IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	11 days ago
Southwark	Login	12 days ago
Radstock	Website	29 days ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  IG Client Help (@IGClientHelp) reported 1 minute ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Christine Slimm (@chrissies141) reported 14 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  Malcolm Ace (@Mal_Ace) reported 16 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Devan Patel (@Devan312) reported 17 minutes ago

  @IGcom I have been struggling to get my funds from my account, I got a automated email saying I need to verify my account, I am happy to send my documents to a safe email address but no-one even replies from your emails so hesitant to send my documents at the moment, please help

• 
  Macro Joe (@wealthelf) reported 21 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  J.Hick (@Hickbcfc) reported 21 minutes ago

  @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

• 
  TomMcAdamNo5 (@McAdamNo5) reported 26 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Matt (@MattySP500) reported 30 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  scottie (@dingle1964) reported 30 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  CarlRambo2025 (@CarlRambo2025) reported 31 minutes ago

  @IGcom Why isn't XRP on your picture? Solano breaks down every 2nd month

• 
  Kryptogem110x (@kryptogem110x) reported 31 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Casino Capital (@CasinoCapital) reported 33 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Topinfo (@TopTradersADVFN) reported 34 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Kevin Shames (@kshames) reported 37 minutes ago

  @IGClientHelp please can you fix the data on Monster ($MNST) for the share split

• 
  Mr Downs (@MrD23English) reported 37 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  John Dow (@jeffalan2112) reported 37 minutes ago

  @IGClientHelp Your QR code to verify debit cards is not working. The page that loads just spins and spins. Your IT should look into that.

• 
  IG Client Help (@IGClientHelp) reported 39 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Matt (@MattySP500) reported 39 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  To The Tick Trading (@_ToTheTick) reported 40 minutes ago

  @tradingview need to sort your app out too unreliable good job Ive had an IG CFD account there for years @IGcom never lets me down. 11:30 EST S&P shorts paid okay 👌🏻

• 
  IG Client Help (@IGClientHelp) reported 41 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Mark Thomas (@mtstormus) reported 45 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Trading Floor Audio (@TradeFloorAudio) reported 45 minutes ago

  @IGcom They traded 5.08% intra-day on Wednesday of last week Down nearly 100bp in just two and a half trading sessions !!!!! Quite unbelievable move

• 
  Naser (@Naser45613500) reported 48 minutes ago

  Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  Sengoku (@Sengoku21524499) reported 48 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  The Return (@TumbleweedChase) reported 53 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  Macro Joe (@wealthelf) reported 53 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Zach Brierley (@Z_brierley) reported 54 minutes ago

  @englandcricket @IGcom Has James Vince ever had a good score for England? Truly awful player

• 
  Jack (@jackbyrne91) reported 54 minutes ago

  @englandcricket @RehanAhmed__16 @IGcom We’ve got three number 8s batting 5,6,7 and then a tail of sloggers who come off 1 in 25 innings from 8 down.

• 
  Guy Edwards (@Nice_GuyEddie) reported 58 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Jay J (@JibbaJabb) reported 59 minutes ago

  @billericaybaggy @moving_charlie @IGcom Cost of money goes up = asset prices go down. It's not rocket science.