TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 3 |
| Klamath Falls, OR | 2 |
| Brooklyn, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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INTHEKNOW
(@jobicat) reported
@TDAmeritrade @imperialalgori1 TD AMERITRADE HAS A MESSAGE SAYING THERE WILL BE A 2.5 HOUR WAIT BEFORE SOMEONE ANSWERS THE PHONE! GREAT SERVICE TD AMERITRADE!! OH AND EMAILS... ROTFLMAO... CANNED AND WRONG TO BOOT! THEY GOT HACKED AND NOBODY KNOWS WHAT THE F IS GOING ON!... DIDNT BOTHER TO EMAIL CUSTOMERS!
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let me
(@letmebust) reported
@TDAmeritrade @southerntrader7 Wtf Ameritrade! It said I was on potential call alert when I have money deposit in my account and I had to sell my stocks thinking I was negative all cause you guys can’t fix your ****!
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CryptoKnight808
(@AnimoCraka) reported
@TDAmeritrade can anyone please help? ToS keeps crashing and resetting on is own. Cannot type in chat and on phone waiting patiently for over 3 hours now. Please help
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Jake Mohlman
(@possiblecoin) reported
@TDAmeritrade Great customer service. Got a letter about an account my wife DID NOT OPEN and every single number I try has a two and a half hour hold time. So glad I don't trade with you clowns. How do you not have a dedicated fraud line?
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Kevin
(@_w_kevin) reported
@Silvers1312 @thinkorswim i didn't have any weird positions, so you may need to talk to them. it just took away 70% of my account for no reason. @TDAmeritrade just seems to have awful transparency, with questionable reliability you can google and see that they have had numerous issues over the years
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Wokeallyplsdontban
(@drogfi) reported
@tdameritrade i was on hold for 2.5 hours until I got disconnected... issue still not resolved. THIS IS BEYOND UNACCEPTABLE. HOW YOU CAN TAKE PEOPLE'S MONEY AND SCREW UP THIS BADLY?!?
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Duffman
(@Duffman_O_YEAH) reported
@TDAmeritrade @thinkorswim @TDAmeritrade worst customer service
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Chase D.
(@chaydaw) reported
@triperation @TDAmeritrade @The_Real_Matt_R I mean this is beyond ridiculous. Can’t get anyone in customer service. Can’t trade. Unbelievable.
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Black Swan
(@anonambition) reported
Does anyone have experience with @TDAmeritrade customer service? Fidelity customer service has wronged me twice in the past month.
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Temujin
(@Temujintrades) reported
@TDAmeritrade You sold puts I didn’t own on Fri then Issued a margin call for 146k, Stole 90min of my time Sun assuring me it would be fixed, removed the money from the bad sale and my account is still in margin call status. I’d think am account my size would be handled better
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Darrell
(@Stockman239) reported
@TDAmeritrade. Love the platform. Only issue is with mobile app. no matter what my cost average is on a particular stock the mobile app only shows my my initial entry avg. no matter how many times I average down, it just shows my original entry avg. Simple bug but fixable
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reruntalkingstocks
(@reruntalkingst1) reported
I have already filed a complaint with the SEC @TDAmeritrade
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QueenKolby
(@QueenKolby1) reported
from
Vista, California
Ugh, having trouble with @TDAmeritrade Won't let me put in my orders and lost my whole $TRCH stock. Where is it?? #stockmarket #whereismymoney
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Vincent Hanna
(@VinnyHanna98) reported
@TDAmeritrade How about fixing your terrible call wait times for your customers. Everytime I call its 1.5 to 2.5 hour wait times. Ridiculous.
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Tyson
(@tysonjfisher) reported
Glad I’m not the only one who opened their @TDAmeritrade account to thousands of cash and buying power gone because of a duplicate order issue with options. Spoke to a representative and they said should be resolved before market open tomorrow
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