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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Puteaux, Île-de-France 1
Voreppe, Auvergne-Rhône-Alpes 1
Brisbane, QLD 1
Épernay, ACAL 1
Lillers, Hauts-de-France 1
La Baule-Escoublac, Pays de la Loire 1
Shizuoka, Shizuoka 1
Orléans, Centre 1
Lille, Hauts-de-France 2
Le Havre, Normandy 2
Lyon, Auvergne-Rhône-Alpes 3
Orsay, Île-de-France 1
Melbourne, VIC 1
Marsas, Occitanie 1
Craponne-sur-Arzon, Auvergne-Rhône-Alpes 1
Créteil, Île-de-France 1
Rouen, Normandy 2
Barcelona, Catalonia 1
Bordeaux, Nouvelle-Aquitaine 1
Perpignan, Occitanie 1
Pérols, Occitanie 1
Auch, Occitanie 1
Bayonne, Nouvelle-Aquitaine 1
Saint-Paul-lès-Dax, Nouvelle-Aquitaine 1
Montaut, Occitanie 1
Paris, Île-de-France 12
Sykkylven, Møre og Romsdal 1
São Paulo, SP 1
Mancioux, Occitanie 1
Caen, Normandy 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • TheRadicalAlex
    TheRadicalAlex (@TheRadicalAlex) reported

    @eyeziiick I had the same issue for playing some Rayman game years ago. Asked me to install Ubisoft-steam when I bought it through Steam and I just never played the ******* game.

  • pcgamerswin
    A.PC.Gamer (@pcgamerswin) reported

    @ubisoft are a bunch of incompetent morons. It's been weeks now and their Division 2 servers are still giving Delta errors and kicking me out of games. Absolutely ******* ridiculous. I hope their investors are paying attention, because THIS is exactly what DEI gets you. **** you UBISOFT!

  • C0NTENT_CR0W
    CONTENT CROW (@C0NTENT_CR0W) reported

    Who’s gonna tell @Ubisoft, they have to fix the game for us to play it

  • OCD0006
    OCD0006 (@OCD0006) reported

    Hey #ubisoft #ubisoftsupport when is someone going to fix my account issues!? Ive filed multiple tickets and even a few reports to the "bug reporter" page. I CAN NOT USE OR PLAY THE CONTENT I HAVE PAID FOR! Its been over a month and nothing is fixed! #tomclancysthedivision2

  • Glentondalej
    Garo (@Glentondalej) reported

    @UbisoftSupport ....hi ubisoft as a longtime player 11 years/ why am I having such a hard time signing in to play my games, it is starting to make me not want to spend my money with you, And I cant even send a support request because I cant login even knowing my login is right

  • Shyboywings
    wicked• Flagg for ROTY (@Shyboywings) reported

    @TheDivisionGame How about fixing the dang servers. I did a multiple retaliations then at the last control point. It freezes then just constantly lags then crash and I lose progress for it. Do better Ubisoft Massive.

  • CaffeinaWeb3
    Caffeina (@CaffeinaWeb3) reported

    @KissItAndWink @playoffthegrid @onepixelbrush Oh it happens constantly in AAA. Call of Duty uses multiple support studios. Rockstar, Ubisoft and EA outsource work all the time. QA, cinematics, animation, trailers, mocap, sound design, co-development teams etc. Modern AAA games are way bigger than “one studio builds one game alone.” So the outsourcing itself isn’t really the issue. And honestly this isn’t against you. You’re asking legitimate questions. Real players notice these things. But I think players only start questioning all of this when the final product doesn’t feel like it delivered what the funding, marketing and promises suggested it would. Because if the game fully delivered… nobody would care who worked on it. The real question players are asking is: “Where did the money actually go?”

  • GoryRuin
    Gory Ruin (@GoryRuin) reported

    @ColdBwoyy @TheDivisionGame and the issue of tinkerer which could activate multiple talents ain't fix yet,i had seen some agents use bighorn with detemined in high tiers of escalation...if ubisoft don't have able to fix,just delete then.

  • BenFran56555732
    Ben Franklin (@BenFran56555732) reported

    @growtopiagame ur servers are down every single day. your a multi million dollar company and the games STILL lags. FIX YOUR SERVERS AND REMOVE BOTS sh1tty ahh developers ubisoft you guys suck

  • gunnar4129
    Gunnar_LeBarbare (@gunnar4129) reported

    @UbisoftSupport Can not login to ubisoft connect, ****

  • SpotZet
    SpotZet (@SpotZet) reported

    @WolvesEsports Thanks to Ubisoft for their terrible management. They've denied visas to many players. You esports teams are the ones who should unite to improve the game and its management. But since only you are affected, other teams don't care. Siege's biggest problem is its lack of empathy.

  • utdchaz1
    UTD Chaz (@utdchaz1) reported

    @UbisoftSupport I’ve recently had a problem with voice chat and age verification I thought the reason was because I could change settings without accessing the email the Ubisoft account was made with which I couldn’t because it was my ex girlfriends email from 5+ years ago as I

  • Tomvintinner
    Tom Vintinner Anry (@Tomvintinner) reported

    @AzraelUp Sometimes I felt regret spending money on r6m (I support the dev) because the server issues are so frustrating. They (Ubisoft Nova) said they will fix the latency and matchmaking issue at the last update. And .. surprise!! It worsened.

  • MomentoMoriii_
    MomentoMorii 🔞 (@MomentoMoriii_) reported

    @Ubisoft when fix breakpoint ? :)

  • RGOppenheimer
    super Optimus Prime (@RGOppenheimer) reported

    @imbratorX @Ubisoft @UbisoftCanada I'd definitely play it if it were available, but the problem is it's not yet. If the Assassin's Creed Black Flag remake doesn't do well in terms of reviews and sales, I doubt Ubisoft will remake any other Assassin's Creed titles in the future.

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