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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Mazbluff
(@w_w_mazzy_do) reported
@IBKR I haven’t been able to log into my account for hours. Mobile authentication is down. No trading for me today - wtf.
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Brian Walton
(@Brian_Walton1) reported
I’m happy to take my business elsewhere. Does anyone have suggestions for a broker with reliable custy service/tech stack(not that @IBKR’s is) & @ least minimally functional business/trade support. All 👂s at this point.
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Matt
(@paytz82) reported
@IBKR honestly guys you need to fix this.
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Cuz003
(@CarloCuzzy) reported
@IBKR why are there connection issues in your app - not enough servers ? Time to change brokers ?
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Wheelie Bin Capital LLC
(@iknownoothing) reported
@IBKR #ibkr has to be the worst platform ever built how are u still in business. Buggy all morning cost me $$$
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Godzilla’sBrain
(@InsaneMedicChef) reported
@microbikinis3 @IBKR Let’s break that down, where in the law is crypto illegal? Take the top 20 by market cap and point out who has the ulterior motive. Your last statement is just objectively false. I also fail to see any facts you pointed out. I think you should educate yourself.
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MacGrubes
(@stonking2021) reported
@R_DaneelSeldon @IBKR Twr desktop would not load after 10 minutes managed to connect on mobile but incredibly slow with frequent blank screens and non responsive loads. Using webull for market data and queing limit orders in ibkr. Ridiculous.
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Colette
(@Aisneach) reported
@Brian_Walton1 @IBKR Awful service.
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Datawhisky
(@datawhisky) reported
@IBKR your server performance is very slow today. I can’t seem to load anything on the app or desktop.
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avery💝s ʦpɞʚkʏ data📝charts📈& finance💹✊🌹👻
(@averygrrl) reported
FIX YOUR DAMN LOGIN @IBKR ANSWER YOUR PHONE DO SOMETHING Nobody can log in using your SMS/Voice authentication. Nobody can enter any trades. I can't even get through to a trade desk; I should get my orders placed for free. On hold since 4:30am. **DO NOT USE IBKR TO TRADE**
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h0tchicksonly
(@fadeithardz) reported
$PHUN almost 1 million shares available to short on @IBKR and “security not available to short” on @Questrade ? **** you.
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The Duck
(@he_the_north) reported
@averygrrl @IBKR I was having the same issues but noticed today that if I removed any instance of the same contract on the watchlist with both the front month all the issues with quoting and not having any bid / ask spreads resolved immediately. I don't know if this is a fluke
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Matt
(@paytz82) reported
@IBKR why do I continually get the error message. “Error communicating with the server” during peak market times? Starting to get frustrated here. Won’t load buy/sell pages it even instrument details.
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avery💝s ʦpɞʚkʏ data📝charts📈& finance💹✊🌹👻
(@averygrrl) reported
Ok, @IBKR fixed my login issue by activating IBKey, which somehow was not possible to activate because I'd had it activate before, and then de-activated it somehow. They said it's a problem with AT&T but I think the problem is they're using e-mail SMS. Other notifications work!
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NicolaCairnX
(@NicolaCairnX) reported
@IBKR If only I could work out how to make a trade. Your platform is so unintuitive and ditto the support, that I'm considering withdrawing my cash.
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pc4
(@pc4tw) reported
@XRPLion1 @IBKR Trying to understand your thoughts. I looked at the Disclosures. Are you referring to the "the minimum is subject to a cap of 1% of trade value"? The way I read that, it was trying to keep the fees down to $1.75 per trade minimum? Thanks.
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The Duck
(@he_the_north) reported
@averygrrl @IBKR Did you get a solution to your delayed / frozen quoting issue on MES/MNQ? I have found that If I have both the front month and continuous contract (i.e. both December contracts) on a watchlist, I have problems. Once I deleted one, it seemed to resolve.
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Mazbluff
(@w_w_mazzy_do) reported
@averygrrl @IBKR How did you get through? I can’t get a response on chat. Been on hold on the phone, twitter DMs are unanswered. I love IBKR, but the lack of communication about this critical problem isn’t okay. High volume to support? At least reach out and let users know you’re working on it.
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Madhu Rajput (मधु राजपूत)
(@madhuonline) reported
@IBKR Australia down since last 2 days. Pathetic #broker why we don’t have @TDAmeritrade in Australia?
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avery💝s ʦpɞʚkʏ data📝charts📈& finance💹✊🌹👻
(@averygrrl) reported
@IBKR Warning: @IBKR's login functionality has been failing for 5 hours and their hold times are excessive, nobody can login and trade.
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Wazoo_Wrangler
(@WazooWrangler) reported
@IBKR fix your ****, been down over an hour now.
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Oblako
(@oblako1234) reported
@Brian_Walton1 @IBKR That's awful service! Should switch to another more reliable broker!
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joneski
(@midnightc66) reported
@IBKR Put some effort into your support, you’d think you would take that part of your business seriously. It’s a joke
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R. Daneel Seldon
(@R_DaneelSeldon) reported
@IBKR can you fix your damn platform? Down money because literally no way to close position as NOTHING IS WORKING. Desktop and mobile is completely down.
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J_Trades
(@JBTradez) reported
@IBKR 5 days and still no response what customer service is this? #ibkr
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Chezza Quotes
(@ChezzaQuotes) reported
@IBKR It is better to trade with an experienced and reputable Bitfinex. There are attractive conditions such as cyber protection, analytical data, support and so on.
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steve solomons
(@stevesolomons) reported
@IBKR I aint touching this one with a broken footy frank
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Wazoo_Wrangler
(@WazooWrangler) reported
@IBKR Fix your ****, cannot login.
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Microbigs
(@microbigs) reported
@IBKR Too bad you don't answer dms :(
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Mazbluff
(@w_w_mazzy_do) reported
@stonking2021 @IBKR To be clear, this is after being told support couldn’t do anything. After I said I wasn’t going to call back later only to be put on hold for 30-45 minutes, they magically realized that they could authenticate me via personal questions. Before we finished that, I found the issue