Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Akron, OH 2
Lake Forest, IL 2
Los Angeles, CA 2
Elk Grove Village, IL 2
Dallas, TX 2
Chicago, IL 2
Waterlooville, England 1
Norwich, England 1
Luton, England 1
Poplar, England 1
Watford, England 1
New York City, NY 1
Las Vegas, NV 1
Fort McMurray, AB 1
Louisville, KY 1
Reno, NV 1
Southwark, England 1
Charlotte, NC 1
Denver, CO 1
Seattle, WA 1
Ashburn, VA 1
Westford, MA 1
Reading, England 1
Oklahoma City, OK 1
San Jose, CA 1
Bellingham, WA 1
Midland, TX 1
Alcobendas, Comunidad de Madrid 1
Sydney, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • SueEOs Sue 🐾 (@SueEOs) reported

    @TheMeltingPat @ring Same here. Some devices started randomly going offline about a month ago after working perfectly for a couple of years. I’ve seen others mention it, too. Yet another fix needed!

  • brokeahhb BrokeAhhB (@brokeahhb) reported

    @ring Hey I called already and they tried to blame my internet (I get 1GBPS so I know that’s not the issue plus this is the only device with an issue) I’ve reset the device and still same issue. The app needs an update, there’s a bug in the coding for this stick cams

  • brolson Brian Olson (@brolson) reported

    @ring Just waited 25 minutes on hold, and the second an operator spoke with me, the phone hung up... Please help.

  • IanSeggie Ian Seggie  (@IanSeggie) reported

    @ring My mom falling down the stairs --lol

  • greenbar4 Steven Green (@greenbar4) reported

    @ring LOL is that a joke? My problem is the call team and you're telling me to call them..

  • markwb_23 Mark Wilkinson-Brown (@markwb_23) reported

    @ring since @SkyUK broadband went down my ring doorbell isn’t reconnecting? Any ideas?!

  • greenbar4 Steven Green (@greenbar4) reported

    @ring Problems with Ring: 1. Customer service don't answer 2. Camera not working due to common hardware fault on camera they won't fix or replace so offer a 30% discount code (IR Filter stuck) 3. Issue a discount code incorrectly so doesn't work. I have to call again

  • michaelbialas Michael Bialas (@michaelbialas) reported

    I am having the worst customer service experience with an order from @ring. I am missing a component, but cannot get any support without waiting 72 hours for a no-reply email. I get the email and they are sending the wrong part. Any suggestions on the best way to reach them?

  • ashley2william Ashley William (@ashley2william) reported

    @AlwaysRightUSA @ring Sorry for the inconvenience I can direct you to someone who helped me In recovery my own personal account @lardygod07919 and he did it within some minutes and also got the hacker IP address(busted) try him out I’m sure he will be of help.

  • cards_suns cards (@cards_suns) reported

    @ring your cameras keep missing motion again.. both spotlight and stick up cams. It’s pretty bad

  • WhtWouldDingoDo @WhatWouldDingoDo (@WhtWouldDingoDo) reported

    Hey, @ring, your customer service guy, Ralph, is a hero. Give him a raise. Also, know this, I'm pretty sure he might is a ninja, so I wouldn't bring any thieving pirates around him. He'd take out those pirates, no problem, just like the issues I was having.

  • Matthew84042138 Matthew (@Matthew84042138) reported

    @ring @ring_uk Very disappointing customer service on your live chat today, especially for someone who has been with Ring for along time. Looks like your customer service is getting worse and worse. How can I escalate this issue please?

  • golosport Jerry Valle (@golosport) reported

    @ring I’ve had a problem with this camera for the past three weeks. When I called yesterday the rep said that I had to wait 24 to 48 hours so they can reset it remotely. In the meanwhile I have a camera that is not working?

  • gailybunny Gail Uy (@gailybunny) reported

    @ring and now it's offline!!

  • stockguyy Stockdude (@stockguyy) reported

    @ring Lol same generic message that you always send. Im good. I’ll pass on wasting my time. The last time I DM’d you guys, I was told nothing could be done and had to call in. That resulted in more wasted time. Why don’t you guys just fix your ****** product or reimburse your customers

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