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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Commack |
Device Failure | |
 Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Clarke
(@RyanClarke93) reported
@ring just had a poor customer service experience. My ring doorbell has become faulty and been told by staff that some devices last longer then others so just buy a new. Not the helpful experience I expected 🙈😭 #googlenest
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Mr Phil
(@GreenOldParty) reported
@ring @ring after tweeting at you I realized you have a toll free number that offers assistance. - They did a fantastic job assisting me w/ordering the replacement part & a separate issue w/setting up a new device.
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Jeff
(@bike_ja) reported
@ring your ios app has become so bloated and slow that it's made the doorbell cam worthless. I don't need sales pitches in the app. I need it to work.
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Dave A
(@chief1981) reported
@ring Wow I've never had bad customer experience from you until just now. Person on webchat just sent templates saying they are not able to troubleshoot and to call instead. Ignoring my offers to send screenshot etc
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Judders
(@JuddLane) reported
@Hudson61600379 @ring Have had similar experience. I ordered on 13th February, with no sign of products or delivery date. 3 times told I’ve got to wait for products to arrive back at @ring HQ before they can issue a refund or resend items, as they’re missing in transit. 😔
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James Raeburn
(@jimborae) reported
@MarkDotPeters5 @wildlime @ring What was the issue with Eufy doorbell? Pretty happy with mine and no problems to speak of.
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Ga—-‘/
(@RonGarvais) reported
@ring why with a click of a button cant i link my indoor ring camera to start recording when my doorbell ring camera detects motion? If your company cannot fix this problem then ill be forced to do business elsewhere. This is super frustrating! I dont want to be recorded 24-7!
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Zygi
(@ZygiBajor) reported
Is anyone else’s @ring app not working in the UK? Keeps saying there’s no connection available
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Jose Troitino
(@elteslaengineer) reported
@ring are you guys down? Having issues? Is there an outage? Please advise.
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Ellen • Ask Away Blog
(@ellen_ross1) reported
@ring hi my ring has been offline since yesterday and I can’t seem to figure out what is wrong with it. We have tried everything. Device health screen even looks fine.
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aileen stevenson
(@ailesabel) reported
@ring I am trying to create an account and the verification feature does not seem to be working and it won't let me create my account, can you help.
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al417
(@public9965) reported
@ring I've slogged through the phone menu at 800-656-1918 twice to try to get help with a device setup, and both times, after verifying my identity and saying it will transfer me, the system hangs up on me instead.
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Andrew Fisher
(@AndrewPhisher) reported
@ring Why is it that out of ALL of the devices in my house, the Ring is the only thing that just doesn’t reconnect if there is an outage and there is no way to reboot the device without being right next to it… what is the point of it being remotely accessible then?!!
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
from
Cathays, Wales
@ring my chime pro 2 has been flashing green/blue for over two hours now. I’ve tried turning it off and on again, holding button down for 15 seconds. No joy can you help?
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Tarun C Koneru
(@tarunck) reported
@ring my floodlight camera plus died and I’ve been waiting for a replacement under warranty for 2 weeks.Your support told me today that they are out of stock and don’t have a date on when they will be available.This is bad,I don’t have security on my patio. Ring must resolve this
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Lisa Wegley
(@ohiowegs) reported
@ring @WBARRETT LOL! Sounds like my mindset when I "file" junkmail in the trash can... Not buying Ring anytime soon with this kind of customer service.
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Colin Campion
(@ColinCampion) reported
@Hurrikeen @ring I had this issue last year. They replaced my cameras 2 in in the end it was an algorithm change at the ring end. It was all good up until a few weeks ago and not mine is picking up cars too. Needs sorting out
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Gerhard
(@Gerhard_JF) reported
Hi @ring, so after contacting you and was told to phone customer services (for the 4th time) there is still no solution... Please help...
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Dan 2023
(@Dan202338) reported
@ring you mean the same dm you still never got back to me about last month i.e. the ring chime issue that all ring customers know about but you still refuse to accept ?
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Andrew Hackeson
(@ahackeson) reported
@ring I ordered a ring sensor in July 2022 and never received it. I have tried several times with your online twitter team and your process of messages, forms and customer service agents is very bad.
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Natti Nada 💋❤️🔥
(@zDevilWearsNada) reported
How scary is it to look through your home surveillance “safety” camera & see items missing/ disturbed in the view but no recording of how it happened? @ring I updated my app and still this **** is missing motion. On a dead end street. Please explain yourself.
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Calichica 🟥 🌴🦋
(@Calichicahh) reported
@YNB @ring There's a white woman on my Nextdoor app who has been caught by MULTIPLE ring cameras stealing packages from porches. She drives a yellow car and just pulls up to people's houses and casually steals their **** in broad daylight, no fear whatsoever.
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Renee Brown
(@naybrown86) reported
@ring As a security business is really weird that I cannot reconnect my cameras to wifi when I am not home. Thats when I most care my cameras are online. To fix I have to share my login information with a friend willing to go to my house. Awful security design.
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Amos
(@revamoskir) reported
@MarianHF @ring I am so sorry about what happened to you but I know a guy who can help. Superb_cr4ks on Instagram is the best in relation to any cyber issues
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Paul DiMaggio
(@pldmgg) reported
@ring Given that a bunch of features are missing from lower tier Ring Protect subscriptions, you guys really need to allow for testing at those low tier levels. Currently, you *cannot* configure a brand new system to operate at a level below Protect Pro for 30 days... Please fix.
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Tall or Nothing
(@80sculturefan) reported
@ring ring 3 video doorbell will not connect to our Wi-Fi after a provider change The indoor chime connected immediately Please advise as to fixing this issue Broadband speed is 150mbps
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T
(@aleahatxx) reported
@ring can you please tell me why my ring camera has lines down it and has gone purple looking? 😞
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Terra Foye
(@k975Terra) reported
I will never use @ADT again. They have poor customer service. I’m so glad I made the switch to @Ring
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Wendy Gundry
(@WGundryRE) reported
@ring I have never ever had such a bad experience. I just bought these cameras and you can't connect to my account. Return and would never use you again after over 5 hours on the phone of wasted time with you today. #ringdoorbells #ringcamera ring sucks
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Marian HF
(@MarianHF) reported
@ring I can't get on to my account on my laptop. When I click on the login tab all I get is a message "not acceptable". Please advise. Also the contact phone number (UK) is not recognised when I tried to phone you.