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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (30%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
Login | |
 Melbourne |
Trading platform | |
| Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Britney Spears
(@PirateRlife) reported
@IBKR When he keeps telling me that I have a bad intuition
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Toni Nikkanen
(@toninikkanen) reported
@Balanar_007 @IBKR @AZZAM40061717 I had the same problem last evening. This morning I got an update to Android Webview component from Play Store the IBKR app started working again. Maybe that was it?
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eel
(@aurelsandra) reported
@IBKR @DietPix hi, can u answer some questions I sent via direct message. I really need some help
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Khris
(@James38623262) reported
@IBKR @IGOSODAMNHAM You’ve turned into an absolute bucket shop bunch of *****. Your client portal is worse than window 98 and you’ve also upped your commissions to stupid levels. I’ll be warning everyone against using your piss any excuse for a platform aswell
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Benjamin Flesch 💻
(@BenjaminFlesch) reported
@IBKR Guys I am still waiting for your customer support to answer. Why is onboarding process so slow? WTF is going on?
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Balanar
(@Balanar_007) reported
@IBKR @AZZAM40061717 There are issues... Since yesterday android app is crashing as soon as you try to open... Tried reinstalling cleaning data... Same result
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Samuel
(@juicemoto) reported
@IBKR I'm unable to trade at the moment, on the web portal it says my account is approved, when I try to execute trades I get a message saying " account under review". Spent 4 hours on the phone and could not get through to support
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XO
(@BoilerRoomTweet) reported
@IBKR One of the worst cusy service given in the #financial industry. From long wait times to #brokers which are inflexible. The commissions might be lower than average however is that really the case with other brokers not charging for trades. If you are a retail investor BEWARE!
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AllThingsVentured
(@AllVentured) reported
Interactive Brokers @IBKR is the absolute worst. Trying to account transfer out because their service sucks but they hold your money hostage for 60 days from date of deposit. Totally a scam to make it as painful as possible to leave. You will get better service ANYWHERE else.
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eel
(@aurelsandra) reported
@IBKR Why I can't activate my two factor authentication. It said "authentication error" everytime i tried.
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XO
(@BoilerRoomTweet) reported
@IBKR One of the worst cust service given in the #financial industry. From long wait times to #brokers which are inflexible. Commissions might be lower than average however is that really the case with other brokers not charging for trades. If you are a retail investor BEWARE! #ibkd
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John McKee
(@John__McK) reported
@IBKR Hi, is the app down? Unable to access via my phone (android)
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Tail Trading
(@ExtraWynn) reported
@AllVentured @IBKR only reason to be @IBKR is low margin rates. For the fees that you pay, what sort of white glove service were you expecting?
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Esto no es serio
(@apedragosa) reported
Hi @IBKR I can't withdraw funds from my account. Several weeks trying. Can you support me?
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Rish Baungally
(@RishGB) reported
@squirtlez @IBKR U.K. support unavailable IB any help you can provide?
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DietPix
(@DietPix) reported
@IBKR congrats! you just won the worst customer service in the brokers category #Daytrader #SwingTrading #StockTrading
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entry $niper
(@sniper__trader) reported
@IGOSODAMNHAM @IBKR Wowowow @IBKR unacceptable customer service. Def switching brokers
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new to the blue bird bc IG down
(@thenhemademe) reported
@IBKR PLEASE...How do I speak with someone....on hold now for 2.5 hours! Please help, have a very simple question only a person NOT a bot can answer. Really appreciate it!
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DietPix
(@DietPix) reported
@IBKR Who's platform you are using in the video? it doesn't look like your outdated system. You should also advertise the you have the worst customer service in the industry (congrats for wining @RobinhoodApp )
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Jeffrey Levine
(@jeffreyslevine) reported
Great platform but terrible customer service @IBKR Canada . 20 min on hold and now disconnected. Something wrong with the system saying margin issue on a cash trade.
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Rish Baungally
(@RishGB) reported
@IBKR Problem with IB Pro is it takes ages to verify an application, I’ve been waiting for more than 3 weeks due to technical issues! Despite Interactive Brokers having already received my deposit. This delay is unacceptable and despite almost daily querying still get the same answer.
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X. Johnson
(@Pretty_Xtreme) reported
@IBKR Is there a way for use to sell partial shares od stocks we placed limit orders on to sell full shares of? Literally it says unsupported on the platform, but that’s ridiculous I have to keep 0.0181 shares because you dont support it.
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MattTrades
(@MattTrade1) reported
@DrewDiligencee So frustrating. Been trying to get on $TGGI but @IBKR doesn’t support this either! They’re gradually getting worse and worse for OTC
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Ramzizi
(@R4mzizi) reported
@IBKR Fix your servers
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BrynDavies
(@BrynDav60720997) reported
@fiorummy @Trading212 @IBKR A phone call to their auditor at a Grant Thornton, complaint with FCA, and class action lawsuit is on the cards for them if this carries on. Wonder if we’ll see then lifted once their commission kicks in on Fx
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MattTrades
(@MattTrade1) reported
@StonkSupervisor @WJRaven77 @IBKR Had a feeling you were going to say that. Can’t use them in the UK. I guess I’ll have to wait for that shell risk to come down and hope it’s not sky rocketed beforehand 😤
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Balanar
(@Balanar_007) reported
@toninikkanen @IBKR @AZZAM40061717 I'm not sure if that component was the problem... but followed your advise and updated everything... And it's working again Thank you!
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Alphine
(@skoombuza) reported
@FinanceGhost @IBKR same issue today
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弗兰克·肯尼
(@fulankeni) reported
@IBKR @DietPix Rubbish. Can’t reach IR by phone. Online chat non existent, email don’t work. I’m getting emails on a daily basis from IB about an issue I have already responded to, yet they keep coming. This is downright harassment of a customer. But you guys don’t care about your customers
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DietPix
(@DietPix) reported
@IBKR your phone number ending 6901 doesn't work, the demo account doesn't direct to support/sign up for full account. Why should I use you as a broker? +I'm on 30min hold on the 877 number 😐