Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (24%)
- Errors (17%)
- App Crashing (11%)
- Website Down (10%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Errors | 3 days ago |
|
Paris
|
Errors | 3 days ago |
 New York City
|
Online Features | 4 days ago |
|
Lancaster
|
Device Failure | 5 days ago |
|
Ronkonkoma
|
Device Failure | 7 days ago |
 Shawinigan
|
Sign in | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Cinnamon Girl (@OhHappyyDay) reportedI’m so unbelievably frustrated with my @ring home security system. It’s less than 2 years old and TWO keypads just completely died - can’t even try to reconnect because they error out. Same with one spotlight camera. Three devices completely useless in less than two years. Lemons
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Semil Shah (@semshah143) reported@ring - your customer support is pathetic, I just placed an order and it takes 3 support executives and 2 hrs and still my issue is not resolved.
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Rocky (@RockyWasYer) reported@somersetlevel @ring you are the worst for this, you mischief makers you
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Zoé (@zoe_0898) reported@ring customer service is absolutely appalling. Paying for a service on top of the cost of device and I’m not even able to get into my account and customer service can’t get my name email or number right to fix this issue and then HANG UP! Fuming
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💞💞Lynsey Carr 💞💞 (@Lynseyacarr) reported@ring worst customer service I’ve ever experienced. 40 minutes of my time wasted with your call centre which was so horrendously noisy could barely hear the agent talking, which really didn’t matter as she was hopeless! #unhappy
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Simon Holly (@SimonHolly6) reported@ring has got to be the worst "smart doorbell" ever, it simply never works, I should sue them for a product that has clearly never been designed to work!
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Ethan Garofolo (@EthanGarofolo) reported@sbellware @ring Feels like passwords back in the 8-bit NES days, where the games would use fonts where i/l and o/0 were indistinguishable, and you had one, brief moment to write them down. One would hope to have advanced in 30 some odd years, but alas, we're still the same species.
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Cheryl (@CherylGaul) reported@StanleyRoberts @ring @DalyCityPD What rotten neighbors. Just run away and do nothing to help. People suck.
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At Wit's End (@vjpdavis) reported@AmazonHelp Two deliveries yesterday- BOTH left outside. This is a reoccurring problem. I have @ring so I saw my neighbor bring first package into porch. Second package, after stewing all night, I found beneath bushes.
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Tim Hurley (@Hudsonvalleykid) reported@ring What is error message 424?
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แสง สีสมพร (@sjcalsbm3) reported@StanleyRoberts @ring @DalyCityPD This **** needs to be stop!
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penny colombo (@pcolombo106) reported@ring worst customer service ever!
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Mackenzie Trish Belleza (@belleza_trish) reported@StanleyRoberts @ring @DalyCityPD Im just curious but we have been seeing an uptick in crime with robberies...the real question is how are so many poor asians able to wear $75,000 watches?🤔
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Keshav Parthasarathy (@kesh_7) reported@ring hey your app really sucks. When I try to back out a neighbors post and see my dashboard it immediately jumps me back into the post. Can you please fix this? It’s bad user experience
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Occupy Dumbocrats 🧢 (@taxafornia1) reported@StanleyRoberts @ring @DalyCityPD Really terrible how Asians have been targeted and honestly disparages the overwhelmingly good black men that are lumped in with these scumbags
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Carlos92120 (@carlos92120) reported@ring We’re no longer supporting the Rapid Ring app. The standard ring app is NOT equivalent, takes an extra click and opens is portrait mode. Rapid Ring = 2 clicks , opens in Landscape mode. Never mind listening to your customers we wouldn't want anyone to feel bad.
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App Group (@AppGroup) reported@StanleyRoberts @ring @DalyCityPD Let's see how long it takes PD to track down that Red Charger. Shouldn't be rocket science. Clock is ticking.
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JamesNYC1976 (@j_nyc1976) reported@StanleyRoberts @ring @DalyCityPD The problem is this insane rate of violent by BIPOC increases their chance of police interaction and of course death since they are armed and rarely comply with the police. And then when it finally happens, the uproar will be over the police, not the constant violent crime.
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Ludovic Landry (@ludoviclandry) reported[Feature Request] for @Ring: Remind me to put there trash out by {time} on trash day, if the trash bin is not detected on the sidewalk by the camera at this time.
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BillLegoat 🇺🇦🌻 (@BLegoat) reported@StanleyRoberts @ring @DalyCityPD Well if that get away car wasn't stolen, they should have NO PROBLEM finding the scumbags that did this! 😡 Hope the victim is OK! 🙏
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UK Political Liars (@liarsinc2) reportedLOL @Ring @ring_uk want to force people to use their ****** SPY "2 factor authentication" to log in... lucky I didn't buy any of their **** system. I bet the corrupt police, NSA / GCHQ criminal spies, the other criminal Feds don't need any authentication to hack in to accounts.
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AREngland 🏴🇬🇧我的阴茎比你的大 (@Rhone8Alex) reported@StanleyRoberts @ring @DalyCityPD Journalism should never bow down to fear. Tell the Truth!
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Ryan Snyder (@ryan8382) reported from Winfield, Illinois@ring worst technical support ever.
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Tangular Parham (@CapsLady3) reported@StanleyRoberts @ring @DalyCityPD How terrible and scary. Hope they are captured soon.
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Anti Gnome (@anti_gnome) reported**** you @ring. All weekend my ******* phone got over 39 notifications on FIVE topics yet when I ask people to stop using as if this was Facebook, you won't allow my post? I am SERIOUSLY considering a different door cam. **** you and the horse you rode in on...
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DarkEyes (@DarkEyesJazzer) reported@StanleyRoberts @ring @DalyCityPD So WTF were those neighbors across the street doing? Did they get a photo of the license plate of that red car at least???
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Tangular Parham (@CapsLady3) reported@StanleyRoberts @ring @DalyCityPD How terrible. How they are captured soon.
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Friend of Dorothy Parker 🍸& Fran Lebowitz 🚕 (@DotPFranL) reported@ring I understand the issue and know it won't be resolved.
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Jared Shane (@jshane21083) reported@ring I have been on the phone for an hour and they will not get me access to my online account, hence why you all get the worst customer service award EVER!!!!!!
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Jared Shane (@jshane21083) reported@ring Maybe if the application actually worked correctly. I have authenticator app on my phone and the app is not sending code to it. I have no issue with the physical doorbell. I have an issue with your application and customer service