Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Liverpool, England 12
London, England 12
Sydney, NSW 12
Paris, Île-de-France 10
Brisbane, QLD 8
Seattle, WA 7
Miami, FL 7
Perth, WA 6
Melbourne, VIC 6
Chicago, IL 6
St. Louis, MO 5
Marseille, Provence-Alpes-Côte d'Azur 5
Los Angeles, CA 5
Houston, TX 5
Phoenix, AZ 5
Woodbridge, VA 5
New York City, NY 4
Vitry-sur-Seine, Île-de-France 4
Denver, CO 4
San Diego, CA 4
Atlanta, GA 4
San Jose, CA 4
Toulouse, Occitanie 4
Toronto, ON 4
Albuquerque, NM 4
Aurora, CO 4
Rochester, NY 3
Traralgon, VIC 3
Sterling, VA 3
Madrid, Comunidad de Madrid 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • RzRoberto RobertoRZ (@RzRoberto) reported

    @CamiloR97326705 @Outlook @outlook I have the same issue.

  • hobbit_humano Tiscoito (@hobbit_humano) reported

    @EmNeezy12 @Outlook Run CMD as administrator then run this "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 This solved the problem!

  • diogoponce_ Diogo Ponce (@diogoponce_) reported

    Hey @Outlook , better to call Houston, cause you have a problem. Just the first line of all the emails being showed. What´s happening?

  • hobbit_humano Tiscoito (@hobbit_humano) reported

    @amber_puga @Outlook Run CMD as administrator then run this "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462 This solved the problem!

  • jeffsuffers JT (@jeffsuffers) reported

    @Outlook Ok so this is a known issue? I’m 150 in line for online chat right now....should I keep waiting or is there currently no solution?

  • SeasickBoss Seasickboss (@SeasickBoss) reported

    @Rrapidraptor @Outlook I thought we had an issue in house, did not wanna mess with outlook today lol

  • Ecornomista Homer Simpson Brasileiro (@Ecornomista) reported

    @TinaCAnthony @Outlook Yep, half of the company is not working

  • CoachPrice Jason Price (@CoachPrice) reported

    @Outlook having trouble on my desktop. My emails are coming through. But when I try to view the email the body is missing. Is there an easy fix?

  • MatthewPelkey Matthew K. Pelkey (@MatthewPelkey) reported

    Dear @Microsoft--please fix @Outlook immediately. Whatever you did with this latest update is incredibly frustrating. Xoxo, Matthew

  • vanjaime Jaime ₿riceño (@vanjaime) reported

    @outlook is down globally. Do you know what is never down? #Bitcoin

  • Rchinaberr Robin Harrison (@Rchinaberr) reported

    @SeasickBoss @Outlook I just had a big Office update downloaded and once I finished that, this new problem started.

  • yankblan Yanick Blanchette (@yankblan) reported

    @Outlook same problem on french canadian outlook with the right pane not displaying text sent or received

  • Daryl_Phipps Daryl Phipps (@Daryl_Phipps) reported

    @kgiokaris @Outlook Same problem in my organization, though it seems limited to Outlook 2016 installations for us. 2013, 2019, and O365 installations seem to be ok for the moment.

  • TinaCAnthony Tina Anthony (@TinaCAnthony) reported

    Anyone else having major issues with @Outlook right now? Will not download any of my email content, just a key function of email....

  • JonInGriffin JonInGriffin (@JonInGriffin) reported

    Ugh. My @outlook is down & has killed my work progress/schedule. Good news that I got to leave early, but still. I know @Microsoft is aware. Hope it is back soon!

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