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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zürich |
Sign in | |
| Zürich |
Online Features | |
 Chicago |
Sign in | |
| Charlotte |
Device Failure | |
 Manchester |
Device Failure | |
| Laurelton |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Krazyfingerz
(@krazyfingerz) reported
This is some conspiracy ****! Got a 20min gap in Ring footage where someone drove into my brick wall and knocked it down. Now Instead of holding someone acctble I’m 100% respsible for the repair. Thanks @ring
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Liz
(@Hargrave170) reported
@ring why does the doorbell go offline every time after the bell has been rung? Had problems every day since I bought it. I have to turn it on and off again at the plug at least once a day to reset.
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Julie Vu
(@julie__vu) reported
@ring your customer support is garbage.
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Stop Right There
(@anewdaysdawn) reported
@ring idk why but since your outage last April, I have had NOTHING BUT PROBLEMS. My ring is hardwired but still draining the battery. Replaced the doorbell, bought a BACKUP battery - STILL HAVING THE SAME ISSUE. Electrician checked my wiring for doorbell which was fine. 🙄 1/2
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Jenn // Sailor 🌙👑
(@THEMAHARANiX3) reported
@ring your customer service is trash. Why did I have to spend over an hour just for y'all send me new equipment 😐..
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Catherine Knudson
(@duchesskate75) reported
@ring I understand it's product placement to have your signature sound in tv shows, but my dogs have learned what that means and go nuts. Help?
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Mike
(@miciphone) reported
@ring Thx for the info. To bad: Alexa Guard is yet not available in Germany. I own a doorbell, Ring app installed, paying for the cloud. I thought it would be enoungh to buy an Echo Dot, subscribe to Guard free /smole alarms included) in order to receive notifications in case of emerg.
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Stop Right There
(@anewdaysdawn) reported
@ring ITS HARDWIRED. Hence, I’m not sure WHY the battery is constantly draining. It should NOT be pulling power from the battery. It did not have this issue prior to that outage.
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karlalex_
(@karlalex_) reported
How **** are @Ring? Bought a #videodoorbell last month, 🔋 lasted 3hrs, 📞 them, sent replacement 🔋 lasted 3hrs again, 📞 them, they (reluctantly) ordered me a replacement doorbell, hasn't arrived within 2wk period, 📞 them again, now out of stock, wait a further 2wks! #AVOID
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Mike
(@miciphone) reported
@ring Thx for the info. To bad: Alexa Guard is yet not available in Germany. I own a doorbell, Ring app installed, paying for the cloud. I thought it would be enoungh to buy an Echo Dot, subscribe to Guard free (smoke alarms included) in order to receive notifications in case of emerg.
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Ty Webb 🇺🇸
(@Ty___Webb) reported
@ring since the new iOS update, my Ring doorbell no longer gets charged by hardwire. Anyone else having this problem?
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Bruce
(@WatchinAnimeNow) reported
WTF is @ring Im ignoring my doorbell when im home, why would I answer it when im not💀😭
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Steve Abbott
(@steveabbs) reported
@ring My ring video doorbell will not charge I have tried contacting the UK contact telephone number but it says it’s not recognised can anyone help
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Chris Rowley
(@R0wl3y) reported
@ring Okay so you make a product that basically becomes redundant ? If I can provide you with a MAC address and a serial number , together with a purchase receipt I’m unable to gather how that’s a security issue ???
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Hand Salute
(@HandSalute1) reported
@Costco and @Ring this is obviously a problem that both companies are ignoring which is an #EpicFail.
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20Jan2021🌞💙
(@BJLass) reported
@ring I've given up on them working. I'm just hoping the bad actors think they actually work.
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Interiordr
(@Interiordr1) reported
@LindaFo86558624 @ring Wait till you call for technical support, you’ll get robots reading scripts that are out of the USA. Amazon after acquiring ring, made what used to be the best customer service to one of the worst. So sad greed at its best
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Crash Phoenix
(@CrashPhoenix666) reported
@tendinsights Are you going to fix the Android app so we can actually view live feed video? It used to work fine u til the update. About to throw these away and get some @ring indoor cams, at least those work. #NotSoTendSecure #dissapointed #FixIt
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big time dragon ᕙ( ˘ ∧ ˘ )ᕗ
(@Logandev_owo) reported
@IronCoreLabs @ring Glad I could help 😎
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millielaw
(@flyingmillie) reported
@ring I have 2 complaints. 1. When I call for support it takes me to Italian speaking team, 2. My ring doorbell refuses to show me any images please help
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Jonathan Lassoff
(@jof) reported
@wadeis @ring @doorbird It seems like a common enough problem for geeky renters that want to digitalize, but can't necessarily bring the whole building along. A friend in Berlin did a basic hack with an ESP32 board and some GPIO pins to remotely push "open". The inside units are usually pretty "dumb".
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Crash Phoenix
(@CrashPhoenix666) reported
@ring What's going on with the app/service? My spotlite battery cam wont show live vid. took batteries out, app still shows it online and working perfectly (imposdible without batteries) Have done all resets and uninstals/reinstall. still not working. Plz Help!
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Nicola Hunter
(@nhicola93) reported
@ring im having a problem with the chime 2nd generation, it will not connect to my Internet at all.
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Kevin Bromwich
(@kevswinton) reported
@ring Hi guys, wondering if you can help. Our doorbell live view has suddenly stopped working. Got great battery and WiFi signal. Tried to reset and reinstall and nothing :( any advice?
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Chanda advani
(@Chanda1Chanda) reported
@ring Hi Please can you help. Everytime recently we put our bell on charge it shows its charging but nothing happens and so it get filly discharged which is frustrating. Please can you help as the whole idea is to keep an eye on things and we even looking to buy your floodlight
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Interiordr
(@Interiordr1) reported
@ring customer service which was one of the best is now the worst. They moved call center out of American since amazon acquired them. It took 3 calls to unqualified robots reading from scripts, in past it was resolved in one call. Rethink your purchase of ring products,
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MetalPetal
(@MetalPetal99) reported
@ring why is my doorbell offline again!? Bought it in July and never had a problem with it until this past wk. twice in 7 days
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Snug Nug
(@SnugNugs) reported
@ring I couldn’t possibly tell you how many times this doorbell has let me down.
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tim godbehere
(@tim_godbehere) reported
from
Sheffield, England
@ring hi bought a ring door bell works fine. Just bought a spotlight cam for the back of my house and it says the WiFi is wi go too poor”so I checked it on everything (checking download speeds independently just outside the cam) Tried to contact Ring ‘. No chance , not a pray
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Ryan Kelly
(@vmtocloud) reported
About done with @ring I set motion sensor no where near the street yet you still notify me when cars drive by. This is just to get me to sign up for your service. Very bad business practice!