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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (29%)
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Online Features (21%)
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App Crashing (16%)
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Website Down (13%)
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Errors (13%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Website Down | |
 Chicago |
Device Failure | |
| Nottingham |
Website Down | |
| Slough |
App Crashing | |
| City of London |
Errors | |
| Port Orange |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Hurley
(@Hudsonvalleykid) reported
@ring Can I get help installing this to a new laptop? I download the app and it doesn't let me sign in.
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Tom Rademacher
(@Tom_Rademacher) reported
@ring 2/2 Box says choice of additional faceplate. I write, you say I will get digital coupon on setup. Nope. Then I write and it will be in welcome email. Nope. Then ‘send picture of box’, then call service. Service says it’s Amazon’s problem. NO IT IS NOT. What is going on?
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Jonique
(@cjallen320) reported
My ring chime won’t connect to wifi and no troubleshooting is helping @ring help please. Thanks.
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Lonnie Ward
(@LonnieWard) reported
@ring @CastilloAdam24 Service is down, could not of started at a worse moment, nothing like being on the roof in the rain trying to mount the cameras only to have the service fail.
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Jo 😷
(@ne2swJo) reported
@akjakalope @Rizabellepow @ring Good to hear. Followed your story because the same thing happened to us, and we were at home! Cops called. He was ordered to stop chopping down our trees. Lawyer told us it would cost more to fight it than we would get and the trees would still be gone. He moved. Good luck 👍🏼
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Eric Joseph
(@emjoseph71) reported
@USPS @USPSHelp fingers crossed nothing in my packages are broken. I was able to see on my @ring camera that your employee walked up, dropped them and just let them fall where ever.
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Andi Hoyt
(@AndiHoyt) reported
@ring we have called customer service 4 times in the past 3 weeks about a missing order with no resolution. We have not even gotten a promised email and keep getting the same script. This is terrible customer service and frankly ridiculous.
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Larry Meadows
(@Larry_Meadows) reported
@ring still having problems with the Android app cannot view live on my ring doorbell. Tested with the windows app works fine. This has been an issue for a while now waiting to see if ring is going to fix this. I have a OnePlus 7 pro Android 10
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Danny Merced
(@DannyMerced) reported
@CastilloAdam24 @ring I sent them two screenshots showing the error and the health of my ring camera stating that I have trouble accessing live view and they replied sorry you cannot access your videos I don’t think whoever is replying he’s reading the messages
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RJ Link (he, him)
(@rjlink927) reported
@ring Ring... how flexible are the lights? What if one light needs to be pointing to the side and the other pointed down to ensure I'm not blinding my adjacent neighbors by pointing the lights to a specific path. They don't look as shielded as the olds ones.
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darcha92
(@Darlene32301889) reported
@ring i keep getting a streaming error when i click live view . is the system down ? or what going on ?
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Amit Rattu
(@amitrattu) reported
@ring hi my chime Pro has been working fine. I have just changed my router and updated ring door bell 3. Now the chime Pro keeps flashing blue... Help!
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Moss
(@MossAbhram) reported
@ring offered me £2.08p compansation for my doorbell which all of a sudden stopped working. Thats a real violation and absolute terrible customer service by a manager of the name Joseph.
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Tim Medin
(@TimMedin) reported
The new @ring 2FA process is terrible! You have to call support to do it. - call - wait 5m - give email - receive email code (not usable in app) - verbal code confirmation - support needs *device serial number* - find screwdriver, get S/N - support provides code for app 🤬🤯🤡
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Adam Castillo
(@CastilloAdam24) reported
@ring I’m getting a streaming error on both of my cameras. WiFi is fine. Any idea what is going on? It’s been happening for about an hour.
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John Huckle
(@JohnHuckle8) reported
@ring After all the trouble I am having with Ring and as of yet not sorted by Ring, will upgrading to Ring 4 from my Ring 3 make any difference?
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J Crawford
(@thepplsllc) reported
@ring These studio created ring moments are precious- too bad they don’t work in real world. I’ve to CXL
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Jer
(@sirjray) reported
I'm contacting @ring customer service tomorrow, I'm so sick of this ****
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Maureen Griffith
(@mxgriffi) reported
@akjakalope @ring Soooooo thankful for my amazing neighbors. I had volunteer pumpkin that grew on my stone wall by the road. One neighbor said they were taking bets when it would get smashed. I told them in a disturbingly quiet voice that I’d hunt down anyone who did. No harm was done to it.
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®️h0️⃣nd🅰️
(@Rhondasam) reported
Follow up to the careless poor customer service at RING. So they shipped 2nd replacement about 4 days ago (said it’s 2 days) sent me a fed ex tracking that doesn’t exist! @ring @JamieSiminoff where is it?
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John Huckle
(@JohnHuckle8) reported
@ring can anyone explain to me why you will not help me with my Ring Doorbell app, and why I am not getting any sort of response from anyone? And why this is now in its 6th month of being unsolved? Please help....
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TJB
(@TJB_NYC) reported
from
Manhattan, New York
@RittaKelly @ring Damn, that sucks my bad :/
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John Huckle
(@JohnHuckle8) reported
Why does Ring, as owned by Amazon, NOT talk their customers when there is an on going problem, @ring Ring have not bothered even to get back to me with the persistent No Notification problem with their app...come on Ring help your customers it's really bad of you to not to...
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Hannah Jones
(@Hannah_Jones201) reported
@ring is your system down again ? My ring has been offline for 4 hours and now has come off my account and I can’t reinstate it back
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J Crawford
(@thepplsllc) reported
@ring Quick, setup another fake ring promo video to distract from our piss poor reliability
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Kyle Heath
(@kylesheath) reported
@ring I have a delivery for my ring doorbell out with the courier and you have the wrong address. They keep trying to deliver to the other side of the UK. Can you help me get this sorted as someone is going to get my doorbell!
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GJM
(@zombie_apoc1) reported
@ring Brilliant. Not sure why some claim your camera system is poor quality. I have two of your products, which are superb. Would buy one of your upgraded doorbells but don’t have the spare cash 💰 due to pandemic. Will once things improve though.Complete confidence in your products.
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Mad Eye Beauty
(@rklonnquist) reported
@ring I’ve been on hold for an hour and forty five mins 😭 I’ve reached out via FB and was told the only way to get my issue fixed is by calling. Is there any other way? Coming up on a two hour wait.
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Chantal Armstrong
(@ChantalArmstr13) reported
@ring poor customer service today trying to cancel an order that hasn’t even left the ware house.
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Ritta Kelly is Thriving ✨
(@RittaKelly) reported
@TJB_NYC @ring Totally would but it wouldn’t help since packages are delivered downstairs near the entrance and not to my door