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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 62% Device Failure (62%)
  • 15% Online Features (15%)
  • 8% Sign in (8%)
  • 8% App Crashing (8%)
  • 8% Errors (8%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Port Orchard Online Features 15 days ago
Morecambe Device Failure 1 month ago
Greeley Errors 2 months ago
London Device Failure 2 months ago
Manchester Device Failure 2 months ago
Romeoville Device Failure 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • Its34Again
    Scotty J (@Its34Again) reported

    Day FORTY of .@Ring STILL not fixing the iOS widgets. Even though there’s been THREE app updates in that time. They REALLY don’t care about us customers do they. If you’re not going to fix this issue can you let us know please. You’re just laughing at us now.

  • Leeroy64Cordrey
    Lee Cordrey (@Leeroy64Cordrey) reported

    @ring you devices are terrible, how can something that has worked for so long be so difficult to reconnect. All of my stuff works and these devices will not connect and when they do they randomly disconnect. The reconnection method is a joke

  • Alan_nerd1
    ALAN MASON 👨‍💻 (@Alan_nerd1) reported

    @kirstmichellle @ring Send me a DM for help

  • MamaWaller85
    Laura Waller (@MamaWaller85) reported

    @ring is there a current issue as my device has been offline all day and no problem with WiFi

  • rnahmias
    Ran Nahmias (@rnahmias) reported

    @FedEx One out of every three deliveries lately seems to end with: “Customer not available.” The problem? @Ring cameras exist. If your driver doesn’t want to make the stop, that’s one thing. But claiming I wasn’t home when the cameras show nobody ever arrived is something else entirely. @FedExHelp

  • jeremyabreu
    Jeremy Abreu (@jeremyabreu) reported

    @ring is your app down? Won’t open for me or update

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?

  • bwethbrad
    Brad Wethington (@bwethbrad) reported

    @ring You failed me. Five cameras, Premium Legacy with Alarm Professional Monitoring. When I needed you most, I have no video. I've got years of cat videos and random cars going up and down my street, and yet the one time I NEED these videos they're not there!!!

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @ScooterMcNeice 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • yaamacy
    yama 🍀💚🐯🌱🇭🇰💙🔆🤟🏻 (@yaamacy) reported

    @ring the video description worked fine during the trial period, but it doesn’t work after I subscribed the Ring Pro plan. I had already done what your online chat suggested but it’s still not working, it’s too frustrating, please advise, thanks.

  • Sensei_Wolfe
    wolf hound (@Sensei_Wolfe) reported

    Car got broken into last night and ofc my @ring security camera somehow magically didn't pick anything up between 8pm and 7am, not a single notification or anything. Most useless and expensive security device ever created. Do not buy. If you have it, get rid of it.

  • sonykay
    sonykay (@sonykay) reported

    @ring customer service is probably the worst I’ve ever encountered. When he couldn’t solve my issue, he put me on hold without telling me and has yet to return…20 minutes later, I’m still waiting

  • LouisFerreira
    Louis (@LouisFerreira) reported

    @therealDeFlock @ring @HomeDepot wtf is that…

  • richgjaci
    Misses microwaving fish in the office (@richgjaci) reported

    @HDCares @HomeDepot Sunnyvale CA Kifer Rd store couldn't help with @ring cameras. It was self service but I couldn't get to any of the product as it was in a cage . I even showed the staff members the product and its location in the app and still couldn't get any assistance.

  • KristyM03508044
    Kristy Moore (@KristyM03508044) reported

    @ring is there a way to speak to a human? I need help!

  • TheAngryCaptain
    Ian Fritzsche (@TheAngryCaptain) reported

    Hey @ring, if you don’t stop asking me if I “want to join Search Party” soon, you’re going to have to form a Search Party to locate my cameras in the trash.

  • oab
    Obleo A. Beck (@oab) reported

    @ring omg 😡 could you please stop 🛑 sending nonsensical messages in the ring app that have nothing to do with home security! WTF! 🤬 This A.I. nonsense is annoying snd off topic!

  • DickBuffett
    Bubbba Buffett (@DickBuffett) reported

    Pointing your security camera onto your neighbors property is illegal. @ring cameras are often just as bad as flock.

  • EveMenace
    Mari Ricks (@EveMenace) reported

    @ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

  • classicdawn
    👀 🇺🇸 Casual Observer (@classicdawn) reported

    @ring And you're another example of why AI canNOT replace us. The support bot ends the convo without any resolution! Your customer service is the WORST!

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    I brought the new @Ring 2K battery camera to replace my old 3. The viewing angle is awful. With the camera next to the door, you can’t see the door. Motion detection seems just as bad and the image quality is marginally better. Improved night vision though. #Ring

  • julierawlings
    julie (@julierawlings) reported

    @ring my wifi is fine all other devices and the tv work fine… why does your door bell and chime device suddenly have a problem? Only your device i rang my provider it is actually a you problem which is now a me problem

  • Williamsfam7
    Williams fam🐊 (@Williamsfam7) reported

    @ring Customer service is terrible!

  • ZeroFucksOG
    zerofucks (@ZeroFucksOG) reported

    @therealDeFlock @ring @HomeDepot what in ******** is this bullshit?!

  • awakenotwoke71
    Awake Not Woke (@awakenotwoke71) reported

    @ring what is going on with your app? Active subscription till next year but not showing on the app. Done all troubleshooting with the AI on your website n still not working.

  • TotalRecall9
    Jeremiah (@TotalRecall9) reported

    @amazon @ring I'd say it's staged because.. 1) It's not hot as hell. 2) He's not rushing around on an overburdened route. 3) He has time enough to fix the flag but not a couple of seconds to walk on the sidewalk? Amazon posts this, but they treat their delivery drivers like expendable crap!

  • ApeManitoba
    jack (@ApeManitoba) reported

    @ring non-functioning customer service. I’ve spent two hours two different days on the phone trying to get a clear answer on transferring an account. Information that’s contradictory and hard to understand literally. A good company bad customer service

  • BradRice14
    Brad Rice (@BradRice14) reported

    Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

  • Be_BereanTX
    Timothy Royer (@Be_BereanTX) reported

    @therealDeFlock @ring @HomeDepot Well, if it had an automated pepper ball gun or hi flow pepper spray with it, I could see it, but the Thugs could have that thing torn down and carried away before any live security guard could get there.