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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (79%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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DCAEP DCAEP
(@DCAEP) reported
@Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that goes down keep going "Down" and unable to LOGIN. Etoro and Trading212 conversely are NOT reliable at all. #ETORO #TRADING212 #IG
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Matthew Smith
(@sosisticated) reported
@IGClientHelp Hi! Trying to upload documents for account activation. Error message: "Sorry, we"re having technical issues. Unfortunately, we can"t finish processing your application at the moment." Am I doing something wrong? Or any idea on how long until the issue is resolved?
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stocksandsharesinvestingclub
(@stocksandshare3) reported
IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp
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Tradethetrend
(@Tradethetrendco) reported
@IGClientHelp why is my dax 1 min chart been removed in the middle with no candle sticks being shown and missing about 4hrs of data? Yet more technical problems??
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𝐁𝐚𝐛𝐛𝐥𝐞𝐫𝐬 𝐁𝐞𝐬𝐭 𝐁𝐞𝐭𝐬
(@BabblerBestBets) reported
@DavidBurton1971 @DDS_DocHoliday @IGClientHelp The issue may be people mis understanding and selling PHYISICAL shares thinking their share will crash and they can buy back lower. That may have an impact if enough people think that.
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Amanda Zhang
(@AmandaZ35514466) reported
@IGcom Hello ! I am Amanda from China. Your trademark rejected by CNIPA. It must file review within 15 days since you got the rejected notification, . We can help to overcome it . No.1556071- IG
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MedSupply
(@Fafaservices) reported
@IGcom @ST_Business Hi CEO, I have started with IG since Jan 20211 and experienced IG platform down and was unable to close deals. Although raised to IG, the issue hasn't been resolved.
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Steeve S
(@steeve_inv) reported
@IGClientHelp @IGcom Why are major markets shown as closed? $SPX $OIL $GOLD $GBPEUR Anyone else having issues?
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gin&tonic
(@Woodysue) reported
Well finally got the official confirmation from @IGSquawk @IGClientHelp by email of the list of co's they're ceasing trading on ..bit late, bad form ,offering to trade in share dealing ac with them though...I don't think so..
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William
(@FtseSpecialist) reported
@IGClientHelp Well I spent 30 mins on to customer service and few hrs trying to fix. They said somebody from pro realtime would call me if I did a report. Still no call. I’m sure it can be changed if you know how but I dont. I’m not a happy IG customer over this
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Fletch
(@fletch000007) reported
@SLowie100 @IGClientHelp @Toro_AIM Yep, agreed and no great issue with that. I understand wanting to maximise the profitability of the business of course. Step 1) stop taking new positions on certain stocks - they seem to have done this. Step 2) let your customers know that you wish to withdraw from this game 1/2
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Ross Kirwan
(@Rosskirwan1) reported
@IGClientHelp @Toro_AIM Two days for clients to adjust their portfolios is bad, and could do irreversible damage to your company brand IG. Stop all the speculation and come out with your intentions @IGClientHelp
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Gu
(@GuiThebault) reported
@IGClientHelp Thanks, there is no problem of having payed in another stock and share ISA elsewhere in the same tax year? It's empty now
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Gary Newman
(@GaryNTrader) reported
@Sierra117_Jon @ChrisyShields @IGcom Sounds like they’re reducing the stocks that they let people trade via CFDs and SBs on a permanent basis though, rather than this just being something temporary. Maybe they’re worried about the level of long risk if the markets were to crash
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Dean Brooks
(@lincartbrooks) reported
@wheeliedealer @GrindertraderUK @IGcom Maybe on one of their life support machines.
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Salvador Bali
(@El_Salvo_) reported
@IGcom Will @IGcom be making public the list of all the stock restrictions they are currently implementing? Seems they were happy for us to hold onto downtrodden commodity & energy stocks for the last 12mths, but are now shutting them all down as the uptrend begins #Rigged
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MBTrading
(@MBdaytrading) reported
@richmoi222 @WShak1 It’s shocking by @IGcom - platform goes down during heavy volume days and now this ! Disgusting
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stephen hill
(@stephen62285111) reported
@IGClientHelp cannot log into my account, know my username and when reset my password and try to log in tells me to contact customer support and nobody answers the phone......
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Eddie
(@eddiedavis2707) reported
@ChrisyShields @Sierra117_Jon @IGcom Couldn’t agree more absolutely outrageous decision! Take EUA for example as if you would wanna close down here 😳
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Knejben
(@Knejben) reported
@CoinDesk @IGcom @Tanzeel_Akhtar ”...after the financial regulator said it considers the products to be too high risk for retail consumers.” Yeah but allow casinos, no problem there... the hypocrisy know no bounds... tbh, Im sick and tired of this BS.
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MartinRoberts
(@M4Roberts) reported
@IGClientHelp So, what you are saying is I can only close my current position but can’t add to it!! Surely this is restrictive practice? Why could I open a position initially? The issues with @IGcom as a platform keep mounting up!
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George
(@Prick4aTick) reported
@IGClientHelp can you please respond to my DM. Need an issue resolving
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Fletch
(@fletch000007) reported
@IGClientHelp @Toro_AIM Also “offer a low return”? So you’re saying as you don’t make huge profits on these, only some profits, you’re just not bothered about continuing the service for people with existing positions?
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Nick Heap
(@nick_heap) reported
@JohnMcG59249309 @SpacsTon @IGClientHelp On the basis they supposedly operate a hedged business model and having regard to the level of liquidity that is available on the mainstream SPACS I don't see what the problem is. Hopefully they get it sorted asap!
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Mo Miah
(@Mo_Miah0) reported
@IGClientHelp I tried to open a share dealing account with another email of mine and it recognised the previous one and now it says it’s locked I have spent over 2 hours on the phone no answer please can you help ?
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Mo Miah
(@Mo_Miah0) reported
@IGClientHelp I have an issue with my account when I initially downloaded the app I wanted to open a share dealing account , the app only offered CFD and I didn’t complete my account now it doesn’t allow me to open a share dealing account
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Space Simian
(@DeedSpaceSimian) reported
@IGClientHelp @Toro_AIM Low return for you, high return for us the traders. You are just removing all the stocks that go up and keeping all the stocks that go down.
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Vaibhav
(@vmohatta) reported
@IGClientHelp you need to increase your allocation for crypto...advance notice should have been given before just closing down purchases
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Larus
(@MrLarus) reported
@IGClientHelp @Jessestone1st If only your client web and phone service was as prompt as your social media service
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Gary Newman
(@GaryNTrader) reported
@Lol_Yiddo @IGClientHelp Doesn’t really affect me either - I just think it is a terrible way to run a business if you don’t inform all clients at the same time when it comes to a change like this