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Roku

Roku down or not working? Problems, status and outages

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If you are having issues, please submit a report below.

Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

  • 31% Crashing (31%)
  • 28% Sign in (28%)
  • 19% Playback Issues (19%)
  • 17% Buffering (17%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

CityProblem TypeReport Time
Gaylord Playback Issues 13 hours ago
Akron Playback Issues 24 hours ago
Flowery Branch Sign in 1 day ago
Apollo Crashing 1 day ago
Miami Sign in 2 days ago
Portland Crashing 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • James_Sharp
    James Sharp (@James_Sharp) reported

    @Roku I just updated my wi-fi router and now my Roku 3 system keeps losing it's connection. Please help.

  • RasslinGrenade
    ๐ŸŽ™ The Wrestling Memory Grenade ๐ŸŽ™ (@RasslinGrenade) reported

    @JPTVWrestling Is the app working right on Roku? I've been getting an error issue for a few months now.

  • PhantomLord87
    The King AnRock #BLM #ACAB (@PhantomLord87) reported

    @RealCarlosO1 You'd need Roku device like a Roku streaming stick, or Roku TV. The sticks are fairly cheap, my one issue with them is not being able to add their party apps, like you can with one that runs on Android.

  • NorthAllenPoole
    Nick Poole (@NorthAllenPoole) reported

    3) Wireshark the LAN and watch for tagged stream sources? I know there are a number of things I could do to find out (look at Roku docs, scan the LAN, try to reproduce the issue w/o wifi or w/ recorded video, w/ and w/o sound, etc.) but for now, I can't get it to do it again.

  • vivtsya
    iggy (@vivtsya) reported

    @YouTube Why am I getting ads on my YouTube Premium? I never had this problem before I started using @Roku !! I pay specifically to not have ads. Please fix this issue.

  • joelrwilliams1
    Joel Williams (@joelrwilliams1) reported

    Rebooted my Roku box because I thought it was the source of the sound sync issue. But maybe itโ€™s just the feed? #TCMParty #TheWildWildPlanet

  • SLendacki
    Sandy Lendacki ๐Ÿ˜ท (@SLendacki) reported

    @Andrew_B_Bader HBO MAX has a huge glitch on my ROKU... it loads then drops. I have to put the show thru a ROKU search in order to watch. Iโ€™ve tried all the tricks and nothing solves the problem. ๐Ÿ˜ก

  • AguayoRosario
    rosario aguayo (@AguayoRosario) reported

    @Roku 2013 still works but upgraded for better quality.

  • ApexGrowth
    OptionsGuru (@ApexGrowth) reported

    @YushTrades Lets go crash Roku- LOL its way overpriced. Idont understand this analyst keep giving buy ratings. one revolutionary product like Roku and its done deal.

  • gayla_troup
    Gayla Troup (@gayla_troup) reported

    @TCL_USA @Roku I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโ€™t do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.

  • ScottLimbert
    $koob (@ScottLimbert) reported

    @FloRacing is there a problem with the roku stream from East Bay? I keep reloading and canโ€™t keep a good stream

  • gprice53
    gregory price (@gprice53) reported

    @Verizon @aliciakeys To all who have Verizon equipment in your homes, do not up grade to their ONT System. It does not perform well with ROKU tvโ€™s. The set top boxes require constant rebute. The worst is the infamous buffering or freeze screen! $220 a month not worth it.

  • IUPUIGUY82
    Luke ๐Ÿ’œ๐Ÿ๐Ÿ’› (@IUPUIGUY82) reported from Independence, Ohio

    @Ask_Spectrum is there an app issue going on right now. Iโ€™m on spectrum WiFi and itโ€™s asking me to sign in. I canโ€™t delete app as Iโ€™m on the Roku device.

  • Nekrichitron
    Matt Nekrich (@Nekrichitron) reported

    It keeps saying I don't subscribe to the network (NBCSN Washington), but I definitely do....... Help! @NBCSWashington @Roku #AllCaps

  • SLendacki
    Sandy Lendacki ๐Ÿ˜ท (@SLendacki) reported

    @HBOMaxHelp @Andrew_B_Bader HBO MAX has a huge glitch on my ROKU... it loads then drops. I have to put the show thru a ROKU search in order to watch. Iโ€™ve tried all the tricks and nothing solves the problem. ๐Ÿ˜ก

  • HeidiLeutbecher
    Mask it or casket! ๐Ÿ˜ทโœŒ๐Ÿฝ+๐Ÿ’™ ๐Ÿ˜ท (@HeidiLeutbecher) reported

    @sunsetsue2 I don't. But does an Issue work similar to a Roku? Just messin' wit 'cha! LOL!

  • 70RS_Z28_Camaro
    ๐ŸŒŠ๐ŸŒŠWilliam H.๐ŸŒŠ๐ŸŒŠRetired U.S. Marine๐ŸŒŠ๐ŸŒŠ#FBR๐ŸŒŠ๐ŸŒŠ (@70RS_Z28_Camaro) reported

    @Smilan317 I seriously doubt your internet was hacked. If it was, I would be concerned my PC's were vulnerable to attack You could have a bad TV, Bad remote if used or bad ROKU box or bad HDMI port I still am not sure what setup you actually have to actually help you.

  • OnTheMicWthMike
    Mike (@OnTheMicWthMike) reported

    @roughnrowdy how many streaming devices can we use? Does it work on Roku?

  • IamTonyTequila
    ๐•ฝ๐–Š๐–†๐–‘ ๐•ฟ๐–”๐–“๐–ž ๐•ฟ๐–Š๐––๐–š๐–Ž๐–‘๐–† (@IamTonyTequila) reported

    I got signed out by my @Roku and when I signed in I was billed again even though I get my @hbomax through @Xfinity who can help me reverse this charge

  • gayla_troup
    Gayla Troup (@gayla_troup) reported

    @TCL_USA @Roku @reviewed I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโ€™t do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.

  • vivtsya
    iggy (@vivtsya) reported

    @TeamYouTube I wasn't actually expecting a response but thanks for getting back to me. You should check if this problem is only with Roku because I never have an issue on my other TV with the Amazon Fire Stick or on my phone.

  • gayla_troup
    Gayla Troup (@gayla_troup) reported

    @WhatsOnFuture @TCL_USA @Roku I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโ€™t do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.

  • 17Noahp
    Noah Prout (@17Noahp) reported

    Why do my batteries last 1 week in my @Roku premiere remote? Worst I've ever had.

  • gayla_troup
    Gayla Troup (@gayla_troup) reported

    @Roku @GlblCtzn @WHO I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโ€™t do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.

  • gayla_troup
    Gayla Troup (@gayla_troup) reported

    @CordCuttersNews @TCL_USA @Roku I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโ€™t do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.

  • ErinnnnnLynnnnn
    ErinLynn (@ErinnnnnLynnnnn) reported

    @Roku @RokuSupport why is my remote volume button not working and why does my power button turn on a different tv despite me resyncing the remote with my new tv??

  • DownByTheLevee
    A Change Gonna Come (@DownByTheLevee) reported

    @Roku Why does my Fox Network app no longer work on Roku? It tells me @DIRECTVService @ATTHelp doesnโ€™t allow it.

  • gayla_troup
    Gayla Troup (@gayla_troup) reported

    @Roku @TCL_USA I have been dealing with getting a working tv from TCL since October 2020. I have asked for a refund and was told today TCL doesnโ€™t do refunds. I am on my 4th replacement tv, and every time I call about the issue I am treated so rudely. I purchased my original tv 3.25.20.

  • MartinTonerNYC
    Martin Toner (@MartinTonerNYC) reported

    @OptimumHelp Understood but i usually have 80-100 down on the same set-up. My tv is connected via ethernet and i am struggling to get content to load on there using roku - issue is not wifi

  • ioloj
    Iolo Jones (@ioloj) reported

    @WhittockTweets You can judge on service or on content. At least iPlayer and Netflix work on everything so you donโ€™t have to swap out your Chromecast with Roku. But Iโ€™ve been tracking what Iโ€™ve been watching and the actual data is very different from what I would instinctively think that I watch