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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Website (22%)
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Trading platform (22%)
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Withdrawals (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Kristian
(@KrishnanKate) reported
@CrypticAces @IBKR @Wealthsimple What I didn’t appreciate was senior management was lying to me. Feel sorry for the reps because they don’t have resources and I can only imagine what its like for them dealing with clients they can’t help. SVP VP & Director are the causes of operation failures.
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jstippey
(@EnginerdJeff) reported
Anybody that even thinks of using @IBKR . I highly recommend they try calling in or using the chat feature on their website. Literally the worst customer service ever.
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01 Trader
(@01_Trader) reported
Does anyone have any experience with @IBKR support? Trying to call them for 2 days. I waited for the connection 22 minutes on Tue, now I’m waiting 30 minutes. Music is playing but there’s no answer neither any info on how long the cue is in fact. Any idea? Using +41 41 726 9500
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01 Trader
(@01_Trader) reported
@IBKR I'm unable to contact IBKR support (CH and UK numbers) for 2 days. I waited 22 and 30 minutes and then hang up. Any chance to discuss my problem with withdrawal? Tbh, I don't care about market volatility which is supposed to be the reason of your inability to react adequately.
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Arnold Wong
(@arnzfm) reported
@IBKR Why is it that recently the IBKR app has been experiencing so many issues? My app and desktop is not working again... aside from the big outage this week, I’ve experienced this twice more....
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Eric
(@TradingRicky) reported
@Guruleaks1 Speaking of risk, it's still not clear to me whether stops in place would have worked or not. Got no reply from @ibkr about that matter. Annoying not to be able to trade, but would be huge for a position trader like myself if stops were down due to their technical problems
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maxitrol
(@maxitrol) reported
@IBKR Are you having problems with your website? It is constantly showing blank page. Do you open account for EU private clients?
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richard solomon
(@fanranger) reported
@IBKR its time for mr peterfry to dip into his billions and hire more to fix whats wrong. you cant scale to 1.million customer base without support
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Mustafa Dumyatti
(@MustafaDumyatti) reported
@IBKR Do you have an outage today? I can't log in... same problem can't receive the SMS...
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Katie Kristian
(@KrishnanKate) reported
@2020molonlabe I am just going to tell you from a consumer awareness place. I had your problems. Lost thousands. So I moved my options to @IBKR and my stocks to @Wealthsimple The current management for last 3 years went downhill when Wayne left. The experienced left too.
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Adam Saher
(@AdamZachSaher) reported
@IBKR Does it go down like your platform and your site? Or I could use my money whenever I wanted?
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Galbus
(@Galbus96) reported
@IBKR WTH is going on I cant sign i I do not recieve the text and when I choose a voice call there is nothing happen when I press "9" please fix your sh*t you can not do this to our money
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Marc
(@MarcHudzon) reported
@IBKR Today I can log-in but pre-market warrant prices aren't updating and my P&L isn't correct... It's anyone's guess if I'm losing money. How on earth is this acceptable!? Your CEO's email just down-played the severity of these ongoing issues. #interactivebrokers #liable
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01 Trader
(@01_Trader) reported
@IBKR I am forced to contact Financial Ombudsman due to the lack of interest in solving my problem with withdrawal. I honestly do not understand how could IBKR became the best broker in the past. You have not reacted for TWO WEEKS, it is impossible to reach you over phone either.
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Katie Kristian
(@KrishnanKate) reported
@Thapa4Kamla I took my biz to @IBKR and @Wealthsimple but not without looking into why the service degraded in the last 3 years. Its because Wayne left. Apparently Wayne cared about staff. But they say its just rotting from the head now.
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Daniel Newton
(@DanielNewton39) reported
@IBKR waiting on your customer line for >1 hour. waiting for a Customer Service Rep for >1 hour. the one security i wanted to trade on your platform is a "close-only" trade. What is going on? Need more info please
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Wall of Worry
(@WallWorry) reported
Why is customer service on hold music always so distorted by static? Given technology and that the voices are clear you would think we would be able to tidy this old problem up. @IBKR
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StevenT
(@StevenT10670688) reported
@IBKR again technical issues...omg...2nd time during the week!!!! What now? Unable to login for 2 entire days? Are you kidding?🤮🤮🤮🤮🤮🤮
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Mike Tepper
(@mike_todd_1) reported
@IBKR Dear IB Support: A legitimate stop order was elected, but, failed to execute. I called and reviewed the order with John, who agreed. He said he would follow up. Tom messaged asking if it's still a problem. Yes is the answer - still nothing on this from IB.
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Katie Kristian
(@KrishnanKate) reported
@alfiesmdrnlife Don’t believe the lie alfie! They don’t mean to lie its a job. Just know this the problems you faced many face and its cuz the senior management has been willfully negligent. The experienced reps went to scotia. Now its being run into the ground. I moved to @IBKR
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01 Trader
(@01_Trader) reported
Due to the HORRIBLE support at @IBKR (no reply for 2 weeks, impossible to reach them over phone, no reaction to tickets sent), I am forced to contact Financial Ombudsman. You’d better consided opening an account at Interactive Brokers!
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Red
(@nick_vladkis) reported
@IBKR Did you know that the log in issues are still not fixed?
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Katie Kristian
(@KrishnanKate) reported
@alfiesmdrnlife @IBKR Its a little more costly but I do options. It only had issues Friday for the 1st time in a year but I got through by phone so that was ok. If you prefer low fee and do big stocks and bitcoin @Wealthsimple has the robinhood model. No fee but slow to transfer money in from account.
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August
(@AugustPhang) reported
@IBKR another outage?!
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jstippey
(@EnginerdJeff) reported
@sanglucci Since @IBKR was trying to keep you so bad, did they give you some sort of VIP number or anything. I'm trying to report a critical flaw in their trading software for separate managed accounts and I can't even get in touch with anyone. Man these guys are terrible now
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TheDayTrader
(@TheDayTradr) reported
@IBKR option data are showing option closed, there is a lot of technical issue lately with your platform that impact our trading
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Katie Kristian
(@KrishnanKate) reported
@CrypticAces Move to a brokerage that isn’t managed in such a poor way. Especially with the near term down side you wanna be ready for the rally when the US fed prints more paper to drive value stocks. I went to @IBKR and @Wealthsimple . 1. for options 2. for no fee.
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01 Trader
(@01_Trader) reported
Dear @ibkr, I sent to you an Inquiry #T784298 - U4165858 on November 25th through your Support Site as registered user. I have NOT received any reply untill now, means in TWO WEEKS since my request. Is there any chance you’ll react?
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50
(@50Pips) reported
@dineshydv @IBKR technical issues with the platform
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August
(@AugustPhang) reported
@IBKR @IBKR another outage today!