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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (45%)
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Trading platform (36%)
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Website (18%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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random
(@r4ndom_kid) reported
@IBKR i still can’t login because of ‚too many failed login attempts‘ while the site was down now I ned customer service to reset my password for security reasons but the customer help site is down. It’s getting really frustrating...
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Elinversorsamaritano
(@Elinversorsama1) reported
@IBKR i cannot enter my account since yesterday 07/12. Today is 08/12 and still down. I need to buy and close positions. Who is gonna pay for the cost of not benefit? I have mouths to feed up. This is not aceptable. I moved my account from Degiro to IBKR and i truly regret it
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please..
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ENTER_ORDER
(@enter_order) reported
@FlorianChanier @IBKR Exactly. Talk about playing it down! I know 1 out of 15 guys accounts that was OK.
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The Greg Man
(@greggfr) reported
@Yrch_the_trader @IBKR The worst customer service too! Every single phone call to them is a 55 minute wait to speak with a person. IBKR Clearly doesn’t care about their customers! Not worth the headache with so many other trading platforms. I’ll be leaving them
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Saran Tunyasuvunakool
(@saran__t) reported
@IBKR I got locked out AGAIN. WTF?
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The Greg Man
(@greggfr) reported
@IBKR Worst customer service award to IBKR! Very call into them is an hour! Maybe you should hire more staff??
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Elinversorsamaritano
(@Elinversorsama1) reported
@IBKR What tha ****. This is now the second day out of business what the hell is going on? Who the hell is gonna payme the money i am losing these 2 days??????
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jp
(@jpu23) reported
@IBKR Hello I got locked out from my account yesterday and Im trying to call IBKR to reset my password but ive been put on hold since yesterday no success please help
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ENTER_ORDER
(@enter_order) reported
@IBKR after an >12hour outage, you couldn't even bring yourselves to apologize in your email to clients?!
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make 1984 fiction again
(@_dDeltaDt) reported
It’s only when everything breaks that you learn all the problems in your code you never knew existed, nor imagined could occur. Now that all that’s fixed... @IBKR Can we please have another outage?
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Samdabam
(@SamuelAuer) reported
@IBKR Was 45 minutes (!!!) in the wait loop on the phone and couldnt get any help. WheWhenevern ever I send an email enquiry via your webpage, there is an error message. please get in touch and help me!inquirycouldn't
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Cross Roads
(@CrossRo36022579) reported
@IBKR Can someone please provide me with a customer service helpline number in Europe/UK
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Bounty_Boy
(@BountyBoy18) reported
@IBKR someone is trying to access my account and I’ve been on hold with you for 50 mins. Awful service.
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Gloria Yu
(@itsyunotme) reported
@IBKR Still having problems over in Hong Kong -- unable to fetch market information 😨😨😨😨
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Crust
(@crustmp4) reported
@IBKR now my account keeps locking me out for no reason, have called customer service 3 times, 3 times I have waited 1h and a half, the issue gets resolved and 2 hours later, it locks me out again, what kind of lousy broker is this? Such a joke of broker
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Maegan Robichaud
(@Robichaud_edu) reported
@IBKR absolute nightmare trying to get any assistance from customer service. Hours on hold today, finally get thru, only to get disconnected. Locked out of acct. This is unacceptable.
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AlexDD
(@ADDisaProblem1) reported
@IBKR The worst service out of all my brokers! Sent a support email 2 days ago about a simple price correction for ticker PRPM and nothing! No response just crickets. Utterly useless! #ibkr $ibkr
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Samdabam
(@SamuelAuer) reported
@IBKR please help me. Was on the waiting loop with customer care for 45 mins (!) nad still cant access my account. The email inquiery on your webpage gibves an error message. Please help!inquiryandcan'tgives
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H
(@BessKidd2) reported
@IBKR Can you please confirm if your site is down? I cannot even customer support page, nothing opens.
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ContextTurtle
(@contextturtle) reported
@IBKR I can't login again. IBKEY does not work with my account.
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Sam S.
(@Sam_S_000) reported
@CrossRo36022579 @IBKR Unsure if I should be relieved that I'm not the only one with this issue 🤔,
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ℕαЅ
(@NassarSyed) reported
@IBKR Software is never 100% reliable. What is important is how quickly this was addressed and mitigated. I have been actively using your brokerage for over 4 years, this is the first incident. You deserve a pass. Well done and that m you!
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ERIC INCE
(@InceNY1) reported
@Jonk87 I know very well !!! Yesterday I start $2700 down it was crazy because @IBKR system was out. I can not exit the trade. but thank God I did stay discipline and I finish up green
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1HundredTrillion
(@100TrillionBTC) reported
@IBKR Anyone having issues now? I am getting a popup “untrusted peer”. Never had that before..
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The Greg Man
(@greggfr) reported
@IBKR Why is every phone call to customer service I wait an hour To obtain assistance? Wow!
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Amr Rashad
(@AmRashad) reported
@IBKR you guys are terrible. Everyday 30 minutes before market opens you screw up and the app becomes completely unresponsive. Completely unacceptable. I hope someone sues you and make you lose alot of money.
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AlexDD
(@ADDisaProblem1) reported
@IBKR The worst service out of all my brokers! Sent a support email 2 days ago about a simple price correction for ticker PRPM and nothing! No response just crickets. Utterly useless!
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Cross Roads
(@CrossRo36022579) reported
@IBKR Cannot login due to failed login attempts and no way to reset or unlock my account, can you please fix this!!
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Colton Stang
(@StangColton) reported
@NassarSyed @IBKR Everyone freaking out over one trading morning. Or getting stuck in trades even though they knew there was a problem. Speaks volumes to people having weak risk management.