Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (75%)
• Online Features (13%)
• Errors (13%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Newham	Device Failure	21 days ago
Port Orchard	Online Features	1 month ago
Morecambe	Device Failure	2 months ago
Greeley	Errors	3 months ago
London	Device Failure	3 months ago
Manchester	Device Failure	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bando (@bandonationbank) reported 27 seconds ago

  @ring created & implemented movement detection / facial rec using AI to notify you in real time via push notif. ie: “person walking by front door” or “armed man holding weapon trying to break in.” & Ring was like, yeah…. we gon charge extra for this ****. pay more. more safe

• 
  Mari Ricks (@EveMenace) reported 3 minutes ago

  @ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.

• 
  King•VP (@IDDQD_VP) reported 3 minutes ago

  @ring No, if you read my email, we do not. His account is linked to his mobile phone, which is disabled. There is no way we can login. My mother purchased a new account meanwhile.

• 
  9-Iron (@Tblaney926) reported 13 minutes ago

  @ring I need help. It’s impossible to get a live agent. Can someone call me? I can send number.

• 
  Desi H-1Bhenchods (@desitechsuppoat) reported 15 minutes ago

  @pcater64 @ring After they give you their fake USA name, right before letting them go say "TERRY MAKI CHOOT" then hangup before they have a chance to react. (yes it's very bad)

• 
  Italo Rulli (@ItaloRulli) reported 15 minutes ago

  @ring as soon as you started pushing your new 4kcameras, the batteries for the old (new) unit do not longer last the two weeks they used to. Every 24 hours I must replace it for a charged one. I had a similar issue with another product which the service vendor increased amperage

• 
  DUBS (@KeithMugser70) reported 17 minutes ago

  @ring I have 5 ring cameras around my house 4 of them saying off line ???? Never had any trouble for about 3yrs , they each went off line a few days apart ?

• 
  HeIsRightAgain𝕏 (@HeIsRightAgainX) reported 20 minutes ago

  There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

• 
  DonutOfDoom (@AnusOfDoom) reported 20 minutes ago

  @FOXFOOTY 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

• 
  LastRealOneLeft (@Rivirunthecity) reported 24 minutes ago

  @ring add the fact that my front door bell cam won’t even ******* load but the other 2 will what makes you think I should pay to watch my cameras like I actually want to know where ******** you think you have the right

• 
  George William (@GeorgeWill2324) reported 24 minutes ago

  I knew I didn't like @ring but now it's confirmed. Wife and I were logged out of the app. We're trying to sign back in but it's not sending the verification code at all. What does the FAQ say? If you're having trouble signing in, try signing in

• 
  @flops (@imyerf) reported 27 minutes ago

  @devinbgoble @HowardL3 @ring Gotta earn that ****

• 
  D (@thrillingd) reported 28 minutes ago

  @end3of6days9 @ring Recently alerted me of a missing small dog, then pops up a recent clip of me in my backyard with my dog saying this could be the missing dog… not cool at all and I did not sign up for AI learning with my own cameras. How do I disable this ****?

• 
  jimbo (@jimbojames1) reported 36 minutes ago

  @ring nothing to bring, your product is trash.

• 
  JeroenS (@JeroenPJS) reported 36 minutes ago

  @ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?

• 
  ← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reported 37 minutes ago

  I shoulda kept my old Ring doorbell... This new one ain't ****. It's been giving me issues since I got it. And @ring tryna act like they don't wanna do nothing about their defective *** device 😒

• 
  j (@callmemurnz) reported 37 minutes ago

  @ring What are u not understanding…… the post code I put to make my order is not working on the tracking Royal Mail up. There must be a mix up on YOUR end or Royal Mail. Am I speaking Chinese?

• 
  lisa (@lovemyboysdjr) reported 38 minutes ago

  @GlennPurcell2 @Notwokenow @ring Help. I need suggestions as what I should purchase. My indoor ring is very inconsistent

• 
  JΩhn (@JohnDoe_5oh) reported 40 minutes ago

  @libsoftiktok @Nextdoor They’re just as bad as the @ring neighbors app

• 
  Michael 🇺🇸 🇮🇱 (@TexasCoolMan) reported 43 minutes ago

  @ring Why are snapshots from all cams fuzzy, blurry? And no it is not a connection strength issue, and cams are plugged in.

• 
  Burger (@TailgateBurgers) reported 43 minutes ago

  My @ring camera doesn't pick me up pulling into the driveway, but if someone rides a bike or walks down the road it lets me know. Technology, man.

• 
  BetweenTheLines (@visionfaded22) reported 44 minutes ago

  @ring are ya’ll having a system outage or something ? Your app is bugging out bad. Saying no subscription and the dates are all messed up. Have an active plan till 2027 but it’s not working or showing.

• 
  Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported 45 minutes ago

  @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

• 
  Ruth Hall (@RuthHal84018141) reported 46 minutes ago

  @ring fix your Neighbors App! We are tired of people sending messages at 2am about their internet not working. It's not a Safety concern, and there's no way to report people who do that. They treat it as a chat feature.

• 
  Bowl300 (@twk714) reported 48 minutes ago

  @ring My 2020 stick up cam suddenly stopped working. Moved to a new location after which it wouldn't power up (batt is full). I've tried resetting it by: removing the battery for >1 hour, holding the reset button for 20+ seconds, and tapping the reset button several times. Help!

• 
  🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reported 54 minutes ago

  Hey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.

• 
  DonutOfDoom (@AnusOfDoom) reported 54 minutes ago

  @joegarra61 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

• 
  George (@gigmcdonough) reported 57 minutes ago

  @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

• 
  Dan Spack (@DanieltheLion1) reported 57 minutes ago

  @ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.

• 
  MaryWV (@MaryWVwv) reported 59 minutes ago

  @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH! Do any of them? What Countries are they from? So I'm Hammond, I'm sure he loves me using his account! Or is he using mine? If I add a credit card it goes to him? Is this a scam?