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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew . Berman
(@AndyBerman6) reported
@IBKR Why is it so tough to get a hold of your customer service????????????? I've kliterally been on HOLD for over 30 minutes!!!!! what is with you guys??????
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR where is your customer service based? And why does your customer service staff behave as if they own us? I need am immediate answer to this, i am a customer and i am paying money to use your service. i am not here to tolerate anyones tantrum.
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Küçük Yatırımcı
(@kayemsii) reported
@IBKR hi all, in searched your bank account number at Turkey Citibank but i was not find your bank account number. please help me.
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR what makes your customer service staff think that they can hang up an ongoing call and block the account? I am a customer and deserve some courtesy.
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gary singh1_13
(@singh1_13) reported
@IBKR you guys are sucks, worst experience, how can you allow only 5,00,000 (half million)shares to buy, then pay commission do the same, i needed 6 million shares in OTC market, i opened my account here cause i really needed those comapny's share and that ticker is ceased on TD canada
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Hamilton Keats
(@hamiltonkeats) reported
@IBKR would love it if just for once I could login without issues...
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Andrew Lau
(@AndrewL07811963) reported
@IBKR $cciv merger deal would be announced on Tuesday. Start lowering your maintenance margin now. Currently is 100% and it limits my buying power, I want to buy more of $cciv on margin. Do it now or I will transfer my funds elsewhere. It's pure stupidity now, $cciv won't fall.
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Herry
(@beingindiannri) reported
@IBKR Lol. You have 0 respect for your clients. You are failed example for customer service. Even your escalation department is the worst as they are not even replying to a single email. How come you are best rated?
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Srta. Cactus 🌵
(@highandglassy) reported
@IBKR hi! I’m having problems to change my account type from Margin to Cash. Help.
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Andrew . Berman
(@AndyBerman6) reported
@IBKR George finally picked me up 20 minutes ago..told him I was holding for 45 minutes and what the issue was..he said "let me transfer you..."; that was 25 minutes ago...@Fidelity @CharlesSchwab if you'd like to use me in a commercial I'd be happy to engage for FREE!
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Rohan Mahimkar
(@RohanMahimkar4) reported
@IBKR the worst customer service ever provided by your agents. Called in for some questions, it was me who greeted the agent, he did not respond back he wanted my name instead. Very rude, queries not answered. Disappointed. And will not be dealing with you anymore.
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un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR Yes but what I thought is that they can comply with the regulations and still provide services to European investors (providing this KID file etc) but most of them doesn't consider this move (too costly?) so those who don't do it, cannot service Europe anymore (with US etf).
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Marek Dominiak
(@marekdominiak) reported
@IBKR Hey Interactive Brokers, where can I find Fundamentals explorer? I have tried stable /beta /latest (978, 981 and 983 beta) for both Windows and Linux installations and I can only find "raw" Fundamentals menu item. Could you please help me with that?
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Enziyn $amc
(@Enziyn) reported
UK #TRADERS please help me. the @HLInvest interface is just awful, and @Trading212 is close down. I need something else asap @IBKR is also a no go as I don't have 5k startup :_; $cciv $amc $gme
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TheBigBadHulk2
(@thebighulk2) reported
@IBKR For over 8 weeks your migrated clients to IBIE/IBLUX still cannot do withdrawals via SEPA!! WTF is this?
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MrStonks
(@MrStonks18) reported
@IBKR Hi, I have an issue with my account and cannot get through to anyone on the phone
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gary singh1_13
(@singh1_13) reported
@IBKR once i will make my profit, im gonna get my cash out and will close my account, worst experience, TD bank's webbroker is the best, yea few pros and cons, just imagine if i need 100 million shares, IBKR is gonna rip off their customers, you guys literally sucks, swear to GOD
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Laith N. Kamal
(@laithkamal) reported
@IBKR can IBKR receive an award for the worst customer service and satisfaction in the world?
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gary singh1_13
(@singh1_13) reported
@IBKR other thing, i called your representative, for few times in last few days, Oh god, 3 hours minimum, holding my call so i can talk to your worst customer care system, literally your system and the web broker is world's worst web broker system
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Brainstorming
(@Shopyti) reported
@IBKR @IBKR you have a really poor customer service. a disaster..
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Forex Player
(@shares_shares) reported
@IBKR I need ur help please ... I have transferred the money to my account & I need some body to talk to in order to clarify the transfer weir ... Arabic speaker is preferable
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Guillaume Pelletier
(@EPGUI) reported
@IBKR @mmaunder That's nonsense, and even if it wasn't, there's no reason why you couldn't make this "feature" (aka bug) opt-in. Some of us use password managers, which provide an option to clear your clipboard after a very short delay. TWS really doesn't need any extra UX barriers.
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Luidy
(@luidynaves) reported
Then @IBKR charged a high fee to convert money to USD. Yeah, it’s high to me as small investor. I’ve traded one share, and they charged me 1%, not bad. So, I’ve bought an ADR, and to my surprise, there is a small monthly hidden fee. I suggest they simplify the fee structure...
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gary singh1_13
(@singh1_13) reported
@IBKR why there is a worst limit on buying a shares are only half million as per one trade order? so pissed off from the worst service you guys giving to your customers, increase the limit, make it unlimited and dont suck people's money by so called commission, this is stealing
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Markus Hilton
(@Morenormal) reported
@IBKR Hey @IBKR your volume is not registering on my charts and noone is reading my tickets. I have to look at another trading platform to see if the chart is correct. Shotty and fix pls!
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Srta. Cactus 🌵
(@highandglassy) reported
@IBKR When I click continue appears me a message: “An error occurred while processing your request. Try again in a few minutes”.
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franconian-man
(@FranconianM) reported
@IBKR I wrote a ticket 21 (!) days ago to lift unjustified restrictions on a stock I own so I can sell the postion. Not any reaction yet. Meanwhile the stock is down 66 percent. Well done customer service!
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Laith N. Kamal
(@laithkamal) reported
@IBKR How about answering you’re customer service calls or chats?
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Sanket
(@Sanket77476344) reported
@IBKR can you please resolve the issue. I am trying to set up the new account with you but they ask my successor's sin number since my wife is living in india. There is no Social insurance number. What should I do?? I tried to call the customer service but no one pick the call.
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Tapan K Talati
(@TalatiTapan) reported
@Ztrader12 @IBKR @TDAmeritrade By the way I am out of vper for now. It tanked pretty bad. I guess god was looking out for ya not to invest. Mysterious but funny way of showing. Good luck Z!