Signal Outage Map
The map below depicts the most recent cities worldwide where Signal users have reported problems and outages. If you are having an issue with Signal, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Signal users affected:
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Multimedia
Signal is a cross-platform encrypted messaging service. It uses the Internet to send one-to-one and group messages, which can include files, voice notes, images and videos. It can also be used to make one-to-one and group voice and video calls.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Quito, Provincia de Pichincha | 2 |
| Jewar, UP | 2 |
| Oslo, Oslo County | 1 |
| Berlin, Land Berlin | 1 |
| Bromsgrove, England | 1 |
| Makati City, National Capital Region | 1 |
| Hamburg, HH | 1 |
| Mannheim, Baden-Württemberg Region | 1 |
| Machala, Provincia de El Oro | 1 |
| Noida, UP | 1 |
| Sterling, VA | 1 |
| Canelos, Provincia del Pastaza | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Cambridge, ON | 1 |
| Bothell, WA | 1 |
| Dresden, Saxony | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Halberstadt, Saxony-Anhalt | 1 |
| Portland, OR | 1 |
| Greater Noida, UP | 1 |
| Dar es Salaam, Dar es Salaam Region | 1 |
| Leipzig, Saxony | 1 |
| Edmonds, WA | 1 |
| Smyrna, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Signal Issues Reports
Latest outage, problems and issue reports in social media:
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Rajmohan
(@RajmohanIndia) reported
@yosephayele @signalapp @telegram Please help me
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Per Torstensson
(@pertorstensson) reported
@olabini @signalapp Serious cryptographic problems how?
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JackFaizh
(@jackfaizh) reported
@yosephayele @signalapp @telegram This has been happening for the past few years. Telegram has shown little support, and there have been many irregularities involving user cases. One painful incident happened to my friend, his account was banned for no reason, even though he had assets worth $5,000. And there was absolutely no help or response.
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Ugochukwu Aronu 🕊
(@AronuUgochukwu) reported
@yosephayele @signalapp @telegram Same experience. Support not responding for almost 2 months. The customer service is terrible
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さくらじま まい🎀
(@SVIPA8) reported
@yosephayele @signalapp @telegram Yes, this is a serious problem, and we are already considering switching to other chat software.
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Jacob Miller
(@jcm10x1) reported
@AlmostMedia @signalapp I saw you updated your OS. Even if they get the reports, the bug fix is probably a a fix to an edge case that triggered the problem, and not something that could restore functionality in place, but this depends on the problem and how good the engineers are. I hate to say it but the only way forward is probably with the loss of local data. If you back your phone up, maybe it can be extracted from the backup once it’s working
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Krishna Sharma
(@krishnai_am) reported
@yosephayele @signalapp @telegram Telegram don't have verification team or help Assistance team. They are scammes and Dangerous to use. You don't know why when will your account gets locked arbitrarily and no one to help you.
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Julie Fredrickson
(@AlmostMedia) reported
Please @signalapp @mer__edith I am getting desperate. My mobile Signal app hasn't been able to load for 5 days & customer care isn't getting back to me. If I do an uninstall I'll lose everything & still not guaranteed to fix the problem. What on earth can @alexlmiller & I do?
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☄️ @hamy0n
(@hamy0n) reported
@yosephayele @signalapp @telegram Sorry about that; issue fixed and lessons learned.
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Alex Miller
(@alexlmiller) reported
@AlmostMedia @abhav_k @signalapp No clue - it seems to be a recurrent issue with Signal based on the number of threads online about it
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Machuche.eth
(@machuche1) reported
@yosephayele @signalapp @telegram Telegram experience is terrible with next to zero support. They also shadow banned my second TG account for no reason at all, can’t DM people anymore. Sorry to hear this ser
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Unfeaturable
(@UnFeaturable) reported
@yosephayele @signalapp @telegram I wish this issue was fixed. Additionally, if you’re banned, you can’t sign up and claim the username, which makes it harder to reach out to individual friends if we lose access and decide to rejoin. I think Telegram should also require some real human moderator.
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Misc thoughts
(@ParrapaTheYappa) reported
@t4fita_ @signalapp Those two things aren't connected, end to end encryption stops AWS from seeing anything. You can complain about it not having more redundancy but it's not a privacy issue.
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Meredith Whittaker
(@mer__edith) reported
@AlmostMedia @signalapp @alexlmiller Ugh I’m sorry. This is a database corruption error. Sadly there’s no way to recover from it beyond uninstalling and reinstalling. If I could make it not so, I would. 🙏
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Jose Montes de Oca
(@josemontesdeoca) reported
After the @awscloud outage took @signalapp offline, the company said the quiet part out loud. For real-time apps at global scale, there are only a few viable clouds. Signal uses AWS in part and still cannot read your messages due to end-to-end encryption. The outage is a snapshot of concentrated infrastructure and shared risk.
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