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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 34% Device Failure (34%)
  • 22% Online Features (22%)
  • 18% Errors (18%)
  • 10% App Crashing (10%)
  • 9% Website Down (9%)
  • 7% Sign in (7%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Naaldwijk Device Failure 1 day ago
Dallas Device Failure 2 days ago
New York City Sign in 5 days ago
Paris Errors 9 days ago
Paris Errors 9 days ago
New York City Online Features 10 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • HarryGundecha
    Harish Gundecha (@HarryGundecha) reported

    @ring Unfortunately the customer support agent had no additional information for the delay in processing the order nor did he give me any option to escalate this issue

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I keep calling customer service. For some reason. You people can’t hear me. I can call anyone else and they hear me with no problem. So they just hang up. I keep getting screwed with this company. I told you I would call. Then this

  • CoopersReds
    Coopers Reds #CooperIn (@CoopersReds) reported

    @ring Hi I have recently purchased the new ring doorbell plus and have been try to link it to my @smartthings account so I get notifications on my Samsung smart TV. Every time I link my Ring account to smart things my new doorbell doesn’t appear. Please help

  • JerryNo40834855
    Jerry Norman (@JerryNo40834855) reported

    @ring my Ring doorbell service isn't perfect but when it works it works. But something has happened with a lawn service that damaged my property deliberately and some how shut my cameras down? Does anyone know how please?

  • DVA1D23
    David (@DVA1D23) reported

    @RhysSullivan I want to get rid of our @ring POS products so bad

  • CyanSimon
    Simon Weiss (@CyanSimon) reported

    @ring it's not clear from your help info. Can the security system work on Cellular data alone, if I don't connect a camera? I want to install a system (door/window alarms) to a remote cabin.

  • astoriarunner
    NYC Walker (@astoriarunner) reported

    Is @ring customer service the worst? Yes. Especially on chat. I ask for an URL and then sends it to me and then exits the chat. Thanks so much for your care. And then have me buy an entire kit to replace 1 screw. And who knows how much for the shipping. Not ideal at all.

  • GreenOldParty
    Mr Phil (@GreenOldParty) reported

    @ring @ring after tweeting at you I realized you have a toll free number that offers assistance. - They did a fantastic job assisting me w/ordering the replacement part & a separate issue w/setting up a new device.

  • svraymond13
    Sally Raymond (@svraymond13) reported

    @ring I really wanted to update my video doorbell and bought the Ring 4, but back it goes as the vertical field of vision won’t capture packages near my front door. Guess I’m keeping the Ring 1 or switching to a different vendor. Too bad.

  • sarahhjaneeee
    Sarah Kennett (@sarahhjaneeee) reported

    @ring device keeps saying its offline despite no issues with WiFi on any other devices. Also fully charged. Once reconnected stays on for the rest of the day and then disconnects again. Had the doorbell just over a year and only just started having issues.

  • ForAutumnAngel
    ForAutumnAngel (@ForAutumnAngel) reported

    Hey @ring, i bought 2 of your indoor/outdoor battery cams. And my problem is installing on wall inside. Your official video shows just screw on to wall. But YouTuber videos show using the anchors. So can you guys make a updated video explaining do you need anchors inside or not.

  • brendagaylern
    brenda (@brendagaylern) reported

    @ring I have 7 ring cameras-for whatever reason they stopped connecting to wifi-i've followed all instructions, read all faqs, to no avail-HELP

  • JuddLane
    Judders (@JuddLane) reported

    @Hudson61600379 @ring Have had similar experience. I ordered on 13th February, with no sign of products or delivery date. 3 times told I’ve got to wait for products to arrive back at @ring HQ before they can issue a refund or resend items, as they’re missing in transit. 😔

  • ahackeson
    Andrew Hackeson (@ahackeson) reported

    @ring I ordered a ring sensor in July 2022 and never received it. I have tried several times with your online twitter team and your process of messages, forms and customer service agents is very bad.

  • kempthofficial
    kempth (@kempthofficial) reported

    @EchoThruMe @ring Yeah I’m fine. Could’ve been a lot worse. It was a solid sheet of ice all down my walk path.

  • 80sculturefan
    Tall or Nothing (@80sculturefan) reported

    @ring ring 3 video doorbell will not connect to our Wi-Fi after a provider change The indoor chime connected immediately Please advise as to fixing this issue Broadband speed is 150mbps

  • Fatkid272
    Fat kid 27 (@Fatkid272) reported

    @ring Bull ****

  • WforWhaletheOG
    Juliet (@WforWhaletheOG) reported

    I just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.

  • luckynla
    Luckynla (@luckynla) reported

    @DHSgov : @ring allows ICE to be doxxed and organized notifications to disrupt and potentially harm officers and protesters. Please repost. I have complained via phone, email and text for almost a year and yet they still allow content that is NOT allowed and is illegal on other platforms. I flag content as illegal yet they still allowed posts to remain on the platform. Their fix: we can change your notifications so that YOU don’t see them anymore.

  • CTyank860z
    Sal Clemente ⭐️ (@CTyank860z) reported

    @ring Lil help please?

  • 1wesbell
    Wes (@1wesbell) reported

    @ring Hello, the doorbell button is no longer working on my device. Can you help?

  • Suraj2529
    Suraj khindkar (@Suraj2529) reported

    I am taking loan few month ago in ring app and 4 emi bounce in some crisis and my last company some payment issue so ring agent harass in daily basis and I'm send mail also for settlement but he was saying RBI authori on our company dnt settle ur loan @RBIsays @nsitharaman @ring

  • Grackalack
    Scarlett Grace (@Grackalack) reported

    @YNB @florenceRN78 @ring These nice car mother ******* are the worst. They look down on your for not getting an electric car to save the environment but, as they drive down the roads, (after I can now assume stealing peoples ****) they are also littering all of the trash inside their cars.

  • elteslaengineer
    Jose Troitino (@elteslaengineer) reported

    @ring are you guys down? Having issues? Is there an outage? Please advise.

  • Phil_da_crack
    Phil McCracken (@Phil_da_crack) reported

    Wow @ring that's quite the pricing model. 1 camera costs $60 per year, but 2 cameras is $150?!? That's some first class horse **** right there. 2 ring cams hitting ebay this morning if you want em back

  • public9965
    al417 (@public9965) reported

    @ring I've slogged through the phone menu at 800-656-1918 twice to try to get help with a device setup, and both times, after verifying my identity and saying it will transfer me, the system hangs up on me instead.

  • Its34Again
    Scotty J (@Its34Again) reported

    The latest iOS 26.5 beta has broken the @ring widgets You can still add widgets but half the cams are missing and won’t let you add them to the widget. @ring_uk

  • YolandaWalkling
    Yolanda Walkling (@YolandaWalkling) reported

    @ring Your camera doesn’t monitor anything half the time!!! Someone literally walked down the street and through my yard and it never picked them up!!! And I’m sitting outside watching this RIGHT NOW!!

  • chief1981
    Dave A (@chief1981) reported

    @ring Wow I've never had bad customer experience from you until just now. Person on webchat just sent templates saying they are not able to troubleshoot and to call instead. Ignoring my offers to send screenshot etc

  • jjflys
    JJ (@jjflys) reported

    My @ring Floodlight Camera Pro that is less than six months old went dead on 3/8, and after two contacts with your customer service I still do not know when the replacement will come. Terrible service so far