iTunes Outage Map
The map below depicts the most recent cities worldwide where iTunes users have reported problems and outages. If you are having an issue with iTunes, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iTunes users affected:

iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
New York City, NY | 1 |
Portales, NM | 1 |
Jacksonville, FL | 1 |
Seattle, WA | 1 |
Verona, Veneto | 1 |
Charlotte, NC | 1 |
Lehigh Acres, FL | 1 |
Miami, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iTunes Issues Reports
Latest outage, problems and issue reports in social media:
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ؘFangs 💖 (@jhopebaseIine) reported
i really hope there's nothing fishy going on with the iTunes freezing & Apple music problem,,, please keep streaming!!
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𝐉oão៹⁷|MEGTAN👅🧈 (@jeonsevenrings) reported
@AriFuckUBitch1 ITunes was down
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BTS on AM (@BTSxAppleMusic) reported
@Skyxcielooo @iTunes For now, yes. I'm seeing reports of ARMY contacting Apple Support and being told that they're aware of the issue and working tp fix it.
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Luna is a hybe stan 💙💜❤️🧡 (@Lunamoo71330902) reported
Guys I just thought of something how do we know Megan's label doesn't have something to do with why like everything stopped working today she did make a bet in court that said the song would be successful we've never had problems with iTunes before why is it this time
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⟬⟭ ∞ 🐯🍓🐻⁷💜V ∞ ⟭⟬ (@BTSTigerBearTae) reported
@PopDrug You're pathetic. iTunes customer service already admitted it's an issue with their chart not updating that they're trying to fix.
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BTS on AM (@BTSxAppleMusic) reported
@SparklingGemJin @modooborahae @iTunes I wish I had more insight but it seems to be that it's possibly server issues. I'll add that we shouldn't expect to see any announcements from any of Apple's official accounts as they're all for promotional use.
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lee (@diorsjw) reported
billboard sucks we’ve always known that but they continue to be nothing but terrible towards bts, spotify takes away thousands of streams, and now suddenly itunes is down and they haven’t said a word…
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andy (@lobotomease) reported
spent like 30min downloading the audio from the loser=lover music video cutting it down to a normal song and adding it to itunes just so i don’t have to hear them say freaking anymore
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∞ Luna⁷💜 ⟭⟬ ᵃʳᵐʸ ⟬⟭ (@LunarMoonChild7) reported
So what I'm getting is that itunes was down for like, 23 hours. That's insane
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ping is the CUTEST THANG🧈👅 (@ickiwicki) reported
My problem with sale is I want atleast 80%-70% to go directly to hybe and bts I really wanna know how sales are distributed do itunes/apple take a cut And how many percentage
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PrettyPoodle💛💙🐩⁷ (@GratefultoJesus) reported
@taestylze @lei_with_luv They aren’t just freezing- they are making it really hard to find the new remix even when searching. This is not just a glitch. I’m forreal wondering what sabotage that itunes is putting in place right now that they need to be down this long
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kootonin ᥫ᭡ ₇ 🧈👅 (@cadburyggukie_) reported
@hyyhdani oki oki i thought since itunes is down too , something else came up too
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ArmyForLife💜🧨🧈💃⛱🪐 (@MoButta_MoBetta) reported
@BTSzerofilter @modooborahae @iTunes I used to be one of the people on the other end of the chats/phone calls for issues like this. The more people who chat or call to report they are having a problem the faster they will fix it. It will trigger an investigation if enough people contact them.
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PrettyPoodle💛💙🐩⁷ (@GratefultoJesus) reported
@shawna20201 @aBTSpopper613 iTunes down all days making it hard to find the remix on iTunes. One of the streaming services keeps pausing.
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David Price (@DavidPr80944324) reported
@cabanasgirl Honestly, he's just a troll who deliberately says outrageous, idiot things so people will hate follow him or listen to his podcast (yeah, also, it's NOT working either. his podcast is like the 10,000th most popular on itunes)