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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (69%)
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Website (15%)
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Login (15%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Zubair
(@Zubairssss) reported
@IGClientHelp Extremely unimpressed by the quality of service I've received the last two weeks. Days to get a reply and from someone who didn't even read my query properly. And I'm being asked if the problem persists?
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conor 💙
(@conor__clarke) reported
@IGClientHelp have been on hold for 15+ mins regarding an account problem??
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Diary of a REKT man
(@diaryrektman) reported
@IGcom wtf is going on @thomasg_grizzle???
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Taehyun Baek
(@baek_taehyun) reported
@IGClientHelp Please respond to my emails. I have sent three already over the past two days. Please help with issues with my account regarding fund withdrawals!
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kje - FREE ASSANGE NOW🍎
(@zdok) reported
@IGClientHelp No. It's not something unique to me. It applies to all of your clients with long-dated spreadbets on the list of stocks for which positions will be closed on March 29. IG needs to publish its policy for resolving this problem. It's not rocket science.
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kanda
(@cxeq) reported
@IGClientHelp Do you have some kind of liquidty problems
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gin&tonic
(@Woodysue) reported
Here we go again @IGClientHelp trying to partially close #VAR 1 of your hit list but get the message 'unexpected error occurred cannot close position ' forcing me to go to 100% margin..this must be against #FCA guidelines surely?
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Ride Safe With Us LLC
(@DeWayneHensley) reported
@IGClientHelp MT4, Trying to place trade. Continue to get error “off quotes” , help PLEASE
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Muhammad Shad Arzani
(@ShadArzani) reported
@IGClientHelp Hi. If anyone available at all IG to help unlock an account. Tried online chat and phone but have been waiting for long!
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jimmy mismar
(@jamal_mismar) reported
@TheStreet @IGcom won’t allow any buying of CC positions, only closing. Anyone else had this problem?
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Craig Holland
(@CraigHo62125246) reported
@IGClientHelp I signed up for an account today and now I can’t access it. It’s saying my password is incorrect. Can you help?
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Simona
(@s33m33P) reported
@el_Petrikaitis @IGClientHelp Hi, I have the same problem. Have you managed to sort it yet. So frustrating .....
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peter deugenio
(@peterdeugenio) reported
@IGClientHelp i've been on hold for over 30mins to find out why you transferred my funds to the wrong currency account. Your live chat feature is a total waste of time and I'm wondering why your service is so hopeless for the amount of money I have onboard?
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Gary Collier
(@gazra10) reported
@IGClientHelp Still doesn’t help my position which I’ve been limited on for a month.
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Rupsy
(@rupsy007) reported
@IGClientHelp Hi, I am having issues withdrawing my funds?
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Punjabi Jams
(@PunjabiJams) reported
@IGClientHelp I have spent hours waiting on the phone, no email and social media response think you could do with some investment into customer service as this is ridiculous
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp Good evening I can not Lunch Real Pro Application From IG Live Account Error code 1003 !!!!!!!!!!! Can Fix that Issue ? Thanks
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AnnRaj
(@anandhinagaraj) reported
@IGClientHelp have been trying to discuss about the new margin requirements for plus 500 since Monday without success. can you help pl
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jimmy mismar
(@jamal_mismar) reported
@CNNBusiness @IGcom won’t allow any buying of CC positions, only closing. Anyone else had this problem?
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp Still Can not launch Real pro on my IG live Account (HXV6B) please resolve my issue
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Simona
(@s33m33P) reported
@IGClientHelp Please find bellow my details: Account ID: PX9QA Full Name: Simona Parker DOB: 06/07/1965 The issue I am having is that some shares don't appear when searching. Diagnostics show two errors in red, the registry access test and the program file access test.
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Lee Evans
(@waitliketengo) reported
@jablamsky @etrade Tried 3 times for 30mins each to get through to @IGClientHelp in the UK today...’help’ smh
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Mark O'Donnell
(@markodonnell10) reported
@IGClientHelp Sorry - I can’t get through to your help desk - I don’t have hours to wait on the phone I’m afraid - can you help?
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Muhammad Shad Arzani
(@ShadArzani) reported
@malinda63998104 @IGClientHelp I am facing exactly same issue at the moment
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Jam4U
(@Jam4u_75) reported
@SilentNinjaDude @sharesearch_ I consolidated select ones into one SIP with @IGClientHelp - took ages (not IG's fault, but the incumbent Pension Administrators have a very slow process).
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp i already send bundle off an email with screen shot also attached email from real pro teams reply Errors code 1003
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Josh
(@Josh21318170) reported
@IGClientHelp Hey, I need to find out my account manager's email address. Something went wrong and now I have absolutely no way of contacting them unless they contact me first. I will give you more details in DM's if you're able to help me out
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Charl
(@Charl16201311) reported
@IGClientHelp Hi I need help...cannot place a trade, the error is that i am hedging...the problem is that I have not placed any trades yet, so how can I be hedging? I can place a long, but not a short...?
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Sean Prowse
(@seanprowse1) reported
@tomd78 @IGClientHelp That will be fed from the same feed, the source of the feed is the issue.
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Robbo@pitchside7
(@chrisrobson1163) reported
@gazra10 @IGClientHelp Wouldn't mind if if was a level playing Field and you couldn't trade either way, The stock will only go one way if sell only. So once the stock goes down they will happily let you close your account. Can see a court date ahead.