Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Arnhem, GLD | 1 |
| Los Angeles, CA | 1 |
| Reading, England | 1 |
| Velbert, NRW | 1 |
| Birmingham, AL | 1 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jacob
(@TheJunoReport) reported
Big takeaways from today. @ring is not reliable, it’s a fun and sometimes useful gimmick, but it’s not a security system. They have terrible technical support. Their phone service could not be worse and their twitter team is nice but not equipped to help with technical issues.
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Ivan
(@ivansalinas100) reported
@lindamujer_xo @ring Maybe just bad luck or who knows
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Putzi
(@daputz) reported
@ingolohr @ring Problem exists only on my iPhone. Wife's phone works. workaround is now using the Rapid Ring app on my iPhone.
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Putzi
(@daputz) reported
@ring is there a problem with the live video since last Friday? Videos are being recorded when movement is detected, but live videos always gives a still picture and the clock is running, but video is actually frozen.
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♡ Kerrington ♡
(@Olitzers) reported
@ring I really wish Ring would stop with all the app updates each time they update it causes problem.
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tony styles
(@AntonyOwner) reported
@ring Last week my alarm keypad went off line & a Ring technician helped me get it back. Today it has gone offline twice & both times it has also taken itself off my list of devices.The first time I reinstalled it but is it time for a replacement?
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Stephany Ternize
(@Stephluva2711) reported
After 1 wk of my @ring doorbell being down and calling for a replacement I receive the wrong one! Called support and am being told they can't just replace it and they have to 'investigate'. #frustrated @ring help a loyal customer out
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NY MeRCs
(@TheRealTrauma) reported
@ring @lindamujer_xo She was a reimbursement and settlement for the pain and heart ache for the top priority, that wasn't a priority. It's too late to ensure that she can rely on your product, due it not working when it was supposed to work. lol my lawyers will be in touch. @ring
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Keith Phillips
(@GoLarge) reported
Hey @ring can you help me please? My lights on my new Wired Floodlight Cam is continuously on. I’ve tried settings, schedules, motions, turning it off etc. (But it keeps coming back on) Anything else I can do?
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𝖑𝖎𝖓𝖉𝖆 ♡
(@lindamujer_xo) reported
@ivansalinas100 @ring idk , **** is bullshit . it didnt catch anything at all . it jst shows the car there and poof it disappears
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Brandon Atkins
(@BrandonAtkinsX) reported
@ring why is it so hard to speak to someone who can speak clear English and that can actually help when you call? I’ve asked to speak with a supervisor several times and they give me some bullshit about being in a meeting.
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KJ
(@T_K_J_) reported
@ingolohr @ring @daputz I am having the same issue.
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Lynne E.
(@calamityjane001) reported
@ring Hey Ring, what’s up with the huge security issue introduced when you pushed “modes?” Now cameras stop working at 12:00 am and don’t begin working until 5:00 am! And yes, I’ve called, no one has a clue! Big problem. Huge!
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Dr. not Ms. Robbinlynn
(@Robbinlynn) reported
Finally done with @ring terrible customer service. Because of their horrible advice I have no monitoring. Will be shopping for new systems soon
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Jodeci88888888
(@jodeci88888888) reported
@MattyeIsaBaddie My son is so bad I put a damn @ring camera in my kitchen!
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