Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Sign in (29%)
• Crashing (29%)
• Playback Issues (21%)
• Buffering (16%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Minneapolis	Sign in	21 hours ago
Silver Spring	Crashing	1 day ago
Silver Spring	Sign in	1 day ago
Conroe	Playback Issues	2 days ago
Mitchell	Video Quality	4 days ago
Hendersonville	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SynRen (@SynRen) reported 1 minute ago

  @Roku I brought a brand new Roku TV on 07/05/24, now it does not work. It has a black screen. I called Roku and did all the troubleshooting, and they said the hardware is dead. I think they should replace their defective product. Yet it says it should last 5 years minimum.

• 
  shelbzilla (@_shelbzilla) reported 5 minutes ago

  youtube forcing all brand accounts to be shown on roku is very annoying. i thought for sure they would fix that but it's been like 2 years. i should be able to choose which of my accounts are visible!

• 
  Jason Burns (@jasonburns76) reported 10 minutes ago

  @DisneyPlusUK hi there, is there still a problem with your systems? I tried for 4 hours to cancel my subscription and was sent in circles by @Roku and Disney. Eventually a member of staff on your online chat told me to try later because he couldn't get into the system.

• 
  Ant Murdering She Devil (@ShelleyElwood) reported 11 minutes ago

  @TVMoJoe Roku TV, and I've had the same issue on Fire TVs, I suspect maybe only Apple is overriding whatever wonky code is happening in Peacock (because it's not just me)

• 
  scottycatt (@scottycatt) reported 11 minutes ago

  @Roku @TheRokuChannel Just had the worst customer service experience with ROKU. Dealt with 6-7 different reps. Each one telling a different story of why my purchased subscriptions wouldn’t work. Ranged from uninformed to just plain lazy & uninterested in helping. NEVER AGAIN!

• 
  Richie (@RichiePuregains) reported 12 minutes ago

  Don’t ever buy @Roku theyre making junk that’s overpriced significantly. Every tv I have their POS products to use for @GetSpectrum has problems. By problems I mean everything they have including the most basic functions frequently do not work.

• 
  we_are_disappointed (@disappointedAF) reported 12 minutes ago

  @OGCrimsonJester Just caught Big Trouble last night on Roku.

• 
  robert keeton (@thekingrob) reported 13 minutes ago from Galion, Ohio

  Currently going through the run around with @MLBTV and @Roku about my MLB TV account - paid for yearly subscription last month - MLB is claiming it expired today. ROKU says problem is on MLB end. MLB says problem is on ROKU end - run around for 2 hours now

• 
  The wanderer (@thewanderer2020) reported 13 minutes ago

  @Fightincowboy @Crunchyroll My back button isn’t working anywhere on any Roku remote. Multiple TVs with the same issue. @Roku

• 
  David Cornell (@Cakefacethedad) reported 14 minutes ago from Rome, Latium

  Dear @Spotify and @Roku , It has come to my attention that @Google is regulalrly attacking my Roku streaming device. The first time I installed a Chromecast in the house, my Google Play functionality immediately disappeared from my Roku player. I was forced to use the YouTube app, but could only see movies I had purchased, no TV shows. Recently, I tried connecting the Chromecast to our new wifi. It said I needed to donload the Google Home app to change the wifi, so I did. From that point on, anytime I watch a podcast on Spotify, the video will not work. None of this is a problem on my phone, sitting in the same room, usung rhe same accounts on the same wifi. The common denominators here are me installing or updating something on my Google Chromecast and instantly having a major, negative change to my Roku streaming box. How is this legal? Why is Google allowed to attack my Roku player and disable functionality from other apps?

• 
  amb / mindy (@QUINNBAlLEY) reported 17 minutes ago

  @perikryptonite slay asf i love roku but no its not working anywhere im so mad rn

• 
  . (@InfraCards) reported 17 minutes ago

  @YouTubeTV your @Roku app is awful and doesn’t work properly. Please fix or remove.

• 
  NESN Support (@NESNSupport) reported 22 minutes ago

  @JackODonohue @NESN @NESNsucks Hi, this issue was fixed in the Roku version 3.9 update.  Please update your Roku device to the new version and restart.  Thank you

• 
  💫👁‍🗨JaxBeachLady222👁‍🗨😘 (@JaxBeachLady222) reported 24 minutes ago

  @Mickultra12 @comcast @Xfinity I don't seem to have a problem with connecting but I have to unplug the Roku every day - then reactivate it and then plug it back in - Very strange. 🤔

• 
  EriePop⁷🌈❣🖤 (@ErieP0P) reported 25 minutes ago

  @gagaoolala The subs still aren't working on the roku app either & it crashes when I try to fast forward. I contacted you all about this last wk & still not working 😞

• 
  Rodrigo Torres Muñoz (@rodritorres_81) reported 26 minutes ago

  @DisneyPlus I'm havig this issue several times now, I't started with @Roku devices and @Roku Tv's at home saying we were not in the same household that I should update my household, so I logged off from all devices, nothing same problem 1/2

• 
  Adam Billmann (@AdamBillmann) reported 28 minutes ago

  @Verizon hey, why does my home internet default to a different location then I’m at? I cant get my @watchfoxone to work correct because it’s giving me Chicago as my local news, not Milwaukee! How can I fix this? I updated my correct address on @Roku

• 
  RyanS (@RyShan24) reported 28 minutes ago

  @rumblevideo I have a brand new @Roku tv and can’t watch your podcasts on any speed but 1 fix that ****!

• 
  Sean N.🔫 (@dsean) reported 31 minutes ago

  I've already done all of the troubleshooting suggestions. None have worked. The only device your service has an issue with is a Roku stick 3600X on a Starlink network. Every other app works fine. It's just the Hulu app that has performance issues. And by that I mean the video and audio on both live and DVR'd shows are out of sync and usually crash after a few minutes (if that). The workaround is to go to a different TV or to use a different app - i.e. use Disney+ to watch shows because it works there but not on your app. A recent example is the new Librarians show. Works fine on the TNT app using Hulu's login (though I have to sit through ads). Completely unwatchable on the Hulu app. Barely plays off the cloud DVR with out of sync audio and crashes the app every 2 minutes or so.

• 
  Catherine of Siena (@1catherinesiena) reported 33 minutes ago

  What’s the problem @directv with logging into my account for my @Roku ? The login hasn’t changed as in password until you’ve stated otherwise in my several attempts to access through my Roku. Further makes no sense since other TV/Roku in household is ‘up’ right now.

• 
  RoughTradeRadio (@RoughTradeRadio) reported 37 minutes ago

  @walt_stachura @slinganswers Same. Later in the evening I got: "I was able to confirm with our team that this is a known issue with Roku devices. Our Engineers are working on getting it resolved as soon as possible. We appreciate your patience, and we apologize for any inconvenience this may have caused."

• 
  Sera (@Seraknits) reported 38 minutes ago

  Don’t buy a @Roku brand tv. They come with the brightest all the way down so you can’t see the screen and even Roku no support can’t fix it.

• 
  Jav787.eth 👺 (@Jdrod83) reported 43 minutes ago

  @slinganswers Same issue here. I'm in Puerto Rico it's been almost a week I've had to watch nba playoff games and other content on my phone instead of my roku TV. Looks like I'll be canceling my Sling since there's no fix in sight.

• 
  Jason Miller (@jamzdotnet) reported 43 minutes ago from Kings Park, Virginia

  Why is the MASN app broken on Roku? Why is streaming TV so terrible... And we used to complain about cable boxes ... @Roku @masnOrioles

• 
  DeluluDad (@BagLampPillow) reported 45 minutes ago

  Fix: On my TCL Roku TV whenever I would turn a movie on Disney+ it would turn to a dark almost black screen. after I turned the Backlight down from 100, it worked.

• 
  TweeterFeeder 🏴‍☠️ (@FeedTheTweeter) reported 47 minutes ago

  @Roku tvs are the worst. Buy anything else.

• 
  Dane001a (@dane001a) reported 48 minutes ago

  @Abinitio12 @Roku I can’t get Ryukyu live TV to work

• 
  Bryan (@Bry1527) reported 51 minutes ago

  @Crunchyroll @Roku Hey is there a way to fix the Crunchyroll app on Roku tv?? It's been saying "session expired. You've been logged out" for weeks. I can still use my account no problem on every other device like normal.

• 
  Beautiful Frequency (@devonschramm) reported 58 minutes ago

  @RokuSupport Is there currently an outage? An automatic update on my Roku device keeps failing.

• 
  Courty (@NascarSTARlite) reported 59 minutes ago

  @hbomax @HBO please fix your @Roku app. I shouldn’t have to hunt for the show I’m trying to finish binging! Also “continue watching” doesn’t need to feed me the previous episode that I just finished #bemorelikenetflix