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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (24%)
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Online Features (20%)
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Errors (16%)
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App Crashing (15%)
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Website Down (15%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arnhem |
App Crashing | |
 Los Angeles |
Online Features | |
 Reading |
Device Failure | |
 Velbert |
Errors | |
| Birmingham |
Online Features | |
 Mumbai |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Dave W
(@FeasantUnhinged) reported
@ring problem with your cameras? Mine won’t connect even though Wi-Fi is in range and password is correct?
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Aneka Laufeyson
(@AsiaAneka) reported
@ring can y'all PLEASE get your app together? And if you can't can you put an error on there that doesn't say there's something wrong with MY internet?
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die young, stay pretty
(@ifeltloveagain) reported
@wildbinks @ring Wtf is that?!
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Louis L 🇮🇹
(@LoizouLou) reported
@ring I can’t get my notifications to work, spent 30mins with Apple trying, is there a problem with the app/servers?
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Russ Price
(@Russ414uk) reported
@ring Hi. Is it possible please to see if a device (e.g. spotlight camera) has been offline? I can’t see anything in the device history. If not, would this be a feature worth adding? Thanks.
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Ryan
(@RyanNixon_41) reported
from
Columbus, Ohio
And worst customer service goes to @ring !!!!
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KTC
(@ftm_in_ma) reported
@Ring Our service was out for 24 hours and just started working properly today. I think this was due to the AWS service outage.
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Richard Starr 📱🤳💻📶⌨️🧨
(@richard_starr40) reported
@ring Down again today...
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Joe Schafer
(@myUFGatorNation) reported
@chaddidthis @ring @SimpliSafe It was part of the Amazon Web Services outage yesterday. Nothing Ring could do……
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nicole johnson
(@nicolejohnson92) reported
@ring I’m having problems again this morning with watching the videos and live view? Has it gone down again? Thanks
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KTC
(@ftm_in_ma) reported
@Ring See the linked string of messages on my profile. Also... I'd like credit for the 24 hours of down service on my account. Ring won't even acknowledge me because I'm not the primary. What an authoritarian baloney that we cannot be co-applicants because we are equal. #equality
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Alex Davis
(@AlexDavis91) reported
@ring I currently have a ticket open with engineering after being on the phone for an hour and half yesterday. My base station does not correctly fail over to cellular back up. We are close to switching providers with how poor the "security system" has been performing recently.
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joe blow
(@Caperfamily) reported
Why does @Ring #customersupport maintain that they have no indication that their doorbells are not working with the new version of @Apple app? Social media is alive with people having this problem. Wakey wakey #DingDongs #DingALings
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Latin Spice™
(@Latin_Spice1) reported
@ring My holiday chimes have not been working, this started before the outage. Any update on when this will be restored?
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Adam Kelly
(@Adurrrrm) reported
Hey @ring I need help logging into my account. I changed my mobile number in my account but i can now no longer log in as two step verification is sending codes to my old mobile number. Help as i dont have access to this anymore!
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Leo Aldrich
(@AldrichLeoJ) reported
@ring, only my battery operated cameras are offline. The batteries are fine, as well as the internet connection. Problem on your end?
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Patrick Keefe
(@Photorizons) reported
@ring ... so, even though I am willing to pay for the next model up, I cannot upgrade because I bought from Home Depot. I was told that is company policy. So, Ring's company policy is to treat existing customers like garbage. Good to know as I drop them to go to ADT. Ring sucks
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Arielle MacDonald
(@Penschick21) reported
@amazon customer service is a huge joke. I have all the information needed to find my families order and tracking information, but yet they won't help me find it. I also have a @ring camera that showed no such delivery of my daughters Christmas presents yesterday at 4:59pm.
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Trump's Snowflake. 🌊🌊🌊 she/her
(@HollyKeefer6) reported
@Dazz285 @ring True, but not empty promises. Real promises that actually mean something. Like actually fixing the problem & being sure it never happens again! By "fix", I mean use backup systems that will be used in the event this does happen again.
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Richard Starr 📱🤳💻📶⌨️🧨
(@richard_starr40) reported
@ring Exact same error message as yesterday. Check your connection...the app will not load it was working 20 minutes ago
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Manav Bhardwaj 🇮🇳
(@ManavBhardwaj) reported
@kbshadow600 @ring U rn't right! Srry.Ring has such issues at intervals. Do chk historical report on status page. Also Ring has a battery, so power outage dsn't cause problem. Think why u bought Ring n not an ordinary bell. Ppl nt able 2 contact u 4 essential dels! Wt if a medical device fails?!!!
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Chris Miller
(@Ucf_Falcon) reported
@NYCRobUCF @amys_bus_ticket @ring As someone who has Amazon as a client I can say I doubt they'd allow your backup to be on another hosting provider. Like to tell your parent company your anticipating them to break... Just feels like it would get shot down pretty quickly
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jamie madden
(@Jamielee223) reported
@ring customer service is absolute trash! 3rd time I’ve been on the phone with them because my doorbell has been useless since the outage on Tuesday. Was told they’d send me a new one, now they’re saying they can’t.
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Nery
(@jn2116) reported
@ring Are you having issues with the App again. It's giving me an error and it was working fine earlier today. It states it cannot load my location. I tried logging out and login back in, but now it doesn't allow me to.
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Alex Davis
(@AlexDavis91) reported
@ring Ring is down again...
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joe blow
(@Caperfamily) reported
My @ring doorbell is not working with the @apple app version 5.46. I can’t access the history. I get an error message that they are aware of the problem and to try again later. It’s been 3 weeks! #customersupport are useless. #dingdongs #dingalings
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Channing Work
(@chanwork) reported
@ring How exactly does discontinuing a native app for Mac equate to a better experience? So the doorbell rings and now I need to go to a browser, then a website, login, to see who it is? Explain how that makes thing better?
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HashBasher
(@HashbasherMine) reported
@ring @AlexDavis91 Ring doorbell is down again since an hour of two, the Netherlands. No notifications, Not even when app is open.
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Pauline Segbefia
(@PaulineSegbe) reported
@ring is the system down AGAIN!!!!
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Becky Smith
(@BeckySm54509086) reported
@ring has the app gone down again