Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 3
Los Angeles, CA 2
Chicago, IL 2
City of London, England 2
Nottingham, England 2
Everett, WA 1
Colorado Springs, CO 1
Bend, OR 1
Bath, ME 1
Newnan, GA 1
Rome, Lazio 1
Amtsberg, Saxony 1
Stroudsburg, PA 1
Arnhem, GLD 1
Reading, England 1
Velbert, NRW 1
Birmingham, AL 1
Mumbai, MH 1
Lewes, DE 1
Jersey City, NJ 1
Northampton, England 1
Houston, TX 1
Gulf Breeze, FL 1
Croydon, England 1
Bethlehem, PA 1
Leighton Buzzard, England 1
Northampton, PA 1
Lewisville, TX 1
Slough, England 1
Port Orange, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • Batman1892 David Stephenson (@Batman1892) reported

    @ring I heard my neighbour say to his other neighbour, ‘Get back in your house or I’ll end up braying you up and down the street!’ I thought that was pretty sound advice.

  • skippm Hugh Millett (@skippm) reported

    @ring I got the wired doorbell that does not do the actual doorbell. Now I want the doorbell. Is it all the same wiring if I get a different model? What is easiest fix? Thanks.

  • AriellexAmber Arielle (@AriellexAmber) reported

    My @ring doorbell keeps going offline. No changes to WiFi or router, reset my router. Split the networks on a 2.4 & 5. Reset the ring cam. This is the second time this month. Faulty ring cam?

  • marytufts Mary Tufts (@marytufts) reported

    The @ring doorbell is useless. Goes offline when you’re a thousand miles away and asks you to restart it by standing next to it and pushing a button. Useless.

  • kurtopia Kurt Klinger-Wilensky (@kurtopia) reported

    @ring I cancelled my subscription a few months ago. I'd like to delete my account, but I can no longer get in. I can reset my password, but I no longer have Ring in my authenticator app, so I cannot get in to delete my account. Can you help?

  • ClairCDavis Clair Davis 🇺🇸🇺🇦 (@ClairCDavis) reported

    @ring Thank you very much for your help, we were able to get our account restored when we called the 800 number provided.

  • Nuggs21 Juan Chavez (@Nuggs21) reported

    @ring Sure the app is slow and I have not been able to get notifications of people coming to my door.

  • ThePaulSRyan Paul Seamus Ryan (he/him) (@ThePaulSRyan) reported

    @ring After years of reliable service, our doorbell has begun going offline frequently, with no changes to home wifi and no problems with other devices. You're in-app help/advice for offline devices is of no help. The problem is the doorbell, not our router. Please advise!

  • lEoSoLiS510 derty 510 (@lEoSoLiS510) reported

    @ring how's your doorbell going to ask me if I have changed wifi, I say no and it still won't connect to the wifi?? I'm literally next to the wifi, the chime is connected to wifi but doorbell won't reconnect. This is like the 3rd I have this annoying issue with your product

  • JOHNNY5_0_ME JohnnY (@JOHNNY5_0_ME) reported

    @ring having problem with the app Is there a problem at the moment???

  • Norwayspruce8 Norway Spruce (@Norwayspruce8) reported

    @ring Hey ring, I have a major delay between the bell being pressed and when any notifications go off. It’s around 20 seconds. I’ve removed and reinstalled the device, updated the firmware and nothings fixed the issue. Please help

  • st3pm4n stephan (@st3pm4n) reported

    That @ring doorbell is nice but kinda useless if the notification on my phone arrives ten minutes after somebody pushed the button. And no, the troubleshooting tips on the website didn’t help.

  • Brenny76 Brenda Jones (@Brenny76) reported

    @ring terrible customer service. Husband passed away in November & @ring wont accept death certificate/marriage certificate to allow me to lay subs. No empathy at all from customer services! Told me to buy a new doorbell!

  • jeffgrimes23 Jeff G (@jeffgrimes23) reported

    @ring Both my doorbells went offline and won’t reconnect. Removed both devices and neither will complete setup now.

  • Dwaynemw Dwayne (@Dwaynemw) reported

    @ring video doorbell elite keeps flashing infrared lights on and off every night. Is this a known issue that can be fixed easily?

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