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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 61% Login (61%)
  • 23% Trading platform (23%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
London Trading platform 7 days ago
Stuttgart Login 26 days ago
Brest Trading platform 26 days ago
Valence Website 26 days ago
Le Puy-en-Velay Login 26 days ago
Elne Login 26 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • InvestTortoise
    Tortoise investor (@InvestTortoise) reported

    @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

  • logan_000711
    logan (@logan_000711) reported

    @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

  • thedarkonexx
    JB (@thedarkonexx) reported

    @IGClientHelp Platform is down but no message on your X account?

  • LairdElmski
    LairdElmski (@LairdElmski) reported

    @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

  • stuppytrader
    STUPPYTRADER (@stuppytrader) reported

    @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

  • gskandola79
    gkandola79 (@gskandola79) reported

    @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

  • ankit_atri_99
    Ankit Atri (@ankit_atri_99) reported

    @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

  • NassarSandusky
    Nassar Sandusky (@NassarSandusky) reported

    @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in

  • ShareSpeculator
    ShareSpeccy (@ShareSpeculator) reported

    @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

  • CasinoCapital
    Casino Capital (@CasinoCapital) reported

    Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

  • Jarvy55
    Jarvy55 (@Jarvy55) reported

    @henrymcivor @IGcom Terrible customer service no replys to emails.

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

  • alhellison
    alexander ellison (@alhellison) reported

    @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

  • The_Huntsman23
    The Huntsman (@The_Huntsman23) reported

    @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

  • stockupnow1702
    Cushnut (@stockupnow1702) reported

    @IGcom I am having problems logging in and your status page is not working. Is there a problem?

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • MBdaytrading
    MB (@MBdaytrading) reported

    @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

  • anandhichetlur
    AnnRaj (@anandhichetlur) reported

    @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

  • Wally_Was_Here
    Wally ****** (@Wally_Was_Here) reported

    @IGcom Damn bro, how do we get into the action

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    Just shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • Blowster85
    Andy (@Blowster85) reported

    @MBdaytrading @IGcom System is down mate. Has been since 2:30pm

  • iKoppie
    iKopite 🏆*20 (@iKoppie) reported

    @11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha

  • anandhichetlur
    AnnRaj (@anandhichetlur) reported

    @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

  • daveodee
    Daveodee (@daveodee) reported

    @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

  • DartronTrading
    DartronTrading (@DartronTrading) reported

    @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

  • Paul_S1979
    Paul S (@Paul_S1979) reported

    @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

  • adythompson
    X (@adythompson) reported

    First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡