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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (32%)
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Online Features (21%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pittsburgh |
Website Down | |
 Batley |
Online Features | |
| Chicago |
Device Failure | |
| New York City |
Sign in | |
| Jacksonville |
Online Features | |
| Tavistock |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Simp Brizkit
(@DrBourbonstein) reported
@beefeatergimlet @ring Oh, I know. It was 100% them. It was just funny to see their app tell me that it was "my" problem.
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Patrick Keefe
(@Photorizons) reported
@ring ... so, even though I am willing to pay for the next model up, I cannot upgrade because I bought from Home Depot. I was told that is company policy. So, Ring's company policy is to treat existing customers like garbage. Good to know as I drop them to go to ADT. Ring sucks
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KTC
(@ftm_in_ma) reported
@Ring Our service was out for 24 hours and just started working properly today. I think this was due to the AWS service outage.
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~1
(@MrDeraney) reported
@ClosetLibrarian @ring It took for me to check their Twitter to find out there was a Company Wide Outage. That's silly.
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Pat Walton
(@PatWalt42625901) reported
@ring I enjoy having my ring cameras. While it sucked yesterday having issues with the app and connectivity. I also understand that sometimes systems go down and can take a while to figure out the issue and correct it.
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KTC
(@ftm_in_ma) reported
@Ring See the linked string of messages on my profile. Also... I'd like credit for the 24 hours of down service on my account. Ring won't even acknowledge me because I'm not the primary. What an authoritarian baloney that we cannot be co-applicants because we are equal. #equality
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Trump's Snowflake. 🌊🌊🌊 she/her
(@HollyKeefer6) reported
@Dazz285 @ring True, but not empty promises. Real promises that actually mean something. Like actually fixing the problem & being sure it never happens again! By "fix", I mean use backup systems that will be used in the event this does happen again.
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Bob
(@Bob31933193) reported
@ring so I called support they did a factory reset which fix the problem, until whatever yesterday was happened with the whole system... Now I'm offline again 😡
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Latin Spice™
(@Latin_Spice1) reported
@ring My holiday chimes have not been working, this started before the outage. Any update on when this will be restored?
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Richard Starr 📱🤳💻📶⌨️🧨
(@richard_starr40) reported
@ring Exact same error message as yesterday. Check your connection...the app will not load it was working 20 minutes ago
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Dazz285
(@Dazz285) reported
@ring Do you think you should let your customers know the reason for the outage & apologies?
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YOUR GRACE
(@fuckGully) reported
@ring I haven’t been able to access my cameras for past how many hours due to your app continuously crashing and not loading. Please fix this mess.
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Chris Miller
(@Ucf_Falcon) reported
@NYCRobUCF @amys_bus_ticket @ring As someone who has Amazon as a client I can say I doubt they'd allow your backup to be on another hosting provider. Like to tell your parent company your anticipating them to break... Just feels like it would get shot down pretty quickly
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al
(@altempletxn) reported
@ring my doorbell won’t reconnect to the internet but my chime has connected no issue, please can you look into this??
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@Steven
(@CatalinaShadow) reported
@ring We had an emergency with our home system yesterday and were unable to reach anyone! This is terrible@customer service and we are seriously rethinking our home security system. #Terrible even when contacted on FB there was no response until today!!
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Pontiac005
(@pontiac0055) reported
@ring What was the root cause of the outage yesterday?
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Arielle MacDonald
(@Penschick21) reported
@amazon customer service is a huge joke. I have all the information needed to find my families order and tracking information, but yet they won't help me find it. I also have a @ring camera that showed no such delivery of my daughters Christmas presents yesterday at 4:59pm.
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Ryan
(@RyanNixon_41) reported
from
Columbus, Ohio
And worst customer service goes to @ring !!!!
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TJ
(@t_man0386) reported
@ring My doorbell is buzzing already five times letting me know there was movement and when I wanted to see these errors came out just like yesterday during y'all outage
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Becky Smith
(@BeckySm54509086) reported
@ring has the app gone down again
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Richard Starr 📱🤳💻📶⌨️🧨
(@richard_starr40) reported
@ring Down again today...
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Bob
(@Bob31933193) reported
@ring hi, so I talked to you all on here the other day about my cameras that kept going offline I would get one going and then the other would go off.... It's not at my house it's at my aunt's that we take care of who lives across town.... So you all told me I had to call support
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Channing Work
(@chanwork) reported
@ring How exactly does discontinuing a native app for Mac equate to a better experience? So the doorbell rings and now I need to go to a browser, then a website, login, to see who it is? Explain how that makes thing better?
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Aneka Laufeyson
(@AsiaAneka) reported
@ring can y'all PLEASE get your app together? And if you can't can you put an error on there that doesn't say there's something wrong with MY internet?
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Russ Price
(@Russ414uk) reported
@ring Hi. Is it possible please to see if a device (e.g. spotlight camera) has been offline? I can’t see anything in the device history. If not, would this be a feature worth adding? Thanks.
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〰️🐾👁👁🐾〰️
(@CharlotteIpkiss) reported
@ring Was offline too here in UK.
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Joe Schafer
(@myUFGatorNation) reported
@chaddidthis @ring @SimpliSafe It was part of the Amazon Web Services outage yesterday. Nothing Ring could do……
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TJ
(@t_man0386) reported
@ring Hi I'm also one of your loyal ring doorbell customers but my ring app is down again did you had another outage because I saw that you had one this early morning at 2:44 but was resolved now is down again. What is going on with AWS did y'all get hacked or something.
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Nery
(@jn2116) reported
@ring Are you having issues with the App again. It's giving me an error and it was working fine earlier today. It states it cannot load my location. I tried logging out and login back in, but now it doesn't allow me to.
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kevin brown
(@kbshadow600) reported
@ManavBhardwaj @ring I've had Ring products for over 7 years and this is really the first problem I've had besides it was the server system that was down. What's going to happen when you have a power outage are you going to blame Ring for the power going out. Or your water gets shut off! LOCK DOORS!