Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (43%)
- Online Features (25%)
- Sign in (11%)
- Errors (8%)
- App Crashing (7%)
- Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Asheville
|
Device Failure | 4 days ago |
 Madrid
|
Device Failure | 5 days ago |
|
Chicago
|
Sign in | 14 days ago |
|
Wake Forest
|
Device Failure | 16 days ago |
 Calgary
|
Online Features | 19 days ago |
|
New York City
|
Website Down | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Gerhard (@Gerhard_JF) reportedHi @ring, so after contacting you and was told to phone customer services (for the 4th time) there is still no solution... Please help...
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Juliet (@WforWhaletheOG) reportedI just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.
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Matt Martin (@MattMartinIvy) reported@ring I have one of your ring alarms, whenever we lose power the system Never resets to the network, You have to do a reset. Surely this known glitch can be fixed. What if I was away and had power cut: the when would go offline until I got back. That goes against the whole idea
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Beth (@ConeyFerg) reported@YNB @SuckaFreeZone3 @ring Yes!! People who steal necessities, like kid's medicine, are way more stealthy. I'll find empty packaging on the shelf. The only people I've seen ACTIVELY stealing are white women slowly going up & down each aisle, taking random items.
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LynnJen727 (@LynnJen727) reported@ring can you help? Cust Serb told me I could schedule modes but option is nowhere in settings. I have the pro plan.
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RhysvWZAR (@RhysvW_ZAR) reported@ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF
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Lance Lozano (@lance051) reportedHey @Ring, can you have someone in your shop get ahold of me and help me with a replacement floodlight camera that I’ve been waiting to arrive for 31 days so far. I also have purchased the service contract/plan on all my devices.
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Wendy Gundry (@WGundryRE) reported@ring I have never ever had such a bad experience. I just bought these cameras and you can't connect to my account. Return and would never use you again after over 5 hours on the phone of wasted time with you today. #ringdoorbells #ringcamera ring sucks
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Paul H (@PaulHurst86) reported@ring I’m needing help, I’ve tried your chat support which didn’t help me, I’ve tried your customer contact number which didn’t help me due to it all being AI
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Mike Btt (@MikeBtt) reported@ring my doorbell went offline last night and ever since I’ve not been able to reconnect it to the broadband network. I have been onto @CommunityFibre but they can’t fix it.
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Ned Schneebly (@SeanHodgdon) reported.@Ring has the worst 2FA I've ever seen
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Phil McCracken (@Phil_da_crack) reportedWow @ring that's quite the pricing model. 1 camera costs $60 per year, but 2 cameras is $150?!? That's some first class horse **** right there. 2 ring cams hitting ebay this morning if you want em back
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Scotty J (@Its34Again) reportedDay 24 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care about customers, do they!?
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Rebecca North (@samjohnsonqqq) reported@ring Can’t add a user to a new camera. Your software is NOT WORKING. There used to be a page that showed all the users and what access they had. Can’t find it anywhere. CS agents don’t speak ENGLISH. Awful!!!!!
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Josh Underwood (@Thejcunderwood) reported@Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.
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Fat kid 27 (@Fatkid272) reported@ring Bull ****
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Dawn (@mzdawn621) reported@ring when you wanted my business everyone at ring and on tech wanted to help. Have emergent situation w a ring camera light fixture hanging by wires off my garage needing to be re-connected yet on tech wants me to wait a week! I’m a post chemo patient and can’t climb ladder.
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Scotty J (@Its34Again) reportedDay 22 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?
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Front St. Finance (@luke4696) reported@ring your **** sucks…. @SimpliSafe is way better. I regret switching at my new house so much. Just trash.
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FULLΛM (@waynefullam) reported@Ring the fact that I was able to seamlessly resume a support chat I started yesterday, with the new agent already having full context of the previous conversation, is a really elegant system. They had the issue resolved in under 5 minutes once I was on-site with the hardware. More companies need to do this.
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sonykay (@sonykay) reported@ring customer service is probably the worst I’ve ever encountered. When he couldn’t solve my issue, he put me on hold without telling me and has yet to return…20 minutes later, I’m still waiting
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The Original Pagan (@PaganOrigin) reportedHey @ring Why have you upgraded your entire range - but not the peephole camera? Bit **** for us renters!!!! Can you maybe upgrade this to 4k like all your other cameras?!! Then I’ll buy a new one and replace this one!!
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Colin Campion (@ColinCampion) reported@Hurrikeen @ring I had this issue last year. They replaced my cameras 2 in in the end it was an algorithm change at the ring end. It was all good up until a few weeks ago and not mine is picking up cars too. Needs sorting out
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Gordon **** (@FirstAuntyJebus) reported@LindyQ2222 @ring And also a gun. Imagine only having a shovel to defend yourself with when he breaks down your door and walks right in... because that's exactly what happened next to the home owner.
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ell (@ell123567) reported@ring Help this elderly man please Ring!
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Jack Rabbit (@Jack_Blast194) reported@ring because your software notices trigger words and will automatically delete the post. I posted about a homeless guy walking in a park near a playground and you deleted the post. No profanity at all. Just a warning to my neighbors and your system deleted it. **** you.
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Jack Rabbit (@Jack_Blast194) reported@ring You stupid, woke dumb ***** won't let us post about the homeless in our area. Neighbors in our area are complaining about how you take posts down, warning about homeless people suddenly appearing in our city. Even walking around playgrounds. We're 40 miles outside of LA and as
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Davey Allen (@DaveyAllen54264) reported@ring I have called and asked well within six months. Then I promised that they were sending something out to me. Hoping it would help. That never showed up. What ever that was. I stopped my cloud because the cameras didn’t work all the time
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Recovering Republican (@DannyByersII) reported@ring I'm sick of my phone blowing up because folks are using "Neighbors" as if it was Twitter. There needs to be a setting to disable all of these non-safety related messages. I don't care if someone is driving down the highway and wants to know if there is gas at the next exit
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Suraj khindkar (@Suraj2529) reportedI am taking loan few month ago in ring app and 4 emi bounce in some crisis and my last company some payment issue so ring agent harass in daily basis and I'm send mail also for settlement but he was saying RBI authori on our company dnt settle ur loan @RBIsays @nsitharaman @ring