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Roku

Roku Outage Map

The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Roku users affected:

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Urbandale, IA 2
Knoxville, TN 3
Arlington, MA 1
City of Saint Louis, MO 1
Santiago, Santiago Metropolitan 1
Louisville, KY 1
Tolleson, AZ 1
Denver, CO 3
Chicago, IL 1
Rio de Janeiro, RJ 2
Canonsburg, PA 1
Brooklyn, NY 1
Slidell, LA 1
Houston, TX 2
Phoenix, AZ 3
Kassel, Hesse 1
Fishers, IN 1
Township of Evan, KS 3
Yuma, AZ 1
Morro Bay, CA 1
Quixeramobim, CE 1
Gilbert, AZ 1
Minneapolis, MN 2
Gibsonia, PA 1
Seattle, WA 1
Tucson, AZ 1
Toronto, ON 1
Westfield, PA 1
Alpharetta, GA 1
San Antonio, TX 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • arnettjerry66
    Jerry Arnett (@arnettjerry66) reported

    @Roku Trying to get ahold of Support on Roku is impossible anymore They have a chat section that doesn't work when pressed, I canceled my trial offer and still get charged for a month's worth! I think I'm going to have to end Roku now

  • AndrewStaten
    Andrew Staten (@AndrewStaten) reported

    @TCL_USA @Roku So, is there really no way to go back to the old home screen UI? I don't get why companies feel the need to change things that aren't broken. More often than not, they get worse with new UIs.

  • xprezJerry
    Jerry Young (@xprezJerry) reported

    @Roku This is possibly the worst update in recent history. I have disconected my ultra and using the built in Vizio apps now, that is how bad it is. Looking for better solutions elsewhere #roku

  • KeriMarie317366
    Keri Marie (@KeriMarie317366) reported

    @Chrisg19722015 @Roku It sucks! Don’t fix what’s not broken 😠. I agree 100% Chris!

  • FrogSalsa7625
    Frog Salsa (@FrogSalsa7625) reported

    @Roku Dear Roku. Please fix the HDMI issue with Playstation 5! Ever since your new 'improvements', my TV shows a blank screen and repeated attempts cause it to crash and reboot. Also, I hate that I cannot control the way I want the home screen to appear the way it was before.

  • steve48717445
    steve (@steve48717445) reported

    @Hisense_USA @Roku Apps will just crash. Don’t get a Hisense. I have to get a new tv

  • sandiek
    sandiek is in the skiiiieeesssss (@sandiek) reported

    haven't been able to watch @espn on @roku for weeks because the app is effed up and apparently using an outdated login token (have uninstalled and reinstalled already). Fortunately it works on my @madebygoogle gtv chromecast, so we're (mostly) fine.

  • mrhappybw
    Bryan Wayne (@mrhappybw) reported

    @BrianKemm @Roku Mine is the hdmi ports are corrupted and it is for sure on them as I tried different cable even used a different TV and no issue. If I unplug cables and do an audio/visual reset it will “fix” it for a day then it comes back. It is listed as known issue since update.

  • lisagrim2002
    LG (@lisagrim2002) reported

    @Roku I have Backdrops set to start after 1 min of inactivity. It never starts on its own. I never had this issue with the photo streams app. It always started reliably. I've looked online for trouble shooting (like start it manually) then it might work once but not anymore

  • Starko2341
    Starko (@Starko2341) reported

    @ojkoj @Roku *Exact* same problem with all my HDMI inputs, I have three consoles and it started after the recent update. I thought my TV was going bad. Someone suggested going to the input from the Nav menu rather than the button on the home screen. I will try that tonight.

  • MLandry70
    Novangelus (@MLandry70) reported

    Are there any good music apps that work on @Roku? Because the @amazonmusic app just plays completely random songs no matter which song I actually select.

  • nikbus99
    Connie Jeffus (@nikbus99) reported

    @Roku can't sign in. no email sent to reset p/w. can't find customer chat support. Please cancel free trial of Great Courses

  • Jinxsyns
    Jinxsyns (@Jinxsyns) reported

    This is why I'm so pissed at @Roku and one of the examples i gave in my posts another multi billion dollar company that somehow can't get a website to work right yet has millions in testing hardware or at least millions available to test the site before rollout but thats too hard

  • GravelyKen48135
    Marvin Barry (@GravelyKen48135) reported

    The Netflix button is way too close to the play/pause button on the Roku remote. Pls fix @Roku @netflix

  • Henrywelch63
    Henhouse henry (@Henrywelch63) reported

    Hey @Roku I not happy right now! Tried to get an issue settled, and your AI assistant was no help. Tried to call corporate customer service, it said I might not even get a call back! REALLY!!!

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