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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Trading platform (53%)
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Login (32%)
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Website (11%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guaratinguetá |
Login | |
 Vigo |
Trading platform | |
 Macas |
Trading platform | |
 Mulhouse |
Website | |
 Loretto |
Trading platform | |
| Guayaquil |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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John Somerset
(@JohnSomerset1) reported
@IBKR But it is so complex / an admin hurdle to get a margin loan even though I am a customer (individual a/c) with a sizable balance. I do not understand why IBKR makes clients provide a credit report when the onus should be on IBKR to do this and underwriting appropriately.
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Pecunia Prognosis
(@pecuniaprog) reported
@robjh2 @IBKR I did get a reply, but no solution. They said they have a software bug regarding the migration. I ended up opening a new account under my name and then doing an internal transfer - so far of the available cash. I should be able to do securities next week
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AyranPapi 🇹🇷🇦🇷
(@KanakemitBenz) reported
@IBKR I need help with my bitcoins
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ShamusJ
(@ShamusJ909) reported
@IBKR Your server is offline, and your server status page says “no issues”?
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K McCauley 🏔🏄🏻
(@kipmccauley) reported
If you are looking for an investment app that crashes or has errors every time you open it, @IBKR is the place to be!
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ChartLook
(@chart_look) reported
I can't login into my @IBKR without my phone, and my phone doesn't work since Rogers is down. How do I get compensated for my loss here🤔 @RogersHelps @Rogers
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بلال علی
(@mbilal_1210) reported
@IBKR I am facing problem to login in my account. Please guide me with below message “Your secure code card has expired.
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Azricktradez
(@asricktrades) reported
Today was the final straw for me with @TDANetwork after months of bad fills, lags, wrong quotes, I finally made the switch today to @IBKR and I am impressed
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Beth Sugrue
(@B_Shugs) reported
@IBKR has locked up over $60,000 of our Investment Club's money. Worst customer service ever! I've spent 6+ hours on hold in the last 3 months. I have asked to withdraw funds and their website says "The functionality is currently not available". NEVER do business with this CO
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Ski69xD
(@Ski69xD) reported
Avoid @IBKR at all cost. Worst company in the world. If you forget your username, good luck closing your account before they charge you a silly inactive account fee! Customer support doesnt answer and you're left running in circles! JUST CLOSE MY ACCOUNT!
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Kiri
(@KuznKiri) reported
@IBKR They checked my documents for three months and didn't give me access to the trade. The website is slow, you can't get through on the phone. In general, the impression that some small and cheap office. IB works like turtles and sloths. I had to close an unopened account
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CDoubleUU
(@TraderCDoubIeUU) reported
@IBKR I don't understand why I can't buy directional call contracts 0D2E (few hrs left till mkt close even) w/a cash account? In TOS this is no problem.
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citizen bae
(@BaeCitizen) reported
@IBKR I have been waiting 75 min yo get through to customer service. How about you invest in that department. This company is going to go bankrupt. Terrible service 💩
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Sachin Sharma
(@sachinvats) reported
My view on current deleveraging and why few stocks are suffering more - In Oct 2020, i have 4x leverage on my @IBKR account, I didn't use, but it was available - since Feb 2021, the margin available has gone down consistently on my account, as of now, I am using 4% & that's it
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JoeNatural
(@ChinaStockPro) reported
I find Interactive Brokers @IBKR repeatedly to have the worst customer service of any broker I've ever dealt with. Such a bummer, as I love their platform. You call for platform help and they talk down to you as if you should already know the answer.
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NaWaF 🇺🇸
(@NawafLove) reported
@IBKR The problem has been resolved ,Thank you🌺
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d
(@dan64wiz) reported
anybody out there trade TOPIX $topx futures? are they section 1256 contracts? on interactive brokers $ibkr they seem to account for them on the 1099-B which seems strange to me. thanks to anybody who can help. @IBKR
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Crypto Value Research
(@BoatSell) reported
@IBKR Unable to open and close positions due to an issue with the trade permissions. Sent a ticket - no reply. Tried the live chat - twice waited for 20 minutes with no reply. Used to be a great service back in the days. Shame.
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بلال علی
(@mbilal_1210) reported
@IBKR Hello sir i had sent a message in DM regarding my login problem in account. Appreciate your response.
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بلال علی
(@mbilal_1210) reported
@IBKR Hi sir i had sent a message in DM but i am not getting any response. Appreciate your support.
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Tacho Pistacho
(@mioinfinitos) reported
@IBKR After having profound problems and now seeing the Twitter comments about IBKR - there’s clearly foul play.
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Martín Perez
(@muymartin) reported
@IBKR portal dont work!!! Help Chat dont work!!! I cant trade!!!
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GG
(@FDerchie) reported
@IBKR Why don’t you learn proper customer service instead?
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Brian
(@Gyrene4341) reported
@JeffAmazonX @IBKR No problem! It’ll only cost you a paltry 0.9%, too!!! Would you like that with a side of ETFs?
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ethan w
(@Dhhdhd42222736) reported
@IBKR Down twice in 1 day.
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River of life News
(@trurone) reported
@IBKR cannot even sign into the site, and watching my money get slaughtered while being unable to sign in, server too busy, and you want to sign more people up to this?
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Boric Brine
(@Boric_Brine) reported
@IBKR #ibkr Not able to log in.... atleast acknowledge problem!😠
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بلال علی
(@mbilal_1210) reported
@robjh2 @IBKR I have same problem
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HKobserver
(@h_kobserver) reported
@IBKR I am not interested in Algo. I just want to login my acct
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m7md
(@m7mdghnam) reported
@robjh2 @IBKR I have same issues