Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (33%)
- Online Features (25%)
- Errors (14%)
- App Crashing (10%)
- Website Down (10%)
- Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Online Features | 1 day ago |
 New York City
|
Website Down | 2 days ago |
|
Richardson
|
Online Features | 2 days ago |
|
Savannah
|
Device Failure | 6 days ago |
 Vienna
|
Online Features | 6 days ago |
 City of London
|
Device Failure | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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mostdope97.eth (@mostdope97_eth) reported@grok @ring @ring is STRICT. **** yall
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Davey Allen (@DaveyAllen54264) reported@ring I keep calling customer service. For some reason. You people can’t hear me. I can call anyone else and they hear me with no problem. So they just hang up. I keep getting screwed with this company. I told you I would call. Then this
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NYC Walker (@astoriarunner) reportedIs @ring customer service the worst? Yes. Especially on chat. I ask for an URL and then sends it to me and then exits the chat. Thanks so much for your care. And then have me buy an entire kit to replace 1 screw. And who knows how much for the shipping. Not ideal at all.
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DANA Camp-Farber (@DMCF70) reported@roslynholcomb @YNB @ring It is so crazy! People feel free to steal. My sister’s landlord feels that it is okay to go into her apartment anytime that she wishes when my sister is NOT THERE and TAKE ****. People are nuts!
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Nakatomi2010 (@nakatomi2010) reported@ring I need you to understand that the reason I haven't signed up for the AI plan isn't because I haven't tried it, but rather because I am tired of subscription cost increases. I appreciate the trial, but you're asking for too much money. That's the problem.
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Test (@senti_test) reported@AmazonRing @ring Hi there. My Ring doorbell battery dropped to 12%, and when I plugged it in to charge, it didn’t start charging. It’s currently displaying a solid white light. Can you help me troubleshoot this?
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Robert WR (@opngate) reportedThey’ve been trying to shove Ai down our throats for years now. Look at the @ring Super Bowl ad. We should resist Ai as much as possible
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Jay (@JAYintheBX) reported@ring Stick Up Gen 3 cameras are the worst! Always glitchy and constantly disconnects from Wifi (router is 5 feet away). Terrible product
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Paul H (@PaulHurst86) reported@ring I’m needing help, I’ve tried your chat support which didn’t help me, I’ve tried your customer contact number which didn’t help me due to it all being AI
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Dave A (@chief1981) reported@ring Wow I've never had bad customer experience from you until just now. Person on webchat just sent templates saying they are not able to troubleshoot and to call instead. Ignoring my offers to send screenshot etc
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Andrew Hackeson (@ahackeson) reported@ring I ordered a ring sensor in July 2022 and never received it. I have tried several times with your online twitter team and your process of messages, forms and customer service agents is very bad.
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sonykay (@sonykay) reported@ring customer service is probably the worst I’ve ever encountered. When he couldn’t solve my issue, he put me on hold without telling me and has yet to return…20 minutes later, I’m still waiting
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Gbrook (@gbrook37) reported@ring do not use ring they do not protect as got broken into & when footage was looked at then said they had a system failure
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Scotty J (@Its34Again) reportedDay 25 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care about customers, do they!?
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Harish Gundecha (@HarryGundecha) reported@ring Unfortunately the customer support agent had no additional information for the delay in processing the order nor did he give me any option to escalate this issue
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Simon Holly (@SimonHolly6) reportedHey @ring you’re going to have to fix my doorbell, it’s gone wrong far too many times, I’m thinking of my legal rights now
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yvette nicole brown (@YNB) reported@tesleen2025 @davidma77507034 @ring White folk is not a slur or used in a pejorative way. Folks or folk is the same as people. I use it interchangeably depending on my mood. Adding the qualifier “white” is no different then saying “Black” before the word. It isn’t code for bad behavior or bad people.
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Rebecca North (@samjohnsonqqq) reported@ring Wow! Your customer service has gotten terrible. I’ve had your cameras since the beginning. Spent 30 minutes on the phone with no help. Can’t add a user to a new camera. Software is broken!!!!
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Blake (@Kugrox) reported@rsvp89 @KCDefender @ring cops dont have to help you if you're being stabbed, so neighbors dont have to risk their lives to save yours either. theres no law that requires human beings to risk their lives for others. that law doesnt exist.
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Fat kid 27 (@Fatkid272) reported@ring Bull ****
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Toby on X (@tobymedia) reported@ring Yeah that’s pretty pathetic to be honest. Your app could at least link to the relevant website page! I managed to login to website & find the page to subscribe but again there were issues. So I may go with Blink instead.
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Jose Troitino (@elteslaengineer) reported@ring are you guys down? Having issues? Is there an outage? Please advise.
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Mr. Brooks 🇺🇸 (@brookspw) reported@ring We installed and paid for a doorbell for my mother in law. She passed away 3 years ago. We kept it in the house until it was sold last year. She is gone. The house is gone. The doorbell is gone. We have tried over and over to stop the recurring charge but you won’t help us. We can’t get an email on her account that no longer exists. How can you help me?
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Ryan Clarke (@RyanClarke93) reported@ring just had a poor customer service experience. My ring doorbell has become faulty and been told by staff that some devices last longer then others so just buy a new. Not the helpful experience I expected 🙈😭 #googlenest
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Jamie (@jrashmore) reported@ring how come I’ve been waiting for my replacement device for nearly two months, you take the money out of my acc knowing I do not have the device yet but yet your customer service team do nothing to ensure my device is delivered? Terrible service!
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Terra Foye (@k975Terra) reportedI will never use @ADT again. They have poor customer service. I’m so glad I made the switch to @Ring
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Judders (@JuddLane) reported@Hudson61600379 @ring Have had similar experience. I ordered on 13th February, with no sign of products or delivery date. 3 times told I’ve got to wait for products to arrive back at @ring HQ before they can issue a refund or resend items, as they’re missing in transit. 😔
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Josh Underwood (@Thejcunderwood) reported@Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.
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RhysvWZAR (@RhysvW_ZAR) reported@ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF
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Kiritoishere (@NanashiGodslyr) reported@ring so you know you lost a customer more than once when your team couldn't clearly explain to me or my mother the problem with our system