Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Chicago, IL 4
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
Manchester, England 3
Sevilla, Andalucía 3
New York City, NY 3
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Zürich, ZH 2
Charlotte, NC 2
Kingston upon Hull, England 2
Pittsburgh, PA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • GrownUpHandbag wendy russell (@GrownUpHandbag) reported

    @ring @nick_porter I’ve had same issue. Told I’d receive replacement 6 weeks ago. Just called again & was told my request was ‘expedited’ again. Been promised emails within 24 hrs 3x now. 6 weeks isn’t acceptable for nothing to have been done at all. I can’t speak to team dealing with my request.

  • extratomato Craig Southall (@extratomato) reported

    Today @ring cancelled my sub, deleted all my videos and left my remote home unprotected. Without prior notice. Ring agents confirmed that this was their error but nothing more could be done to retrieve recordings. Repeated requests for explanations ignored! #badcustomerservice

  • MiddleAlways AlwaysInTheMiddle (@MiddleAlways) reported

    Bought several @Ring cameras for around the outside of my house. I’m disappointed. They are terrible and all teir support does is blame your home wifi. Truth is these are terribly made cameras that don’t play well with ANY Wi-Fi.

  • KirstyAllison23 Kirsty Leith (@KirstyAllison23) reported from Knaresborough, England

    @ring is Ring Protect still a thing? Trying to find out information but the website says that page is not available. I’m using the link from your help page and am based in the UK

  • YpLcjny9UI6IVI1 9151 (@YpLcjny9UI6IVI1) reported

    @ring Still doesn't help. My ring is not connected to wifi. I pushed the button on the side and the light indicates it is in idle mode.

  • hamandsql Ham and SQL (@hamandsql) reported

    @ring is garbage... I can't get it to pair, per @ZWave_Alliance compliance rules.

  • gregjj88 Greg Jackson (@gregjj88) reported

    Frustrating that after just 2 years my @ring doorbell has completely died. Poor product quality & durability and very disappointing. Offered just a 30% reduction on a new device from the website too. At least the customer service guy was nice.

  • _disney_74 Kathy 🌷 (@_disney_74) reported

    @ring very disappointed that my doorbell lasted less than 3 years. Customer service wasn’t much help just told me to buy another one. I would think the device would last a little longer.

  • j1keromer Might be Dj Romer, idk 🤷🏻‍♂️ (@j1keromer) reported

    @ring Strives for customers satisfaction?!?!? How about nine implementing a predatory subscription-based service that pretty much makes the camera irrelevant. It’s going to be in the trash in two days.

  • j1keromer Might be Dj Romer, idk 🤷🏻‍♂️ (@j1keromer) reported

    @ring Strives for customers satisfaction?!?!? How about not implementing a predatory subscription-based service that pretty much makes the camera irrelevant if you don’t have it. It’s going to be in the trash in two days.

  • 8christianpaolo Christianpaolo (@8christianpaolo) reported

    @ring how can you not have a call to action on your app when the free trial runs out. There is no where on the app I can go to purchase my subscription please fix as this is very frustrating.

  • BoostIt05 Michael (@BoostIt05) reported

    @ring will get new cameras to a customer faster through Amazon than replacing a current customers defective one. Nice job Ring. And by nice job I mean terrible job.

  • cubbiezfan80 Josh (@cubbiezfan80) reported

    @ring My least favorite thing is my ring constantly falling offline, and getting bad customer service. But hey, you got my money already right

  • tmzLoopy 🕷 (@tmzLoopy) reported

    People on the @ring app in the suburbs make me sick How ******** your turtle escape 🐢

  • vellahaa 🤌🏼Vee (@vellahaa) reported

    So why ******** am I paying for @ring when it doesn’t even capture who took my package

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