IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	3 days ago
Badajoz	Trading platform	7 days ago
Ciempozuelos	Trading platform	8 days ago
Hackney	Trading platform	8 days ago
London	Login	21 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Oxley (@Stock8115) reported 2 minutes ago

  @mark_etters @IGSquawk @IGClientHelp IG customer service is dreadful. Like a call centre.

• 
  Tarjei Thomassen (@technoteee) reported 2 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 4 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 5 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Singh V.R. (@Singhcricguy) reported 9 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Terry and a turtle (@terryrus99) reported 13 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  The Return (@TumbleweedChase) reported 14 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  Ric₿ezos (@BezosRic) reported 17 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  ShareSpeccy (@ShareSpeculator) reported 18 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Guy Edwards (@Nice_GuyEddie) reported 21 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  MattBrookes (@MattBrookes3) reported 23 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  IG (@IGcom) reported 26 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  J.Hick (@Hickbcfc) reported 27 minutes ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Sengoku (@Sengoku21524499) reported 34 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Kryptogem110x (@kryptogem110x) reported 34 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  gin&pinklemonade (@Woodywudpeck) reported 37 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  Matt (@MattySP500) reported 37 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  10xHunter (@10xHunter) reported 39 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  Cam (@CamTortola97) reported 39 minutes ago

  @IGClientHelp Issue with platform?

• 
  King (@KK39072403) reported 42 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  KhanSahiba (@KhanSahibHu) reported 43 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  Tom Morris (@TomMorris16) reported 44 minutes ago

  @englandcricket @IGcom The worst bowling attack I've ever seen

• 
  Mark Thomas (@mtstormus) reported 46 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Penny Share Trader (@Penny_Shares) reported 46 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  G. (@LArsenal96) reported 46 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 47 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  WhatsaMata8 (@whatsamata8) reported 49 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  fundamentally its a bargain (@its_fundamental) reported 52 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  #TPAE (@TpaeSkinnykat03) reported 55 minutes ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  Andy Gill (@andygill76) reported 55 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.