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iTunes

iTunes Outage Map

The map below depicts the most recent cities worldwide where iTunes users have reported problems and outages. If you are having an issue with iTunes, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iTunes users affected:

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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Township of Evan, KS 1
Wolverhampton, England 1
Dillon, CO 1
Kansas City, KS 1
Cardiff, Wales 1
Hannover, Lower Saxony 1
New Bedford, MA 1
Sydney, NSW 1
Spring Branch, TX 1
Traverse City, MI 1
Portland, OR 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • beamsbeamsbeams
    beamsbeamsbeams (@beamsbeamsbeams) reported

    @ZackFrongillo @Section10Pod Just tried it on a second phone and same problem. Strangely it works through desktop iTunes app.

  • RayMcCue
    Raymond McCue ๐Ÿ’—โšค๐Ÿ’œโšฃ๐Ÿ’™ (@RayMcCue) reported

    @CGMonk I'm having trouble recognizing which store that is... It doesn't look anything like iTunes or Amazon; looks too lifelike (Kudos to the designer on that) ๐Ÿ˜œ๐Ÿ™ƒ

  • cara84h
    Cara ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@cara84h) reported

    @nikkidommie Yea I use a US server and connection is fine. I tried to buy on iTunes, made a new account, won't let me do it on there either lol

  • deafheaven
    Tom (@deafheaven) reported

    @jmr___18 Iโ€™ve gone 100 per cent itunes. Keep all my movies on two external hard drives. No more storage issues and it is so much easier to scroll through and find something to watch. I only use the streaming services for tv shows.

  • wnrtjn
    - (@wnrtjn) reported

    @Apple @iTunes "A software update is required to restore your iPhone." Are you really serious? Did somebody spill your morning coffee? My phone is broken and I want to restore it AS IT WAS BEFORE. Please answer immediately with a solution.

  • mattjarvis79
    Matt Jarvis (@mattjarvis79) reported

    @BBCSounds Hey - I have been using a streaming service to listen to BBC radio through iTunes/Apple Music app on the mac, but now it says it will discontinue- how can I get the M3U files/streaming locations in the future to continue listening?

  • rosenz
    Gary Rosenzweig (@rosenz) reported

    How do you like to get your music? iTunes Store? Another digital store? Apple Music? Spotify? Another streaming service? CDs? Vinyl?

  • s3nsi
    David ๐Ÿฅ€ (@s3nsi) reported

    Like, the Spotify Client is faster in any way, is better organized, the search is faster and it is just overall a 100 times better experience. Iโ€˜m honestly shocked even though I use Apple products since forever and iTunes was always bad. But using it for a music streaming service

  • ikonicfam
    pami (@ikonicfam) reported

    @teamgenieiKON Hi I have a question. Is there no problem streaming on genie even if I downloaded the song on itunes???

  • MrsJonica
    ๐Ÿ‡บ๐Ÿ‡ธ ๐Ÿ‘ฉ๐Ÿฝโ€๐Ÿ’ผ Jonica (@MrsJonica) reported

    What artist occurs most in your top 150 iTunes library? Tryst itโ€™s easy to fill it upso make sure i can determine which ones i want free vs payments after 2 three 3 which means you need a customer client services. Which I never had a problem with @Apple until i got fired.

  • C00p29
    CB (@C00p29) reported

    Like have you never heard of iTunes?? People donโ€™t care about owning music anymore. Thereโ€™s a reason streaming has blown up and itโ€™s the convenience factor. These folks want to solve problems that donโ€™t exist

  • ChicagoMikeSD
    ๐Ÿ‡บ๐Ÿ‡ธ Chicago Mike๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@ChicagoMikeSD) reported

    @RachelATC @iTunes Ouch, I keep all my music on scan discs, have my playlists written out as well as photos of them. I learned that while a producer when our computer system went down right before going live. A whole 4 hour show gone.

  • VantellectuaI
    ๐Ÿฆš (@VantellectuaI) reported

    @4seokjinnnnn What blacklist are you talking about? Many bts song on different time have faced problems in iTunes, do you mean they were blacklisted too? And you guys need to stop claiming everything for yourself, 1st trying to claim that Singularity hidden vocals and now simple praise tweets

  • shooty_music
    ๐•Š๐•™๐• ๐• ๐•ฅ๐•ช =. (@shooty_music) reported

    @ellipsi_music @GooseGooseMoose Sometimes I should cut off on streaming service and playback my infinite iTunes library ๐Ÿ”ฅ

  • LHoening11
    Lisa Hoening (@LHoening11) reported

    @mrsDmanley Yesssssss. Iโ€™d consider paying $$ maybe between $5-10. But not $30 when I already pay for the service. Put it on iTunes for $30 and Disney+ for much less ๐Ÿ˜ฉ๐Ÿ˜ฉ๐Ÿ˜ฉ

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