Roku Outage Map
The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Roku users affected:
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Miami, FL | 2 |
| Duque de Caxias, RJ | 1 |
| Lowville, NY | 1 |
| Cleveland, OH | 1 |
| Snellville, GA | 1 |
| Harrogate, TN | 1 |
| Camano, WA | 1 |
| Carteret, NJ | 1 |
| Fort Wayne, IN | 2 |
| Indianapolis, IN | 1 |
| Minneapolis, MN | 1 |
| Knoxville, TN | 4 |
| Dallas, TX | 2 |
| Vero Beach, FL | 1 |
| Bakersfield, CA | 1 |
| Clinton Township, MI | 1 |
| Ponchatoula, LA | 1 |
| Murfreesboro, TN | 1 |
| São Paulo, SP | 2 |
| Ankeny, IA | 1 |
| Media, PA | 1 |
| Newark, NJ | 1 |
| Livingston, NJ | 1 |
| Stuart, FL | 1 |
| Naples, FL | 1 |
| Township of Evan, KS | 1 |
| Mechanicsburg, PA | 1 |
| Gardiner, ME | 1 |
| Westland, MI | 1 |
| Fort Lauderdale, FL | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Patsy Stone (@ItIsPatsyStone) reported@Roku You should be concentrating on making your site work. The app doesn't work & your website doesn't work either
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Hi, I am Daniel (@bigbroncosfan) reportedUgh. What did @Roku do to their interface? It is unusable.
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Unapologetic Deplorable (@Squirdlok) reported@RepTheDMV @livenowfox Good eye. I am also terribly upset by the piss-poor quality of the breaks on the ROKU Channel. Chopped all to Hell! Does @Roku let AI run it's board? High-School rookies could do a better job!
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Faithful Gaming (@ColshopS) reportedHey @Roku update your TVs. My Roku TCL TV has been consistently having issues displaying anything connected to an HDMI port!
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Chris Miel (@Chris1John3) reported@Roku is not working this morning. Looks like it got hacked ? Anyone else ?
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The Mosquito (@URNTRBL) reportedI have no pictures on any @NBCSports @nba on my @Roku right now. All other apps work!
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Buttery Duck (@Nauseum62) reported@Roku @meetatmidnights Doesn't work. All I get is the options to close or remove.
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sandiek is in the skiiiieeesssss (@sandiek) reportedthe new @roku layout is so bad that I delayed tuning into the #worldcup to fix it back after it got dumped on me.
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Old Cynic (@SorryImDeadTru) reportedI have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.
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Matthew Keys (@MatthewKeysLive) reportedThe biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU
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Rick Mclane (@oletruckers1977) reported@Roku Nope didn’t do anything just got up turned it and had to login AGAIN. Doesn’t make sense don’t have trouble with anything else with ur system
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Bryan Wayne (@mrhappybw) reportedSo @Roku just not going to address the issue they cause on the TCL and I assuming other TV’s with that horrible update or fix it? I am tired of having to reset things to get i to recognize the HDMI ports or them not be corrupted every day since.
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Bill Foody (@CnsmrsFightBack) reported@Roku dipshits, your new "backdrops" screensaver doesn't work. It just hangs on the splashscreen on Roku TV #incompetent
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Maya Belle (@cblanknyc) reported@Roku But no help with unauthorized payments? I was charged nearly $270. Can’t you do better than a one month refund? Please?
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Rhymes with funky (@KirkYuhnke) reported@MatthewKeysLive @Roku Problem is... finding an actual "dumb tv" is almost impossible anymore. The business model for TV companies has shifted. They don't make $ when I buy the TV anymore.
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