Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (29%)
• Crashing (28%)
• Sign in (23%)
• Playback Issues (16%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Alpharetta	Crashing	1 day ago
San Antonio	Buffering	1 day ago
Denver	Buffering	1 day ago
Morton Grove	Sign in	2 days ago
Eau Claire	Sign in	2 days ago
Denver	Playback Issues	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HockeyDad2A&Z (@HockeyDad2AandZ) reported 2 minutes ago

  Hey @Roku, no one asked you to do up the home screen. I used to be able to have HDMI 1 and 2 in the top row and now I have to go into the inputs to select them. That's stupid bullshit. I want my old home screen back. Not this fkng mess. Fix this.

• 
  The Diary Of A Social Gal (Stephanie Dolce) (@AxTheEx) reported 2 minutes ago

  @Roku how come I can’t create an account and I only have to sign in as a guest!? what kind of stupid set up is this?

• 
  Mike Bryant (@djmikebryant) reported 4 minutes ago

  @Roku please bring back the other Home Screen. This new one is awful. Thanks

• 
  Vakom Sunrunner (@VakomSunrunner) reported 14 minutes ago

  @Roku @RokuSupport Couldn't figure out where to report this but the episode order for The Transformers (1984) series is massively out of order. Not only are episodes not in the official chronological order, you've got season 2 episodes in season 1 and such. Please fix this.

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 16 minutes ago

  @TucsonBlonde @Roku How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Jacque and Matt (@theDIYvillage) reported 17 minutes ago

  @Roku Yeah, nope. Not being able to remove Live TV & Live TV Guide is a no go. Access to inappropriately aged content for kids is unacceptable. Money talks I suppose. Fix it.

• 
  Zakk Cornish-Fraser (@ZakkRyan) reported 18 minutes ago

  @swiftfairy_13 @DiscussingFilm @Roku I highly recommend any tv that doesn’t have a build in service like Roku. Many makers and retail chains can sell same models but last few numbers are dif so you get less quality out of it. There’s some fantastic options out there though

• 
  The TV Answer Man: Making Television Easy Again. (@TVForSeniors) reported 18 minutes ago

  @MatthewKeysLive @Roku Most TVs today are purposely not built to last. The industry decided long ago to stress quantity over quality.

• 
  Nomadic Aaron ✝️ (@AaronWL42) reported 19 minutes ago

  @Hisense_USA So I call Hisense and they were helpful but didn't fix the problem. They referred me to @Roku support. After a brief time on the phone with them the issue was corrected. Both were helpful which frankly is surprising these days.

• 
  cats collectibles tcg (@Catscollecttcg) reported 19 minutes ago

  @Roku PLEASE HELP 🫪🫪🫪

• 
  CBJ (@chrisbjohns) reported 22 minutes ago

  @Roku one of your updates completely crashed my Roku brand TV. Any support tips? This seems to be a common issue in recent weeks.

• 
  Maureen Imrie (@maureenmcmahon8) reported 25 minutes ago

  This new @Roku Home Screen is awful! How can I opt out? Put it back , new upgrade is horrible.

• 
  Abnormal Accrual (@bbm010) reported 25 minutes ago

  @robinivski @ContrailsAI @Roku Yep. They are one of the worst ASC 606 sinners.

• 
  Johnny Ryall (@FunkyBoss_) reported 26 minutes ago

  @amazonfiretv the new update is terrible. Fix this please before many of us switch to another streaming service. @Roku

• 
  🌪Jeff Schipull🦌 (@ojkoj) reported 26 minutes ago

  @Roku And like… if i reset the tv itll work sometimes, but its a big hassle, and after troubleshooting it appears to be a software issue with the update.

• 
  Mare Loch (@Mare_Loch) reported 27 minutes ago

  @Roku Hey! Fix your closed captioning! Doesn’t even work on your own commercial channels. You know, the channels that show commercials every two minutes? Do you hate the hearing impaired or what?

• 
  Tom Foolery (@1nject0rX) reported 28 minutes ago

  Thank you @Roku I've been paying $70 a month to @DIRECTV for the exact same channels as you all and you have way less commercials and better quality. Thank GOD I found Roku

• 
  Isabella Valentine (@PrismaticOwl) reported 29 minutes ago

  I generally just let the @Roku screensavers scroll while I do other stuff, but I think it got an update recently because the Roku City screensaver just flat does not work anymore. It's a black screen. Back button doesn't work. Gotta use the Home button to return to the menu.

• 
  Rob Ables (@rables73) reported 29 minutes ago

  @Roku Hi @Roku thanks but as I stated in the original post, it does it on all 4 of my Roku devices, so it is not a restart issue. Also, it is only the @MLB app. None of my other apps have this issue or other buffering. The MLB app does it multiple times per game and gets stuck.

• 
  Damian (@Damian08993101) reported 30 minutes ago

  @DeadCarnival @Roku It’s crazy how @Roku doesn’t realize that a clean interface is their one best quality. I am tired of having to turn off the same unwanted features over and over again. And with the latest crappy update, I’m stuck with a lot of junk that can’t be turned off. Awful.

• 
  trapuh (@trapuh) reported 32 minutes ago

  @Roku Problem started July 5th I’ve tried everything, sound still works but tv screen is still like the picture above, I’ve seen on Reddit that your tvs do this to plenty of people i don’t think anybody has a fix for it yet

• 
  Keny2 (@yas6444) reported 35 minutes ago

  @Roku POOR execution! great idea. I have many roku sound bars thinking they had all I want - WRONG! They all, within 9 months, have problems with: pairing to TVs, won't turn on TV or Roku box, sound crackles, Batteries drain FAST, etc. AND NO CUSTOMER SERVICE reply! don't buy...

• 
  Brandon (@BATZMANZ) reported 39 minutes ago

  @Roku Give us Photo Streams back! Backdrop is terrible. Doesnt autostart when idle.

• 
  MrRamone420 (@MrRamone420) reported 41 minutes ago

  @Roku It changed over today and it's absolutely terrible. Everything is all over the place and has messed up my apps and home screen. How do I change it back, cause I'm just getting rid of this TV and will avoid using Roku system and products. You know how to lose customers

• 
  ky baby (@__kbolaydiggs__) reported 43 minutes ago

  @Roku might be the worst TV brand ever. Remotes never work, when you try to use a mobile remote it can never connect to the TV.. Let’s get it together.

• 
  Brett Bear (@MikeyBoom32) reported 52 minutes ago

  @Roku Roku asking for a private message is ridiculous. Roku knows exactly what the problems are as it has been widely reported and complaints are numerous. Almost no Roku owner has not been touched by the new update. Slow apps, apps that will not open, unable to download new apps.

• 
  Mary (@Fogatmidnight) reported 53 minutes ago

  @Roku Ghaaa......What did u do?! Update bad! Please don't fix what is not broke. Let user decide! 2 nights in find organize LOCAL ANTENNA channels, renam lil tile, now it's GONE! 😱 Where is it? Want on home screen! Hisense Roku TV

• 
  KrisNVnmiP (@SophieMae1022) reported 58 minutes ago

  @red_chem_lite @Roku Try the bitter apple spray, it really deters some dogs from chewing specific items. A little of it rubbed on the remote might work. Also have you tried the ultrasonic sound deterrent? That stopped our dogs from bad behaviors. If you see them going near the remote press it. After a few times they should associate the remote with that unpleasant sound (that only they can hear!) Good luck

• 
  Jennifer Glazer (@JLGlazer) reported 58 minutes ago

  @Roku hello. I need help repairing a remote with my Roku. I have followed instructions online, but it’s not working.

• 
  alex (@alexsears97) reported 59 minutes ago

  @Roku This new Home Screen is terrible