Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (44%)
• Online Features (26%)
• Sign in (12%)
• Errors (8%)
• Website Down (6%)
• App Crashing (4%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Romeoville	Device Failure	14 hours ago
Garland	Device Failure	3 days ago
Louisville	Online Features	7 days ago
San Francisco	App Crashing	9 days ago
Asheville	Device Failure	19 days ago
Madrid	Device Failure	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RiderWriter (@RiderWriterSW) reported 5 minutes ago

  @ring is absolutely worthless. Worst apps, no ability to contact a human. #fail

• 
  Mohaaa (@Mohhaaa95) reported 10 minutes ago

  @ring No mobile push notifications on any device (Android + iOS). Web notifs work fine, videos record OK. Tried: logout/login, reinstall, all settings checked. Support refuses to escalate. Server-side push token issue. Please help.

• 
  Watrlvr (@nqanry185908) reported 10 minutes ago

  @ring Do not buy Ring Cameras. I have a defective solar panel. I have waited a month for replacement. Promised by 2/14. Now being told it will take longer. Will not refund so I can get from Amazon stock or credit service. Camera down and security risk. Suggest do not buy ring.

• 
  Tommy Shane (@_TommyShane_) reported 13 minutes ago

  @ring customer service is terrible. Bought a new device only for it to stop working under less than a year. They send a refurbished one that stops working and the best they can do is advise us to purchase a new one and offer us “25% off” #trash

• 
  Alexi atherton (@Alexi2088) reported 14 minutes ago

  @ring Thanks for the reply. The issue isn’t a lack of information, it’s that I’ve already spoken to advisers on three separate occasions and each call was terminated before my issue was resolved. I’ll send a DM, but this really shouldn’t have taken a public complaint to get assistance.

• 
  yama 🍀💚🐯🌱🇭🇰💙🔆🤟🏻 (@yaamacy) reported 14 minutes ago

  @ring the video description worked fine during the trial period, but it doesn’t work after I subscribed the Ring Pro plan. I had already done what your online chat suggested but it’s still not working, it’s too frustrating, please advise, thanks.

• 
  Vercety87 (@vercety) reported 15 minutes ago

  @ring hi, I bought an Ring Intercom but no way to get it working with my Comelit 2638 intercom. Your website says that it is compatible… I got error P16-33-20032001 saying there’s a network issue. But I’m able to ping the Ring intercom on my network and got a 1gig fiber optical

• 
  Mike Btt (@MikeBtt) reported 19 minutes ago

  @ring my doorbell went offline last night and ever since I’ve not been able to reconnect it to the broadband network. I have been onto @CommunityFibre but they can’t fix it.

• 
  Christopher Brown 🟧 (@CptDylDozer) reported 22 minutes ago

  Kia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.

• 
  JeroenS (@JeroenPJS) reported 22 minutes ago

  @ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?

• 
  𝘊𝘢𝘳𝘳𝘪𝘦 🪬 (@aka_carrie) reported 23 minutes ago

  @hayes_wayne @ring I’m having this issue as well, it’s only started within the last 3 days, and I can see on here that other people have reported the same.

• 
  Mahendra Bathia (@Mahendra_Bathia) reported 24 minutes ago

  My Ring order shipped via USPS tracking #9361289735052383424743 shows "Out for Delivery" since Aug 15, but no delivery yet. Dropped off to local post office by Ring/Amazon on Aug 10. Ring support is of no help. Why is a simple order stuck in limbo? @Ring @Amazon @USPS

• 
  Dawn (@mzdawn621) reported 28 minutes ago

  @ring when you wanted my business everyone at ring and on tech wanted to help. Have emergent situation w a ring camera light fixture hanging by wires off my garage needing to be re-connected yet on tech wants me to wait a week! I’m a post chemo patient and can’t climb ladder.

• 
  Eric - cherche la logique (@cepalogix) reported 33 minutes ago

  Hey @ring Your solution dorsn’t work anymore for reconnecting an existing account on an iphone with the very last patch - and your latest version. And the additional problem is that if we try to declare a bug, we only get AI generated bullshit without capability to warn you…

• 
  〽ARC (@_Marcmywords) reported 33 minutes ago

  Hey @UPS how about when your drivers attempt to deliver a signature required package…i don’t know, maybe knock on the door or ring the doorbell, and not just put a sticker on your door and walk off. Thanks @ring for letting me see this go down. Unbelievable.

• 
  My World, My Way (@stamf0rd) reported 33 minutes ago

  @ttb_backagain @ring Try giving Amazon a nudge, might help, nothing to lose.

• 
  cracku ♡ (@CrackShotPlays) reported 33 minutes ago

  @BoneKnightmare @ring scared for the woman he is searching for wtf???

• 
  Jason tulip (@Jasont72) reported 34 minutes ago

  @ring your retina 2k doorbell is terrible, didn’t pick up all sorts despite changing zones and other settings, absolute garbage

• 
  Adam Wells (@ihthrs33) reported 37 minutes ago

  @ring THE WORST SERVICE EVER> DO NOT BUY THIS PRODUCT IS ABSOLUTE TRASH

• 
  Matt Martin (@MattMartinIvy) reported 39 minutes ago

  @ring I have one of your ring alarms, whenever we lose power the system Never resets to the network, You have to do a reset. Surely this known glitch can be fixed. What if I was away and had power cut: the when would go offline until I got back. That goes against the whole idea

• 
  Davey Allen (@DaveyAllen54264) reported 40 minutes ago

  @ring I saved all the error messages and pictures of your camera that got water in it even when under the eves. I had remove it from the side of the house because the battery was frozen up with water. Just a bunch of issues

• 
  Recovering Republican (@DannyByersII) reported 40 minutes ago

  @ring I'm sick of my phone blowing up because folks are using "Neighbors" as if it was Twitter. There needs to be a setting to disable all of these non-safety related messages. I don't care if someone is driving down the highway and wants to know if there is gas at the next exit

• 
  Rob Wilkens (@Rob_D_Wilkens) reported 40 minutes ago

  @ring Okay - There was a lot going on yesterday and I was frustrated - I apologize for my reaciton - however, I resolved the issue by setting up a VPN. Without the VPN (using AT&T's wireless home internet service) it was failing,. Solved.

• 
  Jamie (@jrashmore) reported 41 minutes ago

  @ring how come I’ve been waiting for my replacement device for nearly two months, you take the money out of my acc knowing I do not have the device yet but yet your customer service team do nothing to ensure my device is delivered? Terrible service!

• 
  Maze (@MAZEHUD) reported 42 minutes ago

  @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

• 
  Front St. Finance (@luke4696) reported 43 minutes ago

  @ring your **** sucks…. @SimpliSafe is way better. I regret switching at my new house so much. Just trash.

• 
  Pumblechook (@pumblechook) reported 43 minutes ago

  @ring Your 4K POE Retinal Camera picture quality is not so great with very poor picture degradation when zooming in. Why did you bother releasing the 2K Cameras?

• 
  👻 (@kirstmichellle) reported 44 minutes ago

  @ring hey I can’t get into my ring account due to getting a new phone and a new phone number! Chat is sending me around in circles. I’ve done all troubleshooting I can with no access. Can you help?

• 
  Scotty J (@Its34Again) reported 48 minutes ago

  Day FORTY of .@Ring STILL not fixing the iOS widgets. Even though there’s been THREE app updates in that time. They REALLY don’t care about us customers do they. If you’re not going to fix this issue can you let us know please. You’re just laughing at us now.

• 
  Mands 🌷🌺🌻🌼🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@skipper68uk) reported 55 minutes ago

  @ring doorbell is shite, very bad lag upto 3 minutes by then i have seen someone at door and answered it before it alerts me ! time to bin it