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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (26%)
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Online Features (23%)
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App Crashing (18%)
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Errors (12%)
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Website Down (11%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing | |
 Manchester |
Online Features | |
| Gloucester |
Sign in | |
| Bognor Regis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Pickles
(@BillyPickles6) reported
@ring @JayStorm84 I am having the same issue. Have they told you what is wrong or anything yet? I am on hold just waiting to speak to someone. But if they told you something useful I won't bother staying on the phone. Lol
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John Huckle
(@JohnHuckle8) reported
@ring I am sorry, but I get the same messages from you (Ring) all the time and 11 months down the road again same messages same questions so no point, no one seems to want to admit the App is crap and don't want to replace my item....
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Mike Lupole
(@MLupole) reported
@crav1992 @ring Were they any help? My doorbell notifications previews stopped a few days ago as well.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary is the worst. Their servers are laggy. Their support sucks. They dont care. @Ring
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Ryan Perkins
(@perkyincincy) reported
@SoccerWorld_Ca @ring Having the same issue now. Did you get yours fixed? Was it related to an update
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Starts with a P
(@ImACrazyHuman) reported
@ring the rich notifications stoped showing up. Reinstalled still not working so went to your support page tell me to go under device settings rich notifications is gone. we pay for the monitor & was working a few days ago, any fix or is this a issue you are working to fix thanks
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Not Infected Not Illegal CupCarDriver 🇺🇸🇺🇸
(@cupcardriver) reported
@ring Worst customer service ever. The oligarchs have mucked this up too. All our Ring products are trash can bound. Don’t b fooled, Ring doesn’t not care about your safety. I was told I wasn’t allowed to share a person who trespassed at 2am last night. But a friggin coyote is ok
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Leon Zambrano
(@LeonPZambrano) reported
from
Albuquerque, New Mexico
@ring Question. Recently I had the feature on the #Ring Alarm System app to see a preview capture of what set the sensor off. And the past couple of days the feature isn’t working? I haven’t changed any settings. Any reason? Glitch? Thank You, Leon #RingApp
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MattyR
(@mcroddan) reported
@ring I set up A19 bulbs in my house and connected them to my Amazon Alexa - but every time I ask Alexa to turn them on they turn back off again after a minute. I can’t find any answers online, can you help?
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Josie M
(@JoJo117788) reported
@ring When is the rich notifications issue being sorted? So annoying!
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Billy Pickles
(@BillyPickles6) reported
@GWatsabaugh @ring Are you logged on by chance? Main issue on my end. was trying to get on when logged off. Family member tried it of mine and now cant back on. So if you are logged in don't log off until they fix it. Lol.
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Brian LePore
(@POWRSURG) reported
Man, not even 40 days of owning a @ring and my car got broken into and my Ring didn't record it. Why did I get this again?
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robert smith
(@dancastree6346) reported
@ring There is another problem with notifications
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Globalminded
(@AmyWils61843382) reported
@ring Apparently, my issue is common, but the chat responder has me waiting for over 20 minutes and counting while he waits for someone to give him a response to help resolve my issue. Let’s speed it up!
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Victor
(@blevons) reported
@ring Just spoke with the rudest CS rep. Rushaud G. Asked for supervisor and would not transfer without verifying account. Could not get code in app with were sorry error. He said he emailed but did not get code. He said please call back and hung up. Very RUDE!!!
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(((RB Blair))) Proud Democrat
(@TuxcedoCat) reported
OMFG @ring your support sucks so bad! Do you have any idea how ******* difficult you make support for an old woman? I’m guessing not. #ring @amazon
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No Effin Mask or Death Jab CupCarDriver 🇺🇸🇺🇸
(@cupcardriver) reported
@ring tried posting a security issue 5 times and keeps getting rejected. What the hell is wrong with this company? The first time I need them and they fail? Time for a better system. Been on phone with tech support for 30 minutes. Is this a joke?
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Herv310
(@herv310) reported
@ring Honestly you can help me but putting out a tweet so people will know not to call. It’s a waste of peoples time and resources. We should have to wait almost an hour to hear something that your team is already aware of.
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Thomas Harris-Howson
(@Tomoharry) reported
@ring hey team know you had an outage reported through your feed, may I confirm whether this would be impacting switching modes from away to home had issues where our cameras wouldn't go offline with a mode switch.
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erica
(@brewsyblonde) reported
now that I got my @ring floodlight security cam setup, is it bad I wanna catch someone on my porch
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Herv310
(@herv310) reported
@ring . I just wasted 1 hour of my time on the phone just to be told that Ring is aware the rich notification don’t work and in 3-4 working days I should get an update. It’s been down for a few days already. So I ask. why not alert the customers to save us time in calling in.
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SoccerWorld
(@SoccerWorld_Ca) reported
Rich text notifications not working; seems like a spreaded issue since this morning... @ring
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SoccerWorld
(@SoccerWorld_Ca) reported
Rich notifications not working; seems like a spreaded issue since this morning... @ring
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Jack “Dicksonia Antarctica” Bremer
(@jackbremer) reported
@ring Any plans to offer more via @IFTTT? Pretty poor there's only the doorbell in there. Why no cameras or alarms? What I really want to do is know if my back doors are open and it's going to rain. I have alarm + contact sensors.
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cards
(@cards_suns) reported
@ring your cameras have gone to complete garbage. I will never ever buy a ring product again. Your cameras do not catch motion anymore. My wifi is 250+ MBPS. If I want to catch motion I have to watch live. If not, they’re useless and do not work.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@Canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring #canary #canarysucks
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FlyTipCrusader
(@FlyTipCrusader) reported
@ring We have had a Ring 2 doorbell for a while now. But it seems that your app has changed recently so we are having issues. I hope that you can help. Motion Zones - I can't edit them anymore. I can switch them on or off, but I've lost the ability to change the zone distance.
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cards
(@cards_suns) reported
@perkyincincy @SoccerWorld_Ca @ring It’s still not working for me. Stopped at 5am Arizona time. For the last 2 months my cameras have not been picking motion up either. Ring has become horrible, and customer service is horrible.
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Galaxy
(@YTGalaxyGaming) reported
Anyone else having trouble with the @ring floodlight? My motion lights won't turn on. Double checked the setting already.
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dockdrumming
(@dockdrumming) reported
Is it me, or is the @ring app having a BAD night?