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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 60% Device Failure (60%)
  • 20% Online Features (20%)
  • 20% Website Down (20%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Paris Website Down 17 days ago
Addlestone Device Failure 20 days ago
Newham Device Failure 1 month ago
Port Orchard Online Features 2 months ago
Morecambe Device Failure 3 months ago
Greeley Errors 3 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • classicdawn
    👀 🇺🇸 Casual Observer (@classicdawn) reported

    @ring And you're another example of why AI canNOT replace us. The support bot ends the convo without any resolution! Your customer service is the WORST!

  • mori_must_die
    Hailey 🗡️ HEAL THE WORLD #1 FAN (@mori_must_die) reported

    @fangpuppy666 @ring they have bad morals but shoutout to ******** as a whole for being so good at handiwork bc i have 3 screwdrivers and a wrench and a hammer and a measuring tape and I can’t even build ikea furniture by myself

  • Rivirunthecity
    LastRealOneLeft (@Rivirunthecity) reported

    @ring if I bought ya ****** *** cameras I shouldn’t have to pay to use them. The whole subscription to **** I already paid for is so ******* old fix up of just shut ******** down.

  • louhastie
    bagel (@louhastie) reported

    @ring can you give me an email address so I can speak to someone please, not impressed with your customer service 😡 I can’t resolve my issue despite 5 phone calls, they kept getting disconnected by you

  • mzzonekeke
    PaparazziKee 💋♏️☕️🌺 (@mzzonekeke) reported

    What is going on with @ring y’all need to fix the sh!t ..

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Amazon needs to fix this absolutely crazy huge blunder! Do you need a dictionary?

  • GeorgeWill2324
    George William (@GeorgeWill2324) reported

    I knew I didn't like @ring but now it's confirmed. Wife and I were logged out of the app. We're trying to sign back in but it's not sending the verification code at all. What does the FAQ say? If you're having trouble signing in, try signing in

  • gigmcdonough
    George (@gigmcdonough) reported

    @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

  • FixUrBallMark
    CMurphyGolf (@FixUrBallMark) reported

    @AlecBurnsGolf @ring Had a similar issue - QR code stated that the camera had already been issued to another person.

  • Jasont72
    Jason tulip (@Jasont72) reported

    @ring your retina 2k doorbell is terrible, didn’t pick up all sorts despite changing zones and other settings, absolute garbage

  • DankNDerpyGamer
    Dank 'n Derpy Gamer (@DankNDerpyGamer) reported

    @_watermorgue @peterjhasson @ring So they are wrong, and it's just a fad because you don't understand how nuance works, and make assumptions about the "whole" of those opposed to Flock? And that is supposed to win an argument? Holy **** logic, Batman!

  • DickBuffett
    Bubbba Buffett (@DickBuffett) reported

    Pointing your security camera onto your neighbors property is illegal. @ring cameras are often just as bad as flock.

  • BradRice14
    Brad Rice (@BradRice14) reported

    Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

  • Retradworld
    Thatoneaccount (@Retradworld) reported

    @therealDeFlock @ring @HomeDepot Wtf is their problem!!!

  • SomeSingerDrew
    Drew Singer (@SomeSingerDrew) reported

    Hey @ring why are you protecting dangerous people? Why do you not want people to earn their neighbors about safety issues? This is why you have a terrible reputation.

  • bp30045
    BarbP (@bp30045) reported

    Disappointed in @ring My monitoring subscription is doubling because of a ton of features I don’t want or need. And my previous plan which was perfect for me and fairly priced has been stripped down to not even include camera recording OR professional monitoring.

  • jeremyabreu
    Jeremy Abreu (@jeremyabreu) reported

    @ring is your app down? Won’t open for me or update

  • desitechsuppoat
    Desi H-1Bhenchods (@desitechsuppoat) reported

    @pcater64 @ring After they give you their fake USA name, right before letting them go say "TERRY MAKI CHOOT" then hangup before they have a chance to react. (yes it's very bad)

  • jewels_my
    Jewel S (@jewels_my) reported

    @ring Oh I’m sorry. You need to fix it on your side. Mine is perfect on this side. Hard wired is great for that. Any more excuses? You have messed with settings also. I took pets off my settings and now they are back on there. How dare you! So many things wrong with #ring not again.😩

  • djt81
    Dave (@djt81) reported

    @ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue

  • PBM_Pretty
    Jessi Laurèn (@PBM_Pretty) reported

    @YaBoyHagg @ring I thought it was just me !!!! I hate that what if it goes down the day yall wanna bs with my damn security system it’s insane !!!!

  • amylawther1989
    Amy Louise (@amylawther1989) reported

    @ring Electrician did this it’s still not working

  • thedealsguy_
    thedealsguy (@thedealsguy_) reported

    @jflittle @GhostVP9 @ring I see, Im sorry about this issue 😭

  • mrcajunjoker
    Clayton Knight (@mrcajunjoker) reported

    Hey @ring so I replaced a floodlight cam and added another. I have them shared with my gf but the new cameras aren’t showing up on her phone. Her email is under shared access for both cams. Is there an easy fix for this? Or do I delete her access and add it back?

  • DanieltheLion1
    Dan Spack (@DanieltheLion1) reported

    @ring Though the signal strength is still poor, it seems the Spotlight Cam is not discounting from the WiFi as much as before the extender was installed. It was explained to me previously that was a primary issue for the fast battery drain. I’ll send a DM. Thanks.

  • DanieltheLion1
    Dan Spack (@DanieltheLion1) reported

    @ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.

  • DiamondEyez986
    Nicole (@DiamondEyez986) reported

    @ring bought a new ring spotlight camera and realized the lights should only come on with motion . . . I have an older one and the light never turns off? I've tried everything #help

  • sabucci_84
    Sabrina Bucci (@sabucci_84) reported

    @drjeanne09 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

  • JDarr2113
    Kree_ (@JDarr2113) reported

    Now that @ring has partnered with flock I will be getting rid of my doorbell and 2nd camera. Poor choice to partner with criminals @ring

  • comrademikey
    Mikey! (@comrademikey) reported

    @ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.