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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (50%)
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Login (33%)
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Trading platform (13%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
 Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
 Xirivella |
Login | |
| Sant Cugat del Vallès |
Login | |
 Paris |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Captain Obvious
(@cacoethes_carpe) reported
@IBKR Your customer service is terrible.
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groovyeyal
(@groovyeyal) reported
@B_to_z_k @IBKR @Tony_BATtista at least once a week on the mobile app. need to log out completely, shut down the app and log back in. it sucks but a necessary evil.
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🅰🆈🅾🅾🅻🆄🆂🅰🅽🆈🅰!!!
(@ayomhiofficial) reported
@DanWalker_UK @IBKR It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Whitehat_legion and he fixed it completely.
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Failed Lyndon LaRouchite
(@odd_opinions5) reported
@IBKR This isn't just clickbait - it is clickbait financial scam on steroids as bad as physical gold for your IRA
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Captain Obvious
(@cacoethes_carpe) reported
@Sara60846106 @IBKR Cheap fees, but you REALLY get what you pay for. Customer service is garbage with these ones. Hopefully you can figure it out on your own.
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BacardiTrader
(@BacardiTrader) reported
@IBKR this is the second day with market data for Mexican Stock Market please help #TRMX #BOLSAMX
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Captain Obvious
(@cacoethes_carpe) reported
@IBKR Your customer service is really, really bad. @Questrade might cost a little more, but at least you get SOMETHING for your money with them.
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Stefan Meyer
(@Stoefah) reported
@Penoles I cannot place an order on @IBKR for your stock (PEOLES) as my market order just hangs there. @IBKR have tried multiple consultants and no can help me. It does not even show the buy/sell SNAPSHOT. Very disappointing service. #GOLD #SILVER
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I Sell Premium 🍒🇨🇦
(@B_to_z_k) reported
@groovyeyal @IBKR @Tony_BATtista I've had similar problems before but today is on another level. I need to restart TWS every time before i can open or adjust any position!
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Nadia S
(@madhatressTO) reported
@IBKR have you done something to your mobile app? I’ve been using it on my iPad Pro without issues for months, until last week when it randomly will not respond. I’ve deleted and reinstalled the app, and erased the whole iPad. It works fine on my iPhone.
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vittorio 😏
(@vitto_737) reported
@IBKR your customer service is atrocious. I feel like a ping pong being cold transferred to different ppl.
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Gray
(@GrayTendo) reported
@IBKR I did not request an Election. It was a simple request to Transfer my Warrants which can be done with a simple email to the Transfer Agent. Are you having a problem? $GTII
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Madhu Rajput (Maddy)
(@madhuonline) reported
@IBKR your customers support reps are not well trained they don’t understand your own documents requirements and it’s hard to make them understand. So bad broker @IBKR
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Mad Scientist
(@ScientistTrades) reported
@IBKR - guys! What happened to your Interactive Brokers mobile app? Monday and today it’s been slower than the turtle setting on my mower. Please fix this! So slow!
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I Sell Premium 🍒🇨🇦
(@B_to_z_k) reported
Anyone having data connection problems with @IBKR's TWS? It's driving my crazy. I submit the position and when i go to the live section of activity tab, i can't see the bid/ask! I have to restart the platform every time! @Tony_BATtista we're still waiting for you guys in Canada🇨🇦
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Sara
(@Sara60846106) reported
@IBKR Hello, i have an in inquiry regarding opening an account , how can I contact the support team ?
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Matias Iriarte
(@Matiasfabricio) reported
@IBKR Is the platform down right now?
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Starving Artist
(@blerghhh) reported
@IBKR No results on product search. Please fix.
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Tala2020
(@Tala20274059094) reported
@IBKR Very dissatisfied with customer service. Please advise me privately
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Aka yoyo
(@BissYoyo) reported
just opened an @IBKR account to short sell, they had me on hold for an hour and then hang up🙃 what start bad end bad I guess
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aborashed
(@aborash47093794) reported
@IBKR The money goes in but doesn’t go out, why? Technical support isn’t available, how come?
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〽️سهم
(@m8hor400) reported
@IBKR Why OTC not working in my account?
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Giorgio
(@slackercapital) reported
@IBKR my iPhone got stolen and I can’t log into my account. Tried to call customer support for days and can’t get an answer this is unbelievable! Please contact me asap
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AlexiaSheen
(@AlexiaSheen) reported
@IBKR I can't log into my account, I've sent a message to the support if they can help me but the answer is inside the mesage box and to acces that I need to log in so I can't do anything, I'm from Spain, could you give me the phone number to contact please?
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bobek
(@lolekinbobek) reported
@stock_mj @gagecannabisco Tried to buy some today, but @IBKR says "this contract can only be closed"... wtf?!?
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Captain Obvious
(@cacoethes_carpe) reported
@IBKR Been trying to open an account for a week. MANY hours waiting to try to connect with a customer support person. Finally gave up. Your support is garbage.
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Edward Raegner
(@raegner) reported
@IBKR someone is hacking my bank account and I've been on hold for over an hour and your interactive chat is no help
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J_Trades
(@JBTradez) reported
@IBKR the customer service for this broker is unbelievable sent multiple direct messages with no response been just over a week with no response please could you reply
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Olivier H. Lerch
(@OlivierLerch) reported
@IBKR Fix Currency conversion please
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Dave
(@TeslasDave) reported
So I held @TP_plc stock before the Wickes de-merger and have still not received my Wickes shares from @Trading212 - Does anyone know how long it is supposed to take?....I would have expected to have received them by now. Apparently it's on @IBKR - can someone help?