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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (43%)
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Login (43%)
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Trading platform (14%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Website | |
 Mumbai |
Login | |
 Piatra Neamţ |
Website | |
 Barcelona |
Trading platform | |
 Poplar |
Website | |
| Leesburg |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Stan Orzechowski
(@StanOrzechowski) reported
@IBKR @ergodrake @IBKR Noone is answering the phone and you know that, people are waiting for hours. There are videos on youtube of the calls, noo e from IBKR support is answering. My account is locked and I cannot access my money.
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Jig Young
(@jig_young) reported
@IBKR our account lost access to all our positions - it went back to the initial cash balance. is there a bug in IBKR at the moment?
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Christof Maz
(@ChristofMaz) reported
@JimSuncomm1 @FuturesOperat0r @IBKR My platform understands that if I am long a 15 Call and short a 25 Call then I have 0 risk - apart from premium loss. When I sell the 25 call (against a 15 call) there is 0 margin attached to it. I have been doing this strategy for more than 20 years without a problem.
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why does your contact centers in Europe not respond to emails and do not pick up the phone calls? I have problems with changing device and can not log on to my platform from yestreday. Could you help with this please?
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Hamilton Keats
(@hamiltonkeats) reported
@IBKR Can you guys not scale up your servers properly? If you're having trouble, I'd be happy to help, but this is ridiculous
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this error today ; 'We could not connect to the trading/market data system' WHY? Is your system down? Please advise, it is urgent. If I cannot place trades...I am being put in a difficult situation.
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Rajiv Poudel
(@Rajiv_Suntu) reported
@IBKR customer service is non existent. Called 3 times, 3 different days, on hold for over 2 hours every time without anyone answering the phone. Worse POS ever. #Scam
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Stan Orzechowski
(@StanOrzechowski) reported
@marvinlyonheir @IBKR If you will get you account locked for any reason then the only way to unlock is by phone support. Good luck reaching them, noone is answering.
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SeixyBeast
(@seixybeast) reported
@IBKR is not that you guys are not good. is that you betrayed our trust because you didn't let us trade what we wanted! it doesn't matter what other think cause they are not filling your coffers the customer is!
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Mitch
(@mgf1439) reported
I wonder what it's like having a broker that processes requests and has a customer service department... I wouldn't know because I made the mistake of using @IBKR
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Frank
(@KCombinator) reported
I'd love to do business with @IBKR but their UI and APIs are unspeakably bad. Anybody have suggestions?
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Donaldnjeru🇰🇪
(@Donaldnjeru) reported
@IBKR Do you accept kenyan clients?cant login to complete registration i get error "Invalid username password combination"...even when its correct
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Christopher Drake
(@ergodrake) reported
@JamesMcClanahan @IBKR I tried to open a ticket but the system rejects. I went on the offenseive leaving dozens of tweets and feed back on Trust Pilot. Eventually, they contacted me (shock) and my problem was solved in 10 mins.
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why don't you mention, tht it's very risky to have an account on your platform? And there's no possibility to get back the access to it because of lack of the support from your site? No response to any call!!
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Stan Orzechowski
(@StanOrzechowski) reported
@IBKR The FCA in UK (Financial Conduct Authority) refuses to provide any comment or help with issues related to Interactive Brokers UK. My account is locked and only way to unlock is to call support but noone is answering since a week. I should have withdraw my money when I could.
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Jay B
(@Crypto_Ape) reported
@IBKR still no answer where is customer support ? i have also an open ticket this is getting ridiculous
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consciousconservative
(@conaciousconse1) reported
@IBKR your customer service is horrific. Extended waits to speak to a person. Arbitrary deactivation of services. Horrific lack of communication with customers.
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Stephen Ramirez
(@Stephen24nyg) reported
@purealpha415 @alexcutler247 @IBKR Message from broker app, something about volatility and **** cause of the recent spike and extra volume recently. People took it as, omg they are warning us it will crash soon. But not at all what it is.
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George Kalas
(@KalasGeorge) reported
@IBKR Really? you are the worst broker, i have dealt in 20 years trading, I am a CTA, I open an account, I could not trade no one picks up the phone, i send messages no response, i had the data for just a day and i was charged, and I could not use it, the WROST CUSTOMER SERVICE!!
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR I have a retail trading account with you, despite trying several times and waiting for hours my calls were not answered, your messenger is worst ever. How do i get in touch with you? And how can get out from your **** platform?
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Jboogee79
(@jboogee79) reported
@alexcutler247 @IBKR Calm down not all cciv people freaking out. Didn't ****** phase me
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this message suddenly: We could not connect to the trading/market data system - can you advise how to resolve asap. Have checked all settings and connection - they are all OK. Is your network down?
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Christof Maz
(@ChristofMaz) reported
@JimSuncomm1 @FuturesOperat0r @IBKR Yes. I understand what it means to be short calls. I traded options for a large Swiss bank so I understand what they do. When I trade call spreads I invariably trade out of them on expiry day. Never had a problem.
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Stan Orzechowski
(@StanOrzechowski) reported
@resharmonica @IBKR Same here, you can only deal with security related issues by phone and noone answering since Tuesday. I think they block people becuase they want to prevent mass account closing and money withdrawal.
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Elias Kordoulas
(@Shadehater1) reported
@IBKR stuck in a loop where I can't cancel the application because I've funded it, and I can't complete it because as a beneficiary to my parents I can offer no proof of residence. And your support is 2 hours of waiting. Worst experience I've personally had with any firm.
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR any ideas? I'm not the only person who can not contact you despite of urgent situation! why don't you inform your customers that you are facing technical problems? No answers for email, nobody picks up phone calls.
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James McClanahan
(@JamesMcClanahan) reported
@PabloVinent @IBKR Totally feel for you, my friend! I've never experience worse Broker service in 30 years.
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Mitch
(@mgf1439) reported
@ibkr Interactive Brokers is an oxymoron if I've ever heard one. Their customer service is non-existent at the moment.
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Chris Bowen
(@Bowen_Thaylin) reported
@BroadcastVet @IBKR lots of stupid people are convinced of stupid things, you are not the first.
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Mitch
(@mgf1439) reported
Props to @IBKR for having the same customer service on the weekend that they have during the normal business week... #none