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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Device Failure | |
| Commack |
Device Failure | |
 Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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spyhoook
(@spyhook) reported
@ring Where is our credit for a non working system that we pay for? You didn’t even talk about the only subject I mentioned? If you take an Uber and it breaks down do you still have to pay??
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Sam Kessler #BLACKLIVESMATTER
(@SamFK) reported
@ring hey guys, my stick up cam keeps telling me it has a low battery and won’t pass a video signal even though the device is in wired mode…. Help? right now it’s an expensive paperweight, and I have no way to check on my pets when I’m away…..
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Ray
(@RayShmn) reported
@ring spent about 30 mins on phone to Ring this morning. Still no resolution to what is a very basic problem. Customer service???
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Daywalkerr
(@Daywalkerr) reported
@ring I am have a problem with setting up ring with the new Linksys 6E. The ring app does not list my gateway or see my gateway to complete the process.
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Bexx
(@OnlineGoddess) reported
@ring what’s happening with the live notifications? They’ve been down a week now and no new update on your status page.
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Rhonda Lynn
(@frogsgirl2016) reported
Ok @ring, It’s been a week since the rich notifications went down. Do I need to send my neighbor to help you? That kid can fix anything. 🙄
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robert smith
(@dancastree6346) reported
@ring You are still missing my point its the app that is faulty not my camera so dm will not fix the app you need to read tweets properly instead of being obsesed about dm try reporting the fault with the app to the app team
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Me*
(@IfnotwhywhenM) reported
@ring Nearly a week on and Rich notifications still not working! What's going on?!
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Tony Green
(@Jazzyt747Tony) reported
@ring Time to research a replacement product... moving into new house in 2 weeks and do not want to setup this buggy system. Hopefully can find a system without subscription fees and reliable.
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Lisbon Lennox
(@LovingLife1888) reported
@ring @Luke_Carter56 Can you at least give us better updates then, like how many engineers are working to fix it, what they are doing to fix it, whats causing the delay to fix it, and how it failed in the first place
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bfgifs 🌎
(@bfgifs1) reported
@ring Y’all internal system is screwing up showing things offline while others are
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Ryan Jay
(@ryan4258) reported
@ring Hi there, it's been 200 hours since you last gave a new update on this issue. What's the latest information other than "our team is working on a fix"? What's the problem, should I just cancel my service since I'm unable to use it effectively? How is it possible there is no ETA?
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Nick⚾⚾
(@mintbury) reported
@ring Do I get a refund for the days for the days I can't use Rich notifications. Seriously fix the damn problem
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J
(@jaay_killaa) reported
@ring Still waiting for the rich notification to work. I’m sure we’d all like to get updates on what you guys are actively doing to fix this issue instead of clicking a link that’ll say the same thing for 4+ days straight
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Kim
(@ilikekimber) reported
@ring hey! I don’t get a notification until about 5 mins later. Both myself and hubby are using the same WiFi € have same model phones etc and he gets his notifications in real-time! Any suggestions on how to fix it?
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Ty Kropp
(@tizlad) reported
@ring 7 days and no rich notifications simply not good enough. By the time the go to live activates the reason for the notifications has quite often gone. How on earth can it take so long to sort out an issue 👎👎
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.oO Dave Oo.
(@DaveF83) reported
@CyborgSniper @ring Ah so there is an outage? I've also been wondering why mine had stopped working over the past week
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Joe Martell
(@jmartell09) reported
@ring Still trying to fix this???? I guess I’ll go buy a nest cam cause this is ridiculous.
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a59alerts
(@a59alerts) reported
@ring See this is limited to battery doorbells but we have a hard wired one and not getting rich notifications on this either? Any help on this please Ring?
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nicole🎈
(@nottodaynicole) reported
@ring i’ve wasted a couple hours of my time waiting on the phone for the first issue that got resolved yesterday at 6pm and I truly don’t have time to take another hour away from my desk to try and just get into the app.
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Jay
(@_COOL_Jay) reported
@ring Still not working ..seriously??
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robert smith
(@dancastree6346) reported
@ring That didn't answer my question ? Also fix the live view on the android app it no longers lets me rewind
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DGIUDICE
(@DGiudice2) reported
@ring quick question. My alerts are no longer sending me a still picture. How can I fix this?
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mako sato
(@plexiglassgate) reported
@ring ever since the update I cannot view anything that’s live even when there is a motion, my internet speeds are fine so what’s the issue?
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Luke Carter 🌖
(@Luke_Carter56) reported
@ring Are they any closer to fixing this issue? It has been going on for a long time ?
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Ruhel ****
(@CyborgSniper) reported
@ring Hi. Any updates on the service outage for the smart notifications. Thank you
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Sandy ♡
(@sndynt) reported
@ring I've noticed in your latest app update you now no longer include a image of the moment outside of the door, this could be viewed on the lock screen if you pressed down for second and it was enlarge, that was really helpful. Can you not bring this back?
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Dan Phelps
(@DaddyDan8) reported
@ring This is taking the mick now, how long does it take to fix?
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Josh Leggette
(@WM_VA_Josh) reported
@ring My doorbell is hardwired but I am still having this problem. Is this also part of the known issue? Thanks!
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robert smith
(@dancastree6346) reported
@ring Yes that part but it keeps kicking me out of the app everytime i try so between the rich notifications still not working and a useless live view not working the ring app its fixing