iTunes

iTunes Outage Map

The map below depicts the most recent cities worldwide where iTunes users have reported problems and outages. If you are having an issue with iTunes, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iTunes users affected:

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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Bedford, MA 1
Sydney, NSW 1
Spring Branch, TX 1
Traverse City, MI 1
Portland, OR 1
Guayaquil, Provincia del Guayas 1
Naperville, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • RichMcConville Rich McConville (@RichMcConville) reported

    @AppleSupport Can you give a straight answer as to why #DoctorWhoFlux Episode 6 is not available on iTunes? Understand this: It has nothing to do with my phone or software. This is your problem. I’ve already submitted an email request to Apple Support and losing patience.

  • LoveMarvel1D Directioner (@LoveMarvel1D) reported

    @mabelegion Walls Debuted at 9 at the Billboard 200 while Confetti is at 80, Louis also Topped iTunes Charts in many Country💀 (Not Hating on little mix just giving some info to someone who is Dragging another artist down)

  • jtcosplayz JT (@jtcosplayz) reported

    @DoctorWho_BBCA @bbcdoctorwho I’ve seen the season finale episode is available on AMC+, DirecTV streaming app, and Amazon Prime Video, but it hasn’t released on Apple TV/iTunes yet. Is there a problem with it being posted there??? Because I’m very eager to see how the season ends

  • OliverMantell Oliver Mantell (@OliverMantell) reported

    @RMCunliffe I believe you can get round the storage problem if you connect the phone to a computer with (your) iTunes on… (of course this may not help if you need it immediately)

  • DebrickWookiee Benjamin (@DebrickWookiee) reported

    Yep, I am yet another one waiting on the final episode of season 13 of @bbcdoctorwho to be fixed on @iTunes. @BBC do you know this is broken?

  • Gwyntaglaw Gwyntaglaw (@Gwyntaglaw) reported

    I finally got to see #Dune and enjoyed it. I should have waited for the cinema but ended up watching via iTunes. Some thoughts. - Rebecca Ferguson is definitely the standout - Most of the problems or concerns I had read about boil down, as expected, to this being only part 1

  • _dev_urandom_ @devurandom@cybre.space (@_dev_urandom_) reported

    @xkeepah i honestly am thinking of getting an apple account, but i have no idea if itunes as a service where you can buy audio files still exists or if their promise of making these files un-drmed is still true, or if the entire thing has been replaced by apple music

  • sambarvadaii Anirudh (@sambarvadaii) reported

    @AppleSupport How do I sign in to my Apple ID account on iTunes? The app keeps showing that my password is incorrect, even after resetting and entering the new password.

  • burnunit jon stark olsen (@burnunit) reported

    So I had a real annoying problem. When it came out, I got a copy of Arcade Fire’s Intervention single as an mp3 from a friend. I placed it in my iTunes library and held onto it. Only thing is, it was clearly bootlegged off a radio show. There’s a radio DJ talking over the outro

  • RichMcConville Rich McConville (@RichMcConville) reported

    @bbcdoctorwho I bought a season pass on iTunes to watch this episode and you refuse to release it. I AM NOT SIGNING UP FOR ANOTHER STREAMING SERVICE!!! GIVE ME WHAT I PAID FOR!!! 🤬🤬🤬

  • hchorey I’ll be Hunter for Christmas 🎶❄️🎄🎁 (@hchorey) reported

    @bethanyagilbert It's strange, because even yesterday the URL for the Dec. 6 episode in the iTunes feed was weird / malformed and wouldn't play, but the Dec. 5 episode was fine. This morning the 7th episode worked, but the 6th was still broken. :)

  • coupsv8 meri (@coupsv8) reported

    @horangiepowered the problem is some country fanbases didn’t even put effort in helping rwy chart at the top of itunes chart and coordinating everyone is hell especially finding volunteers in europe it’s insanely hard i got to see it myself being part of the itunes projects for attacca😞

  • burnunit jon stark olsen (@burnunit) reported

    This was the only copy of Intervention in my iTunes 14 years later. I COULD NOT make it go away. I am not sure, but I think it’s because I signed up for Apple Match several years ago and the service treated my imported collection as the source of truth for my music library

  • KastleKaylock Bear (@KastleKaylock) reported

    @bbcdoctorwho I have contacted @apple multiple times about The Vanquishers not uploading on @itunes they said it was a network issue and that they couldn’t help. Any ideas? For some this is the only way to catch up on #DoctorWhoFlux

  • gnader Khalo George (@gnader) reported

    So, Twitter, anyone else having problems with DoctorWhoFlux on iTunes? Any word on when this last episode will be released?

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