Roku Outage Map

Community Discussion

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Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richie (@RichiePuregains) reported 7 minutes ago

  Don’t ever buy @Roku theyre making junk that’s overpriced significantly. Every tv I have their POS products to use for @GetSpectrum has problems. By problems I mean everything they have including the most basic functions frequently do not work.

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  ✨imtamikalee ©™ (@imtamikalee) reported 12 minutes ago

  This is such an inconvenience especially for the money I paid. I contacted customer service so assistance only to be rerouted to get tech help with a fee. I googled if this was normal and there are SO many complaints about TCL Roku tvs blackscreening!

• 
  𝕯𝖆𝖑𝖙𝖔𝖓 {ł₮'₴ ₵Ⱨ₳Ø₴; 𝕓𝕖 𝕜𝕚𝕟𝕕} (@daltagnan_) reported 18 minutes ago

  @TCL_Global @PlayStation Turns out it was @Roku's new screen Trial. If this issue happens to you, go into TV Settings > Home Screen and disable the Screen Trial that is listed in there. Fix my issue right away.

• 
  Sean N.🔫 (@dsean) reported 20 minutes ago

  I've already done all of the troubleshooting suggestions. None have worked. The only device your service has an issue with is a Roku stick 3600X on a Starlink network. Every other app works fine. It's just the Hulu app that has performance issues. And by that I mean the video and audio on both live and DVR'd shows are out of sync and usually crash after a few minutes (if that). The workaround is to go to a different TV or to use a different app - i.e. use Disney+ to watch shows because it works there but not on your app. A recent example is the new Librarians show. Works fine on the TNT app using Hulu's login (though I have to sit through ads). Completely unwatchable on the Hulu app. Barely plays off the cloud DVR with out of sync audio and crashes the app every 2 minutes or so.

• 
  Old Cynic (@SorryImDeadTru) reported 21 minutes ago

  I have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.

• 
  Bill K. (@Hubbyboogie) reported 22 minutes ago

  @LCLoudmouth @Roku I think I read they’re going to be fixing that issue.

• 
  TweeterFeeder 🏴‍☠️ (@FeedTheTweeter) reported 23 minutes ago

  @Roku tvs are the worst. Buy anything else.

• 
  austin bb (@popespeed) reported 25 minutes ago

  @Sling on @Roku Sling channels with scoreboard inset (e.g. ESPN), the Roku "*" function button does not work (to bring up menu to adjust brightness/other settings). Have to exit to a different channel before I can adjust settings. Is there a fix (or way to disable scoreboards)?

• 
  Pathfinder 5.1 (@_brannonburgee) reported 26 minutes ago

  @Roku BACKDROPS is THE DUMBEST **** EVER!!! Just a ploy to help someone sell batteries…💯💯💯😡😡😡 END IT!!!!

• 
  Skippy QSB (@Skippyqsb) reported 26 minutes ago

  @Roku @TheRokuChannel Keep getting connection issue error and telling me to check my connection, then it dumps me back to main Roku menu. Connection is fine. I have no problems with other apps, just with Roku Channel. I have checked for updates and rebooted. Still getting error.

• 
  Alex Spicola (@AlexSpicola) reported 27 minutes ago

  @RokuSupport @Roku HELP!!! - My subscription support ticket (#13949322) was escalated but I haven’t received any updates. Can someone please check the status and advise on next steps?

• 
  Kevin Stern (@Atherworld) reported 30 minutes ago

  @DisneyPlus Your Roku TV App won't work. Anything I try to watch comes up as a black screen. I can see things when fast forwarding/rewinding, but playing is a black screen. I did not just renew for the month to not watch your programming you know.

• 
  Ann_Elyse (@Ann_Elyse) reported 31 minutes ago

  @hulu_support Hulu live is down AGAIN on all platforms - Roku, app, etc. I've tried all of your steps and nothing works . . . the problem is on your end not the customer!

• 
  🍂 Autumn 🍂 (@AutumnTweets) reported 32 minutes ago

  @Roku you SOB, you used to have some of the most seasoned and easy to work with tech support operators out there - now you trying to be sneaky, transferring us from one dog **** clanker to another. 😭

• 
  Imani Drayton (@imanidrayton27) reported 32 minutes ago

  @gcanderson57 @PlutoTV @Roku I'm using a Hisense Roku TV and mine does the same thing you've mentioned. I pretty much did everything reopened the app, restarted the TV and neither of those things worked. Like I said it could be the app that's causing the problem.