Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 18
Exeter, England 18
Miami, FL 16
New York City, NY 14
London, England 11
Los Angeles, CA 11
Santa Ana, CA 8
Seattle, WA 8
Montréal, QC 8
Toronto, ON 7
Houston, TX 7
Brooklyn, NY 7
Chicago, IL 7
Minneapolis, MN 7
Denver, CO 7
Toulon, Provence-Alpes-Côte d'Azur 6
Phoenix, AZ 6
Calgary, AB 6
San Diego, CA 5
Perth, WA 5
Sacramento, CA 5
Portland, OR 5
Bordeaux, Nouvelle-Aquitaine 5
Aurora, CO 5
Sydney, NSW 5
Melbourne, VIC 5
Edinburgh, Scotland 4
Boston, MA 4
Bexhill-on-Sea, England 4
Charlotte, NC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • spongedocks spongedocks (@spongedocks) reported

    @Outlook your system sucks, nothing but problems since I bought 365 a couple of months ago and support is not responding at all...what gives?

  • Tbegna1992 ABT (@Tbegna1992) reported

    @Outlook Issues with outlook app on Mac and iPhone. Use 2 email accounts in app. Reset password for 1 account. Now having issue accessing that account on computer and phone. Help please.

  • cxlifornication no (@cxlifornication) reported

    @khansahabjk @Outlook @Microsoft I’ve been having the same problem, did they tell you how to fix it?

  • tazorack Taz 泰秀樂 (@tazorack) reported

    @Outlook you guys need to fix the new desktop outlook. You want to force us to use something that needs a lot of work. This is basically the web outlook, which in itself is trash.

  • __eimee Eman ~ (@__eimee) reported

    When are you planning to reply and solve this mission impossible issue? @MicrosoftHelps @Outlook

  • Tbegna1992 ABT (@Tbegna1992) reported

    @Outlook Need help. I have exhausted all possible remedies. Issue with Outlook App not loading messages on computer and won’t add back into app.

  • micahthacker Micah Thacker (@micahthacker) reported

    @GOTORONIWOOD @Outlook This isn't just a glitch it's a betrayal of trust. While Microsoft gives canned responses, @AJTheTech actually digs into these cases. Many have recovered data through him after similar nightmares

  • cxlifornication no (@cxlifornication) reported

    @Cap_KB @Microsoft @Outlook having the same issue except they’re refusing to get back to me 🥰

  • maggieofthetown Maggie Lovitt (@maggieofthetown) reported

    @ifollowedfires @Outlook The gmail app which has terrible UI

  • ryumitsuaki Louie McBlue (@ryumitsuaki) reported

    @Outlook Since last update the Outlook app no longer fetches or sends emails on Android. I still get login prompts when logging on via desktop though. Any fix coming?

  • _Cris169 Cristofer Duarte (@_Cris169) reported

    @Outlook I have a Hotmail account, I remember the password and I have access to the recovery email as well, but your page doesn’t allow me to sign in, everytime I tried this error message appears: Please retry with a different device, use a VPN, or other authentication method to sign in.

  • asifrehmani Asif Rehmani (@asifrehmani) reported

    @Outlook Microsoft Outlook is such a great tool used by so many. Not sure why you guys are messing it up with the "new" Outlook. That experience is so slow... I've tried to go a couple of times now and keep on going back to the "older" Outlook.

  • Bobbyfagan1985 Bobby Im The Problem Fagan (@Bobbyfagan1985) reported

    @xboxuk @Outlook I haven’t received my code after redeeming my points, it’s been more than 20 minutes, it’s normally instant, is there issues?

  • hardyrj Ryan Hardy (@hardyrj) reported

    @Outlook been unable to login to my outlook email on my PC for several days now, always says “try again later” , “we can’t sign you in right now. Please try again later”

  • 9aCedarCourt 👑 The Duchess ✡︎f Dalston 🎗️ (@9aCedarCourt) reported

    .@Microsoft @Outlook You shut my email address down with no valid reason why. Now I can't order an identical SIM card for the phone I just lost because everything is connected to that email, the email I had with you for over 10 years that you have locked me out of for no reason.

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