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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pittsburgh |
Device Failure | |
 Köln |
Errors | |
| Maynard |
Online Features | |
| Detroit |
Online Features | |
| San Francisco |
Errors | |
| New York City |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Wallen
(@jlwallen) reported
@ring why is it that every video in my event dashboard (in the web version) refuses to play with the message "Sorry we had trouble loading your event." I can't play a single video. So why am I paying you a monthly fee?
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Sumi Smith
(@SumiSmith) reported
@Reddaway9 @ring Me too!! And now they want me to Prove that I’m having a problem with it!!
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Annetionette
(@Annetionetteb81) reported
My wrist hurt so bad I wish I had @ring light bulbs in my room so I don't have to get up an turn my light off
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Simon Hutchinson
(@HutchMedia) reported
Hi @ring I haven't received any "person detected" notifications from my doorbell for two days. Followed all the troubleshooting instructions but still nothing. Can you help?
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Sumi Smith
(@SumiSmith) reported
@ring @KimyattaHarper But they can’t just send me a code or ask me security questions. No. I have to go find an old iphone,login, and get a code to input here. Oh, but I DO have the option of going back home from my vaca location 350 miles away!and accessing my Ring device directly.Yeah that’s useful!
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Marcel
(@margatemarcel) reported
from
Margate, England
@ring I would have renewed, but due to your arrogance, I have just phoned to cancel/obtain a refund. I hate poor customer service. Goodbye 👋🏻
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Karl
(@KarlHall87) reported
@ring Hey. I've been kicked from my app and account today. I've tried uninstalling the app and reinstalling. Also changed the password on the account. Still unable to log in or use the app. Just keep getting an error message. Shed any light please?
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Shelly_says
(@shellsays_2) reported
@ring hiii. My notifications stopped coming through a couple of days ago but the settings show that it should all be fine. I’ve sent you a DM, can you help please.
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Sumi Smith
(@SumiSmith) reported
@ring @KimyattaHarper Terrible customer service!! I forgot my password and reset it through the “forgot password” link. Instead of letting me login with the new password THAT RING JUST ALLOWED ME TO RESET, I got a message to input a verification code!!
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Spud66
(@Spud662) reported
@ring Poor customer service trying to get problem sorted our
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Ross Nadin
(@ross_nadin) reported
@ring you've provided the worst service I can remember ever having. No complaints team. You received a returned device back (still sealed) on 6 April, I'm still waiting on a refund. Lies after lies from your agents. If you're considering buying from ring, my advice look elsewhere
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Peter Reynolds
(@TweeterReynolds) reported
@ring No thanks. It's in the bin. You can't do anything about a fundamentally bad design. The flimsy fixing makes it absolutely useless. Easily ripped off the wall by any passing *****. What's the point of a camera then?
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Ciara Fogarty
(@Ciara_Fogarty) reported
@ring Hi, I have done a password reset 3 times for my account but am not getting the email. Can you help?
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Ryan M. Adzima
(@radzima) reported
@ring So… not gonna happen and I should move on? I know, caveat emptor but here’s an idea… Maybe don’t announce/advertise things multiple times with no intention of following though. Instead of a non-customer with no opinion you have a lost customer with a really, really bad opinion.
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Dibyajyoti Dalai
(@ddalaij) reported
@ring Anyone help me whether to buy Ring or not. I am observing their service is not good.
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Jamie knight
(@Knightus12345) reported
@ring I'm having a problem with my ring spotlight camera, I've installed it today and unfortunately it will not connect, the WiFi setup is not showing up on my phone even after doing a hard reset. Can you help?
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Sango
(@Sango049) reported
@ring Oh I am good with getting the settings down, I was mostly hoping for a larger selection of tones that the app will play for alerts. I have some assigned, but just wish there was more of a selection is all. Being able to add custom ones would be cool.
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Rose❄️
(@Rosseex4) reported
@ring I need help I lost my 5 digit code
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AliceInWonderland
(@curiouscroquet) reported
@LNS_MissJ No, chime is part of the ring system. Fine connecting to WiFi App not slow usually, but when out and about with naff signal, it can be. Their customer service has been AMAZING too. @ring
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Derek
(@DTheoneAndonlyW) reported
@ring My floodlight camera has started showing all images with a pink hue. Is this something that is easy to fix or has my camera failed?
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Queen_Aoleon
(@La_jeune_fille) reported
I wish I could ask alexa to find my phone. @ring help!
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Erialos
(@ErialosOfAstora) reported
Car was broken into over the night. YAY! My ring motion didn't go off, lucky them. Been needing to release some anger.. ;) At least I didn't have any valuables in my car and the ones I did have, they didn't find valuable. Good. #needMOARCAMERAS @Ring
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Emma
(@Emma71089625) reported
@ring I received an email from you with a code for a complimentary faceplate but the link to redeem opens a page that doesn’t exist anymore and the code is invalid when trying to complete the order manually… help please!
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Colm Gordon
(@Colm1984) reported
@ring I've come to the conclusion after all the faults and incidents I've had with my two devices that RING can only be filed under one criteria and that is "****" Well done you strike again
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HMG
(@hemega5) reported
@FedExHelp Website advises package was delivered to my front door... however... nothing was there and no one came to my door at the time says delivered (thank you @ring). When I use your "virtual" help it says not the correct address ... wth? This is a mother's day gift ...
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Sci the 11th
(@Just_Sci_kee) reported
@MarketStar4 @ring No help, at all. When people come to my door, my doorbell cam & floodlight cam become a regular floodlight and doorbell. Forget about answering a live doorbell. Try to get "help" from ring & the end all be all of their help is questioning your RSSI signal.
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Capital Katie
(@CapitalKatie) reported
@ring hello, trying to set up a new account and it made me reset my password, but the reset email never got to me and I don't know how to fix it. Can someone help?
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Mitch ™Ⓜ️
(@kade6767) reported
@ring I’ve been trying to reset password and it’s not sending me an email. Don’t understand why my password is suddenly not working anyway.
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Tameka J
(@TamekaJSays) reported
@ring hello, my ring device is no longer sending motion notifications only when someone rings the bell. Please help
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Nicole Halliwell
(@eightyf0ur) reported
@ring by the time any of your cameras “Activate Device” the bad guys could already be inside someone’s house. FIX IT. Cameras that are sitting on top of my router can’t even connect without taking 5 minutes to think about it. My @SimpliSafe camera connects instantly.