Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Talladega, AL | 1 |
| Milwaukee, WI | 1 |
| Pipe Creek, TX | 1 |
| Dunbar, WI | 1 |
| Charlotte, NC | 1 |
| Laurelton, NJ | 1 |
| Meridian, ID | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Chuck Fink
(@finkchuck) reported
@ring Even though I received no help here either I was able to find out that Ring uses 3G cellular for alarm internet backup. This service is hosted by @ATT who is cancelling 3G Feb 2022. What are the plans for alarm backup after the cutoff?
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s.alexander 🇺🇸🇺🇦
(@mptpart) reported
dear @JeffBezos your @amazon checkout and tracking process is 💯 👌 just works great. Now @RING on the other hand is an absolute nughtmare. Zero updates, cart is horrible, tracking is a damn nightmare and product status forgeettaabout it. Plz fix - not 🚀 science.
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Erik W. Van Der Wolf
(@ErikVanDerWolf) reported
@ring is garbage now. Won’t let you post videos of people clearly casing your house and trespassing cuz “community guidelines”. Apparently you’re not allowed to think suspicious activity (trespassing) is suspicious. 🙄
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Dean Green
(@dean_green) reported
@ring seems the ring app on android is broken. Are you aware of this? I get "An error occurred trying to perform the operation. Try again later" then hangs on dashboard
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Dave Harman
(@Dahauk) reported
@robhinds @ring I had the same problem, cohosh find anything online apart from contact their support, Ring were very good about it, sent me a replacement and I sent the dodgy one back.
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Bonnie Wilson
(@BSoSocials) reported
Hey @Ring Feels like a stupid question time. My doorbell camera has been fogging up in the overnight hours. My other cam (stick up) does not seem to have the same issue? Is there a trick to keeping it from fogging?
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The Hook Up
(@TheHookUp1) reported
@stbjr @AqaraSmarthouse @ring Sensors for sure, they aren't getting any help while the rig is getting WD40 every few days.
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BlinkHomeSecurity
(@SecurityBlink) reported
@Iamtravelcat55 @ArloSmartHome @ring Apologies for the earliest post, forgot to mention the signature "**** Off" that is the blink experience. Hope this was exactly what you expected from such a ****** company! Let us know how things go.
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Nico Degraef
(@nicodegraef) reported
So @ring bought the new video doorbell 4 since my issue on the infrared just doesn't deel to be resolvable with Any reset method 1nf warranty is expired. Hope this one lasts longer than 3 tears tough...
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Matthew Galenas
(@MGalenas) reported
@ring We have talked to customer service via phone twice. Just trying to get a return label to return one piece of equipment. Label never gets sent to our email! Please help, just want to get this resolved already. Thanks.
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N 💡 c k
(@clydefiche) reported
@ring my new device is registered to someone else. How on earth does this happen? And why are your steps to fix this literally impossible? TERRIBLE.
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Dave Scalera
(@DaveScalera) reported
.@Ring I’ve never had such a poor experience buying/receiving something online than I have with you. Amazing that you are in business and owned by a logistics company. Absolutely horrible.
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john kelly
(@johnk28) reported
@ring got to say this is the worst Customer service every was told a week ago I would receive a refund which sill has not happened just get excuses from your support on the phone even had a email saying they tried calling me which didn't happened very bad service
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome products are junk! Non existent “customer service” been reaching out bout bad camera out of the box, won’t replace under warranty! @Ring or @SecurityBlink tin can w/2 strings better option
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Nias Corner
(@NiasCorner1) reported
@ring Allow Ring to show live feed on @DuckDuckGo browser. That’s the only thing that’ll help.
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