Trading 212 Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Trading 212 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashy (@AshyCompounds) reported 2 minutes ago

  @JamesP728 @Trading212 They do tend to be slow with gaining access to their promises. So not holding my breath. And I do understand it given the space tehy are in

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  Mr White (@amoneything_uk) reported 4 minutes ago

  @JamesP728 @Trading212 Be keen to know if the retirement options are good and the process isn’t an admin nightmare! My vanguard SIPP does the job for now but as a drawdown account the admin process is terrible

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  🇬🇧 Tom - Investor £120K (@2147mill) reported 4 minutes ago

  @lane_d12 @Trading212 You can make one now no problem Dan

• 
  Frazer Grant (@financefraz) reported 5 minutes ago

  @ukgrind @Trading212 Wow didn’t actually know this and have the same issue!!

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  uosɯɐıןןıʍ ǝuʎɐʍ (@WazBFC) reported 7 minutes ago

  @Trading212 why is it, you don’t respond to and transfer of shares request from another broker, then when I ask about it, I have to wait 72 hours for a response. Absolutely shocking customer service

• 
  Britishly Disappointed (@B_Disappointed) reported 10 minutes ago

  @2147mill @Trading212 Terrible and i'm sick of the ID verification prompts.

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  Ask Trading 212 (@Trading212Help) reported 12 minutes ago

  @Torque_is_Cheap @Trading212 If your desktop PC doesn’t have a webcam, it can still be used to access the account - it just won’t be able to become a trusted device. That extra selfie/video step is required only to mark a device as trusted, because we need to be certain it’s really you approving it. Without a webcam, you’ll simply stay on the standard login flow each time, using your password and 2FA.

• 
  Swaminathan Sendhil (@theswami) reported 14 minutes ago

  @Trading212 Hi, you're new mobile app configuration is difficult to navigate. The opening page in a dark mode with with the asset allocation rectangles serves no purpose. One isn't able to bring up their stock list and its only half the screen so one loses perspective of the portfolio. It's also difficult to search for a stock to buy with this setup. I haven't complained about earlier changes but this just makes it complicated for users. Also please change your chatbot software, when I complain about the mobile app, it keeps saying its sorry the Web app is difficult to navigate, please use the mobile app. Even when i say I'm complaining about the mobile app, it mentions the Web app. Back to the new configuration in the mobile app. If you have no plans to reset it to the earlier configuration fully atleast give people an option to return to the earlier one.

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  Philsdividends (@philsdividends) reported 17 minutes ago

  @JamesP728 @kiss_my_axe85 @Trading212 Yeah still not a bad % tho and can transfer funds between my stocks and shares and doesn’t effect the 20k limit which is nice

• 
  sm (@xelonxuskrabs) reported 19 minutes ago

  @InvestorFront @Trading212 I ******* hate my country. It’s the only country in Europe where we can’t use T212 because of our difficult tax system. It used to be 0% capital gain tax and it’s now 10%, I still shouldn’t complain about that but I just ******* hate the difficult tax system.

• 
  Lee Noble 🇪🇺 (@LeeNoble) reported 21 minutes ago

  .@Trading212Help How do I login on a PC without a camera? Keeps asking for a video - stuck in a loop. We don't all have cameras on our PCs as some of us value privacy.. @Trading212

• 
  aka James Bond (@FeelitWorking) reported 24 minutes ago

  @Trading212 It was updated again and every user is complaining it's unusable, has functions & info missing, and looks awful. 1200+ user posts on your own forum, lots elsewhere. The sooner you resolve the issue between T212 & App developers the better. You're losing customers and revenue now

• 
  Jebaim (@DrJebaim) reported 25 minutes ago

  Getting tired of @Trading212 @Trading212Help Wanted to buy some $HBM, but guess what, you can only buy 71 shares! Why? No clue! Wanted to get $TMDX, guess what? 53 shares max! This is good, it used to be 18! This is beyond ridiculous. I started moving my posititions slowly to IBKR. Happy to pay fees and avoid being limited for no reason. The list of stocks is already limited, but to add quantities to that is plain stupid imho.

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  Crispybits || Parroty account (@Crispybits77) reported 25 minutes ago

  @A1an_M Or at least stop gaslighting us and just pay 0% - HSBC were proudly pushing their 2.5% "loyalty ISA" on me while I was getting 5% on emergency cash parked in a Trading212 ISA with no strings or conditions (down to 3.6% ish now but that's due to base rate changes)

• 
  Kamba (@therealkamba) reported 29 minutes ago

  @ssj2abid @CapitanSteveo @Trading212 Trading 212 has lost me and cost me money because of their limitations and restrictions. The pie feature is the only thing that is keeping me a customer. I'm clearly not their ideal customer profile, but many customers are. Fair enough I suppose, horses for courses.