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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (79%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Jay
(@JayBXIII) reported
@IGClientHelp I am trying to close positions in my account. I have an EA running that has held positions for over 3 days and tht is not correct. When I try to execute it I get an error "Trade is disabled" on every thing I do.
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Sam Gush
(@SamuelGushW) reported
@IGClientHelp Hey, thanks for the response. Already got in touch with support. Turns out I have to also submit my Passport or an updated DL (I use an older version) so will be doing so in the next two weeks as I await processing. Thanks
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Sam Gush
(@SamuelGushW) reported
@IGClientHelp Hey, thanks for the response. Already got in touch with support. Turns out I have to also submit my Passport or Upgraded Digital DL so will be doing so in the next two weeks as I await processing. Thanks
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Jonathan Brown💙 The NHS
(@bogsta68) reported
@IGClientHelp Hi, I applied for an account several weeks ago, have uploaded the documents requested, had the green ticks in the app that the documents have been approved but still can't activate my accounts. Please can someone help? Sent DM also.
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Paul Ferguson
(@fergulike) reported
@IGClientHelp when can I expect someone to help??! 4 days now via phone/email/Twitter and nothing!
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Lana
(@Lanann95) reported
@IGClientHelp Anyways, thank you for your help. Service has been dreadful so far. The service team is very hard to reach. No response via inbox & the above very vague. I shall come directly to your office once the pandemic is over if I have further queries🙃
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Nazia Rizwan SLT
(@NaziaRizwanSLT) reported
@IGClientHelp Following on from my last message, without any response from you, my MT4 account became accessible to trade on again, but I lost out on my open positions. Disgusting. You have no customer service! I will raise this further
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Paul Ferguson
(@fergulike) reported
@IGcom presume nobody is ever going to respond to my customer query via phone/email/tweet?
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TheCryptoKing
(@TheCryptoKing1) reported
@IGClientHelp I am a new Australian customer and just started trading ur CFD for US, Commodities n ASX stocks. I thought there was no commission fee on IG due to larger OTC spread but i have been charged $19.55 for each trade. This is just ripping off.
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@IGClientHelp can you remove these tweets from the IG news tweets feed in the UI please - not really interested in other users IG issues ! Thanks
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Salima Manji
(@Salima_Manji) reported
@IGcom please could you reply to my email as I can’t login to my account 🙏
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bergo
(@bergosbg) reported
@Share_investor @IGClientHelp Same experience - I had two issues that were never remedied. Gave up after countless emails and live chat
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Joshua Mahony
(@JMahony_IG) reported
@ColinGregan @IGcom Hey Colin. Sorry theres not much I can do to help on this, but maybe @IGClientHelp could look into this for you.
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BCFC
(@carlbcfc) reported
@IGClientHelp I hold TUI AG, and have a right issue offer. How do I pay for the offer? Thanks
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EllyDavis 🇬🇧 3.5%
(@EllyDavis) reported
@IGClientHelp I managed to do it finally and got email confirmation but then you immediately froze my account and I'm currently gathering cobwebs waiting for your phone support to answer the phone. The recorded message keeps suggesting I get help from the community hub.
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Bulls&BearsPLC
(@BBearsplc) reported
@IGcom Amazing, sent a message to the 24 hour Client help line on Friday afternoon . Still no reply. Not much point in a 24 hour help line really.
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Asif Khan
(@khanmoonkhan) reported
@IGcom My account is locked and I need to get it unlocked! No one’s picking up the phone. Tried calling for hours in total. Understand the current situation but at least have the correct measures in place! Terrible customer service.
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Andrew Kuong
(@AndrewKuong) reported
@IGClientHelp hi why crypto is still inactive now on sat 4am UK time which is stated on the website and no help desk to help..
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Samuel
(@samuelpresti1) reported
@IGClientHelp Problem regarding cancel limit and stop loss I mencioned 2 min. ago, has been solved
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SI
(@sonemeow4422) reported
@IGClientHelp hey! do you provide customer support via whatsapp?
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Rob Wombwell
(@baldybobby) reported
@davidchumphrey6 @IGClientHelp IG are a total disgrace at customer service level. Getting through can be an absolute nightmare!!
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Jamie muir
(@jamiemuirfilms) reported
@IGClientHelp I have tried to send myself a password reset. but nothing came through. My account has now been locked and I cannot get through on the phone and haven't had any response over email from IG support.
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Adnan Van Dal
(@AdnanVanDal1) reported
@IGClientHelp Hi, so we're into earnings' season, us banks kicking off this week, have twice raised with support that company earnings' calendar is not populated on platform. Any ETA on a fix? Thanks (great platform btw been using pbbly for abt a decade!).
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp A disgrace at customer service level. Very, very difficult to actually speak to anyone!! Again and dealing with facts!! Cheap trading prices. Diabolical customer service. Bad for far too long, so obviously not interested in providing proper customer service.
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The Inhibited
(@TheInhibited) reported
@IGClientHelp @IGcom I’m having some real problems getting in contact. I’ve tried livechat, email and now on the phone? Is anyone actually there?
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Share Investor
(@Share_investor) reported
For a company the size of @IGClientHelp there customer service takes so long it’s annoying!!
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Mo
(@tradermo_) reported
@IGClientHelp why has your customer service gone **** the past few months?
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Rob Wombwell
(@baldybobby) reported
@JemPoppleton @IGClientHelp Shouldn't be making losses right now. Trying to contact IG is the problem. Not impossible, but very, very difficult.
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Barry S
(@bamboozle40) reported
@IGClientHelp Are there any reported problems with the News feed on the web platform today, as mine will not update, and I have to jump between the tabs, All, Tweets and Notifications to update. Thanks.
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp can somebody please call me because I have a serious complaint regarding the unnecessary market manipulation against my trading strategy using your platform? IG have moved the goalpost without any prior notifications to users, this is unacceptable & very unfair.