Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 4 |
| New York City, NY | 3 |
| Los Angeles, CA | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Münchberg, Bavaria | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Swindon, England | 1 |
| Dortmund, NRW | 1 |
| Waterlooville, England | 1 |
| Pittsburgh, PA | 1 |
| Batley, England | 1 |
| Jacksonville, FL | 1 |
| Tavistock, England | 1 |
| Everett, WA | 1 |
| Colorado Springs, CO | 1 |
| Bend, OR | 1 |
| Bath, ME | 1 |
| Newnan, GA | 1 |
| Rome, Lazio | 1 |
| Amtsberg, Saxony | 1 |
| Stroudsburg, PA | 1 |
| Arnhem, GLD | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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KJ49er
(@subieXtrek18) reported
@ring Is the app and website down?
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"Oy" elk
(@steel_elk) reported
@QuinnyPig @ring Fwiw I had that issue with Philips Hue too until I factored Hue out into having its own hub and having Alexa just talk to the hub. (System design for freaking light systems with only a few bulbs?!) Super aggravating.
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Laurie Calverley
(@Birax) reported
@ring You've been using that pre-canned response since at least 2018 - how far down the priority list has it shifted? Can we see your prioritised backlog to know if it's even still on it, and if so, how far down?
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⚜🖤 ૐ Miss V ૐ 💛⚜
(@__MissV__) reported
Great now the @ring app is lagging, none of the cameras load nor does it recognize my device. I wonder if people can hack into and **** up accounts
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David Frank
(@theDF) reported
@ring my floodlight cam's IR filter is stuck. Apparently a common issue. But you offer no support email, your chat is not for technical support, & your phone support wait is >45 mins with no callback option. Can I please get some reasonable support for this defective product?
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Chadwick
(@chaddderboxx) reported
@ring If this isn't normal, then when are call times less than 35 minutes? Why not just return my call and save my battery? Why not help me get me along with my day rather than respond to my post with nothing but sympathy? I love sympathy, thanks. I'd rather have better custmer service
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🇺🇸 Will ©
(@SirWill) reported
@ring more than just app not loading. Can't sign in on web. Windows app is down too. When app was partially working, showed devices but said alarm system offline but it isn't.
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Emma Testill
(@EmmaTestill) reported
@ring I have wired stick up camera only had for three months and it has suddenly stopped working I’ve tried to follow the set up again and reset but the camera is completely unresponsive and now just beeps when plugged in and won’t allow me to connect to Wi-fi or ring setup #help
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Jae
(@JaeinOregon) reported
@ring The mandatory go-to-live function of the doorbell now SUCKS. It further slows down the already sluggish response of your software. I HATE IT.
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PAVAN KUMAR
(@ksatyapavan) reported
@ring I have a suite of ring devices in my home, also a premium for ring security. I see that most of the devices would go offline and come back online after some time. My wifi is super fast btw. Called your csr and they disconnected my call themselves twice. I felt disrespectful
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Tom
(@tlee213) reported
@ring saw ur recent tweet of the issue. I deleted the app cause I thought it was my app and tried logging in but it says for 2 factor “bad gateway” and “the operation couldn’t be completed”. Just letting u know
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Pat
(@KaypeeKay313) reported
@ring Having an issue with my order, called twice last week and still not resolved. I need assistance with another issue now, is there a way to escalate these concerns?
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🏴☠️☠️Coach Wilhelm☠️🏴☠️
(@CoachDub4You) reported
Internet and @ring are soooo pissing me off tonight! Ring was literally turning my router off, had to call India to fix the router, got ring connected, now it doesn’t stay connected because it sucks!!!
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Matthew Thacker
(@matthewathacker) reported
@ring is a trash company with trash customer service. That is all.
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Lex ⁷ 😽
(@JackinOffJack) reported
@itsmekristi @ring It wasn’t moved out of the home it was moved in, Brian’s father offered to let them move stuff into their home so they didn’t have to pay for the storage unit. Brian flew home to help move stuff then flew back to Utah where he left Gabby at a hotel.
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