IG status: trading issues and outage reports
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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Login | 9 days ago |
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Trading platform | 9 days ago |
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Website | 9 days ago |
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Login | 9 days ago |
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Login | 9 days ago |
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Trading platform | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Alan McGee (@Alan_McGee_UK) reported@IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.
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MB (@MBdaytrading) reported@IGcom not working on companies like vod even!!!
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DV8OR (@dv8or1) reported@IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.
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options_222 (@options_222) reported@IGcom @Polymarket Damn right 😬
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Dougparkspropertynest (@network_surrey) reported@IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??
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Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reportedOver 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit
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Julian (@InvestingJulian) reported@igcom still can’t login after over an hour. Anyone know what’s going on?
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Karmjit Riarh (@KarmjitR) reported@TheMoneySponge @IGcom It’s down in Singapore too
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JJ (@investing256) reported@IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?
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Yoshiwatusi 𐤊 (@yoshiwatusi) reported@iKoppie @IGcom They doing the bitmex/coinbase cant login
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Iain Clarke (@iain__clarke) reported@IGcom @IGClientHelp your platform is down. When will it be open?
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Casino Capital (@CasinoCapital) reportedThinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)
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Wally ****** (@Wally_Was_Here) reported@IGcom Damn bro, how do we get into the action
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Barefooted Rascal (@bushy1113) reported@IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable
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TheSphinx 🐿️ (@TheSphinxRocks) reported@IGcom You seem to be having problems the last few days. Data migration not going well?
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Perihelion (@PeriHelion96002) reported@network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.
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Diz-Plin Trading (@DizPlinTrading) reported@IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!
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Mr R (@MrR1chmond) reported@IGSquawk @IGcom have you not woken up yet? System down?
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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Peroni (@BantheGoldKit) reported@englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots
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cynicalanalyst (@cynicalanalyst2) reported@11invest @IGcom You're having problems as well?
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Richard Knop (@richardknop) reportedSeems both main website and mobile app are down, can't login @IGClientHelp
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Dave (@djp4976) reported@TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there
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The Volatility Viking (@VolaViking) reported@DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that
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Kluedio (@kluedio) reported@Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded
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𝕺 (@Qblivionn) reported@TheMoneySponge @IGcom How do you move to a different provider while IG is down?
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peter (@A7068AP) reported@IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG
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DustinDuster (@VVIIIVVIIIVVIII) reported@IGcom Your website and app are down!!!! I’m in a position !!! Fix it now!!!
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T Baba (@Boltlightning77) reported@IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login
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Andy (@Blowster85) reported@MBdaytrading @IGcom System is down mate. Has been since 2:30pm