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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (23%)
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App Crashing (18%)
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Errors (12%)
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Website Down (11%)
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Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
 Grimsby |
Device Failure | |
| New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Vidovich
(@PVidz) reported
@MJK_XXI @ring Slide into the DMs Mike! For some free ****!!!
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K
(@Special_K_17) reported
@ring my Christmas tones aren’t working. Help! I’ve reset it and changed it to different tones and come back but nothing.
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Ally
(@Allaycat23) reported
@ring I’m getting mad I ordered my ring on 11/29 and it hasn’t shipped wtf! This isn’t cheap and your customer service is no help… is there anyone who does their job?
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Tor
(@EmporiumofTor) reported
@ring Somewhat disappointed with my ring floodlight pro. Keeps going offline. Internet is fine. Probably wasted my money?
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robert smith
(@dancastree6346) reported
@ring you clearly can't read english ? my device is NOT the problem ! the problem is ring servers !now dm off and fix the servers !
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Lauren
(@LaurenGoBlu2) reported
@ring The Ring doorbell actually did help save a man this morning. My doorbell went off cuz someone was lurking, turned put to be an elderly gentleman with dementia and couldn't find his home. I called the @NSBPolice and they were able to locate him and get him home safely.
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Hammy Havoc
(@hammyhavoc) reported
@DarkBlueMonkey @ring I get the same problem. Doesn't seem to matter what OS the device is used, same issues on Android, Windows and iOS. For the price paid, it should be bulletproof. Used to work great a couple years back, but ongoing updates and bloat seem to have made it horribly flaky.
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Tuinjie
(@Tuinjie1) reported
@ring need help, Ring Video Doorbell 2 stopped working now have solid white light, tried all recommendations, incl 15sec setup reset, battery fully charged and wired but nothing fixes problem
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DoctorGameRepair
(@GamingWithNep) reported
@ring day 3 (4?) of issues. Your alarm system is reporting offline now. It keeps bouncing from Wi-Fi to cellular to offline then back on. Has done this 3 or 4 times since last night.
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Chance Austin #resist
(@ChanceAustin10) reported
@ring I sent you a DM. You clowns sent me a ANOTHER useless link to the f*cking guidelines instead of actually looking into the problem. So I'll make it simple: YOUR APP BLOCKS MY POSTS ASKING MY NEIGHBORS TO BRING ME MY MAIL THAT THEY RECEIVED BY MISTAKE. Is *THAT* clear enough?
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@Real-San Diegan
(@TheDiegan) reported
@ring Order since November 2021 but Ring has not been able to ship my order. What caused the backlog? Any advice how to navigate to this problem?
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Tara Blackman
(@tarablackman22) reported
@ring Worst ever. had to upgrade to a new phone. downloaded the ring app, tried to log in, it said “sent code to old device.” I called, spoke to a rep who said the same. I no longer have my old device! How do you not have a process of simply sending code via text message? #goodbyering
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Jeremy Aka Bigfoot
(@MagicalBombFB) reported
@ring Tis' the season for Ring to get there stuff together and make sure things work right for a whole month without drop outs or issues.. I think you should refund people when we can't use out products cause of your always down with network issues..
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Mike Harradence
(@Mikeyh68) reported
@ring my ring cam has suddenly stopped working - will not connect to wifi which is working fine - is ring down
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Susan Shortino
(@Mamashorts0928) reported
@ring …worst customer service experience ever!
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Charles McCloud
(@GXPSS) reported
@ring Next time there's an outage, first notice should be to your customer service & social media teams so they quit wasting customers' time and causing undue worry by telling everyone to DM for help. You knew that could not help but yet that was the response for hours.
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Neilby70
(@Gooner_70ns) reported
@ring hi Is there another outage issue A few days ago the apps and live video stopped functioning Looks like it's happened again?
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Shannon Shields
(@ShannonBowley21) reported
@ring What horrible customer service. Our Chime pro went bad a new one was sent and that too is not working - diagnosed by Ring tech support. Now they are telling us they can't replace it for 5 to 8 weeks. GREAT JOB RING!
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Dark Blue Monkey+
(@DarkBlueMonkey) reported
@ring So don't worry about trying to solve my issue. Please just add a +1 to the number of people whose doorbells take five to ten attempts to connect, if at all, especially just after a notification, like you have to wait for it to go back to sleep before trying to connect back.
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Hammy Havoc
(@hammyhavoc) reported
@DarkBlueMonkey It's okay, I've had the doorbell notification for couriers hours after they've been and gone. Not sure why @ring needs routing via AWS when it could go via the LAN whenever possible. Reliability is extremely poor these days. Mulling over switching to a LAN-based solution.
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Jeff Scattergood
(@jeffscattergood) reported
@ring it is now the 13th of December and your Christmas themed door chimes are still not working. What gives?
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andy16
(@andy1626559430) reported
@ring @ring is the system down again ? We are in London and the ring door bell gone down again ?
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robert smith
(@dancastree6346) reported
@ring you still cant read english ! there is a problem with your servers or the video would be working so shut up about dm ( you are like a stuck record dm,dm,dm, ) and dm your techincal team instead !
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Kira Martin
(@kirajane_1988) reported
@Special_K_17 @ring Good luck, I’ve been trying to get this issue fixed since the beginning of December. Nearly 2 weeks and still not sorted.
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VinnieRAF
(@VinnieRAF21) reported
@ring My Ring Devices keep going offline your end.
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¹³¹
(@silkcheol) reported
. @ring you have the worst customer service do better
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Jerome Mouse
(@Vandalyzm) reported
@ring please explain to me how because of a mistake in troubleshooting I just experienced that my doorbell is now broken. But because its not under warranty any longer...I have to pay for a new one? And all I was offered for the mistake was a 35% off code?
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Pedro Palayok
(@areacode778) reported
from
Edmonton, Alberta
@ring please fix the text verification on your app. Im not able to receive verification
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Pedro Palayok
(@areacode778) reported
@ring im on the phone for an hour now but they cannot seems to see the root cause of this issue. my phone number matches and I am trying to change to authenticator ap but no luck
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YBME2
(@ybme2) reported
@ring hello. My ring is online but I have zero motion alerts or history. Is app down?