Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Plainfield, IL 6
Manchester, England 4
Sacramento, CA 3
Hamburg, HH 2
Ashburn, VA 2
Berlin, Land Berlin 2
Liverpool, England 2
New York City, NY 2
San Jose, CA 2
San Francisco, CA 2
Modesto, CA 2
Hialeah, FL 2
Milton, ON 1
Warrington, England 1
Miami, FL 1
Reston, VA 1
Peoria, AZ 1
Tulsa, OK 1
Poplar, England 1
Indianapolis, IN 1
Farnborough, England 1
Jersey City, NJ 1
Las Vegas, NV 1
Jacksonville, FL 1
Scunthorpe, England 1
Tonbridge, England 1
Bessemer, AL 1
Shrewsbury, NJ 1
North Finchley, England 1
Derby, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • RandyWestfall2 Randy Westfall (@RandyWestfall2) reported

    @ring I will join the choir on the rich notifications not working. Very frustrated that it is taking this long to fix. Away on vacation last week and having to go live for every notification was/is ridiculous. Don't worry about pasting your canned response. I have already read them all

  • RaymondGolden The Real Raymond G (@RaymondGolden) reported

    @ring I have the new ring hardwired and have the same Rich note issue. The device is useless without it, as I get many alerts per hour. I am disappointed. I'm a new customer who has never used ring without rich note...until now.

  • catmathwaffle R (@catmathwaffle) reported

    @ring This is impacting all battery powered ring devices. I am in the US and have had no rich notification since last update. Do you have an ETA on the fix?

  • SilentRevolt23 Saia23 (@SilentRevolt23) reported

    @ring Rich notifications are a very important part of the service and a main reason why so many of us love Ring. If this issue is not resolved very shortly, it's already been almost 2 weeks, what actions does Ring intend to take to compensate us for this inconvenience?

  • pk_1845 Penny (@pk_1845) reported

    @ring It is absurd that rich notifications have been down for this long. Both battery and wired devices. My subscription renews soon and I’ll find another if this is not resolved. Lil ole me might not matter much to you but I suspect I won’t be the only one not renewing.

  • nicholascurley_ Nicholas Curley (@nicholascurley_) reported

    @ring Hi, I sent a DM to you 4 days ago but haven't received a reply. Could someone look into this. I sent £700 on a security system with you and currently facing an Issue...

  • fuego_rojoDartz ChrissieTorcaso (@fuego_rojoDartz) reported

    @ring Do you have any intention at ALL to fix this issue? Or are you just screwing all of your customers hoping we'll turn a blind eye?

  • MicheleSussman Michele Sussman 🌸◕‿◕🌸 (@MicheleSussman) reported

    Rich Notifications have been down for almost two weeks with no update from @ring when they will be restored. Not the customer service we are paying for.

  • alxnpt Alex W (@alxnpt) reported

    .@ring A 12 day outage on Ring device rich notifications. Any update on when this will be fixed?

  • JamieHillUK Jamie Hill (@JamieHillUK) reported

    @ring Hi, this is still not working. Not good enough. Discount on the monthly payment I am making would be a good start until resolved.

  • MicheleSussman Michele Sussman 🌸◕‿◕🌸 (@MicheleSussman) reported

    Rich Notifications have been down for almost two weeks with no update from @ring when they will be restored. Not the customer service we are paying for.

  • kelzipan Kelly Dennis (@kelzipan) reported

    @ring 8/17 still broken. 😑

  • peterlonsdale Pete Lonsdale 🚲 🖖 💙 (@peterlonsdale) reported

    .@ring any update on Rich Notifications? they have been temporarily not working for over 10 days now :(

  • MichaelCoyne83 Michael Thomas (@MichaelCoyne83) reported

    @ring Still no fix??

  • jamielorraine73 Just Jamie (@jamielorraine73) reported

    Too bad the #ringapp is SUCH a HUGE issue. I'm about to toss my @ring cameras, my solar panel that barely works, and my echo show into the trash and get the @googlenest cameras instead. Can't even add a shared user without issues! Can't do anything w/o issues, really!

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