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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 43% Device Failure (43%)
  • 23% Online Features (23%)
  • 13% Sign in (13%)
  • 11% Errors (11%)
  • 6% Website Down (6%)
  • 4% App Crashing (4%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Greeley Errors 3 days ago
London Device Failure 5 days ago
Manchester Device Failure 7 days ago
Romeoville Device Failure 9 days ago
Garland Device Failure 11 days ago
Louisville Online Features 15 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • tobymedia
    Toby Benson (@tobymedia) reported

    Amazing how a multi-million dollar company like @ring can have such terrible UX in their app/website that it doesn’t let you subscribe to their pro package… like I’m trying to give you money & you’re not letting me - crazy! This page opens whenever I click to upgrade and it’s a dead page with info about the plan… and says “plans can’t be managed in the ring app” and there’s nowhere to click!! Madness.

  • kirkmansox4life
    Sean (@kirkmansox4life) reported

    @ring I contacted care prior to the renewal to attempt to have my plan upgrade to this plan prior too my renewal but was told this wasn’t possible and was assured that it would happen automatically on my renewal date. Can you help get my on the other plan?

  • cepalogix
    Eric - cherche la logique (@cepalogix) reported

    Hey @ring Your solution dorsn’t work anymore for reconnecting an existing account on an iphone with the very last patch - and your latest version. And the additional problem is that if we try to declare a bug, we only get AI generated bullshit without capability to warn you…

  • ItsMikeTwitch
    ItsMike (@ItsMikeTwitch) reported

    @NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...

  • rnahmias
    Ran Nahmias (@rnahmias) reported

    @FedEx One out of every three deliveries lately seems to end with: “Customer not available.” The problem? @Ring cameras exist. If your driver doesn’t want to make the stop, that’s one thing. But claiming I wasn’t home when the cameras show nobody ever arrived is something else entirely. @FedExHelp

  • Turbolag12
    ZerohedgeIsFakeNews (@Turbolag12) reported

    Moved @amazonalexa Echo Show to a bathroom closet where it will be used as a clock. Inability to turn off pop-up ads is unacceptable. Nonstop motion in my peripheral vision in my office. Wanted @Ring notifications, but that implementation is piss poor & the device chokes. FU AMZN

  • luckynla
    Luckynla (@luckynla) reported

    @DHSgov : @ring allows ICE to be doxxed and organized notifications to disrupt and potentially harm officers and protesters. Please repost. I have complained via phone, email and text for almost a year and yet they still allow content that is NOT allowed and is illegal on other platforms. I flag content as illegal yet they still allowed posts to remain on the platform. Their fix: we can change your notifications so that YOU don’t see them anymore.

  • Pencilart17
    Jdxma17 (@Pencilart17) reported

    @ring You have the worst customer service I've ever experienced. Been waiting since early Feb for replacement motion detector because they are supposedly "out of stock." What BULLSHIT! I'll never buy another Ring product. It's garbage.

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @AFL 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • Liberty17673683
    LiberteaIL (@Liberty17673683) reported

    Called .@ring and got ******* AI...said I want a person. Then I get some foreigner who I can't ******* understand. Told him I can't understand . He says wait a minute. Comes back and says wants to help. I said, I don't want to talk to you. I can't understand you. Get rid of your Ai and foreign customer service, because it isn't helpful

  • moviesplusgames
    The New Release Guy (@moviesplusgames) reported

    @ring Not trying to jump the gun but it's funny how those employees had such good access, and then my neighbors just happen to know all the blind spots in my cameras and ****. Just makes you wonder. Idk. Maybe there's some other way they can tell **** like that.

  • ShaunMcCarthy90
    Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported

    @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

  • JamesRLandrum
    James Landrum (no relation) (@JamesRLandrum) reported

    @FedExHelp No I just want both drivers to arrive at the same time and throw down in front of my @ring camera

  • WforWhaletheOG
    Juliet (@WforWhaletheOG) reported

    I just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I saved all the error messages and pictures of your camera that got water in it even when under the eves. I had remove it from the side of the house because the battery was frozen up with water. Just a bunch of issues

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

  • fisher1021
    Mark Fisher (@fisher1021) reported

    @ring so upset with your terrible camera/doorbell im about to go all wyze

  • raphaelfabeni
    Raphael Fabeni (@raphaelfabeni) reported

    I think I have never seen a customer service as bad as @ring . I wonder how it will be if I have an emergency.

  • senti_test
    Test (@senti_test) reported

    @AmazonRing @ring Hi there. My Ring doorbell battery dropped to 12%, and when I plugged it in to charge, it didn’t start charging. It’s currently displaying a solid white light. Can you help me troubleshoot this?

  • Alexi2088
    Alexi atherton (@Alexi2088) reported

    @ring Three calls. Three different advisers. Around 25 minutes on each call. Three terminated calls before my issue was resolved. That’s over an hour of my time wasted with nothing to show for it. Easily some of the worst customer service I’ve ever experienced.

  • The_other_Yash
    Yashvardhan Goenka 🇮🇳 (@The_other_Yash) reported

    @ring Hi Ring Support Team, I am writing to request urgent assistance with my Ring account. I have been completely locked out and am unable to log in despite multiple attempts over several days. Here is a detailed summary of the issue: (CHECK DM. I've mentioned the issue.)

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 31 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. YEP! That’s ONE WHOLE MONTH!! They literally don’t care about customers, do they!?

  • HeIsRightAgainX
    HeIsRightAgain𝕏 (@HeIsRightAgainX) reported

    There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

  • vc__backed
    Startup Academy (@vc__backed) reported

    The story of Ring and Jamie Siminoff is one of the best examples of waiting for the right moment. Jamie was able to sell Ring for $1.2 billion to Amazon, but first he had to turn down an offer from Shark Tank. "Kevin O'Leary gives me this offer, which was it just going to bankrupt the business. It was like royalties and all this stuff. Like we needed to build something bigger." - @ring Founder, @JamieSiminoff on @The_RoomPodcast

  • DanieltheLion1
    Dan Spack (@DanieltheLion1) reported

    @ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?

  • CptDylDozer
    Christopher Brown 🟧 (@CptDylDozer) reported

    Kia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.

  • derekpentenburg
    Derek Pentenburg (@derekpentenburg) reported

    I had to tell the delivery guy in the @ring camera that we had already scheduled a new time because you all are so damn bad at your job. I need a rep to contact me because I’m about to go nuclear. For a luxury furniture brand, how the hell can you all mess up so many times? HOW?!

  • freetaiwan99
    heraldo sánchez (@freetaiwan99) reported

    @jsrailton @ring @jason_koebler throw your ring cameras in the ******* trash

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 25 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care about customers, do they!?