IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (45%)
• Trading platform (36%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Castleford	Withdrawals	3 days ago
Paris	Login	16 days ago
Brussels	Trading platform	18 days ago
Upminster	Login	20 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt (@MattySP500) reported 5 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Casino Capital (@CasinoCapital) reported 7 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Dino - GTFC (@DinoGTFC) reported 8 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  Heetan J (@Heetan001) reported 9 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  CarlRambo2025 (@CarlRambo2025) reported 10 minutes ago

  @IGcom Why isn't XRP on your picture? Solano breaks down every 2nd month

• 
  richard bayliss (@rbaylis256) reported 14 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  gin&pinklemonade (@Woodywudpeck) reported 15 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  fundamentally its a bargain (@its_fundamental) reported 15 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  Macro Joe (@wealthelf) reported 17 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  IG Client Help (@IGClientHelp) reported 18 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  A Reasonable Person (@DanielgDan) reported 21 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  Guy Edwards (@Nice_GuyEddie) reported 25 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Matt (@MattySP500) reported 28 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Josh (@Josh56024482) reported 31 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  smudgedan (@Smudgedann) reported 33 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  PeeKay (@PrasKon) reported 33 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  Casino Capital (@CasinoCapital) reported 35 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  IG Client Help (@IGClientHelp) reported 36 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 36 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  David O'Brien (@DavidB87425) reported 39 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

• 
  Rich On Macro (@RichOnMacro) reported 41 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Fordy-PUFC (@MrFord89) reported 43 minutes ago

  @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 47 minutes ago

  @IGcom flash crash again huh

• 
  fundamentally its a bargain (@its_fundamental) reported 47 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  Jam4U (@Jam4u_75) reported 48 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  QuantumX (@QuantumStateX) reported 50 minutes ago

  @IGcom Customer Service Down

• 
  Abs B (@AbsB498343) reported 54 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  10xHunter (@10xHunter) reported 56 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  liam⚽️🏏 (@liam_S126) reported 59 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  J-M (@JM1ZZX) reported 59 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.