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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Device Failure | |
| Commack |
Device Failure | |
 Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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robert smith
(@dancastree6346) reported
@ring What part of I'm not sending a DM do you clearly not understand ???? I just need a non DM question answering is there a problem with video recordings yes or no ??? I didn't ask is there a problem with DM
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Alexander Lopez Cisco Collab
(@ALCiscoCollab) reported
One hour of troubleshooting, won’t replace a 15 dollar cog sensor I pay maintenance for. Awful @ring @amazon. Been a customer for over 6 years…….time to shop and lose a lifetime customer @JamieSiminoff way to drive customer disloyalty.
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✨Trisha Mellon | VA 🎙
(@TrishaMellon) reported
@CiaranStrange @ring Ugh, typical Dallas.... I’m so glad that nobody was hurt, but that’s seriously terrifying! At my old place I’d get occasional knocks on my door and even hear people trying to open it late at night, I can only imagine the weird **** I would’ve seen if I had installed a camera 😖
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Nathalie a.k.a. MiniStig
(@Poebie2404) reported
@Ring Please fix your app. I don't like movies of birds etc. Since the new app it is all wrong. That is NOT my problem but you still think it is and that's stupid. The previous version of your app was working correctly. Stop harassing your own servicedesk people! Fix it !!
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Bruce Sachetti
(@bsachetti) reported
@Ring Are you unable to fulfill orders? I ordered almost a week ago and my order still has not shipped. Nobody can give any answers (2 phone calls and escalations didn't help). I do hope your security services are better than your customer service.
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Caroline Marion
(@sweetcaroliiine) reported
Single handedly the worst customer service from @ring. If you’re trying to decide which to use, go with google nest and do not even think about getting a ring doorbell.
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PaulTurner365
(@PaulTurner365) reported
So after looking into things thanks to @ring. My postman left this in the porch as he normally would. The #hermes delivery driver took it upon himself to take this and throw it over the fence when he delivered later. WTF!
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Deepak Dudhia
(@dudhid) reported
@ring I have to say your customer support is the worst I have come across. Having notified you that I had missing terminal and security screws for my Doorbell 3 in Dec 2020 and having rung you several time resulting in numerous orders being raised, I still haven’t received th
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Very Much a *****
(@mkeez) reported
@randleWithAnLE @ring Yup. I’ve had my home broken into and car stolen twice and losing that sense of security is something you never get back. I really need you to have something to protect yourself with though.
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John Huckle
(@JohnHuckle8) reported
@ring Oh dear same old same old, been here for the last 9 months Ring has done nothing and never will....so I need to spread the word that the Ring App and sales literature are not working and false....
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GGlizzyGia
(@gianellamontene) reported
@ring customer service is trash ! Ring is a hype
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Breezzie64
(@Breezzie64) reported
@ring Take down all the @ring devices, pile them in the backyard and set fire to them because they DON'T WORK!!! Just got off the phone for the I've-lost-count number of times and my issue, weeks later, is still NOT RESOLVED!!!!!
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Robert Yount
(@Robert_Yount2) reported
@ring You promote a free sign for orders >$199, but the coupon code is invalid if you happen to buy something that's on sale? I had to call customer service to find out the issue.
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cards
(@cards_suns) reported
@ring all of my cameras are not catching ANY motion. There is a bug or something in the system as I see others tweeting you. Can you please fix? I’ve had ring for 3 years.. I’ve already tried resetting and all of the troubleshooting at least 10 times this last week. It’s on you
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Dom Dinh
(@DomDinhVA) reported
@CiaranStrange @ring excuse me what ********
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🌘☕ c i a r á n ☆ 💖💜💙 ☆ ✊🏿✊🏽✊🏻
(@CiaranStrange) reported
@eddyyeungVO @ring The front door is often left ******* unlocked, because we all lock our individual units and we have multiple big dogs about. But what the actual ****, lady.
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Adrian Daniel
(@TheAdrianDaniel) reported
@CiaranStrange @ring Just who ******** is the lady anyway and why is she doing all of this...?!
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Wizard of IT
(@giudici79) reported
@ring When do you all plan on fixing the existing bug where it never recovers from cellular backup if you temporarily lose internet? Its a known issue in your support forums yet you ignore it. We can't keep manually restarting the base station to fix this
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Kellie Reed
(@kellierstapp) reported
@ring this is Absolutely ridiculous. We purchased the house last week and we’re trying to access the ring but it says that it’s still connected to the previous homeowner. The previous homeowner won’t help us we have the ring and you guys won’t help us either.
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robert smith
(@dancastree6346) reported
@ring Twitter won't let me dm apparently I can't DM for 30 days so that's not happening there is a video problem the sound on my videos isn't working
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UK
(@motta_boss) reported
@ring probably has the worst CS rn? They wanted me to call an electrician and get transformer checked as part of troubleshooting a doorbell pro, which went offline after working fine for several months. And, last week they auth replacement for a keypad, but no news/tracking #fail
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Breezzie64
(@Breezzie64) reported
@RING sucks!! So over this whole situation that they can't seem to figure out and resolve. Gonna take them all down and build a bonfire in the backyard with them and go somewhere else!!
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Next door in Silicon Valley
(@nextdoorsv) reported
@StanleyRoberts @ring If it is set up to call public agencies for help automatically, then yes.
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Kayleigh Joyce
(@KayleighGJoyce) reported
@ring hi is there any chance you could send me a few new stickers to put on my new front door and new windows please? Ive looked in the online shop and you cant buy them and i dont want to print them either as we need the stick to help stick it to the Door and Window thanks
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Josh brennan
(@wheels2019) reported
As a current user of the @ring video doorbell. The hardwiring option for connecting my doorbell to power. Has solved the problem of having to remember to grab the screwdriver and the charging cord. Even in the middle of the winter
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Stephen Finlay
(@sfinlay) reported
After an NBN internet outage last night I now find my Ring video doorbell is offline. I can see it is connected ok to my eero home wifi but would appear to not have an internet connection. Just wait until the next eero update and restart? @ring
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Dave C
(@SeriousCrayon) reported
@googlenest you plan on fixing the connectivity issues with your doorbell software any time soon? @ring do your users have the same issue or do you actually fix issues instead of blaming them on user error or router placement?
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Boara 👑 7' 3'' IQ 299 INFP-A
(@PunishedBoara) reported
@chuckbutler @ring Office called her phone and got no answer. Maintenance is going to stop by
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O - H... I - O 🏈🏆
(@rizzofosho) reported
@ring @JDMalin I have this exact same issue. It used to work fine and disarmed mode would halt all notifications. I don’t need 30 videos of me mowing the yard.
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Paul Reed
(@reedyp) reported
@ring hi, installed an alarm system on Saturday & a sensors keeps saying tampered. spoke techsupport the guy says I can’t leave doors open for a prolonged period without them showing this error. Surely that can’t be right everybody wants to have their doors or windows open?