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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zürich |
Sign in | |
| Zürich |
Online Features | |
 Chicago |
Sign in | |
| Charlotte |
Device Failure | |
 Manchester |
Device Failure | |
| Laurelton |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ross McKillop
(@rsmck) reported
@jasonkneen @ring Presume it’s not as simple as a shadow or reflection? (I have a similar problem with some of my cameras)
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Michael DeMarco
(@msd3marco) reported
@ring Terrible authentication process. Changed devices, can't gain access to physical location. Logged into account and received verification code with rep. Still could not gain access to ring app. Poorly thought out process, over verified, can't use app. Never using Ring!
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Politicalicious Ⓥ
(@politicaIicious) reported
@ring Live View is not functioning properly on your app (located in UK). Can't access snapshots nor motion event recordings from there. Though can access motion event recordings via Event History. Affecting *all four* cameras. Therefore, indicating 'tis not a hardware issue.
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Kerruishpark
(@kerruishpark) reported
@ring Burn the whole house down!
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John Huckle
(@JohnHuckle8) reported
@ring what is it at ring that complicate the rules of Consumer Law, all I need to do is return the replacement that is faulty that replaced a faulty unit, and fir another workable unit to be sent out, and as I had notified Ring within 24 hours if the fault what is the problem
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Politicalicious Ⓥ
(@politicaIicious) reported
@H_Albrow @ring Should therefore be showing on their System Status, surely?! Looking like a widespread issue, for sure. Community Support are on the case, I called them.
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Phil
(@PhilBaxter20) reported
@ring fix password new phone thanks
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Not Your Job
(@notyourjob) reported
@ring Too late, unfortunately. 2 years of consumer complaints about the same thing online, all unresolved, so it’s clearly a design defect. I returned them and replaced with Arlo. Problem solved.
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Phil
(@PhilBaxter20) reported
@ring password fix thanks
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tigerstangs77
(@tigerstangs77) reported
@ring Spending all night theming to setup your ****** devices and them not working
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Michael Ikeda
(@mikeikeda) reported
@ring how can I get escalated help? I’ve been on the phone going around in circles with your phone support for 2 hours now. 🤬🤬🤬
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Pete Merrell
(@pete_merrell) reported
@ring may want to have a look at the Shipping Address section on your order form, ‘House Number and Street Name’ - what if I don’t have a house number? An agent has told me to add a ‘0’ into the address line…this should not be the answer? This is not a difficult fix surely?
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tony styles
(@AntonyOwner) reported
@ring My alarm keypad has been replaced by ring.The old one is due for collection & the carrier advises that it should be clearly addressed.That’s my problem all the Ring e mail says is it will be collected,but there is no indication where it is going.Can you help?
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Tiffany
(@rufus_dogmom) reported
@ring Its a shame ring is in the business of coyotes but any criminal action or men threatening to fight everyone including women at dog park gets taken down but you keep posting about coyotes. I post about mail thieves and threats but i get taken down
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Howard Albrow
(@H_Albrow) reported
@d3cme @ring Same issue here - stopped at midnight so likely a bug related to the clocks going back LOL
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Valhalla_Dad
(@Valhalla_Dad) reported
@emmakholmes @ring Same issue here too
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Dr. not Ms. Robbinlynn
(@Robbinlynn) reported
@ring I have already messaging on Facebook and ultimately they couldn't help me. I STILL have no professional monitoring five days from the time that one of YOUR support people told me to "temporarily" switch to self-monitor and I tried to switch back.
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Geni Venable
(@g_venable) reported
@ring My doorbell battery started draining in a day. Any idea how to fix this? All the settings are the same as they were before when it would last 2+ weeks without needing a charge.
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★彡 Charles Martel 732 彡★
(@charlesmartelfr) reported
@ring Not exited at all since you're taking down your Windows App!!! Very disappointed since it was the fastest way to see the video feed! Time to shop somewhere else for my Doorbell replacement!
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Rafael Espinosa
(@Rafael_101995) reported
@ring I just called the advance team and I spoke to a rep named Aaron whos level of competency is questionable after the way he handled an issue I’ve been having for over 6 months! Apart from the fact that the representative failed to resolve my issue, he also felt the need to
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Dr. not Ms. Robbinlynn
(@Robbinlynn) reported
Leaving @Vivint for @Ring was a poor choice on my part. Lesson learned.
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Politicalicious Ⓥ
(@politicaIicious) reported
@ring Live View (landing screen) is not functioning on your app (located in UK). Can't access snapshots nor motion event recordings from there. Though, can access motion event recordings via Event History. Affecting *all four* cameras. Therefore, indicating a hardware issue.
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Emma Holmes
(@emmakholmes) reported
@d3cme @ring Same issue here
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Matsuda
(@paws_diamond) reported
@ring I have a ring doorbell and encouraged by friends to buy them. However, I have posted 2 crimes to the app that are taken down before they even post. A repeat offender that doesnt pick up dog feces in a soccer field is a crime. On what basis do you deem something a crime?
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Not that Moody
(@TVMoody) reported
@StewdogsMama @ring Been saying that for years. They like to blame either the internet or your phones connection... The problem is that I'm at home, and I can't see my cameras for over 2 min when I get a notification.
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Emma Holmes
(@emmakholmes) reported
@Connorh77398854 @ring Same issue for me
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★彡 Charles Martel 732 彡★
(@charlesmartelfr) reported
@ring It takes MUCH LONGER to login to a website rather than just opening a Windows app directly from the Windows notification when mouvement is detected! The website is NOT practical at all!
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Deborah Register
(@HarobedRetsiger) reported
@ring You Go To My DM'S With You ... And You Handle It... I've Worked On It For A Couple Of Hours . All My Information Is There... And I Made A Phone Call In. If You CARE ... YOU'LL Find A Way To FIX IT!
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Dan Porter
(@danporter) reported
@ring Changed it for 30 seconds, until I realised that quick replies play at FULL volume & no way of turning it down! This seriously seriously needs sorting! Why have we not got a speaker volume level option yet??
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eric daniels
(@daywalkerzrow) reported
from
Athens, Georgia
@ring someone knocked down my front camera yesterday I put it back up it has power but not showing anything. The battery was at 21% so I tried charging it and no charging ring at all