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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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min
(@stocksandfuck) reported
@IBKR Better to with a smaller broker than IB..cuz they're so big they have shitty customer service and no1 care..
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justin
(@justin28780257) reported
@IBKR Fix your garbage technology, Thomas! If only your investors knew the truth about customer experience $IBKR would be a penny stock. I doubt you even know how to use Twitter, though. #interactivebrokers #IBKR
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ريان الحربي
(@1407rayan) reported
@IBKR Hello there, I have an issue with my account.I don’t receive the SMS to login to my account. Could you please solve this problem ASAP. Many thanks
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Tommy Healy
(@tommyhealyco) reported
@IBKR your service is starting to border on an outrage
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Hurwi7
(@hurwhiskey) reported
@IBKR your customer support really not good!
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min
(@stocksandfuck) reported
@IBKR Getting frustrated waiting 15 hours on the phone to someone to pick to help me ..still nothing
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Katie Kristian
(@KrishnanKate) reported
@HouseRules15 That brokerage is garbage. The people in charge show disrespect to the staff and it made a culture of bad service. 3 years ago management changed for the worse. I now trade with @Wealthsimple because it has no transaction fees and @IBKR for options.
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(@anonchique) reported
@IBKR well, thanks, but I dont need the assistance, I'd prefer working sms service
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Shenanigans
(@ixshenanigan) reported
@IBKR @Ibrahim14487193 I’m having exactly the same issue for a few days now as Ibrahim addressed. Please DM to solve the issue ASAP. Thanks.
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fahad
(@fahad4help1) reported
@IBKR Hi, I have an issue related to not receiving the security code when I try log in into my account
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Umar Saleem
(@umarsaleem70) reported
@IBKR had system outage on Dec 7th for a few hrs. Have provided all evidence of not being able to log in and modify some trades, resulting in loss of profit. Still waiting for a response despite several follow ups. This business is built on trust which they are losing very fast!
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أنا و النعم
(@freedom141979) reported
@IBKR Good evening. Do you have a service help desk in Arabic !?
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Mike Barnes aka Cashcosts
(@real_MikeBarnes) reported
@IBKR down for me again... this is getting tiresome
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min
(@stocksandfuck) reported
@IBKR **** broker..I thought tradezero was bad...IB is worst
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min
(@stocksandfuck) reported
@IBKR Interactive brokers sucks so bad..im still on the live chat waiting 15 hours for a response and the phone line..still no help
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R Angus
(@robbadubdub) reported
@IBKR I can't trade on my account and carnt contact ibkr to inquire a cant this. Please help.
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Muhammad Aldumaiji
(@mamd1985) reported
@IBKR I’m not receiving the security code via the SMS or call to login for few days now , what’s going on?
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Mahdi Al-Nasser
(@Mahdi_AlNasser) reported
@LSKMSun @ArabianPeninsu @IBKR There is another solution, open IBKR by mobile app then in left corner you'll see service click there then you'll see two-factor. Click that then creates a new PIN number once you finish it that mean you are creating for finger printing.Then pick Tread. Now you can login
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bibimbytes
(@uint128_t) reported
@IBKR I just signed up for your service and it's not great. The 2FA never works, I always have to do a challenge through the app. And your java app doesn't allow pasting passwords so I can't use the one from my password manager. Are you encourage weak, easy to remember passwords?
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Stephen M.
(@stemc93) reported
@TraderMike Still having trouble also. I was told by someone else having issues, that if you set the trade to after hours that was a workaround, but didn’t work for me either. Still no access. Surprised at @IBKR given their size that this is a problem
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Edaqa 😊 Mortoray
(@edaqa) reported
@IBKR I've never managed to get your Chat support to work. It always stalls or fails with some error. The website sometimes kicks me out at as well. It's frustrating to try and get support.
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min
(@stocksandfuck) reported
@IBKR its been almost a month im still having the worst experience signing up/funding the IB account..I hate this broker already 😒 #interactivebrokers
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🌈𝔥𝔞3 ✌️
(@beetro0t) reported
from
Aylesbury Vale, England
@IBKR can I get help please? Account funded but can't trade and help chat doesn't work.
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Umar Saleem
(@umarsaleem70) reported
@IBKR had a system outage on Dec 7th whereby customers couldn't log in for a few hours! Have filed a compensation claim for lost profit but they are not even responding to follow ups. Pathetic customer service & great way to destroy a business which is built ONLY on trust!
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James Sun
(@LSKMSun) reported
@IBKR @Twitter I was simply complaining their customer service, why did they block me? Such a horrible company @SEC_Enforcement
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optionstrader
(@harperoptions1) reported
@IBKR so I purchased two contract of apple at ,57 cents, I am now down $-499.00????
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llvm
(@maximlock) reported
back to #TOS from @IBKR after 5 years, it's a relief, IBKR is still better with cross-asset BP relief and filling arbitrary cross-instrument spreads though, but not being scared for a FUT OPT pos getting liquidated overnight at terrible marks is worth it, and god IBKR GUI suxx!
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JC
(@JokeeCee) reported
@IBKR I can not access account management, and can't access any support , please guys I need help !
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Stephen M.
(@stemc93) reported
@VaishAbhinav18 @IBKR Similar issues for me. No access at all
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Hurwi7
(@hurwhiskey) reported
@IBKR from my experience with your customer support I dont know how!