Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	10 days ago
Mannheim	Mobile App	10 days ago
Paris	Mobile App	10 days ago
L’Étrat	Login	10 days ago
Paris	Mobile App	10 days ago
City of Brussels	Transactions	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Travis Schaub (@TimeIsMoneyHQ) reported 1 minute ago

  @krakensupport That doesn't help or answer my question.

• 
  Cypto Montana (@HTX_Web3) reported 6 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  India Crypto Research (@icr_indiacrypto) reported 11 minutes ago

  @CoinDesk @krakenfx @solana 2,500 tokens, most of which never had a path to a centralized exchange before. Settlement under 60 seconds, fees under a cent, no seed phrase. Kraken just gave retail users access to the exact liquidity window that used to belong only to people who could run their own wallet.

• 
  Crypto Shark Trading (@cryptoshark0x) reported 11 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently

• 
  Lubinga Daniels Kironde (@LKironde64186) reported 11 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup All africans let us support mexico when playing SouthAfrica.

• 
  Maskripto (@fypdonk) reported 12 minutes ago

  @cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx

• 
  Dom (@dom_de_la_rose) reported 18 minutes ago

  @zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?

• 
  Howard Brown (@BigDog0601) reported 27 minutes ago

  @PAdogah64519 @krakensupport Are you able to get help from kraken because I’m having the same issue

• 
  Ray (@primeray333) reported 28 minutes ago

  @krakenfx “I believe freezing customer funds for multiple days with no explanation or timeline is a violation of your regulatory obligations as a registered exchange. Humanity crypto has been frozen for 5 days and this issue needs to be investigated.

• 
  Deplorable A (@Crimson_n_Cream) reported 30 minutes ago

  @krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??

• 
  Pdxgtr (@Pdxgtr_35) reported 30 minutes ago

  @krakenlistings @krakenfx @CantonNetwork You guys need to implement a Dual price alert option for stuff so if it goes up to $430 like monero just did I can set an alert for that. And if it drops to 275 I can set an alternate alert for that. Please help with this. Just missed out on a huge profit opportunity there

• 
  nuria var (@AdrianoGenghi) reported 31 minutes ago

  Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  ⚡slavetosound⚡ (@slavetosound85) reported 36 minutes ago

  @stockplaymaker1 $ADTX at open or fade for a dip? Don’t have access to pre market on @krakenfx :(

• 
  stupidtrader (@lostinthechart) reported 40 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  J (@jkc0le) reported 41 minutes ago

  @krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go

• 
  olivemybestlife (@IamMrOlive) reported 41 minutes ago

  @krakensupport worst support ever ! Waiting three weeks on Priority ticket!

• 
  Towards Blissful Moments (@CalmnessWithin) reported 42 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Thanks

• 
  freedom (@theguardian1988) reported 43 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  Howard Brown (@BigDog0601) reported 44 minutes ago

  @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  ShoshonaRone (@RoneShoshona) reported 46 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  Taylor1402 (@Taylor14028613) reported 48 minutes ago

  @krakensupport WTF is the meaning of all this

• 
  Nitin Danak (@Nitkama) reported 48 minutes ago

  @krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day

• 
  Peter Popeszku (@Peter_Popeszku) reported 48 minutes ago

  @krakenfx why is the site not updating the account information?

• 
  Matej (@matejbusic) reported 49 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  Ray (@primeray333) reported 49 minutes ago

  @krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.

• 
  J (@jkc0le) reported 52 minutes ago

  @krakensupport @Tradermayne wanna help a dude out with your partner?

• 
  Watergoestosea (@watergoestosea) reported 54 minutes ago

  @krakensupport It's well above, nonetheless you refused saying it's technically impossible. In your page you say that's a standard case recoverable with a $200 fee.

• 
  Matej (@matejbusic) reported 55 minutes ago

  It's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  Juicy Juicy (@Juicyjuicyart) reported 58 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  Maximillian (@Maximillia82202) reported 59 minutes ago

  @Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero