Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (50%)
• Online Features (17%)
• Website Down (17%)
• Errors (17%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	6 days ago
Addlestone	Device Failure	10 days ago
Newham	Device Failure	1 month ago
Port Orchard	Online Features	2 months ago
Morecambe	Device Failure	3 months ago
Greeley	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Lawton (@marklawton500) reported 3 minutes ago

  @ring just had the most horrific customer service experience. Camera failed, but you've deactivated my device and the lights are permanently on causing a nuisance to my neighbours. You shouldn't have done this until the new device was installed. Customer service refused to help.

• 
  Matt Lieber (@mrlieber7) reported 8 minutes ago

  @ring I need you to know your company policy on bad devices is terrible. My second ring camera stopped working and I was told I’d have to buy a third one because it’s been 4 months out of the warranty. I get it the first time but a second. I’ve canceled my subscription. Do better

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 11 minutes ago

  I shoulda kept my old Ring doorbell... This new one ain't ****. It's been giving me issues since I got it. And @ring tryna act like they don't wanna do nothing about their defective *** device 😒

• 
  Dan Johnson (@DanJohnsonAB) reported 13 minutes ago

  @ring was a mistake. It demands a signin and password constantly and doesn't n recognize me, and when I ask for help, I can only get no-reply, notifications.ring.

• 
  Strewth ❤️🤍🖤 (@Strewth10) reported 13 minutes ago

  @ring Hi Australian here. You’re advertising here. Bad idea. We know you. Zero chance of installing your spyware here. And if I see a friend with your stuff I’ll tell them what you do.

• 
  Dave (@djt81) reported 14 minutes ago

  @ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue

• 
  🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reported 15 minutes ago

  Hey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.

• 
  Sabrina Bucci (@sabucci_84) reported 16 minutes ago

  @eddy_3y4 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

• 
  Hailey 🗡️ HEAL THE WORLD #1 FAN (@mori_must_die) reported 21 minutes ago

  @fangpuppy666 @ring they have bad morals but shoutout to ******** as a whole for being so good at handiwork bc i have 3 screwdrivers and a wrench and a hammer and a measuring tape and I can’t even build ikea furniture by myself

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 26 minutes ago

  @ring I did. Your agent told me I have to wait a week for y'all to do anything about an issue that's reoccurring and happening right now

• 
  🐈‍⬛ (@politicaIicious) reported 29 minutes ago

  @ring Victims of anti-social neighbours, quietly, sit tight, as the legal wheels turn slowly via courts. Advised not to tip the nod to ongoing proceedings. Nightmare neighbours remain oblivious to court applications. Meanwhile, stupidly, continue their campaign of harassment & abuse.

• 
  JATMN (@THEJATMN) reported 29 minutes ago

  @AskFrontier @budice0 It would be better if you actually update your website for outages!! I'm finding out on @ring neighborhood that you have a outage covering almost 5mile radius for 2hr now. And website says "no outages" for my address.

• 
  Lee Cordrey (@Leeroy64Cordrey) reported 32 minutes ago

  @ring you devices are terrible, how can something that has worked for so long be so difficult to reconnect. All of my stuff works and these devices will not connect and when they do they randomly disconnect. The reconnection method is a joke

• 
  GOPmom (@lisadolgos) reported 33 minutes ago

  @ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.

• 
  nun u (@DeanAbraham8) reported 35 minutes ago

  @amazon @ring HOLY **** AN AMAZON DRIVER DELIVERING A BOX! thought u guys dumped them all off at the USPS to do. i mean u dump off how much at the po to do for u—- 80% of ur pick n choose heavy bs while u deliver the small. f u guys u would b jobless without the po.

• 
  Drew Singer (@SomeSingerDrew) reported 38 minutes ago

  Hey @ring why are you protecting dangerous people? Why do you not want people to earn their neighbors about safety issues? This is why you have a terrible reputation.

• 
  Jdxma17 (@Pencilart17) reported 39 minutes ago

  @ring You have the worst customer service I've ever experienced. Been waiting since early Feb for replacement motion detector because they are supposedly "out of stock." What BULLSHIT! I'll never buy another Ring product. It's garbage.

• 
  SoCalSquatter (@RealAlexT1) reported 39 minutes ago

  Has anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?

• 
  Chris Andrews (@crandrews631) reported 41 minutes ago

  @ring you have the worst logistics department out there. I placed an order on 7/22 with an arrives by 7/28 and nothing. I wait on hold to be told hopefully by 8/10 but no guarantee yet I can order it today on your site and it says “Arrives 8/8” and no one is willing to do ****!

• 
  Mands 🌷🌺🌻🌼🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@skipper68uk) reported 44 minutes ago

  @ring doorbell is shite, very bad lag upto 3 minutes by then i have seen someone at door and answered it before it alerts me ! time to bin it

• 
  bagel (@louhastie) reported 45 minutes ago

  @ring can you give me an email address so I can speak to someone please, not impressed with your customer service 😡 I can’t resolve my issue despite 5 phone calls, they kept getting disconnected by you

• 
  Jeremy Abreu (@jeremyabreu) reported 48 minutes ago

  @ring is your app down? Won’t open for me or update

• 
  🇺🇸speppers69🇺🇸 (@speppers69) reported 49 minutes ago

  @ring "Neighbors" disappeared in app. Not just my phone. All family members and additional devices having same issue.

• 
  LastRealOneLeft (@Rivirunthecity) reported 49 minutes ago

  @ring add the fact that my front door bell cam won’t even ******* load but the other 2 will what makes you think I should pay to watch my cameras like I actually want to know where ******** you think you have the right

• 
  Davey Allen (@DaveyAllen54264) reported 52 minutes ago

  @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

• 
  c r a n b e r r y c l o c k (@cranberryclock) reported 52 minutes ago

  @ring I’ve been giving it a thumbs down every day for the last month and a half.

• 
  Maze (@MAZEHUD) reported 54 minutes ago

  @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

• 
  ***** Joel Bryan (@willy_j_b) reported 54 minutes ago

  **Me unloading groceries** @ring camera: someone’s here @ring camera: HEY MAN, someone’s here @ring camera: OMG SOMEONE IS BREAKING IN WTF ARE YOU DOING

• 
  Christopher Brown 🟧 (@CptDylDozer) reported 57 minutes ago

  Kia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.

• 
  zerofucks (@ZeroFucksOG) reported 58 minutes ago

  @therealDeFlock @ring @HomeDepot what in ******** is this bullshit?!