IG status: trading issues and outage reports

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 26, 5:50 AM GMT+5:30	0	0
Apr 26, 6:10 AM GMT+5:30	0	0
Apr 26, 6:30 AM GMT+5:30	0	0
Apr 26, 6:50 AM GMT+5:30	0	0
Apr 26, 7:10 AM GMT+5:30	0	0
Apr 26, 7:30 AM GMT+5:30	0	0
Apr 26, 7:50 AM GMT+5:30	0	0
Apr 26, 8:10 AM GMT+5:30	0	0
Apr 26, 8:30 AM GMT+5:30	0	0
Apr 26, 8:50 AM GMT+5:30	0	0
Apr 26, 9:10 AM GMT+5:30	0	0
Apr 26, 9:30 AM GMT+5:30	0	0
Apr 26, 9:50 AM GMT+5:30	0	0
Apr 26, 10:10 AM GMT+5:30	0	0
Apr 26, 10:30 AM GMT+5:30	0	0
Apr 26, 10:50 AM GMT+5:30	0	0
Apr 26, 11:10 AM GMT+5:30	0	0
Apr 26, 11:30 AM GMT+5:30	0	0
Apr 26, 11:50 AM GMT+5:30	0	0
Apr 26, 12:10 PM GMT+5:30	0	0
Apr 26, 12:30 PM GMT+5:30	0	0
Apr 26, 12:50 PM GMT+5:30	0	0
Apr 26, 1:10 PM GMT+5:30	0	0
Apr 26, 1:30 PM GMT+5:30	0	0
Apr 26, 1:50 PM GMT+5:30	0	0
Apr 26, 2:10 PM GMT+5:30	0	0
Apr 26, 2:30 PM GMT+5:30	0	0
Apr 26, 2:50 PM GMT+5:30	0	0
Apr 26, 3:10 PM GMT+5:30	0	0
Apr 26, 3:30 PM GMT+5:30	0	0
Apr 26, 3:50 PM GMT+5:30	0	0
Apr 26, 4:10 PM GMT+5:30	0	0
Apr 26, 4:30 PM GMT+5:30	0	0
Apr 26, 4:50 PM GMT+5:30	0	0
Apr 26, 5:10 PM GMT+5:30	0	0
Apr 26, 5:30 PM GMT+5:30	0	0
Apr 26, 5:50 PM GMT+5:30	0	0
Apr 26, 6:10 PM GMT+5:30	0	0
Apr 26, 6:30 PM GMT+5:30	0	0
Apr 26, 6:50 PM GMT+5:30	0	0
Apr 26, 7:10 PM GMT+5:30	0	0
Apr 26, 7:30 PM GMT+5:30	0	0
Apr 26, 7:50 PM GMT+5:30	0	0
Apr 26, 8:10 PM GMT+5:30	0	0
Apr 26, 8:30 PM GMT+5:30	0	0
Apr 26, 8:50 PM GMT+5:30	0	0
Apr 26, 9:10 PM GMT+5:30	0	0
Apr 26, 9:30 PM GMT+5:30	0	0
Apr 26, 9:50 PM GMT+5:30	0	0
Apr 26, 10:10 PM GMT+5:30	0	0
Apr 26, 10:30 PM GMT+5:30	0	0
Apr 26, 10:50 PM GMT+5:30	0	0
Apr 26, 11:10 PM GMT+5:30	0	0
Apr 26, 11:30 PM GMT+5:30	0	0
Apr 26, 11:50 PM GMT+5:30	0	0
Apr 27, 12:10 AM GMT+5:30	0	0
Apr 27, 12:30 AM GMT+5:30	0	0
Apr 27, 12:50 AM GMT+5:30	0	0
Apr 27, 1:10 AM GMT+5:30	0	0
Apr 27, 1:30 AM GMT+5:30	0	0
Apr 27, 1:50 AM GMT+5:30	0	0
Apr 27, 2:10 AM GMT+5:30	0	0
Apr 27, 2:30 AM GMT+5:30	0	0
Apr 27, 2:50 AM GMT+5:30	0	0
Apr 27, 3:10 AM GMT+5:30	0	0
Apr 27, 3:30 AM GMT+5:30	0	0
Apr 27, 3:50 AM GMT+5:30	0	0
Apr 27, 4:10 AM GMT+5:30	0	0
Apr 27, 4:30 AM GMT+5:30	0	0
Apr 27, 4:50 AM GMT+5:30	0	0
Apr 27, 5:10 AM GMT+5:30	0	0
Apr 27, 5:30 AM GMT+5:30	0	0
Apr 27, 5:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

Trading platform (50%)
Website (25%)
Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	26 days ago
Southwark	Login	27 days ago
Radstock	Website	1 month ago
Kendal	Trading platform	2 months ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

J.Hick (@Hickbcfc) reported 4 minutes ago
@englandcricket @IGcom I doubted him never felt so stupid in my life what a player
Sengoku (@Sengoku21524499) reported 6 minutes ago
Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom
Kryptogem110x (@kryptogem110x) reported 8 minutes ago
@IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.
Fordy-PUFC (@MrFord89) reported 9 minutes ago
@imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful
AnnRaj (@anandhichetlur) reported 9 minutes ago
@IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help
The Return (@TumbleweedChase) reported 11 minutes ago
@englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒
John Dow (@jeffalan2112) reported 14 minutes ago
@IGClientHelp Your QR code to verify debit cards is not working. The page that loads just spins and spins. Your IT should look into that.
Victor Cortino (@CortinoVictor) reported 15 minutes ago
@englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic
Casino Capital (@CasinoCapital) reported 16 minutes ago
@chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet
NNNuman (@numann14) reported 17 minutes ago
@IGClientHelp there's an error showing up everytime i try to open or close an position saying 'your account is restricted from opening new positions'. Need urgent help please.
fundamentally its a bargain (@its_fundamental) reported 18 minutes ago
@IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST
Harald Hadrada (@HaraldHadrada2) reported 18 minutes ago
@TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100
J-M (@JM1ZZX) reported 21 minutes ago
@IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.
Girish Menon (@wildlifegiri) reported 26 minutes ago
@englandcricket @IGcom The worst team ever
rohitchad18 (@rohitchad18) reported 29 minutes ago
@IGcom , your online portal and app are not loading. Is there a server outage?
Christine Slimm (@chrissies141) reported 32 minutes ago
@englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.
Zaraq Afzal (@afzal_zara26257) reported 34 minutes ago
@englandcricket @IGcom An innings of highest quality by Joe Root.
Ahmed Mohamed (@sayed_sikaa3) reported 35 minutes ago
@numann14 @IGClientHelp Try reaching out to Grahamtech14 on Instagram regarding any issues with your account they got mine fixed earlier today.
Mr Downs (@MrD23English) reported 38 minutes ago
@englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.
Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 43 minutes ago
@IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?
Amynah (@Amynah_Aziz) reported 46 minutes ago
@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
Macro Joe (@wealthelf) reported 50 minutes ago
@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
Matt (@MattySP500) reported 50 minutes ago
Anyone else having issues with the charts on IG index @IGcom @IGClientHelp
KryptoBeast (@BeastKrypto10x) reported 52 minutes ago
Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom
Reality (@Factchecker2000) reported 53 minutes ago
@ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!
shaun.russell (@shaunie233) reported 54 minutes ago
@IGcom Thk **** thought it was going to be hugh grant
joe ele (@joe31756) reported 58 minutes ago
@IGcom Quarter and monthly Options expiry this week for this reason the oil price is down
Kryptogem110x (@kryptogem110x) reported 59 minutes ago
@IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.
KryptoBeast (@BeastKrypto10x) reported 1 hour ago
Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom
Guy Edwards (@Nice_GuyEddie) reported 1 hour ago
@ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed