Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 2
Chicago, IL 2
City of London, England 2
Nottingham, England 2
Manchester, England 2
Mumbai, MH 1
Lewes, DE 1
Jersey City, NJ 1
Northampton, England 1
Houston, TX 1
Gulf Breeze, FL 1
Croydon, England 1
Bethlehem, PA 1
Leighton Buzzard, England 1
Northampton, PA 1
Lewisville, TX 1
Slough, England 1
Port Orange, FL 1
Rochester, NY 1
Kansas City, MO 1
Waterford, MI 1
Frankfurt am Main, Hessen 1
Bristol, England 1
Willimantic, CT 1
Huntley, IL 1
Grimsby, England 1
Elk Grove Village, IL 1
Somis, CA 1
Gloucester, England 1
Bognor Regis, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeHorn_Curls Mike Horn (@MikeHorn_Curls) reported

    The average person probably thinks there's an issue with their internet and that's why their @ring videos are skipping today. It's definitely a @ring server problem.

  • williewatson1 Willie Watson (@williewatson1) reported

    Terrible service from @ring @ring_uk . Repeated calls result in no action. @ring please can your logistics team contact me to resolve

  • Gary_LV Gary's Here (@Gary_LV) reported

    @ring placed order on the phone 12/7, never received confirmation, cc charged, no one can tell when order will ship, order has expedited shipping, no one send my order info, missing from acct too, the issue can only be escalated, not resolved, awful service, I need order by 12/14

  • MikeHorn_Curls Mike Horn (@MikeHorn_Curls) reported

    @facisback @ring It's doing the same exact thing for me. Definitely a server problem. They need to acknowledge there's an issue and fix it ASAP.

  • tcarr85 Tommy (@tcarr85) reported

    @ring I was getting help for a problem with my devices, your care agents promised to look into the issue and get back to me, I followed up and they said they were still looking into it, that was 9 weeks ago. No one is responding now. Can you help? Or should I give up and move on?

  • cheveryn Cheveryn (@cheveryn) reported

    @ring Could you help med with the part number for a replacement power adaptor with EU plug for the base station?

  • Stedders_1 Kimberley Stedman (@Stedders_1) reported

    @ring Your customer service is disgraceful. Ordered something 2 weeks ago - called 3x for status and being told it is in stock and escalated to “Shipping” who never get in touch. The items are in stock - why won’t you ship them? Last call they hung up without resolving. Bad.

  • facisback FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported

    @MikeHorn_Curls @ring Did you try the web login? I want to see if you're getting the same error message as I am. Mine too has skipping on the phone app but no error msg. "Sorry we had trouble loading your event" is on the web login. I am hoping you get that msg too to see if this is widespread

  • JayeshBolton Jayesh Mistry (@JayeshBolton) reported from Bolton, England

    @ring Bought my ring doorbell last month and there is always a delay when someone rings the bell of around 60 seconds poss more. I have tried reinstalling app and even changing my internet provider but still not working. Please help!!

  • I_am_Zagreus twitch.tv/Zagreus (@I_am_Zagreus) reported

    .@Hermesparcels You know what I love? My @ring doorbell. They allow me to see that your driver came to my door, didn’t knock, or ring, and just threw down my package, snapped it and left. Pay your workers more so maybe they’ll actually do their job.

  • Dimpletrix1 Leah (@Dimpletrix1) reported

    @ring My doorbell keeps going offline and then states it’s unable to connect to ring network. Initially this was due to the update but it’s recently happening again and I’ve got very good reliable wifi. I need the Ring to be more reliable then it currently has been.

  • JustJakeP Jake Putman (@JustJakeP) reported

    @ring I’ve been on hold twice now for over 30 mins each time, got disconnected both times!!! Trying to set up my security system, can you help please??

  • facisback FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported

    (cont'd) There is no mention of this message "Sorry, we had trouble loading your event" anywhere to my knowledge on the net - so it doesn't seem to be a known issue. YET. @ring Again it loads somewhat on the app, and staggers after a few secs. On the web, the vid history quits

  • Real_Alex_Y Alex (@Real_Alex_Y) reported

    @ring This has to be a software issue!

  • bobbydee647 Bobby Dee (@bobbydee647) reported

    @Harvey63Martin @ring Same issue. I have a subscription too. What’s up??

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