Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (30%)
• Sign in (25%)
• Crashing (24%)
• Playback Issues (17%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Harvest	Crashing	3 hours ago
Phoenix	Playback Issues	2 days ago
McKinleyville	Playback Issues	2 days ago
Cheyenne	Buffering	2 days ago
Littleton	Crashing	2 days ago
Chihuahua	Playback Issues	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Starko (@Starko2341) reported 33 seconds ago

  @ojkoj @Roku *Exact* same problem with all my HDMI inputs, I have three consoles and it started after the recent update. I thought my TV was going bad. Someone suggested going to the input from the Nav menu rather than the button on the home screen. I will try that tonight.

• 
  Victor Valencheck (@blau_vic_grana) reported 7 minutes ago

  @Roku I HATE this update. I want control of WHAT I see on m6 homescreen. I have to scroll down the page past a bunch of crap to see MY APPS. Fix this now!

• 
  shelby #ExtendAdley (@bigshelbss) reported 10 minutes ago

  @Roku your new Home Screen layout is dogshit fix immediately

• 
  Kaiju Cowboy (@GojiraOmega) reported 11 minutes ago

  @Roku @RokuSupport This was not worth the awful updates you made to this tech. I can't even organize my inputs anymore

• 
  tac0ghost 👻🇺🇲👻 (@tacooghost) reported 15 minutes ago

  @Morticia121212 @Roku The Roku sub shouldn't matter. Seems like an issue on their side.

• 
  Isabella Valentine (@PrismaticOwl) reported 15 minutes ago

  I generally just let the @Roku screensavers scroll while I do other stuff, but I think it got an update recently because the Roku City screensaver just flat does not work anymore. It's a black screen. Back button doesn't work. Gotta use the Home button to return to the menu.

• 
  Stepford Diana (@StepfordDiana) reported 16 minutes ago

  @Roku You've removed the option to cancel a paid app subscription on the new homepage I need help

• 
  Buttery Duck (@Nauseum62) reported 21 minutes ago

  @Roku It's terrible. Absolutely terrible. I should be able to arrange my home screen the way I want to.

• 
  Anthony (@AnthonyAngelo99) reported 23 minutes ago

  @AgentAmish @FrndlyTV @Roku I agree. It’s been over a year and I’m not experiencing anything better with frndly. In fact lately I’ve been having problems with guide accessibility. And they just updated the home page with smaller icons and filled with suggestions I don’t care about and they’re in my way

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 25 minutes ago

  @thegreat_hair @Roku How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  The Diary Of A Social Gal (Stephanie Dolce) (@AxTheEx) reported 26 minutes ago

  @Roku how come I can’t create an account and I only have to sign in as a guest!? what kind of stupid set up is this?

• 
  alex (@alexsears97) reported 27 minutes ago

  @FehInsane @Roku Happening to me too. This update was terrible

• 
  Jinxsyns (@Jinxsyns) reported 28 minutes ago

  This is why I'm so pissed at @Roku and one of the examples i gave in my posts another multi billion dollar company that somehow can't get a website to work right yet has millions in testing hardware or at least millions available to test the site before rollout but thats too hard

• 
  MrRamone420 (@MrRamone420) reported 29 minutes ago

  @Roku It changed over today and it's absolutely terrible. Everything is all over the place and has messed up my apps and home screen. How do I change it back, cause I'm just getting rid of this TV and will avoid using Roku system and products. You know how to lose customers

• 
  Rhymes with funky (@KirkYuhnke) reported 33 minutes ago

  @MatthewKeysLive @Roku Problem is... finding an actual "dumb tv" is almost impossible anymore. The business model for TV companies has shifted. They don't make $ when I buy the TV anymore.

• 
  Keny2 (@yas6444) reported 33 minutes ago

  @Roku POOR execution! great idea. I have many roku sound bars thinking they had all I want - WRONG! They all, within 9 months, have problems with: pairing to TVs, won't turn on TV or Roku box, sound crackles, Batteries drain FAST, etc. AND NO CUSTOMER SERVICE reply! don't buy...

• 
  Kaiju Cowboy (@GojiraOmega) reported 35 minutes ago

  @Roku @RokuSupport Awful... Absolutely god-awful

• 
  Hammer Hains, The Fud Dude (@HammerHeadcases) reported 36 minutes ago

  @Roku @Country2018gal We've had the same issue recently.

• 
  Mike (@Hyper_59) reported 41 minutes ago

  @Roku you guys and whoever you have working over there are awful for releasing a tv software update and taking away home screen customization. I have a tv imput that i’m not using anymore (HDMI 2) and I can’t delete or hide it like we used to be able to. 😤🙄

• 
  Moe's Place (@MeetYouAtMoes) reported 42 minutes ago

  @theblaze Please tell me why your app on @Roku has CONSTANT buffering problems. It's the only streaming service I have that does this. Every show, every day, I have to back out of the live show and come back in every 10 to 15 minutes because of buffering. It's making all the shows I dearly love completely unwatchable. Please respond, or I'm going to have to cancel, because there is just no point paying for this.

• 
  Mike Bryant (@djmikebryant) reported 44 minutes ago

  @Roku please bring back the other Home Screen. This new one is awful. Thanks

• 
  Wallybonkers™️ (@WhtTheActualFuk) reported 45 minutes ago

  Just a consumer FYI!!! @Roku WILL NOT HONOR A WARRANTY. My Roku ultra will not keep connectivity. Done ALL troubleshooting. Called my internet provider. JUMPED THROUGH A MILLION HOOPS, still boots off. After all this I get told sorry, your warranty don’t cover connection issues🤔

• 
  Brandon (@BATZMANZ) reported 47 minutes ago

  @Roku Give us Photo Streams back! Backdrop is terrible. Doesnt autostart when idle.

• 
  Arika ⸆⸉ ♡ (@arikajeannoel) reported 49 minutes ago

  @Roku This is TERRIBLE! How do I revert back to the old home screen. Literally no one asked for this

• 
  Lee 🇺🇸 (@redneckleeusmc) reported 50 minutes ago

  @Roku @mohzam1997 Roll it back. Its awful.

• 
  Maureen Imrie (@maureenmcmahon8) reported 52 minutes ago

  This new @Roku Home Screen is awful! How can I opt out? Put it back , new upgrade is horrible.

• 
  phshbone (@phshbone) reported 53 minutes ago

  @Roku new layout is awful. Switching back to just individual apps on my smart tv

• 
  John Joseph Bonforte (@BonforteJohn) reported 54 minutes ago

  @Roku Problems since the update: 1. Sound goes away for DVD player. 2. Sometimes DVD player will no longer play to TV. Restarting fixed it temporarily - until today. 3. Spontaneous resolution changes after a sleep timer is used. 4. Trouble communicating with cable box.

• 
  Fletch will return in Avengers Doomsday (@IMFletcher2) reported 55 minutes ago

  @BigKorn80 @Roku That doesn't work now.

• 
  A Shubert (@ashubert) reported 57 minutes ago

  @roku @YouTube problem with private listening on iPhone app. If you get a call, or switch to IG for a minute, anything that requires sound, YouTube will pause and then when you close whatever that app is YouTube resumes but automatically restarts the video from the beginning.