Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Meriden, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Aldrich
(@Mark_Aldrich) reported
@bt_uk had an engineer out today to fix a broadband issue. Since its been "fixed" the hub has lost internet access EIGHT times! How is anyone supposed to run a business, or use @HiveHomeUK or @ring systems with a totally unreliable WiFi service? Not acceptable! #fail
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Joseph E.Cronin
(@DeCroJo) reported
@ring I purchased a ring camera on Amazon on June 29, 2021. It worked until recently but now has to be reset everyday and then will only work for a hour or so then goes offline. I spoke with the customer support and they have to approve it's bad.
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Lisa Jayne Golding
(@LJGolding89) reported
Gutted, got a @ring doorbell for Christmas finally got it fitted in the new house but it's not what I thought! It won't connect to WiFi after 3days, doesn't show you the camera just sits offline, then you need to disconnect it and re-add to the device. Hardwork!
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SimpliSafe
(@SimpliSafe) reported
@plugusin @mapeducate @ring We'd like to help, Bill! Please send us a DM with the email address on your account and phone number we can reach you at.
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IamBob 🌱
(@BrunsBob) reported
@ring The android app never opens with my camera tiles. Fix it please. That's what I like...........NOT!
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🇺🇸 Will ©
(@SirWill) reported
@ring Fix your website and I might like it again. Can't access from work, and IT says it is coming from your side. 'Not acceptable' It is a Ring problem not out network problem.
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Channing Work
(@chanwork) reported
@jpkADK @ring I will circle back as soon as I see what the fix is. Im an apple tech. So I feel like it’s in the app not a system or one person problem.
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Danny Geraci
(@DannyGeraci) reported
@ring I have a new Ring 4 doorbell, 2x ring internal cameras & a Ring 1 doorbell. I also have a chime & a chime pro. I also subscribed to you for two devices. The Ring 1 doorbell keeps disconnecting and the battery life is really bad - lasts 3 wks. Can I replace the Ring 1 batt?
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αℓαиα
(@iLLsarcasm) reported
@ring Hello. We were set up with a new wifi yesterday. Under Device Health, my Ring does not show reconnect wifi nor change wifi network. It’s a first generation Ring. I need to put the new wifi on here. Help please.
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TheElixerMixer
(@_Zackv) reported
@ring My app won't let view my front of house camara live, i have logged out, uninstalled, reinstalled and still the same issue
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IamBob 🌱
(@BrunsBob) reported
@ring I'll post the error screenshot and the 8 camera tiles missing when I open the app in the DM. I use a Google Pixel XL 4 with Android 11 Ring app latest FYI
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Scooby 🏍
(@fhowell01) reported
@ring are you down right now?
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JHub
(@Janehub167) reported
@ring your installation booklet is a little confusing. Chapter 6 ‘Learn to use Ring Alarm’ shows the three icons for the different modes- armed, disarmed and home. The descriptions beneath th icons do not correlate with the icon displayed. My neighbour had same issue.
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Joseph E.Cronin
(@DeCroJo) reported
@ring If you think about it, I had the camera since June 2021. It worked until February, when it began to go offline after I would reset it. what I know would happen when I deal with the supports service is it will work until I go home the next day. Then it will go offline.
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Pat Barba 1941
(@MyWanderingEyes) reported
.@ring .@alexa99 .@amazon OK the crap #Ring mobile app is down AGAIN, AGAIN, AGAIN. what a piece of garbage & the next time #Amazon sends me a potential Ring customer with a Q, I will tell them what I really think..Gonna uninstall & install again..
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