IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	7 days ago
Brussels	Trading platform	8 days ago
Upminster	Login	11 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Les Norton (@Les_NortonAU) reported 46 seconds ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  ForGodsGlory (@MojoSnowman) reported 1 minute ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  Ruud Kist (@Ruud_Kist) reported 2 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  dismantle_ (@JJJorange) reported 7 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Amynah (@Amynah_Aziz) reported 9 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  rohitchad18 (@rohitchad18) reported 9 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Kryptogem110x (@kryptogem110x) reported 12 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Matt (@MattySP500) reported 13 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Andrewdc208 (@andrewdc208) reported 16 minutes ago

  Anyone else's @IGcom Desktop being insanely slow, or is it just me?

• 
  Terry and a turtle (@terryrus99) reported 17 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  David O'Brien (@DavidB87425) reported 18 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

• 
  Steven Rowe (@Stevenrowe25) reported 19 minutes ago

  @AkshithJha88423 @englandcricket @IGcom Sometimes u have to lower ur expectations I guess cos of the fact it’s very hard to find a good opening combo these 2 do bat well together so maybe they just have to take this stability at the top is a good thing

• 
  Bazzer (@baz_trading) reported 21 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  ShareSpeccy (@ShareSpeculator) reported 23 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  WARDELL (@MrFord_10037) reported 25 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Emeka N (@emeka89) reported 26 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  andy mufc (@AndrewFearn95) reported 28 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Tony S (@scotty648) reported 28 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  Victor Cortino (@CortinoVictor) reported 31 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  ShareSpeccy (@ShareSpeculator) reported 35 minutes ago

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  Casino Capital (@CasinoCapital) reported 38 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  CT🪐 (@gercekci_V) reported 39 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  Matt (@MattySP500) reported 39 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Dino - GTFC (@DinoGTFC) reported 41 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  Mark Thomas (@mtstormus) reported 44 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Mouse Pillow (@ChazWood5) reported 48 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  mark (@sociedadboy) reported 52 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Cam (@CamTortola97) reported 52 minutes ago

  @IGClientHelp Issue with platform?

• 
  RightOn (@RightOn10) reported 53 minutes ago

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  T Baba (@Boltlightning77) reported 57 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login