IG

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

IG Outage Chart 12/08/2025 03:00

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  1. Trading platform (78%)

    Trading platform (78%)

  2. Website (11%)

    Website (11%)

  3. Login (11%)

    Login (11%)

Live Outage Map

The most recent IG outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyLeer Login
GermanyLeer Trading platform
GermanyHannover Trading platform
GermanyStade Trading platform
GermanyLeer Trading platform
GermanyBerlin Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • HaraldHadrada2 Harald Hadrada (@HaraldHadrada2) reported

    @Smudgedann Not @IGcom Slow as sin on BSFA that with Aquis its losing that number one spot

  • Bankbeats Sam Bank (@Bankbeats) reported

    @IGcom every time i call your customer support number - any option it disconnect. Could someone call me?

  • kev123703 Mr K.A.A (@kev123703) reported

    @IGcom Yes is the worst performer

  • Venkman41 eightiesfan (@Venkman41) reported

    @IGClientHelp your ftse100 is currently a whole six points off. Why? Fix it

  • NickyB_london _Nick (@NickyB_london) reported

    @IGClientHelp odd spike up on eurjpy with mt4. Can't be real - looks like a decimal point issue

  • nrossett Nick Rossetto (@nrossett) reported

    @IGcom Hi guys LogIn problems at all?

  • sharkmares Mark Shares (@sharkmares) reported

    @crowthernrocke1 @IGcom I haven't got anything either despite numerous messages in the weeks and months prior @IGcom have been unbelievably useless even by their own crap customer service standards

  • pankaj9996 pankaj kumar (@pankaj9996) reported

    @IGClientHelp I am Indian. I want to trade with I global. But due to wrong telephone number showing in your site, I an not opening the same, hence, legal support team address or number may be provided so that a live account may be open, please.

  • Ed1Mil Ed1Mil (@Ed1Mil) reported

    @IGcom Hi. Any reasons why price alerts arent working? Had this issue all week now. Annoying

  • WaliAhmade4 Wali Ahmade (@WaliAhmade4) reported

    @cricvizanalyst @benjonescricket @IGcom Help me

  • shiwuming5 氏无名 (@shiwuming5) reported

    @FXNewsGroup1 @IGcom The regulatory registered name of MultiBank Group is MEX AUSTRALIA PTY LTD. In China, it has stopped allowing customers to withdraw money for half a year, and has found various reasons to evade it and illegally occupy customer funds for half a year.@multibankgroup

  • bilhas86 bilhas (@bilhas86) reported

    @IGClientHelp is your app down??? Ruining my day . Wish there was an email notifying about this???

  • carpediem084 Let's talk (@carpediem084) reported

    @IGClientHelp im so confused to how am I suppose to verify a. Add of mine that was lost? I need help ASAP

  • OtherTwoCents Two Cents (@OtherTwoCents) reported

    @IGClientHelp @FT, I had a disgraceful conversation with IG's outsourced and clueless Indian helpdesk and team. The technical manager had the audacity to as me the customer run testing on their behalf! And refused to address a problem with IG's own API issues. What a joke!

  • shaunie233 shaun.russell (@shaunie233) reported

    @IGcom Down to crisis point thats where

  • Palmolive76 PalmOlive (@Palmolive76) reported

    @IGClientHelp Is there an issue with your API? Getting Server problem: status code: 500, reason: Internal Server Error

  • ichiandscratchy Heikin Ash (@ichiandscratchy) reported

    @IGClientHelp Ignore the PRT idea above - the IG platform's chart drawing/updates have just frozen again for a minute and PRT was no longer running. Both the app and web platform show the same gaps in data, so this is a significant issue.

  • ichiandscratchy Heikin Ash (@ichiandscratchy) reported

    @IGClientHelp Will do. So it's not a known issue as far as you're aware? Has been happening for some time now.

  • x2da4 x2da4 (@x2da4) reported

    @Djrtrading @IGClientHelp It is still happening regularly and it somehow seems to happen at the worst time. What is the status of the fix?

  • BaileyBabi Babi Bailey (@BaileyBabi) reported

    @IGClientHelp Hi. Any charts don’t show up from any devices now. Is there any error occurring? Can you fix asap?

  • ceaser ceaser (@ceaser) reported

    I haven't seen this kind of a bad experience son far in finance industry. It has been more than 3 weeks can not withdraw money from your system, there is no clear instruction and responsible for cases, how you can claim that you are a leader of FX !!! @IGClientHelp

  • Palmolive76 PalmOlive (@Palmolive76) reported

    @IGClientHelp @ichiandscratchy Server problem: status code: 500, reason: Internal Server Error - this keeps happening when using the API, what's triggering it please?

  • foxy_vince Vince Silva (@foxy_vince) reported

    @IGClientHelp @ichiandscratchy The issue with the charts is still not fixed after 6 days. The DAX has frozen twice already this morning.

  • OtherTwoCents Two Cents (@OtherTwoCents) reported

    @IGClientHelp, @FT @FXFinanceFeeds Just want to voice my frustration with IG on their complete lack of coordinated customer service, support and indifference to issues. You are refusing to close trades with a guaranteed close option via your APIs. This is plain wrong!

  • uddeshya_95 Uddeshya Singh Tomar 🇮🇳 (@uddeshya_95) reported

    @englandcricket @root66 @IGcom This is what happens when you play less but quality cricket. BCCI should focus more on test cricket and let ipl be the only platform for Indian T20 cricket.

  • Rathean2 Rathean (@Rathean2) reported

    @InvestorMidlife @jon_audis Lucky you, @IGcom still yet to sort out the #POLB in specie allocation. I've had in-specie before I remember being bang on the date with no issues... is this an #ORPH fudge up? Was I just lucky last time!?

  • cp1889 cp (@cp1889) reported

    @DonaldPond6 @IGcom Not a voting issue so contact company direct rather than faffing about via a nominee re attendance. Open door policy for vast majority of AGMs (some security & orderly protest exceptions).

  • bkhaira Bobby Khaira (@bkhaira) reported

    @IGClientHelp I am getting a run around by your outsource customer service team. They are robots it seems. KY58H Gursevak Khaira. Need to speak to real people. Very frustrating. Not able to withdraw my own money.

  • markwoodward markwoodward (@markwoodward) reported

    @IGClientHelp is the site down?

  • walshib98 Ian Walsh (@walshib98) reported

    @IGClientHelp speaks volumes for the company that the only only email or phone support you have is for new accounts........