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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Ski69xD
(@Ski69xD) reported
Avoid @IBKR at all cost. Worst company in the world. If you forget your username, good luck closing your account before they charge you a silly inactive account fee! Customer support doesnt answer and you're left running in circles! JUST CLOSE MY ACCOUNT!
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Cuz003
(@CarloCuzzy) reported
@IBKR Customer service????
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citizen bae
(@BaeCitizen) reported
@IBKR I have been waiting 75 min yo get through to customer service. How about you invest in that department. This company is going to go bankrupt. Terrible service 💩
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K McCauley 🏔🏄🏻
(@kipmccauley) reported
If you are looking for an investment app that crashes or has errors every time you open it, @IBKR is the place to be!
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بلال علی
(@mbilal_1210) reported
@IBKR I am facing problem to login in my account. Please guide me with below message “Your secure code card has expired.
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Tacho Pistacho
(@mioinfinitos) reported
@IBKR After having profound problems and now seeing the Twitter comments about IBKR - there’s clearly foul play.
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Gray
(@GrayTendo) reported
@IBKR In regard to the $GTII Warrant situation. Will you let Shareholders instruct you to transfer their Warrants to the Transfer Agent: Liberty Stock Transfer. I've had no success from your Customer service and have had only contradictory responses. Many thanks
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ShamusJ
(@ShamusJ909) reported
@IBKR Your server is offline, and your server status page says “no issues”?
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Paolo
(@Euoamerican) reported
@IBKR The worst broker ever. The worst and slowest customer service ever. Avoid @ibkr !
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John Somerset
(@JohnSomerset1) reported
@IBKR But it is so complex / an admin hurdle to get a margin loan even though I am a customer (individual a/c) with a sizable balance. I do not understand why IBKR makes clients provide a credit report when the onus should be on IBKR to do this and underwriting appropriately.
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m7md
(@m7mdghnam) reported
@robjh2 @IBKR I have same issues
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Stonk Nick
(@StockNick1) reported
@MattRiv2 @AlexDelarge6553 30x your time in 5 trading days. Wow wtf!! My broker doesn't let me trade this one even though it's pink current and is no different to a bunch of other otc plays I'm in. Care to answer @IBKR ??
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fourth turning capital
(@SocietyGoBrrrrr) reported
@MarkGutman9 lol it's been the same stupid recording since this time last year. they haven't gotten around to updating it. to be fair I think their customer service has gotten a lot better, but a platitude recording that's used to justify potentially bad service is not a good look @IBKR
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Brian
(@Gyrene4341) reported
@JeffAmazonX @IBKR No problem! It’ll only cost you a paltry 0.9%, too!!! Would you like that with a side of ETFs?
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NaWaF 🇺🇸
(@NawafLove) reported
@IBKR The problem has been resolved ,Thank you🌺
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DHIRAJ KUMAR TAK
(@dhirajktak) reported
@IBKR I am indian client but facing issues to reset password please update facility to change via email or mobile number
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Boric Brine
(@Boric_Brine) reported
@IBKR #ibkr Not able to log in.... atleast acknowledge problem!😠
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Kiri
(@KuznKiri) reported
@IBKR They checked my documents for three months and didn't give me access to the trade. The website is slow, you can't get through on the phone. In general, the impression that some small and cheap office. IB works like turtles and sloths. I had to close an unopened account
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NaWaF 🇺🇸
(@NawafLove) reported
@IBKR Hello dear Interactive Broker, I have an issue with my account and it’s urgent. When i open my account i get this message “ your security code card has expired “ and i have an open positions. This is unacceptable my money is at stake please i need to solve this issue as soon
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HKobserver
(@h_kobserver) reported
@IBKR I am not interested in Algo. I just want to login my acct
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Azricktradez
(@asricktrades) reported
Today was the final straw for me with @TDANetwork after months of bad fills, lags, wrong quotes, I finally made the switch today to @IBKR and I am impressed
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Jake Steiner
(@endmyopia) reported
@IBKR Your non existent support and endless repeating KYC - really gets old.
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NaWaF 🇺🇸
(@NawafLove) reported
@IBKR possible. I’m from Saudi Arabia and I called the customer service phone number and I didn’t get an answer, and the international calls are very expensive. Thank you, Nawaf
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Crypto Value Research
(@BoatSell) reported
@IBKR Unable to open and close positions due to an issue with the trade permissions. Sent a ticket - no reply. Tried the live chat - twice waited for 20 minutes with no reply. Used to be a great service back in the days. Shame.
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ethan w
(@Dhhdhd42222736) reported
@IBKR Down twice in 1 day.
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Ernest Chan
(@chanep) reported
@pmje73 I thought @IBKR already serving this market through their Prime Service division.
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Beth Sugrue
(@B_Shugs) reported
@IBKR has locked up over $60,000 of our Investment Club's money. Worst customer service ever! I've spent 6+ hours on hold in the last 3 months. I have asked to withdraw funds and their website says "The functionality is currently not available". NEVER do business with this CO
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Martín Perez
(@muymartin) reported
@IBKR portal dont work!!! Help Chat dont work!!! I cant trade!!!
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Muzammil
(@IncidentFlux) reported
@IBKR For a long time SMS messages sent to UAE numbers from IBKR, never come through, even though no blocking is enabled on the network carrier level, I want to help resolve this, please share the IBKR SMS gateway numbers/contacts, so I can check with our ISP @Etisalat_Care
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d
(@dan64wiz) reported
anybody out there trade TOPIX $topx futures? are they section 1256 contracts? on interactive brokers $ibkr they seem to account for them on the 1099-B which seems strange to me. thanks to anybody who can help. @IBKR