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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (18%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pipe Creek |
Online Features | |
| Dunbar |
Errors | |
 Zürich |
Sign in | |
| Zürich |
Online Features | |
| Chicago |
Sign in | |
| Charlotte |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Dig-Deep
(@DigDeeper2014) reported
@ring Doorbell not not picking up activities correctly & fully tested over 3 months period. Called helpline and after 1 hour troubleshooting still refused to replace my faulty ring. Please help, as now have inconsistent security over my home. Not sure what I’m paying monthly for
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Joey Preger
(@joeypreger) reported
@USPSHelp how is the mailman going to leave a "redelivery" slip in my mailbox when they never bothered to come to my door at all? I have a @ring . Nobody came to the door. Nobody rang the bell. Nobody knocked. Better stop this person from attempting to steal my ****.
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Joseph Wade
(@JosephMWade) reported
@ring You put my baby in a **** situation due to your crap product. I returned it. We're done now.
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Ben Keyes
(@saynoto6061101) reported
@ring We need help with all of our cameras, and doorbell. Nothing is working. Please help.
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Kid Corona
(@KidCorona) reported
@ring your customer service is complete garbage! An hour on the phone waiting….twice!!! #ring #ringcamera
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max hollen
(@biggmax81) reported
@ring cameras are ******* garbage
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عبدالله
(@A35148570) reported
@ring I couldn't find any option to rotate my stick up cam. Can you please help
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Nicholas Curley
(@nicholascurley_) reported
@ring @ring hi, quite a few people have tweeted about their ring devices going offline. My doorbell is also doing this. The rest of my ring security system (cameras, contact sensors, motion detectors remain online). Is this a known issue?
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Asif Rahim
(@Asifrhm) reported
@ring Please help me unlink the device previously linked to another account.
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Steven Desteoglu
(@desteoglu) reported
@ring has the absolute worst customer service. You ask them where your order is (that hasn't shipped a week after you ordered it) and you have to wait 72 hours for a response. I will never recommend them ever
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RG | BuckeyeVet
(@IamBuckeyeVet) reported
Had a @VivintHome security system for 6 months now. Absolutely hate it. Cameras are trash, doorbell doesn’t pickup people half the time. Cancelling this **** and going back to @ring
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Murray Dillon
(@MurrayDillon) reported
@TheMeltingPat @ring It’s affecting a lot of users and Ring are aware, but no update on the Starus page yet. Keep on reporting it = fix
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The Famous Scarlet Infidel. @GBNews' missing host
(@InfidelScarlet) reported
@petemorristwit @ring It's just a baby bear looking for it's mother. I would call animal services to help find her.
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Ling La
(@lingla) reported
@ring Hello, your tech support sucks. Tried to chat, was referred to call in. Called in, was asked to hold for 45 min. What kind of support is this? I have issue with your website when filtering to certain date to view past videos >60 days, all I can see is 8/29/21.
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Dig-Deep
(@DigDeeper2014) reported
@ring Terrible service, was told via chat to just contact via telephone again even though I’ve spent one hour already on the phone and told there’s nothing you can do?
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De La Giovanni
(@e_nc) reported
@ring Just wondering if anyone else is having a problem with the Ring Doorbell Pro. It keeps losing wifi connection. Signal is good and the doorbell reconnects if it registers movement/there's a person at the door or if someone rings it (button press).
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lindia
(@magenblu25) reported
@ring terrible customer support, waiting for 2 hours for the woman to tell me "do whatever you want"
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Jeff Rushing
(@Jeff_Rushing) reported
@ring I need help with a product. Is there a customer service number I can call?
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AG
(@Aret75) reported
@Neilaj66 @ring Me too.. obviously a software issue affecting alot of people... need fix asap
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Joseph Wade
(@JosephMWade) reported
@ring thanks for the POS. It doesn't link, has caused undue amounts of stress, and your overall product is ****. I'm returning it to Lowes. I'm getting the Google bell.
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Joseph Wade
(@JosephMWade) reported
@ring No. The person I called should have helped me. What makes you think I want to spend hours on the phone? **** you. Make a better product.
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Sim
(@simd1ddy) reported
@Neilaj66 @ring I'm in the same boat. Saw a few people on Reddit post the same issue.
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🇺🇸Edward Seiler🇺🇸
(@cauzin_trouble) reported
So I'm having issues with my @ArloSmartHome go. Not even half paid off yet its missing motions. I've contacted customer service. Took battery out 5 times blah blah nothing. Tried via Twitter. No help whats so ever. So I will have to say I have 3 @ring cameras. Awesome
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Ling La
(@lingla) reported
@ellenamarnek @ring same issue here, hold for over 45 min, then was told someone would call back but no one called back, terrible tech support.
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Murray Dillon
(@MurrayDillon) reported
@inetbampot45 @ring Yes lots of reports from customers of exactly the same issue : cams show as offline in the app and do not update the dashboard image and you cannot Liveview… but they are still recoding motion and snapshots in their timeline.
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Vaxxed and Waxed
(@SweetSting_) reported
.@ring is piss poor. No reason I should have to buy a complete new device because of a simple cable. Subscription canceled as well. Anyone have any alternative suggestions?
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Scott Smith
(@Scott_B_Smith) reported
@ring I just spent 30 mins with support diagnosing that 2 of my solar pathlight batteries are bad. Instead of mailing new batteries, your team says they have to send 2 new pathlights (and I have to ship 2 back). This is bad for the customer, the environment, and costly to Ring!
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KingWolf277
(@KingWolf277) reported
@ring holy crap, those houses look a lot like the houses just 2 blocks down from where I live. I wonder if?...
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Scott Gorham
(@scottmgorham) reported
@ring Hi folks. My doorbell pro button has cracked and split. I called support yesterday and she was adamite that a new faceplate will solve this. I told her I didn't think that would do it but she ordered a replacement. Can someone here help me with a replacement?
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Fireburns
(@Fireburns18) reported
@ring Why bother? Your support already failed to help me. Interestingly they didnt even bother suggesting uninstalling the chime.