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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (67%)
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Website (33%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Radstock |
Website | |
| Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Laurie (he/him)
(@tweetinglaurie) reported
@IGClientHelp Hello, I hope you're well. I’d be grateful for your help please: I've just spent 18 mins on hold, after which my call was disconnected, and Live Chat seems to be unmanned. Do you have anyone working in customer service? If so, how can I reach them? Thank you.
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Trade the future...
(@dlefcoe) reported
@IGcom "We can't update your preferences because of a technical problem. Please try again later." API works for live account, but fails for demo account. API key generated username and password set to new values as per requirements. please advise...
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David
(@David85365939) reported
@IGClientHelp ive got a major issue with my account. Your live help doesn’t work, I never get a response from your ‘help’ email, and nobody picks up your phone line. Any suggestions on how to get some action on this?
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Daniel
(@Yyamnad) reported
@IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.
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Matteo Munaretto
(@munarettomatteo) reported
@IGClientHelp Thanks but in that page I got the following error: “We cannot offer this service online. Please contact the trading desk.”
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kashish Devnani
(@kashish23468629) reported
@IGClientHelp I cannot log in to my account, I have been trying to log in since yesterday and all it shows is “error please wait for some time and try again” it isn’t even verifying my email now! Please help!
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Malin Billinghurst
(@MalinBillinghu2) reported
@IGClientHelp can you help me?
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NC
(@N1ckC) reported
@IGClientHelp hi, trying to get through on your phone line since 7am this morning, is there any other way to do live chat to resolve an account issue plse?
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Paul Ferguson
(@fergulike) reported
@IGClientHelp Are you going to help or not??
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bo-dhi
(@bomygandhi) reported
@IGClientHelp @IGcom waiting on phone for 30 minutes already and no one answers, chat service is answered by same persons who never resolve issues... can someone call me ? Or has IG given up on serving the clients altogether ?
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Edie (💁🏼♀️🤑)
(@ediekollling) reported
@IGClientHelp Your website states 1 business day for a wire. Might want to update that. Not sure why it takes that long since you get the money same day. Also, I called 3 times yesterday. Was on hold for 25 min each time then disconnected. Your system is clearly broken.
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Shanna
(@Shanna65180032) reported
@IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently
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Mark
(@MarkBCars) reported
Hi, still no view of shares. @PrimaryBid @IGClientHelp help please
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bo-dhi
(@bomygandhi) reported
@IGClientHelp @IGHelp is there any real human help available at IG ? I have been trying to resolve issues last 2 months and been wasting time on chats which support staff end without resolution and never email back. There is no 'save script' option either. #PoorService
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.
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Matteo Munaretto
(@munarettomatteo) reported
@IGClientHelp I contacted the Helpdesk because I got this error “error.public-api.exceeded-api-key-allowance” while using the API. They should have changed my quota but I still got the error this week. Thanks.
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Mina
(@Mina01332693) reported
@IGClientHelp THERE IS NO HELP AT PRESENT WITH THIS COMPANY. WAITED 40MINS ON THE PHONE ON FRIDAY = NO ANSWER SENT EMAILS THURS/FRI/SAT/SUN = NO ANSWER UNABLE TO CHANGE EMAIL ON MY ACCOUNT WITH NO EXPLANATION WHY NOT ?? NO CLIENT SUPPORT FOR 4 DAYS. TERRIBLE SERVICE.
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Malin Billinghurst
(@MalinBillinghu2) reported
@IGClientHelp Hi, I am having problems logging into my account, when I out in my username and password it flashes my screen with a "something went wrong message". I have reset my password and it still did not fix the issue
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DG
(@danugoza) reported
@IGcom @IGClientHelp created my account on IG and has been locked ever since. The reset password doesn’t help either? Help SOS!
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Rudi Diment
(@Dimmented) reported
@IGcom great notification service, showing equities I have looked at at some point to maybe bet on. However, the equity in question today was ferro-alloy resources.... which you don't allow bets on long or short, so pretty pointless all in all....
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Shirody
(@shirodystore) reported
@IGClientHelp Hi, I've submitted my proof of ID & proof of bank, it already says "Thank you we've verified your identity" and "...proof of bank" but it's been a month and my CFD account is still pending. Can you help? The account ID is STPLB.
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Aman
(@aman0981) reported
@IGClientHelp It’s just unacceptable, 1hour 27minutes to get someone to answer the phone. This is one of the reasons I switched to another broker,the service levels are terrible. My query was sorted. I suggest that IG just hire more people to answer the phones it’s not fair on the ones working
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GazzaD
(@gazzad1) reported
@IGcom anybody managing your support lines today? Been holding for over 20 minutes already....
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Paul Ferguson
(@fergulike) reported
@IGClientHelp you have zero interest in customer service, you are an absolute disgrace. Do you even know what manners mean?
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andrew michaelides
(@andrewmichaeli8) reported
@IGClientHelp what is the number to call support team, both numbers on web site don’t work and no one answers the live chat. I would like to have number to close a trade pre market please
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Stos
(@MZIE3D) reported
@IGcom what will it take to get a response? Your customer service is non existent. I’ve tried emailing, calling, live chats, now Twitter. WTF man!!
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teaboy
(@buy_buy_bye) reported
@RichieKennett Embarrassing. They can’t even get the core offering right. Service at @IGcom has put @HLInvest to shame.
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Professor Lord Sir Dominic Cummings PhD (retd.)
(@Eddystone506) reported
@IGClientHelp APPALLING service again - 1) where do I file a complaint? Funnily, your "help" page doesnt' tell me this 2) waited on the phone for a manger to escalate this, you cut me off 3) where does it say IN LARGE LETTERS that limits aren't active until 9am on some stocks
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Barry evans
(@Pellyiss) reported
@gregsecker @IGcom @JuneFelix I had the same problem terrible CS
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stewart wiffen
(@s_wiffen) reported
@IGClientHelp can you help please. I have a demo MT4 account and want to know if I download the IG app.. Can I follow my account through the app on my phone.