Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Website (44%)
• Login (33%)
• Trading platform (22%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Hackney	Login	3 days ago
Amiens	Website	5 days ago
Toronto	Trading platform	12 days ago
Phoenix	Login	20 days ago
Nelson	Website	28 days ago
Hyderabad	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Huilinnnnn (@jude1law) reported 50 seconds ago

  @IBKR plz fix your connection problem, the app crashed during trading time is ridiculous and unacceptable

• 
  Rod Farva (@large_farva34) reported 5 minutes ago

  @IBKR You are terrible. I have been trying to get money out of my account for 4 weeeks. I truly hate your company

• 
  Martin BC (@MARTINPARK111) reported 8 minutes ago

  @IBKR Exactly. A clever model inside a broken process is still a broken process.

• 
  Wanda Case (@WandaCase9l) reported 10 minutes ago

  @IBKR A platform upgrade is only meaningful if order routing, outage history, and total trading costs improve alongside the interface.

• 
  Rod Farva (@large_farva34) reported 10 minutes ago

  @IBKR Absolutely worst customer service experience of any company I have ever worked with by far. I hate you guys.

• 
  RobertoenMexico (@Olde_Pharte) reported 10 minutes ago

  @IBKR Thanks but this doesn't and won't work. I don't have my account info so when I call, it rejects me. Why is there no way to fix this I have money in my account but I can't access it

• 
  joe (@Yogithebearish) reported 11 minutes ago

  @IBKR @JoseTorresEcon Your software is such a pos. It is not sending the notification to my phone for me to login. I cannot access my account. I tried logging in with the QR code and it shows page not found. I need access to my account. You are just the software in the market. Total garbage

• 
  Mini Trades (@theminitrades) reported 14 minutes ago

  @IBKR can you please fix your systems? Gosh it's market open and not being able to login to manage our trades is costing us.

• 
  Nate (@nathan96911) reported 16 minutes ago

  @IBKR I have not been able to contact a living person at customer support all week. Your phone system tells you to go to the website. No customer support.

• 
  Fyke Peony (@FykePeony) reported 19 minutes ago

  @IBKR Hey IBKR, you have changed the log in system to authentification based on SMS code. There are multiple ways to log in but EVERY ONE requires SMS. To get log in help also, you need SMS. What if the SMS number in your system is wrong AS IN MY CASE? I can't change it bc 1/2

• 
  J.J. Jejeebhoy (@jjeebhoy) reported 20 minutes ago

  Obscene for @IBKR to go down in the middle of a trading day

• 
  King (@SteveGetSold) reported 21 minutes ago

  @bz1sioniste @IBKR Having same the same issue

• 
  Miguel H (@miguel_hincapie) reported 25 minutes ago

  @IBKR IBKR desktop Mac version is not loading the charts from last release you did, can you fix it?

• 
  Yousif Ashknani (@AshknKW) reported 26 minutes ago

  @IBKR No communications about ur boomer app not working during market hours ???

• 
  Shraey (@iamshraey_) reported 27 minutes ago

  @IBKR trying to open an account, but the only ID option shown for an Australian resident is driver’s licence, and submission always fails with invalid ID type. Support keeps telling me to upload a passport which isn’t even an available option or try again as it might be tech glitch. Is this a serious platform with tech or support team or just GPT-4 era vibe coded?

• 
  z1xus (@z1xus) reported 27 minutes ago

  @IBKR during the registration you can pick a password that is longer than 40 characters. that breaks the login in the mobile app (probably truncated client-side) until you change your password to one that is less than 40 characters. please forward to your portal engineering team or whoever that can investigate

• 
  andrew brett (@AndyJB4676) reported 36 minutes ago

  @Therichardralph @IBKR I’ve tried three times to create an account and log in with IBKR and have only ever got an ‘unknown error’. Not had that problem with T212 or other apps

• 
  Atman (@Hermes10wisdom) reported 38 minutes ago

  @IBKR The worst platform I’ve ever used, customer service is terrible, you’re a bunch of thief’s charging me £75 for fail transaction and you’re nit even getting back to me. Warning do nit use this company they are the worst kind to deail with…

• 
  David Silva Smith (@DavidSilvaSmith) reported 40 minutes ago

  @VinniePetre @IBKR wow! lost a customer because they wouldn't respond!

• 
  Jesus (@CCrypto1001) reported 42 minutes ago

  @kyingda @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

• 
  Sush$ (@Sush1942) reported 42 minutes ago

  @IBKR iBKR is down at crucial moments @Nasdaq

• 
  Speculator (@PNW_Swingtrader) reported 44 minutes ago

  @NickSchmidt Hey Nick. I've had a good experience with @IBKR . It doesn't seem to crash during extreme volatility like @CharlesSchwab does.

• 
  PhenixInvesting (@PhenixInvesting) reported 45 minutes ago

  @ross_w__ @IBKR I’m stuck on that **** show !! Currently down 500k and counting **** I wish I thought about using Kosdaq as an hedge to flatten out when they failed to take my orders yesterday night

• 
  Atman (@Hermes10wisdom) reported 46 minutes ago

  @IBKR you customer service is useless, not once did they mention how failed transfer attempts cost £££ each time. your website ui is awful. Attempted transfer failed twice now and you have taken all most of my £100 is fees… you need to make it clear for new users.

• 
  habibi (@habibi_zzyy) reported 47 minutes ago

  @ekapob @IBKR yes。down

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 50 minutes ago

  If a broker, @IBKR in this case, say you can only reduce risk (due to Kospi issues apparently, more likely they have run out of margin), but in actual fact they wont let you trade a product you have a position in at all, are they liable for any ensuing losses ?

• 
  @Lionessxxxx (@Lionessxxxx1969) reported 52 minutes ago

  @IBKR Another load of bollox posted by google that has **** all to do with my UK timeline or interests. GOOGLE HAS REMOVED MY FACILITY TO REPORT SPAM/SCAM ADS BUT STILL BOMBARDS MY ACCOUNT & TIMELINE WITH **** ADS LIKE THIS. GOOGLE ARE THE BIGGEST SCAMMERS

• 
  Saptarshi Das, CFA (@saptarshi_tweet) reported 55 minutes ago

  @IBKR do you ever solve problems. When faced with a question your customer service reps just leave the chat room. Your tech does not work (docusign process, image upload on chat etc.) And your reps have no intention to solve anything.

• 
  Jiri Vatka (@NSonic101) reported 58 minutes ago

  @IBKR where s your human support or at least support e-mail address in the app or web????????!!

• 
  MilkyWay (@Olua_AO) reported 59 minutes ago

  @D3GSolutions @IBKR I hate their UX, terrible for trades