Roku

Roku Outage Map

The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Roku users affected:

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ashburn, VA 3
Englewood, FL 2
Houston, TX 2
Sherburne, NY 2
Rock Hill, SC 2
Dallas, TX 2
Santa Maria, PR 2
Minneapolis, MN 2
Neustadt in Sachsen, Saxony 1
Jamestown, TN 1
Roslyn, NY 1
Mesa, AZ 1
Aubervilliers, Île-de-France 1
Williford, AR 1
Las Vegas, NV 1
Townsend, MT 1
Greensburg, PA 1
Harrisonburg, VA 1
San Antonio, TX 1
Greenwood, SC 1
Plano, TX 1
Gaithersburg, MD 1
Watertown, WI 1
Bellingham, WA 1
Gowanda, NY 1
Craigmawr Beach, ON 1
Jersey City, NJ 1
Paço do Lumiar, MA 1
Springville, NY 1
Sierra Vista, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • Tommy94382284 Tommy (@Tommy94382284) reported

    @RokuSupport @hbomax I figured out that I needed to remove the HBONow app before I could load the HBOMax app. Thankfully, I was recognized right away. Not everyone will know to do this, and Roku's Channel Store thought the "lesser" app was the "max-er" app. You want to fix that.

  • mandyyyrose94 Amanda Rose (@mandyyyrose94) reported

    @kayleightaylor_ I like my roku better than the firestick! Theyre pretty similar but my firestick has a lot of connection issues (could be just me tho)

  • Petaledfrogsock Frogsocks23 (@Petaledfrogsock) reported

    Was thinking about this because the funimation app on roku switched to spanish subtitles and wouldn't fix so we switched to watching on the Switch. The funimation Switch app is actually good and works!

  • AZRed65 🇺🇸AZ West Deplorable 🌟🌟🌟🇺🇸 (@AZRed65) reported

    .@hbomax - your signin info on the Roku is not working. It directs you to an hbonow link and there are no satellite providers. When I go to the hbomax link on help pages it won't accept the TV code. Little help!

  • MatthewDiebel Matthew Diebel (@MatthewDiebel) reported

    @Roku hi. I have a new streaming stick, which replaced one that did not work. Now this one doesn’t work either. I am COMPLETELY frustrated. No phone support. Pls help!!!!!

  • Tigger2007 Sara (@Tigger2007) reported

    @HBOMaxHelp I downloaded that app on roku but can't sign into my HBO max account. It's using my roku account to sign in.

  • JUULianApostate JUULianApostate (@JUULianApostate) reported

    @HBOMaxHelp It’s great in theory that you’re available on Roku now, but your Roku app is so slow and laggy it’s near unusable. The UX is definitely not ready for primetime. Hope you fix soon in update. Pro-tip: speed > bells and whistles.

  • cpoliticditto connectpoliticditto. (@cpoliticditto) reported

    @PreetiRachel I have a Roku TV and HBO Max didn’t work with it for awhile, so I just...didn’t watch anything. No need to make a list but I’d gladly take 1 or 2 suggestions!

  • Tiger_Lifer Detroit Tigers Minor League Tracker (@Tiger_Lifer) reported

    @Stefaniya @hbomax Any success with this yet? Also an AT&T user who is unable to login via Roku.

  • Cathy9262 Cathy926 (@Cathy9262) reported

    @DrunkTweeter106 @Roku @hbomax I did that first, it didn't work.

  • chichidez chichidez (@chichidez) reported

    @hbomax @Roku But can it work properly? It’s having some sound issues that isn’t occurring on any of my other Roku apps! Scroll to fast for content and app crashes.

  • EricJ_874 EJ (@EricJ_874) reported

    @LehnerStarr @Roku I'm having the same exact issue. Only a picture of an antenna when I click on the live tv option. Ran channel scans multiple times, antenna is connected properly. Please advise @RokuSupport

  • fangirlfilesahj The Fangirl Files (@fangirlfilesahj) reported

    @hbomax @Roku Your sign in with codes is not working because Hulu is not listed as a provider and online instructions do not work. Are you fixing this?

  • KyndalJadeDIY 𝒦𝓎𝓃𝒹𝒶𝓁 (@KyndalJadeDIY) reported from Gastonia, North Carolina

    Hey @disneyplus ! I’m having trouble streaming on my Amazon FireStick. I can stream on my Roku and on my phone but not on the stick. I get a “unable to access this title” on everything I play. What do I do? Thanks!

  • skyfilms177 Shelby (@skyfilms177) reported

    HBO Max finally arriving on Roku is the absolute worst thing that could have happened for my productivity. Why be a person when I can just lay in bed and watch Doctor Who all day?

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