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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (20%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jean
(@messire_Jean) reported
@ring since Sunday I tried to create an Account on Ring, every time I receive the pop up « there’s a problem please try again ». I have contacted the support and they are not able to help me… whatever e-mail address and password… impossible to create… I’m going to send it back
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Tina Sohl
(@santaarnold) reported
@ring Hi. If we lose the tools for the ring gen 2, can we order more? I'm thinking of the screw driver needed to take it down to recharge the battery.
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RiKx
(@Rikx_Nu) reported
@ring No I’m unable to log in as ur app has bounced me out and insists this is a new device and my phone is broken
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AJ says wut? still a simp
(@DeglovingMyself) reported
@FergieTheTaurus @ring Goddamn creepy *** people 😑 Sorry y'all had to deal with that. I'm thankful I live in an apartment on the top floor sometimes because of **** like this.
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sergey s.
(@sergeydgr8) reported
@ring I don’t understand. This is an indoor cam. The setup process asked if it’s installed indoors and if it’s connected to power. I think this is a miss on the app side to not allow rotation on this camera as I can see this be installed upside-down outdoors as well.
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Nicolas Avena
(@nicoavena) reported
@ring hey guys, looks like the iPhone app isn’t working…. I tried@to set up a new device and I couldn’t, I was able to do it in my iPad tho. I cannot login in the iPhone app 😨
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fazzy
(@faz_1998) reported
@ring my chime stopped working because I deactivated my account. I've tried reconnecting it and now it says I'm not the owner and its sending them an email! Please help! We have had a slew of burglaries in the area ans personally we're burgled a month ago so need this sorted ASAP
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RiKx
(@Rikx_Nu) reported
@ring despite using the same device I have for years I’m suddenly unable to log into the app requiring TSA. My phone is broken that the account number is linked too atm (thanks @Google #googlepixel ) and as a result I now can’t login to my account from any of the hundred devices
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Joe L
(@Joe_L_20) reported
@ring DM sent. I hope you can provide some kind of help because this should not keep happening.
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Jordan Hillmick
(@JordanHillmick) reported
Tell me why I invested in @ring and twice now my property has been broken into in the last couple weeks without a thing being picked up on camera? I’m so frustrated.
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Fergie♉🎮🇺🇦(They/Them)
(@FergieTheTaurus) reported
@CyberScar2077 @ring Right? We don't live in a bad neighborhood, but do get questionable people sometimes from the plaza up the road.
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Seahuskies
(@seahuskies) reported
@ring hi was hoping you could help. Moved into new home with existing ring doorbell. Don't have either QR code or know the model of doorbell. How can I set this up to take control from previous owner?
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ProtoCon
(@Pr0t0Con) reported
@ring hey, our door bell keeps going offline. I've followed all instructions but it still keeps going offline. Seems like a problem with the unit, not battery or WiFi related. Any suggestions?
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hereforthecomments
(@hereforthecom19) reported
@TimCushing @ErrataRob @ring I for one love when a dirtbag gets taken down because of video footage
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Ron
(@ronsteendotcom) reported
Hey @ring have you ever heard of Arlo? Can you please help me out? Their batteries stopped working in 3 days instead of 365 and they won’t help. Wish I could tweet Costco and shouldn’t have gone for the bargain brand. Thank you.
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Scott Gorham
(@scottmgorham) reported
Hello folks @ring . I have been a camera and alarm customer for 6 years and love the ecosystem. My concern is that the 1080p camera quality isn't cutting it anymore. Are there plans for 2k cameras anytime soon? I have another brand I just bought but don't want to. Please help!
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LeaChim / Mike Bryant
(@mikebryantuk) reported
Having a bad experience with @FedEx today, TNT not even bothering to visit my address to attempt delivery and lying when they update the tracking to say I wasn't in. Nice to have proof with my @ring doorbell that they were never here
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Amjid Khan
(@akhan999) reported
@ring Can you show me some indication from your QA team on their testing to show exactly what improvements there has been? I tested it only last week and it was slow as hell to alert making the entire System pointless.
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MB
(@Maebsomeday) reported
@ring can I get some actual help with these cameras? They are terrible and the help I get never helps
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Kerry
(@Kezzer_Kez) reported
@ring I want you to check your end to see if there’s an issue - I know how to set it up - it’s weird the one I have currently has stopped working as well as a new one not responding. I don’t want to waste my time contacting you, doing all the suggested fixes if the issue is with you.
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justme
(@rayraywk) reported
@ring Just xcl my w/ u. Your cams are off line and no one can fix it. Spent lots of $$ for your hardware. Thanks for stealing my $$.
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Georgette
(@GG_Regence) reported
@PoppyLatte I would contact @ring if that’s who handles your doorbell camera and see if they can help you troubleshoot your doorbell camera and if they have access to any saved images.
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Tony Sutton
(@tony_sutton) reported
Google Pixel 6 Android 12 (6th July 2022 security update, Build SQ3A.220705.003) Ring app v3.52.0 In Ring app, Preview video, click on Share button, phone did a soft reboot. Anyone seeing this issue? @ring @madebygoogle
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Our Unicorn Diaries
(@our_unicorn) reported
@ring Customer service USED to be good. I’ve been with them since their prototype door camera. But now their customer service is awful. They know there’s an issue with their cameras but they quote their TOS and offer 35% off a new camera! @ArloSmartHome seems a better choice.
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Load"Schlicki",8,1 🖖
(@_schlicki) reported
Why is my wired @ring doorbell playing the notification itself? How to turn that off? How can I increase the volume on connected Echoes? Notification volume is at max but seems not effecting the Ring-notification when someone is at the door. @AmazonHelp says its a Ring problem.
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Amjid Khan
(@akhan999) reported
@ring You probably should have got consumer feedback first. Putting more features into an app that all your consumers know is to slow is not considered an improvement. The point of rapid ring was it was LIGHTWEIGHT right! So it works faster.
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Ben Short
(@_Ben_Short_) reported
@ring doorbell keeps dropping off Wi-Fi, never used to be this bad, nest camera even further away is fine. Bought Wi-Fi boosters to try and help but done nothing. Getting very annoying now as don’t know when people are at the door
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TimmyTechTV
(@TimmyTechTV) reported
The @Neighbors app is the most overbearingly moderated piece of trash I have ever had the misfortune to use. Do better @ring...
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Blair
(@rialbzurc) reported
@ring No help still have to wait 2 weeks no access
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Joe L
(@Joe_L_20) reported
@ring Yes I was able to set up and it captured video but only for a couple of minutes before it went offline. I then checked the transformer using a meter and it no longer had power. This happened twice with two different transformers