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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (62%)
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Online Play (23%)
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Game Crash (15%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Istanbul |
Sign in | |
 Hillsboro |
Sign in | |
 Münster |
Sign in | |
 Trnava |
Game Crash | |
| Heilbronn |
Sign in | |
| Göttingen |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Badwolfe
(@Brett_J_Wolfe) reported
@playnewworld There is a l,ogging in issue with people who logged out in houses. In a different queue to everyone else which isn't going down!
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Somno El Extraterreste
(@Somno74) reported
@playnewworld What about Europe, is where the problem is, third day and its impossible conecct to Frankfurt servers.
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Klaus Myrseth
(@KlausMyrseth) reported
@Ayo_ItzRed @Skimatik_Gaming @playnewworld Not all of them, some see the design flaw. This is not a horizontal scaling issue which can be fixed easily its a vertical scaling issue. servercap 2K active players 40K queues wont be fixed by adding servers, they need to be adding server instances so they can increase cap.
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Only Lab
(@IzNebula) reported
@studingo @ghoztM3 @playnewworld You do realize people did still manage to get in the game before the queues started..The queue was an issue once capacity hit, which was very quick. I myself picked any server so it didn't matter since it was EU and I only did it for the name reserve, which is global.
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Mike Pfeffer
(@mikefinanzen) reported
@playnewworld hi new world team, it seems like the game has a generall problem whit 1080 graphic cards. pleas look at this problem as fast as possible it cant be that the game doesnt let ppl play the game who obviusly easyly have the required stats
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Steelcryo
(@Steelcryo) reported
@SwagManGorilla @R41D3NZ @playnewworld Again, doesn’t matter who owns them, it doesn’t change the problem they face. Learn what you’re talking about before you ***** and moan about it
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KYLΞ
(@KKy7e) reported
Is anyone else having issues with the new world reward thing? Whenever I click the button to link my twitch an stream to get the rewards it doesn’t actually do anything? @playnewworld so I’ve got the rewards on twitch but not getting them in game
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esKa
(@esKa_gg) reported
@playnewworld @I3randonRosario Is there any update with a fix for this? I appreciate you guys doing what you can, just curious is all
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walter johnston
(@wjohns510) reported
@SoyPipexlol @Chadesh @playnewworld You have 20 minutes of AFK time. I was able to use the bathroom with no problem. I made something quick for dinner and ate at the computer. I even took a 15 minute power nap. Never got kicked.
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Zantes
(@iZantess) reported
@playnewworld When will you make your damn servers bigger ??? game is out since some days and still login queues, not even WoW had that login queues on new Addon Releases, embarassing really .....
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Bleeeeeeeeeeeeee 🦜
(@BlenRama) reported
@playnewworld This is only a result of queue anxiety. Resolve the queue issue and people will magically stop auto running in corners.
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Demi
(@DemiRev123) reported
@Ky_Million @shadethesin @playnewworld I don't know what you are on about they can easily Increase the capacity to 6000 and add 3 layers like in wow there would be no problem lag wise and everyone would get to play its not rocket science
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Anakee
(@Anakee11) reported
@the_Redbullfly @playnewworld Damn bro thats heavy. Its seriously rage inducing. I cannot wrap my head round why they thought crashing, or any other issue should bump you back to the end of the line. Its an absolute no brainer to just have a position reserve for X amount of time for that reason.
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Patrick Rieland
(@EggrollSensei) reported
@DeltaArcAngel @playnewworld The issue with just flat out adding server capacity w/o changing some mechanics in game will cause serious issues that are already prevalent. Since it's launch there's already an over abundance of people in areas where there is only so much of one mob.
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Mike Pfeffer
(@mikefinanzen) reported
@playnewworld i recognized a new error i got a i7 cpu and a 1080ti gpu my game just freezes after 1 hour of play pls look into that its mega annoying:)
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Tye Rowan
(@IIIRAPTOR) reported
@Champioee @playnewworld They’ve done pretty well considering around 700,000 people were on yesterday… each server holding 2,000 players active at once. Thats a massive undertaking. They will fix this. This is forseen but untested properly to this size.
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Tekn2K
(@Tekn2K_) reported
Hey @playnewworld please fix crashes. So unfair to be in, crash and then have to wait ANOTHER 2000 player queue.
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Сергей Широкопояс
(@kosmosilach) reported
@playnewworld Why don’t you make it take 5 minutes to disconnect the connection, but if it’s not a bot, then you could go back online without a queue? It is so hard?
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SanMirguloz
(@mirguloz) reported
@playnewworld Hey, how is adding New servers actually helping the extremely long queue times? Its extremely exhausting that European servers are already stuffed with People starting from 9AM. Even for yesterday, people were unable to login until midnight. About to call it quits.
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Konichiwaheyyy
(@Gogogargar) reported
Got to 15th in the queue for Midgard and then connection error… @playnewworld can you sort your **** out please? Don’t mind the queue but it’s absolute dogshite getting kicked after waiting multiple hours. Now I’m 2029 in the queue…
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Arik_Official
(@OFFICIAL_ARIKTV) reported
@playnewworld so I noticed I can’t adjust any of my twitch settings, is there a reason for that? I can only switch the login and yet nothing else can be changed!!
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Lord ButtersWorth
(@buttersworh) reported
@jsmassa @playnewworld @Chadesh This will just annoy the people playing properly and what if it doesn't fix the queues? The people playing properly will be kicked out of the game and have to join another queue, this 'fix' will just piss people off.
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Casper Jakobsen
(@BatisdaCJ) reported
@playnewworld When will you change the player limit? Have you thought about layers, or something that would allow even more players into the same server, without having areas overflooded? (not that it's a problem right not)
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STR
(@STARW1) reported
@playnewworld any maintance/restarts on eu servers today? me and my friends stuck in queue on annwyn with "Failed to join login queue" . Have it 3 times in last 5 hours.
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RG Hall
(@RGHall6) reported
@playnewworld Adding one servers isn't the biggest issue. Adding more account per server is the better solution. Plus who wants to move to a low pop server then have nobody to play against.
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Kuraikari 💉💉
(@kuraikari) reported
@JLBanni @AngryVetGaming @playnewworld Wrong Error message. The one you mean is the "too many requests" which would work with that method.
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Smokey Shoebill
(@ShoebillSmokey) reported
Hey @playnewworld I have a small issue and I can’t work out how to fix it.. all my achievements say “uninitialised”. I have tried re-logging and verifying my files. But so far nothing is working. Loving the game so far though. It’s absolutely brilliant
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Benjamin Lee
(@b3njaminl33) reported
@playnewworld The stats show that adding servers isn't solving the problem. Neither will increasing capacity to 2,500. People want to play with friends; they will continue waiting in queue to play on the same server as their friends. Look at queue sizes and raise caps to accommodate.
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Inkie Beard 💻 🎮🔭
(@inkiebeard) reported
@LapinStephy @Orbitalboom28 @playnewworld So they'll fix it in 2 weeks time? Just put up til then is what I'm getting from that screenshot
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KusoTrevor
(@KusoTrevor) reported
@teamwafflesrox @playnewworld 800 queue would be awesome. I'm glad I chose a low Q server until they fix the capacity. Remember you can transfer later as they said they'll be allowing a server transfer in the next couple weeks and also are looking at increasing server caps.