IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	13 days ago
Brest	Trading platform	13 days ago
Valence	Website	13 days ago
Le Puy-en-Velay	Login	13 days ago
Elne	Login	13 days ago
Paris	Trading platform	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dismantle_ (@JJJorange) reported 5 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  Rob ⭐⭐️ (@LordBadshot) reported 7 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Noah Silverman, PhD (@noah_phd) reported 8 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  smudgedan (@Smudgedann) reported 11 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Private Insto (@privateinsto) reported 14 minutes ago

  @IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?

• 
  Tortoise investor (@InvestTortoise) reported 18 minutes ago

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  Cushnut (@stockupnow1702) reported 21 minutes ago

  @IGcom I am having problems logging in and your status page is not working. Is there a problem?

• 
  Nassar Sandusky (@NassarSandusky) reported 22 minutes ago

  @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in

• 
  gkandola79 (@gskandola79) reported 23 minutes ago

  @IGcom Sort this problem out now what are you playing at😡

• 
  Brands (@ItsBrandon_FM) reported 23 minutes ago

  @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

• 
  smudgedan (@Smudgedann) reported 24 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  wolfofperth (@wolfofperth) reported 29 minutes ago

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  wsbx (@wsbxsg) reported 31 minutes ago

  @IGcom Down and no updates.just manage to logged in for 1 min to close 2 of my 4 positions before getting kicked out again. Seriously this is pathetic.

• 
  DartronTrading (@DartronTrading) reported 31 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

• 
  Carl (@Tyranus2010) reported 31 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  NM1 - (@AimforProfit) reported 35 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  Karmjit Riarh (@KarmjitR) reported 35 minutes ago

  @TheMoneySponge @IGcom It’s down in Singapore too

• 
  james kiernan (@jameski07874400) reported 36 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  The Volatility Viking (@VolaViking) reported 38 minutes ago

  @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

• 
  11invest (@11invest) reported 38 minutes ago

  @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

• 
  T Baba (@Boltlightning77) reported 39 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Molibar (@Molibar) reported 45 minutes ago

  @IGcom So is IG down now, or is it just me?

• 
  Amynah (@Amynah_Aziz) reported 50 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  gin&pinklemonade (@Woodywudpeck) reported 51 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  Mr ********** (@MrShitbagger) reported 57 minutes ago

  @IGClientHelp IG down ?

• 
  zenXV (@zenxv) reported 58 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  alexander ellison (@alhellison) reported 1 hour ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  GOD OF NOTHING (@GODOFFI) reported 1 hour ago

  @Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬

• 
  Harald Hadrada (@HaraldHadrada2) reported 1 hour ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  Tanja Bergermeier (@HPschorr) reported 1 hour ago

  @IGcom Update on Login issues pls !!!!!