New World

New World Outage Map

The following outage map shows the most recent locations worldwide where New World users have reported their issues and outages. If you are having an issue with New World and your area is not listed, make sure to submit a report below

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At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:
Location Reports
Moaña, Galicia 3
Vienna, Wien 2
Recklinghausen, NRW 1
Phoenix, AZ 1
Filadelfia, Calabria 1
Utebo, Aragon 1
Marseille, Provence-Alpes-Côte d'Azur 1
Goiânia, GO 1
Sabbio Chiese, Lombardia 1
Rubiera, Emilia-Romagna 1
Montesilvano Marina, Abruzzo 1
Mont-de-Marsan, Nouvelle-Aquitaine 1
Lissone, Lombardia 1
Móricliget, Jász-Nagykun-Szolnok 1
Civitanova Marche, Marche 1
Antofagasta, II Región 1
Kirkwall, Scotland 1
Halifax, England 1
Aach, Baden-Württemberg Region 1
Norden, Lower Saxony 1
Bologna, Emilia-Romagna 1
Dourados, MS 1
Zittau, Saxony 1
Aachen, NRW 1
Laon, Hauts-de-France 1
Frankfurt am Main, Hessen 1
Scandicci, Toscana 1
Turin, Piemonte 1
Florence, Toscana 1
Munich, Bavaria 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

New World Issues Reports

Latest outage, problems and issue reports in social media:
  • MrPewwwPewww (@PewwwPewwwGamer) reported

    @AmazonHelp This is the most annoying disturbing upsetting situation I have encountered so far regarding ingame issue missing items @playnewworld which has been over 10days now & everyday they tell me tomorrow this is unacceptable. You made me come on twitter to report this issue

  • xSmoothKriminal (@xSmoothKrimina1) reported

    I swear, @playnewworld whenever you decide to give your assassin/rogue players love and put daggers in, they better be as stupid and broken as these great swords!! The whole world running around with antennae should be a clue that this weapon is unbalanced!


    @playnewworld I wish you would fix the damn "Lag Detected". It is making this game horrible. Also who thought it was a good idea to introduce a very large map where you have to run everywhere, no mounts. And it should be point and click on wayshrine and travel.

  • Just Jaded (@JustJaded_) reported

    @playnewworld Please fix your game. I have repeatedly gotten the "Unrecoverable Error". "No Product Information found, cannot initialize game. Please Contact Customer Support for this product" I've done every "fix" that is recommended and still doesn't work. Fix or refund me my money

  • Ronald Brown (@DjRonnie_B) reported

    @L0V3L3TT3RR @DragontheAlan @playnewworld Anything in particular you do to get it running? I keep getting an error along the lines of no internet connection when trying to log in. I’ve tried everything I could find on Reddit to fix

  • Hugo (@TchoupiLama) reported

    @MorganasPhotos @playnewworld seems like a you problem

  • DukeSloth (@DukeSlothTV) reported

    @Kniraven @playnewworld The problem with running sword without shield isn't primarily the loss of attribute point (though it's a problem for reaching capstones), but moreso that most left side abilities just aren't very good in most situations

  • DukeSloth (@DukeSlothTV) reported

    @Kniraven @playnewworld The problem is that the average player - as in any online game - is usually sticking to the meta. So if something is actually viable in that regard entirely depends on if the player making the party thinks it's viable. Take for example SnS DPS. It's absolutely viable in terms of

  • no one (@magyarawake) reported

    @playnewworld I know you guys don’t do any controller support, I’ve made it work with a steam controller config, but since the last little patch I can’t move my camera left or right when moving, it’s made the game officially unplayable on controller, guess there is little hope for a fix?

  • Dan (@funke_dee) reported

    @primegaming @playnewworld Can’t get on the website. Is there a known issue? Thanks.

  • perandor (@PerandorYT) reported

    @playnewworld just shut the servers down already fresh starts already dead

  • Tonl Bridlewood (@SyraTonl) reported

    @playnewworld Will you fix Legate's Ring back to the boss instead of chest already :D

  • SouperSide (@SouperSide) reported

    You need to fix whatever is going on with Frislandia server since the last patch, everyone I know hits lag spikes randomly. Some days not at all and sometimes over and over. @playnewworld @amazongames

  • Lady Tetheala❤️REBRAND Reveal🔞 (@LadyTetheala) reported

    @playnewworld could you maybe fix the taxes for the new servers? everyone is losing money and honestly walking away from the game out of frustration. cool thanks

  • Jay Oddity (@JayOddity) reported

    I enjoyed the @playnewworld Forged In Aternum video. I wish it was a little longer. I think the devs talking about sound etc from the Dev updates should move into this style and the Dev updates be mainly reveals and big issues. Interesting talk though. @OG_GameDev @dev_katyk

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