Namecheap

Namecheap Outage Map

The map below depicts the most recent cities worldwide where Namecheap users have reported problems and outages. If you are having an issue with Namecheap, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Namecheap users affected:

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Namecheap provides services on domain name registration, and offer for sale domain names that are registered to third parties (also known as aftermarket domain names). It is also a web hosting company.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Zionsville, IN 1
Lake Charles, LA 1
Marinha Grande, Distrito de Leiria 1
Bengaluru, KA 1
Torrejón de Ardoz, Comunidad de Madrid 1
San Francisco, CA 1
Dublin, Leinster 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Namecheap Issues Reports

Latest outage, problems and issue reports in social media:

  • socalsweetsarah Sweet Sarah est 82' (@socalsweetsarah) reported

    So y'all know. @Namecheap is not SW friendly. Down the line, they asked me for more identification for owning my own domain when questioned, cancelled me & sold it at a high price to whoever. Outright theft. **** #namecheap

  • north_star_says Dhruv Bhatia (@north_star_says) reported

    @Namecheap Hey, this wasn't a tweet about feedback or support. However, I did experience a lag when searching for domains in a short span of time (5 searches in a min).

  • BowTiedGsanova BowTiedGsanova (@BowTiedGsanova) reported

    @BowTiedSystems The Gmail option is setup on the domain that is being used for reach(instead of private mail option), but service provided is namecheap. I manage to setup 8/10 score based on your Step 2. missing out BIMI, but will set it up.

  • INIT_3 INIT_6 🐯 The Cryptozoologist 🐯 (@INIT_3) reported

    @_nyancrimew @Namecheap Making multiple changes in the support profile, you can lock out phone numbers and emails that the support system will say can't be used because it's in use for another account *ouch* That's not good. Is it disclosing customer details? would need others to help verify.

  • nnoouuvv it's nouv! (@nnoouuvv) reported

    @NamecheapCEO ex: social engineering - call the user, say "I'm from namecheap, can I get your support PIN to verify it's you?" TOTP can be phished... (but has a much lower validity window than 24h...) but U2F can't. I went over this above. That's why this downgrades security for those users.

  • INIT_3 INIT_6 🐯 The Cryptozoologist 🐯 (@INIT_3) reported

    @_nyancrimew @Namecheap You can update the profile with the data you control. Also, I haven't gotten 1 email from Namecheap showing that I changed my email, password, or phone number for the support profile. It did take a couple tries to get the data to stick.

  • JimMartins22 Jim Martins (@JimMartins22) reported

    @Namecheap there are a bunch of phishing scam domains - daily new created - on Namecheap I sent you in a DM and I would like to have a fast contact possibility to get them down fast when seen, DM best? The E-Mail support is super slow

  • deanpierce Dean Pierce 🌲🤖🚀👨‍💻 (@deanpierce) reported

    @_nyancrimew As a long time Namecheap customer with several hundred domains, and a fan of your work (lol intc), I'm actually pretty excited to see @NamecheapCEO take SE threats seriously and putting his money where his mouth is. Would love to see an SE in scope for more public bug bounties.

  • lamborghinibank Chest Rockwell (@lamborghinibank) reported

    @NamecheapCEO @_nyancrimew @Namecheap FYI, I tested it the first time they mentioned it — it’s true. Just change it so you can’t edit account information from the support portal, my guy.

  • socalsweetsarah Sweet Sarah est 82' (@socalsweetsarah) reported

    @Namecheap Your bot can **** right off.

  • NamecheapCEO Richard Kirkendall (@NamecheapCEO) reported

    @nnoouuvv Try to go to your Namecheap account, open a chat and then see what happens when you verify your account. You will be prompted to login and enter TOTP of whatever 2FA you have on.

  • HiramFrontado Hiram Frontado (@HiramFrontado) reported

    @north_star_says I’ve been using ionos for a while now, stupidly cheaper than namecheap and support is amazingly better.

  • returnmaia 💛💙 maia (@returnmaia) reported

    @BurnerWah @_nyancrimew yep same here. my company has been a customer of namecheap for the last 6 years, and we've easily spent in excess of thousands of dollars with them. guess i'll be moving elsewhere :p

  • _nyancrimew maia arson crimew (@_nyancrimew) reported

    the way bigger issue than this vuln however is just the way the namecheap ceo personally has been reacting to this issue by resorting to lies, namecalling, slander and putting his entire customer base up for play

  • lexkareaus Nishant Upadhyay (@lexkareaus) reported

    @NameGrabDomains @Namecheap Today's email link is broken. Not opening @HelloKashif

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