IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (45%)
• Trading platform (36%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Castleford	Withdrawals	5 days ago
Paris	Login	18 days ago
Brussels	Trading platform	20 days ago
Upminster	Login	22 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt (@MattySP500) reported 2 minutes ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Fordy-PUFC (@MrFord89) reported 2 minutes ago

  @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

• 
  Aaron ***** (@AaronCocks86016) reported 3 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  Zaraq Afzal (@afzal_zara26257) reported 3 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  mark (@sociedadboy) reported 3 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Casino Capital (@CasinoCapital) reported 6 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Rob ⭐⭐️ (@LordBadshot) reported 13 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  fundamentally its a bargain (@its_fundamental) reported 20 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  bobfromthebell (@bobfromthebell) reported 22 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  Tan Eriogerg (@nasteegee) reported 25 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  AnnRaj (@anandhichetlur) reported 30 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  KryptoBeast (@BeastKrypto10x) reported 30 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  QuantumX (@QuantumStateX) reported 31 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Ruud Kist (@Ruud_Kist) reported 32 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  jack (@johnmar74440222) reported 36 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Mark Newton (@Mark_Newton1) reported 36 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Heetan J (@Heetan001) reported 38 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Humaira A (@BuksNCofy) reported 41 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 43 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Mark Thomas (@mtstormus) reported 43 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Noah Silverman, PhD (@noah_phd) reported 44 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  KhanSahiba (@KhanSahibHu) reported 45 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  jelt (@InfoJelt) reported 46 minutes ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  Terry and a turtle (@terryrus99) reported 47 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  A Reasonable Person (@DanielgDan) reported 49 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 53 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  Christine Slimm (@chrissies141) reported 54 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  DV8OR (@dv8or1) reported 55 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  Jess-No flags because I actually am British (@JessSalop) reported 58 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Jam4U (@Jam4u_75) reported 59 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?