Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (70%)
• Trading platform (20%)
• Website (10%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Los Angeles	Website	2 days ago
London	Login	3 days ago
Melbourne	Login	8 days ago
Cape Town	Login	11 days ago
East Orange	Login	27 days ago
Williamsburg	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Someone (@PlatoCosmos) reported 5 minutes ago

  @IBKR I am getting beyond fedup of not being able to login into the mobile app, despite repeated attempts. Whats going on??

• 
  super (@super509219312) reported 6 minutes ago

  @one_foothurdle @IBKR Happened to me too. Multiple orders got canceled. They said it was a technical issue on their end. But it it rather alarming, given that their support is hardly reachable. When situations like this happen, you need support more easily available to deal with it.

• 
  Jason Appel (@JasonAppel10) reported 9 minutes ago

  @IBKR Failure! Broker issue: In the middle of the night, IB (Interactive Brokers) Canceled my entire order book, Including stops that were working overnight on futures positions. I deem this unacceptable for a platform to cancel stop orders and can not remain a customer there with any confidence Does anyone have a good broker/platform recommendation that offers access to everything? Futures, Options, Stocks, in US/Europe/Asian Markets? #LEAVEIBKR

• 
  super (@super509219312) reported 10 minutes ago

  @one_foothurdle @IBKR That’s comforting. Thank you. I was not able to place the trades again when cancellation happened. Support was not reachable. Later I got email saying it was a technical issue on their end.

• 
  Sourav Kolay (@ksrv_k) reported 17 minutes ago

  @IBKR @JoseTorresEcon @IBKR very bad experience! My profile access was restricted without any explanations. Contacted customer support multiple times without any response. Totally unethical practice by IBKR!

• 
  Anssi Alkio (@Anssi_A) reported 18 minutes ago

  @simpelspekulant @IBKR Well, Nordea is the "quality" dividend name. Probably of the top banks companies in the world. Not cheap. UPM is interesting for their "hidden" energy holdings. Anora if you believe booze demand will rebound. Saga Furs for deep value play. Many names paying about 4-5%.

• 
  Arno (@arnoblits) reported 19 minutes ago

  @CharlesSchwab @IBKR Today during the extreme volume spikes, the Java client completely locked up, preventing me from broadcasting closing orders to the exchange via AT. I’d appreciate a full forensic audit comparing my client-side input request timestamps against your server-side receipt logs.

• 
  Ethics (@ethics3606) reported 21 minutes ago

  I have 500 bucks left in my @IBKR account that I can't be arsed to remove, and yet I can't even buy anything with it due to their rediculus minimum buy constraints. Worst ******* tradfi platform on the planet. The UX needs a complete rewrite.

• 
  BlackjackGod (@blackjack_god) reported 21 minutes ago

  @IBKR 24 hour access sounds like edge until you price 3 things: carry, margin calls, and overnight gaps. More table hours only help if your read survives the next open.

• 
  0xW 🍌 (@0xWwwwwwww) reported 22 minutes ago

  @stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR

• 
  Pranesh Ganesh (@gpranesh) reported 22 minutes ago

  @IBKR I have trouble logging in as no SMS is being received. Is there an ongoing outage?

• 
  GardinerIslandCapital (@GardinerIsland) reported 23 minutes ago

  hey .@IBKR $IBKR this is getting annoying who does your prices these days ? Yahoo ? $RITM went ex-*** today ..... its green on day 10 cents while you have it red 15 cents FIX YA ******* SYSTEM ALREADY

• 
  Akhenaton (@holden_commodor) reported 24 minutes ago

  @IBKR serioulsy why do you signicantly changed the customer report settings?

• 
  SpackySpacky (@spactastical) reported 28 minutes ago

  @IBKR One of the least aesthetically designed desktops and least intuitive interfaces every made. So bad it actually takes effort.

• 
  Deepak (@Deepak66259832) reported 29 minutes ago

  @IBKR I have recently opened an account with you. I simply do not receive security code over text or phone call. Therefore, cannot login. Whenever I try calling your support helpline, it always says it is busy and I never get an agent on call. Pathetic service. #ibkr

• 
  speculator (@speculator20221) reported 29 minutes ago

  @HalifaxDC @chessdunk @IBKR Yeah they will have to fix it. Let me know what they say if you don’t mind as to what’s happening.

• 
  Market Mommy (@dontbsalti) reported 35 minutes ago

  @trader2179 @IBKR @whop Or IBKR has to explain why there’s a mathematical error in the post that is now deleted.

• 
  SMH Trading (@MisticTrader) reported 37 minutes ago

  If you're tired of spam calls and you don't want to pay for a streaming music service, just call @IBKR and sit on hold. You can stay connected for a long time before they answer and you won't receive any spam calls. win/win.

• 
  Boy Firdaus (@BoyFirdaus75) reported 38 minutes ago from Banda Aceh, Aceh

  @IBKR @boyfirdaus75, I Support GCV $315,159🇮🇩, but When will this Dream come true?

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 39 minutes ago

  @IBKR Please inbox me for more information in and if you're willing to help me fix this issue you shouldn't (discriminate) due to financial capacity and I don't use the word discriminate lightly.

• 
  アサミー (@krell_sophia) reported 39 minutes ago

  @IBKR damn, mine's stuck at 1.2%... time to switch?

• 
  Investment (@Investm80789211) reported 40 minutes ago

  @IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  Vlatko (@vlatceS) reported 41 minutes ago

  Hey @IBKR any customer support or no such thing in your company?

• 
  nullnoob (@nu11noo8) reported 48 minutes ago

  @unusual_whales closing my @Fidelity account - can’t trust a place that makes stupid i’ll-advised decisions that are clearly disguised to produce indirect layoffs hello @IBKR 👋 I’ll be making an account TODAY

• 
  jacob (@FreeDrThug) reported 49 minutes ago

  @yeaaahzzz @IBKR It’s not terrible at all lol. Which platform do you think best? Or rather list a few that are materially better?

• 
  JT Gert (@the1Gert) reported 53 minutes ago

  @senzu_capital @JosephW31117119 @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

• 
  Binay Jha (Chartered Accountant) (@binaycjha) reported 53 minutes ago

  @JacobMcGrew6 @IBKR Yes. It was a system issues which they are trying to resolve. But you need to call them and they need to reset all the accounts to make it work. After that you need to logout and login again.

• 
  Sabs Goranova (@sgoranova82) reported 56 minutes ago

  Would not recommend @IBKR to anyone at the moment. Locked out of trading account due to a system bug for a week. No one able to give an answer when this is fixed or resolved. No apologies, compensation or updates. Lousy customer care. Who is the regulatory body in the US?

• 
  KaRan ShAh (@karan_h_shah) reported 1 hour ago

  IBKR platform down for the last 10 minutes on both desktop and mobile. Anyone else facing this issue? #IBKR #trading @IBKR

• 
  SOBR (@SOBRBC) reported 1 hour ago

  @IBKR Your desktop software's Linux installer is broken.