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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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investorog
(@investorog10) reported
@IBKR my client portal is so slow I can’t even load the support page. The whole portal crashes around US market open every day.
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Gekko The Great
(@Gekko_TheGreat) reported
@IBKR is not working, one more time....
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Irving Soh
(@IrvingSoh) reported
@IBKR i have waited 52mins to speak to someone. what is wrong with ur customer svc hotline?
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It’s Weirdo
(@DeAngeloDeShon) reported
@IBKR playing with my cash account with my options trading come on now I like y’all but wtf I shouldn’t be getting margin messages and orders rejected on a cash account
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Traderhank
(@Traderhankhill) reported
You might be wondering why I chose the Feb options to scalp on $TSLA into close and not next weeks. It's a simple matter of being on my cell phone and @IBKR not loading the damn option chain. So I had to buy something I previously held today 🥲
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Sadik Sidhu
(@sadiksidhu3) reported
@IBKR I’m planning on switching from @Questrade, @IBKR help me get any data for $AMRHW and my money is yours.
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Barbara Geels-Dingle
(@BarbaraGDingle) reported
@IBKR how do you get support? I have been on hold for 45 minutes and the chat doesn’t work either. I’m a Folio customer trying to login and it’s not working
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Jason
(@mobinaut) reported
@IBKR why so shitty Support? online chat...waiting for hours...no response. Phone support....35mins and counting!!! Web client ... inconsistent value display...some times showing and some other times not showing them all!!! WTF!!!!
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TD91ON
(@TD91ON) reported
@IBKR Waiting for 30 minutes on the line. Is this what you call customer service?
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PK
(@Malicestone) reported
@IBKR No, not at all. There are two support tickets, the first one from Dec 22 2020. No answer until now.
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Jonathan Koskas
(@jonkoskas) reported
@IBKR So... are you eventually going to fix your portal ..? #404error #canttradeshit #ibkr
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NedsTrades
(@Ned892) reported
@MarBradRam @Hugh_Henne I just want to say @IBKR is one of the worst platforms I have ever used. I put tester money in and it has been stuck in the account unable to withdraw or trade. Have contacted several times and not one reply. Absolute **** show.
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Irving Soh
(@IrvingSoh) reported
@IBKR's customer hotline is trash. Guy picked up the phone, immediately disconnected - after I waited for 1 hr to get to actually talk to someone. Great brokerage rates and commission. Disgusting call center.
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Fennec Investor
(@fennec_way) reported
@ripster47 @TradeZer0 Never had an issue with SPACs ticker changes with @IBKR
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NedsTrades
(@Ned892) reported
@mazzahrani @IBKR It is the worst trading platform available
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Adithya
(@AdithyaR_89) reported
Is it just me or do you guys also think @IBKR has the worst customer service possible? @BearBullTraders
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AJ Prasad
(@AJ_Prasad8) reported
@IBKR Support has been non-responsive....I am unable to short fractional shares...says "Unknown Error"...Phone, chat, and ticket support is unresponsive...
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bauchladen.net
(@costumes4dance) reported
@IBKR How does someone get help with account setup? it looks like only bots working here.
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Jason
(@mobinaut) reported
@IBKR ...not sure what's wrong with the web client...but P&L or Unrealized etc do not load properly! sometimes at all. Other users also face the same issue. It's getting ANNOYED.....every reload or "sorting" the columns the values keep changing
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Juan Alonso
(@JuanAlonsoHz) reported
@alluvialcapital I'm sadly relieved to know that I'm not the only one with 3w+ old support tickets... I find it very surprising that I get better support from other companies for issues related to $10 purchases than from @IBKR.
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Edaqa 😊 Mortoray
(@edaqa) reported
@IBKR Please kick somebody to read support requests. Mine are going unanswered.
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brent lindberg
(@BrentLindberg) reported
@IBKR Message for Thomas P. You were perplexed on CNBC why you don't have more clients. I tried years ago to set up an account and it was way to difficult to sign in and use your platform. When I called with questions your overseas support was abysmal. I guarantee that's the reason.
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Dudley Foster
(@dudleyfoster) reported
@IBKR Why does it seem impossible to contact your support through mobile? Both live chat and direct message unavailable
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Investor Magoo
(@InvestorMagoo) reported
@IBKR outrageous that we can't get hold of customer service! 2 days unable to trade...and my issue not close to being solved. Unacceptable.
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Investor Magoo
(@InvestorMagoo) reported
@IBKR you guys need to fix your customer service! I can't get hold of you. Two days without being able to trade. Unacceptable!
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suneil pal
(@SunnydPal) reported
@IBKR You are offering funds with no disclosure of fees. I called your help desk and they couldn't tell me. I find this incredible. Anything to say?
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DrNo
(@Dr_Noooooo) reported
@IBKR @IBKR Premier trading technology?! You cannot even login from 2:25 to 3pm most days.
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soniamehta
(@soniamehtaus) reported
@IBKR One of the WORST brokerage companies on the planet. Their Customer Service is the WORST in the world, bar none!
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O To Ke-san
(@otokesan) reported
Interactive Brokers @IBKR liquidated my entire non-leveraged position because there was no petty cash on the account to cover a tiny maintenance fee. Thank you guys. I will be deleting my account very shortly. Unbelievable.
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ابو عبدالله
(@SMBA1980) reported
@IBKR Gents, I appreciate your help to get my account activated and approved, my account still pending for approval. The application of account has been submitted back on 13 Dec 20. Thank you in advance .