IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	27 days ago
Southwark	Login	27 days ago
Radstock	Website	1 month ago
Kendal	Trading platform	2 months ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  smudgedan (@Smudgedann) reported 18 seconds ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  IG Client Help (@IGClientHelp) reported 1 minute ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Jess-No flags because I actually am British (@JessSalop) reported 2 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  scottie (@dingle1964) reported 6 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 9 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  Tom Norman (@plaste) reported 10 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Fordy-PUFC (@MrFord89) reported 12 minutes ago

  @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

• 
  bobfromthebell (@bobfromthebell) reported 14 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  IG (@IGcom) reported 16 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Grassroots North Wales (@NWSportDave) reported 18 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  Andrewdc208 (@andrewdc208) reported 18 minutes ago

  Anyone else's @IGcom Desktop being insanely slow, or is it just me?

• 
  IG Client Help (@IGClientHelp) reported 20 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  AnnRaj (@anandhichetlur) reported 21 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Matt (@MattySP500) reported 21 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Deanna LeCoyte (@radiodandy75) reported 21 minutes ago

  @IGcom @DraconicIntel That's awful after so much hard work and expectations 💔

• 
  Matt (@MattySP500) reported 22 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  Matt (@MattySP500) reported 23 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Ahmed Mohamed (@sayed_sikaa3) reported 24 minutes ago

  @numann14 @IGClientHelp Try reaching out to Grahamtech14 on Instagram regarding any issues with your account they got mine fixed earlier today.

• 
  10xHunter (@10xHunter) reported 26 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  fundamentally its a bargain (@its_fundamental) reported 27 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  smudgedan (@Smudgedann) reported 28 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Sach 🌏 (@sachsyd) reported 28 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  TomMcAdamNo5 (@McAdamNo5) reported 31 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Tony S (@scotty648) reported 32 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  Bazzer (@baz_trading) reported 33 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Brooksy (@brooksyruns89) reported 33 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  JB (@thedarkonexx) reported 33 minutes ago

  Hi @IGClientHelp . I have a GBP Share Dealings account and want to hold the balance in USD, and buy and sell U.S shares with USD only. I've tried changing the currency settings to "Manual", but when selling U.S shares the value still gets converted to GBP. Any help appreciated

• 
  matt (@clarityenjoyer) reported 38 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Foz (@flounders912) reported 51 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Dougparkspropertynest (@network_surrey) reported 52 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??