IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (62%)
- Trading platform (21%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 18 days ago |
 Brest
|
Trading platform | 18 days ago |
|
Valence
|
Website | 18 days ago |
|
Le Puy-en-Velay
|
Login | 18 days ago |
|
Elne
|
Login | 18 days ago |
|
Paris
|
Trading platform | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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11invest (@11invest) reported@IGcom what on earth is going on with your website and app both going down just before US market open?? How are we meant to manage and close positions!?
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Molibar (@Molibar) reported@Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.
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interactive investor (ii) (@ii_couk) reported@frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing
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Barefooted Rascal (@bushy1113) reported@IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable
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Cushnut (@stockupnow1702) reported@IGcom I am having problems logging in and your status page is not working. Is there a problem?
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Wally ****** (@Wally_Was_Here) reported@IGcom Damn bro, how do we get into the action
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JJ (@investing256) reported@IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?
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DartronTrading (@DartronTrading) reported@MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.
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MB (@MBdaytrading) reported@IGcom not working on companies like vod even!!!
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cynicalanalyst (@cynicalanalyst2) reported@11invest @IGcom You're having problems as well?
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Andy (@Blowster85) reported@MBdaytrading @IGcom System is down mate. Has been since 2:30pm
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Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported@IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.
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MB (@MBdaytrading) reported@IGcom so says goto status page then get this !! @IGcom This page is currently inactive and can only be viewed by team members. To see this page, sign in or request an account.
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JB (@thedarkonexx) reported@IGClientHelp Platform is down but no message on your X account?
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GOD OF NOTHING (@GODOFFI) reported@Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬
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Mr R (@MrR1chmond) reported@IGSquawk @IGcom have you not woken up yet? System down?
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Kluedio (@kluedio) reported@Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded
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Harald Hadrada (@HaraldHadrada2) reported@Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients
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Nagu Lingampalli (@LingampalliNagu) reported@IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening
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AnnRaj (@anandhichetlur) reported@IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please
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james kiernan (@jameski07874400) reported@IGClientHelp can’t login via app or web ??
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11invest (@11invest) reported@IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?
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jm (@Helix1985) reported@IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.
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NM1 - (@AimforProfit) reported@IGcom What is going on , trades not showing or closing, and support at a standstill.
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smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
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🅰️ndrew Brahms (@inthe_flowers) reported@CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock
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iKopite 🏆*20 (@iKoppie) reported@IGcom Can you at least update on the website outage? Zero comms or response from support
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The Huntsman (@The_Huntsman23) reported@IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy
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D.B.A. Galbraith (@DeeBeeEyyGee) reported@CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route