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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 44% Device Failure (44%)
  • 23% Online Features (23%)
  • 13% Sign in (13%)
  • 10% Errors (10%)
  • 6% Website Down (6%)
  • 4% App Crashing (4%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Greeley Errors 2 days ago
London Device Failure 4 days ago
Manchester Device Failure 5 days ago
Romeoville Device Failure 7 days ago
Garland Device Failure 9 days ago
Louisville Online Features 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • sonykay
    sonykay (@sonykay) reported

    @ring customer service is probably the worst I’ve ever encountered. When he couldn’t solve my issue, he put me on hold without telling me and has yet to return…20 minutes later, I’m still waiting

  • The_Real_ITDUDE
    ITDUDE F.E.L.L.A (@The_Real_ITDUDE) reported

    @esx1422 @NETGEAR @ring Nah, it's been going on for ages. Check the reddit thread. I linked. It's a false positive, but no one is bothered enough to fix it.

  • IDDQD_VP
    King•VP (@IDDQD_VP) reported

    @ring No, if you read my email, we do not. His account is linked to his mobile phone, which is disabled. There is no way we can login. My mother purchased a new account meanwhile.

  • sheznic
    Sheree (@sheznic) reported

    @ring Why did you sell footage from my doorbell to @progressive insurance so they could show my neighbors they have prior damage to a vehicle? Ring is trash and I’m getting rid of today.

  • aliezad
    𝓐𝓵𝓲 (@aliezad) reported

    @ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?

  • PaganOrigin
    The Original Pagan (@PaganOrigin) reported

    Hey @ring Why have you upgraded your entire range - but not the peephole camera? Bit **** for us renters!!!! Can you maybe upgrade this to 4k like all your other cameras?!! Then I’ll buy a new one and replace this one!!

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 21 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?

  • JamesMc97105487
    James Mckeown (@JamesMc97105487) reported

    @ring Hello! I’ve a Ring battery doorbell 2024 stuck on 10% battery and not charging at all. No blue light notification, tried to reset but no joy. Only 8 months old can you help?

  • JAYintheBX
    Jay (@JAYintheBX) reported

    @ring Had to unplug my Stick Up Gen 3 Cam, remove battery and plug it back in to get back "Online." The other issue I have this with this cam is that sometimes it takes a long time to open Live View. This problem doesn't occur with my Outdoor Cam Plus. Always connected, fast Live View

  • Pencilart17
    Jdxma17 (@Pencilart17) reported

    @ring You have the worst customer service I've ever experienced. Been waiting since early Feb for replacement motion detector because they are supposedly "out of stock." What BULLSHIT! I'll never buy another Ring product. It's garbage.

  • Alan_nerd1
    ALAN MASON 👨‍💻 (@Alan_nerd1) reported

    @kirstmichellle @ring Send me a DM for help

  • julierawlings
    julie (@julierawlings) reported

    @ring my wifi is fine all other devices and the tv work fine… why does your door bell and chime device suddenly have a problem? Only your device i rang my provider it is actually a you problem which is now a me problem

  • senti_test
    Test (@senti_test) reported

    @AmazonRing @ring Hi there. My Ring doorbell battery dropped to 12%, and when I plugged it in to charge, it didn’t start charging. It’s currently displaying a solid white light. Can you help me troubleshoot this?

  • RolandBurnem
    Roland 🛸 Burnem (@RolandBurnem) reported

    @excel_ranger @ring Eat **** you pathetic karen.

  • jrashmore
    Jamie (@jrashmore) reported

    @ring how come I’ve been waiting for my replacement device for nearly two months, you take the money out of my acc knowing I do not have the device yet but yet your customer service team do nothing to ensure my device is delivered? Terrible service!

  • StephenObana
    ØBANA (@StephenObana) reported

    @ring doorbell was denied by all of the sharks on #sharktank during its pitch episode, in 2018 it sold to Amazon for $1billion dollars. Gate keepers aren’t ****, never give up.

  • Mohhaaa95
    Mohaaa (@Mohhaaa95) reported

    @ring No mobile push notifications on any device (Android + iOS). Web notifs work fine, videos record OK. Tried: logout/login, reinstall, all settings checked. Support refuses to escalate. Server-side push token issue. Please help.

  • fisher1021
    Mark Fisher (@fisher1021) reported

    @ring so upset with your terrible camera/doorbell im about to go all wyze

  • ShaunMcCarthy90
    Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported

    @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

  • stamf0rd
    My World, My Way (@stamf0rd) reported

    @ttb_backagain @ring Try giving Amazon a nudge, might help, nothing to lose.

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I keep calling customer service. For some reason. You people can’t hear me. I can call anyone else and they hear me with no problem. So they just hang up. I keep getting screwed with this company. I told you I would call. Then this

  • ItsMikeTwitch
    ItsMike (@ItsMikeTwitch) reported

    @NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...

  • luckynla
    Luckynla (@luckynla) reported

    @DHSgov : @ring allows ICE to be doxxed and organized notifications to disrupt and potentially harm officers and protesters. Please repost. I have complained via phone, email and text for almost a year and yet they still allow content that is NOT allowed and is illegal on other platforms. I flag content as illegal yet they still allowed posts to remain on the platform. Their fix: we can change your notifications so that YOU don’t see them anymore.

  • Thejcunderwood
    Josh Underwood (@Thejcunderwood) reported

    @Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.

  • BradRice14
    Brad Rice (@BradRice14) reported

    Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

  • seancfox
    Sean Conrad Fox (@seancfox) reported

    @ring changed my network and now can’t connect my doorbell. Spoke with reps and they weren’t able to help. Any help would be great.

  • gbrook37
    Gbrook (@gbrook37) reported

    @ring They must of been the lucky one that ring did not have a system failure as when I got broken into they did so no evidence to be obtained. Opened a case no one coming back and today shortage of staff to deal with customer

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @AFL 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • JackDan66096166
    Jack Daniels (@JackDan66096166) reported

    Hey @ring can y’all work on your AI to let us know if the days trash / recycling pickup, fedex, amazon, ups deliveries have happened? Surely, you can distinguish their truck sounds and signs. Also, can you automatically facially recognize package thieves? Thanks!!

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @missmommymolly Just busted my sister birthing a girthy **** on my doorstep at 3.17am @ring can I send you footage to verify the size & perpetrator?