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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen M.
(@stemc93) reported
@VaishAbhinav18 @IBKR Similar issues for me. No access at all
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Muhammad Aldumaiji
(@mamd1985) reported
@IBKR I’m not receiving the security code via the SMS or call to login for few days now , what’s going on?
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James Sun
(@LSKMSun) reported
@IBKR down yet again!!??? WTF?!
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fahad
(@fahad4help1) reported
@IBKR Hi, I have an issue related to not receiving the security code when I try log in into my account
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Ben
(@nitti510) reported
@IBKR your website is absolutely ******* terrible. Buggy at best, not allowing fund withdraws, more like theft isnt it?
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Umar Saleem
(@umarsaleem70) reported
@IBKR had a system outage on Dec 7th whereby customers couldn't log in for a few hours! Have filed a compensation claim for lost profit but they are not even responding to follow ups. Pathetic customer service & great way to destroy a business which is built ONLY on trust!
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Tommy Healy
(@tommyhealyco) reported
@IBKR your service is starting to border on an outrage
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Shagwong Securities LLC
(@ShagwongS) reported
The best was this kid in Hong Kong for $IBKR tonight when I asked him if there was something bad going on inside @IBKR ... he giggled at me . I told him I had worked at firms that blew up and taking phones off hook so nobody could get thru was precisely what happened
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ريان الحربي
(@1407rayan) reported
@IBKR Hello there, I have an issue with my account.I don’t receive the SMS to login to my account. Could you please solve this problem ASAP. Many thanks
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Shagwong Securities LLC
(@ShagwongS) reported
@jenkins_roscoe @IBKR I mean I can get a human on phone if my $99 coffee machine breaks to get help / replacement in minutes . These morons at @IBKR think it’s acceptable to tell a pretty large client it’s normal to wait 2.5 hours on hold and never get thru ? They have serious problems
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Umar Saleem
(@umarsaleem70) reported
@IBKR had system outage on Dec 7th for a few hrs. Have provided all evidence of not being able to log in and modify some trades, resulting in loss of profit. Still waiting for a response despite several follow ups. This business is built on trust which they are losing very fast!
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llvm
(@maximlock) reported
back to #TOS from @IBKR after 5 years, it's a relief, IBKR is still better with cross-asset BP relief and filling arbitrary cross-instrument spreads though, but not being scared for a FUT OPT pos getting liquidated overnight at terrible marks is worth it, and god IBKR GUI suxx!
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🌈𝔥𝔞3 ✌️
(@beetro0t) reported
from
Aylesbury Vale, England
@IBKR can I get help please? Account funded but can't trade and help chat doesn't work.
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wqwdwqdqewqdqwqweedqwdwqdx
(@anonchique) reported
@IBKR well, thanks, but I dont need the assistance, I'd prefer working sms service
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bibimbytes
(@uint128_t) reported
@IBKR I just signed up for your service and it's not great. The 2FA never works, I always have to do a challenge through the app. And your java app doesn't allow pasting passwords so I can't use the one from my password manager. Are you encourage weak, easy to remember passwords?
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Shagwong Securities LLC
(@ShagwongS) reported
@jenkins_roscoe I used to have coverage at $IBKR ... he left and his replacement never called . I will have replacement name tomorrow or my accounts are leaving $IBKR . Their client service has gone from silly bad to dangerously bad . I’ll pay higher commish vs put up with @IBKR **** service
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Shagwong Securities LLC
(@ShagwongS) reported
hours and hours and hours on hold at $IBKR ..... @IBKR is Peterffy aware of how shitty service has degraded to at his company ?
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Stephen M.
(@stemc93) reported
@TraderMike Still having trouble also. I was told by someone else having issues, that if you set the trade to after hours that was a workaround, but didn’t work for me either. Still no access. Surprised at @IBKR given their size that this is a problem
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Pretending To Like U
(@jenkins_roscoe) reported
@ShagwongS @IBKR yup, I don't get how they don't fix it. So many complaints out in the open. That said, I hear guys bitching about tdameritrade and schwab as well.
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Edaqa 😊 Mortoray
(@edaqa) reported
@IBKR I've never managed to get your Chat support to work. It always stalls or fails with some error. The website sometimes kicks me out at as well. It's frustrating to try and get support.
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Abhinav Vaishnav
(@VaishAbhinav18) reported
@IBKR not able to trade $OPEN today. any issues after ticker change ?
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Hey Now
(@pleasantville73) reported
@YahwehOrBust @ShagwongS @IBKR for what it’s worth i think #TD does a good job. Sure, some of the usual BS, but I’ve never been on hold for 10 minutes in 10 years. I’ve never had an issue with a wire. Also, i like the #TOS system (Think or Swim). Not sure what happens when #Schwab takes over.
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Hurwi7
(@hurwhiskey) reported
@IBKR from my experience with your customer support I dont know how!
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A1MILL3R
(@ALMILL3R) reported
@IBKR too bad the app/customer service is garbage! @IBKR
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JC
(@JokeeCee) reported
@IBKR I can not access account management, and can't access any support , please guys I need help !
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Hurwi7
(@hurwhiskey) reported
@IBKR your customer support really not good!
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justin
(@justin28780257) reported
@IBKR Fix your garbage technology, Thomas! If only your investors knew the truth about customer experience $IBKR would be a penny stock. I doubt you even know how to use Twitter, though. #interactivebrokers #IBKR
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Mahdi Al-Nasser
(@Mahdi_AlNasser) reported
@LSKMSun @ArabianPeninsu @IBKR There is another solution, open IBKR by mobile app then in left corner you'll see service click there then you'll see two-factor. Click that then creates a new PIN number once you finish it that mean you are creating for finger printing.Then pick Tread. Now you can login
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Shagwong Securities LLC
(@ShagwongS) reported
at this point , i think its time for somebody from SEC to head over to $IBKR @IBKR headquarters and make sure somebody is still there .............. just sat on hold from 3pm to 5:28 with a rather pressing problem and gave up no way to email them and the help chat is down
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Shenanigans
(@ixshenanigan) reported
@IBKR @Ibrahim14487193 I’m having exactly the same issue for a few days now as Ibrahim addressed. Please DM to solve the issue ASAP. Thanks.