Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (25%)
- Errors (17%)
- App Crashing (11%)
- Website Down (10%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Errors | 2 days ago |
|
Paris
|
Errors | 2 days ago |
 New York City
|
Online Features | 3 days ago |
|
Lancaster
|
Device Failure | 5 days ago |
|
Ronkonkoma
|
Device Failure | 6 days ago |
 Shawinigan
|
Sign in | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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twitch.tv/Zagreus (@I_am_Zagreus) reported.@Hermesparcels You know what I love? My @ring doorbell. They allow me to see that your driver came to my door, didn’t knock, or ring, and just threw down my package, snapped it and left. Pay your workers more so maybe they’ll actually do their job.
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AnJoCo_Music (@anjoco_music) reported@ring I just bought a Ring wifi range extender. (UK) instructions say go to 'set up device', then 'security' then to choose 'range extender'. It isn't showing up though. When I click 'Security' it asks me to set up a base station - no way of selecting wifi extender. Please help
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Jayesh Mistry (@JayeshBolton) reported from Bolton, England@ring Bought my ring doorbell last month and there is always a delay when someone rings the bell of around 60 seconds poss more. I have tried reinstalling app and even changing my internet provider but still not working. Please help!!
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Mike Horn (@MikeHorn_Curls) reported@ring after latest firmware update to ring spotlight cam wired the videos are skipping. Excellent connection link 157 Mbps to cam. Ever since AWS servers had problems and the app went down twice in the last 2 weeks videos have had issues. Please look into it and fix ASAP.
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Mike Horn (@MikeHorn_Curls) reported@facisback @ring It's doing the same exact thing for me. Definitely a server problem. They need to acknowledge there's an issue and fix it ASAP.
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Kayle Clark (@kaclk) reportedMy alarm system (@ring) notified me that the wifi was down at 11:35 MST if that helps @Shawhelp. So it’s been down for nearing an hour now.
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported@MikeHorn_Curls @ring Did you try the web login? I want to see if you're getting the same error message as I am. Mine too has skipping on the phone app but no error msg. "Sorry we had trouble loading your event" is on the web login. I am hoping you get that msg too to see if this is widespread
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Leah (@Dimpletrix1) reported@ring My doorbell keeps going offline and then states it’s unable to connect to ring network. Initially this was due to the update but it’s recently happening again and I’ve got very good reliable wifi. I need the Ring to be more reliable then it currently has been.
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Kaden Arkeder (@KArkeder) reported@ring I Got a spotlight cam battery I wanted to install but I can’t get the ball mount to fit and can’t unscrew the grey piece to loosen because the screwdriver you sent doesn’t fit. Please help.
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Cheveryn (@cheveryn) reported@ring Could you help med with the part number for a replacement power adaptor with EU plug for the base station?
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Bobby Dee (@bobbydee647) reported@Harvey63Martin @ring Same issue. I have a subscription too. What’s up??
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Gary's Here (@Gary_LV) reported@ring placed order on the phone 12/7, never received confirmation, cc charged, no one can tell when order will ship, order has expedited shipping, no one send my order info, missing from acct too, the issue can only be escalated, not resolved, awful service, I need order by 12/14
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Tommy (@tcarr85) reported@ring I was getting help for a problem with my devices, your care agents promised to look into the issue and get back to me, I followed up and they said they were still looking into it, that was 9 weeks ago. No one is responding now. Can you help? Or should I give up and move on?
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Mike Horn (@MikeHorn_Curls) reportedThe average person probably thinks there's an issue with their internet and that's why their @ring videos are skipping today. It's definitely a @ring server problem.
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Kimberley Stedman (@Stedders_1) reported@ring Your customer service is disgraceful. Ordered something 2 weeks ago - called 3x for status and being told it is in stock and escalated to “Shipping” who never get in touch. The items are in stock - why won’t you ship them? Last call they hung up without resolving. Bad.
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Jake Wrobel (@jake_wrobel) reportedMy doorbell won’t load and hasn’t captured any events since yesterday afternoon. Is there a software issue? How should I troubleshoot? #help #ringdoorbell3 @ring
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Mike Horn (@MikeHorn_Curls) reported@facisback @ring Our cameras are recording the events fine, it's the processing server side that is the problem.
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Drew Irwin (@AreAyEye) reported@ring why am I getting two notifications for motion instead of just one? Can I go back to just one? I’m having trouble finding that setting
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Alex (@Real_Alex_Y) reported@ring This has to be a software issue!
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Sof (@sofmervaz) reported@ring I need to get customer service help!!
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Mark Pope (@MarkPop07295332) reported@ring Just returned six floodlight cameras for my children's home due to their EXTREAMLY POOR customer service oh wait please excuse me "Social Care Advocates". going to go with another company and make a you tube video of me blowing up the ring camera.
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Willie Watson (@williewatson1) reportedTerrible service from @ring @ring_uk . Repeated calls result in no action. @ring please can your logistics team contact me to resolve
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Willie Watson (@williewatson1) reportedTerrible service from @ring @ring_uk . Repeated calls result in no action.
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Belal (@belishthemozza) reported@jakepaul stop talking all this **** and let’s meet @ring
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Jake Putman (@JustJakeP) reported@ring I’ve been on hold twice now for over 30 mins each time, got disconnected both times!!! Trying to set up my security system, can you help please??
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Nic Peters (@croydonic) reported.@ring I'm having a pretty awful customer experience right now, and I'm sick of waiting 4 callbacks & unhelpful responses from a no-reply mail address. Twice now I've been promised a call back and not had one. Can someone please get in touch to to help? #ring #badcustomerservice
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported(cont'd) There is no mention of this message "Sorry, we had trouble loading your event" anywhere to my knowledge on the net - so it doesn't seem to be a known issue. YET. @ring Again it loads somewhat on the app, and staggers after a few secs. On the web, the vid history quits
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BUSINESS REVIEWS / NEWS (@BusinessWarning) reported@ring Hello, there was a Ring order placed under my name and credit card, but it’s not listed on my acct history, perhaps another acct was used, can you help locate which acct I used to place the order?
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Orionchristopher (@Orion_2DB) reported@ring Hey Team, I have a smart lock that's listed as being supported, but unable to connect to my ring base station suing the pin code. Can I get help with that?
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Trisha Hoffman (@TrishaHoffmanLA) reportedHi .@ring why is my security camera picking up some motion but not all? Also some figures disappear after recording starts? Please help. Thanks