Spotify Outage Map
The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Spotify users affected:
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Errors
Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ahmedabad, GJ | 3 |
| Paris, Île-de-France | 3 |
| Berlin, Land Berlin | 2 |
| Bordeaux, Nouvelle-Aquitaine | 2 |
| Zapopan, JAL | 2 |
| Sarreguemines, ACAL | 2 |
| Madrid, Comunidad de Madrid | 2 |
| Miami, FL | 2 |
| Duisburg, NRW | 2 |
| Köln, NRW | 2 |
| Clayton, NC | 1 |
| Saint-Étienne-du-Rouvray, Normandie | 1 |
| Oberelbert, Rheinland-Pfalz | 1 |
| Stratford, England | 1 |
| Mainz, Rheinland-Pfalz | 1 |
| Huy, Wallonia | 1 |
| Pierre-Bénite, Auvergne-Rhône-Alpes | 1 |
| Hohen Neuendorf, Brandenburg | 1 |
| Sabadell, Catalunya | 1 |
| Dubai, Dubai | 1 |
| Pune, MH | 1 |
| Brussels, Bruxelles-Capitale | 1 |
| Englewood, CO | 1 |
| José de San Martín, CH | 1 |
| Leipzig, Saxony | 1 |
| Aniche, Hauts-de-France | 1 |
| Grasse, Provence-Alpes-Côte d'Azur | 1 |
| Barcelona, Catalunya | 1 |
| Châteauneuf-du-Faou, Bretagne | 1 |
| Amsterdam, nh | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Bridget Salazar
(@la_brillosaa) reported
@SpotifyCares could you respond to my DM? I’ve trying to fix my problem since yesterday. And it’s important!!!
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andrea shuliana
(@andrea_yag) reported
@SpotifyCares Hi! I'm trying to log in via Facebook and also tried changing the password but I can't login - it says I don't have an account.
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luxscape
(@LuxscapeMusic) reported
@Tolu_dimeji @SpotifyCares Can login on the web but not the app. @SpotifyCares
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Destiny
(@trullydestiny) reported
@SpotifyCares I sent y’all a DM y’all charged my account and I don’t even have an account with y’all y’all need to stop playin game and have a customer service line cause y’all got me F’ed up!
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Emma Gowdy
(@EmmaGowdy4) reported
@SpotifyCares Sent you a DM 8 hours after being logged out last night at 6pm still haven’t been able to login
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Sanchy👸🏼
(@Sanchy07) reported
@SpotifyStatus I am still having issues - my username and email is not being recognized 😭
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KC
(@Tesoro7531) reported
@SpotifyStatus Still not working 24 hours later….not sure how to reach out for help as that seems to be asking me to log in which is precisely what I can’t do! Please help!!!!
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Lee Riley
(@LeeRiley75) reported
@SpotifyCares Hi, been premium for years until yesterday. Since the outage my account when I log in says it’s a free account and I need to get premium? Also I have lost all my likes songs can you help please 🙏🏻
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Maddy Raman
(@m_mraman) reported
@SpotifyCares The issue: my husband signed onto Spotify using an old Facebook account that was recently deleted. Now he cannot get back into his account, which was also the main family account, so now we are both unable to access Spotify. Please DM for next steps.
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Katie Ward
(@manxkat) reported
Hi @SpotifyCares I’m still having issues. Appears another account was made with my email address? Have DM’d you.
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Mr. Mayor
(@MrMayorBos) reported
@SpotifyCares I've been a premium member for years. You just took my $9.99 for this service on 3-4-22. My Spotify app is saying it's a free (ads) account and asking me to upgrade to Premium. I already am a Premium member and all my songs and playlists are gone. Fix this now
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Tori Letzler
(@ToriLetzler) reported
@spotifyartists @SpotifyCares literally the worst at helping to resolve any issue 🤬
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out of context росіяни #StandWithUkraine
(@outDumbNeighbor) reported
@SpotifyCares 1. When you will add Ukrainian to your desktop app? 2. Why there is only Ukrainian in the mobile app? 3. Why do you provide us with a service in an foreign language?
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Alexis🧘🏾♀️
(@mydawglex) reported
@SpotifyCares my account is still down….why are we choosing violence…
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Ash Wilson
(@ash_wilson33) reported
@SpotifyStatus After the outage, Spotify is randomly playing while I don’t have the app open, my songs are skipping themselves, or jumping to random points, or pausing randomly!
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