Interactive Brokers down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (45%)
• Trading platform (36%)
• Website (18%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Williamsburg	Login	4 days ago
Noida	Trading platform	4 days ago
Brest	Login	24 days ago
Melbourne	Trading platform	2 months ago
Lille	Login	2 months ago
Sant Cugat del Vallès	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dawo (@its_Dawo) reported 4 minutes ago

  @IBKR I am trying and getting a "please contact the customer service" message.

• 
  Dawo (@its_Dawo) reported 6 minutes ago

  @IBKR I am having trouble with logging in to my account and the password recovery isn't helping.

• 
  jeevanpatil (@jeevanpatil) reported 7 minutes ago

  @IBKR Instead of a generic answer, kindly go through support calls for the last week

• 
  Yasin Nakhuda (@yasin_nakhuda) reported 8 minutes ago

  @IBKR I tried the first option you said and I am based in kuwait where you don’t have any contact number. Please help promptly

• 
  SG (@stockgutter) reported 11 minutes ago

  need some @IBKR help please -- I know many of you use what is the best way to look up the past year's trades in a single ticker? I need to do this fairly regularly to double-check that I am outside the wash sale period, or to determine whether a holding has become long-term. 🙏

• 
  abuy ✳️ (@GLHFbuy) reported 13 minutes ago

  @chainyoda @IBKR haven't seen any updates on that, maybe contact their support for a more accurate timeline or answer.

• 
  Tintin Capital (@Tintincapital) reported 14 minutes ago

  Anyone hold Israeli securities in their @IBKR account? My $sofw position often shows wildly inaccurate figures, distorting net liq value and PnL. Sometimes, the entire gain is missing. Today, I'm showing a large unrealized gain but a huge realized loss. (I've never sold shares) WTF??

• 
  盲柳与睡女 (@ybeimeis) reported 15 minutes ago

  @IBKR Why does your URL always show an error when sending tickets?

• 
  Johnny Walker (@BaronRaghu3011) reported 17 minutes ago

  @IBKR Can I get some executive to help me

• 
  Nikolai Grigoriev (@nikolaiG22) reported 17 minutes ago

  @IBKR @JoseTorresEcon Too bad you do not offer an .ics calendar file to download - as a reminder. Or maybe I just do not see it?

• 
  KraFtaVerK (@fta_kra) reported 20 minutes ago

  @IBKR Transparant but high pricing, especially considering the unresponsive customer service. Second time in less than 4 months that Im waiting almost a month -despite several reminders- on a reply to my webticket. Shame on you @IBKR I expect more with over 10k in commissions paid ytd

• 
  Buyback Capital (@Larryjamieson_) reported 21 minutes ago

  @ALBACapMgmt @IBKR feel like you a 88888's could have a podcast purely about IBKR customer support

• 
  AlphaQuantStrategist (@QuantStrategist) reported 25 minutes ago

  @Tintincapital @IBKR I'm also long $Sofw and have the same problem. It occurs, when TASE is closed. IBKR compute the holding value based on available ask prices and these prices are often lower than market value.

• 
  Simeon Research (@SimeonResearch_) reported 26 minutes ago

  @Tintincapital @IBKR Happens all the time to me exactly with Sofwave I believe its from a glitch when it does not have data on ask price it calculates market value based on bid price solely Fixes itself the next day when market opens

• 
  盲柳与睡女 (@ybeimeis) reported 30 minutes ago

  @IBKR An unknown error occurred, please try again later. Report a problem

• 
  chainyoda (@chainyoda) reported 32 minutes ago

  When will @IBKR support stablecoin deposits for non US (UAE) users? Anyone knows?

• 
  Simeon Research (@SimeonResearch_) reported 34 minutes ago

  @Tintincapital @IBKR I was shocked one day as it showed me that Sofwave was down 15% when it had dipped 2% that day and did some work to figure it out I have the same issue today so you are certainly not alone Pleasure to help!

• 
  Duarte (@Duarteosrm) reported 37 minutes ago

  @IBKR The integration with Wise is completely broken when using Apple login. Even on Safari. Respectfully, I won’t be submitting anything other than this message as the onus is on you to do more testing :)

• 
  Cat Wizard (@SellProgram) reported 38 minutes ago

  @IBKR Trading $SPX options is currently broken on TWS and on the mobile platform, you are miscalculating margin requirements for long SPX options

• 
  eunho choi (@ChoiEunho71396) reported 44 minutes ago

  @IBKR Hello. My login is broken due to an IB Key error, and your customer service forms are showing 'unknown error.' I can't reach any local office. Please help urgently!

• 
  daiying.zhang (@zdying2024) reported 44 minutes ago

  Hi @IBKR @IBKR_Help, quick question for the dev team: Does the IBKR Mobile iOS app support Deep Linking or Universal Links? I'm looking for a way to open the app to a specific stock's quote or a pre-filled order ticket from an external URL. Is there any documentation for this?

• 
  Yasin Nakhuda (@yasin_nakhuda) reported 46 minutes ago

  @IBKR - dear IBKR I have problems in login and it is so difficult to get any customer help. Why it is impossible to get any customer help

• 
  Manole (@HoriaManole) reported 47 minutes ago

  @Tintincapital @IBKR Happened on and off for a few months with my $WG position, just a display glitch, they never fixed it

• 
  Bill (@W98AB) reported 47 minutes ago

  @ALBACapMgmt @Larryjamieson_ @IBKR Least **** of the lot, brokerage platforms standard of service is mind boggling given how much money passes through their hands.

• 
  mars (@marsbup) reported 48 minutes ago

  @IBKR I created support ticket 3 days ago, before your reply!

• 
  Daniel Nguyen (@daniel_nguyenx) reported 48 minutes ago

  @duborges @tdinh_me @IBKR Nah I mean the technical part of it. I’m fine with the kyc and even the crazy long form. But their form doesn’t even work reliably: failed without error message, super short session duration while not remembering form values, can’t save progress, very hard to get support…

• 
  Alongapojoe (@_OneF_) reported 49 minutes ago

  @IBKR You're broken atm.

• 
  KraFtaVerK (@fta_kra) reported 54 minutes ago

  @SayNoToTrading @WheelieInvestor Dont buy @IBKR - we should boycot them for the worst possible customer service in the world. Paying tens of thousands of commission but still they dont give a **** to reply to my requests, despite reminders. I think they will start losing customers because it deteriorated fast

• 
  Seong-Han (@seong_han) reported 58 minutes ago

  @IBKR Eurex orders are not going through!! Please fix asap

• 
  Persistence & Perseverance (@bijli159) reported 59 minutes ago

  @IBKR On call to connect with customer care from india since last 20 mins+, no response at all. very bad customer care service.