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Interactive Brokers status: trading issues and outage reports

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Full Outage Map

Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

  • 50% Website (50%)
  • 25% Login (25%)
  • 25% Trading platform (25%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

CityProblem TypeReport Time
Amiens Website 2 days ago
Toronto Trading platform 10 days ago
Phoenix Login 18 days ago
Nelson Website 25 days ago
Hyderabad Login 1 month ago
Mesquita Website 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • coversah
    covertsah (@coversah) reported

    I have never had a such a bad experience setting up a new brokage account @IBKR I fund it I choose the light plan but they give them the Pro plan that include commissions. So all my test trades pulled commissions today. I tried to enable trading for leveraged etfs they denied me won't say why, so i get to wait another 30 days to try again. Man if i had any other choice i would just withdraw the money move on but i don't.

  • suleimanov50905
    Said Suleimanov (@suleimanov50905) reported

    @monad @IBKR Monad has so much bullish news, and I don't care about the price. I don't understand why. Mon is falling in price again. What's the problem, dear Monad, why so! Can't you raise the price of Mon

  • Therichardralph
    Richard • Investing & FI (@Therichardralph) reported

    @RoninInvestors @IBKR Yes they support full extended hours trading.

  • AshknKW
    Yousif Ashknani (@AshknKW) reported

    @IBKR No communications about ur boomer app not working during market hours ???

  • KibelBrad
    Brad Kibel (@KibelBrad) reported

    @IBKR Sell the stupid ****

  • D3GSolutions
    Brandon (@D3GSolutions) reported

    @IBKR No I'm moving to another brokerage. It's 2026 I'm not submitting web tickets when I'm trading $100k positions. You guys can pick up a phone like every other normal brokerage. Take some tips from Schwab and you guys need better customer service, app UX and really everything.

  • alamsl
    MarketMusing (@alamsl) reported

    @IBKR impossible to get any help when the new passkey doesn’t work. helpline wouldn’t go through unless I submit a ticket online but can’t submit a ticket w/out a passkey. There’s an email submission on the page, submission failed w no explanation. There’s 0 help w lost passkey

  • iamshraey_
    Shraey (@iamshraey_) reported

    @IBKR I did that and out of frustration I have written here as they are asking to use my passport when passport is not in one of the options offered for Australia clearly documented in the ticket and screenshot I submitted. They only offer Australian drivers license and then on submission call id type invalid. The tech team on a call just mentions to try again rather than solving the issue and a musical chair game is going on between support and tech folks.

  • driving_tf
    Driving the Future (@driving_tf) reported

    @IBKR I wont even try to open an account. Too many people I know and respect complain your UI is horrible. Not going to until you guys get inboard and invest in your mobile and desktop UI

  • AnhDaDen811
    invoker🎮 (@AnhDaDen811) reported

    @IBKR But what about those who've had bad experiences with them?

  • joewechyy
    Cate (@joewechyy) reported

    @IBKR @JoseTorresEcon I need help

  • Olde_Pharte
    RobertoenMexico (@Olde_Pharte) reported

    @IBKR R U not even reading what I am saying?? When I call the customer support numbers you direct me to the automated response demands my account number which I cannot access RU simply an automated response as well??

  • TT_stocks_
    The Titan Traders (@TT_stocks_) reported

    @D3GSolutions @IBKR Worst customer service in history I’m not joking. Took them (6) months to reach out to me about my inquiry about a simple rebate on my $371,000 in commissions I spent. At the end of it all they said there is nothing they can do. ******* worthless

  • CCrypto1001
    Jesus (@CCrypto1001) reported

    @ebbe77 @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

  • billYT2025
    MisterX2025 (@billYT2025) reported

    @IBKR In blue states. If you don't have wealth, then you can't fix medical problems with your health.

  • kyingda
    yd (@kyingda) reported

    @IBKR what are you going to do about my account that still has money inside but able to sign in or reset, stupid thing is, I need to sign in to submit a ticket. Phone support not useful, they say unable to find my account. I have screenshots of me transferring money in the account

  • saptarshi_tweet
    Saptarshi Das, CFA (@saptarshi_tweet) reported

    @IBKR @IBKR do you ever solve issues. Your customer service is -100 out of 10. You haven't been able to solve a critical problem for over 20 days now. Ticket #T877121. Are they sleeping on their beds. The issue has been escalated 4-5 times already. DO YOUR JOB!

  • CCrypto1001
    Jesus (@CCrypto1001) reported

    @IBKR It's impossible to contact IBXR support: 1(877)442-2757, it doesn't work. I can only hope that the issue they fabricated to keep my $3464.85 cash will be returned to me someday. U25159972

  • KateWhitta17313
    Kate Whittaker (@KateWhitta17313) reported

    @Therichardralph @IBKR I use Halifax isa Hargreaves’s Lansdowne isa Few trading accounts with different ones Halifax is decent tbh never problem executing trades or selling positions.

  • CCrypto1001
    Jesus (@CCrypto1001) reported

    @Dilpree28887118 @IBKR A lot of distress and frustration. There's absolutely no reason for them to block my access to my accounts. It's unethical. The affected customers. They must be sued, and an ALERT must be issued to customers to avoid the BAD SERVICE and disrespect of this trap called ibkr.

  • Lionessxxxx1969
    @Lionessxxxx (@Lionessxxxx1969) reported

    @IBKR Totally irrelevant **** advert authorised by Google. Muted, blocked, dislikes reported as Spam & Google still put in on my timeline. The advertiser & Google can **** off for spam scamming me

  • large_farva34
    Rod Farva (@large_farva34) reported

    @IBKR You are terrible. I have been trying to get money out of my account for 4 weeeks. I truly hate your company

  • nathan96911
    Nate (@nathan96911) reported

    @IBKR I would not recommend using this brokerage service as they seem to completely ignore any customer service. No human answers their telephone customer service line.

  • D3GSolutions
    Brandon (@D3GSolutions) reported

    On @IBKR buy an options contract nothing wild just a put on a 100 lot of ZS. Contract was trading at .01 for the bid and .27 for the ask. I put the midway .14 literally smack in the middle. Contract instantly fills. For .21 lol like wtf man.

  • ALBACapMgmt
    🅰️LB🅰️ (@ALBACapMgmt) reported

    If a broker, @IBKR in this case, say you can only reduce risk (due to Kospi issues apparently, more likely they have run out of margin), but in actual fact they wont let you trade a product you have a position in at all, are they liable for any ensuing losses ?

  • morphieCNFT
    morphie (@morphieCNFT) reported

    @IBKR It took them 3 weeks to send help good job

  • b_contrary
    Roman Lightman (@b_contrary) reported

    @IBKR Idiot deserves a good beating for being so stupid. Anyone foolish enough to leave a country that everyone else is risking their lives to get into that country gets what they deserve.

  • saptarshi_tweet
    Saptarshi Das, CFA (@saptarshi_tweet) reported

    @IBKR do you ever solve problems. When faced with a question your customer service reps just leave the chat room. Your tech does not work (docusign process, image upload on chat etc.) And your reps have no intention to solve anything.

  • KateWhitta17313
    Kate Whittaker (@KateWhitta17313) reported

    @Therichardralph @IBKR There awful can’t buy anything decent takes ages to sell if you want to sell

  • bitchutesupport
    Alex 🅱📢 (@bitchutesupport) reported

    @IBKR When are you going to fix your downtime? Any compensation for us users?