Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dallas, TX 4
Los Angeles, CA 3
Chicago, IL 3
New York City, NY 3
Jacksonville, FL 3
Akron, OH 2
Lake Forest, IL 2
London, England 2
Elk Grove Village, IL 2
Ashburn, VA 2
Reading, England 2
Fort McMurray, AB 1
Louisville, KY 1
Reno, NV 1
Southwark, England 1
Charlotte, NC 1
Denver, CO 1
Seattle, WA 1
Westford, MA 1
Oklahoma City, OK 1
San Jose, CA 1
Bellingham, WA 1
Midland, TX 1
Alcobendas, Comunidad de Madrid 1
Sydney, NSW 1
Queens, NY 1
Mesa, AZ 1
Santa Clara, CA 1
Libertyville, IL 1
Cirencester, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • Me_Scuba_Steve Steve-o 🇬🇧 (@Me_Scuba_Steve) reported

    Tip for all @ring doorbell owners. Write down ALL your 5-digit (QR) codes. That way when you get asked by the app to enter the number you don’t have to uninstall your device from the wall just to get the number.

  • IHeartPaulRudd Joy McGee 😷 (@IHeartPaulRudd) reported

    @ring I couldn’t get into my account. Reset password. Asking for verification code but it won’t send me one. Instead asking me to go to Control Center from dropdown menu. All I see are Ring products. I need help logging in. Why is this so difficult?

  • ILfabianoCapri Fabiano Mauro (@ILfabianoCapri) reported

    @ring gosh what’s the problem now with your network?! The float camera it’s not recording anymore and the lights is not turning on anymore... no more motion capture... the doorbell is not ringing!!! Seriously it’s too much!!!

  • aussiegriff Andrew Griffith (@aussiegriff) reported

    @MathesonStep @ring Would it help if I asked (again) too @Ring? Have no issue paying the subscription to enable this. Many want to pull your feed into a home NVR to associate events etc. It just seems like a great PR move for existing customers. You know you’ll lose us when someone else does it.

  • SeeBeeOss cos (@SeeBeeOss) reported

    @ring Or perhaps you could help here? I’ve had my Ring Doorbell for 5 months now and I would like to return it for a full refund. Your product is one of the worst I have ever used in my life.

  • pennydaily Sparkle Farts (@pennydaily) reported

    @ring Requested via DM you contact me & info was given. No one has called. No contact made. Had doorbell and alarm system WITH Protection plus for a month and this is a total piece of crap. Rep acts like you are calling a therapist with answers. "oh okay." "well" "okay ma'am" ZERO help

  • MShellyConner Dr. M Shelly Conner ♐🏳️‍🌈 (@MShellyConner) reported

    If companies like @ring subcontract installation with companies like @OnTechServices who is responsible for recompense for poor customer service? I prepaid with Ontech and NO tech showed up. Had to call them 3 times and they could offer nothing for the inconvenience.

  • DannyCosmos5 Danny (@DannyCosmos5) reported

    @ring why does my “rich notification” from my doorbell repeat 4 times on my Apple Watch? This happens every time there is motion at my front door. Please help.

  • FrumkinMitch Mitch Frumkin (@FrumkinMitch) reported

    @stevetal @ring Always they bad stuff and forget the happy ending ?

  • emilyemk Emma Davison (@emilyemk) reported

    @ring we placed an order with you on 27th Nov 2020 and after having to contact you several times already still have no tracking information on our order. This is absolutely terrible customer service seeing as we’ve spent over £500 with your company. Please advise us on this!

  • runrusty Rusty Wiley (@runrusty) reported from Coweta, Oklahoma

    @ring how can I get my doorbell back online remotely? Has to be a way. If there isn’t, that’s plain silly. Please help.

  • mr_kkrishna Krishna (@mr_kkrishna) reported

    The @ring customer service is one of the worst I have experienced. I have spent hours on chat and on phone with them regarding an item that was never delivered. I have to put a dispute on my credit card to get the refund. Their escalation procedure is black box for you.

  • AndrewTuffnell Andrew Tuffnell (@AndrewTuffnell) reported

    @ring Very disappointed with your customer support! My order wasn’t delivered to me by DPD and now I am being told you won’t honour my original order! Terrible service so close to Christmas!

  • jigarmiti jigar surana (@jigarmiti) reported from Newcastle, Washington

    @ring disappointed with your customer service. Unable to contact support after calling 4 times and waiting for almost 5 hours. Even a callback is not helpful as they put me on hold. Really bad!

  • mocrypto87 mocrypto87 (@mocrypto87) reported

    @ring I called ring and was told I would get a chime in 3 business day! It has been 2 weeks and no chime and not even a tracking number! This is so disappointing! Worst customer service ever!!! I will never order from ring again!

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