403) reported 7 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Harald Hadrada (@HaraldHadrada2) reported 9 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Singh V.R. (@Singhcricguy) reported 11 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Mark Thomas (@mtstormus) reported 14 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Girish Menon (@wildlifegiri) reported 17 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Jess-No flags because I actually am British (@JessSalop) reported 18 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Harald Hadrada (@HaraldHadrada2) reported 19 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  Ric₿ezos (@BezosRic) reported 19 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Mr Downs (@MrD23English) reported 20 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  ShareSpeccy (@ShareSpeculator) reported 23 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Tom Norman (@plaste) reported 27 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  IG Client Help (@IGClientHelp) reported 29 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  Bazzer (@baz_trading) reported 31 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Victor Cortino (@CortinoVictor) reported 32 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  Matt (@MattySP500) reported 33 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Kryptogem110x (@kryptogem110x) reported 33 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 35 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  DV8OR (@dv8or1) reported 35 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Guy Edwards (@Nice_GuyEddie) reported 37 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Martha (@Martha_aka_eve) reported 42 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Sengoku (@Sengoku21524499) reported 43 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Andrew Whitaker (@whitaker_andrew) reported 43 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  WARDELL (@MrFord_10037) reported 46 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Heetan J (@Heetan001) reported 55 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  dismantle_ (@JJJorange) reported 58 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  MattBrookes (@MattBrookes3) reported 58 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Steven Rowe (@Stevenrowe25) reported 60 minutes ago

  @AkshithJha88423 @englandcricket @IGcom Sometimes u have to lower ur expectations I guess cos of the fact it’s very hard to find a good opening combo these 2 do bat well together so maybe they just have to take this stability at the top is a good thing