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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (24%)
- App Crashing (14%)
- Errors (14%)
- Website Down (10%)
- Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lancaster
|
Device Failure | 22 hours ago |
|
Ronkonkoma
|
Device Failure | 2 days ago |
 Shawinigan
|
Sign in | 4 days ago |
|
Charlotte
|
Online Features | 7 days ago |
|
Chicago
|
Online Features | 9 days ago |
 Münchberg
|
Errors | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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BUSINESS REVIEWS / NEWS (@BusinessWarning) reported@ring Hello, there was a Ring order placed under my name and credit card, but it’s not listed on my acct history, perhaps another acct was used, can you help locate which acct I used to place the order?
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported@MikeHorn_Curls @ring Did you try the web login? I want to see if you're getting the same error message as I am. Mine too has skipping on the phone app but no error msg. "Sorry we had trouble loading your event" is on the web login. I am hoping you get that msg too to see if this is widespread
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Mike Horn (@MikeHorn_Curls) reported@ring after latest firmware update to ring spotlight cam wired the videos are skipping. Excellent connection link 157 Mbps to cam. Ever since AWS servers had problems and the app went down twice in the last 2 weeks videos have had issues. Please look into it and fix ASAP.
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Belal (@belishthemozza) reported@jakepaul stop talking all this **** and let’s meet @ring
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Joane Newman (@01010Newman) reported@ring trying to find out the status of an order placed over 30 days ago is a nightmare! Does it typically take over 30 days before you ship an order?
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Jake Putman (@JustJakeP) reported@ring I’ve been on hold twice now for over 30 mins each time, got disconnected both times!!! Trying to set up my security system, can you help please??
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Willie Watson (@williewatson1) reportedTerrible service from @ring @ring_uk . Repeated calls result in no action.
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Mike Horn (@MikeHorn_Curls) reported@facisback @ring It's doing the same exact thing for me. Definitely a server problem. They need to acknowledge there's an issue and fix it ASAP.
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Babs (@lmnop88) reported@ring muliple phone calls, & hour call w/Eric today. No resolution still. He stated he needs me to send the loading errors to him. I just want my system to work. Someone please research before calling client. I've sent screenshots, called...help resolve pls.
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Dave (@twonks) reported@Free__Tech @ring O ****, just setting mine up (ring 3 ) don’t tell me it’s going to be going off every 2 minutes. 😫😤
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Jayesh Mistry (@JayeshBolton) reported from Bolton, England@ring Bought my ring doorbell last month and there is always a delay when someone rings the bell of around 60 seconds poss more. I have tried reinstalling app and even changing my internet provider but still not working. Please help!!
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Kevin Chan (@Zelgie) reported@ring our ring app is not connecting to ring server. It keeps staying at loading mode status. Then it says the ring app has a temporary connection issues. What's going on?
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Natalia Verdoza (@NataliaVerdoza) reported@ring your stupid ******* doorbell will pick up when a squirrel is in the street but not when a car parked in front of my house is broken into???? Huh??????
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Cheveryn (@cheveryn) reported@ring Could you help med with the part number for a replacement power adaptor with EU plug for the base station?
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported(cont'd) There is no mention of this message "Sorry, we had trouble loading your event" anywhere to my knowledge on the net - so it doesn't seem to be a known issue. YET. @ring Again it loads somewhat on the app, and staggers after a few secs. On the web, the vid history quits
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Mike Horn (@MikeHorn_Curls) reportedThe average person probably thinks there's an issue with their internet and that's why their @ring videos are skipping today. It's definitely a @ring server problem.
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twitch.tv/Zagreus (@I_am_Zagreus) reported.@Hermesparcels You know what I love? My @ring doorbell. They allow me to see that your driver came to my door, didn’t knock, or ring, and just threw down my package, snapped it and left. Pay your workers more so maybe they’ll actually do their job.
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Drew Irwin (@AreAyEye) reported@ring why am I getting two notifications for motion instead of just one? Can I go back to just one? I’m having trouble finding that setting
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Alex (@Real_Alex_Y) reported@ring This has to be a software issue!
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rouni (@rouni_sultana) reported@ring have been waiting for a supervisor call back since Sunday after an hour on the phone. Spent another 30 mins chasing on Mon, assured would get call back. Now Wednesday. Poor service like the poor quality of my doorbell
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Andrew Godfrey (@firehawkgodfrey) reported@ring my Rssi is 47 and health report is good, and I have a fast internet, but I haven't been able to connect all day. My ring doorbell is only a week old. Please help!
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Trisha Hoffman (@TrishaHoffmanLA) reportedHi .@ring why is my security camera picking up some motion but not all? Also some figures disappear after recording starts? Please help. Thanks
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Alex (@Real_Alex_Y) reported@ring I am DM’ng and getting the usual “it’s user issue” response. You done an update on the 3rd Dec and I suspect it has caused an issue! I have never had to charge my hardwired doorbell 2 and suddenly my battery is running out in a matter of days. The wiring is fine!
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Tommy (@tcarr85) reported@ring I was getting help for a problem with my devices, your care agents promised to look into the issue and get back to me, I followed up and they said they were still looking into it, that was 9 weeks ago. No one is responding now. Can you help? Or should I give up and move on?
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Mike Horn (@MikeHorn_Curls) reported@facisback @ring Our cameras are recording the events fine, it's the processing server side that is the problem.
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Kent Walls (@kentwalls) reported@ring bought two cameras and two solar panels this year in May. The solar panel already no longer charges my camera 7 months later. I've cleaned it properly, unplugged it, etc. Everything you are supposed to do and no fix. Do these have warranties? Bought on @amazon
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Gary's Here (@Gary_LV) reported@ring placed order on the phone 12/7, never received confirmation, cc charged, no one can tell when order will ship, order has expedited shipping, no one send my order info, missing from acct too, the issue can only be escalated, not resolved, awful service, I need order by 12/14
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Terry Wood (@fredojack17) reported@ring Our alarm says it is offline. We are home and the alarm is going off on the battery backup and we can’t turn it off . How can we turn it off?
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Nic Peters (@croydonic) reported.@ring I'm having a pretty awful customer experience right now, and I'm sick of waiting 4 callbacks & unhelpful responses from a no-reply mail address. Twice now I've been promised a call back and not had one. Can someone please get in touch to to help? #ring #badcustomerservice
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Kimberley Stedman (@Stedders_1) reported@ring Your customer service is disgraceful. Ordered something 2 weeks ago - called 3x for status and being told it is in stock and escalated to “Shipping” who never get in touch. The items are in stock - why won’t you ship them? Last call they hung up without resolving. Bad.