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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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MrConde
(@MrConde11) reported
$GME contract not available for short selling, WTF @IBKR
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Matt Hogan
(@Hogey_37) reported
@IBKR your signup platform is awful. Sort it out 👎
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The Toilet Trader
(@CafeNinga) reported
@IBKR Do you have any idea that your customer service may be worse then TD Webbrokers. Ive been trying for 2 weeks to set up account no one picks up the ohone and when i select call backs i havent received 1 in 2 weeks so obviously that system doesnt work
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Cul’man
(@MannCul) reported
@calvinfroedge @IBKR That means asks had dried down. HFT put such trades because they are required to stay in the market at all times. There's simply no market and the order would be canceled after some time.
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The Toilet Trader
(@CafeNinga) reported
@IBKR ya they have awful customer service been on hold 2 weeks now everyday over an hour. Im done with them any other companies anyone knows of
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heatwave_trades
(@heatwave_trades) reported
I called @IBKR this morning to speak with customer service regarding an issue with my account. I was waiting (listening to the crappy music) for more than an hour. I got tired and hang up. My question is why have a contact phone number if your customer can not get help via phone?
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AntiCarry
(@carry_anti) reported
@IBKR really poor customer service experience.
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Huai Shi
(@HuaiShi1) reported
@IBKR @Tvitoje The system update says all good to go but I can’t even view my holdings or statistics on the app or the browser for almost 12 hrs. Customer service can’t even guarantee it’ll be back up during market hours. Are you kidding me
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Gabrielle Doyle
(@Grainneuail) reported
@LEAHCIM_P @jimcramer I want to say this again here. @IBKR would not allow me to buy a share. I had a cash account with sufficient settled cash. It takes two days minimum for trades to clear on the account. So crazy stuff went down
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AmberEFT
(@AmberEFT) reported
@IBKR your support hold times really are dogshit.. would you HIRE ANYONE TO ANSWER THE DAMN PHONE!?!?!? EVER???
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Ali ALDawood
(@aldawood99) reported
@IBKR I can’t find $CWGYF in my TWS. Cloud you support me ?
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, how can i recover it
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Junior Jordan
(@JuniorJordan3) reported
@IBKR @IBKR interactive brokers, please do something about your customer service!!!!!! It does not make sense for someone to be on the phone for over an hour waiting and hoping to open an account with you!!!
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Jeanette S
(@mz_nett117) reported
@IBKR your customer service needs help. I've been on hold for over and hour and for some reason I'm locked out of my account. This isn't a good way to start our business relationship.
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Nicolas Vanhove
(@NicolasVanhove) reported
@IBKR please answer my support emails - URGENT
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Noah Weidner
(@noahweid) reported
@IBKR if you cover my $75 ACAT transfer fee and fix that tacky *** "7 day hold on funds" bullshit i will officially leave robinhood TOMORROW
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Sumit Jain
(@sumeetgjain) reported
@IBKR Well, I was not able to execute orders yesterday when NSE was actually working .. And I tried to call ur support, for 54 min and not a single agent was free..
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Asif iqbal
(@Henny34125786) reported
from
Peterborough, England
@IBKR Thank you for replying. It gives me great comfort after spending 3 hours on the phone without any response that someone is providing customer service. However im being told I don’t have permission to trade. Plz confirm I can trade stocks on the pink market. 🙏🏼🙏🏼
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Junior Jordan
(@JuniorJordan3) reported
@IBKR interactive brokers, please do something about your customer service!!!!!! It does not make sense for someone to be on the phone for over an hour waiting and hoping to open an account with you!!!
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Phillip
(@Phillip40529490) reported
@IBKR You are currently logged in without Trading/Market Data permissions. Hi @IBKR I would like to unlock the feature to trade undeterred by this error. How much extra would it cost me? Willing to pay. Thanks.
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dan
(@danushman) reported
What's worse than draw downs like today? When you have to restart your brokers software in the middle of it. About done with @IBKR's TWS. What's the point of good execution if the damn thing is frozen when you are potentially going to have to execute something... sigh.
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ibis opes
(@IbisOpes) reported
@ibkr please fix ur broken platform
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Sumit Jain
(@sumeetgjain) reported
@IBKR Well, I was not able to execute orders yesterday when NSE was actually working .. And I tried to call ur support, for 54 and not a single agent was free..
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Tamidge
(@asdf512tx) reported
@danushman @IBKR come to RH where its a feature not a bug
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dan
(@danushman) reported
@MuhInvestingAcc @IBKR How does their platform compare? Does it have a book trader window and most importantly does it freeze or crash on you ever?
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Phillip
(@Phillip40529490) reported
@TuckSantoro @IBKR Are they targetting certain accounts and removing trading permissions? How is there not a bigger uproar. This happens way to often... I can barely find mention of this error anywhere.
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Mukesh
(@cmukesh) reported
@IBKR Finally able to receive help after a long wait and quite a bit of luck. I think brokers should explore options for paid preferential support, more automated help, announcing queue position while waiting on call. #ibkr
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Ron Wichgers
(@ronwichgers) reported
@danushman @IBKR That sucks. I have no issues with IBKR...
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Hemali Tanna
(@hemalitanna) reported
@IBKR Hi, I have an account in India but I want to open an account in Singapore as I have moved here. I cant contact your customer care numbers.
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Cristian Savulescu
(@cristian_sav) reported
@IBKR is the worst possible broker in the entire world. Their platform is straight out of the 90's, their support haven't replied to my two tickets that are 2 weeks old, their platform is lagging, it doesn't display live data despite buying it 3 times, nothing is str8forward.