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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sway
(@SwehOnTwitch) reported
plz fix queue times @playnewworld this is ******* atrocious
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resolve
(@res0lve_) reported
@playnewworld please put in disconnect protection ASAP. It hurts having shaky internet and having to wait in 2 hour queues.
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Shawn Griffin
(@ShawnGr40971804) reported
@Grollstein1 @playnewworld This doesn’t affect your place in queue, it sounds like this is aimed at fixing the problem where people get disconnected while queueing.
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Michael Zacharias
(@DeeVectDesigns) reported
@roadrrunnerr1 @ChesleyBrandon @playnewworld More of an issue with people picking the wrong server. First day Valhalla had a 25k queue, its not because people wanted to play RIGHT NOW they just wanted to get shown live on Twitch... There are a ton of servers and choices.
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hwello
(@skblooooooooock) reported
@DOPESTSOLDIER @playnewworld new servers dont fix anything, bigger capasity on servers fixes it, although its the same general idea more servers just means more low population servers which many wont want to play on and will remove the mmo part of mmo rpg.
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Aedon Eckart
(@Hobbiittt) reported
@playnewworld got fatal error and had to sit in 300 queue, then when i get in i get it again 20 minutes later and have to sit in a 600 queue now???
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Zack
(@AlwaysWarfare) reported
Been grinding @playnewworld and loving it, but please, fix the server queues and stop with the unexpected maintenance
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kevin liaud
(@KLiaud) reported
@playnewworld change nothings crash queue 857 back to 2044 yeah best patch UPGRADE EU SERVEUR CAPACITY !!!!!
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Hook God
(@ttvHook_God) reported
@playnewworld PLEASE fix the issue with people getting kicked from queue randomly. I can suffer through 5+ hour queue times, I don't care. But when I wait in a 1300 queue for 5 hours and then randomly get kicked from the queue when I'm down to 24 in queue...that's just ridiculous
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Tom Lawrence
(@SD_Badgeroni) reported
Crashed three times in a row after waiting in long queues to play, officially giving up for the night. @playnewworld Please give a grace period to those who crash out of the game. It's so unfair to be put to the back of the line when the game just decides to shut down.
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Destroyer
(@realDestr0yer) reported
@playnewworld Nice job, NewWorld Devs! Take note, other game devs...THIS is what GOOD customer service looks like.
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Hawkeye
(@xhawkeyex7889) reported
@playnewworld Why did I get an error when I was at 421 in queue and then now I’m at 1658 time to ramp up kicking people otherwise I’ll never get play time in the game !
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Cynical_Xcon
(@CynicalXcon) reported
@Krethys @playnewworld Probably abusing the pvp glitch like a nub, then acts like he’s totally fine with refunding the game. Karmas a b***h
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Bi-Polar Bear Dad
(@BiPolarBearDad1) reported
@playnewworld I could tell when it started, the lag was so severe.
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LittleOwl
(@LilEOwl) reported
@Syndicate @playnewworld I've only played a couple of hours but reli like it so far just wish my pc would not struggle in the busy areas keeps lagging grrrrr
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Natendo
(@Naytendo_64) reported
@playnewworld I got home from my full time job and logged in to a 1700 position in queue. After 2.5 hours I was at position 200. Got an error. Clicked 'Ok' as recommended and waited to try again to 'get my original spot'... I am now position 2000. I'll try again tomorrow
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Malice
(@JohnPaulBap) reported
@playnewworld Issues with the fanboy logic: 1) Why move to a different server if you already have a character and time invested? Not even addressing friend issue. 2) Some issues are to be expected, but the amount of characters per server they allow created (at launch) is gross negligence.
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Jason Gebicki
(@jgebi) reported
@playnewworld So you think Lindalino will just crash again for no reason?
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Myst 🇲🇦
(@mystvb) reported
@Brian_Alford @playnewworld Bro I never had this problem it’s because of their patch that I have it now ******* ...
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Jackson Hanna
(@HannaoJackson) reported
@RD2BLeRitz @playnewworld Bro, its a 2 hour maintenance, you ***** about servers for 2 days straight, and then they put the servers down to try to resolve some issues you still *****. There is no winning for people like you.
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CaliforniaFATS
(@CaliforniaFats) reported
Spend the last 10 mins trying to fix my camera in OBS ONLY to discover I had the lens cap on LUL Just streamer things.. Going live for New World in 5!! @playnewworld
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Profile
(@MrProfilePic) reported
@playnewworld Fix your ******* servers, I shouldn’t have to wait hours to get into a TRIPLE A GAME OWNED BY ONE OF THE BIGGEST COMPANIES IN THE WORLD
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TheGood_Bro_
(@TheGood_Bro) reported
@pleiadian1027 @HeavyLiftGaming @playnewworld If this wasn't your first mmo why did u buy the game during launch? When has an mmo ever not had thus problems launch relax a bit. I haven't even seen a queue over 150 10 min wait time tops. Look for a less pop server?
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Mouse
(@mowseler) reported
@playnewworld are there any plans to fix the company message? You currently can’t use any letters that are hotkeyed because they bring up those panels (social, skills, etc) so we can’t write anything, and we can’t paste into it either
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Kody Boye
(@KodyBoye) reported
@playnewworld, you guys need to streamline your party-matching/team-arranging issue. I'm having to reroll a toon in order to play with my roomie in the same area. :(
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Ratze
(@Ratze30975656) reported
@playnewworld what does the queues change the things with your horrible quest design where 100 people need a deer/bear/lynx and there are only 2 or even just 1 mob and someone steals the carve that was never a problem in the beta
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Ghaleb Dweikat
(@GhalebDweikat) reported
@playnewworld what do you do when you just sat through an 800 queue just to get the “failed to connect to login server” message after and the only option is to click on and go back into the queue that is now 1800 long?
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Hovo818
(@Hovo8181) reported
@playnewworld @Chadesh Don't spend your engineering time on this, address the server capacity and number of servers available and you won't have this problem.
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WillNotFit
(@WillNotFit1) reported
@playnewworld fix your game I can’t even select a world
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Gabriel M Rocha
(@gargaroots) reported
@playnewworld Great fix! Wow. Just got disconnected from the queue with less than 150 in front of me, now I'm back to 750+. Thanks a lot guys! I'm really impressed. :(