Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Alcázar de San Juan, Castilla-La Mancha 38
Paris, Île-de-France 20
London, England 15
Madrid, Comunidad de Madrid 14
Exeter, England 8
Quito, Provincia de Pichincha 7
Fulham, England 7
Denver, CO 6
Southampton, England 6
Perth, WA 6
Miami, FL 6
Marseille, Provence-Alpes-Côte d'Azur 6
New York City, NY 6
Sydney, NSW 6
Toronto, ON 6
Las Vegas, NV 6
Montréal, QC 5
Torquay, England 5
Minneapolis, MN 5
Manchester, England 5
Chicago, IL 5
San Diego, CA 5
Seattle, WA 5
Brooklyn, NY 4
Clamart, Île-de-France 4
Inta, Komi 4
Orléans, Centre-Val de Loire 4
Brussels, Bruxelles-Capitale 4
Glasgow, Scotland 4
Villeurbanne, Auvergne-Rhône-Alpes 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • albertooab Beto (@albertooab) reported

    @thurrott @Microsoft @Outlook Daily I have a lot of login attempts from Asian countries lol

  • jwckauman James Auman (@jwckauman) reported

    @thurrott @Microsoft @Outlook thanks. been wondering if Exchange Online would make sense for us (we use on-prem Exchange Server) and was worried that all this talk about MS dropping the ball included enterprise mail services.

  • deanleigh Dean Leigh (@deanleigh) reported

    Tracking emails against cases in @MSFTDynamics365 @Outlook plugin makes me feel physically ill. I cannot believe a piece of software can be so terrible for so long.

  • Ryan_LR Ryan Robinson (@Ryan_LR) reported

    @thurrott @Microsoft @Outlook I always find these tweets interesting. I don't remember the last time a phishing attack got through to me. My problem is always the opposite: legitimate mail being thrown to junk a couple times a week. Usually newsletters or other automated systems, but still legitimate.

  • swainyFTM Connor Swainston (@swainyFTM) reported

    @tweepy_pie @mattmaunder @Outlook Apple the problem with

  • matthewwwwwh Matthew (@matthewwwwwh) reported from Ealing, England

    @Outlook **** off asking me to re-enter my password for my hotmail account, it’s really ******* tedious. Why haven’t you fixed the issue yet?

  • tonijua__ Juanito💥 (@tonijua__) reported

    @Outlook I need to sign in my account but I can’t verify my identity. I need help

  • charlenegarner charlene garner 💜 (@charlenegarner) reported from Bognor Regis, England

    @Outlook please fix the issue with your app. It’s frustrating having to re sign in every day! Especially when a work email is attached to it as with covid a lot of people are working from home and have more than one email attached.

  • martbock Martin Bock (@martbock) reported

    Hey @Outlook I cannot access your "Smart Network Data Services" anymore. After login, I get redirected to generic Microsoft account page. Your IP status API responds with "Bad Request" using my API key. Can anyone help please?

  • __Lozzaa Lozz (@__Lozzaa) reported

    @Outlook having issues getting access to my account?? Tried to fill in the form to reset password but still not working?

  • ROG518ZA R.J.E.B 🇿🇦 (@ROG518ZA) reported from Cape Town, Western Cape

    So today I fixed an @Outlook issue I had since the @Windows April update. I reported it to @Microsoft365 and 3 different support "technicians" FAILED to fixed. What I bloody waste of my time, as all 3 took over an hour to do nothing constructive. #Useless

  • Malachizzle2 BIG RASSCLART M (@Malachizzle2) reported

    @Jefe_SE @Outlook Yeah that shits broken! I stopped using it cos it used to just mess up just download outlook directly

  • rb1963j Robin Brecher (@rb1963j) reported

    @Outlook Disappointed with failure of outlook to work properly on my phone which is causing an issue with my job. Waiting days for substantive help from MS. Every day delayed is more inconvenience and more work trouble. Why can I not get a clear, complete and concise answer?

  • M4SM17CH Frans (@M4SM17CH) reported

    @Outlook I'm having trouble receiving emails, been for a while. I'm past frustration, way beyond breaking point. Different day same issue. If not you it's @EAHelp, if not EA it's you. What's going on? Is anybody hearing my cries?

  • katafaf Katie Fyfe (@katafaf) reported

    @Outlook - my account has been hacked & I’ve lost all account access. The account recovery is not working and my contacts are being emailed malware links. How can I temp close the account? #urgent #hacked

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