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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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fritz rempening
(@fritzrempe) reported
@IBKR why is it impossible to get in touch with you? Chat not working. No answer to tickets/email and the phone line over 30 min waiting...
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Stop spending money in useless education and invest in customer service and IT!
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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Livelongandprosper
(@Livelongandpr18) reported
@IBKR Glad I read these comments. What I mess. Despite Schwab going completely woke, IBK sounds like big trouble.
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MKW
(@rugcernie) reported
@IBKR's phone wait times are inexcusable. Please fix. Thanks.
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Freddy Milkovich
(@FreddyMilkovich) reported
@IBKR Can someone confirm that you support trading on SSE and SZSE through your institution?
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Elango
(@elango1b) reported
@IBKR has the worst call center that doesn’t pick the phone even after waiting for 20 minutes, there is no other option to get back username to login
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Investor Magoo
(@InvestorMagoo) reported
@Lucas15927232 @IBKR 3 days chasing customer service and issue persists here - blocked account due to the IBUK-IBCE migration...can't trade, can't adjust risk, can't do anything. Outrageous.
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Andrew . Berman
(@AndyBerman6) reported
@IBKR is there a problem with your phone-system this morning?? been holding for over an hour?? Is their system down?? #ASSISTANCE NEEDED
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Juan Alonso
(@JuanAlonsoHz) reported
@IBKR you keep me waiting for 48minutes on the line (to try to resolve a support ticket that is 3 weeks old). Then when my call finally gets through, your operator just hangs up before exchanging a single word.
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Wajeeh
(@Wzanied) reported
@IBKR Hi, i have a problem in withdrawing money from my account...need your help
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR @IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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NedsTrades
(@Ned892) reported
@InvestorMagoo @IBKR Have just withdrawn all money and will never use the service again. I expect there to be some sort of problem with the wire back to my bank. Shocked I was recommended this platform tbh
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR The worst thing is that they don’t even dare letting us know what is really going on...
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Jake Paul
(@jpdazone) reported
@IBKR Could you fix your mobile indicators with a separate vertical axis? For instance, charting both the MACD and RSI uses the same vertical axis and overlays the other indicator.
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the q
(@qnibert) reported
@IBKR @IBKR No SMA display since early morning. No support since hours. Are you still working? How can one avoid margin call when you don´t work?
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR Oh no! That’s really bad
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Sebastian
(@tikkivolta) reported
@InvestorMagoo @Lucas15927232 @IBKR my main issue is that they renamed the acc number and now my trading software is confused cuz the positions started at another acc. on top i can't move positions between accs anymore, cuz it's not recognized as the same acc anymore. wtf.
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR I finally managed to contact them, but problem remains unsolved. I can’t trade basically and my account’s excess liquidity keeps on declining! That’s worrying...
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR please can someone contact me with regards to support for my account. I have had error code ‘unknown error’ flashing up when i’m trying to trade for the past month and nobody has responded to my messages. Please show us that your #customerservice actually exists..
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Min
(@Min202015) reported
@IBKR I withdrew 6000 Euros from my IB account on 11 Dec 2020 but still didn't receive it after almost a month! Excepting telling me to wait, the customer service didn't give any solid solution.
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Sexystonks
(@sexystonks) reported
Getting very annoyed with @IBKR. Have been a customer since 2016 and always happy until 6 months ago. The app and the browser sire had been glitching non-stop since around since the summer. Not sure why it takes 6 months to fix something so basic. Horrible service!
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR @IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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Rafic Assaf
(@RaficAssaf) reported
@IBKR I’ve been trying to call the customer service for 2 weeks, and each I’m waiting between 45min and 1h, no one is answering! What’s going on?
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Abhinav Menon
(@abh_Menon) reported
@IBKR I've been on the phone trying to get through to support for the last 60 minutes. No response ... what kind of support do you provide ...
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Wajeeh
(@Wzanied) reported
@IBKR I have abig problem withdrawing money from my IB account, can any body help me?
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James J.
(@Christi21342035) reported
@IBKR anyone else having issues with german stocks. Some routes seem bot to work. FWB and TGATE, on both my orders stay bright blue and are not submitted
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Investor Magoo
(@InvestorMagoo) reported
@Ned892 @IBKR I see. Im based in the EU. Im not too sure there something fishy in all of this. Just think it’s pure bad service. I rarely need them on the trading side, but when I do it takes forever and it always cost me a lot of money in the end. Considering another broker now to be honest
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR Managed to get hold of them at lunch time, but the problem is still unsolved. They say it’s being dealt with...let’s hope so. Giving them 24hs before calling them again. Good luck there!
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ابو عبدالله
(@SMBA1980) reported
@IBKR @IBKR @IBKR_TI would someone look into my issue? My account is still pending for approval for a long time !