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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (18%)
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Errors (17%)
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App Crashing (15%)
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Website Down (14%)
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Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Amtsberg |
Device Failure | |
 Stroudsburg |
Device Failure | |
 Arnhem |
App Crashing | |
| Los Angeles |
Online Features | |
 Reading |
Device Failure | |
| Velbert |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Bob Sack
(@robertsack) reported
@ring Disappointed that my @ring floodlight cam is defective after 19 months of use. Customer support was good in isolating the issue but it is beyond the pale that a $249.00 device fails and the company won't replace it. They did offer a 35% promo code but please. #quality
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Kennyjohn
(@kennethjbasta) reported
@ring my front doorbell#2 has been having issues going to live view or even updating the view on the app when opened I think the camera is going bad
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USC Psycho 😷
(@uscpsycho) reported
@ring I'm over it. Ring tech support is a waste of my time. Is your signal strong? Yes. Do you have the latest version? Yes. Power cycle the camera. Uninstall the app then reinstall and login again. Blah blah blah... The hardware and platforn are deeply flawed. Thanks anyway, neighbor.
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beny
(@benylevy) reported
The design flaw in the @ring Video Doorbell is making my doorbell useless. Almost as useless as your customer support. When you can't help, you put me on hold and transfer me to someone else? Then make me go through troubleshooting steps that don't help, but w/ someone else?
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ChickenButts
(@RadicalLeft562) reported
@MsScarlett @ring Better than my issue with my doorbell. Every time they do an update I have to change my motion sounds because it gets every car on the street Even though the motion sensor said about 30 feet away. Ring has turned to crap since Amazon bought it
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Ruben Plays
(@Ruben24_7) reported
@highatdisney @FatKidDeals @ring **** i missed this, what tab did it pop up in, can't find it?
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D Brown
(@DBrown97640147) reported
@ring you need to know the law. If you let anyone in you know it’s thieves. I think you are letting people in? Allegedly someone is. I am missing stuff. How do they get in? If they call you and you let them in it’s a thieve. I am giving you a chance to fix your security system.
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Ashley I. Ariñez
(@asharinez) reported
@ring I use Ring to monitor my elderly parents’ home 14 hours away. The password reset and authentication issue is ridiculous. What’s the point of a monitoring system if I can’t utilize without being at their home? This is exactly why I use @googlenest for my home here.
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ADrunkDillweed
(@DillBontrager) reported
@ring sells broken cameras and doesn't support after the fact. Save your money and buy eufy or nest or Anker or one of the other dozens of options.
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Andrew S
(@GROOV3FIXED) reported
@ring i have a spotlight cam and when motion is detected the light comes on but only stays on for 1-2 seconds, how can i fix this?
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beny
(@benylevy) reported
@ring Take some responsibility, deal with the fact that you didn't disclose that the batteryless device has a battery that goes bad, do the right thing about the fact that your device craps out because of it even if it has power, and be a good company.
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Geni Venable
(@g_venable) reported
@ring But it’s installed on the wall. That’s the whole problem I raised initially. Is my only option to uninstall it to gain access to the QR code?
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J. Richard Fiorillo
(@jarifi12) reported
@ring Worst customer service ever. Waiting now more than 1 month for refund. 5 phone calls. One excuse after another. Order # 004-88898.
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Venus Nadira 🧘🏾♀️
(@HeyMrRagerrr) reported
@ring guys one of my cameras is broken and showing a purple hue in the lens and I can’t get it to go away.
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beny
(@benylevy) reported
@ring This does not seem to be true, @ring. What I've experienced is that you do not want to solve this problem. What you'd rather do is literally ignore the fact that you sold this as a wired/no-battery solution and tell me that it's old and so the battery not working is my problem.
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broccarter
(@broccarter) reported
So, I’ve called and talked to @ring 4 times today and they still@have not solved the problem. For a technology company they sure don’t have the crap together. @jamiesiminoff is this company working like you want it to?
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Verified 1 Good Guy!
(@LAmaleCA) reported
@ring human trash belong in prison
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Tony Lucas
(@tjclucas) reported
@ring I recently purchased a v4 doorbell but the email link for an additional faceplate doesn’t work, the code doesn’t work either if I go directly to the store. Can you help please.
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max hollen
(@biggmax81) reported
Hey @ring why when I try to go live on your garbage cameras it just freezes? Oh wait, I know, cause @ring cameras suck. Waste of money
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Avani
(@avanigavani) reported
The @ring app on Android is hot garbage. The instability of the app is making me reconsider a different home security system
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beny
(@benylevy) reported
@ring "We at @ring take your problems very seriously. So if you have a problem, go buy a new one so we don't have to deal with it. And don't even bother calling us. In the end the aggravation of calling our "we don't care" customer service will be for nought. But don't worry...."
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Sam Machin
(@sammachin) reported
@hardillb @ring Oh yeah still WiFi Only, also only 2.4Ghz I think. Again not an issue here
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Jeff Floyd
(@youcandomore1) reported
hey @ring ... i have been on hold for 45 minutes waiting for help... they said it would be under 10
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Amaad Wainright
(@AmaadW) reported
@ring I’m sorry for not going to you guys first I should of went with my first mind @VivintHome is terrible and customer service is trash
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Jane bruce
(@jane_janebruce) reported
@ring no help from you again … I’m seriously frustrated and upset I’ve provided you with everything … still no refund … quite shocking
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Mark Swearingen
(@NotSwearingeR) reported
@uscpsycho @ring @EufyOfficial Oh man hadn’t heard that. Thankful most of mine are outside facing. I guess short of your own closed circuit system things like that can always be an issue.
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beny
(@benylevy) reported
@ring Also, the solution by @ring to neglecting to tell your customers that there's a non-replaceable battery that will go bad seems to be eventually offering a discount on a new one that is pretty much the same as what one would get on Prime Day.
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Troy✌🏼️
(@mikemc60) reported
@uscpsycho @ring Try shutting off your VPN and see if it connects - that solved my ring problem but didn’t do a lot for cyber security
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ADrunkDillweed
(@DillBontrager) reported
@ring customer support is absolute trash. They sell defective products and refuse to replace. Switching the family over to eufy instead.
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CJB
(@queenmary114) reported
@ring That’s GREAT! Unfortunately, my Ring Pro STOPPED working after having it for only 1 year. Called RING but they were unable to resolve issue and said I had to purchase another device. How long are Ring devices expected to last???