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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (20%)
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Game Crash (13%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Istanbul |
Sign in | |
 Hillsboro |
Sign in | |
 Münster |
Sign in | |
 Trnava |
Game Crash | |
| Heilbronn |
Sign in | |
| Göttingen |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kinya
(@BabaGraPL) reported
@playnewworld Awesome! Although I don;t have any problem with playing and have lots of fun, many of my friends refunded game because of queues :( I wish you could communicate with your community a bit better and more often :(
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SWTurbo
(@JohnShingler6) reported
@playnewworld some crash/error timers for game/queue would be great right about now, crashed out of the game so got stuck in a 3k queue and since then had multiple join errors as I got close the front of the queue resulting in being pushed back to near 3k... It's disheartening
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SexKarate
(@SexKarate) reported
@TimmyTechTV @playnewworld This is just 100% not true. You started this thread with a comment about the fact that folks aren't actually able to playing, they're just in queue. And now you have 2 people agreeing with you that it's a problem and now it's not a problem? Weeeeeird, bro.
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Jackal
(@RagingJackal) reported
@playnewworld Address the actual issue. Queues and the server cap.
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Sindri Freyr
(@Viorizon) reported
@playnewworld At 4 pm, I logged into a 3k queue, at 5 PM I got an error and booted to the end of the line. Now at 6:30PM I got another error and booted to the end of the line for a 2nd time. 3rd time I sit in a 3k queue today. Fix your ******* servers.
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Hans Tomatoes
(@ProTomMastho) reported
@playnewworld Why does your game not work? Bought the game yesterday I still cannot play?? Are you going to fix this or not?
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Sir Doenny
(@sir_doenny) reported
@playnewworld It's pain, I will stream today how I solved the insane queue issue and play!
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Daniel Parra
(@Gringo_up) reported
@playnewworld the problem is not the servers, people want to play in the most popular ones, the others don't have much, they should add a system so that later they can migrate to another server when it's time to calm down a little bit.
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Josh
(@Josh80379700) reported
@playnewworld just went from 3700 to first in que in around 3 hours to get a login failed box pop up and now I'm back in a 2700 player que. Wtf is going on
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Oliver
(@ElectusMusic) reported
@Amarooo12 @Trane63 @playnewworld oh damn, didnt even know that was an error. sorry i couldnt be of any help after all..
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ImKable
(@ImKableGaming) reported
@playnewworld I understand adding new worlds which is great, we appreciate your hard work, but there is still the root cause issue where people don't want to start again and lose progress, the solution can't be to start again on another server for that world to suffer the same queue issues
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Richard Young
(@Richy_Young) reported
@Gringo_up @playnewworld Of course it’s the problem when every single server has a queue of 800 or more and that wasn’t even peak Eu time. Later this evening it will be 4K plus queues per server all servers.
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Lindsey Smith
(@LMSmith724) reported
@ChrisPlacko @playnewworld RIGHT ON! This was something foreseeable - SO why wasn't this problem planned for? AGS you certainly know how many games you sold - you should have planned for that instead of letting your "valued" customers sit in Q's thousands deep for literally HOURS
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Hans Tomatoes
(@ProTomMastho) reported
@playnewworld Servers still not working. queueing?
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the_real_vixentails
(@roxy_vixentails) reported
@elimeretv @playnewworld Bcs raising server cap gives alot more issieus on the longer run adding servers is the BEST option for term and short term if the numbers where raised lagg and fps dropps would happen and thats harder to fix
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Patrick nilsen
(@Patrick72888) reported
@playnewworld Please add a 5 min timer when you disconnect before you get in que again \o/ boring to sit 2-3 hours in que when your game crashes :P
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Ouzen
(@Ouzen87113680) reported
@YisucraistRM @playnewworld Same i was in the Q from 5 pm till now same error 3 times the last one was bad i was at place 184 i think ....
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wraith x the dot
(@wraithcrow) reported
@playnewworld Fix yo servers. I had 8,812 ppl in front of me and within two minutes, it jumped to 8,975!!!
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Start Whacking
(@MaxBetButton) reported
@playnewworld How do I get a refund? I purchased through Amazon and there is no refund option. I don't want to deal with the rtx3090 black screen problems I've had the entirty of your games existence. Through beta and all....
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DStruct
(@DStructUK) reported
@playnewworld I just got from 3600 to 500 in queue then you disconnected me due to some login error, very frustrating
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JovemGabs Hyperanho OriginAaAal
(@Normalgabs) reported
@playnewworld What about South America servers? Last night me and my friends were disconnected and we restarted at the end of the queue. Please, this game is incredible, we hope you fix any problems with the crowded servers! Thanks
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Mark Addleton
(@AddletonMark) reported
@playnewworld What's taking so long to get a fix in place for these server queues??? Spending double the time queueing versus playing, not by choice, it's quite unbelievable..
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Ben Sutton
(@BenSutt28541832) reported
@playnewworld Genuinely Pissed off, i cant believe i wasted my money on this game and you havent even made enough servers and big enough servers for everyone, ******* stupid. ive been queueing for hours and hours and all i get is an error
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Henrik Törn
(@TornHenrik) reported
@playnewworld Im happy for your records and what not, but instead of talking about how many people that bought the game, fix your servers. 2 hours in que for an error and then starting at 3400 in que again is not fun. We dont care about records. We want in...
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Killaclutch420
(@fatz42088) reported
@geoffkeighley @playnewworld Just got the game working on getting the drops I've been in the queue for about 30 minutes so there working hard to combat the server issues much respect to the whole team working hard on new world
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Corpsehh
(@Corps3hh) reported
@playnewworld is honestly so disappointing. I was so excited for this game, the queues are literally broken. I received an error, was kicked from the queue multiple times, my queue INCREASED by over 600 randomly. (1/2)
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Patryk
(@BryczkowskiPL) reported
@playnewworld NEW SERVERS WON'T SOLVE PROBLEM... WHAT ABOUT PROGRESSION?! IF YOU WANT TO SOLVE IT WITH NEW SERVERS UNLOCK CHARACTERS TO BE TRANSFERABLE
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Ian Rodrigo
(@IanRodrigo0) reported
Hello @playnewworld, can you fix a bug the dungeon of the level 25, many servers SA have this problem, aparently the dungeon have some like a desinc visually and hitbox too, players and monsters.
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Rinaldo Tjipjes
(@RinaldoTjipjes) reported
@playnewworld Fix current servers, not just add more. Increase the cap, double it.
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Babayugah
(@babayugah) reported
@playnewworld How about fix the ques for the current servers so we don't get disconnected for whatever reason after sitting for hours in que. Thanks :D