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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (57%)
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Trading platform (24%)
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Website (19%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Thionville |
Website | |
 Madrid |
Website | |
| Madrid |
Login | |
 Amsterdam |
Login | |
 Los Angeles |
Login | |
 Thornhill |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Pikaguh
(@Pikaguh) reported
@Trading212 Please FFS fix the graphs on $SNDL $TSLA $ITRM can't see ****, so not trading it at the moment risky ****. Once my final withdrawal is approved good bye, everything moving to @IBKR
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Diabolic System
(@DiabolicSystem) reported
I guess @IBKR aren’t any good either. Can’t get thru on the phone, chat support is down, buggy website. Canadians sure get the **** when it comes to a proper broker for trading.
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Diabolic System
(@DiabolicSystem) reported
I guess @IBKR aren’t any good either. Can’t get thru on the phone, chat support is down, buggy website. Canadians sure get the **** when it comes to a proper browser for trading.
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Browsy 🏳️🌈
(@browsyboo) reported
@IBKR I am unable to trade due to unsettled cash error. How long does it take after cash deposit?
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Rightisright
(@Rightis50529986) reported
@IBKR Your customer service is appalling. 1 hour on the phone trying to get through. It’s a disgrace.
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Chafic
(@chaficchahine) reported
@IBKR while your platform is amazing, your customer service has been 0 so far. Can’t get through to anyone on phone (waited on hold 45 minutes+ multiple times) or chat or a response on messages. Can someone reach out directly?
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Adam Egressy
(@AdamEgressy) reported
@IBKR I’m having some great troubles dealing with IBKR customer service, refusing to help me. Where can I complain?
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Christian
(@Captainmercury_) reported
@IBKR Hi, I applied for an account and got it approved but I've changed my mind, I requested a cancelation and it says the status is "Pending" and there's a text telling me to contact customer services because of an Error.
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Mārtiņš Lūsis
(@MartinsLusis) reported
@StanOrzechowski @IBKR Same here. Absolutely horrendous customer service. Phone support is not reachable, the chat is down, tickets T647298 and T544143 are just ignored.
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Youssef Hassan
(@YoussefElCici) reported
@IBKR customer service representative literally told me feel free to cancel the account as their approval process took 2 months, not even apologising about the delays.
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El Príncipe de la paz
(@LuisRosal) reported
@IBKR Your support sucks!
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El Príncipe de la paz
(@LuisRosal) reported
@MartinsLusis @StanOrzechowski @IBKR Same here terrible support.
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Pasquale Spagnuolo
(@Pasquale_Spa) reported
@IBKR I don't think so, when you have a problem you are unable to contact support during DAYS lost a ton of money...
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Faisel
(@ironjawtrader) reported
@IBKR ISA support in the U.K. pretty please 🙏🏾
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Daniel Bingman
(@BroadcastVet) reported
@IBKR Beijing BIDEN has chosen **** POWER over PUBLIC SAFETY at the SOUTHERN BORDER, the dumbest actions by any POTUS n the history of the UNITED STATES. Letting COVID carrying illegal immigrants across the SOUTHERN BORDER is even MORE STUPID than anything CRACK ADDICT HUNTER has done.
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Mouhanad Ar
(@MouhanadAr) reported
Trying since more than 2 weeks and not getting any proper reply , it’s just for verifying the account(live chat cannot connect to the server of the application - emails are received after 1 week for each sentence and even the reply is not Clear) @IBKR hesitating on trading 😖
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Stan Orzechowski
(@StanOrzechowski) reported
@MartinsLusis @hundredMs @IBKR I just found that I cannot logon again, got 'failed' error after 2FA.
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Tony papas
(@Tonypapas5) reported
@IBKR Can you get back to me regarding my trading account!! Ffs made a deposit, my log ins don’t work!! So I can’t trade!! Contacted customer service 8 times still no response! Very unprofessional
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Hummer Guy
(@humvee5084) reported
@MartinsLusis @IBKR Trust me, robinhood customer service is sad, go with TD Ameritrade or Webull
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Juan Camilo Acosta
(@ja0335) reported
@IBKR Please give support for fractional shares in the python api.
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Pat Phelan
(@YetAnotherSQL) reported
@IBKR @mmaunder Using SMS messages for 2FA are less secure than not using 2FA at all. The SecureCard+ is not independently vetted for security risks, costs $20, and is another nuisance to carry. Get advice from a security expert, such as @troyhunt . Then fix the password paste and 2FA.
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ChAnAr
(@ChAnArRu) reported
@DiabolicSystem @IBKR I feel your pain. I spent hours in the phone and combing useless websites yesterday, trying to sort out an issue with @thinkorswim. Totally and bizarrely unsupported in Canada.
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Tim Scott
(@hundredMs) reported
@StanOrzechowski @MartinsLusis @IBKR Believe it or not it’s coming from a worse broker. The platform is great but the customer service you’d think they’re asking for their own stock to get shorted.
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Roddy Knowles
(@RoddyKnowles) reported
so, @IBKR is absolute trash (to be nice) - and the "support" is worse than the platform. anyone have a broker/trading platform that they recommend?
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Stuart Williams
(@SJWilliams0) reported
@IBKR I am currently experiencing poor customer service with your organisation. Please can you check tickets 149688 & 640900 and ask somebody to call me. Thanks
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Chafic
(@chaficchahine) reported
@IBKR can you please have someone look into Inquiry #T651242? Have not been able to get through to or get a response from customer service. Such a pity to ruin your brand image over poor customer service
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Mike Litoris
(@HughTensile) reported
@IBKR Why can't I login with my password and username? There's nothing I can do! You are not very trustworthy
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Dr. Chris Dark
(@Darky999) reported
@TraderNewsFeed @IBKR I actually got thru after waiting for a total of just under 2 hours So it is possible, albeit super slow (it's crazy they are throwing away custom by not investing in their support)
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GiÆn
(@Gian_Valentini) reported
@IBKR how long should I wait to talk to InteractiveBrokers customer service? I have been waiting on the line for more than 35’ now
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toCFCws ★
(@tocfcws) reported
@IBKR Lol, you are getting terrible advice.