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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (17%)
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App Crashing (15%)
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Website Down (15%)
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Errors (15%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lewes |
Device Failure | |
| Jersey City |
Website Down | |
 Northampton |
App Crashing | |
| Houston |
Sign in | |
| Gulf Breeze |
App Crashing | |
| New York City |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Carnley 🚀💵
(@mcarn15) reported
@ring The issue is that I do not see the doorbell on the app, after adding the indoor camera the doorbell disappeared and is only visible when I get a notification
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I❤️Nostalgia
(@il0venostalgia) reported
@ring @PhillShepp75 There’s nothing to troubleshoot. Your DM team already told me the problem is my WiFi.
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Lee Atherton
(@leeatherton4) reported
@ring Can you explain why my doorbell keeps going offline everytime someone rings the doorbell!!! I have to take the battery out and reboot the thing. Why!!!!!!!!!!???
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Jennifer Vreeland
(@JenniferVreela5) reported
@m_crouton @ring Y’all leaving something *tasty* for the trash pandas! That’s a 5-star review, if I’m interpreting correctly.
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Oliver Bates
(@OliverBates188) reported
@ring Please just fix Rapid ring it’s been over 2 weeks now that the app doesn’t work. All it says is “reconnecting”
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Jon Crabtree
(@JonCrab33143414) reported
@ring - Really disappointed with your customer services. Not only have you increased subscription more then a third. Now your team have confirmed my device is useless with a tech issue. Your Advice-buy another device as my one 2 years old. Don’t U have confidence in your products
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regular black girl
(@iLoveBeingBLK) reported
These @ring cameras are so ******* trash! They capture everything except what they are supposed to be capturing🥴
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Kellz
(@Kolossal__K) reported
I’m tired of the @ring camera this **** just be circling when I’m away from home… WHO TF AT MY DOOR BC I CANT SEE ****
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Karen Dawkins
(@karen_dawkins) reported
@ring how can I turn off the chime for a door sensor? We use it throughout the day and I don’t want to hear it! #help
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Sabina ♛
(@sabinaxo) reported
I swear the worst customer service goes to @ArloSmartHome hands down.. this is my mistake for choosing them over @ring
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Bob Strickley
(@rjstrickleyjr) reported
Stop @ring. All the settings to avoid a notification from a garbage truck do not work. Fix it.
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Joe in Fife🏴🏳️🌈🚴🏃♂️⛓️
(@joeinfife) reported
@ring Except your device failed and your support refused to assist about 3 or 4 years ago, so I threw it in the bin and refused to buy another of your products. Your system KNOWS the device has been offline for years and there is NO excuse for billing me. You don't offer a refund?
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LongValleyCitizen
(@LongValleyCtzn) reported
@ring you have the worst customer service! First I used the chat which was worthless so I had to call, the wait was 20 mins not less than 5! Then I got hung up on so now sitting on hold again prob for another 20! #customerservice #help
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Oliver J I Jones
(@OliverJIJ) reported
@ring You need to fix your mobile ready browser given not everyone has laptops, allowing people to access all of their profile and amend things. In particular subscription given your ridiculous price increase.
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shepp75
(@PhillShepp75) reported
@il0venostalgia @ring And when picture of said device health page is sent they will blame your Internet connection 🙄 my device keeps going offline a lot lately.
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Serafin
(@Serafin10_) reported
@ring Let me get this straight, you're going to increase the price for the Protect Basic plan and not even fix the annoying bug that's been happening on the app with the history/events section for months?
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JRM
(@jrm898) reported
@ring if the cameras are offline 3 out of 5 days a week, they’re not doing is any good. We’ve tried all fixes, nothing works!
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Kellz
(@Kolossal__K) reported
@FeezyMF @ring This be givin me anxiety I’ve been robbed b4 like wtf
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V
(@CryptoCybrNinja) reported
@DOJPH everyone knows how when @Xfinity pulls the plug on every one’s internet crime spikes due to @ring going down. Coincidence yeah right!
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Hannah Jones
(@Hannah_Jones201) reported
@ring have been trying All day to reconnect my doorbell and still not working. I’ve reset it, my wifi cleared it off my account and now can’t get it set back up!
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Gold-Shmeezy
(@NathanMaples2) reported
I really wish there was a different way to access my @ring device, the verification system is asinine, to reset my password it asks me to sign in to my account, how can I sign if I don’t know my password ? #frustrated
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Mark Sinister
(@MarkSinister) reported
People fighting in front my house. Go 2 check it out on @ring just 2 have 2 sign in, go through a 5 step captcha, then 2 have 2 get a text message, then 2 actual get logged in. Then 2 have 2 wait for the browser to load up my cam. They were long gone by then. #Ringdoorbell
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Jack
(@jackmw14) reported
@ring Hi my ring doorbell is not working on the rapid ring app and hasn’t been for the past couple of days. Can you fix this please? It is not just mine.
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Wandering Observer
(@WanderingOBS) reported
@jackiecchu @ring He was wearing a mask to conceal his identity… crafty trash panda.
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Karla
(@kvilla_e) reported
Hello @ring! I need help with an existent hardware in the house I recently acquired. Could you please help me? 👋🏽
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Flower Fairy Flora 🌻
(@starwynd) reported
Looking for suggestions for outdoor cameras/doorbell. I’m tired of @ring not working because of “streaming error”. I want something that allows a local connection option so I’m not forced to go through their servers just to connect to a camera 10ft away on my network.
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Nicholas Marritz 🍞🌹🌹
(@stringquintet) reported
@ring Help stop crime before it happens by building a functioning welfare state
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AJ
(@AJbroken85) reported
@ring The worst!! My subscription was canceled and I needed a video. I called and paid and then was told I couldn't access the video I specifically called about. What a scam!! Why couldn't the agent have told me that first????
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Xtina 🌻
(@Xtinag25) reported
@ring my device keeps showing offline every day, I'll fix the issue but it still continues to do it again as offline. Is there a way to fix this or does it need a system update? Thanks.
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Jon Crabtree
(@JonCrab33143414) reported
@ring Ring customer services made contact. After messaging they’re still unable to help. Anything after 2 years you’re on your own and Ring recommend buying another one of their devices. Clearly don’t rate their own products, nor do I now. Not Very environmental friendly & poor service