Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	6 days ago
Mannheim	Mobile App	6 days ago
Paris	Mobile App	6 days ago
L’Étrat	Login	6 days ago
Paris	Mobile App	6 days ago
City of Brussels	Transactions	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Evya East (@Freshya7f) reported 3 minutes ago

  @krakensupport Every time I try to login I'm asked for to update the app but it still won't let me in

• 
  Notsu (@Notsu311406) reported 4 minutes ago

  @Kropotkin57 @krakensupport @jespow Yes issue can happen but lmao it takes 18 hours and not even fixed? What even worse is they didnt inform about that before i started withdraw Others exchanges always warn when problem happens!

• 
  Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported 6 minutes ago

  @krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.

• 
  Maryvale (@PhxRasta) reported 7 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  Izulisen (@Izulise) reported 8 minutes ago

  @krakensupport @KrakenSupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently. I had call on web and email but no answer..

• 
  LettsTrade (@PlumbGuard) reported 8 minutes ago

  I’m very upset with @krakenfx I’m a loyal customer and I know space travel is fake and your trying to sell me stocks of company which can’t even make a rocket what don’t explode 💥

• 
  sharanx (@sharan01x) reported 10 minutes ago

  @krakensupport One of your support team members is absolutely refusing to answer a direct question and keeps giving me canned responses. I don’t have an option but to post this publicly as my messages keep ending up with the same person. Can I get *anyone* else to respond to me?

• 
  F@NTM! (@Jewjubrown) reported 11 minutes ago

  @krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.

• 
  Stephane Clousier (@joselpatriota) reported 11 minutes ago

  @NotThe20th @krakensupport Have you fix issue?

• 
  Codiar (@Codiar6) reported 12 minutes ago

  @BooneW @krakenfx Therefore, I have supported and will continue to support projects such as @THORChain . There should be no KYC and permissions in the future

• 
  RAVEN ♣️ (@Rvn_net) reported 13 minutes ago

  @krakenfx I don't know if it's my device or you, but I can't seem to use your app for a while now.. Care to fix?

• 
  penzlik.base.eth (@penzlyk_s) reported 18 minutes ago

  If you're in Ukraine and farming on Kraken, read this, frens. @krakenfx just dropped spot fees for Ukrainian Kraken Pro users through Aug 31, 2026. Maker goes from 0.22% to 0% Taker from 0.33% to just 0.05%. No forms, no begging support. It auto-applies to verified accounts (Intermediate and up). Here's the real play: cheaper fees mean cheaper volume. And volume is what feeds your Ink Points farm. You were going to trade anyway — now it costs you almost nothing to stack points while you do it. Zero-fee maker orders for the next few months is not something you sit out. You farming Ink, or still paying full freight?

• 
  Peter Popeszku (@Peter_Popeszku) reported 19 minutes ago

  @krakenfx why is the site not updating the account information?

• 
  Randall (@BryanSpaulding7) reported 28 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

• 
  撸猫大地 (@gfl123151) reported 29 minutes ago

  @krakenfx Why can’t I log in today? Is this the case for all users in China?

• 
  Firdous Ahmad π (@Firdousdar786) reported 32 minutes ago

  @krakenfx @BitcoinMagazine Do you support gambling projects?

• 
  Matej (@matejbusic) reported 35 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  freedom (@theguardian1988) reported 37 minutes ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  Ray (@primeray333) reported 39 minutes ago

  @krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.

• 
  Adrian Pawlowski (@AdrianPawl63124) reported 43 minutes ago

  @krakensupport what? no. its the whole site i bed. shady as hell sir.

• 
  J (@jkc0le) reported 47 minutes ago

  @krakenfx @WilliamsF1 @27villeneuve Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Ryukyuu 👩‍🚀 (@AkiraRyukyu) reported 48 minutes ago

  @Zain_Onchain @xStocksFi @krakenfx This feels like early access hype more than anything real yet

• 
  DEX₿OX | TEAM (@dexbox_team) reported 48 minutes ago

  @krakenfx Cannot find info on kraken. Url not working. Ukraine

• 
  Maskripto (@fypdonk) reported 52 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  dafusia (@dafusiamusic) reported 55 minutes ago

  @Aflyon_Thewall @krakensupport i have the same issue and it's sus. I refreshed and it always takes forrevver to load - I'm referring to kraken pro

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 56 minutes ago

  @krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.

• 
  Hurricane (@Hurricanelye) reported 58 minutes ago

  @krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?

• 
  linktopher11 (@VTLink) reported 58 minutes ago

  @krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me

• 
  KING 042 ⚪️🔴 (@KingKene042) reported 58 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Is it still working in Nigeria?

• 
  dafusia (@dafusiamusic) reported 58 minutes ago

  @krakensupport .@krakensupport @krakenfx There is no ground for KRAKEN to hold a customer's money hostage FOR 37 HOURS. THIS WAS NOT A WIRE TRANSFER- IT was SIMPLE INTERAC ETRANSFER. THIS IS UNACCEPTABLE AND WILL BE REPORTED TO THE MEDIA IF I DONT RECEIVE A RESOLUTION AT ONCE.