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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (73%)
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Login (18%)
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Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Poole
(@_ewp) reported
@IGClientHelp @IGcom AirBnB’s intraday charts are non-existent - they skip from Tuesday to Thursday? Any fix?
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Matteo Munaretto
(@munarettomatteo) reported
@IGClientHelp Thanks but in that page I got the following error: “We cannot offer this service online. Please contact the trading desk.”
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DG
(@danugoza) reported
@IGcom @IGClientHelp created my account on IG and has been locked ever since. The reset password doesn’t help either? Help SOS!
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Matteo Munaretto
(@munarettomatteo) reported
@IGClientHelp I contacted the Helpdesk because I got this error “error.public-api.exceeded-api-key-allowance” while using the API. They should have changed my quota but I still got the error this week. Thanks.
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Mo
(@tooshrt) reported
@IGClientHelp it's still an issue. All FTSE 350 markets aren't ticking. Are they not trading or something?
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Stos
(@MZIE3D) reported
@IGcom what will it take to get a response? Your customer service is non existent. I’ve tried emailing, calling, live chats, now Twitter. WTF man!!
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Jon
(@Jon_FX) reported
@IGClientHelp why do you put help in the name when you never provide help?
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Rudi Diment
(@Dimmented) reported
@IGcom great notification service, showing equities I have looked at at some point to maybe bet on. However, the equity in question today was ferro-alloy resources.... which you don't allow bets on long or short, so pretty pointless all in all....
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Barry evans
(@Pellyiss) reported
@gregsecker @IGcom @JuneFelix I had the same problem terrible CS
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Jon
(@Jon_FX) reported
@IGClientHelp After 3 weeks and a lot of effort on my part I've now got it resolved, but the reluctance to help from the support team is an absolute disgrace! The problem could and should've been fixed in 5 mins, not 3 weeks!
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Edie (💁🏼♀️🤑)
(@ediekollling) reported
@IGClientHelp Your website states 1 business day for a wire. Might want to update that. Not sure why it takes that long since you get the money same day. Also, I called 3 times yesterday. Was on hold for 25 min each time then disconnected. Your system is clearly broken.
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teaboy
(@buy_buy_bye) reported
@RichieKennett Embarrassing. They can’t even get the core offering right. Service at @IGcom has put @HLInvest to shame.
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AndY B
(@Bowen85AI) reported
@tooshrt @IGClientHelp I’ve had nothing but problems with IG cost a lot of money and they just ignore you. Criminals
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Trade the future...
(@dlefcoe) reported
@IGcom "We can't update your preferences because of a technical problem. Please try again later." API works for live account, but fails for demo account. API key generated username and password set to new values as per requirements. please advise...
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Jonathan du Preez
(@AfcJono) reported
@IGClientHelp @IGNUK Hi can someone urgently help me I have been waiting for my address to be validated for almost two weeks to open my account!
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Kerryn Hooper
(@kerryn_hooper) reported
@IGClientHelp can’t seem to get through on the online chat. Is all okay? Or is there a better way to get help please.
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Mo
(@tooshrt) reported
@IGClientHelp FTSE 350 Oil & Gas Producers hasn't updated today on the platform. Looks like it's broken. Why? @IGSquawk
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Ed Poole
(@_ewp) reported
@IGcom AirBnB’s intraday charts are non-existent - they skip from Tuesday to Thursday? Any fix?
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Mina
(@Mina01332693) reported
@IGClientHelp THERE IS NO HELP AT PRESENT WITH THIS COMPANY. WAITED 40MINS ON THE PHONE ON FRIDAY = NO ANSWER SENT EMAILS THURS/FRI/SAT/SUN = NO ANSWER UNABLE TO CHANGE EMAIL ON MY ACCOUNT WITH NO EXPLANATION WHY NOT ?? NO CLIENT SUPPORT FOR 4 DAYS. TERRIBLE SERVICE.
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Shirody
(@shirodystore) reported
@IGClientHelp I wonder if you guys can help me change my name to include my middle name (as seen on my passport) on my IG account? The account ID is STPLB. I've contacted your rep Mr. Zhu on Monday for this matter but hasn't received anything since. Thanks
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Samsul Hoque
(@Sammythesaint12) reported
@IGcom does anyone ever answer your phone? Waiting for hours no one ever answers. I suppose I’ll have to switch my account to HL. For better customer service.
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BitofaCoin
(@Aimbig2) reported
@IGClientHelp NO error message. It just doesn't connect. This is just yet another IT issue with your platform. The desktop allows the deposit of funds but not the mobile
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AndY B
(@Bowen85AI) reported
@IGcom @advfn What a joke. How this has happened is beyond me. Still waiting for my money back from the problems your platform caused on the 28th jan. #Criminal
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BitofaCoin
(@Aimbig2) reported
@IGClientHelp You mean you have screwed up again and the customer suffers.
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Benjamin
(@benjaminarium) reported
@IGClientHelp I'm trying to sell from a Share Dealing account but it's triggering the error "Market not available online". Tried your Live Chat but was disconnected. Are you having system issues? I'd like to sell ASAP.
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Bulls&BearsPLC
(@BBearsplc) reported
@IGcom I get a shocking service from you, I cant get through on the phone, takes ages to get e mail answers which bear no resemblance to the question / query asked...Joke
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Professor Lord Sir Dominic Cummings PhD (retd.)
(@Eddystone506) reported
@IGClientHelp APPALLING service again - 1) where do I file a complaint? Funnily, your "help" page doesnt' tell me this 2) waited on the phone for a manger to escalate this, you cut me off 3) where does it say IN LARGE LETTERS that limits aren't active until 9am on some stocks
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onlytrading
(@comexdefault) reported
@IGClientHelp is the android app down in UK? I login successfully but then it crashes everytime.
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Jeff Mann
(@jeffmann50) reported
@cgmarmion @_scottjonnie @IGcom Agreed mate. Just been through my watch list on IG and 22 out of 40 on it are Closing Only. I’m running down my SB (started when the “IG List” came out) and moving to shares only. Huge spreads and Closing Only BS, make it almost impossible to SB now imo.
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David
(@David85365939) reported
@IGClientHelp ive got a major issue with my account. Your live help doesn’t work, I never get a response from your ‘help’ email, and nobody picks up your phone line. Any suggestions on how to get some action on this?