TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nashville, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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optionsnick
(@optionsnick1) reported
@TDAmeritrade @TDAmeritrade who’s responsible for the level of stress this has caused me? My account can’t trade because of your issue and shows negative $1.5m! I trusted you with my money! It’s been 4 days and still no explanation or resolution. I demand an explanation on why this happened?
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John K Steel ⚡️SocialMediaTwit
(@SocialMediaTWTR) reported
@TDAmeritrade please fix @APDN’s newsfeed tab on the Thinkorswim mobile app. News is coming and the people want to know! I already called in about this issue. All my other stocks the news tab is working just fine. Thanks!
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jakkflakk
(@JakkFlakk) reported
48 hours later, I'm still experiencing major account issues on @TDAmeritrade's @thinkorswim platform. False positions, false margin calls, etc. Support says no ETA for the fix. Really, really bad.
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wild1
(@wildart81) reported
@TDAmeritrade @Dom2879 My patience is running out. This isn’t a convenience issue anymore. People are losing money at no fault of their own.
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Dr Murphy WeightLoss
(@TakeWeightOffMD) reported
@TDAmeritrade 2 hour wait time on your help line? That’s insane.
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Jack *******
(@JackSandler14) reported
@TDAmeritrade $AMTD has warning posted,"Mkt activity/power outages in parts of country have led to longer than expected phone wait/processing times."What a joke! It's been IMPOSSIBLE to reach their cust. svc/traders w/terrible slow execution since being taken over by pathetic @CharlesSchwab.
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MS J
(@mrsjessfish) reported
@TDAmeritrade Over the entire staring at screen. Sick of everyone trying to sell me something when you can’t do nothing. I want to do is travel, take road trips see the world for myself not by others pictures, videos. Bad as everyone wanting green grass! Artificial looks the same no work
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Jason G
(@TranceEnd47) reported
@TDAmeritrade im in a margin call due to your glitch...will you also sell my positions to cover a fake margin call?
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Ross Ketner
(@RossKetner) reported
@TDAmeritrade my account closed at 37k yesterday. Now its showing 4. Causing major issues in my life. Had shares deposited in my account i never bought. Then tried selling them only to wake up today to being short that amount which i would never do. Wat is that ****? Garbage app
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Andrew Keeler
(@andrewkeeler) reported
How is it that when I call @TDAmeritrade during the day or late at night they say they have a two hour wait time. Winning customer service, eh? Might have to go back to screaming at BankAmerica.
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Daniel
(@DaxmarTrade) reported
@TDAmeritrade my account balance shows a big loss and a margin call that was not supposed to be there . Shares vanished from my account . This happened just today and you are not able to fix it . What kind of trading platform are you guys running? Who is responsible ?
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MP
(@FamLakeHawaii) reported
@TDAmeritrade TD Direct investing has not been taking call a for 4 days now! Spend hours on hold! Pathetic service for company this size and scale!!
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Hooli App
(@hooliapp) reported
@TDAmeritrade @TDBank_US An error on the ThinkOrSwim platform caused my account to have a MARGIN CALL, TOT Unfair, I called support and they said they will revert the transactions which they haven't, please fix the numbers on my account, IT WAS NOT MY MISTAKE BUT YOURS. PLZ HELP
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Baby
(@officialbrenner) reported
2 hour hold for @TDAmeritrade ... help
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MP
(@FamLakeHawaii) reported
@TDAmeritrade You’re failing miserably! Have been trying to reach the TD direct investing call desk for 4 days now. Spend hours each day on hold! Apparently you appreciate my patience!! Pathetic service for a company this size and scale...can’t handle simple thing like calls!! Brutal!
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