Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (62%)
- Online Features (15%)
- Sign in (8%)
- App Crashing (8%)
- Errors (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Port Orchard
|
Online Features | 16 days ago |
 Morecambe
|
Device Failure | 1 month ago |
|
Greeley
|
Errors | 2 months ago |
|
London
|
Device Failure | 2 months ago |
|
Manchester
|
Device Failure | 2 months ago |
|
Romeoville
|
Device Failure | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Williams fam🐊 (@Williamsfam7) reported@ring @A24 Your customer service is terrible!!
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26thAccount (@FirstNameTX) reported@Sriniva41473307 @amazon @ring **** you shitskin
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The New Release Guy (@moviesplusgames) reported@ring Not trying to jump the gun but it's funny how those employees had such good access, and then my neighbors just happen to know all the blind spots in my cameras and ****. Just makes you wonder. Idk. Maybe there's some other way they can tell **** like that.
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Scotty J (@Its34Again) reportedDay 19 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.
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Dorian Finney-Smith Muse (@DorianMuse) reported@note4note @amazon @ring Same thing happens to me all the time. Amazon needs to fix this major problem.
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HeIsRightAgain𝕏 (@HeIsRightAgainX) reportedThere is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.
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𝓐𝓵𝓲 (@aliezad) reported@ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?
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👻 (@kirstmichellle) reported@ring hey I can’t get into my ring account due to getting a new phone and a new phone number! Chat is sending me around in circles. I’ve done all troubleshooting I can with no access. Can you help?
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Clayton Knight (@mrcajunjoker) reportedHey @ring so I replaced a floodlight cam and added another. I have them shared with my gf but the new cameras aren’t showing up on her phone. Her email is under shared access for both cams. Is there an easy fix for this? Or do I delete her access and add it back?
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Jay (@JAYintheBX) reported@ring Stick Up Gen 3 cameras are the worst! Always glitchy and constantly disconnects from Wifi (router is 5 feet away). Terrible product
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Christopher Brown 🟧 (@CptDylDozer) reportedKia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.
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ItsMike (@ItsMikeTwitch) reported@NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...
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Scotty J (@Its34Again) reportedDay 21 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?
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Bowl300 (@twk714) reported@ring My 2020 stick up cam suddenly stopped working. Moved to a new location after which it wouldn't power up (batt is full). I've tried resetting it by: removing the battery for >1 hour, holding the reset button for 20+ seconds, and tapping the reset button several times. Help!
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George (@gigmcdonough) reported@ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.
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FACELESS SHEIN INFLUENCER (@sheininfluencer) reported@ring TERRIBLE SERVICE, SEND MY ORDER!!!
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Maze (@MAZEHUD) reported@ring failed to resolve the problem with my device and ignored my attempts to contact them through their available support channels. As a result, I pursued my statutory consumer rights through the retailer, which ultimately led to a full refund. I encourage you to do the same!
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Marcel Wagenaar (@marcelwagenaar) reported@ring is there a malfunction? Can’t log in and my system is offline. #ring #ringalarm
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DonutOfDoom (@AnusOfDoom) reported@FOXFOOTY 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯
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Mari Ricks (@EveMenace) reported@ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.
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Mike Btt (@MikeBtt) reported@ring my doorbell went offline last night and ever since I’ve not been able to reconnect it to the broadband network. I have been onto @CommunityFibre but they can’t fix it.
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Mohaaa (@Mohhaaa95) reported@ring No mobile push notifications on any device (Android + iOS). Web notifs work fine, videos record OK. Tried: logout/login, reinstall, all settings checked. Support refuses to escalate. Server-side push token issue. Please help.
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Mark Johnson (@Bertha_37) reported@ring Help! I am rapidly losing the will to live with Rings’ support chatbot and helpline! I’ve moved house and wish to cancel my subscription- it won’t allow me to sign in on the app and the support line just tells me to sign in on the app! Could someone pls help!
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bagel (@louhastie) reported@ring can you give me an email address so I can speak to someone please, not impressed with your customer service 😡 I can’t resolve my issue despite 5 phone calls, they kept getting disconnected by you
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Scotty J (@Its34Again) reportedDay 18 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.
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J.perspectively (@Jperspectively) reportedI cannot be the only person having all these problems with @Xfinity I swear I need to just switch over to @Ring @XfinityHome I’ve been trying to reach you for a month. My equipment is not working. Is this still your phone number 844.382.9363 ❓
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DUBS (@KeithMugser70) reported@ring I have 5 ring cameras around my house 4 of them saying off line ???? Never had any trouble for about 3yrs , they each went off line a few days apart ?
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Kristy Moore (@KristyM03508044) reported@ring is there a way to speak to a human? I need help!
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🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reportedHey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.
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Ian Fritzsche (@TheAngryCaptain) reportedHey @ring, if you don’t stop asking me if I “want to join Search Party” soon, you’re going to have to form a Search Party to locate my cameras in the trash.