Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nottingham, England | 2 |
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Chicago, IL | 1 |
| Slough, England | 1 |
| City of London, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Barnsley, England | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Sailfrosty
(@sailfrosty) reported
@ring has the worst Customer Service in the industry. They should call it Customer Harassment and Disservice. When I asked for a manager I was told I could speak to one but they wouldn't help me. If you are buying home video cameras, look elsewhere.
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John CS
(@JohnEdCS) reported
Hi @ring. I should have received 6 months ring protect with my Spotlight Cam Battery 2 pack purchased from Costco UK. I've set up the cameras but have no option on how to set up the Ring protect for 6 months? Are you able to help me?
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Curls
(@curls4thewin) reported
Another @ring issue, can't view recordings in timeline or history just a blank screen.
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Ole Skeets 🇺🇸
(@HammerHead256) reported
Ring can’t help me. They don’t know their product and they don’t care. Don’t be like @ring. Go with another brand of video doorbell.
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Tonya
(@TrulyUB) reported
Looks like @ring is down again I wish they would notify us I checked with other people who have it and it's not working for them either 🤬 will not connect at all
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Ole Skeets 🇺🇸
(@HammerHead256) reported
Why do I have constant problems w/ my @ring video doorbell 3? I’m on my 3rd replacement unit. No help from ring other than “try everything again”. I don’t have time 2 stand in front of it for 1.5 hours speaking 2 someone who can’t help me w/o escalating the call. #buyersremorse
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Christine Keung
(@christinekeung) reported
@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
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Lee
(@LeeHunter1978) reported
@ring is there an issue with connection today. Doorbell has lost WiFi connection although chime still ok. When trying to reconnect says “incorrect WiFi password”. It can’t be because the chime is connected and I have re entered the password . Any ideas ????
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Carson Reed
(@Carsondreed7) reported
@ring is there a firmware problem with the ring floodlight pro? Because it is detecting people up to 35 feet away with the settings down to 5 feet
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BigBadJon
(@BigBadJon7) reported
Hi @ring I heard some people got free replacements of their Gen1 keypad with a Gen2 keypad due to the sound going out issue. I have this problem, no sound on the keypad, but I never got the email for the upgrade. Was this for everyone with gen1 keypad or just a few lucky people?
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LAX2PHL
(@LAX2PHL) reported
@frontpoint has had frustrating service for years, it used to just be bad service communication, now they've applied 2-factor auth to my account without my consent. I'm beyond frustrated. Don't waste your time with these guys, just go to a proper vendor like @SimpliSafe or @ring
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Kelly Chamlee
(@Kellyc629) reported
@ring If you ring didn't decide to stop working and tell me I'm **** out of luck
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Sailfrosty
(@sailfrosty) reported
@ring They told me to DM to look good on Twitter but then didn't actually help. They told me to call the same number I had already called and that told me to call back when I got home. Why have a camera to check on your home if you need to be home to access it?
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Chris Arkley
(@chris_arkley) reported
@ring ring alarm base station has randomly died, won’t connect to network and only showing a red power light - tried all troubleshooting to no avail. Can anyone help? @amazon
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Ralph
(@godsfavritangel) reported
@VivintHome why does my panel just randomly disconnect? It's not just me, neighbors and friends have the exact same issue miles away? It's bogus and no way keeping me safe. @ring here I come.
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