Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
Köln, NRW 5
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Arlington, VA 4
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Birmingham, England 4
Bristol, England 4
New York City, NY 3
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
Chicago, IL 2
Pittsburgh, PA 2
Loveland, CO 2
Blue Springs, MO 2
Essen, NRW 2
Charlotte, NC 2
Seattle, WA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • lwilliams118 Pattinson’sDixie 🦇 (@lwilliams118) reported

    @AdamJBerry @ring I have a VERY picky puppy. I’m having a problem feeding her,what do you feed?

  • wired2thebrink Alan (@wired2thebrink) reported

    @ring hi can you send help to @AnglianHome ?.they install doors but not clue how to remove or install ring doorbells

  • nathan05930759 nathan (@nathan05930759) reported

    @ring is there anyway to get a refund on my ring door bell ? Had it 6 weeks and it’s just a waste of time. Doesn’t pick people up and when it does it’s when there on the way out of the garden about 15 seconds too late. Terrible delay too.

  • matrix6977 Matt Be (@matrix6977) reported

    @ring can you explain to me why my indoor sec cameras have a bright blue LED alerting people to their locations that I can’t disable? How is that security minded? Why isn’t disabling it an option? Don’t tell me to suggest it to your forums, explain why this is an issue in 2021!!!

  • TheSmeadster Sarah Mead (@TheSmeadster) reported

    @ring my live feed is inaccessible for 2 weeks now, twice I've rang and no ETA when the new update will fix the bug #ringupdate

  • ConnerNadja open book (@ConnerNadja) reported

    @ring Why is my report of suspicious activity on my neighborhood app being denied to be posted? Calling your support did not help! Telling me you will review my response within 24 to 48 hours is ridiculous!

  • BradMcCarty Brad McCarty (@BradMcCarty) reported

    @ring I moved and no longer have Ring devices. I can't cancel my Connect plan. Help?

  • _MattWelch_ Matt Welch (@_MattWelch_) reported

    @ring I’m trying to cancel my account, but selecting that in the “Plan” section doesn’t do anything. Is that functionality broken right now? (Tried reporting via on-page chat, but that seems broken too.) I’ve tried 3 different browsers, disabled ad blocking, etc.

  • peewee4331 Pee Wee (@peewee4331) reported

    @ring Once again, you put your customer base last - why on earth was live motion detected video disabled on the app? Now, we HAVE to hit the notification - this is NOT user friendly and makes the cameras useless unless you want to see what someone PREVIOUSLY stole from you! #FIX

  • andysaurusrex Andy (@andysaurusrex) reported

    @ring So much for help over DM. They basically told me to call customer service which customer service says they need to escalate to Logistics. I don't understand why I can't get immediate help here.

  • REDDbull_17 💙Aligning💍Alexander💙 (@REDDbull_17) reported

    @ring i had to reset my password now it's not letting me log into the app..wtf is going on??!!!

  • DrSPour SJS (@DrSPour) reported

    I just got logged out of my @ring account both on the app and browser. It’s asking for two step authentication via email but the email states the code won’t be sent for safety reasons. Now I’m locked out #help

  • ajg_1983 Andy (@ajg_1983) reported

    @ring @POpEyedWazza It might as well be automated @ring because you're treating it like it's a one off issue when VERY CLEARLY there are MANY people affected. It was introduced by a recent update. Tons of web pages/tweets about it. Why not admit it is a bug??

  • neilsupermac999 Neil Macdonald (@neilsupermac999) reported

    @ring Hi guys, I think there might be a strange problem with the android app and live view. No problem live viewing on other devices on the same WiFi network.. just hangs on activating for me.. just started in the last few days.. it does record a live view in the history.

  • thecosmici Edward (@thecosmici) reported

    @ring hey, guys, why can’t I set up my smart lights inside to use motion sensors? I’d like to be able to have lights come on with motion for a minute or two as I walk into a room briefly but also have the option to turn the light on without auto shutoff which isn’t possible. Wtf

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