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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (43%)
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Login (38%)
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Trading platform (14%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Zouave
(@Anonymous7902) reported
@orrdavid @IBKR a lot of questions like AUM, structure (PA vs SMA vs Fund), what mkts do they trade, how often do they trade, do they short?, etc. And most importantly, where did they go? I'd love to find a better solution because IB is horrible.
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Eamon Mangan
(@eamonthemullet) reported
@IBKR @IBKR_TI Hi, says- application has been deleted when I try to login through laptop. Username U7230248
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Shipyard Capital
(@CapitalShipyard) reported
@orrdavid @IBKR Not sure if they'd be a good fit (I use them b/c they give good access to foreign markets), but MS Howells has shockingly good support.
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Bruno
(@COMETcapital) reported
@orrdavid @IBKR Once I got used to IB rarely any service needed
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David Orr
(@orrdavid) reported
@Anonymous7902 @IBKR They're kind of trying to do the right thing. They gave me access to special support once I got big enough. But that team needs more power to override the system, especially in spots where it makes no sense not to. $IBKR shouldn't try to automate everything for big customers.
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Nina Taylor
(@Ninataylor590) reported
@IBKR @IBKR what is going on with your chat support? 2 days I've been trying to use chat but every time I get a season expired message?? I'm trying to find out why on the website some charts don't show up anymore, but they did a few days ago?? Your support system sucks and I need help
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ljp0101
(@ljp0101) reported
@orrdavid @IBKR Alternatives are all bad in their own way and you'll probably end up staying at @IBKR. Dash Prime for any account size and you're ok with Apex but you need an EMS. Clear Street and StoneX both have lower touch prime offerings if you're in an LLC but cost more.
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Aramas Wealth
(@AramasWealth) reported
@TradeLightspeed We use both your service and Interactive Brokers @IBKR, no you can't beat their Margin rates and or their commissions but their service sucks, impossible to automate trading with their awful security requirements.
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David Orr
(@orrdavid) reported
@COMETcapital @IBKR Yep. But it's that rare time that counts. Especially when a customer needs 30 minutes of help over tens of millions of dollars.
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David Orr
(@orrdavid) reported
@Latrilife @IBKR I almost never ask for support but the few times I have, they've either been slow or rigidly said no way. This time they're actually responding now, after I posted this and emailed them saying they were losing a customer after the guy said "no exceptions".
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Aramas Wealth
(@AramasWealth) reported
@goodbye17171717 @IBKR Worst customer service on the planet, join the club
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Lee Collins
(@LeeColl14) reported
@IBKR Thank you for your reply. I have tried to troubleshoot but no texts are coming through to verify. I'm not having problems with any other texts coming in. Is there a way to call my phone to verify? Thanks
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Daniel Hopkins
(@DanielH48046801) reported
@IBKR Shame , as they’re awful .
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Doug ✝️
(@BuyPullbacks) reported
@brent_calver @thinkorswim @IBKR 100%... shoot me DM if I can help.
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Claudia Sanchez
(@Claudia06146337) reported
@IBKR When will the workspace trader finish the maintenance? I'm trying to use it for the first time
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Craig Abs.
(@TrackingTheEdge) reported
@orrdavid @IBKR That’s sad to hear. They got really big and started to ignore their customers. Read a few bad stories from people about poor experiences from amateur investors about them.
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Frank Zappa
(@agoudard1) reported
@orrdavid @IBKR staggering that they make billions with the worst customer support in the solar system
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Bacon fixes everything
(@wishitwereover) reported
@IBKR is mobile down?
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Zouave
(@Anonymous7902) reported
@orrdavid @IBKR I am going to start an IB customer support group. My fave story is I was supposed to be part of a DE Appraisal Rights dissenting shareholder group, but IB sent the docs too late, and I got kicked out. I did everything on my end in a timely and correct fashion. IB: too bad
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Shaun Cunning
(@cunning_shaun) reported
@IBKR and buy bitcoin bitcoin..whots bitcoin mister...look sonny ive been investing and working in the financial markets for a while and ive no idea except it a string of random numbers...so mister why pay 50000 pounds for a string of numbers you dont understand..**** knows laddie
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Uranium Rocks
(@UraniumRocks) reported
not able to trade on ibkr now, anyone else having that issue? @IBKR Tried the ibkr chat bot and it said "servers too busy" So I'm guessing others are having issues too.
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Zouave
(@Anonymous7902) reported
@orrdavid @IBKR the key to a deep moat is not that you please customers but that you piss off customers but they do not leave. methinks you are about to go thru the same process many others have (including myself) and end up back at IB. But I hope I am wrong and you share the better solution.
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Marki
(@mark5183) reported
@IBKR Submitted application for account opening and got email that it has been approved. Following instruction to log in to fund the account but got a error message "Your Application has been deleted"
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David Orr
(@orrdavid) reported
I'm ready to upgrade brokers. Can anyone suggest a good one for a high gross leverage investor - fair short borrow costs and rebates? @IBKR's rigid and terrible support has pissed me off one time too many. They are just so shockingly bad.
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Mr. Rich
(@lufenavarro70) reported
@IBKR "our systems are experiencing a temporary interruption. Try again later". Looks like too many clients with not state of the art infraestructure that makes your customer lose money
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Paz Grimberg
(@PazGrimberg) reported
@orrdavid @IBKR They are the absolute worst. Terrible API too
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Ibex Letter
(@IbexLetter) reported
@IBKR Hi I am an existing IBKR customer. I tried to open a new ISA, haven't used my allowance this year. It seems like only transfers are allowed. Is that correct?
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LaTriLife
(@Latrilife) reported
@orrdavid @IBKR What problems have you had? Sounds like you had many…
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सुमित
(@breakoutbad) reported
@marketcallsHQ @algomojo I will be subscriber once the facility is enabled, as of now only @IBKR provides this for positional trades , but issue is order slicing is not supported for Indian market for conditional orders
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David Orr
(@orrdavid) reported
@IBKR Shout out to ***** at @IBKR for helping me resolve my issue. I really didn't expect it would get resolved. I hope their business continues to increase support for larger managers, which expands their business.