Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (60%)
• Online Features (20%)
• App Crashing (10%)
• Errors (10%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Newham	Device Failure	15 days ago
Port Orchard	Online Features	1 month ago
Morecambe	Device Failure	2 months ago
Greeley	Errors	2 months ago
London	Device Failure	3 months ago
Manchester	Device Failure	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Lawton (@marklawton500) reported 34 seconds ago

  @ring just had the most horrific customer service experience. Camera failed, but you've deactivated my device and the lights are permanently on causing a nuisance to my neighbours. You shouldn't have done this until the new device was installed. Customer service refused to help.

• 
  PaparazziKee 💋♏️☕️🌺 (@mzzonekeke) reported 5 minutes ago

  What is going on with @ring y’all need to fix the sh!t ..

• 
  Pengy's Girl (@PengysGirl) reported 6 minutes ago

  @Amanda234712 @ring Is that due to a problem with Ring or because you all wanted it offline?

• 
  George (@gigmcdonough) reported 7 minutes ago

  @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

• 
  Hailey 🗡️ HEAL THE WORLD #1 FAN (@mori_must_die) reported 11 minutes ago

  @fangpuppy666 @ring they have bad morals but shoutout to ******** as a whole for being so good at handiwork bc i have 3 screwdrivers and a wrench and a hammer and a measuring tape and I can’t even build ikea furniture by myself

• 
  🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reported 11 minutes ago

  Hey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.

• 
  Yan (@indie_yan) reported 12 minutes ago

  @ring why are ring doorbells so bad?

• 
  Jordan Aschwege (@derschwigg) reported 16 minutes ago

  @ring I've got a gen 1 doorbell and noticed it going offline recently. When I inspected it, it looks like some of the terminals are scratched and aren't making a good connection anymore. Is there any timeline for the spare parts kit coming back in stock or am I doomed to upgrade?

• 
  Dave (@djt81) reported 16 minutes ago

  @ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue

• 
  yama 🍀💚🐯🌱🇭🇰💙🔆🤟🏻 (@yaamacy) reported 22 minutes ago

  @ring the video description worked fine during the trial period, but it doesn’t work after I subscribed the Ring Pro plan. I had already done what your online chat suggested but it’s still not working, it’s too frustrating, please advise, thanks.

• 
  Williams fam🐊 (@Williamsfam7) reported 24 minutes ago

  @ring Customer service is terrible!

• 
  Burger (@TailgateBurgers) reported 26 minutes ago

  My @ring camera doesn't pick me up pulling into the driveway, but if someone rides a bike or walks down the road it lets me know. Technology, man.

• 
  Mikey! (@comrademikey) reported 28 minutes ago

  @ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.

• 
  C™🇺🇸🇵🇭 (@citizen_ian) reported 29 minutes ago

  @ring you guys have the worst customer service in the world. The lens cover that’s supposed to protect the lens fell off, which isn't supposed to happen, and therefore makes the camera defective. And the best you can do is give me a 35% discount for me to spend $ to replace something I didn't break. Do better.

• 
  Robert Schloss (@RobertSchloss) reported 29 minutes ago

  @ldsfilmguy @ring Well that’s a very poor AI filter!!! A) 4 legs B) 1 tail C) it’s a dog!!! 🐕 Is that your dog?

• 
  Michael 🇺🇸 🇮🇱 (@TexasCoolMan) reported 31 minutes ago

  @ring Why are snapshots from all cams fuzzy, blurry? And no it is not a connection strength issue, and cams are plugged in.

• 
  Mands 🌷🌺🌻🌼🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@skipper68uk) reported 31 minutes ago

  @ring doorbell is shite, very bad lag upto 3 minutes by then i have seen someone at door and answered it before it alerts me ! time to bin it

• 
  Herb LeGrand (@herb_legrand) reported 34 minutes ago

  Why is it with the setup of the Ring app, there is no option for the District of Columbia in the drop down for states? Yes DC is not a state but having to select Maryland isn't correct either. @ring

• 
  jake sully's pecs🇷🇴 (@jakesullypecs) reported 37 minutes ago

  @therealDeFlock @ring @HomeDepot **** it..hire some nerd to hook it up to your pc on a closed circut without internet access and now you got a govt grade home security w/o the govt! use 《their》tools to your advantage!

• 
  FULLΛM (@waynefullam) reported 40 minutes ago

  @Ring the fact that I was able to seamlessly resume a support chat I started yesterday, with the new agent already having full context of the previous conversation, is a really elegant system. They had the issue resolved in under 5 minutes once I was on-site with the hardware. More companies need to do this.

• 
  Dorian Finney-Smith Muse (@DorianMuse) reported 41 minutes ago

  @note4note @amazon @ring Same thing happens to me all the time. Amazon needs to fix this major problem.

• 
  James Landrum (no relation) (@JamesRLandrum) reported 41 minutes ago

  @FedExHelp No I just want both drivers to arrive at the same time and throw down in front of my @ring camera

• 
  Ansky (@runanskyrun) reported 42 minutes ago

  @ring I have a strong connection, but one camera is frequently going offline

• 
  Maze (@MAZEHUD) reported 43 minutes ago

  @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

• 
  Jeremy Abreu (@jeremyabreu) reported 44 minutes ago

  @ring is your app down? Won’t open for me or update

• 
  Scotty J (@Its34Again) reported 46 minutes ago

  Day FORTY of .@Ring STILL not fixing the iOS widgets. Even though there’s been THREE app updates in that time. They REALLY don’t care about us customers do they. If you’re not going to fix this issue can you let us know please. You’re just laughing at us now.

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 48 minutes ago

  I shoulda kept my old Ring doorbell... This new one ain't ****. It's been giving me issues since I got it. And @ring tryna act like they don't wanna do nothing about their defective *** device 😒

• 
  Matt Lieber (@mrlieber7) reported 49 minutes ago

  @ring I need you to know your company policy on bad devices is terrible. My second ring camera stopped working and I was told I’d have to buy a third one because it’s been 4 months out of the warranty. I get it the first time but a second. I’ve canceled my subscription. Do better

• 
  julie (@julierawlings) reported 50 minutes ago

  @ring my wifi is fine all other devices and the tv work fine… why does your door bell and chime device suddenly have a problem? Only your device i rang my provider it is actually a you problem which is now a me problem

• 
  Sabrina Bucci (@sabucci_84) reported 54 minutes ago

  @Roentgenguy @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!