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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (23%)
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Device Failure (23%)
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App Crashing (21%)
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Sign in (18%)
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Website Down (13%)
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Errors (2%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Online Features | |
 Milwaukee |
Online Features | |
| Los Angeles |
Errors | |
| Fincastle |
Device Failure | |
| Phoenix |
Online Features | |
| Manchester |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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jenn m
(@Jmerk314) reported
@KarensWigLine @BestBuy @ring Same!!! Worst customer service ever!
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JK
(@bald_jim) reported
@ring Alarm base station doesn't automatically switch off of cellular..Been an issue for years and you are still saying a fix is coming? What exact date?
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Ivy Everitt
(@ivyeveritt) reported
Also, a @GEICO x @ring bit about how both protect you from damages. Gecko sipping a cold drink in his backyard and hearing a large crash—turns out to be the car so he investigates further by rolling back ring footage from his phone. Idk. There’s something there though. 😎
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Sabarfun ⚧️ 🏳️⚧️
(@sabarfun) reported
Getting ******* fed up with @Amazon surreptitiously listening to ambient conversations and seeing the evidence when I use the app. #primethen #amazonzero I will their app from all of our family devices today. I already took down my @ring cameras and already don't use #alexa.
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Ron Dovey 🦁1️⃣8️⃣7️⃣4️⃣🦁
(@RonDovey) reported
@smartthings @ring I am still having these problems and despite being escalated, no one has replied for 7 days, does support still exist? I first reported this issue in March, still no help.
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Sabarfun ⚧️ 🏳️⚧️
(@sabarfun) reported
Getting ******* fed up with @Amazon surreptitiously listening to conversations and seeing the evidence when I use the app. I will delete their app from all of our devices today. I already took down my @ring cameras and already don't use #alexa. $AMZN #primethen #amazonzero
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justice4all77
(@justice4all77) reported
@beekyd @SchnitzAndGrins @ring I had to remove the camera and re add it. Seems like it’s a bad firmware update that caused it to lock up.
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👑💜𝓠𝓾𝓮𝓮𝓷 𝓒𝓸𝓪𝓽𝓮𝓼💜👑
(@Queen_Coates) reported
@ring We did that and they were no help. We have actually done it TWICE and still no help. Your guidelines are trash. People can’t really help protect their neighbors of what we are trying to alert them of is constantly denied. How can you guys say someone may be a neighbor…
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Dr. Kathryn Woodcock 💉🏁
(@safeandsilent) reported
@beynate @CQualtro Threatening letter does not provide any contact method to check in. The @ring doorbell history shows a press at 08:44 - shower time. The Ring app is not working for me and will not alert me in real time or show me video of missed rings so I am only guessing that’s when. 6/
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Henry Hernandez
(@hhernandez53) reported
@ring worst camera system. It records what I don’t want and doesn’t record what I want it to.
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For Schnitz and Giggles
(@SchnitzAndGrins) reported
@ring hi. One of my outdoor cameras is acting weird. It says it's offline, and I can't click to view it live, but I can see the video it just recorded seconds ago. I reset it and it came back online but now it's offline again. Any ideas?
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nadia
(@nadia_georgia) reported
@ring My doorbell audio was broken so I contacted customer support After following their steps it’s now completely unresponsive and I was told there’s nothing they can do
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Javelin Sam
(@javelinsam) reported
Just found out my @ring doorbell has been offline for 3 days... Why doesn't the app notify me when this happens? I've got no footage stored since the 28th as a result..
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Sam
(@sambelcher62) reported
@ring_uk @ring Hey! How would I go about ordering a replacement power adaptor for a Ring Indoor Camera? Can’t seem to find one on your website. Can you help?
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For Schnitz and Giggles
(@SchnitzAndGrins) reported
@justice4all77 @ring It did seem weird to me that the issue was local to my camera, if the camera wasn't going live, why could I see what was just on it moments ago
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Logan Minnich
(@minnich_logan) reported
@ring is your service out? Can’t set my alarm. Because of your stupid two step system, we can’t even log in to try to fix it! Send the damn verification code through email like everyone else in the world does! Who has access to their previous device? Really??!!
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Robert Rosenfeld
(@robertrosenfeld) reported
Time for some Twitter tech support - I have a @ring doorbell pro that turns off every night at random times. Only way to restart it in the morning is to take of the face plate and hold down the reset button for 45-60 seconds. Any ideas what the problem could be?
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Jason Wiltshire
(@JasonWiltshire) reported
@ring Your app is a joke. Just moved house. App says: ‘you have one unsubscribed device’. & ‘you have a plan with no device attached’. No easy fix, except to unsubscribe, then pay you another $24.99. Last time I buy a device from you. Hope ripping me off for few $ was worth it.
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John Huckle
(@JohnHuckle8) reported
@ring can someone PLEASE get in touch and explain to me why the CS manager does not respond to my emails regarding an 8 month, and counting, Ring App problem that he was sorting out now nothing....appalling service.....
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99,9% Typos
(@TheUltimateCyn_) reported
Then when you don’t pick one they keep sending you push notifications of motions you can’t see until you subscribe? I can’t even reset my password or anything until I agree to a paid subscription. What type of forced **** is this? @ring
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Sam
(@sambelcher62) reported
@ring @ring_uk Hey! How would I go about ordering a replacement power adapter for a Ring Indoor Camera? Can’t seem to find one on your website. Can you help?
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beekydee
(@beekyd) reported
@justice4all77 @SchnitzAndGrins @ring I’m having the same issue for the last 2 days and ring keeps telling me that it’s my internet….and failing to explain why EVERYTHING else is working.
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Abhay Shah
(@_abhayshah) reported
@pierskarsenbarg @chrismunns @ring Personally, I would have burned the whole thing down
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ADrunkDillweed
(@DillBontrager) reported
@ring Surprised the ring unit didn't fail. Since ring sells so many broken devices.
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justice4all77
(@justice4all77) reported
@ring Past two days my floodlight cam is showing it is offline but when motion is tripped it records as normal. Rebooted device and reconnected to network to same issue. Is this a service issue? Please advise, thanks!
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Jen
(@JenMogra) reported
@ring hi I’ve been having issues with my ring doorbell recently. My WiFi works perfectly except with this doorbell. We even have a WiFi extender. Please can I arrange a call with one of your team to help resolve this issue? I’m paying monthly for zero output for the last 4 months
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j.
(@jayarh) reported
@ring I need help with my subscription
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Alan
(@aubamegangg) reported
Really want to publicly complain about @ring ‘s planned obsolescence. What a waste. Anyone have any recs for video doorbells that don’t **** the bed less than a year after working?
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Serena
(@serenaautomates) reported
And all off the sudden my @ring doorbell won’t connect to WiFi anymore. Broken for the second time?
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🆃🅸🅼 🅷 🐓
(@tjh) reported
@ring Go "Holy ****! Live View worked the first time!" and pinch myself to see if I'm dreaming.