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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (19%)
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App Crashing (15%)
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Website Down (15%)
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Errors (15%)
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Sign in (11%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Online Features | |
 Lewes |
Device Failure | |
| Jersey City |
Website Down | |
 Northampton |
App Crashing | |
| Houston |
Sign in | |
| Gulf Breeze |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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𝕸𝖔𝖘𝖊𝖘 Żά𝐢ᵗｕｎᵃ𝐘
(@Moses_z) reported
@ring Ring Live Feed freezing and crashing the app, Android Latest version, problem occurred 3 months + and still. All troubleshooting, nothing worked. Problem is famous on all Android mobile phones. Please read the user reviews on Playstore and DO SOMETHING
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Douglas
(@Mordecai389) reported
@ring Hi ring I have a 1st gen stick up cam and it's kinda outdated i was wondering if maybe I can get something more updated I'm on social security and don't have a lot of money on top of bills I do like the ring cameras can you please help me out.
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April Woodall
(@AprilElayne) reported
@ring I have the premium plus protection plan and all I see is a 30 sec blank recording, and no sound. I do have a Samusung Smart Fridge that displays my camera views. When will you fix this? Missed an important message yesterday. Not happy.
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Scott Byerly
(@pacotechguy) reported
from
Lawrence, Indiana
@Ring help! Spent 2hrs on phone w your support. They offered a discount to buy a new one. Our previous homeowners deleted the account before deleting the #ring . What can be done to rectify this? It shouldn’t be this hard!!
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Ravi Singh
(@rgsingh) reported
@Ring Placed an order for Ring 3 Doorbell camera on 07/17/21 and it is still not shipped. Would have got it in two days or same day by Ordering on web or getting from local store. Help Please!!!! # 001-3092122 Sent for Fulfillment
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Mike
(@miciphone) reported
@LouiseB09141005 @ring To bad there is no standalone siren (connected to WiFi) for doorbell owners.
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April Woodall
(@AprilElayne) reported
@ring No need to DM. I know what the problem is. Now others will, too. Will will the Samsung users be able to use this feature?
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
-
𝕸𝖔𝖘𝖊𝖘 Żά𝐢ᵗｕｎᵃ𝐘
(@Moses_z) reported
@ring Ring Live Feed freezing and crashing the app, Android Latest version, problem occurred 3 months + and still. All troubleshooting, nothing worked. Problem is famous on all Android mobile phones. Please read the user reviews on Playstore and DO SOMETHING
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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CryptoMan
(@XRPenthusiast1) reported
@ring it's crazy how many times this doesn't connect when i need it and it misses video recordings. Going to cancel it and toss in trash where it belongs
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Dave Barr
(@HurdleTheDead44) reported
@ring customer service is a complete joke. They stand behind their product and give you the runaround when you ask for help. If you need a security device don’t buy this one.
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cheryl
(@cheryldenise01) reported
@ring I’ve done this, the only resolution I’ve been given is a discount to buy a new doorbell! The resolution I want is a replacement as it’s clearly faulty down to no fault of my own
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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cheryl
(@cheryldenise01) reported
@ring My issue is it’s 2.5 yrs old, it’s had this issue for over 6 months. Something relatively new & designed as a doorbell should not break. I will not, even with a discount spend more money on something that breaks within 2 years. This is poor customer service & poor equipment
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Christopher
(@Chr1sAvocado) reported
The @ring app is so bad. If you ever actually need it to load on Android, it doesn't. It's so unreliable it would make a $400+ investment on hardware worth throwing out if @SimpliSafe would be a meeting responsive, reliable experience.
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Cee Eee
(@CeeEee3D) reported
@ring my first gen keypad keeps dying even though it is connected to the outlet. Please help?
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Miz Mocha
(@MochaMiz) reported
@ring Doorbell stopped charging after 2 years. Nothing wrong with the battery, wiring, or wifi. Supports says buy a new one. Seems like a base plate issue. Will trash before buying another one.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
-
Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
-
Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Justin W Hall
(@justinwhall) reported
@WieEinFuchs We got a @ring doorbell camera largely so we can ignore solicitors. That being said, I have no problem saying nah man, not interested and closing the door.
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April Woodall
(@AprilElayne) reported
@ring Samsung users won’t turn it on & miss things until you’ve fixed it if you inform us. I almost missed this info, I scrolled 3/4 down your pg before it appeared. Disappointed in you, Ring. When will it be fixed?
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Rays of Magic
(@whitehousemagic) reported
@Vnxe90 @ring I didn't touch a thing and it happened. 2 locations on different wifi. So it is a Ring issue. Probably an update that they pushed out. Scary that they can cause big issues like that.
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Kaye Norman
(@KayeNorman9) reported
@ring why does my chime pro go offline EVERY night 3-4am ish?? Not only does it defeat the object of having cameras for security but the flashing light is seriously annoying. 😡
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Marcu
(@LeMarcus33) reported
@ring hi team, my parents are boomers and they purchased one of your doorbell, except it says that the previous owner still has the device on its account. But they got it brand new. Can you help?
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Paula Haver
(@haver_paula) reported
@ring Why is our ring cam saying offline on the app but is connected to WiFi? Seems to be problem with live view as it captured movement when I went to reconnect it. First noticed this at 4am today.