Namecheap Outage Map
The map below depicts the most recent cities worldwide where Namecheap users have reported problems and outages. If you are having an issue with Namecheap, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Namecheap users affected:
Namecheap provides services on domain name registration, and offer for sale domain names that are registered to third parties (also known as aftermarket domain names). It is also a web hosting company.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Panamá, Panamá | 1 |
| Cochabamba, Cochabamba | 2 |
| Bogotá, Bogota D.C. | 1 |
| Ciudad Jardín, MEX | 1 |
| Lima, Lima | 2 |
| Caracas, D.F. | 2 |
| La Paz, La Paz | 1 |
| Zacatepec, MOR | 1 |
| Edinburgh, Scotland | 1 |
| Chiclayo, Lambayeque | 1 |
| Cholula, PUE | 1 |
| Girardot City, Cundinamarca | 1 |
| Medellín, Antioquia | 1 |
| Puebla, PUE | 1 |
| Hanoi, Hanoi | 1 |
| Montevideo, Montevideo | 1 |
| Los Angeles, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Namecheap Issues Reports
Latest outage, problems and issue reports in social media:
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The Life & Times of ... (@BROaDWaYJiM) reported@Namecheap Needing support.
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The Life & Times of ... (@BROaDWaYJiM) reported@Namecheap Needing support.
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Michael Knight (@michaelmknight) reported@NamecheapCEO @Namecheap 33 Hours down, and still NO Email, NO VPS. THIS IS NOW BEYOND UNACCEPTABLE!
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Isuho Friday (@IsuhoFriday) reported@jiya_3063 Namecheap, excellent customer support
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Milan Jovanović (@mjovanovictech) reportedIs Namecheap still down?
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Old Charter (@OldCharterExp) reported@ZPEdisclosure My wife's site has been down for 3 days and she can't get into any of her other accounts because she set up 2FA through her email and website hosted with Namecheap! @Namecheap WTF???
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Shawn McAllister (@eas4ai) reported@Namecheap No… last time I had an issue, you said the same ****… kindly **** off.
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𝕘 𝕥 𝕨 𝕪 (@Gtwy) reported@doctorbeau @NamecheapCEO i am not trying to be combative, but you have 30k a day of liability risked against a single platform??? that isn't namecheap's fault. today's disaster aside, you should have been planning for when something like this happened. for the record i have hundreds of domains with namecheap and not a single one went down today... cause i don't have any single points of failure
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𝕘 𝕥 𝕨 𝕪 (@Gtwy) reported@siphomkwa @NamecheapCEO that isn't correct. any emails sent you you will arrive. RFC 5321 Section 4.5.4 "Retries continue until the message is transmitted or the sender gives up; the give-up time generally needs to be at least 4-5 days." the senders' mail servers will continue trying to email you until namecheap is back online, unless the outage had lasted 4 or 5 days
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Top Shelf Names (@TopShelfNames) reportedSpaceship seems to have rewritten everything from the ground up except for the domain search function which is arguably the most important feature, and the worst part about Namecheap. I may be alone here, but I find Beast Mode insufferable.
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Brenda | GenX UGC Creator (@GenXRetroUGC) reported@solomonony1 @Namecheap Yes!! Thankfully I’m able to login this morning
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Brian Osoro (@OsoroOngera) reportedNamecheap, Spaceship were down. What's happening.
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Camille Godwin (@RBKGRG) reported@Namecheap @NamecheapCEO You still have issues and you should be transparent about it. And the new format is horrible. You are touting it as improved but it adds nothing new and takes away everything that was so useful in the OX interface. Guess I'm changing providers after some good years.
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Alex (@AlexejKirillov) reported@mwzd @MichaelCyger You'll always find companies that were successful no matter the TLD. Money will be made on these TLDs, but it will be the owners of the TLD, then maybe 0.1% of those who get their hands on the perfect span the dots, and the rest will just be rinsed. Let's just use the Namecheap list, with "Power" as the brand name - or you can just use any other Keyword (I like "Open" to make it fun as well) for that matter. In vast majority of cases it will not form a "span the dot" or "domain hack" brand. Are they all branding their company "Power" and the TLD doesn't matter? If yes, and you're marketing as "Power" only, imagine the marketing $$$ waste Are they all branding as Power+respective TLD? If yes, how much money will it take to change decades of human habit and behaviour to re-educate your customer, so they remember the full domain? And how much free traffic will you generate for Power+TLD․com and the waste of $$$ in the process power․aid power․arc power․asi power․brain power․clone power․craft power․den power․did power․droid power․fab power․flux power․folio power․forge power․foundry power․gate power․grid power․intel power․intelligence power․kit power․lab power․lens power․lift power․logic power․maker power․mart power․matrix power․mesh power․mod power․ops power․path power․scan power․sense power․shift power․ship power․sync power․synth power․sys power․trek power․view power․wave
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Adtastic Hosting (@Adtastic) reported@NamecheapCEO I've been with @Namecheap for years. The service has been flawless. Unlike everywhere else I'd been over my 28 years in business. An event like this is unmistakably horrific and probably hurt a lot of of other people more than it hurt me. But I don't see that Namecheap was the cause of this event. Maybe they could have handled it better. Maybe they could have communicated it better. Maybe they could have mitigated it better. Hopefully, they've learned many lessons here and will adapt and adjust. I've learned my own lessons like taking DNS of my ded server and moving it elsewhere so if there is a next time I can recover myself and my clients quickly via our offsite backups. Having a small server in another region that does syncs of my important systems but stays offline and is available to fire up in a situation like this so I don't lose my billing system or other important processes. I'm not going to hold Namecheap responsible for this event. I will still be a loyal customer unless someday they become different and contrary. I expect they will learn and grow from this event just as I have. Try and have a nice day and accentuate the positive.