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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (20%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Le
(@PetahRee) reported
from
Houston, Texas
@ring I refuse to call a 3rd time, just to be connected to an outsourced call center, just for them to open a “ticket”, and to tell me to wait another 24-48 hours for an update. Thank you for exemplifying the exact issue I am having with your CS team.
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كوليت
(@mcintoshc16) reported
Just a random question. Does anyone have problems with their @ring doorbell? I have had 4 in the place of 4-5months as it keeps going offline and doesn’t reconnect? I just want to know if anyone is having the same issue?🤔
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Manesh Patel
(@manesh_patel) reported
@ring Nightmare continues receive email from ring informing me the doorbell is now out of stock situation has now been ongoing for almost 2 months have contacted customer services multiple times to speak to a manager never get a call back
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Kelli Chieu
(@buggieb) reported
@ring hey ring do you want to help me or not I’m having trouble with my rental home property cameras your customer service agent sucks I’m 1900 miles away kinda hard to reset don’t you think?? I’m not bewitched for the love of god!!!
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RepOut Training
(@RepoutTraining) reported
@ring your app needs updated. Read the reviews in the Google Play store. It's been down since this last weekend. #FixIt
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Eric Sterling
(@ericsterling76) reported
@ring Upset customer, my stickup cameras wont charge anymore with the solar panel. Ordered a replacement and @ring never shipped it. Its been a month now, still no help. Not feeling very secure, at all. Customer service keeps giving me diffenret excuses of why. Wt actual f
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MBA Sports Fan
(@1mbasportsfan) reported
@ring Camera not connecting to wi-fi. Is there an outage?
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Charlie
(@Charlie66744774) reported
Anyone else’s Ring doorbell NOT capture every single motion? My garden was broken into last night and my Ring didn’t catch none of it. Last motion was from the day before, and I know for a fact it misses stuff. Waste of money. #ringdoorbell @ring
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Pat Devlin
(@pat_devlin) reported
I sent a bad review of my support experience with @ring and instantly regretted it. It’s not that what I said wasn’t true it’s that I get the feeling they will single out the poor support guy and make it his problem. It’s not his problem, it’s the whole process!
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Shane
(@shanelord) reported
@pat_devlin @ring I feel you. I’m always afraid of the repercussions on the support agent when they’re doing their best to help within a restrictive and anti-customer support process. I make sure to be clear I’m never frustrated with the person just the company/process.
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iTrustStream
(@iTrustStream) reported
@Free__Tech @ring I use nest and wired it so I never have that problem. Take a bit longer to run the wiring but saves a lot of head ache later . I had the ring and didn’t end up liking it .
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Sue Spevack
(@SuepremeDesign) reported
Really annoyed with @ring - one screw in my ring doorbell is not unscrewing, just keeps going round and around, so can’t get it off to charge. Rang Ring support and explained the problem - solution is to buy a new unit!...Because of one screw I need to buy a whole new unit...
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Florence Batt
(@ILuvLewisHam) reported
@ring Is there a reason why when downloading recordings it keeps saying there's an error?
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Annelise Moeke
(@pocket_goddess) reported
@ring my chime doorbell stopped working today and will not reconnect. I have tried every troubleshooting thing to no avail - what do I do now? I remember I had the same problem when setting up initially but cannot remember how it was solved
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Jia **** Lin
(@JiawangLin1) reported
@ring Hey Ring: My 2nd Gen keypad isn’t working as well. I’ve tried the recoomemended troubleshooting and what online suggested but still haven’t had any luck. First, the keypad offline. Then the keypad won’t turn on even after charging.
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MELI MEL
(@MELIMMMEL) reported
@ring ringdoor device not giving me motion/person detection and Im being told that « higher support » doesnt want to be bothered with my issue and try to fix it! Instead the agent was told to ship me a new device! How unprofessional!
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Jessica Nicholson
(@Jessicasparkelz) reported
@ring I need help with all of this please
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Stefan Olson
(@stefanolson) reported
@troyhunt @Ubiquiti You're not the only one with weird unifi issues. My @Ring Doorbell Pro 2 will connect to my AC-Lite, but not my newer U6-Lite. SO weird! Unlike you I don't have the technical ability to try and figure out what's going on... Hope a firmwire fix will fix it eventually...
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alphaautodrive69@gmail.com
(@alphaautodrive1) reported
@ring I’m trying to connect to my home camera while I’m abroad but it keeps telling me to use a old device. Please I need help ASAP
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johnalex731
(@johnalex731) reported
Screw @ring and their crap quality. After 2 1/2 years should the plastic in front of my doorbel begin to degrade and peel? Thus making it impossible to see anything on the door bell? Their reaction..”tough ****”
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Khaleesi Michaela
(@michaelameerkat) reported
@ring purchased a chime pro and no lights in setup. Called the UK phone centre and it says it’s closed, despite being 7pm and the voicemail says open until 8pm. I send an email and get an auto reply saying you don’t provide support by email and to call 🙈 can you please help?!
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🆖 𝕋𝕙𝕖 𝕄𝕣𝕤 ℕ𝕒𝕥 𝔾
(@TheMrsNatG) reported
@ring as soon as my trial ends and I give you money the doorbell goes offline and refuses to connect
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Kayne
(@Kayne_uk) reported
Is there an issue with the Ring app @ring unable to view any events from the history. Can view in timeline. However for over a week events start off black and often don't show anything until near the end. Real service drop lately and not sure why
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Eric Sterling
(@ericsterling76) reported
@ring **** off with your automed bullshit response, if ring actually gave a **** I would what I paid for at my home, I don't, Ring is THE WORST security system on the market.
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Michael
(@Michael03479493) reported
@ring your app down? Cannot connect to my cameras. Says the app has a connectivity problem. Please explain.
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Eric Sterling
(@ericsterling76) reported
@ring Literally just told a customer service agent im in the states, and they ask me to call an over seas number for assistance, thats the **** customer service ive come to expect from ring. Products that dont work and and helpless customer service, forcing me to find an alternative
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كوليت
(@mcintoshc16) reported
@michaelameerkat @ring Ah ok:) please let me know. I don’t want to spend all that music for a chime, I bought it to help boost the WiFi even though my router is a booster. Thank you
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Connor hayes
(@Connorh77398854) reported
@ring my camera has completely gone offline I cannot reconnect it whatsoever it just keeps saying my camera cannot connect to my internet the password may be incorrect even though I know for a fight and it isn't incorrect because I'm doing the password as I'm looking at it
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kenstyle
(@creamyjuggernot) reported
@ring i cant login to the app. Earlier the app kept telling me it couldn't locate me. Uninstalled and re installed app still not working. Reset pw thru site. Then sends code to email but no code in the email just instructions that are useless cause the app doesnt work!!!! Idiots
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Jewel S
(@jewels_my) reported
Hey @ring your tech support sucks!! Have been on the phone with them this morning for 1 1/2 hours with nothing resolved. Ryan was one and he disconnected me without calling back. Second was Natasha who is overseas. Help!! Doorbell isn’t showing history.