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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (83%)
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Login (17%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Garry
(@Garry27977708) reported
@IGClientHelp - IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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Ian Wilson
(@winenfunblog) reported
@IGcom L2 Dealer - NO FTSE QUOTES NO CHARTS NO DETAILS FOR POSITIONS NO QUOTE VALUES No one should think of using this platform it is unusable and support is non existant....
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Garry
(@Garry27977708) reported
@IGcom - Traders, 'AVOID' IG at all costs, p*$$ poor customer service and trading platform crashes, try calling, 20 minutes, you will be cut off. Shocking company!!!
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Haoever2@hotmail.com
(@haoever2) reported
@malinda63998104 @IGClientHelp Hi IG it has been a week since i click withdraw to card...but the money has not been transfer back to my bank account. May i know who can i speak to regarding this issue?
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Kennedy
(@kensimmo) reported
@IGClientHelp @DScaboble Worst forex broker ever.
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cate
(@CateWW) reported
@IGClientHelp Hi, I hold iShares Silver Trust (all sessions) which normally trades from 9 am UK time but it's closed. Is there a problem with the market? Thanks.
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Josh Moore
(@joshmooredotcom) reported
@IGClientHelp I don’t think the Eng house chat is working... in need of help and can’t get onto the live chat feature... please help!
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Katie Reed
(@sighsmommy) reported
@IGClientHelp I am trading with a robot and I am still waiting for that platform to help but do you know why I can't set my lot size to .01 and it show on the charts too...it just keeps trying to trade and saying invalid lot amount, even with expert settings .01 chart shows 0
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Garry
(@Garry27977708) reported
@IGcom - Worst trading platform ever with pi$$ poor customer service to match!!! AVOID!
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Damon.Winnard
(@damonwinnard) reported
@getcakedBGP Don’t use @IGcom still withholding money of mine from an IT glitch over 2 weeks ago.
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LiberationCapital
(@Lib_Capital) reported
@IGcom @IGSquawk some of the worst customer service I have ever come across, and that includes accounting for outsourced call centres
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Grac
(@Grac06117764) reported
@Harshav30374148 @IGClientHelp Thought I had lost my old account when I got disabled and every attempt to have it restored failed until I met globalsecurityhacks on instagram help recover my account, go message
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Minerva Owl
(@JojoPojo666) reported
@IGClientHelp Hi. I cannot log into my account. It has been shut even though I had used it in early Feb. The support is useless. No one is replying to the emails I sent a week ago, live chat disabled & no one is answering the call.
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IGSquawk
(@IGSquawk) reported
@BanjoPigeon @IGcom @IGTV Hello there. $PLBY is available to trade. Clients have been buying and selling it today. If you are still have issues reach out to our helpdesk
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Simon Everard
(@SimonEverard) reported
@IGClientHelp hi, why can't I find out about SIPP's on your site? I click on SIPP's on help page (under investments section) but nothing happens.
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CryptoNez
(@NezCrypto) reported
@IGcom Hi, when trying to connect to the my demo account using API via Postman I get error "errorCode": "error.public-api.failure.preferred.account.not.set" from what I can see there is no way to set a prefered demo account. Please can you help me out here!
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Huseyn
(@Huseyn54889635) reported
@IGClientHelp Hi i have been trying to get my account activatrd fot the past week but no one answers the call on customer service, is there any other way to do it?
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Harshavardhan Reddy
(@Harshav30374148) reported
@IGClientHelp hi my account has been disabled For violations terms but I don’t know why I tried to appeal I have done everything like code to gmail but no reply nothing from your side please help me with my account please I have lot of memories in it . Thank you
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Daniel Keegan
(@changhazcome) reported
@IGClientHelp Please help me open an account!! I sent my documents in over a week ago and I am beginning to think there is an issue with IG.
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Eduardo Salia
(@Dudu_salia) reported
The quality of support services @IGSouthAfrica is terrible @IGClientHelp
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Rob Nelson
(@WeegieNelson) reported
@IGClientHelp I cannot find the trailing stop loss feature. Can you help me?
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James Bailey
(@three_fitty) reported
@IGClientHelp Are there any new restrictions on Direxion leveraged ETF's on your platform? I can no longer open new positions via a CFD account, but forums also reporting errors for share accounts.
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William Eales
(@WilliamEales) reported
@IGClientHelp @Garry27977708 IG has not got a good experienced support network in place. They need to invest in the quality of personnel and capacity to cope with the the size of their trading platform.
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(@gud2bheard) reported
@IGClientHelp It is £1Bn+ new issue ...not a micro cap ...this is not what I have come expect from #IGG Competitors are offering the ability to trade #MOON on SB platforms . Not what I would expect from a ‘world leader ‘ . Disappointed client. Disappointed shareholder
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Garry
(@Garry27977708) reported
@IGClientHelp IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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Garry
(@Garry27977708) reported
@IGcom - IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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Faris Ahmad
(@farisahmad1) reported
@IGClientHelp Hi there, I opened my account around 26 Jan. The account says it needs activation and the identity checks seem to have been completed but I still can't fund my account. Been waiting over an hour on the phone too. Help pls?
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Sean
(@SeanDevonport) reported
@IGClientHelp I get an email everyday telling me to add funds to my account when the situation is out of my control. Can you stop this please and just resolve the issue?
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King Veli
(@KingVeli11) reported
@IGClientHelp hey IG hope all is well, I’m having trouble with depositing money into my account. My IG app wouldn’t allow me to deposit more than 3k but I’ve read on IG’s website that the maximum limit in 99.9k. No one is answering the phones or emails, please help.
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Garry
(@Garry27977708) reported
@AB38692700 @IGClientHelp IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!