Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Meriden, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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J D
(@ghostbuster9999) reported
@ring Another three hours on the phone, most of which was me listening to someone type. I am now told that the only solution is for me to stop using my device. Will anyone EVER help me?
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TREND SETTER ⭐️
(@coi_leray) reported
@ring I’m so annoyed with your service . I need a new camera system because ring isn’t NO HELP
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Jessica Palmer
(@PalmerJpalmer16) reported
@ring My security camera is not recording half the time. I’ve had about 3 package delivered in the last couple of weeks. The camera didn’t record or alert me when the person was right in front of my Ring! It didn’t record one of the 3 deliveries! Please help! #Security #Ring
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LoveDinnington
(@LoveDinnington) reported
@Graham21 @ring Not really, if it doesn't work it's broke. How is it not working? The chime is just so you can hear alerts independent of phone or tablet.
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Allison
(@aleck1) reported
@ring 24/7 support sounds great but if you can’t ever get ahold of them and then when you finally do they can’t connect with some advanced support team then what’s the point? 3 tries, several very long holds and I still haven’t talked with anyone who can help. Very frustrated
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DonkWhisperer
(@Shane_BSer) reported
@ring @JmzMoe Ring sent me a replacement union. Exact. Same. Problem.
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Gemma
(@VegasMonkey) reported
@ring had our cars broken in & our ring is missing 5 minutes of recording. There was motion obviously but our ring decided it wasn’t the right motion to record. Great job👎🏻 thanks for nothing! Looking for another security system🤬😡
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Jason
(@Ewephucinsuc) reported
@ring @ApurvaModessa Actually, just now having this same problem...
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Ben Rust
(@bsrust) reported
.. @ring need some #help once again I have a #spotlightcam that won’t restart after the battery was depleted .. the new batteries show fully recharged .. guidance needed please .. not stoked it happened on a second camera ..
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scott kosman™
(@humantorch) reported
@ring I'm setting up my new alarm system and really disappointed that SMS is the only 2FA option. Any security system is only as strong as its weakest component and SMS is inherently less secure than TOTP. Any future plans to fix this
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Jason
(@Ewephucinsuc) reported
@alex_pegg @ring Can’t login to their site either.
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John A. Procopio
(@John_P007) reported
@ring I want 2 say this is twice now your customer service let me down! I’ve been good customer & recommend your products 2 many people! This last agent was awful & U don’t stand by your products! Your customer service use 2 b stellar don’t know what happened, time 2 check Nest
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Romit Mehta
(@TheRomit) reported
I am surprised @ring stick up cam works outdoors, advertises "ceiling" mount mode (planning to install on the garage door frame) but does not rotate video. Help article states go to device settings > video settings > rotate toggle but I don't see that toggle. :-(
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Debb Bee66
(@DBee66) reported
@ring can someone help me. I just bought the ring video doorbell and I do not have the security screws.... I'm on hold right now with Ring 25 min still for representive
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Luke Williams
(@LukeWilliamsCX) reported
@ring customer care queue longer than 45m wait. Select call-back option. They call back 2 hours later, I pick up and then they hang up immediately. Clear example of poor #CustomerService metric management driving an even worse #customerexperience.
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