Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| New York City, NY | 3 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Phoenix, AZ | 2 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Barnsley, England | 1 |
| Talladega, AL | 1 |
| Milwaukee, WI | 1 |
| Pipe Creek, TX | 1 |
| Dunbar, WI | 1 |
| Charlotte, NC | 1 |
| Manchester, England | 1 |
| Laurelton, NJ | 1 |
| Meridian, ID | 1 |
| Sevilla, Andalucía | 1 |
| Denver, CO | 1 |
| Coppell, TX | 1 |
| Grayson, GA | 1 |
| Dowagiac, MI | 1 |
| Hailsham, England | 1 |
| City of London, England | 1 |
| Natick, MA | 1 |
| Creutzwald, ACAL | 1 |
| Rialto, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Keefe
(@Photorizons) reported
@ring ... so, even though I am willing to pay for the next model up, I cannot upgrade because I bought from Home Depot. I was told that is company policy. So, Ring's company policy is to treat existing customers like garbage. Good to know as I drop them to go to ADT. Ring sucks
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HashBasher
(@HashbasherMine) reported
@ring @AlexDavis91 Ring doorbell is down again since an hour of two, the Netherlands. No notifications, Not even when app is open.
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Pauline Segbefia
(@PaulineSegbe) reported
@ring is the system down AGAIN!!!!
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Russ Price
(@Russ414uk) reported
@ring Hi. Is it possible please to see if a device (e.g. spotlight camera) has been offline? I can’t see anything in the device history. If not, would this be a feature worth adding? Thanks.
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joe blow
(@Caperfamily) reported
My @ring doorbell is not working with the @apple app version 5.46. I can’t access the history. I get an error message that they are aware of the problem and to try again later. It’s been 3 weeks! #customersupport are useless. #dingdongs #dingalings
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Arielle MacDonald
(@Penschick21) reported
@amazon customer service is a huge joke. I have all the information needed to find my families order and tracking information, but yet they won't help me find it. I also have a @ring camera that showed no such delivery of my daughters Christmas presents yesterday at 4:59pm.
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Aneka Laufeyson
(@AsiaAneka) reported
@ring can y'all PLEASE get your app together? And if you can't can you put an error on there that doesn't say there's something wrong with MY internet?
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Ryan
(@RyanNixon_41) reported
from
Columbus, Ohio
And worst customer service goes to @ring !!!!
-
Richard Starr 📱🤳💻📶⌨️🧨
(@richard_starr40) reported
@ring Exact same error message as yesterday. Check your connection...the app will not load it was working 20 minutes ago
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KTC
(@ftm_in_ma) reported
@Ring Our service was out for 24 hours and just started working properly today. I think this was due to the AWS service outage.
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Richard Starr 📱🤳💻📶⌨️🧨
(@richard_starr40) reported
@ring Down again today...
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Alex Davis
(@AlexDavis91) reported
@ring I currently have a ticket open with engineering after being on the phone for an hour and half yesterday. My base station does not correctly fail over to cellular back up. We are close to switching providers with how poor the "security system" has been performing recently.
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joe blow
(@Caperfamily) reported
Why does @Ring #customersupport maintain that they have no indication that their doorbells are not working with the new version of @Apple app? Social media is alive with people having this problem. Wakey wakey #DingDongs #DingALings
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Alex Davis
(@AlexDavis91) reported
@ring Ring is down again...
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Louis L 🇮🇹
(@LoizouLou) reported
@ring I can’t get my notifications to work, spent 30mins with Apple trying, is there a problem with the app/servers?