Roku Outage Map

Community Discussion

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Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Kimray (@JoeKimray) reported 18 seconds ago

  Wow - this new @Roku Home Screen update they forced on everyone is one of the worst technology “upgrades” ever. Lost the ability to customize the Home Screen - and they added a lot of apps no one wants, that you can’t remove. Horrible decision - the customer is always last…

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  The Diary Of A Social Gal (Stephanie Dolce) (@AxTheEx) reported 1 minute ago

  @Roku how come I can’t create an account and I only have to sign in as a guest!? what kind of stupid set up is this?

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  Sergio Olarte (@repeye) reported 2 minutes ago

  @RokuSupport @Roku paying for your home monitoring service but your Entry Sensors have been out of stock for TWO YEARS. Frontline support has no answers. I need an escalation manager to contact me about hardware availability. This is a security system, please help.

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  Arlene (@zfatcat2) reported 3 minutes ago

  @EarperMarine @Roku Are other people having the same problem? It's a Roku and/or TV programming issue that affects the apps running on it. Jeez...what a pain...I'm sure. 😳

• 
  NorthRoad Creations (@northroadcreate) reported 6 minutes ago

  Why isn’t @AppleTV working on @Roku since whatever stupid Roku redesign/update they did? By the way Roku, no one asked for that nonsense. Leave things alone when they work!

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  imaidiot19 (@imaidiotWill) reported 8 minutes ago

  Since the latest @Roku update is trash and ruined the simplicity I loved with the device, which alternative should I go with? Thinking Firestick, although it will have similar issues, at least it is the most widely supported. Thoughts?

• 
  HomoConBear (@HomoConBear) reported 8 minutes ago

  I see that @Roku did some post-audio work and looped over the F-Bomb in their promo.

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  Lisa (@_lovablecurves) reported 8 minutes ago

  @Roku wtf your backend is bent and broken it’s making use a 2FA but after trying and begging it for a ******* code to my email twenty times it hasn’t sent me a single ******* one you are the reason people are miserable and insane this **** is so ******. I hate companies like yours that make life hard for no ******* reason. I gave you a correct password and login let me get in my account wtf you ******* ********. You’re wasting my precious time on your failing tech and you fail you’re incompetent and you suck ***.

• 
  Wallybonkers™️ (@WhtTheActualFuk) reported 10 minutes ago

  Just a consumer FYI!!! @Roku WILL NOT HONOR A WARRANTY. My Roku ultra will not keep connectivity. Done ALL troubleshooting. Called my internet provider. JUMPED THROUGH A MILLION HOOPS, still boots off. After all this I get told sorry, your warranty don’t cover connection issues🤔

• 
  Matthew Keys (@MatthewKeysLive) reported 12 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  TucsonBlonde 🇺🇸💙🌊 (@TucsonBlonde) reported 13 minutes ago

  @Roku So about that redesign…how about you stop repopulating my Quick Access section with crap I don’t want/have after I’ve removed everything I don’t want or use? You’ve done it THREE TIMES NOW, and I don’t appreciate having my time wasted as I go back in and delete everything but my YouTube App, which is all that I use on this TV! section with yet more channels I have never used, and shoved YouTube back to the end, again. later. So how do I fix this PERMANENTLY? You can put whatever you want to after the YouTube app, but It’s MY interface, you give us the option to customize it, and while it’s not life ending to have to click several times to get to what took 2 clicks before, it’s very aggravating and I don’t appreciate the level of arrogance that a company displays when they undo the changes I made to shove stuff I don’t want down my throat. I’d appreciate a response, this is ludicrous. So please, help

• 
  Maureen Imrie (@maureenmcmahon8) reported 14 minutes ago

  @Roku I hate it and will replace and purchase a non Rolu. New screen is awful!

• 
  Osondu Esonwune (@OsonduEsonwune) reported 16 minutes ago

  @Roku @norcal06warrior Roku I’m having the same issue on the Netflix app on my Roku tv

• 
  Morticia (@Morticia121212) reported 17 minutes ago

  @tacooghost @Roku I've seen where others have watched the episode already. I was thinking it was a problem with the subscription through Roku TV that was the problem.

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  SpecialAgentUtah (@RoscoP16170801) reported 20 minutes ago

  @Roku Fix your ****!! Can’t watch a fn thing on your pos, can’t talk to anyone. Sick of your fn **** products. **** you