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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Savio silva
(@Saviomsilva) reported
Ig platform issue @IGcom Unable to close nasdaq 100 Called support and was told is sporadic but it isnt two friends having same issue
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CLs Daddy
(@thetaatthemoney) reported
@IGClientHelp Hi, couple things I've asked my account manager regarding but got nowhere. Could you please help? 1 - P&L does not reconcile across the account - different P&Ls shown under account balance, positions etc 2 - Trade analytics feature has great promise but.. 1/2
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Israr Ahmed
(@shoaibchand227) reported
@IGcom Lets crash tesla to show that idiotic psychopath market manipulator some lesson ! He's way too over his head now
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David
(@DaveyD95) reported
@IGcom Doesn't stop your live chat being unable to work out anything and then fobbing customers off saying they will email to help and then don't, doesn't inspire any confidence to switch fully to yourselves
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stuart
(@stuart06502042) reported
@IGClientHelp Can you help me, trying to trade KRBN.P but being told its a 'complex instrument and not eligible to be traded on my account'. I bought this 2 weeks ago and want to add more - can you help?
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Hendi
(@Hendi213) reported
@MrLarus My shares still haven't been transferred to Ciz on @IGcom yet. Ive called them once and now emailed. Terrible service, half the value likely to have gone by the time they get round to it
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Harald Hadrada
(@HaraldHadrada2) reported
@keya5000 @IGcom @ii_couk Its 2021 its not hard and tons want the service now not down the line. Time is money.
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Zara
(@zarazaib1) reported
@IGClientHelp Hi im having some issues with my funds. I need help urgently, no one is picking up so contacting here
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pixie
(@prc162) reported
@Fidelity_UK Worst customer experience ever. ISA transfer to @IGcom taken 4 months lost paperwork many times. Finally BACS transfer then cancelled and sent a Cheque in the post unbelievable. @Fidelity_UK living in the 80s. 🤡🤡🤡🎪🎪🎪
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vincent
(@dagama1) reported
@IGcom They are awful people to deal with. My regret investing in this platform. Don't try it.
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Eddy edster
(@eddy_tedster) reported
@IGClientHelp - Is there an issue with the twitter feed list down the right hand side of the trading platform. It does not seem to update automatically today (as it did not yesterday)? #IGPlatformIssue
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Callum Colman
(@CallumColman2) reported
@IGcom @IChronicle Youve got the manpower to tweet and article every 30mins but nobodys around to answer the damn phone?! Prorities people!
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Blueflush
(@BlueflushUK) reported
@IGClientHelp This issue has still not been resolved - pretty poor to have such a widespread issue with your charts. Impacts all the backwards looking TA indicators.
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Merlin Magyck
(@MMagyck) reported
@IGClientHelp Deposited money 4th May. On 9th May still not in my account. Asked live-help to assist. They gave me email helpdesk in UK. No reply to that after 12 days! No money in account. Just spoke to livehelp who now cannot find the email. Appaling lack of service
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Melaninsuki
(@melaninsuki) reported
@loveisaduel @IGClientHelp Please I can’t login my Ig account username @melaninsuki because my account was disabled please I need to recover my account help me Sir
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp Hi @IGClientHelp @IGcom sent all the info, still no reply or resolution to the problem. Getting really frustrating as it's been ongoing for 4 days now. I'm sorry to say, really bad customer service so far!
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juciano
(@liamrees_) reported
@IGClientHelp on hold for 40 mins now, locked into trade as stop loss amendments all being rejected on one stock, help?
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ժгε (InfoSec Babysitter)
(@AOnung) reported
@IGClientHelp Can you sort out the glitch restricting me from trading $LMFA. Problem: ✴Displaying incorrect book cost. ✴inaccurate number of stocks. Been on the phone for 1hr+ now. Thanks!
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ADAMSKI-LSE
(@1980adamski) reported
@Hendi213 @IGcom Hi I'm currently trying to sort out my issues with them. Mine has come back today but obviously about 35% down so im trying to get compensated as was not my fault , I will keep you updated on the progress . What a bloody nightmare
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Callum Colman
(@CallumColman2) reported
@IGcom Customer service advice, allow people to withdraw and also answer the damn phones, you should already know these. Its not tricky
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Adam
(@AdamYi12317668) reported
@JMahony_IG @IGcom Probably down another 30% soon. Patience
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Aurelius M
(@Aurelius_astro) reported
@IGClientHelp how to report a bereavement of a customer?
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David
(@DaveyD95) reported
The great thing about having opened an @IGcom account is that they won't allow me to place any trades and their online chat and email service are nigh on useless so don't even know how to fix an error. Unusuable cash is king
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bally
(@bally_o) reported
@IGcom Why I don't want to use IG. 1. There is not 2 factor authentication and when asked to the customer care there are no tokens left and if hacked the risk is ours 👏🏽
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Daniel
(@Dan_The_Maiin) reported
@IGClientHelp Hi, are you aware of the issues with some of your stocks? I can't edit/close amazon and the current profit is incorrect.
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Can't think of a cool name yet
(@R16025131) reported
@IGcom @IGClientHelp fantastic broker but terrible one too when problems occur & u try getting them to sort only for them to send u back & forth & no success. Only a madman repeats same things & expects a different result each time 🙈
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Eddy edster
(@eddy_tedster) reported
@IGcom Will there be a Client Help account there too and if so will it be possible to get help unlike it seems to be on Twitter?? @IGClientHelp is always completely unresponsive
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Trader Queen 👑
(@betrbiz) reported
@AOnung @IGcom Not a glitch. It's halted
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AM
(@glassjawbone) reported
@IGClientHelp Fidelity upped their limit sell to 600% of the current price. This limit used to be only 50%. Why can't IG provide that service?
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Rudy65
(@Rudy65uk) reported
@IGClientHelp Hi, both my ipad app and laptop are blank on the trading days between 29th March and 12th April for the daily charts. I have closed down and reopened to no avail. Please can you suggest how this can be resolved. Thanks