Namecheap status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Namecheap reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Namecheap users through our website.

• Hosting (60%)
• Domains (40%)

Live Outage Map

The most recent Namecheap outage reports came from the following cities:

City	Problem Type	Report Time
Noida	Domains	12 days ago
Purmerend	Domains	20 days ago
Istanbul	Hosting	21 days ago
Charleston	Hosting	21 days ago
Greater Noida	Hosting	1 month ago
Paris	Domains	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Namecheap Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Panqueque AF (@panfuckingcakes) reported 33 seconds ago

  @JeremySCook @notdan @Namecheap Came here to say this. Never have to worry about domain suspension lol

• 
  The Trunk Tales (@TheTrunkTales) reported 52 seconds ago

  @Namecheap So, you are not going to take action against the domain simply because it removed the subdomain? The root domain is the threat, and it continues to create subdomains with this content. This is not an isolated issue.

• 
  WOLF ✨️ (@Bilal_abbasid) reported 12 minutes ago

  @Namecheap Reply to the ******* mails you pathetic customer support clowns

• 
  Fanboy.nz (@fanboynz) reported 13 minutes ago

  @Namecheap What did you find? based on the hundreds of domains it creates weekly on your service.

• 
  Garrett 🤠 (@garrett_makes) reported 13 minutes ago

  @levelsio When Cloudflare has had issues in the past did it impact domains? Always afraid to use them for the outages. I've had zero downtime from Namecheap and Hetzner in the last 2 years but Cloudflare has had multiple outages in that time.

• 
  🛡️Shir Khorshid Noor Cyber Unit🛡️ (@FriendOfTheInst) reported 13 minutes ago

  Sponsored search results are not a trust boundary. A fake ChatGPT download campaign used brand impersonation, malvertising, shared-link abuse, cloaking, platform-specific payloads, CAPTCHA gating, Electron packaging, JavaScript obfuscation, and staged execution to deliver malware to Windows and macOS users. This is not merely another fake download page. It is a clear demonstration of how attackers exploit trust across multiple layers: • Trusted brand • Trusted search flow • Trusted-looking ad placement • Trusted-looking domain patterns • Trusted UI/branding • Trusted installer frameworks • Trusted code-signing assumptions • Trusted AI platform sharing features What happened: Attackers promoted a fake OpenAI/ChatGPT download experience using the domain: openew[.]app The site copied OpenAI-style branding and offered download paths for: • Windows • macOS • Chrome extension The Chrome extension path linked to a legitimate ChatGPT-related extension, further increasing perceived legitimacy. The Windows and macOS download paths delivered malware. Attackers also abused legitimate ChatGPT shared conversation links, including chatgpt[.]com/s/ pages, to host fake outage or download pages. A link hosted on a trusted domain can still deliver attacker-controlled content to users. The campaign employed cloaking and conditional rendering: automated scanners and analysis tools were shown benign content, reportedly an unrelated AR/VR company site, while real browsers received the malicious ChatGPT-themed download experience. That is the key lesson: A trusted domain, HTTPS padlock, sponsored ad, or polished UI does not equal a safe download. Why this campaign matters: Victims were not browsing dark web forums or downloading cracks. They were searching for a legitimate AI tool. That is why malvertising is effective: it targets high-intent users at the exact moment they are ready to install software. The campaign turned normal user behavior into an initial access path. Windows chain: The Windows payload was distributed as: Chat_GPT.exe Reported SHA-256: 56CC26E88C064B0C423AA8AD6530E58F91D1E4D28FAB1A8BCEDEF16A6582B4D2 Additional reported Windows hash: c9e0e6985dca3a179c9bdea4e7b38f7dc57fe00ecedc2fd634256fc53bf2de2d Important: hashes are useful for triage, not sufficient for defense. Campaigns rotate samples. Hunt behaviorally. Windows technical observations: • Installer built with Inno Setup • Electron-based application • Chromium runtime components • resources\app.asar archive • Large obfuscated JavaScript payload identified as winter.js • Hex-encoded strings • Dynamically resolved functions • Control-flow obfuscation • Event-driven execution • CAPTCHA gating before core behavior • Inner Electron payload (App.exe) launched after installation • PowerShell spawned after CAPTCHA completion Observed PowerShell pattern: -ExecutionPolicy Unrestricted -Command - That trailing dash matters. It suggests commands may be supplied through standard input rather than appearing directly in the process command line. This reduces the value of command-line-only detection and makes process-tree and behavioral monitoring much more important. Static red flags: The filename suggested ChatGPT, but embedded metadata reportedly identified the installer as: PovariEGLESVapp Setup The executable was signed by: F.F.A.P. Hurkmans Beheer B.V. That publisher does not align with OpenAI or ChatGPT. Important reminder: a valid code signature does not mean software is safe. It only confirms that the file was signed by a certificate and has not been modified since signing. It does not establish that the software is legitimate or authorized by the brand it imitates. Additional Windows indicators: • App.exe SHA-256: D9AD44D43E57B870793FA5CF7FB3A813990D0CBD0C7087BDE70A5E61FB1F1FE6 • Unexpected Chromium/Electron profile: %APPDATA%\Satoshi • Additional reported path: %APPDATA%\LeronApplication • Reported Electron/Node capabilities: systeminformation, child_process, os, fs, zip-lib, Those modules indicate a capable execution environment: system discovery, file access, archive handling, process execution, and network communication. macOS chain: The macOS payload was delivered as: ChatGpt.dmg Reported SHA-256: 7E5B708F6659B1FAD3AAE7B589A706434FBF21708AEEC5AF5910189B96E25FEF Additional reported macOS hash: c0919e1999eaee67e67aeda0287722775afb04e9a9a0f727928b4d11265fb70b The macOS malware is reported as Odyssey Stealer, a fork of AMOS / Atomic Stealer. Reported macOS targeting includes: • Browser passwords • Browser cookies • Saved logins • macOS keychain data • Telegram sessions • Cryptocurrency wallet directories • Desktop/Documents files with sensitive wallet/key extensions • Ledger Live • Trezor Suite • Exodus • Electrum • Sparrow The most dangerous macOS behavior: Wallet replacement. The malware reportedly attempts to replace legitimate wallet-related applications with trojanized versions. That means a victim may later open what appears to be their normal wallet app, but actually launch an attacker-controlled version. That is not only credential theft. That is long-tail financial compromise. Infrastructure: Reported malicious domain: openew[.]app Reported infrastructure includes: 144[.]172[.]104[.]205 188[.]137[.]246[.]189 192[.]253[.]248[.]181 172[.]94[.]9[.]250 Infrastructure notes: • Recently registered domain • Namecheap / registrar-servers infrastructure reported • RouterHosting infrastructure reported • Passive DNS linked infrastructure to other suspicious or malicious domains • .app domains require HTTPS, so browsers show a padlock The padlock only means the connection is encrypted. It does not mean the site is legitimate. Detection opportunities for defenders: 1. Newly created executables launched from Downloads, Temp, or other user-writable paths 2. Trusted-brand filenames that do not match embedded metadata 3. Installer publisher mismatch: filename says ChatGPT, signer is unrelated 4. Electron apps spawning scripting engines: powershell.exe cmd.exe osascript bash sh zsh 5. PowerShell with: -ExecutionPolicy Unrestricted -Command - 6. Unexpected Chromium/Electron profile directories, such as: %APPDATA%\Satoshi %APPDATA%\LeronApplication or other anomalous Electron profile paths 7. app.asar archives containing large obfuscated JavaScript bundles 8. CAPTCHA or user-interaction gating before malicious behavior 9. Newly registered domains impersonating major software or AI vendors 10. Users installing software from ads instead of official vendor channels 11. Suspicious wallet-app replacement attempts on macOS 12. Post-install network traffic to low-cost VPS infrastructure 13. Legitimate AI sharing URLs that render fake support, outage, update, or installation pages 14. Download pages that show different content to scanners than to real browsers The key defensive point: Do not build detections only around hashes or static strings. This campaign reduces the value of static analysis through: • Obfuscation • Runtime string construction • CAPTCHA gating • Electron packaging • Conditional execution • Cloaking • Staged payload behavior • Shared-link abuse on trusted domains The better approach: • Behavioral detection • Process-tree monitoring • Parent-child process analysis • Script-engine execution monitoring • Browser/download source telemetry • Application control • Newly registered domain monitoring • Publisher and metadata validation • EDR detections for Electron-to-shell execution • Monitoring for AI-platform shared links used as delivery pages • User training focused on sponsored-result and fake-download risk For users: Only download ChatGPT from official OpenAI channels or the Microsoft Store. Do not install software from ads, mirror sites, download portals, unfamiliar domains, or fake support/outage pages. If you installed a “ChatGPT” app from an ad or unfamiliar page: Use a clean device and: • Sign out everywhere from important accounts • Change passwords, starting with primary email • Rotate API keys, SSH keys, cloud credentials, and tokens • Revoke active sessions for email, GitHub, cloud, Discord, Telegram, crypto exchanges, banking, and password managers • Move crypto funds from a clean device • Do not open Ledger/Trezor apps on a potentially infected Mac • Monitor financial accounts • Reinstall the OS • Notify IT/security immediately if it was a work device For AI vendors and platform owners: This is now part of the product security perimeter. Brand impersonation, malicious search ads, fake download pages, clone domains, and abuse of shared AI content are active distribution channels. Practical controls: • Make official download links easy to find • Monitor sponsored ads for brand abuse • Monitor newly registered lookalike domains • Detect abuse of shared-content features • Run takedowns quickly • Publish clear download guidance • Provide signed-installer verification guidance • Coordinate with search/ad platforms • Alert users when major impersonation campaigns are active Bottom line: Attackers are not just exploiting ChatGPT. They are exploiting the trust, urgency, and confusion around fast-moving AI adoption. Today it is ChatGPT. Yesterday it was another AI tool. Tomorrow it will be the next trending product. The malware can rotate. The domain can rotate. The payload can rotate. The brand can rotate. The infrastructure can rotate. The defensive mindset must rotate too: From: “Is this file known bad?” To: “Is this behavior legitimate for this software, this publisher, this user, this source, and this execution context?” That is the difference between signature-based reaction and modern detection engineering. Analysis draws on reporting from Malwarebytes Labs, Evalian SOC, Push Security, BleepingComputer, CybersecurityNews, and OpenAI documentation. #CyberSecurity #Malvertising #ThreatIntelligence

• 
  LAMBO (@lambo_com) reported 14 minutes ago

  @AGreatDomain That's addressed to you @Namecheap Though Suzie is as good as the template churning morons who man your support system

• 
  مركز مهارات الإبداع للتدريب (@cstcksa) reported 15 minutes ago

  @Namecheap Unfortunately, we have had an extremely poor experience with the current hosting provider. Despite multiple attempts to communicate through email and official support channels, we have received no response regarding our inquiries, technical support requests, or account management matters. The complete lack of communication and customer support has caused significant operational difficulties and has negatively affected the management of our website and educational platform. This level of service raises serious concerns about the provider's reliability, professionalism, and commitment to its contractual obligations. We respectfully request an immediate response to our pending requests and a prompt resolution of all outstanding issues. If the company is unable or unwilling to provide the required support, we request full cooperation in transferring the hosting account and related services to an alternative provider without further delay.

• 
  Kylobayd (@kylobtc) reported 21 minutes ago

  @John_ACW @Namecheap Good support shouldn’t feel this slow

• 
  Tommy Williams 🇺🇦 (@twwilliams) reported 24 minutes ago

  @EleanorKonik I'm really not sure which provider is the most trustworthy these days. I keep my most valuable domains on Network Solutions, but I have no idea if that's a good idea. I do know that I pay a lot more than at Namecheap, where I have most of the others.

• 
  Christine Harrington (@savvysaleslady) reported 24 minutes ago

  My domain was shut down by @GoDaddy on May 10th. No idea why & the domain was paid up for a year back in Feb. 2026. I’ve called twice a day trying to get this resolved with GoDaddy. Absolutely a waste of my time. I moved the domain today to @Namecheap but GoDaddy is now taking 5-7 days to initiate the transfer. I’ve reached out to @GoDaddyHelp numerous times with no response. Can you imagine providing such poor service?

• 
  Resolver Vicky | Dev 🔧 (@resolvervicky) reported 27 minutes ago

  Cloudflare Registrar sells domains at cost and they make zero profit on domain registration. It's a loss leader to get you on their platform. That's why the renewal price never spikes. Namecheap's first-year discount is a customer acquisition trick; the real price is the renewal. Agree?

• 
  Shubh Jain (@shubh19) reported 30 minutes ago

  real monthly infra cost of a solo SaaS in 2026: - Supabase free: ₹0 - Railway starter: ₹800 - Resend free (3K emails): ₹0 - Cloudflare free: ₹0 - UptimeRobot free: ₹0 - Sentry free (5K errors): ₹0 - PostHog free (1M events): ₹0 - Vercel hobby: ₹0 - Namecheap domain: ₹900/year - Anthropic API (light usage): ₹500–2K total: under ₹2,000/month the "I can't afford to build" excuse died in 2024. what's the real reason?

• 
  AI Tools Recap (@AiToolsRecap) reported 32 minutes ago

  @nalinrajput23 NAMECHEAP only. Godaddy has worst support system they ask you things like interns running support system.

• 
  John Kenn (@Sudoku1016705) reported 33 minutes ago

  @TTrimoreau Godaddy is better to buy domain, I never found pricing diff between namecheap and godaddy

• 
  Baber Rizvi (@BaberRizvi) reported 33 minutes ago

  @Namecheap @NamecheapCEO It's been almost a week now since my business websites are down because my namecheap server is down and support team can't even turn on the server so my team can connect to bring my sites back up. Who will be responsible for my business losses. I hope someone from namecheap will show some courage and at least turn on the server which I am paying for. Also there is no phone number to call and speak to someone so only way to communicate is either email or chat. Such a horrible service they don't care what it means to a business which heavily rely on website and it's been down for this long.

• 
  Abhishek Baxi (@baxiabhishek) reported 34 minutes ago

  @Namecheap Two of my domains have been suspended due to a whois issue, and my email hasn't been responded to all day. I've lost access to my business email, and it's quite harrowing. [NC-QTU-9582]

• 
  Mohit (@codewith55) reported 35 minutes ago

  Total monthly cost to run a startup: $20 - Claude = coding ($20/mo)💲 - Supabase = backend (Free)✅ - Vercel = deploying (Free)✅ - Namecheap = domain ($12/yr)💲 - Stripe = payments.(2.9%/transaction)💲 - GitHub = version control (Free)✅ - Resend = emails (Free)✅ - Clerk = auth (Free)✅ - Cloudflare = DNS (Free)✅ - PostHog = analytics (Free)✅ - Sentry = error tracking (Free)✅ - Upstash = Redis (Free)✅ - Pinecone = vector DB (Free)✅ There has never been a cheaper time to build

• 
  Tung 🟠🔴 ⚔ (@Tng40234067) reported 36 minutes ago

  Imagine losing your online identity due to a registrar issue. This happens because centralized registrars like GoDaddy or Namecheap essentially rent domains to users, who have limited control over their ownership. If the registrar suspends, seizes, or loses the domain, the user is left with nothing. Doma Protocol solves this by tokenizing domains, allowing true ownership and transferability. * Tokenized domains are stored on-chain * Transferable without registrar involvement * Owners have full control over their assets This shift in domain ownership dynamics has significant implications for the future of online identities and assets. With a total network value of $27.52M and 48,421 wallets holding tokenized domains, the foundations of a new paradigm are being laid. A new era of digital ownership is unfolding. @domaprotocol @D3inc #Web3Domains

• 
  GatewayToDomains (@gatewaytodomain) reported 45 minutes ago

  @katerleonid No, I use Namecheap, Porkbun, Unstoppable, Regery, Netim, 101Domains based on the support for tld I want to register.

• 
  LND (@y1vl3vy) reported 45 minutes ago

  @the_smart_ape Tbh I have nothing to do with it. There are no clear alternatives for gmail. Every other email registrar could fall as well so no point into thinking that switching from google is gonna save you for sure. Namecheap can go down, microsoft as well and every other ******* email registrar.

• 
  Greg Lynch (@g_tone_) reported 50 minutes ago

  @Arfness @1grid_hosting Just been through the drama of moving client domains away from NameCheap (in protest of their pro-Zionist BS). I need to find a home for novelty TLDs that Xneelo doesn't support. Can you recommend anything?

• 
  Sharat MR (@cosmos_genius) reported 50 minutes ago

  @captn3m0 I got the same email from namecheap. .in domain never had allowed whois protection AFAIK but for some reason the domain contacts where all weird in namecheap. Had to manually correct it. Didn't know the domain would be suspended so soon. one week is too short a period for warning

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  CMJ_Pro (@CMJProus) reported 52 minutes ago

  @Namecheap is a moron service fu moron ****

• 
  timagixe (@timagixe) reported 52 minutes ago

  i remember the first time I bought domain on NameCheap the first thing I did in 10 minutes - transferred domain to CloudFlare luckily to me it was .com - so no issues with that

• 
  John van Rijck (@John_ACW) reported 53 minutes ago

  Does @Namecheap pay their support team based on the amount of minutes they're in an active chat or what? Every support chat opens with: "Please allow me 10-12 minutes to check" Terrible support

• 
  Saud Ilyas (@saud_ilyas) reported 53 minutes ago

  For the first time in 10 years, I moved the .io domain out of Namecheap to save $25 on renewal lol; never thought of moving any of the 2k+ domains I've managed with Namecheap for years. 3x the price is unjustifiable. Could potentially save up to $10k a year by moving every single one to Cloudflare on renewal. But that’s a very big headache doing one by one, so i’ll pass for now!

• 
  Longevity World Cup (@LongevityWorldC) reported 53 minutes ago

  Longevity World Cup is temporarily unavailable due to a @Namecheap hosting network incident affecting hosted websites and accounts. We’re monitoring the situation and will be back online once connectivity is restored.

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  Kshitij Vijayvergiya (@kvijay98) reported 56 minutes ago

  @pcshipp I recently bought a .in domain from Namecheap and it was much cheaper than GoDaddy. Cloudfare doesn’t support the registration of .in extension yet.

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  𝕂𝕖𝕒𝕣𝕤𝕒𝕣𝕘𝕖⚓☔👾🇺🇸 (@USS_Kearsarge_) reported 59 minutes ago

  FYI I won't be able to talk on Matrix for a while, because namecheap seems to be down and doesn't want to update their DNS with my new ip address... I guess I will need to make a server on discord after all