Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (31%)
• Crashing (25%)
• Sign in (22%)
• Playback Issues (18%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Naples	Crashing	8 hours ago
Township of Evan	Crashing	16 hours ago
Mechanicsburg	Playback Issues	3 days ago
Gardiner	Buffering	4 days ago
Westland	Buffering	4 days ago
Fort Lauderdale	Sign in	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samantha (@Samanthawood2k) reported 2 minutes ago

  @Roku Yes I have, but it didn’t work.

• 
  Wallybonkers™️ (@WhtTheActualFuk) reported 2 minutes ago

  Just a consumer FYI!!! @Roku WILL NOT HONOR A WARRANTY. My Roku ultra will not keep connectivity. Done ALL troubleshooting. Called my internet provider. JUMPED THROUGH A MILLION HOOPS, still boots off. After all this I get told sorry, your warranty don’t cover connection issues🤔

• 
  Bryan Wayne (@mrhappybw) reported 6 minutes ago

  So @Roku just not going to address the issue they cause on the TCL and I assuming other TV’s with that horrible update or fix it? I am tired of having to reset things to get i to recognize the HDMI ports or them not be corrupted every day since.

• 
  Jason (@ManuteSwol) reported 7 minutes ago

  @Roku Are you guys having some kind of outage? One of my devices failed to update... I factory reset it and now cannot add Apps. Your web site says there is a known issue. How about an update?

• 
  Vakom Sunrunner (@VakomSunrunner) reported 7 minutes ago

  @Roku @RokuSupport Couldn't figure out where to report this but the episode order for The Transformers (1984) series is massively out of order. Not only are episodes not in the official chronological order, you've got season 2 episodes in season 1 and such. Please fix this.

• 
  Dr. Stack Sats & HODL (@NoBagHolder) reported 8 minutes ago

  Dear @MLBTV please fix your @Roku app. Every time I try to resume a game the next day from where I turned it off, the broadcast begins where I left off, immediately crashes, and then starts back at the beginning of the game when I restart it.

• 
  Geoff Meador (@geoffmeador) reported 11 minutes ago

  Our @Ask_Spectrum outage has lasted all morning and USA vs AUS is coming up, so I just switched our @Roku TV to OTA antenna… except, in the most idiotic decision imaginable, watching antenna TV on Roku apparently requires a working internet connection now. 1/2

• 
  WedNightDinner (@DinnerWed) reported 12 minutes ago

  .@Roku why do i keep getting an error message when i try to exit out of the guest sign in screen?

• 
  Drew Schuyler (@drewsky1) reported 14 minutes ago

  @Roku when do you think you'll get this audio issue figured out? getting real annoying to have to stop and restart because of the audio glitches

• 
  Old Cynic (@SorryImDeadTru) reported 20 minutes ago

  I have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.

• 
  Duchess of Phelps (@MrsRedRage) reported 22 minutes ago

  @Roku your AI generated commercials are awful.

• 
  Rikki Ratliff (@rikkiratliff) reported 24 minutes ago

  @MeetYouAtMoes @theblaze @Roku I don't work at Blaze but Glenn has had Internet connection issues from FL to Dallas today.

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 27 minutes ago

  @thegreat_hair @Roku How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Samantha (@Samanthawood2k) reported 29 minutes ago

  @roku please fix screen settings! The F1 app is zoomed in. I’m missing so much information. Tried many different fixes. #roku #screensize #issues

• 
  Kaiju Cowboy (@GojiraOmega) reported 33 minutes ago

  @Roku @RokuSupport Awful... Absolutely god-awful

• 
  Robby Thomas (@RobbyThomas2525) reported 35 minutes ago

  @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

• 
  Arlene (@zfatcat2) reported 38 minutes ago

  @EarperMarine @Roku Are other people having the same problem? It's a Roku and/or TV programming issue that affects the apps running on it. Jeez...what a pain...I'm sure. 😳

• 
  RJ Financial Group (@businesslendin1) reported 38 minutes ago

  @Roku I need help. My 3 emails are already full as you max out at 20. What’s the solution I own multiple Airbnb’s and I only install Roku TV’s.

• 
  Kyle Lambert (@kylelambertkc) reported 39 minutes ago

  @Roku Now, with this new thing, when I turn off the tv it comes back on. Also, many functions that used to work with Alexa are gone. This is not an upgrade, it's an inconvenience. I have three ultimate boxes all doing the same thing. I had better not have to start unplugging the TV.

• 
  SynRen (@SynRen) reported 41 minutes ago

  @Roku I brought a brand new Roku TV on 07/05/24, now it does not work. It has a black screen. I called Roku and did all the troubleshooting, and they said the hardware is dead. I think they should replace their defective product. Yet it says it should last 5 years minimum.

• 
  Morticia (@Morticia121212) reported 53 minutes ago

  @tacooghost @Roku Well, they still never fixed it. It's a problem with the Roku TV version, I'm pretty sure. I went & got the free trial at Amazon video & it is on there! Yay!

• 
  cal poly (@itsnotjt) reported 54 minutes ago

  @NBCSPhilly @Roku change the app back to allow us to scan QR code. Also he time sign in. I’m sick and tired of typing out this long website link every day

• 
  Rick Mclane (@oletruckers1977) reported 54 minutes ago

  @Roku Nope didn’t do anything just got up turned it and had to login AGAIN. Doesn’t make sense don’t have trouble with anything else with ur system

• 
  🇺🇸 Save Tina 🇺🇸 (@MissingReagan) reported 56 minutes ago

  @BioMathJason @Roku @TCL_Global Yes, that's the way it is supposed to work, and has worked for the 5 years I've owned this tv. TCL did an update the early part of this year that removed the ability to watch OTA without internet. They did send a fix for most customers after the backlash, but many are still twisting in the wind. Their LiveTv is the culprit.

• 
  RSummers (@RSummers0) reported 57 minutes ago

  @Roku WHY isn't TBS channel updating it's episodes on Big Bang Theory? It says expired TODAY IT said that yesterday and still hasn't changed episodes! TBS people are asleep or not paying attention? 🙄 Please fix this!

• 
  Tim Wesolek (@WesolekTim) reported 57 minutes ago

  @Roku I live in the Washington DC DMA..but you keep putting me in the Charleston WV DMA..for work I need to be able to see DC stations! How do you make this happen ASAP!!

• 
  HockeyDad2A&Z (@HockeyDad2AandZ) reported 57 minutes ago

  Hey @Roku, no one asked you to do up the home screen. I used to be able to have HDMI 1 and 2 in the top row and now I have to go into the inputs to select them. That's stupid bullshit. I want my old home screen back. Not this fkng mess. Fix this.

• 
  Bob S. (@_Bob_S) reported 58 minutes ago

  @Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.

• 
  Roman Empire (@saveusroman) reported 58 minutes ago

  @Roku fix your espn app.

• 
  Fletch will return in Avengers Doomsday (@IMFletcher2) reported 59 minutes ago

  @BigKorn80 @Roku That doesn't work now.