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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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EJG
(@EJGSH) reported
@IGOSODAMNHAM @IBKR BAD look @IBKR. this is unacceptable from a broker.
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Roddy Knowles
(@RoddyKnowles) reported
Hey @IBKR I have been waiting for over 3 weeks for you to correct things on my account. You don't respond to tickets submitted. Your live chat connects and a rep never shows up. You don't answer the phone. How does a customer get help? #CX is clearly not a priority.
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Shabbir Javed
(@Shabbirjaved) reported
@IBKR you really need to improve your customer service and response time.
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Dawn
(@__D_a_w_n____) reported
@IBKR we are trying to close our account with you, you told us it would be closed by yesterday (3rd) but it hasn’t been closed and you are adding charges to our account. We’ve tried your support but there isn’t any answer. Can you reply to this tweet please?
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Dawn
(@__D_a_w_n____) reported
@IBKR I’ve been holding on the phone to your customer support and waiting on live chat for an hour now, and still holding.... is anyone there?
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Matt
(@th3bagman) reported
@IGOSODAMNHAM @IBKR @TradeStation Yikes! Yeah $GME was also restricted along with the others on tradestation. Was considering that move but really debatable now with so many brokers having issues and these two especially. Going to have to keep looking
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Sujan Lahiri
(@Sujanstockpicks) reported
@ToniWehrmann @IBKR I waited more than an hour till somebody finally picked up the phone. They did help me out though. Their customer service sucks big time. Too much outage time too when markets are very volatile. I left them.
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Khris
(@James38623262) reported
@IGOSODAMNHAM @IBKR They probably have the most archaic customer service system I’ve ever seen. Locked me out of my account for entering the correct login details
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Antonio Wehrmann
(@ToniWehrmann) reported
@IBKR Been trying to login to my account for the past few days through laptop. Didn’t work. Tried calling, no answer. Tried chat, doesn’t work. Not happy with your customer service. Need to login urgently! Interactive brokers, please help.
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Romain Mialon
(@RomainMialon) reported
@IBKR @IBKR , you are holding on my withdrawal request and charging me negative interest, you asked me to contact your customer service but nobody is picking up. The minimum when the request comes from you would be to call me as I requested or have a priority line.
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Pablo Vinent
(@PabloVinent) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell? Help a brotha out
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Takingstock614
(@takingstock614) reported
@IBKR has become a terrible platform. 9 out of 10 times I log in half of the portfolio data is missing. I can't see anything and most of the time the trading function fails and does not allow me to trade like today once again. Likely going to close out my accounts and move them.
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MasterUp Trading Stocks, Crypto, Forex, Fut, ETF
(@Tradinguru55) reported
@IBKR hello, if i change users on the app all the iphone get stuck. iphone xs max pro, its huge problem
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Ashok Garg
(@ashokkgarg) reported
@IBKR I am in the USA. I have 4 tickets open but no one has replied in the last 5 days. I called today and waited in the queue for 1 hour and 20 minutes. Then the call was disconnected. Your chat is not working. My orders are getting rejected because of other sell credit orders. Sad..
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StudentOLife
(@student__OfLife) reported
@IBKR Stop hiding and let us move our money out, the customer service queues are mad long. You knew this would happen when you turned your back on retail investors, staff up!
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5against3
(@5against3) reported
@IBKR Please fix TWS. This is insanity.
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H4M
(@H4M_5A) reported
@IBKR The worst customer service experience I have ever had.
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Dunning Kruger
(@Kunning_Druger) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell?
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john blaze
(@catelebon1) reported
@AdamB1438 @IBKR First time I faced this I ended up getting filled far above market value. Not chill to instantly mark yourself down 20%
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Abdulaziz
(@a_1537) reported
@IBKR Dear @IBKR i transferred funds to my investment account 6 business days ago and did not received any notification of the transfer to the account ? And there is no answering in technical support.
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Daniel Wiener
(@DanielWiener_) reported
@KeithMontana9 @IBKR 2/2 I am extremely happy with them, if you need customer support more than once or twice over the account life time you might consider going with other brokers that offer more support but higher costs and less products.
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Khris
(@James38623262) reported
@IBKR You’re ******* terrible. Customer service horrendous and youve cost people a lot of money through incompetence
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H4M
(@H4M_5A) reported
Open a $CRSR position @ 44.3 with 12.5% of the total equity. Should have opened it yesterday as it gaped up from the MA lines that it has been playing around. I was kind of irrational because of my @IBKR account situation. The worst costumer service experience I have ever had.
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Jay B
(@Crypto_Ape) reported
@IBKR Good morning, I am based in Europe impossible for me to get hold of any customer support over the telephone for weeks now ... I have spent hours waiting on the line to get hold of someone Please get back to me ASAP
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Keith
(@KeithMontana9) reported
@IBKR Don't see a trophy for customer service, Wonder why 🤔
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consciousconservative
(@conaciousconse1) reported
@IBKR your customer service is horrific. Extended waits to speak to a person. Arbitrary deactivation of services. Horrific lack of communication with customers.
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Impervious
(@Impervious38) reported
@IGOSODAMNHAM @IBKR @Fidelity is great, hardly ever have any issues... only wish the allowed premarket trading at 4 AM
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Daniel Wiener
(@DanielWiener_) reported
@KeithMontana9 @IBKR 1/2 IBKR is built for professional traders who don't need hand holding and phone support. The low cost IBKR is able to offer to professionals is because they run a very lean operation with minimal stuff so all savings can be past to customers. Been with then for 5+ years and
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Alexandru DAMIAN
(@ddalex_ro) reported
@IBKR I'm on hold on phone support for over 2h trying to reset my password, is this a joke? Have you all gone home and not picking up the phone ?
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SeixyBeast
(@seixybeast) reported
@IBKR is not that you guys are not good. is that you betrayed our trust because you didn't let us trade what we wanted! it doesn't matter what other think cause they are not filling your coffers the customer is!