Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Barnsley, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Pet Active Ltd
(@Pet_Active) reported
I’m so impressed with @ring customer service. My doorbell is a couple of years old and stopped working on the weekend. Never had a problem with it. @ring sent me a new doorbell to replace the old one. What amazing service. Thank you!!!
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Marian HF
(@MarianHF) reported
@ring I can't get on to my account on my laptop. When I click on the login tab all I get is a message "not acceptable". Please advise. Also the contact phone number (UK) is not recognised when I tried to phone you.
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Philip Jones
(@philjonestri) reported
@ring Just had an hour of my life wasted. Both Chat and Phone Customer Support couldn’t help. All they kept telling me to do was all the things I already tried. I am a literate person. I can follow instructions but when they don’t work I need your help … didn’t get any!
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Simon Holly
(@SimonHolly6) reported
Hey @ring you’re going to have to fix my doorbell, it’s gone wrong far too many times, I’m thinking of my legal rights now
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LynnJen727
(@LynnJen727) reported
@ring can you help? Cust Serb told me I could schedule modes but option is nowhere in settings. I have the pro plan.
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Lola 🐝
(@ThatLolaBee) reported
@ring Is there a reason why our doorbell decides when it wants to record? We can go live no problem and it does record when it wants to, but the last 2 days there's chunks of videos, hours! Missing. No settings have been changed and our Internet connection has been stable
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FreeMindBill🤷🏼♂️
(@Afreemindisbest) reported
@ring I noticed my address is incorrect on my app. It shows a different area with the same street name. However when I try to change it I am told I will have to leave assisted monitoring. Is this the paid monitoring or something different. Hope you can help. 🙏🏼
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Ellen • Ask Away Blog
(@ellen_ross1) reported
@ring hi my ring has been offline since yesterday and I can’t seem to figure out what is wrong with it. We have tried everything. Device health screen even looks fine.
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Jerry Norman
(@JerryNo40834855) reported
@ring my Ring doorbell service isn't perfect but when it works it works. But something has happened with a lawn service that damaged my property deliberately and some how shut my cameras down? Does anyone know how please?
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Zygi
(@ZygiBajor) reported
Is anyone else’s @ring app not working in the UK? Keeps saying there’s no connection available
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Dave A
(@chief1981) reported
@ring Wow I've never had bad customer experience from you until just now. Person on webchat just sent templates saying they are not able to troubleshoot and to call instead. Ignoring my offers to send screenshot etc
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Jeff
(@bike_ja) reported
@ring your ios app has become so bloated and slow that it's made the doorbell cam worthless. I don't need sales pitches in the app. I need it to work.
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Jose Troitino
(@elteslaengineer) reported
@ring are you guys down? Having issues? Is there an outage? Please advise.
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Ned Schneebly
(@SeanHodgdon) reported
.@Ring has the worst 2FA I've ever seen
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Vercety87
(@vercety) reported
@ring hi, I bought an Ring Intercom but no way to get it working with my Comelit 2638 intercom. Your website says that it is compatible… I got error P16-33-20032001 saying there’s a network issue. But I’m able to ping the Ring intercom on my network and got a 1gig fiber optical
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