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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (20%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Evan Godwin (gAHdwihn)
(@TheEvanGodwin) reported
@ring You really should notify customers as soon as there's a widespread issue, be it email or text. The shear volume of wasted time trying to troubleshoot is insane.
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Simon C
(@hadleywoodspurs) reported
@ElFraudeCalvo @ring Wow... I was working and only noticed when blue lights pulled up outside my house and I went to check all my ring cameras... Not I'm getting error messages on my spotlight cam.. 🤦🏼
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andy fisher
(@AndyQuietly) reported
@ring I only bought mine today, shockingly bad resilience for a security system, explain to me why I shouldn't return these three cameras to the store as they are useless if your infrastructure can't cope?
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PM
(@pmplias) reported
@GennerAndrew @ring Likewise here as well. Been trying since 8am EST. Must be down ....
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Jay Murray
(@RealJMurray) reported
@ring Everything goes down so that is understandable. What is not acceptable is how long its been down. Thinking of canceling...
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Nigel Flowers
(@nigelflowers) reported
@ring @ring How about an update on what’s going on, rather than a generic “we are looking into it”. Had a power outage today and had regular texts from the network controller explaining what’s going on and an ETA for a fix. Keep your paying customers informed !
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KngKong
(@kngkng31) reported
@ring I’ve been have trouble since early this morning
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Jessica Collins
(@JHCollins7) reported
@ring is down. No bueno.
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TimbyWolf
(@TimbyWolf) reported
@ring do you know how long its going to take for you to fix your service my doorbell keeps saying the battery is dead (its fully charged) and my wifi signal is so poor my chime isnt working and the app is being spicy, HELP!
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AwakenUnite #GiletsRougeUK ✊🏼🚩
(@AwakenUnite) reported
@ring why is it that now when I do live view the microphone is automatically turned on, previously I had to turn it on to speak to those at my door! This is since the outage today, how can I sort this out to how it was
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Gingie S. Pumpkins
(@VelvetMcIntyre) reported
@jpolwort @AnthonyH1976 @ring Just checked - the error message popped up but the health stats were accurate. Closed app and re-opened and message was gone. Yay!
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Cory Mueller
(@MuellerCory) reported
@ring @ring I can login to the app but I’m not receiving any notifications to my phone except for when a door is open. None of my motion detector alerts are working. When will this be fixed??? I can’t believe y’all dropped the ball like this the day before a holiday.
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Ian Collins
(@IanColl1971) reported
@ring Installed it Monday and now not working. Any idea when it will be sorted. Mine is wired yet saying battery is flat and no WiFi connection.
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Goatmasterfunk
(@Goatmasterfunk) reported
@NotMrsSharp @ring Same problem.....cannot switch between home and away modes
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Neil Martin
(@neilmartin83) reported
@beanjr_ @ring Same here it’ll be the outage
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Mel Felton
(@jeepturners) reported
@ring It's been out since ~6:30AM Pacific time. Now at 1:00PM you post something. Your support sucks and you not addressing a system wide outage until five hours in illustrates just how bad it is. Oh that and a 33% failure rate of your spotlight cameras.
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Vince
(@Vnxe90) reported
@b00ksnob @ring @amazon I think its still charging but just the app showing its not. Because before the outage everything worked fine.
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Yota_Ninja
(@Yota_Ninja) reported
@G3nericUser @ring I was thinking the same thing lol. They've known about this quite large outage for some time, and this is the first public announcement of it... For such a widely used service, too.
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Mel Carden
(@MissMelanieMurs) reported
@beanjr_ @ring Mine is also saying this😩 also saying my chime has very poor connection
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Martin Mitchell
(@martinmitch) reported
@ring Will there be compensation for this outage?
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Darren Ellis #itsacob
(@dazzaellis) reported
@ring 4 hours down for me it seems to be working sporadically
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Brad
(@iHerbcustomer) reported
@DouglasEBlake @schmassidy @ring I agree. I wasted my morning doing the same thing; even uninstalled the app which now I can’t log back into. Definitely need to find a way to provide notification to customers of a major outage like this that’s lasted all day.
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JOSE C
(@JOSEC84995526) reported
@ring @ring bad bad. May switch to Wyze after this. Waited this long to tell us anything.
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redlorryyellowlorry
(@redlorryellow_) reported
@ring Don’t have a problem with my pro doorbell
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#PHILLIEPHAN
(@philliefan215) reported
@pmplias @GennerAndrew @ring Mine is saying battery is Drained yet it still lets me go live & its charged wtf is going on 🤔
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Lori Sierra Sun
(@SierraSun628) reported
@ring You don't realize how much you depend on it until there's an outage.
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Vince
(@Vnxe90) reported
@b00ksnob @ring @amazon I have the same issue. Doorbell is hardwired and app shows its on battery so no charging anymore.. powersource is battery now. Before the outage is was wired. I hope this didn’t broke the whole thing...
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ConservaTweet
(@C0nservaTweet) reported
@ring has been down for most of the day and their status still says "investigating"... Not very good at investigating, are ya?
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Martin Weedall
(@martinw2000) reported
@ring The service has been down for hours and the communication around this has been really poor. Understand things happen but surely keeping your customers updated is important.
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GenericUser
(@G3nericUser) reported
@Yota_Ninja @ring Poor show really for any large service.