IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (45%)
• Website (27%)
• Login (27%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	1 day ago
Badajoz	Trading platform	5 days ago
Ciempozuelos	Trading platform	6 days ago
Hackney	Trading platform	6 days ago
London	Login	19 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J-M (@JM1ZZX) reported 37 seconds ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  QuantumX (@QuantumStateX) reported 4 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Jay J (@JibbaJabb) reported 7 minutes ago

  @billericaybaggy @moving_charlie @IGcom Cost of money goes up = asset prices go down. It's not rocket science.

• 
  NNNuman (@numann14) reported 8 minutes ago

  @IGClientHelp there's an error showing up everytime i try to open or close an position saying 'your account is restricted from opening new positions'. Need urgent help please.

• 
  IG Client Help (@IGClientHelp) reported 9 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Saul Adom (@SunalotS) reported 12 minutes ago

  @OlbaumTech @IGcom @hanetf I had a different error at first, that my order failed to be placed. I bought mine using £. Perhaps try to re-log to the account, and if still happening, contact with their support team 👍

• 
  mark (@sociedadboy) reported 13 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  CT🪐 (@gercekci_V) reported 14 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  Humaira A (@BuksNCofy) reported 16 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Casino Capital (@CasinoCapital) reported 18 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Penny Share Trader (@Penny_Shares) reported 21 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  richard rooke (@bigrooke85) reported 21 minutes ago

  @maisielatto @IGcom This is a serious issue that needs to be addressed. Why i:sn't anyone talking ab.out it? the link is on my TL - I retweeted it!;[

• 
  Zaraq Afzal (@afzal_zara26257) reported 23 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  IG (@IGcom) reported 23 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Andrew Whitaker (@whitaker_andrew) reported 29 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  andy mufc (@AndrewFearn95) reported 29 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Girish Menon (@wildlifegiri) reported 34 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Third Man View (@3rdManView) reported 37 minutes ago

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  matt92 (@matt92__) reported 38 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  liam⚽️🏏 (@liam_S126) reported 39 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  J.Hick (@Hickbcfc) reported 40 minutes ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Guy Edwards (@Nice_GuyEddie) reported 40 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  WhatsaMata8 (@whatsamata8) reported 41 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  Ahmed Mohamed (@sayed_sikaa3) reported 41 minutes ago

  @numann14 @IGClientHelp Try reaching out to Grahamtech14 on Instagram regarding any issues with your account they got mine fixed earlier today.

• 
  Martha (@Martha_aka_eve) reported 42 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Matt (@MattySP500) reported 47 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  smudgedan (@Smudgedann) reported 47 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  smudgedan (@Smudgedann) reported 49 minutes ago

  @IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor

• 
  Andrewdc208 (@andrewdc208) reported 55 minutes ago

  Anyone else's @IGcom Desktop being insanely slow, or is it just me?

• 
  David Fletcher (@DavidFl74160780) reported 56 minutes ago

  @IGClientHelp Please help: The live news / twitter feed RH Column no longer works?