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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of Spotify reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spotify. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spotify users through our website.
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Errors (33%)
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Playback Issues (23%)
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Sign in (20%)
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Buffering (19%)
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Audio Quality (4%)
Live Outage Map
The most recent Spotify outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Errors | |
 Guayaquil |
Audio Quality | |
 Miguel Hidalgo |
Playback Issues | |
 Vienna |
Buffering | |
 Versailles |
Errors | |
| Cedar Rapids |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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kallan Bellamy
(@BellamyKallan) reported
@SpotifyCares Iv tried these tips and my Spotify is still not working.
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carmelo luna
(@carmeloluna1) reported
@SpotifyCares @Spotify whole day not working on my phone. Anyone else experience this problem? Seems a bit odd and 1st time it happened. Tried deleting and reinstalling on ios , app still not working!
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El Cee
(@ElCee71583130) reported
@SpotifyCares welp apparently my account was hacked. So there goes my spotify. Guess all I can do is stop payment, but someone is going to be enjoying my account for free the next month. What a terrible customer service model
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Marcelo Ávalos
(@MarceloAvalos) reported
@MaxNemmes @SpotifyNews @SpotifyCares The problem is that it would add the song to my library as a “liked song” (affecting recommendations) when I don’t actually like the song
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Max.
(@MaxNemmes) reported
@MarceloAvalos @SpotifyNews @SpotifyCares Does it still affect recommendations if you like a song and then remove it from the list? 🤔 Cause that would be the process with the plus I guess. (When it does, you’re right! That would be an issue.)
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Peter Sansome (aka Sammy)
(@sammy_sansome) reported
@SpotifyCares having issues with adding a new member to family plan, when new member trys to join it says address needs to be in same country, we are using same home UK address..hope you can help
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carmelo luna
(@carmeloluna1) reported
@SpotifyCares I tried mobile data 5G and different wifi internet, still not working.
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J.A.K.Q
(@JAKQ_Twit) reported
@SpotifyStatus @SpotifyCares Spotify Is not working right now. It's down for me and I cannot log in. Please fix this problem.
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Nyx Selene
(@Nyx_Selene7) reported
@SpotifyStatus Spotify seems to not load on website right now and my profile is not loading on PC app version, Is there issues in the server currently ?
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Eve Fantoni
(@QueenEvesLife) reported
@SpotifyCares app isn’t opening. i tried opening and closing down the app multiple times, re-downloading, wifi is all good and phone is up to date. is something going on??
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trill jill ®
(@itsbitchking) reported
Is anyone else’s Spotify just not working at all? @SpotifyStatus it won’t even open
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Lionel Poopjuice
(@LionelPoopjuice) reported
@SpotifyCares I contacted your message support with that info, and they just told me to start a discussion on the community. When I found an existing discussion on my very problem, I was unable to even upvote it. This is new interface is objectively bad. Time to switch to Apple Music.
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Dr. Greenthumb
(@MushroomNack) reported
@SpotifyCares Your customer service is trash. My account has been hacked and used by someone for over 3 months now. I can't get any ACTUAL help from your customer service. changed my password disconnected facebook/apps stopped all sessions garbage service
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Tylerd993939
(@SBTF_3XX_5849) reported
@SpotifyCares I am gave offline download issues
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alex
(@yooa1ex) reported
@SpotifyStatus my spotify not working rn 😢
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li
(@li_tacotail_) reported
@SpotifyCares I recently changed my email on Spotify, and ever since then I can’t login onto Spotify on different devices or onto the Spotify website, I’ve tried to reset my password and sent my email, but it never sends me a link to reset my password.
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Luis
(@Broke_ll_Broker) reported
@SpotifyCares Still not working ?
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Latina Wolf
(@LatinaWolf10) reported
@SpotifyCares @AustinJ517 having the same issue, i have a student account so is that the problem?
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︎
(@zodivk) reported
@SpotifyCares Ok so if thats the case why dont u throw the ball at your backend dev team for further investigation? What am i supposed to do next? Send my CV so you can hire me to fix the issue?
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J.A.K.Q
(@JAKQ_Twit) reported
@SpotifyCares With pleasure. When I got logged out and tried to log back in it doesn't let me when I know for sure the password and email I'm using to get in worked before. when I tried to log back in it keeps saying The username or password is incorrect ( Error code: auth:2)."
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BTS SL Streaming 🇱🇰
(@BTSSLStreaming) reported
@SpotifyCares How can we contact you regarding Spotify Charts issue?
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Prakash Parmar
(@Prakash88543117) reported
@SpotifyCares Hi there , my son has completely forgot about his old account login details as he got the phone broke. And was on premium account, is any way we can restore the account please? I tried online but it doesn’t help and no chat support available, I am in Australia
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Faeris
(@Faeris) reported
Hi @SpotifyCares I sent you two DMs earlier this month regarding issues I'm having with my playlists. I've explained in the DMs what the issue is and provided screenshots. If you could get back to these DMs please do so as this issue as been plaguing me for months.
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captain brian
(@quebecween) reported
@SpotifyCares local files are broken what do i do
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ankur Sarbhaii
(@ankur_sarbhai) reported
@SpotifyCares I do not see any DM as of today . Got downgraded too . Payment issue is from ur side not from my side . Ur instruments r not accepting payment even UPI too and u do not have direct pymt link too - such shabby service u have guts to downgrade customers u guys shuld refund money
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Nathan Vannatter
(@VannatterNathan) reported
@SpotifyCares Hi. My name is Nathan. I own a business, and evidently I still have a Spotify premium account. It charges my bank every month but I do not use it. One of my old managers set it up and I do not have login credentials. How can I stop auto draft?
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Paul Miller
(@zippy12171) reported
@SpotifyCares I Don’t pay to be a beta tester, if you want to test new features do it in your own time not mine, a 2 year old could tell you this new look is dreadful. Please give me back the service I pay for quickly or I’m afraid me and my family will be going elsewhere.
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Connor
(@ConnorIsTrash_) reported
.@Spotify @SpotifyCares Get rid of this smart shuffle bullshit. It’s broken and dumb as ****
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Paul Miller
(@zippy12171) reported
@SpotifyCares what have you done to the iOS app?? The new Home Screen is terrible, how do I put it back to the way it was or do I need to move to a different service? Usability was why I chose Spotify, if that’s gone then Apple Music here I come!
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El Cee
(@ElCee71583130) reported
@SpotifyCares I got logged out on all my devices and I keep getting network errors every time I attempt login. I didn't even realize you don't have live support, why do I have to tweet problems, what a terrible customer support model.