Ring status: device issues and outage reports

Problems in the last 24 hours

Ring signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (50%)
• Online Features (25%)
• Website Down (25%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	19 days ago
Addlestone	Device Failure	22 days ago
Newham	Device Failure	1 month ago
Port Orchard	Online Features	2 months ago
Morecambe	Device Failure	3 months ago
Greeley	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 2 minutes ago

  I shoulda kept my old Ring doorbell... This new one ain't ****. It's been giving me issues since I got it. And @ring tryna act like they don't wanna do nothing about their defective *** device 😒

• 
  Davey Allen (@DaveyAllen54264) reported 2 minutes ago

  @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

• 
  Ian Fritzsche (@TheAngryCaptain) reported 4 minutes ago

  Hey @ring, if you don’t stop asking me if I “want to join Search Party” soon, you’re going to have to form a Search Party to locate my cameras in the trash.

• 
  logan (@logosteel) reported 4 minutes ago

  Hey @ring ! On the old doorbell 2, it seems the UV screen has cracked and fallen off. Photos and videos are serviceable, but bad. Any support on this issue?

• 
  East Austin Zaddy (@El_Jefe_Mayor) reported 10 minutes ago

  It’s probably just me but Is @ring a piece of ****?

• 
  c r a n b e r r y c l o c k (@cranberryclock) reported 11 minutes ago

  @ring I’ve been giving it a thumbs down every day for the last month and a half.

• 
  bando (@bandonationbank) reported 11 minutes ago

  @ring created & implemented movement detection / facial rec using AI to notify you in real time via push notif. ie: “person walking by front door” or “armed man holding weapon trying to break in.” & Ring was like, yeah…. we gon charge extra for this ****. pay more. more safe

• 
  Maze (@MAZEHUD) reported 12 minutes ago

  @ring failed to resolve the problem with my device and ignored my attempts to contact them through their available support channels. As a result, I pursued my statutory consumer rights through the retailer, which ultimately led to a full refund. I encourage you to do the same!

• 
  Sabrina Bucci (@sabucci_84) reported 13 minutes ago

  @drjeanne09 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

• 
  Ruth Hall (@RuthHal84018141) reported 14 minutes ago

  @ring fix your Neighbors App! We are tired of people sending messages at 2am about their internet not working. It's not a Safety concern, and there's no way to report people who do that. They treat it as a chat feature.

• 
  MaryWV (@MaryWVwv) reported 14 minutes ago

  @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH!

• 
  James 🌐 (@james_almeida) reported 15 minutes ago

  Be careful ordering AI gear from @Amazon I ordered 2 DGX Sparks. The package arrived opened, items stolen, and boxes re-taped. My @Ring camera only captured a single frame of the delivery guy. He clearly knew what he was doing: stole $10k of AI gear and tampered with the camera so it shut off during the drop-off. How was thing not a package that requires a signature? Also it should have been Fedex or UPS. I reached out to Amazon support and now I have to wait 5 days for them to tell me what's going to happen. I'm without the gear I paid for and it's not clear I'm getting a refund. WTF @Amazon ?

• 
  9-Iron (@Tblaney926) reported 18 minutes ago

  @ring I need help. It’s impossible to get a live agent. Can someone call me? I can send number.

• 
  𝘊𝘢𝘳𝘳𝘪𝘦 🪬 (@aka_carrie) reported 19 minutes ago

  @hayes_wayne @ring I’m having this issue as well, it’s only started within the last 3 days, and I can see on here that other people have reported the same.

• 
  Ansky (@runanskyrun) reported 27 minutes ago

  @ring I have a strong connection, but one camera is frequently going offline

• 
  J.perspectively (@Jperspectively) reported 32 minutes ago

  I cannot be the only person having all these problems with @Xfinity I swear I need to just switch over to @Ring @XfinityHome I’ve been trying to reach you for a month. My equipment is not working. Is this still your phone number 844.382.9363 ❓

• 
  Mikey! (@comrademikey) reported 33 minutes ago

  @ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.

• 
  Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported 35 minutes ago

  @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

• 
  George (@gigmcdonough) reported 36 minutes ago

  @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

• 
  Kree_ (@JDarr2113) reported 37 minutes ago

  Now that @ring has partnered with flock I will be getting rid of my doorbell and 2nd camera. Poor choice to partner with criminals @ring

• 
  chillijoncarne (@johnspack1) reported 38 minutes ago

  @ring my chimes not working and can’t be connected to new broadband ?

• 
  Mands 🌷🌺🌻🌼🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@skipper68uk) reported 40 minutes ago

  @ring doorbell is shite, very bad lag upto 3 minutes by then i have seen someone at door and answered it before it alerts me ! time to bin it

• 
  Dan Johnson (@DanJohnsonAB) reported 42 minutes ago

  @ring was a mistake. It demands a signin and password constantly and doesn't n recognize me, and when I ask for help, I can only get no-reply, notifications.ring.

• 
  Thatoneaccount (@Retradworld) reported 46 minutes ago

  @therealDeFlock @ring @HomeDepot Wtf is their problem!!!

• 
  Jewel S (@jewels_my) reported 47 minutes ago

  @ring Oh I’m sorry. You need to fix it on your side. Mine is perfect on this side. Hard wired is great for that. Any more excuses? You have messed with settings also. I took pets off my settings and now they are back on there. How dare you! So many things wrong with #ring not again.😩

• 
  MaryWV (@MaryWVwv) reported 49 minutes ago

  @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH! Do any of them? What Countries are they from? So I'm Hammond, I'm sure he loves me using his account! Or is he using mine? If I add a credit card it goes to him? Is this a scam?

• 
  Mari Ricks (@EveMenace) reported 49 minutes ago

  @ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.

• 
  siba (@nl_siba) reported 50 minutes ago

  @akinyi__wendy @b1ackd0t Honestly, you haven't invented **** your so called invention is already in the market @ring

• 
  GOPmom (@lisadolgos) reported 53 minutes ago

  @ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.

• 
  JeroenS (@JeroenPJS) reported 53 minutes ago

  @ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?