Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (28%)
• Crashing (28%)
• Sign in (23%)
• Playback Issues (16%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Morton Grove	Sign in	7 hours ago
Eau Claire	Sign in	20 hours ago
Denver	Playback Issues	1 day ago
Walnut Creek	Crashing	5 days ago
Albert Lea	Playback Issues	5 days ago
Pittsburgh	Playback Issues	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Smith (@MattSmithFOX13) reported 4 minutes ago

  @KirkYuhnke @MatthewKeysLive @Roku Our dumb TV is 10+ years old — biggest issue we’ve ever had: a volume button is a little touchy. We’ve swapped out smart tech multiple times, always on sale. Likely saved us a crazy amount of $$$ in a decade-plus.

• 
  CKAKRK (@CaitlinKazarian) reported 8 minutes ago

  @Roku your support sucks. It says it’s an agent but it’s just AI. Sent multiple screenshots and the “agent” didn’t even bother to open. Sick of paying for subscriptions that I can’t use on my tv. No one is of any help. Done with Roku and being charged for things I can’t access!

• 
  Marvin Barry (@GravelyKen48135) reported 11 minutes ago

  The Netflix button is way too close to the play/pause button on the Roku remote. Pls fix @Roku @netflix

• 
  chelsea (@whataboutwaldo) reported 11 minutes ago

  Why is @Roku customer service the worst

• 
  Frog Salsa (@FrogSalsa7625) reported 12 minutes ago

  @Roku Dear Roku. Please fix the HDMI issue with Playstation 5! Ever since your new 'improvements', my TV shows a blank screen and repeated attempts cause it to crash and reboot. Also, I hate that I cannot control the way I want the home screen to appear the way it was before.

• 
  Ritentune (@Ritentune) reported 12 minutes ago

  @Roku If you are experiencing some issues using TABLO, try hiding “Quick Access” and “Recommended Rows”. Both mess with the cache and sticking with the basic display seems to work much better. Trying to mess around with AI sometimes causes more problems than anything else!

• 
  Heather D. ♿ (@EarperMarine) reported 12 minutes ago

  @zfatcat2 @Roku I have seen other people mention issues with captions. It's only happening when using Roku and it's the same across my various Roku apps. 🙃

• 
  Jesus's Flunky (@CrucifiedAgape) reported 15 minutes ago

  Don't know whether it's my @TCL_USA @Roku TV or my @dish Hopper 3, but Lordy, I have to do a hard reboot on them nearly everyday to get them to work together.

• 
  Tundrawalker⍟⍟ (@tundrawalker00) reported 15 minutes ago

  @TucsonBlonde @Roku Amen. If you can't find soccer without Roku's help, you need to be placed in assisted care.

• 
  Kaiju Cowboy (@GojiraOmega) reported 15 minutes ago

  @Roku @RokuSupport This was not worth the awful updates you made to this tech. I can't even organize my inputs anymore

• 
  Johnny Ryall (@FunkyBoss_) reported 16 minutes ago

  @amazonfiretv the new update is terrible. Fix this please before many of us switch to another streaming service. @Roku

• 
  Bryan Wayne (@mrhappybw) reported 20 minutes ago

  It took until July for me to get this “New” Roku Home Screen and it is awful. And reading the comments since @Roku rolled it out seems it has been awful for a month now. A two year could have done better. Reverse this ****.

• 
  Bill Foody (@CnsmrsFightBack) reported 25 minutes ago

  @Roku dipshits, your new "backdrops" screensaver doesn't work. It just hangs on the splashscreen on Roku TV #incompetent

• 
  HockeyDad2A&Z (@HockeyDad2AandZ) reported 25 minutes ago

  Hey @Roku, no one asked you to do up the home screen. I used to be able to have HDMI 1 and 2 in the top row and now I have to go into the inputs to select them. That's stupid bullshit. I want my old home screen back. Not this fkng mess. Fix this.

• 
  cyberale60 (@cyberale60) reported 27 minutes ago

  @Roku It’s terrible for people with vision issues. The icons are too small. It was better the way it was with the large icons

• 
  1980s Boxing (@80sBoxing) reported 30 minutes ago

  @Roku It's awful. More clutter I do not need and I need to click down just to get to all of my apps. Simple and streamlined is always better. Why are you trying to fix things that aren't broken?

• 
  Andrew Staten (@AndrewStaten) reported 32 minutes ago

  @TCL_USA @Roku So, is there really no way to go back to the old home screen UI? I don't get why companies feel the need to change things that aren't broken. More often than not, they get worse with new UIs.

• 
  Morticia (@Morticia121212) reported 35 minutes ago

  @tacooghost @Roku I've seen where others have watched the episode already. I was thinking it was a problem with the subscription through Roku TV that was the problem.

• 
  Chris Miel (@Chris1John3) reported 36 minutes ago

  @Roku is not working this morning. Looks like it got hacked ? Anyone else ?

• 
  Inigo Montoya (@Dukefan11) reported 39 minutes ago

  @Roku I'm a minimalist. On the home screen, your recent update added several items such as "the best across your streaming services" row, "jump to" row & an add apps button. The screen now feels very cluttered. Please help me hide these. ChatGPT says it cant be done.

• 
  Niitefalls (@Niitefalls) reported 43 minutes ago

  @Roku AI bot trying to fix problems. lol

• 
  Brett Bear (@MikeyBoom32) reported 48 minutes ago

  @Roku Roku asking for a private message is ridiculous. Roku knows exactly what the problems are as it has been widely reported and complaints are numerous. Almost no Roku owner has not been touched by the new update. Slow apps, apps that will not open, unable to download new apps.

• 
  Qhu✳️🦆🏃‍♂️ (@Qhu_NFT) reported 48 minutes ago

  I have had it with @Amazon Fire Stick. I have a subscription to Shudder and Starz. I can no longer play them without buying a new subscription thru Amazon. I have a @Roku TV upstairs and have no issues playing my subscriptions. Today I ordered another Roku controller for downstairs. Shame on you Amazon. Bye fire stick. Just warning anyone who is thinking about fire stick.

• 
  Starko (@Starko2341) reported 51 minutes ago

  @ojkoj @Roku *Exact* same problem with all my HDMI inputs, I have three consoles and it started after the recent update. I thought my TV was going bad. Someone suggested going to the input from the Nav menu rather than the button on the home screen. I will try that tonight.

• 
  Abnormal Accrual (@bbm010) reported 52 minutes ago

  @robinivski @ContrailsAI @Roku Yep. They are one of the worst ASC 606 sinners.

• 
  phshbone (@phshbone) reported 53 minutes ago

  @Roku new layout is awful. Switching back to just individual apps on my smart tv

• 
  Lee 🇺🇸 (@redneckleeusmc) reported 55 minutes ago

  @Roku @mohzam1997 Roll it back. Its awful.

• 
  arthur fleiss (@arthurfleiss) reported 56 minutes ago

  @Roku I did that. Didn't help. Many People on Twitter had same issue with Paramount Plus.

• 
  Stella Sassier (@stella_sassier) reported 56 minutes ago

  @Roku for the love of GOD STOP CHANGING OUR HOME MENUS AND SETTINGS I did not need every single one of my tv input options forced into my app section with no way of removing them Your “help” is not appreciated

• 
  Al Grendh (@algrendh) reported 57 minutes ago

  @Roku this hdcp error is fcking annoying. can't you fix this 💩??