Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Köln, NRW 4
Birmingham, England 4
Bristol, England 4
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
New York City, NY 2
Loveland, CO 2
Blue Springs, MO 2
Essen, NRW 2
Charlotte, NC 2
Seattle, WA 2
Saint-Cyr-en-Val, Centre-Val de Loire 2
Orléans, Centre-Val de Loire 2
Odenton, MD 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • AwakenUnite AwakenUnite #GiletsRougeUK ✊🏼🚩 (@AwakenUnite) reported

    @ring why is it that now when I do live view the microphone is automatically turned on, previously I had to turn it on to speak to those at my door! This is since the outage today, how can I sort this out to how it was

  • IanColl1971 Ian Collins (@IanColl1971) reported

    @ring Installed it Monday and now not working. Any idea when it will be sorted. Mine is wired yet saying battery is flat and no WiFi connection.

  • SierraSun628 Lori Sierra Sun (@SierraSun628) reported

    @ring You don't realize how much you depend on it until there's an outage.

  • guntrades guntrades (@guntrades) reported

    @akhan999 @RealJMurray @ring What a BULLSHIT - they did not plan for redundancy and failover because it is CHEAPER this way. And they don't care about outage - no penalties.

  • nawebb Nick Webb (@nawebb) reported

    @Billy_5722 @AlexMarleyUK @ring Same problem here, all ring devices are showing RSSI of 0 when our Wi-fi is fine? Also battery showing 100% when it was less than 50 yesterday!

  • TimbyWolf TimbyWolf (@TimbyWolf) reported

    @ring do you know how long its going to take for you to fix your service my doorbell keeps saying the battery is dead (its fully charged) and my wifi signal is so poor my chime isnt working and the app is being spicy, HELP!

  • nigelflowers Nigel Flowers (@nigelflowers) reported

    @ring @ring How about an update on what’s going on, rather than a generic “we are looking into it”. Had a power outage today and had regular texts from the network controller explaining what’s going on and an ETA for a fix. Keep your paying customers informed !

  • Vnxe90 Vince (@Vnxe90) reported

    @b00ksnob @ring @amazon I think its still charging but just the app showing its not. Because before the outage everything worked fine.

  • GCottrell24 NDHOMELOANS_COM (@GCottrell24) reported

    @ring you can send out emails all the time to inform me of deals and whatnot, but you can only tweet about a known problem?! How about keeping us informed! So is this system even safe anymore? If you got hacked, how much info was lost?!

  • BJLass 20Jan2021🌞💙 (@BJLass) reported

    @ko993c4s @martinw2000 @ring Mine, too. Terrible products, from the devices to the app, to the customer service. Worst choice I ever made was going with Ring over SimpliSafe. My boss has SimpleSafe and NEVER has issues.

  • TheEvanGodwin Evan Godwin (gAHdwihn) (@TheEvanGodwin) reported

    @ring You really should notify customers as soon as there's a widespread issue, be it email or text. The shear volume of wasted time trying to troubleshoot is insane.

  • neilmartin83 Neil Martin (@neilmartin83) reported

    @beanjr_ @ring Same here it’ll be the outage

  • G3nericUser GenericUser (@G3nericUser) reported

    @Yota_Ninja @ring Poor show really for any large service.

  • AndyQuietly andy fisher (@AndyQuietly) reported

    @ring I only bought mine today, shockingly bad resilience for a security system, explain to me why I shouldn't return these three cameras to the store as they are useless if your infrastructure can't cope?

  • bethgrossman Beth Davidson (@bethgrossman) reported

    @schmassidy @ring Yes! Terrible, camera is not working, awful service right now

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