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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (34%)
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Online Features (16%)
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App Crashing (15%)
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Errors (15%)
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Website Down (14%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bend |
Device Failure | |
| New York City |
Device Failure | |
| Bath |
Online Features | |
| Los Angeles |
Device Failure | |
| Newnan |
Device Failure | |
 Rome |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin
(@VPLiveNetwork) reported
WTF @ring! You just randomly charged me $100?! I have a basic plan which is $30 a year and that isn't due until Ocotber. Why would you do that?! #CancelRing
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Kris Decker
(@kd007og) reported
@ring my chime stopped working. If I unplug it/plug it in, or if I reset it, it blinks (blue) fast a bunch of times, then stops, then blinks fast a bunch of times. This repeats. How do I fix this?
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jantan24
(@jantan241) reported
@ring I tried that approach twice but it didn't resolve my problem (I have 2 request IDs as proof with no replacement or tracking number). At this point a dumb doorbell is better than your product, at least it actually works.
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Brandon Atkins
(@BrandonAtkinsX) reported
Just had another TERRIBLE customer service experience with @ring. Explained myself 3 times and then asked for a sup twice before the rep wanted to gather info then refused to transfer bc he wants to “respect my time”.
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Donna Gracey
(@dumplin0678) reported
@ring we have received a message to say our account has been deleted and we cannot access our devices. This is the third time this week we have had an issue and we can’t get through on customer services number. Can someone please help!!
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Dan
(@DanInRealLife00) reported
@ring Not helpful. Are you having server outages which is why firmware updates aren't completing?
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Tranquil🧘♀️
(@AllrounderSoul) reported
@swara314 @ring Ouna ... I didn't had this issue in previous house.. ikkade problem
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scanartist
(@scanartist) reported
Aight #utah peeps… WTF was the loud #bigboom at 8:30 this morning? @nextdoor and @ring are blowin up talking about it?
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Amjid Khan
(@akhan999) reported
@ring I’m done with ring support now thanks. There’s nothing you can do to help. But thanks anyway. Even my wife who never gets involved in this stuff said it’s useless now.
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Siobhan
(@Buff_Shuff) reported
@ring our device had gone offline (despite their being no Wi-Fi issues & being hardwired) and is now not working at all. Have tried all advice on your website, but no joy! Can you help? @CeiakaPhillips
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Matt Frederic
(@mattfrederic3) reported
@ring so far on the phone with 2 people both can’t understand the problem!!! Going on 27 minutes..WTF?
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Jay Dee 🏴
(@OldFart_JD) reported
@RamsayCooks @ring No, still does it. Ring "suggested" i reset it and reconnect to wifi but has not helped. I just think the wifi receivers on the peephole cameras are crap as i dont have this issue with my stick up cams on the same network and are situated much further away from the router.
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Ramsay Cooks ❼
(@RamsayCooks) reported
@FraHughes @ring Did you manage to fix this
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EVERY election is ALWAYS about SCOTUS! ALWAYS VOTE
(@elisabeth_ian) reported
@ring Worst customer service ever... unreal. And false advertising too. Wish ring didn't sell out to Amazon.
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joe richardson
(@NalatheGreat) reported
@ring 1/2: 30 minutes on hold with customer service as I can’t get the faceplate off my ring door bell to reconnect to internet. It seems previous homeowner stripped screws and now I can’t fix. You sent me to local on-site support and they charge $129 to come out. What a joke!
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EVERY election is ALWAYS about SCOTUS! ALWAYS VOTE
(@elisabeth_ian) reported
@ring Have been trying to take advantage of the sale all day but your checkout link is broken. Now what?
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Dan
(@DanInRealLife00) reported
@ring why can't I update the firmware on my Ring lighting bridge?! No matter what I try, the update never completes. I can't usey lights. HELP!
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G.S.R.
(@GSRonthehour) reported
@ring why does stick up camera always have a problem with my wifi. And all the motion recordings in my activity says video does not exist. I don't understand ....
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PapaBear 🇺🇦
(@papabearaz) reported
@SirWill @ring This is why I dumped my ring in the trash after it failed and got a @WyzeCam Much cheaper and works just as well if not better and to my knowledge doesn’t share my videos without my permission.
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Ramsay Cooks ❼
(@RamsayCooks) reported
@starwynd @ring Did you manage to fix this
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CHAD
(@ChadPFC) reported
@SmartThingsBeat @smartthings @ring Sorry, I assumed you were the official SmartThings team. I spoke to them & got a very **** answer to my question. Apologies for the mix up.
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Kathryn Brandt
(@KBtheFirst) reported
@ring I have been on hold for 15 minutes to initiate a return, your chat won’t help. Please help I have meetings today I can’t get out of
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Jewel S
(@jewels_my) reported
Hey @ring I’m not able to get thru to your customer service. This is 3rd day I’ve tried. I talked to Don yesterday but he didn’t help me and wouldn’t put me thru to a supervisor. Help! #ring I just need to renew.
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Rhona Raskin
(@RhonaRaskin) reported
If you use @ring doorbell they do not alert you yr subscription has ended. And you CANNOT pay to continue except on ORIGINAL device. So if it ends while you are travelling TOO BAD! The whole point of the security system....useless... #badcustomerservice
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Jewel S
(@jewels_my) reported
@ring Will need your help since your rep was no help.
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Ramsay Cooks ❼
(@RamsayCooks) reported
@sammmijayyy @ring Did you manage to fix this
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Sarah
(@_SarahGeorgina) reported
@ring hi, any reason my ring bell has gone offline and every time I try and re connect it says 'setup not complete. Check your password.' I'm definitely putting the correct password in
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Mark B.
(@markbenson_b) reported
@ring help
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Aki
(@KuroAkiGames) reported
@ring what is the point in having Support when they can't even hear and understand you and all the guide and help they give is legit the same steps you have been trying for the last 10 to 20 times? I don't understand how a Mac Address is going to help if the device isn't online!
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G.S.R.
(@GSRonthehour) reported
@ring Will do i just unplugged cable , the cable provider said a reset if wifi might help.