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Roku

Roku down or not working? Problems, status and outages

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

  • 30% Sign in (30%)
  • 30% Crashing (30%)
  • 18% Buffering (18%)
  • 18% Playback Issues (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

CityProblem TypeReport Time
Miami Sign in 2 hours ago
Portland Crashing 7 hours ago
Salt Lake City Playback Issues 1 day ago
Boca Raton Buffering 2 days ago
Bradford Video Quality 3 days ago
Philadelphia Crashing 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • DashcoopRoku
    Dashcoop (@DashcoopRoku) reported

    I reached out to Roku to ask about recent inquiries from users stating they need to re-purchase Dashcoop. I am also experiencing the same issue on my devices. I’ve seen a few fellow Roku developers running into the same issue. I hope to hear back from Roku soon.

  • TheCoryFitzger1
    TheCoryFitzgerald (@TheCoryFitzger1) reported

    Which day of the week does @njpwglobal add episode to roku ? Could anyone help me with this ?

  • MichaelGranne
    michael granne (@MichaelGranne) reported

    @paramountplus your customer service is non-existent. i cannot find a chat with a live agent, or a phone number to call. I've been dealing with the same streaming issues for months now; champions league matches will not stream on my phone or roku. do you even care?

  • jetpilotjones
    Troy Jones (@jetpilotjones) reported

    @twbeechem @XfinitySupport @Roku Nope, they're trying to help but now Live TV won't work.

  • robinivski
    Rob Forth (@robinivski) reported

    @borrowed_ideas The problem with ARPU is that it's a meaningless metric at Roku. The company puts a dollar value to the ad inventory it gets from hundreds of meaningless niche channels and books it as non-cash revenue. The same number ends as COGS within the same quarter. It's all optics

  • seanmcgann
    Sean McGann (@seanmcgann) reported

    @pineconekingpin @hulu_support go to your Roku SETTINGS / SYSTEM / SYSTEM UPDATE … and Click on latest update. This should help.

  • okieinvestor
    Vince Martin (@okieinvestor) reported

    @BluthCapital he's talking about TV sales, so he's referring to Roku-enabled TVs, I'd guess. the problem there is saying "sales went back to 2019 levels"...you think? people aren't buying new TVs the way they were when they were prisoners in their own homes?

  • shesawiccan
    Jo (She/Her) 🏳️‍🌈 (@shesawiccan) reported

    @peacockTV the Peacock app is not working on Roku device. Constantly crashing/not loading. Uninstalling didn’t help :(

  • sarafischer
    Sara Fischer (@sarafischer) reported

    .@roku stock down ~9% despite Q3 profit growth due to supply chain issues impacting US TV market, and therefore account growth — Roku's Scott Rosenberg just told reporters that auto, CPG ad verticals impacted most by supply chain issues, but he views it as temporary

  • plantmath1
    Plant (@plantmath1) reported

    @JackRobbins13 Idk, maybe it’s my cost basis but I’m pretty happy with Roku as long as they resolve the issue with Google sooner than later. Not changing my position.

  • blazelazerson
    Blake Anderson (@blazelazerson) reported

    "Ah you've opted out of cable TV your entire adult life, having never paid a single cable bill ever? Neat check out the new thing on our Roku app, just login with your cable....! Are we doing it right? Do we understand the kids now?"

  • FoodieGrizzly
    TxPanda77 (@FoodieGrizzly) reported

    @Roku Your customer support system is crap. Nonexistent. @FrndlyTV keeps locking up and I have to unplug and replug the Express HW device bc remote Back and Exit buttons do not work. Your customer support page on website is a circular loop. At least take our written complaints.

  • rantsofmich
    Pete Bronson, CPA, CA (@rantsofmich) reported

    @WorldErica @StockGainsGreg There was a report that they were going to run into the same issues with Amazon as with YouTube. $ROKU fell ~15% since the report was released. It was completely made up - Roku issued a statement regarding it today and will likely revisit it during the earnings call.

  • VimeoStaff
    VimeoStaff (@VimeoStaff) reported

    @bwrthequemens Our engineers are working to address this issue. However, since Roku is a third party device that requires additional approval and testing, this process will take time. We don't have a target date for a fix and apologize for the inconvenience!

  • hdiebcks
    Big Q (@hdiebcks) reported

    Dear @AETV, Your Roku streaming app sucks big time. It constantly crashes on me and apparently doesn’t work on anything short of fiber optic internet. Every other app I stream with works just fine except yours. I wonder if anyone else has this problem. Sincerely, Mad consumer

  • cosysimon
    Cosy Simon (@cosysimon) reported

    What's going on over @google and @YouTubeTV ? Customer service is TERRIBLE. They start a chat and then just stop communicating. Anyone else having a problem? I'm thinking of switching to @Roku

  • Ennileah
    Ennileah - NW4Noobs 🐲🎮 (@Ennileah) reported

    @Annesviews @Netflixhelps Alternative network makes zero difference. Clearly its an issue at Netflix end with many reporting the same issue like me, getting stuck at 10% loading. Same on Xbox App, Android App and Roku. Our LANs arent the issue @Netflixhelps

  • 2cool2betrue
    emlpops (@2cool2betrue) reported from Los Angeles, California

    Why is this happening for over a week called said app down streaming through Roku help

  • mallik70
    Mallik (@mallik70) reported

    @bourbonbuddy1 ROKU long due for a crash..

  • JoeyRosenfield
    Joe Rosenfield (@JoeyRosenfield) reported

    @plantmath1 Roku needs to hold a share of smart tv streaming hours for this to work....after recently trying all alternatives I feel pretty confident it's actually a subpar product vs. alternatives unfortuately.

  • MattFreeman_
    Matt Freeman (@MattFreeman_) reported

    @plantmath1 OK 95%. Surely the issues will be resolved. I love my Roku sticks

  • MishCastillo
    Michelle Castillo (@MishCastillo) reported

    @richard_diggler Dug into this quickly. It seems TV supply chain issues were more impacted. On streaming devices: Roku was able to keep up inventory but at an increased cost. Margin for profit now -15% on these devices. Hope that helps answer your question!

  • seanmcgann
    Sean McGann (@seanmcgann) reported

    @JPQuinn52 @hulu_support @espn go to your Roku SETTINGS / SYSTEM / SYSTEM UPDATE … and Click on latest update. This should help.

  • ricklye
    Rick Lye (@ricklye) reported

    @RokuSupport I have a Roku stick which suddenly has decided to stop playing movies on the Roku channel. All other channels and networks are fine. It seems you have no actual support so I thought maybe I could get help here.

  • KatGoneGamer
    Kat (@KatGoneGamer) reported

    The Xbox app keeps giving me a 404 error, the roku app doesn't doesn't open lol. Glad I got 4 months free

  • Mikethejohnson
    AC Grizzle (🍆,🍆) (@Mikethejohnson) reported

    @saxena_puru doesnt help that the roku UI is lacking

  • jank0
    Janko Roettgers (@jank0) reported

    The one major caveat: Some advertisers have the same issues as Roku and its TV manufacturing partners, so they are slowing down advertising. Which, yikes.

  • ntreadway
    Nick Treadway (@ntreadway) reported

    @YouTubeTV is there an issue with the @Roku app and the Library tab. I watch shows saved in my dvr and they still show up in my Library as New. I then have to go to the app and click Marked as Watched.

  • seanmcgann
    Sean McGann (@seanmcgann) reported

    @colormelauren @hulu_support @ESPNPlusHelp go to your Roku SETTINGS / SYSTEM / SYSTEM UPDATE … and Click on latest update. This should help.

  • seanmcgann
    Sean McGann (@seanmcgann) reported

    @Onthewarpathbuf go to your Roku SETTINGS / SYSTEM / SYSTEM UPDATE … and Click on latest update. This should help.