New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 09/22/2023 12:10

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  • Online Play 40.00%

    Online Play

  • Sign in 35.00%

    Sign in

  • Game Crash 15.00%

    Game Crash

  • Glitches 10.00%


Live Outage Map

The most recent New World outage reports came from the following cities::

Loading map, please wait...
City Problem Type Report Time
FranceNoisy-le-Grand Sign in
United StatesVersailles Online Play
GermanyViersen Online Play
United StatesLehigh Acres Game Crash
SpainHoyo de Manzanares Sign in
United StatesLubbock Online Play

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Reik3r Reiker (@Reik3r) reported

    @playnewworld @Xaryu @playnewworld I was banned this morning after a game crash. For 5 hours Ive been trying to contact customer support through appeals, online ticket, twitter, discord, live chat, etc. Is this a normal experience? People pay money for the game, get banned, and there's no CS to help?

  • evocybernation EvoCyberNation (@evocybernation) reported

    @playnewworld @amazongames Sorry for retweeting. I made a mathematical error. It has been corrected. 👍

  • fakeman1111 Fakeman1111 (@fakeman1111) reported

    @dev_katyk @playnewworld there’s an a-hole blocking the corruption veil area with a tent when you port in. “a hero’s duty” PLEASE FIX THAT. CANNOT COMPLETE CAUSE SOME D-BAG.

  • AnabolicGaming anabolic_gaming (@AnabolicGaming) reported

    @playnewworld You guys wanna fix the group finder issue already - literally cannot create or join any group coz my group I created in the lobby is bug and stuck there & has been 10 hours

  • BlackShrubberie CasaBlack🏠🚀 (@BlackShrubberie) reported

    @Nerdstrong2 @playnewworld Yeah it's good and a lot more improved than when I played just before last year's launch. My main issue is I go out to quest and end up gathering for 2 hours... So far behind in quests..

  • mrmutcoin_ John Lajoie (@mrmutcoin_) reported

    @BezitX @playnewworld shut up you broken record game is in such a great place right now, just transfer or quit the game if you hate it

  • AndroidSophia Sophia, the Absolute Blade! (@AndroidSophia) reported

    I don't support a business model like this. If I can't play with my friends because we're on different servers, then that's @playnewworld's fault. Not my problem. I aint giving you a goddamn penny for it. Every other good MMO has solved this issue already.

  • BezitX Bezit (@BezitX) reported

    @BaskinMas @playnewworld Who said I hated the game? I always think this argument is so stupid on video game forums/posts. YOU MUST HATE THE GAME SO MUCH IF YOU WANT TO FIX THE BUGS AND IMPROVE IT! dumb.

  • dannyjadi dannyjadi (@dannyjadi) reported

    @playnewworld Too bad I can't claim anything, despite having my both my account linked and Twitch Prime since launch. Love the game though, no hate. Just a bit annoyed about this issue.

  • Paradox_EP Ethan Price (@Paradox_EP) reported

    @BezitX @playnewworld yup the art team gonna fix servers and bugs lmao.

  • Ichiban09453777 IchibanTTV (@Ichiban09453777) reported

    @playnewworld @Gothalion Fix your damn game

  • Reik3r Reiker (@Reik3r) reported

    @playnewworld @Gothalion I received a 'null ptr' error this morning and it resulted in my account being permanently banned. My support tickets are immediately closed by a bot. Is this what people can expect when they buy the game?

  • AlexRiley Alex Riley (@AlexRiley) reported

    @playnewworld I claimed on twitch and have accounts linked but cannot open in-game. Did not have this issue with the other drops. Anybody else have this issue?

  • BezitX Bezit (@BezitX) reported

    @BaskinMas @playnewworld Who said I hated the game? I always think this argument is so stupid on video game forums/posts. YOU MUST HATE THE GAME SO MUCH IF YOU WANT THEM TO FIX THE BUGS AND IMPROVE IT! dumb.

  • Bonzai_Badger Banzai Badger 💚 (@Bonzai_Badger) reported

    @playnewworld That's actually some really good armor design. Too bad the servers still lag to hell even when the population is low. Which is the real reason I don't play the game anymore.

  • AceMcClutch Ace (@AceMcClutch) reported

    An idea to fix the Camp upgrade bugs in @playnewworld from chat. Just remove the quests temporarily and make it accessible trough leveling via the rewards.

  • SheepB0T SheepB0T  (@SheepB0T) reported

    @Pluto_Belsair @playnewworld Oh that’s interesting. I do have an i5. I didn’t realize there were settings just for that and am pretty out of touch w/ current problems. All I know is I used to be able to play and now it’s a slide show I’ll give this a try!!

  • ItsHalvar Halvar 🍺 (@ItsHalvar) reported

    problem with @playnewworld still lacks endgame stuff to do. give it a month or 2 and people will be maxed capped in everything on the new servers, super fun game just doesn't have the longevity we want :(

  • florianojota Nao tankei o bostil e fui de base ☭ (@florianojota) reported

    @playnewworld @Xaryu WTF was this mass steam disconnect (server arjuna, idk if happened in any other)

  • SDSisaJOKE SDSisaJOKE (@SDSisaJOKE) reported

    @Flush_TV @playnewworld @shroud My biggest issue is the frame rate, if I don't cap it at 60 within the game, it goes absolutely haywire. I even tried to cap it within my actual graphics card setting and it still skyrockets to like 300 fps while my GPU temps get into the high 80s. Doesn't happen with other games

  • ur_Shulgi ur_Shulgi (@ur_Shulgi) reported

    @playnewworld Game crash?

  • MorganasPhotos 📷-GuyWithaCamera (@MorganasPhotos) reported

    @Bonzai_Badger @playnewworld Been no lag at all for me, low pop server mid 600's and I have bad Internet, maybe check yours.

  • DeanDxvid Dean David (@DeanDxvid) reported

    @Bonzai_Badger @playnewworld No lag for me though. Maybe check your hard / software first

  • death_haiku selfdeprived (@death_haiku) reported

    Please fix 3v3 Arena queue bug. There's an issue when you're grouped up with 3 players VS 2 players. Once you are in a group of 2, the queue is less than a minute and almost instantly you're in a match @playnewworld

  • DerKrioullo KriouLLo (@DerKrioullo) reported


  • Kaliito_Val Kaliitto (@Kaliito_Val) reported

    @xFerj_ @playnewworld @shroud No. The only reason they chose to not do that. Because of the issues the game had early on with companies transferring to servers, killing it then leaving. Making said server merge. They are trying to mitigate that from happening again

  • MsFireGG MsFireGG (@MsFireGG) reported

    @playnewworld Did not receive any of the drops even though claimed them correctly. Missing even the one from October. 😭 Please fix

  • 1gorillatank Mirage (@1gorillatank) reported

    @playnewworld @AMZNGameStudios Need to fix sword and bord tank for pve as of now its not used even in M10s due to low dmg. And everyone just uses hatchet spec.

  • AmiasCoa Amias Coa (@AmiasCoa) reported

    @_MissNoodle @playnewworld Just be careful with those. Digital cables have trouble carrying signal once you start getting to a certain length. Might need to invest in something fiber-optic, or buy a repeater of sorts.

  • MairuFrost Nicholas James Frost (@MairuFrost) reported

    This is the ******* second time I got disconnected from @playnewworld bruh.... why can't you fix ya stuff?