Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (33%)
• Sign in (24%)
• Crashing (22%)
• Playback Issues (16%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Fort Washington	Sign in	5 hours ago
Evans	Sign in	14 hours ago
Rio de Janeiro	Sign in	17 hours ago
Pittsburgh	Sign in	1 day ago
Saint George	Video Quality	2 days ago
Green Bay	Sign in	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Autistic Addie 🍉😷🇵🇸💜 (@ghostonthstereo) reported 4 seconds ago

  @Roku Again, your messages are shut off, but I’ll just deal with the problem. It’s not worth all this back and forth hassle.

• 
  Mary (@Fogatmidnight) reported 3 minutes ago

  @Roku Ghaaa......What did u do?! Update bad! Please don't fix what is not broke. Let user decide! 2 nights in find organize LOCAL ANTENNA channels, renam lil tile, now it's GONE! 😱 Where is it? Want on home screen! Hisense Roku TV

• 
  Reductio ad absurdum, PhD. 🐑🥫😘 my 🫏. (@tweetbuster01) reported 8 minutes ago

  @Roku @calvinbrain97 I have a issue with it. On several Roku’s and EXCLUSIVELY ON SPECTRUM app, the closed caption feature just stops working even though it says it ON. And it’s in ALL programs and channels on the app. WTF. I have to exit app, load something else then come back to Spectrum to fix

• 
  burownidl (@burownidl01) reported 11 minutes ago

  @Roku @TheRokuChannel @foxone For anyone following and has the same issue. I contacted Roku support via their website and chatted with online support. It looks like they fixed my problem as I can see the Worldcup pregame show now

• 
  Brett Bear (@MikeyBoom32) reported 12 minutes ago

  @Roku Roku tells you force restart, unplug and do the secret remote cache restart. None of it works because the new software sucks. If your lucky enough to not have a bricked tv you are left with just horrible service. FIX THE SOFTWARE UPDATE.Hopefully Fox will rethink the purchase

• 
  Frog Salsa (@FrogSalsa7625) reported 12 minutes ago

  @Roku Dear Roku. Please fix the HDMI issue with Playstation 5! Ever since your new 'improvements', my TV shows a blank screen and repeated attempts cause it to crash and reboot. Also, I hate that I cannot control the way I want the home screen to appear the way it was before.

• 
  al 🪻 (@al_bookjourney) reported 14 minutes ago

  @Roku @F1Help two weeks later and it’s still broken🤡

• 
  🌪Jeff Schipull🦌 (@ojkoj) reported 23 minutes ago

  @Roku my hdmi ports are being fucky. Please update your software to fix the issue. Its on multiple tvs.

• 
  Bill Foody (@CnsmrsFightBack) reported 24 minutes ago

  @Roku dipshits, your new "backdrops" screensaver doesn't work. It just hangs on the splashscreen on Roku TV #incompetent

• 
  Ben (@Fly_Guy79) reported 25 minutes ago

  @Roku ya its terrible. where the save list go? terrible ui change. glitchy screen freezes. back up job nerds

• 
  Morticia (@Morticia121212) reported 29 minutes ago

  @tacooghost @Roku Well, they still never fixed it. It's a problem with the Roku TV version, I'm pretty sure. I went & got the free trial at Amazon video & it is on there! Yay!

• 
  Zero Jehuty (@Zero_Jehuty) reported 31 minutes ago

  @Roku Who do I need to contact about an issue with a commercial on your service? My mother saw an ad for a assistance card, and since she did that, she has been getting non stop spam calls meaning a commercial on YOUR service sold her phone number.

• 
  SpecialAgentUtah (@RoscoP16170801) reported 32 minutes ago

  @Roku Fix your ****!! Can’t watch a fn thing on your pos, can’t talk to anyone. Sick of your fn **** products. **** you

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 32 minutes ago

  @LeetOffice @Roku Someone just posted this How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Bryan Wayne (@mrhappybw) reported 34 minutes ago

  So @Roku just not going to address the issue they cause on the TCL and I assuming other TV’s with that horrible update or fix it? I am tired of having to reset things to get i to recognize the HDMI ports or them not be corrupted every day since.

• 
  Lord Sammy Gato (@lordsammygato) reported 36 minutes ago

  @Roku Wow, those changes to the app are terrible! Thanks! 👍

• 
  Pyrtection (@FullPyrtection) reported 37 minutes ago

  @ReelzChannel Having streaming issues tonight? Can’t get past black pickup truck search. Restarted @Roku got to same place and locked up again.

• 
  Meredith Porterfield (@meredithep) reported 38 minutes ago

  @Roku @foxone I don't want to watch FIFA but I would like to watch other apps and would appreciate it if they actually worked on Roku. I have no problem with the apps on other devices. Just Roku

• 
  Kris G. (@Gundament) reported 39 minutes ago

  @Roku Hey can you guys fix a bug on your new Home Screen? When you click on the inputs from the home screen shortcuts, we are getting a green and blue lines all over the screen. But when we click the Inputs from the "Input List" tab, they work fine. Please fix in the next update.

• 
  alex (@alexsears97) reported 39 minutes ago

  @FehInsane @Roku Happening to me too. This update was terrible

• 
  All Late Models (@AllLateModels) reported 39 minutes ago

  I’m getting an error code for @FloRacing on the @Roku app. Anybody else having problems??

• 
  Matthew Keys (@MatthewKeysLive) reported 40 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  🐸💚💚💚 (@desunyan2) reported 41 minutes ago

  @Roku I need the apps I use right at the top. I need to rearrange the quick access area and I cannot. Tell me how to rearrange them. I have to scroll all the way past a bunch of stupid junk to see my apps on the order I want them in. Tell me how to fix this immediately

• 
  Ken Kallembach (@imken24) reported 42 minutes ago

  @Roku I will NOT send a DM so you can ignore me there. Solve the problem here in public so anyone with the same issue can find a solution.

• 
  RaiderNeil (@Rdrneil) reported 46 minutes ago

  @Roku OK I have a Roku 4K stick and good Wi-Fi and a very good Samsung TV and I've had Disney Hulu ESPN now paid through Roku I started getting error 83 error 43 couldn't login on TV couldn't watch it deleted everything restarted updated no help from Disney so I canceled them

• 
  Eff-the-left (@norcal06warrior) reported 46 minutes ago

  @Roku All other steaming apps work fine, it's only happening with Netflix

• 
  Stella Sassier (@stella_sassier) reported 51 minutes ago

  @Roku for the love of GOD STOP CHANGING OUR HOME MENUS AND SETTINGS I did not need every single one of my tv input options forced into my app section with no way of removing them Your “help” is not appreciated

• 
  cfMC FEROX (@cfmceroz1) reported 53 minutes ago

  hey ******** @roku think you can fix this or what? @TheRokuChannel morons

• 
  Ken Kallembach (@imken24) reported 54 minutes ago

  @Roku Nevermind. Not only do you refuse to help, but you completely reformat the home screen to “suggest” 20 different apps or shows and only show 1/3 of my installed apps so I have to search for them. You’re useless. **** off. Buying Firesticks Saturday.

• 
  trapuh (@trapuh) reported 59 minutes ago

  @Roku Problem started July 5th I’ve tried everything, sound still works but tv screen is still like the picture above, I’ve seen on Reddit that your tvs do this to plenty of people i don’t think anybody has a fix for it yet