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Ring status: device issues and outage reports

Service-wide status: Ring

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

Ring signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 50% Device Failure (50%)
  • 25% Online Features (25%)
  • 25% Website Down (25%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Paris Website Down 19 days ago
Addlestone Device Failure 22 days ago
Newham Device Failure 1 month ago
Port Orchard Online Features 2 months ago
Morecambe Device Failure 3 months ago
Greeley Errors 3 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • CreatedToBHated
    ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported

    I shoulda kept my old Ring doorbell... This new one ain't ****. It's been giving me issues since I got it. And @ring tryna act like they don't wanna do nothing about their defective *** device 😒

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

  • TheAngryCaptain
    Ian Fritzsche (@TheAngryCaptain) reported

    Hey @ring, if you don’t stop asking me if I “want to join Search Party” soon, you’re going to have to form a Search Party to locate my cameras in the trash.

  • logosteel
    logan (@logosteel) reported

    Hey @ring ! On the old doorbell 2, it seems the UV screen has cracked and fallen off. Photos and videos are serviceable, but bad. Any support on this issue?

  • El_Jefe_Mayor
    East Austin Zaddy (@El_Jefe_Mayor) reported

    It’s probably just me but Is @ring a piece of ****?

  • cranberryclock
    c r a n b e r r y c l o c k (@cranberryclock) reported

    @ring I’ve been giving it a thumbs down every day for the last month and a half.

  • bandonationbank
    bando (@bandonationbank) reported

    @ring created & implemented movement detection / facial rec using AI to notify you in real time via push notif. ie: “person walking by front door” or “armed man holding weapon trying to break in.” & Ring was like, yeah…. we gon charge extra for this ****. pay more. more safe

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring failed to resolve the problem with my device and ignored my attempts to contact them through their available support channels. As a result, I pursued my statutory consumer rights through the retailer, which ultimately led to a full refund. I encourage you to do the same!

  • sabucci_84
    Sabrina Bucci (@sabucci_84) reported

    @drjeanne09 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

  • RuthHal84018141
    Ruth Hall (@RuthHal84018141) reported

    @ring fix your Neighbors App! We are tired of people sending messages at 2am about their internet not working. It's not a Safety concern, and there's no way to report people who do that. They treat it as a chat feature.

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH!

  • james_almeida
    James 🌐 (@james_almeida) reported

    Be careful ordering AI gear from @Amazon I ordered 2 DGX Sparks. The package arrived opened, items stolen, and boxes re-taped. My @Ring camera only captured a single frame of the delivery guy. He clearly knew what he was doing: stole $10k of AI gear and tampered with the camera so it shut off during the drop-off. How was thing not a package that requires a signature? Also it should have been Fedex or UPS. I reached out to Amazon support and now I have to wait 5 days for them to tell me what's going to happen. I'm without the gear I paid for and it's not clear I'm getting a refund. WTF @Amazon ?

  • Tblaney926
    9-Iron (@Tblaney926) reported

    @ring I need help. It’s impossible to get a live agent. Can someone call me? I can send number.

  • aka_carrie
    𝘊𝘢𝘳𝘳𝘪𝘦 🪬 (@aka_carrie) reported

    @hayes_wayne @ring I’m having this issue as well, it’s only started within the last 3 days, and I can see on here that other people have reported the same.

  • runanskyrun
    Ansky (@runanskyrun) reported

    @ring I have a strong connection, but one camera is frequently going offline

  • Jperspectively
    J.perspectively (@Jperspectively) reported

    I cannot be the only person having all these problems with @Xfinity I swear I need to just switch over to @Ring @XfinityHome I’ve been trying to reach you for a month. My equipment is not working. Is this still your phone number 844.382.9363 ❓

  • comrademikey
    Mikey! (@comrademikey) reported

    @ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.

  • ShaunMcCarthy90
    Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported

    @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

  • gigmcdonough
    George (@gigmcdonough) reported

    @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

  • JDarr2113
    Kree_ (@JDarr2113) reported

    Now that @ring has partnered with flock I will be getting rid of my doorbell and 2nd camera. Poor choice to partner with criminals @ring

  • johnspack1
    chillijoncarne (@johnspack1) reported

    @ring my chimes not working and can’t be connected to new broadband ?

  • skipper68uk
    Mands 🌷🌺🌻🌼🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@skipper68uk) reported

    @ring doorbell is shite, very bad lag upto 3 minutes by then i have seen someone at door and answered it before it alerts me ! time to bin it

  • DanJohnsonAB
    Dan Johnson (@DanJohnsonAB) reported

    @ring was a mistake. It demands a signin and password constantly and doesn't n recognize me, and when I ask for help, I can only get no-reply, notifications.ring.

  • Retradworld
    Thatoneaccount (@Retradworld) reported

    @therealDeFlock @ring @HomeDepot Wtf is their problem!!!

  • jewels_my
    Jewel S (@jewels_my) reported

    @ring Oh I’m sorry. You need to fix it on your side. Mine is perfect on this side. Hard wired is great for that. Any more excuses? You have messed with settings also. I took pets off my settings and now they are back on there. How dare you! So many things wrong with #ring not again.😩

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH! Do any of them? What Countries are they from? So I'm Hammond, I'm sure he loves me using his account! Or is he using mine? If I add a credit card it goes to him? Is this a scam?

  • EveMenace
    Mari Ricks (@EveMenace) reported

    @ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.

  • nl_siba
    siba (@nl_siba) reported

    @akinyi__wendy @b1ackd0t Honestly, you haven't invented **** your so called invention is already in the market @ring

  • lisadolgos
    GOPmom (@lisadolgos) reported

    @ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.

  • JeroenPJS
    JeroenS (@JeroenPJS) reported

    @ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?

Ring detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    Detection ended: (451 minutes)
  • Detected:
    Detection ended: (61 minutes)
  • Detected:
    Detection ended: (224 minutes)
  • Detected:
    Detection ended: (131 minutes)
  • Detected:
    Detection ended: (347 minutes)
  • Detected:
    Detection ended: (750 minutes)

What to do if Ring is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Ring; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works