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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Rob King
(@rob_king) reported
@Darren03660786 @IGClientHelp Tried to buy a few times over the past couple of weeks. Same error. Going to have to switch broker at this rate.
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Mark Dimo
(@markdimo1) reported
@IGClientHelp customer service is getting worse! had a query a week ago still had no response and just spent 8 mins on hold....
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Lateralam
(@lateralam) reported
@IGcom The FCA are a bloody joke. This will drive people offshore to unregulated providers, just as the ridiculous margin requirements did. Just another way to stop joe public taking money off the "old boy network"
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avinav
(@twitting_avi) reported
@IGClientHelp I tried crediting money to my IG account couple of times but it is always getting returned. Need your help!
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Simon Massey
(@simonjmassey) reported
@IGcom I have unable to deposit funds from debit card, is there trouble with your systems. Been on hold for an hour and a half and unable to get resolved!
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BlacStealth Music
(@BLACSTEALTH) reported
@IGClientHelp hello my name is Mr. Walker , I’m running an EA. On your platform and I continue to get a zero divide message and not sure how to solve this problem. I’ve changed the settings numerous of times without success. What should I do to remedy this issue?
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khureem
(@khureem) reported
@IGClientHelp been on phone for past 45 minutes and on chat too. no one responds. terrible customer service. my account is locked and no ones bother helping!
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💸 𝕹𝖆𝖙𝖙𝓨 𝕽𝖊𝖌𝖌𝓨 💸
(@NatgrundyG) reported
@IGcom Answer your messages via IG help you absolute 💩💩💩 of a trading platform! Message sent 18 hours to your IG help Twitter account...
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IncrementlTrades
(@TlTrades) reported
@IGClientHelp Useless.... Awful broker. DO NOT USE.
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Horace
(@ProperMyGander) reported
@eToroService **WARNING - DO NOT USE eTORO** Markets opening late for no reason Balances showing as zero in error Unable to login or open positions Use a reputable exchange such as @IGcom or @binance. This is not spamming/trolling eToro, this is my genuine experience.
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Nazia Rizwan SLT
(@NaziaRizwanSLT) reported
@IGClientHelp Hi, I am unable to use my IG MT4 CFD account, I can login but my open positions are static and I simply can't trade or amend positions. Have been on hold for more than an hour and no reply to email so far, this is urgent
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Jaime Chan
(@chanjj811) reported
@IGClientHelp i have tried to call the help center and sent email for a few times! And no responding at all! Terrible service!
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James Hennessy
(@JamesHe52841188) reported
@IGClientHelp need help, can’t get hold of anyone on the phones, can someone call me please?
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Mark EiC
(@MarcoMacri98) reported
@IGClientHelp I’m having some issues with opening an account. I read that minimum deposit can be lower than £200 however I’ve been told that I’m not able to open an account as I don’t have enough capital, the latter being above 1k.
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James Tuck
(@jtsays) reported
@IGClientHelp Why am I unable to withdraw to my bank from my IG ISA? It says to contact the help desk but nobody answers the phone at your help desk?
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Bengu Pellegrini
(@bengu31) reported
@IGClientHelp I have been trying to contact you in the last 3 days. What kind of a service is this? It must be a joke!
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fabios
(@fabios23639271) reported
@IGClientHelp @IGhelpdesk_nl ACCOUNT FELIPE MARINELLI NEED A TOP UP PLEASE CALL YOUR CLIENT AND MAKE IT HAPPEN THERE IS NO SUPPORT 24 HOURS AT @IGClientHelp
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Mark Dimo
(@markdimo1) reported
@IGcom @IGClientHelp customer service is getting worse! had a query a week ago re your list of etfs still had no response and just spent 8 mins on hold....!
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James Tuck
(@jtsays) reported
@IGcom Why am I unable to withdraw from my ISA via the mobile app - it keeps saying contact help desk? I then called and 20 min later I get cut off. Very unimpressed with this service. Please advise ASAP.
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Mark EiC
(@MarcoMacri98) reported
@IGClientHelp I’m having some issues with opening an account. I read that minimum deposit can be lower than £200 however I’ve been told that I’m not able to open an account. The email from you says that i’m unable to open a leveraged account due to my wealth figures of around 1k.
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Day Trader
(@GotlandTrading) reported
@IGcom Only 10 hours server stop... And no message to customers...
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Bhav
(@calculatorguy7) reported
@IGClientHelp why can't buy some shares in a share dealing account. I get the error "not suitable for European retail clients" why is this?
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Paul Fennemore
(@PaulFennemore) reported
@IGClientHelp Please please please fix the log in on my account
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Bengu Pellegrini
(@bengu31) reported
@fundologist @IGClientHelp I have been trying to contact you in the last 3 days. What kind of a service is this? It must be a joke!
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khureem
(@khureem) reported
@IGClientHelp @EllyDavis terrible customer service!
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Paul Jemmett
(@pauljemmett2) reported
@rob_king @IGClientHelp i had this problem a month or so ago, they were useless so i moved all my cash from them. quotes are pants too, get a better broker
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bremze
(@bremze2) reported
@IGClientHelp Hi! I have been waiting for 3days to get my account approved and I'm still waiting. Is there something wrong? Also I can't get into ProRealTime platform although I have it enabled in my settings. Why is that I can't open it? Please help.
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Kieran Cassel
(@kierancassel) reported
@IGClientHelp I am unable to sign in on the mobile app or on the desktop website. I get redirected back the home page. Please advise.
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abujandal
(@fahmi_abusharif) reported
@IGClientHelp hello, i have uploaded my passport and bank statement for address approval but my account still not active, kindly help
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EllyDavis 🇬🇧 3.5%
(@EllyDavis) reported
@IGClientHelp @khureem It's still not working.