Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (53%)
- Online Features (26%)
- Sign in (5%)
- App Crashing (5%)
- Website Down (5%)
- Errors (5%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Port Orchard
|
Online Features | 6 days ago |
 Morecambe
|
Device Failure | 1 month ago |
|
Greeley
|
Errors | 1 month ago |
|
London
|
Device Failure | 1 month ago |
|
Manchester
|
Device Failure | 2 months ago |
|
Romeoville
|
Device Failure | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Ring Issues Reports
Latest outage, problems and issue reports in social media:
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𝓐𝓵𝓲 (@aliezad) reported@ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?
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Scotty J (@Its34Again) reportedDay 22 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?
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Ian Fritzsche (@TheAngryCaptain) reportedHey @ring, if you don’t stop asking me if I “want to join Search Party” soon, you’re going to have to form a Search Party to locate my cameras in the trash.
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George (@gigmcdonough) reported@ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.
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👀 🇺🇸 Casual Observer (@classicdawn) reported@ring And you're another example of why AI canNOT replace us. The support bot ends the convo without any resolution! Your customer service is the WORST!
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DonutOfDoom (@AnusOfDoom) reported@joegarra61 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯
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Scotty J (@Its34Again) reportedDay 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?
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Clayton Knight (@mrcajunjoker) reportedHey @ring so I replaced a floodlight cam and added another. I have them shared with my gf but the new cameras aren’t showing up on her phone. Her email is under shared access for both cams. Is there an easy fix for this? Or do I delete her access and add it back?
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mostdope97.eth (@mostdope97_eth) reported@grok @ring @ring is STRICT. **** yall
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ITDUDE F.E.L.L.A (@The_Real_ITDUDE) reported@esx1422 @NETGEAR @ring Nah, it's been going on for ages. Check the reddit thread. I linked. It's a false positive, but no one is bothered enough to fix it.
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GOPmom (@lisadolgos) reported@ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.
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J.perspectively (@Jperspectively) reportedI cannot be the only person having all these problems with @Xfinity I swear I need to just switch over to @Ring @XfinityHome I’ve been trying to reach you for a month. My equipment is not working. Is this still your phone number 844.382.9363 ❓
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LastRealOneLeft (@Rivirunthecity) reported@ring add the fact that my front door bell cam won’t even ******* load but the other 2 will what makes you think I should pay to watch my cameras like I actually want to know where ******** you think you have the right
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Dan Spack (@DanieltheLion1) reported@ring Though the signal strength is still poor, it seems the Spotlight Cam is not discounting from the WiFi as much as before the extender was installed. It was explained to me previously that was a primary issue for the fast battery drain. I’ll send a DM. Thanks.
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Ruth Hall (@RuthHal84018141) reported@ring fix your Neighbors App! We are tired of people sending messages at 2am about their internet not working. It's not a Safety concern, and there's no way to report people who do that. They treat it as a chat feature.
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Tommy Shane (@_TommyShane_) reported@ring customer service is terrible. Bought a new device only for it to stop working under less than a year. They send a refurbished one that stops working and the best they can do is advise us to purchase a new one and offer us “25% off” #trash
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Sabrina Bucci (@sabucci_84) reported@Roentgenguy @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!
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SilkyMule (@silkymule11) reported**** you @ring and your stupid *** products
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DonutOfDoom (@AnusOfDoom) reported@missmommymolly Just busted my sister birthing a girthy **** on my doorstep at 3.17am @ring can I send you footage to verify the size & perpetrator?
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Scarfie1 🐎🐾🐾🐕✈️ (@Scarfie1) reported@abzpaul @ring Wow didn't know badgers could run that fast always thought of them as slow creatures!!
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Big_Ticket (@Big_Ticket) reported@ring Then I was told I had not paid. Sent screenshot (don't know why @ring couldn't see I paid?) showing I paid. Then I was told I didn't have the plan showing on the @ring payment history. Then I had to hold multiple times for CS to talk to a supervisor. All seems to boil down to...
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Christopher Brown 🟧 (@CptDylDozer) reportedKia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.
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Words of Wiz Dumb (@Michael07369542) reportedWTF @amazon Keep pushing back and pushing back delivery on a simple @ring doorbell. As I said @Lowes had them IN STOCK AT SAME PRICE AND SCAM "PRIME DAYS"!!
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🐈⬛ (@politicaIicious) reported@ring Victims of anti-social neighbours, quietly, sit tight, as the legal wheels turn slowly via courts. Advised not to tip the nod to ongoing proceedings. Nightmare neighbours remain oblivious to court applications. Meanwhile, stupidly, continue their campaign of harassment & abuse.
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Roland 🛸 Burnem (@RolandBurnem) reported@excel_ranger @ring Eat **** you pathetic karen.
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Raphael Fabeni (@raphaelfabeni) reportedI think I have never seen a customer service as bad as @ring . I wonder how it will be if I have an emergency.
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ALAN MASON 👨💻 (@Alan_nerd1) reported@kirstmichellle @ring Send me a DM for help
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SoCalSquatter (@RealAlexT1) reportedHas anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?
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Sabrina Bucci (@sabucci_84) reported@drjeanne09 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!
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Helen D (@Helen_D_Snow) reported@amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.