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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (32%)
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Online Features (17%)
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App Crashing (15%)
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Errors (15%)
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Website Down (14%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Online Features | |
| Los Angeles |
Device Failure | |
| Newnan |
Device Failure | |
 Rome |
Device Failure | |
 Amtsberg |
Device Failure | |
| Stroudsburg |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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JJ
(@justin_j_vv) reported
@ring what the issue with tour network. I can barely download any thing. Arlo and all other services are working. No point having your cameras if I have to wait an hour to see a video. Been like this for days.
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Dan at Dynam
(@DynamDan) reported
@ring down again. Worthless
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JP
(@ThisJustN) reported
@amazon Was just hung up on by @ring after having spent over two hours on the phone trying to work through an issue with an order. Who can I speak with if they are unwilling to address my concerns and provide a complete solution?
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Maverick 3.0
(@web3_maverick) reported
@ring @insane_irish Crazy that so many purchased the Ring systems of the back of multiple promises of HomeKit support. We’re about to enter 2022 and there’s still no sign of HomeKit support. That’s pretty poor and definitely makes me regret investing so heavily in to Ring, otherwise I’d switch.
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fios summer
(@FiosSummer) reported
@ChromeThunder @ring Live dead again. As usual. Why can’t u fix this ?
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Nancy H
(@nancyhenry_) reported
@ring camera is giving worst customer service today! Btw if you live in #Canada you should bring you're device into the house to warm up, in order to work correctly! What?
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Lord Bage
(@LordBage) reported
@LIVEpositivity I let rip to down my phone to wake the street up using our @ring camera. 8am, regular as clockwork!
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Hard Cover Lover
(@BooksPlusLooks) reported
@ring is ring working? My husband made it through the door & I never got notified. Says it’s offline but the Xbox, tv & my cell are all working! Wth- what if was a robbery 😡
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Hank The Cat
(@HankTheCat001) reported
@ring It is an absolute NIGHTMARE getting back into my account every time I get a new phone. Please take steps to improve this! I am THIS close to ending use of your products. Absolutely ridiculous.
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Sean Sellars
(@SeanSellars) reported
Me- You sent a defective product (11/29) @ring We'll send a new one Me- You didn't (12/10) We will You didn't again (12/15) We will You still haven't (12/23) We will You didn't (today) Give us your shipping info Me: (typing) Give us your shipping info or we'll end this chat WTF?!
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Graham Parkinson
(@GrahamParkins19) reported
@ring you have the worst customer service ever complete liars
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Nancy H
(@nancyhenry_) reported
@ring Yes cold weather can cause this issue, however that's not what I'm referring too. I put a different charged battery in and the device is still not working and your employees solution is to uninstall the camera and bring it into the house to "warm up".
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Kody
(@TMTteammoney) reported
@ring @theboynate Trash! I’m out of the country and 3 cameras say no wifi when I confirmed wifi on! Junk
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Ben M. Schorr
(@bschorr) reported
Hey @ring, the UX on your website needs a lot of help. For one thing when I click "Submit" on a form, changing the button to grey and giving zero indication of whether the submission worked or is pending or ? is a lousy user experience.
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Nancy H
(@nancyhenry_) reported
A @ring manger called me back and surprise, the issue is with the device and not the fact that I didn't take the ring camera into the home to "warm it up" as the last manger had suggested!?? Ring needs some new employees or way better training. #Canadians don't take kind to B.S.
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GNVPT
(@Gnvmom) reported
@ring an hour on the phone with customer service and just got transferred to yet another rep to start over. Can someone actually resolve my problem?
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Sarah Howard
(@sarahrhoward) reported
.@ring has the WORST customer service ever. Also both of my devices are offline and to get them online I have to remove them from my ROOF to get a dumb code that they won’t provide to me!!!!!! What a horrible company.
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David Hollifield
(@DavidHollifield) reported
Man, @ring support has to be the absolute worst support I've ever dealt with. And I have Comcast! It takes at least 30 minutes to do the simplest thing. Had to just hang up this morning after 40 minutes. It's really a shame. It was one of the best before @amazon took over.
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Zak Jakery
(@whitehershey_91) reported
@ring @insane_irish Still no integration? WTF.
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Sent it
(@Kilo_G_) reported
@ring Again, thanks for the poor customer service. You did nothing when DM you 1. No rings in stock 2. Rings mistake not the depots 3. Waste my time over and over again.
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GovShirboCham, B.A.
(@sometimeslunch) reported
@ring Are you guys experiencing issues? For weeks my app keeps telling me there are connection issues and won't show me any videos or live footage. I just tried uninstalling and reinstalling the app and now it won't let me log in and said an error occurred.
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TnRedBone615
(@TnRedbone615) reported
Especially when we're not home. Which is the whole purpose your advertising and "morals" stand on. @ring My mother's package was stolen off her porch today, & B/C her protection plan was removed due to your error,all proof & videos were lost, but no one cared in your call center.
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Eoin O Brien
(@EoinOBrien7) reported
@ring just installed 2 ring floodlight pro cameras. OMG floodlight is a bit of a stretch. Like stepping back in time compared to cheap 20w LEDs. yellow weak light. So bad I’m reinstalling the LED floodlights beside the camera.
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Alie
(@Alie18809814) reported
@ring have used ring for a few years no problem. Now it lags. Reset and now it just has me going in circles. Your device is terrible. I will be running over with my car shortly.
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Jason Costa
(@jayjay8382) reported
@ring You really need to fix the lack of notifications when the motion detector battery dies. Mine died almost two months ago and I didn't know until today when I happened to open the app. Why no "bypass" notification when setting the alarm?
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Jamie
(@JamieHoyland2) reported
@ring Shame I had an attempted break in the other day, and your product had broken a few days previously.. I’m waiting two weeks for a replacement, called yesterday and was told it’s out of stock and no idea when I’d get a replacement????
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G
(@Grays72) reported
@ring @tophat_lady The fact is, Ring has constant connection issues as they route a persons video through their slow servers! Ring will always blame the High speed company or the owner. It has become a joke that by the time you get your video, the crooks are long gone! FACT!
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May Leigh Damage
(@MayLeighDamage) reported
from
Frazier Park, California
So like, the worst part is that I got this thing because I was being harassed and stalked by some awful humans, now I’m not even sure if they are the ones behind it. This @ring is supposed to make me feel safer, not even more violated paranoid. 😤
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Scoobs 🤿🏴🇨🇦🇨🇼
(@scoobs57) reported
My @ring doorbell is now just a very expensive doorbell. After only a year I am sick and tired of the app which spends most of its time updating or requesting me to sign in yet again. The burglars have already been and gone by that time! A waste of time and money.
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Luis Franco
(@1128fg) reported
@ring I have more than 15 days with a problem with my order and nobody can help me in Custom serv, the calls go to another country where they do not have any type of Communication and idea of their work, Thank