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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (18%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pipe Creek |
Online Features | |
| Dunbar |
Errors | |
 Zürich |
Sign in | |
| Zürich |
Online Features | |
| Chicago |
Sign in | |
| Charlotte |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Arnold Photo
(@EricArnoldPhoto) reported
@ring I remember a time before 'Rich Notifications' so I can deal for now, I just really like them; they improved the notifications 1000%. Looking forward to a fix.
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The Cats Whiskers
(@chris_hedge1984) reported
@ring How much longer will Rich Notification be down? Its really annoying having to open the app all the time. If it stays like this I will not be renewing my subscription.
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Ray Bloody Purchase
(@RayPurchaseEsq) reported
@ring @ijimenez1 I could literally spin up an AWS instance and code the entire back-end required to start an entirely new Rich Notifications service in the time it's taken your engineers to sort this issue.
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taylor('s version) 🧣
(@_tranquilitay) reported
@ring i'm no longer able to see a preview when i get a push notification. can you help me out with this issue?
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twinnette
(@twinnette) reported
Anyone else get tired of @fedex lying and saying they delivered packages they didnt deliver. You spend hours chasing down packages in the event it was delivered to the wrong place, only for your @ring to show the delivery the next day. Stop faking deliveries! Tell the truth!
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Nick Press‡
(@press_nick) reported
@ring the Rich notifications for my Ring doorbell is not working at all. Is there going to be a fix?
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Dom
(@mynameisinic) reported
@ring when are you going to fix rich notifications for the app?
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taylor
(@taytaykm) reported
@ring Why are the rich notifications still down it kinda defeats the purpose of the doorbell if i cant quickly see what’s outside??? It’s been almost a week without it
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Ryan Jay
(@ryan4258) reported
@ring it's been over 120 hours since rich notifications have been down. Can you please re-enable this feature or provide a better update than the same one from 5 days ago. What's the issue with rich notifications? What's the ETA for resolution?
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hassan ali
(@thaidragon66) reported
@ring Any update on the fixes. Cameras still not working properly. What's the point of paying for a subscription if you can't even use it properly?
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Cas 💛
(@Cmandersox) reported
@ring Bruh can y’all hurry up and fix this
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Joe Martell
(@jmartell09) reported
@ring Still working on this problem?
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AMR
(@1amr11) reported
@ring Are Rich Notifications down for wired doorbells too? I haven’t been getting mine.
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IBiLLy
(@IBiLLyI72I) reported
@ring charges £25 a year for the privilege of getting rich notifications and to look at your own videos is absolutely shocking especially since its been down now for nearly a week.. seriously would never recommend ring to anyone with charging to look at your videos.
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iceeejay
(@ijimenez1) reported
@ring Where is the update on this issue?
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Ryan Jay
(@ryan4258) reported
@marcy_c1223 @ring Could be 2 years.. there's no ETA and no update since 8/5 besides "it's offline". What kind of IT resolution is this? It's no resolution at all, it's a huge, ongoing FAIL by Ring.
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ChasΞ Wright 🦇🔊 🇪🇹
(@mysticryuujin) reported
So, @ring cameras have "Person Detection" and are supposed to use AI/ML to detect if motion is a person or not. If it detects a person, notifies "There is a person at (back door camera)." But that detection sucks...and alerts on all kinds of ****...in the middle of the night...
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Zach
(@MidleAgeGambino) reported
@agcia87 @ring do you have many of their devices? I talked to my Mom about getting Ring after she was robbed in the middle of the day when she was home. Thankfully they broke into a building that was unoccupied but they just as easily could have broken in her home.
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Lynne Allen
(@lynne1609) reported
@ring Is this issue still not rectified?
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Herv310
(@herv310) reported
@ring May we please get an update with the rich notifications issues. It’s been a week and still no update from your team. Is this the customer service we get when we are asking for an update ? Come on team, let’s help the community out and start proving some information
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Michele Sussman 🌸◕‿◕🌸
(@MicheleSussman) reported
@ring I am not receiving Rich Notifications from my hard-wired Ring doorbell. I see that you are aware that battery-powered Ring doorbells are having this problem. I want to make sure that you are also working on resolving the problem with hard-wired devices.
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mhna
(@mina_rafla) reported
@ring Mine is hardwired and still having this issue as well… Is this normal? I’ve contacted support and they were no help
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La Reina Croqueta 👑
(@agcia87) reported
@MidleAgeGambino @ring I’ve tried blink and wyze and I prefer ring. Also, if you have an issue, they answer you immediately and will troubleshoot. I had one that gave me issues and they replaced it right away
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PJ
(@PJMcLarenF1) reported
@ring Hi. Is there any update on this issue? Rich notifications still not working here in the UK.
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Nicholas Allen
(@nallen001) reported
@ring Hello I’m having an issue with rich notifications as well and my device isn’t battery powered
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tyler magill
(@clover44zelie) reported
@ring I see Rich notifications are down for battery operated devices but mine is hardwired and my Rich notifications do not work. I have tried all the troubleshooting tips. Could there be an issue for some wired devices?
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POᒪᗩᖇᑭᖇIᑎᑕE
(@DJPower007) reported
@ring Glad I finally found this. My old phone died Wednesday past and I finally got around to getting a new one Yesterday. I spent an hour last night and two hours today playing with settings and finally broke down and checked Google which lead me here! I feel foolish now hahaha?
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Julio Ceja
(@TheeDonJulio) reported
from
Costa Mesa, California
@ring when are you fixing the glitch??? I need to have the preview pop up. #ring
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Pinkesh Patel
(@Pinkesh23239179) reported
@ring Called the support team to ask why Rich notifications are not working and got told they were disabled. Don't you think it would be wise to send a communication email out to all your account holders to advise that you are disabling a service? Secondly there is no ETA for a fix.
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S
(@Madfrog01) reported
@ring @ring when is the fix coming? 3 days and no updates