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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (27%)
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Online Features (18%)
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App Crashing (15%)
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Website Down (15%)
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Errors (15%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Online Features | |
 Lewes |
Device Failure | |
| Jersey City |
Website Down | |
 Northampton |
App Crashing | |
| Houston |
Sign in | |
| Gulf Breeze |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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c.h
(@ch44345188) reported
@ring Good afternoon I wonder if you can help me. On the doorbell the two screws that attach it to the wall they are not staying in as the fixings have come away from the doorbell is this under warranty please.
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Jer
(@sirjray) reported
Tried to contact @Ring customer service about my BS video doorbell... Took 10 minutes to get through the automated system and to the chat, only for the chat to tell me they can't help and I have to call 🙄
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Kyle Heath
(@kylesheath) reported
@ring I have a delivery for my ring doorbell out with the courier and you have the wrong address. They keep trying to deliver to the other side of the UK. Can you help me get this sorted as someone is going to get my doorbell!
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Sarah Mead
(@TheSmeadster) reported
@ring I've sent 2 DMs already and both times you tell me to ring customer support. Who then tell me they've no news on when the bug in the latest update will be fixed. I know I'm not the only one with this problem. What is the story with the bug??
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Haiyan Liu
(@HaiyanLiu16) reported
@ring I just called again, and the agent was rude and just asked me to WAIT! He won't even ask the billing department to communicate with me! This has been the worst customer service experience I have ever had in my entire life!!!!
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Haiyan Liu
(@HaiyanLiu16) reported
@ring It's been more than 96 hours since I called and the agent escalated the issue to your billing department, and I was promised to receive a confirmation email about the progress, however, I have neither got my refund nor received any email about the process.
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Jen Rodrigues
(@jenannrodrigues) reported
@ring I need to return a ring door bell it’s not working when I place my order number on the site. Help.
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Kavols
(@Drmpsey) reported
@TwitterSupport cashtag $RING mixing with doorbel @ring in search results could you fix it please... 🙏🤞
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Hari Trivedi
(@hari__trivedi) reported
@ring So I’ve been waiting over a week for a delivery that I’ve fully paid for. Found out yesterday that the products have not even dispatched. Instead of sorting out the problem quickly, Ring decide to make me wait another 48 hours before I can get an update.
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John Babayka
(@JBabayka) reported
@ring It’s the same issue every other person is having with the ring pro - freezing video, video jumping or no video at all. I wish I would’ve done research and known this before I purchased it. I would never have bought the pro
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John Huckle
(@JohnHuckle8) reported
@ring After all the trouble I am having with Ring and as of yet not sorted by Ring, will upgrading to Ring 4 from my Ring 3 make any difference?
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Skin Care Bully
(@CruzanChoklate) reported
@ring Hey, my ring chime pro keeps blinking blue. This the second time it went offline today. I’m not sure what’s going on.
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Andi Hoyt
(@AndiHoyt) reported
@ring we have called customer service 4 times in the past 3 weeks about a missing order with no resolution. We have not even gotten a promised email and keep getting the same script. This is terrible customer service and frankly ridiculous.
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J D
(@ghostbuster9999) reported
@ring Another week with hundreds of notifications with no people even though People Only Mode is enabled. I have been patiently waiting for a resolution for months. Will anyone ever help me or is your only solution for me to stop being a Neighbor?
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David Cox
(@neurobongo) reported
I have @ArloSmartHome cameras at my home, and they are garbage. Any recommendations on alternatives? Is @ring any good?
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John Huckle
(@JohnHuckle8) reported
@ring can anyone help please, why do the notifications NOT work on my doorbell app?
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Nick
(@FellowNick) reported
@ring Hey I keep getting streaming error when trying to view the live view of my ring and I didn’t get a notification when someone walked by.
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Sam ❤ Self
(@samanthaself) reported
@BirchboxUK Hermes are delaying my box delivery. From previous experience I doubt it will ever arrive. Our @Hermesparcels driver is terrible! Always claiming he's attempted to deliver but we know he hasn't as we use @ring 🙄 Can you pls advise?
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DZTAI Robert Alvarez
(@dztlegend) reported
Worst thing about @ring is the neighborhood alerts cause you stupid idiots don't know the fn difference between fireworks and gun shots. A boom is a firework. When you post a boom noise was gunshots I'm like you've never shot a gun or been at a location where shootings occur.
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Hunter Dorriety
(@Kenathon) reported
1:15 on the phone with @Ring support. Helpful support team but terrible company policy. Was ghosted by support a year ago, let it go since I still had most functionality. Now with an unresponsive doorbell all I was offered was 35% off. 10/10 would not recommend. #thanksamazon
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⚡ Haley ⚡
(@UghHaley) reported
@_xjdot @ring I've been wanting to get once since my house got broken into last year! now might have to be the time 😭
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gorgeous gorge
(@gfla) reported
@ring Wel, reinstall did not solve the problem. There is still problem connecting to WiFi and my speed test is 224mbps
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Eric Joseph
(@emjoseph71) reported
@USPS @USPSHelp fingers crossed nothing in my packages are broken. I was able to see on my @ring camera that your employee walked up, dropped them and just let them fall where ever.
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Jer
(@sirjray) reported
I'm contacting @ring customer service tomorrow, I'm so sick of this ****
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Tom Rademacher
(@Tom_Rademacher) reported
@ring 2/2 Box says choice of additional faceplate. I write, you say I will get digital coupon on setup. Nope. Then I write and it will be in welcome email. Nope. Then ‘send picture of box’, then call service. Service says it’s Amazon’s problem. NO IT IS NOT. What is going on?
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Jen Rodrigues
(@jenannrodrigues) reported
@ring installing the ring doorbell and it’s not picking up my wireless internet service. Help.
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John Huckle
(@JohnHuckle8) reported
@ring How come Ring do not answer my question but will answer everyone elses, please help Ring....
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Cale D. Hawley
(@cdhawley) reported
@ring having trouble viewing video history and opening a live feed. Phone signal and signal to the ring device are both strong. This happens more often than it should. What is it again that I’m paying for?
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beny
(@benylevy) reported
DO NOT BUY a doorbell from @ring. There's a battery in it that can go bad. You can hire someone to check the transformer, but end up needing to replace the unit. You can replace unit and still need to hire someone. But a replaceable battery to spend $2.50 instead of $500+? Nope
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old woman
(@shaniat89456347) reported
@MagicalBombFB @ring And they always send you some canned bs when you try to get any help. Yeah Ring technology is very 1990.