Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (56%)
• Trading platform (33%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Cape Town	Login	1 day ago
East Orange	Login	18 days ago
Williamsburg	Login	1 month ago
Noida	Trading platform	1 month ago
Brest	Login	2 months ago
Melbourne	Trading platform	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hyperbolic Discounter (@HyperbolicDisco) reported 8 minutes ago

  @senzu_capital @IBKR Yep. It is worrying. All the permissions are in place - I checked, so it must be a glitch. I emailed my rep - she’s very responsive. Hopefully it is fixed by morning.

• 
  Sabs Goranova (@sgoranova82) reported 8 minutes ago

  @IBKR It's nothing the problem page can solve. The ticket has already been lodged with your team, but this is not being resolved and frankly is a joke

• 
  David Wayne (@WDoft) reported 9 minutes ago

  @IBKR Sorry for bringing the average down.

• 
  KaRan ShAh (@karan_h_shah) reported 10 minutes ago

  IBKR platform down for the last 10 minutes on both desktop and mobile. Anyone else facing this issue? #IBKR #trading @IBKR

• 
  Jinuuku (@Jinuuku121844) reported 13 minutes ago

  @IBKR My application U24947179 has been stuck since March 25. Promised same-day resolution, got nothing. Now I'm 403'd from Live Chat so I can't even reach support. No ETA, no update. What's going on?

• 
  BlackjackGod (@blackjack_god) reported 13 minutes ago

  @IBKR 24 hour access sounds like edge until you price 3 things: carry, margin calls, and overnight gaps. More table hours only help if your read survives the next open.

• 
  Reuben Walker (@bwalkers212) reported 18 minutes ago

  @IBKR Locked out of account. Software & telephone of no help. Artificial Intelligence consulted. Nothing works.

• 
  Deepak (@Deepak66259832) reported 18 minutes ago

  @IBKR I have recently opened an account with you. I simply do not receive security code over text or phone call. Therefore, cannot login. Whenever I try calling your support helpline, it always says it is busy and I never get an agent on call. Pathetic service. #ibkr

• 
  Arno (@arnoblits) reported 22 minutes ago

  @CharlesSchwab @IBKR I have gone through your standard support channels before, and the result is always a deflection of accountability back onto my local hardware. The issue is not my machine's optimization; it is the fundamental architectural bottleneck of your legacy Java-based platform.

• 
  FISIONANDOME ⚛️ (@fisionandome) reported 23 minutes ago

  @DebraG_Robins @IBKR Yes. The problem is they dump Silver all night long

• 
  Chipaway (@WaRidgway1) reported 23 minutes ago

  @TheTechInvest @IBKR Lost over 30k on options lately, only doing sureish bets now lol; although in saying that did good last year, so can’t complain

• 
  CT🪐 (@gercekci_V) reported 25 minutes ago

  @joemccann @IBKR @ibkr has a horrible user-interface, i decided to stop using it and pay premium extra cost elsewhere where user interface is much more friendly. call me stupid but I have seen zero improvement by ibkr in the last 7 years - they do not even try

• 
  C pyles (@Cpyles42) reported 28 minutes ago

  @IBKR Is there a problem with your trading platform? Just lost ability to trade futures! No one answering phone or chat.

• 
  Boy Firdaus (@BoyFirdaus75) reported 29 minutes ago from Banda Aceh, Aceh

  @IBKR @boyfirdaus75, I Support GCV $315,159🇮🇩, but When will this Dream come true?

• 
  Keeping it real (@shelterfrmstorn) reported 31 minutes ago

  @IBKR You really need to get your charting in order. Delays , freezing, referencing problems.

• 
  super (@super509219312) reported 31 minutes ago

  @one_foothurdle @IBKR That’s comforting. Thank you. I was not able to place the trades again when cancellation happened. Support was not reachable. Later I got email saying it was a technical issue on their end.

• 
  irby (@irby0955) reported 32 minutes ago

  @IBKR Combine service wtf bro someone call Gordon freeman

• 
  JT Gert (@the1Gert) reported 35 minutes ago

  @speculator20221 @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

• 
  Nitin Raysoni (@NRaysoni) reported 39 minutes ago

  @IBKR am from india mumbai my application is midway can i have any email id of indian customer care where i can explain what they need My name is Name middle surname Ur software counts middle name 1st letter only so ckyc is stuck Account no-U****4454

• 
  Rod J Davis 🇺🇸 (@rjd_mkts) reported 39 minutes ago

  @IBKR @thomaspeterffy For the life of me I dont know whats going on over at @IBKR but for a trader to not have the ability to do any spreads, iron condors or anything resembling a spread for over 3 months due to technical issues is a MAJOR MAJOR ISSUE!!!!

• 
  Rick ;-) Virus Survivor Classroom MBA 5D view (@REBIII333Re) reported 44 minutes ago

  $WTI $OIL Headed Down, $VIX reduces, $TLT interest Rates Down $SPY #AI goes another 2029 0 2030 @IBKR @WSJ @CNBC $NVDA

• 
  James Sun (@LSKMSun) reported 44 minutes ago

  @IBKR the speed for es quote is very slow!!!!!

• 
  Cypher3d (@RealityCypher) reported 46 minutes ago

  @IBKR has the worst customer support I've seen for any product/service I've ever used in my entire life. It's honestly breathtaking...

• 
  Colt45.eth (@wilson_eth) reported 46 minutes ago

  @TheTechInvest @IBKR The buyer of these is far more likely just playing the pop on the depressed option. Not bad news by any means but probably similar to the $700 tsla calls that keep coming through heavy.

• 
  Cluseau Investments (@blondesnmoney) reported 48 minutes ago

  Ever since IBKR made the font slightly more green the market has gone to ****. @IBKR please fix this.

• 
  Billhelm (@Whoandwhere47) reported 52 minutes ago

  @IBKR Is this the same IBKR whose clients constantly complain about them on Reddit lol?

• 
  Ganwin (@Ganwin2) reported 54 minutes ago

  @SixSigmaCapital @IBKR It works well for me, sometimes has some bugs, kinda annoying but the others are worst

• 
  October Fund (@OctoberFund) reported 55 minutes ago

  Is IBKR Paper Trader currently down? Why don’t I have permission to trade on the paper account anymore? @IBKR

• 
  Ethics (@ethics3606) reported 57 minutes ago

  I have 500 bucks left in my @IBKR account that I can't be arsed to remove, and yet I can't even buy anything with it due to their rediculus minimum buy constraints. Worst ******* tradfi platform on the planet. The UX needs a complete rewrite.

• 
  AngryPhysicist, PhD. (@Drcamole) reported 1 hour ago

  @IBKR To issue a web ticket, I need to sign in, but my issue to start with is related to my inability to sign in. Possible to PM me and provide me some contact information in the form of an email or phone number to call that provides me a human to speak to who can verify me.