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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (29%)
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Online Features (22%)
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Errors (16%)
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App Crashing (15%)
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Website Down (11%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Online Features | |
 Münchberg |
Errors | |
| Kaiserslautern |
Errors | |
 Swindon |
Device Failure | |
| Dortmund |
Online Features | |
| Waterlooville |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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KD
(@KazD1978) reported
@craiggardner373 @ring I'm having issues too. It happened last week when we were on holiday too. Not much good when you install a camera system so you can see who's coming to your door when your away, and it's not working! If you hear anything from Ring can you please share their response 🙏
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Cath Mitchell-Browne
(@mithercac) reported
@ring @EE this seems to be your issue? 😬
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Club Classics Disco
(@ClubClassicsMD) reported
@ring what happening !!! All cameras and alarm down for 5 hours now !! Sort it out 😡
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MurrayDillon
(@MurrayDillon) reported
@ring @ring_uk hi guys, you really need to post the current AWS issue on the #ring status page, as the outage has been ongoing for hours now. Your customers are raging at the you rather then AWS, and it’s not good PR. Note: I expect an auto reply will be incoming 👎
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Stu
(@Sabbas999) reported
@ring your app has stopped working properly since the update today!!!! Please fix this
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Ben
(@benepark) reported
@ring my services have stopped working. How can I fix it?
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Milo the 😼
(@Milo_Fluffy) reported
@ring your app has been down for hours - can’t access any of my video feeds. What’s going on?!
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MurrayDillon
(@MurrayDillon) reported
@lorraineareed @ring It would be good if they posted that there is an outage. But @Ring are not ultimately responsible as it’s a Amazon Web Services (AWS) affecting a number of companies/ Services.
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Mike Cloudsdale
(@MikeCloudsdale) reported
@ring systems are down again! 😡
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Phil
(@phil_790) reported
@ring All sorted now, not too sure what the issue was.
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🇮🇪AL🇮🇪💙
(@IrishAL68) reported
@ring I had a security issue today and the only 3 minutes of footage I needed did not record on the camera. I won't be renewing as its let me down quite a few times in the past.
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@mancphoto
(@jonparkerlee) reported
@ring @Richmorr My devices also not working. Please could you send me a generic and anodyne response?
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Lorraine Reed-Wenman
(@lorraineareed) reported
@ring Is there a projected time when Ring devices will start working again? Very frustrating that there is not even a message from Ring to say 'we are working on a problem'. Devices monitoring vulnerable people and property is a service you provide, when will it resume?
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Edward Winkler
(@edward_winkler) reported
@ring The problem was resolved with escalation. The root is your policy. You should validate your policy in public so everyone can see how dishonest it is. I can not expose your companies poor ethics in a PM. #dobetter
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Meg
(@Meganreannex) reported
@nephrolithiasis @ring @ring_uk Yes extremely annoying! It’s asking me to factory reset all my sensors too but I’m going to struggle to get them down.
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🐝LouBe🐝
(@LouLaBella1968) reported
@craiggardner373 @ring Mine is a back now Craig. I reset the password and I'm back in and it's working. Also collected data whilst it was down. Hope yours gets sorted
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Lorraine Reed-Wenman
(@lorraineareed) reported
@Ring why not just tell users what the issue is and that you are working on it! So many are trying to fix something as individuals and wasting their time. Not to mention being very anxious about monitoring vulnerable people and properties !
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Lorraine Reed-Wenman
(@lorraineareed) reported
@MurrayDillon @ring Yep, understand, all has to start with the service provider front line though, least @ring can do is tell about an outage. So many getting stressed with lack of technology know how, thinking its their issue - fingers crossed its back soon
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Sara's Photobox
(@sarasphotobox) reported
@ring I think as a customer you being the consumer delivering a service I paid for surely you need to take ownership acknowledgement that your app,website is both down. Please stop sending GENERIC responses to customers oh contact your provider oh send screenshot. #sortitout
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Sam Gardner
(@sphmg) reported
@EE I have a problem with my @ring devices. The app is not working, neither is their website. They say they have no problems and it must be my internet provider EE. Everything else works ok. What do you think?
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Craig
(@craiggardner373) reported
Back on line! Thanks @ring @ring_uk for sorting, have to say very disappointed I couldn't find any official status update from you, it was left to those affected turning to SM to verify wasn't an individual issue. Maybe learn from that for next time - keep customers in the loop!?
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Jawad on Cars
(@jawadoncars) reported
@ring the Ring dashboard is not loading for the last 3 hours! Clearly you have a widespread outage/issue. May I kindly ask this is looked at, please?
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Matt
(@hareizon) reported
@ring My ring app is down in the UK, can't gain access to anything. Doesn't seem like I'm alone with this issue either. Please provide some transparency on the situation. Clearly there's a problem!
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ShadowBakura_ [Cal]
(@ShadowBakura_) reported
@ring trying to reconnect my device to wifi app has logged me out and asking to verify. Can’t even get past this, assuming the app and servers are down
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Tom Walton
(@1TimelessThomas) reported
@ring let's do this publicly not on a DM, your app and website user login is down, and all base stations are showing as offline, giving an offline notification to the malfunctioning app every few minutes. Your website reports no issues, yet other status websites say otherwise.
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Ed S
(@iMiMiMx) reported
@TobiasClayActor @shaz7031 @ring Seems to be a problem between EE and much/all that is Amazon/AWS hosted. DNS doesn’t resolve for me for ‘things’ hosted on AWS
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Rich Morris
(@Richmorr) reported
@ring hi my ring service is not work this included my doorbell 3, flood light, chime pro and chime. No problem with my EE Wi-Fi service as all other devices are working and is the ring network down?
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shaz703
(@shaz7031) reported
@ring is there an issue with the app this morning? I’ve left the house and cannot connect. Data working perfectly.
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Paul
(@franks_paul) reported
@craiggardner373 @ring Whatever the issue is it’s started at 07:24 this morning. Come on Amazon sort it out.
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Liz Welch
(@elizabethmwelch) reported
@ring When will Ring be back up and running? It has been down all day but no acknowledgement found. Cant get on web or app