Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (29%)
• Crashing (27%)
• Sign in (23%)
• Playback Issues (16%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Alpharetta	Crashing	6 hours ago
San Antonio	Buffering	11 hours ago
Denver	Buffering	11 hours ago
Morton Grove	Sign in	19 hours ago
Eau Claire	Sign in	1 day ago
Denver	Playback Issues	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Buttery Duck (@Nauseum62) reported 46 seconds ago

  @Roku It's terrible. Absolutely terrible. I should be able to arrange my home screen the way I want to.

• 
  FREE PALESTINE🇵🇸 (@FuckThe_USA) reported 58 seconds ago

  Exactly what millennia Are you worthless *********** going to fix the ******* @roku software in my ******* @TCL_USA @Roku TV so that I don't have to ******* redo the ******* wireless connection every ******* time I turn the TV off and back on. I've been ******* tweeting and ******* putting this complaint on the ******* website for three ******* years you worthless *************.

• 
  Jesus's Flunky (@CrucifiedAgape) reported 1 minute ago

  Don't know whether it's my @TCL_USA @Roku TV or my @dish Hopper 3, but Lordy, I have to do a hard reboot on them nearly everyday to get them to work together.

• 
  Sanah (@sanahbequiet) reported 3 minutes ago

  Had to buy another Roku stick cause mines just randomly stop working like first it was my Roku tv now it’s the stick like Roku is the problem g I’m so irritated @Roku get y’all’s **** together

• 
  Osondu Esonwune (@OsonduEsonwune) reported 6 minutes ago

  @Roku I have done all but still the same problem

• 
  Brian Kemm (@BrianKemm) reported 15 minutes ago

  @mrhappybw @Roku Boooo. Thanks for the intel. And, well, sigh. If I wanted to go through all the hassle (with no guaranteed fix), I’d just as soon start using a different brand if I have to log into everything again 🤡 These tech companies really are entirely out of their minds

• 
  Red Chem (@red_chem_lite) reported 16 minutes ago

  @SophiRene1 @Roku The dogs have Kongs with peanut butter and cheese, they have puzzles, they have toys and treats. They don’t touch the remote when we’re around. I put the remotes up when I’m done. This isn’t really a dog problem It’s a somebody else in my house doesn’t put the remote up problem.

• 
  Matthew Keys (@MatthewKeysLive) reported 20 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  Jon P (@BamaGrad00) reported 20 minutes ago

  @roku The new home screen is awful

• 
  Niitefalls (@Niitefalls) reported 21 minutes ago

  @Roku AI bot trying to fix problems. lol

• 
  Travis Lausch (@lauscho1) reported 21 minutes ago

  @RaceCanada_ca @TSN_Sports @Roku (realistically, I'm guessing there was some kind of error and one that was actually expertly quickly fixed... but still, that damn near made my heart stop)

• 
  imaidiot19 (@imaidiotWill) reported 26 minutes ago

  Since the latest @Roku update is trash and ruined the simplicity I loved with the device, which alternative should I go with? Thinking Firestick, although it will have similar issues, at least it is the most widely supported. Thoughts?

• 
  Vakom Sunrunner (@VakomSunrunner) reported 27 minutes ago

  @Roku @RokuSupport Couldn't figure out where to report this but the episode order for The Transformers (1984) series is massively out of order. Not only are episodes not in the official chronological order, you've got season 2 episodes in season 1 and such. Please fix this.

• 
  Missouri_Gamer (@ultramantis7) reported 30 minutes ago

  @Roku FoxOne on the Roku Channel does not work; Fox apparently cannot stream the games to Roku. It isn't Roku's fault, but why am I paying $20 a month?

• 
  Jinxsyns (@Jinxsyns) reported 30 minutes ago

  This is why I'm so pissed at @Roku and one of the examples i gave in my posts another multi billion dollar company that somehow can't get a website to work right yet has millions in testing hardware or at least millions available to test the site before rollout but thats too hard

• 
  Greg Spencer (@gspence1) reported 30 minutes ago

  @Roku had to sign into @AppleTV AGAIN. This is what I see. It’s the correct password. Only option is to exit out and do it again which gets me to same blank screen. It’s always Apple that I have issues with.

• 
  Theresa (@Theresa99778608) reported 32 minutes ago

  @red_chem_lite @Roku You need a zapper for when they touch it, they will learn which. Our friends have two boxers that were like this and within the week they were broken.

• 
  mmmhmmm (@bleezy_db) reported 36 minutes ago

  @Roku Please fix the home screen. At least make it to to where we can land on the screen that allows us to see all of our apps on one page.

• 
  Zero Jehuty (@Zero_Jehuty) reported 37 minutes ago

  @Roku Who do I need to contact about an issue with a commercial on your service? My mother saw an ad for a assistance card, and since she did that, she has been getting non stop spam calls meaning a commercial on YOUR service sold her phone number.

• 
  Tom Foolery (@1nject0rX) reported 40 minutes ago

  Thank you @Roku I've been paying $70 a month to @DIRECTV for the exact same channels as you all and you have way less commercials and better quality. Thank GOD I found Roku

• 
  Heather Larson 955,703 (@WriterHeatherL) reported 43 minutes ago

  @SaThomas__ I get it with every “smart” tv. Roku, Google, the Amazon thing… they all stink. Same class. All annoying. @Roku is no different to me. I had no problems with OTA tv, js

• 
  chelsea (@whataboutwaldo) reported 44 minutes ago

  Why is @Roku customer service the worst

• 
  Marvin Barry (@GravelyKen48135) reported 45 minutes ago

  The Netflix button is way too close to the play/pause button on the Roku remote. Pls fix @Roku @netflix

• 
  Ritentune (@Ritentune) reported 47 minutes ago

  @Roku If you are experiencing some issues using TABLO, try hiding “Quick Access” and “Recommended Rows”. Both mess with the cache and sticking with the basic display seems to work much better. Trying to mess around with AI sometimes causes more problems than anything else!

• 
  DenyTheMarkClub™ (@DenyTheMarkClub) reported 51 minutes ago

  @Roku tv is by far the WORST! They are unstable and CANNOT manage their Products...I want my money back on this JUNK!!! (NOTE to self: Buy ANY product other than ROKU)

• 
  Riot is Prideful θ∆🐺 | DNF -16 (@Mx_Error) reported 54 minutes ago

  HELLO CAN YOUTUBE ON THE ROKU NOT FUXKING CRASH @Roku @YouTube whixh one of ur faults is this because it happens all the time

• 
  Rob Ables (@rables73) reported 57 minutes ago

  @Roku Hi @Roku thanks but as I stated in the original post, it does it on all 4 of my Roku devices, so it is not a restart issue. Also, it is only the @MLB app. None of my other apps have this issue or other buffering. The MLB app does it multiple times per game and gets stuck.

• 
  Doc Myers (@JDMyers77397139) reported 57 minutes ago

  I wish you two, @Roku and @Crunchyroll could work it out that I could watch my subscription when I'm away from home and my Roku t.v. Letting me watch on smartphone.

• 
  Lonell Fletcher III (@iii_lonell) reported 58 minutes ago

  @Roku fix your live tv displays. It shouldn’t be so hard to list what’s being shown when it’s supposed to be in constant rotation. I’m sick of seeing NO DATA AVAILABLE

• 
  Lee 🇺🇸 (@redneckleeusmc) reported 58 minutes ago

  @Roku joins the total enshittification gang with its trash update. User customizations, gone. UI is terrible, everything is high-friction, and there are more ads. This is for a device I pay for. It's hard to name a single thing in tech that hasn't gotten markedly worse in nearly every way the last five years. Windows. Mac. Linux. iOS. Google. Amazon. Netflix.