Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (60%)
• Online Features (20%)
• Website Down (20%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	12 days ago
Addlestone	Device Failure	16 days ago
Newham	Device Failure	1 month ago
Port Orchard	Online Features	2 months ago
Morecambe	Device Failure	3 months ago
Greeley	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  D (@thrillingd) reported 3 minutes ago

  @end3of6days9 @ring Recently alerted me of a missing small dog, then pops up a recent clip of me in my backyard with my dog saying this could be the missing dog… not cool at all and I did not sign up for AI learning with my own cameras. How do I disable this ****?

• 
  Timothy Royer (@Be_BereanTX) reported 5 minutes ago

  @therealDeFlock @ring @HomeDepot Well, if it had an automated pepper ball gun or hi flow pepper spray with it, I could see it, but the Thugs could have that thing torn down and carried away before any live security guard could get there.

• 
  Laura Waller (@MamaWaller85) reported 8 minutes ago

  @ring is there a current issue as my device has been offline all day and no problem with WiFi

• 
  Jewel S (@jewels_my) reported 8 minutes ago

  @ring Oh I’m sorry. You need to fix it on your side. Mine is perfect on this side. Hard wired is great for that. Any more excuses? You have messed with settings also. I took pets off my settings and now they are back on there. How dare you! So many things wrong with #ring not again.😩

• 
  Desi H-1Bhenchods (@desitechsuppoat) reported 12 minutes ago

  @pcater64 @ring After they give you their fake USA name, right before letting them go say "TERRY MAKI CHOOT" then hangup before they have a chance to react. (yes it's very bad)

• 
  bando (@bandonationbank) reported 12 minutes ago

  @ring created & implemented movement detection / facial rec using AI to notify you in real time via push notif. ie: “person walking by front door” or “armed man holding weapon trying to break in.” & Ring was like, yeah…. we gon charge extra for this ****. pay more. more safe

• 
  Dank 'n Derpy Gamer (@DankNDerpyGamer) reported 12 minutes ago

  @_watermorgue @peterjhasson @ring So they are wrong, and it's just a fad because you don't understand how nuance works, and make assumptions about the "whole" of those opposed to Flock? And that is supposed to win an argument? Holy **** logic, Batman!

• 
  Amy Louise (@amylawther1989) reported 22 minutes ago

  @ring Electrician did this it’s still not working

• 
  Bowl300 (@twk714) reported 23 minutes ago

  @ring My 2020 stick up cam suddenly stopped working. Moved to a new location after which it wouldn't power up (batt is full). I've tried resetting it by: removing the battery for >1 hour, holding the reset button for 20+ seconds, and tapping the reset button several times. Help!

• 
  🐈‍⬛ (@politicaIicious) reported 24 minutes ago

  @ring Victims of anti-social neighbours, quietly, sit tight, as the legal wheels turn slowly via courts. Advised not to tip the nod to ongoing proceedings. Nightmare neighbours remain oblivious to court applications. Meanwhile, stupidly, continue their campaign of harassment & abuse.

• 
  𝓐𝓵𝓲 (@aliezad) reported 25 minutes ago

  @ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?

• 
  HeIsRightAgain𝕏 (@HeIsRightAgainX) reported 31 minutes ago

  There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

• 
  Dan Spack (@DanieltheLion1) reported 32 minutes ago

  @ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.

• 
  Michael 🇺🇸 🇮🇱 (@TexasCoolMan) reported 33 minutes ago

  @ring Why are snapshots from all cams fuzzy, blurry? And no it is not a connection strength issue, and cams are plugged in.

• 
  Startup Academy (@vc__backed) reported 33 minutes ago

  The story of Ring and Jamie Siminoff is one of the best examples of waiting for the right moment. Jamie was able to sell Ring for $1.2 billion to Amazon, but first he had to turn down an offer from Shark Tank. "Kevin O'Leary gives me this offer, which was it just going to bankrupt the business. It was like royalties and all this stuff. Like we needed to build something bigger." - @ring Founder, @JamieSiminoff on @The_RoomPodcast

• 
  Scooter Ames (@scooter_ames) reported 33 minutes ago

  @ring #Ring customer support is the absolute uckfing WORST!

• 
  Alexi atherton (@Alexi2088) reported 33 minutes ago

  @ring Three calls. Three different advisers. Around 25 minutes on each call. Three terminated calls before my issue was resolved. That’s over an hour of my time wasted with nothing to show for it. Easily some of the worst customer service I’ve ever experienced.

• 
  Dave (@djt81) reported 35 minutes ago

  @ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue

• 
  logan (@logosteel) reported 37 minutes ago

  Hey @ring ! On the old doorbell 2, it seems the UV screen has cracked and fallen off. Photos and videos are serviceable, but bad. Any support on this issue?

• 
  Burger (@TailgateBurgers) reported 40 minutes ago

  My @ring camera doesn't pick me up pulling into the driveway, but if someone rides a bike or walks down the road it lets me know. Technology, man.

• 
  jack (@ApeManitoba) reported 41 minutes ago

  @ring non-functioning customer service. I’ve spent two hours two different days on the phone trying to get a clear answer on transferring an account. Information that’s contradictory and hard to understand literally. A good company bad customer service

• 
  DonutOfDoom (@AnusOfDoom) reported 46 minutes ago

  @AFLcomau 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

• 
  Williams fam🐊 (@Williamsfam7) reported 47 minutes ago

  @ring Customer service is terrible!

• 
  Dan Spack (@DanieltheLion1) reported 49 minutes ago

  @ring Though the signal strength is still poor, it seems the Spotlight Cam is not discounting from the WiFi as much as before the extender was installed. It was explained to me previously that was a primary issue for the fast battery drain. I’ll send a DM. Thanks.

• 
  Chad (@Chad24162711258) reported 49 minutes ago

  @ring @amazon Ring Camera - the worst investment you could ever make!!

• 
  Brad Rice (@BradRice14) reported 50 minutes ago

  Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

• 
  Kathy H-S (@feathertales) reported 54 minutes ago

  @RING IF you want to exceed in business—I highly recommend re-evaluating #warranty policies!! My new #RING 2K Battery Camera started failing after 2 months. BUT y’all won’t send a replacement for its failure?! @JamieSiminoff please help your 2Ks & C/S #DoBetter !!

• 
  GOPmom (@lisadolgos) reported 57 minutes ago

  @ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.

• 
  Italo Rulli (@ItaloRulli) reported 59 minutes ago

  @ring as soon as you started pushing your new 4kcameras, the batteries for the old (new) unit do not longer last the two weeks they used to. Every 24 hours I must replace it for a charged one. I had a similar issue with another product which the service vendor increased amperage

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 59 minutes ago

  @ring I did. Your agent told me I have to wait a week for y'all to do anything about an issue that's reoccurring and happening right now