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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features | |
| Arlington |
App Crashing | |
| Arlington |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ling La
(@lingla) reported
@ring Hello, your tech support sucks. Tried to chat, was referred to call in. Called in, was asked to hold for 45 min. What kind of support is this? I have issue with your website when filtering to certain date to view past videos >60 days, all I can see is 8/29/21.
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Justin Smith
(@judsmith567) reported
@ring I just called your customer service in regards to an issue that I have with our Pro 2 doorbell. Amani refused to honor your 1-year limited warranty & hung up on me. I hope this is not the customer service that you always give. I will be making a complaint with the BBB
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Steven Desteoglu
(@desteoglu) reported
@ring has the absolute worst customer service. You ask them where your order is (that hasn't shipped a week after you ordered it) and you have to wait 72 hours for a response. I will never recommend them ever
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Andrew MacMillan 🏴
(@AndrewMacMiIIan) reported
@ring I seem to be having this issue again, however it’s not showing as a fault via your status page. Can you please let me know if this is a current problem you are aware of?
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عبدالله
(@A35148570) reported
@ring I couldn't find any option to rotate my stick up cam. Can you please help
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Revenge of tha Nerd
(@N3rd_Karma) reported
@ring A great response at this point would have been to accept accountability and issue my refund. However, more attempts to evade responsibility were made.
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Ben Keyes
(@saynoto6061101) reported
@ring We need help with all of our cameras, and doorbell. Nothing is working. Please help.
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🇺🇸Edward Seiler🇺🇸
(@cauzin_trouble) reported
So I'm having issues with my @ArloSmartHome go. Not even half paid off yet its missing motions. I've contacted customer service. Took battery out 5 times blah blah nothing. Tried via Twitter. No help whats so ever. So I will have to say I have 3 @ring cameras. Awesome
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Louise McLoughlin
(@grumpyolwoman) reported
@ring I called the help@line and they answered my problem
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Kid Corona
(@KidCorona) reported
@ring your customer service is complete garbage! An hour on the phone waiting….twice!!! #ring #ringcamera
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Scott Smith
(@Scott_B_Smith) reported
@ring I just spent 30 mins with support diagnosing that 2 of my solar pathlight batteries are bad. Instead of mailing new batteries, your team says they have to send 2 new pathlights (and I have to ship 2 back). This is bad for the customer, the environment, and costly to Ring!
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max hollen
(@biggmax81) reported
@ring cameras are ******* garbage
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Vaxxed and Waxed
(@SweetSting_) reported
.@ring is piss poor. No reason I should have to buy a complete new device because of a simple cable. Subscription canceled as well. Anyone have any alternative suggestions?
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Call me Kool
(@KoolNupe03) reported
@ring since the last update my doorbell camera hasn’t worked right, if someone breaks down my front door and I can’t get a video of them what are y’all going to do cause I pay money for it to work and it’s not working?
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Emma Gulotta
(@Emma1791) reported
@ring shocking customer service! A couple of months ago I had to replace my doorbell due to a malfunction but literally a month out of warranty. Just been told my backyard cam needs replacing due to known hardware issue. A brand with no morals, customer value or trust & quality!
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Josh Schroeder
(@JoshSchroeder89) reported
@ring There appears to be an issue with your server. Recordings are not appearing since 4 PM EST today
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Elizabeth Fairleigh
(@efairleigh) reported
9/12 call @Ring because not getting emails from Ring to reset pswd - service person insists I need to verify my device by unscrewing devise off front door to give the MAC ID - #wtf? discover it on my own on the charger - - Ask for a manager who is N/A - @Ring service sucks.
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Louise McLoughlin
(@grumpyolwoman) reported
@ring outside motion sensor emitting continuous high pitched noise - NOT. The siren. I’ve removed device reinstalled, updated software. HELP!
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sydney | BLM🥀
(@lgbtqsyd) reported
Why ******** is @ring sponsoring **** heads like Ben Shapiro???
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beachmom
(@lilangelsmom121) reported
@ring I have been unable to access any recordings on my ring since 4 o’clock this afternoon. Is there a problem?
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Ling La
(@lingla) reported
@ellenamarnek @ring same issue here, hold for over 45 min, then was told someone would call back but no one called back, terrible tech support.
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Scott Gorham
(@scottmgorham) reported
@ring Hi folks. My doorbell pro button has cracked and split. I called support yesterday and she was adamite that a new faceplate will solve this. I told her I didn't think that would do it but she ordered a replacement. Can someone here help me with a replacement?
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Andrew Smith
(@AndrewSmithNews) reported
from
Indianapolis, Indiana
According to the @AESIndiana outage map and the @ring
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sarah smith
(@sarahsm99668301) reported
@ring the tracking numbers on your "order" page on the website does NOT WORK. It's a bogus tracking number. TERRIBLE CUSTOMER SERVICE
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Vickie
(@Vic_kieS) reported
How is it possible that there is always a 45 minute wait to speak with @ring customer service? My device has been down since 8/22 - can't get anyone to pick up.
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Joey Preger
(@joeypreger) reported
@USPSHelp how is the mailman going to leave a "redelivery" slip in my mailbox when they never bothered to come to my door at all? I have a @ring . Nobody came to the door. Nobody rang the bell. Nobody knocked. Better stop this person from attempting to steal my ****.
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lindia
(@magenblu25) reported
@ring terrible customer support, waiting for 2 hours for the woman to tell me "do whatever you want"
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Call me Kool
(@KoolNupe03) reported
@ring when since the last update my doorbell camera hasn’t worked right, if someone breaks done my front door and I can’t get a video of them what are y’all going to do cause I pay money for it to work and it’s not working?
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Cinda
(@CindablockBITTT) reported
@ring it's getting old to try to live view and u can't even do that with literally the best internet lmfao, need to change this **** asap
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De La Giovanni
(@e_nc) reported
@ring Just wondering if anyone else is having a problem with the Ring Doorbell Pro. It keeps losing wifi connection. Signal is good and the doorbell reconnects if it registers movement/there's a person at the door or if someone rings it (button press).