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Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 1
Addlestone, England 1
Newham, England 1
Port Orchard, WA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    I brought the new @Ring 2K battery camera to replace my old 3. The viewing angle is awful. With the camera next to the door, you can’t see the door. Motion detection seems just as bad and the image quality is marginally better. Improved night vision though. #Ring

  • jeremyabreu
    Jeremy Abreu (@jeremyabreu) reported

    @ring is your app down? Won’t open for me or update

  • amylawther1989
    Amy Louise (@amylawther1989) reported

    @ring Electrician did this it’s still not working

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    brought the new @Ring 2K battery dorrbell to replace my old 3. The viewing angle is awful. With the camera next to the door, you can’t see the door. Motion detection seems just as bad and the image quality is marginally better. Improved night vision though. #Ring

  • sabucci_84
    Sabrina Bucci (@sabucci_84) reported

    @rominiti @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

  • sabucci_84
    Sabrina Bucci (@sabucci_84) reported

    @drjeanne09 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

  • achskomara
    Dr. Kevin O'Mara (@achskomara) reported

    @ring help!

  • PengysGirl
    Pengy's Girl (@PengysGirl) reported

    @Amanda234712 @ring Is that due to a problem with Ring or because you all wanted it offline?

  • LordWilsonVILLA
    LordWilsonVilla🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿UAI (@LordWilsonVILLA) reported

    @ring can you please tell me how to change my phone number on my Ring account. And don't start by saying sign in to my Ring account because the system won't let me as it keeps sending the verification code to my old phone number which now belongs to someone else 🤬🤬🤬

  • GeorgeWill2324
    George William (@GeorgeWill2324) reported

    I knew I didn't like @ring but now it's confirmed. Wife and I were logged out of the app. We're trying to sign back in but it's not sending the verification code at all. What does the FAQ say? If you're having trouble signing in, try signing in

  • HeIsRightAgainX
    HeIsRightAgain𝕏 (@HeIsRightAgainX) reported

    There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

  • nl_siba
    siba (@nl_siba) reported

    @akinyi__wendy @b1ackd0t Honestly, you haven't invented **** your so called invention is already in the market @ring

  • ItsMikeTwitch
    ItsMike (@ItsMikeTwitch) reported

    @NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...

  • IDDQD_VP
    King•VP (@IDDQD_VP) reported

    @ring No, if you read my email, we do not. His account is linked to his mobile phone, which is disabled. There is no way we can login. My mother purchased a new account meanwhile.

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