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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (78%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website | |
| Leer |
Login | |
| Leer |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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solskjaer’s red army
(@solskjaer_army) reported
@englandcricket @HaseebHameed97 @IGcom Things were so different at this stage. I was so happy. WTF happened after
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Adam
(@AdamYi12317668) reported
@JMahony_IG @IGcom Trouble ahead, my friend.....
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JB Smith
(@Chartist1) reported
@IGcom @DaveHcontrarian You sound like your expecting a repeat of the 1989 Nikkei 225 meltup and melt down.
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IGSquawk
(@IGSquawk) reported
@Andrea334506911 Sorry to hear that. No wider reports of issues and accessible our end. Please try restarting your browser and clearing cache etc to see if that helps. If it persists then please get in touch with @IGClientHelp or call our Helpdesk.
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Asaph Choo
(@asaph_choo) reported
@IGClientHelp The alert function on mobile app is not working. Pls fix it quickly
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Steve Ryan
(@_SteveRyan) reported
@IGClientHelp it's 7am Sunday. Your site says your cust service is open. I've been on hold for 40 mins. Looks like you're not open to me!
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KhooWeiLin
(@KhooWeiLin) reported
@IGClientHelp The help desk said there’s nothing wrong with this position?
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Dudemantoo
(@kburdman5) reported
@IGcom @DaveHcontrarian How does the debt ceiling issue factor into your forecast. After watching DeMartino Booth interview, seems possible monkey wrench gets thrown into fed ability to print. Game of chicken brewing and GOP prob not eager to help Biden economy w/ midterms in 2022. TIA
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the_supreme
(@thesupr30219852) reported
@IGcom @IGSquawk @IGClientHelp I have sent email to IG support on 26th September. Still no update no reply. Why this kind of customer service?
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AnnRaj
(@anandhinagaraj) reported
@IGClientHelp emailed corpactions regarding take up of ezj rights issue but haven’t got the confirmation yet. Can you pl help
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Compliance Doctor
(@ComplianceConst) reported
@IGClientHelp I tried livechat but got shut down - tried email but got no response - anyone working at IG?
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Asaph Choo
(@asaph_choo) reported
@IGClientHelp It was working again after my fifth attempt to re-launch the app. The browser version was also not working during that time. Think your technical team managed to resolved it.
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HH
(@HH11965784) reported
@IGClientHelp cannot login into system since 9:30 pm ?? PC says there is a problem with servers and phone login says credentials don’t match ?? Please confirm what is issue. I have tried through ISP and mobile network - both results are same.
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汪七七
(@qxy77733) reported
@IGClientHelp I'm from Malaysia. I need help. which email address should I contact?
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Qamar Hussain
(@Qamar12Hussain) reported
@IGcom Appreciate your feedback but, there can be no excuse for a 2/3 day delay when other market providers can ensure more or less instant payment into your bank account. Please do look into this because it lets you down as a market leader in #forextrading
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TRADINGLOUNGE
(@TradingLounge) reported
@IGClientHelp No, I don't have time. But you should really look into the NYSE: BHP price as its horribly wrong on your ProRealTime platform and I don't mean a 'Making Market' error like your have on your Gold charts.
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DM
(@Biggreencandle) reported
@IGClientHelp is the IG website / platform down ??…when i go to log in i just get the IG logo on my screen ???!!
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ranjan gupta
(@ranjang61790352) reported
@IGClientHelp i need help in mt4 platform how to put 20sma and 200 sma please
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mickeymousebkk
(@mickeymousebkk) reported
@IGClientHelp @AimBser When will Trade Analytics be back? Trust me, for any serious customer this a very much desired feature. No-one wants to manually add up all their trades to see their profitability over time…this should be a basic function of any trading app. Please feedback to the app dev team
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₳
(@CB4KKER) reported
@IGcom In the open positions tab i have 2 view options. U could make it a toggle instead of a drop down menu. It does not make sense for the user to be able to select Individual as setting when that is already the users current setting. For the right price i do full scan ;)
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JB Smith
(@Chartist1) reported
@DaveHcontrarian @IGcom Well, I think the melt down trigger will be 2500$ gold. I just don't think the Fed can stomach it.
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XIG
(@XIGMAR) reported
@IGcom @DaveHcontrarian PM's and miners will be destroyed!!!! DAMN ME that I have not sell everything in august of last year!!!!
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Ross 🇬🇧
(@hometraderross) reported
I'm done with Schwab, way too slow.Back to @igcom now Not that im in $GME or $AMC right now, but they are available again on IG and that was the only reason I left..
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KAKA_TVVEET
(@KTvveet) reported
@englandcricket @HaseebHameed97 @IGcom These SOFTIES also find ways to dump the team down the drains.. kick such negatives out of National Teams
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Anna Marie's Heavenly Hair MK ✂
(@heavenlyhairmk) reported
@IGClientHelp I'm looking at purchasing (investing) in a share or 2 in Olaplex (OLPX) on the Nasdaq if possible? I do not wish to trade in stocks and shares, I simply wish to purchase a couple of shares and then wait - long term. Is this something you can help me with? Thanks
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Guy Weston #FBPE #FBPPR #XR🇪🇺🇬🇩
(@maurillac) reported
@IGClientHelp Do you know why I suddenly get error messages when setting price level alerts (I spoke to someone on your helpline and they asked that a screenshot be sent to the email address, sent 14/9, no reply yet) but have no problem setting indicator alerts?
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Doug M
(@dougtmurphy) reported
@IGClientHelp currently unable to buy $O Realty Income Corp. I get a message saying something about it being a complex equity. Help please?
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Joel Samuel
(@JoelGSamuel) reported
@IGcom you have one of the worst multi-factor authentication systems I have seen. I don't understand why I have to put the 2FA code in the same box as my password.
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Jon a. Sommerhauser
(@jonsommerhauser) reported
@IGcom @DaveHcontrarian Well done David- your tendency is o be quick on the call - I think the top will come In As you stated this fall but more reasonable would be 5,000 in December - I went through all my stops on 6 stocks this week still holding 5 other that have not triggered. Bad weak FAANG
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Jam4U
(@Jam4u_75) reported
Anyone else having issues with @IGClientHelp ?