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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (30%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
Login | |
 Melbourne |
Trading platform | |
| Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Arty Joseph
(@AJKTrader) reported
@XS_HeadHunting @pigeon_cap @IBKR yikes... I'm also having issues with the application - I may just eat the fees and stick with ThinkorSwim
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Jagdish Nigade
(@jagdish_nigade) reported
@IBKR worst customer care support experience. Unfortunately forgot account password, Dialled call centers, not able to connect customer care person even waiting for 30 min.
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Kumo Monkey
(@KumoMonkey) reported
@IBKR Fix your market data. Can I please look at charts? Thanks. 90s software...
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Craig Duncan
(@CraigDu62835353) reported
@isthisjustice1 @HLInvest haha. service can't be worse that @IBKR - probably the worst service I have experienced from any company in any country!
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cyril pro
(@cyrilpro4) reported
@IBKR Your customer service is down and we can’t talk to your customer service via your phone customer service or via your live chat bot. How can we contact you?? I tried calling the number in the US, in Canada, in EU... what is happening??
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Ru Chern Chong
(@ruchernchong) reported
Hey man, @IBKR I just want to get my account issues resolved before the weekend 😥
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SpaceSecta🚀🛰
(@SpaceSecta) reported
Interactive Brokers customer service wait time is ABSURD lately... if i can not get into contact with someone today, i will be taking my money elsewhere. @IBKR
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Joe
(@be_joejoe) reported
@realwillmeade @barronsonline @IBKR took me only a 4,5 hours (!) wait on the phone last time to speak to a customer service representative. Never experienced something like this before
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dip buy
(@ridha88967759) reported
any one have problem in ibkr ? #ibkr @IBKR
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XS Head Hunting
(@XS_HeadHunting) reported
@ruchernchong @IBKR Ru if they fix it before the weekend dinner is on me next time I am in Singapore.
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Up·side Forever
(@UpsideForever) reported
@johnny310X @IBKR Damn bruh I feel your pain
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isthisjustice
(@isthisjustice1) reported
@CraigDu62835353 @HLInvest @IBKR Mate HL has gone down 8 times this year, you can't do any trades. Calling them takes over an hour wait time and I'm waiting two weeks for a response via secure message
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danav
(@danav337) reported
@danushman @IBKR @TradeStation Do you use the Magnet app with OSX? I had a very similar problem a while ago and it was due to the window manager I was using.
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Moshe Grunhaus
(@MGrunhaus) reported
@IBKR @IBRK #IBRK the charts only work 1/2 the time, the costumer service is hours away, limited short availability...time to find a new broker.... #exitibrk.
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Modestly improving trade plans
(@plans_bad) reported
@IBKR considering switching over from another broker, but your online application seems down. Just FYI
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El Diablo Investment Fund
(@eldiablofund) reported
@IBKR Your Montreal toll-free number is generating an error message, "1B1 the client you're trying to reach is unavailable right now".
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BUYHIGHSELLLOW
(@BUYHIGH88380752) reported
@IBKR I can't login since I am not receiving the security code and I also am unable to send a customer ticket since that gives an error... What kind of **** service is this?
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Piyush
(@Piyush_reapit) reported
@IBKR Horrible service. Taking ages to open an account
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JaviGam
(@javig44) reported
@IBKR Yeah but, the SPY chart is dead today fix it please, the futures one (MES) is fine
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Craig Duncan
(@CraigDu62835353) reported
@IBKR Can you sort out your customer service. Please tell your UK customers when they can expect to see CBX Primary bid shares in their account. We are sitting on the sidelines losing money here. I've been on at you all day on chat and the phone and you can't give me an answer
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María Ibáñez Goicoechea y Jesús Jiménez Cascallana
(@MariaIyJesusJ) reported
@IBKR Since one week ago I am trying to contact IB about a withdrawal of money that it must be done "promptly", like you explain in your web. By phone (several numbers), by mail, by web... but nobody answer. Please send me a message about how to contact anybody to solve this problem.
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Sudheer Aluru
(@aluru_sudheer) reported
@IBKR dear IBKR I have opened my account with you couple of days ago I made a refund request for my deposits made on my cancelled application number U5676345 No agent being available to help what wrong? Thanks
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BUYHIGHSELLLOW
(@BUYHIGH88380752) reported
@IBKR Please fix your platform, I am not receiving security codes and I cant even send the customer support an inquiry! Horrible!
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End of Trend Watcher
(@_Trend_Watcher) reported
@IBKR TWS charts are down, why don't you update system status and fix it?
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BullishLikeJordan
(@BullishLike) reported
@coachbce I’m looking to average down on @IBKR
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Ru Chern Chong
(@ruchernchong) reported
@UpsideForever @IBKR My isn’t a chart or trade problem. I wish to transfer my account from one entity to the other entity. Already raised the ticket the day before (>24 hours) but it is still pending.
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Neumie Awards
(@NeumieAwards) reported
@IBKR Your website is down.
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Anonymous Trader
(@unknown_traders) reported
$IMTL This one became ineligible stock somehow on @IBKR, people can't buy it anymore on this broker and can only sell, that's why it's down today imo... @IBKR i'm confused, why?
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Beau Cantrell Oakland Paul
(@BeauDavisPaul1) reported
@IBKR you know exactly what she should do is stop making money cold and let other people make the money for her and themselves. She listened to everything didn't she. ****. Some of that, the Warner, was a game
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trdrbo1
(@tradrbo1_) reported
@IBKR how about fixing your damn charts for a start?!