Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie
(@Charlie66744774) reported
Anyone else’s Ring doorbell NOT capture every single motion? My garden was broken into last night and my Ring didn’t catch none of it. Last motion was from the day before, and I know for a fact it misses stuff. Waste of money. #ringdoorbell @ring
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kenstyle
(@creamyjuggernot) reported
@ring i cant login to the app. Earlier the app kept telling me it couldn't locate me. Uninstalled and re installed app still not working. Reset pw thru site. Then sends code to email but no code in the email just instructions that are useless cause the app doesnt work!!!! Idiots
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Jia **** Lin
(@JiawangLin1) reported
@ring Hey Ring: My 2nd Gen keypad isn’t working as well. I’ve tried the recoomemended troubleshooting and what online suggested but still haven’t had any luck. First, the keypad offline. Then the keypad won’t turn on even after charging.
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Shane
(@shanelord) reported
@pat_devlin @ring I feel you. I’m always afraid of the repercussions on the support agent when they’re doing their best to help within a restrictive and anti-customer support process. I make sure to be clear I’m never frustrated with the person just the company/process.
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🆖 𝕋𝕙𝕖 𝕄𝕣𝕤 ℕ𝕒𝕥 𝔾
(@TheMrsNatG) reported
@ring as soon as my trial ends and I give you money the doorbell goes offline and refuses to connect
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Jewel S
(@jewels_my) reported
Hey @ring your tech support sucks!! Have been on the phone with them this morning for 1 1/2 hours with nothing resolved. Ryan was one and he disconnected me without calling back. Second was Natasha who is overseas. Help!! Doorbell isn’t showing history.
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Pat Devlin
(@pat_devlin) reported
I sent a bad review of my support experience with @ring and instantly regretted it. It’s not that what I said wasn’t true it’s that I get the feeling they will single out the poor support guy and make it his problem. It’s not his problem, it’s the whole process!
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Florence Batt
(@ILuvLewisHam) reported
@ring Is there a reason why when downloading recordings it keeps saying there's an error?
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Peter Le
(@PetahRee) reported
from
Houston, Texas
@ring I refuse to call a 3rd time, just to be connected to an outsourced call center, just for them to open a “ticket”, and to tell me to wait another 24-48 hours for an update. Thank you for exemplifying the exact issue I am having with your CS team.
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Jewel S
(@jewels_my) reported
The #Ring app & doorbell pro started today being the WORST security system ever!! Even their tech support could not help me. Duh! @ring @amazon #RingDoorbellPro don’t buy. 😡
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كوليت
(@mcintoshc16) reported
@michaelameerkat @ring Ah ok:) please let me know. I don’t want to spend all that music for a chime, I bought it to help boost the WiFi even though my router is a booster. Thank you
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Jessica Nicholson
(@Jessicasparkelz) reported
@ring I need help with all of this please
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FanFicPossession
(@FicPossession) reported
@ring Keep getting error when trying to login ..."an error occurred trying to perform this operation" Uninstalled and reinstalled and nothing.
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Eric Sterling
(@ericsterling76) reported
@ring Literally just told a customer service agent im in the states, and they ask me to call an over seas number for assistance, thats the **** customer service ive come to expect from ring. Products that dont work and and helpless customer service, forcing me to find an alternative
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MELI MEL
(@MELIMMMEL) reported
@ring ringdoor device not giving me motion/person detection and Im being told that « higher support » doesnt want to be bothered with my issue and try to fix it! Instead the agent was told to ship me a new device! How unprofessional!
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