Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Mumbai, MH | 1 |
| Piatra Neamţ, Judeţul Neamţ | 1 |
| Barcelona, Catalunya | 1 |
| Poplar, England | 1 |
| Leesburg, VA | 1 |
| Singapore, Central Singapore Community Development Council | 1 |
| Melbourne, VIC | 1 |
| Santa Cruz de Tenerife, Canary Islands | 1 |
| Clifton, NJ | 1 |
| Saskatoon, SK | 1 |
| Berlin, Land Berlin | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Galaţi, Judeţul Galaţi | 1 |
| Dubai, Dubai | 1 |
| Guaratinguetá, SP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Jason
(@mobinaut) reported
@IBKR ...not sure what's wrong with the web client...but P&L or Unrealized etc do not load properly! sometimes at all. Other users also face the same issue. It's getting ANNOYED.....every reload or "sorting" the columns the values keep changing
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Traderhank
(@Traderhankhill) reported
You might be wondering why I chose the Feb options to scalp on $TSLA into close and not next weeks. It's a simple matter of being on my cell phone and @IBKR not loading the damn option chain. So I had to buy something I previously held today 🥲
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Edaqa 😊 Mortoray
(@edaqa) reported
@IBKR Please kick somebody to read support requests. Mine are going unanswered.
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soniamehta
(@soniamehtaus) reported
@IBKR One of the WORST brokerage companies on the planet. Their Customer Service is the WORST in the world, bar none!
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NedsTrades
(@Ned892) reported
@mazzahrani @IBKR It is the worst trading platform available
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Barbara Geels-Dingle
(@BarbaraGDingle) reported
@IBKR how do you get support? I have been on hold for 45 minutes and the chat doesn’t work either. I’m a Folio customer trying to login and it’s not working
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brent lindberg
(@BrentLindberg) reported
@IBKR Message for Thomas P. You were perplexed on CNBC why you don't have more clients. I tried years ago to set up an account and it was way to difficult to sign in and use your platform. When I called with questions your overseas support was abysmal. I guarantee that's the reason.
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Fennec Investor
(@fennec_way) reported
@ripster47 @TradeZer0 Never had an issue with SPACs ticker changes with @IBKR
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Investor Magoo
(@InvestorMagoo) reported
@IBKR you guys need to fix your customer service! I can't get hold of you. Two days without being able to trade. Unacceptable!
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Sadik Sidhu
(@sadiksidhu3) reported
@IBKR I’m planning on switching from @Questrade, @IBKR help me get any data for $AMRHW and my money is yours.
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TD91ON
(@TD91ON) reported
@IBKR Waiting for 30 minutes on the line. Is this what you call customer service?
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Jason
(@mobinaut) reported
@IBKR why so shitty Support? online chat...waiting for hours...no response. Phone support....35mins and counting!!! Web client ... inconsistent value display...some times showing and some other times not showing them all!!! WTF!!!!
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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AJ Prasad
(@AJ_Prasad8) reported
@IBKR Support has been non-responsive....I am unable to short fractional shares...says "Unknown Error"...Phone, chat, and ticket support is unresponsive...
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O To Ke-san
(@otokesan) reported
Interactive Brokers @IBKR liquidated my entire non-leveraged position because there was no petty cash on the account to cover a tiny maintenance fee. Thank you guys. I will be deleting my account very shortly. Unbelievable.
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