New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:


new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chambéry, Auvergne-Rhône-Alpes 1
Ostseebad Binz, Mecklenburg-Western Pomerania 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • So_Truculent Bower Power (@So_Truculent) reported

    this @steam easy anticheat patch fail is way more disruptive to my life than the facebook outage. @playnewworld

  • nammispolarity Nammis (@nammispolarity) reported

    @playnewworld Can’t launch New World after latest Steam client update. Untrusted system file error. Help!

  • Uglypanda89 Uglypanda89 (@Uglypanda89) reported

    @DoubleA_Wright @Nachitogara @playnewworld found the update to fix. basically take same folder from another game like battlefield then replace EAC folder in new world verify game files and itll update and should fix issue when relaunch i am in the game.

  • Midas10967961 ****** Thermometer (@Midas10967961) reported

    @playnewworld Fix this game so I can launch it....

  • patswalee Patsy (@patswalee) reported

    @SheepB0T @playnewworld @Steam Getting this same error, i am super frustrated

  • karen_wickert Karen Wickert (@karen_wickert) reported

    @creativem0dz @playnewworld Same issue here. If Amazon is going to make us use anti-cheat, please let players who have paid money to get the game, and update Steam DLLs, play the game. This is ridiculous.

  • frostwisperer frostwisperer (@frostwisperer) reported

    @creativem0dz @playnewworld I'm having the same problem too, no idea what is causing it.

  • Donnahunnieee Donnahunnieee (@Donnahunnieee) reported

    Yo @playnewworld ya gurls cracked out and needs a fix. What’s up with this unrecoverable error?

  • tepetkhet Tepetkhet (@tepetkhet) reported

    @playnewworld Any news on this awful Steam / EAC DLL error?

  • ThatJoeGuyTTV That Joe Guy Gaming (@ThatJoeGuyTTV) reported

    @Uglypanda89 @playnewworld I was able to get into the game but now getting error "Could not connect to server: Easy Anti-Cheat Hash Catalogue not found" and "Connection Registration did not arrive in time: CalendarConnectedMsg"

  • SolDrip DrippinSouls (@SolDrip) reported

    @playnewworld @SerMedieval Hey can you please fix your game. Azoth staff T5 not closing reek and ebon portals..

  • GamingExplorers TSE | GamingExplorers (@GamingExplorers) reported

    @AngieLupusLife @playnewworld Figured out fix. Run anti cheat and repair

  • IUqueenny Iu (@IUqueenny) reported

    @Nelstar15 @playnewworld FIX your game . " STEAM MUST BE RUNNING TO PLAY THIS GAME " . ALL OF US CANT LOG IN

  • Railien_ Railien (@Railien_) reported

    @playnewworld How do we fix the "untrusted client" error thing that pops up?

  • buzz_litty Buzz Litty (@buzz_litty) reported

    @creativem0dz @playnewworld Let me know if you're still having the issue I think I just found a fix if its not just back up by itself

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