Roku down or not working? Problems, status and outages
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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Problems in the last 24 hours
The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Roku users through our website.
- Crashing (31%)
- Sign in (28%)
- Playback Issues (19%)
- Buffering (17%)
- Video Quality (4%)
Live Outage Map
The most recent Roku outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Playback Issues | 13 hours ago |
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Playback Issues | 24 hours ago |
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Sign in | 1 day ago |
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Crashing | 1 day ago |
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Sign in | 2 days ago |
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Crashing | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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James Sharp (@James_Sharp) reported@Roku I just updated my wi-fi router and now my Roku 3 system keeps losing it's connection. Please help.
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๐ The Wrestling Memory Grenade ๐ (@RasslinGrenade) reported@JPTVWrestling Is the app working right on Roku? I've been getting an error issue for a few months now.
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The King AnRock #BLM #ACAB (@PhantomLord87) reported@RealCarlosO1 You'd need Roku device like a Roku streaming stick, or Roku TV. The sticks are fairly cheap, my one issue with them is not being able to add their party apps, like you can with one that runs on Android.
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Nick Poole (@NorthAllenPoole) reported3) Wireshark the LAN and watch for tagged stream sources? I know there are a number of things I could do to find out (look at Roku docs, scan the LAN, try to reproduce the issue w/o wifi or w/ recorded video, w/ and w/o sound, etc.) but for now, I can't get it to do it again.
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iggy (@vivtsya) reported@YouTube Why am I getting ads on my YouTube Premium? I never had this problem before I started using @Roku !! I pay specifically to not have ads. Please fix this issue.
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Joel Williams (@joelrwilliams1) reportedRebooted my Roku box because I thought it was the source of the sound sync issue. But maybe itโs just the feed? #TCMParty #TheWildWildPlanet
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Sandy Lendacki ๐ท (@SLendacki) reported@Andrew_B_Bader HBO MAX has a huge glitch on my ROKU... it loads then drops. I have to put the show thru a ROKU search in order to watch. Iโve tried all the tricks and nothing solves the problem. ๐ก
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rosario aguayo (@AguayoRosario) reported@Roku 2013 still works but upgraded for better quality.
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OptionsGuru (@ApexGrowth) reported@YushTrades Lets go crash Roku- LOL its way overpriced. Idont understand this analyst keep giving buy ratings. one revolutionary product like Roku and its done deal.
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Gayla Troup (@gayla_troup) reported@TCL_USA @Roku I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโt do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.
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$koob (@ScottLimbert) reported@FloRacing is there a problem with the roku stream from East Bay? I keep reloading and canโt keep a good stream
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gregory price (@gprice53) reported@Verizon @aliciakeys To all who have Verizon equipment in your homes, do not up grade to their ONT System. It does not perform well with ROKU tvโs. The set top boxes require constant rebute. The worst is the infamous buffering or freeze screen! $220 a month not worth it.
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Luke ๐๐๐ (@IUPUIGUY82) reported from Independence, Ohio@Ask_Spectrum is there an app issue going on right now. Iโm on spectrum WiFi and itโs asking me to sign in. I canโt delete app as Iโm on the Roku device.
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Matt Nekrich (@Nekrichitron) reportedIt keeps saying I don't subscribe to the network (NBCSN Washington), but I definitely do....... Help! @NBCSWashington @Roku #AllCaps
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Sandy Lendacki ๐ท (@SLendacki) reported@HBOMaxHelp @Andrew_B_Bader HBO MAX has a huge glitch on my ROKU... it loads then drops. I have to put the show thru a ROKU search in order to watch. Iโve tried all the tricks and nothing solves the problem. ๐ก
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Mask it or casket! ๐ทโ๐ฝ+๐ ๐ท (@HeidiLeutbecher) reported@sunsetsue2 I don't. But does an Issue work similar to a Roku? Just messin' wit 'cha! LOL!
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๐๐William H.๐๐Retired U.S. Marine๐๐#FBR๐๐ (@70RS_Z28_Camaro) reported@Smilan317 I seriously doubt your internet was hacked. If it was, I would be concerned my PC's were vulnerable to attack You could have a bad TV, Bad remote if used or bad ROKU box or bad HDMI port I still am not sure what setup you actually have to actually help you.
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Mike (@OnTheMicWthMike) reported@roughnrowdy how many streaming devices can we use? Does it work on Roku?
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๐ฝ๐๐๐ ๐ฟ๐๐๐ ๐ฟ๐๐๐๐๐๐ (@IamTonyTequila) reportedI got signed out by my @Roku and when I signed in I was billed again even though I get my @hbomax through @Xfinity who can help me reverse this charge
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Gayla Troup (@gayla_troup) reported@TCL_USA @Roku @reviewed I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโt do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.
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iggy (@vivtsya) reported@TeamYouTube I wasn't actually expecting a response but thanks for getting back to me. You should check if this problem is only with Roku because I never have an issue on my other TV with the Amazon Fire Stick or on my phone.
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Gayla Troup (@gayla_troup) reported@WhatsOnFuture @TCL_USA @Roku I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโt do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.
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Noah Prout (@17Noahp) reportedWhy do my batteries last 1 week in my @Roku premiere remote? Worst I've ever had.
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Gayla Troup (@gayla_troup) reported@Roku @GlblCtzn @WHO I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโt do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.
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Gayla Troup (@gayla_troup) reported@CordCuttersNews @TCL_USA @Roku I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโt do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.
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ErinLynn (@ErinnnnnLynnnnn) reported@Roku @RokuSupport why is my remote volume button not working and why does my power button turn on a different tv despite me resyncing the remote with my new tv??
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A Change Gonna Come (@DownByTheLevee) reported@Roku Why does my Fox Network app no longer work on Roku? It tells me @DIRECTVService @ATTHelp doesnโt allow it.
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Gayla Troup (@gayla_troup) reported@Roku @TCL_USA I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโt do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.
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Martin Toner (@MartinTonerNYC) reported@OptimumHelp Understood but i usually have 80-100 down on the same set-up. My tv is connected via ethernet and i am struggling to get content to load on there using roku - issue is not wifi
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Iolo Jones (@ioloj) reported@WhittockTweets You can judge on service or on content. At least iPlayer and Netflix work on everything so you donโt have to swap out your Chromecast with Roku. But Iโve been tracking what Iโve been watching and the actual data is very different from what I would instinctively think that I watch