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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (24%)
- App Crashing (14%)
- Errors (14%)
- Website Down (10%)
- Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lancaster
|
Device Failure | 11 hours ago |
|
Ronkonkoma
|
Device Failure | 2 days ago |
 Shawinigan
|
Sign in | 4 days ago |
|
Charlotte
|
Online Features | 7 days ago |
|
Chicago
|
Online Features | 9 days ago |
 Münchberg
|
Errors | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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BHD (@h_duk) reported@DerekLinfitt @ring Judging by your replies to me and Ring I am starting to understand why they didn't rush to sort you out. Calling out bad customer service publicly is the right thing to do, but you seem to be one of those 'whatever someone suggests you find a reason to not do it' kinda folk.
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Nerdizzle (@Nerdi33le) reported@ring @Its_Miss_KLT Good luck should you need to return something. The experience is awful. @ring has terrible processes and customer service.
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Scrutiny Steve 💚💙😷💜 (@ScrutinySteve) reported@ring Erm... 🤔 Someone reach out to me to make sure that I'm doing ok when I've been feeling down
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Jenny (@jpkADK) reported@chanwork @ring Hi all, I have been having this exact issue with my Ring stick ups ever since I updated the app. It happens on both stick ups, my front doorbell still works. Hope this helps? Did you all figure out what was going on?
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BHD (@h_duk) reported@DerekLinfitt @ring I had a positive experience. I asked you how you had contacted them. I was trying to be helpful. I took time to see if there was anything I, a stranger to you, could do to try and help. As you started your reply with an OMG. I couldn't be less interested now.
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Joseph E.Cronin (@DeCroJo) reported@ring If you think about it, I had the camera since June 2021. It worked until February, when it began to go offline after I would reset it. what I know would happen when I deal with the supports service is it will work until I go home the next day. Then it will go offline.
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αℓαиα (@iLLsarcasm) reported@ring Hello. We were set up with a new wifi yesterday. Under Device Health, my Ring does not show reconnect wifi nor change wifi network. It’s a first generation Ring. I need to put the new wifi on here. Help please.
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Damin Jim. I'm a doctor, not a HIPPA. (@badtakesbad) reportedIt's interesting that the @ring app insists that my doorbell is offline yet I get motion alerts. And only motion alerts.
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Pat Barba 1941 (@MyWanderingEyes) reported.@alexa99 .@Amazon .@ring obviously the Alexa & Ring apps don't talk well with #Android phones & #Google Play Store... **** all of you....
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kylan foster (@mzmbbiz5024) reported@celenie @ring The Dream Charity Team invites you to join us. Using 3 minutes a day, earn more than 100 US dollars a day and more than 3,000 US dollars a month, let us become friends, make money together, and use profits to help those we want to help. My contact telegram: +pootskaya0
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Joseph E.Cronin (@DeCroJo) reported@ring I would have to drive 100 miles to my beach-home and then go through all of the trouble shooting so they will agree that it is defective. I am positive it is defective. Why would it suddenly stop working? Not fair and poor customer support.
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Channing Work (@chanwork) reported@jpkADK @ring I will circle back as soon as I see what the fix is. Im an apple tech. So I feel like it’s in the app not a system or one person problem.
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Hannah Brain (@MrsOrnsack) reported@ring I just did and I got through to someone but it was a very bad line (couldn’t understand what they were saying as lots of chatter in the background!) and then they hung up!
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Joseph E.Cronin (@DeCroJo) reported@ring I purchased a ring camera on Amazon on June 29, 2021. It worked until recently but now has to be reset everyday and then will only work for a hour or so then goes offline. I spoke with the customer support and they have to approve it's bad.
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SimpliSafe (@SimpliSafe) reported@Cooksensei @ring Our plans continue to be significantly lower-priced than our competitors. Our price increase is 70% lower than their recent price increases. But understand that any billing changes can be difficult. Can you give us a call at 800-548-9508 in case we're able to find a way to help?
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Mark (@_One8Seven1_) reported@ring why is my camera offline at least 3-4 times a day? I shouldn’t have to reset it for it to work. It’s ridiculous. My internet is good enough for everything else I use it for so has to be the camera.
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Cecelia Borchick (@ladyredbingo) reportedMy lovely brother-in-law bought us a @ring but @verizon internet is totally **** and the ring won't work. Yet verizon claims they provide the best internet. . . NOT!!!!!!
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Hannah Deakin (@DeaksDeaks) reportedPoor delivery from @YodelOnline for my @ASOS parcel today. Looked at the @ring doorbell, knocked once on the door (lightly) and left the parcel on my doorstep before walking off. Parcel is open and soaked and the best bit...I was in! I just didn't know as he dropped and ran!
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Pat Barba 1941 (@MyWanderingEyes) reported.@ring .@alexa99 .@amazon OK the crap #Ring mobile app is down AGAIN, AGAIN, AGAIN. what a piece of garbage & the next time #Amazon sends me a potential Ring customer with a Q, I will tell them what I really think..Gonna uninstall & install again..
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droonster (@DerekLinfitt) reported@ring I already went through the DM process with Ring. This is what I mean by horrible customer care. You’ve already told me to take hike and not back your product. It failed before warranty was up and because I reported it a few weeks afterwards it was your opportunity not to help.
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Pat Barba 1941 (@MyWanderingEyes) reportedeveryone effected by this damn .@ring outage should start a class action lawsuit against .@ring and .@amazon
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droonster (@DerekLinfitt) reported@ring All the information is in previous DMs. I went through the online helper then an operator then DMing your Twitter account. Why would I do it a fourth time and getting treated the same way? Again, proof of poor customer care. Going through the scripted motions wasting my time.
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droonster (@DerekLinfitt) reported@h_duk @ring I treated them right through three different processes. After they said too bad even though the monitoring proved it was within warranty I let people know. How is that not treating them right? Calling out bad customer service isn’t wrong.
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Lisa Jayne Golding (@LJGolding89) reportedGutted, got a @ring doorbell for Christmas finally got it fitted in the new house but it's not what I thought! It won't connect to WiFi after 3days, doesn't show you the camera just sits offline, then you need to disconnect it and re-add to the device. Hardwork!
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Nerdizzle (@Nerdi33le) reported@ring Friendly relatable content here to suck u in. Don’t be fooled they are corporate & don’t care about their customers. Worst possible returns experience & still waiting on a returns label. They’re part of @amazon. How can it be so convoluted when returns to Amazon are simple?
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droonster (@DerekLinfitt) reported@ring Tried to recharge the battery, it is kaput. Ring made my particular model in a way the consumer can’t replace the battery on their own which is what I need to do seeing as Ring has refused to help me in any way. Pure abandonment on a product 12 months old. Horrible customer care.
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droonster (@DerekLinfitt) reported@h_duk @ring Omg. I called them out AFTER 3 different attempts being completely cooperative. Ring has all the messages from my third attempt at trying to get answers. They can post them to show how cooperative I was up until they said too bad.
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droonster (@DerekLinfitt) reported@ring Just send me a replacement unit. It failed inside of warranty as evidenced by the monitoring subscription I was paying for. I invested over $300 on the unit/brackets/monitoring for only 12 months of use and no help from Ring.
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Mark Shanks ◎ (@MaShanks) reported@_One8Seven1_ @ring This is the same **** I am going through. I'm about to rip all the @Ring camera's off the walls. The only thing these apps and camera's are good for are wasting time watching the screen say "Loading.. 🔄"
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Pat Barba 1941 (@MyWanderingEyes) reportedobviously the .@alexa and .@ring apps do not like #Android phones or @Google play store **** All OF YOU