IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	13 days ago
Narbonne	Login	13 days ago
Charleville-Mézières	Website	13 days ago
Figeac	Login	14 days ago
Clichy	Login	18 days ago
Sérignan	Trading platform	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  justaman (@justamantrading) reported 1 minute ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  rohitchad18 (@rohitchad18) reported 4 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Watermelõn 🍉 (@wa7ermelon) reported 4 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  Cam (@CamTortola97) reported 6 minutes ago

  @IGClientHelp Issue with platform?

• 
  AnnRaj (@anandhichetlur) reported 13 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  matt92 (@matt92__) reported 13 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  AnnRaj (@anandhichetlur) reported 14 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Heetan J (@Heetan001) reported 18 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Tan Eriogerg (@nasteegee) reported 20 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 21 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  smudgedan (@Smudgedann) reported 26 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Noah Silverman, PhD (@noah_phd) reported 27 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Neil Sanderson (@ChinUpChubbly) reported 31 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  Grassroots North Wales (@NWSportDave) reported 32 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  Gonzalo Canete (@GonzaloCanete) reported 32 minutes ago

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

• 
  Sengoku (@Sengoku21524499) reported 33 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  QuantumX (@QuantumStateX) reported 34 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Topinfo (@TopTradersADVFN) reported 38 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  peter (@A7068AP) reported 41 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  gin&pinklemonade (@Woodywudpeck) reported 43 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  Martha (@Martha_aka_eve) reported 47 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  liam⚽️🏏 (@liam_S126) reported 50 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  dismantle_ (@JJJorange) reported 53 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  MB (@MBdaytrading) reported 53 minutes ago

  @CJinvestor52365 @Jimzi1 @IGcom Awful

• 
  Mouse Pillow (@ChazWood5) reported 56 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  smudgedan (@Smudgedann) reported 56 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Malcolm Ace (@Mal_Ace) reported 58 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  smudgedan (@Smudgedann) reported 58 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Matt (@MattySP500) reported 58 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  NM1 - (@AimforProfit) reported 58 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.