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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (16%)
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Errors (16%)
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Website Down (11%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Colorado Springs |
Online Features | |
| Bend |
Device Failure | |
| New York City |
Device Failure | |
| Bath |
Online Features | |
| Los Angeles |
Device Failure | |
| Newnan |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie Hammond
(@sophie_grace88) reported
@ring cannot get my “chime” to connect to internet/doorbell using the app. Is this linked to the outage issues?
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Martin Weedall
(@martinw2000) reported
@ring @ring can we as the customers here get an update on when this will be fixed ? The down time here is not acceptable and the communication is really poor. My system has now been down for close to 24 hours ! #CustomerExperience #communication
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Arjulaad
(@arjulaad) reported
@cire_65 @ring Yep. Same here and since it took ring most part of the day to acknowledge the problem i uninstalled ours for NOTHING 👎🏻👎🏻👎🏻 TO RING. Their twitter team told us to call except that wasn’t working either!
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Ricky Stone
(@garyth3duck) reported
@ring is anyone working on this? I’ve been a customer for 24 hours and can’t use. Tried troubleshooting the device ended back in setup mode and then to go hours without the decide working to find out your services are down and you knew about it but didn’t give us updates!
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John Ruperto
(@rupieINC17) reported
@ring Is there any other update other than investigating or down? IS this tied in any way to issues with AWS? And how do you guys not have some sort of redundancy in other data centers to mitigate possible issues in primary centres? Bush league.
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Michael
(@ChiTown2387) reported
@ring Instead of posting these videos, fix your system.
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The Greying Cyclist
(@GreyingCyclist) reported
@ring Sorry Hannah, Dad can't say hi today as #RingDoorbell can't fix their toy. #Ringdown
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Tom
(@TeamTomTom) reported
@ring Marketing your products during your worst global outage, instead of giving meaningful updates is a pretty poor show. We deserve much better @JamieSiminoff.
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Arjulaad
(@arjulaad) reported
@shaniat89456347 @TheEvanGodwin @ring the twitter team yesterday told us to call.......except it was impossible to reach anyone👎🏻👎🏻👎🏻👎🏻 some were more lucky and got actual help, this is a crappy experience. Their alarm system also went dead!
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Arjulaad
(@arjulaad) reported
@cire_65 @ring I can see some people were able to get actual help from the twitter team instead of a f...-off like we got!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
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Tom C
(@Tommycol13) reported
@tonyblackburn @ring Up and running this morning Tony - like you, spent ages yesterday having bought some extra items. It suddenly dawned on me, might not be my problem and indeed it wasn’t. Please come back and host BBC Radio 2 Breakfast slot! 👍
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min
(@tfny) reported
@ring customer service is so crap I’m fed up... no respect for customers... the lady screamed at us and I’m shocked... never seen this terrible customer service 👀
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Martin Weedall
(@martinw2000) reported
@ring can we as the customers here get an update on when this will be fixed ? The down time here is not acceptable and the communication is really poor. My system has now been down for close to 24 hours ! #CustomerExperience #communication
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Deborah Howkins
(@shadowclarkie13) reported
@ring I have ring stick up cam. Since yesterday problem switching from home to away mode. No notification on app to say its changed. Any ideas?
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A
(@Anesah1) reported
@ring I’m trying to use a discount code but it’s not working?
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Bastian Hoffmann
(@Ruffiano77) reported
@ring how long will this outage last? I still can’t access my devices since yesterday afternoon...
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Andy Law
(@andy_law_) reported
@SMillbery @ring Some of the Amazon servers are down so I don't think it'll just be ring that's down. When Amazon Web Services go down half the tinterweb breaks
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Craig Phillips
(@CardiffGooner1) reported
@ring Do you have an ETA on a fix. I’d suggest more proactive communication about this issue to your customers as I spent all night deleting and then trying to reinstall the app with no success and multiple reboot attempts of my Ring device. STILL NO SERVICE.
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Rick Teves
(@Sole_Specific) reported
@ring Are you going to help when someone’s house is getting broken into and they have no idea because not receiving any notifications? This is some reliable system you guys have.
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RJ
(@Mtbnw) reported
@ring new device up and running perfectly after a shaky outage start yesterday but can’t fault product or service so thanks
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Arjulaad
(@arjulaad) reported
@TheEvanGodwin @ring Man do i feel you, i uninstalled ours for absolutely nothing and the alarm system at our daughter’s has been down for almost 20 hours! People should get a credit on their subscription
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Rick Teves
(@Sole_Specific) reported
@ring @carl50064888 Are you going to help when someone’s house is getting broken into and they have no idea because they’re not receiving any notifications? Some reliable system you guys have.
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Luke Rainbow
(@Laxgoalie99) reported
@ring whats the deal are you guys still down ? Been a long time now need updates ?
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Jordan Buan 🇵🇭
(@jordanbuan03) reported
@free4ever7777 @ring I heard AWS server issues were fixed, but it’s slowly recovering......
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Goatmasterfunk
(@Goatmasterfunk) reported
@shadowclarkie13 @ring Exactly same problem. I have an indoor cam too and still cannot live stream from that
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Rick Teves
(@Sole_Specific) reported
@ring Are you going to help when someone’s house is getting broken into and they have no idea because they’re not receiving any notifications? Some reliable system you guys have.
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Brad b....
(@brad_bieraugel) reported
@ring Hey Ring; 2 phone calls to customer service 1-800-656-1918 waited over 2 hrs 55 minutes for help on alarm v2 no notifications or event history since 6:13 am this morning. Have rebooted base station 3 times, no change? What can you do?
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richard elliott
(@richy_elliott) reported
@ring To be down this long this has to be a major hardware failure or they have been hacked. Where is your business continuity plan?? Appalling! @ring
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Man That's Ruff
(@ManThatsRuff) reported
@ring Are you kidding me??? I call for help troubleshooting my alarm system and my "estimated wait time is greater than 45 minutes"???
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M.
(@__megss) reported
@damaynmanG @ring We have two already but I am gonna check this out!!! Few more can’t hurt aha but this app all day down isn’t great for sales 😩🥴