IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	8 days ago
Markt Schwaben	Trading platform	9 days ago
Castleford	Withdrawals	15 days ago
Paris	Login	29 days ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amynah (@Amynah_Aziz) reported 2 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  Heetan J (@Heetan001) reported 5 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Tan Eriogerg (@nasteegee) reported 6 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  Heetan J (@Heetan001) reported 8 minutes ago

  @IGcom so far your service has been atrocious. Not only have I called and emailed and filled a formal complaint but no one has had the decency to called me back…

• 
  options_222 (@options_222) reported 12 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  matt (@clarityenjoyer) reported 13 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Foz (@flounders912) reported 16 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  liam⚽️🏏 (@liam_S126) reported 18 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 19 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 19 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  CT🪐 (@gercekci_V) reported 20 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  IG Client Help (@IGClientHelp) reported 21 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  QuantumX (@QuantumStateX) reported 25 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 28 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  IG Client Help (@IGClientHelp) reported 31 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Sengoku (@Sengoku21524499) reported 32 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Malcolm Ace (@Mal_Ace) reported 36 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Matt (@MattySP500) reported 36 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  Sach 🌏 (@sachsyd) reported 37 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  Gaurav Jindal (@gj100596) reported 38 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  scottie (@dingle1964) reported 40 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  K4bala (@k4bal4) reported 43 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Tom Morris (@TomMorris16) reported 44 minutes ago

  @englandcricket @IGcom The worst bowling attack I've ever seen

• 
  TheSecretTravelAgent (@japers_1984) reported 48 minutes ago

  @IGcom Worst take of the day goes to…..

• 
  Amynah (@Amynah_Aziz) reported 48 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Casino Capital (@CasinoCapital) reported 50 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  gin&pinklemonade (@Woodywudpeck) reported 50 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  smudgedan (@Smudgedann) reported 55 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 56 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Wally ****** (@Wally_Was_Here) reported 59 minutes ago

  @IGcom Damn bro, how do we get into the action