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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 30% Device Failure (30%)
  • 25% Online Features (25%)
  • 17% Errors (17%)
  • 10% App Crashing (10%)
  • 9% Sign in (9%)
  • 9% Website Down (9%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
New York City Sign in 24 hours ago
Paris Errors 5 days ago
Paris Errors 5 days ago
New York City Online Features 6 days ago
Lancaster Device Failure 8 days ago
Ronkonkoma Device Failure 9 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • Phil_da_crack
    Phil McCracken (@Phil_da_crack) reported

    Wow @ring that's quite the pricing model. 1 camera costs $60 per year, but 2 cameras is $150?!? That's some first class horse **** right there. 2 ring cams hitting ebay this morning if you want em back

  • nsc126
    👽 (@nsc126) reported

    @ring I’m trying to get an update on a pre-order placed in Jan for a KIDDE Smart Smoke & Carbon Monoxide Alarm that was supposed to ship 2/25. I’ve called in and tried the chat option and am getting nowhere. Can you please help? This was not cheap! I’d like the order shipped.

  • PaganOrigin
    The Original Pagan (@PaganOrigin) reported

    Hey @ring Why have you upgraded your entire range - but not the peephole camera? Bit **** for us renters!!!! Can you maybe upgrade this to 4k like all your other cameras?!! Then I’ll buy a new one and replace this one!!

  • Mahendra_Bathia
    Mahendra Bathia (@Mahendra_Bathia) reported

    My Ring order shipped via USPS tracking #9361289735052383424743 shows "Out for Delivery" since Aug 15, but no delivery yet. Dropped off to local post office by Ring/Amazon on Aug 10. Ring support is of no help. Why is a simple order stuck in limbo? @Ring @Amazon @USPS

  • jmarc5800
    Jmarc5800 (@jmarc5800) reported

    @ring hi...was working fine until 2 days ago...live view on outdoor cam and indoor cam works fine. When trying to access live view on doorbell it goes black until I hit full screen. Using Android app. On play store looks like others may be experiencing this issue. Thanks.

  • DMCF70
    DANA Camp-Farber (@DMCF70) reported

    @roslynholcomb @YNB @ring It is so crazy! People feel free to steal. My sister’s landlord feels that it is okay to go into her apartment anytime that she wishes when my sister is NOT THERE and TAKE ****. People are nuts!

  • opngate
    Robert WR (@opngate) reported

    They’ve been trying to shove Ai down our throats for years now. Look at the @ring Super Bowl ad. We should resist Ai as much as possible

  • Gerhard_JF
    Gerhard (@Gerhard_JF) reported

    Hi @ring, so after contacting you and was told to phone customer services (for the 4th time) there is still no solution... Please help...

  • ShukkiieCookiie
    Shukkz (@ShukkiieCookiie) reported

    @ring can someone please help me reconnect my grandpas devices. They randomly went out and now how connect

  • peggy0242
    Peggy Spoutible.com/peggy0242 (@peggy0242) reported

    @davidma77507034 @YNB @ring Why are you such an overly sensitive PAB? If someone posts something you don't like, just keep scrolling...nobody owes you any kind of 'help' so stop trying to police a Black Woman's timeline.

  • kantstopwontst1
    kantstopwontstop88 (@kantstopwontst1) reported

    @ADTRbreakdown @ring Wth ! That’s all bad and I’m assuming you changed the settings for motion and all. Damn man never heard anyone having issues.

  • LynnJen727
    LynnJen727 (@LynnJen727) reported

    @ring can you help? Cust Serb told me I could schedule modes but option is nowhere in settings. I have the pro plan.

  • elteslaengineer
    Jose Troitino (@elteslaengineer) reported

    @ring are you guys down? Having issues? Is there an outage? Please advise.

  • astoriarunner
    NYC Walker (@astoriarunner) reported

    Is @ring customer service the worst? Yes. Especially on chat. I ask for an URL and then sends it to me and then exits the chat. Thanks so much for your care. And then have me buy an entire kit to replace 1 screw. And who knows how much for the shipping. Not ideal at all.

  • Twanna80586084
    Lisa (@Twanna80586084) reported

    @amazon @ring flood light cameras are useless if you cannot read license plates🤬🤬. @amazon you now own ring. With your advance technology this shouldn't be an issue in 2023. Had trespasser but the cops need the plate to make an arrest. Who else has this issue?

  • luke4696
    Front St. Finance (@luke4696) reported

    @ring your **** sucks…. @SimpliSafe is way better. I regret switching at my new house so much. Just trash.

  • Duch3s5
    Michael Gardner (@Duch3s5) reported

    @ring can you please stop shoving the AI **** down our throat. I do not need to see the notification about my trial for AI description being expired every time I open the app. If I wanted that feature I’d sign up for it. I’m about to just go with a different company at this rate.

  • dennusb
    Dennis (@dennusb) reported

    @ring Hi there. I lost the USB cable to charge my Ring Alarm Keypad. Is this something you can help with?

  • CoopersReds
    Coopers Reds #CooperIn (@CoopersReds) reported

    @ring Hi I have recently purchased the new ring doorbell plus and have been try to link it to my @smartthings account so I get notifications on my Samsung smart TV. Every time I link my Ring account to smart things my new doorbell doesn’t appear. Please help

  • ZachSmithNY
    Zach Smith (@ZachSmithNY) reported

    @ring can you help me with a refund? I subscribed to annual pay for a few days, realized the mistake, canceled. Refund issued for 90 dollars. I subscribed to monthly. Can I get the full refund?

  • raymondjtoth
    raymondjtoth (@raymondjtoth) reported

    @ring Ring video doorbell app using, rin posy from other give error ever time open check internet but internet on android phone on since can post here can you look at this please fix it rebooted phone same thing gose on

  • Enfys7
    Gwynster (@Enfys7) reported

    @ring my doorbell chime Is not working. No blue light, no flashing when I try setup. Tried 4 different sockets. App says it is offline. Pls help

  • AndrewPhisher
    Andrew Fisher (@AndrewPhisher) reported

    @ring Why is it that out of ALL of the devices in my house, the Ring is the only thing that just doesn’t reconnect if there is an outage and there is no way to reboot the device without being right next to it… what is the point of it being remotely accessible then?!!

  • Suraj2529
    Suraj khindkar (@Suraj2529) reported

    I am taking loan few month ago in ring app and 4 emi bounce in some crisis and my last company some payment issue so ring agent harass in daily basis and I'm send mail also for settlement but he was saying RBI authori on our company dnt settle ur loan @RBIsays @nsitharaman @ring

  • ConeyFerg
    Beth (@ConeyFerg) reported

    @YNB @SuckaFreeZone3 @ring Yes!! People who steal necessities, like kid's medicine, are way more stealthy. I'll find empty packaging on the shelf. The only people I've seen ACTIVELY stealing are white women slowly going up & down each aisle, taking random items.

  • ZygiBajor
    Zygi (@ZygiBajor) reported

    Is anyone else’s @ring app not working in the UK? Keeps saying there’s no connection available

  • jversegame
    Its_just_james_92 (@jversegame) reported

    Hi @ring I’m having trouble logging into my account , I’ve followed the steps online but it’s not working please can you help ?

  • ahackeson
    Andrew Hackeson (@ahackeson) reported

    @ring I ordered a ring sensor in July 2022 and never received it. I have tried several times with your online twitter team and your process of messages, forms and customer service agents is very bad.

  • Gerhard_JF
    Gerhard (@Gerhard_JF) reported

    Hey @ring, so my Ring Spotlight Cam Battery stopped working, phoned Customer Care and was very helpful and said it will be replaced. 4 Months later and still waiting… Any help please?

  • stamf0rd
    My World, My Way (@stamf0rd) reported

    @ttb_backagain @ring Try giving Amazon a nudge, might help, nothing to lose.