IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	11 hours ago
Brest	Trading platform	11 hours ago
Valence	Website	11 hours ago
Le Puy-en-Velay	Login	11 hours ago
Elne	Login	11 hours ago
Paris	Trading platform	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MikeN (@Mikenarm) reported 48 seconds ago

  @djp4976 @IGcom They need to sort their **** out. Terrible atm

• 
  George Wood (@GeorgeW31810800) reported 56 seconds ago

  @Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor

• 
  Richard (@Richard85801567) reported 2 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  The Huntsman (@The_Huntsman23) reported 3 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  X (@adythompson) reported 4 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 4 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Humaira A (@BuksNCofy) reported 9 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Harald Hadrada (@HaraldHadrada2) reported 11 minutes ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  Gagan Kashyap (@kashyapgagan) reported 13 minutes ago

  @IGClientHelp @IGClientHelp IGgroup down ?? no update

• 
  AnnRaj (@anandhichetlur) reported 16 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  peter (@A7068AP) reported 17 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Alan McGee (@Alan_McGee_UK) reported 17 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  Casino Capital (@CasinoCapital) reported 18 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Mahakala (@waimeazach) reported 23 minutes ago

  @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

• 
  gkandola79 (@gskandola79) reported 23 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  Gagan Kashyap (@kashyapgagan) reported 26 minutes ago

  @IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 26 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  wsbx (@wsbxsg) reported 27 minutes ago

  @IGcom IG down again!! wtf man

• 
  gin&pinklemonade (@Woodywudpeck) reported 32 minutes ago

  Anyone else having issues logging into @IGcom can't get in on any apps of accounts

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 38 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  smudgedan (@Smudgedann) reported 39 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  howsmygf (@howsmygf) reported 40 minutes ago

  @IGcom anyone can login?

• 
  MB (@MBdaytrading) reported 47 minutes ago

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

• 
  gin&pinklemonade (@Woodywudpeck) reported 49 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  Joel Deakin (@JMHDeakin) reported 50 minutes ago

  Oh dear @IGcom appears to be down 😑

• 
  Ruud Kist (@Ruud_Kist) reported 51 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  Iain Clarke (@iain__clarke) reported 53 minutes ago

  @IGcom @IGClientHelp your platform is down. When will it be open?

• 
  dismantle_ (@JJJorange) reported 54 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  Amynah (@Amynah_Aziz) reported 56 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported 59 minutes ago

  @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.