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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (27%)
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Online Features (22%)
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App Crashing (18%)
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Errors (13%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
 Grimsby |
Device Failure | |
| New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Jenkinson
(@tom__jenkinson) reported
@ring So frustrated with your chimes, had the standard chime and it stopped ringing when the doorbell is pressed, purchased the chime Pro and still having the same issue! Missed a few visitor's this week, really disappointing! Any help?
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vampirepirates
(@Vampirepirates) reported
@ring That would be great if the thing didn't go offline all the time and then you can't get any help from you guys!
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JJ
(@jjflys) reported
My @ring Floodlight Camera Pro that is less than six months old went dead on 3/8, and after two contacts with your customer service I still do not know when the replacement will come. Terrible service so far
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Wes
(@1wesbell) reported
@ring Hello, the doorbell button is no longer working on my device. Can you help?
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Judders
(@JuddLane) reported
@ring This is very poor @ring there’s only an automated response, with no explanation as to why my order was as taken, even though there was no stock available. #customerexperience 😞
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Lia
(@Liaxox) reported
@ring Can't log into my dashboard as your verification Codes are taking too long! FIX IT!
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Sally Raymond
(@svraymond13) reported
@ring I really wanted to update my video doorbell and bought the Ring 4, but back it goes as the vertical field of vision won’t capture packages near my front door. Guess I’m keeping the Ring 1 or switching to a different vendor. Too bad.
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Tugging Turtle
(@TuggingTurtle) reported
@ring Are you not posting footage of people's bedrooms on here? I believe you give that **** out like candy these days?
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Simon Weiss
(@CyanSimon) reported
@ring it's not clear from your help info. Can the security system work on Cellular data alone, if I don't connect a camera? I want to install a system (door/window alarms) to a remote cabin.
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Kevin
(@allac00) reported
Hey @ring i have already called twice about my chime not working when my doorbell is pushed. Havent heard from you at all! Why is this taking so long? I aleeady called for the first time in the beginning of february! Is this customer service?
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Clarissa
(@ClarissaL93) reported
@ring hi please can you help. For weeks now the battery on my doorbell doesn’t change in the app after I’ve charged it so it keeps dying and not telling me it’s at low battery. I’ve tried rebooting via the orange button and the app but it keeps saying ‘something went wrong’
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Kathy Geiss
(@kathygeiss_ff) reported
Cannot believe how bad the @ring customer support is. I have a defective camera and they refuse to replace it with a similar version and will only replace it with the version that costs $90 less. I wish I had purchased @googlenest cameras for my home.
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Shukkz
(@ShukkiieCookiie) reported
@ring can someone please help me reconnect my grandpas devices. They randomly went out and now how connect
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Dennis
(@dennusb) reported
@ring Hi there. I lost the USB cable to charge my Ring Alarm Keypad. Is this something you can help with?
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KngKong
(@kngkng31) reported
@JoeBorelliNYC @NYPDnews @ring Theres gotta be a better freaking plan if they going to close the bridge down every time, there’s a little bit of wind
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Flicks News
(@flicksnews) reported
@Mike44395967 @ring They are doing the same to me. They don’t even want to acknowledge there is an issue it seems.
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Chris Berrow
(@DJChrisBerrow) reported
So @ring have had an issue for a couple of months with their doorbell/chimes not working together… no info online or on their website. If you ask them what the issue is they just say “we’re working on a fix” Might be worth an investigation from one of my techy BBC friends?
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Edwin Martinez
(@RetiredTprNYS) reported
@JoeBorelliNYC @NYPDnews @ring It's much easier to reprimand than to prevent crime from happening. The world is upside-down.
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devin
(@speedingdaydrm) reported
@ring Bought a ring 3 through Amazon. Just put it up today, it’s missing the security screw. Amazon won’t do anything to fix the situation.
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Christopher Tom
(@Teknight101) reported
@ring I called Ring and talked to supervisors and none of them could help me resolve the order issue. They told me to cancel and place a new order. We're about to lose funding for the cameras and Ring couldn't help a nonprofit children's school in dire need. Very disappointed.
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Nick
(@NickNack024) reported
@ring so ring have said it could be my hub that’s the problem that’s why I’m not receiving a signal to the ring bell how about that’s not the problem it’s worked all week now it plays up. And I’ve not got much going though my wifi
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yvette nicole brown
(@YNB) reported
A few years ago there was a # where white folks were honest about how easily they can get away with stuff in life. Stuff = criminal activity that would get other folks long prison sentences or on a very bad day quickly shot & killed by police. I think of that watching @ring.
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NYC Walker
(@astoriarunner) reported
Is @ring customer service the worst? Yes. Especially on chat. I ask for an URL and then sends it to me and then exits the chat. Thanks so much for your care. And then have me buy an entire kit to replace 1 screw. And who knows how much for the shipping. Not ideal at all.
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vampirepirates
(@Vampirepirates) reported
@ring your support is absolute rubbish! My ring is offline and you won't do anything to help me! Not at all impressed!
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ForAutumnAngel
(@ForAutumnAngel) reported
Hey @ring, i bought 2 of your indoor/outdoor battery cams. And my problem is installing on wall inside. Your official video shows just screw on to wall. But YouTuber videos show using the anchors. So can you guys make a updated video explaining do you need anchors inside or not.
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Jay_The_Man
(@Jay50613985) reported
@JoeBorelliNYC @NYPDnews @ring You only care when it affects you. You don’t care if the NYPD maintains standards? If the beards are too long they can’t get a proper seal on a gas mask & a criminal can grab them by it. It is a risk to the officer & anyone they try to help. Try locking the car door.
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Alex
(@Real_Alex_Y) reported
@ring talked my dad into getting a Ring Pro doorbell, it’s not working properly and he raised a ticket on 23rd Feb and has he bounced around your support teams, now he is told he has to wait 2 weeks for the advanced team to look at his fault! Sergio support!
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Dave Zatz
(@davezatz) reported
@ring My Ring devices are just fine! I’m saying Homebridge, and associated plugins, are a hack. You COULD help there with some Apple HomeKit integration… :)
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Michelle
(@Michelle_523) reported
I really wish I could understand how my @ring works. Why do I get full videos of my across the hall neighbors going in and out and down the hall, but if someone approaches my door, the video doesn't start until they're walking away?? It happens every time.
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brenda
(@brendagaylern) reported
@ring I have 7 ring cameras-for whatever reason they stopped connecting to wifi-i've followed all instructions, read all faqs, to no avail-HELP