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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Website (25%)
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Trading platform (25%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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p k
(@setiriver) reported
@MecaChrome51 @IBKR IBKR hates SPACS, they won’t give you any margin on them. And they mess up the symbol change on the merger freezing you out of trading. No concern for the customer, only themselves. Even Tommy Boy said so!
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Esteban Pavese
(@epaveseDC) reported
@DanielWiener_ @IBKR The problem he's describing is how to deliver the shares to the new longs (buyers or call options exercisers). He has a point. But the solution is not to stop the buying, but margin call the sellers
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matthew stillman
(@matthewstillman) reported
@IBKR In addition this complaint cannot be sent because ib will not accept by email. when i try to send by ticket it says preview ticket and you have to select a category and topic but when you click on the menu they say ‘no option’. So ib cannot be contacted by phone, email or ticket
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shrithikvardhan
(@shrithikvardha3) reported
@IBKR Your services have been terrible. I cannot access my account as my password needs to be reset. I cannot trade or do anything. Customer service is terrible and no one answers the call for hours
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yves
(@yves93400203) reported
@IBKR slow charts loading and takes forever to change accounts in the software
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Tech Returns
(@ReturnsTech) reported
@Holmes1618 @Fidelity @IBKR I’m down to try anything at this point. I just need to avoid the #brokeragetailrisk of not being able to transact at random times, etc.
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🇸🇦 Flan_Ben
(@Flan_Ben_) reported
@IBKR $tsla #usmarket $amzn you guys have a very bad communication choices for customers! I am new and I regret it already ! such a bad idea!
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zer0plus
(@zer0pIus) reported
@IBKR I just got locked out of my account while talking to support omg
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Oh! TobeIndian
(@TheSouthSeaCo) reported
@IBKR Crypto data is not working pls fix
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sebas
(@sebasalva) reported
@IBKR Can not login
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Tanmay
(@nonpareilgem) reported
@IBKR your servers are resetting for the last 30 mins rendering all form of system access unsuccessful. The customer support has no ETA on they'll be back. Why do server resets during market hours? I'm unable to view or manage my positions. Pathetic customer experience.
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Kiril Nikolov
(@KryptoKiril) reported
@IBKR - I am having the worst experience from a support team, ever. Cannot connect via email and chat, waited 3 times for 45 minutes listening to classic music without being able to connect. Yes, your support team.
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KMAN
(@KevinAnreson) reported
@IBKR Seriously, the WORST customer service I have ever experienced with any company in any industry for whatever reason.....ever! Your CEO goes on CNBC and wonders aloud why nobody borrows on margin from IB. Charge more interest and then hire some customer service
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Michael Rurup Andersen
(@rurupandersen) reported
@IBKR how do one get support? the robot is useless and nothing happens in chat (just keeps loading) and I've been sitting in que on phone for hours only to get disconnected.
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Marvin Lyonheir
(@marvinlyonheir) reported
@IBKR There should be a hearing on your lack of customer service #shameful
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Esteban Pavese
(@epaveseDC) reported
@DanielWiener_ @IBKR Hmmm. no , that's another issue (and doesn't even work like you describe). When your shares are lent out, you don't have much control over when they are given back. Unless your shares are actually in your name and not in street name (which is very very rare for a retail investor)
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HebryTank
(@HebryTank) reported
@stockpigeon @thedave2006 @IBKR go to profile click brokerage aggreement scroll down and click on
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p k
(@setiriver) reported
@IBKR IBKR hates SPACS, they won’t give you any margin on them. And they mess up the symbol change on the merger freezing you out of trading. I have a significant account and will be moving it elsewhere. You guys are terrible!!!!!!
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maverick
(@carrera4fun) reported
@armin_brack @IBKR What’s the solution who will pay for the loss of opportunity. CEO should resign immediately
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Morgan Fitzgibbon
(@morganefitz) reported
@IBKR Guys what is wrong with your support in Europe ? On hold for an hour on the phone (gave up ) and cant get through through Chat ??
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Daniel Wiener
(@DanielWiener_) reported
@MaybeAnOption @IBKR Since most of IBKR clients are professional traders who prefer to have a 10$ price improvement and pay 2$ commissions when using IBKR pro only 3% of them choose to be an IBKR Lite customer.
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Donny Huffnagle, Esq.
(@brick295) reported
@swanf4u @IBKR I agree, which is why the SEC suing @Ripple is stupid. Their technology could solve this tomorrow
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Chucktown Trader
(@chucktowntrader) reported
@SalArnuk @Fintech_Brennan @IBKR individuals are making the right marginal/tactical decision to save individual trade costs, but collectively hurting. classic externality problem
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un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR please dont make it bad in 2022, let Swiss investors keep the access to US ETFs! You are our only hope, other brokers show us the finger :)
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Daniel Wiener
(@DanielWiener_) reported
@epaveseDC @IBKR What do you mean of course you have control when they are given back, its called selling, when a long sells his shares the brokers is forced to recover the shares to enable the customer to sell.
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Daniel Wiener
(@DanielWiener_) reported
@epaveseDC @IBKR Maybe the rules should be changed so only you can borrow shares from another customer of your own broker, that way their is very little risk of this happening since the broker is always net zero the shares, every share he lends he owns.
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maverick
(@carrera4fun) reported
@IBKR customer service sucks no one to reply no one to take calls can someone reach out to complete paper work. #SUCKS
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AataMajhiSatkli
(@AataMajhiSatkli) reported
@SubhadipNandy @tradingview Dada you probably have heard of @IBKR . There you can do anything you can imagine using their APO service.
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ian
(@iannuttall) reported
Does anybody have an email address for @IBKR Interactive Brokers? Literally cannot get a human being on the phone or via support ticket to just reset my ******* password. I can't stick around longer than 1hr on hold!
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M7
(@doooofy11) reported
@IBKR Hi, my account is locked due to wrong login. I want to activate the account