IG down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	7 days ago
Southwark	Login	7 days ago
Radstock	Website	24 days ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  IG (@IGcom) reported 12 minutes ago

  @moneycrab @IGClientHelp Please refresh your browser and try and login again.

• 
  Andrea34 (@Andrea334506911) reported 16 minutes ago

  @shiftingshares @IGSquawk As I said a few days ago, @IGClientHelp your customer services is RUBBISH, you make very poor attempts to resolve most of my queries. I'm still waiting for a response to my latest email on a chain to you that I sent WEEKS ago!

• 
  MHussain (@MU05_TOY) reported 18 minutes ago

  @IGClientHelp Why does this always happen when there’s volatility. Fix it we’re losing money

• 
  Etan_blanc (@EtanBlanc) reported 21 minutes ago

  @IGcom Good afternoon, I have tried accessing customer service on your email and telephone services, I was wondering if i could please have my account verified, thank you

• 
  Damon.Winnard (@damonwinnard) reported 22 minutes ago

  @simplyloveleeh @elonmusk @IGcom doing the same. Just says error when you try to buy.

• 
  gin&tonic (@Woodysue) reported 24 minutes ago

  Anybody else having a bad day on markets? @IGClientHelp your platform went down awful service now app doesn't log in either..how can we trade when your platform is down.

• 
  Mr Mitovsky (@MMitovsky) reported 26 minutes ago

  @Lilalush @IGClientHelp TBF all brokers are down. I have friends in HK and US saying same thing.

• 
  gin&tonic (@Woodysue) reported 27 minutes ago

  @Owen4Mike @jpsc01 @IGClientHelp I actually find spreadex the most reliable service

• 
  Ethienne Papadopilouse (@papadopilouse) reported 27 minutes ago

  @IGClientHelp @IGcom We need to complain to authorities and post about their garbage service everywhere so that there’s don’t get stuck!

• 
  🕗ontheup🕟 (@pjb2go) reported 28 minutes ago

  Anybody else having issues with @IGcom platform?

• 
  Pinky (@debshampa) reported 29 minutes ago

  @IGClientHelp Totally unacceptable!@IGClientHelp I been waiting from last few months to sell of few of shares when market goes down and so disappointed now

• 
  JayOne International 🇬🇧🇯🇲🇺🇲🌏 (@budgetballeresq) reported 30 minutes ago

  @IGClientHelp @IGcom Why is a 24 hour contact number provided to sign up new accounts, but nothing provided for existing clients to discuss ongoing issues?? #IG

• 
  Mary (@Mary33246751) reported 32 minutes ago

  @IGClientHelp Not acceptable at all...... hey IG clients pls we need to do something...... this is ridicules.... I have other accounts with other brokers.... I never have/had issues.... this is not even an issue, this is disaster.... 😡😡😡😡

• 
  Jon Dales💙 (@Jonno_Dales) reported 33 minutes ago

  @Woodysue @IGClientHelp It's a bad day! Sit tight and wait for better days.

• 
  The Mad Stork (@The_MadStork) reported 35 minutes ago

  @pjb2go @IGcom Yup. Was down for an hour on US open. Back up now

• 
  pmt (@newvixtrader) reported 39 minutes ago

  @IGClientHelp @IGcom Fix it ! For God’s sake

• 
  I am David (@loveisaduel) reported 40 minutes ago

  @IGcom hi, I have been trading PLUG in IG. What is the leverage? It’s seems to be more than NIO? PLUG price goes up and down dramatically fast. Please advise

• 
  Chris Hennessy@hedgeguy (@hedgeguy2) reported 44 minutes ago

  @BANGONtrader @IGClientHelp JUST MOVE TO THEIR NEW PARTNER tastyworks..never down..

• 
  IG (@IGcom) reported 46 minutes ago

  @CurtisLoew15 @IGClientHelp Please refresh your browser and try and login again.

• 
  Pinky (@debshampa) reported 47 minutes ago

  @IGClientHelp How long do you need to investigate and then fix @IGClientHelp

• 
  K3 (@k3books) reported 47 minutes ago

  @IGClientHelp @IGcom gold goes down $16 positions open buying gold. goes to $1834 lost chance to buy when low.. phone trading is not practical. 3 times this has had happened last 12 months . volitility sorry NO services. is a theame.. no message in inbox. very strange

• 
  Liquid Gold (@scyong23) reported 47 minutes ago

  @IGClientHelp I’ve had issues for months and they said oh we have never seen anything like it. Laggy AF when there’s volume

• 
  Travel_crypto (@Travelcrypto1) reported 48 minutes ago

  @IGcom the app is still not working properly why?

• 
  JayOne International 🇬🇧🇯🇲🇺🇲🌏 (@budgetballeresq) reported 49 minutes ago

  @IGClientHelp , I have previously invested in ARKK and ARKF while being blocked from investing in ARKG and QQQ. Now I am being blocked from l investing in any of these, with the note that they are "complex instruments". What is the issue?? @IGcom

• 
  Luke Devlin (@lxkedevlin) reported 49 minutes ago

  @IGClientHelp I deposited £500 into my account but after your website crashed and I got back on it had disappeared. Please fix this

• 
  RookieTrader (@Rooky_Trader) reported 52 minutes ago

  @IGClientHelp **** YOU IG. What kind of service do you run? Missed a massive bounce you useless c***s.

• 
  n (@kinderrbuen0) reported 53 minutes ago

  @IGClientHelp I am getting an error message when trying to buy ETFs, that i am trading a complex instrument currently not available to trade on my account. Could you please assist?

• 
  #100%Trader (@BANGONtrader) reported 55 minutes ago

  anyone else been having problems with @IGClientHelp #IGindex this afternoon 😡😡😡

• 
  Daniel (@Dan_The_Maiin) reported 55 minutes ago

  @DM32675446 @itsakarl @IGClientHelp IG not the only one down. But yeah its BS!

• 
  MBTrading (@MBdaytrading) reported 56 minutes ago

  @IGcom down ! Sort it out please