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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (32%)
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Trading platform (18%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Rafael Roces
(@scraffycoco3) reported
@IBKR cant get security code # can i get help?
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Rafał Mendoza
(@RealRafito) reported
@IBKR there is some problem with Roblox. It's not possible to place an order yet. It shows an error saying: "New contract"
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Dandi1212
(@dandi1212) reported
@danushman @IBKR Told you a few months ago,they are one of the worst ones imo. I left them long time ago.
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dan
(@danushman) reported
@Tim58580200 @IBKR Wires at IBKR are no problem. ACH however, is. They do not make it clear when transfering funds.
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gauravshekhawat
(@gauravs85278125) reported
@IBKR has the worst customer care service in India. If you don't have an account with them and are considering to have one, I would advise you against it. I am on hold with their customer care for 2 hours now.
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Radhika Singh
(@radhikasingh051) reported
@IBKR Worst experience ever. After being in waiting line for 1 hr. On my 6th call. Collectively would have been in the waiting queue for 2.5 hrs. For a simple login issue. You don’t have a way to login through email
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Christine Rivas Glauerdt
(@crg_london) reported
@IBKR Have been calling Interactive Brokers for two weeks and no answer. I have now closed my account due to terrible service but shows as “pending” and have received no confirmation. Stay away from this company!
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Julian Edwards
(@jheprivate) reported
@IBKR Are you able to direct me to someone at Interactive Brokers , who could help me have some replies to these questions? Regards
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Mate Gulyas
(@gulyasm) reported
@IBKR @barronsonline This is an absolute joke. #1?! No customer support at all, web portal is a horrible experience with broken features and false information. Expect hours-long wait on the phone, weeks-long wait on messages.
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Julian Edwards
(@jheprivate) reported
@IBKR Are you able to direct me to someone at FXCM, who could help me have some replies to these questions? Regards
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CaffeineRules3
(@Caffeine_Rules3) reported
@KingEvie @IBKR Yeah...they crashed on Friday before the close, now still having problems?
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Michelle Sands
(@mrsands415) reported
@IBKR terrible experience. Please provide customer service number. I need to close my account and I’ve never received my account info/welcome email (part of why I’m closing account).
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Paulo Santos
(@ThinkFinance999) reported
@IBKR I'm already trying to handle it through tickets. Half of the problem has been solved.
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The Boston View
(@TheBostonView) reported
@great_martis This is a very nicely designed display of index quotes. Can I trouble you to find out who provides it? I wish @IBKR looked this good. (They seem to have regressed in their UI over the past 10 years). TIA.
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Seba De la Peña
(@Seba_DLP) reported
@IBKR @ThinkFinance999 Hey!! I've been trying to reach support for more than a week!! There's no answer at all!! I want to withdraw my funds and it doesn't let me!! Nothing works. What is going??
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BankofVol 💉¹⁰⁰⁰ 🦠¹⁰⁰⁰⁰⁰⁰⁰
(@BankofVol) reported
@RosbelDuran @IBKR Yep, They launched a VWAP algo which was supposed to run until the close and due to the outage the algo stopped running 10 minutes before the close.
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leonardo
(@leonarth) reported
Did any of you ever experience $IBKR @IBKR change your buying power from $100k to $0 overnight on a Saturday? Then when you try to reach them support in English in unavailable and the Chat system is under maintenance. Is this a mistake or I am being liquidated on Monday?
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Princa Karim
(@haiprinca) reported
@NicolasVanhove @IBKR @Wise Hey, Nicolas! I've got the same problem now 😔 The money that I should be receiving this evening hasn't reflected to my account. Mind sharing your side of story through DM?
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Joe Boyce
(@josephboyce) reported
@IBKR @barronsonline Yup, same here! Thank god I never funded the account bc I’ve been locked out since opening with no access to support other than 3 hr phone hold time. Remember when Barron’s was relevant? Good times.
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Dante
(@dantecozier) reported
Hello @IBKR I haven’t been able to log in to my account for days, can you help
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Seba De la Peña
(@Seba_DLP) reported
@IBKR Hey!! I've been trying to reach support for more than a week!! There's no answer at all!! I want to withdraw my funds and it doesn't let me!! Nothing works. What is going on??
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Julian Edwards
(@jheprivate) reported
@IBKR I am a live account holder and despite an email sent to customer service and compliance, I still have had no response to the following questions:
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(@rakayadav88) reported
@IBKR I have lost my login credentials and apparently my account is blocked. I have spend several hours on phone trying to reach out to customer support at different geographical locations for 5 months but with no luck whatsoever. Do you have any simple solution. Please assist
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Izak Janx
(@izak_janx) reported
@IBKR @barronsonline @IBKR I have now tried 5x to fund the account I opened. I stant ACH does not accept log in. Never recd small dep’s into acct to add traditionally. Error occures when trying to email for help.. Now What??? Are you now not taking new clients??
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Evren
(@KingEvie) reported
@Caffeine_Rules3 @IBKR Pricing not working
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Popeye
(@touri56) reported
@IBKR You think I haven't already done that? Been a week, no response, just to get market data sorted!! @WebullGlobal please when are you allowing accounts for EU residents ? Ibkr has no competition in EU, hence this slow service.
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LogicMantra
(@PraneetS) reported
@IBKR unable to login to my account from yesterday, when are the services going to come back up?
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Mate Gulyas
(@gulyasm) reported
Avoid @IBKR. They don't allow me to withdraw your money from the cancelled account! It's a scam. Support does not answer (for days). Oh, and the account application was cancelled because I selected an account type from their own dropdown menu.
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Seba De la Peña
(@Seba_DLP) reported
@IBKR Hey!! I've been trying to withdraw my funds and it doesn't let me!! There's no support! Doesn't answer mails nor calls!! What the hell is going on?????
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(@rakayadav88) reported
@IBKR I have been trying to reach out to you guys to help me unblock my account. Please assist.