Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Login (54%)
• Transactions (23%)
• Website (8%)
• Mobile App (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
City of Brussels	Transactions	3 days ago
Trenton	Mobile App	12 days ago
Paris	Transfer	29 days ago
Toronto	Transactions	29 days ago
The Dalles	Login	1 month ago
Bonn	Transactions	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J (@jkc0le) reported 3 minutes ago

  @krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport

• 
  Rigo Cruz (@LankyGBC) reported 6 minutes ago

  @krakenfx Another day gone by with out having any form of support try and help be about my money that you guys are withholding from me

• 
  Jburdette (@MrJBurd) reported 11 minutes ago

  20 back and forth emails with @krakensupport and still no resolution. Same rinse and repeat bullshit by different agents trying to get their KPIs. No real support. @krakenfx is a terrible excuse for a "service" Do better.

• 
  Passerby (@KhazarMafia109) reported 14 minutes ago

  @Trezor @krakenfx 1) YOU negligently allowed 3rd party access to sensitive customer-wallet-facing links to YOUR 'In Browser' Suite. 2) YOUR Trezor1 prompts users to put seed phrase into a browser, which you admit is not 'best practice' 3) YOU'VE stonewalled customers affected by this breach.

• 
  Handa (@ananthanda) reported 14 minutes ago

  @krakenfx My elderly parents were scammed, and Kraken has now locked access to funds they urgently need returned to a retirement account before a 60-day deadline. Support keeps saying “watch for an email,” then goes silent for days. Please escalate immediately. #crypto

• 
  zierl (@ShenQuant) reported 18 minutes ago

  @krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds

• 
  Zack Adam :) (@ZackAdam1073207) reported 26 minutes ago

  @krakenfx scam cex , **** u

• 
  Rigo Cruz (@LankyGBC) reported 27 minutes ago

  @krakenfx I deposited $114 in Solana and you’re withholding my money. This is the fifth day and yet I have not seen a single person help me. This should not be this hard to resolve.

• 
  A (@eee888eee999) reported 32 minutes ago

  @krakenfx On May 28, I transferred 9,999.4 USDT from HTX to Kraken. Kraken immediately froze my account without any notice or explanation. At that time, due to the UK sanctions against HTX, some other exchanges also temporarily froze funds coming from HTX. However, most of those platforms have already lifted their restrictions and resumed normal operations. Kraken is the only platform that is still keeping my account frozen. The review process is extremely slow, and I still have not received a clear explanation or resolution. How is this any different from robbery?

• 
  Garry Howard (@GarryHowark0k) reported 34 minutes ago

  @PAdogah64519 @krakensupport PLEASE STOP USING KRAKEN APP. THEY ARE SCAMMING PEOPLES MONEY. NY ACCOUNT SAYS ‘Access Limited for no reason and I MAKE A REPORT to the email and chat support. They still don’t give me my money. It’s the worst app ever. I wish people wake up.GIVE ME back my MONEY

• 
  .... (@lullalelomera) reported 38 minutes ago

  @krakenfx No support 2 days now my money blocked nobody reply

• 
  Vector (@vector_vec150) reported 38 minutes ago

  @krakenfx I think everybody should abandon this business coinbase all of them sell all your crypto. It's never going to go up and be worth anything. It's better just invest in stocks and other stuff. Crypto we're starting to see it. True colors. It's garbage

• 
  RobinDotBD (@robindotbd) reported 39 minutes ago

  @HayekCypherPunk @krakenfx @krakensupport Any problem??

• 
  WORLDWIDE ASSET RECOVERY 👨🏼‍💻 (@Recovery_guards) reported 39 minutes ago

  @MrJBurd @MrJBurd If you’ve been scammed on #krakenfx and lost access to your funds?.. We need help recovering your lost/stuck funds on crypto,reliable and efficiently,notify now on X with the proof of scams transactions to file a conplaints..

• 
  AuroXD (@auroxdkick) reported 40 minutes ago

  @krakensupport All I want is for my funds to be returned. The USDT that I deposited was transferred to one of your hot wallets without any action or authorization from me, and I still have not received a satisfactory explanation as to why this occurred. I urgently need access to these funds and would appreciate a prompt resolution. Please investigate this matter and return my money as soon as possible.

• 
  Algorithm.btc (@godfred_xcuz) reported 41 minutes ago

  Sometimes this is why the industry is not taken seriously: we always go backward doing what lets us down. @krakenfx launching Bitcoin Vaults, is not healthy for this industry. You cannot and should not trust a centralized exchange with your BTC. Period. They always rehypothecate your BTC If you want FTX-sh!t like Bitcoin Lending again then use this. If you care about your bitcoin:native then exit centralized Bitcoin vaults. I prefer @HermeticaFi hBTC vault with complete on-chain transparency.

• 
  Jackyhood.eth | 📝 (@MechinePAN) reported 42 minutes ago

  @MrJBurd @krakensupport @krakenfx Hey bro, what's wrong? I'm also having problems with Kraken, and it's still not resolved. I haven't received any emails either. Have your funds or account been flagged for risk control? Look at my profile, I'm experiencing the same thing.

• 
  (Aladhi) 🕯️ 🕳️ (@FvckYourHedge) reported 42 minutes ago

  So great experience so far made me able to sharpen my OR strategy, here and there made some, lose some. Then this big guy decided to jump in @krakenfx with @breakoutprop. I think it was 2024 already? @Topstep was mooning already tons of tons of peaple trying the "new" stuff in the block

• 
  zierl (@ShenQuant) reported 42 minutes ago

  @krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?

• 
  .... (@lullalelomera) reported 47 minutes ago

  @krakenfx Fix my account i need money back 😭😭😭

• 
  zierl (@ShenQuant) reported 48 minutes ago

  @krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence

• 
  DOG•DA•***** (@dogdamassa) reported 48 minutes ago

  @GuntoGotEm @krakenfx The on chain data doesn’t lie. The largest wallets keep accumulating and the number of $DOG long term holders continues to grow. That means the real holders are not selling. What we see on CEX order books is often just a temporary picture created by market makers taking advantage of Bitcoin’s price action to manufacture sell pressure and try to wear people down over time. The goal is simple: create doubt, create fatigue, and shake out conviction. But we’re forged in chaos. We’ve been through worse. We understand what we hold. We’re not going anywhere. If anything, we’re accumulating right alongside the strongest holders.

• 
  Rigo Cruz (@LankyGBC) reported 48 minutes ago

  @krakenfx Hello, my name is Edwin Cruz. This is my support ticket. 21482160 i’ve been trying to get in contact with you guys for over 50 hours and not a single person has responded back yet. The only thing I’ve gotten is something saying that I owe $10 but when I try to pay, it won’t

• 
  Linda Schwartz (@LenkaB99) reported 50 minutes ago

  @krakenfx intercepted a transfer of ETH to my Onchain wallet, a wallet that only I have access to, because they suspected. It’s been over two weeks and they won’t tell me when or if they are going to return this ETH to my Kraken account. I don’t recommend Kraken!

• 
  WORLDWIDE ASSET RECOVERY 👨🏼‍💻 (@Recovery_guards) reported 50 minutes ago

  @KyrilVanBree @KyrilVanBree notify if you are also an affected victim of #krakenfx scam, or any form of crypto_related scam with evidence of transactions,reach out on X with a Dm to file a report for recovery help..

• 
  Pyro (@NotoriousPyro) reported 51 minutes ago

  @krakenfx @WatcherGuru No, I sold it at 100k and I bought a long time ago. Now the returns are garbage.

• 
  Degen hardy (@HardyDegen) reported 51 minutes ago

  @OpenEyesLoves @krakensupport Notify @Coin_RecoveryX on x, before it's too late, i had the same issue I wrote to them, mine has been resolved

• 
  .... (@lullalelomera) reported 52 minutes ago

  @krakenfx What about my account when you ll unblock? No support no email reply

• 
  Rigo Cruz (@LankyGBC) reported 53 minutes ago

  @krakensupport They’ve been withholding my money for five days and I haven’t been able to contact anybody I’ve messaged and reached out to every former support and I’ve got nothing back in return only AI

• 
  暴富小王子 (@jufacai8) reported 59 minutes ago

  @krakensupport Please solve my problem. Why is there no one to deal with it? The email is also a mechanical reply.