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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (22%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tommy
(@tomjetfan) reported
@ring another ring product that doesn’t work like it supposed to. It’s important to keep a customer happy but not with service reps that don’t know how to correct a problem. Unacceptable!
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Salvatore
(@smelilli3) reported
**** you @ring you ruined ding **** ditching
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Aimee C
(@Mynameisaims) reported
@childishnava @ring It finally stopped. Got about 200 of them. Customer support was of no help.
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Salted Onion
(@SaltedOnion) reported
@ring your website is atrocious and your "help" isn't help at all.
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Bethany Clary
(@bethanyclary007) reported
@ring I shouldn’t have to constantly battle my base going offline for “internet connection issues” when everything else in my house on the same network is working perfectly fine. Unbelievably irritating when you can’t arm your system before bed because of this.
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Clair Davis 🇺🇸🇺🇦
(@ClairCDavis) reported
@ring - we opened the app to change our email but were forced to first change our password. The confirmation emails are going to the email account that no longer exists… and now we can’t access anything else in the app. We can’t even see our own cameras! How do we fix this?
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Beverley Kent
(@lensdaughter) reported
@ring once again ring doorbell is offline WiFi rebooted new battery fitted help please
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kim lockyer
(@kimlockyer2) reported
@ring my ring doorbell keeps going offline, we only have it a few months and it worked fine up until a few weeks ago and now it keeps going offline, I’ve rebooted it but no difference
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leaf bug
(@leafbug24) reported
@ring Please let people know that Ring doesn't keep you safe. That bad guys now have the ability to disable "Jam" it with something they can buy online for like $10.00 We learned this the hard way, they jammed two Ring cameras and stole our tools. Cops said: Hardwire U'r Cameras
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
This @ring doorbell is getting beyond a joke now. Offline for the 3rd time this last week!
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David ✪
(@mrowiin) reported
I mean if you’ve to let the customer start typing Linux commands then…psst! I have been reaching @ring @AmazonHelp severally and they don’t seem to know the issue with my Ring account neither resolve it.
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Tom
(@TomTheArsenal) reported
@ring Shame the app is slow and laggy
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Beth Brennan
(@bethgbrennan) reported
@ring your customer service is really poor. You send me a coupon code, then your ordering system invalidates the code by "offering" a free sign...it wouldn't be a big deal if you could just adjust my order. But why would you help your customer out by doing that? 👎👎👎
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Graeme
(@bigbrennan1) reported
@SaltedOnion @ring I'm disgusted by the non help I'm getting of ring,one of their managers was also laughing at us on the phone today about a complaint that has now been going on for over a month and have spent about 3 hours on the phone to them, still no further forward
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
@ring It’s the same as the issue from the weekend. That you looked at then. And that I ended up resolving then. That I’ve resolved in the same way now. Very poor!
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Rèmy Rombaux
(@rumbackagain) reported
Do people actually buy **** from door to door sales people? Coming to my door at 9:23 pm?!? **** off @VivintHome. Sticking with @ring for life now.
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wayne
(@wayne2274) reported
@ring @Ring that’s great mine won’t connect and I’ve turned off my Wi-Fi restarted it and trouble shooted for two hours I’m thinking about switching to another brand.
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Kurt Klinger-Wilensky
(@kurtopia) reported
@ring I cancelled my subscription a few months ago. I'd like to delete my account, but I can no longer get in. I can reset my password, but I no longer have Ring in my authenticator app, so I cannot get in to delete my account. Can you help?
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Hugh Millett
(@skippm) reported
@ring I got the wired doorbell that does not do the actual doorbell. Now I want the doorbell. Is it all the same wiring if I get a different model? What is easiest fix? Thanks.
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Clair Davis 🇺🇸🇺🇦
(@ClairCDavis) reported
@ring Thank you very much for your help, we were able to get our account restored when we called the 800 number provided.
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Michael Ludwig
(@Michael_Ludwig) reported
@ring Trying to get ahold of your support team. Are your phones down?
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MurrayDillon
(@MurrayDillon) reported
@RaeCrothers @ring That’s pretty odd. You need to test your WiFi speed rather than the ISP speed as there is definitely an issue with the 2.4Ghz signal.
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Michael Ludwig
(@Michael_Ludwig) reported
@ring @ring The question was... Are your phones down?
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K1KDone
(@k1kdone) reported
@ring When I go to the timeline and scroll to a recording, for example 10 minutes ago, it jumps to events 3 hours ago instead. I have to scroll through all 3 hours to get back to the event I want. Happens every time to every device. My app and iOS are up to date. Plz help.
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Juan Chavez
(@Nuggs21) reported
@ring Sure the app is slow and I have not been able to get notifications of people coming to my door.
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Screen Rundown
(@ScreenRundown) reported
About to replace every @Ring camera in the house! Trying to login on a new phone and the ridiculously implemented 2FA is stopping me from accessing the app. I get wanting security but the hoops of trying to login to a previously used device to generate a code is STUPID! #Fail
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Ralph Kent
(@rktecture) reported
@ring Hi. My parents moved into a new home in February 2022. Contacted Ring about transferring the video doorbell to them as the previous owner wasn't replying. Acknowledgement but nothing since. Ended up having to buy a new video door bell this week. Really poor service.
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Chamizo
(@Chamizo81623875) reported
@ring hey there, I'm owned a ring-bell camera, my subscription finish and I wasn't aware that my old credit card was expired, I renew my order whit a new card and can't put ring back to work, I did follow all the instructions and is impossible to put back I need some help.
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Kelly Capozzi (Brant)
(@BrantK) reported
Our @ring doorbell decided to go offline & won’t reconnect to wifi (nothing has changed). On the phone w support for 1hr; they can’t resolve the issue. We even asked our wifi provider to split our wifi (5 vs 2.4) & it still won’t connect. We’ve had the doorbell less than 1 mos😤
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Matthew Nunn
(@matthewnunn1986) reported
@Whizwheels @ring Ah that’s not too bad but still got to find a place with a plug and a big box 🫣