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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Hull |
Device Failure | |
 Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features | |
| Arlington |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Lee
(@dlee37) reported
@ring your company has the absolute worst service. Your live chat is non functional and your customer service line is just a sales center. I am extremely disappointed and unhappy
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Stuart McFarland
(@Dooling5) reported
@ring may have the worst customer service of any manufacturer. It has taken 13 calls averaging 33 minutes a call and they still can't get it right. Plus it has been 20 days and still no camera delivery. Uuugh
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JfishRS
(@JfishRs) reported
@ring Requesting a code that gets sent to my old phone number? This is no help… I’ve updated my phone number on my Amazon account. On your login page it uses the Amazon system login that is broken by not changing my updated contact info that I have already changed. I’d pay more to NOT
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Jerry Norman
(@JerryNo40834855) reported
@ring Ring Doorbell catches a lot of bass themselves with faulty cameras, failure to correct auto payments and posting that you are let. Cameras refuse to pickup people on your property but they have no problem telling credit agencies it was your fault.
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Jim Hancock
(@JimHanc62282043) reported
@ring my Ring2 speaker is so loud my neighbors can hear my front door conversations. After much back and forth, I was told that’s just the way it is. Piss poor product.
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Jeff G
(@jeffgrimes23) reported
@ring Both my doorbells went offline and won’t reconnect. Removed both devices and neither will complete setup now.
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Not Dr. Bombay
(@DrBomba38646006) reported
just bought a @ring security camera - save your money it is garbage and the customer care is even worse
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cryptojojo.eth
(@cryptojojo_eth) reported
@ring All of a sudden, my front door camera doesn’t work. When I try to reconnect, it says I need to update the app, but no app update is available for iPhone. I’ve restarted my phone, deleted/downloaded the app, but every time I try to connect to Wifi it fails. Help?
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𝕂𝕚𝕝𝕠𝟟𝔾𝔸𝔽 🇺🇸🇩🇪
(@k7gaf) reported
@ring No thanks. I don't have the time for these "Its your setup, reinstall your app and reset your wifi" suggestions anymore. Same problem on 3 different wifi networks, 2 routers, 2 ISPs, 3 different phones on 3 carriers over the last 4 years. It's not me, it's you.
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Brenda Jones
(@Brenny76) reported
@ring terrible customer service. Husband passed away in November & @ring wont accept death certificate/marriage certificate to allow me to lay subs. No empathy at all from customer services! Told me to buy a new doorbell!
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Bernard
(@maxon1203) reported
@ring I have 5 cameras a doorbell I thought was wireless that isn’t and I have used cameras and system for awhile now and like it all when it works, but now I have 2 cameras that won’t charge or work at all and one of them never worked. I need help please
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Arielle
(@AriellexAmber) reported
My @ring doorbell keeps going offline. No changes to WiFi or router, reset my router. Split the networks on a 2.4 & 5. Reset the ring cam. This is the second time this month. Faulty ring cam?
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JfishRS
(@JfishRs) reported
@ring Please don’t send me false information to your outdated forum page. Your support page keeps saying instructions that aren’t correct or do not work… so please tell me how to login to my devices if I don’t have my old phone or phone number or Authenticator app (was on old phone)
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stephan
(@st3pm4n) reported
That @ring doorbell is nice but kinda useless if the notification on my phone arrives ten minutes after somebody pushed the button. And no, the troubleshooting tips on the website didn’t help.
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Mary Tufts
(@marytufts) reported
The @ring doorbell is useless. Goes offline when you’re a thousand miles away and asks you to restart it by standing next to it and pushing a button. Useless.
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Gibz
(@Neogibu) reported
@memorie_holiday @ring We had this issue when we were designing vehicle and people detection too, the algorithms are funky, one time it told my system that I was a microwave.....
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Mike
(@miciphone) reported
@marytufts @ring Well, maybe yours has a technical problem, mine works just fine since 2 years. And never forget: It‘s a technical device, connected BY you and IN your network. So who knows where the faulty device realy sits... ;)
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Norway Spruce
(@Norwayspruce8) reported
@ring Hey ring, I have a major delay between the bell being pressed and when any notifications go off. It’s around 20 seconds. I’ve removed and reinstalled the device, updated the firmware and nothings fixed the issue. Please help
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Brenda Jones
(@Brenny76) reported
@ring @ring still not help at all. Basically the same answer which is to buy another doorbell or go to court/get a letter from a lawyer. Absolutely appalling - I will purchase another doorbell & it will not be a @ring product! Never again!
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David Stephenson
(@Batman1892) reported
@ring I heard my neighbour say to his other neighbour, ‘Get back in your house or I’ll end up braying you up and down the street!’ I thought that was pretty sound advice.
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Cali A
(@CaliAdelman) reported
@ring @insane_irish @ring is now a bad time to ask when you’re bringing HomeKit compatibility
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Amber Joy Finney
(@AmberJoyFinney) reported
@ring logged me out of my account and won’t let me log back in. Garbage.
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Jessica Gainey
(@jessgainey) reported
from
College Park, Georgia
@ring I’m out of town…changed my password and now can’t log back into my account because I no longer have my old phone number and can’t do the acct verification! Help please!
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Furby
(@zFurbz) reported
@ring I’m about 2 seconds from demanding a refund for my doorbell because your website is complete ****
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derty 510
(@lEoSoLiS510) reported
@ring how's your doorbell going to ask me if I have changed wifi, I say no and it still won't connect to the wifi?? I'm literally next to the wifi, the chime is connected to wifi but doorbell won't reconnect. This is like the 3rd I have this annoying issue with your product
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Catloverplayer 😺😺
(@catloverplayer) reported
@ring My ring doorbell camera has been offline since May 19th. I can't reset the connection on my android camera cause the ring setup isn't showing in my wifi. My phone has Android 12 One UI 4.1. Is there any way I could reset it another way. I really don't want 2 buy a new d
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JohnnY
(@JOHNNY5_0_ME) reported
@ring having problem with the app Is there a problem at the moment???
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Snack Bish 🖕
(@ladycop85_10_24) reported
@ring is there a system issue?
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Erna2005
(@copier_erna) reported
@dhrandy @canary @ring I agree, terrible service from Canary. Let you buy a device and now take all your features away! The Canary is for me now worthless! Thanks for nothing Canary I am furious!
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Jim Hancock
(@JimHanc62282043) reported
@ring You can’t just tell me how to turn down the speaker? Please?