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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (29%)
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Online Features (22%)
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App Crashing (16%)
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Errors (13%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Errors | |
 Port Orange |
Online Features | |
| Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Spud66
(@Spud662) reported
@ring Poor customer service trying to get problem sorted our
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Michèle #stayshome 🏡 😷 🦻🏻 #wearshermask
(@ottawadeafgirl) reported
@ring I need help setting up Ring doorbell 2. Specifically this part: Press and release the small black button on the front of your Video Doorbell 2. THERE IS NO BUTTON?!
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RNR Media Grp
(@rnrmediagrp) reported
@ring I got hung up on twice tonight by your staff. All I did was ask for a supervisor because they wanted me to do troubleshooting on my spotlight camera. After the second hang up, I got an email that the camera replacement was ordered. But wtf hung up on twice, seriously?
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Mitch Woods
(@MitchMitchWoods) reported
@ring Hi. I've changed phones and tried to log into the app/desktop. It's stating that it has sent me an email for a verification code, but the email isn't in my inbox. Ay help would be much appreciated. Thanks
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cecelia parrish
(@sompayrac) reported
@ring You all have had my returned items for 10 days and I’ve gotten absolutely no confirmation that you have it or if my return is being processed- called 4 times and no one has given me any insight or help and I’m starting to feel like I’m being scammed.
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Mitch ™Ⓜ️
(@kade6767) reported
@ring I’ve been trying to reset password and it’s not sending me an email. Don’t understand why my password is suddenly not working anyway.
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Sumi Smith
(@SumiSmith) reported
@ring @KimyattaHarper Terrible customer service!! I forgot my password and reset it through the “forgot password” link. Instead of letting me login with the new password THAT RING JUST ALLOWED ME TO RESET, I got a message to input a verification code!!
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Peter Reynolds
(@TweeterReynolds) reported
@ring No thanks. It's in the bin. You can't do anything about a fundamentally bad design. The flimsy fixing makes it absolutely useless. Easily ripped off the wall by any passing *****. What's the point of a camera then?
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Blue Girl, Democrat&Antifascist 🌍💧💙😷✌🤦♀️🔥🐟
(@BGinKC) reported
Well thanks to my @ring I just saw something I never thought I'd see in Coleman Highlands, four doors from an actual castle...a dude walking down the street just stepped behind my shrubbery and took a piss, thinking nobody was watching.
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Yeah 2021!
(@MarketStar4) reported
@ring The app no longer allow you to download videos after the update. I called support, they were no help. I pay for cloud service. Ring doorbell 2020 release
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Colm Gordon
(@Colm1984) reported
@ring I've come to the conclusion after all the faults and incidents I've had with my two devices that RING can only be filed under one criteria and that is "****" Well done you strike again
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Ria Hall
(@memyself_n_boo) reported
Do you have an issue with service @ring
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Sango
(@Sango049) reported
@ring Oh I am good with getting the settings down, I was mostly hoping for a larger selection of tones that the app will play for alerts. I have some assigned, but just wish there was more of a selection is all. Being able to add custom ones would be cool.
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Ciara Fogarty
(@Ciara_Fogarty) reported
@ring Hi, I have done a password reset 3 times for my account but am not getting the email. Can you help?
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Sci the 11th
(@Just_Sci_kee) reported
@MarketStar4 @ring No help, at all. When people come to my door, my doorbell cam & floodlight cam become a regular floodlight and doorbell. Forget about answering a live doorbell. Try to get "help" from ring & the end all be all of their help is questioning your RSSI signal.
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Rose❄️
(@Rosseex4) reported
@ring I need help I lost my 5 digit code
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Ryan M. Adzima
(@radzima) reported
@ring So… not gonna happen and I should move on? I know, caveat emptor but here’s an idea… Maybe don’t announce/advertise things multiple times with no intention of following though. Instead of a non-customer with no opinion you have a lost customer with a really, really bad opinion.
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AliceInWonderland
(@curiouscroquet) reported
@LNS_MissJ No, chime is part of the ring system. Fine connecting to WiFi App not slow usually, but when out and about with naff signal, it can be. Their customer service has been AMAZING too. @ring
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Yeah 2021!
(@MarketStar4) reported
@ring Has anyone actually received help from ring since the last update? My ring doorbell has not worked properly since the last app update. Ring uninstall the update.
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Erialos
(@ErialosOfAstora) reported
Car was broken into over the night. YAY! My ring motion didn't go off, lucky them. Been needing to release some anger.. ;) At least I didn't have any valuables in my car and the ones I did have, they didn't find valuable. Good. #needMOARCAMERAS @Ring
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Geoff Melle
(@Geoffinsights) reported
@ring your app for Android is not working and there is no way for me to get in contact with anyone regarding the application. Your phone support has no idea about the status of the application and your developer contact email on the Google Play Store doesn't work. Please Help!
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Ty Ogunlesi
(@TyToo) reported
@ring it's bad look with these burnt out floodlights camera and then I am told I have to buy a whole new unit!!! Why should I keep paying a subscription when there are other products that do the same thing !!!So not cool !!! stand by your #defective product!!!
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GC94610
(@gcura45) reported
@ring on the phone again for the probably the 5th time this week as usual, NO HELP. Seriously thinking about switching to @googlenest at this point. Two broken ring pro’s with zero customer service.
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Sumi Smith
(@SumiSmith) reported
@ring @KimyattaHarper But they can’t just send me a code or ask me security questions. No. I have to go find an old iphone,login, and get a code to input here. Oh, but I DO have the option of going back home from my vaca location 350 miles away!and accessing my Ring device directly.Yeah that’s useful!
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Shelly_says
(@shellsays_2) reported
@ring hiii. My notifications stopped coming through a couple of days ago but the settings show that it should all be fine. I’ve sent you a DM, can you help please.
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Yeah 2021!
(@MarketStar4) reported
@ring Your link to private message is broken. Will not send messages
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justin
(@jmr1129) reported
@ring garbage doorbell. Goes off all hours of the night and customer service could care less. @bbb_us
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Sumi Smith
(@SumiSmith) reported
@Reddaway9 @ring Me too!! And now they want me to Prove that I’m having a problem with it!!
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Derek
(@DTheoneAndonlyW) reported
@ring My floodlight camera has started showing all images with a pink hue. Is this something that is easy to fix or has my camera failed?
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Tameka J
(@TamekaJSays) reported
@ring hello, my ring device is no longer sending motion notifications only when someone rings the bell. Please help