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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (23%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in | |
| Elk Grove Village |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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J D
(@ghostbuster9999) reported
@ring Another week gone by with continued intermittent performance. How can I put my family’s safety in the hands of Ring when you can’t deliver a reliable product? Does Ring actually care about my security? Will anyone ever help me?
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Blitz And Chipz
(@Blitz_And_Chipz) reported
@MUTGuru @ring Someone is doing that here with a tree service. They got my wife's aunt. Offered to trim some trees for her, and she said yes. Then they complelty cut some trees down and gave her a$1500 bill. She said no and gave them 400. Still shouldn't have gave them anything. That was today
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Daniel Smith
(@Daniel1000Smith) reported
@ring There appears to be still issues with Samsung phone compatibility regarding low voice on the doorbells. Looking at the forums this has been raised and been an issue since 2018 and yet there are still issues reported. Still waiting a reply from your support 2 weeks later!
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Justin Kelly
(@biggins22) reported
@ring are your servers down, or having an issue? My ring app isn't connecting to my doorbell or stick up camera. Haven't had this issue in the past.
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🥀
(@CristinaFlaca1) reported
@ring @Lennar Is ring down? I cant connect
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Jeff White
(@jeffbgoofy) reported
from
Fenton, Missouri
@HelloFresh courier driver broke one of my @ring lights last week. The one the week before made my box smell like *********. Any way we can fix this? Great food. Not great delivery
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Dean
(@Dean28448390) reported
@ring Hi I have some questions about ring cameras and the app Could someone p,ease help me
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Jay Saint
(@jasesaint) reported
@ring I do.... just get a black screen and a 7 second video clips. Poor tech and getting worse.
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Lindsey CJ Fulham
(@bmwaggie) reported
@ring Is there a way to turn off all of these annoying neighborhood notifications about plumbers and water leaks and still get notifications on my own doorbell??? #help
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John Huckle
(@JohnHuckle8) reported
@ring Tucker tries but can't resolve the issue, he says it's Google's problem, but it's your app, phones are set as required...and nothing....the unit does not even know I am standing in front of it....then someone will walk passed and if will fire off....
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Shivam Desai PhD
(@shivam03) reported
@ring I have two solar panels to charge my cameras. They are both not that old and don’t work. Very disappointed. Please can you help. Test in light conditions.
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Tim Prosser
(@prosser48) reported
@ring is there an issue with the app as I can’t connect to my cameras
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Jessie Gorman
(@JessieGorman_) reported
@ring the bullshit posts you’re allowing on neighbors has completely degraded the purpose of your app. I’ve had about 5k power outage notices, 3k “how do I fix my internet” posts and now people are trying to sell their plumbing services. All marked as “safety” posts. Fix it!
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G19OTY
(@majorlurpak) reported
Another @ring smart light successfully installed here in the uk. They have good products, great customer service but utterly **** at explaining WHY they can’t launch products here in the uk. ‘We want to create the best experience’ 🙄
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Stuart Moore
(@kyber) reported
from
Telford and Wrekin, England
@ring app can't login this morning, having problems?
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Rebecca
(@rebl) reported
.@ring is garbage. I knew when I bought in but was shamed/fear mongered into buying cameras by Tucson PD.
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******** dad
(@smartassdad303) reported
@Ring has become the @gopro of #Quarantine. People crashing is the common theme, and then it comes down to location location location.
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Ems
(@emilypearce83) reported
@ring Hello, ever since I changed the name of our WiFi Network and created a new password, and reconnected both the chime device and front doorbell to it (which was hell may I add) the app tells me that the front doorbell has a ‘Poor WiFi Connection’, yet...
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Tracy Preston
(@swfl0402) reported
@ring your customer service is trash!!! You can't chat about set up issues and everytime I try to call, I get hung up on!!! I'll be sure to let @Lennar know so they stop using your products!!
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Jay Saint
(@jasesaint) reported
@ring Yes, I am waiting until I have a whole day for Customer Services to tell me to factory reset my whole system, blame my router that's 12ft away then ask me to change all its settings... Only for the problem to remain... Just like all your other hardware. 🙄
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unknown
(@unknownc17) reported
@ring I'm trying to contact my ring key pad to my ring alarm its brand new and all sensors liked perfect but the key pad will not work I have followed the instructions to the tee and it still not working can you help me please
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Tom Zilla
(@TommyDotAn) reported
@ring Ring was really good during the video trial period. After the trial period both the video and live no longer work. I guess I’m returning the ring and going with google. Too bad cus it worked great during the trial period.
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R3VVED UP
(@r3vvedup) reported
@ring worst customer service i've ever seen. ordered a combo product on the 14th, half was delivered and now they're telling me i have to wait up to 7 days for someone to "reach out" to me...are you kidding me?? send me the other part!!!!
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Dewey Wise
(@drumdork1952) reported
@ring there we go again with ring not working in area's. Can't your Tech's keep it on line? Why pay for ring when it goes out ?
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Kapil
(@Kapil55891298) reported
@ring terrible customer service! Was promised a call from a manager within 48hrs now been 72hrs and no call. Is this how you treat your customers?
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Ems
(@emilypearce83) reported
@ring the location of both the router and front doorbell have not changed, and can’t be changed either. Very frustrating. Any help would be appreciated.
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HarveyWild
(@harveycomedian) reported
@ring I spent an hour on the phone with a @ring customer service rep, but perhaps my problem is too complex. I just want to return my defective item to you. But in order to send it back, I need your label. And there is no way to get me the label. Can someone help me?
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sassyuk
(@sassyuk) reported
@ring Have now tried three times to fix my doorbell issues with your customer support centre. Each time a failure. How many more hours do I need to waste before you agree to replace my 5 month old device??!
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Andrew Willis
(@AndrewWillisCDN) reported
@ring Too bad @ring doesn't actually help the community
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Richard Beck
(@RichardABeck) reported
@ArloSmartHome what's up with the broken @amazon echo skill? Those @ring cameras are looking pretty good these days. Just say'n.