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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (50%)
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Online Play (50%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chambéry |
Online Play | |
 Ostseebad Binz |
Sign in | |
 St. Catharines |
Sign in | |
| Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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KlassAction
(@KlassAction_TV) reported
@JayDreame @playnewworld This is a joke for anyone reading it. All games have problems. Especially on launch/reset/big update days.
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Nick Copeland
(@nickcopeland_) reported
@Arkalight_TW @playnewworld I went from 1500 to 40th then got the error "too many requests" and now I'm 2033... happened 3 times now
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Oliver Jentoft
(@ElectusMusic) reported
@Lazyyf0x @playnewworld when you get the error, just try clicking OK and letting it sit for a little bit. it's what i do and it puts you back into que at the same place you where at. Just click ok, dont refresh or press Play after. Hopefully this helps
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Dan
(@Mewgun) reported
@playnewworld EU Central busted, been in queue for 4hours and had errors 4 times :(
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Vaelys
(@Vaelys) reported
@playnewworld More than 5K queue + login crash regularly that put you back in queue after everyone... Situation s even worse than yesterday right now in EU :(
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Vel'Rathis
(@VelRathis) reported
@playnewworld Would be good if you could also fix the 408 errors when trying to buy marks of fortune on steam.
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Loonloon
(@be_Antal) reported
@playnewworld Such a disaster of a game. 3 hours in a queue just to get some stupid error and be put into 3700 spot AGAIN.
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ByNick
(@ByNickff) reported
@playnewworld You have just lost a player and surely I am not the only one who will leave the game until they fix the queues and the capacity / stability of the servers, thanks to this I know which servers I do not need to hire #NewWorldMMO #NewWorld @AMZNGameStudios
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Fortress
(@F0RTRESSGame) reported
@playnewworld I can already tell you that muskets for pvp…way to broken because it’s just point and click and does 25% of my hip in one shot. Are you kidding?
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HyperPixie
(@HyperPixieGames) reported
@Dubs_gamer @playnewworld Oooo nice, I’ll have to check it out! Does the service cost any money?
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Roxis
(@WhoisRoxis) reported
Having a long Queue is pain but getting kicked out of queue randomly is ******* stupid. Please fix your Queue system @playnewworld
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Mark Barnes
(@CuckiTheDucki) reported
@GeorgeGoGaming @playnewworld It’s just the same issue of queue times. It’s going to happen lol. Being stuck in queue and getting kicked from queue sucks but that doesn’t mean that servers are rough and they’re in bad shape. Still a win for a launch imo.
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Snichy
(@Snichy76) reported
Loving @playnewworld but not been able to play much due to the atrocious launch & server issues. @greghenninger Love waiting 2 hours in queue only to be kicked out by an error then sent to the back of the queue....not!! You had so much time to prepare & still got it so wrong.
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Fred Syme
(@fred_syme) reported
@TheBDLG @playnewworld Do you get preferential server access? Failed to start playing at all in 6 hours here. (Not unexpected, WoW, EvE and DDO had similar issues)
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Luzivog
(@luzivog) reported
@playnewworld The only option you have if you don't want to game to instant die is to add servers, allow people to transfer their caracter on it and put the limit to 5000 players for each server. And fix queues crashing, people will just rage-quit this game.
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wastedplayer
(@wastedplayer1) reported
@playnewworld its sad that they have soo little servers is not very nice to be sitting in a queue for 3-4 hours just to play...but i do love this game but i hope they fix it soon.
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nelson justino
(@agentetino) reported
@playnewworld so nice got in queque in 1500 at 400 i get a error and now i am at 2555 so nice why u still not fix this 1h waiting for nothing, can i get a refound because i dont want to play a game that i only stay all time in queque and not in game
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Dark-Angel
(@DarkAngel_0666) reported
@playnewworld so 24.5 hours later still issues getting into an EU server..
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Sebastian Jung
(@Seb_jungmin) reported
@playnewworld can you please adress the issue of playing getting kicked from the queue, do to "too many requests"
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José Renato
(@zpardal) reported
@playnewworld Fix you queues, at least be fair with your customers. I stood for 3 hours in queue to be booted with "Too many Requests" issue.
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Javier Morato
(@Kenjorato) reported
@playnewworld well... Maybe you should change the game's name to "New Queue" . More than 1 day to resolve the enqueue time issues in some servers...
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Ewilwish
(@Evilwish3) reported
@playnewworld why your game kicking out people of the queue stating internal error, I have got in the queue at 8000+ and waited approx 6 to 7 hours to reach 1000 and it kicked me out and now I'm back in the queue at 4000, will I be able to play the game like this?
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ARKO.TV
(@ArkoTVtwitch) reported
@playnewworld Join the queue 4 times, error 4 times, so **** you 4 times
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Lukasz
(@Dreedzik) reported
@playnewworld Do something... I'm not able to play the game since launch... it's insane... I back from work and got queue of 3,7k and errors all the time !!!
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Jonny cartwright
(@JonnyCartwright) reported
@PDR64 @playnewworld 6 hours waiting then don't get in... never heard a game do that. Players should get something back for the problems
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Sjetan
(@Sjetan) reported
@playnewworld I'm in the new player queue and I keep disconnecting when i'm below 5th in line. And then i have to wait hours again, just so I can disconnect again. HELP!
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Chizy ⭐
(@OhChizy) reported
@nievequemada @playnewworld xD, 4 hours ago there wasn't a queue, but i had to do something so i quit the game, few minutes later i hop on and boom issues xD but I asume a lot of people are done with working so those peeps wanna play New World and that causes mostly the huge queue sadly :c
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Chizy ⭐
(@OhChizy) reported
@FocusZerg @playnewworld I think they have some server issues.. it takes way too long
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Robert Simmons
(@Shibby90441) reported
@playnewworld sit hours in a queue, get down from 1550th to 120... Too many login requests, kicks from queue back to 1550th. So much for playing before I go for my night shift! 👎 How about a system that remembers your place in queue if something like that happens?
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Waldemar Ładoń
(@HeosPL) reported
@playnewworld 4h of waiting and DC, Thx for nothing. EU central servers are broken.