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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (26%)
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Online Features (25%)
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Sign in (16%)
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App Crashing (14%)
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Website Down (13%)
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Errors (6%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Device Failure | |
 Royal Oak |
App Crashing | |
| San Francisco |
App Crashing | |
| Herndon |
App Crashing | |
 Santiago de Querétaro |
Sign in | |
| Atlanta |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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John Metzger
(@metz123) reported
@ring have an issue with a remanufactured ring camera. Gets stuck trying to view live video at an “activating” screen. Other ring cameras on same network work fine.
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Babs
(@lmnop88) reported
@ring Thanks for sending me a dismissive DM. I do not want to communicate about your products problems via an email. You are not "Always home" if you all cannot help with issues.
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Norman Bernard
(@normskitb) reported
@ring I have purchased another door bell as an upgrade and it’s asking me topmost for subscription. I’ve already paid for subscription for the year will this be associated with my new door bell? I was also promised 2 months free due to the problem I had with my previous bell
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emmi
(@lobasgf) reported
@natedrke WTF. U SMELL @RING
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Babs
(@lmnop88) reported
@ring Two hours and your team can't fix my app. It worked better before they had me uninstall. My top didn't know what event history timeline was. I can't get it enabled. HELP! I have no security. Always home, right?
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Albert Bowden
(@Albert_Bowden) reported
@ring hi your camera is down but my history is still working. The camera also still detects movement when you move past it but I can’t view live footage!!
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kaleigh🌙🌞
(@kaleighscruggs) reported
Has anyone else had issues with their @ring doorbell that none of the options on the forum can fix? It's pretty much pointless right now. I can't see any recorded events or even the live view.
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Selby Mobility Bargains
(@YORKSCOASTMOB) reported
@bissett62 @Free__Tech @ring I think they are very poor, charge supposed to last 6 months +, mine lasts a week if I’m lucky!!ring say I’ve got poor wifi, everything else anywhere in house is ok and I have fibre broadband. They just make up things to avoid a refund I’ve been trying now for three weeks
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Jasmine Kent
(@jk131189) reported
@ring why do I keep being booted out of the app? I go to have a look at the live view and after 5 seconds the app shuts down and takes me back to my Home Screen where all of my apps are!
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Sherif Yousry
(@sherifTyousry) reported
@ring @mhowerton You guys have the WORST customer service seriously I’ve never been treated and frustrated like that before I’ve been trying to have a simple issue resolved through your worst team and worst system. I’ve been your customer for many years.
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Howie
(@mhowerton) reported
@ring My Event History videos aren’t available. I keep getting the “Your Video is Processing…” message. The Ring Chat support option doesn’t actually provide support for such issues. How could I get this problem resolved? Thanks.
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Marc
(@_Marc_74) reported
@ring doorbell not fit for purposes. misses motion. see's nothing every night for several hours. then picks up every car that moves.. what a waste of monet. supportr line just send replacement same issue. next sending a wedge.. what fun this is
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Paul Nicotera
(@PaulNicotera) reported
@ring once again your product disappoints! Not only did your useless support team not fix my original issue, which I paid out of my own pocket to fix, but now I find out my solar charger does not work and apparently never has! I am about done with your garbage product!
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Amyn Dhupelia
(@amyndhupelia) reported
@ring Where is my order? i was assured a 5 business day delivery and 6 days since my credit card was charged in full, the order is still not shipped! Very poor service!
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Cat Gutierrez
(@sportsvideogirl) reported
@JillianSakovits @ring This is me! Squirrels are the WORST!
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steve ross
(@sross_7) reported
@ring Good thing they do not get the 406 Not Acceptable error from Ring like I get when trying to view my camera. My Ring is useless.
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Mark Beck
(@Mark_Becks) reported
@ring Hi, I just DM you again with the same issue you asked me to message you again if it happened in the next 24-48 hours. It has! So now what?
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Jade North
(@JadeNorth) reported
@ring please help?! Our ring chime plug in doesn’t ring when the doorbell does, we only hear it on the app!? Reset it numerous times
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Jason N Beck
(@beck5ter) reported
@ring Need help with one of your products compatability, your Help section is useless
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Victor Reiner
(@v_reiner) reported
@ring Thanks for linking the parts kit, but A) I don't want all that extra stuff and B) it's silly to pay $6+ (after shipping) for ONE screw. Pls answer my actual question; I can save a little money, help the environment and not have to trash a bunch of parts I DON'T NEED.
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Penny Mathis
(@mathisonecent) reported
@ring biggest junk you can buy!. App doesnt work..maybe once a month. And try to get help..lmfao
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Dan Morgan
(@danmorgan_) reported
Hey @ring @ring_uk ! I am considering getting a couple of Elite Doorbells to use as gate intercoms, can they be plugged into standard POE switch’s, to reduce the amount of wall plugs in my server room, or are they only compatible with the power kit they come with? Thanks, Dan
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Julie Fronsee
(@JulieFFronsee) reported
@ring I was being billed $3 monthly even though I have a Protect plan. Your chat attendant seemed to understand my concern, confirmed that monthly charge would stop and then CANCELLED my entire Protect plan rather than only stopping the $3! Help!
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steve ross
(@sross_7) reported
@ring @carrieunderwood Wish I could share but I get a 406 Not Acceptable error from Ring like a lot of customers do! And no I do not have a VPN.
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Debbie O'Connell
(@debs501) reported
@ring Not when I wanted help though...and now I no longer have a ring so I see no reason in contacting you.
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Ian Martin🏃♂️
(@Ianmartin_gc8) reported
@ring my router is about 5 meters away from door bell yet it has poor WiFi and only going though one wall why is it so bad ?
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btspeer
(@btspeer) reported
Unfortunately I've found the WORST customer service posisible. @ring IS THE ABSOLUTE WORST. PLEASE RECONSIDER if you are thinking about getting someone an item from them. They sent the wrong thing and it is the WORST EXPERIENCE to get this fixed.
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TechnoRealz
(@RealzTechno) reported
@ring Having issue for days now w. iOS & Android mobile devices: unable to login when they are connected to WiFi ('An error occur trying to perform the operation. Try again later. ) Can't login to Windows PC app on PC either (error code 0x80131500 - 'Something went wrong').
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Babs
(@lmnop88) reported
@MUZZYM @ring They still can't get my app working properly after the outage. Always home...right. Hope yours is working.
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Babs
(@lmnop88) reported
@ring The DM help was you wanted my feedback. Per the recorded calls today, I spoke directly to your company, even stating inward doing such. I am not resting assured as my security company is not helping with issues.