IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (44%)
- Trading platform (33%)
- Website (22%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Upminster
|
Login | 1 day ago |
 Bouzigues
|
Website | 22 days ago |
 Badajoz
|
Trading platform | 26 days ago |
|
Ciempozuelos
|
Trading platform | 27 days ago |
|
Hackney
|
Trading platform | 27 days ago |
|
London
|
Login | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing
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rohitchad18 (@rohitchad18) reported@IGcom , your online portal and app are not loading. Is there a server outage?
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Third Man View (@3rdManView) reported@englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView
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Abs B (@AbsB498343) reported@englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery
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PeeKay (@PrasKon) reported@rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?
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The Return (@TumbleweedChase) reported@englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒
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Les Norton (@Les_NortonAU) reported@englandcricket @IGcom i still think hes sitting down when hes standing up
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ShareSpeccy (@ShareSpeculator) reported@baz_trading @IGClientHelp Are you getting the same error?
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Heetan J (@Heetan001) reported@IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.
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Girish Menon (@wildlifegiri) reported@englandcricket @IGcom The worst team ever
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Mouse Pillow (@ChazWood5) reported@englandcricket @IGcom Is this the worst England side to ever tour Australia?
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ATHAR (@Atharcrypto) reported@IGcom Let’s help your project get the attention it deserves. Work with us—DM me!
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fundamentally its a bargain (@its_fundamental) reported@IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.
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options_222 (@options_222) reported@IGcom @Polymarket Damn right 😬
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A Reasonable Person (@DanielgDan) reported@englandcricket @IGcom Damn that looks innocuous
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Heetan J (@Heetan001) reportedI would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.
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Rob ⭐⭐️ (@LordBadshot) reported@Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.
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Christine Slimm (@chrissies141) reported@englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.
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gin&pinklemonade (@Woodywudpeck) reported@Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo
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dismantle_ (@JJJorange) reported@IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.
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J-M (@JM1ZZX) reported@IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?
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matt (@clarityenjoyer) reported@englandcricket @IGcom Terrible team
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Rich On Macro (@RichOnMacro) reported@kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!
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MattBrookes (@MattBrookes3) reported@LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?
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QuantumX (@QuantumStateX) reported@IGcom Customer Service Down
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gin&pinklemonade (@Woodywudpeck) reported@Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols
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QuantumX (@QuantumStateX) reported@IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.
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Joseph Mata CRYPTO (@GetChillSnoopy) reported@IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.
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IG (@IGcom) reported@Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.