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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (30%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
Login | |
 Melbourne |
Trading platform | |
| Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR They never called your lousy customer service right?
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JK_Inv
(@inv_jk) reported
@IBKR Wow @IBKR looks like the experience of many users with your platform is bad, the customer service is non-existant and you also not allow certain stocks like $LLKKF to be bought, only sold. From my perspective that's not very clever. Keep it up lol!
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Tapan K Talati
(@TalatiTapan) reported
@Ztrader12 @IBKR @TDAmeritrade Ohh no.. damn webull doesnt have that either. I will ask around and see what comes about. Good luck in your search.
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Worst trading platform ever. After countless calls and hours spent on the line I haven't been able to speak to any of your agents. I regret so much having trusted you as a broker.
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Jq
(@danuwsandstuff) reported
@IBKR @Trading212 reckon you are the ones putting a spanner in the works with $LLKKF. Is this correct, and when will this ‘issue’ be resolved please? Everyone is getting screwed and there seems to be no valid reason.
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Jameson Daniels
(@JamesonDaniels) reported
@IBKR Trying to compose a new ticket inquiry but there's no response in the drop down boxes thereby disallowing me from completing and sending a message. Anyone...
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BK557
(@BK5571) reported
@IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me !
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Stuart Williams
(@SJWilliams0) reported
@IBKR Hi @IBKR , I’m another customer experiencing poor service who has spent 2.5 hours on hold to you on the telephone over two days this week, coupled with similar on previous occasions. Your online chat times out too and nobody replies Please look at T149688 and T640900
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Michael Hollywood
(@Michael47685296) reported
@IBKR I’m trying to open an account but it won’t let me past your first page. Was moving here from @RBC due to time delays and IT issues.... seems like same everywhere sadly
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John K. Holmes
(@jkholmes61) reported
@IBKR Lent shares, isn't that how this whole GMX thing went down? Lend them to short them? I'm fairly certain that's the only reason to lend them. Get stufft.
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Terrible Trader
(@T3rribl3_Trad3r) reported
@IBKR Interactive Brokers just crashed for 2-4 minutes depending on ticker. Market was moving, but the data and charts stopped updating I was trading $HX at the time (17:02 to 17:04). Was at $3.72 then the data went down and there was a 2 min selloff. Out at $3.35 🤬
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Mickey Afterwit
(@MickeyAfterwit) reported
@IBKR what’s wrong with your account management system?? It’s been impossible to login into. How come your trading software is so good and your account management is so outright awful.
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Miki Topalano
(@MikiTopalano) reported
@IBKR Please make it possible to deposit into a local bank for users in Europe. Before I was able to deposit money into a Czech Bank and now I have to make international transfers to Germany. This is a big issue, please look into it. Thanks
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🤝
(@maxpipington) reported
@IBKR can’t login. Just times out
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N.Kadola
(@N_Kadola) reported
@IBKR $IBKR Why is your customer service so horrible Why does Thomas Peterffy tolerate the behavior of well over 50% of the "customer service representatives" you get on the phone at #InteractiveBrokers... Oh, and BTW....You have to sit on hold for 2 hours to get ANYONE #WTF
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Hemant Noval
(@hemantnoval) reported
@IBKR : For such a big trading platform, the customer service of Interactive Brokers is well as good as non-existent.
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Jack Haddad
(@JackHad93405953) reported
@LunarAces @IBKR All banks are the same i am with RBC and BMO wait time is longer than ever even my account is not self directed i have to wait i know in CIBC investors edge is self directed u call when u have a tech issue! it is stress becareful not to have a heart attack because u r angry!relax
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stocks
(@maui1230) reported
@IBKR I have never encountered such a bad customer service system. I’ve been trying for hours on hold on the phone, for the past few days just to get a hold of a human to answer my question about internally transferring funds
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR Instead of posting BS why don't you take care of your customer service. I have been on hold for over 2 hours... And now I cannot trade because you cannot process a document uploaded weeks ago
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Jaron
(@Comradephate) reported
lmao I've been trying to get in touch with @IBKR support for a week now, because I still haven't received the funds from an account I closed almost a month ago. Their support just closes the chat without helping, and their website is broken so it's not possible to open a ticket.
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anon_trader
(@anontrader11) reported
@IBKR are we having issues with options? I can’t trade today them (as if markets were closed), can’t even close my positions. (Based in Europe) thanks!
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Daniel Hahn 🇺🇸
(@Daniel_K_Hahn) reported
@IBKR Worst customer service ever. I waited on hold for 90 minutes. When the hold music stopped and the phone finally rang, they hung up on me. HORRIBLE.
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iliyan
(@iliyan05471955) reported
@IBKR Good evening, i have a problem with my application and i have no responce for more than 10 hours. I have funded my account and the only thing that holds my accoung back is Ressidental Address proof which is Recieved and being in processed.
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR The word “Pro” doesn’t really fit your actual service though.
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Andrew William
(@AndrewW92849076) reported
@IBKR been trying to get ahold of customer service in regards to transferring a warrant and drs certificate from a tsx trust and an issuer that’s not directly on your list in self serve menu. Could I please get some assistance?
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Mārtiņš Lūsis
(@MartinsLusis) reported
@XS_HeadHunting @FeroxAdvisors @IBKR Thanks, left a review myself. And saw that there are many more users having the same issues.
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MagnifiqueFle
(@phelcy) reported
@IBKR how come i cant trade with my account?? Your online ticket form page is not working. your phone lines are not being answerred. I just lost on an opportunity i need help!!!
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR I have been on hold for over 2 hours and in the meantime you removed my trading permissions because you haven't validated documents I submitted several weeks ago. Worst customer service in hidtory
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BK557
(@BK5571) reported
@IBKR @IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me ! U5433535
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Aurélie
(@DesjAurelie) reported
@IBKR hello! Can't access my account due to mobile phone change. 3 times I spend 40 min on the phone trying to get hold an agent. Can you help me please??