New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • benjamnzp Benja Muñoz (@benjamnzp) reported

    @playnewworld Fix Amrine in Naraka server, its unplayable

  • KovakZero Kovak (@KovakZero) reported

    @playnewworld Oh ****! I made it in after a 2 hour wait(random disconnect after 45 minutes. Never "lost connection" with anything else that was running). Good thing too! Not like I'm laying down to sleep for work in the morning. @outriders #refund @BlessUnleashed

  • Nullsan_NA Nullsan (@Nullsan_NA) reported

    @playnewworld Fix the errors crashing our GPUs so we can play without worry.

  • Chef_Kamii Kami (@Chef_Kamii) reported

    @teamwafflesrox @playnewworld That might be your connection, I have been in queues many times and takes hours to get in each time but never encountered this problem once. That still sucks though!

  • MishArcadia Mish (@MishArcadia) reported

    @playnewworld I would like to play new world but I’ve been in a login queue for over 5 hours. Maybe I’ll try again tomorrow.

  • lordsazoh 𝖏𝖕 (@lordsazoh) reported

    @playnewworld Pls, fix the dungeon's on server SA

  • CCBigD BigDaddyC (@CCBigD) reported

    @Nullsan_NA @playnewworld What are the errors you are having? Genuinely curious.

  • JerecSuron Jerec Suron (@JerecSuron) reported

    Hey @playnewworld I really love the game, but really wish you'd address the queue problem. on a server with my friends but when they can't even login because 2000 player queue. I don't think "more" server is really the solution. We work so hard to pick the one we are on.

  • Treej720 Treej (@Treej720) reported

    @Narghash @playnewworld Are you still having this issue?

  • Celjii Celji (@Celjii) reported

    @playnewworld Appreciate you adding more servers as requested.. but its not helping the servers that already exist. The problems are the queues.. People don't want to make new characters, have to grind all over again.. just to possibly have the same problem further down the line.

  • roylance_brock brock (@roylance_brock) reported

    @playnewworld Is it possible to let characters be fluid between servers until the issue is fixed? Just a temporary fix...

  • vankellyn [ El VanKe ] (@vankellyn) reported

    @playnewworld Why do they create a game that cannot be played? Give me back my money! You spend hours waiting in line to be kicked out to the minute and wait again at position 2500 for 4500 to disconnect, since only 2000 are playing at the same time. EXPAND THE SERVERS !!

  • flappySFC Flappyzinhoˢᶠᶜ (@flappySFC) reported

    @playnewworld Fix first dungeon on naraka, please !!!

  • smooothoperata_ SMOOOTH ⚜️ (@smooothoperata_) reported

    @playnewworld Y’all they have to solve one problem at a time. The long ques are the bigger issue

  • Manacaym Zach (@Manacaym) reported

    @playnewworld More servers wont fix this issues! stop adding more servers you'll have to merge to high pop servers and run into this issue again!

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