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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (29%)
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Online Features (21%)
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App Crashing (17%)
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Errors (13%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
App Crashing | |
| City of London |
Errors | |
 Port Orange |
Online Features | |
| Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Your Mom
(@DefNotDorothy) reported
@Ring literally has the worst customer service ever.
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Amaka Yvonne O
(@AYvonneO) reported
Not my @ring notifying me there’s “motion at my front door” TWO minutes after I walk in through it. All the technology in the world won’t help you if you live in a country where connectivity is poor.
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s.alexander 🇺🇸🇺🇦
(@mptpart) reported
dear @JeffBezos your @amazon checkout and tracking process is 💯 👌 just works great. Now @RING on the other hand is an absolute nughtmare. Zero updates, cart is horrible, tracking is a damn nightmare and product status forgeettaabout it. Plz fix - not 🚀 science.
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erayser
(@erayser) reported
@ring Please don’t make call again where I have to generate another confirmation code through the app and have tedious discussions with CS reps who need to repeat a summary of the issue to me 4 times and then transfer me to someone else. That was already a 15 minute call
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Dave Scalera
(@DaveScalera) reported
.@Ring I’ve never had such a poor experience buying/receiving something online than I have with you. Amazing that you are in business and owned by a logistics company. Absolutely horrible.
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john kelly
(@johnk28) reported
@ring got to say this is the worst Customer service every was told a week ago I would receive a refund which sill has not happened just get excuses from your support on the phone even had a email saying they tried calling me which didn't happened very bad service
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Nico Degraef
(@nicodegraef) reported
So @ring bought the new video doorbell 4 since my issue on the infrared just doesn't deel to be resolvable with Any reset method 1nf warranty is expired. Hope this one lasts longer than 3 tears tough...
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John Huckle
(@JohnHuckle8) reported
@xcloudski @ring Yeah I know what you mean, had this problem for 15 months now and still no notifications, asked for replacement unit but Ring refuse to replace it....eufy is the way to go my friend, at least that works everytime...not like ****** Ring....
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Matthew Galenas
(@MGalenas) reported
@ring We have talked to customer service via phone twice. Just trying to get a return label to return one piece of equipment. Label never gets sent to our email! Please help, just want to get this resolved already. Thanks.
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R Dennis
(@Puterdiva101) reported
@ring Having trouble with ring doorbell. It says person detected but not capturing videos.
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Erik W. Van Der Wolf
(@ErikVanDerWolf) reported
@ring is garbage now. Won’t let you post videos of people clearly casing your house and trespassing cuz “community guidelines”. Apparently you’re not allowed to think suspicious activity (trespassing) is suspicious. 🙄
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PeterRa33it
(@PeterRa33it) reported
@ring having issues with seeing my live view on my new Ring Doorbell 2. I’ve followed all the advice on the forum and signed up for a protect account but seriously considering taking it back for a refund. Please help!
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virginia nelson
(@virgini15372378) reported
@ring doorbell says it’s offline even though my wifi hasn’t changed and works fine. Tried rebooting
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Vanna Freeman
(@Savanap) reported
@ring when I installed my BRAND NEW battery & have a solar panel for my driveway camera but within 2 days it says it’s offline bc my battery is dead. Within 24 hours it was at 17%. Wtf. Then, I call you all and get hung up on…. Twice. Call me! Fix this. #switchingCompanies
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Keith Dennis
(@Keith_A_Dennis) reported
@ring You haven’t assisted at all and calling support for as an endless loop of nothing and online forums show this to he a major glitch
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karina
(@narkadel) reported
WTF IS RING PRO PLAN?? WHY DO I HAVE TO PAY IN ORDER TO VIEW WHAT THE RING CAMERA SEES?? WHY ELSE DID I BUY A RING CAMERA IN THE FIRST PLACE??? this is so dumb wtf r y'all doing @Ring ???
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Poqui nas
(@waldemar_diaz) reported
@ring Your equipment is a piece of garbage. I would never buy again from you or recomend your product. Sadly I wasted my money already with you guys. Never again
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Tomma235
(@tomma235) reported
@ring useless support. Our chat operators can’t help, please call
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7x around Earth Traveler
(@jmf__23) reported
@ring Why does my ring floodlight wired stay on during the day? On the app I press the button to turn it off and the ring light won’t turn off. It just stays on all day long. I talked to a ring customer service person and they have not fixed the issue. Please send someone to fix
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richy
(@xcloudski) reported
@ring y’all need to fix your ****. someone stole a bunch of stuff from my front porch and I only got 1 notification when i have 4 cameras around the driveway. not to mention i tried tapping the notification and it took 6 seconds for it to load and by then the perpetrator was gone.
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Dean Green
(@dean_green) reported
@ring seems the ring app on android is broken. Are you aware of this? I get "An error occurred trying to perform the operation. Try again later" then hangs on dashboard
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N 💡 c k
(@clydefiche) reported
@ring my new device is registered to someone else. How on earth does this happen? And why are your steps to fix this literally impossible? TERRIBLE.
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Keith Dennis
(@Keith_A_Dennis) reported
@ring power went out and after coming back on out Pro Floodlight Cam is strobing driving our neighbors nuts. We are an hour+ drive away and cant turn it off remote. What the heck?! Glitch??
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Lady
(@MsScarlett) reported
@3YardsandACloud @doodoohpns @ring Ive already called on this multiple times w no help
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Ralph Cartel
(@frontrowjpegs) reported
Stay away from @ring terrible app along with terrible service!!!!! This **** blows!!!!
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justice4all77
(@justice4all77) reported
@ring Hi Ring, not getting notifications for any of my cameras on my iOS devices. On the latest iOS 15.0.1. Please help
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Bonnie Wilson
(@BSoSocials) reported
Hey @Ring Feels like a stupid question time. My doorbell camera has been fogging up in the overnight hours. My other cam (stick up) does not seem to have the same issue? Is there a trick to keeping it from fogging?
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Chuck Fink
(@finkchuck) reported
@ring Still waiting on a callback from a supervisor because support can't answer what cellular band the alarm base station uses for backup if internet goes down (on protect plus plan).
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mdm
(@mleny17) reported
@ring Hi I am having trouble connecting my chime
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Chuck Fink
(@finkchuck) reported
@ring Even though I received no help here either I was able to find out that Ring uses 3G cellular for alarm internet backup. This service is hosted by @ATT who is cancelling 3G Feb 2022. What are the plans for alarm backup after the cutoff?