Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Beverley Kent
(@lensdaughter) reported
@ring once again ring doorbell is offline WiFi rebooted new battery fitted help please
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Kevenents
(@Kevenents) reported
@ring Too bad I can’t use my $1,500 equipment because I have to choose between phone and home protection. “Due to the technical issues that #VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs.” #ring
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David ✪
(@mrowiin) reported
I mean if you’ve to let the customer start typing Linux commands then…psst! I have been reaching @ring @AmazonHelp severally and they don’t seem to know the issue with my Ring account neither resolve it.
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Ralph Kent
(@rktecture) reported
@ring Hi. My parents moved into a new home in February 2022. Contacted Ring about transferring the video doorbell to them as the previous owner wasn't replying. Acknowledgement but nothing since. Ended up having to buy a new video door bell this week. Really poor service.
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MurrayDillon
(@MurrayDillon) reported
@RaeCrothers @ring That’s pretty odd. You need to test your WiFi speed rather than the ISP speed as there is definitely an issue with the 2.4Ghz signal.
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Rèmy Rombaux
(@rumbackagain) reported
Do people actually buy **** from door to door sales people? Coming to my door at 9:23 pm?!? **** off @VivintHome. Sticking with @ring for life now.
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Aimee C
(@Mynameisaims) reported
@childishnava @ring It finally stopped. Got about 200 of them. Customer support was of no help.
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The Hook Up
(@TheHookUp1) reported
@automated_hous @ring Yes. I feel like this might be the worst looking install I’ve ever done. I normally make a point to put them in nice rows, this method makes me look 10x as crazy.
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jean's sands
(@jeans_sands) reported
Hullo .@ring! Let's add you to the list of companies that signs people up for services, takes an email and does not verify it?? You are a security company? I already have a bank that sends me a person's info everytime they sign in or make or receive a transfer. Unbelievable!
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Chamizo
(@Chamizo81623875) reported
@ring hey there, I'm owned a ring-bell camera, my subscription finish and I wasn't aware that my old credit card was expired, I renew my order whit a new card and can't put ring back to work, I did follow all the instructions and is impossible to put back I need some help.
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K1KDone
(@k1kdone) reported
@ring When I go to the timeline and scroll to a recording, for example 10 minutes ago, it jumps to events 3 hours ago instead. I have to scroll through all 3 hours to get back to the event I want. Happens every time to every device. My app and iOS are up to date. Plz help.
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CrimeToBurn
(@CrimeToBurn) reported
So we have over $1,000 of @ring devices but our 2 year old hardwired doorbell battery isn’t holding a charge anymore. We’ve worked with customer support to try to fix and they’ve only offered us a pretty lame discount on a new one. Anyone have a doorbell cam they love?
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Screen Rundown
(@ScreenRundown) reported
About to replace every @Ring camera in the house! Trying to login on a new phone and the ridiculously implemented 2FA is stopping me from accessing the app. I get wanting security but the hoops of trying to login to a previously used device to generate a code is STUPID! #Fail
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Tommy
(@tomjetfan) reported
@ring another ring product that doesn’t work like it supposed to. It’s important to keep a customer happy but not with service reps that don’t know how to correct a problem. Unacceptable!
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Michael Ludwig
(@Michael_Ludwig) reported
@ring @ring The question was... Are your phones down?
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