Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Sign in (28%)
• Buffering (26%)
• Crashing (24%)
• Playback Issues (17%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Corona	Crashing	2 days ago
Williamstown	Buffering	3 days ago
Dover	Crashing	4 days ago
Conceição do Jacuípe	Buffering	4 days ago
Assaré	Playback Issues	5 days ago
Knoxville	Crashing	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robby Thomas (@RobbyThomas2525) reported 1 minute ago

  @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

• 
  YourHead Drone (@DronePremier) reported 3 minutes ago

  @daisy_musician @paramountplus @Roku Paramount is the only one we had issues with. Appears it was a Walmart plus issue for us.

• 
  Rikki Ratliff (@rikkiratliff) reported 4 minutes ago

  @james37144 @Roku It's working for a lot of people but as Glenn said on radio and on the Commuity page it still needs polishing but we tried to get it up in time to work out the kinks before the special.

• 
  🌻🇺🇦Hangry! (@twistedscamp) reported 5 minutes ago

  @roku @Walmart Do any of you care that the updated pushed out to the tvs have effectively bricked them? Having to turn a TV off and back on to change a channel is ridiculous. Fix your software!

• 
  A Shubert (@ashubert) reported 5 minutes ago

  @Ask_Spectrum @Roku funny the last rep I posed this to hadn't heard about this problem. My brother was going nuts & pressed every button & found out you guys moved it. It's now the 10 second rewind button. So never mind. But you can add this bit of knowledge to your repertoire.

• 
  B (@shortbumble22) reported 9 minutes ago

  Trying to change the batteries in my @Roku remote for the first time. Except there is a lip at the bottom of where the batteries go, I am sure to help prevent them from popping out on accident...BUT HOW THE HELL DO I GET THEM OUT ON PURPOSE.

• 
  Reigh S. (@ILoveIdahoSpuds) reported 11 minutes ago

  @Roku hello, whatever forced update that was just received by my Ultra just bricked my device. Factory reset not working. Error 023.4. “Reset to factory settings” fails. Any suggestions?

• 
  DogPerson! (@dog_person20) reported 12 minutes ago

  @Prime_KD @Apple I think it might be a @Roku problem. I can stream on the Apple app on my phone and directly through the TV, but the Roku app crashes.

• 
  Katie from Canada (@xUnderdog21) reported 13 minutes ago

  @Plum1977 @WORKlNONMYAURA @CraveCanada I've done that for half an hour on the Roku app. It doesn't work.

• 
  Reverend Sarah (@revsarahgarner) reported 13 minutes ago

  @Roku @FRANCE24 Your channel on my Roku TV is not working. France24 channel. One of my go-to channels.

• 
  living dead girl (@zamorant666) reported 18 minutes ago

  me trying to watch euphoria for three mf days now. wtf @HBO @Roku WHY WONT IT WORK

• 
  𝕯𝖆𝖑𝖙𝖔𝖓 {ł₮'₴ ₵Ⱨ₳Ø₴; 𝕓𝕖 𝕜𝕚𝕟𝕕} (@daltagnan_) reported 19 minutes ago

  @TCL_Global @PlayStation Turns out it was @Roku's new screen Trial. If this issue happens to you, go into TV Settings > Home Screen and disable the Screen Trial that is listed in there. Fix my issue right away.

• 
  Mr Festered (@FesteredMr) reported 25 minutes ago

  @Roku what’s wrong with the Roku Channel. Freezes and very long to load. Only thing giving any problems

• 
  Ken Brown (@Ken_Brown_FL) reported 27 minutes ago

  Hey @hulu_support I am unable to log In and your chat folks actually hung up on me. I have not moved yet your app says I have. I do not have this issue with any other app on @Roku . #customerservicefail

• 
  Roger Pollard (@RogerChrista) reported 27 minutes ago

  @hulu_support I have 1G internet using a @Roku Ultra. It’s not an internet or device issue. Like I said, it’s ONLY on this channel and ONLY for games, not regular programming.

• 
  [a case of the blog] (@acaseofthetwit) reported 28 minutes ago

  I normally love my @Roku — I have one for each TV! — but my living room one has been a real issue. The remote randomly stopped working and the device itself now reboots itself multiple times a day (often in the middle of viewing something). Very annoying.

• 
  Ann_Elyse (@Ann_Elyse) reported 31 minutes ago

  @hulu_support Hulu live is down AGAIN on all platforms - Roku, app, etc. I've tried all of your steps and nothing works . . . the problem is on your end not the customer!

• 
  Dr. GigaDad, PharmD, BCPS, BCEMP (@Shayne_McKee_) reported 32 minutes ago

  @enhanced_games @Roku @ResortsWorldLV Crazy that it took you until now to announce where you’ll be hosting the games. Terrible marketing.

• 
  DeluluDad (@BagLampPillow) reported 33 minutes ago

  Fix: On my TCL Roku TV whenever I would turn a movie on Disney+ it would turn to a dark almost black screen. after I turned the Backlight down from 100, it worked.

• 
  Richie (@RichiePuregains) reported 33 minutes ago

  Don’t ever buy @Roku theyre making junk that’s overpriced significantly. Every tv I have their POS products to use for @GetSpectrum has problems. By problems I mean everything they have including the most basic functions frequently do not work.

• 
  RyanS (@RyShan24) reported 37 minutes ago

  @rumblevideo I have a brand new @Roku tv and can’t watch your podcasts on any speed but 1 fix that ****!

• 
  angel claw (@AngelClaw316) reported 48 minutes ago

  if u work for @Roku please know that i hate you

• 
  Glenn 🇺🇲⚓️ (@gcanderson57) reported 51 minutes ago

  @PlutoTV I'm having a lot of issues with your app on my @Roku . The app freezes during commercials and I have exit to Home. My ROKU is running software version 15.1.4 Build 3321. Yes I've restarted the unit and no it doesn't help. Your app is version 5.45 Build 3 I've cleared the ROKU cache, removed & reinstalled your app.

• 
  Skippy QSB (@Skippyqsb) reported 55 minutes ago

  @Roku @TheRokuChannel Keep getting connection issue error and telling me to check my connection, then it dumps me back to main Roku menu. Connection is fine. I have no problems with other apps, just with Roku Channel. I have checked for updates and rebooted. Still getting error.

• 
  Kyle Lambert (@kylelambertkc) reported 56 minutes ago

  @Roku Now, with this new thing, when I turn off the tv it comes back on. Also, many functions that used to work with Alexa are gone. This is not an upgrade, it's an inconvenience. I have three ultimate boxes all doing the same thing. I had better not have to start unplugging the TV.

• 
  Dannics (@DANNICSX) reported 57 minutes ago

  @rokudoesnothing @SpaceSama @gekiko_bathory Thank you Roku. I agree. dialing things back to drama doesnt solve things. doesnt matter from whom.i just got riled up and apologize. i hope others actually involved and knowing more who dials what can be of rightious help for both being this awful situation.

• 
  D.A.R.E Capo (@YungYinkv) reported 57 minutes ago

  Hey @Roku you may want to fix this. Howdy showing the wrong movie 😡

• 
  MrScottFletcher (@MrScottFletcher) reported 58 minutes ago

  @Roku - your latest updates have really borked antenna live TV recording. Almost unusable. Rewind works until it doesn’t, sometimes just wipes out the buffer, doesn’t show the cursor/scrub time on the timeline, no more thumbnails while scrubbing? Ouch.

• 
  Al Horford Pacino (@alpacinogrunt) reported 58 minutes ago

  @MLBTV FIX YOUR ******* ROKU APP. JESUS

• 
  TeRIFIER44 (@JonKjackson) reported 58 minutes ago

  @RhondaShear @Roku I cannot find a single thing about Up All Night. Please help.??!!!