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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (26%)
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Online Features (24%)
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App Crashing (18%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing | |
 Manchester |
Online Features | |
| Gloucester |
Sign in | |
| Bognor Regis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Jay
(@ryan4258) reported
@marcy_c1223 @ring Could be 2 years.. there's no ETA and no update since 8/5 besides "it's offline". What kind of IT resolution is this? It's no resolution at all, it's a huge, ongoing FAIL by Ring.
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Joe Martell
(@jmartell09) reported
@ring Still trying to fix this???? I guess I’ll go buy a nest cam cause this is ridiculous.
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.oO Dave Oo.
(@DaveF83) reported
@CyborgSniper @ring Ah so there is an outage? I've also been wondering why mine had stopped working over the past week
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bfgifs 🌎
(@bfgifs1) reported
@ring Y’all internal system is screwing up showing things offline while others are
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Rhonda Lynn
(@frogsgirl2016) reported
Ok @ring, It’s been a week since the rich notifications went down. Do I need to send my neighbor to help you? That kid can fix anything. 🙄
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nicole🎈
(@nottodaynicole) reported
@ring i’ve wasted a couple hours of my time waiting on the phone for the first issue that got resolved yesterday at 6pm and I truly don’t have time to take another hour away from my desk to try and just get into the app.
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Bexx
(@OnlineGoddess) reported
@ring what’s happening with the live notifications? They’ve been down a week now and no new update on your status page.
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Me*
(@IfnotwhywhenM) reported
@ring Nearly a week on and Rich notifications still not working! What's going on?!
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spyhoook
(@spyhook) reported
@ring it has been 6 days now…I require you to give some money back on my protect plan as you are not offering all that you advertised. You need to retroactive pay back everyone for the down service!
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Dom
(@mynameisinic) reported
@ring when are you going to fix rich notifications for the app?
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Ruhel ****
(@CyborgSniper) reported
@ring Hi. Any updates on the service outage for the smart notifications. Thank you
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spyhoook
(@spyhook) reported
@ring Where is our credit for a non working system that we pay for? You didn’t even talk about the only subject I mentioned? If you take an Uber and it breaks down do you still have to pay??
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Dan Phelps
(@DaddyDan8) reported
@ring This is taking the mick now, how long does it take to fix?
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Ray Bloody Purchase
(@RayPurchaseEsq) reported
@ring @ijimenez1 I could literally spin up an AWS instance and code the entire back-end required to start an entirely new Rich Notifications service in the time it's taken your engineers to sort this issue.
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Josh Leggette
(@WM_VA_Josh) reported
@ring My doorbell is hardwired but I am still having this problem. Is this also part of the known issue? Thanks!
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Ray
(@RayShmn) reported
@ring spent about 30 mins on phone to Ring this morning. Still no resolution to what is a very basic problem. Customer service???
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Sam Kessler #BLACKLIVESMATTER
(@SamFK) reported
@ring hey guys, my stick up cam keeps telling me it has a low battery and won’t pass a video signal even though the device is in wired mode…. Help? right now it’s an expensive paperweight, and I have no way to check on my pets when I’m away…..
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Nick⚾⚾
(@mintbury) reported
@ring Do I get a refund for the days for the days I can't use Rich notifications. Seriously fix the damn problem
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J
(@jaay_killaa) reported
@ring Still waiting for the rich notification to work. I’m sure we’d all like to get updates on what you guys are actively doing to fix this issue instead of clicking a link that’ll say the same thing for 4+ days straight
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Ryan Jay
(@ryan4258) reported
@ring Hi there, it's been 200 hours since you last gave a new update on this issue. What's the latest information other than "our team is working on a fix"? What's the problem, should I just cancel my service since I'm unable to use it effectively? How is it possible there is no ETA?
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Tony Green
(@Jazzyt747Tony) reported
@ring Time to research a replacement product... moving into new house in 2 weeks and do not want to setup this buggy system. Hopefully can find a system without subscription fees and reliable.
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Kim
(@ilikekimber) reported
@ring hey! I don’t get a notification until about 5 mins later. Both myself and hubby are using the same WiFi € have same model phones etc and he gets his notifications in real-time! Any suggestions on how to fix it?
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a59alerts
(@a59alerts) reported
@ring See this is limited to battery doorbells but we have a hard wired one and not getting rich notifications on this either? Any help on this please Ring?
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mako sato
(@plexiglassgate) reported
@ring ever since the update I cannot view anything that’s live even when there is a motion, my internet speeds are fine so what’s the issue?
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DGIUDICE
(@DGiudice2) reported
@ring quick question. My alerts are no longer sending me a still picture. How can I fix this?
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Jay
(@_COOL_Jay) reported
@ring Still not working ..seriously??
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ChrissieTorcaso
(@fuego_rojoDartz) reported
@ring Still nothing? So if something happens to us, our homes, or property, can we hold you responsible since your team obviously isn't working on this issue as you claim?
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Hackers
(@salonepekin) reported
@ring FYI it's not working for hardwired devices either.
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Jeff Danger
(@SkinBear01) reported
@ring any eta on a fix for rich notifications on battery powered devices? Not having them is annoying. Please fix!
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iceeejay
(@ijimenez1) reported
@ring Where is the update on this issue?