IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	9 days ago
Brest	Trading platform	9 days ago
Valence	Website	9 days ago
Le Puy-en-Velay	Login	9 days ago
Elne	Login	9 days ago
Paris	Trading platform	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Macro Joe (@wealthelf) reported 1 minute ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Diz-Plin Trading (@DizPlinTrading) reported 2 minutes ago

  @IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!

• 
  Wally ****** (@Wally_Was_Here) reported 4 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Peroni (@BantheGoldKit) reported 10 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  howsmygf (@howsmygf) reported 10 minutes ago

  @IGcom still cant login

• 
  Ric₿ezos (@BezosRic) reported 14 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Iain Clarke (@iain__clarke) reported 15 minutes ago

  @IGcom @IGClientHelp your platform is down. When will it be open?

• 
  Buttercup Serenity (@cthao2101) reported 16 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  options_222 (@options_222) reported 17 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  nick h (@NickHol06) reported 18 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  Cushnut (@stockupnow1702) reported 21 minutes ago

  @IGcom I am having problems logging in and your status page is not working. Is there a problem?

• 
  Harald Hadrada (@HaraldHadrada2) reported 26 minutes ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  GOD OF NOTHING (@GODOFFI) reported 27 minutes ago

  @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

• 
  11invest (@11invest) reported 27 minutes ago

  @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

• 
  gkandola79 (@gskandola79) reported 28 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  Paul S (@Paul_S1979) reported 29 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Anandhi Chetlur (@anandhichetlur) reported 30 minutes ago

  @LBC @IGClientHelp App has recovered but customer services is awful

• 
  Mahakala (@waimeazach) reported 33 minutes ago

  @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

• 
  ShareSpeccy (@ShareSpeculator) reported 35 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  Tortoise investor (@InvestTortoise) reported 35 minutes ago

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  Dave (@djp4976) reported 36 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  Roberto Lorenzetti (@LorenzettiRob) reported 36 minutes ago

  @Molibar @IGcom it’s down for me too.

• 
  CT🪐 (@gercekci_V) reported 40 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  LairdElmski (@LairdElmski) reported 42 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  Andy Smith (@andyajsmith1) reported 49 minutes ago

  @TheMoneySponge @IGcom App down too

• 
  Brands (@ItsBrandon_FM) reported 51 minutes ago

  @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

• 
  X (@adythompson) reported 54 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  The Huntsman (@The_Huntsman23) reported 54 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  Private Insto (@privateinsto) reported 1 hour ago

  @IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?

• 
  Dougparkspropertynest (@network_surrey) reported 1 hour ago

  @IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !