IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (38%)
• Website (13%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	5 days ago
Narbonne	Login	5 days ago
Charleville-Mézières	Website	6 days ago
Figeac	Login	6 days ago
Clichy	Login	11 days ago
Sérignan	Trading platform	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rohitchad18 (@rohitchad18) reported 9 seconds ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Matt (@MattySP500) reported 2 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Terry and a turtle (@terryrus99) reported 5 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  Penny Share Trader (@Penny_Shares) reported 6 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Matt (@MattySP500) reported 10 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Dave (@djp4976) reported 10 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  liam⚽️🏏 (@liam_S126) reported 12 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Mr Downs (@MrD23English) reported 18 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  ShareSpeccy (@ShareSpeculator) reported 18 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  King (@KK39072403) reported 19 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  dismantle_ (@JJJorange) reported 19 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  scottie (@dingle1964) reported 20 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  WARDELL (@MrFord_10037) reported 20 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Peroni (@BantheGoldKit) reported 20 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 20 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Rob ⭐⭐️ (@LordBadshot) reported 22 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Sach 🌏 (@sachsyd) reported 31 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 32 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  KryptoBeast (@BeastKrypto10x) reported 35 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  Tom Norman (@plaste) reported 35 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 39 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  gin&pinklemonade (@Woodywudpeck) reported 40 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  ShareSpeccy (@ShareSpeculator) reported 42 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  MB (@MBdaytrading) reported 43 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Alan McGee (@Alan_McGee_UK) reported 46 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  Topinfo (@TopTradersADVFN) reported 48 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  DartronTrading (@DartronTrading) reported 49 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

• 
  Amynah (@Amynah_Aziz) reported 52 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Casino Capital (@CasinoCapital) reported 54 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Buttercup Serenity (@cthao2101) reported 56 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you