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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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telfer
(@Telfer004) reported
is anyone else having trouble buying $VPER with @IBKR ? It says only closing-positions are allowed.
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Out Lander
(@OutLand52060308) reported
@IBKR Is it the system down? I can not access to my account and no feedback on the support emails....
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Reshamonica 💎📚
(@resharmonica) reported
@KalasGeorge @IBKR Just to inform other contact - seekers. After 3 days battle finally got in touch with the Hong - Kong team. If some of you guys is seeking for the phone assistance get in touch with them. Still doesn't understand why @IBKR do not provide service in Europe
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George Kalas
(@KalasGeorge) reported
@resharmonica @IBKR I have closed the account, ten days later I’m still waiting for the money, I glad you were able to solve your problem.
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King_Tutu
(@Fox_in_the_hole) reported
@ArgoBlockchain @IBKR Having real problems with Lehman Brothers. They aren't even picking up the phone or Bear Sterns for the that matter.
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새별이
(@xxcc1004) reported
@IBKR May I have your customer service email？ Thank you. I want to chat with your customer service, but it doesn’t work well.
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Michael Pokemon
(@princemaraf) reported
@Davidskylarkk @IBKR The damn broker! Only can close position
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d’coldest
(@Dcoldest4) reported
Terrible customer service from @IBKR. Closed my account without any warning! Customer service can’t even give me a reason! Been a customer for years! Would never recommend this platform to anyone.
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millerd08648
(@millerd08648) reported
@IBKR i have been on hold over 45 min 2x today trying to get help!!!! this is not very interactive hello @Fidelity
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CjSnyper
(@cjsnyder919) reported
@KeithMontana9 @IBKR Fix your scanners please. Havent worked in 3 weeks!!!! As soon as the market opens. They go blank
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John Locke
(@tempArb) reported
hey @IBKR - how difficult is it turn around support requests within your own advertised timing (2 days is unacceptably long to begin with, but taking 5?) How hard is it to run a proper company?
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Nick Miller Esq.
(@chwuks) reported
@IBKR how do I get through to your customer support?
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Lmaoski91
(@lmaoski91) reported
@IBKR @DirexionLETFs Why can't I login to ibkr
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CjSnyper
(@cjsnyder919) reported
@IBKR @DirexionLETFs What is the problem with the advanced scanners on your tws? Havent worked for 3 weeks. What is the issue?
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TheresaIkoko
(@TheresaIkoko) reported
@IBKR been on hold for an hour. Are service centres actually open?
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s
(@s16727339) reported
@IBKR @DirexionLETFs I have a problem with my account , could u pleas solve it
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John Locke
(@tempArb) reported
@IBKR - and whilst you're at it, why don't you fix your crappy Java trading TWS on Big Sur? You call yourself a tech company? Have you used your own software?
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Nick
(@floyernick) reported
@IBKR I'm calling your customer support in the US and Europe for 1 hour. No response. Chat doesn't work too. What the hell?
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Str8Ryder619
(@JesseNg63295873) reported
@IBKR I'm worried about my account being hacked and I can't log in or email them. IBKR has the worst customer service of all. Total BS!!!
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KD
(@dizy666) reported
@IBKR waiting over two hours on the phone and got cut off. Sort your customer service out.
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Nick
(@floyernick) reported
@IBKR I'm calling your customer support in the US and Europe for 1 hour. No response. Chat doesn't work too. Can you help?
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Str8Ryder619
(@JesseNg63295873) reported
@Oliveira1063 @IBKR I am appreciate the suggestions. But I'll just wait till these clowns "FKN" pick up. Excuse my terrestre syndrome. I get like that when I deal with B's service.
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Argo
(@ArgoBlockchain) reported
We spoke with Interactive Brokers @IBKR regarding limiting stock - there isn't a block on their side anymore and people should be able to buy shares. Argo does not require KIDS or PRIIP documentation. Anyone with issues purchasing stock should contact them directly. #ARB $ARBKF
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Zach
(@wachzolfe) reported
@IBKR why is there no one picking up their phones today? I’ve been on hold for several hours. Can your support staff call me directly please. It is urgent.
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Amanda C
(@AmandaCStocks) reported
@IBKR fix your damn bid/ask glitch on the mobile app
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Eoin
(@eoinmullally) reported
@IBKR customer service is not existence for the past months. I’ve been trying to speak with someone regarding me account. On hold for 2 hrs each time. Ridiculous
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Toucan456
(@toucan456) reported
@ArgoBlockchain @IBKR Could you investigate the market spreads please. Sometimes 10p wife which is just under 10% of the company valuation. I accept on the open and in extreme volatility but not intra day. Doesn’t help the marketability to shareholders
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millerd08648
(@millerd08648) reported
@IBKR @barronsonline IBK cannot be voted the best 2x today called 45 minute hold times, tried chat and they could not help
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Jamie Kennedy
(@JamieKennedy) reported
So @IBKR does anyone ever actually pick up the phone for your customer service? I mean with all the stock talk going on, and being a loyal customer for 4 years, I would think you would be a lil more attentive. #HAVESOMEONEPICKUPTHEPHONE
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Out Lander
(@OutLand52060308) reported
@lmaoski91 @IBKR @DirexionLETFs It is like that since yesterday, I believe they are locking access outside US opening hours... No support, no call nothing.... no services. Scaring.