Kraken Outage Map
The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Kraken users affected:

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Miami, FL | 1 |
Lübeck, Schleswig-Holstein | 1 |
Tottenham, England | 1 |
Belleview, FL | 1 |
Galaţi, Judeţul Galaţi | 1 |
Salmon Arm, BC | 1 |
Muskegon, MI | 1 |
Turriff, Scotland | 1 |
Gainesville, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Ulrike S. (@blondpinkyberry) reported
@krakenfx @jespow Fix your site and stop 🛑 all these crypto capping
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𝗛𝘆𝗽𝗲𝗿𝗶𝗼𝗻 𝗥𝗲𝗳𝗿𝗮𝗰𝘁𝗼𝗼𝗼𝗼𝗼𝗿 (@MrRefractor) reported
I don't understand why they won't provide the private keys given each user has a unique deposit address. At least let me manually recover the stuck funds if they refuse to deal with it and won't let me do anything. I thought @krakensupport customer service was meant to me good.
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ilgiga (@ilgiga) reported from Gadesco-Pieve Delmona, Lombardia
$ADA #Cardano is now supported by #LedgerLive BUT it's impossible to send ADA from LedgerLive to an address generated by @krakenfx exchange: an error occurs and Ledger software shows that address as NOT VALID!
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Tobbe (@TobbeTheTipper) reported
@BrokenMuzzle @TheCryptoDog @krakenfx You have to KYC everywhere if you want to cash out to fiat tho lol. Kraken at least seem to have a functionable support
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eddycarra (@eddycarra_) reported
@cardano_whale @seatownwx Yeah. They are just numbers on a screen. They are all insolvent. Ftx has been handing out loans left and right. Use @krakenfx as they have given me 0 issues with buying and withdrawing.
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N (@n_ad_eem) reported
@TobbeTheTipper @TheCryptoDog @krakenfx seems a more professional outfit and their customer service is top!
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FrancisBovineSwift (@SwiftBovine) reported
@krakensupport When are you guys going to re-enable the XRP/USD trading pair for US based customers? Kraken was my first exchange and my favorite exchange. Since you guys took precautionary measures on XRP, I've been forced to back alley deals in bad neighborhood exchanges to get my XRP fix.
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Caribbean King Crypto 💎🦍👑 (@Crypto_CKing) reported
Only exchange I’ve never had an issue with is @krakenfx. Their customer service is the best by far
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Christopher bialokur (@Christo90654217) reported
@barfieldwalkz @krakenfx How did it work out for you and shib how did you handle it did you come out ahead I hadn't followed it closely but I know there are some serious problems so I was just wondering how it worked out for you?
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John Holowach (@johnholowach) reported
@noremacback @BlockFi I don't believe exchanges are the issue, I think that they, despite facing issues with personnel and revenue, will be unlikely to hold your funds hostage. It is high APY companies that have cracking. But if I had to choose one exchange, @krakenfx. Never had any issues with them.
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Keleboi (@Keleboi7) reported
@krakensupport We still not working? My $$ is still on hold wtf
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lamby (@lamby_0x) reported
Been locked out of my @coinbase account for 3 weeks bc they “can’t verify my ID”. Finally regained access after calling customer support everyday and submitting numerous tickets. I will now be moving over to @krakenfx full time
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MK Ultra (@digraph_MK) reported
@krakensupport I'd rather get my withdrawals done 🥲, that's the most urgent issue at hand
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mocho17™®© | BRRR88.ETH®© (@cryptomocho) reported
@BitMEX well way better in overall kyc for new acc is a pain @krakenfx I will need to open a new acc @coinbase is the worst of all Goat customers support/ bad customers data /shity security/ blok or freeze acc just for an day to day practice
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E (@The_Rum7) reported
@LunaClassicHQ @krakensupport @krakenfx will you support the $LUNC 2% burn?