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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (36%)
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Trading platform (14%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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President-Elect Hector Jones
(@imhectorjones) reported
@IBKR Are you guys down AGAIN???
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midodido
(@midodid82705498) reported
@IBKR You guys need to establish a customer service department. And more importantly, I.T. people. Thanks
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Anirban Dutta
(@Anirban__Dutt) reported
@IBKR I can't open TWS . My account no U4701976 . Please solve my issue . Even I couldn't deposit fund .
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR you have very bad system and your customers services is too bad...
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Numbers
(@datanumbers) reported
@IBKR When are you going to fix option chain loading times in your app? We pay a lot in commisions for your app to be extremely slow!
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Joe Mara
(@JoeMara18) reported
Despite wining $10K in the @IBKR virtual sports betting competition, I can't claim my prize or open a brokerage account even after 2 months of phone tag with technical support due to a software bug in your application process...Had fun but sad ending
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Hello World
(@HelloEarth2525) reported
@IBKR Your platform has been lagging. Tried logging in with two different laptops and still the same issue. Have to use mobile app to trade. SMDH
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Phil Salas
(@PhilippSalas) reported
@IBKR Did you already forget the system outage last Monday?
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midodido
(@midodid82705498) reported
@M1O2M1O2M1O2 @IBKR Is there an issue with the messaging service, I did not receive the security code, and I wasn't able to log into my live account since yesterday. This is ridiculous!
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Armando
(@Armando_AML) reported
@IBKR Please, your customer service has problems, minutes, almost hours waiting in the chat, send a ticket and hours without response for an inconvenience with a withdrawal. Ticket T957094. Please your support...
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Frank and Beans
(@Frankan54902403) reported
@IBKR I am a client with a key services account and am not able to get TWS to connect. I called and got put on eternal hold even though I was told this was a phone number with better support. Disappointed.
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David
(@David37655174) reported
@IBKR ever answering messages? Stuck in hotline for 2 hrs, my message on the platform is 2 weeks old WHAT ******** IS GOING ON?
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Jack Tinker
(@JackTinker1) reported
@IBKR I don’t know who ‘chooser broker’ is but your platform is terrible for day trading IMO. Very hard to navigate and overpriced commissions for low priced stocks because you charge per share
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Mustafa Dumyatti
(@MustafaDumyatti) reported
@midodid82705498 @M1O2M1O2M1O2 @IBKR 45mins on the line no answer so far. Same issue since Friday... Still can't receive security code...
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Knowledge; Patience
(@FJFuryy) reported
@IBKR you guys need to update the app back the way it used to be it is horrible now. Candle sticks are missing order fill in not working properly. Can you please fix it Pleaaseeeeeee
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ابو عزام
(@Ibrahim14487193) reported
@IBKR I have an account with you the number is (U2939991) for 4 days couldn't get security number could by note nor by telephone the phone keep asking to push number 9 and I did but the answering machin keep asking againe please see the problem iam losing money
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pj
(@BenkielJ) reported
@IBKR the worst OTC market broker I have ever traded with. Why am I not able to buy stocks after selling other stocks. I have cash but my purchasing power is at 0 ? every move is always a big deal with you It's grieving and you do nothing for your customers !
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llvm
(@maximlock) reported
so, @IBKR, down again?
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Sa'ed Al-Shatri
(@saedalshatri) reported
@IBKR still can't log in , touch me with the support ..
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Galbus
(@Galbus96) reported
@IBKR another day and I still cant sign in. You are screwd up.
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Aurelius Noell
(@NoellAurelius) reported
@IBKR waiting times and quality of call center unacceptable. What effective channel do you offer to solve problems for customers??
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Sa'ed Al-Shatri
(@saedalshatri) reported
@IBKR Another problem today?what's wrong with your service !!!
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Mustafa Dumyatti
(@MustafaDumyatti) reported
@midodid82705498 @M1O2M1O2M1O2 @IBKR 45mins on the line no answer so far. Same issue since Friday... Still can't receive the security code...
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iHarsh
(@QuikQuak) reported
@WelcomeWellness @IBKR I asked IKBR a few questions on this months ago, but no reply. To them Twitter is an advertising platform, not something to help/interact with customers.
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The Portfolio Trader
(@_mumbling_me) reported
@jameswhelan42 @Telstra @IBKR If it's a mobile service, don't they have a "view your call logs and charges" option when you login to your account online? I am with a small provider #telechoice they have that option on the online account.
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR did your **** just go down again!!
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Galbus
(@Galbus96) reported
@IBKR fix your **** I still cant sign in it has been a week now.
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Adithya
(@AdithyaR_89) reported
@greatstockpicks @etrade Beware of @IBKR customer service as well, they don't support their customers well
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR your SMS authentication message system is not working...
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ItsJustRyan
(@ItsJustRyan4) reported
@IBKR why is it impossible to get in touch with your support?