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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (83%)
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Website (11%)
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Login (6%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Rajeev Kochhar
(@jeev_ko) reported
@IGClientHelp My position was closed in error by your system last Wednesday and I still have not had anyone email or message me with a resolution???
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HH
(@HH11965784) reported
@ELurie7 @IGClientHelp Same issues on Forex since Thursday last week. GBP/USD is not updating in real time so Orders are not changing to Positons
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Jazz Gill
(@jazzgill8) reported
@IGClientHelp I Have many times they just dont respond with anything thats why i had to come here to post my concerns as no one at IG is taking ownership in resolving this matter. This needs to go to MD of IG, he can look into this why credit are doing such a bad job as customer service too.
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Gearoid
(@Nivag01) reported
@IGClientHelp #help it's a disaster every time I progress a chat on your system it gets to a point and your agents end the conversation. What the he'll is going on. Its bad enough your shutting all our accounts
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Wish Lalwani
(@wishlalwani) reported
from
Los Angeles, California
@IGClientHelp hi I have been having this problem of not being able to close my trade. I am having more of such issues now. Opening trades are ok but closing them is a hit and miss thing. need to exectue multiple times before the trade finally closed and by then.
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Nik
(@Nik67067818) reported
@IGClientHelp dm you.. help resting password
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Robert Anderson ⭕️
(@BrauntonBoy) reported
@IGcom what a rubbish service. We never even answer the phone. Avoid
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Kbart
(@KrabBait) reported
@IGClientHelp cant login due to error. You guys are hopeless. I think it's time to jump ship. I can't have intermittent access to my trading account this is rediculous.
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Jazz Gill
(@jazzgill8) reported
@IGClientHelp I hope it will be resolved after nearly 2 months of very bad service.
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shak
(@shak_m) reported
@IGcom worst ever customer service. On hold for over an hour and then get cut off. Waiting for my shares over 2 weeks still nothing. How do you operate
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Craig
(@sliboy) reported
@dontdelay @IGcom I just assumed it was only covered by £85k fscs. So its a lot to loose over that if all goes bad and something has happened to nominee account. Hence why my sipp is with one provider isa with another and trading account with someone else.
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp help
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Mike
(@doctorcrank) reported
@IGClientHelp help! All my charts when set to a 1d interval are missing the data for Monday (2021-03-29) - is this a known issue, and will it be fixed?
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Burhan Turgut
(@BurhanT07629773) reported
@IGClientHelp Account ID: TWZUK Username: burhan12624 I would like to trade 'complex' instruments: SIL, SILJ, GDX, GDXJ. It doesn't allow me to trade these. Can you help me with this?
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Wouter
(@Wouts24) reported
@IGClientHelp hi ,my charts stopped working ,I made another min deposit but the charts are still missing ,no one answers and the live chat doesn't work,I urgently need help to get my charts working again,(pro real-time)
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Arun
(@arunbandi) reported
@IGClientHelp since 24hrs having "trade disabled error" in MT4 account
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dan white
(@fangol92) reported
@IGClientHelp I cannot transfer funds from my share dealing account into my ISA as it incorrectly says 0 available, please help!
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp ON HOLD FOR TEO HOURS PLEASE HELP
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britney
(@britney39820980) reported
@IGClientHelp hello, i'm not able to log on to my IG account, i get an unexpected error. please advise
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TradeNew
(@TradeNew2) reported
@becksvie @IGClientHelp Yeah there's some ticker change issues. Should be resolved eventually.
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Harald Hadrada
(@HaraldHadrada2) reported
@IGClientHelp Whats up with you lot live chat nobody there call sent in circles 3 days to tell me passport photo blury when its not. No DM reply technical issue since Friday trying to upload proof of address. Yet im told your mustard...4 days and still no closer to account/OPEN
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shak
(@shak_m) reported
@IGClientHelp useless help on online chat and via phone. On hold for over hour then call gets dropped. People promise to email but never hear from them again. Once all funds are cleared and you finally give me shares will leave. Disgusting
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp help cant reset password
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🇬🇧 St⭕cky ₿ill 🇪🇸
(@Stocky_Bill) reported
@JohanWilson8 @IGcom Cheers son that is very nice of you to say. Yes @IGcom are right bunch of twerps I was going to move from Hargreaves over to them but now I will have to reconsider they are very stupid to have this policy
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JE
(@Lord_Dumont) reported
I open an account on @IGcom , the next day I already want to terminate. Impossible to connect to your account especially when you are installing their IG authentification system. This is just a pain. Never had such a bad experience
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Arun
(@arunbandi) reported
@IGClientHelp "[Trade is disabled]" MT4 not able to do trading..anyone got same issue?
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Who
(@the_hypnos) reported
@IGClientHelp I've been trying to contact customer services for the past 48 hours, more than 7 hours waiting in a queue but no response, and all I want to do is simply deposit to my new account. What is going on?!
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Sarah Hopkins
(@smiley_sare) reported
@IGClientHelp I can’t log on.. I’ve reset pw and still no joy. Has been a problem for months. I’ve been cut off your tel line after waiting 40mins for someone to ans @ 8am. waited hours for a live chat that came and went while I was working, with no email follow up. HELP
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Ben Keeling
(@BenKeeling2) reported
@IGClientHelp The detailed report section on ProRealTime V11 is not for myself and a number of other users on your community forum. There must be an issue on your side.
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HH
(@HH11965784) reported
@IGClientHelp need you help with Forex for GBP/USD - chart is not updating properly since last Thursday - very slow and candle movement even on 10min chart is not consistent. Orders do not transition to Positions.