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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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BOBBMASTER
(@BOBBMASTER1) reported
@IBKR Garbage service
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Arthur Shelby
(@ArthurS30173927) reported
@IBKR You guys want to have any live support? Non contactable for weeks. Sort this **** out!
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Bi Nguyen
(@Anhbioi) reported
@IBKR Cannot trade or see live options data on my account since this morning. Cannot reach live agent on chat or phone. Help?
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Anil Kumar
(@hardtobeethical) reported
@JonahLupton @IBKR IBKR has the worst customer service
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OM
(@OM59c) reported
@CNBCClosingBell @IBKR The rules are going to change and running a stock price down is not the market deciding the value. Just like Piggy Wiggly getting pushed down causing it to go belly up. A company miss quoting data shouldn't be allowed to keep trading.
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Eoin
(@eoinmullally) reported
@IBKR Can you please respond to ticket # T477616 waiting over a month for a response and have been trying to get in contact for 3 months. No customer Service
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Arman Ali
(@ArmanAliAli786) reported
@onlyequities @IBKR Their call centre is very worst, I have also experienced once. Send email to them
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Vineet Panikar
(@PanikarVineet) reported
@IBKR what's up with login today? Can't get SMS or call going to get logon ID
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Jonathan
(@investorswain) reported
@MitchAJD @Trading212 Apparently... it’s down to @IBKR. But to be honest, I’m over it now. I’ve tried to make contact with all sorts including SEC and FCA- no response. Shambolic incompetence. Once the stock market becomes better regulated this **** shouldn’t happen as much.
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JJED88
(@jjed88) reported
@CNBCClosingBell @IBKR He who sell what isn't his's Buy it back or goes to prison's That what us retail home gamers live by. Who ******** let's the Robinhoods, citadels and other hf's stop order flow at their desire? Fu sec.
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Jonah Lupton
(@JonahLupton) reported
@TXprotrader @IBKR Then they need to hire more people. It’s not fair to existing customers to have problems and not be able to get answers.
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Deepraj Das
(@DeeprajDas) reported
@lynxbeleggen and @IBKR @TychoSchaaf and Milan Galik, you are irresponsible by disabling trading accounts when you have not been doing your homework in time. Customer support unable to act. Supervisors not accessible. Unacceptable. Losses by bad service. #badservice #brokers
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Armin Brack
(@armin_brack) reported
@IBKR No thanks for your (missing) service. Shame on you!
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Guy Poxon
(@GuyPoxon) reported
@IBKR Hi - my partner and I are trying to get in touch with you through your phone helpline as one of us has been locked out of webtrader. We've been waiting on the phone for 1 hour 30 minutes with no answer! Can you help please?
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@UAE
(@UAE) reported
@IBKR Old news.. maybe you just wake up ! We need customer service so we can trade, we don't want to see this ugly face !!
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Out Lander
(@OutLand52060308) reported
@IBKR May you honor the users that pays your company and fix or even just replay them?
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Paul Petershagen
(@PaulPetershagen) reported
@IBKR The historical data farm is broken since 2 hours, the IB Current System Status doesn't flag anything res. Can you please give us an update on this?
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franconian-man
(@FranconianM) reported
@IBKR @IBKR is it normal to wait 14 days or more to get an answer to a ticket? Sent one on 2021/02/01 because one of my stocks got a restriction and I am not able to sell this one any more because of wrong affiliate issues. No answer yet. Stock is going down. Loosing money.
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stocks
(@maui1230) reported
@IBKR has the WORST customer service I’ve ever seen. Haven’t been able to get ahold of a representative for over a week calling every single day
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Alex Ray
(@Alexray828) reported
@JonahLupton @IBKR Phone service don't exist. I only could reach them through text messages, it takes at least 3 days to get a response!
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TQ7
(@TraderQ7) reported
@IBKR hello, I am having issues with withdrawing my funds - can you help ?
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Jonah Lupton
(@JonahLupton) reported
@IBKR your customer service blows, I’ve spent the past three hours trying to speak with someone about a wire transfer and I can’t get anyone on the damn phone, this is inexcusable, get this **** figured out.
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Grogu
(@_GalacticChild) reported
@JonahLupton @JamesColligan11 @IBKR what do you think about the $OZON dip ? 6-7% down today seems nice dip to buy
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thorthor
(@hokitihok) reported
@IBKR Is there a phone number to call from Spain to ask some questions about Trader Workstation? I have tried with some numbers that appear on the website but i always find errors un the phonecall(no ringtone...). Thanks for your attention
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franconian-man
(@FranconianM) reported
@IBKR is it normal to wait 14 days or more to get an answer to a ticket? Sent one on 2021/02/01 because one of my stocks got a restriction and I am not able to sell this one any more because of wrong affiliate issues. No answer yet. Stock is going down. Loosing money.
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Kioko Jnr 🇰🇪
(@Kioko_GM) reported
@IBKR am having trouble funding my account kindly assist.
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JFS
(@jerstac) reported
Try to switch to Interactive brokers @IBKR is the worst decision, I made a deposit, but I cannot operate financial markets because they have been verifying my address for 20 days 😡
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Munish
(@munishhere) reported
@IBKR I am unable to reach out to Singapore customer care. Have tried several time and I go on hold for 30-40 min. Appreciate if there is a way to get call back.
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BK557
(@BK5571) reported
@IBKR @USCPSC @WhichUK User ID: U5433535 PLS HELP !
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Uncovering Value
(@stockthoughts81) reported
The customer service at @IBKR is unbelievably bad