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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Ring problems in the last 24 hours
The following chart shows the number of reports that we have received about Ring by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
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Most Reported Problems:
- Online Features
- Sign in
- Device Failure
- App Crashing
- Website Down
Ring Outage Map
The most recent outage reports and issues originated from:
Ring CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Ring Issues ReportsLatest outage, problems and issue reports in social media:
@ring peeps. If you need help and want to actually speak to someone, call their customer service line. They actually work on coming to a resolution. I was disappointed the last few days but my rep turned my frown upside down. lol
@ring Stay away from @ring products. I was told to uninstall my doorbell, let it warmup inside, then reinstall it again for an issue several customers are having an issue with. Does it need a cup of hot coco too? @amazon
@ring my app keeps telling me i have alerts on my cameras when i dont !! Any help?
@ring @leebennett Having the same problem here since the last update. I think there is a glitch on the app from the last update.
@ring There was a problem on Thursday night when Virgin Media was down for hours, we now can't get the doorbell working on wi-fi & we've tried everything.
@ring Why tf don’t y’all camera’s connect to community wifi? What since does that make Wifi is Wifi! I just wasted my money buying this **** and can’t even use it cause y’all late *** technology! 😤🖕🏾
@ring why do I pay for a subscription when the video won’t even open? The app has never sucked this bad 🙄🙄
@ring @Kurt_wagg I have got the same issue with the latest app iOS version. The older version on my ipad does not have this issue.
Got to say @ring have 10/10 customer service, my doorbell broke it was 2 and a bit years old and when they couldn’t troubleshoot the problem they sent a new doorbell which was here within 3 days. I’m impressed.
@ring I’m over the 30 days. My “hardwired” camera didn’t even go down until well after the 30 days. So my question is….Will you as a company off an exchange so that I can actually get what is advertised as a true hardwired device?
@ring updated iOS app yesterday and now not receiving any notifications for doorbell or cameras. When in the app shows notifications even when you have viewed them all. Same on iPad OS version too… not good to release such a buggy update
@ring hey so my ring doorbell is still sending me notifications of motion but the app says it’s offline. Any ideas?
@ring No I am not interested in problem solving. Unfortunate the product frustrated me to abandon it.
@timchap24 @_One8Seven1_ @ring I reported this issue to them yesterday and they aren’t doing anything about it as of yet. Very frustrating that their developers released an app update without fully testing it. 😡🤬
@ring please buy some @SimpliSafe sirens and copy them. Your system is good but sirens are very weak. Had a burglary last night and your sirens were whispering. @Simplisafe alarms are deafening. Seriously fix your sirens.
@Mq2Oco @ring Completely speculating here, but maybe the thief had a device which disables electronics. That makes more sense to me than Ring just happening to crap the bed at the worst possible time.
@ring I do but as others the lag is bad. Before you blame the WiFi, I have Fios 1GB at home, Ring Chime that shows very strong connectivity to cameras. So now, I bet you still think it's Verizon right?
Come to the conclusion how unreliable @ring cams are. So frustrating with constant poor connection issues and stream errors. 8 cameras in total I have and I massively regret purchasing into the Ring brand. Once my protect plus is up I’ll cut my loses and go elsewhere.
@_One8Seven1_ @ring I have same issue so assume it is an app fault. @ring can you please escalate for a fix?
@ContractorsPov @ring @MobileOpinions Peice of ****!!!!!!
@ring @hollywoodffred Same issue for months. Doorbell rings, open app, by the time it’s connected they have left. Fibre broadband to the property, good WiFi close by. It’s a ring issue and looking to be a common one amongst users.
@ContractorsPov @ring @MobileOpinions Nah **** that i hope he loses his job, thats breaking the good faith of being allowed in to your space unattended, im an electrician and ive been left in peoples homes while they were at work, i could never do this honestly. Customer has to be able to trust me.
@ring @hollywoodffred Same issue, have lag and buzzing sound on live view/videos.
from Toronto, Ontario
@ContractorsPov @ring @MobileOpinions What the actual ****?
@ring @norsevsoutre This is happening to me as well on iOS. Please fix this asap.
@ring @corylegendre I'm at 30 degrees in MN and it's also not working for me outside.
@ring Hello, purchased Ring Protect Plan but it’s not loaded to my account, please help
5 support calls, finally got them to replace my doorbell covered by the ring protect plan. Two weeks later it hasn't shipped, and I'm being told it is "out of stock". Bullshit, I can order it online right now. The worst customer service ever!!! @ring
@ring has the WORST customer service support online and over the phone. NO one whom I've spoken to could help me with a replacement order item from 7 days ago find where this order is. I've been on hold for 20 plus minutes and counting. #DoNotPurchaseARINGSystem #RINGSucks 👎🏾😡
@ring cameras STILL GARBAGE