Is Namecheap down?

@Namecheap The supervisor reached out and I replied (providing the data he asked me for)....but that was more than 2 hours ago. I haven’t heard anything from him, and the issue is still showing up.

@Namecheap A rep reached out to me, but he’s being rather unhelpful - he didn’t even read my ticket, his first reply (and “solution”) having nothing to do with my issue. Then he tried to lay the blame on my internet connection - which is working normally. I hope the ticket gets escalated.

@Namecheap hey please fix your DNS servers this is embarrassing

@elad3 @YoavR7 I use namecheap for all my domains, they are pretty cool, but I use them just as a registrar, DNS is always handled by an external service

@yuvadm @YoavR7 I guess namecheap are crap and I have to find another DNS provider

@glassbottommeg @RaveofRavendale @Namecheap LetsEncrypt are a pretty popular option these days, but I don't know if they support wildcards

@Namecheap Thanks for the reply, but that wasn’t my question (and you sent me back the same help page link that I included in my original tweet).

@najmeshaquib @HostGator @Namecheap and the client can't recover their domain or their account - now waiting for the grace period to expire and attempt to buy it quickly for the client - namecheap's one biggest let down was they couldn't help with this even with documents proving the identity of the user.

@najmeshaquib @HostGator I got rid of Hostgator and moved to @Namecheap for hosting now. Their Customer Service Actually Great Assuming You Aren't Getting A Project Where The Owner Can't Obtain Any Info From Their Accounts To Transfer To You - I use Cloudflare for my domain registar.

@Namecheap @malwrhunterteam Seems like it would be quicker, and far better from a PR perspective, for you to escalate this internally rather than essentially telling someone it’s their responsibility to report this issue through a specific channel. 😒

@ArtworkIQ @Namecheap Sorry to hear about this, our team definitely should have considered your issue and offered you a refund.

@GoDaddy aside from the dubious billing charges you guys tack on, the user interface changes you've made to manage domains and billing are SHIT. You guys suck and I'm transferring all my shit to @Namecheap

@GoDaddy aside from this dubious billing charges you guys tack on, the user interface changes you've made to manage domains and billing are SHIT. You guys suck and I'm transferring all my shit to @Namecheap

@namecheap I have been reporting domains and you 'cancel' the ones that have been used but your 'customers' (the spammers) register hundreds if not thousands and keep using a domain at a time (usually pointing to a colocrossing IP) once then moving on to the next one.

@Namecheap Just got an email from your support giving me conflicting information. Apparently it _is_ supported, if I just use the pre-compiled (Hugo) binary locally via SSH. Just wanted to mention it.

@Namecheap As a (very) longtime customer that's quite disappointing to hear. I will just have to look for an alternate solution. Thank you. Ps. If you want to avoid support questions like this you might want to specify exactly what blog/portal software you support on your website.

@Namecheap hey so i scheduled a upgrade for 12am EST, then asked a question to your support staff. They decided to take this as an opportunity to not do it at 12am and wait for me to reconfirm. currently almost an hour after responding to do it asap with no answer :(

@anthilemoon @Namecheap Pretty average hosting imo. I recommend @digitalocean tho. It’s better to separate web host and domain registrant providers that way when one goes down you won’t lose both.

@ArtworkIQ @Namecheap @Domaindotcom I've had good luck with their chat support but I pretty much only recommend Flywheel these days.

@anthilemoon @Namecheap I just found out too and kicked off a site. Wasn’t the best expietende but their support is pretty good and they got me through it. So I would say there are still some growing pains tbh

@Namecheap @Stands4Honor Aww, poor him.

@anthilemoon @Namecheap They are similar to GoDaddy, my recommendation is to use companies specialized in hosting, such as @digitalocean or @linode and never use the same provider (hosting+domain), if there is any failure you can lose everything :)

@anthilemoon @Namecheap For the all that is holy, do not host with a domain provider. You're already seeing issues with GoDaddy. Domain registrars use hosting as a second class citizen and charge out the butt for it. Go with @digitalocean.

@anthilemoon @Namecheap We're one of the largest hosting providers out there. We'd be happy to have you give our service a try. We'll give you a full refund if we aren't able to satisfy your needs but I don't believe it will be necessary :)

@Namecheap Sorry, don’t have time to duplicate all the spam from this ONE criminal idiot who associates with you far too often. I’m sorry.

@wacher_mukesh @Namecheap My apologies for the low-quality support you received. It doesn't happen usually. I've followed up with the team to make sure it doesn't happen again. I'd be happy if you gave our services another try. Please check the update in your support ticket on the offer we have for you.

@Namecheap hcpmepdf[.]info domain registered today and in malicious emails sent to appear from known contacts of the recipient. See SpamCop report sent. Not blacklisted yet but obviously criminal activity by the customer of yours.

@xbiancastonex @MixtrixFix @Namecheap Their customer service too OMFG they deserve hazard pay for putting up with me!

@Namecheap both products were purchased from namecheap, I am buying "complete server management" to resolve this issue

@mattcnelson I recently had to add @namecheap to my list of horrible companies as well (worst customer service experience of my life). Giving @domaindotcom a try now...

@Namecheap Ticket ID: XDE-401-81955 Department: Domains -- Technical Support Type: Issue Status: Awaiting Client Response Priority: High

@Namecheap cancel my orders / for domain & hosting, you have already taken money for both / now just cancel it / I have no desire to deal with your company. / Ticket ID: XDE-401-81955 Department: Domains -- Technical Support Type: Issue Status: Awaiting Client Response Priority:

@Namecheap just cancel my order / I have no desire to deal with your company / a bunch of con artists/ trying to take money and run with it. 😡 Ticket ID: XDE-401-81955 Department: Domains -- Technical Support Type: Issue Status: Awaiting Client Response Priority: High

@Namecheap 2) There’s the problem that using your API, it’s only possible to GET and SET all the host records at once. Additionally, records such as SRV (and possibly CAA) do not end up sticking, and DDNS records break. This causes a big problem for those using the API for this purpose.

@Namecheap There are two problems in using the API: 1) The requirements to get the API. As far as my experience goes, ACME DNS-01 is pretty much done for Let’s Encrypt. Businesses can afford “premium” certs, but the small guys who can’t and don’t have access to the API suffer.

@namecheap why installing an SSL certificate on your VPS is so difficult (both purchased from you). Your support doesnot know how to do it, cant even quote for a price or estimated time. #pathetics #webhosting #vps #servers #namecheap

@cajunAA @interserver That's what I read & what their customer service told me. You'll have your domain cost, of course, and they offer $5 per year WHOIS privacy protection for each domain. That's no different than most places though. Unless it's Namecheap who has the protection built-in.

I am sad to Say @wiscnet is reselling namecheap to our school's on campus radio and TV station I have had a poor experience with NameCheap & No Clue Our School Was Powered by @Namecheap - I'm stuck for 60 days too with WiscNet before I can go to self-hosting with @digitalocean

@HSBC_UK @Namecheap This site is now down

@NC_Reviews @Namecheap Your hosting & customer support is the absolute worst i've ever encountered. No respect for the US Military, or Veterans & screw up everything your staff has any control over. I highly recommend that NO ONE EVER USE YOUR SERVICE.

@NamecheapPR @Namecheap Your hosting & customer support is the absolute worst i've ever encountered. No respect for the US Military, or Veterans & screw up everything your staff has any control over. I highly recommend that NO ONE EVER USE YOUR SERVICE.

@Namecheap Your hosting & customer support is the absolute worst i've ever encountered. No respect for the US Military, or Veterans & screw up everything your staff has any control over. I highly recommend that NO ONE EVER USE YOUR SERVICE.

@ncsslpm @Namecheap Thank you. While SSL itself is not a problem, the redirect to as soon as addon domain is added is a confusing phenomenon specially when you are migrating a domain from another host. There may be an issue of multiple redirects if you are already using cloudflare flex SSL.

@AjoySingha @Namecheap A better solution to the problem would be to disable HTTPS redirect either on your hosting or CloudlFlare. Unfortunately, we didn’t manage to handle your support request properly, please accept our apologies for that.

@AjoySingha @Namecheap Ajoy, we’ve investigated the situation you encountered. Having a valid SSL certificate on your hosting server doesn’t conflict with CloudFlare setup in any CloudFlare SSL mode. HTTPS redirect both on CloudFlare’s end and hosting was causing the issue.

@AjoySingha @Namecheap A better solution to the problem would be to disable HTTPS redirect either on your hosting or CloudlFlare. Unfortunately, we didn’t manage to handle your support request properly, please accept our apologies for that.

@AjoySingha @Namecheap Ajoy, we’ve investigated the situation you encountered. Having a valid SSL certificate on your hosting server doesn’t conflict with CloudFlare setup in any CloudFlare SSL mode. HTTPS redirect both on CloudFlare’s end and hosting was causing the issue.

Godaddy has a terrible track record use Namecheap or Dreamhost !!

@Namecheap I spoke to your customer service and they can't do nothing about it even though I thought you may of had more than one IP but I will have to try a different provider then.

@Namecheap I contacted them. The answer was "no," so I have transferred out all of my domains. Just some polite feedback though - your agents are apparently trained to dance around the issue and use weasel words and noncommittal phrases rather than giving a straight answer. It was annoying.

Wasted an hour with customer service to help them understand the issue. I want to use my own SSL arrangement but @Namecheap forcing customers to go for SSL of their own.

@Namecheap i talk with ur customer care to send backup old to new hosting, just add my backup in my new hosting don't restore later i will restore backup one by one they are asking money for that to restore my old Namecheap hosting to new hosting account just transfer the backup.

One of the worst company is @Namecheap they won't stand on their talk.

@Namecheap Very bad black friday i would say.. ,🤔

@System2048 @beanstanaccount Yeah, funny thing is, I was doing a website for a Twitter user Namecheap Omar, and hr pushed me too far, stress levels were too high, had to cancel his site because he was forcing me to learn things I said in the contact I wouldn’t learn. You can ask @_theldb (if he remembers)

You know that's some serious customer service when the CEO gets involved. Props to @Namecheap for doing whatever they can to set things right.

@SirADJames @webdotcom @Namecheap I do apologize for the issues that you have encountered, the authorization code process is in place as a security measure to help fight against fraudulent transfers. if you have any other questions we can assist with please let us know.

@susam @Namecheap The root system is a concern and begs a question. Namecheap is trying to resolve. I get upstream provider issues. This is also a systemic issue. Point taken, though.

@Swamination @susam @Namecheap They are the ones who received the money for the domain. Their job is to provide the service. Their vendors are not the customer’s concern, provided the customer has not violated the ToS. They are the counterparty and are liable.

@SwiftOnSecurity @chriswoelkcom @susam @stefsull @Namecheap doesn’t matter, they should be on the issue like white on rice regardless of whether it was their fault or not. they are the ones who received the money for the service.