Outlook.com status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

• Sign in (48%)
• Errors (26%)
• Website Down (25%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
Houston	Website Down	14 minutes ago
Scarborough	Sign in	1 hour ago
London	Sign in	1 hour ago
Charlotte	Website Down	3 hours ago
Montréal	Website Down	4 hours ago
Charlottesville	Sign in	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cheekyman81 (@1_hsm) reported 6 minutes ago

  @Outlook I’m struggling to get any traction from your support teams to regain access to my Hotmail account. Recovery forms are not working. Who do I escalate to? I have had this issue for 1 month now.

• 
  Saddiq (@philly_lawdog) reported 7 minutes ago

  @Outlook Im having a real life issue with my outlook inbox thats bothering me

• 
  Ture Anderson (@tanfrancisco) reported 8 minutes ago

  @Outlook the Outlook password recovery system is not working for me. It keeps kicking me out. Can I speak with somebody or can somebody please help me? I’ve been spending two weeks trying to get my email back.

• 
  Habit.Earth (@habitearth) reported 10 minutes ago

  @Outlook You Suck. Why did I have to spend a ton of time troubleshooting your problems? I'm deleting you from my life.

• 
  Mrknavish 🇺🇸 (@Mr_Knavish) reported 12 minutes ago

  Hey @Outlook wtf is up with your tech support. I call because my email was hacked and the hacker was locking me out of other accounts and buying nearly $2k of Walmart gift cards. When I reached out for help your tech heard my problem then hung up. Now no one at tech won’t call because the one that flaked on me when I needed him most flagged my phone number (the one that’s been on file for years)

• 
  HSM_81 (@1_hsm) reported 14 minutes ago

  @Outlook Hi, I have sent a DM as requested but I still have not heard back from you. Can you please tell me when I can expect to hear a response back? Recovery forms still not working for me.

• 
  HSM_81 (@1_hsm) reported 14 minutes ago

  @Outlook @Microsoft @MicrosoftHelps I’m Still struggling to regain access to my Hotmail account. Recovery forms still not working. What are my next escalation options please? 2/3 months and counting…

• 
  N Rose (@NRose_N5) reported 14 minutes ago

  @tanfrancisco @Outlook I have exact same issue and I’m going INSANE! Important documents need to be accessed! Did you manage to get through to an actual human at all?

• 
  rem (@honeyzerogo) reported 15 minutes ago

  @gmail @Outlook Some of us have jobs. U need to fix this

• 
  Sriprakash Rao Talpady ಶ್ರೀಪ್ರಕಾಶ ರಾವ್ ತಲಪಾಡಿ (@TalpadySR) reported 15 minutes ago

  @Outlook If there is a prize for damaging a perfectly working app with a new version much worse than before, you stand in the first place as a contender. Many useful features are gone. New version is slow & unfriendly. I can't go back as it can't connect to my Google A/C !

• 
  Cédric Krier (@cedrickrier) reported 15 minutes ago

  @Outlook can you fix your email server???? 🤬🤬🤬🤬

• 
  gee spang (@spangger) reported 20 minutes ago

  @Outlook How neat! Pity you CC and BCC lines are totally fvcking broken in the Android app and just do totally random auto populates and overwrites. #techGarbage

• 
  Declan Lane (@lane_declan) reported 28 minutes ago

  @michaelhannaa @Outlook Terrible.

• 
  sheenbean (@loisetwt) reported 28 minutes ago

  I currently have 2 Outlook accounts for 2 diff. jobs. When I try to log into one of the accounts, the verification code notification keeps being sent to the other work account instead. please resolve this issue so I can access the correct account? @Outlook @MicrosoftHelps

• 
  Snacktime (@Snacktime_17) reported 32 minutes ago

  @Outlook can you fix your spam filters. I keep marking emails as junk but seems your ML retraining and spam categorisation models are outdated. I'm half considering shifting my main account and using @gmail

• 
  Hey Its Burt (@josephburt) reported 32 minutes ago

  Probably not what @Microsoft /@Office want to hear... yeah can you remote in and fix the two @Outlook apps running. Sounds like you still can't make a stable OS ...

• 
  Liz (@licenia) reported 42 minutes ago

  @Outlook I haven’t been able to log in to my email for a few days now. I see that others have the same issue, when will it be resolved??

• 
  🇬🇧 (@OGBC_Llama) reported 43 minutes ago

  @Outlook , Hi my outlook app appears to be down ?

• 
  Lover you 3000 Midnights (@lizakabe) reported 44 minutes ago

  Hey @Outlook I can’t change my password because I can’t change my phone number. How do I fix this so I don’t lose my email address? I’ve been trying for a solid month with not one thing working and everything I do try you deny saying not enough information to grant me access!

• 
  Louis Arthur-Brown (@LouisArthu66843) reported 45 minutes ago

  @Outlook @Microsoft looks like the Outlook mobile app is experiencing widespread problems - stuck loading, all troubleshooting failing.

• 
  Magenta (@MagentaHere) reported 45 minutes ago

  @Microsoft @Office @Outlook I am unable to sign in so cannot get support for being locked out of important account. Please message me as a matter of urgency. I reside in the UK.

• 
  Ron (@RonPipes) reported 45 minutes ago

  @Outlook Fix it please . 💔#EX1255397

• 
  Charlie Stacey (They /Them) (@CharlieStaceyUK) reported 46 minutes ago

  @Outlook I’m a sole global admin fully locked out of my business account. The phone number allocated to my case has issues receiving calls. I desperately need this sorted so I can work. Is there anything more I can do, at the very least to change the phone number?

• 
  Keegan Lanier (@keeganlanier) reported 47 minutes ago

  Anyone using @Outlook on iOS having massive issues lately? Emails looking like they’ve been sent to only delete the message and return a blank email to draft without sending the original email? Emails ready to send, but the exit and send buttons won’t work. The app isn’t frozen, but you have to force close the app and hope the latest draft saved all changes. This is only happening on iOS to my knowledge

• 
  Jake (@NiKes619) reported 48 minutes ago

  @Outlook the new Outlook performance is just TERRIBLE.

• 
  CA Shrenik Gandhi (@shrenikmgandhi) reported 56 minutes ago

  @Outlook @MicrosoftIndia I am struggling to get access to my official mail id since past more than 3 months due to technical issue where i am not getting authentication code. Raised issue through my vendor but they are also not getting any response.

• 
  Leng (@lengafc) reported 59 minutes ago

  @Outlook I am having a lot of issues singing in, please respond to my direct message

• 
  Ryan Ricardo Dunkley (@ryanricardo76) reported 59 minutes ago

  @MandatesHonor @Outlook @LittlePoohBear_ Having the same issue too

• 
  Gary Mehaffy (@gmehaffy) reported 1 hour ago

  Is @Outlook down again? Having major issues on every device for hours

• 
  Mental Masterpiece (@mentalmasterpie) reported 1 hour ago

  their is a problem in outlook mail app, its automatically log out after some days @Outlook