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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (23%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jatin A. Shah
(@JatinAShah) reported
@ring I’ve been a customer for about 4-5 years and with several products. You guys don’t support your loyal customers. Having a problem with a new ring and the only option I was presented with is call an electrician on my dime! It’s easier to get another company’s product.
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Goutam
(@Goutam54206511) reported
@ring @ring_uk Firstly are you interested to resolve my issue? You sound giving up by repeatedly mentioning to cancel the plan - is that how Ring to customers? These are becoming very discouraging and providing me with a very negative picture about Ring.
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Andy & Kirstie
(@andyandkirstie) reported
@Real_Alex_Y @ring I think the top down lavatory cam is a bit OTT to be honest.
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peter porter
(@Peterporter80) reported
Looks like @ring Has got a shortage of ring floodlight cameras as they can’t give me a date I will get my replacement poor service
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Sasha
(@hartlandpoint) reported
@ring I’m trying to log into my app and it keeps telling me it doesn’t recognise my device/browser so it won’t email me a authenticating code and that I need to get the code from the app/account I can’t log into. Please help. I’m in the uk. I don’t want to call the US.
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no vibes, just fumes
(@itshullabalulu) reported
@catladyactivist @ring We have the same issue. Cars can go by and not be detected.
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BHD
(@h_duk) reported
@DerekLinfitt @ring Judging by your replies to me and Ring I am starting to understand why they didn't rush to sort you out. Calling out bad customer service publicly is the right thing to do, but you seem to be one of those 'whatever someone suggests you find a reason to not do it' kinda folk.
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C
(@Mama90cr) reported
@ring Wow, that’s really bad, I see people requesting this feature 3+ years ago. What is the reason for limiting a single person in a household to manage the security system?
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Mark Simmons
(@MarkSimmonsSays) reported
@ring I’m trying to post to Neighbors and the app and website do not let me move to the “Preview Post” step. Can you help?
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BHD
(@h_duk) reported
@DerekLinfitt @ring I had a positive experience. I asked you how you had contacted them. I was trying to be helpful. I took time to see if there was anything I, a stranger to you, could do to try and help. As you started your reply with an OMG. I couldn't be less interested now.
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katie makris
(@KeggerMak) reported
@ANCCostello We’re checking our @ring here but didn’t have anything! But Eli and I definitely saw the car while we were playing inside. Someone knocked down the sign at MI & SD too (unrelated but maybe not?) so I sent that to @311DCgov !
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Terrii
(@Marvindotgg) reported
@ring No error to see, you click "Manage my account" wait 5 minutes, then click "Update payment method", "Replace payment method" wait 5 minutes and it redirects you right back to the Dashboard, simply just does not work. You can see the flow in your analytics trail.
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stoneycatpalmer
(@stoneycatpalmer) reported
@ring cameras are only meant to last 3 years before they break down and fail. Almost as if by design. Time to replace mine with another brand that cares to make quality products. How sad.
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C
(@Mama90cr) reported
@ring Is there still no way to promote a second account to “owner”? My spouse has owner and I have shared, cams keep disconnecting and the help docs tell me to do something I am unable to do with my limited access.
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Chris Basham (Taylor's Version)
(@twisttiesuicide) reported
@ring are there any system issues right now? On vacation and our doorbell and stick up cameras are reporting offline in the app, but showing as connected to our router?
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Nerdizzle
(@Nerdi33le) reported
@ring @Its_Miss_KLT Good luck should you need to return something. The experience is awful. @ring has terrible processes and customer service.
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stoneycatpalmer
(@stoneycatpalmer) reported
@ring please fix your damn cameras. Night vision stopped working for no reason and resetting it doesnt work.
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kylan foster
(@mzmbbiz5024) reported
@celenie @ring The Dream Charity Team invites you to join us. Using 3 minutes a day, earn more than 100 US dollars a day and more than 3,000 US dollars a month, let us become friends, make money together, and use profits to help those we want to help. My contact telegram: +pootskaya0
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🏳️🌈 Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@ring I've done all the troubleshooting w/customer reps, as well as on my own (I'm a tech person). Made every adjustment possible to every cam. Had one replaced. Even bought MORE cameras to try to cover better. Ring cams are just bad products. I'm interested in other brands now, sorry.
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Mark Shanks ◎
(@MaShanks) reported
@_One8Seven1_ @ring This is the same **** I am going through. I'm about to rip all the @Ring camera's off the walls. The only thing these apps and camera's are good for are wasting time watching the screen say "Loading.. 🔄"
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droonster
(@DerekLinfitt) reported
@h_duk @ring Omg. I called them out AFTER 3 different attempts being completely cooperative. Ring has all the messages from my third attempt at trying to get answers. They can post them to show how cooperative I was up until they said too bad.
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danny sfeir
(@dannysfeir) reported
@ring wrong address on Apple Pay buying a product. There is no way to amend this online. Your solution is giving customers 45 minutes to call before order is sent to the fulfilment Center - but you are closed! What are my options??! Please help me resolve this
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Paul 🇺🇸🏍️#ExGOP #VotedBlue #Antifascist
(@PaulSRey) reported
@catladyactivist @adamsmomof4 @ring I use Blink cameras for my travel trailer. They’re a C- at best. If you want a serious surveillance system, consider a BlueIris server. It will cost you more, but it will never let you down!
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Nerdizzle
(@Nerdi33le) reported
@ring Friendly relatable content here to suck u in. Don’t be fooled they are corporate & don’t care about their customers. Worst possible returns experience & still waiting on a returns label. They’re part of @amazon. How can it be so convoluted when returns to Amazon are simple?
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Hannah Brain
(@MrsOrnsack) reported
@ring I just did and I got through to someone but it was a very bad line (couldn’t understand what they were saying as lots of chatter in the background!) and then they hung up!
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🏳️🌈 Cat Herding Science Nerd 🔬
(@catladyactivist) reported
I own 8 @ring cameras, 3 to cover areas the first 5 were failing to consistently record events from 🙄 allowing a thief to go undetected twice. Load times mean doorbell cam is usually worthless. Motion freezes at important times. They randomly go offline. Looking for better cams.
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Damin Jim. I'm a doctor, not a HIPPA.
(@badtakesbad) reported
It's interesting that the @ring app insists that my doorbell is offline yet I get motion alerts. And only motion alerts.
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Cecelia Borchick
(@ladyredbingo) reported
My lovely brother-in-law bought us a @ring but @verizon internet is totally **** and the ring won't work. Yet verizon claims they provide the best internet. . . NOT!!!!!!
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paul D price
(@paulDprice1) reported
@ring I purchased a new cell phone , your system is a nightmare to get reconnected ...I'm beginning to believe after having to have a battery replaced not even a then after calling your tech support line the party they were having in the background
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droonster
(@DerekLinfitt) reported
@h_duk @ring I treated them right through three different processes. After they said too bad even though the monitoring proved it was within warranty I let people know. How is that not treating them right? Calling out bad customer service isn’t wrong.