Interactive Brokers status: trading issues and outage reports
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Full Outage Map
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Problems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
- Login (56%)
- Trading platform (33%)
- Website (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 East Orange
|
Login | 12 days ago |
|
Williamsburg
|
Login | 25 days ago |
 Noida
|
Trading platform | 26 days ago |
 Brest
|
Login | 2 months ago |
 Melbourne
|
Trading platform | 2 months ago |
|
Lille
|
Login | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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๐โโ๏ธ R@m Malay ๐ (@rammalayind) reported@IBKR Any update on my support ticket
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Treize (@TreizeKushrena2) reported@assface_burner @IBKR $hood is a joke, wonโt let you trade with unsettled funds when volatility is elevated like today. Ask me how I know lol. Its slow as hell, has terrible fills. IBKR fills instantly, clearly the superior brokerage
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ATIER (@AtierOfficial) reported@IBKR @JoseTorresEcon Been waiting a whole month for your Transfer team to reach out to my current broker so they can transfer all of my positions to IBKR. How is this normal? The most rubbish customer service I have ever seen. If you dont help me asap Iโm going to cancel my transfer request.
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0xW ๐ (@0xWwwwwwww) reported@stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR
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TrendTrader (@TrendTrader_US) reported@IBKR Your customer service is lacking compared to Fidelity and Scwab. Why do you restrict IRAs from trading $BNO, $CPER, $MPLX โฆ when the other two donโt? Your customer ssrvice never follows thru to resolve these issues despite promising to do so. #noaccountability
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AngryPhysicist, PhD. (@Drcamole) reported@IBKR To issue a web ticket, I need to sign in, but my issue to start with is related to my inability to sign in. Possible to PM me and provide me some contact information in the form of an email or phone number to call that provides me a human to speak to who can verify me.
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JT Gert (@the1Gert) reported@AiStockAgent @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.
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Holmes1618 (@Holmes1618) reported@IBKR @JoseTorresEcon This is out of desperation contact attempt: Recently opened an IBKR account and trying to transfer in meaningful funding into the said account. Having a glitches and find there is NO WAY to get hold of a real live agent, unlike TOS or many others. How could this be? Please help!
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PhenixInvesting (@PhenixInvesting) reported@kallervoinen @IBKR I don't know I was on a call with 2 other traders and we are all on different continents. We all got "Invalid order" System Rejected order right around the bottom. The problem arise around 10:15 -10:30. We called Support and Trading Desk they provided 0 help and not even cover for the guys that were short. We ended up spamming the Keys until we could get out. I woke up 4 hours later and it's still not working Unacceptable for one of the most legit and biggest broker out there. Clients losing 100's of millions without any way to manage
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sroy (@roy34340023) reported@IBKR Your India ops is a complete circus. The simulation is a joke, your customer service is clueless. Zero faith in doing any trades thru you.
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J (@Blue_1Trades) reported@IBKR Why does your platform run so awful. Also, I did an ACH transfer into my account that I initiated on Friday and the funds aren't settled in my account. Also, the UI and website are so buggy. You guys need to step up your game. What's the deal? @CharlesSchwab settles my funds after 2 business days. What is the deal ?
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James Sun (@LSKMSun) reported@IBKR what maintenance??? App not accessible!!!
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Nerd_abroad (@Nerd_Abroad) reported@senzu_capital @IBKR Same problem here
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PhenixInvesting (@PhenixInvesting) reported@IBKR South Korea Futures - K200 Massive Order system Failure - Broken since 11pm last night Please fix your system Totally Unacceptable, Traders & Friends losing millions and massive risk of blowing up due to your Error. Community deserve excuse, answer & money back
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Light Yagami (@lightyagami3107) reported@Akshat_World @IBKR please confirm whether there as an error from your side.
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Taxation Is Theft. (@j61968) reported@IBKR i cant fund my account your support is an ai loop that goes nowhere. USELESS! @IBKR
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๐ข๐ฆ๐ฉ๐ฆ๐ฐ๐ฑ๐ฏ๐๐ข๐ข (@iB3Bestpony1985) reported@IBKR hi, I have a disability support pension and I would like to do trading through you but your platform makes it near impossible and I would hate to think I would have to report you to the a Triple C for discrimination due to income. Perhaps we can work something out
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C pyles (@Cpyles42) reported@IBKR Is there a problem with your trading platform? Just lost ability to trade futures! No one answering phone or chat.
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Leo GNK (@GnkLeo17852) reported@IBKR @JoseTorresEcon Hello, I am having trouble accessing my Interactive Brokers account. I recently deleted the authenticator from my Microsoft Authenticator app, and now I cannot log in because I no longer have access to the security code. Could you please help me recover my account and reset my
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Mr. Dustan (@mr_dustan) reported@IBKR The url on your profile is broken!
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Jabon McGrewber (@JacobMcGrew6) reported@binaycjha @IBKR Same here. All trading permissions gone all of a sudden. Looks to be a system issue per how many other people are having the issue
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Bitget Support (@BitgetSupport) reported@yedior @GracyBitget @IBKR Please elaborate further on your concern or you may send us a direct message to properly address the issue.
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Nitin Raysoni (@NRaysoni) reported@IBKR am from india mumbai my application is midway can i have any email id of indian customer care where i can explain what they need My name is Name middle surname Ur software counts middle name 1st letter only so ckyc is stuck Account no-U****4454
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Boy Firdaus (@BoyFirdaus75) reported from Banda Aceh, Aceh@IBKR @boyfirdaus75, I Support GCV $315,159๐ฎ๐ฉ, but When will this Dream come true?
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joe (@Yogithebearish) reported@IBKR Opening a ticket in your susten is actually quite difficult because you have to navigate a mine field of AI generated answers and faq. Your support staff is terrible. Last time I opened a ticket it took a week to get a response.
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CT๐ช (@gercekci_V) reported@joemccann @IBKR @ibkr has a horrible user-interface, i decided to stop using it and pay premium extra cost elsewhere where user interface is much more friendly. call me stupid but I have seen zero improvement by ibkr in the last 7 years - they do not even try
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DC (@HalifaxDC) reported@speculator20221 @chessdunk @IBKR I think I know why it might have happened to me. There was some kind of form about API Authentication that I was supposed to sign when I logged into the Client Portal a couple of days ago. I was in a hurry, so I passed over it, figured I'd do it later. Apparently, that might have been enough. The worst thing is, for some reason, they cancelled my Stop Loss on the live trade that I was in, but didn't cancel the trade itself (let that one sink in). Luckily, the trade went in my direction a bit, so I was no worse for wear. I still stayed on the phone, on hold, after that, because I was going to give them an earful ... but at the 2.5 hour mark of being on hold, I threw in the towel and hung up.
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Alex ๐น (@Alex_Steger_) reported@super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving
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๐ข๐ฆ๐ฉ๐ฆ๐ฐ๐ฑ๐ฏ๐๐ข๐ข (@iB3Bestpony1985) reported@IBKR Please inbox me for more information in and if you're willing to help me fix this issue you shouldn't (discriminate) due to financial capacity and I don't use the word discriminate lightly.
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DividendMillennial (@DividendMil) reported@GeorgeFChahine @IBKR I might open an $IBKR account. I have heard great things and schwab is slacking a bit in their customer service