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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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ENTER_ORDER
(@enter_order) reported
@IBKR after an >12hour outage, you couldn't even bring yourselves to apologize in your email to clients?!
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Elinversorsamaritano
(@Elinversorsama1) reported
@IBKR i cannot enter my account since yesterday 07/12. Today is 08/12 and still down. I need to buy and close positions. Who is gonna pay for the cost of not benefit? I have mouths to feed up. This is not aceptable. I moved my account from Degiro to IBKR and i truly regret it
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please......... Help please........
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Samdabam
(@SamuelAuer) reported
@IBKR Was 45 minutes (!!!) in the wait loop on the phone and couldnt get any help. WheWhenevern ever I send an email enquiry via your webpage, there is an error message. please get in touch and help me!inquirycouldn't
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Adam
(@TradeWithAdam) reported
@codytrades @IBKR I was also shocked that @IBKR saw it fit to issue that statement with zero apology all while repeating the lie that things supposedly worked by late morning.
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markus davidson
(@markusdavidson) reported
@IBKR still getting “untrusted peer” error messages on login attempt
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QuizMaster
(@_Quiz_Master_) reported
@IBKR your app is broken again. Getting an error "untrusted node" when trying to trade premarket....
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Optionsgg
(@IdeasOption) reported
@IBKR untrusted peer error on IBKR mobile... You've got many hours to fix this before market opens. Pls don't disappoint. Again.
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AmOoOoNaH
(@AmOoOoNaH1) reported
@IBKR Still having problems logging !!!!
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please......... Help please..........
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Ismail Mounajed
(@imounajed) reported
@IBKR This does not negate the fact that I incurred losses due to the inability to login and close specific trades on time. Your online chat have not been available all day to resolve issues either. What do you propose we do?
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Irish Born Investor
(@BornInvestor) reported
I have a @TDAmeritrade Account that I haven’t funded. I’d love to use it instead of @IBKR (in the long term) but I always have a fear that because people in Ireland can’t open TD accounts something bad could happen and money gets locked away or something. Irrational?
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Uwe Hönig
(@uwe_hoenig) reported
@BlogJulianKomar @IBKR I was able to get back online only 15min before the end of the day - basically almost 8h outage. Not even an apology mentioned in the ceo‘s announcement Mail - I guess I was just not a high profile account to be restored more quickly?
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Maegan Robichaud
(@Robichaud_edu) reported
@IBKR absolute nightmare trying to get any assistance from customer service. Hours on hold today, finally get thru, only to get disconnected. Locked out of acct. This is unacceptable.
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David GF
(@davidgfnet) reported
@IBKR Got my account blocked due too many login attempts yesterday, when your servers were down? WTF! And of course nobody in customer service ever picks up a call. Great job. Looking forward to cancelling my account ASAP.
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ENTER_ORDER
(@enter_order) reported
@FlorianChanier @IBKR Exactly. Talk about playing it down! I know 1 out of 15 guys accounts that was OK.
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Sari Not Sari GigaCharlatan Dr. Musk for Prison
(@xenomorpher1) reported
@phuc10cdt2 @IBKR This response is terrible. Blaming the vendor, no buck stops here mentality, no apology, minimizing the extent of the outage. A ridiculous and woefully inadequate response. What a joke. Pissed.
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Abdulsalam
(@abdulsalam1428) reported
@IBKR I cant login since yesterday !!!
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Saleh
(@alkhalifa_saleh) reported
@IBKR Still down 😭 for a whole day
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please......... Help please.........
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traderxz
(@erwrwz) reported
@IBKR Do you test your site outside of the US? Lots of issues (see e.g. the IB Reddit), people suggesting a VPN as workaround...
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Jani Krisztián
(@KrisztianJani) reported
@IBKR I missed the complete trading session yesterday and I'm still unable to log into my account - now I'm locked out due to several login attempts. Colleagues are working hard to resolve this I understand. Can I get your view on this please?
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wonyoung
(@wonyoun75246424) reported
@IBKR This is outrageous!! Logging in itself was disabled yesterday and now authentication problem which makes it impossible to do any kind of withdrawals!
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AlexDD
(@ADDisaProblem1) reported
@IBKR The worst service out of all my brokers! Sent a support email 2 days ago about a simple price correction for ticker PRPM and nothing! No response just crickets. Utterly useless!
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Elinversorsamaritano
(@Elinversorsama1) reported
@IBKR What tha ****. This is now the second day out of business what the hell is going on? Who the hell is gonna payme the money i am losing these 2 days??????
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Eqnotalent
(@eqnotalent) reported
@IBKR Now that election is over. When is portfolio margin req going back down? It’s now just as same as reg T.
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please......... Help please.........
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The Volatility Smirk
(@TheVolatility) reported
@IBKR That is incorrect info. Price on options of major, liquid ETFs are not available. How do you expect people to trade? You have not and on top of that your customer service never picks up the phone.
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Pardip Sandhu
(@PardipSandhu1) reported
@IBKR Nobody is attending at Customer Service numbers. It says I need to call to unlock account, but nobody picks up. HORRIBLE service.
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1HundredTrillion
(@100TrillionBTC) reported
@IBKR Anyone having issues now? I am getting a popup “untrusted peer”. Never had that before..