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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (34%)
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Online Features (25%)
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Sign in (17%)
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Website Down (12%)
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App Crashing (8%)
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Errors (4%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
City | Problem Type | Report Time |
---|---|---|
Los Angeles | Sign in | |
Berlin | Sign in | |
Elk Grove Village | Errors | |
Vigo | App Crashing | |
Rio Rancho | Errors | |
Pretoria | Device Failure |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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J.D. Crowley and Associates
(@jdcrowley) reported
I set it up indoors so we can check on pets when we’re outside the house (and make sure nobody has broken in) but it’s more reliable to use the baby monitor camera since the @ring Live View literally never works despite being like 2 feet from the router.
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J.D. Crowley and Associates
(@jdcrowley) reported
I gotta say, the Ring my wife bought us years ago (before we learned they were also narcs) when we kept getting packages stolen is probably the most useless thing we’ve ever owned. The Live View only works like 1/200 tries, and nothing seems to fix it. Garbage. @ring
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Retired Fred Goslin
(@GoslinFred) reported
@ring Yeah, but that's not a bad idea ..
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Adele Alexander
(@fastdel1) reported
@ring Burn the house down! Never go back! 🔥 🐍
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Alan Cox
(@coxy731) reported
@ring We’ve been there and done that. Unfortunately it is down to the batteries you use. I have an 18v transformer but they don’t charge in low temperatures
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🇺🇦 Nathan Warnick 🇺🇦
(@DH5tv) reported
@ring and called the police and they were arrested 60 seconds down the driveway right...
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Nat Love
(@Geezytaughtme) reported
@ring Have your employees do their job and actually try to help people. Start there.
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Jim Collier
(@Jimcollierjr) reported
@ring Live View does not work over a cellular connection for those with an iphone 13. It is a known bug and sits with Ring to fix. Go figure they’d ask this question.
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Kushal Malde
(@kushm94) reported
Hugely disappointed with the terrible customer service at @ring - a lack of common sense and an unwillingness to listen to the customer. Why don't companies take customer service seriously?
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Dr. Linda P. Dowdell
(@lpdowdell) reported
@ring where are you recruiting your service support personnel who don't understand Americans? No common sense but must follow a BS script from beginning to end to then realize the device is not working! Unacceptable! Also telling a customer to 'relax' is unacceptable!
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Coley 👩🏽⚖️💁🏽♀️🙋🏽♀️🙆🏽♀️
(@TeckieGirle) reported
I was told I cannot have my @ring camera anymore. I got it because my neighbor keeps coming to my door and harassing me. It seems that everyone around has an issue with it. Other neighbors are bothered by it. We need #doorbellcamera companies to lobby for a law to use them now.
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Trevor Larwood
(@Larwoodt) reported
@ring is the app not working?
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Catloverplayer 😺😺
(@catloverplayer) reported
@ring I missed a doorbell notification on my phone and it was the police about my ADT bugler alarm. I can no longer get the ring tones on my phone. Ring later notified me with a video and the sheriff was trying to get me on my ring doorbell. Please fix this.
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Dr. Linda P. Dowdell
(@lpdowdell) reported
@ring has terrible customer service
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Nat Love
(@Geezytaughtme) reported
@ring y’all customer service team is so ******* bad. This the 5th time I’ve called without getting my issue resolved. And I never got a follow up email from any of them. 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾
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Anthony Martin
(@systemfailurepr) reported
@ring Probably nothing as my RING won’t charge anymore and after 5 to 7 calls to support they finally figured out the board went bad 2 days after the warranty expired
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Aisha
(@Abell2002) reported
@ring your help is needed but your customer service is simply recordings.
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vicki batkin
(@vicki_batkin) reported
@ring FED UP! We have FOUR security cameras & the two newest ones, lights do NOT work at all. We’ve tried every setting. Waited on hold 4 tech support. ZERO help! Our tech guy called & now u won’t speak w/him unless he’s a Ring owner. I’ve been ripped off!!
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nishant rajput
(@nishantfb) reported
@ring grrh!! Such an irritating customer support, probably the worst in the world. For a 25euros device which is damaged it takes 1.5 hours to be on the call and no solution even after that. I'm getting unsubscribed for sure! Thanks for nothing
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Chamieka (thesnacksack.org) 🍎
(@Miekaaaa) reported
@ring I am really frustrated. My stick up cam motion sensor is all of a sudden broken and very low
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Clive Cockburn
(@Raymaker8) reported
@ring Nothing because as usual the server will not respond unless I restart the doorbell
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Shiloc7
(@BoondockGt) reported
@ring Thanks but no. It's always an issue. Tired of having to reach out to fix this thing. I have the ring spotlight cam hard wired and still. And its close to the router. I think there's an issue with YOUR system. Shouldn't have to pay for something I generally have to "fix" an issue
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Clyde B 🇺🇸 🗽 ⚓️
(@jbcb189) reported
@ring Poor guy.
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Shiloc7
(@BoondockGt) reported
@ring The point of this system is to catch things quickly. I don't feel it's reliable anymore. Your tech people don't help. I think I'll try something else. This is ridiculous
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VegasVIII
(@VegasVIII) reported
@ring Or stop using ring. Such bull ****. I use a vpn for security so you want to downgrade my internet security to use your network.
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WhiteSoxSuz
(@WhiteSoxSuz) reported
@Nick_GGTB BUT as much as I love Jim Thome (is there anyone alive who doesn’t). It kind of DID turn us into a 16” softball team. Paulie and Thome just turned small ball into either HR or Slow Train on the base path. And I feel horrible typing this. Or maybe it was seeing AR cry @ring day 😢
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iamhovering
(@iamhovering) reported
@ring Well that was a waste of time. @ring blames our order cancellation on @amazon logistics. No help at all. Such poor customer service from both companies. Very disappointed.
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Dr. Hideki Omega
(@baddromega) reported
Oh good, my @ring is offline again. How long has it been like this? No clue. Very few purchases have been as regrettable as buying this thing, and it's at just the price threshold that I'd feel bad chucking it, at least until I've decided on a replacement...
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Shiloc7
(@BoondockGt) reported
@ring I don't know but Ring is getting worse at notifications. EVERY morning, when I leave I to wotk i get an alert 3 minutes later down the road, that someone at my door. It's constantly lagging. I call tech. They tell me to reset it. My internet connection is great.
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Hans Jansen
(@Hans_Jansen) reported
@ring how can I delete the history of my Alarmsystem 2th gen? Deleting the history of the indoorcam is no problem, but can’t find the deleting of the history of the sensors etc.