Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 3
Manchester, England 3
Chicago, IL 3
Barnsley, England 2
Toronto, ON 2
Bully, Auvergne-Rhône-Alpes 2
Zürich, ZH 2
Arlington, VA 2
Pittsburgh, PA 2
Willimantic, CT 1
Huntley, IL 1
Grimsby, England 1
Elk Grove Village, IL 1
Somis, CA 1
Gloucester, England 1
Bognor Regis, England 1
Copenhagen, Region Hovedstaden 1
Hounslow, England 1
Detroit, MI 1
Ashtabula, OH 1
Phoenix, AZ 1
Lenoir, NC 1
Cedar Bluff, AL 1
Barrington, IL 1
Amsterdam, nh 1
Minneapolis, MN 1
Lenzing, Oberösterreich 1
Peterborough, England 1
Kansas City, MO 1
Meriden, CT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • pacotechguy Scott Byerly (@pacotechguy) reported from Lawrence, Indiana

    @Ring help! Spent 2hrs on phone w your support. They offered a discount to buy a new one. Our previous homeowners deleted the account before deleting the #ring . What can be done to rectify this? It shouldn’t be this hard!!

  • XRPenthusiast1 CryptoMan (@XRPenthusiast1) reported

    @ring it's crazy how many times this doesn't connect when i need it and it misses video recordings. Going to cancel it and toss in trash where it belongs

  • Moses_z 𝕸𝖔𝖘𝖊𝖘 Żά𝐢ᵗｕｎᵃ𝐘 (@Moses_z) reported

    @ring Ring Live Feed freezing and crashing the app, Android Latest version, problem occurred 3 months + and still. All troubleshooting, nothing worked. Problem is famous on all Android mobile phones. Please read the user reviews on Playstore and DO SOMETHING

  • KitsunessaEN Nessa 🦊 ENVtuber (@KitsunessaEN) reported

    @ring Unless you guys can change the primary email of my account online, no you can't help

  • haver_paula Paula Haver (@haver_paula) reported

    @ring Why is our ring cam saying offline on the app but is connected to WiFi? Seems to be problem with live view as it captured movement when I went to reconnect it. First noticed this at 4am today.

  • LeMarcus33 Marcu (@LeMarcus33) reported

    @ring hi team, my parents are boomers and they purchased one of your doorbell, except it says that the previous owner still has the device on its account. But they got it brand new. Can you help?

  • Chr1sAvocado Christopher (@Chr1sAvocado) reported

    The @ring app is so bad. If you ever actually need it to load on Android, it doesn't. It's so unreliable it would make a $400+ investment on hardware worth throwing out if @SimpliSafe would be a meeting responsive, reliable experience.

  • rgsingh Ravi Singh (@rgsingh) reported

    @ring Placed an order for Ring 3 Doorbell camera on 07/17/21 and the status still is Sent to Fulfillment. If I had ordered on web, would have received next day or could have procured from a local store same day. #001-3092122 Sent for Fulfillment. Help please!

  • miciphone Mike (@miciphone) reported

    @LouiseB09141005 @ring To bad there is no standalone siren (connected to WiFi) for doorbell owners.

  • MochaMiz Miz Mocha (@MochaMiz) reported

    @ring Doorbell stopped charging after 2 years. Nothing wrong with the battery, wiring, or wifi. Supports says buy a new one. Seems like a base plate issue. Will trash before buying another one.

  • whitehousemagic Rays of Magic (@whitehousemagic) reported

    @ring @JoeSarsero Check out Reddit. Lots of buzz there with people with same issue. I have issue too at 2 locations so it is Ring and not you. They need to admit that.

  • whitehousemagic Rays of Magic (@whitehousemagic) reported

    @ring I'm just going to wait, no time to troubleshoot, plus nothing changed on my end and others have same issue, so it is Ring.

  • Vnxe90 Vince (@Vnxe90) reported

    @whitehousemagic @ring I have the same issue ring doorbel not wired anymore in app it show battery now. Everything was working fine till i got app update.

  • cheryldenise01 cheryl (@cheryldenise01) reported

    @ring I’ve done this, the only resolution I’ve been given is a discount to buy a new doorbell! The resolution I want is a replacement as it’s clearly faulty down to no fault of my own

  • Ocresswell83 Oliver (@Ocresswell83) reported

    @ring Hello, this doesn't answer my question I'm afraid. Your answer covers assisted monitoring. My question is actually, who provides the cellular backup in the UK when Internet goes down? Please can you advise? Thanks

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