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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (28%)
- Online Features (24%)
- Errors (17%)
- App Crashing (15%)
- Website Down (10%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte
|
Online Features | 2 days ago |
|
Chicago
|
Online Features | 4 days ago |
 Münchberg
|
Errors | 4 days ago |
|
Kaiserslautern
|
Errors | 4 days ago |
 Swindon
|
Device Failure | 4 days ago |
|
Dortmund
|
Online Features | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Laura♥ (@_lauraxox) reported@ring my doorbell breaks so I have a replacement sent.I contacted your chat service to ask about my 12 month subscription I paid for. To my knowledge he transferred it to the new device but no you have taken money out for another 12 months when I had 5 months left anyway. Help!!
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John Huckle (@JohnHuckle8) reported@ring (6,)..you will go silent as that's what you do....oh dear...own up to your responsibilities and help you customers and not hide away....I for on an done with Ring...I shall spread the word.....
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Bill Lawton (@VABill1) reported@ring Reset this. Reset that. Do this then do that and it's still not letting me look at notifications. When it can't be figured out we just stop communicating. No problem.
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Matt (@liverwurst82) reported@ring Your app defaults to using data in Live View when connected to WiFi. Support on this issue is non-existent. Is the problem ever going to be fixed?
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BDC (@alcain4) reported@brinks_home @ADT @ring need help with installing an alarm system. Been with Brinks for 10 years and their customer service is aweful.
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Michael Wolf (@michaelwolf) reportedI have @ring cameras in a couple different cities and for the last month the live view hasn't been working. My wife is having same problem. Anyone notice the live view doesn't work anymore?
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aztec (@Leekell95411697) reported@ring We rang months ago to request a replacement bracket. Kept being told it was going to be sent soon. After months waiting, spoke to a manager today who said we shouldn't have been told that and wouldn't help. Been paying for a subscription for a camera we couldn't use.
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Dave Harbisher (@DHarbisher) reportedAwful customer service from @ring_uk @ring looks like I'll be taking all my stuff down and going with a decent company that has time to help it's customers
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John Rougeux (@JohnBRougeux) reported@theXential @ring Perhaps putting something out there that moves all the time would eat up storage space, notify them every time, and run down the battery? 😈
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aztec (@Leekell95411697) reported@ring @TheOasisCurator Your customer service is absolutely atrocious. Can't wait for our subscription to end to get rid of these cameras and get something that is better built and will actually stay up. Really bad for such a large company.
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aztec (@Leekell95411697) reported@ring @lancekirby2 Your customer service is absolutely atrocious. Can't wait for our subscription to end to get rid of these cameras and get something that is better built and will actually stay up. Really bad for such a large company.
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Marc Connell (@marcconnell1) reported@ring Put your phone down and start talking about anything repeatedly like pizza or fire extinguishers and pick your phone up later and you'll get ads and coupons, etc.
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CES703 (@YRetiree703) reported@ring Subscriber with two devices in separate locations. Both down and customer service asked to uninstall and reinstall app because of an update. Now can’t login. Seriously?
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@amys_bus_ticket 🌊#PaperBallots (@amys_bus_ticket) reported@ring No. Please don't waste customer's time this way. Just fix your app. And also, fix RING's sleezy #privacy features: They default to 'opt IN' to marketing and cookies. AND RING's policy saying "even if you 'opt out', OTHER 3rd party cookies will be placed on your device".
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Josiah Bowers (@AmilMan414) reported@ring Ring has seriously let our home down. Live video doesn’t work after having it for a whole year. Bought a new one and it does the same thing. Went through all the trouble shooting with my wifi and got nothing. A representative had to give me 30% off for being inconvenience.
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stephen (@aseksr) reported@ring not impressed with your terrible customer service happy to take my money but not deal with the mess you created. I feel a refund coming
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Will Smith (@willsmith) reported@michaelwolf @ring This doesn't solve your problem, I realize, but I replaced the Rings with Nest cams and have been really happy with the results.
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Guy (@guycharles2009) reported@ring Garbage... having all kinds of trouble adding the Ring motion sensors, range extenders... haven't gotten to the window and door sensors yet... they will probably not pair as well.... and yes I am following the Ring instruction to the letter.
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Ewoud Maijers (@ewoudmayers) reported@ring can you tell me why we are for a broken camera. several times on hold for 2.5 hours to be helped. What a bad service
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aztec (@Leekell95411697) reported@ring @jalynnhicks Your customer service is absolutely atrocious. Can't wait for our subscription to end to get rid of these cameras and get something that is better built and will actually stay up. Really bad for such a large company.
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Shaun (@iamshaunmadill) reportedWe have two @ring cameras covering our drive. Neither of them picked up our car being broken into last night. But, our cheap Amazon security camera did. Absolutely rubbish.
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John Huckle (@JohnHuckle8) reported@ring (2).. especially a brand new Oppo X5 that does not receive is appalling. You can not tell me that 4 different Android units is coincidence, what it is is Ring is **** and Rings advertising is absolutely misleading, so breaking the law straight away as your doorbell...
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John Huckle (@JohnHuckle8) reported@ring (3)..does not actually work on ALL android units as you state in your adverts, at least I know that Eufy works everytime as it should, not like Ring, just ove 2 and half years without notifications on 4 different units is seriously bad especially a...
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Susan Dyer Reynolds (@SusanDReynolds) reported@StanleyRoberts @ring @VallejoPd That poor cat!
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Dale Preston (@Prest4time) reported@ring Thank you I’m having a weak signal problem because router is far away!
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Eoin Quinn (@eoinser) reported from Firhouse, Leinster@ring @iamshaunmadill Same here Shaun… misses lots of motions, and it’s actually not working at all now… again!
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aztec (@Leekell95411697) reported@ring Your customer service is absolutely atrocious. Can't wait for our subscription to end to get rid of these cameras and get something that is better built and will actually stay up. Really bad for such a large company.
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Will Smith (@willsmith) reported@michaelwolf @ring I have them integrated with Home Assistant, so the feeds even pop up on my iOS devices now, which is nice. And yeah, it's all settled down quite a bit. Been a weird week though.
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Vanessa Munoz (@Ness1114) reported@ring **Help Please** I have had the worst experience with your services and with fraudulent activity on my account. I purchased Ring doorbells to protect my family and home however instead I should have been protecting myself from Ring. Cannot find Corporates number?!
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Robbie Robinson (@str8Robbie) reported@ring so you don't want to give me the 488.31 you owe me I returned your products it arrived at your place March 4 signed for by Charlton, and it's March 31 and my money is not back and I'm on hold wtf?