Roku Outage Map
The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Roku users affected:
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Knoxville, TN | 4 |
| Dallas, TX | 2 |
| Vero Beach, FL | 1 |
| Bakersfield, CA | 1 |
| Clinton Township, MI | 1 |
| Ponchatoula, LA | 1 |
| Murfreesboro, TN | 1 |
| São Paulo, SP | 2 |
| Ankeny, IA | 1 |
| Media, PA | 1 |
| Newark, NJ | 1 |
| Livingston, NJ | 1 |
| Stuart, FL | 1 |
| Naples, FL | 1 |
| Township of Evan, KS | 1 |
| Mechanicsburg, PA | 1 |
| Gardiner, ME | 1 |
| Westland, MI | 1 |
| Fort Lauderdale, FL | 1 |
| Bellevue, NE | 1 |
| Atlanta, GA | 1 |
| Rehoboth Beach, DE | 1 |
| Huntsville, AL | 2 |
| Imperatriz, MA | 1 |
| Homer, AK | 1 |
| Columbus, OH | 2 |
| Mississauga, ON | 1 |
| Livramento do Brumado, BA | 1 |
| Vancouver, BC | 1 |
| Roswell, NM | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Robby Thomas (@RobbyThomas2525) reported@Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my
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al 🪻 (@al_bookjourney) reported@Roku @F1Help two weeks later and it’s still broken🤡
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Atul K. Verma (@atveusa) reported@Roku your streaming stick is not working and I can’t find a way to return it. Your support page is asking to speak with someone but the number is not connecting. Not a good support model I see
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DavidEng 🇺🇸 (@DavidEngineerX) reported@Roku I have “HBOMax on Roku” when I try to watch Carolina Hurricanes vs Montreal Canadiens live broadcast game 3 it says “This event has ended”!!! Fix your link! It’s just now starting!
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Lee 🇺🇸 (@redneckleeusmc) reported@Roku joins the total enshittification gang with its trash update. User customizations, gone. UI is terrible, everything is high-friction, and there are more ads. This is for a device I pay for. It's hard to name a single thing in tech that hasn't gotten markedly worse in nearly every way the last five years. Windows. Mac. Linux. iOS. Google. Amazon. Netflix.
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Jake Tomberlin (@jaketomberlin) reported@Roku I’m a long-time Roku fan, but this latest home experience is terrible. It’s so bad I’m considering Apple TV. Please roll it back to the last version or give users the option to do so.
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Ken Hudson (@shareastronomy) reportedI need to get off of @Roku here in the US. Changing the home page was the last straw. Any suggestions for an alternative? I could use some help.
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shelby #ExtendAdley (@bigshelbss) reported@Roku your new Home Screen layout is dogshit fix immediately
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William Hurst (@William45811350) reported@TCL_Global I will never buy one of your products every again because of the garbage @Roku does. i should not need to connect to the Internet to make changes on my TV. Absolutely terrible. I paid $1000 for my TV, I should have comple control of it. Never again.
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Old Cynic (@SorryImDeadTru) reportedI have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.
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Nomadic Aaron ✝️ (@AaronWL42) reported@Hisense_USA So I call Hisense and they were helpful but didn't fix the problem. They referred me to @Roku support. After a brief time on the phone with them the issue was corrected. Both were helpful which frankly is surprising these days.
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Bill Howell (@Bill_Howell_) reported@Roku I have done all that and I am not the only one complaining about this. Interesting an older Roku device in another room doesn't have this issue. It started with a new purchase of a new 4k streaming stick.
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Jacque and Matt (@theDIYvillage) reported@Roku Yeah, nope. Not being able to remove Live TV & Live TV Guide is a no go. Access to inappropriately aged content for kids is unacceptable. Money talks I suppose. Fix it.
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Bob S. (@_Bob_S) reported@Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.
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Phil Raddiches (@thesportsbill) reported@Roku new app sucks. Terrible UI
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