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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 62% Device Failure (62%)
  • 15% Online Features (15%)
  • 8% Sign in (8%)
  • 8% App Crashing (8%)
  • 8% Errors (8%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Port Orchard Online Features 17 days ago
Morecambe Device Failure 1 month ago
Greeley Errors 2 months ago
London Device Failure 2 months ago
Manchester Device Failure 2 months ago
Romeoville Device Failure 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • marcelwagenaar
    Marcel Wagenaar (@marcelwagenaar) reported

    @ring is there a malfunction? Can’t log in and my system is offline. #ring #ringalarm

  • Sensei_Wolfe
    wolf hound (@Sensei_Wolfe) reported

    Car got broken into last night and ofc my @ring security camera somehow magically didn't pick anything up between 8pm and 7am, not a single notification or anything. Most useless and expensive security device ever created. Do not buy. If you have it, get rid of it.

  • RuthHal84018141
    Ruth Hall (@RuthHal84018141) reported

    @ring fix your Neighbors App! We are tired of people sending messages at 2am about their internet not working. It's not a Safety concern, and there's no way to report people who do that. They treat it as a chat feature.

  • Retradworld
    Thatoneaccount (@Retradworld) reported

    @therealDeFlock @ring @HomeDepot Wtf is their problem!!!

  • RealAlexT1
    SoCalSquatter (@RealAlexT1) reported

    Has anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 23 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH!

  • El_Jefe_Mayor
    East Austin Zaddy (@El_Jefe_Mayor) reported

    It’s probably just me but Is @ring a piece of ****?

  • ShaunMcCarthy90
    Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported

    @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

  • waynefullam
    FULLΛM (@waynefullam) reported

    @Ring the fact that I was able to seamlessly resume a support chat I started yesterday, with the new agent already having full context of the previous conversation, is a really elegant system. They had the issue resolved in under 5 minutes once I was on-site with the hardware. More companies need to do this.

  • DickBuffett
    Bubbba Buffett (@DickBuffett) reported

    Pointing your security camera onto your neighbors property is illegal. @ring cameras are often just as bad as flock.

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @ScooterMcNeice 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • politicaIicious
    🐈‍⬛ (@politicaIicious) reported

    @ring Victims of anti-social neighbours, quietly, sit tight, as the legal wheels turn slowly via courts. Advised not to tip the nod to ongoing proceedings. Nightmare neighbours remain oblivious to court applications. Meanwhile, stupidly, continue their campaign of harassment & abuse.

  • jeremyabreu
    Jeremy Abreu (@jeremyabreu) reported

    @ring is your app down? Won’t open for me or update

  • benjohnson4prez
    Jesus (@benjohnson4prez) reported

    I just realized @ring pushed out some AI bullshit for a free month, without me saying yes to it. There's no way to cancel it unless you cancel the service. Congrats ring, service cancelled. Next time ask us if we want that ******* **** pushed on our cameras. ********!

  • mostdope97_eth
    mostdope97.eth (@mostdope97_eth) reported

    @grok @ring @ring is STRICT. **** yall

  • HarveyFawkes
    Harvey Fawkes (@HarveyFawkes) reported

    @WyzeCam If you ever partner with Flock, Palantir, or Law Enforcement the way @ring and @amazon do, I will cancel my **** and physically destroy all 12 of my cameras and find a new option. I need your commitment that you wont give in to this bullshit dragnet.

  • Helen_D_Snow
    Helen D (@Helen_D_Snow) reported

    @amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.

  • Williamsfam7
    Williams fam🐊 (@Williamsfam7) reported

    @ring @A24 Your customer service is terrible!!

  • lisadolgos
    GOPmom (@lisadolgos) reported

    @ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.

  • raphaelfabeni
    Raphael Fabeni (@raphaelfabeni) reported

    I think I have never seen a customer service as bad as @ring . I wonder how it will be if I have an emergency.

  • Rivirunthecity
    LastRealOneLeft (@Rivirunthecity) reported

    @ring add the fact that my front door bell cam won’t even ******* load but the other 2 will what makes you think I should pay to watch my cameras like I actually want to know where ******** you think you have the right

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @joegarra61 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • FreedomAlways9
    Crazed Dems 🇺🇸 (@FreedomAlways9) reported

    @ring How do I turn off this completely useless AI ****? Giving you a long description of what you're literally seeing with your eyes? Completely useless but everyone has to try to implement AI in some fashion to show how up to date they are

  • english_august
    Vikas Chowdhry (@english_august) reported

    I’ve spent 10 minutes on @ring app trying to figure out how to configure which @AmazonAlexa device rings for my ring camera but I don’t have a clue! Apparently “linked chimes” does it if you have a chime but “linked devices” option is something entirely else. Alexa and Ring apps are two worst designed apps and despite all the talk about AI capabilities from Amazon, their AI supported queries functionality is absolutely unusable.

  • kenmartinboston
    Ken Martin (@kenmartinboston) reported

    .@ring customer support is gone right down the toilet after dealing with massive language barriers I’m on my third return 🤦🏻 they just can’t get it right I think their plan is to drive the customer crazy until they give up. @amazon you have ruined them

  • BradRice14
    Brad Rice (@BradRice14) reported

    Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    brought the new @Ring 2K battery dorrbell to replace my old 3. The viewing angle is awful. With the camera next to the door, you can’t see the door. Motion detection seems just as bad and the image quality is marginally better. Improved night vision though. #Ring

  • RickerDaniel19
    Daniel Ricker (@RickerDaniel19) reported

    @ring you have too many options for cameras. The app says newest or 2nd gen or newest model. Make the numbers more clear or help differentiate your products. Trying to choose and it’s way too complicated.