Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (60%)
• Online Features (20%)
• Website Down (20%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	7 days ago
Addlestone	Device Failure	11 days ago
Newham	Device Failure	1 month ago
Port Orchard	Online Features	2 months ago
Morecambe	Device Failure	3 months ago
Greeley	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MaryWV (@MaryWVwv) reported 2 minutes ago

  @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH!

• 
  Bowl300 (@twk714) reported 2 minutes ago

  @ring My 2020 stick up cam suddenly stopped working. Moved to a new location after which it wouldn't power up (batt is full). I've tried resetting it by: removing the battery for >1 hour, holding the reset button for 20+ seconds, and tapping the reset button several times. Help!

• 
  Davey Allen (@DaveyAllen54264) reported 3 minutes ago

  @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

• 
  Mohaaa (@Mohhaaa95) reported 4 minutes ago

  @ring No mobile push notifications on any device (Android + iOS). Web notifs work fine, videos record OK. Tried: logout/login, reinstall, all settings checked. Support refuses to escalate. Server-side push token issue. Please help.

• 
  Dave (@djt81) reported 5 minutes ago

  @ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue

• 
  JeroenS (@JeroenPJS) reported 5 minutes ago

  @ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?

• 
  👀 🇺🇸 Casual Observer (@classicdawn) reported 6 minutes ago

  @ring And you're another example of why AI canNOT replace us. The support bot ends the convo without any resolution! Your customer service is the WORST!

• 
  Strewth ❤️🤍🖤 (@Strewth10) reported 9 minutes ago

  @ring Hi Australian here. You’re advertising here. Bad idea. We know you. Zero chance of installing your spyware here. And if I see a friend with your stuff I’ll tell them what you do.

• 
  ØBANA (@StephenObana) reported 12 minutes ago

  @ring doorbell was denied by all of the sharks on #sharktank during its pitch episode, in 2018 it sold to Amazon for $1billion dollars. Gate keepers aren’t ****, never give up.

• 
  Shane Marshall (@semarshall2007) reported 12 minutes ago

  Piece of **** @ring can’t event ******* record any ******* thing worth using unless it’s for there ******* use.

• 
  Christopher Brown 🟧 (@CptDylDozer) reported 12 minutes ago

  Kia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.

• 
  ***** Joel Bryan (@willy_j_b) reported 13 minutes ago

  **Me unloading groceries** @ring camera: someone’s here @ring camera: HEY MAN, someone’s here @ring camera: OMG SOMEONE IS BREAKING IN WTF ARE YOU DOING

• 
  Awake Not Woke (@awakenotwoke71) reported 14 minutes ago

  @ring what is going on with your app? Active subscription till next year but not showing on the app. Done all troubleshooting with the AI on your website n still not working.

• 
  🇺🇸speppers69🇺🇸 (@speppers69) reported 18 minutes ago

  @ring "Neighbors" disappeared in app. Not just my phone. All family members and additional devices having same issue.

• 
  🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reported 20 minutes ago

  Hey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.

• 
  Marcel Wagenaar (@marcelwagenaar) reported 20 minutes ago

  @ring is there a malfunction? Can’t log in and my system is offline. #ring #ringalarm

• 
  SilkyMule (@silkymule11) reported 27 minutes ago

  **** you @ring and your stupid *** products

• 
  Hailey 🗡️ HEAL THE WORLD #1 FAN (@mori_must_die) reported 27 minutes ago

  @fangpuppy666 @ring they have bad morals but shoutout to ******** as a whole for being so good at handiwork bc i have 3 screwdrivers and a wrench and a hammer and a measuring tape and I can’t even build ikea furniture by myself

• 
  Chad (@Chad24162711258) reported 29 minutes ago

  @ring @amazon Ring Camera - the worst investment you could ever make!!

• 
  HealinNRealTime (@BuiltOnSoles) reported 33 minutes ago

  Hey @ring could really use your help! Love your products, advocate for you to so many neighbors. However recently having a handful of issues and no matter what I do to trouble shoot, not working. Getting zero notifications from out front door and to front yard camera. Plz help!

• 
  George (@gigmcdonough) reported 35 minutes ago

  @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

• 
  Sabrina Bucci (@sabucci_84) reported 35 minutes ago

  @rominiti @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

• 
  King•VP (@IDDQD_VP) reported 36 minutes ago

  @ring No, if you read my email, we do not. His account is linked to his mobile phone, which is disabled. There is no way we can login. My mother purchased a new account meanwhile.

• 
  lisa (@lovemyboysdjr) reported 38 minutes ago

  @GlennPurcell2 @Notwokenow @ring Help. I need suggestions as what I should purchase. My indoor ring is very inconsistent

• 
  9-Iron (@Tblaney926) reported 39 minutes ago

  @ring I need help. It’s impossible to get a live agent. Can someone call me? I can send number.

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 42 minutes ago

  @ring I did. Your agent told me I have to wait a week for y'all to do anything about an issue that's reoccurring and happening right now

• 
  Jdxma17 (@Pencilart17) reported 47 minutes ago

  @ring You have the worst customer service I've ever experienced. Been waiting since early Feb for replacement motion detector because they are supposedly "out of stock." What BULLSHIT! I'll never buy another Ring product. It's garbage.

• 
  I find dotards! (@monkeybutte62) reported 48 minutes ago

  @DesireeAmerica4 It's for determining traffic usage for road maintenance planning you fking retards. They use to use a pneumatic hose to count the traffic, now it's more precise. In the 70's we would blow in the hose to run the count up. Y'all just keep slapping your @ring cameras on your doors!

• 
  Drew Singer (@SomeSingerDrew) reported 56 minutes ago

  Hey @ring why are you protecting dangerous people? Why do you not want people to earn their neighbors about safety issues? This is why you have a terrible reputation.

• 
  GOPmom (@lisadolgos) reported 56 minutes ago

  @ring worst customer service. Spent over $500 on cameras and a doorbell. I never received the doorbell, even though UPS says it was delivered. Spent an hour on the phone to get them to agree to send a replacement. Have yet to receive it.