IG down? Current status and problems
Some problems detected
Users are reporting problems related to: trading platform, website and login.
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 2: Problems at IG
IG is having issues since 12:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Trading platform (50%)
- Website (25%)
- Login (25%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin
|
Login | 2 days ago |
 Southwark
|
Login | 3 days ago |
|
Radstock
|
Website | 20 days ago |
|
Kendal
|
Trading platform | 1 month ago |
|
Leer
|
Trading platform | 1 month ago |
|
Portsmouth
|
Trading platform | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Damon.Winnard (@damonwinnard) reported@getcakedBGP Don’t use @IGcom still withholding money of mine from an IT glitch over 2 weeks ago.
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disposableaccount (@disposableacc13) reported@IGClientHelp I have tried to deposit money into my cfd account and twice now it has said "unauthorized request, please close browser and navigate back to app" (I don't know if that's the exact message). Please help
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Tradingpoker (@tradepokerbox) reported@IGClientHelp Sorry, this is 365 days a year you have this terrible service. It's not now and again, it's every day of the year.
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Dmann888@gmail.com (@twmn888) reported@IGClientHelp can't login, when can get it can't see full screen of positions. Moved from phone to ipad, won't let me log in at all. Went to create different account to get more trading practice, verification error. Nothing is working properly
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disposableaccount (@disposableacc13) reported@IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help
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luosheng (@Chocolatehhhhhh) reported@IGClientHelp Yes,after that it need me to wait for 24h. Until now When I log in my account it tells me my id is not belonging to any account, but if I go to" forget password" it shows the account is already exist.I haven't entered my ins yet!I don't know why.Please help me.Thanks
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iwantlofi (@iwantlofi) reported@IGClientHelp What is going on? Been waiting for verificaiton. It says a couple of hours but i've been waiting for days. Please help me out here Just let me know if the verification has been declined or what, so i know how to progress. Looking forward to your reply TMK.
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M (@mattnificent01) reported@IGClientHelp Help please! Having issues logging-in into my account. Many thanks
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Garry (@Garry27977708) reported@IGcom - Worst trading platform ever with pi$$ poor customer service to match!!! AVOID!
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cate (@CateWW) reported@IGClientHelp Hi, I hold iShares Silver Trust (all sessions) which normally trades from 9 am UK time but it's closed. Is there a problem with the market? Thanks.
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Paul Ferguson (@fergulike) reported@IGClientHelp your "help desk" still insistent on not helping me despite being a customer for 2 years. 👍
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Joshua Mahony (@JMahony_IG) reported@gud2bheard Seen it is closing only. Perhaps @IGClientHelp can help.
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Kennedy (@kensimmo) reported@IGClientHelp @DScaboble Worst forex broker ever.
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LiberationCapital (@Lib_Capital) reported@IGcom @IGSquawk some of the worst customer service I have ever come across, and that includes accounting for outsourced call centres
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CryptoNez (@NezCrypto) reported@IGcom Hi, when trying to connect to the my demo account using API via Postman I get error "errorCode": "error.public-api.failure.preferred.account.not.set" from what I can see there is no way to set a prefered demo account. Please can you help me out here!
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- (@gud2bheard) reported@IGClientHelp It is £1Bn+ new issue ...not a micro cap ...this is not what I have come expect from #IGG Competitors are offering the ability to trade #MOON on SB platforms . Not what I would expect from a ‘world leader ‘ . Disappointed client. Disappointed shareholder
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Simon Everard (@SimonEverard) reported@IGClientHelp hi, why can't I find out about SIPP's on your site? I click on SIPP's on help page (under investments section) but nothing happens.
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iwantlofi (@iwantlofi) reported@IGClientHelp Still waiting, no reply from you guys still. Please help me out here i legit don't know why its taking this long for verification.
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Ian Wilson (@winenfunblog) reported@IGcom When are you going to fix the APP and the L2 dealer platform, bother are a mess of bugs and non functionality. I am being lied to by Support, is this company policy?
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Wazza (@WassifAziz) reported@IGcom is doing some shady stuff. I was able to open a position on a ******** stock on the 28th of Jan. However trying to open one now and it doesn't work? Spoke to support and they said share dealing isn't allowed on ******** stock, however the website does not mention this.
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Sedo (@FrancisGane) reported@IGClientHelp Hi. I've emailed over an issue on a trade that didn't close and chased up multiple times. Can you help?
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Garry (@Garry27977708) reported@IGcom - Traders, 'AVOID' IG at all costs, p*$$ poor customer service and trading platform crashes, try calling, 20 minutes, you will be cut off. Shocking company!!!
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John (@John57515062) reported@IGClientHelp Anything? This has been down over a week!
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Haoever2@hotmail.com (@haoever2) reported@malinda63998104 @IGClientHelp Hi IG it has been a week since i click withdraw to card...but the money has not been transfer back to my bank account. May i know who can i speak to regarding this issue?
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Garry (@Garry27977708) reported@IGClientHelp - When are people going to learn, IG is $HIT!!! Customer service is run by complete idiots with zero common sense. 'DO NOT' trust them with your hard earned money, you have been warned.
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Barry Lyndon (@BarryLyndon1916) reported@IGClientHelp been waiting over a week for my account to be verified, can you please help?
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lacaprica (@RLacaprica) reported@IGcom Will you allow existing customer to add to their EXISTING position of GameStop more shares? Why I need to wait 300 years to be able to trade GME again? The volume is incredibely low for this stock at the moment. Please, allow me to trade!
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TraderTits (@TraderTits) reported@IGClientHelp they've shut down the opportunity to play long positions with so many shares you only can close on certain stocks; a form of market manipulation or what ?
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Ian Wilson (@winenfunblog) reported@IGcom L2 Dealer - NO FTSE QUOTES NO CHARTS NO DETAILS FOR POSITIONS NO QUOTE VALUES No one should think of using this platform it is unusable and support is non existant....
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Minerva Owl (@JojoPojo666) reported@IGClientHelp Hi. I cannot log into my account. It has been shut even though I had used it in early Feb. The support is useless. No one is replying to the emails I sent a week ago, live chat disabled & no one is answering the call.