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Roku status: streaming issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

  • 30% Crashing (30%)
  • 28% Sign in (28%)
  • 20% Playback Issues (20%)
  • 16% Buffering (16%)
  • 5% Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

CityProblem TypeReport Time
Township of Evan Buffering 14 hours ago
Wheaton Sign in 18 hours ago
South Jordan Crashing 23 hours ago
Hagerstown Buffering 1 day ago
Austin Crashing 1 day ago
Hilliard Sign in 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • Skippyqsb
    Skippy QSB (@Skippyqsb) reported

    . @CBSNews what's going on with the CBS News app on @Roku . Only a few videos in the main area, Sunday Morning area has no videos, lastest eps of 48 HRS and 60 Minutes not loaded. Please fix. #CBSNews #ROKU

  • msnonothing1
    ((MS__no__nothing)) 👨‍🦼🎗💙🔯 (@msnonothing1) reported

    @roku What is wrong with your VIAPLAY app? It works fine on my Fire TV. FIX it, or cancel and refund my money. DM for details.

  • shortbumble22
    B (@shortbumble22) reported

    Trying to change the batteries in my @Roku remote for the first time. Except there is a lip at the bottom of where the batteries go, I am sure to help prevent them from popping out on accident...BUT HOW THE HELL DO I GET THEM OUT ON PURPOSE.

  • holyfleabag
    j&de (@holyfleabag) reported

    smoking a blunt in roku city could fix me

  • solusnan1
    𝓝𝓐𝓝𝓒𝓔🌊🌊🌊 (@solusnan1) reported

    (3) left hateful messages in my VM. I looked up the legit number , called @Amazon and they handled my problem quickly . Also, my friend said his mom experienced same last week trying to call @Roku and was scammed out of hundreds of $.

  • scottycatt
    scottycatt (@scottycatt) reported

    @Roku @TheRokuChannel Just had the worst customer service experience with ROKU. Dealt with 6-7 different reps. Each one telling a different story of why my purchased subscriptions wouldn’t work. Ranged from uninformed to just plain lazy & uninterested in helping. NEVER AGAIN!

  • HippieChic82
    Watermelon Sugar (Bisan's version) (@HippieChic82) reported

    Never mind a 3 hour #SmackDown whatever is going on with @verizon or my @Roku TV. I can't get rid of this damn playback error. I even did a whole damn factory reset to my TV and still getting error code PLYB_122 for over a month. My TV is BARELY 5 years old.

  • tullyfur
    Stratosfear Tully 🇺🇸🏳️‍🌈 (@tullyfur) reported

    I'll NEVER buy another @Roku TV. Mom's is 8 years old and it was fine. Turn it on, it had all her channel numbers on antenna. Recently it's "updated" with no channel numbers, no way to just have antenna channels, and she wants to replace it because it's "broken". Garbage product.

  • Andrew94722910
    drewisgod6372 (@Andrew94722910) reported

    Somebody help me find the Roku remote

  • gustavojfbruno
    gustavo bruno (@gustavojfbruno) reported

    @NBA the app is not working on Roku, the mistake that pops up is "could not get STS token from NBA". How can we fix it? Gustavo from Argentina

  • gcanderson57
    Glenn 🇺🇲⚓️ (@gcanderson57) reported

    @PlutoTV I'm having a lot of issues with your app on my @Roku . The app freezes during commercials and I have exit to Home. My ROKU is running software version 15.1.4 Build 3321. Yes I've restarted the unit and no it doesn't help. Your app is version 5.45 Build 3 I've cleared the ROKU cache, removed & reinstalled your app.

  • rodritorres_81
    Rodrigo Torres Muñoz (@rodritorres_81) reported

    @DisneyPlus I'm havig this issue several times now, I't started with @Roku devices and @Roku Tv's at home saying we were not in the same household that I should update my household, so I logged off from all devices, nothing same problem 1/2

  • Ask_Spectrum
    Ask Spectrum (@Ask_Spectrum) reported

    @Xavier__Gregory @Roku I'm sorry for the trouble with our TV app. I'm not aware of any changes that should cause that to stop working, but if you will please DM us we will be happy to investigate further. - William

  • hope_britt
    Brittney (@hope_britt) reported

    @DIRECTV & @Roku rcount your days! Why would you allow a customer to sign up via Roku and thru your services for the same exact product. Why tf would i sign up for the same sorry *** service twice! & for @Roku not to issue refunds after I’ve been charged twice is crazy

  • Ambuttah
    A vibe called Ambiance✨ (@Ambuttah) reported

    @Roku I am having so many issues with my TV. What’s going on??

  • revscottd
    Scott (@revscottd) reported

    Our @Shentel internet has been out all day. That means no cable tv (because they stream it now), no phone (because our home phone relies on the internet) and @Roku tv’s have to have internet so the app to watch over the air antenna tv can work. 1/2

  • BagLampPillow
    DeluluDad (@BagLampPillow) reported

    Fix: On my TCL Roku TV whenever I would turn a movie on Disney+ it would turn to a dark almost black screen. after I went into Picture Settings, turned the Backlight down from 100, it worked.

  • periodicaudio
    Periodic Audio: Mobile First Hi-Fi 🏴‍☠️ (@periodicaudio) reported

    Not to mention, @roku, an app I PAID FOR was deleted and there's no way to reinstall without buying it again. Where do I send the bill to, so you can reimburse me? Seriously you have a great system, but your updates are horribly broken and ruin the system.

  • Ken_Brown_FL
    Ken Brown (@Ken_Brown_FL) reported

    Hey @hulu_support I am unable to log In and your chat folks actually hung up on me. I have not moved yet your app says I have. I do not have this issue with any other app on @Roku . #customerservicefail

  • pryarthak86
    Debasish Roy, Ph.D 🎗 (@pryarthak86) reported from Seven Oaks, Maryland

    @hoichoitv I'm living in USA and purchased an annual membership. I am not able to see any pictures of new movies and series on my @Roku TV. I can hear only the sound. Free episodes/ trailers are working well on my TV. Please solve the issue asap or else refund my money.

  • ahayes7
    Andy Hayes (@ahayes7) reported

    Need help from @DisneyPlus and @Roku ! My 4 year old son was pushing buttons and now I’m getting charged $12.99 a month. Need help stopping and reversing this!

  • HippieChic82
    Watermelon Sugar (Bisan's version) (@HippieChic82) reported

    Even after buying a brand new HDMI wire I am still getting the ************* error code PLYB_122. A ******* 8k capable wire. What in the ******* hell @Verizon or @roku??

  • xUnderdog21
    Katie from Canada (@xUnderdog21) reported

    @Plum1977 @WORKlNONMYAURA @CraveCanada I've done that for half an hour on the Roku app. It doesn't work.

  • xxyumhaj
    xxx (@xxyumhaj) reported

    @PrachiR46315213 Mein kisi ko Kiu Roku I haven’t seen any post like that, and as I said, idc about Hania, diljit or the film. I found your statement to be dumb so that’s why I quoted your post, you should’ve been clearer about what you meant if you have a problem with me questioning it

  • JimJenn78843628
    Jim Jennings (@JimJenn78843628) reported

    @Roku Hey folks, Roku will not help you if you are being scammed by a third party. Roku will take your money but will not interfere with a fraudulent scam.

  • JessicasCakeMe
    Jessica C (@JessicasCakeMe) reported

    @AppleTVPlus I signed up a week ago, through my Roku. The Last Thing He Told Me (except the first episode) and Shmigadoon refuse to play. I get a "We're having trouble, check your internet" message but I can watch Trying with no issue. What's the fix? #help

  • lmn071966
    Lmn (@lmn071966) reported

    @Roku @AppleTV @TheRokuChannel No more subscriptions until you fix this live tv BS!

  • Utah_Alum_co
    Justin (@Utah_Alum_co) reported

    @TeamYouTube I am trying to log into YouTubeTV from my Roku tv. It’s telling me to log into my android device. But I don’t own an android. Help!

  • StuffedBurritoE
    Stuffed Burrito Entertainment (@StuffedBurritoE) reported

    Oh my gosh, #AppleMusic is so trash. I'm on a free trail, and the **** barely works. I mean, I guess you need to use it on an Apple product 'cause I can't log into itunes on my PC, it won't log into my Roku. Anyone else have issues with Apple Music?

  • YungYinkv
    D.A.R.E Capo (@YungYinkv) reported

    Hey @Roku you may want to fix this. Howdy showing the wrong movie 😡