Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Detroit, MI | 2 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Hounslow, England | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Talladega, AL | 1 |
| Milwaukee, WI | 1 |
| Pipe Creek, TX | 1 |
| Dunbar, WI | 1 |
| Charlotte, NC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Kyle Rath
(@kylerath) reported
@ring can I get help with my account? I've moved and I need to remove devices remotely from my account.
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Michael
(@Tanner9Michael) reported
@ring Link not working
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Elizabeth
(@lizzzyk66) reported
@LifeOnTheBeach7 @AliVelshi @ring Sheriff en route. Never use assurances w/percentages like 150% but I was certain…turns out I was correct. Literally see me locking the door and then return. Nothing in between. But that has been a problem for forever. It never shows a fedex delivery or just random ppl. Just me
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Matthew Salazar
(@mattinfl1) reported
@ring hello. I’m having an issue with my camera. I can see the view, but can’t hear anything. It’s a floodlight camera. It’s a weird noise like there’s a defect. Can someone help troubleshoot the issue?
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Edward Winkler
(@edward_winkler) reported
@ring Love how you did not resolve the CS issue with any admission that your policy is the actual problem….. but if a customer calls you out on your ethically poor decisions, you take care of them. Note to public.. ring may be unethical, but they are just waiting for you to tell them
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Mark
(@mark31415) reported
@ring The issue is the power to it is on a timer. When the timer turns on the doorbell makes a massive power on noise. That’s what I want to stop it doing. It needs to be turned off during the day.
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Louise
(@Louise63544316) reported
@ring my chime has gone offline and won't come back on? Internet is fine but it won't even re load
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C.J. Canady
(@PhantasmalBook) reported
@ring hey... um is it just me??? Or is it only my ring that's showing connection error.
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Joe
(@josephkucej) reported
@steveagee @ring That's been my experience. I did find out my neighbors been letting his dog **** on my front yard though
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Lesley Maslen
(@lesleyhayward1) reported
@ring we have just moved house and our ring doorbell is still registered in the previous owners name. Help please 🙏 we completed the request for you to contact them, but it’s been 4 weeks now and nothing. It seems such a shame to throw it in the bin as it was included new build
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Dean Wiseman
(@WiseMade) reported
@ring Maybe you should fix your buggy software. I've added and removed this camera several times now, the last update keeps the bloody light on, even if I turn it off in the settings it just comes back on. It won't stay off, it should only come on of when it detects motion. #ring
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Sonia☆♥
(@SoniaRosexo) reported
@ring Hi guys I am having audio problems on my android phone but on my iOS iPad the audio is fine. Any ideas on how to fix this problem? I can send DM of problem
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HHN POPPA
(@PoppaLlanes) reported
@ring It's crazy how nobody from customer service from "Ring" help you get into your account, even if you give them your info like your email. My ring has my old phone number and they can't even change that. I had my account on my phone, phone broke so I changed phone and number.
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Gary Scott
(@Garyscott62) reported
@ring Thanks to your support team who spent ages trying to fix my stick up cam to no avail , however even with a good WiFi signal it would not work , just tried a Wi-Fi booster as a last resort and all perfect now so this seems to have been a good way of fixing the problems
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Brian Binette
(@BrianBinette) reported
@ring Just had someone wonderful help me but could do nothing with a situation where I'm 3 weeks removed from getting a floodlight cam replacement (warranty) but no ETA on when it will arrive. Huge security void for my home. What can be done?