Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (26%)
• Sign in (25%)
• Crashing (24%)
• Playback Issues (20%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Shelburne	Playback Issues	2 days ago
Hemet	Crashing	2 days ago
Springfield	Crashing	2 days ago
Toronto	Crashing	2 days ago
Peru	Crashing	2 days ago
Greenville	Buffering	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robby Thomas (@RobbyThomas2525) reported 2 minutes ago

  @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

• 
  Kyle Lambert (@kylelambertkc) reported 2 minutes ago

  @Roku Now, with this new thing, when I turn off the tv it comes back on. Also, many functions that used to work with Alexa are gone. This is not an upgrade, it's an inconvenience. I have three ultimate boxes all doing the same thing. I had better not have to start unplugging the TV.

• 
  Brittney (@hope_britt) reported 2 minutes ago

  @DIRECTV & @Roku count your days! Why would you allow a customer to sign up via Roku and thru your services for the same exact product. Why tf would i sign up for the same sorry *** service twice! & for @Roku not to issue refunds after I’ve been charged twice is crazy

• 
  [a case of the blog] (@acaseofthetwit) reported 2 minutes ago

  I normally love my @Roku — I have one for each TV! — but my living room one has been a real issue. The remote randomly stopped working and the device itself now reboots itself multiple times a day (often in the middle of viewing something). Very annoying.

• 
  Lmn (@lmn071966) reported 5 minutes ago

  @Roku @AppleTV @TheRokuChannel No more subscriptions until you fix this live tv BS!

• 
  Todd (@twchristensen) reported 7 minutes ago

  Dear @Roku @rokuone I have been nothing but a fan and advocate, until now. Your last update is atrocious. I don’t know who your UX/UI team are or what they were thinking, but they got this all wrong. I could not be more unhappy. You turned one click into 3 or 4. How could that have ever been your goal? Who approved this? It’s just absurd. I will be looking for alternatives because that’s how bad you’ve broken this. And don’t think I didn’t notice that you continue to jam Howdy down my throat. I have deleted it every time, why would you continue to force us to have that channel when we say we don’t want it? It is clear to me that Roku no longer cares about what the customer wants - the death spiral of just about every company that has ever existed. You ruined a good thing. It is going to have unforeseen consequences, starting with me. Unless, of course, your goal was to shed users. All five of my TV’s will be turned over to another streamer by end of next week as I do some research. What a shame.

• 
  Mark Tapanes (@MarkTapanes) reported 8 minutes ago

  @RokuSupport @Roku I’ve emailed 5x on case 00135722 and then yesterday I got an email asking if I still need help. Still need help- thanks!

• 
  Andy Hayes (@ahayes7) reported 8 minutes ago

  Need help from @DisneyPlus and @Roku ! My 4 year old son was pushing buttons and now I’m getting charged $12.99 a month. Need help stopping and reversing this!

• 
  Bill Foody (@CnsmrsFightBack) reported 14 minutes ago

  @Roku dipshits, your new "backdrops" screensaver doesn't work. It just hangs on the splashscreen on Roku TV #incompetent

• 
  Alan Hartland (@harty2you) reported 14 minutes ago

  @Roku well done , my HD Streaming stick is now getting BBC iPlayer that has been unavailable for the past few days. Obviously a major Tech problem.

• 
  YourHead Drone (@DronePremier) reported 14 minutes ago

  @daisy_musician @paramountplus @Roku Paramount is the only one we had issues with. Appears it was a Walmart plus issue for us.

• 
  Skippy QSB (@Skippyqsb) reported 18 minutes ago

  . @Roku Why did you mess up the main menu? Now I've got a bunch of stuff, I don't want, that I have to scroll through to get to my apps, and I can't remove or move them. Also the app icons are smaller? Seriously? Fix this, please, and stop messing with our menus. #Roku

• 
  Arika ⸆⸉ ♡ (@arikajeannoel) reported 19 minutes ago

  @Roku This is TERRIBLE! How do I revert back to the old home screen. Literally no one asked for this

• 
  al 🪻 (@al_bookjourney) reported 20 minutes ago

  @Roku @F1Help two weeks later and it’s still broken🤡

• 
  The Mosquito (@URNTRBL) reported 20 minutes ago

  I have no pictures on any @NBCSports @nba on my @Roku right now. All other apps work!

• 
  Rose Vera, J.D. (@rosevera) reported 22 minutes ago

  @Roku Im interrupting your post to bring something to your attention. I have been a loyal customer for years. Recently, your billing department has billed my credit card several times a month. I've called to complain but get nothing but a bad attitude. Perhaps you can help me.

• 
  xprezeu (@xprezeu63204) reported 24 minutes ago

  @Roku I was going to join today but your app doesn’t say much. Yiu cannot chat because of bats in Apple phones. Does it work on Verizon ? I have no idea what a subscription is or how much it is. Get a new a manager. I’ll find something else I guess.

• 
  Rych Rage (@RychRage) reported 25 minutes ago

  @Roku @jjscomedy Roku, we shouldn't have to connect to the internet to watch OTA channels. Please fix this. If there is an internet outage, which does happen, then Roku users are screwed from even our local OTA channels.

• 
  Eric ✝️🇺🇸 (@EKershner) reported 27 minutes ago

  Hey @Roku. I had a device apparently fail. Bought a new streaming stick and there was nothing wrong with the device. Now I am thinking this is a "you" issue. Currently, I am unable to add the new device. In addition, I am able to log into my account via the Web but not the Android app.

• 
  Brian Keller (@keller5327) reported 27 minutes ago

  @Roku @TheRokuChannel Why don't you brilliant guys over there just put a "Add new device" link in our profile, since all the other ways to have to add a device DON'T WORK!

• 
  Justlivingonearth (@Justlivingonea2) reported 34 minutes ago

  @Roku Roku refuses to let me login to my HBO Max account. Now HBO says email and password don’t look right. Yet when I use the Vizio remote, there’s no problem. 🤷🏼

• 
  Friggan (@CaptFriggan) reported 36 minutes ago

  @Roku How do I put my HDMI inputs back on the main screen after this terrible update?

• 
  Ki (@Ki_fun_thoughts) reported 39 minutes ago

  @Ask_Spectrum I noticed a bill for $115 MORE on my Spectrum. Turns out, without getting my permission, anyone can add TV services from their TV. Spectrum blamed @Roku - NOT Roku's fault! This is 100% Spectrum ALLOWING my credit card to be billed. Yo Spectrum, FIX IT!

• 
  RockHead Regolith (@RockHeadRego) reported 45 minutes ago

  @Roku How do I get James Rhey Roku Customer Support to respond to my request for help regarding the vertical lines that have appeared on my recently purchased Roku TV?

• 
  Chris Nalwasky (@ChrisNalwasky) reported 46 minutes ago

  @Roku @FOXSports fix your app. I signed in 5 times and it’s not working.

• 
  🌻🇺🇦Hangry! (@twistedscamp) reported 46 minutes ago

  @roku @Walmart Do any of you care that the updated pushed out to the tvs have effectively bricked them? Having to turn a TV off and back on to change a channel is ridiculous. Fix your software!

• 
  Bob S. (@_Bob_S) reported 46 minutes ago

  @Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.

• 
  Spyro (@SpyroDragon2025) reported 47 minutes ago

  @Roku I need help with my Roku tv please

• 
  Lisa (@_lovablecurves) reported 47 minutes ago

  @Roku wtf your backend is bent and broken it’s making use a 2FA but after trying and begging it for a ******* code to my email twenty times it hasn’t sent me a single ******* one you are the reason people are miserable and insane this **** is so ******. I hate companies like yours that make life hard for no ******* reason. I gave you a correct password and login let me get in my account wtf you ******* ********. You’re wasting my precious time on your failing tech and you fail you’re incompetent and you suck ***.

• 
  Support Your Producing Housewives (@RespectProdHWs) reported 54 minutes ago

  FYI - no one sure ever by another #tcltv #rokutv - they are the worst. And then you call and the phone hangs up. Never again. @Roku @TCL_USA