Is Interactive Brokers down?
No problems detected
If you are having issues, please submit a report below.
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
-
Website (50%)
-
Login (33%)
-
Trading platform (13%)
-
Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
-
Abdulaziz
(@a_1537) reported
@IBKR Dear @IBKR i transferred funds to my investment account 6 business days ago and did not received any notification of the transfer to the account ? And there is no answering in technical support.
-
consciousconservative
(@conaciousconse1) reported
@IBKR your customer service is horrific. Extended waits to speak to a person. Arbitrary deactivation of services. Horrific lack of communication with customers.
-
Pablo Vinent
(@PabloVinent) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell? Help a brotha out
-
H4M
(@H4M_5A) reported
@IBKR The worst customer service experience I have ever had.
-
SeixyBeast
(@seixybeast) reported
@IBKR is not that you guys are not good. is that you betrayed our trust because you didn't let us trade what we wanted! it doesn't matter what other think cause they are not filling your coffers the customer is!
-
Alexandru DAMIAN
(@ddalex_ro) reported
@IBKR I'm on hold on phone support for over 2h trying to reset my password, is this a joke? Have you all gone home and not picking up the phone ?
-
Mitch
(@mgf1439) reported
@ibkr Interactive Brokers is an oxymoron if I've ever heard one. Their customer service is non-existent at the moment.
-
5against3
(@5against3) reported
@IBKR Please fix TWS. This is insanity.
-
Chris Bowen
(@Bowen_Thaylin) reported
@BroadcastVet @IBKR lots of stupid people are convinced of stupid things, you are not the first.
-
Stan Orzechowski
(@StanOrzechowski) reported
@IBKR The FCA in UK (Financial Conduct Authority) refuses to provide any comment or help with issues related to Interactive Brokers UK. My account is locked and only way to unlock is to call support but noone is answering since a week. I should have withdraw my money when I could.
-
Ashok Garg
(@ashokkgarg) reported
@IBKR I am in the USA. I have 4 tickets open but no one has replied in the last 5 days. I called today and waited in the queue for 1 hour and 20 minutes. Then the call was disconnected. Your chat is not working. My orders are getting rejected because of other sell credit orders. Sad..
-
Christopher Drake
(@ergodrake) reported
@JamesMcClanahan @IBKR I tried to open a ticket but the system rejects. I went on the offenseive leaving dozens of tweets and feed back on Trust Pilot. Eventually, they contacted me (shock) and my problem was solved in 10 mins.
-
Stan Orzechowski
(@StanOrzechowski) reported
@marvinlyonheir @IBKR If you will get you account locked for any reason then the only way to unlock is by phone support. Good luck reaching them, noone is answering.
-
K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this error today ; 'We could not connect to the trading/market data system' WHY? Is your system down? Please advise, it is urgent. If I cannot place trades...I am being put in a difficult situation.
-
Dawn
(@__D_a_w_n____) reported
@IBKR I’ve been holding on the phone to your customer support and waiting on live chat for an hour now, and still holding.... is anyone there?
-
Stan Orzechowski
(@StanOrzechowski) reported
@IBKR @ergodrake @IBKR Noone is answering the phone and you know that, people are waiting for hours. There are videos on youtube of the calls, noo e from IBKR support is answering. My account is locked and I cannot access my money.
-
Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR I have a retail trading account with you, despite trying several times and waiting for hours my calls were not answered, your messenger is worst ever. How do i get in touch with you? And how can get out from your **** platform?
-
H4M
(@H4M_5A) reported
Open a $CRSR position @ 44.3 with 12.5% of the total equity. Should have opened it yesterday as it gaped up from the MA lines that it has been playing around. I was kind of irrational because of my @IBKR account situation. The worst costumer service experience I have ever had.
-
Takingstock614
(@takingstock614) reported
@IBKR has become a terrible platform. 9 out of 10 times I log in half of the portfolio data is missing. I can't see anything and most of the time the trading function fails and does not allow me to trade like today once again. Likely going to close out my accounts and move them.
-
Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why does your contact centers in Europe not respond to emails and do not pick up the phone calls? I have problems with changing device and can not log on to my platform from yestreday. Could you help with this please?
-
Jay B
(@Crypto_Ape) reported
@IBKR still no answer where is customer support ? i have also an open ticket this is getting ridiculous
-
Reshamonica 💎📚
(@resharmonica) reported
@IBKR any ideas? I'm not the only person who can not contact you despite of urgent situation! why don't you inform your customers that you are facing technical problems? No answers for email, nobody picks up phone calls.
-
Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why don't you mention, tht it's very risky to have an account on your platform? And there's no possibility to get back the access to it because of lack of the support from your site? No response to any call!!
-
Dawn
(@__D_a_w_n____) reported
@IBKR we are trying to close our account with you, you told us it would be closed by yesterday (3rd) but it hasn’t been closed and you are adding charges to our account. We’ve tried your support but there isn’t any answer. Can you reply to this tweet please?
-
Elias Kordoulas
(@Shadehater1) reported
@IBKR stuck in a loop where I can't cancel the application because I've funded it, and I can't complete it because as a beneficiary to my parents I can offer no proof of residence. And your support is 2 hours of waiting. Worst experience I've personally had with any firm.
-
Hamilton Keats
(@hamiltonkeats) reported
@IBKR Can you guys not scale up your servers properly? If you're having trouble, I'd be happy to help, but this is ridiculous
-
Stan Orzechowski
(@StanOrzechowski) reported
@resharmonica @IBKR Same here, you can only deal with security related issues by phone and noone answering since Tuesday. I think they block people becuase they want to prevent mass account closing and money withdrawal.
-
James McClanahan
(@JamesMcClanahan) reported
@PabloVinent @IBKR Totally feel for you, my friend! I've never experience worse Broker service in 30 years.
-
K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this message suddenly: We could not connect to the trading/market data system - can you advise how to resolve asap. Have checked all settings and connection - they are all OK. Is your network down?
-
Dunning Kruger
(@Kunning_Druger) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell?