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Roku status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: crashing, sign in and buffering.

Full Outage Map

Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 11: Problems at Roku

Roku is having issues since 05:30 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

  • 28% Crashing (28%)
  • 27% Sign in (27%)
  • 20% Buffering (20%)
  • 20% Playback Issues (20%)
  • 5% Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

CityProblem TypeReport Time
Philadelphia Sign in 2 hours ago
Lexington Crashing 2 days ago
Ringwood Playback Issues 2 days ago
Reno Buffering 3 days ago
Woonsocket Buffering 3 days ago
Eustis Sign in 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • Mdvecchio1
    MDV (michael delvecchio (@Mdvecchio1) reported

    @Roku staying in a rental with a roku tv. Absolutely awful quality and user experience. This brand is toast lol what a piece of ****

  • drewsky1
    Drew Schuyler (@drewsky1) reported

    @Roku when do you think you'll get this audio issue figured out? getting real annoying to have to stop and restart because of the audio glitches

  • RobbyThomas2525
    Robby Thomas (@RobbyThomas2525) reported

    @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

  • SorryImDeadTru
    Old Cynic (@SorryImDeadTru) reported

    I have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.

  • DrinkyUncle
    Kickball Legend (@DrinkyUncle) reported

    @MSNOWNews your channel on @Roku has not worked in two weeks. Every other channel works fine. It’s you. Maybe you can fix that ****?

  • Justlivingonea2
    Justlivingonearth (@Justlivingonea2) reported

    @Roku Roku refuses to let me login to my HBO Max account. Now HBO says email and password don’t look right. Yet when I use the Vizio remote, there’s no problem. 🤷🏼

  • chinedu_10
    chinedu🦀 (@chinedu_10) reported

    @Roku is there a reason why your devices stopped connecting to WIFI? And is this a regional issue? I could connect to the Hotspot on my iPhone. But I can’t connect WIFI to the device. I’ve tried multiple WIFI from different ISPs.

  • AutumnTweets
    🍂 Autumn 🍂 (@AutumnTweets) reported

    @Roku you SOB, you used to have some of the most seasoned and easy to work with tech support operators out there - now you trying to be sneaky, transferring us from one dog **** clanker to another. 😭

  • thatmom80
    Random Daily Thoughts (@thatmom80) reported

    The @Roku remote sucks more battery in a month than I suck at adulting . They really need to work on their remotes . I heard a lot of people found the switch to fire stk considering, but do they have e Listen to your clients #roku #pannel

  • SynRen
    SynRen (@SynRen) reported

    @Roku I brought a brand new Roku TV on 07/05/24, now it does not work. It has a black screen. I called Roku and did all the troubleshooting, and they said the hardware is dead. I think they should replace their defective product. Yet it says it should last 5 years minimum.

  • aaron_0903
    Aaron Berger (@aaron_0903) reported

    @hulu_support Well, my hulu live is 3 hrs behind on both ROKU and the HULU app on my LG TV. But the app on my phone is good. What's the problem?

  • OhioBrian
    Brian Hoyt (@OhioBrian) reported

    Who else is having serious lag and spooling on @YouTubeTV tonight on @Roku. No other streaming services have issues. Yes, I have restarted the app and the whole #Roku This seems to happening more and more. The service was more reliable before they started jacking up prices

  • ashubert
    A Shubert (@ashubert) reported

    @Ask_Spectrum is there any plan to fix the "last channel" function on app for @Roku using the RW button. Functioned for years & it just stopped. Every Roku I have no longer has this function. It's really annoying to not be able toggle back/forward. V15.2 B:0

  • SLnat
    Born Free Pronoun-free 🇺🇸 (@SLnat) reported

    @Roku you’ve got to do something about your remote control design. It’s terrible! The buttons don’t depress well, they roll and often require pressing multiple times to make a selection. Take a page off Xumo, Apple TV or FireTV. Redesign your remote!!

  • thewanderer2020
    The wanderer (@thewanderer2020) reported

    @Fightincowboy @Crunchyroll My back button isn’t working anywhere on any Roku remote. Multiple TVs with the same issue. @Roku

  • RockHeadRego
    RockHead Regolith (@RockHeadRego) reported

    @Roku How do I get James Rhey Roku Customer Support to respond to my request for help regarding the vertical lines that have appeared on my recently purchased Roku TV?

  • RespectProdHWs
    Support Your Producing Housewives (@RespectProdHWs) reported

    FYI - no one sure ever by another #tcltv #rokutv - they are the worst. And then you call and the phone hangs up. Never again. @Roku @TCL_USA

  • MaryAshbaugh6
    Mary Ashbaugh (@MaryAshbaugh6) reported

    @Roku fix your ESPN app please. Tired of the games going backwards and freezing up.

  • _brannonburgee
    Pathfinder 5.1 (@_brannonburgee) reported

    @Roku BACKDROPS is THE DUMBEST **** EVER!!! Just a ploy to help someone sell batteries…💯💯💯😡😡😡 END IT!!!!

  • RSummers0
    RSummers (@RSummers0) reported

    @Roku WHY isn't TBS channel updating it's episodes on Big Bang Theory? It says expired TODAY IT said that yesterday and still hasn't changed episodes! TBS people are asleep or not paying attention? 🙄 Please fix this!

  • MaleniYaritza
    Yaaarrittzzza☀️ (@MaleniYaritza) reported

    Anyone having issues with @Roku 😭

  • imtamikalee
    ✨imtamikalee ©™ (@imtamikalee) reported

    This is such an inconvenience especially for the money I paid. I contacted customer service so assistance only to be rerouted to get tech help with a fee. I googled if this was normal and there are SO many complaints about TCL Roku tvs blackscreening!

  • RogerChrista
    Roger Pollard (@RogerChrista) reported

    @hulu_support I have 1G internet using a @Roku Ultra. It’s not an internet or device issue. Like I said, it’s ONLY on this channel and ONLY for games, not regular programming.

  • zhotster
    V@rified Packer Fan (@zhotster) reported

    @CoachDrewNelson I have been getting tons of notifications from @Roku. I found out on Reddit that it was a Roku tech problem, not a hacker. Hope it's the same for you.

  • LilNic000
    Nic (@LilNic000) reported

    Hey @DisneyPlus, why are subtitles not working today? First, I tried this week's episode of #OnlyMurders, then I tried the first episode of series 2 of #HighPotential, and neither had any subtitles. I'm in the UK and using a @Roku stick to stream. #Accessibility

  • TDotMason
    HalfBakedMason (@TDotMason) reported

    @Roku @YouTube the YouTube app in Roku on my Roku tv is not working properly. black screen. my tv and my YouTube app are fully up to date ... not here ... this is on one of you .... please discuss amongst yourselves then plz fix it

  • AlexSpicola
    Alex Spicola (@AlexSpicola) reported

    @RokuSupport @Roku HELP!!! - My subscription support ticket (#13949322) was escalated but I haven’t received any updates. Can someone please check the status and advise on next steps?

  • Xuser784
    Greg (@Xuser784) reported

    @Roku system keeps crashing. This is a new issue as of today.

  • hope_britt
    Brittney (@hope_britt) reported

    @DIRECTV & @Roku count your days! Why would you allow a customer to sign up via Roku and thru your services for the same exact product. Why tf would i sign up for the same sorry *** service twice! & for @Roku not to issue refunds after I’ve been charged twice is crazy

  • MikeP77Doglover
    Mike.🇨🇦🇳🇱🚛🚚HonkHonkSpeakToMy🥑Avocado🥑 (@MikeP77Doglover) reported

    I'm currently watching the YouTube algorithms rebuild my profile. I just got a new Roku, didn't sign in but they're pushing me stuff that's narrowing down who I really am based on the information they have. Very interesting.