Roku Outage Map
The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Roku users affected:
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Columbus, OH | 1 |
| Teresina, PI | 1 |
| Minneapolis, MN | 1 |
| Silver Spring, MD | 2 |
| Conroe, TX | 1 |
| Mitchell, IN | 1 |
| Hendersonville, TN | 2 |
| New Ulm, MN | 1 |
| Milwaukee, WI | 1 |
| Township of Evan, KS | 1 |
| Wheaton, IL | 1 |
| South Jordan, UT | 1 |
| Hagerstown, MD | 1 |
| Austin, TX | 1 |
| Hilliard, OH | 1 |
| Rancho de los Guardados, QUE | 1 |
| Asheboro, NC | 1 |
| Katy, TX | 1 |
| Gainesville, FL | 1 |
| Edgerton, WI | 1 |
| College Station, TX | 1 |
| Sidney, NY | 1 |
| Chesterfield, MO | 1 |
| Astor, FL | 1 |
| Portland, OR | 2 |
| Springfield, OR | 1 |
| Greenville, NC | 1 |
| Boerne, TX | 2 |
| Albertville, AL | 1 |
| Tampico, TAM | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Stern (@Atherworld) reported@DisneyPlus Your Roku TV App won't work. Anything I try to watch comes up as a black screen. I can see things when fast forwarding/rewinding, but playing is a black screen. I did not just renew for the month to not watch your programming you know.
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drewisgod6372 (@Andrew94722910) reportedSomebody help me find the Roku remote
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Brian Blanchard (@BrianB01535231) reported@DebbieBelin @EpochTV @SiyamakKhorrami Roku TV has streaming Epoch News channels. Please help them do well. & Watch NTD as well. Their news office was Firebombed, showing they are over the Enemy Target
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Sean N.🔫 (@dsean) reportedI've already done all of the troubleshooting suggestions. None have worked. The only device your service has an issue with is a Roku stick 3600X on a Starlink network. Every other app works fine. It's just the Hulu app that has performance issues. And by that I mean the video and audio on both live and DVR'd shows are out of sync and usually crash after a few minutes (if that). The workaround is to go to a different TV or to use a different app - i.e. use Disney+ to watch shows because it works there but not on your app. A recent example is the new Librarians show. Works fine on the TNT app using Hulu's login (though I have to sit through ads). Completely unwatchable on the Hulu app. Barely plays off the cloud DVR with out of sync audio and crashes the app every 2 minutes or so.
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Dane001a (@dane001a) reported@Abinitio12 @Roku I can’t get Ryukyu live TV to work
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Joe McIlvain (@mac_attack54) reported@Roku I’ve seen dollar stores in poor areas with higher quality product than you
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Brittney (@hope_britt) reported@DIRECTV & @Roku count your days! Why would you allow a customer to sign up via Roku and thru your services for the same exact product. Why tf would i sign up for the same sorry *** service twice! & for @Roku not to issue refunds after I’ve been charged twice is crazy
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DeluluDad (@BagLampPillow) reportedFix: On my TCL Roku TV whenever I would turn a movie on Disney+ it would turn to a dark almost black screen. after I went into Picture Settings, turned the Backlight down from 100, it worked.
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Chris Nalwasky (@ChrisNalwasky) reported@Roku @FOXSports fix your app. I signed in 5 times and it’s not working.
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DeluluDad (@BagLampPillow) reportedFix: On my TCL Roku TV whenever I would turn a movie on Disney+ it would turn to a dark almost black screen. after I turned the Backlight down from 100, it worked.
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RoughTradeRadio (@RoughTradeRadio) reported@walt_stachura Same. Later in the evening I got: "I was able to confirm with our team that this is a known issue with Roku devices. Our Engineers are working on getting it resolved as soon as possible. We appreciate your patience, and we apologize for any inconvenience this may have caused."
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gustavo bruno (@gustavojfbruno) reported@NBA the app is not working on Roku, the mistake that pops up is "could not get STS token from NBA". How can we fix it? Gustavo from Argentina
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MDV (michael delvecchio (@Mdvecchio1) reported@Roku staying in a rental with a roku tv. Absolutely awful quality and user experience. This brand is toast lol what a piece of ****
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Joe McIlvain (@mac_attack54) reportedHey @Roku I’m in an Airbnb and you’re the most inconvenient thing on earth to login 12 times to everything. Don’t need help, just stating facts. You suck. Help your customers not be cheap and get actual cable, you’re extremely inconvenient
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shelbzilla (@_shelbzilla) reportedyoutube forcing all brand accounts to be shown on roku is very annoying. i thought for sure they would fix that but it's been like 2 years. i should be able to choose which of my accounts are visible!
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