Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 2 |
| Chicago, IL | 2 |
| City of London, England | 2 |
| Nottingham, England | 2 |
| Manchester, England | 2 |
| Mumbai, MH | 1 |
| Lewes, DE | 1 |
| Jersey City, NJ | 1 |
| Northampton, England | 1 |
| Houston, TX | 1 |
| Gulf Breeze, FL | 1 |
| Croydon, England | 1 |
| Bethlehem, PA | 1 |
| Leighton Buzzard, England | 1 |
| Northampton, PA | 1 |
| Lewisville, TX | 1 |
| Slough, England | 1 |
| Port Orange, FL | 1 |
| Rochester, NY | 1 |
| Kansas City, MO | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@BarrelsAndBikes) reported
sad that after years of repeated community requests, @ring still can't add a notification when a camera goes offline. Can't your servers check in at least once daily to the device?
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Dean Wiseman
(@WiseMade) reported
@ring With all due respect I've had this camera for a few years, worked fine until you guys pushed an update to it, I called support a dozen times, they can't fix it. I'm tired of wasting time adding & removing it, trying to get it fixed. I'll never buy another ring product again.
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sav
(@auubreeeyyy) reported
is @ring down ? My camera is not loading
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Lesley Maslen
(@lesleyhayward1) reported
@ring we have just moved house and our ring doorbell is still registered in the previous owners name. Help please 🙏 we completed the request for you to contact them, but it’s been 4 weeks now and nothing. It seems such a shame to throw it in the bin as it was included new build
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ToddyDucati
(@toddyducati) reported
@ring @DewFreak And now the police will arrest that poor bear since the ring shared the video with them.
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Louise
(@Louise63544316) reported
@ring my chime has gone offline and won't come back on? Internet is fine but it won't even re load
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David Hartwick
(@DavidHartwick_) reported
@kentonsmith @ring Upon further inspection on a bigger screen, it does appear that it could be a very small bug crawling across the glass cover, particularly at the end when it goes down and disappears. I am going with that as I will sleep better tonight lol
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Louise
(@Louise63544316) reported
@ring It's not on it's not working it's not connected so looking at device heath won't help
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C.J. Canady
(@PhantasmalBook) reported
@ring hey... um is it just me??? Or is it only my ring that's showing connection error.
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Dean Wiseman
(@WiseMade) reported
@ring Maybe you should fix your buggy software. I've added and removed this camera several times now, the last update keeps the bloody light on, even if I turn it off in the settings it just comes back on. It won't stay off, it should only come on of when it detects motion. #ring
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Aurora Skylark Ph.D.
(@AuroraSkylark) reported
Hi @ring when you advertise your home security plans, I never see BIPoC represented. I saw a commercial where there was a break-in at a white family's house/cops called. My first thought was, if this was a black family, the cops probably would've shot the family calling for help
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Cindy ✌🏻🇺🇸
(@LifeOnTheBeach7) reported
@lizzzyk66 @AliVelshi @ring Place it down low a few inch from the bottom. When you come home it should still be there unless you’re door was opened. Call 911 if it’s laying on the ground.
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Brian Binette
(@BrianBinette) reported
@ring Just had someone wonderful help me but could do nothing with a situation where I'm 3 weeks removed from getting a floodlight cam replacement (warranty) but no ETA on when it will arrive. Huge security void for my home. What can be done?
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Elizabeth
(@lizzzyk66) reported
@LifeOnTheBeach7 @AliVelshi @ring Sheriff en route. Never use assurances w/percentages like 150% but I was certain…turns out I was correct. Literally see me locking the door and then return. Nothing in between. But that has been a problem for forever. It never shows a fedex delivery or just random ppl. Just me
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Mark
(@mark31415) reported
@ring The issue is the power to it is on a timer. When the timer turns on the doorbell makes a massive power on noise. That’s what I want to stop it doing. It needs to be turned off during the day.
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