IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (56%)
• Login (25%)
• Website (13%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Charleville-Mézières	Website	2 hours ago
Figeac	Login	11 hours ago
Clichy	Login	5 days ago
Sérignan	Trading platform	11 days ago
Perpignan	Trading platform	11 days ago
Bordeaux	Trading platform	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tarjei Thomassen (@technoteee) reported 1 minute ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  Carl (@Tyranus2010) reported 7 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  liam⚽️🏏 (@liam_S126) reported 8 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Foz (@flounders912) reported 9 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Amynah (@Amynah_Aziz) reported 11 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  WhatsaMata8 (@whatsamata8) reported 13 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  Noah Silverman, PhD (@noah_phd) reported 13 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Kryptogem110x (@kryptogem110x) reported 16 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Josh (@Josh56024482) reported 17 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  MB (@MBdaytrading) reported 18 minutes ago

  @conradcarter66 @JMHDeakin @IGcom Awful

• 
  AnnRaj (@anandhichetlur) reported 19 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Victor Cortino (@CortinoVictor) reported 21 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  Emeka N (@emeka89) reported 23 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  Dino - GTFC (@DinoGTFC) reported 25 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  smudgedan (@Smudgedann) reported 28 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  WARDELL (@MrFord_10037) reported 32 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  dismantle_ (@JJJorange) reported 35 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  paul Borrowdale (@BorrowdalePaul) reported 35 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  DartronTrading (@DartronTrading) reported 37 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  Grassroots North Wales (@NWSportDave) reported 40 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  G. (@LArsenal96) reported 41 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  K4bala (@k4bal4) reported 41 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  MattBrookes (@MattBrookes3) reported 45 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  QuantumX (@QuantumStateX) reported 47 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 49 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Sudhin ps (@Sudhinps15) reported 49 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  andy mufc (@AndrewFearn95) reported 53 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Breakout Capital Ventures (@BreakoutCV) reported 54 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  Rich On Macro (@RichOnMacro) reported 56 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Matt (@MattySP500) reported 57 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp