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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (46%)
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Trading platform (31%)
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Website (23%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hechingen |
Website | |
| Nortmoor |
Trading platform | |
 Watford |
Website | |
| Leer |
Trading platform | |
| Camberwell |
Login | |
| Berlin |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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RookieTrader
(@Rooky_Trader) reported
@IGClientHelp Your site is down guys?
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Jyaire Sax
(@JyaireSax) reported
@IGClientHelp Can someone please help. I've been trying to activate my account for days now.
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lee
(@powertrader74) reported
@IGClientHelp help please i cannot log into my spread bet account?
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M.A
(@NMA138) reported
@IGClientHelp hi no one seems to be picking up the singapore helpline at 1pm singapore local time on a workday. Does the help desk close for lunch by any chance?
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Nyle Levi
(@nylelevi) reported
@IGcom I'm still not able to get into my account since last night due to your platforms log in issues!
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jaxx7048
(@jaxx7048) reported
@IGClientHelp Strangely though when I called as a new customer... someone picked up instantly but didn’t / couldn’t / weren’t willing to resolve my trade instruction.
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp I received a reply & the excuse was abominable, I require a remedy for the lack of communication & communication in a timely & effective manner before you even contemplate doing anything that effectuates my live account, it's an outrage & damn right unprofessional!
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M@H
(@modges_m) reported
@IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?
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Dorin Symon
(@DorinSymon) reported
@IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!
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Benedict Gong
(@Eggy_benny) reported
@IGClientHelp 30 minutes on hold for Customer Services - is anybody manning the phones today?
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TM
(@SterlingHappyTM) reported
@IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!
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george
(@gezed) reported
@IGClientHelp unable to login into app or website, are there known issues atm?
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jaxx7048
(@jaxx7048) reported
@IGClientHelp funny that no one picked up the phone when I dialled in as an existing customer but i was attended to when I dialled in as a new customer. Great service!
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Jyaire Sax
(@JyaireSax) reported
@IGcom Can Someone please help me. I've been trying to activate my account for days now.
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Jeremiah Von Poppleton III
(@JemPoppleton) reported
@IGClientHelp Your platforms gone down again !!
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jonnywillamson
(@jonnywillamson) reported
@IGClientHelp platform down
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eaglefineart
(@gallery100000) reported
@IGClientHelp Why the all-white display on the trading platform? Is this a glitch? All the menu bars and tabs are now white. It's rubbish. Again why?
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TV Polls
(@TVP0LLS) reported
@IGClientHelp im having terrible trouble dealing with or connecting with your customer care re an NB point about my account ... 45 mins on hold? Please help
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Hoyin
(@iamhoyinng) reported
@IGClientHelp can you fix the Airbnb chart on the spreadbet? It isn’t showing candles.
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp Why has it taken IG this amount of time to engage with a serious issue? And whilst all of this is taking place, it's perfectly fine for IG to expect a day trader to remain totally stagnant whilst you think of a lame excuse?
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Dr Ezzy 📈💰🚀🤑
(@EzIntenso) reported
@nigelpm_uk @IGClientHelp They work against the retail investors to cover hedge funds asses. And the platform is down on top of it. ******* ****.
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Benny Trades
(@BennyTrades) reported
@IGClientHelp terrible time for your servers to crash!
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Edward Jones
(@shergar83) reported
@IGClientHelp same issue again, cannot login. I can no longer trust you.
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Greg Costello
(@itsgregcostello) reported
@IGClientHelp what about all the other issues that are not resolved?
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RookieTrader
(@Rooky_Trader) reported
@igcom - is your site down, guys?
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liam black
(@lblack001) reported
Great service from @IGcom I had a problem with my account and they called me back the next day and sorted it over the phone in 2 min, more reasons to be leaving Etoro. Thanks 😎
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wrhhn hgbjhbb
(@lasch111) reported
@IGClientHelp I get “market is not online” error when trying to put in a sell limit order for GME?
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp It was all resolved after a little while. Although I think it would have been nice to email your customers as it happened. In the same way that you email for news so that we know it is a general issue you are working on. Just a thought.
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Tyrone White
(@tpw100) reported
@IGClientHelp It appears to be back to normal service, thanks.
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jaxx7048
(@jaxx7048) reported
@IGClientHelp does anyone work at IG these days? I have been ringing for 10 mins and no one is picking up... your customer service is ****