IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (61%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	15 hours ago
Stuttgart	Login	20 days ago
Brest	Trading platform	20 days ago
Valence	Website	20 days ago
Le Puy-en-Velay	Login	20 days ago
Elne	Login	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nassar Sandusky (@NassarSandusky) reported 1 minute ago

  @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in

• 
  Nagu Lingampalli (@LingampalliNagu) reported 5 minutes ago

  @IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening

• 
  zenXV (@zenxv) reported 7 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  jm (@Helix1985) reported 7 minutes ago

  @IGcom I can’t log in!!! For the last hour when volatility is at its worst. No message back on what’s app or answering the phone. Disgusting service

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 10 minutes ago

  @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

• 
  Joel Deakin (@JMHDeakin) reported 13 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  gkandola79 (@gskandola79) reported 13 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  Tortoise investor (@InvestTortoise) reported 15 minutes ago

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  Roberto Lorenzetti (@LorenzettiRob) reported 17 minutes ago

  @Molibar @IGcom it’s down for me too.

• 
  JJ (@investing256) reported 17 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  Julian (@InvestingJulian) reported 18 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 24 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  Tim Spanoudakis (@spanout) reported 27 minutes ago

  @IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??

• 
  Julian (@InvestingJulian) reported 28 minutes ago

  @igcom it’s working now. Why no announcement or customer service?

• 
  ShareSpeccy (@ShareSpeculator) reported 28 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  Darren Neary (@neary_darren) reported 29 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  wolfofperth (@wolfofperth) reported 32 minutes ago

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  Jarvy55 (@Jarvy55) reported 32 minutes ago

  @henrymcivor @IGcom Terrible customer service no replys to emails.

• 
  Humaira A (@BuksNCofy) reported 34 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  peter (@A7068AP) reported 40 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  Lord H (@LordHofH) reported 40 minutes ago

  @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

• 
  George Wood (@GeorgeW31810800) reported 41 minutes ago

  @Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 45 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  Joel Deakin (@JMHDeakin) reported 45 minutes ago

  Oh dear @IGcom appears to be down 😑

• 
  Dougparkspropertynest (@network_surrey) reported 46 minutes ago

  @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!

• 
  gold rutile 🌄 (@rutile369) reported 54 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  Alan McGee (@Alan_McGee_UK) reported 55 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  peter (@A7068AP) reported 57 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  gin&pinklemonade (@Woodywudpeck) reported 57 minutes ago

  Just shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent

• 
  DartronTrading (@DartronTrading) reported 58 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.