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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (29%)
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Online Features (21%)
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App Crashing (17%)
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Errors (13%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
App Crashing | |
| City of London |
Errors | |
 Port Orange |
Online Features | |
| Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jan. H. T
(@jellywellys99) reported
@ring after buyin a ring video doorbell a chime Pro a garden camera and a free standing cam you'd think an agent would respond to a disabled customer with cataracts to help them connect them all...what a total waste of good money over a Yr later still not working properly!
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Glo
(@teachglo) reported
@ring having issues with my ring! Did all the suggested troubleshooting and read articles. Still keeps telling me Ring is offline even though all lights are green! Tried contacting customer support and no response!
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MJ
(@MJ68061364) reported
@RColburnnews @fox4kc @ring No help from the neighbors obviously
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alabama whitman
(@Y0URES0C00L) reported
@Tate_TheCat @ring OMG! I would definitely start looking for another place then! Sounds like a terrible landlord/judge.
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Chris Wells 💾🇬🇧🇦🇺🎗️Ⓥ🎗️💉💉💉
(@crispi_1971) reported
@ring I've been thru this multiple times with your technical support department. It's to do with the Live View functionality which does not work in ring app > 3.42.0 on Android 11. And only Android 11. It's clearly a coding/compatibility error in the app.
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T.Hall
(@thall123what) reported
@ring customer service is piss poor. Reading a script and not listening to customers is the complete opposite of good customer service. Supervisor read the same script with no resolution still. Need to do better @ring
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Sam Smith
(@JBagwah) reported
@ring @crispi_1971 3.47.0 on Android 11 has the same issue. Router less than one metre from the ring door bell... always says signal issue... impossible. Works fine on another phone..
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Scott
(@scott_s_trimble) reported
I've got to say that @ring @ring_uk customer service is second to none! Recently had a technical issue with my doorbell and they quickly sent out a replacement without any hassle. Very friendly staff too 👏👍
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Dean Bubley
(@disruptivedean) reported
@DougonIPComm @amazon @ring I think LoRA & LoRaWAN (subtle difference but I can never remember what it is) are “sleepers” for numerous applications Dual-mode uses are especially interesting. For instance a LoRa ping could be used to signal that a device is outside cellular coverage or has an outage
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Erin M
(@ErinM_6GenTX) reported
@ring Disappointed your team couldn’t help. We cant see ANY night history the app. Our zones are set up to monitor cars going by and we keep outdoor lights on. I got lectured how I shouldn’t have zones set up to detect cars. Our neighborhood had burglaries, so I want to see.
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Jason Kersey
(@jasonkersey) reported
@Blakes_Takes @johnehoover @ring Oh, that’s the worst part: My Ring camera just totally didn’t pick it up.
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l d m
(@ldm45409381) reported
@ring camera says it is offline for no reason! wtf
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georgia
(@georgiaaro) reported
@ring I no longer have access to the Authenticator app that I used for two factor authentication - how am I able to login to my account now?
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Taylor
(@tcfarrell92) reported
@ring A few months ago,I noticed that my Ring wired Foodlight was turning on & off without any motion.Shortly after that I was outside with my pup at night¬iced that every time I walked by the floodlight wouldn’t turn on.checked connection&all good.pls help me!
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Any Mountain
(@AnyMtn) reported
@ring Well, officially done w/ Ring. The last update for the spotlight cam did me in. Why would you make more steps to do the same thing? It's bad enough it takes a long time to get the notification, but once you get it, there are more steps to view. 100% guar NOT to catch anyone live
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frank fasulo
(@F3SSports) reported
@ring the ring is the worst, you really have to take off the bell, to get a code to change your Wi-Fi password …
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CB
(@CindersCB) reported
Hi! Going to be switching out modem/router bumping up net speed today. Will this be an easy switch with Ring app & set up, etc. also have batt inside now charging went offline last night, low charge due to cold weather. Thx! @ring
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Ayayron
(@thetechwhore) reported
Don’t buy anything from @ring online. They have the absolute worst customer service. 1 of my devices came defective and they are saying they will send me a label, but I have to call them back before I send it to let them know I’m only sending back one device & not the whole order
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👁️⃤𝕄 𝕀 𝕋 ℂ ℍ
(@Cle_Connoisseur) reported
@ring your twitter techs are f****, god awful. Id rather ******* shoot my foot than talk to one of them morons again. This is ******* absurd I even have to do this for as much as I ******* pay for your ****.
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Dave Rando
(@I_Am_DaveRando) reported
from
Long Beach, California
It's pretty bad when @OnTrac_Shipping claims they delivered your package of at home covid tests, but the driver was never seen on the @ring cam delivering. Customer service was no help. Wouldn't surprised if the driver stole the tests, due to them being in short demand. #stolen
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Mike McPhee
(@mikey_mcphee) reported
It’s been quiet on the issues I have with @ring - despite promises to resolve the issue and contact me within 24 hours, we’re well past that now. You’d think that a supposed security company would be more concerned about security, trust, and privacy. Nope!
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Any Mountain
(@AnyMtn) reported
@dwoodbridge @ring That's our problem. By the time the motion sensor picks it up and lets me know, the people are gone. So there is no way to address them live or pick up someone doing something in real time. It's so frustrating after spending all of this money.
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Patricia
(@RuddyglowPark) reported
@ring Hi, access anything on iPhone. Logged out now can't login on iPhone. Can login on Desktop no problem. Please advise. Urgently need this sorted out.
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❤️🔥DEAD OR ALIVE❤️🔥
(@taylortoowavey) reported
not me JUST realizing my car got broken into last night… @ring ur 🗑
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Chris Wells 💾🇬🇧🇦🇺🎗️Ⓥ🎗️💉💉💉
(@crispi_1971) reported
@ring Tell you what - If it turns out nothing's changed and it's still the same problem as I've reported for the last 4 time, you give me Ring monitoring free for a year? :)
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steve juneau
(@stevejuneau2) reported
@AnyMtn @ring Broken system. Ring needs to remember what happened to United Air, Gateway Computers and Blackberry. Maybe Ring just doesn’t care. Seems that way.
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thruthelens
(@thruthelens5) reported
from
Hordle, England
@ring Just received a welcome back message!!! Seems odd as I have been out for 10 minutes. Aslo notifications are always so slow and as my phone is locked the app never wakes up to let me know visitors. Not sure that I should be paying this years subscription. What do you think?
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Joey
(@kingguru92) reported
@ring you guys sent me a 30% code but it’s not working at checkout
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Break The Mold
(@AhMaZeRaNgeR) reported
@ring I have many many ring devices. First off i love the products. Question: the ring stick up camera, i have 2. I was going to get a 3rd but i would mount the camera upside down. Would the feed be upside down too? Also have a product list, like everything you carry?
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Chris Wells 💾🇬🇧🇦🇺🎗️Ⓥ🎗️💉💉💉
(@crispi_1971) reported
@ring How about you fix Ring app on Android 11? No. It's not related to WIFI strength. No. It's not related to Internet speed. Latest Ring App on Android 10 : Works Ring App pre 3.42.0 on Android 11 : Works Rapid Ring on Android 11 : Works Ring App 3.43+ on Android 11: Fails