Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	8 days ago
Mannheim	Mobile App	8 days ago
Paris	Mobile App	8 days ago
L’Étrat	Login	9 days ago
Paris	Mobile App	9 days ago
City of Brussels	Transactions	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cypto Montana (@HTX_Web3) reported 2 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  Ray (@primeray333) reported 2 minutes ago

  @krakenfx After 10 days, Kraken is still the ONLY major exchange that hasn’t migrated $H to the new contract. Every other exchange has already converted and is trading. Kraken remains completely frozen with no timeline. They claimed it was a “Humanity gateway issue” — @KrakenFX .

• 
  LionessX ₿🦁👠 (@LionessOnX) reported 3 minutes ago

  @krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!

• 
  Ray (@primeray333) reported 7 minutes ago

  @krakenfx #krackenfx #krakensupport says there’s a incident and that’s why humanity has been locked for 8 days. Every other exchange is trading #humanity kraken denies it’s their issue. They blame it on humanity but nobody else is having problems.

• 
  LettsTrade (@PlumbGuard) reported 8 minutes ago

  I’m very upset with @krakenfx I’m a loyal customer and I know space travel is fake and your trying to sell me stocks of company which can’t even make a rocket what don’t explode 💥

• 
  Luke Dunshea (@elldeeone) reported 8 minutes ago

  @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

• 
  Stephane Clousier (@joselpatriota) reported 9 minutes ago

  @NotThe20th @krakensupport Have you fix issue?

• 
  Ennina†or ☧🪢 (@enni_nator) reported 10 minutes ago

  @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

• 
  Nitin Danak (@Nitkama) reported 16 minutes ago

  @krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day

• 
  Hypercall (by Synapse) (@SynapseProtocol) reported 18 minutes ago

  @macdegods No options in that feature set? These have consistently been Robinhood's single largest trading revenue line item *since they launched* and every other brokerage that breaks them out. CB acquiring Deribit + other crypto native platforms adding support (see @Bullish + @krakenfx pushes) SPX options alone turn over a month's worth of *all perp volume globally* every single day Feels like they have to be part of any "everything app", no?

• 
  撸猫大地 (@gfl123151) reported 20 minutes ago

  @krakenfx @FIFAWorldCup Why can’t I log in today? Is this the case for all users in China?

• 
  Dale (@DaleMont1785) reported 20 minutes ago

  @krakenfx @FIFAWorldCup Kraken has lost my $3000 deposit! No support help!

• 
  nuria var (@AdrianoGenghi) reported 24 minutes ago

  Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Derek (@Derek9o9) reported 28 minutes ago

  @KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

• 
  Kakegurui (@KakeguruiGenki) reported 29 minutes ago

  @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

• 
  Juicy Juicy (@Juicyjuicyart) reported 35 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  Mansur (@MansurEcho) reported 35 minutes ago

  $BTC below $60K. Everyone is asking if this is a bear market. Here's how I see it. We've been through real bear markets. It was 2018, 2022. Those were absolutely different. Regular day these years was: projects shutting down every day, teams disappearing, exchanges collapsing. Influencers are quitting their channels due to an extremely high level of fear. Right now, the opposite is happening. More projects are launching. More institutional money is coming in. @krakenfx just became the official sponsor of the FIFA World Cup. @SpaceX holds 18,000+ BTC on its balance sheet. ETFs exist. The infrastructure is bigger and stronger than it's ever been. I've been building in crypto for 7+ years. Every time $BTC drops 40-50%, the same question comes up to me. Right now, underneath the price, everything is still growing.

• 
  Maryvale (@PhxRasta) reported 37 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  Elena | Contract Security Auditor (@SecurityElena) reported 42 minutes ago

  @_SEAL_Org @krakenfx sure they fund the 'security' org hope they audit their own **** too

• 
  J (@jkc0le) reported 45 minutes ago

  @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  dafusia (@dafusiamusic) reported 46 minutes ago

  @Aflyon_Thewall @krakensupport i have the same issue and it's sus. I refreshed and it always takes forrevver to load - I'm referring to kraken pro

• 
  YtilataF 🧑🏻‍🚀 (@YtilataF04) reported 47 minutes ago

  @RaccoonUnleash @krakensupport Same problem 😔

• 
  hibridotran (@Minunki349449) reported 49 minutes ago

  @krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?

• 
  zierl (@ShenQuant) reported 49 minutes ago

  @krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence

• 
  Ray (@primeray333) reported 49 minutes ago

  @krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.

• 
  MetallicusTDBN (@Metallicuscj) reported 49 minutes ago

  @primeray333 @krakenfx That’s terrible, have you being able to get it resolved? I encounter same issue.

• 
  stupidtrader (@lostinthechart) reported 57 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  J (@jkc0le) reported 58 minutes ago

  @krakenfx @WilliamsF1 @27villeneuve Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Crypto Shark Trading (@cryptoshark0x) reported 59 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently

• 
  Richard Clinnick (@Clinnick1) reported 59 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?