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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Online Features | |
 New York City |
Device Failure | |
| Commack |
Device Failure | |
| Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ray Von
(@Craig74Nov) reported
@ring whenever i try to watch live video for my Ring security camera, via your website, it won't connect... Any idea how to fix this ? This is on my PC, But on my Phone its fine.
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David Polakoff
(@polakoff) reported
Hey @ring, is this some kind of sick joke? Wanted to install the app on my wife’s phone. Couldn’t remember PW so reset it. Tried to sign in and said I needed a code emailed to me. Email said device wasn’t recognized so I had to login from a recognized device.
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Data-nz
(@Data_nz) reported
@ring when will you fix your app?
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Adam
(@manwithasandy) reported
I wonder what @ring does when someone is in real trouble
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J
(@arealFredGarvin) reported
@ring basically rocket science to setup my new phone on this doorbell. You guys have 37 steps i have to complete to do this. Wtf did i just get myself into here. Why cant i just log in and verify this is way too much security
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David Huey
(@davidhuey) reported
@AnandThaker @ring I had the worst issues with my ring devices… replaced with Google
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Tilting Scales
(@libranotion) reported
@ring All you do is tell me to call which I have done, and you weren’t able to help me. I will be filing a credit card dispute next since you can’t provide a direct line to someone able to actually help.
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KP
(@Sep8001) reported
@ring Morning, Sorry need some help please. I must have changed a setting for one of my camera, and now when I click on the image from my dashboard it takes me straight to live view as opposed to the settings. How do I revert back please? Thank you
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drMabeuse
(@dr_mabeuse) reported
@EthanBearman @Maltomash @ring It's just some techny glitch and nothing at all spooky or special. Our fascination with and addiction to mushy-headed supernatural bullshit is one of the main things that led to QAnon and conspiracy crap and really has to stop.
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David Polakoff
(@polakoff) reported
Since I was already using @ring on my phone I tried to login from my phone. I get the same problem. Tried from a desktop where it asks me to verify photos to prove I’m human, then tells me my session is timed out. 45 minute phone wait. Literally no way to get a code.
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richard
(@testastretta) reported
@ring When are you going to turn off this annoying GeoFence marketing? I said no thanks, it keeps nagging me to enable it permanently. Instruct your developers (marketing) it's none of your damn business. Fix. The. Bug. #Security #Privacy
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PMC
(@PamelaMEYERSCA1) reported
@EthanBearman @ring Glitch in the matrix?
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Kat Pfeifle 🐈🐈⬛🐈🐈⬛
(@katpfeifle) reported
@ring OMFG! Sent 400$ in merch back as instructed by CS. Only received 40.00 refund. CS is in a foreign country who cannot understand tge problem. Called 5 times. Last call 45 minutes Rep hung up on me
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Tim Maliyil
(@tim_maliyil) reported
@EthanBearman @ring There’s a glitch in the Matrix.
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donna johnson
(@rockinaftermidn) reported
@ring a company that is not customer oriented, they don’t help with issues, instead they say connect with the ring community when they’re the one who should assist with your issue, since they’re the maker of the product
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Jeff Otton
(@nblovie) reported
from
Waterlooville, England
@ring I’m trying to set up a new account- I’m not receiving the verification email. Is there a problem with your end?
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POG
(@LeadPog) reported
@ring you all need to get yourselves in check. Consistently denying my video uploads based on what YOU think is going on. Im ready to find a better service. Worst customer service experience next to @doordash.
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Charlie Mangiardi
(@cmangiardi) reported
@ring why am I not able to add a second device to a basic protect basic plan? I don't want to upgrade to a plus plan with only 2 devices but am not being given any other option. Your help article doesn't reflect the current UI.
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Shadetree Mechanic
(@ClimaxPragmatic) reported
@EthanBearman @ring Time stamp is broken
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Katie Gleeson
(@kategleem) reported
@Crampo09 @ring Ours is all offline too!
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary is the worst. Their servers are laggy. Their support sucks. They dont care. @Ring
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rick_rico
(@rickistheone) reported
@tannernovlan @ring Steffy and Finn need to have tasers handy. It's not a bad idea.🤔 #BoldandBeautiful
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Kat Pfeifle 🐈🐈⬛🐈🐈⬛
(@katpfeifle) reported
@ring @ring OMFG! Sent 400$ in merch back as instructed by CS. Only received 40.00 refund. CS is in a foreign country who cannot understand the problem. Called 5 times. Last call 45 minutes Rep hung up on me.
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Paul Blanchard
(@paulwrblanchard) reported
I think the @ring tech is really good. But I would advise against buying their products as their customer “service” is the worst in the sector - patronising, ignoring your feedback, and even ignore your actual questions. It’s probably a bot.
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Mike Anthony
(@incrazilysane) reported
from
Coldwater, New York
@ring seems a little preposterous that I have call customer service because I had to replace a damaged phone and now I can't log in to my Ring account on my new one without the old one (which is broken and useless). I get the security aspect but this goes beyond inconvenient.
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Tyler Whitney
(@TylerWh73067574) reported
@ring I've has to completely turn off all notifications because this cam that says it's working 100% correctly won't stop giving me fales erroneous alerts. What good is a security cam that cries wolf OVER AND OVER AND OVER. ANSWER: It's uselessdon't have this problem w/ Nest cams
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
In two exact same locations, same Wi-Fi network, Ring outperformed @Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Kyle Jones
(@Ky13jns) reported
@ring hi my ring doorbell isn't connecting its keeps saying there seems to be a problem with my Internet connection but there is no problem with my Internet? Uk
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Alex Crampton
(@Crampo09) reported
@ring is there still known issues? Doorbell offline. Try to re-setup and won’t finish. Using iOS app.
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Chris Lane
(@ctopher06) reported
@WyzeCam your products are garbage and your customer support is even worse!! @ring you've gained a new customer!