Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 3
Paris, Île-de-France 2
London, England 2
Seattle, WA 2
New York City, NY 2
Frankfurt am Main, Hessen 2
Mannheim, Baden-Württemberg Region 1
Cali, Departamento del Valle del Cauca 1
Nottingham, England 1
San Diego, CA 1
Sunnyvale, CA 1
Aix-en-Provence, Provence-Alpes-Côte d'Azur 1
Rennes, Bretagne 1
Bogotá, Distrito Capital de Bogotá 1
Waterford, MI 1
Zhejiang, Guangxi Zhuangzu Zizhiqu 1
Osaka, Ōsaka-fu 1
Cheyenne, WY 1
Juárez, CHH 1
Plymouth, MA 1
Sunrise, FL 1
Stillwater, MN 1
Nice, Provence-Alpes-Côte d'Azur 1
Welkenraedt, Wallonia 1
Coudekerque-Branche, Hauts-de-France 1
Boise, ID 1
Lewisburg, TN 1
Paranavaí, PR 1
Singapore, Central Singapore Community Development Council 1
Loma Linda, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • KrisSiegel Kris Siegel (@KrisSiegel) reported

    @GameForceTTV @SashaMarvelAri @PSYCHOV3N0M To be fair Cyberpunk 2077 issues weren't because of the hardware but because of mismanagement. There are plenty of games that run across both generations and PC that are mostly fine (look at most of the latest Ubisoft games, for example).

  • mariposapixie stephanie~pixie 🏳️‍🌈 (@mariposapixie) reported

    @DarthSagaswag My guess is that Ubisoft will fix the spinning when they remove the Yuletide feature, which I think ends in less than a week.

  • MASTERGAMEZ5 MASTERGAMEZ (@MASTERGAMEZ5) reported

    @Ubisoft fix your ******* shitty login cant log in on xbox then yous block me saying iv failed to meny time now you wouldn't let me rest my password ffs sort your shitty website

  • Boo42333 add me (@Boo42333) reported

    @UbisoftSupport @Ubisoft @Rainbow6Game went top of the team with 11 and 4 and then I get loss of audio then a freeze and a crash. I’ve had this issue 3 times already and I’ve lost Elo and have to wait out bans for no reason but you guys

  • jlp_perry Johnathon Perry (@jlp_perry) reported

    @Ubisoft are you aware of an issue with assassin's creed valhalla i try to recruit my friends viking but nothing is there in the "friends jomsviking" do I have to search the ENTIRE map to find my friends viking or is this an error? @UbisoftSupport

  • Biden_TSM Biden.TSM (@Biden_TSM) reported

    @Ubisoft how do I get an abandon sanction when you disconnect me and replace me in a ranked match. All of that is out of my control and I get punished. Ok

  • SpikeBastard Bastard_Spike (@SpikeBastard) reported

    @assassinscreed @Ubisoft my assassins creed Valhalla is broken. Every single time I play it something goes wrong with it. First time playing I cant talk to nobody second time trying cant pick things up like what gives about that 🤦🏻

  • MelaninStealer_ Jeffery Epstein (@MelaninStealer_) reported

    I like how @Ubisoft disconnects my friends because of a “connection error” and then gives them an abandon sanction for leaving even though they got replaced by other players.

  • AlexHutchon Alex (@AlexHutchon) reported

    @Ubisoft please fix newcomer, it ruins the experience for new players when they come up against champion smurfs who are too **** for their own rank

  • MrTufnel Ross McLeod (@MrTufnel) reported

    @Ubisoft @UbisoftSupport ANOTHER game breaking bug in @assassinscreed Valhalla. 185 hours played and I am losing latest 30 hours, now back to an 11 hour file without guarantee it'll work. Support site won't let me report issues. This is beyond a joke! #AssassinsCreedValhalla

  • flyszn tyrus. (@flyszn) reported

    @Ubisoft @UbisoftSupport @Rainbow6Game Stop suspending people of play because of a game crash.

  • YoutubeGate2020 YoutubeWhy (@YoutubeGate2020) reported

    @Ubisoft @ubisoftstore Can you please fix the drunk glitch on valhalla?!?

  • PzKpfws FTWRiotzZ (@PzKpfws) reported

    Fix the game or il cough on your children @Ubisoft

  • benjones2356 Benjones2356 (@benjones2356) reported

    @mason39004781 @Ubisoft @ubisoftstore I’ve never had that problem it might be a “”you” problem

  • EoP_Arceye EoP Arceye (@EoP_Arceye) reported

    @UbisoftSupport @Ubisoft @Ubisoft_UK I attempted to visit the forums today to get a message I am banned for spam, How is this possible I have only ever used the forums less than 10 times and made less than 10 posts ever?? Fix this, it is clearly a mistake.

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