Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Website (44%)
• Login (33%)
• Trading platform (22%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Nelson	Website	12 hours ago
Hyderabad	Login	13 days ago
Mesquita	Website	17 days ago
Calgary	Trading platform	20 days ago
Málaga	Website	2 months ago
Saint-Ouen	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brad Kibel (@KibelBrad) reported 1 minute ago

  @IBKR Sell the stupid ****

• 
  TiltFolio (@TiltFolio) reported 2 minutes ago

  @JoachimMo1985 @IBKR I'm not sure about issues at IBKR specifically, but having worked for a few brokers, I can tell you that the tech department usually comes third or fourth in priority. These organizations are typically led by marketing, followed by corporate roles (risk management, strategy).

• 
  Nate (@nathan96911) reported 6 minutes ago

  @IBKR I have spent the week trying to get thru to a person to talk to about my account. Your automated phone service hangs up when you select speak to agent. It tells you to log in but it does not log in. And tells you contact customer service for login assistance.

• 
  PhenixInvesting (@PhenixInvesting) reported 9 minutes ago

  @YYF171ttk @IBKR After couple hours we were able to get some orders filled then the system shutdown again for several hours This time it’s insane 30 hours in and no ETA time on fix

• 
  @Lionessxxxx (@Lionessxxxx1969) reported 23 minutes ago

  @IBKR Another load of bollox posted by google that has **** all to do with my UK timeline or interests. GOOGLE HAS REMOVED MY FACILITY TO REPORT SPAM/SCAM ADS BUT STILL BOMBARDS MY ACCOUNT & TIMELINE WITH **** ADS LIKE THIS. GOOGLE ARE THE BIGGEST SCAMMERS

• 
  Lex◇Investor (@Inves2grow) reported 23 minutes ago

  @_charles289 @IBKR no problems.

• 
  Murray Finlayson (@MtnMuzz) reported 23 minutes ago

  @IBKR what is wrong with your website? I set up my account for withdrawals and have sufficient funds. So WHY does the confirmation keep throwing an error? And why is there NOBODY to speak to?

• 
  DadBod (@alpha_imag8252) reported 24 minutes ago

  @IBKR today I have tried to open TWS in 3 different PCs and it stalls at the "reading layout configuration" screen. I uninstalled the latest version of the software and installed the stable version and had the exact same results. Never had this problem before. I accessed your website and there is no record of such problem currently.

• 
  MillenniumKnight Inc (@MKINC) reported 28 minutes ago

  @IBKR Your status page is showing no issues, but for the last 2 hours I haven't been able to access my paper trading account. "NAV Calculation currently unavailable". What's up?

• 
  Joe Wyer (@joe365ppm) reported 28 minutes ago

  @IBKR Really need to work on the UI and also if the website is going to be so complicated you need to make accessing live support much less difficult

• 
  Yousif Ashknani (@AshknKW) reported 29 minutes ago

  @IBKR No communications about ur boomer app not working during market hours ???

• 
  Ramy Gerges (@ramyggerges) reported 29 minutes ago

  @IBKR customer support is abysmal.

• 
  Rod Farva (@large_farva34) reported 31 minutes ago

  @IBKR Absolutely worst customer service experience of any company I have ever worked with by far. I hate you guys.

• 
  Aaron J. Fentress (@AaronJFentress) reported 31 minutes ago

  @IBKR Boston might come out okay down the road but in no way did they win this trade.

• 
  HammurabiHarmless (@gach51565) reported 33 minutes ago

  @IBKR Hope you are not in companion with Interactive invest who are the worst scammers on earth.

• 
  FactPulse (@FactPulse93508) reported 34 minutes ago

  @IBKR Literally the worst broker imaginable. They block tickers now, they price cap anything remotely volatile, even large caps so you're stuck in a bad trade or can't enter a good one. This broker is anti-success. High fees and trading interference. Run from this broker.

• 
  Martin BC (@MARTINPARK111) reported 35 minutes ago

  @IBKR Exactly. A clever model inside a broken process is still a broken process.

• 
  Jesus (@CCrypto1001) reported 36 minutes ago

  @kyingda @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

• 
  Javi Cg (@CJ02023589) reported 39 minutes ago

  @IBKR "‘Not urgency" must be your customer service mantra. It takes months just to handle a simple complaint.

• 
  Atman (@Hermes10wisdom) reported 39 minutes ago

  @IBKR @sumeet06 Waste of time, nobody over there get back to you customer service is dead.

• 
  Long & Right (@Ramblin_Rebel13) reported 44 minutes ago

  I have an open position but @IBKR has kindly told me to f off at least twice now with no ETA on a fix. Their traders can't even close my position. Why is this ok? @CFTC

• 
  Shraey (@iamshraey_) reported 44 minutes ago

  @IBKR trying to open an account, but the only ID option shown is an Australian driver’s licence, and submission always fails with invalid ID type. Support keeps telling me to upload a passport which isn’t even an available option or try again as it might be tech glitch. Is this a serious platform with tech or support team or just GPT-4 era vibe coded?

• 
  Samuel (@sam_smms) reported 45 minutes ago

  Hello @IBKR Can you explain what caused that issue? That problem is still where I made a deposit usdc today, but the amount is hold for a day

• 
  Oded Tamir (@tamir_oded) reported 46 minutes ago

  @IBKR It takes more than 10 days to open account in Israel and still waiting . This is level of service of the 80'.

• 
  William W. Nicholas (@Alohayall_) reported 48 minutes ago

  @IBKR @JoseTorresEcon Change your God damn pdt rules. What makes you so slow in such a simple action!!! ？？？ A bunch of stupid IT do you really need so long?

• 
  RobertoenMexico (@Olde_Pharte) reported 50 minutes ago

  @IBKR I'm done with you A.I. I've filed a complaint with the SEC. Maybe that will get your attention.

• 
  habibi (@habibi_zzyy) reported 52 minutes ago

  @ekapob @IBKR yes。down

• 
  Sr Investidor (@SrInvestidor) reported 53 minutes ago

  @IBKR Unfortunately support is not being very helpful, their response is always that there is no ECD and no mitigation and that they are waiting for “the developers response”, we are close to a month wait now, I was hoping you could shake things up a little bit

• 
  joe (@Yogithebearish) reported 57 minutes ago

  @IBKR @JoseTorresEcon And your customer service is even worse than your software. If you are not already using IB stay away from them they suck.

• 
  Camila💚 (@Camiescobar_19) reported 57 minutes ago

  @IBKR lol this hits different when you're already down 40% on some random altcoin, ibkr dashboard just feels too clean compared to watching charts on your phone at 3am