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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (23%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in | |
| Elk Grove Village |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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CJirishlez
(@CJirishlez) reported
Just have to say @ring customer service is the absolute worst. I worked customer care and I absolutely can’t stand the way I’m treated when I’ve had to call in.
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David Alves
(@davidalves1990) reported
@ring And when I ask to speak to a supervisor I'm told: "Sorry there's no supervisors available for 5 hours". How is there not a supervisor available? Especially when your support staff are incapable of providing help. Tired of this and ready to switch to @frontpoint
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Nick
(@the__nickwilson) reported
@ring my doorbell went offline (and I didn’t know for almost a week). When I try the troubleshooting steps it basically just says to move the device closer to my router and try again. Nothing else. Can you help?
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Al/Peggy Cunningham
(@thehousepeople) reported
@ring Help me, do you mean to email Ring.
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🌈Blue Dot in a Sea of Red😷🌊🆘❄️😷🌈
(@solomom1171) reported
@ring whoever put the PIN number on the back of the doorbell that’s attached to the house was a real Einstein. After recently changing my Wifi carrier every other device required simple login to the new Wifi. Not @ring! I have to remove the device to access a pin. What a joke.
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Kelli Michelle
(@KellBell1312) reported
@ring tried setting up our new doorbell Sunday and the set up just gives us a blank screen. Called customer service same day and they said it’s an issue on your end. Any idea when this will be resolved? I’ve been without any doorbell since Sunday afternoon.
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Makesitlookez
(@makesitlookezz) reported
@ring Having issues with multiple cameras all not able to connect to live view... They have been on the frits for the last few weeks now. Internet is over 800Mbps near both cameras so its not an internet issue.
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crj_lll
(@crj_lll) reported
@ring stop trying to get me to move to a web replacement when UR replacement is not working right. I am sure I'm not the only @Apple user that will be leaving if U do not get this right. Since U have been bugging me with this 4 the last several months, U get no 2nd chances.
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David Alves
(@davidalves1990) reported
@ring Your customer service is seriously shocking! You should be embarrassed. Over 5 weeks that I've moved into my new house trying to change ownership of the doorbell with little to no help from you incompetent support staff #getittogether #horridcustomerservice #whatajoke
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Silviu Tanase
(@stanase1) reported
@ring Yeah, tell me about it, order still not shipped and could not get any help by DM....
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Samuel Torres
(@no_tacos) reported
What’s the point of @amazon offering @ring on Cyber Monday if your order is going to get cancelled? Tried to reconcile with @amazon and they couldn’t help.
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Travis
(@boldsytech) reported
I love my smart home products, but my poor kids can’t get with anything. My youngest came in crying and my daughter said she didn’t know what happened. Well - @ring flood light showed she kicked him🤯
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Tarina Fee
(@TarinaFee) reported
@ring have the WORST customer service. Doorbell broken after 2 years and they do nothing about it. Called and they just hung up on me 🤬🤬🤬
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Zaire Makel
(@ZaireMakel) reported
@ring I'm pretty sure my words and the picture explained it perfectly. Your sensors are going offline one by one with no reasonable explanation. Nothing has changed since May, so why now...
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Jason
(@JKinzer80) reported
@ring @ring having trouble with my stick up cams they won’t go live and can’t access the device health page
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Zaire Makel
(@ZaireMakel) reported
@ring and if that's a problem, just wait for the return
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Lou oneill
(@Louoneill19) reported
@ring hi I've just tried to install my ring 2 doorbell but there's no security screws to secure it, please help!
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Barbara McMillion
(@mcmillionz911) reported
@CivilRights jerry Montgomery @CarnivalPLC has my GF SHUNDRISE MCMILLION & friends in CCL gagged. He bought em all houses & cars right down the block from me. He made my brother take down his @ring cuz I called out the fact he doesn't let anyone answer the door& has em sneak in
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Al/Peggy Cunningham
(@thehousepeople) reported
@ring one of the bulbs on my security flood lamp is not working, can the bulb be replaces?
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Cockney rebel
(@Bethnalboi64) reported
@ring Ordered a doorbell for my parents in Spain. According to tracking GLS attempted to deliver yesterday, no attempt was made. Tracking now says package is in parcel shop but we have no address or what we need to collect. Very poor service can you please inform us how to get it
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Patrick Campbell
(@SkreamingStick) reported
@ring My modem hasn’t moved. My password hasn’t changed. Now can’t connect to network. Worked fine for over a year. Did the set-up steps, even full reset. Fully charged battery. Nothing works. A little help?
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Michelle
(@diyemmy) reported
Is @ring down? App isn't connecting and I can't log in on the website either.
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Sean Stoner
(@maslowbeer) reported
from
Malibu Hills, California
@ring hey "We’re not perfect, so if you feel a mistake was made, please reply to this email so our team can take another look." But it's a noreply email wtf #FAIL
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Stephen Hinton
(@stephenehinton) reported
Unfortunate that the @ring team are taking orders, accepting payments and not informing the consumers that the product on back order. You had no problem taking the money, now you are having a problem meeting your promise. But yet and still @BestBuy got the product on the shelves.
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Jay Damage™
(@JayDamage) reported
@ring cameras aren’t working, I thought I was the only one. I’m kind of worried because I’m in a bad neighborhood
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Victory Through Harmony
(@CardiffGooner1) reported
@ring I WOULD BE MOST THANKFUL IF YOU FINALLY FIX THE ISSUE WITH CHRISTMAS CHIME TONES NOT WORKING!! I FIRST REPORTED THIS ON 22ND NOVEMBER, STILL NOT WORKING! GET YOUR ACT TOGETHER!!!
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Kira Martin
(@kirajane_1988) reported
@ring do we have a fix for the holiday tones not working on the chime yet?
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ACOMOW
(@ACOMOW88) reported
@ring I can't log in to website to access my account or ring apps to view my cameras. I originally got a poor signal or wifi error but now I can not even log in to get the error....
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Dr Gazelleh Moradi
(@GazellehMoradi) reported
@JamieSiminoff @ring @AmazonUK DO NoT waste your money on a ring security alarm system. It had a technical issue right from start (confirmed by their tech team).Still, you have to wait for 30days for replacement based on their policy! &
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WASinOV
(@sin_ov) reported
@ring It was given to us as a house warming present from our real estate agent in June. Other priorities delayed my 3 attempts until now. No receipt as it's a gift and no compensation for dealing with old wiring that broke clearly says if there is no refund just trash it.