Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (43%)
• Online Features (23%)
• Sign in (13%)
• Errors (11%)
• Website Down (6%)
• App Crashing (4%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Greeley	Errors	5 days ago
London	Device Failure	7 days ago
Manchester	Device Failure	8 days ago
Romeoville	Device Failure	10 days ago
Garland	Device Failure	12 days ago
Louisville	Online Features	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Raphael Fabeni (@raphaelfabeni) reported 1 minute ago

  I think I have never seen a customer service as bad as @ring . I wonder how it will be if I have an emergency.

• 
  Maze (@MAZEHUD) reported 2 minutes ago

  @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

• 
  East Austin Zaddy (@El_Jefe_Mayor) reported 3 minutes ago

  It’s probably just me but Is @ring a piece of ****?

• 
  Rebecca North (@samjohnsonqqq) reported 5 minutes ago

  @ring Can’t add a user to a new camera. Your software is NOT WORKING. There used to be a page that showed all the users and what access they had. Can’t find it anywhere. CS agents don’t speak ENGLISH. Awful!!!!!

• 
  Paul H (@PaulHurst86) reported 8 minutes ago

  @ring I’m needing help, I’ve tried your chat support which didn’t help me, I’ve tried your customer contact number which didn’t help me due to it all being AI

• 
  Adam Wells (@ihthrs33) reported 8 minutes ago

  @ring THE WORST SERVICE EVER> DO NOT BUY THIS PRODUCT IS ABSOLUTE TRASH

• 
  Davey Allen (@DaveyAllen54264) reported 9 minutes ago

  @ring They sell poor defensive equipment. Kept calling and got the run around. Contacted them again because of the post here and they what to take care of it. Just more lies and ru around. Now they are saying they don’t work in all weather conditions!!!!!!

• 
  Crazed Dems 🇺🇸 (@FreedomAlways9) reported 10 minutes ago

  @ring How do I turn off this completely useless AI ****? Giving you a long description of what you're literally seeing with your eyes? Completely useless but everyone has to try to implement AI in some fashion to show how up to date they are

• 
  James Mckeown (@JamesMc97105487) reported 10 minutes ago

  @ring Hello! I’ve a Ring battery doorbell 2024 stuck on 10% battery and not charging at all. No blue light notification, tried to reset but no joy. Only 8 months old can you help?

• 
  Toby Benson (@tobymedia) reported 14 minutes ago

  Amazing how a multi-million dollar company like @ring can have such terrible UX in their app/website that it doesn’t let you subscribe to their pro package… like I’m trying to give you money & you’re not letting me - crazy! This page opens whenever I click to upgrade and it’s a dead page with info about the plan… and says “plans can’t be managed in the ring app” and there’s nowhere to click!! Madness.

• 
  👻 (@kirstmichellle) reported 19 minutes ago

  @ring hey I can’t get into my ring account due to getting a new phone and a new phone number! Chat is sending me around in circles. I’ve done all troubleshooting I can with no access. Can you help?

• 
  Alexi atherton (@Alexi2088) reported 22 minutes ago

  @ring Three calls. Three different advisers. Around 25 minutes on each call. Three terminated calls before my issue was resolved. That’s over an hour of my time wasted with nothing to show for it. Easily some of the worst customer service I’ve ever experienced.

• 
  Michael Gardner (@Duch3s5) reported 24 minutes ago

  @ring can you please stop shoving the AI **** down our throat. I do not need to see the notification about my trial for AI description being expired every time I open the app. If I wanted that feature I’d sign up for it. I’m about to just go with a different company at this rate.

• 
  HeIsRightAgain𝕏 (@HeIsRightAgainX) reported 28 minutes ago

  There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

• 
  Jason tulip (@Jasont72) reported 30 minutes ago

  @ring your retina 2k doorbell is terrible, didn’t pick up all sorts despite changing zones and other settings, absolute garbage

• 
  Mr. Brooks 🇺🇸 (@brookspw) reported 32 minutes ago

  @ring We installed and paid for a doorbell for my mother in law. She passed away 3 years ago. We kept it in the house until it was sold last year. She is gone. The house is gone. The doorbell is gone. We have tried over and over to stop the recurring charge but you won’t help us. We can’t get an email on her account that no longer exists. How can you help me?

• 
  Big_Ticket (@Big_Ticket) reported 34 minutes ago

  @ring Just spent over an hour resolving what should not been an issue. First @ring system said I had no plan. I checked and I was billed in March 2026 for annual charge. Could not resolve on app or chat. Called @ring and spent about an hour on the phone. 1st told go to contact my bank.

• 
  JB (@john4brown) reported 36 minutes ago

  @ring what terrible customer service you have. For a company owned by @amazon you really need to step up your order management and customer service people. Just terrible experience and I’m trying buy a product!

• 
  Davey Allen (@DaveyAllen54264) reported 41 minutes ago

  @ring I keep calling customer service. For some reason. You people can’t hear me. I can call anyone else and they hear me with no problem. So they just hang up. I keep getting screwed with this company. I told you I would call. Then this

• 
  ell (@ell123567) reported 42 minutes ago

  @ring Help this elderly man please Ring!

• 
  Maze (@MAZEHUD) reported 43 minutes ago

  @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

• 
  RhysvWZAR (@RhysvW_ZAR) reported 44 minutes ago

  @ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF

• 
  ALAN MASON 👨‍💻 (@Alan_nerd1) reported 45 minutes ago

  @kirstmichellle @ring Send me a DM for help

• 
  King•VP (@IDDQD_VP) reported 47 minutes ago

  @ring No, if you read my email, we do not. His account is linked to his mobile phone, which is disabled. There is no way we can login. My mother purchased a new account meanwhile.

• 
  logan (@logosteel) reported 49 minutes ago

  Hey @ring ! On the old doorbell 2, it seems the UV screen has cracked and fallen off. Photos and videos are serviceable, but bad. Any support on this issue?

• 
  Scotty J (@Its34Again) reported 49 minutes ago

  Day 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?

• 
  Cole Trickle (@46_ColeTrickle) reported 51 minutes ago

  @FedEx @FedExHelp Saturday - Delivery exception Customer not available or business closed (demonstrably false) Monday - Delivery exception Location security restrictions - Delivery will be reattempted (demonstrably false) Today - Delivery exception Customer not available or business closed (demonstrably false) Horse 💩 No trucks ever entered my driveway and no one approached my doors. Ever heard of @ring or work from home?? Absolute trash business. The pathetic USPS outperforms you with overburdened government bureaucracy - utterly embarrassing

• 
  Strewth ❤️🤍🖤 (@Strewth10) reported 53 minutes ago

  @ring Hi Australian here. You’re advertising here. Bad idea. We know you. Zero chance of installing your spyware here. And if I see a friend with your stuff I’ll tell them what you do.

• 
  Scotty J (@Its34Again) reported 53 minutes ago

  The latest iOS 26.5 beta has broken the @ring widgets You can still add widgets but half the cams are missing and won’t let you add them to the widget. @ring_uk

• 
  Sean (@kirkmansox4life) reported 54 minutes ago

  @ring I contacted care prior to the renewal to attempt to have my plan upgrade to this plan prior too my renewal but was told this wasn’t possible and was assured that it would happen automatically on my renewal date. Can you help get my on the other plan?