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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Website (68%)
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Login (24%)
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Trading platform (5%)
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Withdrawals (2%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Neuss |
Trading platform | |
 Valencia |
Trading platform | |
 Milan |
Login | |
 Agen |
Website | |
 São Paulo |
Login | |
| São Paulo |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Williams
(@williaga) reported
@IGcom can you please tell me HOW I get in touch with you people? My account is locked for some reason but nowhere can I see a way to get help..... This is ridiculous!!!
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Lorenzo Farro
(@TraderZo) reported
@IGClientHelp Hi, I reached out to helpdesk with some MT4 issues a while back but only some got resolved and no response on the rest. My acct has an issue where partial close tickets are being generated with the open time the same as the close time. They should have the open time
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shak
(@shak_m) reported
@IGcom Doesnt mean you cut me off? The questions i have do not get answered in your faq. You are witholding my shares for an invalid reason. And your support is useless and shocking. Just constant lies of getting back in contact with me.
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Gareth Williams
(@williaga) reported
@IGcom Reset my login for the third time. Account still locked. Your last chance. Just tell me what to do or unlock the account. If not I'll just go to CMC. Life's too short
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dan white
(@fangol92) reported
@IGClientHelp I cannot transfer funds from my share dealing account into my ISA as it incorrectly says 0 available, please help!
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shak
(@shak_m) reported
@IGClientHelp useless help on online chat and via phone. On hold for over hour then call gets dropped. People promise to email but never hear from them again. Once all funds are cleared and you finally give me shares will leave. Disgusting
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Burhan Turgut
(@BurhanT07629773) reported
@IGClientHelp Account ID: TWZUK Username: burhan12624 I would like to trade 'complex' instruments: SIL, SILJ, GDX, GDXJ. It doesn't allow me to trade these. Can you help me with this?
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick Aning. The name on my IG account @prof_amazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please.
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HH
(@HH11965784) reported
@ELurie7 @IGClientHelp Same issues on Forex since Thursday last week. GBP/USD is not updating in real time so Orders are not changing to Positons
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Andy Penson
(@Andy_Penson) reported
@IGClientHelp I have been trying to get hold of you guys to finalise a rights issue order but have been on hold for an hour. The live chat has been unanswered too. We are told to call but we can't if we're not answered.
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Robert Anderson ⭕️
(@BrauntonBoy) reported
@IGcom what a rubbish service. We never even answer the phone. Avoid
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@fckisam1676 @IGClientHelp Do not deal with IG. Don't give a f--k about clients and customer service is SH1-E.
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shak
(@shak_m) reported
@IGcom worst ever customer service. On hold for over an hour and then get cut off. Waiting for my shares over 2 weeks still nothing. How do you operate
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HH
(@HH11965784) reported
@IGClientHelp need you help with Forex for GBP/USD - chart is not updating properly since last Thursday - very slow and candle movement even on 10min chart is not consistent. Orders do not transition to Positions.
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graftkicks 👞
(@dangrafty) reported
@williaga @IGcom Hello go message Daniel_hacks001 on Instagram. He helped me in getting back my account, this support system sucks mate
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Harald Hadrada
(@HaraldHadrada2) reported
Right cant be assed with last 30. Good week but markets looking or aim market is looking wishy washy in general. Roll on next week and please @IGClientHelp help me get my III to IG transaction moving. Ile bring loads of new pi with me after.
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Larus
(@MrLarus) reported
@IGClientHelp Thank you. The numbers on your app don't respond in anything like a reasonable time for placing a trade, but I was given a direct line by a fellow investor. Your service frankly is crap at the moment.
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Ed Poole
(@_ewp) reported
@IGClientHelp Your volume indicators are broken and have been for a while - they don’t update unless you refresh the page. Any visibility on this? Given the lack of reply the last time I tweeted, I’m not holding my breath though…
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🇬🇧 St⭕cky ₿ill 🇪🇸
(@Stocky_Bill) reported
@JohanWilson8 @IGcom Cheers son that is very nice of you to say. Yes @IGcom are right bunch of twerps I was going to move from Hargreaves over to them but now I will have to reconsider they are very stupid to have this policy
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britney
(@britney39820980) reported
@IGClientHelp hello, i'm not able to log on to my IG account, i get an unexpected error. please advise
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Craig
(@sliboy) reported
@dontdelay @IGcom I just assumed it was only covered by £85k fscs. So its a lot to loose over that if all goes bad and something has happened to nominee account. Hence why my sipp is with one provider isa with another and trading account with someone else.
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@cperkin99 @LondonSouthEast If you compare LSE's poor performance, with IG's direct anti-client behaviors, gives you something to look at. One doesn't server investors so well, the other acts directly contrary to the interests of investors (their clients). @IGClientHelp Could not deal with IG again, ever.
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Kbart
(@KrabBait) reported
@IGClientHelp cant login due to error. You guys are hopeless. I think it's time to jump ship. I can't have intermittent access to my trading account this is rediculous.
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick. The name in my IG account @profamazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please
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Dan Bennett
(@DJBennett_djb) reported
@IGClientHelp hi I'm having a weird issue where I can't go back beyond before 2020 on my workplace charts. Can you advise
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David O'Neil
(@David1IL) reported
@IGClientHelp - blank charts this morning after placing orders pre market opening. Charts stayed blank for first 30 minutes of trading. Trading completely blind! Tried logging in and out via browser, had no effect. I have seen others reporting similar issues. Screenshots sent.
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KrediKings
(@KrediKings) reported
@IGcom @IGSquawk can anyone give me some contact details to speak to someone about my account? customer service? anything?
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Aashish
(@Aashish18770606) reported
@IGClientHelp waiting on the support call for over an hour, is someone ever going to answer??!! I need to withdraw money from my account
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Simon McDonnell
(@Si_macc) reported
@IGcom still waiting for an email response from your transfers department regarding my ISA transfer. It it was a problem your end so expecting it to be sorted asap. Can't get hold of anyone in your transfers department, I was told to call 020 7633 5569, is this right?
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rui
(@ruiiwang) reported
@IGClientHelp so hard to get in touch with customer service.. as a new customer I tried to call, email, online help for my transfer..no reply for over a week.. transfer was delayed by other firm so looking for a new one but so far IG is bit disappointing...