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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Michel Dubreuil
(@Michel_Dubreuil) reported
@IBKR Your support in unreachable for weeks and my account is blocked, it's not acceptable, how can reach you guys? Thanks for answering
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@UAE
(@UAE) reported
@XS_HeadHunting @IBKR So you have time to remove negative reviews but you don't for customer service !! Your the worse broker in the world ..
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The Poor Swiss
(@thepoorswiss) reported
@un_seul_pas @IBKR If the regulation applies to them, I do not think they will have a choice. And I would rather use a broker that follow regulations. The fact that the regulations is absolutely stupid is not IB's doing. But we'll see!
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david owens
(@davidowens88) reported
@IBKR so now I am very unhappy. I am left waiting for 50 mins for live chat, no countdown or queue. I then try to follow the faq, and your suggestion is not working... keeps telling me to do what I have just done. Now I try a message, the must select drop down boxes not working
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Feardes
(@feardesCZ) reported
@IBKR Can you pls explain how European customer can buy US-listed ETFs?
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un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR But they can choose to comply with this stupid regulation (I guess this is a cost and with low investor base from Europe most US brokers doesnt want to bother). Maybe you should push them, using your blogging powers, who knows, maybe they will listen/ :)
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Macro Strat
(@BigMacroMeal) reported
@stockthoughts81 @IBKR Beyond bad... I've got 3 week old unanswered queries. Looking for alternatives now.
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no pullbacks
(@no_pullbacks) reported
Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear after all. Will close it out at the right price if I get it before 5pm.
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no pullbacks
(@no_pullbacks) reported
Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.
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gary singh1_13
(@singh1_13) reported
@IBKR you guys are sucks, worst experience, how can you allow only 5,00,000 (half million)shares to buy, then pay commission do the same, i needed 6 million shares in OTC market, i opened my account here cause i really needed those comapny's share and that ticker is ceased on TD canada
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franconian-man
(@FranconianM) reported
@IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!
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Catastrophik
(@Starbuccaneers) reported
@plantmath1 @IBKR I use IBKR and I have reported bugs to support but they gave me poor responses. :(
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Andrey Bogomolov
(@AndreyGodsonn) reported
@IBKR Thanks for the help! I have actually no problem trading for example TSX:QETH.UN.
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Bryce
(@nels19831) reported
@IBKR Why aren't my orders even going through right now? Is there a problem or what?
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Maximilian Paul
(@kohlschreiberm) reported
@IBKR We finally need free market data and a nee interface for the mobile app and web platform, this os a joke IB!!! I don’t know what I‘m paying commission for....no customer support, the live market data, an outdated interface that makes everything take twice as long...
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zaidror
(@zaidror) reported
@plantmath1 @pullupjumper89 @IBKR Maybe I’m wrong but doesn’t RObinhood have better margin rates? Seems like good margin rates are associated with terrible customer service.
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Eli
(@KishMeaTuchus) reported
@IBKR I may be wrong but your twitter acct won’t accept DM. Yet another glitch that is an ongoing frustration.. without miss every night 930 my workstation shuts down. It takes 3-5 attempts to finally log back in
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Bryce
(@nels19831) reported
@IBKR @KishMeaTuchus This is ridiculous. For the commissions you charge, you would think that you could hire some customer service reps. I have been waiting in the chat room for over an hour now...
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@UAE
(@UAE) reported
@_771_ @IBKR The worst in the world .. open with someone else .. Good luck
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR please help. My account transferred from Folio and is locked out. No one picking up the phone.
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brisol2012
(@brisol2012) reported
@StockTradeSmart @ArgoBlockchain @IBKR What I am worried about is that bitcoin crossed 54k and we are moving down while all other mining companies ate moving up. When companies start to dilute stock that already have a high float, big investors stay away....and the smaller ones sell. We should easily be $4.75-$5 now
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Rob
(@boomorbust109) reported
@plantmath1 @IBKR they have the worst customer service but a good broker if you can do without
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no pullbacks
(@no_pullbacks) reported
Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.
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flash
(@flash50434265) reported
@IBKR Need help on positions transfer. Not a single reply from inquiry tickets. The chat bot is taking ages to reach. Customer service is awful at its best. Please help me !
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Manuel Jakobi
(@TheJaycoby) reported
@armin_brack @IBKR Heared about individuals who could retain their account with IB UK, thus keeping the generous US protection scheeme. Smaller accounts needed to transfer to mainland brokerage firms. Account size matters I suppose. Contacted customer service about this, no sattisfying answer.
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John Ulvoy
(@JohnuUlvoy) reported
@morganefitz @IBKR same here. I have been on hold for more than 1 hour on both the eu and us number. Their service use to be good. Now it looks like nothing. @IBKR
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david owens
(@davidowens88) reported
@trade_boost @IBKR Had same issues... even the email doesn't work
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR Your account does not accept direct messages. Please let me know. I need to login to my account
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Tony
(@AlphaJunkie) reported
@plantmath1 @zero_coupon @IBKR same with E*Trade. dumpster fire there. Even trying to get customer service over chat it took me 2+ hours last week.
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Boost trader
(@trade_boost) reported
@IBKR You definitely need sorted out your customer support services . No response . When it's best time to contact you ?