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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of Spotify reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spotify. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spotify users through our website.
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Playback Issues (28%)
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Errors (27%)
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Buffering (23%)
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Sign in (17%)
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Audio Quality (6%)
Live Outage Map
The most recent Spotify outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Boulogne-sur-Mer |
Playback Issues | |
 São Paulo |
Buffering | |
 Hayes |
Errors | |
 Falling Waters |
Errors | |
 Barcelona |
Errors | |
 Poznań |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Matteo
(@SsseventyTwo) reported
@SpotifyCares I can’t upgrade my Spotify premium for an website error
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lizzie🍙 🦊 - zhongli *****
(@kiyoomiscurls) reported
@SpotifyCares i can’t log into my spotify premium and every time i try to renew it, it says 504 error or 500 internal error.
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DEL∆
(@LucaDelaidini) reported
@SpotifyStatus I redeemed a code now, but right after the site crashed and gave me a 504 error. Is my code going to be valid again? Or have I lost it? I can't check if it was accepted or not because the site won't load.
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Solarhead
(@AldoraDaroda) reported
@SpotifyStatus They reset my password saying there was suspicious activity on my account. Then went to change the password in the email they sent. It just sends me to an error page. I can't get past it.
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Dimitri
(@dimitri) reported
@SpotifyCares Troubles with the servers? I'm trying to change my subscription from Individual to Duo but i'm getting an error: 500 Internal Server Error
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lost in translation | BLM
(@divinevice) reported
@SpotifyCares account overview wont load past my basic overview, drop menu is blank and every attempt I have to edit my payment ends in 504 error page. Tried on every device I own and on my data. Same result. Reset multiple times, same thing?
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Brian Metolius
(@BrianMetolius) reported
@SpotifyCares Is this really the best way to do this for either party? I just need to change my account type. This shouldn't have needed to go through customer service. I can't even see what card I'm using for this. (I'm not using a service like apple ID to pay)
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David Quintana
(@davidaq77) reported
@SpotifyCares Web app is not working. I am trying to update payment method but the profile does not load.
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PAUL DIN 🏴
(@PAULDIN2) reported
@SpotifyStatus @SpotifyCares My Spotify is still down. Im getting a gateway error.
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Karina
(@TragicKnight_) reported
@SpotifyCares Who can I contact about an overcharge? Or should I just wait til yall figure out the server issues
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Brian Metolius
(@BrianMetolius) reported
@SpotifyCares Areesha was very helpful in your customer service department. Issue solved.
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Steve Francia
(@spf13) reported
@SpotifyCares I've been a premium subscriber for years. All of the sudden today I received an email saying my plan was cancelled. Now I'm running into a "500 Internal Server Error; nginx" and I’m about to hop on a plane 🥺 username matches my Twitter
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Lee
(@LeeRarelyTweets) reported
@SpotifyCares Hi there 👋 When downloading to my Amazon Kindle Fire I've suddenly encountered a problem: songs/albums downloaded won't play when 'offline'. Any advice for this self declared Technophobe?
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John Meneray
(@JOHNNYBRAVO_CDN) reported
@SpotifyCares your site appears down. I want premium, give me a phone number please
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Solarhead
(@AldoraDaroda) reported
@SpotifyStatus They reset my password saying there was suspicious activity on my account. Then went to change the password in the wamil they sent. It just sends me to an error page. I can't get past it.
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V🌸
(@hufflepupper) reported
@SpotifyStatus @SpotifyStatus @spotifycares I have been locked out of my premium account and I’m unable to listen to any music. The website is down and my app is completely not functioning.
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FireSpeed
(@FireSpeedG) reported
@SpotifyStatus my Spotify desktop app won't play anything. it gives me the "Spotify can't play this right now" error. I'm just tryna vibe to some music. 😭😭
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Z-word ⁉️
(@xcxplosion) reported
@SpotifyCares i'm not paying money for a broken app so you can go ahead and refund me for this month too while you're at it
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Witherimp
(@Spoon22566) reported
@SpotifyCares your payment page and pages to start Spotify premium plans are busted and not working. so I have no way to give you money for said service. Might go to @pandoramusic for music streaming.
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brano
(@obrunodisse_) reported
Hey @SpotifyCares I'm trying to join a family membership and Im getting a status 504 error as a response. Can you help me?
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patrickk122320
(@patrickk122320) reported
@SpotifyCares @vivis_pinatas It says internal sever error
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Vivi’s Piñatas LLC 🥳
(@vivis_pinatas) reported
from
Kissimmee, Florida
@SpotifyCares Hey! Thank you for responding I did and even created a new account but when I hit the option for Premium- it takes me to the select a plan ñ, once I select it gives me an error Upstream connect error or disconnect/reset before headers, reset reason: connection termination
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Carl Wiseman
(@wiseo40) reported
@Spotify @SpotifyCares family plan completely disappeared today . Any issues with this or has the whole site got issues ??
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tyrwanpayne
(@clewistion) reported
@annm_tranter @SpotifyCares Same thing happen to here I wasn’t able to login my account regardless I have made several complain to their team but luckily I was directed to LEGIT_RECOVERY on instagram by a friend and they help me fix my account back
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Sam Bishop
(@bish25) reported
@SpotifyStatus Keep skipping songs and getting 504 Gateway Time-out when trying to login
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Laura Hatch
(@LauraHatch15) reported
@SpotifyCares getting 504 Gateway Time-out : when loggin out to try to log back in after music stopped playing and app not responding. tried to password reset same error mg: 504 Gateway Time-out
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Heather
(@freehr19) reported
@SpotifyStatus App on iPhone keeps crashing and when I try to change my password on desktop, takes me to an error page. (502/504 errors).
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Slak
(@Slak15345683) reported
@SpotifyCares I have the same problem I am from south africa
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Solarhead
(@AldoraDaroda) reported
@SpotifyStatus I am having issues when i try to change my password it takes me to some error page every time.
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Grawby
(@B_grawburg) reported
@Josh84923674 @SpotifyStatus Same issues bro