Spotify Outage Map
The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Spotify users affected:
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Errors
Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Guayaquil, Provincia del Guayas | 2 |
| Benito Juarez, CDMX | 1 |
| Boulogne-sur-Mer, Hauts-de-France | 1 |
| São Paulo, SP | 1 |
| Hayes, England | 1 |
| Falling Waters, WV | 1 |
| Barcelona, Catalunya | 1 |
| Poznań, Województwo Wielkopolskie | 1 |
| Santa María Chimalhuacán, MEX | 1 |
| Winnipeg, MB | 1 |
| Jacksonville, IL | 1 |
| Miguel Hidalgo, CDMX | 1 |
| Vienna, Wien | 1 |
| Versailles, Île-de-France | 1 |
| Cedar Rapids, IA | 1 |
| Haarlem, nh | 1 |
| Las Torres de Cotillas, Región de Murcia | 1 |
| Choisy, Auvergne-Rhône-Alpes | 1 |
| Mumbai, MH | 1 |
| Toronto, ON | 1 |
| Mexico City, CDMX | 1 |
| Seattle, WA | 1 |
| Salvador, BA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Vic Cracknell
(@viccracknell) reported
@SpotifyCares I have been in touch with Spotify For Artists who were helpful but problem not fixed. My own songs won't play on my #Spotify account. All others do? Reinstall doesn't sort! Vic
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Nazlı
(@kedisesi92) reported
@SpotifyCares my accounts like button not working ? Pls help me
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Cat
(@colmcq) reported
@SpotifyCares hi I think my account has been hacked- can’t login and it says it doesn’t recognise my email?
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shawnice
(@purplecheese240) reported
@SpotifyCares I'm using iOS, the latest version (8.6.56.1456), but this issue has persisted across the last 2 versions
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Vishal Kumar
(@vkmaxcooldude) reported
@SpotifyCares Is the UPI payment gateway down? I tried to pay twice and it didn't complete the payment. Amount got deducted but never got any premium subscription...
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Jay Morales
(@jaymoralesuk) reported
@SpotifyAyuda @SpotifyCares @Spotify you all better do something to stop this bull*** always the same people reporting playlist for pleasure, you dont care about you customers? Me im not paying for this sucks service, no more
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val ❤️🔥 ia
(@lalilovx) reported
@SpotifyCares Hi @Spotify @SpotifyCares something is wrong with the search option, when we search for LISA from Blackpink's verified spotify account, the search results don't show her profile at all. Is there some glitch on the app? Or are you trying to fix it? Please help with this issue 🙏
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shawnice
(@purplecheese240) reported
@SpotifyCares @Spotify My Spotify app on my iPhone is completely broken. Songs don't play half the time (stay stuck at 0:00). The app doesn't work offline at all.
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Jimmy Conley
(@Jimmy_13_) reported
@IanJSmall @frihetviking @SpotifyCares I reported him for being deceptive. Doubt it works but man do I hate how he is ruining the service for me.
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Ethan
(@imethanmcdonald) reported
@SpotifyCares On your Spotify Desktop App, the option to follow a user is said on their profile even know you are already following that user so you aren't able to unfollow that user on the desktop app. I can provide a screen recording of this issue if you would like. :)
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Hippydiopydoodledo
(@Hippydiopydood1) reported
@SpotifyCares second time now ads have restarted my podcast. Can you fix the ******* issue please? I've ALREADY SENT YOU ALL THE INFORMATION YOU HAVE REQUESTED 4 TIMES. Don't open another chat window to ask me what phone and software I have just ******* fix it. P
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Peter Branfield
(@branfp) reported
@SpotifyCares Hi, thanks, unfortunately this link is to do with the Spotify app. My problem is that Sonos keeps losing the connection to Spotify, and I don’t have that problem with any other streaming services. I am not using the Spotify app
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Harris Heller
(@HarrisHeller) reported
If you’re wondering why some StreamBeats playlists temporarily disappear it’s because a troll is reporting them as inappropriate and @Spotify pulls them down without checking first. @spotifyartists @SpotifyCares you just pulled down 6 playlists this morning. Can I get some help?
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Juan Ramon
(@jranria) reported
@SpotifyCares hello, I have the problem that spotify say that my wife doesnt live with me. how can I fix this? she is the main reason I have familiar premium. And I dont know since when she isnt premium anymore. The same is with my brother. HELP pls
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Natalie
(@e_boutin) reported
@SpotifyCares The problem I'm having right now is that a representative after being told my identity was stolen and how she's going to verify who I am puts out my new email and information about my plan. I got transferred to a supervisor the chatbot closes goes to back
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