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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (78%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Harald Hadrada
(@HaraldHadrada2) reported
@Smudgedann Not @IGcom Slow as sin on BSFA that with Aquis its losing that number one spot
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Sam Bank
(@Bankbeats) reported
@IGcom every time i call your customer support number - any option it disconnect. Could someone call me?
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Mr K.A.A
(@kev123703) reported
@IGcom Yes is the worst performer
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eightiesfan
(@Venkman41) reported
@IGClientHelp your ftse100 is currently a whole six points off. Why? Fix it
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_Nick
(@NickyB_london) reported
@IGClientHelp odd spike up on eurjpy with mt4. Can't be real - looks like a decimal point issue
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Nick Rossetto
(@nrossett) reported
@IGcom Hi guys LogIn problems at all?
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Mark Shares
(@sharkmares) reported
@crowthernrocke1 @IGcom I haven't got anything either despite numerous messages in the weeks and months prior @IGcom have been unbelievably useless even by their own crap customer service standards
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pankaj kumar
(@pankaj9996) reported
@IGClientHelp I am Indian. I want to trade with I global. But due to wrong telephone number showing in your site, I an not opening the same, hence, legal support team address or number may be provided so that a live account may be open, please.
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Ed1Mil
(@Ed1Mil) reported
@IGcom Hi. Any reasons why price alerts arent working? Had this issue all week now. Annoying
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Wali Ahmade
(@WaliAhmade4) reported
@cricvizanalyst @benjonescricket @IGcom Help me
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氏无名
(@shiwuming5) reported
@FXNewsGroup1 @IGcom The regulatory registered name of MultiBank Group is MEX AUSTRALIA PTY LTD. In China, it has stopped allowing customers to withdraw money for half a year, and has found various reasons to evade it and illegally occupy customer funds for half a year.@multibankgroup
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bilhas
(@bilhas86) reported
@IGClientHelp is your app down??? Ruining my day . Wish there was an email notifying about this???
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Let's talk
(@carpediem084) reported
@IGClientHelp im so confused to how am I suppose to verify a. Add of mine that was lost? I need help ASAP
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Two Cents
(@OtherTwoCents) reported
@IGClientHelp @FT, I had a disgraceful conversation with IG's outsourced and clueless Indian helpdesk and team. The technical manager had the audacity to as me the customer run testing on their behalf! And refused to address a problem with IG's own API issues. What a joke!
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shaun.russell
(@shaunie233) reported
@IGcom Down to crisis point thats where
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PalmOlive
(@Palmolive76) reported
@IGClientHelp Is there an issue with your API? Getting Server problem: status code: 500, reason: Internal Server Error
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Heikin Ash
(@ichiandscratchy) reported
@IGClientHelp Ignore the PRT idea above - the IG platform's chart drawing/updates have just frozen again for a minute and PRT was no longer running. Both the app and web platform show the same gaps in data, so this is a significant issue.
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Heikin Ash
(@ichiandscratchy) reported
@IGClientHelp Will do. So it's not a known issue as far as you're aware? Has been happening for some time now.
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x2da4
(@x2da4) reported
@Djrtrading @IGClientHelp It is still happening regularly and it somehow seems to happen at the worst time. What is the status of the fix?
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Babi Bailey
(@BaileyBabi) reported
@IGClientHelp Hi. Any charts don’t show up from any devices now. Is there any error occurring? Can you fix asap?
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ceaser
(@ceaser) reported
I haven't seen this kind of a bad experience son far in finance industry. It has been more than 3 weeks can not withdraw money from your system, there is no clear instruction and responsible for cases, how you can claim that you are a leader of FX !!! @IGClientHelp
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PalmOlive
(@Palmolive76) reported
@IGClientHelp @ichiandscratchy Server problem: status code: 500, reason: Internal Server Error - this keeps happening when using the API, what's triggering it please?
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Vince Silva
(@foxy_vince) reported
@IGClientHelp @ichiandscratchy The issue with the charts is still not fixed after 6 days. The DAX has frozen twice already this morning.
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Two Cents
(@OtherTwoCents) reported
@IGClientHelp, @FT @FXFinanceFeeds Just want to voice my frustration with IG on their complete lack of coordinated customer service, support and indifference to issues. You are refusing to close trades with a guaranteed close option via your APIs. This is plain wrong!
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Uddeshya Singh Tomar 🇮🇳
(@uddeshya_95) reported
@englandcricket @root66 @IGcom This is what happens when you play less but quality cricket. BCCI should focus more on test cricket and let ipl be the only platform for Indian T20 cricket.
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Rathean
(@Rathean2) reported
@InvestorMidlife @jon_audis Lucky you, @IGcom still yet to sort out the #POLB in specie allocation. I've had in-specie before I remember being bang on the date with no issues... is this an #ORPH fudge up? Was I just lucky last time!?
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cp
(@cp1889) reported
@DonaldPond6 @IGcom Not a voting issue so contact company direct rather than faffing about via a nominee re attendance. Open door policy for vast majority of AGMs (some security & orderly protest exceptions).
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Bobby Khaira
(@bkhaira) reported
@IGClientHelp I am getting a run around by your outsource customer service team. They are robots it seems. KY58H Gursevak Khaira. Need to speak to real people. Very frustrating. Not able to withdraw my own money.
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markwoodward
(@markwoodward) reported
@IGClientHelp is the site down?
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Ian Walsh
(@walshib98) reported
@IGClientHelp speaks volumes for the company that the only only email or phone support you have is for new accounts........