Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nottingham, England | 2 |
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Chicago, IL | 1 |
| Slough, England | 1 |
| City of London, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Barnsley, England | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Khaleesi Michaela
(@michaelameerkat) reported
@ring purchased a chime pro and no lights in setup. Called the UK phone centre and it says it’s closed, despite being 7pm and the voicemail says open until 8pm. I send an email and get an auto reply saying you don’t provide support by email and to call 🙈 can you please help?!
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johnalex731
(@johnalex731) reported
Screw @ring and their crap quality. After 2 1/2 years should the plastic in front of my doorbel begin to degrade and peel? Thus making it impossible to see anything on the door bell? Their reaction..”tough ****”
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RepOut Training
(@RepoutTraining) reported
@ring your app needs updated. Read the reviews in the Google Play store. It's been down since this last weekend. #FixIt
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كوليت
(@mcintoshc16) reported
Just a random question. Does anyone have problems with their @ring doorbell? I have had 4 in the place of 4-5months as it keeps going offline and doesn’t reconnect? I just want to know if anyone is having the same issue?🤔
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Peter Le
(@PetahRee) reported
from
Houston, Texas
@ring I refuse to call a 3rd time, just to be connected to an outsourced call center, just for them to open a “ticket”, and to tell me to wait another 24-48 hours for an update. Thank you for exemplifying the exact issue I am having with your CS team.
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Jessica Nicholson
(@Jessicasparkelz) reported
@ring I need help with all of this please
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Forever Hungry.
(@Kezzy1969) reported
@ring Please can you help- our chime lost Internet Connection and the round light is now flashing green. We have tried reinstalling it and nothing works. The actual doorbell is working. Any solutions please? Thanks
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Eric Sterling
(@ericsterling76) reported
@ring **** off with your automed bullshit response, if ring actually gave a **** I would what I paid for at my home, I don't, Ring is THE WORST security system on the market.
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Jia **** Lin
(@JiawangLin1) reported
@ring Hey Ring: My 2nd Gen keypad isn’t working as well. I’ve tried the recoomemended troubleshooting and what online suggested but still haven’t had any luck. First, the keypad offline. Then the keypad won’t turn on even after charging.
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Michael
(@Michael03479493) reported
@ring your app down? Cannot connect to my cameras. Says the app has a connectivity problem. Please explain.
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Eric Sterling
(@ericsterling76) reported
@ring Literally just told a customer service agent im in the states, and they ask me to call an over seas number for assistance, thats the **** customer service ive come to expect from ring. Products that dont work and and helpless customer service, forcing me to find an alternative
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Florence Batt
(@ILuvLewisHam) reported
@ring Is there a reason why when downloading recordings it keeps saying there's an error?
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Eric Sterling
(@ericsterling76) reported
@ring Upset customer, my stickup cameras wont charge anymore with the solar panel. Ordered a replacement and @ring never shipped it. Its been a month now, still no help. Not feeling very secure, at all. Customer service keeps giving me diffenret excuses of why. Wt actual f
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Jewel S
(@jewels_my) reported
@ring No thanks. You didn’t help me for the past 6 hours.
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Jewel S
(@jewels_my) reported
The #Ring app & doorbell pro started today being the WORST security system ever!! Even their tech support could not help me. Duh! @ring @amazon #RingDoorbellPro don’t buy. 😡
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