Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	8 days ago
Mannheim	Mobile App	8 days ago
Paris	Mobile App	8 days ago
L’Étrat	Login	8 days ago
Paris	Mobile App	8 days ago
City of Brussels	Transactions	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hypercall (by Synapse) (@SynapseProtocol) reported 2 minutes ago

  @macdegods No options in that feature set? These have consistently been Robinhood's single largest trading revenue line item *since they launched* and every other brokerage that breaks them out. CB acquiring Deribit + other crypto native platforms adding support (see @Bullish + @krakenfx pushes) SPX options alone turn over a month's worth of *all perp volume globally* every single day Feels like they have to be part of any "everything app", no?

• 
  FTF 📜 (@XSpark10) reported 7 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  yasemin çelik (@nuktedan) reported 7 minutes ago

  @krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.

• 
  撸猫大地 (@gfl123151) reported 10 minutes ago

  @krakenfx Why can’t I log in today? Is this the case for all users in China?

• 
  Garry Howard (@GarryHowark0k) reported 10 minutes ago

  @IvFisk @krakenfx @krakensupport They won’t even ******* say ****. They scamming people

• 
  Kakegurui (@KakeguruiGenki) reported 13 minutes ago

  @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

• 
  Ennina†or ☧🪢 (@enni_nator) reported 16 minutes ago

  @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

• 
  Watergoestosea (@watergoestosea) reported 18 minutes ago

  @krakensupport It's well above, nonetheless you refused saying it's technically impossible. In your page you say that's a standard case recoverable with a $200 fee.

• 
  Lorenzo (@Perafunk) reported 18 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off

• 
  Aflyon Thewall (@Aflyon_Thewall) reported 21 minutes ago

  @krakensupport All my other apps are working

• 
  Luke Dunshea (@elldeeone) reported 22 minutes ago

  @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

• 
  DomainExpansion (@wdympon) reported 24 minutes ago

  @krakensupport sir i need help my verified its pending for long time ago ? @krakensupport

• 
  Vladyslav Ivanko - AI Driven UI/UX Designer (@IvankoDesign) reported 24 minutes ago

  @krakenfx recurring buys UX dies on one question: can you pause without canceling? change amount without restarting? "set and forget" feels broken if "modify" means "delete and recreate."

• 
  Elena | Contract Security Auditor (@SecurityElena) reported 24 minutes ago

  @_SEAL_Org @krakenfx sure they fund the 'security' org hope they audit their own **** too

• 
  Maskripto (@fypdonk) reported 25 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  Juicy Juicy (@Juicyjuicyart) reported 27 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  AO Daniel (@iamaodaniel) reported 30 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  緑のおっさん.ink base.eth (@Jeilmm) reported 32 minutes ago

  @layer3 @krakenlistings I support @krakenfx

• 
  ReHell (@ReHell_Gaming) reported 33 minutes ago

  @LaydeeyBug @krakenfx What's the next step? Have you contacted support or taken any action?

• 
  Maskripto (@fypdonk) reported 34 minutes ago

  @cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 34 minutes ago

  @krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.

• 
  linktopher11 (@VTLink) reported 35 minutes ago

  I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say

• 
  nuria var (@AdrianoGenghi) reported 36 minutes ago

  Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Ray (@primeray333) reported 37 minutes ago

  Why is #kraken #krakensupport the only exchange that can’t trade $H. They say it’s a problem with humanity’s gateway but no other exchange is having issues. They froze it for 9 days causing holders to lose money. Seems like they don’t want liquidity leaving their platform.

• 
  Cypto Montana (@HTX_Web3) reported 41 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  Ray (@primeray333) reported 42 minutes ago

  @krakenfx #krackenfx #krakensupport says there’s a incident and that’s why humanity has been locked for 8 days. Every other exchange is trading #humanity kraken denies it’s their issue. They blame it on humanity but nobody else is having problems.

• 
  Placebo (@Plaxeb0) reported 43 minutes ago

  @krakenfx **** you ad

• 
  stupidtrader (@lostinthechart) reported 54 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  nuria var (@AdrianoGenghi) reported 54 minutes ago

  @krakenfx @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Stephane Clousier (@joselpatriota) reported 56 minutes ago

  @NotThe20th @krakensupport Have you fix issue?