Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (29%)
• Buffering (26%)
• Sign in (24%)
• Playback Issues (16%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Rio de Janeiro	Sign in	14 hours ago
Canonsburg	Buffering	2 days ago
Brooklyn	Sign in	3 days ago
Slidell	Buffering	3 days ago
Houston	Buffering	3 days ago
Phoenix	Crashing	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zakk Cornish-Fraser (@ZakkRyan) reported 4 minutes ago

  @swiftfairy_13 @DiscussingFilm @Roku I highly recommend any tv that doesn’t have a build in service like Roku. Many makers and retail chains can sell same models but last few numbers are dif so you get less quality out of it. There’s some fantastic options out there though

• 
  Jinxsyns (@Jinxsyns) reported 7 minutes ago

  This is why I'm so pissed at @Roku and one of the examples i gave in my posts another multi billion dollar company that somehow can't get a website to work right yet has millions in testing hardware or at least millions available to test the site before rollout but thats too hard

• 
  Jerry Young (@xprezJerry) reported 9 minutes ago

  @Roku This is possibly the worst update in recent history. I have disconected my ultra and using the built in Vizio apps now, that is how bad it is. Looking for better solutions elsewhere #roku

• 
  cyberale60 (@cyberale60) reported 11 minutes ago

  @Roku It’s terrible for people with vision issues. The icons are too small. It was better the way it was with the large icons

• 
  Lord Sammy Gato (@lordsammygato) reported 15 minutes ago

  @Roku Wow, those changes to the app are terrible! Thanks! 👍

• 
  Reality Bites (@realitybites_11) reported 15 minutes ago

  @Roku @RokuSupport your product is becoming unusable. Constantly unpairing the remote after exiting an app.

• 
  Jesus's Flunky (@CrucifiedAgape) reported 16 minutes ago

  Don't know whether it's my @TCL_USA @Roku TV or my @dish Hopper 3, but Lordy, I have to do a hard reboot on them nearly everyday to get them to work together.

• 
  ᴄᴏʀɪɴɴᴇ ᴍʏᴇʀs (@Pythonette) reported 18 minutes ago

  @oletruckers1977 @Roku I certainly hope they have a problem with alt-Right hacks.

• 
  Bryan Wayne (@mrhappybw) reported 18 minutes ago

  So @Roku just not going to address the issue they cause on the TCL and I assuming other TV’s with that horrible update or fix it? I am tired of having to reset things to get i to recognize the HDMI ports or them not be corrupted every day since.

• 
  Andrew Staten (@AndrewStaten) reported 22 minutes ago

  @TCL_USA @Roku So, is there really no way to go back to the old home screen UI? I don't get why companies feel the need to change things that aren't broken. More often than not, they get worse with new UIs.

• 
  Nomadic Aaron ✝️ (@AaronWL42) reported 23 minutes ago

  @Hisense_USA So I call Hisense and they were helpful but didn't fix the problem. They referred me to @Roku support. After a brief time on the phone with them the issue was corrected. Both were helpful which frankly is surprising these days.

• 
  Brian Kemm (@BrianKemm) reported 26 minutes ago

  @mrhappybw @Roku Boooo. Thanks for the intel. And, well, sigh. If I wanted to go through all the hassle (with no guaranteed fix), I’d just as soon start using a different brand if I have to log into everything again 🤡 These tech companies really are entirely out of their minds

• 
  dragon harpoon🕺 (@pissedpant) reported 27 minutes ago

  @Roku I saw him flattened on central Roku boulevard on my way home from work RIP

• 
  Doc Myers (@JDMyers77397139) reported 27 minutes ago

  I wish you two, @Roku and @Crunchyroll could work it out that I could watch my subscription when I'm away from home and my Roku t.v. Letting me watch on smartphone.

• 
  Starko (@Starko2341) reported 29 minutes ago

  @ojkoj @Roku *Exact* same problem with all my HDMI inputs, I have three consoles and it started after the recent update. I thought my TV was going bad. Someone suggested going to the input from the Nav menu rather than the button on the home screen. I will try that tonight.

• 
  alex (@alexsears97) reported 31 minutes ago

  @FehInsane @Roku Happening to me too. This update was terrible

• 
  whipofcords (@whipofcords) reported 32 minutes ago

  @TCL_USA @Roku these new updates suck! Fix it!!, now my tv just shuts off, when ever it wants!

• 
  Qhu✳️🦆🏃‍♂️ (@Qhu_NFT) reported 36 minutes ago

  I have had it with @Amazon Fire Stick. I have a subscription to Shudder and Starz. I can no longer play them without buying a new subscription thru Amazon. I have a @Roku TV upstairs and have no issues playing my subscriptions. Today I ordered another Roku controller for downstairs. Shame on you Amazon. Bye fire stick. Just warning anyone who is thinking about fire stick.

• 
  Ritentune (@Ritentune) reported 36 minutes ago

  @Roku If you are experiencing some issues using TABLO, try hiding “Quick Access” and “Recommended Rows”. Both mess with the cache and sticking with the basic display seems to work much better. Trying to mess around with AI sometimes causes more problems than anything else!

• 
  Jinxsyns (@Jinxsyns) reported 36 minutes ago

  @BlueMoon_Mining @Roku Right! Besides whatever nonsense it's talking about titles this is the other reason im so angry 20 billion dollar company 450 ******* PEOPLE THEY EMPLOY THAT AT LEAST 1 OF THEM COULD ******* FIX THESE BUGS

• 
  Zero Jehuty (@Zero_Jehuty) reported 41 minutes ago

  @Roku Who do I need to contact about an issue with a commercial on your service? My mother saw an ad for a assistance card, and since she did that, she has been getting non stop spam calls meaning a commercial on YOUR service sold her phone number.

• 
  Deen Bowden (@deenbodeen) reported 43 minutes ago

  Hey @Hisense_USA @Roku, I bought a brand new 75" tv on july 5th and it's stuck in a boot loop out of the box. I've already tried every troubleshoot with support and emailed my receipt for escalation but now I'm being ghosted. Can someone actually help? Case # is S100002681

• 
  Heather O'Brien✍️ (@RealHeatherOB) reported 46 minutes ago

  I have no idea what anyone else thinks, but @Roku's new Home Screen adds are awful!! There is NO way to remove the adds. All they do is clutter up the screen. I've used Roku for over a decade. Bought several, including for others - just loved them. Now? They're so annoying, I may need to find an alternative. It's just not for me. And they don't even let me "hide" them. Not cool. I neither need nor want all this junk.

• 
  Jacque and Matt (@theDIYvillage) reported 46 minutes ago

  @Roku Yeah, nope. Not being able to remove Live TV & Live TV Guide is a no go. Access to inappropriately aged content for kids is unacceptable. Money talks I suppose. Fix it.

• 
  cats collectibles tcg (@Catscollecttcg) reported 46 minutes ago

  @Roku PLEASE HELP 🫪🫪🫪

• 
  chelsea (@whataboutwaldo) reported 52 minutes ago

  Why is @Roku customer service the worst

• 
  alex (@alexsears97) reported 53 minutes ago

  @Roku This new update is TERRIBLE. Half of my apps are gone from my Home Screen and it's such a pain to find them again. Fire whoever thought of this

• 
  Bryan Wayne (@mrhappybw) reported 1 hour ago

  It took until July for me to get this “New” Roku Home Screen and it is awful. And reading the comments since @Roku rolled it out seems it has been awful for a month now. A two year could have done better. Reverse this ****.

• 
  Geoff Meador (@geoffmeador) reported 1 hour ago

  Our @Ask_Spectrum outage has lasted all morning and USA vs AUS is coming up, so I just switched our @Roku TV to OTA antenna… except, in the most idiotic decision imaginable, watching antenna TV on Roku apparently requires a working internet connection now. 1/2

• 
  Mitch (@MizNizzle) reported 1 hour ago

  @hooplaDigital programming on @roku tvs has problems with closed captioning. Won’t display text. Happens across multiple TVs/setups. Can’t pause video either. Happens a lot.