Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Arnhem, GLD | 1 |
| Los Angeles, CA | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Mraw
(@mrswarm_rx) reported
@ring still waiting to hear from “account logistics” regarding an issue 10 business days after being quoted 5-7. Now being told to wait longer. Anyone able to help!?
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Manesh Patel
(@manesh_patel) reported
@ring Nightmare continues receive email from ring informing me the doorbell is now out of stock situation has now been ongoing for almost 2 months have contacted customer services multiple times to speak to a manager never get a call back
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Eric Sterling
(@ericsterling76) reported
@ring Literally just told a customer service agent im in the states, and they ask me to call an over seas number for assistance, thats the **** customer service ive come to expect from ring. Products that dont work and and helpless customer service, forcing me to find an alternative
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Shane
(@shanelord) reported
@pat_devlin @ring I feel you. I’m always afraid of the repercussions on the support agent when they’re doing their best to help within a restrictive and anti-customer support process. I make sure to be clear I’m never frustrated with the person just the company/process.
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Kayne
(@Kayne_uk) reported
Is there an issue with the Ring app @ring unable to view any events from the history. Can view in timeline. However for over a week events start off black and often don't show anything until near the end. Real service drop lately and not sure why
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Jia **** Lin
(@JiawangLin1) reported
@ring Hey Ring: My 2nd Gen keypad isn’t working as well. I’ve tried the recoomemended troubleshooting and what online suggested but still haven’t had any luck. First, the keypad offline. Then the keypad won’t turn on even after charging.
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Khaleesi Michaela
(@michaelameerkat) reported
@ring purchased a chime pro and no lights in setup. Called the UK phone centre and it says it’s closed, despite being 7pm and the voicemail says open until 8pm. I send an email and get an auto reply saying you don’t provide support by email and to call 🙈 can you please help?!
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Eric Sterling
(@ericsterling76) reported
@ring Upset customer, my stickup cameras wont charge anymore with the solar panel. Ordered a replacement and @ring never shipped it. Its been a month now, still no help. Not feeling very secure, at all. Customer service keeps giving me diffenret excuses of why. Wt actual f
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iTrustStream
(@iTrustStream) reported
@Free__Tech @ring I use nest and wired it so I never have that problem. Take a bit longer to run the wiring but saves a lot of head ache later . I had the ring and didn’t end up liking it .
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Florence Batt
(@ILuvLewisHam) reported
@ring Is there a reason why when downloading recordings it keeps saying there's an error?
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Sue Spevack
(@SuepremeDesign) reported
Really annoyed with @ring - one screw in my ring doorbell is not unscrewing, just keeps going round and around, so can’t get it off to charge. Rang Ring support and explained the problem - solution is to buy a new unit!...Because of one screw I need to buy a whole new unit...
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Connor hayes
(@Connorh77398854) reported
@ring my camera has completely gone offline I cannot reconnect it whatsoever it just keeps saying my camera cannot connect to my internet the password may be incorrect even though I know for a fight and it isn't incorrect because I'm doing the password as I'm looking at it
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Caz
(@cazman88) reported
@ring I am having an issue with downloading a video. The audio is just blaring feed back.
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MBA Sports Fan
(@1mbasportsfan) reported
@ring Camera not connecting to wi-fi. Is there an outage?
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RepOut Training
(@RepoutTraining) reported
@ring your app needs updated. Read the reviews in the Google Play store. It's been down since this last weekend. #FixIt