Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (60%)
• Website (30%)
• Trading platform (10%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Málaga	Website	25 days ago
Saint-Ouen	Login	2 months ago
Le Grand-Quevilly	Login	2 months ago
Sydney	Trading platform	2 months ago
Jewar	Website	2 months ago
Noida	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Boris Povolotsky (@Borispov_) reported 44 seconds ago

  @hanshaozi @IBKR I’m interested, too. @IBKR Would you at least address this issue publicly and state when do you plan on removing PDT rule??

• 
  Mellie Mel (@MellieMelvc58) reported 51 seconds ago

  @IBKR @JoseTorresEcon Go read recent YouTube comments and hear Chris Camillo describing how terrible a user experience he has with your app. You give truly terrible customer experiences, and yet so many of us want to use your services for international trades. Level up!!

• 
  RobertoenMexico (@Olde_Pharte) reported 3 minutes ago

  @IBKR R U not even reading what I am saying?? When I call the customer support numbers you direct me to the automated response demands my account number which I cannot access RU simply an automated response as well??

• 
  Catherine898 (@funfoodlover) reported 4 minutes ago

  @IBKR I don't have money to invest. That is my main problem

• 
  baani 🦕 (@baanibaani4) reported 6 minutes ago

  @ALBACapMgmt @IBKR do you save before logging out? (File > Save Layout) is local JTS folder read-only? uncheck that so settings are saved also File > Global Configuration > Lock and Exit "Use/store settings on server" checked for backing up to IBKR servers

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 6 minutes ago

  On the @IBKR institutional Client Services line, an India call center handles my security issues. It takes >2 hours to work through my 2FA issues. On the @IBKR retail Client Services line, I speak to a US person and it takes less than 15 minutes to work through the SAME ISSUES.

• 
  INTER (@Night34Blue) reported 7 minutes ago

  @IBKR Hello, I have already completed all requested tasks, uploaded documents, updated my financial profile, completed MiFIR and tax information, and funded my account. However, I am still unable to receive the trading permissions I requested, and I keep receiving only automated responses without a clear explanation or solution. I respectfully ask for a proper manual review of my account by a specialist and clear guidance on exactly what needs to be changed or updated for approval. I have spent a significant amount of time trying to resolve this issue, and if this cannot be resolved properly, I may consider withdrawing my funds and using another broker platform instead. Please review my account carefully and assist me with a real solution. Thank you.

• 
  William W. Nicholas (@Alohayall_) reported 11 minutes ago

  @IBKR A new week begins. When would you stupid team cancel pdt rules？

• 
  ToXic God (@ToXicGod321) reported 11 minutes ago

  @rafikaliturki @IBKR What ******** does that have to do with this post you stupid donkey?

• 
  Davide Morcelli EU (@Davide_Morcelli) reported 13 minutes ago

  @IBKR run one of the best trading platforms in the world and one of the more embarrassing support desks attached to it. Almost 10 days of silence on a routine ISA request, after a cheerful "we'll revert soon." The bar is on the floor.

• 
  William W. Nicholas (@Alohayall_) reported 14 minutes ago

  @IBKR @JoseTorresEcon Change your God damn pdt rules. What makes you so slow in such a simple action!!! ？？？ A bunch of stupid IT do you really need so long?

• 
  James Butler (@jbutlersg) reported 14 minutes ago

  @IBKR you guys have the worst most painful sign up process. Even just sent an email to support and even that came up showing an error. Why is it so difficult?

• 
  C.S.N. Iyer (@iyerchandrru) reported 17 minutes ago

  @IBKR Hi Facing problem in transferring funds, pls how to proceed further…

• 
  PonziMaxi (@ChaserBid) reported 17 minutes ago

  Trying to sort an @IBKR account with stables for 2 days, and it's just an all-round ****** experience. Still waiting for stablecoin approval, interface is horrible, bad UI. Been waiting 5 minutes for the deposit button to render. Do non-crypto folk just accept this as fine?

• 
  EliteTrading (@EliteGainzTrade) reported 17 minutes ago

  @kiantrades @discord_support Yes, Discord and @IBKR both terrible services for traders. My rant for the day. Lol

• 
  KhushbooR (@KhushbooR1) reported 18 minutes ago

  Inadvertently transferred funds to @IBKR @thomaspeterffy in the US without even having an account, and now your website/customer care is so confusing, I can't even get an option to request refund/reversal. How do I contact you?

• 
  Lynda Holt (@travelynrose) reported 19 minutes ago

  @IBKR I expected better quality from you.

• 
  Robert (@bobjshine) reported 19 minutes ago

  @IBKR Need login support ASAP

• 
  kevin (@kevin03698324) reported 21 minutes ago

  @IBKR Don’t open account in IBKR 12 days not even opened the account Customer service is so bad Not experienced person working No reply from them

• 
  ***** Not CISSP® 🔹 (@0x7fff9) reported 22 minutes ago

  @IBKR dam son, I read "Interactive Bonkers" and wanted to ask if you wanted help on cyberz.. but now I realize is "brokers" and feels pep_sad.

• 
  Mr Sinatra (@MrSinatra_MDW) reported 22 minutes ago

  @grok @IBKR Still no Grok access!!! wtf?!?!

• 
  PhenixInvesting (@PhenixInvesting) reported 25 minutes ago

  @ross_w__ @IBKR I’m stuck on that **** show !! Currently down 500k and counting **** I wish I thought about using Kosdaq as an hedge to flatten out when they failed to take my orders yesterday night

• 
  Mr Sinatra (@MrSinatra_MDW) reported 26 minutes ago

  @grok @IBKR This feels like vaporware. wtf?

• 
  joe (@Yogithebearish) reported 29 minutes ago

  @IBKR Also your support is terrible. It is absolutely useless. Which is why I come here to complain.

• 
  Long & Right (@Ramblin_Rebel13) reported 35 minutes ago

  I have an open position but @IBKR has kindly told me to f off at least twice now with no ETA on a fix. Their traders can't even close my position. Why is this ok? @CFTC

• 
  白大白🎀 (@DianaV65176) reported 39 minutes ago

  @IBKR Send help!

• 
  ThinkDifferent (@ChallengeThink) reported 47 minutes ago

  @tradingview your team desperately needs to patch the issue with constant and random sign outs from integrated brokers, specifically @IBKR. The connectivity is absurdly inconsistent and now your verification prompts have stopped working properly

• 
  Jasdeep (@jmadan) reported 53 minutes ago

  @IBKR what a bad signup process you have as compared to @CMCMarkets ... almost 2 weeks and still want more documents vs 1 day. Would not recommend @IBKR to any anyone

• 
  Sparky Slims (@brothachucka) reported 56 minutes ago

  @IBKR is a garbage broker. I've been trying for 2 weeks to buy some international stocks and it continues to not work. Meanwhile I've had to watch my main pick go up 70%. I've reached out to support, wasn't helpful. Was told 2-4 weeks for a response on my followup ticket.

• 
  Bastiat Knew (@surveyforyou) reported 58 minutes ago

  Hey @IBKR how can you be so good at executions and soooooo bad at pretty much everything else?