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Namecheap

Namecheap Outage Map

The map below depicts the most recent cities worldwide where Namecheap users have reported problems and outages. If you are having an issue with Namecheap, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Namecheap users affected:

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Namecheap provides services on domain name registration, and offer for sale domain names that are registered to third parties (also known as aftermarket domain names). It is also a web hosting company.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Panamá, Panamá 1
Cochabamba, Cochabamba 2
Bogotá, Bogota D.C. 1
Ciudad Jardín, MEX 1
Lima, Lima 2
Caracas, D.F. 2
La Paz, La Paz 1
Zacatepec, MOR 1
Edinburgh, Scotland 1
Chiclayo, Lambayeque 1
Cholula, PUE 1
Girardot City, Cundinamarca 1
Medellín, Antioquia 1
Puebla, PUE 1
Hanoi, Hanoi 1
Montevideo, Montevideo 1
Los Angeles, CA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Namecheap Issues Reports

Latest outage, problems and issue reports in social media:

  • YonnyWiden
    Barely There (@YonnyWiden) reported

    @badrDev_ @Namecheap our website still down, 15 hours later.

  • harmonwebcom
    Harmon Web (@harmonwebcom) reported

    What we learnt from yesterday’s Namecheap outage: When your infrastructure sits in one data center abroad, one power/cooling failure can take down thousands of sites, emails, and domains at once. Local, distributed hosting reduces that single point of failure.

  • pardiezzi
    Dodin Dodan Jr. (@pardiezzi) reported

    @Namecheap I am having issues with renewing my domains. Checkout says my cc is not valid, but i cannot find any problems as it is my default and previously used card.

  • MissFuzzball
    Fuzzicus® Innocuous  🟦🇺🇸🇮🇱🇮🇷💙💛 (@MissFuzzball) reported

    @Namecheap My email was down for about 12 hours. When it came back up, no emails that would have been received during that time were there. Are they lost in the ether forever?

  • Brandslewaa
    Brand (@Brandslewaa) reported

    This raises serious questions about customer privacy, access controls, and internal security practices. I believe Namecheap should investigate this incident and provide a clear explanation of what happened and why those commands were executed.

  • ousher23
    not ousher (@ousher23) reported

    @UK_Daniel_Card @Namecheap Yes, major outage. A storm-triggered cooling system failure at the PhoenixNAP facility forced Namecheap to shut down over 5,000 servers to prevent hardware damage, though services are currently coming back online progressively.

  • prongl_
    Prongl (@prongl_) reported

    @Namecheap After 10 hours of outage you managed to get your systems online just in time to send me my monthly bill. Not even a credit for the downtime, how generous

  • andyrowe
    Andy Rowe @399 (@andyrowe) reported

    @shadilayvision @Namecheap Just speculating about the 8 hour outage with conflicting rumors. Had me wondering about ransomware but it actually was a cooling issue with their Phoenix data center.

  • OsoroOngera
    Brian Osoro (@OsoroOngera) reported

    Namecheap, Spaceship were down. What's happening.

  • Lorncat
    Lauren (@Lorncat) reported

    @NamecheapCEO Should my team go to the office tomorrow yes or no? Namecheap isn’t giving me an answer. Server is still down. Do we close indefinitely?

  • si1very
    Chris Silver Smith (@si1very) reported

    Namecheap is having an outage currently, which appears to be affecting my company email.

  • PixelPioneerOnX
    PixelPioneer (@PixelPioneerOnX) reported

    @PaulMugenda @NamecheapCEO @Namecheap I have same issue. All php pages give 503.

  • hamid2108
    Hamid Mousavi (@hamid2108) reported

    Our VPS has been down and intermittently inaccessible since yesterday, with no prior notice, no email, no clear explanation, and not even an apology. This is not the level of reliability or communication we expect from a VPS provider. @Namecheap @NamecheapCEO

  • jai_ozzie
    Jai (@jai_ozzie) reported

    @NamecheapCEO 14+ hours of business email disruption. Emails bounced. Business impacted. Namecheap’s compensation? $10. Yes, $10. Does @Namecheap seriously believe this demonstrates accountability to a small business after a major infrastructure outage? Thread 🧵 1/4

  • a_shimanski
    Artyom Shimanski (@a_shimanski) reported

    @appdevbyamitesh @Namecheap their Phoenix datacenter lost cooling, so they shut servers down to protect the hardware. domains, hosting and email all went with it. business email was down most of the day

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