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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (28%)
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Device Failure (21%)
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Sign in (18%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barnsley |
App Crashing | |
 Phoenix |
Errors | |
| Lenoir |
Errors | |
 Toronto |
Device Failure | |
| Cedar Bluff |
App Crashing | |
| Barrington |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Nicklas Johnson
(@spatula75) reported
.@ring Since July 15 at about 9 AM, NONE of the events from our doorbell camera have videos available- trying to view from notifications just spins forever, and from the event list it's "video not available" for ALL of them. Live View works, but nothing else. Fix your service.
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The Dutch Guy - I, Me, Mine 🆗
(@Rick_irl) reported
@ring I have not heard from any of your people since I've sent my DM. What's the matter with you @ring , is anything/one working at all?? The app ALSO still not working. I will hold my payments for lost days, and might just rip that useless thing off the wall next.
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Munchie
(@_MsMunchie_) reported
@fishyesyes @ring Ok. Thought it was just me. I've rebooted all my devices thinking mine were the problem. Thanks!
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FearlessEVs
(@Fearless_EVs) reported
@ring is there an issue with the website? Trying to update my credit card and keep getting “oops! Something went wrong there. Sorry about that. Please try again.” Tried several times and 3 different browsers. Would be great if that functionality was in the app
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Our Unicorn Diaries
(@our_unicorn) reported
@ring piss poor product
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C P
(@CP25813683) reported
@googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring
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Our Unicorn Diaries
(@our_unicorn) reported
@ring piss poor product
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Darth Ricardo
(@su_A_ve) reported
@ring @akhan999 It still takes over 3 seconds to load a live view from notifications where as it takes less than 1 for Rapid Ring. I always wondered why you couldn’t do it in the regular app but fix it first before dropping it.
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Our Unicorn Diaries
(@our_unicorn) reported
@ring piss poor product
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Melvin E. Luv
(@MelvinELuv) reported
Do not buy @ring products from Amazon. Ring will not support you if you do even if the issue is due to their negligence. I bought a Ring alarm and it came missing parts. Amazon did not pack that box, someone at Ring did. Ring should be ashamed of their product support.
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Matthew Sag
(@matthewsag) reported
@ring just cancelled my 12 month home monitoring plan one month in and then doubled the price for a new plan. Still better than ADT, but WTF? I am sure it's not just me, #classaction anyone?
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CluelessDad
(@ProfessorFunky) reported
@ring I’m getting false person detected alerts. Is there any way to mark them as false to help train the system?
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Robfish
(@RobFisc69455738) reported
@ring #Ring is trash. It never captures anything important and they frequently overbill. Major #fail.
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Nicklas Johnson
(@spatula75) reported
@ring @BoondockGt I literally just tried to help someone else with his issue. I wasn't asking for your help, stupid bot.
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Ashley’s Diary
(@havindoubts) reported
@ring Remember that prank I pulled? You might want to fix that glitch before you go through with this. Especially if Alexa has the ability to disable ring
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Jaime Canales
(@jaime3477) reported
I called @ring customer support today. Waited for 40 minutes and the lady who answer the called hang up on me because I refuse to do troubleshooting….Terrible service. @ring please help me solve my problem with my webcam
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Kyle Jones
(@KJON3SY) reported
@ring doorbells are so poor. Only picks up cars and not people.
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Zack
(@Wilson11Zack) reported
@Danoleary11 @ring @ADT I’ve never had a problem with ADT, but my contract is up, they raised my rate and when I spoke to a rep they gave me a higher rate and no deal to stay. It seems like Ring is a solid system too.
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Emma Holmes
(@emmakholmes) reported
@ring Hi, Is there a problem with connection today, mine is saying offline and im unable to reconnect since midnight?
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Amjid Khan
(@akhan999) reported
@ring motion detected at the front door. iPhone XR with Ring App click the notification and waiting for live view and person is long gone. Seriously why the hell did you get rid of rapid ring. Forget my tablets it’s clear it’s so slow even on iPhone!! pathetic!!
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Krishan chavda
(@ChavdaKrishan) reported
@ring the warranty finished a few months ago and now I have a doorbell that doesn’t turn on. Have had an electrican out and power seems to be going fine. Because I’m 2 months out of warranty you won’t replace.. wtf.. help? Chat agents are no help!!
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TillyC
(@TillyC7) reported
@ring what’s happened to the U.K. app latest update is bad. Can’t even get to the part where you set the cctv.. now choice of home or away etc..
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HobbitStro
(@RuggerStro) reported
@RIPsamememe So true... the only reason I'm on @Nextdoor is to see who is causing trouble in my neighborhood. They should partner with @ring Every day without fail, car theft, B&E, package theft...
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Our Unicorn Diaries
(@our_unicorn) reported
@ring "What we can do for you today is offer a discount toward the purchase of a new device. We can get you a special, one-time discount of 35% off of a new device of your choice" PISS POOR SERVICE! Don't buy this **** product. @ArloSmartHome is a much better product
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Heath fedorczak
(@Grizzly302) reported
@ring everything is not working for me, I’m just gonna wait till you guys figure it out.
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Joe L
(@Joe_L_20) reported
@ring DM sent. I hope you can provide some kind of help because this should not keep happening.
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chosen1huncho
(@chosne1huncho) reported
@ring They steal your information and have people watching your cams. Bad company
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Joe L
(@Joe_L_20) reported
@ring Yes I was able to set up and it captured video but only for a couple of minutes before it went offline. I then checked the transformer using a meter and it no longer had power. This happened twice with two different transformers
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XNTEL
(@XXNTEL) reported
@ring No I did that before and spent all day on it. It’s not a Wi-Fi issue. It’s a hard where issue. Are you going to send a tech or not?
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Krishan chavda
(@ChavdaKrishan) reported
@ring worst customer support ever. How do you expect someone to call when they finish work and your lines have closed?You have promised a replacement,after sending images you still cannot give the replacement.The owner of the account has authorised me to speak.why can’t you help?