TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| Klamath Falls, OR | 2 |
| Brooklyn, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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John Rubens
(@raftofwater) reported
@TDAmeritrade I liked seeing the bold line. To me, it could have meant support, but it could also have meant deficiency or a fast market or restricted trading. I like #RichardMNixon: Sacrifice Inflation.
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Jesse Joseph Knox
(@JesseJosephKnox) reported
@TDAmeritrade, I bought 500 shares of a name yesterday for $18.4400 per, but you are showing my basis as $19.6628. I did not avg. in; I made one purchase. It shows this incorrect buy info. on every interface I have for you, including @thinkorswim. This is not okay—please help. 🆘
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Carto
(@Game_Dev_Carto) reported
@crunchbruh I tried but @TDAmeritrade decided to lock my account and their hold times are astronomical....super rad support....
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P
(@MonkHatesV2) reported
@B_REInvest @TDAmeritrade ****😭
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Trader Joel
(@Trader__Joel) reported
@TDAmeritrade @TDAmeritrade I waited for 3 hours today to get support to place a covered call, but by then the price and order I wanted was gone. I really don't understand these restrictions on covered option trades in $RKT it's very frustrating. When will these be lifted?
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SD
(@byds0) reported
@TDAmeritrade Can someone in Customer Support look into the account and generate the correct Tax document for year 2020 ? Thanks
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Andrew Riley
(@_happyKC) reported
Thank you @TDAmeritrade for your app/webpage not working at all and allowing my login so I couldn't sell before the crash. Really appreciate it.
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Jim Merchant
(@JMerchant01) reported
@tdameritrade It would be great if your app didn't regularly stop working rught before the market opens. Fix your servers!
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Divyajot Sandhu
(@DivyajotSandhu) reported
@TDAmeritrade I keep getting the "Custom must have Number 2" error when i try to write a Covered Call
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Alex Casablanca
(@CasablancaCRE) reported
@TDAmeritrade What is happening with your customer service line?? The wait is more than 50 minutes all the time. I was about 1 hour yesterday on the line and no one picked up the phone.
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Reverend Lickem' Low 🇭🇹
(@rubano5428) reported
Ay @TDAmeritrade. Why y'all not letting me take my money out or login into my account? Yall playing with my money and ion like that.
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tommy
(@Tommycalderon4) reported
@TDAmeritrade yall are *** and shady when it came to that GME dip and you guys wouldn’t let me sell it. And the fill asking price was there and I went less... I have it all recorded. Fix this or I’m switching to webull and telling my group also.
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Adam Henderson
(@adamhe_sea) reported
Hey @TDAmeritrade and @TDAmeritradePR - can you help me out with your support team? I've been asking for help since February 10th; so far I've sent SEVEN messages and a week ago I sent a screenshot with giant red arrows because your support team's reading comprehension is.. 1/
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Andrew Riley
(@_happyKC) reported
@TDAmeritrade sure next time I have 45 min+ I'll give it a spin. You need better messaging for what is causing login issues. If my account is locked it should tell me that. It tells me nothing after entering a security question and using the text code just sends me back w/ no detail.
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Zac
(@climbingtiger) reported
@TDAmeritrade you rank with ROBIN HOOD for customer service! Ive called three times to change a simple cell phone #, and have not gotten through after a total of 3 hours on HOLD. WTF are yall doing? HIRE SOME PEOPLE or LOSE MY BUSINESS!
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