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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Francisco |
Errors | |
| New York City |
App Crashing | |
| Blanchester |
Device Failure | |
| Parsippany |
Errors | |
 Mönchengladbach |
Errors | |
| Los Angeles |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Middleton
(@m1665t3r) reported
from
Alsager, England
I was originally impressed with my @ring doorbell but then came the updates that killed my device and now the terrible customer service thats led me to be being 2 months without a working device that adds to me hating this company. Seek out a smaller competitor.
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✡️
(@88B888888888888) reported
@ring Is this a known problem?
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Caroline Marion
(@sweetcaroliiine) reported
Single handedly the worst customer service from @ring. If you’re trying to decide which to use, go with google nest and do not even think about getting a ring doorbell.
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max hollen
(@biggmax81) reported
Hey @ring this is your weekly reminder that your cameras are garbage.
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Wizard of IT
(@giudici79) reported
@ring When do you all plan on fixing the existing bug where it never recovers from cellular backup if you temporarily lose internet? Its a known issue in your support forums yet you ignore it. We can't keep manually restarting the base station to fix this
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Paul Reed
(@reedyp) reported
@ring hi, installed an alarm system on Saturday & a sensors keeps saying tampered. spoke techsupport the guy says I can’t leave doors open for a prolonged period without them showing this error. Surely that can’t be right everybody wants to have their doors or windows open?
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Deepak Dudhia
(@dudhid) reported
@ring I have to say your customer support is the worst I have come across. Having notified you that I had missing terminal and security screws for my Doorbell 3 in Dec 2020 and having rung you several time resulting in numerous orders being raised, I still haven’t received th
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PaulTurner365
(@PaulTurner365) reported
So after looking into things thanks to @ring. My postman left this in the porch as he normally would. The #hermes delivery driver took it upon himself to take this and throw it over the fence when he delivered later. WTF!
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Josh brennan
(@wheels2019) reported
As a current user of the @ring video doorbell. The hardwiring option for connecting my doorbell to power. Has solved the problem of having to remember to grab the screwdriver and the charging cord. Even in the middle of the winter
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GGlizzyGia
(@gianellamontene) reported
@ring customer service is trash ! Ring is a hype
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✡️
(@88B888888888888) reported
@ring You didnt answer if this is a known problem?
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Lincoln Riley's Bald Spot
(@BaldRileysAtOU) reported
@ring I recently bought a home and I got a coupon for new homeowners for the ring website. My wife unfortunately threw it in the trash before I could use it. Is there anyway to get another? Thanks.
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erica
(@roboterica) reported
@ring can you help? I invited a user to be able to use my ring security & he followed the invite and signed up but my app says he was invited & the app says he needs to set stuff up. When I re-sent the invite it gave an error unable to authorize. We don’t know what to do
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Joe
(@Joe_DMB) reported
@ring I love my Ring alarm. It’s such a good piece of kit. Shame the cameras are so bad. I got rid of all mine as they were so unreliable. EufyCam 2C and 2C Pro with the Homebase 2 trounces the Ring cameras by comparison.
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BiciDude
(@robdeleonjr) reported
from
McAllen, Texas
.@ring do y’all wanna buy my @googlenest doorbell and get me back on team ring. @googlenesthelp is the worst!
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Joe
(@Joe_DMB) reported
@StevenBadeau @ring Mine were dreadful. Never connected first time, second or third. Rapid Ring no use either. Spotlight cameras not recognising additional batteries in them. Ring engineers no help, always “Wi-Fi congestion”. Nope, EufyCams far superior, Willis.
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Jess
(@jesshutch) reported
@ring @StanleyRoberts Aka let’s take this offline so our reputation stays in tact.
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✨Trisha Mellon | VA 🎙
(@TrishaMellon) reported
@CiaranStrange @ring Ugh, typical Dallas.... I’m so glad that nobody was hurt, but that’s seriously terrifying! At my old place I’d get occasional knocks on my door and even hear people trying to open it late at night, I can only imagine the weird **** I would’ve seen if I had installed a camera 😖
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danielle without the i 🦆🦆
(@say_duh_nelle) reported
@brentb_s @ring @internetofshit I'm gonna point out that if you already spent money on their products they probably don't give a rip how bad you think it is bc they already won this one
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Adam Middleton
(@m1665t3r) reported
from
Alsager, England
@ring Yep, been there thats why im frustrated. No help at all.
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UK
(@motta_boss) reported
@ring probably has the worst CS rn? They wanted me to call an electrician and get transformer checked as part of troubleshooting a doorbell pro, which went offline after working fine for several months. And, last week they auth replacement for a keypad, but no news/tracking #fail
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Next door in Silicon Valley
(@nextdoorsv) reported
@StanleyRoberts @ring If it is set up to call public agencies for help automatically, then yes.
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Adrian Daniel
(@TheAdrianDaniel) reported
@CiaranStrange @ring Just who ******** is the lady anyway and why is she doing all of this...?!
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cards
(@cards_suns) reported
@ring all of my cameras are not catching ANY motion. There is a bug or something in the system as I see others tweeting you. Can you please fix? I’ve had ring for 3 years.. I’ve already tried resetting and all of the troubleshooting at least 10 times this last week. It’s on you
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Wizard of IT
(@giudici79) reported
@ring Your Ring Community staff keep ignoring customer reports of this and rather repeat the same worthless troubleshooting steps instead of fixing the issue
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John Huckle
(@JohnHuckle8) reported
@ring Oh dear same old same old, been here for the last 9 months Ring has done nothing and never will....so I need to spread the word that the Ring App and sales literature are not working and false....
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kevin hadden
(@kevin35480) reported
@ring I have been a customer since January, I have not paid a dime since,because of poor customer service,I want to pay my bill today,Im DISABLED I cannot type in numbers as I'm asked too I have 1arm.3 fingers @Ring doesnt cater to the disabled Ridiculous. HELP Sup can't help
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Simon R Raseley
(@simonrraseley) reported
Got up to discover my @ring doorbells needed signing in, but it won't sign in, must be a network outage. Fortunately my @WyzeCam devices are still working - #ringdoorbell #wyzecam
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Charlotte Goulmy
(@Charlotte9999) reported
@ring @WingelaarN Did you get the help you need from @ring ? I need to know this soon because I was just looking into buying this!!! This freaked the bejezers out of us
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Joe
(@Joe_DMB) reported
@ring Thanks, but I’ve spent countless hours with your people on this and they just don’t work. You even refunded me the cost of a new router which you said would fix the issue but didn’t. I’ve had Ring cameras for years but they’ve been getting progressively worse, connection wise.