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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (22%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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georgia
(@georgiaaro) reported
@ring I no longer have access to the Authenticator app that I used for two factor authentication - how am I able to login to my account now?
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WL76
(@WL76) reported
Another @amazon FAIL! @ring #Ring good for cheap security market. Server latency. Ridiculous configuration design. I'm a security pro w over 4 decades of experience. This system is NOT optimal security. And their service is inept and un responsive
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Phil Barrington
(@PhilMographer) reported
@ring they informed me that it would be fine. I explained the problem was it shouldn’t have water in it. They finally said they would make a one time exception to replace the battery. I explained that was not a solution. They finally agreed to make another one time exception
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JuAntonio
(@juan_antonio559) reported
@ring cameras STILL GARBAGE
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J Luu
(@PeterPan3) reported
@ring hello there, my floodlight camera is no longer working after a 1 second power cut. Keeps telling me cannot connect to WiFi or chime pro. My #Eufy camera have no problems re-connecting. I can’t get through to your support team. Please can someone help!
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Rhett Wilson
(@rhettjwilson) reported
How do I get the @ring app to stop asking me to login? It is the only app I have that won't stay logged in. I'm about to replace it with @googlenest
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steve juneau
(@stevejuneau2) reported
@AnyMtn @ring Broken system. Ring needs to remember what happened to United Air, Gateway Computers and Blackberry. Maybe Ring just doesn’t care. Seems that way.
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Chris Wells 💾🇬🇧🇦🇺🎗️Ⓥ🎗️💉💉💉
(@crispi_1971) reported
@ring Tell you what - If it turns out nothing's changed and it's still the same problem as I've reported for the last 4 time, you give me Ring monitoring free for a year? :)
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Travis
(@boldsytech) reported
@rhettjwilson @ring @googlenest I had that issue and finally deleted the app and reinstalled
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Dave Rando
(@I_Am_DaveRando) reported
from
Long Beach, California
It's pretty bad when @OnTrac_Shipping claims they delivered your package of at home covid tests, but the driver was never seen on the @ring cam delivering. Customer service was no help. Wouldn't surprised if the driver stole the tests, due to them being in short demand. #stolen
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frank fasulo
(@F3SSports) reported
@ring the ring is the worst, you really have to take off the bell, to get a code to change your Wi-Fi password …
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Cindy Lou
(@CindyLo21849610) reported
@ring is there an outage? I can’t get on the website and the there is no video on my cameras plus I can’t sign in my account.
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SM
(@SMCOPAPA) reported
5 support calls, finally got them to replace my doorbell covered by the ring protect plan. Two weeks later it hasn't shipped, and I'm being told it is "out of stock". Bullshit, I can order it online right now. The worst customer service ever!!! @ring
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Chris Wells 💾🇬🇧🇦🇺🎗️Ⓥ🎗️💉💉💉
(@crispi_1971) reported
@ring I've been thru this multiple times with your technical support department. It's to do with the Live View functionality which does not work in ring app > 3.42.0 on Android 11. And only Android 11. It's clearly a coding/compatibility error in the app.
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Dean Bubley
(@disruptivedean) reported
@DougonIPComm @amazon @ring I think LoRA & LoRaWAN (subtle difference but I can never remember what it is) are “sleepers” for numerous applications Dual-mode uses are especially interesting. For instance a LoRa ping could be used to signal that a device is outside cellular coverage or has an outage
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thruthelens
(@thruthelens5) reported
from
Hordle, England
@ring Just received a welcome back message!!! Seems odd as I have been out for 10 minutes. Aslo notifications are always so slow and as my phone is locked the app never wakes up to let me know visitors. Not sure that I should be paying this years subscription. What do you think?
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Phil Barrington
(@PhilMographer) reported
@ring just called customer support for a leaking Solar Pathlight. They proceeded to tell me they needed me to test if it was still working and if so, everything would be fine. I explained that wasn’t the issue & that it shouldn’t leak and would oxidize again even if I cleaned it.
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Sarah Cram 💙
(@scram677) reported
@ring please help, our doorbell chime is completely dead, we have tried rebooting it, moving to a different socket, rebooted Wi-Fi, nothing works. How can we get a replacement?
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Scott
(@scott_s_trimble) reported
I've got to say that @ring @ring_uk customer service is second to none! Recently had a technical issue with my doorbell and they quickly sent out a replacement without any hassle. Very friendly staff too 👏👍
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Tuinjie
(@Tuinjie1) reported
@ring Hello, purchased Ring Protect Plan but it’s not loaded to my account, please help
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Sam Smith
(@JBagwah) reported
@ring @crispi_1971 3.47.0 on Android 11 has the same issue. Router less than one metre from the ring door bell... always says signal issue... impossible. Works fine on another phone..
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Chris Wells 💾🇬🇧🇦🇺🎗️Ⓥ🎗️💉💉💉
(@crispi_1971) reported
@ring How about you fix Ring app on Android 11? No. It's not related to WIFI strength. No. It's not related to Internet speed. Latest Ring App on Android 10 : Works Ring App pre 3.42.0 on Android 11 : Works Rapid Ring on Android 11 : Works Ring App 3.43+ on Android 11: Fails
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Any Mountain
(@AnyMtn) reported
@dwoodbridge @ring That's our problem. By the time the motion sensor picks it up and lets me know, the people are gone. So there is no way to address them live or pick up someone doing something in real time. It's so frustrating after spending all of this money.
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CB
(@CindersCB) reported
Hi! Going to be switching out modem/router bumping up net speed today. Will this be an easy switch with Ring app & set up, etc. also have batt inside now charging went offline last night, low charge due to cold weather. Thx! @ring
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Any Mountain
(@AnyMtn) reported
@ring Well, officially done w/ Ring. The last update for the spotlight cam did me in. Why would you make more steps to do the same thing? It's bad enough it takes a long time to get the notification, but once you get it, there are more steps to view. 100% guar NOT to catch anyone live
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Erin M
(@ErinM_6GenTX) reported
@ring Disappointed your team couldn’t help. We cant see ANY night history the app. Our zones are set up to monitor cars going by and we keep outdoor lights on. I got lectured how I shouldn’t have zones set up to detect cars. Our neighborhood had burglaries, so I want to see.
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Rena Brown
(@RnBMarketingDC) reported
@ring has the WORST customer service support online and over the phone. NO one whom I've spoken to could help me with a replacement order item from 7 days ago find where this order is. I've been on hold for 20 plus minutes and counting. #DoNotPurchaseARINGSystem #RINGSucks 👎🏾😡
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Nikki Maher
(@SilverDionysus) reported
@ErinM_6GenTX @ring Im having the same problms. Between about 11pm and 5:30am i have NOTHING showing and yet 2 cars parked directly outside have been damaged or broken into!!! RING is a total waste of money thinking of switching to another brand that actually does what its meant to do.
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Nikki Maher
(@SilverDionysus) reported
Can anyone recommend a good wireless video doorbel?? Have a @ring for just over a year and it is offline more than its on. Had packages pinched and cars damaged and no proof!!!
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Jason Kersey
(@jasonkersey) reported
@Blakes_Takes @johnehoover @ring Oh, that’s the worst part: My Ring camera just totally didn’t pick it up.