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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Moin Virani
(@moinvirani) reported
@YahooFinance @IBKR you link brokerage API is not working for a good few weeks now. Please look into it.
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vittorio 😏
(@vitto_737) reported
@IBKR your customer service is atrocious. I feel like a ping pong being cold transferred to different ppl.
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Madhu Rajput (Maddy)
(@madhuonline) reported
@IBKR your customers support reps are not well trained they don’t understand your own documents requirements and it’s hard to make them understand. So bad broker @IBKR
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Captain Obvious
(@cacoethes_carpe) reported
@IBKR Been trying to open an account for a week. MANY hours waiting to try to connect with a customer support person. Finally gave up. Your support is garbage.
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AlexiaSheen
(@AlexiaSheen) reported
@IBKR I can't log into my account, I've sent a message to the support if they can help me but the answer is inside the mesage box and to acces that I need to log in so I can't do anything, I'm from Spain, could you give me the phone number to contact please?
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Sari Not Sari GigaCharlatan Dr. Musk for Prison
(@xenomorpher1) reported
@IBKR While I use the platform everyday and mostly like it just fine, support is still an issue. I've got a ticket open for over a week(!!) without a response. Posted an inquiry a few days ago. No response. Everything is fine until you need a human. Then, good luck.
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J_Trades
(@JBTradez) reported
@IBKR the customer service for this broker is unbelievable sent multiple direct messages with no response been just over a week with no response please could you reply
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nespeliok
(@MrTadas21) reported
@IBKR Hi, what is chat support not working?
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Tala2020
(@Tala20274059094) reported
@IBKR Very dissatisfied with customer service. Please advise me privately
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DanWalkerUK
(@DanWalker_UK) reported
@IBKR Are you having any 2FA SMS problems in the UK? I can't login to the web portal or TWS as the SMS never arrives. I can use voice to login to web, but not TWS, and I've now been locked out due to too many attempts. SMS from other 2FA services working fine...
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aborashed
(@aborash47093794) reported
@IBKR The money goes in but doesn’t go out, why? Technical support isn’t available, how come?
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Noa 💎
(@noahollander6) reported
@IBKR I waited on hold for over an hour to speak with phone support. I finally was connected to a representative, he could not answer my question and put me back on hold. I selected the option for a call back and the phone just keeps ringing. I need to speak with someone urgently
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Sara
(@Sara60846106) reported
@IBKR Hello, i have an in inquiry regarding opening an account , how can I contact the support team ?
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groovyeyal
(@groovyeyal) reported
@B_to_z_k @IBKR @Tony_BATtista at least once a week on the mobile app. need to log out completely, shut down the app and log back in. it sucks but a necessary evil.
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Barbara R
(@BarbaraSusanCPA) reported
@xenomorpher1 @IBKR Their service is absolutely lousy! Sorry we started with them
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🅰🆈🅾🅾🅻🆄🆂🅰🅽🆈🅰!!!
(@ayomhiofficial) reported
@DanWalker_UK @IBKR It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Whitehat_legion and he fixed it completely.
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Captain Obvious
(@cacoethes_carpe) reported
@IBKR Your customer service is really, really bad. @Questrade might cost a little more, but at least you get SOMETHING for your money with them.
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I Sell Premium 🍒🇨🇦
(@B_to_z_k) reported
@groovyeyal @IBKR @Tony_BATtista I've had similar problems before but today is on another level. I need to restart TWS every time before i can open or adjust any position!
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Giorgio
(@slackercapital) reported
@IBKR my iPhone got stolen and I can’t log into my account. Tried to call customer support for days and can’t get an answer this is unbelievable! Please contact me asap
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Aka yoyo
(@BissYoyo) reported
just opened an @IBKR account to short sell, they had me on hold for an hour and then hang up🙃 what start bad end bad I guess
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integraguy2001
(@integraguy20011) reported
@IBKR your requesting call back feature is not working.!!!
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Captain Obvious
(@cacoethes_carpe) reported
@Sara60846106 @IBKR Cheap fees, but you REALLY get what you pay for. Customer service is garbage with these ones. Hopefully you can figure it out on your own.
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Dave
(@TeslasDave) reported
So I held @TP_plc stock before the Wickes de-merger and have still not received my Wickes shares from @Trading212 - Does anyone know how long it is supposed to take?....I would have expected to have received them by now. Apparently it's on @IBKR - can someone help?
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Sprarty
(@spartacuswines) reported
@IBKR omg! Can you make it any harder to transfer an account to you? WTF?
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I Sell Premium 🍒🇨🇦
(@B_to_z_k) reported
Anyone having data connection problems with @IBKR's TWS? It's driving my crazy. I submit the position and when i go to the live section of activity tab, i can't see the bid/ask! I have to restart the platform every time! @Tony_BATtista we're still waiting for you guys in Canada🇨🇦
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kick_dart
(@sujithmathewona) reported
@IBKR your live chat support takes lots of time to connect . Are u offering any call back service for your customers ?
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Luis V. Sanchez
(@LuisVSanchez777) reported
I am really struggling with the number of IT errors that constantly come up with @IBKR. What are other good SMA platforms for professional advisors to use?
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Edward Raegner
(@raegner) reported
@IBKR someone is hacking my bank account and I've been on hold for over an hour and your interactive chat is no help
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Olivier H. Lerch
(@OlivierLerch) reported
@IBKR Fix Currency conversion please
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Jony
(@tradewithjony) reported
@IBKR WTF I can’t log in because some stupid ******* update GET YOUR **** TOGETHER - P.S mac user