Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Login (60%)
- Mobile App (20%)
- Transactions (13%)
- Website (7%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bonn
|
Transactions | 5 days ago |
|
Zwischenahnerfeld
|
Login | 13 days ago |
 Yukon
|
Website | 14 days ago |
|
Tegernsee
|
Login | 23 days ago |
|
Melissa
|
Login | 26 days ago |
|
Frankfurt am Main
|
Login | 28 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Dupuis (@BenDupuis6) reported@krakensupport Can you give any plausible why you were the only exchange affected and why this happened at the precise moment you were having connection issues? It’s all too coincidental. You must accept the blame.
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Daniel (@TrendingHodler) reported@krakenfx NO it is NOT the browser! All day I get the same error message: "The order failed to execute. Please refresh quote.". I was unable to sell or transfer ALL DAY and I lost a ton of money! still now Im getting this error message, no matter what device or browser Im using!
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bigshoots/ (@B1gShoots) reported@BenDupuis6 @krakenfx @TrendingHodler Exactly, Trading should have been halted if there were issues.
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Gerard (@ggvanloon) reported@lginatic @krakensupport This is a serious problem for kraken. They should compensate to keep themselves in this market
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Gerard (@ggvanloon) reported@mbarrbosa @krakensupport Good answer from Bybit, but kraken does not have a good history on this type of problem. Truly hope they refund. Noy good at all !
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Romall Smith (@RomallSmith) reported@krakensupport Are you saying that was a legitimate wick not a system error?
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Leyton Bohren (@BohrenLeyton) reported@krakenfx how did your prices drop so low when all other exchanges did not? please fix this it absolutely rekt me and if I was anywhere else this wouldn't have happened
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Christopher Pallotta (@technicallyhodl) reported@CryptoMichNL @krakenfx What could they do to fix it ?
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ש (@yeshuagaines) reported@krakensupport The site will not allow me to convert any coin to ADA or DOT, have tried many times and the requests fail. Even after "Refresh Quote," fails every time. Please fix.
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Alan, Bristol CTO (@20ping3) reportedSome ugly @krakenfx charts today. Serious performance issues recently resulted in outages, but today we saw chaotic price action, miles away from the market price, wiping out people's accounts. Use Kraken as a fiat on/off ramp, but keep far away from trading with leverage. 🙄
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bigshoots/ (@B1gShoots) reported@LuisSousa84 @krakensupport @krakenfx Agreed, one should be raised against them. Halt trading if you know there's issues.
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Adam Stephan (@adamstephan) reported@ImALigerRawr @krakensupport For irregular trading activity. Or the connectivity problems they were having with the site. You think it’s normal that the price of Cardano dropped to 15 cents only on kraken???
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Alan, Bristol CTO (@20ping3) reportedSome ugly @krakenfx charts today. Serious performance issues recently resulted in outages, but today we saw chaotic price action, miles away from the market price, wiping out people's accounts. Use Kraken as a fiat on/off ramp, but far keep away from trading with leverage.🙄
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Conor Sullivan (@SpoonieLuv4519) reported@krakensupport NEXO refunded their users for this. REFUND YOURS or you will go down in flames for this. THIS IS COMPLETE FRAUD and the evidence is clear.
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Drice (@mekoskills) reported@krakensupport During the sharp downward movement for every order i tried to do resulted in errors. What was the cause of this?
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Elijah Pan (@pan_elijah) reported@krakensupport I was unable to make any trades earlier today as Ada and Dot dropped over 300% and lost all my money... how do you plan on dealing with this issue as it was technical issues on your part, I understand a slight difference in exchange prices but Ada dropping to .15 instead of .8 ..
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Morgan (@Morgan69292364) reported@krakensupport @krakenfx Ethereum down TO Kraken $700 PHEMEX $1548 BYEBIT $1517 BLOCKCHAIN $1530 Kraken down more than 50% on eatherum than other exchanges?!! Whats going on kraken?
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Ife ☔️ (@AktiveIfe) reported@OptD419 @krakenfx Lol I thought that was an error on the chart bro
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Joshua Soliday (@JoshuaSoliday1) reported@cryptoninjay2k @MartiniGuyYT @krakenfx Use a vpn and use binance. Fees are much better. You won’t this issue pop up because of liquidity. Plus you are able to diversify more which farther reduces your risk.
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David Townsend (@dtownsendasic) reported@krakensupport Is your software broken are are you actually claiming these were legit sales? If you can have someone enter a sale at an excessively low price and force margin calls your system is a scam. This had to be software error. You need to fix it.
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Alxndr.eth (@mrahennessy) reported@EthereumJesus @JamesSpediacci @krakenfx I’m not that queued in to crypto trading. Are you saying someone exploited Kraken’s low liquidity issue with sales at $700, triggering a bunch of margin calls, forcing down the price - and, presumably, scooping up ETH at these lower prices?
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Vindubbz (@vindubbz808) reported@intocryptoverse If I could’ve, I would’ve. I got an error message @krakenfx for 30 minutes straight while the price kept climbing. I immediately opened another account on another exchange
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T.A with T.A (@turtleCrypt) reported@JacobCanfield @krakenfx It'll go back there again. Once these things do this major pull down some how they test it again
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Darius (@dpucas) reported@TheMoonCarl @krakensupport and @krakenfx issues and drop review please...
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LAM (@LAM81110607) reported@krakensupport @krakenfx I have a 26 page presentation already drafted, which will be the start of a class-action lawsuit if you don't respond to me and fix your errors. Lawyer love this stuff. I'm sure there are plenty more who will join from your absurd #Ethereum dip who did not have the same error.
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Ben (@valleyof7winds) reported@krakensupport How did you see a surge in selling when the site was down for most of the move. Why was this selling surge only on your exchange and no one else's. Also chainlinks price went way lower on your exchange as well. Even BTC fell below all the other exchanges.
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Jeff (@jefferydollars) reported from Echelon, New Jersey@krakensupport Please do the right thing and look into the fact that your exchange crashed a huge % more than all the other exchanges. Please do right by your customers I have a ticket in 4520714. You will see that you liquidated my positions far below the true trading value of $ETH. PLEASE FIX
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Ben Dupuis (@BenDupuis6) reported@krakenfx @TrendingHodler You’re responding to that but not the hundreds of us asking about our stolen money?! Give us back our money! There was clearly an error on your part which led to incorrect pricing forcing mass liquidations. Fix the issue and refund the money!
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Darius (@dpucas) reported@elliotrades @krakenfx @krakenfx issues and drop today review please...
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Murtough (@Murtough) reported@kaboom12344 glitch imo... on @krakenfx itself € 0,56x as lowest. had it too, gone after reload twice.